I get the Blue screen on Cinemax HD, Universal HD and TNT HD. I'm not able to notice a pattern to gettting the screen. It also seems to happen at night, so I always thought it was a signal problem. But just on those 3 channels

That's more than likley signal - those 3 are probably in the same QAM frequency or near and there's something causing interfearance and preventing the moxi from getting a channel lock

Authorization should *not* be the problem if your getting your SD Cinemax and able to see the other HD View channels (HD Nets, Discovery, MHD, ESPNs etc..) (with Authorization issues you'll lose the entire Tier / Group)

Wayne, this type of setup will make you independent of Moxi, Tivo, a future Sling Catcher that will not work with Moxi, or any other cable box, so I think you will find that it is worth the investment in time and money, if you can run cables.
Don

Let me clarify one more time. But if I do this Hook up like you and another have described can we watch two different things from the Moxi or the TiVO, etc at the same time? Or am I just not getting it?
BTW, I would love to be able to access stuff from my Mac and was temporaily excited about the new Apple TV until I cheked the spec and it really won't allow much except stuff that you buy on iTunes. No help there.
Thanks, everyone the discussions lately has been excellent!
Wayne

Let me clarify one more time. But if I do this Hook up like you and another have described can we watch two different things from the Moxi or the TiVO, etc at the same time? Or am I just not getting it?
BTW, I would love to be able to access stuff from my Mac and was temporaily excited about the new Apple TV until I cheked the spec and it really won't allow much except stuff that you buy on iTunes. No help there.
Thanks, everyone the discussions lately has been excellent!
WayneNo, such a hookup would give you the same output content as your Slingbox, except it would be to your TVs, not your computer. And of course you would still only have the remote TV viewing on your laptop through the Slingbox where, if your Slingbox stayed connected to Moxi, your wife would still have to change the channel for you when you travel. With the setup that Carl and I are using, rather than sending the moxi output to one TV, we are sending it to up to 10 TVs, but doing it in a way that there is no time lag or loss in quality, and you can enjoy the true high definition TV on your HDTVs. The advantage of doing it with the Moxi is that other TVs have access to our favorite recorded programs on our Moxi external hard drive. However, we can always use the tuners associated with each TV to tune to a different channel, rather than the channel that Moxi is tuned to.

Since I have moved my Slingbox to my Sony DHG-HDD250 recorder, I may yet get a SlingCatcher (http://us.slingmedia.com/go/slingcatcher) when they come out, scheduled before mid-year. According to their adds, it will do more than Apple TV by putting anything your computer will play onto your TV; plus, it will also support an external hard dive. But I have given up on the idea of watching TV on my home computer via Slingbox; once I started running new wires and cables, I found it less frustrating to simply integrate both the Moxi and Sony recorders into the Channel Plus (http://www.epinions.com/content_125374729860) video distribution system that I installed 4 years ago, and buy a small LCD TV to put next to my computer. There is no time lag, and the extra remotes I purchased works as if each TV were in the same room as both the Moxi and Sony. But now that my Moxi is working so well, and its output sent to all my TVs, the single tuner Sony is becoming more of a backup.

If you would like more details, send me a private message and I would be glad to help.

Don

Let me clarify one more time. But if I do this Hook up like you and another have described can we watch two different things from the Moxi or the TiVO, etc at the same time? Or am I just not getting it?
BTW, I would love to be able to access stuff from my Mac and was temporaily excited about the new Apple TV until I cheked the spec and it really won't allow much except stuff that you buy on iTunes. No help there.
Thanks, everyone the discussions lately has been excellent!
Wayne

Wayne,

One way you can distribute more than one signal with this system is to use composite on one device, and component on the other. This way one can be watching the Moxie signals, another can be watching Tivo or DVD.

Carl

Wayne,

One way you can distribute more than one signal with this system is to use composite on one device, and component on the other. This way one can be watching the Moxie signals, another can be wateching Tivo or DVD.

CarlGood point. The inputs on the CE amp are independent, so you could have two different components connected. You would then have to run two sets of cables to each of your up to 5 TVs. Since running two sets of cables is nearly as easy as one, that might be a smart thing to do. You can always find something to connect to them later.

Don

Hope this is the right forum for this question. Charter wasn't much help.
I've got a Motorola BMC9012 HDDVR with Charter in St. Louis. If I connect a HTPC TV card to the coaxial out on this box will I get pay per view/pay channels output to the PC? If so would it be HD or SD?
Thanks much for the help!

Anything output by the coaxial cable will be in SD. I would imagine you would get the PPV. I'm not sure if the coax is still "live" if you are using component/dvi though.

Tim

I have had my Moxi unit for 2 years and added the external drive a few months ago. My problem is in the last 2 or 3 weeks i've had a few episodes of extremely slow menus. I will hit the MOXI button and it will take up to a minute to respond and the guide comes up slowly and then to react to my inputs from there will take 30 seconds or more. It does eventually "catch" up and start working fine again but it seems to do this once or twice a week. I've done a reset with the small reset button on the front which seems to help for a few days. I feel it's acting like the hard drive is getting to fragmented that it is slowing performance down. Is there a "defrag" procedure in the diagnostics? 2 years is alot of writing and erasing on a hard drive. I don't want to call charter as all they will do is want to replace it and i will get the "other" model. I sure hope charter gets the new model moxi that is coming out.

I have had my Moxi unit for 2 years and added the external drive a few months ago. My problem is in the last 2 or 3 weeks i've had a few episodes of extremely slow menus. I will hit the MOXI button and it will take up to a minute to respond and the guide comes up slowly and then to react to my inputs from there will take 30 seconds or more. It does eventually "catch" up and start working fine again but it seems to do this once or twice a week. I've done a reset with the small reset button on the front which seems to help for a few days. I feel it's acting like the hard drive is getting to fragmented that it is slowing performance down. Is there a "defrag" procedure in the diagnostics? 2 years is alot of writing and erasing on a hard drive. I don't want to call charter as all they will do is want to replace it and i will get the "other" model. I sure hope charter gets the new model moxi that is coming out.


Have you tried a hard reboot, by unplugging for a few seconds and plugging back in?

Have you tried a hard reboot, by unplugging for a few seconds and plugging back in?


No i haven't. I will give that a try.

Yea, when my Moxi menus slowdown I always just reboot it.

I've noticed a funny thing lately in the guide .. the text is horribly wrapped, that is, the show descriptions are splitting words in bad places.

Also, last night something happened ... this morning my "sound effects" were back on, and my entire channel listing was screwed up .. the custom list I had made was gone and every channel was back in my channel list. Annoying.

I have had my Moxi unit for 2 years and added the external drive a few months ago. My problem is in the last 2 or 3 weeks i've had a few episodes of extremely slow menus. I will hit the MOXI button and it will take up to a minute to respond and the guide comes up slowly and then to react to my inputs from there will take 30 seconds or more. It does eventually "catch" up and start working fine again but it seems to do this once or twice a week. I've done a reset with the small reset button on the front which seems to help for a few days. I feel it's acting like the hard drive is getting to fragmented that it is slowing performance down. Is there a "defrag" procedure in the diagnostics? 2 years is alot of writing and erasing on a hard drive. I don't want to call charter as all they will do is want to replace it and i will get the "other" model. I sure hope charter gets the new model moxi that is coming out.

The only time I have had slow response since the advent of 4.1 is the momentary 3-4 sec when first accessing a recording from the external drive. Also I had a remote that was acting up but only the fast wordard button. I think it is probably the most used button. I just took it in and they gave me a new one. I would think the hard boot should do it.
Wayne

My text has been messed up as well on the sysnopsis of the program.

I've noticed a funny thing lately in the guide .. the text is horribly wrapped, that is, the show descriptions are splitting words in bad places.
I too have noticed this, starting at least a week ago. I wonder if anyone here can report it to the appropriate people...it's kinda disconcerting. :)

I'm in St. Louis. Sometime overnight I lost On Demand as well as any recognition of my external hard drive. I did both a soft and hard reset to no avail. Anyone in the same boat or know what's going on?

I'm in St. Louis. Sometime overnight I lost On Demand as well as any recognition of my external hard drive. I did both a soft and hard reset to no avail. Anyone in the same boat or know what's going on?

Sounds like something went down last night. I didn't have the SAME problems as you, but as I posted above most of my settings went bye bye. My HD was still recognized, I did not check my VOD though.

I'm in St. Louis. Sometime overnight I lost On Demand as well as any recognition of my external hard drive. I did both a soft and hard reset to no avail. Anyone in the same boat or know what's going on?

HD recognition is usually pretty constant, and given the other post the only thing I could imagine that might cause that would be a guide update or reset

Try disconnecting the drive, then resetting, then reconnecting the drive

Another issue that comes to mind would be any power outage that might have cycled the devices - since the HD and the box spun up seperately they may not have re-established their link.


As for VOD - any error messages or codes? Those help out alot :)

My text has been messed up as well on the sysnopsis of the program.

Wish I knew if either of our Moxi gurus are still here - I'll send a general alert to Tribune and Digeo and see if they noticed anything

I have had my Moxi unit for 2 years and added the external drive a few months ago. My problem is in the last 2 or 3 weeks i've had a few episodes of extremely slow menus. I will hit the MOXI button and it will take up to a minute to respond and the guide comes up slowly and then to react to my inputs from there will take 30 seconds or more. It does eventually "catch" up and start working fine again but it seems to do this once or twice a week. I've done a reset with the small reset button on the front which seems to help for a few days. I feel it's acting like the hard drive is getting to fragmented that it is slowing performance down. Is there a "defrag" procedure in the diagnostics? 2 years is alot of writing and erasing on a hard drive. I don't want to call charter as all they will do is want to replace it and i will get the "other" model. I sure hope charter gets the new model moxi that is coming out.

I'm thinking it does some sort of file management on it's own, but if you want to be sure, go into diagnostics and do a Menu+Select - option 8 - option 83 - do a software reload - that will reload everything in the core software and reboot the machine.

Sounds like something went down last night. I didn't have the SAME problems as you, but as I posted above most of my settings went bye bye. My HD was still recognized, I did not check my VOD though.

To add to my woes, when I got home to check the VOD, all my channel guide was generic, all my scheduled to record series are gone, all my settings are wiped out again. I wish I knew wtf they are doing.

I can see channels I guess now I have to wait for the guide to competely update and then reshedule ALL my series, what a PITA.

HD recognition is usually pretty constant, and given the other post the only thing I could imagine that might cause that would be a guide update or reset

Try disconnecting the drive, then resetting, then reconnecting the drive

Another issue that comes to mind would be any power outage that might have cycled the devices - since the HD and the box spun up seperately they may not have re-established their link.


As for VOD - any error messages or codes? Those help out alot :)
On Demand is not even a menu option so there are no error messages. And when I try channel 999, it takes me to music channel 948. When I try channel 1, it takes me to channel 2 (Fox). Likewise, "external storage" is no longer listed in the menu under "settings" and I can't access the 50 hours or so of programming on the external hard drive. Under diagnostics, it still says I have softeare version 4.1. I'll keep trying resets and see if it resolves itself over the weekend. As a fallback, I have a tech visit scheduled for Monday pm. Customer service said they saw no outages in my area (Manchester, 63021).

To add to my woes, when I got home to check the VOD, all my channel guide was generic, all my scheduled to record series are gone, all my settings are wiped out again. I wish I knew wtf they are doing.

I can see channels I guess now I have to wait for the guide to competely update and then reshedule ALL my series, what a PITA.

This happened to me twice where I lost everything about one month apart.....
They eventually brought me a refurbished Moxi box and now it has been six months without a problem.....I know reprogramming all your recordings is a PITA!

Regarding the changing to channel 999 not bringing up the On-Demand "channel:" This has been an issue for me since the 4.1 upgrade; it's not been a big deal because the VOD button on the remote and the VOD card have always worked. But trying to input channel 999 just results in switching to the next channel before 999.

Anybody notice moxi.com lately? I wonder if they are adding to their site the addition of the new cable version of MOxi (although I have not read anything from either Motorola or Scientific Atlanta)

It's frustrating that as a Charter customer I cannot get any usable support from Charter on the MOXI, and that MOXI doesn't have any support options that I can find either, so I'm reduced to hoping someone who is reading this can help and will volunteer to do so. This is one of those weird problems with cable devices, in that the manufacturer won't do end user support, and the middleman (Charter) really has no clue how to support it properly (in general -- I'm sure there are folks at Charter who know the product, but they're not accessible to me).

Is there any other formal process to get help on the MOXI? Charter's online chat option is never a valid option, and the 800 support always wants to send out a technician.

I know my problem relates to the external hard drive, because the system works fine when it's not attached. The hard drive is brand new and worked fine when I tested it fairly extensively on my laptop. It meets the specs listed in the MOXI screens. It even records fine if I hook it up and record something manually.

But if I try to record something in the future by scheduling it, it always fails saying (no signal) in the canceled and deleted section. This never happens if the external hard drive is not connected, so it's not a signal problem.

If anyone is reading this and has any clue, I'd love it, because the built-in hard drive is woefully inadequate for HD recording.

Thanks!

Recordings failing because of allegedly no signal usually mean the external hard drive went into a sleep mode and the Moxi couldn't "wake" it. There are some workarounds/fixes, but it would really help if you'd let us know what model external hard drive you're using.

The Seagate Freeagent drives are notorious for this on the Moxi, and there is a way to make it work. Just let us know.

A little more information on the Seagate external drive issue:

posted by BOBILEAU on Moxi Community Forums (http://forums.moxi.com/topic.asp?TOPIC_ID=306)
The problem I had was not recording onto the hard drive. My drive had a sleep mode and the MOXI box doesn't have any way to wake it when it needs to record a new show.

I was able to get software to change the sleep interval to NEVER. I did this in WINDOWS (VISTA)with the External Hard Drive (EHD) plugged into a USB port on the computer. In CONTROL PANEL under ADMINISTRATOR TOOLS then use the COMPUTER MANAGEMENT menu then go to DISK MANAGEMENT to locate your and change settings for the EHD. I used the IDENTIFY command to make it recognise my MOXI formatted EHD. It seemed like I had to try a few times using the mouse (right click) to get the identify menu to show up.Once it was identified, I didn't allow WINDOWS to format the drive since that would have destroyed the MOXI format.

Then I used the software to set the sleep interval to NEVER and the unplugged the EHD from the computer. I plugged it into the MOXI and it recognised the EHD. Now two days later, it is still working and not missing any recordings. The STATS show I have plenty of room to record more shows.

If you can't get software to set the sleep interval, return your EHD to the store you bought it from, tell them it doesn't work right... and get a Seagate Free Agent PRO model, it has the software in its utilities programs. DO NOT FORMAT with MOXI first, it erases all the programs that Seagate provides!!!! —BOBILEAU (http://forums.moxi.com/topic.asp?TOPIC_ID=306)

If you have already initialized your Seagate drive, you can download the FreeAgent tools from the Seagate website.

Any update on a PDA or mobile phone version of Moxi DVR Web Access? I use this feature quite frequently, and was curious how much others use it.

Latest (1/15/08) info from Digeo:

http://www.digeo.com/press_pressrelease.aspx?id=11i

and the Moxi forums site has shut down:
http://forums.moxi.com/

Wayne

On Demand is not even a menu option so there are no error messages. And when I try channel 999, it takes me to music channel 948. When I try channel 1, it takes me to channel 2 (Fox). Likewise, "external storage" is no longer listed in the menu under "settings" and I can't access the 50 hours or so of programming on the external hard drive. Under diagnostics, it still says I have softeare version 4.1. I'll keep trying resets and see if it resolves itself over the weekend. As a fallback, I have a tech visit scheduled for Monday pm. Customer service said they saw no outages in my area (Manchester, 63021).
Turns out my problems were tied to some billing foul-ups that spilled over to restrict my menu options. Finally got it kicked up to an escalation and retention specialist who got me squared away. Was able to cancel my tech visit.

Latest (1/15/08) info from Digeo:

http://www.digeo.com/press_pressrelease.aspx?id=11i

and the Moxi forums site has shut down:
http://forums.moxi.com/

Wayne

I think you meant this press release - http://www.digeo.com/press_pressrelease.aspx?id=11. Not looking good for Digeo and the Moxi.

Recordings failing because of allegedly no signal usually mean the external hard drive went into a sleep mode and the Moxi couldn't "wake" it. There are some workarounds/fixes, but it would really help if you'd let us know what model external hard drive you're using.

The Seagate Freeagent drives are notorious for this on the Moxi, and there is a way to make it work. Just let us know.

Rampage522, thank you very much. It was a Seagate, and that absolutely fixed it. I had posted a few days ago with that suspicion but had no clue where to look on how to stop it... I was thinking it might be a Moxi setting.

