You are right I should have read your description slower....That is indeed a weird problem but at least it is reproducible...unlike the blower fan on my car's air conditioner!

I'll bet CharterJames has an answer!
CharterJames did contact his Asheville counterparts, and the problem, as I described it, was fixed yesterday:); however...

...while the sets of channels that were effected are all working great now, the major set that were not previously part of the pattern is now part of an identical pattern with a larger set consisting of a combination of the two previous sets:eek:. SD Showtime, which was previously the exception of not being part of the pattern, now defines one set of channels, and the other set of channels now consist of all the remaining digital channels (including the premium channels), except the clear channels (like Music Choice and the locals). The "SD Showtime set" only contains two of the SD Showtime channels: Showtime and Showcase.

So the problem now is when tuning between the SD Showtime set and any other digital channel (except clear and MC channels), there will be a blue screen on the channel just left. I can be happy with this situation since I have no reason to watch or record SD Showtime. However, if there is a problem like this in your area, someday you may find one of your recordings missing or incomplete. But you can easily check to see if it is a problem just by tuning between the two sets of channels and back to the first channel to see if it has turned into a blue screen. Such a test has been 100% reproducible, unlike Wayne's car A/C fan.

Don

Well, Charter sent a tech out to try and resolve the problems we have with the replacement bos (no channel guide and VoD features). They checked the line signals levels and connections again, and replaced the non-functioning replacemnet box with our original box. All features except the VoD worked fine and the cable tech said it would be at leat one hour for the box to download the VoD program. That was 5 p.m. yesterday and as of 10 a.m. this morning, it still doesn't work. So I'm back to square one. Guess I won't be ordering any movies or accessing any of the "free" VoD programs from Charter anytime soon!I think one thing the techs neglect to mention is that a reboot is apparently necessary after the updates download (after initial setup). I know when my box was replaced, several of the features were missing until I did a manual reset. If you've tried that already and it hasn't helped, I'm afraid I don't have any other suggestion.

I just found this post from CharterJames from 08-14-07 while trying to figure out if we can hook up a DVD Recorder to our ~2-2.5 year old Moxi BMC 90xx's S-Video output for recording, and still have the Moxi output sound and video through it's Component A/V connections. Otherwise I don't know if we'll be able to access the Moxi's menus to play programs recorded on its internal DVR, and be able to record to a DVD at the same time.

From what CharterJames said, it seems the our Moxi won't do this:


Am I reading that right? Is this not possible on out Moxi?

I was 6 hours last Saturday trying to set this up. I called Mitsubishi HDTV support as well as Charter Cable's support. Niether seemed to know anything about what I was trying to do, or how to get it done. With the HDTV connected to the Moxi via just the 3 video component cables, I tried connecting the Moxi's 3 Composite output jacks to the Composite inputs on a Panasonic DMR-EZ28K DVD recorder. But I got no video or audio signal through to either. I didn't have cables to try connecting all 5 component cables from the Moxi to the HDTV, and then an S-Video cable from the Moxi to the Panasonic. From what CharterJames wrote, it seems this wouldn't work either.

Another 1/2 hour on the phone to Charter support today got me nowhere again. I talked with 3 support people, and none were even aware that the Moxi has USB support for an added external hard drive. The question of whether the Moxi could pass a signal through both Component and S-Video output channels simultaneously was beyond them.

Should I give up on this approach, and go with connecting the DVD recorder input to the Mitsubishi's composite outputs? There are no other outputs on the back of the HDTV.

Thx


1) If the DVI is in Use, all other video outputs are disabled.

2) If you're using Composite and want to use RCA or S-Vid as a second output, you'll need to tun the resolution down to 480i (sd) for the other ports to have a picture.

I think one thing the techs neglect to mention is that a reboot is apparently necessary after the updates download (after initial setup). I know when my box was replaced, several of the features were missing until I did a manual reset. If you've tried that already and it hasn't helped, I'm afraid I don't have any other suggestion.

On a fresh install a moxi can take up to 60 minutes or more to get VOD guide data and information - you can speed this up by running the following under Actions and Triggers (Internal Diagnostics 8 - 83)

VOD Metadata Download
Resources Download
Entitlements Download (if present)

This should do the trick within 5 minutes. - as always I recommend doing a 8 -82 ping test to make sure your box is online first

Thanks for the suggestion. I have rebooted the box twice, but still no VoD. Charter will be out again today for round three.

Charter sent another tech out for the third attempt to fix the VoD problem we've been having. The tech tested the signal coming into the house from the junction box located outside and determined that the old type of coax cable coming into our house had a very low signal and should be replaced with the newer type of coax cable. The tech said the signal to the junction box was well within spec and thought that the low signal was the reason why our Moxi box wasn't communicating the VoD signals through their system. He promised to schedule the old coax to be replace with the new type of coax in the next few days. We'll see. It's interesting that it took three techs and three appointments for them to determine such an elementary solution!

Charter sent another tech out for the third attempt to fix the VoD problem we've been having. The tech tested the signal coming into the house from the junction box located outside and determined that the old type of coax cable coming into our house had a very low signal and should be replaced with the newer type of coax cable. The tech said the signal to the junction box was well within spec and thought that the low signal was the reason why our Moxi box wasn't communicating the VoD signals through their system. He promised to schedule the old coax to be replace with the new type of coax in the next few days. We'll see. It's interesting that it took three techs and three appointments for them to determine such an elementary solution!

Sounds like they either found low grade cable or they are going to swap your drop from RG6 to RG11 (11 is thicker and better shielded for longer distances)

Usually that improves signal pretty well. Unfortunately alot of techs really compartmentalize their jobs and only want to look between the house connection and the box - so when it's something further along the line it can sometimes take a few calls till you get someone who does drops. Usually they get it on the second try (first one escalates to a drop tech, if a drop tech can't find the problem they escalate to a Line tech... up the chain)

Sounds right. They said the cable was really old and needed to be updated to the new type. Our drop from the junction box is approximately 40 feet to the connection at the side of our home. Unfortunately Charter hasn't called to make an appointment yet, since they will need to access the connection at the side of our house through our garage. Wish us luck!

Well, one of my two Moxi's didn't make it to see the light of today.

The unit in my living room has no display on the front of the box (no lights or numbers), and no picture going to the TV. I do hear the fan on in the rear of the box, but that's it. Hate that I'm losing everything on my 500 gig external hard drive.

Got to give props to Charter, however. I called this morning to request a replacement, and a tech is coming out from 1-3 today. Pretty fast service compared to what I've gotten from them in the past.

Sounds like your MOXI went to Biloxi! Don't worry, you shouldn't loose any programs stored on your external drive that's connected to your MOXI. All that information will stay on the drive unless it is deleted by your command or the drive isn't working properly or defective.

Sounds like your MOXI went to Biloxi! Don't worry, you shouldn't loose any programs stored on your external drive that's connected to your MOXI. All that information will stay on the drive unless it is deleted by your command or the drive isn't working properly or defective.

Oh yeah, it will still be there but I might as well erase it. I have no way to access it, even if the tech has another moxie on his truck.

:( I was keeping some high def football games on it to help me through the offseason. Not to mention about 20 episodes of Mickey Mouse Clubhouse for my son.

Sounds like your MOXI went to Biloxi! Don't worry, you shouldn't loose any programs stored on your external drive that's connected to your MOXI. All that information will stay on the drive unless it is deleted by your command or the drive isn't working properly or defective.

It says on the drive allright. One minor problem, it's encrypted to a specific Moxi box.

My Moxi crapped out last night. Power on, but no clock, completely dead!

O.K. now what do I request from Charter? I love the Moxie with all of the 4.1 features especially the external hard drive. What are the chances of getting a reliable replacement Moxi? If not a Moxi, what can Charter give me that will replace it with reasonable storage space (I never used much over 30% capacity on my external 500 GB hard drive)? Are there any of the Motorola models that are compatible with my Slingbox?

Carl

I hadn't used my Moxi DVR for four months until yesterday (it's in a weekender home I'd been away from). When I turned on the DVR & got pinged to establish connection it didn't/doesn't see my 500GB external hard drive which worked fine before. THE LaCie HD light is lit but when I check the "Settings" it isn't there and if I want to record more than the Moxi itself has room for it says ....(essentially) too full would you like to delete? etc.. There is room on the external I know.
Any ideas on how to 'reconnect' the external? I tried Reset twice. I'm Charter. Haven't called them. Been there.
Thanks all.

What are the 5 biggest bugs with Moxi?

What are the 5 most requested features with Moxi?

What are the 5 biggest bugs with Moxi?

What are the 5 most requested features with Moxi?

I've had my Moxi now for 3+ years and so far no problems ... now that I say that, tomorrow it will die :)

My enhancement, which would affect alot of other devices, would be to control the unit through a touch screen device like an I-phone. Then again, I want my I-Phone device to control everything ... :) Stop selling the remotes. Work with other vendors and provide software to control the Moxi with devices people already own ...

I just went and played with a Moxi and I noticed a rather large lag when doing channel up/down. Anyone else seeing this?

What are the 5 biggest bugs with Moxi?

What are the 5 most requested features with Moxi?

Bug: inability to work with slingbox.

Features:
1. Ability to move external HD to new Moxi when yours dies.
2. Nested folders for recorded programs.
3. Ability to automatically record based on actor/director/etc.
4. Sling box conmpatibility (Yeah, I want that bad!)
5. Allow streaming from home computer.

1. Any idea when Charter will offer the Moxi 3012 in the Knoxville area?

2. What would cause a Moxi 9012 to just go dead....no clock or any other display, blue screen on TV, stone cold case, verified power @ Moxi. Any hidden reset button or fuse?

Thanks,:D

Carl

Bug: inability to work with slingbox.

Features:
1. Ability to move external HD to new Moxi when yours dies.
2. Nested folders for recorded programs.
3. Ability to automatically record based on actor/director/etc.
4. Sling box conmpatibility (Yeah, I want that bad!)
5. Allow streaming from home computer.

I second the slingbox bug!
Also the Moxi tends to cause audio and video dropouts sooner than other DVR's. Otherwise it's a great machine!

What are the 5 biggest bugs with Moxi?

What are the 5 most requested features with Moxi?

Features desired:

1. S-Vid & composite outputs active and showing 480i version of HD content being sent out on component outputs.

2. S-Vid & composite outputs active and showing 480i version of HD content being sent out on component outputs.

3. S-Vid & composite outputs active and showing 480i version of HD content being sent out on component outputs.

4. S-Vid & composite outputs active and showing 480i version of HD content being sent out on component outputs.

5. S-Vid & composite outputs active and showing 480i version of HD content being sent out on component outputs.

Release of a retail Moxi

In my lifetime
at a competitive price
with the U-I features mentioned by previous posters

1. Any idea when Charter will offer the Moxi 3012 in the Knoxville area?

2. What would cause a Moxi 9012 to just go dead....no clock or any other display, blue screen on TV, stone cold case, verified power @ Moxi. Any hidden reset button or fuse?

Thanks,:D

Carl

The official news release says q3, but mind you that's Digeo's news release - Charter has not even officially acknowledged that the 3012 is in our labs and has apparently passed testing.

Reset button is on the front, but that won't reset the power supply :eek:

What are the 5 biggest bugs with Moxi?

What are the 5 most requested features with Moxi?

Bugs / Shortcomings

1) Low Signal Fault Tolerance
Put a Moxi, a 6416 and a Tivo on a balanced 3 way splitter, then slowly make the signal worse... guess which one will show video issues first. - On top of modem signal issues - which means no VOD or Data services (like Ticker)... and no guide updates!!!

2) Inferior Analog Picture Quality
As frequently pointed out in the 6416 forum, many people switch from moxi because the picture tends to pixelate and appear blocky on newer LCDs and Plasmas

3) Noise / Heat
if you've ever had your box cut off from overheating you know what I mean... and most of you know exactly how loud a moxi can get.

[B]4) Buffer Issue
We just isolated this issue, thanks to Don who messaged me from here - Moxi boxes will sometimes suffer a very odd glitch - they will give the blue error screen (which normally occurs when the channel is either not authorized or the box cannot establish a channel lock on it) on a channel that should come up without issue. Channeling up and Channeling down will allow the tune, but it can be duplicated over and over. - it's fixed by clearing all the program buffers in our Encryption equipment, however this is not something we do (or want to do) regularly.

5) Privacy Restrictions
This is probably something we all complain about and just isn't likely to change. Moxi Content cannot be shared and just about every method possible is being pushed to prevent digital recording (or analog recording while Digital video is in use) Unless we see some major fair-use lawsuits hitting the RIAA and MPAA... it is only going to get worse.


5 Most Requested Features

I'm also going to intergrate these with features which have been advertised which really should be there or optional

1) DVD Recording
Believe it or not, in some marketing material I received before Moxi was even out to MSOs for testing, Digeo advertised a BMC9022 style model which featured an intergrated DVD-R as well as a wireless router. While I don't really see so much need in the wireless (MSOs do not want to be configuring routers and wireless security for everyone out there!!!) The recording would give people a fair use (as fair as VCRs) method of archiving their content. I've yet to hear or see anything of this after the origional marketing presentation I was sent... probably killed by the MPAA.

2) true "Media Center" streaming**
While shareing it's content would put Digeo on the hook for major MPAA lawsuits, shareing content archived on computers (like most PC based media center systems) is something that would be well received.

3) Moxi Internet
You're already running a linux system... you've already got a data connection... give 'em a browser - heck go with a Firefox variant (since it's the most used non-microsoft option)... or since Mr. Paul Allen is sure to have friends in the company he co founded... use IE. Either way... keep it patched and updated for most commonly used plugins (flash, Java etc) and let people play their little web games, surf youtube etc through the moxi!

4) Cooling
The two biggest complaints I've had about moxi in the hardware department other than tuner and signal tolerance has been the fan noise and the box heat.

The fan isn't doing it's job and it's making a major racket trying... In all honesty it wasn't designed to cool well - it was designed like a beefy cable box and not a media pc (which in all reality it pretty much is)

Low noise fans... and more than one 40mm is required... preferably with intake and exhaust. I doubt it will ever be SILENT... but there's definitely room for improvement (if they go retail, I'd love to see if someone mods one with either thermo-electric (peltzier) plates or Water-cooling)

************************************************

In all honesty, most the issues in the MSO box I really dislike (Tuner Quality, no HDMI etc) should be resolved with the 3012... I'm hoping they've learned and improved. However at the same time I also know that for every two bugs they fix, one more is likely to be created.

Compared to most Motorola boxes, the Moxi is a much better and robust platform... providing they step up to the kind of hardware that you get in a 6416.

Hey all,

I haven't posted in awhile. Quick question ....

I've been HDTV-less for awhile now but just got a 1080P LCD ... so in the HDTV setup in the MOXI, should I leave all the resolutions checked, or just 1080i? In other words, is it best to send the native res to the TV?

On my old Plasma I had them all but 480P (which wasn't supported, old story) .... But the reason I'm asking is to get teh best SD picture possible. HD is stunning on the LCD but as we all know SD is lacking. I know I'm not gonna fix it much, just wondering what other people do.

And no, I don't output any other signals from the Moxi, like to a DVD-R or anything, so I won't need 480i for any of that.

Cheers!

Hey all,

I haven't posted in awhile. Quick question ....

I've been HDTV-less for awhile now but just got a 1080P LCD ... so in the HDTV setup in the MOXI, should I leave all the resolutions checked, or just 1080i? In other words, is it best to send the native res to the TV?

On my old Plasma I had them all but 480P (which wasn't supported, old story) .... But the reason I'm asking is to get teh best SD picture possible. HD is stunning on the LCD but as we all know SD is lacking. I know I'm not gonna fix it much, just wondering what other people do.

And no, I don't output any other signals from the Moxi, like to a DVD-R or anything, so I won't need 480i for any of that.

Cheers!

Ah, never mind, like any idiot I tried it out .... not better

OK just wanted to say HI!!!

Historically, the TVs have been better suited to make any kind of conversions of 480, 720, or 1080 into the TV's native resolution than the Moxi has been. And the older the Moxi gets (4+ years now), the more this is going to hold true. After all, every newer generation of TV has faster processors with smarter firmware, whereas the Moxi is still the same device it was when it was created (with the exception of a handful of software upgrades). So pass-thru the signals to the TV as unaltered as possible.

Historically, the TVs have been better suited to make any kind of conversions of 480, 720, or 1080 into the TV's native resolution than the Moxi has been. And the older the Moxi gets (4+ years now), the more this is going to hold true. After all, every newer generation of TV has faster processors with smarter firmware, whereas the Moxi is still the same device it was when it was created (with the exception of a handful of software upgrades). So pass-thru the signals to the TV as unaltered as possible.


Very true, thanks!

Does anybody on here live in the Traverse City-Cadillac Charter market area and who has a MOXI box? If anybody does and do you notice that there are now 3 channels that don't display or the correct channel information. The 3 channels that I am talking about are Channel 202 which is WLLZ-LP - America One (currently reads [MOXI LOGO] Channel 202 (TBA)), Channel 798 which is Animal Planet HD (currently reads [MOXI LOGO] Channel 798 (TBA)) and Channel 800 which is now iNDEMAND GAME HD/EVENTS iNDEMAND HD (currently reads [MOXI PAY-PER-VIEW LOGO] Pay-Per-View Previews). On your MOXI box does it display the correct information for those 3 channels that I mentioned.

Actually if my information from some of the web portal team is correct, they are working on setting up a portal login for customers who are either

1) Using a different ISP

2) Using Charter for ISP but don't use Charter Email

No news when it's going to happen, but it's on the list as well as getting the other models of DVR to do remote scheduleing

Any updates on this??

Thanks

BC

Any updates on this??

Thanks

BC

So far no change

Does anybody on here live in the Traverse City-Cadillac Charter market area and who has a MOXI box? If anybody does and do you notice that there are now 3 channels that don't display or the correct channel information. The 3 channels that I am talking about are Channel 202 which is WLLZ-LP - America One (currently reads [MOXI LOGO] Channel 202 (TBA)), Channel 798 which is Animal Planet HD (currently reads [MOXI LOGO] Channel 798 (TBA)) and Channel 800 which is now iNDEMAND GAME HD/EVENTS iNDEMAND HD (currently reads [MOXI PAY-PER-VIEW LOGO] Pay-Per-View Previews). On your MOXI box does it display the correct information for those 3 channels that I mentioned.

PM me or send me an email at james . doster @ chartercom . com (minus the spaces) with your name, phone number and address as we have it in billing and I should be able to find a contact for that market that can get that corrected :D

Hey all -- I can't remember for the life of me if the DVI is active on our Moxis ..... I would be using a DVI > HDMI cable to my TV. Want to free up a component plug for something else.

thanks

Hey all -- I can't remember for the life of me if the DVI is active on our Moxis ..... I would be using a DVI > HDMI cable to my TV. Want to free up a component plug for something else.

thanks

Yes, but many people notice a yellow-greenish tint on SD channels when using the DVI port. Also, depending on your TV you may have to disconnect some or all of the other connections from your Moxi box.

