Had the bulb replaced 4X in 2 years(~1200hrs/bulb), also board failure, ballast failure, and 5 pixel deaths. 6 total service calls. Too bad, PT50LC13 is a nice TV....
So Best buy said I can have a new TV equivalent....
Has anyone else gone through this?
Are they going to tell me the reimbursement will be an amortized dollar value, or how do they do it?

I have a PT-50LC13 and I'm in the process of getting all my documentation together for this. I had multiple bulb failures, a ballast failure and my remote control was replaced.

All the work was done under extended warranty. I'm going to have the records pulled for my TV. I hope I'm not given a hard time for that.

I have the 4 year warrant from best buy and have had 3 bulb failures and 2 ballast failures. My set has been turning off intermittently recently so I called Best Buy and they said they were going to request a set replacement but I got a call today from the service center and they said they were going to replace a heat sensor because the set was turning off due to overheating. So much for there lemon policy, I called BB back to see what had happened to the replacement set and they said the bulbs failing was not considered a failure. To top it off I got the form in the mail today from the Lamp settelment, called BB to get copies of service done on the set and they said I had to contact the service center to obtain all the copies. So I called the service center and they said that there computer had crashed a few months ago and they would be unable to get me any copies of services performed. So I went from getting 2 different replacement options to getting screwed.

Ok, so this thread has been dead for a while now, but in the interest of eventually getting a 'free' replacement for my troublesome PT=50LC13, I thought I'd revive it.

Has anyone received a new, replacement set from Panasonic through the Class Action Settlement process?

Ithica, whatever happened with your set?

Thanks for opening this back up, Speqtre.... I'm on lamp #4, and September isn't that far away, so I'm curious if anybody has taken up Panny on the suit....

I actually talked to a human being at the settlement line number. Specifically asked if I would be reimbursed for the $479 extended warranty I bought AFTER the first bulb blew. Was told that extended warranties would not be reimbursed, even though I'm on my 4th bulb and the warranty paid for them... oh well.

Another question I asked was about the replacements they were giving. The woman said she had no info on specific models, other than what's in the settlement ("a new digital light processing technology ("DLP") television set or comparable multimedia display television set of equivalent or greater size to your TV at Issue.") It looks like Panny is mostly getting out of the RP business, including DLP... so I wonder what they'll be sending out in November? Also, note the word 'new' in the settlement language - shouldn't this imply a warranty?

So when they bring me my new tv, I'll just keep my fingers crossed that they don't actually want to take the old POS away, as it will still have over a year of extended warranty left on it - I'd like to give it to a friend of mine who doesn't have HD yet.

Anyone get a replacement set yet?

As an update, I found a bit of info that sort of answers my own question. In reading this article (http://www.digitaltvdesignline.com/blogs/), Panasonic is getting out of DLP rear projection and going to a new 3LCD design.

If you wait long enough, and they run out of DLP sets, language in the settlement sort of points to this possibility.

I have the 4 year warrant from best buy and have had 3 bulb failures and 2 ballast failures. My set has been turning off intermittently recently so I called Best Buy and they said they were going to request a set replacement but I got a call today from the service center and they said they were going to replace a heat sensor because the set was turning off due to overheating. So much for there lemon policy, I called BB back to see what had happened to the replacement set and they said the bulbs failing was not considered a failure. To top it off I got the form in the mail today from the Lamp settelment, called BB to get copies of service done on the set and they said I had to contact the service center to obtain all the copies. So I called the service center and they said that there computer had crashed a few months ago and they would be unable to get me any copies of services performed. So I went from getting 2 different replacement options to getting screwed.

That sounds like BS from the service center. I would call them back and speak with someone else. If that doesn't work I would speak with a manager, if that doesn't work I would have an attorney contact them. They should know that this has no impact on them, only Panasonic. Even if they did have a crash they SHOULD be backing up their data.


I spoke with Sears who I bought my TV from and they gave me all the dates/details of the repairs I had done. I then called the service center and asked to have the records mailed to me which they said they will do (I hope so).

Good luck.

Ok sounds like no one in this forum has actually gotten to the replacement phase yet, wrt Best Buy.
Of note, I have started to research only sony TVs as a replacement, because i think reliabiity will be superior.
I have narrowed to KDS-50A2000, KDS-55A2000, KDS-60A2000, or KDSR60XBR2 models.
Also have been having multiple overheating? auto turn off events.
Will keep you all updated on my experience re: getting a replacement at BestBuy.
"I'm going in".

When I spoke to Best Buy last night the rep told me when they replace a set they give you store credit for the purchase price and if you chose to upgrade you have to pay the difference. Lets hope thats true I paid 3,000 for that set in Nov of 03. My case is under review with BB, and when I spoke to the service center today they said they were going to recommend to BB that they replace the set. Also when I spoke to BB about the problem with the service centers lack of organization and getting me my service work orders, BB called the service center and what do you know the service center called to tell me they were mailing all copies of service orders to me. So hopefully I'll get this set replaced one way or another. I'll cross my fingers the BB way goes thru and I get the store credit, assuming that purchase price credit is true.

Has the PT-56DLX76 been updated to a newer model? From what I've read it supports 1080p and resolutions of 1920X1080 which goes against some of the earlier comments here.

Ok. I just realized the TV in question was a PT-56DLX75.


I guess any replacements now would be the PT-56DLX76?

I was also expecting more activity on this thread. I've had 3 bulb failures already, running on 4th bulb for now. Since Panasonic is going to warranty the bulbs till next November, I'll keep replacing the bulb in my PT-15LC13 until then (if needed). Panasonic announced some new TV's at CES this month - no earth shaking new technology but thier present lineup is not that appealing to me. I'm looking at taking the $1000 credit option and keeping my old set. At the rate TV prices are falling the credit should go alot further next fall. Right now the $1000 credit is only 1/70th of what I need for the 103" plasma!

Besides a few 1080 plasmas announced at CES, here's some info on their new projection technology:

http://crave.cnet.com/8301-1_105-9675567-1.html?tag=more

Pretty funny that they must've really wanted a light source that wouldn't burn out... like our lamps!

Here's hoping that by the time they send us replacement tv's, the warehouse is all out of DLPs and we become guinea pigs for the new models ;)

NOTE...Two threads on the same subject now merged.

Thank you.

Does anyone know how long the $1000.00 rebate is valid for?

I may consider that option if there isn't a short time frame tied to it of when it must be used.

I read through that whole website twice, and could only find something about mailing in the rebate form within 60 days of purchase of the new tv, but nothing about how long you had to actually use it.

I had pretty good luck talking to an actual person last week at the tvlampsettlement telephone number, but you may be better off calling Panasonic directly, as they'll be issuing the coupon.

The woman I spoke to also said to call Panasonic about what the model # of the replacement tv might be, should you go that route.

I called Panasonic to find out what the replacement model was and the guy I spoke with said I had to speak with the class action folks for that information.

I told him they said to speak with Panasonic about it. He said he didn't have that information, and that they had used a few different models.

Let the games begin........ :rolleyes:

Update:

I read in another forum that people were still getting the PT-56DLX75 as a replacement as of December.

http://forum.ecoustics.com/bbs/messages/2/124835.html

I have a PT-50LC13 and I'm in the process of getting all my documentation together for this. I had multiple bulb failures, a ballast failure and my remote control was replaced.

All the work was done under extended warranty. I'm going to have the records pulled for my TV. I hope I'm not given a hard time for that.


Well, I called Sears yesterday about this and my records arrived in the mail today, not bad at all!

Three bulb replacements and two ballast repairs.

For those of you who had system board failures, what were your symptoms?

I'm trying to decide whether to have my set serviced for the problem I'm having losing signal randomly, but I'm out of warranty. And this would be only my second "performance issue" having had one bulb replaced last year.

For those of you who had system board failures, what were your symptoms?

I'm trying to decide whether to have my set serviced for the problem I'm having losing signal randomly, but I'm out of warranty. And this would be only my second "performance issue" having had one bulb replaced last year.My interpretation is that only lamp failures count as "performance issues". My only other problem besides lamps is the internal speakers cut in and out at random. I hooked up external speakers for now.

For those of you who had system board failures, what were your symptoms?

I'm trying to decide whether to have my set serviced for the problem I'm having losing signal randomly, but I'm out of warranty. And this would be only my second "performance issue" having had one bulb replaced last year.
I haven't had a system board failure, just lots of lamps.

Is your set one of the sets covered by the class action lawsuit? If so, you've had a performance problem and you're covered by the extended warranty - I think anyways.

Read through the info at the tvlampsettlement website. (http://www.tvlampsettlement.com)

My interpretation is that only lamp failures count as "performance issues". My only other problem besides lamps is the internal speakers cut in and out at random. I hooked up external speakers for now.


This is snipped from the other forum thread i posted above :

i think the ballast on your tv is the culprit.
i had the same problem with my PT-50LC13 after i replaced my lamp for the second time the ballast died within 10 days. i emailed the class counsel and he told me that it counts as a failure and that i qualify for the multiple failure remedy.

So if true, ballast failures are also valid for the "multiple failure remedy".

Does anyone know how long the $1000.00 rebate is valid for?

I may consider that option if there isn't a short time frame tied to it of when it must be used.

Mine states it's valid for a year plus it must be submitted within 60 days of expiration or something like that. I don't have it in front of me right now.

Mine states it's valid for a year plus it must be submitted within 60 days of expiration or something like that. I don't have it in front of me right now.

Is that a year from receiving it, or a year from the date the settlement officially ends (Nov/2007)?

Mine states it's valid for a year plus it must be submitted within 60 days of expiration or something like that. I don't have it in front of me right now.

Ah-ha! So there is someone who's submitted their claim paperwork and got a response.

Now to find someone who's received the replacement set.

After just re-reading the settlement terms several more times, I think you're right! I own the PT-50LCX63 and in my view it is definitely not performing. It runs well from other sources, but the tuner is without a doubt messed up.

I had interpreted the settlement as only covering lamp failures, but I see from other posts now that it provides for more than that.


I haven't had a system board failure, just lots of lamps.

Is your set one of the sets covered by the class action lawsuit? If so, you've had a performance problem and you're covered by the extended warranty - I think anyways.

Read through the info at the tvlampsettlement website. (http://www.tvlampsettlement.com)

From the settlement notice:

"A “Performance Problem” means premature failure or diminished performance of a TY-LA1000 Lamp"

As each of us class members goes through the claim process, let's keep each other informed as to our progress - good, bad or otherwise.

Ah-ha! So there is someone who's submitted their claim paperwork and got a response.

Now to find someone who's received the replacement set.

Check out this thread

http://forum.ecoustics.com/bbs/messages/2/124835.html

For those asking if I ever received the replacement set..... yes I finally did! It was the 56" DLP and I really like the picture. The first thing I noticed was the deep black levels that the LCD just couldn't produce. Mine was replaced before the settlement was actually completed but it's been 6 months with absolutely no problems. Very happy with this set and it gets plenty of ooohs and ahhhs from the crowd (of friends, haha).

Since I did purchase one lamp myself, I was told to wait until the settlement was finalized before making my claim on that purchase. So I just mailed that in a few weeks ago. Will let you know when I receive the reimbursement. Good luck everyone!

You folks that have sent your form in:

There is a question that asks for the serial number of the unit. It says the serial number is a series of nine letters located under the model number on a label.

Mine looks to be a series of nine numbers and letters. Have i looked in the wrong spot or has anyone else found this to be the case that it is number and leters?

<<< hdtvforme posted: Today - 09:50 AM
You folks that have sent your form in:

There is a question that asks for the serial number of the unit. It says the serial number is a series of nine letters located under the model number on a label.

Mine looks to be a series of nine numbers and letters. Have i looked in the wrong spot or has anyone else found this to be the case that it is number and leters? >>>

Yes, the serial number is a mix of letters and numbers. Mine is something like "BA1234567".

I mailed the claim form yesterday. I'll reply when I hear anything.

Let's keep this thread going - we're all very interested parties.

Is it DLX75 or DLX76 ?

I bought a FP (Sanyo Z5) and don't watch the tv anymore. Actually, I was about to try to sell it when I found out about the settlement. Anyways, I'm going to wait until the last possible moment to submit my claim form, hoping that all the DLPs will be gone and I might score something newer... ;)

On that note, does anyone know if the DLPs are still actively being produced by Panny, or are they selling off what's in the channel?

Went to BestBuy to see about a replacement, they took my telephone number and said they'd call me. That was 5 days ago.

So, is this set still under warranty from Panasonic, or do I have to run everything through the lawsuit claim form?

I had a ballast replacement in March of 05. My lamp just blew about a week ago, and that's how long I've been waiting for a response from Panasonic.

One can only be without HDTV for so long, so I ordered a lamp from my service center today. It's my understanding that I can run this purchase through the lawsuit claims and be reimbursed. Is this correct?

After this incident, one more failure before 11/07 and I get a new set? Correct me if I'm missing something.

Thanks!

So, is this set still under warranty from Panasonic, or do I have to run everything through the lawsuit claim form?

I had a ballast replacement in March of 05. My lamp just blew about a week ago, and that's how long I've been waiting for a response from Panasonic.

One can only be without HDTV for so long, so I ordered a lamp from my service center today. It's my understanding that I can run this purchase through the lawsuit claims and be reimbursed. Is this correct?

After this incident, one more failure before 11/07 and I get a new set? Correct me if I'm missing something.

