SA 8300HD Problems and solutions thread [Text View] - Page 5

lonestarwings

12-17-07, 07:17 PM

First I apologize if this has been covered but searching for "hdmi audio" turned up just about every post. Here's my setup:

TV: Philips 47PFL7422D/37
HDMI 1: PS3
HDMI 2: XBOX 360
HDMI 3: Scientific Atlanta Explorer 8300HD Cable Box (TWCNYC)
AV 3: Nintendo Wii

* All 3 HDMI devices are using HDMI cables only, no optical/coax audio cables.
* TV has latest firmware 64.whatever from around Nov 14 date.

PROBLEM:
In this configuration I get picture and sound from all devices EXCEPT the cable box which gets picture only.

* If I unplug the HDMI cable from XBOX 360 either at the XBOX or TV end the audio INSTANTLY comes on for the TV.
* I can then plug the XBOX HDMI cable back in and still have cable TV audio but when I switch to another HDMI device and then back the audio is gone again.

One other REALLY WEIRD THING:

If all three HDMI cables are plugged into the TV, then if I go to the cable box's settings and choose output formats (1080i, 720p, 480p, 480i) I cannot make changes. As soon as I unplug one of the other HDMI cables I can make changes and they will be applied.
*This was discovered by accident when I wanted to change the sidebars for 4:3 programs.

* Audio Out on the cable box is set to HDMI and not digital output.

* I have tried swapping the HDMI cables around and it still happens.

Any clues? I don't know where to begin. Any thoughts are GREATLY appreciated.

I am having a similair problem. I cannot get any Audio through my reciever when hooking up the S.A. box via HDMI. I get a picture just fine, just no audio. I too, have the audio output set to HDMI.

Occasoinaly I get a milisecond "BLIP" of sound accompanied by a signal indication on my reciever, but the vast majority of the time I get no audio signal and no sound from the cable box using HDMI. Is there any known fix for this?

The weird thing is when I switched back to Optical for my audio, it did the same thing for a minute then started working normally....strange. Time Warner told me to drop by and exchange the unit for another one tomorrow, so that's the plan for now.

davehancock

12-17-07, 10:34 PM

I am having a similair problem. I cannot get any Audio through my reciever when hooking up the S.A. box via HDMI. I get a picture just fine, just no audio. I too, have the audio output set to HDMI.

Occasoinaly I get a milisecond "BLIP" of sound accompanied by a signal indication on my reciever, but the vast majority of the time I get no audio signal and no sound from the cable box using HDMI. Is there any known fix for this?

The weird thing is when I switched back to Optical for my audio, it did the same thing for a minute then started working normally....strange. Time Warner told me to drop by and exchange the unit for another one tomorrow, so that's the plan for now.I definately would suggest that you NOT exchange the box. The next one will likely give you the same results. There are several potential reasons for your problems, and some physical fault in the 8300 is way down the list.

Could you be a little more specific about what you are doing:

EXACTLY how is it connected (HDMI from 8300 to Receiver, HDMI out from receiver to TV)?
What is the AV Receiver?
What software is your 8300 running (Passport, SARA, Navigator)?
What is the TV?

If you get another 8300 you will loose the recordings that you have and you will likely get a new CableCARD version, and they have a new set of problems!

FINALLY: PLEASE, PLEASE, add your LOCATION to your Profile. You'd be surprised how much that can help us help you!

lonestarwings

12-17-07, 11:58 PM

I definately would suggest that you NOT exchange the box. The next one will likely give you the same results. There are several potential reasons for your problems, and some physical fault in the 8300 is way down the list.

Could you be a little more specific about what you are doing:

EXACTLY how is it connected (HDMI from 8300 to Receiver, HDMI out from receiver to TV)?
What is the AV Receiver?
What software is your 8300 running (Passport, SARA, Navigator)?
What is the TV?

If you get another 8300 you will loose the recordings that you have and you will likely get a new CableCARD version, and they have a new set of problems!

FINALLY: PLEASE, PLEASE, add your LOCATION to your Profile. You'd be surprised how much that can help us help you!

