Wow, 15,000th post above! :eek:

For Panny BD30 owners...

BD30 FW 2.5 Link (http://panasonic.jp/support/global/cs/bd/download/bd30/north_america/index.html)

Thank you JM.

Dear members,

I am new to this forum and sadly came to it a bit too late . . . My beloved Q started to fail due to what I now know as a design flaw with its OB. I purchased the unit more than 3 years ago (it has now around 40 months), which means that it is out of warranty. My OB is the one that came with the unit and I now see prices of used Qs at $3,000. From what I understand, the cost of the fix is $5,000-$6,000 and I work hard for my money... Would hate to invest another 6K into it. Is there a Class Action in the works? Should I replace the OB and then hope to get reimbursed in the event that there is a victorious class act? Or should I just sell it for whatver price and replace for a brand new LCD? Sorry for the many questions, but I am extremely frustated with the fact that I DID NOT purchase an extended warranty on time and was fooled by Sony on its claim that the Qualia quality and service would be second to none.

Tks,

LFC

Dear members,

I am new to this forum and sadly came to it a bit too late . . . My beloved Q started to fail due to what I now know as a design flaw with its OB. I purchased the unit more than 3 years ago (it has now around 40 months), which means that it is out of warranty. My OB is the one that came with the unit and I now see prices of used Qs at $3,000. From what I understand, the cost of the fix is $5,000-$6,000 and I work hard for my money... Would hate to invest another 6K into it. Is there a Class Action in the works? Should I replace the OB and then hope to get reimbursed in the event that there is a victorious class act? Or should I just sell it for whatver price and replace for a brand new LCD? Sorry for the many questions, but I am extremely frustated with the fact that I DID NOT purchase an extended warranty on time and was fooled by Sony on its claim that the Qualia quality and service would be second to none.

Tks,

LFC


Call Sony and complain politely but strongly. Only 4 months out of warranty ask for some type of consideration. Be persistant and ask for someone with more authority if you have to.
Look back about a month on this forum for information on a possible class action law suit.

LFC,

You have many who share your pain. I think several forum Q owners would agree that a $5,000 + repair bill is not a good option. There is no guarantee that the new OB won't eventually fail, or that Sony, with or without legal pressure, will ever do anything for us.

I would read this forum thread at least from the time the OB problem first surfaced. Then follow the sage advice above, and call Sony with an informed inquiry.

I too have an out of waranty Q but mine will be 4 years old in January so doubt I can get any help from Sony. I suppose it's worth a try though. Are all Q's destined to have an OB failure??
Thanks.

LFC,

Definitely call Sony. Stay calm and soft spoken. Keep notes on the full name of every Sony employee with whom you speak, their position title, the date and time and phone number. If not offered the opportunity to purchase an extended warranty, escalate by asking to speak to that person's supervisor. I'll be surprised if a few levels up, Sony doesn't offer you an opportunity to purchase an extended warranty even though you are past the original 36 months.

In the unlikely event, that Sony stops referring you higher in their position/title heirarchy for an appeal, reference to the last person (who will probably be an executive), the gathering storm on this AVS thread. Calmly advise that you intend to write an email and "snail" mail letter to every home theater magazine and web site you can think of, and every general consumer protection agency and web site you can think of, about the outrageous failure and costs of Sony's former $13,000 flagship protect. Contrast Toshiba's appropriate buy-back of its original $8,800 LCoS TV, years AFTER its' original 1 year warranty for FULL price. < If it gets to that point, email me for more detail, because I was one of those refunded Toshba owners (Guess why I had routed for Toshiba to win the hi-def disc war?)

I'm a business owner myself, tiny in comparison to the gigantic Sony, but still with $70 million annual sales in the hotel business. I run my business with a 100% satisfaction guarantee and do "cart wheels" for our Diamond members. So far, even though Sony has offered an extended warranty of an additional 3 years costing over $800 (now), Sony's pricing of replacement of their defectively engineered OB block at an outrageous $5,000 is a slap in the face of every one of us that was supposedly their "best" customer.

Though I did purchase my extended warranty early enough for it to cost $508, I'm still outraged that I have only 6 years of total protection and "cost certainty" on Sony's former flagship, "concierge" TV product. I want at least 10 years of protection or OB block replacement at no more than $800 with assurances that the block will be available for at least 10 years. Anything less will be an outrage! If Sony continues their present path of shabby treatment, I for one, intend to dedicate efforts to cost them at least $13,000 of notoriety for their failure to conduct themselves appropriately.

Chris

The back of my Sony warranty states, in so many words, that another extended warranty beyond the policy period is at Sony's discretion. So, it's not completely out of the question that an extended warranty can be purchased.

I would be shocked if any mainstream A/V mag/webzine published a letter from a disgruntled Q owner. In the last fifteen years or so, I've had or followed probably a dozen subscriptions and have never seen where anyone has taken on a giant like Sony with its advertising dollars.

The top of the Qualia group at Sony National Customer Service stated that 'typically' Sony keeps parts in stock on products for 7 years from the last date of manufacture. So much for that counting, I have a HDTV CRT that was 6 years old with very little usuage when it failed last year and when I tried to get service on it the part required was first on 'backorder' and then went ot a 'discountinued' status so now I'm just out the $1100 that I spent on that. I would say that our Qualias will suddenly start missing parts in another three to five years--they know their product is a turkey at this point in time so they probably already have a 'cooperate' decision on how long it will be 'maintained' . I've been told to call a certain person if or when I have problems in the future and that 'they would see what could be worked out' --some promise-steve

it may be that i was tired of trying to catch up on a lot of tv viewing sprinkled with some nfl games, but i think i may have seen the green blob rear its ugly head dead center on my Q :eek:

i'll have to confirm this evening...

I have been a loyal Sony customer since birth 1975. My dad had a beta-max , multiple Trinitron sets, the first walkman, tape recorders, receivers, my older brother followed suit with a huge Sony RPTV, Sony stereos, vcr's, speakers. I came next with the biggest purchase yet, a Sony Trinitron XBR squared for $3,500 which was a huge leap in CRT the equivalent to the Qualia 006 today. I then went on to purchase a ps1 2 and 3, I owned a mini disc player for my car stereo as well as a 6 disc CD changer all Sony. I’m just getting started, I purchased a 60 inch rear projection and DVD player both Sony, then went on to the 50 inch Grand Vega rear projection LCD. For 6 years I ran my own wireless company 'Imagine One' I must have sold 500 Sony Ericsson's not counting the endless Sony Ericsson accessories, almost forgot about the VAIO for my wife and the 3 computer monitors over the years. I helped a colleague set up his 1.5 Million dollar house with 4 Bravia’s and 4 blue-Ray players through Tweeter. Just recently I set a friend up with a 60 inch SXRD and a ps3 as well as my dad with a XBR5 "52 inch. And god knows what else. ALL IVE EVER BOUGHT AND RECCOMENDED IS SONY.

Not just loyal but passionate about the brand and what it represents.

Then Qualia comes along which as you know was like the Holy Grail, the very finest in Japanese wizardry. I was sold at the start from drooling over the $30,000 projector to taking pictures of me next to the 006 at the CES show(pic attached); nuts I know but love none the less. And not just the Tech, Sony was selling us an IDEA (electronics without rules without limitations without boundaries) Qualia is a state of mind, an experience, much more than plastic and glass, a huge emotional investment as well as financial.

Then we come to find out behind the curtain is a crazy old man pulling the strings, that it’s not really what we thought. It’s not really native 1080p (WHAT) that bulb replacement is common at $300 a pop, that the fans don’t do a sufficient job of cooling the Optical Block which produces eminent failure of the block itself (WHAT), that it cost between 5 and $6000 dollars to replace the block and will surely fail again. Not to mention the DISCONTINUATION OF THE ENTIRE LINE!!

I have been dealing with a phenomenal concierge at Qualia, Jacob Swanson, this guy is God sent. My set is 4 months out of warranty and have been dealing with Jacob for about 3 months now while Sony tries to figure out how to deal with this HUGE problem. We need compensation and replacing the block is only a band-aid on a severed artery if the OB is doomed to fail again and Sony knows it will. I and Jacob have discussed replacing the set with a "55 inch xbr8 which is a decent offer but not near the size that I am looking for. That’s like going from 12 cylinders to 8, 8 will move you but I paid for warp speed. Sony really needs to step up to the plate on this one and knock it out of the park, for all its Qualia owners who inevitably purchased a $15,000 lemon.

Cocchi,

I suspect that most Qualia owners have a similar history with the company. Many are as old as your father, but that's another story. Clearly if Sony burns its bridges with us, I can't imagine ever doing businsess with them again. I think the closest analogy is when Toshiba manned (companied?) up with the failed experiment of their first generation LCoS set. Perhaps with our exclusive numbers, Sony will come through with some kind of accommodation. I am convinced that our club consists of a very sound, reasonable group of people, but astute enough to consider all legal options. The thread has proven this out, and I believe we could find common ground with Sony if given the opportunity. Yes, my proverbial 2 cents.

From the conversations over the last couple of months that were propogated based on me complaining to the 'qualia group' and then posting on Rick Clancy's blog that I wasn't satisfied with being a lifetime customer of Sony at 57 years old and getting screwed on a lemon of a set that I expected to get 12-20 years of great performance out of-I don't think from what I've heard from Sony we stand any chance of getting a buy back and while we might get support and a 'second' optical block I would say that parts and support will suddenly run out after the failure of a second optical block as long as that is occuring at six or seven years in.

I've had a couple of top people report that a buy back is a definate NO and that service or ANY accommodation after the three year warranty is at Sony's choice since it's out of the legal warranty. Sorry to deflate optomism but that's what word I've got. I can't really take this kind of financial loss and have pleaded for a settlement or exchange to get out of this set that now can't be sold for much more than $3000 generating its own big loss, all to no success-good luck all, steve

Steve,

I would be very concerned about selling a Qualia, for any amount of money, without disclosing the OB problem.

LFC,

Definitely call Sony. Stay calm and soft spoken. Keep notes on the full name of every Sony employee with whom you speak, their position title, the date and time and phone number. If not offered the opportunity to purchase an extended warranty, escalate by asking to speak to that person's supervisor. I'll be surprised if a few levels up, Sony doesn't offer you an opportunity to purchase an extended warranty even though you are past the original 36 months.

In the unlikely event, that Sony stops referring you higher in their position/title heirarchy for an appeal, reference to the last person (who will probably be an executive), the gathering storm on this AVS thread. Calmly advise that you intend to write an email and "snail" mail letter to every home theater magazine and web site you can think of, and every general consumer protection agency and web site you can think of, about the outrageous failure and costs of Sony's former $13,000 flagship protect. Contrast Toshiba's appropriate buy-back of its original $8,800 LCoS TV, years AFTER its' original 1 year warranty for FULL price. < If it gets to that point, email me for more detail, because I was one of those refunded Toshba owners (Guess why I had routed for Toshiba to win the hi-def disc war?)

I'm a business owner myself, tiny in comparison to the gigantic Sony, but still with $70 million annual sales in the hotel business. I run my business with a 100% satisfaction guarantee and do "cart wheels" for our Diamond members. So far, even though Sony has offered an extended warranty of an additional 3 years costing over $800 (now), Sony's pricing of replacement of their defectively engineered OB block at an outrageous $5,000 is a slap in the face of every one of us that was supposedly their "best" customer.

Though I did purchase my extended warranty early enough for it to cost $508, I'm still outraged that I have only 6 years of total protection and "cost certainty" on Sony's former flagship, "concierge" TV product. I want at least 10 years of protection or OB block replacement at no more than $800 with assurances that the block will be available for at least 10 years. Anything less will be an outrage! If Sony continues their present path of shabby treatment, I for one, intend to dedicate efforts to cost them at least $13,000 of notoriety for their failure to conduct themselves appropriately.

Chris



Spoke to Sony yesterday. Someone from Qualia concierge named Paul is handling my case. He basically stated that he needed me to 1) send him original receipt; 2) have a sony authorized service provider to check the Q (scheduled for tomorrow). He anticipated that "most likely it won't be possible" for me to get an extended warranty given that TV is 9 months out of it. He reitereated though that they will be looking at alternatives. From previous postings, I believe that they will end up offering replacement for a Bravia or (more unlikely) some monetary compensation on the fix. More of that later.


Tks,


LFC

Spoke to Sony yesterday. Someone from Qualia concierge named Paul is handling my case. He basically stated that he needed me to 1) send him original receipt; 2) have a sony authorized service provider to check the Q (scheduled for tomorrow). He anticipated that "most likely it won't be possible" for me to get an extended warranty given that TV is 9 months out of it. He reitereated though that they will be looking at alternatives. From previous postings, I believe that they will end up offering replacement for a Bravia or (more unlikely) some monetary compensation on the fix. More of that later.


Tks,


LFC

NOTHING less than an alternate technology 70in. replacement will do...

Maybe Sony can work out a deal with Mits and we can get a 73" Laser.

If we could get Sony to do anything for us (without a lawsuit) that would be a good start. If they offered us a 15k voucher for a new tv (to be used anytime in the next 5-10 years) I would be a happy camper. Today there isn't a Sony I would want over my Q but if I could choose when to dive in for a new set (sadly I have my doubts that Sony will make a 15k+ set that is all that great anytime soon) that would allow me some flexibility. Worst case scenario I buy a couple flatscreens for the bedroom and such.

I think we all have to be realistic about our expectations. There is no way SONY is going to refund the full value of the QUALIA 006.

SONY needs to either keep replacing the defective optical blocks in our Q006's for a reasonable amount of time or offer a refund (more likely a credit toward Sony products). It is unrealistic to expect that SONY would give us a *free* Q006 to watch for a few years.

I think we all have to be realistic about our expectations. There is no way SONY is going to refund the full value of the QUALIA 006.

SONY needs to either keep replacing the defective optical blocks in our Q006's for a reasonable amount of time or offer a refund (more likely a credit toward Sony products). It is unrealistic to expect that SONY would give us a *free* Q006 to watch for a few years.

i hope they are stocked on optical blocks to last a while; perhaps they are being smart and refurbishing the units they have replaced to keep the continual supply...this supposes that the design is flawed, can't be *fixed* and therefore must simply be replaced every so often.

especially when the msrp of a new ob exceeds the cost of many brand new sets these days...you can't expect that to be a reasonable repair expense that the consumer should bear.

especially when the msrp of a new ob exceeds the cost of many brand new sets these days...you can't expect that to be a reasonable repair expense that the consumer should bear.

