My box still appears to not be working right after just only receiving 4.1 when TW sent the update a week ago. TW is scheduled to come here tomorrow so now I am worried that 4.1 might cost me my Moxi box.

I have had my Moxi for years without any problems, now I am getting mostly blue screen "You don't subscribe to this channel" on almost all channels, however I can recieve a few channels but not many. I hope I don't lose my Moxi now because of 4.1, it was bad enough not getting the external hard drive I was looking so forward to.

I have done several resets and unplugged the box but nothing has helped. What was odd was the first time I did a reset audio sound effects started working, I use digital audio so there is supposed to be no menu sound effects. I really hope I don't lose my Moxi!

My box still appears to not be working right after just only receiving 4.1 when TW sent the update a week ago. TW is scheduled to come here tomorrow so now I am worried that 4.1 might cost me my Moxi box.

I have had my Moxi for years without any problems, now I am getting mostly blue screen "You don't subscribe to this channel" on almost all channels, however I can recieve a few channels but not many. I hope I don't lose my Moxi now because of 4.1, it was bad enough not getting the external hard drive I was looking so forward to.

I have done several resets and unplugged the box but nothing has helped. What was odd was the first time I did a reset audio sound effects started working, I use digital audio so there is supposed to be no menu sound effects. I really hope I don't lose my Moxi!

This may be a total longshot, but I'd consider checking the signal levels coming into your box. Use splinke's Moxi FAQ's as a starting point: http://splmoxifaq.googlepages.com/FAQ.htm

Additionally a search of this thread for keywords relating to signal strength should also yield helpful results.

This may be a total longshot, but I'd consider checking the signal levels coming into your box. Use splinke's Moxi FAQ's as a starting point: http://splmoxifaq.googlepages.com/FAQ.htm

Additionally a search of this thread for keywords relating to signal strength should also yield helpful results.


Thanks for the reply. I have always had a very good signal strength here and have very good quality wire and connections for the cable. I have cable internet as well and I am getting nearly 6mbs download speeds when I test so my connection seems to still be very good. When TW gets here I am sure they well check signal levels they have been very good with that here.

I am just worried it will be my Moxi box and they may want to replace it with their other box and not have another Moxi. I will definitely do my best to get another Moxi if that is the case.

Tivo has hard disk add-on upgrade rolling out to Tivo3 and HD now according to Engadget. Unless TWC has a quick change of heart, I may have to go Cablecard and Tivo. BTW, where is the standalone Moxi?

****************WARNING SPOILER ALERT***********************
The following post is about new features being set up for Charter customers using Moxi boxes. If you are not a Charter Communications subscriber reading past this point may result in anger, disappointment and general resentment of your Cable Service Provider

You have been warned.
****************WARNING SPOILER ALERT***********************

This just leaked:
Title: New Online Functionality Available For Moxi DVR and Charter High-Speed Internet™ Customers on Charter.net

Announcement Type: CC Announcement

Priority Level: 1. Urgent

Body: Beginning October 17, a new online service for Moxi DVR and Charter High-Speed Internet™ will be available to select customers via www.charter.net. Specifically, Charter customers in select markets who have a Charter Moxi DVR box and Charter High-Speed Internet™ service will have the ability to schedule and manage their DVR from www.charter.net.

A trial period for this functionality will be available in our Eau Claire, WI, and Kalamazoo, MI, markets. The added functionality is tentatively scheduled to roll out throughout all Charter Divisions November 1. Charter anticipates offering this functionality for all Motorola and Scientific America users in 2008.


****************Personal Notes***********************

1) Italics are my emphesis - according to notes with this this remark refers to non-Moxi DVRs getting this functionality sometime in 2008

2) Users will log into the charter.net portal and the TV section will give options to pull data from Digeo Portal - you can see your local listings including your recordings & your recordings information - Recordings can be modified (added and deleted) remotely.

3) This functionality will not include any remote viewing / remote accessing of content.

4) if any of you are in Eau Claire or Kalamazoo, please note, I am jealous of not getting to test it first *L*

5) MoxiMessenger - if you knew about this, my kudos to you for having the willpower not to spill the beans


****************Personal Notes***********************

My box still appears to not be working right after just only receiving 4.1 when TW sent the update a week ago. TW is scheduled to come here tomorrow so now I am worried that 4.1 might cost me my Moxi box.

I have had my Moxi for years without any problems, now I am getting mostly blue screen "You don't subscribe to this channel" on almost all channels, however I can recieve a few channels but not many. I hope I don't lose my Moxi now because of 4.1, it was bad enough not getting the external hard drive I was looking so forward to.

I have done several resets and unplugged the box but nothing has helped. What was odd was the first time I did a reset audio sound effects started working, I use digital audio so there is supposed to be no menu sound effects. I really hope I don't lose my Moxi!


I had this problem on a very select few boxes (less than 1%) in my market - I had to send a "Cold Initialize" to resolve the boxes - that usually fixed it - however be warned if there has been a signal issue it may lock out the box and require it to be warehoused again.

If you talk to a CSR and push to get your box Cold Initialized they should be able to send the command from billing.

I had this problem on a very select few boxes (less than 1%) in my market - I had to send a "Cold Initialize" to resolve the boxes - that usually fixed it - however be warned if there has been a signal issue it may lock out the box and require it to be warehoused again.

If you talk to a CSR and push to get your box Cold Initialized they should be able to send the command from billing.

Thanks, my appointment with TW is due anytime now within the next 4 hours, I will show them your post when they get here.

WARNING SPOILER ALERT

****! ****! Damn! I know these will get bleeped out, but I couldn't control myself!

-Time Warner Customer :rolleyes:

****! ****! Damn! I know these will get bleeped out, but I couldn't control myself!

-Time Warner Customer :rolleyes:

After some of the 4.1 jealousy I thought I'd post this one with a little bit of humor :D

I'm still waiting for someone to "leak" information on how to enable external disk support. My previous promise still holds -- I promise to make up a great lie about how I found the information! All you have to do is PM me.

-Dan

PS: I actually do appreciate the humor. It certainly made me laugh, right before it made me cry.

A trial period for this functionality will be available in our Eau Claire, WI, and Kalamazoo, MI, markets. The added functionality is tentatively scheduled to roll out throughout all Charter Divisions November 1.

So can we expect this in Madison WI on November 1? This is a functionality that I have been looking forward to for a long time! (sorry, TWC-users :()

(Stargate on Laserdisk!) and I think it brought some people in the room to tears :eek:

~ Off Topic Alert ~

CharterJames: Whose mailbox can we fill up with lobbying for SciFiHD? :cool:

TW came and wow they really don't know anything about Moxi there at all! After checking signal strength and getting a signal sent to my box the cable guy wanted to swap my Moxi box for their other box I said no do what you have to I want to keep Moxi. He said he has no Moxi box and tried a few boots and signals sent to my box but it was not doing any good.

The guy was friendly but really knew nothing about Moxi at all, TW really does not want to keep Moxi's around. Finally he surprised me and asked if he went to the office and got a Moxi box if that would be OK with me, I said great. So he left and came back 30 mins later with another Moxi, I connected it to my system and he really was not sure how to provision a Moxi to get it working and was having a hard time, he was talking with several TW people on the phone everyone there seemed very confused about Moxi's.

When the new box started to do anything it was acting like my orignal box, HD channels worked not many other channels did though, I was only getting the same channels as before and mostly a blue screen with "you don't subscribe to this channel". Well he went outside to look at the connection there and it started working, he was surprised and did not act like he did anything outside, I am not sure if he did. Anyway I am back working with a different Moxi box and the replacement box has 4.1 already. I lost my recordings but I STILL HAVE A MOXI! :)

...The moxi is configured for the "dolby digital" output. So long as I'm watch a "HD channel", the sound is fine... regardless of whether it is actually being broadcast in 5.1 or not. However, whenever I switch to a standard def channel, I get no sound at all...

Check Settings->Secondary Audio to make sure it is disabled. This can cause loss of audio on analog channels while not affecting digital channels.

...I have cable internet as well and I am getting nearly 6mbs download speeds when I test so my connection seems to still be very good...

Good signal at your cable modem does not ensure good signal at your Moxi, as these are usually on separate cable splits. If the problem arises again, it is probably worth checking the signal at your Moxi.

Good signal at your cable modem does not ensure good signal at your Moxi, as these are usually on separate cable splits. If the problem arises again, it is probably worth checking the signal at your Moxi.

Yes I just had no way to check my signal strength here myself. But I figured if I had suddenly had a large drop in my internet speed that would be a good clue there was a signal problem. My cable has only one split right at the Moxi then goes much further to reach the cable modem.

TW came and wow they really don't know anything about Moxi there at all! After checking signal strength and getting a signal sent to my box the cable guy wanted to swap my Moxi box for their other box I said no do what you have to I want to keep Moxi. He said he has no Moxi box and tried a few boots and signals sent to my box but it was not doing any good.

The guy was friendly but really knew nothing about Moxi at all, TW really does not want to keep Moxi's around. Finally he surprised me and asked if he went to the office and got a Moxi box if that would be OK with me, I said great. So he left and came back 30 mins later with another Moxi, I connected it to my system and he really was not sure how to provision a Moxi to get it working and was having a hard time, he was talking with several TW people on the phone everyone there seemed very confused about Moxi's.

When the new box started to do anything it was acting like my orignal box, HD channels worked not many other channels did though, I was only getting the same channels as before and mostly a blue screen with "you don't subscribe to this channel". Well he went outside to look at the connection there and it started working, he was surprised and did not act like he did anything outside, I am not sure if he did. Anyway I am back working with a different Moxi box and the replacement box has 4.1 already. I lost my recordings but I STILL HAVE A MOXI! :)

Lucky:):):):):)

Yes I just had no way to check my signal strength here myself...
Instructions on how to check your signal (both level and quality) can be found in my FAQ (link in my signature).

(Stargate on Laserdisk!) and I think it brought some people in the room to tears :eek:

~ Off Topic Alert ~

CharterJames: Whose mailbox can we fill up with lobbying for SciFiHD? :cool:

Call your local cable office and ask for the name and number (or email) for your local-area Marketing director :D

So can we expect this in Madison WI on November 1? This is a functionality that I have been looking forward to for a long time! (sorry, TWC-users :()

With luck we can expect it in Madison and everywhere else (in Charter Land) on or shortly after Nov 1.

Charter user in Auburn, Alabama. I have lost TNT HD and Starz HD, channels 770 and 771 respectively. A call to customer service has a tech coming out tomorrow to check my box. I know where this is going and no way in heck are they taking my Moxi!

Is there some quirk in the system that has blocked these channels or is my box on the blink? Already tried a shutdown, checked signal strength on reboot and it's good. All other HD channels come in just fine.

CharterJames any thoughts?

HDs are usually the first affected by signal issues - TNT & HD nets are on the same tier, Starz should be packaged with Starz - If you're still getting Discovery, ESPN(s), Universal and MHD then I'd rule out an incorrect code on your HD tier. More than likely High Frequency signal loss or QAM signal issue.

The good news is you *shouldn't* have to swap out your box and if they ask to and you don't want the 6416, by all means insist you want to keep that box unless it's switched for another moxi. (you wouldn't be the first to prefer it, and you certainly won't be the last!)

I am a little upset with TWC. If they were not planing on rollling out Navigator anytime soon I don't see why they had to end the partnership with Digeo.

Quote:
--------------------------------------------------------------------------------
Originally Posted by (MoxiGuy)
We're looking into this with Time Warner. To the best of my knowledge, this is not a copyright issue, but results from the way Moxi handles the tags in the program listings. I'll keep you posted when we learn more.
--------------------------------------------------------------------------------

MoxiGuy, have you heard anything about these fixes? I know it takes time to fix bugs, but I don't want to keep TimeWarner Cable if this bug won't be fixed anytime soon. Very difficult to watch East Coast sports without being able to record in advance.

Anyone know where to find the codes to set the Moxi remote to my surround receiver?

www.moxi.com
under "My moxi"
Then clickl on "Moxi remote control" link
A .pdf file will open, the codes are on page 2

www.moxi.com
under "My moxi"
Then clickl on "Moxi remote control" link
A .pdf file will open, the codes are on page 2

Thx None of those worked. Older Sony STR502 receiver.:o

Was browsing in some other forums on the 3416 and SA8100 and there is a lot of talk of the other software that runs on these boxes. I've seen a lot of talk about SARA, Navigator, and Passport. I can't keep straight what each one does, but there is a lot of talk about one of them being rolled out to support SDV. If that is the driving force for the software updates, then it sounds like the Moxi's are going to be coming to an end soon due to incompatibilities with the SDV system.

Is there any possibilities of a firmware update to add SDV to the Moxi? If not why can't we get any new info on the retail units, or new Cable Co units? It's almost November already.

Thx None of those worked. Older Sony STR502 receiver.:o

Use the procedure in the manual for auto programming - you'll probably have to go through quite a few codes - if you need a .pdf of the manual let me know

Was browsing in some other forums on the 3416 and SA8100 and there is a lot of talk of the other software that runs on these boxes. I've seen a lot of talk about SARA, Navigator, and Passport. I can't keep straight what each one does, but there is a lot of talk about one of them being rolled out to support SDV. If that is the driving force for the software updates, then it sounds like the Moxi's are going to be coming to an end soon due to incompatibilities with the SDV system.

Is there any possibilities of a firmware update to add SDV to the Moxi? If not why can't we get any new info on the retail units, or new Cable Co units? It's almost November already.

SDV being an issue for Moxi? did I miss something here - as far as I know MSO moxi boxes should have no problem with SDV - all the programming for return and 2 way communications is already there, otherwise they wouldn't work with IPV (Impulse Pay-Per-View) or VOD. Now Host boxes might require a little extra code to work since they are cableCARD based - but given Moxi's next gen was still in development while it started happening I imagine they are probably better equipped to deal with it than TIVO.

Sigh. I may be joining the ranks of the dispossesed.

I came back from a week long vacation last night and found the moxi frozen. Upon rebooting, I discovered I had a fully functional clock, programing guide, and even the ability to play previously recorded shows. But all of my channels were blank.

Other miscellaneous problems are that the interface moves really slow and my external hard drive is no longer recognized. The moxi keeps asking to format it upon reboot, even though I have hundreds of hours of recordings already on it.

My cable signal is fine, Charter sent a tech out this morning to attempt a fix. I just get black screens on all of my channels and they have no clue why.

So unless anyone here knows of anything I should try, I'll be getting a new box either tomorrow morning or next week, depending on availability. He seems to think they still get new Moxis alongside the new 6400 dvr, but I'll believe that when I see it.

