The Toshiba DLP (HM/HMX) Owners Thread [Text View] - Page 22

Unoriginal Name

03-13-06, 09:32 AM

Mine went down Super Sunday. I called Toshiba and they sent me a replacement bulb. It took about 7 days to get to me. Almost all Toshiba bulbs are on back order. My bulb supplier told me 3/11/06 was when the next shipment out is expected. Several people wanted backups and I can't ship them out till after my supplier gets them and then ships them to me.

Well my lamp on my 56HM195 just blew. Purchased 28 Nov 2005. Not sure how many hours on it. Could not have been many in 3 1/2 months! Called Toshiba and the CSR was great. Lamp should arrive by FEDEX in 2-3 days.

The thing that made me mad about trying to replace my lamp is that Toshiba told me I couldn't get one through them that I had to go to a service center to get the replacement.

Unoriginal Name

03-13-06, 09:32 AM

I couldn't find an answer one way or another, is there a way to go through the service menu and reset the clock on bulb hours?

indil377

03-13-06, 09:44 AM

I couldn't find an answer one way or another, is there a way to go through the service menu and reset the clock on bulb hours?

Nope. There is no lamp hour timer on these.

enmoco

03-13-06, 09:57 AM

Nope. There is no lamp hour timer on these.That is simply not true.A falsehood.It has one,cannot be reset.I have read that you are a "tech" at a college.You work on displays "on the side". If you don't know the answer to a posters Q,don't reply.As to the availability of bulbs,timelines,procedures,and TCS experience in general,people embellish here a great deal,of this I have no doubt.Just my $.02

piturra

03-13-06, 10:12 AM

Nope. There is no lamp hour timer on these.

enmoco right, there is a Lamp Timer that's accessible via the Service Menu.

Thanks to enmoco earlier post to access the Service Menu, I checked mine last Friday 3-10,06, and mine read ...

TV Timer: 000261 // Lamp: 000252

.... since Feb. 1st! Lamp: 000252 / 38 days = 6.6 hrs AVG per day

Phil

waited18years

03-13-06, 10:53 AM

Does anyone know the details of the service menu and if the pincushioning can be corrected?

Thanks.I don't believe that there are any software/electrical geometry adjustments on the Toshiba DLP sets. The image on the screen is a magified view of the surface of the DMD chip and any geometry problems would be caused by mechanical design or manufacturing issues. It is possible that there are mechanical adjustments on the light engine. Does anyone know if this is the case?

indil377

03-13-06, 10:59 AM

That is simply not true.A falsehood.It has one,cannot be reset.I have read that you are a "tech" at a college.You work on displays "on the side". If you don't know the answer to a posters Q,don't reply.As to the availability of bulbs,timelines,procedures,and TCS experience in general,people embellish here a great deal,of this I have no doubt.Just my $.02

My bad, I left out reset in that quote. No need to get frisky there fella. I was just trying to help. If you are suspect of who I am and what I do, feel free to PM me and I will gladly send you contact information since you feel like you need references. I don't attack anyone else here when I see something wrong and it would be nice to have a little respect for one another. As far as the bulb information, that's what information I got from my supplier. I could care less if you believe it or not. Like I said, just trying to help.

Rudy1

03-13-06, 11:53 AM

Well my lamp on my 56HM195 just blew. Purchased 28 Nov 2005. Not sure how many hours on it. Could not have been many in 3 1/2 months! Called Toshiba and the CSR was great. Lamp should arrive by FEDEX in 2-3 days.

I don't believe Toshiba actually manufactures the lamps for their DLP sets, so their engineers are probably as irritated as most people are regarding the inconsistent service life of the bulbs---I'm quite sure their various suppliers are less than forthcoming when it comes to divulging actual failure rates. Toshiba obviously does not have contingency measures in place to deal with unanticipated demands on bulb supplies, and I hope they will move within the next few months to address this issue...even if it means altering their production cycles and light engine design to incorporate LED.

From what I saw on a recent program on the Science Channel, this type of bulb (in all of its various applications) is known to be susceptible to premature failure. However, it was very clear that in mission-critical applications the manufacturers go to greater lengths to ensure durability.

ABSiNTH

03-13-06, 12:51 PM

indil377

03-13-06, 12:54 PM

I don't believe Toshiba actually manufactures the lamps for their DLP sets, so their engineers are probably as irritated as most people are regarding the inconsistent service life of the bulbs---I'm quite sure their various suppliers are less than forthcoming when it comes to divulging actual failure rates. Toshiba obviously does not have contingency measures in place to deal with unanticipated demands on bulb supplies, and I hope they will move within the next few months to address this issue...even if it means altering their production cycles and light engine design to incorporate LED.

From what I saw on a recent program on the Science Channel, this type of bulb (in all of its various applications) is known to be susceptible to premature failure. However, it was very clear that in mission-critical applications the manufacturers go to greater lengths to ensure durability.

I agree. We had a similar problem with Proxima 9310 LCD projectors when they first came out. The manual stated that the bulbs had a 1000 hour lamp life. After we bought our first batch, we found out that 600 hours was the accurate estimate. They ended up giving us 2 sets of replacement lamps for those units. Being that TV's are probably dispersed more thatn pro projectors you would think that they would try and come up with a solution fairly quick especially if the lamp failure % stays high. If they do come up with a solution hpefully it will be free or reasonably priced.

Also, I heard that these lamps are produced in Japan. Any truth to that?

jumpinjoe

03-13-06, 01:51 PM

I am new to this thread. But my wife and I are looking at purchasing the 72HM195, and after reading some in this thread, I do not know if I should purchase one or not. Any advice? Is the tv's performance and pq worth the annoyance of replacing the bulb every few months? I do not want to drop all that cash on an inefficient set. Please advise all! Thanks in advance.

I own a 72hm195 and when it works I love it! At least now you'd be getting into the game with most if not all of the bugs worked out by us early adopters.

Seems like most if not all problems with Cable Cards have been resolved and I don't see as many problems with TVGOS as I first did. And it looks like Toshiba finally has a good supply of bulbs on hand and they will fed ex one out at no charge should you have problems.

All in All I say go for it. The picture is incredible and watching movies is now a weekly event for me and the wife. When we go to a friends house with a smaller TV we can't believe how small they are compared to the 72" Toshiba :)

Smokey Joe

03-13-06, 01:58 PM

Hello all,

I have been seeing periods of green pixelation on my display. It is intermittent. If I move the set (slightly tip the set forward for instance) when it is happening the effect reduce or disappear. This effect also happens on the onscreen guide that my cable box produces. I have also seen this happen on my DVD when playing a disc as well. Both devices are connected via the ColorStream inputs (component video) inputs. I have not tried to see if it happens on a standard video input (but will later). Any ideas what can cause this? :(

PS I have the 52HM84 DLP monitor

ABSiNTH

03-13-06, 02:03 PM

I own a 72hm195 and when it works I love it! At least now you'd be getting into the game with most if not all of the bugs worked out by us early adopters.

Seems like most if not all problems with Cable Cards have been resolved and I don't see as many problems with TVGOS as I first did. And it looks like Toshiba finally has a good supply of bulbs on hand and they will fed ex one out at no charge should you have problems.

All in All I say go for it. The picture is incredible and watching movies is now a weekly event for me and the wife. When we go to a friends house with a smaller TV we can't believe how small they are compared to the 72" Toshiba :)

You are my savior man! Yea my wife and I went to Magnolia the other day and we currently own a 42 inch plasma edtv. She saw a 73 inch mitsu and said "omg, we need to get one like this..." lol So yea that is good news. I had heard from several people that the pq was like the best in the market, but bulb life was ****...so i was kinda mixed about it. I mean 3 large on a tv then spending an extra few hundred every few months just doesnt seem right to me. So you say that most of the bugs other then the bulb life have been resolved right? Can anyone else confirm this for me as well? Thanks.

DanzBorin

03-13-06, 02:05 PM

EDTV...

eek... :eek:

upgrade ASAP... ;)

ABSiNTH

03-13-06, 02:11 PM

LOL I know right? Yea I cannot wait to get the new one. Ill be ordering it at the end of next month. Now all I need is a decent 1080p switching receiver...

DanzBorin

03-13-06, 02:20 PM

LOL I know right? Yea I cannot wait to get the new one. Ill be ordering it at the end of next month. Now all I need is a decent 1080p switching receiver...
well... there are a ton if you are using component, but next to none if you are going HDMI...

If you don't need more than 2 hdmi inputs, just use the TV for video and any receiver for sound... much cheaper that way...

ABSiNTH

03-13-06, 02:35 PM

Yea I was going to get the pioneer elite hdmi switching ones or the yamaha rx series...onkyo also has some nice ones.

DanzBorin

03-13-06, 02:42 PM

Yea I was going to get the pioneer elite hdmi switching ones or the yamaha rx series...onkyo also has some nice ones.
panny and jvc make ones around the $500 mark...

ABSiNTH

03-13-06, 02:45 PM

but not thx are they?

DanzBorin

03-13-06, 02:51 PM

but not thx are they?
Don't think so...

I've always thought the thx stuff is overpriced... :(

jumpinjoe

03-13-06, 03:04 PM

ABSiNTH

03-13-06, 03:24 PM

Please note that everyone here who has received a bulb from Toshiba has not had to pay a dime for the bulb or shipping. Some went out and purchased one on their own because Toshiba had them on back order but this was their decision.

So you will not be dropping 4 bills every few months on a new bulb.

Thats a relief! So, in essence, there is really nothing negative about this tv accept the possibility of annoyance of waiting on fed-ex to arrive when and if the bulb does burn out (even if it does, then it is free replacement from tosh), correct?

enmoco

03-13-06, 04:05 PM

Please note that everyone here who has received a bulb from Toshiba has not had to pay a dime for the bulb or shipping. Some went out and purchased one on their own because Toshiba had them on back order but this was their decision.

So you will not be dropping 4 bills every few months on a new bulb.Probably a few exceptions in this thread(HM/HMX)but,certainly as you state on the 1 year old or less sets.

ABSiNTH

03-13-06, 04:08 PM

Unless you also purchased the 3 year bulb warranty though right?

Traveler62

03-13-06, 04:12 PM

Thats a relief! So, in essence, there is really nothing negative about this tv accept the possibility of annoyance of waiting on fed-ex to arrive when and if the bulb does burn out (even if it does, then it is free replacement from tosh), correct?
At least for a year you won't! Maybe I am being too optimistic, but I think Toshiba will have to come up with a reliable option on their lamp or they will provide an extension to the lamp warranty. They have a lot vested in the home theater market to let this issue drag their name down. Just my opinion.

enmoco

03-13-06, 04:38 PM

At least for a year you won't! Maybe I am being too optimistic, but I think Toshiba will have to come up with a reliable option on their lamp or they will provide an extension to the lamp warranty. They have a lot vested in the home theater market to let this issue drag their name down. Just my opinion.This is an example of Toshiba's attempt to do right in the past.If this lamp issue is as vast in the outside as everyone on this site has taken it to be,I would HOPE they would do the right thing again.We all know that people come here with more problems than the average man.As you said,just my opinion and hope for the future of all concerned.Tosh past problems site (http://www.tacp.toshiba.com/customersupport/updates_notices.asp)

kevin79

03-13-06, 04:39 PM

Question for you all. I have a 52HM84 that I purchased last July (or August). I didn't purchase an extended warranty at the time but the more I think about it, I think I should get one, or at least something that covers the light bulb. What is a good warranty to go with? SHould I get a complete warranty or just one that covers the light bulb?

enmoco

03-13-06, 04:48 PM

[QUOTE=kevin79]Question for you all. I have a 52HM84 that I purchased last July (or August). I didn't purchase an extended warranty at the time but the more I think about it, I think I should get one, or at least something that covers the light bulb. What is a good warranty to go with? SHould I get a complete warranty or just one that covers the light bulb?[ Prices on front are for 4 year warranty(have to check with them to see when coverage BEGINS)Good as any I have seen that you can buy as long as you have at least 90 days of original warranty left.Good luckhttp://www.clevelandplasma.com/warranties.php

ABSiNTH

03-13-06, 05:33 PM

I have another questions about the 72HM195. Do you guys predict these TV's to go down in price in the next few months to a year? Or do you think increasing demand will increase the price?

Smokey Joe

03-13-06, 05:39 PM

Hey, thanks for everyone's suggestions about my tv. On a similar note, my current dvd player is progressive and can connect to the tv with component cables. How much better is the picture quality with a dvd player that can connect to the tv via hdmi cables? thanks again.

ryan

I switched from S-video to Component video on my DVD player and the difference was amazing. I admit that I wasn't expecting it to be that much of a difference but there appears to be a greater difference going from 480i to 480p than there is going from 480p to720p.

DanzBorin

03-13-06, 05:43 PM

at the end of the year they typically go down in price to clear them out for the new models...

that's how i got mine so cheap...

mines not a 1080P set though...

ABSiNTH

03-13-06, 05:51 PM

at the end of the year they typically go down in price to clear them out for the new models...

that's how i got mine so cheap...

mines not a 1080P set though...

Yes but with 1080p being a new technology and there not being any true 1080p sources as of yet I would think that they would be cheaper now...as demand is not high...and then when the ps3 and blu-ray/hd-dvd players debut later this year, then demand will go up (as I thought they were both true 1080p sources) so wouldnt that drive the price up? Can anyone clarify this for me?

rfr

03-13-06, 06:50 PM

Yippee! My 62HM195 arrived and was setup and running in moments. I finally found the INPUT button by consulting the manual (wuss). I got the cable box configured for 1080i and HDMI, and got the right input selected. Astoundingly, the first image I saw in HD was someone I know! (It was an extreme sports show and they just happened to be talking to Jason Pridmore about his moto school, which I've been to a million times.)

After watching some other stuff, getting it out of torch mode, etc., I finally kept my promise and checked the time and lamp time in the service menu. Both were "1". So I guess they started at zero because I had watched very close to an hour's worth before I checked the service menu.

(OT, UPS also showed up with my first LCD computer monitor, which I'm using now. Although I still prefer CRTs, it's kind of nice and is certainly bright and crisp. My big day for great images on screens!)

