Most problems have cleared up over the weekend.
The old guide channels have gone away, Cinemax is now coded correctly.
I still do not get The MovieChannel HD though.

Most problems have cleared up over the weekend.
The old guide channels have gone away, Cinemax is now coded correctly.
I still do not get The MovieChannel HD though.

Blue screen with the long message?

if that's the only one missing, you've probably got a signal issue on that frequency

Blue screen with the long message?

if that's the only one missing, you've probably got a signal issue on that frequency

Everyone in the Madison area who subscribes to The Movie Channel seems to be having the same problem with the new Movie Channel HD. It looks like Charter Madison missed something while reconfiguring/adding channels.

Also, I didn't get a chance to check this morning, but as of yesterday, they still had the SD Big Ten channel showing on what was supposed to be the new channel number for the HD Big Ten Net. The old channel, 795, still has the HD version with listings.

When they remapped our channels in Central Alabama back in August, something similar happened with FLIX and Reelz or something. It finally got fixed when someone complained enough, and as I understand it turned out to be something that was overlooked during the conversion.

I called Charter customer service Saturday, the rep said that Madison did NOT have The Moviechannel HD. I went round and round with her on it. She also said that cable cards do not receive HD channels. Looks like they do need a little education on that.

Agreed...I've called about programming guides not updating and it was blamed on some oddball update. Real problem was my Moxi had been de-provisioned. Another call fixed it. :)

Perhaps this new Moxi will see the light of day after all:

http://www.twice.com/index.asp?layout=article&articleid=CA6605995

Guy

New member here and our Moxi 9012 has had issues for a long time. We've had it replaced with different unit once (back in May since the other one constantly read that it was overheating, even after it was unplugged to cool down). Even with the different unit though we have the signal break up very regularly. It seems to happen most on the HD stations. It's very discouraging to pay all the money we do for cable programming to not be able to watch recorded shows because they sound like a skipped record. I've called numerous times and they always tell me to reboot it (which never does anything) and I'm always transferred to another tech that "resets the signal" and that usually fixes it for a couple hours but then it's back to breaking up. The last time a tech came out to look at our lines he said something about the mid-range bandwidth signal was low or something to that effect and he couldn't fix it and an 'engineer' would have to come out the next day. Either the engineer didn't come out or his adjustments didn't fix it because things really never changed...

Also, when things do record properly, why is it that sometimes when we fast forward through a show or commercial that it is clear and we can see when to stop, and other times it is all pixelized and scrambled and we have to guess when to stop fast forwarding? Isn't something to do with the Segate EH we have hooked up I wouldn't think...

Also, when things do record properly, why is it that sometimes when we fast forward through a show or commercial that it is clear and we can see when to stop, and other times it is all pixelized and scrambled and we have to guess when to stop fast forwarding? Isn't something to do with the Segate EH we have hooked up I wouldn't think...

My four year old Moxi sometimes does this, i've never figured out why. It seems as though it is hit or miss, I can tell you it is not the external harddrive because I don't have one connected.
I've had a few issues but none as serious as you describe, it sounds like a faulty unit, as far as the pixelation issue, signal strength plays a huge part in wether or not you get a clean picture. I sometimes have a white block somewhere on the screen but it goes away quickly, I take it that this is the digital version of ghosting that occurs with analog.
The signal strength problems indicates a problem somewhere upstream from you IF you are getting a strong signal at the jack. I would get a technician back to establish that first, if not a bad splitter attenuating the signal could be the problem.
Good luck!

The Moxi is very sensitive to the level of the signals coming to it. It has problems with signals that are too weak OR too strong.

The following is my own suspicion. I'm not sure about this. Take it for what it's worth: As the signal gets near the limits of acceptable strength, some data errors occur. The Moxi can correct for some errors without you knowing it. While doing this, the picture appears normal during normal viewing. But a signal that has few enough errors to present a good picture during normal viewing can show a huge amount of pixelation during fast forward or rewind. When very bad, I've had mine lock up the Moxi while trying to FF or Rewind. When you see the pixelation occuring during FF or Rewind, take it as a warning that the signals are getting out of tolerance. If you want Charter to come out and adjust them, you may have to tell them that the picture is pixelating during normal viewing. If you tell them that it's only during FF or Rewind, they may not come out to fix that. At least mine in Rochester, MN wouldn't.

Would a poor signal cause me to not receive VoD movies? Sometimes they work fine, sometimes they work and quit several times while watching and we have to resume them, and sometime, like right now, they won't even start up and I get a 1478 (0x22) error...I've tried going into the triggers and doing the VoD Meta-data d'load and that doesn't help. I've also noticed that the ticker doesn't have any data (says "Updating Ticker Data") in it when I can't get VoD to work either...

Would a poor signal cause me to not receive VoD movies? Sometimes they work fine, sometimes they work and quit several times while watching and we have to resume them, and sometime, like right now, they won't even start up and I get a 1478 (0x22) error...I've tried going into the triggers and doing the VoD Meta-data d'load and that doesn't help. I've also noticed that the ticker doesn't have any data (says "Updating Ticker Data") in it when I can't get VoD to work either...

Could be, but whenever I've had VOD problems, it only got worked out by callign and having them send a signal down the pipe. You could try a hard reboot as well, but its my bet you'll still need to call :)

New member here and our Moxi 9012 has had issues for a long time. We've had it replaced with different unit once (back in May since the other one constantly read that it was overheating, even after it was unplugged to cool down). Even with the different unit though we have the signal break up very regularly. It seems to happen most on the HD stations. It's very discouraging to pay all the money we do for cable programming to not be able to watch recorded shows because they sound like a skipped record. I've called numerous times and they always tell me to reboot it (which never does anything) and I'm always transferred to another tech that "resets the signal" and that usually fixes it for a couple hours but then it's back to breaking up. The last time a tech came out to look at our lines he said something about the mid-range bandwidth signal was low or something to that effect and he couldn't fix it and an 'engineer' would have to come out the next day. Either the engineer didn't come out or his adjustments didn't fix it because things really never changed...

Also, when things do record properly, why is it that sometimes when we fast forward through a show or commercial that it is clear and we can see when to stop, and other times it is all pixelized and scrambled and we have to guess when to stop fast forwarding? Isn't something to do with the Segate EH we have hooked up I wouldn't think...

i started to see the pixelation problems too, after i hooked up an external hard drive. i've found that if you didn't disconnect your harddrive properly (i.e. go through the moxi setup menu -> disconnect) before resetting the moxi, i'd see the pixelation once the box comes back up. so you can try to disconnect your hard drive through moxi menu, then wait a little bit, then reconnect. let us know if that fixes your problem.

Well the day I had problems getting VOD to work, I did a 9 0 reboot from the diagnostics menu and we haven't had much problems since...might just be coincidence though...There's been a few times the signal has messed up, and we still get some pixelization during FF and RWD, but it seems it only does that when a program loses signal, and if it doesn't lose signal during the show the FF and RWD work fine...:confused:

VOD not working any longer. All I get, after a delay is either:
(1) an apology error 1459 (0x1)
or
(2) the Moxi thinks it is downloading the movie but doesn't actually do it.
I am in Asheville, NC. Charter James: any ideas?
I phoned and they reloaded the Moxi, but there was no change. I have an appointment for a couple of days from now, but I hoped someone might have a suggestion to preempt the need for it.
Thanks in advance.

I tried triggering a download of VOD data, etc., to no avail, but the system seems to be working now and has since yesterday, Sunday. So, I canceled the appointment. I guess this was some sort of systemic error in our neighborhood or market.

VOD not working any longer. All I get, after a delay is either:
(1) an apology error 1459 (0x1)
or
(2) the Moxi thinks it is downloading the movie but doesn't actually do it.
I am in Asheville, NC. Charter James: any ideas?
I phoned and they reloaded the Moxi, but there was no change. I have an appointment for a couple of days from now, but I hoped someone might have a suggestion to preempt the need for it.
Thanks in advance.

Well my Moxi box I've had for almost 4 years died yesterday. I called Charter and they don't have any HD DVR's available in my area at this time. I would say that is poor planning not having any around when these old Moxi's are dying left and right. Since the new Moxi isn't available here in Spartanburg, SC I am trying to decide between Dish or Direct TV. I like Dish's vip 722 box and Direct's HD programming. Anyone here that can make a recommendation?

Since the new Moxi isn't available here in Spartanburg, SC I am trying to decide between Dish or Direct TV. I like Dish's vip 722 box and Direct's HD programming. Anyone here that can make a recommendation?

Get E* (Dish Network) they are way better than D* (DirecTV). It's true that D* has more HD than E*, but with E* your HD programing is not a standalone package (it is bundled with your main programing package. As far as price Dish Networks HD is only a $1 more (@ $10.00) than Direct's but I belive you will have no regrets. Also,the recivers provided by E* have the ability to feed two TV's (ex. 1 HD and 1 SD fed via Coax and RF remote, also with the E* HD recivers they are the first to offer they're software in a 16:9 aspect ratio (besides MOXI). With E* you have the option of going onto a contract, with D* you HAVE to go onto a contract. Hop this helps.:D

Thanks for the good comparison Adelmoxi.

Nick

I am hoping that someone here might have an idea of what is going on with my system because Charter definitely doesn't. I have had 3 techs out on-site and spoken with Customer Service at least 22 times now for something that has been going on for over 5 weeks with no resolution.

* A large majority of the shows that I have setup for regular scheduled recording are not recording with a message "failed (no signal)". I can switch to the channel and record the show manually without issue. This is happening with Fox, USA, FX, HBO HD mainly but also PPV movies.

* I will be watching a show and receive a message that the channel needs to be changed in order to record a show and am offered the choices of Record or Do not record. If I select Record, the screen blanks out and then still remains on the channel I was at and fails to record the show, again with the "failed (no signal)" message.

* I was watching a series on the National Geographic channel and decided to record the series. I had to leave the house and there were 4 additional hour-long segments. When I returned home, only the segment that I was watching at the time I selected to record was actually recorded. The remaining segments "failed (no signal)".

The first tech (about 4 weeks ago) replaced my MOXI box but that had no effect, other than causing me to have to re-format my external HD thus losing all my recordings.

Has anyone experienced the above and better yet possibly know what needs to be done to correct these issues?

I am hoping that someone here might have an idea of what is going on with my system because Charter definitely doesn't. I have had 3 techs out on-site and spoken with Customer Service at least 22 times now for something that has been going on for over 5 weeks with no resolution.

* A large majority of the shows that I have setup for regular scheduled recording are not recording with a message "failed (no signal)". I can switch to the channel and record the show manually without issue. This is happening with Fox, USA, FX, HBO HD mainly but also PPV movies.

* I will be watching a show and receive a message that the channel needs to be changed in order to record a show and am offered the choices of Record or Do not record. If I select Record, the screen blanks out and then still remains on the channel I was at and fails to record the show, again with the "failed (no signal)" message.

* I was watching a series on the National Geographic channel and decided to record the series. I had to leave the house and there were 4 additional hour-long segments. When I returned home, only the segment that I was watching at the time I selected to record was actually recorded. The remaining segments "failed (no signal)".

The first tech (about 4 weeks ago) replaced my MOXI box but that had no effect, other than causing me to have to re-format my external HD thus losing all my recordings.

Has anyone experienced the above and better yet possibly know what needs to be done to correct these issues?

Generally what you've described sounds like a failure of the secondary tuner - the box is unable to record anything that is not being caught by the primary tuner.

Usually swapping out for a different box works (since the tuner is a hardware issue) but in your case you may have gotten "struck by lightning" twice in the same spot.

I'd recommend trying to swap out one more time, but before the tech leaves with the old box - test it by intentionally recording two things that are happening right now (manually record one channel, switch channels and let it switch tuners, then record another)

Check your recordings and see if both went through correctly - if they did, then this box should be working fine.

You'll have to reformat your external again with that swap, but at least this way you can make sure the next box going in has good tuners in it.


the only other problem that I can possibly think of is if your External HD has a sleep mode or something else that causes a disconnect from the moxi - that would kill the needed recording space - but I don't think that would give you the no signal recordings you're seeing - that sounds more like the secondary tuner going bad.

I think my moxi is dead, or at least dying :( I have the 2-room model and it switched to "limited access" mode this morning. Nothing works except channel up/down, and Info says it's in limited access mode due to error and I am supposed to call my provider.

I unplugged it, waited a bit, and powered it back on. It went through 2 reboot cycles and came back up to limited access mode again. I think she's toast.

I didn't have time to call Charter before work this morning - I'll call over lunch. I suspect I'll be out of luck - I've heard they don't have any more moxis available in my area at all....

I think my moxi is dead, or at least dying :( I have the 2-room model and it switched to "limited access" mode this morning. Nothing works except channel up/down, and Info says it's in limited access mode due to error and I am supposed to call my provider.

I unplugged it, waited a bit, and powered it back on. It went through 2 reboot cycles and came back up to limited access mode again. I think she's toast.

I didn't have time to call Charter before work this morning - I'll call over lunch. I suspect I'll be out of luck - I've heard they don't have any more moxis available in my area at all....

Limited access is usually an account or data issue -
go into your diagnostics (Menu+ok) and take an option 8, 82
If you complete a ping test then you are online - if not then we know the issue is the modem isn't online in the box...

If your online to back to option 8, then 83 and perform a software update, a resource download as well as all the metadata and VOD downloads

Your box should reboot in 30 minutes.

Those downloads will make sure you don't have a local software issue. - but it will only work if your moxi is online.

If all the above is clear, then you may be right on your box having some sort of bigger issue. More often than not it will just be offline.

If the box doesn't pass a ping test, exit out, unplug the box for a minute and plug it back in, give it about a minute after it boots before trying another ping test

I suspect I'll be out of luck - I've heard they don't have any more moxis available in my area at all....


Remind them that you have Dish and Directtv as options. That may improve the availability of Moxis.

Our 2nd Moxi box died today. Came home from work this morning and all it had on it was a dim green light...reset button didn't do anything nor did unplugging it...Charter is supposed to be out between 11am-3pm today and hopefully they have a Moxi to replace it with instead of the Moto box, or even better, one of the new black boxes :)

Luckily, we had just finished watching a majority of our programs on the DVR, so we only lost maybe 4 hours of programming, although setting up all our shows to record is a pain in the rear...

Remind them that you have Dish and Directtv as options. That may improve the availability of Moxis.

that's becoming a much stronger option. They just announced they're jacking the price again next month.

