Kdog you are right. My set is a 93 not a 94 and the 93 works just fine.

I'm not sure where my TV guide is coming from because I use an Antenna on input 2 and cable on input 1. When I didn't have cable I used input #1. My TV guide works fine with or without cable.

In my TV guide Channel lineup their are many of the Digitals/premium channels listed, but not all of them. The channel numbers do match the channel numbers as they come from the cable box, and if I hadn't turned them off I would get guide data.

I just would like to see certain channel information that is not listed in the guide (InHD, Discovory HD, PBSHD) plus an accurate listing of what is in HDTV listing.

Just got back from out of town and checked the guide. I'm happy to report that since the complete TV reset everything is back to normal. I now have all eight days of listings. I wonder how long it will last this time?:confused:

Toshbia 52HMX94 NO DATA in TV guide (first entry)

I purchased my Toshiba 52HMX94 in February. Never able to get my TVGUIDE to load. Cable connected to ANT 1, Time Warner Digital NE Ohio, Symbios HDD Recorder, Cable Card no Cable box. Called Toshiba 10 times, What a waste!. I wish I could get the number for Gemstar/TVGOS? After reading the entire thread the only thing I haven't tried is connecting an antenna to ANT 2. Maybe my data can populate from the AIR?

Love the picture on this tv. Changes channels toooooo slow!

Any help here?

Originally posted by microdoctorx
Called Toshiba 10 times, What a waste!. I wish I could get the number for Gemstar/TVGOS? After reading the entire thread the only thing I haven't tried is connecting an antenna to ANT 2. Maybe my data can populate from the AIR?

Love the picture on this tv. Changes channels toooooo slow!

Any help here? [/B] Microdoctorx, I don't understand why you would be calling Toshiba 10 times. The first time you called them they should have faxed your information on to TVGOS and they should have contacted you. You need to call them Monday and have that done so TVGOS is aware of your problem. They called me about three days after I reported the problem to Toshiba. I doubt that you will get data on ANT2 would I guess it wouldn't hurt. You can do some trouble shooting on your own if you look back at some of my posts. There is some TVGOS menus you can check to see if your are seeing the VBI information or correctly identifying the host channel while you are waiting. If you have any questions feel free to post them or PM me if you would like. I've learned a lot of what you should get in the various menus from working with TVGOS and documenting the screen shots.

The slow channel changing must be due to the cable card as I don't have this problem using a STB or via direct cable connection. You should be happy you have TWC as there appears to be a problem with Comcast and cable cards and I have been trying to get mine to work for about three weeks now.

Thanks for replying. Yes I did have Toshiba take ALL the data from the Setup menu and some cable card info and send it to Gem-star/TV-GOS. TV guide has never contacted me. That was 6 weeks ago. Toshiba says it will just start working because they will upload it remotely. How can they upload it if I can't get data? Besides I am impatient. 2 months is is long enough.

I think a Toshiba TV upgrade may be necessary.

Could you reply privately to me with the TV GOS phone number so I can verify they have received the request for help from Toshiba?

microdoctorx, you pretty much have the same setup as me, so are you aware of the latest news on the tv/symbio combo? If not you can read my rant here

LINK (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=531590)

This may have been posted already but for those of you with the TV guide problem... I found that when it goes out, an easy way to get it back is to power off the set then unplug it when the light is solid green.

Plug it back in (I usually wait 30 seconds but you probably don't have to) then go into TV Guide to pick your channel line up and it should populate again. Of course until the next time it decides to bugger off. :)

I e-mailed Cheryl at TVGOS and asked about providing her e-mail address. She said I could pass it along to anyone who needs help with their guide. So, if anyone needs it just PM me and I can give it to you. Since I did my reset over a week ago everything has been populating for me. I have had the full eight days of listings since last Friday so let's hope this continues for a while.

Well I guess bragging about my Symbio being able to record while the TV is turned off jinxed me. Came home today to a fully wiped clean guide. No listings, no channels, no clock. I guess I'll try the "reset code" now.


Jeff

Originally posted by whjeffs
Well I guess bragging about my Symbio being able to record while the TV is turned off jinxed me. Came home today to a fully wiped clean guide. No listings, no channels, no clock. I guess I'll try the "reset code" now.


Jeff Jeff, I think it's a pretty safe bet to say that the guide resetting is going to be a continual occurance until the fix is released. How long it takes between resets just depends on how many errors are being processed and corrupting the guide before it becomes completely corrupted. For me, I think it averages around two weeks.

I reset the guide last night using the "653214741" code. Left it off from about 1am to about 5pm this evening. Now I have a list of channels but I think it is the Comcast lineup, not for my cable system. It has never done that. It always asked me to choose a channel lineup from a list before the channel list in the guide would show up. Tried to select a different list in the settings menu but it did not give that option. So I guess I will wait to see if it downloads the additional channel lists overnight tonight.


Jeff

As for the guide, they have issues with different cable cards, different OTA station info downloads and problems all over with the Toshiba TV guide hardware-software issue. I think all will be lucky if we get consistant performance in calander 2005. After all it has been out since last november. If they knew what was going on it would have been fixed. I don't know if the Tosh has hardware designed by Tosh or by TV guide but it is not working and they don't know why! Before all is said and done, I'll bet it takes a hardware fix. Seems talking to Toshiba is a total waste of time since they basically know nothing. Based on this it is probably a chip picked by and programmed by or for Gemstar. Gemstar has the guide working on LG LST3410A units and I don't know if other sets using the Gemstar system are having problems or not. What is so different about the tosh?/

With Kdog's help I have finally begun having contact with TV Guide. Cheryl's response of my problem was. It appears that the problem you are having is a bug in the way packets are corrected. The number in BCorr is very high indicating this scenario. Even though these packets should have been corrected, they are not. This is causing corrupt data to be received as good data and this is preventing the Guide from setting up and receiving listings. We are currently working on a patch to fix this problem. The patch should be deployed next month.

I will post when and if it is fixed

Originally posted by Bill Shenefelt
Based on this it is probably a chip picked by and programmed by or for Gemstar. Gemstar has the guide working on LG LST3410A units and I don't know if other sets using the Gemstar system are having problems or not. What is so different about the tosh?/ Bill, I thought I mentioned in an earlier thread why the Toshiba is different. Apparently the Toshiba is one of the few sets that have the latest firmware from TVGOS. Cheryl also mentioned a Lite-on model that also has the newest firmware. The problem with the firmware wasn't discovered during testing and that is why they are trying to patch it. I would imagine this would be easier than having to replace the firmware in all the sets. My understanding is the patch is almost finalized but it would be rolled out slowly in certain areas to make sure it corrects the problem without introducing new ones before being sent out to all areas. I'm sure it is more critical for you and others that use the Symbio recorder. I currently have the dual tuner DVR from Comcast with it's own guide so it really hasn't been a big problem for me right now. It will become more important if they ever get my cable card working.

Originally posted by whjeffs
I reset the guide last night using the "653214741" code. Left it off from about 1am to about 5pm this evening. Now I have a list of channels but I think it is the Comcast lineup, not for my cable system. It has never done that. It always asked me to choose a channel lineup from a list before the channel list in the guide would show up. Tried to select a different list in the settings menu but it did not give that option. So I guess I will wait to see if it downloads the additional channel lists overnight tonight.


Jeff Jeff, If I remember correctly when I did the reset you mentioned it cleared the listings but the channel lineup did not reset until the second day. I would be curious to hear if after the overnight download you were presented with the cable options like you had in the past. Keep us informed.

If not, you may want to check the Error tracker and see if you are getting strange repeating errors like I was. I ended up having to a complete reset on mine because of the 4540 error that I was getting.

Jeff,

This is the error I kept getting which prevented me from getting the channel lineup and new listings.

Originally posted by kdog044
Bill, I thought I mentioned in an earlier thread why the Toshiba is different. Apparently the Toshiba is one of the few sets that have the latest firmware from TVGOS. Cheryl also mentioned a Lite-on model that also has the newest firmware. The problem with the firmware wasn't discovered during testing and that is why they are trying to patch it. I would imagine this would be easier than having to replace the firmware in all the sets. My understanding is the patch is almost finalized but it would be rolled out slowly in certain areas to make sure it corrects the problem without introducing new ones before being sent out to all areas. I'm sure it is more critical for you and others that use the Symbio recorder. I currently have the dual tuner DVR from Comcast with it's own guide so it really hasn't been a big problem for me right now. It will become more important if they ever get my cable card working.

I originally posed this question back in December before the problem was fully recognized by Toshiba/TVGOS:

With the talk about a patch, do I understand correctly that when a fix is found, the firmware patch will be broadcast in the TVGOS data stream and our sets will receive and install the update? I ask this because back in December I was led to believe it was simply a change in how TVGOS was formatting its VBI data stream, and that they were trying to make it compatible with the newest hardware out there.

The other reason I ask this is because right now on my set, I've been leaving the cable card in so that HD channels get mapped to a Comcast real channel number (when I'm not having the "unable to change channel" problem). Since having the CC installed interferes with proper TVGOS operation, I want to know if I should remove the card so that I can receive the broadcast patch.

Originally posted by maddogFool
I originally posed this question back in December before the problem was fully recognized by Toshiba/TVGOS:

With the talk about a patch, do I understand correctly that when a fix is found, the firmware patch will be broadcast in the TVGOS data stream and our sets will receive and install the update? I ask this because back in December I was led to believe it was simply a change in how TVGOS was formatting its VBI data stream, and that they were trying to make it compatible with the newest hardware out there.

The other reason I ask this is because right now on my set, I've been leaving the cable card in so that HD channels get mapped to a Comcast real channel number (when I'm not having the "unable to change channel" problem). Since having the CC installed interferes with proper TVGOS operation, I want to know if I should remove the card so that I can receive the broadcast patch. maddogFool, you are correct in that the patch will be sent via the VBI download. I wouldn't worry about messing with your CC until you hear that is being sent out. I am curious as to why the CC inteferes with the download though. You mention the "unable to change channel" problem. Is this intermittent and have you been able to get your CC working? I am still waiting on a fix from Toshiba due to issues with Comcast.

Originally posted by kdog044
maddogFool, you are correct in that the patch will be sent via the VBI download. I wouldn't worry about messing with your CC until you hear that is being sent out. I am curious as to why the CC inteferes with the download though. You mention the "unable to change channel" problem. Is this intermittent and have you been able to get your CC working? I am still waiting on a fix from Toshiba due to issues with Comcast.

No functioning CC, still waiting on Comcast/Toshiba. I found that when I have the "unable to change channel", if I remove and reinsert the CC (with power off, of course), it will successfully obtain channel map. Several attempts are sometimes required. But no conditional access enabled. Only ever receive the unencrypted digital (local HD and InHD).

As for the state of my guide, with the CC installed, I have all the channels listed, but no program data ever populates. I haven't tried the TVGOS service menu or factory resets, preferring to wait for the eventual solution. (Don't use the TV much at the moment, finished basement isn't finished yet.) I have reselected my channel lineup, to no effect.

I have found over the past several months that when I have had the CC removed, the program data will start to populate, but eventually dumps as it does for everyone. Having the CC in seems to stop data acquisition cold. Data doesn't dump, but no new days load. I think I remember reading here some issue with either the channel tune or the CC not being powered when the set is off, which screws with the channel tune. But I don't know if that's actually true. Not knowing if my two problems are interacting is really frustrating.

I spoke with Cheryl today as I didn't get a download this morning. She said there was a problem with the feed from around 1:00 AM on their end. So, if anyone didn't get any new data today it's not a problem with your set. Hopefully they will have it working before tomorrow's download.

Cheryl e-mailed me this evening and said the problem should be taken care of and tomorrow's download should occur.

Well it's been 4 days since the last time the guide reset and it still has not downloaded the channel list for my cable company (it is staying on the Comcast lineup) and also no program listings have downloaded. I have left the TV off for the entire time that the downloads normally occurred.


Jeff

Originally posted by sharonf
No, our PBS channel is channel 8. I have suspected for a long time that the set is tuning to the wrong channel and mentioned that to Toshiba. What should be in the host station spot? Mine is empty.

I learned a couple of things through a cable guy friend of mine. The guide data only comes down on digital channels. TV guide also has contracts not only with PBS but could also other Digital off air channels. My bet is that Ch 34 is one of the off air digital channels in your area.

Originally posted by schmitter
I learned a couple of things through a cable guy friend of mine. The guide data only comes down on digital channels. TV guide also has contracts not only with PBS but could also other Digital off air channels. My bet is that Ch 34 is one of the off air digital channels in your area. That's not true as PBS is an analog channel (channel 6) and I get the listings through it. Unfortunately the guide dumped again while I was out of town. I tried a guide reset and no information as of today. I sent an e-mail to Cheryl and left her a message. It looks like a have different guide firmware then I had last week. It used to say 08.06.07 in the second column of the Section Systenm -System Info page and now is 08.05.01. I'm waiting to hear back from Cheryl on this.

Originally posted by kdog044
. It looks like a have different guide firmware then I had last week. It used to say 08.06.07 in the second column of the Section Systenm -System Info page and now is 08.05.01. I'm waiting to hear back from Cheryl on this. I heard back from Cheryl and it wasn't a new patch. Apparently I didn't get all of the current one with the last download. I checked the TV after the last one and I did get the request for the cable provider so I assume the next download will get me back to the DAY1, DAY2, and DAY8 listings. She still didn't have a time frame for the new patch.:(

Who do you contact to get channels added to the guide? My guide does not list the PBS HDchannel.

I got the DAY1, DAY2, and DAY8 download yesterday but did not get today's on the 2:21 AM download. I will leave the TV off for the 10:06 AM download and see if I get it then.

Things are back to normal again as the guide has been populating as scheduled. I can pretty much tell when the BCorr count gets around 1.5 million that it's only a matter of time before the reset. Here was the last count after it reset.

Mine is still not back to "normal". Cheryl said this is most likely because the TV Guide equipment at my local host station WMPT is unstable and they are working on getting that fixed. She also mentioned that the patch is still not out yet.
The way mine has been acting for the past 2 weeks is it only downloads one channel lineup (Comcast), never gives me any option to select a different lineup (used to get 4 Comcast lineups and 2 Millennium lineups to choose from) and it never downloads any more program listings. Also the Host and VBI channels have changed a couple times. This must be due to the local equipment problem.

kdog, I looked back at some of the menu pictures I had taken before and it looks like one of the times I lost all my program listings after having about 95% of the listings loaded the BCorr # was around 1.2 million.


Jeff

I've had problems with the TV Guide on my 62HMX94 since I got it in late November. After going through all the tests, etc. with Toshiba and TV Guide and still getting no data, Toshiba called and said they would send me a new set (I never asked them to do this). The new set arrived twelve days ago. The new set still has no TV Guide data and this set has six dark blotches on the screen and a very noisy fan. Toshiba refuses to replace this set and the authorized servicer says they can't even diagnose it in the field. The result, I'm going to be without my TV for at least two weeks! To say the least, I'm not happy with Toshiba. I could live without the TV Guide, but I can't live with the blotches. I guess I'll have to live without my TV for a couple of weeks. My advice....if you don't really care that much about TV Guide and your set is otherwise fine, don't let them exchange it for you.

Looks like my TVGOS is finally starting to work again. I was able to select my cable provider yesterday and this morning I have day 1,2 & 8 of program listings. I checked some things in the menus too. I now have the 08.06.07 patch, my host and vbi channels are now back to what they should be, BCorr Since Cold is 128827 and BErrs Since Cold is 7.


Jeff

Originally posted by whjeffs
Looks like my TVGOS is finally starting to work again. I was able to select my cable provider yesterday and this morning I have day 1,2 & 8 of program listings. I checked some things in the menus too. I now have the 08.06.07 patch, my host and vbi channels are now back to what they should be, BCorr Since Cold is 128827 and BErrs Since Cold is 7.


Jeff Jeff, did you do anything different? I know after the software reset it took a few downloads before I got the listing options. After that the guide downloads pretty regularly. I have had the complete listings for a few days now but the BCorr count is still below 1 million. I'm trying to determine if there is some consistency to this count and when it dumps the guide. Unfortunately, Cheryl still doesn't have a date on when the patch will be complete and sent out.

Originally posted by kdog044
Jeff, did you do anything different? I know after the software reset it took a few downloads before I got the listing options. After that the guide downloads pretty regularly. I have had the complete listings for a few days now but the BCorr count is still below 1 million. I'm trying to determine if there is some consistency to this count and when it dumps the guide. Unfortunately, Cheryl still doesn't have a date on when the patch will be complete and sent out.

