New member here....but have been lurking for awhile. Have a motorola moxi bmc 9012 through Charter. First time having a dvr and only got it a few months ago. It's pretty cool so far but the space seems very small, only about 20 hours. Charter said to get an external hard drive or get their other box but you can't add space to that one. You guys seem to know everything so was wondering your opinion on an external hard drive I found on tiger direct....fantom g-force 500gb ($74.96). Sorry I don't know how to do links but the item number is m261-8180. I don't know much about this stuff but I did read on here not to get a green drive. There are so many choices it is making my head spin. :confused: Thanks in advance to anyone who replies!

... Have a motorola moxi bmc 9012 through Charter. ...was wondering your opinion on an external hard drive I found on tiger direct....fantom g-force 500gb ($74.96). ...!

I use the 1TB Fantom with my Moxi. My only complaint is that it makes a fair amount of noise when playing a recorded program and recording another one or two at the same time. The arm movement is louder than I would have expected. You might want to look around for a drive that has a reputation for quietness. Having an external drive is a must for using the Moxi with HD, in my opinion.

Most important deature in a drive is either get one that doesn't go to sleep or get one where you can turn that option OFF.

New member here....but have been lurking for awhile. Have a motorola moxi bmc 9012 through Charter. First time having a dvr and only got it a few months ago. It's pretty cool so far but the space seems very small, only about 20 hours. Charter said to get an external hard drive or get their other box but you can't add space to that one. You guys seem to know everything so was wondering your opinion on an external hard drive I found on tiger direct....fantom g-force 500gb ($74.96). Sorry I don't know how to do links but the item number is m261-8180. I don't know much about this stuff but I did read on here not to get a green drive. There are so many choices it is making my head spin. :confused: Thanks in advance to anyone who replies!

I don't know about that particular hard drive, but the key as stated by others is to make sure it doesn't have a sleep mode or it won't wake up to record. There was a substantial discussion you could search for on here. FWIW, I had to pay not quite twice that for a 500GB drive almost 2 years ago, but have never come close to filling it up even with lots of sporting events and primetime television. You won't regret it.

I got this 1.5 TB one from Amazon for $90 a while back when they were having a promotion and it has performed flawlessly even though it does have a sleep mode. I think it's because it wakes up so quickly.
http://www.amazon.com/gp/product/B002QEBMBY/ref=oss_T15_product

That drive is a USB2.0 drive - doesn't an external drive have to be SATA?

Nope, for the Moxi 9012 (the older, silver one) it has to be USB 2.0.

That drive is a USB2.0 drive - doesn't an external drive have to be SATA?

Yep, only the newer 3012's use eSata

& I'm only getting 25 hours before things get deleted(set to "keep until space needed"- it's 1TB). That seems about what I was getting before I installed, or a little more, but I know the drive is operating. I improperly disconnected it once, but the shows that were recorded were still viewable. Maybe I should re-format?

& I'm only getting 25 hours before things get deleted(set to "keep until space needed"- it's 1TB). That seems about what I was getting before I installed, or a little more, but I know the drive is operating. I improperly disconnected it once, but the shows that were recorded were still viewable. Maybe I should re-format?

1. Did you properly reconnect it? IE, hook it up and reboot the Moxi.

2. Also the "keep til space is needed" is a bit confusing. I always set my recordings to "keep until I delete." The Moxi will delete stuff if it THINKS its going to need space based on your schedules. So it may delete something based on future recordings, even though you may watch something and delete it before that and have plenty of room.

For instance, have you ever gone to set up a new recording, and the Moxi says there won't be enough space, but you can still schedule? This is why. Now I don't know how long it looks into the future, but this behavior is what got me to set everything for "keep until I delete" and I've never had a problem. However I can't ever recall having 25 hours of TV stored up to watch, hehe. I generally watch and delete within a week of anything airing at the longest.

I am gonna try a re-format. Tivo's HD XL with a 1TB internal gets 300 hours, so something's definitely wrong.

I just bought a new Moxi remote and it doesn't work with my BMC9012F2. It looks like the old remote except for lighted transparent keys and peeking through the battery compartment the circuit board is different. I can program it to control the TV, just won't work with the Moxi box. Are there different remotes for different models of Moxi DVRs?

Yes the remotes are different. I have an old Moxi 9012 remote that you're more than welcome to.


I just bought a new Moxi remote and it doesn't work with my BMC9012F2. It looks like the old remote except for lighted transparent keys and peeking through the battery compartment the circuit board is different. I can program it to control the TV, just won't work with the Moxi box. Are there different remotes for different models of Moxi DVRs?

I saw where someone said there was no Legal way to get the Moxi. I do have to disagree with that. I just recently purchased 25 of the Motorola Moxi model BNC9012 at a local Auction. These were released by the Cable Company to sell and I do have them and obtained them Legally.

Yes I will be selling these but not on eBay, the fees there are ridiculous to say the least. If anyone needs one of these or parts for one just ask. I will not link where I have these for sale. I will however direct you if you need it.

