Well the tech was out today and replaced the ob. He claims the replacement is new and improved making it better than the original.The picture is very good so maybe it's true.
As a side note another thing he mentioned that I have to admit I don't do often enough is vacuum the back of the set.He said it should be done at least every few months and doing so can extend the life of the lamp.

Congrats. That's basically like having a new set, the OB is the heart of the TV.

I hope the tech was right about the new and improved OB.

Did they send a tech to verify the problem before they ordered the new OB? As I mentioned, I just described the problem in detail over the phone and they just ordered a new OB and scheduled the service call when it came in two days later.

I am very pleased with Sony's customer service on this issue, I think we're lucky. I didn't have an extended warranty and it would have been big $$$ for a new OB, maybe not even worth doing, probably smarter to just put that money toward a new set.

When the tech did my replacement, he was surprised how clean the set was and I had never vacuumed it, but we have maids that vacuum, dust, and mop the house every other week. That probably kept the dust down.

I didn't know if it was cost-effective for them to send a tech out to verify a bulb replacement. That's why I was hoping someone with the Sony Warranty might respond. I wouldn't bother, but everyone keeps saying here how the newer bulbs look so much better than an older one.

I did notice a difference when I installed the new bulb but I didn't think it was as dramatic as some other people mentioned.

You're probably right about it not being cost effective to send a tech out. The bulbs aren't THAT expensive.

If you really think the picture has dimmed considerably, call them and ask for a new bulb.

Jim Clark quote: "When the tech did my replacement, he was surprised how clean the set was and I had never vacuumed it, but we have maids that vacuum, dust, and mop the house every other week. That probably kept the dust down".

We just had our forced air system cleaned, I notice much less dust. When you live in Wi and you run forced air 8 or 9 months of the year( heat and air cond) dust becomes a problem unfortunately.

I think our next house will have radiant heat.

Did they send a tech to verify the problem before they ordered the new OB? As I mentioned, I just described the problem in detail over the phone and they just ordered a new OB and scheduled the service call when it came in two days later.


Yeah that's how mine went too.He asked me several questions and ordered it from the phone conversation. Went very smooth and less than a week later I'm a happy camper.

Jim Clark quote: "When the tech did my replacement, he was surprised how clean the set was and I had never vacuumed it, but we have maids that vacuum, dust, and mop the house every other week. That probably kept the dust down".

We just had our forced air system cleaned, I notice much less dust. When you live in Wi and you run forced air 8 or 9 months of the year( heat and air cond) dust becomes a problem unfortunately.

I think our next house will have radiant heat.

We're forced air also, I'm pretty good about changing the filters but I'm guessing our 12 year old ducts have never been cleaned. I'm going to look into that.

I totally agree with you on radiant heat, it is also WAY more comfortable. Forced air sucks, even with a whole house humidifier installed on our system, it's still dry a hell in winter.

Forced air sucks

Actually, it blows... ;)

On topic however, my 60XS955 has never had its bulb changed yet, and there is no sign of needing the optical block changed... If I am recalling correctly, we have had it since December 2004.

Actually, it blows... ;)

On topic however, my 60XS955 has never had its bulb changed yet, and there is no sign of needing the optical block changed... If I am recalling correctly, we have had it since December 2004.

LOL, yes it does blow.

Our blue fog problem didn't show up until we had nearly 10,000 hours on the set. We also got 10,000 hours out of the original bulb.

If we had had to pay for the OB, I might have just put that money toward a new set and given the current one away. OB replacement is over $1000.

Is there a way to see the actual frequency of a channel the TV is tuned into using the service menu?
Anyone? None of you service menu gurus know if this can be done?

LOL, yes it does blow.

Our blue fog problem didn't show up until we had nearly 10,000 hours on the set. We also got 10,000 hours out of the original bulb.

If we had had to pay for the OB, I might have just put that money toward a new set and given the current one away. OB replacement is over $1000.

Oh that worries me now because I don't use my set as much as some of you. I believe mine is a Jan 05 build.

How can I tell how many hours I have on it?

Do you think it is worth trying to get my OB replaced toward the end of the year before the sony deal is up?

Anyone been having problems with the replacements?

Oh that worries me now because I don't use my set as much as some of you. I believe mine is a Jan 05 build.

How can I tell how many hours I have on it?

Do you think it is worth trying to get my OB replaced toward the end of the year before the sony deal is up?

Anyone been having problems with the replacements?

I believe it would need to be symptomatic to get a new OB.

Here's a link on seeing and/or resetting lamp hours:

http://www.agoraquest.com/viewtopic.php?topic=26033&forum=34&start=10&select_page_number=2

Just skip the last step which is the reset.

LampTM 3601 LampCT 990

I take that to mean 3601 hrs on the bulb??? What is lampct? Is it the number of times the set was turned on/off?

Also, what is the consensus on how many hrs of life the bulb has for this set? Is it better for the set to replace before it goes out?

Oh that worries me now because I don't use my set as much as some of you. I believe mine is a Jan 05 build.

How can I tell how many hours I have on it?

Do you think it is worth trying to get my OB replaced toward the end of the year before the sony deal is up?

Anyone been having problems with the replacements?

LampTM 3601 LampCT 990

I take that to mean 3601 hrs on the bulb??? What is lampct? Is it the number of times the set was turned on/off?

Also, what is the consensus on how many hrs of life the bulb has for this set? Is it better for the set to replace before it goes out?

That's pretty few hours for a 3 year old set. Yes, LampCT is the number of times the set was turned on. Your average hours per cycle is 3.6, mine was closer to 5.9 hours per cycle (10,000/1700). I also used the reduced power mode since day 1. I believe lamp life can be affected by both lamp hours and cycles.

Based on the hours that most people seem to have had on sets that needed a new OB, yours will most probably not become symptomatic before the end of this year, maybe not for 3 more years ... IF it ever does. By that time, you'll probably be looking to upgrade anyway. In 3 years, flat panels (who knows what technology) will probably be price competitive with today's rear projectors.

I bought a spare lamp at the end of my 1st year, I knew it would go out sometime and I wanted a spare on hand. I was pleasantly surprised it lasted as long as it did (10,000 hrs, 1700 cycles, 2.5 years).

If I were you, I probably wouldn't be worried.

I'm like you Dirt Rider, my set was purchased March 2005 & i don't even have 4,000 hours on it yet. I'm inclined to believe Jim about us not having to worry because honestly i know i will not have this tv for three more years. I love it, don't get me wrong, but i know there will be something out within 3 years that i will love even more, lol.

Thanks Jim for the vote of confidence!!!

Carmine.

That's pretty few hours for a 3 year old set.

Sad thing is that probably 2/3rds of the time it has been on I'm not even watching it. I'm always doing something else at the same time. Usually I'm working on the laptop at the same time :). I'll hope it lasts at least 3 more years.

Thanks for the info.

Dude i'm exactly like you!!!! i turn the set on & then go to work on my laptop as well. I'm sure we will be ok.

They will install a new optical block free of charge. They've extended the warranties for this problem through 12/31/08. The website specifies the 2004 model year but mine is a 2005 and it was covered.

Mine started with a triangular blue spot in the lower right corner and then started spreading across the bottom of the screen. It then started spreading up into the middle of the screen. It was most noticeable when watching football, parts of the fields had a blue hue, the green background showed the problem best.

Here's the website:

http://esupport.sony.com/US/perl/news-item.pl?mdl=KDF60WF655&news_id=206


Exactly the same probm I had. Sony repaired it just last week. the only probm is that the pic is tilted about 1/4 inch down one side and the pic is shifted left even after max adjustment in service mode by tech. He said it as far as it will go and the tilt can not be fix due how the block is set in the frame.:rolleyes:

Is there a tilt adjustment in the service menue?

Exactly the same probm I had. Sony repaired it just last week. the only probm is that the pic is tilted about 1/4 inch down one side and the pic is shifted left even after max adjustment in service mode by tech. He said it as far as it will go and the tilt can not be fix due how the block is set in the frame.:rolleyes:

Is there a tilt adjustment in the service menue?No there isn't. And if it is that bad I would make them send you a new block, that is ridiculous.

No there isn't. And if it is that bad I would make them send you a new block, that is ridiculous.


The 1/4in tilt is only really noticeable on wide screen movies with the black bars. The shift left has been a probm with all the Sony's that I owned. Its shifted left about 1/4 inch also. But well within the safe margins from the scope generated image (1080) they use for alignment and also with Video Essentl test pattens from my HTPC and a HD DVD player. If you are just using it as video and TV play back, the shift left would not be noticeable. But when use with a computer its noticebale with the dekstop. Tech says, its a TV and not a monitor (I kind of agree with him) . But I am getting an auto shut down with blinking green light. Have to turn the set off and on (sometimes a few times) to get it running again. Tech mention there maybe a lamp reset error. I use my set a lot since 2004 and it only says 2900hrs. That can not be right since I use it at least 4-5hrs a day for 3yrs.

For those intrested here was the blue fog probm pics that I sent the Sony repair facility to get my block replaced. Actually got a lot worst with a fog moving (spiked) up the middle that was very noticeable a few days later.

You can just see the faint blue/purple spike in the 1st pic and it got a lot worst
http://img529.imageshack.us/img529/8803/dscn0022awj9.png
http://img529.imageshack.us/img529/6818/dscn0023ajf3.png
http://img529.imageshack.us/img529/3007/dscn0024ayl4.png

...Tech says, its a TV and not a monitor (I kind of agree with him) ....Sure it's a TV, but that's no excuse for having a tilted image. My original block was also slightly tilted and drove me crazy. But I had not left shift. I got my block replaced due to a stuck pixel, and the new block is perfectly straight and centered, thank goodness.

I have a sony kdf 55wf655 model tv, the 55inch lcd tv. My tv went out the other night and now it wont turn on!! Im losing my mind!! When I try to turn it back on, the stand by light flashes green then it flashes red six times. Does anybody know what this means, I know what it means if it flashes 3 or 4 time, but not 6 times. Any help would be awesome!!

I have a sony kdf 55wf655 model tv, the 55inch lcd tv. My tv went out the other night and now it wont turn on!! Im losing my mind!! When I try to turn it back on, the stand by light flashes green then it flashes red six times. Does anybody know what this means, I know what it means if it flashes 3 or 4 time, but not 6 times. Any help would be awesome!!

Thats sound like the same issue I am having now, Tech says it could be the bulb or could be the bulb reset driver at fault. But when I turn the set off and then on (sometimes a few times) the set normally would come back on. Not counted how many time lite flashed tho, Try unplgging and replugging in the set to see if that helps. It 1st did this about 2yrs ago, and the last year about once every few months and yesterday after the block change on Friday it happened 4 times. Service call in and bitched about the tilt and shift, The repair shop with contact Sony to see what they can do about the image not being centerd also.

I tried unplugging it and letting it rest for a few minutes then turning it back on, nothing, same problem.

I have a sony kdf 55wf655 model tv, the 55inch lcd tv. My tv went out the other night and now it wont turn on!! Im losing my mind!! When I try to turn it back on, the stand by light flashes green then it flashes red six times. Does anybody know what this means, I know what it means if it flashes 3 or 4 time, but not 6 times. Any help would be awesome!!

How old and approximately how many hours?

Sounds like the bulb. $200 direct from Sony. I bought a spare after I owned the set for about a year but didn't need it until 1.5 years after that.

I have had the tv since december 2003, and im not sure how many hours, but as you can imangine, it is a few.Is it easy to change out the bulb? Also is there anywhere else to the bulb rather than from sony?

Thats sound like the same issue I am having now, Tech says it could be the bulb or could be the bulb reset driver at fault. But when I turn the set off and then on (sometimes a few times) the set normally would come back on. Not counted how many time lite flashed tho, Try unplgging and replugging in the set to see if that helps. It 1st did this about 2yrs ago, and the last year about once every few months and yesterday after the block change on Friday it happened 4 times. Service call in and bitched about the tilt and shift, The repair shop with contact Sony to see what they can do about the image not being centerd also.

Tinker:

How many hours on the set? Sounds like the bulb.

If you have a non-centered or tilted image with a new OB, then either it's faulty or the tech screwed up the installation. My tech took time to verify proper operation and check basic calibration, he seemed very competent.

I have had the tv since december 2003, and im not sure how many hours, but as you can imangine, it is a few.Is it easy to change out the bulb? Also is there anywhere else to the bulb rather than from sony?

It is super easy to change the bulb, a 3 minute job. BTW, it goes in the FRONT side of the set which makes it even easier. I've heard of aftermarket bulbs out there for a little less money but I would get it from Sony, $200 ain't much, I got 10,000 hours out of my original for a cost per hour of $.02.

Is there a Sony Style store near you? They might stock it.

I have a sony kdf 55wf655 model tv, the 55inch lcd tv. My tv went out the other night and now it wont turn on!! Im losing my mind!! When I try to turn it back on, the stand by light flashes green then it flashes red six times. Does anybody know what this means, I know what it means if it flashes 3 or 4 time, but not 6 times. Any help would be awesome!!


I believe six flashes are thermal fuse. I had to replace two so far.

edit: Yep six times is thermal fuse. http://www.agoraquest.com/viewtopic.php?topic=24669&forum=35&keyword2=electronics

I just checked my bulb and I only clocked 3000 hours after almost 3 years. I thought I watched a lot of TV, but I guess I'm an amateur based on the people on this board! If the average life is at least 6000 hours, I probably won't blow one until the 5 year warranty has expired.

I believe six flashes are thermal fuse. I had to replace two so far.

edit: Yep six times is thermal fuse. http://www.agoraquest.com/viewtopic.php?topic=24669&forum=35&keyword2=electronics

Thirsty:

Didn't you say somewhere else you had spent a bunch of money on two thermal fuses? One guy at the other site paid $5 for it and installed it himself and it sounded easy.

Thirsty:

Didn't you say somewhere else you had spent a bunch of money on two thermal fuses? One guy at the other site paid $5 for it and installed it himself and it sounded easy.

Yea the fuse is cheap but the labor is high. I have a Sony repair man pick it up and brings it back to me and I give him $350.

The fuse is deep inside the TV and I have read some people who fix their own never get it back right so I can afford the piece of mind I guess.

If people are brave enough to try it I say go for it.

Tinker:

How many hours on the set? Sounds like the bulb.

If you have a non-centered or tilted image with a new OB, then either it's faulty or the tech screwed up the installation. My tech took time to verify proper operation and check basic calibration, he seemed very competent.


When the tech checked it was ~2950hrs. But I am sure that is wrong since I average about 4-5 hrs a day over 3 yrs plus. Even at 4hrs thats at > 4000 hrs plus on the bulb. The bulb was never reset and this block probm was the 1st time this set has been serviced.

Hey guys. This is off-topic but i'm sure this is the best place to post. I have a 55XS955 to which i've done many service menu tweaks. I had always kept all the original values written down, but i'm stuck big time & need major help from anyone willing who also has an XS955 model. I cannot for the life of me find the original papers where i wrote down my original values. I was wondering if any of you would be willing to provide me with the factory default settings for the following:

1080i - DCP-USER CATEGORY -
AXIS - ?
RYR - ?
RYB - ?
GYR - ?
GYB - ?

Thank you guys very much!!!!
Carmine.

hey all , searched the thread for a while and I think i know the answer, but thought i'd ask anyway (maybe a firmware update has come out??)

I'm running DVR and AppleTV both through HDMI to the Sony KDF-55/60 and trying to run the optical digital output from the set to my older Denon 3300 receiver (which doesn't have HDMI, only optical audio). Does this just not work and can't be made to work or what?