If they don't have a Moxi, I guess I'm just SOL until the commercial boxes are available for sale. :(

Sigh. I may be joining the ranks of the dispossesed.

I came back from a week long vacation last night and found the moxi frozen. Upon rebooting, I discovered I had a fully functional clock, programing guide, and even the ability to play previously recorded shows. But all of my channels were blank.

Other miscellaneous problems are that the interface moves really slow and my external hard drive is no longer recognized. The moxi keeps asking to format it upon reboot, even though I have hundreds of hours of recordings already on it.

My cable signal is fine, Charter sent a tech out this morning to attempt a fix. I just get black screens on all of my channels and they have no clue why.

So unless anyone here knows of anything I should try, I'll be getting a new box either tomorrow morning or next week, depending on availability. He seems to think they still get new Moxis alongside the new 6400 dvr, but I'll believe that when I see it.

If they don't have a Moxi, I guess I'm just SOL until the commercial boxes are available for sale. :(

PM me with the phone number that's on your account - sounds like the box was deactivated in the system and just needs an update

- As far as I know the new boxes aren't in our hands (yet) while St Louis is likely to be our testing market (Corporate offices are there...) I've not heard any plans to begin testing and usually new hardware like that gets alot of internal buzz...

I just want to publicly thank CharterJames who fixed my ailing Moxi today in less than an hour from a thousand miles away when the local Charter techs couldn't even fix it while staring at it in my living room!

I just want to publicly thank CharterJames who fixed my ailing Moxi today in less than an hour from a thousand miles away when the local Charter techs couldn't even fix it while staring at it in my living room!

:D
Just helping where I can

I've gone back and read numerous threads regarding the "vertical line" issue that sometimes crops up on (for me anyway) digital and premium channels and VOD. Was this every resolved via software updates? I'm on v4.199 and use component cables for my video connection, but I'm noticing the ghostly line more and more lately. -TIA, JMC

I've gone back and read numerous threads regarding the "vertical line" issue that sometimes crops up on (for me anyway) digital and premium channels and VOD. Was this every resolved via software updates? I'm on v4.199 and use component cables for my video connection, but I'm noticing the ghostly line more and more lately. -TIA, JMC

As I understand it 4.1 either undid the fix or allowed the issue to happen again - I'm thinking 4.2 will fix this, I know that's why they didn't run the audio patch in all markets, because they expect to roll the new version out soon (in Charter Land...)

I've been noticing this myself over the last week or so. Before that my Moxi was provisioned for analog channels and the hand full of HD channels that Comcast carries in my area. I added the digital channels and was switched over to the ADS channel map, so now all my channels are SD digital or HD. It was after this change that I started noticing a faint blue vertical line running down the middle of my LCD when I watch some of the SD channels.

It's not real noticeable but I have to admit that initially I was concerned that the problem was with my TV. I'll try a reset of my Moxi tonight to see if that has any effect.

Well, my opinion of Moxi just dropped a lot last night. I had about 60% usage in my 500 meg exteral drive and had lots of shows recorded.

I hadn't watched any tv for about 2 weeks and when I checked last night- my drive usage was now at 11%, and TONS of programming was gone! Does anyone have any ideas on this? I assume it's because I didn't set the programs to 'keep until I delete', but I can't understand why it would delete files when the hard drive wasn't even close to being used up? :mad:

I've been noticing this myself over the last week or so. Before that my Moxi was provisioned for analog channels and the hand full of HD channels that Comcast carries in my area. I added the digital channels and was switched over to the ADS channel map, so now all my channels are SD digital or HD. It was after this change that I started noticing a faint blue vertical line running down the middle of my LCD when I watch some of the SD channels.

It's not real noticeable but I have to admit that initially I was concerned that the problem was with my TV. I'll try a reset of my Moxi tonight to see if that has any effect.


You may also want to go into diagnostics and reload your software and see if that helps - if it's related to the line issue I've seen here you'll probably have to wait till the next software update (sometime soon I hear) before it goes away completely

Well, my opinion of Moxi just dropped a lot last night. I had about 60% usage in my 500 meg exteral drive and had lots of shows recorded.

I hadn't watched any tv for about 2 weeks and when I checked last night- my drive usage was now at 11%, and TONS of programming was gone! Does anyone have any ideas on this? I assume it's because I didn't set the programs to 'keep until I delete', but I can't understand why it would delete files when the hard drive wasn't even close to being used up? :mad:

Check the web for the stats on your drive, sounds like it's going to sleep (and when it does the moxi doesn't have room so it deletes...)

Apologies if this isn't the correct thread, I have a Moxi box with Charter Glendale, though it says on the front it is a Scientific Atlantic version, but I was not able to find a thread specifically for that model, so hopefully someone in this thread will know!

My moxi upgraded 2 nights ago, likely from 4.1.94 to 4.1.99, as when I had called Charter tech, they thought I had been running 4.1.94 and were not aware an upgrade had been scheduled. My Moxi had given me the usual message that it needed to restart, but as I was not able to grab the remote, enough time passed that it restarted on its own. I thought, no big deal, but when it finished rebooting, the external hard drive feature was gone. I had just been successfully watching a show off the external only 5 minutes before.

To clarify, I do not suspect there is anything wrong with the hard drive, it is not that the Moxi won't recognize it... the external hard drive tab has completely disappeared from the Settings menu.

Charter claims this is an issue with my box specifically and is coming to replace it. However I read reports that TWC has denied the external hard drive feature, and I am curious if Charter has retroactively decided to also go this route? Has anyone else heard anything about this or having similar problems with the external hard drive feature disappearing from the update?

Apologies if this isn't the correct thread, I have a Moxi box with Charter Glendale, though it says on the front it is a Scientific Atlantic version, but I was not able to find a thread specifically for that model, so hopefully someone in this thread will know!

My moxi upgraded 2 nights ago, likely from 4.1.94 to 4.1.99, as when I had called Charter tech, they thought I had been running 4.1.94 and were not aware an upgrade had been scheduled. My Moxi had given me the usual message that it needed to restart, but as I was not able to grab the remote, enough time passed that it restarted on its own. I thought, no big deal, but when it finished rebooting, the external hard drive feature was gone. I had just been successfully watching a show off the external only 5 minutes before.

To clarify, I do not suspect there is anything wrong with the hard drive, it is not that the Moxi won't recognize it... the external hard drive tab has completely disappeared from the Settings menu.

Charter claims this is an issue with my box specifically and is coming to replace it. However I read reports that TWC has denied the external hard drive feature, and I am curious if Charter has retroactively decided to also go this route? Has anyone else heard anything about this or having similar problems with the external hard drive feature disappearing from the update?

Charter Definitely has no plans on disabling the external hard drive - more than likely a software reload should bring back the feature and should be able to be done in the internal diagnostics (I'm assuming it's accessed the same was as a moto box's diagnostics) - I've seen this happen with moto boxes - after a software update the HD feature will go bye-bye until it's updated and reloaded again...

there is a slim chance reloading the box might skew it worse, in which case a box swap may have to be done - but more than liklely reloading it will fix it - but since most techs don't think of this, you'll probably just get swapped out unless you reload it (and that fixes it)

If you can't get into the diagnostics PM me with your moxi's docsis ID (I'm assuming SA and Moto both use modem for data and access the Digeo server the same way) - I should be able to force a reload from my Digeo Tools access. You can also email me at Firstname.lastname@chartercom.com

What is the best way to connect a moxi ive got a dvi-to-hdmi cable and ive also got component cables which is better i read dvi on it is difficult

Well, my opinion of Moxi just dropped a lot last night. I had about 60% usage in my 500 meg exteral drive and had lots of shows recorded.

I hadn't watched any tv for about 2 weeks and when I checked last night- my drive usage was now at 11%, and TONS of programming was gone! Does anyone have any ideas on this? I assume it's because I didn't set the programs to 'keep until I delete', but I can't understand why it would delete files when the hard drive wasn't even close to being used up? :mad:


Are you absolutely sure that the 500GB drive is still being recognized? If not, Shut both down. Start the external drive and then restart Moxi. There may have been a power outage and Moxi rebooted before the drive spun up.
Wayne

Apologies if this isn't the correct thread, I have a Moxi box with Charter Glendale, though it says on the front it is a Scientific Atlantic version, but I was not able to find a thread specifically for that model, so hopefully someone in this thread will know!

My moxi upgraded 2 nights ago, likely from 4.1.94 to 4.1.99, as when I had called Charter tech, they thought I had been running 4.1.94 and were not aware an upgrade had been scheduled.
.Charter claims this is an issue with my box specifically and is coming to replace it. However I read reports that TWC has denied the external hard drive feature, and I am curious if Charter has retroactively decided to also go this route? Has anyone else heard anything about this or having similar problems with the external hard drive feature disappearing from the update?

Mine also upgraded from 4.1.94LR_P. 160450 to 4.1.99LR-P. 179324 sometime recently....I have only checked a little but I didn't see the horizontal blue line today....connection? who knows.

My external drive is still fine.

I'm sure this has been noted in this thread (though I haven't seen it) but do we all know that since 4.1 we have slo-mo?

Pause then forward.

I'm sure this has been noted in this thread (though I haven't seen it) but do we all know that since 4.1 we have slo-mo?

Pause then forward.


Thanks, I did not know this but sure enough it works.

What is the best way to connect a moxi ive got a dvi-to-hdmi cable and ive also got component cables which is better i read dvi on it is difficult


I prefer component, my picture seems a little better but the Moxi works nicer not needing to make the "digital handshake" with each channel change. But use digital audio if you can. I use component video with Toslink audio cables myself.

We just got TNT HD and The Weather Channel HD added today here in Duluth,MN. On top of getting A&E and History Channel last month.

CharterJames do you have any word about more channels being added anytime soon. FX and Food network would be the tops on my list.

Thanks

I also saw those. I haven't purchased all the HD channels (just have the locals and the movie channels). But I think that once they get TLC, The Discovery Channel and TBS, or 2 of the 3 I'll have to jump to on the full HD bandwagon.

Most markets with HD should see 2 to 3 channels added to their HD lineup this month, I'm not sure if we'll be continuing the trend over the next few months, I doubt it for novemer - generally we send notice 30 days in advance before adding or deleting a channel.

I do know there's a push to get more channels to remain competitive with Dish

Charter's offering a "Friends and Family" Special - 50% off the unlimited long distance. PM me if you'd like more details - offer isn't good to current Telephone subscribers (must not have had telephone for at least 30 days)

Are you absolutely sure that the 500GB drive is still being recognized? If not, Shut both down. Start the external drive and then restart Moxi. There may have been a power outage and Moxi rebooted before the drive spun up.
Wayne

Yes- I've had power outages before where the drive is temporarily not recognized, but this is different- about 1/2 of my shows all disappeared and the disk usage shows 10% (and it indicates the drive is attached)... Bummer.

Most markets with HD should see 2 to 3 channels added to their HD lineup this month, I'm not sure if we'll be continuing the trend over the next few months, I doubt it for novemer - generally we send notice 30 days in advance before adding or deleting a channel.

I do know there's a push to get more channels to remain competitive with Dish

That's funny! Here in the land of Charter HQ, I sometimes -- rarely -- see an announcement in my bill, hidden among all of the boilerplate. I always get a lovely color postcard announcing changes after I've been watching them for a month. Charter is always on the ball! :D

barry

That's funny! Here in the land of Charter HQ, I sometimes -- rarely -- see an announcement in my bill, hidden among all of the boilerplate. I always get a lovely color postcard announcing changes after I've been watching them for a month. Charter is always on the ball! :D

barry

It's probably hidden in the boilerplate in .08 size font :rolleyes:
I never see them myself but according to marketing we can't make changes unless they've been published by franchise guidelines (maybe the guidelines say in invisible ink and printed in pig latin)

Moxiguy,

My ticker has not had any data for the last few days. What gives?

Tim

Yes- I've had power outages before where the drive is temporarily not recognized, but this is different- about 1/2 of my shows all disappeared and the disk usage shows 10% (and it indicates the drive is attached)... Bummer.

I feel your pain. It does sound like the drive "sleep" problem that a few folks have had with specfic drives. Being a Mac guy I'm not sure now they solve this without loosing all the the shows that are already on there except maybe you can hook it up to a PC and change the values but I am not sure but I remember this being discussed here.

Maybe this will help in your search:
http://www.avsforum.com/avs-vb/showthread.php?p=11837149#post11837149

Moxiguy,

My ticker has not had any data for the last few days. What gives?

Tim

Go into the Internal Diagnostics (Menu + ok on the front of the box)
Hit option 8, 82 - Ping Test and make sure your modem is able to ping the digeo server

Ticker and VOD data loss are usually the first sign that the modem can't connect... if it stays down for several days you'll start to lose guide data as well...

Wasn't this supposed to start on November 1st for all Charter Moxi users? My Charter.Net TV page looks just like it always has. Is it working for anyone yet?

Ned Buckmaster

Wasn't this supposed to start on November 1st for all Charter Moxi users? My Charter.Net TV page looks just like it always has. Is it working for anyone yet?

Ned Buckmaster

Supposed to be, but of course in this businessness it's tenative - I'll have to play with some of the ones in my market to see if it happened here

As predicted by just about everyone, the retail Moxi has been delayed until "early 2008":

http://www.tivolovers.com/category/dvr/digeo-moxi/

As predicted by just about everyone, the retail Moxi has been delayed until "early 2008":

http://www.tivolovers.com/category/dvr/digeo-moxi/

This doesn't suprise me at all. Although I keep going back and forth wondering if I should buy it when/if it does ever come out. Without full cable card support (Ability to purchase PPV, watch VOD) the moxi that I currently have will probably suit my needs better.

This doesn't suprise me at all. Although I keep going back and forth wondering if I should buy it when/if it does ever come out. Without full cable card support (Ability to purchase PPV, watch VOD) the moxi that I currently have will probably suit my needs better.

From what I'm seeing we are probably not going to see Universal Java based guide info, VOD and IPV for at least another year... early adopters will have to live without them... VOD and IPV most can do without though fortunately TIVO and Moxi both have their own guides (which you either pay a subscription for or pay a higher initial cost for...)

Web access to Moxi DVR?



Wasn't this supposed to start on November 1st for all Charter Moxi users? My Charter.Net TV page looks just like it always has. Is it working for anyone yet?