I'll perhaps have more to say when I get my new upconverting DVD and get a chance to tweak the set and watch a bunch more things. But for now, HD is fabulous and SD kind of sucks (simply because it's so BIG). I expect I might be able to improve the latter. We'll see.

racedog

03-13-06, 09:19 PM

I purchased a 62HM84 back in 2004 and I've recently noticed intermittent dimming (flicker) with a mean period of about a half second. Is this a signature of impending lamp failure? If not, what else might cause this?

I entered service mode to check lamp hours and it's showing 4764 so a failure wouldn't be unexpected. I purchased a replacement lamp shortly after the warranty expired and it's been sitting around here for the better part of a year. Do the good folks on this forum have any tips or pitfalls to be avoided when replacing a lamp? Thanks in advance for any and all help!

enmoco

03-13-06, 09:28 PM

Scollins

03-13-06, 09:38 PM

Well, looks like I'm about to be a "statistic." I noticed that my 52HM95 is no where near as bright as it was a few months ago. I used to be able to watch it in low power mode with all the lights turned on in the great room and kitchen (next to each other.) That is 10 - 65W flood lights in ceiling cans.

Now I'm in High Bright mode, and I have to have the room pretty dark to see the picture with any detail in dark or shadows on the screen. I've got 717 hours on the bulb. It has been in low power mode and quick restart since day one. From reading through these posts, I think that is a death sentence for this bulb. My owner's manual says the bulb should last 8,000 in low power mode and 6,000 in high power mode.

So I guess I'll call Toshiba and see what they say. I did get the extended service plan from Best Buy on the TV, so maybe I should call them first. I've had good luck with Best Buy in the past (got a washing replaced as a lemon) but I was hoping I wouldn't have to test it out so soon....

Scollins

03-13-06, 10:48 PM

Unoriginal Name

03-14-06, 09:22 AM

Has anyone seen evidence that Quick Restart vs. No Quick Restart is causing lamps to fail faster?

wordgasm

03-14-06, 09:56 AM

Well the rep on thursday morning said they were in stock and would ship that day... So i just called and tried to get a tracking #...

Their 800 number says "Were sorry our offices are closed" and then proceeds to say that they are open Sat 9-5pm CST..

ehh?

aphex,

did you get your lamp yet, I called Toshiba Weds (day before you) and fugured I'd get it Yesterday (Monday) but no go yet.

Dont know if it will require a sig, but cant hang out at home much longer, got things to do!

Jeff

waited18years

03-14-06, 11:27 AM

Has anyone seen evidence that Quick Restart vs. No Quick Restart is causing lamps to fail faster?All that the quick restart feature does is leave the bulb on for a few minutes after turning the set "off", so I don't really see any way that this could be causing the very early failures that are being reported (other than adding a few more minutes to the bulb use).

The first bulb in my 62HM84 lasted about 4000 hours (11 months use) with the quick restart always on and about a 50% split between high and low brightness. Toshiba sent a in-warranty replacement in about 10 days and I also purchased a spare. If the current bulb fails in less than the average time stated in the manual then I plan to start complaining in a serious way.

ABSiNTH

03-14-06, 12:07 PM

Yes but with 1080p being a new technology and there not being any true 1080p sources as of yet I would think that they would be cheaper now...as demand is not high...and then when the ps3 and blu-ray/hd-dvd players debut later this year, then demand will go up (as I thought they were both true 1080p sources) so wouldnt that drive the price up? Can anyone clarify this for me?

Anyone have an answer to my question that I posted earlier?

dropper

03-14-06, 12:24 PM

Anyone have an answer to my question that I posted earlier?

There are already 1080p sources right now, PC's and external scalers. As for the PS3/HD-DVD/Blue-Ray, those aren't out yet, so only time will tell if they actually deliver 1080p (and at what frame rate: 24/30/60fps?).

As to driving up the cost, I doubt it. More demand usually drives the price down for electronics, due to lowering cost of production and increased competition.

Keith

ABSiNTH

03-14-06, 01:17 PM

Traveler62

03-14-06, 01:55 PM

So me purchasing one now as opposed to later really wont make too much difference then yes? I need excuses to tell the wife why we need one now! Come on guys!? lol. Seriously...give me some good ones.
Here's one. Show her the schedule of the Toshiba HD-DVD Demo Traveling Show (I think it is on the Toshiba Website). Explain that they are showing off the HD-DVD most likely on a 72HM195 and it looks so good that soon all of the people will buy the remaining inventory and you may have to wait until after football season (or Oprah season) before you will find one. :D

boxer7890

03-14-06, 03:00 PM

ABSiNTH

03-14-06, 03:08 PM

Here's one. Show her the schedule of the Toshiba HD-DVD Demo Traveling Show (I think it is on the Toshiba Website). Explain that they are showing off the HD-DVD most likely on a 72HM195 and it looks so good that soon all of the people will buy the remaining inventory and you may have to wait until after football season (or Oprah season) before you will find one. :D

Not too shabby...I was going to try and play it off like: "OMG! Since the next gen of video formats are coming our at the end of the month, the tvs that can display them properly (which happens to be the one we want) will go up in price as everyone will be buying them..."

LOL...keep them coming.

fudgebrown

03-14-06, 03:24 PM

Hi, it's been a while since I checked this thread. I have had the 46HM84 for almost a year now. I have noticed lately that the instant-restart feature has been acting strange. Sometimes after say 5 hours of operation, when i turn the TV off, the instant restart period lasts only like 5 seconds... and other times... it will be like 30+ seconds. THere seems to be no correlation between how long the TV has been on to how long it will cool down. Also sometimes, the brightness seems to drop a bit (not gradually, but suddenly) - it happens every so often...

ANother somewhat related topic is the fan noise (or it could be the color wheel). If i stick my head behind the TV i can hear the fan (or color wheel) spinning, but it doesn't sound super smooth, it sounds like there are bearing working, but it's definitely not smooth. Anyone else know what I'm talking about? SHould I call Toshiba about these issues and request a replacement lamp / Light engine?

Thanks in advance...

Unoriginal Name

03-14-06, 03:46 PM

I have read differing opinions on just about every site I visit. Does the brightness and contrast setting really affect lamp life?

DanzBorin

03-14-06, 04:15 PM

I have a 56HM195 arrriving on Thursday and I have a quick question about I/O ports that I overlooked when purchasing. Does this have a optical in? I will be using the HDMI for the Toshiba SD6980 DVD Player, then optical output from the 56HM195 to connect my Onyko Surround Amp. But my delema is how to input the digitial audio from my XBox 360. The 360 has a optical output but I don't see a way I can connect it. Hopefully I won't have to use the RCA audio cables. :eek:

Thanks
I don't think any of the Tosh TVs have optical in.

does your onkyo only have one optical input? I would assume it at least has 2.

If not, you can run your DVD player via coaxial optical, and the xbox via standard optical.

boxer7890

03-14-06, 04:33 PM

I don't think any of the Tosh TVs have optical in.

does your onkyo only have one optical input? I would assume it at least has 2.

If not, you can run your DVD player via coaxial optical, and the xbox via standard optical.

Thanks - I didn't think of that. Yes my Onkyo only has 1 optical input. model xx420 (i forget the letters - it's a few years old and I'm not at home)
But since I'll be using HDMI from the DVD player to TV - can I still send the audio via coaxial on the DVD player? Are all outputs live on this DVD player, or only 1 at a time? If so - that's great - It'll work. Thanks!

BTW - Will I hear any sound difference in these hook-ups? Or is it a wash.
Hook-up 1:
HDMI from DVD to TV - optical from TV to Reciever
OR
Hook-up 2:
Coaxial from DVD player direct to Reciever

DanzBorin

03-14-06, 05:14 PM

Thanks - I didn't think of that. Yes my Onkyo only has 1 optical input. model xx420 (i forget the letters - it's a few years old and I'm not at home)
But since I'll be using HDMI from the DVD player to TV - can I still send the audio via coaxial on the DVD player? Are all outputs live on this DVD player, or only 1 at a time? If so - that's great - It'll work. Thanks!

BTW - Will I hear any sound difference in these hook-ups? Or is it a wash.
Hook-up 1:
HDMI from DVD to TV - optical from TV to Reciever
OR
Hook-up 2:
Coaxial from DVD player direct to Reciever
my dvd player is using hdmi for video, and coaxial for audio... works just fine... ;)

Traveler62

03-14-06, 05:23 PM

I have a 56HM195 arrriving on Thursday and I have a quick question about I/O ports that I overlooked when purchasing. Does this have a optical in? I will be using the HDMI for the Toshiba SD6980 DVD Player, then optical output from the 56HM195 to connect my Onyko Surround Amp. But my delema is how to input the digitial audio from my XBox 360. The 360 has a optical output but I don't see a way I can connect it. Hopefully I won't have to use the RCA audio cables. :eek:

Thanks
Here is the Toshiba Canada Site that has a manual that you can download. Choose 2005 manuals.

http://www.toshiba.ca/web/link?id=64

enmoco

03-14-06, 06:47 PM

All that the quick restart feature does is leave the bulb on for a few minutes after turning the set "off", so I don't really see any way that this could be causing the very early failures that are being reported (other than adding a few more minutes to the bulb use).

The first bulb in my 62HM84 lasted about 4000 hours (11 months use) with the quick restart always on and about a 50% split between high and low brightness. Toshiba sent a in-warranty replacement in about 10 days and I also purchased a spare. If the current bulb fails in less than the average time stated in the manual then I plan to start complaining in a serious way.Wow.4000 hrs. in 11 mos. Thats like 12 hr. a day average.I thought my wife was the only person alive that watched that much.Actually she just leaves it on.That lamp was a good one. Must just be the 150w lamp going out early.

enmoco

03-14-06, 07:01 PM

[QUOTE]Yes but with 1080p being a new technology and there not being any true 1080p sources as of yet I would think that they would be cheaper nowYou are missing the point.....They(all makes of early 1080p)have a better PQ...and they are cheaper.as demand is not highWhat makes you think that?...What would that have to do with the present line of Tosh 1080p? Any left over units may get cheaper,but now is a good time to get in.LED sets will be HIGH. Can anyone clarify this for me?[/Nobody knows whats up with HD-DVD and BR right now.You shouldn't make your decision based on them,trust me.Just my $.02

enmoco

03-14-06, 07:21 PM

aphex

03-14-06, 10:12 PM

aphex,

did you get your lamp yet, I called Toshiba Weds (day before you) and fugured I'd get it Yesterday (Monday) but no go yet.

Dont know if it will require a sig, but cant hang out at home much longer, got things to do!

Jeff

Nope didn't arrive today (as the rep indicated). Gonna call in the morning to get a tracking number.

It BETTER arrive before Friday though as i'm leaving to go to Costa Rica for 10 days and don't exactly enjoy the thought of a $350 lamp sitting on my doorstep.

bkazepis

03-14-06, 10:18 PM

[QUOTE] Prices on front are for 4 year warranty(have to check with them to see when coverage BEGINS)Good as any I have seen that you can buy as long as you have at least 90 days of original warranty left.Good luckhttp://www.clevelandplasma.com/warranties.php

All warranties are only as good as the insurance company underwriting them. A small company like Cleveland Plasma would make me a little nervous without more information...just my .02

enmoco

03-14-06, 10:24 PM

[QUOTE=enmoco]

All warranties are only as good as the insurance company underwriting them. A small company like Cleveland Plasma would make me a little nervous without more information...just my .02Personally,I wouldn't buy any of them.He asked,I tried to help.Besides that, its a Warrantec Warranty sold on that website

bkazepis

03-14-06, 10:36 PM

[QUOTE=bkazepis]Personally,I wouldn't buy any of them.He asked,I tried to help.Besides that, its a Warrantec Warranty sold on that website

Warrantec seems to have an OK reputation. I have a 3 year bulb replacement warranty with them. I must have missed that on the web site, it wasnt clear where I looked... :)

enmoco

03-14-06, 10:36 PM

kevin79
Member
AVS CLUB MEMBER

Join Date: Aug 2001
Location: Grand Rapids, MI USA
Posts: 86 Question for you all. I have a 52HM84 that I purchased last July (or August). I didn't purchase an extended warranty at the time but the more I think about it, I think I should get one, or at least something that covers the light bulb. What is a good warranty to go with? SHould I get a complete warranty or just one that covers the light bulb?

__________________
MY DVD Collection Perhaps kevin79 might benefit more from any further discussion of after market warranties

wordgasm

03-14-06, 11:34 PM

Nope didn't arrive today (as the rep indicated). Gonna call in the morning to get a tracking number.

It BETTER arrive before Friday though as i'm leaving to go to Costa Rica for 10 days and don't exactly enjoy the thought of a $350 lamp sitting on my doorstep.

Thanks aphex,

Mine never cme tody either, let me know if you learn/her anything and I'll do the sme for you

I'll call to if I have a chance

Thanks again

Jeff

enmoco

03-15-06, 12:39 AM

Anyone have an answer to my question that I posted earlier? www.dlptvreview.com/top10dlptv.htm 5 MOST POPULAR DLP TELEVISIONS

1 Toshiba 62HMX95
2 Samsung HL-R6768
3 Toshiba 52HMX95
4 Toshiba 72MX195
5 Samsung HL-R6768
Show her this. :D Good luck

magredc5

03-15-06, 09:44 AM

I have read differing opinions on just about every site I visit. Does the brightness and contrast setting really affect lamp life?

On a DLP, these video settings do not affect lamp life. The lamp runs at a constant power and brightness. The video contrast and brightness settings are used within the light engine to determine how much of that light needs to be processed throught the color wheel and DMD, i.e. a DMD mirror will reflect light more frequently onto the screen to produce a brighter pixel.

