Or get a 3012 ;)

I'd love to get a Moxi 3012, but, I have the Moxi 9022 with the Moxi Mate and I don't want to give up the 2nd room capability. Why would Digeo come out with a new product that does not have the 2nd room capability. You would think that most customers and cable systems would demand this. I guess if customers were aware that it existed and was only a few extra dollars a month they would demand it.

If/when my 9022 bites the dust I might try to get the 3012. Until then, I'm stuck with 480p. It doesn't look horrible, just not as crisp as I would like.

Thanks for the input.

Black Macleod, is it sure that the 3012 running 480i output via HDMI cable to a plasma television would not have this issue?

Now that I think of it, before I settled on the Samsung Plasma, I tried out a Vizio 1080P LCD set and had the same issue with it when I tried running 480i via the HDMI cable.

So maybe the problem is not with the TV. but rather the signal being sent by the moxi.



Or get a 3012 ;)

Black Macleod, is it sure that the 3012 running 480i output via HDMI cable to a plasma television would not have this issue?

Now that I think of it, before I settled on the Samsung Plasma, I tried out a Vizio 1080P LCD set and had the same issue with it when I tried running 480i via the HDMI cable.

So maybe the problem is not with the TV. but rather the signal being sent by the moxi.

The 3012 varies by TV. My Samsung will not output 480i over HDMI, but others in the 3012 thread have no problem with it.

Who do I need to talk to about getting the webdvr portion of this working?

Internet or cable?

Who do I need to talk to about getting the webdvr portion of this working?

Internet or cable?

I got a call about this last night, unfortunately it went to voicemail. Apparently they have a new department to handle this stuff, but I have no idea how you're supposed to reach them. "Network and Wireless Team." I would start with the internet people.

FWIW, the guys name was James ... I wonder if it was CharterJames :-)

Who do I need to talk to about getting the webdvr portion of this working?

Internet or cable?

Five, If you have a Charter Moxi and Charter Internet....log on at www.charter.net (NET not COM) Click the Log In (black text) at the very upper right-hand side of the page. Use your main Charter email account as your log in name and the password for that email account as your password.

Once logged on, the TV channel pane has links to the DVR Menu and Settings (to see your MOXI box number, etc.).

http://www.dslreports.com/shownews/Charter-Confirms-New-Caps-100676

Once logged on, the TV channel pane has links to the DVR Menu and Settings (to see your MOXI box number, etc.).
Yea mine doesn't have this information.

I followed the directions on this site. (http://charter.net/dvr)

Yea mine doesn't have this information.

I followed the directions on this site. (http://charter.net/dvr)

After logging in, on that "settings" page your DVR should be listed at the bottom, and you have to choose it as your default DVR. Those directions seem to skip that part ... I believe until you do that, the DVR menu isnt going to show up in the TV listings.

FYI: Charter to file for Chapter 11 protection

http://lacrossetribune.com/articles/2009/02/13/news/04charter.txt

Doh... my 3rd moxi box died yesterday and they just replaced it with a SA box. I told them I wanted a moxi box to replace it, and the guy showed up with the other box in hand I asked him about it right away. He said they didn't have any, though I wonder if he just didn't bring one, the last time I had it replaced the guy had to drive back to the office to pick on one up since they don't keep them in the truck. He said I could call next week to see if they get any in...

First impressions ... the interface is no where near as nice as the moxi. It doesn't appear the box can automatically change aspect ratio, so I have to manually switch it on the TV.

It think the moxi box must have done something with the sound, since I only get stereo now on regular channels, no center speaker, which I used to have before and would prefer.

I'll also miss the web-based scheduling, I used that alot.

I asked him if they were testing the new boxes in the area, he said no. Hopefully I can get a replacement soon...

Doh... my 3rd moxi box died yesterday and they just replaced it with a SA box. I told them I wanted a moxi box to replace it, and the guy showed up with the other box in hand I asked him about it right away. He said they didn't have any, though I wonder if he just didn't bring one, the last time I had it replaced the guy had to drive back to the office to pick on one up since they don't keep them in the truck. He said I could call next week to see if they get any in...

First impressions ... the interface is no where near as nice as the moxi. It doesn't appear the box can automatically change aspect ratio, so I have to manually switch it on the TV.

It think the moxi box must have done something with the sound, since I only get stereo now on regular channels, no center speaker, which I used to have before and would prefer.

I'll also miss the web-based scheduling, I used that alot.

I asked him if they were testing the new boxes in the area, he said no. Hopefully I can get a replacement soon...

Hmm, that sucks. What is your location? I'm not sure the 3012's are out much outside the greater St. Louis area.

As for the sound, the Moxi did have a setting for "Dolby Digital" only, so on SD channels my receiver does ProLogic ... naturally this assumes you are using an optical cable for audio.

Call Charter, get into the Retention department people and express your displeasure ... sometimes they can get things done.

I'm in Wisconsin. I seem to recall I had the moxi set to "AC3" or something similar through the spdif. I'll have to go by the office on Monday and see if there's actually a chance I'll be able to get a replacement box soon. I'm already not very happy with Charter over their rumored bandwidth caps.

I'm in Wisconsin. I seem to recall I had the moxi set to "AC3" or something similar through the spdif. I'll have to go by the office on Monday and see if there's actually a chance I'll be able to get a replacement box soon. I'm already not very happy with Charter over their rumored bandwidth caps.

I hear that. I expressed my displeasure via email and received a year of free HD programming as a result ;) Its a GREAT time to complain given the announced bankruptcy -- Charter does not want to start hemorrahging customers right now.

Unfortunately they also linked me to the new Terms of Service and suggested if I needed more bandwidth I could upgrade to a Business Account, lol. I doubt I'll ever reach the cap, but still, its the principle of the thing.

I have the "old" moxi, with a mate. I purchased another mate on ebay. It works great, but I hoped to add another splitter in the cables and have 2 mates working. I realize I only have 2 tuners, but one mate would be on a TV that is seldom used, the other in my exercise room (also seldom used :) . When I tried this, both mates showed a channel - the same channel, and neither one would change channels, even if I turned power off to one of them. Is there a way ? Incidentally, my cable Co. assured me the mate would not work at all, as it had to be "coded" to the moxi. Any help would be appreciated.

I have had two mates working for a long time.....but.......you can only use one at a time. Another thing to know is that you must unplug the mates or have them on a switched electrical extension. You can't just unplug the electrical connection from the back of the mate for some reason. So again. Unplug #1 and then plug in #2. They should work fine that way.
Wayne

Well...after about 8 months of not having a MOXI I finally got one installed today (9012). However, about 1 hour after the technician left i got the "overheating" message. I went into the OSD, and the cpu temperature was reading 62c. Thats right 62c. The box was not hot too the touch, nor was it even warm. I'm wondering if this could be some sort of software issue with the Temp reading. If anyone has any ideas let me know. Otherwise, I'll have to roll the dice again and see if they bring me a moxi or the other box.

Wow, 8 months to get a new box ... that makes me worry. Did you keep bugging them? I went in Monday and asked if they had any, they said they'd send a request to the warehouse and give me a call.

I'd think if it was a newly refurbished box they'd have cleaned it up, but maybe check to see if a bunch of dust built up in the fan in back

Wow, 8 months to get a new box ... that makes me worry. Did you keep bugging them? I went in Monday and asked if they had any, they said they'd send a request to the warehouse and give me a call.

I'd think if it was a newly refurbished box they'd have cleaned it up, but maybe check to see if a bunch of dust built up in the fan in back
I am in Medford Oregon and my Moxi died early Monday morning. They brought a refurbished unit on Tuesday. I had to reboot after the tech left to get the latest software. Initially it did not have the external drive capability. So it would seem there are units sitting around and possibly for quite a while.

After logging in, on that "settings" page your DVR should be listed at the bottom, and you have to choose it as your default DVR. Those directions seem to skip that part ... I believe until you do that, the DVR menu isnt going to show up in the TV listings.
Dude! You rock. That was all that was needed.

Dude! You rock. That was all that was needed.

Awesome :)

Awesome :)
I spent 3 hours dealing with charters run around and you fixed it it with one sentence. Crazy.

Hi everyone.

I am new to the forum, I have been searching around the site to find some answers to a couple of questions that I have about my moxi. Couldn't find anything, I apologize in advance if I am asking questions that have already been asked/answered in a forum somewhere.

First the background:
I am in the whitmore lake area of michigan. I have had charter for about 3 years. When I first got the service, they gave me a moxi 9012 which was AWESOME. It never had any issues until it died about a month ago.

Called charter, someone came out and replaced the moxi with a non-moxi motorola box. I asked for a moxi, he said charter was phasing them out because they are too expensive. he did say that there were some refurbished ones out there, but he didn't have any in his truck. Told me that if I didn't like the new box, I could go to the office and swap them out.

Turns out I didn't like the new box at all. Navigation was terrible, guide was terrible.

I went to the charter office and they told me they couldn't swap out the box at the office, but they could set up a service call and a tech could possibly bring me a leftover moxi box.

Tech shows up a few days later with a moxi box. hallelujah.

He hooked it all up for me, and things were fine until a few hours later when the sound on HD channels started blipping out. Also, if I record one thing and watch another, the issue is made worse and the picture starts blipping out also.

So here are my questions:

1) Is this a common Moxi issue? I called Charter, they said it might be, or it might also be the line into my house. (tech will come out in a few days).

2) When will the new moxis (3012) be available in michigan? If the tech gives me the other box, I think i will cancel charter because the interface was just that bad (in my opinion).


Sorry for the dissertation.

Hi everyone.


1) Is this a common Moxi issue? I called Charter, they said it might be, or it might also be the line into my house. (tech will come out in a few days).

2) When will the new moxis (3012) be available in michigan? If the tech gives me the other box, I think i will cancel charter because the interface was just that bad (in my opinion).


Sorry for the dissertation.

1. Not really -- the Moxi does have an internal modem, so there can be line noise/power issues, but if you had a Moxi before it should work.

2. Nobody knows -- especially with Charter getting ready to file bankruptcy ... who knows. For now we haven't heard anything beyond them rolling out in the StL market.

FWIW, the Moxis do cost Charter more per box than the other Moto's and SA boxes.

For any Charter Gurus out there.

Had my MOXI swapped out today. One of the two drives was going bad, recorded shows would freeze and jump. Watching and recording TV while buffering from the other drive worked fine.

The install tech said my signal strength was too high and he could not provision the new box. Called tech support and they say the same thing. High speed internet works fine and all high def channels come in great. Without provisioning though, I have no channel guide so I can't record. They said they might have a line guy install something at the pole by Wednesday.

If my high def channels are coming in without issue, does this signal strength provisioning excuse make sense? Thanks.

For any Charter Gurus out there.

Had my MOXI swapped out today. One of the two drives was going bad, recorded shows would freeze and jump. Watching and recording TV while buffering from the other drive worked fine.

The install tech said my signal strength was too high and he could not provision the new box. Called tech support and they say the same thing. High speed internet works fine and all high def channels come in great. Without provisioning though, I have no channel guide so I can't record. They said they might have a line guy install something at the pole by Wednesday.

If my high def channels are coming in without issue, does this signal strength provisioning excuse make sense? Thanks.

Half of what yu hear from Charter never makes sense. Never heard of a Moxi with two INTERNAL drives, it only has one, but the signal issue is true. Moxis are extremely sensitive to signal strength...high and low....like Goldilocks it has to be juuuuust right. Bottom line is you need to get a tech out there that knows Moxi. Otherwsie you are wasting your time.

Charter James are you out there?

Half of what yu hear from Charter never makes sense. Never heard of a Moxi with two INTERNAL drives, it only has one, but the signal issue is true. Moxis are extremely sensitive to signal strength...high and low....like Goldilocks it has to be juuuuust right. Bottom line is you need to get a tech out there that knows Moxi. Otherwsie you are wasting your time.

Charter James are you out there?

Sorry if I mis-stated. However the two tuners buffer the data, one was failing, the other worked fine. Hopefully Charter can get someone out in a timely manner.

Sorry if I mis-stated. However the two tuners buffer the data, one was failing, the other worked fine. Hopefully Charter can get someone out in a timely manner.

What part of the US are you in? Charter service has improved dramtically over the last year. You should not have to wait long. A few days tops.

What part of the US are you in? Charter service has improved dramtically over the last year. You should not have to wait long. A few days tops.

Oxford, MI. Northern Detroit Suburb.

For any Charter Gurus out there.

Had my MOXI swapped out today. One of the two drives was going bad, recorded shows would freeze and jump. Watching and recording TV while buffering from the other drive worked fine.

The install tech said my signal strength was too high and he could not provision the new box. Called tech support and they say the same thing. High speed internet works fine and all high def channels come in great. Without provisioning though, I have no channel guide so I can't record. They said they might have a line guy install something at the pole by Wednesday.

If my high def channels are coming in without issue, does this signal strength provisioning excuse make sense? Thanks.

Finally got the right tech on the phone. Apparently, there is more than one database your box has to be listed in. S/N vs MAC Address. She loaded it in and the next day the provisioning info was finally downloaded to my box.

My Moxi 9012 had a software update on Feb. 27. The first one in a loooong time.
Now running 4.1.141.3LR-P.246001
Does anyone know what it does or repaired?

I've got a Moxi 9022 box in Shrewsbury, Missouri (suburb of St. Louis). Over the past couple of weeks I've noticed some issues with my HD recordings on HBO and Fox, not sure if other channels are affected or not. I'm seeing sporadic 1 - 2 second freeze ups during show playback. Also, when I fast forward the screen becomes highly pixelated and fast forwards at a much slower rate than it should.

