Moxi ( Motorola BMC90xx ) Q&A and Discussion Thread [Text View] - Page 41

CharterJames

09-05-07, 12:21 PM

I can't tell you personally if the fix did a good job of resolving the issue - I don't have my text box fired up - I'll see if I can get it connected and fired up and I'll put some music on to see if I notice the improvement VS a normal box (moxi audio was WAAAAY lower than normal box after 4.1)

Ok testing side by side

Initial Test
Firewire Moxi (with working RF out) VS 6416 (RCA) on a Mono 13in TV
Moxi is set to Mono and the DCT set to "TV Speaker"

HiDef - Moxi Same as DCT
Digital - Moxi Same as DCT
Analog - Moxi quieter than DCT

Given these are different outputs I figured I'd go apples to apples - so I hooked up a DCT2500 and a Moxi both RF out to an AB switch

Analog - Moxi Quieter than DCT
Digital - Moxi Same as DCT
HiDef - Moxi Same as DCT

From what I'm seeing, the upgrade does put the analog to pre 4.1 levels and increases Digital & HiDef to the highest level I've seen them. - The analog is still low compared to a normal DCT, but it should be in better shape

CharterJames

09-05-07, 12:24 PM

One more question, will the fix be delivered automatically, or will I need to power the box off and back on to recieve it?

It will be automatic - once we get the green light we'll load it in phases like 4.1 was, where over the course of 5 or 6 days we'll hit every box and have them reload to the new patch (4.1.9 I believe)

sschr

09-05-07, 12:36 PM

It will be automatic - once we get the green light we'll load it in phases like 4.1 was, where over the course of 5 or 6 days we'll hit every box and have them reload to the new patch (4.1.9 I believe)

Once again, thanks for your help and your testing results. I am eagerly waiting for the update.
Steve

Digger1121

09-05-07, 01:16 PM

Adelmoxi

09-05-07, 06:23 PM

Digital Man

09-05-07, 10:03 PM

I turned on my TV this morning and noticed the Moxi menus looked a little different. Sure enough, the box has been upgraded to version 4.1.94LR-P.160450.

It doesn't look like the external disk drive feature has been enabled though. If the feature is enabled isn't there supposed to be a category for the external drive under settings?

I hope Comcast just wants to let the upgrade soak for a few days before enabling the external storage feature.

You have GOT TO BE KIDDING ME?!?!?!? I've been wanting 4.1 so bad, mainly for the external HD support. BUT, I came home from work today to find the numeric display was off on my Moxi. The STDBY light was on, but nothing else. I held down the reset button for a few seconds to try and reboot it, but the top light (can't remember what it was labeled as) flashed on momentarily, but the numeric display never came back (so I didn't see the incrementing numbers it displays as it boots), nor was there any TV picture at all.

So I called Comcast and am going in tomorrow to swap it, and I'm sure I'll only be offered a Moto 6412 or 6416.

Is there anything anyone can think of to try before I bring the Moxi back? 4.1 has everything I want in a DVR, and now this happens!

Thanks,
Guy

splinke

09-05-07, 10:10 PM

Unplug. Wait 30 seconds. Plug back in.

Digital Man

09-05-07, 11:17 PM

Unplug. Wait 30 seconds. Plug back in.

Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you!

I went out in the rain and got the boxed up Moxi out of my car, plugged it back in and it started booting! It still has 3.2, but since it's been down all day that doesn't surprise me. I just triggered a software update, so we'll see what happens.

Guy

kelliot

09-06-07, 12:16 AM

Lucky (the few) Comcast folks. TWC seems to be the only cable co that has not rolled out 4.1.

Moxiguy hinted that they would, but it was a big bluff. I'll be shocked if they do.

When is the buy-your-own cablecard Moxi becoming available? If not announced this week to be available in the next few weeks , its guaranteed vaporware or DOA. There will probably be alternatives (like Tivo) that will get cheaper with time.

Digital Man

09-06-07, 07:57 AM

Digital Man

09-06-07, 07:59 AM

I went out in the rain and got the boxed up Moxi out of my car, plugged it back in and it started booting! It still has 3.2, but since it's been down all day that doesn't surprise me. I just triggered a software update, so we'll see what happens.

Guy

Even after triggering the update last night I don't have 4.1 yet on Comcast in Colorado Springs. I suspect they are rolling it out area by area, so I'll keep my fingers crossed it's coming soon.

Guy

CharterJames

09-06-07, 11:02 AM

I turned on my TV this morning and noticed the Moxi menus looked a little different. Sure enough, the box has been upgraded to version 4.1.94LR-P.160450.

It doesn't look like the external disk drive feature has been enabled though. If the feature is enabled isn't there supposed to be a category for the external drive under settings?

I hope Comcast just wants to let the upgrade soak for a few days before enabling the external storage feature.

My audio patched version is 4.1.98LR-P.175924

Now I'm not sure if the migration was from 94 to 98 or if it was from 4.1.x to 4.1.9 (and the 94 / 98 is more of an MSO identifier) - if your audio levels are reduced then I'd say the 4.1.98 is the fixed version - I'll see if I can find any documentation that clarifies this.

As I understand it, the USB expansion can be set as a optional rate code in the Digeo system - I know with Charter we just set up a default package that includes everything (Ticker, USB Expansion etc) and just modify that package... so it's either something they are considerig rolling out seperate (if at all) or something they will update after they feel "stable" on 4.1

CharterJames

09-06-07, 11:09 AM

Moxiguy hinted that they would, but it was a big bluff. I'll be shocked if they do.

When is the buy-your-own cablecard Moxi becoming available? If not announced this week to be available in the next few weeks , its guaranteed vaporware or DOA. There will probably be alternatives (like Tivo) that will get cheaper with time.

The SIII had dropped considerably in price (around $550) and the new Tivo HD (which is essentually the same but with a smaller drive) is around $300

Even if the Moxi is delayed, I would expect the final product will probably be superior to the SIII/HD - especially if they don't charge (or charge less) for a monthly guide/service fee. Of course it well depend on if they can compete with "TIVO to Go" as well as their new online shareing and movie downloading service - At the same time TIVO is less likely to adapt to SDV and VOD services.

Alot of it will ultimately depend on which interface you prefer ... it's like Mac VS PCs out there.

jasonvr

09-06-07, 02:24 PM

The SIII had dropped considerably in price (around $550) and the new Tivo HD (which is essentually the same but with a smaller drive) is around $300

Even if the Moxi is delayed, I would expect the final product will probably be superior to the SIII/HD - especially if they don't charge (or charge less) for a monthly guide/service fee.

Unfortunately, Tivo HD has already one upped the Moxi boxes which haven't even been officially announced yet. It contains both M-Card compatibility (which Moxi should have as well) and an ATSC OTA tuner in one box.... According to the info we have, neither Moxi box will match that. Also, the price of $300 is far less that the speculated Moxi price (originally I think people were guetimating $700-800, which was on par with the release price of S3). I love my Moxi (and I don't even have 4.1 yet, dang TWC), but paying a lot more for something with less functionality is a no-no in my book.

CharterJames

09-06-07, 04:11 PM

Unfortunately, Tivo HD has already one upped the Moxi boxes which haven't even been officially announced yet. It contains both M-Card compatibility (which Moxi should have as well) and an ATSC OTA tuner in one box.... According to the info we have, neither Moxi box will match that. Also, the price of $300 is far less that the speculated Moxi price (originally I think people were guetimating $700-800, which was on par with the release price of S3). I love my Moxi (and I don't even have 4.1 yet, dang TWC), but paying a lot more for something with less functionality is a no-no in my book.

I hate to rain on the parade, but the on the SIII supposedly having M-Card compatiblity - but having personally spend over 10 hours trying to get the latest Mediacyper (motorola) M-Card to work in an SIII, I'd say it's not there yet. - TIVO told me that I needed to update the firmware on the card - but in a non-lab envoriment you can't do that to cablecards because it will push the firmware on all of them... some newer versions don't work on some equipment... so that would probably kill more card based equipment than it would help.

They do have the OTA tuner - though ironically it won't read any "in the clear" cable channels without a cable card. Once that's there you'll get the Clear QAM as well as packages, providing the card(s) are validated. - If you are using Expanded Basic and want to grab ClearQAM you'd have to get an antenna or pay for cards.

I've considered a Series II - which would work of a normal DCT, but then I'm paying TIVO for guide and Charter for a box (two if I want dual tuner digital)

not optimal, not cheap - even if they are free after rebate.

I'd even consider investing in a HD given it's price point... but they way I see it, A Charter DVR cost the Box fee and DVR fee, combined it's about $20 a month. *IF* I'm willing to pay $600 now (guestimating $300 for a HD and $300 for the buy the lowest rate long-term service contrat) - I'll break even in 30 months... and over the course of 3 years would only save $60. If I considered a lack of VOD services (which I use heavily) to be "even".

Hold on, forgot the Card fee - Cablecards run $1.50 a month - and given the SIII and HD won't authorize both tuners on one M-card yet that's $3 month. multiply by 36 months is $108.

Cost of a Charter DVR over 3 years - $720 (36 months x $20)
Cost of a TIVO over 3 years - $708

Actual Savings $12.00

This is providing you don't have to pay extra for broadband access to TIVO (assuming you have a connection) didn't have to buy a special wireless adapter that works with the TIVO and Your TIVO doesn't have to be replaced due to failure or damage.

Of course if you keep your unit longer you'll save more as you won't have to buy a box every few years - but for us true geeks you know there will be bigger and better (I mean how often do we change computers!!!)

I'm assuming Moxi is going to undercut TIVO's pricing model, which will draw alot more people to it's camp. If they can cut on that total cost of ownership, I'd be willing to jump on that boat.

What I'm really *REALLY* hoping is that since Charter and Digeo are both owned by Mr. Allen and his Vulcan Ventures, we'll be rolling out the new NPH/MSO Moxi-Card boxes when they come out.

GlendaleHDTV

09-06-07, 04:22 PM

Speaking of Digeo, today at CEDIA they announced a development agreement with Monster. No details on what they're developing, but you can read the article here (http://www.twice.com/article/CA6476000.html?rssid=84).

dwis67

09-06-07, 04:47 PM

They do have the OTA tuner - though ironically it won't read any "in the clear" cable channels without a cable card. Once that's there you'll get the Clear QAM as well as packages, providing the card(s) are validated. - If you are using Expanded Basic and want to grab ClearQAM you'd have to get an antenna or pay for cards.

Actually, the Tivo S3 does display "in the clear" digital cable channels without the cable cards. Tivo needs the cable cards to get those channels mapped correctly in the guide. An example is that NBC-HD shows up in the clear on my cable channel 95.1701. The Tivo tunes to it but there is no guide data (same as my Sony LCD TV does with an internal QAM tuner). I've read in other forums that the cable companies need to provide the mapping for these channels (the reason for the cable card). If the cable companies could provide those mappings without the cable cards it would be no issue at all for digital channels in the clear.

Here's a copy of a post for a possible solution for the SDV issue (Digeo is also mentioned in here):

Hijacked from tivolovers.com. From the recent FCC filing:

The pertinent section begins on page 32 under the header “SWITCHED DIGITAL VIDEO MODIFICATIONS”.

II. SWITCHED DIGITAL VIDEO MODIFICATIONS

Switched Digital Video (”SDV”) is a highly efficient bandwidth management technology employed by cable operators to transmit digital channels to customers on an “as-needed” basis. AT&T’s U-Verse video service utilizes SDV to deliver all of its channels throughout its entire footprint. Cable systems traditionally transmitted all channels simultaneously to all customers, requiring the use of bandwidth for all channels even if few — or no — customers were watching a particular channel. By contrast, when a digital customer tunes to an SDV channel, the channel is only sent to those customers that wish to view it. As a result, when an SDV channel is not being viewed, bandwidth is available for other services.

SDV preserves bandwidth so that it can be used for deployment of innovative new services. The recovered bandwidth can be used to deliver more High Definition, Standard Definition and on-demand channels. Indeed, the recovered bandwidth is essential for cable operators to deal with the digital broadcast transition. The bandwidth can also be used to deliver faster “bonded” channels with dramatically improved “wideband” Internet speeds of 100 Mbps; digital voice service; and more interactive two-way services. SDV promotes broadband deployment and adoption and causes less disruption for consumers because SDV, like on-demand service, uses intelligent network management techniques to expand digital capacity without tearing up the streets to install additional fiber.

It is in everyone’s interest for cable operators to use their networks more efficiently, and SDV technology allows the cable operators to do so. Unfortunately, as designed, one-way UDCPs are not capable of accessing SDV channels: SDV channels require two-way device functionality. In order to address this issue, the cable industry has worked with CE companies such as TiVo to arrive at a solution that can provide two-way SDV channels to one-way digital cable products through an external device attachment to the UDCP.

Under this approach — arrived at through private discussions outside of regulatory compulsion — a small “Tuning Resolver” adapter could be made available to the UDCP consumer. With only firmware modifications to new UDCP products, and a USB 2.0 connection, properly equipped UDCPs could receive programming offered on SDV channels. Many currently deployed UDCPs, including TiVo DVRs, have one or more USB 2.0 connectors and might even be upgradeable with firmware for SDV.

Licensing and testing of this optional feature of a UDCP will be provided under the existing DFAST agreement in a manner similar to that submitted to the FCC by various signators (TiVo, Motorola, Digeo, Solekai, Digital Keystone, and ViXS) for the optional M-CARD interface for UDCPs.68 That is, execution of a DFAST addendum, one-time verification testing, and self-verification thereafter.69

68 Nov. 13, 2006 joint submission in this docket by CableLabs, TiVo, Motorola, Solekai, Digeo, Digital Keystone and ViXs to implement Multi-stream CableCARDs for UDCPs.
69 Some verification testing is required, but it is likely to be minimal. For SDV to operate properly, the host must operate correctly with the cable headend when an end user has tuned away from a switched channel, or when the channel has remained unchanged with no evidence of user involvement or interaction (i.e., the user leaves the TV on and tuned to the switched channel, but then walks away from the TV for some extended period of time). Here, the host should act in sync with the headend to notify the end user of the pending switch (for example, display “are you still watching?”) before the reclamation of the channel.

"Some verification testing is required, but it is likely to be minimal."

jasonvr

09-06-07, 04:49 PM

I hate to rain on the parade, but the on the SIII supposedly having M-Card compatiblity - but having personally spend over 10 hours trying to get the latest Mediacyper (motorola) M-Card to work in an SIII, I'd say it's not there yet. - TIVO told me that I needed to update the firmware on the card - but in a non-lab envoriment you can't do that to cablecards because it will push the firmware on all of them... some newer versions don't work on some equipment... so that would probably kill more card based equipment than it would help.

I agree whole heartedly about your pricing comparisons. In the above statement, are you talking about getting the M-Card on the S3 or on the HD? The S3 does not advertise M-Card as a supported card for multiple streams (although there is a note that says they are investigating it). It does say that it should function as a single stream card in the S3 though. Only the HD officially say that it supports the M-Card as an actual multi-stream card.

Link (http://customersupport.tivo.com/LaunchContent.aspx?CID=bb83ae57-ea46-4162-ab65-4bfde6a851e4)

djk1940

09-06-07, 09:17 PM

CharterJames: How much will our Charter monthly bill drop if we buy a Moxi vs. rent? I ask because I have gotten different answers from customer service, and the current pricing structure does not seem to be set up to properly handle owning your own receiver if one has any one of the Charter Digital Value Packages. Using the cost in my area as an example, those packages include an IIS fee (required for the program guide and 2-way communication, a $3 value) and a digital receiver (a $3.95 value). Those two items are applied toward the $6.95 DVR rental fee when one rents a DVR. Then, of course, there is the additional $14.99 DVR Service fee, which is all that most Charter customers see on their bill that identifies them as renting a DVR. If we switch from renting to buying, we are no longer using either the IIT service (assuming the purchased Moxi TV Guide is downloaded via the internet) or a Charter digital receiver, so this $6.95 should be credited to our account. Would our Charter bill then drop by a total of $21.94 if we switch from renting to buying a Moxi (ignoring for now the cable card rental)?

JoePerches

09-07-07, 03:44 AM

tcfila

09-07-07, 11:52 AM

Digeo/Moxi at Cedia:
Mates don't appear to have optical disk readers:
http://www.engadgethd.com/gallery/moxis-cedia-booth-tour/386483/

The mates don't need a dvd player, it is on the main box.

Schwab1

09-08-07, 06:17 PM

SD CHANNEL GREEN TINT ISSUE

KDL-**XBR4 calibration hint when using a Charter MOXI DVR by Motorola Digeo , BMC9012

MOXI Software Version: 4.194LR-P160450

When this DVR's video is connected to the XBR4 with a DVI <--> HDMI Cable the Standard Definition SD TV Channels were blurred and tinted green vs. HD TV Channels

The fix for this SD CHANNEL GREEN TINT ISSUE was to go into the MOXI HDTV Setup Settings Menu and UNCHECK the 480i option. Selecting any or all of the other formats (480p, 720i, 1080i) does not change the color of SD TV channels.