Our 2nd Moxi box died today. Came home from work this morning and all it had on it was a dim green light...reset button didn't do anything nor did unplugging it...Charter is supposed to be out between 11am-3pm today and hopefully they have a Moxi to replace it with instead of the Moto box, or even better, one of the new black boxes :)

Luckily, we had just finished watching a majority of our programs on the DVR, so we only lost maybe 4 hours of programming, although setting up all our shows to record is a pain in the rear...

Tech brought out a different Moxi9012 :(, but at least it's working now again...

I asked him about when the new black Moxi's were going to be put out and he said they should have been out on Nov 1st, but the beta testing group is still having glitches in the units so they are delaying the beta test until they get it right...

Tech brought out a different Moxi9012 :(, but at least it's working now again...

I asked him about when the new black Moxi's were going to be put out and he said they should have been out on Nov 1st, but the beta testing group is still having glitches in the units so they are delaying the beta test until they get it right...

LOL, classic. I bet they're waiting to see if Charter actually survives as a company :)

I think my moxi is dead, or at least dying :( I have the 2-room model and it switched to "limited access" mode this morning. Nothing works except channel up/down, and Info says it's in limited access mode due to error and I am supposed to call my provider.

I unplugged it, waited a bit, and powered it back on. It went through 2 reboot cycles and came back up to limited access mode again. I think she's toast.

I didn't have time to call Charter before work this morning - I'll call over lunch. I suspect I'll be out of luck - I've heard they don't have any more moxis available in my area at all....

Well, apparently the hard drive went out on it. However, the tech had a replacement Moxi!!

So I'm back up & running - even though I lost all my recorded shows.

One thing the tech told me surprised me. He said there's a PC program that can take a USB drive formatted for a Moxi and decrypt it - to pull the shows off. I questioned him a bit (since we've always said that it hasn't been decrypted anywhere) but he insisted that he's seen it... he didn't say what the program name was, of course!

He also said that Charter is getting rid of the Moxis by mid-2009, early 2010 timeframe (replacing them with motorola 6416's) due to the cost of the Moxi ($850/box I believe) and the short lifespan of them (average lifespan of 2 years) -- apparently they're not even able to break even at that lifespan.

I tend not to trust techs on things like this - they aren't exactly sitting in the boardroom, making the decisions! But it was interesting.

He also said that Charter is getting rid of the Moxis by mid-2009, early 2010 timeframe (replacing them with motorola 6416's) due to the cost of the Moxi ($850/box I believe) and the short lifespan of them (average lifespan of 2 years) -- apparently they're not even able to break even at that lifespan.


Wow, two year life span on average, what are people doing with them. I have one that is going strong four years now. It has never malfunctioned once except for having to reboot after a power outage. I figured up what it cost me to rent the box for four years and it came to $720.00. One would think that economy of scale would have reduced the price of the box by now, back when I got mine I was one of the first in my area and it cost $1,000 according to the tech.
Another example that comes to mind is the pricing structure of wireless phones, take a hit on the handset up front and make up for it on monthly charges, I doubt very seriously the cable company is going broke leasing the boxes.

Wow, two year life span on average, what are people doing with them. I have one that is going strong four years now. It has never malfunctioned once except for having to reboot after a power outage. I figured up what it cost me to rent the box for four years and it came to $720.00. One would think that economy of scale would have reduced the price of the box by now, back when I got mine I was one of the first in my area and it cost $1,000 according to the tech.
Another example that comes to mind is the pricing structure of wireless phones, take a hit on the handset up front and make up for it on monthly charges, I doubt very seriously the cable company is going broke leasing the boxes.

I doubt his numbers as well. A service tech certainly wouldn't have the whole picture - he would just know rumors around the office, at best. I HAVE heard that moxis cost $850 or so but I'm willing to bet that's for individual items. If you expand up to the national scale like Charter, I bet they're getting a pretty serious discount - probably less than $500 per box. Also, that $850 figure was thrown around when they were brand new - back in 2004 or so. the price HAD to have come down since then! Think about what a PC with 2004 specs would cost you today...

As far as "what are customers doing with them" I'm willing to bet the primary cause of death is heat. Customers are sticking them inside a cabinet with no ventilation and these things run really hot to start with.

Yep, I'll bet you are correct concerning the heat issue, I've got mine in a cabinet with metal mesh front and an open back so there is always air flow around it.
Upstairs I had a tivo go out after two years due to it being in a closed back cabinet even though I left the doors open most of the time.

After my Moxi died last Sunday and Charter couldn't give me an eta of any HD dvr's in my area I called Dish on Wed.. They came out Thursday and put up the latest HD dish and a 722 2 room box with 500gb hd. I couldn't be happier with the added HD content and picture quality both in HD and SD. It's nice having access to the pvr from the bedroom also. The 722 is quieter than the Moxi also.

that's becoming a much stronger option. They just announced they're jacking the price again next month.

Where did you hear this? I haven't gotten any notice of a price increase?

So it doesn't seem the SPL FAQ has been updated in some time. Just gonna rehash an old subject:

My TV will support all the Moxi resolutions, so I've just had them all checked on. Is that still proper? The only reason I don't turn 480i off is because then all my SD channels are pillarboxed, and I don't see any increase in picture quality anyhow.

I have just left 1080i and 480i on but didn't really notice any difference, so I put them all back on again anyhow :-)

Yea, I'm bored, hehe.

Where did you hear this? I haven't gotten any notice of a price increase?

Two sources:

1) A friend of mine works in support for Charter. She mentioned they would be jacking the prices again in November.

2) An article in the Rochester Post-Bulletin confirmed it (they only mention the price increase for expanded basic, but my friend said they were raising the price on all tiers)

Here is the news article about it: http://www.postbulletin.com/newsmanager/templates/localnews_story.asp?z=2&a=368833

Two sources:

1) A friend of mine works in support for Charter. She mentioned they would be jacking the prices again in November.

2) An article in the Rochester Post-Bulletin confirmed it (they only mention the price increase for expanded basic, but my friend said they were raising the price on all tiers)

Here is the news article about it: http://www.postbulletin.com/newsmanager/templates/localnews_story.asp?z=2&a=368833

Ah, ok, maybe its a local / market thing. I guess I thought I was in the local St. Louis forum, heh.

I just got Charter's bundle with internet, cable, and phone for two years locked in at $129 a month, I'm good till then.

Click on the link below to see the commercials my wife and I were asked to do recently for Charter Communications in Hollywood, CA. These were commercials for Charter based on "spoofs" of reality shows.

See "Hot As Ice" 1 for Carl, then click on PLAY

See "Hot As Ice" 2 for Eileen, then click on PLAY



http://www.interdubs.com/r/whitehousepost/index.php?al=2bxV1G0&an=RFAOzj

Click on the link below to see the commercials my wife and I were asked to do recently for Charter Communications in Hollywood, CA. These were commercials for Charter based on "spoofs" of reality shows.

See "Hot As Ice" 1 for Carl, then click on PLAY

See "Hot As Ice" 2 for Eileen, then click on PLAY



http://www.interdubs.com/r/whitehousepost/index.php?al=2bxV1G0&an=RFAOzj

Wow. Uh ..... heh.

In Eileen's they say "with over 300 HD options." What a load of crap.

Wow. Uh ..... heh.

In Eileen's they say "with over 300 HD options." What a load of crap.

While yes it is a load of crap...it is true...in the Bill Clinton school of "I said Options, I didn't say channels"....so technically since each ON demand TV show and Movie is an option than ...... This kinda lying (spirit of the lie!!) just drives me crazy and we see it everyday in our politicians. For all of those out there that believe in change well get ready for change...but it won't be what you think.:cool:

I'm going to address a few general things here... rather than do a whole lot of similar replies.


1) Death of the Moxi
This one's just as much a rumor as the Launch of the BMC 3012
However here we are, with systems announcing year end lock downs etc and still no official hint of the 3012. As such I'm pretty much guessing it's never left internal beta in St. Louis. Furthermore comments made from management recently here (SC/NC/VA group) indicate Moxi *WILL* be eventually phased out.

However at the same time, apparently we are apparently getting BMC9012s THROWN at us as no other MSO appears to be taking them. So for now the BMC9012 is alive and strong... I don't forsee them closing up shop in markets with Moxi for quite a while (given we can't get enough 6416s in to meet demand).

That being said, my "insider's guess" at what's going to happen next -
I predict no NEW MSO based Moxi boxes, but I also predict that Moxi will remain availible for at least 2 more years.

Hopefully DIGEO will get on the ball with the CableCard enabled boxes for retail, because from what I've seen, it seems like Charter was the last major MSO to hang on...

2) Death of Charter
I say this rather humorously, Rumors of Charter dying are greatly exaggerated. We are still the #3 MSO in the US and we are doing ok. Raising rates are unfortunatley a fact of life in the digital world, largely due to the constantly increasing cost of content. sad thing is we're now facing the fact we are *going* to have to start paying for content that used to be free (local networks - Digital and HD coverage etc) and of course what we pay for, the customer pays for.

Being a customer as well I don't like it, but at the same time, working in the industry I do feel that we try to give people more for their money (with Tied in VOD services and more networks)

3) Death of CharterJames?
Figured as long as I'm doing the Death themes I'd go ahead and get this out here... My job is in a state of change and it appears my duties as an Internal IT person are going to start taking a much larger chunk of my time, as such I've posted less (especially on the smaller stuff that many other gurus here know so well!) I'm not gone, however I'll be less vocal. Always feel free to hit me on my email (myfirstname . mylastname @ CharterCom.Com) or PM me if you have anything you want to take to me directly!

4) HD Claims
This is the shady double-speak of marketing... no one is ever completly clear on it... not dish, not direct, not any major MSO... they'll calculate ALL their different channels in all their markets, MSOs will throw in services like HBO on Demand HD etc

Generally it boils down to an average of 20 channels per market and HD vod for most major MSO markets... But one thing I do love out of all this is COMPETITION... If Dish or Direct starts pushing one HD channel, the others are going to start looking into it too...

I hope this train keeps on pushing till we all see the networks we want in HD!!!

I'm doing some wiring on the house and centralizing all the Cable/Internet/Telephone in to a specialized cabinet. I've already got the bulk of the building done and now I'm getting ready to run the cables. My only question is on a Decent Drop Amp to use with the Moxi. I've been doing some reasearch and it seems that my needs will be best suited with the "EDA FT08100 - 8-Port amplifier with active return."

http://electroline.com/en/products/drop_amplifiers/eda_ft/index.html

Does anyone have any experience with this and the Moxi? Or any experience with it just in general? Reviews seem pretty positive.

Thanks
Mark Santora

I'm doing some wiring on the house and centralizing all the Cable/Internet/Telephone in to a specialized cabinet. I've already got the bulk of the building done and now I'm getting ready to run the cables. My only question is on a Decent Drop Amp to use with the Moxi. I've been doing some reasearch and it seems that my needs will be best suited with the "EDA FT08100 - 8-Port amplifier with active return."

http://electroline.com/en/products/drop_amplifiers/eda_ft/index.html

Does anyone have any experience with this and the Moxi? Or any experience with it just in general? Reviews seem pretty positive.

Thanks
Mark Santora

Be extremely carefull! My guess is you would want Active return so your return signal is amplified as well, however I also know that some amps spike the return too much and will killl the return frequencies for an entire neighborhood. (I forget the exact model, but it was a radio shack make)

So far it looks like a good piece of work there, and I would imagine if it suffered the problems of the Radio Shack model, there would be something about it in the review. That being said - when you connect ANY amp or do any wireing, first thing I'd do after connecting the moxi is go into the diagnostics and hit option 8, option 82 - ping test -

If the modem can't ping, you're going to have issues!

Be extremely carefull! My guess is you would want Active return so your return signal is amplified as well, however I also know that some amps spike the return too much and will killl the return frequencies for an entire neighborhood. (I forget the exact model, but it was a radio shack make)

So far it looks like a good piece of work there, and I would imagine if it suffered the problems of the Radio Shack model, there would be something about it in the review. That being said - when you connect ANY amp or do any wireing, first thing I'd do after connecting the moxi is go into the diagnostics and hit option 8, option 82 - ping test -

If the modem can't ping, you're going to have issues!

Thanks James. I 'll make sure to keep that in mind. As it is I don't use the modem in the Moxi, but a separate Motorola Surfboard. Was planning to split the RG6 before sending it to the drop amp - one lead to the modem and the other to the amp for a/v distribution.

Mark

Thanks James. I 'll make sure to keep that in mind. As it is I don't use the modem in the Moxi, but a separate Motorola Surfboard. Was planning to split the RG6 before sending it to the drop amp - one lead to the modem and the other to the amp for a/v distribution.

Mark

no one uses the modem in the moxi for computers (the Ethernet port is disabled) but that modem is essential for the moxi's operation - it's how the box gets it's guide data, ticker and VOD operations

Thanks James. I 'll make sure to keep that in mind. As it is I don't use the modem in the Moxi, but a separate Motorola Surfboard. Was planning to split the RG6 before sending it to the drop amp - one lead to the modem and the other to the amp for a/v distribution.

Mark
Actually you DO use the modem in the Moxi if you have any sort of service. Moxi uses the modem to receive program guides, VOD, and connect to the Charter network to verify it's provisioned and paid for. It is independent of any high-speed Internet access you may have.

Actually you DO use the modem in the Moxi if you have any sort of service. Moxi uses the modem to receive program guides, VOD, and connect to the Charter network to verify it's provisioned and paid for. It is independent of any high-speed Internet access you may have.

Its also used for web-based DVR programming

no one uses the modem in the moxi for computers (the Ethernet port is disabled) but that modem is essential for the moxi's operation - it's how the box gets it's guide data, ticker and VOD operations

I didn't know that. Obviously the guy who set it up didn't know much either. He asked if I wanted to set up my router through it (in his defense it was years ago).

But once I get everything set up I'll go through the diagnostics and make sure it's all good.

Thanks
Mark Santora

Has anyone tryed cloning an external hard drive used on the Moxi. I have a 500 gig drive now but was thinking about getting a 1.5tb drive. Was wanting to clone the current data on the 500 to the 1.5TB drive. I was wondering if this was even possible with the encryption they use? Don't want to lose football games stored on my current drive.

After 4 years my MOXI finally died...she's dead Jim...would not even power up.

At least Charter in the Greenville SC area has an inventory of refurbs. They delivered one the next day and all is well. The tech said that he is replacing about one dead MOXI per week. Let's hope this one lasts a few years.

