Tomorrow morning we are announcing Moxi TV for PC, which is a Windows PC software application for Windows XP users with a TV tuner card to be able to use their PC as a DVR.
MoxiMessenger[/QUOTE]

The requirements state you must have an analog TV connection. Does this also do HD or just analog?
I already have a Fusion HDTV tuner by Dvico that can receive TV both analog and HD and can act as a DVR on my laptop. How is this different?

....Fred

I already have a Fusion HDTV tuner by Dvico that can receive TV both analog and HD and can act as a DVR on my laptop. How is this different?The key difference is the Moxi U-I.

So you have to buy a tuner, then you have to buy the Moxi software????

Don't most tuners come with software?

James do you have a listing of all the channels they are now getting so we can have an idea of what others might be seeing soon. And do you have any timeline on when some of these will be available nationwide?

Thanks

http://www.tvpredictions.com/charterhd120607.htm

Tomorrow morning we are announcing Moxi TV for PC, which is a Windows PC software application for Windows XP users with a TV tuner card to be able to use their PC as a DVR.
MoxiMessenger

The requirements state you must have an analog TV connection. Does this also do HD or just analog?
I already have a Fusion HDTV tuner by Dvico that can receive TV both analog and HD and can act as a DVR on my laptop. How is this different?

....Fred

I was wondering the same thing (use it to record HD content). I also saw this today.

http://www.betanews.com/article/Behold_the_dawn_of_the_20_DVRas_software/1196969056

When you guys say Moxi for PC is for windows xp, it's also compatible with Vista, right?

Personally, I'm desperately waiting for the set top boxes. My Moxi finally kicked the bucket last week, so you've got at least one desperate buyer here!

also a 8 / 82 will ping the digeo server - if you can't talk to digeo you won't load much of anything

WOW you said it, basically there is something wrong with the cable line underneath my apartment...the tech that was here yesterday said his little portable gizmo couldn't lock onto the OUTGOING signal, and the incoming was just fine...

He went outside and the box out there read fine, he swapped out all the cable and contacts he could but still no luck it must be the line underground he said...in between that box and the wall is about 50ft of concrete patio blocks...

he'll be back today to determine the next step after he talks to his supervisors and the property owners...

either I get a temporary line above ground (which will require the removal of a divider fence in my back yard) or I go and get a Tivo which can download the guide data through ethernet...

Thought I'd let you know where everything is at with my problem

WOW you said it, basically there is something wrong with the cable line underneath my apartment...the tech that was here yesterday said his little portable gizmo couldn't lock onto the OUTGOING signal, and the incoming was just fine...

He went outside and the box out there read fine, he swapped out all the cable and contacts he could but still no luck it must be the line underground he said...in between that box and the wall is about 50ft of concrete patio blocks...

he'll be back today to determine the next step after he talks to his supervisors and the property owners...

either I get a temporary line above ground (which will require the removal of a divider fence in my back yard) or I go and get a Tivo which can download the guide data through ethernet...

Thought I'd let you know where everything is at with my problem


Hopefully they can work out something with the landlord - more than likely it's affecting other renters there too!

This question is to Charter James.

I had a negitive experience this week with Charter Communications and would like to contact someone by phone, email or letter letting them know what occurred. I would like to communicate this to someone other than the people who answer the 800 number. A corporate address for the person in charge of customer retention or such would be great. Is that something you could provide?

Thanks

I have encountered a weird phenomenon with my Moxi remote. I have several Charter Moxi remotes and I have tried to control the POWER ON on my SONY AV Receiver and on my Sony TV at the same time. The instructions say it should work and explains how. It has never worked. I just bought via eBay a new replacement remote so my wife and I can control it from different chairs, yeah I know lazy.....Anyhow this one works perfecly. I hit the power button and both go off and come back on simultaneously. The only physical difference I see in the remote is that the Charter logo is black on the old remotes and it is blue on the new one. Any ideas?
Wayne

Thanks to James, I got a newer one today and it works just as you described.

Tim

Hi everyone -

While I've not been chatting... I've been lurking. MoxiGuy and CharterJames are doing such a good job, and logged on so much more often than I that I've not had much to add.

But... now I've got good news and an early tip for everyone.

Tomorrow morning we are announcing Moxi TV for PC, which is a Windows PC software application for Windows XP users with a TV tuner card to be able to use their PC as a DVR.

It will have our new HD UI and most of the features that will be available in the Moxi Multi-Room and Home Cinema HD DMRs, only you'll be able to use it on your PC.

We are kicking off our beta program this week, so if you go to moxi.com you can register to become a beta tester. We just updated the website, so if you've been there recently you'll need to clear your cache. And since we'll only be accepting beta testers for a limited time, I wanted to give everyone here the chance to get in line first.

For all those home theater PC enthusiasts out there, I'm really looking forward to hearing your thoughts. And for everyone eagerly waiting the retail version of Moxi, well, hopefully this is a good appetizer course ;)

MoxiMessenger

Bummer!

I'd be all over this, but apparently it isn't compatible with Windows Vista. What are they thinking?

Carl

Is there anyway to re-program a Moxi Box? I got a box from Charter but it shows channels for out in CA and I live in MO. Any help would be appreciated.

Is there anyway to re-program a Moxi Box? I got a box from Charter but it shows channels for out in CA and I live in MO. Any help would be appreciated. Call Charter. They should be able to aim your box at the correct channel map and listings.

This question is to Charter James.

I had a negitive experience this week with Charter Communications and would like to contact someone by phone, email or letter letting them know what occurred. I would like to communicate this to someone other than the people who answer the 800 number. A corporate address for the person in charge of customer retention or such would be great. Is that something you could provide?

Thanks

Here you go. This is the new GM. If my experience is typical expect to be helped. He is the main guy here in STL. I am assuming that he is the GM for all of Charter but he may be just local. Good luck and let us know how it works out for you

SteveGM@chartercom.com

Wayne

Is there anyway to re-program a Moxi Box? I got a box from Charter but it shows channels for out in CA and I live in MO. Any help would be appreciated.

PM or email me at firstname.lastname@chartercom.com with your moxi's DOCSIS ID, the phone number on your account and your market (usually the local major city or county) and I should be able to correct the map for you

PM or email me at firstname.lastname@chartercom.com with your moxi's DOCSIS ID, the phone number on your account and your market (usually the local major city or county) and I should be able to correct the map for you


Once again James goes above and beyond. Nice work!

Tim

Here you go. This is the new GM. If my experience is typical expect to be helped. He is the main guy here in STL. I am assuming that he is the GM for all of Charter but he may be just local. Good luck and let us know how it works out for you

SteveGM@chartercom.com

Wayne

That should work, thanks for answering that one PWSHER

For others - if you ever get a problem with the call center or other issue - make a point of visiting the local office. Ask for a Customer Service or Tech OPs manager and if a CSR says they aren't availible request a phone or email number to reach them later.

I get alot of people who appologize after they tell me all their problems - I always answer it the same way - If you didn't tell us, we wouldn't know, if you don't keep telling us, they tend to assume it was resolved.

I'd rather you get angry at me and tell me what's wrong so we can do something about it than you just disconnect because you've had it. I like to think I'm not alone in that attutite here :D

Thanks to James, I got a newer one today and it works just as you described.

Tim

Good to hear! :D

James do you have a listing of all the channels they are now getting so we can have an idea of what others might be seeing soon. And do you have any timeline on when some of these will be available nationwide?

Thanks

http://www.tvpredictions.com/charterhd120607.htm

Unfortunately I don't have any documentation for their lineups - though I do have most of NC and SC at my disposal if anyone needs them.

I don't know exact schedules - I know there's a big push to get as much HD as possible out in the next year

Personally, I think Dish and most MSOs are counting all individual networks in all markets... so alot of those 150+ channels of HD are locals .... I don't know that for sure - again this is my own intuition - marketing groups tend to do stuff like that... personally I've gotten to play with VOD HD (we now have a nice selection of MHD titles for free, but I've not tried any transactional (pay per title) VOD)


I do know that most markets should be launching History & Golf/Versus and should already have TNT, Universal, ESPN HD 1 & 2, HD Nets and Discovery - those seem to the the core of our HD tiers in most markets. I expect to see MHD and a few others in most markets too

Is there any word on when Digeo will be shipping new Moxi boxes to Charter for deployment?

Last night I was playing with the HD menu. i changed it from 720p to 1080i and then back. ( I was showing my dad since just got a moxi)

If I remember the non-HD channel came full screen, now they and some of the HD channels come in with the black bars on the side. Right now I have the HD set on 720p (my TV is a 720p tv) and widescreen selected. But like i said it has the black bars on the sides.

Can someone help me get it back the way it was, Charter wasn't much help.

Last night I was playing with the HD menu. i changed it from 720p to 1080i and then back. ( I was showing my dad since just got a moxi)

If I remember the non-HD channel came full screen, now they and some of the HD channels come in with the black bars on the side. Right now I have the HD set on 720p (my TV is a 720p tv) and widescreen selected. But like i said it has the black bars on the sides.

Can someone help me get it back the way it was, Charter wasn't much help.
When you say you have widescreen selected, are you talking about the Moxi setting under Settings: Widescreen (wide mode -- checked) or are you referring to your TV itself? I just experimented to prove what I thought, but even with my Moxi set to 1080i & wide mode selected, if I set my TV mode to normal or 4:3 aspect ratio then the side vertical bars are there & the picture within them looks squished.

My initial thought when I read your post was to have you check your TV settings first and make sure for 1080i or hi def settings that it isn't set to normal or 4:3.

Good luck.

Last night I was playing with the HD menu. i changed it from 720p to 1080i and then back. ( I was showing my dad since just got a moxi)

If I remember the non-HD channel came full screen, now they and some of the HD channels come in with the black bars on the side. Right now I have the HD set on 720p (my TV is a 720p tv) and widescreen selected. But like i said it has the black bars on the sides.

Can someone help me get it back the way it was, Charter wasn't much help.


Just because it is on an HD channel doesn't mean that it is in HD. When watching a non HD broadcast on an HD channel (ie. news), it will have the black bars on both sides.

Tim

My MOXI died on Thursday and I was told by the tech who came out to swap the box that Charter is discontinuing the MOXI boxes because they are unreliable and they cost $800 per unit. Does anyone know if this is true? The discontinued part not the cost. They gave me a standard DVR and I can't believe how bad these new DVR units are. So far I've found so many "great improvements" as the tech called them that I'll be switching to Satellite if I can't get a MOXI back.

My MOXI died on Thursday and I was told by the tech who came out to swap the box that Charter is discontinuing the MOXI boxes because they are unreliable and they cost $800 per unit. Does anyone know if this is true? The discontinued part not the cost. They gave me a standard DVR and I can't believe how bad these new DVR units are. So far I've found so many "great improvements" as the tech called them that I'll be switching to Satellite if I can't get a MOXI back.

Unfortunately many techs out there don't know what's going on and only speculate from what they know. Moxi boxes are more expensive than normal or HD boxes - they are DVRs... but they are not $800 a pop (probably speculation from the pricing of TIVO IIIs)

As far as reliability goes - The tuners and modem that are in the BMC 9012 are "picky" - they will cut the picture quicker than normal boxes (which often will allow alot more fault tolerance etc) Point being is if the signal levels are done well and the box is given proper vent space - then most of them run more reliably than the 6416s in so far as recording and viewing.

Because of the guide and operation differences and the reliance on a cable modem in the box - Moxi can be more difficult with VOD issues. Because the lower grade of tuners used in the Moxi boxes, picture quality may not be as good on LCD and Plasma screens.

The honest reason the 6416 was purchased as the "new" DVR was because Motorola only had 2 assembly lines making moxi and they could not keep up with demand. In addition to that on 7/7/07 an FCC mandate went into effect requireing all new equipment to no longer use intergrated encryption (allowing for Customer Premise Equipment or Host boxes to decrypt using cablecards) - and again, new configurations could not be rolled out in time to meet customer demand.

While many techs feel moxi is dead, most of them don't know (or care) that Digeo is one of Paul Allen's many ventures... as is Charter - Paul has a way of making his companies work together... so I fully expect Charter to pick up the new Moxi boxes once MSO boxes are launched and made availible.

In the Event that they do not the 7/07 mandate has already paved the way for customer choice - and when Moxi launches their retail host boxes you can obtain your own and use a cable card to decrypt your channels.

While all this is great down the road, I'm sure you want your moxi back now - what I recommend there is paying a visit to the local office and asking to speak to a Customer Care or Technicial Ops Manager - let them know you are not happy with the 6416 and want it replaced by a Moxi ASAP. Generally they should be able to either schedule something or make arrangements so you can get one as it becomes availible.

Right now there's people who prefer one over the other... Moxi has the better interface, 6416 has the better picture quality... Moxi is more reliable for recording programs, 6416 is more reliable for VOD...

Hopefully as we get updated software to fix 6416 issues and we get newer Moxi hardware to get past it's limitations the DVRs will only vary by interface

Just because it is on an HD channel doesn't mean that it is in HD. When watching a non HD broadcast on an HD channel (ie. news), it will have the black bars on both sides.

Tim

This is correct, however you can "get it back" to where it looked before - what you're going to want to do is go into settings, widescreen - and here select "Cropped"

We frequently get this issue with those who aren't too big on HD or want HD, but get annoyed that the picture doesn't fill up the entire screen.

What your dealing with here is more the Aspect and not so much the resolution - when HD channels are set to Wide mode most SD broadcasts on those channels will float in the middle of the screen

TVs frequently know to take a 420i picture that's in pan-n-scan (4:3) and stretch it - most have that ability...

but on an HD picture, it's being told that it's not supposed to stretch it, so if it's not taking up the entire 1080 or 720 lines it will float in the middle. You either live with it or you set the box to "Crop" the picture so it's always filling the screen.

This will allow you to keep the higher resolution on channels it's availible but keep the picture filling the entire screen - though on Widescreen (16:9) programming you'll lose some of the picture.

*****************EDIT******************
Just doing some testing - if you are in Wide mode you'll see some floating of the picture on a moxi - I'm on a 4:3 SD tube here at the office and I can set to 420i / SD in wide and it's no longer filling the entire screen - some things are done letter box (HBO) others are SDs that would float (local HDs) and some take up full screen

Letter box floads SD content played on HDs (bars on all sides) and shows other content either in full screen or letterbox depending on it's aspect.

Cropped still leaves bars if something was done in intentionally in widescreen (HBO was running Star Wars Episode I) but local SD is now full screen and most HD takes up the entire screen

James, you are a true asset to this thread!! We love our MOXI box!

BTW, did you know the comedian from Hickory that won "Last Comic Standing" ? He sure promoted Hickory a lot!

James, you are a true asset to this thread!! We love our MOXI box!

BTW, did you know the comedian from Hickory that won "Last Comic Standing" ? He sure promoted Hickory a lot!

I've had a few people comment about it, but unfortunately I haven't pay much attention to the comedy circut much... side result of working in cable - I don't spend much time outside of work watching TV ;)

Last night I was playing with the HD menu. i changed it from 720p to 1080i and then back. ( I was showing my dad since just got a moxi)

If I remember the non-HD channel came full screen, now they and some of the HD channels come in with the black bars on the side. Right now I have the HD set on 720p (my TV is a 720p tv) and widescreen selected. But like i said it has the black bars on the sides.

Can someone help me get it back the way it was, Charter wasn't much help.

I haven't seen many people quote themselve, but I am. I did some more playing with it. To answer someones question yes I have the widescreen checked. Then I check all the HD modes except the 1080i (I think I read to do this earlier in this forum,) now it works as it did before.

Has anyone experienced or heard of this problem... In the past few days my Moxi will randomly turn off and generate random numbers across the screen of it's box. Moxi will reboot itself over and over again. I will be in the middle of recording and/or watching something and it restarts itself. It continues to restart itself so sometimes I can watch an hour of a show or just 2 minutes. If anyone has heard of this and can help that would be amazing. I appreciate it, thank you.

Also, in another forum, someone had mentioned something about perhaps its hard drive is failing?

Thanks
spaz

James, Thanks so much. I will get you the information ASAP. Where can I find the DOCIS ID? Tom

I haven't seen many people quote themselve, but I am. I did some more playing with it. To answer someones question yes I have the widescreen checked. Then I check all the HD modes except the 1080i (I think I read to do this earlier in this forum,) now it works as it did before.

With the moxi you can check multiple resolutions, - but always remember it will use the highest of your selected ones whenever possible - so in cases like yours you'd be better off turning off 1080i

The reverse is also true... if you have programming that's in 720p (Like the HD ESPNs) and you have 720p checked in as an option that programming will be shown in 720p - even if you're set up for 1080i -

And if you have anything other than just 420i / SD checked in, your RCA and (if enabled) RF out will not have an output - so if you're using two different outputs (say one for HD TV and one for DVD Recorder) you'll want to be on 420 / SD only while your recording.

James, Thanks so much. I will get you the information ASAP. Where can I find the DOCIS ID? Tom

You can find this on the Back or bottom of the box or in the diagnostics
(menu+ok)

Option 1 - Main Overview
Device Identifer - is your DOCSIS id.

Anyone know the status of the software change that supposedly improves volume level through the MOXI box? I thought it was in the process of being rolled out, but we haven't seen anything here in St. Louis.

Also is there an active software project that, among other things, would create folders for multiple episodes of the same show? Thanks.

Anyone know the status of the software change that supposedly improves volume level through the MOXI box? I thought it was in the process of being rolled out, but we haven't seen anything here in St. Louis.

Also is there an active software project that, among other things, would create folders for multiple episodes of the same show? Thanks.

I don't know any answers on the folders - I do know there was an update - 4.2.9 I believe that improved the volume level - I know this was applied in several test markets and I got mine added to that list (I know SC / NC markets are updated)

When I asked about the rest of Charter it was implied there was going to be a major revision coming up (4.3 I'd assume) and that is going to be rolling - however I've not seen any changes of late, so I'm assuming there's either an issue with 4.3 or there's a major difference between the moto and SA 4.3 which has forced a delay in launching (it's hard enough to keep two DVR platforms similar, we want to keep our moxi boxes as similar as possible)

Has anyone experienced or heard of this problem... In the past few days my Moxi will randomly turn off and generate random numbers across the screen of it's box. Moxi will reboot itself over and over again. I will be in the middle of recording and/or watching something and it restarts itself. It continues to restart itself so sometimes I can watch an hour of a show or just 2 minutes. If anyone has heard of this and can help that would be amazing. I appreciate it, thank you.

Also, in another forum, someone had mentioned something about perhaps its hard drive is failing?

Thanks
spaz

One time a while back, we had a power failure where the power went on and off a few times quickly. After that, my Moxi would go into the endless reboot cycle you mentioned. I don't know what was wrong with it, but I had to have it replaced.

Dan

I haven't seen many people quote themselve

I do it all the time. I say "A wise person once said..." :p

In all seriousness, quoting your previous message helps keep the new message in context, and is something a lot of us do. So you don't have to apologize.

Dan

Along with all of the good tips I've read in this forum (adding USB fans for cooling, keeping the MOXI on small stands). I thought I would share one I did. I bought a UPS (under $40) and have the MOXI unit plugged in to that. Along with never missing a show due to a 10 second power outage and a 6 minute reboot, you also get good power conditioning. I lost power 5 times in one day due to storms in my area and my MOXI didn't care for it too much. Since I bought the UPS I've never come home to find the box with a strange flickering display.:)

Has anyone here had any luck with signing up for the two beta tests being promoted on the Moxie.com forum? I signed up individually for both the Moxi TV for PC software test, and the Moxi Home Cinema HD Digital (misspelled at their web site in the page title by the way) Media Recorder (DMR). I gave my Charter.net email address - was this a mistake? I have heard NOTHING from them at all. And the Community page (forums I assume) has been down for a couple of days now.

The DMR sounded intriguing. It supports cable and OTA (not satellite) but does not have QAM support. Hmmmm. And it requires a wideband internet connection, and doesn't list any hard drive internal storage. Hmmmmmmmmmmmmm.

I really like my Moxi (even fought to get a Moxi replacement it when died) and would love to test the new box. The software sounds good for the PC since the software that came with my TV tuner card has a terrible interface for scheduling recordings.

Marshall living in St. Tammany Parish north of New Orleans

Has anyone here had any luck with signing up for the two beta tests being promoted on the Moxie.com forum? I signed up individually for both the Moxi TV for PC software test, and the Moxi Home Cinema HD Digital (misspelled at their web site in the page title by the way) Media Recorder (DMR). I gave my Charter.net email address - was this a mistake? I have heard NOTHING from them at all. And the Community page (forums I assume) has been down for a couple of days now.

The DMR sounded intriguing. It supports cable and OTA (not satellite) but does not have QAM support. Hmmmm. And it requires a wideband internet connection, and doesn't list any hard drive internal storage. Hmmmmmmmmmmmmm.

I really like my Moxi (even fought to get a Moxi replacement it when died) and would love to test the new box. The software sounds good for the PC since the software that came with my TV tuner card has a terrible interface for scheduling recordings.

Marshall living in St. Tammany Parish north of New Orleans

I have had no luck as of yet (singed up for the Home Cinema beta testing). The only thing I've received is a survey via email.

Has anyone here had any luck with signing up for the two beta tests being promoted on the Moxie.com forum? I signed up individually for both the Moxi TV for PC software test, and the Moxi Home Cinema HD Digital (misspelled at their web site in the page title by the way) Media Recorder (DMR). I gave my Charter.net email address - was this a mistake? I have heard NOTHING from them at all. And the Community page (forums I assume) has been down for a couple of days now.