So Google in this case didn't help me (I'm sure I just didn't hit quite the right keywords). But more importantly, Charter support couldn't help me with what should have been a simple knowledge base question. And the Moxi forums are down :(

But community support comes through. Thanks to everyone who hangs out here and helps people!

Yeah, Charter support is hit and miss at best on the phone (it's like a box of chocolates...I've heard).

I'm really glad that helped...it would be nice if there were another source besides Moxi forums for getting access to known workarounds. moxifaq.com used to be an awesome resource, but it hasn't been updated in quite some time and the external hard drive issue is relatively recent.

I think you meant this press release - http://www.digeo.com/press_pressrelease.aspx?id=11. Not looking good for Digeo and the Moxi.

oppps! What a difference one little "i" makes in a url :)
Thanks for the catch. Yeah, this does not look good.

Rampage522,
But community support comes through. Thanks to everyone who hangs out here and helps people!

Yes, believe it or not this is the best place to get Moxi info....

I read somewhere that there are 400,000 Moxi boxes out there. True? I assume the majority are in Charter homes. Anyone know? Although like WWII vets I think 1000 are dying a day. ;)

I haven't been monitoring this forum in quite awhile, and, as I think someone just pointed out, I haven't updated my Moxi FAQ web site (http://splmoxifaq.googlepages.com/FAQ.htm) in over a year and a half. I had actually started to update the site last year at one point, but then it became clear to me that my new cable provider, Time-Warner, was going to phase out the Moxi, so I wasn't sure how much longer I would have one. It also took forever for Time-Warner to update me to version 4 of the software, and even after they did, they decided not to support external hard drives.

In addition, I was pretty confused by Digeo's proposed new consumer line. The specifications seemed weird (CableCard but no multi-room in one, and no CableCard but multi-room in the other :confused:). The suggested price ($1,000) also seemed outrageous, and the picture they showed at the time was not very attractive to me (I think I commented in this forum that it looked like they were trying to copy Apple's iPod or iMac design, but they failed). I didn't really think the Moxi was going to last much longer, particularly for me. So, I decided not to waste time updating the site.

I do still have my Moxi, and it has mostly been working fine. I did finally get the version 4 update, although it doesn't really add anything in my case. Digeo is still in business, although they are apparently having troubles and have dropped their originally proposed consumer line. Perhaps I will get around to updating the site at some point, but I guess the irony is that since Digeo has been so slow at releasing new software and hardware, the information on my site is still pretty accurate.

Just thought I would check in and remind people of the existence of the site. :)

One quick question for MoxiGuy or anybody else who knows about the subject. I have a Motorola 9022 with Moxi and I have cable service from NewWave. I am trying to figure out how to hook up the PC Link. I have followed the instructions in the manual, but was unable to find the proper menu for the PC Link. Have any of you set up the PC Link and used it? If so, how does it work and how can I get access to the menus to set up the PC Link.

Some Specifics. .
Software version 4.1.9LR-P.160450

Hello all,
I'm new to posting on this forum, but I've been keeping up with it for a couple of years. I have a problem I'm hoping somebody out there may be able to help me with.
I've had the same Moto 9012 Moxi DVR for a shade over 3 years, courtesy of Charter in NE GA. I've never had a problem until last night when it rebooted and came back with the "Limited Services" message.
I called Customer Service last night to set up a tech call for tomorrow; tonight I decided to confirm the call and here's where it gets weird. I did an online chat with a CSR who told me, among other things, that the SN on my DVR was not the one they had in the system. She told me to call Customer Service (again), which I did.
The CSR on the phone had his supervisor do a search for my SN and it wasn't even in the system. :confused:
Could this be the reason my Moxi DVR isn't operating? I can understand and accept hardware failure, but if it's something that happened somewhere else, I'd prefer not to lose the programming on a 50% full 750GB ext drive.
Anybody got any ideas, please? (Sorry for the long post!)
Thanks! :)

One quick question for MoxiGuy or anybody else who knows about the subject. I have a Motorola 9022 with Moxi and I have cable service from NewWave. I am trying to figure out how to hook up the PC Link. I have followed the instructions in the manual, but was unable to find the proper menu for the PC Link. Have any of you set up the PC Link and used it? If so, how does it work and how can I get access to the menus to set up the PC Link.

Some Specifics. .
Software version 4.1.9LR-P.160450

I am not a Charter costumer but I believe I have the answer:

Many other MSOS (and maybe Charter) have not enable PC link and a number f other Moxi components.

I haven't been monitoring this forum in quite awhile, and, as I think someone just pointed out, I haven't updated my Moxi FAQ web site (http://splmoxifaq.googlepages.com/FAQ.htm) in over a year and a half. I had actually started to update the site last year at one point, but then it became clear to me that my new cable provider, Time-Warner, was going to phase out the Moxi, so I wasn't sure how much longer I would have one. It also took forever for Time-Warner to update me to version 4 of the software, and even after they did, they decided not to support external hard drives.

In addition, I was pretty confused by Digeo's proposed new consumer line. The specifications seemed weird (CableCard but no multi-room in one, and no CableCard but multi-room in the other :confused:). The suggested price ($1,000) also seemed outrageous, and the picture they showed at the time was not very attractive to me (I think I commented in this forum that it looked like they were trying to copy Apple's iPod or iMac design, but they failed). I didn't really think the Moxi was going to last much longer, particularly for me. So, I decided not to waste time updating the site.

I do still have my Moxi, and it has mostly been working fine. I did finally get the version 4 update, although it doesn't really add anything in my case. Digeo is still in business, although they are apparently having troubles and have dropped their originally proposed consumer line. Perhaps I will get around to updating the site at some point, but I guess the irony is that since Digeo has been so slow at releasing new software and hardware, the information on my site is still pretty accurate.

Just thought I would check in and remind people of the existence of the site. :)

Hiyya :)

Just to whisper something very quiet here... as I can't verify or deny...

I've been told that the new MSO Moxi box is in our labs for testing and we may be rolling out to St Louis as a test market.

Hello all,
I'm new to posting on this forum, but I've been keeping up with it for a couple of years. I have a problem I'm hoping somebody out there may be able to help me with.
I've had the same Moto 9012 Moxi DVR for a shade over 3 years, courtesy of Charter in NE GA. I've never had a problem until last night when it rebooted and came back with the "Limited Services" message.
I called Customer Service last night to set up a tech call for tomorrow; tonight I decided to confirm the call and here's where it gets weird. I did an online chat with a CSR who told me, among other things, that the SN on my DVR was not the one they had in the system. She told me to call Customer Service (again), which I did.
The CSR on the phone had his supervisor do a search for my SN and it wasn't even in the system. :confused:
Could this be the reason my Moxi DVR isn't operating? I can understand and accept hardware failure, but if it's something that happened somewhere else, I'd prefer not to lose the programming on a 50% full 750GB ext drive.
Anybody got any ideas, please? (Sorry for the long post!)
Thanks! :)

That's exactly why it isn't operating.

there's several reasons this can happen, most of them have to do with our transition to a new modem provisioning system and a "flow through" provisioning of moxi boxes on the Digeo system... When the modem for the moxi is provisioned it's automatically provisioned in the digeo system. If something changes, somtimes it will hang up in one or the other. Most often this occurs when a customer transfers or is disconnected for non-payment, however because of the migration in our provisioning systems it can also happen when it's trying to migrate records and hiccups.

PM Me your phone number as it appears in billing as well as your name and address as it is in our records and I might be able to get it fixed for ya :D

I am not a Charter costumer but I believe I have the answer:

Many other MSOS (and maybe Charter) have not enable PC link and a number f other Moxi components.

Pretty much - the only way to access anything on the moxi from computer is to log into the Charter Portal for remote scheduling - other than that it's all locked out - though there's supposed to be options for shareing computer media over the moxi platform (PC to Moxi but not Moxi to PC) - though that feature may well be reserved for the new boxes

Pretty much - the only way to access anything on the moxi from computer is to log into the Charter Portal for remote scheduling - other than that it's all locked out - though there's supposed to be options for shareing computer media over the moxi platform (PC to Moxi but not Moxi to PC) - though that feature may well be reserved for the new boxes

If that feature is reserved for the "new" boxes, what is you definition of "new" boxes and if that feature is in the manual for my Moxi system, shouldn't I at least be able to unlock that feature?? The feature I want to use and that would be nice would be to be able to share media from my computers to the Moxi, which the PC Link is supposed to do according to the user manual.

It's frustrating that as a Charter customer I cannot get any usable support from Charter on the MOXI, and that MOXI doesn't have any support options that I can find either, so I'm reduced to hoping someone who is reading this can help and will volunteer to do so. This is one of those weird problems with cable devices, in that the manufacturer won't do end user support, and the middleman (Charter) really has no clue how to support it properly (in general -- I'm sure there are folks at Charter who know the product, but they're not accessible to me).

Is there any other formal process to get help on the MOXI? Charter's online chat option is never a valid option, and the 800 support always wants to send out a technician.

I know my problem relates to the external hard drive, because the system works fine when it's not attached. The hard drive is brand new and worked fine when I tested it fairly extensively on my laptop. It meets the specs listed in the MOXI screens. It even records fine if I hook it up and record something manually.

But if I try to record something in the future by scheduling it, it always fails saying (no signal) in the canceled and deleted section. This never happens if the external hard drive is not connected, so it's not a signal problem.

If anyone is reading this and has any clue, I'd love it, because the built-in hard drive is woefully inadequate for HD recording.

Thanks!

Try power cycleing the moxi and let it fully come back up before attaching the HD - If that fails, disconnect - go into diagnostics and do a software reload (option 8, option 83) - wait for the reboot then try it

Yes, believe it or not this is the best place to get Moxi info....

I read somewhere that there are 400,000 Moxi boxes out there. True? I assume the majority are in Charter homes. Anyone know? Although like WWII vets I think 1000 are dying a day. ;)

The majority are definitely Charter, Given that I'm sure Mr. Allen wanted his MSO to push His company's box.

Sorry I have not been on as of late very hectic lately here :)

That's exactly why it isn't operating.

there's several reasons this can happen, most of them have to do with our transition to a new modem provisioning system and a "flow through" provisioning of moxi boxes on the Digeo system... When the modem for the moxi is provisioned it's automatically provisioned in the digeo system. If something changes, somtimes it will hang up in one or the other.
<snip>

PM Me your phone number as it appears in billing as well as your name and address as it is in our records and I might be able to get it fixed for ya :D

Hi James,
The tech guy came about 30 minutes before your post - he talked with Charter and they tryed to get the provisioning thing fixed, but no luck. Apparently he had about a dozen similar calls in the last week or so. We wound up swapping out the box for another Moxi.
Next time something happens I'll check here before I schedule a service call (who would have thought they'd have an opening so early and then show up on time?). :)

Thanks for your help,
bp

Hi James,
The tech guy came about 30 minutes before your post - he talked with Charter and they tryed to get the provisioning thing fixed, but no luck. Apparently he had about a dozen similar calls in the last week or so. We wound up swapping out the box for another Moxi.
Next time something happens I'll check here before I schedule a service call (who would have thought they'd have an opening so early and then show up on time?). :)

Thanks for your help,
bp

Excellent, definitely feel free to drop me a line if you get issues again!

Other than the Los Angeles area, does anyone know if Charter has started installing switched digital equipment anywhere?

Hiyya :)

Just to whisper something very quiet here... as I can't verify or deny...

I've been told that the new MSO Moxi box is in our labs for testing and we may be rolling out to St Louis as a test market.

That may well be true but I have little confidence that Digeo can execute. Just go to their website and review their 2007 and 2008 CES announcements. At CES 2007 they were promising exciting new consumer technology available "later in the year(2007)". Never seen and at CES 2008 they cancelled both of those and have focused on a newer consumer box with more details "later in the year(2008)". They seem to be a little further along on a new cableco box but given their restructuring and dropped products it's beginning to look like this is a losing battle propped up only by Paul Allen's interest in both. Too bad because I liked the Moxi interface.

Other than the Los Angeles area, does anyone know if Charter has started installing switched digital equipment anywhere?


I know for a fact that it's been configured (and probably deployed by now) in Ashville NC.

That may well be true but I have little confidence that Digeo can execute. Just go to their website and review their 2007 and 2008 CES announcements. At CES 2007 they were promising exciting new consumer technology available "later in the year(2007)". Never seen and at CES 2008 they cancelled both of those and have focused on a newer consumer box with more details "later in the year(2008)". They seem to be a little further along on a new cableco box but given their restructuring and dropped products it's beginning to look like this is a losing battle propped up only by Paul Allen's interest in both. Too bad because I liked the Moxi interface.

Paul Allen's interest is the only reason I haven't written them off, as long as Charter and Digeo are both held by him I have the hope we'll see and deploy the new boxes.

Personally I'd love to see them retailed, but I that that might have been to much for Digeo to handle, afterall their initial boxes had to be made by SA and Motorola, so unless they are still using someone else to make their hardware, the next generation of boxes is a HUGE jump forward for them... it'd be like Microsoft suddenly trying build computers and push new software.

If they *ARE* still using Motorola for the any of the boxes, I only hope they get a better mfg commitment and better Quality Control over the hardware this time around.

I've heard recently in this forum the Slingbox products don't work well with the Moxie, and I assume it's the virtural remote that doesn't work?

How about the Hava or Sony Location Free? Anyone use these successfully with the Moxie?

I'm looking for a product that will let me have the Moxie content via laptop, then "S-video" out from the laptop to a larger screen TV while on the road.

Carl :confused:

I know for a fact that it's been configured (and probably deployed by now) in Ashville NC.

Any word if we'll be seeing any new channels in the near future for the GSP area as a result of this?

Any word if we'll be seeing any new channels in the near future for the GSP area as a result of this?

Dunno, I'm suprised it wasn't deployed in GSA before Ashville, however usually only hear of things like that after the fact - I know the main plan is to migrate most of expanded basic over to digital (assuming we go with ADS) and I imagine alot of the niche networks in the digital tiers might go to SDV -
I've been told we are aggressively presuing more HD channels

I am also having problems with synopsis text wrap in the last week or so. Any solutions to this? Hard reset?

I also am looking for a ext hard drive to attach to my Moxi. With the Moxi site down I can't find a recommended drive list anywhere. I was considering a Maxtor One Touch 4 500 GB. Any suggestions?

Thanks for any replies...

Ampex
on Reno Charter

I am also having problems with synopsis text wrap in the last week or so. Any solutions to this? Hard reset?


Ampex
on Reno Charter

Not that I can find, and I've done every kind of reset. Its quite annoying.

I am also having problems with synopsis text wrap in the last week or so. Any solutions to this? Hard reset?

I also am looking for a ext hard drive to attach to my Moxi. With the Moxi site down I can't find a recommended drive list anywhere. I was considering a Maxtor One Touch 4 500 GB. Any suggestions?

Thanks for any replies...

Ampex
on Reno Charter

Internal Diagnostics (Menu + Ok for 3 seconds)
option 8, Option 83 -
select a software, EPG, context and resource update - box should reboot on it's own in 30 minutes

If that doesn't do it, give me a better idea of what your seeing and I'll take it up with Digeo's tech support group :D



For hard drives, I think Seagate's Free Agent Pro series was talked about alot since it had software that could disable the sleep feature. Other than that, avoid drives with sleep or energy saving modes!

Internal Diagnostics (Menu + Ok for 3 seconds)
option 8, Option 83 -
select a software, EPG, context and resource update - box should reboot on it's own in 30 minutes

If that doesn't do it, give me a better idea of what your seeing and I'll take it up with Digeo's tech support group :D


I already tried this. Doesn't help.

In the Moxi menu, any channel listings, the little show synopsis that shows up on the right -- they are line-breaking words at random places. That is, not only is it grammatically incorrect, sometimes it looks so garbled its hard to read without taking a second look.

By line-breaking I mean hyphenating words at the end of one line, and continuing the word on the next line. Except there are no hyphens, and I've even seen small words like "and" being broken up from one line to the next.

I already tried this. Doesn't help.

In the Moxi menu, any channel listings, the little show synopsis that shows up on the right -- they are line-breaking words at random places. That is, not only is it grammatically incorrect, sometimes it looks so garbled its hard to read without taking a second look.

By line-breaking I mean hyphenating words at the end of one line, and continuing the word on the next line. Except there are no hyphens, and I've even seen small words like "and" being broken up from one line to the next.


We have the same problem in Madison, WI too.
Very frustrating trying to read the synopsis of the shows.
So it must be Digeo, not our equipment.

We have the same problem in Madison, WI too.
Very frustrating trying to read the synopsis of the shows.
So it must be Digeo, not our equipment.

Digeo or Tribune - I'll hit both up ;)

I already tried this. Doesn't help.

