Yeah, the update came at just the wrong tiome for me. When I left home yesterday morning I started transfering the "John Adams" HBO series to DVD to watch when I'm traveling. When I got home I noticed that while it burned the required time it esentially taped (burned really) the Moxi menu for the last 30 minutes....WTF?....so I backed the DVD up and sure enough....the message came up that it needed to do it's periodic "reboot"...and since I wasn't there to stop it, it did its thing and turned another DVD into a coaster. Oh well :) the price for progress.

Get used to that. It interupts my viewing of recorded material a couple times a month. I could understand it asking if I was viewing a channel live, because it couldn't tell if I was really watching it or not. But if it's playing back recorded material.....shouldn't it be smart enough to know that I'm in the middle of watching something and don't want to stop for IT'S internal operations?

And while I'm in a ranting mood.....who decided that when I pause, the time bar should stay on the screen? This behavior began with the software rev last June. They boast about being able to pause live TV, but when there's a screen full of text that I want to read (like the vanity card at the end of Two and a Half Men), I pause it......and the time bar blocks two lines of the text !

Ahh, MoxiGuy....we miss you.

Get used to that. It interupts my viewing of recorded material a couple times a month. I could understand it asking if I was viewing a channel live, because it couldn't tell if I was really watching it or not. But if it's playing back recorded material.....shouldn't it be smart enough to know that I'm in the middle of watching something and don't want to stop for IT'S internal operations?

And while I'm in a ranting mood.....who decided that when I pause, the time bar should stay on the screen? This behavior began with the software rev last June. They boast about being able to pause live TV, but when there's a screen full of text that I want to read (like the vanity card at the end of Two and a Half Men), I pause it......and the time bar blocks two lines of the text !

Ahh, MoxiGuy....we miss you.

When paused, push the CLEAR button on the bottom of the remote.
It will remove the time bar.

Works with slow motion also.

Did you have any issues with missing recordings?

Yes, I have a 320 MB MyBook and it deleted shows on me when it shouldn't have. So I use it on my PC and use a cheap Cavalry drive on the Moxi.

ESPN, ESPN 2 and Fox all broadcast in 720p as opposed to 1080i like most others. If you want to always use 1080i just uncheck 720p from the list of resolutions that your display supports on the Moxi's HDTV settings and the Moxi will upconvert 720p to 1080i.

Thanks for the tip Johnny. I disabled 720p on the Moxi and let it upconvert to 1080i. I have not noticed any of the former video problems (yet...crosses fingers).

Let's hope the next firmware update fixes the audio output problems.

Audio – The audio output levels of the Moxi are about ½ of the other HD cable box (or straight in cable). Anybody know if the March 2008 firmware update (4.?) fixes this problem. Or is there another fix which I can perform myself?

GSA as well as my markets in Western NC were hit by the 4.1.9 patch last year that updated the audio levels to resolve the drop that occured after 4.1.

I think you're not likley to see a change in audio from this most recent patch - though markets that were not part of the 4.1.9 update will probably catch it now.

When paused, push the CLEAR button on the bottom of the remote.
It will remove the time bar.

Works with slow motion also.

Wow, Nice tip. I thought I knew it all but I was bugged by the time bar also. I was trying to read the disclaimer at the end of "Cash Cab" :D my new favorite show!

Wow, Nice tip. I thought I knew it all but I was bugged by the time bar also. I was trying to read the disclaimer at the end of "Cash Cab" :D my new favorite show!

If you like "Mythbusters", check out "Smash Lab"

GSA as well as my markets in Western NC were hit by the 4.1.9 patch last year that updated the audio levels to resolve the drop that occured after 4.1.

I think you're not likley to see a change in audio from this most recent patch - though markets that were not part of the 4.1.9 update will probably catch it now.

My Moxi is running 4.1.99 [I think...did not look real close]...Do you know what firmware version number is being issued in March 2008? Perhaps my Moxi is dieing which is why I am seeing the 720p video issues and sound problems. If there are any sound output tips...please pass them along. If not I'll just keep the volume turned up on my TV. No digital audio inputs on my TV so I have to stick with the RCA inputs. :(

My Moxi is running 4.1.99 [I think...did not look real close]...Do you know what firmware version number is being issued in March 2008? Perhaps my Moxi is dieing which is why I am seeing the 720p video issues and sound problems. If there are any sound output tips...please pass them along. If not I'll just keep the volume turned up on my TV. No digital audio inputs on my TV so I have to stick with the RCA inputs. :(

First question - Are you using any sort of RF modulator? that may have an effect that's unintentional

Also what's the back of your box look like -

there's generally 3 versions of the BMC9012

http://img87.imageshack.us/img87/4351/moxiuu1.jpg

Version 1 looks like the photo here (ignore the Red)

Version 2 takes off the Cable Out on the silver extension and I believe it added firewire (which should be located where I've added the red square)

Version 3 returns the Cable (RF) out, but this time it's beside the silver extension

The only RF / Cable out that works is on the version 3 box - and if you've got an older or smaller "Mono" TV (One video input and one Audio input) then this is probably the best way to go for connecting - I've also used it when connecting to stereo TVs since it's quick and simple, but again, it only works on the version 3 box.

Right now I'm connecting my test box by RCA to a small Mono TV - I'm connected by the Yellow Video and they White audio and comparing the sound to a 6416 that's running though a "RCA" (Company not connection type) RF Modulator (it's our standard issue for TVs that require them)

My moxi is on Software version 4.1.99LR-P.179334

Just to be 100% accurate I switched connections on each in case the channel hand a stereo inbalance.

Moxi Set to Mono in audio settings
DCT set to "TV Speakers" In audio settings

Test 1 - "Adult Top 40" in Music Choice (digital SD 1)
DCT is slightly louder than Moxi

Test 2 - "HBO in HD"
Both boxes have identical audio levels

Test 3 - "G4" (Digital SD channel)
Moxi slightly louder than DCT

Test 4 - "Discovery" (SD Analog)
DCT moderately louder (about two volume levels on TV) than Moxi

Test 5 - "CBS" (SD Analog)
DCT moderately louder (about two volume levels on TV) than Moxi

Under Settings: both boxes to Stereo:

Test 1 - "Adult Top 40" in Music Choice (digital SD 1)
DCT is slightly louder than Moxi

Test 2 - "HBO in HD"
DCT is slightly louder than Moxi

Test 3 - "G4" (Digital SD channel)
DCT moderately louder (about two volume levels on TV) than Moxi

Test 4 - "Discovery" (SD Analog)
DCT is slightly louder than Moxi

Test 5 - "CBS" (SD Analog)
DCT is slightly louder than Moxi



Based off this, I'd give the "Mono" setting on your moxi a try and see if you boost the audio level - if you are using both RCA plugs it will send a combined feed down both ends.

BMC 90xx should not have a problem with SDV as it's a fully functional 2 way box and should be able to communicate with the plant without issue.

Cards are another issue altogether. The cards are able to handle 2 way, but currently most hardware out there either is not able to handle it or there isn't an application that will let it handle it.

TIVO so far is the first one with an active plan around this - using a special USB dongle - I don't know about anyone else though...

Charter James:
I sent the question about SDV to Pioneer to see if their plasmas were SDV capable. Here is the answer below (good news for me as I have Kuro models.)

Thank you for contacting Pioneer Electronics, Inc.

According to what I read about SDV, it is the way the data is transmitted over the outside main cable lines. In order for a TV to support this, the cable card has to be able to communicate both ways. As of right now all our KURO model panels support bi-direction (2 way communication) cable cards. Older model panels G8 and G7 line need a firmware update to make them handle bi-directional cable cards.

So yes since our panels do support bi-directional cable cards, they will support SDV.


Thank You,

Kevin
Customer Service Representative

Now, if and when Madison, WI rolls out SDV, it will be interesting to see if the Pioneer Kuro models do indeed support SDV. I'll keep you all posted when this ever happens here.
Brad

Charter James:
I sent the question about SDV to Pioneer to see if their plasmas were SDV capable. Here is the answer below (good news for me as I have Kuro models.)

Thank you for contacting Pioneer Electronics, Inc.

According to what I read about SDV, it is the way the data is transmitted over the outside main cable lines. In order for a TV to support this, the cable card has to be able to communicate both ways. As of right now all our KURO model panels support bi-direction (2 way communication) cable cards. Older model panels G8 and G7 line need a firmware update to make them handle bi-directional cable cards.

So yes since our panels do support bi-directional cable cards, they will support SDV.


Thank You,

Kevin
Customer Service Representative

Now, if and when Madison, WI rolls out SDV, it will be interesting to see if the Pioneer Kuro models do indeed support SDV. I'll keep you all posted when this ever happens here.
Brad

The telling factor will be the firmware / application set -

The TV will need some sort of instruction set for communicating with the MSO's cable system. I'm hoping that will be provided when they start rolling OCAP guides out sometime in the next year - for now "in theory" the hardware will work... but that's like saying that XY brand sound cards work with linux - it will depend on the flavor of linux and if there's a driver...

Have had a Moxi with Moxi-mate for a couple of years now. Couldn't live without it!!

Some general observations/rants/questions:


Just got a new 37" LCD HDTV. SWEET! Nice that I didn't have to swap out DVR hardware--just had to call to enable the HD package.


I wish Charter cable in St. Louis carried more than the ~10 HD channels I get. Ok, it really gets ~20 or so, but 5 are pay channels I don't subscribe to, 3 are off the air 90% of the time, and 2 have a crappy idea of what HD should look like (Dear History Channel, stretching SD wider *doesn't* make it HD!). So really just 10 usable.


My biggest wish for the Moxi software: Wish I could "label" the recorded programs and then browse through them by label. Like "Kids" (SpongeBob and Magic Schoolbus), "Dad" (American Chopper and Mythbusters) and "Mom" (Oprah and Ellen). Then I wouldn't have to browse past 27 episodes of SpongeBob to get to the show I want to watch.


In the same vein, it would be cool if it would "clump" the 27 Spongebox episodes in a single item on the list, to make for easier scrolling. Then this could be expanded if necessary.


I have found that watching a live program on a delay (after pausing and resuming) is a fairly risky proposition. (This has improved a bit after an update last fall). The worst is when you accidently bump the remote and change channels. You can switch back, but the buffer cleared, and you just lost a big chunk of the show you were watching. So how to fix it? I don't think I'd want a "Are you really sure you want to change the channel" warning, but how about not flushing the buffer immediately (maybe waiting 10 seconds or so) in case you flip back? Or allow the buffer to store across channels? That might solve this annoyance.


Now that I'm recording HD, I'm in a big space crunch. Before getting HD, we were hovering about 80~90% capacity, and when we first got HD we had huge chunks of old shows wiped off. No huge loss, but before I change all my subscriptions to HD, will probably invest in a 500GB external drive. Any particular kinds to stay away from? Saw some discussion on here about HD sleep modes causing problems. Can I get one powered only by the USB? Or should I get an externally-powered one?


So, how many people actually use the "other features" of Moxi? (Games, Jukebox, Picture gallery, etc.). All the games are lame, except for the tomato/pie/lemon thrower :)


Wish there was a way I could SEE what the two tuners are set to. Sometimes I literally run down the hall to the other TV (moxi mate) to see what the second tuner is showing. Example: Just finished watching a recorded show at 10:15pm, and I want to watch the local news. Do I flip to NBC news or CBS? Well, if I knew which one was being buffered, I would switch to THAT channel so I could rewind to the top of the hour.


Dayum, that "unpauses by itself after 10 minutes on HD stations" is annoying :) Never really had a problem with the 30 min in SD, but 10 in HD is NOT LONG ENOUGH


USB external hard drives: Any way to control WHICH shows go on the internal vs external? Any way to MOVE existing shows back and forth? (if I am going to replace the external drive, for example) Or does it even indicate where individual shows are stored?


Suppose that's probably enough for now. Thanks for listening! :)

Have had a Moxi with Moxi-mate for a couple of years now. Couldn't live without it!!

Some general observations/rants/questions:

In the same vein, it would be cool if it would "clump" the 27 Spongebox episodes in a single item on the list, to make for easier scrolling. Then this could be expanded if necessary.

This feature was top on the list for features before 4.1 came out but I think they held it so they could offer it with their retail versions...that never came out. It is my top wish for now also and something the Dish DVR does. Since the Digeo company has downsized I see little interest in making a new software version soon. Sad, but true.


So, how many people actually use the "other features" of Moxi? (Games, Jukebox, Picture gallery, etc.). All the games are lame, except for the tomato/pie/lemon thrower :)
None....these are all a waste of space...If people want to play games they get a game machine.


USB external hard drives: Any way to control WHICH shows go on the internal vs external? Any way to MOVE existing shows back and forth? (if I am going to replace the external drive, for example) Or does it even indicate where individual shows are stored?
[/LIST]
No, NO....nope.
Suppose that's probably enough for now. Thanks for listening! :)

Overall, Most of these have been discussed and promised over the years but with the turmoil at Digeo I doubt that much will be done but hope I am wrong.
As a Moxi and Moxi mate user I feel it is the best interface out there and being able to access all programs from two places is great.

Have had a Moxi with Moxi-mate for a couple of years now. Couldn't live without it!!

DVRs are addictive little buggers, ain't they ;)

I wish Charter cable in St. Louis carried more than the ~10 HD channels I get. Ok, it really gets ~20 or so, but 5 are pay channels I don't subscribe to, 3 are off the air 90% of the time, and 2 have a crappy idea of what HD should look like (Dear History Channel, stretching SD wider *doesn't* make it HD!). So really just 10 usable.

We should have more on the way soon, I'm not 100% certain what's going where but I think as an MSO we secured some mass distribution deals with some major networks (Food, Discovery, Etc)


My biggest wish for the Moxi software: Wish I could "label" the recorded programs and then browse through them by label. Like "Kids" (SpongeBob and Magic Schoolbus), "Dad" (American Chopper and Mythbusters) and "Mom" (Oprah and Ellen). Then I wouldn't have to browse past 27 episodes of SpongeBob to get to the show I want to watch.

It would be nice, in theory the digeo software is pretty pliable... so hopefully with OCAP applications ramping up they'll up the ante - the 6416s have the ability to create favorite lists by different people for browsing by preference (but recorded content can't be organized by user) - because only a small population of "power users" really love those kind of features they tend to be on the back burner.




I have found that watching a live program on a delay (after pausing and resuming) is a fairly risky proposition. (This has improved a bit after an update last fall). The worst is when you accidently bump the remote and change channels. You can switch back, but the buffer cleared, and you just lost a big chunk of the show you were watching. So how to fix it? I don't think I'd want a "Are you really sure you want to change the channel" warning, but how about not flushing the buffer immediately (maybe waiting 10 seconds or so) in case you flip back? Or allow the buffer to store across channels? That might solve this annoyance.

Ah yes, the curse of the buffer... especially when you're oldest child plops down on the couch and doesn't realize he's sat on the remote and 5 seconds later the channel changes....

There's not much that can be done on this one (other than keep the remote away from anything that will touch it *L*) the 6416 series moto DVR does have a tuner swap function that allows you to change tuners without disturbing which one is doing what ... it's handy for that - I know alot of users who love it for sports (2 games at a time with rewind etc...) but again the bulk of the users don't touch that option (but like you I love to know where my other tuner is etc...)


Now that I'm recording HD, I'm in a big space crunch. Before getting HD, we were hovering about 80~90% capacity, and when we first got HD we had huge chunks of old shows wiped off. No huge loss, but before I change all my subscriptions to HD, will probably invest in a 500GB external drive. Any particular kinds to stay away from? Saw some discussion on here about HD sleep modes causing problems. Can I get one powered only by the USB? Or should I get an externally-powered one?

I've not seen too many USB powered drives, most of them being smaller laptop drives. I've been told USB RAIDs and JBOD systems work great too. Yes, stay away from drives with sleep options. IMHO if you're familar with how to plug up a drive, I'd go to http://www.newegg.com or someplace like that - get an external drive case and a hard drive and DIY a drive.

I'm particularly fond of the Metal Gear / Galaxy line of cases, they are easy to open and set up and you get a very cool lighting effect (I've got the black drive case with primered flames and Red LEDs and I used to use the blue case (which had blue LEDs) till I sold it to a friend.

Cases tend to run $20 to $40 so depending on how savvy a shopper you are you can get a DIY new drive cheaper than a brand name drive (and most DIY cases have no special sleep functions etc)

If you want a drive on the cheap and want to take your chances http://www.ecost.com has some good refurbs at a decent price. I generally don't buy big ticket items from them as they really don't have much in the way of customer support etc.


So, how many people actually use the "other features" of Moxi? (Games, Jukebox, Picture gallery, etc.). All the games are lame, except for the tomato/pie/lemon thrower :)

You'd be suprised. They killed games in my market (issues over licsencing fees and a recent copyright suit over some of the games) and we get alot of people asking about them. Personally I enjoyed the battleship like game and would take turns with my kids when there was nothing on and we were killing time. But you're right, generally people have other solutions for that. I have a media center computer which I keep emulation software on (old NES, SNES and such...)

Wish there was a way I could SEE what the two tuners are set to. Sometimes I literally run down the hall to the other TV (moxi mate) to see what the second tuner is showing. Example: Just finished watching a recorded show at 10:15pm, and I want to watch the local news. Do I flip to NBC news or CBS? Well, if I knew which one was being buffered, I would switch to THAT channel so I could rewind to the top of the hour.

I guess with the mate you could always change the channel in the other room... with the 6416s you've got swap... but 6416 doesn't have the second room solution yet.


Dayum, that "unpauses by itself after 10 minutes on HD stations" is annoying :) Never really had a problem with the 30 min in SD, but 10 in HD is NOT LONG ENOUGH

it's due to the amount of space you're using in the buffer for hd - generally if I'm going to be away for more than 5-10 minutes I'll just hit record, turn off the TV and come back to it later.


USB external hard drives: Any way to control WHICH shows go on the internal vs external? Any way to MOVE existing shows back and forth? (if I am going to replace the external drive, for example) Or does it even indicate where individual shows are stored?


Nope - it's all compiled into a single volume - which is prefered for the MPAA's anti-copy / anti-piracy standards.

Suppose that's probably enough for now. Thanks for listening! :)

No problem :)

When paused, push the CLEAR button on the bottom of the remote.
It will remove the time bar.

Works with slow motion also.


Hey, that does work ! Thank you ! Now I wish I ranted nine months ago.

DVRs are addictive little buggers, ain't they ;)



We should have more on the way soon, I'm not 100% certain what's going where but I think as an MSO we secured some mass distribution deals with some major networks (Food, Discovery, Etc)


Here in Saint Louis we received a postcard in the mail this week with a list of about 10 HD channels to indicate our first, second and third choices and we could do one write in.

I "wrote in" CBS since we still don't get our local CBS channel in HD from Charter!!!

But at least it shows that the pressure is on to increase HD channels.
Wayne

I'm glad the guide text issue has been fixed. That was driving me crazy.