Hey all -- I can't remember for the life of me if the DVI is active on our Moxis ..... I would be using a DVI > HDMI cable to my TV. Want to free up a component plug for something else.

thanks

Good News

DVI is enabled (though you'll need seperate audio)

Bad news

So far from what I've seen it's standard in the moxi software to disable all other Video outs when the DVI is in use. So if you're wanting to Free up the component on the Moxi, it won't be availible anyway.

The only way to get multiple outputs from the moxi without any extra equipment would be to use Component + Svid or Component + Composite (or if you've got one of the boxes with the RF out on the main box you can use that too)

Keep in mind if you're using any resolution other than SD (420i) only the Component will work.

Hey all -- I can't remember for the life of me if the DVI is active on our Moxis ..... I would be using a DVI > HDMI cable to my TV. Want to free up a component plug for something else.

thanks

Check out the Cable Electronics AV501 HDX component video/audio distribution network! This device allows you to add up to six component outputs from your Moxi!

Carl

I read an article on slate.com (http://www.slate.com/id/2194768/) that made me want to record TCM every Saturday starting at 5 p.m. (PDT) to get TCM's Essential Movies (http://www.tcm.com/2008/essentials/home/). The problem is that what shows up in the guide is the name of the movie that TCM thinks is essential rather than a consistent title for the commentary surrounding the movie. For example, this Saturday, it's "The Postman Always Rings Twice."

I FTFM-ed and I tried to look through the forum to see if this has been answered (but I couldn't think of good search terms). Is there any way to talk Moxi into doing this for me, or do I have to remember every week to head to that timeslot and select "record once". It's funny to find an instance in which my VCR outperforms the Moxi box. It'll be a new example for my HCI/human factors class in the fall.

Mike

P.S. Sorry I couldn't post links. I'm too much of a newb on the forum.

I read an article on slate.com (http://www.slate.com/id/2194768/) that made me want to record TCM every Saturday starting at 5 p.m. (PDT) to get TCM's Essential Movies (http://www.tcm.com/2008/essentials/home/). The problem is that what shows up in the guide is the name of the movie that TCM thinks is essential rather than a consistent title for the commentary surrounding the movie. For example, this Saturday, it's "The Postman Always Rings Twice."

I FTFM-ed and I tried to look through the forum to see if this has been answered (but I couldn't think of good search terms). Is there any way to talk Moxi into doing this for me, or do I have to remember every week to head to that timeslot and select "record once". It's funny to find an instance in which my VCR outperforms the Moxi box. It'll be a new example for my HCI/human factors class in the fall.

Mike

P.S. Sorry I couldn't post links. I'm too much of a newb on the forum.


Unfortunately the Guide for the moxi is very "intelligence driven" as I'm sure it's designers would like to say... it's geared entirely around the assumption that a series is going to be titled as a series. At the same time channels are going to want to advertise movies by their titles... even if they are showing them as a series (like Mystery Science Theater)

unfortunately because they chose programming logic over temporal logic, there's no controls to say "Record Channel X every Saturday for 2 hours"

So the answer is, yes, you're going to have to go in every week or so and set a manual recording since it's listed by title and not with a series name.

Good News

DVI is enabled (though you'll need seperate audio)

Bad news

So far from what I've seen it's standard in the moxi software to disable all other Video outs when the DVI is in use. So if you're wanting to Free up the component on the Moxi, it won't be availible anyway.

The only way to get multiple outputs from the moxi without any extra equipment would be to use Component + Svid or Component + Composite (or if you've got one of the boxes with the RF out on the main box you can use that too)

Keep in mind if you're using any resolution other than SD (420i) only the Component will work.

This both helps explain my situation, but also causes some confusion:
I had previously been able to watch Adult Swim (Cartoon Network) and Discovery ID on our HTPC (PVR-150) connected to our
Moxie 9012 IF I had all resolutions selected. Yesterday (and this happened once several months ago), I lost RF & S-Vid UNLESS
I disabled 780p & 1080i, this after much cursing of the PVR-150 and reloading software/drivers and finally realizing
I should try changing the output resolution as a last resort.:confused:
Does this mean that the channels started broadcasting in higher rez (I haven't checked via front LED -OK & LiveTV simultaneously- yet)?
Oh, we're on Charter in Tri-Cities, Washington.

Am I only SUPPOSED to have SD or HD resolutions selected?

thanks,
DrDave

This both helps explain my situation, but also causes some confusion:
I had previously been able to watch Adult Swim (Cartoon Network) and Discovery ID on our HTPC (PVR-150) connected to our
Moxie 9012 IF I had all resolutions selected. Yesterday (and this happened once several months ago), I lost RF & S-Vid UNLESS
I disabled 780p & 1080i, this after much cursing of the PVR-150 and reloading software/drivers and finally realizing
I should try changing the output resolution as a last resort.:confused:
Does this mean that the channels started broadcasting in higher rez (I haven't checked via front LED -OK & LiveTV simultaneously- yet)?
Oh, we're on Charter in Tri-Cities, Washington.

Am I only SUPPOSED to have SD or HD resolutions selected?

thanks,
DrDave

At one point and time the ports where not blocked and probably worked much like a 6416 (SD outputs all defaulting to 420) I cannot remember how recently that was, but I would not be surpised if it was tied to the same updates that gave hard drive expansion. at the same time I know prior to the multi-resolution setup you had to set only 1 resolution, and anything higher than 420 would not work on SD outputs (I had many calls about manually changing resolution on the front of the box)

As for what's supposed to be selected - that really depends on your usage and performance - if you have good video equipment that will groom the picture, then you'll probably be better giving it SD and letting it upconvert - on the other hand if you don't, then you'll probably want to have the box do the work.

I generally recommend only selecting 1 resolution and experimenting with which one works best all-round (especially since most of us do not want to change resolutions on the fly)

i posted this in the the remote forum also but i'm not sure if it's a remote problem or a software setting that i just can't find.

my remote used to scan if you held down an arrow button in the menu, then all of sudden, not after a reboot or anything, it stopped doing that. i'm kinda miserable without that feature.

anyone have any ideas?

Well here we are in the third quarter, does anyone know if Charter as rolled out the new Moxi in any cities other than St. Louis?

After 3 weeks of not having a Moxi unit, they brought out a replacement and now I'm good to go. Those were the longest 3 week ever!

Well here we are in the third quarter, does anyone know if Charter as rolled out the new Moxi in any cities other than St. Louis?


Heck I haven't even gotten verification if a Beta rolled in St Louis yet :confused:

Heck I haven't even gotten verification if a Beta rolled in St Louis yet :confused:

Charter in StL = A Beta

(not the Moxi, the entire service)

:)

Just got a notice in the mail that Charter in Medford Oregon is adding 5 new HD channels on 8-12.
Animal Planet, TBS, AMC, Smithsonian and the Golf/Versus. TBS will be good. I really want FX in the line up. Give me that and I will be happy. Anyone else out there have these already? Is TBS 1080i or 720p?

TBS is 1080i in St Louis. And the channel isnt as great as you think, hehe.

Science Channel HD is awesome. Smithsonian has good stuff. Golf / Versus is excellent DURING HOCKEY SEASON. AMC is ok .... I wish they were still commercial free (years ago) but at least you can see Mad Men in HD. ETc. Etc.

This last Monday was a sad day, because TW SoCal pried my Moxi from my cold almost dead fingers, and gave me a Motorola 3416. It sucks so much in comparison that I don't even have the words to describe my sorrow. Seriously.

The funny thing is, I had grown more and more frustrated with some of the little niggling bugs in the Moxi that I really didn't put up a fight. But now that it's gone, HOLY CRAP do I miss it.

Life is never going to be the same, and I will never be happy again, I'm sure of it. Those of you who still have it, cherish it!

Dan

This last Monday was a sad day, because TW SoCal pried my Moxi from my cold almost dead fingers, and gave me a Motorola 3416. It sucks so much in comparison that I don't even have the words to describe my sorrow. Seriously.

The funny thing is, I had grown more and more frustrated with some of the little niggling bugs in the Moxi that I really didn't put up a fight. But now that it's gone, HOLY CRAP do I miss it.

Life is never going to be the same, and I will never be happy again, I'm sure of it. Those of you who still have it, cherish it!

Dan

As much as I love the 34xx / 64xx hardware in terms of support and functionality I sorely miss the Moxi guide.

having read about the TIVO setup on 34xx / 64xx systems, I'm hoping we'll see an OCAP version of the Moxi guide. Any system that still has a moxi server at that point would be able to push the Moxi guide to 34xx / 64xx boxes (they'd just take a few hundred megs for the OS from the HD and have to provision the internal modems)

It's a dream that probably won't come true, but one I hold out hopes for

My Moxi box crapped out this morning - I have the model with comes with the Moxi mate. I believe the box has over-heated.

In addition, I have a DVD inside the built-in DVD player; and can't get the tray to eject.

Any help would be appreciated...

-cp

My Moxi box crapped out this morning - I have the model with comes with the Moxi mate. I believe the box has over-heated.

In addition, I have a DVD inside the built-in DVD player; and can't get the tray to eject.

Any help would be appreciated...

-cp

Wow I didnt' even know they had a model with a built-in DVD player

My Moxi box crapped out this morning - I have the model with comes with the Moxi mate. I believe the box has over-heated.

In addition, I have a DVD inside the built-in DVD player; and can't get the tray to eject.

Any help would be appreciated...

-cp

I've never seen that model of Moxi so this may be of no help, but many if not most CD and DVD drives have a release hole on them.

Get a common paper clip, straighten it out, and (with the Moxi powered-off) look closely around the drive's bezel for a tiny hole that is just big enough for one end of the paper clip to be inserted into. Gently insert the paper clip and it may release the drive mechanism to pop open a bit, allowing you to pull the tray out farther so that you can retrieve the disc.

My Moxi box crapped out this morning - I have the model with comes with the Moxi mate. I believe the box has over-heated.

In addition, I have a DVD inside the built-in DVD player; and can't get the tray to eject.

Any help would be appreciated...

-cp

You have to pry the face plate open. you can use your fingernail from the top and flip it open. Once its open you can use a unfolded paperclip and there will be a paperclip sized hole on the right side (i think its the right side) and you should be able to put the paper clip in and there will be an internal button to push and it will manually open the DVD player.

I hope this helps...

My Moxi box crapped out this morning - I have the model with comes with the Moxi mate. I believe the box has over-heated.

In addition, I have a DVD inside the built-in DVD player; and can't get the tray to eject.

Any help would be appreciated...

-cp

Yep that's a BMC9022 - those are the rarer ones.

Make sure the rear vents are clear - you might get some extra gunk out with a vaccuum, power it down for an hour or so and hopefully it will come back up.

Going forward, to make sure it doesn't overheat, I recommend cleaning out the vents about once every other month (more if you get more dust in your house) and for extra cooling, I'd recommend a USB powered cooling fan.

You can probably find some good ones at www.newegg.com or www.svc.com
www.xoxide.com might have some, but I haven't checked their cooling supplies lately

Is there anybody either in the Traverse City-Cadillac, MI area who have the MOXI box and have HD PPV (channel 800), or in another market who also have HD PPV. The reason why I am asking is that for me on my MOXI box HD PPV shows up as a regular channel not a regular PPV channel. It is the standard blue not the PPV standard teal or aqua. For the HD PPV Events there are no prices shown for the HD PPV Events.

Anybody have any info on the MOXI 3012 rollout for the 3rd quarter '08?
Have they started deploying them in St. Louis yet or anywhere for that matter? Any rollout schedule in place?
Anyone know if it will have an active HDMI port?

Our Moxi died about 6 months ago and they said that they didn't have any more and were not getting any more of the old ones. We really hate the Moto HD DVR that they gave us as a replacement and can't wait to get something better aka a NEW MOXI. :)

Anybody have any info on the MOXI 3012 rollout for the 3rd quarter '08?
Have they started deploying them in St. Louis yet or anywhere for that matter? Any rollout schedule in place?
Anyone know if it will have an active HDMI port?

Our Moxi died about 6 months ago and they said that they didn't have any more and were not getting any more of the old ones. We really hate the Moto HD DVR that they gave us as a replacement and can't wait to get something better aka a NEW MOXI. :)

I'm hoping I see one to beta before september, but I have not heard so much as a whisper about them outside of the digeo press release

I have two Moxi's, one upstairs and one downstairs. The downstairs Moxi failed, so a Charter tech replaced it with a different one. Now I can no longer program it remotely from charter.net. The upstairs one is there, but the replacement one is not.

How do I add it?

I have two Moxi's, one upstairs and one downstairs. The downstairs Moxi failed, so a Charter tech replaced it with a different one. Now I can no longer program it remotely from charter.net. The upstairs one is there, but the replacement one is not.

How do I add it?

It may take a bit for it to show up (different system according to Charter) or they didn't provision it right. I had the same problem with mine, took awhile to sort out. Good luck with that :rolleyes:

It may take a bit for it to show up (different system according to Charter) or they didn't provision it right. I had the same problem with mine, took awhile to sort out. Good luck with that :rolleyes:

It has been about 8 weeks since it was replaced, I wonder how much longer I should wait? :-)

oh you should call, that's a long time

I have two Moxi's, one upstairs and one downstairs. The downstairs Moxi failed, so a Charter tech replaced it with a different one. Now I can no longer program it remotely from charter.net. The upstairs one is there, but the replacement one is not.

How do I add it?


Normally you can add it by associating it with the account under the TV section... but in the case of a swap out I'm not 100% sure. So long as you're still using Moxi boxes, we should be able to set it up (if they gave you a DCH 64xx/34xx that feature isn't there yet)

Let's do this

1) Test VOD - make sure you can order and watch a free title
2) Test Ticker

This will verify your box is online, provisioned and working.

let me know what happens (works, doesn't work)

Email or PM me with your name as it appears on the bill, address and phone number as well as the Email you are trying to log in with.

If you can get me the DOCSIS Mac ID of the box that isn't work that would be great too!

Under the TV section, I can find the following, but I can't see a way to add another:

Preferred DVR Settings
The following cable DVRs are associated with your account. Select a DVR below to be the primary.
Account DVR(s) DVR Nickname Edit
Charter Moxi (Box ID:...0CCF89) Upstairs

VOD works, we have watched plenty of movies using it. I'm not sure if Tickers works, I can check when I get home tonight. I should be able to find the DOCSIS Mac ID too.

By the way, the support option Charter offers via online chat is pretty much worthless. If Charter is paying a 3rd party for this service I would recommend changing providers. I tried contacting Charter via telephone to give them this advise but was unable to speak with a manager. I tried the chat option 3 times for this issue and it is comical.

I called Charter earlier this morning during a 15 minute break. That was enough time to speak with someone, be put on hold, be told there was a problem with my account and that I should hold on longer.

Under the TV section, I can find the following, but I can't see a way to add another:

Preferred DVR Settings
The following cable DVRs are associated with your account. Select a DVR below to be the primary.
Account DVR(s) DVR Nickname Edit
Charter Moxi (Box ID:...0CCF89) Upstairs

VOD works, we have watched plenty of movies using it. I'm not sure if Tickers works, I can check when I get home tonight. I should be able to find the DOCSIS Mac ID too.

By the way, the support option Charter offers via online chat is pretty much worthless. If Charter is paying a 3rd party for this service I would recommend changing providers. I tried contacting Charter via telephone to give them this advise but was unable to speak with a manager. I tried the chat option 3 times for this issue and it is comical.

I called Charter earlier this morning during a 15 minute break. That was enough time to speak with someone, be put on hold, be told there was a problem with my account and that I should hold on longer.

ok, it's definitely provisioned then, but it might not be correctly associated with your account (for some reason that's become particuarly common) hopefully they are correcting it, if so, you should have results by tomorrow afternoon - if not drop me a line and I'll see what we can get done!

I dropped Charter internet, found a better deal with Bellsouth, but kept Charter cable TV. I can still program the Moxi from my desktop computer, but can no longer from my laptop. Any idea why?

I dropped Charter internet, found a better deal with Bellsouth, but kept Charter cable TV. I can still program the Moxi from my desktop computer, but can no longer from my laptop. Any idea why?

Wow - I didn't know you could program the MOXI from a computer :)

I dropped Charter internet, found a better deal with Bellsouth, but kept Charter cable TV. I can still program the Moxi from my desktop computer, but can no longer from my laptop. Any idea why?

I'm amazed you can still do remote scheduling from the Desktop - as I understand it you have to have an email associated with the moxi and it has to be a charter email - so if we don't have a modem account set up with the moxi, it shouldn't be associated

In theory if it's letting you do it from one, it should on the other - I'd try clearing your temporary internet files etc from the laptop or even a different browser if you don't want to risk losing important cookies (I know alot of people get rather peeved when Internet Explorer loses their settings for online banking, bill payments etc etc)

I recommend Firefox and Opera (the latest version is VERY fast) as alternate browsers.

There's 2 things going on

1) somehow the desktop has some saved cookie or something that's allowing it to keep making changes despite your High Speed Data service being closed - or you HSD account hasn't been closed out yet. This is very likely to be true if you're still receiving emails on that login as well.

2) there's something either present or missing on the laptop to keep it from working with the portal in the same way.

I'd be curious if you could log into another computer (work, friend, neighbor's) and see if it acts like the Desktop or acts like the laptop

- if it acts like the laptop, then we can assume there's something in your Desktop's settings that's allowing it to keep doing what it shouldn't be able to do...

- if it acts like the desktop, then we can assume for whatever reason your remote scheduling is still active to that email and there's something in your laptop's settings that won't let it in.

Wow - I didn't know you could program the MOXI from a computer :)

Yep, if you're a Charter customer with High Speed Data service and a Moxi, you should be able to log into the Charter.net Portal and associate your box with your email login under the TV section -

From there you can add and remove scheduled recordings online.



But you've got to have a charter.net email to log into the portal - emails are associated with a modem, so that modem has to be provisioned to the same account as the moxi!

Unless of course someone's finally made the update to allow people to create portal logins that are not emails... but I've not heard of any such update (nor have I heard of when they are going to get this feature on the 64xx/34xx Moto DVRs

I'm amazed you can still do remote scheduling from the Desktop - as I understand it you have to have an email associated with the moxi and it has to be a charter email - so if we don't have a modem account set up with the moxi, it shouldn't be associated

I'd be curious if you could log into another computer (work, friend, neighbor's) and see if it acts like the Desktop or acts like the laptop

- if it acts like the laptop, then we can assume there's something in your Desktop's settings that's allowing it to keep doing what it shouldn't be able to do...

- if it acts like the desktop, then we can assume for whatever reason your remote scheduling is still active to that email and there's something in your laptop's settings that won't let it in.



OK, I tried it on a third computer and it does the same way as the laptop. It wants me to login with my id and password and it won't accept what it used to be when I had the Charter internet, so I guess I just lucked out with the desktop still having a cookie or something on it that lets me program the Moxi. I really don't understand why Charter won't allow anyone with a Moxi to program it from any computer. Is this just to try and keep you as an internet customer?