I took Cheryl's advice and tried running the setup again with a different zip code for my area to force it to look for the data again. I tried this once with the same results then I tried it again with a different zip code and a couple days later is when it started working. I don't think the zip code was what did it though, since I had done a full reset of the guide and then a full reset of the TV also this should have been all that I needed to do. I think it was more likely due to the local equipment problem at the local PBS station that the VBI data comes from. Maybe they got it fixed and then it started working. So are you saying the 08.06.07 is NOT the latest patch?

Jeff

Originally posted by whjeffs
So are you saying the 08.06.07 is NOT the latest patch?

Jeff Jeff, it's the latest patch but not the one to fix the problem with corrupted packets being captured. Cheryl, didn't have a timeframe on when it will be released. Until then, expect the guide to dump every once in a while. You may want to periodically check your BCorr count. I've had the full listings for about a week now and my count is still under 800,000. My theory is that when it reaches around 1.5 million it will dump the guide. I'm checking the count every day.

I have a full 8 days of listings again. My BCorr count is up to 1.1 million so I'm just waiting for it to crash again. I'm surprised my channel list has not reset yet either. Maybe the first software patch fixed that?

I wonder if any of the other TV brands that are coming out with the TVGOS built in have the same problems as Toshiba. Do they also use the newer TVGOS software? I'm referring to TVs like the new Samsung HLR**67 DLP sets and the Sharp LC-37D7U.


Jeff

Well I noticed something new last week. The error count reset but I did not lose the guide data. I have had the full listings for over a week now and I was monitoring the BCorr and while checking it one day I noticed it had reset (error 4050 again) and the numbers were back to the start. This has happened before but I always lost the listings also. This is the first time that I didn't lose the listings. I will continue to monitor and see if the listings continue to populate.

I spoke too soon. When I checked the guide yesterday evening the listings were wiped out again and I had the 4540 (I incorrectly indicated it was 4050 in my earlier post) error again. I will have to see if it starts repopulating on it's own over the next few days or I will need to perform another guide reset.

Does anyone know if the guide data stream is on the analog PBS channel or the digital PBS channel? Or is it sent on them both?

Currently the TV Guide data is broadcast on the analog data streams.

Regarding the latest and greatest Toshiba patch - that is anticipated to be released broadly in the field this week, potentially as soon as tomorrow (Wednesday0

Originally posted by TVGOS_Guy
Currently the TV Guide data is broadcast on the analog data streams.

Regarding the latest and greatest Toshiba patch - that is anticipated to be released broadly in the field this week, potentially as soon as tomorrow (Wednesday0 I called Cheryl at TVGOS and the patch mentioned is ONLY for the problem with the 4540 error where the download just stops populating the guide and IS NOT the one that will correct the corrupted packets that build up and wipe out the listings. She did indicate they are getting close but still doesn't have a time frame on that release. The new patch for the 4540 error problem will not be sent out before Thursday from what she said. When it does download the 08.06.07 version should change to 08.01.12 so you will know when it has updated your system.

Our patch doesn't have anything to do with CableCARD (I'm assuming you mean CableCARD and not cable modem) . This patch should address the listings stability problems on these TVs.

Originally posted by TVGOS_Guy
Our patch doesn't have anything to do with CableCARD (I'm assuming you mean CableCARD and not cable modem) . This patch should address the listings stability problems on these TVs. I assume you work for TVGOS so perhaps you can define what specific areas the patch will address. It doesn't sound like it will be the one to correct the listings dumping when the BCorr count gets too high and corrupts the guide. I have experienced the 4540 error and was the one to bring it to TVGOS's attention back on 4/15. I currently have that error now and the guide stopped populating. Is there any other issues other than this error that the patch will address? For example, some people have never had the option to select the cable provider and others seem to incorrectly identify the VBI channel. Are any of these issues addressed with this patch?

There are actually quite a few fixes in here. The 4540 is the most obvious one but there are some fixes to data retention in database system used to store lineups and listings as well as some functional fixes to problems in the channel editor.

Other than the first two, most of the other fixes are pretty minor. The first two will have the most visible impact.

Any idea of when we will see the patch to correct the data corruption wiping out the listings?:D

Also, I forgot to mention, do not focus too highly on the b correctables count as there's actually an error in the code that improperly increments the count even though no correction actually took place. Looking at that turned into a bit of a red herring for our support group.

Originally posted by kdog044
Any idea of when we will see the patch to correct the data corruption wiping out the listings?:D
Assuming all goes well we hope it could be released as early as tomorrow, which means that most people would see it some time on Thursday.

Originally posted by TVGOS_Guy
Assuming all goes well we hope it could be released as early as tomorrow, which means that most people would see it some time on Thursday. I don't mean the 4540 error. I'm referring to the problem with the BCorr errors being processed and corrupting the guide. From my conversation with Cheryl today, she indicated that that patch is not complete yet and did she did not have a date for it's release.

What about over the air roof antenna Toshiba 62HM94 problems. I finally have a correct time on the TVGOS but rare downloads of any listings. Yesterday I finally got 2 days listings for the first time in 3 weeks. Is the OTA broadcast TVGOS fix included????

Last night TVGO downloaded finally. I have not been able to get anything for a month. I had to go out of town so I won't get to see what is happening until Thursday evening. I hope it starts working

Originally posted by TVGOS_Guy
Currently the TV Guide data is broadcast on the analog data streams.

Regarding the latest and greatest Toshiba patch - that is anticipated to be released broadly in the field this week, potentially as soon as tomorrow (Wednesday0

Well that explains why I haven't recieved any data. I have a Channel Master 4228 UHF antenna that doesn't pick up anything below channel 10 very well. My PBS analog station in Sacramento CA broadcast on channel 6. When I tune to the 6 it comes in very fuzzy. I'll hook up another antenna on the second tuner and see if I get data tonight.

My HMX94 hasnt been able to keep any TVG data longer than about a week. At some point it always has lost its listings only to gain them back again after few days. This is an ongoing process.

All - just a quick confirmation that the patch was released to production yesterday. This means that the data will start broadcasting tonight (generally around 11 PM local time). So, you should see an updated version of the TV Guide On Screen code on your televisions by tomorrow morning (assuming normal viewing habits).

Originally posted by TVGOS_Guy
All - just a quick confirmation that the patch was released to production yesterday. This means that the data will start broadcasting tonight (generally around 11 PM local time). So, you should see an updated version of the TV Guide On Screen code on your televisions by tomorrow morning (assuming normal viewing habits). Thanks for the update. Can you give us any idea of when the patch to address the corrupted packets being processed that is wiping out our listings will be complete?

At this time we do not believe that the corrupted data, when it's legitimate corrupt data as opposed to the incorrectly reported bcorrectables I mentioned yesterday, are a Guide problem. We are working with Toshiba to determine whether it's a Guide software issue or something in the Television's host code or hardware.

What are the times (in eastern daylight savings time or something I could convert to it) of the downloads? How can I tell if I got the new patch? My set has never loaded more than day 1thru 4 am day 3 and day 8, then loads no more data til it dumps again and sits a few weeks with no listings. I receive OTA not cablecard.

Well, something happened on the download last night but it doesn't appear that I received all the patches. My version is now 08.05.05 and the channels were wiped out. Most of the other data was reset on the diagnostic menus and I have a new error 102. I will leave it off for the remaining download times this morning and see if anything changes.

Bill, the download times are as follows in EST

DLID
70 2:21 AM (180 minutes)
70 7:01 AM (180 minutes)
70 10:06 AM (180 minutes)
70 1:46 PM (180 minutes)
81 12:41 AM (30 minutes)
81 1:11 PM (30 minutes)
81 11:01 PM (30 minutes)
27 1:16 AM (60 minutes)
27 5:56 AM (60 minutes)
27 5:46 PM (60 minutes)
27 11:36 PM (60 minutes)

Perhaps TVGOS_Guy can explain what the different download ID's do? I know the type "70" is for the guide data but don't know what the other two do.

To determine the patch you need to access the diagnostic menu and look at the second line of the first menu. Normally it would say 08.06.07 but I believe the new one should be 08.01.12. TVGOS_guy can corrrect me if the version is incorrect.

To get in the diagnostic mode access the TVGOS screen and up arrow until the setup is highlighted and press enter. With "change system settings" highlighted but DO NOT press enter type "753159852" from the remote and you will be in the diagnostics mode. The first page that comes up should give you the page you need. You can up or right arrow to access other menus and sub-menus. Press "exit" to get out of the diagnostics menu.

The only correction is that the patch version 8.6.12. There are essentially two kinds of patches, boot/setup (which have a naming convention of 8.5.xx) and main (which have a naming convention of 8.6.xx).

8.6.12 has a requirement of the latest boot patch, so if you didn' thave 8.5.5 already it would have to download and install that one. It's possible you'll need to wait until the next patch download to get 8.6.12.

Note that while your schedule is pretty accurate it does vary in some areas, but as a rule of thumb it's fine.

TVGOS_Guy,

Thanks for the correction. Can you explain what the three different download ID's do? I know 70 is the listings but what are the other two for? Is it updates or changes to the listings or something different?

As far as the times go I converted the GMT time (what the download schedule uses) to EST for Bill. Obviously for CST, MST and PST the times would be different. In case anyone wants to figure their timezone here are the posted times in GMT.

07:21
12:01
15:06
18:46
05:41
18:11
04:01
06:16
10:56
22:46
04:36



You can check the hourly difference in your area at the web site.

http://wwp.greenwichmeantime.com/

I don't have the specific id to function mapping handy but there are multiple kinds of information we download:
1. Patches
1a Boot/Setup Patches
1b Main Patches

2. Listings (i.e. what show is on what station at what time)

3. Setup Information - this includes lineups, zip codes and programming providers, etc.

4. Advertising - currently ads are not showing up in our latest version of the product it will within the coming months.

Also note that times vary indepdent of time zones. Because different stations have different broadcast hours we adjust their schedules to maximize the amount of time a television or recorder gets exposed to the data. For stations that don't go off the air, your schedule is accurate.

AHA! PBS (13 VHF) locally goes off during the night while I am hoping for a download!!! Maybe that is a lot or some of the problem here. I did have the set off from about 9 am till 4 PM with no gain in listings beyond the two days though so maybe that is not it either. IT has seemed to add a day every day maintaining a two day forcast though. It has not yet failed to add the day and run out of listings in two days so far this past week though, big improvement.

I also lost all my channels and listings in the guide. Now I have the 08.05.05 patch. The BCorr # also reset and is now at 16. There are no errors listed. One very odd thing I noticed is my VBI channel is now 1:0-779 which is not a valid channel here but the host channel is still 1:0-25 which is what it should be for PBS here.


Jeff

Originally posted by whjeffs
I also lost all my channels and listings in the guide. Now I have the 08.05.05 patch. The BCorr # also reset and is now at 16. There are no errors listed. One very odd thing I noticed is my VBI channel is now 1:0-779 which is not a valid channel here but the host channel is still 1:0-25 which is what it should be for PBS here.


Jeff Jeff, as TVGOS_Guy mentioned you have to get the one patch before you can get the latest 08.06.12 one. Mine did the same thing as yours but on the next download I got the latest patch. Once that happened the next download prompted me for the cable provider and then I got the listings. As of today I now have DAY1,DAY2,DAY7, and DAY8. The one new thing I noticed is not all of the active channels were turned on by default. I have around 70 active channels and only about 49 were turned on and I had to manually turn on the rest. We'll see if the guide holds up or if I still have same corruption problem. I don't think I ever had the guide totally populated for more than 1 1/2 weeks.

Originally posted by Bill Shenefelt
IT has seemed to add a day every day maintaining a two day forcast though. This doesn't make sense as the download always has DAY1,DAY2, and DAY8 as a minimum. Even if it was only working occasionally you should always have at least 3 days. Maybe you just haven't scrolled far enough ahead to see that.

The guide behavior has certainly changed a bit. This morning I got the cable provider screen and it actually only had 3 choices this time, all were digital lineups. It did not include the analog lineups as choices anymore. Also, the way it used to work, I would choose the cable provider and it would immediately display the channel list. This time it did not display the channel list, just the No Data screen. I still only have the 08.05.05 patch. And the VBI channel has now changed to 1:0-69 which is the Outdoor Life channel here. Maybe it will change again now that I have selected my cable provider. We'll see tomorrow.


Jeff

For the very first time, I got listings for all 8 days. Must have loaded while set was off between 7 pm friday and 7 AM on saturday. Hope it keeps going ok.

Originally posted by Bill Shenefelt
For the very first time, I got listings for all 8 days. Must have loaded while set was off between 7 pm friday and 7 AM on saturday. Hope it keeps going ok. Bill, great news. We'll keep our fingers crossed for you.

Well I am happy to report that my listings continue to fill in each day. Time will tell if the corruption will wipe out the listings but the errors seem to be down.

As of Saturday evening I had the 08.06.12 patch and the first download of listings. Since then I have not received any more listings. The VBI channel is now the same as the host channel 1:0-25 which is what it should be. Also, they have not changed anything yet with my cable company's channel list for the guide as I still had to go through and manually make all the lineup corrections that I have before. That's fine as long as it stays in there and doesn't reset itself.

Jeff

Well heres the latest folks.....
The other problem which affects those in the NY area using Cablevision (and possibler some other cable networks) is still an issue. Cablevision has changed the way it transmits its analog channels so that the embedded TVGOS data is eliminated. TVGOS data is only transmitted on the analog version of a PBS station "just above" the analog frequency for the station. Cablevision is now transmitting using ATC (which is a digital signal) vs NTSC (analog) and down-converts the analog channels. I'm not completely sure how this all works by the net effect is that the data above the analog signal is eliminated. Hence there is no one on Cablevision in the NY metro, that has the current versoin of TVGOS, who is getting downloads. Interestingly, the only TV's using the "new" version of TVGOS are Toshiba and LG. (Apparently Sharp also based upon a prior post, but he said that this must be new) and he is aware of about 2 dozen cases they are working on in the NY area related to this. The only good news is that Time-Warner in the New York are also recently did the same thing and TVGOS was able to convince them to use an "inserter" which allowed them the accept the data in the ATC transmission. However there is no contractual obligation for any cable company to do this, and TW apparently only did it due to consumer complaints. So TVGOS is trying to convince Cablevision to do the same thing. So we probably won't know for a while how successful this will be and it may depend on how many complaints that Cablevision gets on it.

Is anyone on the Cablevision New York system receiving TVGOS? I have one of the new Samsung DLPs with TVG native on the set. I've had in now 10 days and it will not populate with listings. Any experiences/updates are appreciated.

jhasl

Yes this still a problem with Cablevision NY. No one on this cable system is getting TVGOS data due to WNET-13 now being transmitted digitally. TVGOS engineers have spoken with Cablevision engineers and discussed 3 solutions. However, it will be up to senior management in Cablevision and TVGOS to agree to a solution and this has not happened yet. There is no way to know if and when this will occur. The engineering discussion took place about a week and 1/2 ago according to TVGOS technical service. There is no time frame set for the company to company negotiations.

In the mean time there may be an alternative which I am exploring right now. WNET-13 also transmits an analog signal over-the-air. Over the weekend I hooked up an amplified Radioshack indoor antenna and put it in may attic. (I am about 35 mi from the Empire State Building hence VHF signals [channels 1 -13 ] are weak). I hooked it to ant 2 and reset the TV guide indicating that I also now have an OTA antenna hooked up. Using this method channel 13 does come in, however it is snowy. I am told by TVGOS that the TV should be able to populate both the OTA and Cable channel data from the this analog source. I don't know if this will work yet. However, I did note that as of last night there were some data downloads that did occur on Saturday night (based upon the Diagnostic screens discussed elsewhere in this thread) but when I checked them this morning the downloads were wiped out and everything was zeros again. So the verdict is still out on this and my guess is that I'll have to wait for a few days at least to see if anything will happen. I will keep you posted.

Jim

jhasl

Yes this still a problem with Cablevision NY. No one on this cable system is getting TVGOS data due to WNET-13 now being transmitted digitally. TVGOS engineers have spoken with Cablevision engineers and discussed 3 solutions. However, it will be up to senior management in Cablevision and TVGOS to agree to a solution and this has not happened yet. There is no way to know if and when this will occur. The engineering discussion took place about a week and 1/2 ago according to TVGOS technical service. There is no time frame set for the company to company negotiations.