The Brightness Mode on the Lamps is not a video setting, but a bulb setting, so that one theoretically does affect the bulb life, i.e. running it on hi-bright mode means higher voltage, runs hotter, reduction in life.

woober

03-15-06, 10:24 AM

Hi everyone,I bought a 52 inch HM85 ,and love it....till now.Couple weeks back noticed what looked like the shadow of a cobweb at the bottom of the screen.I knew it had to be inside because it was a shadow and could see it move from the blowing cooling fan.I took the lamp out to see if a cobweb was on the edge,used an eye glass cleang cloth to lightly swipe,and replaced the lamp.Still a little cobweb in the same spot,but more noticeable is the picture is not nearly as clear as it originally was .Is their some kind of aiming for the lamp that I was not aware of?Any ideas why it wouldn't be as clear?Anyone run into this?Any help would be appreciated .Thanks ,Mike

LukeH7

03-15-06, 10:41 AM

Thanks - I didn't think of that. Yes my Onkyo only has 1 optical input. model xx420 (i forget the letters - it's a few years old and I'm not at home)
But since I'll be using HDMI from the DVD player to TV - can I still send the audio via coaxial on the DVD player? Are all outputs live on this DVD player, or only 1 at a time? If so - that's great - It'll work. Thanks!

BTW - Will I hear any sound difference in these hook-ups? Or is it a wash.
Hook-up 1:
HDMI from DVD to TV - optical from TV to Reciever
OR
Hook-up 2:
Coaxial from DVD player direct to Reciever

I've got a 56mx195, and my understanding is that the HDMI inputs on the Toshiba 195's support PCM audio only, so if you want 5.1 audio, you'll need to go straight from DVD to the receiver (Hook-up 2 in your case)

waited18years

03-15-06, 11:28 AM

I have read differing opinions on just about every site I visit. Does the brightness and contrast setting really affect lamp life?The lamp brightness setting (high/low) may effect lamp life, but the jury is still out on that. The brightness and contrast settings control the picture appearance by varying the DMD mirror duty cycle and cannot possibly have any effect on the lamp life.

Unoriginal Name

03-15-06, 01:14 PM

On a DLP, these video settings do not affect lamp life. The lamp runs at a constant power and brightness. The video contrast and brightness settings are used within the light engine to determine how much of that light needs to be processed throught the color wheel and DMD, i.e. a DMD mirror will reflect light more frequently onto the screen to produce a brighter pixel.

The Brightness Mode on the Lamps is not a video setting, but a bulb setting, so that one theoretically does affect the bulb life, i.e. running it on hi-bright mode means higher voltage, runs hotter, reduction in life.

The lamp brightness setting (high/low) may effect lamp life, but the jury is still out on that. The brightness and contrast settings control the picture appearance by varying the DMD mirror duty cycle and cannot possibly have any effect on the lamp life.

Thank you both for clearing that up for me.

Scollins

03-15-06, 03:16 PM

Boy did I call it. POP!!! Just now. Grrr.....

Called Best Buy, and a tech is coming out on Wednesday. I doubt they'll have the bulb with them (but who knows!) I think I'll also call Toshiba tomorrow and see if they'll send me a replacment. Then I'll have a back up when this one pops at the 750 hour mark....

The tech just left, after installing my new lamp. I was down for about 36 hours. Not too bad (but shouldn't have happened already anyway!) He took the busted lamp with him, so I don't think Toshiba will be sending me a replacement (since I can't send them the busted one in return.) He reset the lamp meter. It was showing 746 on the TV and 725 on the lamp. I don't know why the times are so far off...

Anyway, back up and running. I'm debating what settings to change. I might stay with low power (almost too bright on high power) but turn off the quick restart feature and see if that makes a difference on this lamp. If I have to replace a lamp every 4 months, I won't be happy.... :mad:

bobbygrin22

03-15-06, 04:03 PM

I've had the quick restart on since I bought my 52HM95. It's about 7 months old now with about 1000 hrs.

bkazepis

03-15-06, 04:17 PM

I've had the quick restart on since I bought my 52HM95. It's about 7 months old now with about 1000 hrs.

I cant see how quick restart hurts the TV at all. The reason why I say that is if you have other operators of the TV in your household such as a wife or children, it is very likely that at one time or another those wonderful family units will turn the TV off and then back on suddenly after a couple of minutes. Phone call, doorbell, by mistake, etc...

With quick restart, the bulb has a cooldown period where it still has power but doesnt display a pic...you can turn it back on within that period (3-5 mins or so)...without potential damage to the bulb...on the other hand, without quick restart...turning the TV on right after turing it off can cause potential damage...

Quick restart for me!

My opinion on the issue... :D

enmoco

03-15-06, 06:04 PM

The tech just left, after installing my new lamp. I was down for about 36 hours. Not too bad (but shouldn't have happened already anyway!) He took the busted lamp with him, so I don't think Toshiba will be sending me a replacement (since I can't send them the busted one in return.) He reset the lamp meter. It was showing 746 on the TV and 725 on the lamp. I don't know why the times are so far off...

Anyway, back up and running. I'm debating what settings to change. I might stay with low power (almost too bright on high power) but turn off the quick restart feature and see if that makes a difference on this lamp. If I have to replace a lamp every 4 months, I won't be happy.... :mad:You are one of the few people to report having a tech come out and replace your lamp.Actually.I've read all the Toshiba threads and I can't think of another case reported.I bring this up because this was an excellent time to ask questions about settings,possible changes,rumors,numbers involved,anything pertaining to the operation of your set.By your knowledge of lamp hrs.,and resetting,I would take it that you were there when he came.Perhaps this was not the case,just a guess. Nobody has ever reported that the hour function could be reset.Actually,until
now,it has been reported here that this was not possible.How everyone gains insight to the workings of these sets,is by sharing these experiences had with others more knowledgeable.I see that you are new to the forum so I can understand that you might not see the opportunity that was at hand.As to what settings to use in the future,maybe you can call the tech back and ask what his suggestions with these sets might be. :) Good luck

jbkm

03-15-06, 06:18 PM

Hello,

I just registered to the site so please bare with me on my lack of knowledge!

I just recently had to replace my 46 inch Akai Dlp with a new one (couldn't fix warantee let me pick a new one) anyway i opted for the 46HM95 from toshiba. I ended up having to pay 800 dollars on top of what my akia cost.

The overall quality of the TV is nice, all the inputs i could ask for blahblahblah. My main concern is the picture quality. My akai was a cheapo DLP so i would expect the Toshiba to be cleaner and better looking. not the case. It looks like complete crap on the High Def channels, they barely look better than the SD chanels. I tried to calibrate it using the THX calibration from one of my star wars movies, and that helped a bit. Is there something im missing here? I had a tech come out and he said that everything appeared to be fine. I'm going to call the store tomorrow and ask them what my options are here. Should i return it for samsung model? i was worried about the game lag on those....

Anyway any help would be great, im pretty upset about this issue!

Thanks

JBKM

jbkm

03-15-06, 06:19 PM

oh also how do i bring up the service menu on this tv? i would be intersetd in looking in there. Thanks

enmoco

03-15-06, 06:34 PM

jbkm

03-15-06, 06:58 PM

Did he say that before, or after, your calibration? Your options should be same as any other "new" purchase.Return time and full factory warranty.They took your old set and $$$ toward the "purchase" of the newer set.Just like trading cars.Unless you signed some agreement to the contrary.
__________________

Yeah he said it prior to my calibration, i asked him if they calibrate them and he looked at me funny and said that they come "pre cal from factor". BTW this is from Conn's Electronics. Anyway this is becoming a giant headache for me! I payed good money for all this, including a two year warantee, and i feel like its inferior to my last TV.

enmoco

03-15-06, 07:03 PM

Yeah he said it prior to my calibration, i asked him if they calibrate them and he looked at me funny and said that they come "pre cal from factor". BTW this is from Conn's Electronics. Anyway this is becoming a giant headache for me! I payed good money for all this, including a two year warantee, and i feel like its inferior to my last TV.I bought mine from Conn's as well.They will take it back in 30 days or less only.Their service is good here also.

Scollins

03-15-06, 09:59 PM

You are one of the few people to report having a tech come out and replace your lamp.Actually.I've read all the Toshiba threads and I can't think of another case reported.I bring this up because this was an excellent time to ask questions about settings,possible changes,rumors,numbers involved,anything pertaining to the operation of your set.By your knowledge of lamp hrs.,and resetting,I would take it that you were there when he came.Perhaps this was not the case,just a guess. Nobody has ever reported that the hour function could be reset.Actually,until
now,it has been reported here that this was not possible.How everyone gains insight to the workings of these sets,is by sharing these experiences had with others more knowledgeable.I see that you are new to the forum so I can understand that you might not see the opportunity that was at hand.As to what settings to use in the future,maybe you can call the tech back and ask what his suggestions with these sets might be. :) Good luck

Yeah, I screwed up by not asking him how he reset the lamp hours, or other more detailed questions. I was there when he did the swap (took about 10 minutes) but I was distracted (tending to my 4 month old.) The wife normally takes care of the kids during the day, but had to run an errand. Naturally, while she was out, the tech came! Working at home has its advantages, but disadvantages too! So I couldn't engage him as much as I would have liked.

I did talk with the tech a little, and he did say that he has replaced lamps after 1 week of service! He also said that Toshiba is now asking for lamp hour information to be collected, which is something new in the last two weeks (according to the tech.) He also said that they aren't allowed to stock lamps on their trucks, but he had to stop by a service center to pick one up. As a side note, I never did call Toshiba, but called Best Buy In Home Repair. I bought their 4 year service contract, which includes lamps for the duration of the contract. I wanted this one logged so that if I have to invoke the "lemon" clause for lamp life issues, they have a record of it.

He had hand written notes on how to get into the service menu. He was on the screen that shows the lamp hours when he reset it. It appeared as if he pressed a button on the TV, then the lamp hours zeroed out. It was near the right hand side, so possibly the "menu" or one of the "volume" buttons. As I was behind him, it is entirely possible that he pressed a button on the remote before pressing a button on the TV, and I couldn't see it.

When he comes back in 4 months to replace this lamp, I'll be sure to ask him! :D It was odd how the lamp blew exactly 4 months to the day (set arrived home on 11/13/05, lamp blew 3/13/06.)

So I humbly ask the forgiveness of the forum for my lack of intelligence gathering! :eek: :)

Set

03-15-06, 11:23 PM

Powerage

03-15-06, 11:54 PM

Well, I was going to do a search on this thread to check for possible bulb issues with the 52HM95 (and others in the series), got several hits. So, figured I'd post my own abbreviated story.

I've kept the tv in low-power mode since purchasing in September of last year, checking out the high-power sometimes for a few minutes just to see what it's like with different colors/black levels/etc., then switching it back. Call Best Buy and Toshiba to do the whole "need a new bulb" thing (yes, bought the 4-year extended warranty). Almost 2 months (yes, 2 months) later, finally received the new bulb after numerous calls to Best Buy and Toshiba, and a visit to the local Best Buy. Yay, tv works again!

Tonight, fired up the Xbox to play a bit before bed, and *POP*, there goes the bulb. Around 2 to 2 and a half months after replacing the original. I'd thought the picture had gotten darker in the past week, but kept telling myself nothing was wrong. So, that's two bulbs I've gone through in about 6 months, probably with about 4 to 4 and a half months of total "bulb time".

Needless to say I'll be calling Best Buy tomorrow, their extended warranty requires 3 service calls before the tv can be considered a lemon. I'm more than happy to try another bulb long as they can get it to me a little quicker this time, but I've all but lost confidence in this tv. 2 bulbs in 6 months?

Sigh...

Marc

Sorry to hear about your dilemma Set, Sounds like your set is defected never had such a problem with my HM84 62 it stays on pretty much around the clock & I rarely ever use the lower setting. Not to mention it gets used primarily for HTPC as much as HDTV & that means Bright Windows Screens.

The bottom line is instead of loosing confidence I would be loosing confidence in & get BEST BUY to stop dragging there A$$ to replace it.

This is in no way meant to be a slam against you this is however meant to be a slam against best buy as I’m sure they understand your set is defected.

But what can we expect from a company that led the way in Retail Chain Restocking Fees & Short Return Policies.

Also if you pay close attention to your local news reporters there always exposing (Best Buy) underhanded behavior Against Consumers. At least here in Jacksonville FL that’s the case.

Don’t let these bozos stick you keep fighting & they’ll give up the ghost & replace it for you eventually.

Best of luck to ya that’s just too much $ on the line to get left holding the bag hope all turns out well

jbkm

03-16-06, 12:08 AM

wow, these stories are making me EXTEMELY happy i picked the toshiba... :eek:

smitzinok

03-16-06, 10:11 AM

Well my lamp on my 56HM195 just blew. Purchased 28 Nov 2005. Not sure how many hours on it. Could not have been many in 3 1/2 months! Called Toshiba and the CSR was great. Lamp should arrive by FEDEX in 2-3 days.

Just caled Toshiba to check on my lamp. Got a fedex tracking number It should be here tomorrow! Watching that 27" in the bedroom sure is getting old.

smitzinok

03-16-06, 10:30 AM

While waiting for my lamp from Toshiba I've been searching the net for lamp prices and found:

PartsStore.com $251.59
http://www.partstore.com/ProductDetail.aspx?ProductSKU=8346422&ProductType=PART&ModelID=610415

E-Bay $289.00
http://search.*********/search/search.dll?from=R40&satitle=D95LMP

ercservice.com $360.53
http://www.ercservice.com/lamps/toshibalamps/23311153.html

alltvlamps.com $359.00
http://www.alltvlamps.com/toshibalamps.html

Anyone have any other sources?
I'll keep an eye on prices and will purchace a spare in a couple of months.

cicc85

03-16-06, 11:38 AM

Over the last couple of days, my 56HM195 will periodically flash blue when watching HD channels. As an example, I'll be watching a basketball game and the picture will look like a negative but blue instead of black. Anyone seen this before? I'm wondering if it's the TV or the cable feed. I'll switch to other channels, both HD and SD, to see if it's happening across all channels but it's sporadic so it's hard to determine a pattern.

--Sclaws

03-16-06, 12:22 PM

enmoco

03-16-06, 12:56 PM

cicc85

03-16-06, 01:11 PM

Do you have an HD-DVR? If so, try recording a flash. If the DVR records it, then its a source issue...if not, call Toshiba for a service visit.

That's a great idea. I do have an HD-DVR and will give it a shot.

Thanks!

wordgasm

03-16-06, 01:30 PM

Nope didn't arrive today (as the rep indicated). Gonna call in the morning to get a tracking number.