Has anyone else in the area been experiencing anything similar? or is perhaps with my individual signal or box?

Thanks for any help.

I've got a Moxi 9022 box in Shrewsbury, Missouri (suburb of St. Louis). Over the past couple of weeks I've noticed some issues with my HD recordings on HBO and Fox, not sure if other channels are affected or not. I'm seeing sporadic 1 - 2 second freeze ups during show playback. Also, when I fast forward the screen becomes highly pixelated and fast forwards at a much slower rate than it should.

Has anyone else in the area been experiencing anything similar? or is perhaps with my individual signal or box?

Thanks for any help.

I have seen this situation as well. Before and after my MOXI was replaced. I believe it is a signal issue in your area. One of the techs that visited, indicated that the switch to digital has not been all that seamless for Charter. They were spending a lot of time in my area adjusting signal strengths and fixing other issues with the switch at the "Head End". For what it's worth.

I've got a Moxi 9022 box in Shrewsbury, Missouri (suburb of St. Louis). Over the past couple of weeks I've noticed some issues with my HD recordings on HBO and Fox, not sure if other channels are affected or not. I'm seeing sporadic 1 - 2 second freeze ups during show playback. Also, when I fast forward the screen becomes highly pixelated and fast forwards at a much slower rate than it should.

Has anyone else in the area been experiencing anything similar? or is perhaps with my individual signal or box?

Thanks for any help.

I have had my Moxi since 2004 and that has been happening once in a while the entire time. We have been all digital simulcast since 2005 in Madison, WI so I doubt the Feb. 17 digital switch over had anything to do with it.

A friend gave me a Moxi box but when i hook it up it say something like it has been disconnected, is there a way to reset and use it without going through Charter cable company?

A friend gave me a Moxi box but when i hook it up it say something like it has been disconnected, is there a way to reset and use it without going through Charter cable company?

No, the box has to be provisioned by Charter ... it needs its own IP address and has to be entered into the right system in order to get guide info and function correctly. Plus, they are going to charge you for it :p Not for the actual box, but for the service.

I'm surprised your friend "gave" it to you ... he's gonna get charged for it ... unless he got it from some "other" means.

:)

a friend gave me a moxi box but when i hook it up it say something like it has been disconnected, is there a way to reset and use it without going through charter cable company?

:Dlol:D

Welp, I'm done.

I don't know if the MOXI is crapping out again, I don't know if the signal quality is just too low (or high) for a MOXI to work properly, or I don't know if MOXI boxes just aren't for me.

I love my box, I really do. But for the last 2 weeks, the picture has been pixelated beyond viewing, the picture freezes and jumps, the audio cuts out and the DVR doesn't even function as it should because of this (lack of) picture quality.

I just took some pics with my cell phone, but EVERY channel is like this.
http://img.photobucket.com/albums/v320/fixmy59bug/img1236500084713.jpg
http://img.photobucket.com/albums/v320/fixmy59bug/img1236500071688.jpg
http://img.photobucket.com/albums/v320/fixmy59bug/img1236500055748.jpg

This is from Spiderman on TBS. Local channels in standard definition are all right, premium channels really suffer, Any high definition channels are so bad I commonly get the black screen.

The guy I just spoke to at charter "sent a signal to reset the box", but that supposedly happens every time I have called (5 times in the last 2 weeks). I have also gone through resetting the box manually as well as unplugging the box and reloading.

Anyone here have any suggestions? Should I bail on the MOXI since it is supposedly being phased out anyways?

Welp, I'm done.



Anyone here have any suggestions? Should I bail on the MOXI since it is supposedly being phased out anyways?

Moxi's arent being phased out ... the 3012 model is replacing the older 90xx models. If Charter survives as a company that is :)

Before you give up I'd suggest having a tech out to actually check the signal .. resetting the box from their call center isn't gonna cut it, so make an appointment. The Moxi's are more particular about signal strength than other boxes.

Moxi's arent being phased out ... the 3012 model is replacing the older 90xx models. If Charter survives as a company that is :)

Before you give up I'd suggest having a tech out to actually check the signal .. resetting the box from their call center isn't gonna cut it, so make an appointment. The Moxi's are more particular about signal strength than other boxes.

Perfect advice. I have heard that Charter is instituting the digital fix and they are having problems. I have been having occasional breakup but nothing constant and I think it will clear up. If you are having constant problem you need to get somebody out. When I have made calls lately they have been out the next day with a 2 hour window. They also have Saturday and sunday hours in some areas

Sometime between Tuesday midnight and tonight my four year old MOXI lost one of the menu items. On the SETTINGS menu the EXTERNAL HARD DRIVE item is gone. The menu item is gone whether I have a drive plugged in or not.

Neither of the two USB drives, used one at a time, that I own can be seen by the MOXI. I have about 600gb of stuff on one of the drives.

I have done several front panel resets and a power plug removal reset to no avail. All Charter can offer is to send a reset, which did nothing.

The current running software is 4.1.141.3LR-P.246001.

Anyone ever seen anything like this? Any ideas where to go next?

Sometime between Tuesday midnight and tonight my four year old MOXI lost one of the menu items. On the SETTINGS menu the EXTERNAL HARD DRIVE item is gone. The menu item is gone whether I have a drive plugged in or not.

Neither of the two USB drives, used one at a time, that I own can be seen by the MOXI. I have about 600gb of stuff on one of the drives.

I have done several front panel resets and a power plug removal reset to no avail. All Charter can offer is to send a reset, which did nothing.

The current running software is 4.1.141.3LR-P.246001.

Anyone ever seen anything like this? Any ideas where to go next?

A four year old Moxi? You've probably set a record for longevity!

So - no, I've never heard this one. Software version is right -- what I would try next is to go into the service menu and trigger a software update. That will refresh it anyhow.

Honestly that's my only idea right now. I dunno why just one menu item would disappear. Obviously you don't want to replace that Moxi or you'll lose all that recorded stuff on the externals. Which is also a lesson though ... the Moxi and its externals aren't really a good longterm archiving solution give the failure rate.

sometime between tuesday midnight and tonight my four year old moxi lost one of the menu items. On the settings menu the external hard drive item is gone. The menu item is gone whether i have a drive plugged in or not.

Neither of the two usb drives, used one at a time, that i own can be seen by the moxi. I have about 600gb of stuff on one of the drives.

I have done several front panel resets and a power plug removal reset to no avail. All charter can offer is to send a reset, which did nothing.

The current running software is 4.1.141.3lr-p.246001.

Anyone ever seen anything like this? Any ideas where to go next?

The same thing happened to mine this week, too. I am running the current sw version. I noticed several of my recorded shows in the "Canceled & Deleted" menu marked as "expired & deleted" and my External HDD is not showing in the setttings menu - just as you stated. Apparently it wasn't using the External HDD, ran out of space and started deleting. I just triggered a software update, see what happens tomorrow.

If anything changes please post - I will, too.

A four year old Moxi? You've probably set a record for longevity!



Not really, mine has been going trouble free for four years and five months, honestly, I don't know what some of you are doing to yours.

Not really, mine has been going trouble free for four years and five months, honestly, I don't know what some of you are doing to yours.

Before I got my 3012 I had 3 90xx models, over a 4 year period. I didn't do anything to them, except watch TV and record. All of them ran pretty hot and loud. Had it in a perfect open air environment too, not in a cabinet. *shrug* Probably just hear more about dying ones here than ones that run for 3+ years ;)

The same thing happened to mine this week, too. I am running the current sw version. I noticed several of my recorded shows in the "Canceled & Deleted" menu marked as "expired & deleted" and my External HDD is not showing in the setttings menu - just as you stated. Apparently it wasn't using the External HDD, ran out of space and started deleting. I just triggered a software update, see what happens tomorrow.

If anything changes please post - I will, too.

Try disconnecting and unplugging the external hard drive, plug the hard drive back in, reconnect it to the Moxi, and then reset the Moxi.

Try disconnecting and unplugging the external hard drive, plug the hard drive back in, reconnect it to the Moxi, and then reset the Moxi.


I did that with no success, I also just noticed I no longer have OnDemand.
I have no longer have a Settings menu card for External Hard Drive and the OnDemand button on the remote does nothing - and - when Searching by Title there aren't any results relating to OnDemand. I'll call Charter later, but don't want to mess anything up right now, too many basketball games to watch.

Sometime between Tuesday midnight and tonight my four year old MOXI lost one of the menu items. On the SETTINGS menu the EXTERNAL HARD DRIVE item is gone. The menu item is gone whether I have a drive plugged in or not.

Neither of the two USB drives, used one at a time, that I own can be seen by the MOXI. I have about 600gb of stuff on one of the drives.

I have done several front panel resets and a power plug removal reset to no avail. All Charter can offer is to send a reset, which did nothing.

The current running software is 4.1.141.3LR-P.246001.

Anyone ever seen anything like this? Any ideas where to go next?

Charter has been pissing me off lately. Call daily and they will give you a different deal.

I had this EXACT same thing happen. Ann Arbor/Pinckney area- I called Charter about an hour ago- before reading this- She told me they DON'T support External HDD so to check online. I asked if they did a firmware update and she was useless.

Anyways, just to check I plugged the external drive into my computer and it did recognize it was there. Acronis shows it as unsupported but that is normal because it is Linux formatted. I did unplug the moxi with no luck either. Also, noticed after reading this other post that ON DEMAND is gone from the menu same as the external storage that was under settings. WTF are they trying to pull here? I have a ton of shows to catch up on and will be so mad if I can't get to them again. If they are stopping the external support I am probably going to cancel. All my neighbors who got the replacement boxes over the last few years have said they are horrible. Bad interface and not nearly as nice as the moxi. If your Moxi dies, they will not replace it with another Moxi as you have read here. I have no idea about a new moxi box in this are except there is a PDF on Charter's site saying it is newer and has HDD support to 1GB BUT it is ESata so this drive won't work that I have anyways.

If you find a way to get the drive back PLEASE let us know!
:mad:

Sometime between Tuesday midnight and tonight my four year old MOXI lost one of the menu items. On the SETTINGS menu the EXTERNAL HARD DRIVE item is gone. The menu item is gone whether I have a drive plugged in or not.

Neither of the two USB drives, used one at a time, that I own can be seen by the MOXI. I have about 600gb of stuff on one of the drives.

I have done several front panel resets and a power plug removal reset to no avail. All Charter can offer is to send a reset, which did nothing.

The current running software is 4.1.141.3LR-P.246001.

Anyone ever seen anything like this? Any ideas where to go next?

Same issue here, Oxford MI. No drive issues, this is a service issue with the Moxi.

You will also notice your skip button options have also disappeared. Interesting that I had mine set for 3 minutes and that setting has remained.

They obviously had a recent flash/update glitch and will hopefully fix it soon.

-Scott

Yep, exactly the same thing here in Ortovnille, MI. I've had the same Moxi box since Jan 2005. The early software was buggy; the later versions are excellent. Dissapointed to see a change at this point in the life cycle.

Anybody know what's in the new software version? Yadda.99.. was very stable.

Yep, exactly the same thing here in Ortovnille, MI. I've had the same Moxi box since Jan 2005. The early software was buggy; the later versions are excellent. Dissapointed to see a change at this point in the life cycle.

Anybody know what's in the new software version? Yadda.99.. was very stable.

The SW version has not changed in a while. Version 4.1.141.3LR-P.246001 was stable and working fine. Charter can flash your box with service updates without changing the SW version.

Long story, short:

For over 2-weeks, Charter here in the Tri-Cities, WA, has been "pushing" software version 4.1.141LR-P.235537 -- yes that is the version number. It does not work!

Lost all my settings, and series recording schedule. Some days Moxi would see my external hard drive, some days it would not.

Have been unable to get through the thick skulls out here that there is a problem with the software version (duh, we don't understand why we are getting all these calls from Moxi people).

Got my new TiVo HD a week ago Friday, hooked up and set up smoothly. Got all my channels except HD and was able to schedule recordings. "Experienced" tech came out on Monday to install a Multi-stream CableCard (was assurred that only experienced techs did CableCard installs). Tech walks in the door, says this is his first CableCard install (he is visably nervous). TiVo provides a sheet to walk the Cable Co. installer through the process. Tech is so scared he asks me to insert the card and operate the remote--no problem, CableCard syncs immediately, tech makes a call to read a number off of the screen that is presented, I check that all my channels (including HD) are working. 15-minutes is all it takes (most of the time the tech was on hold waiting to read the "magic" numbers), the tech thanks me for the lesson and leaves wiping the sweat from his brow.

When I went in to order my CableCard, the CSR told me that the Moxi is being phased out.

When I returned my Moxi on Tuesday, there was a pile of Moxis sitting behind the CSRs. She said she could not understand why so many people were cancelling their Moxis.

There are Moxi features that my wife misses on the TiVo, but she and the rest of the family learned the TiVo the first night and have enjoyed it. What I like best is I can transfer TiVo recordings to my PCs and also watch NetFlix instant plays on my TV.

So long Moxi, it was nice until Charter screwed you up for the last time!

Daddy, thanks for the TIVO ad. I choose not to pay a ridiculous amount for a HD DVR box that will soon fall out of warranty and pay extra for a program guide that is licensed only to that box. You can have it.

If you don't enjoy MOXI then this forum is probably not for you.

I have no idea about a new moxi box in this are except there is a PDF on Charter's site saying it is newer and has HDD support to 1GB BUT it is ESata so this drive won't work that I have anyways.

If you find a way to get the drive back PLEASE let us know!
:mad:

True that the new Moxi 3012's are eSata and your USB drive wouldn't work. But if you got another Moxi of any kind, you'd lose all the shows on that drive anyhow, so its a wash.