In the Moxi menu, any channel listings, the little show synopsis that shows up on the right -- they are line-breaking words at random places. That is, not only is it grammatically incorrect, sometimes it looks so garbled its hard to read without taking a second look.

By line-breaking I mean hyphenating words at the end of one line, and continuing the word on the next line. Except there are no hyphens, and I've even seen small words like "and" being broken up from one line to the next.

Like this -
Adult Top 40 (in music choice)

“Wind down with a unique ble”
“nd of pop, country smooth j”
“azz and R&B hits. Celine Di”
“on, Phil Collins, Carole King,”
“James Taylor, Billey Joel.”

We have the same problem in Madison, WI too.
Very frustrating trying to read the synopsis of the shows.
So it must be Digeo, not our equipment.

Confirmed - it IS Digeo, they ARE working on it - Got the ticket number and everything -

"Hi James,
Our engineers are already working this issue Ticket # XXXXX. They have been working this for. It is a top priority issue and hopefully have an update soon.
Thanks"

Thanks for the reply Charter James!

Today my Moxi showed a message that "temperature was too high and would turn off" came up. I cleaned the vent openings--one was almost fully blocked by dust--and turned off the power.

Now an hour later, after plugging the box back in, I get nothing. Is my box fried, or is there a way to power up?

Splinke's pages only say the box will turn off after the message, but doesn't say how to turn it on. Again, plugging it back in does nothing.

Thanks for any help

Gary Einstein

Today my Moxi showed a message that "temperature was too high and would turn off" came up. I cleaned the vent openings--one was almost fully blocked by dust--and turned off the power.

Now an hour later, after plugging the box back in, I get nothing. Is my box fried, or is there a way to power up?

Splinke's pages only say the box will turn off after the message, but doesn't say how to turn it on. Again, plugging it back in does nothing.

Thanks for any help

Gary Einstein

Probably dead. My previous Moxi died with the exact same symptoms.

Charter has finally sent out an email formally announcing what we have known for some time: We can program Moxi online. There is even online instructions here: http://www.charter.net/dvr/ . This could be another clue that Charter plans to continue to support Moxi.

Yeah, I stumbled upon this a couple of weeks back, I deleted a program from my DVR while at work. The spinning delete icon was the same as if you were seeing it on tv, pretty cool to be sure.

Charter has finally sent out an email formally announcing what we have known for some time: We can program Moxi online. There is even online instructions here: http://www.charter.net/dvr/ . This could be another clue that Charter plans to continue to support Moxi.

Mine still doesn't work :-)

Charter has finally sent out an email formally announcing what we have known for some time: We can program Moxi online. There is even online instructions here: http://www.charter.net/dvr/ . This could be another clue that Charter plans to continue to support Moxi.

I'm assuming this service works only for people who have Charter Internet? I see no place on charter.net to create a user profile etc.

barry

I'm assuming this service works only for people who have Charter Internet? I see no place on charter.net to create a user profile etc.

barry

Hmm, I don't think so. You actually log into your Charter.com account (where you pay bills etc) and go to "My Email Addresses" in the left nav bar, and you create a charter.net email address. That's the email address you then use to login to Charter.net

Hmm, I don't think so. You actually log into your Charter.com account (where you pay bills etc) and go to "My Email Addresses" in the left nav bar, and you create a charter.net email address. That's the email address you then use to login to Charter.net

Well, I went to the my account page at charter.com and clicked around but never saw anything like "my email addresses"...

Well, I went to the my account page at charter.com and clicked around but never saw anything like "my email addresses"...It is charter.net site where you now should go for email. I can log onto my email account there by clicking on "Check E-mail", which allows you to log in, or if I click on "settings" (to the upper right of the TV schedule) in the home or TV directory, I also have the opportunity to log in.

It is charter.net site where you now should go for email. I can log onto my email account there by clicking on "Check E-mail", which allows you to log in, or if I click on "settings" (to the upper right of the TV schedule) in the home or TV directory, I also have the opportunity to log in.

I did that, and got to that log in window and used my info to get to charter.com, and it doesn't work. From there I see no way to create a charter.net email account....

I did that, and got to that log in window and used my info to get to charter.com, and it doesn't work. From there I see no way to create a charter.net email account....You do have to be a charter customer, and have a charter email account. If you are a customer, you can set up the email account using the "Add email accounts" tab, under the "My Account" Directory" on the charter.net page. You'll need a Charter user name and password...if you forgot them, or never set one up, the instructions are on the page. However, if you do not have an Internet account, you may not be able to have an email account...I don't know.

I did that, and got to that log in window and used my info to get to charter.com, and it doesn't work. From there I see no way to create a charter.net email account....

Yea, it might be tied to internet, cause in my settings there it shows what internet service I have. So I guess they screw you if you don't have both?

I DO have both and my WebDVR doesn't work (or exist) so don't feel bad, hehe.

Is it possible to network two moxies together to share their recorded shows on one external hard drive? We have two moxi boxes in our household and I would like to share the saves between the two. If this is possible could I get a short explanation of how and/or a link showing me how it would be done.

Is it possible to network two moxies together to share their recorded shows on one external hard drive? We have two moxi boxes in our household and I would like to share the saves between the two. If this is possible could I get a short explanation of how and/or a link showing me how it would be done.

NOPE.....Can't be done. It was designed to work with their proprietary Moxi
Mate.... It's hard enough to get that to work.Once you "link" an external drive to a particular Moxi box it can only be used with that Moxi box. I wish it wasn't true but it is. If Digeo and Motorola spent as much time on features people wanted instead of making it so hard to transfer data they could be successful.
Bummer.
Wayne

I'm assuming this service works only for people who have Charter Internet? I see no place on charter.net to create a user profile etc.

barry

That would be correct, if you do have high speed data but no emails you'll have to call in support (or PM me with your account information) so someone can create the first one. I know the portal / pay my bill options provide a way for creating an account login without email - however that won't get you where you need to go on the charter.net portal.

Once you've got that set up you should be able to log in and create other emails - but that first one is often the problem.

I've been having an issue using my remote control for a long time now, the box is very slow to respond, or doesn't respond at all... hopefully someone here can help.

I'm on my 2nd box, both of which have had the same problem. I've them for about two years. I love the box, but it's very frustrating when it's having problems ... I end up not being able to fast forward because I usually end up not being able to stop, having to rewind, going too far, fast forward again, etc ... at least 30 second fast forward helps this.

Here are some details:

I know it's not the remote. I put in a fresh pair of new batteries and it doesn't make a difference, and my Harmony 550 remote does the same thing.

It only seems to be the remote control "listener", If I use the buttons on the front of the unit it's responds at normal speed ... I frequently use that to schedule programs (or the web interface) and change channels.

I reset the unit, some times it seems to help, usually doesn't make a difference.

It's really frustrating ... anyone else having similar issues and any thoughts on how to make it work better? Any kind of option to make it do a factory restore back to the original OS?


Software version 4.1.99LR-P.179334, updated 2007-10-08

I think Queen said it best:

"Another one (MOXI) bites the dust"

I was one of the first in the area to have the Moxi with the Mate. Well, it finally died. I have a tech coming out tomorrow between 1 and 3 (when did they go to 2 hour windows?). I specifically said I needed the main Moxi on the Moxi/Mate combo. What are my chances that they show up with it?

I'm not holding my breath....I did email Steve Trippe (Charter GM) but haven't heard back.

Tim

That would be correct, if you do have high speed data but no emails you'll have to call in support (or PM me with your account information) so someone can create the first one. I know the portal / pay my bill options provide a way for creating an account login without email - however that won't get you where you need to go on the charter.net portal.
Once you've got that set up you should be able to log in and create other emails - but that first one is often the problem.

Too bad CHTR couldn't create a default email address for those on another
high speed provider.
ex moxiprogram@charter dot net or similar
then allow users to logon with their account number as a password.

BC

A loud public "thank you!" to CharterJames for helping me get my WebDVR working with my Moxi ... my GF laughs at me sometimes for monitoring forums, but all she could say when she saw the WebDVR was "oooooo cool!"

Thanks again man! You work behind-the-scenes wonders.

I've been having an issue using my remote control for a long time now, the box is very slow to respond, or doesn't respond at all... hopefully someone here can help.

I'm on my 2nd box, both of which have had the same problem. I've them for about two years. I love the box, but it's very frustrating when it's having problems ... I end up not being able to fast forward because I usually end up not being able to stop, having to rewind, going too far, fast forward again, etc ... at least 30 second fast forward helps this.

Here are some details:

I know it's not the remote. I put in a fresh pair of new batteries and it doesn't make a difference, and my Harmony 550 remote does the same thing.

It only seems to be the remote control "listener", If I use the buttons on the front of the unit it's responds at normal speed ... I frequently use that to schedule programs (or the web interface) and change channels.

I reset the unit, some times it seems to help, usually doesn't make a difference.

It's really frustrating ... anyone else having similar issues and any thoughts on how to make it work better? Any kind of option to make it do a factory restore back to the original OS?

Software version 4.1.99LR-P.179334, updated 2007-10-08

I thought sure I posted this the other day but here goes again. This is a link to a pdg file that describes how to reset, etc.
http://www.bendbroadband.com/Moxi_RemoteProgramming.pdf

Wayne

Too bad CHTR couldn't create a default email address for those on another
high speed provider.
ex moxiprogram@charter dot net or similar
then allow users to logon with their account number as a password.

BC

Actually if my information from some of the web portal team is correct, they are working on setting up a portal login for customers who are either

1) Using a different ISP

2) Using Charter for ISP but don't use Charter Email

No news when it's going to happen, but it's on the list as well as getting the other models of DVR to do remote scheduleing

Actually if my information from some of the web portal team is correct, they are working on setting up a portal login for customers who are either

1) Using a different ISP

2) Using Charter for ISP but don't use Charter Email

No news when it's going to happen, but it's on the list as well as getting the other models of DVR to do remote scheduleing

James

Appreciate all the help you provide.

Thanks

BC

A loud public "thank you!" to CharterJames for helping me get my WebDVR working with my Moxi ... my GF laughs at me sometimes for monitoring forums, but all she could say when she saw the WebDVR was "oooooo cool!"

Thanks again man! You work behind-the-scenes wonders.

No problem :)

I've been having an issue using my remote control for a long time now, the box is very slow to respond, or doesn't respond at all... hopefully someone here can help.

I'm on my 2nd box, both of which have had the same problem. I've them for about two years. I love the box, but it's very frustrating when it's having problems ... I end up not being able to fast forward because I usually end up not being able to stop, having to rewind, going too far, fast forward again, etc ... at least 30 second fast forward helps this.

Here are some details:

I know it's not the remote. I put in a fresh pair of new batteries and it doesn't make a difference, and my Harmony 550 remote does the same thing.

It only seems to be the remote control "listener", If I use the buttons on the front of the unit it's responds at normal speed ... I frequently use that to schedule programs (or the web interface) and change channels.

I reset the unit, some times it seems to help, usually doesn't make a difference.

It's really frustrating ... anyone else having similar issues and any thoughts on how to make it work better? Any kind of option to make it do a factory restore back to the original OS?


Software version 4.1.99LR-P.179334, updated 2007-10-08

I've got the same issue and tried all kinds of resets, etc. I'm using a Harmony 880 and it's slow as hell--even with the Moxi remote. I would love to find a fix for this also.

I've got the same issue and tried all kinds of resets, etc. I'm using a Harmony 880 and it's slow as hell--even with the Moxi remote. I would love to find a fix for this also.

I've noticed some slowness too.... I believe when the big 4.x release came out with External hard drives I started to notice a big improvement in the box response time... The problem is shortly after that (perhaps another incremental update) things started to slow up again.. Now I am just used to it and deal with it but the interface does seem to drag again because of this slow remote response time.

I of course have not tried calling Charter once as it is not worth my time or effort to let them roll a truck and probably end up taking away my Moxi or something stupid.

-Phatty

^I too started putting up with it since 4.1-- sad thing is, I'm not able to use an external hd. I'm with TWC- Ventura County, California.

Somehow this got deleted, apparently, along with another page or two of posts, but the slowness has been in some cases attributed to interference being emitted by flat screen displays (LCD and plasma). Some relief to this condition can be found by placing a piece of masking tape over the remote sensor on the Moxi (top and right of the clock display).

It helped me immensely when I got an LCD.

^Clear masking tape?

No, standard masking tape is what I used. I don't know how the sensor still picks up the remote signal, but it does.

One other thing I'll note is that sometimes I still can't drive the Moxi for about 20 seconds or so after I turn the LCD on...I guess it's putting out even more interference for a few moments before it settles in. I dunno, but it works for me.

Hmmm...that's interesting--thanks rampage --I'll give it a try and see if it works.

For what it's worth, flourescent lights can put out a lot of infra-red when they are cold, i.e., when you first turn them on.

I use radio shack's IR / RF --> RF / IR repeaters to send the moxi's remote's signal to my moxi from various rooms in the house. The IR /RF device has an LED that indicates when it's receiving a signal from any remote I point at it. When I turn on a cold (room temperature) flourescent lamp in the same room as the IR / RF device, its LED indicates that it's receiving a signal for 20 to 120 seconds. Apparently, once the lamp is warmed up, the infra-red diminishes enough to not be seen by the repeater. In bad cases, the repeater is overwhelmed during the warmup period, preventing my remote's signal from getting to the moxi cleanly.

It think it's definitely an interference issue causing the remote problems. I did a quick test, standing a few feet away when it was giving me problems and it doesn't work, I threw a piece of folded paper over the front - remote works great, pull it away - doesn't work. I do have CFL bulbs in the room, maybe that is the issue even after they've warmed up. At the moment it's working ok without the paper (strange that it's random like that), but the next time it acts up I'll try turning off the lights to see if that helps.

Thanks for the suggestion ... I think this will fix it and make the box much less frustrating, wish I'd asked a long time ago :)

I have been successful incorporating my Slingbox Solo to my Moxie (via Charter Cable/internet), except the code Slingbox offers for the Moxie DVR doesn’t work effectively. Some commands work, while other don’t. I’ve been told that another person used this same Slingbox/Moxie code effectively, although he used Moxie via Adelphia. Would that make a difference?

There is an option to input a “custom” code. Any idea what that code would be for the Charter Moxie DVR remote?

Thanks again for all your help!:)

Carl:confused::confused:

Does anyone notice the video/audio getting out of sync when watching primetime HD programming? We have a audio delay adjustment on our receiver, but that makes the problem worse. It's the video that needs to be delayed to get things in sync.

Also (this might be a related problem), in the morning we watch the Today show upstairs (not using a MOXI box) and downstairs (using our MOXI box). There is a HUGE delay between the two. I'd guess that the MOXI box is about 7-10 seconds (no kidding!) behind the television that's connected directly to cable.

We've tried setting our MOXI box to 1080i AND 480i and then we tried it at just 1080i and it didn't seem to make a difference. There's also a big delay when switching between HD channels.

Our signal path from the MOXI box is:

VIDEO: MOXI to Denon Receiver (AVR3808CI) using component cables
AUDIO: MOXI to Denon Receiver using digital coaxial cable

The Denon then outputs the video to our Pioneer plasma (PRO110-FD) via an HDMI cable.
The audio from the Denon goes directly to our speakers.

NOTE: The Denon receiver has a built-in scaler that scales the video up to 1080p.

Any ideas?

Does anyone notice the video/audio getting out of sync when watching primetime HD programming? We have a audio delay adjustment on our receiver, but that makes the problem worse. It's the video that needs to be delayed to get things in sync.

Also (this might be a related problem), in the morning we watch the Today show upstairs (not using a MOXI box) and downstairs (using our MOXI box). There is a HUGE delay between the two. I'd guess that the MOXI box is about 7-10 seconds (no kidding!) behind the television that's connected directly to cable.

We've tried setting our MOXI box to 1080i AND 480i and then we tried it at just 1080i and it didn't seem to make a difference. There's also a big delay when switching between HD channels.

Our signal path from the MOXI box is:

VIDEO: MOXI to Denon Receiver (AVR3808CI) using component cables
AUDIO: MOXI to Denon Receiver using digital coaxial cable

The Denon then outputs the video to our Pioneer plasma (PRO110-FD) via an HDMI cable.
The audio from the Denon goes directly to our speakers.

NOTE: The Denon receiver has a built-in scaler that scales the video up to 1080p.

Any ideas?

First - We have a delay too, on different TV's - the Moxi is always behind the TV that is just running straight off the cable, that's normal.

I think your sync problem comes from passing the video signal through your receiver. So, I would try hooking the Moxi's video output straight up to the Plasma, and see if they sync problem goes away. My bet is that it will.

I have been successful incorporating my Slingbox Solo to my Moxie (via Charter Cable/internet), except the code Slingbox offers for the Moxie DVR doesn’t work effectively. Some commands work, while other don’t. I’ve been told that another person used this same Slingbox/Moxie code effectively, although he used Moxie via Adelphia. Would that make a difference?