OK, I guess I should have kept my mouth shut. I assume that someone from Charter who is monitoring this forum fixed me. I can now no longer schedule the Moxi from my desktop like I could yesterday. Although I dropped Charter internet back in May, I still have bee able to set the Moxi from my desktop up until I mentioned it here, so we have spies among us.

OK, I tried it on a third computer and it does the same way as the laptop. It wants me to login with my id and password and it won't accept what it used to be when I had the Charter internet, so I guess I just lucked out with the desktop still having a cookie or something on it that lets me program the Moxi. I really don't understand why Charter won't allow anyone with a Moxi to program it from any computer. Is this just to try and keep you as an internet customer?

They are working on that, for now it's a limitation of the system - it needs a way of associating your login with your moxi and until they work out some method of creating portal logins that don't require charter.net emails...

In theory once it works you should be able to associate any email with your account number - which should tie it into the Moxi

OK, I guess I should have kept my mouth shut. I assume that someone from Charter who is monitoring this forum fixed me. I can now no longer schedule the Moxi from my desktop like I could yesterday. Although I dropped Charter internet back in May, I still have bee able to set the Moxi from my desktop up until I mentioned it here, so we have spies among us.

More than likely the cookie on the desktop timed out
I know there are others like me on this forum, but without your account information it would be pretty hard for us to make any changes

OK, I guess I should have kept my mouth shut. I assume that someone from Charter who is monitoring this forum fixed me. I can now no longer schedule the Moxi from my desktop like I could yesterday. Although I dropped Charter internet back in May, I still have bee able to set the Moxi from my desktop up until I mentioned it here, so we have spies among us.

I wouldn't be so sure. I have a friend that cancelled their Charter internet service in early March and she was able to get email from her old account until the end of June. I think sometimes the cancellation just slips through the cracks.

I wouldn't be so sure. I have a friend that cancelled their Charter internet service in early March and she was able to get email from her old account until the end of June. I think sometimes the cancellation just slips through the cracks.

When I lived in Jersey from 2000 to 2002, I had optimum online as my ISP. When I moved to Wisconsin in 2002, I changed to Charter. Today, 6 years later, I can still access my optimum online email account :)

More than likely the cookie on the desktop timed out
I know there are others like me on this forum, but without your account information it would be pretty hard for us to make any changes

You have to admit that is a very unusual coincidence. My email went away the day they cancelled my internet with Charter, but I have been using the TV scheduling for nearly 2 months after that and the day after I let it be known, all of a sudden I can't get to it anymore. To be exact it's been 54 days since they killed my internet access, and you think that a cookie was timed to die in 54 days???? Weird....

It wouldn't be too hard to find out my account info since I also use Kodaker for that. Also I'm not saying that you, Charter James had anything to do with it, but you have had all of my info from back when I reported that the Moxi clock was incorrect. In fact I put it all out here on the board for anyone to see.

My Moxi finally bit the bullet Friday night - it had locked up and needed to be rebooted twice this last week, and Friday the display went completely blank, although the fan continued to run. I left it unplugged Friday night and tried it Saturday morning around 8, but no go. I had to make the dreaded service call:(

After going through the automated help for a while, I said 'operator' and got connected to a human being. Told him the story, and he said he would send a tech from 11-3 on Saturday!. I told him I really wanted a Moxi and NOT the other DVR - he said he would do what he could do. Told him I would be more than willing to try one of the new Moxis...he had heard of them but knew nothing for sure.

About 10:30, the tech called - he was off today, but was coming in to fix my cable. Didn't have a Moxi on his truck, but would look for one. At 1 PM, he showed up with an old Moxi. Swapped the boxes, made one call, waited for it to work, made another call after about 15 minutes (they forgot to press a button at the office, the said) and left only after all my channels were back. Commiserated with me about losing all my recorded stuff, took the old box and left. I just tried internet scheduling, and it finds my new Moxi with no problem.

Knock on wood, both the phone call and the service call went much better than I was used to. It appears Charter IS getting its act together on service!

Ned

I am having terrible luck with my MOXI (BMC9012) box and it is driving me to the point of insanity with charter.

Here is a break down of my history with charter so far.

Jan 9 - Cable and Internet installed. Everything great so far.
Jan 12 - Telephone installed. (Upon ordering I was told Charter telephone could accept collect calls from correctional institutions).
Jan 15 - Telephone removed. Apparently Charter does NOT allow collect calls from said correctional institutions.
Jan 20 - Had to get internet serviced because the modem stopped responding.

Feb 3 - Getting digitized signal on random channels. Reset box. Fixed.

(didn't write problems from Feb 3rd until May 6th)

May 6 - No sound on channel 64 (Comedy Central). Charter sent reboot signal. Fixed.
May 24 - No sound on Channel 60 (USA). Charter sent reboot signal. Fixed

June 10 - No sound on 64 (Comedy Central) again. Charter sent reboot signal. Fixed.
June 18 - No sound on 62 (FX). Charter sent reboot signal. Fixed
June 20 - No sound on 77 (Spike). Talked to Marlyn. She sent a reboot signal, again. I asked about a service call and she said if there was no problem occuring at the time the tech was out here and he could find no problem, I would be charged for the service call. I saw a Charter van pull into my apt complex so I stopped him and begged him to take a look. After he finished his call, he came over and looked at all the service calls I had written down on my calendar. He swapped out my MOXI box without a problem.

All was going great for 5 weeks. Yesterday I had no sound on channel 64 (Comedy Central) but didn't call it in. I really didn't want to bother with this crap again.

But today I had no sound on 77 (Spike). So I called it in and I have a service appointment for tuesday morning.

Considering I will be going on my 3rd MOXI box, is there anything I can / should do or say?

I really don't want to dump charter because my apt complex is having a disagreement with DirecTV and does not allow them to set up new service or HD service from them.

I am thinking about switching to AT&T TV and internet to bundle it with my phone.

If anyone has any ideas, I am at my wits end.

Thank you.

We're having similar issues as Fixmy59bug.

We're on our 3rd moxi box in just the past couple of months and just last night it simply died at some point...no reboot, no display, just the fan running in the case.

This one was replaced within the last week and was self-rebooting within 24 hours, followed by about 1 reboot/day.

I suspect, based on a comment in another forum, that the box is overheating and this might be your issue as well as, unless these things are utter crap, the probability we really have had 3 bad boxes in a row to be very, very low.

Ours is in an old wooden desk that fits it with about 2" of clearance on each side and maybe 1/4" on top. Apparently it needs 3-4" without additional ventilation.

Each of these boxes were installed by a tech as, apparently, I can't be trusted to plug a cable box in...that does free me from liability if these boxes are overheating.

I am having terrible luck with my MOXI (BMC9012) box and it is driving me to the point of insanity with charter.

Here is a break down of my history with charter so far.

Jan 9 - Cable and Internet installed. Everything great so far.
Jan 12 - Telephone installed. (Upon ordering I was told Charter telephone could accept collect calls from correctional institutions).
Jan 15 - Telephone removed. Apparently Charter does NOT allow collect calls from said correctional institutions.
Jan 20 - Had to get internet serviced because the modem stopped responding.

Feb 3 - Getting digitized signal on random channels. Reset box. Fixed.

(didn't write problems from Feb 3rd until May 6th)

May 6 - No sound on channel 64 (Comedy Central). Charter sent reboot signal. Fixed.
May 24 - No sound on Channel 60 (USA). Charter sent reboot signal. Fixed

June 10 - No sound on 64 (Comedy Central) again. Charter sent reboot signal. Fixed.
June 18 - No sound on 62 (FX). Charter sent reboot signal. Fixed
June 20 - No sound on 77 (Spike). Talked to Marlyn. She sent a reboot signal, again. I asked about a service call and she said if there was no problem occuring at the time the tech was out here and he could find no problem, I would be charged for the service call. I saw a Charter van pull into my apt complex so I stopped him and begged him to take a look. After he finished his call, he came over and looked at all the service calls I had written down on my calendar. He swapped out my MOXI box without a problem.

All was going great for 5 weeks. Yesterday I had no sound on channel 64 (Comedy Central) but didn't call it in. I really didn't want to bother with this crap again.

But today I had no sound on 77 (Spike). So I called it in and I have a service appointment for tuesday morning.

Considering I will be going on my 3rd MOXI box, is there anything I can / should do or say?

I really don't want to dump charter because my apt complex is having a disagreement with DirecTV and does not allow them to set up new service or HD service from them.

I am thinking about switching to AT&T TV and internet to bundle it with my phone.

If anyone has any ideas, I am at my wits end.

Thank you.

You can just reset the box yourself when a single channel's audio goes by holding down the Reset button on the front of your Moxi.

Otherwise I'd check your signal levels utilizing the info on this page: http://splmoxifaq.googlepages.com/FAQ.htm

We're having similar issues as Fixmy59bug.

We're on our 3rd moxi box in just the past couple of months and just last night it simply died at some point...no reboot, no display, just the fan running in the case.

This one was replaced within the last week and was self-rebooting within 24 hours, followed by about 1 reboot/day.

I suspect, based on a comment in another forum, that the box is overheating and this might be your issue as well as, unless these things are utter crap, the probability we really have had 3 bad boxes in a row to be very, very low.

Ours is in an old wooden desk that fits it with about 2" of clearance on each side and maybe 1/4" on top. Apparently it needs 3-4" without additional ventilation.

Each of these boxes were installed by a tech as, apparently, I can't be trusted to plug a cable box in...that does free me from liability if these boxes are overheating.


Four common causes of Audio droppage

1) Signal issues (minor on the forward) - these should duplicate reguardless of box at the house, though 64/34xx series has a higher signal fault tolerance and seems to be able to work in conditions where a moxi errors out. - not likely with the way yours are changing

2) Source issues
This should occur pretty much everywhere in that system (if it's in our headend's processing) or everywhere the feed is broadcast. not likely in this case.

3) Hardware / firmware glitch
So far every digital box model I've enountered will occasionally suffer random audio problems, sometimes more frequently than others. I suspect it's due to a border-line signal issue or just a processing glitch when changing channels.

This is why often if you've got no audio on a channel you can change to an analog, a SD digital or a HD digital (usually I try to get a very different channel type) and tune back and the audio has returned. this is a general glitch that can sometimes be resolved over time with a power cycle or reloading the software (you can do this in the diagnostics of the moxi) but usually it comes and goes and most people try to fix it with a power cycle or box swap. Again I've seen it occur on just about every model of box and it's easiest dealt with by changing channels a few times and coming back or powercycling the box.

More stubborn versions of this may only be resolved with a software re-write / init.

4) Overheating

sometimes it's not the desk, despite the recommendations, I've run the boxes in much worse places - what's more important is keeping the vent ports (especially the back ones on the moxi) free and clear of dust and cobwebs

What I strongly recommend if the box is free and clear is getting a usb powered fan and plugging it into the back of the box

My Moxi's had the audio issue many times in its 3.5 year's history. I've never had to do anything as drastic as a reboot. What's always worked is to change to any other channel, and then change to another channel again (NOT back to the first channel immediately).

For example, if channel 49 had no audio, hit the next channel down button to go to 48, wait for 48 to tune in completely, then hit next channel down again to get to 47, and wait until it tunes in completely. Then hitting up channel twice gets it back to 49 which will then be working fine.

I've always assumed the problem had something to do with one tuner having a problem, and if you change to view just one other channel, the troubled tuner would still be actively tuned to the desired channel and the problem would not be cleared until the troubled tuner was force to tune away from the desired channel. Not knowing all the workings inside the Moxi, I don't know if that's an accurate guess, but my fix always worked for me.

For what it's worth, the audio problem has never shown on recorded material, only on something I was trying to watch live. Also, it doesn't happen nearly as much now as it did in the first year. Of course, over the years, I've learned about being careful about keeping the Moxi cool. I have it raised an inch above its shelf, with two inches above it clear. Never have anything sitting on its top, like a magazine or instruction manual. Those are insulators that will make it run hotter than necessary.

Four common causes of Audio droppage

4) Overheating

sometimes it's not the desk, despite the recommendations, I've run the boxes in much worse places - what's more important is keeping the vent ports (especially the back ones on the moxi) free and clear of dust and cobwebs

What I strongly recommend if the box is free and clear is getting a usb powered fan and plugging it into the back of the box

James, thanks for proding me into finally doing this.
I order this one yesterday:
http://www.circuitcity.com/ccd/productDetail.do?oid=195884&om_keycode=26364

My burning question. now how do it word this without sounding stupid..... Do I have it blowing into the Moxi or sucking the hot air out?
Wayne

James, thanks for proding me into finally doing this.
I order this one yesterday:
http://www.circuitcity.com/ccd/productDetail.do?oid=195884&om_keycode=26364

My burning question. now how do it word this without sounding stupid..... Do I have it blowing into the Moxi or sucking the hot air out?
Wayne

One advantage of being able to take these appart - I actually can see if the fan's an intake or an exhaust. ;)

The rear vents are intakes - which is why they tend to accumulate so much junk. I'd recommend setting up the fan to pull more air in towards the back of the moxi

Of course, over the years, I've learned about being careful about keeping the Moxi cool. I have it raised an inch above its shelf, with two inches above it clear. Never have anything sitting on its top, like a magazine or instruction manual. Those are insulators that will make it run hotter than necessary.

One trick if you get the dreaded "this box is overheating and will shut down in 30 minutes" message -

take a metal bowl and fill it with ice and just enough water to cover most of it (keep about an inch of the bowl free) add plenty of salt - (this makes the ice melt faster and cool quicker)

set the bowl on top of the box for about 3 or 4 seconds and move it to a spot that's still hot on top - keep a towel for mopping up the condensation -

in my case I was able to cool off the box within 5 minutes so it didn't shut down.


Mind you, it's a drastic solution... but when your wife is threatening bodily harm because it's HER show that is about to get missed... :cool:

One advantage of being able to take these appart - I actually can see if the fan's an intake or an exhaust. ;)

The rear vents are intakes - which is why they tend to accumulate so much junk. I'd recommend setting up the fan to pull more air in towards the back of the moxi

James,

I'm wondering if my box might have been repaired incorrectly at some point then. If you're looking at the back of the MOXI the vent on the right is an intake and the one on the left is exhaust. I have USB fans on both and before I installed them I tested for intake and exhaust.

The best way I've found to cool down the moxi (besides keeping the back cleaned off) is to elevate the moxi an inch off the ground. I purchased some 1" rubber feet from walmart and with the extra airflow head is able to be dissapated from the top and the bottom. I will add a link or a picture later today. They fit perfectly over the rubber feet of the moxi.

Four common causes of Audio droppage

1) Signal issues (minor on the forward)

2) Source issues

3) Hardware / firmware glitch

4) Overheating



James, Thank you very much for your help.

The tech just walked out of my apartment. Here is a run down of what happened.

I was flipping through the channels trying to find an affected channel by the time the tech got here. And I lucked out. Channel 69 (Discovery) had no audio.

So he went through the different settings on the TV and MOXI box and everything looked in order so he called tech line. First they were insistent maybe I had activated SAP somehow, but after verifying I had SAP disabled, he thought maybe it was the box.

So he swapped it out with an HD DVR Scientific Atlanta. I wasn't thrilled about losing my MOXI, but figured I would try something else to solve the problem.

Turn the box on, turn to channel 69. No audio......

After triple checking everything, he concluded it must be my TV. Luckily I bought the extended warranty from Best Buy.

Before he left, he told me he could get his test TV from his van and coax cable to test one more thing, and surprise, no audio on 69.

So he eliminates the box and hooks the TV directly to the wall jack. Still no sound. That means it is not my box or TV. Thank god.

So he calls tech line again and he is told to check the node.

He checks there and still no sound on 69.

So he calls in to maintenance to have them fix it.

What is wierd though is that Charter has not received any other calls about no audio problems. I guess I am the only one to complain about stuff like this.

The only problem is that he could not give me back my MOXI box because it had already been taken off my account. But he told me he would call in and set up an appointment to get a new MOXI box swapped out tomorrow morning.

I liked the fact that I could plug in an external HD into the MOXI so I had lots of space.

There are two firewire ports and one eSATA port on the back of this SA box. Is that for external HD expansion?

Should I keep the SA box or should I go back to MOXI?

Any preferences?

Well, I'm sorry, but you guys are too slow.....

Scientific Atlanta answered my question for me.

This box was installed this morning at about 9:45am.

It was working at the time I stepped out my front door to go to work at 10:30.

I come home for lunch at 2:15pm and it was turned off.

I thought that was kinda odd because I left it on.

So I try to turn it on and all I get for half an hour is the blue "Scientific Atlanta Explorer" screen

I force a hard reset (which takes 15 minutes), but then it tunes in to local TV. I switch to channel 2 to make sure I can actually get TV, and the box locks up completely.

It doesn't respond to remote inputs or facia button inputs. It just doesn't work.

Remember, This box is less than 5 hours old. LOL.

So in order to get working TV, I just took the cable line coming from the wall and hooked it straight up to the TV. Funny thing is, That works more reliably than the SA box. I can't wait to get rid of this piece of crap.

Thank god the tech from this morning made an appt for me to get a MOXI back.

I can't wait to get a working HD DVR box.

CharterJames - or anyone else who has experience with this -

I'm having some issues with hooking up my external hard drive, which has always worked fine with the Moxi. Yesterday it appears there was a power outage at my house, as when I got home the external drive was switched off. As in the past, turning it back on didn't result in it connecting, so I went ahead and did a soft reset. Plugged the drive's USB cable back into the Moxi about midway through boot-up, but it was taking forever - screen just went solid blue after it said "launching Moxi" - so I went over to a friend's house. When I came back, it was up, but still didn't give any indication of having found the external drive.

I tried it again before bed last night, and when I got up this morning, it was still stuck on the blue screen and clock still said 12:00. I did a soft reset and did NOT plug the drive in this time. After a quick shower I came back down and the Moxi was working fine, but when I plugged the drive in the Moxi suddenly stopped responding - TV signal was still coming through, but I couldn't get the device to respond to any remote button presses. This seemed odd to me and after around 5 minutes, I pulled the power plug and decided I'd let the machine rest all day before trying again tonight.

So, my question is - when should I be plugging in the drive to get it to connect to the Moxi? I've had some issues with this in the past but have always eventually been able to get it to work. This is the longest I've gone without being able to get the two devices to talk to each other.

Thanks for any input you may have!

Evan

I tried it again before bed last night, and when I got up this morning, it was still stuck on the blue screen and clock still said 12:00. I did a soft reset and did NOT plug the drive in this time. After a quick shower I came back down and the Moxi was working fine, but when I plugged the drive in the Moxi suddenly stopped responding - TV signal was still coming through, but I couldn't get the device to respond to any remote button presses. This seemed odd to me and after around 5 minutes, I pulled the power plug and decided I'd let the machine rest all day before trying again tonight.

That's the part that's got me worried - the clock part is VERY important - when the box is booting up it calls out to the system to get an update - when it reaches the DAC (Digital Addressable Controller) it updates the time from there.

