Kid, A hair could get between the bulb and the color wheel. It is really easy to remove the bulb and check there. Make sure the projector is off overnight first. I am sure there are other places, but you want to get familiar with the bulb replacement procedure anyway. :)
Warren.

Thanks, Wnielsenbb. You know, miracles happen from time to time. I just power on my MT700 and the hair is mysteriously gone. I really don't understand what happened. Back to watching Millennium and I really hope I'll never have to put my hands on the bulb compartment...
Thanks again!

For some reason HD shows like Lost have a green line going on the leftmost side of the screen that I need to kill with overscan, so I always have to adjust it. Maybe I can make a macro in my pronto.

Probably has to do with your local stations. Or maybe the shows you watch. I see the green line very seldom on House, CSI, Alias, football. I think it's NFL ST football that sometimes has a grey line on the left. Sometimes I don't even bother adjusting it as this is much less distracting.

Kid, A hair could get between the bulb and the color wheel. It is really easy to remove the bulb and check there. Make sure the projector is off overnight first. I am sure there are other places, but you want to get familiar with the bulb replacement procedure anyway. :)
Warren.

Is it safe to clean that area (where the light will pass through from the bulb to the color wheel) using lens cleaner or something similiar? I have two grey/lighter patches that look like dustblobs on my image ever since the first bulb blew. I think the bulb actually blew when it went, which is why I'd like to clean that area up (it may not be responsibile for those dustblobs though). Any idea if it's okay to go in there gently?

Also, I think stuff like green lines are all from the cable company or whomever. I get a line of white noise at the stop of my image all the time from my Cox service. No green lines though.

Jon -
I would check the manual about cleaning there before touching it. I am no expert, but I would think compressed air would be the thing to use though.
Warren.

Also, I think stuff like green lines are all from the cable company or whomever. I get a line of white noise at the stop of my image all the time from my Cox service. No green lines though.

yea, those lines are kind of irritating.

on my DirecTV HD tivo, i get either NO LINES, GREEN LINE ON LEFT, or YELLOW LINE ON LEFT (majority of time).

this is all on big 4 network programming (exclusively i think), i attribute it to some equipment somewhere in the chain, due to the intermittent nature of it.


note: all my big 4 networks are OTA ATSC feeds, never recall seeing on DTV HD stuff, but yes, i get the top white jaggies on all SD data

i guess i'll have to get some black velvet borders for my 120" screen ;)

My bulb died on Monday morning after about 4.5 months of light use. I called the 866 number. They told me to write my story in a letter and fax it to them along with a copy of my receipt. I did that and left on a business trip.

Today (Friday) I called the 866 number again and asked them for status. They have not yet even read the letter. The woman told me that there are no reports of defective M700 bulbs and they will not replace a bulb out of warantee.

I asked to speak to a supervisor. I was put on hold for some time. The same woman came back to tell me that they will make a special exception for just this one time. She emphasized that no problem exists with MT700 bulbs. She did note the bulbs are on backorder and she cannot predict when mine will arrive.

I cannot complain about the result. However, the process and people were unpleasant. I was very nice so they were not reacting to me.

That is another advantage of the iScan HD+. I can set overscan seperately for each input, although I don't have HD yet, but it is nice for SD. I had lots of garbage at the top normaly.
Warren.

Is it safe to clean that area (where the light will pass through from the bulb to the color wheel) using lens cleaner or something similiar? I have two grey/lighter patches that look like dustblobs on my image ever since the first bulb blew. I think the bulb actually blew when it went, which is why I'd like to clean that area up (it may not be responsibile for those dustblobs though). Any idea if it's okay to go in there gently?

If projector bulbs are anything like car headlight bulbs, the last thing you want to do is get the oil from your hands on them, so you'd need to be very careful when cleaning. I would think a camera lends brush would be adequate for cleaning the bulb.

Joseph

Thanks for the cleaning advice Warran and Joseph. I'll check the manual and bust out the compressed air to begin with. If that doesn't work I'll explore brushes, etc. I don't think there is any spots on the bulb, but maybe that's where it's coming from. We'll see.

This PJ is like a high maintenance GF :)

I would contact BenQ support if it isn't in the manual. Really hate to take a chance on that.
Oh what I would give to trade my wife and kids for a high maintenance GF. ;) JK
Warren.

Since you guys are talking about it, let me ask a question: the MT700, as supposedly most DLP projectors, doesn't need filter maintenance like an LCD, right? My previous projector was the Epson TW100 and I used to clean the filters at least once a month, and even though I was always having problems with dust blobs...

Plenty of DLPs require filter cleaning. However, the MT700 doesn't have a filter.

Plenty of DLPs require filter cleaning. However, the MT700 doesn't have a filter.

Meaning it doesn't need cleaning maintenance at all?

Meaning it doesn't need cleaning maintenance at all?

Correct, no cleaning is required.

Well, there goes the third lamp :mad:

Just to recap:
Bought my projector in March this year.
-First lamp out after less than 100 hrs or so in June. Toshiba shipped me a new one...no questions asked (didn't even have to send the old one back)
-Second lamp went out after about 60 hrs in September. Sent unit to Topps and they replaced the lamp and ballast (didn't replace fans)
-This third lamp went out last night after ~150 hrs. I called Toshiba today (on Saturday!!) and they are going to have me send it back to Topps using same FedEx account number. FedEx is even going to pick up today (Saturday)! I reaaaaaaly want to have it back by Thanksgiving since I am having my whole family over and was planning on showing it off with some NBA action in HD.

The Toshiba customer service guy was very friendly and helpful. When I mentioned that I had read on this forum about the possibility of a defective batch of lamps, he replied that they had recently switched to a different manufacturer for the lamps, and acknowledged that the lamps from the first manufacturer had problems. He also said that if I continue to have problems they may have to consider just replacing the projector.

I am surprised to hear that people are having trouble with Toshiba customer service. I have had nothing but great experiences with them and relatively fast turnaround...I guess I have been lucky so far. :rolleyes:

Correct, no cleaning is required.

Which is why I'm concerned I have some sort of dust blob or smudge (two of them). I'm worried when the bulb went it left residue inside the PJ, since I think the bulb actually popped.

Well, there goes the third lamp :mad:

The Toshiba customer service guy was very friendly and helpful. When I mentioned that I had read on this forum about the possibility of a defective batch of lamps, he replied that they had recently switched to a different manufacturer for the lamps, and acknowledged that the lamps from the first manufacturer had problems. He also said that if I continue to have problems they may have to consider just replacing the projector.

I am surprised to hear that people are having trouble with Toshiba customer service. I have had nothing but great experiences with them and relatively fast turnaround...I guess I have been lucky so far. :rolleyes:

g-mon: based on the dates you mentioned, it sounds like all three of your lamps were prior to the new manufacturer. Let's hope so! I'm among those waiting (anxiously) for Toshiba to receive and send the new lamps. Hopefully we'll get them soon. I think most of us have been impressed with the responses we got from Toshiba. I think the guy who helped me was named Michael.

g-mon,

You are extraordinarily forgiving.

Well...POP goes the weasel.

Okay there wasn't any pop, but bulb #2 is down for the count. Blank screen during Halo 2 - I was about to hit some dude with my sword too. The try to power back up was greeting with not only the wonderful flashing red light, but also many shiny, metallic flakes being expelled from the PJ exhaust vents. They fluttered down from the PJ in the light of my flashlight in a very...mercurial....manner.

Time to search the thread for Toshiba's number. No way am I eating this one on my extended warranty. This bulb lasted all of 100 hrs.

And now I can't pick crumbs off my coffee table for fear of mercury poisoning. How much mercury are in these things anyways?


Last thought - if I didn't ABSOLUTELY LOVE how great of a picture this PJ provides for the money. I'd be ebaying it with the replacement bulb now. It's lucky it's that good.

Jon O., was your 2nd bulb that just died one of the "new" batch, or one of the older variety?

I received it at the very end of September. I think its probably from the old batch. Can't be sure. I'd say judging by it's performance it's pretty obvious which batch it should be from, hehe :p

Jon,
You've got to send the whole thing in after that description of its failure. Don't just get a new lamp, get it all checked out. And mention the blobs you see. The PJ is certainly still within warranty to get this fixed.

I've sent mine in twice, and while it is annoying as hell that I've needed to, they have had one day turnaround each time.

Makes sense to me - I'll be calling them tomorrow. Probably Toshiba first, then Tops I assume.

Just Toshiba for the phone call. They give you the address, which is Tops. Send it Express so they get it in the morning the next day. If they can get it fixed, they'll ship it out that same day and you'll have it back around 48 hours after you sent it.

Cool...thanks!

Toshiba should give you a FedEx number so that the shipping is charged to them. Unless they don't have a necessary part, Topps usually sends it back the day after they get it.

Anyone have a hundred or more hrs. on the new-and-improved bulb?

I do, but not much more than that. Mine blew relatively recently though, so I'm sure there are many others who have plenty more than that on their new bulbs.

I was told I had the new bulb but I am getting MASSIVE flickering at 187+ hours. Have to set it into high mode all the time.

Toshiba should give you a FedEx number so that the shipping is charged to them. Unless they don't have a necessary part, Topps usually sends it back the day after they get it.

Yup, they gave me the account number and I sent it out last Tuesday. So, they've had it since Wednesday morning. Since it was a holiday weekend, I guess I should expect to have it returned sometime early this week. I have to say, for all the problems, this seems like exemplary service. Very, very nice. I'll withhold my final opinion for when I see my PJ again, of course :p

Yup, they gave me the account number and I sent it out last Tuesday. So, they've had it since Wednesday morning. Since it was a holiday weekend, I guess I should expect to have it returned sometime early this week. I have to say, for all the problems, this seems like exemplary service. Very, very nice. I'll withhold my final opinion for when I see my PJ again, of course :p

Well, dang it, I didn't get my projector back in time for Turkey day :(
I sent it out FedEx Express last Saturday, so Tops got it Monday morning. I was hoping they could fix it and have it out to me Tuesday so I could get it back Wednesday; but alas, no projector showed up at my door. I was hoping for Friday, but still nothing. Maybe Monday...unless Tops was shut down for the Holiday on Friday too.
I can't count how many times I told my T-day guests, "watching NBA on TNT in HD is like being there! Really...it rocks. Too bad I can't show you." :o

g-mon,
You are extraordinarily forgiving.

I may be forgiving (I am an engineer and I know how hard it is to develop new products that just work), but man, this sucks! If this new lamp doesn't do the trick, it's gonna be time to start demanding my money back.

G-Mon

Well I just blew my second bulb. My first blew in June and this one blew on Saturday at about 130 hours of use. This one was very different than the first time so I know it was more than a bulb issue.

Since the method was discovered on how to get to the Service menu and monitor temperatures I have been on Normal mode and High Altitude. My temp went from about 50 degrees C in Normal altitude mode while now it was about 35 degrees C. So I think I was trying to baby it as much as possible to extend the life, but apparently it doesn't matter.

Anyway here is happened...
1. On Thursday watched for about 45 minutes and picture went blank w/ fan still running. I was sure bulb was blown so I turned it off and back on expecting the red light to turn on, but surprisingly the picture came back. It ran for about 45 more minutes and then blank again. At this point I decided to call it a night and turned it off again.

2. Friday AM - Tried to turn it on again and the PJ turned on w/o any light but no red light. So I called Toshiba and they are sending me a box on Monday to send the PJ in for service.

3. For grins, I tried again on Saturday and again surprisingly it turned on w/ a picture. Shockingly, I watched football for about 4 hours and the picture finally went off. This time when trying to turn on the red light finally does come on w/ no lamp - so it is now blown.

So my query for more advanced members than I:

a. Decreasing lamp temp does NOT seem to help based on a sample size of ONE. So it is not worth making the fans turn at high RPM which was definitely audible and noticeable.
b. Why would the lamp turn off but not be blown? Is there a protection circuit in there?

PaulKahlon,

Do you think your 2nd bulb was one of the "new style" bulbs?

Doubtful that it was a 2nd Gen. Seems like the 2nd gen came out in Sept or Oct, mine was gotten in July.

A side point and something interesting...The CSR I talked to, who was the only person I talked to knew about the problem w/ the bulbs. I did not call some PJ only hotline this was the main Toshiba number and the CSR was aware of the issue and stated that they changed vendors on the bulbs recently to make it better.

I was stunned that a 'lowly' CSR was so on the ball to be aware of an issue that effects such a small volume product, stunned that Toshiba would admit it, and stunned that she knew the level of detail that the resolution was a new vendor.

the CSR was aware of the issue and stated that they changed vendors on the bulbs recently to make it better.

I was stunned that a 'lowly' CSR was so on the ball to be aware of an issue that effects such a small volume product, stunned that Toshiba would admit it, and stunned that she knew the level of detail that the resolution was a new vendor.

Well, we can easily verify this since we now know that the original bulbs were manufactured by Osram (and marked as such).