Sad that they aren't rolling out the 3012's outside of St. Louis. I love mine.

Charter's in rough shape as a company right now .. none of us may be dealing with them by years end, I just hope they don't get bought out by Cox
:o

Several reporting a similar issue on http://www.dslreports.com/forum/r22044463-CATV-MOXI-doesnt-recognize-external-drive. If the post regarding running all the triggers doesn't help, maybe someone can post over there. They have a couple of "official" support techs who have proven to be very helpful with problems over the last few weeks, and have truly gone the extra mile.

I have looked at getting a Tivo but I can't get past the initial $700 price tag. (Tivo HD XL, Tivo series 2 for my second tv I have a moxi and a mate, and a wireless router to be able to transfer the shows from 1 tv to the other) If that wasn't a big enough deterent for me I would have to pay two monthly service fees to have the two tivos. (Either $20+ a month or $800 for two lifetime memberships) The only other real deterent is that MultiStream Cable cards cant do VOD.(Which my wife and my 5 year old uses daily)

Moxis aren't very reliable, I am still paying about $20 a month and right now my Moxi mate has some periodic sound troubles that I don't want to fix because that would mean swapping out my main box (I have already tried a mate switch) and I don't want to lose the 1TB of shows that I have saved. But the features that a Moxi has I feel outweighs the glaring negatives it has.

Same issue here, Oxford MI. No drive issues, this is a service issue with the Moxi.

You will also notice your skip button options have also disappeared. Interesting that I had mine set for 3 minutes and that setting has remained.

They obviously had a recent flash/update glitch and will hopefully fix it soon.

-Scott

I went into the Fenton office Monday evening, they were aware of the OnDemand and External Storage issues that effected only the Moxi. Techs had already been looking into the problem. I received a phone call today from the Fenton office - she told me it should work now and if not - I should reset from the front panel. I had to do a reset, when it came back up the problem was solved and even the shows I already had on the Ext. HDD were still there and able to be watched.

(Thank you Fenton-Charter)

I went into the Fenton office Monday evening, they were aware of the OnDemand and External Storage issues that effected only the Moxi. Techs had already been looking into the problem. I received a phone call today from the Fenton office - she told me it should work now and if not - I should reset from the front panel. I had to do a reset, when it came back up the problem was solved and even the shows I already had on the Ext. HDD were still there and able to be watched.

(Thank you Fenton-Charter)

Weird, it must have only been the older 90xx models ... my 3012 had none of these issues, nor had I heard from anyone else in the 3012 thread. Glad they got it sorted! Now they just have to survive as a company or we'll all lose our Moxi's :rolleyes:

I went into the Fenton office Monday evening, they were aware of the OnDemand and External Storage issues that effected only the Moxi. Techs had already been looking into the problem. I received a phone call today from the Fenton office - she told me it should work now and if not - I should reset from the front panel. I had to do a reset, when it came back up the problem was solved and even the shows I already had on the Ext. HDD were still there and able to be watched.

(Thank you Fenton-Charter)

I'm in Oxford, MI and didn't ever have the problem. Hopefully I won't get it!

I'm in Ortonville, MI and lost the external drive. Maybe it has something to do with hardware versions. Anyway Umatter2Chtr straightened it out for me via DSLReports. All is good again.

As DanielJackson said - we are able to fix the problem with the External Drive menu disappearing, unfortunately it normally takes some digging to find it. I apologize to everyone who has tried going through cable repair and have gotten the same answers of "reset" with no results.

If you are still having the problem with the menu not showing up (as well as other features not working correctly) please send us an email with your Name, Address, and Phone number to umatter2charter@chartercom.com

Thanks!

RE: Moxi Mate

Was looking into getting one of these used as we still have the 90xx Moxi box from Charter. Is there anything specifically I need to know about setting the unit up? Any issues with Charter and them? Gigabit Ethernet will run them just fine, right?

Thanks
Mark

Oh - 100th Post Baby!!!!!

As DanielJackson said - we are able to fix the problem with the External Drive menu disappearing, unfortunately it normally takes some digging to find it. I apologize to everyone who has tried going through cable repair and have gotten the same answers of "reset" with no results.

If you are still having the problem with the menu not showing up (as well as other features not working correctly) please send us an email with your Name, Address, and Phone number to umatter2charter@chartercom.com

Thanks!

Charter patrolling the forums, or just a troll? You decide! :)

Charter patrolling the forums, or just a troll? You decide! :)


He is a Charter Rep.
You can also see them on dslreports.com helping customers.
It is a new service sanctioned by Charter.

http://www.dslreports.com/forum/charter

He is a Charter Rep.
You can also see them on dslreports.com helping customers.
It is a new service sanctioned by Charter.

http://www.dslreports.com/forum/charter

That's cool. Just someone with "post #1" who may or may not ask for personal information ... call me phishing paranoid :)

I think we should all get internet speed bumps for free for helping out!

Charter patrolling the forums, or just a troll? You decide! :)

Absolutely not a troll. He must work for Charter, he got my Moxi up and running where tech support could not. He was very polite and responsive.

-Scott

Absolutely not a troll. He must work for Charter, he got my Moxi up and running where tech support could not. He was very polite and responsive.

-Scott

Amazing, but will it last? Less work for us. If I have to answer the specs for the external USB drive one more time......

Amazing, but will it last? Less work for us. If I have to answer the specs for the external USB drive one more time......

BTW, I wonder who won that MOXI box (yeah right!) that was promised last year for those of us that attended the feedback forum for Moxi? I'm getting an e-mail ever other day about their new commercial product. I still see no warranty on their $800 box! You would have to be nuts to buy it with no warranty. They compare it to TIVO over 4 years but I don't know of any Moxi that actually lasted that long without repair. I'm on #4 now!

just my 2Cents... but Moxi has lied to me too many times and left us twisting in the wind.

I don't know of any Moxi that actually lasted that long without repair. I'm on #4 now!




I have had my Moxi since November 2004...works just fine.

Amazing, but will it last? Less work for us. If I have to answer the specs for the external USB drive one more time......

FYI. This was not just an external drive issue. I had been using the same drive without issue for two years. Although menu showed most current SW version, VOD/Skip Options/and Ext Drive options had disappeared. I also could not remotely, via charter.net, set to record.

Three calls with tech support and multiple reboots failed. umatter2charter via dslreports was the only person who seemed to really know what he was doing. Now everything is functioning as it should.

-Scott

I have had my Moxi since November 2004...works just fine.

Holy Crap...Now that is amazing....and you are on borrowed time. They ought to get yours back and analyze it cause it is a true miracle! You are very fortunate. It is a real pain to lose all your shows (including the ones on a TB external drive) and then have to go back and program in all the shows you were recording and all the specifics of each one. I don't know if I can do it again.

It is a real pain to lose all your shows (including the ones on a TB external drive) and then have to go back and program in all the shows you were recording and all the specifics of each one. I don't know if I can do it again.

Come on, what kind of Moxi user are you? :):D

I just got the new Moxi, the one that needs an eSATA external HD, so now I would like to convert the USB Western Digital 500GB HD I was using before for use with my Windows Vista computer. However, the computer will only recognize it as a generic USB Storage Device, and won't let me format it or do anything with it. Does anyone know how to get this thing to work on Windows after being used by a DVR, or is now useless? Thanks for any help!

I just got the new Moxi, the one that needs an eSATA external HD, so now I would like to convert the USB Western Digital 500GB HD I was using before for use with my Windows Vista computer. However, the computer will only recognize it as a generic USB Storage Device, and won't let me format it or do anything with it. Does anyone know how to get this thing to work on Windows after being used by a DVR, or is now useless? Thanks for any help!Control Panel -> Administrative Tools -> Computer Management -> Disk Management.

I just got the new Moxi, the one that needs an eSATA external HD, so now I would like to convert the USB Western Digital 500GB HD I was using before for use with my Windows Vista computer. However, the computer will only recognize it as a generic USB Storage Device, and won't let me format it or do anything with it. Does anyone know how to get this thing to work on Windows after being used by a DVR, or is now useless? Thanks for any help!

How do you like the new consumer Moxi, do you notice any real differences from the old one?

Come on, what kind of Moxi user are you? :):D

A typical one:D

How do you like the new consumer Moxi, do you notice any real differences from the old one?

I think he means he got the new Charter version of Moxi which is different from $799 retail box they are selling on Amazon. The hardware appears very similar. The $799 box comes with a few more bells and whistles, like nested folders, connections to stuff on your PC (not Mac from what I can tell) and other stuff....Still not worth the bucks to me.

I've never had to replace either of my Moxi's, either. I got the first in Feb 2005 and the second around June 2006. :)

How do you like the new consumer Moxi, do you notice any real differences from the old one?

Yes, Charter has their own version of the 3012, similar to the Moxi retail model. Here's the thread if you're interested:

http://www.avsforum.com/avs-vb/showthread.php?t=1109524

The new Moxi from Charter has a much better physical appearance, but unfortunately it responds very slow to commands from the remote. Hopefully this will be fixed with a software upgrade. Other than that, all the menus are the same and the remote is pretty much the same. The Charter Tech said they are completely doing away with the old Moxi's, so everyone is going to have this new one eventually. This was my first Moxi that came straight from the factory, not an old refurbished one, so maybe this one will last more than six months!!

The new Moxi from Charter has a much better physical appearance, but unfortunately it responds very slow to commands from the remote. Hopefully this will be fixed with a software upgrade. Other than that, all the menus are the same and the remote is pretty much the same. The Charter Tech said they are completely doing away with the old Moxi's, so everyone is going to have this new one eventually. This was my first Moxi that came straight from the factory, not an old refurbished one, so maybe this one will last more than six months!!

This really sucks for those of us that have Moxi and Mates. Looks like they are going backwards for functionality...OH look.....new games to play on the Moxi!!! Let me control it from 2 TV's! That's a feature people want not stupid games.

I'm pretty sure the games are a moot issue. They are determined by the software version you're on, which I think is the same as what the 9012 runs. Plus many markets don't even have the games turned on by their cable operator (mine doesn't).

I suspect they'll let you run your Moxi/Mate combo till it dies. Maybe by then they'll have a 2-room solution.

I am more of a lurker here than a poster, but I wanted to say thanks to this board and its help in general.

This weekend my Moxi of roughly 2 years died while I was watching an intense sporting event which I had recorderd early and which wasn't finished and it started endless reboots. After 10 minutes or so it would come to life enough to watch TV, and even came up with the internal hard drive recordings every 4th time, but could easily end up in an endless reboot mode again. Clearly the hard drive was acting flaky. I called Charter on Sunday afternoon and got an appointment for this evening (Tuesday). I did make them put in the log that the tech MUST have another Moxi or that might as well not come (fully knowing that this didn't guarantee me anything).

Well to my wonderment this evening the tech (very nice) DID show up with a Moxi under his arm. He got the new one connected and waited for someone at the mothership to answer the phone and provision it. Unfortunately I had to run a quick 10 minute errand and left my wife in charge. When I got back he was finishing up, told me it was all done and obviously the channels were coming in, but with no guide or channel info. Because I had missed it I asked did he confirm signal strength and all that. Yes, and he indicated the guide information could take 45-60 minutes to come in and that I couldn't record or reconnect my external hard drive (which thanks to the board I knew I had effectively lost the data on once the old Moxi died) until then.

Well after dinner and sitting down to the TV (at least 90 minutes later) still nothing. From reading the forum I knew I was able to hold down menu+OK for a few seconds until the text menu came up and I went to menu 8 and 2 to ensure the ping was successful as well as check other information withing the menus. Next, after reconfirming from a search on the board I started a program info download in 8 3 and bingo my guide and channel logos started coming in almost immediately. I plugged my external hard drive in and found no entry in the settings menu, but also no VOD menu. Again, thanks to a search on the board I went back to the text menu and 8 3 and triggered the VOD download and a software update for fun even though I have the latest. I then used the processes menu to confirm things were happening, did some more busy work and about 20 minutes later the box rebooted on its own and came up on the new hard drive found message. I formatted it, set all my series back in and viola I am completely back up and running.

Despite the technician (who again was very nice) not having the time to truly stick it out to make sure everything was back and the box not truly being properly back in working order, I was able without even calling Charter to get everything working properly again, all thanks to this forum.

Now, hopefully I won't have to jump through these hoops again for awhile.

Thanks AVS

I have ran into a problem using a FreeAgent Xtreme drive with Charter and Moxi. It records the shows but won't let me watch them. My options are to either delete the show or keep it. Does anyone know what I can do to be able to watch the shows?

I have ran into a problem using a FreeAgent Xtreme drive with Charter and Moxi. It records the shows but won't let me watch them. My options are to either delete the show or keep it. Does anyone know what I can do to be able to watch the shows? It seems when the external hard drives started getting supported, there were some drives that would put themselves in a low-power or "sleep" mode, and when the Moxi tried to record to them, your situation would happen.