Thanks for the reply! I'm in Austin Texas using Time Warner Cable. But before I go any further I should mention that I fixed my problem by unplugging the unit from the wall for 10 minutes then plugging it back in. Magically everything was working fine after I did that. Simply turning it off wasn't enough. But here is the rest of my story:

1. I am running an HDMI cable from the HDMI out of the 8300HD to an HDMI input on my Marantz SR7002 A/V reciever.

2. Marantz SR7002

3. I am totally oblivious to what software this box is running. Would love to know how to find out though.

4. Sony Bravia KDL-40W3000

Now, if only the cable company gave these things out in Black :)

PS, I also took the time to improve my profile, hope this helps.

davehancock

12-18-07, 10:10 AM

3. I am totally oblivious to what software this box is running. Would love to know how to find out though.Check out this post, it has info on how to tell which you have. Seeing that you are on TW, be aware that if you currently have Passport you will end up with Navigator if you trade your box in for the new SA8300HDC. You want to avoid that.

lonestarwings

12-18-07, 02:33 PM

Yeah, I tried some of the things in this post, like holding the pause button or holding guide and exit at the same time but nothing happened. I've only had my unit since august so I don't know if getting a new one now would make a difference, but I have no reason to anymore since my problem is fixed.

rweed

12-18-07, 10:28 PM

Blue1

12-19-07, 10:34 AM

The COX guy that installed my 8300HD box went into a diagnostic menu that gave all kinds of info about
the STB. Does anyone know how to get into this menu? He did it by pressing a sequence of buttons on
the front panel.

One other thing, what are acceptable dB levels and s/n ratios for standard broadcast & HD channels?

On my new 52XBR4 the picture is sort of grainy, even the setup menus have some ghosting behind the
text. I've got a good HDMI cable, the COX guy checked the dB levels(said they were ok), but I don't think
he checked the s/n ratios.

Also, I get a broken-up white line across the top of my screen on some HD channels when they are broad-
casting in the 4:3 mode. Is this a common problem?

I'm sure the info's in this Thread somewhere, but perhaps someone could save me some serious
browsing-time and part with the info w/o giving me to much grief.

Thx-n-advance :rolleyes:

J. L.

12-19-07, 11:48 AM

Also, I get a broken-up white line across the top of my screen on some HD channels when they are broad-
casting in the 4:3 mode. Is this a common problem?

The broken up white line you are describing is the closed-caption data sent for the program being watched. On most sets, there is sufficient overscan and that line is off the top of the screen and not visible. On many digital display devices there is no overscan, the closed-caption-data is very visible as a series of broken up dots crawling across the top of the image.

So, the white line at the top is common, but not a problem. The broadcasters put that data there and it has been there since closed captioning has existed. You can ignore it, or, on some displays, use their service menu to define more overscan at the top of the display to hide it.

As far as getting to the service menu.
I have "Sara" software on my SA8300HD box from TWC. On mine, to get to the diagnostic menu, I press and hold the little button that is in the center of the channel and volume buttons on the front of the set-top-box. On mine, it has a small "+" on it.

After holding it depressed for a few seconds the e-mail LED on the front of the unit will start to flash. While the e-mail LED is flashing, press the "Info" button on the front of the box. The diagnostic menu will appear. Once it is visible, pressing the "+" one or more times will make the diagnostic menu translucent so you can still see the program behind it.

Use the volume up/down to go through the various diagnostic pages, use the
"Exit" button to return to your normal viewing mode.

Joe L.

Erik Tracy

12-19-07, 12:25 PM

You didn't say what software that TW uses there. I have SARA (you might have Passport) and can give you answers based on that.

First, Generally it is best to have the 8300 output the resolution that the original signal is in. The scaler in the display is tailored to the characteristics of the display so it is likely to give you better results than the one in the SA8300HD.

An exception is where the display is slow at syncing to a new scan rate and changing channels (from say 720p to 1080i) really bugs you, then a fixed rate (1080i in this case) might be better.

You may well be seeing the differences between component and HDMI simply because of settings in the box. Again, I'm assuming you have SARA here, and these instructions might not apply to Passport.

