Originally posted by Eyecannon
quick suggestion:

When recording 2 shows at once, make the jump button jump between the two shows, and not some possible third channel, whcih makes it pop up with the cancel recording screen.

Unfortunely, the actual Moxi have only 2 Tuners no 3, so you can only record 2 channels at the same time and see one of them. You can also see the recorded programs if you don't want see the recording programs.

But if you want make as many us , connect another cable box to see others channels. Reviewing some documentation of Motorola, there will be other Moxi box with 4 tuners called The Moxi™ Media Center Reference Platform taht will has:

Digeo X-Stream chipset with gaming-class 3D graphics engine
Up to four analog, digital, and high definition tuners
Built-in hard drive and optional DVD/CD drive
DOCSIS 2.0 cable modem and DSG compliant
Support for up to four TVs

Trade

Originally posted by trade
Your explanation is excelent, first time I understand the difference between those boxes. So my 5100 will be fine with my HDTV for now. Maybe Jim can include in the Moxi Tips to everyone be clear about why Moxi sees so ugly with my HDTV set. But one second why Moxi component signal is more ugly than DTC5100 in the HD channels also?

Thanks
Trade Can't comment on the BMC90xx boxes specifically since I have used the 6200 & 6412 series only. SD & HD digital picture quality look about same on both those boxes to me (set to 1080i for HD channels and 480p for 4:3 channels and displayed on a 32" HD LCD 1024x768 native resolution via DVI->DVI connection) - analog channels look different but both are very crappy (a lot of snow-like noise). Analog channels tuned through TV NTSC tuner (no encoding) or ReplayTV PVR (much better encoding even at lowest bit-rate setting) look MUCH better (better encoder hardware).

Note that by definition encoding the analog channels to mpeg2 will ALWAYS degrade picture quality since it's a lossy process - multiple mpeg2 re-encodes progressively degrades picture quality. However, as anyone with a ReplayTV 5xxx series can attest, it does a great job especially at medium/high settings proving that with the right hardware the picture degradation can be very minimal.

Originally posted by trade
Unfortunely, the actual Moxi have only 2 Tuners no 3, so you can only record 2 channels at the same time and see one of them. You can also see the recorded programs if you don't want see the recording programs.

But if you want make as many us , connect another cable box to see others channels. Reviewing some documentation of Motorola, there will be other Moxi box with 4 tuners called The Moxi™ Media Center Reference Platform taht will has:

Digeo X-Stream chipset with gaming-class 3D graphics engine
Up to four analog, digital, and high definition tuners
Built-in hard drive and optional DVD/CD drive
DOCSIS 2.0 cable modem and DSG compliant
Support for up to four TVs

Trade

Uh, reread my post dude. I know there are only two tuners. What I am saying is if you are recording 2 things at once, currently if you press jump, it might try to jump to a third channel, which brings up that screen "do you want to cancel A/B?" I think if two things are recording, the jump button should only jump to the other currently recording channel. Ya dig?

Originally posted by MoxiGuy
bobafett86 and astroglide,

I'm looking into this (FF issue). I'll post on this when I get an answer confirmed.

I notice the 1X FF issue too. I assumed it was all the 'digital' channels but the only one I ever record is BBC america. The other thing that happens too is then when you hit play, it sometimes jumps back 2 or so minutes for no apparent reason. Or if you over shoot a bit and touch the back button it will do the same few minutes back instead of 7 seconds.

I have been reading this forum for the past few days and wanted to say thanks for all of the great information and discussion.

I just received my Moxi box on Monday. I am on Charter in the Hopkinsville, KY/Clarksville TN market. I was told by the tech that installed my box that this was only third day that the Moxi box was available here.

The tech was 1.5 hours late due to problems with previous appointments. I called Charter they did give me a 20 dollar credit for missing my appointment (good thing I can work from home). I just wonder why they cannot call when they know they are running late?

Anyway, the install took about 30 minutes. The tech had to remove a splitter from my line in order to get the best possible signal for the Moxi box. The tech noted that the signal requirements for the Moxi box was more strigent then regular cable. He connected the Moxi to my TV via component cabels that he provided.

After booting the Moxi, we had to wait about 45 minutes for an IP address to be downloaded for the box. The tech indicated that this process at the beginning of the day only takes just a few minutes but had been taking longer as the day goes on.

I noted that I had several questions and the tech answered all of them and did not appear to want to leave since he had two other installs at it was 4:30pm by the time he left.

I asked the tech about HD service and that is not avaialble yet here and he did not know when it would be available.

Overall, I am pleased with the Moxi service. I have noted the the analog picture is not as good as before but since I do not have HD, I really do not have anything to compare it to so I am fine for now. My version of software still has the 30 sec skip function, and no games but I am in no hurry to give up the 30 second skip function.

The remote seems to work well from most anywhere in the room and in fact seems to work better then the remote I had for my old digital cable box.

The menu repsonse is sluggish at time, especially when pressing the remote several times in a row when scanning through channels.

My list of suggestions or improvements (most have already been discussed many times previously):

1) Ability to attach additional storage via the USB ports.
2) When recording a series like Oprah (for my wife), I get the same show on two different channels in my market (22 in Bowling Green and 4 in Nashville). I would like to be able to say to record the series on only one channel or have Moxi see that it only needs to record the same show once on one or the other channel but not both.
3) A dvd burner to be able to save specific shows off you want to keep. Or let us use the network port to connect from our PC to download specific shows off to burn to DVD.
4) Option to display the channel number instead of the time on the front display of the Moxi box.
5) Ability to schedule a recording remotely via a web site when I am not home.
6) A power off and on switch. I have an entertainment center where I have to move the TV out in order to unplug the box. It would be nice to be able to kill the power without having to unplug the unit.
7) When tuning a digital channel that I have not subscribed too, it appears to take a long time before the message is displayed that I cannot view this channel. Can this response time be improved or can the Moxi box just be programmed to skip channels that I am not authorized to or paying for?

Thanks again for the great sharing of information.

Another suggestion, have the ability to turn the Moxi unit off. You could also have to Moxi automatically turn on to record a show when you have a show scheduled to record but the Moxi unit is off. Also the Moxi unit could to on automatically when theirs an update.

Originally posted by dsampley

2) When recording a series like Oprah (for my wife), I get the same show on two different channels in my market (22 in Bowling Green and 4 in Nashville). I would like to be able to say to record the series on only one channel ...
6) A power off and on switch....
7) ... can the Moxi box just be programmed to skip channels that I am not authorized to or paying for?

welcome.. thanks for the suggestions.

some notes:

2) That's what currently happens; when you record a show by Title, Moxi only schedules it on the channel that you select from. If you want the show on multilple channels, you have to select each channel separately for a series recording.
6) if you turn the power off, then Moxi won't be able to record programming. You should only power down when you are leaving for an extended time. What we're looking at for future versions is a low-power stand-by mode. But I don't expect we'll ever have an "off" switch.
7) Go to Settings > Channel list. uncheck channels you don't subscribe to (or don't ever want to see)

As for the others, they are good ideas. We're considering them for future versions.

Originally posted by Eyecannon
Uh, reread my post dude. I know there are only two tuners. What I am saying is if you are recording 2 things at once, currently if you press jump, it might try to jump to a third channel, which brings up that screen "do you want to cancel A/B?" I think if two things are recording, the jump button should only jump to the other currently recording channel. Ya dig?

I prefer that the Moxi ask me. because if I am recording is more probably that I want see later that 2 programs, in other hand I want go to live TV I need one of the tuners and I must decide what program I stop the recording.

I think that the developers have that though first and they following the interaction of TV users.

TRADE

The problem you are seeing with FF speeds on certain channels stems from the way they are digitized and encoded. The problem channels have a scheme called "progressive i-frames." We've added some new code to Moxi version 3.2 specifically for progressive i-frames. In 3.2 you should find that FF and Rew. work consistently across all channels.

Originally posted by Eyecannon
Uh, reread my post dude. I know there are only two tuners. What I am saying is if you are recording 2 things at once, currently if you press jump, it might try to jump to a third channel, which brings up that screen "do you want to cancel A/B?" I think if two things are recording, the jump button should only jump to the other currently recording channel. Ya dig?

yeah, i wish it would do that too

Originally posted by MoxiGuy
welcome.. thanks for the suggestions.

some notes:

2) That's what currently happens; when you record a show by Title, Moxi only schedules it on the channel that you select from. If you want the show on multilple channels, you have to select each channel separately for a series recording.
6) if you turn the power off, then Moxi won't be able to record programming. You should only power down when you are leaving for an extended time. What we're looking at for future versions is a low-power stand-by mode. But I don't expect we'll ever have an "off" switch.
7) Go to Settings > Channel list. uncheck channels you don't subscribe to (or don't ever want to see)

As for the others, they are good ideas. We're considering them for future versions.


MoxiGuy when you take the channels you don't want to see out of the channel list don't they also take the out of the categories also?

Hi all, new user here. I've been browsing this forum for awhile in anticipation of getting my Moxi, which was installed by Adelphia SoCal last Thursday. Lots of great info here, and big thanks to MoxiGuy for all the feedback and showing how much Digeo cares!

This is my first DVR - I'd been lusting after it since shortly after TiVo came out, but always wanted something that worked directly with my cable. It took Adelphia this long to finally offer the service, but I guess it was worth the wait. Overall I'm very, very happy with this thing!

A few notes and observations, first:

1. My setup: I have the Moxi hooked up to my 32" standard def TV in the family room via S-Video, and digital coaxial to the home theater receiver. I also have the composite video and analog stereo connected to an RF modulator, and the resulting RF signal goes to the 23" TV in the bedroom.

2. Universal remote: my One For All URC-9910 works great with the Moxi. I was a little worried after reading many reports of people having trouble with their learning remotes deciphering the codes for the Moxi's remote. I'm happy to report that it was no problem with the 9910. It learned the codes just fine, but this remote has very limited memory for learned buttons. So I called up One For All and they upgraded my remote over the phone with a new complete device code for the BMC-9012. It's pretty cool, you just hold the remote up to the phone and they play a modem tone which upgrades it. Nice! This remote also comes with an RF transmitter and receiver in the family room, so I can control the Moxi from the bedroom. Easily the best priced remote that does everything I needed for this.

3. Analog PQ: since I don't have an HDTV, the analog PQ is not bad at all on my 32" set. It does seem to vary, but most of the time I don't notice it - I'd say it's usually about 90+% as good as the previous cable box was. Occasionally it'll drop down to 60-70% (a subjective measure, obviously) and you'll definitely notice some pixelation from the encoding. I haven't watched enough to determine whether this is more prevalent on certain channels or just an artifact of certain types of scenes. Notice the pixelation even less (if at all) on the smaller TV in the bedroom. I can see how it would be bothersome on a good HDTV, but it passes my test of being able to watch shows without it bugging me at all.

Of course, the digital channels are all exactly the quality they were with the previous box.

4. Recording shows: after not even a week, I'm realizing I don't have enough time to watch everything that this box picks up! Not a bad thing, as I'll just have to adjust priorities as appropriate to make sure the stuff I really want doesn't get deleted prematurely. I've got Seinfeld, Simpsons, and others recording all the syndicated reruns, and it fills up fast!

Now for the questions and suggestions:

1. Is there any way to remove all traces of a show that you've recorded? My wife and I had setup a few, uhh, "special interest" documentaries to record from HBO. Worked fine, but this was before I noticed the "Canceled and Deleted" section in Find and Record. All of those shows are now sitting there, after we deleted them. We have company coming to visit for the holidays, and we'd rather not have them stumble upon those records of our viewing habits. ;) I can't see a way to delete them permanently. Setting parental controls to block TV-MA works, but that also blocks a lot of "regular" shows too.

2. Sometimes the Back option doesn't work like I think it will. If you search for shows based on a keyword, you'll get a list of matches. If you select a particular show and view its info or setup recording, you get a Back button. When you hit that, I'd expect it to go back to the list I got from my keyword. Instead I get a blank keyword entry screen and I have to enter my keyword all over again.

3. Does the RF output on the box work at all now? Like I said above, I have the analog audio/video outs going to an external RF modulator and then to the other room. I tried going directly from the RF Out on the Moxi but I didn't seem to get any signal at all.

4. Let me echo the requests for scheduling shows over the web. When the Moxi gets ethernet support, this seems like a no-brainer, as the embedded Linux can easily run a small webserver. Particularly useful if I'm at work or on a trip and realize I forgot to schedule a show. I just login to my Moxi box and set it up from wherever I happen to be. Do any of the other guys do this? Sounds like a great and useful feature to me!

Also, if this is done, please allow us to change settings via the web interface. For example, deleting channels from the list is a pain and generally not worth the trouble with the on-screen interface. But a web page with all channels listed and a bunch of checkboxes would make it quite easy.

5. A few other things I'd like to request or add my vote for:
Customize the main menu by deleting unused items (PPV, Music, Moxi Intro, etc).
Enter channel number in the flip bar to show that channel's info without changing the tuner.
Customize the defaults for series recording. I tend to like Accept repeats, Save until space needed, Unlimited episodes instead of the defaults. As far as I can tell, I can't currently set my preferences as default, so I always have to go to Recording Options and set them each time I want to record a new series. It'd be nice to set those as my defaults so I can just hit Record Series unless I want to change something.


6. The 15-minute skip MoxiGuy mentioned that's coming in 3.2: while I don't mind if Digeo or my cable company sets the forward button to be more than 30 seconds (the 30 second skip is nice since Adelphia hasn't changed it, but I see the arguments for a longer skip to move around within long shows more easily), I think I'd personally prefer if the back button remained 7 seconds. Then when fast forwarding through commercials, you can still hit the back button to jump back when you see the show come back on. Unless of course you implement an automatic skip back when going from fast forward to play. I suppose that'd work too. :)

I will note that while I'll probably be fine using FF instead of Skip to avoid commercials, I find that using Skip is less "stressful." I've gotten good at timing it so I hit Skip just after a commercial starts, which skips to the very end of the commercial, and then wait for either the next commercial to start (and hit Skip again) or the show to come back on. I'm getting good enough that I rarely go too far. To me, watching things zip by in fast forward requires more intense concentration and therefore is a slightly less desirable method. All in all, though, a very very minor point...

That's all for now. Looking forward to getting lots of enjoyment out of this thing and more great stuff coming along!

instead of a skip feature, I wouldn't mind if the moxi supported one more level of fast forward...I believe right now its something like 2x,30x,60x in terms of how fast you can record....my dish network dvr had a 300x as well which meant in lets say a 3 hour recording, you can get through a whole hour in a little over 10 seconds....

Originally posted by bankshot
Hi all, new user here. I've been browsing this forum for awhile in anticipation of getting my Moxi, which was installed by Adelphia SoCal last Thursday. Lots of great info here, and big thanks to MoxiGuy for all the feedback and showing how much Digeo cares!

This is my first DVR - I'd been lusting after it since shortly after TiVo came out, but always wanted something that worked directly with my cable. It took Adelphia this long to finally offer the service, but I guess it was worth the wait. Overall I'm very, very happy with this thing!

A few notes and observations, first:

1. My setup: I have the Moxi hooked up to my 32" standard def TV in the family room via S-Video, and digital coaxial to the home theater receiver. I also have the composite video and analog stereo connected to an RF modulator, and the resulting RF signal goes to the 23" TV in the bedroom.

2. Universal remote: my One For All URC-9910 works great with the Moxi. I was a little worried after reading many reports of people having trouble with their learning remotes deciphering the codes for the Moxi's remote. I'm happy to report that it was no problem with the 9910. It learned the codes just fine, but this remote has very limited memory for learned buttons. So I called up One For All and they upgraded my remote over the phone with a new complete device code for the BMC-9012. It's pretty cool, you just hold the remote up to the phone and they play a modem tone which upgrades it. Nice! This remote also comes with an RF transmitter and receiver in the family room, so I can control the Moxi from the bedroom. Easily the best priced remote that does everything I needed for this.

3. Analog PQ: since I don't have an HDTV, the analog PQ is not bad at all on my 32" set. It does seem to vary, but most of the time I don't notice it - I'd say it's usually about 90+% as good as the previous cable box was. Occasionally it'll drop down to 60-70% (a subjective measure, obviously) and you'll definitely notice some pixelation from the encoding. I haven't watched enough to determine whether this is more prevalent on certain channels or just an artifact of certain types of scenes. Notice the pixelation even less (if at all) on the smaller TV in the bedroom. I can see how it would be bothersome on a good HDTV, but it passes my test of being able to watch shows without it bugging me at all.

Of course, the digital channels are all exactly the quality they were with the previous box.

4. Recording shows: after not even a week, I'm realizing I don't have enough time to watch everything that this box picks up! Not a bad thing, as I'll just have to adjust priorities as appropriate to make sure the stuff I really want doesn't get deleted prematurely. I've got Seinfeld, Simpsons, and others recording all the syndicated reruns, and it fills up fast!

Now for the questions and suggestions:

1. Is there any way to remove all traces of a show that you've recorded? My wife and I had setup a few, uhh, "special interest" documentaries to record from HBO. Worked fine, but this was before I noticed the "Canceled and Deleted" section in Find and Record. All of those shows are now sitting there, after we deleted them. We have company coming to visit for the holidays, and we'd rather not have them stumble upon those records of our viewing habits. ;) I can't see a way to delete them permanently. Setting parental controls to block TV-MA works, but that also blocks a lot of "regular" shows too.

2. Sometimes the Back option doesn't work like I think it will. If you search for shows based on a keyword, you'll get a list of matches. If you select a particular show and view its info or setup recording, you get a Back button. When you hit that, I'd expect it to go back to the list I got from my keyword. Instead I get a blank keyword entry screen and I have to enter my keyword all over again.

3. Does the RF output on the box work at all now? Like I said above, I have the analog audio/video outs going to an external RF modulator and then to the other room. I tried going directly from the RF Out on the Moxi but I didn't seem to get any signal at all.

4. Let me echo the requests for scheduling shows over the web. When the Moxi gets ethernet support, this seems like a no-brainer, as the embedded Linux can easily run a small webserver. Particularly useful if I'm at work or on a trip and realize I forgot to schedule a show. I just login to my Moxi box and set it up from wherever I happen to be. Do any of the other guys do this? Sounds like a great and useful feature to me!