The trick is to disable the sleep mode. I took the following from http://moxi.com/us/support/MoxiCable/SingleV4FAQ.pdf:

Some external hard drives have software drivers that induce a sleep mode when inactive. The Moxi software version 4.1 cannot awaken these particular drives from the sleep mode. Some affected hard drives include, but are not limited to the Seagate Free Agent Pro.
If you already connected the external hard drive to the Moxi media center and formatted the drive, then to fix this issue you must reformat the drive. Be aware that reformatting the drive results in losing shows already stored on the drive.
To fix an external hard drive already connected to the Moxi media center:

To remove the external hard drive from the Moxi media center, in the Moxi Menu navigate to the Settings category, select the External Hard Drive card, and then press OK. Select disconnect from the action menu.
Connect the external hard drive to a PC.
When you format the drive for use with the Moxi media center, the software driver is removed, so you must reinstall it. On your PC, visit the external hard drive manufacturer’s Web site, and download the software drivers for your drive type onto the external hard drive.
For the Seagate Free Agent Pro, install the 200 MB software driver from http://www.seagate.com/support/freeagent/desktop-recovery-efigs.zip. Other external hard drives may have similar utilities.
Once the software driver installs, adjust the Sleep Mode to OFF. Be aware that disabling the sleep mode could void your external hard drive warranty. Consult the manufacturer’s warranty policy for more details.
To adjust the sleep mode for a Seagate Free Agent Pro external hard drive, start the driver application, click Utilities, and then select the Adjust Sleep Intervals option. Expand the drop-down menu and select Never from the list. Click OK, and then exit the application.
You can now disconnect the external hard drive from the PC, and reconnect it to the Moxi media center for reformatting.

To prevent this issue with a new external hard drive:

Before connecting your external hard to the Moxi media center, connect your external hard drive to a PC. The software driver application opens.
Adjust the Sleep Mode to OFF. Be aware that disabling the sleep mode could void your external hard drive warranty. Consult the manufacturer’s warranty policy for more details.
To adjust the sleep mode for a Seagate Free Agent Pro external hard drive, start the driver application, click Utilities, and then select the Adjust Sleep Intervals option. Expand the drop-down menu and select Never from the list. Click OK, and then exit the application.
You can now disconnect the external hard drive from the PC, and then connect it to the Moxi media center for formatting.

My Moxi woke up this morning with a burning smell, dead in the water, no response, no clock, no reset, nothing... dead. It lasted a little over 3 years I believe.

I am going to do all I can in order to get my hands on another Moxi from Charter but I know this is going to be difficult, perhaps impossible.

I have heard many of the members on this forum whose moxies went KIA that the non moxi DVR they got as a replacement sucks for one reason or another... but, I would like to know specifically what is not good about them, or where do they lack in comparision with the Moxi?

I have been going thru my options: AT&T DVR does not support external drives and the internal drive is rather small, compared to the 500 Gb I had attached to my Moxi. Tivo does support external drives but can not do onDemand which we used regularly, specially with the Kids shows, plus the extra cost of the subscription.

I really dont know what to do? Is the Charter non Moxi dvr that bad? if so, why? Thanks guys.

I have heard many of the members on this focums whose moxies went KIA that the non moxi DVR they got as a replacement sucks for one reason or another... but, I would like to know specifically what is not good about them, or where do they lack in comparision with the Moxi?



The non Moxi cable boxes I have used were horrible, lousy user interfaces and old fashioned menus compared to my Moxi. Some have advertising in the menus.

Also the ones I have used have lacked the ability to choose channels you do not want displayed in the menus, always showing every channel which is really annoying seeing listings for all the channels you will never watch or cannot receive and having to scroll through them.

Moxi is definitely the best cable box DVR in my opinion.

thats interesting, but specifically what is bad about the user interface of the new DRV?!? I want specific information, if possible. Thanks.

thats interesting, but specifically what is bad about the user interface of the new DRV?!? I want specific information, if possible. Thanks.

I haven't used the non Moxi boxes enough (or recent enough) to give you any specifics. However when I have had another box for a short time, just a few days while my installer obtained another Moxi for me. I thought the other box was horrible and would probably have canceled my cable if it were the only box available to use.

This was using Time Warner cable which normally does not use Moxi boxes, however the area previously was Adelphia cable and some of Adelphia's Moxi boxes are still in use.

I can tell you the other boxes menu was ugly and awkward to use.

thats interesting, but specifically what is bad about the user interface of the new DRV?!? I want specific information, if possible. Thanks.

Here is a demo of the I-Guide that the DCT or DCH models use.

http://www.macrovision.com/webdocuments/productdemos/i-Guide_Demo/index.html

Thanks for the link. Question, does anybody know if the "other" boxes Charter is giving out as Moxi replacements have the capability of using a hard drive for external storage like the Moxi did?

More on my Moxi tribulations. Have to thank my local Charter for finding a Moxi for me, the tech guy tried to convinced me to flip to the other DVR they have but agree to bring a Moxi, actually the had two on this truck, the first one we tried didnt work but the second did.

Now I am back in business with Moxi, and although I lost all of the shows that were recorded on the external hard drive I am happy I can still use external storage, as the built-in drive in the Moxi is rather small.

Question for you guys: DO YOU THINK IT WOULD BE A GOOD IDEA TO UNPLUG THE MOXI EVERY NIGHT AND PLUG IT BACK IN THE MORNING? I am hoping this would increase the ammount of days before it fries, but I am not sure if the constant unplug/plug and booting process would hurt it more. What do you guys think? anybody doing that currently?

More on my Moxi tribulations. Have to thank my local Charter for finding a Moxi for me, the tech guy tried to convinced me to flip to the other DVR they have but agree to bring a Moxi, actually the had two on this truck, the first one we tried didnt work but the second did.

Now I am back in business with Moxi, and although I lost all of the shows that were recorded on the external hard drive I am happy I can still use external storage, as the built-in drive in the Moxi is rather small.

Question for you guys: DO YOU THINK IT WOULD BE A GOOD IDEA TO UNPLUG THE MOXI EVERY NIGHT AND PLUG IT BACK IN THE MORNING? I am hoping this would increase the ammount of days before it fries, but I am not sure if the constant unplug/plug and booting process would hurt it more. What do you guys think? anybody doing that currently?

That sounds like a pain to me, and cycling it frequently might cause wear and tear as well, as you noted.

I'm on my second Moxi - the first one lasted 2.5 years, which doesn't seem bad compared to some of the stories I've heard. I've got the current one plugged into a UPS - maybe you'd like to go that route. I did it for a number of reasons:

*Electronics hate power fluctuations and spikes, so I figure feeding it a stream of power that has been conditioned somewhat is probably a good idea

*In the past, I've had problems with power outages shutting down both the Moxi and the external hard drive; when the power comes back, the Moxi has rebooted but the hard drive has not, meaning I have to reconnect it myself. If the outage happens while I'm away, I may not notice that the external drive is not on for quite a while.

*In the worst power outage cases, I've lost data on the hard drive due to it being disconnected/shut down while something was playing or recording. With the UPS, this issue is now moot with all but the longer (1 hour+) outages.

Good luck - I hope your new Moxi box lasts a LONG time! I was in a similar boat as you right at New Year's, and fortunately Charter was able to give me another Moxi. I was very explicit in telling them that I did not want the other DVR, and they were good about honoring my request.

More on my Moxi tribulations. Have to thank my local Charter for finding a Moxi for me, the tech guy tried to convinced me to flip to the other DVR they have but agree to bring a Moxi, actually the had two on this truck, the first one we tried didnt work but the second did.

Now I am back in business with Moxi, and although I lost all of the shows that were recorded on the external hard drive I am happy I can still use external storage, as the built-in drive in the Moxi is rather small.

Question for you guys: DO YOU THINK IT WOULD BE A GOOD IDEA TO UNPLUG THE MOXI EVERY NIGHT AND PLUG IT BACK IN THE MORNING? I am hoping this would increase the ammount of days before it fries, but I am not sure if the constant unplug/plug and booting process would hurt it more. What do you guys think? anybody doing that currently?

I would not unplug the Moxi at night.

The best way to keep a Moxi alive is to be sure it has plenty of ventilation. Never put anything on top of a Moxi, make sure the top and sides have at least several inches breathing/cooling space. The Moxi's back should have a lot of breathing/cooling space. Also it helps to place the Moxi on spacers to allow a little extra breathing room below the Moxi. Heat and lack of ventilation is what kills the Moxi.

Hi,

Has anyone tried the new Moxi (the $800 one) that came out this month?

http://moxi.com/us/features.html

I think you may have better luck at this thread: http://www.avsforum.com/avs-vb/showthread.php?t=1119630

Hi
I have a Moxi (model BMC 9012) and I want to save some recorded shows to VHS. All the documentation I have read says that you need to connect the VCR to the DVR by cable through the "Cable Out" jack. The problem is that this moxi does not have a cable out jack.
Is there a work around that anyone can suggest?
Thanks for any help.

I just used the composite video out. And I have to set the output mode to turn off component video (1080i).

Hi
I have a Moxi (model BMC 9012) and I want to save some recorded shows to VHS. All the documentation I have read says that you need to connect the VCR to the DVR by cable through the "Cable Out" jack. The problem is that this moxi does not have a cable out jack.
Is there a work around that anyone can suggest?
Thanks for any help.

Either composite or S-video will work fine to connect to a VCR.

New issue here. For the past two weeks, exactly between 12:15 and 12:20 AM, my Moxi freezes (the image on the screen freezes and unresponsive to the remote) for about 3 minutes and then reboots itself. Runs fine for the rest of the day.

Question for you guys: DO YOU THINK IT WOULD BE A GOOD IDEA TO UNPLUG THE MOXI EVERY NIGHT AND PLUG IT BACK IN THE MORNING? I am hoping this would increase the ammount of days before it fries, but I am not sure if the constant unplug/plug and booting process would hurt it more. What do you guys think? anybody doing that currently?Regularly power cycling a DVR causes more "wear and tear" than simply letting it run 24/7.

As RichGuy said, just make sure your Moxi is well ventilated.

How do you adjust the sleep parameters on a Seagate Baracuda 7200.10 750gb drive?

somehow I got this working in the past, about 6 months ago I formatted a seagate baracuda 7200.10 750gb and that drive just died. Must have gotten to hot, wont even power up anymore. So I put in a brand new exact drive, same firmware, same model etc but it just spins up and spins down, then up and down and each time the moxi detects it and asks to format it. I start the format and it stops a few seconds into it saying the drive was removed improperly. So I opened another brand new seagate 7200.10 and got the same problem. Both new drives detect and can be formatted on my windows boxes fine. I found an old 40gb maxtor sata and it formatted in the moxi with no issues on the first go. So I assume my issue is this sleep parameter. How can I change it on these drives? I also tried with the jumper on 1.5 vs 3.0 GBPS but it made no difference.

Anyone else seen this type of behavior? I have a Moxi from charter and it is 4.1.141SR-P.235537

Dennis

How do you adjust the sleep parameters on a Seagate Baracuda 7200.10 750gb drive?

somehow I got this working in the past, about 6 months ago I formatted a seagate baracuda 7200.10 750gb and that drive just died. Must have gotten to hot, wont even power up anymore. So I put in a brand new exact drive, same firmware, same model etc but it just spins up and spins down, then up and down and each time the moxi detects it and asks to format it. I start the format and it stops a few seconds into it saying the drive was removed improperly. So I opened another brand new seagate 7200.10 and got the same problem. Both new drives detect and can be formatted on my windows boxes fine. I found an old 40gb maxtor sata and it formatted in the moxi with no issues on the first go. So I assume my issue is this sleep parameter. How can I change it on these drives? I also tried with the jumper on 1.5 vs 3.0 GBPS but it made no difference.

Anyone else seen this type of behavior? I have a Moxi from charter and it is 4.1.141SR-P.235537

Dennis

I have a similar problem. The older of the two Western Digital My Book drives (500 MB) keeps causing the Moxi to display a message like "the external hard drive has been removed..." or "An external Hard drive has been connected and must be Formatted in order for it to work properly"

When I go into the Moxi's Settings menu and select External Hard Drive it prompts me to format the drive. When I do it within seconds it says the external drive was disconnected improperly.

If I connect the WD hard drive to my PC it says it installed the drivers, etc. properly but when I open My Computer it does not present me with a usable drive. Under the Other Drives section it does display three drives named "Local Disk (I:), Local Disk (J:) and Local Disk (K:) but each drive displays a "?" on it. When I double click one of these drives it says...
"K:\ refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the internet or your network , and then try again. If it still cannot be located, the information might have been moved to a different location"

So... I would love to first figure out if the Hard Drive is the cause (Dead or corrupt). And then I would like to know how to access or format this drive using either my computer (Win2000, XP or Vista) without too much pain. Any help would be much appreciated.

Both of my Moxi boxes are running the same software… 4.1.141.3LR-P.246001 but just the one unit is having troubles with the External Hard Drive. Hopefully someone can explain how to format/repair this drive so I can get it back up and going.

New issue here. For the past two weeks, exactly between 12:15 and 12:20 AM, my Moxi freezes (the image on the screen freezes and unresponsive to the remote) for about 3 minutes and then reboots itself. Runs fine for the rest of the day.

The same thing has started happening on my box over the past week, around the same time as well. I have never closely monitored exactly what happens beforehand, but at some point it restarts itself and then all I get is a dead blue screen which never goes away. No response from the remote, no audio, nothing. Then I do a manual restart and it eventually loads back up, but rather annoying why it just started doing this.

Thanks for the link. Question, does anybody know if the "other" boxes Charter is giving out as Moxi replacements have the capability of using a hard drive for external storage like the Moxi did?

The "new HDMI" boxes (as Charter techs call them) have a horrible GUI with which trades useful screen area which could be used to display program guide info, etc. with Ads. Please! I'm already paying through the nose to watch TV shows with tons of Ads. I certainly don't want to be exposed (paying) for more ads while I'm looking for another TV show!!

The "real" benefit of these new boxes are the HDMI output, but HDMI has many issues regarding "Handshake" communications which causes you to completely loose picture hours or days later. The only way to resolve the problem (for a while) is to power off your device and start over. HD Component video does not have this problem.

This has been happening with mine too. Always between 12 midnight and 1 am. It happens even when recording, so doesn't appear to be a planned reboot.

I'm in Madison, WI.