References:
BidsWanted post at: http://forums.moxi.com/topic.asp?TOPIC_ID=213&SearchTerms=green,480i

Moxi info last updated June 15 2006 at:
http://splmoxifaq.googlepages.com/FAQ.htm

Adelmoxi

09-08-07, 06:38 PM

Digeo/Moxi at Cedia: Pictures from Engadget...

http://www.engadgethd.com/2007/09/07/moxis-cedia-booth-tour/

Minimally styled hardware:
http://www.engadgethd.com/gallery/moxis-cedia-booth-tour/386488/

Mates don't appear to have optical disk readers:
http://www.engadgethd.com/gallery/moxis-cedia-booth-tour/386483/

Together:
http://www.engadgethd.com/gallery/moxis-cedia-booth-tour/386485/

Wow the box's seem HUGE. Considering the moxi system is a DMR (digital media recorder) and the TiVO SIII and TiVO HD are just a PVR, I think Diego could have gone back to the drawing board on the design. I don't think I will have room near my TV for the main unit let alone room for the mate in one of the bedrooms. If that the case, I just may have to stay with my DCH 3416

Moxiuser4321

09-10-07, 01:47 PM

PWSHER

09-10-07, 01:49 PM

MoxiFolks,
Any update on the Moxi/Slingbox communication conflict?

Another trip without the ability to watch more than one channel without making an international call to have my wife change the channel. This is crazy!
Wayne

CharterJames

09-10-07, 02:02 PM

Does anyone know of a work-around to hook up 2 tv's to the 9012 without having moxi-mate? My scenario is that I want to watch my moxi in my bedroom. I could use my wireless IR extender to change channels, but need a way to cable the video/audio to the bedroom (via splitters? etc..) Any suggestions? I'll admit I'm cheap and don't want to give my cable provider more $.
Thanks in advance for any ideas you may have!

If you've got the 9012 with the RF output on the box (and not on the silver connector attached to the box) then you can run Coax out and split it to both TVs. This will give you the same output on both TVs and you can use your remote extender... however what's on one tv is on both - so if you want to watch something different in the other room, you're screwed.

What I'd recommend is having an A-B switch on the bedroom TV, so you can switch between expanded basic and the Moxi - that way If you want to watch something else you have a backup.

Now if you don't have the RF out you'll need to use a RF modulator then split to both TVs. If you're using another output like the DVI or HD Composite, that will work fine too (coax for bedroom, other for Main room) the thing to remember is the moxi only puts out one output - so if you're set up for HD and you're outputting 1080i - you won't see anything on the other TV.

I share an office with another guy, we have pseudo-cubes on each side of the room - I run all my boxes (anywhere from 4 to 6 or more) through a large A/B style switch then output that so it's got two leads out - one goes to my test set, one goes across the office where my coworker has his set - he uses an a/b switch to either tune into whatever box I'm running or to tune to a channel on the expanded basic lineup.

tcfila

09-10-07, 02:31 PM

dagware

09-10-07, 04:02 PM

What I'd recommend is having an A-B switch on the bedroom TV, so you can switch between expanded basic and the Moxi - that way If you want to watch something else you have a backup.
Here's what I do for the TV in the kitchen, which uses an RF cable:

Composite output and analog audio from the Moxi go to an A/B/C/D switch, which also includes output from a DVD player, and my ReplayTV. The "A" input has nothing connected to it (you'll see why in a minute).

The output from the A/B/C/D switch goes to an RF modulator I bought at Radio Shack, and the RF output from the modulator goes to the TV in the kitchen.

So my wife can use "B" for the Moxi, "C" for the DVD player, and "D" for the ReplayTV, for example.

What's the empty "A" switch used for? The RF modulator has a feature where it can take a regular RF cable for input along with the composite video. If there's no signal on the composite cable, it sends the RF signal through. I have a feed from our basic cable split to this input, so when my wife wants to watch basic cable channels, she switches it to "A" (which is actually where it is most of the time, watching "Top Chef" or "The Gilmore Girls" :p ).

I connect the Moxi to my main A/V receiver using component cables and digital audio.

The only downsides for us are:

1) If we're watching something HD on the Moxi, it turns off the composite output. So if we want to watch it on both TVs, we have to go into the Moxi settings and select only 480i output. But this doesn't happen that much.

2) The PQ for the TV in the kitchen isn't perfect, but since it's a small TV and my wife can live with anything (she married me, after all), this is not a problem. The PQ actually isn't as bad as you might think, but that's a matter of opinion.

Now, does this help you? I don't know. But at least it should give you some ideas.

-Dan

PS: You've got to be impressed that I remembered how it's all hooked up! Just don't ask me how my Wii, PS3, and PiP box are all hooked up. :o

Xignals

09-10-07, 04:50 PM

Moxiuser4321

09-10-07, 06:12 PM

Blue

09-10-07, 10:31 PM

I am writing to publicly thank CharterJames for helping me. Thanks to his efforts, I am again getting a MOXI from Charter. I've missed my MOXI since my first one overheated and died several months ago, and I'm really looking forward to having another one. James, your efforts saved Charter a customer -- I was researching Dish vs. DirectTV when your PM hit my inbox. Thanks again, not only for your efforts on my behalf, but also for your assistance on the AVSForum in general.

BadAttitude

09-10-07, 10:54 PM

Some time ago I gave up and traded in my Moxie for the Moto 6416 via Charter, since it looked like the 4.1 would never happen. I just got my Moxie back, picked up a Seagate FreeAgent 500GB PRO, and got the update installed. I LOVE IT!:D:D:D

Carl

EvanATL

09-11-07, 09:29 AM

CharterJames

09-11-07, 09:53 AM

CharterJames - ESPN2 HD issue on Charter

CharterJames - This is probably not directly related to the Moxi, but since I know you frequently monitor this forum I thought I'd post here.

When I watch ESPN2HD (a fairly recent addition to the lineup here in ATL) on the Moxi, I get choppy audio and video - every few seconds, there's a video skip and/or audio drop-out, almost as if I were watching a video stream on a computer with an internet connection that is not consistently fast. Any ideas as to what might be driving this? It was tolerable, though annoying, the other night when I was watching poker (jeez, did I just admit that I watched poker on TV?), but last night's football game was pretty much unwatchable.

For what it's worth, all my other HD channels are rock solid, and I've never had any issues with any of them in the 2 years I've had Moxi.

Thanks for any assistance you can provide!

Evan

That's usually an indication of a signal issue - the ESPNs tend to go before the rest of the others, I'm not sure if it's because they are on a lower (or possibly more problematic) frequency or because of their encryption - but either way, pauses, tileing, pixelation all tend to be forward signal issues

There are several things you can try before calling a tech -

1) if you have any splitters you can remove between the moxi and the main splitter go for it - I.E. if you've got your moxi on a secondary splitter, see if you can move a connection off the primary - I've had instances where the installer put two three way splitters and ran the second one off the -3.5 of the first one... so the first two outlets were at -7, then one of the second splitter was at -7 (3.5+3.5) and the other three were at -10.5 (7+3.5) moving the box to the -7 was just enough to clear the picture.

Of course I've also had the opposite problem - the signal was too hot and I had to pad it down with a line attenuator. In a pinch a splitter can do this (as it would drop the signal) but if you aren't using that other connection in can act as a doorway for interfearance (especially if you live close to a radio or TV tower)

So Step one would be to try your moxi on other splitter connections @ the house if you can access them. - see if you can find one higher or lower (db drop levels should be printed on each leg of the splitter)

2) See if you can wire around a house amp if you have one - Often an amp will put in too much signal for the moxi - so if you have a modem (as a rule techs try not to put the modem behind the amp) switch lines with it and see if it improves your picture (the modem should till acquire from behind the amp, it likes the unamplified line better, but it should still work unless that line is really bad.) Again, I'd recommend doing these switches at the house box / wireing junction rather than moving you're equipment to a different line to try it.

If that doesn't work, I'd call in for a service call or go into the local office and request a Trouble Call be put in for your picture issues.

GlendaleHDTV

09-11-07, 10:05 AM

EvanATL

09-11-07, 10:06 AM

That's usually an indication of a signal issue - the ESPNs tend to go before the rest of the others, I'm not sure if it's because they are on a lower (or possibly more problematic) frequency or because of their encryption - but either way, pauses, tileing, pixelation all tend to be forward signal issues

There are several things you can try before calling a tech -

1) if you have any splitters you can remove between the moxi and the main splitter go for it - I.E. if you've got your moxi on a secondary splitter, see if you can move a connection off the primary - I've had instances where the installer put two three way splitters and ran the second one off the -3.5 of the first one... so the first two outlets were at -7, then one of the second splitter was at -7 (3.5+3.5) and the other three were at -10.5 (7+3.5) moving the box to the -7 was just enough to clear the picture.

Of course I've also had the opposite problem - the signal was too hot and I had to pad it down with a line attenuator. In a pinch a splitter can do this (as it would drop the signal) but if you aren't using that other connection in can act as a doorway for interfearance (especially if you live close to a radio or TV tower)

So Step one would be to try your moxi on other splitter connections @ the house if you can access them. - see if you can find one higher or lower (db drop levels should be printed on each leg of the splitter)

2) See if you can wire around a house amp if you have one - Often an amp will put in too much signal for the moxi - so if you have a modem (as a rule techs try not to put the modem behind the amp) switch lines with it and see if it improves your picture (the modem should till acquire from behind the amp, it likes the unamplified line better, but it should still work unless that line is really bad.) Again, I'd recommend doing these switches at the house box / wireing junction rather than moving you're equipment to a different line to try it.

If that doesn't work, I'd call in for a service call or go into the local office and request a Trouble Call be put in for your picture issues.

Charter James - Thanks a ton, as usual. I'll try these things when I get a few minutes' spare time!

Thanks again for the detailed and prompt reply! I find your input here invaluable and really appreciate your willingness to help us out.

Brgds

Evan

CharterJames

09-11-07, 10:35 AM

Sorry for the off topic post but since we have a Charter rep that actually helps users here I thought I would get a quick and accurate response. Is there any hope for us Charter users getting the NFL Network any time soon? Thanks so much for your help CharterJames!!

So as to not be completely off topic my Moxi with 4.1 is working flawlessly and how nice it is to enjoy HD programming at my leisure!

We had NFL network for year or so in most markets and even the NFL on Demand feature - unfortunately they pushed alot of demands on their on-demand content (such as blacking them out during game days) and starting being extremely difficult to work with.

I would like to think after this long hiatus they would be much more ammendable to our needs and negotiate better terms, but so far as I know either the powers that be have not seen fit to talk to them again or they have not come back to the table with good enough terms.

On another Sports based channel - MLB TV should be coming to all Charter Markets that carry the MLB Extra Innings (MLB XI as it's often called) - part of the contract negotiations to carry MLB again after the fiasco at the start of the year was the promise to carry a MLB owned MLB TV channel once it launches in most markets by 2009.

CharterJames

09-11-07, 11:04 AM

Actually, the Tivo S3 does display "in the clear" digital cable channels without the cable cards. Tivo needs the cable cards to get those channels mapped correctly in the guide. An example is that NBC-HD shows up in the clear on my cable channel 95.1701. The Tivo tunes to it but there is no guide data (same as my Sony LCD TV does with an internal QAM tuner).
<snip>

TIVO will show some ClearQAM - such as local networks, as will see them as other feeds of the normal channels

The "channel" number you are seeing there is the Frequency - some might do a "EIA Channel" instead which is set of channel numbers the correspond to set frequencies usually they might say something like 95-1 95-2 95-3 etc

But when I tried it in my market here it did not get channels that were not feeds of channels in the expanded basic lineup - For example I could get my local HDs (including the PBS) but I could not get the unencrypted digital PBS channels or the Music Choices.

When I discussed this with TIVO tech support they indicated this was normal behavoir.

Guide data (and in theory basic mapping) is broadcast in metadata on local PBS and some ABC channels - this is where most other CableCARD equipment receives it's guide data. The Virtual Channel Map and Guide are both broadcast down in general, but as you observed, most tuners cannot access that information without some sort of encryption device (i.e. the Card) - I have been told by Motorola some CableCARD devices have options to force tune to a EIA channel for guide data etc, but I've yet to see this (most autodetect from the PBS channel)

Here's a copy of a post for a possible solution for the SDV issue (Digeo is also mentioned in here):

Hijacked from tivolovers.com. From the recent FCC filing:
<snip>
Unfortunately, as designed, one-way UDCPs are not capable of accessing SDV channels: SDV channels require two-way device functionality.
<snip>
Under this approach — arrived at through private discussions outside of regulatory compulsion — a small “Tuning Resolver” adapter could be made available to the UDCP consumer. With only firmware modifications to new UDCP products, and a USB 2.0 connection, properly equipped UDCPs could receive programming offered on SDV channels. Many currently deployed UDCPs, including TiVo DVRs, have one or more USB 2.0 connectors and might even be upgradeable with firmware for SDV.
<snip>
the host must operate correctly with the cable headend when an end user has tuned away from a switched channel, or when the channel has remained unchanged with no evidence of user involvement or interaction (i.e., the user leaves the TV on and tuned to the switched channel, but then walks away from the TV for some extended period of time). Here, the host should act in sync with the headend to notify the end user of the pending switch (for example, display “are you still watching?”) before the reclamation of the channel.
<snip>

With DVR technology I would suspect the interaction portion to kick in at the end of a program per it's listing in the guide - thus if you're watching CSI at 9pm - at 10 it would give a change tuner / channel prompt. of course while this is the most logical solution it also presents an issue if the guide data isn't correct or loading (and most of us have been there at some point and time)

I see how they are doing it from what you said, though I guess I'm suprised that they didn't have the foresight to be able to do such a flash upgrade / code change via internet connection as they already require it for access to the TIVO guide etc.

Excellent information!

CharterJames

09-11-07, 11:05 AM

Charter James - Thanks a ton, as usual. I'll try these things when I get a few minutes' spare time!

Thanks again for the detailed and prompt reply! I find your input here invaluable and really appreciate your willingness to help us out.

Brgds

Evan

Happy to help out :D

CharterJames

09-11-07, 11:07 AM

Wow Atlanta sure gets HD channels sooner than the St. Louis area. They had StarzHD for months now. We are finally getting Starz, A&E and The History Channel in HD here in about a week. No Golf/Versus or TMC here :/

I wonder why they offer HD programming to certain areas before others.

From what I'm hearing SC may have A&E and History HD as well - I know there was a flurry of emails as the distributor's broadcast facility suffered a fire yesterday and there was a feed outage on those channels.

CharterJames

09-11-07, 11:14 AM

Thanks to CharterJames and Dagware for your prompt replies to my question about running 2 tv's on my 9012. I'm curious if the RF output on my box is active, or if my provider, Bend Broadband has is turned off. I'll have to check when I get home. Great advice from both of you.
Thanks!

Generally the RF out is active unless it's not properly shielded - if the shiny metal box on the back has the only RF or if there are two back there, it should not work at all -

The first Generations of Moxi had the RF output there and we were advised not to use that output as they were not correctly RF shielded by FCC standards.

The Second Generation of Moxi box had only an RF input - no RF output at all.

All boxes after that Generation had the RF out on the box proper. - those are correctly shielded and generally enabled

elgibby

09-11-07, 01:09 PM

A recent article regarding the retail Moxi, based on their presentation at CEDIA:

http://www.twice.com/article/CA6477113.html

Not a ton of new information, but they do indicate that pricing and distribution plans will be formally announced "in a couple of months" and they anticipate a pre-holiday launch. They also state that they will be partnering with A/V retailers who offer "an assisted selling environment".

Well I've got to say that my lust for the retail Moxi is quickly cooling.
Will it do my laundry and pour me a drink, too?
I'm quickly losing track of what features are on what box; as I recall, the OTA connection is on the home theater box, which I don't need. I like my setup fine.
It's getting too complicated and, presumably, too damn expensive as well.
I don't even use jukebox/photos/games/ticker now; what am I gonna do with all that other stuff? Scan for intruders or spaceships?
All I want is a Moxi DVR with OTA and external storage ability. That's it. And I'll pay a fair price for it. I'm not paying 500-6-7-8-9-1,000 whatever bucks for a monster that does a hundred things I don't need.
Rant over
barry

markt170

09-11-07, 01:58 PM

Good rant Barry. It's a tough call as to which is more unreliable: cable service or my alarm company. Let's combine them onto a box with unproven reliability. Then the burglars can watch 8 hours of HD programming before the armed response units arrive to leave a note on the door saying it was a false alarm. But seriously, the article suggests that one main unit can work with three other moxi-mates. If that's right, that is a strong selling point, but I thought it would work only with one mate.

elgibby

09-11-07, 03:11 PM

...the article suggests that one main unit can work with three other moxi-mates. If that's right, that is a strong selling point, but I thought it would work only with one mate.

This caught my eye, too. It would be a huge attraction for me.
I guess the point I'm making is just because we can pack 100 functions on a chip doesn't mean we should. My wife complains she can't watch TV because everything is too complicated (despite the fact that it's essentially a one-button op via a Harmony remote, but I understand her point). My 86-year-old mom is visiting this week, and she got a bottom-of-the-line, pay-as-you-go cell phone for her trip from Boston; she didn't get an owner's manual with it. I downloaded it last night for her: SIXTY FOUR PAGES! All she wants to do is make phone calls!
I'm not a technophobe; I've been playing with audio/video etc since junior high almost (gulp) 50 years ago. We've got five networked computers in a house that only two people live in!
But enough is enough. The iPod and (original) Tivo should be the benchmark for technology companies: Make elegant, SIMPLE devices that do a few things extremely well, and people will love you forever.
barry

hdtvman2007

09-11-07, 06:03 PM

Feukair

09-11-07, 06:27 PM

I don't think the firewire port on a tv is for displaying a pc image. It's for sending a video signal from a firewire camera to the monitor. Use a dvi-to-hdmi cable connected to the tv's hdmi input.