Good question :)
Well, that's an understatement. I'm in a similar situation. I got 2 9012f's from a car that cleared lien sale at my work (towing company). I'm in Camarillo in Ventura County, CA. From what I've read, Adelphia was renting these boxes when they had their reign here. Now it's Time Warner, Verizon (DirectTV I think), and the satellites. I'm on Time Warner. There's no carrier branding on the boxes, no cable cards, and both have remotes. These look like so much fun (as I'm still using an upgraded Tivo Series 1...yeah, yeah, lifetime subscription. No network, no usb :eek:). So there's nothing I can do with these things, besides harvest the hard drives? No way to use them as standalone DVR's...nevermind I think I already know the answer to that last one...Good questions. It just hurts me to see nice technology lay idle until it's hayday has passed, which is usually the week following it's debut. :) Thanks for any input in advance.

I think I need to isolate the power line of my Moxi 9012. I get a recording and playback disruption whenever the nearby thermally switched fan goes on or off.

I was thinking of getting a 120v/120v isolation transformer like a Stancor P-6410 (http://www.allelectronics.com/make-a-store/item/TX-50/115VAC-50VA-ISOLATION-TRANSFORMER/1.html). Is this big enough or do I have to go to a Tripp Lite or similar? The latter seems like an expensive solution.

Any advice?

Do the newer 3xxx Moxis run less hot than the 9xxx ones?

Is Charter going to widen the distribution of the 3xxx series? Are they available in Western NC?

Do the newer 3xxx Moxis run less hot than the 9xxx ones?

Is Charter going to widen the distribution of the 3xxx series? Are they available in Western NC?

Less hot and whisper quiet

Re-posted from the other Moxi forum. Have been using an older Moxi(the silver one) through Charter with USB 2 connection to a Western Digital external HD. Had a sudden power outage last night that lasted about 10 hours. When the power came back on the Moxi reset itself but most of our recorded TV was gone and the Moxi no longer sees the external drive. I've cut the power to the external drive and disconnected it from the Moxi then hooked everything back up. Get an error message that I am either hooking up to the front port or not using a USB 2 drive. Any help appreciated. Not sure if the problem is the drive or the usb port on the Moxi. I'd prefer not have to buy a new drive unless I'm sure that's the problem. If it's the Moxi I'll take it back to Charter but I'm not sure if they still offer the Moxi as their DVR solution anymore or not. Thanks in advance.

Jim

Re-posted from the other Moxi forum. Have been using an older Moxi(the silver one) through Charter with USB 2 connection to a Western Digital external HD. Had a sudden power outage last night that lasted about 10 hours. When the power came back on the Moxi reset itself but most of our recorded TV was gone and the Moxi no longer sees the external drive. I've cut the power to the external drive and disconnected it from the Moxi then hooked everything back up. Get an error message that I am either hooking up to the front port or not using a USB 2 drive. Any help appreciated. Not sure if the problem is the drive or the usb port on the Moxi. I'd prefer not have to buy a new drive unless I'm sure that's the problem. If it's the Moxi I'll take it back to Charter but I'm not sure if they still offer the Moxi as their DVR solution anymore or not. Thanks in advance.

Jim

Well, only one way to tell actually. You either need to hook up another drive, and let the Moxi format it ... or take your current drive, wipe it on your computer, and then see if the Moxi will reformat it.

If the Moxi won't format a new drive, its the Moxi.

From my experience, its usually ok once you reformat the drive but you'll lose everything recorded on it.

Well, only one way to tell actually. You either need to hook up another drive, and let the Moxi format it ... or take your current drive, wipe it on your computer, and then see if the Moxi will reformat it.

If the Moxi won't format a new drive, its the Moxi.

From my experience, its usually ok once you reformat the drive but you'll lose everything recorded on it.

Thanks, I'll try to wipe the drive although all of our computers at home are Macs.

Jim

Re-posted from the other Moxi forum. Have been using an older Moxi(the silver one) through Charter with USB 2 connection to a Western Digital external HD. Had a sudden power outage...I've cut the power to the external drive and disconnected it from the Moxi then hooked everything back up. ...

Jim

Wait! Did you try turning off (i.e., unplug) everything, turn drive on, wait, then plug Moxi back in? This is the required order in my experience.

Yep. Tried that. Just reformatted the disc at my office. Will try to hook up again tonight. Anyone know if the HD is to be formatted as NTFS or FAT32 or if it makes a difference?

Jim

It does not matter it will format it again and it uses a Linux format.

Thanks for the info.

Jim

So I was able to reformat the Western digital HD on the PC at my office. No problem with it being recognized. But when I hooked it up to the Moxi still no go. Got the same message that I was either connecting through the front port or not using a USB 2 drive. My interpretation of this that there is a problem with the Moxi and not the external drive. Anyone have any other explanations or is it time to get a new Moxi from Charter?

JIm

I've had a 500 gig drive for years but I'm thinking of getting a larger one. What is the largest size the 9012 will support? I've seen someone with a 1.5tb, will a 2tb work?

I've had a 500 gig drive for years but I'm thinking of getting a larger one. What is the largest size the 9012 will support? I've seen someone with a 1.5tb, will a 2tb work?
Bump.

Same question.

Thanks!

Anyone?

I don't think I've seen anything about a maximum size for an external hard drive. Only thing I know is:

1. It must run continuously (ie, no sleep mode)
2. It must be a contiguous, single partition (ie, no RAIDS)

Hey DUDE do I know you??? Is ur name R.M.??