The same thing has started happening on my box over the past week, around the same time as well. I have never closely monitored exactly what happens beforehand, but at some point it restarts itself and then all I get is a dead blue screen which never goes away. No response from the remote, no audio, nothing. Then I do a manual restart and it eventually loads back up, but rather annoying why it just started doing this.

This has been happening with mine too. Always between 12 midnight and 1 am. It happens even when recording, so doesn't appear to be a planned reboot.

I'm in Madison, WI.

Same here. This morning mine was stuck at 12:58. Had to do a manual reboot. Normally this has been happening on Sunday mornings for me.

So that's why Jimmy Fallon stops recording 20 minutes into the show every night (I'm in Madison too). I'll be very interested to hear the answer to this.

So that's why Jimmy Fallon stops recording 20 minutes into the show every night (I'm in Madison too). I'll be very interested to hear the answer to this.

My Moxi is working alright. I recorded Late Late Show ok last night.
I have not had the clock freeze up as some of you have mentioned.
I'm in Middleton, WI (Madison's westside). (Posted in dslreports.com also.)

My Moxi is working alright. I recorded Late Late Show ok last night.
I have not had the clock freeze up as some of you have mentioned.
I'm in Middleton, WI (Madison's westside). (Posted in dslreports.com also.)

I also have not had any problems, however I have a 3012 ... maybe its a software issue? Did you try to trigger an update, etc.

I also have not had any problems, however I have a 3012 ... maybe its a software issue? Did you try to trigger an update, etc.

Did not happen last night. Novice guess here. Recently began recording a nightly show between 2:00 and 4:00am kind of around the time this issue started. Forgot to set recording for Tuesday AM and no reboot after midnight that night. Maybe recording is interrupting the normal reboot cycle for updates 2-3am? so Moxi gets a mind of its own. Total guess. I did set the recording this morning so I'll see what happens after midnight tonight. I'll post if my guess was correct.

Did not happen last night. Novice guess here. Recently began recording a nightly show between 2:00 and 4:00am kind of around the time this issue started. Forgot to set recording for Tuesday AM and no reboot after midnight that night. Maybe recording is interrupting the normal reboot cycle for updates 2-3am? so Moxi gets a mind of its own. Total guess. I did set the recording this morning so I'll see what happens after midnight tonight. I'll post if my guess was correct.

Freeze up and auto reboot at 12:51am. Total elapsed time: 3 minutes. 90 second freeze 90 second reboot. Almost like a semi reboot. About a third of the time it would take if I were to pull the power.

Happened again here tonight at around 12:15AM. After it rebooted it stayed on the blank blue screen for a few minutes than came back on, whereas other nights it seemed to hang forever until I manually reset. I'm from central WI with Charter, 150 miles from Madison.

I've raised this question before and hope I can get an authoritative answer now. In June when the Great Digital Changeover happens, Charter will be carrying analog versions of many channels that have changed to digital. The question is: will Charter simulcast the digital feed and will the Moxi tune to the digital version of a channel or to the analog version? I am referring here, of course, to SD channels.

I've raised this question before and hope I can get an authoritative answer now. In June when the Great Digital Changeover happens, Charter will be carrying analog versions of many channels that have changed to digital. The question is: will Charter simulcast the digital feed and will the Moxi tune to the digital version of a channel or to the analog version? I am referring here, of course, to SD channels.

Charter is already simulcasting digital and analog channels in many places. Here in Madison, WI we have had digital simulcasting since about 2005.
The Moxi will tune to the digital SD channels automatically. The channel line up stays the same.
i.e. if analog NBC is on channel 5, digital SD NBC will be on channel 5 too.

Charter is already simulcasting digital and analog channels in many places. Here in Madison, WI we have had digital simulcasting since about 2005.
The Moxi will tune to the digital SD channels automatically. The channel line up stays the same.
i.e. if analog NBC is on channel 5, digital SD NBC will be on channel 5 too.




But more importantly and something people continue to make mistakes on.. The June switch over date from analog to digital has NOTHING to do with anything Charter, Dish, or any other satellite or cable tv provider offers..

The federal thing is only related to people who use an antenna to get signal in over the air. Any changes in how Charter broadcast something on their network is up to Charter to decide the time table on.

But more importantly and something people continue to make mistakes on.. The June switch over date from analog to digital has NOTHING to do with anything Charter, Dish, or any other satellite or cable tv provider offers..

The federal thing is only related to people who use an antenna to get signal in over the air. Any changes in how Charter broadcast something on their network is up to Charter to decide the time table on.
phatty:
I'm not so sure this follows from the facts. The cable providers are providing analog feeds of some of their channels, including presumably the locals. But they can also simulcast the new digital versions as well. My question had to do with whether Charter is planning to simulcast the digital signals or only the analog ones for those channels, and if they simulcast them are they going to cause the Moxi to tune to the digital feeds or the analog ones. There is an advantage to Moxi users if the DVR tunes to the digital feed (vs the analog ones) since the picture quality should be better and the space required for recordings decreased. Now I find that the answer may depend on exactly where the user is located. For me, it's Asheville, NC, and I have yet to receive an authoritative answer.

I too am from Madison and I've had the freeze-up issue every night for the last couple weeks or so, always during Fallon around 12:30 or so. I thought maybe it was caused by the updating of the program guide or something but I never really investigated it. Now, I just woke up this morning to find that there is no display on my Moxi. It seems to still be running based on the fan noise but I see no picture and no time displayed on the Moxi display. If I manual restart by pressing the button or unplugging it "sounds" like it restarts, but again no picture on my TV and no Moxi display. I'm guessing this one is shot. Called Charter and they didn't have a clue about any middle of the night restarting issues. They also can't get anyone here until Tuesday. I think I'm going to stop by AT&T today and inquire about Uverse. This is my 3rd or 4th Moxi that's flamed out.

I'm on Charter Cable and had a Motorola Moxi Box. I was using a Western Digital 500 GB external hard drive with no problems. However, my DVR died the other day and it was replaced with the newwer Moxi Box, -I don't see the brand, but its the one with the black case and includes HDMI. I've connected the old hard drive via the USB connection but it keeps giving me a message about eSata drives and it isn't asking me to re-format.

So am I out of luck with my old drive? I don't recognize the eSATA term, though there is a SATA port on the back. So, if it won't accept my old drive, can anyone suggest a drive that will work for me, -the bigger the capacity the better... and how will I need to set it up?

I just wish I hadn't dropped a hundred on a new Western Digital drive...

However, my DVR died the other day and it was replaced with the newwer Moxi Box, -I don't see the brand, but its the one with the black case and includes HDMI. I've connected the old hard drive via the USB connection but it keeps giving me a message about eSata drives and it isn't asking me to re-format.

So am I out of luck with my old drive? I don't recognize the eSATA term, though there is a SATA port on the back. So, if it won't accept my old drive, can anyone suggest a drive that will work for me, -the bigger the capacity the better... and how will I need to set it up?


The only DVR through Charter that can handle a external hard drive is a moxi. (It is one of the main reasons I won't give it up when mine dies) If it is a new moxi what I would recomend is buying a normal internal SATA Hard drive. Here (http://www.newegg.com/Product/Product.aspx?Item=N82E16822136284) is a good one for $100, and a decent external case can be found here (http://www.newegg.com/Product/Product.aspx?Item=N82E16817182155). You won't have an issue with the hard drive going to sleep, and it gives you more flexibility.

Actually, the external case in the link is a USB ONLY case, and the newer Moxi uses an eSATA connection, so that case would NOT work. dwilson5x1, you won't be able to use your old external CASE for sure unless it has an eSATA connector (some cases have both USB and eSATA, but chances are yours does not). You MAY be able to use the hard drive from your old case if it's an SATA drive, and you put it in an external case that has an eSATA connector. But under NO circumstances will you be able to watch anything previously recorded on the old drive on any box other than the one that recorded them, not even an identical model Moxi. I hope this clears a few things up for you, and best of luck. I can't wait until the new Moxi is available where I live here in Michigan!

I recently found a small fan at Wal Mart which I have placed on the top of my MOXI. The fan is about 5x5x5 inches, all black, and cost about $7. It blows directly on the cable input block on the back of the MOXI and I estimate that the external MOXI temp has dropped at least 15 degrees F. The only downside is that the fan is a bit loud. Who knows how long the fan will last but for only 7 clams, it could be replaced on the cheap.

I am with Charter in Southern Oregon and am curious if anyone else is experincing the same issue I am. On Sunday nights with ABC shows (HD) I am experincing a lot of audio drop out and pixelation. A couple of weeks ago it got so bad I had to watch the shows on the Internet the next day. I experienced this a little bit last Monday on ABC and Fox. The rest of the time everything is fine.

CharterJames or Whoever,

Is there anybody else on here who has a MOXI box and usually every night it freezes. On mine it would freeze almost every night except on the weekends (Friday night and Saturday night). Could there be some sort of bug in the current software which is 4.1.141.3LR-P.246001 (here in the Traverse City-Cadillac, MI area). It didn't freeze that much when the previous version had three or four 9's after the "P." Could somebody please explain what is going on with MOXI boxes that freeze up almost every night. On Thursday night (5-15-09), it froze up around 1:30 am and didn't come back with video and audio around 2:30 am. Some help would be great.

I am in the Oxford MI area. Called Charter Tech support because NBC HD and only NBC HD has been pixelating constantly for the past week. After a little back and forth, here is an exact quote from the tech support rep: "We are no longer able to send signals to the Moxi boxes because it can set them on fire"

Dealing with Charter Tech support has become a serious joke. Fortunately there are still reliable resources online.

Intermittent early morning freeze up / reboots still happening here.

-Scott

I am in the Oxford MI area. Called Charter Tech support because NBC HD and only NBC HD has been pixelating constantly for the past week. After a little back and forth, here is an exact quote from the tech support rep: "We are no longer able to send signals to the Moxi boxes because it can set them on fire"

Dealing with Charter Tech support has become a serious joke. Fortunately there are still reliable resources online.

Intermittent early morning freeze up / reboots still happening here.

-Scott

Haha, that is classic. I would forward that exchange to Steve GM's email and say "wtf man!"

Actually, the external case in the link is a USB ONLY case, and the newer Moxi uses an eSATA connection, so that case would NOT work. dwilson5x1, you won't be able to use your old external CASE for sure unless it has an eSATA connector (some cases have both USB and eSATA, but chances are yours does not).


I received a new black Moxi box and understand I need to use the black Moxi’s eSATA port and not the USB port. I was using a Western Digital 500G hard drive (WD5000H1U-00) on the old Moxi. I've read were a couple of people have disassembled their hard drives and modified them or bought eSATA docks for the internal drive they removed.

My question here is has anyone tried to us a USB 2.0 to eSATA adaptor cable. I’ve seen them listed on the net anywhere between $10 - $30. Wouldn’t this be easier than tearing a good external hard drive apart?

If anyone has tried this adaptor cable please let me know if you have been successful and with what product.

Thanks in advance.

My question here is has anyone tried to us a USB 2.0 to eSATA adaptor cable. I’ve seen them listed on the net anywhere between $10 - $30. Wouldn’t this be easier than tearing a good external hard drive apart?

Good question, and yeah...that would be easier. But remember the shows that your old Moxi recorded on the drive will not be accessible by the new Moxi. The shows are locked to the Moxi that recorded them.

I received a new black Moxi box and understand I need to use the black Moxi’s eSATA port and not the USB port. I was using a Western Digital 500G hard drive (WD5000H1U-00) on the old Moxi. I've read were a couple of people have disassembled their hard drives and modified them or bought eSATA docks for the internal drive they removed.

My question here is has anyone tried to us a USB 2.0 to eSATA adaptor cable. I’ve seen them listed on the net anywhere between $10 - $30. Wouldn’t this be easier than tearing a good external hard drive apart?

If anyone has tried this adaptor cable please let me know if you have been successful and with what product.

Thanks in advance.

I bought a $20 eSata enclosure and swapped my drive. But yea, you'll have to reformat it anyhow, so byebye old recorded shows on drive.

As DanielJackson said - we are able to fix the problem with the External Drive menu disappearing, unfortunately it normally takes some digging to find it. I apologize to everyone who has tried going through cable repair and have gotten the same answers of "reset" with no results.

If you are still having the problem with the menu not showing up (as well as other features not working correctly) please send us an email with your Name, Address, and Phone number to umatter2charter@chartercom.com

Thanks!

I just wanted to reiterate that this is legit.

I spent quite a bit of time on the line with Charter’s general help lines regarding external USB drive use on Moxi boxes. This is ‘allowed’ but not supported by Charter. A couple of the service reps wanted to help, but really couldn’t.

Then I emailed the umatter2charter@chartercom.com address (after paranoid domain ownership checking) and got a quick response.

I described the problem… 2 Moxi boxes with no access to external hard drives (both were working originally). He (Eric) promised to look into it.

The next day, all was well on both boxes.

I sent an email asking what (if anything) they had done. He said “I had Digeo look into them. One box hadn’t received an update in quite a while, but they should be good to go now.”

So far, he’s right.
I highly recommend using this email address if you have technical issues.

I appreciate that Charter is out on the forums helping! Smart.

Hans

Umatter2Charter is also in the Twitter-verse under the same handle. Along with Umatter2Chtr and Umatter2Chtr2 , they're Highly recommended! Me=got switched from Motorola DCH-6416 to MOXI. Great move!

I've noticed that on the MOXI, there's a nearly transparent line (similar to picture blocking?) that appears below halfway down the screen. I noticed this during SD versions of the "Dave Matthews Band" Live Concert on Fuse and on Thursday's "Royal Pains" on USA. I have a WD 1TB External HD hooked to the MOXI Box. Anyone notice this issue? Thanks in advancd for the info.