Lt

Feukair

09-11-07, 07:28 PM

Hello all, I'm in the southeast michigan area and i've had a BMC9021 provided by Charter for about 14 months now. We get this strange white pixelation all over some of our SD channels from time to time. When we initialy got the dvr it was connected to a 32 in Sony trinitron tube, that had the white pixel problem. Now it is connected to a JVC HDTV and we also get the white pixel problem. Whenever I call charter about this they just ask me to unplug the dvr, wait a few minutes, then plug it back in, or they say they are "sending it a signal" whatever that means... This always fixes the white pixel issue but it always comes back. In the past few months it has gotten really bad, it happens every day, if we un-plug/plug it fixes it for some channels but not others, it's not always the same channels. It sux if something gets recorded with the white pixelagion because there's no fixing that once it's been recorded that way. None of the HD channels ever have this issue.

Has anyone seen this before? Attached is a picture of what it looks like...

thx for any advice...

zapster

09-12-07, 05:15 PM

Does the Moxi have a frame by frame forward/back option?

Schwab1

09-12-07, 10:23 PM

I am trying to optimize Standard Definition channels from our Charter Cable Motorola MOXI connected via HDMI to our Sony KDL-46XBR4 full 1080p LCD TV.

This gets complicated...

The MOXI has an HDTV Setup menu with 480i 480p 780 and 1080i formats checkboxes. As many as all format boxes but as low as the 480i box can be checked when connected to our Sony HD TV.

I assume checking the format results in the MOXI upconverting the signal to the highest of whatever format is checked as pushing the "Live TV" and "OK" buttons simultaneously on the unit itself displays the highest format checked.

Most videophiles suggest the Sony HD TV will do a better job of upconverting the channel signals and they should "pass through" the MOXI.

In that case it might seem I should have only the 480i format be checked in the MOXI HDTV Setup menu? However, that results in a green tint of ONLY the SD channels. After some experimenting I have only 720p checked

Wait, wait...there's more...

The MOXI is connected via HDMI to the Sony HD TV and it has a SCREEN menu. My current settings are in Blue.

There's a Wide Mode (Wide Zoom,Normal,Full,Zoom)

There's Auto Wide = On, Off

There's 4:3 Default = Off, Zoom, Full, Normal, Wide Zoom

You can appreciate there are many possible combinations and if someone has experience in setting up a MOXI DVR to optimize both SD and HD channels on a FullHD 1080p LCD TV I'd appreciate the advice.

Thanks in advance!

kelliot

09-12-07, 11:20 PM

Well I've got to say that my lust for the retail Moxi is quickly cooling.
Will it do my laundry and pour me a drink, too?
I'm quickly losing track of what features are on what box; as I recall, the OTA connection is on the home theater box, which I don't need. I like my setup fine.
It's getting too complicated and, presumably, too damn expensive as well.
I don't even use jukebox/photos/games/ticker now; what am I gonna do with all that other stuff? Scan for intruders or spaceships?
All I want is a Moxi DVR with OTA and external storage ability. That's it. And I'll pay a fair price for it. I'm not paying 500-6-7-8-9-1,000 whatever bucks for a monster that does a hundred things I don't need.
Rant over
barry

The machine must be in production to get to the holidays, if not, it is dead-on-arrival. My main desirable features are the ability to dump to a portable media once and hard disk expandability.

I have to wait and re-record (next week) 2 movies that were stored and ready to go as I type because the damn current box doesn't have enough storage.

And TWC won't push 4.1.

Kingcarcas

09-13-07, 12:48 AM

Derrick2020

09-13-07, 08:28 AM

Hey guys, my Moxi is connected via component, but i noticed it has a DVI port. If i buy a DVI-HDMI cable it won't carry the sound right?? So i'll just have to leave the red and white plugs alone? Also, which cable is better 24 or 28AWG?

You are correct that the dvi cannot handle sound. On my television I have a HDMI/DVI port and there is a white/red input above that port incase I use the DVI.

24AWG is better. The lower the number the thicker the wire. If your cable is 12 ft or less I don't think you would notice the difference. Atleast I don't notice a difference.

CharterJames

09-13-07, 09:02 AM

hello i have been trying to hook up my hdtv to my computer with ieee 1394 (firewirer) for some time now an have no luck useing windows xp when i hook them up i get found new hardware 3 things 2 unkown an the othere says rca hdtv then says av/c monitor but can not install it anyone help me out with this thanks

Firewire is a tricky can of worms - it's essentually set up only to talk to video devices - as such unless you have to software and encryption setup correctly done between the computer and the moxi box it won't show anything.

Same is true of DVI - if the other side of the DVI cable isn't connected to anything with the proper decryption setup no image will be shown.

I know much has been posted in other threads about other moto boxes and the setup needed (I think there's even a special firewire driver) I'm not sure if this will work on Moxi, but the general consensus I've gotten from the higher ups is that it's not intended for Computer output (and thus pure digital video capture) You're best bet for Video input to the computer is analog (RCA, S-vid or Component)

CharterJames

09-13-07, 09:06 AM

Hey guys, my Moxi is connected via component, but i noticed it has a DVI port. If i buy a DVI-HDMI cable it won't carry the sound right?? So i'll just have to leave the red and white plugs alone? Also, which cable is better 24 or 28AWG?

you're right - it won't carry sound. If you're using a home theater I'd recommend using the TOS-Link fiber output for the best digital sound. SPDIF / Coaxial isn't to shabby either - both will give you digital and should give the best sound for dolby. For a normal TV sound I'd use the RCA Left and Right Audio. - Many TVs have RCA inputs near their HDMI for those who are converting DVI to HDMI.

Derrick's post was spot-on about thickness - at short distances you really won't notice a difference, but if you're running it for a long distance you'll get less signal loss with the thicker cable.

CharterJames

09-13-07, 09:13 AM

I am trying to optimize Standard Definition channels from our Charter Cable Motorola MOXI connected via HDMI to our Sony KDL-46XBR4 full 1080p LCD TV.
<snip>
You can appreciate there are many possible combinations and if someone has experience in setting up a MOXI DVR to optimize both SD and HD channels on a FullHD 1080p LCD TV I'd appreciate the advice.

Thanks in advance!

Just wanted to add one small bit -

You can do a resolution change one of two ways -

1) Settings Menu

2) Front controls

If you use the front controls (Menu + Live TV) it will allow you to manally flip between resolutions with an immediate result - HOWEVER - it is also my understanding that this setting is Temporary

it's designed to get you to a picture so you can set it up in the menu

I have not tested it since 4.1, but in older versions if you set your resolution manually you lost your settings once the box was reset or powercycled.

I will try to test this in 4.1 today once my moxi boots up completely

CharterJames

09-13-07, 09:45 AM

Does the Moxi have a frame by frame forward/back option?

Not frame by frame - there is a slow motion in 4.1 (pause then FWD)
The 6416 has frame by frame foward only (each press of pause advances 1 frame)

You can adjust your Skip in the menu settings (again 4.1 only) for 30 seconds, 3 minutes, 5 minutes or 15 minutes. (replay is set to 30 seconds only I believe)

CharterJames

09-13-07, 09:51 AM

You can do a resolution change one of two ways -

1) Settings Menu

2) Front controls

If you use the front controls (Menu + Live TV) it will allow you to manally flip between resolutions with an immediate result - HOWEVER - it is also my understanding that this setting is Temporary

it's LiveTV + OK for 3 seconds
Channel up or down to change settings (SD=420i)

In testing I changed it from SD to 420P (I'm using a standard SD tube so this resolution isn't visible) - hit up and ok to accept (if you could see it there'd be a dialog box asking if the picture was ok - it's defaulted to no - so up and ok is yes) - when I reset the box I got the basic boot screens, making me THINK I was in 420i, but when I returned to the box later (after the time updated) I didn't have a picture.

So it does appear to retain that single resolution if you use the front panel now.

Usually this isn't needed much - but for example say you're HDTV goes to the shop and you're using a SD tube from the bedroom - the box is stuck on HD unless you do this to get it back on SD.

RNBWRON

09-13-07, 11:43 AM

Schwab1

09-13-07, 11:44 AM

it's LiveTV + OK for 3 seconds
Channel up or down to change settings (SD=420i)

In testing I changed it from SD to 420P (I'm using a standard SD tube so this resolution isn't visible) - hit up and ok to accept (if you could see it there'd be a dialog box asking if the picture was ok - it's defaulted to no - so up and ok is yes) - when I reset the box returned to 420i (the old setting) - so that has not changed in 4.1 (which is probably a good thing)

Usually this isn't needed much - but for example say you're HDTV goes to the shop and you're using a SD tube from the bedroom - the box is stuck on HD unless you do this to get it back on SD. - just remember if you want to keep the setting you'll need to go into the settings menu and change it there to make it stay.
Thank you, Charter James.

I'll try this procedure to determine if the MOXI DVR or SONY LCD HDTV does a better job with upscaling the SD channel signals.

Do you have an opinion based on your experience?

Since I checked that two-way split power levels are OK I have also thought about putting a permanent two-way splitter ahead of the MOXI DVR so that I could have a separate CABLE connection to the SONY HDTV. That might improve the SD channels' picturehaving NOT gone through the MOXI DVR. I'd use the HDMI <--> MOXI connection for HD CHannels and Cable alone connection for the SD Channels. Does that make sense?

zapster

09-13-07, 12:17 PM

Not frame by frame - there is a slow motion in 4.1 (pause then FWD)

I don't understand why they haven't provided a frame by frame in all this time (I saw a post from MoxiGuy back in 2005 where he said he'd pass on the feature request to the team)! Its an obvious feature for sports viewing.

Do you have a feel for what speed slowmo is running?

And thanks for your answer!

CharterJames

09-13-07, 12:21 PM

Can someone guide me to the thread or post where there is a discussion on connecting the Moxi to a XP PC via Firewire? I know there are drivers somewhere but I can't seem to find the posting.

Also what is the latest version of firmware for the Moxi (Time Warner - ex Adelphia in San Diego). I see posts for 4.1 but my box is at 3.2. I've tried to force an update via the "trigger" menu but so far no luck.

I'll have to dig for the firewire (anyone who knows it right off the bat feel free to chime in!!!)

As far as I know the latest version in production is 4.1.98 - this is the 4.1 with the audio patch. From what I can tell from this side of things, each MSO pretty much has had to make the choice of if they should push that software from their local "digeo server" - so far Charter is deployed Corporate wide with a few other MSOs following suite.

If you're market hasn't deployed it yet, triggering an update will just keep reloading the same software.

CharterJames

09-13-07, 12:25 PM

I don't understand why they haven't provided a frame by frame in all this time (I saw a post from MoxiGuy back in 2005 where he said he'd pass on the feature request to the team)! Its an obvious feature for sports viewing.

Do you have a feel for what speed slowmo is running?

And thanks for your answer!

I'd say 1/4 to 1/8 speed - it's constantly moving so it's not frame by frame, but it does slow down significantly - I've gotten pretty good feedback from several people who've noticed it. It's not as percise as frame-by-frame but the instant replay and slow mo aren't too bad.

CharterJames

09-13-07, 12:42 PM

Thank you, Charter James.

I'll try this procedure to determine if the MOXI DVR or SONY LCD HDTV does a better job with upscaling the SD channel signals.

Do you have an opinion based on your experience?

So much of it depends on the TV and the conditions (Glare etc) - I've had alot of people who notice absolutely no difference between when I set a box on 420i and 1080i - others can pick out every little detail.

On I-guide based boxes the guide is in a 420i overlay - as such you get some interesting mis-matches if you go to a 720p or 1080i HD channel - if the TV doesn't support overlay abilities you don't even get a guide on those channels - this is frequently where I'd change it to 420 and they'd get a "normal" guide and not notice the difference in the Hd picture.

Really the best thing to do is try each resolution mode on the "default" setup of your TV - check a few analog channels (I recommend your lowest 5 and your highest 5) several digitals (try a few "tier" channels and any premium movie channels you frequent) and of course all your HD channels - get an idea what differences you see (if any) and which setting seems to do the best. In theory the box should only output Standard Def Analog and Digital channels in 420i or 420p - but given that a SD 420i tv cannot "translate" the picture when it's set to anything BUT 420i I cannot help but think the moxi is doing some form of upconversion. - Once you feel you have the best picture possible coming out of the moxi, try tweaking your TV settings around that.

Since I checked that two-way split power levels are OK I have also thought about putting a permanent two-way splitter ahead of the MOXI DVR so that I could have a separate CABLE connection to the SONY HDTV. That might improve the SD channels' picturehaving NOT gone through the MOXI DVR. I'd use the HDMI <--> MOXI connection for HD CHannels and Cable alone connection for the SD Channels. Does that make sense?

With my own TV I had nasty artifacts and pixelation with the Moxi that did not exist when I went directly into the back of the TV or used a 6416.

*if* you split before the box to get a better picture on the Analog, just remember any analog programming you record with the moxi will be on it's picture quality - so if you do alot of analog it might not be worth it. Though you do in essence gain a third tuner - you could be recording two things on your moxi and watching a third Analog channel on the RF input of your TV.

This would also give you two different video inputs should your TV have Picture-in-Picture capability

Also remember if you use the DVI port on the moxi (I assume you're using a DVI to HDMI cable) you'll need seperate audio - generally I recommend using RCA L & R audio for the TV and a optical or SPDIF for a home theater.

Note:
When a DVI cable is plugged into the Moxi it disables all other video outputs

RNBWRON

09-13-07, 01:44 PM

I'll have to dig for the firewire (anyone who knows it right off the bat feel free to chime in!!!)

As far as I know the latest version in production is 4.1.98 - this is the 4.1 with the audio patch. From what I can tell from this side of things, each MSO pretty much has had to make the choice of if they should push that software from their local "digeo server" - so far Charter is deployed Corporate wide with a few other MSOs following suite.

If you're market hasn't deployed it yet, triggering an update will just keep reloading the same software.

Thanks for the quick reply. I did a quick check with TimeWarner and they no longer list the Moxi as an option, no support info. They are promoting the Scientific Atlanta box. I like my Moxi, just wish it had more storage space. I'm also looking into putting an external drive on the USB port. With 500GB drives at $100 this seems like a good option. Just got a SlingBox so I can watch my recorded shows when on the road - great option.

If someone can point me to the firewire discussion and drivers for the Moxi, I'll give that a try as well.

CharterJames

09-13-07, 03:30 PM

I'm also looking into putting an external drive on the USB port. With 500GB drives at $100 this seems like a good option. Just got a SlingBox so I can watch my recorded shows when on the road - great option.

Here's the general thread on recording via IEEE 1394 to Windows XP
http://www.avsforum.com/avs-vb/showthread.php?t=403695&highlight=1394+XP

Keep in mind USB expansion on the Moxi is only availible on 4.1 or greater - your best resort would be to archive content onto DVD via Analog capture (either a video dvd recorder or computer with analog video input)

kininn

09-13-07, 04:12 PM

I finally have 4.1 and am about to hook up a LaCie 500GB external HD. Is it possible to use Firewire or is USB 2.0 the only connect?

Also, do you or anyone know if it's possible to keep the external HD 'awake' so recordings can be made during the night, etc.?

Thank you.

Bill

jasonvr

09-13-07, 05:01 PM

Here's the general thread on recording via IEEE 1394 to Windows XP
http://www.avsforum.com/avs-vb/showthread.php?t=403695&highlight=1394+XP

Keep in mind USB expansion on the Moxi is only availible on 4.1 or greater - your best resort would be to archive content onto DVD via Analog capture (either a video dvd recorder or computer with analog video input)

I followed the instructions in that thread an had some limited success with my Moxi. My experience (http://www.avsforum.com/avs-vb/showthread.php?p=10174010#post10174010)

fadetoblack51

09-13-07, 07:00 PM

Schwab1

09-14-07, 08:33 AM

Thank you, Charter James.

I'll try this procedure to determine if the MOXI DVR or SONY LCD HDTV does a better job with upscaling the SD channel signals.

Do you have an opinion based on your experience?

Since I checked that two-way split power levels are OK I have also thought about putting a permanent two-way splitter ahead of the MOXI DVR so that I could have a separate CABLE connection to the SONY HDTV. That might improve the SD channels' picture having NOT gone through the MOXI DVR. I'd use the HDMI <--> MOXI connection for HD CHannels and Cable alone connection for the SD Channels. Does that make sense?
Thanks, Charter James.

In order to see what effect the different MOXI formats SD, 480p, 720p and 1080i have on our Charter Standard Definition Cable Channels picture quality I changed the formating by using the Live TV and OK buttons on the front of the MOXI and found that our Sony LCD 1080p TV (KDL-46XBR4) displayed those low and high channels best when the MOXI was set to the 1080i format.