Now that I'm recording HD, I'm in a big space crunch. Before getting HD, we were hovering about 80~90% capacity, and when we first got HD we had huge chunks of old shows wiped off. No huge loss, but before I change all my subscriptions to HD, will probably invest in a 500GB external drive. Any particular kinds to stay away from? Saw some discussion on here about HD sleep modes causing problems. Can I get one powered only by the USB? Or should I get an externally-powered one?


I've got two LaCie 500GB external drives, spent about $100 for each, and they work great. No setup required out of the box (other than the Moxie formatting them), and no sleep mode.

I'm glad the guide text issue has been fixed. That was driving me crazy.
Has that fix been rolled out in the Madison WI area yet? If so, is there any way of forcing the update? As of this morning, the text descriptions still weren't wrapping correctly.

Has that fix been rolled out in the Madison WI area yet? If so, is there any way of forcing the update? As of this morning, the text descriptions still weren't wrapping correctly.

They were fixed in Middleton,WI last Monday.
I would have thought Madison would be good to go too.

Thanks, guys.

Regarding the # of HD channels: No urge to move quite yet, but seeing 40+ HD channels advertised on satellite is making me a bit jealous.... Of course, I have no idea if their competing DVR works as nice as the Moxi!

Regarding the "grouping" or "labeling" feature request for recorded shows: Really, this could be as easy as adding a simple "color flag" to each recorded program, and then allowing you to browse "all recorded programs", or just recorded programs of a specific color. Wouldn't necessarily have to allow custom labels or anything.

This is especially annoying because my son wants to record (and keep eternally) all these astronomy shows (with widely different names), and if we could put them all in the same "bucket", that would make things much easier. Browsing past a bunch of Spongebobs is annoying, but at least they are all together alphabetically!!

Ah yes, the curse of the buffer... especially when you're oldest child plops down on the couch and doesn't realize he's sat on the remote and 5 seconds later the channel changes....
...scramble...scramble.... try to hit the clear button before it switches! Arrggggg...


So sounds like the "Tuner Swap" function is the other thing I am looking for.
Right now, if there is nobody watching something on the MoxiMate down the hall, I can sort of "fake it" with the following dance:
Hit record on the current channel
Change channels (now I'm using the second tuner)
Jump back to the first channel
Stop recording
Delete the 1-minute recorded show

Now I can jump back and forth between these two channels, and rewind either. Would be much easier with a Tuner Swap feature: Change channels to something I want to watch
Swap Tuners
Change to another channel I want to watch
Done!

IMHO if you're familar with how to plug up a drive, I'd go to http://www.newegg.com or someplace like that - get an external drive case and a hard drive and DIY a drive.Yep. I work as a computer tech, so I've plugged a few drives in my day. :) I love NewEgg! Been using them since they first opened in 2001.

I use to have the Moxi box from Adelphia/Time Warner. Now that I have moved (and saying good bye to my beloved Moxi Box) I have a Moxi box purchased from a time warner store. They were selling them, saying they are going to a motorola dvr (not moxi) which is a POS. Now that I have this, my question is, is there a way to get this box to work as a stand alone box and not be tied to the cable company? (like my simi-functional tivo series 2 but not up to par as to the moxi), my new provider is Charter

Do I dare udder the words hack?

I miss my moxi... I have not watched tv the same since I left it over 6 months ago..

Gordon

First question - Are you using any sort of RF modulator? that may have an effect that's unintentional

My moxi is on Software version 4.1.99LR-P.179334

Based off this, I'd give the "Mono" setting on your moxi a try and see if you boost the audio level - if you are using both RCA plugs it will send a combined feed down both ends.

Negative on the RF Modulator.

I'll monkey around with the sound settings this weekend. Thanks for the tip. If changing the settings does not work, I'll just live with it and try to remember to lower the TV volume before I switch inputs.

I hope to get the new firmware update soon, the guide text wrap issues are very annoying. Thanks again.

CharterJames,

Greetings from Asheville! I have had a Moxi 9012 for a while now, and over the past 6 months or so my HD feeds will break up, tile, or freeze totally. Many nights, the HD channels are unwatchable. Charter has sent a tech out several times to check it out, each time telling me that my signal strength is good, so it must be the box. I've been told that the "egg-frying heat" is normal, and I do keep it vented as well as possible. Both techs told me that the tiling and freezing is probably due to the hard drive going bad, and that it would make the HD content tile even when watching live tv, due to the buffer. I seem to have the newest updates (P.193552), and LOVE the unit, when I can watch the HD. After waiting over 3 months for a replacement box, I've given up on getting one. Are they that hard to get in WNC? I'm seriously considering getting an external drive for it, especially if it will help the box work less hard, thereby getting more reliable HD broadcasts. I love reading your posts, and thanks for posting here. ANy advice?

Here in Saint Louis we received a postcard in the mail this week with a list of about 10 HD channels to indicate our first, second and third choices and we could do one write in.

I "wrote in" CBS since we still don't get our local CBS channel in HD from Charter!!!

But at least it shows that the pressure is on to increase HD channels.
Wayne

http://www.charterhdsurvey.com/

The resolution to the line breaking issue is about the be launched into general production.

Starting on the 17th a quarter of all the Moxi boxes will be marked for the update and process in the early morning hours - On the 5th day a second push will be done to catch any boxes that failed to update when they were slated to the first time.

This should not affect box settings or programming - the box will load the new software and reboot.

At that time you should no longer have the issue with line breaking in the guide information.

Has anyone in the St Louis area received this update?

Has anyone in the St Louis area received this update?

Yes, in St Charles I have the latest version 4.1.99.3LR-193552 which has solved the text splitting problem.
Wayne

Yes, in St Charles I have the latest version 4.1.99.3LR-193552 which has solved the text splitting problem.
Wayne


Did you have to trigger an update?

I still dont have it.

Tim

Did you have to trigger an update?

I still dont have it.

Tim

Tim, Mine restarted itself on Monday morning...but i Didn't check to see if it upgraded then. I rebooted (pressed reste for three seconds on front of Moxi) on Thursday because it had one show that had the red dot for many days and I wanted to clear it.
So you could do a trigger or just do a reset. Let us know how it turns out.
Wayne

I did a reset before I asked on here because it did nothing. After you said you had received it, I triggered a software update and did show up.

Thanks for the info.

Tim

Negative on the RF Modulator.

I'll monkey around with the sound settings this weekend. Thanks for the tip. If changing the settings does not work, I'll just live with it and try to remember to lower the TV volume before I switch inputs.

I hope to get the new firmware update soon, the guide text wrap issues are very annoying. Thanks again.

I tried changing the audio output to mono and the audio levels are now closer to normal. I'll live without stereo sound . Thanks James.

The firmware update arrived this weekend and the text wrap issues are fixed, woot! Not sure what else the new firmware does.

I have not had any of the 720p video problems in a while so maybe it was several days of bad signals, solar flares, or the phase of the moon.

I have a Charter Moximate in my bedroom. I just received a new HD LCD display. Am I able to receive an HD picture from the Mate? How about shows recorded in HD. Would the Mate display that in HD? If not, what are my options here in order to receive HD content?

I have a Charter Moximate in my bedroom. I just received a new HD LCD display. Am I able to receive an HD picture from the Mate? How about shows recorded in HD. Would the Mate display that in HD? If not, what are my options here in order to receive HD content?

I have exactly the same setup. And just bought an LCD for the bedroom also. I also got an articulating arm but that is another story. The mate is SD ONLY and there is no way to make it HD. I don't know of any way to make it HD without using another tuner. I am hoping that the new moxi will allow us to get rid of our mates but have the capability of connecting with the coaxial cable for HD.

Any other suggestions from other would be welcome.
Wayne

Two nights ago we had lots of shows on our Moxi, but I don't think it was anywhere near full. We tried to play a show, but the picture just stayed on live TV and it wouldn't play the show. Some other shows had that problem, but some would play. I switched away from the Recorded Programs screen and went back only to find a bunch of shows had been deleted. The ones that wouldn't play were the ones that were now deleted. When I looked at the Deleted Items screen all of these were marked "Expired and Deleted". We don't have an external hard drive, so it's not due to it going to sleep or anything. Now our Moxi is down to only 39% full and we missed a bunch of good shows. This has happened a few other times in the past as well.

Anyone know what is causing this problem? Other than this I like the Moxi, so I'm hoping to hold on to it as long as possible. If I turn it back in to Comcast, I'll get a Motorola DCH3416 like we have on our other TV. We all like the Moxi interface so much better, but this problem makes me want to dump it.

Thanks,
Guy

Two nights ago we had lots of shows on our Moxi, but I don't think it was anywhere near full. We tried to play a show, but the picture just stayed on live TV and it wouldn't play the show. Some other shows had that problem, but some would play. I switched away from the Recorded Programs screen and went back only to find a bunch of shows had been deleted. The ones that wouldn't play were the ones that were now deleted. When I looked at the Deleted Items screen all of these were marked "Expired and Deleted". We don't have an external hard drive, so it's not due to it going to sleep or anything. Now our Moxi is down to only 39% full and we missed a bunch of good shows. This has happened a few other times in the past as well.

Anyone know what is causing this problem? Other than this I like the Moxi, so I'm hoping to hold on to it as long as possible. If I turn it back in to Comcast, I'll get a Motorola DCH3416 like we have on our other TV. We all like the Moxi interface so much better, but this problem makes me want to dump it.

Thanks,
Guy

I guess the simple answer is, did you have them marked as "Save Until I Delete" - if not, they will expire and go bye bye. Also, unless you lock a show, if your Moxi gets full and you have stuff set to record, it will delete old items in order to record new ones.

Two nights ago we had lots of shows on our Moxi, but I don't think it was anywhere near full. We tried to play a show, but the picture just stayed on live TV and it wouldn't play the show. Some other shows had that problem, but some would play. I switched away from the Recorded Programs screen and went back only to find a bunch of shows had been deleted. The ones that wouldn't play were the ones that were now deleted. When I looked at the Deleted Items screen all of these were marked "Expired and Deleted". We don't have an external hard drive, so it's not due to it going to sleep or anything. Now our Moxi is down to only 39% full and we missed a bunch of good shows. This has happened a few other times in the past as well.

Anyone know what is causing this problem? Other than this I like the Moxi, so I'm hoping to hold on to it as long as possible. If I turn it back in to Comcast, I'll get a Motorola DCH3416 like we have on our other TV. We all like the Moxi interface so much better, but this problem makes me want to dump it.

Thanks,
Guy

Mac hit it on the nose -

Two other things to think about when address HD space

1) Buffer - whatever your watching is in the buffer, which is taking up drive space... so if you're watching high-def, you're taking up alot more HD space in your buffer.

2) Series programming - if you do alot of series, it will often start counting it before it's recorded... I ran into this at home alot - you'd add one manual program and the box would get very upset because there just wasn't enough space for all of it.

I've had less issues with this sort of thing with the 6416 (though it has it's own bugs when it comes to content and playback) and on the plus side the moxi and be expanded

James-

Do you have any updates on the new "black Moxis" hitting St. Louis?

I currently have the Motorola DCH3416 since my old Moxi died a couple of weeks ago. I do think the Motorola box has a bit better PQ on the SD channels but, beyond that, I really prefer what the Moxi offers (skip button, dual buffers, external HD storage, better on-screen interface, etc.).

James-

Do you have any updates on the new "black Moxis" hitting St. Louis?

I currently have the Motorola DCH3416 since my old Moxi died a couple of weeks ago. I do think the Motorola box has a bit better PQ on the SD channels but, beyond that, I really prefer what the Moxi offers (skip button, dual buffers, external HD storage, better on-screen interface, etc.).

So far none - I don't get too much news from that way - oddly enough I know in my market we just got an influx of Moxi boxes - Motorola is apparently now having problems keeping up with demand (AGAIN) and with other MSOs dumping their BMCs we apparently were allowed to pick some up

Mac hit it on the nose -

Two other things to think about when address HD space

1) Buffer - whatever your watching is in the buffer, which is taking up drive space... so if you're watching high-def, you're taking up alot more HD space in your buffer.

2) Series programming - if you do alot of series, it will often start counting it before it's recorded... I ran into this at home alot - you'd add one manual program and the box would get very upset because there just wasn't enough space for all of it.

I've had less issues with this sort of thing with the 6416 (though it has it's own bugs when it comes to content and playback) and on the plus side the moxi and be expanded

Mac and James,

Thanks for the comments. I did not have these shows marked as Save Until I Delete, so they were just the default which I think is expire after 2 days. However, we are pretty sure the Moxi was only about 50-60% full when it deleted these shows. I certainly understand if it needs to record a new show it has to delete old shows to make room for them. I just checked, and I think it deleted 13 shows all at once, right in front of my eyes. They were there, and then poof, they were gone. If it was full, you would think it would only need to delete a show or two to make room for what it's trying to record. The Moxi is on my SD TV too, so none of our recordings were HD.

We do have a lot of series set up to record, so perhaps it just ran a task that checked all the future series and deleted a bunch of shows to make space for them. But like I said we should have had plenty of space available, so it still seems like some sort of glitch where it mis-calculated something and decided it needed to delete a bunch of stuff when it didn't really need to.

Also, when a show expires, it still shouldn't delete it until it needs that space to record something else should it?

Thanks,
Guy

Mac and James,
when a show expires, it still shouldn't delete it until it needs that space to record something else should it?

It *should* - however for reasons unknown it doesn't always behave as it should

There was some talk awhile back about how 2 mates would work with the 9022.

Well, I sprung for another mate on eBay and am here to report that they do work, but not well together.

The second mate will access the main Moxi, but only when the 1st mate is unplugged. I had hoped it would work with just turning the power off on the mate, but it does have to be unplugged.

Let me know if you have any questions or solutions.

Tim

Hi Everyone,

I have a question regarding the USB ports in the back on the machine. I'm trying to install an External HD, and my Moxi doesn't recognize that there is a drive there. I called Time Warner and they sent a tech out, who told me that the box that I have "doesn't have the USB ports activated." What the heck does THAT mean? Is there anything that I can do about this? I guess the issue was that Adelphia bought the boxes cheap and didn't bother to have them connected?

Has anyone else heard of this before? Is there anything I can do to fix it?

It has nothing to do with hardware. It is all software and whether the MSO decides to enable them. The software version 4.2 enabled the HDD option, but whether TW did, I don't know.

Hmmmm...TW is still showing me 4.1 as my software.

I wonder why they would tell me that it's not "Active". Maybe because they just really don't know? It IS Time Warner, after all.

I think tcfila fat-fingered it...the current version is indeed 4.1 for everyone. He is right about the fact that TW purposely did NOT enable the USB port option in the software. And there's nothing you can do about it, sadly.

It *should* - however for reasons unknown it doesn't always behave as it should

I wish I could understand what these unknown reasons were so maybe I could avoid this in the future. Deleting 13 shows for no apparent reason is a pretty big glitch.

Guy

I recently moved and took my Moxi box with me. After a number of calls and visits to and from service reps., they got my box working. Problem is, I now no longer receive the On Demand option. It's been a few months now, and I finally took the time to call Charter. A nice girl on the phone was not able to help me. She asked me to reset the Moxi box, which I did, but that didn't work. She then asked me to remove the battery from my Moxi remote control. Really? Obviously, that didn't work either. Any ideas?

B_Maddox

I recently moved and took my Moxi box with me. After a number of calls and visits to and from service reps., they got my box working. Problem is, I now no longer receive the On Demand option. It's been a few months now, and I finally took the time to call Charter. A nice girl on the phone was not able to help me. She asked me to reset the Moxi box, which I did, but that didn't work. She then asked me to remove the battery from my Moxi remote control. Really? Obviously, that didn't work either. Any ideas?

B_Maddox

When I moved a Moxi, I also had some problems, not VOD related but my my advice to you is to schedule a service call and have a tech come out and re-provision the box. They have to call a certain center to make sure its showing up correctly in their database (IP address, etc.) The phone techs never get it right. After I had that done, everything worked fine.

Charter has too many divisions that never communicate well with each other.

I wish I could understand what these unknown reasons were so maybe I could avoid this in the future. Deleting 13 shows for no apparent reason is a pretty big glitch.

Guy

Get an external HD and you'll never have these problems :)

Get an external HD and you'll never have these problems :)

Until we know what the problem is, I'm not convinced adding an external HD will solve it. As I said previously, the Moxi should have been a max of about 60% full, when all at once it deleted 13 shows and marked them as Expired and Deleted. Now it's 39% full. I'm hesitant to buy an external HD if the Moxi has some bug that deletes a bunch of my shows. If an external HD will fix this problem then I may try it, but with this unexplained problem present and a Moxi's short life span, I'm not sure if it's worth it.

Guy

I think tcfila fat-fingered it...the current version is indeed 4.1 for everyone. He is right about the fact that TW purposely did NOT enable the USB port option in the software. And there's nothing you can do about it, sadly.


Well, THAT sucks. I wonder when Digeo is going to come out with their new products? I can't record too much HD programming with my tiny 80 gig Moxi.

I dunno, I've never experienced this problem. And yes I have an external.

Hi Everyone,

I have a question regarding the USB ports in the back on the machine. I'm trying to install an External HD, and my Moxi doesn't recognize that there is a drive there. I called Time Warner and they sent a tech out, who told me that the box that I have "doesn't have the USB ports activated." What the heck does THAT mean? Is there anything that I can do about this? I guess the issue was that Adelphia bought the boxes cheap and didn't bother to have them connected?

Has anyone else heard of this before? Is there anything I can do to fix it?

Sorry about quoting myself above, but I thought it would be easier to show you what my problem is, and expand on it this way.

I just called Time Warner Cable and here's what else I have found out from them. They said that if I were to buy a Moxi box off the internet, like on eBay, it would be ILLEGAL for them to activate it with their service and guide and VOD like the one I have now because they don't own it. That sounds like crap to me seeing as some of YOU have boxes that are working just fine. There has to be some way to activate a new box with my current cable subscriber, or, maybe I should switch over to DirectTV. Does anyone know if the Moxi works with DirectTV?

Any guidance would be appreciated. Thanks!

Until we know what the problem is, I'm not convinced adding an external HD will solve it. As I said previously, the Moxi should have been a max of about 60% full, when all at once it deleted 13 shows and marked them as Expired and Deleted. Now it's 39% full. I'm hesitant to buy an external HD if the Moxi has some bug that deletes a bunch of my shows. If an external HD will fix this problem then I may try it, but with this unexplained problem present and a Moxi's short life span, I'm not sure if it's worth it.

Guy

I have no idea what might have caused your programs to be deleted but I have been running with an external drive since the support was implemented and I have never had anything deleted prematurely. I did fill up the internal drive first (like 90%) and anchored all those files by setting that they couldn't be deleted until I did it, that caused every recording to be forced to the external drive and so there is so much more space there that is should never have to delete anything (as long as you don't fill it up). The live buffers (when not recording a program) seem so stay on the small space in the internal drive. This is all just observation no real knowlege of how the internals work. I don't think you will be disappointed if you add a big external drive, its essential if you ever record HD programming.