More than three months later and my Moxi still resets itself at least a few times a week between midnight and 1AM regardless of what's recording or if I manually reset it beforehand. Two separate calls to Charter about the issue and they could do nothing more than claim "it looks like they are doing maintenance in your area" and then they advised me to replace it with the newer Moxi which my local office could easily exchange it for (no technician required).

So the other day I took the time to drive to my local Charter outlet (it is forbidden for them to provide a local telephone number to any customers) only to learn that a.) They do not carry any of the new Moxi boxes, b.) No Moxi boxes could be installed without a technician going to the house, c.) The lady working there insisted that despite my assurance that it was happening in other areas as well, it was still likely just resetting because "they are supposed to do that" and "maybe it's overheating" despite neither of these theories being accurate given the circumstances.

The only other option was to switch it for their non-Moxi box, which I dislike for a multitude of reasons (don't think it supports external drives and only 40 hours of recordings, on-screen advertisements plastered throughout even though I'm already paying an arm and a leg for their service, not as intuitive an interface imo). So I'm still stuck with this Moxi which again reset tonight and then stayed blank until I manually reset it again. This is also a refurbished one and ever since I got it the longer it runs the more crackly the audio gets. It seems to be a heat issue even though it is fully ventilated sitting in a clear space on the floor (my old one I could store in the entertainment center and it never did this). I suspect it is just plain dirty on the inside which is preventing good air circulation, but without a way to verify this I dunno.

More than three months later and my Moxi still resets itself at least a few times a week between midnight and 1AM regardless of what's recording or if I manually reset it beforehand. Two separate calls to Charter about the issue and they could do nothing more than claim "it looks like they are doing maintenance in your area" and then they advised me to replace it with the newer Moxi which my local office could easily exchange it for (no technician required).

So the other day I took the time to drive to my local Charter outlet (it is forbidden for them to provide a local telephone number to any customers) only to learn that a.) They do not carry any of the new Moxi boxes, b.) No Moxi boxes could be installed without a technician going to the house, c.) The lady working there insisted that despite my assurance that it was happening in other areas as well, it was still likely just resetting because "they are supposed to do that" and "maybe it's overheating" despite neither of these theories being accurate given the circumstances.

The only other option was to switch it for their non-Moxi box, which I dislike for a multitude of reasons (don't think it supports external drives and only 40 hours of recordings, on-screen advertisements plastered throughout even though I'm already paying an arm and a leg for their service, not as intuitive an interface imo). So I'm still stuck with this Moxi which again reset tonight and then stayed blank until I manually reset it again. This is also a refurbished one and ever since I got it the longer it runs the more crackly the audio gets. It seems to be a heat issue even though it is fully ventilated sitting in a clear space on the floor (my old one I could store in the entertainment center and it never did this). I suspect it is just plain dirty on the inside which is preventing good air circulation, but without a way to verify this I dunno.


Good Afternoon,

Please send the following via pm so we can take a look...

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George

Im on charter with a SA HD DVR. I think the moxi is available in my area, at least charter support says it is, but there is a wait. Is the UI on the charter box in high def? Also what about discrete codes---ie ON/OFF. I am using a pronto TSU 9400, and dont see the moxi in the Phillips data base,..anyone usin a pronto with it...TIA

Don't know about the codes, but the new Moxi 3012 has the UI in high def. The older 9012 model does not.

thanks, but I guess its a moot point now, I went by the charter store front today, and they are not available. I'm not sure where the phone reps get their info

More than three months later and my Moxi still resets itself at least a few times a week between midnight and 1AM regardless of what's recording or if I manually reset it beforehand. Two separate calls to Charter about the issue and they could do nothing more than claim "it looks like they are doing maintenance in your area" and then they advised me to replace it with the newer Moxi which my local office could easily exchange it for (no technician required).

So the other day I took the time to drive to my local Charter outlet (it is forbidden for them to provide a local telephone number to any customers) only to learn that a.) They do not carry any of the new Moxi boxes, b.) No Moxi boxes could be installed without a technician going to the house, c.) The lady working there insisted that despite my assurance that it was happening in other areas as well, it was still likely just resetting because "they are supposed to do that" and "maybe it's overheating" despite neither of these theories being accurate given the circumstances.

The only other option was to switch it for their non-Moxi box, which I dislike for a multitude of reasons (don't think it supports external drives and only 40 hours of recordings, on-screen advertisements plastered throughout even though I'm already paying an arm and a leg for their service, not as intuitive an interface imo). So I'm still stuck with this Moxi which again reset tonight and then stayed blank until I manually reset it again. This is also a refurbished one and ever since I got it the longer it runs the more crackly the audio gets. It seems to be a heat issue even though it is fully ventilated sitting in a clear space on the floor (my old one I could store in the entertainment center and it never did this). I suspect it is just plain dirty on the inside which is preventing good air circulation, but without a way to verify this I dunno.

You are not the only one. Ever since my last call though, where Tech Supp informed me that a remote reset could cause my Moxi to catch fire, I have decided to live with it. It usually happens during Letterman's first or second guest and I just go to another room and watch until the Moxi finishes with its' silly tantrum.

I have had to move my Moxi into an enclosed cabinet (don't ask). I have added a thermostatically controlled 50 CFM quiet exhaust fan directly behind and keep the Moxi raised about an inch. There is air intake around the doors and through a hole in the back of the cabinet below the fan and the Moxi. So, the question is: does anyone have any informed opinion about where to set the thermostat? 85F seems reasonable, but I really don't know why.

I have had to move my Moxi into an enclosed cabinet (don't ask). I have added a thermostatically controlled 50 CFM quiet exhaust fan directly behind and keep the Moxi raised about an inch. There is air intake around the doors and through a hole in the back of the cabinet below the fan and the Moxi. So, the question is: does anyone have any informed opinion about where to set the thermostat? 85F seems reasonable, but I really don't know why.

I keep my fan(s) running 24/7, since I think the ambient temperature should be somewhat constant. Think about it....the Moxi typically stays hot recording or not! Why subject the device to on/off fluctuations of temperature? Not the best for electronics. I've had excellent results and few Moxi failures.

The boxes are resetting because the programmers for Charter and Charter are a bunch of idiots and programmed in the nightly resets. This defeats the purpose of having a DVR to record shows and is a royal pain in the ass every night when trying to watch stuff.

Hey Charter, no wonder you are in financial trouble. Pulling stupid stunts like this and the added advertising on the new boxes in the program guide and the poor service and customer support, kinda speaks volumes for why. It's no wonder more and more people are switching to satellite. We pay WAY WAY WAY more than satellite owners and you pull crap like this?

How about getting your act together and changing the nightly resets to cover up for your crappy programming skills because the only reason to do this every single night is because of the screwups from the box because of your idiotic programmers messing with Motorola code.

Also, stop treating your customers like they are stupid with stupid excuses ranging anywhere from blaming it on Motorola hardware to it being reset so the programming guide can update itself.

Also, stop treating your customers like they are stupid with stupid excuses ranging anywhere from blaming it on Motorola hardware to it being reset so the programming guide can update itself.

My Moxi does not reboot every night. And the programming guide can update without a reboot. From what I understand the only thing that needs a reboot is a software update ... and the Moxi hasn't had one in awhile.

Nice first post BTW :-) Welcome to the boards.

Not to mention Charter doesn't write the programming code for Moxi. And it's not Motorola code either.

Not to mention Charter doesn't write the programming code for Moxi. And it's not Motorola code either.

Indeed. I suggest if your Moxi is rebooting every night, its broken and you should call to have it replaced / fixed.

Indeed. I suggest if your Moxi is rebooting every night, its broken and you should call to have it replaced / fixed.

Well I agree something is broken, but the problem is more common than you suggest. Several people, myself included, many of them in the Madison, WI area, have reported that their Moxis reboot every night sometime between midnight and 1am. These reboots happen regardless of whether something is recording or not.

From my observation it appears that the Moxi does a check for system messages during this time, and that something in this process is causing the reboots (maybe the message server that serves the Madison area Moxi's is misconfigured, but that is just a WAG).

I just had my old Moxi replaced (after a crash and burn) with a new one (most likely a refurb) this morning so I'll be curious to see if the rebooting behavior continutes.

The boxes are resetting because the programmers for Charter and Charter are a bunch of idiots and programmed in the nightly resets. This defeats the purpose of having a DVR to record shows and is a royal pain in the ass every night when trying to watch stuff.

Hey Charter, no wonder you are in financial trouble. Pulling stupid stunts like this and the added advertising on the new boxes in the program guide and the poor service and customer support, kinda speaks volumes for why. It's no wonder more and more people are switching to satellite. We pay WAY WAY WAY more than satellite owners and you pull crap like this?

How about getting your act together and changing the nightly resets to cover up for your crappy programming skills because the only reason to do this every single night is because of the screwups from the box because of your idiotic programmers messing with Motorola code.

Also, stop treating your customers like they are stupid with stupid excuses ranging anywhere from blaming it on Motorola hardware to it being reset so the programming guide can update itself.
We'd be happy to take a look at your specific issue.

Please send me the following via PM:

Name:
Phone Number on Account:
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George

My Moxi does not reboot every night. And the programming guide can update without a reboot. From what I understand the only thing that needs a reboot is a software update ... and the Moxi hasn't had one in awhile.

Nice first post BTW :-) Welcome to the boards.

It's called being frustrated and upset. Frustrated because nothing is ever done about issues and complaints and upset because they treat us like we are stupid and give us stupid reasons as to why we are having issues.

Mine resets almost every night from 12 midnight to 1 am like others across the country. I am in SC and there are people from all over the country having this issue so, it's not just me asnd it's not for the lame reasons CS gives us.

It used to ask me if I wanted to delay the reset. Now, it could care less what I am doing, it resets and there are times it gets stuck and I have to manually reset it again.

It just been one thing after another.

You know how many times I have had an issue with not being able to see the upper channels like HBO, etc. because it tells me subscription problems and they attempt to fix it and it sometimes works for a week and dies again? Like more times than the number of presidents we have had.

Scortch (aka frustrated in SC).

It's called being frustrated and upset. Frustrated because nothing is ever done about issues and complaints and upset because they treat us like we are stupid and give us stupid reasons as to why we are having issues.

Mine resets almost every night from 12 midnight to 1 am like others across the country. I am in SC and there are people from all over the country having this issue so, it's not just me asnd it's not for the lame reasons CS gives us.

It used to ask me if I wanted to delay the reset. Now, it could care less what I am doing, it resets and there are times it gets stuck and I have to manually reset it again.

It just been one thing after another.

You know how many times I have had an issue with not being able to see the upper channels like HBO, etc. because it tells me subscription problems and they attempt to fix it and it sometimes works for a week and dies again? Like more times than the number of presidents we have had.

Scortch (aka frustrated in SC).

I feel your pain and I'm not about to defend Charter :) What helps me the most is calling them and talking to the Retention Department -- threaten to leave for Satellite if they don't fix your issue. It usually results in some action, and you'll talk to someone in the US too, not India.

Signing in with another night time reset.

I get hit about 3-4 times a week between 12:00 and 1:00. The clock freezes and the box is non responsive until I manually reset with the front panel reset button.

Signing in with another night time reset.

I get hit about 3-4 times a week between 12:00 and 1:00. The clock freezes and the box is non responsive until I manually reset with the front panel reset button.

Same issue still happening here in Oxford/Metamora MI area. I doubt a broken MOXI can be the answer for so many in different regions.

Writing in case Charter Techs are lurking. In the last week the program guide was modified. FoxHD is 783 but the program guide lists 783 as QVC with their program listings. The program guide lists FoxHD as 784 with FoxHD program listings but 784 is actually PBS-HD.

Makes FOX programs difficult to record. All other listings are correct.

Same issue still happening here in Oxford/Metamora MI area. I doubt a broken MOXI can be the answer for so many in different regions.

Writing in case Charter Techs are lurking. In the last week the program guide was modified. FoxHD is 783 but the program guide lists 783 as QVC with their program listings. The program guide lists FoxHD as 784 with FoxHD program listings but 784 is actually PBS-HD.

Makes FOX programs difficult to record. All other listings are correct.

Sounds like they are messing with their headnode. When I got my 3012 they put me in the wrong node and my guides were all screwed up like that. Shame they can't tell you what's going on. Maybe they are preparing you all for 3012 rollouts? :)

Ahh... the Moxi forum... 'tis been a while.

Anyways, I've recently been having a challenge with my Moxi box that I haven't experienced before. While watching a recorded program, my Moxi will sometimes bring up the dialog box that would normally pop-up at the end of a recorded show, asking if I would like to erase the program that I just watched, and giving me the option to KEEP or DELETE. Thing is, this is happening in the middle of shows that I have recorded and am watching, and I cannot continue watching the show from that point on.

I would understand if only a small part of the show got recorded, but the time bar towards the bottom of the screen (and the time listed next to the program in the RECORDED SHOWS menu) shows the full length of the program.

If I try to fast forward or skip forward, my Moxi box freezes (along with the clock) and the system requires a reboot.

My space is slightly limited, but normally, Moxi gives a warning that explains that older programs may be deleted sooner than planned if there is to be a space issue. I do have a Western Digital HD attached by USB. Any ideas...

Also, does anybody know if Charter in Duluth, Minnesota has plans to roll out the new Moxi boxes any time soon, or any time at all, for that matter? The Motorola DCH6416 that they're currently offering is a poorly thought out device in terms of functionality, and the menu is terrible.

Thanks,
Maddox

Quick question,

If I buy a Moxi (BMC90xx) from Ebay or somewhere else, will Charter allow me to use it?