It BETTER arrive before Friday though as i'm leaving to go to Costa Rica for 10 days and don't exactly enjoy the thought of a $350 lamp sitting on my doorstep.

aphex,

Well calling Toshiba was next on my list for today, and it came. (1 week since calling)

It's nice to have the set back and looking bright and great (as it was/should be), hopefully this one will last, but it looks like exactly the same lamp and cage.
(just approx. 1 more million up on the serial number).

And already called to ship the old lamp back tomorrow.

Hope you get yours today or tomorrow aphex

Jeff

jeremyws1

03-16-06, 02:54 PM

Originally Posted by GSOgymrat
Videobruce--
I have not had a chance to calibrate it yet-- everyone is watching the Olympics. The second Sammy had this bizarre problem where everything that should be black was bright red (see picture below). I let it run a few days the picture continued to degrade and then it finally would not turn on. TVA said they were going to have the old one picked up when they delivered the Toshiba. Overnite said they did not have instructions to pick up the old set and even called back to heaquarters to be sure. The Samsung is in it's box in my garage. I didn't pay for shipping on the Toshiba and I have no intention of paying for the Samsung to be returned.

My Toshiba 52HM84 just began having the same problem discussed above. All the darkest black edges appear bright red. I was wondering if anyone could tell me what is wrong? I assume it is a DLP problem and not a Toshiba problem because the post above shows a picture of a Samsung. Any info would be appreciated.

Thank you in advance,

Jeremy

enmoco

03-16-06, 10:21 PM

bump

smitzinok

03-17-06, 01:34 PM

Just caled Toshiba to check on my lamp. Got a fedex tracking number It should be here tomorrow! Watching that 27" in the bedroom sure is getting old.

I recieved my new lamp today. manf date FEB 06.
Installed in less than 5 min.
Got into service mode and lamp hours was 1036
Anyone know how to reset the lamp timer?

dr_flie

03-17-06, 03:49 PM

I just got my 52HMX95 last weekend and although everything with it is great, I'm getting this bumping noise on the back of the set. Picture's fine as well as sound. Just this consistent bump every second. Does anyone else have this sound. Otherwise, it's really quiet. Just this bump... bump... bump... Any suggestions? Perhaps the fan, etc.. I don't want to have to bring this into a service centre as it isn't exactly compact. But as I have a warranty, i guess it would be covered. Let me know. :confused:

enmoco

03-17-06, 06:10 PM

Smokey Joe

03-17-06, 06:33 PM

enmoco

03-17-06, 06:33 PM

"To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update.

Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue."

enmoco

03-17-06, 06:59 PM

ragtop262

03-18-06, 12:02 AM

Results
Model: 56HM195
Your Serial: xxxxxxxx
Your DLP television qualifies for the extended warranty period for the originally-installed lamp. If you experience a failure of the originally-installed lamp within two years after your date of purchase of your DLP television, Toshiba will provide you with an improved replacement lamp free of charge. To make arrangements to return a failed lamp, and to obtain a new lamp, please contact Toshiba Customer Service at 1-800-631-3811.

Good info enmoco :)

My 46HM95 is included this program, but it specifically states that it covers failure of the "originally installed lamp". Since mine already popped and was replaced at 400 hours, I guess I'm no longer covered (since I no longer have the originally installed lamp).

Thats actually really stupid if you think about it. It only covers those people who are lucky enough to have their original lamp last beyond the one year warantee. It does nothing for those of us that have actually experienced the early lamp failures. If your lamp lasts beyond a year, it probably wasn't really defective anyway.

Not to mention that there's been no real evidence that there is such a thing as an "improved replacement lamp".

In my opinion, this is nothing but a meaningless P.R. move :mad:

If they really wanted to do something, they would just extend the warantee. They need to get rid of the "originally installed lamp" stipulation.

bruin95

03-18-06, 12:13 AM

In my opinion, this is nothing but a meaningless P.R. move :mad:

My feelings exactly. This doesn't help anyone who's bulb has already blown. The replacement bulb only has a 90 day warranty on it. What if that one blows after only a few hundred hours and the 90 days is up? Your SOL, that's what.

enmoco

03-18-06, 12:58 AM

My feelings exactly. This doesn't help anyone who's bulb has already blown. The replacement bulb only has a 90 day warranty on it. What if that one blows after only a few hundred hours and the 90 days is up? Your SOL, that's what.No,your not.The 90 day warranty is on a lamp you buy as a spare.These sets are in warranty for a year from TOSH.I and several OPs have verified that with TOSH and posted that here before.If the bulb you have now blows,call a TECH.They will cover all parts and labor for 1 year.

CarolAVS

03-18-06, 07:44 AM

I confirmed that my tv is covered. I wonder if AE will cover the 3rd year now that the warranty for the lamps is extended to 2 years? Probably not.

Remember that website I posted awhile back? They did the right thing. Go to and follow prompts for an extra year of warranty on the "early failure"serial numbered units.Good luck P.S.If you don't get directly to last page.scroll to Customer Support/Updates-Notices/Information for Owners of 2005 DLP Televisions/than enter your model# :)

Bill Shenefelt

03-18-06, 07:52 AM

quote enmoco
<If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue."[/QUOTE]>

I had my 2004 set go outlast month and bought a bulb. What is the contact email thing you used so I can check to see if I can get a freebie?

rbbnet

03-18-06, 08:19 AM

I own a 72hm195 and when it works I love it! At least now you'd be getting into the game with most if not all of the bugs worked out by us early adopters.

Seems like most if not all problems with Cable Cards have been resolved and I don't see as many problems with TVGOS as I first did. And it looks like Toshiba finally has a good supply of bulbs on hand and they will fed ex one out at no charge should you have problems.

All in All I say go for it. The picture is incredible and watching movies is now a weekly event for me and the wife. When we go to a friends house with a smaller TV we can't believe how small they are compared to the 72" Toshiba :)

Jumpinjoe,

I don't visit here near as much as I did when I first got my 52HMX95 and I knew you then as to be accurate with your knowledge. I was looking for a update on TVGOS and bulbs. Can you shoot me a private as I haven't been getting emails on new postings here. Have they made any headway on better bulb life? TVGOS, I updated my firmware to the latest @ November. Has their been any new updates that would fix TVGOS from losing my edits or keep it from occasionally aquiring info/channels for the cable card?

ragtop262

03-18-06, 09:35 AM

Jumpinjoe,

I don't visit here near as much as I did when I first got my 52HMX95 and I knew you then as to be accurate with your knowledge. I was looking for a update on TVGOS and bulbs. Can you shoot me a private as I haven't been getting emails on new postings here. Have they made any headway on better bulb life? TVGOS, I updated my firmware to the latest @ November. Has their been any new updates that would fix TVGOS from losing my edits or keep it from occasionally aquiring info/channels for the cable card?

rbbnet:
If you look back a few posts, you'll find info on Toshiba's "extended warantee" on lamps for certain models/serial numbers. Toshiba has implied that the replacement lamps are "new and improved", but I don't think anyone here has found any info to either confirm nor deny that claim.

As for the TVGOS and CC issues, there was another firmware released recently (version 1.3.1). It supposedly provides more fixes for TVGOS and CC issues. I have installed that version & it has helped a bit, but still not perfect.

Hope that info helps.

bobbygrin22

03-18-06, 10:40 AM

Remember that website I posted awhile back? They did the right thing. Go to http://www.tacp.toshiba.com/tacpass...ces/dlplamp.asp and follow prompts for an extra year of warranty on the "early failure"serial numbered units.Good luck P.S.If you don't get directly to last page.scroll to Customer Support/Updates-Notices/Information for Owners of 2005 DLP Televisions/than enter your model# :)

I put in my serial number for my 52HM95 and it qualifies for the extended bulb warrany. I just check my bulb and it has 1080 hours on it right now with no problems so far. So I guess we shall see just how long it last. :cool:

enmoco

03-18-06, 11:04 AM

I confirmed that my tv is covered. I wonder if AE will cover the 3rd year now that the warranty for the lamps is extended to 2 years? Probably not.They will only on the bulb,as this is factory warranty.Make a copy of the confirmation page and keep in your records.

enmoco

03-18-06, 11:07 AM

QUOTE Bill Shenefelt

I had my 2004 set go outlast month and bought a bulb. What is the contact email thing you used so I can check to see if I can get a freebie? As stated, it is only on the listed 2 :( 005 models.

godsend1

03-18-06, 04:14 PM

Has anybody figured out how to re-set lamp hours?

rbbnet

03-18-06, 07:26 PM

rbbnet:
If you look back a few posts, you'll find info on Toshiba's "extended warantee" on lamps for certain models/serial numbers. Toshiba has implied that the replacement lamps are "new and improved", but I don't think anyone here has found any info to either confirm nor deny that claim.

As for the TVGOS and CC issues, there was another firmware released recently (version 1.3.1). It supposedly provides more fixes for TVGOS and CC issues. I have installed that version & it has helped a bit, but still not perfect.

Hope that info helps.

Thanks for the update. My set did qualify for the extended bulb warranty. I also talked to "John", a Toshiba rep, today and the 1.3.1 firmware is on it's way.

rodwed

03-19-06, 09:13 PM

I have a 56hm195 and am having a problem getting my TV Guide data. It worked for about the first week and since then nothing. I don't think the problem is with the tv since I am also having the same problem with a Sony HD recorder with a built in TV Guide.
Does anyone know how to find out what the "host channel" is for downloading the guide data? I need to gather as much info as I can as I talk to my local cable co. and my host channel.
By the way, all of my channels are still listed. All times say "no listings".

Rod

Sweet Rowdy No.8

03-19-06, 11:05 PM

dtomlinson

03-20-06, 02:26 AM

Yarick

03-20-06, 02:05 PM

I bought my 62HM95 on 9/21/05. First lamp popped on January 20, 06. Got a new lamp from TOSHIBA on Feb 01, 06 and was hoping that this one lasts more that 300 hours. Guess What?? Watching March Madness last weekend I hear a POP... 2nd lamp gone. Check the timer and i see 281 hours. NOW WHAT PEOPLE? I call customer service on TOSHIBA and they are sending me a repair guy. With this rate Im on 4 lamps a year, thats $1000 extra every year on WATCHING TV!!!!!! Has Anyone had there second lamp popped??? I just HOPE TOSHIBA FIXES THEIR ISSUES.. ..... :mad:

Rudy1

03-20-06, 02:10 PM

bkazepis

03-20-06, 02:12 PM

The HDMI port on my 46HMX85 was damaged earlier today when the center channel above it fell off the wall and glanced off the tv. Since the HDMI connector was in, it wrenched the internal connector and bent it.

How significant of a repair is it to have the HDMI port replaced? Is that something that can be done in my home? Any aproximate costs?

Any advice or input is appreciated. Thanks!

Wow, bummer! :(

I would imagine its connected to a circuit board. Depending upon the damage it could potentially be soldered back on. Worst case youd have to replace the board which could be many $$$$ or just deal with the one HDMI port thats still good and buy an HDMI switcher if you have more than one HDMI source. Get the name of the local Toshiba authorized guy and have him come out and give you a price.

Yarick

03-20-06, 02:18 PM

:confused: Toshiba is aware of the reliability issue with the lamps. There is a service bulletin on their website.
I understand that TOSHIBA is aware of their issues by extending the BULB warranty to 2 years from 1 but if the bulbs keep popping every 3 months what good is it? Are they making longer lasting bulbs or recalling the old ones? :confused:

enmoco

03-20-06, 02:27 PM

bkazepis

03-20-06, 02:34 PM

:confused:
I understand that TOSHIBA is aware of their issues by extending the BULB warranty to 2 years from 1 but if the bulbs keep popping every 3 months what good is it? Are they making longer lasting bulbs or recalling the old ones? :confused:

While you having so many bulbs fail is a true pain, I'd be pissed too. You do need to realize that its not the norm to have so many fail, its the exception...have Tosh come to look at your set.

enmoco

03-20-06, 02:37 PM

I bought my 62HM95 on 9/21/05. First lamp popped on January 20, 06. Got a new lamp from TOSHIBA on Feb 01, 06 and was hoping that this one lasts more that 300 hours. Guess What?? Watching March Madness last weekend I hear a POP... 2nd lamp gone. Check the timer and i see 281 hours.Now, I call a spade a spade. The lamp hours cannot be displayed with a blown lamp. NOW WHAT PEOPLE? I call customer service on TOSHIBA and they are sending me a repair guy. With this rate Im on 4 lamps a year, thats $1000 extra every year on WATCHING TV!!!!!! Has Anyone had there second lamp popped??? I just HOPE TOSHIBA FIXES THEIR ISSUES.. ..... :mad:I believe you have issues as well.

Yarick

03-20-06, 02:42 PM

I bought a NEW additional lamp on EBAY once my first popped for $289 thats how I checked the hours and reset them. I am not going to MISS MArch Maddness...YOU gotta be prepared for the worst..

enmoco

03-20-06, 02:50 PM

There are a great many ducks on this forum. If it walks like a duck, Quacks like a duck,Duck Cheney would get you instead of the real unfortunates here.IMHO

Yarick

03-20-06, 02:55 PM

There are a great many ducks on this forum. If it walks like a duck, Quacks like a duck,Duck Cheney would get you instead of the real unfortunates here.IMHO
Why are you calling someone a duck if HE has seen more trouble with HIS Toshiba then you. You gotta feel sorry for people. Hey I went through 2 bulbs OK??? This is my 3rd one... :(

enmoco

03-20-06, 02:58 PM

I bought a NEW additional lamp on EBAY once my first popped for $289 thats how I checked the hours and reset them. I am not going to MISS MArch Maddness...YOU gotta be prepared for the worst..Ouit while you're way behind.If there is a mod lurking,you shoud be banned.

enmoco

03-20-06, 03:00 PM

As I won't be addressing this poster anymore.Anybody want to ask him how he reset his lamp hours?

magredc5

03-20-06, 04:30 PM

As I won't be addressing this poster anymore.Anybody want to ask him how he reset his lamp hours?