Has anyone tryed cloning an external hard drive used on the Moxi. I have a 500 gig drive now but was thinking about getting a 1.5tb drive. Was wanting to clone the current data on the 500 to the 1.5TB drive. I was wondering if this was even possible with the encryption they use? Don't want to lose football games stored on my current drive.

I am pretty sure you can do it but.......it all runs on linux. So what you would have to do is to install linux on a computer hook up your hard drive to the computer along with the new blank one. Then copy the data over to he new hard drive and then it should work.

I don't know if anyone has tested it to determine if it does work. Moxi's tend to be very picky about recognizing hard drives....so take the above advice for what its worth.

Many have tried but no one has ever reported success. Would love to hear if you succeed. Best of luck.

Anyone had luck with this?:confused::eek:

Anyone had luck with this?:confused::eek:
Moxi encrypts data in a way that has so far made it impossible for anyone to copy a drive.

But, you don't need to do this. Plug in a new drive to record more shows. When you want to watch something on the old drive just plug it back in. Moxi only allows you to use one external hard drive at a time, but I don't believe there's any reason you can't swap them in and out.

Has anyone tryed cloning an external hard drive used on the Moxi. I have a 500 gig drive now but was thinking about getting a 1.5tb drive. Was wanting to clone the current data on the 500 to the 1.5TB drive. I was wondering if this was even possible with the encryption they use? Don't want to lose football games stored on my current drive.


Is there a limit to the size of drive you can install externally? I had an 80 GB lying around and threw that in there a year or so ago but want to upgrade further. I'm thinking 1TB but not sure if it'll even work.

I put a cavalry 1 TB drive in that worked for a while - I think the drive crapped out. I then put a 1TB maxtor external in play - that works too.


Question: I'm having tiling issues - especially on HD and pay channels. Is there a service menu I can get into to see things like signal strength? I saw in an earlier post to hit menu and ok, but I don't have a menu button.

Model MP12F

We got it a few weeks ago - first install ever at this house. List of things we've had them do - replace splitter, replace connectors, run new cable to a new jack in a different location. We have interweb phone and 10 meg cable modem, both of which work fine. 8-9 meg down, 900k up. I can get signal strength from the modem, but since that isn't the problem, I'm wondering if there's a moxi menu that I can get to which tells me what the moxi is seeing.

Thanks!

David Knapp
dknapp1@gmail.com

1Tbyte is the limit for an external drive for Moxi. they can be had for ~$160.....A 750GB are less than $100. You won't regret it. The Western Digital work great.

Question: I'm having tiling issues - especially on HD and pay channels. Is there a service menu I can get into to see things like signal strength? I saw in an earlier post to hit menu and ok, but I don't have a menu button.

Model MP12F

We got it a few weeks ago - first install ever at this house. List of things we've had them do - replace splitter, replace connectors, run new cable to a new jack in a different location. We have interweb phone and 10 meg cable modem, both of which work fine. 8-9 meg down, 900k up. I can get signal strength from the modem, but since that isn't the problem, I'm wondering if there's a moxi menu that I can get to which tells me what the moxi is seeing.

Thanks!

David Knapp
dknapp1@gmail.com

The menu and ok buttons you need to press are on the Moxi box itself.

Here's a link to an old Moxi FAQ with signal strength info that could be helpful:
http://splmoxifaq.googlepages.com/FAQ.htm

Search for the section marked "connectivity diagnosis"

FYI,

The Slingbox new software (V2.2) now work with Moxi 4.1. I never thought this would ever be fixed!!!!!!!!

Vertical Line in skinemax - Whilst channel flipping, I stopped on a late night skinemax show (purely by accident) and noticed the vertical line issue in the middle of the screen.

If someone gets a chance, could the remind me what causes that line.

Thanks

dbk

Thanks for the menu help. I looked through everything and found a couple of things to ask about.
My tuner SNR is 26.126
AGC 43.75/58.46
107Mhz

And on the misc hardware screen I saw an EMM count of 4

Anyone know if any of this info might cause a tiling issue or point to a culprit?

Thanks!

dbk

I'm with Comcast/Formerly Adelphia and have had a Moxi since they first became available. Comcast has been sending us letters saying they are discontinuing the Moxi due to user complaints. They said they would turn them off on Nov. 15, 2008 (today). We like our Moxi so much, and hate the other Comcast Motorola DVR we have, so we decided to keep it until they kill it. It's still working tonight, but they could turn if off anytime. I know the Moxis die frequently (I've had one die), but I wish they would let us keep it until it dies. I really don't want to get another crappy Motorola 3416 with only a 160 gig drive that is not expandable, but I don't have much of a choice if Comcast forces me to give up the Moxi. We'll be one sad family when they do shut this thing off.

Guy

Is Charter LOSING ITS moxi?????

See article...Charter James was even quoted!

http://www.gizmolovers.com/2008/11/14/is-charter-losing-their-moxi/

Charter guy was out this morning to replace my moxi - he did, and I still have tiling issues, but he also said that he had another kind of box he could give me cuz they were phasing out the moxi. However the new box didn't have an external usb port, so I didn't take it.

dbk

I am using Charter and Moxi in Asheville NC. Is anyone else having problems reaching their Moxi from the online DVR menu at the charter.net TV listings? I haven't been able to reach mine for about a week.

I am using Charter and Moxi in Asheville NC. Is anyone else having problems reaching their Moxi from the online DVR menu at the charter.net TV listings? I haven't been able to reach mine for about a week.I was able to schedule a program from remote last week, but as of right now I cannot access my DVR scheduled recordings or recorded programs from the web.

Something must be up.

I was able to schedule a program from remote last week, but as of right now I cannot access my DVR scheduled recordings or recorded programs from the web.

Something must be up.

I am using Charter and Moxi in Asheville NC. Is anyone else having problems reaching their Moxi from the online DVR menu at the charter.net TV listings? I haven't been able to reach mine for about a week.

I have the same problem with the web DVR recording, plus another problem which is leading me to believe that Charter is placing any Moxi support as a low priory.

For about 6 weeks, every since Asheville PBS started full-time HD broadcast, the Moxi program guide for PBS HD (ch 788), PBS Kids (ch 130), and PBS UNC (ch 132) is wrong...only the guide for PBS SD (ch 8) is correct. Even the program guide at charter.net has the same errors. Rwinner, is the program guide on your Moxi for these channels also wrong? You can quickly identify it by noticing that ch 8 and 788 have the same program material, but different program guides. My Sony DVR has the correct program guide, so it is a unique Moxi problem.

For the last month, I have talked to various management levels at Charter in an attempt to have this fixed and after each repeat call, the Charter rep seem surprised that nothing was done. My last call was Thursday, and they promised to have it fixed by tomorrow. We'll see.

Don

Same problem here in St. Louis. WebDVR has not been operating since at least the past 3-4 days. The tech escalation folks in this area told me they are working on it.

Sounds like the link between the portal and the Digeo system isn't working as it should, I've already passed one of these up to support, I'll let them know this seems to be rather wide spread

Same problem here in St. Louis. WebDVR has not been operating since at least the past 3-4 days. The tech escalation folks in this area told me they are working on it.

Same here. Although when I called the techs are still going "What is WebDVR?"

Sounds like the link between the portal and the Digeo system isn't working as it should, I've already passed one of these up to support, I'll let them know this seems to be rather wide spread

CharterJames,

Is Digeo also responsible for the program guides?

This morning, I just had a Charter repair person come to the house without a clue as to the program guide problem described above that he was there to repair. I was assured by a Charter manager last Thursdays that my program guide issue would be solved by today....without a home visit! This is the 2nd time over the last month Charter has sent a repair person to my house, only to look at the program guide and conclude that the only fix the repair person could provide was to replace the Moxi. I'll buy a Tivo before doing that.

This repair guy tried to convince me that a hard-drive could be added to the new Motorola (non-Moxi) DVR. I know that someday that is planned for the Motorola, but in the near future?

Don

With respect to the UNCTV program guide problem:
I and CharterJames escalated this on both sides, that is, at UNCTV and Charter. As of last evening nothing had been fixed. It is clear that:
(1) it has nothing to do with the Moxi unit at home and
(2) attempting to get dial-up support for this sort of problem is a fool's errand.

By the way, if Charter had agreed to get UNCTV's direct feed instead of taking the programs off-air, we would still be getting all three SD digital channels. Apparently, another large cable provider elected this approach.

With respect to the UNCTV program guide problem:
I and CharterJames escalated this on both sides, that is, at UNCTV and Charter. As of last evening nothing had been fixed. It is clear that:
(1) it has nothing to do with the Moxi unit at home and
(2) attempting to get dial-up support for this sort of problem is a fool's errand.

By the way, if Charter had agreed to get UNCTV's direct feed instead of taking the programs off-air, we would still be getting all three SD digital channels. Apparently, another large cable provider elected this approach.

Thanks rwinner,

Perhaps now something will happen. The repair guy that came to my home this morning did follow up, and his contact in the Asheville office said the UNC PBS problem was with the TV guide provider, and it would be fixed in 2 or 3 days. Again, we'll see.

I certainly agree that Charter dial-up support is a fool's errand for an obvious system problem, but if we don't continue to push Charter, they'll never have any motive to change...plus CharterJames may not always be available. Charter picking an option that causes us to lose the PBS Education channel seems dumb, too...especially when the station is associated with the University of North Carolina.

All three PBS channel program guides are now correct in Asheville. I suspect due to the efforts of rwinner and CharterJames....thanks!:).

...I have a 500 gig drive now but was thinking about getting a 1.5tb drive...Don't want to lose football games stored on my current drive.

Suggestion: Here's how to get past the 1TB limit without cloning your current drive: Use two drives--but only one at a time.

You can keep your old drive with its content intact. Disconnect it (following procedures in the settings / external drive menu). Then connect a a 1TB drive. While Moxi will only allow you to have one drive plugged in at a time, it will allow you to swap out a series of external drives. It's important that you follow the steps listed in the menu when swapping drives.

Charter James -- Thanks for helping to get this WebDVR problem fixed. Seems to be working fine now. As has been said many times before, you're a great resource for the folks on this Board. Try to work your magic to get the right folks at Charter to seriously look at a PDA/mobile version of WebDVR.

G:cool:ood summary of where we stand with the new 3012 Moxi:

http://www.lightreading.com/document.asp?doc_id=168362&site=cdn

That's encouraging...but man oh man it sounds like we've all heard it before.

I think that article should be required reading for all the field and phone techs who insist the Moxi is on its way out...it would be nice to hear a consistent message.

G:cool:ood summary of where we stand with the new 3012 Moxi:

http://www.lightreading.com/document.asp?doc_id=168362&site=cdn

I don't really see much news in this article, other than confirming that Charter is still testing the new Moxi with only a vague statement about a possible release.

CharterJames, have you heard anything new about this?
I seem to recall that your more recent comments seemed to imply that the 3012 testing didn't seem to be going anywhere.

Not to raise hope, but I did some digging yesterday and found a Moxi 3012 setup PDF on a chartercom.com site. The PDF was dated 11/7/08.

It's actually linked off a chartercom.com site, but I don't know if it's supposed to be public yet.

I saw the link but couldn't see the pdf. Could you send me the link in a private message?
Thanks,
Wayne

Here is a link to the Moxi 3012 User Guide.
Scroll down about half way down the page--listed under MOXI HD.

http://www.charter.com/customers/support.aspx?supportarticleid=1664

Here is a link to the Moxi 3012 User Guide.
Scroll down about half way down the page--listed under MOXI HD.

http://www.charter.com/customers/support.aspx?supportarticleid=1664

Except for the cable card description, most of this user guide could have been written for the Moxi 9012. I was disappointed in the following apparent lack of features:
1. Unlike the 9012, there is no coaxial digital output....only an optical one.
2. Like the 9012, S-video and composite outputs were not identified as being active with an HD setting; however, this may have just been an omission of the user guide since all other cable boxes now seem to have full-time active SD outputs.

My needs are simpler, though yours aren't any less valid:

Runs cooler
Better signal tolerance
Better (analog) picture quality
It's really going to happen


Unfortunately, none of those questions were answered.

Actually on 2nd look, the document MadCityBrad linked is a lot bigger than my document. The one I found is at http://cc2uatx.chartercom.com/customers/GETBINARY.xbin?ID=2100. I don't know what differences there are; one may be just a more concise version of the other.

Here is a link to the Moxi 3012 User Guide.
Scroll down about half way down the page--listed under MOXI HD.

http://www.charter.com/customers/support.aspx?supportarticleid=1664

Am I reading page 42 correctly? The new Moxi does NOT support an external USB drive.....only an external eSATA drive?

Actually on 2nd look, the document MadCityBrad linked is a lot bigger than my document. The one I found is at http://cc2uatx.chartercom.com/customers/GETBINARY.xbin?ID=2100. I don't know what differences there are; one may be just a more concise version of the other.
What you found is only the "Get Connected" chapter, pulled from the MadCityBrad link .... page for page.

Your needs are important to us all, with the biggest being "It's really going to happen". For me, the new Moxi also needs to comfortably fit into my current TV network that depends on the DVR's outputs being as good, but preferably better than, the current Moxi outputs....which should be very easy to meet.

Am I reading page 42 correctly? The new Moxi does NOT support an external USB drive.....only an external eSATA drive?
That is the way I read it.

For me the most important feature for an improvement is to have the S-Vid output actively showing a 480i signal at all times...no matter what is being sent out on the component outputs.

It's odd.....from what I read on this thread, what everyone likes about Moxi is its software, mainly the user interface. What we seem to have the most trouble with is the hardware...heat, sensitivity to signal strength, S-Vid not being active during HD programming.

Why is the Moxi tied to just one hardware platform? Why isn't it just a software product that can be portted to any hardware platform?

Good question, Tobias. Well-stated.

Rwinner,

You may have noticed that our Asheville PBS program problem that was fixed Tuesday is back today....this time only affecting Channel 788, which now erroneously has the PBS Education program guide.

I'm thinking that by us working both through Charter customer service, and CharterJames, the problem may have been "fixed" twice...once correctly on Tuesday, and then unfixed today by a less careful technician. Therefore, for now, I'm planning to only work through CharterJames, and have already emailed him. If you would send me a private message with your email address, we could copy one another with any obvious system Moxi problems we send to CharterJames.