Thanks!

You are covered under Panasonic's extended warranty as outlined in the class settlement, if you meet the conditions outlined there. The way it reads to me, if you didn't blow a lamp before May 31 2006, your warranty may only go through May 31 2007.

It hasn't been determined yet if the ballast counts as a 'performance problem' under the settlement - it looks like it's more just for lamp failures.

I believe you'll be able to get your money back for the lamp failure, but I think you'll need three failed lamps before your applicable extended warranty period expires to qualify for the 'multiple failure remedy'.

It's confusing, I know, but try to read through the settlement (http://www.tvlampsettlement.com) to see what applies to you specifically.

You are covered under Panasonic's extended warranty as outlined in the class settlement, if you meet the conditions outlined there. The way it reads to me, if you didn't blow a lamp before May 31 2006, your warranty may only go through May 31 2007.

It hasn't been determined yet if the ballast counts as a 'performance problem' under the settlement - it looks like it's more just for lamp failures.

I believe you'll be able to get your money back for the lamp failure, but I think you'll need three failed lamps before your applicable extended warranty period expires to qualify for the 'multiple failure remedy'.

It's confusing, I know, but try to read through the settlement (http://www.tvlampsettlement.com) to see what applies to you specifically.

Thanks for the clarification. I thought I read somewhere that a ballast failure did qualify, but I could be wrong.

Thanks again!

I went to Panasonic's web site. Their current DLP models are PT-56DLX76 and PT-61DLX76. They are both 1080p.

Just a few days ago, they were showing the X75 (720P) models, along with the X76. I read that someone who got an early replacement did, in fact, receive the 720P set.

Could this mean that now the replacement will be the 1080P X76? Big :)

I'm anxiously awaiting to hear from TV Lamp Settlement.

-Bob

I went to Panasonic's web site. Their current DLP models are PT-56DLX76 and PT-61DLX76. They are both 1080p.

Just a few days ago, they were showing the X75 (720P) models, along with the X76. I read that someone who got an early replacement did, in fact, receive the 720P set.

Could this mean that now the replacement will be the 1080P X76? Big :)

I'm anxiously awaiting to hear from TV Lamp Settlement.

-Bob

I posted a link earlier in this thread which indicates that there's an even newer, long-life bulb technology RP set they're working on. If you read the settlement, under replacement set, it alludes to the fact that your replacement may be DLP or something else.

Also, it's widely believed that Panny is getting out of DLP altogether (they already stopped producing LCD RP sets), the question is when...

My guess is that if they don't intro any new DLP models in the next six months, they won't ever, and this new tech will be what they're sending out as long as the warehouse is emptied out of DLPs. :D

I posted a link earlier in this thread which indicates that there's an even newer, long-life bulb technology RP set they're working on. If you read the settlement, under replacement set, it alludes to the fact that your replacement may be DLP or something else.

Also, it's widely believed that Panny is getting out of DLP altogether (they already stopped producing LCD RP sets), the question is when...

My guess is that if they don't intro any new DLP models in the next six months, they won't ever, and this new tech will be what they're sending out as long as the warehouse is emptied out of DLPs. :D

Thanks, Speqtre

I guess now I'll be patiently waiting (not anxioulsy).

Third bulb blown, going after a replacement tv. Question is this: Does panasonic have to supply me reciepts for the old bulbs? I have one, have the case # for the other, third bulb is on the counter. Any experience?

Third bulb blown, going after a replacement tv. Question is this: Does panasonic have to supply me reciepts for the old bulbs? I have one, have the case # for the other, third bulb is on the counter. Any experience?

Yes, I have experience getting the reciepts from Panasonic.

Call 1-800-211-7262, go through push-button hell for a while. The CSR's are friendly. I asked them to send me my warranty service receipts. I received them in 3 days.

Good luck and please keep us posted on your progress.

:)

Thanks for the clarification. I thought I read somewhere that a ballast failure did qualify, but I could be wrong.

Thanks again!

I received an email from the tv settlement reps.

A ballast replacement does not count as a performance issue. :( From what I understood, it is lamp failure only.

I'm aboard the same boat now. early 2004 pt-50lc13. Third set replaced in the first 2 months. Just now on third bulb. Pany referred me to the law suit site. They said I qualify for set replacement and third bulb redemption in this process. The support said he was 100% sure.

It looks like the possible replacement is the PT-56DLX76 since the 75 is out of stock and out of production. Support could / would not give me a model number that they are replacing with so this is an assumption on my part. Has anyone received a PT-56DLX76 yet?

I'm concerned about rainbow / ghosting. contrast ratio is high, 8 color wheel but it's still a single chip set. Do any of the users with the PT-56DLX75 notice rainbow effects?

I'll post to confirm what set they are replacing with, I'm still early in process so it may be a while. Please post if you know exactly what they are replacing with.

I received an email from the tv settlement reps.

A ballast replacement does not count as a performance issue. :( From what I understood, it is lamp failure only.

I received a letter from them stating the same. My system board failure does not qualify.

I have had 2 lamp failures. They said if I have a 3rd lamp failure before Nov. 2007, to re-submit the claim form showing the 3 lamp failures. They will contact Panasonic, who will then inspect and replace my TV.

The only problem with that is they said, "DO NOT get a replacement lamp. Wait for Panasonic to contact me, inspect my TV, and wait for the new TV."

So, I'll be without TV for however long the replacement process takes!

Hi all,I have had 2 bulb failurs already on my 60 inch, and have already done the class action stuff.. I don't want to sound like some kind of evil person, but I really want my bulb to fail one last time, before november 2007. Is there something I can do make sure it will fail before that date. On my second failure the ballast was changed as well. The first two bulbs only lasted about 6 months and this one has been going for over a year. I dont want to be left high and dry if my bulb breaks December 2007. I know some people are going to think I am a %$#, but I promise you that I am not the only guy with 2 bulb failures wanting that one more falure to secure a newer tv. Any tips would be great

allnamestaken, If you want to burn out your bulb faster just unplug your set while its on, this will shorten its life because the fan wont get a chance to cool the bulb.

I sent in my forms today. The last post in the ecoustics forum has a person getting
the PT-56DLX76 as a replacement as opposed to the X75 that was being given earlier. I hope I get the later model.

http://forum.ecoustics.com/bbs/messages/2/124835.html

I read that too - the thing that was interesting to me was that he got a call from "the local TV retailer."

I wonder if that means that whatever you get as a replacement is subject to whatever is in stock around you?

Thanks oky777, why does the bulb break faster when Its cooled slowly? Thanks again.

Received my reimbursement check from Panasonic for the bulb. $311. It came via certified mail and I had to sign off for the delivery.

I filed under the settlement, was approved and received the rebate certificate. UNFORTUNATELY because I had already bought a replacement tv, they will not pay. I bought a Panasonic plasma at well beyond their $1500. requirement. Bought it after the third failure of the LCD. That was a year ago. Seemed like a reasonable thing to do.

I can't find any wording in the settlement docs that supports their decision. I've sent an email to the attorneys for the class. No response yet.

Gary, did you dispose of your old set?

If you still have it, you could try to turn the coupon in, opt for the replacement, and probably sell it outright for about $1000 or more.

I sold it at a loss so it's no go on replacement.

Had my circuit city warranty replace my lamp a while back, now I found some dead pixels they show up in blue theres one single out and then theres a cluster I estimate 6 total, the large group is visible from my viewing seat.

The repair man is coming Friday, has anyone had this problem and what are the repair options if any, if it cant be repaired then what, my circuit city advantage warranty runs out next September.

Had my circuit city warranty replace my lamp a while back, now I found some dead pixels they show up in blue theres one single out and then theres a cluster I estimate 6 total, the large group is visible from my viewing seat.

The repair man is coming Friday, has anyone had this problem and what are the repair options if any, if it cant be repaired then what, my circuit city advantage warranty runs out next September.
I have two red clusters easily visible from viewing distance.

I'm twiddling my thumbs waiting for bulb no. 3 to blow before the end of the settlement time (11/07). If it doesn't blow, I'll call Tweeter and have them repair under the ext. warranty.

I believe repair consists of replacing the light engine.

I have two red clusters easily visible from viewing distance.

I'm twiddling my thumbs waiting for bulb no. 3 to blow before the end of the settlement time (11/07). If it doesn't blow, I'll call Tweeter and have them repair under the ext. warranty.

I believe repair consists of replacing the light engine.
Yeah I would assume that the whole LCD has to go but are parts even available for this model anymore, anybody know when production ended?

Thanks for all the good informaiton on this thread.

My PT 50LC13 last week went dark. The lamp light was flashing so naturally, I ordered a replacement lamp off the Panny website. Got it, put it in, and got.....no picture and a flashing lamp light. Was going to go nuts if I was asked to hold the down volume button and PIP button on the remote.

Call Panasonic and received a case number and was told I was being sent via email a voucher for a free repair. Nothing has shown up in the inbox as of today, so I figure they are sending it snail mail.

I have had amazing luck with this set thus far, purchased in 2004. HD looks great. Any ideas from the breadth of knowledge on this thread what the potential problem could be?

Thanks in advance for possibilities.

I've only had blown bulbs in mine, but it sounds like you may have to have the 'light engine/ballast/system board' replaced, which seems fairly common for these sets.

It's anyone's guess whether or not these parts are still available - maybe you'll end up with a new tv.

For those of you waiting to submit your paperwork:

If you Google "Panasonic LIFI" you can see what the next gen of Panasonic's RP HDTVs will be - this is probably what we'll end up getting once DLP RP stock is exhausted. DLP stock seems pretty low now, with most of the big online retailers being sold out of Panny DLP RP sets. These LIFI sets are scheduled for release in Apr/May.

The upside is you could potentially be getting an HDTV that you'll never have to replace the bulb in :D

The downside is, instead of the 56" 1080p DLP that people are getting now, you'll probably get the 50" 720p LIFI instead, and AFAIK, these tvs are the first implementation of LIFI in consumer televisions... maybe you'll be involved in another class action in 3-4 years :p

Update, OK the repair man called this morning and said between 4 and 5pm, so I took the whole day off cause its raining and I work outdoors, they called me at 11am telling me the guy got sick and would need to reschedule, so I asked for a manager and told them I wanted some out today and that all they were going to do is just look at it for a stuck pixel, I was shocked when she said she would just order a new light engine and call me back when it was in, so now I'm happy but they could have done that 3 days ago when I reported the problem.

I filed under the settlement, was approved and received the rebate certificate. UNFORTUNATELY because I had already bought a replacement tv, they will not pay. I bought a Panasonic plasma at well beyond their $1500. requirement. Bought it after the third failure of the LCD. That was a year ago. Seemed like a reasonable thing to do.

I can't find any wording in the settlement docs that supports their decision. I've sent an email to the attorneys for the class. No response yet.


Does the rebate certificate have an expiration date? Does it say it's non-transferable?

Update, OK the repair man called this morning and said between 4 and 5pm, so I took the whole day off cause its raining and I work outdoors, they called me at 11am telling me the guy got sick and would need to reschedule, so I asked for a manager and told them I wanted some out today and that all they were going to do is just look at it for a stuck pixel, I was shocked when she said she would just order a new light engine and call me back when it was in, so now I'm happy but they could have done that 3 days ago when I reported the problem.

Kind of disappointing that they still have light engines ..... :(

I've only had blown bulbs in mine, but it sounds like you may have to have the 'light engine/ballast/system board' replaced, which seems fairly common for these sets.

It's anyone's guess whether or not these parts are still available - maybe you'll end up with a new tv.

I bought the TV back in 2004. Since I haven't had any troubles with it, I hadn't heard about this lawsuit until this week with my lamp troubles.

Will I still be covered?

I bought the TV back in 2004. Since I haven't had any troubles with it, I hadn't heard about this lawsuit until this week with my lamp troubles.

Will I still be covered?

It's pretty clearly defined in the tvlampsettlement.com (http://www.tvlampsettlement.com) website who's covered for what - it's based on number of failures, failure dates, etc.

You may want to read through that site thoroughly to make sure you aren't losing out on anything.

Our 3rd bulb blew today. I am aware of the lamp settlement as I was one of the early one to sign up for it in case it went to that. I received some time ago 2 claims forms as a result of our name being listed. One for buls & one for multiple remedy. The previous 2 bulbs were replaced at no charge & Panasonic inspected it previously & replaced the ballast.
When we called Panasonic to get a bulb under the extended warranty they refused to do so & said we are just out of luck. They said since this was the 3rd failure we had [B]no option period but to submit paper work now [I]to have someone maybe in the next 30 days come out to look at it & then decide it is so & then after than provide a replacement or rebate. That we just had be without the tv for all that time. Calling the tvsettlement line was the same story. We wanted to have the time over the summer to decide whtat TV to get etc. Have the 3rd bulb in place while we are using it. According to them not an option?

What about the extended warranty protection? Isn't the bulb part of it? We have ordered a 3rd bulb from the parts line at our own cost. I assume that then we submit the claim form for that bulb to get reimbursed for it. Correct? That will also establish the 3rd time right. since it was purchased we shouldn't havet oreturn the bulb to show as evidence of the failure.

We are concerned about the replacement/rebate deal. If one accepts the replacement what or how will warranty coverage be in place for it? Will they provide a new fully warranty. If we were to get buy a Panasonic TV would we still have to wait until someonne from Panasonic looks at it 1st before we buy it to not get stuck somehow?