I think this will be idea that could lead us to success. The OB that Sony sells for $5000 does not cost Sony anywhere near that much. I'll bet they probably cost less than $2000.00. If they are refurbishing the old OBs even far less than that.

I think the last posts have it right.

We're closing in on a 4 year old set, and a new TV of comparable value is a real stretch. Even a relatively high depreciated value is slipping away every month that goes by. The very least I think is reasonable would be replacement OBs over a time period that a consumer should expect a TV to last. That's a real subjective number, but what do you all think, 10-15 years? Up to 20? We all have probably had or still have that old TV that just won't die. So I suppose the crux of this analysis is how long a Q should live.

Cocchi,

I suspect that most Qualia owners have a similar history with the company. Many are as old as your father, but that's another story. Clearly if Sony burns its bridges with us, I can't imagine ever doing businsess with them again. I think the closest analogy is when Toshiba manned (companied?) up with the failed experiment of their first generation LCoS set. Perhaps with our exclusive numbers, Sony will come through with some kind of accommodation. I am convinced that our club consists of a very sound, reasonable group of people, but astute enough to consider all legal options. The thread has proven this out, and I believe we could find common ground with Sony if given the opportunity. Yes, my proverbial 2 cents.

In addition, my wife even has two Sony Clie PDA's. Great when they worked and then Sony did a Qualia on them!

Maybe Sony can work out a deal with Mits and we can get a 73" Laser.

Why not shoot for the 150" Plasma?

I think the last posts have it right.

We're closing in on a 4 year old set, and a new TV of comparable value is a real stretch. Even a relatively high depreciated value is slipping away every month that goes by. The very least I think is reasonable would be replacement OBs over a time period that a consumer should expect a TV to last. That's a real subjective number, but what do you all think, 10-15 years? Up to 20? We all have probably had or still have that old TV that just won't die. So I suppose the crux of this analysis is how long a Q should live.

Sorry for all the posts but I am just now catching up.

As far as how long the Q should last goes, one big plus that was mentioned when we bought the Q was that if we bought a new lamp, it would be as good as the first day we bought the set. This was because nothing else should go bad for at least 15 years, like the DLP disks!

The engineering report on LCOS, which is what SXRD is, is that a 100K hour lifespan was possible. So figure that out in 8 or 10 hour viewing days, that's alot of years. See my above post that Sony seems to be going for some support as our sets have failures but point out that it is at 'their choice' since the warranty has expired. I still believe that they have probably made a corporate decision about how long they will actually support these TVs to provide some value and minimize customer negative fallout since you'll get 6-8 years out of the Qualia before they are dead for eternity.

I remember when Intel made their announcement that they were in the LCoS business. It even brought out a 50" prototype. Then it stopped all R&D, and abandoned the technology, citing things like failure rates and unreliability factors. I don't know if the OB was a killer or just the panels themselves, but in any event The Yanks got it right.

Just a quick question as it was said that with a new OB it almost look like the Q was set to Vivid. Mine has no blobs (Green, Yellow, none) but there just isn't the deep rich color that I had been used to. OH, there are less than 700 hours on the set, so a dim lamp should not be an issue. Just wonder if anyone saw this before the OB issue?
I just had my OB replaced yesterday. My warranty expires in November and my guess on TV runtime hours is around 1000. My second lamp has less than 100 runtime hours.

The picture wasn't bad and I never saw any color blobs but the colors lacked the punch they once had. The picture also appeared to have a slight greenish quality to it at times but I seemed to be the only one who noticed this. I tried adjusting the picture using several methods (DVE, Spyder, etc.) but was never satisfied. The Qualix tech thought the picture looked perfect and could find nothing wrong but replaced the OB anyway per Sony's instructions.

The picture now has the color punch I remember. The only drawback is that the cooling fan on the new OB is louder than the original which may be due to higher fan speed.

The tech, who has replaced several Qualia 006 OB's, informed me that my original OB was dust free, which was very unusual and that dust accumulation was the sole reason for OB failure. He also told me that Sony has been replacing defective OB's free of charge on sets with expired warranties.

If you even suspect that your OB may be defective and are nearing the end of your warranty I highly recommend contacting Sony.

Rajh,

Glad to see your Q is looking good. It would be an encouraging development if Sony just replaced these failed OBs. I'm sure the good will, much less futrue business, would benefit all going forward. At this time I'm considering buying another Blu-ray player and an XBR8. Overall, Sony has been my favorite consumer electronics company, and I really want it to stay that way.

I just had my OB replaced yesterday. My warranty expires in November and my guess on TV runtime hours is around 1000. My second lamp has less than 100 runtime hours.

The picture wasn't bad and I never saw any color blobs but the colors lacked the punch they once had. The picture also appeared to have a slight greenish quality to it at times but I seemed to be the only one who noticed this. I tried adjusting the picture using several methods (DVE, Spyder, etc.) but was never satisfied. The Qualix tech thought the picture looked perfect and could find nothing wrong but replaced the OB anyway per Sony's instructions.

The picture now has the color punch I remember. The only drawback is that the cooling fan on the new OB is louder than the original which may be due to higher fan speed.

The tech, who has replaced several Qualia 006 OB's, informed me that my original OB was dust free, which was very unusual and that dust accumulation was the sole reason for OB failure. He also told me that Sony has been replacing defective OB's free of charge on sets with expired warranties.

If you even suspect that your OB may be defective and are nearing the end of your warranty I highly recommend contacting Sony.

Rajh, if you're right over in Mendon, you most likely had the same Qualix tech that I did up on the north shore here. Again, as I've mentioned before, his other claim in addition to the claims that Rajh just laid out, was that the new OB's are redesigned and should not have the failures of the originals. He was absolutely insistent that this is not just a "take-the-old-one-out, replace with same exact part" kind of replacement. The new OB is supposed to be materially different and not prone to the same failures we saw in the originals.

Take it for what its worth, but that's the story from everyone at Qualix, and they've repaired hundreds of both 50 and 60 inch SXRD's from Sony as well as the 70 inch Q06.

-Brian

So, I wonder if there's any way to find out if my just replaced OB is the "new and improved" one?

So, I wonder if there's any way to find out if my just replaced OB is the "new and improved" one?

Hate to say it, but you're probably going to have to wait about 3 years to get that answer ;)

I think I will try to call Sony Monday and see what they say about my OB when I mention that there is little contrast and dimmer colors? It is funny that reds are still very bright but the sky/water/grass scenes seem VERY muted! Also, darker scenes seem "noisy".

jb007,

No, it will happen 2 years, 6 months and a couple of days from now. That's about 1 day after my extended warranty will have elapsed.

I think I will try to call Sony Monday and see what they say about my OB when I mention that there is little contrast and dimmer colors? It is funny that reds are still very bright but the sky/water/grass scenes seem VERY muted! Also, darker scenes seem "noisy".

I don't want to appear to be a smart ass but are you sure you are viewing a 1080 signal ? Usually the noisey signals are 480 or poor DVDs.

I don't want to appear to be a smart ass but are you sure you are viewing a 1080 signal ? Usually the noisey signals are 480 or poor DVDs.

FWIW, I never experienced the green tint or blob issue, but when umr attempted to touch up my calibration settings he couldn't do so because everything was so off. The most noticeable effect was noise in dark scenes while viewing network HD programs.

I'm back. Just returned home yesterday evening after spending 15 more days in the hospital. Doing much better. Since my initial cancer removal, I have had four occasions where fluid filled up one side of my right lung cavity and caused the lung to collapse. They have discovered a bacteria causing the problem and have been treating it with antibiotics by IV for the last two weeks. I have returned home with a regiment of oral antibiotics and a chest tube for drainage.

I am so happy to return home to my beloved Q :)

Wow DD! Glad to hear that you are home. Hope your recover goes well. Sounds encouraging that they seem to have found the little buggers causing the fluid problem. I'm trying to come up with a witty diving related anecdote but my brane is mooving slowlee twonite.

After so much time away I think your next date with your Q will feel like the first.

Sleep well
Ron

Great to have you back - keep getting better we want to see your latest adventures (and mini-dives too).

DD,

Glad to see you back where you belong. Mini must be exhausted.

I don't want to appear to be a smart ass but are you sure you are viewing a 1080 signal ? Usually the noisey signals are 480 or poor DVDs.

Well, I can verify what the BD30 is set to, but I do have an HDMI 1.3a cable and BD DVD playing.

Hello DiveDude, I was wondering where you were. Also, how in MiniDive doing?

FWIW, I never experienced the green tint or blob issue, but when umr attempted to touch up my calibration settings he couldn't do so because everything was so off. The most noticeable effect was noise in dark scenes while viewing network HD programs.

jb, I think I will try Sony Tuesday or Wednesday to see what they think!
My problem is that I still remember how the Q impressed me and my wife when we first saw it. It seems as though, over the past year, it just is not the same. It is still very sharp, but it has been noisy...not bad just dark scenes....and missing contrast and color for a while now. I have even used different HDMI cables and that is not the cause.

mpsan,

Along with the green haze/cloud, when my OB started to go I noticed a splotchy just ain't right look in darkly contrasted areas. It looks like all of the information just isn't getting properly processed. With apologies to the US Supreme Court Justice who once opined about pornography, "you won't always know what it is, but you'll know it when you see it."

I'm back. Just returned home yesterday evening after spending 15 more days in the hospital. Doing much better. Since my initial cancer removal, I have had four occasions where fluid filled up one side of my right lung cavity and caused the lung to collapse. They have discovered a bacteria causing the problem and have been treating it with antibiotics by IV for the last two weeks. I have returned home with a regiment of oral antibiotics and a chest tube for drainage.

I am so happy to return home to my beloved Q :)

welcome *home* dd!!

mpsan,

Along with the green haze/cloud, when my OB started to go I noticed a splotchy just ain't right look in darkly contrasted areas. It looks like all of the information just isn't getting properly processed. With apologies to the US Supreme Court Justice who once opined about pornography, "you won't always know what it is, but you'll know it when you see it."

Great! That is what I mean...I do not know what is wrong with the picture, but I will know when it is back to normal!

Thought I would bring you up to date on my efforts to get a lawyer to take a class action suit. The Chicago attorney that handled the 1080P issue has not responded. The Houston attorney is still evaluating options. He is part of a group evaluating several prospects. As I read between the lines, a class action suit is a business venture much like venture capital investors. The plaintiff lawyers make an investment in research of the problem expecting a return in an award of expenses and fees from the trial judge. Trial judges are very reluctant to grant class action status because the attorney says they don't like class action suits, in general. Our Q 006 suit will require the legal team to purchase several Q 006's and have a credible technical expert evaluate the following things: 1) What is the nature of the technical flaw in the original OB's. 2) Are the replacement OB's subject to the same technical flaw. 3) Are all OB failures reasonably attributable to the same failure mode. All of this has to be done as a 100% risk investment, because the "wrong" answer to any of them will make a class action unacceptable to the presiding judge. For we owners, I think we are all confident the answer to 3) is yes. Since SONY has never responded to 2), we only have the answer given by a service tech which was reported in an earlier post. If the answer is "no", all of the owners would go away happy, but the lawyers would loose their investment. Hurricane Ike put a delay on the Houston attorney group's decision. I have not heard back, yet, on a rescheduling of a meeting.

I have seen hints from another poster that there may be other activities aimed at getting an attorney to take a class action case. Hopefully, one of us will succeed.

Qualia owner since 2005 ... been reading the threads but would greatly appreciate a summary of the OB failure symptoms ... what should I look for?

Separately, does anyone have experience with GE's extended warranty service for the 006? I signed up for this earlier this year when I realized the OB failure was an issue.

Thanks much!

Qualia owner since 2005 ... been reading the threads but would greatly appreciate a summary of the OB failure symptoms ... what should I look for?

Separately, does anyone have experience with GE's extended warranty service for the 006? I signed up for this earlier this year when I realized the OB failure was an issue.

Thanks much!

Hello...we moved here from Saratoga.

I do have the GE warranty, but have not used it. My OB is, I guess, OK. However the best way to check is to put on b/w movies like on the Turner Classic Movie Channel. Another way is to set the Q to display from the memory stick, without one there. See if you get green "blobs" or other colors on the screen that do not belong.

I do not have any Green Blobs, but my contrast seems to be so-so with a lack of good greens and blues. Someone said this could be the OB but I only have 700 total hours on the Q. We only use it for Movies and some Football.

MSPAN:
My Q had the yellow blob, not the green one. Contrast and color was off as well. Not that many hours on my Q, as I too watch just DVD's. I did the B&W movie test, and there was the splotch.
I had the GE warranty, and dropped it for the Sony. So I can't comment about GE; Sony certified service was great.
You might ask your service company to come out to check your Q, given the color and contrast issue.
DiveDude: welcome back; you have our prayers for full recovery.
Regards from Southern Calif.
Dave

Thought I would check with you all first . . .

I have a Sony KE-42XBR900 42" Plasma that is several years old. It's been used an average of two hours a day.

An approximately 1.5" vertical black column has appeared on the left side of the display running from top to bottom, with some red, blue and green thin lines running down the black column (see attached photos below).

Any ideas? Repairable or junk it?

TIA, jb007

MSPAN:
My Q had the yellow blob, not the green one. Contrast and color was off as well. Not that many hours on my Q, as I too watch just DVD's. I did the B&W movie test, and there was the splotch.
I had the GE warranty, and dropped it for the Sony. So I can't comment about GE; Sony certified service was great.
You might ask your service company to come out to check your Q, given the color and contrast issue.
DiveDude: welcome back; you have our prayers for full recovery.
Regards from Southern Calif.
Dave

Well, I also see noise in darker scenes. I am going to call Sony to see what they say. I have a funny feeling that GE may say it is not worth fixing if it IS the OB. However, maybe I can let it go 'till there is a 73" LaserVue set! :-)

Actually, the reason I want to call Sony is that a person there told me that Sony would not leave us "hanging"!

Dave, too.

jb007,

Never seen the dreaded vertical stripe before. Looks like a good excuse to get a new TV! I saw where the predictions are that lower echelon TVs are discounted most on Black Friday, but the nicer TVs are lower just before Xmas.

mpsan,

Not so fast on the Laservue. The reports I've seen were less than stellar on the 65 incher, compared to a comparably priced plasma.