Don

Went home yesterday morning and found that my Moxi box had a burned up power supply. Called Charter at 730 and told them once I got through there automated troubleshooting asked to have a new Moxi installed told that would not be a problem and they were out to replace it by 10 pretty good response. Of course this tech did not have a Moxi on his truck so he installed a Motorola box which I do not like. Called Charter back in the afternoon when I woke up as basically was told to take what I got they do not control what the tech has. To make a long story short anybody know how I can get another Moxi out of them.

Went home yesterday morning and found that my Moxi box had a burned up power supply. Called Charter at 730 and told them once I got through there automated troubleshooting asked to have a new Moxi installed told that would not be a problem and they were out to replace it by 10 pretty good response. Of course this tech did not have a Moxi on his truck so he installed a Motorola box which I do not like. Called Charter back in the afternoon when I woke up as basically was told to take what I got they do not control what the tech has. To make a long story short anybody know how I can get another Moxi out of them.

Call the Retention department (basically hit the "Cancel Service" menu option when you call) and tell them you were promised a Moxi, you want a Moxi, or you will be considering one of your many other TV viewing options.

hi, all:

it's that time of the year and i really want to add a TV to my bedroom so i can lay on the bed while watching the 2nd half of NBA games. what's the best setup for connecting the second tv to the cable box? should i ask Charter to give me another HD receiver? (does that cost extra money?) or should i use slightbox or some sort? the problem with any mediacenter technology is that i don't have my wrieless router on the first floor (where my Moxi DVR is), so just base on my limited knowledge of how the media center equipment is setup, i don't that can be done easily at my house. please correct me if i'm wrong. i'm open to any suggestions.

thanks guys!

hi, all:

it's that time of the year and i really want to add a TV to my bedroom so i can lay on the bed while watching the 2nd half of NBA games. what's the best setup for connecting the second tv to the cable box? should i ask Charter to give me another HD receiver? (does that cost extra money?) or should i use slightbox or some sort? the problem with any mediacenter technology is that i don't have my wrieless router on the first floor (where my Moxi DVR is), so just base on my limited knowledge of how the media center equipment is setup, i don't that can be done easily at my house. please correct me if i'm wrong. i'm open to any suggestions.

thanks guys!

I know a 2nd regular box is only $5 ... not sure about the HD box. That's probably the easiest way ... do you already have a cable run in there? In my bedroom I just plugged the cable into the TV .. but its an old SDTV and I really only cared about the basic stuff as I don't watch a whole lot of TV in bed. And that option is free :)

You may have noticed that our Asheville PBS program problem that was fixed Tuesday is back today....

We in the Lincolnton area are still having problems with the UNC-TV listings. UNC-TV HD (783) is correct, but channel 701, which is supposed to be showing UNC-KD listings, is showing instead UNC-NC listings, which are supposed to be shown at 703 (which is showing UNC-ED listings).

We in the Lincolnton area are still having problems with the UNC-TV listings. UNC-TV HD (783) is correct, but channel 701, which is supposed to be showing UNC-KD listings, is showing instead UNC-NC listings, which are supposed to be shown at 703 (which is showing UNC-ED listings).
The PBS listing problem in Asheville has not yet been corrected, either. I sent another email to CharterJames and included a copy of your posting. I wonder why this seems to be only a North Carolina problem? The free TVGOS listing that is used by my Sony DVR is correct for these stations, so I'd think this should be an easy fix....but we may be getting into a holiday season problem.

Don

I have a Maxtor MaxLine Plus II hard drive that I took out of an old computer. If I were to get an enclosure for this would it be compatible with Moxi?

http://www.sunstarco.com/hard%20drive%20inf/Maxtor/Maxtor%20MaXLine%20Plus%20II.htm

I know universal remotes have been discussed in the past but could anyone suggest the best model currently to use with the Moxi?

Specifically and most important, does it have a button that will function as the 3 min skip does on the Moxi remote?

Thank You.

I know universal remotes have been discussed in the past but could anyone suggest the best model currently to use with the Moxi?

Specifically and most important, does it have a button that will function as the 3 min skip does on the Moxi remote?

Thank You.

You really use a 3 min skip? 30 seconds!

Everyone will suggest a Harmony remote, because they are the best. I use one, works fine. Many models depending on your $$$ range.

You really use a 3 min skip? 30 seconds!

Everyone will suggest a Harmony remote, because they are the best. I use one, works fine. Many models depending on your $$$ range.

Yes. Same button just set up differently in Moxi settings after version 4.1 options. The 3 min skip is probably the most important button on my remote. 3 min skip plus about 20sec ff will get you through most tv commercial breaks as quickly as possible.

I guess I am looking at the 880.

3 min skip works perfectly on most shows. Except for the first commercial after show intro. try it. you'll like it.

3 min skip works perfectly on most shows. Except for the first commercial after show intro. try it. you'll like it.

Can't I'm hooked on the 30 sec skip. I mean before they updated that in one of the software updates, everyone was clamoring for it. It doesn't matter, we all use what we're used to.

I tried to search through the thread, but couldn't seem to find this addressed anywhere. I have two moxi boxes in my house and was wondering if there was a way to share recordings between the two? I have a 500GB external on one and would love to be able to access those recordings from my other MOXI box as well. Is this possible??

I tried to search through the thread, but couldn't seem to find this addressed anywhere. I have two moxi boxes in my house and was wondering if there was a way to share recordings between the two? I have a 500GB external on one and would love to be able to access those recordings from my other MOXI box as well. Is this possible??

No sir. If you plug the external into the second Moxi it will want to reformat it for its own use. You could possibly use a Slingbox or some other 3rd party system, but you cannot simply move the external HD around.

I should have phrased my question better. I didn't want to move the extenal back and forth, I was wondering if I could plug both moxis into my existing home network and enable them to see eachothers recordings and be able to share them between the two boxes.

I am no longer a cable subscriber, but I surfed over to http://www.bendbroadband.com/residential/dc_equipment.asp?pageID=dc&subID=eqp&adct=3 and under their equipment page it showed a picture and detailed information of the MOXI 3012. So I assume they are deploying and it should just be a matter of time when the biger cable companies deploy them.

EDIT: they still have information from the 90xx units, but since the manual is circulating it should be that hard to bare (the wait).

I should have phrased my question better. I didn't want to move the extenal back and forth, I was wondering if I could plug both moxis into my existing home network and enable them to see eachothers recordings and be able to share them between the two boxes.

The only thing that will do that is the MoxiMate.

I am no longer a cable subscriber, but I surfed over to http://www.bendbroadband.com/residential/dc_equipment.asp?pageID=dc&subID=eqp&adct=3 and under their equipment page it showed a picture and detailed information of the MOXI 3012. So I assume they are deploying and it should just be a matter of time when the biger cable companies deploy them.

EDIT: they still have information from the 90xx units, but since the manual is circulating it should be that hard to bare (the wait).

"Up to 50 hours record time (up to 9 hours HD)"----

Nine hours??!!! I didn't see external drive on the list, but with that capacity it would be a must.

I am no longer a cable subscriber, but I surfed over to http://www.bendbroadband.com/residential/dc_equipment.asp?pageID=dc&subID=eqp&adct=3 and under their equipment page it showed a picture and detailed information of the MOXI 3012. So I assume they are deploying and it should just be a matter of time when the biger cable companies deploy them.

EDIT: they still have information from the 90xx units, but since the manual is circulating it should be that hard to bare (the wait).


The picture of the 3012 is the only thing that suggests the new model. They don't call it out by model number, nor do the features seem any different than the moxi boxes we've had for the last four years. In fact, the limited recording times suggest that it is not the new model. At least, I'd hope the new model (without an external hard drive) would have MUCH better recording times than those pitiful values listed.

:eek:Moxi.com is now live.

Amazon caries the unit:
http://www.amazon.com/Digeo-Interactive-LLC-MR-1500T3-Moxi/dp/B001GQ8MT8/ref=sr_1_7?ie=UTF8&s=electronics&qid=1229115372&sr=8-7

I don't want to be a labrat, so will wait for other's experiences.

:eek:Moxi.com is now live.

Amazon caries the unit:
http://www.amazon.com/Digeo-Interactive-LLC-MR-1500T3-Moxi/dp/B001GQ8MT8/ref=sr_1_7?ie=UTF8&s=electronics&qid=1229115372&sr=8-7

I don't want to be a labrat, so will wait for other's experiences.

Most Interesting!

The Moxi Quickstart guide:

http://moxi.com/support/MC4R/QuickStartGuide.pdf


Looks like you need a network connection to use--will take external hd.

"Up to 50 hours record time (up to 9 hours HD)"----

Nine hours??!!! I didn't see external drive on the list, but with that capacity it would be a must.

The specs listed on that page are actually for the older 9012 model. That is not what people would be getting.

I had my Moxi replaced last Wednesday. I just got off the phone with tech support and after resolving my issue she asked why they didn't give me the new Moxi true hd box? I asked her if she was talking about the black 3012 and she said yes. She asked me if I wanted one and that it would be an additional 5.00 per month. It is scheduled to be delivered on the 16th between 5 and 7pm. We will see what happens. I am skeptical, not only on availability, but her remark about the 3012 being the only true hd Moxi. She did seem to know the model number and color. I will post results on the 17th.

II am skeptical, not only on availability, but her remark about the 3012 being the only true hd Moxi.Here's what she might mean: While all Moxi boxes can display HD up to 1080i, the new one can also display 1080p (don't think there's anything transmitted in 1080p, but there might be someday). Also, in the new Moxi the U-I is also HD and takes full advantage of 16:9 and higher resolution. the old Moxi had a standard def U-I that was stretched out on wide screens.

I had my Moxi replaced last Wednesday. I just got off the phone with tech support and after resolving my issue she asked why they didn't give me the new Moxi true hd box? I asked her if she was talking about the black 3012 and she said yes. She asked me if I wanted one and that it would be an additional 5.00 per month. It is scheduled to be delivered on the 16th between 5 and 7pm. We will see what happens. I am skeptical, not only on availability, but her remark about the 3012 being the only true hd Moxi. She did seem to know the model number and color. I will post results on the 17th.

Where are you located?

I have Charter and had a Motorola DCH6416 box that I was using for about a year or so. Just recently, it crapped out (wouldn't even boot up - went into endless reboot cycle). On the day of my service (which I stayed home for) the tech informed me that they didn't have any Motorola boxes and was it ok to take an Moxi. I told them sure since I heard good things about them even though they don't have HDMI.

The tech showed up with a banged up refurbished unit. He installed it and the cable works however the guide and all dvr features do not work. I have been on the line with support 3 times and it has been well over 36 hours since initial install. I have gotten responses from:

1) Maybe your signal isn't strong enough - every other cable box works in my house and the old Motorola worked fine on this outlet and my stations come it.
2) It can take up to 36 hours for the guide to show for the first time. What the heck would take so long?
3) Reboot the box... office sent refresh signals, etc, etc.

I have just about had it. Saying that it is my wiring just doesn't make sense when the old one worked and all other boxes work and my 10Mbps internet service can be maxed out.

What could be causing this? I read that a modem in the unit is what does this. I do have an amplifier in my wiring however it is a digital amplifier and all my guide and on-demand services work on other boxes in the house (and the old DVR that was on this outlet).

Could it be possible that I just have a defective unit that has a "broken" modem which handles all the guide and on-demand stuff?

Any help is appreciated. I am about to ditch everything and either go to Tivo or possible DirecTV. I have wasted so much of my time already.

Where are you located?
Warrensburg Missouri between Kansas City and St. Louis. The tech was from Texas. She is probably misinformed. It will e interesting to see what shows up on the 16th.

I have Charter and had a Motorola DCH6416 box that I was using for about a year or so. Just recently, it crapped out (wouldn't even boot up - went into endless reboot cycle). On the day of my service (which I stayed home for) the tech informed me that they didn't have any Motorola boxes and was it ok to take an Moxi. I told them sure since I heard good things about them even though they don't have HDMI.

The tech showed up with a banged up refurbished unit. He installed it and the cable works however the guide and all dvr features do not work. I have been on the line with support 3 times and it has been well over 36 hours since initial install. I have gotten responses from:

1) Maybe your signal isn't strong enough - every other cable box works in my house and the old Motorola worked fine on this outlet and my stations come it.
2) It can take up to 36 hours for the guide to show for the first time. What the heck would take so long?
3) Reboot the box... office sent refresh signals, etc, etc.

I have just about had it. Saying that it is my wiring just doesn't make sense when the old one worked and all other boxes work and my 10Mbps internet service can be maxed out.

What could be causing this? I read that a modem in the unit is what does this. I do have an amplifier in my wiring however it is a digital amplifier and all my guide and on-demand services work on other boxes in the house (and the old DVR that was on this outlet).

Could it be possible that I just have a defective unit that has a "broken" modem which handles all the guide and on-demand stuff?

Any help is appreciated. I am about to ditch everything and either go to Tivo or possible DirecTV. I have wasted so much of my time already.
It could be you were not provisioned properly. Get the MAC address off the back of the MOXI, call in if you care to and demand they verify your MAC address is provisioned to your account. Once that's in the system, you should start seeing updated guide / channel info within a couple of minutes (literally, based on my experience). After a while, it may reboot to enable VOD and external hard drive use, but that's normal.

If they swear you're provisioned, I'd tell them to take it back and either get one working while a tech is there or get you on another brand device (one they know how to support).

The Moxi Quickstart guide:

http://moxi.com/support/MC4R/QuickStartGuide.pdf


Looks like you need a network connection to use--will take external hd.I see 2 devices: one direct from Digeo for $799 with 500 gb hard drive, eSATA and CableCard support, requires a network connection to obtain programming info; another through cable companies with 120 gb hard drive, eSATA and CableCard support, ethernet port but I bet it would receive programming data from the coax connection (like now). Both have HDMI.

Interesting...

The user guide for the "cable" version is still the old one from software version 4.1. The guide for the direct-from-Digeo version has a lot of new information.

So to me, it looks like the Moxi Cable 3012 is exactly the same as the 9012 except there is 40gb extra HD space and it looks different.
And the only way to get the new software is with the $800 Moxi HD standalone box? That really sucks, because I really want the new software. Why would they put it only on the HD and not the cable?

So to me, it looks like the Moxi Cable 3012 is exactly the same as the 9012 except there is 40gb extra HD space and it looks different.
And the only way to get the new software is with the $800 Moxi HD standalone box? That really sucks, because I really want the new software. Why would they put it only on the HD and not the cable?