Personally we'd prefer to not get another Panasonic or have anything with expensive bulbs to constantly replace. Are we going to just have to get one & then sell it on Craigs list? Recommendations for modle to get
Thoughts or ideas?

Thanks,

Barbara

Barbara, just be careful, should you go the rebate route, not to buy your replacement tv until you have the rebate certificate in hand. They have denied me a rebate because I had replaced my TV with another Panasonic when the LCD failed for the third time.

Barbara, I had similar concerns regarding the replacement set. I spoke to people at Panasonic and the settlement group - they both indicated the sets would be new with standard television warranty.

I think the rebate is a lousy deal - it means at least $500 out of pocket. I'm taking the replacement set.

Panasonic is introducing a new rear projection line with LIFI (http://www2.panasonic.com/webapp/wcs/stores/servlet/prModelDetail?storeId=11301&catalogId=13251&itemId=104584&modelNo=Content01062007094636238&surfModel=Content01062007094636238) technology that will make replacing bulbs a thing of the past. I believe that once the DLP sets run out (they are no longer producing them), the replacement sets will be the LIFI models.

Use your new bulb, submit your claim for it, then submit your paperwork for the replacement set. Worst case, accept the replacement and sell it, just make sure they leave it in the box unopened when they deliver it.

Good luck!

I received a letter from them stating the same. My system board failure does not qualify.

I have had 2 lamp failures. They said if I have a 3rd lamp failure before Nov. 2007, to re-submit the claim form showing the 3 lamp failures. They will contact Panasonic, who will then inspect and replace my TV.

The only problem with that is they said, "DO NOT get a replacement lamp. Wait for Panasonic to contact me, inspect my TV, and wait for the new TV."

So, I'll be without TV for however long the replacement process takes!

Bobkat, any updates?

Just looked up the LIFI. Its good not having bulbs to replace. But we would be getting the 720p models. I want 1080p DLP, if that means bulb replacement every 10000 hours thats fine with me. The LIFI contrast is only 3000:1 and the brightness is 400? seems like these #s are all low?

...
Panasonic is introducing a new rear projection line with LIFI (http://www2.panasonic.com/webapp/wcs/stores/servlet/prModelDetail?storeId=11301&catalogId=13251&itemId=104584&modelNo=Content01062007094636238&surfModel=Content01062007094636238) technology that will make replacing bulbs a thing of the past. I believe that once the DLP sets run out (they are no longer producing them), the replacement sets will be the LIFI models....
LIFI ... sounds promising ... but ... NEW TECHNOLOGY !!! Ack. Have we learned nothing? Never buy first generation.

I'd go for the $$ and go with a plasma.

I dont want to go down 10 inches to a 50 inch plasma plus spend $800 of my own money. Panny should give more money depending on the size of your tv.

I dont want to go down 10 inches to a 50 inch plasma plus spend $800 of my own money. Panny should give more money depending on the size of your tv.

If you take the replacement, they can't go down in size - the settlement says "same size or larger."

If you take the coupon, whatever size you want, but more money out of your pocket...

I'm submitting soon and taking the DLP - I hope.

Okay, so if I understand this correctly.... I've had 3 lamp failures, but currently have a working lamp. If I wait until this lamp blows, I will then be without a TV for 30-60 days while going through the class action stuff, BUT I might have the chance of getting one of these newfangled 50" LIFI sets, with no future bulbs to replace.

OR I can begin the class action stuff NOW, possibly be without a TV for less than 30 days(?), but get the 56" DLP, which may require future bulbs replacements?

(This assumes I go the replacement route, of course.)

Am I missing anything? Recommendations?

Sounds about right. There are no guarantees on which set you'll get.

I think for the most part, we got the bad tvs, and most people are seeing quite a bit of life out of their bulbs on newer RP sets.

You said you've had 3 failures, meaning you're on your 4th bulb, right? If so, you can submit now or anytime before November. If you currently have a working bulb, why would you be without a tv? They'll take your tv when they deliver the replacement.

One last point to make, which you didn't address: the LIFI set we may get would most certainly be the 720p set, while the DLP is 1080p.

I guess I assumed they would come out and take my old TV before delivering the new one. From the settlement doc: "If you select the Multiple Failure Remedy, you will be required to submit your TV at Issue to an inspection and evaluation by a Repair Person, at Defendant's cost and expense. This may require that your TV at Issue be shipped to a qualified service center at Defendant's cost and expense for inspection. If this is required, your TV will be returned to you within 30 days, or, if Panasonic confirms that you are eligible for a replacement TV, Panasonic will notify you of your eligibility in writing within 30 days." Perhaps they could do this in-home?


As for the 56" DLP, believe it or not, I'm not wild about a bigger TV, and I'm leery of the possibility of rainbows/headaches. And I've had 720 all this time, so getting another 720 doesn't faze me.

I just don't want to get stuck without a set for two months this summer if/when this bulb blows..... Of course, since I'm posting about this, it'll probably die tonight.

Maybe somebody can help me here?

I had my bulb replaced twice. The original bulb and two replacement bulbs have burnt out. I assume this makes me eligible for the "Multiple Failure" clause of the Class Action suit, correct?

The trouble is, I never filed a claim form. Never got one, and I wasn't watching this thread. Can I just call the Panasonic Claims Administrator to file a claim?

Thanks guys/gals.

Gary

Just go to the tv lamp settlement website (listed a few posts above), and there's a link there to email a request for a claim form.

Bought the PT-50LC13 in Jan. 2004 at Fry's Electronics.
Good thing I bought the 5 yr warranty!

First time it went out was in May 2004. Less than 5 months after purchase. They sent out a third party repair company & fixed it on the spot. Replace the lamp & ballast.
Second time was in January 2006. Again lamp & ballast. Again third part repair but this time they took it to their shop were it sat for 2 months waiting for a "New & Improved" lamp from Panasonic.
Third time it went out Monday March 19th 2007.
While waiting for them to tell me when service would show up, I found this site.

I called Panasonic, left a message & got a return message the next day.

Since I didn't check the phone message until I got home late Friday I have to wait until Monday to call him back.

My warranty has a replacement clause but only after the 4th failure.

I will keep you all posted.

Thanks for all the valuable info.

Just go to the tv lamp settlement website (listed a few posts above), and there's a link there to email a request for a claim form.

Thanks.

I did that, but may end up having a problem. My first lamp failed after 18 months. Circuit City sent a repairman, who changed the lamp under my extended warranty. The second time, they sent a lamp through Fed-Ex, with a return shipping label for the bad lamp, which I returned. My third failure is the lamp that is currently in the set. So I seem to qualify for the "Multiple Failure Remedy".

However.....

When the Circuit City repairman replaced my first lamp, he didn't leave any paperwork. I was so happy to be receiving a free $300 lamp, that I didn't think or care to ask him for an invoice. I called the "City Advantage" help line and they only have a record for the second bulb. The person I talked to said she would forward my concern over their failure to keep the first call on record "to the corporate office" and they are to call me within a few days.

I can't believe that they could end up costing me a new set, if they can't find the record for the first service call. The funny part is that I remember the circumstances distinctly. I took a day off of work to accommodate THEIR schedule, and the guy never showed up. I called and raised hell, and they sent me a $50 gift card for my trouble. Now I could be out $2000 (approximate cost of a new set that I may never see).

I have two red clusters easily visible from viewing distance.

I'm twiddling my thumbs waiting for bulb no. 3 to blow before the end of the settlement time (11/07). If it doesn't blow, I'll call Tweeter and have them repair under the ext. warranty.

I believe repair consists of replacing the light engine.

AcuraCL, I bought the extended warranty through Tweeter, too. I've had three new bulbs through it, so I'm eligible for Multiple Failure. Do you know if we can get reimbursed the cost of the EW, too, since that took the place of paying for the bulbs? I'm a greedy bastard.... :cool:

That would be sweet, eh?

My gut feeling is no. But I believe if you look at the lamp settlement web site, there is a contact email address. You can always try asking them ....

I bought my extended warranty through Circuit City - asked the exact same question of a settlement administrator. Answer was no, they did not allow for reimbursement of extended warranties, even though I bought my extended warranty after the first bulb blew, and IMHO, the cost of my bulbs was my extended warranty...

In a similar vein, I feel like because my extended warranty won't run out until December '08, I think I should get to keep the TV even though I'm opting for the replacement, or get my warranty money back... I'm a greedy bastard too!

Yeah I would assume that the whole LCD has to go but are parts even available for this model anymore, anybody know when production ended?

I had 2, thats right, TWO light engine replacements early last year... one in February, the next in May. Both took between 3-4 weeks to order/receive the part. Both were on account to a single dead pixel. I have the tweeter extended warranty. I am in the process of gathering my documentation from Panasonic for the first bulb replacement (2 months after new), and for the second bulb last Feb (along with light engine), and third lamp that just went out. Bought a replacement lamp on ebay, (lamp only, no housing) for $120 (best offer). What a pain in the ars this tv has been. Anyone get a replacement for the pt-60lc13 from panasonic from the class action suit? What model# was it?

Sounds about right. There are no guarantees on which set you'll get.

I think for the most part, we got the bad tvs, and most people are seeing quite a bit of life out of their bulbs on newer RP sets.

You said you've had 3 failures, meaning you're on your 4th bulb, right? If so, you can submit now or anytime before November. If you currently have a working bulb, why would you be without a tv? They'll take your tv when they deliver the replacement.

One last point to make, which you didn't address: the LIFI set we may get would most certainly be the 720p set, while the DLP is 1080p.

Why would they take the working tv? Even though it has multiple lamp failures... so what? You can buy a 5 pack of lamps for about $600... Is it part of the class action that panny HAS to take the old set? What about the remaining 2 or so years left on my previous extended warranty from tweeter? What if i throw away or donate the OLD tv before they drop off the replacement one, what then?

Why would they take the working tv? Even though it has multiple lamp failures... so what? You can buy a 5 pack of lamps for about $600... Is it part of the class action that panny HAS to take the old set? What about the remaining 2 or so years left on my previous extended warranty from tweeter? What if i throw away or donate the OLD tv before they drop off the replacement one, what then?

It's part of the class action - if you elect the replacement TV, they take your old one.

We're SOL on the warranty we paid for, basically.

I can't answer the 'what then', but I'd imagine there's a possibility you won't get your replacement if they show up and you don't have the old set. Have you read through the settlement?

It's part of the class action - if you elect the replacement TV, they take your old one.

We're SOL on the warranty we paid for, basically.

I can't answer the 'what then', but I'd imagine there's a possibility you won't get your replacement if they show up and you don't have the old set. Have you read through the settlement?

yes, i read through it. I have a copy here from the settlement group. it just seems a little sh*tty that i lose 25% of my warranty that cost me $500.

Anybody have the dimensions of the base of the replacement DLP? The online photos look like the base is smaller than the overall unit, and I need to know if this thing is going to fit on my stand (not the matching one).

yes, i read through it. I have a copy here from the settlement group. it just seems a little sh*tty that i lose 25% of my warranty that cost me $500.

Aye brother - I'm in the same boat. I'd like to know WTF they're going to do with my old POS PT-50LC13... maybe you can bribe the delivery guys to let you keep it... case of beer? ;)

What could they possibly want it for? I'd give it to a buddy of mine who's lacking in the HD area, and ride the warranty out for him.

Aye brother - I'm in the same boat. I'd like to know WTF they're going to do with my old POS PT-50LC13... maybe you can bribe the delivery guys to let you keep it... case of beer? ;)

What could they possibly want it for? I'd give it to a buddy of mine who's lacking in the HD area, and ride the warranty out for him.
Since they quit making these sets for some time now, I wouldn't doubt they're using them for light engine parts in general, mine gets a new light engine April 9th, or I assume its new :eek:

Aye brother - I'm in the same boat. I'd like to know WTF they're going to do with my old POS PT-50LC13... maybe you can bribe the delivery guys to let you keep it... case of beer? ;)

What could they possibly want it for? I'd give it to a buddy of mine who's lacking in the HD area, and ride the warranty out for him.

Im sure that or a couple Jacksons might do the trick... I mean what the hell?? I have me 4th lamp on its way in and i want my $'s worth from that too!

Do they have to come inspect it while its still messed up or what? Im not gonna go more than 2 days without my main Television hooked up and running damint.

First bulb about 8000 hours. Second bulb 5000. 3rd bulb 2000. Getting progressively worse. Replacements were paid for by Panasonic.

When I turned on the TV yesterday, I got the flashing red light indicating bulb problem. I took the bulb out of the tv and it looks fine. There are no shards of glass, no burn or browning, or any apparent damage. Last two bulbs, it was quite obvious they had burned out, as there were shards everwhere inside the casing, but this one looks brand new. The first two times the bulb blew, there was an audible explosion while the TV was on, but this time I heard nothing. The TV just didn't turn on.

Is it possible that the bulb is fine, and it's a ballast problem with the TV? Panasonic is sending someone out to do a free check on the TV for ballast problem. Anyone else have a similar situation where the bulb looks brand new but still gets the flashing red light and the 'lamp indicator flashing red?

Got my replacement TV today, PT56DLX76 . Looks real good so far but still tweeking the settings. Took about three weeks after I sent in the paperwork but haven't got a check for the bulbs yet I guess a phone call to Panasonic is in order.