In the mean time there may be an alternative which I am exploring right now. WNET-13 also transmits an analog signal over-the-air. Over the weekend I hooked up an amplified Radioshack indoor antenna and put it in may attic. (I am about 35 mi from the Empire State Building hence VHF signals [channels 1 -13 ] are weak). I hooked it to ant 2 and reset the TV guide indicating that I also now have an OTA antenna hooked up. Using this method channel 13 does come in, however it is snowy. I am told by TVGOS that the TV should be able to populate both the OTA and Cable channel data from the this analog source. I don't know if this will work yet. However, I did note that as of last night there were some data downloads that did occur on Saturday night (based upon the Diagnostic screens discussed elsewhere in this thread) but when I checked them this morning the downloads were wiped out and everything was zeros again. So the verdict is still out on this and my guess is that I'll have to wait for a few days at least to see if anything will happen. I will keep you posted.

Jim


Thanks Jim. Great information. I'm also 35 miles from the Empire State Building but only north of the city. (Westchester) Do let me know how the OTA solution works out for you. I don't think the situation with Cablevision is going to get resolved anytime soon. They seem reticent to admit that televisions now ship with cablecards let alone native services like TV Guide. Things should get very interesting soon for Cablevision with all the new televisions coming on the market. All of Samsung's new 720 TVs are now shipping and the 1080s begin next month. All come with TV Guide. Sony, LG and others are also now advertising and shjpping TVs with TV Guide. As hundreds and then thousands of these sets start to populate our market, it will be very hard for any cable company (Cablevision included) to ignore the protests from customers. If the OAT solution is not too expensive, I may also give this a try and see what luck it brings. Thanks again.

Jim

It has been almost five months since I got my first set and almost two months since Toshiba replaced the set because of the TV Guide problem. It is over a month since I last talked to Cheryl at TVGOS and still nothing! All I ever get is the "This screen contains no data" message. My cable company is finally going to be getting the cable cards in and I can't even get one because without the cable box I would have no TV Guide at all. I use the Ant 1 connection to watch the SD channels and that is the connection I've been trying t get the TV Guide to work for right now. This is taking way too long and getting very frustrating! :(

Hi Sharon;
I have off the air HDTV and finally just this week the guide finally started working. Got my set in November, had it replaced in January. I'm not sure why it has taken so long but right now things seem to be looking up. Hopefully your service providers system is an outlier and will be fixed real soon. Try writing to TVGOS guy with a private message. He seems to have some good inside info and may be able to direct some help or information your way.

Sharon:

If you have never had any data downloads you should check with TVGOS to find out if your local PBS channel supports the service, and if they do, whether your cable company is transmitting the analog signal of the PBS station. You can check check the type of PBS signal yourself by going in to the Setup/Terrestrial/Channel Add-Delete section of your TV and look for the channel. If it says digital then you could have the same problem I do.

Jim

Sharon:

If you have never had any data downloads you should check with TVGOS to find out if your local PBS channel supports the service, and if they do, whether your cable company is transmitting the analog signal of the PBS station. You can check check the type of PBS signal yourself by going in to the Setup/Terrestrial/Channel Add-Delete section of your TV and look for the channel. If it says digital then you could have the same problem I do.

Jim
Hi Jim,
I checked and the channel is listed as analog. When I went through some screens with Cheryl last month I noticed that they had the wrong channel listed as my PBS channel. My PBS channel is 8 but it is listed as 34....which I guess explains why I often find the TV tuned to that channel when I turn it on.

Is 8 analog turned on? Maybe try turning 34 off and 8 on and see what it does. IF you set the channel for PBS at 8 maybe it will realign itself?

Things are still going well for me. As of yesterday I had the complete 8 days of listings and the BCorr count is still less than 400,000. In the past the guide would usually continue to populate until the count was around 1.5 to 1.8 million. We'll see how long it stays this time.

Is 8 analog turned on? Maybe try turning 34 off and 8 on and see what it does. IF you set the channel for PBS at 8 maybe it will realign itself?

How do you reset the channel for PBS? I didn't know you could do that. When I was on the line with Cheryl and mentioned that the PBS channel was listed wrong she didn;t say anything about resetting it.

First, do a Menu , setup, channel search to see if it finds channel 8. Then go to the picture of the antenna on the top row of selections (terrestrial or cable depending n what shows up on your setup screen) and go down to channel add and delete. IT should have all the channels you got in the setup listed with a check mark. See if it has a check mark by channel 8. Try deleting the check mark on 33 if it shows or 8-1 (IF THERE) to force it to see channel 8 sd.
Once some channels in the guide register even before program listing show up, You should have several PBS listings some for stations too far to reach, and also one for HD (8-1) and one for SD local (8). If not, tune to the SD local with the buttons on the remote.

Once you get a listing of networks in the guide, even before any actual programs are listed,you can change the channel number to be tuned for a given station Then go to the TV guide and see what it says it is watching.
Go to setup and down to change how channels are displayed.(second option)
Hit enter
There should be a list of all the channels in as displayed on the guide order. Scroll down to PBS standard definition. WQEX or whatever the calL letters are in your local area. There should be one for just WQXX and one for WQXX-HD Do the enter on the one without the HD suffix. Hit enter. On the left there is a display of the channel number, the order it is in in the guide and an option to turn it on, off or hide it. Enter channel 8 in the channel number. turn it on if not on and save. It may somehow be incorrectly set to your PBS UHF HD station. There should be another PBS for it though and it should be set to the "8-1" that should be receiving your PBS HD 33. Locally my PBS HD is showing on 13-1, 13-2, 13-3 and 13-4 but only 13-1 has the signal for video.

I've been using a Toshiba 51H94 for more than 1 week. Still says "no data available". I'm using an OTA antenna with good reception of 11 digital channels and 2 separate PBS analog stations in the Atlanta metro area. Called Toshiba and went through and gave them pages of data from the diagnostic screens and did a reset. It didn't help. Still waiting to hear back from Toshiba.

Crazy thing is that this H94 is a replacement for a 51H93 that died. The TV Guide in the H93 worked perfectly with no fuss at all using the exact same setup.

The patch seems to help considerably with BCorr count. I still have all eight days of listings and the count is still around 700,000. Things are definitely looking up for me.

Mine is still not right. It was ok for awhile but then we got a new HD channel added to our cable lineup and the cablecard had to be reset to activate it. Since then, I lost all listings. The guide went back to where it would only receive a channel list for Comcast (not my provider) and I had to reset the guide and redo the setup with a different zip code. Now I have a channel list for my cable company but only the basic channels, not the digital lineup and I have recieved day 1,2 & 8 for these channels. The really weird thing I found was that the patch # is now BACK to 08.05.05. I did have the 08.06.12 patch about 10 days ago. I don't understand that. I'm not going to do anything else with it yet because the cable company is coming out tomorrow to check the signal because the new HD channel we just got (Starz - ch 453 on Millennium Cable) is pixelating badly so everything might get reset again anyway. I'm going to send Cheryl an email to update her on the problem. If nothing else after the cable company has been here if the guide doesn't start working right again I will try a full reset to the TV.


Jeff

The really weird thing I found was that the patch # is now BACK to 08.05.05. I did have the 08.06.12 patch about 10 days ago. I don't understand that. Jeff, from my understanding the patches are in multiple parts and if you have 08.05.05 it means the last patch did not download properly. I had the same problem a week or so ago and a few days later the last patch finally downloaded successfully. If you remember 08.06.07 was the last version. I don't think you will need to do a full reset as when I had the strange problems I was able to just do a guide reset to correct my problems. Once you get your cable channel issues resolved I would try a guide reset before anything else and only use the complete reset as a last resort.

Jeff, from my understanding the patches are in multiple parts and if you have 08.05.05 it means the last patch did not download properly. I had the same problem a week or so ago and a few days later the last patch finally downloaded successfully. If you remember 08.06.07 was the last version. I don't think you will need to do a full reset as when I had the strange problems I was able to just do a guide reset to correct my problems. Once you get your cable channel issues resolved I would try a guide reset before anything else and only use the complete reset as a last resort.

Cheryl confirmed that a reset wipes out the TVGOS patches so they have to download all over again. I did get the 08.06.12 patch back now and also got the selection for my cable channel lineup and got the first download of listings so hopefully everything is back on track. The new HD channel we got is still pixelating badly though and the problem seems to be related to the cablecard. The channel was perfect when the tech tried an HD STB.


Jeff

I talked to Cheryl from TVGOS again a couple of days ago. She had me check some information and determined that the patch did not download to my set. She said that there will be another patch out in a month or so and hopefully that will work. This is really getting frustrating! Toshiba also called me this morning and they are going to send me a software update to install. I have no idea what that will do. The new TV they sent me hasn't made a difference at all. I think it must have something to do with location and Cheryl seems to at least partly agree. People in certain areas are having more problems than others.

My situation is not getting any better. After a couple weeks with "no data", I talked to Quan over at TVGOS the other day. Of course, he took all the info from the diag screens and wanted me to to a full system reset. Nice, lost all my settings and now the stupid TVG doesn't even get the right VBI channel after two days. At least before, it had the right channel and was getting some packets.

Is there anyone else in the Atlanta area with one of the Toshiba 94 series TVs? If so, what experience are you having with the TVG? I'm using OTA to get the data, but I'm thinking of trying to set it up with a basic cable feed that I have and see if that works any better to at least get the patches.

I talked to Cheryl from TVGOS again a couple of days ago. She had me check some information and determined that the patch did not download to my set. She said that there will be another patch out in a month or so and hopefully that will work. This is really getting frustrating! Toshiba also called me this morning and they are going to send me a software update to install. I have no idea what that will do. The new TV they sent me hasn't made a difference at all. I think it must have something to do with location and Cheryl seems to at least partly agree. People in certain areas are having more problems than others.

I was just wondering about permanent software updates. As Jeff recently mentioned, a full TV reset wipes out the downloaded patches. I don't like the idea of being at the mercy of the patches being continually broadcast. The scenario I'm thinking of: several years from now my TV is reset, and the correct patch is no longer being broadcast.

Has anyone heard what the long-term plan is from TVG? It's certainly premature to contemplate the permanent fix, since new patches have been frequent. But it would be nice to know what we should expect. Will one of these downloaded patches eventually install itself permanently in non-volative memory, when they have something stable? Or will we have to get a complete software update from TVG or Toshiba, like is happening now to handle CableCard compatibility issues?

I'm finally getting something on my TVGOS. No listings yet, but I finally received the channel lineup. Hopefully that means I'm getting the patches downloaded too.

Can someone check this? If you have resequenced your channels in the TV Guide channel editor, try pressing the TV Guide button while the TV is still on another source, like component, HDMI, Symbio, etc. and see if it resets your channel lineup to the default order. This is what it does to mine every time and it really ticks me off every time I have to go through and resequence my channels again. I try to remember to switch inputs before I hit the guide. I thought it was only doing this while watching something on the Symbio but discovered last night it did it while I had my DVD player on Colorstream 2 (component) input. I don't have anything else connected to the TV right now so I can't check with the other inputs.

Also, related to the channel editor, since the latest TVGOS patch came out, I can no longer move channels up and down in the channel editor using the arrow keys now I have to manually enter the position number.


Jeff

According to Paul at Toshiba the problems with the packet corruption causing the listings to reset may be resolved with the 1.5 firmware. Mine should be arriving tomorrow or Wednesday so I will report back with any results. The main issue the firmware resolves relates to the cable cards not acquiring channels and dropping or not recognizing digital channels.

FYI, after the latest patch my guide has not reset yet and I continue to maintain the eight day listings. I have had the complete listings since 05/26 and this is the longest I have maintained the guide. The BCorr count is now over a million so we'll see how long it lasts.

Still no listings. Toshiba is sending me the Siene update too, but they can't guarantee that there will be any improvment with the TVGOS. I'm strictly OTA right now, but I'm considering hooking my basic cable connection which might give a stronger signal for the host channel. I'm not sure if that would help or not.

Also, related to the channel editor, since the latest TVGOS patch came out, I can no longer move channels up and down in the channel editor using the arrow keys now I have to manually enter the position number.

I noticed this last weekend. At first I thought I was doing something wrong. I didn't go into the diagnostic window and check my patch rev, but since I haven't dumped for a couple of weeks, I believe I'm current.

I don't use other inputs, so I wouldn't have noticed your other problem. That would irritate me.

I lost all my channel lineup yesterday and I'm back to "no data". I hope that the Siene update helps this situation. Talking to Quan with TVGOS last night, he indicated that they are working with Toshiba and the software update will hopefully help reduce the number of corrupt packets.

Since I installed the 1.50 Seine firmware and now have the cable card functioning I will have to see if I get the new listings based on the new channel numbers. I will keep everyone posted but it probably will take a day or two to get the new listings. I am very happy that the cable card is now functioning so if I can get the guide corruption resolved I will have no more issues with my display. Thank you Toshiba.

My wife told me that my firmware came in the mail today. I'll install tonight and hope for impovement. I need something to work on this because my Symbio is useless so far.

Well, I appear to be getting new listings since the cable card was functioning but I had something new crop up that I hope doesn't continue. Yesterday, I turned on some channels that were off and turned off some channels that I don't subscribe to and added some channels that weren't enabled. When I checked the guide this morning after the last download I discovered that all my work was undone and I had to go back through the channel editor and input the changes again. I'm hoping that this was an isolated occurance since I just got the cable card working but I certainly don't want to have to keep doing this over and over again. Anyone else having this problem that uses a cable card?

I was having the same problem before the 1.5 update. I made several of the channel changes last night and everything seems OK this morning.

Yes this still a problem with Cablevision NY. No one on this cable system is getting TVGOS data due to WNET-13 now being transmitted digitally. TVGOS engineers have spoken with Cablevision engineers and discussed 3 solutions. However, it will be up to senior management in Cablevision and TVGOS to agree to a solution and this has not happened yet. There is no way to know if and when this will occur. The engineering discussion took place about a week and 1/2 ago according to TVGOS technical service. There is no time frame set for the company to company negotiations.

Jim

Anyone have any update on this issue with Cablevision. I got a Sharp LC32D7U in late May, had the cablecard installed early last week. Still no program listings (although I was getting the gude data from the split cable signal to the digtial and analog coax inputs before the cablecard was installed.

Well, I appear to be getting new listings since the cable card was functioning but I had something new crop up that I hope doesn't continue. Yesterday, I turned on some channels that were off and turned off some channels that I don't subscribe to and added some channels that weren't enabled. When I checked the guide this morning after the last download I discovered that all my work was undone and I had to go back through the channel editor and input the changes again. I'm hoping that this was an isolated occurance since I just got the cable card working but I certainly don't want to have to keep doing this over and over again. Anyone else having this problem that uses a cable card?

YES this same problem has been driving me nuts. I make so many edits to my channel lineup and it makes me so mad when it resets itself to the default lineup. So far I have realized several things that cause the channel lineup to reset. If you push the TV Guide button while the TV is on any input (including the Symbio) other than Ant 1 or Ant 2 this will reset it and also if the cablecard is reset either by a hit from the cable company or by pulling the card out or doing a TVGOS reset or a full reset of the TV. This has been happening to me since around March. At first I thought it was related to the Symbio because it never happened before I had that but I have tried it for awhile without the Symbio connected and it still does it. If you have any contact with Toshiba or TVGOS, make sure you let them know about it so they know I'm not the only one with this problem. It seems like all that most other people have been reporting to them is loss of listings or no data at all.

Also, next time you are going through the channel editor, can you check to see if you have any channels missing that you can't even manually turn on? I have 5 movie channels (5 Star Max East, WMax East, Outer Max East, @Max East and Sundance West) that are not in the channel editor anywhere. I'm sure this is going to be different for different areas and cable systems. Just wondering if other lineups are incomplete as well.


Jeff

I'm using
ota antenna a and b and component 1 inputs. Mine never reset, only jumps back to tv antenna when I hit the guide button by mistake.

YES this same problem has been driving me nuts. I make so many edits to my channel lineup and it makes me so mad when it resets itself to the default lineup. So far I have realized several things that cause the channel lineup to reset. If you push the TV Guide button while the TV is on any input (including the Symbio) other than Ant 1 or Ant 2 this will reset it and also if the cablecard is reset either by a hit from the cable company or by pulling the card out or doing a TVGOS reset or a full reset of the TV. This has been happening to me since around March. At first I thought it was related to the Symbio because it never happened before I had that but I have tried it for awhile without the Symbio connected and it still does it. If you have any contact with Toshiba or TVGOS, make sure you let them know about it so they know I'm not the only one with this problem. It seems like all that most other people have been reporting to them is loss of listings or no data at all.