Then I went a step further and installed a two-way splitter before the MOXI DVR. (I confirmed the MOXI signal strength power and signal to noise ratios were fine.) The SD Channels picture quality appeared improved greatly when viewed directly over the split cable feed. In fact, since this TV has picture-in-picture, I compared the two sources in real time side by side.

Unfortunately the MOXI remote (mfg'ed by Universal Electronics) cannot switch our TV inputs and our SONY remote (RM-YD017) cannot run our MOXI. Without buying a new high-end remote we'll have to use two remotes to run our setup.

Charter James also points out that when recording the SD Channels the picture quality will be from the MOXI (lower) rather than the higher quality direct cable feed.

I hope this information is helpful to Charter subscribers using MOXI but wonder if DirectTV has this issue with SD Channel picture quality.

MoxiGuy

09-14-07, 09:39 AM

Is it possible to use Firewire or is USB 2.0 the only connect?

Also, do you or anyone know if it's possible to keep the external HD 'awake' so recordings can be made during the night, etc.?Bill Moxi will only recognize an external drive plugged into one of the USB 2.0 ports at the rear of the Moxi box. FireWire will not recognize the drive.

Drives have varying sleep programs. You'll have to consult the documentation with your drive to find the details that apply. There's a list of drives that have been successfully tested with Moxi at http://forums.moxi.com.

MoxiGuy

09-14-07, 09:43 AM

I don't understand why they haven't provided a frame by frame in all this time Frame-by-frame advance is planned for retail Moxi. I don't have any information on whether there are plans to include it in a future release of cable Moxi.

CharterJames

09-14-07, 09:55 AM

I hope this information is helpful to Charter subscribers using MOXI but wonder if DirectTV has this issue with SD Channel picture quality.

To be completely honest there it will depend more on the tuner in the equipment than the service itself - Many of the older boxes with HD ability made by Motorola (DCT 5000 and BMC 90xx) where handicapped (my opinion) when they put in a lower grade of analog tuner. Yet the newer (6000 and higher DCT or any DCH) boxes don't have this issue. I'm greatly anticipating the updated BMC/Moxi once those are in production - Till then I'll enjoy my 6416's picture and miss my Moxi Guide.

CharterJames

09-14-07, 10:01 AM

question for charterjames:
when is charter going to have hd ppv? UFC ppv's have been in hd for a couple months now and I would love to be able to buy them in hd. I believe directv and dish both have this feature.

Alot of that depends on the market - I know most major cities we have now have a HD PPV feed but only major events are there. InDemand has two full time HD feeds, but There's been alot of managerial discussion about adding two ppv channels only a fraction of our user base can actually see. - Especially since a full time channel will take bandwidth we could use for more non-ppv HD channels.

Markets are launching HD VOD much more quickly - I know we already have it in several markets and those that do not are undergoing upgrades to make it happen. I'm hoping in by the end of this year I'm testing it out here :)

I also know the long term plan would be to move away from traditional PPV over to VOD. The downside of this is that many people have rediscovered PPV through their DVRs... and you can't record VOD onto the DVRs... (though you can output your DVR to a DVD Recorder...:cool:)

zapster

09-14-07, 12:36 PM

Frame-by-frame advance is planned for retail Moxi. I don't have any information on whether there are plans to include it in a future release of cable Moxi.

Thanks for the answer. Can you please ask the Cable Moxi team if they'll be adding the frame-by-frame feature and if so, when. I don't want to enter into a long term rental contract (lower price) if frame-by-frame isn't coming.

Digital Man

09-14-07, 01:23 PM

Drives have varying sleep programs. You'll have to consult the documentation with your drive to find the details that apply. There's a list of drives that have been successfully tested with Moxi at http://forums.moxi.com.

The Moxi software or the operating system or device drivers used should really be changed to wake up a drive before accessing them. There are commands that can be sent to drives to wake them up. It's also likely that the Moxi software could provide an option that disables a drives sleep function alltogether. You really shouldn't be relying on customers to buy certain external drives, the Moxi software should be fixed to work with any external drive. The Moxi software can query the drive to determine if it is configured to go to sleep and take appropriate action.

Guy

zapster

09-14-07, 03:40 PM

Digital Man

09-14-07, 04:20 PM

The Moxi software or the operating system or device drivers used should really be changed to wake up a drive before accessing them. There are commands that can be sent to drives to wake them up. It's also likely that the Moxi software could provide an option that disables a drives sleep function alltogether. You really shouldn't be relying on customers to buy certain external drives, the Moxi software should be fixed to work with any external drive. The Moxi software can query the drive to determine if it is configured to go to sleep and take appropriate action.

Guy

But Linux and Windows work with all external drives, why shouldn't Moxi? What are they doing different? Isn't the Moxi software Linux based anyway? I understand you can only test so many drives, but it seems like it would be beneficial (especially before they hit retail) to add code to the Moxi software to make sure a drive was awake before trying to store a recording there.

There are industry standard methods device drivers use to spin drives up & down. Are these drives using some vendor unique methods to go to sleep or something?

Thanks,
Guy

Derrick2020

09-14-07, 05:13 PM

But Linux and Windows work with all external drives, why shouldn't Moxi? What are they doing different? Isn't the Moxi software Linux based anyway? I understand you can only test so many drives, but it seems like it would be beneficial (especially before they hit retail) to add code to the Moxi software to make sure a drive was awake before trying to store a recording there.

There are industry standard methods device drivers use to spin drives up & down. Are these drives using some vendor unique methods to go to sleep or something?

Thanks,
Guy

I think all drives will work with the moxi but they need to meet minimum specifications in speed and buffer capacity to make sure that the moxi works the way that it should.

As with the thinking that the moxi should send the signal to the external hdd to make sure that it doesn't go to "sleep" or to disable it alltogether is a good idea and I'm sure that it should be suggested to the moxi team for future updates. The most recent upgrade is the first version that allows for an external hdd. I'm sure that in future software versions that more features will be added and the external hdd will work better.

MoxiGuy

09-15-07, 02:18 AM

Thanks for the answer. Can you please ask the Cable Moxi team if they'll be adding the frame-by-frame feature and if so, when. I don't want to enter into a long term rental contract (lower price) if frame-by-frame isn't coming.I will ask. But I wasn't aware that cable companies are requiring long-term contracts for Moxi service. Unlike mobile phone carriers and direct broadcast satellite TV, cable has traditionally worked month-to-month with no long term commitment required. Is that changing?

zapster

09-15-07, 02:48 PM

I will ask. But I wasn't aware that cable companies are requiring long-term contracts for Moxi service. Unlike mobile phone carriers and direct broadcast satellite TV, cable has traditionally worked month-to-month with no long term commitment required. Is that chagning?

I don't think so. However, they mentioned a special deal where the rate was dropped nearly in half for 24 months.

kininn

09-15-07, 05:43 PM

List here:

http://forums.moxi.com/topic.asp?TOPIC_ID=407
My 500GB LaCie Hard Drive USB 2.0 works great! It has an On; Auto; & Off setting. Left it 'On' all night and recorded all night.

Thanks all.

Bill

Digital Man

09-16-07, 08:15 PM

As with the thinking that the moxi should send the signal to the external hdd to make sure that it doesn't go to "sleep" or to disable it alltogether is a good idea and I'm sure that it should be suggested to the moxi team for future updates. The most recent upgrade is the first version that allows for an external hdd. I'm sure that in future software versions that more features will be added and the external hdd will work better.

Oh yeah, that's my intent, to encourage them to add the ability to wake drives up to future Moxi software. I hope they'll consider it.

Guy

zapster

09-16-07, 10:55 PM

Oh yeah, that's my intent, to encourage them to add the ability to wake drives up to future Moxi software. I hope they'll consider it.

Given the large number of drives that sleep (with good reason) it would be a nice feature to have.

BadAttitude

09-17-07, 01:22 AM

Derrick2020

09-17-07, 08:28 AM

I've been reading in this thread that the "sleep mode" could be a problem for the Moxie when an external hard drive has a "sleep mode". Since I added a Seagate Free Agent Pro 500 GB external hard drive last week to my Moxie, I've been missing occasional recordings, although the Moxie acknowledges that the external hard drive is active. I disconnected it from the Moxie and plugged it into my laptop. I then went into the hard drive utilities and found a "sleep mode" index where I could choose the delay period before the hard drive goes to sleep, and chose the "NEVER" tab. I plugged it back into the Moxie and have not missed another recording! It was odd, because I always got the confirmation that the show would be recorded, but it was only doing one channel at a time, never two. Go figure!

Carl:)

I know you can do that for most hdds, but I am not sure if it will work for all of them.

Personally I would just buy an internal hdd and buy an external enclosure for it. Internal hdds don't have a sleep function and most of the time (barring you find a great deal) internal hdds and a $20 case is still cheaper than a external, and if you decide you need a bigger hdd (which will be me in a year or so) I'll just put that hdd in my comp and buy a new internal to put in my case for my moxi.

zapster

09-17-07, 01:09 PM

I finally got to see a Moxi in action. Very nice. But the lack of frame by frame will probably be a deal breaker for me. While the slowmo works ok it isn't nearly as useful as frame by frame to see what is really going on in a fast paced sports segment. Looks like I'll have to plunk down the dollars and monthly fees for a Tivo.

Moxi, you need to get frame by frame into the software for the cable co's asap!

mhetterm

09-17-07, 11:03 PM

Word to the wise: if you have a slingbox and moxi, you might want to register for the beta program at beta.slingmedia.com and fill out the equipment survey ...

elgibby

09-18-07, 01:28 AM

The problems I reported earlier this summer have continued, actually gotten worse, but I had fewer occasions to watch NBC or Fox HD until recently.

The problem, to review, is audio dropouts and video breakout on 785 (NBC/KSDK) and 782 (Fox/KTVI) on Charter in St. Louis.
It's not all the time; for example, "Prison Break" tonight was tolerable until the last 10 mins, then was unwatchable. "Heroes" was unwatchable. I've been watching Conan and it was tolerable until just now; now no sound, constant video breakup.

Anyway, before calling tech support, i'm thinking about a signal amp and looking for recommendations. I'm looking at the Radio Shack 15-1170 In Line Signal Amp, but I don't think it's bidirectional, and I think it would have to be. Is that correct?

Any other ideas or recommendations?
thx
barry

PWSHER

09-18-07, 08:00 AM

Word to the wise: if you have a slingbox and moxi, you might want to register for the beta program at beta.slingmedia.com and fill out the equipment survey ...

I went to the link but I don't have a user name,etc. Where do you get that?
Thanks,
Wayne

mhetterm

09-18-07, 06:05 PM

You should be able to get a slingmedia beta username/password by following the instructions at the page below:

https://beta.slingmedia.com/callout/default.html?callid=F7C4A35EB45F4DB4A1E9AA7C52AAAF80

Adelmoxi

09-18-07, 07:39 PM

Any new (retail) MOXI news?

zapster

09-19-07, 12:05 AM

Have any of you Moxi users moved from a Tivo to a Moxi? I'm still on the fence. That Tivo HD is expensive!

mandonick

09-19-07, 12:20 PM

JuiceRocket

09-19-07, 01:16 PM

bailorg

09-19-07, 04:03 PM

First of all, my apologies if my questions are incredibly basic. I began to read through the 300+ pages, found some information, but wasn't entirely sure if what I had was correct. I'd love it if anyone could confirm and correct me. My overall goal is to save a show down from my Moxi to DVD (I was at the Emmys and would like to share the memory with my friends/family).

I'm in LA county, and do not have 4.1 on my moxi. I can see that 4.1 is required to back-up shows on an external HD. I'll just need to get 4.1 (if available in my area)?

Thanks!

-JR

Actually 4.1 probably wouldn't be much help to you. The external hard drive is formatted by the Moxi in a way so that only the Moxi can read the drive.

By the way, if 4.1 was available in your area it would have already been loaded on to your Moxi automatically.

jasonnovak

09-19-07, 05:09 PM

I just got a DVD recorder for my 4.x Moxi box so I can archive some stuff, and although I've gotten it to work it takes a bit of work and I'm wondering if there is an easier solution.

I have an HDTV with HDMI and get video through the DVI port. In the Moxi under supported resolutions I have it set to 1040i only. That seems to allow the moxi to handle screen resizing between HDTV and SDTV so I don't have use change the screen size on the TV. In order to get video through the svideo port on the Moxi, I have to set it to 480i. I can't have 480i and 1040i set at the same time because the box seems to run at 480i even through the DVI port, and I lose quality and the automatic screen sizing.

I also notice if there is anything plugged into the DVI port it will turn off the analog ports. This isn't too big of an issue, since I run through an HDMI switcher and I can just change it to another input and the svideo port enables. Is there a way I can avoid having to go into the HDTV menu and turning off 1040i and turning on 480i when I want to record something, and switching back when I'm done?

JuiceRocket

09-19-07, 05:34 PM

Actually 4.1 probably wouldn't be much help to you. The external hard drive is formatted by the Moxi in a way so that only the Moxi can read the drive.

By the way, if 4.1 was available in your area it would have already been loaded on to your Moxi automatically.

Thank you bailorg.

Sounds like there really is no way for me to get the show off my Moxi?

-JR

elgibby

09-19-07, 06:58 PM

I just got a DVD recorder for my 4.x Moxi box so I can archive some stuff, and although I've gotten it to work it takes a bit of work and I'm wondering if there is an easier solution.

Short answer, AFAIK, is no. You're doing what I have to do with my Panny DVDR: uncheck all of the resolutions except 480i. I'm using the component outs to my LCD TV, checking all of the Moxi res's let's Moxi pass "native" video.

Thank you bailorg.

Sounds like there really is no way for me to get the show off my Moxi?

-JR

Juice, see Jason!
Yes there is: run composite (red/white/yellow) cables from Moxi to the DVD recorder, uncheck all but 480i in Moxi HD Setup, and sync start the two machines. It's recording in real time, but it works pretty well. I've got a few dozen HD movies dubbed to DVD, pic looks great and widescreen (no, not HDTV quality, of course). Only major loss is the 5.1 soundtrack is downgraded to 2.1.

barry

ClemsonKev

09-19-07, 08:57 PM

From what I'm hearing SC may have A&E and History HD as well - I know there was a flurry of emails as the distributor's broadcast facility suffered a fire yesterday and there was a feed outage on those channels.

James,
Any idea if Charter will carry the CW in HD? My kids are ready for some HD SMALLVILLE.......

thanks,
Kevin in Anderson, SC

JuiceRocket

09-20-07, 02:26 AM

Short answer, AFAIK, is no. You're doing what I have to do with my Panny DVDR: uncheck all of the resolutions except 480i. I'm using the component outs to my LCD TV, checking all of the Moxi res's let's Moxi pass "native" video.

Juice, see Jason!
Yes there is: run composite (red/white/yellow) cables from Moxi to the DVD recorder, uncheck all but 480i in Moxi HD Setup, and sync start the two machines. It's recording in real time, but it works pretty well. I've got a few dozen HD movies dubbed to DVD, pic looks great and widescreen (no, not HDTV quality, of course). Only major loss is the 5.1 soundtrack is downgraded to 2.1.

barry

Thank you Barry!

-JR

djk1940

09-20-07, 07:26 PM

I bought a Lacie 500gb external drive for my Moxi BMC9012 back when Charter first updated to 4.1.. Anyway the drive works great until I have a power outage in the house. The Moxi automatically comes on when power is restored but the Lacie has to be manually turned on. When this happens I will turn the Lacie on and the Moxi won't see it. I have to reset Moxi 4 or 5 times before the hard drive communicates. My question is what size of small UPS could I put these two devices on to get around this issue? I was thinking 500va. Most of the outages last anywhere from 2 sec too a couple of minutes. This doesn't happen often but I don't want to lose recording a great football game.

Mandonick:
I had just attached my Lacie 500gb, when I read your experience. Since I too have power drop-outs, I researched UPS's and concluded the APC BExxR series are highly rated, and inexpensive. I also used an amp meter to measure the number of amps required to run the Moxi, and the Lacie; it was 0.6 and 0.1, respectively, which is less than the 2.5 and 1.0 stated on each unit. I decided to believe my amp meter, and purchased the smaller of the series, an APC BE550R at Circuit City, on sale for $50...although with those amp readings, the APC BE350R should also work. But the 550 does work great... when I unplugged the UPS, and replugged it, everything was still working normally.

I also noticed that simply hitting the power button on the Lacie when it is off does not alert the Moxi that the hard drive has been connected...I had to also unplug and replug the USB cord where it is attached to the hard drive.

jlachanc

09-21-07, 11:40 PM

This may have already been mentioned, but I just thought I'd let you know, it official now--Comcast sucks. I just confirmed this week that even though Comcast has pushed firmware 4.1, to us xAdelphia Moxi users, they will not enable the external drive. This is because they are going to phase out Moxi for the Motorola box and through some weird logic, they don't want to "encourage" their customers to like the Moxi. Way to NOT give your customers what they want Comcast. I’ve patiently been waiting for this upgrade for some time and to have the Comcast CSR tell me this information is just short of a slap in the face. I can tell you Comcast won’t be getting my DVR rent in the near future.
--Rant over--

StockInv

09-23-07, 02:33 PM

MoxiGuy

09-23-07, 07:00 PM

This external hard drive has a known bug in it. It goes into a sleep mode and will not record programs from my Moxibox. Is there a workable solution to this problem? I called Seagate and they say, "no". I didn't keep the box, so I can't return it.There's a thread on this problem on the Moxi Community Forums (http://forums.moxi.com/topic.asp?TOPIC_ID=306).

hhchie, one of the members reported this series of steps got his Seagate Freeagent working successfully with Moxi.