Oky777, could you measure the base of the set for me, please? I'm wondering if this will fit on the stand I'm using now. Thanks!

What is the replacement for my pt-60lc13? Thanks guys.

rock, should be the PT-61DLX76, but the only guarantee is you'll get something the same size or bigger, dlp or other (but not LCD)

Oky777, could you measure the base of the set for me, please? I'm wondering if this will fit on the stand I'm using now. Thanks!

The length of the PT56DLX76 is 37.25 inches by a depth of 14.25 inches.

rock, should be the PT-61DLX76, but the only guarantee is you'll get something the same size or bigger, dlp or other (but not LCD)

That tv got some pretty bad reviews... im used to my 2 pc inputs, single DVI, and 4 component inputs....

I hate seeing rainbows. Ill just wait until they run out of stock. Hopefully they'll get in something better later.

The length of the PT56DLX76 is 37.25 inches by a depth of 14.25 inches.

Really? Wow, that's even narrower than the 50LC13.... good news for me and my stand! :) Thanks!

Blew final bulb xmas eve. Did all my paperwork right away. The law group moves at snail pace, getting ahold of someone at panasonic is hard, especially somebody helpful. Finally after talking to Dakota @ lawgroup he pushed Panny to act, it was ridiculous how long they took. I was expecting the 75 model, got the 76. I was stoked. The picture is 100x better than our old lamp blower. HDMI x2, is great. The TV is actually not as wide, there is no speakers on side, thankfully. Made it fit in the 50 stand, with the help of a drill. One clip actually fit without drilling. The TV is just so much better in every aspect. You would be foolish to take the 1000 dollars now. This TV is @ Best Buy for 2400.00

I've had my new PT-56DLX76 for just over a week now and I been tweeking the setting and still don't have the TV up to the picture quality I had with my old set. The picture is not as sharp. After reading mailmanrob's review maybe I have a defective model. I did upgrade to a comcast box with a HDMI output maybe thats whats defective . The picture is not that bad just not as good as I think it should be with a newer/improved set. What should I do ?

Blew final bulb xmas eve.

Did it really take 3 + months to get the replacement TV?

Has anyone had a quicker turn around time that?

If it takes that long, it might be better to take the $1000, so I could get any Panasonic TV (over $1500). Their newer Plasma TV's are getting rave reviews.

Did it really take 3 + months to get the replacement TV?

Has anyone had a quicker turn around time that?

If it takes that long, it might be better to take the $1000, so I could get any Panasonic TV (over $1500). Their newer Plasma TV's are getting rave reviews.

I thought someone said they got a replacement 3 weeks after submitting the paperwork?

I submitted my paperwork then got a response back a couple of weeks later that I was missing some information. Each repair must specify "TY-LA1000". So I had to call Sears and get further documentation from them. I sent the updated documentation in a couple of weeks ago and called the settlement people and was told everything was good to go now.

They also told me that they submit information to Panasonic once a month. So depending on when your documentation is received the time can certainly vary.

That's not good. I just sent in my info a couple of days ago, and I bought my TV from Sears. On the Service orders it doesn't say specify "TY-LA1000", it does refer to the problem all 3 times as lamp blown, broke, etc. Now doesn't it make sense that if it does say the correct TV at issue (PT-50LC13) on the Service Orders, what other lamp would be being repaired? Any one else have a problem with this kinda thing from Sears Documents, or any other place?

That's not good. I just sent in my info a couple of days ago, and I bought my TV from Sears. On the Service orders it doesn't say specify "TY-LA1000", it does refer to the problem all 3 times as lamp blown, broke, etc. Now doesn't it make sense that if it does say the correct TV at issue (PT-50LC13) on the Service Orders, what other lamp would be being repaired? Any one else have a problem with this kinda thing from Sears Documents, or any other place?


That's the exact same thing I went through. What you need to get Sears to do is drill down into the parts history for each repair and print those sheets out along with the work request sheets that you already got. That will show the part number, cost, installation date etc. Something they should be doing to begin with. It's just another keystroke on the computer for them to pull up the part history.

I will say though that the ladies who I have spoken with at the Sears repair office are always extremely helpful and will do whatever they can to get what you need.

I called the settlement group when they first declined my documentation and said the same thing about the wording on the records. What else could they be talking about when it says "Lamp replacement". I guess they feel it could be a little indicator light or something.

Any more feedback from those who have attempted to get a replacement? I've just had my second bulb failure and I'm trying to read as much as possible in case I have to try to get a replacement by November.

A little update on my situation.

I called the settlement group to get a status on my claim. The claim was sent to Panasonic on the 24th of April. I was told that the next step was for a replacement TV to be shipped to a local facility, which takes about 2 weeks. The next step then is for me to receive a call to schedule a date for the swap.

I would think I should have the replacement TV in the next couple of weeks.

If my 3rd bulb does not blow before October. How would one go about manually blowing the bulb? Is this even possible? Could a surge be sent directly to the bulb once removed from the tv?

The claim was sent to Panasonic on the 24th of April. I was told that the next step was for a replacement TV to be shipped to a local facility, which takes about 2 weeks. The next step then is for me to receive a call to schedule a date for the swap.

I would think I should have the replacement TV in the next couple of weeks.

So, you've been without HD TV for how long? That's the part that really bothers me. Maybe when it happens, I'll just buy any HD TV with a 30-day "no questions asked" return policy. Then buy another ...................

So, you've been without HD TV for how long? That's the part that really bothers me. Maybe when it happens, I'll just buy any HD TV with a 30-day "no questions asked" return policy. Then buy another ...................

My PT50LC13 is still functioning on its 4th bulb, plus I have some other HD displays at home if it wasn't functioning.

I am getting a little anxious though to get this thing done. It's been a slow process for me so far.

HDTVFROME, I just got a reply back saying I needed the other part numbers from Sears. If I would have waited just a few days I would have seen your post, and wouldn't have had to go through this. I already got the forms from Sears. I'll be sending them in this upcoming week. Have you heard anything yet? I don't mind because my TV is working fine right now, and if it goes 'poof', Sears will replace it because it would have been my 4th problem within 12 months. I'm thinking that wouldn't be bad either. I could get that Hitachi 57". I might have to add a few bucks, but it might be a better TV then the Panasonic. Any thoughts on that?

My PT50LC13 is still functioning on its 4th bulb, plus I have some other HD displays at home if it wasn't functioning.

I am getting a little anxious though to get this thing done. It's been a slow process for me so far.

I'm in the same boat, with a working PT50LC13 on its fourth bulb. Mailed my paperwork a week or two ago, and holding my breath in hopes the bulb doesn't blow until I get my replacement set.....

I purchased a PT-50LC13 right after they first came out. I've been through four bulbs and a ballast, which fell under my extended warranty. I absolutely refused to get a DLP because the rainbowing effect drives me nuts, so I was wary about signing up for the TV swap-out remedy. Anyway, I was also getting really really sick of the horrible black levels of my PT-50LC13, so I sent in the paperwork about 5 weeks ago. I wish someone had posted an article like this before I made my decision.

Yesterday, while my 3-year-old son was watching his favorite show, the delivery guys showed up, walked in, quickly removed my old TV (freaked out my kid, BTW), and replaced it with the PT-56DLX76 DLP. I must say, I am very pleasantly surprised with it. It was delivered through a local TV service company, which doesn't do retail. I asked about paying the difference to upgrade, and it wasn't possible.

First thing, immediately turn it off of the "Vivid" setting...it's horrible and will totally skew your perspective.

The contrast ratio is sooo much better than the PT-50LC13 that I feel like a weight has been lifted off of me. I can watch dark scenes again!!!

HD images are more crisp as long as you can pump in 1080i/p, but if they're only 720p, I don't notice any difference. I've been watching "Into the Blue" and "Planet Earth" on Blu-Ray, and they both look spectacular.

For some reason I can't figure out, the dynamic iris is disabled on 1080p signals. Kind of annoying.

The old cabinet design was kind of an optical illusion that made the screen look smaller than it was. The new cabinet design plus the extra 6" in actual screen size makes a VERY noticable difference. The new cabinet is not any larger than the old cabinet.

The extra HDMI connector allows me to plug in both my HD Tivo and my PS3.

Extra filtering seems to have been applied to standard def inputs and it looks a bit softer. On SD DirecTV signals, it really helps remove the compression artifacts that were quite visible on the PT-50LC13. All in all, I greatly prefer th SD image quality on the new TV. Image quality from watching DVDs is more of a toss up (disregarding black levels).

Color accuracy isn't as good on the new TV, but it's not annoying. I got used to it fairly quickly. I plan on doing some more tweaking at some point.

The new TV has a 1-year warranty with a 18-month warranty on the lamp. Subsequent lamps only have a 12-month warranty.

The new TV also has discrete remote signals for power on/off and input select!!! :) None for aspect ratio. :(

Now here's the thing I was most worried about...rainbowing. All in all, I'm pleasantly surprised. Unless there is some text on the screen, I don't really notice any rainbowing at all. With text on the screen I notice it a bit, but I don't find it annoying. The worst is the menu system of my PS3. All of that crisp white text scrolling around on a black background at 1080p is my worst nightmare. Thankfully I don't entertain myself on the PS3 menu system.

I'm definitely glad I had my TV swapped out.

Congrats to all who have received compensation. I sent my paperwork on 3/27/07 and have not heard back from anyone. I tried calling Panasonic and got no where. Looks like I'm stuck with a $2800 POS that has been thru 4 bulbs and had the LCD engine replaced. Any advise will be greatly appreciated.

Well I still haven't gotten a call about my replacement. Come the 24th next week it will have been a month that my information was forwarded to Panasonic from the settlement group.

I'm pretty close to hitting the 3 month mark since my initial paperwork submission and 2 months for the re-submission. If I don't hear from anyone next week I'm going to call the settlement group again and have them follow up with Panasonic.

Maybe I can set a record for the longest waiting period.


this blows................

I sent my paperwork in on March 29, and I got my replacement TV on May 16. So I guess it took about 7 weeks, not 5.

Some extra steps I took were to get a complete printout of all of my troubles from my local service company. Everything was well labeled and summarized. I also sent in my paperwork via registered mail.

I thought this was interesting.... I submitted my paperwork a few weeks ago, so on a whim, I emailed the settlement group to ask if it had been received. Their reply:

Thank you for your email. Your request for a replacement TV was sent to Panasonic on May 10, 2007

So I followed up with this question: how long can I expect to wait, now that Panasonic has my claim? Their reply:

Under the terms of the settlement, Panasonic is required to provide a Replacement TV to an eligible claimant no later than sixty (60) days from the date of filing of a valid claim. However, so far Panasonic has been able to deliver the TVs much sooner than the 60-day time period. They are usually delivered within 30 days of the filing of a valid claim.

Got the letter from the Settlement saying I didn't have lamp part number on my service documents from Sears when they replaced the lamps. Sent the documents with the part numbers back on 5/20. Keep you posted to how long it takes from now. That wasted a month. Original mailing was 4/17. Make sure you have the lamp part number on your service documents.

Anyone get their new TV lately? I'm still waiting. For the people that did get their TV, did Panasonic call/write to tell you they are coming to deliver the TV or did the independent supplier contact you? Just wondering what to be looking for. Thanks.

Anyone get their new TV lately?

Nope. Wondering if I'll ever get one.

Anyone get their new TV lately? I'm still waiting. For the people that did get their TV, did Panasonic call/write to tell you they are coming to deliver the TV or did the independent supplier contact you? Just wondering what to be looking for. Thanks.

No call/email from Panasonic. In fact, no correspondence at all from Panny or the settlement group (other than email exchanges that I initiated, described in an earlier post)... until yesterday, when I got a phone message from a local service shop (not a retailer, just like DivByZero above) saying my new TV is in. Took about five weeks after I mailed my claim form. Need to call to arrange delivery, then I'll update the forum. :)

Under the terms of the settlement, Panasonic is required to provide a Replacement TV to an eligible claimant no later than sixty (60) days from the date of filing of a valid claim. However, so far Panasonic has been able to deliver the TVs much sooner than the 60-day time period. They are usually delivered within 30 days of the filing of a valid claim.

I'm beyond the 60 day period. Maybe as a penalty I can keep my old tv too :D .I've had some email communication with the settlement group over the past week. My case has been forwarded to the project manager on the Panny side.

It looks like most cases are being resolved in a timely fashion. I'm not sure what the holdup is with mine.

It would make things a little nicer if there was some type of communication initiated from the panny/settlement group side as things work through the process. We're kinda of forced to keep the communication lines open to see where we stand.

Took about five weeks after I mailed my claim form. Need to call to arrange delivery, then I'll update the forum.

That's quick. Hope that I get mine soon too. Let us know your thoughts on the TV when you get it. I'm ready for a new TV.

No call/email from Panasonic. In fact, no correspondence at all from Panny or the settlement group (other than email exchanges that I initiated, described in an earlier post)... until yesterday, when I got a phone message from a local service shop (not a retailer, just like DivByZero above) saying my new TV is in. Took about five weeks after I mailed my claim form. Need to call to arrange delivery, then I'll update the forum. :)

Did they tell you which model they would be delivering?

has anyone opted for the $1000 rebate? if so, are we required to purchase a new tv directly from panasonic or can we buy it from an authorized dealer?

Did they tell you which model they would be delivering?