The DMR sounded intriguing. It supports cable and OTA (not satellite) but does not have QAM support. Hmmmm. And it requires a wideband internet connection, and doesn't list any hard drive internal storage. Hmmmmmmmmmmmmm.

I really like my Moxi (even fought to get a Moxi replacement it when died) and would love to test the new box. The software sounds good for the PC since the software that came with my TV tuner card has a terrible interface for scheduling recordings.

Marshall living in St. Tammany Parish north of New Orleans

No, I haven't heard anything either but it probably takes a while to sort through all the applications and figure out the best mix to give them the info they need. I did see somewhere mentioned that testers may get an opportunity to buy the equipment after the test. Who wants used stuff:rolleyes:
I was also curious that if we (charter folks) were selected would they arrange to have cable cards installed, etc? I would also be leary of participating and lose the ability to have my Moxi Mate.

I totally agree. Since I added my UPC I have had no problems with my Moxi. Although VOD stopped working a few days ago but it appears to be a STL area problem.
Wayne

I have had no luck as of yet (singed up for the Home Cinema beta testing). The only thing I've received is a survey via email.

Well at least you got the survey. I have received nothing (unless my spam filter killed it somehow.)

Having a cable card would be great, but just the ability to record OTA HD that Charter doesn't provide here (CBS and Fox - most of the professional football) would be wonderful.

Marshall (living in St. Tammany Parish north of New Orleans)

I got the survey too (Home Cinema), and they ask if you have an Ethernet connection available where you're going to use it. I hope that's not a requirement for the product as that would kill this for most folks. Anything released nowadays should really support wireless.

I got the survey too (Home Cinema), and they ask if you have an Ethernet connection available where you're going to use it. I hope that's not a requirement for the product as that would kill this for most folks. Anything released nowadays should really support wireless.

Ethernet connection is likely to be a requirement - just as Ethernet or Phone is for TIVO - otherwise you don't have a connection to the Digeo Server and wouldn't get guide & Ticker information


To answer the card question - I'd say if Digeo selects any of us for beta (I didn't get a survey either :( ) then you'd have to make arrangements for a card install. In theory that should not be too difficult (but my experiences with TIVO & cards tells me otherwise) - big thing is with the Moxi you're probably going to want an M Module - CSRs won't know what that is, even techs might have a hard time - but in a motorola system, if it's a Blue or Red lable card (one is 1 way, the other is 2 way) or has a globle logo and says "Media Cypher - M" on it you should be ok - that would be the multi tuner model.

Mind you if I remember the discussions correctly the HT model does NOT support CARD... only Clear QAM - unless they changed it (which may have been part of the delay) The multi-room package did feature card support. - in the case of multi-room only the main box would require ethernet and if you don't have a hard line, I'd recommend using one of those wireless adapters they recommend for game systems

****EDIT****
I'll also wager that old Moxi Mates won't work with these new boxes as the new boxes work on "Firewire over Coax" (which I believe is under the MoCA standard) whereas the old ones retransmitted via analog - which is why a trap was required at the drop - to keep your neighbors from getting your moxi mate's feed.

I got the survey too (Home Cinema), and they ask if you have an Ethernet connection available where you're going to use it. I hope that's not a requirement for the product as that would kill this for most folks. Anything released nowadays should really support wireless.

It would be nice if it had built in wireless, or would support USB wireless adapter, but there are other alternatives to go wireless with the RJ45 port.

You can set up a Wireless Bridge or do a Wireless Access point.

Neither are simple fixes, but not too bad, but of course it requires more hardware purchases.

When I turn my receiver (Denon 3808) off at night, the next day when I turn it back on I get this horrible static in my speakers when I watch live or recorded shows on my MOXI that are in being broadcasted in SD. The HD channels sound fine. It only does it SD channels. It eventually goes away after about 3 to 5 minutes. Is this normal? Is the receiver doing something to correct this because it goes away after a few minutes. I have tried different cables from my MOXI to my receiver (optical and coax). I have also tried soft and hard resets, it still doesn't cure the problem. I guess what I am asking is it my receiver or my MOXI? I called Denon and they said it was my MOXI because the hd channels sounded fine and my other components don't give off thsi static (xbox360, bluray). Charter wasn't any help at all. Any suggestions would be great. Thanks.....

When I turn my receiver (Denon 3808) off at night, the next day when I turn it back on I get this horrible static in my speakers when I watch live or recorded shows on my MOXI that are in being broadcasted in SD. The HD channels sound fine. It only does it SD channels. It eventually goes away after about 3 to 5 minutes. Is this normal? Is the receiver doing something to correct this because it goes away after a few minutes. I have tried different cables from my MOXI to my receiver (optical and coax). I have also tried soft and hard resets, it still doesn't cure the problem. I guess what I am asking is it my receiver or my MOXI? I called Denon and they said it was my MOXI because the hd channels sounded fine and my other components don't give off thsi static (xbox360, bluray). Charter wasn't any help at all. Any suggestions would be great. Thanks.....


Most calls to Charter won't help any - even Call center people trained to deal with such advanced problems would say the moxi works on HD and Digital and it goes away after a minute or so, so it *must* be your Denon. Generaly support attitude is it works this way so it must be the other device - but rather than tell you some things to do about it both support groups will toss the hot potato back and forth. (I've dealt with it myself frequently)

Other devices don't give off the static, but I don't think the other devices are pushing Analog data (or to be specific - analog source on a Digital output) to the receiver.

While it's easy to pass the blame to the receiver again, that won't help anything and honest truth it's easier for you to test other cable boxes (and less expensive!) than it is to expect you to return or try to get your Denon receiver serviced.

You've already tried what I'd start with - Soft Rest, then if fail a Hard Reset.

If this has happened for more than a week, you've experienced at least one software reload (regular maintenance) - which would be my next recommended step.

you've tried both digital audio outputs - which would be next in my book - again so we know it's not how your receiver receives Optical Vs Coaxial Audio.

Have you tried changing your audio output in the settings on the moxi?

See if you get any change between Dolby Digital and Stereo - you may or may not see the problem go away. (it may be expecting a Dolby Digital signal all the time and have difficulty when the box "fakes" it - switching to stereo let's the receiver make the choices of what should be played where)

Again I think your best bet to prove or disprove Denon's support team would be to try it with a different type of cable box - even a 6416 DVR - if the problem persists you know it's how your Denon deals with the analog channel information, if not - it could well be your moxi (and at that point you may even want to try another moxi to see if it's just your moxi or all Moxi in general)

Some of our old SD boxes may also have optical outputs (the smaller 2500s and even some of the old 2000s - these used to be specially ordered "Home Theater" boxes - though since all HD boxes have the optical they now considered general SD stock now.) All of our HD and DVR boxes have Optical and Coaxial audio.

I've not heard of this kind of behavoir happening often with a box - usually an audio setting change or a box reboot resolves it, since it's only analog, that means it's either in how your box is processing the analog or how the Denon is processing it - let's see if we can either find a way to change that process or get something it's happy with!

It would be nice if it had built in wireless, or would support USB wireless adapter, but there are other alternatives to go wireless with the RJ45 port.

You can set up a Wireless Bridge or do a Wireless Access point.

Neither are simple fixes, but not too bad, but of course it requires more hardware purchases.

I am also worried that a hardwired network is not the requirement for the DMR'S, but than I also hope for this beta test that a QAM antena is not required because I do not have one.

but I did read a post (by MOXImessenger or MOXIguy on this thread) that a USB WiFi adapter is on the works.

I am also worried that a hardwired network is not the requirement for the DMR'S, but than I also hope for this beta test that a QAM antena is not required because I do not have one.

but I did read a post (by MOXImessenger or MOXIguy on this thread) that a USB WiFi adapter is on the works.

If the box has a QAM tuner (which from the looks of it the HT one - it should) then you would be able to pick up all Clear QAM channels on your cable line - this should include you Music choice and local HD & Digitals - however you won't pick up your Premiums etc.

I would hope that such a box would accept other inputs (say a composite in from another cable box) and possibly even support IR blaster for remote control for such a box (as a TIVO II would...) but so far I've seen no indication of such support - without cable card OR support to control an external cable box I think the HT box would be VERY limited.

Most calls to Charter won't help any - even Call center people trained to deal with such advanced problems would say the moxi works on HD and Digital and it goes away after a minute or so, so it *must* be your Denon. Generaly support attitude is it works this way so it must be the other device - but rather than tell you some things to do about it both support groups will toss the hot potato back and forth. (I've dealt with it myself frequently)

Other devices don't give off the static, but I don't think the other devices are pushing Analog data (or to be specific - analog source on a Digital output) to the receiver.

While it's easy to pass the blame to the receiver again, that won't help anything and honest truth it's easier for you to test other cable boxes (and less expensive!) than it is to expect you to return or try to get your Denon receiver serviced.

You've already tried what I'd start with - Soft Rest, then if fail a Hard Reset.

If this has happened for more than a week, you've experienced at least one software reload (regular maintenance) - which would be my next recommended step.

you've tried both digital audio outputs - which would be next in my book - again so we know it's not how your receiver receives Optical Vs Coaxial Audio.

Have you tried changing your audio output in the settings on the moxi?

See if you get any change between Dolby Digital and Stereo - you may or may not see the problem go away. (it may be expecting a Dolby Digital signal all the time and have difficulty when the box "fakes" it - switching to stereo let's the receiver make the choices of what should be played where)

Again I think your best bet to prove or disprove Denon's support team would be to try it with a different type of cable box - even a 6416 DVR - if the problem persists you know it's how your Denon deals with the analog channel information, if not - it could well be your moxi (and at that point you may even want to try another moxi to see if it's just your moxi or all Moxi in general)

Some of our old SD boxes may also have optical outputs (the smaller 2500s and even some of the old 2000s - these used to be specially ordered "Home Theater" boxes - though since all HD boxes have the optical they now considered general SD stock now.) All of our HD and DVR boxes have Optical and Coaxial audio.

I've not heard of this kind of behavoir happening often with a box - usually an audio setting change or a box reboot resolves it, since it's only analog, that means it's either in how your box is processing the analog or how the Denon is processing it - let's see if we can either find a way to change that process or get something it's happy with!

Thanks for the advice. I did try another MOXI and the problem was still there. I will try and change the audio setting to stereo instead of dolby digital. Could it be that this is a high end receiver I have with all the most updated inputs that may be the cause of the problem? I will keep you posted. Thanks

Thanks for the advice. I did try another MOXI and the problem was still there. I will try and change the audio setting to stereo instead of dolby digital. Could it be that this is a high end receiver I have with all the most updated inputs that may be the cause of the problem? I will keep you posted. Thanks

K sounds like you've definitely been over this one with a fine tooth comb - another thing that comes to mind - I had this issue with KLH - after about 2 years of regular usage my receiver started doing loud POPs and cut offs randomly- for a while it wouldn't come back - it got so bad I replaced the unit and left it under the bed for a few years (classic geek tragedy - the innability to toss out salvagible electronics)

Brought it into my office (after 2 years of innactivity) it still pops and cuts off here and there, but will come back on immediately and I'll get audio cutouts on all inputs (Coax, Fiber - multiple box types) something in the receiver overheated or blew out and now it's buggy... probably nothing fixable except by the factory... I'm hoping that's not what happened to you, but when you mentioned it comes back in about 5 minutes of usage it reminds me of how this one comes and goes...

K sounds like you've definitely been over this one with a fine tooth comb - another thing that comes to mind - I had this issue with KLH - after about 2 years of regular usage my receiver started doing loud POPs and cut offs randomly- for a while it wouldn't come back - it got so bad I replaced the unit and left it under the bed for a few years (classic geek tragedy - the innability to toss out salvagible electronics)

Brought it into my office (after 2 years of innactivity) it still pops and cuts off here and there, but will come back on immediately and I'll get audio cutouts on all inputs (Coax, Fiber - multiple box types) something in the receiver overheated or blew out and now it's buggy... probably nothing fixable except by the factory... I'm hoping that's not what happened to you, but when you mentioned it comes back in about 5 minutes of usage it reminds me of how this one comes and goes...

The kicker is that on HD channels the sound is perfect. It only happens on SD channels. The receiver is brand new also. It did it on the first day I got it. I think it might be the MOXI that I have through Charter. Probably nothing I can do about it. I wish I could get a hold of another Denon 3808 receiver so then I can rule out the receiver. Thanks again....

The kicker is that on HD channels the sound is perfect. It only happens on SD channels. The receiver is brand new also. It did it on the first day I got it. I think it might be the MOXI that I have through Charter. Probably nothing I can do about it. I wish I could get a hold of another Denon 3808 receiver so then I can rule out the receiver. Thanks again....

Since it repeated on the Moxi it's likely to be either Hardware configuration of the BMC90xx or possibly something correctable via the software - don't know if the upcoming software update might help there. Another receiver would be great, but I have a feeling it would probably repeat itself - It could be just that receiver, but I don't like to blame the customer's equipment unless I've exhausted all options -

If you don't have any other cable boxes with a fiber out have us come out there with a Hd box of a 6416 DVR just to try that connection - if it goes away you know for sure it's moxi - (Just add a HD box to the account and return it the same week and tell them you didn't like it ;) - not the nicest thing to do but probably the easiest way to get them to test it with something else)

When connecting an external hard drive to the Moxi do you plug into the usb port in the front or rear of the unit?

Thanks

When connecting an external hard drive to the Moxi do you plug into the usb port in the front or rear of the unit?

Thanks
Connect the unit to the rear USB port

Here you go. This is the new GM. If my experience is typical expect to be helped. He is the main guy here in STL. I am assuming that he is the GM for all of Charter but he may be just local. Good luck and let us know how it works out for you

SteveGM@chartercom.com

Wayne
I received a very quick response from my email to Steve. Charter has responded very favorably to the situation. Thanks for pointing me in this direction.

Connect the unit to the rear USB port

Thanks for the fast reply!

In reading through threads on the AVS forums it is interesting to learn that for example Madisonville, LA Charter offers 42 HD channels and my local here in Medford, OR only offers 20. Is this a equipment issue or what? The availability of HD seems random. I can get HD locals from Charter but if I went to DirectTV or Dish I could not. The quality seems random also. CBS seems to have the worst and Discovery the best. Why? It strikes me that all the cable and sat companies are doing their own thing and as a result the roll out is what it is, slow and erratic. I would think it would make more sense for a company to exist that provided a source to all programming and the cable and sat companies would go to them to buy content. Maybe I am not seeing things as they really are. It would be interesting to here from those in the know, how all this all works.

Here in Kennewick, WA (Tri-Cities), we get 20 HD channels as well from Charter:

HDNet
HDNet Movies
ESPN2
ESPN
HD Theater
HBO
Showtime
Cinemax
ABC
CBS
NBC
PBS
STARZ
The Movie Channel
TNT
A&E
History
Universal
MTV

At least you get Discovery! :)

When are the Cable and SAT companies going to get smart and give something back to LOYAL customers? They all give great deals for a few months to woo you over, then when that term is over, zap you with rates that skyrocket. It only encourages you to jump ship to the next best deal! I'm tired of "YO-YO" pricing! Anything we can do to get their attention?

Carl:mad:

In reading through threads on the AVS forums it is interesting to learn that for example Madisonville, LA Charter offers 42 HD channels and my local here in Medford, OR only offers 20. Is this a equipment issue or what? The availability of HD seems random. I can get HD locals from Charter but if I went to DirectTV or Dish I could not. The quality seems random also. CBS seems to have the worst and Discovery the best. Why? It strikes me that all the cable and sat companies are doing their own thing and as a result the roll out is what it is, slow and erratic. I would think it would make more sense for a company to exist that provided a source to all programming and the cable and sat companies would go to them to buy content. Maybe I am not seeing things as they really are. It would be interesting to here from those in the know, how all this all works.

Apparently, Louisiana is able to get 42 HD channels because Charter had to rebuild their network there after Hurricane Katrina, thereby upgrading system wide capacity.

In terms of how cable companies structure who gets what content, that seems a total mystery. For example, here in St. Louis, we've had MHD for almost a year, but we still don't have Universal HD.

When are the Cable and SAT companies going to get smart and give something back to LOYAL customers? They all give great deals for a few months to woo you over, then when that term is over, zap you with rates that skyrocket. It only encourages you to jump ship to the next best deal! I'm tired of "YO-YO" pricing! Anything we can do to get their attention?

Carl:mad:

I hear ya, I called to try and reduce my bill by cancelling HBO and was told that because I had a package, my bill would go up if I dropped HBO!!
Cable and phone co.'s are into bundling all telecomm products these days. My cable provider is offering a good deal if you do all three: tv, internet, and phone but it is a twelve month YO YO offer.

When are the Cable and SAT companies going to get smart and give something back to LOYAL customers? They all give great deals for a few months to woo you over, then when that term is over, zap you with rates that skyrocket. It only encourages you to jump ship to the next best deal! I'm tired of "YO-YO" pricing! Anything we can do to get their attention?

Carl:mad:

I hear ya, I called to try and reduce my bill by cancelling HBO and was told that because I had a package, my bill would go up if I dropped HBO!!
Cable and phone co.'s are into bundling all telecomm products these days. My cable provider is offering a good deal if you do all three: tv, internet, and phone but it is a twelve month YO YO offer.


What I am about to say may sound like I am defending these companies but I am really just attempting to give some insight to how to negotiate with them. Their main objectives are to increase customer base and make money. These are necessary ingrediants to a sucessful business. If you try to deny them this you will get nothing from them. When my cable company began offering telephone service I called to sign up and not surprisingly they said I could only have one promo rate at a time. Not wanting to lose my TV promo I declined the new phone service. About a month later they called me wanting to sell me telephone service. I explained the promo situation and after being on put on hold for a few minutes I was told I could have both promos. The point here is you have to get to the person who is authorized to give you what you are asking for. Either directly or indirectly. These types of decisions cannot be in the hands of all of their employess. Ask nicely and don't threaten, for what you want and give them facts. For example, if I can get 100 HD channels from DirectTV and only 25 from you the cable company for almost the same price, why should I stay with you the cable co. You also must be commited to actually changing companies. Those of us that do switch actually help the next guy win. One time I switched from a $100 a month cable deal to satallite. 3 months later my cable co. came back and offered me the same package I had for $29/mo. for one year. They have a business model that works for them and they will not deviate from it much, but will given the right situation. Because they offer promos to new customers that tells me that if they lose me they have to find 2 new customers to make up for it. They really don't want to lose you but the person at the 800 number you call is not the person who is authorized to keep you. This approach has worked the best for me. I am not 100% successful but more often than not I am. Just remember that they charge what they do because most of us are willing to pay what it is. If you don't think that is true, did you ever think you would be paying over $3 a gallon for gas?

Anyone know the preset code number for the MOXI box, so I can use another remote to talk to it? (they are normally a 5-digit code)

Thanks!

Question: Can one transfer the contents on their external drive to another via their computer?

I bought a 500G and now I'm thinking of going 1TB, but I'd hate to lose my recordings.

(Sorry to ask, but a search on this monster thread just doesn't seem like a good plan)

Thanks in advance,

Sketch

Question: Can one transfer the contents on their external drive to another via their computer?

I bought a 500G and now I'm thinking of going 1TB, but I'd hate to lose my recordings.

(Sorry to ask, but a search on this monster thread just doesn't seem like a good plan)

Thanks in advance,

Sketch

You can absolutely not transfer anything from an external drive. The security on these is unbelievable. Although you can add a new one and then remove it and add the old one back to watch those programs. you can switch back and forth.

You can absolutely not transfer anything from an external drive. The security on these is unbelievable. Although you can add a new one and then remove it and add the old one back to watch those programs. you can switch back and forth.
Yeah, I figured that to be a last resort option. I was hoping to save a few pennies and use the 500G as a backup for my wife's PC.

Oh well. At least we finally have that external drive option.

Thanks, P

Question for you Moxi owners. Can you please tell me what options you have for your audio settings? Specifically digital audio output wise.

Question: Can one transfer the contents on their external drive to another via their computer?

I bought a 500G and now I'm thinking of going 1TB, but I'd hate to lose my recordings.

(Sorry to ask, but a search on this monster thread just doesn't seem like a good plan)

Thanks in advance,

Sketch

I'm not completely sold that it isn't possible....

The reason being is that when you record to a hard drive it is set up to only work on that Moxi Box.....If you make a copy onto a new hard drive that content should still work with the original Moxi Box.

With that being said, I don't know how far the secruity goes and if the hard drive has some sort of identification to distinguish itself from another hard drive and if you would put the new hard drive in that it will want you to format it.

As soon as I buy myself a new hard drive I will test it out and I'll let you guys know if it worked.

Question for you Moxi owners. Can you please tell me what options you have for your audio settings? Specifically digital audio output wise.

I have only the "Dolby Digital" box checked in Audio Settings and use a fiber optic connection to my Denon AVR-983. Works fine except the audio on HD channels is about 5 dB lower than the analog channels.

Hope this helps,
Pete

Thanks. Another quick question I forgot to ask you guys. What is/was the newest/latest model number of the Moxi that Motorola makes/made? Reason being I am trying to get one through my cable company. Long story. But I hear they are being phased out.

I have only the "Dolby Digital" box checked in Audio Settings and use a fiber optic connection to my Denon AVR-983. Works fine except the audio on HD channels is about 5 dB lower than the analog channels.

Hope this helps,
Pete

Thanks. Another quick question I forgot to ask you guys. What is/was the newest/latest model number of the Moxi that Motorola makes/made? Reason being I am trying to get one through my cable company. Long story. But I hear they are being phased out.