There is an option to input a “custom” code. Any idea what that code would be for the Charter Moxie DVR remote?

Thanks again for all your help!:)

Carl:confused::confused:

I'm not sure what a solo is but Moxi remote control has not worked since the introduction of software version 4.1. This is a well know bug and has been talked about ad infinitum on forums all over the universe. With the firing of half of Digeo most hope for a solution was doused. Recently a moderator on the Sling forums has asked for help from users to try and fix this problem. People have been requested to send in remotes (expensive third party types) that are working so see how this may be fixed.

Everything you wanted to know:
http://www.slingcommunity.com/forum/thread/22880/Unable-to-change-channels---After-Charter-Moxi-DVR-Upgrade-/?page=5

Good luck and if you discover a code please let us know.
Wayne

I'm not sure what a solo is but Moxi remote control has not worked since the introduction of software version 4.1. This is a well know bug and has been talked about ad infinitum on forums all over the universe. With the firing of half of Digeo most hope for a solution was doused. Recently a moderator on the Sling forums has asked for help from users to try and fix this problem. People have been requested to send in remotes (expensive third party types) that are working so see how this may be fixed.

Everything you wanted to know:
http://www.slingcommunity.com/forum/thread/22880/Unable-to-change-channels---After-Charter-Moxi-DVR-Upgrade-/?page=5

Good luck and if you discover a code please let us know.
Wayne


Thanks, Wayne! I'll keep trying to find something that works. If not, I also have a Replay and that should work, but I really..really..really..like the Moxi!

Carl

Carl

First - We have a delay too, on different TV's - the Moxi is always behind the TV that is just running straight off the cable, that's normal.

I think your sync problem comes from passing the video signal through your receiver. So, I would try hooking the Moxi's video output straight up to the Plasma, and see if they sync problem goes away. My bet is that it will.
Yes, I have the delay between TVs. It makes sense if you think about it (at least it does to me): the Moxi has to take the signal and write it to the internal hard drive while compressing. The delay on HD channels vs. their SD counterparts on other TVs is even more pronounced than SD on Moxi vs. SD on other TVs. No big deal for me.

The sync problem between video and voice is something I notice frequently, also. It's not because he's sending his video through the receiver, because I patch video directly from the Moxi to my LCD TV (although optical audio is patched through my receiver). It's not consistent; sometimes it's so minor as to not even notice, but other times it's rather jarring. I always assumed it was our local TV stations, but maybe there's some other cause.

Yes, I have the delay between TVs. It makes sense if you think about it (at least it does to me): the Moxi has to take the signal and write it to the internal hard drive while compressing. The delay on HD channels vs. their SD counterparts on other TVs is even more pronounced than SD on Moxi vs. SD on other TVs. No big deal for me.

The sync problem between video and voice is something I notice frequently, also. It's not because he's sending his video through the receiver, because I patch video directly from the Moxi to my LCD TV (although optical audio is patched through my receiver). It's not consistent; sometimes it's so minor as to not even notice, but other times it's rather jarring. I always assumed it was our local TV stations, but maybe there's some other cause.

Well, FWIW, my video goes direct to my TV and I never have sync issues - audio goes through my receiver.

Its well known that passing video through certain receivers can cause sync problems, so its worth a first step check to see if that is the issue.

Well, FWIW, my video goes direct to my TV and I never have sync issues - audio goes through my receiver.

Its well known that passing video through certain receivers can cause sync problems, so its worth a first step check to see if that is the issue.

And to add fuel, the same sync problem occurred on HD channels when I was running L/R stereo cables directly from the Moxi to my TV (before I inserted a receiver in the mix). I'm not disputing what you're offering, I'm just pointing out that I think the problem is somewhere from my Moxi outward.

A couple of things I have read re the sync problem between video and audio in HD feeds:

1- Sometimes the sync problem is in the signal itself, I see it happening sometimes in NBC HD (and others) where watching a show and the mouth does not match the words quite right. Sometimes it is fine, sometimes it is not, I have learned to ignore it.

2- Sometimes the TV has a hard time applying all the video ehancements it does, try disableling all of the video ehnacements (usually there is a videogame mode, this will remove most of them). These enhacements sometimes delay the video being displayed to the screen, making it difficult to keep up with the audio.

My 2 cents.

No problem :)
Hey Charter James. I saw an earlier post where you assisted someone with their web dvr not working. About a week ago when I logged into charter.net it told me I had to reprocess my account or something to that effect. Since then, I just receive the message "Your information is still being processed." when I try to log in. Can you help?
Thanks, Jeff

Hey Charter James. I saw an earlier post where you assisted someone with their web dvr not working. About a week ago when I logged into charter.net it told me I had to reprocess my account or something to that effect. Since then, I just receive the message "Your information is still being processed." when I try to log in. Can you help?
Thanks, Jeff

I, too, am getting "Your information is still being processed." I'd love to try out the web interface, but so far no luck...

Yesterday I mistakenly unplugged the power to my external hard drive, and I got a message to the effect that an illegal disconnect has occurred and the hard drive is not being recognized. I disconnected the connections to the hard drive and reset the Moxie while reconnecting the hard drive. I did this twice, and still the Moxie does not recognize the hard drive. Suggestions PLEASE!

Carl:confused::confused:

I, too, am getting "Your information is still being processed." I'd love to try out the web interface, but so far no luck...

PM (or email me at James . Doster @ Charter com . com *without the spaces*) with your name and address as it appears in our billing system as well as the email address you're using to sign into the portal and I'll pass this on to the Web DVR group

Yesterday I mistakenly unplugged the power to my external hard drive, and I got a message to the effect that an illegal disconnect has occurred and the hard drive is not being recognized. I disconnected the connections to the hard drive and reset the Moxie while reconnecting the hard drive. I did this twice, and still the Moxie does not recognize the hard drive. Suggestions PLEASE!

Carl:confused::confused:

When you're resetting the box are you doing it while the HD is unplugged? Generally when there's an issue I've found disconnecting the drive, resetting it, giving it about 5 minutes after the normal screen comes up, then re-attaching the HD tends to work.

If that doesn't do the trick you might want to try connecting the drive to a computer (just to make sure it detects) then a software update (internal diagnostics, Option 08, Option 83) on the moxi - then let it come back up and give it 5 minutes before trying again.

Yesterday I mistakenly unplugged the power to my external hard drive, and I got a message to the effect that an illegal disconnect has occurred and the hard drive is not being recognized. I disconnected the connections to the hard drive and reset the Moxie while reconnecting the hard drive. I did this twice, and still the Moxie does not recognize the hard drive. Suggestions PLEASE!

Carl:confused::confused:

In addition, you're supposed to go to the Settings/External Drive menu and make sure the Moxi knows you're disconnecting the drive, and it will tell you its ok to disconnect it.

I did the same as you once, and ended up having to plug the HD into my computer, reformat it, and hook it back up to the Moxi where it then formatted it again for Moxi use. Obviously you'll lose any shows stored on the drive.

I am having 2 problems with my MOXI here in the Madison, WI area and am not sure if they are related or what the fix is.

1. The screen will flash the "You do not subscribe to this channel..." blue screen message. It only happens for about a second.

2. When I try to order on demand programs I get an error that states "We apologize for hte inconvenience, please try again. If the problem continues please call customer service." These numbers are on the bottom of the screen when the error message pops up: 1459 (0x1).


I have tried the following:
- Hold reset, let the moxi reboot
- Unplug for 30 seconds let the moxi reboot
- triggered context and software update from diagnostics menu

Yesterday morning (2/12/08) I finally broke down and called Charter and the woman on the phone sent a signal to the box, but it did not correct the problem. She stated someone from Charter would call me in the next 24 hours to further troubleshoot or make an appointment for tech to come.

I moved some cables around where it comes in the house to increase signal to the moxi and that has helped some with the blue screening (only happens for a second now instead of minutes).

The last time a moxi died Charter brought that other DVR and my wife and I could not stand it so here we are on our 3rd MOXI. I was also told by the tech that we would not be able to get another MOXI should this one fail so I'm kinda hoping someone here can help me out.

1. The screen will flash the "You do not subscribe to this channel..." blue screen message. It only happens for about a second.

Mine has done this before and all I did was change the channel and then when I go back it is up. I try the most simple solution first, I am on my original Moxi going on three years +.

I am having 2 problems with my MOXI here in the Madison, WI area and am not sure if they are related or what the fix is.

1. The screen will flash the "You do not subscribe to this channel..." blue screen message. It only happens for about a second.

2. When I try to order on demand programs I get an error that states "We apologize for hte inconvenience, please try again. If the problem continues please call customer service." These numbers are on the bottom of the screen when the error message pops up: 1459 (0x1).


I have tried the following:
- Hold reset, let the moxi reboot
- Unplug for 30 seconds let the moxi reboot
- triggered context and software update from diagnostics menu

Yesterday morning (2/12/08) I finally broke down and called Charter and the woman on the phone sent a signal to the box, but it did not correct the problem. She stated someone from Charter would call me in the next 24 hours to further troubleshoot or make an appointment for tech to come.

I moved some cables around where it comes in the house to increase signal to the moxi and that has helped some with the blue screening (only happens for a second now instead of minutes).

The last time a moxi died Charter brought that other DVR and my wife and I could not stand it so here we are on our 3rd MOXI. I was also told by the tech that we would not be able to get another MOXI should this one fail so I'm kinda hoping someone here can help me out.

After reading that you alleviated the problem by moving the cables around, I would guess that it is purely a signal strength issue and not something wrong with your Moxi box.

When you're resetting the box are you doing it while the HD is unplugged? Generally when there's an issue I've found disconnecting the drive, resetting it, giving it about 5 minutes after the normal screen comes up, then re-attaching the HD tends to work.

If that doesn't do the trick you might want to try connecting the drive to a computer (just to make sure it detects) then a software update (internal diagnostics, Option 08, Option 83) on the moxi - then let it come back up and give it 5 minutes before trying again.

Yup! 5 minutes did the trick. Thanks for the help again, James! I get REALLY too hyper when the Moxie has a hickup! I LOVE that box.

Now if I could just get something going with the Charter/Digeo/Slingbox consortium! I gave up on the Slingbox/Moxie problem for now and easily converted my Slingbox Solo to Replay until I can get someone's attention.

Carl:cool:

In addition, you're supposed to go to the Settings/External Drive menu and make sure the Moxi knows you're disconnecting the drive, and it will tell you its ok to disconnect it.

I did the same as you once, and ended up having to plug the HD into my computer, reformat it, and hook it back up to the Moxi where it then formatted it again for Moxi use. Obviously you'll lose any shows stored on the drive.

Happened to me with power outages also. Since I now have a UPS that problem has not returned.

But to get my Moxi to recognize it again I unplugged Moxi and the drive from Moxi.Rebooted Moxi and waited till it was up and running (~ 5 min). and then plugged in extrenal drive and let it spin up. Then plugged extrenal drive into back of Moxi. It recognized the drive every time.
Good luck.
Wayne

I had this hard drive hooked up to my Moxibox. However, as others have reported here, I miss recordings because the Seagate Free Agent Drive does not wake up from its sleep mode. I know there is a fix for those with the Pro model. Is there a fix for the regular model?

I have a Moxi, my only complaint is if the TV is turned off on a non HD channel the it will turn back on in the 4:3 mode. The only way I can get it to go to wide screen is to turn to a hd channel then everything go to the strtched mode. Any ideas?

I have a Moxi, my only complaint is if the TV is turned off on a non HD channel the it will turn back on in the 4:3 mode. The only way I can get it to go to wide screen is to turn to a hd channel then everything go to the strtched mode. Any ideas?

That sounds more like an issue with your TV. Since the Moxi box is always on, it should be sending out the same signal regardless of whether or not your TV is on.

I had this hard drive hooked up to my Moxibox. However, as others have reported here, I miss recordings because the Seagate Free Agent Drive does not wake up from its sleep mode. I know there is a fix for those with the Pro model. Is there a fix for the regular model?

Go to Seagate's web site and download the tools for this drive and disable sleep mode

http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=fa-desktop-sw&vgnextoid=e7acb5b59b7d5110VgnVCM100000f5ee0a0aRCRD

Hi everyone-I have had a moxi 9012 thru charter since '05 and have been pleased with it. Got the itch to add a moxi mate and by reading here found out the 9012 didn't support the mate, I would need a 9022. Went by the local charter "palace" and they told me no more Moxi's and tried to give me a Motorola box. I said no thanks.

Thought I was being smart and bought a 9022 on *b*y for 25 bucks. Hooked it up and it worked!(Well it sort of worked, looks like it came from Vancouver.) it still had Matrix reloaded on the recorded program tab and the guide still had vancouver channels but it picked up my channels but would not record. I went into the triggers and triggered a guide and software update and let it run all night.

The next morning it was locked on a screen that said "please contact your local cable provider" I rebooted but it hung with a display of 390 on the box.

Is there any hope to get it to work? Or does it go back on e*b*?

Thanks, Joel S.

Searched for the answer to this to no avail. Maybe I'm missing something.

My home theater system has one digital coax input jack and its currently being used to receive digital sound from my Moxi box. However, I would like to output the sound from the digital coax jack of my HTPC's sound card to the same home theater system.

So...I figured I'd just get a good quality RCA jack splitter to facilitate attaching both devices simultaneously. However, since the Moxi is always on, I reckon I'll just have to mute the sound coming from it whenever I want to hear sound from my HTPC.


But then how do I mute the Moxi? The remote control guide from Digeo seems to imply that the Moxi's 'Mute' button simply does what it says. But this doesn't seem to work for me. I press the mute button and, alas, the Moxi box just seems to laugh and keep right on jammin' at its previous volume. Come to think of it, the volume button on it doesn't seem to do anything either, as I recall. Most references I find to the mute and volume buttons seem to deal with the control of other devices. Is that, in fact, all they are for?

...Thought I was being smart and bought a 9022 on *b*y for 25 bucks. Hooked it up and it worked!(Well it sort of worked, looks like it came from Vancouver.)...
I don't think there are any actual cable systems in "Vancouver" that provide the Moxi, although I believe Charter has a call center in Vancouver, WA. It is possible that Charter might agree to "provision" your new Moxi to work on your local cable system. It is also possible that the Moxi was stolen. I think the only place that you can actually buy them is from the BendBroadband cable system in Bend, OR, and the 9012 is $450, and I'm not even sure they sell the 9022. So, $25 for a 9022 from Vancouver seems a bit fishy.

...But then how do I mute the Moxi?...
The mute button on the Moxi remote does not mute the sound coming from the Moxi. It is meant solely to mute another device, such as a TV or receiver. Does your receiver really only have one digital audio input? I'm not sure if it is even good to use a splitter/combiner for multiple feeds. If your receiver has an optical input, you could use that with the Moxi instead. Otherwise, it might be time for a new receiver.

My guess is that he only bought the "mate" for $25.

Tim

Confirmed - it IS Digeo, they ARE working on it - Got the ticket number and everything -

"Hi James,
Our engineers are already working this issue Ticket # XXXXX. They have been working this for. It is a top priority issue and hopefully have an update soon.
Thanks"

It has been about 2 months now. It is strange that this happened, I haven't had a software change to cause it.

Are they making any progress with this problem?

Can someone build a fire under them and get them moving on it again?
Thanks

This is Charter in Hoover, Alabama.
I don't know if I am the only one that has been fighting the battle with Charter over the clock on the DVR, but I have been doing so for several months. It has been varying from a few to many seconds late. Of course this causes anything you have scheduled to start late. A little bit is no real problem, but today it was 70 seconds slow. That's a minute and 10 seconds. That's a noticeable amount for most programs.
Anyway, I decided to take a trip to the Charter office again and see if this time I could get anyone to do something about it. The last time I was there, it was only 20 seconds late and I talked to Jerome and he agreed it was wrong and said they would correct it and when I got home and reset the Moxi it was now 40 seconds late! It seems you just can't get good help anymore!
Of course I had previously talked to Charter on the phone, and had a Charter person out to my house who also agreed it wasn't right but said he doubted they could get it fixed!! So far he had been right.
This time at the Charter office I again talked to Jerome, who then went somewhere in the building for a while and came back to tell me they were already aware of the problem and were working on it. I guess it takes a while to decide how to set a clock.
Well now I am back home and I reset my Moxi and, guess what, the clock is now only 4 seconds slow, not perfect, but something I can live with, assuming it stays that close, which based on previous experience is doubtful.

Yeah, it's been off for a while now. I remember the good old days when it was deadly precise and in sync with the television shows. Now I have to add a minute at the beginning just to make sure I can hear "PREVIOUSLY, ON LOST...". :)

I can confirm (at least I've been told by someone in the know) they DO know about it, and they are trying to fix it. But the solution seems to elude them.