For those of you who had not given up the use of FreeAgent, here is what I had to go through to get it working.

Connect my “FreeAgent Desktop External Hard-drive” to my PC. (In my case, I have Windows XP for my PC and the HD which was reformatted by MOXI was not recognized. I had to click yes to “initialize” the HD when asked upon physical connection. To get a letter designation, I went in to Control Panel / Administrative Tools / Computer management / Storage / Disk management and found that the new HD was assigned as Disk 5. By right-clicking the black bar on the right side of the Disk 5 entry, I got a “partition…” option which eventually got the Windows XP to give the new HD a letter designation - J.)

Down load a “desktop-recovery” zip file from www.seagate.com/support/freeagent/desktop-recovery-efigs.zip and save it in the new “FreeAgent Desktop External Hard-drive” - J. This file contains the recovery software that can reload software to the FreeAgent Pro drive in the event that the original software was missing. In my case, this software was never offered with the HD - FreeAgent Desktop Drive. This zip file is very large (196 MB). It took 20 minutes at 127 KB / sec to download. This is the first file of the entire procedure.

After unzipping, the recovery software can be executed. It installs the “Install FreeAgent Tools.exe” on your new FreeAgent HD with its support files. The unzipped file is the second file and the “Install Tools.exe” is the third.
Run the “Install FreeAgent Tools.exe” program to install “FreeAgent Tools” in the Program / Seagate folder of your C-Drive which is the fourth file of the procedure.

Run the “FreeAgent Tools” to set the sleep interval to “never”.

I got help from a support person (the second) at Seagate (1-800-732-4283) for the first step as well as the overall procedure. The unzipped folder has a txt file describing the execution of the recovery software – efigs. After the recovery of the missing software, the rest of the procedure can be found in the installation guide of the FreeAgent Pro External Hard-drive (in www.seagate.com).

Moxi quality control has not formally tested this workaround, so I pass it along as is.

StockInv

09-23-07, 10:18 PM

Thanks for your response. I assume this procedure will erase everything from the external HD?

BadAttitude

09-23-07, 10:50 PM

Problem solved if you read the post from the previous page which was as follows:I've been reading in this thread that the "sleep mode" could be a problem for the Moxie when an external hard drive has a "sleep mode". Since I added a Seagate Free Agent Pro 500 GB external hard drive last week to my Moxie, I've been missing occasional recordings, although the Moxie acknowledges that the external hard drive is active. I disconnected it from the Moxie and plugged it into my laptop. I then went into the hard drive utilities and found a "sleep mode" index where I could choose the delay period before the hard drive goes to sleep, and chose the "NEVER" tab. I plugged it back into the Moxie and have not missed another recording! It was odd, because I always got the confirmation that the show would be recorded, but it was only doing one channel at a time, never two. Go figure!

Carl:)

MoxiGuy

09-24-07, 11:59 AM

Thanks for your response. I assume this procedure will erase everything from the external HD? If you initialize the drive on a PC, you will lose the content that was previously on the drive. I don't know if it's possible to set it to "never sleep" without first initializing it.

Robert Folsom

09-24-07, 12:46 PM

CharterJames

09-24-07, 01:16 PM

PWSHER

09-24-07, 01:23 PM

CharterJames

09-24-07, 01:31 PM

I haven't tried it but what about a thumb drive? Would it format it? No probaqbly not. Wouldn't hold much programming:p but might tell you something about the port.

Hmmm... they do make 8 gig and bigger thumbdrives... but would the box recognize them? I know they often won't detect HDs that don't have the rpms etc... Course they wouldn't be as useful given you can't share media between boxes and can't control where the program is recorded...

But if someone in Digeo land were to pass along the idea... that would be a killer application there - being able to port snippits of programming - even if you could only share it with other moxi boxes... While the price is still up there for the larger sizes ... I could see people who would save their favorite sitcom... or say the local community access channels showing of a graduation etc.... to a flash drive or memory card

mylan

09-24-07, 01:35 PM

Robert Folsom

09-24-07, 01:38 PM

That sounds VERY odd - almost like you somehow reverted to an older base software, which shouldn't happen. Send me a private message (or email to firstname.lastname@chartercom.com) the DOCSIS id on the back of your box and I should be able to get into Digeo Tools and check it out - reload it etc. Once the icon's there you may have to reboot with the HD unplugged and then plug it in while you're up and running again. The only software update I can think of we've been pushing out has been the 4.1 audio update.

With luck I should be able to get you running again :)

James,

Thanks so much, I follow this forum and find it exceptional that you do so much to help. If there was an AVS Hall of Fame, you'd be inducted on the first ballot. Soon as I'm back home (6pm or so) I'll send the DOCSIS id to your Charter email.

kodaker

09-24-07, 01:57 PM

A little over a month ago I posted that my Moxi clock was slow. I had reset and powered off and on the Moxi and still it came back 25 seconds slow. I knew how slow because I compared to two atomic clocks that I have. The slowness caused a recording to start late. Well Charter James said the problem was with the DAC in the headend. I didn't call Charter because my previous experiences with them had all been bad. The clock slowly got worse until last week I checked and it was 44 seconds slow. I finally called 'support' and explained the problem and the lady would have it no other way but to have a 'technician' come out, even though I told her the problem wasn't on my Moxi and repeatedly told her it would be a wasted trip for someone to come here. I finally agreed. A contract person came out the next day, late but that's another story.

When he came in I explained the problem and of course he had to see for himself by going to a station that had an on screen clock and comparing. He said he didn't know much about Moxi and was mostly interested in my external disk drive. He finally called his supervisor who talked to me and said he would tell someone at the local office but he couldn't say it would be fixed.??

I never heard from them but a couple of days later I reset the Moxi again and the clock was better, now it's only 8 seconds slow.

These people have the audacity to call and ask me to stop my quality Bellsouth telephone service and get their telephone service. What a joke!!

....Fred

CharterJames

09-24-07, 02:07 PM

CharterJames

09-24-07, 02:10 PM

CharterJames, I have a question regarding On Demand. We missed the season premiere of Survivor and I could not find it in the on demand menu. Does CBS have an On Demand, BTW, I have one of the older Motorola Moxis, not sure of the model # but it is about three years old.

BMC9012 should be your model (only a very few Charter markets have the 9022 which has the larger HD and the build in DVD player) As I understand it right now none of the broadcasters are doing OnDemand, however I believe either CBS or NBC is looking into doing this in the near future (I seem to think it was NBC in plans to test for the next Olympics...)

mylan

09-24-07, 02:29 PM

Thanks for the info, good to know but I guess I should have remembered it being on. No, mine does not have the built in DVD player and the last time I checked HDMI wasn't even enabled.

CharterJames

09-24-07, 02:58 PM

Thanks for the info, good to know but I guess I should have remembered it being on. No, mine does not have the built in DVD player and the last time I checked HDMI wasn't even enabled.

DVI should be enabled (HDMI is not availble on either model) - though if the TV does not support digital encryption it may not get a picture - you sometimes may have to reboot once or twice to get the DVI to give a picture if you do support encryption.

CharterJames

09-24-07, 03:02 PM

James,
Any idea if Charter will carry the CW in HD? My kids are ready for some HD SMALLVILLE.......

thanks,
Kevin in Anderson, SC

I'm hoping by this time next year we'll have all the major networks and quite a few of the core digitals ... (I'm hoping if History is avail in HD if Sci-FI and BBC America will be next.... till then I'll just have to settle for watching my Dr Who on DVD upconverted to 1080i)

BadAttitude

09-24-07, 05:42 PM

If you initialize the drive on a PC, you will lose the content that was previously on the drive. I don't know if it's possible to set it to "never sleep" without first initializing it.

Actually, I plugged the hard drive into my laptop AFTER it was initialized by the MOXI, and I was able to access the hard drive on-board utilities that allowed me to select the sleep mode "NEVER".

I then plugged the hard drive back into the MOXI, and all was well!

This hard drive utility may only be available on the FreeAgent Pro model, but it's worth a try! The FreeAgent Pro is working flawlessly now!

Carl:D:D:D

MoxiGuy

09-24-07, 08:07 PM

Actually, I plugged the hard drive into my laptop AFTER it was initialized by the MOXI, and I was able to access the hard drive on-board utilities that allowed me to select the sleep mode "NEVER". Carl, That's very good to know. Thanks for posting.

SilkyJohnson

09-25-07, 10:10 AM

For several weeks I've had a 500 gig WD external drive working flawlessly with my Moxi, it has around 40 HD movies stored. This weekend Charter did something remotely because of an unrelated issue (channel programming) and now the USB port appears completely disabled, with no indication in the program guide that external storage is even available.

I've unplugged & reattached the drive, restarted the Moxi box several times, triggered all updates via the diagnostic menu, no success. A technician came this morning & went through the same steps to no avail -- he said the office had made one small fix to my account which may cause the box to recognize the USB port after tonight's update, but short of that he'll have to swap out Moxi boxes, and I'll lose all my stored movies.

I bought the WD drive new & have used it only w/the Moxi and the Moxi box itself seems to work fine otherwise. I'll be very grateful if any contributors here have ideas/suggestions for a solution that turns on the USB port for my current Moxi box. Thanks,

Robert Folsom

I had the exact same thing happen. My working external hard drive all of a sudden was not being recognized anymore. I tried another external HD that had also worked previously and it didn't work. I called Charter and after about a half hour of continuously explaining to them what was wrong, they kept telling me that it must be my HD and that they didn't have any info or training on external HD's. I finally convinced them to send a tech out and they said they would be if it turned out that the problem was with the HD and not the Moxi, that they would charge me for a service call, and kept trying to push a line backer service on me as well as Charter phone (neither of which I want). The guy came out and said he had no training on external HD's and said this was the first one he had seen. He called into wherever they call at Charter and the person on the other end said that there was a problem with my account in "the system" and it "wasn't balanced". They fixed the problem from their end, had the tech reboot the Moxi and it worked. I then proceeded to tell the tech how the HD's work.

On another topic, I have a question for MoxiGuy. I'm not sure what version of the software I am running (I'm not at home right now), but there was a recent upgrade (Charter of Kalamazoo, MI) which resulted in faster info and allows the use of external HD's. One thing I noticed is when I set a show to record or a series to record, a message pops up that says something to the effect of "Press OK to set recording options". If I hit OK, nothing happens and I need to go into "Scheduled to Record" and change the options. Is this a Moxi problem or one that lies with Charter?

CharterJames

09-25-07, 10:33 AM

I had the exact same thing happen. My working external hard drive all of a sudden was not being recognized anymore. I tried another external HD that had also worked previously and it didn't work. I called Charter and after about a half hour of continuously explaining to them what was wrong, they kept telling me that it must be my HD and that they didn't have any info or training on external HD's. I finally convinced them to send a tech out and they said they would be if it turned out that the problem was with the HD and not the Moxi, that they would charge me for a service call, and kept trying to push a line backer service on me as well as Charter phone (neither of which I want). The guy came out and said he had no training on external HD's and said this was the first one he had seen. He called into wherever they call at Charter and the person on the other end said that there was a problem with my account in "the system" and it "wasn't balanced". They fixed the problem from their end, had the tech reboot the Moxi and it worked. I then proceeded to tell the tech how the HD's work.

More than likely something got unprovisioned etc - unfortunately the modem provisioning system seems pretty buggy (not as buggy at it was when I worked modem tech support, but still, less than I would like to expect from such a system being an ex-programmer myself)

At any rate usually when I find instances like yours they've either never properly provisioned the box after a box swap out or someone did something to hose the account settings - usually reloading the software fixes most of these - I'm not sure if doing it from our end does better than doing it from the diagnostics - but if you see the problem again - try to do a software download in internal diagnostics and let it reboot afterwords (usually about 30 minutes after you set off the download)

make sure the box comes up w/o the hard drive connected and give it a reconnect.

BTW
As I understand it, the audio patching has been delayed in other systems as there's a new version of the Digeo Moxi software coming out that we (Charter) are to deploy in the near future - I know this new version will contain the audio fixes, but the rest is all shrouded in secrecy. I'll post an update as I find out launch dates and updates for the new software build.

elgibby

09-25-07, 01:25 PM

On another topic, I have a question for MoxiGuy. I'm not sure what version of the software I am running (I'm not at home right now), but there was a recent upgrade (Charter of Kalamazoo, MI) which resulted in faster info and allows the use of external HD's. One thing I noticed is when I set a show to record or a series to record, a message pops up that says something to the effect of "Press OK to set recording options". If I hit OK, nothing happens and I need to go into "Scheduled to Record" and change the options. Is this a Moxi problem or one that lies with Charter?

If you hit the OK button before the "press OK" message goes away, nothing will happen. Wait a couple of secs for the message to clear and the circle icon to appear next to the program, and it should work then.
barry

CharterJames

09-25-07, 03:55 PM

I never heard from them but a couple of days later I reset the Moxi again and the clock was better, now it's only 8 seconds slow.

Give it a reset and let's see where it sits - Do you have any other boxes in you home (non-moxi)? If so, when it boots comare the time on them

The moxi keeps it's own time, however upon reboot it synchronizes with the Digital Controller (DAC) I've advised your local system of the problem and their DAC should be getting accurate time from a time server. If you're getting a different time from other boxes on reboot or if you're lossing too much time (moxi boxes reboot weekly for maintenance) then there might be an issue with the box and we may need to swap it out. Hopefully it was a minor issue with the DAC's accuracy and it's been corrected.

Either way, let me know what happens - if this doesn't fix it, PM me (or email me at firstname.lastname@chartercom.com) with your contact information (including the name and phone number your account is under) and I'll have someone from your local office get in touch with you about a box exchange.

PWSHER

09-26-07, 08:09 AM

BTW
As I understand it, the audio patching has been delayed in other systems as there's a new version of the Digeo Moxi software coming out that we (Charter) are to deploy in the near future - I know this new version will contain the audio fixes, but the rest is all shrouded in secrecy. I'll post an update as I find out launch dates and updates for the new software build.

Please, please, please let it have the "slingbox" fix!!!!!:D
But I won't get my hopes up. :o

CJ, will it go out to all Charter systems on the same day? Will it go out before I leave the country on Monday? HA HA

mandonick

09-26-07, 08:15 AM

Mandonick:
I had just attached my Lacie 500gb, when I read your experience. Since I too have power drop-outs, I researched UPS's and concluded the APC BExxR series are highly rated, and inexpensive. I also used an amp meter to measure the number of amps required to run the Moxi, and the Lacie; it was 0.6 and 0.1, respectively, which is less than the 2.5 and 1.0 stated on each unit. I decided to believe my amp meter, and purchased the smaller of the series, an APC BE550R at Circuit City, on sale for $50...although with those amp readings, the APC BE350R should also work. But the 550 does work great... when I unplugged the UPS, and replugged it, everything was still working normally.

I also noticed that simply hitting the power button on the Lacie when it is off does not alert the Moxi that the hard drive has been connected...I had to also unplug and replug the USB cord where it is attached to the hard drive.

Thanks for the info. As for getting the Lacie to communicate after power outage, I tried also unplugging the usb connection and that didn't work either. The fastest way to get them communicating I have discovered is to reset Moxi and immediately turn on Lacie at same time. Sometimes it will work on the first reboot. I will check into the Apc UPS at Circuit City.

SilkyJohnson

09-26-07, 08:30 AM

If you hit the OK button before the "press OK" message goes away, nothing will happen. Wait a couple of secs for the message to clear and the circle icon to appear next to the program, and it should work then.
barry

Yeah, I guess it works that way, if what you are saying is that I have to wait for the message to clear and then find the program again in the guide and click OK. That is still more of a pain than it needs to be. It would be nice to be able to set the recording options at the same time you set the program to record, or you could press OK when the message is on the screen and it will take you to the recording options.

Thanks for the info. As for getting the Lacie to communicate after power outage, I tried also unplugging the usb connection and that didn't work either. The fastest way to get them communicating I have discovered is to reset Moxi and immediately turn on Lacie at same time. Sometimes it will work on the first reboot. I will check into the Apc UPS at Circuit City.

I had a similar problem after a few power outages. I don't have a Lacie drive, but it might work for you. Once the Moxi was booted, I unplugged USB, then powered on HD, waited about 10 seconds, plugged USB back in and it was detected and worked properly. If I don't unplug it and just power it up, it doesn't get recognized. Also, after the previous post problem with USB just disappearing out of the system and the tech came out, I could not get the drive to recognize at all using any sequence, although a different HD did recognize. I decided to plug the non-working drive into my computer to see if USB would at least recognize it. It did and so I was pretty sure that the drive was OK. I tried it one more time in the Moxi and it worked just find and has worked ever since. It was like the computer needed to "wake it up" or something.

jevid

09-26-07, 10:35 AM

tlogank

09-26-07, 12:20 PM

Does SE TN have the update that enables the external hard drive on Moxi? Just curious because I am going to have them install it on Monday, but if that is not working, I will not let them in the door, because 80GB won't cut it. Also, anyone know if they redid the menu in flash ever to make it faster? Sorry, I haven't had Moxi for about 2 years, so I am a little behind.

mhetterm

09-26-07, 12:26 PM

BTW
As I understand it, the audio patching has been delayed in other systems as there's a new version of the Digeo Moxi software coming out that we (Charter) are to deploy in the near future - I know this new version will contain the audio fixes, but the rest is all shrouded in secrecy. I'll post an update as I find out launch dates and updates for the new software build.