While there are several models designed and shown off, as far as I know the noly models availible to a Motorola Based headend system @ this time are the BMC 9012 and the BMC 9022

9012 - 9000 Series 1 TV - 2 tuners
9022 - 9000 Series 2 TV - 2 tuners

As the name inplies the 9022 can be paired with a moxi mate for a secondary TV to have access to the Moxi's tuners. From what I've seen the 9022 has a larger hard drive and a built in DVD drive. - other than that they operate pretty much the same and use the same base firmware/software.

For SA based systems, you'll have to find an SA guru who knows the model numbers.

Here's the major roadblocks you may face

1) If a system has not previously deployed moxi, old 90xx series won't work because there's no Digeo Server local to the system

2) If you acquire a BMC 90xx it will *NOT* be able to be added to any US cable system due to FCC mandates that no new boxes can be added after 07/01/07 unless they provide for SEPERATE encryption (I.e. Cable CARD based)

3) Motorola only had 2 assembly lines making the 90xx series and could not keep up with demand. As I understand it no new MSO boxes have been sold / released since the 7/07 FCC mandate (there has been talk of MSO versions of the CableCard boxes as well as the Retail ones, but so far no news of release)

If your in a Charter Market that has had Moxi in the past, you stand a good chance of getting one if you talk to someone in Customer Service Management or Tech Ops Management and make sure you let them know you want a Moxi. I know in my market we are actually deploying more Moxi than 6416 as of late because we are waiting on our next shipment of 6416s and have a large number of Moxis returned from those who prefer the 6416.

Sadly reading this forum as well as the 6416 thread I started it seems that whichever DVR you prefer, unless you have a good talk with management you'll frequently wind up with the other :eek:

I'm not completely sold that it isn't possible....

The reason being is that when you record to a hard drive it is set up to only work on that Moxi Box.....If you make a copy onto a new hard drive that content should still work with the original Moxi Box.

With that being said, I don't know how far the secruity goes and if the hard drive has some sort of identification to distinguish itself from another hard drive and if you would put the new hard drive in that it will want you to format it.

As soon as I buy myself a new hard drive I will test it out and I'll let you guys know if it worked.

Nothing's impossible - just very, VERY improbable.

Digeo locked it down tight - and remember, that box you're opening isn't yours... it's the cable company's - most the time it's pretty obivious when a box has been opened and that alone is enough to get your account slapped with a "box replacement fee"

The encryption is keyed around the hardware addresses - once a box formates a drive to work with it, it will let you connect and disconnect at will - so there's nothing to stop you from having a collection of USB drives with different programs - but if that drive was not formatted by that box - it won't read it and will request to format it again

Sure it's probably some sort of MPEG3 or MPEG4 codec - and sure give enough hackers enough time with the right machine I'm sure someone will find a way to extract content off of an external - but the BIG point here and the main reason I'm reinterating this warning is - if you mess with the box, you're likely wind up buying that box - which will then be wiped from the system and reduced to a Digeo branded paperweight. You'll be out of $200 or more (at least check the box recovery fee for a DVR was $500) AND a DVR... That's the minimal response... some systems could press charges for destruction of property, suspected cable thieft or just disconnect you and deny any future service.

I'm all for freedom of information - but just remember the consequences - this isn't like downloading something you shouldn't where in all likelyhood if your IP is caught you'll get a cease and desist letter.

Coming from someone who's job ALLOWS him to open the box - I can honestly tell you there's tell-tale signs and it's really not worth it

Here in Kennewick, WA (Tri-Cities), we get 20 HD channels as well from Charter:

HDNet
HDNet Movies
ESPN2
ESPN
HD Theater
HBO
Showtime
Cinemax
ABC
CBS
NBC
PBS
STARZ
The Movie Channel
TNT
A&E
History
Universal
MTV

At least you get Discovery! :)


HD Theater is the new name for Discovery

DSLDO - you asked about USB ports and HD expansion (I'm catching up emails, it's been busy here!)

Rear USBs only for expansion - only 1 HD at a time.
Front USBs are for Card readers - only seems to be enabled if you have the Photos or Jukebox options in your guide (I've been told this is only on 9022s)

that box you're opening isn't yours... it's the cable company's

I wasn't clear with what I was saying. The hard drive that I would copy would be my external Hard Drive. I wouldn't open up the moxi box.....although if I did I would put a better cooling system in it.

No I have a 320GB internal HDD in an external case and normally I range between 60-80% full and was looking to eventually put that hard drive in my computer and buy a 750GB HDD to put in my external enclosure for my Moxi.

What I would do is copy the whole 320GB hard drive onto the 750GB hard drive hopefully giving it the encryption that it needs to play the content.

Maybe the 750GB hard drive should be formatted by the moxi then all the content copied from the 320GB to the 750GB.

Like I said I really don't know if it can be done but it would be nice if for nothing else to have a backup of the external at a point in time incase that external dies.

I wasn't clear with what I was saying. The hard drive that I would copy would be my external Hard Drive. I wouldn't open up the moxi box.....although if I did I would put a better cooling system in it.

No I have a 320GB internal HDD in an external case and normally I range between 60-80% full and was looking to eventually put that hard drive in my computer and buy a 750GB HDD to put in my external enclosure for my Moxi.

What I would do is copy the whole 320GB hard drive onto the 750GB hard drive hopefully giving it the encryption that it needs to play the content.

Maybe the 750GB hard drive should be formatted by the moxi then all the content copied from the 320GB to the 750GB.

Like I said I really don't know if it can be done but it would be nice if for nothing else to have a backup of the external at a point in time incase that external dies.

Probably your best bet would be some form of imaging system that would take the partition from the old drive and copy it to the new - modifying it to the new drive size - something akin go Ghosting a computer drive. In theory a partition level copy would also serve as a backup - I'm just not sure what's out there for imaging in a Linux world (Moxi Os on the box is Linux based)

Probably your best bet would be some form of imaging system that would take the partition from the old drive and copy it to the new - modifying it to the new drive size - something akin go Ghosting a computer drive. In theory a partition level copy would also serve as a backup - I'm just not sure what's out there for imaging in a Linux world (Moxi Os on the box is Linux based)

I know nothing about Moxi and computers except that I turn them on and they work (most of the time), but....

I believe that if you unplug the HD from the Moxi and then plug it into a computer the computer will see that it is not formated for a computer and they want to format it (wiping out everything from Moxi) before you can "see" the data on it. Unless it is just formated for Linux and any Linux computer can read it.

Thanks. Another quick question I forgot to ask you guys. What is/was the newest/latest model number of the Moxi that Motorola makes/made? ... I hear they are being phased out. (This overlaps the info provided by CharterJames)

Depends what you mean by "phased out." Motorola has stopped manufacturing the BMC9012 and BMC9022 Moxi boxes. That's because, based on current FCC regulations, cable companies are no longer permitted to deploy new boxes that have the decryption and security technologies built-in. For that reason, Moxi is developing a new box for cable companies that will use CableCARD.

But the cable companies are not phasing out the boxes they already have. They remain in inventory... and you might get one if your local cable office has one in stock (from a customer who moved or dropped the service or switched to another DVR box)

As for the new Moxi cable box.... (stay tuned)

I know nothing about Moxi and computers except that I turn them on and they work (most of the time), but....

I believe that if you unplug the HD from the Moxi and then plug it into a computer the computer will see that it is not formated for a computer and they want to format it (wiping out everything from Moxi) before you can "see" the data on it. Unless it is just formated for Linux and any Linux computer can read it.

it's linux based, but still encrypted - most systems will see the hardware and see either a "non-dos" or other inaccessible partition.

Is there a size limit to what moxi can regcognize? A 1TB single usb drive solution? An external usb raid 2TB++?

Also what about the so called western digital "green" drive. It is variable speed from 5400-7200rpm but I'm not sure based upon what. It has a 16mb buffer. I believe they call it "My Book Essentials". Will the performance of this external usb unit keep up with HD content?

CharterJames -

My local market (altadena, close to los angeles) got a few new HD channels in early November - some have been updated correctly, but 3 - ESPN2 (Ch772), FSN (Ch774), & Starz (Ch790) have no guide data or channel name in my Moxi box.

Any chance this can be corrected? Since some channels (A&E, KCAL, Cinemax) got updated properly, I don't think it's an issue with my box ...

Oh, and Animal Planet HD (766) and Discovery HD (767) are missing data as well.

Oh, and Animal Planet HD (766) and Discovery HD (767) are missing data as well.

Are they missing icons or lack guide data? if so hit me @ firstname.lastname @chartercom.com I'll need your name, address and the phone number your account is on and I should be able to find someone in your market who can get that guide data corrected

Is there a size limit to what moxi can regcognize? A 1TB single usb drive solution? An external usb raid 2TB++?

Also what about the so called western digital "green" drive. It is variable speed from 5400-7200rpm but I'm not sure based upon what. It has a 16mb buffer. I believe they call it "My Book Essentials". Will the performance of this external usb unit keep up with HD content?

Here's what I've noticed from previous discussion

1) Drives with sleep modes or Variable sleep modes are likely to have issues - I'd say the Green drive is likely to be risky

2) Drive size doesn't matter - so long as it's recognized as a single volume - so multi disk JBOD or RAID arrays should work - so far at least one confirmation of 1TB multi-disk usb array has flown across by my memory.

I just got 4 new HD channels in Medford Or.

Weather Channel
TLC
Discovery HD
4th one escapes me at the moment.

The only channel I really want in HD is FX. Does anyone know if this one is in Charter's plans?

I have a problem with trying to figure out which external drive to add to the Moxi box.

The on screen message says the drive has to be at least 7200 RPM and have an 8 mb buffer.

The problem is, not one, not a single one of the manufacturs of external hard drives that I've looked at (about a dozen so far) publish the buffer size spec.

How do you insure that you get a drive that has at least an 8 mb buffer?

Some other things... about two or three weeks ago, my Moxi box broke completely (no power at all), and the tech that swapped it out says that Charter is no longer ordering new Moxi boxes from the manufacturer and will eventually be dropping them (I am in Michigan but he said it was all of Charter).

I too would also be interested in hearing if there is any way to decrypt content on the external hard drive for playback on a PC. (I know there probably isn't... I didn't find anything on Google.)

Has anyone ever experienced a Moxi stuck in a reboot cycle? I was watching a recorded program when all of a sudden it "crashed" or just began rebooting. When it came back up, I could only switch channels and it said there was a problem with my box and only limited functionality. So I manually reset it, and now it is just going through all the same rebooting processes (connecting to network, preparing system, services, etc) but never finishes. Is Charter doing an upgrade tonight or is my box really not working?

I hope it's the former, because my external hard drive is really full of stuff I haven't had time to watch, and this is the second time I will have lost all of the stuff on it if I have to connect it to a new Moxi. I know that Diego has good reasoning for this, but maybe I've had 2 different moxies (and now, maybe a 3rd) since I've been a Charter customer and I hate not knowing if any of my programming will be available to me when I get home!

Some other things... about two or three weeks ago, my Moxi box broke completely (no power at all), and the tech that swapped it out says that Charter is no longer ordering new Moxi boxes from the manufacturer and will eventually be dropping them (I am in Michigan but he said it was all of Charter).

I too would also be interested in hearing if there is any way to decrypt content on the external hard drive for playback on a PC. (I know there probably isn't... I didn't find anything on Google.)
On the first point, consider the source regarding Charter "dropping" them. That may be true, but a field tech isn't really in the position to know what Marketing is doing or planning to do. It is true they aren't ordering more, and that's because there aren't any more to order (no more of the models currently available are being made). That may or may not change when the new models come out in a few months.

On the second point, no one in this incredibly long thread has ever found or claimed to have found a way to decrypt the content -- although many have asked about it.

Has anyone ever experienced a Moxi stuck in a reboot cycle? I was watching a recorded program when all of a sudden it "crashed" or just began rebooting. When it came back up, I could only switch channels and it said there was a problem with my box and only limited functionality. So I manually reset it, and now it is just going through all the same rebooting processes (connecting to network, preparing system, services, etc) but never finishes. Is Charter doing an upgrade tonight or is my box really not working?

I hope it's the former, because my external hard drive is really full of stuff I haven't had time to watch, and this is the second time I will have lost all of the stuff on it if I have to connect it to a new Moxi. I know that Diego has good reasoning for this, but maybe I've had 2 different moxies (and now, maybe a 3rd) since I've been a Charter customer and I hate not knowing if any of my programming will be available to me when I get home!

Sorry to tell you but my Moxi did get stuck in a reboot loop once and I had to swap it for a new one. I don't know if you have tried unplugging it yet, but other than that I don't know what else to try. I hope someone else has some better news for you.

Guy

Sorry to tell you but my Moxi did get stuck in a reboot loop once and I had to swap it for a new one. I don't know if you have tried unplugging it yet, but other than that I don't know what else to try. I hope someone else has some better news for you.

Guy

pk_aeryn,

Not to put the nail in the coffin, but I too had the same problem. Is your clock stuck on 12:00? I had to get mine replaced (thankfully Charter came up with one) plus I learned the hard way about the data on the hard drive not transferring over to the new Moxi :mad:

I tried EVERYTHING I could think of, but had no luck. In my situation we got home to find the clock stuck at a time a few hours earlier & I too did a manual reset and then it got it stuck in a continuous reboot type loop where it would never finish and connect. Sorry that it sounds like you will be on your 3rd one.

I have a problem with trying to figure out which external drive to add to the Moxi box.

The on screen message says the drive has to be at least 7200 RPM and have an 8 mb buffer.

The problem is, not one, not a single one of the manufacturs of external hard drives that I've looked at (about a dozen so far) publish the buffer size spec.

How do you insure that you get a drive that has at least an 8 mb buffer?
All I know is, earlier in this thread, folks mentioned that they were having good luck with the Western Digitals. I am using a WD 500G "My Book" and it works like a charm. I also have 2 for backing up my laptop and have had good luck with them also, but I digress.

The only, minor downside is that it goes into a sleep mode of sorts after awhile of non-use. Maybe all, external HDDs do this, I don't know. So basically, when I want to call up the first recording for the day, it takes, maybe 5 extra seconds or so. Otherwise it works very well and again, I would call this a very minor inconvenience.

I was able to find the buffer size for my 500G on several retail sites. It's 16 MB.

Here it is on JR...

http://www.jr.com/JRProductPage.process?Product=4107282&JRSource=nsa&nsa=1

You can get a better price elsewhere, though.

Hope that helps.


P.S. I HIGHLY recommend getting the biggest drive you can afford! And maybe even one size bigger than you can afford and financing it!

Now the reason I only went 500 is I wasn't sure how I was going to like the system and I didn't want my initial investment to be too high. Problem is now I have a full drive and I can't transfer anything off of it to a larger one. Yes, I can buy a second and swap them out when I want to watch stuff on the other one, but still... And for the WAF, it's easier to justify one, expensive drive vs. 2 slightly less expensive drives. The 750s seem to be priced pretty well.

Once you get a drive, you'll love the freedom of recording EVERYTHING in HD! For example, we record the Today Show in HD and it's 4 hours long, 5 days a week!

Oh, and one other thing... There is a green, light ring around the on/off button that flashes when the drive is spinning. My drive is sitting in my rack and I had to turn it around and push it back in order to not be distracted by it. Now I don't notice it.

The only, minor downside is that it goes into a sleep mode of sorts after awhile of non-use. Maybe all, external HDDs do this, I don't know. So basically, when I want to call up the first recording for the day, it takes, maybe 5 extra seconds or so. Otherwise it works very well and again, I would call this a very minor inconvenience.

That's what I thought until it deleted shows off the built in drive to record something new because the external disk didn't wake up fast enough. I use a cheap drive with no sleep now and use the mybook on my PC.

That's what I thought until it deleted shows off the built in drive to record something new because the external disk didn't wake up fast enough. I use a cheap drive with no sleep now and use the mybook on my PC.
Hmmm. Interesting. Which drive do you use/recommend?

I'm new here and I've been trying to search for my answer for 3 days. I'm hoping someone here can help.

It sounds like in the beginning there were a lot of problems with the Moxi boxes. It's nice to see someone from Moxi on here.

A few days ago I had Charter come out to do an installation. He brought 3 boxes with him, but I wasn't really confident in his abilities. He said, "sometimes they work great, and sometimes they just don't work and you have to switch them out." Well, that makes sense in the technology field. However, when all 3 did the same thing, I'm guessing that his idea to come back another time with more boxes isn't likely going to solve the problem. So, I had him leave one box here so that I could try to get it running in the mean time.

I've been into all the menus of the diagnostics screens. I'm pulling a CPE IP and DOCSIS IP. From what I can gather, I am connected, yet I am unable to move past the first screen of the configuration menus under the "channel list...back next back next" menu (not sure what this area is called). The message is something to the effect of not being able to connect to the portal.

When the installer was here, he spoke to several people on the phone. At one point I could tell he had someone good on the other end...I could hear the guy say, "I've dealt with this before....you've never done this?" Well, he let that guy off the phone while resetting and never spoke to him again. Everyone else said, "everything should be working." One thing that I did hear several people say what that everything was entered and provisioned properly.

A few minutes ago I triggered the software update and it's been on the screen for a long time. It has a message that says, "Trigger has started the software update." I'm assuming that it truly has started the update and isn't hung up. However, I can't find anywhere on the net that tells me how long this should actually take. Can anyone here help me with that information?

I'm hoping that after the update I'll be able to connect to the system and finish the setup that the other guy couldn't do. BTW, the last update said it was done in 2003.

If I could get an estimate on the time, and any other assistance, would be great!

Thanks,

Phil

This was too funny not to post...

I just got off the phone with charter's tech support. I thought maybe I could be there eyes just as good as the techs' are. Anyway, long story short:

It's Saturday here. The person on the phone couldn't solve the problems, so she said that she'd scheduled a tech to come out this Friday. She said that they might be able to get someone here tomorrow, but that they'd call within 24 to 48 hours to let me know. I paused for a few seconds after she said this, and just kinda laughed and said okay.

I'll call them back tomorrow I guess.

I'd still appreciate any information you all can help me with. Thanks.

Has anyone ever experienced a Moxi stuck in a reboot cycle?

Yes. The Moxi box I currently have is the fourth one I've had in about 3 years. When it gets stuck in a reboot cycle, that almost always indicates that the box if fried and it needs replaced.

Not being able to watch the content on the external hard drive when the box is swapped is a BIG "SCREW YOU" to customers.

Moxi boxes are garbage that is almost certain to fail within 12-18 months.

Can you tell I have bad experience with Moxi. :)

Hmmm. Interesting. Which drive do you use/recommend?

I'm running a Cavalry CAUE37500 500 GB drive and have had no issues with it.

I use a Lacie 500GB drive that works great. It has none of the issues with power saving features that others have reported with their drives.

There are two errors that I observe in the Moxi channel line up under the HDTV catagory. 1. I have never been able to have it show FoxHD. 2. Yesterday it started showing channel 44 FX in the HDTV lineup.

Anyone have any thoughts or solutions?

Update: I just looked this morning and I can now see FoxHD in the HDTV lineup, however it shows up twice. Once correctly and now channel 44 is also showing as FoxHD but selecting it takes me to FX on channel 44. I hope this does not mean my Moxi is going to lose it's mind soon!
:o

Hmmm. Interesting. Which drive do you use/recommend?
I'm very happy with my Buffalo 1TB Drivestation Duo.

Thanks everyone. I guess it's pretty clear that I haven't monitored this thread in awhile. The Western Digitals were the early favorites and they're great drives! But I guess not so great for the moxi.

At this point, though I haven't noticed any losses (other than when the drive became too full) and I've been running mine for several months. In fact, as long as the storage stays under, say 92%, the Moxi won't erase anything that has been on there, unsaved for months. So I've still got shows that have been scheduled for deletion when space is needed since I first hooked up the external drive.

I have the Western Digital Essentials 500 GB. The drive does seem to spin down - I see the Moxi pause for about 2 seconds when using files from the WD drive. That being said it works perfect.

Get the WD 500 GB drive. The sweet spot for the best bang for the buck is the 500GB. Best price you will see is $99. Normal price is about $129. All extrenal drives take a few seconds to spin up. If you can't wait 2 sec for a drive to sdpin up than you are too busy to be watching TV. Moxi only saves you 14 minutes for every hour you watch TV. I had to use a VCR the other day and the FF was so bad...I can't believe we used those antiquated machines for years!!!!!! :)

Get the WD 500 GB drive. The sweet spot for the best bang for the buck is the 500GB. Best price you will see is $99. Normal price is about $129.
I was in full agreement. But the fact that you can only have one, active drive at a time and you cannot bounce your stuff onto another drive brings something else to the equation. You have to balance price with sheer power. If I had to do it all over again, I would go 1TB. More than that and you're going to spend all day spinning through the "Recorded" menu trying to find your program of choice.

Get the WD 500 GB drive. The sweet spot for the best bang for the buck is the 500GB. Best price you will see is $99. Normal price is about $129. All extrenal drives take a few seconds to spin up. If you can't wait 2 sec for a drive to sdpin up than you are too busy to be watching TV. Moxi only saves you 14 minutes for every hour you watch TV. I had to use a VCR the other day and the FF was so bad...I can't believe we used those antiquated machines for years!!!!!! :)

I think the problem with drives that spin down is when recording, not watching. When a show is scheduled to record, the Moxi thinks the external drive is not present because it's spun down. It doesn't just wait for it to spin up. So the Moxi thinks it only has the internal drive and tries to record there instead, likely deleting a bunch of stuff to make room.