I bought a Caviar Black, 1.5TB drive from newegg on special for 110 bucks. Some theorize that it's a 2TB drive with a bad platter. Regardless, reviews are stellar, thus far.

It's working for me!

It's in a Rosewill R2S-B that's built for 2 drives with a fan. The price was reasonable and I like the idea of the fan, though a Google study seems to indicate that heat may not be such a negative factor. Still... it gets pretty warm in my, particular entertainment center. Thus far, the air coming out of the case is very cool.

The case is by no means silent, but it's not terrible. It seems to add a little, extra noise to the already noisy 9022. If I could get a read of the temp of the drive, I would disable the fan and keep an eye on it. I might just do that and use my hands as a guide. With only 1 drive in the aluminum case, it shouldn't be too bad in there.

Knock on wood it's working great! It's already got a pile of stuff on it and it's reading 20% full. It replaced a dead 750Gig drive. Based on how much I had on that drive, the new one seems about right when it comes to available space. So nice to be able to record free, HDNET movies at a whim, with no regard to available space!

Cheers!

Hey Rob Moore...
This is Penny your Dudette...Look me up on facebook if you can find me...lol

If anybody in the Traverse City-Cadillac Charter area and who has a MOXI Box notice something different today (7-14-10). You should have noticed that the channels list is completely different with the actual line up mixed in. You may have also noticed that there isn't a channel logo and program information for the majority of the channels. I stopped into my local billing office here in Cadillac, Michigan and the person told me that somebody got into the system and changed the settings on the channel map. She also told me that in Manistee, Michigan that the Internet and Phone Services are completely out. Should have more information by tomorrow.

Where is the IR receiver on the MOXI 9012?

Arg, my replacement Moxi died after only 8 months. The first one lasted several years. I wonder if the second one was old before I got it.

Arg, my replacement Moxi died after only 8 months. The first one lasted several years. I wonder if the second one was old before I got it.

Get a 3012 all the 90xx models are old and used.

Get a 3012 all the 90xx models are old and used.

Ours just succumbed last weekend. Assuming it was heat related as the power supply/plug area smelled.

This is with good venting and USB fan!!

The 90xx lasted 8 yrs!!:eek: Dang lucky!!


No 3012's here yet!!:( but the local office said they were expected soon.

Hate the ole DCT menu...:eek:

BC

Where is the IR receiver on the MOXI 9012?

The IR receiver on the Moxi 9012 is located to the upper right of the time display as you view the unit from the front.

I know I am going to have to call into the service center to probably get this resolved but my guide data is gone and it looks like even the channel list is messed up (wrong or missing icons on channels). FYI, Thursday mornings are the weekly auto reboot/reset performed by Charter/Moxi. I went into the service menu trying force an update, the context update fails (I assume this is the channel information, but who knows) the program guide trigger said it started downloading but that too had no effect. If I had to guess what is wrong is someone must have updated something last night that messed up the channel list and that broke the guide data. I have charter in Rochester, MN so wondering if anyone else in this area or other areas are having an issue with this right now, or if it has happened to others in the past what was needed to correct the situation (would love to have the required answer for service rather than have them try all the things I did already have done another time, like I never thought about rebooting the box myself to correct the problem).

I know I am going to have to call into the service center to probably get this resolved but my guide data is gone and it looks like even the channel list is messed up (wrong or missing icons on channels). FYI, Thursday mornings are the weekly auto reboot/reset performed by Charter/Moxi. I went into the service menu trying force an update, the context update fails (I assume this is the channel information, but who knows) the program guide trigger said it started downloading but that too had no effect. If I had to guess what is wrong is someone must have updated something last night that messed up the channel list and that broke the guide data. I have charter in Rochester, MN so wondering if anyone else in this area or other areas are having an issue with this right now, or if it has happened to others in the past what was needed to correct the situation (would love to have the required answer for service rather than have them try all the things I did already have done another time, like I never thought about rebooting the box myself to correct the problem).
I don't know what happened, maybe the program guide update just took a very, very long time to finish, but my guide is back now and the channel icons are corrected too. Still would like to hear if anyone else had this issue or if it was just me, I still don't think its a coincidence that it happened on auto reset/reboot day.

I don't know what happened, maybe the program guide update just took a very, very long time to finish, but my guide is back now and the channel icons are corrected too. Still would like to hear if anyone else had this issue or if it was just me, I still don't think its a coincidence that it happened on auto reset/reboot day.

The same thing happened to me in Asheville, NC, and apparently at close to the same time you experienced trouble (between approximately 9 A.M. and 1 P.M. Eastern). I rebooted Moxi when I first noticed the issue about 9:40, but nothing changed. I got busy with some other things and was intending to call Charter if the problem persisted. Turned on the TV for the Braves game about 1 P.M. and all the data was back.

Definitely not a normal occurrence. Somebody must have hit the wrong button in "Charter Land" this morning.:p;)

Tom

My Moxi 9xxx remote is beginning to fail (not the batteries). Is there some way I can exchange remotes at the local Asheville NC office without waiting for an appointment? In the past I have had no luck attempting any transaction at the office.
I do not want to exchange the Moxi unit itself.
Is there a local phone number?