That's good news. I have it on high authority from Sling that the fix is in Digeo's court right now ... hopefully this update contains it ...

dharge

09-26-07, 01:23 PM

djk1940

09-26-07, 03:14 PM

The fix is in for Moxi and Slingbox (at least for PRO). Download and install version 1.5. It'll also update your firmware. Where it says television source, Select Cable Box (not DVR). Select Moxi and select Code 1. Voilà. It should work with your Moxi box.
No Voilà here. :( I did exactly as instructed, now have version 1.5, but see no, or little, change. I also noticed here (http://us.slingmedia.com/object/KB-005563.html) (same url as the upgrade is downloaded) that the Moxi virtual remote is not mentioned as being part of this update. I might have gotten a slight improvement by changing the IR speed to "Fast", but the Moxi virtual remote is still nowhere nearly as responsive as the other two components I have attached to my Slingbox Pro. Has this upgrade worked for anyone else?

mhetterm

09-26-07, 05:07 PM

No Voilà here. :( I did exactly as instructed, now have version 1.5, but see no, or little, change. I also noticed here (http://us.slingmedia.com/object/KB-005563.html) (same url as the upgrade is downloaded) that the Moxi virtual remote is not mentioned as being part of this update. I might have gotten a slight improvement by changing the IR speed to "Fast", but the Moxi virtual remote is still nowhere nearly as responsive as the other two components I have attached to my Slingbox Pro. Has this upgrade worked for anyone else?

Didn't work for me either. Running 4.1 on a Charter-supplied Moxi.

JPEG

09-26-07, 05:14 PM

Same experience here, also in SLO County.

I'm not really interested in VOD, but the cursor sticking when scrolling sideways is a real pain.

-JPEG

In San Luis Obispo County, CA, I noticed that Charter is pushing out VOD. There is a menu option on the Moxi that is blank, and if you scroll sideways to it, the cursor gets stuck there and you have to go back the other direction. Also, if you search for programs by title, you'll find lots of stuff that is on-demand content. Some is free, some is not. I watched a free show the other night and it worked just fine. You could only FF at 1x though. So, it seems like they are in the middle of pushing it out, but haven't finished yet.

BadAttitude

09-26-07, 10:14 PM

CharterJames

09-27-07, 08:12 AM

In San Luis Obispo County, CA, I noticed that Charter is pushing out VOD. There is a menu option on the Moxi that is blank, and if you scroll sideways to it, the cursor gets stuck there and you have to go back the other direction. Also, if you search for programs by title, you'll find lots of stuff that is on-demand content. Some is free, some is not. I watched a free show the other night and it worked just fine. You could only FF at 1x though. So, it seems like they are in the middle of pushing it out, but haven't finished yet.

VOD doesn't support the full range of speeds that DVR content shows, it's also not as responsive (since you're sending commands all the way to the headend and conducting an interactive session with our system rather than just the Digeo DVR box) it should have 2 speeds, it just takes a little longer (pause about 3 seconds or so) between reaching them.

If you're not getting a full VOD menu, go into your internals - option 8, option 83 and trigger a VOD metadata download - that should update your content within 5 minutes. - that missing menu data might be what's causing your lockup.

One thing I'll give Moxi over any other interface is that it fully intergrates VOD - you'll see vod options when you search by title or when doing the categories (Movies etc)

You'll probably have alot of free content for the following

Free Movies \ Flix
Music selections from MTV, VH1, "InConcert" and more
MagRack (the "Magazines" are categories dedicated to Food, Home Improvement, Excercise, Hobbies and Interests etc)
Sportskool (like MagRack but dedicated to health and Fitness)
Content from Discovery, Food network, HGTV, Nick and more!

You should also have the following availible if you subscribe to the service
HBO On Demand
Showtime On Demand (There will be a free preview starting Friday through the weekend)
Cinemax On Demand
Starz! On Demand

We also have a pay per title library that includes most pay-per-view plus a rotating library of titles ($2.99 to $3.99 ea) plus some major events and adult features (all titles but Adult have a 24 hour rental window - Adult has a 6 hour window)

We also have premium subscription content (Charged by the month)

Karaoke OnDemand
WWE OnDemand
Here! OnDemand
Too Much for TV
Howard Stern TV

******************************************************
While the interface can vary by system I know we try to keep it as similar as possible throughout the company and most Motorola based systems (which the BMC 9012 / 9022 is a Motorola based box) tend to function pretty similarly.

mandonick

09-28-07, 02:42 PM

CharterJames

09-28-07, 03:25 PM

For your info Circuit City has a sale on the APC BE550R UPS that you can put both your Moxi and external drive on for $40.00. I did the internet order for local store 24minute pickup. When I got to the store (30 min. later) it wasn't ready and also they didn't have it in stock. Well they gave me the next model up (BE650R) worth $80.00 for the same price. Also I got a $24.00 gift card because it wasn't ready. Pretty good deal.

Online Store Pickups are the way to go for both Circut City and Best Buy - I know Circut City has allot of incentives like you received - where if they don't have it when you show up, they make it up to you.

Best Buy has an entirely different (and Secret) incentive for using it - The prices on the web tend to be CHEAPER... however if you go in the store, they'll look it up on their in-store computers and *amazingly* the price will be the same as the in-store price. I've had this happen three times (I work just down the street from a Best Buy so I'd window-shop online and then go over to the store) - got into a nasty arguement with a (kid) employee in the DVD section because the DVD player I was going to buy was $30 cheaper online and *of course* his console told him otherwise and *it must* have gone up since I looked it up online (less than 10 minutes prior) So finally I told him I'd get it online for cheaper.

When back to my office, ordered it online, waited for verification email and picked it up for $30 less... walked back to the guy - showed him the receipt and ranted about his lack customer service skills etc.

Also on the subject of Cheap UPS - check www.ecost.com - the frequently have closeouts, refurbs etc... Just don't expect alot of details or tech support... it's good for buying little stuff on the cheap ;)

petefoss

09-28-07, 03:27 PM

BadAttitude

09-28-07, 04:37 PM

When you did that, did you lose programs that were already on the xternal drive?

No, everything was still there! :D:D:D

Carl

Robert Folsom

09-28-07, 05:39 PM

A few days ago I said my Moxi's USB port stopped working and would no longer recognize the attached external HD. After two visits from technicians, several phone calls to support, and a generous effort to help from Charter James, I gave in and agreed to swap boxes. Problem solved, the replacement Moxi immediately picked up the external drive and made some other problems vanish (like no VOD). Appears it was the hardware all along. Lost all my recorded movies, but oh well, there's more where those came from.

Thanks again to James for his help.

splinke

09-28-07, 08:15 PM

I hadn't really checked this forum for about the last month, but I have been scanning through the posts. I just wanted to remind/inform people that I have a FAQ/guide available at the link in my signature. It hasn't been updated in quite awhile, but it still applies to many of the issues that have been raised recently, including FireWire export, archiving recorded programs, how the various audio/video settings work and optimizing them for your TV, etc.

express10

09-30-07, 12:08 PM

jcaparula

09-30-07, 03:02 PM

bailorg

10-01-07, 03:52 AM

I have a Charter DVR (DVD player) with a DVI connection. If I use a DVI to HDMI cable I can control volume and channel, but not off and on. I also get a green tint to programming. If I hook up composite everthing works fine. Any ideas.
Thanks

Go with component cables (red, blue, green), especially if you watch any significant amount of programming on SD channels.

On the Moxi box anyway, component delivers a better SD picture and an HD picture quality that many, if not most, find indistinguishable from the HD picture from the DVI output. Also the component should provide faster channel changes (assuming you have more than one resolution checked in the HDTV Setup card)

SonicAD

10-01-07, 10:10 AM

I've been reading in this thread that the "sleep mode" could be a problem for the Moxie when an external hard drive has a "sleep mode". Since I added a Seagate Free Agent Pro 500 GB external hard drive last week to my Moxie, I've been missing occasional recordings, although the Moxie acknowledges that the external hard drive is active. I disconnected it from the Moxie and plugged it into my laptop. I then went into the hard drive utilities and found a "sleep mode" index where I could choose the delay period before the hard drive goes to sleep, and chose the "NEVER" tab. I plugged it back into the Moxie and have not missed another recording! It was odd, because I always got the confirmation that the show would be recorded, but it was only doing one channel at a time, never two. Go figure!

Carl:)

Thank you, thank you, thank you for mentioning this, because I just bought one of these, and had this problem right away. I didn't get the pro version myself, but I was able to *cough* find the drive tools, and fix it. You've saved me!

Digital Man

10-01-07, 11:17 PM

Over the last few months we have developed an intermittent problem with our Moxi. The problem is that occasionally shows are recorded without any sound. So far it seems to only happen on channel 10 (CBS). It was pretty rare, but yesterday I taped the whole Broncos vs. Colts game and came home to find they whole recording had no sound. My wife said it happed with some other show today too. I tried to watch a few minutes of the game by reading closed captioning, but a football game just isn't the same without sound. It was just an SD recording, and my sound setting on the Moxi is set to "Stereo". I couldn't find any other setting that sounded like it my be related to this.

I don't know if it's my Moxi, my signal strength, my Comcast feed, or something else. Any ideas?

Thanks,
Guy

djk1940

10-02-07, 07:51 AM

There is - in in testing right now (to fix the sound issue) - if you're in Western NC (Hickory - Ashville and surrounding areas) or SC then it should be on the new release

I've heard no deployment issues so far, so anyone who's on the new version please tell me if it helps.

If all goes well, it should go MSO wide within a week or two

What Moxi software version fixes the sound issue? I have 4.198, and have low volume on my Moxi analog outputs, but mostly only when tuned to Dolby HD stations... SD digital and analog stations are OK, as well as the Moxi digital sound output. According to the Moxi forum, one person identified 4.196 as having the sound fix. Is my experience with the HD stations as good as the analog sound will ever be?

JPEG

10-02-07, 01:33 PM

If you're not getting a full VOD menu, go into your internals - option 8, option 83 and trigger a VOD metadata download - that should update your content within 5 minutes. - that missing menu data might be what's causing your lockup.

I've tried this 3 times and it has not fixed the "stuck" (and unlabeled) VOD menu problem.

Still can't scroll horizontally past this "mystery" menu.

-JPEG, Charter SLO Moxi User

drwtsn32

10-02-07, 05:23 PM

drwtsn32

10-02-07, 05:25 PM

Anyone experience this problem:

Sometimes when switching from an HD channel to an SD channel, the screen appears 'blocky'. Hard to describe exactly how it looks, but if you've seen it I think you'll know what I mean. Switching back to HD and then SD again usually fixes it (until it happens again).

This problem appeared for me some time during the 3.x software series. It was not resolved with the 4.1 upgrade.

I have two MOXIs and it happens on both.

DadCooks

10-02-07, 07:00 PM

I've tried this 3 times and it has not fixed the "stuck" (and unlabeled) VOD menu problem.

Still can't scroll horizontally past this "mystery" menu.

-JPEG, Charter SLO Moxi User

This is really a problem at the headend.

When we first got the 4.1 update we had the same VOD problem. It lasted for 8-weeks until some genius :rolleyes: at the headend realized (vast decrease in revenue from VOD movies) that they had not made changes to the system so that the VOD registration communicated properly with the 4.1 update.

JPEG, try paying a personal visit to your local Charter Office (I have my best luck on Tuesday's in the morning when they open). It took 4 weekly visits and suggestions to look at the VOD usage before they finally did and acted to fix the problem.

express10

10-02-07, 07:28 PM

Where do you find the software version on the Moxy?
Thanks

kininn

10-03-07, 12:06 PM

Where do you find the software version on the Moxy?
Thanks

clik on Menu and OK at the same time.

It will bring up a list. Use the scroll arrows (up/down) till you reach the appropriate selection then clik on OK again.

BTW This question has been asked many times.

PWSHER

10-03-07, 01:04 PM

If you have 4.1 you can see it under "about moxi" on the scroll bar. I am saying this from memory so I could be wrong about where it is exactly. If you can't find it, you have 3.2 and have my condolences. And just for clarification the instructions above are describing how to do it on the box itself and not on the remote. right?

PLus there are very few new questions here and I would recommend everyone check splinke's FAQ before you post.

SPL Moxi FAQ: comprehensive guide to Moxi DVRs:
http://splmoxifaq.googlepages.com/FAQ.htm

Edit: I quess I should practice what I preach!!

MoxiGuy

10-04-07, 12:28 PM

PLus there are very few new questions here and I would recommend everyone check splinke's FAQ before you post.If you're on 4.1, I'd recommend checking the official Moxi User Guide. Splinke's FAQ, while very thorough, was last updated more than a year ago and doesn't cover 4.1, except by rumor. (Splinke is in Time Warner Cable territory, and does not yet have access to 4.1 software.)

Here's where you can get the official user guides in pdf format at the Moxi site. http://www.moxi.com/my.htm
(There are guides for both 3.2 and 4.1 available.)

To answer express10's question: in 4.1, to find the version number, go to the Storage & Stats card under About Moxi in the main Moxi menu.

From the User Guide:

The Storage & Stats card in the About Moxi category lists information that may be helpful during a service call.

Software version — the current version of the Moxi software running on the media center
Box ID — serial number or hardware device ID (HDID)
IP address — a numerical address that identifies a specific location or computer on the Internet
MAC address — Media Access Control address is a unique number assigned to a media center
The date of the most recent updates for account settings, entitlements, and EPG data

greinstein

10-04-07, 01:17 PM

Moxiguy posted in part:
(Splinke is in Time Warner Cable territory, and does not yet have access to 4.1 software.)

Does this mean it is coming in the future?

Gary Einstein

jokerswild

10-04-07, 02:21 PM

Does this mean it is coming in the future?
Gary Einstein

Ooooh! I see what you did there... :)

dagware

10-04-07, 03:56 PM

Moxiguy posted in part:
(Splinke is in Time Warner Cable territory, and does not yet have access to 4.1 software.)

Does this mean it is coming in the future?

Gary Einstein

I read that and wondered the exact same thing.

Moxiguy? Any crumbs you can throw our way???

-Dan

wunder

10-05-07, 04:12 PM

Has anyone else noticed that this forum has been much less active recently? I suspect it's because 4.1 (for the most part) just works. A big thank you to the developers and staff :)

markt170

10-05-07, 05:40 PM

Or, like me, many became tired of waiting for 4.1 and traded them in for DCH 3416.

jasonvr

10-05-07, 11:17 PM

Or those like me who have dropped cable and no longer have their Moxi (although I still keep an eye on the forum)

Derrick2020

10-06-07, 09:58 AM

Has anyone else noticed that this forum has been much less active recently? I suspect it's because 4.1 (for the most part) just works. A big thank you to the developers and staff :)

I think its a combonation of 4.1 working very well, the people that haven't gotten 4.1 has given up on the thought of ever getting 4.1, and the fact that moxi won't give anymore deffinate details about the retail moxi until they give thier "official" announcement at some unkown time in the future.

MoxiGuy

10-06-07, 05:07 PM

Moxiguy posted in part:
(Splinke is in Time Warner Cable territory, and does not yet have access to 4.1 software.)

Does this mean it is coming in the future?

Gary EinsteinI can't go further than I have in the past: I know that TWC has been testing 4.1. I remain hopeful that they will deploy it.

MoxiGuy

10-06-07, 05:08 PM

Has anyone else noticed that this forum has been much less active recently? I suspect it's because 4.1 (for the most part) just works. A big thank you to the developers and staff :) Thanks for the post. I'll pass it on to the developers.

greinstein

10-06-07, 06:19 PM

I can't go further than I have in the past: I know that TWC has been testing 4.1. I remain hopeful that they will deploy it.
Thanks--there may still be hope

PWSHER

10-06-07, 07:41 PM

Of all the improvements speculated about 4.1 the one I miss the most that wasn't included is nested folders. With the increased storage capacity we now have many of the same show that really clutters up the menu. If only there was just one "Leave it to Beaver" HA HA. If this is all I have to complain about things are good.

Adelmoxi

10-06-07, 07:54 PM

Any new Moxi (retail) news?

Derrick2020

10-06-07, 09:07 PM

Any new Moxi (retail) news?

Nothing new to report.....the forums at www.moxi.com will be your best place to look for the latest news.

BadAttitude

10-07-07, 09:58 AM

Originally Posted by BadAttitude
I've been reading in this thread that the "sleep mode" could be a problem for the Moxie when an external hard drive has a "sleep mode". Since I added a Seagate Free Agent Pro 500 GB external hard drive last week to my Moxie, I've been missing occasional recordings, although the Moxie acknowledges that the external hard drive is active. I disconnected it from the Moxie and plugged it into my laptop. I then went into the hard drive utilities and found a "sleep mode" index where I could choose the delay period before the hard drive goes to sleep, and chose the "NEVER" tab. I plugged it back into the Moxie and have not missed another recording! It was odd, because I always got the confirmation that the show would be recorded, but it was only doing one channel at a time, never two. Go figure!