Paul,
Could you post who you talked to at Toshiba and the phone number.

I do not know the name of the person I spoke w/ it was the first/only one I talked to so it was someone in frontline support. The number I dialed was 800-631-3811.

She seemed very aware of an issue and she was confident that the problem was resolved by chaging vendors. The solution may involve a design change as well but she did not mention this.

Doubtful that it was a 2nd Gen. Seems like the 2nd gen came out in Sept or Oct, mine was gotten in July.

A side point and something interesting...The CSR I talked to, who was the only person I talked to knew about the problem w/ the bulbs. I did not call some PJ only hotline this was the main Toshiba number and the CSR was aware of the issue and stated that they changed vendors on the bulbs recently to make it better.

I was stunned that a 'lowly' CSR was so on the ball to be aware of an issue that effects such a small volume product, stunned that Toshiba would admit it, and stunned that she knew the level of detail that the resolution was a new vendor.

Wheww…. You had me worried for a moment. BenQ is (obviously) still marketing and selling this projector. This leads me to believe that it has to be a bulb and not a projector problem. I just wish we could get some confirmation from Toshiba.

On a different topic, last night I was playing with the Faroudja Truelife function while sending a 480i signal to the projector. I got bad “line” distortion with it on and the picture is too soft with it off. I seem to get a better picture feeding 480p. My Zenith 318 colors are off so I was playing with my older Toshiba SD-9200 DVD player. The colors and contrast are nearly perfect (via Avia) out of the box with the Toshiba DVD player. One of these days I will have to try the HDMI.

A side point and something interestingperson I talked to knew about the problem w/ the bulbs. I did not call some PJ only hotline this was the main Toshiba number and the CSR was aware of the issue and stated that they changed vendors on the bulbs recently to make it better.

I was stunned that a 'lowly' CSR was so on the ball to be aware of an issue that effects such a small volume product, stunned that Toshiba would admit it, and stunned that she knew the level of detail that the resolution was a new vendor.

Yeah, the guy I talked to at Toshiba Customer Service also mentioned that they are changing bulb manufacturers, so at least their story is consistent so far.

My projector is still at Tops...I called yesterday and was told that the technician had sent an e-mail to Toshiba requesting a replacement lamp. Hmmm, sounds like Tops is out of stock on the new lamps too. Wonder how long it will be this time!

g-mon

Well im from the UK and Saturday Night my Screen suddenly went Blank. Great. Turned projector off, then back on. RED LIGHT OF DEATH, and lots of crackly noises. Turned it off.

Rang Toshiba UK Monday Morning. Got told to ring another number. Rang that, then got transfered to another number!! Spoke to a guy and explained once again that i got the projector end of July. Hadnt even got 250 hours on the bulb, and that id emailed Toshiba 2 months prior asking about all the Early Bulb Faliure problems, but had got no reply. He asked me what i use it for. Home Entertainment i said. He put me on hold went away, came back 3 mins later.

Yes sir, he said. About 200 - 300 hours is about right for the Mt-700 used as an Home entertainment unit for watching TV, Films etc!!!!!!

So now im suppose to pay another £300 - £400 for a bulb every 3 months ish!!!

Oh, my. That is nuts. You could go out to the movies for that. It is clearly the bad bulb problem that these people really need to get in the open. I would call Toshiba US.
Warren.

I just got off the phone with Toshiba. I spoke with a representative who gave me some interesting information. I explained that the problem with the early bulb blow outs and he looked up some information for me. He said that they have replaced 84 lamps to date on this projector not including the November numbers. He also looked up the mt-500 (or 200?) and said that for one year they have only replaced about 30 lamps. He also said that he heard that the lamps may be getting damaged in shipping. He also said that it could be a host of other issues like not enough mercury in the bulb or bad ballasts. Apparently, Toshiba is purchasing their lamps from Phillips. He said BenQ may have purchased the original batch from a less expensive supplier.

Interesting info - thanks for sharing. When I spoke to the Tosh rep, he at least confirmed to me that they switched bulb manufacturers. He wouldn't come right out and say it was related though. :p

I just got off the phone with Toshiba. I spoke with a representative who gave me some interesting information. I explained that the problem with the early bulb blow outs and he looked up some information for me. He said that they have replaced 84 lamps to date on this projector not including the November numbers. He also looked up the mt-500 (or 200?) and said that for one year they have only replaced about 30 lamps. He also said that he heard that the lamps may be getting damaged in shipping. He also said that it could be a host of other issues like not enough mercury in the bulb or bad ballasts. Apparently, Toshiba is purchasing their lamps from Phillips. He said BenQ may have purchased the original batch from a less expensive supplier.

I think Toshiba is purchasing the "lamp assemblies" from BenQ (or whoever is the OEM for the PJ) who in turn purchases the bulbs from someone else. I know my failed bulb came from Osram/Sylvania. If they are now from Phillips, then that would indeed be a change.

Well im confused. Rang Toshiba on Monday about my Bulb Failure, was told 200 - 300 hours was about right for its life. I obviously wasnt happy with that.

And this morning a New Bulb arrived at my door!! I rang them back to find out if this has a warranty and to find out if this will only last 200 - 300 hours, because if so i want a refund and ill buy another projector. As advertising it with having >3000 hours and only getting 8% of that time isnt good enough.

Any way they had no record of the Ref Number they gave me, no details of the conversation i had with the guy, and no idea about a replacement bulb being sent!!!

I was then given another number to ring to get Tech Help. Rang that, was told to ring another number, rang that, was then transfereed, was told to ring another number, then got transfered and tis guy knew lesss than i do about the unit!!!! So low and behold, its been logged again, ive got a new Ref number and im waiting for a call back from them.

Is this Toshiba UK? We've had much better experience with Toshiba US. Not for getting lamps, but for intelligence in CSRs. At least you have a lamp. That's a positive.

Yup Toshiba UK, ive told them more about the unit than they know, so that inspires me!!! 1st women i spoke to couldnt even find the product in their database.. Ive now sent 4 emails to various divisions of toshiba and am awaiting some response, if at all!!!

I just called Toshiba CS and asked for an ETA for the new lamps. The rep. I spoke to (I think he said his name was Leo...very friendly and helpful) said their ETA is 12/5!! :D

I hope that actually happens...even my wife complains that she misses our projector!:p My PJ is at Tops right now, so hopefully they ship 'em out to them when they come in.

g-mon

Time to resurrect this thread.

Today sent the PJ to Topps for the 3rd time. Spoke to Ben at Toshiba with no problem. Bulb issues and also asked them to check into the noisy fans Topps installed back in August. Included with my note, a copy of Toshiba spec. sheet stating unit should operate at 29db in standard lamp mode.

Man I hope they have a bulb!

Man I hope they have a bulb!

That makes 2 of us!!! Uhhh, no make that 3...wait, hold on, uhhh, well, how about that makes a WHOLE BUNCH of us ;)

I really hope these "new and improved" lamps do the trick. For those who think they have received a new lamp, please keep us posted on how many hours you have on it.

g-mon

Time to resurrect this thread.

Today sent the PJ to Topps for the 3rd time. Spoke to Ben at Toshiba with no problem. Bulb issues and also asked them to check into the noisy fans Topps installed back in August. Included with my note, a copy of Toshiba spec. sheet stating unit should operate at 29db in standard lamp mode.

Man I hope they have a bulb!
I am now convinced the noise rating on the projector is just BS and lies.

Man I hope they have a bulb!

OK--now I'm getting angry. :mad: I called Tops this morning to see if they have received a lamp for my unit yet. They said they have been sending e-mails to Toshiba requesting one, but have not heard back yet. I then called Toshiba to ask again for an ETA on the lamps. This time he put me on hold for a few minutes, and when he came back said that they would contact the service center (Tops) to inquire about the lamp. I explained to them that Tops has been asking them (Toshiba) to supply the lamp, so what good would contacting Tops be... His reply was that they will be looking into this and they will get back to me in 4 to 5 business days. Yeah, uh-huh, I've heard that before. :mad: :mad: He did acknowledge that the original ETA was 12/5...

g-mon

FWIW, Tops told me what they told you - that they've been pinging Tosh about it and waiting. I hope these things get filtered out soon. Damnit throw us a bone BenQ :p

Tops is shipping back the PJ today for delivery tomorrow. Spoke with Vicki. They are replacing fans again and explained little else can be done and that others have complained about the noise level of the new fans. Are shipping w/out a bulb, but will send replacement as soon as they arrive. No ETA.

Meanwhile have ordered bulb from forum sponsor to be delivered also tomorrow. Just bit the bullet and used up my bulb fund.

These new and improved bulbs better damn well work as I can only use one warranty. Thank goodness I started a bulb fund from day one.

Meanwhile have ordered bulb from forum sponsor to be delivered also tomorrow. Just bit the bullet and used up my bulb fund.

Thank goodness I started a bulb fund from day one.

Jeffcom - sounds like you've reached the point I'm at. Could you please PM me with the vendor that you ordered your other lamp from? Am I correct in assuming that this is the BenQ version of the bulb? I ordered mine a little over a week ago, but seem to be in some type of parrallel holding pattern. I was hoping to have the lamp for this weekend, but it doesn't look like that is going to happen. I have a phone message in to my sales rep at the forum sponsor requesting an update; as I was told I would have my lamp in about a week and it is now beyond that.

Thanks,

Jack

Jack,
You have a PM. You should get your bulb by tomorrow, or Monday at the latest.

Latest news on my BenQ lamp purchase is that it will drop-ship tomorrow from the West Coast; meaning I should have it next week. Better late than never. :)

Well, I'm really trying not to get my hopes up, but I called Toshiba this morning to again check on lamp ETA (my plan was to call them every two days until I get my projector back)... Anyway, the CS rep. put me on hold for a couple of minutes and when he came back told me that they have a new lamp for my projector and that Tops should be receiving it in time to send the projector back to me sometime next week!!!

I called Tops immediately after I spoke with Toshiba to see if they have the same information, but no one picked up and I had to leave a message.

Really hope the info from Toshiba is accurate...I am having a huge party next weekend and I am dying to show this thing off :D

g-mon

Thanks for the info g-mon. Encouraged by your report, I just called Toshiba. I was told that the lamps were received into stock on Wednesday and are currently being shipped. Mine hasn't been shipped yet, but it looks like I'm in the home stretch. Odds appear high that I'll receive both my BenQ lamp and Toshiba lamp next week! :)

i am back!! my 2nd bulb just blew after only 100-150ish hrs AGAIN!! i am so pissed right now, this pos *(#&@*(#@ projector.

going to call toshiba on monday.

should have bought a plasma
should have bought a plasma
should have bought a plasma
should have bought a plasma
should have bought a plasma
should have bought a plasma......

i am back!! my 2nd bulb just blew after only 100-150ish hrs AGAIN!! i am so pissed right now, this pos *(#&@*(#@ projector.

going to call toshiba on monday.

should have bought a plasma
should have bought a plasma
should have bought a plasma
should have bought a plasma
should have bought a plasma
should have bought a plasma......

When did you receive your second bulb. Was it a "new" type. I don't want to discourage anyone, but the information on the 7700 thread is not to good. It seems possible that is not really a bulb problem. People are again talking about class action law suits.

Gagaliya,

My second bulb had thin yellow writing on it. It looked very different than the thick red writing on the original. Was your second bulb like mine?

Just passed 400 hrs on lamp and still going. Ordered pj in june and it was dead on arrival. Had a chance to return it for full refund but there was no lamp problem at that time. Tosh sent me a new lamp right away and it did not help. Still had time for refund but choose to send in unit not knowing about problem. Looked in lamp compartment before sending it in and notice a lot of copper color particles on the color wheel. Had a 24 hr turnaround. Seems the change the lamp engine but they didn't chage the lamp because I marked it before it was sent in. Both lamps I have are from different batches with different markings. Picture looks great. Put the orig lamp back in and turns out lamp is good so I now have a spare. I am running on high alt mode on a table. Read the main enemy of mercury vapor lamps is heat and if they get too hot they will go into a runaway condition and destroy themselves.
I look at other projector lamps and are rated in the 100 to 150 watt range. Tosh pj lamp runs at 250 watts. My projector seems to be really bright but is running cool. I wonder lamps fail on ceiling mounts pj's (which run hot) compaired to table? Hope mine keeps on running.

I haven't seen any confirmation that they were new bulbs blowing on the 7700 thread. It's all, "well I think mine's new" or "mine's from around Oct" kind of information. Nothing concrete. And frankly, it's only two people.

I'll start to worry a bit more if I hear about several confirmed "new" bulbs going. And I'll worry more if I get my PJ back and it blows again :P

I know everyone is pissed - I'm not happy. But geez, lawsuits? They're sending replacement projectors via FedEx overnight. I think they're taking care of it pretty well, IMO.

Just trying to be the voice of reason (since everyone is flipping out)

^ Amen. It's not like other PJ's are immune from these issues. I like my MT700 so much that I'm willing to work through these issues and inconveniences. Next week when I'm again enjoying those big, bright 142" movies, the last thing on my mind will be lawsuits.