Jeff

My channel lineup edits were undone again this morning and I had not done any of the things that I knew were resetting it.

Jeff

Well, I appear to be getting new listings since the cable card was functioning but I had something new crop up that I hope doesn't continue. Yesterday, I turned on some channels that were off and turned off some channels that I don't subscribe to and added some channels that weren't enabled. When I checked the guide this morning after the last download I discovered that all my work was undone and I had to go back through the channel editor and input the changes again. I'm hoping that this was an isolated occurance since I just got the cable card working but I certainly don't want to have to keep doing this over and over again. Anyone else having this problem that uses a cable card?


I got my cable cards going 2 days ago and have had to redo the channel lineup twice already......This kind of makes the TVG useless.

Anyone have any update on this issue with Cablevision. I got a Sharp LC32D7U in late May, had the cablecard installed early last week. Still no program listings (although I was getting the gude data from the split cable signal to the digtial and analog coax inputs before the cablecard was installed.
I wrote to Cablevision last Wednesday. No response yet but I will post it here when (and if) they do get back to me.

jim

I installed the 1.5.0 Seine update on Thursday night. Saturday morning I finally had channel listings. So far they seem pretty stable. Maybe the rumors of decreased corrupt packets were true. I can finally use my Symbio. I tried it on Sunday with a TV off, timer recording and it worked perfect.

My channel lineup edits were undone again this morning and I had not done any of the things that I knew were resetting it.

JeffJeff, after the one time where I had to redo the listings everything has been fine since then and all my changes have been maintained. I'll keep you posted. Also, I use a universal remote and have accessed the guide from other inputs besides the ANT1 and it hasn't made a difference.

1/3 works,
1/3 doesn't,
the rest in between. I guess I won't miss not having this feature!

1/3 works,
1/3 doesn't,
the rest in between. I guess I won't miss not having this feature!I think that the ones that don't work are due to the cable companies either not broadcasting the VBI data or not having the analog PBS station. Mine populated from day one. The big problem I had was the listings being reset due to the corrupted packet issue. I'm not aware of anyone with Comcast having problems getting any channel or listing data. I would bet that if you took a separate poll you would find some common cable companies or geographic locations. Some people who have the Symbio recorder seem to have problems so perhaps there is a relation there. Perhaps we should start a new poll for users with the latest TVGOS and Toshiba patches to see what problems still exist?

New TV, New software from Toshiba, still no data at all for TV Guide. It's been over six months now. I'm beginning to think this is never going to work like it's supposed to.

Hello,

This is my first post here, and even though I have tried to go through as many of the posts as possible, I know I will have newby written all over my questions. I have had my 52HM94 for a few weeks now. I am a Comcast customer in the Sarasota, Florida area. I also bought a Symbio with my Toshiba. Tried the cable card and the Comcast Tech gave up way too easily and left. I called Toshiba and they sent me the new firmware update (1.45). Installed that and saw no change at all. My machine never even gave me the channel lineups. This past Saturday Toshiba sent me 1.50, which I installed that day. Sunday morning I had a number of choices for channel lineup ... a first. I selected one of the four Comcast options (two analog and two digital), but the lineups didn't look right. The only one that looked reasonable was one of the analog one... so I selected it.

I failed to mention that I have split the wall output and one end goes to ANT 1 and the other goes to an HDTV/DVR box... which feeds one of the component video inputs (don't have an HDMI cable yet).

I also have several "smudges" that appear to be either inside the front screen or between the protective outer screen and the fresnel lens. I have tech support working on this one also.

Symbio looks neat but is a rock without the TV guide service. I think I have the latest TV guide patch, based on some reading here.

Should I call Toshiba again about the TVGOS or someone at TVGOS? How do I contact them? Anything else I can try?


Cheers,
J.R

Should I call Toshiba again about the TVGOS or someone at TVGOS? How do I contact them? Anything else I can try?


Cheers,
J.RJ.R, Toshiba needs to forward your information to Gemstar and then they will contact you. If you don't hear from someone in a few days send me a PM and I can forward Cheryl's e-mail address at Gemstar to you. She has worked with most of us on our TVGOS issues.

Anyone have any update on this issue with Cablevision. I got a Sharp LC32D7U in late May, had the cablecard installed early last week. Still no program listings (although I was getting the gude data from the split cable signal to the digtial and analog coax inputs before the cablecard was installed.

I spoke with the manager of technical support at TVGOS today and was told that there has been communications between the management of the two companies and it appears that they are moving towards an agreement. This is a positive developement, however, no time table could be given as to when a final agreement can be expected. So we just have to keep our fingers crossed.

Now for the status of plan B, using the OTA channel 13 to populate the TVGOS. So far this hasn't worked. I installed a Radioshack medium sized antenna in my attic, however, channel 13 still comes in snowy (I am 35 mi from the transmission antenna) and although I do get data downloads every day, the packet errors are extremely high, and nothing at all has updated on the TVGOS over the past 3 weeks. (However, having the OTA antenna I am now able to get both WOR- 9 and WPIX -11 in high def which Cablevision does not carry) .

TVGOS also told me today that they are having Toshiba send me the 1.50 Seine software upgrade which apparently has significantly reduced the packet error rate in their lab. So we'll see what happens when I get it.

Lastly they are exploring using another broacaster to transmitt OTA TVGOS data in the NY/LI area so as to get better coverage. WLIW, another local PBS station does not carry TVGOS, however, its reach is not far enough for it to be worth while. They now considering WNYW-5, a non- PBS station, which has a better range than WNET-13 and WLIW-21. So there is another possibility on the horizon.

So although nothing is definate yet, there appears to be 3 possible solutions, and I'm now more hopeful that it will be resolved in the not too distant future.

Jim

After I first upgraded my firmware and got my cable card I had the problem with the listings I edited not being saved but after that one time everything has been maintained and the listings continued to populate. Today, the problem reoccured and the last time I spoke to Gemstar they suggested I do a TVGOS reset since I finally got my cable card working and thought the TV might be a little scrambled. I am going to send them some screen shots but I went ahead and reset the listings to see if it makes a difference.

That means it will take another 6 days or so to completely populate and it will take me longer than that to see if the corrupted packets issues are resolved or not. This will at least rule out the cable card as being an issue and might possibly be something else as Jeff has experienced the same problem. Mainly I had to deactivate the premium channels I don't subscribe to and correct some of the HD channels (i.e. ABC, FOX, CBX, TNT, ESPN, PBS, INHD1, DISC-HD). There were also a handful of other channels that had incorrect channel numbers and were turned off (i.e. Outdoor Channel, MTV Hits, Soap NET, etc). The changes managed to stay intact for about four days or so.

I was out of town last night. I turned my TV on today and i could see that it did a reset (since it was set to channel 3). When I went to the TVGOS it asked me to confirm the channel lineup and all the listings except the OTA were lost along, with my custom lineup.

We did have storms go through the area last night and my wife had to reset the TV in the bedroom and a computer printer. My TVGOS started working a week or so before the 1.5 firmare upgrade. At the same time it started working I began having problems with my digital stations dropping out (which I never had a problem with in the three months I have had the TV). The 1.5 update did suceeded in stopping the digital channels dropping out and the TVGOS seemed to be working fine until this happened.

After a week of having the listings, I lost mine again. Back to "no data"

If the TVGOS data is on analog PBS stations, what happens in a couple of years when there are no analog stations? Are there provisions in place to put the TVGOS data on digital channels? Would they only be on OTA digital, what happens to the data when the channel gets combined in the CATV head end and the modulation scheme changes from what is used OTA (ASTC?) to QAM?

Lastly they are exploring using another broacaster to transmitt OTA TVGOS data in the NY/LI area so as to get better coverage. WLIW, another local PBS station does not carry TVGOS, however, its reach is not far enough for it to be worth while. They now considering WNYW-5, a non- PBS station, which has a better range than WNET-13 and WLIW-21. So there is another possibility on the horizon.

So although nothing is definate yet, there appears to be 3 possible solutions, and I'm now more hopeful that it will be resolved in the not too distant future.

Jim

Thanks, but I get WNET channel 13 analog over the air just fine (without the cablecard installed). However, on my Sharp Aquos, once you install the cablecard it appears to completely disregard anything on the analog coax input. Since cablevision sends WNET13 out as a digital "preferred" signal, that's what the TV is seeing and without the TVGOS stuff which can only be carried on analog signal today. So unless Sharp changes the TV functionality, I think my only hope is that another station that Cablevsion still carries as analog has the TVGOS included (or I guess cablevision could remove the digital WNET signal and go back to analog for that one station at least for Cablecard customers!).

I reset my TVGOS last night and turned on the TV in the morning. We must have had a small power outage because the TV reset to channel 3 and my TVGOS was lost.

Is it normal for all of this data be lost due to a brief power outage? Would a battery backup prevent this from happening?

If the TVGOS data is on analog PBS stations, what happens in a couple of years when there are no analog stations? Are there provisions in place to put the TVGOS data on digital channels? Would they only be on OTA digital, what happens to the data when the channel gets combined in the CATV head end and the modulation scheme changes from what is used OTA (ASTC?) to QAM?


There is a way to send the TVGOS data via a digital signal, however it requires the cable company to use an "inserter" to do this. Time Warner Cable has already agreed to do this, hence, even though the PBS station is digital the TVGOS data can be sent over the system. Cablevision has been presented with a similar option by TVGOS and they are currently negotiaing the terms for doing this. Hopefully they can come to an agreement. TVGOS will eventually have to cut deals with all the major cable providers when they go totally digital. I'm not sure how they will deal with OTA if there are no analog transmissions, but probably something similar would have to be done with selected individual broadcasters. I think that TVGOS has strong incentive to make this work because I understand that eventually the TVGOS data will include advertisements which will be a source of revenue for them.

I reset my TVGOS last night and turned on the TV in the morning. We must have had a small power outage because the TV reset to channel 3 and my TVGOS was lost.

Is it normal for all of this data be lost due to a brief power outage? Would a battery backup prevent this from happening?

It might not have been a power outage. Mine has done this plenty of times before just from the corrupt data resetting the TV Guide, then it basically goes hunting for the host/VBI channel again so it can download the data. So you may find it tuned to different channels when you turn it on until it gets itself back on track.


Jeff

I think that TVGOS has strong incentive to make this work because I understand that eventually the TVGOS data will include advertisements which will be a source of revenue for them.

I didn't think it would be a completely "free" service forever. I just hope the ads don't screw up the functionality of the guide. They have enough problems to straighten out already. And I hope they keep the ads confined to the 2 little boxes on the left below the preview window. My biggest gripe with the guide in my cable company's set top box was the layout. The ads took up half the screen and you only had a 30 minute timeframe of listings on the screen at one time.


Jeff

It might not have been a power outage. Mine has done this plenty of times before just from the corrupt data resetting the TV Guide, then it basically goes hunting for the host/VBI channel again so it can download the data. So you may find it tuned to different channels when you turn it on until it gets itself back on track.


Jeff
I spoke to Toshiba and they also think the TV Guide is the problem

I don't think there is any way for TVGOS to ever charge the consumer for the use of this product. It will be ad based. If you look at the images in your Toshiba owners manual, it shows what the ads will look like. They won't reduce the guide size at all.

As much problems as I have been having with it, I would break down and get the digital cable box rather than pay TVGOS.

As BillBillw said, unless you want to place an ad on the TVGOS (and no one will do this until they get this thing to really work and have decent reliability and coverage), I don't think you will have to worry about paying TVGOS/Gemstar anything.

I posted in the other TVGOS thread but I'm wondering who else has had to continue to edit their channels because they are not maintaining in the guide? If your lineup is correct try moving the order of one of the channels to the top (like the TV Guide channel) and check it every day to see if it stays. I have to manually add all the HD channels plus turn off the premium channels I don't subscribe to and the longest the changes have stayed is four days or so. I never lose the listings anymore (at least not since around 05/26) but if a channel I had to turn on gets reset and turned back off I lose the listings for those channels until the next download. I know this is happening to Jeff and I believe Bill has posted about this issue. I'd like to hear from anyone else who is getting TVGOS downloads.

I posted in the other TVGOS thread but I'm wondering who else has had to continue to edit their channels because they are not maintaining in the guide? If your lineup is correct try moving the order of one of the channels to the top (like the TV Guide channel) and check it every day to see if it stays. I have to manually add all the HD channels plus turn off the premium channels I don't subscribe to and the longest the changes have stayed is four days or so. I never lose the listings anymore (at least not since around 05/26) but if a channel I had to turn on gets reset and turned back off I lose the listings for those channels until the next download. I know this is happening to Jeff and I believe Bill has posted about this issue. I'd like to hear from anyone else who is getting TVGOS downloads.

I had a very strange reset of the lineup yesterday. It was not the normal way it happens. This time, one HD channel stayed turned on and at the top where I put it and the other 7 HD channels had been turned off and moved to the bottom of the channel editor list. But the channel numbers I had to manually enter for them remained. Once I turned them back on and moved them to the top again they had lost their listings.

Jeff

I'd like to hear from anyone else who is getting TVGOS downloads.

For a couple of weeks not my guide has been working fine with no jumbled channels. Amazing!

I had a very strange reset of the lineup yesterday. It was not the normal way it happens. This time, one HD channel stayed turned on and at the top where I put it and the other 7 HD channels had been turned off and moved to the bottom of the channel editor list. But the channel numbers I had to manually enter for them remained. Once I turned them back on and moved them to the top again they had lost their listings.

JeffJeff, that is wierd. I sent my list and yours to Cheryl and she said she would check with the data team that puts the channel lists together to see if they can get any inaccuracies corrected. Hopefully this will limit the amount of edits we have to make but it still doesn't resolve the issue where channels are turned off and should be on and vice versa and the problem with the changes not being maintained. This really is my only remaining issue as the guide has not dumped in over three weeks.

Today I came home and there were channel listings and some programming information that had downloaded. This is the 1st time any data has downloaded into the TVGOS that I could view since I have installed my attic antenna. When I checked the settings the VBI channel was set to ant 2, channel 5 vs. ant 2 channel 13. Listings were provided both for the OTA and cable inputs. That may mean that they have began to transmit TVGOS data via channel 5 which has a much stronger signal than the PBS channel 13. Additionally I received the Seine version 1.5.1 software upgrade from Toshiba today which I just successfully loaded. So we see what happens now over the next few days.

Jeff, that is wierd. I sent my list and yours to Cheryl and she said she would check with the data team that puts the channel lists together to see if they can get any inaccuracies corrected. Hopefully this will limit the amount of edits we have to make but it still doesn't resolve the issue where channels are turned off and should be on and vice versa and the problem with the changes not being maintained. This really is my only remaining issue as the guide has not dumped in over three weeks.

It looks like they are changing the lineup. This morning I had another lineup reset and now most of the HD channels are in the lineup (still missing Starz-HD though) but all the other errors (like wrong channel number assignments and channels turned off that should be on) are still there. The Symbio locked up this morning. Not sure if any of this is related. I still can't get the TV to change channels or inputs right now even though the recording I had scheduled is over and I disconnected the Symbio. Gonna let it sit for now til I get back home this evening.
This is the first recording I have done with the Symbio since installing Seine 1.5.0 update.


Jeff

Mine worked for a week after updating to software 1.5.0, but nothing since. I did a TVGOS reset and finally got the 08.06.12 patch, but since then, I haven't gotten any listings. It can't seem to get both the host and the VBI channel correctly. For almost a week, there was no host channel listed, then I went though the setup and tried a slightly different zip code. That got the host channel corrected, and I got the channel lineup, but still no listings. I checked the diag screens and now the host is right, but the VBI is wrong. WHY DOESN'T TVGOS let us manually enter these values! It would make things so much easier!

It looks like they are changing the lineup. This morning I had another lineup reset and now most of the HD channels are in the lineup (still missing Starz-HD though) but all the other errors (like wrong channel number assignments and channels turned off that should be on) are still there. Jeff, mine reverted back this morning and I had to redo EVERY change so apparently the data team hasn't changed anything on my download. What I don't understand is how the TVGOS determines what channels to turn on and off. I don't have any of the premium channels except HBO so I have to manually turn off all the others. On the other hand, the channels in the 100-120 range, although show the correct channels, are turned off in the guide. One thing interesting today is when I turned them back on, instead of losing all listings it seems to still display SAT, SUN, and MON listings. I guess I'll be calling Cheryl today to see if I can get more information on this channel editor issue.