So in the worst case scenario, if Sony left me hanging with a bummer Qualia, I could at least say that in one case I was "well hung."

Qualia owner since 2005 ... been reading the threads but would greatly appreciate a summary of the OB failure symptoms ... what should I look for?

Separately, does anyone have experience with GE's extended warranty service for the 006? I signed up for this earlier this year when I realized the OB failure was an issue.

Thanks much!
I signed up for the GE warrantty within the first year. Used it last month to replace the lamp. Zero problems. I believe the purchase was a good decision. Ted

jb007,

Never seen the dreaded vertical stripe before. Looks like a good excuse to get a new TV! I saw where the predictions are that lower echelon TVs are discounted most on Black Friday, but the nicer TVs are lower just before Xmas.

mpsan,

Not so fast on the Laservue. The reports I've seen were less than stellar on the 65 incher, compared to a comparably priced plasma.

So in the worst case scenario, if Sony left me hanging with a bummer Qualia, I could at least say that in one case I was "well hung."


OH, I would sure do a lot of looking if my Q went. Although it sure did us a lot of good with the Q.

I'm a chronic over-analyzer and planner. Right now I would probably go cheap with a Samsung 67" DLP/LED set, just for the size. Then a few years later the really larger 70"+ LCD panels should be more reasonable. I wouldn't rule out a plasma, but I think the technology is fading, even with the great picture quality of the Kuros, Panasonics, Samsungs, and Vizios. My room is also set up for front projection, but I'm so spoiled watching everything on the Q, I don't want to go smaller for all other viewing.

I signed up for the GE warrantty within the first year. Used it last month to replace the lamp. Zero problems. I believe the purchase was a good decision. Ted

Good to learn you had a positive experience. I was wondering what sort of technician GE would dispatch. I'm seeing the loss of contrast that others have mentioned - early stage of OB failure? My concern is a technician would say, "Gee, your picture looks fine to me" although it's not what it should be. Appreciate any thoughts on what to expect and/or how to communicate the OB issue effectively to a technician. Thanks!

Hello...we moved here from Saratoga

Hope that you're enjoying Portland. Saratoga is beautiful town - I got installation assistance with my Q from Audio Arts in Saratoga - maybe you knew of them. They're out of business now, sadly.

Can anyone recommend a calibration pro who works in the San Jose area? Reasonably priced, preferably. Thanks much!

Has anyone had their set fail displaying 9 red flashes on the Power/Standby LED?

I recently had my OB replaced and everything worked great for a week or so. Now following power up the set will not display a picture although it sometimes provides sound.

I initially get a green flashing LED. The LED flashes until the set turns itself off. The LED then flashes red 9 times for several cycles before turning off completely. The first thing I did was unplug and reinstall the almost new lamp. Following this the set powered up perfectly. The problem reappeared after cycling power. I get the exact same results with a brand new lamp.

Qualix told me that I have to call Sony to open another work order even though the problem only occured after they serviced the set. Good thing I still have my older, reliable XBR950 to watch in the meantime, although I did have the OB on that set replaced a couple of years ago.

Good to learn you had a positive experience. I was wondering what sort of technician GE would dispatch. I'm seeing the loss of contrast that others have mentioned - early stage of OB failure? My concern is a technician would say, "Gee, your picture looks fine to me" although it's not what it should be. Appreciate any thoughts on what to expect and/or how to communicate the OB issue effectively to a technician. Thanks!
Can't comment on the quality of the tech. I told the tech what the problem was over the phone when the visit was scheduled, and he came with a new lamp. Didn't even turn the TV on, just replaced the lamp and did a quick check of the lamp turning on. Tech took away the old lamp. BTW, the option for a DIY lamp replacement on the GE call in phone tree is a no go--have to have an in-house service call.
The tech sent by Sony when the set was under Sony warranty and needed OB replacement was top notch.

Good to learn you had a positive experience. I was wondering what sort of technician GE would dispatch. I'm seeing the loss of contrast that others have mentioned - early stage of OB failure? My concern is a technician would say, "Gee, your picture looks fine to me" although it's not what it should be. Appreciate any thoughts on what to expect and/or how to communicate the OB issue effectively to a technician. Thanks!

The technician can only go by what he sees. If the picture looks good to him then he may not want to do anything for you.

The built in Qualia 006 generated test patterns on my set looked perfect. Color looked perfect. But my real time viewing experience told a different story. Colors lacked the depth they once had and I also saw a general greenish tint at times. My gentle but persistent complaining paid off and Sony finally agreed to let Qualix replace the OB. The missing color punch returned with the new OB.

My recommendation is to be nice but firm. You should also point them to this forum and mention the experience of other people with your problem.

Hmmm...

Here's an idea of how Sony might compensate us and get us out of our Qualias...

;)

http://www.sonystyle.com/webapp/wcs/stores/servlet/ProductDisplay?catalogId=10551&storeId=10151&langId=-1&productId=8198552921665532063

. . . if I have to I'll even pay for shipping.

Hope that you're enjoying Portland. Saratoga is beautiful town - I got installation assistance with my Q from Audio Arts in Saratoga - maybe you knew of them. They're out of business now, sadly.

No, it has been a while since we lived in Saratoga. We used to get stuff at Century Stereo...even our Nakamichi Dragon.

Small world. I also had a Dragon, along with a Sony CD player, Yamaha amp, tuner and ADS speakers (and a Panasonic VCR - W/Dolby!). I had a Laser Disc player that came with the system, becuase I bought it from a college kid whose father had just given it to him for a wedding present. The bride dumped him and he sold it all to me after having it only 6 months because it all reminded him of his newlywed. It was the early 80's and my first fairly nice system. God only knows what he did with the money, as he was watching Miami Vice and pretending he was Sonny Crockett.

Has anyone had their set fail displaying 9 red flashes on the Power/Standby LED?

I recently had my OB replaced and everything worked great for a week or so. Now following power up the set will not display a picture although it sometimes provides sound.

I initially get a green flashing LED. The LED flashes until the set turns itself off. The LED then flashes red 9 times for several cycles before turning off completely. The first thing I did was unplug and reinstall the almost new lamp. Following this the set powered up perfectly. The problem reappeared after cycling power. I get the exact same results with a brand new lamp.

Qualix told me that I have to call Sony to open another work order even though the problem only occured after they serviced the set. Good thing I still have my older, reliable XBR950 to watch in the meantime, although I did have the OB on that set replaced a couple of years ago.

I think that is a unique problem. I have never heard of it providing sound without picture (of course I imagine many of us don't use the Q's speakers). My first thought is that something is frying the bulbs.. Do you notice if they seem to be broken? In any case it doesn't sound like the run of the mill problems we have had (bad OB or bulb burnt out). I find it particularly interesting that it fired back up with a new bulb (which is why I suspect it might be eating bulbs) as if it had a permanent problem with the electronics I wouldn't expect a new bulb would allow it to turn on at all.

Small world. I also had a Dragon, along with a Sony CD player, Yamaha amp, tuner and ADS speakers (and a Panasonic VCR - W/Dolby!). I had a Laser Disc player that came with the system, becuase I bought it from a college kid whose father had just given it to him for a wedding present. The bride dumped him and he sold it all to me after having it only 6 months because it all reminded him of his newlywed. It was the early 80's and my first fairly nice system. God only knows what he did with the money, as he was watching Miami Vice and pretending he was Sonny Crockett.

My Sony CD player, that I still have connected to my Meridian is the 707esd. That was when they were $2000.

Hmmm...

Here's an idea of how Sony might compensate us and get us out of our Qualias...

;)

http://www.sonystyle.com/webapp/wcs/stores/servlet/ProductDisplay?catalogId=10551&storeId=10151&langId=-1&productId=8198552921665532063

Small item you missed.
The $19,999.99 MSP

Sony will more than make up for that by keeping our business ;P

I think that is a unique problem. I have never heard of it providing sound without picture (of course I imagine many of us don't use the Q's speakers). My first thought is that something is frying the bulbs.. Do you notice if they seem to be broken? In any case it doesn't sound like the run of the mill problems we have had (bad OB or bulb burnt out). I find it particularly interesting that it fired back up with a new bulb (which is why I suspect it might be eating bulbs) as if it had a permanent problem with the electronics I wouldn't expect a new bulb would allow it to turn on at all.

The lamp is not blowing out, it is just turning off.

I think the technician that replaced my OB may have loosened or damaged the power connection to the lamp. I find that if I push in on the right side of the lamp the set will then power up, at least for a while. When it dies the lamp and cooling fan turn off. I can also sometimes hear a click when I push in on the lamp so there may be a switch hidden where I can't see. The lamp appears to be properly seated and is securely fastened.

I am scheduled for service this week.

Small item you missed.
The $19,999.99 MSP
That was exactly my point and why I added the ;)

At first I thought the idea WAS silly, but that's the closest thing Sony sells to what we bought -- very high tech with LED backlighting that is the best they can make at this point in time. That despite the fact that it is is, in some performance aspects, actually a step down for us.

Given that their cost is under half of retail, it's not much of a stretch, and it would be a gesture that would change Sony's image -- from cad to hero -- for each and every Qualia owner. It would also put a high-end display into the hands of people who advise a lot of friends and family on what to buy.

Think about it; we were promised:

1. A display with the ultimate standards regarding engineering, design, materials, and build quality.

2. Service that was second to none

3. A flagship product that we could trust, since it had the might of Sony behind it.

And now, a few years down the road, what did we get? In my case a great set with a countdown clock until OB failure. Me trying to explain to my wife and daughter why I'd really like them to not leave the set on because I want to make it last. That's just ridiculous...

Yes I agree that would be the best move for Sony as a company,
Step up and show what there made of, well Sony do you need my address……

Brt3,

Well stated.

EXACTLY what we were promised, why we bought our Qualia 006's and how stupid we feel now at the mercy of Sony's $5,000 OB replacement cost (IF they even remain available) after our short warranties expire.

It rarely pays for a company to kick sand in the face of its best customers . . .

That was exactly my point and why I added the ;)

At first I thought the idea WAS silly, but that's the closest thing Sony sells to what we bought -- very high tech with LED backlighting that is the best they can make at this point in time. That despite the fact that it is is, in some performance aspects, actually a step down for us.

Given that their cost is under half of retail, it's not much of a stretch, and it would be a gesture that would change Sony's image -- from cad to hero -- for each and every Qualia owner. It would also put a high-end display into the hands of people who advise a lot of friends and family on what to buy.

Think about it; we were promised:

1. A display with the ultimate standards regarding engineering, design, materials, and build quality.

2. Service that was second to none

3. A flagship product that we could trust, since it had the might of Sony behind it.

And now, a few years down the road, what did we get? In my case a great set with a countdown clock until OB failure. Me trying to explain to my wife and daughter why I'd really like them to not leave the set on because I want to make it last. That's just ridiculous...

all these complaints/sentiments really need to be run up the flagpole at sony ... either through "connections" or in the form of a legal complaint ... short of that we are being vocal but unheard :(

As far as I can tell from our thread posts, Sony has responded to the Q owner(s) who actually had OB failure(s) out of warranty. We all understand the issue is the potential prospect that we won't get a useful life expectancy out of our sets. I want to remain hopeful that Sony won't alienate a select group who should be considered a very elite clientele. There is no confusion among our ranks, just concern.

Model: KDS-70Q006

This information can be found on the Sony eSupport web site at esupport dot sony dot com, directly at: http://esupport.sony.com/EN/news/article278

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the KDS-70Q006 QUALIA televisions until June 30, 2010, regardless of purchase date.

For any customer who requires repair of the optical block on this affected model, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions.

To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

With my extended warranty expiring in 2011, now I've spent $500 for a one-year extended warranty, at least as far as an OB failure goes.

Looks like Sony is reading this blog. Don't know what effect this will have on the potential class action suit--I'll be meeting with the Houston lawyer soon and will find out. Meeting scheduled for Tuesday, this week, was cancelled because of intervening business on both parts.

I purchased my set in 4/05. Sony OB warranty now goes to 6/10, which hopefully means that OB parts will still be available for a while after that date. My original OB was replaced at roughly 2 years usage. So, if the OB is still the original design, the next replacement will be in 4/09--still in Sony's extended warranty and with a grace period of another year if it lasts longer. Current wisdom is that the OB longevity is related to environment and usage-- which has not changed for me--so I expect roughly equivalent time to failure.

I purchased the GE additional 5 years warranty, which I am now in, for a cost of $770. It covers everything, including bulbs. So, my third OB failure after the second one is done by Sony (assuming no change in the design) will be about 4/11--still in the GE extended warranty, which runs to 4/13. GE will probably opt for the "fair market buyout" provision in the service contract, rather than ponying up for an OB replacement (assuming Sony even has parts a year after they end their warranty support). So, my Q006 will be toast when I need a third OB replacement. In the meanwhile, lamps seem to be lasting about 18 months. I've just had my first replacement on the GE warranty (the first replacement was the free one Sony gave out), and I can expect two more lamps from GE, at a cost saved by me of $900. All in all, the GE warranty was a good deal, even if Sony has extended their OB warranty. And, if the Sony replacement OB's last a little longer than 2 years, I may get two more lamps from GE; if I am lucky enough for the second OB failure to come just before the Sony extended warranty expires. I am sure that GE will not pay for an OB replacement even if the parts are available, since it would make more sense for them to opt for the "fair market value".

Or, all of this could be moot and Sony actually fixed the flaws in the OB. If this had happened, I'm sure that Sony would have said so--so I think this is roughly equivalent to pigs flying.

Or, all of this could be moot and Sony actually fixed the flaws in the OB. If this had happened, I'm sure that Sony would have said so--so I think this is roughly equivalent to pigs flying.

Good to see Sony is listening and responding.
I would like to see them state if impovements have been made to the OB.

What say you Sony ? Yea or Nay ?

This makes me feel stronger about the new 70-inch KDL-70XBR7 Sony 70" LCD that is getting positive reviews.

I still have an issue with people who may not have many hours on the set. I do not see why Sony can not give the OB a warranty of at least the lifetime of the Q, or perhaps 10 years if not longer. For those of us who only use the Q for BluRay and Football, we may not see OB issues 'til it is too late.