Yes, it's the PT56DLX76, same as others have received.... didn't I already post this?

Yes, it's the PT56DLX76, same as others have received.... didn't I already post this?

No, you didn't, but thanks for the update. Now if CC would just get back to me with the copy of the service receipt that I lost... after 3 months, they can't seem to get me a copy, even though I have the service order number. :mad:

I sent another follow up email yesterday to the settlement group because I still hadn't heard anything about my replacement.

Well, this morning I received a phone call, or I should say my wife received a phone call (I was working) but it wasn't the call I was expecting. I guess it was someone from the settlement group that called . They said they don't know why my claim came to a stand still. There was no explanation of what happened, like it just fell into some black hole.

Anyway they re-submitted my claim to Panasonic and told my wife I should expect a call within a week from a distributor. They also gave us a case number and the support line phone number for Panasonic should we not get that expected phone call.

I'm disappointed that this is taking so long but at the same time I finally feel my case is moving in a positive direction.

We'll see what happens.......

Now if CC would just get back to me with the copy of the service receipt that I lost... after 3 months, they can't seem to get me a copy, even though I have the service order number. :mad:

I'm in the same situation. CC never left me a copy of service receipt back then. Now I called them a week ago ask for a copy and yet to receive anything from them. Wonder if I'd ever get a copy.

Well, the delivery guys showed up on time today, and replaced my PT50LC13 with a brand spankin' new PT56DLX76, and I LOVE it! Obviously, the screen is larger, but the difference in black levels is striking. Still got some tweaking to do, but off the top, I'm very pleased.

FWIW, the delivery team was instructed to keep the new box for shipping the old set back to Panasonic. I happened to have the original box, so I let 'em pack up the LC13 in it. Can't imagine I'd ever need it. Only disappointment was the skimpy paperwork they provided - a hand-written delivery invoice. Oh well....

Well I got a call today from the delivery company that is going to deliver my new TV Thursday. Guess what...it's the 720p model. I am so mad it is unbelievable. I would have waited if I new they were going to be sending this. For all of you that haven't sent in you info...wait. I wish somebody would have posted this before I sent in my info. I even asked her to repeat the number...75, not 76. Lovely. I'll post Thursday when I put my foot through the thing.

Well I got a call today from the delivery company that is going to deliver my new TV Thursday. Guess what...it's the 720p model. I am so mad it is unbelievable. I would have waited if I new they were going to be sending this. For all of you that haven't sent in you info...wait. I wish somebody would have posted this before I sent in my info. I even asked her to repeat the number...75, not 76. Lovely. I'll post Thursday when I put my foot through the thing.

Don't freak out yet.... I snuck a peek at the Panasonic email my delivery guy brought with him, and it clearly stated I was receiving the 75, when in fact, they showed up with the 76. I'm betting there aren't even any 75s out there anymore. Want to be sure? Ask 'em to read the model/serial sticker on the bottom right hand side of the set.

Don't freak out yet.... I snuck a peek at the Panasonic email my delivery guy brought with him, and it clearly stated I was receiving the 75, when in fact, they showed up with the 76. I'm betting there aren't even any 75s out there anymore. Want to be sure? Ask 'em to read the model/serial sticker on the bottom right hand side of the set.

God Hibricc I hope you're right. That does make me feel a little better. I will post Thursday. I have to go get me dog from upstairs...I think I scared him with my freaking out. Thanks again for the glimpse of hope...

God Hibricc I hope you're right. That does make me feel a little better. I will post Thursday. I have to go get me dog from upstairs...I think I scared him with my freaking out. Thanks again for the glimpse of hope...

Hibricc you were right, it is the 76. Nice! I haven't adjusted anything yet. I have a regular DVD, with a HD Tivo from DTV. I have to do some adjusting and we'll see how much I like it. I do think it's a little quieter then the LCD fan. Any setting suggestions would be appriciated to get me started. I think we need an 76 owner's forum now.

Hibricc you were right, it is the 76. Nice! I haven't adjusted anything yet. I have a regular DVD, with a HD Tivo from DTV. I have to do some adjusting and we'll see how much I like it. I do think it's a little quieter then the LCD fan. Any setting suggestions would be appriciated to get me started. I think we need an 76 owner's forum now.

Great news.... I hope you enjoy it as much as I do mine!

So, you gonna start that owner's forum? Count me in!

Great news.... I hope you enjoy it as much as I do mine!

So, you gonna start that owner's forum? Count me in!


Made an owner's forum. Let me know your settings...I need help...lol.

Waiting for application from settlement co. Anybody received a new TV lately? If it is 60 days to deliver a new TV to me do you think I have a chance of getting a LIFI? My wife wants me to take the rebate and buy a Plasma anything without a bulb :confused: Man I hate to lay out a grand for a comparitable TV. Sorry for the rant but this TV has caused nothing but H/A since I bought it.

JT

Waiting for application from settlement co. Anybody received a new TV lately? If it is 60 days to deliver a new TV to me do you think I have a chance of getting a LIFI? My wife wants me to take the rebate and buy a Plasma anything without a bulb :confused: Man I hate to lay out a grand for a comparitable TV. Sorry for the rant but this TV has caused nothing but H/A since I bought it.

JT

Everyone that has posted lately has received the 56" 1080p DLP set. I believe that once the DLP stock runs out, they'll start sending out the LIFI sets. As to when the DLP stock will run down, that's anyone's guess. I'll be holding out 'til the deadline looms larger to send mine in, as I'd prefer to have the LIFI set as well.

I have the 4 year warrant from best buy and have had 3 bulb failures and 2 ballast failures. My set has been turning off intermittently recently so I called Best Buy and they said they were going to request a set replacement but I got a call today from the service center and they said they were going to replace a heat sensor because the set was turning off due to overheating. So much for there lemon policy, I called BB back to see what had happened to the replacement set and they said the bulbs failing was not considered a failure. To top it off I got the form in the mail today from the Lamp settelment, called BB to get copies of service done on the set and they said I had to contact the service center to obtain all the copies. So I called the service center and they said that there computer had crashed a few months ago and they would be unable to get me any copies of services performed. So I went from getting 2 different replacement options to getting screwed.



Who did your service? I have had Newport TV in Oklahoma City. They stated their computer was lost and that they only had my last 2. Well my 4th bulb went out tonight, and after talking to Best Buy service that had no record of my previous 2 calls, I can only hope that Newport has my last two still on record.

My claim was received on July 5th (delivery confirmation). Requested a replacement TV based on the four lamp failures I have had since 2004 (no out of pocket - extended warranty). I will insist that the resolution be the same or higher - not sure that will matter... I am curious if I will get a 56" DLP or a 50" LIFI (PT-50LCZ70) (pro: it's 1080p, con: it's 50") A real bonus would be the LIFI at 56" :-)

I will update when I have more info.

Well looks like Panasonic hates me:( I resubmitted my paperwork back in March and it seems it got lost again. I called Sears for the third time to get my service records and guess what I got removed from their database. If anyone has any advise I would greatly appreciate it.

My claim was received on July 5th (delivery confirmation). Requested a replacement TV based on the four lamp failures I have had since 2004 (no out of pocket - extended warranty). I will insist that the resolution be the same or higher - not sure that will matter... I am curious if I will get a 56" DLP or a 50" LIFI (PT-50LCZ70) (pro: it's 1080p, con: it's 50") A real bonus would be the LIFI at 56" :-)

I will update when I have more info.

Which set did you have originally? The lawsuit states you must receive a replacement of at least the same size, no smaller. As far as resolution, since you couldn't have had 1080p at the time, you'll get at least 720p or higher.

Well looks like Panasonic hates me:( I resubmitted my paperwork back in March and it seems it got lost again. I called Sears for the third time to get my service records and guess what I got removed from their database. If anyone has any advise I would greatly appreciate it.

Lost in the mail or lost by the settlement group? I had problems with Panasonic losing my info but the settlement group just re-sent the info to them.

I hate to point out the obvious but I never sent any originals of my documentation in the mail. I copied everything and sent in the copies priority mail with tracking.

I would think the only hope you have if the information was lost in the mail is that it somehow finds it way to the settlement group. You could try calling sears again. Maybe the rep you spoke with was a noob and didn't know how to use the system properly. The only other thing I can think of but would probably never happen is to get sears to pull the data from a backup (If they even have them).

I've been plugging away at this for over 5 months. I called Panny yesterday and found out my TV was finally shipped out on the 5th of July.

My advise to anyone holding out in hopes of a lifi set would be not to wait until the last minute. Too many things can go wrong where you don't want the deadline to pass without a valid claim being submitted. Better be sure your initial documentation will be acceptable or you may be forced to scramble and rely on a third party while the deadline looms.

My claim was received on July 5th (delivery confirmation). Requested a replacement TV based on the four lamp failures I have had since 2004 (no out of pocket - extended warranty). I will insist that the resolution be the same or higher - not sure that will matter... I am curious if I will get a 56" DLP or a 50" LIFI (PT-50LCZ70) (pro: it's 1080p, con: it's 50") A real bonus would be the LIFI at 56" :-)

I will update when I have more info.

Panasonic initially cleared out the 56" 720p DLP sets before giving out the 1080p sets. The panny web site shows they still have the 56" 720p LIFI sets available.

I suspect they would probably follow the same strategy by giving away the 720p sets first before dipping into the 1080p LIFI stock after the DLP stock is gone.

I'm hoping for the 56" 1080p DLP.

Panasonic initially cleared out the 56" 720p DLP sets before giving out the 1080p sets. The panny web site shows they still have the 56" 720p LIFI sets available.

I suspect they would probably follow the same strategy by giving away the 720p sets first before dipping into the 1080p LIFI stock after the DLP stock is gone.

I'm hoping for the 56" 1080p DLP.

Well, since LIFI is in full production now, I don't see as how they're going to run out of stock on any of those sets, but you can keep your fingers crossed.

If your original tv was greater than 56", then I'd imagine you'll get the 56" 720p set. If your original set was the 50", I think the more interesting question then becomes: Do they send you the 56" 720p LIFI or the 50" 1080p LIFI, as these two sets have the same MSRP. It doesn't look like they'll be producing a 50" 720p LIFI set, even though there was talk of one in the initial announcement for the LIFI sets.

Well, since LIFI is in full production now, I don't see as how they're going to run out of stock on any of those sets, but you can keep your fingers crossed.

If your original tv was greater than 56", then I'd imagine you'll get the 56" 720p set. If your original set was the 50", I think the more interesting question then becomes: Do they send you the 56" 720p LIFI or the 50" 1080p LIFI, as these two sets have the same MSRP. It doesn't look like they'll be producing a 50" 720p LIFI set, even though there was talk of one in the initial announcement for the LIFI sets.


If I remember correctly they have to give you a TV at least the size of your original. I think all of the 2003 models involved in the class action were either 50" or 60" sets so the people with 60" sets will have to get a 61" set (If it's LIFI).

Now given that the price points are so close between the 720p and 1080p LIFI sets I have a hard time seeing people buying the 720p models, or why Panasonic even produced them if they are so close in price. So anyway my thinking is that the 1080p models will sell and Panny will be stuck with 720p stock so best to give those away for the settlement.

It's all just speculation my part so we'll just have to see what happens.

You are correct. I forgot that the TVs then were only 50" or 60".

Please let us know as soon as you get your new set. I've been fighting with CC for the last 4 months for a reprint of a receipt (thermal paper becomes unreadable after a few years - NICE JOB CC!)

It's a MIRACLE!

I got a call today. My new TV will be delivered between 11AM - 1PM this Friday.

I asked the model number and it's the PT-56DLX76. Now I just hope it doesn't fall off the truck or anything...

I have an offer to take a PT-50cl14 in lieu of rent owed to me. I have tried to sort through all of this info. Do you think if I accept this TV I will be able to get a replacement? I will be the second owner, doubt there still is an orginal receipt. Are ther certain models of this tv that are new enough to not experience bulb problems?

I have an offer to take a PT-50cl14 in lieu of rent owed to me. I have tried to sort through all of this info. Do you think if I accept this TV I will be able to get a replacement? I will be the second owner, doubt there still is an orginal receipt. Are ther certain models of this tv that are new enough to not experience bulb problems?

If you are quoting us the correct model number, then that tv is not part of the settlement group. If you mean the pt-50lc13, then you would have to provide a receipt and proof of 3 bulb failures, and they are very rigid with these requirements.

It does not appear that the sets that came out after the settlement group sets had bulb problems as bad as our sets do. YMMV

I am positive about the model number, the tenant crawled behind the TV and read it off to me. The only reason I was worried, is that I read reviews on this set from other sies like amazon, e-pinion, etc. and people complained about bulbs blowing. It is a little confusing jumping in at this point. Is there an official web site that Panasonic has to indicate which are troubled sets?

I am positive about the model number, the tenant crawled behind the TV and read it off to me. The only reason I was worried, is that I read reviews on this set from other sies like amazon, e-pinion, etc. and people complained about bulbs blowing. It is a little confusing jumping in at this point. Is there an official web site that Panasonic has to indicate which are troubled sets?

No, and that's why a class-action lawsuit was brought against them. You can read the settlement at www.tvlampsettlement.com.

Although that tv uses the same lamp as the others, they may have corrected the problem with that set. The TY-LA1000 lamp is $284 direct from Panasonic, and less elswhere.