The only good thing is I still maintain all the other listings and have not lost guide data since back in the last week of May.

UPDATE: I spoke with Cheryl and she did indicate the channel edits problem is with the TVGOS software and not a Toshiba issue. It's supposed to be corrected in the next patch but of course there is no timeframe on it's release.

Well so much for progress. Gemstar did get most of the HD channels added correctly to my download but in the process removed channels 2-100. :mad: I'm not even going to bother with the channel editor as they need to get this corrected. I sent Cheryl an e-mail to see if they can correct this.

I still have the problem with the proper channels being turned on and off. Is anyone else having a problem with channels being turned on that you don't subscribe to? I have to turn off Cinemax, Starz, Showtime, and The Movie Channel and turn on all the HD channels like HBO, ESPN, INHD, TNT, ABC, NBC, FOX, and PBS. I also have to turn on:

Weather Channel 101
ESPN News 102
CSPAN 3 105
National Geographic 109
Discovery Science 110
Discovery Times 111
Discovery Military 112
Discovery Home 113
BBC 114
A&E Biography 115
DIY 121
Fine Living 122

KDOG - I have the same basic problem in that initially most/all of the available channels from my provider are showing up in the listing. I must then go in and edit them to off - a real pain.

As I reported in one of my earlier posts, I only had three channels (Discovery HD - 776, HD Net - 777, & HD Movie Net - 778) which did not show up in my listing. While I can't say for certain, I never even saw them until after I loaded 1.5.1. For those channels, I must go in and edit them to add the channel number and turn them on.

I also have three channels that have no sound. When I go into the TV Menu and select Digital CC/Audio, these channels show "No Sound". I am beginning to wonder whether there is a slight problem in the SW, where the TV is not reading the Cable Card Channel map correctly. Either that, or perhaps the Cable Card is programmed a little off...

Everything works properly through my STB, so I must assume the signals are being delivered properly.

As I reported in one of my earlier posts, I only had three channels (Discovery HD - 776, HD Net - 777, & HD Movie Net - 778) which did not show up in my listing. While I can't say for certain, I never even saw them until after I loaded 1.5.1. For those channels, I must go in and edit them to add the channel number and turn them on.Check your PM. ;)

i'm new to the whole TVGOS thing. can someone explain how to check what "patches" have been dowloaded? and how long it should take. i have a 46hm94 with cablecard and 1.5 firmware. all i see on my guide is a channel line-up with "no listings"

i'm new to the whole TVGOS thing. can someone explain how to check what "patches" have been dowloaded? and how long it should take. i have a 46hm94 with cablecard and 1.5 firmware. all i see on my guide is a channel line-up with "no listings"You have to enter the TVGOS diagnostic pages. Access your guide and go to the top menu and select Setup, with the "change system settings" highlighted, but don't press enter type in"753159852" on the remote. This will take you to the diagnsotics pages. You can navigate through the different sub-menus by using the left or right arrow key and through the menus by using the up and down arrow keys. The first menu should be Section System- System Info. On the second line there will some numbers a slash and a second set of numbers. These are the patch numbers and the latest is 08.06.12. See example attached. This is an example of the previous not the latest patch.



To exit the menus just press the exit key.

Well so much for progress. Gemstar did get most of the HD channels added correctly to my download but in the process removed channels 2-100. :mad: I'm not even going to bother with the channel editor as they need to get this corrected. I sent Cheryl an e-mail to see if they can correct this.Without the PBS channel in the lineup I don't get any new downloads. I added it to the editor to see if it gets the download at the next scheduled time.

UPDATE: I checked on the latest download and I did get it once I added the PBS channel to the lineup. I now know that if your VBI station (usually the local PBS channel) is not in the channel lineup you will not get the listings downloads.

To update my status I received the 8.06.12 patch on tuesday and today I received 340 channel listings and some programming information. However there was no channel line up option provided, and hence all the listings were wrong. When I started to go through them to edit I turned on one that was a blocked cable channel which became very problematic. Every time I tried to turn it off the screen would lock up because the signal was blocked. I did a TVGOS reboot (653274147) to reset everything. This cleared everything including the new patch. We'll see what happens over the next few days.

I now have Seine 1.5.1 and the 08.06.12 patch. Things seem to be working pretty good. I have listings and I've recorded with Symbio successfully. My channel lineup hasn't reset, but from what others have said, this will happen sooner or later. Let's hope TVGOS has another patch to fix that problem.

I now have Seine 1.5.1 and the 08.06.12 patch. Things seem to be working pretty good. I have listings and I've recorded with Symbio successfully. My channel lineup hasn't reset, but from what others have said, this will happen sooner or later. Let's hope TVGOS has another patch to fix that problem.

I'm still getting channel lineup resets, even without doing anything that I know causes them (like accessing the guide while playing a symbio recording). The lineup was reset again this morning. Atleast now though I'm not losing as many listings. They have started changing the defualt channel lineup in the guide for my cable provider (maybe this is causing the resets?) so now 80% of my HD channels are assigned correct channels and turned on by default. Still a lot more corrections needed though.


Jeff

I am definetely getting the channel lineup resets too. I hadn't even accessed the Guide all weekend and it was reset this morning. The listing data is still there however.

I returned last night from being out of town all weekend and the default lineup was back with all my edits reset. Becuase they messed up my default lineup I lost the channels from 2-100 which includes the PBS channel. I had no listings over the weekend and had to add the PBS channel again so I could at least get listings. I hope they get my default lineup corrected quickly so I can at least get the downloads from the PBS channel.

I returned last night from being out of town all weekend and the default lineup was back with all my edits reset. Becuase they messed up my default lineup I lost the channels from 2-100 which includes the PBS channel. I had no listings over the weekend and had to add the PBS channel again so I could at least get listings. I hope they get my default lineup corrected quickly so I can at least get the downloads from the PBS channel.

I just checked mine-- it did it too. I don't know if it was last night or during the day today. We had some storms and power outages this afternoon

I haven't found any pattern to this yet, but some of my Symbio recordings I schedule overnight from the TV Guide listings have not been recording. For example, I set it to record a movie last night. This morning it was not on the recordings list. Nothing seemed to be changed either. My channel lineup edits were still there and all the program listings were still there. Maybe it won't record if the TVGOS is in the process of a download? If so that sucks. I'll try to track this better for a few days. I'll schedule some recordings to happen during the nightly downloads and some during the day and see what happens.


Jeff

I spoke with the manager of technical support at TVGOS today and was told that there has been communications between the management of the two companies and it appears that they are moving towards an agreement. This is a positive developement, however, no time table could be given as to when a final agreement can be expected. So we just have to keep our fingers crossed.

Now for the status of plan B, using the OTA channel 13 to populate the TVGOS. So far this hasn't worked. I installed a Radioshack medium sized antenna in my attic, however, channel 13 still comes in snowy (I am 35 mi from the transmission antenna) and although I do get data downloads every day, the packet errors are extremely high, and nothing at all has updated on the TVGOS over the past 3 weeks. (However, having the OTA antenna I am now able to get both WOR- 9 and WPIX -11 in high def which Cablevision does not carry) .

TVGOS also told me today that they are having Toshiba send me the 1.50 Seine software upgrade which apparently has significantly reduced the packet error rate in their lab. So we'll see what happens when I get it.

Lastly they are exploring using another broacaster to transmitt OTA TVGOS data in the NY/LI area so as to get better coverage. WLIW, another local PBS station does not carry TVGOS, however, its reach is not far enough for it to be worth while. They now considering WNYW-5, a non- PBS station, which has a better range than WNET-13 and WLIW-21. So there is another possibility on the horizon.

So although nothing is definate yet, there appears to be 3 possible solutions, and I'm now more hopeful that it will be resolved in the not too distant future.

Jim

I just bought a Sharp LC-37D7U and plan to use a cablecard with it. My provider is Cablevision in Bergen County New Jersey. With the Sharp sets if using digital cable, you do not have the option of connecting an over the air antenna as well as you have to split the cable feed and connect it to both the OTA and cable antenna inputs when using a cablecard. I've read the very helpful posts of Jim777 and NYJKlein on this thread and appreciate the information they've provided but would like to know if anyone knows if subscribers to Cablevision in Northern NJ have the same inability to download the guide information as what you guys have been describing for Long Island. Also, when and if you get any information on a fix please post it.

I just bought a Sharp LC-37D7U and plan to use a cablecard with it. My provider is Cablevision in Bergen County New Jersey. With the Sharp sets if using digital cable, you do not have the option of connecting an over the air antenna as well as you have to split the cable feed and connect it to both the OTA and cable antenna inputs when using a cablecard. I've read the very helpful posts of Jim777 and NYJKlein on this thread and appreciate the information they've provided but would like to know if anyone knows if subscribers to Cablevision in Northern NJ have the same inability to download the guide information as what you guys have been describing for Long Island. Also, when and if you get any information on a fix please post it.

I'm actually in Hudson County, NJ on Cablevision and still no guide info with a CableCard and no one providing any useful information. One point of clarification, the Sharp xxD7U models have THREE coax inputs. One is an OTA digital "Air" connection that needs to be attached to a broadcast antenna (not a cable feed) if you want OTA digital channels. The other two are analog cable and digital cable connections. Your cable feed should be split and connected to both of these. Although, once the cablecard is installed, I don't think the analog connection is used any longer.

I'm actually in Hudson County, NJ on Cablevision and still no guide info with a CableCard and no one providing any useful information. One point of clarification, the Sharp xxD7U models have THREE coax inputs. One is an OTA digital "Air" connection that needs to be attached to a broadcast antenna (not a cable feed) if you want OTA digital channels. The other two are analog cable and digital cable connections. Your cable feed should be split and connected to both of these. Although, once the cablecard is installed, I don't think the analog connection is used any longer.


Thanks, that's good to know. Perhaps if I split the cable feed and connect both to the set plus connect an outside antenna, the guide will download from over the air.

Thanks, that's good to know. Perhaps if I split the cable feed and connect both to the set plus connect an outside antenna, the guide will download from over the air.

That was my experience BEFORE the cablecard was installed. I was able to scan both the digital and analog channels sent by Cablevision and view all that were unscrambled (analog) or unencrypted (digital). This included even the broadcast network HD stations (i.e. CBS, NBC, Fox and ABC) although all of the digital cable stations were on weird channels (84.1, 84.2, 84.3, etc). I was even getting the guide information loaded (apparently from the analog WNET-13 signal). But once the cablecard was installed, although all the stations were now on their "proper" channels and I could get all stations inclduing premiums, no more guide info would download :(

I lost all my listings and the channels I edited for TVGOS again. It seems for 3-7 days it works fine and all of a sudden, I turn on the TV and it asks me to choose a cable system. With all the issues we have work through on our TV's this seems to be the last major issue. I have been working with TVGOS since April and somethings have gotten better (it didn't work at all in the beginning) but it is still not right.

Does anyone have TVGOS that works flawlessly?

Mine was perfect for 4 weeks. Last night it dumped and reloaded again scrambling the stations. Also the Tosh guide seems to not have some of the program info on some OTA HD stations like my LG does. Not sure if it is a load thing or what.

Mine is much worse since the cable card started to work. I think occasional resets are sent to the cable card and it causes the channel setup to go back to the default which is very different from what I actually have.

TVGOS actually made my listings worse when trying to add the HD channels and I lost channels 2-100. I had to manually add the PBS channel and when the edits were reset I lost the ability to get downloads at all. They have now corrected that problem but the edits still are being reset. I have not lost the guide completely for over a month now but due to the problems with the channels being active my listings have been only partially accurate. They have now all the correct channels with the exception of about six and they are all turned on as opposed to half of them being turned off but I still have to manually turn off all the Starz, Cinemax, Showtime and The Movie Channel channels.

Ten days now and no channel lineup resets for me. The main problem I have now is a scheduled Symbio recording won't record if the TVGOS has already started a download of program listings. Luckily it did record all 8 hours of Live8 coverage Saturday. Too bad that wasn't in HD.

Jeff


Update: 12 days now with no resets

There is a way to send the TVGOS data via a digital signal, however it requires the cable company to use an "inserter" to do this. Time Warner Cable has already agreed to do this, hence, even though the PBS station is digital the TVGOS data can be sent over the system. Cablevision has been presented with a similar option by TVGOS and they are currently negotiaing the terms for doing this. Hopefully they can come to an agreement. TVGOS will eventually have to cut deals with all the major cable providers when they go totally digital. I'm not sure how they will deal with OTA if there are no analog transmissions, but probably something similar would have to be done with selected individual broadcasters. I think that TVGOS has strong incentive to make this work because I understand that eventually the TVGOS data will include advertisements which will be a source of revenue for them.

I've still had no luck getting my guide info from Cablevision with my cablecard in a Sharp Aquos. Do you (or anyone else) have any update on this issue. Or could you at least send me a PM with the contact information for anyone from Gemstar or Cablevision that you may have been dealing with.

Or could you at least send me a PM with the contact information for anyone from Gemstar or Cablevision that you may have been dealing with.Check your PM. ;)

Check your PM. ;)


I'd love to get that as well. Thanks.

I would like contact information also. I have been trying to get TV Guide on Screen to work with a Mitsubishi WD-52825 using CableCARD on Cablevision. I have not been able to download data. I have tried resolving the issue with Cablevision but have not been able to reach people knowledgable of the product.

Does anyone know if TV Guide On Screen is broadcast on any stations in the Toronto area on Rogers cable?

On Wednesday I installed a new Sony DHG-HDD500 OTA/Cable DVR and set it up. I get full Rogers Cable and Toronto/Buffalo stations via antenna. In the Guide setup I selected "Canada", put in my postal code, and indicated that I have both cable and antenna.

18 hours later, I had nothing - not even a clock (I have three VCRs that get clock info fine over cable and one that also gets VCR+ channel mapping). Now there's NO WAY to manually set the clock on this thing, so it's useless as a DVR.

I entered the diagnostics screen and under "Host Chan" it showed nothing, but under "VBI Host" it said "0:0-17". Now analog channel 17 is PBS received via antenna, so looks like something might be working - but why no clock? Under the VBI reception screen it had a whole bunch of packets listed as "received" (but 0 for Host Channel and Current Channel) but like I said, nothing had yet downloaded.

So, I decided to try another approach: tell the guide I only have antenna and give it a Buffalo zip code. I did that about 2 hours ago and I just looked and the front of the box and it is FINALLY showing a clock. However I have not turned it on to check the guide yet since I don't want to interrupt anything right away that might actually be working.

Now the problem is there's no point in me telling it I have cable when I've entered a Buffalo zip code since the channels are completely different in Toronto (I don't just mean mapping, I mean even the selection of channels).

Does Gemstar transmit both Canadian & US lineups on US border stations? Or do they have Canadian channel affiliates?

Was I just too hurried in my initial waiting period? Or should I maybe try changing back to Canada and if that doesn't work removing channel 17 analog and see if it can lock into something else offered by the cable lineup?

Later on today I'll check to see if there's any guide info and what the diagnostics page says.

But at least I have a clock...

Does anyone know if TV Guide On Screen is broadcast on any stations in the Toronto area on Rogers cable?

On Wednesday I installed a new Sony DHG-HDD500 OTA/Cable DVR and set it up. I get full Rogers Cable and Toronto/Buffalo stations via antenna. In the Guide setup I selected "Canada", put in my postal code, and indicated that I have both cable and antenna.



Daniel,

Do you have a cablecard in the DHG? There seems to be issues with TVGOS from a number of cable providers when using a cablecard.

Jeff

I was told by Cablevision customer service that they do not support TV Guide on Screen. Are there any other Cablevision subscribers who can share there experience. I know that there were some prior discussions of analog vs. digital channel downloads but have not seen any recent updates.

Nope, no cable card (as far as I know Rogers cable in Toronto doesn't even know of them yet - yes, there's no regulations up here yet). Although the box *does* find 88 unscrambled digital channels.

More details: I just turned unit on, loaded up the guide, and there's my antenna-based channels complete with logos and about 2 days worth of guide content. Interestingly, US HD channels seem to be already mapped as well. If I check out the channel list editor there's a total of 346 off-air and cable-based channels available in there, about the first 200 with logos so far, but nothing Canadian except for the off-air networks.

Checking the diagnostics screen, the Host Channel is shown as 0:0-17 (off air PBS), but the VBI Host is showing as 0:0-51 - which, if I check it, is an extremely fuzzy PAX.