Guy

Moxi boxes are garbage that is almost certain to fail within 12-18 months.
I guess the Moxi I've had for 30 months or so is the oddball, then.

Yes. The Moxi box I currently have is the fourth one I've had in about 3 years. When it gets stuck in a reboot cycle, that almost always indicates that the box if fried and it needs replaced.

Not being able to watch the content on the external hard drive when the box is swapped is a BIG "SCREW YOU" to customers.

Moxi boxes are garbage that is almost certain to fail within 12-18 months.

Can you tell I have bad experience with Moxi. :)

On average boxes last 4 to 12 years without issue - 9 out of 10 times when a box is swapped out it's because there's a signal issue at the house and the tech is either unable to resolve it or unable to spend the time required to resolve it.

The only inferior part of the Moxi hardware compared with other boxes are the tuners, which Motorola used the same low grade tuners they used in their early 5200 series HD boxes.

As for the content encryption on hard drives, it's the MPAA that's flipping you off, not Motorola or your cable company - they are the ones who don't want anyone to have access to copy or redistribute the content... and since we don't want to pay millions in MPAA lawsuits, we have to play along.

I'll say it again - you want a copy - hook that sucker up old-school with RCA jacks into a DVD recorder and let it upconvert it while it burns to disk... either that or use analog outputs to a computer and get your copies that way.

DVRs were not ment to be long term copies, just like a computer - you want to keep it in the event of hardware failure - burn it off onto disk!

There are two errors that I observe in the Moxi channel line up under the HDTV catagory. 1. I have never been able to have it show FoxHD. 2. Yesterday it started showing channel 44 FX in the HDTV lineup.

Anyone have any thoughts or solutions?

Update: I just looked this morning and I can now see FoxHD in the HDTV lineup, however it shows up twice. Once correctly and now channel 44 is also showing as FoxHD but selecting it takes me to FX on channel 44. I hope this does not mean my Moxi is going to lose it's mind soon!
:o

sounds like it's not correctly categorized - we had that issue for a bit - pretty much you've got to have someone in marketing let Tribune and Digeo know that FoxHD is an HD channels and it's not correctly linked up - they should be able to fix it in about 48 hours (generally guide changes take 24 hours to show up)

I think the problem with drives that spin down is when recording, not watching. When a show is scheduled to record, the Moxi thinks the external drive is not present because it's spun down. It doesn't just wait for it to spin up. So the Moxi thinks it only has the internal drive and tries to record there instead, likely deleting a bunch of stuff to make room.

Guy

I have never seen this happen. Has anyone seen this?????

I record 2-5 hours of HD every day. I usually run at about 40-60% full. I must admit that I have a Moxi with the Moxi mate so I do have (160GB) 80 GB more than the average Moxi user. So I have 660 GB vs 580GB. My experience shows that for every 1 hour of HD or every 3 hours of SD I record it changes 1%. So that yields 100 hours of HD or 300 hours of SD. Moxi is not designed to archive favorite movies and shows, this is merely a time shifting device. Although you can record over to SD (480i) DVD if you like but from past experience once HD is mainstream you won't watch them. I have tons of VHS movies and 8-track tapes that will never be viewed. Why anyone would buy a non HD DVD escapes me.

Just my 2 cents on a beautiful Christmas eve morning. :D

On average boxes last 4 to 12 years without issue

Wow! I had no idea Moxi boxes had been around that long!

Dan

Wow! I had no idea Moxi boxes had been around that long!

Dan

The moxi hasn't, but these observations are on the number of boxes we retire - of the boxes that die, most of them have lived a good long life - exceptions are generally due to use / abuse ( you wouldn't believe how many boxes have come back covered in either a Beverage (usually Cola, Coffee or Cool-aid) or worse yet, melted candle wax...) or in the general use category - Lightning strikes, insect infestation (Roaches love electromagnetic fields etc)

I think I've seen maybe 50 out of a population of 5000+ Moxi boxes that were unable to be either repaired here or sent off for repair in the field. most of them work at first boot - which to me says the person who swapped them out either couldn't find a problem or the user prefered the other DVR. We also have some VOD / Data issues where a person cannot have another line dropped or replaced (appartments etc) and a I-guide based DVR has more of a signal tolerance than the modem based moxi.

All in all, to say a moxi is a piece of junk is pretty comparative to saying all Fords are junk... while I've had some bad experiences with several of them, I'm sure others will swear by the Brand. Me, I'm swearing AT my Taurus wagon ;)

Well, I had another charter guy come out yesterday to try and solve my issue with the Moxi box. No luck again.

He said everything looks good, but for some reason it isn't able to get out to the server that holds my account settings. He said that once it is able to pull those everything should be fine. He has no idea why it isn't working, so he left. Supposedly someone else is coming out on Thursday.

I was hoping someone on here might be able to help. There seems to be some talent here, but I haven't heard from anyone. Anyone have any ideas of what could be causing the problem? My original post is higher up on this page.

Thanks,

Phil

Anyone having Moxi problems with the recorded shows starting a minute or two late? Just started happening. I'm guessing this is a Charter problem?

Anyone having Moxi problems with the recorded shows starting a minute or two late? Just started happening. I'm guessing this is a Charter problem?

We haven't noticed...yet. But we haven't been recording much stuff lately.

You do know that you can set it to start recording early?

Anyone having Moxi problems with the recorded shows starting a minute or two late? Just started happening. I'm guessing this is a Charter problem?

Oh yes, I have noticed this problem for quite a long time. It's a local problem with Charter, maybe only in Hoover. The clocks on the Moxi are set from the Charter headend and it's time varies all over the place. I have had Charter out to my house and been told they can't guarantee it will be fixed. I have been to the Charter office and complained and been told they would correct it and when I got home I found that yes, they reset the clock, but the wrong way. It was twice as much off as it had been when I left home. I have given up and am just waiting for AT&T to come into Hoover with their offering.

Oh yes, I have noticed this problem for quite a long time. It's a local problem with Charter, maybe only in Hoover. The clocks on the Moxi are set from the Charter headend and it's time varies all over the place. I have had Charter out to my house and been told they can't guarantee it will be fixed. I have been to the Charter office and complained and been told they would correct it and when I got home I found that yes, they reset the clock, but the wrong way. It was twice as much off as it had been when I left home. I have given up and am just waiting for AT&T to come into Hoover with their offering.

LOL, I know, Getting something fixed with Charter isn't easy. Worst comany I have ever gave money too. I have high hopes for AT&T's U-verse also. But since they took over Cingular my cell service has suffered. Also if you go to dslreports.com and read the u-verse forum, all is not well there either. If I didn't have huge trees in my yard I would have Direct TV. Right now I'm stuck with Charter because of the internet. For some stupid reason I can only get 1.5 dsl from AT&T right now. Several neighbors had it and only got like half that. Too far from DSLAM.

I'm off next week and I'll get in there arss.

Anyone having Moxi problems with the recorded shows starting a minute or two late? Just started happening. I'm guessing this is a Charter problem?
Nope. Mine are always dead on!

That reminds me; The Today Show is the first thing that gets recorded in the morning. We record it in HD. It's 4 hours long and we can have several of them on the drive without any difficulty.

Result: Time shifted viewing shows that the recording started exactly the moment that the opening of the show started... pretty much like everything else does.

So it appears that we are not experiencing difficulty with our sleeping Western Digital My Book drive.

I'm new here and I've been trying to search for my answer for 3 days. I'm hoping someone here can help.

It sounds like in the beginning there were a lot of problems with the Moxi boxes. It's nice to see someone from Moxi on here.

A few days ago I had Charter come out to do an installation. He brought 3 boxes with him, but I wasn't really confident in his abilities. He said, "sometimes they work great, and sometimes they just don't work and you have to switch them out." Well, that makes sense in the technology field. However, when all 3 did the same thing, I'm guessing that his idea to come back another time with more boxes isn't likely going to solve the problem. So, I had him leave one box here so that I could try to get it running in the mean time.

I've been into all the menus of the diagnostics screens. I'm pulling a CPE IP and DOCSIS IP. From what I can gather, I am connected, yet I am unable to move past the first screen of the configuration menus under the "channel list...back next back next" menu (not sure what this area is called). The message is something to the effect of not being able to connect to the portal.

When the installer was here, he spoke to several people on the phone. At one point I could tell he had someone good on the other end...I could hear the guy say, "I've dealt with this before....you've never done this?" Well, he let that guy off the phone while resetting and never spoke to him again. Everyone else said, "everything should be working." One thing that I did hear several people say what that everything was entered and provisioned properly.

A few minutes ago I triggered the software update and it's been on the screen for a long time. It has a message that says, "Trigger has started the software update." I'm assuming that it truly has started the update and isn't hung up. However, I can't find anywhere on the net that tells me how long this should actually take. Can anyone here help me with that information?

I'm hoping that after the update I'll be able to connect to the system and finish the setup that the other guy couldn't do. BTW, the last update said it was done in 2003.

If I could get an estimate on the time, and any other assistance, would be great!

Thanks,

Phil


Email me at firstname.lastname@chartercom.com with your DOCSIS id and I should be able to figure a few things out as far as account settings -

your DOCSIS ID should be on the box - back or bottom or you can go into the internal diagnostics (Menu+ok on the front of the box for 3 seconds or so)

Use the arrow ring around ok to navigate the menu - under 01- main overview
you'll see DEVICE IDENTIFIER under the MSO ID - that will be your DOCSIS id as well.

Send me that your Name as it appears on the account and your home phone as we have it on the account and I should be able to fix it if it's an account problem!

For James or any of the other in-the-know folks here --

What's the status of configuring the fantastic Moxi access feature on the Charter.com portal for mobile devices? Having a phone-friendly version of this capability would be extremely useful for Charter Moxi customers, in my opinion.

For James or any of the other in-the-know folks here --

What's the status of configuring the fantastic Moxi access feature on the Charter.com portal for mobile devices? Having a phone-friendly version of this capability would be extremely useful for Charter Moxi customers, in my opinion.

No word on if the ball is even rolling on that one yet, but I did pass it up by some major names within the company and it defintely got some attention

but for now it's a complete unknown

James,

I know it's off topic, but thought you are the most knowledgeable charter employee I know.

Do you know if Charter email supports IMAP as well as POP3? I got my wife an iPhone, and I'm reading how cool that IMAP is.

According to http://www.charter.com/Visitors/Support.aspx?SupportArticleID=1126# it says the following: You can use one of the many popular e-mail client applications, such as Microsoft® Outlook®, Eudora®, or Netscape®, to access your custom e-mail accounts. Charter e-mail servers support POP, IMAP, MAPI and HTML access.

What I need is the incoming imap server.



Thanks,
Tim

James,

I know it's off topic, but thought you are the most knowledgeable charter employee I know.

Do you know if Charter email supports IMAP as well as POP3? I got my wife an iPhone, and I'm reading how cool that IMAP is.

Thanks,
Tim

No problem - Charter.net emails are POP based, as are Charterinternet.net - I don't know of any email services we offer to customers that are IMAP based.

IMAP is pretty cool, most people who've used corporate Outlook servers have pretty much used IMAP (thought it's Microsoft's prop. version)

You can pretty much duplicate the major feature of IMAP by setting your devices to leave the email on the server - but of course then you'll have to do your clean up on the http://www.charter.net portal (for now you can still access http://mail.charter.net but the warning on there claims that it's going to go away)

I've been doing this for ages as I prefer to grab all my emails on my Yahoo account I've had forever and I just use it's pop settings. I also share an email with my wife on one - so it's handy that she gets her own copies in Outlook

Some email clients are *smart* enough not to redownload messages they've already received - unfortunately for me, yahoo mail isn't one of them

No problem - Charter.net emails are POP based, as are Charterinternet.net - I don't know of any email services we offer to customers that are IMAP based.

IMAP is pretty cool, most people who've used corporate Outlook servers have pretty much used IMAP (thought it's Microsoft's prop. version)

You can pretty much duplicate the major feature of IMAP by setting your devices to leave the email on the server - but of course then you'll have to do your clean up on the http://www.charter.net portal (for now you can still access http://mail.charter.net but the warning on there claims that it's going to go away)

I've been doing this for ages as I prefer to grab all my emails on my Yahoo account I've had forever and I just use it's pop settings. I also share an email with my wife on one - so it's handy that she gets her own copies in Outlook

Some email clients are *smart* enough not to redownload messages they've already received - unfortunately for me, yahoo mail isn't one of them

Thanks for the reply.

So, the document I referenced on Charters website was incorrect?

Thanks for the reply.

So, the document I referenced on Charters website was incorrect?

That would be my thinking - as we never supported IMAP previously and I don't see any configuration - let me try the POP server configuration

I'm not able to access my main email via imap using pop.charter.net, pop.charterinternet.com (the new mail server listing) or the email server's ip address I also tried imap.charter.net (as the old servers were pop.charter.net and smtp.charter.net)

No luck.

It says the servers support it, but they don't give the name of a IMAP server and the server name given doesn't support it. Back when I did modem and email support we only supported pop3.

I also tried the http://mail.charter.net website and looked to see if there where any options for IMAP or IMAP setup.



I'd call / online chat tech support / data support and request information on the IMAP configuration - if they don't know it either, I'd say it's another example of marketing writing documentation or an FAQ without consulting Tech Ops.

I'd call / online chat tech support / data support and request information on the IMAP configuration - if they don't know it either, I'd say it's another example of marketing writing documentation or an FAQ without consulting Tech Ops.

Been there, done that....and you already know the answer.

Thanks anyway, you've done way more than any of the charter employees I've spoken with.

Tim

Been there, done that....and you already know the answer.

Thanks anyway, you've done way more than any of the charter employees I've spoken with.

Tim

Figured you would have - yeah, I'm hitting the gurus on this side of the fence and the general reactions to that line on the website is "We do??? No one's told me about that!"

I have a feeling someone from the Ministry of Mis-information is alive and well in our web development department.

I moved my BMC9012 from a SD TV to a new HD TV a couple of days ago. It worked great. Yesterday I picked up the Motorola DCH6200 and put that on the new HD TV and moved the BMC9012 back to the SD TV. Now after rebooting the moxi box I get a very brief picture (1 second) and then the picture is scrambled. I have rebooted (hard and soft) the moxi box several times and it's still scrambled. Does CharterJames or anyone else know what I can try to get the picture back. The audio is fine. Thanks!

I moved my BMC9012 from a SD TV to a new HD TV a couple of days ago. It worked great. Yesterday I picked up the Motorola DCH6200 and put that on the new HD TV and moved the BMC9012 back to the SD TV. Now after rebooting the moxi box I get a very brief picture (1 second) and then the picture is scrambled. I have rebooted (hard and soft) the moxi box several times and it's still scrambled. Does CharterJames or anyone else know what I can try to get the picture back. The audio is fine. Thanks!

Hold down LIVE TV and OK on the front of the box and use the channel up and channel down buttons until the LCD says SD - at this point you should have a picture and you can press ok.

Once there go back to your picture settings and make sure only 420i is checked in.

That should hopefully do the trick!

Once there go back to your picture settings and make sure only 420i is checked in.

Probably only a typo...but it should be 480i

Tim

Probably only a typo...but it should be 480i

Tim

yes it should be 480 -

My bad, I work computer and Video, so I tend to get my wires crossed on occasion!

I have Charter coming out next Wed. to install a Moxi box. By my request. I know nothing about the box. Is there anything I need to know? The setup I am going with is dvi-hdmi cable and optical cable for sound. I have a Samsung lcd. LN-T3253H to be exact. For video settings I would want to check 480i and 720p right? It is native 1366x768 720p set.

KoRn,
If you use the dvi to hdmi cable, you might experience delays when you change channels. This is caused by copy protection/handshake issues. Most people report that they do NOT notice any difference in picture quality between component video wire (red blue green) and dvi/hdmi cable when they use the moxi. For this reason, it is usually better to stick with component cable.

I also have a Samsung LCD. I would suggest selecting 480i 720p AND 1080i under Settings/hdtv setup. The scaler in your tv is MUCH better then the scaler in the moxi. If you select all three of those resolutions, the moxi box will pass-thru whatever signal it receives and your TV will scale the image. This will result in a better picture.

Good luck!

In our experience with our MOXI box (we're not experts) the more sizes you check (480i, 720p, etc...) the more delay there is between switching channels.

I "think" that's because when you have all three checked like you suggest, the MOXI scales the video appropriately (so you don't have to switch your tv between wide and full).

I guess that if it was me, I would try checking only 1080i and try that for a day. Then try checking all three and see which you like better. In our experience only checking 1080i makes channel switching much faster, but the box doesn't automaticly choose 4:3/16:9, you have to do it manually with you tv remote.

I had the misfortune of discovering that my 1.5 year old Moxi box got fried last night while my wife and I were watching a DVD. We first notice a problem when checking the time via the Moxi box and the display was blank. Later, a burning smell began to emit from the AV equipment (Believe me, the MOXI is well ventilated).

Of course the MOXI box was replaced and I lost a couple of programs left on the MOXI hard drive. But my question here is whether I can recover any of the programs stored on the external hard (WD 500 GB MyBook Premium). I now have the external hard drive connected to the NEW Moxi that was given to me today. Though the MOXI recogonizes that a new external hard drive is connected, it is asking me to format the drive or power off and on the connected device. I've already tried powering off the hard drive a number of times with no luck.

Any help would be greatly appreciated.

I had the misfortune of discovering that my 1.5 year old Moxi box got fried last night while my wife and I were watching a DVD. We first notice a problem when checking the time via the Moxi box and the display was blank. Later, a burning smell began to emit from the AV equipment (Believe me, the MOXI is well ventilated).

Of course the MOXI box was replaced and I lost a couple of programs left on the MOXI hard drive. But my question here is whether I can recover any of the programs stored on the external hard (WD 500 GB MyBook Premium). I now have the external hard drive connected to the NEW Moxi that was given to me today. Though the MOXI recogonizes that a new external hard drive is connected, it is asking me to format the drive or power off and on the connected device. I've already tried powering off the hard drive a number of times with no luck.

Any help would be greatly appreciated.

Unfortuneately, the data on the HDD was tied to the individual box. If you want to use the HDD, you will have to reformat it to the new box.

Tim

Yeah, I was afraid of that. Thanks for your help. One more thing: can anyone recommend a good DVD recorder?

Unfortuneately, the data on the HDD was tied to the individual box. If you want to use the HDD, you will have to reformat it to the new box.

Tim

Well, I had another charter guy come out yesterday to try and solve my issue with the Moxi box. No luck again.

He said everything looks good, but for some reason it isn't able to get out to the server that holds my account settings. He said that once it is able to pull those everything should be fine. He has no idea why it isn't working, so he left. Supposedly someone else is coming out on Thursday.

I was hoping someone on here might be able to help. There seems to be some talent here, but I haven't heard from anyone. Anyone have any ideas of what could be causing the problem? My original post is higher up on this page.

Thanks,

Phil


UOTE=CaPhil;12579370]Well, I had another charter guy come out yesterday to try and solve my issue with the Moxi box. No luck again.

He said everything looks good, but for some reason it isn't able to get out to the server that holds my account settings. He said that once it is able to pull those everything should be fine. He has no idea why it isn't working, so he left. Supposedly someone else is coming out on Thursday.

I was hoping someone on here might be able to help. There seems to be some talent here, but I haven't heard from anyone. Anyone have any ideas of what could be causing the problem? My original post is higher up on this page.

Thanks,

Phil,
I had the same thing happen to me, the tech came out and went thru all of the same steps and I'm still down. Only difference is I have 2 moxi boxes, 1 failed 3 days ago and the other failed today. Before the tech came out I had limited services on both (no moxi content) but since he left only one of them boots up to limited content--the other gets stuck in boot. The only recent changes to my account that coincide with the time frame that this all started was I had my internet bumped up to 10meg, outside of that they are all at a loss. He came with another moxi to test it out and it wouldn't even power up--I feel like charter is a shell corporation liquidating it's assets in prep to sellout, while the execs get rich and the customers are left to fend for themselves.

I had the same thing happen to me, the tech came out and went thru all of the same steps and I'm still down...
Charter's communication between departments is really bad. I was getting a blue screen on only one or two different HD premium movie channels on my Moxi...all the SD movie channels were fine, plus my Sony DVR was doing exactly the same thing in one case. In the end, it took 3 phone calls and a visit from a technician, who at first said he would have to change out the Moxi, until I insisted he check to see if there were transmission problems...I would have cancelled the problem Showtime Channel rather than let him take what had been a near-perfect Moxi for the last two years.
It turned out there had been local problems with only the HD stations for the last week, and they were working on it. But both the phone technical support and the technician were unaware of these problems. Today, everything is working fine.
Reading this thread is the best Moxi technical support anyone will ever get...plus perhaps just waiting and our Moxi may finally fix itself.

Jay and djk....well, a couple days ago another Charter guy came out here. He tried two more Moxi boxes and they did the same thing (big surprise after the first 3 all performed the same). Then he called a few people on the phone, they didn't know what to say it seemed. The tech was using his speaker phone, so I was sitting there listening to everything. Then he basically gave up.

What was truly disappointing to see is that there was truly virtually no troubleshooting except to change the RG6 connectors on the wires. That was it. Well, they had the people reprovision the boxes a couple times and rebooted a couple times....but that WAS it.

All three techs told me, "sometimes they work and sometimes they don't." That was the most ridiculous thing I'd ever heard from a technician. I was a computer network engineer for about 8 years. I got to a very high level as well. However, even when I was working for startups, this would have never been an acceptable answer to anyone. Nor would I have ever settled for this.