I haven't seen any confirmation that they were new bulbs blowing on the 7700 thread. It's all, "well I think mine's new" or "mine's from around Oct" kind of information. Nothing concrete. And frankly, it's only two people.
I'll start to worry a bit more if I hear about several confirmed "new" bulbs going. And I'll worry more if I get my PJ back and it blows again :P
I know everyone is pissed - I'm not happy. But geez, lawsuits? They're sending replacement projectors via FedEx overnight. I think they're taking care of it pretty well, IMO.
Just trying to be the voice of reason (since everyone is flipping out)

Replacement Projectors? I would LOVE for Toshiba to just send me out a new PJ instead of making me wait again and again. I haven't actually figured it out, but I am pretty sure I have NOT had my projector almost as mush as I have had it. This PJ has such a great picture and a great price, but I for one have reached my limit. If the "new and improved" lamps are blowing, and mine goes again, it will most definitely be time to start demanding a refund. I agree it is a bit premature to talk about lawsuits, but if the new batch of bulbs doesn't do the trick, meaning there is clearly some inherent design flaw with these things, and we all start asking for our money back and Toshiba refuses, then it might be time to start talking about lawsuits.

As for the "these things just run hot" theory (i.e. put in high altitude mode and don't use it on a warm day), I didn't pay $XXXX.XX to walk on egg shells around my projector. Other projectors just work...this one should too. Using it in warm weather may not be advisable, but it shouldn't make a bulb rated for 2000+ hrs go in less than 100.

Just my 2c
g-mon

I have already talked to a family member who is an attorney and he advised me to write a letter putting Toshiba on notice of the problems concerning this unit. If my bulb goes again (2nd time-1st went after 100 hours) I will be asking for either my money back or a new (model) projector. If I get a negative response from Toshiba - I will file a suit in small claims court.

In my opinion there is DEFINATLY something wrong with these projectors, not the bulbs. Benq and Toshiba are wrongly pushing this problem aside. I believe this to be irresponsible and bordering unethical.

Have any of you closely inspected your bad bulbs for indication of where the failure occured? My failed lamp has a broken wire at the top of the actual bulb.

One of the leads to the bulb is split into two paths - one wire goes into the bottom of the bulb and the other enters the reflector and is coiled around the base of the bulb. This one appears undamaged.

The second lead enters the reflector and is (was) attached to a lead emerging from the top of the bulb. There is an obvious break at this point in mine. Are the rest of you seeing the same thing?

NMJack,
Mine seemed like it was "melted" near/at the connection point you were referring to. The wire appears OK, it seems like the glass is what is "melted".

I am also still wondering if anyone else has seen the difference in the handwriting on the bulbs.

Bad bulb - thick red writing
New bulb - thin yellow writing

both hand written.

Have any of you closely inspected your bad bulbs for indication of where the failure occured? My failed lamp has a broken wire at the top of the actual bulb.

I just pulled my original lamp out of the closet to look at it. There is no obvious visible sign of any problem. It has some numbers and letters written in thin red ink on the plastic part above the actual bulb, and the side of the reflector has black printing that says "TOP OSRAM."

I never actually looked at the second or third lamp since in both of those cases I just sent the projector to Tops without actually pulling the lamp.
g-mon

Gagaliya,

My second bulb had thin yellow writing on it. It looked very different than the thick red writing on the original. Was your second bulb like mine?

here's my description of the 2nd bulb when i got it around oct.

got my new lamp today finally!! as mike said, the two lamps looked exactly the same to the naked eye. The very tip of the old lamp's bulb was white and broken.

both lamps have handwritten (using markers) numbers on them, which i thought was very strange and unprofessional. They are:

old: 94-4-7 B1057
new: 94-4-6 A809 there is a red "c" letter on the lamp it self, also hand written.

other than that everything else is exactly the same as far as i can tell. Hope mine is from a good batch, really dont want to go through this mess again.

gaga

Has Toshiba refused to replace anybody's newly replaced blown lamp (one Toshiba already replaced with a newly designed model)? They were good about this previously. Is there any reason to think they won't be now -- if indeed this is a widespread issue?

Has Toshiba refused to replace anybody's newly replaced blown lamp (one Toshiba already replaced with a newly designed model)? They were good about this previously. Is there any reason to think they won't be now -- if indeed this is a widespread issue?

That is what is so perplexing about this issue. From everything I have read both Toshiba and BenQ have been replacing these bulbs in every case – even out of warranty. This leads me to believe they KNOW something is wrong. The problem is that my (and others) bulb went bad in about 100 hours. My projector use is about 750 hours per year. 7.5 x $400 per bulb means I will go through $3000 worth of bulbs per year. We all know that simply replacing these bulbs is not a realistic long term solution for a projector that costs considerably less than that amount. We will either get to a point where the manufacturer tells us to “stick it” or they make good on the warranty. To date they are simply putting a “band-aid” on the problem.

I think the true test is going to be if/when there is confirmation that a new replacement lamp (confirmed newer variety) has died.

That might not be all bad, because something else is then clearly causing the lamps to die, and the warranty on the projector is much longer than the warranty on the lamp.

Exactly ssj2 - if Toshiba does the honorable thing. At this point, they will not even admit that I have been given a "new" type bulb. They did say they switched bulb manufacturers.

...snip... That might not be all bad, because something else is then clearly causing the lamps to die, and the warranty on the projector is much longer than the warranty on the lamp.


Ding ding ding ding! :D Good point. Judging by their record so far, I have faith that Tosh and BenQ will take care of the owners to the best of their abilities through the warranty period. I'll probably be looking for a new PJ at the end of that period anyways, so it'll work out fine.

I was in the market for a nice projector and thought this fit the bill. Maybe I should look elsewhere. Oher than bulb life issues, are they any issues I should be aware of?

This is crazy. If BenQ and Toshiba KNOW that this is simply a “bad batch” of bulbs issue, then why don’t THEY tell US which ones were the bad ones and which ones are the new and improved ones. Then, they could simply recall the old bulbs – problem solved. Then we would know (by bulb manufacturer or serial number) we have the new and improved bulb and not worry.

I had a half dozen conversations with Toshiba when my bulb went and THEY WOULD NOT EVEN ACKNOWLEDGE THAT THERE WAS A BAD BULB ISSUE.

The FIRST step is admitting you have a problem (I know I have heard that somewhere before).

The FIRST step is admitting you have a problem (I know I have heard that somewhere before).

:p good one!

Edit - yeah the Tosh buy I talked to said the lamp "could be the cause" but was skittish about it. I guess they have more worried lawyers than BenQ.

I was in the market for a nice projector and thought this fit the bill. Maybe I should look elsewhere. Oher than bulb life issues, are they any issues I should be aware of?
None that I've seen. Mine is performing perfectly now that my lamp appears to be good. 13 hours yesterday. (football)

I would probably look elsewhere for a new purchase at this point. These PJs are getting close to EOL, and the lamp issue can be very annoying. Panny AE900 or a Darkchip3 DLP might be a better buy right now.

Personally I think other things may be getting to be better buys just because these projectors are "old" in like 8 months, and getting replaced on the market by cheaper and better units. Such is life.

(not that this bulb issue shouldn't be....paid attention to :p)

the saga continues....

i told the cs my story:

07/11/2005 bought new proj
09/22/2005 bulb blown, initiated rma
10/18/2005 2nd bulb received
12/11/2005 2nd bulb blown

he was sympathetic and said they definitly want to take care of me and will ship the new bulb to me as soon as possible (but currently not in stock).

I asked him about the new batch vs old batch, he chuckled and said "avsforum?" He acknowledged there is definitly some issues with this projector but said there is no new or old batch/manufacture. They get the bulbs from the same source.

He also said this time he will ship me the lamp then i need to ship the projector to their service center along with the new lamp. Does anyone ever done this? what exactly do they do in the service center? i mean the projector will obviously be working with the new lamp..so what they going to do?

although i am disgusted by this toshiba product quality, cant really complaint about their customer service though. Have been top notch so far....

For newcomers to this thread, while loud and having multiple bulb issues, we still do think this puppy puts out the absolute best picture for the money. Right guys? :D

For newcomers to this thread, while loud and having multiple bulb issues, we still do think this puppy puts out the absolute best picture for the money. Right guys? :D

Absolutely! I don't know if I'm in the minority, but my projector is pretty darn quiet. I sit right under the thing and can barely hear it in soft passages.

As for the lamp issue, Toshiba was good to me and replaced mine out of warranty. Unless and until I have an issue that Toshiba doesn't make right, I'm a happy camper!

For newcomers to this thread, while loud and having multiple bulb issues, we still do think this puppy puts out the absolute best picture for the money. Right guys? :D

Thanks for that :) I completely agree as well. This PJ is so good for the money it is startling. I will say that mine isn't too loud either, but I've never had the fans replaced.

It's so good it convinced two of my friends to buy them (one already the has, the other is working on it). :D

Also - don't forget both BenQ and Toshiba have done a great job servicing our PJ's so far. Other brands aren't having such a good time...example:

(Sanyo) http://www.avsforum.com/avs-vb/showthread.php?t=611288

Sidenote - why is it that there are about 10 sticky threads on various projectors in this forum, but the MT700/PE7700 are left out not stickied, and have to float to the top on their own merit? Why no love for us? :( :(

Yes. Other than having to have my bulb replaced I'm really quite happy with it (7700). I'm using a HTPC to drive it then I upgraded my screen from a matte white to a da-lite high power. After each upgrade my enjoyment went up another notch. BTW, for those shopping for a screen, a retroreflective screen IMO works well with this projector because it's typically mounted lower than other PJs due to its zero offset design.

I just got a Harmony 520 remote. Pick up the remote, the backlight goes on. A push of a button and everything powers up really nicely. Powering down works well too. It's programmed for the two-step power button.

I cant complain about the projector as it puts out fantastic picture. Had a Lord of the Rings fest on saturday sat and watch the whole lot, it was fantastic.

And after recieving a bulb from Toshiba, and them having no record of it. Their Customer services rand me last week to say that the bulbs should definately last longer than what the 200 - 300 hours that one of their CS guys had told me. I should last 1000 - 1500 hours. And because of this they would send me a bulb out.....

i stayed quiet and low and behold another bulb arrived that friday.

So i cant complain, if this bulb blows i have another (spare lol) waiting to replace immediately. And then i can return the blown one without missing any films etc...

I enjoy this PJ soo much that withdrawl symptoms appear within 24 hrs. of non-use. (in the shop) PJ due back today. In time for HOUSE via OTA-HDTV. Stunning.

Sidenote - why is it that there are about 10 sticky threads on various projectors in this forum, but the MT700/PE7700 are left out not stickied, and have to float to the top on their own merit? Why no love for us? :( :(
Bias :P

I have to chime in about the picture – it is absolutely AWESOME!!!! Blacks are ink black, colors are vivid, the overall picture is bright and there is MORE than enough contrast to provide that PUNCH (just like a real theater) we are all looking for. I see no screen door. IMHO the HD2+ chip rocks. I will be happy with this picture for quite some time….

well it's a given the pq is good on the mt700. but not able to use it every other month still makes this junk.

well it's a given the pq is good on the mt700. but not able to use it every other month still makes this junk.

I've owned mine since June, and it was out of commission for about 3 weeks due to the lamp. For my personal experience that hardly makes it junk. I appreciate your situation is different. But "junk" it aint.

Originally Posted by jonnyozero3
Sidenote - why is it that there are about 10 sticky threads on various projectors in this forum, but the MT700/PE7700 are left out not stickied, and have to float to the top on their own merit? Why no love for us?

You just have to ask....

I've owned mine since June, and it was out of commission for about 3 weeks due to the lamp. For my personal experience that hardly makes it junk. I appreciate your situation is different. But "junk" it aint.

I have to agree with all of you (good and bad)...AMAZING picture :D , quiet, great color/contrast, great price for all that, BUT unless this lamp issue is finally and completely resolved it is absolutely NOT worth it. Sorry to say that 'cause I LOVE this PJ when it works, but when I get mine back this time (whenever that will be...already been a month :mad: ) it will have the FOURTH lamp in it! :mad: I have had my PJ since early April and it has been out of commission three times already. :mad: This is just not acceptable, and as far as I'm concerned this is their last chance. If this fourth lamp blows prematurely, as I fully expect it will (I honestly believe they have not yet actually addressed the root cause of this issue), then I will be asking for my $$$$ back (as I mentioned before).

Also agree that Toshiba CS has been great...

At this point I would tell anyone in the HT PJ market to stay away from this one for now...wait a few months; if the lamp issue is resolved, then go for it...great PJ for the money. If not, find something else. Just my 2c.
g-mon

You just have to ask....


Oh :p

Well guys, do we want to join the "masses" and get stickied? Or should we exist in defiance of "the man" and stay on top on our own? :cool:

You just have to ask....