Also, if this is done, please allow us to change settings via the web interface. For example, deleting channels from the list is a pain and generally not worth the trouble with the on-screen interface. But a web page with all channels listed and a bunch of checkboxes would make it quite easy.

5. A few other things I'd like to request or add my vote for:
Customize the main menu by deleting unused items (PPV, Music, Moxi Intro, etc).
Enter channel number in the flip bar to show that channel's info without changing the tuner.
Customize the defaults for series recording. I tend to like Accept repeats, Save until space needed, Unlimited episodes instead of the defaults. As far as I can tell, I can't currently set my preferences as default, so I always have to go to Recording Options and set them each time I want to record a new series. It'd be nice to set those as my defaults so I can just hit Record Series unless I want to change something.


6. The 15-minute skip MoxiGuy mentioned that's coming in 3.2: while I don't mind if Digeo or my cable company sets the forward button to be more than 30 seconds (the 30 second skip is nice since Adelphia hasn't changed it, but I see the arguments for a longer skip to move around within long shows more easily), I think I'd personally prefer if the back button remained 7 seconds. Then when fast forwarding through commercials, you can still hit the back button to jump back when you see the show come back on. Unless of course you implement an automatic skip back when going from fast forward to play. I suppose that'd work too. :)

I will note that while I'll probably be fine using FF instead of Skip to avoid commercials, I find that using Skip is less "stressful." I've gotten good at timing it so I hit Skip just after a commercial starts, which skips to the very end of the commercial, and then wait for either the next commercial to start (and hit Skip again) or the show to come back on. I'm getting good enough that I rarely go too far. To me, watching things zip by in fast forward requires more intense concentration and therefore is a slightly less desirable method. All in all, though, a very very minor point...

That's all for now. Looking forward to getting lots of enjoyment out of this thing and more great stuff coming along!


You can get rid of the channels you don't want. Go to settings section then choose channel list. I just don't like that it will also take them out of the categories.

Can the Moxi device be controlled by a ReplayTV? (IR Blaster) I'm actually looking to see if I can implement both into my setup in some way. I currently have a 320 hour ReplayTV that I don't really want to get rid of, so I'm thinking I can use both. I'd like to be able to use the ReplayTV to record SD channels and use the Moxi separately to record HD channels. I would have two remotes, depending on what I'm watching, ReplayTV recorded content, or straight from the Moxi (live or recorded).

My thought is to go from the wall -> to the Moxi -> to the HDTV via component or DVI
And also simultaneously out from the Moxi -> to the ReplayTV -> to the HDTV via s-video

This seems like it would work. I think my main questions would be will the ReplayTV be able to send through to the Moxi to start it's recording sessions? Also, the Moxi will need to be able to output Component or DVI and S-video simultaneously. Also, I think the Moxi would need to be "always on" similar to how ReplayTV is in order for the ReplayTV to grab and record the content? If so, I think this will work out. The more I think about this, the crazier this all sounds, but if it works I think I'd be pretty happy. Anywone else doing anything like this? Thanks.

couldn't you just split the cable connection, then from those 2 connections, connect the ReplayTV to one and the Moxi to the other? Maybe i'm missing something...

I have been TRYING to read through this forum, but it is hard to play catch up... :)

Out of habit we always pause our TiVo and let it start playing when the buffer is up, is there a way to get the Moxi to not auto play after 15 minutes? Or to allow it to eat up the entire buffer as the TiVo does? I don't care about burn in, and would like to be able to turn the auto play feature OFF...

I don't have Moxi yet, but heard this is how it works, I may be wrong...

Thanks!

- Michael

Originally posted by abcward
couldn't you just split the cable connection, then from those 2 connections, connect the ReplayTV to one and the Moxi to the other? Maybe i'm missing something...

hey, that sounds a lot better! :) thanks for the reply. i guess having never done anything like this before I really overcomplicated things in my plan. i haven't got the HD service yet, just got the HDTV and considering the setup. it sounds to me like that would work great, just split the new HD line from the wall, one to the ReplayTV, one to the Moxi. this sounds good to me. thanks!

I'll post more tonight... but a quick answer on letting a ReplayTV (or TiVo) unit control Moxi. First obstacle: those devices don't know the IR codes to control Moxi. But even if they did, there's the Second obstacle--it's one thing to control a non-DVR cable receiver with a DVR. But think of the potential conflicts when you have two different DVR schedules--that don't know about each other--trying to control the same tuner. Most DVRs put up a "may I change the channel?" dialog when a scheduled recording needs to grab the tuner. If you're watching through the BMC and your Replay wants to change the channel, you'll never see that dialog. You'll just be yanked out of your program.

If you have another DVR--you might use its internal tuner and give it a direct RF feed from you cable. keep it separate from Moxi. That way you won't have two schedulers dualing to control the same tuners.

MoxiGuy why when you take channels out of the channel list it also takes them out of the catergories. What if you took the channels out of the channel list and also edit the categories have the channels in or out of the categories even if you take the channels out of the channels list.

Originally posted by MoxiGuy
If you have another DVR--you might use its internal tuner and give it a direct RF feed from you cable. keep it separate from Moxi. That way you won't have two schedulers dualing to control the same tuners. [/B]

This is like splitting the coax from the wall, correct? Does that mean that if I split from there, (a splitter box?) one to the Replaytv, one to the Moxi, that since I have two tuners I could actually record two different shows simultaneously from each device, but through the same line? That would be perfect. I apologize if that's a dumb question. I've never split a line before and don't know how that works with two tuners. Thanks.

I do the same with 1 ReplayTV and 1 6412 but take it a step further. If you don't care about recording SD digital channels or downconverted HD channels then you wouldn't need an IR blaster for the Moxi at all. Just split the wall cable and take 1 to Moxi and 1 to RTV and then select "basic cable" lineup for RTV and use it's internal tuner. This will allow you to independantly record all analog channels (2-78) on both the Moxi and the RTV. This is a very good workaround to PVR'ing analog channels since the Moxi recordings don't look very good for those channels, plus you get the much better RTV functionality for those recordings.

If you would like to record SD digital and downconverted HD digital then it complicates things quite a bit since you have to go through the Moxi box to decode them, and as MoxiGuy says the RTV may not even have the right IR blaster signals to control it. I choose this more complicated setup as the 6412 is able to be controlled by IR blaster. It complicates things a lot because you need to setup 2 inputs to the RTV (1 from splitter, the other from Moxi S-video output) each with it's own lineup, and as MoxiGuy states you may interfere with the operation of the Moxi box so is not recommended (but possible).

Has anyone found that Moxi employ screensaver to prevent burn-in? This is one big omission in Tivo Series 1.

Originally posted by grendyl
Has anyone found that Moxi employ screensaver to prevent burn-in? This is one big omission in Tivo Series 1. Not currently. That would be nice. Their current solution is that if you pause a show, after about 30 minutes (I think...it may be 15) playback resumes. This should prevent burn-in.

I don't know what would happen if you leave the Moxi menu (say, the Channel listing) up on the screen. Would Moxi "revert" back to full-screen after some time period?

FYI. The 6412/Passport solution has a screensaver that kicks in after 5 min of video inactivity. It blacks out the screen and has a small little visible square of the paused video that pops up at random locations on the screen every few seconds. Nice, unexpected feature.

Charter Reno is finally releasing the Moxi here. I’ve got my install scheduled for tomorrow. I am a little apprehensive after following this thread for so long. I have/own a Replay and a Dish 721. waiting to see how the Moxi matches up against them.

Originally posted by thescrub
Charter Reno is finally releasing the Moxi here. I’ve got my install scheduled for tomorrow. I am a little apprehensive after following this tread for so long. I have/own a Replay and a Dish 721. waiting to see how the Moxi matches up against them.

You have both going to have both Satellite and Digital Cable? :)

Originally posted by thescrub
Charter Reno is finally releasing the Moxi here. I’ve got my install scheduled for tomorrow. I am a little apprehensive after following this tread for so long. I have/own a Replay and a Dish 721. waiting to see how the Moxi matches up against them.

Please let us know how the Moxi compares to the Dish 721.

Has anyone noticed that some of the network icons were updated tonight? I hope this means a software update is going to be pushed out to us soon. The last one was on October, 6th for me.

I love my Adelphia Moxi even though I've only had it for two days, but I do miss the grid data guide on my old Adelphia digital box. Or maybe something that will let me see what is on by time (ie scroll through shows that are on Monday at 9pm) wouldn't make me miss the grid guide as much. I do admit that this is a minor inconvenience since I can just go to tvguide.com, but it would be nice.

Also, I'm a sensor systems engineer, so I know it's not that easy to completely overhaul an interface, but I just wanted to put my two cents in since I know that someone that works for Moxi monitors this site.

Originally posted by M22
Or maybe something that will let me see what is on by time (ie scroll through shows that are on Monday at 9pm) Thanks for acknowledging that it ain't as easy to get it done as it is to think it up. But the feature you asked for is already built and lined up for 4.0, the release after next (3.2). I'm hopeful that you will see 4.0 mid-yearish.

Originally posted by MoxiGuy
Thanks for acknowledging that it ain't as easy to get it done as it is to think it up. But the feature you asked for is already built and lined up for 4.0, the release after next (3.2). I'm hopeful that you will see 4.0 mid-yearish.

MoxiGuy, I guess your still mum on when 3.2 is comming? :)

i have had my moxi for 10 days (through charter cable).

problems...
- it freezes up when fast forwarding, so far this has happened 4 times, about once every other day, during on average 2-3hr tv viewing sessions. you have to hold down the reset button to reboot it.

- it has a 'highly' directional remote, it definitely performs worse than the average remote control.

- video quality on analog channels is poor.

i think it is fair to assess this unit based on the average performance of similar technology.

in that regard it's hard to judge the freezing of the unit as there are not many 2 hd capable tv tuner dvrs on the market. in my computer experience, prior to xp, computer freezing seemed to be par.

i don't know how common analog pass through is in these units, so it's hard to judge the lack of this feature. but people here say that replay and tivo analog recording quality is better so that seems to be a strike.

i don't like the sideways menu, it would be more tolerable if the remote was not so touchy (and maybe i would get used to it), but it still seems to take too long to get around. otherwise the menu is pretty good.

the remote situation is more clear, the remote is below average and unacceptable. moxi needs to replace the remotes or the sensors, denying they have a subpar remote is advertising that the company is delusional and will only hurt them in the long run.

----------------------------------------

is there a way to set the default delete mode as "delete when space needed", it's annoying to have to manually change this every time. i could not find any default record settings in the settings menu.

I'm getting my Moxi next Wednesday. Sorry if this has already been covered, but reading the recent posts about no grid guide and trying to understand how the Moxi currently works. If you can't scroll through future days or times on the channel listing, how do you go about scheduling a recording for future dates/times? It is necessary to do a search for the program you want to record first? Thanks.

Originally posted by bsfer
I'm getting my Moxi next Wednesday. Sorry if this has already been covered, but reading the recent posts about no grid guide and trying to understand how the Moxi currently works. If you can't scroll through future days or times on the channel listing, how do you go about scheduling a recording for future dates/times? It is necessary to do a search for the program you want to record first? Thanks. bsfer,

Basically, moxi uses a "dual axis" navigation system. There are "categories" like Kids, Sports, Movies, Settings, and Channel Listing running along the horizontal. You scroll back and forth to get to the category you want to browse. Highlight the category, and a scrollable, vertical list appears. For example, with the "Channel Listings, all the available channels and curently airing shows are displayed in a vertically scrollable list through which you scroll up and down. Highlight a channel, and a small window pops out to the side labeled "On Next" through which you can scroll to see what upcoming shows will be on, scrolling ahead as far as you like up to two weeks out. In all cases, pressing "OK" on the highlighted show pops up a "control box" that will let you watch or schedule the show for recordings.

It's s very slick interface, and practically everything can be done soley with the Arrow buttons and the OK button. Trust me, it'll all become crystal clear once you get your hands on it....

Originally, I thought that the lack of a Grid Guide would be a huge problem, but so far, I'm not disappointed.

thanks! i think i get it now. so you are able to scroll to future day/time on a specific chosen channel, but from there you can't necessarily scroll through to the other channels at that same day/time. you will need to select the channel first, then adjust the timeslot. i look forward to trying out the system when i get it next wednesday.

Originally posted by jbarr
bsfer,

Basically, moxi uses a "dual axis" navigation system. There are "categories" like Kids, Sports, Movies, Settings, and Channel Listing running along the horizontal. You scroll back and forth to get to the category you want to browse. Highlight the category, and a scrollable, vertical list appears. For example, with the "Channel Listings, all the available channels and curently airing shows are displayed in a vertically scrollable list through which you scroll up and down. Highlight a channel, and a small window pops out to the side labeled "On Next" through which you can scroll to see what upcoming shows will be on, scrolling ahead as far as you like up to two weeks out. In all cases, pressing "OK" on the highlighted show pops up a "control box" that will let you watch or schedule the show for recordings.

It's s very slick interface, and practically everything can be done soley with the Arrow buttons and the OK button. Trust me, it'll all become crystal clear once you get your hands on it....

Originally, I thought that the lack of a Grid Guide would be a huge problem, but so far, I'm not disappointed.

The Moxi software is good but the listing to the right are small. Plus you have to go to one channel the hit the right arrow button to see what's on next, then hit the left arrown button, then go to the next channel hit the right arrow button, ect. A gride guide would be nice then you could see something like 10 channels at once and what's on from 7PM to 10PM all on one screen. I'm in the central time zone, that's why I said 7PM to 10PM.

Originally posted by halcali
the remote situation is more clear, the remote is below average and unacceptable. moxi needs to replace the remotes or the sensors, denying they have a subpar remote is advertising that the company is delusional and will only hurt them in the long run.


This is the exact opposite of my experience with the remote. It is far less "directional" than my Harmony remote or my original Samsung remote that came with the TV. I also like the fact that it has the "rubberized" bottom and a heavier feel than either my old Tivo remote or my Harmony. I've had the Moxi for three months, and am still running the remote on the original batteries with absolutely no problems.

Originally posted by halcali
is there a way to set the default delete mode as "delete when space needed", it's annoying to have to manually change this every time. i could not find any default record settings in the settings menu. As far as I know, if you don't fiddle with the recording settings, the Moxi won't delete content until the space is needed. I had Beautiful Girls from HBO-HD on there for close to two weeks unwatched (recorded 11/15; watched 11/27) without it being deleted, and I didn't change the default settings.

I think "delete when space is needed" just makes that recording lower-priority when the Moxi decides what to keep and what to scrap, though I could be completely wrong.

Originally posted by GlendaleHDTV
This is the exact opposite of my experience with the remote. It is far less "directional" than my Harmony remote or my original Samsung remote that came with the TV. I also like the fact that it has the "rubberized" bottom and a heavier feel than either my old Tivo remote or my Harmony. I've had the Moxi for three months, and am still running the remote on the original batteries with absolutely no problems.

Jesus, that curved bottom has got to go. Yes it feels good in your hand, but it rocks like a mofo on a wood table :rolleyes:

Originally posted by Eyecannon
Jesus, that curved bottom has got to go. Yes it feels good in your hand, but it rocks like a mofo on a wood table :rolleyes:

duct tape it to your forehead - it shouldnt rock then :D

seriously i have a $200 Sony remote that I use almost exclusively...that is until I got the moxi remote. I really like the feel of it and the buttons are so easily responsive. [damn i sound like i need a date, dont i?]

Good remote - 2 thumbs up!

MoxiGuy,

I received a mailing today from Charter (Greenville, SC area) containing a letter thanking us for helping test Moxi and welcoming us "into the fold". It also contained a very nice User Guide.

What concerns me is:

1. This (new) user's guide shows a picture of the Remote with detailed descriptions. It labels the "*" and "Ticker" buttons as "Reserverd for future use". Does this mean that the "Ticker" is on hold?

2. The "VOD" button is shown as a "Guide" button, and its description is: "Guide brings up the On Next information panel in Moxi Menu." OK, while this is a nice feature, what about Video On Demand? Charter currently offers VOD on its other cable boxes. I hope it doesn't mean that VOD won't be available...

Comments?

Originally posted by jbarr
1. This (new) user's guide shows a picture of the Remote with detailed descriptions. It labels the "*" and "Ticker" buttons as "Reserved for future use".

2. ..."Guide brings up the On Next information panel in Moxi Menu." Not to worry. It will all even out in the end.

You'll get your ticker. You'll get your VOD.

Well, It's Dec. 18th and STILL no VOD in St. Louis. Charter promised the 15th. VOD is one of the ONLY reasons I was going to stay with such a terrible company. And yes, we are still being forced to pay the package price which includes the VOD service. I was very excited to see so much activity on this forum and I really do believe that the moxi will dominate the relm of HD-DVR once all kinks are pressed out. It's a shame charter can't treat their customers like customers. It's been one thing after another with this company and they won't give an inch.

Houdini

Originally posted by jbarr
1. This (new) user's guide shows a picture of the Remote with detailed descriptions. It labels the "*" and "Ticker" buttons as "Reserved for future use".

2. ..."Guide brings up the On Next information panel in Moxi Menu."


I'm hoping resevered for future use button means Web Browser. Press that button then your on the web using the internal cable modem.

you know I have ZERO gripes about the moxi, except for the fact that YES the Grid is a nice feature.

Originally posted by Adam Tyner
As far as I know, if you don't fiddle with the recording settings, the Moxi won't delete content until the space is needed. I had Beautiful Girls from HBO-HD on there for close to two weeks unwatched (recorded 11/15; watched 11/27) without it being deleted, and I didn't change the default settings.

I think "delete when space is needed" just makes that recording lower-priority when the Moxi decides what to keep and what to scrap, though I could be completely wrong.
Adam, pretty much has it.

By default, Moxi will mark a recording to be kept two days. After the two days, it gets an exclamation point, which means it is elegible to be deleted. It's as though we take the recording out of its safe place and we put that recording on a conveyor belt that is headed toward the trash bin. But the conveyor doesn't roll until space is needed. And the shows will be deleted to make room for new shows in the order that they expired.