So it's not calling out when it boots up with the USB drive, and from your description it locks up with the drive's attached after boot.

So that leaves us with two possibilities...

1) During the poweroutage a glitch occured on the moxi drive - which is affecting the software and how it addresses the hard drive.

2) During the poweroutage a glitch occured on the hard drive - which is affecting how it attaches to the moxi.


What I recommend:

1) go into internal diagnostics on the moxi (Menu and ok on the front of the box for 3 seconds) go to option 8, option 83 and do a software download

2) wait approx 30 minutes for the box to reboot on it's own

3) plug in hard drive and observe.


If the drive detects, congratulations - it was a software glitch and you''re corrected it.

If the box locks up - more than likely something went bad on the hard drive.


Try connecting the drive up to a computer and see if it detects the hardware (it won't be able to read the partition)

If it does, reconnect to the box and see if that fixed it - if that doesn't you're probably going to have to format / repartition the drive on the computer, then try to re-attach - that *should* do the trick - unfortunatly you'll lose all your recordings...

What I recommend:

1) go into internal diagnostics on the moxi (Menu and ok on the front of the box for 3 seconds) go to option 8, option 83 and do a software download

2) wait approx 30 minutes for the box to reboot on it's own

3) plug in hard drive and observe.


If the drive detects, congratulations - it was a software glitch and you''re corrected it.

If the box locks up - more than likely something went bad on the hard drive.


Try connecting the drive up to a computer and see if it detects the hardware (it won't be able to read the partition)

If it does, reconnect to the box and see if that fixed it - if that doesn't you're probably going to have to format / repartition the drive on the computer, then try to re-attach - that *should* do the trick - unfortunatly you'll lose all your recordings...

Thanks, James. I will try this when I get home tonight. I've had issues in the past when the clock got stuck on 12:00 on reboot but the device did eventually boot properly and connect to the external drive. Hopefully your advice will help it do so once again. If not, I'm out some content, but no big deal at the end of the day.

Evan

Thanks, James. I will try this when I get home tonight. I've had issues in the past when the clock got stuck on 12:00 on reboot but the device did eventually boot properly and connect to the external drive. Hopefully your advice will help it do so once again. If not, I'm out some content, but no big deal at the end of the day.

Evan

If it sticks on 12 regularly, you many want to do an option 8, option 82 - ping test to verify you are online first. You may well have some signal issues preventing the box from talking back to the Digeo Server and other equipment.

Wondering what happened to the Moxi posts between Aug 2 and now? They are gone...see: http://www.avsforum.com/avs-vb/:(

OK, I keep reading horror stories here about recurring Moxi reboots and how that seems to be a harbinger of doom for our favorite DVR, but my situation is interesting in that it reboots every time I turn on my TV and stereo recvr. Given that the Moxi is always "on" (whether the A/V system is on or not), I find this very curious. My only guess is that it has something to do with the surge protector that all my components are plugged into. Any other thoughts out there?

OK, I keep reading horror stories here about recurring Moxi reboots and how that seems to be a harbinger of doom for our favorite DVR, but my situation is interesting in that it reboots every time I turn on my TV and stereo recvr. Given that the Moxi is always "on" (whether the A/V system is on or not), I find this very curious. My only guess is that it has something to do with the surge protector that all my components are plugged into. Any other thoughts out there?

Well, mine is plugged into one big surge with a bunch of other stuff. I guess you could try moving the plug and let us know what you find out :)

OK, I keep reading horror stories here about recurring Moxi reboots and how that seems to be a harbinger of doom for our favorite DVR, but my situation is interesting in that it reboots every time I turn on my TV and stereo recvr. Given that the Moxi is always "on" (whether the A/V system is on or not), I find this very curious. My only guess is that it has something to do with the surge protector that all my components are plugged into. Any other thoughts out there?

I was unable to get in yesterday, I'm assuming there was some major crash on their end...

OK, I keep reading horror stories here about recurring Moxi reboots and how that seems to be a harbinger of doom for our favorite DVR, but my situation is interesting in that it reboots every time I turn on my TV and stereo recvr. Given that the Moxi is always "on" (whether the A/V system is on or not), I find this very curious. My only guess is that it has something to do with the surge protector that all my components are plugged into. Any other thoughts out there?

I'd say it's one of 3 different things

1) If the box is plugged into the aux power on a component it's "switched"
but at the same time that would mean it should be off when that component is off.

2) Electricial interfearance - something is going wonky when the power cut off is registered at your surge protector - which is resetting the box. - try a different surge protector or try to seperate the TV, AV & Moxi to different power sources. if you're shopping for a new one and want to ensure you're not getting cross electricial interfearance I'd get an "isobar" (I used one of these at my first IT job and it was great) - www.provantage.com has them at a decent price.

3) Invalid / incorrect command going to the box.
The last option is possibly the IR command being sent to the TV or AV is somehow a command that reboots the box. - you can rule this out by manually cutting off the TV and the AV without the remote and seeing if the moxi reboots.

If it is the command - what type of remote are you using? if it's the moxi remote, you may want to see if there's another code to operate your TV etc.

Also
try Masking tape on the emitter end of the remote to see if that screens it so that your devices work, but the moxi doesn't reboot...

eh? there are no remote commands to shut off a moxi are there? the thing doesn't even have a power button.

eh? there are no remote commands to shut off a moxi are there? the thing doesn't even have a power button.

There are none I know of, of course there might be one out there that just isn't in use.

CJ: Very helpful comments, thank you. I switched out the surge protector last night, but the box still rebooted when I turned on the components. This morning I moved the power cord on the Moxi to a different outlet . . . we'll see what happens when I turn it on tonight after work.

BTW my remote is a Universal brand . . . don't recall the model. I don't use the Moxi remote to control my other devices.

CJ: Very helpful comments, thank you. I switched out the surge protector last night, but the box still rebooted when I turned on the components. This morning I moved the power cord on the Moxi to a different outlet . . . we'll see what happens when I turn it on tonight after work.

BTW my remote is a Universal brand . . . don't recall the model. I don't use the Moxi remote to control my other devices.

FWIW, I use a Harmony remote for all my gear, but my Moxi remote is programmed to control the volume on my receiver ... because when I'm just watching TV the Moxi remote is usually in hand, its a bit more intuitive for that than the Harmony. But the Harmony has never had any effect on the Moxi box at all as far as power cycling. In fact the only way I've ever found to completely turn off the Moxi (not just a reboot) is to unplug it.

All,

I finally caved in and bought a 3.1 virtual surround system yesterday, the Sony HT-CT100. So far I'm pretty pleased with it, but I can already tell that I'm going to need a universal remote, since the Moxi's remote can't control both the volume/power on the sound system and the power on the TV.

Does anyone have suggestions for universal remotes that work well with the Moxi? I actually like the Moxi remote a lot - it's intuitive and feels good in the hand, so I'd like to find something similar. Nothing too complicated, and I would prefer to keep the price (well) under $100 but am willing to spend that much if necessary. $150 or more is probably out of the question.

Thanks!

Evan

All,

I finally caved in and bought a 3.1 virtual surround system yesterday, the Sony HT-CT100. So far I'm pretty pleased with it, but I can already tell that I'm going to need a universal remote, since the Moxi's remote can't control both the volume/power on the sound system and the power on the TV.

Does anyone have suggestions for universal remotes that work well with the Moxi? I actually like the Moxi remote a lot - it's intuitive and feels good in the hand, so I'd like to find something similar. Nothing too complicated, and I would prefer to keep the price (well) under $100 but am willing to spend that much if necessary. $150 or more is probably out of the question.

Thanks!

Evan

Any Harmony remote you can afford.

Any Harmony remote you can afford.

Thanks - that's pretty much what I was guessing. Any particular model work better with the Moxi than any others? Is it relatively easy to map a prominent button to the "Moxi" command (orange button on original Moxi remote)?

Thanks again.

Evan

The software for all Harmony remotes is exactly the same - so they all work with the Moxi. The real difference between the models as far as usability goes is button layout (as well as color screens, a charging cradle, a touch sensitive screen instead of physical buttons, etc. on the more expensive models)

I have the Harmony 676 and the 670. Both work fine with the Moxi, but I think I prefer the button layout of the 676 myself (although I just got the 670 so I'm probably just not used to the layout yet).

When using the moxi, the important buttons for me are are Menu, Info, the arrows, and OK - followed by play, pause, forward, rewind, skip forward/back. The Menu button is mapped to Moxi by default (a logical choice :) )

The 676 has the Menu buttons in a circle around the arrows with the play/stop/record/forward/rewind buttons in a row above the arrows. This means Menu and the arrows are right under your thumb when you hold the remote.

The button layout of the 670 is opposite from the 676 (menu buttons in a row above the arrows, play/stop/FF/etc in a circle around the arrows). I find I'm using menu & the arrows more than the play/fast-forward/etc. so I like having the Menu button right next to the arrows.

I just bought the 670 a couple weeks ago from Amazon.com for $97. I don't know if they are still selling the 676 or not and couldn't tell you a price. The cheapest model would probably be the 659 but the button layout of that one isn't as well-suited for a DVR in my opinion.

Here is a link to a thread comparing the various Harmony models (with good pictures showing the button layouts)
http://www.remotecentral.com/cgi-bin/mboard/rc-harmony/thread.cgi?keywords=4251&highlight=compare|models

The software for all Harmony remotes is exactly the same - so they all work with the Moxi. The real difference between the models as far as usability goes is button layout (as well as color screens, a charging cradle, a touch sensitive screen instead of physical buttons, etc. on the more expensive models)

I have the Harmony 676 and the 670. Both work fine with the Moxi, but I think I prefer the button layout of the 676 myself (although I just got the 670 so I'm probably just not used to the layout yet).

When using the moxi, the important buttons for me are are Menu, Info, the arrows, and OK - followed by play, pause, forward, rewind, skip forward/back. The Menu button is mapped to Moxi by default (a logical choice :) )

The 676 has the Menu buttons in a circle around the arrows with the play/stop/record/forward/rewind buttons in a row above the arrows. This means Menu and the arrows are right under your thumb when you hold the remote.

The button layout of the 670 is opposite from the 676 (menu buttons in a row above the arrows, play/stop/FF/etc in a circle around the arrows). I find I'm using menu & the arrows more than the play/fast-forward/etc. so I like having the Menu button right next to the arrows.

I just bought the 670 a couple weeks ago from Amazon.com for $97. I don't know if they are still selling the 676 or not and couldn't tell you a price. The cheapest model would probably be the 659 but the button layout of that one isn't as well-suited for a DVR in my opinion.

Here is a link to a thread comparing the various Harmony models (with good pictures showing the button layouts)
http://www.remotecentral.com/cgi-bin/mboard/rc-harmony/thread.cgi?keywords=4251&highlight=compare|models

True, I have a 659 (its been working for years now) and while it does work with my Moxi (turbo scroll etc) I tend to use the Moxi remote still during heavy channel surfing :D

True, I have a 659 (its been working for years now) and while it does work with my Moxi (turbo scroll etc) I tend to use the Moxi remote still during heavy channel surfing :D

The software for all Harmony remotes is exactly the same - so they all work with the Moxi. The real difference between the models as far as usability goes is button layout (as well as color screens, a charging cradle, a touch sensitive screen instead of physical buttons, etc. on the more expensive models)

I have the Harmony 676 and the 670. Both work fine with the Moxi, but I think I prefer the button layout of the 676 myself (although I just got the 670 so I'm probably just not used to the layout yet).

When using the moxi, the important buttons for me are are Menu, Info, the arrows, and OK - followed by play, pause, forward, rewind, skip forward/back. The Menu button is mapped to Moxi by default (a logical choice :) )

The 676 has the Menu buttons in a circle around the arrows with the play/stop/record/forward/rewind buttons in a row above the arrows. This means Menu and the arrows are right under your thumb when you hold the remote.

The button layout of the 670 is opposite from the 676 (menu buttons in a row above the arrows, play/stop/FF/etc in a circle around the arrows). I find I'm using menu & the arrows more than the play/fast-forward/etc. so I like having the Menu button right next to the arrows.

I just bought the 670 a couple weeks ago from Amazon.com for $97. I don't know if they are still selling the 676 or not and couldn't tell you a price. The cheapest model would probably be the 659 but the button layout of that one isn't as well-suited for a DVR in my opinion.

Here is a link to a thread comparing the various Harmony models (with good pictures showing the button layouts)
http://www.remotecentral.com/cgi-bin/mboard/rc-harmony/thread.cgi?keywords=4251&highlight=compare|models

Thanks so much for the very useful input. I'll check both of these out!

Evan

I'd say it's one of 3 different things


CJ: Well, I've ruled out the surge protector and the remote. I plugged the Moxi into a separate outlet . . . was fine for a while, then today rebooted on TV/AV startup. The reboot happens when the TV comes on (whether using the remote or not). So now I'm thinking maybe the video connectors are causing interference? I have both a component and RCA cable going from the Moxi to the TV (I use the latter when listening to other audio sources). Is it possible that changing or upgrading these connectors will help?

CJ: Well, I've ruled out the surge protector and the remote. I plugged the Moxi into a separate outlet . . . was fine for a while, then today rebooted on TV/AV startup. The reboot happens when the TV comes on (whether using the remote or not). So now I'm thinking maybe the video connectors are causing interference? I have both a component and RCA cable going from the Moxi to the TV (I use the latter when listening to other audio sources). Is it possible that changing or upgrading these connectors will help?

I don't understand why you have two connections running to the TV ... what other audio source does the Moxi output? Its all the same? So I'm confused really.

I don't understand why you have two connections running to the TV ... what other audio source does the Moxi output? Its all the same? So I'm confused really.

I have an iPod dock and other audio sources going through my AV recvr. Sometimes I'll watch TV while listening to those sources. Since there's no component out from the recvr when its switched to those sources I watch via a composite video input connected directly from the Moxi.

CJ: Well, I've ruled out the surge protector and the remote. I plugged the Moxi into a separate outlet . . . was fine for a while, then today rebooted on TV/AV startup. The reboot happens when the TV comes on (whether using the remote or not). So now I'm thinking maybe the video connectors are causing interference? I have both a component and RCA cable going from the Moxi to the TV (I use the latter when listening to other audio sources). Is it possible that changing or upgrading these connectors will help?

It's a possiblity - before spending $$$ on high end insulated cables, I'd unplug the connections to the TV and try the TV on and Off.

Another route to try would be running your video from the moxi to the AV receiver (providing it has video switching) then from there to the TV and see if the problem remains

Having some interesting problems with my Moxi.....I think.

When watching tv the screen will black out for about 15-30 seconds every 5-10 minutes. When I switch to OTA, or watch a DVD and bypass the Moxi...no problems. I bypassed my receiver and ruled it out also. My Moxi is connected by component cable so It is either a bad component cable or the Moxi.

What do you think? Anyone had this happen before?

I have an iPod dock and other audio sources going through my AV recvr. Sometimes I'll watch TV while listening to those sources. Since there's no component out from the recvr when its switched to those sources I watch via a composite video input connected directly from the Moxi.

Huh, interesting :)

Having some interesting problems with my Moxi.....I think.

When watching tv the screen will black out for about 15-30 seconds every 5-10 minutes. When I switch to OTA, or watch a DVD and bypass the Moxi...no problems. I bypassed my receiver and ruled it out also. My Moxi is connected by component cable so It is either a bad component cable or the Moxi.

What do you think? Anyone had this happen before?

I've not run into that one - drop the resolution to 420 and try RCA or Svideo and see if the problem persists - if it does - I'd say you've got some sort of tuner issue on the box. if it doesn't, then try replacing the cable

My three and a half yr. old Moxi works 99% of the time but I have had a couple of reoccuring issues, one last happened again last night, I had video but no sound, the fix is usuallty to re-boot it but since I wasn't going to be down there long enough I just turned it off. This morning I had sound again, Whats up with that, Charter James?

My three and a half yr. old Moxi works 99% of the time but I have had a couple of reoccuring issues, one last happened again last night, I had video but no sound, the fix is usuallty to re-boot it but since I wasn't going to be down there long enough I just turned it off. This morning I had sound again, Whats up with that, Charter James?

This is something I've seen in pretty much every make and model of digital box from time to time. what appears to happen is occasionally when tuning to a channel the box won't lock onto the audio stream, a power-cycle or reset will definitely get the sound back - though most the time you can just tune to a different channel and back and it will be ok (or even switch tuners on DVRs with that option)

if it doesn't come back with a channel up or down, try switching to a different channel format (between Digital, Analog or HD) - this usually will bring back the audio

This is something I've seen in pretty much every make and model of digital box from time to time. what appears to happen is occasionally when tuning to a channel the box won't lock onto the audio stream, a power-cycle or reset will definitely get the sound back - though most the time you can just tune to a different channel and back and it will be ok (or even switch tuners on DVRs with that option)

if it doesn't come back with a channel up or down, try switching to a different channel format (between Digital, Analog or HD) - this usually will bring back the audioI've had this on a channel or two, and oddly enough, hitting "replay" (the 7-second rewind button) makes the audio come back. Going back to live TV makes the sound disappear again.

Again, this is just on one channel. It's happened at least 3 times over the last 6 months, and the problem is always gone completely the next day.

All,

I finally caved in and bought a 3.1 virtual surround system yesterday, the Sony HT-CT100. So far I'm pretty pleased with it, but I can already tell that I'm going to need a universal remote, since the Moxi's remote can't control both the volume/power on the sound system and the power on the TV.

Does anyone have suggestions for universal remotes that work well with the Moxi? I actually like the Moxi remote a lot - it's intuitive and feels good in the hand, so I'd like to find something similar. Nothing too complicated, and I would prefer to keep the price (well) under $100 but am willing to spend that much if necessary. $150 or more is probably out of the question.

Thanks!

Evan


Evan,

The newer Moxi remotes CAN control both the sound system AND the power of the TV.

Tim

I received this response to an e-mail to Slingbox support:

I understand you have a Moxi DVR and you want to know if you are going
to be able to use it with the Slingbox.
Let me help you with that.

Unfortunately that brand is not supported by Slingbox. We do not handle
information about new updates or products. What I recommend you is to
send us the request to include Moxi on future versions of our software.
You can click on the following link for that:
http://www.zoomerang.com/recipient/survey.zgi?p=WEB226U8ZKVYVV

Anyone interested in a Slingbox remote capability should click on the above link and request the remote for the BMC 9012.

Thanks,

Carl:D

The last 3 times that my Moxi has done a reboot overnight it has lost the ability to communicate with my External Hard Drive and has required me to reformat the drive and lose all of my data. I have had the drive since July of last year and have had to do a reformat only once prior to these issues and that was because my previous BMC2022 unit died and the next unit would not read the data on a drive it did not initialize. The only thing I have been doing lately that is differant is that I am recording a 7 hour block of olympic coverage on USA from 1 AM to 8 AM. Any advice on how to stop the reformats (Charter James?). Thanks!

Jesse

In Time Warner Cable's San Diego North County market, the Fox and CW networks changed their channel affiliations as of August 1, 2008. Standard-definition channel 6 and high-definition channel 706 (XETV) are now CW, while standard-definition channel 5 and high-definition channel 705 (KSWB) are now Fox.