What function does the digital audio out play on this Sony? I can't seem to get it enabled!!!

Thanks,
Paul

hey all , searched the thread for a while and I think i know the answer, but thought i'd ask anyway (maybe a firmware update has come out??)

I'm running DVR and AppleTV both through HDMI to the Sony KDF-55/60 and trying to run the optical digital output from the set to my older Denon 3300 receiver (which doesn't have HDMI, only optical audio). Does this just not work and can't be made to work or what?

What function does the digital audio out play on this Sony? I can't seem to get it enabled!!!

Thanks,
Paul

haha, excuse my ignorance, Google brought me the answer


There is no sound from the DIGITAL AUDIO (OPTICAL) OUT jack.


The DIGITAL AUDIO (OPTICAL) OUT jack will only output digital sound when a broadcast with a digital audio signal (PCM or Dolby Digital® technology) is being received by the television tuner through the VHF/UHF or CABLE input. If the television broadcast does not contain a digital audio signal, then no sound will be heard through this connection. A secondary analog connection should be established to pass analog audio signals to an A/V stereo receiver.


IMPORTANT: Sound being input to the television through High-Definition Multimedia Interface (HDMI) or other inputs will not be output through the DIGITAL AUDIO (OPTICAL) OUT jack.



seems really dumb...

Yup you got it.....it's a real shame.

Anyone???

Thanks.
Carmine

Hello,

I have had my Sony 55XS for three years. Just today when I turned it on, the screen looked very weird. Can someone please tell me what they think is wrong? Is this the bulb going bad? Is it something else?



thanks!

I had the exact same thing happen with my 60XS. The next time I turned it on, it was fine. Go figure...

I had the exact same thing happen with my 60XS. The next time I turned it on, it was fine. Go figure...

Thanks for the reply. I restarted the TV a bunch of times and the problem was still there. So I then took the pictures and posted them here. After reading your reply late last night, I checked the TV again and it was fine! Very odd. I wonder what happened. My fingers are crossed that it does not happen again. I did not get an extended warranty. I did purchase the TV using my Amex, which extends the factory warranty, but that has also expired. Oh well...if the TV goes, then I will have to replace it with another 52 inch LCD like that one I got after this sony ;)

I had the exact same thing happen with my 60XS. The next time I turned it on, it was fine. Go figure...

I've had that happen twice in 3.5 years. Shutting the TV off, unplugging it, waiting a couple of minutes, then plugging it back in fixes it for me.

Thanks for the reply. I restarted the TV a bunch of times and the problem was still there. So I then took the pictures and posted them here. After reading your reply late last night, I checked the TV again and it was fine! Very odd. I wonder what happened. My fingers are crossed that it does not happen again. I did not get an extended warranty. I did purchase the TV using my Amex, which extends the factory warranty, but that has also expired. Oh well...if the TV goes, then I will have to replace it with another 52 inch LCD like that one I got after this sony ;)
I had the same thing happen with my set a couple of weeks ago. It didn't go away after turning off/back on so I unplugged it for awhile and after plugging it back in it was fine and has been ever since.

I have the Sony Extended Warranty on my set, and I called them to inquire about bulb replacements. They told me that bulbs were a 'Consumable' and not covered under the warranty. That was not my understanding when I purchased the warranty. Anyone else have any experience with this?

I have the Sony Extended Warranty on my set, and I called them to inquire about bulb replacements. They told me that bulbs were a 'Consumable' and not covered under the warranty. That was not my understanding when I purchased the warranty. Anyone else have any experience with this?
I have a CC warranty that does cover lamp replacements (with generic after market lamps). Right after I purchased my TV, CC changed their policy to one lamp replacement. I had them add to my receipt "lamps replacements as needed." I'll bet the $499.99 cost of my warranty (outrageous) was 2 X as much as your Sony warranty so don't feel too badly.

The cost for Sony was about $290 for 5 years. Still worth it if I need a repair.

Hi All,

Today, my picture on my 60xs955 became VERY dark. It is visible, but almost unwatchable. My assumption is the bulb. I browsed the thread and figured out how to check lamp hours, etc. Here is the info I got on my set:

LampTM 11591
LampCT 2081
PanelTM 11591

I have never replaced the bulb, so I really hope that is the issue. Is my lamp life normal, above normal, or below normal? I don't know what the average bulb life expectancy is.

Just looking for a little reassurance that this sounds like the problem before I place the replacement order.

Thanks.

Hi. At over 11,000 hours on your lamp, i will definately say you got your money's worth out of that bulb.

OK, thanks! I'll order the new one and am anxious to pop it in. Thanks for the reply.

OK...replaced my bulb. Everything was looking good (in fact, I need to adjust my settings as it was TOO bright!).

Unfortunately, tonight I started noticing the "blue fog" starting in my bottom left corner. It is a very un-even pattern - almost a blue squiggly line. And I've noticed a little bit in the center of the screen too.

Guess I"ll call and try to get the optical block replaced...I'm not about to put $200 into a bulb just to then give up on the set!

Anyone else have a slight start to the blue fog issue that was able to find a fix? Or is the repair Sony is offering the only option? I"m not sure of my build date, but I bought it in October of 2004.

Thanks.

Sony is covering the parts/labor costs for anyone having blue fog issues. it is the optical block that is causing the problem. from what ive heard from other owners is the replacement block actually made the tv look better than it did when it was brand new!!!

good luck

great...thanks! Just had the tech out to "confirm" the issue and they are ordering the part. It's already gotten worse, but luckily still watchable. Thanks again for the replies.

Sony replaced my optical block for the blue fog problem (WHEW!) and it looks great. But that set has been replaced with the last of the Sony rear projectors, the 60A3000. My 60XS955 is being sold. Someone will get a great deal with a new optical block, new bulb, and matching stand. Actually, the picture on the 60A3000 is only marginally better than the 60XS955 (my wife doesn't see any difference). But I really like not having the useless elephant ear speakers.

great...thanks! Just had the tech out to "confirm" the issue and they are ordering the part. It's already gotten worse, but luckily still watchable. Thanks again for the replies.

I just described the problem in detail over the phone to the service company and they ordered the part. No techs came until they had the part in hand. The tech did verify it before he installed the new block.

We are REALLY lucky Sony is doing this for those of us without extended warranties. I bought a 5-year extended warranty on my 60A3000 from Tweeter, it includes one bulb replacement.

the picture on the 60A3000 is only marginally better than the 60XS955 (my wife doesn't see any difference).

How would you compare the black levels between the two sets? Have you tried any HD video games?

How would you compare the black levels between the two sets? Have you tried any HD video games?

The black levels are probably the biggest difference, definitely deeper blacks on the 60A3000. But, I never really had a big problem with the black levels on the 60XS955. I'm not quite the videophile like many here, I probably tolerate more deficiencies than many others might. I care more about proper colors than anything else. I also like a somewhat "crisp" picture, but not too sharp. I can adjust Picture and Brightness for varying light conditions. I use Custom for night, Standard on cloudy days, and Vivid for very bright days. My family room has many BIG windows but fortunately it faces north.

No HD video games.

One other thing I like is that for SD, the side-bars on the A3000 are straight, they were slightly bowed in on the XS955.

Before I make my comment, I must say that my problem (if it is one) may be caused by the fact that I have [U]never[U] watched TVs as bright and "vivid" as they are in stores. I buy the Video Essentials DVD (HD-DVD) and set up my color, brightness, etc. SO... my TV is never the eye-popping over bright reds and greens of those you see in people's homes...

Also, I just replaced my bulb a few months ago. I did not experience the "WOW!" effect that others have mentioned... maybe I bought a used one and didn't know it? (ebay).

Having said that, I notice when I go into stores that the pictures look brighter - not bleeding reds and greens like the infamous VIVID or SPORTS settings, but just plain bright as the sun. I don't have that same reaction of "wow, that looks good" when I come home and see mine.

Granted, the set looks great - HD looks great - skin tone etc. all are correct and it looks really good. But...

Are there any other 60XS955 owners out there experiencing this unpleasant feeling as well? In the three-and-a-half years of owning this TV I have never been disappointed in it nor have I EVER had TV envy. But now...

Am I just being sucked in by the vivid settings of showroom floors? Is my set really out of date?

Someone help me feel better or at least tell me I'm not alone.

Oh, one more thing - for the first time I noticed a blue haze across the bottom of the screen. Looks like I may be on my way to a new Optical Block.

Dwaine

I went through the same yearning for a flat panel that you have done. However, I just got a small flat panel and I have to tell you that the difference is not as great as I expected. The brightness and color was set so high it looked terrible. And that razor sharp clear image you see in the store is more a function of the closed-circuit or HD-DVD feeds. The broadcasted stuff doesn't look nearly as good. It's still good, but not what you see in the stores.

After toning down all the settings to something that looked great, I have to say that the difference between the flat panel and my 60XS955 was not as startling after all. Yes, the flat panel is brighter and less 'screen door' when viewed up close, but from a proper distance, they looked pretty close.

Before I make my comment, I must say that my problem (if it is one) may be caused by the fact that I have [U]never[U] watched TVs as bright and "vivid" as they are in stores. I buy the Video Essentials DVD (HD-DVD) and set up my color, brightness, etc. SO... my TV is never the eye-popping over bright reds and greens of those you see in people's homes...

Also, I just replaced my bulb a few months ago. I did not experience the "WOW!" effect that others have mentioned... maybe I bought a used one and didn't know it? (ebay).

Having said that, I notice when I go into stores that the pictures look brighter - not bleeding reds and greens like the infamous VIVID or SPORTS settings, but just plain bright as the sun. I don't have that same reaction of "wow, that looks good" when I come home and see mine.

Granted, the set looks great - HD looks great - skin tone etc. all are correct and it looks really good. But...

Are there any other 60XS955 owners out there experiencing this unpleasant feeling as well? In the three-and-a-half years of owning this TV I have never been disappointed in it nor have I EVER had TV envy. But now...

Am I just being sucked in by the vivid settings of showroom floors? Is my set really out of date?

Someone help me feel better or at least tell me I'm not alone.

Oh, one more thing - for the first time I noticed a blue haze across the bottom of the screen. Looks like I may be on my way to a new Optical Block.

Dwaine

I upgraded from my 60XS955 to the of last Sony rear projectors, the 60A3000. The 60XS955 was and IS a great set. The picture on the 60A3000 is definitely better, BUT it's not quite in the "WOW!" category. The 60A3000 may be the best rear projector ever made. Sadly, no more will ever be made.

If you could snag one of the last 60A3000's, it would probably worth the upgrade, and don't be afraid of a floor model if that's all that's available. Your 60XS955 would probably be worth $650 with a new optical block and new bulb (hopefully a Sony bulb and not a generic). With the matching Sony stand, could be worth $850-950. I got $950 for mine with new Sony bulb, new optical block, and matching stand.

Definitely sounds like you've got the blue blob/fog problem. It'll get worse quickly.

IF you want to upgrade, there are precious few A3000's available, do not delay.

How well does the 60XS955 up-convert/Scale Standard DVDs to 720P or 1080i? I know the TV is native in both resolutions (or at least I'm 99% sure I read that in the manual).

Let's say you have two options:

1 - Use your TV to take a DVD image and upconvert it (does the TV do this automatically or is there some setting to select)

2 - Use a up-converting DVD player to do it?

NOTE: I used to have a SONY 975 up-converting player that looked okay, but when I switched to the Toshiba A2 and used it for standard DVDs - it looked a ton better - both up-converting, but one looking much better.

Any thoughts?

How well does the 60XS955 up-convert/Scale Standard DVDs to 720P or 1080i? I know the TV is native in both resolutions (or at least I'm 99% sure I read that in the manual).

Let's say you have two options:

1 - Use your TV to take a DVD image and upconvert it (does the TV do this automatically or is there some setting to select)

2 - Use a up-converting DVD player to do it?

NOTE: I used to have a SONY 975 up-converting player that looked okay, but when I switched to the Toshiba A2 and used it for standard DVDs - it looked a ton better - both up-converting, but one looking much better.

Any thoughts?

Almost all modern HDTVs (including the 55/60XS955) are fixed to output one resolution, and all inputs coming into the set are scaled to output at this single resolution. In the case of this TV, the fixed resolution is an oddball "788p", but it accepts 480i/p, 720p and 1080i inputs and will scale everything to that 788p.

As you have found, the TV has a decent scaler, but some devices will do a better job than the TV. It's been my experience that nicer quality up-converting DVD players at 1080i output will look better than a standard DVD player at 480i or 480p.

I use a Sony Playstation 3 @ 1080i as my up-converting DVD. With this setup, a well-mastered standard definition DVD looks really good on my 60XS955... about equal to a lot of movies shown on HBO-HD.

Of course, YMMV.

Almost all modern HDTVs (including the 55/60XS955) are fixed to output one resolution, and all inputs coming into the set are scaled to output at this single resolution. In the case of this TV, the fixed resolution is an oddball "788p", but it accepts 480i/p, 720p and 1080i inputs and will scale everything to that 788p.

As you have found, the TV has a decent scaler, but some devices will do a better job than the TV. It's been my experience that nicer quality up-converting DVD players at 1080i output will look better than a standard DVD player at 480i or 480p.

I use a Sony Playstation 3 @ 1080i as my up-converting DVD. With this setup, a well-mastered standard definition DVD looks really good on my 60XS955... about equal to a lot of movies shown on HBO-HD.

Of course, YMMV.

Almost right, it's 768p. I think the Sony scaling/de-interlacing does a great job with my plain vanilla 480i DVD player over component. I'm not as much of a videophile as many people here.

But, now I have the 60A3000 which scales to its native 1080p resolution. It is better than the 60XS955 but it is, by no means, an order of magnitude difference. I would call it somewhat better. The form factor of the A3000 is WAY better without the elephant ear speakers.

My 60XS955 was sold to neighbors with a brand new optical block, brand new bulb, and matching stand. I hope they get many years of enjoyment from it. It's their basement TV for the kids, they have a Pioneer 60" plasma in their family room. Guess that's why they thought the $950 they paid me for the XS was a good deal (I actually believe it was very fair with all the extras), they probably paid over $5k for the plasma.

Almost right, it's 768p.

Incorrect... the set is 788p as I mentioned in the previous post. 768p is a much more common widescreen display, but the Sony KDF-60XS955 uses the less common 788p.

Source: (http://www.buy.com/prod/sony-kdf-60xs955-60-grand-wega-3lcd-projection-hdtv/q/loc/111/202973400.html)
"Native Resolution: Since the KDF-60XS955 has a native display resolution of 1386 x 788, all input signals will be displayed at 1386 x 788. The TV has three 0.87" Wide XGA LCD panels, one for each RGB (red, green, blue) signal that each resolve 1.09 million pixels to deliver a clear, crisp, precise picture."

There's no resolution stated on Sony's site, but they put the pixel count at 1,092,168 Million Dots per Panel, which matches 1386 x 788 as stated above.

I never knew there were any 788p resolutions. I assumed all sets were either 720p or 768p.

In any event, the 60xs955 has an excellent picture. As stated, the A3000 is definitely better but not by a huge margin, there also a bunch of additional features in the software (some of which can probably be done in the service menu of the XS).

I probably would not have upgraded but when I heard they were getting out of the rear projector business, I wanted one of the latest/greatest and got a decent deal on a floor model.

I called an authorized service center today and get this... they say they have to take my TV to the shop to fix it. Is this what happened with any of you? He said the fix needs to be done in the shop.