Ned Buckmaster
Supposed to be, but of course in this businessness it's tenative - I'll have to play with some of the ones in my market to see if it happened here

James - Any news on this? I'm not seeing it here in St. Louis

James - Any news on this? I'm not seeing it here in St. Louis

Under TV - if you access the listings - supposedly there's supposed to be an option to assiciate the MAC ID of your moxi with your account - unfortunately I can't test this as I don't have a modem and email login associated with this account - I'm going to try to get that processed so I can try testing monday (I don't have a moxi on my home account either...)

Under TV - if you access the listings - supposedly there's supposed to be an option to assiciate the MAC ID of your moxi with your account - unfortunately I can't test this as I don't have a modem and email login associated with this account - I'm going to try to get that processed so I can try testing monday (I don't have a moxi on my home account either...)

Do you have to subscribe to Charter High Speed Internet to have a charter.net account? I only have cable tv (use DSL for internet) and I can't seem to login to charter.net, or find a place to create an account ... would like to test and see if this new Moxi functionality is enabled ...

Do you have to subscribe to Charter High Speed Internet to have a charter.net account? I only have cable tv (use DSL for internet) and I can't seem to login to charter.net, or find a place to create an account ... would like to test and see if this new Moxi functionality is enabled ...

From what I'm seeing in the notes, you'll need to have the internet service w/ a charter.net email

I've got a charter.net email and can log-in to website, but I'm not finding any option to enter a MAC address.

There hasn't been anything announced since the origional notes and they said on or around, so at this point I can only speculate there might have been a delay

I've got a charter.net email and can log-in to website, but I'm not finding any option to enter a MAC address.

Same here, I loggon on, looked under TV but nothing so far.

There hasn't been anything announced since the origional notes and they said on or around, so at this point I can only speculate there might have been a delay


James,

Any update?

Tim

James,

Any update?

Tim

Nothing yet, I'm going to start asking a few people in the know today, maybe get some answers

**ANSWER #1**
Launch was delayed - I've been told to expect it this Friday morning

As always,

Thanks, we appreciate all your work.

Tim

As always,

Thanks, we appreciate all your work.

Tim

:D Always good to be appreciated - I'm like ya'll, these DVRs are my favorite toys and I'm always interested getting the biggest bang out of them :D

I just got setup with moxi DVR a few weeks ago, they had to switch out the first DVR due to channels not coming in and they tested the line and made a splitter change and now it is testing fine, but I am having a problem now on channels 2-78 come in crappy, wavy lines and poor picture, but above 78, crystal clear. Another problem is that some of my recordings, when I fast forward or rewind become pixalated/blocky and I cannot even tell what the picture is. If I go straight from the wall to the TV I have no bad pictures and I did not have this problem with the digital receiver I had before this.

Anything I can check before calling charter and probably having my box replaced again?

This is going to a SDTV via component but composite does the same

My guess is that channels below 78 are analog. The Moxi then converts the analog to digital which degrades the signal.

Do a search in the thread and you will see many questions on this.

Tim

My guess is that channels below 78 are analog. The Moxi then converts the analog to digital which degrades the signal.
Tim

I'm sure they are analog, but I cannot believe the picture would be as bas as I am seeing. Plus I thought anything below 100 was analog, so was surprised that 79-100 were great.

Truly if this cannot be fixed (how bad it is) I wont be keeping the moxi (better now after a few weeks I guess then months of use and become dependant. :) but it is a fun toy and just want to see if there is anything else I should investigate before calling Charter.

I just got setup with moxi DVR a few weeks ago, they had to switch out the first DVR due to channels not coming in and they tested the line and made a splitter change and now it is testing fine, but I am having a problem now on channels 2-78 come in crappy, wavy lines and poor picture, but above 78, crystal clear. Another problem is that some of my recordings, when I fast forward or rewind become pixalated/blocky and I cannot even tell what the picture is. If I go straight from the wall to the TV I have no bad pictures and I did not have this problem with the digital receiver I had before this.

Anything I can check before calling charter and probably having my box replaced again?

This is going to a SDTV via component but composite does the same


TCFILA hit the nail on the head - in Charter systems generally anything under 100 is Analog and unfortunatley the Moxi suffers from a lower quality analog tuner (I'd blame this more on Motorola - their lower end HD boxes did the same) - Some TVs can clean this up and make up for it - but it's particularly bad on LCDs and Plasmas... I couldn't stand it so I switched to a 6416 - which suffers from a inferior guide system - it's a gamble, but if you can't stand the analog picture and don't find any settings in your TV that might make it look better, I'd consider asking for a 6416 series DVR... it's guide is the Same I-guide you had on your pre-dvr box.

I'm sure they are analog, but I cannot believe the picture would be as bas as I am seeing. Plus I thought anything below 100 was analog, so was surprised that 79-100 were great.

Truly if this cannot be fixed (how bad it is) I wont be keeping the moxi (better now after a few weeks I guess then months of use and become dependant. :) but it is a fun toy and just want to see if there is anything else I should investigate before calling Charter.

You have channels in the 79-100 range? Generally Analogs stop below 80 and the next channel is 100 - if those are analog, then you may have a low frequency signal issue (generally the frequency of the channels goes up as you go up the analog range - digitals are in one large block of signal, HDs are higher on the chain with VOD and modem services at the every top...)

You have channels in the 79-100 range?

Well, now I'm not sure :p I'll have to see if it does go from 79 straight to 100. And if that is the case, should I call charter to see if there is anything that can be done or am I just going to have to live with it or get rid of it?

It truly is horrid with about 15 diagonal wavy lines going through the picture.

My TV is a 32 inch CRT if that matters

Well, now I'm not sure :p I'll have to see if it does go from 79 straight to 100. And if that is the case, should I call charter to see if there is anything that can be done or am I just going to have to live with it or get rid of it?

It truly is horrid with about 15 diagonal wavy lines going through the picture.

My TV is a 32 inch CRT if that matters

That sounds more like an analog signal issue - generally a moxi will show some pixelation and blockage (you'll see squared out block patches in black space etc) wavy lines are definitely a sign of either poor signal or interfearance

I'll unplug all electronic things except the moxi and tv and see if that helps or not, if it does, simple to figure out what is causing it and fix it, if it does not, maybe I'll post my info here later tonight on signal strength and see if that is within specs.

Thanks for the information so far!

I'll unplug all electronic things except the moxi and tv and see if that helps or not, if it does, simple to figure out what is causing it and fix it, if it does not, maybe I'll post my info here later tonight on signal strength and see if that is within specs.

Thanks for the information so far!

No problem, I've also learned that we have an 81 here - G4 TV - which was moved from it's old position to the 80-99 range when it went digital - So there are sub 100's in the digital now! but pretty much anything 79 & under should be analog.

Here is a sentence from a Charter news release: "Charter plans to provide over 100 high definition programming options by year end." What they don't say is which year end. You can see the complete text here: http://home.businesswire.com/portal/site/home/index.jsp?ndmViewId=news_view&ndmConfigId=1000001&newsId=20071105006132&newsLang=en

....Fred

yep, channels 0-74 look like crap. 79 and 80 look great, then nothing until 100. I unplugged anything electrical within 10 feet of the TV and Moxi and still having interference.

Below is some signal information, let me know if there is any other screen i should post or anything else anyone needs to know.

DOCSIS info
Downstream
max bandwidth (QOS) 3146Kbps (though I should be 5mb service)
Frequency 735MHz
Power -10.3 dBmV
Signal/Noise 35.1 dB

Upstream
QOS 256Kbps
Frequency 23 Mhz
power 33.0 dBmV

Here is a sentence from a Charter news release: "Charter plans to provide over 100 high definition programming options by year end." What they don't say is which year end. You can see the complete text here: http://home.businesswire.com/portal/site/home/index.jsp?ndmViewId=news_view&ndmConfigId=1000001&newsId=20071105006132&newsLang=en

....Fred

I believe they include VOD as a seperate channel. I looked on the VOD yesterday and they had HD-VOD. So if they have 20 normal HD channels and 80 options for HD-VOD that would equal the 100 channels.

Read the fourth paragraph from the bottom of this article.
All HD eventually on Charter, according to Dennis Jerome, Charter's director of marketing.

http://www.tvpredictions.com/charter110507.htm

I had the same problem until Charter went to ALL DIGITAL SIMULCASTING here in Madison, WI. The analog channels were poor quality.
Once they went all digital things are looking great.
Pray for the Digital Simulcast to come into your area soon. It makes a tremendous difference.

I see charter is again raising the rate. I'll be calling Directv tomorrow. Charter is barely adding any HD, whiles other providers are adding them at record pace. And to top it all off, they want to charge more for lagging behind. BTW, still no hd ppv here in Madison. What a joke.

I see charter is again raising the rate. I'll be calling Directv tomorrow. Charter is barely adding any HD, whiles other providers are adding them at record pace. And to top it all off, they want to charge more for lagging behind. BTW, still no hd ppv here in Madison. What a joke.

There is HD ON DEmand in Madison.

OK, I have moved equipment, unplugged and changed out every cable I can except the RG-6 cable, I'll have to buy a new one of those to try out, yet direct from the wall to the TV, perfect picture. The picture moderately improved when I plugged the moxi into a separate outlet, but not good enough. After doing a search at the moxi FAQ, it looks like my power/signal levels are spot on. Hopefully tomorrow I can switch the cable and go from there.

It does sound like the drive "sleep" problem that a few folks have had with specfic drives.

Suddenly, all my shows re-appeared! However, I wasn't able to view any of them. As soon as I tried to watch something, it immediately said 'do you want to delete'. So, I though the files must be corrupted. I had forgotten that all important primary rule in dealing with computers: When In Doubt, Reboot!

I performed a reset, then unplugged/replugged the external HD.

About 2 minutes later, Moxi reported the hard drive was ready for use.

All my programming has returned!

One other note on this- it appears Moxi refused to record any programs while it was in this disrupted state. I missed the Packer game from Sunday- the menu option showed that it 'had no signal', but I'll bet you that was related to whatever was causing my problems.

Can anyone tell me what brand external hard drive would work with my Moxi box?

I've had no issues with Western Digital. It's worked great from day 1.

I also have the Western digital, and it works great. One thing, you will have to turn it so the giant flashing light doesn't cause you to get hypnotized!

Are there any special specifications or requirments to look for when shopping for an exteranl drive for Moxi?

Are there any special specifications or requirments to look for when shopping for an exteranl drive for Moxi?

I believe the only requirements are 7200 rpm with at least 8mb buffer. When I looked for one I don't remember seeing any that didn't meet these requirements so you probably won't mistakenly buy one that wouldn't. Here is a link to a thread on the Moxi forums that list drives that work: http://forums.moxi.com/topic.asp?TOPIC_ID=407

I personally have two Western Digital My Book 500GB drives (WD50001032-001) that have worked without issue since the support has been available.

Ditto the My Book 500GB. Have had 0 problems.

Tim

See Below

Ditto the My Book 500GB. Have had 0 problems.

Tim

I concur, the sweet spot for the best bang for your buck is the 500GB size. I have seen this one at Office Depot for between $99 and $129 over the last few months. I'm watching now for the next sale since I need to buy a backup drive to use with Mac new Leopard OS 10.5 that has the "Time Machine" automatic back-up application. Very cool if you haven't seen it.
Wayne

I just got setup with moxi DVR a few weeks ago, they had to switch out the first DVR due to channels not coming in and they tested the line and made a splitter change and now it is testing fine, but I am having a problem now on channels 2-78 come in crappy, wavy lines and poor picture, but above 78, crystal clear. Another problem is that some of my recordings, when I fast forward or rewind become pixalated/blocky and I cannot even tell what the picture is.



In Rochester MN, the channels 78 and lower used to be analog, and anything higher was digital. A few months ago, that dividing line moved down a few channels to 73 (I think, I'm not at home right now to verify).

Yes, Moxi's analog tuner leaves something to be desired, but even with an analog TV set connected directly to the cable, many of charter's analog channels are mediocre at best. Common at my home is the up-ward rolling wave of brighter/dimmer image.

As for the picture breakup during fast forward/rewind....
that has occured to me several times a few weeks before my high def signals became completely untunable. I think the digital tuner corrects for some number of errors when viewed live. But I suspect that the processor is not powerful enough to correct for the errors with the additional burden of fast-forward operation. Just not enough oomph in that chip(s). The moxi is temperature sensitive. Make sure that your moxi is getting cooling. Both of its vents in the back should have free exchange of air to the room, not cooped up in an enclosed cabinet. It can also help to keep the top free of things so it can radiate a bit of heat. Having a VCR on top of a moxi, or something like a magazine can make a difference. Finally, get charter out to your home to "check the levels". The moxi is fussy about signal strength, so get used to doing this once or twice a year. Charter's signal strength at your home can vary as they add/delete customers to their lines in your neighborhood. Not much you can do about it, except look up to the sky (hint). Or as the man said "Forget it Jake. It's Chartertown."

[I]NHL Center Ice by any chance?
I've ben told that the listings for the NHL Center Ice package have now been modified so that subscribers can now set recordings in advance.

James - Any news on this? I'm not seeing it here in St. Louis I'm hearing that Web access for remote scheduling recordings on Moxi should be live by the end of this week (if not sooner). One cool feature of this implementation is that you get real-time conflict resolutions right in your browser.

This appears to have launched. It's not readily apparent, but if you login to charter.net, goto the TV section, and then click on a program, you'll get the option to schedule a recording.

This appears to be launched. It's not readily apparent, but if you login to charter.net, goto the TV section, and then click on a program, you'll get the option to schedule a recording.

Oh Yeah!!!

This is very slick. It knows my Moxi number. The search is even better than the one on Moxi. Full 14 days vs only about 10 usually. You can select to just search by title or description or actor, etc. It tells you if you already have it as a series. You can search just on HDTV.

Haven't played with it too much but I was able to set up a recording very easily. Nice interface. Nice implementation for v1.

Way to go Moxi or Charter or whomever was responsible.:)

OTOH, I got the price increases in the mail yesterday. They intend to charge $44.95 for the slowest internet connection. I think this is going to hit many people hard. That just seems to be too much for internet access.:mad:

Finally, some good things to say about Charter!

Thanks you CharterJames for all your help!

I now have to Moxi DVRs at home. They told me my bill would be $15 + tax more with the additional DVR. My bill went up more than that. I finally had a chance to visit my local office and the customer service rep there was able to configure my bill so it was only $6.00 more than it was previously plus I now have Showtime which I didn't have before. She said the price was guaranteed for a year.

Now this morning I log into Charter.net and view the TV listings. On the right side of the TV listings there is now a DVR Menu. Cool.

Any chance I could get the NFL Network before the big Dallas vs. Green Bay game? :-)

This is better than I expected. The menu actually resembles the Moxi interface. I just scheduled a show to record and I'm at work . . . we'll see if it's there when I get home! Nice job on this, Charter/Digeo/whomever.