Anyone else notice that HDNets program listings are screwed up? The other night it listed hockey, which wasn't on. Right now it says League of Ordinary Gentlemen, which is not on.

Today my Moxi rebooted on its own at least three times (twice in the last 3 hours). I didn't record anything during the daytime so there's no telling if it rebooted then...
After it reboots, everything is fine - the channels, the DVR programming, the recorded shows on the HD, etc.
Anybody else have this problem? Or is it just a full moon (complete with a lunar eclipse)? :confused:

I have been using the Western Digital My Book 500gb essential and have had no problems. I have used it over a month and it is over half full and it still works great.


I'm on my second WD500 drive and I'm starting to have problems again. The first one worked for a month or two. I then stared getting messages that the HD was not connected. I would power off then on and it would ask to reformat. Eventually it would not longer recognize the drive.

I sent the drive back to WD and got a new one. It worked fine for two weeks and now it's not recognizing the drive now and then. I need to reboot often.

I'm not sure if I got two bum drives in a row or if it has something to do with my Moxi box.

Today my Moxi rebooted on its own at least three times (twice in the last 3 hours). I didn't record anything during the daytime so there's no telling if it rebooted then...
After it reboots, everything is fine - the channels, the DVR programming, the recorded shows on the HD, etc.
Anybody else have this problem? Or is it just a full moon (complete with a lunar eclipse)? :confused:

Ours rebooted today about 6:10 +/- pm.

BC

South of ATL

Ours rebooted today about 6:10 +/- pm.

BC

South of ATL

odd that it would reboot then...

Generally as I understand it Digeo has a built in maintenance cycle - *generally* it's done around 1am on Thursday (local time) however I do know if for some reason the box couldn't enter the maintenance cycle it might delay it or cause it at another time.

the only other thing (That I know of) that causes a reboot on the remote end is a software reload... so if someone pushed a software update or was troubleshooting a problem and pushed a software update remotely...

I know Digeo can send a reboot command, but I don't know any MSO based operations other than the software reload that would force a reboot.

Another possibility would be a very short power interuption

Yeah, it's been off for a while now. I remember the good old days when it was deadly precise and in sync with the television shows. Now I have to add a minute at the beginning just to make sure I can hear "PREVIOUSLY, ON LOST...". :)

I can confirm (at least I've been told by someone in the know) they DO know about it, and they are trying to fix it. But the solution seems to elude them.

Yeah, he's still working on it, apparently there's a major issue with how the system is broadcasting the time out that's more complex than simply correcting the time server

Anyone else notice that HDNets program listings are screwed up? The other night it listed hockey, which wasn't on. Right now it says League of Ordinary Gentlemen, which is not on.

I don't keep my test moxi up alot, so I haven't noticed it - guide data is provided by the channel to Tribune, which sets up the data feed for the moxi boxes.

I'll try to see if I can get some sample data and get this up to tribune

I'm on my second WD500 drive and I'm starting to have problems again. The first one worked for a month or two. I then stared getting messages that the HD was not connected. I would power off then on and it would ask to reformat. Eventually it would not longer recognize the drive.

I sent the drive back to WD and got a new one. It worked fine for two weeks and now it's not recognizing the drive now and then. I need to reboot often.

I'm not sure if I got two bum drives in a row or if it has something to do with my Moxi box.

I've got a WD 500 as well. I've had 0 problems with it. I had over 60 hours of HD stuff recorded when my MOXI died. I've reformatted with the replacement box and it is still working like a champ.

Tim

Hi everyone-I have had a moxi 9012 thru charter since '05 and have been pleased with it. Got the itch to add a moxi mate and by reading here found out the 9012 didn't support the mate, I would need a 9022. Went by the local charter "palace" and they told me no more Moxi's and tried to give me a Motorola box. I said no thanks.

Thought I was being smart and bought a 9022 on *b*y for 25 bucks. Hooked it up and it worked!(Well it sort of worked, looks like it came from Vancouver.) it still had Matrix reloaded on the recorded program tab and the guide still had vancouver channels but it picked up my channels but would not record. I went into the triggers and triggered a guide and software update and let it run all night.

The next morning it was locked on a screen that said "please contact your local cable provider" I rebooted but it hung with a display of 390 on the box.

Is there any hope to get it to work? Or does it go back on e*b*?

Thanks, Joel S.

Bad move...

You've got one of two possible scenerios

1) The box origionated from a Canadian MSO (several up there DO sell cable boxes which is the most legit way of buying your own box)

2) The box origionated from a US MSO (most likely Vancover WA)

You can do into the diagnostics and see the MSO Id and get a home market.


If you've got a legit box from Canada, congratulations, you now own a paperweight.

If you've got a US box, technicially the person who sold it to you on ebay was probably selling stolen merchandise as you cannot BUY cable boxes from US MSOs. By the usage agreement most MSOs (definitely Charter) makes people sign when they get a box - Charter owns the box and if you don't return it you'll be fined a "Unreturned Equipment Fee" - however this fee is not *selling* you the box - So the person who sold it either stole it from a house or failed to return it to his or her MSO... either way selling something that was not his to sell.

This is not to say that Motorola, SA etc have never sold or "given" boxes away as a promo, but those instances are rare - FOR NOW.

But here's where you're hosed reguardless....

The FCC mandated that on 07/01/2007 that All new equipment must be cable card enabled. No MSO may enter a "new" box into inventory unless it's a host box with seperate encryption provided by card.

"New" for the purposes of the MSO is any box that was not already on one of it's accounts already.

Since that's a BMC9022, it's not a cable-card based box, as such the FCC won't let us add it into our inventory either way (it's only usable in the system it was first entered in)


*********************************************************
Again, just for pointers here, things are going to heat up in the next year - already Best Buy and Wal Mart are showing Digital boxes availible on their websites!!!!!


1) at last check the FCC has allowed for 2 $40 dollar coupons towards the purchase of Digital Boxes per household. The standards I first saw was that these were for *Standard* boxes - boxes intended to allow people without cable or dish to decode digital Over The Air (OTA) signals - No HD capabilities allowed, no other "extras" other than Remote, RCA output and possible S-vid.

****I have been told that could be changed to *any* digital box, but I have no verification on that.****

2) All US MSOs (Cable Companies) are required to support "CableCARD" - if you buy cable card enabled equipment we have to have cards so you can get your service - HOWEVER - We cannot fully support CPE (Customer Premise Equipment) - so be prepared to deal with the manufacturer if you have any odd or unusual error codes etc.

3) Digital Boxes / Digital (QAM) Tuners without Cable Cards will *only* pick up channels that are not encrypted. - if you want anything in a special package or Tier, you will need some sort of box or Card Based tuner.

4) Until OCAP applications are commonly availible, be aware that you may lose access to services that require two-way communications such as VOD or SDV. Guide data (for now) is provided by data streams embedded into PBS stations (unless you're using a DVR that requires a broadband connection for there propriatary guide and guide data such as TIVO)

In the last two weeks my Moxi has rebooted itself 4 times -- and when it comes back up, all my settings are lost -- channel lists, shows to record lists, and the channel guide is empty until I trigger an update. Time to call Charter for a replacement? Totally frustrating having to rebuild my lists.

In the last two weeks my Moxi has rebooted itself 4 times -- and when it comes back up, all my settings are lost -- channel lists, shows to record lists, and the channel guide is empty until I trigger an update. Time to call Charter for a replacement? Totally frustrating having to rebuild my lists.

Definitely -
That's more than a reboot, the Moxi doesn't lose data on reboot like the DCT or DCH boxes do, which means that the flash memory in that box is dead.

In the last two weeks my Moxi has rebooted itself 4 times -- and when it comes back up, all my settings are lost -- channel lists, shows to record lists, and the channel guide is empty until I trigger an update. Time to call Charter for a replacement? Totally frustrating having to rebuild my lists.

Yes, you need a new one. It happened to me but I entered all the setting and shows back in and it waited until I had a ton of new things recorded before it did it again about a month later. Watch down the shows you have and try to coordinate with getting a different one. Notice I didn't say new cause there arn't any..just refurbished...unless the new "NEW" ones start arriving!
Good luck.
Wayne

Bad move...

You've got one of two possible scenerios

1) The box origionated from a Canadian MSO (several up there DO sell cable boxes which is the most legit way of buying your own box)

2) The box origionated from a US MSO (most likely Vancover WA)

You can do into the diagnostics and see the MSO Id and get a home market.


If you've got a legit box from Canada, congratulations, you now own a paperweight.

If you've got a US box, technicially the person who sold it to you on ebay was probably selling stolen merchandise as you cannot BUY cable boxes from US MSOs. By the usage agreement most MSOs (definitely Charter) makes people sign when they get a box - Charter owns the box and if you don't return it you'll be fined a "Unreturned Equipment Fee" - however this fee is not *selling* you the box - So the person who sold it either stole it from a house or failed to return it to his or her MSO... either way selling something that was not his to sell.

This is not to say that Motorola, SA etc have never sold or "given" boxes away as a promo, but those instances are rare - FOR NOW.

But here's where you're hosed reguardless....

The FCC mandated that on 07/01/2007 that All new equipment must be cable card enabled. No MSO may enter a "new" box into inventory unless it's a host box with seperate encryption provided by card.

"New" for the purposes of the MSO is any box that was not already on one of it's accounts already.

Since that's a BMC9022, it's not a cable-card based box, as such the FCC won't let us add it into our inventory either way (it's only usable in the system it was first entered in)


*********************************************************
Again, just for pointers here, things are going to heat up in the next year - already Best Buy and Wal Mart are showing Digital boxes availible on their websites!!!!!


1) at last check the FCC has allowed for 2 $40 dollar coupons towards the purchase of Digital Boxes per household. The standards I first saw was that these were for *Standard* boxes - boxes intended to allow people without cable or dish to decode digital Over The Air (OTA) signals - No HD capabilities allowed, no other "extras" other than Remote, RCA output and possible S-vid.

****I have been told that could be changed to *any* digital box, but I have no verification on that.****

2) All US MSOs (Cable Companies) are required to support "CableCARD" - if you buy cable card enabled equipment we have to have cards so you can get your service - HOWEVER - We cannot fully support CPE (Customer Premise Equipment) - so be prepared to deal with the manufacturer if you have any odd or unusual error codes etc.

3) Digital Boxes / Digital (QAM) Tuners without Cable Cards will *only* pick up channels that are not encrypted. - if you want anything in a special package or Tier, you will need some sort of box or Card Based tuner.

4) Until OCAP applications are commonly availible, be aware that you may lose access to services that require two-way communications such as VOD or SDV. Guide data (for now) is provided by data streams embedded into PBS stations (unless you're using a DVR that requires a broadband connection for there propriatary guide and guide data such as TIVO)

Thanks James-Looks like it is more trouble than its worth. Lesson learned.

If you've got a US box, technicially the person who sold it to you on ebay was probably selling stolen merchandise as you cannot BUY cable boxes from US MSOs. By the usage agreement most MSOs (definitely Charter) makes people sign when they get a box - Charter owns the box and if you don't return it you'll be fined a "Unreturned Equipment Fee" - however this fee is not *selling* you the box - So the person who sold it either stole it from a house or failed to return it to his or her MSO... either way selling something that was not his to sell.

This is not to say that Motorola, SA etc have never sold or "given" boxes away as a promo, but those instances are rare - FOR NOW.

But here's where you're hosed reguardless....

The FCC mandated that on 07/01/2007 that All new equipment must be cable card enabled. No MSO may enter a "new" box into inventory unless it's a host box with seperate encryption provided by card.

"New" for the purposes of the MSO is any box that was not already on one of it's accounts already.

Since that's a BMC9022, it's not a cable-card based box, as such the FCC won't let us add it into our inventory either way (it's only usable in the system it was first entered in)

BendBroadband has sold Moxi's for about 5 years now. I never recommended it to a subscriber, but much to my surprise, many were purchased.

cableric

Definitely -
That's more than a reboot, the Moxi doesn't lose data on reboot like the DCT or DCH boxes do, which means that the flash memory in that box is dead.

Thanks - tech is coming out tomorrow to replace the box, and I specifically asked for another Moxi - hope that actually happens!

BendBroadband has sold Moxi's for about 5 years now. I never recommended it to a subscriber, but much to my surprise, many were purchased.

cableric

Interesting, I'll have to check that out - I know in the past people would get DCP 501s on a rare occasion from oddball places, but those were not all that great.

Personally I'm hoping to see some nice pricing and alot of variety by this time next year - which should be when everyone's gone digital and *hopefully* all MSOs will be running OCAP applications.

course those are hopes and good intentions... and we all know what the road to hell is paved with...

I'm on my second WD500 drive and I'm starting to have problems again. The first one worked for a month or two. I then stared getting messages that the HD was not connected. I would power off then on and it would ask to reformat. Eventually it would not longer recognize the drive.

I sent the drive back to WD and got a new one. It worked fine for two weeks and now it's not recognizing the drive now and then. I need to reboot often.

I'm not sure if I got two bum drives in a row or if it has something to do with my Moxi box.

I have the exact same problem with the WD500. First Drive worked for 7 months up to 60% full at times. Second replacement drive worked for two days. Went to delete a show I just watched (I know it was recorded to the external because the drive light was spinning while watching) and it failed while trying to delete. Drive light kept spinning for over 15 minutes until I unplugged it. Tried to plug it back in and Moxi can no longer recognize the drive. I went through the menu to properly disconnect the drive and reattach but no luck.

No power issues, both Moxi and External are powered through UPS.

I hooked the WD drive up to an XP box and did a full NT reformat. I have yet to see if Moxi will reformat the drive properly. I have hesitated because I do not want Moxi to try to record Jericho or Lost to the external and then lose the recording.

-Scott

I attached my newly XP reformatted HD to Moxi last night. The drive was recognized and formatted by Moxi. The percent full on the Moxi menu dropped from 45 to 5% full. Good.

This morning I was watching a non-recorded station and tried to manually record another show. Once I pressed record, the External drive light started spinning but the Moxi Menu froze for about two minutes and the Red record light never came on, the show was not recording.

After two minutes, the menu began functioning again. Percent full still read 5%. Through the menu, I disconnected the drive and then manually unplugged the USB. After a minute, I replugged the USB and Moxi recognized a drive was connected and prompted for format. I chose OK and Moxi tried to format but after 5 minutes the message popped up that the drive was improperly disconnected.

I will attempt to have Western Digital replace this drive as well but is it possible that a recent software update may be conflicting with this drive model. Western Digital: WD5000H032.

-Scott

Thanks - tech is coming out tomorrow to replace the box, and I specifically asked for another Moxi - hope that actually happens!

Got my Moxi switched out, working fine. Tech said they have new black Moxi's now too? Mines still silver :-)

Did you just mention a BLACK moxi box ??? Could this be the new moxi box that Charter is rumored to be testing ???

Did you just mention a BLACK moxi box ??? Could this be the new moxi box that Charter is rumored to be testing ???

That's what he said. He said it only has DVI (or HDMI) output .. he wasn't sure which. Rather, I'm not sure he knew the difference :-)

First time poster here, sorry to hijack the thread...

I just bought a 500 GB external hard drive that i was hoping to use to back up my pc (running with Vista) and to add space to my MOXI. Has anyone found a way to partition the drive so I can use 100GB to backup my pc and the other 400 for extra MOXI space? I'm guessing i already know the answer to this, but maybe someone has found a workaround.

Thanks in advance.

First time poster here, sorry to hijack the thread...

I just bought a 500 GB external hard drive that i was hoping to use to back up my pc (running with Vista) and to add space to my MOXI. Has anyone found a way to partition the drive so I can use 100GB to backup my pc and the other 400 for extra MOXI space? I'm guessing i already know the answer to this, but maybe someone has found a workaround.

Thanks in advance.

The moxi takes over and formats any drive from scratch destroying any partitions you may attempt before the installation.

Sorry, but your going to need another drive for the PC.

Is there a way to turn on the close captioning on the Moxi via the remote (and not having to go through the menu?)

I am having 2 problems with my MOXI here in the Madison, WI area and am not sure if they are related or what the fix is.

1. The screen will flash the "You do not subscribe to this channel..." blue screen message. It only happens for about a second.

2. When I try to order on demand programs I get an error that states "We apologize for hte inconvenience, please try again. If the problem continues please call customer service." These numbers are on the bottom of the screen when the error message pops up: 1459 (0x1).


I have tried the following:
- Hold reset, let the moxi reboot
- Unplug for 30 seconds let the moxi reboot
- triggered context and software update from diagnostics menu

Yesterday morning (2/12/08) I finally broke down and called Charter and the woman on the phone sent a signal to the box, but it did not correct the problem. She stated someone from Charter would call me in the next 24 hours to further troubleshoot or make an appointment for tech to come.