If you press info on any recording you can see whether it has expired. Expired means it is eligible to be deleted.

So, in fact, unless you say "keep until I delete," all shows will eventually expire and be deleted if room is needed.

Hope this clears it up.

Undeleting

MoxieGuy:

I asked this before, but I haven't seen a response. Is it possible, for a future upgrade, to include an undelete function, perhaps as an option to the list of deleted shows? Similar to a computer, where one can recover a deleted file as long as the space hasn't been over-written.

It would definitely come in handy if a manual delete were made prematurely or erroneously (as I have done... :o ).

Bruce73,
I'll pass the suggestion on to the product team. (but after all, it's just TV. Evertyhing repeats eventually.)

Our screensve strategy is to return to liveTV. If a program is paused, it comes out of pause after 30 minutes. I the Menu or a dialog is onscreen, it goes away and restores full screen programming.

Has anybody had a video signal loss problem with their Moxi? I've had the Charter Moxi for 2 weeks but in the past week I've had to reset my box over a dozen times due to the loss of the video signal. When it happens, I get the blue box message that comes on when you change to a channel that you don't subscribe too. I called Charter and they could'nt find anything wrong on their end and my connections seem all right. I suspect a faulty box but I think my next move is to have a Charter tech come out to check the box. This problem aside, the Moxi is definitely a great addition with its capabilities. Also thanks to all the great posts here regarding helpful information on Moxi.

My Moxi can not get an IP address and there's not TV guide and it do not record anything.
I reset the box several times, inclusive try run the triggers and diagnostic task but nothing works. I receive the signal ok ans vierw the stations.
I called to the Customer Service and they try refresh my Moxi but not worked. I have an appointment to 29th. I will lost a lot of Xmas programs.

I suspect that my Moxi broke when Adelphia try update the channel lineup last Friday, because the Software version show the word ERROR.
Also maybe the modem inside is not working but could be more improbable.

MoxiGuy could you help me?

TRADE

I too have major Moxi problems. I am in santa monica CA. There seems to be some sort of problem with the boxes with Adelphia.

All of the channel info is gone so you can not program or record anything.

I have looked at the system info on the box and there are errors everywhere. Any thoughts...? Moxiguy...you have any info?

I am in Carlsbad, CA and do not have channel info / record issues, so it's not a universal Adelphia problem. I have not looked in the system info.

Originally posted by petersocal
I too have major Moxi problems. I am in santa monica CA. There seems to be some sort of problem with the boxes with Adelphia.

All the channel info is gone so you can not program or record anything.

I have looked the system info on the box and there are errors everywhere. Any thoughts...? Moxiguy...you have any info?

MoxiGuy said that the last Wednesday night Adelphia had a problem with Moxi, I noted that when my Moxi stop to work for a few hours, but this problem start since Friday, no TV guide we can not record anything.

I suspect that Adelphia try to update the firmware in several boxes, because the new addtion of channels. and for a reason not went throug and now the software version read ERROR instead the number of version.

Also my HDTV box not has the new channels in HD yet and the SAP is not working in HD Premium Channels such ShowTime.

TRADE

Originally posted by trade
MoxiGuy said that the last Wednesday night Adelphia had a problem with Moxi, I noted that when my Moxi stop to work for a few hours, but this problem start since Friday, no TV guide we can not record anything.

I suspect that Adelphia try to update the firmware in several boxes, because the new addtion of channels. and for a reason not went throug and now the software version read ERROR instead the number of version.

Also my HDTV box not has the new channels in HD yet and the SAP is not working in HD Premium Channels such ShowTime.

TRADE

I can not find the actual post from Moxiguy.

So, here is the real question as this point: is there a way to fix this with out Adelphia coming out with a serivce call. If I "trigger" one of the events, will it download the fix? What about hitting the reset on the box inself (I have thought about doing this, but I have no idea what will happen).

Does Moxi have a 800 number. The Adelphia rep I talked to today started the conversation with "what's a Moxi?" I would love to have another way to troblem shoot.

Thanks...

Originally posted by petersocal
Does Moxi have a 800 number. The Adelphia rep I talked to today started the conversation with "what's a Moxi?" I would love to have another way to troblem shoot. We aren't set up to provide direct support to subscribers. We have a small team in place to help your cable operator to troubleshoot problems.

When I read the board, BTW, I refer issues like yours to our support and quality groups so that they can be prepared to help your cable operator.

Suggestion: When you call your cable company, if they don't recognize "Moxi," say "DVR" (From their perspective, Moxi is a secondary "ingredient" in their DVR).

Originally posted by petersocal
I can not find the actual post from Moxiguy.

So, here is the real question as this point: is there a way to fix this with out Adelphia coming out with a serivce call. If I "trigger" one of the events, will it download the fix? What about hitting the reset on the box inself (I have thought about doing this, but I have no idea what will happen).

Does Moxi have a 800 number. The Adelphia rep I talked to today started the conversation with "what's a Moxi?" I would love to have another way to troblem shoot.

Thanks...

Hi Peter

MoxiGuy told me in a PM, so there's not post to search.

He will try to see how help us, remotely or with his contacts in Adelphia.
You must call to Adelphia right away, because they will setup an appointment if you are luck before New Year.

The CS service in most cases have few knowledge of Moxi or how works, they think that is other cable box and the only they will do for you is "refresh" your box. That is not other thing that send a validation ping to your box and doesnt fix it.
To difference with the internet service that you talk with a real tech support, in the DVR our call goes through the CS that don't manage the system.

I tried reset the box, trigger a renew the ip and update the software, in all times without sucess. Really I think that Adelphia will replace my Moxi, because the inside cable modem is broken or they mess it with a update of software version.

Now I hope that when the tech guy comes with a new box, if not I will have to wait one or two weeks after New Year to have my DVR.

Only to be more speciific about the actual problem, the Moxi can not get or validate a IP address with the Moxi central server, so there's not TV Guide information. The decoder part of Moxi works perfectly, but with out the guide is other cable box more.

TRADE

i know this has already been posted in this thread, but i can't find it. what buttons on the front of the moxi unit do you have to press to access the manual resolution changer?

Maybe I didn't see that post too. But I only knew about press MENU and the OK buttons to access to the Moxi screens configuration. And to change the Moxi resolution I use the Settings menu in the Moxi interface.

TRADE

i found it, you have to hit the livetv and ok button, and then you can change the resolution with the up and down buttons

MoxiGuy,

Not sure if this should be addressed to Charter or to Digeo...

I recorded an episode of American Chopper, went into Recorded Shows, highlighted the episode, and selected "View Upcoming." As expected, Moxi displayed a number of other episodes on the Discover Channel.

Curiously, it also listed a number of other episodes being broadcast on "DiscoverHD." Curious, because "DiscoverHD" was never available before. So I tried to tune to the channel directly (keying in the numbers) Moxi "does nothing" (ie: it just stays on the channel to which I was tuned. Next, I went to the Channel Listing, and DiscoverHD is nowhere to be found. I then went into Settings > Channel Listing, and scrolled up to where the channel is supposed to be, and it is not listed there.

My guess is that this may be a soon-to-be added channel, that somehow "slipped in"?

Any comments?

Can I take the PPV channels out of the channel list and still keep them in the PPV and Movie categories?

Craiger01,
Nice idea. We'll consider it for a future release.

The only gripe I have right now is that the volume button can't be changed to control my reciever. I hate having to use another controller just to change the volume. Is there a way to manually program the moxi remote to do this??

Just got my MOXI Thursday and only had a day to play with it before I left for the holidays. One of the features I liked about my DirecTivo was the ability to watch two shows/games at once (by pausing and flipping back and forth between both tuners.) It didn't look like this was possible with the MOXI, is that correct?

Your saying pause one show, go to another watch that and then go back to the other channel that was paused and continue?

Just hit the record button lol

Originally posted by shaunmzs
The only gripe I have right now is that the volume button can't be changed to control my reciever. I hate having to use another controller just to change the volume. Is there a way to manually program the moxi remote to do this??

Is your receiver brand not listed in their code list? It works fine with my Onkyo receiver. Even mute.

John

Originally posted by 98redvenge
Your saying pause one show, go to another watch that and then go back to the other channel that was paused and continue?

Just hit the record button lol

A lot of times it's not something I want to record (or lock down the tuner with.) Plus, with the Tivo you just hit the down button to flip between tuners (very easy.) I like functionality of being able to flip between two (buffered) shows with one button. It's actually really nice if you're watching live TV to be able to pause one at commercial, flip to the other, and then back to the first one when it goes to commercial (ie., you're starting with nothing in the buffer.) It's an easy and clever way to avoid watching commercials. Hard to understand until you use it.

Some thoughts on expanding capacity on the Moxi (I'm not recommending this, I'm just thinking out loud):

If you're brave enough to risk voiding your warranty by cracking the case on your Moxi you should be able to pull the HD, and plug it into a hardware based HD Duplicator (which works regardless of OS or file system type), like the LogiCube Echo (search on google) as the Source and attach the new larger IDE drive (something like a Western Digital 250GB 7200rpm unit) as the Target and transfer the OS, settings, and content in one fell swoop (the LogiCube Echo will expand the existing partition to fill the available space on the new Target HD) and then plug the new HD into the Moxi and reboot.

Moxiguy,

I receive mpgs of British shows from a friend of mine there. I seem to recall reading that streaming video from a networked computer might be an option as Moxi becomes a video entertainment hub.

Would it be possible to get these mpgs to my Moxi? If not, will it ever be possible?

I am in the St. Louis market, by the way.

Moxi Guy,

I am on Adelphia in SO Cal and all is well. I have a few Suggestions/Questions:

Question: When will the Ticker start working?

Suggestions:
When you have several of the same show recorded, group them all together instead of seperate.

Even if the channel is not listed in your guide (I took a bunch out so I did not have to scroll), Allow it when you go through the menu screens (HDTV.MOVIES, MUSIC....)

Just my .02 . Thanks!

Dan

MoxiGuy... bug?

Yesterday I was watching Live TV and got the "need to change channel" notice for an upcoming recording. I selected "record." Then, because I wanted to watch another show while it was recording, I changed the channel. This action seems to have cancelled the upcoming recording.

Curious, I looked at RecordedTV and saw the Moxi was already recording another show on the second tuner, so it couldn't tune to another channel for me and record the upcoming show at same time.

Rather than cancel the upcoming recording, Moxi should honor the user's request to change the channel but then change it right back in order to record the upcoming show. Afterall, between the time that the user acknowleges "record" and Moxi changes the channel, another user might come in and change the channel.

The user can then discover that both tuners are in use when trying to tune back to the channel and have the option of cancelling the recording. Otherwise, there's no notice that a recording has been cancelled.

Jbarr,

I have been getting DiscoveryHD for about 3 weeks now. ( In Anderson also). If that helps any. I love the Sunrise Earth ( I believe thats the name) show in the morning.

Also I have asked before and don't know if you noticed the post or not. I have been having problems with shaking screens and black bars on my HD channels since I got my Moxi ( mainly on ESPN HD). Are you having any problems?

Originally posted by halcali
the remote situation is more clear, the remote is below average and unacceptable. moxi needs to replace the remotes or the sensors, denying they have a subpar remote is advertising that the company is delusional and will only Maybe you got a bad remote; my remote has very good responsiveness, and I also do not experience the "directional" issues you describe.

Originally posted by LordGoofy
Jbarr,

I have been getting DiscoveryHD for about 3 weeks now. ( In Anderson also). If that helps any. I love the Sunrise Earth ( I believe thats the name) show in the morning.

Also I have asked before and don't know if you noticed the post or not. I have been having problems with shaking screens and black bars on my HD channels since I got my Moxi ( mainly on ESPN HD). Are you having any problems? Unfortunatly, I don't subscribe to the HD channels nor do I have an HD TV, so unfortunatly, I can't help you on this one.

My original inquiry was to see if there was a way for me to prevent the DiscoverHD channel from displaying in the "View Upcoming" screen despite not showing up in Settings > Channel List. Looks like a minor glitch...

Originally posted by LordGoofy
Jbarr,

I have been getting DiscoveryHD for about 3 weeks now. ( In Anderson also). If that helps any. I love the Sunrise Earth ( I believe thats the name) show in the morning.

Also I have asked before and don't know if you noticed the post or not. I have been having problems with shaking screens and black bars on my HD channels since I got my Moxi ( mainly on ESPN HD). Are you having any problems?

If you've got a Samsung DLP (newer HLP model), check that the output setting on the Moxi is set to 1080i. Apparently, there is a known issue with the 720p output via component on this model that causes some of the issues you're describing. If you don't have a DLP, never mind:D

Also, make sure you're not using DVI, which is not fully active yet and causes the picture to "go out" every little while. This doesn't sound like your issue, but you never know.

Charter in St. Louis

Last month (November) I was told by 2 different CSR’s that VOD for the Moxi would be available on December 15th. I just got off the phone with Charter and the CSR said they are having problems with VOD and it will not be available until the beginning of January.

i get the shaky screen problem...it can be horrible to watch some times....I have a native 1080i set, and the moxi is correctly set to 1080i,....the problems only occur on HD channels when the original programming is not native HD...all HD shows are fine, but the second it jumps to commercials, I start getting alot of shakes...this mainly happens on two channels for me, ESPN-HD, and ABC-HD....it also happens during programs that are not airing in HD...when it gets real bad, I just change the output on the moxi to 480p, and then the issue goes away...my guess is that certain channels (maybe the 720p ones like ESPN and ABC) are improperly sending through non-native 720p stuff upconverted to 720p, and the moxi box is having problems resolving it out to 1080i....again, when its something that is native HD, like football on ESPN, there are no problems whatsoever,...but commercials are jumpy/shaky, and shows like extreme home makeover on ABC which is not originally HD, flickers and shakes for most of the show for me....

Originally posted by 2thumbsup
Charter in St. Louis

Last month (October) I was told by 2 different CSR’s that VOD for the Moxi would be available on December 15th. I just got off the phone with Charter and the CSR said they are having problems with VOD and it will not be available until the beginning of January.

I also hope Charter in St. Louis will let us rent the BMC 9022D that adds a Progressive Scan DVD Player, once that's available. Hopefully in 2005. I wonder what the problem with VOD is? Moxi is VOD ready isn't it?

Originally posted by DVR_Shopper
Some thoughts on expanding capacity on the Moxi (I'm not recommending this, I'm just thinking out loud):

If you're brave enough to risk voiding your warranty by cracking the case on your Moxi you should be able to pull the HD, and plug it into a hardware based HD Duplicator (which works regardless of OS or file system type), like the LogiCube Echo (search on google) as the Source and attach the new larger IDE drive (something like a Western Digital 250GB 7200rpm unit) as the Target and transfer the OS, settings, and content in one fell swoop (the LogiCube Echo will expand the existing partition to fill the available space on the new Target HD) and then plug the new HD into the Moxi and reboot.

Because you've tried this and know it works?

I have to say I am not sure what the problem could be with VOD in St.Louis, when I first received my Moxi I had all the updates for the guide, games, & ticker. About 3days after the install VOD showed up on the guide but did not work, I got the usual server error message. The very next day I tried it again and it worked great, for about two weeks. I watched a few movies, magrack, etc with no problems. Actually worked better on Moxi than the DTC box, I had very few server errors, twice I believe, whereas on the old box it was a daily if not every time I tried to watch something on VOD. Then as suddenly as it appeared it disappeared. Since there have been no updates since the weeks after initial roll-out I am curious as to why it is not working or being offered.

I have been using the moxi box for about 9 months now.

I have noticed the many improvements and disimprovements...the fast forward skip is really annoying

Here is a suggestion....why not allow us to setup a playlist so that we can watch our shows without having to select them each time...

It would be really handy for parents who want to select programs they want their kids to watch especially when they are gone or busy.

The games are also working, and were fun at first, but became boring quite quickly. Perhaps add more games, or allow users to download from a list even if at a small extra charge.

Another suggestion, that you can turn off the Moxi completely. Then power on automatically when theirs an update at night or when you 'd set it to record a program at night or when your not at home then when the program or update is done it turns off automatically. Have the Moxi be more like the VCR.

That is an excellent Idea for it to turn off and on...should be just 'code'

As for the turning off the Moxi, is it my understanding that even if I am not watching, and have not been watching anything, the Moxi will still buffer on one (or two) tuners, constantly reading and writing with no way to stop it? *Dramatic reverb* This makes me a little uneasy due to power consumption or overheating issues. Is there a way to turn off the Moxi (other than unplugging it)?

I believe turning off the Moxi has been discussed before and MoxiGuy made it sound like this was not going to be an option.

i have an issue...I have two moxis at home,...one of them seems to have performance issues in terms of response time when changing channels, or just trying to bring up a menu, it stalls quite a bit....the other one has no issues whatsoever....the one with the issues is hooked up to a 1080i tv, while the good one is just an SD television...they both have plenty of ventilation, but my HD set has become my cat's favorite place to relax for often hours at a time...is it possible that my cat is preventing the moxi from dissipating heat, and thus causing any performance issues? my moxi hasn't always had such lackluster performance, and it doesn't seem to only happen with my cat sitting on the box...but wondering if there can be some adverse effects if the box is constantly heating up because another warm body is lying constantly on it?

Originally posted by belsokar
i get the shaky screen problem...it can be horrible to watch some times....I have a native 1080i set, and the moxi is correctly set to 1080i,....the problems only occur on HD channels when the original programming is not native HD...all HD shows are fine, but the second it jumps to commercials, I start getting alot of shakes...this mainly happens on two channels for me, ESPN-HD, and ABC-HD....it also happens during programs that are not airing in HD...when it gets real bad, I just change the output on the moxi to 480p, and then the issue goes away...my guess is that certain channels (maybe the 720p ones like ESPN and ABC) are improperly sending through non-native 720p stuff upconverted to 720p, and the moxi box is having problems resolving it out to 1080i....again, when its something that is native HD, like football on ESPN, there are no problems whatsoever,...but commercials are jumpy/shaky, and shows like extreme home makeover on ABC which is not originally HD, flickers and shakes for most of the show for me....