Has anyone seen this problem…..I have a channel (its 402 if anyone cared) I believe that it is ESPNU it shows up as Channel 402 TBA. I know that it shows up like that when it is a new channel but it has been like this for approximately 4 months now. That would be too much of an issue since I don’t subscribe to the channel but I can’t choose to delete it in my channel list. I can select/unselect any other channel except that one.

I was just wondering if anyone else had that issue and what they did.

A neighbor of mine Moxi box died last week. He went to the Charter office and lucky enough he got another replacement. When he got home and plugged in his external hard drive he had been using to it the new box wouldn't recognize it. I know the info off one moxi won't work on another, we thought it would just format it again. Do you have to format the external drive before you hook it up to another or what? I haven't been over there yet to check to see if he has 4.1 software yet. Thought the updates where automatic. Or possible when his Moxi died his external drive died to.

Has anyone changed a ext hard drive from one Moxi to another?

A neighbor of mine Moxi box died last week. He went to the Charter office and lucky enough he got another replacement. When he got home and plugged in his external hard drive he had been using to it the new box wouldn't recognize it. I know the info off one moxi won't work on another, we thought it would just format it again. Do you have to format the external drive before you hook it up to another or what? I haven't been over there yet to check to see if he has 4.1 software yet. Thought the updates where automatic. Or possible when his Moxi died his external drive died to.

Has anyone changed a ext hard drive from one Moxi to another?

The same thing just happened to me (dead Moxi). The set-up of a replacement Moxi requires a tech to set it up. I am surprised that the Charter office just gave him a replacement (well, not really that surprised). Are you saying that the new Moxi is actually functioning & the only issue is the external drive?

He will need to reformat the external drive again & all programming stored on there will be toast.

This subject has been mentioned before in this forum but it has been very frustratingand I am looking for a solution. I currently have Charter in the St. Louis Area with a HD Moxi running software version 4.1.99.3LR-P.193552 Since the audio output of my Moxi is so low some channels both SD and HD I have to turn up my receiver so loud that I am getting feedback through my speakers. I have adusted the audio output settings on the MOXI from mono to stereo to Dolby digital exploring every possible setting and nothing seems to be working right. My SAP is turned off so that is not the issue.

I can adjust my reciever to reduce the amount of feedback but it is not an optimal setting for the surround sound when watching movies on DVD and to keep adjusting the levels on my receiver is not the optimal solution.

So my question: is there a way to boost my audio output from my MOXI? If so what is the best way to do this. I have searched for a signal booster for the audio cables but have been unsuccessful.

On a side note it is frustrating that Charter does not have a box that has a HDMI output (eventhough my receiver does not have HDMI capability)


Please help

The same thing just happened to me (dead Moxi). The set-up of a replacement Moxi requires a tech to set it up. I am surprised that the Charter office just gave him a replacement (well, not really that surprised). Are you saying that the new Moxi is actually functioning & the only issue is the external drive?

He will need to reformat the external drive again & all programming stored on there will be toast.

The replacement Moxi is not recognizing the hard drive at all.

The replacement Moxi is not recognizing the hard drive at all.

Make sure you power off both devices.
Unplug the USB wire from the back of the Moxi.
Then power up the Moxi completely (~6 minutes) before you plug the External drive into the rear USB port. I don't think the ED needs to up before you plug it into the Moxi but you may need to try it both ways.
Good luck.
Wayne

The replacement Moxi is not recognizing the hard drive at all.

So are you saying that your friend was able to pick up a replacement Moxi & self-install it? I have been told this is not possible.

No I was mistaken, they had to come out and install it. I just called him and told him to reboot it and try it again. Thx for the info.

I had this hard drive hooked up to my Moxibox. However, as others have reported here, I miss recordings because the Seagate Free Agent Drive does not wake up from its sleep mode. I know there is a fix for those with the Pro model. Is there a fix for the regular model?

install the software and turn sleep mode to never and you will not have that problem. mine works great.

got a question. what are people using for battery back ups? and if the power goes out and the battery runs down, is that going to hurt the unit. I had my moxi for 6 months and finally got the hdmi 6416 box last friday night and by 10pm I was back on the phone telling them to bring my moxi back. they brought me a brand new moxi surprising to my so I DONT WANT IT TO DIE......LOL I also dont want to loose anything on my seagate so i was thinking of adding a back up. but I know it the power goes out it turns off right away but if the battery starts to run low I didnt know if that would hurt it not having enough power. by the way the 6416 sucked IMO, if you like your moxi pray for it everynight that it dont die...lol

got a question. what are people using for battery back ups? and if the power goes out and the battery runs down, is that going to hurt the unit. I had my moxi for 6 months and finally got the hdmi 6416 box last friday night and by 10pm I was back on the phone telling them to bring my moxi back. they brought me a brand new moxi surprising to my so I DONT WANT IT TO DIE......LOL I also dont want to loose anything on my seagate so i was thinking of adding a back up. but I know it the power goes out it turns off right away but if the battery starts to run low I didnt know if that would hurt it not having enough power. by the way the 6416 sucked IMO, if you like your moxi pray for it everynight that it dont die...lol

most of my outages where small 1 to 5 minute spots during storms (or when my ex would trip the breaker from useing her hair driver while surfing the web on her main computer and playing a game on her legacy machine AND watching something on the TV all plugged into the same powerbar....)

For that purpose I found the small UPS intergrated power strips to do a good job - usually 3 protected outlets, three with surge only... put your HD and Moxi on the battery one and you should get 15 to 30 minutes of time should the power go out.

However there are those who will argue that normal UPS units will not properly groom signal for a top notch AV experience and go on and on about specialized UPS units.

Me, if I find something that works good enough and is cheap... that's my way to go. Http://www.ecost.com usually has some good deals on various UPS units - in your case the biggest factors are Cost and how much coverage time you want.

Generally a power-out can be potentially dangerous (particularly if the drives were in mid-write) however most the times they come right back up without issue. Of course the existing fleet of Moxi boxes are getting increasingly older and thus paranoia isn't entirely a bad thing.

Another thing to extend the life of your moxi is to reguarly check the back of the box at the vents - alot of times when the box should have died it only overheated - and those vents will be very badly clogged. Keeping the box on it's side is also something that can shorten the moxi's life-span.

For extra air-flow I recommend adding a USB powered fan to the back to increase air circulation!

For extra air-flow I recommend adding a USB powered fan to the back to increase air circulation!

So THATS what that other USB port is for!!!!

:)

So THATS what that other USB port is for!!!!

:)

Heck when I had one in my bedroom I use both the back ones for Fans and use the front ones for powering my USB powered Battery charger and my USB powered Toothbrush... In the winter I'd sometimes plug in a USB powered Snowbot or Christmas Tree (you can find all sorts of USB goodies at http://www.thinkgeek.com )

Now if only I could find a USB powered Electric Shaver :D

man you are a freakin riot. thanks alot for all you help on here. your fans, did you point them blowing in or sucking out?

hey moxi guru's, is there a way to set up so when ever you pick to record something it will automatically be set not to delete until I tell it to instead of having to go and manually tell it to do that? like I think its set up to delete after 2 days I think?

hey moxi guru's, is there a way to set up so when ever you pick to record something it will automatically be set not to delete until I tell it to instead of having to go and manually tell it to do that? like I think its set up to delete after 2 days I think?

Sorry, but no...That was on the list to add along with nested folders. Since the shake up Digeo awhile back there has been absolutely no word about the next software update but if the past is a guide expect it about December.....of 2010!!

Wayne

they brought me a brand new moxil

It wasn't the seductive, elusive "black" Moxi was it?:cool:
Wayne

Does anybody know if the DVI port on the back of the MOXI box is activated or not in version 4.1?

Does anybody know how to daisy chain two USB external hard drives? Would it be possible to have two daisy chained USB external hard drives connected to the MOXI box.

Does anybody know if the DVI port on the back of the MOXI box is activated or not in version 4.1?

Does anybody know how to daisy chain two USB external hard drives? Would it be possible to have two daisy chained USB external hard drives connected to the MOXI box.

Yes, DVI is active (on my Moxi running 4.1.99) however, the output from the DVI has a bad green tint so I went back to component connections.

I do not know the answer to question 2.

It wasn't the seductive, elusive "black" Moxi was it?:cool:
Wayne


no its just like the old one, grey but it was new. what is the deal with the black one?

Sorry, but no...That was on the list to add along with nested folders. Since the shake up Digeo awhile back there has been absolutely no word about the next software update but if the past is a guide expect it about December.....of 2010!!

Wayne


I missed that one, what shake up at Digeo?

Yes, DVI is active (on my Moxi running 4.1.99) however, the output from the DVI has a bad green tint so I went back to component connections.

I do not know the answer to question 2.

Thank you very much on my first question.

I may have to do some research on how to daisy chain two external USB hard drives and how to make it work for my MOXI box.

Thank you very much on my first question.

I may have to do some research on how to daisy chain two external USB hard drives and how to make it work for my MOXI box.

The only way that I've found that it will work is to use 2 internal hdd and a external enclosure that will RAID the two hdds to work as one like this http://www.newegg.com/Product/Product.aspx?Item=N82E16817392017

I'm running a 2.1 system/ audio through optical on the STB to the receiver.

My problem is the audio is much louder and more pronounced set to mono vs Dolby digital as it should be in the settings.

Any ideas on why this is and what I should do.

I missed that one, what shake up at Digeo?

Several month ago just before they were supposed to roll out their 2 retail versions of Moxi.....They canceled both models, fired 1/2 of their staff and said that they would regroup..still pursue a retail version but focus on the cable version....that we have refered to as the black Moxi but there have been no official announcements but some insiders (no names here ;)) have hinted that a test of these models (which may have a black box) will or are occuring in the St louis area.

At least that is my recollection....corrections welcome.
Wayne

Several month ago just before they were supposed to roll out their 2 retail versions of Moxi.....They canceled both models, fired 1/2 of their staff and said that they would regroup..still pursue a retail version but focus on the cable version....that we have refered to as the black Moxi but there have been no official announcements but some insiders (no names here ;)) have hinted that a test of these models (which may have a black box) will or are occuring in the St louis area.

At least that is my recollection....corrections welcome.
Wayne

I've verified that the new MSO moxi is indeed Black and there are some @ Charter's labs. So far the rumor of 50k being purchased for a St Louis beta has not been proved or disproved.

I'm running a 2.1 system/ audio through optical on the STB to the receiver.

My problem is the audio is much louder and more pronounced set to mono vs Dolby digital as it should be in the settings.

Any ideas on why this is and what I should do.

Mono is always louder on both DVRs (Moxi and 6416) I generally recommend setting it to Stereo if you're using a left and right audio channel (though RCA) and Dolby if you're using SPDIF Coax or Fiber

Why is mono, louder? I have it set to Dolby Digital.

Why is mono, louder? I have it set to Dolby Digital.

I really don't know the why of it... but from testing I've done comparing the audio on the DCTs, DCHs and Moxi at different audio settings it seems everyone sets it up so that mono (or "TV Speaker" for a DCT) is significantly louder. I guess it's because they figure it's to make up for the lack of other speakers - even though this mode does broadcast on both left and right channels (It just puts the same audio stream down both...)

I've verified that the new MSO moxi is indeed Black and there are some @ Charter's labs. So far the rumor of 50k being purchased for a St Louis beta has not been proved or disproved.


I guess the weekly calls to Charter to ask about the new moxi box can begin.

And as a side note, even though I'm sure that you already will, please give us some details about the new moxi when they can be made available.

mono is louder because it does not split the signal for any reason it send full force sound and one signal which makes it sound louder.

Question: For months our MOXI has always seemed to record all programming to our external hard drive. We know this because when ever we would watch the recorded programming we would hear the hard drive spin up. But now, the MOXI box suddenly seems to have stopped recording to the external hard drive and is only recording to the internal drive. The capacity meter says that we're 35% full.

Anyone know why this would happen? Does the MOXI box use some type of logic to decide when to record to the external and when to record to the internal? We're concerned something is wrong. When we play some older recorded programs they still play just fine off the external hard drive and the newly recorded programs are playing fine off the internal drive so it seems like everything is okay.

Question: For months our MOXI has always seemed to record all programming to our external hard drive. We know this because when ever we would watch the recorded programming we would hear the hard drive spin up. But now, the MOXI box suddenly seems to have stopped recording to the external hard drive and is only recording to the internal drive. The capacity meter says that we're 35% full.

Anyone know why this would happen? Does the MOXI box use some type of logic to decide when to record to the external and when to record to the internal? We're concerned something is wrong. When we play some older recorded programs they still play just fine off the external hard drive and the newly recorded programs are playing fine off the internal drive so it seems like everything is okay.

As I understand it -

When the External hard drive is added both drives are set up into a signal volume - similar to a JBOD array - In theory because of the size difference of the drives, it's very possible that some content is only going to one drive or another - but since it's all one volume there's really no control over what's on one drive and what's on the other.

I wouldn't be too concerned, you've probably reached a point where the content that's been deleted is largely on the main drive so you're writing to it more than the other. So long as your box is reporting a accurate amount of space I'd say things are working good :)

Thanks James. I'll let everyone know if it does become an issue, but it doesn't sound like it will be.

I posted a few questions 2 pages back, but got no replies, so here's another try for the main one.

I have a bad time many nights with tiling and breakup of my HD feeds on my Moxi. 2 Charter techs told me it is probably from the hard drive working too hard. IF I add an external drive via USB, will it help the buffer and hard drive work more efficiently, or just add more storage room?

Thanks for any help.

I posted a few questions 2 pages back, but got no replies, so here's another try for the main one.

I have a bad time many nights with tiling and breakup of my HD feeds on my Moxi. 2 Charter techs told me it is probably from the hard drive working too hard.

Thanks for any help.
Do you know if either of the techs had digital signal analyzers? We were having similar issues and the first tech couldn't find anything wrong, as nothing was wrong w/ our analog signal. Replaced our Moxi and it was betetr for a while, but then the same thing starting happening again. Had another tech came out and he had a digital signal analyzer. Long story short he couldn't understand how we saw any HD channels as we had a not in our cable and an analog splicer in the cable. Ever since he replaced that cable we haven't had any problems.

I was told both times that my signal was strong enough in the digital range for HD. Both techs said it was probably the hard drive in the Moxi, but there is a shortage (?) of Moxi's in my area and I've been unable to get a replacement.

I posted a few questions 2 pages back, but got no replies, so here's another try for the main one.

I have a bad time many nights with tiling and breakup of my HD feeds on my Moxi. 2 Charter techs told me it is probably from the hard drive working too hard. IF I add an external drive via USB, will it help the buffer and hard drive work more efficiently, or just add more storage room?

Thanks for any help.

I've had tiling several times in my Moxi's history, and it's always required a change in my home's signal levels to remedy it. It's never been a hard drive issue.

Changes in your neighborhood (like someone down the street getting hooked up to the cable service or being disconnected from the cable service) can affect your signal levels. Also, some cable electronic devices on the utility poles can be sensitive to outside air temperature too, thus affecting signal strength.

The MOXIs are notoriously sensitive to signal strength. They don't tolerate signals that are too weak OR too strong.

So if someone checks only to see that your signals exceeds a certain level (to see if it's strong enough), but doesn't know enough to not let it exceed an excessive level (to prevent it from being too strong), then he doesn't know what he's doing. Charter techs know how to crimp F-connectors. Beyond that, finding one that knows what he's doing may require that you stay on Charter's back, demanding improvement in your service. Your money and the threat of not getting it are the only things they use to indicate that your system is not working properly. That's the way business works these days.

Qoute.

"Changes in your neighborhood (like someone down the street getting hooked up to the cable service or being disconnected from the cable service) can affect your signal levels. Also, some cable electronic devices on the utility poles can be sensitive to outside air temperature too, thus affecting signal strength.

The MOXIs are notoriously sensitive to signal strength. They don't tolerate signals that are too weak OR too strong."

Must of what you said was correct except the changes in your neighborhood. Someone getting cable or disconnecting cable does not effect your signals. It might effect your bandwidth (But then even that is not likely). Temperature changes, faulty or failing equipment or noise on the lines will effect your signal. Just wanted you to know.

Tonight my Moxi rebooted on me and when it came back up it said it is operating with limited services and to call in. I called in and they said they need to send out a tech. I do have a picture and can scroll up and down channels but no moxi functions at all. When you hit the Moxi button nothing happens. When i hit MENU and OK to get into diagnostics the unit just beeps and won't do anything. Any ideas?

I'd had the limited mode error message before, it would be there when I'd turn on the TV in the morning. It became more regular before the box finally died. Usually I'd have to reset the box several times, and even completely unplug it and it would come back, but it could take up to a half dozen tries

Qoute.

Must of what you said was correct except the changes in your neighborhood. Someone getting cable or disconnecting cable does not effect your signals. It might effect your bandwidth (But then even that is not likely). Temperature changes, faulty or failing equipment or noise on the lines will effect your signal. Just wanted you to know.


Thanks. Now tell the Charter tech that told it to me during one of the service calls ! :D

Thanks. Now tell the Charter tech that told it to me during one of the service calls ! :D

There's a grain of truth to the connect / disconnect affecting service - occasionally if someone isn't watching their work etc they will put in a bad splitter or otherwise do some sloppy work that can affect the rest of the neighborhood.

I've seen this a few times with a bad amplifiers particularly, there used to be a make of radio-shack amp that was common around 2000 that not only amplified the incoming signal, but the return going *back* to us... Any one customer in a node putting one of these puppies in their house would kill the return... modems dead, no VOD...

Generally yes a simple install or disconnect will not affect you, however things that go wrong in an install or disconnect might.

Of course 99.9% of the time our techs are fixing the problems, not creating one ;) But I wish I could be that confident of contract installers

Tonight my Moxi rebooted on me and when it came back up it said it is operating with limited services and to call in. I called in and they said they need to send out a tech. I do have a picture and can scroll up and down channels but no moxi functions at all. When you hit the Moxi button nothing happens. When i hit MENU and OK to get into diagnostics the unit just beeps and won't do anything. Any ideas?

They replaced my Moxi and i'm good to go. The modem went out on the old one. He actually had a Moxi in the truck!!

They replaced my Moxi and i'm good to go. The modem went out on the old one. He actually had a Moxi in the truck!!
Congratulations. Glad you didn't have to conform.

Congratulations. Glad you didn't have to conform.

This one is actually much faster. I had my old Moxi for 2 years and 3 months and i had the feeling that the hard drive had become so fragmented that it was giving poor performance. I'd have trouble recording 2 shows while watching a recorded show which started showing up about 6 months ago. I think it would be a nice feature have an option to format the internal drive and reload software every once in awhile. It's the same as any pc running windows...they get slow over time if you don't format and wipe the drive...2 years of continous reading and writing to a drive has got to take it's toll on overall drive performance.