Kudos to Charter and Digeo. The webscheduling interface is very slick. Now, on to my first problem:):

I tried to schedule the ABC Saturday night college football game to record, and got the following message:

The program you are
trying to schedule,
College Football
("Teams TBA")
on November 10th at 7:00 PM ,
doesn't match the schedule information on your 'Charter Moxi (Box ID:...XXXXXX)' DVR.

Please try your request later.

Does this have to do with the charter.net schedule not necessarily being in sync with the guide data that's been downloaded onto the box?

This appears to be launched. It's not readily apparent, but if you login to charter.net, goto the TV section, and then click on a program, you'll get the option to schedule a recording.

All I can say is, "WOW." Talk about slick! Also, did you notice that you can show a channel's entire listings for a whole day on one screen, with a dropdown menu to easily get you to the other days in the 2-week period as well? Very nice for browsing a channel like HDNet Movies and quickly picking some flicks you'd like to record!

Great job, Charter and MoxiGuy!

Evan

Hi everyone. First time post, from a longtime reader/lurker.

I have to say, from only a quick glance at this, I like it a lot! Even though my computer and Moxi are only feet from each other, I daresay I'll be using this a lot!

Very impressed. Thanks to whoever's responsible, be it Charter or Diego.

Very nice feature...this will allow my wife to feel more comfortable programing her favorite programs on the Moxi :), if I can get it to work :confused:.

When I try to schedule a recording or simply look at my "Scheduled to Record List", I get the following message: "Your 'Charter Moxi (Moxi ID ....XXXXXX)' is not responding. Verify that it is connected to your cable service and a power outlet, and try again".

I have checked my Moxi and it is connected and working fine. The last 6 digits that charter.net gives for for my serial number are correct.

Am I too early, and the web access feature hasn't been fully activated yet for my area, or is there a problem I need to address?

If anyone is having trouble seeing their digital channels on the TV listings, as I first did, there is a "Settings" link next to the DVR Menu link where you can change your service option to digital, allowing you to see all channels.

Wow, this is a nice feature. Does anyone know why I can only set recordings on the my Moxi DVR over the web? I have a Moxi and one of the DCT-3416 DVRs. Is this function only available for the Moxi's?

Wow, this is a nice feature. Does anyone know why I can only set recordings on the my Moxi DVR over the web? I have a Moxi and one of the DCT-3416 DVRs. Is this function only available for the Moxi's?

As far as I know, this is a venture only between Charter and Diego, the makers of the Moxi software, so it only works for the Moxi software.

Since the DCT isn't a Moxi box, you can't schedule to it remotely.

Okay, I know I'm getting greedy, but what are the chances of a mobile version of this? If I could schedule shows to record from my Blackberry, boy would that be cool.

Question for the web scheduling feature. This might just be me, being dense and not spotting it, but is there an option via the web for Recording Options, as in, to schedule something to overrun by 2 mins, 5 mins, etc, or to start 2 mins early?

If there isn't, it might not be a bad idea. If there is, then I am being dense, and how do I find it?

I've ben told that the listings for the NHL Center Ice package have now been modified so that subscribers can now set recordings in advance.

Thanks MoxiGuy. I checked it last night and the NHL Package is now working perfectly again. Thank you for all the help. I'm so stoked that I don't have to exchange my Moxi for some Motorola box.

Very nice feature...this will allow my wife to feel more comfortable programing her favorite programs on the Moxi :), if I can get it to work :confused:.

When I try to schedule a recording or simply look at my "Scheduled to Record List", I get the following message: "Your 'Charter Moxi (Moxi ID ....XXXXXX)' is not responding. Verify that it is connected to your cable service and a power outlet, and try again".

I have checked my Moxi and it is connected and working fine. The last 6 digits that charter.net gives for for my serial number are correct.

Am I too early, and the web access feature hasn't been fully activated yet for my area, or is there a problem I need to address?

If anyone is having trouble seeing their digital channels on the TV listings, as I first did, there is a "Settings" link next to the DVR Menu link where you can change your service option to digital, allowing you to see all channels.
Mine did the same thing when I tried it early this morning. Tried later in the day and it worked flawlessly.

As far as I know, this is a venture only between Charter and Diego, the makers of the Moxi software, so it only works for the Moxi software.

Since the DCT isn't a Moxi box, you can't schedule to it remotely.

Similar functionality will make its way to the Moto and SA DVRs next year.

Remote Moxi Scheduling,

Now, if TW (in SoCal) and other providers who still carry Moxi, we'd be in business

Just like fester, I'm in Duluth, MN. I'm psyched about TWCHD, but can't wait for FOODHD and the real Discovery HD.
Good Eats rules!

Question for the web scheduling feature. This might just be me, being dense and not spotting it, but is there an option via the web for Recording Options, as in, to schedule something to overrun by 2 mins, 5 mins, etc, or to start 2 mins early?

If there isn't, it might not be a bad idea. If there is, then I am being dense, and how do I find it?

I don't see those options either.

I really like being able to alphabetically sort the "to be recorded" menu something one can't do on the Moxi!! I wonder if that feature is in the works?

I also wonder who set the genre on the search engine.

I search for "educational" and among others got these results:

Bones
Grey's Anatomy
House
and.....The 3 Stooges :D
actually the stooges did teach me alot!

Overall though it is a very nice feature.

Mine did the same thing when I tried it early this morning. Tried later in the day and it worked flawlessly.

Thanks, I was patient, and the web access started working flawlessly today.

I also just finished setting up my Moxi to feed my 4 major HDTVs. I added more cat 5 cable to the cat 5 cable that I had used to supported the Slingbox (no more Slingbox/Moxi problems!), added baluns and a component video/audio distribution amplifier, and I am now one happy Moxi user! :)

I'm finding Moxi to much more reliable at recording shows than my Sony DHG recorder, and with the external hard drive of the Moxi supporting these 4 TVs, I no longer have to depend on the Sony, which now has the Slingbox attached. Thanks Charter/Digeo!

and.....The 3 Stooges :D
actually the stooges did teach me alot!
"Everything I know I learned from the Stooges"

But maybe it's too close to "Everything I Know I Learned in the Movies"

Does anyone know if the sound levels have been fixed with the most recent update to the moxi?

Does anyone know if the sound levels have been fixed with the most recent update to the moxi?

I believe so. I no longer have to turn my TV's volume up to the 30 range (out of 40). My cable system doesn't seem to have the analog and digital volume levels normalized, so I still have to crank up the digitals a bit more than the analogs.

Update to my problems (crappy analog picture) Switched the video cable and no luck. Called up charter, reset the moxi box (again) did nothing (as I expected it wouldn't) and tech comes out Tuesday. Guess I have a lot of recorded TV to watch before then as I assume they will replace the box.

I also love the web feature, now I have to get an external drive cause with the web feature I can record a show anytime it pops into my head.

Update to my problems (crappy analog picture) Switched the video cable and no luck. Called up charter, reset the moxi box (again) did nothing (as I expected it wouldn't) and tech comes out Tuesday. Guess I have a lot of recorded TV to watch before then as I assume they will replace the box.

I also love the web feature, now I have to get an external drive cause with the web feature I can record a show anytime it pops into my head.

I've yet to see one Moxi DVR produce wavy lines or other similar distortions like you described in an earlier post. I suspect something else is at play here.

You mentioned you had a different piece of equipment (digital box?) before the Moxi, correct? Was it using the same inputs on your TV?

I've yet to see one Moxi DVR produce wavy lines or other similar distortions like you described in an earlier post. I suspect something else is at play here.

You mentioned you had a different piece of equipment (digital box?) before the Moxi, correct? Was it using the same inputs on your TV?

No, my digital box was just using video cable, the moxi is using component, as is my DVD player which the picture is fine. It is not the cables that are the problem, it is either a really bad analog tuner, or interference, but I have no idea where that interference would be coming from and why that effects only analog channels.

Thought just popped in my head. maybe I'll run an extension cord to a outlet on a completely different circuit and see if that helps.

I understand that analog won't look as good as the digital channels, but I can hope I would not see these wavy lines.

Guess will find out more Tuesday

Howdy...

I'm with Charter, in the Greenville, SC market....

Okay, a few questions about my MOXI:

I've had my box for a couple of years now, is there a newer one? I can't find a model number anywhere, so I don't know which one I have.

When I log into charter.net I don't see anywhere to set my MOXI to record.

When I watch Starz OnDemand it has a quick add sometimes that says that the program I'm about to watch is available on Starz OnDemand HD. Is charter going to offer this anytime soon?

Periodically when I switch HD channels, I get a blue screen that says something like I don't subscribe to that channel (I subscribe to all of the HD channels and premiums).

Sometime the screen is really "blocky" and the sound pauses for a sec or 2.

Will charter ever turn on the modem in the MOXI for home networking?

That's it for MOXI questions, though I haven't been an active participant, you all have been super dooper helpful. I can almost always find an answer to my moxi questions on this forum without even asking.

Anywho, Later gators.

I am considering buying a Logitech Harmony 880 remote. I have been unable to use other universal remotes to completely control my Moxi. Has anyone out there been successful in using this remote with a Moxi?
Thanks

This is just what I know from surfing the internet and mooching around in general. Someone from Diego or Charter will probably have better info for you. Still, I'll do my best.


Howdy...

I'm with Charter, in the Greenville, SC market....

Okay, a few questions about my MOXI:

I've had my box for a couple of years now, is there a newer one? I can't find a model number anywhere, so I don't know which one I have.

You probably have the Motorola BMC9012 if you have a single-room unit. Currently there is no newer Moxi for cable. They are releasing a newer unit for retail, but details are slow to emerge.

When I log into charter.net I don't see anywhere to set my MOXI to record.

If you have an "@charter.net email account, login to it at www.charter.net and choose "TV" from the menu on the left. When you see the grid listings for your TV channels, you can click on each show and shedule it to record remotely via the internet. Up at the top-right of the screen there should be a "Settings" menu and also a "DVR" menu where you can alter the settings that 'marry' your Moxi to your charter.net email address. To use the web scheduling feature you HAVE to have the @charter.net email account. You have to go to charter.com to set up your charter.net email. Yes, it's confusing, but worth it. At .com, register your Charter details from your bill, login, and set up email. Log into that email at charter.net and you should be able to access remote scheduling. Whew!

When I watch Starz OnDemand it has a quick add sometimes that says that the program I'm about to watch is available on Starz OnDemand HD. Is charter going to offer this anytime soon?

Charter are very slow to add new HD content. Don't hold yer breath...

Periodically when I switch HD channels, I get a blue screen that says something like I don't subscribe to that channel (I subscribe to all of the HD channels and premiums).

Must confess, I don't know why this happens, but it's happened to all of us at sometime. Not just premiums or HD either, since I don't have premiums or HD. Tuning away from the channel and tuning back gets the channel back.

Sometime the screen is really "blocky" and the sound pauses for a sec or 2.

I think that's to do with signal strength

Will charter ever turn on the modem in the MOXI for home networking?

No, probably not, although it would save them having to give us the cute little lightweight broadband modems we all have now. Of course, if we didn't have them, they couldn't charge us rental for them...

That's it for MOXI questions, though I haven't been an active participant, you all have been super dooper helpful. I can almost always find an answer to my moxi questions on this forum without even asking.

Anywho, Later gators.

Sorry I can't be more help.

pleighton2006 pretty much hit the nail on the head on all points, though, Charter is expanding the HD lineup in many markets so Starz On Demand HD might not be that far away. I've heard one report of it being available in Minnesota, so it's out there in Charter-land.

Dingo8Who, http://splmoxifaq.googlepages.com/FAQ.htm#Troubleshooting
Read and perform the directions on bringing up the on-screen diagnostics. Then, scroll down the page to the "Connectivity Diagnosis" section. The signal level reported by the Moxi's internal cable modem will give you an idea of the strength and quality of signal you have at the outlet. Perhaps, the reason why you are seeing intermittent tiling, loss of sound, and slow tuning is low signal level to the Moxi.

No, my digital box was just using video cable, the moxi is using component, as is my DVD player which the picture is fine. It is not the cables that are the problem, it is either a really bad analog tuner, or interference, but I have no idea where that interference would be coming from and why that effects only analog channels.

Thought just popped in my head. maybe I'll run an extension cord to a outlet on a completely different circuit and see if that helps.

I understand that analog won't look as good as the digital channels, but I can hope I would not see these wavy lines.

Guess will find out more Tuesday
Grainy-ness is one thing, wavy lines is another. I just don't see the DVR causing it unless there's something wrong with the component outputs on it or it's something external to the DVR.

Excellent use of the remote scheduling feature:

Since the Moxi itself can't set reminders, if I know a show is upcoming that I'll want to record outside of the 12-day Moxi guide, I set the Organizer on my cell phone to remind me to set the recording nearer the time. Sure enough, my cell just started beeping, reminding me a show I'd since forgotten about(!) is on tomorrow night. Since I'm at the computer and not the TV, I whiz over to Charter's remote scheduling doohickey, and schedule the new show.

I already have two recordings scheduled - do I want to cancel one to make way for my new recording? I say yes, canceling the one that's on basic cable, assuming it'll automatically reschedule itself for it's 3-hour-later rebroadcast.

Sure enough, once my new show is set, I go to the channel listing for my canceled recording and there it is, 3 hours later, automatically rescheduled!

Thank you! Excellent job, Charter and/or Diego. All that without having to even touch the Moxi! Ain't modern technology awesome?

:D

pleighton2006 pretty much hit the nail on the head on all points, though, Charter is expanding the HD lineup in many markets so Starz On Demand HD might not be that far away. I've heard one report of it being available in Minnesota, so it's out there in Charter-land.

Dingo8Who, http://splmoxifaq.googlepages.com/FAQ.htm#Troubleshooting
Read and perform the directions on bringing up the on-screen diagnostics. Then, scroll down the page to the "Connectivity Diagnosis" section. The signal level reported by the Moxi's internal cable modem will give you an idea of the strength and quality of signal you have at the outlet. Perhaps, the reason why you are seeing intermittent tiling, loss of sound, and slow tuning is low signal level to the Moxi.

I can confirm Starz HD on Demand here is Rochester Minnesota.

No! I have an 880 and I cannot get it to control the Moxi with any reliability. At least not as well as the remote that comes with the Moxi. I've tried every delay setting under the sun and no luck. The remote controls my receiver and TV perfectly. Moxi does not play well with 880. If anyone has the magic settings, please post!