I was just going to ask that! ;)

enmoco

03-20-06, 05:54 PM

I just opened the service manuel I ordered from TheCDguyz. Very disappointing really. Even the instructions of how to enter service mode are technically incorrect and incomplete.Has some (over 100 pages) very detailed diagrams though.Didn't cost a lot,but I cant really recommend it.P.S. Does have "Table-1" Presets on items and data in Service mode,should you ever hit the volume up or down while your in service mode.(That changes the values,not good!)

auditech

03-20-06, 08:57 PM

enmoco

03-20-06, 09:17 PM

My bulb just popped today. Purchased on 12-15-05. I wish I could get into service mode to tell you how many hours it had on it. The steps that enmoco gave me don't work on my tv (46hm95). My guess is that I had somewhere between 600-900 hours on it. This sucks. I am about to go to Toshiba's website and see if my tv falls under the "defective bulb" batch, even though extending my warranty on the original bulb does me no good since it just blew.Sorry to hear of your bad luck. When your up and rolling again, try this sequence to get your lamp hours. The one you used was probably for the 195 series.95 series also does not have to be on Ant.1, I believe.At any rate try the following sequence.Good luck With TV turned on:

1. Press "mute" on the remote - 1/2 mute appears on the screen
2. Press "mute" on the remote again - mute appears on the screen
3. Press "mute" on the remote and hold the mute button -
4. Press the "Menu" button on the TV's front panel. "S" will appear in the upper right corner of the screen.
5. Press the "Menu" button on the remote a second time and the "S" will disappear. On the left side of the screen you will see "RCUT" followed by two numbers.
You are now in the service mode.
6. Press "9" on the remote and you will access the diagnostics page. In the right hand corner is the lamp time in hours.
7. Press "power" button on remote to exit the menu and power off the TV.

CAUTION: Do not use the up and down volume keys on the remote in this menu as it can alter the data and can be dangerous.

auditech

03-20-06, 10:09 PM

Enmoco,

I am thinking that maybe I should try it on Ant 1. The steps that you just listed are the same ones that I tried before. I never got the S to appear in the corner. I tried it several times very carefully, so maybe there is something different with the hm95's. Hopefully I will get my bulb soon. The cust. service rep didn't mention a backorder today when I called, so hopefully I should get it by the end of the week. This forum is a much better place with you here enmoco, I always appreciate your time and input.

indil377

03-20-06, 10:21 PM

mtbsugar

03-20-06, 10:30 PM

enmoco

03-20-06, 11:16 PM

enmoco

03-20-06, 11:28 PM

I need settings for (62HMX95) w/ a HDMI cable, I need the picture settings and the Advanced Color Management settings as well.

I know from reading the thread that settings can vary from TV to TV but I would still like to try them out.

I have tried to search the thread but have not found an exact post with these settings.

P.S. someone can PM me with these settings if they would like.

Thanks for the help all,
MendozaI'd help if I thought I could.Settings are really difficult to suggest on a DLP.Varience in lanp brightness and all.Possible to get a copy of Avia or even any old THX DVD,as these have patterns to assist you? (Star Wars,etc.) Good Luck

bkazepis

03-21-06, 07:30 AM

I just received a bulb today and it was made 3/6/2006. It's a repalcement lamp for someone, not a waranty lamp. Something I didn't know was they will pay for for you to return these lamps as well. Pretty neat.

Indil- Please clarify....I purchased a replacement bulb in December when I first bought my TV (paid top dollar for it too) I can send this one back to Tosh or where I bought it??? Please advise.

Thanks. :)

DigitalFirefly

03-21-06, 07:33 AM

I was going to buy a 46HM95, but after reading about all these bulps popping I'm changing my mind.

bkazepis

03-21-06, 07:53 AM

I was going to buy a 46HM95, but after reading about all these bulps popping I'm changing my mind.

While I can understand your concern based on posts you have seen. Please refer to the ones stating that Tosh has now extended the warranty on the sets affected. This is positive movement and shows they are committed to doing the right thing.

I will tell you my HM195 has the best pic I have seen, second by very little to the Sony SXRD sets. Reconsider, you cant beat the technology you get for the price...just my .02 cents.... :D

DigitalFirefly

03-21-06, 07:59 AM

So if the bulb explodes within the warranty they'll replace it free of charge?

I was going to get one ofthe new Samsung DLPs but I want one with Cable Card and TV Guide.

bkazepis

03-21-06, 08:03 AM

So if the bulb explodes within the warranty they'll replace it free of charge?

I was going to get one ofthe new Samsung DLPs but I want one with Cable Card and TV Guide.

That has been the case all along. As long as you are covered under the factory warranty they will replace the bulb. I would also suggest buying a bulb warranty when purchasing the set to extend that coverage and your enjoyment of the set.

DigitalFirefly

03-21-06, 08:15 AM

That has been the case all along. As long as you are covered under the factory warranty they will replace the bulb. I would also suggest buying a bulb warranty when purchasing the set to extend that coverage and your enjoyment of the set.

Thanks bkazepis.

I have a 360 and some older gaming systems. Are there any issues with gaming on these sets?

BAMA Man

03-21-06, 08:20 AM

BAMA Man

03-21-06, 08:54 AM

My set qualifies for the extended lamp warranty and thats a good thing. I also appreciate this step by Tosh to make up for what they feel is a series of lower standard lamps. However, reading the warranty terms it appears to be a possibility for a misunderstanding...at least for me. The statement "for originally- installed Lamps" appears to designate TOSH OEM lamps installed at the factory.

However, I get also that the wording would only require TOSH to apply that warranty until the first one POPS. Once its replaced with a "new and improved lamp" you may default back to a one year warranty.

In other words your Lamp blows 3 months into owning the set - Tosh replaces your lamp with a "new and improved" lamp and your one year warranty starts at that point or worse it continues within the original one year warranty. Not a replacement every time it blows for a period of two years. In this case you would get just 12 or 15 months and not two years.

In any case its better than the existing warranty and it at least shows that Tosh has identified and is replacing a lower quality lamp with an improved product.

I hope it really is intended to [replace every blown lamp within a 24 month period.]

indil377

03-21-06, 08:55 AM

Indil- Please clarify....I purchased a replacement bulb in December when I first bought my TV (paid top dollar for it too) I can send this one back to Tosh or where I bought it??? Please advise.

Thanks. :)

bkazepis,
Sorry if I confused you. If you have a lamp that goes bad "out of warranty," they still request that you send the old lamp back to them. They pay for it.

They take the bad lamps back for 2 reasons:

1) Have mercury in them. You can get fined for just throwing it in the trash if someone found out. They will properly dispose of the old lamp.

2) They will use some of the parts to make another lamp unit.

bkazepis

03-21-06, 09:10 AM

Thanks bkazepis.

I have a 360 and some older gaming systems. Are there any issues with gaming on these sets?

None that I know of. As a matter of fact, DLP sets are tailor made for gaming as they have no danger of image burn in.

kevin79

03-21-06, 09:23 AM

enmoco

03-21-06, 09:46 AM

Do you have a link to this? I would like to check to see if my TV is on that list.
03-17-06, 05:10 PM #5379 (Print)
enmoco
1080p=WhereYaWannaB

Join Date: Dec 2004
Location: Dallas,TX.
Posts: 392 Extra Year of Warranty

--------------------------------------------------------------------------------

Remember that website I posted awhile back? They did the right thing. Go to http://www.tacp.toshiba.com/tacpass...ces/dlplamp.asp and follow prompts for an extra year of warranty on the "early failure"serial numbered units.Good luck P.S.If you don't get directly to last page.scroll to Customer Support/Updates-Notices/Information for Owners of 2005 DLP Televisions/than enter your model#

Don1959

03-21-06, 01:26 PM

Remember that website I posted awhile back? They did the right thing. Go to http://www.tacp.toshiba.com/tacpass...ces/dlplamp.asp and follow prompts for an extra year of warranty on the "early failure"serial numbered units.Good luck P.S.If you don't get directly to last page.scroll to Customer Support/Updates-Notices/Information for Owners of 2005 DLP Televisions/than enter your model#

Well that link does not seem to work anymore...... :confused:

Don.

PS.... Sorry ... it does... just have to search on the page a bit....

enmoco

03-21-06, 05:31 PM

Well that link does not seem to work anymore...... :confused:

Don.

PS.... Sorry ... it does... just have to search on the page a bit....Yea,that's what the P.S. on my post is all about. ;)

Don1959

03-21-06, 08:29 PM

Yea,that's what the P.S. on my post is all about. ;)

Yup - sorry - the first couple of times I went in it took me right to the input page... that time it didn't .... just got confused.... :confused:

Anyway... has anyone checked if this extended bulb warranty applies to Canada? I tried to contact Toshiba Canada today, but I was on hold for 20 mins or so and gave up......

Don

auditech

03-21-06, 08:54 PM

Digitalfirefly,

I have the original Xbox and it looks and plays great on my 46hm95. You will want to buy the component cables for it as it really helps the PQ. Xbox 360 should look amazing on this tv.

enmoco

03-21-06, 09:10 PM

Yup - sorry - the first couple of times I went in it took me right to the input page... that time it didn't .... just got confused.... :confused:

Anyway... has anyone checked if this extended bulb warranty applies to Canada? I tried to contact Toshiba Canada today, but I was on hold for 20 mins or so and gave up......

DonIt's simple. Put in your serial # and see if it's included.I don't think the statement was excluding Canada. P.S.To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. I guess maybe you should check. Just wondering,did you check your # to see???

Don1959

03-21-06, 09:26 PM

enmoco

03-22-06, 05:35 PM

enmoco:

Yes I did check and my set (56HM195) qualifies for the extended warranty by Toshiba America.... I would think that if there has been an acknowledment of the bulb problem by Toshiba U.S. that Toshiba Canada (a totally separate company) would follow suit... but I have not been able to confirm this as fact..... I will continue to try and contact Toshiba Canada to confirm and will post any information that I can get.....

DonOriginally Posted by DarkStar999
My bulb blew last Friday, before I knew anything about the Toshiba site update. When I called Toshiba customer service Saturday afternoon, the rep said he'd send a new bulb ASAP and that it would be warrantied for an additional 22-months (my set is 2 months old). Sounds to me like the new warranty applys for the replacement bulb too.

My Reply:
Gimme a Y........Gimme an E........gimme an A.....etc....... People should ask if this is true when talking to TCS in the future. .Maybe get them to put this on the website.
__________________

ragtop262

03-22-06, 10:48 PM

While looking for a spare lamp for my 46HM95, I have come across two different part numbers: 23311153 and 23311153x. On at least one site, they are listed as separate items with different prices that both fit the 46HM95. But on other sites they are listed as being the same item.

Does anyone know what the difference between these part numbers is (or if there is a difference)??

Set

03-23-06, 10:49 AM

I was going to buy a 46HM95, but after reading about all these bulps popping I'm changing my mind.
I have a 52HM95, and I'm on (well, almost on) my third bulb in 6 months. Assuming Toshiba gets the bulb issue fixed, and aside from that, the TV has an excellent picture and I have no other complaints. In all due disclosure, I do have to admit that if I had to do it over again, I'd most likely get a plasma now.

I have a 360 and some older gaming systems. Are there any issues with gaming on these sets?
Nope, and the 360 is incredibly awesome on mine. I've had to move to a standard definition, and I'm really hating it...you don't realize how good it is until you gotta go back a step...a really big step.

BAMA Man

03-23-06, 11:04 AM

Originally Posted by DarkStar999
My bulb blew last Friday, before I knew anything about the Toshiba site update. When I called Toshiba customer service Saturday afternoon, the rep said he'd send a new bulb ASAP and that it would be warrantied for an additional 22-months (my set is 2 months old). Sounds to me like the new warranty applys for the replacement bulb too.

My Reply:
Gimme a Y........Gimme an E........gimme an A.....etc....... People should ask if this is true when talking to TCS in the future. .Maybe get them to put this on the website.
__________________

That's great news!

Wratched

03-23-06, 01:59 PM

Hey Don,

Check out the following link to the Toshiba Canada site.

209.167.114.38/forms/ceg/ceg_dlp_support.html

Or alternately link via the support page. You will need your model and serial number just like the US site.

toshiba.ca/web/link?id=64

Of note, I checked my 52HMX85 that was constructed in January of '06 and it did not qualify (too new).

(Sorry for the links, can't use url tags cause I'm a noob).
--
Wratched

**Quote**

Yes I did check and my set (56HM195) qualifies for the extended warranty by Toshiba America.... I would think that if there has been an acknowledment of the bulb problem by Toshiba U.S. that Toshiba Canada (a totally separate company) would follow suit... but I have not been able to confirm this as fact..... I will continue to try and contact Toshiba Canada to confirm and will post any information that I can get.....

Don

**Quote**

rjdcobra

03-23-06, 08:24 PM

Don1959

03-23-06, 09:04 PM

Well now I am confused...... checked out the Canadian page supplied by Wratched (above), put in my model and serial no..... I am NOT qualified for the extended bulb warranty.... went back to the U.S. site, put in model and ser no... I AM qualified for the extended bulb warranty....

I would think that I should get the same response from both sites.... the set are built in the same place.... I would think that they do not have different serial numbers for set sold in the US and sets sold in Canada... or the same serial numbers on multiple sets sold in different countries....

Then again, the first time I tried the US site I was informed that I did NOT qualify... tried a day or 2 later and I DID qualify....

I guess I will try again in a few days and see what happens..

BTY I did talk to Toshiba Canada Cust Supp today and they were unaware of the extended warranty that had been setup in the U.S. , but that an informal arrangement was in effect to replace any defective bulbs to "about" 18 months (year and half)....

Dazed and confused...

Don

enmoco

03-23-06, 09:31 PM

If it means anything,I think they will do the right thing.IMHO

indil377

03-23-06, 09:51 PM

Don1959

03-23-06, 09:52 PM

indil377

03-23-06, 11:04 PM

Bulb prices for the 23311153 part number have dropped again. Wow! Getting closer to free. :D

Phreshness

03-24-06, 10:14 AM

Rudy1

03-24-06, 12:35 PM

Hey everyone,

I have a 46HM95 and attempted to do an autoscan of my cable that's connected to ANT1. I have Cablevision and know that I should get CBS, NBC, Fox, ABC, WB, and PBS channels via the HD tuner in the set. After doing two autoscans, only CBS and PBS appeared... What could be the cause of this? I have a Fusion HDTV card on my PC which gives me the digital channel number (118-1 for example). When I tried to manually add the remaining channels to the Toshiba, those channel numbers weren't showing.
Could this be a firmware issue? I spoke to Toshiba Tech Support the other day about a firmware upgrade (I'm at 1.1.5 right now I believe).
I have a HD cable box that I have connected via HDMI, and the box picks up all the HD channels, so I don't believe my line is an issue at the moment...