What would you think about combining the MT700 and PE7700 (threads) since they are basically the same projector?

I'd like them to be merged and stickied personally.

Anyone know where I can get a MT700 at a reasonable price. I lost out on 1 on Ebay by $10. Needless to say I cried myself to sleep last nite.

I could be wrong, but something just doesn't seem right about the auction you lost. A refurbed MT700 should go for way more than $1,000, and should also come with a warranty of some kind. Also, the winning bidder's ID was registered very shortly after the seller's, and the winner has no feedback.

Since we're not talking lamps for a while, I'd like to ask you guys who is using their MT700 combined with hdmi upscaling dvd players and how's that been so far.

I could be wrong, but something just doesn't seem right about the auction you lost. A refurbed MT700 should go for way more than $1,000, and should also come with a warranty of some kind. Also, the winning bidder's ID was registered very shortly after the seller's, and the winner has no feedback.

I dunno....Could be a fraud ..... Could be a good deal....

Kid, I use my MT700 with an Oppo upscaling DVD player -- although it's DVI and not HDMI. A simply HDMI to DVI cable solves that. Great image. In fact, I sold my very nicely set up HTPC in favor of the Oppo.

Kid, I use my MT700 with an Oppo upscaling DVD player -- although it's DVI and not HDMI. A simply HDMI to DVI cable solves that. Great image. In fact, I sold my very nicely set up HTPC in favor of the Oppo.

Do you get any macroblocking at all?

I'd love to try the Oppo, but I'm worried about MB'ing. The Panny S97 I tried out had MB'ing and I see MB'ing with the Denon 1920 I have right now. I don't really care for the 1920 - puts out a kind of noisy image and really doens't look all that great, mostly because of the macroblocking. I'm hoping for better results when the 79AVi I preordered comes in.

I asked him about the new batch vs old batch, he chuckled and said "avsforum?" He acknowledged there is definitly some issues with this projector but said there is no new or old batch/manufacture. They get the bulbs from the same source.



He may have chuckled, but I think we're having the last laugh over on the lamp life thread. For those who haven't noticed, one of our friends has posted conclusive photographic evidence of the lamp redesign. :D I have my old and new side by side. They've reconfigured a wire connection exactly where my old one "blew."

Sounds like us here at "avsforum?" have compiled better info then at least one of the CSR's. No surprise there.... :rolleyes:

Yay! Now I really really really hope none of the supposed "new" bulb destructions were of this spliced type....

Kid, I use my MT700 with an Oppo upscaling DVD player -- although it's DVI and not HDMI. A simply HDMI to DVI cable solves that. Great image. In fact, I sold my very nicely set up HTPC in favor of the Oppo.

Hi, there. Do you like the Oppo's scaling/deinterlacing better than the MT700? I feed my Tosh 480i over component. Did the HQV tests and frankly, I think the MT700 failed in almost every test that concerns deinterlacing, film detail (the car racing sequence is AWFUL!), noise reduction, cadences etc. That's why I'm thinking of an upscaling player. The Oppo uses the same chipset (Faroudja 2310) the MT700 uses (right?), but maybe Oppo managed to make it work better than Toshiba did. What do you think about that?
Didn't you experienced any problem caused by the DVI-HDMI conversion? I've heard lots of people complaining about that. DVI carries only 8 bit digital RGB signal, instead of 10 bits like HDMI, but I guess this is not an issue 'cause I believe the internal processing of the 700 is 8 bit too, am I right?
I'm sorry for so many questions, any help is welcome.
Thanks!

Well, according this pamplet says some of the other MT series PJs have 10 bit video processing, but it isn't mentioned for the MT700 :( It says 16.7 million colors - how many bits is that?

http://www.home-entertainment.toshiba.co.uk/consumer/information.nsf/pages/projectorssection/$File/uk_proj_2005.pdf?openelement

Heh, look "O+ Scaler" just like in the BenQ....:p

Whoa - Auto calibration feature?!?!?!?!?! Our projector auto calibrates?!?!?!??!!? What?? :confused:

I asked him about the new batch vs old batch, he chuckled and said "avsforum?" He acknowledged there is definitly some issues with this projector but said there is no new or old batch/manufacture. They get the bulbs from the same source.

Well that is quite different than the info I got from Brenda at Tops:
She said that they finally received an e-mail from Toshiba. The e-mail said that Toshiba Japan acknowledged to Toshiba USA that a quality issue has been "discovered and corrected" affecting lamps manufactured before September 5th, and that replacement lamps will be improved versions. She said that as soon as new lamps are in to them, they will replace my lamp and send my unit back.

Hmmmm. It sound like a few of you have already received new lamps...so what I wanna know is: WHY THE HELL DON'T THEY HAVE A LAMP FOR MY PJ YET!!! :mad: :mad: :mad: :mad: Gonna call Toshiba tomorrow and find out. At least they have acknowledged a lamp quality issue exists.

Since we're not talking lamps for a while, I'd like to ask you guys who is using their MT700 combined with hdmi upscaling dvd players and how's that been so far.

I use a HTPC over HDMI...it rocks since the HTPC upscales via the video card. Amazing picture. :D

Kid -- Feeding the MT700 a 480p signal (component inputs) does a lot better job on the "Race Car (HQV) test with my RP91 DVD player, but the jaggies test is worse. I settled on the 480p mode for better overall performance (with my DVD player).

The HDMI specification is 8-bit, 10-bit or 12-bit, depending on the source. DVDs are only 8-bit (8-bits per color, x3 = 24-bit total) anyway, so using a DVI to HDMI cable doesn't "lose" anything. The HDMI problems that you've heard about are related to some defective HDMI connectors (actually the connections on the circuit board) on PE7700 (and possibly MT700) models. These can fail if the connector is pulled down by tension on the cable. The HDMI chassis connectors are not as robust as the DVI connectors, since they depend on the circuit board solder joints for strength.

The only drawback of the Oppo is that its component output (480i only) isn't very good. From other reports, the Oppo (with a DVI to HDMI) cable does a good job with our MT700's. However, it doesn't pass all of the HQV tests either (but it is almost as good as a lot of other upscaling players that cost less than the Denon 5910 or the lower cost Pioneer 79avi). These don't pass all of the HQV test either, but have better component output signals, as does the Panasonic S97 which, some have said, shows more MB effects than the Oppo with the MT700.

I'm planning on getting the Oppo 971H for my MT700 after Christmas (after much review and examining all the trade-offs). It will be a stop-gap until the HD DVD players come down in price (after the HD-DVD/Blu-Ray war gets settled a little in a couple of years).

Using a DVI to HDMI cable can actually lose some information if the DVD is upmixed to 10 or 12 bit color in the player. That is why you can only choose RGB when using HDMI to DVI.

The Oppo, in my experience, displays more macroblocking than the S97 or 1920. My solution to all of it is just to use the Panasonic S97 over component in 480p, a solution that no one ever uses, because I use the superior deinterlacing and film qualities of the faroudja 2310 but don't get much macroblocking at all. For some reason, it's better to perform these actions in the player than sending the display a 480i signal, as noted in Kid's post. The S97 does very very well in HQV tests. The best under $1000. Now if I had $1000, I'd get the 79avi too.

I have a Toshiba SD-9200 DVD player ($2000 msrp) and a Zenith 318. The Toshiba dose a very nice job at 480i and 480p although 480p is clearly superior to the job the MT700 does at 480i. The 318 up converting over component beats both of those. I have used my AVIA disk resolution pattern to test these and it is pretty evident. I also have an OTA HD receiver and the HDMI is clearly superior to the component.

To make a long story short, I have an OPPO that is coming in today. Resolution order from best to worst (IMO):

1. HDMI
2. Unconverted Component
3. 480p
4. 480i

I am using the Toshiba MT700 with the Denon 1920 with 30 foot HDMI cable. I have been very pleased with the picture, haven't really noticed any macroblocking. Not trying real hard to spot it though, if it's not obvious I'm not going to go looking for trouble. Unfortunately my Denon is in for repair already, it won't power up. I haven't done any real comparisons between component and HDMI, but I will say I have noticed a great deal of difference in picture quality from one DVD to the next. So I must be seeing a lot more detail than I used to on my 55 inch set.

Jon O. No, I don't get macroblocking with my Oppo/ MT700

Kid. I've only sent the projector a DVI signal, so don't know how the de-interlacing compares.

There was a very good, technical thread in the over $3,500 forum a short while ago explaining the benefits of HDMI v. DVI. From what I recall, much of the benefit was theoretical, as the source devices are not yet taking full advantage of the HDMI capability.

Jon O. No, I don't get macroblocking with my Oppo/ MT700

Nor do I. Sending the MT700 720p over DVI-to-HDMI from the Oppo provides an excellent picture. Both the MT700 and Oppo are using the same Faroudja chip, but letting the player do the deinterlacing and scaling, then sending the MT700 a digital signal over DVI/HDMI provides a sharper picture than 480i over component IMO.

I am going to place the new bulb in tonight. :)
Do I just unscrew the two screws at the side or do I have to take the whole projector down from my ceiling mount? Any special precautions? Thank you.

I can't answer as to whether you must take down your projector, but try and wear some cotton gloves when handling the bulb. Oils from your hands can result in burns on the bulb and create "hot spots" that may shorten bulb life.

Not a critical issue, but for as much as these things cost, why not take every precaution.

I am going to place the new bulb in tonight. :)
Do I just unscrew the two screws at the side or do I have to take the whole projector down from my ceiling mount? Any special precautions? Thank you.

Yes. The screws are held captive with small metal washers that grip the screws. I recommend loosening the screws evenly and stopping as soon as the lamp assembly will pull out. There is a small risk that continuing to turn the screw beyond the point needed will result in backing the screw entirely out of the washer; letting the washer drop "somewhere" inside your PJ. I took my PJ down, however it may not have been necessary. Let us know how it goes. :)

I am going to set up my new Oppo tonight with my TDP-MT700. Are there any critical settings that I will need to change from the defaults? It would be great if one of you guys could save me some time even though I am sure I will have to tweak my settings.

Have any of you closely inspected your bad bulbs for indication of where the failure occured? My failed lamp has a broken wire at the top of the actual bulb.

One of the leads to the bulb is split into two paths - one wire goes into the bottom of the bulb and the other enters the reflector and is coiled around the base of the bulb. This one appears undamaged.

The second lead enters the reflector and is (was) attached to a lead emerging from the top of the bulb. There is an obvious break at this point in mine. Are the rest of you seeing the same thing?
My two bad bulbs failed just as you describe. I posted a drawing of "old" versus "new" bulb construction in the "Poll-Bulb life 3" topic.

I am going to place the new bulb in tonight. :)
Do I just unscrew the two screws at the side or do I have to take the whole projector down from my ceiling mount? Any special precautions? Thank you.
I have done both of my bulb replacements with the projector left on its mount. The screws on the outside door as well as those on the bulb assembly are "captive". You should not have to wear gloves, because the bulb itself is surrounded almost entirely by parts of the housing. (I have never come close to touching the actual bulb in any of my MT700 assemblies.)

I am going to set up my new Oppo tonight with my TDP-MT700. Are there any critical settings that I will need to change from the defaults?

If you have one of the new Oppos with firmware version 1111b, leave its brightness setting on "0". Otherwise, set it to -3. Also, turn CCS off, Sharpness on Off or Low and TrueLife can either be On of Off, but I prefer Off. As far as the MT700 is concerned, you should check brightness, contrast, color and tint with Avia or DVE and adjust as necessary.

I spoke with a guy named Mark operator 9713 at 866-590-0912. He told me that I could order a new bulb from a local distrubitor. He even gave me the number.

<conversation>
I said "oh is Toshiba paying for this under warranty?"
"Sir you are outside the 90 day window".
"I had read online that Toshiba may be replacing these due to the limited number of hours on the bulb".
"I have not heard that there is a problem with these bulbs, but we can start the process."
</conversation>

So any words of encouragement? Anything I should say in retort?

I spoke with a guy named Mark operator 9713 at 866-590-0912. He told me that I could order a new bulb from a local distrubitor. He even gave me the number.

<conversation>
I said "oh is Toshiba paying for this under warranty?"
"Sir you are outside the 90 day window".
"I had read online that Toshiba may be replacing these due to the limited number of hours on the bulb".
"I have not heard that there is a problem with these bulbs, but we can start the process."
</conversation>

So any words of encouragement? Anything I should say in retort?

The process has normally worked like this:

a) We TELL (politely) the Toshiba CSR that there is a known design flaw, which has now been corrected, with these bulbs and that Toshiba has been replacing blown bulbs of the original, defective design beyond the 90 day lamp warranty. (I even mentioned AVSforum, but that may or may not help)
b) Generally, they then put you on hold and come back indicating that they may be able to help (don't be discouraged, this is the typical non-commital response).
c) They then ask you for serial number, purchase date, phone number, etc. and create a file on the computer (this is a positive sign)
d) They will ask you to fax them a copy of your purchase invoice and a statement formally requesting extension of the original warranty. Do this ASAP.
e) Call after three days asking to confirm receipt of the fax.
f) They may call you on the number you gave them within a week to tell you that they are processing a request for replacement but, unfortunately, the lamps are backordered (that is normal, you're now in the home stretch).
g) Hang around here to comiserate with others awating backordered lamps and, later, to celebrate when they finally show up.