My Moxi 9xxx remote is beginning to fail (not the batteries). Is there some way I can exchange remotes at the local Asheville NC office without waiting for an appointment? In the past I have had no luck attempting any transaction at the office.
I do not want to exchange the Moxi unit itself.
Is there a local phone number?


Hi rwinner,

I had the same problem about a year ago. I didn't find a local phone number, so I went on over to the office. They just took the old Moxi 9022 remote and gave me a new one. No one was waiting in line when I got there, which made it a really quick transaction. Hopefully, it will work the same way for you.


Tom

Hi rwinner,

...so I went on over to the office. ...Hopefully, it will work the same way for you.


Tom

Tom,
Thanks and it did work.

Today my 9012 finally DIED. I had it ever since 2003 or 2004. Now I'll have to go to a sucky Motorola HD DVR for a 2nd time. I'll have to ask the Charter Tech to see if they could get the 3012 for the Traverse City-Cadillac area.

I had to disconnect my 9012 Moxi this morning in preparation for an AT&T U-verse install which unfortunately never came. When I reconnected the Moxi, I could not power it up. Tried holding in the Reset button for 15 to 20 seconds . . . nothing. Is it dead, or is there some other way I can power this back up until AT&T finally comes and replaces it?

I just got a replacement for my dead 9022 with another 9022. During the call the service tech said there was a way to copy shows off of the external hard drive to a PC and also a way to use the old external hard drive on the new system without reformating it. Any thought on how to do this...TIA

Got my 3 tuner Moxi a couple of days ago. Lovin' it! Any ideas on a cheap universal for the new Moxi? Additional remotes are apparently not available!

I just got a replacement for my dead 9022 with another 9022. During the call the service tech said there was a way to copy shows off of the external hard drive to a PC and also a way to use the old external hard drive on the new system without reformating it. Any thought on how to do this...TIAEverything I've ever read would indicate his statement about copying shows is wrong. The data are encrypted and tied to the Moxi hardware, and unreadable by anything but the Moxi you just turned in.
You can use an old external drive if you put it in a USB-connected enclosure, but it will have to be formatted by the Moxi to be usable. I have never heard of anyone not having to run through the format process, and everything I've seen and read agrees.

Got my 3 tuner Moxi a couple of days ago. Lovin' it! Any ideas on a cheap universal for the new Moxi? Additional remotes are apparently not available!The Logitech Harmony remotes have typically worked well with Moxi, but I don't know if that constitutes "cheap" to you. :) I've used 2 different Harmony remotes that were around $90 and $150, and had good results.

The Logitech Harmony remotes have typically worked well with Moxi, but I don't know if that constitutes "cheap" to you. :) I've used 2 different Harmony remotes that were around $90 and $150, and had good results.

I guess I should have said "inexpensive". My problem is that I need five of them to mirror what my new Moxi does for each of the remote HDTV's. They need to be a learning remote since no one will have the new Moxi code.:D

I apparently cannot get any of the new Moxi remotes....not available for purchase (yet). I have a HDTV distribution system that sends the same composite signal to five HDTV's throughout the house from one Moxi.

Have you confirmed they don't have the new Moxi codes? Logitech is usually pretty good about keeping code databases current (since the application to program your remote is on a computer, it always gets the current info from Logitech). Plus, the Harmony remotes can learn codes as well. I've taught my Harmony remote about half a dozen functions in my spare time.

hi, i'm sorry if this is a stupid question. i currently rent a silver moxi (i believe it's the 9xxx series) from Charter (I live in Madison WI). This is the third Moxi box i've used in 6+ years. I really like the interface so every time my moxi broke down, i demanded Charter to replace it with another moxi. i do not want the other black box Charter offers.

the latest one's been acting up too now. sometimes shows don't get recorded. on a couple of occasions, i saw Moxi was recording the show (with record light on), but once i turned on my TV and browse to recorded show section, the show was not there. then i headed to the schedule menu and saw "failed (no signal)" message.

so my questions.

1. has anyone run into the failed error message? does it have something to do with the signal coming to my home?

2. i may decide to shed out $500 to buy a moxi box for myself. if i do that, would i still need to pay any fees to Charter? i think the answer is yes, then what do i really save by going this route? if you want to look at this question from another angle, what does Charter gain by providing its customers free moxi boxes? does the answer to this question also apply if i decide to by a Tivo? i never got into this Tivo technology, so don't really understand why people would buy their own box (from Bestbuy) if the cable provider would just give the devices out for free (or maybe $5 extra every month to rent it).

oh, also, it looks like if i hook up an external hard drive to my moxi, it sometimes slows down to a crawl when i go through the menus. anyone else has this problem?

thanks for your time!

hi, i'm sorry if this is a stupid question. i currently rent a silver moxi (i believe it's the 9xxx series) from Charter (I live in Madison WI). This is the third Moxi box i've used in 6+ years. I really like the interface so every time my moxi broke down, i demanded Charter to replace it with another moxi. i do not want the other black box Charter offers.

the latest one's been acting up too now. sometimes shows don't get recorded. on a couple of occasions, i saw Moxi was recording the show (with record light on), but once i turned on my TV and browse to recorded show section, the show was not there. then i headed to the schedule menu and saw "failed (no signal)" message.

so my questions.