So they can actually sell some?

:)

So they can actually sell some?

:)


First off I love my Moxi and Moxi Mate. I pray everyday that they don't die. But this Digeo group is the most out-of-touch group of people I have ever seen. They play up all these EXTRA like adding photos, music and playing there silly games instead of producing hardware that actually works and lasts. On the software side they still haven't implemented nested folders for programs......AGGGGG. I know they are looking for a niche but this is a "gang that just can't shoot straight". All they have to do is get Moxi's in peoples hands and they will not go back to inferior products but they just continue to lag behind with deployment. But they are not going to sell many at $800. Let's see...*$800 divided by the $15/mo rental fee (this is from memory correct me if I am wrong) So it would take 53 month or 4 1/2 years to pay it off. I don't think any Moxi will last that long and if you are renting you get a replacement..if you buy you are out of luck. The math just doesn't compute to me. Others?
What ever happened to Moxi guy? I think he changed his name to iPhoneGuy and has moved on to technolgoy that actually progresses.

Ok, now I feel better.

Mostly agree, PWSHER. I would note, though, my first impression is that the "user guide" for the "cable" version of Moxi hasn't been updated to match the hardware pics we're seeing. There's just too many omissions and inconsistencies between what the pics show and what the guide describes. I'm hopeful (foolishly, perhaps) that it just hasn't been updated yet and will be soon.

Until then, I don't really see anything I can compare with what I have now. Sleeker look and bigger hard drive are nice, but I want something that will make me believe the hardware will work better on a wider range a signal strengths, not run as hot (and noisy), and in general not "up and die" with little warning like the 9012. Note that I've been on Moxi for 3 or 4 years and I'm only on my second one, but it's a fear I live with. :)

I thought Moxiguy was on to greener pastures with another company, but I could be wrong. That's a shame, because it was truly reassuring to have him in direct contact with us.

I thought Moxiguy was on to greener pastures with another company, but I could be wrong. That's a shame, because it was truly reassuring to have him in direct contact with us.

There were even rumors that MoxiGuy was a gal :) I'm sure he is in a better place.

And I concur with your comments. But my major problem will be whether to give up my mate since I read nothing about a two room set-up. The two room access is a deal breaker for me. I will leave for U-verse if that is the only choice.
pwsher

Moxiguy is a guy. Met him at Moxipoloza in Anaheim.. Hope he has landed in greener pastures.

As I expected, no 3012.............showed up with 6416

And I concur with your comments. But my major problem will be whether to give up my mate since I read nothing about a two room set-up. The two room access is a deal breaker for me. I will leave for U-verse if that is the only choice.
pwsher

Same here, I am a happy 9022 w/Mate user. If I have to give up the Mate, then I'd probably jump to either DirecTV (for the HD lineup) or U-verse (for their whole house DVR system).

I really wish Digeo had just focused on delivering quality products for cable companies instead of wasting time on a cable-only consumer box that almost no one will buy, especially one priced at $800.

Funny how a company largely backed by Paul Allen is in the exact opposite situation Microsoft was in. Digeo has a superior product in terms of software, but lousy business and marketing sense.

It could be you were not provisioned properly. Get the MAC address off the back of the MOXI, call in if you care to and demand they verify your MAC address is provisioned to your account. Once that's in the system, you should start seeing updated guide / channel info within a couple of minutes (literally, based on my experience). After a while, it may reboot to enable VOD and external hard drive use, but that's normal.

If they swear you're provisioned, I'd tell them to take it back and either get one working while a tech is there or get you on another brand device (one they know how to support).

This is exactly what I did and after being told 2 different times that they fixed, I demanded that they send someone out.

They sent someone within 2 hours on a Sunday. This contractor actually knew what the heck he was doing. He knew how to get to the diagnostics to determine that the box was not receiving the provisioning info despite Charter stating it was provisioned properly.

So, he decided to start over with a new box and within 5 minutes it was up and running with the guide.

I am just dumbfounded at how I could get so many different "diagnostics" from these "technical" support reps. From... it can take 36 hours for guide info to ... maybe your signal is too weak and we can send someone out to check your wiring for a fee.

Anyway, it is working now and I am hooking up an external hard drive later today, we'll see how that goes. I like the UI on this MUCH better than the 6416 as long as the box stays working.

Still just a step away from moving to DirecTV or some other alternative though. :P

Thanks for the reply...

I understand, Schmo. A few points:

I too remain frustrated at the canned answers one gets from the front line at Charter. Unfortunately, it seems almost all "call centers" have fallen into this rut, and it's certainly not unique to Charter.

Regarding the 36 hour thing, yeah they tried that line on me before as well. I know for a fact that programming / channel guide data should start almost immediately once they have the provisioning set. Sometimes it takes 30 - 90 minutes to get all the software loaded so that you have access to VOD and external hard drive (after a reboot), but they fall back on that 36 hour thing all the time. It's incredibly poor "quality of service" for the front line reps to tell us this, and smacks of being rushed off the phone so they can get on to the next misrepresentation.

As for your signal being too weak, that should have been (and probably was) eliminated when the technician installed the Moxi. As far as I've seen and heard, they're supposed to verify signal strength while onsite and installing the device. So any problems with it would have been brought up by the installer.

It's really unfortunate that we get such a broad range of answers, especially when many of those seem to be made up on the spot.

I have a Western Digital external hard drive hooked up to my Moxi. I am starting to have problems with the Moxi unit in my house. I have been through 4 Moxi's over the past few years so I recognize when it's starting to go downhill. The technician came today with another Moxi unit to switch out which is great but I was told while he was here that I couldn't watch any of the programs I have recorded on my external drive with any Moxi except the one I have now. Does anyone know a way around this? The reason I bought the external drive was because I was told by a Charter customer service person that if my Moxi died I wouldn't lose programs recorded on an external drive and could just plug in another Moxi and be able to watch them. I would really any input you have because I have tons of tv recorded that I will never get watched before this box dies. Thank you!!

I have a Western Digital external hard drive hooked up to my Moxi. I am starting to have problems with the Moxi unit in my house. I have been through 4 Moxi's over the past few years so I recognize when it's starting to go downhill. The technician came today with another Moxi unit to switch out which is great but I was told while he was here that I couldn't watch any of the programs I have recorded on my external drive with any Moxi except the one I have now. Does anyone know a way around this? The reason I bought the external drive was because I was told by a Charter customer service person that if my Moxi died I wouldn't lose programs recorded on an external drive and could just plug in another Moxi and be able to watch them. I would really any input you have because I have tons of tv recorded that I will never get watched before this box dies. Thank you!!
Many earlier posts on this subject.
The short answer is NO.
Each MOXI records uniquely and content recorded by one unit will not be recognized by another MOXI.

BC

Many earlier posts on this subject.
The short answer is NO.
Each MOXI records uniquely and content recorded by one unit will not be recognized by another MOXI.
Ditto.

If a Charter rep told you that, they were misinformed and wrong. Shocking, I know. As soon as you take that external drive and hook it up to any other Moxi, you will be prompted to format it with no other options (except Close).

It really amazes me that no one has cracked their encryption to at least watch them on a PC.

My Moxi (9022) just died...........I was sitting here and it just went to black.
I felt around and it was very hot in the right rear as you face the box. I had a USB fan plugged in and blowing into the vent ,,,,but on the other side of the box in the rear. So I am totally screwed. I have lost 100's of hours of progrmming that I was catching up with while on vacation. I will lose all I had on the 500GB external drive.

The service rep who didn't know a 9012 from a 9022 "sir I don't know them by the numbers". was worthless but said that they will be at my house with their new DVR's (I said I'll need 2 since my mate will not work now). I did request a Moxi but....I'm sure that is a long shot. Maybe I should just go to DISH?. At least I'll be able to get CBS locally :)

I have a 1-3 appointment today. Wish me luck but I know this is going to get ugly.
pwsher

Moxiguy is a guy. Met him at Moxipoloza in Anaheim.. Hope he has landed in greener pastures.

For those of you that were wondering...

http://www.linkedin.com/profile?viewProfile=&key=419991&goback=.con-*3conbro*40*4*051*4false*4*02*41821.vpf_5831106_1_UdkC_name_ Wanis_Nadir.bcc_5831106_1
(http://www.linkedin.com/profile?viewProfile=&key=419991&goback=.con-*3conbro*40*4*051*4false*4*02*41821.vpf_5831106_1_UdkC_name_ Wanis_Nadir.bcc_5831106_1)

My Moxi (9022) just died...........I was sitting here and it just went to black.
I felt around and it was very hot in the right rear as you face the box. I had a USB fan plugged in and blowing into the vent ,,,,but on the other side of the box in the rear. So I am totally screwed. I have lost 100's of hours of progrmming that I was catching up with while on vacation. I will lose all I had on the 500GB external drive.

I know how you feel--happened to me about a year ago, but I was able to get a replacement Moxi.

:confused:A possible solution may be the retail Moxi box. Reading between the lines, it seems the new box through Amazon is a limited production run with all the hoopla and press releases set for CES next month.

I'm hoping for a wider distribution with competition = lower prices.

I haven't checked, but the retail boxes external drives should not be mated only with one Moxi, so stored data is not lost when the box dies.

Good luck today with the replacement.

My Moxi (9022) just died..... Maybe I should just go to DISH?. At least I'll be able to get CBS locally :)

pwsherI've been planning for the future death of my Moxi...these things can't last forever, and even if the new one materializes, it is going to have to compete with other options.

I decided that Dish was a good alternative to Moxi, with its ability to add an external drive, has an ATSC tuner built in, and a good selection of HD programing; however, I concluded TiVo was better for me, also having the ATSC tuner and external drive option, but also the ability to download HD movies from Netflix and other sources, as well as transfer recorded programs between your PC and TiVo, or to another TiVo if you have a 2nd one. At current TiVo purchase and subscription prices, TiVo HD is not more expensive than Charter's $20/mo to rent the Moxi, if you use the TiVo for about 2-1/2 years or more. However, I favor the TiVo HD XL, which comes with an internal 1 TB hard drive. By not having an external hard drive, you cut in half your chances of losing all your programing from a hard drive failure, and this is especially true of TiVo, since each of its recorded programs are split between the external and internal drives. Plus, with TiVo, you also have the option of backing up your programs onto your PC. I understand that replacing a TiVo hard drive is a do-it-yourself option.

I got some of this information by participating in this TiVo vs. cable (http://www.avsforum.com/avs-vb/showthread.php?t=1090845) thread. But if anyone on this thread has different thoughts, it would be worth sharing them since the the death of our Moxi is becoming this thread's most common problem.

Don

Ok, not a too bad result. Moxi died at 9AM and by 2:00PM I had a used Moxi (has been trepaired twice, the tech said that some have marks on them meaning that they have been fixed as many as 6 times) up and running...now I just have to reprogram all my series and pregerences.

Tech was good, friendly and the same one that replaced my Moxi a year ago. He told me that he went to a Moxi training class that went bad about a month ago cause they couldn't get the demo model to work. It sounds like the 3012 is having install issues. I overheard him talking to a guy on the iphone and that guy mentioned another model that they may use that is Moxi-like made by Panasonic. I think he said TCH 2180. I'll have to google that I see what I can find. Also overheard something to the effect that Paul Allen had read the riot act to Digeo to egt their act together. One can only hope so.

DJK1940, thanks for the post and info. I'm going to look into that cause this half ass solution can't go on forever.

I think he said TCH 2180. I'll have to google that I see what I can find.

I'm guessing he said PCH-2180. I did a quick google search and got Panasonics main webpage with a little information here (http://www2.panasonic.com/webapp/wcs/stores/servlet/ModelDetail?displayTab=O&storeId=11201&catalogId=13051&itemId=181931&catGroupId=49552&surfModel=TZ-PCH2180).

There is a forum started for comcast PCH-2180 users (http://www.avsforum.com/avs-vb/showthread.php?t=640348).

CharterJames (or anyone else knowledgeable),

I'm having an issue with my Charter Moxi and am wondering if it's shot or if I'm dealing with a network issue instead.

Periodically I will come home and find that my Moxi has somehow reset itself; it goes to Channel 2 by default and broadcasts a 4:3 picture with black bars either side on my 16:9 screen. If I try to pull up the Moxi menu, nothing happens; if I change the channel (up/down toggle), I can do so, but also get a message saying the Moxi is operating with limited resources.

Usually, a hard reset (pulling the plug and waiting 15 mins or so) results in the Moxi booting properly and restoring all the menus and whatnot upon reboot.

Last night I got home and found the machine in the "limited resources" state again. It was the first time I'd turned on the TV since returning from a 12 day vacation so I'm not sure how long it was in that state. In any case, a single hard reset did result in the Moxi coming back up as normal, but I noticed that it didn't recognize my external hard drive, and after some plugging and unplugging of that, I decided that I'd do a soft reset, as that has sometimes helped when the Moxi hasn't recognized the external drive.

After the soft reset, I'm getting no results at all. The Moxi goes through its usual boot sequence, gets to the screen where the green progress bar is full ("launching Moxi" I think it says), and the clock changes to 12:00. It sits there for a couple of minutes, during which I hear the hard drive working - then then it starts the reboot sequence over again. I've tried a number of hard resets and, indeed, left it unplugged overnight, but had the same issue upon plugging it back in this morning.

Does this sound like a hardware issue or more of a network problem? I haven't had the chance to call tech support yet but will do so when I get home this evening. I hate to think that my Moxi is toast, especially with all the football games on in HD tomorrow!

Thanks for your help!

Evan

CharterJames (or anyone else knowledgeable),

I'm having an issue with my Charter Moxi and am wondering if it's shot or if I'm dealing with a network issue instead.

Periodically I will come home and find that my Moxi has somehow reset itself; it goes to Channel 2 by default and broadcasts a 4:3 picture with black bars either side on my 16:9 screen. If I try to pull up the Moxi menu, nothing happens; if I change the channel (up/down toggle), I can do so, but also get a message saying the Moxi is operating with limited resources.

Usually, a hard reset (pulling the plug and waiting 15 mins or so) results in the Moxi booting properly and restoring all the menus and whatnot upon reboot.

Last night I got home and found the machine in the "limited resources" state again. It was the first time I'd turned on the TV since returning from a 12 day vacation so I'm not sure how long it was in that state. In any case, a single hard reset did result in the Moxi coming back up as normal, but I noticed that it didn't recognize my external hard drive, and after some plugging and unplugging of that, I decided that I'd do a soft reset, as that has sometimes helped when the Moxi hasn't recognized the external drive.