Carl

Thank you, thank you, thank you for mentioning this, because I just bought one of these, and had this problem right away. I didn't get the pro version myself, but I was able to *cough* find the drive tools, and fix it. You've saved me!

SonicAD,

Glad to have helped! After all the help I've gotten from others in this forum, I'm glad to be able to contribute!

Carl:cool:

kodaker

10-07-07, 06:36 PM

tcfila

10-08-07, 02:18 PM

MoxiGuy

10-08-07, 03:06 PM

I can't go further than I have in the past: I know that TWC has been testing 4.1. I remain hopeful that they will deploy it. I can go a little further this morning.

I've just heard that a rollout has begun in So-Cal. It should be complete by the end of this week.

A few of the improvements you'll see over 3.2:

Much faster response on menu commands
The "Find by Title" widget pops right up without delay
The guide can now advance by 30-minute or 24-hour jumps. (use next and back on your remote for 30-minute jumps; skip & replay for 24-hour jumps)
The tool for setting recording options is streamlined. (Note... in this version, you have to set the recording first. then, after the confirmation note clears, press OK to set your options)
"Storage & Stats" shows you the percentage of your hard drive capacity that is currently used by recorded programs. It also provides info on your current version, latest updates, and other info.
Channel List settings are much more responsive, and now use all the shortcuts you'll find on the main menu (direct number entry to jump to a channel, page up & down with the ch up & down keys).
Parental controls are accessible from every program listing, for locking or unlocking. (Look for the "lock" or "unlock" command).
There are more lines of program info visible at the top level of the menu including parental control ratings, star ratings (for movies)
"see all times" is available everywhere. This is a very useful feature for planning recordings.
Recorded programs also appear (color-coded gold) in the the category filters
Major league sports events are now listed with teams in the main listing. (e.g. "Indians at Yankees" rather than "MLB Baseball"
There's a new "timeslot" option in the recording options to help constrain programs that are repeated multiple times a day without any specific program listings. (e.g. The Daily Show)

There are also numerous behind-the-scenes improvements to performance, reliability, DVR scheduling logic, etc.

Time Warner Cable has decided not to support external drive expansion. I know this will disappoint many of you. But the improvements I listed (and many, many more) will immediately and dramatically improve your experience with Moxi. I'm very happy that the TWC SoCal Moxi community will now get to enjoy them.

jasonvr

10-08-07, 03:12 PM

I can go a little further this morning.

I've just heard that a rollout has begun in So-Cal. It should be complete by the end of this week.

Of course this occurs a mere week after I returned my Moxi after dumping TWC in favor of AT&T's U-Verse service. However, without the external drive feature, TWC has managed (once again) to cripple a good product.

pj1016

10-08-07, 03:18 PM

Time Warner Cable has decided not to support external drive expansion.

What in the world is their logic for this?

What maroons.

pj

Danniboy

10-08-07, 10:54 PM

Time Warner 4.1!!!! Time Warner 4.1!!!!

I never thought this day would come, but all I can say is thank you!!!

Now I will go play with it.... and tell you more later.

CharterJames

10-09-07, 08:07 AM

I hate to keep harping about the same problem, but here I go anyway. I am the one who has the problem with the Moxi clock getting slower and slower, which causes recorded programs to miss some of the start. Charter James got involved and I had a charter contractor out and between them the clock went from 44 seconds slow to 8 seconds one day, so apparently someone did something. The thing is, it didn't last. It has slowly gotten off more. Mine is now 17 seconds slow and I have discovered a friend who has charter and has the same problem. Most likely a lot of us have the problem but most haven't noticed. Funny thing is this friend lives in a different part of the city and their area has the Scientific Atlanta DVRs. They, like me have been having to manually set recordings to start 1 minute early to make sure we get the beginning of a program. I know I am shouting in the wind here and most likely no one here can do anything about it, but I sure would like to know how widespread this is. I can remember when the Moxi clock was exactly with my 'atomic' clocks, but no more.

....Fred

I've sent more than a few emails and apparently the headend people in your area are not getting the message through that they need to synchronize their equipment for your box to be accurate. - The marketing contacts seem to fall into the "it must be the box" rut that you're already in.

I would strongly recommend asking for a chief tech / tech ops manager at your local office and let them know that someone in another Charter system had a similar problem and they fixed it by making sure the Digital Controller was properly in sync with a time server - the fact that your friend on the SA side of the City has the same problem only confirms it - for both Controllers to have similar time problems, they are probably both pointing to the same (inaccurate) time server.

If the CSR can't get them to you (which would be likely since they are frequently out on field calls) have them get you a phone number or email address you can reach them at. - If they won't give you that information, ask to speak to their manager.

CharterJames

10-09-07, 08:11 AM

What in the world is their logic for this?

What maroons.

pj

Their logic -
"We want to keep all our DVR services as similar as possible, since the others don't have hard drive expansion, we don't want to enable it"

Betcha that's probably their logic... simply because I've known too many middle management types. Their hoping (and probably right) that 80% or more of their subscribers don't know the full capabilities of their hardware and don't want a mad panic of people wanting to hang on to the older Moxi boxes because they probably hope to stay on their newer DVR platforms.

RichGuy

10-09-07, 10:15 AM

Woke up this morning in orange county to find that Time Warner has finally updated to 4.1

Great to see we finally get the update, big disapointment to see we do not get the biggest benefit of an external hard drive ability.

motoman

10-09-07, 11:42 AM

Time Warner Cable has decided not to support external drive expansion. I know this will disappoint many of you. But the improvements I listed (and many, many more) will immediately and dramatically improve your experience with Moxi. I'm very happy that the TWC SoCal Moxi community will now get to enjoy them.

That is the main thing I was hoping to get. I'm so tired of having to delete something to record something else. There was a movie on the other night I could not record because I had too many other shows recorded.

Really sad move by TWC.

Jim

Derrick2020

10-09-07, 11:54 AM

Their logic -
"We want to keep all our DVR services as similar as possible, since the others don't have hard drive expansion, we don't want to enable it"

Betcha that's probably their logic... simply because I've known too many middle management types. Their hoping (and probably right) that 80% or more of their subscribers don't know the full capabilities of their hardware and don't want a mad panic of people wanting to hang on to the older Moxi boxes because they probably hope to stay on their newer DVR platforms.

I could definately believe that. If charter had a different DVR that had external HDD capabiblity and multiple room capability, I wouldn't be against it if they wanted me to switch DVR's

joejanecek

10-09-07, 02:25 PM

Greetings,

My Moxi update took place early Tuesday morning (former Aldelphia territory)

The box is online and receiving data, but no picture is coming through, and am receiving the blue "check your connections" screen.

As for the update, I noticed some new icons, star ratings on movies, and much snappier response than before, in addition to other little things, but not processing the cable signal is unfortunate. Recorded shows play fine. I've reset the box. Then unplugged waited a bit. Called TW CS - clueless and tried to upsell me. No dice. Hopefully it will work when I get home.

My Moxi has worked great for years, with the remote just showing some . I have been very pleased with it up until this morning.

dagware

10-09-07, 05:40 PM

Of course this occurs a mere week after I returned my Moxi after dumping TWC in favor of AT&T's U-Verse service.

What took you so long? We could have had it a lot sooner! g,d&r

dagware

10-09-07, 05:46 PM

Time Warner Cable has decided not to support external drive expansion. I know this will disappoint many of you.

Uh, yeah, it just might...

This is an awful lot like finding the oasis after years in the desert, only to discover it is a mirage. I know I'll appreciate the other features, but still...

Question: Would it help our cause at all to contact someone at TWC about this? Do you know someone we could contact? If you don't want them to know you supplied the name, PM one of use and we promise to make up a good story about where we got it! :rolleyes:

Also, and I know this has been asked before but it never hurts to ask again, is there any way for us to un-disable this feature? If we promise not to contact their CSR's if we have any issues? How about if I say pretty-please?

-Dan

Holothurian

10-09-07, 09:46 PM

Yesterday night I discovered I finally had 4.1. I charged down to CC to get an external hard drive before they closed at 9:00, got back and hooked it up to no avail. After 20 minutes on the phone with TW support (with a guy that had the TW 4.1 user manual and found the external hard drive section!) I gave up. Then I read here the part about TW SoCal not supporting the external hard drive. You have got to be kidding me! To echo dagware, is there someone at TW we can contact or is this extremely poor decision set in stone?

Xignals

10-10-07, 12:32 AM

jasonvr

10-10-07, 12:46 AM

What took you so long? We could have had it a lot sooner! g,d&r

I was wondering how long it would take for someone to come to that conclusion (I had already thought about it). Incidentally, when I went to the Yorba Linda TWC office to drop off my Moxi, they had a huge cart full of boxes (must have been 4-5 ft tall, all stacked up) and there were Moxis in that stack. Might be the place to go if you want a Moxi box in the Anaheim/Yorba Linda area.

Dunbar

10-10-07, 12:56 AM

MadCityBrad

10-10-07, 11:49 AM

Finally, the FF and channel scrolling matches my old Directivos responsiveness. I've only waited 3 years for it :) Now if they would only let me flip between both tuners like the Directivo I'd be in heaven :D

Just hit the "JUMP" button! That switches you from one tuner to the other instantly.
It actually switches you between the last two channels that you viewed.

bailorg

10-10-07, 11:56 AM

Just hit the "JUMP" button! That switches you from one tuner to the other instantly.
It actually switches you between the last two channels that you viewed.

Note that this does not work if you have a Moxi Mate, since pressing Jump takes you to the previous channel on the current tuner, while the other tuner stays on the same channel on the other tuner.

dagware

10-10-07, 02:02 PM

MoxiGuy

10-10-07, 02:25 PM

... they had a huge cart full of boxes (must have been 4-5 ft tall, all stacked up) and there were Moxis in that stack. Might be the place to go if you want a Moxi box in the Anaheim/Yorba Linda area. I've heard that TWC SoCal has a fairly good supply of Moxi boxes. I don't know how evenly they are distributed in the system.

MadCityBrad

10-10-07, 05:12 PM

I've heard that TWC SoCal has a fairly good supply of Moxi boxes. I don't know how evenly they are distributed in the system.

MoxiGuy,

Have new Moxi boxes gone into production for the cable companies yet?
( I guess I am really asking, "Has Charter ordered new Moxi's yet? And are they in production?)

Thanks

MoxiGuy

10-10-07, 06:28 PM

Have new Moxi boxes gone into production for the cable companies yet? The next gen Moxi cable boxes are not yet available.

glfngmble

10-10-07, 06:53 PM

Time Warner Cable has decided not to support external drive expansion.

Is there a *cough* way *cough* to turn it on *cough cough*?

kelliot

10-10-07, 10:56 PM

The lack of HD expansion on the Moxi may be the straw that sends me away from TWC. 8 hours of HD frankly just sucks. Luckily there are alternatives in my area. I now can choose between TWC, Verizon, Dish or DirecTV.

TWC needs to quit being so stupid. The only possible reason for not permitting it is to steer folks to their own silly box. They may end up steering high value customers to their competition.

Dunbar

10-11-07, 01:34 AM

Just hit the "JUMP" button! That switches you from one tuner to the other instantly.
It actually switches you between the last two channels that you viewed.

I'm aware jump, but on the Directivo you could pause each tuner separately (and it stuck as you flipped between tuners). It was nice being able to watch two shows and flip between each (and then FF between commercials). I don't know if, after explaining the FF feature of your DVR, someone has asked you if you can FF through commercials while watching live tv. The Directivo was the closest experience I've ever had to FF'ing live TV:)

CharterJames

10-11-07, 07:55 AM

Charter user in Auburn, Alabama. I have lost TNT HD and Starz HD, channels 770 and 771 respectively. A call to customer service has a tech coming out tomorrow to check my box. I know where this is going and no way in heck are they taking my Moxi!

Is there some quirk in the system that has blocked these channels or is my box on the blink? Already tried a shutdown, checked signal strength on reboot and it's good. All other HD channels come in just fine.

CharterJames any thoughts?

The Moxi boxes tend to show signal issues on HDs before anything else - and that's what you're lookign at since Starz is on a seperate package from the HD nets and TNT HD - possibly someone down the road did something that spiked (or dropped) your signal - The field tech should be able to resolve it :)

CharterJames

10-11-07, 08:04 AM

I could definitely believe that. If charter had a different DVR that had external HDD capability and multiple room capability, I wouldn't be against it if they wanted me to switch DVR's

Yeah, allot of people here have a similar mentality - but it's largely practical... since the Moxi uses a cable modem, if the line can't support the sweet spot most cable modems prefer, then it's difficult for a Moxi to function properly... Particularly when it comes to guide data, ticker and VOD (all of which rely on the modem services) Personally if you're not on a HD LCD or Plasma (or have one of the ones that can do wonders with a bad analog tuner) and you have good signal - the Moxi is much more user friendly and reliable.... but if you have signal issues or just don't like the picture you see on analogs the 34xx/64xx may be just the ticket.

I've noticed quite a few bugs in the 34/64 platform and of course there's TVG's clunky guide. And the big shoot in the foot - no expansion for now.

They are trying to make "DVR" an apples to apples service... but until the boxes have the same feature set, it's going to remain apples to oranges.

express10

10-12-07, 01:22 PM

FanOfHockey

10-12-07, 01:26 PM

I live in LA and my MOXI was just updated to 4.1 on Wednesday. I bought the NHL Package last week but now I am unable to schedule to record any games. I can watch the games live and record the game if I'm watching it, but when I attempt to record a game in the future the record button shows up as "RECORD/BUY" and when I click it a popup box appears telling me to contact Customer Service if I want that program. TWC couldn't help, and claimed I should just exchange the box. :mad: But I highly doubt that will fix the problem. Do you think it has anything to do with parental control? Do I need to setup a pin number first? Any help would be greatly appreciated.

MoxiGuy

10-12-07, 03:07 PM

... just updated to 4.1 on Wednesday. I bought the NHL Package last week but now I am unable to schedule to record any games... Were you able to schedule future NHL games before the 4.1 upgrade?

MoxiGuy

10-12-07, 03:10 PM

I have a Moxi w/dvr (4.1 software). It is connected to a Sony KDL-46xbr4. When I have it connected by component the remote works fine but when I connect by DVI/HDMI I can't control off and on on the tv. All the other remote functions work fine. Any help appreciated. Are you controlling volume on the TV or on an external home theatre receiver?

If the Moxi remote is programmed to control the TV, you get volume up & down, mute, and TV on/off.

But if the Moxi is programmed to control an external receiver, you lose the TV on/off function.

kodaker

10-12-07, 04:47 PM

I've sent more than a few emails and apparently the headend people in your area are not getting the message through that they need to synchronize their equipment for your box to be accurate. - The marketing contacts seem to fall into the "it must be the box" rut that you're already in.

I would strongly recommend asking for a chief tech / tech ops manager at your local office and let them know that someone in another Charter system had a similar problem and they fixed it by making sure the Digital Controller was properly in sync with a time server - the fact that your friend on the SA side of the City has the same problem only confirms it - for both Controllers to have similar time problems, they are probably both pointing to the same (inaccurate) time server.

If the CSR can't get them to you (which would be likely since they are frequently out on field calls) have them get you a phone number or email address you can reach them at. - If they won't give you that information, ask to speak to their manager.

Well I took your advice, Charter James, and took a trip to my local Charter office. It's a pretty swank office now that they have moved to a much bigger place. Nice to see some of what they are spending my money on. They have computers and HDTVs on display with a seating area with surround sound, etc.
But I digress. I went to the counter and explained why I was there, that my Moxi clock was 20 seconds slow and it causes recorded programs to start late and the nice lady asked me to tell my story to another person at the counter. I did and of course his first response was the problem was my Moxi. I sprung the "I have a friend who works for Charter in another state who agrees with me that the problem is not my Moxi" on them and finally he said he would go in the back and talk with someone about it. I wanted to go too, but no way. About 10 minutes later he comes back and says that I have taught them something today and they have talked to someone at the headend and they agree that the clocks are wrong 20 seconds and they will fix it pronto.
Hooray I said, and laughingly asked for a rebate of some sort. He laughed back and I left.
About 2 hours later, I was at home and decided to reset the Moxi so my clock would be right now. I did and sure enough they had set the clock for
20 seconds different...now it is 40 seconds slow!!
I love Charter service????

FanOfHockey

10-12-07, 05:08 PM

express10

10-12-07, 05:39 PM

I can conrol volume, chanel selection and all functions except tv off and on. I do not have a home theater system.

Resist

10-12-07, 06:20 PM

GuzziGuy

10-12-07, 11:57 PM

I have two Moxi boxes in Time Warner's Socal area. They just were upgraded to 4.1 which I had all but given up on. Hey MoixiGuy, does it cost time warner more to enable the HD option (i.e. do you guys charge more for the firmware upgrade based on the level of upgrade?)? I can understand (although no especially care for) if there is a monetary question, however I'm writing someone if it is just to not make the other boxes look bad.

The only thing I don't like about the box (other than storage space, but not Moxi's fault) is when I go on a trip and try to use the remote on the standard TV to rewind or skip past commercials. I just can't live without it!!!!!