Good luck! :)

btw: If you pay a third party for a bulb, you will likely wind up with two and a bill for $400. Some of us did that just to make sure we had at least one show up. If you go that route, I would recommend buying a BenQ lamp from a forum sponsor to ensure that you get the latest design in a timely fashion. I and at least two others have done that with success. PM me if you want more info.

NMJack,

That post is really funny. That is EXACTLY the way it worked for me. You have documented a pathetic customer service experience. The amazing thing is that they are sending the bulbs out of warranty yet handling it like you have described. Why not be forthright and honest about it? They are paying for the bulb anyway.

You have documented a pathetic customer service experience. The amazing thing is that they are sending the bulbs out of warranty yet handling it like you have described. Why not be forthright and honest about it? They are paying for the bulb anyway.

From my perspective; I got the bulb replaced, so the rest is "details." :D I may have gotten one of the good CSR's. He followed his "script" very well, but had a positive, upbeat attitude that left me feeling somewhat optomistic. That is in contrast to those who get the standard "you're out of warranty" response.

What the heck did we do before the internet?? :)

The amazing thing is that they are sending the bulbs out of warranty yet handling it like you have described. Why not be forthright and honest about it?.


They are only paying for maybe HALF the new bulbs. Some customers don't know about AVSforum, some customers are timid, some customers don't want the hassle, etc.

It is one way of solving the problem without doing a total recall of the unit.

Eric

They are only paying for maybe HALF the new bulbs. Some customers don't know about AVSforum, some customers are timid, some customers don't want the hassle, etc.

It is one way of solving the problem without doing a total recall of the unit.

Eric

Eric, I hadn't this until now. They replaced mine no questions asked. Is this what they offered you? Did they change their position when challenged? Thanks.

My bulb died on Monday morning after about 4.5 months of light use. I called the 866 number. They told me to write my story in a letter and fax it to them along with a copy of my receipt. I did that and left on a business trip.

Today (Friday) I called the 866 number again and asked them for status. They have not yet even read the letter. The woman told me that there are no reports of defective M700 bulbs and they will not replace a bulb out of warantee.

I asked to speak to a supervisor. I was put on hold for some time. The same woman came back to tell me that they will make a special exception for just this one time. She emphasized that no problem exists with MT700 bulbs. She did note the bulbs are on backorder and she cannot predict when mine will arrive.

I cannot complain about the result. However, the process and people were unpleasant. I was very nice so they were not reacting to me.
I just received my new bulb. The full process took 5 weeks. The new bulb looks exactly like the old one. Both are marked "OSRAM". The bulb came in a box marked with part number TLPLMT70. It has a printed instruction book. A sheet inside the box says that Toshiba requires the return of the old lamp for recycling. They included a FedEx Ground pre-paid mailing label.

With the new lamp installed, I was able to learn that the old lamp died at 245 hours.

If it doesn't have the changed wire inside, I would call them and get put on a list for a new model bulb or something. Just put them on notice you want it when this one blows. :(

The new bulb looks exactly like the old one.

Craig - the change is not immediately obvious. If you haven't already done so, I suggest you review the following post and re-check your new lamp.

http://www.avsforum.com/avs-vb/showthread.php?p=6717033&&#post6717033

Has anyone had confirmation from either BenQ or Toshiba that the

"metal splice away from the cylinder"

bulbs are in-fact a new style and that this will solve the problem of early bulb blow-outs?

Has anyone had confirmation from either BenQ or Toshiba that the

"metal splice away from the cylinder"

bulbs are in-fact a new style and that this will solve the problem of early bulb blow-outs?

I think the change is drastic enough to assume as much for now, but I agree it would be nice to have straight-up verification that this is their "fix" to the issue...

Eric, I hadn't this until now. They replaced mine no questions asked. Is this what they offered you? Did they change their position when challenged? Thanks.

Yes, they did not agree to replace my bulb immediately. I had to write and send them a letter listing all the reasons they should replace it even though it was out of warranty. My letter is in this thread somewhere 30 to 45 days back, probably 50 or 100 messages back.

That is Toshiba though, I think Benq has been better about replacing bulbs without a lot of hassle.

Correction: The text of the letter I faxed to Toshiba is in the Time to Die thread.

Eric

Well my replacement bulb is starting to flicker even in high mode. Is it just a matter of time now before it bites the dust? I hope I don't have any problems this time.

If the flicker doesn't go away, I'd get in the queue for another one from Toshiba now. It's only a five week or so wait. They should replace it just based on the flicker. At least Benq did for a 7700 owner with the same symptoms.

Good point. I don't know if I want to wait for my second bulb to go. Do you think they will send me out another one before it burns out?

"Hi, Toshiba. My bulb hasn't broke yet but will you give me a new one?"
- Click -
:(

Is Toshiba/Benq ever going to admit, it's the pj that is the problem, and not the bulb?

Well my replacement bulb is starting to flicker even in high mode. Is it just a matter of time now before it bites the dust? I hope I don't have any problems this time.

Most likely it's on it's way out. Mine flicked a ferw hours before it died and others have similar stories.

Is Toshiba/Benq ever going to admit, it's the pj that is the problem, and not the bulb?

I think the problem is that nobody knows if this is the case yet - including BenQ/Toshiba. The price of this unit has gone from reasonable to incredible in terms of value for the picture. This type of picture was selling for $15,000-$20,000 several years ago. I have to believe they are still selling a lot of these units as the are marketing it VERY heavy.

It would be incredible for them to do this KNOWING they have a BAD projector??????

It would be incredible for them to do this KNOWING they have a BAD projector??????

Personally I'm not so sure about that. Especially in these times where consumer electronics giants are fighting to make a profit.

It's not an uncommon practice for companies to run the numbers and try and band-aid the problem. If the cost of a potential legal case (IE class action) is less then the cost of a recall it's not unhead of for it to go this way. Espically since recalls are often much more public then legal action which would likely have a deeper effect of public perception and ultimatelly profits.

Time will tell what the true problem is and how it's handled.

isnt it obvious by now guys, they are just buying time. Every replacement takes 1+ month, eventually they will just say sorry it's out of warranty and leave you holding the bag. My father runs a computer wholesale warehouse/business, and basically all the rma(with the exception of a very few like intel/asus) we sent back to the manufacturers takes 3-4 weeks to get replaced so at the most vendors do a couple replacements and it be out of warranty, it's a shady trick but very common in the electronic world.

the alternative is admitting the problem and do a massive recall/refund, yeah like toshiba is going to do that....

That's exactly what I was thinking when I read that, gagaliya.

As soon as my second bulb goes dark - it is off to small claims court (with the help of my father-in-law who is an attorney).

As long as you're doing that, I wonder how hard it is to file a class action.. All I'd be interested in is getting my full money back for the projector and moving on.. (since technically I agree that they're doing what they can by providing bulbs for free out of warranty.. I just hate the downtime that shouldn't exist with a product defect like this).

We will probably get better results by just filing in small claims court. It will cost them more to hire attorney's in evers city and town that people file in than just giving us our money back.

I'm just trying to think of minimizing pain/hassle for all of us (i.e. everyone w/these projectors). A class action is also much more public (nobody will know about your small claims settlement), and hopefully will curb things like this in the future, or at least get quicker results by settling. Just thinking out loud..

I'm just trying to think of minimizing pain/hassle for all of us (i.e. everyone w/these projectors). A class action is also much more public (nobody will know about your small claims settlement), and hopefully will curb things like this in the future, or at least get quicker results by settling. Just thinking out loud..

I agree. I just checked the status of my PJ on the Tops web site and I will be getting it back today. This is the fourth lamp in this PJ (I bought it in March of this year). I have no reason to believe this lamp will last any longer than the others. Once it goes out, the first thing I will do is call Toshiba and demand ALL my money back. If they refuse, I will take legal action of one sort or another. I think we have the best shot with a class action, but I will most likely call my DA to get some advice at that point (unless one of you has already done something similar or a class action has already been started). I think a class action will get their attention more than a few small claims cases because the number of plaintiffs will be much greater.

I have never sued anyone before, so this will be a new experience for me, but I imagine the lawyers' fees for a class action suit would be pretty steep. So the question is, are we willing to put up the funds for that? Unless we could find a law firm that will take the case and not charge anything unless we win...that could be a challenge! Hmmm, maybe small claims is looking better...at least less of a hassle.

Ultimately I just want to get my money back (assuming this 4th lamp blows like the others). Just know that if we decide class action, I'll happily sign on as a plaintiff.

g-mon

Count me in as well. My only concern is that the lawyers tend to be the biggest benefactor of class actions. I just got a notice from a suit against HP for a PC that continually crashed. The settlement was for $50-$80 depending on whether you actually registered a complaint or not. …and it’s a 4 year old PC.

Anyway, I’m still a fan of trying to put some pressure on the people who sold these units. There are posts of some people who were treated very well and got refunds. (See the BenQ thread referring to Projector.com) I got mine from VisualApex and thus far have gotten very little support. My last email has gone unanswered (…and my first bulb blew 20 days after purchase.) If some of the online retailers who advertise on this site refused to sell BenQ(…or even just the PE7700) until the issue was resolved then we might see some action. VisualApex & ProjectorPeople are two that I see currently still advertising the projector. Even selling the PE7700 is a questionable practice at this point, IMO. These guys are just crossing their fingers that BenQ has solved the problem with the new lamp design. …funny, on my last call to VisualApex, I started to get the “lamp problem, what lamp problem” response until I referred to the AVS forum. :mad:

My biggest concern is that BenQ may have just designed a more robust lamp to stretch this failure out until we all are out of warranty and the projector is EOL.

Following is a brief explanation of how to file a SMALL CLAIMS CASE. I think it would cost a couple grand just to hire an attorney to argue the case. Or they could send some corporate guy and pay all his travel expenses.

You do not need an attorney, however upon filing a Small Claim, you assume ALL RESPONSIBILITY of the filing and all following actions.

The Small claims limits is $3,000.00; any amount over $3,000.00 will have to be remitted.

A filing fee of $27.00 is required. Each additional defendant requires an additional fee of $5.00.

The defendant Must Live in or Conduct Business in the City of Cleveland or Bratenahl or the cause of action must occur in the City of Cleveland or Bratenahl.

You must have the complete name and address of the Defendant(s).

Bring proof of your claim; paid receipts; two (2) written estimates of damages or loss and if your claim is based upon a motor vehicle, you must bring your Title (not registration) at the time of filing the claim and you must bring your Title to the Small Claims hearing; invoices on overdue accounts are needed.

Arrive to file your Small Claims case between the hours of 8:00 am and 3:00 pm MONDAY thru FRIDAY. The small claims Division is open during lunch hours.

When filing against a business you MUST have the FIRST and LAST name of the OWNER of the business, unless the business is INCORPORATED.

The majority of cases filed will be heard on the date assigned. However, if the court has not received the certified mail receipt, the hearing date may be continued. If you receive a postcard changing your hearing date, appear on the NEW date, otherwise call the court the day before your hearing to make sure the DEFENDANT has received the summons. You may file a motion for continuance at least (7) calendar days before trial and a COPY of the motion must be SERVED on all parties.

After the hearing, either party has the right to file an objection to the Magistrate’s ruling. The objection must be filed within fourteen (14) days of the date of the Magistrate’s Report along with a filing fee of $10.00.

After you have been granted a JUDGMENT, it is YOUR RESPONSIBILITY to find out where the other party WORKS, BANKS or has ASSETS in order for the court to ASSIST you in COLLECTING your money.

If you have witnesses bring them to court at the time of the hearing. If you wish to SUBPOENA a witness, do so at least one week before the hearing date providing you have RECEIVED SERVICE on the defendant. You must have the name and address of the witness and a $6.00 CHECK or MONEY ORDER MADE PAYABLE to the WITNESS as a witness fee.

I feel for all of you guys. Someone in either this or the BenQ thread mentioned the possibility of a recall, so endulge me for a moment. I work in the food industry. Food manufactures only recall products when forced to do so by some regulatory agency, even when their contaminated products can cause human illness and death. Voluntary recalls are virtually unheard of. Scary isn't it! It's all about numbers and liability. A few hundred get sick, and maybe a few die, vs. recalling perhaps hundreds of thousands of pounds of product. They will even fight a mandatory recall if they believe that the numbers are in their favor!! Issues like this happen in the automotive industry as well, and I'm sure that all of you are aware of how Firestone/Bridgestone fought against a strongly recommended voluntary recall after it was clear that their products were causing injury and death. Someone ran the numbers and counselled management not to recall the affected products unless forced to do so!