So, he wants to come out on Friday, confirm the blue issue (very slight, but there) and TAKE MY TV! He will then order the part, fix it, and then bring it back.

Has anyone else had the repair shop do this? Has anyone had it fixed right there in their home?

Dwaine

Yes these warr stations are independent and vary greatly, like Day and Night.Call Sony and tell them whats going on (make sure they note this in your file),they will give you some more warr stations to phone up.I had to call 4 before I found a decent one, that agreed to order the light engine and come over and install it under warranty.

I called an authorized service center today and get this... they say they have to take my TV to the shop to fix it. Is this what happened with any of you? He said the fix needs to be done in the shop.

So, he wants to come out on Friday, confirm the blue issue (very slight, but there) and TAKE MY TV! He will then order the part, fix it, and then bring it back.

Has anyone else had the repair shop do this? Has anyone had it fixed right there in their home?

Dwaine

Repairman came to home, confirmed problem and ordered part. Took 10 days for part to come in. Repairman returned and installed light engine in about 30 minutes. TV never left the stand.

I called an authorized service center today and get this... they say they have to take my TV to the shop to fix it. Is this what happened with any of you? He said the fix needs to be done in the shop.

So, he wants to come out on Friday, confirm the blue issue (very slight, but there) and TAKE MY TV! He will then order the part, fix it, and then bring it back.

Has anyone else had the repair shop do this? Has anyone had it fixed right there in their home?

Dwaine

First time I've heard this. They replaced mine in my house. It's about a 2 hour job. Why would they transport it to the shop and back? Seems like a lot more work for them.

My optical block was also repaired in home, but not because of the blue haze but instead a stuck pixel.

Repairman came to home, confirmed problem and ordered part. Took 10 days for part to come in. Repairman returned and installed light engine in about 30 minutes. TV never left the stand.

30 mins? That's fast, guess he's done a bunch of them.

I called an authorized service center today and get this... they say they have to take my TV to the shop to fix it. Is this what happened with any of you? He said the fix needs to be done in the shop.

So, he wants to come out on Friday, confirm the blue issue (very slight, but there) and TAKE MY TV! He will then order the part, fix it, and then bring it back.

Has anyone else had the repair shop do this? Has anyone had it fixed right there in their home?

Dwaine
Mine was done in home. To replace both the optical block AND the lamp ballast (which blew not long after the blue blob appeared) took under an hour. Service tech had the block in stock, got the ballast via overnight delivery. Service guy told me he had done HUNDREDS of block replacements!

30 mins? That's fast, guess he's done a bunch of them.

In reality it was probably between my estimate of 30 min. and yours of 2 hours. It has been about a year since the repair was done. I just remember that it did not take very long and he was gone.

Well, I have called both (yes, only two) authorized service shops and BOTH will take the set to the shop. One guy told me he just can't get enough tech.s and the ones they do get don't want to work in the homes.

Mine was done in home. To replace both the optical block AND the lamp ballast (which blew not long after the blue blob appeared) took under an hour. Service tech had the block in stock, got the ballast via overnight delivery. Service guy told me he had done HUNDREDS of block replacements!

That's why Sony got out of the RPTV market.....

KDF-60XS955 owner here.. purchased in Jan 05. A few months back I started to notice a black dot in the forehead of a newscaster, I only noticed it on that channel and had thought it was their camera. I have sense noticed it on other channels when the area has been a bright color. I have found it on the other video inputs as well.

So I'm guessing this black dot is a dead pixel.

I searched around but did not find much. What should I do?

KDF-60XS955 owner here.. purchased in Jan 05. A few months back I started to notice a black dot in the forehead of a newscaster, I only noticed it on that channel and had thought it was their camera. I have sense noticed it on other channels when the area has been a bright color. I have found it on the other video inputs as well.

So I'm guessing this black dot is a dead pixel.

I searched around but did not find much. What should I do?
If you are still under warranty have them replace the optical block. I had one pixel get stuck on red. Sears replaced it quickly.

my KDF55WF655 just died and im getting 5 blinking red lights

that tells me its the lamp driver power supply block

i called sony and they sent me over to Qualxserv who charged me $100 just to come look at it

i know the part is about $120; any idea what the Qualxserv markup/service rates are?

Actually - I did just find a dead pixel, but it was barely noticeable. The spot I was talking about is more brown and seems to take up more than a few pixels, almost a little hazy. Could it be dust? Whats the proper cleaning procedure?

I saw some posts and threads on 6 blinking lights. If you do have this issue, it can be resolved without having to get a service repair technician.

You need to get the service bulletin and the Television package which shows step by step how to fix the Thermal fuse. Agoraquest is offering these packages via their website at:

http://www.agoraquest.com/viewtopic.php?topic=28599&forum=34

For less than $20 and an hour of my time it's running like new.

There are other Television packages like

KDF55WF655 6 blinks/KDF42WE655, KDF50WE655, KDF55WF655, KDF55XS955, KDF60WF655, KDF60XS955

http://www.agoraquest.com/viewtopic.php?topic=31806&forum=70&keyword2=electronics

Hi everyone. My brother owns the kdf-60xs955. His TV apparently (i have not seen it) just went dead. He says there are no lights that come on and it appears that it is not getting power. Does anyone know what this is or has had a similar experience. Is this a bulb issue or thermal fuse issue? I dont own this type of tv so I have no clue. Any help is appreciated.

Hello to everyone.

Is anyone near Fresno, CA? Sony gave me ONE service center that's in Fresno and they have only One internet review that goes like this.

-------------------------------------------------------------------------
05/19/2008 Posted by Teelis

I would stay away from this scam company. This is a true story and I am not lying. Sony was contracting with this company to fix my TV Under warranty. My TV had an audio issue that required replacing the audio board. It took a while, but they finally sent out two very young technicians to my house to replace an audio board on my TV. They were very rough with the TV. They said that it would take too long to replace the audio board at the site (my house), and said they wanted to take my 55" TV with them in their van. This was out of the question because they had zero protection with them to protect the TV. They said they would call me back when they had more time to work on the TV at my house. Well, they never called me back after 2 weeks. So I called Sony and asked for a different repair shop. Sony called Palm and Shields to ask them what was going on. Apparently Palm and Shields told Sony that they had installed the audio board and fixed all warranty issues. They lied to Sony and submitted a false claim. This Company never replaced anything on my TV period. They completely outright lied to Sony, and Scammed Sony. Just my advice, stay far away from this company. If they are willing to scam Sony, there's no telling what else they are capable of.

Pros: None

Cons: Scam. Rude. Rough

--------------------------------------------------------------------------

I am having the Blue Dot pattern problem and I am worried that they might pull some funny stunt on me too.

Also, Sony Rep told me that once it is confirmed that it's under warranty, they will reimburse any cost, but I do not have my purchase receipt from Nov., 2004. Is that going to be a problem? should've asked sony rep, but i remembered it after i hung up.

Thanks for any response.

have a nice day everyone

well, wish me luck. just called them and to my surprise, the person on the phone was very professional and helpful and polite.

one bad thing is that they have to take my TV for 2 days. I mentioned that some can fix in house within 30 minutes. she explained that they don't have enough technicians to stay out and fix because it might have alignment issue after replacing the optical block.

she sounded like she knew about the problem because she will order the part today.

well, hope it goes better than the other customer who had bad experience with them.

I am having the Blue Dot pattern problem and I am worried that they might pull some funny stunt on me too.

Also, Sony Rep told me that once it is confirmed that it's under warranty, they will reimburse any cost, but I do not have my purchase receipt from Nov., 2004. Is that going to be a problem? should've asked sony rep, but i remembered it after i hung up.

Thanks for any response.

have a nice day everyone

It does not have to be under warranty for the blue dot/fog/blob problem. Sony voluntarily extended the warranties for that problem to 12/31/08. My 60XS955 (purchased in October 2005) was way out of warranty and they gave me a new optical block for that problem.

http://esupport.sony.com/US/perl/news-item.pl?mdl=KDF60WF655&news_id=206

Well, add another to the list. Set has been fine since purchased in 2004. Noticed today a lighter shade at the bottom about 1/3 from left corner.

BB coming out under extended warranty. I know about the Sony extension and hope that BB can ascertain it is the optical block, and Sony accepts that as Authorized. Otherwise I'll have to get Sony involved directly after getting BB's results.

Are there any known issues with the replacement optical blocks?

well, I just got mine repaired on last Thursday. It came back fine. Other than I need a new light bulb, it looks fine again.

Authorized service center just replaced the optical block only with Sony's warranty that's specifically for this problem.

Relatively happy owner of a KDF60XS955 since September 2005. I went through the "thermal fuse" repair - 6 blinking red lights alternating with 5 green (if I remember correctly). Thanks to this forum, I was able to convince a repairman that the thermal fuse was the culprit.

Today's problem is new - on powering up, the green power light blinks for almost a minute before going solid green - but no picture. No fan, no noise, no nothing.

This unit is under warranty from Sam's Club so I plan to call them tomorrow but since I am now leery of repairmen after my first experience, I was curious if anyone experienced something similar to this and, if so, what part ended up being the culprit.

I've had my tv (55WF655) for 3 and a half years now and everything has been fine up until now. The lamp went out on me on Monday so i ordered a new one from sony and it came today. Installed the thing and now my picture is extremely bright and washed out. The darkest black i can get is a light grey.

I called sony and they're answer is to have someone look at it but I am not covered by any warranty. Has anyone out there had any similar problems after installing a new lamp?

I've had my tv (55WF655) for 3 and a half years now and everything has been fine up until now. The lamp went out on me on Monday so i ordered a new one from sony and it came today. Installed the thing and now my picture is extremely bright and washed out. The darkest black i can get is a light grey.

I called sony and they're answer is to have someone look at it but I am not covered by any warranty. Has anyone out there had any similar problems after installing a new lamp?

Are you sure the lamp is all the way in? It sounds like light is leaking - maybe its not seated correctly.

If anyone needs parts for a KDF50we655, let me know, I just went through a heck of a time fixing mine and unfortunately I have a few extra brand new pieces that I don't need and would like to get rid of, including a new optical block A1084660A works in a KDF50we655 and a KDFXS955. I also have an assortment of new boards. It took me forever to figure out all I needed was a new Q box.
Also seeing as I have had this TV apart more times than I'd like to count, I know how to solve most of it's problems as well, so if anyone has some specific questions I'd be happy to help.


Mods if I am violating a "rule" here let me know, just want to help some people out

Per my post earlier this month, symptoms of Blue Fog started. No problem, called a big box store that I have my warranty with.

Was away when the work was done, while someone was home. Now I have this red/brown floating fog. Most noticable when watching solid green background (baseball, golf, etc.).

Called the big box back, and described the symptom. Now being told, I'll need another part.

Did they screw this up, or is there something else needed when the Optical Engine is replaced?

Per my post earlier this month, symptoms of Blue Fog started. No problem, called a big box store that I have my warranty with.

How many hours did you have on the set and does this generally occur with a certain amount of hours on it?

How many hours did you have on the set and does this generally occur with a certain amount of hours on it?

Not sure about hours. Bought in Dec '04. Standard use of TV, minimal DVD and no gaming. The issues is pretty well described throughout this thread with links to Sony's extension of the warranty. Looked like one of the 4 examples at the link, albeit much smaller in size.

I have an HTPC on input 7 (kdf-60xs955) which uses a dvi->hdmi cable from the cpu and a 1/8 inch to rca l/r to tv for sound. New video card supports audio pass through via the dvi output to the hdmi input. The problem I have is this, once the tv recognized the new video card it bypassed the RCA analog audio input for Video 7. Even with the HDMI cable removed there is no sound via the rca input. There is sound on this cable as I have tested it on other inputs and you can hear the computer sound. It seems like the video 7 input needs to be reset in order to unlock the RCA audio input. Any advice on how to "re-activate" the rca audio input as I would rather not use the video card pass through for audio.

Had this for (3) years now and still have not been able to get the maximum picture. Does anyone have any calibration settings I could try?

I have an HTPC on input 7 (kdf-60xs955) which uses a dvi->hdmi cable from the cpu and a 1/8 inch to rca l/r to tv for sound. New video card supports audio pass through via the dvi output to the hdmi input. The problem I have is this, once the tv recognized the new video card it bypassed the RCA analog audio input for Video 7. Even with the HDMI cable removed there is no sound via the rca input. There is sound on this cable as I have tested it on other inputs and you can hear the computer sound. It seems like the video 7 input needs to be reset in order to unlock the RCA audio input. Any advice on how to "re-activate" the rca audio input as I would rather not use the video card pass through for audio.Have you de-activated the sound on the DVI-HDMI cable? If there is no sound on the HDMI cable it uses the RCA. You need to make sure that the HTPC is not even sending an audio signal on the HDMI.

What are people's experiences with various Blu-ray players and the 60xs955? I am planning on purchasing one this holiday season. Anybody have recommendations for standalone vs. PS3? Thanks in advance. :)

What are people's experiences with various Blu-ray players and the 60xs955? I am planning on purchasing one this holiday season. Anybody have recommendations for standalone vs. PS3? Thanks in advance. :)

I have a PS3 and BluRay looks awesome on this set, even though it's not native 1080p.

At this point I would definitely purchase a PS3 over a standalone player. The PS3 is the only one that's guaranteed to be future-proof with future BluRay standards, plus it does a whole lot more at maybe only $100 over the cheapest standalone players.

I have a PS3 and BluRay looks awesome on this set, even though it's not native 1080p.

At this point I would definitely purchase a PS3 over a standalone player. The PS3 is the only one that's guaranteed to be future-proof with future BluRay standards, plus it does a whole lot more at maybe only $100 over the cheapest standalone players.

+1 :)

Seggers

I have a PS3 and BluRay looks awesome on this set, even though it's not native 1080p.

At this point I would definitely purchase a PS3 over a standalone player. The PS3 is the only one that's guaranteed to be future-proof with future BluRay standards, plus it does a whole lot more at maybe only $100 over the cheapest standalone players.

Thanks for the response(s). I just started purchasing Blu-ray movies, in anticipation of getting a player. I might wait until some of the talked about price drops occur. I will have to "wow" my wife with the picture quality since we just got a nice DVD upconverter home-theater-in-a-box last year. If only LOTR would be on Blu...that would blow her away, but oh well. I look forward to my upgrade!

FYI guys,
Sony is now offering an option for OB replacement.
1. Replace OB, paying for parts & labor.
2. Greatly reduced price (like $2000 or more) on choice of 2 52" Sonys
KDL52V4100 or KDL52W4100
and you keep your XS as is.
I have 2 weeks to decide.
By the way, I'm calling my extended warranty provider to see if they will fix the TV independently of Sony.

FYI guys,
Sony is now offering an option for OB replacement.
1. Replace OB, paying for parts & labor.
2. Greatly reduced price (like $2000 or more) on choice of 2 52" Sonys
KDL52V4100 or KDL52W4100
and you keep your XS as is.
I have 2 weeks to decide.
By the way, I'm calling my extended warranty provider to see if they will fix the TV independently of Sony.

I have a KDF-55XS955... bought it new in November, 2004. I've had the light bulb replaced last year (Best Buy 4-year warranty), and now there is a light blue/purple band coming up from the bottom of the screen. I'll be calling Best Buy tomorrow to have them come out and repair my TV (still in warranty until this Novemver through Best Buy). From reading this forum, it sounds like I need a new Optical Block.

jsmnole, how did you get Sony to offer a reduced price on those 52" TV's?