I moved some cables around where it comes in the house to increase signal to the moxi and that has helped some with the blue screening (only happens for a second now instead of minutes).

The last time a moxi died Charter brought that other DVR and my wife and I could not stand it so here we are on our 3rd MOXI. I was also told by the tech that we would not be able to get another MOXI should this one fail so I'm kinda hoping someone here can help me out.


Turns out the modem was bad, tech came and replaced the moxi. This is my 4th MOXI, here's hoping my bad luck streak ends here

Is there a way to turn on the close captioning on the Moxi via the remote (and not having to go through the menu?)

Nope...Moxi reccommends you set CC from your TV set.

Charter James, what is the current status on the Moxi trouble ticket concerning the Moxi program description being messed up?

Thanks for your good work.

Here in Duluth on Tuesday we got VS/Golf,Discovery HD,The Movie Channel HD added to our lineup. Sure wish Charter would pick up Food Network HD.

Charter James, what is the current status on the Moxi trouble ticket concerning the Moxi program description being messed up?

Thanks for your good work.

Digeo's got a fix in our labs now, we should be rolling it out by the end of the month if we don't find any bugs!

Here in Duluth on Tuesday we got VS/Golf,Discovery HD,The Movie Channel HD added to our lineup. Sure wish Charter would pick up Food Network HD.

Soon.... Very Soon :D

I have word that is definitely one of many to be added to as many markets as possible

Is there a way to turn on the close captioning on the Moxi via the remote (and not having to go through the menu?)

Pwsher beat me to this one ;)

Charter *AND* Digeo both recommend letting the TV do the Closed Captioning, though one solution is to set the TV to CC on Mute if that's an option - then you can cut it on by muting the TV (I do this in my bedroom and my office)

That's what he said. He said it only has DVI (or HDMI) output .. he wasn't sure which. Rather, I'm not sure he knew the difference :-)

I have no info on the new MSO moxi boxes so I can't confirm if black=new, though I do remember on my one (lucky) trip to our labs in St Louis seeing a moxi before Moxi was really out (this was 2003 I think...) so that could be it... though it would suprise me if they killed RCA & Component outputs

I've only heard rumors that a large number was being purchased for a St Louis test run... so if you're in St Louis and you get one, please please please let us know the scoop!!!! :D

I seem to remember the origional beta moxi in the lab being black... so it may just be the new MSO test box... I can't think of any other *NEW* box in a motorola based system a black box could possibly be since all the new motos are silver with black faceplates. (DCH series)

Soon.... Very Soon :D

I have word that is definitely one of many to be added to as many markets as possible


At what level is the decision made as to what HD channels are added to what market.

Is it the local market manager or back in St. Louis?

It seems like different markets have different lineups.

Thanks

At what level is the decision made as to what HD channels are added to what market.

Is it the local market manager or back in St. Louis?

It seems like different markets have different lineups.

Thanks


Depends, My office is something of a central hub for a group of offices and from what I've seen I'd say most contracts for major channels are done on a corporate level, then are deployed to the markets based off of bandwidth and equipment - for example LA might have a heck of alot more decoders availible than we do, so they might be able to get the channels first.

divisional offices have alot of play in this as well since they have to work out the equipment requirements and get them in place

I am having a new problem with my MOXI on Charter service in the Pinckney Michigan area.

I have been using coax SPDIF between the MOXI and a Toshiba receiver for several years. Starting about two weeks ago the non Dolby digital program material on just the ABC and NBC HD channels have picture but no sound. This means non-HD commercials (not so bad...) and the local news (not so good) have no sound. It also affects things like 20/20.

I have tried using optical instead of coax SPDIF with the same result.

I have an OTA HD tuner that has no problem with the ABC and NBC feeds into the same receiver.

If I switch the MOXI audio output settings from Dolby digital to stereo audio all programming has sound. A curious thing is a stored HD ABC program from a month ago has the same problem. It seems to me the MOXI is doing something wrong while processing the audio signal locally.

Having External Hard drive freezing issues. Only seems to happen with ABCHD so far- particularly the HD LOST on TH. When watching it live every few minutes it will freeze and do a large write of data (green HDD light goes on). Then it plays fine for a few minutes and does the same thing. I believe it writes locally to the moxi HDD to cache and then dumps the cache to the external. Anyways, if I do not watch it live, say I am watching another channel while recording Lost, and I go to watch the recorded version, very bad things happen. Ever few minutes the program freezes completely for several minutes, rendering even the menu system un-usable. Sometimes I have had it freeze for 5 min, then the External drive will finally respond and jump ahead usually skipping several minutes of the show. This happens many times and renders the entire program unwatchable. This doesn't happen on other shows in HD, like Family guy on Fox. Maybe the ABC bandwith is higher and my drive can't keep up with it? I just want to know if my hard drive is the cause and if I should go buy another? I don't want to miss another week of Lost.

Anyone else having similar freezing issues? Generally the bad areas do have a garbled frame or series of frames that will be all pixelated- like the signal went bad or something.

Finally, can we unplug an external drive to try another, or do I lose everything recorded on it? Can I copy the contents over to a replacement drive if it turns out to be the drive going bad? Having trouble in searches returning anything relevant to this info.

Thanks a ton- I am very frustrated. In the Whitmore lake, MI Charter area.

I am having a new problem with my MOXI on Charter service in the Pinckney Michigan area.

I have been using coax SPDIF between the MOXI and a Toshiba receiver for several years. Starting about two weeks ago the non Dolby digital program material on just the ABC and NBC HD channels have picture but no sound. This means non-HD commercials (not so bad...) and the local news (not so good) have no sound. It also affects things like 20/20.

I have tried using optical instead of coax SPDIF with the same result.

I have an OTA HD tuner that has no problem with the ABC and NBC feeds into the same receiver.

If I switch the MOXI audio output settings from Dolby digital to stereo audio all programming has sound. A curious thing is a stored HD ABC program from a month ago has the same problem. It seems to me the MOXI is doing something wrong while processing the audio signal locally.

I'm thinking it's either something in the encoding of the sound or how the box is handling it. If other people in your area are noticing the same thing, it's probably something different in the analog encoding on those HDs.

Your best bet would be to use the audio setting work around - check with your local office and see if you can get the information for a Tech Ops manager - they are more likely to be able to try to duplicate your problem!

Having External Hard drive freezing issues. Only seems to happen with ABCHD so far- particularly the HD LOST on TH. When watching it live every few minutes it will freeze and do a large write of data (green HDD light goes on). Then it plays fine for a few minutes and does the same thing. I believe it writes locally to the moxi HDD to cache and then dumps the cache to the external. Anyways, if I do not watch it live, say I am watching another channel while recording Lost, and I go to watch the recorded version, very bad things happen. Ever few minutes the program freezes completely for several minutes, rendering even the menu system un-usable. Sometimes I have had it freeze for 5 min, then the External drive will finally respond and jump ahead usually skipping several minutes of the show. This happens many times and renders the entire program unwatchable. This doesn't happen on other shows in HD, like Family guy on Fox. Maybe the ABC bandwith is higher and my drive can't keep up with it? I just want to know if my hard drive is the cause and if I should go buy another? I don't want to miss another week of Lost.

Anyone else having similar freezing issues? Generally the bad areas do have a garbled frame or series of frames that will be all pixelated- like the signal went bad or something.

Finally, can we unplug an external drive to try another, or do I lose everything recorded on it? Can I copy the contents over to a replacement drive if it turns out to be the drive going bad? Having trouble in searches returning anything relevant to this info.

Thanks a ton- I am very frustrated. In the Whitmore lake, MI Charter area.


You can unplug your hard drive and not lose anything on the hard drive - because of the way the volume is formatted, I can't say you'll keep everything because you might have a partial program across both volumes.

The video freezes are generally forward signal issue, which can cause lockups on Moxi boxes, however you'll usually get an error screen long before that unless something is causing very quick cut offs of the video signal.

If you plug in a different external drive it will get formatted and should work fine - though I'd experiment without the drive for a while to make sure it's the external.

Charter James

FWIW
Been meaning to say that No messages are appearing on our MOXI and
probably only received/got 1 message so far since major update last summer.
We have another Moto box that is squawking messages about programing etc
all the time.
Was this function disabled with updates?

South of ATL

BC

Thanks for the quick reply James. So I can simply unplug the drive which will force it to record on the internal once again, and if I were to plug back in that external (without touching it since unplugging), the shows will appear as they did in the menu and will be playable with no problems? I hate the idea of losing all those shows I haven't caught up on. How about a drive copy from that drive to a new one? Would that work, in the case it is the drive going bad? In this case, the MOXI wouldn't know it was a different drive so even if shows spanned the two, it should work IMO.

What file format does it write in? I'm assuming it won't let me just copy over some files to my computer storage since I have a 500 GB + 250 on that and then copy them back? I have never tried to unhook it and plug it in to XP. I heard somewhere it is Linux so it may not work.

Thanks

I don't know about unplugging and plugging back in. I had to replace my MOXI box and when I plugged the HD into the new box, it formatted over all the shows recorded on the old box.

I don't know about unplugging and plugging back in. I had to replace my MOXI box and when I plugged the HD into the new box, it formatted over all the shows recorded on the old box.

That's not good, but it makes sense. If the pointers to the shows were on the Moxi itself and not stored on the drive as stand-alone files, it makes perfect sense. In my case, however, I am not messing with the moxi itself.

Thanks for the info though! Good to know if your Moxi goes bad- you lose everything. Perfect design.

Yeah, that was probably done so we can't tape something, move it to a computer and burn a copy and then BT it for the world to see.

If powering the external hard drive off/losing power is any indication of expected behavior, then I can help. When I power off the external hard drive, the shows (and free space) on the external hard drive do not show up in the Moxi menu (Recorded TV and Status areas, respectively). When I power the external hard drive back on, the shows that were on the external drive plus any extra space shows up again.

You can unplug your hard drive and not lose anything on the hard drive - because of the way the volume is formatted, I can't say you'll keep everything because you might have a partial program across both volumes.

Just be CERTAIN to use the MOXI menu to gracefully shut down the hard drive first! I didn't do this and lost months of programs. The drive wasn't recognized- must have been a power failure- so I unplugged the drive from the back. MOXI complained about this on the main screen and no matter what I tried- restarting both, powering both off, etc, I continued to get the message that the drive must be reformatted. After several days of attempting recovery, I gave up and reformatted the drive- working fine now, minus about 50 hours of shows :(

Although it is a bit difficult to perform a graceful shutdown in the event of a power failure (unless plugged into a UPS). :) Certainly, use the graceful method when possible.

I have verified the following from a friend @ Moxi

1) The new Moxi box for MSOs is BLACK

2) Charter has some of these in our labs for testing


I still have no confirmation of the rumor that 50,000 (or more) have been ordered and are slated for a St. Louis beta, however I suspect I won't know about that until they are actively deployed.

I have verified the following from a friend @ Moxi

1) The new Moxi box for MSOs is BLACK

2) Charter has some of these in our labs for testing


I still have no confirmation of the rumor that 50,000 (or more) have been ordered and are slated for a St. Louis beta, however I suspect I won't know about that until they are actively deployed.

cool, keep us posted (especially which MSOs sign on)!

I have verified the following from a friend @ Moxi

1) The new Moxi box for MSOs is BLACK

2) Charter has some of these in our labs for testing


I still have no confirmation of the rumor that 50,000 (or more) have been ordered and are slated for a St. Louis beta, however I suspect I won't know about that until they are actively deployed.

My question is, once these become broadly available, will they only be used as replacements for dead Moxis, or will we be able to order them as an "upgrade"? Or will that be up to the local office (or is it too early to even know)?

Last night I went downstairs to watch some shows recorded on my Moxi and I get a message on the screen that went something like this "There is a problem with your account, please contact customer service". No luck resetting the box. I can't access any menus or my recordings at all.
I called my cable company (Service Electric in SE Pennsylvania) and they said they are having an issue with all of the Moxi boxes communicating with their server. Moxi is unable to resolve this issue (according to my cable company) so they are replacing all Moxi boxes with Motorola I-guide boxes. Seems kind of convienent to me since I noticed that well over a year ago they stopped offering Moxi DVRs and went strictly with I-guide.
There you have it, all my recordings are history (I had a 500Gb external hard drive connected).
Luckily I have a Tivo I was using that was recording my weekly TV shows over the air (because I never trusted the Moxi much).
I guess I had good reason not to rely on a cable company owned piece of equipment. They can decide to just stop support whenever they feel like and the customer is left out in the cold.
Oh well, I did like the Moxi while it lasted.

Last night I went downstairs to watch some shows recorded on my Moxi and I get a message on the screen that went something like this "There is a problem with your account, please contact customer service". No luck resetting the box. I can't access any menus or my recordings at all.
I called my cable company (Service Electric in SE Pennsylvania) and they said they are having an issue with all of the Moxi boxes communicating with their server. Moxi is unable to resolve this issue (according to my cable company) so they are replacing all Moxi boxes with Motorola I-guide boxes. Seems kind of convienent to me since I noticed that well over a year ago they stopped offering Moxi DVRs and went strictly with I-guide.
There you have it, all my recordings are history (I had a 500Gb external hard drive connected).
Luckily I have a Tivo I was using that was recording my weekly TV shows over the air (because I never trusted the Moxi much).
I guess I had good reason not to rely on a cable company owned piece of equipment. They can decide to just stop support whenever they feel like and the customer is left out in the cold.
Oh well, I did like the Moxi while it lasted.

Welcome to the club The majority of MSO's stop using them (the ones that do are ones that are "recycled" through the companies service region).

I tried to do an online schedule for a program airing yesterday for both a Moxi and a Tivo 2 unit I own. The Moxi recorded it without a hitch but the Tivo had a message pop up saying the show may not record because the request was under the 36 hour window. The program did not record on the Tivo so I give the Moxi the thumbs up on the online scheduling. To me I like it much better overall than the Tivo dvr. Like the rest of the posters, I do fear when the Moxi will go out of commission without a good replacement (500 exteral drive capability).

I tried to do an online schedule for a program airing yesterday for both a Moxi and a Tivo 2 unit I own. The Moxi recorded it without a hitch but the Tivo had a message pop up saying the show may not record because the request was under the 36 hour window. The program did not record on the Tivo so I give the Moxi the thumbs up on the online scheduling. To me I like it much better overall than the Tivo dvr. Like the rest of the posters, I do fear when the Moxi will go out of commission without a good replacement (500 exteral drive capability).


Your Tivo must be connected via a phone line which dials up once every 24 hours to get updates & programs scheduled online. Mine is connected via broadband and anything I schedule online is on my Tivo usually within 15-30 minutes.

Your Tivo must be connected via a phone line which dials up once every 24 hours to get updates & programs scheduled online. Mine is connected via broadband and anything I schedule online is on my Tivo usually within 15-30 minutes.

You are correct. Looks like I need to update the hardware on the Tivo. Thanks.

CharterJames or others,

Is it still the case that the Moxi box will only output HD in EITHER the HDMI port OR the componet output? I was thinking of running a long line into my new HD TV in the bedroom with a long HDMI/DVI adapter...but I guess I would still have to run an audio line also...hmmmmmm...maybe I'll just wait for the new Moxi box....although then I'll have to give up the Moxi Mate unless they enable the coaxial solution (MoCA).
Wayne

CharterJames or others,

Is it still the case that the Moxi box will only output HD in EITHER the HDMI port OR the componet output? I was thinking of running a long line into my new HD TV in the bedroom with a long HDMI/DVI adapter...but I guess I would still have to run an audio line also...hmmmmmm...maybe I'll just wait for the new Moxi box....although then I'll have to give up the Moxi Mate unless they enable the coaxial solution (MoCA).
Wayne


Wayne,

Here's a way to do it regardless of what you end up with!

I found a way to distribute my DVR output to other TV's (such as the fitness room, Master bedroom, etc.). I found a really neat device that lets you distribute HD signals up to five sets. Since there is just the two of us usually, I don't need to get different signals, just all HDTV's using the same signal. It takes some RG-6 quad shield, but it works great, and I have it working on all 5 HDTV's (kitchen, Great Room, Master BR, Guest room and Fitness room. Check out the Cable Electronics AV501 HDX component video/audio distribution network!


Each set can control the Charter DVR (Moxie w/ 500 GB external hard drive gives 100 hours of HD recording) via a charter remote and a Radio Shack IR transmitter/receiver set. The system displays the same audio/video on all sets, but I do have an option to display separate cable/OTA/DVD and Replay on the Great Room and Master BR.