Well my first bulb finally blew. Almost a year ago I had 8K hours so I'm estimating I had ~9500 hours when it popped based on my usage over the past several years. The extended warranty according the class action law suit ended May 31 2007 for failures after May 31 2006. This sucks. I'm afraid if I buy a replacement bulb it will have a short life. I was lucky and received a factory freak bulb the first go round, but I doubt I will be that lucky the second time. :(

u wanna hv a free one or buy one?

You can contact to some merchant company selling these brands.

Heard a popping noise and the screen went dead. Red lamp light is flashing on the front of the set.

I called the number on the sheet that came with the TV. 800-332-5368, it says to call this number if the lamp goes bad in the first year for a replacement. The rep said that is a misprint and I need to call 800 211 7262. I've been on hold now for 45 minutes.

Has anyone had any luck getting a free replacement lamp from Panasonic?

Is it normal for the glass filament to 'explode' when the lamp goes? I pulled out the lamp unit, and the inside of the glass housing is filled with small shards of glass.


you can consult to some merchant company. or you can do some search on internet for a new compatible Lamp

Heard a popping noise and the screen went dead. Red lamp light is flashing on the front of the set.

I called the number on the sheet that came with the TV. 800-332-5368, it says to call this number if the lamp goes bad in the first year for a replacement. The rep said that is a misprint and I need to call 800 211 7262. I've been on hold now for 45 minutes.

Has anyone had any luck getting a free replacement lamp from Panasonic?

Is it normal for the glass filament to 'explode' when the lamp goes? I pulled out the lamp unit, and the inside of the glass housing is filled with small shards of glass.

is that replacement done from panasonic then plz let me know.
I also have bought a panasonic a month ago.

Heard a popping noise and the screen went dead. Red lamp light is flashing on the front of the set.

I called the number on the sheet that came with the TV. 800-332-5368, it says to call this number if the lamp goes bad in the first year for a replacement. The rep said that is a misprint and I need to call 800 211 7262. I've been on hold now for 45 minutes.

Has anyone had any luck getting a free replacement lamp from Panasonic?

Is it normal for the glass filament to 'explode' when the lamp goes? I pulled out the lamp unit, and the inside of the glass housing is filled with small shards of glass.

i dont have a clear idea about the explosion of glass filament.

Heard a popping noise and the screen went dead. Red lamp light is flashing on the front of the set.

I called the number on the sheet that came with the TV. 800-332-5368, it says to call this number if the lamp goes bad in the first year for a replacement. The rep said that is a misprint and I need to call 800 211 7262. I've been on hold now for 45 minutes.

Has anyone had any luck getting a free replacement lamp from Panasonic?

Is it normal for the glass filament to 'explode' when the lamp goes? I pulled out the lamp unit, and the inside of the glass housing is filled with small shards of glass.


You can find Panasonic TY-LA1000 Replacement LCD Projection TV Lamp here:

Panasonic TY-LA1000 Replacement LCD Projection TV Lamp / Bulb (http://www.discount-merchant.com/Panasonic-Replacement-LCD-Projection-TV-Lamp-Bulb-p/panasonic_ty-la1000-lcd-lamp-1.htm?click=1971)

This lamp is durable and has an expected life of up to 5000 hours. (100W-120W UHP Lamp ).

you can also replace your lamp by yourself by veiwing the Lamp Replacement guides for latest brand Rear Projection TVs:

Panasonic TY-LA1000 Replacement LCD Projection TV Lamp / Bulb (http://www.discount-merchant.com/?Click=1971)

Simple Solution is to buy a new one.

Heard a popping noise and the screen went dead. Red lamp light is flashing on the front of the set.

I called the number on the sheet that came with the TV. 800-332-5368, it says to call this number if the lamp goes bad in the first year for a replacement. The rep said that is a misprint and I need to call 800 211 7262. I've been on hold now for 45 minutes.

Has anyone had any luck getting a free replacement lamp from Panasonic?

Is it normal for the glass filament to 'explode' when the lamp goes? I pulled out the lamp unit, and the inside of the glass housing is filled with small shards of glass.


i also faced the same problem last year and bought a new one.

Heard a popping noise and the screen went dead. Red lamp light is flashing on the front of the set.

I called the number on the sheet that came with the TV. 800-332-5368, it says to call this number if the lamp goes bad in the first year for a replacement. The rep said that is a misprint and I need to call 800 211 7262. I've been on hold now for 45 minutes.

Has anyone had any luck getting a free replacement lamp from Panasonic?

Is it normal for the glass filament to 'explode' when the lamp goes? I pulled out the lamp unit, and the inside of the glass housing is filled with small shards of glass.

Now using Panasonic PT-43LC14 Replacement LCD Projection TV Lamp. Its reliable and affordable with guaranted life of up to 5000 hours.

Panasonic PT-43LC14 Replacement LCD Projection TV Lamp / Bulb P/N: TY-LA1000 (http://www.discount-merchant.com/Panasonic-Replacement-LCD-Projection-TV-Lamp-Bulb-p/panasonic_pt-43lc14_ty-la1000.htm)

Well my first bulb finally blew. Almost a year ago I had 8K hours so I'm estimating I had ~9500 hours when it popped based on my usage over the past several years. The extended warranty according the class action law suit ended May 31 2007 for failures after May 31 2006. This sucks. I'm afraid if I buy a replacement bulb it will have a short life. I was lucky and received a factory freak bulb the first go round, but I doubt I will be that lucky the second time. :(

9500 hours is way past what is expected, IIRC. I had one go in less than 1000 hours, and am on my 4th lamp now.

To the person that asked about the filament/bulb piece exploding, yes, that has happened everytime to me when my lamp went.

SO I have a copy of the invoice from panasonic, from my lamp replacement under warranty in June '04, and a copy of invoice from tweeter free lamp replacement in march of '06 (does not have part #, only "lamp assembly replacement"), and an ebay receipt from march of this year, from a lamp that i purchased.

Is all of this sufficient for a replacement?

Because the claim form states "You are not eligible for this remedy if you obtained a replacement lamp at no cost, or were reimbursed for your purchase of a replacement lamp".

Should i get a "paid" stamp for these records just to be sure?

Thanks.

SO I have a copy of the invoice from panasonic, from my lamp replacement under warranty in June '04, and a copy of invoice from tweeter free lamp replacement in march of '06 (does not have part #, only "lamp assembly replacement"), and an ebay receipt from march of this year, from a lamp that i purchased.

Is all of this sufficient for a replacement?

Because the claim form states "You are not eligible for this remedy if you obtained a replacement lamp at no cost, or were reimbursed for your purchase of a replacement lamp".

Should i get a "paid" stamp for these records just to be sure?

Thanks.

Nevermind, i see that this was for lamp cost reimbursement remedy.

I want to thank all who posted to this thread. Information was very valuable, prepared me well to make sure that Panasonic does not come back with any documentation missing reason.

Details of my PT50LC13:
Bought in 2003
Failures: First time it failed within the first year, second time it failed 6 months from then (2004 Dec). Third failure happened in June 2007.
Lamp failed: 3 Times. Panasonic replaced the bulb and the entire board two times for free. But for this problem, I generally liked the TV. The HD quality was very good. The only issue for me was the blacks.

Submitted:
Receipts: Two receipts and the form submitted to the settlement guys on June 16 07
Status Check: Checked status almost one a week. They said it will take 4 weeks to process but they processed it in about 3 weeks.
Sent to Panasonic by the Settlement Company: It was sent to Panasonic on July 6 07.
Call Received for Replacement: Jul 27 07. It was for the PT56DLX75. Looks like it will be delivered tomorrow.

It took about a month and a half for the whole process. Was getting used to not having a TV, now I am going to be wasting all my time again :).

Call Received for Replacement: Jul 27 07. It was for the PT56DLX75. Looks like it will be delivered tomorrow.


As you may have noticed above, don't be surprised if they deliver the 1080p PT56DX76, and not the 720p '75. Seems like the distributor thinks they're sending out the '75, but the delivery guys have been showing up with the '76..... which, by the way, is a FANTASTIC set. I couldn't be happier with mine!

I saw that the DLP's have disappeared from panasonic's website. Please speak up if anybody gets the new LIFI set. I just sent my paperwork in last week... I don't know if I want the LIFI or not! I'd LOVE to be able to pay the difference between the 720P and 1080P sets (only about $200)!

Status Check: Checked status almost one a week. They said it will take 4 weeks to process but they processed it in about 3 weeks.
Sent to Panasonic by the Settlement Company: It was sent to Panasonic on July 6 07.


Question: How do you check status? The 1-800 number provided has no live person answering the phone. Mine was submitted July 1 and haven't heard anything back yet.

Update: I sent them an email and got a reply back next day. My claim has been approved but not yet submitted to Panasonic.

I just called for my claim form. I hope we can get the LIFI. On the panny website they show only a 50" w/ 1080. the 56" had a 720 and 1080 model. The price for the 56" 720 and 50"1080 are the same, so Hopefully we get the 1080 50"! Everyone please post what tv you get.
thanks,
will

Does anyone know when the next group of claims will get forwarded to Panasonic? I'm know I can email them but I'm wondering if anyone else is approved by the firm and in the same (next) group of claims. If so, do you have a date or know the timeline of how far we are from getting our new sets?

They didn't offer me any specific date but "soon" for forwarding the claims.

If I take the $1000 cert towards a new plasma. Can I keep the old tv, buy a new bulb for it and stick in the garage to watch football, while I wax my car?

If I take the $1000 cert towards a new plasma. Can I keep the old tv, buy a new bulb for it and stick in the garage to watch football, while I wax my car?

Yup. If you take the $1000 rebate you keep your old TV.

I initially was thinking about taking the replacement tv, but havereconsidered. There are just too many variables w/ the replacement. The worst is not knowing what model you will get. Can't give up my operational and calibrated 50lc13 for a possible LIFI and probable DLP.

On the flip side is that panasonic will definitely have me for at least $500 and most probably at least a grand if not two when i accept the rebate. But at least I will have the power to choose which model i will get.

Any comments/criticism?

I love my free 56" DLP. :)

My situation is slightly different. My set is dead now because I refuse to put another dime into it (need new lamp almost every year). So, it's a big pile of junk sitting in my living room. I'd love Panasonic to take it away from me for free. Besides, if I chose money, I'd probably go for Panny plasma which probably mean I need to put down another $1000 or so. On top of that, the hassle of waiting for the rebate (it's not cash, but rebate) and the possibility of not getting it.

you can get the bulbs on ebay for $135. i know it's a hassle to change it every year, but it comes out to about $0.37 a day. You would get to keep your tv and theoretically have $1000 credit.

just my $.02

will

But you probably need new ballasters as well (I already replaced one). It never ends. I'd happy to get rid of that TV. The worst I've ever owned.

Since I have 2 failures already, And the third bulb is getting dark. Is it possible for me to order the third bulb, use the recipt to get the bulb refund. Then I would have replaced the bulb three times. Turn that paper work in and have my tv working while waiting for the replacement tv?

I have posted my 6th call for service.
I think they have fixed the bulb problem since the bulb seems not to be popping at the rate as th eprevious ones(~1X/3months).
Now the TV just turns off by itself every other day.
I have to hard reset the TV by unplugging it or it will never come back up.
If that doesn't work I have to remove and reinstall the bulb to get it back up.
I'll probably request a new TV or money from Best Buy since the warrantee is still in force.
It's too bad, I love the picture, and I've always sworn by Panasonic.
I wonder what Best Buy will do....Will they give me full refund, prorated refund, comparable new TV?
If they do right by me I will purchase a new satellite system....:confused:

I have posted my 6th call for service.
I think they have fixed the bulb problem since the bulb seems not to be popping at the rate as th eprevious ones(~1X/3months).
Now the TV just turns off by itself every other day.
I have to hard reset the TV by unplugging it or it will never come back up.
If that doesn't work I have to remove and reinstall the bulb to get it back up.
I'll probably request a new TV or money from Best Buy since the warrantee is still in force.
It's too bad, I love the picture, and I've always sworn by Panasonic.
I wonder what Best Buy will do....Will they give me full refund, prorated refund, comparable new TV?
If they do right by me I will purchase a new satellite system....:confused:

I'm not sure what Best Buy's policy is regarding multiple failures, but if you've had three bulbs go bad and have the paperwork to support it, you can file a claim with the settlement group and have Panasonic replace the TV for free.

Since I have 2 failures already, And the third bulb is getting dark. Is it possible for me to order the third bulb, use the recipt to get the bulb refund. Then I would have replaced the bulb three times. Turn that paper work in and have my tv working while waiting for the replacement tv?

You need to prove three lamp failures for the TV replacement remedy.

In my case, I have paperwork showing two lamp replacements under my extended warranty with Circuit City, and I have the third burned-out lamp in my possession. I also have a working lamp in my set that I bought so that I could continue watching it. My claim was accepted a few weeks ago and I'm waiting for the call from Panasonic.

Bottom line: You need to have documentation of at least two lamp failures AND have a burned out lamp in your possession to qualify for the TV replacement remedy.

Edit: Sorry, I see you are asking about one of the other remedies offer by the settlement.