Thanks

I have a KDF-55XS955... bought it new in November, 2004. I've had the light bulb replaced last year (Best Buy 4-year warranty), and now there is a light blue/purple band coming up from the bottom of the screen. I'll be calling Best Buy tomorrow to have them come out and repair my TV (still in warranty until this Novemver through Best Buy). From reading this forum, it sounds like I need a new Optical Block.

jsmnole, how did you get Sony to offer a reduced price on those 52" TV's?

Thanks

I have the 60xs955, which I bought in Feb of 05. I also replaced the bulb recently (last Nov I think).

Now do I need to be worried about the OB going next? :eek:

Seggers

I have the 60xs955, which I bought in Feb of 05. I also replaced the bulb recently (last Nov I think).

Now do I need to be worried about the OB going next? :eek:

Seggers

You do indeed. Sony is only offering FREE repair for the problem until 12/31/08. My display developed the blue blob at a bit over three years of use, which seems to be the time frame others have reported. The service tech that replaced my OB explained to me that the problem is caused by time + heat. If you're only on your first replacement lamp (I'm on #4) it sounds as if your display doesn't have that many hours on it and the problem may arise only after the free fix disappears. Good luck.

They offered. I never asked. They mentioned the offer almost immediately.To get a brand new LCD for less than a grand is TEMPTING. I'm going out tomorrow to see if I can lay eyes on one of the models.

Reading my previous post, it sounds like the cost is around 2+ grand. No. That's the discount. I can have a brand new, not reconditioned, set in my house for less than a thousand dollars when retail pushes 3 grand.

They offered. I never asked. They mentioned the offer almost immediately.To get a brand new LCD for less than a grand is TEMPTING. I'm going out tomorrow to see if I can lay eyes on one of the models.

Reading my previous post, it sounds like the cost is around 2+ grand. No. That's the discount. I can have a brand new, not reconditioned, set in my house for less than a thousand dollars when retail pushes 3 grand.
That is a great deal. Although I still love my KDL-50WE655 RP, I have a Bravia W3000 40" LCD, purchased for my bedroom and it is quite better than the RP. Enjoy!!

I called Sony and they offered me a choice of the same 2 TV's you list above. I went for the 'W' model. $843+tax!! (I stopped at a local store this morning to take a look at one... it was selling onsale for approx $2500).

FYI guys,
Sony is now offering an option for OB replacement.
1. Replace OB, paying for parts & labor.
2. Greatly reduced price (like $2000 or more) on choice of 2 52" Sonys
KDL52V4100 or KDL52W4100
and you keep your XS as is.
I have 2 weeks to decide.
By the way, I'm calling my extended warranty provider to see if they will fix the TV independently of Sony.
could u please describe the issue with tv, and where did u call.
thnx

Why won't anyone put the thermal fuse part number on this thread? I need the thermal fuse part number Please I cant watch anything!!
Thanks,
JG

Why won't anyone put the thermal fuse part number on this thread? I need the thermal fuse part number Please I cant watch anything!!
Thanks,
JG

Maybe because nobody knows it......

Seggers

They offered. I never asked. They mentioned the offer almost immediately.To get a brand new LCD for less than a grand is TEMPTING. I'm going out tomorrow to see if I can lay eyes on one of the models.

Reading my previous post, it sounds like the cost is around 2+ grand. No. That's the discount. I can have a brand new, not reconditioned, set in my house for less than a thousand dollars when retail pushes 3 grand.

Did they make the offer before even having someone come to look at the set to verify the OB was bad? Or was this after already replacing the OB once?

thanks

Interested in the replacement option also. I am about to call to have my fans swapped out. They have become louder over the last few months and time for a 3rd bulb. I have already had the balast and bulb replaced about 18months ago. If Sony is willing to let you "upgrade" instead of service I would pay the $900.

Please give us more detail on your phone call to Sony. Much appreciated.

If anyone wants to replace their OB for the time being in a 55xs-955 with a brand new bulb, I have one just sitting on my workbench. Best offer takes it. I bought a case damaged set for some parts to fix some other TV's.(kdf50we-655)

could u please describe the issue with tv, and where did u call.
thnx

Did you have EXTENDED WARRANTY?

Did you have EXTENDED WARRANTY?

Looking at your original quote, I would say that he did.

Seggers

I am Upgrading TVs. Anyone know where the best place to sell one of these at and how much they are worth nowadays?

I am Upgrading TVs. Anyone know where the best place to sell one of these at and how much they are worth nowadays?

me too:D

me too:D

Soon to be me 3 :p

I did watch one go for about 1200 us on ebay. But then I've also watched them not sell at all. I might try and off load to a relative or friend for around 1000, with a spare bulb and what's left of the EW. Should it be transfereable, that is.

Seggers

I'll be putting my 55" xs up for sale once my new 52" LCD "replacement" shows up. I'm hoping to get $750 for it (that's after the optical block is replaced). I wonder if I could get more??

FWIW - I sold my 60XS955 recently for $850...

I had my optical Block replaced a year ago and have and 2 years left on my sound Advice warranty I was told that the new optical block was different and shouldn't have this problem again but I'm affraid they are giving me a bunch of bull and this one will fail right when the warranty is over. I'm wondering if I call Sony if I can get that deal also. Can you shed some light on who you called?

Thank's

FWIW - I sold my 60XS955 recently for $850...

Can you tell us how. Ebay, Creggs List etc?

Seggers

I had my optical Block replaced a year ago and have and 2 years left on my sound Advice warranty I was told that the new optical block was different and shouldn't have this problem again but I'm affraid they are giving me a bunch of bull and this one will fail right when the warranty is over. I'm wondering if I call Sony if I can get that deal also. Can you shed some light on who you called?

Thank's

Post #2082, from Jim Clark, above has a link to Sony esupport. There is a toll free number listed.

Can you tell us how. Ebay, Creggs List etc?

Seggers

Craigslist

Anyone interested in a gently used, non smoking, non pet, recently installed new bulb one of these units can PM me for a price.

I just pulled the trigger on the Diamond 73835.

Seggers

Post #2082, from Jim Clark, above has a link to Sony esupport. There is a toll free number listed.

Thanks for the info. I think some of us were looking for how the call went with Sony. Whether they offered to replace the set sight unseen or whether after it was verified there was an optical block problem were they willing to let you pay for a LCD replacement???

I guess just calling Sony ourselves we coud find out that answer but either way it sounds like good news if indeed they are letting you "upgrade" instead of repair. The only downfall would be the ones that go bad after the 12/31/08deadline.

Thanks for the info. I think some of us were looking for how the call went with Sony. Whether they offered to replace the set sight unseen or whether after it was verified there was an optical block problem were they willing to let you pay for a LCD replacement???

I guess just calling Sony ourselves we coud find out that answer but either way it sounds like good news if indeed they are letting you "upgrade" instead of repair. The only downfall would be the ones that go bad after the 12/31/08deadline.
Here's my experience:
I called Sony eSupport yesterday and described to them my situation about the blue haze on my screen. My TV was already registered in their system because of past (several) in-warranty service calls so they looked it up with my phone number, no serial number needed.
After listening to my story the rep wanted to go thru a few “troubleshooting” steps, like cold boot etc. I told her I couldn’t since I wasn’t home. She acknowledged that the optical block may need replacement based on what I told her, and said I had a few options. I asked her what were they, but she put me on hold to do some investigation.

She was gone for a good 15 minutes, but had the decency to come back every now and then to let me know she was still checking on it. After about 15 minutes she gave me a reference number, told me that she would transfer me to another department.

The guy in the new department offered me to either replace my optical block free of charge or I could buy one of the two 52” LCDs at a discounted price and keep my current TV and get it repaired on my own.

Only thing bitter about the whole experience? The guy in the new department talked as if he was doing me a favor!

I have two weeks to decide….

btw -- What are others doing with this offer? Getting the TV or Repair the OB? If getting the TV, which one?

Thanks for sharing.

Sounds like your replacement (if you so choose) would be without them actually coming out to see the problem. Was your offer for the lcd like the others? I think someone posted they paid like just under $900 for a V series 4100 52" shipped.

I chose the "W" series for $843 +tax. The "V" series was $702 + tax. It's getting delivered to my house on Monday 10/13. I needed to send Sony the serial number sticker of the back of my xs tv. I have best buy coming out next Thursday to replace the optical block (I bought the 4-year warranty). I hope they don't notice the missing s/n sticker.

I chose the "W" series for $843 +tax. The "V" series was $702 + tax. It's getting delivered to my house on Monday 10/13. I needed to send Sony the serial number sticker of the back of my xs tv. I have best buy coming out next Thursday to replace the optical block (I bought the 4-year warranty). I hope they don't notice the missing s/n sticker.



I just called and got the same offer. It's hard to pass up and like everyone else said you have 2 weeks to make up your mind. timick1 thanks for the update and when you get your new TV post and let us know how you like it.

Chet

Couild anyone please give me some suggestions on where to get a new bulb for a 60XS955. I would be willing to buy just the bulb or one in the housing. Thanks

I am going to go with the PS3 (thanks to those in this forum that encouraged it). A few questions though. What is a good quality receiver to get with the PS3 (around $450 or less)? I have been using a home-theater-in-a-box for a few years (happy with the Panasonic upconverting dvd player that it came with)...do I need to upgrade the speakers (I don't think I have a great ear for audio)? Lastly, I can extend my warranty with CC for $420 for 2 years, is that a good price? I've had the tv repaired twice (once a bulb). Thanks!

Couild anyone please give me some suggestions on where to get a new bulb for a 60XS955. I would be willing to buy just the bulb or one in the housing. Thanks

I would think you should be able to get them from Sony.com, or if not, then go to ebay and put 60xs955 in the search field.

You'll get several choices in the 150 ish region.

Seggers

I am going to go with the PS3 (thanks to those in this forum that encouraged it). A few questions though. What is a good quality receiver to get with the PS3 (around $450 or less)? I have been using a home-theater-in-a-box for a few years (happy with the Panasonic upconverting dvd player that it came with)...do I need to upgrade the speakers (I don't think I have a great ear for audio)? Lastly, I can extend my warranty with CC for $420 for 2 years, is that a good price? I've had the tv repaired twice (once a bulb). Thanks!

For that kind of price, you could look at the Onkyo 606. I know a couple of people who are plumbing for that one. There are Denon and Yamaha AVRs that can be had in that range too.

From right now, I'd say not. The first thing I upgraded was the speaker wire. Go for a decent brand (I run Monster, but that was before joining here) and ensure that it's a straight run (ie no joins). Banana clips would aid in ease of plugging in. Once you're sure that you are going to get better speakers, go to something like BB or CC and listen to a bunch in their audio room. Find the ones that you like the sound of and then try them.

On the EW, CC has offered me the same thing. Personally, I'm not going to renew. Only if becuase I bought a new tv and will be selling on my 60xs955 once it arrives. Question I think you need to consider is, knwoing how much a bulb and the fix cost, whether the 420 would be better being used towards a new tv. If you can't bare to part with the Sony, then by all means. But if you've got the upgrade bug badly (as I did), then a possibly bigger, 1808p type unit could be on your horizon.

Seggers

So I ended up selling my TV to a friend. Anyone have any tips on the best way to transport this thing? I do not have the original box (which was a mistake getting rid of it) so what would be the best way to package or wrap it? The TV is going for a little ride, from central NJ to Brooklyn, NY, so obviously I want to take every step to make sure nothing happens to the TV during transit. Any help or advice would be appreciated. Thanks!

For that kind of price, you could look at the Onkyo 606. I know a couple of people who are plumbing for that one. There are Denon and Yamaha AVRs that can be had in that range too.

From right now, I'd say not. The first thing I upgraded was the speaker wire. Go for a decent brand (I run Monster, but that was before joining here) and ensure that it's a straight run (ie no joins). Banana clips would aid in ease of plugging in. Once you're sure that you are going to get better speakers, go to something like BB or CC and listen to a bunch in their audio room. Find the ones that you like the sound of and then try them.

On the EW, CC has offered me the same thing. Personally, I'm not going to renew. Only if becuase I bought a new tv and will be selling on my 60xs955 once it arrives. Question I think you need to consider is, knwoing how much a bulb and the fix cost, whether the 420 would be better being used towards a new tv. If you can't bare to part with the Sony, then by all means. But if you've got the upgrade bug badly (as I did), then a possibly bigger, 1808p type unit could be on your horizon.

Seggers

I think I will wait on a new tv...have another big purchase on the horizon and don't want to spend on a new tv. For those with a PS3-any fan noise problems?

One more thing...I was thinking about getting the Sony 920 receiver with the PS3...as someone new to this why is video upscaling important in the receiver when the PS3 does that?

One more thing...I was thinking about getting the Sony 920 receiver with the PS3...as someone new to this why is video upscaling important in the receiver when the PS3 does that?

On the PS3 front, go for the newer 40 or 80Gb models. These will not support SACD, PS2 games and will only have 2 USB slots on them. They use a smaller die CPU and thus create less heat. I have a newer 40Gb model.

Ventilation, like any piece of kit, is important. Make sure that there is plenty of room around the PS3, so that it can breath.

And if all else fails, there are fans to be had for it. Take a swing over to the BD HW section and take a looksee......

As for the upscaling, my 805 does HDMI pass through (doesn't - generally - monkey with the picture), but will do 720p up conversion on non HDMI inputs. All my stuff is HDMI.

Not sure on the Sony. I've always steared clear of their AVR stuff. I'm sure there's a thread in the AV section that has all the joys and pitfalls of it.

Seggers

FYI guys,
Sony is now offering an option for OB replacement.
1. Replace OB, paying for parts & labor.
2. Greatly reduced price (like $2000 or more) on choice of 2 52" Sonys
KDL52V4100 or KDL52W4100
and you keep your XS as is.
I have 2 weeks to decide.
By the way, I'm calling my extended warranty provider to see if they will fix the TV independently of Sony.

I called Sony about this, and got e-mail from them with details about the deal.
-----
Dear (your name here),

Thank you for contacting Sony Regarding your Television. As discussed, below are the offered replacement options.
# KDL52V4100 for $703 plus tax
# KDL52W4100 for $843 plus tax

If you decide to accept this offer, please contact Sony at 866-850-8673 within 2 weeks of this letter.

Once you have spoken to a representative at 866-850-8673, you will be asked to remove and mail in your serial number sticker which is located on the back of your television to the below address:

Sony Electronics
Attention NSP: (Your case number here)
12451 Gateway Blvd.
Fort Myers, FL 33913

Upon your acceptance of the Special Consideration offer, you will need to confirm your ship to address by phone and provide a credit card number. Please review your address below. This address will be the delivery location.

(your name)
(your address)

Once we receive the Serial Number Sticker, an order will be processed for your replacement unit.

Sincerely,
Sony Exchange Dept.
866-850-8673

Couild anyone please give me some suggestions on where to get a new bulb for a 60XS955. I would be willing to buy just the bulb or one in the housing. Thanks

www.dlplampsource.com

$139.00 Free shipping. ONE YEAR WARRANTY. I think you'll only get 90 days from Sony. This is just the lamp. You will have to install it in your existing housing, and also transfer the fine mesh screens from the old lamp to the new.

www.dlplampsource.com

$139.00 Free shipping. ONE YEAR WARRANTY. I think you'll only get 90 days from Sony. This is just the lamp. You will have to install it in your existing housing, and also transfer the fine mesh screens from the old lamp to the new.