This ain't a matter of life and death. Neither BenQ nor Toshiba will do the right thing and voluntarily repurchase these products. Hell, Toshiba has already dumped the product, and BenQ is dumping theirs as fast as they can. Do any of you honestly believe that they will have units available for their hot swap program 6 months from now? The lamps aren't the problem. Many projector brands use the same basic lamp design, and they aren't blowing out every 100 hours. Either you force their hand now, or you live with the product. Start making the demands now, and follow up with legal action as necessary. Start with your dealers. Ask them to buy the unit back. You know where that will go, but you will effect putting the manufacturers on notice through their dealers. Next, call the manufacturer directly, and ask them to buy the units back. They may actually buy a few units back on a case by case basis, but they'll do nothing as long as we keep buying the product and accepting their excuses.

Best of luck to all of you guys. Don't give in!

Hi guys,
is there anyone knowing how to reset the firmware via hardware in case of failed firmware upgrade? (the proj doesn't turn on any more)

Thanks

The lamps aren't the problem. Many projector brands use the same basic lamp design, and they aren't blowing out every 100 hours.

In my case, I believe the lamp was exactly the problem. I had one failure, at 633 hours, and the new lamp I received had a design change to the electrical feed exactly where my old lamp failed. Also, as a few of us have pointed out several times, we've yet to see a single confirmed failure of a new design lamp. I keep repeating that hoping to lure the first one out of the shadows, but as of yet nobody has stepped forward. I won't believe that I still have a problem until I see an actual photo of a new design lamp that has failed as the original lamps did. I want to encourage you guys not to get too depressed until all the facts are known.

I Also, as a few of us have pointed out several times, we've yet to see a single confirmed failure of a new design lamp.

I've read of several on this forum. I believe they are in the BenQ thread. Reading about those confirmed failures of the new lamp is what prompted me to return my PE7700.

bubbawilly - I bolded "confirmed" for a reason (no, not to irritate folks :) ). I've tracked the MT700 thread, PE7700 thread, and the active "lamp failure" thread. None have had a single post where the person stated something along the lines of....

"My lamp blew again. I have confirmed through visual inspection that it has the redesigned electrical lead with the crimp sleeve off to the side. Here is a photo....."

Instead, they tend to read more like:

"My new design lamp blew. It is a new lamp because a) I purchased the projector on xx/xx/05, b) someone told me it is, c) the hand written marking was a certain color or d) I'm very negative and saying that my latest lamp that blew was of the new design makes Toshiba/BenQ look like the devil incarnate."

If you've returned your PE7700 and moved on then that may be the right thing for you. That doesn't negate the fact that a number of us are still very happy with these PJ's and would still recommend them. I hope you find the right PJ for your HT and enjoy it greatly. Hopefully all of us, when our lamps are burning bright watching a great show/movie, aren't thinking about what "might" go wrong with our equipment.

bubbawilly - I bolded "confirmed" for a reason (no, not to irritate folks :) ). I've tracked the MT700 thread, PE7700 thread, and the active "lamp failure" thread. None have had a single post where the person stated something along the lines of....
"My lamp blew again. I have confirmed through visual inspection that it has the redesigned electrical lead with the crimp sleeve off to the side. Here is a photo....."

Instead, they tend to read more like:
"My new design lamp blew. It is a new lamp because a) I purchased the projector on xx/xx/05, b) someone told me it is, c) the hand written marking was a certain color or d) I'm very negative and saying that my latest lamp that blew was of the new design makes Toshiba/BenQ look like the devil incarnate."

Exactly. As I posted in the "Time To Die" thread, I really don't believe the writing color has one lick to do with whether or not the lamps are the new design.

FWIW, I got my PJ back from Tops today (FINALLY after just 6 weeks) and the lamp is most definitely the new design (I compared it side by side with my blown one). I have my doubts about the new lamps, but until we get some hard evidence, I am not ready to jump to conclusions.
g-mon

....
Instead, they tend to read more like:

"My new design lamp blew. It is a new lamp because a) I purchased the projector on xx/xx/05, b) someone told me it is, c) the hand written marking was a certain color or d) I'm very negative and saying that my latest lamp that blew was of the new design makes Toshiba/BenQ look like the devil incarnate."



I suspect I fall into this camp ... except it was a little better than "someone told me it is." My lamped failed in mid October. I spoke with Lisa at BenQ who remembered me from my previous failure. She told me that the lamps had been re-designed and that I shouldn't see a problem after I received my new lamp. That lamp has failed. Frankly it didn't occur to me to inspect the lamp and verify some new design. I didn't even know if the change was visible. Once it failed I didn't realize there was a controversy over who had new design lamps. I was told by BenQ I had one and I assumed they where correct. I sent the whole projector back to them on 12/20.

So, either BenQ was giving out bad information in October or mistakenly gave me an old lamp. ...or my new design lamp failed. I don’t know what the answer is.

Do we have a definitive date as to when the new lamps where available? I can only hope that BenQ purged the lamp stock and didn't continue to send out mixed designs. (old and new)

-Brian

...So, either BenQ was giving out bad information in October or mistakenly gave me an old lamp. ...or my new design lamp failed. I don’t know what the answer is.

NMJack, Brian was just one of those with a new lamp that failed and reported it in the BenQ thread. There were others that I can recall. It would be easy to miss a few posts here and there. I do it all of the time. I read about at least 2 'new lamp' failures before I sent my unit back on 12/13. If BenQ doesn't know whether they are sending out this new design lamp, then who does? If you don't believe them when they tell you they are sending you a new design lamp, then why do you believe their lamp story at all?

I know that food manufacturers put their profits ahead of your safety, but I still enjoy good food. I'm sure not worrying about when my projector bulb will fail. ;) I enjoyed the BenQ while I had it. I simply chose to believe a different story.

I truly wish you well.

NMJack, Brian was just one of those with a new lamp that failed and reported it in the BenQ thread. There were others that I can recall. It would be easy to miss a few posts here and there. I do it all of the time. I read about at least 2 'new lamp' failures before I sent my unit back on 12/13. If BenQ doesn't know whether they are sending out this new design lamp, then who does?

If I read Brian's message correctly, he didn't verify that his lamp was of the new design; nor has a single other poster. I didn't miss any of the posts that claimed to have a new-design-lamp-failure. I simply noted that none of them actually indicated that they had visually confirmed (there's that word again :) ) that their failed lamp was of the new design (i.e. with a crimp sleeve connection moved away from the top of the bulb). I'm sure that "someone" at BenQ knows exactly when the new lamps started being supplied, however I highly doubt they clearly shared that info with all of the CSR's answering the customer service phones.

bubba - First off, you're lucky to be onto another pj and (hopefully) not being overly worried about bulb failures. I'm not one who would still recommend the PE7700/MT700, at least until all of us get some really serious hours on the new design bulbs.

Brian doesn't know for sure whether he had the physically different new design. There were others who were told they had the new bulb design that had failures, but none confirmed that they had the physically different design.

I've read through every single post in the 7700, MT700, and Time to Die threads and not seen a single poster mention that they had inspected and seen the new leads inside the bulb. If you've seen something we've missed please point us to the post.

Jeffcom posted some excellent pics of the difference in this post (http://www.avsforum.com/avs-vb/showthread.php?p=6715099&&#post6715099) .

ChrisW6ATV also has an excellent sketch in this post (http://www.avsforum.com/avs-vb/showthread.php?p=6717033&&#post6717033) .

>If BenQ doesn't know whether they are sending out this new design lamp, then who does?

Customer service on the phone is so far removed from shipping that they really have no idea what the customer is getting. AFAIK, Toshiba is still denying that there even is a new bulb design.

>If you don't believe them when they tell you they are sending you a new design lamp, then why do you believe their lamp story at all?

Because I've seen with my own eyes the newly designed leads inside the bulb.


I'm also skeptical that this new bulb design completely fixes the problem. That's why my pj is now in High Altitude mode. BenQ may have pushed too hard to get a low dB rating and is letting the bulb get too hot in regular fan mode.

However since my first bulb burned out on the exact lead that they changed the connection on, I'm open to the possibility that it does fix the problem.

I think it's fair for me to reserve giving up hope on the new bulb design until we have posters confirming that the physically different design is failing.

It's important to point out that no one has confirmed a physically different bulb failure. That way folks with dead bulbs will check their new bulb and compare it against ChrisW6ATV's diagram to see if they really have a new design.


bjsib1 - The only confirmed pictures and drawings of the new bulb design were posted on Dec 13/14. This is also when I received my replacement bulb, which I've confirmed has the new lead.

That doesn't negate the fact that a number of us are still very happy with these PJ's and would still recommend them.



If you are one of the lucky few who had little problems and are happy with the projector than hats off. But to recommend the mt700/pe7700 to anyone at this point especially with knowledge of these threads on avs is a great disservice to the new buyer.

See my post here (http://www.avsforum.com/avs-vb/showthread.php?p=6817654&&#post6817654) with links to images of my almost-positive-it's-a-new-design failed bulb.

Thanks miltimj for the pictures. unless my brain is totally gone, that is different from what I saw in my (new design bulb pe7700) maybe I just not remembering it right, I hate like heck to remove it, just to compair and take a pic,but I am a courious kinda guy.

I did look at my first bulb a little and noticed the (new) design had a thick wire on the outside of the inner bulb filament, but I only remember a single wire and your photo shows more wires than I remember, but hey as I get older my brain is in a fog so to speak. I usually though hate to mess with anything thats working, but I think I will remove it and take a picture. Sorry to hear about your new bulb problem.

LAST question has any body actually herd BQ say the new bulb design was going to be from a different MFG.......or is that just a rumor, I thought is was a new MFG but was a little disappointed when I saw Oscram on my new design bulb. :)

AFAIK, Toshiba is still denying that there even is a new bulb design.

Not so. See this post (http://www.avsforum.com/avs-vb/showthread.php?p=6716746&highlight=toshiba+usa#post6716746) regarding Toshiba acknowledging the new design

It's important to point out that no one has confirmed a physically different bulb failure. That way folks with dead bulbs will check their new bulb and compare it against ChrisW6ATV's diagram to see if they really have a new design.

See post #2168

If you are one of the lucky few who had little problems and are happy with the projector than hats off. But to recommend the mt700/pe7700 to anyone at this point especially with knowledge of these threads on avs is a great disservice to the new buyer.

Okay, peace. The truth is that I've learned that, almost without exception, it is never a good idea to recommend anything to anybody :) . That includes doctors, mechanics, car dealers, home builders :mad: , employers, etc. etc. I don't live life looking in the rear view mirror and, in my case, I've derived far more enjoyment from my MT700 than frustration. My blown bulb was an irritation, however it took a single phone call and a brief fax transmission to get it corrected. I was able to complete this all over a lunch break. Will the new bulbs fail at the same frequency as the originals? I'm sure that most of us hope not.

I think the larger question is would we recommend front projection to someone else? If so, which PJ? A month or so ago I was searching avs for lamp info and found an active thread about AE700 owners with blown lamps who could not obtain replacements. I also seem to recall seeing a post by someone who was now on his fourth AE900. I'm sure it would be easy to find similar "dirt" on about every other current HT PJ available. Maybe a year or two from now things will have changed and we will be able to buy truly "plug and play" PJ's that will deliver thousands of hours of glitch-free viewing.

Well, my second bulb has finally blown. I know for a fact it wasn't a new design to avoid that debate. Of course it would happen today when I can't call and two days after the catastrophic failure of my main hard drive in this computer. Can someone PM me with a reliable dealer for a replacement. I have the bulb warranty and I was thinking of using that and also getting Toshiba to replace it, however long that would take. Thanks.

MASS MAILING !!!!! (If you have the time to post here-you have the time to write a letter)

I think it is important to let everyone know that they need to notify (in writing) BenQ and Toshiba of the problems you (and I) are having PRIOR to the end of the warranty period. This will put them on notice that this IS and will continue to be a warranty issue after the warranty has expired. These notices will serve as proof that we are aware of a problem with our units while under warranty and that the Companies will not be able to simply wash their hands of the issue after the warranty period ends. It also may entice them to issue a recall or provide some other recourse.

Can someone PM me with a reliable dealer for a replacement.

Same here. I'd like to have a spare bulb on the shelf for when the time comes to replace mine. I also have the bulb warranty but with the turn-around time on bulb replacement I think I'd rather just buy a spare one. That way when a bulb goes I can keep the PJ in service while the bulb warranty folks are handling getting a replacement.