After the soft reset, I'm getting no results at all. The Moxi goes through its usual boot sequence, gets to the screen where the green progress bar is full ("launching Moxi" I think it says), and the clock changes to 12:00. It sits there for a couple of minutes, during which I hear the hard drive working - then then it starts the reboot sequence over again. I've tried a number of hard resets and, indeed, left it unplugged overnight, but had the same issue upon plugging it back in this morning.

Does this sound like a hardware issue or more of a network problem? I haven't had the chance to call tech support yet but will do so when I get home this evening. I hate to think that my Moxi is toast, especially with all the football games on in HD tomorrow!

Thanks for your help!

Evan

I'm no expert but usually the Moxis die and you can't even boot them. I would vacuum/ blow out both vents on the back of the box.

good luck.

Maybe I should just go to DISH?. At least I'll be able to get CBS locally :)


PWSHER: you should tune to channel 784 today :)

FINALLY CBS HD back! I heard this past week that charter and the local cbs finally struck a deal. No idea they would have it back this quick. I'm not sure it if was added this morning or the past few days but I see it now.

This is the St. Louis, Mo. area... not sure about others.

Does anybody have a moxi currently showing the guide for CBS HD in St Louis yet?

Does anybody have a moxi currently showing the guide for CBS HD in St Louis yet?

No guide yet. Patience :-) Be glad we have the feed at all :P

Just check the SD guide.

I am very happy. I was just wondering if it was me or all the moxi boxes. My friend has the other type of DVR that Charter uses and the guide is already up on his box.

CharterJames (or anyone else knowledgeable),

I'm having an issue with my Charter Moxi and am wondering if it's shot or if I'm dealing with a network issue instead.

Periodically I will come home and find that my Moxi has somehow reset itself; it goes to Channel 2 by default and broadcasts a 4:3 picture with black bars either side on my 16:9 screen. If I try to pull up the Moxi menu, nothing happens; if I change the channel (up/down toggle), I can do so, but also get a message saying the Moxi is operating with limited resources.

Usually, a hard reset (pulling the plug and waiting 15 mins or so) results in the Moxi booting properly and restoring all the menus and whatnot upon reboot.

Last night I got home and found the machine in the "limited resources" state again. It was the first time I'd turned on the TV since returning from a 12 day vacation so I'm not sure how long it was in that state. In any case, a single hard reset did result in the Moxi coming back up as normal, but I noticed that it didn't recognize my external hard drive, and after some plugging and unplugging of that, I decided that I'd do a soft reset, as that has sometimes helped when the Moxi hasn't recognized the external drive.

After the soft reset, I'm getting no results at all. The Moxi goes through its usual boot sequence, gets to the screen where the green progress bar is full ("launching Moxi" I think it says), and the clock changes to 12:00. It sits there for a couple of minutes, during which I hear the hard drive working - then then it starts the reboot sequence over again. I've tried a number of hard resets and, indeed, left it unplugged overnight, but had the same issue upon plugging it back in this morning.

Does this sound like a hardware issue or more of a network problem? I haven't had the chance to call tech support yet but will do so when I get home this evening. I hate to think that my Moxi is toast, especially with all the football games on in HD tomorrow!

Thanks for your help!

Evan
I had the same problem (hardware). Had to replace Moxi.

That was the same way box number 3 died on me.

I called on Monday to see if they could replace my old Motorola Moxi which has been dropping audio with a new 3012. They said they could. I made them put notes right on the work order stating that if they didn't have a 3012 then not to come out. Well, this morning the Tech shows up and with an old 9XXX Moxi. He says Charter is only testing 3012's in Wisconsin right now.

Ugh!

I called on Monday to see if they could replace my old Motorola Moxi which has been dropping audio with a new 3012. They said they could. I made them put notes right on the work order stating that if they didn't have a 3012 then not to come out. Well, this morning the Tech shows up and with an old 9XXX Moxi. He says Charter is only testing 3012's in Wisconsin right now.

Ugh!

Where is Wisconsin are they testing the 3012?

That was the same way box number 3 died on me.

I had the same problem (hardware). Had to replace Moxi.

I'm no expert but usually the Moxis die and you can't even boot them. I would vacuum/ blow out both vents on the back of the box.

good luck.

Thanks for your input, guys. Charter came out yesterday and replaced the box. Unfortunately it looks like my external drive got messed up somehow, too - maybe it was recording when the system rebooted while I was out of town. In any case even my computer can't see it, so I guess it's shot. Off to Costco to get another one and maybe a UPS as well! At least I have a working Moxi again!

Evan

Charter James,
(1) As with many others, my fourth Moxi just died. It went into a reboot loop, I did a hard restart, and it won't boot at all. So, I called Charter. No one in Asheville can come to my house (in town) for four days! I said I want a Moxi as a replacement. The phone rep suggested I go to the office and replace the box. I will try to do that Monday, but it is annoying that I can't get service any quicker than that.
(2) Is anyone in this area getting a newer Moxi box?
(3) I haven't gone HD yet, so the storage capacity suffices for now. Once I go HD, if Charter hasn't improved, I guess I have to go satellite.

Anybody been having problems setting their DVR thru WebDVR recently? When trying to set a recording on several channels, I get an error message saying "the program you are trying to schedule doesn't match the schedule on your DVR".

CharterJames, any suggestions here? I've called the Charter networking folks a couple times on this, they've provisioned my DVR, I did a hard reset, still no luck.

Does anybody have a moxi currently showing the guide for CBS HD in St Louis yet?

Mine showed up in the guide today with all listings.

Isn't nice to see that CBS logo with a HD next to it again.

That is kinda wierd.

In So Cal, 789 is CBS HD, but regular ol channel 9 is IND. Even though it is showing the same program as CBS HD.

And I never noticed it before. Guess that shows how much I watch CBS...

I asked for a HD dvr and charter brought me a BMC9012F2 after I had been to the local office twice in the past week. I get home from work and realize that it doesn't even have HDMI! Is this really the HD dvr or did I get stuck with the regular one?

I did do a search and it looks like this is what they have until the 3012 comes out. I just wanted to make sure that I was on the right page. I guess I'll leave it plugged into the tv via the component since I don't have a receiver to handle the digital sound.

The HD receiver I have is wonderful and the menus are pretty cool with the MOXI, just wish it was 1080 instead of 480.

EDIT: Just played with the settings and found that I could get 1080i.

I asked for a HD dvr and charter brought me a BMC9012F2 after I had been to the local office twice in the past week. I get home from work and realize that it doesn't even have HDMI! Is this really the HD dvr or did I get stuck with the regular one?

I did do a search and it looks like this is what they have until the 3012 comes out. I just wanted to make sure that I was on the right page. I guess I'll leave it plugged into the tv via the component since I don't have a receiver to handle the digital sound.

The HD receiver I have is wonderful and the menus are pretty cool with the MOXI, just wish it was 1080 instead of 480.

EDIT: Just played with the settings and found that I could get 1080i.

I suppose HDMI would be nice from a cable management point of view, but nobody broadcasts anything about 5.1 anyhow (if you're lucky and they do it right, heh) so from a sound standpoint HDMI has no advantage over optical, unlike a device like the PS3 or a BluRay player where you would want the TrueHD codecs. I think the picture quality argument between HDMI and Component might rage, but my Moxi hooked up via component looks as good as the cable co is gonna make it look anyhow. My PS3 does run through HDMI to the TV for video.

I have a question regarding the closed captions. Can't seem to get this setup correctly. When watching recorded shows, you must use the MOXI box?

I have a question regarding the closed captions. Can't seem to get this setup correctly. When watching recorded shows, you must use the MOXI box?

The closed caption data is encoded onto the composite signal and the S-video signal, but not the component signal. So if you're using the component outputs for your video, your TV/monitor has nothing to decode.

I don't know if it's contained in the digital (HDMI or DVI) signals.

I get home from work and realize that it doesn't even have HDMI!
You can use a DVI-HDMI cable if you want, but you'll need to use another connection for audio. I have tried a DVI-HDMI cable with the Moxi but found component to be better as channel changes were faster. The DVI-HDMI did not look any better to me (60" HDTV).

After playing with this a little more (because I knew I had seen CC on my box tv earlier tonight) and reading various threads on avs. If you go into the HDTV Setup settings menu and select 480i it will output the typical CC, instead of the ones through the box. I just verified that this works for recorded shows or live shows.

I'd appreciate anyone running this box through DVI-HDMI, if you could check and see if 1080i can output CC through the tv.

Thanks a bunch.

EDIT: After doing some more reading on this subject. It seems like it's either 480i and tv CC or 1080i and use the DVR's CC function. Crap..

Hi all. I'm kind of new to all this HD stuff so here's my question...

I do NOT have an HDTV, only a traditional television (no HD support at all). However, I do have a DVD recorder that supports up to 1080p, and a widescreen laptop that handles HD video quite well. I also have a standard Moxi box (Hardware version: Limonite; May 08 2006) that gets a lot of HD channels which I can't enjoy on my regular television.

So, my question is. Can I set the Moxi HDTV settings to 1080i (the max it supports) versus the regular 480i (which is all my TV supports), then record an HD broadcast onto a DVD using the DVD recorder (already connected to the Moxi), and finally play it in my laptop in HD quality? It seems to me like it would work, but then I run into the problem of being unable to see anything happening on the screen, let alone how to revert the resolution back to 480i when I want to watch TV. Has anyone done something like this, and is there a way to revert the setting without having to replace the box or hook it to an HD device? Thanks.

So, my question is. Can I set the Moxi HDTV settings to 1080i (the max it supports) versus the regular 480i (which is all my TV supports), then record an HD broadcast onto a DVD using the DVD recorder (already connected to the Moxi), and finally play it in my laptop in HD quality? It seems to me like it would work, but then I run into the problem of being unable to see anything happening on the screen, let alone how to revert the resolution back to 480i when I want to watch TV. Has anyone done something like this, and is there a way to revert the setting without having to replace the box or hook it to an HD device? Thanks.

In order to watch a show on your moxi you need to have the setting on only 480i. The moxi will still save the show on your moxi in the resolution that it was broadcasted on but it will downgrade it when playing on your tv. If you have a show that is recorded and you get a HDTV later and change the output settings to 1080i it will display it in HD.

Unfortunately if you record it to a dvd the dvd recorder will downgrade the recorded signal to either 480i or 480p (not really sure but I know its one of the two). The only way you could get it recorded in HD is to buy a blu-ray burner and have a blu-ray player on your laptop.

Hope this helps.

Actually there is no way to output an HD signal from Moxi to a recording device. (you realy think they want to make this possible?) In fact if you record it in HD than you must change your setting to 480i in order for it to output for real time recording to a DVD burner.

Actually there is no way to output an HD signal from Moxi to a recording device. (you realy think they want to make this possible?) In fact if you record it in HD than you must change your setting to 480i in order for it to output for real time recording to a DVD burner.

I was gonna say the same thing but then thought maybe there was some HD device that had component inputs ... or not. There's nothing on TV I'd want to save that bad, hehe

(that can't be found elsewhere anyhow)

Charter James,
(1) As with many others, my fourth Moxi just died. It went into a reboot loop, I did a hard restart, and it won't boot at all. So, I called Charter. No one in Asheville can come to my house (in town) for four days! I said I want a Moxi as a replacement. The phone rep suggested I go to the office and replace the box. I will try to do that Monday, but it is annoying that I can't get service any quicker than that.
(2) Is anyone in this area getting a newer Moxi box?
(3) I haven't gone HD yet, so the storage capacity suffices for now. Once I go HD, if Charter hasn't improved, I guess I have to go satellite.
Well, it turns out the Asheville office will not swap DVR's. So, I wasted an hour or so following Charter's recommendation to go to the office. And it took from Saturday to Wednesday for Charter to schedule a house call. This level of service is inexcusable. (But the house call seems to have gone fine.)

Now for the interesting part: I asked the tech guy who came to the house if they were going to simulcast the local SD channels in analog and digital with the Moxi automatically tuning to the digital signal after the Great Changeover. He said yes, that he had asked the same thing. Does anyone have definitive information about this?

Interesting Gadget:

http://www.electronista.com/articles/09/01/07/lacie.lacinema.classic/

Now for the interesting part: I asked the tech guy who came to the house if they were going to simulcast the local SD channels in analog and digital with the Moxi automatically tuning to the digital signal after the Great Changeover. He said yes, that he had asked the same thing. Does anyone have definitive information about this?


With Charter (and the other cable companies too, I suspect), the only thing definitive is that you should never never never believe anything a telephone assistance person, a tech sent to your home, or a person sitting at the reception desk of the local office tells you.

The Western Digital DVR expander works great with the Moxi box.Easy to install and except for the annoying blue light flashing when recording I find it to be a perfect external hard drive for this box.$133.00 from Amazon with free shipping!

Heh "DVR Expander" - what a marketing pool of poo, haha. Kind of like "HDTV ANTENNAE!"

Someone in the St. Louis Charter thread had the new Moxi installed today and has posted pics:

http://www.avsforum.com/avs-vb/showthread.php?p=15500548#post15500548

Lot's of Moxi news at the 2009 CES:
http://www.enduserblog.com/2009/01/digeo-launches.html

A mention of a "mate" later in the year intrigued me.

My colleague Gail Pennington at the Post-Dispatch told me today that she's got a new Moxi now (not because of her job). She says:

"I had the good luck to have my old one burn out over the weekend (taking 50 hours of programs with it), just in time for the new ones to come out of the testing period yesterday.
The box looks different; the remote is slightly different and the interface is a little slower, but all in all, it's a Moxi."

Gail says her understanding is that the new Moxi is only for new installs and for replacing dead boxes, not for swap-outs.
She'll be blogging about this at STLtoday.com/tubetalk

barry

My colleague Gail Pennington at the Post-Dispatch told me today that she's got a new Moxi now (not because of her job). She says:

"I had the good luck to have my old one burn out over the weekend (taking 50 hours of programs with it), just in time for the new ones to come out of the testing period yesterday.
The box looks different; the remote is slightly different and the interface is a little slower, but all in all, it's a Moxi."

Gail says her understanding is that the new Moxi is only for new installs and for replacing dead boxes, not for swap-outs.
She'll be blogging about this at STLtoday.com/tubetalk

barry
What the luck...my third Moxi burned out about month ago. But without a mate I would still take another old one.