I am considering buying a Logitech Harmony 880 remote. I have been unable to use other universal remotes to completely control my Moxi. Has anyone out there been successful in using this remote with a Moxi?
Thanks

I can confirm Starz HD on Demand here is Rochester Minnesota.

Does anyone know if there is there anyway to trigger an update of the "On Demand" programming list, or does the On Demand menu just automatically update itself as Charter adds content?

No! I have an 880 and I cannot get it to control the Moxi with any reliability. At least not as well as the remote that comes with the Moxi. I've tried every delay setting under the sun and no luck. The remote controls my receiver and TV perfectly. Moxi does not play well with 880. If anyone has the magic settings, please post!

I have a Harmony 880, and it works fine with my Moxi. I used the standard settings for the "Moxi MP12f" from the Harmony Database, no customization ...

Does anyone know if there is there anyway to trigger an update of the "On Demand" programming list, or does the On Demand menu just automatically update itself as Charter adds content?

Go to Internal Diagnostics (Menu + ok on the front of the box for 3 seconds)

Once you're in you can use either the arrows on the remote or the cursor arrows on the moxi box (if you've got an ok button in the middle you are on the right set of buttons)

Use Up and Down to change options, use Right to use that option or select that sub-menu and use left to go back - when your done you can either hit Moxi or Live TV to return to normal usage.


First do an Option 8, Option 82 for ping test - this will send one ping to the digeo server and allow you to make sure you're online.

For VOD updating you'll want to hit Option 8, Option 83 (Actions and Triggers) and trigger a VOD metadata update.


Most markets should have HBO, Sho, Max and Starz! under Premiums, recently they've added TMC (also under premiums) and Fliz under Free Movies

Sorry I've been away for the better part of last week, my market is in the final phases of the HD VOD upgrade and I've been spending alot of late nights makeing it happen here!

This appears to have launched. It's not readily apparent, but if you login to charter.net, goto the TV section, and then click on a program, you'll get the option to schedule a recording.

I have looked around at it and it looks like it is interfacing nicely, my only problem is that my guide on charter.net doesn't have any digital or HD channels in the guide.

Hopefully they will add those to the guide soon.

*Edit*

Of coarse right after I say this I go the charter tv section and I find a place to add the digital channels.....I should have dug a little deeper first.

Does anyone know if there is there anyway to trigger an update of the "On Demand" programming list, or does the On Demand menu just automatically update itself as Charter adds content?

also the box should be getting a fresh update every night to every other night or so if not more frequently - generally when it gets it's guide data - though I'm not 100% sure if it does so as frequently - I've seen instances where a box had guide data but no VOD, so I'm guessing it it's done in batches and expires in a shorter period (as opposed to a box working through it's 11 days of programming and not being able to reconnect for more)

I'm assuming it's part of the Daily downloads that take place every night, but it may be more interactive

Sorry I've been away for the better part of last week, my market is in the final phases of the HD VOD upgrade and I've been spending alot of late nights makeing it happen here!


First, thanks for all of your help on this forum.

I'm in the GSP market; are we in line for the HD VOD upgrade as well? I've noticed some HD VOD movies added over the past couple of weeks. I've also noticed that the "preview" of each of these are in SD. I haven't purchased an HD VOD movie yet, because I'm worried that the actual movie will just be in SD like the preview. Is this something that will be modified?

Thanks again.

First, thanks for all of your help on this forum.

I'm in the GSP market; are we in line for the HD VOD upgrade as well? I've noticed some HD VOD movies added over the past couple of weeks. I've also noticed that the "preview" of each of these are in SD. I haven't purchased an HD VOD movie yet, because I'm worried that the actual movie will just be in SD like the preview. Is this something that will be modified?

Thanks again.

The previews are required to be smaller files so they will preview in SD, if the title is in the HD OnDemand it should be in HD - our content hasn't fully loaded in yet, but I'm told Transformers will be one of the first "new release" VOD titles to be availible in HD and that HD will run $1 more than SD (I.e. Transformers in HD is $4.99 rather than 3.99)

The new Moxi DVR scheduling with Charter.net looks really great! But to use it the TV listings provided by zap2it.com need to be tweaked.

The charter.net listings for zip 48462 don't show the correct channel lineup. I note that if I navigate to zap2it.com and select "Charter Communications - Digital Rebuild ( 48462 )" instead of "Charter Communications - Digital ( 48462 )" - the difference being "REBUILD" I get the correct listings.

The rebuild option presented on the zap2it.com site is not available via charter.net.

Any assistance is greatly appreciated.

Update on my bad analog pictures.

Guys came out at 3:30 today, checked all levels, and they seemed fine but wanted to do some more checking, so they checked the outside line from the box to the house, house to splitter then splitter to wall outlet, they said they saw some bad signal and corrected it, but when they came back in, picture was the same on analog.

So now it was time to switch out boxes. Hooked up new one and bam, problem solved.

Now I have the problem tht they were having network problems so the box could not be activated, so right now I have no guide or anything. Says he has to come back tomorrow for a few minutes to finish it.

I'm just glad I have a decent picture now.

Oh, they left at 5:05

The new Moxi DVR scheduling with Charter.net looks really great! But to use it the TV listings provided by zap2it.com need to be tweaked.

The charter.net listings for zip 48462 don't show the correct channel lineup. I note that if I navigate to zap2it.com and select "Charter Communications - Digital Rebuild ( 48462 )" instead of "Charter Communications - Digital ( 48462 )" - the difference being "REBUILD" I get the correct listings.

The rebuild option presented on the zap2it.com site is not available via charter.net.

Any assistance is greatly appreciated.

Click on "Settings" which is right next to DVR

You should have the option to change it to digital. Try that and see if it is better.

Update on my bad analog pictures.

Guys came out at 3:30 today, checked all levels, and they seemed fine but wanted to do some more checking, so they checked the outside line from the box to the house, house to splitter then splitter to wall outlet, they said they saw some bad signal and corrected it, but when they came back in, picture was the same on analog.

So now it was time to switch out boxes. Hooked up new one and bam, problem solved.

Now I have the problem tht they were having network problems so the box could not be activated, so right now I have no guide or anything. Says he has to come back tomorrow for a few minutes to finish it.

I'm just glad I have a decent picture now.

Oh, they left at 5:05

If they don't get it provisioned today PM me with your name, phone number (as it appears on your Charter Account) and the DOCSIS ID from the box - I should be able to get it configured from here so long as they have it in billing correctly :)

The new Moxi DVR scheduling with Charter.net looks really great! But to use it the TV listings provided by zap2it.com need to be tweaked.

The charter.net listings for zip 48462 don't show the correct channel lineup. I note that if I navigate to zap2it.com and select "Charter Communications - Digital Rebuild ( 48462 )" instead of "Charter Communications - Digital ( 48462 )" - the difference being "REBUILD" I get the correct listings.

The rebuild option presented on the zap2it.com site is not available via charter.net.

Any assistance is greatly appreciated.

If TCFila's advice doesn't work pm me with your Name, Phone number (as it is on the bill) and Market and I should be able to find someone who can update that information or let me know what's going wrong :)

Thanks CharterJames. They won't be out till around 4 tonight, but I think they can get it. If not, you will probably be the first one I tell.

They were good guys yesterday. I think they were getting frustrated by not being able to get it provisioned, but we all had to leave and the help desk could not help them in time.

Thanks CharterJames. They won't be out till around 4 tonight, but I think they can get it. If not, you will probably be the first one I tell.

They were good guys yesterday. I think they were getting frustrated by not being able to get it provisioned, but we all had to leave and the help desk could not help them in time.

Good Deal, I hope it will all work out for you when they finish things off tonight, but one way or another we'll get you up and running ;)

noobish question here. If charter adds new channels do i need to trigger anything with my box to add them, or will they show up automatically?

I'm up and running. Thanks everyone for listening and making suggestions.

noobish question here. If charter adds new channels do i need to trigger anything with my box to add them, or will they show up automatically?

They should show up automatically.

noobish question here. If charter adds new channels do i need to trigger anything with my box to add them, or will they show up automatically?

Moxi should update within 24 hours - generally you'll see the channel as soon as it's added to the channel map - however there may not be a channel icon or guide data if the local system didn't keep Tribune Media (who does the guide data for Moxi) in the loop.

DCTs will pick it up within 5 minutes, however Moxi only updates it's guide on nightly downloads, so you should see the channel ASAP, but you might not get any data or info until you either trigger an update or wait till your next daily update.

Does anyone know what channels/HD channels that charter provides via unencrypted/free QAM? In addition to my moxi, I bought a fta satellite box that has a built in atsc tuner card with QAM support and I want to know if I can get channels through charter with it.

Does anyone know what channels/HD channels that charter provides via unencrypted/free QAM? In addition to my moxi, I bought a fta satellite box that has a built in atsc tuner card with QAM support and I want to know if I can get channels through charter with it.

In most markets you should get any Digital feeds for local channels (for example here we have 3 digital PBS feeds) as well as Local HDs and possibly the Music Choice channels - as things slowly migrate to digital there may well be more and more availible via Clear QAM (the common name for unencrypted QAM)

Does anyone know what channels/HD channels that charter provides via unencrypted/free QAM? In addition to my moxi, I bought a fta satellite box that has a built in atsc tuner card with QAM support and I want to know if I can get channels through charter with it.

Check here: link (http://www.avsforum.com/avs-vb/showthread.php?p=9572850#post9572850)

Someone posted this list in the St. Louis OTA thread previously. The one thing I remember is that they were picking up the neighbor's VOD selections which included some "interesting" selections.:eek:

Check here: link (http://www.avsforum.com/avs-vb/showthread.php?p=9572850#post9572850)

Someone posted this list in the St. Louis OTA thread previously. The one thing I remember is that they were picking up the neighbor's VOD selections which included some "interesting" selections.:eek:

YEAH... that problem came up in alot of markets - the QAMs for VOD where in a range off from normal channels and normal boxes could not tune to them (They were not part of the channel map) As such when QAM tuners started popping up we learned they could tune up that range. Most markets (if not all) should have these encrypted now (Thankfully for us, unfortunately for those who enjoyed watching what their neighbors were doing on VOD...)

Another Side point is in some markets you'll catch channels not commonly availible - for example our headend serves two different Demographic Marketing Areas - so a Clear QAM viewer can pick up the local networks from both. - Channels will also be market by their EIA / QAM frequency and not by Channel number

Moxi should update within 24 hours - generally you'll see the channel as soon as it's added to the channel map - however there may not be a channel icon or guide data if the local system didn't keep Tribune Media (who does the guide data for Moxi) in the loop.

DCTs will pick it up within 5 minutes, however Moxi only updates it's guide on nightly downloads, so you should see the channel ASAP, but you might not get any data or info until you either trigger an update or wait till your next daily update.

There's a few channels I've been getting for a couple weeks that still don't have any guide data.

Help from anyone out there who knows. James?

We got home from dinner tonight and found the Moxi Box stuck at 7:07 pm the clock. When I turned on the TV the channel was on the VOD preview or something like that with the small picture in the upper right hand corner. I did a reset and the box seemed to go through everything properly, but when it finishes with the Moxi Splash screen and the horizontal bar graph completed green, the message Launching Moxi just stays on the screen and the clock is stuck at 12:00. I tried a few more resets all with the same result, including a cold reboot from power.

I talked to a Charter tech support person who supposedly resent a signal to the box and said it could take up to 30 minutes to come through otherwise to call back to schedule a technician. I am pushing 30 minutes soon & don't have any confidence that it will be working. The only thing I haven't tried yet is reseting it while my external hard drive is disconnected.

Any experience or suggestions? Thanks

Well, still no luck and now I have an appointment scheduled for Tuesday afternoon, sigh. For grins I disconnected the RG6 cable in to the back of the Moxi and reset it again and it did the exact same thing meaning that it confirmed my suspicion that the box just isn't seeing Charter because of some problem with the internal modem. My guess is the box will have to be replaced. Now, what are the odds that I will get another Moxi? I do NOT want one of the new Motorola boxes.

I recently started seeing a bar on my screen. This bar only appears on recorded NBC HD content. It is about 3 inches wide and is visible on the right side of the screen about 1/4 of the way from the right side. It is faint but noticeable once you become aware of it. Is anyone else seeing this? I am with Charter in southern Oregon.:confused:

James,

Having the technical understanding of cable TV you do, maybe you can answer one of my long time questions. In this day and age when people can watch TV on their cell phones (why anyone would want to) or watch movies on their computer, I am puzzeled. What I want to be able to do is surf the Internet on my LCD TV. Charter sells Internet and cable TV. The signal for both comes over the same cable. There is a great deal of content on the Intenet I would like to view from the comfort of my living room rather than my office. Is there a technical reason why this can't be done?

If there is anyone else out there that can answer the question please do.:)

Thanks

I would think they could easily implement a browser in the moxi since it has a built in cable modem. My fta satellite box is a complete media center that is connected to my wireless network in my house. It has many built in applications including firefox browser. I have a wireless keyboard and mouse that I keep near my couch and can browse the internet on my big screen. It is really cool if you need to look at something on the large screen or don't want to run to your computer or start up your laptop.

Lots of people are using media center PCs connected to their Tvs nowadays and they are really great. It would be neat if the moxi allowed us to browse the internet and hook up to our home network to access content on other PCs.

I would like to run my Moxi through my Denon 987 (same as 2807) AVR to my Panasonic AE2000U projector. I've searched this thread for "Denon", and found that the Moxi used to have problems with its DVI connection being routed through switching receivers. The last posts I found were last year, saying Digeo was aware of the problems, but I never saw anything about a fix.

Does anyone know if the Moxi 9012's DVI output can be connected via a DVI-HDMI cable to an HDMI switching receiver like my Denon? If not, I suppose I'll just have to use component.

Thanks,
Guy

False alarm - the installer mistakenly installed the micro repeater over an LED port instead of the IR port. FYI, the Moxi IR port is just a 1/4" or so to the left of the clock display, roughly at the top of the clock digits. Point a flashlight in there and you'll see it.

This is an old post, but is this really correct? Is the IR port to the LEFT, or the RIGHT of the clock digits? I'm trying to get my IR repeater to work with the Moxi and am not having luck yet, so I wanted to confirm where the IR input port is on the Moxi? Mine seems to have 4 LEDs to the left of the clock display, and what I think is the IR port to the RIGHT of the clock display, but since it's not working yet I could be wrong. I looked at the picture in the Moxi manual on line and of course they don't bother to mark that.

Thanks,
Guy

I'm pretty sure the port is to the right of the clock.

Help from anyone out there who knows. James?