Quick question,

If I buy a Moxi (BMC90xx) from Ebay or somewhere else, will Charter allow me to use it?From what I've heard, you'd have a hard time convincing them it wasn't stolen or from Canada. In the US, the only way to get a Moxi is supposed to be through cable operators. So from the whisperings I've heard, they probably won't provision it for use on their system.

From what I've heard, you'd have a hard time convincing them it wasn't stolen or from Canada. In the US, the only way to get a Moxi is supposed to be through cable operators. So from the whisperings I've heard, they probably won't provision it for use on their system.

That's kinda what I figured. Thanks.

if I buy a Moxi MP-12F on ebay , can I use it as a basic QAM reciever without provisioning. (My LCD gets those channels, but my analog tuner HD ready TV dosen't)

If not what's my best solution?

e.g

http://www.newegg.com/Product/Product.aspx?Item=N82E16815260022

Thanks!

if I buy a Moxi MP-12F on ebay , can I use it as a basic QAM reciever without provisioning. (My LCD gets those channels, but my analog tuner HD ready TV dosen't)

If not what's my best solution?

e.g

http://www.newegg.com/Product/Product.aspx?Item=N82E16815260022

Thanks!

I have the same issue as my older LCD has a ATSC tuner for OTA but no QAM tuner for cable. The reviews on that tuner (from NewEgg) looked terrible. I am just going to rent a converter box from Charter for 3 clams per month until I can find a better solution.

REVISION: Charter tells me that it will be an extra 10 clams per month for one more HD box because my MOXI already counts as one discounted box on my plan (or something like that). So instead they agree to lower the cost of my current plan by 20 per month and add the extra box for 10 per month with a net savings of 10 per month. Charter's fee schedules are nuts but I do love my MOXI.

Attention Charter subscribers and MOXI users....you will need to reprogram your "scheduled to record" settings on your MOXI for programs/channels affected by the August 25, 2009 Charter channel lineup changes.

New Info: Found out it was where my schedule was set to record a show on the SD version of a channel and a new HD version of the same channel was now available. So if you have any SD programs scheduled to record you will need to see if a HD version is now available and change your settings, if desired.

Attention Charter subscribers and MOXI users....you will need to reprogram your "scheduled to record" settings on your MOXI for programs/channels affected by the August 25, 2009 Charter channel lineup changes.
After I reset my MOXI box and the new channels were resynched my "scheduled to record" programs followed suit and I did not have to reprogram mine...

My experience matches NCGoldwinger's...it just happened automatically.

My experience matches NCGoldwinger's...it just happened automatically.

We had two on the renumbered channels that did not sync up...or perhaps I did not wait long enough after the reset.

What is this Charter channel lineup changes? I got no notice of such. Is this only in certain areas? I am in Bluff Park of Hoover, Al.

What is this Charter channel lineup changes? I got no notice of such. Is this only in certain areas? I am in Bluff Park of Hoover, Al.

Alabama? I didn't know they had electricity in Alabama much less cable TV. ;)

This change was for their Western Carolinas market, I think. You prolly already have the changes since we always seem to be the last to get anything here. I hear indoor plumbing is coming our way soon!

Attention Charter subscribers and MOXI users....you will need to reprogram your "scheduled to record" settings on your MOXI for programs/channels affected by the August 25, 2009 Charter channel lineup changes.

This is incorrect. The record settings are based on channel names not location on the lineup. As stated earlier this should be seamless. If you are having an issue with your device. Please send a PM.

George.

This is incorrect. The record settings are based on channel names not location on the lineup. As stated earlier this should be seamless. If you are having an issue with your device. Please send a PM.

George.

See new info on original post, TY.

Hi all, here's my current dilemma...

I have an older analog television set, and an HD compatible computer monitor. I also have a USB tuner card (950q) which is able to pick up all standard and clear QAM channels when I plug the coaxial cable into it. Unfortunately, this method only picks up four HD channels (CBS, ABC, NBC, PBS) and only up to 99 regular channels. None of the premium digital channels we are paying for can be viewed through the tuner card on the PC monitor. So, I don't get to watch any of the movie channels, nor any of the other HD channels that I can see just fine when using the Moxi connected to the anaolog TV (albeit not in HD on the regular analog TV obviously).

So is there any way for me to watch the premium HD channels on the HD-capable monitor without having to buy a dedicated HDTV setup? Now that I've seen the amazing difference between HD and SD I really want to enjoy more of the channels I'm paying for in such quality but only have a computer monitor capable of doing so.

Edit: Okay, is it really as simple as connecting a DVI-D cable from the Moxi to an input on the monitor? I don't have the proper cables right now to test, but... Composite / S-Video in cables to the USB tuner won't be able to support HD resolutions will they?

I don't see why you wouldn't be able to run a DVI cable from the Moxi to a monitor. You are correct that composite and S-Video won't do HD (but component cables will, FWIW).

Thanks, I have one more question.

Ever since I got this refurbished box two or so years ago, I've had to leave it in the middle of the floor and, after leaving it run for awhile, the audio begins crackling repeatedly. I never had this problem with other Moxi boxes, and looking inside the vents on the back I see a lot of dust and dirt which I believe is contributing to it overheating amongst other possible hazards. Would there be any harm in sliding the case off to clean it out and hopefully resolve this dilemma? Charter in my area doesn't offer the new Moxi and I dislike the non-Moxi box highly, and I'd hate to go through the mess again of trying to switch out to another refurbished Moxi which may not even be available.

Thanks, I have one more question.

Ever since I got this refurbished box two or so years ago, I've had to leave it in the middle of the floor and, after leaving it run for awhile, the audio begins crackling repeatedly. I never had this problem with other Moxi boxes, and looking inside the vents on the back I see a lot of dust and dirt which I believe is contributing to it overheating amongst other possible hazards. Would there be any harm in sliding the case off to clean it out and hopefully resolve this dilemma? Charter in my area doesn't offer the new Moxi and I dislike the non-Moxi box highly, and I'd hate to go through the mess again of trying to switch out to another refurbished Moxi which may not even be available.

I have never opened the box but every 60 days or so I use my air compressor to blow out the dust. And no, "canned" air will not work, the pressure and air flow is insufficient to remove the dust. Just make sure your air compressor is not blowing water or oil. As with any electronics with cooling fans, the only real way to clean it out is to open the box, but I am too chicken to open my MOXI. I'd try the closed box method first.

I read way back that the Moxis have a sensor on them that tells Charter (when they get the box back) that it was opened at some point. That is, presumably, something they don't want you to do.

You can try getting an attachment on a vacuum hose to suck the dust out, as well.

Another nightmare saga with Charter/Moxi....Long story short. Remeber all this happened several months ago and now it's repeating. Somehow my Moxi lost provisioning last night so...all other TV's are fine, all recorded shows on Moxi are fine but all channels report "you are not authorized......"

I sent GMSteve an email with no response...so I called the troubleshooting line...spent a good 30 minutes talked to an agent that was about to set up an appointment.......and then the line went dead............

I'm at my wits end.

Have a 3-5PM appointment after another long call and explanation......

Have you tried the Charter Direct forum on DSLReports.com? They're usually really fast and knowledgeable.

Another nightmare saga with Charter/Moxi....Long story short. Remeber all this happened several months ago and now it's repeating. Somehow my Moxi lost provisioning last night so...all other TV's are fine, all recorded shows on Moxi are fine but all channels report "you are not authorized......"

I sent GMSteve an email with no response...so I called the troubleshooting line...spent a good 30 minutes talked to an agent that was about to set up an appointment.......and then the line went dead............

I'm at my wits end.

Have a 3-5PM appointment after another long call and explanation......


I'm with the same group that's on DSL reports. Please send me a PM and I'll check your provisioning.

I'm with the same group that's on DSL reports. Please send me a PM and I'll check your provisioning.

I had forgotten about that group. Thanks for the headsup....anything but that phone system!!!!!!!

Hope this doesn't mean the end of Moxi.

http://www.engadget.com/2009/09/22/digeo-purchased-by-arris-promises-continued-moxi-development-s/

Hope this doesn't mean the end of Moxi.

http://www.engadget.com/2009/09/22/digeo-purchased-by-arris-promises-continued-moxi-development-s/

IMHO, I think it does....20$ million? After all the dough that was dumped down this hole. MY MY MY. They just bought the IP and some of the Moxi interface will live on in another box. The Moxi box as we know it, is dead. I'm I'm actually relieved. The folks running it did just not understand that most folks just wanted a device that was easy to use and worked. Bad hardware doomed them as well as continuing to add crap like games, adding photos and a few CD's to the skimpy harddrive. Hopefully someone will take the nice interface along with the integration with home PC's and 2 room capability and make a great device.
Just my 2 cents after many years (and 5 Moxi's with Mates) of following this technology.

Anyone hear anything new on this? I believe Charter was working on a PDA/Smartphone-based version of their WebDVR portal, enabling one to play with their Moxi via cellphone. Is this something Synacor, their Moxi software vendor, would be working on?

It seems in Madison, WI that Charter has downloaded some new logos, but some are now missing. Anyone else in Madison seeing the same thing?

I am seeing the same thing in LaCrosse. Some logos are missing. The logo for SyFy has gone back to SciFi.

I am seeing the same thing in LaCrosse. Some logos are missing. The logo for SyFy has gone back to SciFi.

I don't think our SyFy channel ever had the new updated spelling.

It seems in Madison, WI that Charter has downloaded some new logos, but some are now missing. Anyone else in Madison seeing the same thing?

I have the same thing here for many of my recorded programs. Seems the Discovery Channel programs are most of the ones that are missing. I'm in St. Louis by the way.

I to have noticed that Charter downloaded some new logos and missing logos on other channels. I am from Cadillac, MI.

This is a list of what I have that are missing and incorrect from my channel lineup:

12= Should be the NEW WGN America logo
43= Missing National Geographic Channel logo
55= Should be the NEW SyFy logo (mine was never the NEW SyFy logo at all)
63= Was the HLN logo now reverted back to CNN Headline News logo
88= Should be the FSN Detroit + logo
142= Missing Hallmark Movie Channel logo
763= Missing Golf Channel HD logo
770= Missing HDNet logo
771= Missing HDNet Movies logo
780= Was CBS HD logo now is the CBS SD logo
783= Should be the FOX HD logo
784= Should be the NBC HDTV logo
788= Was ABC HD logo now is the ABC SD logo
795= Should be the History HD logo
798= Should be the Animal Planet HD logo
861-874= Should be the MLB Extra Innings logo until the NHL Center Ice logo season starts

A bunch of my Recorded TV the channel logos are missing too.

Is everyone still having Moxi logo issues?

I'm still missing icons for 15 channels.

Is everyone still having Moxi logo issues?


Yes!!!!!! In Madison, WI many are missing.

Yes!!!!!! In Madison, WI many are missing.

Still have missing icons in LaCrosse WI also.

Is everyone still having Moxi logo issues?

Still missing in Shrewsbury, MO as of last night 10/01/09.

Yes!!!!!! In Madison, WI many are missing.

Things looked better this morning in Madison, though the two Golf Channels (SD and HD) are still blank. And while this may seem petty, those icons are more than just cosmetic . . . on the Moxi it's usually the only way to identify a channel.

Things looked better this morning in Madison, though the two Golf Channels (SD and HD) are still blank. And while this may seem petty, those icons are more than just cosmetic . . . on the Moxi it's usually the only way to identify a channel.

I have them all back except the Golf HD channel.

Doesn't channel 616 CW have a HD Logo? All I have is the sideways square.
There are a few other channels with no logo either, just the orange square.

Yesterday at 3:58 PM my Moxi 9022 (2 room Moxi) bit the dust. It completely lost power - nothing on display. Unplugged and replugged to no avail.

Hoping that I can get it replaced with another 9022, though I'm not holding my breath.

This Moxi lasted me about a year.

Yesterday at 3:58 PM my Moxi 9022 (2 room Moxi) bit the dust. It completely lost power - nothing on display. Unplugged and replugged to no avail.

Hoping that I can get it replaced with another 9022, though I'm not holding my breath.

This Moxi lasted me about a year.

I had a tech out last week to look at mine since it lost all it's ability to show shows but did not die..it turned out to be rodents eating the cable!....although not bad enough to effect any of the otgher TV's in the house only the one connected to Moxi. anyhow he said. good thing cause we don't have anymore of these (meaning Moxi 9022 ( i have the mate to as you know)....... OUr days could be numbered for the Moxi and Mates...anybody else out there still have one?

I had a tech out last week to look at mine since it lost all it's ability to show shows but did not die..it turned out to be rodents eating the cable!....although not bad enough to effect any of the otgher TV's in the house only the one connected to Moxi. anyhow he said. good thing cause we don't have anymore of these (meaning Moxi 9022 ( i have the mate to as you know)....... OUr days could be numbered for the Moxi and Mates...anybody else out there still have one?

It's hard to believe that with Uverse total home DVR and Dish/DirecTV multi room DVR's that Charter hasn't come up with a new multi-room option. I saw somewhere where Moxi was developing a mate for the new 3012 model, but Moxi looks to be on the way out with being bought out.

I'll know tomorrow what I end up with. It better not be one of the old 9012 models with the puny 80gb hard drive. Everything I've heard about the other Motorola boxes is that they have a bad user interface. At this point, I think I'd prefer the new Moxi 3012 if I can't get another 9022.

Anybody know of a link where you can look up pricing for Charter's equipment/services?

It's hard to believe that with Uverse total home DVR and Dish/DirecTV multi room DVR's that Charter hasn't come up with a new multi-room option. I saw somewhere where Moxi was developing a mate for the new 3012 model, but Moxi looks to be on the way out with being bought out.