I'm not sure the same rules apply, though, since it's a Linux-based OS with a completely different type of file partition. Linux partitions often go for years without running a defrag, and perform great. Your drop in performance could have been irratic signal issues or the unit just slowly dying.

My moxi unit continually turns its self off any ideas on whats wrong

My moxi unit continually turns its self off any ideas on whats wrong

I'm guessing what you mean is that it is continually resetting itself whilst never getting fully booted up. If that is the case you have a "dead" moxi and you will need to get it replace.

Bought a 2nd MOXI on eBay.

Wouldn't ID channels or record so I had Charter tech come over. He has to take it to shop to provision it since it's not a rental on their network. Will let you know how it goes.

Bought a 2nd MOXI on eBay.

Wouldn't ID channels or record so I had Charter tech come over. He has to take it to shop to provision it since it's not a rental on their network. Will let you know how it goes.

Good luck, I was told we couldn't do that

Of course 99.9% of the time our techs are fixing the problems, not creating one ;) But I wish I could be that confident of contract installers

We had a tiling problem and our Charter Tech came out and spent considerable time going over the installed system. As it turns out, our first connect was the phone service, along with internet. The installers installed a ground block, then split the signal for the phone and internet. Later they came out to add cable TV, and added a splitter to the internet run, which was the last to get the signal. He revised the cable runs so that the Moxie got the highest DB out, then lower level splits for the internet and phone. VOLA! He measured a 7.5 DB gain, and no further tiling and audio dropouts! Per James, the installers created the problem, Charter Tech improved the signal!

Carl

Charter guy now says that he can't put it on the system because it has a duplicate internal ID number and they won't re-program that portion unless I surrender it to them.

Dammit, I asked the Charter tech before I bid on this thing and now I'm out $100 for something that he can't get to work. Is there any way that it can piggyback on the number inside the Moxi unit I'm renting?

Charter guy now says that he can't put it on the system because it has a duplicate internal ID number and they won't re-program that portion unless I surrender it to them.

Dammit, I asked the Charter tech before I bid on this thing and now I'm out $100 for something that he can't get to work. Is there any way that it can piggyback on the number inside the Moxi unit I'm renting?

You should have done a search here first, there are plenty of posts regarding NOT buying a used MOXI .... can't be used.

Well, it happened to me over the weekend. I started getting the continual reboot of death. Seems like this is starting to be a trend with the Moxi. It started off slowly, where it would reboot every time I turned on my TV and stereo, so I unplugged it for a while to let it cool off. After that it started the continuous reboot. It did boot once after rebooted for about 20 minutes while I was on the phone with Charter, but once I switch inputs on the stereo it rebooted again and that was all she wrote.

Well, it happened to me over the weekend. I started getting the continual reboot of death. Seems like this is starting to be a trend with the Moxi. It started off slowly, where it would reboot every time I turned on my TV and stereo, so I unplugged it for a while to let it cool off. After that it started the continuous reboot. It did boot once after rebooted for about 20 minutes while I was on the phone with Charter, but once I switch inputs on the stereo it rebooted again and that was all she wrote.

I wish I could...insert the sound of a bugle ...silently, softly, slowly, playing.....taps.:(
Day is done, gone the sun to the lakes ..to the hills...to the streams......

I wish I could...insert the sound of a bugle ...silently, softly, slowly, playing.....taps.:(
Day is done, gone the sun to the lakes ..to the hills...to the streams......

The Day is definitely done. Mr. Cable Guy came today and confirmed my Moxi was dead, as he pulled the DCH3416 from his arm. I pleaded for another Moxi, but got the line, "They are being phased out." I didn't have time to play with the new box too much, but I already hate that I get a tiny guide to make room for all the advertising Charter has to put up. And here I thought you paid for services so you didn't get the annoying advertising, guess I'm just living in a fantasy world.:(

The Day is definitely done. Mr. Cable Guy came today and confirmed my Moxi was dead, as he pulled the DCH3416 from his arm. I pleaded for another Moxi, but got the line, "They are being phased out." I didn't have time to play with the new box too much, but I already hate that I get a tiny guide to make room for all the advertising Charter has to put up. And here I thought you paid for services so you didn't get the annoying advertising, guess I'm just living in a fantasy world.:(

I started a 64xx / 34xx thread in the HDTV Recorders if you run into any problems. If you find you prefer the moxi, have a good face to face chat with your local customer service manager, they may well be able to put you on a waiting list for the next availible one.

I know in this market we've actually got more Moxi than 6416 availible. But we haven't gone ADS yet (on the bright side, you got the 34 rather than the 64, so your running an all digital box)

The Day is definitely done. Mr. Cable Guy came today and confirmed my Moxi was dead, as he pulled the DCH3416 from his arm. I pleaded for another Moxi, but got the line, "They are being phased out." I didn't have time to play with the new box too much, but I already hate that I get a tiny guide to make room for all the advertising Charter has to put up. And here I thought you paid for services so you didn't get the annoying advertising, guess I'm just living in a fantasy world.:(

I thinks thats BS, and just a sign of a lazy tech. Mine was replaced not that long ago, and nobody on the phone nor the tech ever said anything about the Moxi's being phased out. He had at least three in his truck. I'd call and say "I asked for another Moxi, please bring one out ... ok then, let me talk to the retention department please!"

I'll give the 3416 a try, but after reading the 34xx thread I am a bit concerned about the software on it. After waiting forever for the 4.1 Moxi rollout I'm not about to sit and wait months for A25 to rollout. I saw the issues with getting a series to record on the right channel in A24, so if it doesn't work I'll just be switching to D*** no matter what the cost. It will be worth keeping my sanity.

Can Someone help me? (Charter James!!!)

I've recently been delivered a Moxi (after waiting forever and 3 installer no shows), its an old refurb with DVI out only (no HDMI), but that is a different headache (read brand new wall mounted Samsung, with HDMI wires personally installed through 20ft of wall)

I have a Seagate 500GB ext hard drive, and I'd like to be able to use it to add space, but the Moxi says it wants to reformat my ext HD??? It is also connected to my comp and has important files on it? Is there a way around this reformatting?

If I do allow reformatting, can i shift all important data off, and then format, then shift the data from my computer back on, or does the formatting make it usable to Moxi only?

Thanks for the help!

Can Someone help me? (Charter James!!!)

I've recently been delivered a Moxi (after waiting forever and 3 installer no shows), its an old refurb with DVI out only (no HDMI), but that is a different headache (read brand new wall mounted Samsung, with HDMI wires personally installed through 20ft of wall)

I have a Seagate 500GB ext hard drive, and I'd like to be able to use it to add space, but the Moxi says it wants to reformat my ext HD??? It is also connected to my comp and has important files on it? Is there a way around this reformatting?

If I do allow reformatting, can i shift all important data off, and then format, then shift the data from my computer back on, or does the formatting make it usable to Moxi only?

Thanks for the help!

Bottom line:
Take your important data off Ext HD.
Extrenal HD can be connected to the MOXI ONLY. That ExtHD can ONLY BE USED with THAT EXACT MOXI BOX. No Sharing. NO taking stuff off and putting on your computer. If that Moxi dies those programs are lost....no if's and's or butt's!
Wayne

Can Someone help me? (Charter James!!!)

I've recently been delivered a Moxi (after waiting forever and 3 installer no shows), its an old refurb with DVI out only (no HDMI), but that is a different headache (read brand new wall mounted Samsung, with HDMI wires personally installed through 20ft of wall)

I have a Seagate 500GB ext hard drive, and I'd like to be able to use it to add space, but the Moxi says it wants to reformat my ext HD??? It is also connected to my comp and has important files on it? Is there a way around this reformatting?

If I do allow reformatting, can i shift all important data off, and then format, then shift the data from my computer back on, or does the formatting make it usable to Moxi only?

Thanks for the help!


Wayne hit it on the button - there's no sharing with the Moxi - So definitely don't use the drive you like to keep your backups on.

To date there's no known beta or launch of the "black moxi" so all Moxi boxes in current usage are BMC9012s and BMC9022s - which means they ended production by before 07/01/2007 and, in so far as I know, never had HDMI.

Video output can be converted from DVI to HDMI but you'll need an additional audio source

Hi,

I have a moxi box here in Southern California running software version 4.1.94 My service was with Adelphia until they were bought out by Time Warner 2 years ago. Anyway I bought an external HD last year in an attempt to increase my storage capacity, but at the time that feature was "not supported" by Time Warner, and the external HD did not work with the box as a result. Has anyone out there figued out how to make an external hard drive work with a Moxi box in Southern California with Time Warner Cable?
Sorry if this was addressed in an earlier post but I'd appreciate an answer if anyone has it.

Thanks,
Rlogan33

Hi,

I have a moxi box here in Southern California running software version 4.1.94 My service was with Adelphia until they were bought out by Time Warner 2 years ago. Anyway I bought an external HD last year in an attempt to increase my storage capacity, but at the time that feature was "not supported" by Time Warner, and the external HD did not work with the box as a result. Has anyone out there figued out how to make an external hard drive work with a Moxi box in Southern California with Time Warner Cable?
Sorry if this was addressed in an earlier post but I'd appreciate an answer if anyone has it.

Thanks,
Rlogan33


Sadly, it's entirely up to your cable company to enable external hard drive support. If they don't enable it, you're out of luck.

Has anyone tried to hook up the Moxi to a video capture card on a computer? it seems I can't hook it up to the TV and hook it up to the capture card...has anyone found a way to do this?

I assume you mean...at the same time. Have you tried using all the possible outputs...component to the tv...DVI with optical (or coax) to the capture card...or the reverse depending on the inputs on your capture card?

Has anyone tried to hook up the Moxi to a video capture card on a computer? it seems I can't hook it up to the TV and hook it up to the capture card...has anyone found a way to do this?

Has anyone tried to hook up the Moxi to a video capture card on a computer? it seems I can't hook it up to the TV and hook it up to the capture card...has anyone found a way to do this?

It will work, but you've got to watch out for the anti-piracy measures

1) If DVI is in use All other analog outputs will be disabled

Work around this by using your component outputs to your TV instead

2) The moxi will not output ANYTHING to SD outputs if you're set to any resolutions over 480

If you want to output to SD, you'll need to set your box to 480. Otherwise you'll need to share the Component Output if you want to Watch and Record in HD.

My Charter Moxi system software just downgraded itself!

I am back to the 3.X software. I lost the ability to have an external hard drive, change the "skip" interval, and all my series information has been lost.

Any advice on how to get my 4.11 software back?

I called Charter, and he wants $25.00 to send a technician out!!

Thanks,

Ed

Would a Moxi Mate work in a system that does not have them? I have seen a few for sale on eBay and was wondering if the same rules apply to those as to a regular Moxi box. Thanks.

My Charter Moxi system software just downgraded itself!

I am back to the 3.X software. I lost the ability to have an external hard drive, change the "skip" interval, and all my series information has been lost.

Any advice on how to get my 4.11 software back?

I called Charter, and he wants $25.00 to send a technician out!!

Thanks,

Ed

I'm headed out so this is from memory...you need to trigger a software update...I can't remember the exactly but I think you hold the menu and the OK button on the front of the moxi simultaneuosly for 4 secs..that will bring up the secret menu. then go to #8, then #83, go down three and "trigger software update".

good luck.
Wayne

Would a Moxi Mate work in a system that does not have them? I have seen a few for sale on eBay and was wondering if the same rules apply to those as to a regular Moxi box. Thanks.

A piggyback question to this would be.....could I add a second MoxiMate to my already Moxi +Moximate system? For example I have the Moxi in the family room and it is connected by a coaxial line to the Moximate in the bedroom. Could I put another Mate in the computer room? If so would I need to run a coaxial from out of the back of the Moxi. Splitter? I can see the mates getting confused but would love to have that third option. CJ?

So I repeat: Can a man have Two Moxi Mates???? or is this illegal in Utah if I am not Mormon?

To date there's no known beta or launch of the "black moxi" so all Moxi boxes in current usage are BMC9012s and BMC9022s - which means they ended production by before 07/01/2007 and, in so far as I know, never had HDMI.

Video output can be converted from DVI to HDMI but you'll need an additional audio source



Wow! Thanks for the help. You've been the only honest or knowledgeable charter representative I've dealt with. I stayed with Charter with the stated understanding that their HD DVR's would hook up through HDMI.

I would not have spent the $125+ in 25ft HDMI cable had i known.

Does anyone know of plans for future HD or HD DVR boxes that output in HDMI?

Wow! Thanks for the help. You've been the only honest or knowledgeable charter representative I've dealt with. I stayed with Charter with the stated understanding that their HD DVR's would hook up through HDMI.

I would not have spent the $125+ in 25ft HDMI cable had i known.

Does anyone know of plans for future HD or HD DVR boxes that output in HDMI?

I'm about 95% sure that Charter has non-Moxi HD DVR's that currently have HDMI output. However I don't know what the model number is.

Perhaps someone else on the board will kindly supply that.

Would a Moxi Mate work in a system that does not have them? I have seen a few for sale on eBay and was wondering if the same rules apply to those as to a regular Moxi box. Thanks.

That's a really good question. I would love to add a Moxi Mate. I don't think Comcast (formerly Adelphia) here ever offered them, and certainly wouldn't any more.

Guy

I'm about 95% sure that Charter has non-Moxi HD DVR's that currently have HDMI output. However I don't know what the model number is.

Perhaps someone else on the board will kindly supply that.

My Moxi died last week, and it was replaced by the MOTOROLA DCH-3416 which has HDMI output. It has 160GB hard drive but isn't explandable, and it uses the standard Charter iGuide.

My Moxi died last week, and it was replaced by the MOTOROLA DCH-3416 which has HDMI output. It has 160GB hard drive but isn't explandable, and it uses the standard Charter iGuide.

my condolences.;)

A piggyback question to this would be.....could I add a second MoxiMate to my already Moxi +Moximate system? For example I have the Moxi in the family room and it is connected by a coaxial line to the Moximate in the bedroom. Could I put another Mate in the computer room? If so would I need to run a coaxial from out of the back of the Moxi. Splitter? I can see the mates getting confused but would love to have that third option. CJ?

So I repeat: Can a man have Two Moxi Mates???? or is this illegal in Utah if I am not Mormon?


I posted this a month or so ago....

Moxi Mate(s)

--------------------------------------------------------------------------------

There was some talk awhile back about how 2 mates would work with the 9022.

Well, I sprung for another mate on eBay and am here to report that they do work, but not well together.

The second mate will access the main Moxi, but only when the 1st mate is unplugged. I had hoped it would work with just turning the power off on the mate, but it does have to be unplugged.

Let me know if you have any questions or solutions.

Tim

I posted this a month or so ago....

Moxi Mate(s)

--------------------------------------------------------------------------------

There was some talk awhile back about how 2 mates would work with the 9022.

Well, I sprung for another mate on eBay and am here to report that they do work, but not well together.

The second mate will access the main Moxi, but only when the 1st mate is unplugged. I had hoped it would work with just turning the power off on the mate, but it does have to be unplugged.

Let me know if you have any questions or solutions.

Tim
Thanks Tim, I had forgotten your post...or wasn't thinking of buying one then. Anyhow, Thanks, I think I can live with that. But on your second one is it connected directly to moxi box or can it just be another coaxial line that was split off at some point. I guess I could unhook the one have and test it elsewhere. Do you also have to have the filter?
Wayne

I actually removed my filter. I tried it, and it didn't work. The second mate was on its own line outside of the filter, so as long as it is after the filter it should work.

It is a shame you have to turn the power off of the first mate....since it is sharing the tuner, my guess is that it gets "confused" with the other one.

I stumbled upon a fairly good source of Moxi information especially the links at the very bottom.

http://en.wikipedia.org/wiki/Moxi

Wayne

Hey All,

I'm looking for a 3rd party remote control that will operate:

MOXI 9012 (Charter)
Sony XBR4 (TV)
Sony HT CT100 (sound system)

First things first....is anyone using a 3rd party remote with their MOXI?

I have been using a Harmony 688 remote with mu Moxi for a couple of years. It controls everything I have just fine.

I've got the same issue and tried all kinds of resets, etc. I'm using a Harmony 880 and it's slow as hell--even with the Moxi remote. I would love to find a fix for this also.


Awhile back many of you posted about extreme slowness on your Moxi. DId any of you resolve that? I have been having the trouble for about a week. It occurred after I had moved my Moxi mate to another room to see if it would work...which it did. I moved it back immediately but am now "at times" having very slow response from my remote. Like 5 secs between each movement on the menu!! And then it will take off and work fine for awhile. I have many Moxi remotes with fresh batteries and they all work exactly the same.

Did the masking of the sensor or removing flouescent bulbs help?

Anybody?

Wayne

Did the masking of the sensor or removing flouescent bulbs help?
Masking tape made a huge difference for me! I really only had a problem for the first couple of minutes after powering my LCD TV up, but the remote was completely unusable during that time. A small 1/4" square piece of tape fixed all that.

I'm using the Harmony 1 and it works great. I had the 880, but it seemed sluggish

My Moxi died Sat and they brought me another yesterday. Problem is the program guide won't update. Techs came back out today and no luck. They tried to trigger a software update but, doesn't look like it's working.
I show all of the VOD just no program guide.
Any ideas?
Thanks

I bought a Moxi Mate box online. So I now have both Mates hooked up on two completely different coaxial lines. In fact the cable coming from the pole is split three ways. One for the cable modem and the other two for all the TV's. I have a Mate on each of the TV lines.

In order from them to work you can only have one plugged in at a time. I tried just turning off the power switch but that won't work. Now I have them both on toggle power supplies and just turn on the one I want to use. The other will unplugged but the regular signal will pass through so that TV can be used also.

Awhile back many of you posted about extreme slowness on your Moxi. DId any of you resolve that? I have been having the trouble for about a week. It occurred after I had moved my Moxi mate to another room to see if it would work...which it did. I moved it back immediately but am now "at times" having very slow response from my remote. Like 5 secs between each movement on the menu!! And then it will take off and work fine for awhile. I have many Moxi remotes with fresh batteries and they all work exactly the same.

Did the masking of the sensor or removing flouescent bulbs help?

Anybody?

Wayne

Ok, I went home and turned off a fluorescent bulb in a lamp and now everything is working great...Maybe it's a coincidence but I'm just happy it working again. This will probably happen more with the increased emphasis on these type of bulbs.

My Moxi died Sat and they brought me another yesterday. Problem is the program guide won't update. Techs came back out today and no luck. They tried to trigger a software update but, doesn't look like it's working.
I show all of the VOD just no program guide.
Any ideas?
Thanks


have you tried anything in the internal diagnostics -
Menu + ok for 3 seconds -

In particular I'd like you go drop down to 8, then right, then drop to 82 (right)

this is a ping test - if you can't ping the digeo server either your box isn't provisioned or the modem isn't online

Thanks for the input James. I could download software updates just wouldn't update the guide. I hate to say I traded the Moxi in for a 3416 this morning.
Thanks again

Ok, I went home and turned off a fluorescent bulb in a lamp and now everything is working great...Maybe it's a coincidence but I'm just happy it working again. This will probably happen more with the increased emphasis on these type of bulbs.

Fluorescent bulbs seem to be a source of IR, which is then noise for any remote. I have also had this problem with remote control extenders, where an IR noise source is in another room from the Moxi, but it generates IR noise to the moxi through the remote control extender.
Don

Does Moxi freeze up if there is no signal?
Was watching a recording of the Hawks/Celtics last night when the picture began seriously breaking up and freezing; that's not news, as ESPN often goes to ***t when I most need it.
But during these picture slowdown/freezes, I was unable to do anything else: 30-sec skip, FF, stop etc.
When the box finally caught up with commands and stopped playback, I could barely move scroll lists. After a couple of minutes, control returned.
This happened 3 times. Once I had (agonizingly) watched the rest of the game, I realized I was getting no signal at all on ESPN (real time).
So I'm wondering if Moxi freezes/loses control capability if the in-use tuner is getting no signal...... or if my Moxi is showing signs of demise.
thx
barry

Came home today from shopping and as soon as I opened the door I knew something was wrong. I could smell that something electrial had burnt. Looked at my rack and the Moxi was blank. Looked around the back and the smell was really strong and nothing was running. Unplugged it and waited while I opened some windows. Plugged it back in and it was as dead as a door nail. No fans, nothing. Called Time Warner but that was a waste of time. She kept wanting me to try rebooting the box :confused: I explained again but it was useless. I finally went to the local center and they gave me the bad news. No Moxis available :mad: Did not know if they would be getting anymore in or not. They added a note to call me if any became available but it didn't sound too promising.

So I now have a DCH3416 that is loading all the program guide info now. I'll give it a go and see what it is like. Don't have much choice really. I do like the idea of more HD space and HDMI so we'll see how it goes.

Jim

I am dropping the Charter internet in favor of AT&T for several reasons. The one thing that I really like about using Charter for both internet and TV is the ability to program the Moxi from the internet, where ever you are. Has anyone found a way to do that using a non Charter email address?
....Fred

I have been trying to get an HD DVR from Charter cable for months. A long and incredible story of total incompetency at every level with Charter which is my only choice right now. Anyway, today they finally come out to "upgrade" me to my long awaited HD DVR. My wife called to tell me there was a problem, which was no big surprise, but that the tech said they'd shorted him a remote so he'd have to return tomorrow with a remote and install it then. I had him leave the unit due to the incredible bunch of crap I've been through to get one.

When I got home I found a Moxie 9012f sitting in the floor. This unit looks like it was drug down the road behind his truck! Unreal but typical of my experience with Charter. Anyway, please forgive my rant on a first time post . . . . . is this unit even HD capable? I can't find anything to confirm that anywhere online or in the little booklet he left. I know I'll find all that out if he ever gets back with a remote but I am wondering if I even want this. Is this a real old device or just well used? Do they still make them?

Again, please accept my apologies for ranting . . . . . . . just real frustrated and now I can't find any concrete info until I found this site. TIA

I have been trying to get an HD DVR from Charter cable for months. A long and incredible story of total incompetency at every level with Charter which is my only choice right now. Anyway, today they finally come out to "upgrade" me to my long awaited HD DVR. My wife called to tell me there was a problem, which was no big surprise, but that the tech said they'd shorted him a remote so he'd have to return tomorrow with a remote and install it then. I had him leave the unit due to the incredible bunch of crap I've been through to get one.

When I got home I found a Moxie 9012f sitting in the floor. This unit looks like it was drug down the road behind his truck! Unreal but typical of my experience with Charter. Anyway, please forgive my rant on a first time post . . . . . is this unit even HD capable? I can't find anything to confirm that anywhere online or in the little booklet he left. I know I'll find all that out if he ever gets back with a remote but I am wondering if I even want this. Is this a real old device or just well used? Do they still make them?

Again, please accept my apologies for ranting . . . . . . . just real frustrated and now I can't find any concrete info until I found this site. TIA


First let me appologize for the issues you've been having, The fact that such problems have been typical for in your experience with Charter is something I feel is unacceptable. :eek:

Now for the "technicial" part of it - Your Moxi is technicially HD capable, it can output at 1080i by component output, DVI or in the case of your model by Firewire.

The good news is with the Moxi you've got the benefits of Remote Scheduling (by logging in to the charter.net portal with your email and hitting the TV section) as well as USB Hard drive expansion.

Now for the bad news - The BMC 90xx series box has several hardware limitations over the DCT and DCH 34xx / 64xx series DVRs - the primary one being the analog tuner.

A good number of LCD and Plasma screens will not get very good quality on the analog picture using a BMC.

Another limitation is initial storage space - the BMC9012 sports an 80 gig hard drive - half the capacity of a 6416. (but unlike the 6416 you can expand it with an external USB drive).

The final limitation is signal tolerance - Moxi boxes have a very low signal tolerance, as such you're more like to experience signal issues and the boxes are prone to failure at signal levels other boxes do not experience problems with.

Let me know if this unit is unsatisfactory, you can pm me here or email me at james . doster @ chartercom . com (minus the spaces) - I'll need your name, address and the phone number your Charter account was under. I will be more than happy to apply the appropriate foot to the appropriate hindside and do what I can to get you a box that meets your needs.

I am dropping the Charter internet in favor of AT&T for several reasons. The one thing that I really like about using Charter for both internet and TV is the ability to program the Moxi from the internet, where ever you are. Has anyone found a way to do that using a non Charter email address?
....Fred

Not yet - I have not heard anything about this development (or the development of the remote scheduling on our other DVRs)

I'm sorry to hear that our Internet Service didn't work out for you - should you ever change your mind or think about picking it up again, let me know and I'll be happy to see what I can do to get have someone in your market address your needs

Does Moxi freeze up if there is no signal?
Was watching a recording of the Hawks/Celtics last night when the picture began seriously breaking up and freezing; that's not news, as ESPN often goes to ***t when I most need it.
But during these picture slowdown/freezes, I was unable to do anything else: 30-sec skip, FF, stop etc.
When the box finally caught up with commands and stopped playback, I could barely move scroll lists. After a couple of minutes, control returned.
This happened 3 times. Once I had (agonizingly) watched the rest of the game, I realized I was getting no signal at all on ESPN (real time).
So I'm wondering if Moxi freezes/loses control capability if the in-use tuner is getting no signal...... or if my Moxi is showing signs of demise.
thx
barry

With most HD capable digital boxes, when the digital signal is interupted it does tend to freeze - often while it's trying to lock on it will not respond to remote or menu commands - I've seen this not only with the Moxi and DCT and DCH series boxes.

This is more than likely a signal issue and not a "one foot in the grave" issue.

However to be certain (and to get the longest life from your moxi) I recommend checking the rear vents once a week for dust build up and if you're able to, flush out the vents with compressed air / air duster when possible.

I've seen moxi boxes survive Floods, Fires and all sorts of other abuse, but most die from lack of breathing space and clogged vents.

With most HD capable digital boxes, when the digital signal is interupted it does tend to freeze - often while it's trying to lock on it will not respond to remote or menu commands - I've seen this not only with the Moxi and DCT and DCH series boxes.

This is more than likely a signal issue and not a "one foot in the grave" issue.

However to be certain (and to get the longest life from your moxi) I recommend checking the rear vents once a week for dust build up and if you're able to, flush out the vents with compressed air / air duster when possible.

I've seen moxi boxes survive Floods, Fires and all sorts of other abuse, but most die from lack of breathing space and clogged vents.

Thank you, James.
The signal on ESPN Uno&Dos eventually stablilzed, and the box seems normal again.

Y'know, I always read things like "with a digital signal, you either get a picture or you don't," and that really isn't true. You get these pixilated, drop-out ridden messes that freeze and make the program unwatchable. I grew up with analog black and white TVs, and with even the worst picture -- snow, ghosts, marching verticle bars, rolling horizontal bars -- the program usually could be watched.
barry

Thank you, James.
The signal on ESPN Uno&Dos eventually stablilzed, and the box seems normal again.

Y'know, I always read things like "with a digital signal, you either get a picture or you don't," and that really isn't true. You get these pixilated, drop-out ridden messes that freeze and make the program unwatchable. I grew up with analog black and white TVs, and with even the worst picture -- snow, ghosts, marching verticle bars, rolling horizontal bars -- the program usually could be watched.
barry

Yeah... Digital has it's drawbacks - alot of it depending on the fault tolerance of the equipment - most DCT and DCH boxes (moto) will tile or have minor skips and pauses (like a scratched DVD) before they reach the long term freeze.

HD has significantly more data, as such signal errors tend to show up there first.

I just received a new 3416 from Charter. Is there any way to program it to skip ahead or back 15 minutes. The way it's set up now, it will only skip for 30 seconds which is a painfully slow way to search a recording.

Today, in the middle of watching CSI from my Moxi, it spontaneously rebooted. I hadn't seen that MOXI screen in a LONG time. I waited patiently, and when it got to the end, it did it again, and again, etc.

I unplugged it, checked the vents, unplugged the external USB drive, and plugged it back in. It continued to reboot. AFter a few, I walked to the computer to do some research. WHile looking, I hear the sound come one. So after maybe 20 reboots, it's back.

There is a HUGE hockey game tomorrow that I can't miss! Is it going to die? Any ideas or suggestions?

thanks!

That is how mine started acting before it bit the dust. Lucky Charter had a refurbished one that I got. I did lose all of the programing I had on the external HD though.

So I called about the continuous reboot. I got a great agent, and we quickly agreed, it was dead. Then the dreaded info - Sorry we don't have any Moxi's. OK, send two cable cards. We got a Tivo HD, set it up, and waited for charter to arrive. (Amazingly, I got a same day appointment)

Cable guy shows up. Sorry, no cable cards with me, but I have a Moxi. ARRGHH. At this point I wanted Tivo, and was excited about all of the features (primarily portability of recorder programs). The guy that showed up was a third party contractor. We asked him to call and see if he could pickup the cable card(s) from the Charter Office 5 minutes from my house. Sorry - we don't have any ophine numbers for charter to call.

Good news is I have a working Moxi again, and charter got it fixed fast.

BTW, how long does it take for the channels to have names, and for programming info to show up? Right now I have no channel names, program data, on demand, etc. It also seems you can't record until you have the data -this sucks... At least I can pause the game tonight..

jeff

Conclusion: The Hava virtual remote works 90% of the time with the Moxi whereas the Slingbox remote only works 10% of the time.

For those of us who experienced the disappointment of the 4.1 upgrade ending the use of the Slingbox virtual remote, described in this (http://www.slingcommunity.com/forum/thread/22880/Unable-to-change-channels---After-Charter-Moxi-DVR-Upgrade) Slingbox forum, there is an alternative: Hava.

I just purchased and installed the Hava Platinum HD, described in this (http://www.myhava.com/products.html) list of Hava products. Notice that Hava does all the things Slingbox does, and more, yet cost less. Like Slingbox, Hava did have problems with their virtual remote after the Moxi 4.1 upgrade, as described in this (http://www.myhava.com/forum/viewtopic.php?f=2&t=1088) Hava forum...however Hava came up with a fix, where Slingbox did not.

Hava has had software issues, but they seemed to have solved them. I think Hava has a better picture, and more useful features than Slingbox. Some of the most useful is the ability to record on your computer hard drive, make DVDs, and the ability to have more than one computer to be using Hava at a time. The picture that Hava produces is not true HD...it is closer to the quality of a DVD.

Installing Hava was easy. I did not run into problems until I tried to install the Moxi virtual remote fix...but only because the instructions, given here (http://myhava.com/forum/viewtopic.php?f=17&t=1345) with the download, were not detailed enough in the following ways. First, be sure to put the 4 unzipped files from the download file into the Moxi folder that you created. Second, rerun the Hava setup Wizard and this time check "No installed device" rather than "Moxi" when picking the model for the remote. Finally, I had trouble finding where to select the skin; it is on a drop-down menu on the virtual remote as a another drop-down menu called "Remote Control Style.

I have not had a chance to try the remote viewing feature, but I am happy with how well it works on my computer network. The Moxi remote fix is not perfect, but it is good enough to be usable. Once I either tune to the right Moxi channel, or start playing a recorded program, the hard drive on the computer acts like a DVR, so that I can use those commands to pause, or backup or fast forward the program, so the Moxi remote is not needed, and that also means there is no time delay on those commands....this is a really nice Hava feature. Future upgrades to Hava promise the ability of a learning remote, so I would expect the Moxi virtual remote will eventually be fully fixed, unlike Slingbox, where they seem to have given up.

Conclusion: The Hava virtual remote works 90% of the time with the Moxi whereas the Slingbox remote only works 10% of the time.

For those of us who experienced the disappointment of the 4.1 upgrade ending the use of the Slingbox virtual remote, described in this (http://www.slingcommunity.com/forum/thread/22880/Unable-to-change-channels---After-Charter-Moxi-DVR-Upgrade) Slingbox forum, there is an alternative: Hava.

I just purchased and installed the Hava Platinum HD, described in this (http://www.myhava.com/products.html) list of Hava products. Notice that Hava does all the things Slingbox does, and more, yet cost less. Like Slingbox, Hava did have problems with their virtual remote after the Moxi 4.1 upgrade, as described in this (http://www.myhava.com/forum/viewtopic.php?f=2&t=1088) Hava forum...however Hava came up with a fix, where Slingbox did not.

Hava has had software issues, but they seemed to have solved them. I think Hava has a better picture, and more useful features than Slingbox. Some of the most useful is the ability to record on your computer hard drive, make DVDs, and the ability to have more than one computer to be using Hava at a time. The picture that Hava produces is not true HD...it is closer to the quality of a DVD.

Installing Hava was easy. I did not run into problems until I tried to install the Moxi virtual remote fix...but only because the instructions, given here (http://myhava.com/forum/viewtopic.php?f=17&t=1345) with the download, were not detailed enough in the following ways. First, be sure to put the 4 unzipped files from the download file into the Moxi folder that you created. Second, rerun the Hava setup Wizard and this time check "No installed device" rather than "Moxi" when picking the model for the remote. Finally, I had trouble finding where to select the skin; it is on a drop-down menu on the virtual remote as a another drop-down menu called "Remote Control Style.

I have not had a chance to try the remote viewing feature, but I am happy with how well it works on my computer network. The Moxi remote fix is not perfect, but it is good enough to be usable. Once I either tune to the right Moxi channel, or start playing a recorded program, the hard drive on the computer acts like a DVR, so that I can use those commands to pause, or backup or fast forward the program, so the Moxi remote is not needed, and that also means there is no time delay on those commands....this is a really nice Hava feature. Future upgrades to Hava promise the ability of a learning remote, so I would expect the Moxi virtual remote will eventually be fully fixed, unlike Slingbox, where they seem to have given up.

I switched my Slingbox from my Moxi to my Replay DVR until the Slingbox people wake up (if ever). It is flawless with Replay, but I'm still hoping for a Moxi fix. I wish Charter James could help with getting us a fix for this!

Carl

BTW, how long does it take for the channels to have names, and for programming info to show up? Right now I have no channel names, program data, on demand, etc. It also seems you can't record until you have the data -this sucks... At least I can pause the game tonight..Hopefully you've got the data by now, but if not then get someone here, the Charter forum at DSLReports.com, or a Charter tech on the phone that knows what they're doing to make sure your new Moxi MAC address is assigned to your account.

I had a similar problem when I got a replacement Moxi, but CharterJames fixed it in a heartbeat.

Thanks Rampage,

I have emailed James with all my info, and just got off the phone with charter confirming the new MAC address is on the account (it was the DOCSIS MAC - is this right? They said they didnt have a place for the other 2 MACs).

I also tried doing the Map/location setup, but can't do anything there do to an underlying network error.

Ping "8,2" fails with:
unkonwn host pingtest.dgosvc.com.
unavailable
unavailable

At this point I have an appointment setup on Tuesday to get 2x cable cards for TivoHD. I was a Moxi advocate, but the ongoing supply issues at charter and lack of knowledgable techs have outdone my patience. Moxi should GIVE Charter spare boxes; at least on consignment. I am also excited about some of the Tivo features...

I am hoping there will be news next week about a new Moxi box. There is a cable convention in New Orleans and Digeo is exhibiting in two places (http://2008.thecableshow.com/Exhibiting/ExhibitorList.aspx).

Now that Digeo has settled with Gemstar, will we see an improved program guide?

Cable-card Moxi box?

Retail Moxi box?

I hope at least there will be a new operator Moxi box that TWC will deploy in the Los Angeles area--but I won't hold my breathe.

Gary Einstein

There is, probably a better place to ask this BUT there seems to be several Charter people that frequent this forum and I cannot find a better place to ask this.

I am in the Dayton TN market.

I added a Moxi box to my account yesterday and I already have a Motorola one. The programming was working fine on both after the install. In fact I seemed to get a few CHs that I do not subscribe to on my Moxi but I expected them to go away as they have in the past. I guess it was from an earlier subscriber and I expected to have them turn off after the overnight hit from charter. This type of thing has happened before after an install so I did not call and my Moto was not receiving the unsubscribed CHs.

I received the "hit" I expected sometime this AM, I do not know exactly when as I do not watch what I do not subscribe to.

Some time after the hit I lost HD Net and HD movies on both of my boxes. I still receive EVERY other ch I subscribe to.

On the Moxi I get the blue screen "If you don't subscribe..." but on the Moto it is just a blank screen. The Moto does correctly report any other unsubscribed ch but it has no message on HD Net or movies.

I have tried power cycling both to no avail so I called Charter several times.
1. CSR sent a hit to both boxes and said they would come back on after 10 minutes. No go.
2. CSR said a HIT could take 3-4 hours. ??? Then I asked to be connected to a supervisor and she hung up.
3. Wanted to schedule a service call in spite of the fact that the error is clearly somewhere else.
4. Said it had to be a signal issue with only those two chs (Not the cable signal but some other signal that was missing at the head end?)

Now all I wand is for my two DVRS to receive what I subscribe to. I cannot see any way this could be an issue at my end so whatever was done at Charter needs to get fixed.

I dropped most of my DTV account to add Charter cable because of the expense of upgrading to HD with DTV but this is making the decision look bd because, with DTV, if there is a general outage (Loss of signal to the head end) the display a message to that effect on the chs involved and the CSRs usually know about it. (At least 50% will know so if you talk to 4 you will get the correct answer)

If anyone has any ideas of something I could try or what the problem really is I would REALLY be thankful.

Olddog.

I am hoping there will be news next week about a new Moxi box. Some info made its way into a press release from Cable labs: (http://cablelabs.com/news/pr/2008/08_pr_cablenet_042108.html)
Digeo will showcase its latest DVR for cable, the Moxi HD DVR 3012. Digeo will be showing the Emmy Award-winning user interface, dual digital tuning capability, and integrated CableCARD. This new DVR includes a streamlined processor and increased hard drive.
No word on which Cable companies might be deploying the new box. Or when.

It will work, but you've got to watch out for the anti-piracy measures

1) If DVI is in use All other analog outputs will be disabled

Work around this by using your component outputs to your TV instead

2) The moxi will not output ANYTHING to SD outputs if you're set to any resolutions over 480

If you want to output to SD, you'll need to set your box to 480. Otherwise you'll need to share the Component Output if you want to Watch and Record in HD.


Charter James:

Could you help with this issue? I just got a new Samsung 46" 650 series HDTV and I'm wondering about the DVI output on my Moxi box. I have a DVI to HDMI adapter cable and after reading your post above, I'm wondering if I should change to a component cable hook up to make my SD channels look better. The HD channels that I get from Charter in Madison look unbelievable, but obviously with an HDTV, most SD channels will look like crud compared to HD. I'm just wondering if this setup might improve the PQ on the SD channels. I have the HDTV options in the Moxi setup from 480 to 1080 all checked.

On a side note, I had a MOXI box for several years, and it died earlier this spring:(. I had the new Motorola DVR for three days and wrote my Charter office to complain about the new box. They replaced my new one with a MOXI box the nest day !:D
Thanks.

Charter James:

Could you help with this issue? I just got a new Samsung 46" 650 series HDTV and I'm wondering about the DVI output on my Moxi box. I have a DVI to HDMI adapter cable and after reading your post above, I'm wondering if I should change to a component cable hook up to make my SD channels look better. The HD channels that I get from Charter in Madison look unbelievable, but obviously with an HDTV, most SD channels will look like crud compared to HD. I'm just wondering if this setup might improve the PQ on the SD channels. I have the HDTV options in the Moxi setup from 480 to 1080 all checked.

On a side note, I had a MOXI box for several years, and it died earlier this spring:(. I had the new Motorola DVR for three days and wrote my Charter office to complain about the new box. They replaced my new one with a MOXI box the nest day !:D
Thanks.


I'd try the component, but I'll warn you in advance, it's been my experience that most LCD and Plasma TVs will have a significantly poorer SD picture on a Moxi and other boxes - this is due to the lower grade of analog tuner in the box (on the bright side, with luck we'll see less and less analog in the next 3 years!)


I loved my moxi dearly but when I went HD the analog content I had recorded and watched before (and looked great) on my SD Tube suddenly got all pixelated and blotchy... that's when I changed over to the 6416.

I miss the moxi menu (and HD expansion) but I just can't stand the PQ

*hopefully* this is addressed in the new moxi box, however there's not ETA on that bugger

There is, probably a better place to ask this BUT there seems to be several Charter people that frequent this forum and I cannot find a better place to ask this.

I am in the Dayton TN market.

I added a Moxi box to my account yesterday and I already have a Motorola one. The programming was working fine on both after the install. In fact I seemed to get a few CHs that I do not subscribe to on my Moxi but I expected them to go away as they have in the past. I guess it was from an earlier subscriber and I expected to have them turn off after the overnight hit from charter. This type of thing has happened before after an install so I did not call and my Moto was not receiving the unsubscribed CHs.

I received the "hit" I expected sometime this AM, I do not know exactly when as I do not watch what I do not subscribe to.

Some time after the hit I lost HD Net and HD movies on both of my boxes. I still receive EVERY other ch I subscribe to.

On the Moxi I get the blue screen "If you don't subscribe..." but on the Moto it is just a blank screen. The Moto does correctly report any other unsubscribed ch but it has no message on HD Net or movies.

I have tried power cycling both to no avail so I called Charter several times.
1. CSR sent a hit to both boxes and said they would come back on after 10 minutes. No go.
2. CSR said a HIT could take 3-4 hours. ??? Then I asked to be connected to a supervisor and she hung up.
3. Wanted to schedule a service call in spite of the fact that the error is clearly somewhere else.
4. Said it had to be a signal issue with only those two chs (Not the cable signal but some other signal that was missing at the head end?)

Now all I wand is for my two DVRS to receive what I subscribe to. I cannot see any way this could be an issue at my end so whatever was done at Charter needs to get fixed.

I dropped most of my DTV account to add Charter cable because of the expense of upgrading to HD with DTV but this is making the decision look bd because, with DTV, if there is a general outage (Loss of signal to the head end) the display a message to that effect on the chs involved and the CSRs usually know about it. (At least 50% will know so if you talk to 4 you will get the correct answer)

If anyone has any ideas of something I could try or what the problem really is I would REALLY be thankful.

Olddog.

If you're missing just the HD nets and you subscribe to the HD Tier then you've got a high frequency signal issue. The moxi has a lower signal tolerance that motorola boxes, as such you tend to lose HD channels there first.

a "HIT" does not take 3 to 4 hours unless something majorly wrong takes place - The problem is the billing system ques all the commands and sends them to the digital controller, as such if there's a backlog it may take a while.

Usually unless some major communications error takes place it should happen within 30 minutes.

All a "Hit" does is send a command to the Digital controller that says "Box XXXXX you have programming YYYYY" - this works great if someone's updated your account or your not getting an entire service that your missing (like the entire HD tier) but if you're just missing 2 channels out of a tier, chances are it's signal related.

Call Centers are notorious for saying "there's a known outage" They'll declare an "outage" if more than 10 people call with the same problem - unfortunately when you've got 50,000 boxes in one area, it's easy for 10 people to have the same problem.

I generally recommend making a trip to the local office and having a talk with the local people - they can usually get problems fixed faster and tend to put more effort into resolving them.

if the issue continues I'd ask for a customer service to technicial operations manager at your local office and push to have it resolved. In the past they'd swap you out with a 6416 since they have a better signal tolerance, but given shortages of 6416s you're now more likely to keep a moxi

I switched my Slingbox from my Moxi to my Replay DVR until the Slingbox people wake up (if ever). It is flawless with Replay, but I'm still hoping for a Moxi fix. I wish Charter James could help with getting us a fix for this!

Carl

I wish I could too, unfortunately this battle is between Digeo and Sling and Digeo is well aware of it (Sling seems less interested)

Charter James:

Could you help with this issue? I just got a new Samsung 46" 650 series HDTV and I'm wondering about the DVI output on my Moxi box. I have a DVI to HDMI adapter cable and after reading your post above, I'm wondering if I should change to a component cable hook up to make my SD channels look better. The HD channels that I get from Charter in Madison look unbelievable, but obviously with an HDTV, most SD channels will look like crud compared to HD. I'm just wondering if this setup might improve the PQ on the SD channels. I have the HDTV options in the Moxi setup from 480 to 1080 all checked.

On a side note, I had a MOXI box for several years, and it died earlier this spring:(. I had the new Motorola DVR for three days and wrote my Charter office to complain about the new box. They replaced my new one with a MOXI box the nest day !:D
Thanks.

Madison, WI is an ALL DIGITAL SIMULCAST SYSTEM. If you have a cable box or cable cards all of your channels are digital. I have both boxes, Moxi and DCH 3416, James is right, the Moxi quality is a little less than the DCH or DCT series of cable boxes. But the non HD channels still look great compared to an analog signal without a cable box.

Madison, WI is an ALL DIGITAL SIMULCAST SYSTEM.

Lucky dogs :(
I've been told we (my market) *should* be ADS by Feb of next year... but since we are only required to be able to retransmit the all digital broadcasters in analog, I have a feeling we may not be.

CharterJames - or anyone else who might have some input:

Thanks as always for your useful input on this forum. I don't post frequently because I love the Moxi and rarely have any trouble with it. However, now I've got a couple of minor issues that I'd like to get some input on.

1) Setting the Moxi to record from a computer over the internet: This is a great feature, apart from the fact that sometimes it doesn't work. I do have Charter internet and a charter.net account, but this morning I tried to set the Moxi to record something from here at work, and got this message:

Your 'Charter Moxi (Box ID:...)' DVR is not responding.

Verify that it is connected to your cable service and
a power outlet, and try again.

Of course it's possible that there's a power outage at my house, but I doubt it - beautiful day here in ATL - and besides, I've gotten this message in the past when I've been at home and could verify that the box was working fine.

Is this indicative of a signal issue or something else I need to have checked out, or is the system just buggy on occasion?

2) I'm a Tampa Bay Rays fan, and since the team is quite amazingly in first place, I caved in and bought the MLB Extra Innings package the other day, so I can watch them from here in Atlanta. I'd like to be able to set the Moxi to record all Rays games, but I suspect that this is not possible. I'm afraid that if I hit "record series," I'll get either:

-Anything called "Major League Baseball" (way too many programs),

-Or, just the remaining games in whatever series I've selected (e.g., "Tampa Bay Rays at Cardinals," which starts today and runs through Sunday), which obviously doesn't take into account the next series they will play, at Oakland next week.

Of course I can record all of the games manually, but it would be nice to not have to remember to do so every two weeks as new program guide information becomes available.

Thanks for any input you can provide!

Evan

CharterJames - or anyone else who might have some input:

Thanks as always for your useful input on this forum. I don't post frequently because I love the Moxi and rarely have any trouble with it. However, now I've got a couple of minor issues that I'd like to get some input on.

1) Setting the Moxi to record from a computer over the internet: This is a great feature, apart from the fact that sometimes it doesn't work. I do have Charter internet and a charter.net account, but this morning I tried to set the Moxi to record something from here at work, and got this message:

Your 'Charter Moxi (Box ID:...)' DVR is not responding.

Verify that it is connected to your cable service and
a power outlet, and try again.

Of course it's possible that there's a power outage at my house, but I doubt it - beautiful day here in ATL - and besides, I've gotten this message in the past when I've been at home and could verify that the box was working fine.

Is this indicative of a signal issue or something else I need to have checked out, or is the system just buggy on occasion?


This is usually indicative of a signal issue - most likely with the cable modem in the moxi box - to verify your modem is online and able to communicate you can go into internal diagnostics (Menu + ok on the front of the box) and go down to option 8, then option 82 - Ping Test

This will send a single ping to the Digeo Server - if you can't ping your modem is offline - and therefore can't reach the portal server for web scheduling.

You might be able to correct this yourself if you have access to where your splitters are and you can arrange it so the moxi is on a line that isn't split as often or at as high of a loss (each leg of a splitter will give a -db rating that indicates how much signal is loss from the split)

Otherwise you're probably going to have to have one of our techs go out and correct it

2) I'm a Tampa Bay Rays fan, and since the team is quite amazingly in first place, I caved in and bought the MLB Extra Innings package the other day, so I can watch them from here in Atlanta. I'd like to be able to set the Moxi to record all Rays games, but I suspect that this is not possible. I'm afraid that if I hit "record series," I'll get either:

-Anything called "Major League Baseball" (way too many programs),

-Or, just the remaining games in whatever series I've selected (e.g., "Tampa Bay Rays at Cardinals," which starts today and runs through Sunday), which obviously doesn't take into account the next series they will play, at Oakland next week.

Of course I can record all of the games manually, but it would be nice to not have to remember to do so every two weeks as new program guide information becomes available.

Thanks for any input you can provide!
Evan

This is a limitation of any DVR - it has to rely on the programming info made availible - unfortunately it doesn't see each team as a unique set of tv programs (all braves as a series etc) likewise Series that use a unique name also suffer this limitation - for example, at one point and time, National Geographic's "Taboo" used to be listed with it's subject (i.e. Taboo: Body Piercing) and therefore you wouldn't be able to get Taboo as a series because it thinks the series name is Taboo: Body Piercing.

It would be nice to be able to program around a key word - but again, it would look for SPECIFIC words... so if you said "Atlanta Braves" and the program didn't use those specific words in the title (ATL or just Atlanta or Braves) you'd miss it. so half the problem is data entry and the other half is a function not yet programmed into the Digeo guide (TV Guide doesn't have this feature either)

Charter refused to lease me a 2nd MOXI so I asked what brand to buy on my own. They told me to look for a MOXI and I bought one from eBay.

Once the unit arrived Charter then refused to provision the unit, which makes me pretty angry. It plays channels but can't identify them properly so it won't record anything and cannot play On Demand content, etc.

I've since purchased an external hard drive to allow me to carry recorded programs from my 1st MOXI to the 2nd one.

Today I also purchased a MOXI Mate which I hope simplifies my life a bit further. With 375 pages of comments on this thread I'm hoping someone can simply give me some good advice to save me from reading every comment posted.

At this point I'm guessing that the MOXI Mate will be the best solution, and that my 2nd MOXI will just provide limited functionality in a 3rd room. With 7 TVs in the house, all with different functionality, it can get kind of tricky to decide where to send the kids or a guest to watch a movie... depending on the source of the film.

Today I also purchased a MOXI Mate which I hope simplifies my life a bit further. With 375 pages of comments on this thread I'm hoping someone can simply give me some good advice to save me from reading every comment posted.

At this point I'm guessing that the MOXI Mate will be the best solution, and that my 2nd MOXI will just provide limited functionality in a 3rd room. With 7 TVs in the house, all with different functionality, it can get kind of tricky to decide where to send the kids or a guest to watch a movie... depending on the source of the film.

Unfortunately you would have saved yourself some money if you would have read this board. Charter will not let you use a purchased Moxi since Moxi has not been sold as a commercial product and they assume all personally owned boxes are stolen, and since they don't have a cable card they don't have to allow them.

As it pertains to the Moxi Mate you need to have a modell 9022 in order for it to work with a Moxi Mate. More than likely but not definately you will have a 9012 which will have a 80GB HDD and will not work with a Moxi Mate.

Your only real option right now for a commercially purchased DVR would be a Tivo. And if you want a second room option you need to buy a second Tivo and link them together via a Tivo Router.

There are other options to send a signal to different TVs but I am not very knowledgable when it comes to these options but there are many on this board that can help you out.

I've since purchased an external hard drive to allow me to carry recorded programs from my 1st MOXI to the 2nd one.



And to sadly add further distress, the external hard drive cannot be shared by different MOXI boxes. Once a MOXI box formats a hard drive, its contents can only be read by the specific box that formatted it.

Latest News on Moxi:

http://www.pr-inside.com/digeo-inc-to-exhibit-at-the-r595880.htm

There is a press kit available here:

http://www.virtualpressoffice.com/media/presskit/detail.jsp?showId=1181060943411&companyId=1210777074321

Can anybody get this info?

Latest News on Moxi:

http://www.pr-inside.com/digeo-inc-to-exhibit-at-the-r595880.htm

There is a press kit available here:

http://www.virtualpressoffice.com/media/presskit/detail.jsp?showId=1181060943411&companyId=1210777074321

Can anybody get this info?

Of course *evil grin* - I just had to register with my cable company credentials :D


Charter Communications to Deploy Moxi Cable HD DVR 3012 from Digeo
Charter first to offer next generation Moxi for Cable

NEW ORLEANS, LA — May 19, 2008 — Digeo, Inc., today announced that Charter Communications, Inc. will begin deploying the new Moxi Cable HD DVR 3012.

The announcement marks the first order and deployment of Digeo's second generation offering which incorporates a dual HD-tuner digital video recorder (DVR). The Moxi 3012 also includes the Emmy® award-winning Moxi Menu user interface, along with the following advanced features:



Full DVR functionality

CableCARD® multi-stream 2-way support

Remote web scheduling capable

External storage options up to 1TB

Extensive data mining through the Moxi portal for real-time customer usage insights


"Charter's support of our newest version of the Moxi platform marks an important milestone for Digeo," said Greg Gudorf, CEO of Digeo, Inc. "We're confident that Charter's customers will enjoy the many new features that the Moxi 3012 provides."

"Charter is committed to providing its customers a superior video service," said Ted Schremp, Senior Vice President of Product Management and Strategy for Charter. "The Moxi platform is very popular with our video customers for its ease of use and functionality. The Moxi 3012 HD DVR has even more of the features and interactivity our customers value, and we are excited to bring the next generation of Moxi to our customers' homes."

The Moxi Cable HD DVR 3012 is targeted for deployment to Charter customers in the third quarter.

About Digeo, Inc.

Digeo, Inc. creates state-of-the-art home entertainment technologies, including digital media recorder (DMR) platforms and services. The company's mission is to enable the best consumer experience in high-definition entertainment for the connected home.

Digeo's flagship product - the two-time Emmy® Award-winning Moxi Media Center - serves as a hub for whole-home distribution of digital entertainment and more than 400,000 units have been shipped to more than 100 markets by eight cable operators nationwide. The company also licenses its technology to third-party companies as the user interface, application or customer connection portal to drive their products or services. Additionally, Digeo recently reached an agreement on a tru2way host device license with CableLabs and is developing a Moxi application for tru2way.Backed by Paul Allen's Vulcan, Inc., Digeo is based in Kirkland, Wash. For more information, please visit http://www.digeo.com.



# # #

Digeo, Moxi, and their respective logos are the trademarks of Digeo, Inc. Use of the trademarks and service marks of the National Television Academy ("NTA"), including the mark EMMY®

Is this the rumored "black Moxi"?

Is this the rumored "black Moxi"?

Affirmative

Don't we already have 3/5 of these already?

I just wish we had stacked folders for the same program. I wonder about 4.2?
Thanks James for getting that.
Wayne

My Moxi Box just crapped out on me. The display doesn't even light up... (some times after a power outage, it would 'blink' 88:88 but it's not even doing that. Two thing:

A) Is it done for, and
B) should I hold out for the New Moxi box? Any idea as to when these will be rolled out?

My Moxi Box just crapped out on me. The display doesn't even light up... (some times after a power outage, it would 'blink' 88:88 but it's not even doing that. Two thing:

A) Is it done for, and
B) should I hold out for the New Moxi box? Any idea as to when these will be rolled out?

A) It seems like it try a hard reset (unplug it from the wall and wait 20-30 seconds and then plug it back in)...If that doesn't work it most likely is dead

B) I was just at my local office today to check on the status of the new moxi and I was surprised to here that they new about it. They were told though that since we still have some original moxis in stock we would be put at a low priority of getting the boxes....So check with your office to see if they have any original moxis and if they don't they might get them soon...our office said they don't expect any until next year.

Is there any chance that the new Moxi will have Moximate ability? Failing that, will it at least be able to output HD signals on the component outputs while at the same time put out an SD down-rez'd signal on the S-Vid output? The HD tuner I gave up to get a Moxi had that ability 3.5 years ago, and since I run my moxi thru the house via an RF modulator, I've had it locked down to 480i most of the time. And failing THAT, any chance they'd have a button on the remote to toggle between 480i-only output and whatever output it would otherwise put out according to the source signal?

Don't we already have 3/5 of these already?

I just wish we had stacked folders for the same program. I wonder about 4.2?
Thanks James for getting that.
Wayne

Pretty much - from what was described the 3012 is the card based version of the 9012 - though given they had to rework the box to meet FCC mandates I'd hope they went ahead and put in tuners and HD on par with the 6416

Is there any chance that the new Moxi will have Moximate ability? Failing that, will it at least be able to output HD signals on the component outputs while at the same time put out an SD down-rez'd signal on the S-Vid output? The HD tuner I gave up to get a Moxi had that ability 3.5 years ago, and since I run my moxi thru the house via an RF modulator, I've had it locked down to 480i most of the time. And failing THAT, any chance they'd have a button on the remote to toggle between 480i-only output and whatever output it would otherwise put out according to the source signal?

doubt it, moxi is the only DVR I've seen that locks out SD when you are using HD resolutions. I'd also doubt mate ability any time soon... If 3012 uses similar naming conventions to the 9012 then the 12 means 1 TV, 2 Tuners.

Could someone in the Madison WI area verify that they have current EPG data? Mine hasn't updated since last Wednesday. I also don't have VOD working, the ticker is empty, and I can't access it from the web, so I'm concerned that the cable modem is dead. I've tried a cold reboot and triggers . . . no help. I want to verify that it's not network-wide, though, before calling Charter. -Tx, JMC

Could someone in the Madison WI area verify that they have current EPG data? Mine hasn't updated since last Wednesday. I also don't have VOD working, the ticker is empty, and I can't access it from the web, so I'm concerned that the cable modem is dead. I've tried a cold reboot and triggers . . . no help. I want to verify that it's not network-wide, though, before calling Charter. -Tx, JMC

You've got all the classic signs of a modem failure (no epg, no VOD, no ticker)

You can verify this by doing a option 8, 82 - ping test - if your not pinging, chances are something's skewed the modem signal elvels

Is it possible to use a USB drive that also includes a Ethernet port, and share the disk space with the moxi?

Will there be an upgrade to allow viewing moxy recordings via the internet?

Is it possible to use a USB drive that also includes a Ethernet port, and share the disk space with the moxi?

Will there be an upgrade to allow viewing moxy recordings via the internet?

When a hard drive is connected to the moxi it will repartition it and include it in a single volume with the main hard drive (like a RAID or JBOD array)

This is an *encrypted* partition that is set up so only the moxi box that partitioned the drive can read it. So far I've yet to see or read any reports of anyone getting around this.

There is no sharing of the drive, no accessing of the drives data etc.
The MPAA has put TREMENDOUS pressure on Digeo as well as cable MSOs to lock out just about every method of pulling digital content to computer or for recording.

That being said I also do not think we'll ever see any sort of remote accessing of recorded content on the Moxi. Future moxi boxes can access other content (media shares etc) but I do not think you'll see the reverse... not unless someone completely re-writes copyright laws and manages to do away with the MPAA, the RIAA and a few other groups.

You've got all the classic signs of a modem failure (no epg, no VOD, no ticker)

You can verify this by doing a option 8, 82 - ping test - if your not pinging, chances are something's skewed the modem signal elvels

CJ,
Is that done from the diagnostics menu? -Tx, JMC

CJ,
Is that done from the diagnostics menu? -Tx, JMC

yep - sorry about that, since the post mentioned Actions and Triggers I didn't clarify

Diagnotics - (8) Actions and Triggers - (82) List of Pinged Sites

It says list, but so far every box I've seen only hits the Digeo Server 1 time

yep - sorry about that, since the post mentioned Actions and Triggers I didn't clarify

Diagnotics - (8) Actions and Triggers - (82) List of Pinged Sites

It says list, but so far every box I've seen only hits the Digeo Server 1 time

Thanks, CJ. So if the modem is truly shot, is there any hope for the box overall? Or am I doomed to getting a standard cable DVR or (even better) TiVo?

Thanks, CJ. So if the modem is truly shot, is there any hope for the box overall? Or am I doomed to getting a standard cable DVR or (even better) TiVo?

Usually it's just a signal issue that needs to be corrected, though most Charter markets now have more Moxi than 6416s, so if you prefer moxi you're in luck

Could someone in the Madison WI area verify that they have current EPG data? Mine hasn't updated since last Wednesday. I also don't have VOD working, the ticker is empty, and I can't access it from the web, so I'm concerned that the cable modem is dead. I've tried a cold reboot and triggers . . . no help. I want to verify that it's not network-wide, though, before calling Charter. -Tx, JMC

Everything is working fine in Middleton, WI.

I have both a Moxi and DCH 3416. The DCH has a better picture but the menu and operability sure leave a lot to be desired after you have learned the Moxi.

Is it possible to use a USB drive that also includes a Ethernet port, and share the disk space with the moxi?

Will there be an upgrade to allow viewing moxy recordings via the internet?

If I understand correctly you want to share a hard drive between your moxi and your computer. If that is the case...probably not...the only way it would have a chance is if your computer runs off of Linux since that is what the HDD for the Moxi is provisioned with.

I doubt Moxi will have an upgrage that will allow legal viewing of a moxi recording via the internet.

Anyone in the St. Louis area in need of an extra Moxi Mate box. Let me know, I have one I can part with.

http://www.tvpredictions.com/charter052008.htm

Sorry if this had already been talked about i've been busy lately and not on the boards much but this is good news.

My Moxi is crashing and rebooting pretty much any time I try and watch anything or push a button (play, pause, ff, though I can usually navigate menus). Sometimes if it reboots itself it goes immediately into another reboot without getting through to live TV. This has been happening on and off since Monday (though sometimes if I leave it alone for a few hours, I can then use it again for awhile before it starts freaking out again)

I know this is a sign that the Moxi is dead/dying... however, I'm with Charter, Glendale CA and there's supposedly an "outage" in my area (I finally thought the previous week long outage was done with) so the tech that I spoke to won't schedule an appointment to replace it until the outage is complete. I certainly don't want to miss a week's worth of recording if I don't have to, so is it worth waiting to see that the outage is what's causing my Moxi to keep crashing or should I keep calling until I can get someone to schedule me something?

Well, after months of toiling in the lands of the disposessed, I got a replacement Moxi today! It's just an old one...nothing new here to get excited about. But it sure is good to be back after they took my old Moxi and replaced it with a 3416.

Here's the bad news...my external hard drive (which has sat unused in the interim) is not recognized by the new box. I pllug it in and nothing happens. I've reformated it on my pc and the computer can see it just fine. But the Moxi does not.

The drive powers up when plugged in to either usb port, so I assume that means the usb ports are fine. I've triggered a software download and rebooted the moxi. I've tried everything I can think of, and the box appears to be in excellent condition otherwise with every other feature working fine. So I'm left with the conclusion that the external hard drive feature must be 'turned off'. I'm in the St. Louis area, and I had this feature with this very same hard drive with my last Moxi.

I saw someone mention upthread something about external hard drive selection in 'settings'. I have no such option in my settings menu. Could this be a clue as to what's wrong?

This is what I'm looking forward too!

I saw someone mention upthread something about external hard drive selection in 'settings'. I have no such option in my settings menu. Could this be a clue as to what's wrong?

In short, if that feature is missing from the Settings, it won't recognize the hard drive. One time this happened to me, after a software upgrade, that the external hard drive feature disappeared, and I had to have the box replaced. The replacement box didn't have the feature either, but after the guy installing the box forced some software upgrades, it appeared (I didn't let him leave until it had rebooted again and I verified the HD was working with it!), so maybe your box has to have this done as well?

My Moxi is crashing and rebooting pretty much any time I try and watch anything or push a button (play, pause, ff, though I can usually navigate menus). Sometimes if it reboots itself it goes immediately into another reboot without getting through to live TV. This has been happening on and off since Monday (though sometimes if I leave it alone for a few hours, I can then use it again for awhile before it starts freaking out again)

I know this is a sign that the Moxi is dead/dying... however, I'm with Charter, Glendale CA and there's supposedly an "outage" in my area (I finally thought the previous week long outage was done with) so the tech that I spoke to won't schedule an appointment to replace it until the outage is complete. I certainly don't want to miss a week's worth of recording if I don't have to, so is it worth waiting to see that the outage is what's causing my Moxi to keep crashing or should I keep calling until I can get someone to schedule me something?


Moxi freezes and pauses might be caused by signal drops, however they shouldn't be causeing reboots or hard crashes that require a reboot to move on.

Go into diagnostics (Menu + ok on the front of the box for 3 seconds)
Drop down to 8, then 83 and do a software reload - that will reboot the box on it's own in 30 minutes (it won't tell you when it's done, but you can menu out and watch TV while you're waiting)

If a software reload doesn't do the trick, try the box on another outlet in your house, and if you have other boxes try keeping them on the same channel (or tuning the second box to the same channel when the first locks up) This way you can see if it's a channel issue etc.

Sadly it wouldn't be the first (or the last) time the system declares an outage for something that isn't affecting everyone in one specific area. Unfortunately alot of people use that as a reason not to troubleshoot any other issues.

Well, after months of toiling in the lands of the disposessed, I got a replacement Moxi today! It's just an old one...nothing new here to get excited about. But it sure is good to be back after they took my old Moxi and replaced it with a 3416.

Here's the bad news...my external hard drive (which has sat unused in the interim) is not recognized by the new box. I pllug it in and nothing happens. I've reformated it on my pc and the computer can see it just fine. But the Moxi does not.

The drive powers up when plugged in to either usb port, so I assume that means the usb ports are fine. I've triggered a software download and rebooted the moxi. I've tried everything I can think of, and the box appears to be in excellent condition otherwise with every other feature working fine. So I'm left with the conclusion that the external hard drive feature must be 'turned off'. I'm in the St. Louis area, and I had this feature with this very same hard drive with my last Moxi.

I saw someone mention upthread something about external hard drive selection in 'settings'. I have no such option in my settings menu. Could this be a clue as to what's wrong?

Do you have a Motorola DCH 3416 (or DCT 3416) or the new BMC 3012?

If it doesn't have the moxi menu system, you've got the other style of DVR we have (the 64xx / 34xx series) which does not yet support remote scheduling or hard drive expansion.

I wish I could too, unfortunately this battle is between Digeo and Sling and Digeo is well aware of it (Sling seems less interested)

If someone can get me the pronto hex codes or a ccf file for the moxi remote that works on 4.1 I can create a jp1 upgrade slingbox bin file that should work. The problem is I don't have a moxi anymore to test with. I had another burn up and now have to live with the 3416. I'll need someone to help me test but I need the pronto hex codes or a ccf file to decode first. Anyone got a jp1 learning remote to help out?

If someone can get me the pronto hex codes or a ccf file for the moxi remote that works on 4.1 I can create a jp1 upgrade slingbox bin file that should work. The problem is I don't have a moxi anymore to test with. I had another burn up and now have to live with the 3416. I'll need someone to help me test but I need the pronto hex codes or a ccf file to decode first. Anyone got a jp1 learning remote to help out?

I have access to neither and the support crew I spoke with @ digeo didn't have any sort of access to those

Do you have a Motorola DCH 3416 (or DCT 3416) or the new BMC 3012?

If it doesn't have the moxi menu system, you've got the other style of DVR we have (the 64xx / 34xx series) which does not yet support remote scheduling or hard drive expansion.


Sorry, I probably could have been more clear. I had a DCT 3416. They replaced it with a Moxi at my insistance. The Moxi was missing the External Hardrive features (and upon closer inspection, the On Demand feature as well!).

But a call to Charter tech support resulted in a surprisingly informed tech figuring out that those features had been deactivated on their side for some reason. So reactivating them and triggering a new software download solved the problem.

I cannot express how happy I am to have a working Moxi again! Perhaps this will suffice -> :D

Could someone in the Madison WI area verify that they have current EPG data? Mine hasn't updated since last Wednesday. I also don't have VOD working, the ticker is empty, and I can't access it from the web, so I'm concerned that the cable modem is dead. I've tried a cold reboot and triggers . . . no help. I want to verify that it's not network-wide, though, before calling Charter. -Tx, JMC

Hi jcaparula, was your issue resolved? If so, how? I am also in Madison and my Moxi EPG last updated on 5/15. I have tried pinging/reacquiring IP address and nothing has worked.

Hi jcaparula, was your issue resolved? If so, how? I am also in Madison and my Moxi EPG last updated on 5/15. I have tried pinging/reacquiring IP address and nothing has worked.
Sir Weasel,

Nope. I have a tech scheduled for tomorrow eve. Interesting . . . mine last updated on 5/14. As of this evening I will have no program info on the Moxi. Makes me wonder if this is a Madison problem.

Sir Weasel,

Nope. I have a tech scheduled for tomorrow eve. Interesting . . . mine last updated on 5/14. As of this evening I will have no program info on the Moxi. Makes me wonder if this is a Madison problem.

Things are just fine on the West Side (Middleton).
EPG update is 5/22 and Entitlements updated 5/26 (Today).
Must be your modem is off line.
I would unplug it for a minute, then plug 'er in again and see what happens.

Things are just fine on the West Side (Middleton).
EPG update is 5/22 and Entitlements updated 5/26 (Today).
Must be your modem is off line.
I would unplug it for a minute, then plug 'er in again and see what happens.

Already tried that several times. Also had Charter try to reset it remotely . . . nothing. That's why I scheduled the service call.

If the modem is truly dead, what's the likely prognosis? Can they just replace the modem or will I need a whole new box?

I'm in St. Louis and my Moxi has been rebooting periodically since last night (Sunday 05/25). Sometimes following the reboot it will work fine, but then a few hours later it will reboot again. Sometimes following reboot I get the "limited services" message.

When I called Charter they said there were some outages going on in St. Louis that might be affecting the Moxi box, though they couldn't say for sure. I'm hoping this is the case so I don't have to lose my Moxi 9022 with bunches of recorded shows.

Could the outage be affecting my Moxi or is it likely dying? If it does need to be replaced (and no Moxi's are available), what is the preferred box?

Also, the Charter agent on the phone said I could go to my local office and get a Moxi replacement box and they could provision it remotely over the phone. Is this true?

Thanks for any help.

I'm also in Madison and my EPG info also stopped updating. I tried calling Charter, but that was no help. I went to the Charter Fitchburg office and I had worse luck there. The woman told me that Charter has not supported Moxi for over a year. I told her that Charter had purchased the new black Moxi and it would be available later this summer. She told me that was incorrect... but I know otherwise. I then asked her how much progress Charter has made with Switched Digital Video (SDV). She just smiled and informed me that I already had Charter Digital. Hmmm...

So, now I have the other Charter DVR. I asked the CSR if it was the 3416 model, but she had no idea. I must say, this DVR has MUCH better video and Awesome sound. It even has a hdmi output. The user-interface isn't as pretty as the Moxi, but oh well. I guess this box will do until the new Moxi is available.

Marky

Sorry, I probably could have been more clear. I had a DCT 3416. They replaced it with a Moxi at my insistance. The Moxi was missing the External Hardrive features (and upon closer inspection, the On Demand feature as well!).

But a call to Charter tech support resulted in a surprisingly informed tech figuring out that those features had been deactivated on their side for some reason. So reactivating them and triggering a new software download solved the problem.

I cannot express how happy I am to have a working Moxi again! Perhaps this will suffice -> :D

Good deal :)
With all the articles it's finally good to have more "proof" of what I suspected all along (that Paul Allen was going to make sure Charter rolled out the new Moxi one way or another...)

So, now I have the other Charter DVR. I asked the CSR if it was the 3416 model, but she had no idea. I must say, this DVR has MUCH better video and Awesome sound. It even has a hdmi output. The user-interface isn't as pretty as the Moxi, but oh well. I guess this box will do until the new Moxi is available.

Marky

This does not bode well. My Moxi has an external HD with tons of recorded programs (including most of the 4th season of Lost) and I will be one unhappy customer if I'm forced to lose that, despite any advantages the other box may have.

Also, the Charter agent on the phone said I could go to my local office and get a Moxi replacement box and they could provision it remotely over the phone. Is this true?

Thanks for any help.


That is not true. The Moxi has to be replaced by a Charter tech. I am also in St. Louis & my Moxi died a month or so ago. At that time, no Moxis were available & I ended up with the Motorola DVR.

That is not true. The Moxi has to be replaced by a Charter tech. I am also in St. Louis & my Moxi died a month or so ago. At that time, no Moxis were available & I ended up with the Motorola DVR.

Saluki is correct,
They are talking about letting us do the xx16 DVRs (3416 & 6416s) over the counter, but the Moxi box has a modem to be provisioned and that modem can *only* be provisioned when online.

If someone can get me the pronto hex codes or a ccf file for the moxi remote that works on 4.1 I can create a jp1 upgrade slingbox bin file that should work. The problem is I don't have a moxi anymore to test with. I had another burn up and now have to live with the 3416. I'll need someone to help me test but I need the pronto hex codes or a ccf file to decode first. Anyone got a jp1 learning remote to help out?

Go here: http://www.hifi-remote.com/jp1/ And you should be able to join the Yahoo group and find the file for the Moxi. I have a AIO8910 and it works great with the Moxi by using that file.

same here. i'm in Madison area too. my moxi program menu hasn't updated since Monday (I think). now all i get is the channel names (e.g. Home Box Office, TNTHD, etc). no scheduling capability, no searching, no nothing. my ticker, however, works. so does onDemand. weird~~ rebooting or triggering did not help.

i have a tech scheduling this thursday. i will post whatever he tells me on this board.

if others find out the cause, please let me or the board know! thanks!

I'm also in Madison and my EPG info also stopped updating. I tried calling Charter, but that was no help. I went to the Charter Fitchburg office and I had worse luck there. The woman told me that Charter has not supported Moxi for over a year. I told her that Charter had purchased the new black Moxi and it would be available later this summer. She told me that was incorrect... but I know otherwise. I then asked her how much progress Charter has made with Switched Digital Video (SDV). She just smiled and informed me that I already had Charter Digital. Hmmm...

So, now I have the other Charter DVR. I asked the CSR if it was the 3416 model, but she had no idea. I must say, this DVR has MUCH better video and Awesome sound. It even has a hdmi output. The user-interface isn't as pretty as the Moxi, but oh well. I guess this box will do until the new Moxi is available.

Marky

same here. i'm in Madison area too. my moxi program menu hasn't updated since Monday (I think). now all i get is the channel names (e.g. Home Box Office, TNTHD, etc). no scheduling capability, no searching, no nothing. my ticker, however, works. so does onDemand. weird~~ rebooting or triggering did not help.

i have a tech scheduling this thursday. i will post whatever he tells me on this board.

if others find out the cause, please let me or the board know! thanks!

I found it . . . a tech came last night and told me that Charter did a software provision in Madison a couple weeks ago that prevented all Moxis from updating. It was fixed yesterday afternoon around 3 PM. Try doing a cold reboot again and (theoretically) your EPG should update.

Trying to connect my new Moxi Mate but only get code display of "rd14"
My regular Moxi works fine. Does anyone know where I can access clear instructions for adding a Moximate to my system?

Trying to connect my new Moxi Mate but only get code display of "rd14"
My regular Moxi works fine. Does anyone know where I can access clear instructions for adding a Moximate to my system?

From what I understand you can't if it has never been provisioned by Charter for your domicile. I have never seen clear instructions but I just installed a second one and it's working great but I can only use 1 at a time. Search for user splinke and look through his FAQ that is linked in his signature. If you are replacing a Moxi mate I would unplug all devices, and add them back one at a time with the last one to be plugged in the Mate.
good luck and let us know how it works out...now back to yard work.

CharterJames,

I am intrigued by the new Moxi 3012. I ran a couple internet searches and have a few questions:

1. If and when my local Charter office gets the new Moxis, can I go trade in my two Moto DVRs at the office or do I need a tech to come out and switch them?

2. Do you know if Charter will eventually carry the multi-room Moxi that is in the works, or is that for retail only? The prospect of second room viewing in high def via a new moximate is very enticing. If Charter will carry the multi-room version, any idea when that one might be expected to be available?

CharterJames,

I am intrigued by the new Moxi 3012. I ran a couple internet searches and have a few questions:

1. If and when my local Charter office gets the new Moxis, can I go trade in my two Moto DVRs at the office or do I need a tech to come out and switch them?

Depends on how the boxes are configured, From what I'm seeing, I have no reason to believe that the 3012's aren't built to use the same MSO archetecture (Cable modems with special Digeo servers in our headends)

if so, then they won't go out over the counter (Modem based DVRs are problematic to provision unless they are online, so we prefer to have them provisioned in the home)

2. Do you know if Charter will eventually carry the multi-room Moxi that is in the works, or is that for retail only? The prospect of second room viewing in high def via a new moximate is very enticing. If Charter will carry the multi-room version, any idea when that one might be expected to be available?

If we carry a multi-room solution in the future, I believe it will be MoCA based - which should allow any MoCA enabled DVR to talk to any other MoCA enabled equipment.

So far I've had no confirmation if the 3012 will support MOCA.

If Digeo has kept their previous naming scheme, these are 3000 series, One TV, Two Tuners. - So they will *not* work with any previous Moxi Mate boxes.

Trying to connect my new Moxi Mate but only get code display of "rd14"
My regular Moxi works fine. Does anyone know where I can access clear instructions for adding a Moximate to my system?

1) Is your primary Moxi a BMC 9022? - if you don't have the DVD player in the front then I'd say you've definitely got a 9012.

The BMC 9012 is not designed to work with the Moxi Mate, only the 9022 is designed to work with the mate.

2) If you do have a 9022, do you have the required filter on your main line (or in front of a common splitter between the line for the box and the line for the mate)

If not, then your 9022 may well be talking to another mate or just unable to reach your mate because the absent filter.

does anyone know what this webpage is?

i was bored at work and typed mymoxi.com and took me to this page:

mymoxi.dgosvc.com/mymoxi/account/home.jsp


any ideas?

thanks

One major point in your questions - about the usage of a DVD recorder - the BMC 90xx series of Motorola manufactured Digeo Moxi boxes only supports one output at a time - so if your using a HD output and you intend to record you'll need to have a recorder that's capable of HD input at your prefered resolution. Otherwise most DVD recorders support only 420i resolution - so you'd have to switch down to get an output on RCA, S-Video or RF out (on enabled models).
I just found this post from CharterJames from 08-14-07 while trying to figure out if we can hook up a DVD Recorder to our ~2-2.5 year old Moxi BMC 90xx's S-Video output for recording, and still have the Moxi output sound and video through it's Component A/V connections. Otherwise I don't know if we'll be able to access the Moxi's menus to play programs recorded on its internal DVR, and be able to record to a DVD at the same time.

From what CharterJames said, it seems the our Moxi won't do this:

- the BMC 90xx series of Motorola manufactured Digeo Moxi boxes only supports one output at a time..
Am I reading that right? Is this not possible on out Moxi?

I was 6 hours last Saturday trying to set this up. I called Mitsubishi HDTV support as well as Charter Cable's support. Niether seemed to know anything about what I was trying to do, or how to get it done. With the HDTV connected to the Moxi via just the 3 video component cables, I tried connecting the Moxi's 3 Composite output jacks to the Composite inputs on a Panasonic DMR-EZ28K DVD recorder. But I got no video or audio signal through to either. I didn't have cables to try connecting all 5 component cables from the Moxi to the HDTV, and then an S-Video cable from the Moxi to the Panasonic. From what CharterJames wrote, it seems this wouldn't work either.

Another 1/2 hour on the phone to Charter support today got me nowhere again. I talked with 3 support people, and none were even aware that the Moxi has USB support for an added external hard drive. The question of whether the Moxi could pass a signal through both Component and S-Video output channels simultaneously was beyond them.

Should I give up on this approach, and go with connecting the DVD recorder input to the Mitsubishi's composite outputs? There are no other outputs on the back of the HDTV.

Thx

This was for the short-lived M0XI beta testing of the withdrawn retail units.


does anyone know what this webpage is?

i was bored at work and typed mymoxi.com and took me to this page:

mymoxi.dgosvc.com/mymoxi/account/home.jsp


any ideas?

thanks

Just like he said, it only supports one output at a time. To record on my DVD recorder from the Moxi, I have to set the Moxi to output only at 420i and use the composite output. That's the only way it
will record to my DVD recorder.

....Fred

Just like he said, it only supports one output at a time. To record on my DVD recorder from the Moxi, I have to set the Moxi to output only at 420i and use the composite output. That's the only way it
will record to my DVD recorder.
Thanks for your reply Fred. How do you manage to navigate menus on the Moxi to get recorded programs to play? Does your DVD recorder provide an A/V signal back to your TV for this?

Sounds like that approach would mean swapping composite cables from the Moxi output between the TV input and the DVD recorder input and back every time I'd want to record something.

Thanks for your reply Fred. How do you manage to navigate menus on the Moxi to get recorded programs to play? Does your DVD recorder provide an A/V signal back to your TV for this?

Sounds like that approach would mean swapping composite cables from the Moxi output between the TV input and the DVD recorder input and back every time I'd want to record something.

I record like this all the time but you can not watch anything else with the tuner, although you can be recording on the other tuner. This is a caution since you don't want to be recording to DVD when two show are going to be recorded via the schedule.

I keep my DVD/VCR unit hooked up all the time. You do not have to change the cables. Since they are hooked up all the time there are output lines to my tv that I can monitor to make sure it is recording input 1 on my DVD/VCR and not from the TV or iunput 2.

Like posted previously you have to go in an change the HD setting to uncheck the 720 and 1080 settings.

Then while monitoring your DVD recorder start to "play" the program you want to record. Not elegant but it works fine. If the screen is black you haven't change the resolution.

If you have anymore questions let us know and please don't casll charter. HA HA.
Wayne

Just like he said, it only supports one output at a time. To record on my DVD recorder from the Moxi, I have to set the Moxi to output only at 420i and use the composite output. That's the only way it
will record to my DVD recorder.

....Fred

Perhaps a better way to say this is that the Moxi will not output a HD signal through the component connection and a SD signal through the composite and S-video connections at that same time time. However, it will convert a HD signal to a SD signal and output the SD signal through all 3 connections at the same time. To do this, under "settings", you have on have only the 480i box checked.
Don

Perhaps a better way to say this is that the Moxi will not output a HD signal through the component connection and a SD signal through the composite and S-video connections at that same time time. However, it will convert a HD signal to a SD signal and output the SD signal through all 3 connections at the same time. To do this, under "settings", you have on have only the 480i box checked.
Don
Well put. Thanks. But won't I then be handicapping this huge 1080i Mitsubishi's ability to display super high definition video coming though Charter's HD channels from time to time?

I may just opt to use the HDTV's composite 'Monitor' output to record DVDs and keep the Moxi hooked up to the HDTV via component connections. If I set the Moxi to 480i I'll never be seeing super highdef programs through the component connection, though I could get a bit higher quality DVD recording with the S-Video connection . Right?

Well put. Thanks. But won't I then be handicapping this huge 1080i Mitsubishi's ability to display super high definition video coming though Charter's HD channels from time to time?

I may just opt to use the HDTV's composite 'Monitor' output to record DVDs and keep the Moxi hooked up to the HDTV via component connections. If I set the Moxi to 480i I'll never be seeing super highdef programs through the component connection, though I could get a bit higher quality DVD recording with the S-Video connection . Right?
Yes, while set on 480i only, your component connections will handicap your 1080i Mitsubishi. So most of the time, leave the Moxi setup with both 480i and 1080i checked. This will allow you to see both HD and SD channels on your Mitsubishi, but only SD channels through your composite and S-video connections. I have several HD and SD TV's connected to the Moxi through these connections, and only have to change the setting occasionally to watch or record a HD station on the SD TV or recorder. With most other cable boxes, you do not have to change these setting...one of the few disadvantages of Moxi.

In theory, yes, the S-video connection should give better quality; however, that was not true with my Moxi...I actually got a noticeably better picture with the composite connection. When recording to a DVD of a program that was originally in HD, I make sure that under "setting", "widescreen", I have "wide mode" checked if I am going to play back the DVD on a wide screen TV. The wide screen TV can then stretch the DVD video to fill the screen. This will maintain the maximum amount of quality in your DVD recording.

In theory, yes, the S-video connection should give better quality; however, that was not true with my Moxi...I actually got a noticeably better picture with the component connection.

Component video will give you a better picture quality than S-Video.

Component video will give you a better picture quality than S-Video.
Sorry, I meant to say my composite connection was better than my S-video, and edited my post to say that. Yes, Component is always best. If your 2nd TV or recorder has component inputs, your can always buy a Hdtv/component A/v Distribution Amplifier like the Ce Labs AV501hdx one I described in this (http://www.avsforum.com/avs-vb/showthread.php?p=13334209#post13334209) post and connect them using component connections, avoiding having to change the Moxi settings. Or you can buy a Hava HD, like I suggested in this (http://www.avsforum.com/avs-vb/showthread.php?p=13836521#post13836521) post, which allows you to attach both your TV and the Hava using component connections, and use your computer to copy Moxi HD programs to a DVD without changing the settings on the Moxi.

Either charter is having a problem with their encryption (at least in the Asheville area), or my Moxi is failing in a unique way….I need help to find out which, so that if my Moxi is failing, I can start transferring some of my recordings to a DVD. I am wondering if any of you are experiencing the following:

The immediate symptom of the problem is that some programs do not get completely recorded, plus you would get the blue screen message which starts our “If you don’t subscribe to this channel…” at unexpected times, but quickly clears with a channel up/down command. However, I discovered a pattern on my Moxi that predicted both events…it resulted from tuning between two sets of channels…the SD digital channels, and the premium digital channels (both SD and HD, including HD View). As soon as I tune from one of these channels to a channel in the other set, the channel just left immediately turns into a blue screen. I can see this by either returning to the original channel, or if that channel is being recorded, the recording stops. As an example, if I were watching or recording the SD Science Channel and tuned to an HBO channel, the Science Channel screen would turn blue, and no additional recording of the Science Channel would take place. The only current exception I have found to this pattern is that most of the SD Showtime channels are not part of the pattern, like the analog and Music Choice Channels.

This is not much of a problem if just watching various channels, because to clear the blue screen a simple change of channels within the same set of channels and back to the blue screen channel will do that. It becomes a significant problem with programmed recording. If recording an HBO movie, for example, and you start another programmed recording on a SD digital channel, or simply choose to watch a SD digital channel before the movie is over, you would not record the rest of the movie.

Asheville Charter had a similar problem in January, but only involved HD channels, and it was fixed. However, so far, I have not gotten any feed-back from Charter to determine if this time it is my Moxi box’s problem, or a Charter problem.

Don

Anyone in need of an extra Moxi Mate box? If you have a Moxi 9022 with a Mate, this would allow you to hook up a 2nd mate to your system. Let me know.

So most of the time, leave the Moxi setup with both 480i and 1080i checked. This will allow you to see both HD and SD channels on your Mitsubishi, but only SD channels through your composite and S-video connections.
Now I'm confused again. Are you saying that you can leave your TV connected to the Moxi's component outputs, and your DVD recorder connected to the Moxi's S-Video output, and still get the Moxi to output an A/V signal >just< to the TV while 1080i is set? Seems I didn't get any signal to either the TV or to the recorder when I had them both hooked up at the same time. My memory may be fuzzy there as I was having a horrific time trying to juggle things physically and mentally.

But from what you wrote, I gather you can leave both devices connected to the Moxi all the time and get HD output to the TV but nothing at all to the recorder while 1080i is set. And then just disable the Moxi's 1080i option when you want to record something. The signal then being down-converted from HD to SD to both TV and recorder. Do I have that right?

If so, rather than connecting the recorder the HDTV's composite output, I can connect it to the Moxi's S-Video output and get a better quality recording that way by just toggling the 1080i setting when I want to record something.

Sorry about your blue screen problems.

Now I'm confused again. Are you saying that you can leave your TV connected to the Moxi's component outputs, and your DVD recorder connected to the Moxi's S-Video output, and still get the Moxi to output an A/V signal >just< to the TV while 1080i is set?

Yes, that's what I do. When the Moxi is ouputting 1080i on component the composite and S-video lines are dead. Switch the Moxi to 480i only and both component and S-video will be live (with a 480i signal).

Either charter is having a problem with their encryption (at least in the Asheville area), or my Moxi is failing in a unique way….I need help to find out which, so that if my Moxi is failing, I can start transferring some of my recordings to a DVD. I am wondering if any of you are experiencing the following:

The immediate symptom of the problem is that some programs do not get completely recorded, plus you would get the blue screen message which starts our “If you don’t subscribe to this channel…” at unexpected times, but quickly clears with a channel up/down command. However, I discovered a pattern on my Moxi that predicted both events…it resulted from tuning between two sets of channels…the SD digital channels, and the premium digital channels (both SD and HD, including HD View). As soon as I tune from one of these channels to a channel in the other set, the channel just left immediately turns into a blue screen. I can see this by either returning to the original channel, or if that channel is being recorded, the recording stops. As an example, if I were watching or recording the SD Science Channel and tuned to an HBO channel, the Science Channel screen would turn blue, and no additional recording of the Science Channel would take place. The only current exception I have found to this pattern is that most of the SD Showtime channels are not part of the pattern, like the analog and Music Choice Channels.

This is not much of a problem if just watching various channels, because to clear the blue screen a simple change of channels within the same set of channels and back to the blue screen channel will do that. It becomes a significant problem with programmed recording. If recording an HBO movie, for example, and you start another programmed recording on a SD digital channel, or simply choose to watch a SD digital channel before the movie is over, you would not record the rest of the movie.

Asheville Charter had a similar problem in January, but only involved HD channels, and it was fixed. However, so far, I have not gotten any feed-back from Charter to determine if this time it is my Moxi box’s problem, or a Charter problem.

Don

I was getting an abundance of blue screens "you do not subscribe" all weekend but I also noticed that my Charter signal was dropping out (as evidenced by me e-mail going offline) all weekend. I'll bet it clears up.
Wayne

does anyone know what this webpage is?
i was bored at work and typed mymoxi.com and took me to this page:

mymoxi.dgosvc.com/mymoxi/account/home.jsp
It looks like a landing page for retail customers. Copyright date is 2007, so this work is probably associated with the retail products that Digeo canceled in January 2008. It has the look that Moxi was using last year. It doesn't seem to fit with their current web design. I wonder if their web master knows it's still accessible.

But from what you wrote, I gather you can leave both devices connected to the Moxi all the time and get HD output to the TV but nothing at all to the recorder while 1080i is set. And then just disable the Moxi's 1080i option when you want to record something. The signal then being down-converted from HD to SD to both TV and recorder. Do I have that right?
Yes, as petefoss also indicated, that is exactly right. As long as you are only connected to any combination of the composite, component, and s-video outputs ....which are all analog outputs, you should never have to disconnect anything...just change the settings as you described. I understand that connecting to the DVI digital output does disable the analog outputs; perhaps that is the source of your confusion.
Don

I was getting an abundance of blue screens "you do not subscribe" all weekend but I also noticed that my Charter signal was dropping out (as evidenced by me e-mail going offline) all weekend. I'll bet it clears up.
Wayne
I am sure a my problem is not a weak signal...the pattern I described of changing between the two sets of channels is 100% predictable, consistent with a digital problem. Plus, everything else is working perfectly. I'd guess that many would not think of this as a significant blue screen problem, since at first it appears to be random, and can be made to go away. For most, their first clue of a significant problem would be when the end of a recorded program was missing...that was my first clue about 3 weeks ago, after the major network season finales and I started recording more of a mixture of premium and SD digital stations.
Don

I am sure a my problem is not a weak signal...the pattern I described of changing between the two sets of channels is 100% predictable, consistent with a digital problem. Plus, everything else is working perfectly. I'd guess that many would not think of this as a significant blue screen problem, since at first it appears to be random, and can be made to go away. For most, their first clue of a significant problem would be when the end of a recorded program was missing...that was my first clue about 3 weeks ago, after the major network season finales and I started recording more of a mixture of premium and SD digital stations.
Don

You are right I should have read your description slower....That is indeed a weird problem but at least it is reproducible...unlike the blower fan on my car's air conditioner!

I'll bet CharterJames has an answer!

Just wondering if anyone has had a problem with the On Demand feature of their Moxi box (Charter Communications) in San Luis Obispo? Our Moxi has worked fairly flawlessly up until last week when all of a sudden the On Demand feature stopped working. A Charter tech came out and tested the signal, found it was within spec and replaced our Moxi box with another and told us to wait 24 hours for the box to initialize. So far we've only been able to access the regular channels but unable to set any recording functions or access the guide or on demand. When leaving the tech didn't mention how they would follow up on their service except for saying that another tech will come by to see if the replacement box solved the problem. Charter hasn't called or stopped by yet. Guse we're in Charter limbo!

My MOXI died. Tech replaced with another MOXI BMC9012F the next day. Both phone rep and Tech were great. Channel guide updated while the Tech was here and HD is working fine. Problem is that the tech was a hardware guy. Did not know the software.

My software version is 4.1.99.3LR-P.193552

Unfortunately no external HD option or 3 minute skip like I had two days ago. I think this SW version is up to date.

Any Ideas?

Thanks

Ignore my last question. 1 hour later the MOXI rebooted on its own. Same software version but Skip and Ext HD options now present.

Well, Charter sent a tech out to try and resolve the problems we have with the replacement bos (no channel guide and VoD features). They checked the line signals levels and connections again, and replaced the non-functioning replacemnet box with our original box. All features except the VoD worked fine and the cable tech said it would be at leat one hour for the box to download the VoD program. That was 5 p.m. yesterday and as of 10 a.m. this morning, it still doesn't work. So I'm back to square one. Guess I won't be ordering any movies or accessing any of the "free" VoD programs from Charter anytime soon!