I don't have problems with commericals. It mainly happens when they have graphics up on the screen. Was thinking about calling and seeing if they will replace it. The black bar problems has cleared up to the point that I only notice it maybe once a day.

Also I don't have a Samsung DLP ( wish I did though). I have a Phillips 34" Widescreen HDTV.

Is it possible to change the start time of the channel tool. If it's 7:50 and I want to see what is on at 8:00 can't I move the base time to 8:00? Also if i want to watch something live in the future but not record is there an auto-tune or reminder I can set or is record the only option?

auto-tune is definitely a necessary function that needs to be high on the wish list...

I forgot if MoxiGuy liked the grid guide idea. Maybe able to switch between the Moxi Guide and the grid guide.

Craiger01, dude, Santa needs to bring you that grid guide for Christmas!! :D

Originally posted by bruce73
Craiger01, dude, Santa needs to bring you that grid guide for Christmas!! :D

Sorry I guess I keep saying it to much. I guess I miss TV Guide's grid guide and the Moxi guide takes some getting used to. I hear the new TV Guide on the DCT 6412 looks good. :)

Don't get me wrong, Craiger01, a grid guide would definitely be sweet. I'm just messin' with ya... :)

Hey, grid guide fans. Do all want a grid guide badly enough to pay extra for it? I think that I heard there are some patents that TV Guide owns regarding grids. Maybe Moxi is avoiding it to avoid the licensing cost--or to stay out of the way of a lawsuit. If we told the cable company we'd pay another dollar a month for a grid guide, I'll bet they'd buy one for us. Or do we have to rely on Craiger01's special relationship with Santa.

Originally posted by belsokar
auto-tune is definitely a necessary function that needs to be high on the wish list... go ahead, Ricky, 'splain. What's auto-tune?

Originally posted by mktgMaven
Hey, grid guide fans. Do all want a grid guide badly enough to pay extra for it? I think that I heard there are some patents that TV Guide owns regarding grids. Maybe Moxi is avoiding it to avoid the licensing cost--or to stay out of the way of a lawsuit. If we told the cable company we'd pay another dollar a month for a grid guide, I'll bet they'd buy one for us. Or do we have to rely on Craiger01's special relationship with Santa.

no offense, but screw the TV Guide's grid. I used to have Dishnet and their grid was good. Charter uses TV Guide's grid on their non-dvr boxes and it is garbage. One, advertisements all over it. Two, only shows one time period on the screen at one time...because half the screen is covered with advertisements. No thanks.

Hmm....I got an odd error message today. I went to delete a show that I had just watched and the following popped up on the screen....

(click picture to giganto-size it)
http://17j.com/error_small.jpg (http://17j.com/error.jpg)
( click picture to giganto-size it)

...Could the "moxi-mate" be closer then we think?

(Note: I only have one DVR in my house; that’s why this message is so puzzling)

Maybe your Moxi was hacked and your neighbor is watching that program now!!
Try changing the save settings to keep unto I delete, maybe in that way if responds. Ah, review your connections maybe someone is stealing cable.

TRADE

Looks like a refcount race bug. :p

Hong.

LOL Trade. Good theories. Short answer: it's a bug. (Well... the dialog is real... and it's part of the two-TV code for Moxi Mate. But popping up in a one-TV environment, well, that's a bug.)

Question for Moxi guy. Are there universal ir blaster codes for
moxi? I can't seem to get my Toshiba RDXS32 DVD recorder to
operate the Moxi and the RDXS32 does not have a learning remote.

Originally posted by abcward
I believe turning off the Moxi has been discussed before and MoxiGuy made it sound like this was not going to be an option.

Does anyone know how much power the Moxi consumes?

I just got my electric bill and my usage (kilowatt hours not dollars) is much higher this year than the same month last year. The only thing that changed in our household is the Moxi - in fact we were gone a lot last month and our power consumption should have gone down.

Originally posted by MoxiGuy
go ahead, Ricky, 'splain. What's auto-tune?

as mentioned by another person...auto-tune is just the ability to pick a show/channel/time and select the moxi to auto-tune to that channel at some point in the future....this is always nice if you want to remember to watch a show live, but don't necessarily want to record it...some would say just record it, but in this case, you may actually want the channel to change to that program...another feature of auto-tune is sometimes just a reminder as well, so a little dialog box pops up on the screen reminding you that "So and So" show begins in 5 minutes...

Originally posted by Will53033
Does anyone know how much power the Moxi consumes?

I just got my electric bill and my usage (kilowatt hours not dollars) is much higher this year than the same month last year. The only thing that changed in our household is the Moxi - in fact we were gone a lot last month and our power consumption should have gone down.

I hooked up a power meter (Kill-a-Watt) and it read about 80 watts. So an average month would be:

30 days * 24 hours * 80 watts = 57.6 Kilowatt hours

Now just look at how much the electric company gouges you for a kilowatt hour and you should know how much it is costing you.

octavian

It costs me about $5...

Mr. Beetle. Have you gotten ANY of my private messages LOL. your MIA

talk man talk!!!

80W is nothing... I constantly run 2 computers which pull at least 100W while idling.

OT: An awesome way to save money on your electricity bill is to replace your incandescent bulbs with compact fluorescent bulbs... You can get 4-packs at Fry's for $10, and they last for a good 4-5 years. They consume 1/4 the power of incandescents, and I immediately noticed a substantial drop in my power bill after switching over (about $10-15 per month in savings). The bulbs easily pay for themselves in a few months.

Remote Control
I have Universal Remote's URC-200 "Accelerator" which is a really product. It does not have the codes for Moxi and it will not learn them. I called Universal and they are aware of that problem and blame it on Motorola. The CSR told me to send the remote in and they will program it to work the Moxi. Should take about a week, which I'll do after the new year.

This makes me wonder whether my remote will have to be re-programmed again by the manufacturer after the BMC9012 is upgraged to version 3.2? Or if a new version of Moxi comes out (BMC9022?) and is provided by my cable company, will that require a re-programming of the remote?

Originally posted by moyekj
If you would like to record SD digital and downconverted HD digital then it complicates things quite a bit since you have to go through the Moxi box to decode them, and as MoxiGuy says the RTV may not even have the right IR blaster signals to control it. I choose this more complicated setup as the 6412 is able to be controlled by IR blaster. It complicates things a lot because you need to setup 2 inputs to the RTV (1 from splitter, the other from Moxi S-video output) each with it's own lineup, and as MoxiGuy states you may interfere with the operation of the Moxi box so is not recommended (but possible).

can you expand on this setup a bit more? i just got mine today. it's the BMC9012. i'd really like to have a feed go to my replaytv to record some things since i've got so much space available there. i can't seem to get the replaytv to accept video from the BMC9012 unless it's on 480i video out. is that what i have to do to record? how do you setup two inputs on the replaytv, one is getting audio and the other video from the s-video in? sorry so many questions, but i've been trying various setups and haven't found one that works yet. thanks.

markt170
The original Moxi designed remote control works with all builds of the Moxi software and all models of the BMC9000 line. If your universal remote outputs the same IR signals as the Moxi remote, then it should also work on the new software and hardware. So far, as we've added new functions, we've been able to map them all to the buttons of the original remote. (will that be true for ever? no guarantee. But it's true for every thing I know about so far.)

Originally posted by thescrub
Is it possible to change the start time of the channel tool...is there an auto-tune or reminder I can set... changing time segment on channels (and other categories) is built for a future release. Reminders or auto-tune is a good idea that we are considering for a future release

I just got a moxi through charter cable the other night, a motorola BMC9012. From what I've read so far, I like what I see but I have a few questions:

1. The moxi supposedly has a DOCSIS cable modem built in. Can I ditch my other cable modem and use the moxi as a cable modem?

2. I've heard that moxi boxes support 802.11 wireless networking. Does my unit support this?

3. What sort of interface does my moxi expose via ethernet? Does it run a telnet / ftp / ssh / http server at all?

4. What version of linux does moxi run on? Which open source GPL packages does it use? Has anyone been able to access a linux shell on their moxi?

Originally posted by bsfer
can you expand on this setup a bit more? i just got mine today. it's the BMC9012. i'd really like to have a feed go to my replaytv to record some things since i've got so much space available there. i can't seem to get the replaytv to accept video from the BMC9012 unless it's on 480i video out. is that what i have to do to record? how do you setup two inputs on the replaytv, one is getting audio and the other video from the s-video in? sorry so many questions, but i've been trying various setups and haven't found one that works yet. thanks.

another reason i'd like to get this to work is then i can send A/V output from the replaytv to my HDTV via the A/V connection to do picture-in-picture of TV while I'm using it as a computer monitor. that's how i had it setup before and i'll sure miss that if i'm not able to with the BMC9012. hmmm.

Originally posted by quantumresonance
1. ... Can I ditch my other cable modem and use the moxi as a cable modem?We plan to offer this feature in future. For now, however, the internal cable modem is used only to supply Moxi with connectivity for guide data, software updates, ticker, etc.
2. I've heard that moxi boxes support 802.11 wireless networking. Does my unit support this? Again, this is part of the product plan for future software releases. Current models require an outboard wireless base. Plans for wireless networking include the feature you asked about in 1 and also future plans to allow you to view photos and listen to mp3 files stored on your home computer. We haven't announced dates for availability of these features.
3. What sort of interface does my moxi expose via ethernet? Does it run a telnet / ftp / ssh / http server at all?As of now, were not exposing any such features.
4. What version of linux does moxi run on? Which open source GPL packages does it use? Details can be found here (http://www.digeo.com/prodserv/opensource.jsp) on the Digeo website.

MOXIGUY... I feel I didn't fully explain my incompatibility
issue with the Moxi box. The Toshiba RDXS32 DVD recorder
uses a 3-number code to ir blast the Moxi box. This affects
the DVD recorder's ability to timer record as well as rendering
the remote useless. I could live with the remote not working
but taking away my dvd recorder's ability to change channels
is difficult to bear. Surely someone knows codes for this box.
I have contacted Toshiba, Digeo (Cal. and Washington), and Charter
Cable. No one seems to be able to help.

One might think the best fix would be to substitute a universal remote
which can learn the code. But, the DVD recorder itself needs to be able
to send signals so it can switch channels when it is ready to record.

I think this box is OK and some of the features (i.e.; Games, recording HD)
are nice but surely the box will be much better in its third or fourth generation.

If someone has found a three digit code that will control the Moxi please
let me know. I would be happy keeping this box but am not willing to sacrifice DVD recording for it.

Thanks

farve -

Not going to like what I say, but you may be SOL. Unless you have a DVD recorder that lets you learn codes, you will not get it working the way you want.
The moxi remote has a proprietary code system, that is not on ANY of the 3-digit codes.

You may find some luck at http://www.remotecentral.com/cgi-bin/mboard/fsearch.cgi, but I was not able.

That being said - just one question for you. It's a DVR. Why not just set up all of your recordings on the moxi? When you find something you want to archive, simply play it back and set up your DVD player for a manual record. (Granted, this won't hold true if you archive everything, but it should work for the most part)

Adelphia just installed the BMC9012 today. After leaving I found a couple of unacceptable features. The biggest problem is switching between 1080i and 480i depending on what you are watching to keep the aspect ratio correct. If not watching a hidef signal it defaults to streching the picture to fill the screen. This would be true for any of the regular digital channels or the analog channels. It looks awful. Not sure why they would to this. Hidef sets allow you to do this, if, you choose to do so and make it easy to switch back and forth. On this box you must go into menus and change between 1080i and 480i depending on what channel you are watching. The menu you have to deal with is dangerous to change. If you do not have a hidef set and a standard def set you could lose all picture if you make a mistake and you could not recover. In any event, I am not sure who thought this stretch and smash the picture thing was a good idea?
Sort of reminds you of the whacky mirrors in a fun house. The other negative is not having the analog ouputs active at the same time the component outputs are on. The old 5100 box did both. It allowed other recording devices to be used such as VCR, DVD recorder, or a second analog set without changing scan settings. So close to a neat box, but far from what I consider usable. If the aspect problem can't be resloved the box goes back to Adelphia and I'll get the old 5100 back.

Originally posted by Cover
The biggest problem is switching between 1080i and 480i depending on what you are watching to keep the aspect ratio correct. ...

Sort of reminds you of the whacky mirrors in a fun house. The other negative is not having the analog ouputs active at the same time the component outputs are on. The old 5100 box did both. It allowed other recording devices to be used such as VCR, DVD recorder, or a second analog set without changing scan settings. So close to a neat box, but far from what I consider usable. If the aspect problem can't be resloved the box goes back to Adelphia and I'll get the old 5100 back.

I just got mine installed yesterday and so far these are my two biggest hurdles and frustrations as well. From reading back a ways in this tread, I understand that the aspect ratio issue will be addressed in the next update expected to be released sometime in the first quarter of 2005.

Is there any hope for those of us that want back the ability to output from component and analog simultaneously?

Originally posted by bsfer
Is there any hope for those of us that want back the ability to output from component and analog simultaneously? There is some hope. Whether it's enough hope for you, you'll have to decide. Most paths are blocked because the 9012 cannot output two different resolutions simultaneously. So if you set it at 480i all video-out ports are active together, but if you choose any of the other output resolutions, then the SD ports go dark.

So here are the two paths of hope, one straightforward, the other roundabout. Some time late winter or early spring next year, we expect the BMC9022 to go into distribution. The 9022 comes with a companion box called Moxi Mate, which always outputs 480i resolution. Moxi Mate works simultaneously with the main unit. So you could feed your SD devices from the Moxi Mate and never be interrupted even if the main box is in 1080i.

Second hope. (the roundabout way). When you record a program, it is always stored at its native resolution and aspect ratio. If you wish to archive it in 480i, you can switch resolutions and run you other recorder whyle you play back the show. (or, you could archive it in real time live with the box set at 480i and then switch the resolution to 1080i and watch a playback in HD. I wouldn't have brought this path up, but you asked if there were "any" hope.

BTW, as previously posted... the stretch-o-rama feature will go away in the next software release.

How do you know which hardware model you have?

Do you plan on adding support for an external USB hard drive or DVD burner? Is this currently supported in any fashion? If not, what timeframe are we looking at before these features are available?

Exposing the recorded video via samba or nfs to a local network would also be extremely useful. This box is capable of so much but none of the really good features that it's capable of are active yet !!!!

Hey, I just used the OK/Menu thing to look at the system and on mine it says:

Software Version: - ERROR -
and
Last Software Update: - ERROR -

That doesn't seem right. As far as I could tell before I looked there the system is running as it should, but anyone ever see - ERROR - displayed in there software version? I wonder what version I have.

Originally posted by grendyl
How do you know which hardware model you have?

At this moment there's only one model of Moxi BMC9012, you can identify using the MENU and OK buttons on your box. That will activate your diagnostic screens, with all the box information.

Also you can see the bottom of the box, there is a label with the model number.

TRADE

Originally posted by bsfer
Hey, I just used the OK/Menu thing to look at the system and on mine it says:

Software Version: - ERROR -
and
Last Software Update: - ERROR -

That doesn't seem right. As far as I could tell before I looked there the system is running as it should, but anyone ever see - ERROR - displayed in there software version? I wonder what version I have.

Oh oh!!

Do you have your TV guide info working? The last time that I saw that word on my box, I lost my TV Guide info because my Moxi can not get a IP address.
The technician came the last Wednesday and made a "reprovision" of my box by phone with the DVR server management. And I recover my DVR.

Also I saw a new access hint. Going to the Settings menu, he push two buttons at the same time on the remote control and Moxi displays my zip area info and the channel lineup that I must use. I don't know what buttons are but I guess that maybe are Menu and OK. I will try to find.

Adelphia must have a support phone access to Moxi DVR customers, because the Customer Service deal with Moxi like another cable box, when I have this problem they try to "refresh" the box, the tech guy said that only works with the cable boxes not with Moxi.

TRADE

Originally posted by trade
At this moment there's only one model of Moxi BMC9012, you can identify using the MENU and OK buttons on your box. That will activate your diagnostic screens, with all the box information.

Also you can see the bottom of the box, there is a label with the model number.

TRADE


Thanks!

Re: errors, mine shows several errors on version numbers, software updates, etc but seems to have no problems whatsoever in operation, provisioning, adding new channels, etc. I am not sure I should trigger an update if I am not having any problems.

Originally posted by grendyl
Thanks!

Re: errors, mine shows several errors on version numbers, software updates, etc but seems to have no problems whatsoever in operation, provisioning, adding new channels, etc. I am not sure I should trigger an update if I am not having any problems.

What is your city? Seems that is an error in a local area. I live in Fullerton, North OC. Always my Moxi showed the version of the software update.

I think that trigering the update won't make any change or effect on your box, like happened to me. Still we are expecting have the new HD channels on our area.

TRADE

playback stuttering

I've been noticing in the last few recordings a slight stuttering, i.e. brief pause in the video, which occurs at random times, say every 10-15 min. I've verified that it is not the recording itself, but the playback. It's as if moxi is performing some background task that is interferring, similar to what I've seen on my computer when playing video with, for example, a file saving/writing task happening in the background.

Anyone else seen this?

Still no VOD on the Moxi in St. Louis. I guess its not going to be until Jan.

Originally posted by trade
What is your city? Seems that is an error in a local area. I live in Fullerton, North OC. Always my Moxi showed the version of the software update.

I think that trigering the update won't make any change or effect on your box, like happened to me. Still we are expecting have the new HD channels on our area.

TRADE

After reading about your issues last night, I looked pretty carefully at the unit and I was also losing guide also (I live in North San Diego btw)! I am glad you posted or I won't have noticed until it was too late. I called them up and they said they did something on their end, and that the 'dispatcher' would make sure everything is fine this morning (ie in the next half hour as I post this). It is back to 12-13 guide data, and I went into the menu-ok screens and I noticed all errors are gone except for the 'Last software update' which shows error. Thanks for all the help.

BTW I hope you get the channels soon, I understand you have Fox. Hopefully we get Fox before the superbowl but I am not crossing my fingers.