1. has anyone run into the failed error message? does it have something to do with the signal coming to my home?

2. i may decide to shed out $500 to buy a moxi box for myself. if i do that, would i still need to pay any fees to Charter? i think the answer is yes, then what do i really save by going this route? if you want to look at this question from another angle, what does Charter gain by providing its customers free moxi boxes? does the answer to this question also apply if i decide to by a Tivo? i never got into this Tivo technology, so don't really understand why people would buy their own box (from Bestbuy) if the cable provider would just give the devices out for free (or maybe $5 extra every month to rent it).

oh, also, it looks like if i hook up an external hard drive to my moxi, it sometimes slows down to a crawl when i go through the menus. anyone else has this problem?

thanks for your time!

You'd have to pay cable card fees, same is true for a TiVo. You actually pay a monthly lease on your Moxi so it's not free. If you buy a TiVo you may make up those costs over the life of the device and you can use them on different providers. There are also extra features depending on the box you buy. Personal choice really.

So I've been out of the charter loop for about 3 years, back when they were giving out the old silver Moxi box DVR systems. I recently came back because U-verse is not available where I moved to.

When I got everything set up, Charter stated they were using Moxi HD DVR systems and I thought that would be great because I could have them do that with a Mate and take care of two rooms. However, they said there is no mate right now??? I thought it was due to having new Moxi systems, but I looked online and I see there are Mates made for the Moxi HD DVR. So, what's the deal here and does anyone know when/if Charter will be allowing people to get Mates?

So I've been out of the charter loop for about 3 years, back when they were giving out the old silver Moxi box DVR systems. I recently came back because U-verse is not available where I moved to.

When I got everything set up, Charter stated they were using Moxi HD DVR systems and I thought that would be great because I could have them do that with a Mate and take care of two rooms. However, they said there is no mate right now??? I thought it was due to having new Moxi systems, but I looked online and I see there are Mates made for the Moxi HD DVR. So, what's the deal here and does anyone know when/if Charter will be allowing people to get Mates?

I don't think Charter has rolled out Mates in quite some time. Some people might have legacy Mates, but nobody gets new ones.

Charter has a new Motorola "Whole House DVR" setup now. Here's the link:

http://www.avsforum.com/avs-vb/showthread.php?p=19731975#post19731975

Well after a long run of Charter Moxi replacements, they have finally said no more Moxi's and I had to suck it up and accept the Motorola DCH, but only as a back-up. My primary DVR is a new 3-tuner Moxi, and the backup to the DCH is a workhorse Replay. :mad::mad:

I have recently hooked up my Slingbox to work on the Charter supplied Motorola DCH DVR. Now I need to find a way to convert wireless network back to ethernet (Slingcatcher only works with wired ethernet). Has anyone done this successfully? Another problem with this is that Hotels always require an "I accept" acknowledgement of their terms for use with the internet, but there's no way to insert the "I accept" with this device. I have rarely been successsfull in conning the network person responsible for the hotel to input my Slingcatcher IP address and approve.:D

Well after a long run of Charter Moxi replacements, they have finally said no more Moxi's and I had to suck it up and accept the Motorola DCH, but only as a back-up. My primary DVR is a new 3-tuner Moxi, and the backup to the DCH is a workhorse Replay. :mad::mad:

Well, I can sympathize.

I have two old Replay TVs in the house (only SD :( ) and wish I had a 3-tuner.

Right before Thanksgiving my 9012 let its smoke out and of course it stopped working. After a few non-successful replacements from Charter they gave me the new Motorola DCH DVR. I HATED IT:eek:
The replay button was 15s (too long), the Charter remote didn't support a 30s skip button (I use that feature constantly and had to have a 2nd universal remote to make it work, because the Charter remote can't learn or alter buttons), and the interface is clunky and ugly. It DID have a better picture quality and allowed me to connect via HDMI for ease, but with no USB capable external hard drive (only eSata which I would have to buy one) it just wasn't acceptable. To add insult to injury the box locked up twice a day and in the 6 weeks or so I had it never lasted more than about 14 hours before locking up which isn't a great feature for a DVR when the whole point of it is to record things when you aren't there and consequently aren't there to know it has locked up.

To conclude my story, I was told that Charter was phasing out Moxis (only a week after a different technician implied that the newer ones were going to be rolled out any day. I really didn't feel like having a revolving door of service techs until I got a "good" Moxi only to have it fail within a few months to a year and lose everything on my hard drive again and be right back in the revolving Moxi game.

I really like the Moxi and didn't really have anything against Charter who are adding HD channels (albeit slowly) and the Multi-Room view and have been okay service wise to me, BUT

I am now a customer of Direct TV paying less per month to get more HD channels and way more channels on my other SD TVs in the house. :p

I may be back to Charter in 2-3 years when my good deal with Direct TV runs out, but hopefully by then they will have a decent HD DVR. Unfortunately now, I have a new mission of getting my Replay TVs updated with Direct TV IR codes to control them which is a whole other thread I need to educate myself on.

To all you Moxi users: I will miss my Moxi and good luck to you all

Well, I can sympathize.