I have a similar problem with my 46HM94. On Comcast Cable, the set tunes two of the movie channels (Encore Westerns East and Movieplex), ALL of the digital music channels, three different On Demand streams, and CBS and two of the PBS sub-channels. But it will not tune the main PBS channel, FOX, NBC, WB, or ABC. And on the ATSC side, it insists on assigning channel number 6 (NBC) to digital channel 22 (CBS). The set has the original firmware it came with, and I don't plan on changing that anytime soon as I'm afraid it might create other, more serious problems. All of my other ClearQAM tuners are able to find all of the network channels (though the LG has difficulty distinguishing between the FOX & PBS affiliates). I believe these issues have to do with what frequencies the cable company assigns to the network stations. It makes it difficult for the ClearQAM tuners to find some of the signals and lock onto them. On my LG LST3410A, the FOX affiliate is within the same frequency range as the PBS affiliate; whenever I tune to the FOX channel, I get excellent picture and sound for a few minutes then suddenly the signal degrades for a few seconds and when it stabilizes I'm no longer watching FOX....I'm watching one of the PBS substations!

magredc5

03-24-06, 03:03 PM

Question. I Have A New Tosh 52hm95, Sometimes While Watching Tv, The Screen Will Go Black. The Sound Is Still There And Everything, But Screen Is Blank\black. And Everytime That Happens I Unplug The Cord And Plug It Back In And Its Normal Till The Next Time It Happens, Which Is Bout Maybe Every Other Day.the Guy At The Shop Is Tellin Me To Try To Find Out When It Happens, But I Dont Know Any Kind Of Pattern.anybody Else Know

Can you provide your setup, i.e. Cablecard?

I've seen this on my set occassionally on only 2 HD channels, but not while watching it. I also have a different issue where suddenly some of my encrypted HD channels start corrupting real bad and causing other channels to also corrupt. I believe my problem is in the TV's digital tuner where it's getting into a hosed state that can only be corrected with a power cycle reboot. I have a tech coming out next week with what they call an "Upgrade Kit" which sounds like hardware. I'll post back exactly what that is.

I am on S/W 1.2.8 and spoke to Toshiba yesterday about whether 1.3.1 was something I should consider. Their comment was it's not related to my issues as 1.3.1 is more for cablecard issues affecting all encrypted channels, not just a few, but you may want to check with them if you are using a cablecard.

Phreshness

03-25-06, 02:38 PM

I have a similar problem with my 46HM94. On Comcast Cable, the set tunes two of the movie channels (Encore Westerns East and Movieplex), ALL of the digital music channels, three different On Demand streams, and CBS and two of the PBS sub-channels. But it will not tune the main PBS channel, FOX, NBC, WB, or ABC. And on the ATSC side, it insists on assigning channel number 6 (NBC) to digital channel 22 (CBS). The set has the original firmware it came with, and I don't plan on changing that anytime soon as I'm afraid it might create other, more serious problems. All of my other ClearQAM tuners are able to find all of the network channels (though the LG has difficulty distinguishing between the FOX & PBS affiliates). I believe these issues have to do with what frequencies the cable company assigns to the network stations. It makes it difficult for the ClearQAM tuners to find some of the signals and lock onto them. On my LG LST3410A, the FOX affiliate is within the same frequency range as the PBS affiliate; whenever I tune to the FOX channel, I get excellent picture and sound for a few minutes then suddenly the signal degrades for a few seconds and when it stabilizes I'm no longer watching FOX....I'm watching one of the PBS substations!

I got a firmware update to version 1.3.1 ( I believe my previous firmware was 1.1.5 or something to that effect) After that I did a channel scan, and got every HD channel I'm supposed to using the tuner with the exception of WB. I'll do another scan when I get the chance later and see if it happens to pop up. Either way, I'm happy !! :-)

ragtop262

03-26-06, 10:40 AM

Bulb prices for the 23311153 part number have dropped again. Wow! Getting closer to free. :D

Yes, things are starting to look up for the 95 series owners. After bashing Toshiba about the lamp issues in the past, I do have to give them their props for:

1. Finally acknowledging that there is a problem with early failures.

2. Extending the lamp warantee (although its still fuzzy as to whether the two years only apples to the originally installed lamp, or to any replacements as well).

3. Dropping prices on replacement lamps to a little more tolerable level.

Now, if they have actually improved the quality and life expectancy on the lamps like they claim they have, I may be able to enjoy this set for quite a few years :D

paladine

03-26-06, 07:52 PM

I received a new firmware from Toshiba today for my 46HM94. The version # is 1.6.3. Is there any sort of CHANGELOG for these firmwares? I'm interested in what it may fix.

The reason I am asking is because I have never been able to my CableCard to work with my TV. I have to settle for the stupid cable box. I'd be nice to know that the new firmware has CableCard fixes that may allow me to finally use it.

jumpinjoe

03-27-06, 11:24 AM

enmoco

03-27-06, 11:31 AM

Toshiba sent me a letter today informing me of the troubles with the bulbs on certain DLP's made in 2005 and mine is one of the units which qualifies for a new bulb.

There are sending out new bulbs by 5/31 which are an improvement over the original bulb and my 3 week old replacement bulb.

So it looks like I'll have a spare bulb on hand in case the replacement blows.

Thanks Toshiba for stepping up to the plate and taking care of us! :)
Wow!!! BTW,you already got your mail today?? I'm lucky to get mine by 4:00 pm @ home! Thanks for that info. :D

indil377

03-27-06, 09:44 PM

Toshiba sent me a letter today informing me of the troubles with the bulbs on certain DLP's made in 2005 and mine is one of the units which qualifies for a new bulb.

There are sending out new bulbs by 5/31 which are an improvement over the original bulb and my 3 week old replacement bulb.

So it looks like I'll have a spare bulb on hand in case the replacement blows.

Thanks Toshiba for stepping up to the plate and taking care of us! :)

Me too! Got my letter today. That's pretty sweet. They've also come down in price to $161 for a replacement lamp. That's also sweet!

bkazepis

03-27-06, 10:52 PM

Me too! Got my letter today. That's pretty sweet. They've also come down in price to $161 for a replacement lamp. That's also sweet!

indil377...you have already had a bulb replaced?

indil377

03-28-06, 07:24 AM

Yeah. It happened around the first part of February. I bought my unit September 1, 2005.

shaft103

03-28-06, 10:08 AM

Toshiba sent me a letter today informing me of the troubles with the bulbs on certain DLP's made in 2005 and mine is one of the units which qualifies for a new bulb.

There are sending out new bulbs by 5/31 which are an improvement over the original bulb and my 3 week old replacement bulb.

So it looks like I'll have a spare bulb on hand in case the replacement blows.

Thanks Toshiba for stepping up to the plate and taking care of us! :)

thats great to hear! are only the people who have had a lamp blow so far going to receive this letter? I bought my 46hm95 in November 2005 and I have not had my lamp go yet but I'm sure its just a matter of time. I checked my lamp hours last night and it was at about 850.

DanzBorin

03-28-06, 10:10 AM

Would the 94 series be eligible for the extension or just the 95s and 195s?

enmoco

03-28-06, 10:14 AM

Would the 94 series be eligible for the extension or just the 95s and 195s?
http://www.tacp.toshiba.com/tacpassets-images/notices/dlplamp.aspNo 94 series listed

enmoco

03-28-06, 10:17 AM

thats great to hear! are only the people who have had a lamp blow so far going to receive this letter? I bought my 46hm95 in November 2005 and I have not had my lamp go yet but I'm sure its just a matter of time. I checked my lamp hours last night and it was at about 850.Check your set through the site above to see if your set (by ser.#) is even eligible.

DanzBorin

03-28-06, 10:36 AM

http://www.tacp.toshiba.com/tacpassets-images/notices/dlplamp.aspNo 94 series listed
that's piss poor...

I know the lamps are cheaper (well maybe not now...) but they are still failing quite regularly...

mcoughlin

03-28-06, 11:18 AM

rfr

03-28-06, 11:33 AM

I recall this sort of problem was reported somewhere on AVS at least once before.

I've owned my 62HM195 for a couple weeks now. Here's the problem:

Tune to a channel (or test pattern) with a light background. Look at the lower right quadrant of the screen. A diagonal streak, apparently lighter than the rest of the background, emanates from near the lower right corner pointing towards the center of the screen. I did not notice this initially, but once noticed I can now see it, very faintly, in almost any light program material.

An additional, possibly related, fact:

Screen geometry test patterns on DVE show that the screen is very, very slightly UNDERscanned on the right edge.

My guess is that it is some kind of internal reflection or refraction or leak of light into the image rendering path. My hope is that a small adjustment to correct whatever misalignment causes the underscan will also fix the streak.

Has anyone else seen this issue? If so, have you noticed the same (possibly coincidental) correspondence with an underscan?

Thanks for any info!

BAMA Man

03-28-06, 12:11 PM

ABSiNTH

03-28-06, 01:19 PM

Hellz yea! My wife just ordered my 72HM195!!!! Now the hardest part...waiting!

shaft103

03-28-06, 01:28 PM

Check your set through the site above to see if your set (by ser.#) is even eligible.

is the serial # on the back panel of the tv? I'll check it out when I get home tonight!

cactuar

03-28-06, 03:11 PM

cbell2112

03-28-06, 03:31 PM

Dude--

That is perhaps the worst story I have ever heard! Where did you buy the TV? You should have just returned it for a different unit to begin with. Honestly, I would go balastic and would keep calling them back over and over until I found someone that would replace the whole set.

That is just unbelievable!

cactuar

03-28-06, 03:43 PM

what's even worse is when I go to call up the store to tell them I need a replacement, they called me stupid and said I didn't even know how to use the Tv. They thought I was pressing the on off button tons of times and that the TV wasn't doing that on its own. Then they told me to have it repaired, by the time that happened their 30 day return policy had passed =(

Toshiba keeps telling the repair guys nothing can fix the tv, it's just needing to be replaced, so the repair guys call me and tell me such, so I call toshiba back and they lie about it saying the Tv doesn't need to be replaced. I'm just at a loss of what to do. I'm almost to the point of having a special delivery to toshiba show up on their front door, my tv along with a letter demanding it to be replaced.

cbell2112

03-28-06, 03:48 PM

Where did you buy it?

Call Toshiba and ask to speak with a manager. Keep escalating until you get the answer you want. That's what I have always done.

enmoco

03-28-06, 04:06 PM

cactuar

03-28-06, 04:36 PM

it was purchased from Video Only. I'm rather upset I keep asking for managers I get put on hold and told only to have it serviced yet again -_-

BAMA Man

03-28-06, 05:04 PM

it was purchased from Video Only. I'm rather upset I keep asking for managers I get put on hold and told only to have it serviced yet again -_-

I'm really surprised to hear that Tosh is acting like that. Did you actually speak to a manager?

I had my TV replaced by Tosh. So here is my advice

Stop just listening to your repair guys, get them to put it in writing. If that doesnt work then get a second Tosh approved repair company to come out and look at it. If they cant repair it then have them put it in writing. If you can get at least 3 auth. repair shops to do this then send that documentation to Tosh. Also, get the name of the Tosh CSR you talk to next and keep asking for that person until they give you a managers name then keep asking for them. Involve a minimal amount of people. Remember your goal is to get it fixed first, replaced second. At least that should be your attitude and they will not think your just trying to get a new set. Let Tosh run out of "fixes and excuses". Keep a firm, dissappointed tone and not a harsh and confrontational tone.

Good Luck

ragtop262

03-28-06, 05:47 PM

I was wondering if someone can offer me any advice.

I own a Toshiba 62HMX84. It's actually been more of a nightmare than a blessing to own. When it was first delivered back in may 2005 it refused to even turn on. When it finally did, the picture would be all green and magenta in color, instead of the correct colors the picture should have. The tv will then turn itself on and off a total of 8 times (like the manual says) then both lights will flash at the same time and I push on and off again and the same thing happens again and again and again. Sometimes we hear loud popping noises and hissing whirley noises as well. I've had the lamp replaced once already back in may when it was delivered. That didn't even fix the problem. I've had the repair place come out several times since. The first guy who came out and replaced the lamp was told by Toshiba directly that replacing the lamp would have only a 20% chance at fixing the issue, and the other 80% culprit would be the actual board inside itself which can not be repaired, the tv would just have to be replaced.

Fast forward to almost 1 year to the date. I have been in contact with both toshiba and the repair guys and Toshiba actually told me flat out "there is nothing wrong with your TV, it is functioning normally". They are aparantly trying to blow me off in hopes I just drop the issue about my tv being defective. They told me yet again I need to have my tv looked at and that the repair service was to "correct the color problem". I'm really tired of this BS that they're trying to give me. Does anyone have any advice?

This story is confusing. It makes it sound like the set has been completely non-funtional since the day you got it almost a year ago (I hope that's not actually the case).

1. What are the actual problems you are having right now?

2. Are these intermittent problems or continuous? Have they happened when the service tech was out, so he could see it?

3. How many times has the repair tech been out, and what repairs (other than replacing the lamp) have actually been made?

The store is not likely to do anything for you at this point. It will be best to work directly with Toshiba Customer Service. They are the ones that will authorize an RMA to replace the set if needed. You should also consider getting a different authorized repair center to look at it. Sounds more like an incompetent tech than anything else.

cactuar

03-28-06, 06:24 PM

I've called the repair shop, they're coming out once more, and they will give me all of the tech notes and get statements on what toshiba told them. If after this toshiba refuses to help me, I'll try another repair center if worse comes worse. It's just frustrating even the tech scheduler was amazed toshiba was pulling this much BS with me. I have never been demanding, just wanting this issue resolved.

cactuar

03-28-06, 06:34 PM

This story is confusing. It makes it sound like the set has been completely non-funtional since the day you got it almost a year ago (I hope that's not actually the case).