Thanks for the info.

is there another location (other than the sticker on the back) to get the serial number on these tv's? Is it listed in the service menu? If so, how do I get to the service and where is it listed?
Thanks

This questions is for anyone doing the upgrade option Sony is giving.

What are you guys doing for a warranty on the new TV? Sony has a 1 year on it and they offer a 3 year I think the guy said to me around $340. Are there any other options besides getting the warranty from Sony?

Also I been reading the forums and the 2 TVs they give a choice to upgrade have occasional problems with clouding and what not that people had to exchange their TVs. Will we still be able to do something like that if there is some sory of picture issue even though we are getting the set from Sony?

This questions is for anyone doing the upgrade option Sony is giving.

What are you guys doing for a warranty on the new TV? Sony has a 1 year on it and they offer a 3 year I think the guy said to me around $340. Are there any other options besides getting the warranty from Sony?

Also I been reading the forums and the 2 TVs they give a choice to upgrade have occasional problems with clouding and what not that people had to exchange their TVs. Will we still be able to do something like that if there is some sory of picture issue even though we are getting the set from Sony?

I called Mack warranty and asked them the question when I buy the warranty do I buy one that is for 843.00 what I payed for it or do I buy one for the Retail price. The girl that answered the phone did not know the answer so she sent me to her Manager and hasn't called me back yet. I will let you know what they say. I ordered my TV today and used my American Express so that gave me another year warranty.

Chet

I called Sony about this, and got e-mail from them with details about the deal.
-----
Dear (your name here),

Thank you for contacting Sony Regarding your Television. As discussed, below are the offered replacement options.
# KDL52V4100 for $703 plus tax
# KDL52W4100 for $843 plus tax

If you decide to accept this offer, please contact Sony at 866-850-8673 within 2 weeks of this letter.

Once you have spoken to a representative at 866-850-8673, you will be asked to remove and mail in your serial number sticker which is located on the back of your television to the below address:

Sony Electronics
Attention NSP: (Your case number here)
12451 Gateway Blvd.
Fort Myers, FL 33913

Upon your acceptance of the Special Consideration offer, you will need to confirm your ship to address by phone and provide a credit card number. Please review your address below. This address will be the delivery location.

(your name)
(your address)

Once we receive the Serial Number Sticker, an order will be processed for your replacement unit.

Sincerely,
Sony Exchange Dept.
866-850-8673

**********************************

I also just got off the phone with Sony support regarding my fathers KDF-55XS955 that just showed signs of the OB problem about two weeks ago. I noticed it, he did not until I made him look by pointing to it earlier this week. He finally saw what I saw 2 weeks ago. Since I led him towards this TV model when I bought my own (no probs with mine to date <knock on wood>, I decided to do the warranty leg work for him. In speaking to Sony support, I received the exact same offer you and others were referred to. I need to run it by him this evening to see how he wants to proceed.

My big question to the forum is since we have a 3rd party warranty on the Sony, if we take Sony up on buying one of their KDL models, can we still get the existing KDF-55XS955 fixed under the 3rd party warranty without issue between Sony and the 3rd party warranty co.?

Any feedback would be greatly appreciated.

**********************************

I also just got off the phone with Sony support regarding my fathers KDF-55XS955 that just showed signs of the OB problem about two weeks ago. I noticed it, he did not until I made him look by pointing to it earlier this week. He finally saw what I saw 2 weeks ago. Since I led him towards this TV model when I bought my own (no probs with mine to date <knock on wood>, I decided to do the warranty leg work for him. In speaking to Sony support, I received the exact same offer you and others were referred to. I need to run it by him this evening to see how he wants to proceed.

My big question to the forum is since we have a 3rd party warranty on the Sony, if we take Sony up on buying one of their KDL models, can we still get the existing KDF-55XS955 fixed under the 3rd party warranty without issue between Sony and the 3rd party warranty co.?

Any feedback would be greatly appreciated.


I was told buy Sound Advice that if the serial Number sticker is not on the tv when the tech comes out that it will not be under warranty. She said that it will be no way to tell if thats the tv that had the warranty or not. I figured that so I asked her when will my warranty run out and she told me it already did lol well time sure flys. Thank god I had the Block replaced last year.

I was told buy Sound Advice that if the serial Number sticker is not on the tv when the tech comes out that it will not be under warranty. She said that it will be no way to tell if thats the tv that had the warranty or not. I figured that so I asked her when will my warranty run out and she told me it already did lol well time sure flys. Thank god I had the Block replaced last year.

I'm not sure I understand your reply in its ability to answer my posed question.

Our Sony KDF-55XS955 has a 3rd party warranty on it good until 5/2010.

Sony said they would repair the bad OB for free under their extended manufacturer warranty due to the OB situation or we could buy a new TV from them and keep the broken one to do with it what we wish.

I took that to mean the 3rd party warranty company would be an option to us to fix the broken TV under the extended warranty we paid them separately for.

Any other feedback?

<<<My big question to the forum is since we have a 3rd party warranty on the Sony, if we take Sony up on buying one of their KDL models, can we still get the existing KDF-55XS955 fixed under the 3rd party warranty without issue between Sony and the 3rd party warranty co.?>>>





The third party warranty has nothing to do with Sonys offer . I would get it fix with the warranty and then get the other TV if thats what you want to do but once you take that sticker off the back of that set that tv is retired. I had mine fix a year ago but was affraid it will do it again so I called and got the offer. Since my warranty ran out in June I didn't care about sending in the sticker.

This questions is for anyone doing the upgrade option Sony is giving.

What are you guys doing for a warranty on the new TV? Sony has a 1 year on it and they offer a 3 year I think the guy said to me around $340. Are there any other options besides getting the warranty from Sony?

Also I been reading the forums and the 2 TVs they give a choice to upgrade have occasional problems with clouding and what not that people had to exchange their TVs. Will we still be able to do something like that if there is some sory of picture issue even though we are getting the set from Sony?

I was told when I called in that your replacement set has the same warranty you get if you were to have bought it from a store. In other words the 1 year warranty covers parts and labor should a problem arise from Sony. If you get a bad set or have issues within the 1 year you would call them for service. After the one year if you do not purchase an extended warranty you would be on your own.

I was told when I called in that your replacement set has the same warranty you get if you were to have bought it from a store. In other words the 1 year warranty covers parts and labor should a problem arise from Sony. If you get a bad set or have issues within the 1 year you would call them for service. After the one year if you do not purchase an extended warranty you would be on your own.

Ok, so is Sony our only option for an extended warranty?

Ok, so is Sony our only option for an extended warranty?

I wouldn't have thought so. You could look into a Mack, BWG or others and see. There's an EW thread in this area.

Seggers

I just talked to a manager at mack and she told me that if I buy it for 850.00 I would have to purchase a warranty for that price amount. So if I need repair in say 3 years and it's over 850.00 they would pro rate it and give me way below that price. So I don't think that is a good deal. I'm glad I used my American Express that gave me and extra year.

I just talked to a manager at mack and she told me that if I buy it for 850.00 I would have to purchase a warranty for that price amount. So if I need repair in say 3 years and it's over 850.00 they would pro rate it and give me way below that price. So I don't think that is a good deal. I'm glad I used my American Express that gave me and extra year.

Or you could be a bit economical with the truth and buy the EW for the actual value of the set, not the price you paid..... :p:D:eek:

Seggers

Or you could be a bit economical with the truth and buy the EW for the actual value of the set, not the price you paid..... :p:D:eek:

Seggers

How are you suppose to do that with no reciept? I already asked that question You need the reciept at least with the Mack Company you do. :p:D:D

I just talked to a manager at mack and she told me that if I buy it for 850.00 I would have to purchase a warranty for that price amount. So if I need repair in say 3 years and it's over 850.00 they would pro rate it and give me way below that price. So I don't think that is a good deal. I'm glad I used my American Express that gave me and extra year.

My logical thinking mind thinks the lady was wrong or she did not properly understand your question.

True, you buy their extended warranty based on the amount you paid for a TV but did you tell her how you ended up with that TV at that value price?

If you posed the question to her as, "I bought a TV that is worth $2200 for $850, how much in value do I buy your warranty for?", that could mislead her because you didn't include the fact that Sony was subsidizing the balance of their actual MSRP of the TV due to their equipment failure.

Every employee in every field of business needs all the variables of an equation to make a proper summation.

I would suggest you try it again Sam this time with all the data in your posed question.

I would not buy an extended warranty on an LCD TV set. They are far more reliable than the flaky RP TVs of 4 years ago. I have both. I spent $499 on an extended warranty from CC for my KDF-50WE655 and $0.00 for my KDL-W3000 this past winter.

I agree. I did not purchase an extended warranty for my KDF-55XS955, and will not get one for the KDL52W4100. I am taking Sony up on the option to purchase a new TV, even though my KDF-55XS955 works fine and does not have the blue fog problem. I make all big purchases on my Amex card, which does give you a longer warranty.

Also...got a confirmation from Sony that they received the serial number label from my KDF-55XS955, and my new KDL52W4100 is on its way.

Sony didn't require a technician visit to confirm that you have the problem? Did you just call them and tell them it was a problem or are they allowing this deal to any owners of these sets, whether or not the optical block is a failing?

What was the final cost on the new TV?

What r your options if no extended warranty.

I called Sony and after telling them I did not have this problem yet (although I thought I had seen it, I said), they told me that not all sets will develop this issue and to take part in the replacement program, I have to have the problem. Calling back again, they said that I would need to take a picture of the menu screen and email it to them. So it looks like I'm not so lucky...

I called Sony and after telling them I did not have this problem yet (although I thought I had seen it, I said), they told me that not all sets will develop this issue and to take part in the replacement program, I have to have the problem. Calling back again, they said that I would need to take a picture of the menu screen and email it to them. So it looks like I'm not so lucky...


I called and told them that I had the Optical Block replaced last year and that I was worried it will fail again in a year or so and then he gave me the offer. I did not have to send no picture or proof. My TV will be here on Tuesday.

Call back and talk to someone else. Tell them your screen is going blue...even if its not :) Thats what I did, and now I have a new $2800 TV for $900. Just got my tracking number, should be here this weekend.
They already have my event number where I stated that I thought I saw it intermittently. They want a digital photo of the screen menu. Maybe I should call back and be a bit more demanding, because I am worried about it happening down the road.

They already have my event number where I stated that I thought I saw it intermittently. They want a digital photo of the screen menu. Maybe I should call back and be a bit more demanding, because I am worried about it happening down the road.Steve...you really need to call back. I know you posted in reply to me in the other threads. There should be no reason for them to want to fix the TV. They offered me the upgrades first, fix second. The fix will cost them more than giving you a LCD at about cost for them. And it's more likely to fail again in the future. I never had to send in photos, I did the whole unplug, plug back in thing and it was still there. I also saved DVR'd programs that highlighted the problem just in case I needed proof. But I should hopefully get a tracking number soon for my new TV too.

Edit: Mine is intermittent too. The TV has to warm up for about 2-3 hours and the it is much more obvious. But it also is only seen on non black screens. Anything in a shade of grey it is obviously a blue/purple bar across the screen.

Call back and talk to someone else. Tell them your screen is going blue...even if its not :) Thats what I did, and now I have a new $2800 TV for $900. Just got my tracking number, should be here this weekend.

tender! did u have extended warranty?

which number to call? does not hurt to ask

I did not purchase an extended warranty. Sony will either repair the TV, reimburse you if you already had it repaired, or offer you a discount on a new LCD TV direct from Sony.

The phone number I called was 888-649-7669. I got that number from this site:
http://esupport.sony.com/US/perl/news-item.pl?mdl=KDF60WF655&news_id=206

After I called that number and told them my TV had the blue fog problem, they transferred me to another number. That second number handled the new TV order. I had to mail them the serial number sticker from the back of my TV. Sony sent an e-mail informing me that they received the serial number. A couple days later I got another e-mail from Sony with a tracking number for my new TV.

The other phone number, from the Sony e-mails, is 866-850-8673 (Sony Exchange Dept.).

Note...they did not send anyone out to verify my TV has the blue fog problem. I told them it did, and that was all...I did not have to send them pictures of the problem.

Good luck!
tenderThat is exactly how mine has gone. Mine was a 50WE655 (completely out of warranty, but just within the 12/08 deadline for the blue screen issues) and I just upped to the 52W4100 for the price above. I know the S/N has been delivered yesterday (via certified mail) so now I'm just in waiting mode.

I did not purchase an extended warranty. Sony will either repair the TV, reimburse you if you already had it repaired, or offer you a discount on a new LCD TV direct from Sony.

The phone number I called was 888-649-7669. I got that number from this site:
http://esupport.sony.com/US/perl/news-item.pl?mdl=KDF60WF655&news_id=206

After I called that number and told them my TV had the blue fog problem, they transferred me to another number. That second number handled the new TV order. I had to mail them the serial number sticker from the back of my TV. Sony sent an e-mail informing me that they received the serial number. A couple days later I got another e-mail from Sony with a tracking number for my new TV.

The other phone number, from the Sony e-mails, is 866-850-8673 (Sony Exchange Dept.).

Note...they did not send anyone out to verify my TV has the blue fog problem. I told them it did, and that was all...I did not have to send them pictures of the problem.

Good luck!
tender

Thanks man! I hugely appreciate that info!

I called them from work. The rep wanted to do the song and dance of troubleshooting... I told her I am not by the TV. I don't have a problem yet, but who knows.
After a few other questions about address etc. she transferred me to get the offer. No tech visit, no pics to send.
One thought. Read up as many posts you can read here about the kind of problems people are experiencing and then narrate them exactly like that to the Sony rep.
HTH. But I have heard they are pretty lax about verification or tech visit etc. Don't forget all this extra processing is costing them money too. They want to clean than hands as quickly as possible with little or no extra expense!

Call me lame...but I was under the impression that folks calling Sony actually had the blue fog/screen problem. I don't know guys, exploiting the system is kind of crappy in my book if your TV works perfectly fine now. I realize that your TV may go at any point, but that is why they extended the coverage to 12/08. I won't blame you guys for trying though, Sony should just be smarter to double check the issue before agreeing to send out a new TV at cost. I just hope that this wont create problems for people that actually have the blue fog problem in getting it corrected/upgraded before the end of the year.

All this being said - my blue screen started 2 Sundays ago. And I hope to get my tracking soon.

Call me lame...but I was under the impression that folks calling Sony actually had the blue fog/screen problem. I don't know guys, exploiting the system is kind of crappy in my book if your TV works perfectly fine now. I realize that your TV may go at any point, but that is why they extended the coverage to 12/08. I won't blame you guys for trying though, Sony should just be smarter to double check the issue before agreeing to send out a new TV at cost. I just hope that this wont create problems for people that actually have the blue fog problem in getting it corrected/upgraded before the end of the year.

All this being said - my blue screen started 2 Sundays ago. And I hope to get my tracking soon.

agreed: Sony folks read these forums too: please don't suggest something improper here

Thanks

agreed: Sony folks read these forums too: please don't suggest something improper here

Thanks

You do have a point, Mark. Well, Sony should back up this issue after 12/31, because many of us have invested too much for something flaky and faulty. I do believe the rear projection sets made during this time period do have a short life due to new (and faulty) technology. I would like to see this repair, replace offer extended for the many people who have spent thousands of dollars not knowing that their TVs would have a short life.

You do have a point, Mark. Well, Sony should back up this issue after 12/31, because many of us have invested too much for something flaky and faulty. I do believe the rear projection sets made during this time period do have a short life due to new (and faulty) technology. I would like to see this repair, replace offer extended for the many people who have spent thousands of dollars not knowing that their TVs would have a short life.I agree 100% and I think Sony will come through in the end for most.