Now, on the Sony DVR the "built in" channel list and the TV Guide channel list are completely 100% separate, however from what I've read the Guide can only get its data from channels available in the DVR's list. Would I be wise to remove 51 to prevent any attempt at locking onto such a weak channel? No, I don't watch it. :-)

In the meantime, I've re-enabled Cable in the guide and have again entered my Canadian postal code in an attempt to get Canadian listings. If it doesn't work in a couple days I'll go back to the Buffalo zip code. Do I need to reset the guide software or anything for this to work properly, or should it be automatic?

One thing: similar to removing PAX, maybe I should remove 17 analog and have it instead try to look for the cable re-broadcast of PBS? Might be more reliable (the antenna sometimes gets blown off direction). Only issue I can see is I'll get a ton of cable listings I don't get and will have to remove - and from what I read in this thread the list can be automatically reset now and again...

In the meantime, I've re-enabled Cable in the guide and have again entered my Canadian postal code in an attempt to get Canadian listings. If it doesn't work in a couple days I'll go back to the Buffalo zip code. Do I need to reset the guide software or anything for this to work properly, or should it be automatic?You shouldn't have to do anything different to reset the guide and listings other than changing your area code and setup. Keep in mind the TVGOS may only populate from one input so make sure the cable is on the correct one.

I was told by Cablevision customer service that they do not support TV Guide on Screen. Are there any other Cablevision subscribers who can share there experience. I know that there were some prior discussions of analog vs. digital channel downloads but have not seen any recent updates.



I have a LG 26LX1D with Cablevision and a Cablecard in Bergen County New Jersey and get no data to my TVGOS (fortunately I can rely on satellite and TIVO other than for HDTV, although I would like to know at least know what is on my cable system). Any information regarding anyone at TVGOS, LG or Cablevision who might have a clue about when and if this issue will be resolved would be appreciated. As a New York Rangers season ticket holder (who just got a bill for 2005-2006 even though there is no NHL lockout settlement yet), this is just another thing to love about Cablevision.

I started getting channel lineup resets again. 2 so far in the past couple days. Now a new problem has come up though. I cannot access any of my Symbio recordings from the TV Guide RECORDINGS menu. It shows no data. However if I press LIST on the remote I do get the other menu to come up and can access all the recordings from there.


Jeff

Well, last night I tried getting cable lineups for Buffalo, and when I checked a few hours later it offered three different mappings.

Since I have absolutely no trouble getting Buffalo-area listings, I'll just have to assume that 1) US border stations do NOT broadcast Canadian listings, and 2) there's absolutely no channel in the Toronto area that is.

Which is odd, since if they were going to cover ANY Canadian market Toronto would be the one. I also know that Gemstar mappings and listings are available for Toronto, since I get them on GuidePlus for my PC TV tuner card.

I have found that if I enter the TVG menu from a channel that is not in the menu it causes the TVG lineup to reset to the default. Are these problems getting reported to TVG.....If not I'd like to have the contact info

Using the Sony DHG HDD-500 with Comcast San Francisco.

A couple of weeks ago, the two HD channels from HBO and Showtime disappeared from my TVGOS listings. I went to setup and added them back, and their schedule began to fill in over the next couple of days.

Unfortunately, it appears to be the wrong lineup. Rather than mirroring the schedule on Comcast SF channel 551 (HBO West), which broadcasts the same programming in SD, the schedule mirrors the programming for channel 550 (HBO East). Same problem with Showtime.

I've ejected the cablecard and let it repopulate the schedule from scratch. Same problem. I've tried changing area codes, same result. I'm definitely choosing the right lineup (Comcast Digital).

Has anyone encountered this problem? Is it a Comcast issue? A TVGOS issue? Hard to see how it could be a Sony issue.

All thoughts appreciated, thanks.

I was told by Cablevision customer service that they do not support TV Guide on Screen. Are there any other Cablevision subscribers who can share there experience. I know that there were some prior discussions of analog vs. digital channel downloads but have not seen any recent updates.


Cablevision is dragging its feet to put in place a technical fix so that TVGOS works on their system. I've talked with everyone from technical support to someone in the CEO's office. The company is simply a mess. A week ago I decided to file a formal complaint with the NY Public Service Commission. I would suggest that other NY cablevision customers do the same. I've been chasing this issue since the middle of May and have yet to get a straight answer from CV. We know other cable systems (e.g. Time Warner) have implemented a fix so it is not a problem without a solution.

Has anyone encountered this problem? Is it a Comcast issue? A TVGOS issue? Hard to see how it could be a Sony issue.

All thoughts appreciated, thanks.My guess is it's a TVGOS issue. I had the wrong channel numbers for some of my stations and Gemstar created a new lineup option for my area code. They corrected a good majority of them although there is still a couple that are incorrect that I can edit through the TV channel editor. Your manufacturer's support department should be able to put you in touch with Gemstar.

I guess I jinxed myself. I sent an e-mail to Gemstar yesterday letting them know I hadn't lost my channel edits for over three weeks and today I had the pick your cable provider lineup and no download this morning. All of my edits were gone and I spent another 10 minutes correcting the lineup. Next time I'll keep my mouth shut. :(

I guess I jinxed myself. I sent an e-mail to Gemstar yesterday letting them know I hadn't lost my channel edits for over three weeks and today I had the pick your cable provider lineup and no download this morning. All of my edits were gone and I spent another 10 minutes correcting the lineup. Next time I'll keep my mouth shut. :(

LOL, "Happy, eh? Let's see how much you like a REFRESHED CHANNEL LIST!"

I guess I jinxed myself. I sent an e-mail to Gemstar yesterday letting them know I hadn't lost my channel edits for over three weeks and today I had the pick your cable provider lineup and no download this morning. All of my edits were gone and I spent another 10 minutes correcting the lineup. Next time I'll keep my mouth shut. :(

Mine crashed with Charter , in O'Fallon, MO yesterday. I am impressed you can correct your lineup in 10 minutes. Mine turns on everything including the music channels. Takes me 30+ minutes to make it usable.

I guess I jinxed myself. I sent an e-mail to Gemstar yesterday letting them know I hadn't lost my channel edits for over three weeks and today I had the pick your cable provider lineup and no download this morning. All of my edits were gone and I spent another 10 minutes correcting the lineup. Next time I'll keep my mouth shut. :(


I also had the "choose your cable lineup" screen yesterday when I turned the TV on. Haven't seen that in awhile. Other than that not much has changed over the past month. Still get channel lineup resets, actually more frequently over the past couple days. Still having problems with some scheduled recordings not happening too.

Jeff

Well, I should comment that although I am unable to get a Toronto-based channel list, the Buffalo-based one (which covers some Toronto stations) has been updating flawlessly for the past week-and-a-half (ever since I corrected a slight problem that caused it to stop working for two days). I have complete programming information for the full 8 days, updating every night.

Well, I should comment that although I am unable to get a Toronto-based channel list, the Buffalo-based one (which covers some Toronto stations) has been updating flawlessly for the past week-and-a-half (ever since I corrected a slight problem that caused it to stop working for two days). I have complete programming information for the full 8 days, updating every night.Enjoy it while it lasts. There are still bugs in the TVGOS software. The latest Toshiba firmware seemed to correct the complete wipeout of the listings, at least for me, but the periodic edits being wiped out and the unsubscribed channels being turned on is still there.

I used to have TVGOS sevice, but then it stopped in early June 2005. TV Guide customer service issue acknowleged that there is an issue in late June, but has not offered any estimates of when the service will be available again. I'm on the Comcast Snohomish County, Everett, WA cable system (98208 zip).

Any suggestions?

Thanks.

Jeff


The details of my quest for service are in the following email thread:

To: "Kwan Chan" <Kwan.Chan@tvguide_com
Cc: <DCUS_Support@liteonit_com; <Mahavir_Sheth@liteonit_com; <ce_customerservice@tvguide_com
Sent: Sunday, July 24, 2005 7:43 PM
Subject: Re: LVW-5007 TV Guide malfunction

Kwan-

Email is much more convenient for me. Please have your manager respond to
me with a date when my TVGOS service will be restored.

Since my service has not been restored, I have started to post my
experiences pertaining to this issue online. Please help me, so I can start
to add some positive results to my thread.

Thanks.

Jeff

#######################################
----- Original Message -----
From: "Kwan Chan" <Kwan.Chan@tvguide_com
Sent: Wednesday, July 20, 2005 2:18 PM
Subject: RE: LVW-5007 TV Guide malfunction


Hi,

Is there a phone number where my manager can give you a call?

Thanks,

Kwan


#######################################
-----Original Message-----
Sent: Saturday, July 16, 2005 8:15 PM
To: Kwan Chan
Cc: DCUS_Support@liteonit_com;Mahavir_Sheth@liteonit_com; CE Customer
Service
Subject: Re: LVW-5007 TV Guide malfunction

Kwan-

Any updates? I have been without service for about a month and a half
now.
I have been patiently waiting, but I am beginning to get frustrated and
will

begin filing grievances with other organizations in order to resolve this
issue . . . or at least warn others of my experiences. Please respond
with
a date when this service will be restored.

Thank you.

Jeff

#######################################
----- Original Message -----
From: "Kwan Chan" <Kwan.Chan@tvguide_com
Sent: Thursday, June 30, 2005 9:19 AM
Subject: RE: LVW-5007 TV Guide malfunction


Jeff,

I'm sorry but I do not have an estimated time of when this issue will be
fixed. We are currently looking into the situation; I will let you know
of
any updates.

Thanks,
Kwan

#########################################
-----Original Message-----
Sent: Wednesday, June 29, 2005 9:20 PM
To: Kwan Chan
Cc: CE Customer Service; Mahavir_Sheth@liteonit_com;DCUS_Support@liteonit_com
Subject: Re: LVW-5007 TV Guide malfunction

Kwan-

Thank you for your response.

The TV Guide On Screen service has been out for at least 3 weeks . . . maybe 4. My LVW-5007 box has been rendered useless in the absence this service. Can you provide any estimate of when the TV Guide On Screen service will be restored?

Thanks.

Jeff

##########################################
----- Original Message -----
From: "Kwan Chan" <Kwan.Chan@tvguide_com
Cc: "CE Customer Service" <ce_customerservice@tvguide_com
Sent: Tuesday, June 28, 2005 10:28 AM
Subject: RE: LVW-5007 TV Guide malfunction

Hi,

We are currently having an issue in your area. We are working on a
resolution at the current moment. I will update you as soon as I receive
any
updates myself.

Thanks,
Kwan
TV Guide On Screen

#########################################
-----Original Message-----
From: Mahavir_Sheth@liteonit_com[mailto:Mahavir_Sheth@liteonit_com] On
Behalf Of DCUS_Support@liteonit_com
Sent: Monday, June 27, 2005 3:18 PM
To: CE Customer Service
Subject: Re: LVW-5007 TV Guide malfunction


Dear TVGuide Tech Support, please take care of this customer

Thanks,
Mahavir,Technical Support?

#####################################
To: DCUS_Support@liteonit_com

Subject: Re: LVW-5007 TV Guide malfunction 06/23/2005 09:36 PM
Thank you for responding. I filled in the requested information in brackets below.

####################################
----- Original Message -----
From: <DCUS_Support@liteonit_com
Sent: Thursday, June 23, 2005 3:10 PM
Subject: Re: LVW-5007 TV Guide malfunction



Dear Sir/Madam,
For the TV guide listing problem, we need to obtain some data from you so we can escalate the problem to TV guide company.
What does the message in the Listings grid read? [There is no data for
this screen.]
- Consumer's cable company [Comcast]
- Information from the following Diagnostics pages:
Press TV GUIDE SETUP CHANGE SYSTEM SETTINGS while system settings is highlighted press the following number sequence: 7-5-3-1-5-9-8-5-2

You will get a gray window, use your remotes arrow buttons to get to the respective pages below and fill in the values.

* Section System-Statistics
- ZIP Code [98208]
- Host ID [0xFFFF]
- Host Chan [It is blank.]
- Lineup CR [0x0]
* Section Reception-Slicing
- Starts: Since Cold = [336081] HostChan = [0]
- Ends: Since Cold = [335442] HostChan = [0]
- TypeC: Since Cold = [12181] HostChan = [0]
- CCorr: Since Cold = [0] HostChan = [0]
- CErrs: Since Cold = [287] HostChan = [0]
(See attached file: TvGEsc.xls)
Thank you for contacting Liteon Technical Support. Please reply with history and send us all correspondences in all emails you send to us.


Technical Support?

#############################################
To:odd_support@liteonit_com, dc_support@liteonit_com
Subject: LVW-5007 TV Guide malfunction
2005/06/18 01:17 PM

My LVW-5007 was working fine up until a couple weeks ago, but then the TV Guide feature started to malfunction. I would get "No Listings" on most of the channels. I Restored both the System and TV Guide, cycled power, re-loaded the latest firmware etc. . . .and now the TV Guide feature doesn't seem to work at all (no shows load up). The clock is 5 hours behind where it should be. I've left it off for days and still nothing. When I do turn it on, it can tune to the TV Guide Channel and all other channel just the same as it has in the past. Any advice on how we can get the TV Guide feature to work properly again?

Ok, probably a stupid question but, is the TV guide information only accessible (when it works) if you have a cable card installed. I don't have any plans to use the cable card, however I do have Comcast basic cable (in the 98208 zip, same as above poster) and recieve all the local HD channels. Is TV Guide data retrieva evenl possible if not using the cable card "feature" ?

Rick

Ok, probably a stupid question but, is the TV guide information only accessible (when it works) if you have a cable card installed. I don't have any plans to use the cable card, however I do have Comcast basic cable (in the 98208 zip, same as above poster) and recieve all the local HD channels. Is TV Guide data retrieva evenl possible if not using the cable card "feature" ?

RickYes, you will get the guide data. The cable card's only purpose is to unencrypt or unscramble the signals. Before I got the cable card working I was getting guide data and listings. Most people without cable cards use a STB so there isn't much use of the TVGOS in those instances as it is provided by the cable company.

After coming back from vacation for 2 weeks 380 channels downloaded and I was asked to select a line-up. 3 line-ups were provided and I chose Cablevision (486). It wasn't the right one as many listings were wrong which needed to be edited. Programming data has now started to download which is a good sign. The curious thing is that the host channel listed is 1-13 which is the cable PBS station, and I am told that there still is no agreement between TVGOS and Cablevision. TVGOS does not know why this is so, as I should not be getting any data from the PBS cable station as it is digitally transmitted.

I was also told that I should turn on the TV Guide channel and map it to a channel that sends no TVGOS data (e.g. channel 50). Otherwise it could cause my listings to dump after a few days. Apparently, the TVGOS program in the set will keep looking for this channel to get data and if it doesn't find it, it resets. They have used this channel to send data for TW customers but not for Cablevision, hence the glitch requiring another fix which they will eventually download. I will keep my fingers crossed.

That reminds me, we get one of those scrolling TV Guide channels in Toronto (branded as TV Guide), I wonder why they aren't using that for TVGOS data.

I have everett comcast also zip 98026. up till the last week mine has sort of been working. it resets my line up a couple times a day...I've quit trying to edit it as it takes about 25 min and is wearing out my remote. It fails misserably for trying to schedule Symbio recordings. For the last 4 days it's been full of no listing. All I can say is what has worked for me when all else fails is to reset the TV, Resetup the TVG info, Put the TV on CH#9 (PBS) and turn the TV off over night.

All I can say is what has worked for me when all else fails is to reset the TV, Resetup the TVG info, Put the TV on CH#9 (PBS) and turn the TV off over night.You can accomplish the same thing without having to reset the TV. Just reset the TVGOS using the 653214741 code when you have the "change system settings" option highlighted in the setup menu for the TVGOS.

After coming back from vacation for 2 weeks 380 channels downloaded and I was asked to select a line-up. 3 line-ups were provided and I chose Cablevision (486).

I was also told that I should turn on the TV Guide channel and map it to a channel that sends no TVGOS data (e.g. channel 50).

Could you clarify this. Are you saying that you have a cablecard from cablevision in your set and you just spontaneously starting getting guide data despite the fact that this analog vs. digital PBS issue is supposedly not resolved???

I checked my set this morning and still nothing!

Also, could you elaborate on the second item. What "TV Guide channel" did TVGOS (?) tell you to map? Channel 13?

You can accomplish the same thing without having to reset the TV. Just reset the TVGOS using the 653214741 code when you have the "change system settings" option highlighted in the setup menu for the TVGOS.