1. What are the actual problems you are having right now?

2. Are these intermittent problems or continuous? Have they happened when the service tech was out, so he could see it?

3. How many times has the repair tech been out, and what repairs (other than replacing the lamp) have actually been made?

The store is not likely to do anything for you at this point. It will be best to work directly with Toshiba Customer Service. They are the ones that will authorize an RMA to replace the set if needed. You should also consider getting a different authorized repair center to look at it. Sounds more like an incompetent tech than anything else.

To answer your questions:

1) the tv sometimes will give trouble turning on where it will power cycle (turning itself on and off 8 times then flashing both LEDS only to be turned on again and repeat the same cycle until it decides to stay on), coloring on the picture will be off in color (magentas and green colors only will appear) sometimes we hear popping coming from the tv and a hissing whirley noise. during the off and on cycle, sometimes the picture is there, some times it is not. There are times where the color will be corrected, however it's too late in the cycle, and the TV will still shut off and go back on again, sometimes it'll work, other times it will not.

2) symptoms are intermittent, however when they occur they become continuous until the tv decides it wants to resolve the issue (I swear this TV is aware of its state of being and knows when a repair man is coming to fix it). When the first tech came out, he saw the color issue and the popping, hissy whirley noise. He saw something inside the tv that didn't seem "right" but could not tell us anything as he wasn't 100% sure, his words to us were "I don't even think replacing the lamp would fix this" as the lamp had nothing wrong with it, he still replaced it regardless. After the lamp was replaced, the same issues persisted for a month or two, then the TV decided it wanted to behave and work properly. Then a month ago it acted up again, so tech #2 came out, but the TV decided it wanted to work, however it did display issues of not starting up properly, but did however show colors correctly.

3) They have been out a total of 2 times, because of what Toshiba's service center keeps telling them. The first time they were out only the lamp was replaced because that is what Toshiba service told them to replace. The second time, they were to replace the light engine, however Toshiba again told them it was not worth their effort or time as it only had a 5% chance of even fixing the problem.

I don't believe it could be an incompetent tech, because it's Toshiba telling them they can't fix anything and that the set needs to be replaced. It seems more of Toshiba not wanting to get off their lazy duffs and replace my TV.

BAMA Man

03-28-06, 07:44 PM

Got the letter last night!!!
I am in the club...got a replacement lamp just before the Superbowl.
Tv was purchased in Oct 05
Looks like I will have a spare after all!
Good thing too cus I was about to buy one!
Way to go Toshiba!

I talked to Tosh tonight about the extra lamp replacement. Even though I have the model that gets the two year warranty my build date shows that I have the newer lamp already. In any case the extra lamp is being sent out to those (that qualify for the 24) that had their lamp blown early. The rep said that it was to compensate them for the hassle of loosing the lamp so quickly. Even those that received a newer lamp replacement will get another lamp. Good for you guys! I'm still very happy with just the 24 month warranty. Sounds like Tosh is trying to gain back some ground they may have lost with customers.

ragtop262

03-28-06, 09:47 PM

To answer your questions:

1) the tv sometimes will give trouble turning on where it will power cycle (turning itself on and off 8 times then flashing both LEDS only to be turned on again and repeat the same cycle until it decides to stay on), coloring on the picture will be off in color (magentas and green colors only will appear) sometimes we hear popping coming from the tv and a hissing whirley noise. during the off and on cycle, sometimes the picture is there, some times it is not. There are times where the color will be corrected, however it's too late in the cycle, and the TV will still shut off and go back on again, sometimes it'll work, other times it will not.

2) symptoms are intermittent, however when they occur they become continuous until the tv decides it wants to resolve the issue (I swear this TV is aware of its state of being and knows when a repair man is coming to fix it). When the first tech came out, he saw the color issue and the popping, hissy whirley noise. He saw something inside the tv that didn't seem "right" but could not tell us anything as he wasn't 100% sure, his words to us were "I don't even think replacing the lamp would fix this" as the lamp had nothing wrong with it, he still replaced it regardless. After the lamp was replaced, the same issues persisted for a month or two, then the TV decided it wanted to behave and work properly. Then a month ago it acted up again, so tech #2 came out, but the TV decided it wanted to work, however it did display issues of not starting up properly, but did however show colors correctly.

3) They have been out a total of 2 times, because of what Toshiba's service center keeps telling them. The first time they were out only the lamp was replaced because that is what Toshiba service told them to replace. The second time, they were to replace the light engine, however Toshiba again told them it was not worth their effort or time as it only had a 5% chance of even fixing the problem.

I don't believe it could be an incompetent tech, because it's Toshiba telling them they can't fix anything and that the set needs to be replaced. It seems more of Toshiba not wanting to get off their lazy duffs and replace my TV.

Thanks for the clarification. Unfortunately, its really hard to diagnose & repair an intermittent problem that doesn't happen when the tech is there. Your getting close to the end of the warantee, so you need to keep after them to get it resolved. Keep a log of exactly what happens, when, and how often. That will give you a little better info when you talk to Toshiba or the tech.

Good luck getting it taken care of - I know how frustrating it can be. (I once had a brand new car with an intermittent problem like that - it was two years old with 35,000 miles and about a half dozen service visits before they finally diagnosed & repaired it.)

enmoco

03-28-06, 10:15 PM

it was purchased from Video Only. I'm rather upset I keep asking for managers I get put on hold and told only to have it serviced yet again -_-What exactly is Video Only"? E-tailer or brick and morter store? Where is it located? National or just one location?

cactuar

03-29-06, 12:52 AM

What exactly is Video Only"? E-tailer or brick and morter store? Where is it located? National or just one location?

it's a brick and morter store, more of a small chain in the bay area in california. I don't think I will ever go there again. They acted like oh no problem 30 day no questions asked return, but the second I called and visited the store in person about the tv's problems from day 1 they kept putting me off, treating me like I was stupid as they thought I don't know how to use a tv, and kept saying "just call the repair place". I guess their return policy isn't a return policy at all =(

enmoco

03-29-06, 08:35 AM

MickeyM

03-29-06, 10:28 AM

it's a brick and morter store, more of a small chain in the bay area in california. I don't think I will ever go there again. They acted like oh no problem 30 day no questions asked return, but the second I called and visited the store in person about the tv's problems from day 1 they kept putting me off, treating me like I was stupid as they thought I don't know how to use a tv, and kept saying "just call the repair place". I guess their return policy isn't a return policy at all =(
Newbie here. Have been reading for a while but this got me to register.

Your tell is one none of us wants to experience. Could I suggest if you have access to a video camera to have it on hand and ready to tape each time you turn the set on until you get the problems recorded. If this problem has to be escalated, nothing like being able to provide evidence. Would also suggest that remote be in camera view so no one could accuse you of causing the problem via the remote. As others have said, get as much in writing as possible. When you speak with Toshiba, record the conversation on your answer machine if you have one. If one has to exert some pressure there is nothing like having some proof that can be presented in court if it has to come to that. I do hope you can get this resolved.

Saw your mention of Video Only. They are apparently a larger operation than I thought. They also have 5 stores in Oregon. Not sure about Wa. As much as they advertise, I'd expect they'd have some kind of web presence but it doesn't appear so. Up until a couple months ago my impression of them wasn't that great but happened to stop in a few months ago and ended up buying my set from them. Got a great deal, better than on-line even. Even went back and purchased some audio equipment and asked for a deal and got an instant reply, "I think we can do that". I'm wondering how this Co is organized. Could stores be franchised or at least store manager has a great deal of latitude in the store operation. Regardless of a Co's policy, it all boils down to how the people you have to deal with act.

Traveler62

03-29-06, 11:04 AM

I talked to Tosh tonight about the extra lamp replacement. Even though I have the model that gets the two year warranty my build date shows that I have the newer lamp already. In any case the extra lamp is being sent out to those (that qualify for the 24) that had their lamp blown early. The rep said that it was to compensate them for the hassle of loosing the lamp so quickly. Even those that received a newer lamp replacement will get another lamp. Good for you guys! I'm still very happy with just the 24 month warranty. Sounds like Tosh is trying to gain back some ground they may have lost with customers.
Thanks for the info. Did you happen to ask what build date they started using the new bulb?

cicc85

03-29-06, 12:07 PM

Thanks for the info. Did you happen to ask what build date they started using the new bulb?

How do you determine the build date?

piturra

03-29-06, 12:53 PM

cactuar

03-29-06, 03:15 PM

thank you all for the advice. I unfortunately do not have access to a video recorder, but I do have a digital camera so I could snap pictures.

My main problem is it appears like the tv knows it's alive so to speak and it senses when I call a repair tech to come out and of course it behaves. =( it's like when your car makes a weird noise so u take it into a mechanic, however the mechanic never can hear the noise or cause it to happen.

aphex

03-29-06, 10:10 PM

enmoco

03-29-06, 11:15 PM

Forgive me, im a little confused...

Some of you are recieving an EXTRA lamp ontop of the first replacement lamp?

Mine blew 3 weeks ago (i checked, 410 hours) and they sent a new lamp... Can i get a spare?If your replacement was the"new" lamp,the short answer would be no.Given the time frame,I would say you already have the new lamp.The Early failures received the same defective lamp.

Traveler62

03-30-06, 12:04 AM

How do you determine the build date?
On the green sticker with the serial number there will be a manufactured date. Mine is January 2006 on a 62HM195.

bruin95

03-30-06, 02:40 AM

Forgive me, im a little confused...

Some of you are recieving an EXTRA lamp ontop of the first replacement lamp?

Mine blew 3 weeks ago (i checked, 410 hours) and they sent a new lamp... Can i get a spare?

If you get a letter from Toshiba about the matter, then yes. If not, then you probably already have one of the "good" bulbs.

magredc5

03-30-06, 09:21 AM

If you get a letter from Toshiba about the matter, then yes. If not, then you probably already have one of the "good" bulbs.

Not really.

Anyone who already had a bulb fail should be receiving the letter since the replacement was from the same old design, and Toshiba wants to proactively ship those people the newer design to compensate them for the initial problems. It was already posted.

If you don't receive the letter, call Toshiba and ask them to verify.

NYER_98

03-30-06, 09:33 AM

I had received a replacement lamp after I had issues. Toshiba has sent me a letter stating that they would send me a second "New Style " lamp some time in may to solve a know issue that they have. I have a 46HM95.

toadman50

03-30-06, 12:53 PM

To answer your questions:

1) the tv sometimes will give trouble turning on where it will power cycle (turning itself on and off 8 times then flashing both LEDS only to be turned on again and repeat the same cycle until it decides to stay on), coloring on the picture will be off in color (magentas and green colors only will appear) sometimes we hear popping coming from the tv and a hissing whirley noise. during the off and on cycle, sometimes the picture is there, some times it is not. There are times where the color will be corrected, however it's too late in the cycle, and the TV will still shut off and go back on again, sometimes it'll work, other times it will not.

2) symptoms are intermittent, however when they occur they become continuous until the tv decides it wants to resolve the issue (I swear this TV is aware of its state of being and knows when a repair man is coming to fix it). When the first tech came out, he saw the color issue and the popping, hissy whirley noise. He saw something inside the tv that didn't seem "right" but could not tell us anything as he wasn't 100% sure, his words to us were "I don't even think replacing the lamp would fix this" as the lamp had nothing wrong with it, he still replaced it regardless. After the lamp was replaced, the same issues persisted for a month or two, then the TV decided it wanted to behave and work properly. Then a month ago it acted up again, so tech #2 came out, but the TV decided it wanted to work, however it did display issues of not starting up properly, but did however show colors correctly.

3) They have been out a total of 2 times, because of what Toshiba's service center keeps telling them. The first time they were out only the lamp was replaced because that is what Toshiba service told them to replace. The second time, they were to replace the light engine, however Toshiba again told them it was not worth their effort or time as it only had a 5% chance of even fixing the problem.

I don't believe it could be an incompetent tech, because it's Toshiba telling them they can't fix anything and that the set needs to be replaced. It seems more of Toshiba not wanting to get off their lazy duffs and replace my TV.

It's sad to see that Toshiba hasn't come to the realization that their DLP TV's just need to be pulled.

You are on the right track listening to these guys. Keep on calling toshiba asking for any help, and always remind them that you feel the TV is a lemon and needs to be replaced. Eventually they will issue you an RMA. If you really want to, the guys name that issues RMA's is Chris, might want to try to talk to him to find out the process on how to get the TV replaced and what it takes. Calling him and demanding an RMA most likely will get you hung up on.

I kept track of my log, it was over 30 calls in a 60 day period. Most calls lasting 25 minutes. But now I have a very nice Samsung in its place (Best Buy helped me out!)

cbell2112

03-30-06, 01:04 PM

While there may be some problems with some Toshiba sets, my 52HM84 is 18 months old, gets heavy usage and has never had a problem.

kaoticus

03-30-06, 01:24 PM

Lamp went out on mY 46hm95 last night. Last time i checked I had less than 3k hours. I bought tv on 11/26/2005.

cbell2112

03-30-06, 01:47 PM

How do you guys know how many hours you have on your lamp?

DanzBorin

03-30-06, 01:52 PM

How do you guys know how many hours you have on your lamp?
psychic powers... :p

actually if you search through this thread you can find the instructions for checking your hours by going into the service mode... It has to do w/ pushing some buttons on the remote while holding down others on the TV... all top secret type jazz... :D

I think this is what makes your bulb blow... since it seems most people have the lamp blow soon after they check it... :eek:

Don1959

03-30-06, 02:15 PM

psychic powers... :p

I think this is what makes your bulb blow... since it seems most people have the lamp blow soon after they check it... :eek:

LOL.... Fear of God stuff... good one.

benjaminmarle

03-30-06, 02:20 PM

While there may be some problems with some Toshiba sets, my 52HM84 is 18 months old, gets heavy usage and has never had a problem.