And I would clarify my first post. I think finding ways to beat a system is something that most people do, myself included. It just shouldn't be broadcast on a forum such as AVS as ethics and moderators come into question.

I think the thing that got my goat this morning (after rereading carefully) was people blatantly exploiting this offer that was made to people that had problematic sets. I think it can be viewed in poor public light to get a brand new set while your old one can still sell for a good price since it is functioning "perfectly" fine. Or maybe I'm just jealous. ;)

But overall I do think it is in poor taste to flaunt and encourage expoitation of a repair/exchange offer because, as not only is the AVS community reading this, but anyone who googles it too.

Let's just hope Sony comes through for all who bought a RP set in the 2004 generation.

agreed

All this talk about the blue haze...Tonight, when I turned the WE655 on, the green light blinked and blinked. The sound came through the receiver (I have DirecTV) but after about 50-60 flashes, the green light stopped flashing and went solid with no picture. I never noted major fading but after 3.5 years plus years and about 3500 hours, I guess it was time. I have a Sony spare. It seems like a daunting task...I know...no fingerprints on the lamp...Hope I don't screw it up.

All this talk about the blue haze...Tonight, when I turned the WE655 on, the green light blinked and blinked. The sound came through the receiver (I have DirecTV) but after about 50-60 flashes, the green light stopped flashing and went solid with no picture. I never noted major fading but after 3.5 years plus years and about 3500 hours, I guess it was time. I have a Sony spare. It seems like a daunting task...I know...no fingerprints on the lamp...Hope I don't screw it up. It was easy...except getting the plastic cover on right. I had to play with that for a minute or two. One thing sort of funny. One of the bottom hidden plastic tabs on the outer cover of the TV was either molded in the wrong shape or it broke in the mold because there was a stiff piece of cellophane tape making that tab straight. Now the indicator lamp flashes the normal 8-10 times before the picture comes on. I am ready for NASA.

PS: the Sony lamp was made by Philips. The old one didn't have a broken filament but I guess it's time was up just the same.

I agree 100% and I think Sony will come through in the end for most.

And I would clarify my first post. I think finding ways to beat a system is something that most people do, myself included. It just shouldn't be broadcast on a forum such as AVS as ethics and moderators come into question.

I think the thing that got my goat this morning (after rereading carefully) was people blatantly exploiting this offer that was made to people that had problematic sets. I think it can be viewed in poor public light to get a brand new set while your old one can still sell for a good price since it is functioning "perfectly" fine. Or maybe I'm just jealous. ;)

But overall I do think it is in poor taste to flaunt and encourage expoitation of a repair/exchange offer because, as not only is the AVS community reading this, but anyone who googles it too.

Let's just hope Sony comes through for all who bought a RP set in the 2004 generation.


I will tell you one thing. Having a bad set or not, all I know is come 1/1/09 and it’s gonna happen to me. That's Murphy for you. So I am going to take the offer. I am too tired and too busy to take Sony on.

Sony very well knows that there is a good chance this offer will be exploited and rightfully so I might add -- serves them right for selling a crap of a TV they passed on to consumers that had barely gotten any meaningful testing done; only to get in the game. I had nothing but trouble with this TV from the get go; and from reading this trusted forum in yours and other’s good company, I can tell you I am not alone with my woes. So much so that there are some issues with the TV I have just learnt to live with – like the display menu item popping up on the screen every now and then, as if someone pressed the display button on the remote. Like they lost the MP3 race, they were too late to market their wide-screen RP product and literally threw something out their and hoped it would stick. They knew they were just cashing on their reputation from the Trinitron days.

Now as far as the concern that what if Sony finds out about people exploiting the offer etc. Let me tell you something -- they have corporate lawyers on their payroll making more money then you and I combined, whose sole purpose in life is to avoid any litigation, and for that matter consumer litigation. All Sony is doing is buying their way away from a class-action lawsuit their lawyers can smell brewing. How else you explain their requirement of asking for the serial number sticker be mailed back to avail the offer? It completely removes you from any potential claim. I will make sure to read the fine print when my replacement is delivered.

Corporations are not in the business to serve your purpose; their only motive is to make money for their stock holders.
Don’t get me wrong – I am a long time Sony fanatic – to the extent that many would call me border line stalker; I would be hard pressed to look for anything in my home that’s electronic and doesn’t bear the Sony tag – from clock radios, to mp3 players, to kitchen radio, TVs, boomboxes; walkman, VCR, DVD, home-theatre, cameras, cell-phones, heck even a Sony VISA card – you get the idea; but trust me Sony has some serious issues to workout in their consumer products lineup.

I was holding out on taking them up for the offer, you know why? Only to wait long enough so that enough people would buy the V and the W series TVs, that they would open up a newer model on reduced price.
Sony’s offer to extend warranty on OB replacement is open knowledge. It is right there on Sony website for anyone to look at. The word of replacement TV is bound to get out once people start getting the offer; and via this and multitude of other sites that talk about such things. Frankly, I think if anything, the requirements for qaulifying for the offer would only relax as time passes.

You think Sony is not smart enough to get in to the psyche of its customer base? What is a better way to sell your outdated product directly to consumers (removing middleman) without spending a dime advertising it, and in turn get a name and physical address of a Sony customer who is game for some prime marketing, oh, and by the way, get to wash their hands off of a product they'd like to forget like a bad dream!

I will tell you one thing. Having a bad set or not, all I know is come 1/1/09 and it’s gonna happen to me. That's Murphy for you. So I am going to take the offer. I am too tired and too busy to take Sony on.

Sony very well knows that there is a good chance this offer will be exploited and rightfully so I might add -- serves them right for selling a crap of a TV they passed on to consumers that had barely gotten any meaningful testing done; only to get in the game. I had nothing but trouble with this TV from the get go; and from reading this trusted forum in yours and other’s good company, I can tell you I am not alone with my woes. So much so that there are some issues with the TV I have just learnt to live with – like the display menu item popping up on the screen every now and then, as if someone pressed the display button on the remote. Like they lost the MP3 race, they were too late to market their wide-screen RP product and literally threw something out their and hoped it would stick. They knew they were just cashing on their reputation from the Trinitron days.

Now as far as the concern that what if Sony finds out about people exploiting the offer etc. Let me tell you something -- they have corporate lawyers on their payroll making more money then you and I combined, whose sole purpose in life is to avoid any litigation, and for that matter consumer litigation. All Sony is doing is buying their way away from a class-action lawsuit their lawyers can smell brewing. How else you explain their requirement of asking for the serial number sticker be mailed back to avail the offer? It completely removes you from any potential claim. I will make sure to read the fine print when my replacement is delivered.

I was holding out on taking them up for the offer, you know why? Only to wait long enough so that enough people would buy the V and the W series TVs, that they would open up a newer model on reduced price.
Sony’s offer to extend warranty on OB replacement is open knowledge. It is right there on Sony website for anyone to look at. The word of replacement TV is bound to get out once people start getting the offer; and via this and multitude of other sites that talk about such things. Frankly, I think if anything, the requirements for qaulifying for the offer would only relax as time passes.

You think Sony is not smart enough to get in to the psyche of its customer base? What is a better way to sell your outdated product directly to consumers (removing middleman) without spending a dime advertising it, and in turn get a name and physical address of a Sony customer who is game for some prime marketing, oh, and by the way, get to wash their hands off of a product they'd like to forget like a bad dream!Very well written. And I was worried about Murphy too. Luckily or unluckily (not prepared to drop a grand right now), my TV started the blue fog problem at around 9400 hrs of service and still the original lamp. But I think people who view this as an "offer" should reread the fine print.
Additional Service Coverage Information for your TV (blue dot or star pattern on screen)

As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before August 31, 2007 for an estimate or repair service to replace the optical block for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2008. See claim form for complete terms and conditions.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through December 31, 2008. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.I didn't see a single spot that call this an offer. To qualify for "extended service coverage" you must have a failing set. Sony is choosing to offer new TV's because as you say they "get to wash their hands off of a product they'd like to forget like a bad dream!" But what if a consumer does choose to fix the optical block. Foolish I you ask me, but nonetheless completely their choice and Sony will allow it.

As for the S/N removal. It more simple then you stated. Sony just wants this TV out of a service agreement. They don't want me to get a new TV, sell the old one and have a new person call to get a new TV. Without a S/N this TV is just 85lbs. of dead weight unless I choose or a new owner chooses to get it repaired out of pocket or scrap it for parts.

So if it looks as if Sony is making an effort to make sure no more repairs or warranty work can be done on the old TV, (ie no new TV upgrade offers will be duplicated fraudulently), why would I expect them to take an attempt at fraud right out of the gate. And as it gets closer and closer to 12/31/08 I will expect the calls to increase to Sony some real but many not. As such I will also expect them to get tighter and tighter on meeting the requirement for repair. Just ask Steve, no photo equaled no repair work. Yes the TV has other annoying issues, but calling Sony when your set doesn't have the blue fog problem is you choice. But I [not you specifically] wouldn't come out and publicly encourage others to act in a fraudulent manner.

Now as for the notion of class action: my uneducated guess is that their lawyers determined a date at which the lemon law no longer holds true. Therefore at 12/31/08 Sony can legally walk away knowing the they gave owners the ability to fix the known problem within that predetermined time frame.

Me personally, I like them to just recall the entire 2004 line. End of story. No Fraud. No complaints if after 12/31/08 your set goes. Etc. Just a dream though. But I do think that if leaned on hard enough, Sony will continue to make some concessions in the years to come if the sets still have problems.

For those of you that have done the exchange for a new TV. How long did it take to get Sony to ship the TV. I called yesterday. They got the S/N on thurdsday 10/23 and processed the new TV order that day, but the new Tv is "sitting in the warehouse" waiting to be shipped. When it does, I'll get an email. No email today. Just wondering how long it took them to get the shipping going.

EDIT: I called Sony today. TV was picked up yesterday by the shipper in Carson CA (LA Area) TV will be in my neck of the woods tomorrow. I even got the shipping company name and number and contacted them with all my correct contact info. Very smooth by Sony so far.

^^^Good news, they deliver on Sat too. Got a call last night that they would be delivering the TV this AM and they only gave a 1 hour window. How sweet is that!

For those of you that have done the exchange for a new TV. How long did it take to get Sony to ship the TV. I called yesterday. They got the S/N on thurdsday 10/23 and processed the new TV order that day, but the new Tv is "sitting in the warehouse" waiting to be shipped. When it does, I'll get an email. No email today. Just wondering how long it took them to get the shipping going.

EDIT: I called Sony today. TV was picked up yesterday by the shipper in Carson CA (LA Area) TV will be in my neck of the woods tomorrow. I even got the shipping company name and number and contacted them with all my correct contact info. Very smooth by Sony so far.

guys what is the latest we can contact sony for the deal?

guys what is the latest we can contact sony for the deal?

Unless they extend it (highly doubtful) you have until 12/31/08 to call and get a claim rolling. They will either repair your current set or offer you a replacement LCD from their 4100 series line of 52".

Unless they extend it (highly doubtful) you have until 12/31/08 to call and get a claim rolling. They will either repair your current set or offer you a replacement LCD from their 4100 series line of 52".Yeah...I got a sinking feeling that after 12/31/08 Sony is washing their hands of the 2004 models. I hope they do some courtesy comps for people the months shortly following if it fails so close to the closing date, but I don't know if they will.

Also, Sony might be getting a little more firm on proof of problem before the allow the repair offer be accepted. One AVS member was requested to submit photos of the problems. As the deadline approaches, I suspect more and more to be subjected to deeper scrutiny.

Update on my 52w4100 - shippers were great. They brought it in and unpacked it. Helped move the old TV. Placed new one on the stand. Waited while I did some color patters (0 stuck pixels!) although some flashlighting that I can deal with. Overall, very nice "white glove service". They told me they have been doing a lot of these "exchanges" recently I was just the first stop of the day for them, with 3 more to go.

can some one post pictures of Haza, Fog, Dots etc so I can confirm and explain my issue appropriately.

I would like replacement if possible?

Wish me luck!
thnx

Check out the Sony Website listed above...the direct link shows you examples of what you are looking for. But at the most general. If you put a light grey screen or lighter colored image on the screen, you will see some form of blue haze where it shouldn't be, that is unless you get the spider pattern and from what I know, that is visible on every input/image.

Check out the Sony Website listed above...the direct link shows you examples of what you are looking for. But at the most general. If you put a light grey screen or lighter colored image on the screen, you will see some form of blue haze where it shouldn't be, that is unless you get the spider pattern and from what I know, that is visible on every input/image.

Thanks every one for your kind help!

I nailed it down today with sony! $843, plus tax, free ship for 52W4100!:D

I am happy!:D

My replacement 52W4100 just arrived. Still in the box. The delivery was smooth and the total transaction was painless. I know there has been a lot of slamming on Sony for this technology (RP) failing here and in other forums, but I must say IMO Sony has stepped up when other companies could have just said you were SOL, especially with an expired warranty. Even the Sony rep I spoke to said he was very surprised to see Sony take care of its customers in the way it has in this case. He also said many people are taking them up on the offer.

I'll report back once I get this LCD unboxed. Now what to do with my other tv?!?

My replacement 52W4100 just arrived. Still in the box. The delivery was smooth and the total transaction was painless. I know there has been a lot of slamming on Sony for this technology (RP) failing here and in other forums, but I must say IMO Sony has stepped up when other companies could have just said you were SOL, especially with an expired warranty. Even the Sony rep I spoke to said he was very surprised to see Sony take care of its customers in the way it has in this case. He also said many people are taking them up on the offer.

I'll report back once I get this LCD unboxed. Now what to do with my other tv?!?Craigs List it...my Blue issue doesn't appear for 2 to 3 hours of use and I sold it as is with problem explained. It will be a great TV for a kids room or a young kids gaming TV (until the blue becomes permanent). Still got $220 for it. Made the trade up even less painful.

To Zoro and Rob,

Be sure to post your impressions in the W4100 thread. Mine has some foglighting and one small spot of clouding, but calibrating the set helped alot. All in all the TV is gorgeous.

Craigs List it...my Blue issue doesn't appear for 2 to 3 hours of use and I sold it as is with problem explained. It will be a great TV for a kids room or a young kids gaming TV (until the blue becomes permanent). Still got $220 for it. Made the trade up even less painful.

To Zoro and Rob,

Be sure to post your impressions in the W4100 thread. Mine has some foglighting and one small spot of clouding, but calibrating the set helped alot. All in all the TV is gorgeous.

We will! For $900 it better be TOO GOOD!;)

Craigs List it...my Blue issue doesn't appear for 2 to 3 hours of use and I sold it as is with problem explained. It will be a great TV for a kids room or a young kids gaming TV (until the blue becomes permanent). Still got $220 for it. Made the trade up even less painful.

To Zoro and Rob,

Be sure to post your impressions in the W4100 thread. Mine has some foglighting and one small spot of clouding, but calibrating the set helped alot. All in all the TV is gorgeous.


Will do. I have to get my old one off the stand and put in the garage for now.

Zoro a litlle flashliting and a slight clouding for you huh?! Once you calibrated it can you still see it? My 32" LCD is very uniform in black no real brighter areas except maybe along the bottom in a completely black screen. (Typical on most LCD's with traditional backlite) Clouding or a bright spot in any one corner would bug me unless you really really had to look for it. But hey for less then 1k for a 52" tv I may let it slide. I guess if it were real bad a call to Sony would be in order.

Zoro a litlle flashliting and a slight clouding for you huh?! Once you calibrated it can you still see it? My 32" LCD is very uniform in black no real brighter areas except maybe along the bottom in a completely black screen. (Typical on most LCD's with traditional backlite) Clouding or a bright spot in any one corner would bug me unless you really really had to look for it. But hey for less then 1k for a 52" tv I may let it slide. I guess if it were real bad a call to Sony would be in order.Wrong person. :p But Yes. I had slight Flashlighting in the bottom 2 corners and a much larger one on the upper left. (I would have to say flashlight with clouding). But after calibrations it is barely noticeable. Actually today I would have sworn that all the corner flashlights are gone (even the cloud). Might be something to do with shipping and breakin? Interesting though I now do have a small flashlight from the left hand side, approx 1/4 the way up the screen. Bugs me a little, but I barely see it with my room set up. I'm wondering if I might be creating it though. The TV for me came slightly tipped to the left side down. I have put books to just the point of counter corrective pressure under that side. I didn't see the flashlight there before. Who knows, breakin or me with the books. All I know though is 90% of the time I can't see it and I'm drooling over the picture. :cool:

I agree with Zoro - for 908$ (minus $220 for me) I can't really complain. Now if the flashlighting really bothers me, I'll call Sony. But since we have a year warranty, I might just let it go and see if any other issues develop.

On a side note...they gave us brand spanking new TV's - manufactuer date of Oct. 2008 for me.

Wrong person. :p But Yes. I had slight Flashlighting in the bottom 2 corners and a much larger one on the upper left. (I would have to say flashlight with clouding). But after calibrations it is barely noticeable. Actually today I would have sworn that all the corner flashlights are gone (even the cloud). Might be something to do with shipping and breakin? Interesting though I now do have a small flashlight from the left hand side, approx 1/4 the way up the screen. Bugs me a little, but I barely see it with my room set up. I'm wondering if I might be creating it though. The TV for me came slightly tipped to the left side down. I have put books to just the point of counter corrective pressure under that side. I didn't see the flashlight there before. Who knows, breakin or me with the books. All I know though is 90% of the time I can't see it and I'm drooling over the picture. :cool:

I agree with Zoro - for 908$ (minus $220 for me) I can't really complain. Now if the flashlighting really bothers me, I'll call Sony. But since we have a year warranty, I might just let it go and see if any other issues develop.

On a side note...they gave us brand spanking new TV's - manufactuer date of Oct. 2008 for me.

Could you please post a pic of cloudiness/flashlight if you captured one?

Could you please post a pic of cloudiness/flashlight if you captured one?I didn't but check the W4100/Sony 2008 threads...there are lots of pics that give you a good idead of what to look for. My advice and many here agree: Don't go looking for it!

ok. Have this same issue, called Sony and got the same offer:
The options are:
KDL52V4100
KDL52W4100
KDL46Z4100

So how do I pick? I went to the local best buy and they have the V and W, but don't carry the z model.

Yes I realize that one is 6 inches smaller diagonally....

Help.

So those of you getting the new set, do you have the kdf-55 or kdf-60? I myself have the 60" and I don't feel getting a 52" or smaller is really a good trade off for a malfunctioning set.

So those of you getting the new set, do you have the kdf-55 or kdf-60? I myself have the 60" and I don't feel getting a 52" or smaller is really a good trade off for a malfunctioning set.

I have the 55". Unfortunately Sony's only 55" LCD is the XBR8 which is $7k and I don't think they will sell you one for anything close to the offer they are giving us. $843 for a $2600 tv (W4100) is certainly a good deal but as you realize you will have a smaller screen (albeit thinner, newer technology, and wall mountable). However, if the size options are a deal breaker have them repair your set and you should be able to get another couple years out of it.

So those of you getting the new set, do you have the kdf-55 or kdf-60? I myself have the 60" and I don't feel getting a 52" or smaller is really a good trade off for a malfunctioning set.
It is a great trade. What you lose in size you gain in clarity and brightness. I have a KDF-50WE655 and a smaller Bravia 40W3000. I prefer watching the W, although I wish I got the 46 (it's in the bedroom). The picture is so much better. 52" is a nice size and you get something a lot less problematic and 1080p.

So those of you getting the new set, do you have the kdf-55 or kdf-60? I myself have the 60" and I don't feel getting a 52" or smaller is really a good trade off for a malfunctioning set.

I did! 60 in too

I got email re serial number recieved, await shipping!

I called as well and got in on the deal. My TV is working ok for now but i am out of warranty and my bulb life is approaching 8000 hours and I am getting worried.

I called as well and got in on the deal. My TV is working ok for now but i am out of warranty and my bulb life is approaching 8000 hours and I am getting worried.

I'm in the same boat. I took the plunge for the replacement; (although, dishing out $1000 for an unplanned purchase took some explanation with the wifey!!) With my luck, it will go belly up on me come January!

It's comforting to know there are others who feel the same way...

In this very thread, some posts back, people thought I was flaunting. I'm not. I think this replacment offer from Sony is great, and I wish more people would get it. It's good to learn that they have added another TV in the offer lineup -- just like I thought, and getting pretty lax about verifying the problem as your post suggests.

;)

it wasnt that hard for me. I was already saving up for a new tv and of course I wanted the kdl-55xbr8 to match the size of my old projection. But that is just crazy money. I can do with the 52 at $850 bucks.

I'm in the same boat. I took the plunge for the replacement; (although, dishing out $1000 for an unplanned purchase took some explanation with the wifey!!) With my luck, it will go belly up on me come January!

It's comforting to know there are others who feel the same way...

In this very thread, some posts back, people thought I was flaunting. I'm not. I think this replacment offer from Sony is great, and I wish more people would get it. It's good to learn that they have added another TV in the offer lineup -- just like I thought, and getting pretty lax about verifying the problem as your post suggests.

;)

Which one is 3rd one added? urgent please? and for how much?

Which one is 3rd one added? urgent please? and for how much?


My offer was one of these:
KDL52V4100
KDL52W4100
KDL46Z4100

My offer was one of these:
KDL52V4100
KDL52W4100
KDL46Z4100

Thanks! Is it 46 or 52 Z4100? If 52? how much more than 52W4100?

Thanks! Is it 46 or 52 Z4100? If 52? how much more than 52W4100?There is no 52 Z. Don't bother. If you want 52", it's V, W, or XBR.

In this very thread, some posts back, people thought I was flaunting. I'm not. I think this replacment offer from Sony is great, and I wish more people would get it. It's good to learn that they have added another TV in the offer lineup -- just like I thought, and getting pretty lax about verifying the problem as your post suggests.I'm sorry, I don't think you are flaunting. I think you are encouraging fraud on a public forum. What people do at home is one thing, but when people publically encourage others to commit fraud, that is whole different ball game. Call me the moral police, but this is not a generic replacement offer. It isn't even titled as a replacement offer. This offer only is supposed to come about as a need for repairs on a broken or breaking optical block. But if Sony wants to be lax about making sure the TV they are replacing has issues, that's their loss I guess. In the end people should just be posting if their TV broke and if they chose the replacement TV (I actually talked to someone that took the repair). If your TV is working but your afraid it's going to fail and you chose to lie to Sony, please don't post about it here and encourage other to do so. It's just in bad taste.

Legit exchange or not - I will say this. You guys will love the new TV. My wife even said BD looked awesome.

I am looking forward to the new set. I am concerned about the size being 3 inches smaller but I think it should be ok.

I paid $4,000 for my TV and then the new models came out less than a year later looking the same and costing almost half the price, so sony owes me. :D

(just joking)

I am looking forward to the new set. I am concerned about the size being 3 inches smaller but I think it should be ok.

I paid $4,000 for my TV and then the new models came out less than a year later looking the same and costing almost half the price, so sony owes me. :D

(just joking)I have to say, you won't miss the size difference. You will be glued to the visual power of the TV and you won't even see the size difference. I still can't fathom how much I paid for the new 1080p 52" LCD!

FYI. I checked the SonyStyles website and the 'W' series they are offering you is already reduced by $500, so it's not as good a deal anymore.

My 60 inch set is still working fine and on the original bulb (I thought I watched a lot of TV, but not much compared to some of you). But I purchased the 5 year extended warranty from Sony, so I am covered until March 2010. I am hoping that if my set goes out, Sony will make me an equivalent offer based on the current models.

I looked at the 52 inch sets, and they look nice, but I am spoiled with my 60 inches.

cool. I can't wait. I have been use to the gray black level on the old KDF, I don't know how I will act when i start to see good black level and sharper color, not to mention the 120hz. :D

FYI. I checked the SonyStyles website and the 'W' series they are offering you is already reduced by $500, so it's not as good a deal anymore.

My 60 inch set is still working fine and on the original bulb (I thought I watched a lot of TV, but not much compared to some of you). But I purchased the 5 year extended warranty from Sony, so I am covered until March 2010. I am hoping that if my set goes out, Sony will make me an equivalent offer based on the current models.

I looked at the 52 inch sets, and they look nice, but I am spoiled with my 60 inches.

The price of the 52 W is 2,499.99, so for 853 bucks. that is a good deal. I understand how you feel about having a 60 inch. If I had a 60inch in my bedroom I probably would not want to take an 8 inch hit.

You are right in that it is a good deal. But it was a much better deal just a week ago, and they are expecting more price drops into Christmas and Super Bowl Season. Maybe they will consider offering the 55 inch set :) Then it will be harder to refuse.

those 55inch sets will have to drop drastically for me to become interested in it. And I doubt the 55inch will drop to $2,500 any time soon.

cool. I can't wait. I have been use to the gray black level on the old KDF, I don't know how I will act when i start to see good black level and sharper color, not to mention the 120hz. :DNight and day difference. Night and day. I can't beleive how awesome the colors and the blacks are on HD, BD, and PS3. I can't take my eyes off the 120hz motion technology too. Soap Opera effect: It's not for all, but I love it. This weekends project, loosen some of the screws on the back. I read a comment about that sometime creating some flashlighting and ironically I checked and just at one spot right now on mine there is a screw right behind it. May I also reccommend checking out the W4100 callibration thread. Lots of good posts.

FYI. I checked the SonyStyles website and the 'W' series they are offering you is already reduced by $500, so it's not as good a deal anymore.I don't know, but a 52" LCD under a grand with 120hz technology, and you get to keep your old to tv to sell for parts or what ever...I say that is a good deal any way you spin it.

Ranger - I sold my broken TV (50") sans serial number, all problems disclosed for $220 - I got the new TV for $688. Now that's a deal!

I don't know, but a 52" LCD under a grand with 120hz technology, and you get to keep your old to tv to sell for parts or what ever...I say that is a good deal any way you spin it.

Ranger - I sold my broken TV (50") sans serial number, all problems disclosed for $220 - I got the new TV for $688. Now that's a deal!

Mine is to be delivered tomorrow! Well, for under $900 52 with 120hz is awesome! I'll see how 52 inch will look like?

Mine is to be delivered tomorrow! Well, for under $900 52 with 120hz is awesome! I'll see how 52 inch will look like?
I'll be home tomorrow. I'll look for your impressions in the W4100 thread. I'm sure you'll love it though. I can't not play on mine. Plus the menu bar is just like the PS3 XMB - how cool is that?!

I'm sorry, I don't think you are flaunting. I think you are encouraging fraud on a public forum. What people do at home is one thing, but when people publically encourage others to commit fraud, that is whole different ball game. Call me the moral police, but this is not a generic replacement offer. It isn't even titled as a replacement offer. This offer only is supposed to come about as a need for repairs on a broken or breaking optical block. But if Sony wants to be lax about making sure the TV they are replacing has issues, that's their loss I guess. In the end people should just be posting if their TV broke and if they chose the replacement TV (I actually talked to someone that took the repair). If your TV is working but your afraid it's going to fail and you chose to lie to Sony, please don't post about it here and encourage other to do so. It's just in bad taste.

Doc,
I see your point and agree to an extent; however, I'm not the kind to keep a good thing to myself. Sony made an offer I accepted -- simple as that.

About the repalcement offer, here’s the exact copy paste from the email I received from Sony about the replacement. Frankly, if it reads like a replacement offer, feels like a replacement offer, then it must be…

10/27/2008 10:10:48 PM
Dear (Name Withheld),
Thank you for contacting Sony Regarding your Television. As discussed, below are the offered replacement options.
• KDL52V4100 for $703 plus tax
• KDL52W4100 for $843 plus tax
If you decide to accept this offer, please contact Sony at 866-850-8673 within 2 weeks of this letter...

Sony very well knows what they are doing; replacing an optical block on one of these RPTVs will set the consumer back about $1400 out of pocket (I checked). Sony would probably spend in the vicinity of about $700 to $800 with labor etc. Offering the LCD in turn is a much better and cheaper option for them either which way you look at it. And they are very well aware that a good percentage of people might take advantage as well; however, like I have said before, they would rather have more people do the exchange then worry about a hanging sword over their head.

This was an expensive TV to begin with – I paid $3500 of my hard earned money when I purchased it about 4 years ago – it’s like buying a Lexus – you don’t expect it to go out on you just outside the break-in period! (My 15+ year old Trinitron I paid $300 for in a garage sale is still going strong!). Where is my ROI? A few hundred hours of HD TV? When I plunked down that kind of money I was sure I was done buying TV for the family room for at least 7-8 years or more. I’m sure there are others who feel the same way – and Sony knows the power of united consumers. The best they could conjure up was a “too good to be true” offer almost no one would refuse – clearly as an attempt to reduce liability. Adding an additional TV in the offer line-up only goes to tell you that they are enticing more and more people.

The more people take the exchange the better for Sony, and here’s why -- The moment enough people have done the exchange, which satisfies their attorneys’ threshold, the deal will be bye-bye. By then, the number of outstanding faulty sets, would-be faulty sets would be small enough to have any worthwhile public outcry. Remember, there is strength in numbers.

To prove my point, I am willing to bet that if Sony fails to meet their numbers criteria by the year end, this offer will be mysteriously extended based on “huge public demand” or something like that, and to spread the word, it will start popping up in forums like these as an open-secret.

My take away from this – take advantage of the offer while/if you can. Stop feeling sorry for Sony. They didn’t flinch sticking it to you with a 4 Grand worth of cheap plastic!

This is exactly how I feel.

I spend about the same for my set, and I worried so much about bulbs blowing and failure (I have been reading these forums too much). Eventually, that TV was gonna blow ala "Murphy's Law". And I would be pissed if this offer was not here and I had to pay $1500+ to get it fix which basically would have meant buying a new TV at that price anyway.

I sent my sticker in via fedex on Tuesday, and they have my credit card information. How long does it take to get a reply from Sony?

10/27/2008 10:10:48 PM
Dear (Name Withheld),
Thank you for contacting Sony Regarding your Television. As discussed, below are the offered replacement options.
• KDL52V4100 for $703 plus tax
• KDL52W4100 for $843 plus tax
If you decide to accept this offer, please contact Sony at 866-850-8673 within 2 weeks of this letter... And exactly how did you get this offer. Let me see. Let me quote Sony: Additional Service Coverage Information for your TV (blue dot or star pattern on screen)

Posted: 06/23/2007


2004 Model Year Grand WEGA™ Televisions

Models: KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620

As technology evolves, Sony continually looks to stand behind the reliability of its televisions. It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above), after a period of time, exhibit blue dot or star pattern on the screen.