I'll know tomorrow what I end up with. It better not be one of the old 9012 models with the puny 80gb hard drive. Everything I've heard about the other Motorola boxes is that they have a bad user interface. At this point, I think I'd prefer the new Moxi 3012 if I can't get another 9022.

Anybody know of a link where you can look up pricing for Charter's equipment/services?

Got lucky and had it replaced with another 9022. Back in business!

I had a tech out last week to look at mine since it lost all it's ability to show shows but did not die..it turned out to be rodents eating the cable!....although not bad enough to effect any of the otgher TV's in the house only the one connected to Moxi. anyhow he said. good thing cause we don't have anymore of these (meaning Moxi 9022 ( i have the mate to as you know)....... OUr days could be numbered for the Moxi and Mates...anybody else out there still have one?
We had a BMC9022 that did the usual fry job, and we were lucky as well...they brought out another BMC9022 for us. Like you, we have the Mate and did not want to get two 3012's. Only negative was that we lost all of our stored programs. We are in the Kirkwood (St. Louis) area, so it sounds like in our city they may have some of these refurbished boxes in the warehouse.

We had a BMC9022 that did the usual fry job, and we were lucky as well...they brought out another BMC9022 for us. Like you, we have the Mate and did not want to get two 3012's. Only negative was that we lost all of our stored programs. We are in the Kirkwood (St. Louis) area, so it sounds like in our city they may have some of these refurbished boxes in the warehouse.

I'm in Shrewsbury MO, so we're practically neighbors.

Tech said he had to get special permission from his supervisor to pick up the 9022 from the Fenton warehouse.

He said they are currently doing all DVR installs with the 3012 Moxi.

Well, so much for my luck with getting a new 9022 Moxi. I'm now having issues with the picture/audio sporadically freezing on both the 9022 and Moxi Mate boxes. Also, the Mate has a lot of static on its audio output.

I've contacted a Charter direct forum and requested either a replacement 9022 or a 3012 and standard set top box to replace the mate.

Are you sure? The first-gen Moxi remotes couldn't, but the slightly newer ones can do it. When I push the power button on my Moxi remote it turns on both my receiver and my TV. And the volume controls my receiver. Works great.

BTW, personally I can't stand Harmony remotes. I still use a Sony VL-900 for everything (except the Moxi - I like that remote just fine and it's all I need when watching it).
Can anyone tell me how to program my Motorola Moxi remote to let me turn on/off and use volume with my new LG LHT854 DVD/home theater system? I'd like to use one remote for volume. I can't find the code or whatever to program the remote so that we can use the volume on the receiver. It is all hooked up correctly, sound is great but 2 remotes are inconvenient!!!

THANKS

Do you have the instruction booklet that came with the Moxi remote? I just progammed mine last night to work with my LG 55LH40 and my Sony audio receiver. Can't remember the code but you hold the MOxi and the OK button down simultaeously until the LED flashes twice and then enter the 4 digit code and then press power. I can be more exact when I get home tonight if that doesn't work for you.

The LG TV codes are 1178, 0442, 0003, 0856, 1934
THe LG receiver and Amplifier code is 4293

Hope that helps.

How did this work out for you? What are you using now? My Mate has really been acting up lately. But is may be because I added a splitter so I could get HiDef on my TV also.

Can anyone tell me how to program my Motorola Moxi remote to let me turn on/off and use volume with my new LG LHT854 DVD/home theater system? I'd like to use one remote for volume. I can't find the code or whatever to program the remote so that we can use the volume on the receiver. It is all hooked up correctly, sound is great but 2 remotes are inconvenient!!!

THANKS

There is a .pdf Moxi users guide on Charter's website, with directions and codes, just like the printed guide. Here's a link, but you might have to login to your account.

http://www.charter.com/Customers/Support.aspx?MenuItem=2&category=expandingtopiclink1

I had the 9022 and Mate replaced with 2 Moxi 3012 units. The downside is that the 2 units don't "share" their recordings and that the user interface is slower than the older Moxi's. The benefits are new, hopefully more stable equipment. 4 tuners total and more combined storage space. I believe the picture to be crisper as well.

When setting up the switch, the Charter rep told me that they have a promotion going on right now where you get the DVR free for 12 months, so my bill should actually go down a couple of dollars a month. I'll be interested to see my next bill to see what really happens.

There is a .pdf Moxi users guide on Charter's website, with directions and codes, just like the printed guide. Here's a link, but you might have to login to your account.

http://www.charter.com/Customers/Support.aspx?MenuItem=2&category=expandingtopiclink1

Hmm, sorry this .pdf does not have the codes like the old one did. They used to just link a mirror of the Moxi manual you get with the box, but this is different.

hi everyone.. just found this massive thread on the Motorola BMC90xx series.. and after doing a couple searches, and reading through over a hundred pages of posts, figured it'd be both quicker and easier to just simply ask my question, since I couldnt' really find anything on it.

anyway, I just got digital cable installed 2 days ago, and the DVR box they issued me was the BMC-9012. I quickly noticed that there is an 'external hard drive' option in the settings menu. and I've read about how I need to make sure, if using one, that it doesn't go into 'sleep' mode, and other things to prevent any possible problems, etc.

another thing I read is that once I have some programming stored onto the external hard drive, it can only be read/accessed through that very same MOXI? surely, there has got to be a way to connect it to my computer and retrieve the data so I can either install it on my PC, or burn/archive them onto blank DVD-Rs?

this is the main question I have.. I need to know what I need to do in order to be able to record television programming, and then get it to play on my PC. even if that means I need to get rid of the MOXI box, and find another DVR box that is known to do this.

I currently have my PC connected to my TV via an S-Video cable, and I noticed there is also an S-Video output on the back of the MOXI.. so maybe there might be a way to play the content from my cable box on my computer, and use some software to save it? maybe I need to check into those TV tuner cards? I know there is a way to do this, as I've talked to people who record shows through their DVRs and then save them on their computers, in AVI or whatever format.

another example would be torrent sites.. there is obviously a way that people can upload television shows straight from TV.. so, basically I'm just trying to find out how to do this, as I don't wish to take the chance of having a terabytre external hard drive filled up with seasons of shows, only for my MOXI to die and then be totally screwed.

so, if anyone knows if this is even remotely possible through my DVD-R, or how it's done, please let me know. thanks!

Scott

another thing I read is that once I have some programming stored onto the external hard drive, it can only be read/accessed through that very same MOXI? surely, there has got to be a way to connect it to my computer and retrieve the data so I can either install it on my PC, or burn/archive them onto blank DVD-Rs?

Scott

Its not possible from the HD.

Its not possible from the HD.

okay, thanks.. that helps to narrow my options some..

I forgot to mention that I can hook up a DVD recorder and then just record straight to DVD, which I can then edit on my PC.. but I really wish to avoid that option.

so, what I'm looking into buying is one of those TV tuner/capture cards for my PC.. would that be what I need to play the programming directly from my DVR onto my PC, where I can record/edit it, etc.? some of these video cards claim to act as their own DVR, so I would need to know if it would conflict with being hooked up to a MOXI DVR?

if anyone recommends a certain brand/model of TV tuner card (or whatever they're called), please let me know, as I'm thinking that would be the best option for me to be able to save stuff from my DVR onto my computer.

thanks!
Scott

On a mac it's really easy to use firewire (http://www.remix.net/static/clover/) to record to the computer, but it takes up a lot of space and you have to watch the show on the dvr to get it on the mac.

Basically it's acting as a dvr and records real-time what's on the screen. I suppose you could get a capture card on your pc, but make sure you get one that does component, so you can capture it in hi-def.

None of these options are ideal for what you are wanting to do. On a tivo, you can transfer to a computer and it will automatically cut out commercials and rip the closed captions to a subtitle file. However for a moxi, nothing like that is possible.

I've pretty much had it with Charter and their Moxi boxes. We are on our 3rd now. I have a great story about our 2nd where the tech tries to replace it with another, but that too is broken. Gets the last one out of his truck... also already broken and has to call another tech to drop off a "working" Moxi because he is out. Oh wait... that's the entire story, and it's not great but quite sad, but I digress.

Our last Moxi had some freezing issues, dropped audio, pixelating and skipping on mainly our Fox HD. We thought it was just that channel that was wonky and started recording Fox shows on SD. With our "NEW" Moxi... ALL of our HD channels now have this problem. Is there a fix to this or do I need to either 1) Get Charter to replace this Moxi with another and pray that it isn't as defective or B) Drop them entirely and find another company to deliver quality HD and DVR services?

I've pretty much had it with Charter and their Moxi boxes. We are on our 3rd now. I have a great story about our 2nd where the tech tries to replace it with another, but that too is broken. Gets the last one out of his truck... also already broken and has to call another tech to drop off a "working" Moxi because he is out. Oh wait... that's the entire story, and it's not great but quite sad, but I digress.

Our last Moxi had some freezing issues, dropped audio, pixelating and skipping on mainly our Fox HD. We thought it was just that channel that was wonky and started recording Fox shows on SD. With our "NEW" Moxi... ALL of our HD channels now have this problem. Is there a fix to this or do I need to either 1) Get Charter to replace this Moxi with another and pray that it isn't as defective or B) Drop them entirely and find another company to deliver quality HD and DVR services?


B

Or try one of their Moto boxes.

:(

Or ask for a 3012. Rather, demand one.

What's so different with the 3012?

What's so different with the 3012?


http://www.avsforum.com/avs-vb/showthread.php?t=1109524

What's so different with the 3012?

The 3012 Moxi is the new version and it is black.

It is not available in WI at the present time.

The 3012 Moxi is the new version and it is black.

It is not available in WI at the present time.

Figures. And thanks for the link black_macleod.

I guess I just have to wait for AT&T to get UVerse to my neighborhood.

If anybody who lives in the Northern Michigan or even the Wisconsin area and has a MOXI Box loose their On Demand category card. Last night between 1:30am and 1:50am my MOXI Box had to restart itself for the scheduled maintenance routine. Just a few moments ago (about 3:50pm), I have no On Demand category card. If anybody did loose the card how did you get it back.

If anybody who lives in the Northern Michigan or even the Wisconsin area and has a MOXI Box loose their On Demand category card. Last night between 1:30am and 1:50am my MOXI Box had to restart itself for the scheduled maintenance routine. Just a few moments ago (about 3:50pm), I have no On Demand category card. If anybody did loose the card how did you get it back.

I'm in Madison, WI and I just noticed that the OnDemand Tab is also missing on my Moxi also.

Well I did a reset and it didn't fix the issue. I called customer service who suggested a hard boot, unplug and plug it in again. Now all I get is flashing LED's on the display-- so I guess it just died. I requested a Moxi replacement, but I realize that it is the luck of the draw as to what the service guy has on his truck at the time. Oh well, it was nice while it lasted. The unit was exactly 5 years old, so maybe it's lifetime was up.

Well I did a reset and it didn't fix the issue. I called customer service who suggested a hard boot, unplug and plug it in again. Now all I get is flashing LED's on the display-- so I guess it just died. I requested a Moxi replacement, but I realize that it is the luck of the draw as to what the service guy has on his truck at the time. Oh well, it was nice while it lasted. The unit was exactly 5 years old, so maybe it's lifetime was up.

That totally sucks. Between 7pm and 7:45pm (EST), I just noticed that the On Demand card is back.

That totally sucks. Between 7pm and 7:45pm (EST), I just noticed that the On Demand card is back.

Late this afternoon I plugged the Moxi back in, and low and behold, it came back to life. Works just fine. Only the On Demand tab is still missing.

I'll give it overnight to reappear, if not, then I'll call customer service and see what they know about it.

Late this afternoon I plugged the Moxi back in, and low and behold, it came back to life. Works just fine. Only the On Demand tab is still missing.

I'll give it overnight to reappear, if not, then I'll call customer service and see what they know about it.

Well this morning the On Demand tab was back, so all is well again.

I just ordered the current Moxi DVR Multistream (x2) unit (Moxi MR-1500T3). Will be using it with TWC HD Service to get rid of Crapigator. If all goes well, I will get a Moxi Mate. My question is will the DVR stream adequately to a Mate over WiFi G?

Has anyone else who uses Charter's online Moxi scheduling noticed that it no longer works right with Firefox. Still works with Internet Explorer. I called and tried to get someone at Charter to understand what I am talking about, but that was a lost cause.

Yep, I noticed about two months ago! I reported it to Synacor technical support and they were apparently coming out with a code fix yesterday, but the problem still exists. Contact David at Synacor at tss@synacor.com and voice your frustrations with this issue. Charter tech support doesn't have a clue, you need to go right to Synacor for WebDVR issues.

Has anyone else who uses Charter's online Moxi scheduling noticed that it no longer works right with Firefox. Still works with Internet Explorer. I called and tried to get someone at Charter to understand what I am talking about, but that was a lost cause.

Works fine in my Firefox. Safari too. I am using a Mac however (no IE in my universe anymore.)

Email from Synacor on this issue:

11/14/2009

Dear Gary,

As David did point out before, this was part of an integration, and the issue lies with the code for the Charter DVR working inside of the Fire Fox browser. Our development teams are working to ensure that the product stability is not jeopardized once this is launched.

Again, our apologies on not having this resolved on the stated date. We will keep you posted on any updates we receive.

Best Regards,

Aaron
Synacor Technical Support

I just got a used Moxi Motorola BMC9012 DVR and it still has the account from the previous owner. I noticed that this box was from Time Warner Cable. Is it possible to reset the box so that all of the previous owner info and any other system settings could be erased? I believe this is what’s called a “cold reset” any info would be appreciated.