Originally posted by quantumresonance
Do you plan on adding support for an external USB hard drive or DVD burner?...
Exposing the recorded video via samba or nfs to a local network would also be extremely useful. WRT USB add-on storage or DVD burner: we are working on options for both but the work isn't far enough along to talk about timeframes. Niether is supported right now. WRT exposing recorded content to the network: There's some heavy rights ownership mojo involved before that can happen. Inevitably the world is moving toward more portability and accessibility of digital media, but the folks who invest in creating that media have a legitimate interest in how it evolves.

Originally posted by MoxiGuy
WRT USB add-on storage or DVD burner: we are working on options for both but the work isn't far enough along to talk about timeframes. Niether is supported right now. WRT exposing recorded content to the network: There's some heavy rights ownership mojo involved before that can happen. Inevitably the world is moving toward more portability and accessibility of digital media, but the folks who invest in creating that media have a legitimate interest in how it evolves.

WRT to the earlier note about supporting photos and MP3s I think nice idea but not with an 80gb hdd. It's just silly to consider adding more material to store without the space to store it. To me the point of the Moxi is the ability to record HD. If I wanted an SD storage device I would have bought a Tivo long ago. Adding more space should be a top priority.

WRT to the rights issues, and this is not necessarily aimed directly at Digeo, I really wish someone in the CEA world would grow a set of you-know-what and just make something that allows us to make our media portable; content industry be damned. Yes, eventually we'll get there but you would think by now that they would have learned from cassette tapes and the vcr that it will only increase the amount of money they earn. Technology wise there is no reason we should not be able most of the things we wish we could do with the portability of media.

First option for more storage will be to get the 9022 when it becomes availablle. It will double capacity.

jukebox for mp3s will first be available on the 9022 with a 160gb drive. It will later be available on the 9012 in a home networking version, where you can store the music & photos on a networked PC.

One of the pioneering DVR companies took your advice, grew a set, enabled network sharing, got sued by a consortium of studio heavyweights... and when the dust settled, the company that bought what was left disabled the feature. If you are in a position to indemnify us, we can consider your advice to grow a set. ;)

Originally posted by MoxiGuy
... got sued by a consortium of studio heavyweights...
Moxiguy, I wish I had the resources to indemnify you guys. I should have been more clear on it not being directed necessarily towards Digeo as I feel the sharing issues are an industry problem that no one company (especially a small one - again not necessarily directed at Digeo) can succeed in standing up against the RIAA/MPAA companies. I do feel that the consortium of companies making up the CEA as a whole could though stand up to Hollywood but just choose not to.

I am really only complaining about the storage space - I'm getting a little tired of the "some stuff neds to be deleted sooner rather than later" messages whenever I try and schedule something and I feel the hdd space is an issue that Digeo can resolve. Oh, and as a disclaimer I happen to work for one of the major content providors who's other hand happens to build the stuff we play our content on and my opinoin is never the party line. I only hope one day we wake up and stop being chicken little...

Everyone,

Have a Merry Christmas! I'm not going to be politically correct on this one because after all, it is December 25th...

I hope you all enjoy the holiday season!!!!

MoxieGuy: playback problem

This playback problem is really becoming a nuisance (video pause/breakup, audio dropping every few minutes). Is it a software issue or hardware? I'm also noticing that when rewinding or fast forwarding there is considerable breakup.

I never saw this before this past week. I've done a reset, but no change. I've been told in another thread that this is a known issue with Moxi and will be addressed in the 3.2 upgrade. Is this correct?

Anyone have any idea on when the DVI will be enabled? I talked to Adelphia when I ordered my Moxi, and they told me that DVI was enabled. When the guy came to install, he told me it was not enabled. This means that I can't watch any HD content (the reason I got the box in the first place) because I don't have a component video cable run in my wall. To do so now would be an incredible burden (for example, I would have to take down my 140 lb plasma from above my TV to get to the wiring location).

It is a bit frustrating, so if anyone has a real time frame, it would be very helpful. I don't want to have to get another box to convert component to DVI, but that may be what I am up against.

Bruce73,
I may not be able to give you a definitive answer until after new year's.
MoxiGuy

Originally posted by MoxiGuy
I may not be able to give you a definitive answer until after new year's.
MoxieGuy:

You can't give an answer that this is a known problem with Moxi, or that, if it is, it will be corrected in the 3.2 upgrade?

Originally posted by bsfer
Hey, I just used the OK/Menu thing to look at the system and on mine it says:

Software Version: - ERROR -
and
Last Software Update: - ERROR -

That doesn't seem right. As far as I could tell before I looked there the system is running as it should, but anyone ever see - ERROR - displayed in there software version? I wonder what version I have.

I am going to tell you what the Adelphia Tech guy told me when he was here to fix my box. I don't know if this is true, but here is how he explained it: If you do not use the cable from the Moxi to the TV but use the jack-set you will always get an error. (I am talking about the cable the comes from outside vs the cable with the RC jacks) In part, he explained, because Adephia plans to stop the ability of using cable in the future.

I don't get it, but that is what he said...

both. What's puzzling me is that you say everything was fine until recently. What happened a week ago? I'm wondering how Poison knows the cause of your problem and how he can identify it as something that is fixed in 3.2. I'm a little more cautious about jumping to either conclusion.

Originally posted by MoxiGuy
both. What's puzzling me is that you say everything was fine until recently. What happened a week ago? I'm wondering how Poison knows the cause of your problem and how he can identify it as something that is fixed in 3.2. I'm a little more cautious about jumping to either conclusion.

Beats me. It seems only recently, like a week or so, maybe a little longer. At first, I thought it was simply on HBO/SHO for whatever reason. Did some experimenting with other HD channels and I couldn't reproduce it. Now I can. But it definitely wasn't acting this way when I first got the box (about 2 mos. ago). I've reset it a couple of times, but that doesn't help. BTW, I'm now seeing <ERROR> for the software version and last software update. I'm fairly certain that I had a version number when first installed.

While Poison seems to have much knowledge on cable matters, I wanted to ask you specifically about this, since I have not seen any other posts relating to it, and you are decidedly the "horse's mouth." :D

I also have the error on the last S/W update. but at least all is working....

Originally posted by cliffy97
I also have the error on the last S/W update. but at least all is working....
That one has always been <ERROR> from day one for me. But do you have a version number? I am 99.9% positive that I did originally, but not now.

Originally posted by bruce73
"... and you are decidedly the "horse's mouth." :D Thank you. You are very kind. People usually reference a different part of the horse when describing me. Anyway, while I may be the horse's mouth, I'm not the horse's brain. With our developers on break, I can't track this down and give you a definitive answer.

Originally posted by petersocal
I am going to tell you what the Adelphia Tech guy told me when he was here to fix my box. I don't know if this is true, but here is how he explained it: If you do not use the cable from the Moxi to the TV but use the jack-set you will always get an error. (I am talking about the cable the comes from outside vs the cable with the RC jacks) In part, he explained, because Adephia plans to stop the ability of using cable in the future.

I don't get it, but that is what he said...

I think what he's saying is you have to use both the wire going from the TV to the Moxi and the cables going into the video/audio inputs on the TV and Aldephia is planning on getting rid of the wire going from the TV to to Moxi in the future. If you just use the wires going into the video/audio inputs and not the other wire you'll get an error. That setup is strange I have Charter and they didn't use the wire going from the TV to the Moxi just the video and audio cables going into the video 1 jack.

MoxiGuy it could mean the 3.2 update won't let you use the wire going from the TV the Moxi.

Originally posted by bruce73
But do you have a version number?

Yes my Version is : 3.0.75lr-p.74289

does anyone know the latest Adelphia SoCal Version?

Dan

Originally posted by MoxiGuy
The RF-out port from the cable box to the TV... the one that connects to the antenna or cable-in connector on the TV... was dropped from some Motorola models. (Both the BMC9012 and DCT6412). The thinking was that more recent TV sets and home theatre setups can get better results from audio / video or digital connections than from the antenna input. After dropping the port, some of the cable operators have asked that RF outputs be restored. This will happen in future models, due out this summer.

At the current time, I believe it's up to the cable companies to decide whether to enable the RF output--in those models that have it. (with the office closed this week, I can't verify that I'm rememberng it correctly. I'll edit this when I can check it out)

Do the future models that are comming out this summer include the BMC 9022D? Or is the BMC 9022D still scheduled for Spring. I guess the BMC 9022D might come out in the Spring but the cable companies wont get it until summer? Sorry I had to ask. :)

Originally posted by cliffy97
Yes my Version is : 3.0.75lr-p.74289

does anyone know the latest Adelphia SoCal Version?

Dan

I am in Carlsbad, CA (North San Diego, CA) and I have the same version number.

I've had the 9012 now for about two months and have been happy with it. This is the first time I've used a PVR so I don't have any prior experience to compare it with. I, like everyone else, can't wait for the new features - top of my list would be more storage and home network connectivity. I can't wait to be able to connect the 9012 to my home PC and leverage the best of both worlds...

I have had one significant problem with my box. I have had problems with loosing two HD channels - HDNet and HDNetMovies. I live in St. Peters Missouri - 63304. I receive all the other HD channels but when I tune to either of these I get the message "If you don't subscribe to this channel, you can add it by calling Customer Service...". I called Charter about this problem and they had me unplug/replug the power and cable. That restored the two channels for awhile and then I lost them again. When I try and unplug/replug the box now it doesn't help. It also doesn't help when I press the reset button.

I also had a problem yesterday with ShowtimeHD and HBOHD. The signal was full of video noise - could barely make out any picture - and sometimes the "If you don't subscribe to this channel..." message would appear. FOXHD, CBSHD, NBCHD and ESPNHD channels were fine. Today ShowtimeHD and HBOHD are fine with no action on my part. I still don't have HDNet or HDNetMovies. (I do subscribe to HDNet and HDNetMovies).

I suspect these problems are related and I doubt they are a problem with my 9012 box since I do get other HD channels. I'm thinking it's a problem with the Charter headend. Has anyone else had problems like this? Any thoughts or suggestions on how to fix?

That sounds like a low or noisy signal problem. Is your coax from the wall going into any splitters before reaching the Moxi box?
If so try removing the splitters temporarily and see if that resolves the problem. You may need to buy a new splitter and make sure it is rated up to 1 Ghz not 900mhz and try to avoid to many splits before the Moxi box as well.

There are two splitters that the cable company put in. These splitters split the cable between the one feed in from the street and the cable outlets in the different rooms of my house. They are both 1GHz splitters. Is it possible that different channels may have different signal strenths from the cable company - so some channels are fine and others aren't? Thanks

Ok I have 3 HD football games and 1 movie on my Moxi box and its time to delete something. What where they thinking when they put this tiny hard drive in this machine?

I now am a member of the Moxi Generation! Adelphia installed this morning and I've been playing ever since. The HD part is pretty nice but SD sux royally. This is partly because the DVI isn't active yet and I have to use my Pioneer amp (on/off button not supported by Moxi yet Volume/Mute is) as a component switcher. My TV's ATSC makes SD very watchable so I won't be using Moxi to surf. The menuing system is mostly slick, but I miss my ReplayTVs simplicity for setting a show to record.

So far so good.

I too have joined the Moxi party! Love it, but the audio going out on the non-digital channels burned me last night on something I recorded. If that happen to something my wife likes.... YIKES!!!

But I want to tell MoxiGuy that I do know those guys and girls really work hard to deliver a great product, and thanks for the hard work. Just hanging around this forum says a lot about the commitment these folks have put in on this product.

Hi,

How do I hook it up to a Dolby Surround sound receiver. All of my other components run through the receiver. I used to own Tivo and ran that through the receiver. Am I missing something?

Thanks,

Christian

Originally posted by boneszone
Hi,

How do I hook it up to a Dolby Surround sound receiver. All of my other components run through the receiver. I used to own Tivo and ran that through the receiver. Am I missing something?

Thanks,

Christian

Connect your Moxi to your receiver by either the Digital Coax or Optical connection.

Originally posted by turlema
There are two splitters that the cable company put in. These splitters split the cable between the one feed in from the street and the cable outlets in the different rooms of my house. They are both 1GHz splitters. Is it possible that different channels may have different signal strenths from the cable company - so some channels are fine and others aren't? Thanks

I believe they can vary from channel to channel, but not 100% sure. I do know that the Moxi is very sensitive to signal noise and requires a cleaner signal than the prevoius Motorola boxes.
If possible, connect the Moxi either directly from the wall (no splitter) and see if that clears up the problem. If so, I would call out the cable co to see about increasing your signal. They may have some in line filters somewhere or some cabling outside or inside that could be replaced to improve signal quality.
Good luck!

Any current word on DVI availability in SoCal (Adelphia)? Is this a national issue or just a local one?

Originally posted by HooStat
Any current word on DVI availability in SoCal (Adelphia)? Is this a national issue or just a local one?

Supposedly activated in an upcoming software release.

Originally posted by Eyecannon
Supposedly activated in an upcoming software release.


Does 3.2 activate DVI? Will the Moxi ever have HDMI?

Last night I watched a PPV movie, Moxi recorded it while I was watching, hit the pause button for about 10-15 minutes unhit pause and movie played fine for about another 15-20 minutes. Movie suddenly started having a bad pixelation breakup and seemed to freeze then skip ahead a few seconds, audio sync was then off, hit the pause button then play and audio was in-sync again but a minute or two later problem repeated. Hit rewind to catch what was missed and problem happened again in the exact same spot of the movie. This happened for about another 15 minutes then never happened again for the rest of the movie. Problem occured in the exact same spot whenever I rewound to catch what was missed. I use optical cable for sound and I am quite used to the audio sync problem but the pixelation freezes are a new one :confused:

I have noticed that the Beeps and Boops the Moxi makes sometime don't happen. I can't force it, it just stops and when it wants, restarts. Is this a known issue? (Connected optically)
Also a programming question. I'm trying to record The Tonight Show at 11:35PM as a series and keep 2 episodes and rotate them out if I don't watch them. My problem is it they air a repeat (NOT labeled as repeat) at 2 in the morning and I don't want that one in the mix. Not a problem on ReplayTV big problem w/Moxi. Any ideas for a work around?
Not sure whose mistake it was, I programmed via HD Channels to record Las Vegas yesterday night and Moxi got the SD version. Will try again, I tripple checked that the HD version is set.

Originally posted by joe221
I have noticed that the Beeps and Boops the Moxi makes sometime don't happen. I can't force it, it just stops and when it wants, restarts. Is this a known issue? (Connected optically)


The sounds that the Moxi makes during activities are only on SD channels. During anything having to do with HD you will hear no noises.

There are two conditions for turning on DVI. One is underlying software support, which arrives in 3.2. The second is distribution of the keys, which should arrive about the same time.

Craiger01: I removed my earlier post about new HW this summer, because it was misleading. These are not new models, they are revisions to the current models to add in firewire and RF out.

You ask, "will the Moxi ever have HDMI?" I answer, "Yes." and lapse into silence. Nothing more to say until there's something more to say.

People seeing "error" in the diagnostic screens: This is likely a false report due to a bug in the diagnostic screens. Probably not a real error. It is fixed in 3.2.

joe 221: when you have a direct digital audio feed and the source is Dolby Digital, we have no way to mix the beeps and boops into the signal. (There's a note about this on the settings screen for auio output). It's not specifically HD or SD. Some SD programs also have Dolby Digital sound tracks.

Another usability suggestion:

If a recording is marked as ready to be deleted if space needed (ie there's an ! mark by the entry in the recording list) and it's been bookmarked, then lower the delete priority of that item (so if space is needed, then something else which has not been bookmarked will get deleted instead)

the above statement is rather confusing. Hopefully an example will clarify what I'm suggesting.

I left home for Christmas and a whole bunch of stuff was recorded while I was gone. Since I had been gone more than two days, pretty much everything in my recording list was marked as ready to delete.

Last night after I got home, I started watching a movie that had been recorded. It got late and I was tired (11 hours on the road will do that to you!) so I paused the movie and switched back to live TV (thus bookmarking the movie so I could continue watching the next day) and went to bed.

When I got up this morning, the movie I had been watching was deleted to make room for some other shows. But a lot of the other stuff that had been recorded while I was gone was still there. The one show I had started to watch (and, therefore, was really the one thing I was interested in keeping) was the item that had been deleted to make room.

If the delete priority of that item had been lowered (due to the presence of the bookmark) then that item would have been saved and something else I hadn't started watching would have been deleted instead.

Originally posted by MoxiGuy
There are two conditions for turning on DVI. One is underlying software support, which arrives in 3.2. The second is distribution of the keys, which should arrive about the same time.

People seeing "error" in the diagnostic screens: This is likely a false report due to a bug in the diagnostic screens. Probably not a real error. It is fixed in 3.2.


Only for the record, when you think that the 3.2 will be released, Jan, Feb, Mar 2005. Now I having a really hard time trying get a DCT6200 (cable box with DVI input) from Adelphia SoCal, because whose have a HDTV only can use analaog inputs with Moxi and old cable boxes.

About the ERROR in the diags screens, why ones have it or others don't have. We are in the same Adelphia SoCal area. In my box I can read that my Moxi center is in LA MIRADA. Maybe the problem is that not all the Moxy Boxes were created the same?

TRADE

Originally posted by HooStat
Anyone have any idea on when the DVI will be enabled? I talked to Adelphia when I ordered my Moxi, and they told me that DVI was enabled. When the guy came to install, he told me it was not enabled. This means that I can't watch any HD content (the reason I got the box in the first place) because I don't have a component video cable run in my wall. To do so now would be an incredible burden (for example, I would have to take down my 140 lb plasma from above my TV to get to the wiring location).

It is a bit frustrating, so if anyone has a real time frame, it would be very helpful. I don't want to have to get another box to convert component to DVI, but that may be what I am up against.

I suggest that ask to Adelphia SoCal the DCT6200 that has the DVI port enable, I am having a hard time to getting but is the only solution to get all the HD features on your TV.

I think that Adelphia SoCal is not ordering more HDTV cable boxes, because they are offering the MOXI to HDTV customers, but if the DVI port is not enable don't makes sense put on the HDTV set.