Maximum cable run was 55', since all runs were pretty direct. The main floor is above a 2' top loaded truss, so I have great spaces below the floor with lots of access doors in the ceilings below for fishing wires. All runs were RG-6 quad shield, terminated with RCA connectors.
Wife thought it was a "brain fart" while I was installing, but she made me go out and convert the last two analog TVs to HDTV when she saw it perform on the three I already had! I didn't tell her that it also distributed analog!
$150 included shipping, plus cable and connectors, plus IR devices.

BadA,
Could you give me a link? I googled the name above with little luck.
Thanks,
Wayne

Or a slingbox

BadA,
Could you give me a link? I googled the name above with little luck.
Thanks,
Wayne

Try this. And yes, the Sling Solo will pass on one signal too. See below.

Carl

http://www.a1components.com/itemdisplayn.aspx?item=11597

Thanks but their website seems to be down right now. I'll try later.

Also I do have a Sling box but it is the AV version which does not support HD. Darn I knew I should have bought the better model. And now with the "remote/Moxi 4.1 problem I can't control Moxi when I am traveling anyway!

BadA,
Could you give me a link? I googled the name above with little luck.
Thanks,
Wayne

Wayne, I had trouble with Carl's link, so here (http://www.beachaudio.com/Ce-Labs/Av501hdx-p-116006.html?utm_campaign=froogle&utm_content=AD_ID&utm_term=av501hdx&utm_medium=cpc&utm_source=froogle&GTKW=av501hdx&GCID=C12585x003) is another for the Ce Labs AV501hdx that we both use; with the proper connections, it works perfectly, and you can transmit either SD of HD to your other rooms. The only remaining issues are which do you want to transmit (SD, HD or both), and over what types of wires do you want to transmit the sound and video.

You can either run several wires to handle the video and sound, or one Category 5 wire (the same wire you use to network computers) to handle both video and sound with a balun attached to both ends. I have used both techniques, and they both work well. I make 20 foot component cables out of RG6 coaxial cables for the more traditional way of connecting components. However, for longer runs, I used the single Cat 5 cable approach with this (http://www.beachaudio.com/Ce-Labs/C5-Hdp-p-105132.html#) Ce Labs C5-hdp model pair of baluns to transmit component video and digital sound, and in another application, I used this (http://www.svideo.com/svideobalun2.html) svideo.com model to transmit SD using s-video and analog sound. In either case, you need a pair of baluns, so the added cost is close to $100; however, cat 5 cable is cheap. I got mine at Home Depot where you can buy it by the foot, ran the wire through the walls, attached these (http://www.4compuelectron.com/apps/details.asp?oid=6&sku=56454A4640444545485A44434B656A48&enc=1) to each end, which snaps into a wall plate like this (http://www.4compuelectron.com/applications/search/itemdetails.asp?ItemNo=140784&sku=C273-R064108004W). If you run video and audio wires, that same Leviton wall plate can also handle these (http://www.4compuelectron.com/applications/search/itemdetails.asp?ItemNo=44212&sku=C273-R054083000A) types of snap-ins. My Home Depot sells all these Leviton products, as well as wires. I'd go there first to decided which wires you want to run.

Another advantage to the Cat 5 wire is that if you later have a different setup (like a Moxi that transmits to another Moxi), you can always use the Cat 5 cable to network your computers, or network any future Moxi or Tivo to your computer network. I expect that in the near future, having Cat 5 cables through-out your home will be as necessary as telephone and cable wires are today....I've just about got them to all my rooms, and I am using them already, and plan to add more to support the Sling Catcher when it comes out.

Don

Holy Cow what a great reply. Thnaks so much. Yeah, I think I will go with the long term route. I just wish my house wasn't so old and hard to run wires in. I Wish my basement wasn't finished, it sure makes it hard.
Again thanks to all of you for the advice.
Wayne

Holy Cow what a great reply. Thnaks so much. Yeah, I think I will go with the long term route. I just wish my house wasn't so old and hard to run wires in. I Wish my basement wasn't finished, it sure makes it hard.
Again thanks to all of you for the advice.
Wayne
My wife always tells me I go into more detail than she wants to hear...it is nice when someone appreciates it.:)

It took me years to determine the best routes to run wires into my finished basement, as well as between walls, through walls, between floors, between the carpet and baseboard, through closets, and outside the house....all to my wife's high standards for not being noticed. But it was worth the time.

I have never used them, but they do sell special molding you can add to hide wires, like this (http://cableorganizer.com/surface-raceways/cornerduct.html), or this (http://www.wiretracks.com/prod-rf.html), or one of these (http://www.cabletiesandmore.com/hingedraceway.php?gclid=CNH3hMeygZICFQPslgodNhBP9w).

Don

Charter James,
Is this model on the market yet? Would this be similar to what the new Moxi box would be like?

http://broadband.motorola.com/business/digitalvideo/product_dch6416_settop.asp

Looks like this new "Follow Me TV" may be what I need:
http://broadband.motorola.com/business/digitalvideo/followmeTV_solution.asp

Thanks,
wayne

When the MOXI was updated with 4.1 it showed a message as such.
A small light illuminated on the front panel and there was a notice posted in the MOXI menu message card.

Since then no messages have been received.

I receive CHTR messages on the 'other' DVR but NOT the MOXI.


Did CHTR choose not to send messages to the MOXI(the one I have anyway)?


Does anyone receive Messages on their MOXI's?


Thanks

BC

I have never received a message.

I have never received a message. Not even an advertisement for upcoming pay per view events...which seems kinda strange since they generally try to push as much stuff at you as they can.

I've received no messages after 4.1, either...and I have looked for them.

I've received no messages after 4.1, either...and I have looked for them.

I have had about 6 maybe here in Madison, WI.
There have been more on my Motorola 6200.

I have had about 6 maybe here in Madison, WI.
There have been more on my Motorola 6200.

The same activity on 6200 here but only 1 (right after 4.1 update) on the MOXI.

Maybe CharterJames could help us out with this?


BC

When the MOXI was updated with 4.1 it showed a message as such.
A small light illuminated on the front panel and there was a notice posted in the MOXI menu message card.

Since then no messages have been received.

I receive CHTR messages on the 'other' DVR but NOT the MOXI.


Did CHTR choose not to send messages to the MOXI(the one I have anyway)?


Does anyone receive Messages on their MOXI's?


Thanks

BC

With 4.1 we gained the option to message out to the Moxi boxes - however they are not set up to receive the blanket broadcasts we send out to the DCT/DCH boxes - as such it's been a general policy not to use the message feature unless there's something moxi specific

Charter James,
Is this model on the market yet? Would this be similar to what the new Moxi box would be like?

http://broadband.motorola.com/business/digitalvideo/product_dch6416_settop.asp

Looks like this new "Follow Me TV" may be what I need:
http://broadband.motorola.com/business/digitalvideo/followmeTV_solution.asp

Thanks,
wayne

That's the Good Ole' DCH6416 - so far as I know the new Moxi is black, I have no particulars *at all* so I don't know if it will be another Motorola made BMC etc.

What I do know is the "Follow Me TV" is based on the MOCA spec - which is the new standard in RF cable communications - it's essentually Firewire over coax. Using this networking Motorola intends to let their boxes work together, I'd imagine if the MOCA spec is as universal as it's stupposed to be it should allow cable modems and telephony devices to talk to cable boxes and DVRs (like Dish DVRs being able to do Caller-ID on the TV screen since they had phone connections) as wel as allowing intergration of devices (imagine a cable box that also serves as a wi-fi extender for your cable modem)

Ideally, DVRs should be able to share content with other MOCA enabled equipment, but I don't know if that will be pushed across different brands and platforms (though I'd hope so in a "OCAP" world)

Wayne, I had trouble with Carl's link, so here (http://www.beachaudio.com/Ce-Labs/Av501hdx-p-116006.html?utm_campaign=froogle&utm_content=AD_ID&utm_term=av501hdx&utm_medium=cpc&utm_source=froogle&GTKW=av501hdx&GCID=C12585x003) is another for the Ce Labs AV501hdx that we both use; with the proper connections, it works perfectly, and you can transmit either SD of HD to your other rooms. The only remaining issues are which do you want to transmit (SD, HD or both), and over what types of wires do you want to transmit the sound and video. <Snip>
Don

Me likey, Me LIKEY!!!!

Question thought - I noticed the udp marking - so am I correct in assuming this is effectively turning the video source to UDP traffic over coax -

Can this be run through an existing network? *evil grin*

/off topic
I wired two bedrooms and both ends of the living room for Cat 5, though due to re-arranging I've had to put a few switches in place, I've got one coordinating the major runs under the house and another one behind my main TV as I've got a low end media machine (pretty much for playing emulated NES, SNES and Sega Games as well downloaded videos etc) in addition to my wife's laptop (which she now prefers hard line) and occasionally I plug in friends to that second switch...

So if this could run over a switched network... I could output off my main computer and run it to the TV rather than use that poor old 1.8 ghz cele...
*Evil laughter* sorry, occupational hazard...

With 4.1 we gained the option to message out to the Moxi boxes - however they are not set up to receive the blanket broadcasts we send out to the DCT/DCH boxes - as such it's been a general policy not to use the message feature unless there's something moxi specific

James

Thanks for the info/reply.


BC

There is a message on my Moxi today.
It's about the PPV fight this weekend.

My Moxi is not honoring series options as they pertain to number of episodes to keep. All the series I have setup are set to either keep 3 or 5 episodes, and there are as many as 7 present at this time for different series. I have even gone in and deleted the series recording schedule and recreated it, then let it record another episode. All episodes remain available, and these are all recording at the same time slot (daily or weekly) with a couple of series set to ignore repeats and the others to record them.

This is a behavior that just started in the last couple of months. Any ideas why this has changed from prior behavior? The system used to do a good job of cleaning out old stuff without any interaction from me.

I've seen this, too. I think that I have detected that the Moxi keeps shows that you have partially watched, even if the max-episodes number has been reached. This seems to be somewhat new behavior, at least on my Moxi.

So, if you have watched a show for 1 minute, and then stopped, the Moxi will hang on to that show for as long a possible, presumably to let you come back and finish watching it.

Could that explain what you are seeing?

My Moxi is not honoring series options as they pertain to number of episodes to keep. All the series I have setup are set to either keep 3 or 5 episodes, and there are as many as 7 present at this time for different series. I have even gone in and deleted the series recording schedule and recreated it, then let it record another episode. All episodes remain available, and these are all recording at the same time slot (daily or weekly) with a couple of series set to ignore repeats and the others to record them.

This is a behavior that just started in the last couple of months. Any ideas why this has changed from prior behavior? The system used to do a good job of cleaning out old stuff without any interaction from me.

Me likey, Me LIKEY!!!!

Question thought - I noticed the udp marking - so am I correct in assuming this is effectively turning the video source to UDP traffic over coax -

Can this be run through an existing network? *evil grin*


I think you are referring to the HDP, rather than UDP, on this (http://www.beachaudio.com/Ce-Labs/C5-Hdp-p-105132.html#) balun. I don't think you can attach a cat 5 cable using a balun to a digital computer network. All a balun does is convert between balanced and unbalanced electrical signals, as detailed by Wikipedia here (http://en.wikipedia.org/wiki/Balun). So, as I understand it, you are essentially sending the same 3 analog signals and one digital signal using the 4 sets of twisted pairs of wires in the Cat 5 cable to prevent outside interference, rather than the shielding around each coaxial cable. I would guess that would represent considerable noise to a digital network if you tried to combine the two.

I have wondered if I could replace the video/audio distribution amplifier with a network hub; however, I see that they have now have come out with this (http://www.beachaudio.com/Ce-Labs/Cat5tx-p-83057.html)transmitter that appears to be designed to do exactly that.

Don

I have (TWC) Adelphia Moxi and my last epg download was on Feb 27 and today my moxi guide info is blank. there is no program listing and no info. I called twc and they are stumped. Did my moxi die?

I have (TWC) Adelphia Moxi and my last epg download was on Feb 27 and today my moxi guide info is blank. there is no program listing and no info. I called twc and they are stumped. Did my moxi die?

Probably, I would do a complete shutdown and reboot...and it may work for awhile but will it will eventually break your heart :). If I could play audio here it would be.....Taps.

I can't imagine how many Moxi's are dying daily but I'll bet it's alot.:eek: I think the last I heard there were only 1-2 million Moxi boxes out there or am I thinking of something else?

Wayne

I have (TWC) Adelphia Moxi and my last epg download was on Feb 27 and today my moxi guide info is blank. there is no program listing and no info. I called twc and they are stumped. Did my moxi die?

Generally a loss of guide data is one of three possible issues

1) The modem is unprovisioned / incorrectly provisoined
this happens frequently when there's a status change (non-pay disconnect, transfer etc etc) sometimes it will happen out of the blue just from database maintenance. If you go into diagnostics and see no account data at all (you should at least get an account number the box is assigned to) then you're probably not provisioned.

2) Signal issue
This is the most frequent reason - the box gets updates every day and replenishes the guide data so you have your 11 days worth of info... if the modem goes offline most people won't notice unless they are heavy users of the Ticker feature (though VOD will also get problems, usually a 0x22 or missing VOD data) - if you have account info under your main overview then you'll want to take an option 8, option 82 - ping test - and see if you're able to ping the Digeo server - if so you should be able to go back to 8, 83 and do a guide data download (I also recommend a resource and VOD metadata download) - that should get your box up to date within 10 minutes or less - if you can't ping, you'll need to get the signal issue resolved.

3) Hardware issue
The modem in the box could have died. This is what many techs think happen when they can't resolve the signal issue. Usually the problem isn't the modem dying so much as there are so many outlets and the moxi has such a low signal fault tolerance that the moxi won't work on a line that a typical cable modem would work on (or DCT / DCH box)

This is frequently why techs feel the DCT/DCH DVRs are superior to Moxi - because of the higher signal fault tolerance. Though one would think if the box was working before the signal level should be able to be tweaked back into place. Unfortunately we can't rebuild the cable system around just one model of box.

I'm hoping the new moxi has significant hardware improvements, because as I've said many times before the handicap of the DCH/DCT DVRs is in the interface... If I could get my DCH6416's picture quality and lack of signal issues with Moxi's interface... I'd be in heaven!

I think you are referring to the HDP, rather than UDP, on this (http://www.beachaudio.com/Ce-Labs/C5-Hdp-p-105132.html#) balun. I don't think you can attach a cat 5 cable using a balun to a digital computer network. All a balun does is convert between balanced and unbalanced electrical signals, as detailed by Wikipedia here (http://en.wikipedia.org/wiki/Balun). So, as I understand it, you are essentially sending the same 3 analog signals and one digital signal using the 4 sets of twisted pairs of wires in the Cat 5 cable to prevent outside interference, rather than the shielding around each coaxial cable. I would guess that would represent considerable noise to a digital network if you tried to combine the two.

I have wondered if I could replace the video/audio distribution amplifier with a network hub; however, I see that they have now have come out with this (http://www.beachaudio.com/Ce-Labs/Cat5tx-p-83057.html)transmitter that appears to be designed to do exactly that.

Don

Sweet! - yeah now that I look at it again I see that I misread the characters on that first one... and (typical me) got all excited and giddy with the possibility :D

If I ever have to do another AV Closet/cabinet project I just might have to go that route!

I've seen this, too. I think that I have detected that the Moxi keeps shows that you have partially watched, even if the max-episodes number has been reached. This seems to be somewhat new behavior, at least on my Moxi.

So, if you have watched a show for 1 minute, and then stopped, the Moxi will hang on to that show for as long a possible, presumably to let you come back and finish watching it.

Could that explain what you are seeing?Without getting into a lot of detail, it very well could explain what I'm seeing. This, as you said, is new behavior though.

Another weird thing that happened that may be somewhat related...a series recorded an episode and it was set to "keep for 2 days." This has always been explained as "keep it for at least 2 days, then delete if space is needed" and that's always been the behavior as far as I can tell, but this particular episode (2 of them, actually) really deleted after 2 days and I still had at least half of the total capacity available at the time prior to deletion.

Anyway, that was about 2 or 3 weeks ago, and that's about when it started hanging onto these other recordings too. Did we get a stealth update? :)

Thank Your for all this information
1) Yes I have full account information on the moxi
2) when I ping i get unknown host pingtest.dgosvc.com
unavailable
unavailable
I hooked up the moxi to my cable modem line and still not working.
I did the resource and vod download

Crap, I think my Moxi just died!!!

My picture went blank & the Moxi display is faintly just flashing. I have tried unplugging it & restarting a few times but is does the same thing. Am I hosed?

Assuming it is dead, can I pick up a new Moxi at a St. Louis office & self-install (assuming they have Moxis)?

If it is a HD moxi, they have to come out. Tell them you want another moxi and hope for the best.

Crap, I think my Moxi just died!!!

My picture went blank & the Moxi display is faintly just flashing. I have tried unplugging it & restarting a few times but is does the same thing. Am I hosed?