I have two old Replay TVs in the house (only SD :( ) and wish I had a 3-tuner.

Right before Thanksgiving my 9012 let its smoke out and of course it stopped working. After a few non-successful replacements from Charter they gave me the new Motorola DCH DVR. I HATED IT:eek:
The replay button was 15s (too long), the Charter remote didn't support a 30s skip button (I use that feature constantly and had to have a 2nd universal remote to make it work, because the Charter remote can't learn or alter buttons), and the interface is clunky and ugly. It DID have a better picture quality and allowed me to connect via HDMI for ease, but with no USB capable external hard drive (only eSata which I would have to buy one) it just wasn't acceptable. To add insult to injury the box locked up twice a day and in the 6 weeks or so I had it never lasted more than about 14 hours before locking up which isn't a great feature for a DVR when the whole point of it is to record things when you aren't there and consequently aren't there to know it has locked up.

To conclude my story, I was told that Charter was phasing out Moxis (only a week after a different technician implied that the newer ones were going to be rolled out any day. I really didn't feel like having a revolving door of service techs until I got a "good" Moxi only to have it fail within a few months to a year and lose everything on my hard drive again and be right back in the revolving Moxi game.

I really like the Moxi and didn't really have anything against Charter who are adding HD channels (albeit slowly) and the Multi-Room view and have been okay service wise to me, BUT

I am now a customer of Direct TV paying less per month to get more HD channels and way more channels on my other SD TVs in the house. :p

I may be back to Charter in 2-3 years when my good deal with Direct TV runs out, but hopefully by then they will have a decent HD DVR. Unfortunately now, I have a new mission of getting my Replay TVs updated with Direct TV IR codes to control them which is a whole other thread I need to educate myself on.

To all you Moxi users: I will miss my Moxi and good luck to you all


Hi UVa Wahoo in WNC


I have Charter TV service and I also like the Moxi 9012 rented to me by Charter. I've had the unit since 2006---sure hope it'll last a while longer.

Did you know that a Moxi can be purchased by the end user rather than rented from Charter? (Here's a Moxi link: http://www.moxi.com/us/home.html). Until fairly recently, I didn't realize this option was available. In the event that my present machine goes kaput, I'm considering a Moxi purchase, or possibly going with satellite service.

By the way, does Direct TV allow you to use another DVR or only a device they provide?


Tom

Tom,

I am not certain, but as far as I know you must use Direct TV's DVR. From what I understand lots of companies used to make boxes that worked on their dishes, but I am fairly certain that now the boxes have to come from them (though I certainly could be wrong).

As far as buying a MOXI directly I never really considered that option since as much as I enjoyed the use of the MOXIs I know of WAY too many failures from reading these boards and from personal experience of going through several just in a 2-3 year period. Possibly the consumer boxes are more reliable, but it wasn't worth the expense to me to chance it.

Good luck

UVa Wahoo,

What do you think just happened last week? You guessed it: my Moxi finally died, after five years of service.

Charter brought a replacement unit---a Motorola DCX 3400 or "Moto"---which I've decided to try out for a few months before deciding whether to purchase my own Moxi or something else.

When I told the Charter tech that I had used the Moxi for five years without any trouble, he was absolutely agog:eek:! He said they used to replace Moxi units after only 5 or 6 months usage (on average), but for some time they had been replacing dead Moxis with newer Motorola models. Apparently, I was an exceedingly fortunate Moxi user for five years!

We'll see how the DCX 3400 works out. So far, I like it's functioning very much. I especially like the fact that it has onboard recording storage of 320 gig, which is four times that of the Moxi 9012 (The newest Moxi for purchase advertises 500 gig onboard storage capacity).

Anyway, I guess I should consider myself lucky that I had a working Moxi as long as I did. If the the Moto continues to perform well, I may keep renting it...if not, I'll start looking at other options (though I don't want to get stuck with a $500-$600 Moxi that dies on me!). Time will tell on the Moto.


Tom

UVa Wahoo,

What do you think just happened last week? You guessed it: my Moxi finally died, after five years of service.

Charter brought a replacement unit---a Motorola DCX 3400 or "Moto"---which I've decided to try out for a few months before deciding whether to purchase my own Moxi or something else.

When I told the Charter tech that I had used the Moxi for five years without any trouble, he was absolutely agog:eek:! He said they used to replace Moxi units after only 5 or 6 months usage (on average), but for some time they had been replacing dead Moxis with newer Motorola models. Apparently, I was an exceedingly fortunate Moxi user for five years!

We'll see how the DCX 3400 works out. So far, I like it's functioning very much. I especially like the fact that it has onboard recording storage of 320 gig, which is four times that of the Moxi 9012 (The newest Moxi for purchase advertises 500 gig onboard storage capacity).

Anyway, I guess I should consider myself lucky that I had a working Moxi as long as I did. If the the Moto continues to perform well, I may keep renting it...if not, I'll start looking at other options (though I don't want to get stuck with a $500-$600 Moxi that dies on me!). Time will tell on the Moto.