Ok for all of those who want a new Moxi: (only partially jesting)
1. Watch down all your new recorded shows until you are finished.
2. Apply tape to the vents on the back of the box.
3. For good measure turn on space heater nearby or other suitable heat generating device.
4. wait.......
5. Call for a new Moxi:p

Lot's of Moxi news at the 2009 CES:
http://www.enduserblog.com/2009/01/digeo-launches.html

A mention of a "mate" later in the year intrigued me. That write-up refers to the retail version of Moxi. Have you seen any hints that the cable version will have a multi-room option?

http://www.stltoday.com/blogzone/tube-talk/tube-talk/2009/01/new-moxi-dvr-in-the-house/

Has anyone built and tried an external USB drive using a single 1.5TB drive? Does it work with the old moxi? Newegg is selling 1.5TB Seagates for $129 right now, and the cheapest 1TB is $95.

Thanks,

Ned

Can't believe they are reporting that the new interface is slower... What the hell is the point of being in development for so many years to just come out with something more clunky than the older generation...

I hope this person is just being a bit picky as I can not imagine any slower... My moxi has good days and bad days performance wise so maybe this new unit would have a more consistent feel to it. If it can consistently perform the same way I would take that as an improvement over my day to day gamble on how my Moxi feels like behaving...

That write-up refers to the retail version of Moxi. Have you seen any hints that the cable version will have a multi-room option?

Here is a report from CES about a "Mate" And you are right this doesn't look like it will work on the cable version but who knows......

http://www.gadgetell.com/tech/comment/moxis-multi-room-dvr-solution-the-moxi-mate/

and more info:
http://www.zatznotfunny.com/2009-01/digeo-takes-on-tivo-with-moxi/

Are the new Moxi Mates able to offer HD in the extra rooms, or just SD like the old version of the mates? A HD capable Mate would make Moxi a real contender if the Mates are also affordable. I hate that I can't watch my DVR recordings in other rooms, and although Tivo offers the ability to move recordings between units, it is available only if I buy each extra box plus pay for subscription fees on each extra box.

Are the new Moxi Mates able to offer HD in the extra rooms, or just SD like the old version of the mates? A HD capable Mate would make Moxi a real contender if the Mates are also affordable. I hate that I can't watch my DVR recordings in other rooms, and although Tivo offers the ability to move recordings between units, it is available only if I buy each extra box plus pay for subscription fees on each extra box.

ATT Uverse has whole house DVR. You could just get that :)

Since the market will soon be demanding that, I supposed everyone else will catch up. Sorry, I don't know if the Mate is HD or SD.

I'll not be contributing to the Moxi forum....I just finished replacing my Moxi with a TiVo, and couldn't be happier with the improvement in features.

Although the new Moxi seems promising, I had an urgent need to replace my old Moxi....it was starting to lose recordings in come cases, and not record a scheduled program in others. I suspect that either the external or Moxi hard drive was beginning to fail, but could not be sure which might be the problem. I've already concluded that TiVo customer service is better than Charter's, so it is also a relief to reduce my dependency on Charter. However, I hope the new Moxi is successful, if for no other reason than to keep TiVo on their toes....but if TiVo fails to keep up, I could be back.

Don

I'll not be contributing to the Moxi forum....I just finished replacing my Moxi with a TiVo, and couldn't be happier with the improvement in features.

Although the new Moxi seems promising, I had an urgent need to replace my old Moxi....it was starting to lose recordings in come cases, and not record a scheduled program in others. I suspect that either the external or Moxi hard drive was beginning to fail, but could not be sure which might be the problem. I've already concluded that TiVo customer service is better than Charter's, so it is also a relief to reduce my dependency on Charter. However, I hope the new Moxi is successful, if for no other reason than to keep TiVo on their toes....but if TiVo fails to keep up, I could be back.

Don

Keep your eye on the Moxi forum. I'm getting my new Moxi from Charter tomorrow, and several others already have them.

I'll not be contributing to the Moxi forum....I just finished replacing my Moxi with a TiVo, and couldn't be happier with the improvement in features.

Although the new Moxi seems promising, I had an urgent need to replace my old Moxi....it was starting to lose recordings in come cases, and not record a scheduled program in others. I suspect that either the external or Moxi hard drive was beginning to fail, but could not be sure which might be the problem. I've already concluded that TiVo customer service is better than Charter's, so it is also a relief to reduce my dependency on Charter. However, I hope the new Moxi is successful, if for no other reason than to keep TiVo on their toes....but if TiVo fails to keep up, I could be back.

Don

Don, I would really be interested in how the change over goes. I'm sure many of us are going through similar thoughts. Please come back and tell us how it is on the other side.
Wayne

Keep your eye on the Moxi forum. I'm getting my new Moxi from Charter tomorrow, and several others already have them.

Which Moxi forum? Link, please.

Which Moxi forum? Link, please.

Um, yer in it? :confused::)

I know this is the MOXI forum, but with the TIVO talk I thought I'd ask a question. I have Charter\MOXI now If I switch to TIVO how can you get all of your pay channels with a TIVO box?

Um, yer in it? :confused::)

This struck me more as a thread than a forum, but oh well. When does the new Moxi HD box official thread start?

I know this is the MOXI forum, but with the TIVO talk I thought I'd ask a question. I have Charter\MOXI now If I switch to TIVO how can you get all of your pay channels with a TIVO box?

The HD Tivos use a cable card, which you have to order from Charter (I think its $2 or $3/month) that decodes the pay channels, etc. so that Tivo can recognize them.

This struck me more as a thread than a forum, but oh well. When does the new Moxi HD box official thread start?

I guess you're right :)

I've just confirmed that the firewire port is hot on the Moxi 3012. In the photo below is Airplane II showing on HDNet ... on the TV, and next to it my MacBook hooked via firewire 400. I opened QT Player (QT Pro), chose "MC3" as both video and audio inputs, and started a new recording. Worked perfectly. I imagine other software should work as well!

http://www.panicattackmusic.com/~greg/moxi3012.jpg

This struck me more as a thread than a forum, but oh well. When does the new Moxi HD box official thread start?

http://www.avsforum.com/avs-vb/showthread.php?p=15577031

ATT Uverse has whole house DVR. You could just get that :)

Since the market will soon be demanding that, I supposed everyone else will catch up. Sorry, I don't know if the Mate is HD or SD.

I wish I coul get uverse, but it's not offered in my area. Charter and Sat are my only options, leaving me crossing my fingers for an HD moxi mate, or similar product.

I wish I coul get uverse, but it's not offered in my area. Charter and Sat are my only options, leaving me crossing my fingers for an HD moxi mate, or similar product.

I checked out Uverse and it was WAY more expensive for the same things I was getting at Carter...which is EVERYTHING. Phone, internet, Moxi HD DVR all premium channels serving about 8 TV's.

Recently everytime I select a program to record on PBS HD in the Medford Oregon on Charter I get something else. Anyone else out there have a incorrect schedule for PBS HD.:confused:

Roku just announced HD support for there $99 Netfilix device. Along with that it also will access Amazon on demand. Both Netflix and Amazon together bring 55K choices of TV and Movies. Charter and Moxi better get their act together quickly as it looks like we all are going to have cheaper and better choices very soon. I am keeping a log of what I watch to compare what the cost difference would be.:p

Recently everytime I select a program to record on PBS HD in the Medford Oregon on Charter I get something else. Anyone else out there have a incorrect schedule for PBS HD.:confused:

I just had a tech here for my new Moxi cause I'm having guide / mapping problems. He said there were widespread problems this weekend, but he seemed to indicate it was only with these new units ... but maybe something larger is going on *shrug*

For instance, I hit 774 (espn2) on the guide, it takes me to HistoryChannelHD

My problem is PBS says the program at 10:00 AM is "The Acsent of Money" and what is actually showing at 10:00 AM is something completely different. This is not a mapping problem, just that what PBS is showing and the schedule are not in sync.

Anyone lese notice that the Moxi clock in the St. Charles, MO area is about 1-2 minutes off? All recordings yesterday started late.

Ok. I have a Motorola BMC 9012 DVR. I also have a 500gb Western Digital My Book Home Edition external hard drive connected to the DVR. They've been connected for probably close to a year. Well my DVR started acting weird and it wasn't recording anything that I set up. So I reset the DVR but now, even though the external hard drive is still plugged in, it isn't being recognized by the DVR. I can't see any shows that are saved on the external hard drive. So what should I do? Should I disconnect the external hard drive? Can I do so safely even though when I go under settings - external hard drive, there isn't an option to disconnect? Can I plug it in to my computer and try to get stuff from it? Or will it want me to format it and then I would lose everything that's on there? I really hope my shows weren't deleted from the external hard drive.

Ok. I have a Motorola BMC 9012 DVR. I also have a 500gb Western Digital My Book Home Edition external hard drive connected to the DVR. They've been connected for probably close to a year. Well my DVR started acting weird and it wasn't recording anything that I set up. So I reset the DVR but now, even though the external hard drive is still plugged in, it isn't being recognized by the DVR. I can't see any shows that are saved on the external hard drive. So what should I do? Should I disconnect the external hard drive? Can I do so safely even though when I go under settings - external hard drive, there isn't an option to disconnect? Can I plug it in to my computer and try to get stuff from it? Or will it want me to format it and then I would lose everything that's on there? I really hope my shows weren't deleted from the external hard drive.

DO NOT plug it into your PC :) You won't see any files and your PC will just ask to reformat it.

DO - Shut down the Moxi. Unplug the HD. Fire up Moxi, then plug in HD. See it that works.

It is possible the external went bad or got corrupted ... then your only option may be a reformat. If the Moxi asks you to format it, then you know its corrupt. If the Moxi still can't see it, you may then plug it into your PC, format it and see if it works, maybe run some diagnostics on it, then plug it into the Moxi and let the Moxi format it again. Of course your shows will be lost.

edit: or possibly a bad USB cable. I would try another one.

So I should unplug the moxi to shut it down? Should I also unplug the HD from the wall or not?

yes and yes. I had this happen and when I plugged in the moxi, let it boot all the way up and then plugged in the external, everything was still there and OK.

I don't want to mess anything up so just making sure. I know that I should unplug moxi, unplug the HD from it, then let moxi boot up and replug in the HD. Should I also unplug the HD from the wall (power cord) at some point or not?

I don't want to mess anything up so just making sure. I know that I should unplug moxi, unplug the HD from it, then let moxi boot up and replug in the HD. Should I also unplug the HD from the wall at some point or not?

Na just yank the cord from the back of the Moxi, then unplug the HD. Leave the Moxi off for about 15-20 secs, then have a beer as it reboots. After its all the way on again, plug the HD in.

No other way to fully shut down the Moxi then to unplug it.

Ok I did all that and it's still not being recognized. It didn't ask me to format it though. Do I have to shut moxi down again to try a new usb cord?

FYI, my 500gb drive takes almost 30 min to finsh the mount process after a disconnect/restart. It is 85% full.

Ok. I found a new cord and did the process over again, nothing yet but I guess I'm going to go to bed and hope it's fixed in the morning. And mine is like 95% full so I guess that might take a while. I watch way too much TV lol! Thanks everyone, I'll let you know what happens.

Ok. I found a new cord and did the process over again, nothing yet but I guess I'm going to go to bed and hope it's fixed in the morning. And mine is like 95% full so I guess that might take a while. I watch way too much TV lol! Thanks everyone, I'll let you know what happens.

If your storage and stats say 95% full, doesn't that include the internal as well? Just wondering how much the Moxi reserves on the HD for channel buffering .....

Well, My moxi just bit the big one.

With an unsatisfying burning smell and a blanking of the screen, the box just shut off while I was on the phone with charter removing the premium channels (coincidence??? LOL) and while he was doing that, the screen went grey, I could hear the fan kicking on for a split second and the clock flashes on for the same split second.

It is the burning smell that concerns me. I know that smell all too well.

Hopefully they have the new Moxi in the So Cal area.

Well, My moxi just bit the big one.

With an unsatisfying burning smell and a blanking of the screen, the box just shut off while I was on the phone with charter removing the premium channels (coincidence??? LOL) and while he was doing that, the screen went grey, I could hear the fan kicking on for a split second and the clock flashes on for the same split second.

It is the burning smell that concerns me. I know that smell all too well.

Hopefully they have the new Moxi in the So Cal area.

New thread going on the new 3012's, you can follow our ups and downs ....

http://www.avsforum.com/avs-vb/showthread.php?t=1109524

New thread going on the new 3012's, you can follow our ups and downs ....

http://www.avsforum.com/avs-vb/showthread.php?t=1109524

I just saw that while I am on hold with charter.

I put in a request on my service visit for a 3012, but if they can't they need to at least bring me the same 9012 as I do not want to give up MOXI. They told me they can't make any promises, to which I replied "With all due respect, but if the guy shows up with anything other than a moxi, I will turn him away."

I didn't quite say it in that condescending of a tone, but that is the jist of it. The thing that really bites is that I don't have time for an appointment until friday morning.

Here's hoping I get a 3012. I like the way that one looks.

I just saw that while I am on hold with charter.

I put in a request on my service visit for a 3012, but if they can't they need to at least bring me the same 9012 as I do not want to give up MOXI. They told me they can't make any promises, to which I replied "With all due respect, but if the guy shows up with anything other than a moxi, I will turn him away."

I didn't quite say it in that condescending of a tone, but that is the jist of it. The thing that really bites is that I don't have time for an appointment until friday morning.

Here's hoping I get a 3012. I like the way that one looks.

The "official" line here in StL is the 3012's are for new installs only (read: new customers.) If you have an old Moxi and it burns up, they try to give you a regular Moto DVR, because they are phasing out the 90xx models. But you can always push them in the right direction :)

Cross-posted from the 3012 thread:

My 9012 Moxi died overnight...I requested another, and the tech said he would try to get me a 3012 (he offered, I didn't ask) but I know that's HIGHLY unlikely. I don't think they're "way down south" yet. They're scheduled to come this afternoon...maybe I'll get something (even if it isn't a Moxi) before LOST starts running.

Cross-posted from the 3012 thread:

My 9012 Moxi died overnight...I requested another, and the tech said he would try to get me a 3012 (he offered, I didn't ask) but I know that's HIGHLY unlikely. I don't think they're "way down south" yet. They're scheduled to come this afternoon...maybe I'll get something (even if it isn't a Moxi) before LOST starts running.