If anybody from Digeo monitors this forum, or if CharterJames has any contacts at Digeo, could you please swap the logos on the channel line-ups? Thanks. :)

Has anyone used a laptop USB cooling device for keeping the Moxi cool. Are the USB ports on the back powered?:confused:

I'm going to need a universal remote, since the Moxi's remote can't control both the volume/power on the sound system and the power on the TV.

Are you sure? The first-gen Moxi remotes couldn't, but the slightly newer ones can do it. When I push the power button on my Moxi remote it turns on both my receiver and my TV. And the volume controls my receiver. Works great.

BTW, personally I can't stand Harmony remotes. I still use a Sony VL-900 for everything (except the Moxi - I like that remote just fine and it's all I need when watching it).

Are you sure? The first-gen Moxi remotes couldn't, but the slightly newer ones can do it. When I push the power button on my Moxi remote it turns on both my receiver and my TV. And the volume controls my receiver. Works great.

BTW, personally I can't stand Harmony remotes. I still use a Sony VL-900 for everything (except the Moxi - I like that remote just fine and it's all I need when watching it).

Slightly more off track, but does anyone have a code for an Olevia 537 TV? Moxi doesn't have codes of Olevia, and the Syntax/Brilian codes don't work.

barry

Are you sure? The first-gen Moxi remotes couldn't, but the slightly newer ones can do it. When I push the power button on my Moxi remote it turns on both my receiver and my TV. And the volume controls my receiver. Works great.

BTW, personally I can't stand Harmony remotes. I still use a Sony VL-900 for everything (except the Moxi - I like that remote just fine and it's all I need when watching it).
How does that work if your receiver isn't on? Say you just want to do a quick look at the news or weather without the receiver?
Thanks.

ahhh.. misread it. Nevermind.

I received this response to an e-mail to Slingbox support:

I understand you have a Moxi DVR and you want to know if you are going
to be able to use it with the Slingbox.
Let me help you with that.

Unfortunately that brand is not supported by Slingbox. We do not handle
information about new updates or products. What I recommend you is to
send us the request to include Moxi on future versions of our software.
You can click on the following link for that:
http://www.zoomerang.com/recipient/survey.zgi?p=WEB226U8ZKVYVV

Anyone interested in a Slingbox remote capability should click on the above link and request the remote for the BMC 9012.

Thanks,

Carl:D

Carl, Have you tried the new 2.0 slingbox software? any chance it will work? I now have my slingbox hooked up to an old VCR and it works fine but I would really love to hook the Moxi back up. One of the new features is that you can sometimes access a TV guide grid and select your programming from there. It appears that slingbox has been bought out by GEMSTAR....which I think also owns TV guide...which means why should they help or support Moxi when they once sued Moxi (digeo) for using a portion of their interface....
Wayne

Carl, Have you tried the new 2.0 slingbox software? any chance it will work? I now have my slingbox hooked up to an old VCR and it works fine but I would really love to hook the Moxi back up. One of the new features is that you can sometimes access a TV guide grid and select your programming from there. It appears that slingbox has been bought out by GEMSTAR....which I think also owns TV guide...which means why should they help or support Moxi when they once sued Moxi (digeo) for using a portion of their interface....
Wayne
Wayne, if you really want to use something like the Slingbox with the Moxi, your best bet is to buy a HAVA (http://www.myhava.com/products.html). They not only have developed this fix (http://www.myhava.com/forum/viewtopic.php?f=2&t=1088) for the Moxi problem, but their latest firmware release allows the HAVA virtual remote to "learn" the remote commands, just like any learning remote. Plus, their customer service is exception! HAVA Techs monitor their forum (like CharterJames does the Moxi forum), and contacts those with unique problems. I had a minor problem with their latest software, and they spend hours on the phone with me helping getting it fixed. It appeared to be a unique problem with only a few computers, but their next update will include a fix to my minor problem. I think their picture quality and HAVA features are much better than Slingbox. You'll not have to give up the Slingbox...you can have both systems on your computer.
Don

Have you downloaded the SlingPlayer 2.0 in public beta? It is compatible with BMC 9012 and BMC 9022. The virtual remote is an exact replica of the physical remote, and most of the buttons work. I've been playing with it for the past couple days now since downloading, and it generally works fine.

Have you downloaded the SlingPlayer 2.0 in public beta? It is compatible with BMC 9012 and BMC 9022. The virtual remote is an exact replica of the physical remote, and most of the buttons work. I've been playing with it for the past couple days now since downloading, and it generally works fine.


That is great news I didn't want to go through all the changing of wires and everything if it wasn't going to work.
OMG...I just check the set-up and it is actually in the setup assistant.....I hqve been waiting soooo long I pretty much had given up it ever working again. Thanks,
Wayne

Carl, Have you tried the new 2.0 slingbox software? any chance it will work? I now have my slingbox hooked up to an old VCR and it works fine but I would really love to hook the Moxi back up. One of the new features is that you can sometimes access a TV guide grid and select your programming from there. It appears that slingbox has been bought out by GEMSTAR....which I think also owns TV guide...which means why should they help or support Moxi when they once sued Moxi (digeo) for using a portion of their interface....
Wayne

Wayne,

I did check the 2.0 software listing for all the codes and the Moxi wasn't listed. We could only hope....

Carl

Wayne,

I did check the 2.0 software listing for all the codes and the Moxi wasn't listed. We could only hope....

Carl

Carl, by software do you mean the pull down menus for selecting your device? The Moxi was there..not under Motorola but under Moxi and then it listed the 9012 and 9022. I couldn't believe it. I haven't tried to hook mine back up yet but will probably try it again soon.
Wayne

Are you sure? The first-gen Moxi remotes couldn't, but the slightly newer ones can do it. When I push the power button on my Moxi remote it turns on both my receiver and my TV. And the volume controls my receiver. Works great.

BTW, personally I can't stand Harmony remotes. I still use a Sony VL-900 for everything (except the Moxi - I like that remote just fine and it's all I need when watching it).

Intriguing - now how do I go about getting one of the newer remotes? I am actually very happy with the Moxi remote and see no need for a universal one if I can both switch on/off the TV and receiver AND control the receiver's volume.

CharterJames, any idea how I request one of the newer remotes? And what do I ask for?

Thanks!

Carl, by software do you mean the pull down menus for selecting your device? The Moxi was there..not under Motorola but under Moxi and then it listed the 9012 and 9022. I couldn't believe it. I haven't tried to hook mine back up yet but will probably try it again soon.
Wayne


Wayne,

YOU ARE RIGHT! I downloaded the new 2.0 Slingbox software and did the new setup for the Moxi BMC9012 via Charter and it works GREAT. Very fast, and I get HD resolution on my laptop. Next I will try the component out to a hotel HDTV!

Carl :D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D

Wayne,

YOU ARE RIGHT! I downloaded the new 2.0 Slingbox software and did the new setup for the Moxi BMC9012 via Charter and it works GREAT. Very fast, and I get HD resolution on my laptop. Next I will try the component out to a hotel HDTV!

Carl :D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D

Which version of the Slingbox hardware are you guys using?

Which version of the Slingbox hardware are you guys using?

Slingbox Solo for me.

Carl;)

Intriguing - now how do I go about getting one of the newer remotes? I am actually very happy with the Moxi remote and see no need for a universal one if I can both switch on/off the TV and receiver AND control the receiver's volume.

CharterJames, any idea how I request one of the newer remotes? And what do I ask for?

Thanks!

Evan, just go into your local Charter store and take your old one in and ask for a new one. If they ask say one of the buttons is not responding...but they won't ask...they will just hand you a new one..they don't even ask who your are or even if you have cable with them.

The new ones have a BLUE Charter logo on them.
Wayne

Which version of the Slingbox hardware are you guys using?

Slingbox AV for me.

On a side note can anybody get theirs to work when they are at the office or business where there is pretty sophisticated firewalls?:cool:
Wayne

I know this has been brought up before on the Sling Community website, but where are you guys attaching your IR emitters on the faceplate of the BMC 9022 or 9012 for optimal Sling operation? I've experimented around with various locations, but want to make sure I have them positioned in the best way.

Intriguing - now how do I go about getting one of the newer remotes? I am actually very happy with the Moxi remote and see no need for a universal one if I can both switch on/off the TV and receiver AND control the receiver's volume.

CharterJames, any idea how I request one of the newer remotes? And what do I ask for?

Thanks!

If the office gives you a hard time, email or pm me with your name and address and I'll see to it you get one

Slingbox AV for me.

On a side note can anybody get theirs to work when they are at the office or business where there is pretty sophisticated firewalls?:cool:
Wayne

We do (we use them in our headends for Test boxes, but Mine's attached to a DCH 6416) But we cheat...
Ours is inside of the firewall and we use Cisco VPN to get in from the outside world :cool:

I love it when I have to test VOD, specific channels etc... Being paid to watch TV :D

If I where trying to access a home one from work, I'd probably try to register a dynamic address to my router at home (like a no-ip.org) then route the port for the sling in my home router - this way you should be able to punch in your url and go. - I do this with a teamspeak server (as well as VNC for remote control of said server)

Evan, just go into your local Charter store and take your old one in and ask for a new one. If they ask say one of the buttons is not responding...but they won't ask...they will just hand you a new one..they don't even ask who your are or even if you have cable with them.

That's exactly what I did ... and I had that exact experience. They gave me a brand new remote, no questions asked.

We do (we use them in our headends for Test boxes, but Mine's attached to a DCH 6416) But we cheat...
Ours is inside of the firewall and we use Cisco VPN to get in from the outside world :cool:

I love it when I have to test VOD, specific channels etc... Being paid to watch TV :D

If I where trying to access a home one from work, I'd probably try to register a dynamic address to my router at home (like a no-ip.org) then route the port for the sling in my home router - this way you should be able to punch in your url and go. - I do this with a teamspeak server (as well as VNC for remote control of said server)

James, that sounds great but I am not knowledgeable about routers, etc. Is there a good source on the net that i could read about how to do this or perhaps a step-by-step? I have a linksys 54G. Or should I just go to Sling and ask them to help me?
Wayne

Having some interesting problems with my Moxi.....I think.

When watching tv the screen will black out for about 15-30 seconds every 5-10 minutes. When I switch to OTA, or watch a DVD and bypass the Moxi...no problems. I bypassed my receiver and ruled it out also. My Moxi is connected by component cable so It is either a bad component cable or the Moxi.

What do you think? Anyone had this happen before?


Was a bad component cable. All is well now!!

James, that sounds great but I am not knowledgeable about routers, etc. Is there a good source on the net that i could read about how to do this or perhaps a step-by-step? I have a linksys 54G. Or should I just go to Sling and ask them to help me?
Wayne

http://paininthetech.com/2005/12/18/running-a-home-server-with-dynamic-dns-in-your-router/

http://articles.techrepublic.com.com/5100-10878_11-6174999.html

This should give you the basics of configuring the Dynamic DNS portion (don't worry about the registry changes to the computer, that's for remote accessing the computer)

You need to set your router to port forward your Slingbox port, default is 5001, to the IP number of the slingbox. (you should be able to find this by looking up your DHCP table and seeing all ip addresses on your network)

Was there a software update recently? I swear my MOXI menus look a lot sharper now on my HDTV

So here in StL TBS HD recently showed up, and also in the HDTV menu there is Planet Green ... so I assumed it was an HD channel, until I noticed the channel number is 115 and it seems to be all SD content. Anyone else see this anywhere? And why its in the Moxi HDTV menu?

So here in StL TBS HD recently showed up, and also in the HDTV menu there is Planet Green ... so I assumed it was an HD channel, until I noticed the channel number is 115 and it seems to be all SD content. Anyone else see this anywhere? And why its in the Moxi HDTV menu?

I've noticed SD channels showing up on the Moxi HD menu fairly often (including Planet Green). Not sure why it happens but it is a bit distracting.

I've noticed SD channels showing up on the Moxi HD menu fairly often (including Planet Green). Not sure why it happens but it is a bit distracting.

Sounds like there's a metadata tag giving it a false positive - Green is SD... it replaced Discovery Home a few months ago

hi, guys:

i have a couple of questions about the moxi box. i've been a long time moxi user and i've always had good experience with it. i definitely prefer it over the other Charter HD DVR (black box).

during the olympics weeks, I always wondered how i can use my moxi to record a program within a specifc time frame. moxi guide always showed each program with its 5-hour entirety. but what if i only want to record a portion of that 5-hour, say US Basketball gold medal match game?

also, as you may know, moxi keeps buffer of current channel (or is it recent two channels?) for up to 30 mins. what if I want to record the current channel starting now (minus the buffer content)? is there a way for me a clear the buffer? since it's in HD and i only have small amount of room left on the moxi, i don't want it to waste on the buffer content. (yeah, i know, i will buy an external hard drive, someday :-) )

thirdly, this is more for the Madison WI area / Dane county. I received a letter from Charter earlier this month (or last month) telling me about the new upcoming new HD channels, and all the channel line-up changes. on that form, it says the new stuff is going to come online on 8/20. it's 8/25 now and i still haven't seen much change in my moxi menu. the only two noticeable changes i've seen are the CW is now channel 2, and i have Fox Sports HD channel. what happened to the other HD channels??

thanks all for reading!

(oh, btw, is there anyone in Madison area has got the new Moxi box for testing yet? how can i get one?)

thirdly, this is more for the Madison WI area / Dane county. I received a letter from Charter earlier this month (or last month) telling me about the new upcoming new HD channels, and all the channel line-up changes. on that form, it says the new stuff is going to come online on 8/20. it's 8/25 now and i still haven't seen much change in my moxi menu. the only two noticeable changes i've seen are the CW is now channel 2, and i have Fox Sports HD channel. what happened to the other HD channels??


I can at least answer this one (I'm guessing the answer to your other questions will be "it can't be done"). They've pushed back the big rollout they were promising for 8/20 due to some blowback regarding moving the public access channels to the digital tier. At this point, I haven't heard anything about when the rest of the changes will come, though I've been told it'll be "soon." Further, the Big Ten Network rumor mill has cranked up again, with whispers that BTN will come online before the second Badger football game as SoapNet gets dropped. No guarantees on this, of course, but it's possible that the other new channels may come up at this time, too. Mind you, this is all speculation . . . if anyone "in the know" has more they can share I'm sure we'd all love to hear it.

You can clear the buffers by tuning to other channels. For example, if you're watching channel 700 and want to start recording it without anything in its buffer, hit the down arrow, wait for the new channel to lock in, and then hit the down arrow again, wait for it to lock in, and hit the down arrow a third time and wait for it to lock in. That will clear the buffer of whatever tuner you will end up using for certain, no matter what the two tuners are doing at the moment you do this. Then tune it back to channel 700 and hit the record button. It will then start recording the program on that channel as listed in the program guide, and it will continue until that program is scheduled to complete.

Two things to note:

First, there may be conflicts between the program that you're trying to start recording and programs that you already have scheduled. If there are conflicts, they will appear on screen when you try to start recording. You'll have to resolve them manually.

Second, while it's recording, you can extend its stop time. If you dig into the program's recording options, you'll figure out how.

Evan, just go into your local Charter store and take your old one in and ask for a new one. If they ask say one of the buttons is not responding...but they won't ask...they will just hand you a new one..they don't even ask who your are or even if you have cable with them.

The new ones have a BLUE Charter logo on them.
Wayne

Thanks to everyone for your help on this. You saved me $100+ since I didn't have to buy a Harmony remote - the new Moxi remote has solved my issue, and I don't have to learn a new key layout!

Thanks again.

Evan

Recently I received the Unsupported Mode message after viewing(or so I thought) the MOXI setting for output resolution.:rolleyes:
Remembering Splinke's FAQ and posts here about this issue I was able to revert back to 1080 mode using this method.:D

Thanks for the MOXI Faq Splinke.

BC

I woke up this morning and nothing. No clock, no fan, nothing.
I tried unplugging and even moving it to a different outlet. But nothing :-(

This is going to be a long weekend. Tuesday can't come fast enough. Just wonder if I'll be able to get another moxi.

I woke up this morning and nothing. No clock, no fan, nothing.
I tried unplugging and even moving it to a different outlet. But nothing :-(

This is going to be a long weekend. Tuesday can't come fast enough. Just wonder if I'll be able to get another moxi.
I've felt your pain - it was a LONG WEEKEND....
Techs don't like "stocking" them on their trucks...I had to go to the office (Davison) and pick one up - BE ADAMANT, they'll try to discourage you at first. The switch wouldn't have required a tech coming out if they would have changed the serial number in the system. Good Luck!

Techs don't like "stocking" them on their trucks...I had to go to the office (Davison) and pick one up - BE ADAMANT, they'll try to discourage you at first. The switch wouldn't have required a tech coming out if they would have changed the serial number in the system. Good Luck!

Are you with Charter? Because my Moxi died a couple weeks ago, and the tech not only had one on his truck, but he says they are replacing all DVRs with Moxis (I'm in Madison WI). So it must vary from region to region as far as what DVR you can expect from the cable company.

I have charter and I'm in west Michigan, Uverse is in the area but not at my house yet.
Hope it is soon so I have options besides charter (I'm not even looking at satellite and chancing bed reception in bad weather.

Are you with Charter? Because my Moxi died a couple weeks ago, and the tech not only had one on his truck, but he says they are replacing all DVRs with Moxis (I'm in Madison WI). So it must vary from region to region as far as what DVR you can expect from the cable company.

I've had a Charter Motorola DVR for going on four years, I didn't know they used anything else but the Moxi interface.

I've had a Charter Motorola DVR for going on four years, I didn't know they used anything else but the Moxi interface.

They do in StL .. Moxi .. SA's ... and a non-Moxi Motorola

Are you with Charter? Because my Moxi died a couple weeks ago, and the tech not only had one on his truck, but he says they are replacing all DVRs with Moxis (I'm in Madison WI). So it must vary from region to region as far as what DVR you can expect from the cable company.

Did you get another Moxi (9012) or the new Moxi (3012)-- that was supposed to be released in the third quarter sometime?

Did you get another Moxi (9012) or the new Moxi (3012)-- that was supposed to be released in the third quarter sometime?

Brad: It was a "refurbished" old Moxi. Purring like a kitten so far, we'll see how long it lasts. BTW, I asked the tech about the new Moxis and he had no clue that there was even a new Moxi in the works.

Are you with Charter? Because my Moxi died a couple weeks ago, and the tech not only had one on his truck, but he says they are replacing all DVRs with Moxis (I'm in Madison WI). So it must vary from region to region as far as what DVR you can expect from the cable company.

Yes - Charter. A supervisor reminded the tech to advise me that they prefer not to use them...1st they gave me the Moto 6416, I went to the office and requested a Moxi. It was a refurb, of course - 9012. They are unaware of the new 3012 model even though I showed them the press release from May.