Tom

Tom,

I had the MOXI 9012 until it died on 9-11-10. I had it from either June 2003 or June 2004 until 9-11-10. Then I got the Motorola DCX3400 on 9-13-10. I have to say the DCX3400 is a good unit with a 320 GB hard drive, but I miss the MOXI SuperTicker for Entertainment News and other News. On the AVS Forum there is a thread for the DCX3400.

Jed

UVa Wahoo,

What do you think just happened last week? You guessed it: my Moxi finally died, after five years of service.

Charter brought a replacement unit---a Motorola DCX 3400 or "Moto"---which I've decided to try out for a few months before deciding whether to purchase my own Moxi or something else.

When I told the Charter tech that I had used the Moxi for five years without any trouble, he was absolutely agog:eek:! He said they used to replace Moxi units after only 5 or 6 months usage (on average), but for some time they had been replacing dead Moxis with newer Motorola models. Apparently, I was an exceedingly fortunate Moxi user for five years!

We'll see how the DCX 3400 works out. So far, I like it's functioning very much. I especially like the fact that it has onboard recording storage of 320 gig, which is four times that of the Moxi 9012 (The newest Moxi for purchase advertises 500 gig onboard storage capacity).

Anyway, I guess I should consider myself lucky that I had a working Moxi as long as I did. If the the Moto continues to perform well, I may keep renting it...if not, I'll start looking at other options (though I don't want to get stuck with a $500-$600 Moxi that dies on me!). Time will tell on the Moto.


Tom

Tom, I am in the same market as you (on my third MOXI since 2004). Two questions...1) Is the eSATA port on the Charter DCX 3400 enabled and 2) Does Charter have to dispatch a tech to the house to install it (like the MOXI)? Thanks

Tom, I am in the same market as you (on my third MOXI since 2004). Two questions...1) Is the eSATA port on the Charter DCX 3400 enabled and 2) Does Charter have to dispatch a tech to the house to install it (like the MOXI)? Thanks

Hi CheckJV,

If I may, I'll respond to your second question at the outset: Yes, a Charter tech brought the Moto to my house and set it up.

Now to your first question: I take it that you want to use the eSATA port on the DCX3400 to connect an outboard hard drive for additional storage (?). I didn't ask the Charter rep specifically about that issue, since I anticipated that the 320 gig capacity onboard the 3400 would be fine for my needs.

However, from what I can gather, the news is not favorable if you are looking to connect a hard drive to the DVR. Here is a link to the "Help Video" page on the Charter website: http://www.myaccount.charter.com/customers/support.aspx?menuitem=54#top .

There is a video on this page which indicates (I paraphrase) that additional storage capacity via external drive is not supported at this time and that Charter has no current plans to make that feature available. The reason given was that their research showed that the onboard storage provided was sufficient for most customers. You can scroll down the page to find the video I referenced, which is entitled "TV Help Motorola DVR". This video is the same one the Charter Tech played for me while he was setting up the DVR. The specific question about external hard drive and extra storage is answered within a segment called FAQ, approximately 75%-80% deep into the video runtime.

Hope this helps.


Tom

Hello Tom,

Thanks for your quick and complete reply. I have a 320GB USB drive attached to my 80GB MOXI now and the storage capacity is sufficient so I agree that the 320GB Moto should meet my requirements. It's always nice to be able to add more space so too bad about unsupported external storage on the Charter unit. I hope to keep my current MOXI alive for a while but at least the Moto 3400 looks like decent option when my MOXI kicks the bucket. Thanks again --CheckJV

I have had a moxi for several years now and finally got around to attaching an external drive (yeah, I know - should have done this a LONG time ago!)

My drive seems to randomly disconnect though, and I'm not sure why.
I have a Seagate FreeAgent GO 320G drive attached to the back USB port. It connects fine and appears to be using the drive with no issues - except for disconnecting every few hours.

I have disabled the sleep setting on the drive (sleep NEVER setting).

It may be the moxi itself -- periodically the remote stops responding (but the front-panel buttons still work). My remote works fine with my stereo, xbox, etc. and the batteries are fully charged. Unplugging the moxi and rebooting seems to correct it for a while...

Any ideas?

I've been using Moxi for years. I used to have random problems with different external drives and one day just decided to go with the "official" Western Digital DVR expander. It's a 1TB drive that's officially supported by TIVO and since I've been using only those, I've never had ANY problems. Just my opinion mind you, but worth every cent to me.

Folks,
A couple weeks ago, after one of my Moxi boxes died I tried to replace it with another Moxi. But after waiting all morning for a service appointment, the installer called to tell me that that monday a letter came down from corporate to start pulling Moxi boxes out of homes for good. They were even told to remove perfectly good working Moxi boxes from homes too.

Since I still had one good working unit, I told the installer to not bother coming to my home since I wouldn;t allow him to remove my working Moxi.

I guess I'll just have to move my business to DirecTV!!

P.S. Charter anounced in late January that they expect to release a TiVo based DVR later this year.

I just had a service guy because of the channels missing on my moxi, it is a SDV issue. After reading on DSL reports about what channels are missing I decided to keep my box for now. The service person did not try to take my box. As a matter of fact he has one, though it is the newer black one. I am in the St Louis area.