Trade

The bookmark idea is intriguing. The problem is that many people abandon shows midway and never return to them. Not sure that it's really possible for the software to guess your intention. When the exclamation mark appears, take it seriously. If you want to keep it longer, than use the "keep until" option and add more time to the shows that your are most interested in keeping.

is there a way to do "record series" and have it only record showings that occur on a particular day or time? like if there is show that airs on monday night, but repeats throughout the week, but i only want to record the monday night show each week. i thought the "first run only" option might do something like this, but with that option set in record series it still seems to be recording all occurances and reruns of a program througout the week regardless of the day or time. what exactly should the "first run only" option do? thanks.

Is there anyway to set the "Keep until I delete" option to be global for all your recordings. I guess what I'm saying is I don't want to change that everytime I hit record. :D

Thanks,

Jim

Originally posted by bsfer
is there a way to do "record series" and have it only record showings that occur on a particular day or time? like if there is show that airs on monday night, but repeats throughout the week, but i only want to record the monday night show each week. i thought the "first run only" option might do something like this, but with that option set in record series it still seems to be recording all occurances and reruns of a program througout the week regardless of the day or time. what exactly should the "first run only" option do? thanks.

I am befuddled by the term "FIRST RUN ONLY" as well. I like to watch the new Simpson episodes on Sunday nights, and even though I programmed Moxi to record "First run only", I'm getting Simpsons episodes 2-3 times a night... all appearing on the Fox affiliate. I know it's the programmers' responsability to mark a program as a rerun or as new, but there should be some checks and balances so it doesn't hurt the customer. For now, I just have to manually zip ahead to Sunday nights and "RECORD THIS EPISODE ONLY". That's why it'd be nice to record a channel by time.

Originally posted by bumpsintodoors
I am befuddled by the term "FIRST RUN ONLY" as well. I like to watch the new Simpson episodes on Sunday nights, and even though I programmed Moxi to record "First run only", I'm getting Simpsons episodes 2-3 times a night... all appearing on the Fox affiliate. I know it's the programmers' responsability to mark a program as a rerun or as new, but there should be some checks and balances so it doesn't hurt the customer. For now, I just have to manually zip ahead to Sunday nights and "RECORD THIS EPISODE ONLY". That's why it'd be nice to record a channel by time.

This is almost definitely a problem with Adelphia's programming... each show is marked first-run or re-run, and they are just mismarked. Adelphia might not even know it's a problem if no one has told them.

Originally posted by MoxiGuy
The bookmark idea is intriguing. The problem is that many people abandon shows midway and never return to them. Not sure that it's really possible for the software to guess your intention. When the exclamation mark appears, take it seriously. If you want to keep it longer, than use the "keep until" option and add more time to the shows that your are most interested in keeping.

How about if, insted of being bookmarked as being saved, the deletion-priority is based off of when the show was viewed last, instead of when it was physically recorded?

Originally posted by Eyecannon
This is almost definitely a problem with Adelphia's programming... each show is marked first-run or re-run, and they are just mismarked. Adelphia might not even know it's a problem if no one has told them.

Correct me if I'm wrong, but I don't think it's Adelphia doing the marking. More likely the guide programmers?

Hi all, new moxi user here also. I am on Charter in SE Wisconsin. Just finished reading the lengthy thread and would like to throw my 2¢ in here also. I'd also like to add that I have been using a couple of Series 2 TiVo's for quite a while so some of my opinions might be based on TiVo's good/bad points.

More hard drive space: please, please work hard on letting us expand our space available. At first, my biggest problem was having to switch video output from 480i to 720p and back again repeatedly, but I can seriously live with that for a while to get more space! That 2nd tuner is almost useless with the limited space available for recording. Not that I want you to get rid of the 2nd tuner =)

Along with the more space issue, well after that to be precise; how about doing something along the lines of TiVo's automatic recording features (for those who don't know, TiVo looks at what you watch and what you rate other shows, and tries to record similar shows that you might like)

Series options: I guess this one isn't your fault due to the new/repeat settings being shown on the program guide, but it is aggravating. Has Digeo ever thought about getting into the guide business itself ala Tribune Media?

Some good things: I do like the interface (besides the guide, which is a little cumbersome, but not terrible); the DVI output would be nice, but not a deal-breaker to me. The remote feels very comfortable in hand. The support of Moxiguy in this forum is without doubt, incredible! The picture on most channels (even SD) is pretty good. HD channels look excellent (although I'd like a few more, but that is a charter thing, all we get for network is ABC and NBC)

Thanks for listening to a little venting.

One last question for everyone out there. I am looking to split my cable so that I can get my TiVo back in action for 2-99 channels, and also I'd like to run a cable to my TV as I can get a couple more HD network channels that are coming over the cable but are just not included in the Moxi programming. My problem is I do not have near the signal to do that without amplifying, so.... what amplifiers has anyone had luck with for boosting signals without wrecking anything: signal, hardware or otherwise?

Whew, done now I think.

Don't blame the networks or the cable companies. It's a long tradition in listings that "first-run" and "repeat" only apply to the run of shows from the current season. After all, the episodes from previous seasons, available in syndication are all, obviously, "repeat," so nobody bothers to mark it.

In most cases, the syndicated episodes run on different networks from the current season, so the DVR won't get fooled. Unfortunately for DVR fans, there happens to be a handful of shows where past season episodes run on the same network as current season. (e.g. Simpsons on Fox, CSI on CBS)

Our 3.2 software will have some additional logic to help sort this out and dramatically reduce the problem.

Oh, yes. And when is that 3.2 software coming out? Here's the deal: Digeo can't give you an official answer because it all depends on the coming round of testing. We'll either find out that it's ready. Or we'll find out that it needs more work.

I can tell you that we expect the testing to be completed by the first week of March. It can't be earlier than that. I'm hopeful it won't be much later.

3 more months?....and even thats not for sure? what a joke

Originally posted by iamtext
3 more months?....and even thats not for sure? what a joke


Have you ever programmed anything? There is a lot that goes on and they want to make sure that it all works. I would rather have code that takes 1 year to complete and be perfect than code that takes 1 month and is full of bugs. Microsoft is a perfect example of not fully testing.

MoxiGuy: Keep up the good work. You are definitely appreciated here.

my .02

dan

I agree with everything that cliffy97 just said.

Originally posted by MoxiGuy
I can tell you that we expect the testing to be completed by the first week of March. It can't be earlier than that. I'm hopeful it won't be much later.

MoxiGuy

Thanks for give us information about what expect about the release of the new software update. like the majoriry here I apreciate your presence in the forum.

I agree that we can wait for the changes that we requested. Meanwhille each one can try to use alternatives for the inconvenients that have with Moxi, by example I will use my ReplayTV with my other cable box to record the most of my favorities series.

I will give the Moxi to mi kids to save all their programs and record HDTV channels. We are really happy with Moxi and I recomend to my friends that have cable service.

TRADE

Originally posted by cliffy97
Have you ever programmed anything? There is a lot that goes on and they want to make sure that it all works. I would rather have code that takes 1 year to complete and be perfect than code that takes 1 month and is full of bugs. Microsoft is a perfect example of not fully testing.

MoxiGuy: Keep up the good work. You are definitely appreciated here.

my .02

dan

I think the issue is that it takes 3 months to run the TEST. That is the frustrating part. One would think that it could be done a bit faster than that.

How would one become a beta tester? I would love to contribute as a long time DirecTV/Tivo user. I also wouldn't mind having access to the DVI output either. I can't even use the Moxi until the DVI is hooked up, a very frustrating prospect.

Originally posted by HooStat
I think the issue is that it takes 3 months to run the TEST.

I will agree with that. However, They have to do several different versions for each of their clients. I am sure that Adelphia and Comcast do not use the same build as they offer different items.

Believe me, 3 months is a SHORT test cycle.

I am a software developer, working on the kernel of a very large midrange computer (bigger than a PC, smaller than a mainframe). For our previous release, I was responsible for driving the test cycle for my component. It took a year and a half. And our component was relatively bug-free. Testing is EXTREMELY difficult to do well. It is mathematically impossible to test every condition -- you have to carefully design your tests to exercise the codepath and conditions that are most likely to be be encountered.

Testing is the most difficult, most frustrating, most error-prone, and most important part of the entire development cycle. Cut these guys some slack. If anything, it concerns me that their cycle is only 3 months long. I seriously hope that this is just one phase of their cycle and they just haven't discussed their entire test strategy.

Don't forget that we're talking about a product that needs to be pushed to a couple million users, many who are Joe Sixpacks. It needs to be stable and rock-solid. The absolute LAST thing a company can do is to mess up something as simple as watching TV. Mess that up, and you'll lose customers faster than you can flinch. It's not like Windows where you can just reboot or re-install from a recovery disk. Moxi needs to be vigorously tested.

Of course, I would really LOVE to be one of those who help do the testing.... ;)

Originally posted by jbarr
Don't forget that we're talking about a product that needs to be pushed to a couple million users, many who are Joe Sixpacks.

Yeah I think that is the issue. Most customers who have itprobably don't even know it's updateable, thinking of it as one unified unit rather than hardware + software. There is no listing of a version number for example in user screens, and most boxes by cable companies don't change/enhance their features over time. They also have to add it in such a way that the customer service doesn't get swamped with calls when features change and people think they somehow increased their bills by adding new features because there will be probably no mention of a new version number either (at least I could see that happening to me, I am not sure about anyone else)

We have an internal testing organization (quality assurance) that works in parallel with our developers throughout the entire development cycle. This process is much longer than three months. When a version is stable enough for some real world pounding, we deploy it to a panel of Digeo employees for beta testing. 3.2 has been in Digeo employees homes since August, 2004. In addition, the build is released to cable operator labs to discover how it performs in various network environments. (There's a lot of variation out there). The (hopefully) final round is to send it to an outside lab that the cable industry uses to validate the release. This round of tests takes six weeks. In the case of 3.2, this outside testing is scheduled to begin shortly after the New Year. It should be concluded late Februrary. If all goes well, the operators will then begin deploying it.

When the deployment begins, I'll post a list of the most visible changes.

Originally posted by MoxiGuy
We have an internal testing organization (quality assurance) that works in parallel with our developers throughout the entire development cycle. This process is much longer than three months. When a version is stable enough for some real world pounding, we deploy it to a panel of Digeo employees for beta testing. 3.2 has been in Digeo employees homes since August, 2004. In addition, the build is released to cable operator labs to discover how it performs in various network environments. (There's a lot of variation out there). The (hopefully) final round is to send it to an outside lab that the cable industry uses to validate the release. This round of tests takes six weeks. In the case of 3.2, this outside testing is scheduled to begin shortly after the New Year. It should be concluded late Februrary. If all goes well, the operators will then begin deploying it.

When the deployment begins, I'll post a list of the most visible changes.

Will Charter in St. Louis get the 3.2 update when its available?

That's exactly what I expected to hear, and corresponds to what I know of development / test / fix cycles. Thanks for confirmation MoxiGuy (not that I expected any other answer...)

One item of note here is that for an embedded device, testing is MORE important than it is for "normal" computer applications -- (wrongly, in my opinion), consumers have grown accustomed to bugs in software and are used to downloading fixes. Embedded applications (ie cableboxes) are expected to "just work" and fixes must be completely transparent to the user, or they become rather upset and end up abandoning the product.

In my opinion, that's the way it SHOULD be. It's the computer app model that's flawed, not the embedded app model.

We (members of this list) tend to be early adopters and technically savvy and understand the development cycle better than most. Therefore we would tend to make good beta testers. Well, with training, we'd make good beta testers :) It's difficult to accurately report problems in a fashion that helps the developer debug the issue properly. TRUST me on that one. There's nothing worse than a poorly-reported problem!!!!!

By the same token, I feel we would make very POOR usability testers. Technically savvy people tend to "get it" too easily. We can figure out workarounds etc. that Joe Blow would get confused by. We are also power users. We demand every ounce of computing power from our applications. Joe Blow probably could care less if the built-in cablemodem was activated. He would never add external storage. The concept of a wireless connection from his cablebox to his PC network would never occur to him -- yet that's EXACTLY what we demand on this list.

Originally posted by MoxiGuy
we deploy it to a panel of Digeo employees for beta testing. 3.2 has been in Digeo employees homes since August, 2004.

Sounds like the only way to be a beta tester is to work for Digeo, then. Got any openings?

Seriously though, I think some sort of deletion priority would be a very cool feature and one I don't think any other dvrs currently have. In addition to what other said, I'd like to be able to set it on a series level. For instance, I record a lot of home improvement shows and would rather have them be deleted before any "real" shows. I know I can use Keep at Most / Keep Until to tweak the deletion, but it'd be so much easier to set a parameter on the series that says "delete sooner" or deletion priority: 1" so these lesser shows are sacrificed in favor of my primetime series.

Again, it's unfortunate that there's not enough space on the drive or these issues wouldn't be so important. But when I have to deal with a "make room" dialog every time I set a show to record, I start to get a bit neurotic.

- Rick -

I just called Adelphia to hook up a 2nd TV unit in another room and I was told that I would need a 2nd Moxi box for that room if I wanted a DVR. I thought that Moxi had a smaller 2nd unit that worked with the main unit. Am I wrong?

Adelphia is saying that I need to pay another $15 a month and the 2 boxes to not "talk" to each other. I hate the idea of having to find shows on 2 different boxs.

Anyone know anything about this?

Moxiguy?

Thanks...

Peter

Peter - It's called the Moxi Mate but it has not been released and is not available yet. If you search "Moxi Mate" within this thread (60 pages!?!? wow!) you'll find some info on it.

Originally posted by petersocal
I just called Adelphia to hook up a 2nd TV unit in another room and I was told that I would need a 2nd Moxi box for that room if I wanted a DVR. I thought that Moxi had a smaller 2nd unit that worked with the main unit. Am I wrong?

Adelphia is saying that I need to pay another $15 a month and the 2 boxes to not "talk" to each other. I hate the idea of having to find shows on 2 different boxs.

Anyone know anything about this?

Moxiguy?

Thanks...

Peter


Here's the info on the Moxi hardware. The system you would wan't, I like also, is the BMC 9022D this one has the Moxi Mate. It will also come with a DVD Player. MoxiGuy said it was due out in 2005 but he didn't have an exact date when it would be out in 2005. I'm not sure if any other model will use the Moxi Mate.

http://www.digeo.com/prodserv/hardware.jsp

Originally posted by petersocal
I just called Adelphia to hook up a 2nd TV unit in another room and I was told that I would need a 2nd Moxi box for that room if I wanted a DVR. I thought that Moxi had a smaller 2nd unit that worked with the main unit. Am I wrong?

Adelphia is saying that I need to pay another $15 a month and the 2 boxes to not "talk" to each other. I hate the idea of having to find shows on 2 different boxs.

Anyone know anything about this?

Moxiguy?

Thanks...

Peter

This is the same story I got from Comcast who was going to supply me with 2 6412s. It really sounds bogus. My understanding of the Moxi Mate is that, when it is released, it will allow you to control a single DVR from either of two locations. This is a different situation from having two DVRs. (Somebody correct me if I am wrong.) I don't understand why two physically different DVRs would interfere with one-another. (I am currently running two UTVs from D* and a third tv with a standard box. There is no interference among units. They get along just fine.)

The CSR originally quoted me a price of $9.95/mo for each of the 6412s. When it came time to close the deal, she sprung the extra $15/mo on me.

Here's the interesting thing (which I think would apply equally to the Moxi boxes): I said to her, "So you are going to supply me with three boxes, two 6412s and one extra cable box?" She said, "No, there will only be two boxes, the two 6412s. You have to pay a $15/mo 'box fee.'" We went around several times on this. She kept insisting that there would only be two boxes, but I would have to pay $15/mo for an extra box.

It was a dealbreaker for me and I am living without. Are you sure they told you that you would need three separate boxes? I'd appreciate it if someone could clarify this issue.

Burt

Originally posted by bruce73
playback stuttering

I've been noticing in the last few recordings a slight stuttering, i.e. brief pause in the video, which occurs at random times, say every 10-15 min. I've verified that it is not the recording itself, but the playback. It's as if moxi is performing some background task that is interferring, similar to what I've seen on my computer when playing video with, for example, a file saving/writing task happening in the background.

Anyone else seen this?

Hey Bruce, I'm in ventura county, a bit north of los angeles - the 9012 I've received has always skipped on HD recordings -within the time frame you specify, perhaps even less - and on any HD content. I've had the device since December 5th. I notice the problem with fast forwarding as well. Additionally, the SD channels are pretty bad - until you get to HBO, etc (are these still SD? - I would assume). Like others have mentioned, HD content is pretty nice - the only thing that keeps me from giving up.

I've also experienced the problem with losing guide data - reset, turn power off, no avail. I haven't had guide data in over a week! I was told tonight, a technician could come out on January 21st! Dealing with clueless adelphia is not something I care to invest much time with. I told them that I would rather turn the box in for a regular HD tuner; they went ahead and made an appointment anyway, and called back to say they were having guide data issues with all their pvr's. Great. That's really encouraging :)

The manual left was obviously copied, and looks like a copy of a copy...you get the idea. Pretty unprofessional. I like the dual tuner option, but didn't find this out until I played with the device - no mention was made when it was set up!. Perhaps its just adelphia, and in particular, ventura county adelphia - its unfortunate that no competition exists.

We have several tivo's at the moment, and again, as others mention, without another tuner, they cannot really be used - which is unfortunate, as we've become accustomed to the larger HD capacity, ability to share content (home networking), etc - and in general, the tivo is much more polished viewing experience - imo - but the diego device looks quite promising.

However, I am reluctant to spend much more time with the device given these issues (especially the low quality on SD channels), and having to play games with adelphia.

Advice, recommendations appreciated.

What HD solutions are their for satellite?

shelley

shelley:

FINALLY, someone else who sees this playback problem! I had almost 2 mos. of perfect viewing before this annoying stuttering started (my workaround, BTW, for the SD situation is to split the cable from the wall, send one to the MOXI for channels 100+ and HD, and the other directly to the TV for channels 2-99 which come in much better, albeit at a loss of the MOXI's features).