Tech2 I have paper work for two bulbs, from panasonic. The third bulb is really dark, I already ordered my fourth bulb from an internet company. Can I just use the paper work from the first two bulb failures, and the recipt from the final bulb, and not have a burt bulb, in my possesion. What if get the $1000 instead of the new tv? Will someone still come to my house to inspect the tv. The reason for ordering the fourth bulb online instead of telling panny, is because they would just be done with me and the tv, and either give me a new tv or the money towards a new tv. But if I buy the last bulb, and then send the invoice to panny, I should be able to get a refund for the bulb? Does this make sence? What do you guys think?

Tech2 I have paper work for two bulbs, from panasonic. The third bulb is really dark, I already ordered my fourth bulb from an internet company. Can I just use the paper work from the first two bulb failures, and the recipt from the final bulb, and not have a burt bulb, in my possesion. What if get the $1000 instead of the new tv? Will someone still come to my house to inspect the tv. The reason for ordering the fourth bulb online instead of telling panny, is because they would just be done with me and the tv, and either give me a new tv or the money towards a new tv. But if I buy the last bulb, and then send the invoice to panny, I should be able to get a refund for the bulb? Does this make sence? What do you guys think?

My understanding, for the replacement TV, is that you must prove three failures. You have the paperwork for the first two, so you must be able to prove a third failure. In my case the third failure is the burned out lamp that I have in my possession. You will need one more failed lamp to qualify.

My suggestion to you would be to go to the settlement web page and request a claim form, fill it out and wait for your current lamp to fail. As long as you experience your third failure and file before the end of November, you will qualify. If I were in your shoes, I'd run your TV a LOT. I'm sure the 'dark' lamp that you have will fail before the filing deadline.

Here's the link to the settlement website:

http://www.tvlampsettlement.com/

Also, someone here was asking if any of the members here had a bad lamp that they didn't need. I'm not sure what they would do with a bad lamp. ;)

I am waiting on the paper work to file after having my third bulb/ballast failure repair under my warranty.
That is unless I have a fourth failure before the November deadline. Then I can just get a new TV from Best Buy. My warranty states on the fourth failure they will replace the TV.

tech2, do you know if bestbuy will refund my full money or prorate orginal tv cost because its been 3yrs?

tech2, do you know if bestbuy will refund my full money or prorate orginal tv cost because its been 3yrs?

Sorry, I don't know the policy with a Best Buy warranty. My extended warranty was with Circuit City. I would call the Best Buy warranty people and ask them.

Why would Best Buy refund your money?
My Best Buy warranty (actually it's called a satisfaction guaranty) states on the fourth call for repair of the same part Best Buy will replace the unit with the same or comparable equipment.
Since I've had three failures already I could take the $1000, buy another tv, keep my original tv, then hope I have a fourth failure (odds are really good it will happen) before my warranty expires in January of 2009 & get a free replacement tv also.
If I take the replacement tv from Panasonic now, that's the end of my warranty.

Do bulb-only failures really qualify for TV replacement? I know my CC extended warranty pays for new bulbs, but I though they were still considered 'consumable' components - I just got my 4th replacement bulb last week.

It just says the fourth time on the same repair.

Can someone who took and received the $1000 coupon talk about the language on the coupon? What proof of purchase do you have to provide? Are any particular retailers excluded? Is there any language on the coupon that might exclude any particular type of tv? Could you use it for a Panny projector?

I sent off my paperwork today and elected to get the rebate. I still have 1 year left on my sears extended warranty, so it wouldn't be 'prudent at this juncture' to let panny decide what replacement tv to send me. I did notice that Sears is now sending a third party bulb made by LTI for warranty claims. I hope they are longer lasting than the panny's.

I will post the specific requirements to fulfill the rebate when I get it.

Anyone get a lifi replacement???

Thanks,
will

Here is an update for my claims process:

(1) Filed claim paper work for replacement TV on 6/30.
(2) Got confirmation that my claim was approved and forwarded to Panasonic on 8/16.
(3) Called Panasonic and was told it would take them 4 to 6 weeks to have a response.

So, I'm still waiting to see what TV Panasonic will offer me.

I had three failures and applied for the rebate. It was denied because I had already bought a new Panasonic to replace the bad one.

Anyone else have that experience?

Well, I got the phone call today. I'll be getting a PT56DLX76 (56" DLP) delivered tomorrow.

Can't really complain, since I'll be getting a newer, HDMI compatable set that is a bit larger. I don't mind the DLP, which I was looking at (Samsung) when I bought the old PT50LC13.

I had three failures and applied for the rebate. It was denied because I had already bought a new Panasonic to replace the bad one.

Anyone else have that experience?

That seems wrong. You are effectively being penalized for buying another of their products. Do you still have the old set? If so, I was not aware of any language in the settlement that said you could not buy another set. Suppose you bought the second set to put in another room? Why shouldn't you still be entitled to a new set through the settlement?

Again, I'm guessing you got rid of the old set? If not, I don't understand why you were denied a claim.

Well, I got the phone call today. I'll be getting a PT56DLX76 (56" DLP) delivered tomorrow.


Congratulations. DLP should give you better contrast and black level than even the latest LIFI sets.

Got it.

Right out of the box it's a huge improvement. Even my wife commented on how much better the picture is. I thought someone here (in this thread) said that the picture on the PT-56DLX76 wasn't as good as the PT-50LC13. I disagree.

The biggest difference is the contrast being much better, likely due to the improved black levels. Also, the colors seem to 'pop'. Much more crisp and vibrant.

Honestly, I'm thrilled with the set. The only (minor) negative is that I bought the matching stand for the PT-50LC13. The new set kind of fits, and the stand is large enough, I just can't use the fasteners to attach it to the set to it and that leaves me a bit uneasy. That and the fact that they gave me a black TV (which I prefer) and the stand is silver. I'll likely be shopping for a new stand shortly.

Anyway, good luck to you all. I'll probably still check this thread to see if anyone gets something other than a DLP set. As others have pointed out, these DLP sets are not even listed at the Panasonic website. I couldn't even get the site to recognize the model when I did a search. Oh well.

I'm about to send out my claim to the TVlamp settlement group. How long was the processing going to take? I had to replace the bulb 4 times over the 4 year period along with other bugs that the Sears.com techinician had to fix.

edit: I was one of the original purchasers of the TV when those CC receipts were posted in that huge mega thread... :( Didn't find out about the settlement until the Tech told me to look it up...

Congratulations. DLP should give you better contrast and black level than even the latest LIFI sets.

How reliable are the DLP and the LIFI sets? Will they blow out in a year? How much are their replacement bulbs? According to other websites, LIFI uses modified HID bulbs which rapidly change temperature giving them the fast start up. This doesn't sound very long lasting to me but who knows.

After this fiasco, I'm not looking forward to either gettting the Panny replacement or the 1000 rebate check for another Panny tv. Will they let you buy additional warranty on these replacement sets?

edit: Read that they don't let you purchase warranty. Is there an alternative to getting warranty on these new TVs?

How reliable are the DLP and the LIFI sets? Will they blow out in a year? How much are their replacement bulbs? According to other websites, LIFI uses modified HID bulbs which rapidly change temperature giving them the fast start up. This doesn't sound very long lasting to me but who knows.

DLP set uses the similar lamp used in PT-50LC13. The problem is not with those lamps but the design of the TV. These lamps should last at least 6,000 hours. LIFI uses a different technology that suppose last forever.


After this fiasco, I'm not looking forward to either gettting the Panny replacement or the 1000 rebate check for another Panny tv.

Actually, Panasonic's Plasma TVs are very good. If you don't trust the reliability of the new RPTV (don't blame you, I have the same thoughts), you can buy a new Panny Plasma and get $1,000 rebate.

DLP set uses the similar lamp used in PT-50LC13. The problem is not with those lamps but the design of the TV. These lamps should last at least 6,000 hours. LIFI uses a different technology that suppose last forever.

I know about DLPs but as for the LIFI technology, I know it's a new technology that was recently released but Samsung also claimed that their Light LED engines would last "forever" and I see that some people have had to get theirs replaced at a high cost.

Actually, Panasonic's Plasma TVs are very good. If you don't trust the reliability of the new RPTV (don't blame you, I have the same thoughts), you can buy a new Panny Plasma and get $1,000 rebate.

I know that Panny Plasmas are good but finding one that is at least $1,500 just to use it is going to be tough (50" 1080P are just $500 or more while 50" 1080i are just below $1,500) along with sending a rebate which may or may not be reimbursed. Then there's also the high power usage of plasmas.

Right now my PT-50LC13 cannot be used more than 1-2 hours since it creates a burning smell and gets hotter than it usually does. This occurred after a Sears tech replaced the bulb (Sears changed their policy of sending bulbs to the owner and instead has a tech come out and put in a bulb and charge them $500)... I called 2 additional Sears Techs and they kept saying it was normal. Now that my Warranty period has ended from Sears I just want Panasonic to take the tv away.

I'm about to send out my claim to the TVlamp settlement group. How long was the processing going to take? I had to replace the bulb 4 times over the 4 year period along with other bugs that the Sears.com techinician had to fix.

edit: I was one of the original purchasers of the TV when those CC receipts were posted in that huge mega thread... :( Didn't find out about the settlement until the Tech told me to look it up...

Panasonic has agreed to replace the sets within 60-days of receiving the claim. Once I was notified by the settlement folks that my claim was sent to Panasonic, it took about 30 days for the new set to arrive.

Panasonic has agreed to replace the sets within 60-days of receiving the claim. Once I was notified by the settlement folks that my claim was sent to Panasonic, it took about 30 days for the new set to arrive.

That's pretty fast. Did they come to inspect your tv set within that period?

I have the Sears Master Protection extended warranty and they sent techs out for the first 2 bulbs ,but for the last 2, they simply mailed it to me . They used to replace them with panasonic bulbs, but my last one is a third party bulb from LTI w/ only a 90 day warranty. I still have a year left, so I'll keep my tv. I am waiting for my rebate.

Has Anyone gotten it fulfilled???

thanks,
will

I have the Sears Master Protection extended warranty and they sent techs out for the first 2 bulbs ,but for the last 2, they simply mailed it to me . They used to replace them with panasonic bulbs, but my last one is a third party bulb from LTI w/ only a 90 day warranty. I still have a year left, so I'll keep my tv. I am waiting for my rebate.

Has Anyone gotten it fulfilled???

thanks,
will

I mailed my rebate approval with the required paperwork three weeks ago.
still waiting.

JT

That's pretty fast. Did they come to inspect your tv set within that period?

No, that was the weird part. I thought, according to the terms of the settlement, that Panasonic would send a tech to inspect the old set before they would schedule a delivery date for the replacement. In my case I got a call about one month after the claim was sent to Panasonic. It was a local 'Authorized Panasonic Service Center' (local TV shop) calling to say that they wanted to schedule delivery. I had the new set the next day.

I mailed my rebate approval with the required paperwork three weeks ago.
still waiting.

JT


Keep us updated JT. I think 3 weeks is outrageous. Panasonic needs to get its act together.

Will

I have a quick question, I purchased a PT-50LC13 about 3 years ago(maybe 4) and had 1 bulb failure with it. Then the "light engine" went bad and they replace the TV(minus the screen and stand) to the newer LC14 model. Am i entitled to anything in this case?

Thanks,
Jason

I have the Sears Master Protection extended warranty and they sent techs out for the first 2 bulbs ,but for the last 2, they simply mailed it to me . They used to replace them with panasonic bulbs, but my last one is a third party bulb from LTI w/ only a 90 day warranty. I still have a year left, so I'll keep my tv. I am waiting for my rebate.

Has Anyone gotten it fulfilled???

thanks,
will

That is weird, I would have rather they send out the bulb to me since I have replaced them on 2 separate occasions in 2003 and 2004. But for the last 2 bulb replacements they had to send out a tech to put it in when I told them repeatedly that I could do it and didn't want to wait for a tech to show up.

I have a quick question, I purchased a PT-50LC13 about 3 years ago(maybe 4) and had 1 bulb failure with it. Then the "light engine" went bad and they replace the TV(minus the screen and stand) to the newer LC14 model. Am i entitled to anything in this case?

Thanks,
Jason

Having read through the terms of the settlement many times, my answer to you would be "No" - though I really can't seem to figure out what they mean by "they replace the TV(minus the screen..." - the tv is integrated with the screen...

That is weird, I would have rather they send out the bulb to me since I have replaced them on 2 separate occasions in 2003 and 2004. But for the last 2 bulb replacements they had to send out a tech to put it in when I told them repeatedly that I could do it and didn't want to wait for a tech to show up.

This happened to me as well - first 3 bulbs sent to me. Last time, even though I had the shattered bulb in my hand, they sent a tech. Fraud prevention maybe?

My thoughts is that when a customer replaces a bulb, he/she may forget to or don't know how to reset the internal lamp hour count. After 2 or 3 lamps, your hour count may approach 10,000 hour mark (we wish) and a warning message will showup on your TV even though your lamp may be perfectly fine.

Having read through the terms of the settlement many times, my answer to you would be "No" - though I really can't seem to figure out what they mean by "they replace the TV(minus the screen..." - the tv is integrated with the screen...

Thanks for the reply, My TV has 2 major parts the screen and the lower part housing all the electronics. I watched the tech change out the lower section of the set.... so i just have a updated lower section if that makes any sense :)

Yes, it does, but that's the first time I've heard of anyone doing that for this set (I have the PT-50LC13 as well).

Hi Tech2,
Could you tell me the process you used to get that PT56DLX76?
I went to Best Buy and they offered me a Sony KDF-50E2000 720P $1400 TV (less than half what I paid for the Panasonic), and told me that it is an even exchange for the "Entry Level TV I bought".