I know this has been brought up before on the Sling Community website, but where are you guys attaching your IR emitters on the faceplate of the BMC 9022 or 9012 for optimal Sling operation? I've experimented around with various locations, but want to make sure I have them positioned in the best way.
Has anyone really gotten the Slingplayer 2.0 software working consistently with the Moxi BMC 9012? I have the Slingbox Solo, and the best I can do, regardless of where I place the IR receivers, is to get intermittent ineffective control of the Moxi via the Slingplayer 2.0 software. Am I missing something? Any hints or tricks from those who got it working?

Thanks... Rich

Hey All. Just been scanning through the thread, I have a Moxi through Charter in Los Angeles, and I was trying to find a few definitive answers about a few features that have plagued the Moxi/Charter lineup. I'm in the market for a new receiver and have to decide partially on the number of component/HDMI inputs on it. So if anyone can help - thanks in advance.

1. DVI to HDMI. Right now I'm running component out into my receiver and then to the TV. When I last checked, well over 2 years ago, the box did not have the DVI turned on. So have they turned it on? The customer service on this question, via chat, is lacking.

2. There was supposedly an extender box to allow a second room to watch something stored on the Moxi while the main unit play/recorded something else. Never saw it. Charter never heard of it. Did they release it? And if not is there a pc software equivalent to do the same?

3. Does the Moxi work with the Logitech Harmony One? This is also something I will be picking up in a few weeks. Would love to integrate the Moxi into it.

4. New Moxi Box 3012 - does anyone have it? What outputs does it support? Scaling?

Thanks!
Mark Santora

Hey All. Just been scanning through the thread, I have a Moxi through Charter in Los Angeles, and I was trying to find a few definitive answers about a few features that have plagued the Moxi/Charter lineup. I'm in the market for a new receiver and have to decide partially on the number of component/HDMI inputs on it. So if anyone can help - thanks in advance.

There's plenty of help on here, just a matter of who hits reply first!

1. DVI to HDMI. Right now I'm running component out into my receiver and then to the TV. When I last checked, well over 2 years ago, the box did not have the DVI turned on. So have they turned it on? The customer service on this question, via chat, is lacking.

This should have been on for quite a while - most markets enabled it ASAP - however not all equipment correctly gets the encryption handshake - this often occurs when a cable or device that cannot pass the encryption is in-line between the box and the TV. You can sometimes resolve this with a power cycle (sometimes you have to even powercycle the TV while the box is on)

General support groups are frequently lacking, alot of them either haven't really played with it or are reading from a script...


2. There was supposedly an extender box to allow a second room to watch something stored on the Moxi while the main unit play/recorded something else. Never saw it. Charter never heard of it. Did they release it? And if not is there a pc software equivalent to do the same?

What you're refering to is the BMC 9022 w/ the Moxi mate. This was supposed to be the next step in evolution for the moxi - however not all markets tested or deployed these (only a handfull of markets ever saw them)

Currently it's about the only method of sharing the DVR tuners and content across two TVs interactively. Going forward, there where supposed to be retail boxes that allowed a smilar function, but rumors of a retail launch seem to have been greatly exaggerated.

There was a Moxi PC software beta (also no longer on their website) but this was to give home-brew DVRs a moxi style interface.

As a general rule for DVRs you won't see anything that allows you to pull DVR content from a computer (MPAA worries if you can SEE it on your computer you can COPY it on the computer and therefore won't let major cable DVRs have this feature) However the newer Moxi projects where supposed to have software that allowed them to pull media from computers on the same network (again this is tied to the Retail projects which no longer seem to exist)

Again most this is information was not generally pushed out to CSRs and Call Centers, so it's not suprising no one knows about it - like the 3012... Digeo put a press release saying Charter customers would see it in Q3... but Charter hasn't put out any releases or even told is internally that it's moved beyound lab-testing / field beta.

3. Does the Moxi work with the Logitech Harmony One? This is also something I will be picking up in a few weeks. Would love to integrate the Moxi into it.

Yes it does, but be prepared to spend alot of time in front of a computer that's close to your moxi for programming (it's done via USB cable through a website)

4. New Moxi Box 3012 - does anyone have it? What outputs does it support? Scaling?

It's pretty much like the final 9012s except it sports HDMI instread of DVI. Tuners appear to be better quality and should hopefully resolve the hardware issues of the older boxes.

Thanks!
Mark Santora

Your welcome!

Yes - Charter. A supervisor reminded the tech to advise me that they prefer not to use them...1st they gave me the Moto 6416, I went to the office and requested a Moxi. It was a refurb, of course - 9012. They are unaware of the new 3012 model even though I showed them the press release from May.

Most techs prefer the DCT/DCH 6416 -

there are several reasons

1) Unified platform
Of all the boxes used in a motorola system, only the BMC9012 (and eventually the 3012) have a different guide - Most Motorola systems are paired up with TV Guide's application suite, so the moto DVRs have the same interface, setup, operation etc...

2) Signal tolerance
As many of you no doubt know, the moxi does not handle signal changes well, if the line isn't PERFECT then the moxi has issues. Other boxes have much more fault tolerance.

3) install complications
Because of the modem in the moxi, it's very difficult to install one without a tech on-site, not for any major technicial issues, but simply because the install requires the modem to be provisioned and this can't happen unless it's hooked up - then if it's a new install the channel map tool has to be run.


At any rate we've got a flood of refurbished moxi - apparently a good deal of the other MSOs have been selling out theirs and Charter is snapping them up

There's plenty of help on here, just a matter of who hits reply first!



And that would be you. =-)

Seriously thanks for all the help James. Good news on most answers (at least in my case) I'll try to get behind my moxi box in the next day or so and see if my dvi->HDMI cable works.

Mark

And that would be you. =-)

Seriously thanks for all the help James. Good news on most answers (at least in my case) I'll try to get behind my moxi box in the next day or so and see if my dvi->HDMI cable works.

Mark

:D with luck we'll have you up and working in no time

I just saw an interesting article on recording via Firewire from cable boxes to Macs ... I've used the previous method he mentions in this article, but it was cumbersome, so I'm going to give this new method a go ... should be fun!

http://www.macosxhints.com/article.php?story=20080901134713671

Has anyone really gotten the Slingplayer 2.0 software working consistently with the Moxi BMC 9012? I have the Slingbox Solo, and the best I can do, regardless of where I place the IR receivers, is to get intermittent ineffective control of the Moxi via the Slingplayer 2.0 software. Am I missing something? Any hints or tricks from those who got it working?

Thanks... Rich
I have it working acceptably (for me) well. Don't ask me why this placement works given the location of the IR receiver on the Moxi (to the right/top of the clock??), but this placement works (so far) on about 80% of Moxi 9012 remote control transactions. One IR transmitter mounted on the top of the Moxi, above the ":" in the clock. The other in the same location on the bottom of the Moxi. extended over the faceplate just enough so there is no "tape" showing on the transmitter mount. Other more "logical placements" just didn't work consistently for me. Location is EXTREMELY sensitive to commands working, and like I said, every 5th command or so I have to repeat ... but good enough. Let's hope this improves in the final release of the 2.0 Slingplayer.

Rich

I am on my 3rd Moxi in 6 weeks. I gave up my original Moxi to get the Moxi and Moxi Mate combo...this worked great until the new (refurbished) Moxi died this week. Yesterday the tech brought out another Moxi, it was working great until I got home from work today and it was frozen on 12:36 with the record light on. I reset the box and noticed I didn't get any channels above 5 (I get all channels except sports tier), called Charter 3 times and on the 3rd call got someone who sent signals to the box and each time I seemed to have different channels that worked. She was afraid to send more signals to the box for fear of frying it and they can't get a tech out until Sunday. I ended up with channels 2 thru 12 working and then a few random channels above 12. Does this seem like a problem with the Moxi or with my account? I am going to try to get a box sooner but it seems that I may be without until Sunday. I lost all my recordings on the box that died and now I can't record the programs that I could recoup and of course some don't seem to be available in re-runs after Sunday. Any ideas?

I have it working acceptably (for me) well. Don't ask me why this placement works given the location of the IR receiver on the Moxi (to the right/top of the clock??), but this placement works (so far) on about 80% of Moxi 9012 remote control transactions. One IR transmitter mounted on the top of the Moxi, above the ":" in the clock. The other in the same location on the bottom of the Moxi. extended over the faceplate just enough so there is no "tape" showing on the transmitter mount. Other more "logical placements" just didn't work consistently for me. Location is EXTREMELY sensitive to commands working, and like I said, every 5th command or so I have to repeat ... but good enough. Let's hope this improves in the final release of the 2.0 Slingplayer.

Rich
Thanks for the input here Rich. Is it possible to take a pic of your IR placements and post it here? Funny, I have found that on my BMC 9022, putting one single IR right on the center of the round navigation button works best. I may try your suggestion and see if the channel change response is any better.

I woke up this morning and nothing. No clock, no fan, nothing.
I tried unplugging and even moving it to a different outlet. But nothing :-(

This is going to be a long weekend. Tuesday can't come fast enough. Just wonder if I'll be able to get another moxi.

same thing happened to me today. of course it had to be the first day of NFL. hopefully I can get another 9012 from Greenville SC Charter, maybe they'll have the 3012

i had an external HD hooked up to it the one that went bad. will I be able to get back the shows that were stored on it or is everything lost?

same thing happened to me today. of course it had to be the first day of NFL. hopefully I can get another 9012 from Greenville SC Charter, maybe they'll have the 3012

i had an external HD hooked up to it the one that went bad. will I be able to get back the shows that were stored on it or is everything lost?

Gone. The new box will reformat the external

I noticed that Digeo has updated the www.moxi.com (http://www.moxi.com) site to make it look a little flashier, though there is no new content short of a "coming soon" message. But at least it's a sign that something is in the works from these guys after a long silence.

hopefully I can get another 9012 from Greenville SC Charter

That shouldn't be a problem there - we should have plenty in stock across the NC/SC markets

maybe they'll have the 3012
But I wouldn't get my hopes on that part - so far as I know *if* any 3012s are on our system they are only in St Louis. - Digeo may have said Charter Customers should be able to get them by Q3... but so far I've seen nothing officially on our side that confirms that. I do know we got 'em in our labs, but that's all I can confirm.

i had an external HD hooked up to it the one that went bad. will I be able to get back the shows that were stored on it or is everything lost?

It's lost. The drive was encrypted to work only with the first box when it was partitioned, so it will be re-partitioned by the new box with no recovery for any of the programming on it.

Unfortunately there's no fix for that - it's an intentional measure forced upon Digeo and the MSOs by the MPAA.

I noticed that Digeo has updated the www.moxi.com (http://www.moxi.com) site to make it look a little flashier, though there is no new content short of a "coming soon" message. But at least it's a sign that something is in the works from these guys after a long silence.

It's better than a 404 ;)

Digeo's still alive, but I think their recent shakeup has left some lasting effects and created a very large question mark over any and all release and deployment dates.

It's lost. The drive was encrypted to work only with the first box when it was partitioned, so it will be re-partitioned by the new box with no recovery for any of the programming on it.

Unfortunately there's no fix for that - it's an intentional measure forced upon Digeo and the MSOs by the MPAA.

Well, I have a HD that I used with a Moxi, then I moved to another market that doesn't have Moxi, so I was just going to use my external HD with my computer for additional storage. The problem is, I can't get my computer to even recognize the drive. I don't care about the shows on there. I would gladly wipe it clean, but now I have a $150 worthless brick of a HD. Is this a known issue and is there a fix??? Thanks.

Well, I have a HD that I used with a Moxi, then I moved to another market that doesn't have Moxi, so I was just going to use my external HD with my computer for additional storage. The problem is, I can't get my computer to even recognize the drive. I don't care about the shows on there. I would gladly wipe it clean, but now I have a $150 worthless brick of a HD. Is this a known issue and is there a fix??? Thanks.

That you can fix!

if your on XP when you connect to it, you should be able to go under Administrative tools and see the physical drive - even though the partition is encrypted (which is why you can't access it) - From there you may be able to simply delete the partition, mount the drive and repartition... which should fix it without any extra software.

If not - Check the MFG's website and see if there are any utilities for low level formatting / repartitioning the USB drive.

There's also various utilities on the web, but be carefull what you pull, lot's of places will give you partial demos or malware
I usually use killdisk, however I'm not sure if it will work with USB drives. - Spinrite might though...

www.downloads.com should be a reputable source, but I'm not sure what they've got that can do USB drives.

WORST CASE SCENERIO -
Have someone skilled with hardware disect your drive and pull the drive out of it's external case and mount it temporarly into a computer - then use KillDisk (google it - there should be a commonly availible free version) to wipe the drive - partition and format it - put it back in the case and you're ready to go. - I usually home-brew my external drives anyway, so for me this is no big deal, but factory drives might be trickier.

XP utility DISKPART can also be used as a last resort, and may be easier than taking it somewhere else to get fixed. Info on DISKPART is at http://support.microsoft.com/kb/300415/en-us

Just wanted to let everyone know that there's a public beta of Slingplayer 2.0 over at:

http://downloads.slingmedia.com/go/desktop-us-beta

It may have some Moxi fixes in it - somebody give it a whirl and post back!

- m

I have an HDDVR Moxi with a dvd player. Over the last few day's i have lost my HD ESPN, HBO, Showtime and Cinimax. I am getting the blue screen that says I do not subscribe. I am not having trouble with any other HD channel's, including Starz or Movie channel. Tech support had me do a soft reboot to now avail, then a hard roboot. All I got was flickering 88:88's and no reboot. They send a signal to box and said it could be about one hour if it was going to work. Four hours later was able to reboot. They will come in at times and poor signal at times. Is my Moxi lost?

I have an HDDVR Moxi with a dvd player. Over the last few day's i have lost my HD ESPN, HBO, Showtime and Cinimax. I am getting the blue screen that says I do not subscribe. I am not having trouble with any other HD channel's, including Starz or Movie channel. Tech support had me do a soft reboot to now avail, then a hard roboot. All I got was flickering 88:88's and no reboot. They send a signal to box and said it could be about one hour if it was going to work. Four hours later was able to reboot. They will come in at times and poor signal at times. Is my Moxi lost?

Are you missing any of your Digital HBO, Showtime or Cinemax channels?

If the answer is no, chances are you have a high frequency signal issue on the QAM channel(s) those are coming in on.

The good news is chances are it's not your box. The bad news is since the moxi boxes are pickier about signal levels than other boxes, it may get replaced anyway.

I have HBO, Cinamax, ESPN, and Showtime on sd. Charter James, my programming came back one hour after hard reboot. I cancelled the work order....afraid of repacement other than a Moxi.

I have HBO, Cinamax, ESPN, and Showtime on sd. Charter James, my programming came back one hour after hard reboot. I cancelled the work order....afraid of repacement other than a Moxi.

Good deal -
The box "memorizes" it's route back to the headend as well as the power levels it's had to adjust to get a channel, so frequently power cycling or initializing the box can cause it to reset those values - which often fixes the problem

James, that sounds great but I am not knowledgeable about routers, etc. Is there a good source on the net that i could read about how to do this or perhaps a step-by-step? I have a linksys 54G. Or should I just go to Sling and ask them to help me?
Wayne

Wayne,

I would definately go to Sling (via phone) and ask them to take control of your keyboard, and they will do the entire setup for your router!

Carl

:eek:Caught a google alert this morning. This guy is very knowledgeable in the area and still has doubts if promises will be kept. Two weeks to go before the 3rd quarter promise has passed.

http://www.gizmolovers.com/2008/09/18/digeo-still-working-to-deliver-moxi/

He also said that it will be DLNA compliant which I had to look up:
http://en.wikipedia.org/wiki/DLNA

CharterJames will this (DLNA) somehow allow me to keep my two TV capability of the Moxi-mate?

Wayne

:eek:Caught a google alert this morning. This guy is very knowledgeable in the area and still has doubts if promises will be kept. Two weeks to go before the 3rd quarter promise has passed.

http://www.gizmolovers.com/2008/09/18/digeo-still-working-to-deliver-moxi/

He also said that it will be DLNA compliant which I had to look up:
http://en.wikipedia.org/wiki/DLNA

CharterJames will this (DLNA) somehow allow me to keep my two TV capability of the Moxi-mate?

Wayne

Ironically yesterday I got whispers from a contact in St Louis who works with someone who's got a beta 3012 (Don't get hopes up, so far it seems only a few elite managers and tech ops people in St Louis have gotten to beta this unit)

Apparently it's still got quite a few bugs, which I think is very odd, given really all they needed to do was improve on the existing hardware and leave the software alone.

At any rate I don't expect to see them in 2 weeks, heck at the rate things are going, I'd consider us lucky if we see them before Q3 2009

(I was one of the origional BMC9012 beta testers and I had it nearly 6 months before they let us launch publicly)



To answer the Mate question -
There's probably no new technology that's going to allow the new boxes to work with the old mates.

The old mates are designed specifically for the BMC9022 - The 9022 rebroadcasts on an analog signal through-out the coaxial lines in the house.

DLNA is digital, most likely Firewire over Coaxial (which is what MoCA uses) though I find it odd that they are not going with the MoCA standard (which is what the Motorola DCH and DCX series are going with) Maybe they are linked... MoCA got my hopes stirred up as it's pretty much designed to be a standard for all devices connected by coaxial cable to communicate together... Where as DLNA looks to be more of a standard for digital devices to share media...

Wow I can't believe they would still be troubleshooting bugs in it.. I mean that box was supposed to go retail late last year so how the hell do they have their heads so far up their ass that even in an additional years time they are still working things out..


Damn shame to hear that, it really sounds like they have some serious management issues and we will probably be lucky if they ever get a new product to market.

-Phatty

:eek:Caught a google alert this morning. This guy is very knowledgeable in the area and still has doubts if promises will be kept. Two weeks to go before the 3rd quarter promise has passed.

http://www.gizmolovers.com/2008/09/18/digeo-still-working-to-deliver-moxi/Thanks. ;-) I've posted in this thread in the past when some Digeo/Moxi news has popped up. Frankly I would take any news out of Digeo with a HUGE grain of salt. I just edited my post, and in the process added this which I think sums things up:

Moxi's history since they were acquired by Digeo has been one of failed execution. Early on Moxi was on their way to being a competitor in the consumer DVR space and they had some cutting edge plans, then Digeo acquired them and refocused them on cable MSOs instead of retail. Digeo acquired Moxi way back in 2002 - and in six years what have they done? One product which never achieved more than minor market penetration, and is now well out of date and discontinued. Aside from that they have a history of press releases and announced partnerships, awards won for products announced but never shipped, staff layoffs, and repeated product delays and cancellations. If they didn't have Paul Allen backing them I don't see how they'd still be in business. Digeo needs to ship a product, a good product, to significant numbers of users, if they want to earn consumer trust again.

To say I'm pessimistic would be an understatement. One of my friends was an early developer at Moxi, and he left a while ago and was fairly well disgusted with the state of things. Without Paul Allen's Vulcan backing Digeo they would've been bankrupt by now. And the reason Charter is the main MSO propping up Digeo is that Charter is also controlled by Allen. I suspect the new Moxi box is being shoved down Charter's throat.

He also said that it will be DLNA compliant which I had to look up:
http://en.wikipedia.org/wiki/DLNA

CharterJames will this (DLNA) somehow allow me to keep my two TV capability of the Moxi-mate?DLNA is a standard for communication across IP networks, quite different from the way the MoxiMate works. The same end results could be achieved, but it would mean new hardware. And based on the minimal information in the TWICE article it sounds like the Moxi is a DLNA *client*, not a server.

Last night I was on my PC and I glanced over at my MOXI and I noticed it was restarting. Odd, I thought. Maybe 15 minutes later I glanced again, and hey, it's restarting again. Very odd. Later in the evening I was able to make it through an entire episode of Mythbusters w/o anything going wrong, so I thought maybe it was just a fluke. But this morning when I woke up, my MOXI is completely off. I tried unplugging it and plugging it back in, but all it does is flash the time display (like really just a flash, maybe 1/10 of a second, both as I unplug it and plug it in), and then nothing.

I know it's dead, but I'm wishing it wasn't. I love my MOXI. I'm in the STL region. Has anyone had any luck getting a replacement MOXI for their old one? I've seen the other DVR, and it's interface makes my eyes bleed. :eek: I don't want to loose my eyes. :) Although the one benefit would be the HDMI interface, which would get rid of my dreaded ground loop issues I've had.

Anyway, sorry for the story-like post. I just don't want to loose my MOXI. Anyone have any good news for me?

Wow I can't believe they would still be troubleshooting bugs in it.. I mean that box was supposed to go retail late last year so how the hell do they have their heads so far up their ass that even in an additional years time they are still working things out..This is the same company that had a booth at CES 2008 showing off multiple products and promising imminent shipments - and then laid off half their staff and canceled the products a week later. Which wasn't *that* surprising as some of the products were mock-ups being smoke-and-mirrored from (poorly) hidden development boxes, the very same mock-ups they had at CES 2007. They announced new DVRs in September 2006. They insisted they'd be out in time for the holiday's in 2007 up through September 2007. Then in November 2007 they admitted the obvious - they weren't shipping in 2007. Then they showed the products again at CES 2008 and canceled them a week later. The next day Digeo's Greg Gudorf told me the cable MSO box was in testing and would ship by the end of 1Q08. It didn't, and then we heard it would ship by the end of 3Q08. That's now less than two weeks away, and it is September 2008 and we have another article announcing consumer Moxi units will be out in January 2009.

Really, none of this should be surprising by now. What will be surprising is if Digeo ships anything, let alone a unit that works well and is solid. Bullwinkle had more luck pulling a rabbit out of his hat.


Damn shame to hear that, it really sounds like they have some serious management issues and we will probably be lucky if they ever get a new product to market.Saying Digeo has serious management issues is like saying the Titanic had a small leak.

Last night I was on my PC and I glanced over at my MOXI and I noticed it was restarting. Odd, I thought. Maybe 15 minutes later I glanced again, and hey, it's restarting again. Very odd. Later in the evening I was able to make it through an entire episode of Mythbusters w/o anything going wrong, so I thought maybe it was just a fluke. But this morning when I woke up, my MOXI is completely off. I tried unplugging it and plugging it back in, but all it does is flash the time display (like really just a flash, maybe 1/10 of a second, both as I unplug it and plug it in), and then nothing.

I know it's dead, but I'm wishing it wasn't. I love my MOXI. I'm in the STL region. Has anyone had any luck getting a replacement MOXI for their old one? I've seen the other DVR, and it's interface makes my eyes bleed. :eek: I don't want to loose my eyes. :) Although the one benefit would be the HDMI interface, which would get rid of my dreaded ground loop issues I've had.

Anyway, sorry for the story-like post. I just don't want to loose my MOXI. Anyone have any good news for me?

It may take some bitching but I think more than likely if you are firm in your desire for a Moxi you will be able to get a replacement. I know some users had to go through emailing one of the corporate guys to get it done right but none the less they were able to eventually get a Moxi replacement from Charter... When you talk to phone support whatever you do do not believe them when they tell you that you can goto your local office for a replacement DVR... You can for their basic DVR, but not the Moxi. So setup a tech visit and insist on a Moxi and I think you'll be good to go.

Sad day - my Moxi died :( My wife was watching TV this afternoon and said the TV & box went blank. Nothing displays on the Moxi, just the standby light. I called Charter and they said it's probably fried and so I'll have to wait until Sunday for a tech guy to come out. I asked if they had an Moxi's left and they said no and that I'll most likely get a Moto 6416 :(

I wonder if the freezer trick will work on the Moxi? ;)

To say I'm pessimistic would be an understatement. One of my friends was an early developer at Moxi, and he left a while ago and was fairly well disgusted with the state of things. Without Paul Allen's Vulcan backing Digeo they would've been bankrupt by now. And the reason Charter is the main MSO propping up Digeo is that Charter is also controlled by Allen. I suspect the new Moxi box is being shoved down Charter's throat.

When Moto DVRs first came out and Charter didn't jump on, I wondered what was up... then we went moxi and I knew what was up. You are right on that one... just like in the early Pipeline days when we used HSI for provisioning... their service was horrible but because they were under Vulcan Ventures, we HAD to use them. Fortunately (or unfortunately for HSI) after too many shots in the foot, they went under anyway and we moved on.

To a degree I see the beginning of this already!

If Digeo can't deliver on the number we need (at a competitive price) then we can't go with their product. - That was one of the primary reasons why we started picking up the 6416 - we just couldn't keep enough moxi boxes. - now that we've got both platforms alot of tech ops people who didn't get to compare them before are going "hey, the 6416s have a higher fault tolerance and better tuners... let's use these whenever possible"

I also have to suspect that Motorola isn't really inclined to make hardware for a product that competes against their existing hardware.

I would have though by now that Moxi would have either secured a different hardware manufacturer or focused on interface and licsence that out...

Afterall the Tivo over Moto interface pretty much mirrors the Moxi setup... so one would think it wouldn't be too hard just to tweak moxi to work on the primary motorola platform.

DLNA is a standard for communication across IP networks, quite different from the way the MoxiMate works. The same end results could be achieved, but it would mean new hardware. And based on the minimal information in the TWICE article it sounds like the Moxi is a DLNA *client*, not a server.

That would be a definite - Since DLNA is designed around the idea of sharing digital media, more than likely a moxi will be allowed to receive data from other sources (like shared media folders) but not send - this is pretty much shoved down their throats by the MPAA who is scared to death of the idea of people taking DVR recordings and posting them up on P2P networks or otherwise distributing them. - not that it can't be done anyway just by pulling the analog through a TV capture device.

MoCA is designed with the idea of cable devices working together across their shared network (RG6 coaxial) so that your cable modem, telephony modem and cable boxes all work together

In theory this would allow caller-id on the TV, Wireless Access Points that can communicate with your modem by just connecting them to the coax and DVRs that will share their content with any other MoCA enabled cable boxes

Sad day - my Moxi died :( My wife was watching TV this afternoon and said the TV & box went blank. Nothing displays on the Moxi, just the standby light. I called Charter and they said it's probably fried and so I'll have to wait until Sunday for a tech guy to come out. I asked if they had an Moxi's left and they said no and that I'll most likely get a Moto 6416 :(

I wonder if the freezer trick will work on the Moxi? ;)

you might have some luck - lately we've had more moxi than 6416, so usually unless there's a signal issue that gives the moxi a hard time, we tend to put moxi in

you might have some luck - lately we've had more moxi than 6416, so usually unless there's a signal issue that gives the moxi a hard time, we tend to put moxi in

The rep I talked to (Madison, WI) said the moxi's they have are refurbished, but are all frying up at this point so they are trying to push 6416s. I don't know how true that is. Also, I'm still investigation whether or not moving to the 6416 will be better or worse for me. Seems to be mixed opinions out there, but I guess you'll find that with anything. If anyone knows of a side by side comparison out there between the BMC9012 and Moto 6416, please let me know :)

Thanks!

The rep I talked to (Madison, WI) said the moxi's they have are refurbished, but are all frying up at this point so they are trying to push 6416s. I don't know how true that is. Also, I'm still investigation whether or not moving to the 6416 will be better or worse for me. Seems to be mixed opinions out there, but I guess you'll find that with anything. If anyone knows of a side by side comparison out there between the BMC9012 and Moto 6416, please let me know :)

Thanks!

Nutshell
9012 has lower PQ on analog channels (there's a sharper picture on the 6416 all around)

6416 sports a 160 gig hard drive and gets roughly twice as much recording done as a moxi. It also has HDMI rather than DVI and uses the Grid-based I-guide interface.

6416 does not support any hard drive expansion @ this time nor does it support remote scheduling by the charter.net portal.

Last but not least, on markets using A24 for their guide, there's a glitch that causes the 6416 not to record series programming that's duplicated on other channels... this is worked around by doing a manual recording or by trying the series from one of the other channels.

Nutshell
9012 has lower PQ on analog channels (there's a sharper picture on the 6416 all around)

6416 sports a 160 gig hard drive and gets roughly twice as much recording done as a moxi. It also has HDMI rather than DVI and uses the Grid-based I-guide interface.

6416 does not support any hard drive expansion @ this time nor does it support remote scheduling by the charter.net portal.

Last but not least, on markets using A24 for their guide, there's a glitch that causes the 6416 not to record series programming that's duplicated on other channels... this is worked around by doing a manual recording or by trying the series from one of the other channels.

Well that doesn't sound so bad I guess :) I like the fact that it has HDMI out. I never ran into a space issue with my MOXI, so if the 6416 has twice as much then maybe it won't be as bad as I think ;)

Well that doesn't sound so bad I guess :) I like the fact that it has HDMI out. I never ran into a space issue with my MOXI, so if the 6416 has twice as much then maybe it won't be as bad as I think ;)

I made the switch myself when I got a HD LCD...
My moxi was giving me a pixelated picture on anything analog... even recordings that looked great on my old tube.

If you're not using the external HD feature and you've never run out of space on a Moxi, then you'll be comfortable with the extra space.

the PQ is definitely noticable on most LCDs and Plasmas - I miss the guide... I love the moxi interface... if only I could get that guide on a 6416 I'd be happy *L*

I made the switch myself when I got a HD LCD...
My moxi was giving me a pixelated picture on anything analog... even recordings that looked great on my old tube.

If you're not using the external HD feature and you've never run out of space on a Moxi, then you'll be comfortable with the extra space.

the PQ is definitely noticable on most LCDs and Plasmas - I miss the guide... I love the moxi interface... if only I could get that guide on a 6416 I'd be happy *L*

Can these just be given out at Charter offices, or do they have to be provisioned like Moxi's?

I'll keep my Moxi (the 3rd one) until it dies (again)

Can these just be given out at Charter offices, or do they have to be provisioned like Moxi's?

I'll keep my Moxi (the 3rd one) until it dies (again)

I was told that the moto 6416s could not be picked up at the office and I would need to have a rep come out and replace the moxi.

Well, it turns out they replaced my moxi with a 3416, not a 6416. The 3416 doesn't have an analog tuner, but I'm not sure how important that is. The tech guy told me something interesting though, something that contradicts what the rep on the phone had said. He told me that they tend to push Moxis for new DVD installations, completely opposite of what the phone rep said. Go figure ...

So far the 3416 is working fine for me. Will take some time to get used to the menu system.

Dropping the analog tuner in the 3416 lowers the price your cable company has to pay for the box. Cable operators are moving rapidly to add digital versions of all their analog channels. Once you go all-digital, the DVR viewer gets the benefit of much better picture quality. Instead of asking the DVR to encode an analogy signal to digital on the fly (which introduces a lot of crap artifacts), the signal comes in exactly in the format that it's recorded. Long-winded way to say... dropping the analog tuner is good for you (PQ) and good for your cable operator (lower cost).

Hi. I'm a Charter member with the Motorola BMC9012. When I contacted Charter about expanded storage they said I could hook any old external hard drive to it. I asked for a specific recommendation but they were unwilling to give that. I had a 500gb Iomega so I plugged it in the back USB port of the 9012. It was recognized and worked fine for a few weeks. Then the Iomega died.
Would you have any recommendations about what to use for expanded storage for the 9012? It doesn't seem like WD... DVR expanders are compatible. Any information appreciated.

Hi. I'm a Charter member with the Motorola BMC9012. When I contacted Charter about expanded storage they said I could hook any old external hard drive to it. I asked for a specific recommendation but they were unwilling to give that. I had a 500gb Iomega so I plugged it in the back USB port of the 9012. It was recognized and worked fine for a few weeks. Then the Iomega died.
Would you have any recommendations about what to use for expanded storage for the 9012? It doesn't seem like WD... DVR expanders are compatible. Any information appreciated.

I believe when you go into the settings and hit External Hard drive (if one isn't already hooked to the box) it will give you some minimal specs

Personally I recommend the following

1) RPMs greater or equal to the specs on the moxi
2) USB 2.0
3) a hard drive that doesn't have a sleep mode (or one that can be disabled)

I know the Freeagent series was highly recommended because they could have their sleep modes disabled.

I personally prefer getting my own external assemblies from www.newegg.com and pairing them with a hard drive. - usually you can come away cheaper.

If your not into DYI you can take your luck with refurbished and clearance externals at www.ecost.com.

Again - USB 2.0 is an absolute (No ESATA on the BMC9000 series) and I believe you've got to have a minimal 5200 rpms for disk speed.

Dropping the analog tuner in the 3416 lowers the price your cable company has to pay for the box. Cable operators are moving rapidly to add digital versions of all their analog channels. Once you go all-digital, the DVR viewer gets the benefit of much better picture quality. Instead of asking the DVR to encode an analogy signal to digital on the fly (which introduces a lot of crap artifacts), the signal comes in exactly in the format that it's recorded. Long-winded way to say... dropping the analog tuner is good for you (PQ) and good for your cable operator (lower cost).

The other benifit not mentioned here is recording space - SD Digital takes the least amount of space on the computer.

In general you're going to get double your recording space if you're usually recording analog (and SD digital takes a quarter of the space used for HD)

According to the Moxi User Manual:
"External hard drives must meet these minimum specifications: 8MB cache, 7200 rpm, USB 2.0"

And what CharterJames said about the sleep mode is absolutely true...I have a WD hard drive that does not have a sleep mode, and it's always performed wonderfully with the Moxi. There are posts in this thread about how to disable the sleep mode if you need that info.

According to the Moxi User Manual:
"External hard drives must meet these minimum specifications: 8MB cache, 7200 rpm, USB 2.0"

And what CharterJames said about the sleep mode is absolutely true...I have a WD hard drive that does not have a sleep mode, and it's always performed wonderfully with the Moxi. There are posts in this thread about how to disable the sleep mode if you need that info.

Thanks, and to CharterJames too. The Settings shows specs of USB 2.0, 7200rpm, 8mb. My old Iomega that died met those specs but not sleep mode.
I'll be shopping for a new drive- thanks again for the info.

So, today is the last day of the third quarter, Digeo's declared deadline for Charter deploying the 3012. Is it available to customers yet?

(This is me, not holding my breath.)

Not sure if this is the right forum, but here goes:

I have a Moxi box through Charter in SoCal (I don't know the model number, but it says Scientific Atlantic on it). Today, it started to smell like something was burning inside, and it wasn't working. I disconnected the power source and let it cool down all day, then plugged it in again and hit the "reset" button. Nothing happened, but a few minutes later, the burning smell started up again. I did the thing where Charter remotely sends the signal to the box, and still nothing.

Question: Is there any way to get the shows I had saved off the hard drive? Or should I just turn the box in and get a new one? I'm assuming at this point that the box is dead, and Charter won't swap out the hard drive into a new box (assuming it's not the hard drive that was causing the burning smell). Thanks for any help!

Question: Is there any way to get the shows I had saved off the hard drive? Or should I just turn the box in and get a new one? I'm assuming at this point that the box is dead, and Charter won't swap out the hard drive into a new box (assuming it's not the hard drive that was causing the burning smell). Thanks for any help!

Unfortunately the box is fried and all the shows are tied to that box, and even if it would work they wouldn't swap out hard drives in the box. That is the one thing I don't like about the moxi, I have had 100+ hours of TV that I had yet to watch when my last moxi died.

Charter lie?
My favorite company was chronicled yesterday for the promises it made about HDTV:

http://www.tvpredictions.com/charter093008.htm

Wayne

Charter lie?
My favorite company was chronicled yesterday for the promises it made about HDTV:

http://www.tvpredictions.com/charter093008.htm

Wayne

I still sometimes wonder if I should go with DirectTV ...

Thanks, Derrick2020! I'm not even sure what kind of DVR they have now--last I heard, they were phasing out the Moxis, but who knows with Charter?

So my Moxi doesn't have and HDMI output, so I'm going to my HDTV (Toshiba 540u) via component. If I want to go HDMI, I have to trade in my Moxi for what is most likely a better device, but doesn't have the moxi interface that I love so much.

I've read a few things about HDMI vs component connections. Would I be getting a vast improvement in PQ if I had an HDMI connection? What I've read that seems informed, doen't really take a side. What do you guys think? I love my moxi and would hate to get rid of it, but if its a huge difference in PQ, I might go for it.

Bucktown9

Your Moxi has a DVI connection. You can use a DVI to HDMI connector for video and component for audio. That works for me.

So my Moxi doesn't have and HDMI output, so I'm going to my HDTV (Toshiba 540u) via component. If I want to go HDMI, I have to trade in my Moxi for what is most likely a better device, but doesn't have the moxi interface that I love so much.

I've read a few things about HDMI vs component connections. Would I be getting a vast improvement in PQ if I had an HDMI connection? What I've read that seems informed, doen't really take a side. What do you guys think? I love my moxi and would hate to get rid of it, but if its a huge difference in PQ, I might go for it.

For video there is no difference ... the real advantage of DVI is to pass sound as well as video through a receiver. Moxi has HDMI and even if you use an adapter for DVI, you still don't get the sound passthrough. Stick with Component and the digital audio out.

Not to mention DVI is really only useful on Bluray devices to pass TruHD audio codecs etc. Not being done yet on cable/sat services anyhow, so its 5.1 either way.

So my Moxi doesn't have and HDMI output, so I'm going to my HDTV (Toshiba 540u) via component. If I want to go HDMI, I have to trade in my Moxi for what is most likely a better device, but doesn't have the moxi interface that I love so much.

I've read a few things about HDMI vs component connections. Would I be getting a vast improvement in PQ if I had an HDMI connection? What I've read that seems informed, doen't really take a side. What do you guys think? I love my moxi and would hate to get rid of it, but if its a huge difference in PQ, I might go for it.

You would probably get an improvement in SD picture quality, but that would have more to do with changing the cable box itself as opposed to using a different type of connection, i.e. even if you just used component on the new box your SD picture quality would improve.

I have Charter High-Speed Internet and two Moxi DVR units in the Glendale, CA Service area.

I just learned about the WebDVR feature offered to some via charter.net ...
Customer Support just pointed me to charter.net/tv/ and some unrelated PDF help files.
I do not see any way to activate this service via the website.
Do some Charter offices not offer this service to their subscribers?
I'd really like to use this service, but I have no idea how.

Any help would be very appreciated.

Do you have internet with Charter as well?

Do you have internet with Charter as well?

Heh, the first thing he said was:

I have Charter High-Speed Internet and two Moxi DVR units in the Glendale, CA Service area.

I have Charter High-Speed Internet and two Moxi DVR units in the Glendale, CA Service area.

I just learned about the WebDVR feature offered to some via charter.net ...
Customer Support just pointed me to charter.net/tv/ and some unrelated PDF help files.
I do not see any way to activate this service via the website.
Do some Charter offices not offer this service to their subscribers?
I'd really like to use this service, but I have no idea how.

Any help would be very appreciated.

Have you ever logged in / setup your actual Charter.net email? You have to do this first I believe.

Heh, the first thing he said was:

I have Charter High-Speed Internet and two Moxi DVR units in the Glendale, CA Service area.

DOH! You mean I should actually READ the message I'm responding to <grin>.

Have you ever logged in / setup your actual Charter.net email? You have to do this first I believe.

I setup my Charter.net account (includes email) a day ago.
My main question is, am I required to do anything else to activate the WebDVR
service?

Also, will I be able to control both Moxi boxes I have at home seperately?

I setup my Charter.net account (includes email) a day ago.
My main question is, am I required to do anything else to activate the WebDVR
service?

Also, will I be able to control both Moxi boxes I have at home seperately?

Well, I don't know how long it takes, but I know CharterJames can assist you if it doesn't show up. But no, you shouldn't have to do anything else, except login to charter.net and hit the DVR button. If that isn't there, then they haven't tagged your Moxi(s) to your online account. I only have one Moxi so I can't answer your other question.

I connected a Western Digital 500 GB external hard drive when Charter first enabled the external hard drive feature. It worked fine for many months. Now, the hard drive seems to go to sleep at times and Moxi does not recognize it. I disconnect and unplug the hard drive, turn it back on, reconnect it to the Moxi, and it reappears (sometimes). Any idea why it was working fine for months and then this problem arose? I know that some hard drives have a default to go into sleep mode, but mine was not doing that for months.

Hi all,

Whenever my Moxi box is connected through a DVD recorder (which in turn is connected to my TV) and the volume on the TV is 3/4 of the way up or higher, a persistent, pulsating (2 times a second) crackle noise comes through the audio line, which is also there when I record onto a DVD and then play it back. The crackling appears to primarily come from the right audio jack, but it does NOT occur when I have the Moxi connected directly to my television. Only when I go through a DVD recorder.

I have tried about a dozen different RCA cables, and two different DVD recorders and none of them helped solve the problem. There have been a few times that the crackling has almost disappeared, but then it comes back. Since most broadcasts are perfectly listenable at half-max volume, I guess this isn't a major issue. But, when I record low-audio broadcasts and then amplify the sound, the crackling is very audible and it shouldn't be there at all (it isn't when hooked straight to my TV).

Has anyone ever heard of this happening, or have any suggestions? When I first got the Moxi I did not notice it, it just suddenly started happening one day (all connections were untouched). I doubt that Charter would even classify it as a problem, since it only occurs at higher volumes and when passing through another device. Here is an audio snippet of the sound it makes:

zshare.net/audio/2040434646d68e32/


Unfortunately the box is fried and all the shows are tied to that box, and even if it would work they wouldn't swap out hard drives in the box. That is the one thing I don't like about the moxi, I have had 100+ hours of TV that I had yet to watch when my last moxi died.

What's funny is that when my original Moxi died, two different representatives from Charter insisted over the phone that they would be able to transfer all of my saved movies and settings to a new box via USB without any problems, and in only a few minutes time. The technician that replaced the Moxi was surprised they would say that, because there is really no way to do so.

I have Charter High-Speed Internet and two Moxi DVR units in the Glendale, CA Service area.

I just learned about the WebDVR feature offered to some via charter.net ...
Customer Support just pointed me to charter.net/tv/ and some unrelated PDF help files.
I do not see any way to activate this service via the website.
Do some Charter offices not offer this service to their subscribers?
I'd really like to use this service, but I have no idea how.

Any help would be very appreciated.

I'm in your area but my Moxi is in Big Bear. I was able to program my DVR 1st time last week by calling Charter [888-GET CHARTER] and voila'
For once the customer service came thru. Interestingly, the CS girl didn't know she could do the same thing so it was a learning experience for her and me. I could hear her asking her co-workers if it was possible and they walked her thru it. You need a Charter e-mail address to sign on. Good luck.

Hi all,

Whenever my Moxi box is connected through a DVD recorder (which in turn is connected to my TV) and the volume on the TV is 3/4 of the way up or higher, a persistent, pulsating (2 times a second) crackle noise comes through the audio line, which is also there when I record onto a DVD and then play it back. The crackling appears to primarily come from the right audio jack, but it does NOT occur when I have the Moxi connected directly to my television. Only when I go through a DVD recorder.

I have tried about a dozen different RCA cables, and two different DVD recorders and none of them helped solve the problem. There have been a few times that the crackling has almost disappeared, but then it comes back. Since most broadcasts are perfectly listenable at half-max volume, I guess this isn't a major issue. But, when I record low-audio broadcasts and then amplify the sound, the crackling is very audible and it shouldn't be there at all (it isn't when hooked straight to my TV).

Has anyone ever heard of this happening, or have any suggestions? When I first got the Moxi I did not notice it, it just suddenly started happening one day (all connections were untouched). I doubt that Charter would even classify it as a problem, since it only occurs at higher volumes and when passing through another device. Here is an audio snippet of the sound it makes:

zshare.net/audio/2040434646d68e32/




What's funny is that when my original Moxi died, two different representatives from Charter insisted over the phone that they would be able to transfer all of my saved movies and settings to a new box via USB without any problems, and in only a few minutes time. The technician that replaced the Moxi was surprised they would say that, because there is really no way to do so.

On the audio, I've learned some people can get around it by changing their audio settings - frequently you can get better sound by switching to mono if you're running RCA to a TV... if you've got a home theater, I recommend using dolby and a TOS link (fiber) cable.


as for the latter, there is *no* way to transfer data from DVR to DVR... the MPAA will not allow for this.

At one point and time Digeo was going to give us this option for box swaps (by that very same method) and if that CSR happened to have been local office staff years ago when that training was done, they might have though it happens, but that never became a reality

No digital content will come off a moxi to any other source (though there are features on newer moxi boxes that allow other content to be played by the moxi.)

Really the only way to pull content is to record it using Analog outputs. I've not actually played with DVD recorders with Component outputs so I can't say if they give good HD grade recordings, but I've played with SD outputs (RCA and S-Vid) recording them onto DVDs and I've had no complaints for causual viewing.

For those of you who still use Slingbox, and have not yet run connections between your Moxi and other TVs, the long awaited SlingCatcher (http://www.slingmedia.com/go/slingcatcher (http://www.slingmedia.com/go/slingcatcher)) is now available to transfer Moxi signals to another TV. The SlingCatcher does offer other features that connect the TV to your computer and the Internet...perhaps like the new Moxi, when/if it becomes available. Since I have already run connections to my other TVs, I don't plan to get a SlingCatcher soon, but I thought others might be interested.

Don

I am trying to record something (Hitman movie) on channel 560 (MAXHD - Cinemax HD) using my Moxi. When I try and schedule the recording I get this error: We're sorry. Pay Per View, VOD, and Music Channels cannot be scheduled for recording.

If I manually change to that channel it works fine, I only get the error when I try and schedule the recording. I get the error using the web interface too.

I contacted Charter 3 times today regarding this problem. The first time they just wanted to reset the box and have me try again in a few hours. The 2nd time they updated my software. The third time he said he did "something" but it still didn't work. He said he didn't know if he could fix it over the phone and then we were disconnected.

I suspect there is something wrong with the guide data and the problem should be for everyone that has a Moxi and is in the same area (Baraboo, WI - Fond du Lac, WI - maybe Madison, WI).

Help?

I am trying to record something (Hitman movie) on channel 560 (MAXHD - Cinemax HD) using my Moxi. When I try and schedule the recording I get this error: We're sorry. Pay Per View, VOD, and Music Channels cannot be scheduled for recording.

If I manually change to that channel it works fine, I only get the error when I try and schedule the recording. I get the error using the web interface too.

I contacted Charter 3 times today regarding this problem. The first time they just wanted to reset the box and have me try again in a few hours. The 2nd time they updated my software. The third time he said he did "something" but it still didn't work. He said he didn't know if he could fix it over the phone and then we were disconnected.

I suspect there is something wrong with the guide data and the problem should be for everyone that has a Moxi and is in the same area (Baraboo, WI - Fond du Lac, WI - maybe Madison, WI).

Help?

Call CS and tell them that they have the Cinemax HD channel (560 In Madison) coded as PPV (Pay Per View.) that is why the tab is green instead of blue as normal.

They should notify Digeo of the mistake.

I connected a Western Digital 500 GB external hard drive when Charter first enabled the external hard drive feature. It worked fine for many months. Now, the hard drive seems to go to sleep at times and Moxi does not recognize it. I disconnect and unplug the hard drive, turn it back on, reconnect it to the Moxi, and it reappears (sometimes). Any idea why it was working fine for months and then this problem arose? I know that some hard drives have a default to go into sleep mode, but mine was not doing that for months.

I had a problem with a bad lightning storm a couple months ago. It caused the power to go out and come back on several times during the storm. In the process, the moxi was rebooted multiple times and eventually frazzled its connection to the external hard drive. When this happens, the Moxi kind of works, but with many random, unpredictable errors, such as shows not recording or being unplayable.

When this happens, the only cure is to plug that hard drive into your pc and reformat it. Then plug it back into the Moxi and start over. Sorry. I've had the same thing happen to me twice now, believe it or not.

According to the Moxi User Manual:
"External hard drives must meet these minimum specifications: 8MB cache, 7200 rpm, USB 2.0"

And what CharterJames said about the sleep mode is absolutely true...I have a WD hard drive that does not have a sleep mode, and it's always performed wonderfully with the Moxi. There are posts in this thread about how to disable the sleep mode if you need that info.

With the exception of the problems mentioned in my last post, I have been using a WD 500Gb My Book Essential edition external hard drive with sleep mode turned on since the 4.1 update went live and it works beautifully.

It turns off when it's done recording and spins up a minute before a new recording begins. There's a brief pause when you begin viewing a recording from a restful state, but that's a small price to pay for energy savings and the presumption that the disk will live a bit longer from less wear and tear.

I like it anyway. :)

Call CS and tell them that they have the Cinemax HD channel (560 In Madison) coded as PPV (Pay Per View.) that is why the tab is green instead of blue as normal.

They should notify Digeo of the mistake.

I called them and told them the channel was coded wrong. He wanted to know if the channels before and after it worked. I told him they did. I told him 560 was incorrectly green and PPV and they should fix it. He put me on hold and talked to his supervisor. He came back and asked me if I got non-HD Cinemax. I checked and it was fine. I asked what that had to do with anything. He said Cinemax is going to be all HD channels.

I told him about the coding again. He said they have no control over it. He wanted me to do a few more things. I told him it was a problem with the coding. He hung up on me.

Fun!

I called them and told them the channel was coded wrong. He wanted to know if the channels before and after it worked. I told him they did. I told him 560 was incorrectly green and PPV and they should fix it. He put me on hold and talked to his supervisor. He came back and asked me if I got non-HD Cinemax. I checked and it was fine. I asked what that had to do with anything. He said Cinemax is going to be all HD channels.

I told him about the coding again. He said they have no control over it. He wanted me to do a few more things. I told him it was a problem with the coding. He hung up on me.

Fun!

I've noticed over the past couple of years that the customer service people get pissy when you know more about their own product than they do.

I called them and told them the channel was coded wrong. He wanted to know if the channels before and after it worked. I told him they did. I told him 560 was incorrectly green and PPV and they should fix it. He put me on hold and talked to his supervisor. He came back and asked me if I got non-HD Cinemax. I checked and it was fine. I asked what that had to do with anything. He said Cinemax is going to be all HD channels.


This is the case in Madison too . . . Cinemax HD is coded as PPV. I can watch it but can't schedule a recording from it. I was hoping it would "fix itself" in the days after Tuesday's channel re-alignment but so far it hasn't happened.

This is the case in Madison too . . . Cinemax HD is coded as PPV. I can watch it but can't schedule a recording from it. I was hoping it would "fix itself" in the days after Tuesday's channel re-alignment but so far it hasn't happened.

I am having a similar problem in Asheville, but with PBS. When our local PBS started broadcasting 24 hr HD about 3 weeks ago, the channel program guide became coded as PBS Kids. I can watch it, but programing it to record becomes confusing. When I reported it to charter, they tried to schedule an appoint to replace my Moxi. Sometimes I wonder if it is just better to let the tech come to your house, then have them call the proper technical support....but never let them take your Moxi when it is obviously a system problem.

CharterJames, are these problems you can help with?

Don

I am trying to record something (Hitman movie) on channel 560 (MAXHD - Cinemax HD) using my Moxi. When I try and schedule the recording I get this error: We're sorry. Pay Per View, VOD, and Music Channels cannot be scheduled for recording.

If I manually change to that channel it works fine, I only get the error when I try and schedule the recording. I get the error using the web interface too.

I contacted Charter 3 times today regarding this problem. The first time they just wanted to reset the box and have me try again in a few hours. The 2nd time they updated my software. The third time he said he did "something" but it still didn't work. He said he didn't know if he could fix it over the phone and then we were disconnected.

I suspect there is something wrong with the guide data and the problem should be for everyone that has a Moxi and is in the same area (Baraboo, WI - Fond du Lac, WI - maybe Madison, WI).

Help?

it also could be that the lineups are being updated. almost none of my HD scheduled shows can be recorded now because of the lineup change. (almost) all the HD channels now have different channel number and for some reason they don't have the logo picture, nor the "upcoming shows" list. if you take a look at your "canceled or deleted" list, your scheduled shows will show up as "(not on)". i'm just waiting for either Moxi or Charter to fully update their lineups.

by the way, anyone else in Dane county has similar problem as mine or jrusch?

it also could be that the lineups are being updated. almost none of my HD scheduled shows can be recorded now because of the lineup change. (almost) all the HD channels now have different channel number and for some reason they don't have the logo picture, nor the "upcoming shows" list. if you take a look at your "canceled or deleted" list, your scheduled shows will show up as "(not on)". i'm just waiting for either Moxi or Charter to fully update their lineups.

That's how it was for me until today, most of the channels are fixed now (except the aforementioned Cinemax HD). The only other thing I've noticed is that Big Ten HD has no schedule/logo. Hopefully that will be fixed by Saturday's Badger game, which I was planning on recording.

I'm in Middleton, WI.
I'm not getting the MovieChannel HD channel--I do have that service.
Cinemax is coded as PPV still.
The BTN-HD channel is supposed to be on 664 now, well it isn't there, it is still on the old channel.
On the Moxi they left the old channel numbers, and they do work, but there isn't any show descriptions or options anymore.

EVERYONE IN THE MADISON AREA.
CALL THE LOCAL NUMBER IN MADISON FOR CHARTER 608-274-3822

Maybe that will get their attention.

EVERYONE IN THE MADISON AREA.
CALL THE LOCAL NUMBER IN MADISON FOR CHARTER 608-274-3822

Maybe that will get their attention.

Charter in Madison is retarded. i haven't been able to record any HD shows for a week! i want my money back!!!

Charter in Madison is retarded. i haven't been able to record any HD shows for a week! i want my money back!!!

Why can't you record?

Both my Moxi and DCH3416 are working just fine.

Why can't you record?

Both my Moxi and DCH3416 are working just fine.

well, my HD lineups are still messed up. the new channels show up in the lineup, but if i switch to any of them, either it shows the old channel content or tells me i don't have the service on this channel. also, some channels displays their own content, rather than the channel name it is listed now. so i think the actual content of those channels hasn't changed, it's just the names and guideline changed.

with that said, i've always go back to the old channel (e.g. 780 for NBC HD) to watch TV. but since there is no guide, my moxi doesn't know how to record.

(if i go to the new NBC HD channel, i think it overlaps one of the Showtime channel or something, which i don't have, so it tells me i don't have the service.)

oh, yeah, when i got back home last night, i tried the new CineMAX HD channel, it does have the PPV code there, but it showed $0.00. i can watch it (it's not CineMAX HD though; i see some SD stuff on that channel). my box is all messed up. reboot or triggers don't help. :mad: :(

well, my HD lineups are still messed up. the new channels show up in the lineup, but if i switch to any of them, either it shows the old channel content or tells me i don't have the service on this channel. also, some channels displays their own content, rather than the channel name it is listed now. so i think the actual content of those channels hasn't changed, it's just the names and guideline changed.

with that said, i've always go back to the old channel (e.g. 780 for NBC HD) to watch TV. but since there is no guide, my moxi doesn't know how to record.

(if i go to the new NBC HD channel, i think it overlaps one of the Showtime channel or something, which i don't have, so it tells me i don't have the service.)

oh, yeah, when i got back home last night, i tried the new CineMAX HD channel, it does have the PPV code there, but it showed $0.00. i can watch it (it's not CineMAX HD though; i see some SD stuff on that channel). my box is all messed up. reboot or triggers don't help. :mad: :(

Wow, sounds like your Moxi is really messed up.
At least on mine channel 615 (The new NBC location) has program information and is recordable. The other new channels have guide information too.

CinemaxHD this morning is still coded as PPV, but like you said, it does work. This morning it was a HD movie that was working when I looked at it.

The other problems that I listed above are still present.

Wow, sounds like your Moxi is really messed up.
At least on mine channel 615 (The new NBC location) has program information and is recordable. The other new channels have guide information too.

CinemaxHD this morning is still coded as PPV, but like you said, it does work. This morning it was a HD movie that was working when I looked at it.

The other problems that I listed above are still present.
I'm also in Madison. My Moxi is showing the same problems as MadCityBrad, but not the additional problems that ch1ch1 is having. (i.e., CinemaxHD is PPV, Big10HD is on wrong channel, but I don't see the old channel lineup)

Same problem with WUNE-DT? here. The listings for those digitals were paired up correctly with the new DT? designations, but not with the lineup channel numbers.

Currently:

701 is WUNE-DT3 (now UNC-NC) and should be shown as WUNE-DT2 (now UNC-KD)
703 is WUNE-DT5 (not available) and should be shown as WUNE-DT3
783 is WUNE-DT2 and should be shown as WUNE-DT1 (now UNC-TV HD)

I'm also in Madison. My Moxi is showing the same problems as MadCityBrad, but not the additional problems that ch1ch1 is having. (i.e., CinemaxHD is PPV, Big10HD is on wrong channel, but I don't see the old channel lineup)
long story short. unplug for a few secs, when it reboots, cinemax is blue.
if they send a reset?, could totally hose the whole setup. waiting for the tech to look at mine as we sit here...