I also am concerned that my contrast and color saturation is very poor now. Is this the start of OB issues and will Sony replace the OB because of this?

So, what is the "2004 Model year"? Is that all of our Q006's?

For those of you that do have your optical blocks replaced I highly recommend taking a very close look at image quality before letting the technician leave.

I just had my optical block replaced for the second time in three weeks (refer to my earlier post for problem details). I now know that nine flashes indicates a high OB temperature. The sensor is not actually part of the OB but is mounted just above it and plugs into another card.

The technician initially was not sure why the OB was overheating so he replaced the OB again. His quick testing seemed to indicate that all was okay and he left. After he left I did my own image testing including the memory stick gray screen test and discovered that screen color purity is terrible. Instead of the uniform gray screen I had with the previous two OB's this one has areas of grayish-green. I can also see the problem on any B/W image. This is a brand new OB so what does that tell you about build and test quality.

The technician now wants to put the OB he just took out back in. He seems to think that a mistake he may have made during the installation of the OB he just took out may have been the cause of the heat issue.

Even when the set finally gets properly fixed I will have very little confidence in its longevity. I wish I never bought it.

I have to admit if this is all they are going to do it is totally inadequate. If they have a design that will fail reasonably reliably after about 3 years of normal use then they put the "extended warranty" period so that it is only 5 years out at most that seems designed so that it dies just out of warranty the second time (or the first time for any unlucky 2007 purchasers).

None of us paid 15k so that we could have a chunk of junk somewhere between the 3rd anniversary and just after the 5th anniversary . For those of us who purchased our extended through Sony it only puts us out to 6 years (which means touch and go if the OB will fail the 2nd time within coverage or just out).

The cost per year to operate the Q is insane at those life expectancies. At least Sony is admitting they have a dud but to go and give us an extended warranty that is less than the ones that almost all of us purchased already is pointless and an insult. We are getting nothing out of this.

thesirjay,

What you said.

One hopes that this is a legal theory that will fly with the class action lawyers.

I have lost count of the number of cutting edge Sony products I've owned at premium prices--from the first Betamax VCR, first CD player, VHS VCR's, Hi-8, receivers, multiple CRT TV's ad nauseum through the Q006. Just because Betamax failed commercially (because the porn industry went with VHS), it doesn't mean that it wasn't the best system and I used my Betamax VCR for many years as a time-shifter (until TIVO).

No more. I don't think Sir Howard Stringer's Sony is the same Sony I supported for so many years. They made a technology goof with SXRD. The old Sony would admit it and take care of it's loyal customers. This Sony is concealing whether the OB is fixed, or only replaced. It is extending it's warranty, but only to capture the first OB failure for most owners. I am still using a 29" Sony CRT TV that is many years old. For the price and advertising on the Q006, I thought I had a similar life in the Q.

I lose no opportunity to tell people to stay away from any new Sony products. We the customers are now their product testing lab, and we will be abandoned if they have problems. I might feel differently about Sony's response to extend the warranty if I had purchased one of the XBR TV's with SXRD technology. But I bought Sony's "Lexus" Qualia line to the "Toyota" XBR's. At this point, nothing less than a buyback will satisfy me.

Trying to come up to speed on this issues: are all the 006 OB's guaranteed to fail? Or do some hang in there? Thanks!

I agree that Sony's extended warranty for the OB should be for at least 10 years or longer. It is a known defective part on a very expensive TV that we all thought would last longer than the warranty period. If they want to give me a trade in equal to what I paid for the 006 on their 70" LCD, I would consider that, but I would have to see one first.

PS, I am really hoping to have my lung drainage tube removed mid-week. This 1/2 tube goes in my side and extends several inches uder the lung.

Great to see you DD - I hope soon the only tube you have will be a snorkel :). On the repair side I think this is at least a bit of a good sign. Sony has acknowledged they have a problem - that won't help them from the liability side. When they say that there is a problem with the OB that is causing them to extend the warranty we don't have to prove there is a problem with the OB (which was what was requiring purchasing 006's and evaluating etc). Hopefully we can proceed directly into whether or not their remedy is sufficient (which I think we agree it is not).

so does everyone here have a 2004 model year q?

so does everyone here have a 2004 model year q?

I guess mine is. I purchased it in March 2005. It was on the second shipment to the US with the SN of 436.

I guess mine is. I purchased it in March 2005. It was on the second shipment to the US with the SN of 436.

I asked the same thing. I would think that Model year is when they were in the product line. I bought mine in April 2005, SN 507.

Mine was manufactured Nov 2005, purchased in Jan 2006. SN 2002306

December 2004, SN 2000012 - I am interested in seeing who beat me off the assembly line :).

December 2004, SN 2000012 - I am interested in seeing who beat me off the assembly line :).

You win: Dec 2004 Ser # 2000020

You win: Dec 2004 Ser # 2000020

Mine was manufactured April 2005, purchased in November 2005. SN 2001279

so the people who have year 2005 models are SOL on this warranty extension?

this would also imply that something changed in the OB from their year 2004 design to their year 2005+ design...hmmm

so the people who have year 2005 models are SOL on this warranty extension?

this would also imply that something changed in the OB from their year 2004 design to their year 2005+ design...hmmm

Sure does. I looked at the ser # data I have collected from owners that have responded for a potential Class Action Suit to see if I can determine any trend. It's interesting. I have data from 12 people. Where I have data on ser #/mfg date and original or replacement OB, it appears that there is no consistent pattern for OB failure. I don't have complete data from all 12--for instance christefan did not give me his ser # or mfg date, but his OB has failed. Ser # 2000093 has had an OB failure. Ser # 2001279 reported still on original OB, but starting yellow/green tint. Ser # 2001807 (build May 05) and # 2002306 are on original OB. On the other hand ser # 2000184 has no issues, but I have no data on hours or environment.

To develop a better idea of this question, I would need ser #, build date, hours, and a self evaluation of the environment (pet hair, dust, temperature)

MPSAN gives his ser# and purchase date. Ser # is low, so it is probably an '04 mfg and is still on original OB. But, he reported only 656 hours so he may not have reached the MTBF for the original OB's

If it helps anyone, I'll dig up the information on my Q. It won't make a difference for me, I guess, because my 3 year Sony extended warranty takes me out about a year after the new factory warranty expires. I know I wouldn't have bought the warranty in the first place, but for the fact that all of these OBs were failing. And then mine went out, so I'm on #2, and my set sees very heavy usage.

Like many of the Q owners, if my OB fails after the 6th year of total coverage, then I'm left without a net. I will have felt like I had this beautiful woman of my dreams in my life, for a brief time of total bliss, and then she died.

Oh yeah, good thing I have such a woman who is my wife.

If it helps anyone, I'll dig up the information on my Q. It won't make a difference for me, I guess, because my 3 year Sony extended warranty takes me out about a year after the new factory warranty expires. I know I wouldn't have bought the warranty in the first place, but for the fact that all of these OBs were failing. And then mine went out, so I'm on #2, and my set sees very heavy usage.
Like many of the Q owners, if my OB fails after the 6th year of total coverage, then I'm left without a net. I will have felt like I had this beautiful woman of my dreams in my life, for a brief time of total bliss, and then she died.

Oh yeah, good thing I have such a woman who is my wife.

My Q is a bit newer #512 ,I believe. It is on the #2 bulb and #2 OB and the set has over 9000 hours on it.

I think Sony needs to step up and give us 10 years on the OB or tell us it has been updated and no green blob or yellow area problems will occur
after the 1st replacement.

My Q is a bit newer #512 ,I believe. It is on the #2 bulb and #2 OB and the set has over 9000 hours on it.

I think Sony needs to step up and give us 10 years on the OB or tell us it has been updated and no green blob or yellow area problems will occur
after the 1st replacement.

That would satisfy me.

so the people who have year 2005 models are SOL on this warranty extension?

this would also imply that something changed in the OB from their year 2004 design to their year 2005+ design...hmmm

The wording does not say Manufacturing date. It says Product line date, so I called Qualia and here is what I found out.

1. Do NOT call the number showing on the OB Warranty Sheet. They only tell you to call the Qualia line at 877-782-5423.
2. YES! All of us are included. As I thought, they cover all Q006 Qualias that were introduced in 2004 in their Product line. The 2004 does NOT mean the Manufacturing date at all.

I am MPSAN and I approve this message.
(Please make this stop!) :D

The wording does not say Manufacturing date. It says Product line date, so I called Qualia and here is what I found out.

1. Do NOT call the number showing on the OB Warranty Sheet. They only tell you to call the Qualia line at 877-782-5423.
2. YES! All of us are included. As I thought, they cover all Q006 Qualias that were introduced in 2004 in their Product line. The 2004 does NOT mean the Manufacturing date at all.

I am MPSAN and I approve this message.
(Please make this stop!) :D

thanks, mpsan...your efforts are much appreciated.

seems odd why they would bother to add that seeminly qualifying language if in the end they mean all Q 006s ever produced :confused:

thanks, mpsan...your efforts are much appreciated.

seems odd why they would bother to add that seeminly qualifying language if in the end they mean all Q 006s ever produced :confused:

I agree. Also, I did ask about the issues I have with low contrast and low blue/green color density. She said I could have the set looked at and if the OB needs changing it will be covered. However, if it is not the OB, I will have to pay for the service call. I wonder what GE's take on this would be?

I agree. Also, I did ask about the issues I have with low contrast and low blue/green color density. She said I could have the set looked at and if the OB needs changing it will be covered. However, if it is not the OB, I will have to pay for the service call. I wonder what GE's take on this would be?

Yeah don't you love the "if we decide it is our problem then it is, if not you get the bill" attitude? Particularly galling when you purchase an extended warranty or in cases like this where they say they screwed up something and are extending it only for that part. Regardless of how bad it is you just never know what the repairman will "think" the problem is. For subtle stuff it gets even worse since the only true way to know is to replace the item (at a huge cost) and see if that works. Of course Sony doesn't want to try that (and even if they did the "gotcha" factor would be too darn high if they decided it wasn't the OB).

I wonder what GE's take on this would be?

I fear it would be the same scenario as the HMO, oh look it isn't our problem its a known pre-existing defect covered by the manufacturer - they should be the ones to pay not us. Maybe I am pessimistic but corporations do tend to write things in their own favor. It seems like a no win scenario - if you go with GE they are likely to find "nothing wrong" as coughing up for the OB would be a huge expense - or if they have a note about the Sony warranty extension "yes but that is covered by the manufacturer go speak with them". If you go with Sony they may go with "nothing wrong, normal degradation" or "yes but its not the OB". Lets hope things aren't as pessimistic.

My 006 - serial 2000879 - has also succumbed to OB failure.

If anyone could refer me to a good authorized Sony repair center in the San Jose area, I'd sure appreciate it.

Thanks and good luck to us all!

My 006 - serial 2000879 - has also succumbed to OB failure.

If anyone could refer me to a good authorized Sony repair center in the San Jose area, I'd sure appreciate it.

Thanks and good luck to us all!

Call the Qualia line at 877-782-5423 and the Sony Qualia rep will give you some places they recommend.

Manufacture Date - Dec 2005
Serial # 2002407

Insane green shift started about a year ago, had it serviced 6 months ago. Replaced OB. All is better. Still on the fence about purchasing an extended warranty. I feel like I have to since there are so many of us who experienced this problem.

Paul

I could use some input.

I just noticed a small "something" behind the front of the Q screen. I can't tell if a bug got in there, or it's a speck of dust or debris. But it's there nonetheless, and I see it too often to try and pretend it's not there.

Any suggestions? Once a bug crawled behind an LCD panel and it cost me a ridiculous amount of money for a repairman to take the whole thing apart, which is what the manufacturer confimed had to be done.

Thanks.

I could use some input.

I just noticed a small "something" behind the front of the Q screen. I can't tell if a bug got in there, or it's a speck of dust or debris. But it's there nonetheless, and I see it too often to try and pretend it's not there.

Any suggestions? Once a bug crawled behind an LCD panel and it cost me a ridiculous amount of money for a repairman to take the whole thing apart, which is what the manufacturer confimed had to be done.

Thanks.

where is it; got any pics?

if it is in the light engine i imagine you're screwed as with your lcd in the past. but if it is simply behind the front protective panel, perhaps you can get to it.

i once noticed a critter crawling around but fortunately it didn't stay in the light path and i never saw it again.

I'm giving it a few days to go away, which is doubtful, so I'll probably call the same guys that changed my OB. I trust them to give me an honest take on it, and I'll go from there.

Anybody heard when we might receive the certificates from the 1080p SXRT class action fthat we can spend at the Sony Style store ?

Anybody heard when we might receive the certificates from the 1080p SXRT class action fthat we can spend at the Sony Style store ?

I called the number on our form. It still has a recording that it should be confirmed by 11/03. If we get that recording...and we still do...it means the court did not decide yet.

Any other Q owners in Texas? At the advice of attorney's, I am going dark on the subject of a possible class action for the Q.

At the advice of attorney's, I am going dark on the subject of a possible class action for the Q.


Are you able to (publicly) elaborate?

Guys,

So it's great that Sony is extending the OB coverage somewhat, however can I still take out an extended warranty if I want to?

My set will be three years old at the end of January. I called Sony today and they said extended warranties could only be taken out within the first 12 months of owning the product.

Thoughts/suggestions?

Thanks,

Paul

Paul,

I bought an extended warranty from Sony over two years after I bought my Q. I don't know the policy on the GM warranty.

Good luck.

Are you able to (publicly) elaborate?

No. But I do need to know of any other Q owners in Texas.

q owner in dallas

PGrimshaw.
Sony will sell you the warranty; you just need to talk to the right person up the food chain. I got mine at the end of three years, and I am sure others did.
The "One Year Limit" is for the Sony warranties that expire after one year; the Q warranty is three years, an anomaly for Sony.
Dave

Paul,

I bought an extended warranty from Sony over two years after I bought my Q. .

So did I.

Maybe my Q flew over Texas airspace on its way from the West Coast . . . .

PGrimshaw.
Sony will sell you the warranty; you just need to talk to the right person up the food chain. I got mine at the end of three years, and I am sure others did.
The "One Year Limit" is for the Sony warranties that expire after one year; the Q warranty is three years, an anomaly for Sony.
Dave

Thanks guys - I will get back on them and report.