The loss of channel guide just happened yesterday. Like you, I've done all of the "usual" troubleshooting with resets, power cycling, etc. I've called Adelphia three times today and, while the CS reps are cordial enough, they really haven't a clue about MOXI since none of them has actually used one. One of the guys on this thread said I should ask to be re-provisioned, but no one I talked with knew what that was. Hmmm.

I was thinking that the guide was a modem problem and the stutter a hard disc problem, but now with your input I'm thinking software, software, software. :mad: I have a tech guy coming out Jan. 5 (I told the rep to be sure that he has a new box with him because I honestly don't think he's going to be able to do anything with the one I have now... and, so I don't have to take another afternoon off from work...).

I, too, like the potentiality of the MOXI (you actually got a manual??), but, if a second one doesn't really fix things, I may just go back to the 6200. I don't know much about TIVO -- would it work with the 6200? I don't mind shelling out the $$ if it means dependability.

Originally posted by bruce73
I have a tech guy coming out Jan. 5 (I told the rep to be sure that he has a new box with him because I honestly don't think he's going to be able to do anything with the one I have now... and, so I don't have to take another afternoon off from work...).[/B]


They will not replace the box, I had this problem about a month ago. When the installer arrives, do not let him leave until he has called Moxi Support. They will be able to fix it in a matter of min. I can't say how I know but they will.

Originally posted by balpers
Here's the interesting thing (which I think would apply equally to the Moxi boxes): I said to her, "So you are going to supply me with three boxes, two 6412s and one extra cable box?" She said, "No, there will only be two boxes, the two 6412s. You have to pay a $15/mo 'box fee.'" We went around several times on this. She kept insisting that there would only be two boxes, but I would have to pay $15/mo for an extra box.

It was a dealbreaker for me and I am living without. Are you sure they told you that you would need three separate boxes? I'd appreciate it if someone could clarify this issue.

Peter & Burt

Adelphia have a very strange policy, they will charge more when you order your second and n boxes. I learn that when I was thinking replace my old cable box in my bedroom, the first Moxi is around $13 and the scecond will be almost $16. Then I decide upgrade my old cable box to HDTV box and use ReplayTV to overpass the inconvenients that Moxi have. ReplayTV is $12 monthly.

Adelphia will charge $3 more for any additional box after the first digital cable box.

TRADE

Originally posted by trade
Peter & Burt

Adelphia have a very strange policy, they will charge more when you order your second and n boxes. I learn that when I was thinking replace my old cable box in my bedroom, the first Moxi is around $13 and the scecond will be almost $16. Then I decide upgrade my old cable box to HDTV box and use ReplayTV to overpass the inconvenients that Moxi have. ReplayTV is $12 monthly.

Adelphia will charge $3 more for any additional box after the first digital cable box.

TRADE

I think it would be easier to reverse-engineer the Moxi than to figure out the pricing policies of cable companies. :)

Burt

Originally posted by bruce73
One of the guys on this thread said I should ask to be re-provisioned, but no one I talked with knew what that was. Hmmm.

I, too, like the potentiality of the MOXI (you actually got a manual??), but, if a second one doesn't really fix things, I may just go back to the 6200. I don't know much about TIVO -- would it work with the 6200? I don't mind shelling out the $$ if it means dependability.

To Adelphia customers, when you call Adelphia specially from California, ask what call center are you calling (Buffalo, Colorado, San Bernardino).
There's no way to call directly, but you will comprobe that Colorado and San Bernardino will be more helpful with Moxi troubleshooting.

When I have the TV guide problem I wait several days unto the tech guy came and only call to his dispacher and reprovisioned the box. Usually the CS persons only can fix cable decoders problems, to Moxi you need ask put with the techies. I think will be helpful know how is called the Adelphia department that maange Moxi, I will ask to an insider.

TRADE

Hey Shetland, I also live in Ventura County and wish Adelphia wasn’t the only cable provider in town, but what can ya do? Anyhow, I've recently been looking at the HD Tivo that is offered from DirecTV (DIRECTV HR10-250). It has two tuners, records in HD, and runs on Tivo! It sounds very appealing, but quite frankly, with a price of around $999 the Moxi has the upper hand. And switching to satellite and having to install over-the-air tuners to grab local channels in hi-def doesn’t sound like fun

I think that my frustration with the Moxi is because of the fact that before I had the Moxi DVR, I had a Tivo. As Shetland stated, the Tivo sure has some polished software. In Moxi's defense however, Tivo has been in existence quite a while longer and pioneered many of the features found in modern DVR's. Ultimately I can’t see Tivo staying in business simply because people don’t want to shell out hundreds on a video recorder, and then pay an additional $12.99 a month; it’s just ridiculous. That’s why devices like the Moxi DVR, when offered by cable companies for only low monthly rates, will ultimately dominate the market.

I think the current feature set, and the features to come, set the Moxi in a category of its own. It’s just waiting so long for those features to actually be implemented kills me. However, at the same time I do understand that testing is important and that 80+% of Moxi owners don’t care at all. However, is it too much to ask for small bugs to be fixed and pushed out to subscribers in a timely manner and without having to go through months of testing?

On the contrary, if TiVo would ever get off their ass and release a TiVo with CableCard/HDTV functionality (which they have supposedly showed at some CES shows) I would spend an easy 4 or 5 hunded on one in an instant. Possibly even higher depending on specs.

Plus once you have at least one TiVo on your account every other one is only like $6/month (or close to that) or there is always the $299 lifetime, which is what I have on my 2 current TiVo's. Good part about that $299 lifetime is even if I do stop using them to record, they still act as a great MP3 player while networked to my PC.

Originally posted by iamtext
... is it too much to ask for small bugs to be fixed and pushed out to subscribers in a timely manner and without having to go through months of testing?... Surprisingly, the answer is, yes. It is too much to ask.

Here's why. Every change to the code comes with a risk of some unintended consequence. You fix one problem, but then find that you've caused a new one. Better to test. (Not every change requires months of testing. But they all need some testing.)

Now... here's where the decisions get tough. Let's say we come up with a fix to a problem or we develop a new requested feature... Everyone's first impulse is to add it to the current release and push it out immediately. But the accumulation of small fixes to the current release and the need to test them all, winds up delaying the release of the next major upgrade. So, in fact, the rule is generally the oppposite of what you proposed: a fix has to be very consequential to make into an intermediate build.

One of the reasons that 3.2 is delayed from its original schedule is that there were some high-priority fixes that we and the cable operators considered critical to be added to the current 3.0 base. But now we've drawn a line and made a decision to stop fixing 3.0 and put our resources on 3.2 and beyond.

I feel strongly that this is the right way to go. When you get 3.2, I'm hopeful you'll agree.

Originally posted by MoxiGuy
One of the reasons that 3.2 is delayed from its original schedule is that there were some high-priority fixes that we and the cable operators considered critical to be added to the current 3.0 base.

Is it okay to say what the cable operators consider critical? I am curious what is deemed important by the cable operators and what they think is less important.

MoxiGuy,

I've read your response that the "ERROR" message for "Last Software Update" is most likely bogus, and will be fixed in 3.2. However, I'm concerned because some friends in the same city DO show a date and time for the last software update, and NOT "ERROR". I have cold booted the box, triggered a software update, etc., and it still always says ERROR. The other 4 update categories do register dates and times. So, given that friends in the same city on the same provider (Charter) don't show error and mine does, could this still be simply a false message? I've tried to ask Charter, but of course no one (at least that I can talk to on the phone) knows. My current versions are:

Apps: apps-fs.3.0.75LR-S.74289
Boot: boot-fs.3.0.75LR-S.74289
Updates: updates-fs-3.0.80LR-S.75011
Software: 3.0.80LR-P.75011

Thanks for any help...

I'm not a cable operator, and don't do any work at all on the Moxi box... but I am a software engineer (as mentioned a page or so back)

High priority fixes are usually either fixes that are required for normal operation of the device (ie moxi would crash without it, or you might lose all your data completely, or the hard drive itself would be damaged if you encountered a particular bug) OR they are fixes for problems that would be seen by a very large majority of the users. A fix for the games would probably be considered low priority because not all users play the games. Or a fix for a problem that is only encountered if you manually tune to channel 999 would be a low priority (not all users have a station at channel 999). But a fix for a problem that causes the guide to be off by one day for all Moxi users would be a very high priority.

The term we use at my work is HIPER: High Impact, Pervasive. If the bug really hurts, or if it hurts a lot of people, then we fix it ASAP. If we can postpone the fix until the next release, we do so. That allows us time to test the interactions between all the components to make sure everything still works together the way it should.

Note that fixes that are pushed out one at a time are EXTREMELY risky and EXTREMELY expensive. In general, unless you absolutely have to, a one-by-one fix is the wrong answer. You don't have time to test it properly. You can't test it against other parts of your product. you may know that the fix corrects the problem you care about, but you have no idea whether or not the fix will break something else. And if it breaks something else, a chain reaction can occur where fixing problem #1 causes problem #2. Fixing #2 breaks something in #3 and #4. Fixing those breaks something else. Etc, etc. etc.

You HAVE to allow them time to test. or we, the customer, will end up hurt. They're doing the right thing here.

Testing is a tough issue. One could argue that Moxi should not have been released at all until the features going into 3.2 were ready. But then they would not have had a market. I don't actually believe this, but if someone wanted to argue this point, I believe they could do so.

Lumagen had the same problem with their current scalers. They promised them and then finally delivered final versions more than 6 months late (until they could fix everything). And even then, they decided to skip a few features that will appear in future firmware upgrades.

I don't envy software developers in the AV world. With changing standards, and evolving requirements, you are going to be perpetually behind. And many of the users here are the ones who can use the advance features, which inevitably get put on the back burner. So the criticism is probably greater here than anywhere.

That said, I am still frustrated that I can't get all my equipment to work unless I spend big $$$$ to engineer around everything that in theory should just work out of the box. Oh well. Hopefully come March I will be able to use my Moxi box.

Grendyl, Cable operators put the highest priority on the fundamentals of A/V quality, tuning, guide data, pay-per-view integration, and VOD.

Originally posted by MoxiGuy
Surprisingly, the answer is, yes. It is too much to ask.

Here's why. Every change to the code comes with a risk of some unintended consequence. You fix one problem, but then find that you've caused a new one. Better to test. (Not every change requires months of testing. But they all need some testing.)

Now... here's where the decisions get tough. Let's say we come up with a fix to a problem or we develop a new requested feature... Everyone's first impulse is to add it to the current release and push it out immediately. But the accumulation of small fixes to the current release and the need to test them all, winds up delaying the release of the next major upgrade. So, in fact, the rule is generally the oppposite of what you proposed: a fix has to be very consequential to make into an intermediate build.

One of the reasons that 3.2 is delayed from its original schedule is that there were some high-priority fixes that we and the cable operators considered critical to be added to the current 3.0 base. But now we've drawn a line and made a decision to stop fixing 3.0 and put our resources on 3.2 and beyond.

I feel strongly that this is the right way to go. When you get 3.2, I'm hopeful you'll agree.

MoxiGuy do all cable companies that use the BMC 9012 and hopefully soon the BMC 9022D get the 3.2 update when it comes out?

Originally posted by bruce73
shelley:

FINALLY, someone else who sees this playback problem! I had almost 2 mos. of perfect viewing before this annoying stuttering started (my workaround, BTW, for the SD situation is to split the cable from the wall, send one to the MOXI for channels 100+ and HD, and the other directly to the TV for channels 2-99 which come in much better, albeit at a loss of the MOXI's features).

Bruce, glad that I could chime in and offer additional confirmation. For me, it also helps to hear that others are having issues with the quality on SD channels as well - I think this is a biggie, since the Moxi has limited capacity to store programs currently (if one is using it primarily to record HD programs - it would be nice if I could utilize the existing tivo's during this transition period - but unless I get another tuner, perhaps utilizing the tuner in the tv, sounds like I will have to make a decision to go with one or the other. In my current situation, I think adelphia has deployed these devices a bit too early - if guide data goes out every few days and one has to wait weeks for a technician to show up (current waiting period here), well, who here feels that is acceptable? In addition, when you talk to support personnel at adelphia, I have yet to talk with someone who had even the vaguest idea of what a Moxi is....


The loss of channel guide just happened yesterday. Like you, I've done all of the "usual" troubleshooting with resets, power cycling, etc. I've called Adelphia three times today and, while the CS reps are cordial enough, they really haven't a clue about MOXI since none of them has actually used one. One of the guys on this thread said I should ask to be re-provisioned, but no one I talked with knew what that was. Hmmm.

:) for me the wait is a bit more than 3 weeks. Count your self as lucky!

I was thinking that the guide was a modem problem and the stutter a hard disc problem, but now with your input I'm thinking software, software, software. :mad: I have a tech guy coming out Jan. 5 (I told the rep to be sure that he has a new box with him because I honestly don't think he's going to be able to do anything with the one I have now... and, so I don't have to take another afternoon off from work...).

it would sure seem that way. Maybe the Moxi guy will comment now again? As I said, mine did this right from the get go - received in Dec 8th - when did your problems commence? Around this time?

I, too, like the potentiality of the MOXI (you actually got a manual??), but, if a second one doesn't really fix things, I may just go back to the 6200. I don't know much about TIVO -- would it work with the 6200? I don't mind shelling out the $$ if it means dependability.

by manual, yes, but it has been copied several times by the look of it, and it is not really usable. This reflects poorly on Adelphia - no one even cared to examine the manual or consider that copying it would make it unreadable. Geesh...make it available online.

The previous HD tuner I had from adelphia, was a 6200 - it worked fine with both series I and series II tivo's.

I think the Moxi's menu system is visually more pleasing - at first - but would comment that Tivo's system is better organized and lends itself better to day-to-day recording - for instnace, having the ability to sort shows, put series in a folder, etc, makes navigating and understanding what you have recorded much more efficient. In addition, no controls for extending the record time by minute(s) is critical given that some shows start/end differently, and so on. The *little* things add up, especially important to any seasoned tivo user. The newly introduced will not appreciate what they are missing. Maybe this has been anticipated?

Yes, Tivo has missed the mark by not being able to work with any of the major cable operators, but perhaps with the open cable initiative, they are not totally sunk yet. I would accept a system that was on par with Tivo - having two tuners and HD capability certainly peeked my interest enough to give it a try - but so far its a major disappointment - which may reflect less on Diego and more on my cable company).

Shelley

Originally posted by iamtext
[B]Hey Shetland, I also live in Ventura County and wish Adelphia wasn’t the only cable provider in town, but what can ya do? Anyhow, I've recently been looking at the HD Tivo that is offered from DirecTV (DIRECTV HR10-250). It has two tuners, records in HD, and runs on Tivo! It sounds very appealing, but quite frankly, with a price of around $999 the Moxi has the upper hand. And switching to satellite and having to install over-the-air tuners to grab local channels in hi-def doesn’t sound like fun

I think that my frustration with the Moxi is because of the fact that before I had the Moxi DVR, I had a Tivo. As Shetland stated, the Tivo sure has some polished software. In Moxi's defense however, Tivo has been in existence quite a while longer and pioneered many of the features found in modern DVR's. Ultimately I can’t see Tivo staying in business simply because people don’t want to shell out hundreds on a video recorder, and then pay an additional $12.99 a month; it’s just ridiculous. That’s why devices like the Moxi DVR, when offered by cable companies for only low monthly rates, will ultimately dominate the market.

Thanks for the tip - I will check it out nonetheless - perhaps there are incentives? It maybe more of a nuisance to get it setup, but with guide data and functionality at 50% and less, and wait to have technicians look at problems averaging weeks, the LATTER is more annoying.

I agree with you about Tivo having more polished software than Moxi - but wonder if these were deployed a bit too early? At least certainly in the case for Adelphia - I can't believe they are charging us to help debug them!!!

As you mention, for people who previously haven't experienced Tivo, there will be less to complain about - they don't know what they are missing - I guess it comes down to the percentage of Tivo customers for each cable concern - right now, the added benefits do not outweigh the frustration. I'm sure it will improve, but for the time being, I think I might head back to what works well.

shelley

Well, I'm on my 2nd MOXI, the first one started to skip and stutter when playing back HD content about 1 month or so after Adelphia initially installed the DVR service. The 2nd one works fine and I learned how to throw the pies, tomatoes, an eggs using the remote as the Adelphia tech that came out was pretty cool (an apparent MOXI easter egg in the software).

All in all, I am enjoying my HD service using MOXI and even though there were some close calls with guide data running down to just showing the next 12 hours of programming, resetting the box would fix things again. I was told to avoid resetting the box alot because the cable modem may not get it's IP renewed in the boot process, therefore, guide data can be lost again. Hope this is fixed in 3.2 version.

Synchron. :cool:

Craiger01,

Yes. All cable operators will get 3.2. 9022 will start out with 3.2. There are some features in 3.2 which are optional for the cable operators to deploy. For example: Jukebox, Photos, Games. I don't yet know which areas will light up these features, nor do I know how cable operators will package and charge for these features.

MoxiGuy

Originally posted by shetland
...manual, yes, but it has been copied several times by the look of it, and it is not really usable. This reflects poorly on Adelphia - no one even cared to examine the manual or consider that copying it would make it unreadable. Geesh...make it available online...

Shelley, I have downloaded two User Guides, one for MOXI and one for the BMC9012 itself, probably from Digeo and Motorola's sites. They are 3+MBs each so probably shouldn't upload them here as attachments, but if you PM me your e-mail address, I would be happy to send them to you.

This stuttering problem started 2-3 weeks ago, definitely in Dec. As for the loss of program info, that's only a couple of days old. synchron's mention about not resetting too often which might prevent MOXI from getting a new IP address might have some relevance here. Who knows? :rolleyes:

And I take it by your comments that TIVO is not something that would work in conjuction with the 6200, only satellite, correct?

For me, it also helps to hear that others are having issues with the quality on SD channels as well

The quality of SD is so bad that its SD capabilities are all but useless for me. I was watching some of the bowl games on ESPN2 today and it looked like I was watching some crappy streaming video version of it off a web site. Don't get me wrong, I really love my Moxi for HD, but I have to switch over to analog cable straight into the TV for any SD. What a pain. This is on a 64" display so it may be acceptable on smaller displays. MoxiGuy, is there any hope of better quality SD in the future? Or is that on-the-fly SD encoding done in hardware?