We got home from dinner tonight and found the Moxi Box stuck at 7:07 pm the clock. When I turned on the TV the channel was on the VOD preview or something like that with the small picture in the upper right hand corner. I did a reset and the box seemed to go through everything properly, but when it finishes with the Moxi Splash screen and the horizontal bar graph completed green, the message Launching Moxi just stays on the screen and the clock is stuck at 12:00. I tried a few more resets all with the same result, including a cold reboot from power.

I talked to a Charter tech support person who supposedly resent a signal to the box and said it could take up to 30 minutes to come through otherwise to call back to schedule a technician. I am pushing 30 minutes soon & don't have any confidence that it will be working. The only thing I haven't tried yet is reseting it while my external hard drive is disconnected.

Any experience or suggestions? Thanks

Reset should work reguardless of if the HD is connected or not - sounds like something in the box's software has crashed hard - I might be able to fix it remotely - PM or email me (firstname.lastname@chartercom.com) with your DOCSIS id on the box and I'll see what I can do. Generally if it won't update the time, that's a sign it can't pick up much of anything from us - if your not seeing major signal issues on other outlets I'm afraid to say it could well be the box.

This is an old post, but is this really correct? Is the IR port to the LEFT, or the RIGHT of the clock digits? I'm trying to get my IR repeater to work with the Moxi and am not having luck yet, so I wanted to confirm where the IR input port is on the Moxi? Mine seems to have 4 LEDs to the left of the clock display, and what I think is the IR port to the RIGHT of the clock display, but since it's not working yet I could be wrong. I looked at the picture in the Moxi manual on line and of course they don't bother to mark that.

Thanks,
Guy

When I've set up IR blasters I usually set them just past (and one under) the word "RECORDING" between the Power/Standby light and the Clock. If your right in front of the box (a few inches away) you should be able to see a round hole about 1/4 of an inch wide - I'm pretty certain that's your IR port.

**EDIT**
I see the port that was mentioned in the previous post, it's in the upper right past the Time - I know using the one(s) on the left worked with the IR Blasters I've set up for Universal Remotes brand IR blaster as well as a Logitech Harmony's IR blaster. I recommend holding it in place (or taping on with Masking tape) and testing before using the factory adhesive.

I would like to run my Moxi through my Denon 987 (same as 2807) AVR to my Panasonic AE2000U projector. I've searched this thread for "Denon", and found that the Moxi used to have problems with its DVI connection being routed through switching receivers. The last posts I found were last year, saying Digeo was aware of the problems, but I never saw anything about a fix.

Does anyone know if the Moxi 9012's DVI output can be connected via a DVI-HDMI cable to an HDMI switching receiver like my Denon? If not, I suppose I'll just have to use component.

Thanks,
Guy


In theory it should, just remember you'd need the seperate audio output as well. As I understand it DVI switching was an issue because most switches didn't pass the encryption data to the device, as such if your DVI device required an encrypted handshake, it wouldn't give you a picture. So it's not so much a Digeo flaw as much as it is a switch flaw. Chances are if the Denon you are using supports other cable boxes using a DVI or HDMI connection it should support the moxi.

James,

Having the technical understanding of cable TV you do, maybe you can answer one of my long time questions. In this day and age when people can watch TV on their cell phones (why anyone would want to) or watch movies on their computer, I am puzzeled. What I want to be able to do is surf the Internet on my LCD TV. Charter sells Internet and cable TV. The signal for both comes over the same cable. There is a great deal of content on the Intenet I would like to view from the comfort of my living room rather than my office. Is there a technical reason why this can't be done?

If there is anyone else out there that can answer the question please do.:)

Thanks


Actually this has been something I've been told we (Charter) had been working on forever - the origional project name was "World Gate" and the idea was to have a small intergrated keyboard/mouse device to allow users to surf through the TV.

I've seen previews of it and even billing codes for the equipment, so I assume it may have been launched in some markets, but given how many years it's been since it was mentioned, I don't think it ever became a full on reality.

Of all the (MSO) digital settops out there right now, Moxi is probably the easiest platform to make this happen on - as it already uses a cable modem and has internet capability. Once I noticed how the Ticker operated I'm suprised a Browser app has not been launched for this box - at the same time I'm not entirely sure how MSOs will take that as they would probably prefer to keep the modem's bandwidth to box operations.

As far as technicial issues - Moxi is the only box I know of that has an internal cable modem and actually uses it (the Motorola ASTBs - 5200 and greater boxes - have modems, but none of them use these) - the only other settop type hardware that I know of that makes use of any sort of internet communications would be the TIVO HD/SIII models.

The good news is with Host boxes (CableCARD) the MSOs won't be dictating the feature sets to retail boxes, so if TIVO or Digeo choose to use the ethernet link that they require for guide updates to allow for surfing - they can.

There's also several models of TV which have ethernet ports and a java browser of their own.

Another reason these kind of products tend to get stalled is the nature of much of what's going on today with the web - while a simple Java browser can do 80% of what's out there, with all the different media codecs (Flash, Video and Audio Codecs etc) it's difficult to do a browser that can run everything or go where everyone wants to go... So I wouldn't be suprise if "WorldGate" got sidetracked (or even ditched) because of that.

- a good example of this is booting up a machine with a Knoppix disk - this loads a Linux distribution into memory without touching the OS or files on the hard disk - which comes in handy for hardware testing (it's my favorite way of testing a cable modem when a person can't surf but the modem's online) -

You pull up Youtube or Myspace and you won't get much - because as current as the Knoppix distro may be, it won't have the latest Flash plugins... (though some of us might prefer surfing without Flash ads all over the place ;) )

This is by no means a deal killer, afterall Given weekly reloads of the OS already happening on a Moxi box, updating the codecs once every few months shouldn't be a biggy - but while that's acceptable in a PC world, it's something many in the cable box world would deem excessive maintenance.

There are also ways of getting around all of this and surfing from your TV now - newer motherboards & video cards are starting to feature HDMI outputs and most of your LCDs and other high end HD TVs feature VGA inputs.

I've got a small Compaq machine I bought from an auction - very small form factor - paired with a wireless keyboard with a built in "joystick" mouse - I use the VGA input on my LCD TV and use the same kind of cable you'd use to connect your Ipod to a stereo (headset to RCA adapter) to connect my PC into my home theater. - I use Azureus (spelling?) - a bit torrent client geared towards free media (Kinda like downloadable you-tube) for video clips and music videos - and even play old video games (Nintendo & Sega emulation) with it - it's slower than any other machine in my house - but it plays music and video just fine. I had it on a wireless connection until I finally bit the bullet and ran an ethernet cable under the house for it.

I think web browsing, DVR recording, media playback (MP3, WMA and more) and games are features that set-top DVRs will start to develop more and more as DVR manufacturers start to feel threatened by Media PCs, however since alot of people don't want to deal with the complexity of Media PCs, they will always be a few steps behind.

I recently started seeing a bar on my screen. This bar only appears on recorded NBC HD content. It is about 3 inches wide and is visible on the right side of the screen about 1/4 of the way from the right side. It is faint but noticeable once you become aware of it. Is anyone else seeing this? I am with Charter in southern Oregon.:confused:

that's odd that it's only showing up on Recorded NBC HD content - there's been bar issues before, and it's my understanding that the recent patches allowed the issue to occur again - however the old Bar issue was more consistant (always on a specific channel type etc)

Have you tried resetting since it first occurt?

Have you done a software reload?

If both answers are a yes, I'd see about getting a box swap out to see if it occurs on a different box - something that specific just doesn't seem like a software glitch.

James have you seen this article or know anything about it. Is this something that is planned to be expanded nationwide at some point soon?

http://www.tvpredictions.com/charterla111907.htm

James have you seen this article or know anything about it. Is this something that is planned to be expanded nationwide at some point soon?

http://www.tvpredictions.com/charterla111907.htm

WOW, I had not seen that!

I knew SDV was happening, but since I had not heard of any plans to deploy in the near future I assumed it TW and Comcast were on the cutting edge of this and Charter was going to give it a while to work out the initial kinks.

I know this is a definite future action - it's like what Hybrid Coax-Fiber networks were 15 years ago - and there's alot of promise out of this, but at the same time there will be a few road blocks (like ensuring box compatibility and of course possible issues with CableCards)

Depending on how well it goes over, I suspect we'll probably see markets deploy this more and more in the next two years (I'm wondering, I seem to remember something abou that market also being one of our first All Digitals, with analog Simo-cast... so it might get pegged to the Digital migration...)

Any reason an Adelphia Moxi Remote wouldn't work on a Charter MOXI?

Web DVR feature is excellent, however, I'm having a problem past couple days. I can "see" my Moxi on Charter.net, in that I can see all of my previously recorded programs. However, whenever I click on the Record button on any program in the TV grid, I get the following message "System is having trouble processing your request. Please try again." I was able to record thru Charter.net a couple days ago, and then all of a sudden I could not. Anyone have any suggestions or fixes?

Web DVR feature is excellent, however, I'm having a problem past couple days. I can "see" my Moxi on Charter.net, in that I can see all of my previously recorded programs. However, whenever I click on the Record button on any program in the TV grid, I get the following message "System is having trouble processing your request. Please try again." I was able to record thru Charter.net a couple days ago, and then all of a sudden I could not. Anyone have any suggestions or fixes?

2 possible causes

1) The system cannot communicate with your box
do a ping from the internal diagnostics (option 8, option 82) to ensure connectivity

2) The Digeo system and the Synacor (Charter's web portal and services) system were unable to communicate at that time - if so, it should be availible now

Any reason an Adelphia Moxi Remote wouldn't work on a Charter MOXI?

I'm guessing the Adelphia Moxi Remote was for a Scientific Atlanta Moxi then it wouldn't work on a Charter Motorola Moxi. - From what I've seen of the Moxi remote there's no way of changing it's base encoding for moxi control - and generally SA and Moto boxes use a completely different set of IR commands... *I* could be wrong, but that would be my first guess if a moxi branded remote didn't work and it came from another MSO.

The second guess would be the remote had problems and that's why it was sold / given away

Thanks James, A fellow had several new ones for sale on eBay. Instead, I was able to get a new Charter one for $15. Glad I didn't get the other. Now wifey and I both have one....dualing remotes. OTOH, This may have been a bad idea :)

Thanks James, A fellow had several new ones for sale on eBay. Instead, I was able to get a new Charter one for $15. Glad I didn't get the other. Now wifey and I both have one....dualing remotes. OTOH, This may have been a bad idea :)

I can definitely relate - I'm using a 6416 which of course is completely compatible with the older DCT remotes & the kids have learned their remotes can control every cable box in the house...

THE REMOTE WARS HAVE BEGUN :eek: ;)

I can relate. I have the Moxi centrally located and use a good modulator to put it on channel 111 and distribute it to all the TVs in the house, then I have IR repeaters at each TV. A little while back I picked up extra remotes on eBay, so finally we don't have to cart one around to whatever room we're watching from. As a bonus, I was able to program each remote to properly control the volumn in each location, even the home theater receiver in the family room!

On a different type of "remote" topic... In another thread earlier I was asking about remote scheduling. Apparently I don't have it. I login to charter.net using my charter.net e-mail address and pick TV, but I don't have a DVR option or any recording options. Is it just not rolled out in my area yet (Centralia, IL 62801), or is there some connection or configuration with my e-mail address and account that is missing?

Help from anyone out there who knows. James?

We got home from dinner tonight and found the Moxi Box stuck at 7:07 pm the clock. When I turned on the TV the channel was on the VOD preview or something like that with the small picture in the upper right hand corner. I did a reset and the box seemed to go through everything properly, but when it finishes with the Moxi Splash screen and the horizontal bar graph completed green, the message Launching Moxi just stays on the screen and the clock is stuck at 12:00. I tried a few more resets all with the same result, including a cold reboot from power.

I talked to a Charter tech support person who supposedly resent a signal to the box and said it could take up to 30 minutes to come through otherwise to call back to schedule a technician. I am pushing 30 minutes soon & don't have any confidence that it will be working. The only thing I haven't tried yet is reseting it while my external hard drive is disconnected.

Any experience or suggestions? Thanks

Well despite calling Charter last night and putting in the ticket that the tech MUST show up with a replacement Moxi Box because I don't want the "new" one, the tech showed up today and pushed the 6416. Luckily my wife stuck to her guns and the tech managed to locate another Moxi from another tech not far away. The good news is we now have a working replacement Moxi box. The bad news is my external hard drive is not showing the recorded programs, but rather the new box keeps wanted to reformat the drive. I thought I remembered a solution for that somewhere in here and will search, but in the meantime wondered if anyone could offer a suggestion.

Thanks

The bad news is my external hard drive is not showing the recorded programs, but rather the new box keeps wanted to reformat the drive. I thought I remembered a solution for that somewhere in here and will search, but in the meantime wondered if anyone could offer a suggestion.

Thanks

This is by design. The content on external drives is encrypted and can only be decrypted by the Moxi that was originally used with it.

If there is a workaround, that would be news to me.

This is by design. The content on external drives is encrypted and can only be decrypted by the Moxi that was originally used with it.

If there is a workaround, that would be news to me.

Sad but true - As I understand it, the encryption is to ensure that no one other than the origional recording device can replay the content (and thus prevent digital copying)

I can relate. I have the Moxi centrally located and use a good modulator to put it on channel 111 and distribute it to all the TVs in the house, then I have IR repeaters at each TV. A little while back I picked up extra remotes on eBay, so finally we don't have to cart one around to whatever room we're watching from. As a bonus, I was able to program each remote to properly control the volumn in each location, even the home theater receiver in the family room!

On a different type of "remote" topic... In another thread earlier I was asking about remote scheduling. Apparently I don't have it. I login to charter.net using my charter.net e-mail address and pick TV, but I don't have a DVR option or any recording options. Is it just not rolled out in my area yet (Centralia, IL 62801), or is there some connection or configuration with my e-mail address and account that is missing?

Should be pretty universal by now - your logging into the web portal with your charter.net email - which should be on the same account as your moxi box - there shouldn't be an issue - I need to set up a test email for my office moxi and see if I can access it that way

Thanks James. I did a power recycle on the Moxi, and everything was fine after that. This is a very useful feature that Charter has rolled out, they should publicize it a bit more. Jumping on what another poster asked in an earlier thread, is Charter thinking about rolling out a mobile-based web access DVR application? That would be useful as well.

On a different type of "remote" topic... In another thread earlier I was asking about remote scheduling. Apparently I don't have it. I login to charter.net using my charter.net e-mail address and pick TV, but I don't have a DVR option or any recording options. Is it just not rolled out in my area yet (Centralia, IL 62801), or is there some connection or configuration with my e-mail address and account that is missing?This may not apply to your situation, but when I first used it my "Settings" for "Select Your Service" showed:
Charter Communications - Hoover, AL

On the pulldown menu, there was another option for:
Charter Communications (Digital) - Hoover, AL

When I did that, I was immediately prompted to associate with the Moxi's MAC address and remote scheduling was available.

Thanks James. I did a power recycle on the Moxi, and everything was fine after that. This is a very useful feature that Charter has rolled out, they should publicize it a bit more. Jumping on what another poster asked in an earlier thread, is Charter thinking about rolling out a mobile-based web access DVR application? That would be useful as well.

I don't think there will be alot of pushing on it until we get the feature availible on our other DVRs (64xx series) - mobile access portal is an interesting idea, I'll pass that up to some major heads on the chain and make sure someone at least knows there interest in it

Yeah, I selected the digital one, but no DVR option. There must be something wrong in my account or something.

I tried calling, e-mailing, and doing the live chat with Charter Support, but none of them had ever heard of remote scheduling of Moxi DVR recordings through the charter.net Web site. Of course, I first had to go through, "No, I'm not having trouble with my Moxi remote." :rolleyes: I went to high school (a long time ago :) ) with the woman at the local office, so I'll give her a call and see if she knows anything.

Not sure this is the right place for this but...what ever happened to Moxi selling their DVR retail? There is a full page ad for it in the new Men's Health Magazine, but the website still says "Coming this Fall." "This fall" doesn't have far to go.

Yeah, I selected the digital one, but no DVR option. There must be something wrong in my account or something.

I tried calling, e-mailing, and doing the live chat with Charter Support, but none of them had ever heard of remote scheduling of Moxi DVR recordings through the charter.net Web site. Of course, I first had to go through, "No, I'm not having trouble with my Moxi remote." :rolleyes: I went to high school (a long time ago :) ) with the woman at the local office, so I'll give her a call and see if she knows anything.

If you get no where there, pm or email me (firstname.lastname@chartercom.com) the Docsis ID on your Moxi (or even your cable modem for that matter) and I should be able to find out if they are on the same account

Making progress, maybe. I'm on with Charter Support again, but I found somebody who knows what I'm talking about. :)

Circuit City has a 500GB external drive for 90 bucks

http://forums.slickdeals.net/showthread.php?t=662342

A
Another reason these kind of products tend to get stalled is the nature of much of what's going on today with the web - while a simple Java browser can do 80% of what's out there, with all the different media codecs (Flash, Video and Audio Codecs etc) it



And let's not forget about spyware, viruses, etc.

Not sure this is the right place for this but...what ever happened to Moxi selling their DVR retail? There is a full page ad for it in the new Men's Health Magazine, but the website still says "Coming this Fall." "This fall" doesn't have far to go.

Its been delayed until "Early 2008". I'm not expect it out until May or June of 2008

http://www.popsci.com/popsci/flat/bown/2007/homeent/item_72.html

Did anyone see Charter's national news today? Chater plans to double it's high def line-up in 2008 by using switched digital video. Charter has already initiated a trial phase of switched digital in northern part of its Los Angeles system.

Does anyone know if switched digital will work with the moxi box ?

that's odd that it's only showing up on Recorded NBC HD content - there's been bar issues before, and it's my understanding that the recent patches allowed the issue to occur again - however the old Bar issue was more consistant (always on a specific channel type etc)

Have you tried resetting since it first occurt?

Have you done a software reload?

If both answers are a yes, I'd see about getting a box swap out to see if it occurs on a different box - something that specific just doesn't seem like a software glitch.
Now that more time has passed this bar is really occuring in the TV. I now see it with DVD's, recorded as well as live TV. Turning the TV off and on removes the bar. I hope that if it is going to get worse it happens quickly while the TV is still under warranty.
Thanks for the response to both my questions.

Making progress, maybe. I'm on with Charter Support again, but I found somebody who knows what I'm talking about. :)

It's working now! Support was able to fix whatever was wrong in my account so that I can see the DVR menu and options. As someone mentioned above, then I had to power-cycle the Moxi for it to start working.

This is a cool feature. Very nice job!

Edit...I thought it was working, but there is a slight problem. Apparently Support changed my channel guide, both on charter.net and in my Moxi, to a town about 20 miles from where I live. Unfortunately, the channel lineup no longer quite matches what's actually on my channels. I don't have any way to get back in touch with the Support tech who helped me with it (only know his name is Joe), so I'll send James my info and see if there's anything he can do after the holiday weekend. Turkey is roasting and stock is simmering! :)

Here's a little more info on the SDV expansion coming from charter. If they only double their channels to 40 thats pretty weak. And i have to wait a year!!! And i don't count On-Demand HD i have a DVR for recording stuff i don't need On-Demand. I'll probably be moving in the spring...if there isn't a significant addition of HD channels i'll be switching to D* when i move as much as i would hate to lose my Moxi...content is king.

http://www.engadgethd.com/2007/11/21/charter-bringing-sdv-40-hd-channels-to-northern-l-a-area/

I'm hearing that Web access for remote scheduling recordings on Moxi should be live by the end of this week (if not sooner). One cool feature of this implementation is that you get real-time conflict resolutions right in your browser.

This is a great service BUT it is only accessible if you have a Charter.net account. The only way to get a Charter.net address is by subscribing to Charter internet services. If you subscribe only to cable service but not internet service then you can not utilize this cool feature as far as I can figure.

Anybody else out there with a Moxi but another internet service provider other than Charter been able to utilize remote scheduling?

I'm just speculating here but you should be able to set up a charter.net account if you want to pay your charter bill online. I would think that they let you do that even if you are not a charter internet customer. I use the update.charter.com webset every month to pay my bill online. I use those same login credentials to access the charter.net website. I would call them and see if they could set you up an account to pay your bill online.

I'm just speculating here but you should be able to set up a charter.net account if you want to pay your charter bill online. I would think that they let you do that even if you are not a charter internet customer. I use the update.charter.com webset every month to pay my bill online. I use those same login credentials to access the charter.net website. I would call them and see if they could set you up an account to pay your bill online.

Hmm. Sounds like an interesting workaround. I will look into this. Is Charter also your ISP?

Thanks

Edit....

No go. I can do the epay...but via my current email address. Again it appears the only way I can get a Charter.net address is to subscibe to Charter internet services......bummer

Hmm. Sounds like an interesting workaround. I will look into this. Is Charter also your ISP?

Thanks

Edit....

No go. I can do the epay...but via my current email address. Again it appears the only way I can get a Charter.net address is to subscibe to Charter internet services......bummer

For now the only way to access this is to have a portal login (i.e. a charter email address) that is tied to the same account number - however I'm talking with some corporate gurus about this and as I understand it there's a pending change (sometime early next year) that should allow those who do not have that email access with some sort of portal access

As I suspected. I hope they make this available to those of us not utilizing Charter for internet services.

Thanks for the info

I would like to run my Moxi through my Denon 987 (same as 2807) AVR to my Panasonic AE2000U projector. I've searched this thread for "Denon", and found that the Moxi used to have problems with its DVI connection being routed through switching receivers. The last posts I found were last year, saying Digeo was aware of the problems, but I never saw anything about a fix.

Does anyone know if the Moxi 9012's DVI output can be connected via a DVI-HDMI cable to an HDMI switching receiver like my Denon? If not, I suppose I'll just have to use component.

Thanks,
Guy

We tried connecting our MOXI box to our new Denon AVR-3080CI receiver using a HDMI cable with a HDMI>DVI adapter.....we never could get a picture. We even tried a HDMI>DVI adapter cable.....no luck. I tried changing some of the settings with the hopes we could get it to work, but it never did. The only thing I didn't try was to connect it directly to our Pioneer PRO-110FD plasma. It would be interesting to see if that worked.

We did successfully connect it via component video and coaxial (digital) audio. It looks great! But it would be interesting to see how it looks with the DVI connection.

Honestly, I just came across this thread and I didn't know whether or not the DVI connection on the MOXI was active or not. Good to know that it is.

My wife LOVES our MOXI. I bought her a 250 mb HD from Costco for her birthday in August and she LOVES the expanded storage capacity. (she's a big tv watcher and kept running out of storage)

Sometime when I have time all try and read all 350 pages of this thread. Anyone care to share the highlights? Anything special we should know about our MOXI?

Sometime when I have time all try and read all 350 pages of this thread. Anyone care to share the highlights? Anything special we should know about our MOXI?

Sure... let's see... a summary of 10,000 posts...

Moxi Good.
Cable Companies Bad.
Users Frustrated.

Did I cover it all?

Oh - and the general consensus is that HDMI doesn't buy you anything compared to Component for the Moxi - in fact, Component is considered better in this case (faster switching, no loss of quality compared to HDMI) so you might as well stick with Component.

I've ben on vacation for a week and miss my Moxie! Anything in the future that would allow me to download what is on my Moxie and transport it to another TV?

Carl

We tried connecting our MOXI box to our new Denon AVR-3080CI receiver using a HDMI cable with a HDMI>DVI adapter.....we never could get a picture. We even tried a HDMI>DVI adapter cable.....no luck. I tried changing some of the settings with the hopes we could get it to work, but it never did. The only thing I didn't try was to connect it directly to our Pioneer PRO-110FD plasma. It would be interesting to see if that worked.

We did successfully connect it via component video and coaxial (digital) audio. It looks great! But it would be interesting to see how it looks with the DVI connection.

Honestly, I just came across this thread and I didn't know whether or not the DVI connection on the MOXI was active or not. Good to know that it is.

My wife LOVES our MOXI. I bought her a 250 mb HD from Costco for her birthday in August and she LOVES the expanded storage capacity. (she's a big tv watcher and kept running out of storage)

Sometime when I have time all try and read all 350 pages of this thread. Anyone care to share the highlights? Anything special we should know about our MOXI?

DVI works, Switching Receivers (including HDMI) should be ok so long as they are ACTIVE switches - many of them are passive and will not carry the entire signal (including the digital encryption handshake - no handshake, no decryption)

If your a Charter customer and you have a charter email on the same account as your moxi you can do remote scheduleing via the TV part of the charter.net web portal.

Other Highlights - So far it seems only 1 HD is supported at a time externally, good news is large USB RAID and JBOD systems count as 1 HD. Retail Moxi box delayed - said to be out early 2008.

Most usefull highlight - using the buttons on the front of the box to access internal diagnostics and resolution changes (which comes in handy if you switch TVs and the box is stuck on a resolution your TV can't handle.)

Alot of hard knocks on the cable companies and people exchanging ideas on how to keep this boxes up and running :D

I've ben on vacation for a week and miss my Moxie! Anything in the future that would allow me to download what is on my Moxie and transport it to another TV?

Carl

I've been using the RCA / analog out and dumping my favorite recordings (as well as VOD movies) on to DVD via DVD Recorder. Downside is you have to keep it at 480i (SD) unless you've got one of the latest recorders, upside is that plus portable DVD players has kept my sanity for long drives with the kids ;)

Wow! Thanks for the quick replies!! Good to know about the DVI connection (I'll just stick with component). Good to know about the external hard drives.

As far as recording shows to view on another tv, like I said in my above post, we use Migula TVMax+ (on a MacMini). You just use TitanTV.com to choose the program you want to record and the software give you the options to:
1. Just record it to your hard drive
2. Record it and burn to a DVD (to view somewhere else.....portable DVD player, etc...)
3. Record it and automatically transfer it to your iTunes (to then sync to you iPod or iPhone)

I also allows "remote scheduling". This allows you to setup your recordings while you're in front of another computer. (we haven't tried this yet)

Another option would be the Sling Box (which I'm sure has been discussed already in this thread)

We tried connecting our MOXI box to our new Denon AVR-3080CI receiver using a HDMI cable with a HDMI>DVI adapter.....we never could get a picture. We even tried a HDMI>DVI adapter cable.....no luck. I tried changing some of the settings with the hopes we could get it to work, but it never did. The only thing I didn't try was to connect it directly to our Pioneer PRO-110FD plasma. It would be interesting to see if that worked.

We did successfully connect it via component video and coaxial (digital) audio. It looks great! But it would be interesting to see how it looks with the DVI connection.

Honestly, I just came across this thread and I didn't know whether or not the DVI connection on the MOXI was active or not. Good to know that it is.

My wife LOVES our MOXI. I bought her a 250 mb HD from Costco for her birthday in August and she LOVES the expanded storage capacity. (she's a big tv watcher and kept running out of storage)

Sometime when I have time all try and read all 350 pages of this thread. Anyone care to share the highlights? Anything special we should know about our MOXI?


I run component to my Denon 2807 then go HDMI (mainly to only have to run 1 cable) to my TV. It works fine, but there is a definate lag when changing channels of different resolution.

Tim

Another option would be the Sling Box (which I'm sure has been discussed already in this thread)


Apparently there is a software conflict with the Moxi and slingbox that gives problems when using the remote. I haven't heard if this has been fixed yet. As soon as it does and slingbox comes out with a mobile version for Blackberry, I will immediately get one.

Tim

I tested my Moxi and sling a few days ago and there is still no solution to this. I have bragged about Diego and SLingMedia and their excellent customer service (note I didn't mention Charter) but their inability to solve this conflict is disheartening.
:mad:

I have encountered a weird phenomenon with my Moxi remote. I have several Charter Moxi remotes and I have tried to control the POWER ON on my SONY AV Receiver and on my Sony TV at the same time. The instructions say it should work and explains how. It has never worked. I just bought via eBay a new replacement remote so my wife and I can control it from different chairs, yeah I know lazy.....Anyhow this one works perfecly. I hit the power button and both go off and come back on simultaneously. The only physical difference I see in the remote is that the Charter logo is black on the old remotes and it is blue on the new one. Any ideas?
Wayne

Wayne,

Are you saying that you have a moxi remote that turns the power on and off for your receiver?

Mine works the volume on my receiver but will not do the power.