Paul

I love my 006 and am getting ill reading this. I planned on keeping and enjoying it a very long time! I bought it from Outlaw Audio last year, in October so I have 2 years of warranty left. Production date is not handy but I imagine it was later production.

If they did indeed re-engineer the OB for longer life, I would even pay the $5k to repair it if I had to, a few years from now. I'm just hoping mine lasts a good while and maybe even that I got a good one out of the box (dream on...)

Someone else asked, but no one replied so I will try as I would like to know... are all Qualia 006 OBs guaranteed to fail, or do some of them hang in there?

I love my 006 and am getting ill reading this. I planned on keeping and enjoying it a very long time! I bought it from Outlaw Audio last year, in October so I have 2 years of warranty left. Production date is not handy but I imagine it was later production.

If they did indeed re-engineer the OB for longer life, I would even pay the $5k to repair it if I had to, a few years from now. I'm just hoping mine lasts a good while and maybe even that I got a good one out of the box (dream on...)

Someone else asked, but no one replied so I will try as I would like to know... are all Qualia 006 OBs guaranteed to fail, or do some of them hang in there?

The majority of Q owners have had the experience that with a sufficient number of viewing hours, the first (original ) OB will start to exhibit problems of a yellowish tint or uncontrollable green screen. There has been no average number of hours calculated as to when that may occur.
The easiest method of checking is to view the white screen displayed without inputting a photo memory stick. The screen should be uniformily white in its entirety.

The majority of Q owners have had the experience that with a sufficient number of viewing hours, the first (original ) OB will start to exhibit problems of a yellowish tint or uncontrollable green screen. There has been no average number of hours calculated as to when that may occur.
The easiest method of checking is to view the white screen displayed without inputting a photo memory stick. The screen should be uniformily white in its entirety.

Still all white. Has any original Qualia owner NOT had their set go bad, even after considerable use? Please chime in if you are a lucky one!

Still all white. Has any original Qualia owner NOT had their set go bad, even after considerable use? Please chime in if you are a lucky one!

I have about 8500 hrs on my Q now, just starting to see some yellowish green tent now,
My Q is 3yrs old as of yesterday.

No. But I do need to know of any other Q owners in Texas.I have Divedude in Waxahatchie and jp2 in Dallas. Any others? PM me, please. It will go no farther than me, without your agreement.

PGrimshaw.
Sony will sell you the warranty; you just need to talk to the right person up the food chain. I got mine at the end of three years, and I am sure others did.
The "One Year Limit" is for the Sony warranties that expire after one year; the Q warranty is three years, an anomaly for Sony.
Dave

Guys, so far no go, both via the Sony warranty ph # and via Sony Style. HAS to be purchased within the first 12 months.

Is there a number specifically for the Qualia? None of the folks above seemed to have a clue...

Paul

Pgrimshaw,

Here is the Qualia number 877-782-5423.

Pgrimshaw,

Here is the Qualia number 877-782-5423.

Just got off the phone with Qualia. He could not help me with the warranty (my set was purchased new 13 months ago) and just referred me back to Sony's warranty company, who shot me down earlier today based on the age of my set. I asked about the warranty extension to 2004 model year Qualias, and he said it was only offered to that year and I would not receive it. I asked why and he said that the problem was specific to Qualias of that year and Sony found and corrected the problem. Sounds fantastic, I hope it is true or at least the later sets are much better. They do still sell SXRD front projectors so the technology itself must not be inherently unviable. The fact that there is still someone answering the phone "Qualia" must bode well for us somewhat.

I also spoke with my local retailer who sold at least a dozen Qualias. They have been servicing Sonys for decades and are strong supporters of the brand. Their tech has not replaced a single Qualia OB on any of the sets they have sold!

Somewhat OT: have the front projector SXRDs had OBs failing all over the place?

Just got off the phone with Qualia. He could not help me with the warranty (my set was purchased new 13 months ago) and just referred me back to Sony's warranty company, who shot me down earlier today based on the age of my set. I asked about the warranty extension to 2004 model year Qualias, and he said it was only offered to that year and I would not receive it. I asked why and he said that the problem was specific to Qualias of that year and Sony found and corrected the problem. Sounds fantastic, I hope it is true or at least the later sets are much better. They do still sell SXRD front projectors so the technology itself must not be inherently unviable. The fact that there is still someone answering the phone "Qualia" must bode well for us somewhat.

I also spoke with my local retailer who sold at least a dozen Qualias. They have been servicing Sonys for decades and are strong supporters of the brand. Their tech has not replaced a single Qualia OB on any of the sets they have sold!

Somewhat OT: have the front projector SXRDs had OBs failing all over the place?

Sorry, but as I was told it was NOT for the 2004 Build date. It was for the product that became available during the 2004 Product introduction year, and they told me the OB will be covered for all of our Qualias no matter what the build date was.

Sorry, but as I was told it was NOT for the 2004 Build date. It was for the product that became available during the 2004 Product introduction year, and they told me the OB will be covered for all of our Qualias no matter what the build date was.

That is six years from mid-2004, correct? If so my factory warranty is a bit longer- it isn't up until 10/2010. You said, "they told me the OB will be covered for all of our Qualias no matter what the build date was." Did they say how long they would cover our OBs?

Guys, so far no go, both via the Sony warranty ph # and via Sony Style. HAS to be purchased within the first 12 months.

Is there a number specifically for the Qualia? None of the folks above seemed to have a clue...

Paul

PGrimshaw,
I will look at my files when I get home later today, I will give you the name and number of the person that wrote up my extended warranty. Hope it will help

PGrimshaw,
I will look at my files when I get home later today, I will give you the name and number of the person that wrote up my extended warranty. Hope it will help

Please post it here for all of us.

Originally Posted by mpsan
Sorry, but as I was told it was NOT for the 2004 Build date. It was for the product that became available during the 2004
Product introduction year, and they told me the OB will be covered for all of our Qualias no matter what the build date was.
That is six years from mid-2004, correct? If so my factory warranty is a bit longer- it isn't up until 10/2010. You said, "they told me the OB will be covered for all of our Qualias no matter what the build date was." Did they say how long they would cover our OBs?


Here is the Sony extended warranty


Model: KDS-70Q006

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the KDS-70Q006 QUALIA televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on this affected model, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

It could not be written any clearer.

All KDS-70Q006 QUALIA televisions until June 30, 2010. Any reimbursements until January 31, 2009
Reimbursement offer limited to U.S. resident end users who paid out-of pocket fees for optical block estimates and/or repairs and is limited to costs of optical block and labor expenses to replace it.


The Sony Reimbursement claim form is available here (http://esupport.sony.com/US/perl/support-info.pl?template_id=1&info_id=371)

Stew

This is a bad deal for all of us, and especially bad for those who bought a Q within the last two years.

Bring on the class action!

Originally Posted by mpsan
Sorry, but as I was told it was NOT for the 2004 Build date. It was for the product that became available during the 2004
Product introduction year, and they told me the OB will be covered for all of our Qualias no matter what the build date was.



Here is the Sony extended warranty


Model: KDS-70Q006

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the KDS-70Q006 QUALIA televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on this affected model, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

It could not be written any clearer.

All KDS-70Q006 QUALIA televisions until June 30, 2010. Any reimbursements until January 31, 2009
Reimbursement offer limited to U.S. resident end users who paid out-of pocket fees for optical block estimates and/or repairs and is limited to costs of optical block and labor expenses to replace it.


The Sony Reimbursement claim form is available here (http://esupport.sony.com/US/perl/support-info.pl?template_id=1&info_id=371)

Stew

That is six years from mid-2004, correct? If so my factory warranty is a bit longer- it isn't up until 10/2010. You said, "they told me the OB will be covered for all of our Qualias no matter what the build date was." Did they say how long they would cover our OBs?

Yes, it says in the PDF that it was 'til June 30, 2010.

Please post it here for all of us.

Ok, here is the info on my extended warranty.
Sony is using a company call service net solutions to write the extended warranty.
I talked with a Tommy Gilmore, Head of customer service; I also talked with a young lady named Kendall at Service Net Solutions, here is that number 1-812-258-4154
I purchased my extended warranty in August of 2008 for $809.97 for 3yrs, my extended warranty runs out in November of 2011. I bought my Q in November 2005.
After posting numerous post on Sony website and calling corporate headquarters and E-mailing, I finely received a call from Tommy Gilmore later the next day and was told that someone from corporate had called them and said to write him a extended warranty.

Here is the link to the Sony website That I posted on.
http://news.sel.sony.com/electronicsblog/?p=4#comment-17664

I hope this helps.

Well, I tried to get my OB replaced, but I think it was beyond the skill of the TV repair folks who were dispatched. My poor 006 is in pieces. Hopefully, the next repair visit will go better.

I've been looking around and can't find a 70-inch set worth considering ... just low-end Samsung DLP's. The Pioneer Kuro's look good, but the largest is 60-inch ...

Any suggestions on how to replace a Qualia? Thanks!

You are still under warranty as per Sony and they are obligated to fix your set. Can you have them send different technicians, who will get it right?


Well, I tried to get my OB replaced, but I think it was beyond the skill of the TV repair folks who were dispatched. My poor 006 is in pieces. Hopefully, the next repair visit will go better.

I've been looking around and can't find a 70-inch set worth considering ... just low-end Samsung DLP's. The Pioneer Kuro's look good, but the largest is 60-inch ...

Any suggestions on how to replace a Qualia? Thanks!

Well, I tried to get my OB replaced, but I think it was beyond the skill of the TV repair folks who were dispatched. My poor 006 is in pieces. Hopefully, the next repair visit will go better.

Get a different tech! I had the same problem my first time (involved the technician swearing and noises I never want to hear from my Q). After switching the service company (something which Sony was happy to let me do) I was able to get it fixed very professionally by someone who knew what they were doing. From everything I have heard the Q is not that bad for someone who knows a lot about the Sony SXRDs but it is a bit different than the others.

Thanks for your replies. I got the company owner to send his senior technician and my 006 is operational again.

I can't believe what a difference the new OB makes. I knew the picture quality was not what it used to be, but I had forgotten how good it can be. I don't think there's a set on the market today that can match it. I am thrilled to have my Qualia back ... I hope it lasts.

Thanks for your replies. I got the company owner to send his senior technician and my 006 is operational again.

I can't believe what a difference the new OB makes. I knew the picture quality was not what it used to be, but I had forgotten how good it can be. I don't think there's a set on the market today that can match it. I am thrilled to have my Qualia back ... I hope it lasts.

Does the picture look better than you remember it being when you first got it, any chance of it being the mythical improved, perfected OB that will not fail?

I hope mine lasts, too... but I am not optimistic, and will not be until Sony announces that they have indeed ironed out the failures of the 006 OBs and we can look forward to a long life from our sets once the new OBs are installed. I don't think their front projectors are failing like this, so it should be possible to iron it all out. Maybe they just need their feet put to the fire, and that could happen as the situation is definitely attracting attention. I learned today of an attorney researching a class action filed solely on behalf of Qualia owners, with the purpose of obtaining full refund ('a la Toshiba LCoS) or a guarantee of long-term longevity and support as one would have expected when the set was purchased. I'd hate to see my Q go but getting my money back would take a lot of the sting out of the disappointment this fearful situation has turned out to be. I was expecting at least ten years out of my set with lamp replacements, maybe even more... I think all of us were. Frankly I do not think 6 years is enough, and in many cases you don't even get a warranty extension depending on the purchase date.

Thanks for your replies. I got the company owner to send his senior technician and my 006 is operational again.

I can't believe what a difference the new OB makes. I knew the picture quality was not what it used to be, but I had forgotten how good it can be. I don't think there's a set on the market today that can match it. I am thrilled to have my Qualia back ... I hope it lasts.

Did you notice the stuff I am seeing...ie: muted green and blue?

P.S. I heard about all the goings on down there about the guy who shot 3 people. I hope he is found! I used to work near there!

GabGuy...was this class action from news you heard that has not even mentioned on this group?

GabGuy...was this class action from news you heard that has not even mentioned on this group?

The news was never mentioned here, of that I am certain... it is new.

...I've been looking around and can't find a 70-inch set worth considering ... just low-end Samsung DLP's. The Pioneer Kuro's look good, but the largest is 60-inch ... Any suggestions on how to replace a Qualia? Thanks!

http://www.amazon.com/Sony-Bravia-KDL-70XBR7-70-Inch-1080p/dp/B001GIPMNK/ref=sr_1_1?ie=UTF8&s=audio-video&qid=1226725989&sr=1-1
;) :D

brt3,

Yet another subtle hint.

The news was never mentioned here, of that I am certain... it is new.
Can you provide any info--I'm working with a lawyer group in Houston doing the same thing and the knowledge that there are competing groups could light a fire under both--all to the advantage of we owners. PM, if necessary.

The news was never mentioned here, of that I am certain... it is new.

Well, I hope you will keep us informed.

The 1080P line still has the recording about Nov 3rd!

Does the picture look better than you remember it being when you first got it, any chance of it being the mythical improved, perfected OB that will not fail?

I can't be sure if it's better than when I first got the set, but it's certainly at least as good. The blacks are back, the colors are so good I thought the picture was set to Vivid, but it's not. Even my wife who is not a nut like me can easily see the difference. It's easily once again the best picture I've seen on any set anywhere.

If you want to think you've got an OB problem, all you have to do is watch the new US version of "Life on Mars". It's shot to mimic early 70's film stock and has a very muted, somewhat flat, slightly greenish tint. We watched it the other night and I honestly thought -- at first -- that I either needed to relamp or was witnessing the first signs of OB failure...

Can you provide any info--I'm working with a lawyer group in Houston doing the same thing and the knowledge that there are competing groups could light a fire under both--all to the advantage of we owners. PM, if necessary.

I can't provide any info at the moment, but I would like to comment on your statement "all to the advantage of we owners." I think we are all of a single mind, and we need to stick together in this and see it through so we get some truly just compensation for this fiasco we have been lured into. I am confident that as a group we share this sentiment and will stick together.

What Sony has done is wrong- delivered a very expensive product that is not viable for its intended use, after promising us the world in terms of service and support... as well as long-term longevity so long as the lamp is replaced. (How many of you got that sales pitch?) IMHO even six years is inadequate. Who would buy a $13,000 set knowing it was a goner in 72 months- and that is just for the lucky ones who got the extension! Many of us will not be so lucky.