Projector People was recommended to me and they're a forum sponsor so I don't see any problem with saying that. If there is, just delete my post mods!

getting really pissed about this. toshiba supervisor assured me the lamp will be in my hand by last friday (before new year) after repeated delays. So i called today and was told the lamps are still on backorder with no eta, and couldnt reach a supervisor at all. Missed the entire holiday season xmas+new year with no tv in living room.

total body count: out of the 6 months i have had the mt700, 3 months were wasted waiting on lamp replacement. Never been this frustrated with an electronic purcahse in my life...(*#@&#(@*&#(*@&#*(@!&#(*!!!!

getting really pissed about this. toshiba supervisor assured me the lamp will be in my hand by last friday (before new year) after repeated delays. So i called today and was told the lamps are still on backorder with no eta, and couldnt reach a supervisor at all. Missed the entire holiday season xmas+new year with no tv in living room.

total body count: out of the 6 months i have had the mt700, 3 months were wasted waiting on lamp replacement. Never been this frustrated with an electronic purcahse in my life...(*#@&#(@*&#(*@&#*(@!&#(*!!!!

Man, I feel your pain. I went through the same freakin' thing this last time around. The original ETA for me was 12/5, but I didn't get my PJ back from Tops until 12/30...total wait time for my lamp was 6 weeks! I really hope you get your new lamp soon...I know I was having withdraws while mine was out, and being pissed off at Toshiba for taking so long didn't help. Hang in there if you can.
g-mon

Well, I finally recieved my pj back from tops. I arrived on 12/30 but I picked it up 1/5 because I was out of town. I opened it up and confirmed that it indeed had the new, re-designed bulb with the wire patch on it. Watched the game on it (screw texas :)) and everything looks fantastic (minus a new moderate discolored blob of dust or some such, which replaced two bad ones I had...need to clean the lens and see if that helps).

So, to those waiting on bulbs. Hold on, they'll get there....

Let me just take a minute to say that the people at Tops are just the coolest. If you have a lamp issue, do everything you can to get it sent in there instead of waiting for Toshiba. Toshiba is good with their support (better than they could be) but Tops is just the best.

So I posted back in Mid December about my bulb blowing. Called them once a week since. To check the status. Yesterday (Thursday) the CSR said the status changed from back order to shipped. He then said call back on Friday (today) to get the tracking number. So today's CSR told me that the bulbs are still on back order. He then puts me on hold and gives me the Fed Ex tracking number. Delivery scheduled for Jan 10th. I hope others will be getting there bulbs soon.

Good luck.

PS I was going to order a new bulb this weekend. Guess I don't have to now.

That sounds familiar, I reported my buld dead about 2 weeks ago, was told backorder. Called yesterday was told it was "released" but no tracking number. I asked if I could give my email to have them email me the # when available, CSR told me no, but offered to call back with it today. And so this afternoon I got a call from the CSR with my #. Fedex says 10th for delivery.

The blown bulbs are highly annoying but Toshiba CS has been great to me every time. Overnight shipping would have been nice, but I'll give them credit for shipping 2-day instead of ground.

Hi,
does anyone know how to reset/reboot the firmware?

i.e.: my MT700 doesn't want to turn on after an attempt of flashing in the new firmware and I suppose I could reset the machine and reload the original factory firmware stored in the boot rom by switching on the rear power button while pressing a certain combination of superior buttons...

is there anyone that knows the right combination of buttons to be pressed while turning on the pj?

Thank you very much

New firmware? That's news to me (unless I just haven't been paying attention)

New firmware? That's news to me (unless I just haven't been paying attention)
It's relatively new, not very new, I know it was issued in July and all the MT700's produced after July surely are updated.
My proj has the April release, so needs to be upgraded.

Bye

New firmware is news to me as well. How did you get your hands on it?

New firmware is news to me as well. How did you get your hands on it?
It was given to me by my reseller. Anyway, here in this thread, many posts behind, there was also some discussion on it (not very finalized, to tell the truth).

However, in Europe the best info source on that new FW release is the famous German site www.cine4home.de ; please see at this Google-translated page, where the new features of the update are explained:

Test update: DLP projector Toshiba Mt-700 (http://translate.google.com/translate?u=http%3A%2F%2Fwww.cine4home.de%2Ftests%2Fprojekto ren%2FToshibaMT700%2FMT700TestUpdate.htm%23Neu&langpair=de%7Cen&hl=it&ie=UTF-8&oe=UTF-8&prev=%2Flanguage_tools)

It is an article dated Aug-4-2005 (you can also search for it by going to the above cited home page and then by scrolling the framed page with the list of the articles until you find the wanted article at the above said date).

P.S. - The German site became international with an English version some days ago ( www.cine4home.com ), but it doesn't contain the old articles like the one on MT700 FW update.

wow, I wonder when we'll get it....

wow, I wonder when we'll get it....
I know it's available worldwide, but you should ask to your reseller. He/she should upgrade your MT700 for free, provided that you send/bring him/her the projector.
I am trying a diy upgrade, but I don't know yet if it is a good idea. I'll let you know.

(however, consider that everyone having a MT700 produced after July 2005 should already have the newest fw version, which is: A00_Ver029_PLUS_20050719; you can check your version in the menu or service menu; a newly added feature is a new user menu item, the overscan manual tuning: if you have this item it is very likely that you have the latest release)

I bought mine from the first shipment off the boat to the states in April 05. Also, my dealer is halfway across the country. Doh. I wish Tops had installed it for me.

The newer firmware is posted right here in this thread and has been for a while.

well I'm an idiot....thanks

But it is not sufficient to have the newer fw, it is also needed a flash loader sw and a special serial cable with the right pin wiring...

well I'm an idiot....thanks
Didn't mean it to be insulting if you took it that way.

Haha, naw I didn't. Just making fun of myself for forgetting that was in there. Now that I see you need that other stuff I can see why I ignored it earlier. No worries.

Has anyone seen this post?
http://www.avsforum.com/avs-vb/showthread.php?t=627774
He got over 3000 hours (highest lamp mode available) on Benq 7700, wonder which light bulb did he use?

Has anyone seen this post?
http://www.avsforum.com/avs-vb/showthread.php?t=627774
He got over 3000 hours (highest lamp mode available) on Benq 7700, wonder which light bulb did he use?

The answer is...he used the right one. Heh. :p

Got my new lamp finally! It is the latest version from toshiba. The batch cleared custom to US just last week.

You can VERY CLEARLY tell it's the new design by the position of the filament(? the tiny rectangle thing on the wire to the lamp). On both of my old lamps, the rectangle were directly on the tip of the bulb. This new lamp has the rectangle all the way to the side of the bulb. In my opinion, if you cant tell clearly then you have the old version. Because there should not be any confusion after you look at your old lamp vs new lamp.

Here's all the markings for those interested:

black marker + handwriting : 9/22 A89
red marker + handwriting: A
printed:

TOP
OSRAM
P-VIP 250/1.3 E21.8
23.87109 021A (i think, hard to read the middle)
Czech (And the label on the paper box said Made in Germany...so i guess the paper box was made in germany? lol)
WD3


sorry couldnt get photos, tried to take some pictures but the mirror around the bulb makes it impossible to see anything in the photo.

gaga
ps i am thinking about selling the mt700 with the new lamp on ebay and buy an ae900 instead. To avoid dealing with anymore of this nonsense. Think i will be happy with the ae900 after seeing the mt700 pq?

Any NEW (pun intended) bulb failures lately?

Am I correct that we have only 1 confirmed new bulb failure?

ps i am thinking about selling the mt700 with the new lamp on ebay and buy an ae900 instead. To avoid dealing with anymore of this nonsense. Think i will be happy with the ae900 after seeing the mt700 pq?

I made the change from a PE7700 to the AE900. Assuming the MT700 and the 7700 throw the same picture, then the Panasonic stacks up very well. Despite the disparity in stated specs, the 7700 had a slightly better black level than the Panasonic. It was noticable when I had the two projectors in the house at the same time, but now that the 7700 is long gone, I find that I am more than content with the black level of the 900. The 900 has less SDE than the 7700, but that could be a non-issue depending on your viewing distance. I'm at 1.5x, and I could see SDE occasionally on the 7700 in bright scenes. The two units were dead even in mage sharpness, with the 900 rendering fine detail a touch better than the BenQ.

The color 'superiority' of LCD is way overstated when compared to DLP's at the level of the 700/7700. I found the units to be equal in color reproduction.

Am I correct that we have only 1 confirmed new bulb failure?

Are you sure it is a confirmed new bulb, IOW did they take pictures and have it inspected here on this forum, or did they just say that it was a new design? ;)

Are you sure it is a confirmed new bulb, IOW did they take pictures and have it inspected here on this forum, or did they just say that it was a new design? ;)

My recollection was that it did have the little square thing on the wire away from the glass. At least that is the way it looked to me. My NEW TYPE bulb seems to be going strong.

Am I correct that we have only 1 confirmed new bulb failure?

I believe that was Miltimj who provided us with our first confirmed sighting. I'm sure that he (along with the rest of us) is hoping that is reflective only of the routine infant mortality rate of this type of lamp and not indicative of continuing large scale problems. My new lamp is at well over 100 hours and going strong. I had a bit of flicker a few weeks ago, but 2 hours in high mode eliminated that. I still love this projector! :)

My lamp was updated right about the time of Miltimj's as well and I have about 180 hrs on it. It developed a flicker as well. I ran it on high for a few hours along with reseating the bulb as recommended by the Benq tech. The flicker is now gone. Unfortunately I don't know if it was running on high or reseating that fixed it.

While I had the tech on the phone I asked him about continued support in case of another bulb failure as my bulb was replaced last October and therefore it's warranty was about to run out. The tech assured me they would continue to support the new bulbs outside of the typical three month warranty. If it were to happen again on the updated bulb he would recommend sending in the PJ to get it checked out.

I made the change from a PE7700 to the AE900. Assuming the MT700 and the 7700 throw the same picture, then the Panasonic stacks up very well. Despite the disparity in stated specs, the 7700 had a slightly better black level than the Panasonic. It was noticable when I had the two projectors in the house at the same time, but now that the 7700 is long gone, I find that I am more than content with the black level of the 900. The 900 has less SDE than the 7700, but that could be a non-issue depending on your viewing distance. I'm at 1.5x, and I could see SDE occasionally on the 7700 in bright scenes. The two units were dead even in mage sharpness, with the 900 rendering fine detail a touch better than the BenQ.

The color 'superiority' of LCD is way overstated when compared to DLP's at the level of the 700/7700. I found the units to be equal in color reproduction.

thanks great first hand review! I guess the dilemma most of us facing now are:

1) Deal with the hassle of selling mt700, and pay slight extra to buy an ae900
2) Not sell the mt700 and hope the new bulb design will fix the problem and not just a temp patch that extends from 200 hr to like 300 hr.

personally for me, i will be jumping ship at the first sign of premature bulb failure.

Are you sure it is a confirmed new bulb, IOW did they take pictures and have it inspected here on this forum, or did they just say that it was a new design? ;)
Yes, see my post here (http://www.avsforum.com/avs-vb/showthread.php?p=6817654&&#post6817654), as well as post #2168 pointing back to that post.

As NMJack said, I'm hoping it's an anomoly.

It developed a flicker as well. I ran it on high for a few hours along with reseating the bulb as recommended by the Benq tech. The flicker is now gone. Unfortunately I don't know if it was running on high or reseating that fixed it.


In all likelihood, it was the running on high that fixed the flicker. We've had knowledgable folks explain to us on right here on the forum why these lamps sometimes "flicker", and why running them at a different power level for a while will correct it. I think the "reseating" suggestion by the Benq tech was just to make sure that the bulb was installed correctly. The electrical connections and mechanical engagement of my replacement lamp seemed to be very robust and tight. I don't think I could seat it incorrectly if I tried. :)

Yes, see my post here (http://www.avsforum.com/avs-vb/showthread.php?p=6817654&&#post6817654), as well as post #2168 pointing back to that post.

As NMJack said, I'm hoping it's an anomoly.

Not that I am holding out hope that it is true, but as someone pointed out, since miltmj didn't check the lamp prior to the burnout to see if it was the new design, there is a slight (very slight IMO) that it was actually an old style lamp, and the wire failed inside the glass cylinder and popped out to make it appear to be a new style lamp. From the pics I still think it was a new style, but I guess we'll never know for sure. Anyway, here is an illustration showing what I am talking about.

g-mon

The title thread of this thread should be changed to "Toshiba MT700 Owners In Denial."

The title thread of this thread should be changed to "Toshiba MT700 Owners In Denial."

Hardy-har-har. :rolleyes: As I said, I do think it was a NEW style lamp, but I just wanted to illustrate the concept. As someone once said: "I like to think there are always...possibilities." ;)

The title thread of this thread should be changed to "Toshiba MT700 Owners In Denial."

Well bubba, you may be right. On the other hand, it's pretty darn easy to live in denial while watching that big, bright, hi-res picture when our lamps are going strong. :) Until someone makes the "perfect" projector, I'll just keep riding this horse. Or, did I miss the "here's the perfect projector with no problems" thread? :D

Tell you what, the PE7700 was pretty close to being perfect with its image, zero degree projection offset, and flexible zoom range.

If BenQ were to get their act together, I'd go back to that projector in a heartbeat! That's why I want to warn enough people away from the 7700 in hope that it will force the issue with BenQ. Toshiba dropping them obviously wasn't enough.