Tim

Yes, The little brochure tells how to do it by adding one after the other and yes the "newer" moxi remote does both! The volume controls the AV receiver and not the TV. I can't recall which I did first but I I'm pretty sure it was program the TV and then the receiver. I'll check tonight and let you know if it is the opposite. I tried it both ways on "older" ones to no avail so I end up having it control the Sony receiver but when I switch the video output to watch directly from the TV I have to use sony remote.
Wayne

I have encountered a weird phenomenon with my Moxi remote. I have several Charter Moxi remotes and I have tried to control the POWER ON on my SONY AV Receiver and on my Sony TV at the same time. The instructions say it should work and explains how. It has never worked. I just bought via eBay a new replacement remote so my wife and I can control it from different chairs, yeah I know lazy.....Anyhow this one works perfecly. I hit the power button and both go off and come back on simultaneously. The only physical difference I see in the remote is that the Charter logo is black on the old remotes and it is blue on the new one. Any ideas?
Wayne

That is very odd, I know there's been two models of moxi remote that are pretty much identical so it's quite possible - in theory you should be able to take your existing one that doesn't work into the office and request a different one that will work your model (Mine always worked for both volume and power on my Pioneer Receiver) - if you get any slack in trying to get a different remote let me know and I'll see about getting one sent your way

***EDIT***
Tim, or anyone else getting this problem, feel free to do the same - if the local office gives any problem about swapping out the remote, let me know and I'll see if I can get one shipped - you'll need to PM me your address.

Yes, The little brochure tells how to do it by adding one after the other and yes the "newer" moxi remote does both! The volume controls the AV receiver and not the TV. I can't recall which I did first but I I'm pretty sure it was program the TV and then the receiver. I'll check tonight and let you know if it is the opposite. I tried it both ways on "older" ones to no avail so I end up having it control the Sony receiver but when I switch the video output to watch directly from the TV I have to use sony remote.
Wayne

Is the "newer" one the one you purchased on eBay?

Yes, the newer one with the blue logo was on eBay.

Thanks James, I'll take it in. a couple years ago the ff started acting weird and just went into Charter office near where I work and they swapped it out no questions asked!
Wayne

James,

Do you have access to the remotes that have Charter in blue?

Tim

I have a trouble call scheduled for Thursday of next week, but in the mean time I have no tv programming data...every single channel says the name of the program that is on is the name of the channel...on Fox is KQDS FOX 21 (local affiliate), I have reset everything and tech support resent the guide and data over and over again last night and again this morning... I have had charter here plenty of times for trouble with their high speed internet (which after two years I finally had to cancel) and moxi problems before and I have seen the tech enter some kind of internal user interface and manually download from charter...my question is does anyone know how to access the internal menus in a Motorola BMC9012F Moxi DVR Cable Box, I can't live without anything being recorded for a week... i need to try and do this manually

Thanks to Moxitips.com I was able to figure out that if you hold down the menu and press the ok button simultaneously on the unit you can enter the moxi diagnostics menus...yeah!!! or so I thought i should be happy, I was unable to reacquire my IP address and unable to get the program data utilizing the triggers from that menu...I guess I need a new box

Thanks to Moxitips.com I was able to figure out that if you hold down the menu and press the ok button simultaneously on the unit you can enter the moxi diagnostics menus...yeah!!! or so I thought i should be happy, I was unable to reacquire my IP address and unable to get the program data utilizing the triggers from that menu...I guess I need a new box
Did you verify that the internal cable modem was sync'd?

Diagnostic #6 --> #63

The Moxi can't download guide data if it can't sync up with the CMTS.

I've been using the RCA / analog out and dumping my favorite recordings (as well as VOD movies) on to DVD via DVD Recorder. Downside is you have to keep it at 480i (SD) unless you've got one of the latest recorders, upside is that plus portable DVD players has kept my sanity for long drives with the kids ;)

What I'd LOVE to be able to do is download programs from my MOXIE to my laptop, and use it remotely as if it were a Moxie. Is that possible? If so, what hardware/software would I have to add to my laptop? Low resolution is O.K. for that application.

Carl;)

Carl --

Slingbox is your answer. Basically puts your Moxie on your laptop/desktop/smartphone. GB

You and me both Carl. I'd LOVE to be able to transfer the HD files off the MOXI onto our computer so I could re-purpose them for DVD, laptop, iPhone use. (sigh)....someday I guess. :)

You and me both Carl. I'd LOVE to be able to transfer the HD files off the MOXI onto our computer so I could re-purpose them for DVD, laptop, iPhone use. (sigh)....someday I guess. :)

Tell me MORE? What is it? :confused:

There's been a whole bunch of discussion on this thread regarding Slingbox. Do a search. Also check out www.slingmedia.com and www.slingcommunity.com

Do not buy a slingbox. They and Moxi folks have been setting on a known problem for many, many months. Since 4.1 was installed this problem has been around. Both pointing the finger at each other. You can see the picture that happens to be on but you will be unable to change channels or access the guide reliably. A few folks have jerryrigged their system by buying third party extenders, etc but this needs to be addressed long term. Meanwhile my slingbox sets idle.

James,

Do you have access to the remotes that have Charter in blue?

Tim

I'll double check today, but I know we have 2 types - the ones that came with the moxi boxes and the newer "replacement" remotes - I have a hunch the replacements are your blue text ones

Did you verify that the internal cable modem was sync'd?

Diagnostic #6 --> #63

The Moxi can't download guide data if it can't sync up with the CMTS.

also a 8 / 82 will ping the digeo server - if you can't talk to digeo you won't load much of anything

Did you verify that the internal cable modem was sync'd?

Diagnostic #6 --> #63

The Moxi can't download guide data if it can't sync up with the CMTS.

Status - 5 Up Sychronized
but everything else under diagnostic #6 was "unavailable"

I'll double check today, but I know we have 2 types - the ones that came with the moxi boxes and the newer "replacement" remotes - I have a hunch the replacements are your blue text ones

Thanks

James,

Do you have access to the remotes that have Charter in blue?

Tim
I just returned from our local Charter office and swapped my old "black" Charter remote, for the newer "blue"....it does have the capability to program both the amp and TV. When I asked if they had the newer replacement remotes, they said no; however, when I added that the Charter logo and name was blue at the bottom, they looked, and quickly returned with the new one.

I had accidentally discovered the new remote capabilities with one I purchased from ebay, but I thought it was an fortunate accident that I shouldn't question. Now that I've read about it on this forum and finally the instructions that came with the remote, I realize that there really is a newer one. :)

I just returned from our local Charter office and swapped my old "black" Charter remote, for the newer "blue"....it does have the capability to program both the amp and TV. When I asked if they had the newer replacement remotes, they said no; however, when I added that the Charter logo and name was blue at the bottom, they looked, and quickly returned with the new one.

I had accidentally discovered the new remote capabilities with one I purchased from ebay, but I thought it was an fortunate accident that I shouldn't question. Now that I've read about it on this forum and finally the instructions that came with the remote, I realize that there really is a newer one. :)

Sweet! I will check with my local office.

Tim

I just returned from our local Charter office and swapped my old "black" Charter remote, for the newer "blue"....it does have the capability to program both the amp and TV. When I asked if they had the newer replacement remotes, they said no; however, when I added that the Charter logo and name was blue at the bottom, they looked, and quickly returned with the new one.

I had accidentally discovered the new remote capabilities with one I purchased from ebay, but I thought it was an fortunate accident that I shouldn't question. Now that I've read about it on this forum and finally the instructions that came with the remote, I realize that there really is a newer one. :)

Exactly! I was the one that reported the eBAy version worked. I stopped by one of the local customer services centers and picked me up another blue one. I was actully getting stickiness with the ff button. I had to do the same thing a few years ago with the same button. Obviously I must use that button the most to wear it out.

Funny thing as she handed me the new one I said "oh good these are the new ones" and the rep said "No, we only have one remote and this is the same one". I just smiled and left.
Progrmammed the new blue one and now everything is working great just like the blue one I bought on eBay.

Wayne

I just returned from our local Charter office and swapped my old "black" Charter remote, for the newer "blue"....it does have the capability to program both the amp and TV. When I asked if they had the newer replacement remotes, they said no; however, when I added that the Charter logo and name was blue at the bottom, they looked, and quickly returned with the new one.

I had accidentally discovered the new remote capabilities with one I purchased from ebay, but I thought it was an fortunate accident that I shouldn't question. Now that I've read about it on this forum and finally the instructions that came with the remote, I realize that there really is a newer one. :)

Pretty much any office should have the newer replacement remotes and I have verified that the blue ones are the "after market" remotes - the black logo ones are the ones that came with the box (OEM)

The black one does seem to work for volume and power and most devices, but if it doesn't definitely request to swap for the blue one.

If you get someone at a local office who seems put off with looking through the remotes, let me know and I'll see what I can do to put one in your hands.

****EDIT*****
I'll put out a notice the the offices in my market - no promises it will be read or understood, but just an FYI

I have used an external HDD drive for since 4.1 came out, and it works flawlessly. I am starting to hear a little noise from my hard drive and was thinking about swapping it out.

If I make a copy of my old hard drive onto a new hard drive and then swap out the hard drive on the moxi, will it look at the new hard drive as it would the old hard drive and accept it without having to reformat the hard drive and lose about 400GB of stored shows.

I have used an external HDD drive for since 4.1 came out, and it works flawlessly. I am starting to hear a little noise from my hard drive and was thinking about swapping it out.

If I make a copy of my old hard drive onto a new hard drive and then swap out the hard drive on the moxi, will it look at the new hard drive as it would the old hard drive and accept it without having to reformat the hard drive and lose about 400GB of stored shows.

In theory that might work, but I'm thinking you'll need a full partition level copy (like a ghost image) - similar to how TIVO hard drives are imaged - that *might* work - but it might not.

The good news is you can connect the new one, format it and use it, and just reconnect the old one when you want to access it's content

I'd look into copying it off with a DVD recorder or some other analog recording device.

If you get someone at a local office who seems put off with looking through the remotes, let me know and I'll see what I can do to put one in your hands.



James,

My local office was clueless. They didn't know what a Moxi was until I explained. They said they haven't had any boxes or remotes for quite some time.

Any way you can "get one into my hands"?

Tim

Last night I heard the Ravens were ahead of the Patriots with 10 minutes left, so I fire up the moxie, click the record button, then I clicked the select button (or whatever it's called) and changed the stop recording to be 90 minutes later since hardly any games end on time.

I let it record and came back about 15 minutes later to watch the game. It was fine for a while, then froze solid with about 3 minutes left in the game. It appears the freeze happened right where the program normally would have ended. I could not get the show to continue from that point. Tried stopping, and starting the program but it would freeze at the end and ask if I wanted to delete. Note that the status bar showed there was more content to go beyond the freeze point.

So, I went to live TV and tried not to see the score, then rewound back to the beginning... Great- it restarted from the lock up moment. for a few seconds. Then it skipped to live again. Argh.

Rewound and now it would not rewind back to the beginning. Had to watch the highlights on ESPN instead.

MOXIE HATES football apparently. :mad:

MOXIE HATES football apparently.

Maybe it just doesn't like being called Moxie? <g,d&r>

-Dan

PS: It's Moxi with no "e", in case you didn't get what I was saying. And sorry, I just couldn't help myself. Feel free to pick a nit with something I write any time!

James,

My local office was clueless. They didn't know what a Moxi was until I explained. They said they haven't had any boxes or remotes for quite some time.

Any way you can "get one into my hands"?

Tim

Email me (firstname.lastname@chartercom.com) with a shipping address and I'll send one your way :)

Last night I heard the Ravens were ahead of the Patriots with 10 minutes left, so I fire up the moxie, click the record button, then I clicked the select button (or whatever it's called) and changed the stop recording to be 90 minutes later since hardly any games end on time.

I let it record and came back about 15 minutes later to watch the game. It was fine for a while, then froze solid with about 3 minutes left in the game. It appears the freeze happened right where the program normally would have ended. I could not get the show to continue from that point. Tried stopping, and starting the program but it would freeze at the end and ask if I wanted to delete. Note that the status bar showed there was more content to go beyond the freeze point.

So, I went to live TV and tried not to see the score, then rewound back to the beginning... Great- it restarted from the lock up moment. for a few seconds. Then it skipped to live again. Argh.

Rewound and now it would not rewind back to the beginning. Had to watch the highlights on ESPN instead.

MOXIE HATES football apparently. :mad:



Generally that could be one of two things

1) Tuner Failure (picture was fine but recording is skewed)
2) Signal failure (picture was skewed and box recorded it as is)

Chances are it if was a tuner failure you're looking at having to do a box swap to resolve it - Signal failure will need a tech to verify you're getting proper signal levels.

(IMHO Moxi hates Analog... Analog tuner does not show good quality when set up with a LCD or Plasma)

I don't think it was a tuner or signal failure. When I viewed live, it was fine (maybe that was on the other tuner, but I doubt it), and it happened at exactly the moment the show should have normally finished- I really suspect it's a bug in the overlap coding. Also, normally when you get to the 'end' of a show it asks to delete, etc. This just hung for several minutes until I hit the MoeXEEie button again.

What I'd LOVE to be able to do is download programs from my MOXIE to my laptop, and use it remotely as if it were a Moxie. Is that possible? If so, what hardware/software would I have to add to my laptop? Low resolution is O.K. for that application.

Carl;)

Bad Attitude - I have an even better option for you... see my next post :)

Yes... that's right folks... MoxiMessenger is back and bearing good news!

Hi everyone -

While I've not been chatting... I've been lurking. MoxiGuy and CharterJames are doing such a good job, and logged on so much more often than I that I've not had much to add.

But... now I've got good news and an early tip for everyone.

Tomorrow morning we are announcing Moxi TV for PC, which is a Windows PC software application for Windows XP users with a TV tuner card to be able to use their PC as a DVR.

It will have our new HD UI and most of the features that will be available in the Moxi Multi-Room and Home Cinema HD DMRs, only you'll be able to use it on your PC.

We are kicking off our beta program this week, so if you go to moxi.com you can register to become a beta tester. We just updated the website, so if you've been there recently you'll need to clear your cache. And since we'll only be accepting beta testers for a limited time, I wanted to give everyone here the chance to get in line first.

For all those home theater PC enthusiasts out there, I'm really looking forward to hearing your thoughts. And for everyone eagerly waiting the retail version of Moxi, well, hopefully this is a good appetizer course ;)

MoxiMessenger

The second guess would be the remote had problems and that's why it was sold / given awaypwsher, I think CharterJames second guess is more likely. You probably have a faulty remote.

The differences between the Motorola and PowerKey (Scientific-Atlanta) flavors of the Moxi box are very minor--and only cover what's needed to work with their respective conditional access systems and encryption. As far as I know, the remotes and remote codes are identical.

Not sure this is the right place for this but...what ever happened to Moxi selling their DVR retail? There is a full page ad for it in the new Men's Health Magazine, but the website still says "Coming this Fall." "This fall" doesn't have far to go. The website has been updated. If you head to the Moxi website (http://www.moxi.com), you'll find the latest information... including a very intriguing sign-up opportunity. A few weeks ago, Digeo announced that the two retail models would be released in early 2008.