What sucks for us is no suitable replacement exists, like a 70" Pioneer Elite plasma. Top-echelon buyers don't like to be forced into downgrades and we are addicted to these sets that most of us paid really big bucks for. Even after the warranty is up I'd be willing to pay $5,000 every 4-5 years if that is what it took to have a Qualia in my living room, but I fear Sony is going to leave us high and dry as soon as they are able to, and not supply replacement parts, washing their hands of the matter. No way they are going to get away with that. They can fight it but this particular clientele has the guts to not bend and will see this through to the end :D

They need to guarantee us support for ten years, fix the OB for good or give us all of our money back. (What's good for Toshiba is good for Sony!) I for one just want an OB that is truly fixed! The front projectors work, why can't they make a Qualia that will last?

I'm no engineer, but it seems to me while some of the SONY (and QUALIA 004) front projectors share the same proprietery technology name, "SXRD," they are entirely different products. It is the optical block that is failing on the SXRD Rear Projection models. I don't believe a front projector even has an optical block (at least not built in the same fashion as RP).

My guess is that most Q owners would not be willing to pay over $5,000 for a repair, and therein lies the problem.

Based on what's out there at the moment, I'd probably go with the Samsung 67" LED set for around $2,000 and wear it out for 2-3 years. Then I'd buy something similar to brt3's beloved 70" LCD, but not Sony's. I would never, ever buy a Sony product the rest of my life. Nor would any of my family or friends who ask my opinion of what to buy.

I just hope that someone at Sony actually works up a model projecting the potential loss of sales that becomes exponential because we are Q owners. As a group we buy lots of stuff, are usually brand loyal, and people realize we might just know what we're talking about when asking for recommendations. This needs to be about the economics and not just the right thing to do.

i just hope that someone at sony actually works up a model projecting the potential loss of sales that becomes exponential because we are q owners. As a group we buy lots of stuff, are usually brand loyal, and people realize we might just know what we're talking about when asking for recommendations. This needs to be about the economics and not just the right thing to do.

+1

How many Qualias have been sold in the USA? Even if we are very vocal, I fear we have too few voices and could be drowned out.

I think Sony's only financial incentive will be when they are looking down the business end of a lawsuit...



I just hope that someone at Sony actually works up a model projecting the potential loss of sales that becomes exponential because we are Q owners. As a group we buy lots of stuff, are usually brand loyal, and people realize we might just know what we're talking about when asking for recommendations. This needs to be about the economics and not just the right thing to do.

+1

+2. I have hopes that Mitsubishi is still making RP sets when our Qualia debacle is resolved and they are producing a 70+ Laserview. The 65" is now out and the reports are of stunning color (and no lamps to replace). Hopefully, they are using the 65" size to give the technology a consumer-level test. They will never sell many of them as this size range and down is going to be the domain of flat panels. It's going to take a while for us to get our Sony problem resolved--probably about as long as the replacement OB's last. By then, the laserview will have been consigned to the dustheap of a good idea too late, or be successful at the 80" size.

As I have said before, today's Sony is not yesterday's Sony and I'm through dealing with them--and telling all of my friends, as well. Any company can make a mistake. Loyalty comes when a company deals with it's mistakes in a responsible manner.

I have no proprietary interest in how we get a Class Action suit--just that we get one.

I've considered every conceivable technology at every size. Three or four years out, the hopeful life expectancy of my second OB, if not a new and improved model, will see 65"-70" flat panels well under $5,000. Today I saw the first generation Sharp Aquos 65 incher in BB for 4K. It's lamp backlit, and it doesn't have 120hz, but still not a bad TV. My future "Q" will have improved black levels, and RGB LEDs.

I've considered every conceivable technology at every size. Three or four years out, the hopeful life expectancy of my second OB, if not a new and improved model, will see 65"-70" flat panels well under $5,000. Today I saw the first generation Sharp Aquos 65 incher in BB for 4K. It's lamp backlit, and it doesn't have 120hz, but still not a bad TV. My future "Q" will have improved black levels, and RGB LEDs.

You know there is the $19,999.00 70" Sony LCD.

In all earnest have you checked into viewing the Mitisubishi DLP Laser set ?
The 65" is out now with a 73" coming soon. The reviews have been very high on this set calling it the best ever. Not exactly flat panel at 10" thick.
Word is it can only be found at high end shops and not at BB or CC.

Just saw the 65" LED based Sharp Lcd. It's 13k and looks great. Deep blacks. I sold off my Q months ago and bought a 60" Kuro Elite. I haven't looked back since. The Kuro is near perfection,especially after a umr calibration. I got used to 60" quick! It was a major concern initially,but turned out to be a non-issue for me. I am only 9.5 feet away from the set though. I believe either of these sets are an excellent alternative to the Q with the Kuro being a much better value compared to the extra 5" of the Sharp. The Mitsu LaserVue also looks promising. None of this of course excuses what Sony is pretty much forcing us to do.

...None of this of course excuses what Sony is pretty much forcing us to do.

I believe that each Qualia owner scorned represents a much bigger loss in future income than Sony may realize. I buy a lot of gear year in and year out. I have a small home studio for recording and own several Sony audio recorders (4) and microphones (6). I shoot and edit my own video, so there's another two video cameras and several associated external mics. Since I also take a ton of photos each year, I'm always trying to keep current with developments there -- which means cameras, lenses, printers, etc.. I'm an audiophile too...

I'm NOT blathering about this to show off. My point is this -- I have a huge amount of audio, video, photo, and computer gear in my home. There are many Sony items I've considered over the past year, but I have either held off on these or purchased competing products -- all because of my declining confidence in Sony.

We tend to be early adopters and I get frequent inquiries (from friends and family) on what products they should buy. Since I don't want friends and family to be left high and dry, my responses have tended to avoid Sony now that their stance on the Q006 issue is clear.

I love that they've extended the warranty and that is clearly a step in the right direction. However, it's not enough for me. I bought this set -- despite it using a relatively new and unproven technology -- because of Sony's stance that this was a "statement" line that would provide unparalleled levels of customer service and support after the sale.

Based on that promise, there's only one course that would restore Sony's status in my eyes...

How about a new topic for this board: posting actual statements by Sony -- from either corporate OR sales -- regarding how Qualia was supposed to be a cut above the rest. Please remove the names of any Sony representatives.

Here's an excerpt from an email that was sent to me by a Sony employee (I've added the bold type):

There are plans to incorporate QUALIA into the general Sony Home Products Division. For now, production is halted. QUALIA was never meant to be a mass produced line. Each one of these products is hand made, only in Japan. Cierge members are entitled to preferential tech support and preferential pricing on certain Sony products. Below is my contact information. I look forward to working with you.

(sender's name removed)

C I E R G E
550 Madison Ave
New York, NY 10022
Phone: 212-833-4330
Fax: 212-833-8808

I'm sure others can do better -- that doesn't even begin to cover what I was told in conversation when I was still considering whether or not to make the purchase. I'll still have to sift through my pile of email, but will post more and better examples when I have time...

brt3,

If I were Sony, I'd just give you a 70" LCD and hope you went away ;-P

Yes, I'm aware of the Laservue, but I've read mixed reviews of the 65 incher. Let's see, buy an RPTV of a new and exciting technology that's claiming to have superior image quality, and an exclusive, proprietary display limited to a particular company.
Yogi would say sounds like "Deja Laservue" all over again.

Well I called the Sony service department Friday afternoon to report the problem with the OB on my Q,
I was contacted yesterday by the repair company and spoke with a service tech, he asked me what the unit was doing, and I told him about the yellowish green tint that was starting to cover the screen and was more noticeable on the black and white channels and the Q’s memory stick display. They are ordering a new replacement OB and will call me when that parts arrive. My Q is 3yrs old this month and has about 8600 hrs on it.
I’m in the market to purchase a new flat screen for my master bedroom, have been looking at the Samsung LN46A650T this LCD unit has a great looking picture and price, I find it very hard for me to even thing of buying a Sony unit now or in the future after being treated the way we have as a Q owners.
Sorry Sony, your lost!

That Samsung 52A650 is the one to beat in its price and category range. The only thing better is an LED backlit model, but you're paying a pretty hefty premium for it until LED matures.

Hey sofer,
I agree the Samsung LN52A650 is the best bang for the buck in the 52” class I haven’t ruled that one out yet, Thanks for your input.

Interesting. I am currently getting something like 2500 hours per optical block (number 3 coming Monday - second replacement). I run high altitude, low lamp mode; which I would think would make them last longer? However, I also run with the Iris shut down, which possibly would shorten the life? I "may" have slightly more dust than some, but low traffic and no pets (but since I'm in Florida, higher humidity). Just some data points while I wait for my shiny new OB :).

Interesting. I am currently getting something like 2500 hours per optical block (number 3 coming Monday - second replacement). I run high altitude, low lamp mode; which I would think would make them last longer? However, I also run with the Iris shut down, which possibly would shorten the life? I "may" have slightly more dust than some, but low traffic and no pets (but since I'm in Florida, higher humidity). Just some data points while I wait for my shiny new OB :).

ouch...that would be unacceptable to me and should be to sony as well...probably would have been cheaper for them to give you a new, comparable set!

ouch...that would be unacceptable to me and should be to sony as well...probably would have been cheaper for them to give you a new, comparable set!

I may be wrong, but doesn’t running high altitude change the fan speed into a faster mode?
My Q is built into a custom entertainment unit and may be blocking more of the dust from getting to the fans; the top of my cabinet is vented to allow the heat to escape from the top of the unit. Just something to think about,

I may be wrong, but doesn’t running high altitude change the fan speed into a faster mode?
My Q is built into a custom entertainment unit and may be blocking more of the dust from getting to the fans; the top of my cabinet is vented to allow the heat to escape from the top of the unit. Just something to think about,

Yes, that is correct, faster fan speed. If the OB problem is due to heat, it "should" help. If it's due to dust, it would hurt.

Another thread on this forum is reporting a "buyback" offer for an OB failure in an XBR. According to the report, the offer for a trade-in credit was made when an XBR owner made a green blob warranty claim. We should be primed for any new OB failures on our Q's and a similar offer. If the offer is indeed true, I hope it will apply to those of us that have had our OB's replaced, already--UNLESS Sony tells us that the new OB's have corrected the fault (lol). If a new failure is required, one hopes that it does not have to be within the new "extended" warranty for the OB's.

Hey Guys,
Just got off the phone with Sony service dept, they have me setup to replace the OB in my Q later this month. They also told me that Sony has a recall on the OB in the Q.

On a much lesser concern than the OB . . .

I still have a bug or piece of debris showing up behind the screen. It's about as big as an ant, and I notice it every time there's a light background. Does anyone know, or even advise, that I try to remove the front portion of the Q by unscrewing all of the screws around the frame?

Hey Guys,
Just got off the phone with Sony service dept, they have me setup to replace the OB in my Q later this month. They also told me that Sony has a recall on the OB in the Q.

A "recall" implies that the replacment OB's have a fix for the problem. Hope so.

A "recall" implies that the replacment OB's have a fix for the problem. Hope so.

You are correct, that's why I think we have to be skeptical about the terms used by anyone, until we hear it directly from someone high-up, in the know at Sony.

The person at the Sony Servie department may have meant "we're replacing the optical blocks because it's a known issue."

You are correct, that's why I think we have to be skeptical about the terms used by anyone, until we hear it directly from someone high-up, in the know at Sony.

The person at the Sony Servie department may have meant "we're replacing the optical blocks because it's a known issue."

Yes, and a true recall means that there was a fix and that EVERY older, original, block will be replaced for the asking!

Well, when they show up Monday (assuming nothing goes wrong), I will try to remember to get the part number off the two OB's. Of course since this is my third OB (including the one it came with), it might not mean anything if they are the same (though this one went bad, or they might still have some old ones in inventory)...

On a much lesser concern than the OB . . .

I still have a bug or piece of debris showing up behind the screen. It's about as big as an ant, and I notice it every time there's a light background. Does anyone know, or even advise, that I try to remove the front portion of the Q by unscrewing all of the screws around the frame?

Sofer,
is it behind the screen on the inside of the Q or behind the clear glass?

How do I tell?

How do I tell?

Yes I understand what you’re saying, let me take a look at my later today when I get home and I will get back to you.

Yes I understand what you’re saying, let me take a look at my later today when I get home and I will get back to you.


I don't see any screws on the outside that would give you access to the lens cover.

Maybe by flattening the plastic spray tube from a can of compressed air then gently getting under an edge close to the debris you could blow the piece of debris out of sight.

Thanks for the effort guys. The screws I'm talking about are the ones that are around the frame that are screwed in from the back. I'll check it out again.

Re: Class Action Suit I have a power of attorney for anyone who wishes to join as a party to the suit. Send me an e-mail to Ted Ankrum: ankrum@sbcglobal.net and I will reply with the POA as an attachment.

Well, I had my new OB installed today. He was quick and professional, and out in about 1.5 hours (he did a good job and also cleaned some). It looks like a brand new TV :). All colors are much brighter, and the dreaded yellow stain is gone. Being my third one, the alignment is not as good as the second, but better than the first (red is a little off on the sides). I could see no discernable part number difference between the two, but they could have changed the design, who knows...

Just a short message to all of the Q fans.
It is, after all is said and done, a time to give thanks for all that we have, to know that we are blessed in life, and to keep our families highest in our priorities.
May you all have a tremendous and marvelous Thanksgiving.
Watched "Atonement" last night with my wife in the "man-cave"; the Q made it a pleasure to watch.

So the OB failure is 2 for 2 in my world. I had mine replaced awhile back. And now my Dad had his replaced last week. So that really sucks. I sure hope my set lasts for awhile. My dad and I both have about 18 months left on our original 3 year warranty. I know I saw somewhere some stuff that Sony extened the warranty a bit. If someone could add it to the 1st post that would be nice so we can easily reference it in the future.

Strange thing happend the other night. My bulb is less than 1 year old and it made a loud Pop and that was it. Smelled like something fried and sure enough the bulb is toast. Had to order one for $249 from Amazon. Sucks I barely got any time out of the bulb.

Three months and four OB's later and my Qualia 006 is still not fixed.

Qualix couldn't repair the TV after replacing the OB twice so Sony sent another company over yesterday to replace the OB again. The new OB is better but not perfect. The previous, brand new, OB had a large green oval clearly visible on the screen. The new OB has a very large, faint green, rainbow shaped area on the screen. The entire image is also rotated to the right approximately 1/2". The rotation issue may have always been there but I only noticed it after the original OB was replaced.

I am really curious to see what their next step is. The tech told me that they usually replace a TV if it can't be repaired after 3 service trips and that was my fourth. The only 70" set that Sony has is the new, $19K LCD but is that a step up or step down? The new LCD set only has a 1500:1 contrast ratio. The Qualia 006 has a 3000:1 contrast ratio. I have not been able to locate any reviews on the new 70" LCD set.

I will not accept a smaller TV.

Three months and four OB's later and my Qualia 006 is still not fixed.

Qualix couldn't repair the TV after replacing the OB twice so Sony sent another company over yesterday to replace the OB again. The new OB is better but not perfect. The previous, brand new, OB had a large green oval clearly visible on the screen. The new OB has a very large, faint green, rainbow shaped area on the screen. The entire image is also rotated to the right approximately 1/2". The rotation issue may have always been there but I only noticed it after the original OB was replaced.

I am really curious to see what their next step is. The tech told me that they usually replace a TV if it can't be repaired after 3 service trips and that was my fourth. The only 70" set that Sony has is the new, $19K LCD but is that a step up or step down? The new LCD set only has a 1500:1 contrast ratio. The Qualia 006 has a 3000:1 contrast ratio. I have not been able to locate any reviews on the new 70" LCD set.

I will not accept a smaller TV.

RAJH, I totally hear ya...I would take the new 19K 70 inch Bravia in a heartbeat. I have never seen the picture, but I've heard that its amazing. I would certainly not take anything less than another 70 inch, totally agree with you there. There really aren't any other choices for a 70 inch, so press for it, and you deserve it after this kind of trouble. By the way, I'll accept any invitation to come see it as well :-) Nah, but seriously, let us all know how this goes for you.

I feel for you on the crap sandwich you've been fed here with your OB issues....not good at all. Sony ought to step up and get you the 70 inch Bravia.

-Brian

I am in agreement that RAJH deserves a replacement 70". However, I share his concern about whether a 70" LCD will have as good a picture as the Q006. True, it costs more money (didn't think that was even possible in this day and age ;)), but I wouldn't pull the trigger -- even if offered -- until you see it.

i just purchased a Sony 42" XBR8 for the bedroom upstairs. The picture does not come close to the Q006. Hopefully it will, after a umr calibration in January :o

One issue with LCD televisions is off-axis viewing. If you have seats that are not in the "sweet spot," that may be problematic. Good luck! :)

Re: Class Action Suit I have a power of attorney for anyone who wishes to join as a party to the suit. Send me an e-mail to Ted Ankrum: ankrum@sbcglobal.net and I will reply with the POA as an attachment.


Action Time

Sry to hear about your set,I would be pissed,anyone know how many Qualia sets were sold from the time they came out to the end?,and is there any way to know when OB will go or a common denominator.I have an 2005 and on my fourth bulb so good so far.

I am in agreement that RAJH deserves a replacement 70". However, I share his concern about whether a 70" LCD will have as good a picture as the Q006. True, it costs more money (didn't think that was even possible in this day and age ;)), but I wouldn't pull the trigger -- even if offered -- until you see it.

i just purchased a Sony 42" XBR8 for the bedroom upstairs. The picture does not come close to the Q006. Hopefully it will, after a umr calibration in January :o

One issue with LCD televisions is off-axis viewing. If you have seats that are not in the "sweet spot," that may be problematic. Good luck! :)

jb, if you want PQ that will best the Q, you should have picked up a Pio Kuro Elite plasma or one of the equivalent Panasonic plasmas...they truly best the Q ... only downside i see with plasmas is they are not "green" ...

jb, if you want PQ that will best the Q, you should have picked up a Pio Kuro Elite plasma or one of the equivalent Panasonic plasmas...they truly best the Q ... only downside i see with plasmas is they are not "green" ...

I would not rate the Panasonic displays in the same class as the Pioneer. Many front projectors are also an option. I am setting up a JVC RS-20 in my own theater and expect it to be fabulous. I am also buying a Pioneer 151FD for my living room.

I would not rate the Panasonic displays in the same class as the Pioneer. Many front projectors are also an option. I am setting up a JVC RS-20 in my own theater and expect it to be fabulous. I am also buying a Pioneer 151FD for my living room.

i tossed panny out there since i know that they now make pioneer's panels...i have no experience with panny myself.

i have the pio elite pro-fhd1 (i think that is the model no.) and love it...in fact, most recently, i've been getting a greater number of comments re PQ ( i suppose it is still breaking in or something...)

I would not rate the Panasonic displays in the same class as the Pioneer. Many front projectors are also an option. I am setting up a JVC RS-20 in my own theater and expect it to be fabulous. I am also buying a Pioneer 151FD for my living room.

I constructed a dedicated home theater about a year ago and used the Sim2 C3X 1080P FP. Combine this with the Yamaha RX Z11 and a 7.1 sound system and a Blu ray player with the lossless audio codecs and it's movie nirvanna. The Q has been relegated to 1080i TV. Now that Direc TV is doing 1080P for VOD, I've put a Direc TV HDDVR in the theater and do them, as well. The 11ft wide picture (I have a constant height anamorphic lens setup) is truly stunning. Even the Q is just TV, now.

The picture on the Qualia 006, when operating correctly, is hard to beat so I would prefer to have the TV repaired. But based on my negative experience I have absolutely no confidence in the longevity of any new OB. And as far as I know the original issue with the OB design has not been corrected.

If I was purchasing something new I would probably go with a front projector because I want a 70" or greater image. The Pioneer KURO Elite is my second choice but it would be hard to go back to a 60" screen after having a 70" screen.

I constructed a dedicated home theater about a year ago and used the Sim2 C3X 1080P FP. Combine this with the Yamaha RX Z11 and a 7.1 sound system and a Blu ray player with the lossless audio codecs and it's movie nirvanna. The Q has been relegated to 1080i TV. Now that Direc TV is doing 1080P for VOD, I've put a Direc TV HDDVR in the theater and do them, as well. The 11ft wide picture (I have a constant height anamorphic lens setup) is truly stunning. Even the Q is just TV, now.


OH great...abandon us! :)

TED, I sent you an Email.

OH great...abandon us! :)

Guilt -- the American Way...

;)

OH great...abandon us! :)

TED, I sent you an Email.

Oh no--still here and watching the Q for everything except movies. It's in the Living room, but I moved the big speakers to the theater. UMR did the cal on the C3X. I've sent in my POA for the Class Action suit I've been birddogging for us, so i'm still front and center with all of us--The Q just isn't my "main man" any more. Nothing in the new theater has Sony on it--It just isn't the Sony of a few years ago and just as they have abandoned us, I've left them behind.

MPSAN--Don't have the e-mail, yet.

Three months and four OB's later and my Qualia 006 is still not fixed.

Qualix couldn't repair the TV after replacing the OB twice so Sony sent another company over yesterday to replace the OB again. The new OB is better but not perfect. The previous, brand new, OB had a large green oval clearly visible on the screen. The new OB has a very large, faint green, rainbow shaped area on the screen. The entire image is also rotated to the right approximately 1/2". The rotation issue may have always been there but I only noticed it after the original OB was replaced.

I am really curious to see what their next step is. The tech told me that they usually replace a TV if it can't be repaired after 3 service trips and that was my fourth. The only 70" set that Sony has is the new, $19K LCD but is that a step up or step down? The new LCD set only has a 1500:1 contrast ratio. The Qualia 006 has a 3000:1 contrast ratio. I have not been able to locate any reviews on the new 70" LCD set.

I will not accept a smaller TV.

Update:

Sony wants to swap the Qualia 006 with something else. I still don't have all of the details but the $19K, 70" LCD TV will probably not be offered as a direct swap. I may have to pay the difference. I could ask for the $15K, VPL-VW200 projector. But then I have to purchase a mount and screen, install the screen and install and wire the projector. There is also the issue of projector fan noise to deal with.

Update: Sony wants to swap the Qualia 006 with something else. I still don't have all of the details but the $19K, 70" LCD TV will probably not be offered as a direct swap...

That's a tough one; for a direct-view Sony TV the 70" Bravia is the only game in town, since the next set down is a puny 55-inches. As we all know, this is a huge deal if you've designed your room around a certain image size. My furniture and room layout wouldn't allow me to use anything smaller than 70-inches without resorting to opera glasses...

Update:

Sony wants to swap the Qualia 006 with something else. I still don't have all of the details but the $19K, 70" LCD TV will probably not be offered as a direct swap. I may have to pay the difference. I could ask for the $15K, VPL-VW200 projector. But then I have to purchase a mount and screen, install the screen and install and wire the projector. There is also the issue of projector fan noise to deal with.

I hope they make you a nice offer, I have the service guys coming out sometime next week to replace the OB in my Q if the part is in stock, had a appointment set for the 28th and the service guy was a no show man was I pissed, they are sending a different service company out I’m keeping my fingers crossed. I’ll give everybody updated on the out come.
Hope you here some good news from Sony about your Q $$$

Update:

Sony wants to swap the Qualia 006 with something else. I still don't have all of the details but the $19K, 70" LCD TV will probably not be offered as a direct swap. I may have to pay the difference. I could ask for the $15K, VPL-VW200 projector. But then I have to purchase a mount and screen, install the screen and install and wire the projector. There is also the issue of projector fan noise to deal with.

Update #2:

Sony has given me the following non-negotiable options.

Option #1 - Do nothing and keep what I have.

Option #2 - Swap my Qualia 006 with a refurbished Qualia 006 at no cost to me. The refurbished TV would have a 90-day, non extendable warranty.

Option #3 - Purchase a new 70" LCD TV for $15,500 + tax. They are giving me a $4499 credit for the Qualia 006. I could also choose a different Sony TV but the credit they provide for the Qualia 006 depends on the TV I choose.

The Sony rep (Paul) that I spoke with came across as a real ass with his take it or leave attitude. I wanted to give him a phone slap.

Option #3 is out of the question so Option #2 is really my only choice. I have until 12/15/08 to decide.

RAJH,

Given the problems that you've encountered with your Qualia and what Sony has offered you, I can only imagine what deal someone else who ONLY has had one or two OBs replaced would get. Ouch.

...Option #2 - Swap my Qualia 006 with a refurbished Qualia 006 at no cost to me. The refurbished TV would have a 90-day, non extendable warranty...

I have to say I am less than impressed by Sony's response. If you opt for Door Number Two I'd be sure to grab Jeff/UMR ASAP to verify the performance of your "new" set.

What amazes me is that the $15.5K is -- I'd guess -- dealer cost on the 70-inch LCD. I'm stunned they wouldn't offer to pass it along at cost -- but I guess they're reading your posts and worried about the precedent that might set.

Let's guess, be generous, and assume Sony's cost on the 70" LCD is $10K (though I'm guessing something like $8K would be closer to the truth). At that point Sony would NOT have a rush of Qualia 006 owners rushing to join in on the "deal"; it would be a coin toss for me. As in, "hmmm... cut my losses with Sony or go all in"...

I spent full-pop retail on one of the first Q006s -- along with the gigantic stand to match (and to keep the thing anchored in case of earthquake). So, I'd have to look at that hypothetical "at cost" deal as $13K + $10K = $23K. In that light it's not exactly a killer deal -- especially given that the performance of the 70-inch LCD is a complete unknown...

At $15.5 the concept of trading for the big LCD makes no sense at all. It is becoming increasingly obvious that Sony wants to be rid of us, and that the only way to deal with people like this is (sadly) through legal action. This has gone far beyond the point, it seems, where a rational company would have stepped up to the plate and done something to make it right. Given the current state of the global economy, I think this is the best we're going to get out of Sony without a fight...

Update #2:

Sony has given me the following non-negotiable options.

Option #1 - Do nothing and keep what I have.

Option #2 - Swap my Qualia 006 with a refurbished Qualia 006 at no cost to me. The refurbished TV would have a 90-day, non extendable warranty.

Option #3 - Purchase a new 70" LCD TV for $15,500 + tax. They are giving me a $4499 credit for the Qualia 006. I could also choose a different Sony TV but the credit they provide for the Qualia 006 depends on the TV I choose.

The Sony rep (Paul) that I spoke with came across as a real ass with his take it or leave attitude. I wanted to give him a phone slap.

Option #3 is out of the question so Option #2 is really my only choice. I have until 12/15/08 to decide.

Well, that certainly sucks! Unfortunately, I can't say I'm surprised.

The thought of Sony stepping up and treating customers that purchased their top of the line flagship television at a huge premium, seemed to good to be true, given the way the corporation has been dealing with its products and customers over the last few years.

I am disappointed Sony doesn't get it yet. Especially in this economy. If the number of Q006 is really that small, Sony should use that to its advantage -- not against us. Treat this *small* group of owners that have invested over $10,000 at minimum well and Sony continues its strong relationship with us, our families and friends. Instead, Sony alienates its best customers. Ridiculous.

Sony has all but publicly admitted the SXRD technology is flawed. It does not last. Either fix the OB's so they will last or provide us with comparable replacements. We've truly enjoyed the Q006 for almost four years now. While I think it would be top-notch for Sony to provide us the equivalent of a new $13,000 TV, I concede a markdown would be justifiable because Sony shouldn't be expected to provide us a TV for four years free of charge. Sony is not in the rental business. However, spending that amount of money for a TV that lasts five years or whatever is unacceptable. Sony promised us this was state of the art technology and we would be treated like royalty. Qualia was designed to be the best of the best. Not to mention, Sony's previous Trinitron series are still out there running without issues 20 years later.

Sony needs to do something for you and all of us, since it appears we are all headed toward the same unfortunate destiny. Unfortunately, I'm not convinced litigation is the best avenue. Yes, it will cost Sony millions of dollars, but we will likely end up with a certificate to spend several hundred dollars at Sony Style.

I've heard the stories about Mitsubishi stepping up and doing the right thing. Heck, I still have an HD-DVD player from Toshiba connected to the Q006 and Toshiba sent out a CD firmware upgrade just a few weeks ago!

Sony, if you're listening, you still have a chance. Make it right now by, (1) Telling us what the issue is with the optical block and whether it has been corrected; and if not, (2) What you're going to do to keep your best customers happy. The window of opportunity is closing Sony. Do it now before all confidence is lost forever.