Time for an update:

Got a call from Panasonic today (because I was calling them every other day to check the status) and they told me on the phone that they have ordered a new TV for me on 8/28/07.

So, I'm probably will get the TV sometime next week. Fingers crossed.

Here is an update for my claims process:

(1) Filed claim paper work for replacement TV on 6/30.
(2) Got confirmation that my claim was approved and forwarded to Panasonic on 8/16.
(3) Called Panasonic and was told it would take them 4 to 6 weeks to have a response.

So, I'm still waiting to see what TV Panasonic will offer me.

To those who will be getting replacement sets, do you plan on getting extended warranty from other sources? Sears/Mack warranty etc...

Hi Tech2,
Could you tell me the process you used to get that PT56DLX76?
I went to Best Buy and they offered me a Sony KDF-50E2000 720P $1400 TV (less than half what I paid for the Panasonic), and told me that it is an even exchange for the "Entry Level TV I bought".

I filed a claim with the settlement group and Panasonic sent me a new TV through a local Panasonic 'Authorized' repair shop. The set I got probably doesn't sell for much more than $1200-1400 max, but it is bigger and has a better picture.

You have to consider that prices have really fallen on TVs since we bought these Panasonic LCD projection screens. I paid $3600 for my old set, which included the stand and extended warranty. At the time, $2700 was a good price for just the TV, and the 50" Samsung DLP set was going for well over $3000 back then. There's no way Panasonic is going to give you equal value to what you paid. Fact is, comparable sets can now be had for as low as $1000.

You probably would be better off filing a claim with the settlement group. That way you are guaranteed a set of equal or greater size, and equal resolution to your old set.

I'm happy with the new set. I'm hoping to get at least several good years out of it and move on to a large flat-screen, be it plasma or 'the next big thing'. I will, however, be very cautious about new technology after this experience.

Losing hope here that bulb #3 will blow in time to qualify for the settlement. Seems like I got a good one for #3. Just checked hours: Total 10241, Current 6374, LON 1507.

I went ahead and contacted my dealer about my stuck pixels. They had a look and Pan. and the warranty company have authorized replacing the optical engine. If I'm going to be living with the set, I figured why have two red blobs on the screen constantly? ....

Does anyone know if the "Circuit city advantage warranty" will replace a second bulb, if it goes 10k hours and displays the change bulb warning.

I noticed the web site says, they will ship a new bulb, if the original bulb blows. Don't know if theres been a policy change to only cover one replacement bulb.

Update, they will!

Does anyone know if the "Circuit city advantage warranty" will replace a second bulb, if it goes 10k hours and displays the change bulb warning.

I noticed the web site says, they will ship a new bulb, if the original bulb blows. Don't know if theres been a policy change to only cover one replacement bulb.

Update, they will!

Congrats!

Time for an update:

Got a call from Panasonic today (because I was calling them every other day to check the status) and they told me on the phone that they have ordered a new TV for me on 8/28/07.

So, I'm probably will get the TV sometime next week. Fingers crossed.

Let us know what model you get!!

thanks,
will

I had my 3rd lamp die recently on my PT-50LC13 and made the call to CC and got a replacement lamp sent as part of my CC Advantage. Thanks to this web site, I learned about the lamp settlement. I got the forms from the settlement web site, www.tvlampsettlement.com. I've sent in my paperwork. I thank my wife for keeping the sales receipt - one of the items needed to send in. CC does have a group through their service dept that knows about the lamp settlement. They were able to send me a letter with the dates of my three lamp failures - should be one of the other items needed. It took maybe two phone calls and 10 days for the letter to arrive but no real problems. I hope that there are no snags now in getting the replacement TV which was the option I chose.

Hope somebody picks up a tidbit or two of info from my message. On one hand, the settlement seems pretty fair and Panasonic is standing behind their product. On the other hand, I did spend nearly $3K in 2004 for a TV and so perhaps it is to be expected that a company would have this settlement. I guess we also have those to thank who made the settlement a reality.

The Panasonic settlement group received my claim on 8/9/07. The request for a new tv was sent to Panasonic on 8/16/07. As far as I know there isn't a number with Panasonic I can call to check the status. Let me know if there is.

I bought the set in 2003 when there was the long AVSForum topic on the Florida Circuit City matching internet prices of the set. I think this lawsuit is a great deal. Whoever the dude in South Carolina that started the lawsuit is.. I love ya!

I've called Panasonic Customer Support # listed on Panasonic's website many times and after about 4 or 5 calls, finally got someone understand the case to check the status and gave me a call back with a case#. But it really doesn't help much. They insist it will take 30 days before you can get any updates. Looks like yours was sent in the same time as mine. However, Panasonic claim they only received and processed my claim on 8/27 and placed the order for my new TV 8/28. 30 days counting from 8/27. So, we will see what happens next week.

It says that i have 12 months from date of issuance to buy a new panny tv "with a retail price to you of no less than $1500". I assume tax would be included int he $1500, but I'm gonna call to make sure. Hopefully in 1 year the 1080p plasmas will drop even more!

Has anyone gotten their rebate certificate fulfilled??? I've check this read and ecoustics and it doesn't seem like anyone has.

Please let us know if they will honor the rebate certificate!

thanks,
will

It says that i have 12 months from date of issuance to buy a new panny tv "with a retail price to you of no less than $1500". I assume tax would be included int he $1500, but I'm gonna call to make sure. Hopefully in 1 year the 1080p plasmas will drop even more!

Has anyone gotten their rebate certificate fulfilled??? I've check this read and ecoustics and it doesn't seem like anyone has.

Please let us know if they will honor the rebate certificate!

thanks,
will

Is that all it says? Is there any fine print? Any exclusions, or list of models that qualify? Inquiring minds want to know! I'd take the rebate if I could use it for a projector.

Just got confirmation with my local Panasonic Servicer. My TV has arrived and will be delivered next Tuesday! The new TV model is PT-56DLX76.

It says that i have 12 months from date of issuance to buy a new panny tv "with a retail price to you of no less than $1500". I assume tax would be included int he $1500, but I'm gonna call to make sure. Hopefully in 1 year the 1080p plasmas will drop even more!

Has anyone gotten their rebate certificate fulfilled??? I've check this read and ecoustics and it doesn't seem like anyone has.

Please let us know if they will honor the rebate certificate!

thanks,
will

Will

I sent all of my paperwork with the rebate to the settlement co. I actually talked to a live person. My rebate was approved and ready to be mailed out,the only problem is they send them out once a month. My bulb repacement check will be sent in a seperate check. It's almost like dealing with a mail-in rebate.I had a hard time keeping the cost of my plasma above $1500.

Jim

Is that all it says? Is there any fine print? Any exclusions, or list of models that qualify? Inquiring minds want to know! I'd take the rebate if I could use it for a projector.

The letter states the rebate is good for a purchase of a 'Panasonic television set.' It makes no mention of projectors so you probably should call them. Interestingly enough, it does not say you have to buy it from an authorized dealer. You just have to provide a reciept or cashed check or credit card statement or a 'paid' invoice.

Hope that helped!

will

Will

I sent all of my paperwork with the rebate to the settlement co. I actually talked to a live person. My rebate was approved and ready to be mailed out,the only problem is they send them out once a month. My bulb repacement check will be sent in a seperate check. It's almost like dealing with a mail-in rebate.I had a hard time keeping the cost of my plasma above $1500.

Jim

Thanks for the info Jim! what plasma did you get and from where? How many bulbs are they going to pay for?

thanks,
will

Thanks for the info Jim! what plasma did you get and from where? How many bulbs are they going to pay for?

thanks,
will

I got the 75u 50 inch from CC after a price match to sears. Paying for one bulb that I bought. The way I figure it I have a new plasma for around $300 and no bulbs to blow. When I receive all my money from Panasonic they derserve many Kudo's. Still waiting for the checks.

Jim

Just got confirmation with my local Panasonic Servicer. My TV has arrived and will be delivered next Tuesday! The new TV model is PT-56DLX76.

Congrats Fox !

(*glaring at bulb no. 3 that refuses to blow*)

Congrats Fox !
Thanks.

(*glaring at bulb no. 3 that refuses to blow*)

LoL :) I was on the same boat as you a year before when I first heard the settlement.

Think of this way, you get a chance to move on to something newer and not lamp-based. Meanwhile, I'm still stuck with this thing for next few years worring about when the bulb is going to blow.

Congrats Fox !

(*glaring at bulb no. 3 that refuses to blow*)

I think if I really wanted it to blow, I'd be turning it off and on repeatedly for like a week.

But that would be unethical. ;)

I got my replacement TV today and spent about half an hour with it before I had to come back to work.

Its the 50" 1080p LIFI set.

I haven't had much of a chance to play with my new toy, but so far it seems great.

Honestly, I had my fingers crossed for the bigger-better-faster 56" 1080p LIFI-- but seeing as how they're replacing my lemon, I can't be upset with just better-faster...

For those that are curious:
I sent my info in about three and a half months ago
I had to go find additional documentation and resubmit about two months ago
I got a call from the local TV shop that they would be replacing my tv about three weeks ago
I got a call that the TV was in last week
They finally were able to deliver today (that was my delay)

Congratulations on your new LIFI set. I just got my Black 56" DLP set delivered today and spent 2 hours setting it up and tuning. So far I'm happy. Much better black than the old TV. XBox 360 HD DVD playback on 1080p HDMI works great. The only down side is PT-56DLX76 only comes with 2 HDMI inputs. I'd like 3 HDMI inputs from your LIFI set :)

Big question for all the other past or present PT-50LC13 owners. I still am using my now 4 year old Panny with original bulb (knock on wood) and have recently made the decision that I do not want to keep watching HD programing with very little grey/dark shadow detail (or whatever you call it).

Now I already have an exact set in mind to replace it with and it's not even a RP set.

My question is has shadow detail / greys/blacks / contrast performance in realife HD programing (say CSI, etc...) been improved by going to a more recent set?

I guess I'm asking if the PT-50LC13 is as bad in that category for performance as I think it has been relatvie to newer sets (in general)?

Thanks for any insights.

I've been a little torn whether I wanted the LIFI or the DLP. Now that I have the LIFI in hand, I'm very happy I have it. BUT... I'm still jealous of the extra surface area you got with the 56"! I'd have given anything (well, $200) to upgrade to the 56" LIFI. Oh, well. Enjoy your new TV :) I know I will :D

I got my replacement TV today and spent about half an hour with it before I had to come back to work.

Its the 50" 1080p LIFI set.

I haven't had much of a chance to play with my new toy, but so far it seems great.

Honestly, I had my fingers crossed for the bigger-better-faster 56" 1080p LIFI-- but seeing as how they're replacing my lemon, I can't be upset with just better-faster...

For those that are curious:
I sent my info in about three and a half months ago
I had to go find additional documentation and resubmit about two months ago
I got a call from the local TV shop that they would be replacing my tv about three weeks ago
I got a call that the TV was in last week
They finally were able to deliver today (that was my delay)

So you got the 50" 1080p LIFI set, right? A guy over on the ecoustics forum on this topic claims he got the 50" 720p LIFI set, which supposedly was never produced (it was in the initial LIFI announcement by Panny, but disappeared quickly, and doesn't show up in their support section.)

How's the picture quality, specifically the black level/shadow detail?

Yep, it's definately the 1080p version. The S/N plate on the back says it was manufactured September '07... so it was hot off the presses.

I honestly haven't had any time to really watch anything on it with a critical eye, it's been Christmas morning so far. I'll be sure to give a report out on everything when I get the opportunity. I've blocked out all day Sunday for football viewing so I'll update after the weekend.

Got home from work yesterday PO left a note i had a letter to sign for from Panasonic. It turned out to be the check for a lamp bulb I payed out of pocket. Still waiting for the big rebate check.

JT

We are not eligible for the class action due to only blowing one bulb which Panasonic did replace. Our current issue is a bad light engine. Just wondering how Panny Customer Service was to deal with. The first rep. assigned a case # then forgot about it. We have faxed in supporting docs only to have to re-fax today. The whole process has already taken three weeks and we still aren't close to a decision making level yet. Is this an anomaly or business as usual?

From my experience, some reps are pretty good and some are clueless. Keep calling. At least we're not talking to someone over in India who reads from scripts. If you're within two year period and purchased via a Credit card, you may get it covered by your credit card's extended warranty. I had a ballast replacement paid for by my credit card company. The settlement is about lamp only. Any other performance problem is not covered by this settlement as explained in settlement document.

Thanks Fox. I think we are probably out of luck. The TV went over three years in June. We had purchased a three year extended warranty (which for everything we buy we almost always end up using), but the light engine problem didn't start until early August. I still think it is ridiculous to have to replace a three year old tv that cost about half of a Korean car when new.

Update: Submitted my claim around 9-10-07 for a replacement set. The Tv settlement group sent in the order to Panasonic for a replacement on 9-21-07. Hopefully I will be getting a call from Panasonic or local dealer within 30 days.

Yesterday, the TV started displaying lines in addition to it having a burning smell. Looks like I made the right choice in getting rid of it.

Foxbat121, Speqtre or anyone else who has received a replacement tv. Are you planning on purchasing extended warranty? If so, through which group? Can we get a Mack Warranty on these T.V.s?