I had a service tech come out yesterday to look at my moxi 9022, which was in pretty bad shape (spontaneous reboots, the remote intermittently stopped working for the moxi only - worked fine for my other components, lockups & pixellation, loud pops & crackling on the analog channels, external drive constantly disconnecting, etc).

He replaced it with a Motorola DCX3501-M. It's supposedly more stable, it's got a bigger hard drive (500G), it's got HDMI outputs, etc.

It also has a REALLY crappy user interface, no external hard drives allowed, the Mate cannot pause/rewind live TV or record shows any more, etc. Oh, and charter is hitting me an extra $5/month over the moxi rate./

All in all, my opinion so far is that it's a major usability step backwards from what Digeo gave us all the way back in 2006. I'm not happy. :(

I had a service tech come out yesterday to look at my moxi 9022, which was in pretty bad shape (spontaneous reboots, the remote intermittently stopped working for the moxi only - worked fine for my other components, lockups & pixellation, loud pops & crackling on the analog channels, external drive constantly disconnecting, etc).

He replaced it with a Motorola DCX3501-M. It's supposedly more stable, it's got a bigger hard drive (500G), it's got HDMI outputs, etc.

It also has a REALLY crappy user interface, no external hard drives allowed, the Mate cannot pause/rewind live TV or record shows any more, etc. Oh, and charter is hitting me an extra $5/month over the moxi rate./

All in all, my opinion so far is that it's a major usability step backwards from what Digeo gave us all the way back in 2006. I'm not happy. :(

That is why even though Moxi has a problem with SDV I am sticking with it for as long as the unit runs. I baby that thing.

Folks,
A couple weeks ago, after one of my Moxi boxes died I tried to replace it with another Moxi. But after waiting all morning for a service appointment, the installer called to tell me that that monday a letter came down from corporate to start pulling Moxi boxes out of homes for good. They were even told to remove perfectly good working Moxi boxes from homes too.

Since I still had one good working unit, I told the installer to not bother coming to my home since I wouldn;t allow him to remove my working Moxi.

I guess I'll just have to move my business to DirecTV!!

P.S. Charter anounced in late January that they expect to release a TiVo based DVR later this year.

The Tivo news is good. It at least appears that Charter is attempting to change with the times as they are alluding to Internet features in the new TIVO.
However, my fifth Moxi died this week. Charter came out the same day and replaced it, with what the tech said is, the last Moxi I will get. I have recently purchased a 2nd generation Apple TV and Roku. I am learning a new way to watch TV. As it stands, the only thing Charter has to offer me that I care about is local HD channels and the Moxi. Theoretically I can get my local HD channels with an antenna. When this Moxi dies, I am going to ask for the new TIVO and a HD channels only package. I am willing to pay $40 a month for that. If they say no I will be saying good bye to Cable TV.:rolleyes:

I'm a holdover user of the old Moxi BMC9022, as I like having a full functioning secondary box (Mate) that allows for pause/rewind of live TV plus recording. I also like having one central hard drive for the whole house, as I have a Slingbox Pro-HD hooked up to it. Just curious how many other BMC9022 users there still are.

I don't know if anyone can help me out or not but I am having issues with my old Moxi DVR. I am renting it from Newwave Communications and my guide won't populate and the external hard drive option has disappeared. I called them and they sent signals and nothing has worked. Has anyone had these issues before? Any help would be greatly appreciated. Thanks in advance.

If anyone in the St. Louis area is in need of a MoxiMate box let me know. The mate will work as a secondary receiver on the Moxi 9022 box. You can have more than one mate hooked up to the system, but only one can be plugged in/powered on at a time.

I should have the power supply and remote to go with it.

Price is free if you want to pick it up. Let me know.

I might be interested. You sure only one Mate can be powered up at any one time? I already have one Mate hooked up, but could I use this on another TV in my house, and just use one or the other but not both at the same time?

It's been a while, but from what I remember you would actually unplug one mate when using the other mate. Not that big of a deal to get the functionality of the extra box.

Let me know, if you want it, it's yours.



I might be interested. You sure only one Mate can be powered up at any one time? I already have one Mate hooked up, but could I use this on another TV in my house, and just use one or the other but not both at the same time?

My Moxi died this past Monday (burned-up components inside). Now I have a Motorola DCX3501-M.

That's why I keep a little fan blowing 24/7 at the back end of the box. But eventually I'll probably loose the box like you.

Well I think I have finally made the decision to give up on Moxi and get the alternate box available. I have lived with the Moxi's overheating and dying time and time again. Living with the deterioration of the picture over time. The freezing, the pixilating etc.
My external hard drive bit the dust last week after several good years of service. The hard drive I replaced it with pauses and starts. If it pauses too long the Moxi will reboot. So rather than try and find a compatible hard drive I am just going to switch over to the other box, what ever that is, in the Medford Oregon area. My one question before I pull the trigger is what is the HD capacity of the other box? If it is 320GB + it will serve my needs. Thanks:confused:

I have optimum/cablevision and i am having issues receiving some channels up in the 700 like stated above. I had the issue before when i wasn't using the tuner adapter because i wanted the 3 tuners. I have an mcard and a tuning adapter that got the update for the three tuners but certain channels aren't coming in. It says i don't subscribe to the channel. What am i doing wrong. Do i have to call cablevision or moxi? Thanks