My thoughts were, "well, if you actually take the time to figure out what's causing the problems, then that will be one less problem that you will have in the future." Do that a few times and things will get easier.

Instead, they going to bring me another Scientific Atlantic piece of ---- DVR that I have in my other room....that I wanted to get rid of.

No offense James, but I'm very disappointed in charter. I can't say they didn't want to help, but they didn't try very hard. The techs that came out each time had to ask me what the problem was...why didn't they know? Anyway, I was really let down.

Good luck to you Jay. I hope they're able to fix your problem. Personally, I didn't care about the new guide format, I just wanted to be able to search for an upcoming show, which is a major PITA on the Scientific.....boxes.

Thanks Phil. I have so many complaints about the support capabilities at Charter and customer service but I don't want to appear bitter. To be honest it really seems almost pitiful, and I don't necessarily lay the blame on the individual techs or the CSR's, they aren't given the training they need in order to support the service. But it is truly sad that this is the best source for information there is and that’s a reflection of the poor information transfer at charter. I always joke about this but it is so true and I’ve proven it several times over, I always have to call charter customer service at least 2 times to get the right answer. Whether you use the on-line chat or you call in, 99 times out of 100 you will get 2 differing stories. Just one example out of several, just the other day I called in to upgrade my internet to 10meg and after several minutes of not being able to find the cost per month she simply said it wasn’t available in my area. I told her I‘d had the service only 3 months ago and asked her if that meant they discontinued the service in my area and she said yes, they no longer have it. I thanked her for her time and called right back and the next person set me up right away, turns out it’s even cheaper now. This just goes to my point about information transfer—when I called in my initial outage to my 1st moxi box there was a message about an On-demand failure in my area, I didn’t pay any attention to it since my other box had been fine. But now with both down could I be affected, none of the people I talked to were aware of the outage nor did they know whether it could play any part in my trouble. The customer should never have to get that invested in the troubleshooting of their equipment but like you, being a network engineer and I can’t seem to stay out of it. I just wish they had a Tier of techs above that were subject matter experts that instill some faith in me that I am not going to wait months to get a band-aid applied to every complex issue. Sorry for the length….

My moxi box has strated to scramble and pause during playback of recorded content(SD and HD) I only have the internal drive and plan on buying an external soon. Has anyone experienced these problems or can tell me if it is the internal drive or the moxi box itself? Live TV seems to be fine.

Thanks-

DVC

In our experience with our MOXI box (we're not experts) the more sizes you check (480i, 720p, etc...) the more delay there is between switching channels.

I "think" that's because when you have all three checked like you suggest, the MOXI scales the video appropriately (so you don't have to switch your tv between wide and full).

I guess that if it was me, I would try checking only 1080i and try that for a day. Then try checking all three and see which you like better. In our experience only checking 1080i makes channel switching much faster, but the box doesn't automaticly choose 4:3/16:9, you have to do it manually with you tv remote.

It's faster because the TV doesn't have to switch modes.. it is receiving the same resolution no matter what channel is selected on the Moxi. However, you are using the (most likely) inferior scaler in the Moxi, so PQ will probably suffer.

Yeah, I was afraid of that. Thanks for your help. One more thing: can anyone recommend a good DVD recorder?

Sony makes an excellent grade recorder, however it doesn't really let you pause while recording.

I've found ILO (generally @ walmart) makes a good cheap recorder - Titles record well with DVD+Rs - you can adjust the recording time for quality - even using 4 - 6 hours and putting two movies on a disk I've not really seen any major differences in casual viewing quality (I've done a few double features such as Pitch Black + Chronicles of Riddick etc)

The auto menu system isn't so great, but I think that's standard on most - you get a background scene and thumbnails for each title you record - most seem to allow for setting a title but I've never really gotten that to work - if I want it to be more professional I tend to rip it on computer with DVD FAB Plat and design my own interface using That or Nero...

My moxi box has strated to scramble and pause during playback of recorded content(SD and HD) I only have the internal drive and plan on buying an external soon. Has anyone experienced these problems or can tell me if it is the internal drive or the moxi box itself? Live TV seems to be fine.

Thanks-

DVC

Scrambling during playback can either be one of two things -

1) Content was recorded during a period of bad signal (picture was scrambled to begin with and you're just seeing what's recorded)

2) Hard drive / box hardware issue (Picture was good to begin with and only goes wonky during playback)

3) Secondary Tuner is skewed (Picture is good when it's on the primary, but not on the secondary)


probably #2 if you know for sure that when the show was being recorded it looked fine. - the big question is: Are your picture issues consistant every time you play a recording? If the same problem occurs at the same time every time then I'd say it's either the Signal or the Tuner. If you're seening different problems with each playback that sounds more like there's an issue reading / writing to the drive.

Thanks Phil. I have so many complaints about the support capabilities at Charter and customer service but I don't want to appear bitter. To be honest it really seems almost pitiful, and I don't necessarily lay the blame on the individual techs or the CSR's, they aren't given the training they need in order to support the service. But it is truly sad that this is the best source for information there is and that’s a reflection of the poor information transfer at charter. I always joke about this but it is so true and I’ve proven it several times over, I always have to call charter customer service at least 2 times to get the right answer. Whether you use the on-line chat or you call in, 99 times out of 100 you will get 2 differing stories. Just one example out of several, just the other day I called in to upgrade my internet to 10meg and after several minutes of not being able to find the cost per month she simply said it wasn’t available in my area. I told her I‘d had the service only 3 months ago and asked her if that meant they discontinued the service in my area and she said yes, they no longer have it. I thanked her for her time and called right back and the next person set me up right away, turns out it’s even cheaper now. This just goes to my point about information transfer—when I called in my initial outage to my 1st moxi box there was a message about an On-demand failure in my area, I didn’t pay any attention to it since my other box had been fine. But now with both down could I be affected, none of the people I talked to were aware of the outage nor did they know whether it could play any part in my trouble. The customer should never have to get that invested in the troubleshooting of their equipment but like you, being a network engineer and I can’t seem to stay out of it. I just wish they had a Tier of techs above that were subject matter experts that instill some faith in me that I am not going to wait months to get a band-aid applied to every complex issue. Sorry for the length….

Rant away, trust me I'm on the inside and I see it too - they say every barrel has a few bad apples, but it can be depressing. I think we have 3 US call centers still, but even then the turnover's so fast and it seems alot of them just don't care. That's why I always advocate taking the time to come out to the local office - your in our backyards, your in our neighborhoods

I think it was a sad sad day when someone deceided to create call centers and push managers on metrics like "number of calls answered" and "calls per hour" rather than helping out the customer, even if it takes a while. Sadly that seems to be the trend with Corporate America today.

Has anyone had problems recently getting VOD working. I have tried many of the free ones (won't take a chance on fee based ones), but after several seconds it comes back and tells me we appologize and try again. if this continues call customer service. This has been going on for weeks at the beginning it would play for a few seconds then the message would come up, but now just the message. I have 2 moxi boxes and both do the same thing. Any ideas? I tried customer service, but they won't talk about it, they just want to send a tech out. I finally said yes, but if the tech is like most that come out I know more about the Moxi box than they do. They are supposed to be here this morning before 12pm pst I am in the San luis Obispo, CA area.

I am very literate in computers and electronics, so any help would likely be very usefull.

TIA

Tim

Has anyone had problems recently getting VOD working. I have tried many of the free ones (won't take a chance on fee based ones), but after several seconds it comes back and tells me we appologize and try again. if this continues call customer service. This has been going on for weeks at the beginning it would play for a few seconds then the message would come up, but now just the message. I have 2 moxi boxes and both do the same thing. Any ideas? I tried customer service, but they won't talk about it, they just want to send a tech out. I finally said yes, but if the tech is like most that come out I know more about the Moxi box than they do. They are supposed to be here this morning before 12pm pst I am in the San luis Obispo, CA area.

I am very literate in computers and electronics, so any help would likely be very usefull.

TIA

Tim

Moxi uses a different menu system than the normal I-guide boxes - it relies on downloading the metadata via modem and hosting a local menu

there's several potential issues

first thing first - are you getting any specific error codes (0x22 etc?)

When VOD doesn't work - are you able to use the ticker and get information -this is always a good test to pull because at least 60% of VOD failures on Moxi boxes are from Modem / Data issues.

If you've got data then the problem is more than likely the box's innability to get a channel lock on the Streaming VOD channel - usually there's 3 or 4 QAMs reserved for this - the tech should know the range. for example in my market 109-112 are the QAMs for VOD sessions with 113 being the menu.

Has anyone had problems recently getting VOD working. I have tried many of the free ones (won't take a chance on fee based ones), but after several seconds it comes back and tells me we appologize and try again. if this continues call customer service. This has been going on for weeks at the beginning it would play for a few seconds then the message would come up, but now just the message. I have 2 moxi boxes and both do the same thing. Any ideas? I tried customer service, but they won't talk about it, they just want to send a tech out. I finally said yes, but if the tech is like most that come out I know more about the Moxi box than they do. They are supposed to be here this morning before 12pm pst I am in the San luis Obispo, CA area.

I am very literate in computers and electronics, so any help would likely be very usefull.

TIA

Tim

This sounds somewhat similar to an issue I had in St. Louis. VOD would play for three seconds, then stop and give me a "0x15" error message about a problem with the signal. Through some discussion on the St. Louis Charter thread, it seems everyone with a Moxi was having the same problem, and a tech had diagnosed it as some kind of issue with new encryption. Thank goodness for CharterJames, he was able to make a call and determine that it was some problem with a billing code as it related to the new encryption, and get it fixed remotely so I was able to avoid the tech visit.

Moxi uses a different menu system than the normal I-guide boxes - it relies on downloading the metadata via modem and hosting a local menu

there's several potential issues

first thing first - are you getting any specific error codes (0x22 etc?)

When VOD doesn't work - are you able to use the ticker and get information -this is always a good test to pull because at least 60% of VOD failures on Moxi boxes are from Modem / Data issues.

If you've got data then the problem is more than likely the box's innability to get a channel lock on the Streaming VOD channel - usually there's 3 or 4 QAMs reserved for this - the tech should know the range. for example in my market 109-112 are the QAMs for VOD sessions with 113 being the menu.
I didn't notice the code before, but I am getting 1478 (0x22) code. As far as the ticker is concerned it works fine. Ijust tried it after I received the code.

Thnaks,

Tim

This sounds somewhat similar to an issue I had in St. Louis. VOD would play for three seconds, then stop and give me a "0x15" error message about a problem with the signal. Through some discussion on the St. Louis Charter thread, it seems everyone with a Moxi was having the same problem, and a tech had diagnosed it as some kind of issue with new encryption. Thank goodness for CharterJames, he was able to make a call and determine that it was some problem with a billing code as it related to the new encryption, and get it fixed remotely so I was able to avoid the tech visit.
Thanks for the reply. I am hoping that the tech finds a global problem in my area, then atleast my equiptment isn't necessarily to blame,

Thanks,

Tim

The tech finally came and said I quote "I have no idea how to deal with anything to do with the Moxi box and can not fix anything." After giving him the code info you gave me he said that he has never even heard of the "x" codes. He said they simply have never been trained.

I went to the main office to try to get some help and all they would say is they are having trouble and would not eloborate, or even give a ballpark estimate on when it would be fixed.

To make matters worse the channel info hasn't updated, so we have now run out of gudie info on the channels and can't even record with it.

If you or anyone else have any ideas that could help they would be much appreciated.

TIA

Tim

Good lord, what a lame excuse.

I would think one of the Charter guys here could get your Moxi's MAC address and tell you something marginally productive...

One other thing...maybe if you call the support line and ask them to verify that your Moxi is provisioned (they will need to verify the MAC address), you'll get lucky. Once, long ago, I stopped getting guide updates and the reason was my box address had been removed from my account in their database. Once they plugged it back in, it started receiving updated guide info within a minute.

Thanks for the reply. I had tried that before, but I figured it wouldn't hurt to try it again. They saw the Moxi boxes and their mac addresses. They re sent the signaland said wait up to an hour for the guide (like usual). I have yet to see any guide, but thanks for the try.

Tim

That's their canned response for the guide update, but if it's working it should be getting the data within seconds.

Another thing you can do is check the diag screens. The main overview screen will show you the exact time the guide data was updated. But all that will do is prove to you whether or not it got an update. I'll bet when someone like CharterJames sees your message, you'll get better information.

I hope CharterJames can help. I haven't received a EPG update since 12-17-07 and one of the boxes hasn't had a software updat since 10-11-07, while the other has one from 12-11-07. A Charter csr just called wanting all of the info I have been giving them for days and admitted that others have been calling with the same issues. Hopefully someone will get something done. I guess (unfortunately) only time will tell.

Thanks,

Tim

Tim, I don't know if you are in the St. Louis area or not but this has immediatelly helped everyone who has tried it.

This is the new GM. If my experience is typical expect to be helped. I am assuming that he is the GM for all of Charter but he may be just local. Good luck and let us know how it works out for you

SteveGM@chartercom.com

The tech finally came and said I quote "I have no idea how to deal with anything to do with the Moxi box and can not fix anything." After giving him the code info you gave me he said that he has never even heard of the "x" codes. He said they simply have never been trained.

I went to the main office to try to get some help and all they would say is they are having trouble and would not eloborate, or even give a ballpark estimate on when it would be fixed.

To make matters worse the channel info hasn't updated, so we have now run out of gudie info on the channels and can't even record with it.

If you or anyone else have any ideas that could help they would be much appreciated.

TIA

Tim


1) Channel Information has not updated

2) Vod Issues

3) Cannot update software, has not for a while


That's either major signal issue or that modem is not provisioned - send me that DOCSIS number again (I get so much I have to keep deleting) and I'll double check - it sounds to me like your modem isn't online - and the tech should know how to get a modem online (and if he doesn't he needs to escalate to a tech who does)

I too have a problem with Charter's method of delivering data to the box. This morning I noticed the channel guide is wrong. Apparently there's some change at the (kids) channels in the 100-105 range. This doesn't bother me, but now this morning both Ch. 104 AND Ch. 79 are listed as The N and both have the same EPG data for The N.

But Ch. 79 is GSN. If I manually tune to GSN it's still there, but with The N's program data, which means I can't schedule stuff to record in advance on GSN any more. Typical of Charter to mess with a channel I watch frequently. Why can't they just get it right?

Of course, calling them took me TWENTY minutes on hold or with their automated system spoon feeding me through recycling the Moxi - didn't work. Didn't work when I tried it before calling, but you can't tell the robot that either! When I finally got a real person she disappeared halfway through the call after telling me haphazardly that she'd read something about something that sounded like it might have been my issue but might not have been and couldn't really remember what she'd read - only to go silent.

Not wanting to trawl through that again I try their WONDERFUL online Live Chat thing. First I get routed to Sales and when I try again (to Support) I get told the service is temporarily closed due to high traffic volumes.

Meantime, my problem still doesn't get solved. I suspect all the real person would have done is (a) "send a signal", (b) have me reset the box (again) or (c) send a (likely un-knowledgeable) tech who'd try to replace the box.

What a way to run a company!

OK, rant over - can anyone help?

I too have a problem with Charter's method of delivering data to the box. This morning I noticed the channel guide is wrong. Apparently there's some change at the (kids) channels in the 100-105 range. This doesn't bother me, but now this morning both Ch. 104 AND Ch. 79 are listed as The N and both have the same EPG data for The N.

But Ch. 79 is GSN. If I manually tune to GSN it's still there, but with The N's program data, which means I can't schedule stuff to record in advance on GSN any more. Typical of Charter to mess with a channel I watch frequently. Why can't they just get it right?

Of course, calling them took me TWENTY minutes on hold or with their automated system spoon feeding me through recycling the Moxi - didn't work. Didn't work when I tried it before calling, but you can't tell the robot that either! When I finally got a real person she disappeared halfway through the call after telling me haphazardly that she'd read something about something that sounded like it might have been my issue but might not have been and couldn't really remember what she'd read - only to go silent.

Not wanting to trawl through that again I try their WONDERFUL online Live Chat thing. First I get routed to Sales and when I try again (to Support) I get told the service is temporarily closed due to high traffic volumes.

Meantime, my problem still doesn't get solved. I suspect all the real person would have done is (a) "send a signal", (b) have me reset the box (again) or (c) send a (likely un-knowledgeable) tech who'd try to replace the box.

What a way to run a company!

OK, rant over - can anyone help?

Several channel changes occured on Jan 1

1) Noggin became 24 hours
2) N became it's own network
3) Court TV changed names to TruTV

Unfortunately the Moxi guides take over 24 hours to update and some changes may either not have been communicated, mis communicated or otherwise not handled well - These menu operations are largely done by Tribune media.

I know they've affected my market, most likely several others and we are working with tribune to get them resolved.

And yes, the Average CSR would know nothing about it...

Oh, so the channel-lineup glitch is not just local to me?

Thanks for the heads-up, James.

My problem with Showtime HD has returned, and now includes Cinemax HD: Most of the time that I try to tune to either of these two channels, the channel will display a blue screen with the message "If you don't subscribe to this channel...", and no matter how long I leave it on the channel, the channel never comes in. I can tune to other channels, and then come back to one of these channels, and eventually I can get Showtime or Cinemax HD to come in. Currently, no other channel has this problem, and I subscribe to them all. When I've called Charter before, and even had a tech come out, I was eventually told by the tech who came to my house, after a phone call, that Asheville is having problems with all their HD stations. However, I've had the problem intermittently for over 3 weeks, and would think it should be fixed by now, plus I have no problem with other HD stations.

Currently, I only have the problem with my Moxi DVR; however, 3 weeks ago, when it I first noticed the problem, my Sony cablecard DVR could not receive the same stations that the Moxi could not receive ... at that time it was Cinemax and Starz; however, I have had no problems with Starz for over two weeks, with the problem changing to a Showtime-only problem for about a week, and now including Cinemax again. I've tried both a hard and soft reboot, and that doesn't help...I've even gone to the Moxi system menu to see if one of the tuners (i.e., band 1 and band 0) seems to fail to tune more than the other, and find that either of them can fail to tune to these two channels.

To me, given the fact that at first the Sony had the same problem, and that none of the other HD or SD stations seem to be affected, this has to be a problem with the transmission, and not the Moxi...I'm guessing that Moxi may be more sensitive to certain transmission problems, or there would be more complaints, and my Sony would have continued to have the problem. Has anyone else had such an issue?

Charter James, do you have a suggestion? When I just called Charter, I was told that they have no way of calling the Asheville tech people, and the only way to contact them is to let another tech come out, or visit the local office....just to find out if they are still having the same transmission problem. What a technical maize!

Charter main office has now gotten into the questioning phase and has been in contact with my local area and the said when the changed over systems that the input the wrong ip address for the Moxi. The rep said they told here all is fixed and all I needed to do was reboot. Well I rebooted and guess what nothing happened. It has been an hour since that call and still there is no guide info. She said she will talk to my local office again and see what is up.

Tim

Well the Charter tech cam a day early and seemed to fix everything. The EPG is back and the VOD was working. I sa was working, because shorrtly after he left most of the programs come up with a x15 error, which I see on the thread is a signal problem. The tech did say that my moxi signal was too strong, so he programmed some kind of cap on it. Does anyone know of a way to fix this with out yet another tech call? Atleast my EPG is working again, if I have too I can live without VOD if I have to.

TIA

Tim

Well the Charter tech cam a day early and seemed to fix everything. The EPG is back and the VOD was working. I sa was working, because shorrtly after he left most of the programs come up with a x15 error, which I see on the thread is a signal problem. The tech did say that my moxi signal was too strong, so he programmed some kind of cap on it. Does anyone know of a way to fix this with out yet another tech call? Atleast my EPG is working again, if I have too I can live without VOD if I have to.

TIA

Tim

Tim, was it an email to the GM that got things moving? Where are you located?
Wayne

Oh, so the channel-lineup glitch is not just local to me?

Thanks for the heads-up, James.

That glitch affects all moxi users for that map - and I know all the maps in my system were affected, most likely a good percentage of the systems as well since this was a programmer's change rather than a MSO change (I.E. Noggin made the move for their networks rather than us adding a network) - so I think Marketing assumed Tribune was in the know about it...

Well the Charter tech cam a day early and seemed to fix everything. The EPG is back and the VOD was working. I sa was working, because shorrtly after he left most of the programs come up with a x15 error, which I see on the thread is a signal problem. The tech did say that my moxi signal was too strong, so he programmed some kind of cap on it. Does anyone know of a way to fix this with out yet another tech call? Atleast my EPG is working again, if I have too I can live without VOD if I have to.

TIA

Tim

0x15s there tend to occur from a missing code that allows for VOD encryption - drop me an email with your DOCSIS id, name and phone number as it appears in billing - firstname.lastname@chartercom.com - I have a contact out there that should be able to fix it.

My problem with Showtime HD has returned, and now includes Cinemax HD: Most of the time that I try to tune to either of these two channels, the channel will display a blue screen with the message "If you don't subscribe to this channel...", and no matter how long I leave it on the channel, the channel never comes in. I can tune to other channels, and then come back to one of these channels, and eventually I can get Showtime or Cinemax HD to come in. Currently, no other channel has this problem, and I subscribe to them all. When I've called Charter before, and even had a tech come out, I was eventually told by the tech who came to my house, after a phone call, that Asheville is having problems with all their HD stations. However, I've had the problem intermittently for over 3 weeks, and would think it should be fixed by now, plus I have no problem with other HD stations.

Currently, I only have the problem with my Moxi DVR; however, 3 weeks ago, when it I first noticed the problem, my Sony cablecard DVR could not receive the same stations that the Moxi could not receive ... at that time it was Cinemax and Starz; however, I have had no problems with Starz for over two weeks, with the problem changing to a Showtime-only problem for about a week, and now including Cinemax again. I've tried both a hard and soft reboot, and that doesn't help...I've even gone to the Moxi system menu to see if one of the tuners (i.e., band 1 and band 0) seems to fail to tune more than the other, and find that either of them can fail to tune to these two channels.

To me, given the fact that at first the Sony had the same problem, and that none of the other HD or SD stations seem to be affected, this has to be a problem with the transmission, and not the Moxi...I'm guessing that Moxi may be more sensitive to certain transmission problems, or there would be more complaints, and my Sony would have continued to have the problem. Has anyone else had such an issue?

Charter James, do you have a suggestion? When I just called Charter, I was told that they have no way of calling the Asheville tech people, and the only way to contact them is to let another tech come out, or visit the local office....just to find out if they are still having the same transmission problem. What a technical maize!


The Moxi is very picky about getting a channel lock - especially on HD channels, as such you're more likely to get the blue screen with the long error message that essentually states there's either a signal issue or an authorization issue - unless it's happening to all of Ashville - it's more than likely a localized signal issue.

I checked with my counterpart in Ashville - there's no outages - definitely signal - you'll need a tech to check it out - if he can't find a obivious signal issue request he check the QAM on those channels and advise him that you're aware the moxi is pickier about signal levels.

the 6416 (when availible - it's hard to keep up with demand) has a greater degree of signal tolerance and IMHO much better grade tuners for superior picture quality (but it has some guide bugs - hit the DCT/DCH 34xx 64xx forum for details there) as I've said here before, don't get me wrong, I love the moxi, but I think Motorola had some manufacturing issues / execution flaws with Digeo's design.

No, It was consistent calling with detailed description of the problem. Not sure who put the pieces together, but they found other other people with the same problem and then they started calling me and asking specific questions. I am in Grover Beach, CA (close to San Luis Obispo and Pismo Beach)

Tim

I have a Seagate FreeAgent, but I can't turn off sleep mode from my Apple OsX. What would be a good 500gb or so drive to use with the Moxi?

I have been using the Western Digital My Book 500gb essential and have had no problems. I have used it over a month and it is over half full and it still works great.

Tim

My Moxi just bit the dust. Came back from church, and couldn't change channels. Suddenly, it came up with the message:

"There is a problem with your media center that prevents it from operating properly. Please call customer service at 1-800-545-0994."

None of the menus come up, but I can change channels by punching in the actual number. It takes about 20 seconds to go to the channel. I've done a couple resets from the front button, and even powered it down twice for about 10-15 minutes. It stays in the same mode. It did get stuck a couple times at the number '480' showing on the front panel, and I reset it again to get past that. Looks like I'll have to call Charter, and get used to the fact I lost all my programs, including everything on my external drive. Even if I can talk them into replacing this with another actual Moxi, the new one will reformat the external drive, and I'll lose what's on there now.

Anybody seen this issue yet? I have a house full of guests right now, so I can't call it in right now (my wife is hassling me to turn off the tv anyway, hehe)

My Moxi just bit the dust. Came back from church, and couldn't change channels. Suddenly, it came up with the message:

"There is a problem with your media center that prevents it from operating properly. Please call customer service at 1-800-545-0994."

None of the menus come up, but I can change channels by punching in the actual number. It takes about 20 seconds to go to the channel. I've done a couple resets from the front button, and even powered it down twice for about 10-15 minutes. It stays in the same mode. It did get stuck a couple times at the number '480' showing on the front panel, and I reset it again to get past that. Looks like I'll have to call Charter, and get used to the fact I lost all my programs, including everything on my external drive. Even if I can talk them into replacing this with another actual Moxi, the new one will reformat the external drive, and I'll lose what's on there now.

Anybody seen this issue yet? I have a house full of guests right now, so I can't call it in right now (my wife is hassling me to turn off the tv anyway, hehe)
I had the same problem yesterday. Support reset the modem and it came back in about 15 minutes.

I had the same problem yesterday. Support reset the modem and it came back in about 15 minutes.

I hope that's all it is.

I called Charter, dealt with the stupid robot thing they got, finally got it to understand I wanted to talk to a HUMAN csr, and it hung up, instead of transferring me! I called again, went through voice mail jail, finally got a human csr. She was next to useless. I don't think she knows what a dvr is, much less a Moxi, even though I tried to explain it. Obviously reading from scripts. She "opened a ticket to a supervisor, and they will call me back in 24 to 48 HOURS!"

Unfortunately, since I work for a living, that means I'll probably spend the next week playing phone tag just trying to talk to a supervisor. Then, when I actually do, who knows what'll happen. If they have to replace it, then I'll expect that'll take a week or more, and I'll have to take at least 1/2 day off of work. Which I can't afford to do right now, because of I'm real close to getting a new position at work. I can't afford to mess that up by taking time off.

Anybody got a different number I can call for Charter mid Michigan area (Midland/Bay City) to get somebody that can re-provision the Moxi modem?

Added note: Forget the different phone number. I did a chat session from their web site. They tried reprogramming it, but it made no difference. I re-chatted with them later, and they are having a tech come over Tuesday afternoon. That'll work better then playing phone tag, and all the other stuff I might have had to go through.

I hope that's all it is.

I called Charter, dealt with the stupid robot thing they got, finally got it to understand I wanted to talk to a HUMAN csr, and it hung up, instead of transferring me! I called again, went through voice mail jail, finally got a human csr. She was next to useless. I don't think she knows what a dvr is, much less a Moxi, even though I tried to explain it. Obviously reading from scripts. She "opened a ticket to a supervisor, and they will call me back in 24 to 48 HOURS!"

Unfortunately, since I work for a living, that means I'll probably spend the next week playing phone tag just trying to talk to a supervisor. Then, when I actually do, who knows what'll happen. If they have to replace it, then I'll expect that'll take a week or more, and I'll have to take at least 1/2 day off of work. Which I can't afford to do right now, because of I'm real close to getting a new position at work. I can't afford to mess that up by taking time off.

Anybody got a different number I can call for Charter mid Michigan area (Midland/Bay City) to get somebody that can re-provision the Moxi modem?

Added note: Forget the different phone number. I did a chat session from their web site. They tried reprogramming it, but it made no difference. I re-chatted with them later, and they are having a tech come over Tuesday afternoon. That'll work better then playing phone tag, and all the other stuff I might have had to go through.

you can email me directly (firstname.lastname@chartercom.com) or pm me - I'll need the DOCSIS MAC ID from your box - you can pull this from the diagnostics - option 1 - box id

that should give me what I need to check out your box remotely and see if I can get it working for you

HEADS UP!

I'm getting reports in NC and SC that Discovery Kids Espanol (aka Discovery Famila) is not showing an icon in the Digeo Guide - it's happening here in Hickory (217) it's 225 in Spartanburg.

I'm curious to know if it's happening to anyone else (Charter or non)
If so, please give me your DOCSIS MAC ID - PM or email - so I can get this information up to the Digeo NOC.

Thanks!

Digeo® Outlines Services Strategy; Announces Alliances with Flickr, Finetune, Accedo and CloverLeaf

New Services Further Enhance the Moxi Multi-Room HD DMR Entertainment Experience

http://www.digeo.com/press_pressrelease.aspx?id=10

Digeo® Outlines Services Strategy; Announces Alliances with Flickr, Finetune, Accedo and CloverLeaf

New Services Further Enhance the Moxi Multi-Room HD DMR Entertainment Experience

http://www.digeo.com/press_pressrelease.aspx?id=10

This only good to know ONLY WHEN THE BOXES ARE GOING TO BE RELEASED!!!!!!

I too have a problem with Charter's method of delivering data to the box. This morning I noticed the channel guide is wrong. Apparently there's some change at the (kids) channels in the 100-105 range. This doesn't bother me, but now this morning both Ch. 104 AND Ch. 79 are listed as The N and both have the same EPG data for The N.

But Ch. 79 is GSN. If I manually tune to GSN it's still there, but with The N's program data, which means I can't schedule stuff to record in advance on GSN any more. Typical of Charter to mess with a channel I watch frequently. Why can't they just get it right?

Of course, calling them took me TWENTY minutes on hold or with their automated system spoon feeding me through recycling the Moxi - didn't work. Didn't work when I tried it before calling, but you can't tell the robot that either! When I finally got a real person she disappeared halfway through the call after telling me haphazardly that she'd read something about something that sounded like it might have been my issue but might not have been and couldn't really remember what she'd read - only to go silent.

Not wanting to trawl through that again I try their WONDERFUL online Live Chat thing. First I get routed to Sales and when I try again (to Support) I get told the service is temporarily closed due to high traffic volumes.

Meantime, my problem still doesn't get solved. I suspect all the real person would have done is (a) "send a signal", (b) have me reset the box (again) or (c) send a (likely un-knowledgeable) tech who'd try to replace the box.

What a way to run a company!

OK, rant over - can anyone help?

Sent a PM to you regarding this.

I hope that's all it is.

I called Charter, dealt with the stupid robot thing they got, finally got it to understand I wanted to talk to a HUMAN csr, and it hung up, instead of transferring me! I called again, went through voice mail jail, finally got a human csr. She was next to useless. I don't think she knows what a dvr is, much less a Moxi, even though I tried to explain it. Obviously reading from scripts. She "opened a ticket to a supervisor, and they will call me back in 24 to 48 HOURS!"

Unfortunately, since I work for a living, that means I'll probably spend the next week playing phone tag just trying to talk to a supervisor. Then, when I actually do, who knows what'll happen. If they have to replace it, then I'll expect that'll take a week or more, and I'll have to take at least 1/2 day off of work. Which I can't afford to do right now, because of I'm real close to getting a new position at work. I can't afford to mess that up by taking time off.

Anybody got a different number I can call for Charter mid Michigan area (Midland/Bay City) to get somebody that can re-provision the Moxi modem?

Added note: Forget the different phone number. I did a chat session from their web site. They tried reprogramming it, but it made no difference. I re-chatted with them later, and they are having a tech come over Tuesday afternoon. That'll work better then playing phone tag, and all the other stuff I might have had to go through.

UPDATE: CharterJames went above and beyond to help solve my problem with my Moxi, and I really appreciate it. He was great. Unfortunately, it is a goner, and he couldn't fix anything remotely in my case. A Charter tech came out, and checked the signal, which was fine both up and down. At that point he packed it in, and said my Moxi must be replaced. However, he said they are getting rid of the Moxi's since they are "so old", and don't have any, and claims they can't get any! Not only that, they don't even have any in stock "new non-Moxi dvrs" at this time. If I'd known this, I wouldn't have made the appointment losing 4 hours pay, and waited. I specifically requested that the tech have a replacement Moxi with him, and was told he would. At no time ahead of the appointment did they tell me they didn't have any, and were replacing them. He made another appointment for Monday Jan 14th to replace my bad Moxi with the "new dvr" that they should have in stock at that point.

So, I'll have to take yet more time off work for this. If he fails to show after I've taken work off yet again, I've decided I'll dump Charter and go to Dish Network. Might as well learn their dvr system, since I'd have to learn everything over again with the new dvr Charter is pushing. I really hate to give up the Moxi, especially since they enabled external harddrives. I have a Mybook 500gb usb drive, and it's been working great. I understand that won't work on the new Charter dvr, but will work on a Dish Vip622 or Vip722 dvr. Too bad I'll lost all my recordings on it. I've had Charter since they took over our local cable company, and that's been something like 12-15 years. There's not much else in my power for me to do, so I guess I wait a bit longer and see what happens.

UPDATE: CharterJames went above and beyond to help solve my problem with my Moxi, and I really appreciate it. He was great. Unfortunately, it is a goner, and he couldn't fix anything remotely in my case. A Charter tech came out, and checked the signal, which was fine both up and down. At that point he packed it in, and said my Moxi must be replaced. However, he said they are getting rid of the Moxi's since they are "so old", and don't have any, and claims they can't get any! Not only that, they don't even have any in stock "new non-Moxi dvrs" at this time. If I'd known this, I wouldn't have made the appointment losing 4 hours pay, and waited. I specifically requested that the tech have a replacement Moxi with him, and was told he would. At no time ahead of the appointment did they tell me they didn't have any, and were replacing them. He made another appointment for Monday Jan 14th to replace my bad Moxi with the "new dvr" that they should have in stock at that point.

So, I'll have to take yet more time off work for this. If he fails to show after I've taken work off yet again, I've decided I'll dump Charter and go to Dish Network. Might as well learn their dvr system, since I'd have to learn everything over again with the new dvr Charter is pushing. I really hate to give up the Moxi, especially since they enabled external harddrives. I have a Mybook 500gb usb drive, and it's been working great. I understand that won't work on the new Charter dvr, but will work on a Dish Vip622 or Vip722 dvr. Too bad I'll lost all my recordings on it. I've had Charter since they took over our local cable company, and that's been something like 12-15 years. There's not much else in my power for me to do, so I guess I wait a bit longer and see what happens.

So what is the "new dvr" Charter is going to push? Sorry if it's already been mentioned. It sounds like they are moving away from Moxi?

So what is the "new dvr" Charter is going to push? Sorry if it's already been mentioned. It sounds like they are moving away from Moxi?

In most motorola based markets we are using the DCH 6416 series moving forward.

"Official" reasoning behind the change

Motorola was not making enough BMC90xx boxes to keep up with demand

In addition we've not added any more BMCs to our inventories as the FCC's 707 mandate (all new boxes after 07/01/2007 must not have intergrated encryption) required a switch to Host boxes - which, from what I've seen Digeo has yet to release any CableCard host boxes beyound possible lab testing.

That being said, Digeo should be launching retail host boxes - which would work similar to TIVO SIIIs - you buy the DVR, Rent a cable card and you've got your own DVR solution.

it is my personal speculation since Digeo is one of Paul Allen's ventures (as is Charter) that Charter will see the new Digeo MSO host boxes once they are released.

I started a thread in the HDTV Recorders for the DCT/DCH 34xx /64xx DVRs.
34xx are digital only version of the 64xx series. - DCH are post 707 boxes, DCT are the pre-707 boxes.

Here's the motorola sysopsis of the DCH 6416
http://broadband.motorola.com/business/digitalvideo/product_dch6416_settop.asp




Pros & Cons -
the 6416 has better quality tuners and double the hard drive space, it's also (In My Humble Opinion) handicapped by a very uninspired I-guide interface (after using the digeo interface it's very bland...) While the grid based system is great for viewing what's coming up, it's weak on finding what's playing now.

Overall performance is generally better as the 6416 has a higher level of signal fault tolerance and can still deliver a clear picture in less than optimal conditions, at the same time, the current version of I-guide has several major bugs the two that affect DVR users the most are:

1) False 100%s - box will occasionally mis-report data and claim it's full. It will not delete programming when this bug occurs, it will not record new programming. This is resolved by power-cycling the box or manually deleting a program to get it to correctly report usage.

2) Program Confustion - if there is a channel showing duplicate programming (same exact show) - as frequently is the case with channels with HD feeds or major shows which are repeated on other networks (Network Soaps and Soap Net etc) - the box will see the identical program ID and not correctly record on a series - This can be worked around by either manually recording or setting up the series record on one of the other channels (for some reason usually one of the channels will let you make a proper series)


All in all, I prefer Moxi's interface, but I prefer the 6416's picture quality more. Until there's updated moxi hardware out there the 6416 is the better box if you've got a flat screen LCD or Plasma (which is where PQ on the Moxi takes the biggest hit)

UPDATE: CharterJames went above and beyond to help solve my problem with my Moxi, and I really appreciate it. He was great. Unfortunately, it is a goner, and he couldn't fix anything remotely in my case. A Charter tech came out, and checked the signal, which was fine both up and down. At that point he packed it in, and said my Moxi must be replaced. However, he said they are getting rid of the Moxi's since they are "so old", and don't have any, and claims they can't get any! Not only that, they don't even have any in stock "new non-Moxi dvrs" at this time. If I'd known this, I wouldn't have made the appointment losing 4 hours pay, and waited. I specifically requested that the tech have a replacement Moxi with him, and was told he would. At no time ahead of the appointment did they tell me they didn't have any, and were replacing them. He made another appointment for Monday Jan 14th to replace my bad Moxi with the "new dvr" that they should have in stock at that point.

So, I'll have to take yet more time off work for this. If he fails to show after I've taken work off yet again, I've decided I'll dump Charter and go to Dish Network. Might as well learn their dvr system, since I'd have to learn everything over again with the new dvr Charter is pushing. I really hate to give up the Moxi, especially since they enabled external harddrives. I have a Mybook 500gb usb drive, and it's been working great. I understand that won't work on the new Charter dvr, but will work on a Dish Vip622 or Vip722 dvr. Too bad I'll lost all my recordings on it. I've had Charter since they took over our local cable company, and that's been something like 12-15 years. There's not much else in my power for me to do, so I guess I wait a bit longer and see what happens.


Bummer.

I don't blame you for the switch. I really love my Moxi so if it dies and I can not replace it then I probably will have to go satellite also. I am not interested in purchasing Tivo3 or Moxi (when available). I don't want to own the box and be stuck with purchasing a new one when it dies or becomes outdated.

My only hope is that my Moxi survives and Charter makes it available again. I am not holding my breath. Just my 2 cents!
-------------------------------------------------------------------
Charter James,

It has been a while since I visited this thread. You have been quite a valuable resource to posters. I am the one who tracked you down from another forum and brought you here. Thanks so much for being so helpful to so many!!

That being said, Digeo should be launching retail host boxes - which would work similar to TIVO SIIIs - you buy the DVR, Rent a cable card and you've got your own DVR solution.
From this (http://www.tivolovers.com/2008/01/09/more-info-on-the-digeo-moxi-line/) news report, and others, it sounds like the new Moxi may not be available at least until the second half of the year, perhaps longer. With the combination of a weak Moxi tuner design, no replacements, and poor Charter service to fix a signal that effects only one HD channel, I may not be able to wait that long. Of the DVR options now available, only TiVo offers the ability to expand the hard drive, and I now consider that an essential feature.

From this (http://www.tivolovers.com/2008/01/09/more-info-on-the-digeo-moxi-line/) news report, and others, it sounds like the new Moxi may not be available at least until the second half of the year, perhaps longer. With the combination of a weak Moxi tuner design, no replacements, and poor Charter service to fix a signal that effects only one HD channel, I may not be able to wait that long. Of the DVR options now available, only TiVo offers the ability to expand the hard drive, and I now consider that an essential feature.

Digeo REALLY needs to get their act together. It was about this time last year when they announced ( at CES) that they were venturing into retail. I unfortunately have lost faith in them ever coming out.

With the combination of a weak Moxi tuner design, no replacements, and poor Charter service to fix a signal that effects only one HD channel, I may not be able to wait that long.
Do you have trouble with NBC HD? I am on my second Moxi and the problem persists, but only on NBC HD. Is it a problem with the box or my cable? When they came out to check the box they said my cable was ok, and I recently had new cable run from the box to my house. So, what's the deal?

Do you have trouble with NBC HD? I am on my second Moxi and the problem persists, but only on NBC HD. Is it a problem with the box or my cable? When they came out to check the box they said my cable was ok, and I recently had new cable run from the box to my house. So, what's the deal?
I have also had a new cable run to my house, and currently can switch between the old and new one. I've tried changing all my cables around, including running a totally different set of coaxial cables between Moxi and Charter, with no absolutely no change in the results.

My problem is now only with Showtime HD, getting only a blue screen most of the times that I tune to it, as if I didn't subscribe to it....my other 19 HD channels do not currently have this problem, nor do any of the SD channels. However, I have also seen the problem on Starz and Cinemax, but that seems to have stopped for now. When Charter comes, out they only check signal strength...I have both increased and decreased the signal without any change in the results. My best guess is that there is a minor problem with the Charter transmission, in my case with Showtime, and Moxi's sensitive tuner cannot handle it, as CharterJames suggested, whereas other DRVs and cable boxes can handle it.

My Sony DVR is now handling the problem; however, when it started about a month ago on the Starz HD channel, the Sony had exactly the same problem. This would mean that others were also having the problem so that is likely why the Starz problem got fixed fairly quickly after I called Charter; however the problem immediately moved to Showtime.

It requires a lot of time to work with Charter at solving a minor problem that may effect only Moxi, and most of the time they just want to change out the box. So I plan to wait for the problem to either fix itself, or for the Moxi to totally fail, at which time I'll likely turn to TiVo, if the new Moxi is not available. However, it concerns me that even if it were available, we'd initially have no assurance that the new Moxi didn't also have some fatal flaws.

What city are you located?

In most motorola based markets we are using the DCH 6416 series moving forward.
[]
Pros & Cons -
the 6416 has better quality tuners and double the hard drive space, it's also (In My Humble Opinion) handicapped by a very uninspired I-guide interface (after using the digeo interface it's very bland...)


The 6416 also uses about half the electricity of the 9012.
It's about 350 fewer kwh, or around $50, per year.

The 6416 also uses about half the electricity of the 9012.
It's about 350 fewer kwh, or around $50, per year.

That I did not know!

I have also had a new cable run to my house, and currently can switch between the old and new one. I've tried changing all my cables around, including running a totally different set of coaxial cables between Moxi and Charter, with no absolutely no change in the results.

My problem is now only with Showtime HD, getting only a blue screen most of the times that I tune to it, as if I didn't subscribe to it....my other 19 HD channels do not currently have this problem, nor do any of the SD channels. However, I have also seen the problem on Starz and Cinemax, but that seems to have stopped for now. When Charter comes, out they only check signal strength...I have both increased and decreased the signal without any change in the results. My best guess is that there is a minor problem with the Charter transmission, in my case with Showtime, and Moxi's sensitive tuner cannot handle it, as CharterJames suggested, whereas other DRVs and cable boxes can handle it.

My Sony DVR is now handling the problem; however, when it started about a month ago on the Starz HD channel, the Sony had exactly the same problem. This would mean that others were also having the problem so that is likely why the Starz problem got fixed fairly quickly after I called Charter; however the problem immediately moved to Showtime.

It requires a lot of time to work with Charter at solving a minor problem that may effect only Moxi, and most of the time they just want to change out the box. So I plan to wait for the problem to either fix itself, or for the Moxi to totally fail, at which time I'll likely turn to TiVo, if the new Moxi is not available. However, it concerns me that even if it were available, we'd initially have no assurance that the new Moxi didn't also have some fatal flaws.

What city are you located?

Email me @ firstname.lastname@chartercom.com I have contacts in ashville and I can probably get someone see if this is wide-spread or a localized problem - I'm not seeing an issue on those channels here in Hickory, so I know it's not the feed.

There's also a local HD thread - I think it's Charlotte \ Charter where alot of us in this area (Ashville, Hickory, Boone, North Wilkes) discuss local issues and things that are happening.

My only hope is that my Moxi survives and Charter makes it available again. I am not holding my breath. Just my 2 cents!
-------------------------------------------------------------------
Charter James,

It has been a while since I visited this thread. You have been quite a valuable resource to posters. I am the one who tracked you down from another forum and brought you here. Thanks so much for being so helpful to so many!!

I do my best! =)

Moxi was really dealt a bad hand - between Motorola's lack of buiding capacity and the FCC's mandate requireing the seperatable encryption they really didn't get much of a chance.

I'm hoping Charter is "encouraged" by Paul Allen to use Digeo's new MSO box when (if) it ever comes out.


BTW, there's a few other Charter eyes out here as well, many of them helping out where they can when they can :D

Check this puppy out! Echostar TR-50. It's basically a VIP622 or VIP722 Dish Network dvr, but without the satellite tuners. It does dual-tuner OTA analog, digital, HD, can go Mpeg4, and can also do IPTV! It comes with native support for external harddrives. It just took "best of show" at CES.

http://ces.cnet.com/8301-13855_1-9840910-67.html

video: http://www.cnettv.com/9742-1_53-31894.html

There will be NO fee for the guide information! Looks to me like this will be a "Tivo-killer" if the price is right, Tivo's going to be in a lot of trouble in the near future. Guess they should have thought twice before suing Dish and winning.

I know I'm going to buy one.

I am having trouble recording with my MOXI. It will record normally when the ‘find & record” function is used. However, when I browse up coming programs using the “flip bar” then highlight a program and press the record button on the remote I will receive the pop up message allowing me to select “record once” I then press “okay” and then get the conformation pop up indicating that the program is scheduling and will be recorded. The program is then marked in the guide with the familiar blue circle. However after all this the program does not record. The most frustrating part of the above is that the recording error is not consistent! It will occur much of the time but not every time.

I have an external hard drive hooked up to the MOXI and have only used 16% of the available storage. I have tried both a soft reset and a hard reset of the MOXI box but neither of these resets had any affect on the problem. Has anyone else had a similar issue? Have you been able to solve the issue and how?

I recently started a "quest" to find a way to distribute my DVR output to other TV's (such as the fitness room, Master bedroom, etc.). I found a really neat device that lets you distribute HD signals up to five sets. Since there is just the two of us usually, I don't need to get different signals, just all HDTV's using the same signal. It takes some RG-6 quad shield, but it works great, and I have it working on all 5 HDTV's (kitchen, Great Room, Master BR, Guest room and Fitness room. Check out the Cable Electronics AV501 HDX component video/audio distribution network!


Each set can control the Charter DVR (Moxie w/ 500 GB external hard drive) via a charter remote and a Radio Shack IR transmitter/receiver set. The system displays the same audio/video on all sets, but I do have an option to display separate cable/OTA/DVD and Replay on the Great Room and Master BR.

Maximum cable run was 55', since all runs were pretty direct. The main floor is above a 2' top loaded truss, so I have great spaces below the floor with lots of access doors in the ceilings below for fishing wires. All runs were RG-6 quad shield, terminated with RCA connectors.
My wife thought it was a "brain f@rt" while I was installing, but she made me go out and convert the last two analog TVs to HDTV when she saw it perform on the three I already had!
$150 included shipping, plus cable and connectors, plus IR devices.

Carl:cool:

I do my best! =)

Moxi was really dealt a bad hand - between Motorola's lack of buiding capacity and the FCC's mandate requireing the seperatable encryption they really didn't get much of a chance.

I'm hoping Charter is "encouraged" by Paul Allen to use Digeo's new MSO box when (if) it ever comes out.


BTW, there's a few other Charter eyes out here as well, many of them helping out where they can when they can :D


Anything WE can do to insure the continued life of the Moxie thru Charter? I will certainly do anything I can do to hold onto mine. I LOVE it, and I've had most all the rest!

Carl

charterjames: maybe you can help.

My second moxi (replacement of my previous one that burnt up) just seems to have kicked the bucket. Starting yesterday it began to reboot itself over and over. I did a few resets and got it to come up again for a short period of time but then it reset again. This morning I noticed it was reset and locked up on the booting screen. The progress bar is full and the message says 'launching moxi'. This is the very last part of the boot process. It will not go past that screen anymore. It is stuck there unless I do another reset. Even after another reset it will go through all of the progress bar and display various messages but then it just stops on that last part and won't go past that screen (waited hours and hours). What should I do? Is it dead?

I also have charter highspeed internet and that is still working fine. A tech is suppose to come tomorrow but if it's anything like past tech visits, he won't have any replacements and I'll be stuck for another week or two.

This is just my luck having it go out right before the playoffs. Glad I have a FTA satellite system as backup with a built in atsc tuner. These OTA HD locals are coming in great :)

My problem is now only with Showtime HD, getting only a blue screen most of the times that I tune to it, as if I didn't subscribe to it....my other 19 HD channels do not currently have this problem, nor do any of the SD channels. However, I have also seen the problem on Starz and Cinemax, but that seems to have stopped for now.



djk1940,

I apologize for not having read this forum for awhile due to the holidays and traveling and all, but I also live in Asheville & have Charter service for my Moxi. I too remember having the blue screen problem as you described for Cinemax HD at least. It seemed to be intermittent & I didn't notice much of a pattern to it. I really don't watch Cinemax HD very often & I can't remember if it did it to me on HBO, Starz, or not, but basically it didn't cause me enough headaches to investigate too hard.

My real reason for posting was to let you know that it wasn't unique to your box, but is probably some sort of local Charter issue. FWIW, I live in South Asheville. I haven't notice the problem lately, but I honestly can't say whether it still is happening or not to me.

Good Luck & I feel your pain about Charter's support for the Moxi. I am on my 3rd box in less than 6 months. The first was bad in that the received signal was weak, the 2nd one (essentially the original) lasted about 2 months before locking up (similar to as Houdini described in his post today). I REALLY don't want to go sat, but if I have a irreplaceable problem in the future I might be forced to.

Forgive me if this has been brought up before and if I'm beating a dead horse, but I'm about to get a Moxi from Charter on Tuesday and don't really know if I'm going to keep it. The one feature of my Tivo that I may not be able to live without is the TivoToGo. I use it to take my 2-year old's favorite programs with us on road trips, archive shows that I haven't seen so they don't have to sit on the DVR, as well as to export televised sports to analysis programs (I'm a college coach and it's a great educational tool for my players). What are my options now? I've been trying to search but haven't found anything!

Forgive me if this has been brought up before and if I'm beating a dead horse, but I'm about to get a Moxi from Charter on Tuesday and don't really know if I'm going to keep it. The one feature of my Tivo that I may not be able to live without is the TivoToGo. I use it to take my 2-year old's favorite programs with us on road trips, archive shows that I haven't seen so they don't have to sit on the DVR, as well as to export televised sports to analysis programs (I'm a college coach and it's a great educational tool for my players). What are my options now? I've been trying to search but haven't found anything!


Check out the Slingbox PRO!

Carl

Check out the Slingbox PRO!

Carl

I hadn't thought of that (although the idea of 3 boxes -- digital cable decoder, cable DVR, and Slingbox -- replacing my one Tivo on analog cable is going to drive my wife nuts!). I see how it will help on trips with my daughter and her beloved shows, but what about archiving to my own computer. And in a usable file for editing in other software? Thanks!

charterjames: maybe you can help.

My second moxi (replacement of my previous one that burnt up) just seems to have kicked the bucket. Starting yesterday it began to reboot itself over and over. I did a few resets and got it to come up again for a short period of time but then it reset again. This morning I noticed it was reset and locked up on the booting screen. The progress bar is full and the message says 'launching moxi'. This is the very last part of the boot process. It will not go past that screen anymore. It is stuck there unless I do another reset. Even after another reset it will go through all of the progress bar and display various messages but then it just stops on that last part and won't go past that screen (waited hours and hours). What should I do? Is it dead?

I also have charter highspeed internet and that is still working fine. A tech is suppose to come tomorrow but if it's anything like past tech visits, he won't have any replacements and I'll be stuck for another week or two.

This is just my luck having it go out right before the playoffs. Glad I have a FTA satellite system as backup with a built in atsc tuner. These OTA HD locals are coming in great :)



UPDATE:

Just had the charter tech come (a very good one I might add) and he of course didn't have a replacement moxi. He said mine was dead and offered the brand new moto dvr (digital only version dch3416). So now I'm using that and it's working fine so far but the guide/menus suck and no scheduling online. I don't even know if I can hook up my hard drive :confused:. We'll I guess I might be saying goodbye to moxi for good if they can't get me another one. He was able to answer every question I had about the moxi and told me that in my area (st. louis metro) they are being phased out for a fact. He said they don't have any more and it would be really hard for them to come up with a working replacement. He mentioned that there was talk about a new moxi in the future but he doesn't believe it will happen in our area.

Check out the Slingbox PRO!

Carl
Before considering a Slingbox/Moxi pair, keep in mind this (http://www.slingcommunity.com/forum/thread/22880/Unable-to-change-channels---After-Charter-Moxi-DVR-Upgrade-/;jsessionid=A2E5464E20168949A58D161BD03F82AB?page=4) virtual remote problem with the Slingbox; Slingbox seems to have given up trying to solve it.

Before considering a Slingbox/Moxi pair, keep in mind this (http://www.slingcommunity.com/forum/thread/22880/Unable-to-change-channels---After-Charter-Moxi-DVR-Upgrade-/;jsessionid=A2E5464E20168949A58D161BD03F82AB?page=4) virtual remote problem with the Slingbox; Slingbox seems to have given up trying to solve it.

OOPS! I bought a Slingbox Solo about 3 hours before your post! Any Idea weather or not the HAVA product has a Moxie remote solution?

Carl

Check this puppy out! Echostar TR-50. It's basically a VIP622 or VIP722 Dish Network dvr, but without the satellite tuners. It does dual-tuner OTA analog, digital, HD, can go Mpeg4, and can also do IPTV! It comes with native support for external harddrives. It just took "best of show" at CES.

http://ces.cnet.com/8301-13855_1-9840910-67.html

video: http://www.cnettv.com/9742-1_53-31894.html

There will be NO fee for the guide information! Looks to me like this will be a "Tivo-killer" if the price is right, Tivo's going to be in a lot of trouble in the near future. Guess they should have thought twice before suing Dish and winning.

I know I'm going to buy one.


One thing I'm hoping for is for the FCC to accomplish it's goal with the whole cablecard idea - that being that competition will drive prices down and open standards will encourage innovation - With luck we'll see alot more QAM / DVR units and many of these should not require a subscription service.

One big thing that would score points with a device like this would be if it supported IR-blaster to control major receivers out there (cable and dish)

Hopefully by this time next year we'll see TIVO, Moxi, Motorola, Pioneer, SA, Sony and more all pushing their own flavors of DVR, all of them with QAM tuners, most of them (hopefully) with card ability...

As a charter (pun intended) member of the Moxi and Moxi Mate family I am concerned to hear all the talk about how the Moxi boxes are dying. I know, I'm on my second one.

I am considering leaving the family and the ONLY thing that keeps me now is the Moxi Mate....not the Moxi itself. I have tried to read about the other DVR's and have "played" with my brothers older Tivo but I really have had trouble comparing what I have and what is out there.

I stumbled upon a very well writen critique of the Moxi as compared to the state of the art in Tivo. Now, the is on the "Tivo Lovers" site but the guy really appears to try and give Moxi a fair shake.

http://www.tivolovers.com/2008/01/09/more-info-on-the-digeo-moxi-line/

The last straw for me may be the continued inability to use my sling box with the Moxi. This company is making some very odd decisions.

This reminds me a lot of the Apple/Microsoft battle that was won by the worst interface because the Apple was just to late in giving the people what they wanted at the right price.

Just my 2cents.
Wayne

As a charter (pun intended) member of the Moxi and Moxi Mate family I am concerned to hear all the talk about how the Moxi boxes are dying. I know, I'm on my second one.

I am considering leaving the family and the ONLY thing that keeps me now is the Moxi Mate....not the Moxi itself. I have tried to read about the other DVR's and have "played" with my brothers older Tivo but I really have had trouble comparing what I have and what is out there.

I stumbled upon a very well writen critique of the Moxi as compared to the state of the art in Tivo. Now, the is on the "Tivo Lovers" site but the guy really appears to try and give Moxi a fair shake.

http://www.tivolovers.com/2008/01/09/more-info-on-the-digeo-moxi-line/

The last straw for me may be the continued inability to use my sling box with the Moxi. This company is making some very odd decisions.

This reminds me a lot of the Apple/Microsoft battle that was won by the worst interface because the Apple was just to late in giving the people what they wanted at the right price.

Just my 2cents.
Wayne


Do some research on MoCA - with luck there will be an alternative to the moxi mate in the near future...

As a charter (pun intended) member of the Moxi and Moxi Mate family I am concerned to hear all the talk about how the Moxi boxes are dying. I know, I'm on my second one.

I am considering leaving the family and the ONLY thing that keeps me now is the Moxi Mate....not the Moxi itself. I have tried to read about the other DVR's and have "played" with my brothers older Tivo but I really have had trouble comparing what I have and what is out there.

I stumbled upon a very well writen critique of the Moxi as compared to the state of the art in Tivo. Now, the is on the "Tivo Lovers" site but the guy really appears to try and give Moxi a fair shake.

http://www.tivolovers.com/2008/01/09/more-info-on-the-digeo-moxi-line/

The last straw for me may be the continued inability to use my sling box with the Moxi. This company is making some very odd decisions.

This reminds me a lot of the Apple/Microsoft battle that was won by the worst interface because the Apple was just to late in giving the people what they wanted at the right price.

Just my 2cents.
Wayne

Wayne,

I agree 100%. If my Moxi/mate ever dies and they won't give me another one, I am switching to sat. It is the ONLY thing that will keep me with Charter.

Tim

I thought this was interesting ...
http://www.betanews.com/article/Digeo_loses_CEO_slashes_workforce_and_product_line/1200433336

http://www.tivolovers.com/2008/01/09/more-info-on-the-digeo-moxi-line/


The article is an excellent description and analysis of Digeo's future products.
Jodie Cadieux and the rest of the Digeo staff should read it.

Jodie should also take the author up on the offer to perform competitive analysis.

djk1940,

I apologize for not having read this forum for awhile due to the holidays and traveling and all, but I also live in Asheville & have Charter service for my Moxi. I too remember having the blue screen problem as you described for Cinemax HD at least. It seemed to be intermittent & I didn't notice much of a pattern to it. I really don't watch Cinemax HD very often & I can't remember if it did it to me on HBO, Starz, or not, but basically it didn't cause me enough headaches to investigate too hard.

My real reason for posting was to let you know that it wasn't unique to your box, but is probably some sort of local Charter issue. FWIW, I live in South Asheville. I haven't notice the problem lately, but I honestly can't say whether it still is happening or not to me.

Good Luck & I feel your pain about Charter's support for the Moxi. I am on my 3rd box in less than 6 months. The first was bad in that the received signal was weak, the 2nd one (essentially the original) lasted about 2 months before locking up (similar to as Houdini described in his post today). I REALLY don't want to go sat, but if I have a irreplaceable problem in the future I might be forced to.
Thanks, I am also guilty of not following the Forum over the last few days. I've been working with CharterJames to help resolve this issue, and our last conclusion was that it is likely a minor transmission problem, and CharterJames would check with his Asheville counterpart to see if it can be solved.

However, I did discover an interesting pattern: I seem to only get the blue screen if I tune to Showtime HD from another non-clear HD station. That is, if I tune to Showtime HD from any SD station or a station like NBC HD, I have no problem; but if tune to Showtime from HD Net or HBO, I am likely to get a blue screen. Although Showtime HD is the most consistent to produce the blue screen, I have now also experienced it on HBO, HD Net, Cinemax and Starz, but never for more than a few days.

I thought this was interesting ...
http://www.betanews.com/article/Digeo_loses_CEO_slashes_workforce_and_product_line/1200433336

More than just interesting...it looks like the retail Moxi is dead! There are several other news reports like this: http://www.news.com/8301-10784_3-9850808-7.html
The story also talks about a soon to be released new cable version Moxi that is not being cancelled, and says here (http://blog.wired.com/gadgets/2008/01/moxi-scales-bac.htmlp://) that it is "now in trial distribution through various cable partners". Moxiguy, are you out there, and can you say anything about this?

More than just interesting...it looks like the retail Moxi is dead! There are several other news reports like this: http://www.news.com/8301-10784_3-9850808-7.html


If a new cable version is so, it does not give us much hope for Time Warner subs. The retail version gave us hope of having our MOXI back.

The article is an excellent description and analysis of Digeo's future products.
Jodie Cadieux and the rest of the Digeo staff should read it.

Jodie should also take the author up on the offer to perform competitive analysis.Thank you. :-)

Of course, things really changed today. (http://www.tivolovers.com/2008/01/15/major-shake-up-at-digeo-moxi-products-canceled/)

More than just interesting...it looks like the retail Moxi is dead! There are several other news reports like this: http://www.news.com/8301-10784_3-9850808-7.html
The story also talks about a soon to be released new cable version Moxi that is not being cancelled, and says here (http://blog.wired.com/gadgets/2008/01/moxi-scales-bac.htmlp://) that it is "now in trial distribution through various cable partners". Moxiguy, are you out there, and can you say anything about this?The Moxi HD DVR for Cable was announced last May along with the OCAP software. It was supposed to ship in 4Q07 to cable MSOs, but obviously that didn't happen. It looks like it is a new box, separate from the now-canceled Multi-Room and Home Cinema DMRs, designed to be a cable STB to compete with the offerings from Motorola, Cisco, et al. The May press release was light on details, and odds are specs will have changed with the delayed release.

Digeo issued a press release today about the cancellations and layoffs in which they said the Moxi HD DVR for Cable would continue development as well as a next-generation consumer model for retail. I think this is the first time the latter box has been mentioned.

I talked to Digeo's COO Greg Gudorf today and got some clarifications on their plans (http://www.tivolovers.com/2008/01/16/clarifications-on-digeos-moxi-plans-from-digeo-coo-greg-gudorf/).

I talked to Digeo's COO Greg Gudorf today and got some clarifications on their plans (http://www.tivolovers.com/2008/01/16/clarifications-on-digeos-moxi-plans-from-digeo-coo-greg-gudorf/).
Thanks Megazone...the information you got is very helpful! Hopefully, Charter will be one of those that has the new Cable Moxi by the end of this quarter, and before our current Moxi fails, saving many of us from TiVo. One shouldn't jump ship too soon.

UPDATE:

Well, I had a second appointment for a Charter tech to show up on Monday, between 3pm and 5pm. He showed up (different tech than last week) at 4:55pm, and I was reaching for the phone to call when he drove up. He rechecked the signal level up and down, and it was still fine. He replaced my Moxi with a Motorola DCH3416. I'm trying to get used to it, but except for better picture quality, it SUCKS compared to the Moxi with fw 4.1 and external harddrive support. Oh yeah, the other nice thing, is the universal remote the tech gave me actually has codes to control my Olevia 537H LCD tv, which almost nothing has codes for Olevia hdtv's, so that's good. My wife so far can't figure it out at all. It doesn't appear to have picture in picture (which is an ABSOLUTE requirement for any dvr I have) I hate the sucky tv guide interface. I'm going to play with it a little longer, but I doubt I'll keep Charter if this is the sort of device that's their future, and I'll go Dish or Directv instead.

If Charter in my area starts carrying the CHILLER channel, (real long shot, and I've asked) I might stay, but at this point, that's all that would keep me. If I had Chiller, there would be no need for a dvr, because I'd never change the channel!! :D:D:D :p

My questions include:

1. Will the new Cable box support multi rooms like the Moxi mate does now? If not will the existing mate work with the new box?
2. Will there ever be a solution to the Moxi/Slingbox remote problem?
3. Will anyone win the promised retail DVR from the roadshow this year? :)

My question is:

Is Moxiguy still employed?

I think he is now called TivoGuy. :)

My questions include:

1. Will the new Cable box support multi rooms like the Moxi mate does now? If not will the existing mate work with the new box?
2. Will there ever be a solution to the Moxi/Slingbox remote problem?
3. Will anyone win the promised retail DVR from the roadshow this year? :)

1) if it does it will probably by through MoCA standards like the Motorola DCH 34xx/64xx series (Firewire over Coaxial) - The mates only work with the 9022 as I understand this was the only box in production which rebroadcast the information on the analog (rather than a firewire digital signal)

2) possibly. I would imagine if neither Digeo nor Sling resolve it, someone, somewhere will probably come up with a hack/fix.

3) Only if the Promised DVR actually makes it to production *L*




As for the TIVO... I've played with them and I've done enough validations on them to know once they are properly set up they work... however I also know support can be a PAIN... one customer wound up having to pay for a new unit while sending the old one back and waiting for credit... I haven't really kept up with Tivo forums or really focused on TIVOs as I don't see them often

SDV is moving faster than expected, I've learned they are working to deploy in Ashville, which leads me to suspect GSA and and Hickory are likely to see it by the end of the year - that's going to make 1 way cable cards (especially DVRs) and people with return signal issues lose channels (if you can't talk back to the head in, you won't be able to "switch" on the channel... so if no one else is watching it, you won't be able to...)

TIVO has a USB dongle they've talked about to resolve it, but I don't know it's ETA or even if it works.

I glad to hear that Digeo is retooling the MOXI HD-DMR for retail, but ecstatic to hear that their is one coming to cable. I hope the cable only version has a HDMI rather than DVI outputs. Sadly, I have a feeling that Time Warner will not jump at this opportunity (if they do it maybe late in the game) So all us TW subs should write to TW and pray that they respond to our wants.

one customer wound up having to pay for a new unit while sending the old one back and waiting for credit... That's not unusual for consumer electronics. You can either send the old one back then get a new one, or put money down as security for cross-shipping. That way the vendor doesn't get ripped off by scammers getting a new unit and not sending the supposedly broken one back.

that's going to make 1 way cable cards (especially DVRs) You know all CableCARDs are 2-Way (Tru2Way even, ugh), it is the host device that limits it.

TIVO has a USB dongle they've talked about to resolve it, but I don't know it's ETA or even if it works.It isn't TiVo's USB dongle, it is the cable industry's USB dongle. TiVo was just one of the consumer electronics companies involved in the development. It is called a Tuning Resolver and it is designed for any unidirectional CableCARD host device with a USB port - which happens to include the TiVo Series3 and TiVo HD. As long as the device has a USB port and can be firmware upgraded to support the Tuning Resolver, it can be updated to support SDV. The Tuning Resolver is basically an inline transceiver to handle the upstream communication link.

Motorola has demonstrated their version, which looks a lot like their DCT700 cable box. They're supposed to be available through the cable MSOs in 2Q08.

Thanks to Charter James and Meagzone. It's great to have two knowledgeable people on the forum......so we have Charter and Tivo covered now if we could only hear from a Diego insider.

1) if it does it will probably by through MoCA standards like the Motorola DCH 34xx/64xx series (Firewire over Coaxial) - The mates only work with the 9022 as I understand this was the only box in production which rebroadcast the information on the analog (rather than a firewire digital signal)

CharterJames, Help me to understand. I read the MoCA whitepaper and am very excited about this development! Are you saying the mates (yes, analog only) would go away and there would be another way to give me this functionality?

I have the 9022 with the Moximate and it works great. I love being able to access all my recorded programs from two separate rooms. (BTW, Megazone can Tivo do this? If you arn't familiar with this set-up I can access my main DVR from another room and can do everything from that room that I can from the main DVR. There is one centralized location where all the programs are located allowing me to record two HD programs while simultaneously watching a HD program on the main DVR and a recorded SD program in the other room.

Thank you both.
Wayne

Here's a question for either CharterJames or the Digeo insider:

There is a hyper linked article on this page to a blogged interview with the soon to be Digeo CEO. In the article, the soon to be Digeo CEO discued the new MOXI for cable. More specifically he discusses the fact that th encoding will be in OCAP, yet they are in talks with Motorola and Crisco. Doesn't OCAP defeat the purpose of two different headends?

Has anyone been able to extract the video files from the hard drive of the Moxi?

Has anyone been able to extract the video files from the hard drive of the Moxi?

not yet

Does OCAP defeat the purpose of two different infrastructure headends?The idea of OCAP is similar to Java (in fact, OCAP's programming language is Java) is that it is designed to provide a standard platform across disparate hardware. In theory software written to run on OCAP can run on Motorola, Cisco, Pace, etc, STBs. Even new TV's which were announced at CES with Tru2Way support. (OCAP has been officially re-branded as 'Tru2Way' for marketing.) So you could have the functionality of the STB - without the STB.

In practice, it isn't there yet. Motorola and Cisco are *mostly* compatible, but not quite 100% yet. They'll get there, but it is in the early days right now. Today you can write software for one platform and you still need to do a bit of work to get it working on the other platform. That's what TiVo is doing. They have an OCAP version of the TiVo platform running on Motorola boxes, and that's what is being deployed in New England today, and they're currently working on enabling it on Cisco/SciAtl boxes.

Are you saying the mates (yes, analog only) would go away and there would be another way to give me this functionality? *In theory* Digeo/Moxi could use MoCA instead of their proprietary system for connecting to the Moxi Mate. But Digeo has not given any public indication that they are planning to do so at this time. The last public statement they made at CES was that the Multi-Room HD DMR would use a FireWire-over-coax protocol they developed in house. Of course, that unit has been canceled now. So far there is no word on what the 'next-gen' unit they're working on will use for Multi-Room. Additionally, I have never seen Digeo refer to their HD DVR for Cable as 'multi-room', including during my conversation with Greg Gudorf.

(BTW, Megazone can Tivo do this? If you arn't familiar with this set-up I can access my main DVR from another room and can do everything from that room that I can from the main DVR.Nope. TiVo can transfer shows from one TiVo to another one, from a TiVo to a PC/Mac, or from a PC/Mac to a TiVo. (And from the PC/Mac to a portable device like an iPod.) But there is no streaming between rooms and you can't control one TiVo from another one at this time, just see the other units recordings and access them.

Support for a 'thin client', the Moxi Mate, is one of the features Moxi has that TiVo lacks.

[QUOTE=megazone;12860778]But there is no streaming between rooms and you can't control one TiVo from another one at this time, just see the other units recordings and access them.QUOTE]

Ok, I followed you until you said that. Are you saying that I can watch on one room what is one the DVR in the other? I guess that in your scenario there is a TIVO box in each room?
I really appreciate your feedback. Heck, I may finally get fed up with the slow path that Charter/Moxi is tacking me and make the leap.
Wayne

Ok, I followed you until you said that. Are you saying that I can watch on one room what is one the DVR in the other? I guess that in your scenario there is a TIVO box in each room?Exactly. TiVos that are on the same LAN (and the same TiVo account) can see each other's Now Playing Lists - the existing recordings. So I can access recordings on the TiVo in my living room from the TiVo in my bedroom.

They can also see PCs on the network to access music, photos, or videos on the PC. The videos can be shows previously copied from a TiVo - so you can use a PC as a kind of long-term archive server - or Internet downloads, home video, etc. Even rips from DVDs. The video can be copied from the PC to the TiVo for playback there.

TiVo calls the sharing between units 'Multi-Room Viewing' or MRV. Transferring video with a PC/Mac is TiVoToGo. The ability to transfer video from a PC to a TiVo is kind of unofficially called 'TiVoToComeBack' in the community - TTG and TTCB.

Thanks to Charter James and Meagzone. It's great to have two knowledgeable people on the forum......so we have Charter and Tivo covered now if we could only hear from a Diego insider.

It would be appropriate to have a Digeo insider on the MOXI forum.:rolleyes:

I went to Digeo's web site and no mention of product cancellation or
impending product deployment was found.
Links to MOXI Forum don't work either.

Looks like TIVO for me IF the MOXI supernovas.
I already have one MOTO 3416 and do not want another.:eek:

BC

CharterJames, Help me to understand. I read the MoCA whitepaper and am very excited about this development! Are you saying the mates (yes, analog only) would go away and there would be another way to give me this functionality?

I have the 9022 with the Moximate and it works great. I love being able to access all my recorded programs from two separate rooms. (BTW, Megazone can Tivo do this? If you arn't familiar with this set-up I can access my main DVR from another room and can do everything from that room that I can from the main DVR. There is one centralized location where all the programs are located allowing me to record two HD programs while simultaneously watching a HD program on the main DVR and a recorded SD program in the other room.

Thank you both.
Wayne

I recently started a "quest" to find a way to distribute my DVR output to other TV's (such as the fitness room, Master bedroom, etc.). I found a really neat device that lets you distribute HD signals up to five sets. Since there is just the two of us usually, I don't need to get different signals, just all HDTV's using the same signal. It takes some RG-6 quad shield, but it works great, and I have it working on all 5 HDTV's (kitchen, Great Room, Master BR, Guest room and Fitness room. Check out the Cable Electronics AV501 HDX component video/audio distribution network!


Each set can control the Charter DVR (Moxie w/ 500 GB external hard drive ) via a charter remote and a Radio Shack IR transmitter/receiver set. The system displays the same audio/video on all sets, but I do have an option to display separate cable/OTA/DVD and Replay on the Great Room and Master BR.

Maximum cable run was 55', since all runs were pretty direct. The main floor is above a 2' top loaded truss, so I have great spaces below the floor with lots of access doors in the ceilings below for fishing wires. All runs were RG-6 quad shield, terminated with RCA connectors.
My wife thought it was a "brain fart" while I was installing, but she made me go out and convert the last two analog TVs to HDTV when she saw it perform on the three I already had!
$150 included shipping, plus cable and connectors, plus IR devices.

This device also extends alalog video and sound.
Carl

Here's a question for either CharterJames or the Digeo insider:

There is a hyper linked article on this page to a blogged interview with the soon to be Digeo CEO. In the article, the soon to be Digeo CEO discued the new MOXI for cable. More specifically he discusses the fact that th encoding will be in OCAP, yet they are in talks with Motorola and Crisco. Doesn't OCAP defeat the purpose of two different headends?

Kinda-Sorta - If Boxes were computers, OCAP would be more like windows - it allows companies to build receivers to Cablelabs specs and (in theory) it should work with the same application set - So the OCAP Guide and OCAP VOD application would run on a Pioneer Explorer, A DCT 2500, A Moxi etc.

where I'm not 100% sure of what's going to happen will be on the interface level - in theory everyone will have their own base firmware / interface and pull the data needed for channels, VOD etc from the OCAP Java applications - but there's also a theory that the OCAP applications will include the Guide etc. So the question I have, which won't be answered till it's in testing is who gets to choose the interface? I can't imagine TIVO or Digeo giving up their interface (which is a major part of their branding) to go to a TV Guide type interface. At the same time, unless you've got a box that has a broadband connection and a dedicated service to update / maintain the guide, you'll need something.

Essentually OCAP is the cable box version of Linux - it will be harder (for cable companies) to configure, but in essence should allow any type of box to run with the cable company's existing headend infrastructure.

The idea of OCAP is similar to Java (in fact, OCAP's programming language is Java) is that it is designed to provide a standard platform across disparate hardware. In theory software written to run on OCAP can run on Motorola, Cisco, Pace, etc, STBs. Even new TV's which were announced at CES with Tru2Way support. (OCAP has been officially re-branded as 'Tru2Way' for marketing.) So you could have the functionality of the STB - without the STB.

In practice, it isn't there yet. Motorola and Cisco are *mostly* compatible, but not quite 100% yet. They'll get there, but it is in the early days right now. Today you can write software for one platform and you still need to do a bit of work to get it working on the other platform. That's what TiVo is doing. They have an OCAP version of the TiVo platform running on Motorola boxes, and that's what is being deployed in New England today, and they're currently working on enabling it on Cisco/SciAtl boxes.


this wouldn't happen to be running in Worchester would it?
I seem to remember that being Charter Territory ;)

CharterJames, Help me to understand. I read the MoCA whitepaper and am very excited about this development! Are you saying the mates (yes, analog only) would go away and there would be another way to give me this functionality?

I have the 9022 with the Moximate and it works great. I love being able to access all my recorded programs from two separate rooms. (BTW, Megazone can Tivo do this? If you arn't familiar with this set-up I can access my main DVR from another room and can do everything from that room that I can from the main DVR. There is one centralized location where all the programs are located allowing me to record two HD programs while simultaneously watching a HD program on the main DVR and a recorded SD program in the other room.

Thank you both.
Wayne

The moxi mate as we know it was something of a precursor to what is to come - and as I understand it the new moxi systems use a similar system (Firewire over Coax) - MoCA should be a pretty open system - from what I'm reading it should allow just about any MoCA enabled device to talk to another.

there are two major directions people are looking at here -

1) Centralized
In this scenerio the customer might have one UBER dvr type unit - say 4 to 6 tuners and a cable modem - this would feed into the TVs and computers and everything would be centralized to one "box" most likely placed at the outside tap (like the electrical equipment outside of houses now) - While many are excited at this idea, personally I don't think it's going to fly because of two major factors

a) Price
Try convincing MSOs they should scrap their existing fleet of Telephony MTAs, Cable Boxes and Cable Modems for one uber unit - furthermore it's only getting it's optimal usage if a customer subscribes to all services.

b) Support
When nothing else seems to be the cause of a problem, the equipment will take the blame - so if you have data issues and nothing else fixes it, you'd wind up with a new DVR (imagine losing all saved programming for every TV in the house...)


The other Method:

2) Specialized Network
This makes more sense - MoCA equipment will slowly trickle in, and those who wish to adopt early will be able to buy their own and have it provisioned etc. your MoCA cable modem can send data to your MoCA DVR for websurfing.

Advanced Cable Boxes may even serve as wireless repeaters giving you wide range for laptops for casual surfing (MoCA wireless speeds are not up to snuff with standard WiFi, so serious users would probably prefer to go with wireless N still)

In theory with OCAP applications a MoCA enabled DVR should be able to talk to other MoCA DVRs and non-DVR converters to stream media across (I doubt they'll allow for data copying, but I can see them allowing for streams)



MoCA will hopefully become the standard for all devices which use Coax - including Dish...

It would be appropriate to have a Digeo insider on the MOXI forum.:rolleyes:

I went to Digeo's web site and no mention of product cancellation or
impending product deployment was found.
Links to MOXI Forum don't work either.

Looks like TIVO for me IF the MOXI supernovas.
I already have one MOTO 3416 and do not want another.:eek:

BC

I haven't seen either of our two Digeo insiders in a while ... I hope they didn't get the axe during Digeo's housecleaning.

I had a support email the other day and was very happy to see my favorite Digeo NOC tech person is still alive and well there

The SD on my MOXI is not nearly as good as my moto 6200. Hope this changes. The menu is very good and I love all the functions of this box.

I am considering going back to the moto 6200 for the PQ. But I hate to give up the recording and menu.

Might want to see if your MSO has the DCT or DCH 64xx series of DVRs, I know most motorola systems that had Digeos eventually went over to this box as Motorola couldn't keep up with Moxi BMC 90xx production (which had to be halted entirely due to the FCC 707 mandate)

It's functionally identical to your 6200 except it has a dual tuner DVR.

Thanks, I am also guilty of not following the Forum over the last few days. I've been working with CharterJames to help resolve this issue, and our last conclusion was that it is likely a minor transmission problem, and CharterJames would check with his Asheville counterpart to see if it can be solved.

However, I did discover an interesting pattern: I seem to only get the blue screen if I tune to Showtime HD from another non-clear HD station. That is, if I tune to Showtime HD from any SD station or a station like NBC HD, I have no problem; but if tune to Showtime from HD Net or HBO, I am likely to get a blue screen. Although Showtime HD is the most consistent to produce the blue screen, I have now also experienced it on HBO, HD Net, Cinemax and Starz, but never for more than a few days.

My counterpart in Asheville was able to duplicate this and we think we found a solution - let me know if it keeps happening!

Check out the Cable Electronics AV501 HDX component video/audio distribution network!
Each set can control the Charter DVR (Moxie w/ 500 GB external hard drive ) via a charter remote and a Radio Shack IR transmitter/receiver set.

Maximum cable run was 55', since all runs were pretty direct. The main floor is above a 2' top loaded truss, so I have great spaces below the floor with lots of access doors in the ceilings below for fishing wires. All runs were RG-6 quad shield, terminated with RCA connectors.
Carl
I have been using the same CE Labs AV501HDX A/V distribution amplifier for two months now, and works perfect with the Moxi. It will actually support 10 TVs/Recorders: 5 in HD and 5 in SD. I had tried another brand distribution amp with a lesser number of outputs, and it introduced noise; this model’s HD signal looks as though the Moxi was in the same room as the remote TV, even with a 100' run.
However, rather than RG-6 cable, I used Cat 5 cable with baluns on each end. The advantage of cat 5 is that it is a single cable, and it can be much longer than coaxial cables, without signal loss. One cat 5 cable can handle all 3 component cables plus digital sound, or a composite cable plus stereo sound. Also, rather than a Radio Shack type of IR remote extender, I use the Next Generation remote extender….it seems to have a longer range than Radio Shack’s models, and doesn’t depend on an IR receiver in each room, reducing the possibility of IR noise.

My questions include:

1. Will the new Cable box support multi rooms like the Moxi mate does now? If not will the existing mate work with the new box?
2. Will there ever be a solution to the Moxi/Slingbox remote problem?

Wayne, this type of setup will make you independent of Moxi, Tivo, a future Sling Catcher that will not work with Moxi, or any other cable box, so I think you will find that it is worth the investment in time and money, if you can run cables.

My counterpart in Asheville was able to duplicate this and we think we found a solution - let me know if it keeps happening!
James, Thank you!! Thank you!! Thank you! No more blue screen on Showtime, and my Moxi world is perfect again!

Don

I get the Blue screen on Cinemax HD, Universal HD and TNT HD. I'm not able to notice a pattern to gettting the screen. It also seems to happen at night, so I always thought it was a signal problem. But just on those 3 channels

I am having trouble recording with my MOXI. It will record normally when the ‘find & record” function is used. However, when I browse up coming programs using the “flip bar” then highlight a program and press the record button on the remote I will receive the pop up message allowing me to select “record once” I then press “okay” and then get the conformation pop up indicating that the program is scheduling and will be recorded. The program is then marked in the guide with the familiar blue circle. However after all this the program does not record. The most frustrating part of the above is that the recording error is not consistent! It will occur much of the time but not every time.

I have an external hard drive hooked up to the MOXI and have only used 16% of the available storage. I have tried both a soft reset and a hard reset of the MOXI box but neither of these resets had any affect on the problem. Has anyone else had a similar issue? Have you been able to solve the issue and how?

I have this problem... I hooked up an external hard drive and now pretty much nothing that was scheduled will record.

I look in the deleted and canceled section and the shows are all there and show as Canceled with an error of (no signal).

I know the cable signal was fine at the time of the recording, but I'm guessing it meant no signal from the hard drive.

I'm further *guessing* that the hard drive is going into some kind of low power mode and the moxi doesn't know how to wake it up properly.

Anybody else? EngiNerdy, are your programs showing in deleted and canceled as (no signal)?

this wouldn't happen to be running in Worchester would it?
I seem to remember that being Charter Territory ;)Worcester - no 'h'. ;-)

And yes, it is Charter territory. While much of MA is Comcast (formerly AT&T, formerly MediaOne), Worcester and the surrounding area is an island of Charter. So no, I don't have the OCAP software - I have a TiVo Series3 using CableCARD. ;-) (Well, and two DVD/TiVo boxes, one direct coax, the other with a SciAtl cable box.)

Worcester - no 'h'. ;-)

And yes, it is Charter territory. While much of MA is Comcast (formerly AT&T, formerly MediaOne), Worcester and the surrounding area is an island of Charter. So no, I don't have the OCAP software - I have a TiVo Series3 using CableCARD. ;-) (Well, and two DVD/TiVo boxes, one direct coax, the other with a SciAtl cable box.)

That's Wuhstah :D

barry (transplanted Bostonian)

Worcester - no 'h'. ;-)

And yes, it is Charter territory. While much of MA is Comcast (formerly AT&T, formerly MediaOne), Worcester and the surrounding area is an island of Charter. So no, I don't have the OCAP software - I have a TiVo Series3 using CableCARD. ;-) (Well, and two DVD/TiVo boxes, one direct coax, the other with a SciAtl cable box.)

sorry :) I hear the name every now and then on the conference calls so Blame it on the funny accent ;)

(like I have alot of room to talk here, Born in NY, Raised in NC... speak the local patois with a slight Upstate NY accent *LOL*)

OCAP applications are still in testing, as I understand it the current host boxes are considered NPH (non-portable hosts) rather than true OCAP as they are still using legacy APIs. however I can confirm that Morotola is very close - they recently pushed an entirely new version of their Controller software which migrated them from SCO Unix to a variant of Linux - and included some new OCAP functions etc. I'm not sure if the OS jump was done for financial or technicial reasons, but it's definitely improved the performance of the Addressable Controller.

James, Thank you!! Thank you!! Thank you! No more blue screen on Showtime, and my Moxi world is perfect again!

Don

your Welcome :)

Any other markets that see this - apparently something was out of Sync on that HD channel - so our resident guru in Ashville was clever and set the channel to unencrypted (opening it up for everyone and resynchronizing it) before encrypting it again.