Are you saying that by just entering the diagnostic screens, the TVGOS resets. Or you need to somehow "select" a reset while the diagnostic screens are displayed?

Could you clarify this. Are you saying that you have a cablecard from cablevision in your set and you just spontaneously starting getting guide data despite the fact that this analog vs. digital PBS issue is supposedly not resolved???

I checked my set this morning and still nothing!

Also, could you elaborate on the second item. What "TV Guide channel" did TVGOS (?) tell you to map? Channel 13?

To recap my situation: I have both OTA (on antenna 2) and Cable via a cable card from cablevision (on antenna 1) on a Toshiba 52HM94. I added the OTA via an attic antenna about 6 weeks ago. Prior to that I got no data. After installing the latest Toshiba Seine software, data began to download, including the most recent TVGOS patches. This data was apparently from the OTA Channel 13 which is analog. I did a factory reset of my TV and waited. Data was being downloaded according to the diagnostic screens, however, after 1 week there was still no channel listings. That's when I went on vacation for 2 weeks and came back finding channel listings and program data. My surmise is that the data is from the OTA channel 13, however, in the diagnostic screens it shows that the Host Channel is 1-13, which is the cable station and not 2-13 which would be the OTA one. I am told that the host channel should be the PBS channel that provides the programming data. I asked TVGOS why I have the host channel listed as 1-13 and they are not sure. They said there is still no agreement with TVGOS and Cablevision so the data must be coming OTA. They said that maybe the cable channel is 0-13 and the OTA is 1-13, however, the VBI channels, which change, only have 1 and 2 prefixes, and not 0. So they are not sure.

On the, second item, once the channels are downloaded, one of them is a TVGOS channel which has the logo of a red box with the letters "TV Guide" in it. You would only be able to access it in the edit channel mode after you get the channel listings. Apparently this channel is used in the Time Warner cable system to transmit the TVGOS data. I do not know how this is done or what channel on their system provides the data. It may be related to the work around that TW agreed to with TVGOS when they switched to digital on channel 13. I was told that I needed to turn this channel on in the channel editor and assign a channel that does not transmit any data on it (I was told to use channel 55 an MTV channel). Otherwise the system keeps looking for it, and if it doesn't find it after several days it will reset the system and dump any data that has been received.

Hope this clarifies.

Are you saying that by just entering the diagnostic screens, the TVGOS resets. Or you need to somehow "select" a reset while the diagnostic screens are displayed?You don't actually enter the diagnostic menu. If you follow the same procedure that use to access the diagnostic menu but instead of typing "753159852" that you would to access the diagnostics you type "653214741" and that will reset the TVGOS and the diagnostics data. You then can go through the menu to select the zipcode and cable options.

I just got off the phone with a Cablevision service rep who had been asked to follow up on a formal complaint I recently filed with the NY Public Service Commission. (RE: Cablevision preventing the TVGOS signal from being broadcast on the CV system.)

It was an incredibly bizarre call. I was shocked by what I heard. From the start of the conversation, it became clear she didn't understand the issue nor was she interested in clearing up her confusion. She told me CV is not interested in working with Gemstar. When I explained to her that potentially thousands of Cablevision customers have found out or will soon find out that their new TV Guide-enabled televisions don’t work properly on the CV system, she told me it was not their problem.

I then asked her if it was Cablevision's intent to limit all of its customers to only Cablevision's proprietary program listings (thereby forcing customers to rent a $4.95 set-top box to receive CV listings) Her answer? Yes, that is the company’s intent. I then suggested that CV may be treading into unfair business practices (let alone creating a huge customer satisfaction issue) but she said this was not their problem. I was told repeatedly there is nothing that can be done about this situation.

At this point, I asked to speak with the Cablevision executive responsible for the Gemstar relationship. She told me she was that person. I wasn’t buying it so I asked her for her title, her department and telephone number. After some hedging, she said she was a vice president in executive communications. When I asked for her phone number, she quickly put me on hold and never returned to the call. I hung up after ten minutes. I used the redial feature on my phone and it connected me to a customer service center somewhere in CT. I learned from the operator there that T. Brown is not a “vice president in executive communications” but a customer service rep at a field office. Unreal.

I later called officials at the NY Public Service Commission to share with them the details of this bizarre phone call. They are going to refile the complaint with Cablevision. I get the feeling the only reason CV called me today was to be able to tell the PSC that they had contacted the customer. Nothing more. At no time was there ever a sincere attempt to honestly understand and/or address my complaint. This is deplorable business behavior.

I've posted previously that things were working pretty good with my Toshiba using OTA antenna in the Atlanta area. Well, I take that back. I've given up editing my channel lineup because it never sticks. Every week or so, I get No Data and it never seems to know what the correct Host Channel/VBI Channel are supposed to be. This makes it nearly impossible to record anything with my Symbio DVR.

This TVGOS is such a poorly designed piece of garbage, I think we need to form together and create some sort of class action. Any Lawyers in the group?

I really jinxed myself by calling Gemstar to report how good my TVGOS was working. I hadn't had a listings dump in over two months and other than the edits being reset I was getting the downloads on a daily basis. After two weeks of not losing the edits I called Cheryl to say how it was working and right after that the edits were lost and I kept getting the "choose your provider" option. Over the last three days I have not received any listings and my guide is slowly dwindling to no listings at all. It's bizarre as the download schedule is correct and it looks like the listings download start at the correct times but I never get a successful completion and I have had the TV off for all four scheduled times. There are no errors indicated and the VBI channel is correct and the channel is active in the channel list. The problems seemed to have started over the last week. Anyone else experiencing the same problem?

Mine seems to screw up every other day. Right now, I'm only doing manual records using the schedule menu.

Hey, Kdog, only one more post to reach 1k!

Hey, Kdog, only one more post to reach 1k!So what are you trying to say Bill, I talk too much? :D

Cheryl called me today after I left her a message this morning and explained the problem. Apparently the PBS channel in my area is having some technical difficulties with the TVGOS data and it is not being sent on the channel. It's been down for the last three days and she didn't have a time or date when it would be working again. Until then I won't be getting any new downloads but at least I know why.

P.S. Okay, I'm at 1K but I don't feel any different. ;)

Is there an email address or phone number for Gemstar support?

Is there an email address or phone number for Gemstar support?Dan, the procedure is you're supposed to call Toshiba support and they will get your contact information and send it on to Gemstar. Someone from Gemstar will then contact you. I would advise you to follow this procedure but if for some reason you don't hear from anyone within a few days send me a PM and I will give you an e-mail address to someone at Gemstar.

Well, they must have resolved the issue with my local PBS channel as I started getting the listings again with this mornings download. Let's see how long this lasts. :rolleyes:

3 days kdog that's all. My listings reset every 3 days and I have to reselect my cable lineup everytime.. I hope they do something to fix this :/

3 days kdog that's all. My listings reset every 3 days and I have to reselect my cable lineup everytime.. I hope they do something to fix this :/Are you saying you get the complete reset? I haven't had that problem since I upgraded to the latest firmware? Are you running the 1.5.1? I get the edits in the channel editor reverting back and over the last week or so I have been presented with the choose your provider menu but once I have selected it I had listings and never lost the previous ones.

I got a call from an engineer at Toshiba the other day. He was working on a lot of these problems and he is sending me a new firmware update to try. He said this one is just temporary and the memory card must be left in the TV constantly. To revert back to the previous firmware I will just have to pull the card and unplug the tv and it will reset itself back.

I am still getting channel lineup resets on average about once a week now but the bigger problem I still have is not all of the recordings scheduled through the TVGOS on the Symbio actually record. I still think this is related to the regular downloads locking the tuner on the VBI channel and not letting it switch to the channel for recording. I've been trying to keep track of recordings that I schedule and which ones do & don't record but I haven't had time to really compile the data and compare it to the scheduled download times yet.



I'll report back here once I get the firmware and try it.


Jeff

I got a call from Toshiba the other day. He was working on a lot of these problems and he is sending me a new firmware update to try. He said this one is just temporary and the memory card must be left in the TV constantly. To revert back to the previous firmware I will just have to pull the card and unplug the tv and it will reset itself back.

I am still getting channel lineup resets on average about once a week now but the bigger problem I still have is not all of the recordings scheduled through the TVGOS on the Symbio actually record. I still think this is related to the regular downloads locking the tuner on the VBI channel and not letting it switch to the channel for recording. I've been trying to keep track of recordings that I schedule and which ones do & don't record but I haven't had time to really compile the data and compare it to the scheduled download times yet.



I'll report back here once I get the firmware and try it.


Jeff

Toshiba is sending me the same update. I am excited about it. The techician seems sharp and wants to get us taken care of. My understanding he is also send a 1.5.2 update.

I got a call from Bill Uthoff, an engineer at Toshiba the other day. He was working on a lot of these problems and he is sending me a new firmware update to try... I'll report back here once I get the firmware and try it.
Jeff

This is good news. I'm glad to hear that Toshiba is still actively working on this problem. I gave up trying to call them for awhile. Please keep us informed.

I have had my 52HM94 for about a month without any TV Guide data showing up. My software version is 1.4.6. I finally got around to calling Toshiba today and the guy I talked to is sending my a software upgrade. He said it was 1.5.1.

I noticed someone was receiving the 1.5.2??? I wonder if this is just a special build they have put together that is only being sent to select customers who had no love with 1.5.1?

I'll let you know if the software upgrade fixes my problem.

I have had my 52HM94 for about a month without any TV Guide data showing up. My software version is 1.4.6. I finally got around to calling Toshiba today and the guy I talked to is sending my a software upgrade. He said it was 1.5.1.

I noticed someone was receiving the 1.5.2??? I wonder if this is just a special build they have put together that is only being sent to select customers who had no love with 1.5.1?

I'll let you know if the software upgrade fixes my problem.

1.5 fixed the cable card issues and allowed the TVGOS to start downloading on my TV. Many people, including myself, are having problems with the TVGOS dumping custom lineups and resetting. They are send me and a few others an update to try before it is released.

Hopefully this is the fix we have been waiting for.

I installed the 1.5.1 patch on June 20th and it really did not seem to help me much. Plus I now have a new problem with my Symbio. I have it set to record Jay Leno and after applying the 1.5.1 patch, when I do a listing of my Symbio, the program title is missing. It simply says Unknown along with the date of the recording. Prior to 1.5.1, it would list the program title, i.e. Jay Leno.

Has anyone else seen this?

I still have all of the channel line-up problems some of which can be fixed by editing. However, this seems to be a 40 minute excercise in futility as I am getting my line-up reset every 3 to 7 days.

Tom

Bill is sending me the same update. I am excited about it. He seems sharp and wants to get us taken care of. My understanding he is also send a 1.5.2 update.

I got the update today. So far, I have not been able to install it using the directions Bill sent. When I go and check the software version number after follwing the instructions EXACTLY, it still says 1.5.1 and according to the instructions it should say 255.6.1

Did you receive yours yet and if so any luck installing it? I just left Bill a voicemail. I'm going to try again but this time I'm leaving the TV unplugged longer than the 15 seconds it says to.

I did not get a 1.5.2 update with it either.


Jeff

I installed the 1.5.1 patch on June 20th and it really did not seem to help me much. Plus I now have a new problem with my Symbio. I have it set to record Jay Leno and after applying the 1.5.1 patch, when I do a listing of my Symbio, the program title is missing. It simply says Unknown along with the date of the recording. Prior to 1.5.1, it would list the program title, i.e. Jay Leno.

Has anyone else seen this?

I still have all of the channel line-up problems some of which can be fixed by editing. However, this seems to be a 40 minute excercise in futility as I am getting my line-up reset every 3 to 7 days.

TomTom, it's possible you will need to get new listings after the update. I can't remember if I lost any listings or not. As far as the complete lineup reset goes, I have not had that problem since the 1.5.1 update. I do lose the channel edits and they revert back to the default lineup but I never completely lose the listings like it used to do.

I got the update today. So far, I have not been able to install it using the directions Toshiba sent. When I go and check the software version number after follwing the instructions EXACTLY, it still says 1.5.1 and according to the instructions it should say 255.6.1

Did you receive yours yet and if so any luck installing it? I just left Bill a voicemail. I'm going to try again but this time I'm leaving the TV unplugged longer than the 15 seconds it says to.

I did not get a 1.5.2 update with it either.


Jeff

I received it and had the same problem. I was on the phone with Toshiba and we tried to work through it with no luck. He has it working on his tech center TV, the only difference is his TV has 1.5.2 and I had 1.5. He emailed me 1.5.2 but that wasn't it. He is supposed to contact me tomorrow afternoon.

I will keep you posted.

I received it and had the same problem. I was on the phone with Bill and we tried to work through it with no luck. He has it working on his tech center TV, the only difference is his TV has 1.5.2 and I had 1.5. He emailed me 1.5.2 but that wasn't it. He is supposed to contact me tomorrow afternoon.

I will keep you posted.

OK thanks. I tried 2 more times last night and still no luck.


Jeff

Guys, I'm confused. Is the 1.5.2 version the patch you are trying to load or is this something newer or in addition to 1.5.2? :confused:

Guys, I'm confused. Is the 1.5.2 version the patch you are trying to load or is this something newer or in addition to 1.5.2? :confused:

This was some experimental software that was just supposed to load temporarily. The version # on the paper that was sent with it says "255.6.1" but neither one of us could get it to load following the instructions that were sent with it so they are supposedly sending us another one to try, not sure what it is. I still don't have 1.5.2 if there is such a thing yet.


Jeff

I got another card in the mail from Toshiba today. This one worked so I now have the experimental version 255.6.1 installed but now none of my digital cable channels will come in, except the local HD channels and the digital music channels. Everything else from channel 101 all the way to 807 I just get a black screen with no sound but I do get the channel name above the channel number onscreen.


Jeff

How are you guys getting firmware updates? I'm way back at 1.4.1 and would like to try anything to fix this problem. Do you have someone at Toshiba I might be able to contact directly?

How are you guys getting firmware updates? I'm way back at 1.4.1 and would like to try anything to fix this problem. Do you have someone at Toshiba I might be able to contact directly?Do you have the 94 series set? Do you have a way to copy the files to compact flash or SD? If so, PM me with your e-mail addy. I'm on my way out of town but I can send you an e-mail on Sunday evening when I return. I don't have the experimental software but I have every other version.

Came up with an interesting Guide bug. Earlier this week, Fox was planning to show:

8:00 - 9:00 So You Think You Can Dance
9:00 - 10:00 The Inside

However a few days before this the schedule changed to:

8:00 - 9:30 So You Think You Can Dance
9:30 - 10:00 Bernie Mac

I was somewhat amazed to note that the Guide already reflected this change and, if I chose to display from 7-10PM everything looked correct. However if I advanced to show 9-12 AM what should have been the last half hour of SYTYCD and Bernie Mac became The Inside.

So basically the Guide had obviously downloaded the old schedule (probably at the Day 8 slot) but was later updated and had put new programs in the 8:00 and 9:30 slots, but hadn't erased the 9:00 position so, if it checked what was on at 9:00 it picked up the obsolte program that was supposed to have been on rather than the newer updated program that had started earlier.

My OTA guide finally works(sort of) Every few days it still dumps and then loads a scrambled pile of channels I don't get and I have to set up the channel lineup all over again Real pain!!!

My OTA guide finally works(sort of) Every few days it still dumps and then loads a scrambled pile of channels I don't get and I have to set up the channel lineup all over again Real pain!!!

I think you are in the same boat as me. It works for a few days, then it dumps. No data for a couple days, then it starts to work. I don't bother editing the channel lineup anymore.

I think you are in the same boat as me. It works for a few days, then it dumps. No data for a couple days, then it starts to work. I don't bother editing the channel lineup anymore.
You would think a year is enough time to fix some software !!!

I think you are in the same boat as me. It works for a few days, then it dumps. No data for a couple days, then it starts to work. I don't bother editing the channel lineup anymore.When you say it "dumps" are you losing all program listings or just your edits? I haven't had the listings completely dump since the 1.5.1 software.

The edits

When you say it "dumps" are you losing all program listings or just your edits? I haven't had the listings completely dump since the 1.5.1 software.

Yes, It goes back to "No Data". It is totally unreliable.

We'll its been two weeks now and it seems that the TVGOS is working pretty well. I have one full week of listings and there has been no dumping of that data.