I have to say I am less than impressed by Sony's response. If you opt for Door Number Two I'd be sure to grab Jeff/UMR ASAP to verify the performance of your "new" set.

What amazes me is that the $15.5K is -- I'd guess -- dealer cost on the 70-inch LCD. I'm stunned they wouldn't offer to pass it along at cost -- but I guess they're reading your posts and worried about the precedent that might set.

Let's guess, be generous, and assume Sony's cost on the 70" LCD is $10K (though I'm guessing something like $8K would be closer to the truth). At that point Sony would NOT have a rush of Qualia 006 owners rushing to join in on the "deal"; it would be a coin toss for me. As in, "hmmm... cut my losses with Sony or go all in"...

I spent full-pop retail on one of the first Q006s -- along with the gigantic stand to match (and to keep the thing anchored in case of earthquake). So, I'd have to look at that hypothetical "at cost" deal as $13K + $10K = $23K. In that light it's not exactly a killer deal -- especially given that the performance of the 70-inch LCD is a complete unknown...

At $15.5 the concept of trading for the big LCD makes no sense at all. It is becoming increasingly obvious that Sony wants to be rid of us, and that the only way to deal with people like this is (sadly) through legal action. This has gone far beyond the point, it seems, where a rational company would have stepped up to the plate and done something to make it right. Given the current state of the global economy, I think this is the best we're going to get out of Sony without a fight...

This sounds just like some more Sony BS,
Sad but true.

The Sony rep I spoke with had absolutely no sympathy for my situation. He acted as though he was doing me a favor even offering me any solution.

My concern with swapping for a refurbished Qualia 006 is not knowing the history of the TV. It may have an original OB that is almost certain to fail. The new OB in my set isn't perfect but at least I know it is new. And I can live with the slight picture rotation.

Oh no--still here and watching the Q for everything except movies. It's in the Living room, but I moved the big speakers to the theater. UMR did the cal on the C3X. I've sent in my POA for the Class Action suit I've been birddogging for us, so i'm still front and center with all of us--The Q just isn't my "main man" any more. Nothing in the new theater has Sony on it--It just isn't the Sony of a few years ago and just as they have abandoned us, I've left them behind.

MPSAN--Don't have the e-mail, yet.

TED, Important that you read my email to you. I can resend today, but you should have gotten it @sbc.....

I JUST NOW sent you a test email to be sure you get this one first.

On a much lesser important note than failing OBs, today the same repairmen who replaced my OB took the Qualia apart to find A BUG had invaded my set and was to blame for the outlined reflection on my screen. I had cleaned the bulb and cavity first, but this thing was buried deep inside the light path. The fellow said this happens a lot with larger RPTVs, especially ones with so much air circulation. He also said that the Qualia is by far the finest picture quality he has ever encountered.

On a much lesser important note than failing OBs, today the same repairmen who replaced my OB took the Qualia apart to find A BUG had invaded my set and was to blame for the outlined reflection on my screen. I had cleaned the bulb and cavity first, but this thing was buried deep inside the light path. The fellow said this happens a lot with larger RPTVs, especially ones with so much air circulation. He also said that the Qualia is by far the finest picture quality he has ever encountered.

Hey Sofer,
Glad to here the repairmen was able to remove the bug from the Q,
Like the repairmen said the Q dose have a great looking picture compared to other set,
As long as the OB is not bad, my screen has a greenish tint to it and I hope to have it repaired next week if they show up this time!

On a much lesser important note than failing OBs, today the same repairmen who replaced my OB took the Qualia apart to find A BUG had invaded my set and was to blame for the outlined reflection on my screen. I had cleaned the bulb and cavity first, but this thing was buried deep inside the light path. The fellow said this happens a lot with larger RPTVs, especially ones with so much air circulation. He also said that the Qualia is by far the finest picture quality he has ever encountered.

great to hear...glad that worked out for you...was this out of your pocket?

also, he removed the bug from within the lightpath, now all you need is sony to remove the "bug" from the OB :D

i wonder if Zechman had his OB swapped out?

I wonder if Penton-Man had his OB swapped out?

I wonder if Mini-Dive had his rebreather swapped out?

I wonder if Penton-Man had his OB swapped out?

i would bet he jettisoned the Q altogether and got something different...:eek:

Well let me give you the latest update on my OB replacement for the Q.
Scheduled for service for next week and got a call from the service company saying that the OB is on backorder and they are not sure how long it will take to receive one. It a good thing I bought a Samsung LN46A750 for my master bedroom, I’ll use it until my poor Q get fixed :(

Has anyone gotten any more info regarding the 1080P settlement? The phone number still says that they should have more info on Nov. 11th and if we still get that recording it means it has not been settled yet! It sure would be nice if they at least updated it since it is 1 month past due!

What is "the 1080P settlement"?

Thanks,

Chris

What is "the 1080P settlement"?

Thanks,

Chris

I will look for the link, but is here somewhere. Sony has had a class action case where we would get $$$ because the Q (and some other Sony sets) will not show 1080P...only 1080i. I can look for the link, but someone else may be able to point you to it sooner!

Here is one source...AVS had links to the PDF forms as well.

1080P-LINK (http://www.sportsgamer.com/forums/eafl-community-forum/195335-sony-television-other-product-owners-important-class-action-lawsuit.html)

Hi everyone. I just got back yesterday evening after spending another 3 weeks in the hospital. I developed another infection from my surgery.

I am really glad to be able to watch my Q again. Mini Dive changed the bulb and it looks great.

Hi everyone. I just got back yesterday evening after spending another 3 weeks in the hospital. I developed another infection from my surgery.

I am really glad to be able to watch my Q again. Mini Dive changed the bulb and it looks great.

I'm sure I speak for everyone when I say "welcome back" and I hope you are feeling better. May you never have to return to the place that doesn't have a Q006 :D

Update #2:

Sony has given me the following non-negotiable options.

Option #1 - Do nothing and keep what I have.

Option #2 - Swap my Qualia 006 with a refurbished Qualia 006 at no cost to me. The refurbished TV would have a 90-day, non extendable warranty.

Option #3 - Purchase a new 70" LCD TV for $15,500 + tax. They are giving me a $4499 credit for the Qualia 006. I could also choose a different Sony TV but the credit they provide for the Qualia 006 depends on the TV I choose.

The Sony rep (Paul) that I spoke with came across as a real ass with his take it or leave attitude. I wanted to give him a phone slap.

Option #3 is out of the question so Option #2 is really my only choice. I have until 12/15/08 to decide.
Update #3:

I have decided to go with Option #2 and swap my set for a factory refurbished Qualia 006. Sony told me that Option #2 would be permanently withdrawn if I wanted them to try repairing my current set again. I'm crossing my fingers that I don't end up worse off.

FYI, bug removal at owner's cost. It was OK for these guys because they did such a great job with the OB.

Now, as previously stated, "what about the other bug in the set?"

Divedude, glad to see you home again.

Update #3:

I have decided to go with Option #2 and swap my set for a factory refurbished Qualia 006. Sony told me that Option #2 would be permanently withdrawn if I wanted them to try repairing my current set again. I'm crossing my fingers that I don't end up worse off.

What a crying shame that once proud, happy Qualia owners have been reduced to this. :(

Hi everyone. I just got back yesterday evening after spending another 3 weeks in the hospital. I developed another infection from my surgery.

I am really glad to be able to watch my Q again. Mini Dive changed the bulb and it looks great.

Glad ur back. Did Mini clean the glass or just put the new lamp in?

Not that I'm keeping track, but so far this holiday season eight people have asked me what TV to buy in the 46"-52" size for around $1,500 to $2,000. In the past I would say to spend a little bit more and get a Sony. Oh, it's worth it, that little extra premium. After all, it's a Sony. So, for a couple of provided OBs to get me another few years of Qualia viewing, Sony gets these sales and who knows how many other sales. I guarantee this is a familiar scenario with virtually all Qualia owners. This is what especially aggravates me. Sony is a business, yet this is such a no-brainer business decision. Maybe there aren't enough OBs and Sony doesn't want to manufacture more, I don't know. But when I came home last night after attending a UF-Alabama party and turned on my Qualia I was again amazed at the picture quality. I watched the whole game just to see the picture (and the Gators' win).

If Sony is following this thread, would you please pass this along to someone in accounting?

I've told two people, so far, to stay away from Sony because they don't support their products. Each has gone for the Sammy LED RPTV because of price and no lamp. I tell them there is no reason to pay more for Sony.

Glad ur back. Did Mini clean the glass or just put the new lamp in?

He did both, he is very careful to make sure the Q looks as good as possible :D

I'm sure I speak for everyone when I say "welcome back" and I hope you are feeling better. May you never have to return to the place that doesn't have a Q006 :D

Thank you jb007. Four times in the last four months for a total of eleven weeks without the Q. I hope I get well this time, I do feel better :)

Thank you jb007. Four times in the last four months for a total of eleven weeks without the Q. I hope I get well this time, I do feel better :)

Good your back and even better your feeling good.

Do you know about the legal action being started and what step you might take in regards to the defective Qualia OBs ?

Well I finely got the Q fixed, the service tech replaced the OB a in about 2hrs and the picture looks great again. I asked the tech if the OB is a new one or a refurbished one, the one that I got was a new brand new one still wrapped in the plastic and marked from china, the tech said the he has replaced some with a refurbished one but they where packaged different. The cost of the repair on my paper work was $3717.98
The tech also said that the Q has the best picture of any set that he has ever seen.

Well I finely got the Q fixed, the service tech replaced the OB a in about 2hrs and the picture looks great again. I asked the tech if the OB is a new one or a refurbished one, the one that I got was a new brand new one still wrapped in the plastic and marked from china, the tech said the he has replaced some with a refurbished one but they where packaged different. The cost of the repair on my paper work was $3717.98
The tech also said that the Q has the best picture of any set that he has ever seen.
mjw2095,

Have you tried the memory stick screen test yet? Only one of the three "NEW" OB's replaced on my TV showed a uniform gray screen.

I would be curious to hear how many people see areas of green in their gray screen.

mjw2095,

Have you tried the memory stick screen test yet? Only one of the three "NEW" OB's replaced on my TV showed a uniform gray screen.

I would be curious to hear how many people see areas of green in their gray screen.

RAJH,

Just check the memory stick gray screen and it looks uniform in color, All gray here.

Q owner public service announcement :):

Panny BD-30 firmware u/g v2.6 available (http://panasonic.jp/support/global/cs/bd/download/bd30/bd30_na.html)

Q owner public service announcement :):

Panny BD-30 firmware u/g v2.6 available (http://panasonic.jp/support/global/cs/bd/download/bd30/bd30_na.html)

BD...what are these? They are the models this is for. I have the BK, or is that just color?

DMP-BD30PP/PL/PP9, BD31PL

BD...what are these? They are the models this is for. I have the BK, or is that just color?

DMP-BD30PP/PL/PP9, BD31PL

i dunno but that is the page you get directed to when you start at bd, select bd-30 and north america for the region...

i dunno but that is the page you get directed to when you start at bd, select bd-30 and north america for the region...

Well, I d/l it and did the update OK. I still use cd-rw so I erase them when done.

Not that I'm keeping track, but so far this holiday season eight people have asked me what TV to buy in the 46"-52" size for around $1,500 to $2,000. In the past I would say to spend a little bit more and get a Sony. Oh, it's worth it, that little extra premium. After all, it's a Sony. So, for a couple of provided OBs to get me another few years of Qualia viewing, Sony gets these sales and who knows how many other sales. I guarantee this is a familiar scenario with virtually all Qualia owners. This is what especially aggravates me. Sony is a business, yet this is such a no-brainer business decision. Maybe there aren't enough OBs and Sony doesn't want to manufacture more, I don't know.

If Sony is following this thread, would you please pass this along to someone in accounting?


Same Here. In the past month - My recommendations have resulted in the purchases of a 60" Kuro Elite, two 52" Samsung LED and a Samsung 50" plasma. Sales (not profit of course) of around 14K. The last time I recommended a Sony tv was about a year ago and they bought a 52" Bravia LCD for 3K.

Sony - many people come to me when it is time to buy electronics - take care of my wonderful Q and I will do all I can to take care of you.

Ron

sony - many people come to me when it is time to buy electronics - take care of my wonderful q and i will do all i can to take care you you.


+1

+1

Very much a +2 for me, too!

Very much a +2 for me, too!

+3, me too

Do the OBs go bad on the shelf? Let's say I wanted to ensure Qualia bliss for 15 years... if I bought the extended warranty to get me through another 5 years, and also bought two OBs and put them on the shelf for future need, in case Sony pulls the plug... will they go bad if they sit on the shelf unused?

I am friends with the owner of an authorized Sony dealer/service provider and he could get me the part if I wanted it. What's more, I spoke with him about the OB issue and he said he sold every new Qualia they could get their hands on and they have yet to have a service call for a single OB, though they have replaced a few XBR1 and XBR2 blocks. He says he sold at least a dozen or more Qualias. His tech mentioned this too when he came out to clean my set (no dust at all inside after almost a year.) :-)

Do the OBs go bad on the shelf? Let's say I wanted to ensure Qualia bliss for 15 years... if I bought the extended warranty to get me through another 5 years, and also bought two OBs and put them on the shelf for future need, in case Sony pulls the plug... will they go bad if they sit on the shelf unused?

That's a question none of us really know the answer to, since Sony hasn't disclosed why the optical blocks are failing. There has been speculation it's related to heat and/or dust. If this is true, then an OB sitting on the shelf should not go bad. However, if it's related to the drying out of parts included in the OB, then who knows. :eek:

That's a question none of us really know the answer to, since Sony hasn't disclosed why the optical blocks are failing. There has been speculation it's related to heat and/or dust. If this is true, then an OB sitting on the shelf should not go bad. However, if it's related to the drying out of parts included in the OB, then who knows. :eek:

I think someone said they come in sealed packages, so drying out should not be a fear. Now you have my paranoid self ready to install a humidifier, LOL!

JVC got it right with LCoS, didn't they? I have not heard of D-ILA sets failing like this... but I don't think the SXRD front projectors have, either. Bad deal!

Correct that- just checked some JVC threads and they get yellow blobs. :( It seems that the LCoS RPTV is not a viable consumer product.

Still wondering if the LCoS front projectors fare better...