Assuming it is dead, can I pick up a new Moxi at a St. Louis office & self-install (assuming they have Moxis)?

it's dead

You may be able to get another one, I'd try the local office and request a replacement moxi. If there are none in stock if you ask the local customer service or tech ops manager they should be able to put you on some sort of waiting list for a Moxi.

So far no news about the new moxi, so options for now are hope and pray for a BMC9012 or convert to the 6416

Crap, I think my Moxi just died!!!

My picture went blank & the Moxi display is faintly just flashing. I have tried unplugging it & restarting a few times but is does the same thing. Am I hosed?

Assuming it is dead, can I pick up a new Moxi at a St. Louis office & self-install (assuming they have Moxis)?

Never heard of a self install for a MOXI. They have to input stuff about the new box and they won't allow you to do it. If you get a replacemnet expect a dirty, used box...but mine has worked fine since I got my replacement. Don't be surprised if they don't have one on the truck and have to go get one or will try to push the other model on you. Be firm.
Wayne

I just went to the STL Charter office on Manchester & they confirmed only techs can install the Moxi. I have the day off & they were able to schedule me today from 1 - 3. They put Moxi in the work order but we shall see...

I just went to the STL Charter office on Manchester & they confirmed only techs can install the Moxi. I have the day off & they were able to schedule me today from 1 - 3. They put Moxi in the work order but we shall see...

Because the Moxi has to have the modem provisioned and a new instal requires the setup of the channel map management made that decision long ago. Unfortunately they seem stuck on it as they won't let people self install the 6416 even though this box is identical to the non-DVR hd boxes in customer setup.

Since you went into the office, with luck they should have it on the work order and should listen (as opposed to call centers which frequently will omit details or not pass them down correctly)

Should the tech not have it, I strongly recommend you ask for a manager either in Customer Service or Tech Ops for a moxi - they should be able to get one lined up or get you on a list.

Weird thing for me - my Moxi died last night about the same time as Saluki's! Conspiracy? YOU DECIDE!!! :)

Same symptoms; the picture froze for about 10 seconds, then the screen went blue (no signal) and the Moxi display blanked for a second then started flashing/cycling random things. I unplugged the box, then plugged back in and got nothing. Let it sit idle overnight, plugged back in this morning and either faint display on the clock or nothing. So I called Charter, requested a Moxi (but I'll survive if they bring another one), got a 1-3 pm window for today.

We'll see what they bring. A non-Moxi DVR will be better than no DVR (or HD, or digital channels), but I hope they can find a Moxi. :)

Oh yeah, one more thing...I knew it was dead when I reached back to unplug the power last night and saw a thin trail of smoke coming out of the back vents. :) And boy, that's a FOUL smell!

IF they bring a non moxi box, get on the phone. I had a non moxi box for a week when mine went down and was glad when they called and said they had one and would be there in the morining to switch the new DVR box for a moxi.

The resolution to the line breaking issue is about the be launched into general production.

Starting on the 17th a quarter of all the Moxi boxes will be marked for the update and process in the early morning hours - On the 5th day a second push will be done to catch any boxes that failed to update when they were slated to the first time.

This should not affect box settings or programming - the box will load the new software and reboot.

At that time you should no longer have the issue with line breaking in the guide information.

Oh yeah, one more thing...I knew it was dead when I reached back to unplug the power last night and saw a thin trail of smoke coming out of the back vents. :) And boy, that's a FOUL smell!

That's definite proof that it has failed. It's well known in the electronics community that smoke is what makes electronic devices work. The manufacturers magically encase special smoke inside of the electronic components, but when they crack open, the smoke escapes so they don't work anymore.


Really ! It's true ! Think about it !



:cool:

I already know the boxes are magic, so it's not too much of a stretch to accept the smoke is also magic. :)

Well, the tech just came. He was a nice guy & on-time but, of course, did not bring a Moxi with them. To his credit, he did make some calls & was told "they should have a new shipment of Moxis in two weeks". Of course, he also said that Moxis were being phased out & the Moto was the new unit. But, I also realize that the techs are not always up to speed on the equipment pipeline.

So, for now, I have the Motorola DCH3416 with no access to everything recorded on my external drive & worse yet...no 15 second skip!!!

Hopefully, the new (black) Moxi that CharterJames wrote about will be available via Charter soon.

My tech actually brought me a replacement Moxi. It's setup and running fine...just waiting on the VOD tab to come down (he forced a metadata download and said it would reboot later). Also there's no External Hard Drive tab that I can see yet, I assume it will also come down later and is not a huge deal right now. I confirmed it's on software version 4.1xxxxx.

Overall, very good experience.

My Moxie is doing great on all channels including HD, except VOD is pixilating all over the place! Called a CSR who asked me to reset the Moxie (which I thought was lame) but that did nothing. I've heard of others in the area with the same problem. What would cause this? :confused:

Carl

The resolution to the line breaking issue is about the be launched into general production.

Starting on the 17th a quarter of all the Moxi boxes will be marked for the update and process in the early morning hours - On the 5th day a second push will be done to catch any boxes that failed to update when they were slated to the first time.

This should not affect box settings or programming - the box will load the new software and reboot.

At that time you should no longer have the issue with line breaking in the guide information.

This is good news!

Hey All - Looking to get a hard drive for my moxi. Debating between a 500GB and 1TB drive. Any thoughts or comments? Will most likely go Western Digital regardless as I have always had good luck with their drives. With a 1TB drive, are there any issues with lag while searching for recorded content? Is 1TB too much (not sure that's possible)?

Also, I haven't been able to find any comments on whether the Western Digitals have a sleep feature. If they do, are they causing anyone problems with missing recordings?

Thanks

Also, I haven't been able to find any comments on whether the Western Digitals have a sleep feature. If they do, are they causing anyone problems with missing recordings?

Thanks

It did on mine.

It did on mine.

Did you have any issues with missing recordings?

Hey All - Looking to get a hard drive for my moxi. Debating between a 500GB and 1TB drive. Any thoughts or comments? Will most likely go Western Digital regardless as I have always had good luck with their drives. With a 1TB drive, are there any issues with lag while searching for recorded content? Is 1TB too much (not sure that's possible)?

Also, I haven't been able to find any comments on whether the Western Digitals have a sleep feature. If they do, are they causing anyone problems with missing recordings?

Thanks

I've had a 500G WD HDD since the Moxi enabled external drives, have had zero problems, no freezes, no missed recordings. Mine is last year's model. Can't say whether they changed the sleep feature in the new ones.
Also, check this thread; I'm not sure if Moxi external supports drives as big as 1TB.
Anyone remember?
barry

I've had a 500G WD HDD since the Moxi enabled external drives, have had zero problems, no freezes, no missed recordings. Mine is last year's model. Can't say whether they changed the sleep feature in the new ones.
Also, check this thread; I'm not sure if Moxi external supports drives as big as 1TB.
Anyone remember?
barry

Thanks Barry. Appreciate the comments. I thought I read that at least one or two people in this thread were running 1TB drives but I might have misread.

It did on mine.

I have the Western Digital 500 GB and have never had a sleep issue. I have had it from the first day of 4.1.

The best bang for your buck is the 500GB. That is the sweet spot right now. If you keep your eyes open you can get "My BooK by WD for $100. Cheapest places are Office Depot and Office Max.

I record lots of HD and tons of show daily, never had a problem and the recording levels are rarely over 50% full. and usually run at 40-50%. My rule of thumb is 1 hr of HD (or 3 hrs of SD) will consume 1% of your drive space.

Wayne

Thanks, I am also guilty of not following the Forum over the last few days. I've been working with CharterJames to help resolve this issue, and our last conclusion was that it is likely a minor transmission problem, and CharterJames would check with his Asheville counterpart to see if it can be solved.

However, I did discover an interesting pattern: I seem to only get the blue screen if I tune to Showtime HD from another non-clear HD station. That is, if I tune to Showtime HD from any SD station or a station like NBC HD, I have no problem; but if tune to Showtime from HD Net or HBO, I am likely to get a blue screen. Although Showtime HD is the most consistent to produce the blue screen, I have now also experienced it on HBO, HD Net, Cinemax and Starz, but never for more than a few days.
I live in West Asheville and I have been getting the "you do not subscribe" blue screen on some of my channels. I have called tech support and they have sent a couple of "signals" to my box but it hasn't helped. I have the Moxi 9012 with WD My Book 500 GB Externel HD. I have a show set to record on Showtime 2 at Midnight each night (big brother after dark) and what is happening is the show will start to record but after about 5 to 20 minutes the signal fails. If i manually go to the channel and then go up or down one channel and come back to it, then it will work again. Any ideas James???

I've got a 500MB WD MyBook and I think the sleep mode can cause programs stored on the internal hard disk to be deleted before they otherwise would. Like it comes time to record and the Moxi takes a look at the disk space and the drive doesn't always spin up in time to be considered. But it's not a big problem and I do like that it does probably sleep for 95% of each day.

500MB seems to be plenty of space, and I'm a pretty heavy recorder. It's enough that space is never an issue and I don't think I've ever gotten it more than 60% full, even during football season when it seems I'm constantly recording 4 hour games.

I have also lost some recordings that should not have been deleted. Is there any way to disable sleep mode on the WD My Book 500gb?

Thanks Barry. Appreciate the comments. I thought I read that at least one or two people in this thread were running 1TB drives but I might have misread.

I remember posing that question back when the feature was first enabled and as i remember it, it's been successfull with at least 1tb. It's also been successfull with multi-drive USB solutions like RAID and JBOD - so long as they are recognized as one "volume"

I have also lost some recordings that should not have been deleted. Is there any way to disable sleep mode on the WD My Book 500gb?

WD should have a utility on their website that will allow you to do that, though you might have to disconnect the drive from the moxi and connect it to the computer.

My Moxie is doing great on all channels including HD, except VOD is pixilating all over the place! Called a CSR who asked me to reset the Moxie (which I thought was lame) but that did nothing. I've heard of others in the area with the same problem. What would cause this? :confused:

Carl

Generally VOD is streamed over 4 or more QAM channels - if you're seeing alot of pixilation, I'd say you've either got some interfearance in that frequency range or there's something going on further down the system (which would be more likely if youre neighbors are having similar problems)

Probably, I would do a complete shutdown and reboot...and it may work for awhile but will it will eventually break your heart :). If I could play audio here it would be.....Taps.

I can't imagine how many Moxi's are dying daily but I'll bet it's alot.:eek: I think the last I heard there were only 1-2 million Moxi boxes out there or am I thinking of something else?

Wayne

Alot of it has to do with how frequently the rear vents are cleaned out - many of the boxes and croak do so because the fan can't exaust out the vent holes anymore.

SPEAKING OF WHICH...

I had the opposite last week. A customer's house caught on fire and she returned the *presumed* dead moxi.

I have cell phone pics I need to pull off... but the box smelled like burnt klin-dried wood (it's a different smell than a camp fire or normal fire wood... I was familar with it because my parents always burned scraps from furnature plants and lumber yards in their fireplace...) The box was covered in Soot and the usual dust tendrils in the back where now soot tendrils... Even the remote was covered in soot...

But it DID power up! and it did work!!!!!

albiet the analogs had bad lines running across them, but the digital was picture perfect!

I convinced our warehouse to send it off for repair... we'll see if the techs there can fix the analog issue.



Moxi isn't alone in this... while we were running moxi We got a shipment of 6208s... which were Motorola's first non-moxi DVR... single tuner with an 80 gig hard drive... not much of a DVR by most comparisons...

I managed to resurect a dead one by taking it appart and cleaning out the vents and fans inside - course that's not an option I recommend to customers given if I don't get charged if I break the box!

I just got a new moxi box after my old one was having lots problems ... I was able to see I only had 6 hours of HD on the internal hard drive. When I plug my external back into the new box it wants to format it, is it possible to get content off the old drive ... I had a ton of stuff on it, or is this some kind of copyright issue?

On a side note, it took a lot to get the moxi box ... I brought my box in and they were going to give me the new non-moxi box which I recall wasn't very good, probably saw that somewhere in this thread. They said I could still have a moxi box if I really wanted, but a tech had to install it. When the tech showed up, he had the non-moxi box, but went back on got one. Said they don't buy them anymore and their are only a few left, and they're all refurbished -- said they were unreliable which is why they don't carry them anymore. I guess I kind of have to agree ... I don't know what I'll do when this one breaks (this is now my third one)

I just got a new moxi box after my old one was having lots problems ... I was able to see I only had 6 hours of HD on the internal hard drive. When I plug my external back into the new box it wants to format it, is it possible to get content off the old drive ... I had a ton of stuff on it, or is this some kind of copyright issue?

On a side note, it took a lot to get the moxi box ... I brought my box in and they were going to give me the new non-moxi box which I recall wasn't very good, probably saw that somewhere in this thread. They said I could still have a moxi box if I really wanted, but a tech had to install it. When the tech showed up, he had the non-moxi box, but went back on got one. Said they don't buy them anymore and their are only a few left, and they're all refurbished -- said they were unreliable which is why they don't carry them anymore. I guess I kind of have to agree ... I don't know what I'll do when this one breaks (this is now my third one)

No you can't save your old recordings, the new Moxi has to provision the external HD for its own use. I guess its "copyright" in some way .... sorry man, its the big downside to having to replace a Moxi.

Man, how many times has that question been asked (and answered) in one form or another? If only there was a way to somehow search these forums. ;)

The resolution to the line breaking issue is about the be launched into general production.

Starting on the 17th a quarter of all the Moxi boxes will be marked for the update and process in the early morning hours - On the 5th day a second push will be done to catch any boxes that failed to update when they were slated to the first time.

This should not affect box settings or programming - the box will load the new software and reboot.

At that time you should no longer have the issue with line breaking in the guide information.
Yep, got my update overnight and it fixed the issue!

The version number now has "P.193552" at the end, which is different from before.

Yeah, the update came at just the wrong tiome for me. When I left home yesterday morning I started transfering the "John Adams" HBO series to DVD to watch when I'm traveling. When I got home I noticed that while it burned the required time it esentially taped (burned really) the Moxi menu for the last 30 minutes....WTF?....so I backed the DVD up and sure enough....the message came up that it needed to do it's periodic "reboot"...and since I wasn't there to stop it, it did its thing and turned another DVD into a coaster. Oh well :) the price for progress.

Hello Fellow Moxi Users:

I have a few Moxi issues for your review and comment. I live in the Greenville, SC area and subscribe to Charter and have had an 80 GB Moxi since they were first available in our area (2+ years?). I have had a 320 GB USB drive attached since the release of the 4.1? firmware (works great, no issues). I recently started having some Moxi problems so I moved my Motorola HD Cable box from upstairs and attached it to my downstairs TV (with the Moxi also attached) to troubleshoot. Both cable boxes are attached via component cables with R&L stereo. Forgive me if these issues have already been discussed but this forum is not the easiest to search….

Audio – The audio output levels of the Moxi are about ½ of the other HD cable box (or straight in cable). Anybody know if the March 2008 firmware update (4.?) fixes this problem. Or is there another fix which I can perform myself?

Video (1) – The Moxi will only decode ESPN, ESPN 2, and Fox to 720p while the other HD box will decode these channels to 1080i. The Moxi decodes all the other HD channels to 1080i (or as broadcast). Is this a problem which other have observed? Is there a fix?

Video (2) -- The whole reason for my troubleshooting was that most of the 720p channels on the Moxi were starting to suffer from lines of horizontal flicker (not pixelization). More like static from an analog signal. It is intermittent and was getting worse. I have seen it on the channel guide too but not as bad as full screen 720p. None of these video problems are observed on the other HD box or straight in from the TV’s QAM tuner.

I have checked all connections, swapped cables, and moved inputs with no success. I have narrowed the problems down to the Moxi. What say you? Thanks!

ESPN, ESPN 2 and Fox all broadcast in 720p as opposed to 1080i like most others. If you want to always use 1080i just uncheck 720p from the list of resolutions that your display supports on the Moxi's HDTV settings and the Moxi will upconvert 720p to 1080i.

Does anyone know if our present Moxi's will work with Switched Digital Video (SDV) when SDV is launched on Charter systems?

Will cable cards work with SDV, either the present ones or a new ones that may be coming out in the future?

Does anyone know if our present Moxi's will work with Switched Digital Video (SDV) when SDV is launched on Charter systems?

Will cable cards work with SDV, either the present ones or a new ones that may be coming out in the future?

BMC 90xx should not have a problem with SDV as it's a fully functional 2 way box and should be able to communicate with the plant without issue.

Cards are another issue altogether. The cards are able to handle 2 way, but currently most hardware out there either is not able to handle it or there isn't an application that will let it handle it.

TIVO so far is the first one with an active plan around this - using a special USB dongle - I don't know about anyone else though...