ilovethisforum
06-24-11, 08:08 AM
I have a TH-42PD25UP and had the sudden image shift problem about 2 weeks ago. Luckily I thought to "Google" it and found this forum. I could not get any info about it from Panasonic. One support person told me not to believe everything I read on the internet.
The 3rd support technician I talked to finally confirmed knowledge about the picture shift problem, but he could only tell me to call a technician.
The first technician I called had heard of the jig, and had one. He thought however that the t.v. could be updated with an SD card in the service slot.
When I called him back a few days later to check on his progress with finding the jig, he said I really needed the DG board instead. Thankfully I had found the post that day with the service bulletin from Panasonic stating to try the firmware fix first.
The technician then went onto the Panasonic website and downloaded the PX25.exe file. I have a Mac, and you have to extract the files and save them to an SD card on a PC. I tried and tried without success until I had a friend with a PC let me use their computer. It was easy enough to do perform the update, but it didn't fix the image shift.
I found the TNPEEPSJIGS on Sears Direct. I went ahead and ordered it, and it fixed the problem. Just make sure you follow the directions.
The jig was $70, but well worth it. The only other technician who had it wanted me to bring my t.v. in (over 50 miles away) and he charges $135. (He also insisted the board needed to be replaced.)
This is such a simple fix. Shame on Panasonic for not sharing more info with the customers. This is obviously a widespread problem. The first technician told me he was sad he couldn't find the jig because he had made a ton of money because Panasonic sent him all over fixing t.v.s with this problem.
Definitely try the jig first! If you don't want to buy it, I will also rent mine out for pretty cheap.
The 3rd support technician I talked to finally confirmed knowledge about the picture shift problem, but he could only tell me to call a technician.
The first technician I called had heard of the jig, and had one. He thought however that the t.v. could be updated with an SD card in the service slot.
When I called him back a few days later to check on his progress with finding the jig, he said I really needed the DG board instead. Thankfully I had found the post that day with the service bulletin from Panasonic stating to try the firmware fix first.
The technician then went onto the Panasonic website and downloaded the PX25.exe file. I have a Mac, and you have to extract the files and save them to an SD card on a PC. I tried and tried without success until I had a friend with a PC let me use their computer. It was easy enough to do perform the update, but it didn't fix the image shift.
I found the TNPEEPSJIGS on Sears Direct. I went ahead and ordered it, and it fixed the problem. Just make sure you follow the directions.
The jig was $70, but well worth it. The only other technician who had it wanted me to bring my t.v. in (over 50 miles away) and he charges $135. (He also insisted the board needed to be replaced.)
This is such a simple fix. Shame on Panasonic for not sharing more info with the customers. This is obviously a widespread problem. The first technician told me he was sad he couldn't find the jig because he had made a ton of money because Panasonic sent him all over fixing t.v.s with this problem.
Definitely try the jig first! If you don't want to buy it, I will also rent mine out for pretty cheap.