RichGuy

10-14-07, 06:31 PM

Well after waiting so long for TW to upgrade my Moxi to 4.1 I am now having problems with my Moxi box. My box is freezing up, getting blue screen "you don't subscribe to this channel" messages and at the moment is unwatchable. What was odd when this first started I did a reset and after the reset I had sound effects on my menu I use digital audio output which does not support menu sound effects. So I thought at first I had maybe gotten an update, but problems keep happening and I no longer have the menu sound effects either.

I have had two Moxi boxes both worked rock solid for the most part, (I traded in one Moxi box for another that had a firewire output a couple years ago). Now after recieving 4.1 which was supposed to be a big improvement in reliability I have problems.

So I finally get 4.1 only to find out I have no hard drive support and now this. :mad:

delrmx01

10-15-07, 01:57 PM

I guess everyone has been experiencing some problems with 4.1...Mine was also updated a few days ago (Simi Valley) -- the only thing that bugs me is the "Exit" button on my Harmony 880 no longer works with the MOXI. I haven't tried the original remote so I'll do that tonight.

While scrolling through the channel or guides, I can't press "Exit" to get out of the guide and go back to viewing the show. I'd have to go to the actual channel and hit "Watch," etc. to exit. Does anyone know or have a link where I can find the details on 4.1?

Thanks in advance,
MD

CharterJames

10-15-07, 02:03 PM

Well I took your advice, Charter James, and took a trip to my local Charter office. It's a pretty swank office now that they have moved to a much bigger place. Nice to see some of what they are spending my money on. They have computers and HDTVs on display with a seating area with surround sound, etc.
But I digress. I went to the counter and explained why I was there, that my Moxi clock was 20 seconds slow and it causes recorded programs to start late and the nice lady asked me to tell my story to another person at the counter. I did and of course his first response was the problem was my Moxi. I sprung the "I have a friend who works for Charter in another state who agrees with me that the problem is not my Moxi" on them and finally he said he would go in the back and talk with someone about it. I wanted to go too, but no way. About 10 minutes later he comes back and says that I have taught them something today and they have talked to someone at the headend and they agree that the clocks are wrong 20 seconds and they will fix it pronto.
Hooray I said, and laughingly asked for a rebate of some sort. He laughed back and I left.
About 2 hours later, I was at home and decided to reset the Moxi so my clock would be right now. I did and sure enough they had set the clock for
20 seconds different...now it is 40 seconds slow!!
I love Charter service????

Yeah... I can't say I'm too thrilled with my coworkers in your area... Check the phone book and see if you can find a phone number for an administrative office - that should give you the voice mail system (with an option to look up people by name or number) - hit just about anyone - tell them you got called by the tech ops manager and was trying to return his call - that should get you his (or her) name and extention -

That's the person you've got to hit, cause apparently there's alot of dropping the ball between you and him. I'm still trying to find out who it is, unfortunately most of my email lists are for marketing people and they just aren't helping...

CharterJames

10-15-07, 02:07 PM

Were you able to schedule future NHL games before the 4.1 upgrade?

Yes, I have been scheduling future NHL games fro the past 2 years and all of last week until the upgrade. I just created a PIN number but that didn't fix the problem

NHL Center Ice by any chance?

If so I bet your system has set up the MLB/NHL channels as PPVs - once 4.1 came through here it did the same thing in my system (we were running MLB at the time)

You'll need to try to get ahold of someone in techops and let them know (again tell them someone in another system had a simlar problem) I'm assuming your not Charter (as it sounds like you just hit 4.1) - if you can't get anyone to listen, give me your MSO (Time Warner, Comcast etc) and I'll see if I can hit my favorite Digeo NOC person to see if they can call them up and get something done. I can't remember if the change had to be done on Digeo's end or Tribune's (they manage alot of the guide data and setup)

CharterJames

10-15-07, 02:09 PM

In my area of the country Charter cable is phasing out the Moxi box. They said it hasn't performed like they had hoped. I was on my second Moxi before it died on me as well. It had such high hopes but just had to many issues and the slow response time really annoyed me.

Most the tech ops people prefer the DCH 6416 as it has more base hard drive space, doesn't have the internal modem to deal with and better tuners. Fact of the matter is, since Paul Allen owns Digeo and Charter, I imagine once the new moxi boxes are out for MSOs it will become an agenda item, reguardless of how many techs hate 'em. (only because they are more work and effort, for what I feel is a better interface and overall experience)

dagware

10-15-07, 03:15 PM

MoxiGuy

10-15-07, 05:18 PM

... does it cost time warner more to enable the HD option...? It may be that they are worried that supporting a new level of complexity in home equipment will cost them more in terms of fielding customer phone calls.

MoxiGuy

10-15-07, 05:24 PM

the "Exit" button on my Harmony 880 no longer works with the MOXI.... While scrolling through the channel or guides, I can't press "Exit" to get out of the guide and go back to viewing the show... Does anyone know or have a link where I can find the details on 4.1?
If the "menu" button on your Harmony maps to the "Moxi" button on the original remote, just keep pressing it. You'll eventually cycle back to full screen.

Or, if you have a button that maps to the Moxi "zoom" button, that will get you there in one jump.

(By the way, the change in "Moxi" behavior from 3.2 to 4.1 is this: if you have used the "time surfing function to move the Guide listings forward in time, the first press of the button will bring you back to present time. From then on, 4.1 behaves like 3.2.)

Manuals can be downloaded from the Moxi.com website. Go to the "My Moxi" tab.

FanOfHockey

10-15-07, 06:16 PM

NHL Center Ice by any chance?

If so I bet your system has set up the MLB/NHL channels as PPVs - once 4.1 came through here it did the same thing in my system (we were running MLB at the time)

Yes, the NHL Center Ice Package is now viewed as PayPerView. I am in Los Angeles and Time Warner is the provider. I know that most of the people there know nothing about Moxi but I'll see if I can get ahold of anyone at techops. Thanks.

Adelmoxi

10-15-07, 09:51 PM

FanOfHockey

10-15-07, 10:10 PM

tenthplanet

10-16-07, 07:40 AM

What in the world is their logic for this?

What maroons.

pj

Maybe it's this. They own the box; you own the hard drive. You have a problem down the line. They come out and it's not the box. They are not happy and you might get billed for the service call. If it's the box it's their problem. From a service stand point they don't want to be responsible for equipment that not their's used in conjuction with their equipment.
Now if someone can figure out a hard drive expander they can lease us then we can all be happy.

CharterJames

10-16-07, 08:02 AM

I called Time Warner and explained the whole PPV issue and they claim that's how the Sports Packages are supposed to work and all the previous years of being able to record games off the package were a bug. They just fixed the "bug" with the 4.1 update even though I can still record a game if it's on. I even talked to a Supervisor and he said games should not be recordable because of copyright infringement (which I find hard to believe). CharterJames, you said you had this issue with the MLB package and it was fixed? Can you get me in touch with someone that can help me maybe?

Should not a copyright infringement issue - afterall that's what a DVR is for *L* I recommend looking in your phone book for the administrative office and hitting that number - if you get a voice mail tree keep trying extensions till you get someone and ask for the Tech Ops Manager.

With the Games set up as PPV channels here it did not allow anyone to watch or record any of the games - when we set them up as normal channels they worked just fine. Chances are someone with their Headend / tech ops staff or a PPV / Digital Coordinator will need to work with Digeo and Tribune on this.

Given that InDemand is basically a partnership between TW and Comcast (I seem to remember in the baseball fiasco last season it slipped out that they owned/controlled InDemand) They might have made it a copyright issue - however I would think if that was the case they would have set up the CCI encryption to "Copy Never" on the feed rather than screw with the settings. Furthermore things like that never seem to get communicated correctly to customer service - that sounds more like someone's "off the seat of my pants" answer rather than the truth. Finally - if you were not allowed to copy it in the future over copyright, why would it allow you to copy it while it's on - you're doing the same thing - it's just less convenient.

I'd give the local office a call or visit and if they won't get someone in tech ops to address this, threaten to drop the package and demand to talk to a manager. If they allow you to copy in realtime, the only reason you wouldn't be able to copy on a schedule would be a bug or glitch.

CharterJames

10-16-07, 08:16 AM

I have feel why they disabled the external HD support in 4.1 is because they want everybody to use the fully Motorola STB'S (and eventually Time Warner Navigator).

That's a very logical guess (and would be my belief) - since the 64xx/34xx series does not seem to be actively supporting external expansion they don't want to create a demand for the older (and limited supply) moxi.

CharterJames

10-16-07, 08:21 AM

Now if someone can figure out a hard drive expander they can lease us then we can all be happy.

Good luck on that one - Motorola had a whole line of "sidecar" expansions that worked via Serial port for the older DCT2000 boxes, but they are pretty much rare jems out there. There was one to make a DCT2000 HD capable and even a specialized DCT2000 that sported a home theater and a DVD player.

I also remember seeing a marketing phamplet that did similar for the moxi, models beyound the BMC9022 that sported DVD burners and higher capacity hard drives - features we might see in the next generation.

All in all MSOs are going to *have* to deal with CPE (Customer Premise Equipment) more and more - especially with the 7/07 FCC ruling in effect. I imagine the only holdouts now are based on compatibility issues (keeping all platforms similar as possible until they all work)

I'd like to think 3 to 5 years from now we'll be seeing all sorts of DVRs using Cards (or whatever new protocol takes form) sporting full features - Guide info, VOD, simple internet etc... Otherwise more and more people will start to resort to media center style computers.

bistro

10-16-07, 09:37 AM

CharterJames

10-16-07, 09:56 AM

Hello,

I recently purchased a Harman Kardon AVR445 receiver to replace my tired, eight year old Pioneer. I have the audio connected via the optical connection between the moxi and the AVR. The moxi is configured for the "dolby digital" output. So long as I'm watch a "HD channel", the sound is fine... regardless of whether it is actually being broadcast in 5.1 or not. However, whenever I switch to a standard def channel, I get no sound at all. No mater which surround mode I select on the AVR, nothing. The AVR still appears to be receiving a bitstream since it shows the optical input as active. The only way to get sound from the SD channels is to change the audio setup on the moxi to "stereo". The pioneer seemed to handle this switching just fine, so I'm not sure what is going on. I'm asking H/K to look into this more, but of course they blame the moxi as being the problem. It's as if the AVR cannot decode whatever format the moxi is sending when in SD mode, but can decode the stream just fine when on a HD channel.

Any thoughts, suggestions?

Thanks!

That's very odd - I used the Dolby setting with just about every receiver I've ever connected (using optical as well) and I've never had that issue - The good news is a receiver of that caliber should be able to take a stereo source and use matrix processing to make it sound like it should - however most people who go that far want to get the sound as it was encoded on anything that has dolby - and alot of Analog and digitals have dolby as well.

I'd try the SPDIF / Coaxial audio and see if the same thing happens - if so I'd say it's more something about how That receiver interacts with the Moxi (since Moxi seems to play well with everyone else) you can probably keep it in stereo and still enjoy great sound afterall dolby 5.1 was commonly done via RCA forever until Optical and SPDIF connections became big - and no cable / dish programming I know of is encoded for anything higher than 5.1 (6.1 and 7.1 are all created in "matrix" mode anyway...)

(heck I just brought out my old retired KLH receiver and hooked it up via optical to my box just for better music while I work *L*)

codetalker

10-16-07, 11:46 AM

Sorry if this has been covered - but I didn't want to look through the 340 pages <g>. I just got a 50" Panasonic plasma (50PZ77U). The suggested codes for the Moxie for the remote don't work - does anyone know other codes to try? Thanks much.

MoxiGuy

10-16-07, 12:18 PM

CharterJames

10-16-07, 12:34 PM

bistro

10-16-07, 03:24 PM

That's very odd - I used the Dolby setting with just about every receiver I've ever connected (using optical as well) and I've never had that issue - The good news is a receiver of that caliber should be able to take a stereo source and use matrix processing to make it sound like it should - however most people who go that far want to get the sound as it was encoded on anything that has dolby - and alot of Analog and digitals have dolby as well.

I'd try the SPDIF / Coaxial audio and see if the same thing happens - if so I'd say it's more something about how That receiver interacts with the Moxi (since Moxi seems to play well with everyone else) you can probably keep it in stereo and still enjoy great sound afterall dolby 5.1 was commonly done via RCA forever until Optical and SPDIF connections became big - and no cable / dish programming I know of is encoded for anything higher than 5.1 (6.1 and 7.1 are all created in "matrix" mode anyway...)

(heck I just brought out my old retired KLH receiver and hooked it up via optical to my box just for better music while I work *L*)

I've tried the Coaxial audio and it makes no difference. I've also gotten final word (more or less) from Harman Kardon that this is an issue with the Moxi. They suggest contacting Charter for help, but the technicians around here are clueless about the Moxi. I'm very close to dumping the Moxi and going with Satellite as I've had nothing but problems with this device (the Moxi still can't output 720p properly on the components for the Samsung TV, I had to wait for DVI to be turned on. Something about the Moxi 720p output being too loose to the spec).

CharterJames

10-16-07, 03:41 PM

I've tried the Coaxial audio and it makes no difference. I've also gotten final word (more or less) from Harman Kardon that this is an issue with the Moxi. They suggest contacting Charter for help, but the technicians around here are clueless about the Moxi. I'm very close to dumping the Moxi and going with Satellite as I've had nothing but problems with this device (the Moxi still can't output 720p properly on the components for the Samsung TV, I had to wait for DVI to be turned on. Something about the Moxi 720p output being too loose to the spec).

I hate finger pointing - but to put it in the most logical way - I can take that box you have and plug it into another piece of equipment and the optical works fine - therefore it's not the box - TOS link Optical is TOS Link Optical - if they aren't correctly processing the signal from the Moxi I'd say it's how they process it

As far as local technicians, you won't get much help there unfortunately - As a general policy Cable techs aren't supposed to support Customer Premise Equipment - Generally they'll swap out a box or verify for signal issues, but if that doesn't do the trick you're pretty much left on your own for how to wire your home theater, etc etc.

Moxiguy might be able to tell us if there's anything about Moxi not working for that model, but my experience tells me if the optical on the box works on your Pioneer but not on your K-H then it's the K-H.

If you want to make it work, and your already considering the plunge to a different style of service / interface you may want to give the DCH6416 (or DCT6416 if they give you an older one) a try.

There's no USB expansion and the menu is not nearly as nice as the Moxi, however the Picture is EXCELLENT and I've had no problem with the optical on any receiver I've tried so far (of course until your post I could say the same about Moxi on the Optical...) *edit* - also the 6416 sports HDMI - I'm assuming the K-H would sport HDMI switching as new as it is.

MoxiGuy

10-16-07, 04:01 PM

...dolby 5.1 was commonly done via RCA forever until Optical and SPDIF connections became big... That's not quite right. Dolby ProLogic is the system that's able to derive four channels from the Left-Right signals transmitted by the RCA pair: Left, Center, Right, and Surround. The same surround signal passed to both the left and right rear speakers, and the ".1" wasn't there at all. Usually, clues from the front left and right speakers supported the impression that the rear channels were directional.

Dolby 5.1 (marketed as "Dolby Digital") requires a digital path. This gives you discrete rear left and rear right channels, plus an isolated sub-woofer channel (that's the .1) to give you extra boom and rumble for explosions, helicopters, stampeding cattle, etc. The .1 channel is usually silent, and only kicks in when needed.

CharterJames

10-16-07, 04:27 PM

That's not quite right. Dolby ProLogic is the system that's able to derive four channels from the Left-Right signals transmitted by the RCA pair: Left, Center, Right, and Surround. The same surround signal passed to both the left and right rear speakers, and the ".1" wasn't there at all. Usually, clues from the front left and right speakers supported the impression that the rear channels were directional.

Dolby 5.1 (marketed as "Dolby Digital") requires a digital path. This gives you discrete rear left and rear right channels, plus an isolated sub-woofer channel (that's the .1) to give you extra boom and rumble for explosions, helicopters, stampeding cattle, etc. The .1 channel is usually silent, and only kicks in when needed.

I stand corrected :)

I remember long ago when rocks were soft and I was putting myself through college working at the Electronics department @ Lowes hardware (back when they used to sell AV gear in 1994-1996) that 5.1 was 4 channels + Subwoofer - but back then Laserdisk was rare and you didn't see to many Optical inputs... of course everyone kept advertising support for "Dolby ProLogic" and "Dolby 5.1" even when most people were really just using the ProLogic.

Come to think of it when I went to Pioneer's Home theater installer seminar would be the first time I got to sample digital sound... (Stargate on Laserdisk!) and I think it brought some people in the room to tears :eek:

(never bothered to get my A+ certification for computer work, but somewhere I've got a certificate saying I'm "Dolby" certified" - a unique credential for a Cable/IT geek)

I agree with Moxi guy that TRUE Dolby 5.1 would need a digital source to get the full encoding the way it was ment to be.

Fortunately for those of us using older analog inputs most receivers do a darn good job decoding from analog (AC3/ProLogic)

I noticed this recenly as I have yet to justify replacing my "media" computer with one that has digital audio out - but the sound is pretty darn good... of course since I'm using it largely for Music, Web Videos and old console Video Game emulation (NES, SNES, SMS, Genisis etc) it's not as critical - when it matters (DVD player, DVR box) I'm digital all the way...