Glad to know that, same model and no problems here either and only 8 months old. Hopefully I'm not tempting fate with this post!

ragtop262

03-30-06, 05:12 PM

Cool - I also got the letter indicating that they're sending me a spare lamp :cool:

If anyone's interested, I posted a copy of the letter here:

http://home.wi.rr.com/ragtop262/Toshiba%20Lamp.pdf

enmoco

03-30-06, 05:18 PM

It's sad to see that Toshiba hasn't come to the realization that their DLP TV's just need to be pulled.
You are on the right track listening to these guys. Keep on calling toshiba asking for any help, and always remind them that you feel the TV is a lemon and needs to be replaced. Eventually they will issue you an RMA. If you really want to, the guys name that issues RMA's is Chris, might want to try to talk to him to find out the process on how to get the TV replaced and what it takes. Calling him and demanding an RMA most likely will get you hung up on.

I kept track of my log, it was over 30 calls in a 60 day period. Most calls lasting 25 minutes. [B] [QUOTE]But now I have a very nice Samsung in its place (Best Buy helped me out!) Toshiba is doing the right thing.It took a while to compile the needed data to come up with this plan of action that they have taken

ragtop262

03-30-06, 06:05 PM

Toshiba is doing the right thing.It took a while to complile the needed data to come up with this plan of action that they have taken [/COLOR]

I'll have to agree with you on that enmoco. I was bashing Toshiba as much as anyone when the rash of lamp failures started (including my own). But they truly are taking steps to not only make good on their warantee, but to win back their customer's confidence by admitting the problem, correcting the problem (we hope), extending the warantee, and even offering spares to those who have already experienced problems.

Other than the lamp issue, there has not been very many complaints about the Toshiba DLP's. There will unfortunately always be a few "lemons", but this is the same with every brand and model. I had a few problems with mine, but I got them all corrected & I've been able to enjoy excellent performance for the past three months. (knock on wood................) ;)

toadman50

03-30-06, 08:59 PM

[QUOTE=toadman50]It's sad to see that Toshiba hasn't come to the realization that their DLP TV's just need to be pulled.
You are on the right track listening to these guys. Keep on calling toshiba asking for any help, and always remind them that you feel the TV is a lemon and needs to be replaced. Eventually they will issue you an RMA. If you really want to, the guys name that issues RMA's is Chris, might want to try to talk to him to find out the process on how to get the TV replaced and what it takes. Calling him and demanding an RMA most likely will get you hung up on.

I kept track of my log, it was over 30 calls in a 60 day period. Most calls lasting 25 minutes. [B] Toshiba is doing the right thing.It took a while to compile the needed data to come up with this plan of action that they have taken

You are out of your mind, they are doing it to protect their A**es so that they don't get sued too bad with a class action. Nobody should have gone through what I have had to do to get a new TV from Toshiba, well almost everbody...
You just wait until yours takes a crap, and you will be the first to post complaints.

I also love the comments like "I only had a few problems". Come on, you pay $2000 + for a TV, it should perform flawlessly. I was also one of those "Toshiba" defenders, and all I was doing was trying to defend my ignorant purchase. Bottom Line is toshiba has many, many issues with this TV beyond the bulb. The bulb is just the iceing on the cake.

enmoco

03-30-06, 09:49 PM

cookie42693

03-30-06, 10:44 PM

ragtop262

03-30-06, 10:53 PM

ok lamp is done; I have a 52hmx (sept 05 manufacture date) purchased online around halloween of 05
what should be my first step; call local authorized service center or call toshiba
and are there any issues with shortages of bulb replacements?

i'm in DC area

thanks

cookie

Best bet is to call Toshiba customer service direct. They'll send you out a new lamp. They may or may not be backordered - although the wait times don't seem to be as long as they used to be.

Good luck - I hope you get your replacement soon.

ragtop262

03-30-06, 11:27 PM

[QUOTE=enmoco]

You are out of your mind, they are doing it to protect their A**es so that they don't get sued too bad with a class action. Nobody should have gone through what I have had to do to get a new TV from Toshiba, well almost everbody...
You just wait until yours takes a crap, and you will be the first to post complaints.

I also love the comments like "I only had a few problems". Come on, you pay $2000 + for a TV, it should perform flawlessly. I was also one of those "Toshiba" defenders, and all I was doing was trying to defend my ignorant purchase. Bottom Line is toshiba has many, many issues with this TV beyond the bulb. The bulb is just the iceing on the cake.

Toadman:
Sorry you had bad luck with your Toshiba and I'm glad you like your new Samsung.

But your comment about there being "many many issues" is just not true. I've read every post in this thread. I've also taken a look at the Samsung thread. Other than the lamp issue, both threads are very similar. There's a handful of people with major problems, but the majority are pretty happy with their purchase.

I saw one guy with a Samsung that was unrepairable, and it took him 6 weeks to get them to replace it. Isn't that about the same amount of time that you were dealing with the problems on your Toshiba??

I do believe that the reliability of the DLP sets in general is not what it should be. But it has more to do with the core technology than it does with the specific manufacturer. But DLP is much more affordable than the other technologies with similar picture quality, so people will keep buying them - at least 'till something better comes out.

toadman50

03-31-06, 12:18 AM

[QUOTE=toadman50]

Toadman:
Sorry you had bad luck with your Toshiba and I'm glad you like your new Samsung.

But your comment about there being "many many issues" is just not true. I've read every post in this thread. I've also taken a look at the Samsung thread. Other than the lamp issue, both threads are very similar. There's a handful of people with major problems, but the majority are pretty happy with their purchase.

I saw one guy with a Samsung that was unrepairable, and it took him 6 weeks to get them to replace it. Isn't that about the same amount of time that you were dealing with the problems on your Toshiba??

I do believe that the reliability of the DLP sets in general is not what it should be. But it has more to do with the core technology than it does with the specific manufacturer. But DLP is much more affordable than the other technologies with similar picture quality, so people will keep buying them - at least 'till something better comes out.

Ragtop -

I agree, DLP's are not what they should be, at least for what you pay for them. By the way, most people who post on these threads are "super" users and are usually coming here for help and to vent. By the way, the sammy thread is about half the size of this one... Each to his own, some like Chevys and some like Fords

enmoco

03-31-06, 12:31 AM

[QUOTE=ragtop262]

Ragtop -

I agree, DLP's are not what they should be, at least for what you pay for them. By the way, most people who post on these threads are "super" users and are usually coming here for help and to vent. By the way, the sammy thread is about half the size of this one... Each to his own, some like Chevys and some like FordsSome people post here to help someone.Most people don't tell someone they must be out of their mind for a statement of FACT...Some ride the bus

enmoco

03-31-06, 12:41 AM

nbdyspl
Member

Join Date: Nov 2005
Posts: 34 Pretty cool stuff and thanks again to Toshiba I dont see any other company giving away free bulbs and admitting that there was a problem.I got my letter today and all I have to say is thank you toshiba for honoring warranty and going beyond it as well!!!!!!!!!!'nuff said

toadman50

03-31-06, 12:59 AM

[QUOTE=toadman50]Some people post here to help someone.Most people don't tell someone they must be out of their mind for a statement of FACT...Some ride the bus

WTF is up your butt today? All I do on posting on this website is to help out other Toshiba Users ( remember where this started, cacturar needed help in getting an RMA for his TV, I posted some tips), and it seems that from the beginning you have a vandetta against me? Do you work for Toshiba?

I have issues with Toshiba because they didn't deliver. I should never have to for any product call a company 30 different times to make sure that my issues are taken care of. Say what you want but there is a major pattern with Toshibas here. Do you think they would send out a letter letting people know that their is bulb issues if there is not?

Here is a fine example of Toshiba support. Back in December when my 52HM95 had a bad video processing board, I called toshiba and asked them where it was, after many holds they told me they didn't know if they could get one for me. I asked then, "well, what happens if I don't get one by the time my warranty expires", there response, "well... The warranty expires then, we don't have an obligation". Needless to say I talked to her manager.

If one person looks at this and says, "well maybe I should buy the Sony instead of the Toshiba" then I have succeeded. No company should be allowed to operate here in the US with such shotty products and services.

enmoco

03-31-06, 01:44 AM

If one person looks at this and says, "well maybe I should buy the Sony instead of the Toshiba" then I have succeeded. No company should be allowed to operate here in the US with such shotty products and services There is little doubt what any capable,responsible,adult will surmise from your self indulgent chest beating.

enmoco

03-31-06, 01:52 AM

I will not be responding to any more of your ramblings.Good luck

toadman50

03-31-06, 02:26 AM

There is little doubt what any capable,responsible,adult will surmise from your self indulgent chest beating.

And it is doubtful that anyone will benefit from your attitude of "if they disagree with me, there wrong!". Don't worry, I don't plan on responding anymore, you can live in your la la land of Toshiba bliss. Just remember, in 4 years, my Samsung will still be working, can you say the same for your Tosh?

DanzBorin

03-31-06, 11:34 AM

Don1959

03-31-06, 11:40 AM

And it is doubtful that anyone will benefit from your attitude of "if they disagree with me, there wrong!". Don't worry, I don't plan on responding anymore, you can live in your la la land of Toshiba bliss. Just remember, in 4 years, my Samsung will still be working, can you say the same for your Tosh?

LOL - my Samsung HLN-5065 died after 2 1/2 years, could not be fixed.... If I had not had a extended warranty I would have been SOL.....

All these sets have issues (Toshiba, Samsung, Sony) ... it just depends on if you luck out and get a good one....

Just 0.02....

Don

Rudy1

03-31-06, 12:34 PM

indil377

03-31-06, 01:11 PM

It is quite difficult, from what I've read on various threads on AVSF, for some people to "see the big picture" or be objective about a given situation. I've had serious problems with products from ALL of the major manufacturers (Sony, Philips, Denon, Samsung, Pioneer, RCA, Toshiba, Mitsubishi, JVC, etc.); I don't believe there is a single manufacturer that can boast of having excellent customer service or technical support 100% of the time, along with flawless, overperforming, long-lasting products. There is simply too much outsourcing of parts, components, etc., to absolutely guarantee that level of quality anymore.

That's for sure. I've probably fixed more Sony TV's more than any other brand. I still think they are good units. All the major manufacturers have had their issues. RCA with EEPROM and poor solder issues, Mitsubishi with their PIP modules, Philips with 5v regulators. The list goes on.

indil377

03-31-06, 01:20 PM

[QUOTE=enmoco]

You are out of your mind, they are doing it to protect their A**es so that they don't get sued too bad with a class action. Nobody should have gone through what I have had to do to get a new TV from Toshiba, well almost everbody...
You just wait until yours takes a crap, and you will be the first to post complaints.

I also love the comments like "I only had a few problems". Come on, you pay $2000 + for a TV, it should perform flawlessly. I was also one of those "Toshiba" defenders, and all I was doing was trying to defend my ignorant purchase. Bottom Line is toshiba has many, many issues with this TV beyond the bulb. The bulb is just the iceing on the cake.

$2000 really isn't that much. we paid over $100k for a Hughes 310E projector back in 1999. That thing must have broke every 6 months or so. Then it was about $5k to fix it every time. Just because you pay a bunch of $$ for something dosen't mean it will perform flawlessly. Many people who buy expensive TV's don't think about the cost for repair and are shocked when they have to pay $400. I like my Toshiba. As a matter of fact, I think that Toshiba has improved their quality over the past 5 years. I buy Toshiba over Sony now.

enmoco

03-31-06, 06:50 PM

denial much...
:rolleyes:May the Schwartz be with you!

sphinxica

04-01-06, 02:12 PM

jameslavis

04-01-06, 10:48 PM

Just bought mine, calibration disk coming soon. Can anyone share their settings for the 46HMX85. Done many searches on here, man the knowledge you guys have on the toshibas is crazy.

ragtop262

04-01-06, 11:59 PM

Hello,

I just bought the 56HM195 HDTV and sometimes when I turn on the TV, the screen is green. Every channel is has a green tint, but it goes away after 10-15 minutes (if I keep changing the channel).

I have warranty on it. What should I do is it normal?

-Sphinxica

No, thats not normal. The screen will tend to look a little funky when you first turn it on, but only for a few seconds. The first thing you want to do is pull the plug for a few seconds, then plug it back in (called a hard reset). If the problem persists, you may want to see if the store will let you exchange it for a different one. Otherwise you'll have to work through Toshiba customer service and/or a local Toshiba authorized service center to get it fixed.

bkazepis

04-02-06, 07:49 AM

Just bought mine, calibration disk coming soon. Can anyone share their settings for the 46HMX85. Done many searches on here, man the knowledge you guys have on the toshibas is crazy.

Most settings depend upon what YOUR source for content is, be it satellite, cable, how you hook up, HDMI, Component etc and of course your DVD player.

Use the calibration disk to calibrate your DVD player with the TV. If you have HD cable and your system carries the INHD channel. INHD runs a calibration show on Saturday morings at 7:00 am with test patterns etc in order for you to calibrate your set.

Good luck and enjoy your set! :)

jameslavis

04-02-06, 05:09 PM

yeah I have a few weeks to wait...just looking for some ball park settings for those with the 46". Just picked it up.

MyNewBaby46HMX85

04-03-06, 03:22 PM

ragtop262

04-03-06, 07:13 PM

After trying to find teh info I need from searching to no avail, I was wondering if anyone could help me here...

I recently bought a 46HMX85 and have been trying to use it as my PC display. I have an older video card (ATI Radeon 9800SE) and the ATI catalyst center recognizes the TV as a TSB HM84. THere doesn't seem to be any drivers for the 85 series, and I have no way to contact ATI w/o paying 1.99$/min (which I don't do unless they have a sultry voice).

My question is whether or not using this and adjusting the picture (via Catalyst - adjusting the resolution, which DOESN'T fit the native 1280x720 for some reason, cuts off the edges) to fit the tv will affect the quality of the image, or hurt the TV?

Or, do I need a new video card? (please say no, students have little money when they just bought huge tv's)

Thanks.

I haven't personally connected mine to a PC yet, but lots of people have. If you do some searching on this thread, you'll find that many have the same problem you are experiencing. There are various solutions given, but most do seem to include reducing the resolution as necessary to eliminate overscan and get the desktop to fit on the screen.

BTW - how are you connecting the set to your vid card?? DVI to HDMI converter cable?? or component video cables??