I do have the edit dumping problem that everyone else has. Every day or so any channel edits will be lost and it will revert to the default settings. So when I edit the TV guide Channel (turn it on and assign it to channel 55) it will revert back to being off with no channel assignment in a day or so. Josue at TVGOS technical supposed has told me that I still need to make that particular edit, to prevent other problems, until TVGOS downloads a fix. He said that they are currently testing a fix for this problem (both for the TV Guide Channel and the dumping of channel edits) and will be rolling it out soon. So the TV Guide edit is the only edit that I make now so as not to waste my time totaly.

Now for the Cablevision situation. According to Josue as far as he knows there has been no agreement struck between TVGOS and Cablevision. However, apparently about 3 weekends ago they changed something about how they transmit and some data is coming through on cable WNET-13. He got this report not only from me but some other subscribers as well. My diagnostic screen now shows my host channel to be 1-13, which is WNET cable, vs. 2-13 which would be OTA. This morning I checked and about 8000 type C data packets were downloaded last night with only an 8% error rate vs about 25% before. When I checked my listings I now had 8/15 listings which I did not have last night. Previously either no Host channel was listed, or it would say 2-13. So it may be when the system saw the 1-13 data signal coming through it switched over from 2-13 because the data was cleaner. I'll keep checking this to see if there are any changes.

Lastly, my cable subscription is for the "silver plan" which means I don't get certain premium channels (e.g. The Movie Channel). If you try to tune into the channel you will get a message that the channel is blocked. In the channel editor all these premium channel are automatically turned on and if you try to turn them off, you can't, because the TVGOS will try to tune it in first, and when it does, the blocked message will come up and prevent you from doing anything else. Josue indicated that this is a known problem with Toshiba sets (with certain cable cards) and that Toshiba would need to provide a fix. He is going to advise Toshiba engineering of my complaint and have them contact me.

Lastly, my cable subscription is for the "silver plan" which means I don't get certain premium channels (e.g. The Movie Channel). If you try to tune into the channel you will get a message that the channel is blocked. In the channel editor all these premium channel are automatically turned on and if you try to turn them off, you can't, because the TVGOS will try to tune it in first, and when it does, the blocked message will come up and prevent you from doing anything else. Josue indicated that this is a known problem with Toshiba sets (with certain cable cards) and that Toshiba would need to provide a fix. He is going to advise Toshiba engineering of my complaint and have them contact me.Jim, I also have the Silver Plan and only subscribe to HBO. The lineup option I choose has ALL premium channels turned on by default. I have been trying to understand why this is as I also have channels I should have on that are turned off (i.e. weather channel). I am ABLE to turn all of these off in the channel editor but unfortunately since that problem still exists (i.e. losing edits) I end up editing them over and over again. I guess I don't understand why you can't turn them off with the editor. I can't access the menu for each channel regardless of what is displayed from the cable company. Are you using the Motorola card or the Scientific Atanta one? I have the Motorola card and don't have the problem you are referring to.

I just got an update from Toshiba today. They told me they were sending me 1.5.1, but after installing it today it was showing up as 1.5.2. Hopefully I will have a functioning TV Guide tomorrow when I get up.

Jeff M

Jim, I also have the Silver Plan and only subscribe to HBO. The lineup option I choose has ALL premium channels turned on by default. I have been trying to understand why this is as I also have channels I should have on that are turned off (i.e. weather channel). I am ABLE to turn all of these off in the channel editor but unfortunately since that problem still exists (i.e. losing edits) I end up editing them over and over again. I guess I don't understand why you can't turn them off with the editor. I can't access the menu for each channel regardless of what is displayed from the cable company. Are you using the Motorola card or the Scientific Atanta one? I have the Motorola card and don't have the problem you are referring to.

Kdog, the problem is with my cablecard which is from NDS Ltd. PLC, a UK company which is in 3rd place in the US behind Motorola and SA. It is used by Cablevision and I think RCN. From what I was told this particular glitch is limited to the NDS card in combination with Toshiba sets.

Kdog, the problem is with my cablecard which is from NDS Ltd. PLC, a UK company which is in 3rd place in the US behind Motorola and SA. It is used by Cablevision and I think RCN. From what I was told this particular glitch is limited to the NDS card in combination with Toshiba sets.Okay, thanks for the info. Boy am I glad I don't have Cablevision as it sounds like using TVGOS is next to impossible between the cable card and the VBI data problem. :eek:

Yes, It goes back to "No Data". It is totally unreliable.Is anyone else having this problem? As I indicated earlier, the "no data" or dumping of the listings hasn't occured for me since the 1.5.1 update which I think now has been almost two or three months ago.

Ok, we have the following:

753-159-852 -- service screens access

653-214-741 -- reset system

Does anyone know other codes or if other codes exist? The above seem to have leaked out by Toshiba and the TVGOS customer service department.

I would like to force the time onto the system (as if it were downloaded) and also force the VBI (host) data channel.

I upgraded to 1.5.2 from 1.4.1. The TVGOS has never worked for me; however, the time was being set correctly. Here's what's new (or not):

After the upgrade, the time is now 1:45 fast (and I cannot change), and there is still absolutely no data for the TVGOS. I reset it (with the 653... code) this AM and will leave it off all day. Hopefully that will yield some results. Is there anything here I'm missing? I've scanned through most of the thread and don't think I've not done anything, but thought I'd ask.

The one thing that the firmware upgrade did fix was the bizzare sound issue where the sound (through the optical out to home theater system) would come on while the TV was off. It was very Poltergeist-esque.

Let me know if I'm missing anything here; otherwise-- still no data for TVGOS.

Ok, we have the following:

753-159-852 -- service screens access

653-214-741 -- reset system

Does anyone know other codes or if other codes exist? The above seem to have leaked out by Toshiba and the TVGOS customer service department.

I would like to force the time onto the system (as if it were downloaded) and also force the VBI (host) data channel.The diagnostics screens are "read only" and there is no way to force the time or VBI channel. All of that information comes from the downloads sent by TVGOS based on your area code.

I upgraded to 1.5.2 from 1.4.1. The TVGOS has never worked for me; however, the time was being set correctly. Here's what's new (or not):

After the upgrade, the time is now 1:45 fast (and I cannot change), and there is still absolutely no data for the TVGOS. I reset it (with the 653... code) this AM and will leave it off all day. Hopefully that will yield some results. Is there anything here I'm missing? The reset is a good idea. Once you reset, the time and all diagnostics screens are wiped out. The first download should set the time and add the download schedules and times. Once you have the "listings" download you should be able to select your provider and it should start populating. If after tomorrow you don't have the option to select the provider let us know and we can give you a list of the different TVGOS diagnostic screens to check. Also, provide your cable provider and the general area that you live.

P.S. Did you go through the setup menu again and set your area code and other information?

The reset is a good idea. Once you reset, the time and all diagnostics screens are wiped out. The first download should set the time and add the download schedules and times. Once you have the "listings" download you should be able to select your provider and it should start populating. If after tomorrow you don't have the option to select the provider let us know and we can give you a list of the different TVGOS diagnostic screens to check. Also, provide your cable provider and the general area that you live.

P.S. Did you go through the setup menu again and set your area code and other information?

The reset I did (using the 653.. code) didn't reset the time or zipcode information-- if I do a reset of the TV using the pin code, that will do it. Perhaps that is what I should do. I'll know more once I get home this evening.

The reset I did (using the 653.. code) didn't reset the time or zipcode information-- if I do a reset of the TV using the pin code, that will do it. Perhaps that is what I should do. I'll know more once I get home this evening. I thought it reset both on the next download. I never use the system reset and I know my time was reset. It was either the firmware update or the next download that did it so report back later when you check your diagnostics screens.

Its been 24 hours since I updated my firmware to 1.5.2 and still nothing on TVGOS. I don't even have the time set.

I did not run through the setup again as it listed everything correctly when I entered setup... Should I have run through the setup again? Should I use the reset codes?

I'm going to run through the setup again and see if that helps tomorrow.

Hi guys,

Anyone from BC Canada with the problem with the TVGOS, I am on shaw cable and am wondering if anyone else has the same issue. NO DATA. I have tried every postal code and every combination and all I have gotten is frustrated. If anyone can help that would be great.

Toshiba is sending me the same update. I am excited about it. The techician seems sharp and wants to get us taken care of. My understanding he is also send a 1.5.2 update.

I've received the 1.5.2 update and you need not "leave the card in" after the install. Why they don't post the file to the Internet or email it is beyond me. Oh, yeah, I forgot the yahoo factor.

The diagnostics screens are "read only" and there is no way to force the time or VBI channel. All of that information comes from the downloads sent by TVGOS based on your area code.

Did you get that from the 800 number folks at TVGOS customer service? I for one would love to have a look at the programmer's manual for this system, or the source. Who wants to chip in and try to bribe the info out of them?

Guys, so what's the verdict on the test software? I haven't lost my edits yet since upgrading to the 1.5.2 (knock on wood).

Guys, so what's the verdict on the test software? I haven't lost my edits yet since upgrading to the 1.5.2 (knock on wood).

I've been trying to follow this thread and have hesitated posting any questions, but I think the time is ripe to ask a couple consolidation questions:

Is 1.5.2 the "permanent" version of those temporary software fixes (which required the SD card to remain in the TV)? And does it fix all outstanding issues the TVG? (By that I mean both data acquisition, data dump, and channel position editing. If there are others, I haven't picked up on them.)

I myself have 1.5.0 which fixes the cablecard. I'd heard some people have 1.5.1, but was never sure about what was different about that. Or maybe introduced a new bug.

I'm still not using my TV that much (basement is "almost" finished--coax yet to go), but with my occasional use I haven't noticed any data dumping. (Of course with my infrequent use it could be dumping and reloading without me noticing.) Because I've been aware of the channel edit retention issue, I haven't changed from the default order.

And finally, are some/all of these TVG fixes also being sent as patches, which would be equivalent to 1.5.2? I've posed this question before, as to whether we ultimately can or need to update firmware through Toshiba to make the downloaded patches permanent. Or perhaps there are things which can only be fixed through the SD update. Is 1.5.2 freely available yet?

Guys, so what's the verdict on the test software? I haven't lost my edits yet since upgrading to the 1.5.2 (knock on wood).

Unforunately, I've got nothing. No time, no data for TVGOS and it's been about 4-5 days. I've reset the TV (pin code) and the TVG (653..) and waited-- and waited. If anyone has any suggestions they would be appreciated.

It does, however, appear to be pulling the correct ratings for whatever show I happen to be watching. (ya know, the TV-M, TV-Y, etc). Don't know if that counts for anything, but thought I'd toss it out there. I don't suspect that could be coming from anywhere else besides the TVGOS system.

Looks like Toshiba has a little more work to do (at least for me).

I upgraded to 1.5.2 and have not yet seen any data pulled down. It has been 4-5 days. I have not had time to call Toshiba and get them to go through any service menus yet to see where the problem is.

I upgraded to 1.5.2 and have not yet seen any data pulled down. It has been 4-5 days. I have not had time to call Toshiba and get them to go through any service menus yet to see where the problem is.Who is your cable provider and what area are you in? I know people with Cablevision have problems in getting the VBI data. I have never had a problem getting the TVGOS data. My problems have been related to the data resetting or the channel edits reverting back to the defaults. I have Comcast. Also, what are you connected with? Is it cable card, STB, OTA? Are you connected to ANT1?

What the heck... I turned my TV on last night and all of a sudden had TVGOS information! I wonder why it took that long to get to my TV?

I have the cable connected directly to ANT1. (I now also have cable to a cable box feeding the TV via Component video on the S.A. 3250HD)

Now if you start counting the days since I got Digital Cable turned on, it is right at about 3 days... I wonder if maybe digitial cable gave me another PBS station that had a better signal to use?

I'm with Knology in Huntsville Alabama. (No cable cards available yet.)

Off topic with this post, but relevent to the thread... I am not sure I care for TVGOS. I love the way it looks, but I wish there was a way to have the channels ordered by the tuner number. I don't feel like going through and manually fixing each channel.

Plus, with a cable box I can't use the TVGOS to tune to any of the new channels I now have. Which means I have to use the really ugly SA3250 Guide.

Off topic with this post, but relevent to the thread... I am not sure I care for TVGOS. I love the way it looks, but I wish there was a way to have the channels ordered by the tuner number. I don't feel like going through and manually fixing each channel.I can understand your point but there are probably others who want them all on the same guide and don't want to switch between tuners. The editing wouldn't be a big deal if the edits would be maintained once you made them. That is the big question right now. Keep us informed if the guide continues to populate.

I posted this thread in the HM/HMX Owners thread but I thought I would post it here as well since many of you update your firmware like me.

I just started experiencing a strange problem and I am wondering if it is related to the 1.5.2 firmware I added about a week or so ago. Periodically, I will turn on the TV and the audio is distorted. It almost sounds like it's under water. if I turn off the TV and then turn it back on again it is fine. I know it is the TV as I have a STB with audio connected directly to my receiver and the audio is fine. Anyone else experience this problem?

I've received the 1.5.2 update and you need not "leave the card in" after the install. Why they don't post the file to the Internet or email it is beyond me. Oh, yeah, I forgot the yahoo factor.

In addition to the 1.5.2 they sent me a prototype update to try. The reason it must be left on the card is so I can go back to the 1.5.2 if it doesn't work.

My main problem has been TVGOS resetting losing my custom channel lineups and listings. I have had this in my TV for a week and a half. It reset the day after I installed it up but hasn't since. This is the longest it has worked for me. So they may be on to something

Spoke too soon--- We had storm go through and it reset

I have been running 1.5.2 software in my 52HMX94 for over a week and I have learned a great deal in that time. I have a Motorola cablecard in and that is the basis of my problem. After TWC abandoned me and after a few conversations with the TVGOS/GemStar folks, I realized I was on my own.

I am sure now that my TV gets nothing through the CC. After trying three cards, TWC put in a special "open" card, open to everything except the pay-per-view and adult (damn!) stuff. Before I go on, let me tell you that having in excess of 200 some channels really is just too much, especially without TVGOS. Anyway, the installation supervisor (I ran through two regular cableguys) told me over a week ago that he would be back the next day with another CC pre-set to our program lineup and that was the last we saw of him.

After two days of no TVGOS, I attached a pair of rabbit ears to the set and lo, TVGOS data--no program data, but time and channel lineups appeared. Then I got the clever idea of putting plain 'ol cable in place of the rabbit ears. Lo, again I got data, and now the cablecard lineup was there, but still no program data. I also discovered that the system will set it's time first and long before any other data arrives. That is very important if you have a Symbio. Once time is set in the TVGOS, you can use the VCR function; i.e., pre-programmed manual record.

When I put raw cable into the (2nd) antenna jack I also told TVGOS that it was cable. So I had CC in antenna 1 and cable in antenna 2. The system got so confused I had to do a hard boot. When I told the thing that the raw cable was just an antenna, then the cable lineups came in ok. I still have no program data and I think I know why. The CC gets WGN Chicago in two places, the normal slot and then again where our local CBS affiliate (KBMT) should be. Guess who is shipping TVGOS data digitally? Yep. So, at some point TWC is going to remember that I have a magic CC and they will come calling. Until then, we can watch it all, we just have to go online to figure out what is there. <sigh>

Now that the price has finally dropped on the D* HD Tivo, I'm going to sell my 2 month old Symbio. I'm tired of waiting for Toshiba to work out all the TVGOS kinks. I've listed it on Ebay and I'll give free shipping any forum member who buys it using the Buy it Now option. I believe it is one of the only Symbios listed right now. My Ebay Id is the same. Make sure you identify yourself as a forum member.

Edit: This is no longer available. Thanks George. I hope you enjoy it.

I have been running the test software (version 255.6.1) for about 10 days now and I just realized last night I had lost it (the tv was back to version 1.5.1). I think this was because the TV reset itself when I hooked up the DVI-HDMI cable for the new dual tuner DVR cable box I got. Also the channel edits reset at the same time so now I have to start testing all over again. I had seen an improvement before that though. I had no lineup resets in that 10 day period and every Symbio recording I scheduled worked.


Jeff

I posted this thread in the HM/HMX Owners thread but I thought I would post it here as well since many of you update your firmware like me.

I just started experiencing a strange problem and I am wondering if it is related to the 1.5.2 firmware I added about a week or so ago. Periodically, I will turn on the TV and the audio is distorted. It almost sounds like it's under water. if I turn off the TV and then turn it back on again it is fine. I know it is the TV as I have a STB with audio connected directly to my receiver and the audio is fine. Anyone else experience this problem? So I take it that none of you that are running 1.5.2 have experienced this problem. It reoccured today when I first turned on the TV. Once you turn it off and then on again the audio is fine. :confused: