I have been running the test software (version 255.6.1) for about 10 days now and I just realized last night I had lost it (the tv was back to version 1.5.1). I think this was because the TV reset itself when I hooked up the DVI-HDMI cable for the new dual tuner DVR cable box I got. Also the channel edits reset at the same time so now I have to start testing all over again. I had seen an improvement before that though. I had no lineup resets in that 10 day period and every Symbio recording I scheduled worked.


Jeff

I have been running the same test. I kept the disc in the TV and still am running 255.6.1. My only issues is the day after I installed it reset, and we had a brief power outage a couple days ago. It turned on all the TVGOS stations losing my custom lineup. But I didn't lose the listings.

So I take it that none of you that are running 1.5.2 have experienced this problem. It reoccured today when I first turned on the TV. Once you turn it off and then on again the audio is fine. :confused:


I haven't seen the problem

So I take it that none of you that are running 1.5.2 have experienced this problem. It reoccured today when I first turned on the TV. Once you turn it off and then on again the audio is fine. :confused:

I haven't or heard anything like that. Are you going through the optical out?

Edit: Re-read your original post-- can't say that I have any wisdom here. :(

I have been running the test software (version 255.6.1) for about 10 days now and I just realized last night I had lost it (the tv was back to version 1.5.1). I think this was because the TV reset itself when I hooked up the DVI-HDMI cable for the new dual tuner DVR cable box I got. Also the channel edits reset at the same time so now I have to start testing all over again. I had seen an improvement before that though. I had no lineup resets in that 10 day period and every Symbio recording I scheduled worked.


Jeff

On the rare times when my Symbio manages to record something....after I watch it no matter how I get back to the TV tuners it causes all my TVG Edits to be lost. Have you had this problem?

On the rare times when my Symbio manages to record something....after I watch it no matter how I get back to the TV tuners it causes all my TVG Edits to be lost. Have you had this problem?

I always hit STOP or INPUT to exit the Symbio recording. It always seemed like if I hit TV GUIDE while playing a recorded program, all my channel edits reset. I just confirmed that this is still happening even with the test software.

Jeff

I have been running the same test. I kept the disc in the TV and still am running 255.6.1. My only issues is the day after I installed it reset, and we had a brief power outage a couple days ago. It turned on all the TVGOS stations losing my custom lineup. But I didn't lose the listings.


So if you leave the memory card in all the time then if you get a power outage it keeps the test software? That's good. I had taken mine out since the instructions said so but I was pretty sure I was told on the phone that this card would be left in.


Jeff

I posted this thread in the HM/HMX Owners thread but I thought I would post it here as well since many of you update your firmware like me.

I just started experiencing a strange problem and I am wondering if it is related to the 1.5.2 firmware I added about a week or so ago. Periodically, I will turn on the TV and the audio is distorted. It almost sounds like it's under water. if I turn off the TV and then turn it back on again it is fine. I know it is the TV as I have a STB with audio connected directly to my receiver and the audio is fine. Anyone else experience this problem?

Hasn't happened to me yet, but I never installed 1.5.2 yet. I had 1.5.1 but now running the test software. Never any audio problems.

Jeff

Thanks for the response guys. This morning it was fine so I guess I will have to monitor it. I don't know if it is related but I haven't received any listings since Saturday but the download schedule looks like it is taking place at the appropriate times. The last time this happened there was a problem with the VBI from the local PBS channel. I'll have to call Cheryl this morning and see if she is aware of anything. One thing I have been getting in the state is "Blacklisted". Has anyone seen this state on the VBIDL page?

Well I tried the hard reset (pulled the plug) to see if it corrects the audio problem I was having and now I was presented with the "choose your provider" option and all the channel edits were lost. Since I wasn't getting any downloads since Saturday it may be a good thing so we'll see if the guide starts populating again. I will say that the edits had maintained since the 1.5.2 update so perhaps things are looking up.

So if you leave the memory card in all the time then if you get a power outage it keeps the test software? That's good. I had taken mine out since the instructions said so but I was pretty sure I was told on the phone that this card would be left in.


Jeff

When I spoke to Toshiba I asked them about it because that was the instructions the first card that failed. They said it was OK to leave the new one in.

I always hit STOP or INPUT to exit the Symbio recording. It always seemed like if I hit TV GUIDE while playing a recorded program, all my channel edits reset. I just confirmed that this is still happening even with the test software.

Jeff

Did this happen with the 255.6.1 you are trying, or was it after the TV went back to 1.5.2? Are there any other tricks you have learnt about Symbio? I purchased the one from billbillw. I have been seeing such a great improvement with TVGOS and at the price I thought it was worth the chance

Thanks for the response guys. This morning it was fine so I guess I will have to monitor it. I don't know if it is related but I haven't received any listings since Saturday but the download schedule looks like it is taking place at the appropriate times. The last time this happened there was a problem with the VBI from the local PBS channel. I'll have to call Cheryl this morning and see if she is aware of anything. One thing I have been getting in the state is "Blacklisted". Has anyone seen this state on the VBIDL page?

Hi all,

I've been monitoring this thread for a while now trying to learn about TVGOS. I've owned a Toshiba XS34 dvd recorder for three months now, and have had problems pertaining to the TV Guide. It has not updated for three weeks and the VBI channel does not set to the PBS station anymore. As for the blacklisted state on the VBIDL page, I have this on my first DLID 27 listing.

Did this happen with the 255.6.1 you are trying, or was it after the TV went back to 1.5.2? Are there any other tricks you have learnt about Symbio? I purchased the one from billbillw. I have been seeing such a great improvement with TVGOS and at the price I thought it was worth the chance

Yes it still happens with the 255.6.1 software.


Jeff

After my hard reset to try and correct the intermittent audio problem I was having I was asked to choose my lineup again and all the edits were lost. Until that time they had been maintaining. Since that time, I started getting downloads again and I have now edited the lineup again to see how long it holds. It appears TVGOS has corrected most of the channels that I had to turn on manually and I only needed to turn on one, DIY at channel 121. I still have to turn off all the ones I don't subscribe to and that is the biggest pain in my you know what. Cheryl has not been able to tell me why that happens and if they could resolve that issue my edits would be minimal.

For those of you who have the experimental software do you still get the unsubscribed channels turned on in your lineup like me?

After my hard reset to try and correct the intermittent audio problem I was having I was asked to choose my lineup again and all the edits were lost. Until that time they had been maintaining. Since that time, I started getting downloads again and I have now edited the lineup again to see how long it holds. It appears TVGOS has corrected most of the channels that I had to turn on manually and I only needed to turn on one, DIY at channel 121. I still have to turn off all the ones I don't subscribe to and that is the biggest pain in my you know what. Cheryl has not been able to tell me why that happens and if they could resolve that issue my edits would be minimal.

For those of you who have the experimental software do you still get the unsubscribed channels turned on in your lineup like me?

I do..... The ones that irritate me the most are all of the music channels. There never are listings for the music channels and the only listing TVGOS gives for a music channel is MC, with no description of the channel. I wish TVGOS would turn them off.

My system (52HMX94/Symbio/TVGOS) is now working perfectly. In fact, when it works it is great. I steer clear of any program changes, I have not edited anything since things started working. I have found that the search function eases the burden of so many channels and programs. My guide is loaded up for a week and I just browse categories to determine what to watch. I 've become spoiled with HD as well (reminds me of when TV went color, my dad taught TV repair and we were one of the first families on the block with a set).

As for the Symbio, it works great and the pause function is like getting leather and electric windows in a car--once you have it you can't go back to the old ways. I just wish Toshiba had put less than a one minute minimum on the skip function.

I do..... The ones that irritate me the most are all of the music channels. There never are listings for the music channels and the only listing TVGOS gives for a music channel is MC, with no description of the channel. I wish TVGOS would turn them off.George, I can't really see counting the music channels in the same category as there is something on the channel, you just don't want to have it in your guide. That, to me, is understandable. I can't accept the fact that channels that don't even have audio or video on them are turned on. I only subscribe to HBO so every time the edits revert back I have to turn off ALL the Cinemax, The Movie Channel, Showtime, Starz and Playboy channels plus the four Fox Sports Tier channels. That's about 40 channels. :mad:

After my hard reset to try and correct the intermittent audio problem I was having I was asked to choose my lineup again and all the edits were lost. Until that time they had been maintaining. Since that time, I started getting downloads again and I have now edited the lineup again to see how long it holds. It appears TVGOS has corrected most of the channels that I had to turn on manually and I only needed to turn on one, DIY at channel 121. I still have to turn off all the ones I don't subscribe to and that is the biggest pain in my you know what. Cheryl has not been able to tell me why that happens and if they could resolve that issue my edits would be minimal.

For those of you who have the experimental software do you still get the unsubscribed channels turned on in your lineup like me?


Yes. I have noticed no difference in the lineup with the experimental software. The only difference I have noticed so far is I haven't missed a Symbio recording yet. I can still accidentally force a reset of the channel edits by accesing the guide while a recording is playing or sometimes while on another input. Also I have noticed that since I hooked up a cable box with DVI - HDMI cable, occasionally when I switch to that input the TV shuts itself off and resets and I lose the experimental software and have to reinstall it. This of course also resets the channel lineup edits. I haven't had time to figure out why this is happening yet.


Jeff

Also I have noticed that since I hooked up a cable box with DVI - HDMI cable, occasionally when I switch to that input the TV shuts itself off and resets and I lose the experimental software and have to reinstall it. This of course also resets the channel lineup edits. I haven't had time to figure out why this is happening yet.


JeffJeff, What STB do you have? I have the Motorola 6412 using DVI>HDMI and I haven't had that particular problem. I do, occasionally get a black screen when I have been on another input for a long period of time and switch back to the HDMI input. Usually, I have to switch to (if I had been using the other HDMI input to watch DVD's) or back to the ANT input and then back to the HDMI input to restore the picture. I think it has something to do with the handshaking as when I switch back the STB displays "DL" for a brief period before the connection is restored. I never have this problem with the DVD player using HDMI so it must be related to the Motorola STB and the display.

P.S. Since the hard reset the downloads have been working consistently and I haven't lost any edits. Let's hope this continues.

Jeff, What STB do you have? I have the Motorola 6412 using DVI>HDMI and I haven't had that particular problem. I do, occasionally get a black screen when I have been on another input for a long period of time and switch back to the HDMI input. Usually, I have to switch to (if I had been using the other HDMI input to watch DVD's) or back to the ANT input and then back to the HDMI input to restore the picture. I think it has something to do with the handshaking as when I switch back the STB displays "DL" for a brief period before the connection is restored. I never have this problem with the DVD player using HDMI so it must be related to the Motorola STB and the display.

P.S. Since the hard reset the downloads have been working consistently and I haven't lost any edits. Let's hope this continues.

I have the same STB, Motorola 6412. When I switch to that HDMI input, I notice my STB display says "DVI" briefly then the pic comes up. Once in awhile this causes the reboot. Very aggravating. Also when I first switch to the STB the picture looks like it is a 4:3 image shifted to the left with a partial 4:3 image beside it on the right. Changing channels on the STB or accessing the menu clears this up.

I still lose channel lineup edits if I forget and press the TV Guide button while the TV is on another input source.


Jeff

I have the same STB, Motorola 6412. When I switch to that HDMI input, I notice my STB display says "DVI" briefly then the pic comes up. Once in awhile this causes the reboot. Very aggravating. Also when I first switch to the STB the picture looks like it is a 4:3 image shifted to the left with a partial 4:3 image beside it on the right. Changing channels on the STB or accessing the menu clears this up.

I still lose channel lineup edits if I forget and press the TV Guide button while the TV is on another input source.


JeffJeff, Sorry to hear you are still having problems with the edits. So far mine have continued to stay intact (knock on wood).

Yes. I have noticed no difference in the lineup with the experimental software. The only difference I have noticed so far is I haven't missed a Symbio recording yet. I can still accidentally force a reset of the channel edits by accesing the guide while a recording is playing or sometimes while on another input. Also I have noticed that since I hooked up a cable box with DVI - HDMI cable, occasionally when I switch to that input the TV shuts itself off and resets and I lose the experimental software and have to reinstall it. This of course also resets the channel lineup edits. I haven't had time to figure out why this is happening yet.


Jeff

The experimental software is working great for me. The only times I lost the edits were during a power outage and since I picked up a Symbio I had to see if pressing the guide key forces a reset (it does). What I think is important to note that during these resets, I did not lose the listings as I have in the past.

Yes. I have noticed no difference in the lineup with the experimental software. The only difference I have noticed so far is I haven't missed a Symbio recording yet. I can still accidentally force a reset of the channel edits by accesing the guide while a recording is playing or sometimes while on another input. Also I have noticed that since I hooked up a cable box with DVI - HDMI cable, occasionally when I switch to that input the TV shuts itself off and resets and I lose the experimental software and have to reinstall it. This of course also resets the channel lineup edits. I haven't had time to figure out why this is happening yet.


Jeff

The experimental software is working great for me. The only times I lost the edits were during a power outage and since I picked up a Symbio I had to see if pressing the guide key forces a reset (it does). What I think is important to note that during these resets, I did not lose the listings as I have in the past.

Note I am using a cable card and not a cable box

I can still accidentally force a reset of the channel edits by accesing the guide while a recording is playing or sometimes while on another input. Jeff, what input are you on when this happens. I am almost ALWAYS on the HDMI input for my cable box when I access the TV guide and it never has reset the edits for me. The one thing I will add is I don't use the stock remote but a Radio Shack JP1 programmable remote. Here is how I access it. The TV is on the HDMI (cable input). I select the TV function on the remote and then select the guide function which brings up the TVGOS menu. The top channel listed is the "HDMI" channel I am on but all TVGOS channels are listed in the order following this channel. When done I press the "exit" function on the remote and the the cable function to reactivate the remote functions for the cable box.

P.S. I don't have experimental firmware but the 1.5.2 and I haven't lost the edits. I'm thinking the experimental software is only related to the Symbio and not the TVGOS edit problem but I could be wrong.

I have the lastest Toshiba firmware upgrade, I believe it's 1.52 or something like that (just got it a week ago).

I lose my channels edits, so I have to manually sort thru 300 channels to find what I want to watch. Very, very annoying! Anyone know of a fix for this? The edit will stay until I turn the TV off, and when I turn it back on, my edits are gone. DOH!

I use a cable card with my 52hm94 if that matters at all...

I have the lastest Toshiba firmware upgrade, I believe it's 1.52 or something like that (just got it a week ago).

I lose my channels edits, so I have to manually sort thru 300 channels to find what I want to watch. Very, very annoying! Anyone know of a fix for this? The edit will stay until I turn the TV off, and when I turn it back on, my edits are gone. DOH!

I use a cable card with my 52hm94 if that matters at all...

I have a 62HM94 with cable card the only time I lose the edits is when I lose power to the set. It has happened several times in the past few months due to storms. I am not losing the listings just my edits. It will happen on even a slight interuption.

I lose my channels edits, so I have to manually sort thru 300 channels to find what I want to watch. Very, very annoying! Anyone know of a fix for this? The edit will stay until I turn the TV off, and when I turn it back on, my edits are gone.When you say you turn off the TV are you just powering off with the remote or are you shutting off an outlet strip or something that is completely removing the AC from the TV?

When you say you turn off the TV are you just powering off with the remote or are you shutting off an outlet strip or something that is completely removing the AC from the TV?


I'm just powering off with the remote. Pretty annoying spending 20 minutes doing your edits only to have it revert back when I turn the TV off!

I'm just powering off with the remote. Pretty annoying spending 20 minutes doing your edits only to have it revert back when I turn the TV off!I agree that it must be annoying. The strange thing is I have the same firmware and it doesn't happen to me. Have you tried the TVGOS reset to see if that does anything? You are the first one that I know of that is losing edits on power off of the set. I haven't lost mine since the 1.5.2 firmware (knock on wood).

I have the same STB, Motorola 6412. When I switch to that HDMI input, I notice my STB display says "DVI" briefly then the pic comes up. Once in awhile this causes the reboot. Very aggravating. Also when I first switch to the STB the picture looks like it is a 4:3 image shifted to the left with a partial 4:3 image beside it on the right. Changing channels on the STB or accessing the menu clears this up. Jeff, have you experienced the problem with the STB picture not showing up if you are on the ANT or other HDMI input for a period of time and then switch back to the HDMI input on the STB? This used to happen sporadically but it seems to have increased since the latest firmware on the 6412. I have to switch back and forth between the ANT and HDMI input some times more than once to get the picture back. I'm thinking it has to do with the HDCP and or handshaking between the DVI of the STB and the HDMI input of the Toshiba. I don't ever have a problem getting a picture on the Sony DVD but that is HDMI>HDMI as opposed to DVI>HDMI.

I'm just powering off with the remote. Pretty annoying spending 20 minutes doing your edits only to have it revert back when I turn the TV off!

Something is definitely wrong. I had all sorts of issues until I got a working CableCard. I disconnected the OTA rabbit ears, the edits reset twice and then everything settled down. I noticed that the "Host Chan" changed, as expected. Now I just checked and I have "no listing" for all of my channels a week from now. I'll check tomorrow to see if they get populated, if so then I think I am home free and the d*mn thing is finally working. The Symbio is working great and recording off the TVGOS. It's nice when it works--search for a show or movie, have it record overnight or while at work. The pause/FF feature gives new meaning to American advertiser-based programming.

Anyway, the TVGOS software is "touchy". If it senses anything wrong (corrupted data) it resets--this has been observed and a Toshiba tech told me it was a known problem. Apparently they can modify the TVGOS software remotely--I am not sure I believe that. As far as I can tell, TVGOS is built into the Seine's program, and that can only be updated from an SD card. I welcome better knowledge.

Now I just checked and I have "no listing" for all of my channels a week from now. I'll check tomorrow to see if they get populated, if so then I think I am home free and the d*mn thing is finally working. The Symbio is working great and recording off the TVGOS. It's nice when it works--search for a show or movie, have it record overnight or while at work. The pause/FF feature gives new meaning to American advertiser-based programming.

Anyway, the TVGOS software is "touchy". If it senses anything wrong (corrupted data) it resets--this has been observed and a Toshiba tech told me it was a known problem. Apparently they can modify the TVGOS software remotely--I am not sure I believe that. As far as I can tell, TVGOS is built into the Seine's program, and that can only be updated from an SD card. I welcome better knowledge. The downloads do not occur all at once. Here is the sequence:

The download always gives DAY1, DAY2, and DAY8. Each day the the previous day is stored so on the next day you will have DAY1, DAY2, DAY7 and DAY8. So it takes six days to get the complete 8 day listing assuming you have the TV off for one of the four scheduled download times.

1,2,8
1,2,7,8
1,2,6,7,8
1,2,5,6,7,8
1,2,4,5,6,7,8
1,2,3,4,5,6,7,8

Also, TVGOS can remotely update your TVGOS software version through the downloads but they haven't released an update in the last few months. This is separate from the Toshiba firmware.

Well my edits held up overnight for the 1st time. I went ahead and did a full edit today after I saw the few edits I made didn't revert back. We'll see tomorrow if they all stay. Crossing my fingers!

Jeff, have you experienced the problem with the STB picture not showing up if you are on the ANT or other HDMI input for a period of time and then switch back to the HDMI input on the STB? This used to happen sporadically but it seems to have increased since the latest firmware on the 6412. I have to switch back and forth between the ANT and HDMI input some times more than once to get the picture back. I'm thinking it has to do with the HDCP and or handshaking between the DVI of the STB and the HDMI input of the Toshiba. I don't ever have a problem getting a picture on the Sony DVD but that is HDMI>HDMI as opposed to DVI>HDMI.

Kdog, this is definetly a DVI to HDMI issue that I had even with older firmare 1.5.1
I believe the problem lies in the way HDMI turns off when it is not the active input or when the TV is off. It drove me crazy at first and I actually sent back my STB for a replacement. Of course the replacement had the same problem.

I found that powering the STB off, then back on worked best. I had to reprogram my macros to turn off the STB everytime I turned off the TV or changed inputs. What a pain. I have since replaced my DVI STB with an HDMI unit and don't have any handshake problems anymore. I don't know if the 6412 actually turns off the DVI when you hit the power button or not. I've never used that STB.
I just love how the industry says HDMI and DVI are compatible, but then these problems surface.

Jeff, what input are you on when this happens. I am almost ALWAYS on the HDMI input for my cable box when I access the TV guide and it never has reset the edits for me. The one thing I will add is I don't use the stock remote but a Radio Shack JP1 programmable remote. Here is how I access it. The TV is on the HDMI (cable input). I select the TV function on the remote and then select the guide function which brings up the TVGOS menu. The top channel listed is the "HDMI" channel I am on but all TVGOS channels are listed in the order following this channel. When done I press the "exit" function on the remote and the the cable function to reactivate the remote functions for the cable box.

P.S. I don't have experimental firmware but the 1.5.2 and I haven't lost the edits. I'm thinking the experimental software is only related to the Symbio and not the TVGOS edit problem but I could be wrong.


I don't think the remote has anything to do with it. I either use the Toshiba remote or a Radioshack 8-1 JP1 programmable remote. Either way, when I access the TVGOS, it shoul still be sending the same signal to the TV.

I have since disconnected the DVI-HDMI hookup of the STB since it was causing too many reboots of the TV when it did the "handshake". This happened whether the STB was on or off before switching to that HDMI input. I am just using component connections on it now. I let Paul @ Toshiba know about this problem when I spoke to him last week. I figured I could not reliably test the "test" software to see if it corrected other problems if the TV kept rebooting itself (and reverting back to the 1.5.1 software) when I switched to the STB.

I don't think I ever tried accessing the TVGOS while I was on the HDMI input for the box but I know several times in the past while I was on the DVD player input (component connection) and brought up the TVGOS it has reset my channel lineup edits. Not every time, just once in awhile. Now if I am playing a recording on the Symbio, if I try to bring up the TVGOS while I am on this input (IEEE-1394) it will reset my edits every time. This is what I really want to see corrected because I prefer to use the TVGOS interface to sort through my recorded programs.

I just tried again bringing up the TVGOS while on the STB (component) and DVD (component) inputs and it held the edits this time so we'll see. I'll keep testing this periodically. I've also been testing scheduling recordings at various times of the day/night and so far it has not missed any like it was before. But who knows if this is something that the test software corrected or maybe something that changed in the TVGOS data?



Jeff

Quote:
Originally Posted by kdog044
Jeff, have you experienced the problem with the STB picture not showing up if you are on the ANT or other HDMI input for a period of time and then switch back to the HDMI input on the STB? This used to happen sporadically but it seems to have increased since the latest firmware on the 6412. I have to switch back and forth between the ANT and HDMI input some times more than once to get the picture back. I'm thinking it has to do with the HDCP and or handshaking between the DVI of the STB and the HDMI input of the Toshiba. I don't ever have a problem getting a picture on the Sony DVD but that is HDMI>HDMI as opposed to DVI>HDMI.



Kdog, this is definetly a DVI to HDMI issue that I had even with older firmare 1.5.1
I believe the problem lies in the way HDMI turns off when it is not the active input or when the TV is off. It drove me crazy at first and I actually sent back my STB for a replacement. Of course the replacement had the same problem.

I found that powering the STB off, then back on worked best. I had to reprogram my macros to turn off the STB everytime I turned off the TV or changed inputs. What a pain. I have since replaced my DVI STB with an HDMI unit and don't have any handshake problems anymore. I don't know if the 6412 actually turns off the DVI when you hit the power button or not. I've never used that STB.
I just love how the industry says HDMI and DVI are compatible, but then these problems surface.


I'm giving up on the DVI-HDMI connection for now. I'll stick with component. I did have all kinds of strange problems with the 6412 STB connected DVI-HDMI. Sometimes, like kdogg said, no picture would show up and I'd have to switch back and forth between inputs. Also every time the picture would come up on the first try it would look like a 4:3 image shifted to the left with another partial 4:3 image beside it on the right. Changing channels on the STB or bringing up the STB menu or guide fixed that. I'm probably going to get rid of the STB all together. Since the Symbio has been recording reliably, I don't use the DVR in the box and really I prefer the TVGOS layout over the I-Guide in the box.


Jeff

I'm giving up on the DVI-HDMI connection for now. I'll stick with component. I did have all kinds of strange problems with the 6412 STB connected DVI-HDMI. Sometimes, like kdogg said, no picture would show up and I'd have to switch back and forth between inputs. Also every time the picture would come up on the first try it would look like a 4:3 image shifted to the left with another partial 4:3 image beside it on the right. Changing channels on the STB or bringing up the STB menu or guide fixed that. I'm probably going to get rid of the STB all together. Since the Symbio has been recording reliably, I don't use the DVR in the box and really I prefer the TVGOS layout over the I-Guide in the box.


JeffJeff, I've had the same issues with the split screen and occasionally the blue men syndrome where everything has a blue tint. FYI, Motorola has a new 6412 out with HDMI. I love the dual tuner so worse case is I switch to component input or hope that Comcast gets the newer STB's with HDMI and hopefully the problem goes away. I did notice that the problem happens a lot more frequently since the last firmware update on the STB.

TVGOS was working pretty good for me the last month or so. It stop adding new listings last Thursday or Friday so I will be going into the no listing mode Thursday.

Anyone else seeing the same thing? I emailed Toshiba and they told me the same thing happened to the TV they have in the lab.

TVGOS was working pretty good for me the last month or so. It stop adding new listings last Thursday or Friday so I will be going into the no listing mode Thursday.

Anyone else seeing the same thing? I emailed Toshiba and they told me the same thing happened to the TV they have in the lab. Mine has been working fine for the last few weeks or so. I did have a similar problem a while back and TVGOS said there was a problem with my local PBS station and the VBI data that was corrected a few days later. I would try a TVGOS reset if it stopped working for more than a few days.

Well my edits only saved for 2 days. I caught it in the act today. I was watching TV as normal, switched to a digital channel and it didn't come on right away. Then the TV popped up with the "Aquiring channel information" (it's a cable card pop up screen). After it was done, all of my edits were gone. WTF is going on here!!! This is beyond annoying.

Anyone know of a fix or have similar problems?

The cable card reset happens to me several times a week. And I lose the edits because of it. I have Comcast and need to call them to see if for some reason they send out periodic rests to the system.

Mine has been working fine for the last few weeks or so. I did have a similar problem a while back and TVGOS said there was a problem with my local PBS station and the VBI data that was corrected a few days later. I would try a TVGOS reset if it stopped working for more than a few days.

Reset seems to be working and it is filling up, thanks for this and also for the explanation in another one of your posts how TVGOS fills. That is exactly what is happening

I just found this thread. I have a 52HMX94, with a SA CC in ANT 1. No TVGOS at all. I added a set of rabbit ears to ANT 2 and re-did the setup, and now I have channels in the TVGOS, but no program listings. The STRANGE thing is, about half of my channels have video now, but no audio. WTF?!?! It seems ALL of my HD channels act this way.

I am running 1.5.2, with Adelphia cable in Lorain, OH. Has anyone seen this audio issue before? I'm about ready to ditch the cable card...this trouble is just not worth it. I have a call into Toshiba, and they told my that the TV Guide folks would call me back, within a month or two. WTF?!?!

uh2

I just found this thread. I have a 52HMX94, with a SA CC in ANT 1. No TVGOS at all. I added a set of rabbit ears to ANT 2 and re-did the setup, and now I have channels in the TVGOS, but no program listings. The STRANGE thing is, about half of my channels have video now, but no audio. WTF?!?! It seems ALL of my HD channels act this way.

I am running 1.5.2, with Adelphia cable in Lorain, OH. Has anyone seen this audio issue before? I'm about ready to ditch the cable card...this trouble is just not worth it. I have a call into Toshiba, and they told my that the TV Guide folks would call me back, within a month or two. WTF?!?!

uh2 Did you always have the cable card? If not, did you get TVGOS with the direct cable connection to ANT1? Mine has worked from the time I had cable and continued to work with the cable card with no audio problems. I have Comcast and the Motorola card. What is your local PBS station? Did you check the TVGOS diagnostics pages?

The cable card reset happens to me several times a week. And I lose the edits because of it. I have Comcast and need to call them to see if for some reason they send out periodic rests to the system. Mine has never reset and I have Comcast. I would suspect a faulty card or a signal problem. If the signal is not strong enough this might explain the card trying to acquire the channels again. I would definitely have Comcast check the signal and perhaps see if they can swap the card.

I don't know who set up the poll, but TVGOS seems to be working more for people. Could the poll be reset so we can see more current information on how it is working?

Update:

Last night I entered the TVGOS reset code, then proceeded to disconnect the cable card. I left the actual cable connected to ANT 1 and the rabbit ears to ANT 2. As soon as I tried to go to the TVGOS menu, I was prompted to select my cable provider. I have NEVER seen this screen before. In 3-4 weeks of trying to get this to work, this is the first time I was prompted for this, and it happened while the cable card was disconnected.

I let it sit overnight, and tried watching TV this AM @ 8. No HD channels....most channels gone. I came home from work today at 4 and it looks like all the channels are back, audio and video. The TVGOS is populated with channels, but no actual program listings.

Udell

I don't know who set up the poll, but TVGOS seems to be working more for people. Could the poll be reset so we can see more current information on how it is working?

I started the poll when I started this thread. I checked the FAQ and I don't see any way to remove it or reset it. If I try to edit my first post, that's all I can do. There is nothing I can find to do anything with the poll so I guess it's stuck there. I can't even vote again!


Jeff

I came home from work today at 4 and it looks like all the channels are back, audio and video. The TVGOS is populated with channels, but no actual program listings.

UdellUdell, what is listed next to the channels, "no listings"? It sounds like with the card disconnected your TV has found the VBI information and just needs to get the program listings. Just for your reference the downloads for listings occur four times a day and the TV needs to be off for three hours during one of those times. The schedule is as follows:

2:21 AM EST
7:01 AM EST
10:06 AM EST
1:46 PM EST

Keep us posted on your progress.

P.S. The "Section VBI Data" menus (i.e. VBI Info, VBIDL, VBIDLSched) in the diagnostics for TVGOS is good place for seeing if the schedules have been downloaded and if any of them have occured.

I started the poll when I started this thread. I checked the FAQ and I don't see any way to remove it or reset it. If I try to edit my first post, that's all I can do. There is nothing I can find to do anything with the poll so I guess it's stuck there. I can't even vote again!


JeffJeff, I started one a while back when the patches for Toshiba and TVGOS started to appear. Everyone is welcome to vote in that one so we can get a better idea of the percentages of people who are still having problems. See the link below.

http://www.avsforum.com/avs-vb/showthread.php?t=549148

Update:
Last night I entered the TVGOS reset code, then proceeded to disconnect the cable card. I left the actual cable connected to ANT 1 and the rabbit ears to ANT 2. As soon as I tried to go to the TVGOS menu, I was prompted to select my cable provider. I have NEVER seen this screen before. In 3-4 weeks of trying to get this to work, this is the first time I was prompted for this, and it happened while the cable card was disconnected.

I let it sit overnight, and tried watching TV this AM @ 8. No HD channels....most channels gone. I came home from work today at 4 and it looks like all the channels are back, audio and video. The TVGOS is populated with channels, but no actual program listings.
Udell

What this means is that the set is finding TVGOS data. You can determine what channel by looking at the service screens (see other posts).

I have had my set for eight month. I have never had any listing and still do not have any.

I have had my set for eight month. I have never had any listing and still do not have any.

I didn't get any listings for the first six month I had my 52hm94. Last week I decided to change the TVGOS zipcode to a larger city that is nearby. Lo and behold... listings started to appear. The most I've had is three days out. But that is a start.

I've had my 62HMX94 since November and I, too, have never had any TVGOS data. After months of fruitlessly working with Toshiba and TV Guide, Toshiba offered to replace the set in April and I foolishly agreed. The replacement set spent 10-weeks in service for problems other than TVGOS, as well as the TV Guide issues. I got the replacement set back, and still no data on TVGOS. After my experience with the replacement set, I've given up on TV Guide. Don't get me wrong. I love my set. It has stunning performance, but I'm disappointed in Toshiba because they can't get this feature to work consistently and didn't have the parts to repair the other problems in a timely manner.

I have had my set for eight month. I have never had any listing and still do not have any.Sharon, I remember your early problems. What did Gemstar say? I know the TVGOS works so it has to be either your cable provider is not sending the VBI data or it is being blocked. What firmware version are you on? If I remember correctly your set never finds the VBI channel. Is that correct? If I were you I would complain to your provider and see if that helps. The only other suggestion I have is to try a TVGOS reset as whenever I had problems with the listings not populating it got things jump started. It's fairly easy to do if you haven't tried it before. You just access the TVGOS and go into setup. Highlight change your system settings (but don't press enter) and then type "653214741". This will reset the guide data and then exit the TVGOS. Access the TVGOS and see if it prompts you for the setup information again. You can also try a neighboring zip code to see if anything changes.

I just got mine to work today! Last night I used the "reset to defaults" menu item on my Toshiba due to another problem I was having (corrupt PSIP packets caused the TV to be unable to tune some OTA channels).

Anyway, after the reset, I was asked to go through the TVGuide setup again, and later that night I turned the TV off. This morning when I turned it on, it was there. Channels, logos and data.

The TV is a Toshiba 57h94 (firmware 1.4.8) with COX analog cable on ANT1, and an OTA antenna on ANT2. Toshiba is sending me the latest firmware (1.5.2) which should arrive early next week. Is there any difference in the interfaces for the TVGuide data on the latest firmware?

I sure wish there was a way to see scroll the guide without having to change the channel in the top left of the screen.

I hope this helps someone out there....

Toshiba is sending me the latest firmware (1.5.2) which should arrive early next week. Is there any difference in the interfaces for the TVGuide data on the latest firmware? I never had the version you mentioned but the last three versions were for issues with the cable card and TVGOS corruption and losing channel edits. So far, mine has not lost edits since 1.5.2 although I have had periodic issues with my local PBS channel and VBI data. Mine has been intact since 08/16/05 (keeps fingers crossed). :D

Udell, what is listed next to the channels, "no listings"? It sounds like with the card disconnected your TV has found the VBI information and just needs to get the program listings. Just for your reference the downloads for listings occur four times a day and the TV needs to be off for three hours during one of those times. The schedule is as follows:

2:21 AM EST
7:01 AM EST
10:06 AM EST
1:46 PM EST

Keep us posted on your progress.

P.S. The "Section VBI Data" menus (i.e. VBI Info, VBIDL, VBIDLSched) in the diagnostics for TVGOS is good place for seeing if the schedules have been downloaded and if any of them have occured.

Looks like I spoke too soon. I went to Cedar Point for the weekend, and when I came back, most of my channels are missing the audio again. :( I will check for the VBI info this afternoon.

uh2

Looks like I spoke too soon. I went to Cedar Point for the weekend, and when I came back, most of my channels are missing the audio again. :( I will check for the VBI info this afternoon.

uh2The TVGOS should have nothing to do with you getting audio or not. I'm not quite sure I understand if you have the cable card out or not but it would be helpful to know exactly what your current input is and more detail on the missing audio problem.

I have had my set for eight month. I have never had any listing and still do not have any.


Sharon:

Sorry to hear that you still have no listings. I have been able to get my system working using an OTA antenna that gets TVGOS data from the local PBS station. (This was only after I upgraded my Toshiba seine software and was able to get the latest TVGOS patch downloaded). I would suggest you contact someone at TVGOS to find out first if your local provider supports TVGOS either via cable or if OTA is an option for you. If you need a contact there PM me and I can provide you with the person I have been dealing with who has been very helpful.


Jim

The TVGOS should have nothing to do with you getting audio or not. I'm not quite sure I understand if you have the cable card out or not but it would be helpful to know exactly what your current input is and more detail on the missing audio problem.


I agree, BUT both times I have lost audio it has been after the TV has received some sort of TVGOS data. I currently have the cable card connected, the cable in ANT 1 and a set of rabbit ears in ANT 2. The TVGOS lists all the channels, but no program information. I am going to do a reset of the TVGOS data right now and see if my audio comes back.


uh2

I agree, BUT both times I have lost audio it has been after the TV has received some sort of TVGOS data. I currently have the cable card connected, the cable in ANT 1 and a set of rabbit ears in ANT 2. The TVGOS lists all the channels, but no program information. I am going to do a reset of the TVGOS data right now and see if my audio comes back.


uh2 My guess is it's related to the cable card. I would try and pull the card, reset the TVGOS, and then wait a day to see if you get listings and see if it maintains the audio. That way you can eliminate the card as being a possible problem. Also, make sure your speakers are turned on in the Audio Setup as I assume your loss of audio is through the TV speakers and not through the optical output. If you haven't connected your TV to a receiver with optical connections you can try that and see if the same problem holds true.

P.S. One other user has reported that he needed to turn off the TV speakers to get the optical output to work but I never had to do that with mine and get audio through either option.

My guess is it's related to the cable card. I would try and pull the card, reset the TVGOS, and then wait a day to see if you get listings and see if it maintains the audio. That way you can eliminate the card as being a possible problem. Also, make sure your speakers are turned on in the Audio Setup as I assume your loss of audio is through the TV speakers and not through the optical output. If you haven't connected your TV to a receiver with optical connections you can try that and see if the same problem holds true.

P.S. One other user has reported that he needed to turn off the TV speakers to get the optical output to work but I never had to do that with mine and get audio through either option.

I maintain audio without the cable card in. When I pop the card in, I eventually lose audio, but ONLY if I have set up the TVGOS and it updates the channels. I STILL don't have any program listings.

My audio is set up correctly...it works via the TV speakers and my optical cable to my receiver. I am confident that is not the problem.


BTW, has anyone had any luck with TVGOS support? I think it is HORRIBLE. I am about to punch a hole through the TV. They called me once and left a message. i have been calling back for two weeks now and have left over 4 messages for various people and no one has called back. Of course, I see no contact info for someone higher than the standard technician anywhere. If someone has ANY contacts that actually respond within that company, can you please forward them via this thread or PM?

Thanks

uh2

I HATE the TVGUIDE thing . I sell these things and it is simply a nightmare . I wont recommend them to my customers anymore and I will explain why .. It is that tvguide on screen thing that is messing everything up . If these hardriver recorders could simply have a "disable tvguide" function EVERYONE would be happier . I have been in this busines for 20 years and this is the worst execution of a tv service I have ever seen. PLEASE MAKE IT STOP. My RDXS34 does a fine job with the quility of the recording . BUt WHY would they need THREE distinct menu buttons on the remote ??? The remote for the rdxs34 is a total train wreck . At least the pioneer's remote is a little better laid out .

You see what happened is this . The manufacturers built a great harddrive recorder . THEN when they went to TV guide to use their on screen system TVguide says "it needs to do this , and it needs to have this , and that , etc" . So the manufacturers had to oblige or not use the system. Hopefully they will wise up and see that TVGUIDE suxs and is destroying the reputations of the hardware that uses it .
MANUFCTURER"s TAKE NOTE . WE HATE TVGUIDE. PLEASE STOP THE INSANITY.

BTW, has anyone had any luck with TVGOS support? I think it is HORRIBLE. I am about to punch a hole through the TV. They called me once and left a message. i have been calling back for two weeks now and have left over 4 messages for various people and no one has called back. Of course, I see no contact info for someone higher than the standard technician anywhere. If someone has ANY contacts that actually respond within that company, can you please forward them via this thread or PM?

Thanks

uh2MY TVGOS has worked flawlessly since the 1.5.2 upgrade. I still have an issue with channels I don't subscribe to being turned on by default but my edits have held and it's not a show stopper if I only have to make the edits once. Check your PM for more info.

MY TVGOS has worked flawlessly since the 1.5.2 upgrade. I still have an issue with channels I don't subscribe to being turned on by default but my edits have held and it's not a show stopper if I only have to make the edits once. Check your PM for more info.

Thanks for the info kdog. You won't believe what happened today. My TVGOS magically showed the program AND channel guide!!! And I am not exagerating when I say that this happened 10 seconds before the Adelphia cable truck pulled into my driveway.

The ironic part is that I have given up on TVGOS and the cable card. My audio was still out on the digital channels, even after a card firmware update. If TVGOS had been more responsive (h#ll, any sort of response would have been nice) I would have been willing to tough it out. I just couldn't see sitting around with this problem while Toshiba, Adelphia and TVGOS pointed fingers at each other. The cable tech and i had a long chat about the CC technology and how it was forced upon them. To put it simply, cable companies are not happy about CC's, and are not recommending them to anyone because of the lack of experience. I REALLY wanted to keep the CC, but paying an extra $80/year is worth it for me to have guaranteed working digital channels/HD.

BTW, in case anyone is wondering, I am now using component RGB from the cable box, and YES..the cable card gave a slightly better picture. You can't notice it on the HD channels as much..mainly on the SD sources.

*Sigh*...maybe when the technology is perfected and we get two way communication I will switch back.

:(

I thought that the two way was a function of the RF tuner, not the cable card. The cable card only authorized the channels, nothing else. If your TV doesn't have a transmitter, you will not be able to do 2-way communication.

What kind of cable box did you end up with?

I thought that the two way was a function of the RF tuner, not the cable card. The cable card only authorized the channels, nothing else. If your TV doesn't have a transmitter, you will not be able to do 2-way communication.

What kind of cable box did you end up with?

I have the SA 8300HD Explorer, and I'm using the component output. the Adelphia tech said that SA has not unlocked the HDMI ports so I couldn't use it. I didn't argue with him. After he left I googled the box, and found people using the same outputs! I haven't tried it on the box yet..been too busy. This weekend I plan on digging into the SA box and seeing what i can come up with.

Wouldn't you know...TV Guide called me this AM! I was late for work..shouldn't have been home at that time...and was just about to leave when they called. Figures.

I hope I'm not going to jinx myself (knocks on wood) but my TVGOS has not lost my edits in one month as of today. I continue to receive downloads every day so as far as I am concerned right now it is working as it should. Anyone else having similar success?

MY TVGOS has worked flawlessly since the 1.5.2 upgrade. I still have an issue with channels I don't subscribe to being turned on by default but my edits have held and it's not a show stopper if I only have to make the edits once. Check your PM for more info.

I have a 62hm15 which Toshiba told was a warehouse 62HM95. I have a Symbio. I am trying to use TVGOS to schedule recordings. I can press record and the program records like a champ, but if I try to record a program when the TV is not on, then I get nothing. I have firmware 1.5.1. I called to ask for 1.5.2 but was told I do not need that version. How do I get frimware upgrades? Do any 95 owners have 1.5.2?

I have a 62hm15 which Toshiba told was a warehouse 62HM95. I have a Symbio. I am trying to use TVGOS to schedule recordings. I can press record and the program records like a champ, but if I try to record a program when the TV is not on, then I get nothing. I have firmware 1.5.1. I called to ask for 1.5.2 but was told I do not need that version. How do I get frimware upgrades? Do any 95 owners have 1.5.2?Normally you get it from Toshiba but if you have the ability to copy files to SD or CF then you ask a forum member really nicely and provide your e-mail address in a PM. :D

Thanks for the information Kdog044. I have read many of your post and appreciate the information. Toshiba would not give me 1.5.2. Toshiba says the 1.5.2 is for 2004 TV's, but I have read enough to know I would like to try the newest firmware.
I need the 1.5.2 firmware upgrade. I currently have 1.5.1. Will someone please email it to me 1.5.2. I would also like to have 1.5.1 in case I need to revert back for some reason. Thanks for the help.

I hope I'm not going to jinx myself (knocks on wood) but my TVGOS has not lost my edits in one month as of today. I continue to receive downloads every day so as far as I am concerned right now it is working as it should. Anyone else having similar success?

We'll for the past four weeks every day I have been getting downloads like clockwork. So I have a full 8 days of listings. My edits though are undone every time I recieve a download, so I stopped making them. Hopefully TVGOS will complete their fix for this and download it soon.

Now that I have TVGOS mostly functional I purchased the Toshiba Symbio. (B&H Photo had it for $250 plus tax and shipping). Live TV pausing works fine as does manual recording. However, when I use TVGOS to schedule a recording it will only record if I leave the TV tuned to the channel that will be recorded. If it is tuned to a different channel the TV tuner will change to the scheduled channel but the Symbio will not record. Seems odd and I haven't had a chance to call anyone yet. Not sure if this is a Symbio problem, or more likely, cable card related. If anyone has had a similar problem let me know.

I have a 62hm15 which Toshiba told was a warehouse 62HM95. I have a Symbio. I am trying to use TVGOS to schedule recordings. I can press record and the program records like a champ, but if I try to record a program when the TV is not on, then I get nothing. I have firmware 1.5.1. I called to ask for 1.5.2 but was told I do not need that version. How do I get frimware upgrades? Do any 95 owners have 1.5.2?
Joe,
Make sure you have the auto-tune section of the TVGOS menu setup to change the channel even when the TV is off. Search around, its there somewhere.

We'll for the past four weeks every day I have been getting downloads like clockwork. So I have a full 8 days of listings. My edits though are undone every time I recieve a download, so I stopped making them. Hopefully TVGOS will complete their fix for this and download it soon.
That's wierd as mine has been rock solid for over a month now and has maintained the edits I made back on August 16th. :confused:

That's wierd as mine has been rock solid for over a month now and has maintained the edits I made back on August 16th. :confused:
My edits have been holding for a long time now too until yesterday when we had a long power outage (longer than my U.P.S. would maintain) so I lost the edits and the time when the TV lost power but I did maintain the program listings so that was good. Also I haven't had any problem for awhile with the Symbio missing scheduled recordings. This has all been since the 255.6.1 test software I have been running. Before that, when I had version 1.5.1 I still had a problem with the Symbio missing recordings.

Hopefully Toshiba will release a permanent firmware update based on the test software soon.


Jeff

Joe,
Make sure you have the auto-tune section of the TVGOS menu setup to change the channel even when the TV is off. Search around, its there somewhere.

That setting is only under the "Remind Defaults" options and is just for program reminders you set. It has nothing to do with recordings. My auto-tune is set to off and I still get recordings while the TV is off. However this is since getting the test software from Toshiba. Before that with version 1.5.1 I would miss a lot of recordings while the TV was off.


Jeff

My edits have been holding for a long time now too until yesterday when we had a long power outage (longer than my U.P.S. would maintain) so I lost the edits and the time when the TV lost power but I did maintain the program listings so that was good. Also I haven't had any problem for awhile with the Symbio missing scheduled recordings. This has all been since the 255.6.1 test software I have been running. Before that, when I had version 1.5.1 I still had a problem with the Symbio missing recordings.

Hopefully Toshiba will release a permanent firmware update based on the test software soon.


Jeff

I have been running the test software also. The only problem I have with it is losing edits when there is a brief power outage. It keeps all the listings with the exception of a couple of the new HD channels that Charter just turned on.

We have not had any long power outages but we have had several light flickers that have reset the TVGOS. I was giving the idea of a UPS some consideration, what are your thoughts, recommendations?

I have been running the test software also. The only problem I have with it is losing edits when there is a brief power outage. It keeps all the listings with the exception of a couple of the new HD channels that Charter just turned on.

We have not had any long power outages but we have had several light flickers that have reset the TVGOS. I was giving the idea of a UPS some consideration, what are your thoughts, recommendations?

I use the Tripp-Lite HT1500UPS http://www.tripplite.com/products/product.cfm?productID=2802 and it does very well for most power outages. It says it provides "up to" 3 hours of backup time during recording. Well when we had the outage the other day it went for about an hour with the TV (off), DVD recorder (on but not running) and Symbio (hard drive was probably still spinning) all plugged into the battery backup outlets. I looked around for awhile when I first got my TV and this seemed to be the best product for the money. It has the battery backup, plus line noise filtering and surge protection. I bought it more for having the ability to properly let the tv cool down in case of a power outage and it does that well.
It seems like all these problems we have with the edits resetting has more to do with the cablecard than the tv itself. I know if you pull the cablecard out it will reset your edits. I wonder if anyone NOT using a cablecard has a problem with the edits resetting when the TV loses power?


Jeff
~moving tomorrow, so I will lose my edits again :-)~

It seems like all these problems we have with the edits resetting has more to do with the cablecard than the tv itself. I know if you pull the cablecard out it will reset your edits. I wonder if anyone NOT using a cablecard has a problem with the edits resetting when the TV loses power?


I think you are right, the CableCard (CC) appears to be the culprit. The CC is what tells the "system" what channels it receives and what kills me is that there is no mechanism either in TVGOS or the Seine to say "just ignore any dead channels." This is entirely within the capability of the software. It boggles the mind how many HBO, Cinemax and Showtime channels there are, all blank, that after a reset have to be manually bypassed with a tedious channel edit procedure.

Also I haven't had any problem for awhile with the Symbio missing scheduled recordings. This has all been since the 255.6.1 test software I have been running. Before that, when I had version 1.5.1 I still had a problem with the Symbio missing recordings.

Hopefully Toshiba will release a permanent firmware update based on the test software soon.


Jeff


I am still having a problem doing a scheduled recording on Symbio when the TV is tuned to a different channel than the scheduled one. It will record manually, and when the cable channel is is the same as the scheduled one. It will also do a scheduled recording on a different channel if I had it tuned to an OTA channel and the scheduled recording is another OTA channel. It will not record if I have it tuned to a cable channel and the scheduled recording is another cable channel. It will tune to the channel but the Symbio will not turn on. I called Toshiba customer service and was told that this is a known problem when using a cable card. I found that hard to believe (although not totally surprised). Does anyone else have this problem when using a cablecard?

I use the Tripp-Lite HT1500UPS http://www.tripplite.com/products/product.cfm?productID=2802 and it does very well for most power outages. It says it provides "up to" 3 hours of backup time during recording. Well when we had the outage the other day it went for about an hour with the TV (off), DVD recorder (on but not running) and Symbio (hard drive was probably still spinning) all plugged into the battery backup outlets. I looked around for awhile when I first got my TV and this seemed to be the best product for the money. It has the battery backup, plus line noise filtering and surge protection. I bought it more for having the ability to properly let the tv cool down in case of a power outage and it does that well.
It seems like all these problems we have with the edits resetting has more to do with the cablecard than the tv itself. I know if you pull the cablecard out it will reset your edits. I wonder if anyone NOT using a cablecard has a problem with the edits resetting when the TV loses power?


Jeff
~moving tomorrow, so I will lose my edits again :-)~


I had about a 10 second power outage this morning. After power was restored I immediately went out and turned on the TV. When I turned it on the cablecard was acquiring channels. I went to the TVGOS and all the edits were lost. So I think when power is lost to the TV, the cablecard resets and causes TVGOS to reset.

I knew things were too good to be true. After over a month of not losing the edits and getting daily listings I was switching between inputs and testing the audio on my receiver and the TV reset. After this happened I lost my edits but the wierdest part was I couldn't access any of my digital channels through the cable card. I could get audio but no video. I tried disconnecting the cable card and just using the direct cable connection but had the same problem. I thought it might have been a Comcast problem and set up a service call.

Something made me suspect otherwise so I decided to do a complete TV reset. Once I did this the channels returned but I lost all guide data. After a day of not getting the VBI schedule in the diagnostics page I tried the TVGOS reset. This resolved that problem and the next day I received the prompt for my cable company and was presented with the channel listings. Two days later I still do't have any listings. If I check the diagnostics page the schedule is taking place at the correct intervals but the downloads never show a successful completion. It's almost like the VBI data isn't there.

Does anyone else have Comcast and have problems getting the downloads? The one thing I did notice in the TV channel editor is the PBS channel is listed as a digital channel even though it is in the analog range (channel 6). I don't remember if this was always the case or if Comcast has switched the channel from analog to digital. Anyone have any thoughts?

P.S. I have the latest 1.5.2 firmware and my TVGOS has worked great since I updated the firmware over a month ago.

I knew things were too good to be true. After over a month of not losing the edits and getting daily listings I was switching between inputs and testing the audio on my receiver and the TV reset. After this happened I lost my edits but the wierdest part was I couldn't access any of my digital channels through the cable card. I could get audio but no video. I tried disconnecting the cable card and just using the direct cable connection but had the same problem. I thought it might have been a Comcast problem and set up a service call.

Something made me suspect otherwise so I decided to do a complete TV reset. Once I did this the channels returned but I lost all guide data. After a day of not getting the VBI schedule in the diagnostics page I tried the TVGOS reset. This resolved that problem and the next day I received the prompt for my cable company and was presented with the channel listings. Two days later I still do't have any listings. If I check the diagnostics page the schedule is taking place at the correct intervals but the downloads never show a successful completion. It's almost like the VBI data isn't there.

Does anyone else have Comcast and have problems getting the downloads? The one thing I did notice in the TV channel editor is the PBS channel is listed as a digital channel even though it is in the analog range (channel 6). I don't remember if this was always the case or if Comcast has switched the channel from analog to digital. Anyone have any thoughts?

P.S. I have the latest 1.5.2 firmware and my TVGOS has worked great since I updated the firmware over a month ago.

Kdog-
Sorry to hear about your issues. You are experiencing the exact same problems I was having. I finally gave up on the cable card. I don't think it's Comcast's fault..I believe it's the combination of the TV and the CC. It took me over a month to get channel listings AND program guide data, and this was only after I connected a set of rabbit ears. In my opinion, the CC is not worth the trouble at this point. I gave in and got an HD box from Adelphia.

Good luck.

Kdog-
Sorry to hear about your issues. You are experiencing the exact same problems I was having. I finally gave up on the cable card. I don't think it's Comcast's fault..I believe it's the combination of the TV and the CC. It took me over a month to get channel listings AND program guide data, and this was only after I connected a set of rabbit ears. In my opinion, the CC is not worth the trouble at this point. I gave in and got an HD box from Adelphia.

Good luck. I already have the 6412 but also use the cable card. I spoke with Cheryl at TVGOS and she suggested I change my area code in the setup as my host channel is not showing the proper VBI station. She indicated that the TVGOS will not look at anything but the host channel and changing the area code is the only way to reset it and see if it properly gets the correct host channel. I won't know until tomorrow if this is successful.

I knew things were too good to be true. After over a month of not losing the edits and getting daily listings I was switching between inputs and testing the audio on my receiver and the TV reset. After this happened I lost my edits but the wierdest part was I couldn't access any of my digital channels through the cable card. I could get audio but no video. I tried disconnecting the cable card and just using the direct cable connection but had the same problem. I thought it might have been a Comcast problem and set up a service call.

Something made me suspect otherwise so I decided to do a complete TV reset. Once I did this the channels returned but I lost all guide data. After a day of not getting the VBI schedule in the diagnostics page I tried the TVGOS reset. This resolved that problem and the next day I received the prompt for my cable company and was presented with the channel listings. Two days later I still do't have any listings. If I check the diagnostics page the schedule is taking place at the correct intervals but the downloads never show a successful completion. It's almost like the VBI data isn't there.

Does anyone else have Comcast and have problems getting the downloads? The one thing I did notice in the TV channel editor is the PBS channel is listed as a digital channel even though it is in the analog range (channel 6). I don't remember if this was always the case or if Comcast has switched the channel from analog to digital. Anyone have any thoughts?

P.S. I have the latest 1.5.2 firmware and my TVGOS has worked great since I updated the firmware over a month ago.

I have Charter in O'Fallon and have experienced the same thing. TVGOS worked fine for a month except when we have had a power outage. On Tuesday I lost my listings during a brief power outage. I got fed up because every time I lose power, I lose my edits, so Wednesday I put a battery backup on the TV. Everything went fine except the TVGOS's clock was not listed and my listings were off about an hour or so and the clock on the TV was off about an hour. I figured overnight the clock would reset.

Yesterday I had sound but no picture so I did a hard reset by unplugged the TV. It didn't do any good I took the cable card out and the analog stations worked fine. I put the card back in and still no picture just sound. The DVD & saved Symbio played correctly, but nothing else. So I restored all the factory settings on the TV and my picture came back. The TVGOS had me start by entering the zip code, which I did. So I thought everything was OK. This morning the clock was accurate and was present on TVGOS, but not listings or stations downloaded.

Something had to happen since we are both having the same problem.

PS I am running a protype software from Toshiba

IThis morning the clock was accurate and was present on TVGOS, but not listings or stations downloaded.

Something had to happen since we are both having the same problem.

PS I am running a protype software from ToshibaDo you have the correct channel listed in the host channel of the diagnostics page? Cheryl indicated if it was wrong it would never get the downloads. I would try a TVGOS reset first and if you get no results then try changing the zip code to a nearby city that uses the same cable company.

Do you have the correct channel listed in the host channel of the diagnostics page? Cheryl indicated if it was wrong it would never get the downloads. I would try a TVGOS reset first and if you get no results then try changing the zip code to a nearby city that uses the same cable company.


I spoke to Toshiba and they had me reset the TV went though some of the settings with me. There is something going on with the VBI station range that is above my head. They think it will come on soon. We will see.

Do you have the correct channel listed in the host channel of the diagnostics page? Cheryl indicated if it was wrong it would never get the downloads. I would try a TVGOS reset first and if you get no results then try changing the zip code to a nearby city that uses the same cable company.

kdog, I have been reading your input for many months and appreciate all you have put in. I am hoping you or one of the other readers can help me out.

I have a Samsung HLR5667 with a cablecard and TVguide had initial problems which seemed to resolve until apx 3-5 days ago. On occasion I get a reset just like everyone and it repopulates over a day or so. After this last reset I cannot get anything to repopulate unless I go into the setup menu and pick the option that says I want to manually add channels and then one by one I can add them and the next day I have the info for those channels only. In the past I would automatically get all the channels. I went into setup and it has 3 choices of suppliers for my area, Time Warner Digital (which I have) with a number of 11038, WSNET 24624 (I have no idea what that is), No match. I have been selecting Time warner but it is not filling. If I go into no match and scroll through 100's of stations I can find mine and individually select them and those will load overnight.

Like I said all was well until a few days ago. I did a reset using the 653214741 number and nothing seemed to happen and it does not reset the screen nor does it ask me to re set up. Do you have to first enter the 753... number before you enter the 653... to get it to reset .

Also, what is the phone number for Cheryl or someone at TVGOS?

Thanks, MikeB from Rochester NY

Do you have the correct channel listed in the host channel of the diagnostics page? Cheryl indicated if it was wrong it would never get the downloads. I would try a TVGOS reset first and if you get no results then try changing the zip code to a nearby city that uses the same cable company.

I didn't get anything overnight... I checked the diagnostics page and the host channel is blank. Everything worked fine for a month or so the only thing is the local PBS is digital. I will try a diffent zip code

You folks may remember that I had a similar problem earlier in the year when Cablevision switched the local PBS station from analog to digital. When that occurred no data could be downloaded. The only way I was able to resolve this was to attach an OTA antenna to input 2. Now TVGOS works fine (except for loosing edits which I no longer make) and I have been getting regular downloads for over a month.

I have also found a work around for my Symbio recording problem. If I set a reminder for one minute before a scheduled recording it works. The TV will switch channels one minute before and now that it is on that same channel as the scheduled recording the Symbio will turn on and record. Unfortunately, Toshiba customer service has not been very helpful on this problem. They didn't understand the problem, didn't call back when they said they would, and keep trying to brush me off (over one week now of trying to get to the bottom of this with them). I have been in touch now with a department supervisor who is supposedly escalating the issue. We'll see what happens. Fortunately, without their help I was able to figure out this work around.

It seems like problems with the TVGOS are picking up again with a lot of people. Since I moved (still in the same zip code, with the same cable company, using the same cable card) I have been getting very few program listing downloads. It took a few days and a couple resets to get the cablecard working properly and for the TVGOS to get the cable company selection prompt and also for the clock to acquire the right time. Now that all of that is right I don't seem to be getting any program listings. Well very few atleast. It seemed like I got some while the clock was an hour off then when it finally had the right time the downloads stopped. As a matter of fact today I checked the TVGOS hidden menu and the last download it attempted was on the 28th. I'm going to try changing the zip code to see if that gets it going. In general though, as I am getting caught back up with the messages on this thread, it seems like several people are having problems again so maybe its a problem on TV Guide's end.


Jeff

Here is an update of what is going on with me. The channels downloaded to TVGOS on Friday night but as of Monday morning I still have no listings.

It's a shame because everything ran so well for a couple months.

o. I did a reset using the 653214741 number and nothing seemed to happen and it does not reset the screen nor does it ask me to re set up. Do you have to first enter the 753... number before you enter the 653... to get it to reset .

Also, what is the phone number for Cheryl or someone at TVGOS?

Thanks, MikeB from Rochester NYYou have to make sure you have the "change system settings" highlighted but do NOT press enter. Then put in the 653214741 code. The TV should blank out for a period of time and then the you get the picture and you will be out of the TVGOS screen. If you go back and look in the diagnostics you will see everything should be reset.

As a matter of fact today I checked the TVGOS hidden menu and the last download it attempted was on the 28th. I'm going to try changing the zip code to see if that gets it going. In general though, as I am getting caught back up with the messages on this thread, it seems like several people are having problems again so maybe its a problem on TV Guide's end.


JeffJeff, You might be on to something as the 28th is the last date I have for the VBI download and I can't seem to acquire the host channel. I've tried a complete reset, a TVGOS reset and changing the zip code. I never get prompted for the cable provider unless I pull the cable card. When I do that I get channel listings and a few scheduled listings but still don't get the downloads and everytime in the schedule is listed as inactive. I have the cable card pulled right now but it doesn't seem to make a difference. Are you getting the host channel correct?

P.S. Can anyone who is having the problem and has a digital camera post screenshots from the Section System-System-Statistics, Section VBI Data-VBI Info, and Section VBI Data-VBIDL pages? I would but my daughter broke mine. I'm curious as to what the DLTimer entry is on the VBI Info page and if everyone has a correct host channel listed. Mine is blank right now. I have N/A in the DLTimer as I did a reset but the last entry I had was from the 28th before I reset it.

Okay, today I tried putting the cable card back in and was presented with the cable provider but the host ID was still not showing up. I did another TVGOS reset and I just checked after having the TV off for a few hours and the host ID is now displaying and is correct. The next download is scheduled for the 18:46 timeslot which will take place in the next three hours. I'll check back after it completes and let you all know if the download is successful (cross fingers).

Has anyone gotten TV Guide On Screen to work with Time Warner Cable in San Diego? If so, what zip code did you use successfully?

Well, I am back to the same problem. The host channel is correct, the downloads start at the appropriate times but never complete successfully. Is anyone still getting downloads? It almost sounds like a problem with TVGOS not sending the data as the receptionn slicing only shows a few entries for the host channel (less than 25).

Well, I am back to the same problem. The host channel is correct, the downloads start at the appropriate times but never complete successfully. Is anyone still getting downloads? It almost sounds like a problem with TVGOS not sending the data as the receptionn slicing only shows a few entries for the host channel (less than 25).


Have you tried an OTA antenna on Input 2? That's what worked for me back when I was torturing myself with this silly technology. :)

I've been having issues with the TVGOS and wanted to see if information is getting rejected for some reason. I've used the 753... technique to check on Host Channel (looks right for the analog PBS channel on TWC) and to see if I'm receiving VBI info (checks good). However, I've noticed in the "Section Memory - Listings" menu that it seems everything is getting "Rejected". Admittedly, I haven't had my tuner (DHG-HDD250) turned off for 24 straight hours. I've attached a dig pic for ref.

Any suggestions? I've gotten TONS of hints from AVS Forums, so I appreciate the data.

Another question, when TVGOS asks which channel lineup to use, is there anywhere to find out to what the five digit code equates? I ask because I'm presented with FOUR options, not including "No Match". I use TWC in base housing in Sumter, SC...getting a CableCARD installed tomorrow...TWC forces a technician to come out ($30!!) when I know it can be done over the phone.

Thanks. :cool:

Have you tried an OTA antenna on Input 2? That's what worked for me back when I was torturing myself with this silly technology. :)No, it's not worth the effort for me as I do have the STB as well. I did get confirmation from Comcast that the PBS channel which was analog was converted to digital. I don't know how that affects the VBI signal but at least it gives me something to look at. I have another call into Gemstar so I will post any updates from them.

However, I've noticed in the "Section Memory - Listings" menu that it seems everything is getting "Rejected". Admittedly, I haven't had my tuner (DHG-HDD250) turned off for 24 straight hours. I've attached a dig pic for ref.

Any suggestions? I've gotten TONS of hints from AVS Forums, so I appreciate the data.
I wouldn't worry about that menu as it doesn't really tell you anything. More important are the following:

Section VBI Data-VBI Info Look at the DLTimer to see if a download is scheduled and when. Check the LastDLStart and LastDLEnd timer to see when the last downloads occured.

Section VBI Data-VBIDLSched Make sure you have scheduled entries for the different download ID's (i.e. 70,81, 27).

Section VBI Data-VBIDL The download ID of 70 is the one that gives you the listings and is 3 hours long. If it was successful you will have the same time and date for the LastAtStrt and LastSuStrt. Check the four different download times to see if you received one today or yesterday. The times are listed in GST so depending on your time zone it will occur at the equivalent for your area. For me with DST it is a four hour difference. You can look at the TVGOS clock to see what the difference is.

Section Reception-Slicing Look at the HostChan and make sure you have numbers for the Starts,Ends, Drops, TypeB, BCorr, etc. These numbers should increase after each download.

I haven't been getting downloads to TVGOS. Our cable is now all digital here is TVGOS's response.

The fact that the PBS station is now digital is the problem with your not receiving downloads. Our data will not pass digitally. I will escalate this to our operations team and see if Charter will give us an analog version of the station.


I will let you know of any updates as I receive them.

I haven't been getting downloads to TVGOS. Our cable is now all digital here is TVGOS's response.

The fact that the PBS station is now digital is the problem with your not receiving downloads. Our data will not pass digitally. I will escalate this to our operations team and see if Charter will give us an analog version of the station.


I will let you know of any updates as I receive them.George, I got the same response and here is what I replied with. I am waiting on a response.

What is the solution if they can't or won't provide an analog version of this channel? It seems to be as the companies convert everything to digital there will be a time when analog is not going to be available and TVGOS needs to have a solution for this. I also don't understand what is different between the listings downloads as opposed to the other ones. I get the correct time and day, the host channel is correct with the scheduled downloads listed and they start as scheduled but never complete successfully. Why does it need to be analog?

IThe fact that the PBS station is now digital is the problem with your not receiving downloads. Our data will not pass digitally. I don't understand this. CC uses the VBI channel and it doesn't have a problem. What is different about how TVGOS uses the VBI as opposed to how it is used for close captioning? :confused:

I don't understand this. CC uses the VBI channel and it doesn't have a problem. What is different about how TVGOS uses the VBI as opposed to how it is used for close captioning? :confused:

I wish I knew

Folks below is a post I made on this problem back in April. The only way I was able to resolve it was via an OTA antenna on ANT 2. To my knowledge Cablevision has not come to any agreement with TVGOS. However Time Warner did.

"The other problem which affects those in the NY area using Cablevision (and possibler some other cable networks) is still an issue. Cablevision has changed the way it transmits its analog channels so that the embedded TVGOS data is eliminated. TVGOS data is only transmitted on the analog version of a PBS station "just above" the analog frequency for the station. Cablevision is now transmitting using ATC (which is a digital signal) vs NTSC (analog) and down-converts the analog channels. I'm not completely sure how this all works by the net effect is that the data above the analog signal is eliminated. Hence there is no one on Cablevision in the NY metro, that has the current version of TVGOS, who is getting downloads. Interestingly, the only TV's using the "new" version of TVGOS are Toshiba and LG. (Apparently Sharp also based upon a prior post, but he said that this must be new) and he is aware of about 2 dozen cases they are working on in the NY area related to this. The only good news is that Time-Warner in the New York are also recently did the same thing and TVGOS was able to convince them to use an "inserter" which allowed them the accept the data in the ATC transmission. However there is no contractual obligation for any cable company to do this, and TA apparently only did it due to consumer complaints. So TVGOS is trying to convince Cablevision to do the same thing. So we probably won't know for a while how successful this will be and it may depend on how many complaints that Cablevision gets on it. "

As reference, my clock said 18:27 when I got all of the below information...

Section VBI Data-VBI Info Look at the DLTimer to see if a download is scheduled and when. Check the LastDLStart and LastDLEnd timer to see when the last downloads occured.

DLTimer = 10/ 4/05 21:46:00
LastDLStart = 10/ 3/05 19:02:58
LastDLEnd = N/A

Section VBI Data-VBIDLSched Make sure you have scheduled entries for the different download ID's (i.e. 70,81, 27).

Section VBI Data-VBIDL The download ID of 70 is the one that gives you the listings and is 3 hours long. If it was successful you will have the same time and date for the LastAtStrt and LastSuStrt. Check the four different download times to see if you received one today or yesterday.

I have scheduled entries for the different ID's. As far as VBIDL they all say "Inactive" except two "70" entries which state:

LastAtStrt = 10/ 3/05 12:37:53
LastSuStrt = N/A

LastAtStrt = 10/ 3/05 19:02:58
LastSuStrt = N/A

Section Reception-Slicing Look at the HostChan and make sure you have numbers for the Starts,Ends, Drops, TypeB, BCorr, etc. These numbers should increase after each download.

I have numbers in the various sections you mentioned above and that's it. SO, am I interrupting downloads? Do I really have to no-kidding leave this unit off for 24 hours non-stop for the TVGOS to work?

Thanks!

I have numbers in the various sections you mentioned above and that's it. SO, am I interrupting downloads? Do I really have to no-kidding leave this unit off for 24 hours non-stop for the TVGOS to work?

Thanks!You don't have to leave the TV for 24 hours but it does need to be off for one of the 3 hour downloads (i.e. DLID 70). I don't know what area you live in but for me the first one is around 2:21 AM, the next at 7:01 AM, the next at 10:06 AM, and the last at 1:46 PM. If you look at the time in the left hand corner of the diagnostics page and compare it to the time listed in the TVGOS you will have an idea of the time difference to GST (in looking at your previous picture it looks like you have a four hour difference). In looking at your DLTimer it shows the next scheduled download should have occured at 5:46 PM EST but unless your entry shows the LastSuStrt equal to the LastAtStrt then it didn't complete successfully. This only holds true for the DLID of 70. The other ones never show a time in the LastSuStrt, only in the LastAtStrt. Make sure you have your TV turned off for one of the three hour periods and check the diagnostics again.

P.S. When you selected one of the cable providers did you get the channel listings? If so, the only thing you are missing is the downloads. Just so you know the first download gives you DAY1, DAY2, and DAY8. Each subsequent day stores the previous day and gives you the new DAY2 and DAY8 so here is how it populates:

1st day: DAY1,DAY2, and DAY8
2nd day: DAY1,DAY2,DAY7, and DAY8
3rd day: DAY1, DAY2, DAY6,DAY7, and DAY8
4th day: DAY1, DAY2,DAY5,DAY6,DAY7, and DAY8
5th day: DAY1, DAY2,DAY4,DAY5,DAY6,DAY7, and DAY8
6th day: DAY1, DAY2,DAY3,DAY4,DAY5,DAY6,DAY7, and DAY8

If each day the download is allowed to occur in one of the four scheduled times it will take you 6 days to fully populate the guide. From then on you should always have eight days of listings. See the attached picture for an idea of what it should look like if successful. Note that on that particular day only the first one was successful. I interrupted the second download and it shows the "ActiveSusp" status. The other downloads were successful on some of the previous days and that's why the LastSuStrt shows different dates.

Thanks, kdog, we'll see what happens the next time the Sony gets turned on.

If the downloads aren't working, since I left it off for the last ten plus hours, what would be the next logical step? Do I need to reset? Again, VBI looks like it is coming through the right Host Channel at which TVGOS is looking.

As far as channel lineup, yes I got a lineup that works...just wanted to see if there was a simpler way to confirm it online. It'll be easier once all the programming shows up.

TVGOS is working for me again. It started populating last night. So I have Day 1-2-8. Our cable company went all digital including the PBS station. I found out from TVGOS, it downloads to analog PBS stations. They were going to inform Charter that they need an analog PBS channel to download. When I checked my stations, I found a new one, an analog PBS station matching the digital one in a previous unoccupied location.

So I am excited.

I swear, Toshiba and TVGOS are never going to get this right. I haven't been actively following this for awhile since I got my HD Tivo. I rarely use the built in tuner now, but when I do, it would be nice for the damn TVGOS to work.
I check mine about two or three times a week, and it never has the data. It usually says no listing. When I check the diags, it never has both the host and the VBI correct. It usually has one or the other, but not both. I tried a reset a couple weeks ago, but that didn't make any difference. I think I'm still using the 1.5.1 software. I guess its time to call Toshiba again and complain. I said it before, and I'll say it again: This fiasco really calls for a class action suit or something.

Well, my lineup finally showed up (with a bunch of "No Title" entries...???). Just in time for TWC to come install my CableCARD. Of course, they're so new at it in this area, the install guy showed up with an Ethernet card under his arm. Sheesh!
It all worked out in the end and the Card is working, digital channels come in and my lineup seems to work well...now to wait another 24 hours and see what TVGOS gives me.
Wish luck!

Hate to say it, but I've had 0 problems with TVGOS since initially getting it working back in July. I've always had listings, and have never had my customizations reset.

Now if only there was a station in the Toronto area that carried Canadian listings, I would be all set.

Hate to say it, but I've had 0 problems with TVGOS since initially getting it working back in July. I've always had listings, and have never had my customizations reset.

Now if only there was a station in the Toronto area that carried Canadian listings, I would be all set.Mine worked fine also until Comcast changed the analog PBS channel to digital. Since then I get no listings.

UPDATE: My TV found a new PBS channel that is analog (channel 97) and I now have some listings even though the VBI download never shows a succesful completion time. That's the good news. The bad news is for some reason I can't change anything in the channel editor. I can bring up the editor and scroll through the entries but as soon as I try to select one to turn it off the editor locks up and I can only exit the editor. Anyone else having a problem editing channels or is it just me?

Update - CableCARD is working great and the lineup and program information came in right away. We'll see how long my edits last. I've seen in other posts that edits sometimes don't stick.

Now if there was a quick way to organize the channels by channel number or alphabetically. Something beyond the hodge podge it is now....

Mine worked fine also until Comcast changed the analog PBS channel to digital. Since then I get no listings.

UPDATE: My TV found a new PBS channel that is analog (channel 97) and I now have some listings even though the VBI download never shows a succesful completion time. That's the good news. The bad news is for some reason I can't change anything in the channel editor. I can bring up the editor and scroll through the entries but as soon as I try to select one to turn it off the editor locks up and I can only exit the editor. Anyone else having a problem editing channels or is it just me?

Kdog

I have the same problem with my editor but only for cable channels I don't subscribe to (e.g Cinemax and Showtime channels). If I try to turn them off it will lock up and I can only exit. Apparently because those channels are blocked by my cable card it interferes with the ability to edit them. I don't have this problem with other channels. I was told by TVGOS that this was a known problem that occurred with some cable cards and it had been reported to Toshiba but no fix has been developed. So I just don't edit those particular channels. I'm not sure why you can't change anything in the editor including the unblocked channels.

Jim

Mine worked fine also until Comcast changed the analog PBS channel to digital. Since then I get no listings.

UPDATE: My TV found a new PBS channel that is analog (channel 97) and I now have some listings even though the VBI download never shows a succesful completion time. That's the good news. The bad news is for some reason I can't change anything in the channel editor. I can bring up the editor and scroll through the entries but as soon as I try to select one to turn it off the editor locks up and I can only exit the editor. Anyone else having a problem editing channels or is it just me?

My listings are filling & I have been able to edit with no problem. I hope we don't have a new problem

Kdog

I have the same problem with my editor but only for cable channels I don't subscribe to (e.g Cinemax and Showtime channels). If I try to turn them off it will lock up and I can only exit. Apparently because those channels are blocked by my cable card it interferes with the ability to edit them. I don't have this problem with other channels. I was told by TVGOS that this was a known problem that occurred with some cable cards and it had been reported to Toshiba but no fix has been developed. So I just don't edit those particular channels. I'm not sure why you can't change anything in the editor including the unblocked channels.

JimJim, I talked with Cheryl and she indicated it is a problem she is aware of and hoping to fix. I also have a cable card but I was always able to turn off the channels before. Since I started getting listings I'm not going to try the TVGOS reset that she suggested to see if it alleviates the problem.

Has anyone gotten TV Guide On Screen to work with Time Warner Cable in San Diego? If so, what zip code did you use successfully?
In case someone is researching the same question in the future, I'll answer my own question. Yes, TVGOS does work if you are using TWC San Diego. I used the zip code of TWC's offices, 92121.

Here's a quick question:

I know I get the music channels from digital TWC, but ever since installing the CableCARD I can't access them and they don't show up in TVGOS. Any ideas on how to get them back? They used to reside in the 101.80-ish range before I put in the CableCARD.

Here's some useful TVGOS information, particularly for those using Comcast, on another thread related to Sony HD recorders:

http://www.avsforum.com/avs-vb/showthread.php?p=6307025&&#post6307025

http://www.avsforum.com/avs-vb/showthread.php?p=6306102&&#post6306102

Here's a quick question:

I know I get the music channels from digital TWC, but ever since installing the CableCARD I can't access them and they don't show up in TVGOS. Any ideas on how to get them back? They used to reside in the 101.80-ish range before I put in the CableCARD.With the cable card they should have the same channel numbers that they would appear on if you have the STB. For me they are in the 400 range with Comcast. Check the cable providers web site to see if you can get a channel listing or call them up and ask them. If they don't show up in the channel editor you may have to manually add them. Make sure they are recognized by the TV by checking the add/delete channel menu for the Toshiba.

Looks like I am finally back to a working TVGOS. Since TVGOS kept trying to use the old PBS channel that was converted to digital I had to go into the add/delete menu of the TV and uncheck that station so it would find the new analog channel for PBS. I then temporarily changed the zip code to a neighboring one so the TVGOS would look for a new host channel. Once that was identified correctly I changed the zip code back to mine and it refound the correct host channel. Lastly, I reset the TVGOS so it would prompt me for my cable provider and got the new listings. I had to access the channel editor and change the original PBS channel to the new one and now it appears that I am getting entries under the host channel and some listings are starting to populate. Tomorrow should give me the best indication.

I read through this entire thread and found it interesting. I don't have a Toshiba rear projection TV but I did just pick up the Toshiba 42HP95 plasma TV. I currently use a SA8300HD DVR/Cable Box. I'm not in love with the guide from the box and want to test the TV Guide. I'm assuming that because I use the HDMI cable for my cablebox I would have to run another cable to the Ant1 or Ant2 inputs to get the guide info? Thanks in advance.

-Jody

Looks like I am finally back to a working TVGOS. Since TVGOS kept trying to use the old PBS channel that was converted to digital I had to go into the add/delete menu of the TV and uncheck that station so it would find the new analog channel for PBS. I then temporarily changed the zip code to a neighboring one so the TVGOS would look for a new host channel. Once that was identified correctly I changed the zip code back to mine and it refound the correct host channel. Lastly, I reset the TVGOS so it would prompt me for my cable provider and got the new listings. I had to access the channel editor and change the original PBS channel to the new one and now it appears that I am getting entries under the host channel and some listings are starting to populate. Tomorrow should give me the best indication.

I did similar last week. I went the next zip code from me and am still using it since the listings and cable company are the same. Tonight all days should be filled. TVGOS was surprised I could use the digital PBS on the guide they thought I would have to change it to the analog, but it is working and said not to mess with it. I put a battery backup on the TV so I hope losing listings is over.

I'm assuming that because I use the HDMI cable for my cablebox I would have to run another cable to the Ant1 or Ant2 inputs to get the guide info? Thanks in advance.

-JodyCorrect, when setting up the TVGOS for cable your only options in the menu are ANT1 and Video1. I know others have had success using ANT2 but I would think that connection is if you use OTA. I would suggest trying ANT1 first and see what happens. The easiest way to make the connection is to add a 1 GHZ splitter on the incoming feed and run one to the STB and the other to the ANT1 input.

Well, TVGOS is officially working again for me. My host channel is populating, I have a successful date and time in the VBIDL section and I now have listings for today, tomorrow and next Tuesday. :cool:

Does anybody have any contact info for TV guide? I am cosidering puchasing the Symbio DVR but I need to be assured that this whole "edit zapping" problem is going to disappear. I'm under the impression that it is indeed a TVGOS problem and not a Toshiba problem. It takes me an hour to redo my edits when I get the urge.

Does anybody have any contact info for TV guide? I am cosidering puchasing the Symbio DVR but I need to be assured that this whole "edit zapping" problem is going to disappear. I'm under the impression that it is indeed a TVGOS problem and not a Toshiba problem. It takes me an hour to redo my edits when I get the urge.It is a TVGOS problem but we still don't have a time frame when the patch will be available.

Originally Posted by cmlda
Does anybody have any contact info for TV guide? I am cosidering puchasing the Symbio DVR but I need to be assured that this whole "edit zapping" problem is going to disappear. I'm under the impression that it is indeed a TVGOS problem and not a Toshiba problem. It takes me an hour to redo my edits when I get the urge.




The "edit zapping" problem with TVGOS does not affect the operation of the Symbio. Programs will still record regardless of the ordering of your channels.

For some reason my listings didn't completely download yesterday but today they did so I have had successful downloads on two of the last three days.

I have been having issues with getting my cable card and tvgos to work since going back to cable when Voom died. However my many calls to Toshiba haven't faired well, as the primary contact for Cable Cards (Paul C.) stopped communciation with my around a month ago. After getting up set and talking to a manger about my experience, they offered to give me a refund on my television. This unfortunately isn't what I was wanting at all, I like my tv, I just have a problem with these two issues (the cableCARD issue isn't too big of a deal right now since I'm planning on going strictly back to OTA before our baby is born in a couple of months), plus I planned on buying a symbio and no other manufacturers make a product like that... except for mitsubishi but their tv doesn't have digital optical out... Has anyone else had a similar experience with Toshiba simply stopping communication for a long time? If so any suggestions as to get better responsiveness from Toshiba (other than simply sweeping you under the rug by buying your tv back to shut you up)

Typically, how long is it taking the TVGOS to populate after you guys do a reset?

I haven't had this working for a while now and yesterday I did a reset through TVGOS and reset the TV through the System Information menu and unplugged it as well. I plugged it back in, turned it on and set up TVGOS. When I was finished watching for the night I put it on channel 3 which is analog PBS.

I've done the TVGOS reset before and it didn't help, so this time I did what I described above.

Since I've gone to 1.5.2, I've had TVGOS problems.... it first started with none of my HD channels populating in the guide when before they were. I may, if it can be done, go back to 1.5.1... though I'm going to wait however long you guys say it takes to start to see data.

Thanks for any input.

I have a Toshiba 52HMX94 w/ TWC CableCard and we returned to the house two days ago after Rita blew us away for three weeks.

Summary:

--Power blackout surge wiped out a computer, toaster oven, microwave and the alarm system. TV and Symbio are fine, but next time I will unplug.

--When I fired the TV up, it had the "Choose a line-up" screen. Channel edits, of course, were gone.

I think the"big, unsolved problem" lies with TVGOS. Once you get a working CableCard and a data download, the only aggravation left is the channel edits. The bottom line is that someone/something has to put the data out and it needs to be timely and accurate and have a way to get to the TV. If you have all that, the system works as advertised and works surprisingly fast given the fact that the data is on a slow, non-dedicated comm channel.

Frankly, the channel edit problem is such that I am ready to call an attorney and investigate a class action suit. That might be enough to get them off their a** and fix the issue. It is a software thing and I am guessing that it has something to do with exclusion versus inclusion from the cable company. Cable wants you to be fully aware of what you are missing, and in their minds the problem is easily solved by simply subscribing to the entire channel lineup!

Typically, how long is it taking the TVGOS to populate after you guys do a reset?

I haven't had this working for a while now and yesterday I did a reset through TVGOS and reset the TV through the System Information menu and unplugged it as well. I plugged it back in, turned it on and set up TVGOS. When I was finished watching for the night I put it on channel 3 which is analog PBS.

I've done the TVGOS reset before and it didn't help, so this time I did what I described above.

Since I've gone to 1.5.2, I've had TVGOS problems.... it first started with none of my HD channels populating in the guide when before they were. I may, if it can be done, go back to 1.5.1... though I'm going to wait however long you guys say it takes to start to see data.

Thanks for any input.I don't think 1.5.1 was better than 1.5.2 and until my cable company changed the local PBS station to digital I had about a month of consistent listings and my channel edits were intact. I can say that once something is wrong it takes a while to make things right and you may need to try the TV and TVGOS reset more than once to get things back working. The first and foremost issue is if the host channel is correct in the diagnostics. If this isn't right you will never get any listings. Even though my cable company did provide a new PBS channel that was analog the TV always wanted to use the old one. I ended up having to uncheck the digital one in the TV's add/delete channel option before the TV would ever find the new one.

I also experienced the problem of the channels missing all the HD ones and this was choosing the same cable lineup I had in the past. I believe the second time I did the TVGOS reset I was finally able to get the correct lineup again. Just as an FYI, leaving the TV on the PBS channel didn't seem to make any difference in my success or failure. The key is to understand the diagnostics menu and when things aren't correct, what to try. For example, if the host channel is wrong you can select a different zip code in your area that uses the same cable company. This clears out whatever is in the host channel (assuming there is something but it is wrong) and the TV will search for it again. If it picks the wrong one you may need to do what I did and remove the channel from the TV.

Once you get the host channel correct you need to look at the VBI download information. See when the download timer indicates the next download and validate the complete download schedule is listed in the diganostics. For reference here is what TVGOS wants to capture when you have a problem and a Word document to fill out. If you want, fill out the TVGOS information (leave out the name and address) and post it back to the forum and we can look at it.

Bring up the guide, scroll to Setup, Highlight “Change System Settings” type in 753159852, you won't see these numbers as you enter them.


Section System - System Info:
1. The initial screen shows the build information (version/patch number)(ex. 08.1.42/patch number/).


Section Reset Info - Statistics:
2. Hit the up arrow one time – page where: the Power On date and time, Reset Num, Cold Time, Cold Err, Cold Num, Sys Num and Sys Err.

Section Reset Info - Dumps:
3. Right arrow one time. Record any numbers by column and row.
3a. Hit the right arrow 1 time and take the "Section Reset Information - Error tracker page.

4. Left arrow 2 times and the down arrow 1 time. This brings you back to the initial screen.

Section System - Statistics:
5. Hit the right arrow 1 time – page containing: ZIP Code, Host ID, Host Chan, Host State, VBI Chan, Lineup and last Ch. map.

Section Reception - Slicing:
6. Hit the up arrow 2 times – page containing: Since Cold, Host Chan and Curr Chan.
Record Starts, Ends, Drops, TypeB, BCorr, BErrs, TypeC, CCorr, CErrs, CBad for all columns.
6a. Hit the right arrow 2 times - Section Reception - VBI Stats - page containing TotFrTape, 2XLines, Gemstar Lines, Enabled Lines

Section VBI Data - VBI Info:
7. Hit the up arrow 1 time – page containing: VBI state, Last ASet End, Last SrchSt, LastSrcEnd.
7a. Hit the right arrow 2 times (VBIDLSched) - page containing: DLID, STID, Start, Dur, Qual, Type.
7b. Hit the right arrow 1 or 2 more times (heading VBIDL) - This page is missing STID as a header.

Section Setup - Input Configuraton:
8. Hit the up arrow 2 times - Headers contain Input, avail, config, tvcAvl, tvc Cfg

10. Hit the TV Guide button to get out of the Guide.

P.S. One item not listed in the document but I think it important is the DLTimer in the Section VBI Data - VBI Info menu. This tells you if anything is scheduled in the future. When it is not working it will have a time and date in the past.

I'll take my laptop to the back room tonight and fill all this out. I looked at the word document on my office PC and it seems pretty straight forward. Though where does this info come from? Is this what I will see when I first go into the TVGOS service menu?

GBA:

MSO:

Host:

Inserter Type:

VBI Lines:

Manufacturer:

Model:

Device Type:

Ticket Number:

Also, I have been in that menu before (I just don't remember all of what it says) and I did see that the VBI channel was 3. 3 is my local PBS analog station...

Before this trouble started my TVGOS worked great, I had all the channels and was really happy with it. This was with 1.5.1, I think (might have been 1.5.2 but I can't remember when I got the newer one and installed it). Then the power went out one day and it lost all the data. Since then I haven't been able to get it to populate so I did the reset a couple of times and then the major reset last night for both TVGOS and the TV. Hopefully that does the trick because some day I would like to score a Symbio to use with it all.

Thanks for all the info Kdogg, that's huge! I'll report back later tonight or tomorrow.

Shane

Though where does this info come from? Is this what I will see when I first go into the TVGOS service menu?

GBA:

MSO:

Host:

Inserter Type:

VBI Lines:

Manufacturer:

Model:

Device Type:

Ticket Number:

Also, I have been in that menu before (I just don't remember all of what it says) and I did see that the VBI channel was 3. 3 is my local PBS analog station...

Ignore this first section as I don't think you can get this data. Keep in mind the host channel is what is important, not just the VBI channel. Thye should have the same value. If channel 3 is your analog PBS channel and you are connected to ANT1 then it should read 1:0-3 in the host channel. the first part is the ANT input and the number following the colon identifies the PBS channel starting from zero. My old VBI channel was channel 6 and mine used to read 1:0-6. Now it is channel 97 and reads 1:0-97.

Ok, here is my info... A lot of zero's in it, I'm assuming because it didn't download anything last night. ??

I have no listings and it's not even displaying the time, but I did just reset it last night.

Thanks for the help with this.

Ok, here is my info... A lot of zero's in it, I'm assuming because it didn't download anything last night. ??

I have no listings and it's not even displaying the time, but I did just reset it last night.

Thanks for the help with this.You don't have the host channel yet and it looks like your VBI channel hasn't been correctly identified yet. I would try and have the TV turned off by around 11:00 PM if possible and leave it off until at least 10:00 AM tomorrow and check the same programs. The time is the first thing that will fill in if it finds the VBI channel. Then it should display the schedule in the VBIDL section. I'll check back tomorrow to see if there is any new data populating. What is your cable service (WOW, Comast, etc)?

You don't have the host channel yet and it looks like your VBI channel hasn't been correctly identified yet. I would try and have the TV turned off by around 11:00 PM if possible and leave it off until at least 10:00 AM tomorrow and check the same programs. The time is the first thing that will fill in if it finds the VBI channel. Then it should display the schedule in the VBIDL section. I'll check back tomorrow to see if there is any new data populating. What is your cable service (WOW, Comast, etc)?

Ok, I'll try to have it off by then.

We have WOW...

Well...I think I have a new personal record....6(or7) days and still going, without having to redo my edits. I re-did them last weekend, I don't remember if it was Sat morning or Sun morning. However, this morning I turned the set on at 5:30 and found that I have no listings between 4am Wed and 4am Thur. I think the no-listings may be a timing issue...perhaps the guide was loading when I turned on the set?? I'm just happy that my edits are holding! I've been calling Toshiba every week since I bought this TV in April...I got two updates...one that was supposed to make the CableCard work...it didn't. And one that accually did make the card work(1.5.1). Back when I first heard about the 1.5.2 firmware I was told that it wasn't for me. About a month ago, Toshiba stoped returning my calls...I was looking for good, or any, news about the TVGOS. Two weeks ago I received 1.5.2 out of the blue? I called Toshiba to find out what's up...they said that it was the latest firmware and they thought I should have it?? I was also told that I wouldn't see much improvement with the TVGOS and that the update was mostly for stuff that I couldn't see. After loading 1.5.2, I lost my edits twice in one week(this is pretty much normal for me). Then I did them last weekend and that's where I stand now. I don't know if it's the firmware or maybe they're finally starting to figure this thing out or what?...probably s*** luck with me?? Anyway I do still have one issue even if the edits hold...If i go into the guide and jump around to different listings and look at some info for the listings...sooner or later the guide gets all messed up and confused...the listings start overlapping one another and the the guide becomes useless. The only fix is to exit and then re-enter the guide. This has been happening through all versions of firmware. Does anybody here have this problem?

Anyway I do still have one issue even if the edits hold...If i go into the guide and jump around to different listings and look at some info for the listings...sooner or later the guide gets all messed up and confused...the listings start overlapping one another and the the guide becomes useless. The only fix is to exit and then re-enter the guide. This has been happening through all versions of firmware. Does anybody here have this problem?[/QUOTE]

I see what you are talking about every once an a while. It TVGOS keeps working I can live with it

Just got my 52HM95. Using analog cable with no cable box. Took a day to get all the info but TV guide works flawlessly! I guess on the newer sets they are ready to roll!

Good news: after deciding to contact someone at TVGOS (not as easy as it may sound), it turns out there *is* a host channel broadcasting in the Toronto area. It's CFTO (CTV), and their broadcast works fine on Rogers cable too. The issue was that for almost the entire month of July, when I was first testing this, there was a problem that prevented the TVGOS signal from working on Rogers - thus why I couldn't get anything. After being assured by the TV Guide folks that it was indeed working now, I did a factory reset, entered my postal code, and by the next day it had the clock, channel mappings and the first few days' worth of guide.

Now the bad news: there are NO HDTV listings at all, and some Buffalo OTA stations I was getting from the PBS TVGOS broadcast are completely missing, such as PBS-HD, WNLO (UPN) and WNYO (WB).

It does have about a 98% complete station listing for Canadian analog cable TV, missing mainly Sun TV, OMNI2 and Food. As for digital cable the listings are extremely incomplete and seem to have just a random sampling of various popular channels.

I'm hoping that they may be able to add some of these absent-but-still-in-their-system channels, and am willing to help them in any way to get the Toronto listings correct.

Just got my 52HM95. Using analog cable with no cable box. Took a day to get all the info but TV guide works flawlessly! I guess on the newer sets they are ready to roll!

I never had a problem with analog cable either... When I went digital with a cablecard is when the problems started.


How are you guys contacting TVGOS? Email through their website or ?

I never had a problem with analog cable either... When I went digital with a cablecard is when the problems started. So did you get any new information in the diagnostics?

So did you get any new information in the diagnostics?


Not much but some of it has changed.

The VBI Channel now says 1:0-6 where before it was 1:0-9.

The slicing info has changed... Since Cold and Current Channel have changed but Host Chan has remained zeros.

LastClkset changed to 10/16/05 7:50:31 but the clock is still showing --:--

That's it... no data, no clock... still not populating.

Last Tuesday I stopped receiving downloads and this continued through Friday. Prior to that my host channel had been set to OTA WNET, however my source clock setting showed cable WNET as the Clock set channel and the Failed clock channel was OTA WNET. (This is in the "Section Other-Clocks 2" diagnostic screen). On Friday my host channel was reset to cable WNET and both the clock channels were reset to cable WNET. Saturday night I began receiving downloads again. So it appears that Cablevision is now sending data via WNET. I called TVGOS on Friday and they indicated that Cablevision has been intermittently sending data even though there is no official agreement between TVGOS and Cablevision. So I'm not exactly sure what happened, but it may be that when Cablevision allowed data to be sent, because it was of better quality than the OTA, the TV Guide system switched over to the cable source. I can only hope that they continue to allow the data to be sent so that the transmissions aren't disrupted again.

Not much but some of it has changed.

The VBI Channel now says 1:0-6 where before it was 1:0-9.

The slicing info has changed... Since Cold and Current Channel have changed but Host Chan has remained zeros.

LastClkset changed to 10/16/05 7:50:31 but the clock is still showing --:--

That's it... no data, no clock... still not populating.You might want to check with WOW and make sure they didn't switch your analog PBS station to digital like Comcast did with me. They did add another analog PBS channel at 97 but the TV kept wanting to use the old analog channel and I had to uncheck it in the TV add/delete channel menu before the TVGOS would find the new one. I can say that until you get the clock you will NEVER get anything else including downloads as it hasn't found the correct host channel. Since the download schedule is based on time the schedule will not populate until the time is correct. My suggestion is if within two days you don't have at least the date and time in TVGOS I would try another TVGOS reset.

Ok... I'll give WOW a call.

I also emailed TVGOS.

Thanks

First time post here. I have the above Toshiba...I don't want to use the TV guide at all but everytime I turn on the TV it comes up. I have to click on the remotes "exit" button.
I live in Connecticut and have Charter Com. I use a new version of their DVR box, that is why I don't use the cable card (besides had a lot of trouble with sound on the upper channels with the cable card) (love the DVR)

One other question...when I was using the cable card and was on a HD channel the picture would take up the whole screen (on full setting I think) and not have the bars...with the box on the HD channels I now have those gray bars.
Is there a setting I'm not using right? If the bars have to be there can the color be changed...thanks for being patient...Kevin
email...

First time post here. I have the above Toshiba...I don't want to use the TV guide at all but everytime I turn on the TV it comes up. I have to click on the remotes "exit" button.
I live in Connecticut and have Charter Com. I use a new version of their DVR box, that is why I don't use the cable card (besides had a lot of trouble with sound on the upper channels with the cable card) (love the DVR)

One other question...when I was using the cable card and was on a HD channel the picture would take up the whole screen (on full setting I think) and not have the bars...with the box on the HD channels I now have those gray bars.
Is there a setting I'm not using right? If the bars have to be there can the color be changed...thanks for being patient...Kevin
email...You have to go into the default options for the TVGOS setup and turn off "auto guide" in the general options so the TVGOS doesn't pop-up every time you start the TV. As far as HD channels go, some of them don't always broadcast in HD and you will get the bars but they are always black. If that is not the case you need to make sure the STB is configured to send either 720p or 1080i over the component/DVI/HDMI output. For standard 4:3 programming you will get the grey bars to fill the native 720p resolution unless you program the STB to do so. On the Motorola boxes you turn 4:3 output to "off".

You might want to check with WOW and make sure they didn't switch your analog PBS station to digital like Comcast did with me. They did add another analog PBS channel at 97 but the TV kept wanting to use the old analog channel and I had to uncheck it in the TV add/delete channel menu before the TVGOS would find the new one. I can say that until you get the clock you will NEVER get anything else including downloads as it hasn't found the correct host channel. Since the download schedule is based on time the schedule will not populate until the time is correct. My suggestion is if within two days you don't have at least the date and time in TVGOS I would try another TVGOS reset.

About the analog to digital switch for PBS...

My analog PBS channel is still channel 3 and the digital channel is still 205, it's been that way since I went with digital cable and TVGOS worked.

Is the 'channel' a number that we can't see but they will still use 3 as the channel we tune to? Kind of like the digital channels have underlying numbers as their digital number. ??

I hope that makes sense... :eek:

About the analog to digital switch for PBS...

My analog PBS channel is still channel 3 and the digital channel is still 205, it's been that way since I went with digital cable and TVGOS worked.

Is the 'channel' a number that we can't see but they will still use 3 as the channel we tune to? Kind of like the digital channels have underlying numbers as their digital number. ??

I hope that makes sense... :eek:If 3 is the channel for PBS that shows up with the cable card and did with the STB then it is the correct one. I also use cable card to get the TVGOS through Comcast so it shouldn't be an issue with the cable card. As long as the channel shows up in the add/delete channels for that ANT input it should work. I have had to do a complete reset on the TV once as the digital channels weren't working and that is always a last resort if the TVGOS resets are not helping. You do have to make sure you have all your information written down as this requires you to configure your input settings.

If 3 is the channel for PBS that shows up with the cable card and did with the STB then it is the correct one. I also use cable card to get the TVGOS through Comcast so it shouldn't be an issue with the cable card. As long as the channel shows up in the add/delete channels for that ANT input it should work. I have had to do a complete reset on the TV once as the digital channels weren't working and that is always a last resort if the TVGOS resets are not helping. You do have to make sure you have all your information written down as this requires you to configure your input settings.


Actually this is what I did the last time I reset. I did the TV and the guide. Though I think the TV reset had already reset the guide but I did both anyway.

I have all my settings logged in the back of the TV manual for when a reset is needed. :)

You have to go into the default options for the TVGOS setup and turn off "auto guide" in the general options so the TVGOS doesn't pop-up every time you start the TV. As far as HD channels go, some of them don't always broadcast in HD and you will get the bars but they are always black. If that is not the case you need to make sure the STB is configured to send either 720p or 1080i over the component/DVI/HDMI output. For standard 4:3 programming you will get the grey bars to fill the native 720p resolution unless you program the STB to do so. On the Motorola boxes you turn 4:3 output to "off".

Thanks so much for your quick and helpful response.
What is STB? ( sorry ) and how do I change to 720p or 1080i ( not really sure what that is either..lol..) I'm trying to read all the posts I can to learn. Thanks again..Kevin :cool:

Thanks so much for your quick and helpful response.
What is STB? ( sorry ) and how do I change to 720p or 1080i ( not really sure what that is either..lol..) I'm trying to read all the posts I can to learn. Thanks again..Kevin :cool:Sorry, STB is Set Top Box and refers to your cable box. I don't know what one you have but in the Motorola setup menu you have a setting for Component/DVI and you would select the resolution there (i.e. 720p or 1080i).

Just a quick update... my VBI Channel changed to 2 when I checked it last night. I don't know if that means anything but it seems as if it's trying to find the right channel to download from.

Just a quick update... my VBI Channel changed to 2 when I checked it last night. I don't know if that means anything but it seems as if it's trying to find the right channel to download from.What is displayed in the host channel? If that is incorrect the only way to get it to search for a new one is the TVGOS reset. If that is still blank you won't get listings. Do you have the date and time yet?

Had the local cable company (BrightHouse in Tampa Florida) install a CableCard yesterday. The TV Guide reset and then had the message about taking up to 24 hours for the guide to populate.

Well it did Populate the channels but I'm missing 5 channels which are the channels that make up the cable companies 'HD Package'. When I put my zipcode into the TV Guide site those stations came up for the Digital Cable setup that I used.

What can I do to try and fix this, I have a Symbio coming tomorrow and this package includes ESPN HD and INHD that I wanted to start recording.

Thanks.

-Jody

What is displayed in the host channel? If that is incorrect the only way to get it to search for a new one is the TVGOS reset. If that is still blank you won't get listings. Do you have the date and time yet?

No date and time yet... I'll do a reset tomorrow night.

I did the reset last night instead of waiting until tonight.

I have a question about it though... every time I do a reset, it doesn't seem to actually reset the settings. When I go into the setup, it still has all the info I had entered before.

Do I have to shut the TV off after the reset then turn it back on before entering the data again?

Had the local cable company (BrightHouse in Tampa Florida) install a CableCard yesterday. The TV Guide reset and then had the message about taking up to 24 hours for the guide to populate.

Well it did Populate the channels but I'm missing 5 channels which are the channels that make up the cable companies 'HD Package'. When I put my zipcode into the TV Guide site those stations came up for the Digital Cable setup that I used.

What can I do to try and fix this, I have a Symbio coming tomorrow and this package includes ESPN HD and INHD that I wanted to start recording.

-Jody

The Symbio should work as long as time and channel labels are present. Can you direct tune the channels you want to record? If so, press the VCR+ button on the remote and it will take you to the menu that lets you set up a recording, like a VCR. Then just put the channel, date, time, etc. and the Symbio will do the rest. I suggest you test the process out just to make sure you have it down.

Once programs populate you can just go to the guide listing and set the recording automatically, until that point the VCR+ lets you use the Symbio like a VCR.

Harley

I have gotten most of the guide listings, I think I'm missing a day or two but from what I've read in this thread is that those days will evenutally be populated.

But I'm still missing two channels from the guide itself. When I'm in the Guide and enter '707' (ESPN-HD) and 'go to channel', it says 'Channel Not Available'. That channel and INHD2 are just not coming up. I'm sure it's not a Toshiba thing but is there a contact at TVGOS for problems like this when they are channel-line up issues and not really technical? Thanks.

-Jody

Harley

I have gotten most of the guide listings, I think I'm missing a day or two but from what I've read in this thread is that those days will evenutally be populated.

But I'm still missing two channels from the guide itself. When I'm in the Guide and enter '707' (ESPN-HD) and 'go to channel', it says 'Channel Not Available'. That channel and INHD2 are just not coming up. I'm sure it's not a Toshiba thing but is there a contact at TVGOS for problems like this when they are channel-line up issues and not really technical? Thanks.

-JodyJody, INHD2 is not currently supported by TVGOS so you won't get that one. I have the same issue. You should get ESPN-HD though. I will send you a PM on how to get that checked.

I did the reset last night instead of waiting until tonight.

I have a question about it though... every time I do a reset, it doesn't seem to actually reset the settings. When I go into the setup, it still has all the info I had entered before.

Do I have to shut the TV off after the reset then turn it back on before entering the data again? The TVGOS reset wipes out the information in the diagnostics not the setup. The TV reset is the only one that resets that data. If you have incorrect listings then going into the setup and indicating your information is wrong and changing that information will reset your listings.

Thanks Kdog.... :cool:

The TVGOS reset wipes out the information in the diagnostics not the setup. The TV reset is the only one that resets that data. If you have incorrect listings then going into the setup and indicating your information is wrong and changing that information will reset your listings.

Ok, got it... Thanks...

I'm still having trouble so I might put 1.5.2 back in and see if it will load again. Just for the hell of it since nothing else seems to work. I never heard from TVGOS either, I emailed the lady last Sunday night. She could be out of the office so I'm going to be patient.

Ok, got it... Thanks...

I'm still having trouble so I might put 1.5.2 back in and see if it will load again. Just for the hell of it since nothing else seems to work. If you are already running 1.5.2 then there is no sense in trying to reinstall. Does it show up in the TV menu under Installation, System Status, System Information and then right arrow to access Software Version? Do have a host channel yet or at least the time and date?

no time and date and yeah it shows 1.5.2... I just thought a reinstall might help because, if I remember right, when I initially installed 1.5.2 it went really fast through the verify part. Which in the past it never did.

no time and date and yeah it shows 1.5.2... I just thought a reinstall might help because, if I remember right, when I initially installed 1.5.2 it went really fast through the verify part. Which in the past it never did.That's odd. Does your PBS channel show up in the add/delete channels menu and if so does it indicate it is analog?

That's odd. Does your PBS channel show up in the add/delete channels menu and if so does it indicate it is analog?

My cable company recently went from analog to digital, making the analog PBS digital on channel 9. When this happened TVGOS stopped downloading listings. A few days after this happened an analog version of PBS showed up at channel 90 on add/delete channel menu. TVGOS began downloading when I changed the TVGOS PBS station number from channel 9 to 90.

Yes PBS is still channel 3 and it's analog.

My cable company recently went from analog to digital, making the analog PBS digital on channel 9. When this happened TVGOS stopped downloading listings. A few days after this happened an analog version of PBS showed up at channel 90 on add/delete channel menu. TVGOS began downloading when I changed the TVGOS PBS station number from channel 9 to 90.

How does one "change the TVGOS PBS station number"? I have a Sharp LC37D5U and have not found a way to enter a "PBS station number".

How does one "change the TVGOS PBS station number"? I have a Sharp LC37D5U and have not found a way to enter a "PBS station number".

On a Toshiba--- You open TVGOS go to the setup menu--- change channel display--- highlite the station you want to change hit enter and change the tune station.

On a Toshiba--- You open TVGOS go to the setup menu--- change channel display--- highlite the station you want to change hit enter and change the tune station.

George -

Thanks for the response. When I read your first message I thought you were speaking about entering the TVGOS PBS "host channel" directly in the setup.

My situation is similar to yours - with the digital package, Comcast (using ADS) replaces many of the analog channels (including PBS) with the digital versions.

After many phone calls I was finally told that I could find analog PBS on ch. 97, even though it did not appear in any channel line up. Using the TVGOS on screen diagnostic mode I was able to determine that TVGOS was using 97 as the host channel.

Today, using your method I did change the "tune channel" in the listings for the PBS (normally) analog channels to 97.

Perhaps this will improve things - I go days at a time w/o TVGOS downloading any listings, and am getting very frustrated! :mad:

Today, using your method I did change the "tune channel" in the listings for the PBS (normally) analog channels to 97.

Perhaps this will improve things - I go days at a time w/o TVGOS downloading any listings, and am getting very frustrated! :mad:Dave, I also have Comcast and had problems with the TV recognizing the new channel as it always wanted to use channel 6 which was changed to digital. I went in to the TV add/delete channel menu and unchecked channel 6 and it then found 97 and has worked well since then. The other day I finally had the entire eight days of listings for the first time since Comcast changed the channel assignments. My edits have held as well. I have found that occasionally the 2:00 AM download doesn't always complete successfully so I try to leave the set off until after 10:00 AM so it can get the 7:00 AM download if the first one didn't complete.

Dave, I also have Comcast and had problems with the TV recognizing the new channel as it always wanted to use channel 6 which was changed to digital. I went in to the TV add/delete channel menu and unchecked channel 6 and it then found 97 and has worked well since then. The other day I finally had the entire eight days of listings for the first time since Comcast changed the channel assignments. My edits have held as well. I have found that occasionally the 2:00 AM download doesn't always complete successfully so I try to leave the set off until after 10:00 AM so it can get the 7:00 AM download if the first one didn't complete.

Hi kdog - Thanks for the response!

When you un-checked ch. 6, did you do this in the TVGOS menu or was this in your set's channel setup menu?

On my set with the CableCard installed, I am not able to add/delete channels. I can designate them to be "skipped" when using the channel up/down buttons - I just now made that change. Wish me luck tonite!

Last night, I changed the PBS (6 & 24) channel entries to 97 in the TVGOS menu. The set was off from 1am until 10am but still no info was downloaded.

Dave

Hi kdog - Thanks for the response!

When you un-checked ch. 6, did you do this in the TVGOS menu or was this in your set's channel setup menu?

On my set with the CableCard installed, I am not able to add/delete channels. I can designate them to be "skipped" when using the channel up/down buttons - I just now made that change. Wish me luck tonite!

Last night, I changed the PBS (6 & 24) channel entries to 97 in the TVGOS menu. The set was off from 1am until 10am but still no info was downloaded.

Dave You can't delete them in TVGOS but you should be able to uncheck the channel in the add/delete channel option in the TV menu which does skip the channel when using the up/down channel option.

You can't delete them in TVGOS but you should be able to uncheck the channel in the add/delete channel option in the TV menu which does skip the channel when using the up/down channel option.

I still have the digital PBS turned on but I also have the analog PBS turned on.

I have changed the tune number in TVGOS to the analog station since it defaults to the original which is now digital.

Analog broadcasts will disapear by April 7, 2009, per a Senate Panel. What happens to TV guide after that? Since those that have only digital from their cable companies have to set up OTA antennas, how is this going to work?

Analog broadcasts will disapear by April 7, 2009, per a Senate Panel. What happens to TV guide after that? Since those that have only digital from their cable companies have to set up OTA antennas, how is this going to work?TVGOS is working on the ability to use digital channels for the downloads and I would anticipate that it will be available before 2009.

Here we go again. I have been getting downloads regularly for about a week and then starting Saturday they stopped. When I checked this morning I no longer have a host channel or host ID. Looks like I will have to try and change the zip code to get things going again. :mad:

Here we go again. I have been getting downloads regularly for about a week and then starting Saturday they stopped. When I checked this morning I no longer have a host channel or host ID. Looks like I will have to try and change the zip code to get things going again. :mad:

I, too, have lost my Host ID, and have received no d/l for several days. Am so frustrated that this morning I reset my Sharp LC37D5U to "out-of -box" condition to give it a fresh start. (It took a while to talk the Sharp CSE into giving me the routine!)

Dave

No host channel for me either guys... Still the same troubles and I have reset everything. :(

No host channel for me either guys... Still the same troubles and I have reset everything. :(

Are we all Comcast users?????? I know kdog is.

(IE, those of us that have lost the Host Channel!)

Wide Open West here....

I, too, have lost my Host ID, and have received no d/l for several days. Am so frustrated that this morning I reset my Sharp LC37D5U to "out-of -box" condition to give it a fresh start. (It took a while to talk the Sharp CSE into giving me the routine!)

DaveDave, when did your downloads stop? I'm wondering if TVGOS is having a problem with channel 97 in our area. I think Friday is the last day mine downloaded.

Dave, when did your downloads stop? I'm wondering if TVGOS is having a problem with channel 97 in our area. I think Friday is the last day mine downloaded.

I don't think anything new d/l'ed since last Friday. Before I did the full reset, I had a full listing for Thursday, a partial for Friday and nothing for Sat., Sun. or Monday, so I seems it has been at least three days.

Does anybody have info on interpreting the data on the nearly 40 screens of TGVOS diagnostics? I believe it show "Last Successful D/L" and other such interesting stuff.

Dave

Attn: Forum Moderator --

It seems all this while I have been posting my TVGOS issues/suggestions in the right thread but in the wrong forum! I don't have a rear projection unit.

Seems to me that many/most TVGOS issues are set independent. TVGOS issues are to be found sprinkled about in many threads in the various existing forums. Scanning through the available forums, however, I am unable to locate a good spot for TVGOS problems.

Any possibility that a dedicated forum for TVGOS issues could be created?

TIA,

Dave

I don't think anything new d/l'ed since last Friday. Before I did the full reset, I had a full listing for Thursday, a partial for Friday and nothing for Sat., Sun. or Monday, so I seems it has been at least three days.

Does anybody have info on interpreting the data on the nearly 40 screens of TGVOS diagnostics? I believe it show "Last Successful D/L" and other such interesting stuff.

DaveHere is the document TVGOS asks you to fill out. Most of us are pretty familiar with the menus and what to look for so just ask if you have a question.

kdog,

Thanks for the info - have sent you a private message re: this document.

Dave

I don't have an RP with TVGOS either, but this has turned into a generic TVGOS support thread. I'm not sure what forum it would be most appropriate for.

I don't have an RP with TVGOS either, but this has turned into a generic TVGOS support thread. I'm not sure what forum it would be most appropriate for.Since the operation and method of access is universal with TVGOS it shouldn't matter that you don't have a RP. Don't worry, we won't kick you out. :D

Since the operation and method of access is universal with TVGOS it shouldn't matter that you don't have a RP. Don't worry, we won't kick you out. :D

Kdog,

I"m not worried about being kicked out - it's just that it might be nice to have a single spot for all TVGOS issues. Many threads in other forums also have good TVGOS info, but it's hard to find it when it's sprinkled all over the map!

Dave

I have TV guide option in my Sharp 37'' TV. I tried the TV guide option yesterday after receiving the splitter. Worked like a charm. Here is the Q though. Along with getting info for digital channels, it nows shows so many analog channels as well. Is there a way to get rid of them? I really do not like to see TV guide info or switch to analog channels.

I searched this thread for all posts containing the word "disable" and/or "off" but have not found the answer:

I have a Sharp LCD tv with the TVGOS and I want to disable it. I use my cable box for finding programs. How can I turn the TVGOS off? (I don't just mean disable the auto display but stop the TVGOS from downloading info, eating up 40 watts of electricity when the TV is off , etc.)

It seems that my situation has stabilized and I have received regular downloads for the last 7 nights and now have a full 8 days of listings again. My Host channel is set on the OTA WNET and the VBI gravitates toward cable WNET. Clock set and clock fail channels are both Cable WNET. So it seems that Cablevision is continuing to send data. I am not sure why the downloads were interrupted for several days two weeks ago. (When it was, my host channel was wiped out and I lost all my diagnostic stats). It could be that I was receiving data from Cablevision before and they interrupted it. It could be that Cablevision started to send data then, and the TV Guide software switched from OTA to Cable, and that interrupted it. Or it could be that TV Guide itself was responsible. I did find out that early last week that TV Guide uploaded data late for at least one or two days (at 4:30 AM East Coast time) and this caused the main nightly download not to take place for the East Coast at least, as it was too late (2:21 AM is the main nighttime download time when the TV "wakes up" to look for data). It seems that this problem has been corrected because the last several nights show the DL 70 at 2:21 successfully completing. TVGOS Technical Support was not able to provide an explanation on the interruption and are surprised that Cablevision is sending data as there is still no formal agreement.

I searched this thread for all posts containing the word "disable" and/or "off" but have not found the answer:

I have a Sharp LCD tv with the TVGOS and I want to disable it. I use my cable box for finding programs. How can I turn the TVGOS off? (I don't just mean disable the auto display but stop the TVGOS from downloading info, eating up 40 watts of electricity when the TV is off , etc.) I would think that from a default reset of your TV that TVGOS would not be configured and therefore would not look to download anything. I have to setup TVGOS with my Toshiba for it to operate.

I have TV guide option in my Sharp 37'' TV. I tried the TV guide option yesterday after receiving the splitter. Worked like a charm. Here is the Q though. Along with getting info for digital channels, it nows shows so many analog channels as well. Is there a way to get rid of them? I really do not like to see TV guide info or switch to analog channels. If you have TVGOS then you just access the setup menu and then select change channel display and turn "off" the channels you don't want to display.

If you have TVGOS then you just access the setup menu and then select change channel display and turn "off" the channels you don't want to display.

Will try that tonite thanks. Will that take care of analog channels as well their guide or just the guide portion of the analog channels. I want to get rid of analog channels as well.

kdog044:

Now I see why people complain abt TV guide always downloading something. On Sharp TV, That light (that shows the TV guide is downloading) is ALWAYS ON for me..almost. Except when I am watching TV!! Dont know why it needs to continually download something. Is there a way to set it to just do it once a day or something?

Will try that tonite thanks. Will that take care of analog channels as well their guide or just the guide portion of the analog channels. I want to get rid of analog channels as well.It only affects the display for TVGOS. If you don't want the channels to appear when using the up/down channel button your TV should have a way to disable them in the menus. I can do that with my Toshiba.

kdog044:

Now I see why people complain abt TV guide always downloading something. On Sharp TV, That light (that shows the TV guide is downloading) is ALWAYS ON for me..almost. Except when I am watching TV!! Dont know why it needs to continually download something. Is there a way to set it to just do it once a day or something?The download schedule is determined by TVGOS and I don't believe there is a way to modify it.

Is toshiba the same way...downloading the tv guide almost the entire day (when not watching tv) ?

Sorry if this has been posted before, but I searched the thread and didn't find anything on it:

Can you really not sort the channels in the guide by channel number? Hard to believe this option wouldn't be included, but I certainly can't find it. Has anyone heard of this feature being added in the future?

kdog044:

Now I see why people complain abt TV guide always downloading something. On Sharp TV, That light (that shows the TV guide is downloading) is ALWAYS ON for me..almost. Except when I am watching TV!! Dont know why it needs to continually download something. Is there a way to set it to just do it once a day or something?

There are four 180 min., four 60 min. and three 30 min. downloads each day, so I believe that if the set is powered off the indicator would be lit for about 17.5 hours each day. They are trying to ensure that the info gets downloaded to sets that are powered on most of the time.

The schedule is set up by TVGOS. About the only way to prevent the d/l is to unplug the set. (I suppose you could zero out your zip code in the set up menu to prevent the d/l, but doing that will probably screw up the listings.) :cool:

Wow! The users should have a choice to modify the schedule or choose to limit the downloads. 17.5 hours. Earlier I was not concerned. Now it seems like this tv might be consuming a lot of electricity, right. Even when switched off!

Sorry if this has been posted before, but I searched the thread and didn't find anything on it:

Can you really not sort the channels in the guide by channel number? Hard to believe this option wouldn't be included, but I certainly can't find it. Has anyone heard of this feature being added in the future?It's not currently available but TVGOS is looking at adding that in the future.

Wow! The users should have a choice to modify the schedule or choose to limit the downloads. 17.5 hours. Earlier I was not concerned. Now it seems like this tv might be consuming a lot of electricity, right. Even when switched off!I don't know about you but I don't leave my set for 24 hours and there are no attempted downloads during the time the set is on. I don't think the 180 minute downloads repeat unless the previous one was unsuccessful. The others have to do with updates so you want those to occur at all the available times to have accurate guide data. The way my set is used I would get the first 180 minute download and would be lucky to get one or two of the remaining two types of updates. The 30 minute updates occur at (12:41 AM, 1:11 PM, and 11:01 PM). The 60 minute updates occur at (1:16 AM, 5:56 AM, 5:46 PM, and 11:36 PM). Once my kids get home the TV is on from about 3:00 PM until 12:00 AM. It might be nice to be able to select your updates but if anyhting changed in your schedule you would have to always go back and edit it and most likely would forget to do it. I can't believe there is that much electricity being used during these updates as the set doesn't turn on to get them.

Well...I think I have a new personal record....6(or7) days and still going, without having to redo my edits. I re-did them last weekend, I don't remember if it was Sat morning or Sun morning. However, this morning I turned the set on at 5:30 and found that I have no listings between 4am Wed and 4am Thur. I think the no-listings may be a timing issue...perhaps the guide was loading when I turned on the set?? I'm just happy that my edits are holding! I've been calling Toshiba every week since I bought this TV in April...I got two updates...one that was supposed to make the CableCard work...it didn't. And one that accually did make the card work(1.5.1). Back when I first heard about the 1.5.2 firmware I was told that it wasn't for me. About a month ago, Toshiba stoped returning my calls...I was looking for good, or any, news about the TVGOS. Two weeks ago I received 1.5.2 out of the blue? I called Toshiba to find out what's up...they said that it was the latest firmware and they thought I should have it?? I was also told that I wouldn't see much improvement with the TVGOS and that the update was mostly for stuff that I couldn't see. After loading 1.5.2, I lost my edits twice in one week(this is pretty much normal for me). Then I did them last weekend and that's where I stand now. I don't know if it's the firmware or maybe they're finally starting to figure this thing out or what?...probably s*** luck with me?? Anyway I do still have one issue even if the edits hold...If i go into the guide and jump around to different listings and look at some info for the listings...sooner or later the guide gets all messed up and confused...the listings start overlapping one another and the the guide becomes useless. The only fix is to exit and then re-enter the guide. This has been happening through all versions of firmware. Does anybody here have this problem?

I got the "choose a line-up" screen tody :( ....almost three weeks without losing my edits!

I got the "choose a line-up" screen tody :( ....almost three weeks without losing my edits!

Sometimes that happens on my Sharp LC37d5u and I have been able to get the listings back by hitting the reset button.

This is really strange. I lost the host ID and host channel a few days ago so I changed the zip code for it to search for it again. It finally got the Host ID back but the host channel still isn't correct and is showing 1:0-2 instead of 1:0-97. The VBI channel periodically is correct. Now for the strange part. Even though the host channel is incorrect I have been getting successful download listings for the last two days. :confused:

This is really strange. I lost the host ID and host channel a few days ago so I changed the zip code for it to search for it again. It finally got the Host ID back but the host channel still isn't correct and is showing 1:0-2 instead of 1:0-97. The VBI channel periodically is correct. Now for the strange part. Even though the host channel is incorrect I have been getting successful download listings for the last two days. :confused:

I believe that you are probably getting downloads from the VBI channel. If you check your clock set channel it will tell you where the last download came from. I have a similar situation. While my host channel is 2:0-13, the VBI is frequently on 1:0-13 and when I check the clock set channel it says 1:0-13. The VBI channel changes as it looks for other channels besides the Host channel that may have data. If it finds one it will lock on and download. In my case while both channels carry the data, apparently 1:0-13, which is cable, is of better quality.

Jim

Does anyone have tvgos working with cablevision? I have waited a week and i still get "There is no data for this screen"

I use cablevision with a cablecard.

Thanks.

Does anyone have tvgos working with cablevision? I have waited a week and i still get "There is no data for this screen"

I use cablevision with a cablecard.

Thanks.

There has been a major problem with Cablevision in sending the TV guide data of which both companies are well aware. Because of the problem I set up an OTA antenna in my attic which picks up the PBS station WNET and provides data for both cable and OTA channels. However only recently I began receiving data from Cablevision, but this has been intermittent, and I have also been told that this has been true only in NY and that Cablevision in NJ is not sending data. You can check my prior posts on this for more background.

Does anyone have tvgos working with cablevision? I have waited a week and i still get "There is no data for this screen"

I use cablevision with a cablecard.

Thanks.

I have TVGOS and am using a Motorola CC with Time-Warner Cable on my Toshiba 52HMX94. I also have a Symbio and Toshiba HDMI DVD player. it all works flawlessly, although it took a great number of calls and at least four trips by the cableguys to get it working. The main thing is that the system will drop channel edits if you look at it funny. My next move (since no one seems game for a class action suit) is to get a UPS as power drops appear to be the main culprit in TVGOS resets.

Read through all the past posts in this forum for tips on how to determine whether or not TVGOS is even available and to get it running.

I called Toshiba on Friday to report the problem. They took all the info from the diagnostic menus and said they would report it to TVGOS. The guy then said something I didn't expect, he said that they report it to TVGOS and then TVGOS usually fixes it in a few days. I asked how and he said they review the data, figure out what's wrong and sends the fix to the TV just as they would the listing data.

Anyone else been told this?

Though he also said that if it isnt' fixed in a week or so to call back, or TVGOS might contact me needed more info.

I called Toshiba on Friday to report the problem. They took all the info from the diagnostic menus and said they would report it to TVGOS. The guy then said something I didn't expect, he said that they report it to TVGOS and then TVGOS usually fixes it in a few days. I asked how and he said they review the data, figure out what's wrong and sends the fix to the TV just as they would the listing data.

Anyone else been told this?

Though he also said that if it isnt' fixed in a week or so to call back, or TVGOS might contact me needed more info.

I have heard that TVGOS can modify software remotely, but I greatly doubt they can (or do) target a set. It is realistic that they could modify the software and broadcast out an update with the normal lineup data. This would not happen often, only when a major update was needed. I can also see them being able to target a manufacturer (like all Toshibas and Samsungs, but not LGs, etc.). I am still trying to figure out where the TVGOS software resides. If it is in the Seine, then it would indeed be targeted to a manufacturer, since only Toshiba's have Seine processors. Of course, there would need to be tight coordination between Toshiba and TVGOS and that is why I doubt it is Seine based. When you get a software upgrade from Toshiba it is the main program for the Seine. Conceivably, there may be a TVGOS module that could be remotely updated, but that would be very messy for TVGOS to implement and it would necessitate different software for each manufacturer.

I am in the Eastern time zone, with DST in effect I am UTC - 4 hours. Now that DST has ended I am UTC - 5 hours.

Since TVGOS has not yet changed the d/l times given in their diagnostic screens, I believe the d/l's should appear to me to be occurring one hour earlier than previously.

Can someone with a working d/l indicator on their set confirm this (I have never seen mine come on)? Will TVGOS be sending out a new schedule to compensate for the time change?

I am in the Eastern time zone, with DST in effect I am UTC - 4 hours. Now that DST has ended I am UTC - 5 hours.

Since TVGOS has not yet changed the d/l times given in their diagnostic screens, I believe the d/l's should appear to me to be occurring one hour earlier than previously.

Can someone with a working d/l indicator on their set confirm this (I have never seen mine come on)? Will TVGOS be sending out a new schedule to compensate for the time change?Usually the download schedule will change to reflect the time change but it hasn't occured yet. For example, currently the first listings download occurs at 6:21 AM GMT which is now 1:21 AM EST. Prior to the change for DST the download would occur at 2:21 AM EST. Last year the download was changed to occur at 7:21 AM GMT so it would still occur at 2:21 AM EST. I'll keep checking it to see if the schedule is updated.

The download schedule seems to be varying for some reason. This morning I checked the first download and it was scheduled for 7:01 GMT which would be about 2:01 AM EST or very close to the time before DST ended. I just checked it again and the first one is scheduled for 6:33 GMT or 12 minutes later then what it was yesterday. It looks like the other scheduled times are also 12 minutes later than they were scheduled for yesterday. :confused:

Usually the downloads are 6:21 GMT, 11:01 GST, 14:06 GMT and 17:46 GMT during DST and 7:21 GST, 12:01 GMT, 15:06 GMT, and 18:46 GMT during Standard time.

Note: the download schedule is always GMT (i.e. Greenwich Mean Time).

No changes with my TVGOS yet. Not even the clock!

I'll give it the rest of the week then call back on Monday if I don't have any data.

No changes with my TVGOS yet. Not even the clock!

I'll give it the rest of the week then call back on Monday if I don't have any data. Have you tried changing your zip code to a neighboring one? This usually forces the TV to look for the host channel again. Even though my host channel is incorrect I continue to get listings. It is correct in the clock channel and occasionally the VBI channel.

No changes with my TVGOS yet. Not even the clock!

I'll give it the rest of the week then call back on Monday if I don't have any data. When I have had problems with TVGOS usually one of the three steps (in order) below would get things working again.

1. Try changing the zip code to the next closest city.

2. Try the TVGOS reset.

3. Last resort, the TV reset. Make sure you have all your TV settings (especially the pciture settings for each input) prior to this one.

I did have to turn off the old PBS channel (channel 6) that was changed to digital in the TV add/delete channels menu so it would find the new analog one at channel 97.

When I have had problems with TVGOS usually one of the three steps (in order) below would get things working again.

1. Try changing the zip code to the next closest city.

2. Try the TVGOS reset.

3. Last resort, the TV reset. Make sure you have all your TV settings (especially the pciture settings for each input) prior to this one.

I did have to turn off the old PBS channel (channel 6) that was changed to digital in the TV add/delete channels menu so it would find the new analog one at channel 97.

I've done all 3 over the past month... when I called them they took my info then wanted me to do a complete TV reset. I told them I just had days before so they said not to do it.

I was hoping to hear from TVGOS but nothing yet. Not even from the lady I emailed directly at TVGOS. :(

How do u know when the next schedule time? Where does that appear?

The download schedule seems to be varying for some reason. This morning I checked the first download and it was scheduled for 7:01 GMT which would be about 2:01 AM EST or very close to the time before DST ended. I just checked it again and the first one is scheduled for 6:33 GMT or 12 minutes later then what it was yesterday. It looks like the other scheduled times are also 12 minutes later than they were scheduled for yesterday. :confused:

Usually the downloads are 6:21 GMT, 11:01 GST, 14:06 GMT and 17:46 GMT during DST and 7:21 GST, 12:01 GMT, 15:06 GMT, and 18:46 GMT during Standard time.

Note: the download schedule is always GMT (i.e. Greenwich Mean Time).

How does one reset setting fot TVGOS

When I have had problems with TVGOS usually one of the three steps (in order) below would get things working again.

1. Try changing the zip code to the next closest city.

2. Try the TVGOS reset.

3. Last resort, the TV reset. Make sure you have all your TV settings (especially the pciture settings for each input) prior to this one.

I did have to turn off the old PBS channel (channel 6) that was changed to digital in the TV add/delete channels menu so it would find the new analog one at channel 97.

I've been reading this forum for a while and don't understand why you all have so many problems. I have TVGOS in my 57hx93 for over two year and only have had one problem during that time and like how it works for me. Is it just a flaw in the newer sets that is causing all your problems?

New member here.

Just got one of the newer Toshiba DLP sets a few weeks ago. I've been having sporadic success with TVGOS similar to what's been posted here - the latest situation is I was able to get Day1, Day2, Day7, Day 8, but no current data in last 2 days. I will check my host channel/VBI channel info tonight.

One thing I did notice is when I edited the TVGOS channels (reordered) my TVGOS application would get somewhat quirky. It would not tune to the right channel in the preview window as I scrolled down the listings. By resetting the zipcode info, it would seem to fix that issue. I haven't made any edits since the last reset on Monday.

It sounds like I may need to verify that my host/VBI channels are not somehow wrong/disabled. I'll post back on what I find.

John

How does one reset setting fot TVGOS Go into the TVGOS and access the setup menu. You have to make sure you have the "change system settings" highlighted but do NOT press enter. Then put in the 653214741 code. The TV should blank out for a period of time and then the you get the picture and you will be out of the TVGOS screen. If you go back and look in the diagnostics you will see everything should be reset.

How do u know when the next schedule time? Where does that appear?The download schedule is in the TVGOS diagnostics it's in the Section VBI Data- VBIDLSched menu. See attached.

The next scheduled download appears in the Section VBI Data- VBI Info menu under DLTimer. See attached.

I've been reading this forum for a while and don't understand why you all have so many problems. I have TVGOS in my 57hx93 for over two year and only have had one problem during that time and like how it works for me. Is it just a flaw in the newer sets that is causing all your problems?The newer sets have the latest software from TVGOS and they haven't worked out all the bugs yet. I believe this software is only in the newer Toshiba sets and some LG recorders.

kdog044: Thanks for the respones. Will try the reset thing. I changed my analog info from cable to air but its still stuck on cable for some reason and therefore downloads the tv guide very randomly.
Also, seems like you entered the service menu of TVGOS to get schedule. How do I do that? More imp once Im in, what kind of info I can get and what do I need to be careful about? Thanks!

kdog044: Thanks for the respones. Will try the reset thing. I changed my analog info from cable to air but its still stuck on cable for some reason and therefore downloads the tv guide very randomly.
Also, seems like you entered the service menu of TVGOS to get schedule. How do I do that? More imp once Im in, what kind of info I can get and what do I need to be careful about? Thanks!The diagnostics menu is informational only and you can't really mess anything up. See the attached document for menu navigation.

New member here.

Just got one of the newer Toshiba DLP sets a few weeks ago. I've been having sporadic success with TVGOS similar to what's been posted here - the latest situation is I was able to get Day1, Day2, Day7, Day 8, but no current data in last 2 days. I will check my host channel/VBI channel info tonight.

One thing I did notice is when I edited the TVGOS channels (reordered) my TVGOS application would get somewhat quirky. It would not tune to the right channel in the preview window as I scrolled down the listings. By resetting the zipcode info, it would seem to fix that issue. I haven't made any edits since the last reset on Monday.

It sounds like I may need to verify that my host/VBI channels are not somehow wrong/disabled. I'll post back on what I find.

John

When I got home yesterday and checked guide, it looks like I got a partial update yesterday - some channels had info while others had NO TITLE (which is probably better than NO LISTING) so at least the data is making it to the TV.

When into diag menus last night. Looks like I have the correct host channel (99), and the VBI stats looked OK with LastDLStart and DLTimer info populated (DLTimer was a future time). However my LastDLEnd was N/A. Also, my LstSUStrt column in VBI Data was completely N/A.

Since I shut the set after 1AM, I missed the update around then, but I left the set off between 6AM and 9:30 AM this AM so the next full update should have occured. I'll check this evening when I get home.

I found out from TV Guide customer service that they have completed lab testing of the latest patch and will begin downloading to selected regions. The new patch is supposed to fix the problem that many are having of losing channel edits. New York, Boston and Kentucky are the first areas to get it. First a pre-patch will be sent followed by the full patch. I received the pre-patch last night which is 08.05.11 vs. the prior software patch of 08.06.12 as shown on the System Info screen. I also lost all my cable channel listings but retained my OTA listings. I should receive the full patch tonight and we'll see what happens then.

I found out from TV Guide customer service that they have completed lab testing of the latest patch and will begin downloading to selected regions. The new patch is supposed to fix the problem that many are having of losing channel edits. New York, Boston and Kentucky are the first areas to get it. First a pre-patch will be sent followed by the full patch. I received the pre-patch last night which is 08.05.11 vs. the prior software patch of 08.06.12 as shown on the System Info screen. I also lost all my cable channel listings but retained my OTA listings. I should receive the full patch tonight and well see what happens then.

Hi Jim,

Is that correct that the new pre-patch has a lower rev. # than the prior f/w patch?

My set is showing f/w level 08.01.41 (build Jan. ?, 2005)!

Will the f/w level be different in different sets? Mine is a Sharp lc37d5u.

Hi Jim,

Is that correct that the new pre-patch has a lower rev. # than the prior f/w patch?

My set is showing f/w level 08.01.41 (build Jan. ?, 2005)!

Will the f/w level be different in different sets? Mine is a Sharp lc37d5u.

The software and patch version for the TVGOS is found on the second line in the Section System-System Info screen. Mine currently has:

08.01.27/08.05.11/00.00.00/FF12233/64/0000
Build time: July 29, 2004

The first six numbers are the software version and the second six is the patch version.

I don't know if this is the same software and patch numbers are used for other manufacturers. Its possible that they could vary.

Hi Jim,

Is that correct that the new pre-patch has a lower rev. # than the prior f/w patch?

My set is showing f/w level 08.01.41 (build Jan. ?, 2005)!

Will the f/w level be different in different sets? Mine is a Sharp lc37d5u.

Does anyone know where TVGOS data is processed in the (a) set? I have the schematics for my Toshiba and it looks to me like the TVGOS is generated from the Seine--which means that any software updates would be unique to the Toshiba.

The version my set has is 08.01.27

After getting past Rita, I channel edited over a three session period and removed all of the "dead" channels. Now, for the last week or so (knock on wood) the system has operated flawlessly. I have also noticed that the data population is complete across an entire week and all the info screens have extensive descriptions. The Symbio is also working exactly as it should. I thought I saw somewhere that the more channels the TVGOS has to ponder, the less data you get because of memory restrictions.

Hi guys. Haven't been here in a while. I've had my tv (Toshiba 62HM94) for 1 year now and have never seen any channel listings. I was pursuing a fix for a while, and Toshiba even sent me a replacement TV. Got a new firmware from Gemstar as well. Nothing worked and I got busy with other stuff and I stopped pursuing a fix for the last 6 months. Thought I'd check back and give it another whirl. I recently moved and switched from cable to OTA, but still no TVGOS.

Getting back into the troubleshooting process, tried another zip but nothing. Did a TVGOS reset today, will see if that makes a difference. My firmware version is 1.5.1. I live in Littleton, CO zip is 80123.

If someone could send me the latest firmware, I'd like to try that. Thanks in advance. PM or email to dsr15@yahoo.com.

Anyway, let me know if you guys can think of anything else to try. As far as I know, none of the original folks who were getting no channels at all (shanonf, dtomlinson...) have ever got a single one!

Also, anyone have recommendations on digital recorder that will record OTA HDTV (ATSC)? Especially something that will work with one of these Toshibas. And it must work with antenna HD, I'm not interested in cable or satellite. LG used to have a model... but I don't think it's available anymore. Symbio... wouldn't be my first choice... ;)

dsr

In regards to the download schedule as it relates to those you have DST is looks like the schedule increments in 12 minute intervals until it gets to the hour difference of standard time. For example, during DST the original first download time was at 6:21 GMT which was 2:21 EST. Once we move back to standard time that meant the download was now 1:21 EST. A few days ago the download time changed to 6:33 GMT and now when I checked today it was at 6:45 GMT. My guess is over the next few days it will keep incrementing by 12 minutes until it gets to 7:21 GMT which would put the download back to 2:21 EST. I'll keep checking it every day to see if my theory holds true.

Hi Jim,

Is that correct that the new pre-patch has a lower rev. # than the prior f/w patch?

My set is showing f/w level 08.01.41 (build Jan. ?, 2005)!

Will the f/w level be different in different sets? Mine is a Sharp lc37d5u.It must be different as we all have 08.01.27 with a July 2004 build date and I know it has been like that since March when I purchased my set. As others have stated the second set of numbers are the patches which download in two sets. I believe our current pre-patch is 08.05.01 and the follow up is 08.06.12. It sounds like there is a new version of patch with a pre-patch of 08.05.11 and we will have to see what the final patch number is when Jim gets it downloaded to his set.

If someone could send me the latest firmware, I'd like to try that. Thanks in advance. PM or email to dsr15@yahoo.com.Does anyone have a later version then 1.5.2? Someone mentioned that Toshiba sent them a newer version (1.5.5?) but it was corrupted or blank. I have not heard of any newer versions but if you have one I would like to get a copy.

dsr, I can send you 1.5.2 unless someone has a newer version.

Looks like I'm still getting partial info - but nothing came down overnight. I currently have today and tomorrow's data which was recieved early this past week, but next week is mostly NO TITLE and the last day is NO LISTING, meaning nothing came last night. Keep in mind I did a channel lineup reset (reset zipcode) last Sunday, and have purposely not made any changes to TVGOS to see what it does. The next day or so it populated everything it was supposed to (2 days and 2 last days data) but since then it's been only bits and pieces.

I'm attaching some of my screen info. Can someone please take a look and compare to what you have.

- I have 08.01.53 S/W with no patches. I'm in the Boston area so I would assume I should see the new patch show up soon.

- Host channel is correct (99), but VBI changes. When I turned on my TV this morning and immediatel checked TVGOS diag screens, VBI as 1:0-12 (Fox).

- My Memory Stats shows a lot of STORED and MATCHED, but also many more REJECTED. I assume that's for data that is not for my channel lineup or other VBI data that is not for me.

- My LastASetEnd, LastSrchSt, and LastSrchEnd on VBI Info screen all show dates 2 days old. My LastDLStart and DLTimer values are updating, but N/A for LastDLEnd.

- My VBI DL screen shows BLACKLISTED for the download that I would have interrupted this morning when I turned my set on at 9:25 AM (DL would have started at 9:18 AM).

Under Reception-Slicing, I have 0 for Current Channel data, and low numbers for Host Channel.

I will try to leave it alone for another few days but may reset TVGOS if it still acts strange. BTW, someone I know that bought a TV last year said he had similar difficulties getting it to work and kept trying different things like we are. He then went on vacation for 2 weeks and when he got back everything was populated and it's been working ever since.

Does any member here get TVGOS data successfully who also is an Adelphia subscriber in the southern California area and uses a Motorola digital decoder STB as the "TVGOS receiving" tuner?

My Toshiba RD-XS34 lost data on 31 July and since then has had it for one 3-day period in early September and one 10-day period between 15 September and 25 September. The TVGOS customer support people blame the problem on Adelphia...but they (TVGOS) seem unable even to state _exactly_ what the problem is and whether Adelphia has agreed to take any action. FWIW, a three-day trial recently with the RD-XS34 set to use its own tuner and connected directly to analog cable did not result in any channel/schedule data being received.

TVGOS has stopped answering my calls and e-mails. Adelphia tech folks have told me that they do not see any reason why the TVGOS data in the VBI are not coming through. (SAP and closed caption data are.)

I'm not trying to start any flame thread about TVGOS or Adelphia—just would like to know if there's anyone in my Adelphia area who _is_ receiving TVGOS successfully via Adelphia and a Motorola STB.

Has anyone besides me had trouble finding out what "channel lineup" to choose in the TVGOS setup? Right now my set shows 22 Comcast lineups to select from (plus several more for other cable providers).

The instructions state "consult your cable provider if you don't know which one to select", but it seems that no one at Comcast from first level phone support to senior head end engineers can tell me which one is correct for me.

My calls to TVGOS have gone unanswered. I found one that seems close (but no cigar!). To complicate things, the selections are different when I remove the cablecard.

As far as getting the actual TVGOS data, it has been a crap shoot - I have yet to get all eight days loaded.

I gave Toshiba a quick call today since my set is a new model and figured I'd check if they could shed any light or provide input on why my TVGOS is only partially working. The rep told me that the cablecard is usually the problem and by swapping it out other customers have reported it correct their problems. :rolleyes:

I didn't buy that - why would all channels decode properly, Close Caption work, and TVGOS download at least some days worth of data if the card was the problem?

I figure I'll wait for a few more days then try a combination of resets on TVGOS and the TV cablecard slot. It sounds like the problems reported here are very widespread and not limited to cablecards to indicate there is a problem between Gemstar and the cable company.

Just to keep this post going, here's my latest:

Last night the update WORKED SUCCESSFULLY! Today's info was already there, but now it has tomorrow's and Next Sunday's info. Only Thursday also has some data, but the rest of the days are empty. At least it's breathing life.

One thing I thought to change tonight is I noticed my host channel WGBH PBS is downloaded in the channel listings in TVGOS as 97 when in fact it's supposed to be 99 (97 is the TVG scrolling screen). I wonder if TVGOS somehow gets confused with this discrepancy so I edited the channel number to correctly be 99.

Some progress.