As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before August 31, 2007 for an estimate or repair service to replace the optical block for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2008. See claim form for complete terms and conditions.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through December 31, 2008. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.If you read there is a replacement offer in there, I think I need those glasses. You are basically telling people to lie to Sony about their TV needing additional service coverage even if their TV is working and only then under false pretenses do they get a replacement offer, thus committing consumer fraud. Don't get me wrong, I don't feel bad for Sony. They made a crappy TV and should recall the whole lot and eat a pretty cost. But they didn't, so now we're stuck with this only if problems recall. Do I feel for the consumer that bought a bad TV? Yes. But I don't feel bad for the guy that bought the TV and it works just as advertised to this day. If your TV is still working, tell me again how you feel that you deserve a new TV when yours hasn't even broke or may not ever break. That's like saying I bought a $4000 TV never opened it, and 4 years later - it still works as I never opened it, but I want a new TV with new technology. Hmmm.

Well I'm off my soap box. Like I said, do what you want in you own home (I know I would), but publicly condoning fraud is just in poor taste.

I spend about the same for my set, and I worried so much about bulbs blowing and failure (I have been reading these forums too much). Eventually, that TV was gonna blow ala "Murphy's Law". And I would be pissed if this offer was not here and I had to pay $1500+ to get it fix which basically would have meant buying a new TV at that price anyway.Murphy's Law doesn't give the seller rights to sell a crappy product. But it doesn't give the right to the consumer to commit fraud either. You could have just called Sony and expressed concern and taken the high road and seen where that got you. BTW Bulbs blow - it's the nature of the RP beast. At some point everyone would have to replace a bulb for $250. You should have known that at the time you bought the set. The optical block issue...now that's a horse of a different color.

But alas...it doesn't matter. In the long run it's just personal ethics and I would side with you both at home. But I wouldn't post here about it.

As for the turnaround time. They got my sticker on a Thursday. Processed the order that day. Shipped on Wednesday the following week. Arrived Saturday. All in all excellent service.

agreed, i will shutup about it.

Here's a good link to read thru about the innards of the Sony LCD RPTVs. Good pictures too.
http://splinke.googlepages.com/

Here's a good link to read thru about the innards of the Sony LCD RPTVs. Good pictures too.
http://splinke.googlepages.com/Holy Crap Man....good link. I was tempted to take mine apart when I started to get the pink dust "fingerprint smudges" on the screen. Then I did some reading like that. Said nope (it's like a surgical exploration just to get to the optical block) and 4 months later the block goes. I found myself on the good side of Murphy's Law. Now I have Zero block issues and Zero Dust issues. But I did inherit some flashlighting issues (of which are pretty minor in my book).

Doc, I see your point but I feel that you may missing the point of what Sony is trying to do with this campaign. It is my belief that Sony is attempting to accomplish three points with this campaign. First, they are getting known bad serial #s off the street, reducing the risk of any type of class action suit. Second, they are moving stagnant stock inventory, last years model in some cases, at what I believe to be near or just below wholesale price. That is a wise move in these economic conditions. Third, this campaign definitely goes a long way with customer satisfaction and loyalty.
I too have a 52W4100 on the way. But I did not make fraudulent statements to get in on the deal. I purchased my 60XS955 with an extended warranty in 2005, btw it had an 2005 production date on it. Last summer I had the blue fog, called the warranty company, they sent someone out, replaced the optical block and all was fine. But I was worried about how long the set would last before it failed again.
I called Sony last week and expressed my concern over the optical block failing again after 12/31/08 or more importantly after 8/09 when my service contract expired and also about the constant annoyance of the menu pop up issue. I explained to them that they should at least reimburse me for the service contract since my paying for it saved them the cost of replacing the Op block. The lady put me on hold twice then offered me the replacement deal.
This seems to be consistent with reports that they do not verify if the sets have the blue fog issue not. I believe they just want the serial numbers off the sets to put this behind them.

...If your TV is still working, tell me again how you feel that you deserve a new TV when yours hasn't even broke or may not ever break. That's like saying I bought a $4000 TV never opened it, and 4 years later - it still works as I never opened it, but I want a new TV with new technology. Hmmm....


Doc,
Totally agree. Lying, deceiving or otherwise using deceptive methods is absolutely wrong. Let there be no doubt about that.

Just to clear the record, I’ve had my fair share of problems with this TV. More than likely, the reason for my quick swap may have been attributed to the fact that the Sony rep looked up the service record on my TV and went – OMG! To this date, the TV hisses, crackles and malfunctions, but I have learnt to live with it. Further, it’s not like my accepting the offer means there is one less TV available that would have gone to a more deserving person out there; and if so, then I apologize.

The reason I subscribe to this reputable forum in the first place is to learn what others are going through – and believe me, I have learnt a lot. However, isn’t this the place to reflect, share or otherwise air your experiences? If it wasn’t for this forum, most of us would’ve never learnt about the extended warranty coverage on this TV offered from Sony. Likewise, I consider keeping information from other readers about my experiences would be a disservice.

This is a public forum, and I am not encouraging anyone to do anything, let alone condemning behavior; however, if it helps someone’s cause then so be it – no harm, no foul.

I remain indebted for the knowledge you and others have shared because that is the crux of our being.

Now, I will shut up.

I remain indebted for the knowledge you and others have shared because that is the crux of our being.I'm with you 100%. I agree, lets just move on and enjoy our new TV's shall we. I'm assuming you all are going with the W since its the only 52" available. I've looked at the W and the Z and I can't make out tremendous differences. I'll see you all in the W4100 threads.

I'm with you 100%. I agree, lets just move on and enjoy our new TV's shall we. I'm assuming you all are going with the W since its the only 52" available. I've looked at the W and the Z and I can't make out tremendous differences. I'll see you all in the W4100 threads.

ditto.

btw doc, the other 52" is KDL52V4100 about 150 cheaper, but I believe your assumption is correct -- most people are going with the W. Mine arrives tomorrow! :)

I guess Z is for the those who want it for the BR ;)

Does anyone know how much is the 46" Z offered for?

ditto.

btw doc, the other 52" is KDL52V4100 about 150 cheaper, but I believe your assumption is correct -- most people are going with the W. Mine arrives tomorrow! :)

I guess Z is for the those who want it for the BR ;)

Does anyone know how much is the 46" Z offered for?Yeah the 52V is available. But it doesn't have all the 120hz bells and whistles. As for the 46Z I didn't get a quote on that one as I felt the W is all I needed (although I tried for the XBR6 and they just laughed, literally.) I wasn't going to drop in size like some of you. I went from a 50 to a 52. BTW, if you don't know what flashlighting is don't go looking. I tried the loosen of the bask panel screw tip and it didn't work. I totally can't see it unless I look for it. But then I look for it. ;)

ditto.

btw doc, the other 52" is KDL52V4100 about 150 cheaper, but I believe your assumption is correct -- most people are going with the W. Mine arrives tomorrow! :)

I guess Z is for the those who want it for the BR ;)

Does anyone know how much is the 46" Z offered for?


$20 more than the 52v4100.

Mine arrives tomorrow! :)



How long for delivery? Just curious......

I sent my serial number via fedex on the 11th and they received it on 12th, but I got no email or phone call. Is this normal? :confused:

I sent my serial number via fedex on the 11th and they received it on 12th, but I got no email or phone call. Is this normal? :confused:Some got communication. I got nothing and I just called every 2 to 3 days for status checks.

I just called, they said they got the serial number and should ship next week and they will send an email when they do.

It took about 3 weeks from my phone 1st call to Sony to the tv at my door.

1st week - called and accepted the offer giving my CC# and getting an email with the address and tv options listed with instructions.

2nd week - I mailed in the serial number and 5 days later I received an email saying they received it and would be contacted in a few days with shipping info.

3rd week - Got a call from shipper to set up a delivery time. Showed up on time in perfect condition 2 days later.

I am in Southern CA so YMMV. I believe Sony has a distribution hub here in Carson or Wilmington so it didn't have to go very far.

I got the same offer today as well :

KDL52V4100 for $703 plus tax
or
KDL52W4100 for $843 plus tax

The CSR I talked to said that the TVs were worth approximately $2700 and $3000 respectively. When I checked Sony's website I found he was off by about $500. I not sure when the prices dropped, but I would think they can access the same data as I can, anyway still a good deal.

I'm probably going to go with the KDL52W4100. I asked about any other sizes since I have a 60" now and was told that was it.

I wonder with the recent price drops if the offer will change soon.

Well, I thought I was in the clear but I took a closer look at the screen tonight and noticed 2 faint blue blotches about 2 inches in diameter which are only visible on a black screen. I plan to call Sony about the replacement offer soon. My BestBuy warranty expired today!! Doh!!! I have 6200 hours on the TV. My question is, how fast does the problem usually progress to the point where it is unwatchable and basically a 55" paperweight?

Thanks,
Chris

Well, I thought I was in the clear but I took a closer look at the screen tonight and noticed 2 faint blue blotches about 2 inches in diameter which are only visible on a black screen. I plan to call Sony about the replacement offer soon. My BestBuy warranty expired today!! Doh!!! I have 6200 hours on the TV. My question is, how fast does the problem usually progress to the point where it is unwatchable and basically a 55" paperweight?

Thanks,
ChrisYou know I couldn't tell you. Mine just seemed to come out of no where and then it seemed to get progressively worse the longer the TV was on. Ie. at first startup you can't see it, but the 4 hours later really noticible. I was at 9000+ hours. Luck of the draw on the failure though. Does yours clear when the TV is off after a while. If so, turn it into a guest room TV, I mean how often are they used, really? If you read above, people say it's gets worse with time...no known rate of failure though. If you read above, you'll be amazed a what people buy. I sold my 50" since I didn't have the space for it. I think they were turning it into a kids room/game TV. All I know is that they took it with full disclosure of the problem. They can fix it if they want. But I took the cash to the bank.

I believe Sony has a distribution hub here in Carson or Wilmington so it didn't have to go very far.They do in Carson. It took 2 days to get from there to Sacramento.

Mine took 2 full weeks.
Letter sent Monday and arrived in FL on Thursday. Order Processed Thurs.
Shippers got TV on Wednesday of next week. Arrived in Sacramento Friday.
Got Call for delivery Friday, set up for Saturday AM!
I got the whole day to play with the TV (a three day weekend no less :cool:).
*NOTE* I never got one piece of email, phone call or anything from Sony that I didn't call to get myself.

The two spots seem to stay as long as the TV is on and don't get worse the longer it is on. They are there from the moment it powers up. Luckily they aren't visible when there is a picture. They are faint and peripheral. One is near the left screen edge and the other is in the upper right corner. Just a sign of things to come I guess. I'll be calling Sony next week. It shouldn't take any longer to get the TV up here in Chico than Sacramento (I hope)

Chris

OT: How's everyone doing with the new sets from Sony?

OT: How's everyone doing with the new sets from Sony?

on-topic: Knock on wood, my 60XS955 is still doing good.

I got a Samsung 120hz 1080p 46" LCD for upstairs... which is really nice, but other than greyish black levels and some slight fan noise, my old faithful Sony RP-LCD still impresses me from time to time. I don't think I would want to switch to a smaller screen.

I hope I didn't just jinx myself. :o

Just talked with Sony a little while ago. Very good customer service. I was offered repair or replacement with the same TV's. I jumped on the 52W4100. I just need to send in my sticker and they will finish the order. I looked at one in a store and they look sweet! I still like my 55XS955 but this one looks great too. I don't think the smaller screen size will be much of a problem. The overall size of the TV itself will be a LOT smaller though which is a good thing. My 55XS955 will be moved to the guest room for the kids and hopefully it will last a while before the blue splotches get too big to watch it.

I hope I didn't just jinx myself. :oIf you did let's just hope its before 12/31/08. ;)

cmassa: I know you will like the new TV. Just get the S/N to them ASAP to get the process going.

Hello All,

I have a KDF-55WF655 which is exhibiting the "blue dots" and I'm taking Sony up on the replacement offer.

My question is this:

Recently my tv has been shutting off intermittently (video and audio) while the green led flashes at least 30 times before it comes back on. It will cycle through this sometimes every 5 minutes and it seems to occur more often when the tv has only been on for a little while. Does anyone have a clue what this might be? My first guess is the bulb, but from what I read in the forum most people who replaced their bulb only lost their video where as I loose both video and audio.

Thanks for your help.

My set has shipped and should get to me next week. :D

So, I have the Sony Warranty through March 2010. The set has been fine so far, and I really don't need two huge sets. Should I ask Sony if they will consider the replacement...or just wait and see and hope they make an equivalent offer when the time comes?

I got the same offer today as well :

KDL52V4100 for $703 plus tax
or
KDL52W4100 for $843 plus tax

The CSR I talked to said that the TVs were worth approximately $2700 and $3000 respectively. When I checked Sony's website I found he was off by about $500. I not sure when the prices dropped, but I would think they can access the same data as I can, anyway still a good deal.

I'm probably going to go with the KDL52W4100. I asked about any other sizes since I have a 60" now and was told that was it.

I wonder with the recent price drops if the offer will change soon.

Those prices quoted were original prices and not current retail prices. CC has the 46"W4100 for $1699 this week or last week. That is what I paid for my KDL-40W3000 last January.

So, I have the Sony Warranty through March 2010. The set has been fine so far, and I really don't need two huge sets. Should I ask Sony if they will consider the replacement...or just wait and see and hope they make an equivalent offer when the time comes?I would let it ride. I know the urge is to get a newer TV. But if Sony has a warranty with you, I'm sure they will make a similar offer down the line, and at that point it will likely be cheaper and or for newer TV's. Worst comes to worst, they'll still fix the TV you have. Up to you though.

My 60XS955 has been in storage (climate controlled extra room in my house) for four months and I finally get to set it up this weekend. I had just recently had the optical block etc. replaced and it was looking incredible as usual. It will be nice to watch a properly calibrated 60" screen again - not to mention play and watch the PS3 I just purchased.

Good information here guys. I have the same blue crap in the bottom left corner of my KDF-60XS955 and have had it for about a year. I just kind of delt with it since I bought the TV in Apr 05' and didnt buy Best Buy's ew. I replaced the lamp just 2 months ago which improved the picture brightness. I currently dont have the extra $$$ to upgrade the TV so I will have to use the Block replacement option instead.

I do have a couple questions concerning the new Optic Block though.

1)Are the new blocks a "improved" block or is it the same as the one pulled out...just new. If it its just the same old block, I will probably have the same problem in 3 years?

2)Would the addition of a micro fan in the back of the TV help keep the new block alive longer? The reason these things crap out is overheating right?

Thanks for any replies...

Good information here guys. I have the same blue crap in the bottom left corner of my KDF-60XS955 and have had it for about a year. I just kind of delt with it since I bought the TV in Apr 05' and didnt buy Best Buy's ew. I replaced the lamp just 2 months ago which improved the picture brightness. I currently dont have the extra $$$ to upgrade the TV so I will have to use the Block replacement option instead.

I do have a couple questions concerning the new Optic Block though.

1)Are the new blocks a "improved" block or is it the same as the one pulled out...just new. If it its just the same old block, I will probably have the same problem in 3 years?

2)Would the addition of a micro fan in the back of the TV help keep the new block alive longer? The reason these things crap out is overheating right?

Thanks for any replies... Go for the LCD replacement offer instead.

Go for the LCD replacement offer instead.

I think he said he couldn't afford the LCD replacement option.

My old 60XS955 now sits on the floor awaiting its fate on Craigs List. The Mits 73835 now has pride of place on the tv stand.

Seggers