John

John,
You may notice a small improvement in 3.2. But for the most part, the limitation is in the hardware. Motorola has been making some good gains in HD encoding, and we expect revised HW this summer will include these. (the revised versions of 9012 and 9022 will also include RF out and firewire out).

Originally posted by MoxiGuy
John,
You may notice a small improvement in 3.2. But for the most part, the limitation is in the hardware. Motorola has been making some good gains in HD encoding, and we expect revised the HW this summer will include these. (the revised versions of 9012 and 9022 will also include RF out and firewire out).

MoxiGuy did you just spill the beans and say the 9022D was coming out in the summer? :) PQ would really improve once all cable companies went 100% digital. Since the Moxi is on all the time and is warm. Would that hurt the TV if you have the Moxi sitting on top of a TV? I don't have it that way now. If I ever get an HDTV I was thinking about putting it on top. I know it would fit on top of a Mitsubishi Rear Projection but all others I think I would have to get a TV shelf for the Moxi to rest on top of an HDTV.

Originally posted by bruce73
might prevent MOXI from getting a new IP address might have some relevance here. Who knows? :rolleyes:


This is what happened to mine. I lost the IP and my guide with it.

dan

Loss of program guide

After speaking with a tech from Adelphia on the phone last night, the problem most likely does have to do with not being able to get an IP address. He said it generally comes down to a signal strength issue. We tried eliminating the splitter I use to feed my TV directly for SD channels, but that didn't help (I have another splitter to route to my computer, which can't be eliminated). He concluded that I either need to have a dedicated line to the MOXI or a 2-way signal amplifier on the line. Hopefully this will be taken care of when a service guy comes out on Jan. 5th.

I also asked him about any inherent danger in resetting too often, WRT not being able to obtain an IP address, and he said that wouldn't do it, that you can reset as often as you like.

Craiger01. I spill beans all the time. You should see the mess near my coffee-maker. But no, I didn't spill any bean about the first release of the 9022. I'll have to research your question about putting the BMC on top of a TV.

Adelphia came over yesterday afternoon and put in the MOXI. Usual startup problem, ie, no data. Several calls to the MOXI tech fixed the problem.
One interesting thing I learned during the install is that the box needs a strong signal in the 32-33MHz range, not near the top end of 1GHz. That's evidently where the IP handshake and data transfer occurs. The IP's are static, based on the box's MAC address. Makes for easier trouble-shooting I suppose. The Adelphia tech also replaced the 2-way splitter that the previous tech installed a couple of months ago when the service was initially turned-up. It's my understanding that when you split a single feed into two, both outputs of the splitter loose a couple of dB of signal. This splitter has ZERO loss on one output at the expense of a 6dB loss on the other. The net effect is that the MOXI thinks he's the only device on the cable. If you've got splitters in your cable setup, make sure you have this zero-loss unit first in the loop. Additional splitters can come off of the second outlet and most things will work with a 6dB or more loss of signal. This particular splitter is a Broadband BDC1006D, 5-1000MHz.

I've only played with it for a few hours but it seems stable since it has a nice, strong signal. My only reactions, other than the interface being totally different, is that analog video really sucks. On my 9.5' wide screen, there is an overwhelming amount of quantization and mosquito noise. Motorola must have bought their DACs at Wal-Mart. Truly bad. On the other hand, the HD picture looks even better. Maybe better Op-Amps with wider bandwidth and more headroom? Don't know but it's visibly better than the old 6200. Hopefully Motorola will use better hardware in the 9022 to fix the SD picture problem. Until then, I'm just watching HD on the big screen.

johnty -

Please check your PM for a recent message.

Thanks

I've had a problem occur twice in the last 7 days or so. During the course of the day (both times during daylight hours, for what it's worth), I've lost one or more channels. In other words, the channels in question are gone from the channel listing and cannot be accessed by channel up/down or by entering the channel number on the remote.

The first time it was just one channel (ch. 41). The second time it was a block of channels (ch. 2-9). I don't know if other channels were also missing somewhere in the listing.

After repeated attempts at entering the channel and having Moxi ignore my selection, a reset corrected the problem in both instances. I've had the same Moxi unit since mid-October, and this problem did not occur before what is described here.

I had the same problem last night -- all the analog channels were unable to be accessed. All the digital channels were just fine. A reset fixed the problem.

Charter Reno is supposed to install 3.2 in Feb. Is there a fix or workaround to increase the amount of time to input channels using number pad?

Originally posted by jerryhb
Charter Reno is supposed to install 3.2 in Feb. Is there a fix or workaround to increase the amount of time to input channels using number pad?

I wonder if that is the start of the 3.2 for all Charter systems? I wonder if St. Louis will get the 3.2 update in March or April?

jerryhb,
I believe that 3.2 allows more time for channel number entry. Either that, or I've gotten a lot faster.

MoxiGuy, can you email me at measlick@charter.net ?? I have some questions for you...

Thanks!

Posted this in a separate thread, but this seems to be THE BMC9012 thread, so forgive the cross-post....

--

Adelphia came out and "installed" a Motorola/Moxi BMC9012 yesterday.

Couple of questions I'm hoping that either MoxiGuy or maybe a lurking Adelphia employee can help with...

Any reason VOD wouldn't show up on the menu? Clicking but VOD button on the remote does nothing but open the MOXI menu... and the MOXI menu itself has no VOD choice (I get a PPV menu category, but no unique VOD... and don't like having to wait for specific times for shows).

Similarly, the Ticker button does nothing but open the MOXI menu.

I'm served by Adelphia Beverly Hills/WeHo.

I'm assuming VOD should be offered in this area. Is the ticker being offered here?

Called Adelphia, and sadly, it was the typical degree of support... they'll send a technician out between X - Xpm 3 weeks from now (last week of Jan is the soonest svc. appt. they had available). I'm not exactly convinced that this requires an on-site visit (vs. pushing a software or service update), but my requests to speak with a Moxi/DVR technician fell on deaf ears.

Anyone know why I wouuldn't be getting VOD/Ticker (side note: I get VOD just fine on my old DCTXXXX box in my 2nd room)? Is this truly a hardware problem that requires a technician?

Thanks,

Charlie

Charlie

Adelphia had hoped to have VOD & the ticker available before the end of 2004 but they have yet to be deployed on Moxi in LA.

Seriously? So I can't even do the old-school VOD with this high-tech Moxi box that a DCT2000 will do?

Is "upgrading" the box to have VOD and the ticker something that can be done by a flash-style update to the box, or am I screwing myself by getting in early (and getting a box that won't ever have those services)?

Thanks,

Charlie

Some use Moxi strictly for the HD dual tuner & DVR capabilities while keeping the DCT2000 for everything else.

When Adelphia enables the new features it will be posted here.

Hi, I'm new to the forum and to the whole Moxi thing. Actually, Charter will be coming Tuesday to install my Moxi box. From what I read here, it sounds like the regular SD and analog channels really suck and the S-Video cannot be used unless using 480p and not 1080i.

I still will do the vast majority of our TV viewing on SD and analog channels. Is it that big of a deal to just leave it on 480p for the majority of time and then switch to 1080i for HD viewing and/or recording? I know my current HDTV Motorola box has a much, much better picture on S-Video for my SD and analog channels.

Moxiguy,

I have had a Charter DVR for the last couple months and it has worked fine since they installed it. However I just purchased a Samsung 50 inch DLP and wanted to get the HI-DEF channels added to my account. However after two days of working with multiple Charter reps in both the TV and High Speed Data group over the phone they cannot get the HI-DEF channels to turn on. With the exception of HI-DEF HBO that one is on but the rest of the HI-DEF lineup is saying you do not subscribe including the local channels Charter carries.

If you go into the Diagnostics screen the box seems to be working normally it's got an IP address and I can trigger Program Guild updates, account updates, etc and they all appear to work. The Charter techs even verified that they can get to the cable modem inside the box. Of course the box has been reset a number of times but it still refuses to turn on the other channels in the Hi-Def lineup.

Another trouble shooting step I had them do was remove the HI-DEF service on the account to see if re-adding it would help but it did not. In fact we noticed that during the time the HI-DEF service was removed from the account that HBO Hi-Def stayed on??

I just have a gut feeling, and my gut feeling on technical stuff like this is right 95% of the time, it's not the box because I had a similar problem the day they installed the box with some but not all of the Digital Channels saying I did not subscribe. So the tech went away for a few hours and hoped that the box would eventually work. When he called me back a few hours later it was still not working and at that point thay swapped out the box and the new one did the exact same thing!!! Then they got on the Nextel phone to the people over in St. Louis and finally they were able to hit the right sequence to get the all the digital channels to come in and everything has worked fine since. The girl on the phone said all she did at the time was close out the order!

I should also note that the first thing the people in St. Louis thought was a signal strength issue but the tech tested the wall jack this box is plugged into with his meter and the signal strength was good.

So needless to say Charter is sending a tech out on Tuesday sometime between 1 and 5 and I was wondering if you had any helpful hints on this other then swapping out the box which would of course lose all my scheduled programs and anything recorded and I doubt will fix it based on what happened during install.

Moxiguy

I don't know if this a high priority, but I don't understand why Moxi omit the language option in the recorded programs menu.

This is the situation:
I recorde several movies in digital cable channels like Showtime and Starz, that programs have a second audio option, inclusive when I sintonize the audio is in Spanish, after recorded the movie and try watch again the language option was lost of the menu.

TRICK: I must sintonize the channel. go to the info menu and select language, then back to the recorded movie and now appear the language option or the audio start in Spanish.

Since the last time that I notice the problem wiht the SAP I did not have this problem whit Moxi, then I suspect that in the new software updates something affected to my bilingual Moxi.

Muchas Gracias

TRADE

I recently got the Motorola BMC9012 DVR HD cable box installed. My problem is with the 720p output. I can't seem to get it to work. 480p and 1080i work just fine. My tv is the Sammy 56" HL-P5685W "Captain Kirk" model and I KNOW it can accept 720p inputs. Heck, a lot of the stuff I watch OTA is 720p. Of course the cable company just wants to say that it must be that the TV can't handle 720p inputs, even though I know it can and 720 is it's native resolution. Anyway, if anyone else has this box and has any info about this problem, PLMK. Thanks.

Have Moxi on Charter, have been able to do this in the past but at moment my programming guide stops Thursday morning January 6th and I first noticed this Saturday and it is now Monday.

Needed to set recording options for next weekend. Since we are unable to just insert date time and channel seem to be out of luck.

Tried to set up series option but since the programs are not airing between Monday and Thursday they do not show up to set up.

I know that the programming guide has been 14 days in the past but at this moment it is only 4 days and shrinking. Is this a problem with someone asleep at Charter are is this normal for Moxi?

I request to add the set by time, date, and channel feature for future updates if this is normal.

Please help.

Ron

Originally posted by jkramer
Moxiguy,

I have had a Charter DVR for the last couple months and it has worked fine since they installed it. However I just purchased a Samsung 50 inch DLP and wanted to get the HI-DEF channels added to my account. However after two days of working with multiple Charter reps in both the TV and High Speed Data group over the phone they cannot get the HI-DEF channels to turn on. With the exception of HI-DEF HBO that one is on but the rest of the HI-DEF lineup is saying you do not subscribe including the local channels Charter carries.

If you go into the Diagnostics screen the box seems to be working normally it's got an IP address and I can trigger Program Guild updates, account updates, etc and they all appear to work. The Charter techs even verified that they can get to the cable modem inside the box. Of course the box has been reset a number of times but it still refuses to turn on the other channels in the Hi-Def lineup.

Another trouble shooting step I had them do was remove the HI-DEF service on the account to see if re-adding it would help but it did not. In fact we noticed that during the time the HI-DEF service was removed from the account that HBO Hi-Def stayed on??

I just have a gut feeling, and my gut feeling on technical stuff like this is right 95% of the time, it's not the box because I had a similar problem the day they installed the box with some but not all of the Digital Channels saying I did not subscribe. So the tech went away for a few hours and hoped that the box would eventually work. When he called me back a few hours later it was still not working and at that point thay swapped out the box and the new one did the exact same thing!!! Then they got on the Nextel phone to the people over in St. Louis and finally they were able to hit the right sequence to get the all the digital channels to come in and everything has worked fine since. The girl on the phone said all she did at the time was close out the order!

I should also note that the first thing the people in St. Louis thought was a signal strength issue but the tech tested the wall jack this box is plugged into with his meter and the signal strength was good.

So needless to say Charter is sending a tech out on Tuesday sometime between 1 and 5 and I was wondering if you had any helpful hints on this other then swapping out the box which would of course lose all my scheduled programs and anything recorded and I doubt will fix it based on what happened during install.

Are the high def channels listed in the high def catergory? I think you have to add the high def channels buy going into the settings menu and choose channel list then find the high def channels and use the ok button to put a check mark by them. I don't have an HDTV but I saw those channels in the channel list while organizing my channel guide.

Originally posted by jkramer
However after two days of working with multiple Charter reps in both the TV and High Speed Data group over the phone they cannot get the HI-DEF channels to turn on.Well, here's my experience:

I was subscribing to Charter's HD service before they offered the Moxi in my area. When they brought over the Moxi, I had a similar issue -- I wasn't getting the majority of my HD channels anymore, just that "you are not a subscriber" screen. It took five different people and multiple phone calls to resolve it. Basically, and I'm probably going to butcher this explanation, but Charter sends control signals to your box to indicate whether or not you should receive certain channels. The control signal for the 'regular' HD STB is different than the ones for the Moxi, at least for high-def channels. They were sending me two control signals at once (one for the old box, one for the Moxi), and the two were in conflict, leaving me unable to get much of anything at all. When they killed the control signal for the old box, everything worked fine.

I can't speak with any authority on this, but maybe Charter is sending the wrong control signal...? Or multiple ones, as I experienced?

Originally posted by comp1040
Have Moxi on Charter, have been able to do this in the past but at moment my programming guide stops Thursday morning January 6th and I first noticed this Saturday and it is now Monday. If the cable running to the Moxi is going through a splitter, hook it up directly, leave it sitting for a day or so (or manually trigger a program guide update, if you know how), and see if that fixes the problem.

However, relating yet another problem I had with Charter locally, they deprovisioned the modem in my Moxi, making it unable to communicate with the outside world. (A week or two earlier, they'd deprovisioned my cable modem too, as they're apparently having a lot of problems with people stealing service, and I guess they weren't paying attention to the fact that I'm sending $150 checks to them every month.) Anyway, after a lengthy conversation with a very helpful (and exceptionally thorough) Charter tech, they figured out that the problem with my lack of updates was the modem being deprovisioned, they re-provisioned it, and everything's worked perfectly ever since. Anyway, that might be something worth exploring.

Are the high def channels listed in the high def catergory? I think you have to add the high def channels buy going into the settings menu and choose channel list then find the high def channels and use the ok button to put a check mark by them. I don't have an HDTV but I saw those channels in the channel list while organizing my channel guide. \

Just to claify YES all Hi-Def Channel's are in the lineup but all but HBO Hi-Def say you do not subscribe.

Originally posted by jkramer
\

Just to claify YES all Hi-Def Channel's are in the lineup but all but HBO Hi-Def say you do not subscribe.

That happened to me when first installed the Moxi, the problem is your cable provider that don't setup your channels access. They can provisioned the Moxi from the main office, no tech visit required.

TRADE

Adam Tyner
Please check your P.M.

That happened to me when first installed the Moxi, the problem is your cable provider that don't setup your channels access. They can provisioned the Moxi from the main office, no tech visit required.

Yes I agree that sending a tech out probably isn't going to fix anything, and all they are going to do is work with a person back in the office and or swap my box, but I still feel it's a programming issue that needs to be resolved by the office.

As I said in my original post when I first had the box installed I had a very similar problem with them adding the Digital channels, only some of them would come in the rest said you do not subscribe. Charter eventually swapped the box and it did the same thing. A box swap was easier then, I didn't have any programs scheduled and nothing recorded. Now I have a customized channel lineup, everything I want recorded scheduled and programs waiting to be watched!

Well, I think that swaping the boxes is a very improductive resource. With my knoledge by experience with the installers, when they install the Moxi or any cable box call to the central by radio to give the MAC address of the box and register it to your account.

How you wrote, maybe is a software problem, but I don't think that is inside the Moxi, maybe your provider TV cable info is not linked with the Moxi server system and each new installation is input manually, if you look your diagnostic screens on the Moxi, you will se your name, address and account info, that is more than usually the normal cable boxes bring.

One of the annoyences that us have is that cable providers don't give support to the Moxi DVRs directly by phone, many problems can be fixed from the server management console and we need wait for a tech vist to fix a problem that can faster fixed by phone talking with the right tech person!!!

MoxiGuy could give more info about how deal with that problem. Digeo only gives support to cable techies that manage the Moxies, but who support to the users.

TRADE

Originally posted by trade
Digeo only gives support to cable techies that manage the Moxies, but who support to the users.Charter has a group of people who field DVR questions over the phone, so at least one MSO is handling this.

I will tell you that Charter gave the tech folks a Moxi a month or so ago, and they seem to know the box pretty well. I had a problem getting my HD package going, but it happened once my information downloaded. Everyone here in the Greenville call center have been on top of everything here. I work for Charter Media, but I use the same customer service you do, and I've been very pleased how this is going.

Originally posted by cliffy97
This is what happened to mine. I lost the IP and my guide with it.

dan

This is where I'm at right now, with ERROR on all my software versions. They are coming on Thursday to swap Moxi's. The thing still tunes to channels fine though. They tried provisioning it as well as "refreshing" it. No luck :(

Merged new thread into this one. See post #1237 ( http://www.avsforum.com/avs-vb/showthread.php?postid=4911215#post4911215 ).

Here in Hopkinsville, the Moxi box roll out has been delayed due to weather. A friend of mine has been waiting a couple of weeks to get one.

I am also waiting on HD here - no word as to when HD will be working here.

Off topic but I have catching up the last couple of days and noted the post from jokerswild about software development, Can I safely assume you work at the big IBM building off of highway 52? Just curious because we have one of those midrange computers that you help develop software for. They are great computers!