I know right, my GF was gonna kill me about Lost, even though I explained to her we could watch it in HD OTA, haha. :)

If your storage and stats say 95% full, doesn't that include the internal as well? Just wondering how much the Moxi reserves on the HD for channel buffering .....

Well yeah that was what I meant, 95% full including the internal.

So when I checked this morning, still nothing. It does seem like the HD needs to be reset. The lights on the front just keep going up and down. Will everything get deleted if I push the power button on the back or unplug it?

I am no longer a cable customer but the 3012 sound interesting. Will somebody confirm if these units have the new menu system like on the retail Moxi's

I am no longer a cable customer but the 3012 sound interesting. Will somebody confirm if these units have the new menu system like on the retail Moxi's

Menu system is the same as the older Moxi units.

I just saw an interesting article on recording via Firewire from cable boxes to Macs ... I've used the previous method he mentions in this article, but it was cumbersome, so I'm going to give this new method a go ... should be fun!

http://www.macosxhints.com/article.php?story=20080901134713671
This works on my moxi box, I was wondering if anyone knows of software that would just allow you to stream it, without dumping it to the HDD. Or even if dumped an x amount or something like that.

My 9012 Moxi died overnight...I requested another, and the tech said he would try to get me a 3012 (he offered, I didn't ask) but I know that's HIGHLY unlikely. I don't think they're "way down south" yet. They're scheduled to come this afternoon...maybe I'll get something (even if it isn't a Moxi) before LOST starts running.

Oh well, I am now without a Moxi. It's with a sad sense of acceptance that I willingly had the Motorola 6416 installed (no Moxis available).

Plusses:

It was a brand new unit, doesn't appear to have been used before
Setup was pretty quick (the longest part was the tech trying to find the right codes for my TV and receiver)
It's practically silent compared to the Moxi
It's not a paperweight, like my Moxi

Minuses:

Less friendly interface
Ads on the guide (bleh)
Can't hide channels I don't subscribe to
Menus aren't as intuitive


But hey, kudos to Charter for their quick response. I called in the problem yesterday at 7am. At 7:30 pm, I was up and running with the new device, just in time for what I wanted to watch.

When the 3012's start coming down this way, I'll be switching over as soon as I can. Assuming the reviews remain fairly positive.

Oh well, I am now without a Moxi. It's with a sad sense of acceptance that I willingly had the Motorola 6416 installed (no Moxis available).

Plusses:

It was a brand new unit, doesn't appear to have been used before
Setup was pretty quick (the longest part was the tech trying to find the right codes for my TV and receiver)
It's practically silent compared to the Moxi
It's not a paperweight, like my Moxi

Minuses:

Less friendly interface
Ads on the guide (bleh)
Can't hide channels I don't subscribe to
Menus aren't as intuitive


But hey, kudos to Charter for their quick response. I called in the problem yesterday at 7am. At 7:30 pm, I was up and running with the new device, just in time for what I wanted to watch.

When the 3012's start coming down this way, I'll be switching over as soon as I can. Assuming the reviews remain fairly positive.

You can, however, make multiple Favorite lists .... so that's kind of the opposite of hiding channels you don't have :)

ok I have the same problem and want to try your fix but if I properly disconnet the hard drive and then reconnect will moxi prompt me to reformat causing me to lose all my recordings? (if i lose last nights LOST my wife will kill me!)

Here is what I was responding to (new at this forum sorry!) "started to see the pixelation problems too, after i hooked up an external hard drive. i've found that if you didn't disconnect your harddrive properly (i.e. go through the moxi setup menu -> disconnect) before resetting the moxi, i'd see the pixelation once the box comes back up. so you can try to disconnect your hard drive through moxi menu, then wait a little bit, then reconnect. let us know if that fixes your problem.

ok I have the same problem and want to try your fix but if I properly disconnet the hard drive and then reconnect will moxi prompt me to reformat causing me to lose all my recordings? (if i lose last nights LOST my wife will kill me!)

Here is what I was responding to (new at this forum sorry!) "started to see the pixelation problems too, after i hooked up an external hard drive. i've found that if you didn't disconnect your harddrive properly (i.e. go through the moxi setup menu -> disconnect) before resetting the moxi, i'd see the pixelation once the box comes back up. so you can try to disconnect your hard drive through moxi menu, then wait a little bit, then reconnect. let us know if that fixes your problem.

If you properly disconnect the HD and then hook it back up, your recordings will still be intact. Unless you do something crazy like hook it up to a computer and reformat it :p

Does anyone's WebDVR service work on Charter.net anymore? I'm trying to figure out if the whole system is broke (that's what a charter rep told me) or if its because I have a new Moxi and they didn't update my unit in the system.

I seem to remember it not working before I switched too. At one point it did work for me though, long ago.

Does anyone's WebDVR service work on Charter.net anymore? I'm trying to figure out if the whole system is broke (that's what a charter rep told me) or if its because I have a new Moxi and they didn't update my unit in the system.




I just checked, mine works and I have an older Motorola Moxi.

Does anyone's WebDVR service work on Charter.net anymore? I'm trying to figure out if the whole system is broke (that's what a charter rep told me) or if its because I have a new Moxi and they didn't update my unit in the system.

I seem to remember it not working before I switched too. At one point it did work for me though, long ago.

It works for me just fine.

Thanks guys. Guess I'll have to track down CharterJames again ....

Ohh what a disappointment. Charter has let me down.

Two days ago when I called to make the appointment to get my smoked MOXI replaced, Apparently the appt was never finalized.

I actually had three goals on that phone calls. To remove the premium channels that were no longer free, to upgrade my internet to the 10 Meg, and to schedule a replacement for my smoked MOXI. After he "set up the appt", he went to work on the programming changes. He asked if he could put me on hold for a few minutes. That few minutes turned into 38 minutes at which point my cell phone battery died so the call was disconnected. Yesterday, I got the automated call to confirm my appointment (which I confirmed), and today noone ever showed up.

I must say, I lost my temper with the first person that answered. But that was only after he told me in no uncertain terms that the first appointment was tomorrow between 2 and 4.

I told him I was not going to sit by on my birthday, of all days, waiting for a cable guy to show up.

He told me that was my only option.

To which I told him I have another option, Cancel my friggin account! He told me to hold and transferred me.

Some other lady answered and attempted to help me. I did not lose my temper with her, I just explained everything that happened and that I was very upset. Thankfully she was able to talk to a supervisor that was able to contact dispatch and get a tech out to me today between 1 and 5. But she also took care of my other requests. So for now I am satisfied (even though I have no channels over 100 (due to my TV not having a tuner higher than that).

So for now, I wait even more impatiently than before.

I specified to her that I have a MOXI, I like the MOXI and do not wish to lose the MOXI. I was unsatisifed with the SA and would not accept it. I also asked if I could get the 3012 MOXI and she said she would see what she could do.

here's hoping......

If you properly disconnect the HD and then hook it back up, your recordings will still be intact. Unless you do something crazy like hook it up to a computer and reformat it :p

Thanks I was able to do it and the recordings were still there when I reconnected. Unfortunately pixalzation/freezing/sound drops persist. Someone mentions I might need a repeater?.

Interesting visit to Charter HQ today. Went in because my promo period ended and so myCharter bundle went up $43 one month! But of couse all I had to do was ask and now basically have my old price again (maybe the fact that 4 people were there turning in their equipment because they switched to Uverse helped my cause). Anyway the guy was very nice and said anything else and I said "yeah what have your heard about the new Moxi 3012" and he said "Oh they are not here yet they are still testing them in Wisconson"!

Thanks I was able to do it and the recordings were still there when I reconnected. Unfortunately pixalzation/freezing/sound drops persist. Someone mentions I might need a repeater?.



Here's my guess:

The Moxi uses the hard drives for channel buffering. Once the drives get really full, the buffering/playback is hammering on what little space is left. I bet if you delete a bunch of stuff the problem will go away.

Here's my guess:

The Moxi uses the hard drives for channel buffering. Once the drives get really full, the buffering/playback is hammering on what little space is left. I bet if you delete a bunch of stuff the problem will go away.

But Moxi "Storage and Stats indicates only 17% full (that's with external harddrive attached). What did you make of them telling me they didn't have any 3012s yet? thanks again for help.

But Moxi "Storage and Stats indicates only 17% full (that's with external harddrive attached). What did you make of them telling me they didn't have any 3012s yet? thanks again for help.

Hmmm, well, either the drive is going bad or it needs a fresh format. Or the Moxi is going bad. *shrug*

What do I make of it? The phone CSR's never know what they are talking about :)

Does anyone's WebDVR service work on Charter.net anymore? I'm trying to figure out if the whole system is broke (that's what a charter rep told me) or if its because I have a new Moxi and they didn't update my unit in the system.

I seem to remember it not working before I switched too. At one point it did work for me though, long ago.

I got my new MOXI on Monday, and I'm able to use the WebDVR service. One of the things I missed about the MOXI.

I got my new MOXI on Monday, and I'm able to use the WebDVR service. One of the things I missed about the MOXI.

Of course they still had the serial number of my old Moxi in their system and never updated it. *sigh*

Of course they still had the serial number of my old Moxi in their system and never updated it. *sigh*

That's better than what happened to me. My old moxi died and they replaced it -- they added the new serial to their system but didn't remove the old one. it took me 3 months of getting double-billed (and having to complain about it) before they finally figured it out and got the old one removed!!

Ok, For the life of me, I can't seem to find the thread where it explains how I can access my moxi through my Charter E-mail account.

Is there a way I can access my MOXI box while I am on the road (whether it be at work, or sitting in a parking lot somewhere)? I know I read it somewhere...

Sorry for the vagueness, My nightly ambien dose is fighting me right now.

I appreciate any help offered. Thanks.

Ok, For the life of me, I can't seem to find the thread where it explains how I can access my moxi through my Charter E-mail account.

Is there a way I can access my MOXI box while I am on the road (whether it be at work, or sitting in a parking lot somewhere)? I know I read it somewhere...

Sorry for the vagueness, My nightly ambien dose is fighting me right now.

I appreciate any help offered. Thanks.

Go to www.charter.net .... login or register if you haven't done so already. There will be a DVR menu in the TV Guide part, or just click on any show and there will be DVR options for recording.

A while back CharterJames stated I believe that Charter was working on setting up remote Moxi access even if you did not have Charter internet/e-mail.

Anyone know anything about the current state of this?


Go to www.charter.net .... login or register if you haven't done so already. There will be a DVR menu in the TV Guide part, or just click on any show and there will be DVR options for recording.

A while back CharterJames stated I believe that Charter was working on setting up remote Moxi access even if you did not have Charter internet/e-mail.

Anyone know anything about the current state of this?

So far as I know there's been no change. In Fact, from what I've heard from the only person who I know so far that's gotten a 3012, you can only use the portal if

1) your using a 9012/9022
2) you have a Charter Internet
3) The modem and the moxi are on the same account
4) you use a charter email (associated with said modem) to log into the portal


There's been talk of changes... when the 6416s started rolling they said within a year they'd be able to do it (that's come and gone... no changes) as well as the ability to access the box without having to have charter.net email.

So far as I know there's been no change. In Fact, from what I've heard from the only person who I know so far that's gotten a 3012, you can only use the portal if

1) your using a 9012/9022
2) you have a Charter Internet
3) The modem and the moxi are on the same account
4) you use a charter email (associated with said modem) to log into the portal


There's been talk of changes... when the 6416s started rolling they said within a year they'd be able to do it (that's come and gone... no changes) as well as the ability to access the box without having to have charter.net email.

Yeah I would have loved the ability to use online scheduling when I just swapped out my 9012 to 3012 the other day. Took me forever to search and re-add all my series back in... Unfortunately my Pipeline account is under a business name and is separate from my Moxi service so I was out of luck. So until Charter changes things I guess I'm stuck relying on the Moxi interface for all my programming needs.

So far as I know there's been no change. In Fact, from what I've heard from the only person who I know so far that's gotten a 3012, you can only use the portal if

1) your using a 9012/9022


Not true, the 3012's work with WebDVR via Charter.net

4) you use a charter email (associated with said modem) to log into the portal
I've been on the phone with charter tonight for over 90 minutes, talked to 6 people, even a supervisor. No one knows how to set this webdvr service for me.

I've been on hold now for about 15 minutes with a supervisor and haven't heard a word back from him. About to give up and hang up the phone. This is ridiculous, charter offers a service and no one even knows what I'm talking about.

This is crazy.

Is there a way to watch showtime tv shows ondemand with a moxi. I must be blind

EDIT: Searching for the show got me what I was looking for. I'm so frustrated right now

Is there a way to watch showtime tv shows ondemand with a moxi. I must be blind

EDIT: Searching for the show got me what I was looking for. I'm so frustrated right now

Hmm? Go to the On Demand Menu / Premiums / Showtime. Anything they offer OnDemand in right there. Same with any other Premium / regular channel OnDemand offerings.

Hi all. I bought a 50 inch Samsung Plasma HDTV a couple of weeks ago and I have my Moxi connected to it via a DVI - HDMI cable.

Unlike my previous TV, I can input a 480i SD signal via the HDMI connection to this set. However, I am getting an intermittent blue or green vertical line about 3 or 4 inches long right in the middle of the picture.

If I switch off 480i and just go 480p this does not happen, however the picture is not as sharp as the 480i.

Has anyone else encountered this and found a way to solve it? or am I just stuck with using 480p?

I am already using the 2 component inputs for a DVD player and a Wii so I don't want to switch to component output on the Moxi.

Any suggestions?

Hi all. I bought a 50 inch Samsung Plasma HDTV a couple of weeks ago and I have my Moxi connected to it via a DVI - HDMI cable.

Unlike my previous TV, I can input a 480i SD signal via the HDMI connection to this set. However, I am getting an intermittent blue or green vertical line about 3 or 4 inches long right in the middle of the picture.

If I switch off 480i and just go 480p this does not happen, however the picture is not as sharp as the 480i.

Has anyone else encountered this and found a way to solve it? or am I just stuck with using 480p?

I am already using the 2 component inputs for a DVD player and a Wii so I don't want to switch to component output on the Moxi.

Any suggestions?

It is a known problem that many users of seen including myself. You are stuck either running in 480p or switching over to the Component cables.

Phatty

It is a known problem that many users of seen including myself. You are stuck either running in 480p or switching over to the Component cables.

Phatty

Or get a 3012 ;)