Actually, I agree with g-mon that it's definitely a possibility. Most due to my inability to see the wire inside the cylinder, leading me to believe that it was broken inside it somewhere.. now whether it popped out because of that, I don't know. We'll never really know, as he said, but it is a possibility.

Well, I recently blew out my second bulb... which was supposed to have been the new one. After reading the discussion here, it seems that it is the new bulb design as it has the rectangular wire splice to the side of the bulb. I can't see a broken wire, but there is a lot of "filament fuzz" on the wire from the top of the bulb to the splice. My markings are:
B280
94-4-6

I don't see any other marking other than "TOP OSRAM" on the bulb housing and a small sticker beneath the metal mesh vent port that says "SL 15 16" with some little icon image.

PJ purchased in late August
First bulb failure in early November at 150 hours - bulb replacement shipped within days - supposed to be the new bulb design
2nd bulb failure in early-mid January - I'm guessing at about 150 hours.

BenQ says a replacement will be in the mail as soon as they receive this one. If it blows again, I'll send in the entire PJ. The CSR said that they got a new bulb manufacturer and that the new bulb should be a permanent fix. I've notified the good folks at Visual Apex about my woes and they are in contact with BenQ about a permanent fix for the situation as well. I'll let you know what I hear back.

Sorry guys... wrong thread... thought I posted in the BenQ and/or Time to Die thread

I think were all missing the fact that g-mon can design one heck of a nice illustration!!! Hats off to you g-mon, you can design pics for me any time!!! That pic almost makes me a believer in that lamp failure theory. LOL
Steve

I think were all missing the fact that g-mon can design one heck of a nice illustration!!! Hats off to you g-mon, you can design pics for me any time!!! That pic almost makes me a believer in that lamp failure theory. LOL
Steve
:D Thanks Steve. I just used the drawing tools in MS Power Point. I'm an ME and, believe it or not, I actually use the Power Point drawing tools to make sketches that I can present to the design team. That one took about 5 minutes...give or take. ;)
g-mon

Toshiba is going to have trouble leaving the HT pj market if they keep releasing new models: TDP-ET20 (http://dlp.com/about_dlp/about_dlp_press_release.asp?id=1280&bhcp=1).

Strictly speaking, that's not a FP but a complete system, including the sound system (5.1 channel) and a DVD player, etc. (according to the TI press release that you linked to).

My 2nd lamp just died in the middle of the Broncos / Patriots game. It was sent to me 10/15. I don't believe it was one of the "new" variety. I only got about 100 hours out of it.

I have 55 hours on my NEW 700 bulb, and have gotten bad flicker at some point almost every night of 5-6 hours of use.

I run at high all the time.

Also I finally got HD cable from an SA 8300. Looks better putting out 720P than 1080 via component.


SInce I am waiting for a HDMI and switch, I'm using component and seeing alot of black crush on dark scenes, Will it be better when I get HDMI?

emailists, if you haven't already done so, change the NTSC setting to "Japan". That should take care of the black crush.

I have 55 hours on my NEW 700 bulb, and have gotten bad flicker at some point almost every night of 5-6 hours of use.

I run at high all the time.

Also I finally got HD cable from an SA 8300. Looks better putting out 720P than 1080 via component.


SInce I am waiting for a HDMI and switch, I'm using component and seeing alot of black crush on dark scenes, Will it be better when I get HDMI?

Try running it on low for a couple of hours, then switch back to your normal high again afterwards.

My 2nd lamp just died in the middle of the Broncos / Patriots game. It was sent to me 10/15. I don't believe it was one of the "new" variety. I only got about 100 hours out of it.

I was wrong. My 2nd "blown" lamp does appear to be of the new variety. I just took it out and looked at it and compared it to the old one (which I kept). The filament splice on the 2nd is definately there. Darn.

Well, we'll see what Toshiba does for me on Monday. At least I have an Infocus X1 to use in the meantime :)

I justed created a new thread with a poll for the newly designed replacement lamps.

As soon as my second bulb goes dark, I am going to bring a copy of this thread to a judge at small claims court.

As soon as my second bulb goes dark, I am going to bring a copy of this thread to a judge at small claims court.

Are you going to try asking Toshiba for a refund/replacement first? Seems like you'd have a better case if Toshiba refuses your request first. Either way, please let us know what the judge says...we all may be doing the same thing very soon. :(
g-mon

Are you going to try asking Toshiba for a refund/replacement first? Seems like you'd have a better case if Toshiba refuses your request first. Either way, please let us know what the judge says...we all may be doing the same thing very soon. :(
g-mon

I have written to them (about 1 month ago) explaining the problem and I did ask for either a refund of my money or a replacement model not affected by this problem. I then sent a follow up. They ignored both of my letters.

I had my first lamp blow at 100 hours back in July. it took a month to get a replacement. So, I bought a PE7700 bulb as an emergency backup, ran it a 100 hours, then replaced it with the new lamp that Toshiba sent me.

Fast forward to Sunday evening.

I had six people over to see the 2 hour "24" Season opener. I let them salivate over the football game in HD for a while, then we went up for pizza. We went back down to see the 24 opener and I hear someone yelling up from the theater: "How do you turn on the projector?" Well, since I left the PJ on, I had a sinking feeling in my gut.

So, after 200 hours on the Toshiba replacement, that lamp blew. These Toshiba lamps blow about as much as Toshiba does. Anyway, thankfully I had a backup ready and was up in 10 minutes.

So now, Tops in MA is getting the PJ back again. Oh well, if it ain't the bulb, I guess I'll just deal with it.

Hi,

I just want to share what I have found out about the benq and tosh proj bulb problem.

I bought my MT700 in late august and have had 3 bulbs replaced. Everyone of them before reaching the 200h mark. Needless to say I also figured out something was wrong with it.

Calling AVD-Tech, they are toshibas official service partner in sweden, they say that they have not had a single mt700 fail but quite a few 7700's. "You need a new lamp design and a firmware update" the guy then says. Ok, fine i guess. I get the new bulb and firmware and use it about 150h then it goes black. Must have been a bad batch they say and send me another one. This one lasts 180h before going out. Frustrated and determined that this cant possibly be a lamp problem I turn to a friend who works in the store where I bought it and I get the number to toshibas sales rep. After being somewhat reluctant to admit that the mt700 also has a problem I return to my friend in the store. He then calls the toshiba rep and says that if this is not solved they will no longer recommend toshiba projs. Then, all of a sudden, its a common and well known problem with the mt700 and 7700 and ofcourse they have a sollution.

They need to replace the psu, ballast and upgrade firmware. Firmware upgrade and new lampdesign wont matter because the psu and ballast cant really handle the lamp the way it's supposed to. This means that all 7700 and mt700's have to have half their interiors exchanged to work as its supposed to and that explains why they are so reluctant to tell you guys. And since this is a psu and ballast problem it somewhat explains why projs connected to powerconditioners last a little longer.

Oh, and another thing, I found out what a lamp really costs for benq and tosh since I have some connections at Osram who make the lamp... practially nothing... something like $2...

So, basically, it's much cheaper for them to keep giving you lamps for a few years than actually upgrading your units with the parts needed.

I'll be getting the new psu, ballast, firmware and lamp next week and will keep you posted as to how this turns out.

It's been an interesting week, to say the least.

:)

Thanks for the update. Time will tell. BTW, what does "PSU" mean?

Thanks for the update. Time will tell. BTW, what does "PSU" mean?

Just a wild guess, but maybe PSU = Power Supply Unit?

Just a wild guess, but maybe PSU = Power Supply Unit?

Yup, after thinking about it for all of 5 seconds I kinda figured it was either that or Penn State University. :)

Yup, after thinking about it for all of 5 seconds I kinda figured it was either that or Penn State University. :)

Go Penn State Football! Final ranking #3! -art

LOL. Could be worse....could be Maryland "Terrapin" Football. :)

My 2nd lamp went Sat night. Toshiba authorized shipment on their dime to Tops on Monday. I sent it out that day and got it back Thursday with a new lamp installed -- not bad!

My 2nd lamp went Sat night. Toshiba authorized shipment on their dime to Tops on Monday. I sent it out that day and got it back Thursday with a new lamp installed -- not bad!

Do you know if they did anything else to the unit? If they didn't, then they are still probably of the opinion that it is simply a lamp issue as apposed to lamp/ballast/psu.

I sent my unit to toshiba Repair in MA. for the flickering issue and got it back in under 4 days! Pretty good. They replaced the color wheel, new lamp, updated firmware, etc

With the new firmware is a choice DVI mode - from an HD Cable box what should I leave it set to - HDMI or DVI mode - one of my boxes has DVI and has HDMI?

I like the new oversacn funtion also - seems to not make the picture softer like keystone does which is strange - you'd figure either would take it out if pixel map and make the image soft.

But if the unit and lamp hold out I am pleased. Even though my unit is almost a year old - I didnt really have a desire to upgrade till affordable 1080P models come out.

With the new firmware is a choice DVI mode - from an HD Cable box what should I leave it set to - HDMI or DVI mode - one of my boxes has DVI and has HDMI?

I'm guessing that in HDMI mode the unit is set to deal with HDCP, whereas in DVI mode it may not be expecting the "handshake." (I really know nothing about this though :) )

Or maybe "DVI" means PC levels (0-255) and "HDMI" means Studio levels (16-235).

Well, Toshiba had me send my failed bulb unit (second time) to MA and told me to call them for a status. So after confirming FEDEX delivery last Tuesday, I gave Toshiba two days before calling. So on Thursday, Toshiba knew nothing about the status and told me that they would "escalate" my request. Thursday afternoon, the same story with the direction from Toshiba to "wait two or three days before calling back". Called Toshiba the next day (Friday) and was told they had heard nothing from MA.

So, I called MA myself and wouldn't you know it that they had finished with my unit and had FEDEXed it back to me 48 hours earlier. So I got home Friday afternoon to find TWO FEDEX tags on my door knob. Since that is not the way I normally enter my house, I would not normally check. So, I called Toshiba customer "dis-service" and gave them my heartfelt thanks for doing such a bang up job of "escalating" my request.

Bottom line: Lamp replacement and firmware update. Thanks to the reply from firefreak, I will save that and use it when I write Toshiba corporate after "the next" lamp failure. I'm just glad I have a spare.

Do you know if they did anything else to the unit? If they didn't, then they are still probably of the opinion that it is simply a lamp issue as apposed to lamp/ballast/psu.

I can't tell if they did anyting else. All settings were the same (except contrast and brightness), so I kind of doubt there was a firmware update. I'll call Monday and ask.

emailists -- If your source is DVI then set your PJ to DVI mode, if it's an HDMI source, set it to HDMI. It has nothing to do with HDCP! Both modes are HDCP compatable.

The difference is that HDMI can have an audio signal on it (turn that off - no audio in the MT700)) and it has 8-bit, 10-bit or 12-bit encoding capabilities whereas DVI is only 8-bits.

Can someone help me? I have two big giant dots in the middle of my screen that only appear when it's dark and then one off to the left of the screen (off the screen) and one beneath it. They look like the spots you get when you aim a camera at the sun, but they only appear in the dark. I thought I noticed them when I first had the projector, but then they went away, but with this new bulb they are back in full force (or may be totally new.) Help!!!

NoThru - I have one as well :( it's subtle, but it's there....no idea what it is

It sounds like you both have dust on the DMD panel. It's less common with DLP than LCD, and even less so with the sealed designed of the MT700. However, it does sound suspciously like dust.

Can someone help me? I have two big giant dots in the middle of my screen that only appear when it's dark and then one off to the left of the screen (off the screen) and one beneath it. They look like the spots you get when you aim a camera at the sun, but they only appear in the dark. I thought I noticed them when I first had the projector, but then they went away, but with this new bulb they are back in full force (or may be totally new.) Help!!!

Do the spots have any color to them?
Also change screen size and focus adjustments to see what changes are made. That will better tell what the possibilities are.

The focus does nothing. They are not a different color than anything, just lighter.

OK, my in-laws left and I've been able to play around with the projector again. The firmware was definately updated since getting it back from Tops (I still can't believe I sent it Monday and got it back Thurs).

Oddly, all settings except contrast and brightness were saved. I might use the new overscan function on some DVDs, as the 720P image from my Oppo DVD player doesn't quite fit the screen.

Regarding the settings under "HDMI", there's "DVI" & "Standard". My Oppo is DVI, and so is my Dishnetworks 921 DVR. The "standard" setting appears to be the previous default setting. Switching to "DVI" caused an increase in the black level, slightly washing out the picture. I couldn't tell if it was changing gamma, or overall black level, or both.

I'm curious what others with the new firmware have found, and what your HDMI setting is at. "Standard" (even with a DVI input) with R,G,B gamma set at 71. Continues to look great.

New overscan function? Explain. I have been able to access the overscan in the service menu since my earliest firmware.