When you hit the SETTINGS button on the remote it will bring up a QUICK SETTINGS screen. Hit the SETTINGS button again and you will get a GENERAL SETTINGS screen. Scroll up on that screen and you sill find a Set: Picture Format setting. When you have HDMI, one of the choices there will be AUTO DVI/HDMI, when you have component then that choice will be PASSTHROUGH. Other choices (with either) are FIXED, UPCONVERT 1, and UPCONVERT 2. If you select FIXED, then a setting will appear on the QUICK SETTINGS screen labeled PICTURE FORMAT. You can select the scan rate that everything will be at. Upconvert 1 sends 480i as 480i but 720p and 1080i as 1080i. Upconvert 2 is similar except it sends 1080i as 720p.

Hope this helps.

Noob question here.

You said: "Upconvert 1 sends 480i as 480i".

Does the SA8300HD really send 480i over HDMI?

I thought by definition that "HD"MI did not support this and that lowest resolution supported was 720p - meaning that the SA8300HD would upconvert SD content from 480i to either 720p or 1080i if one had the box connected up using HDMI.

Is this not the case?

So many 'rules' to memorize! :o

Thanks,
Erik

davehancock

12-19-07, 12:44 PM

Noob question here.

You said: "Upconvert 1 sends 480i as 480i".

Does the SA8300HD really send 480i over HDMI?

I thought by definition that "HD"MI did not support this and that lowest resolution supported was 720p - meaning that the SA8300HD would upconvert SD content from 480i to either 720p or 1080i if one had the box connected up using HDMI.

Is this not the case?

So many 'rules' to memorize! :o

Thanks,
ErikYes, so many "rules"............

The thing about HDMI is that it is a two-way communications link. The SA8300 asks "what scan rates will you accept", the TV answers whatever the TV wants to accept and the 8300 complies. Similar deal for sound.

So, while some sets don't accept 480i over HDMI (though they usually accept 480p), others will. My Sony does accept 480i over HDMI.

Erik Tracy

12-19-07, 01:29 PM

Ah - got it!

I thought it was a 'standard' within HDMI that 480i was not supported, but your explanation makes sense - it is device dependent handshake between source and destination.

I'll have to check to see if my AVR (Yamaha RX-V1800) and HDTV (Panasonic TH-50PZ77U) will support 480i over HDMI.

If so, then I may bravely stride forth and use HDMI end to end from STB to AVR to HDTV and set my SA8300HD to 'pass thru' SD and HD content and let the HDTV do the final upconverting.

Being the obsessive worrysome person I am, I'll probably still 'experiment' with component as well to see what is better. I'm crossing my fingers that I won't experience the HDMI 'headaches' with video and audio that others have.

Thanks again for the explanation - very much appreciated. One more nugget of knowledge in the old noggin.

Erik

Erik Tracy

12-19-07, 02:06 PM

Sorry - another bothersome question as I sit here and think...

So....if my AVR and/or HDTV does NOT support the handshake to pass 480i over HDMI, then if I use HDMI that means:
a) I get some sort of error message for SD/480i content and no picture
or
b) the SA8300HD upconverts SD/480i to some other format (either 720p or 1080i)

AND - if I determine that I prefer the HDTV to convert the SD/480i programming to 1080p (native resolution of my Panny TH-50PZ77U) - then I would be 'forced' to use only component from the SA8300HD and use that for both SD and HD content (as component will pass 480i, 720p, and 1080i)?

[NOTE - although some users have stated that they have a working configuration with both component AND HDMI connected from the SA8300HD, but that it requires 'turning off' the source selection to make the SA8300HD think there is no HDMI device connected to it in order for it to output over component]

Thanks,
Erik

Blue1

12-19-07, 02:28 PM

The broken up white line you are describing is the closed-caption data sent for the program being watched. On most sets, there is sufficient overscan and that line is off the top of the screen and not visible. On many digital display devices there is no overscan, the closed-caption-data is very visible as a series of broken up dots crawling across the top of the image.

So, the white line at the top is common, but not a problem. The broadcasters put that data there and it has been there since closed captioning has existed. You can ignore it, or, on some displays, use their service menu to define more overscan at the top of the display to hide it.

As far as getting to the service menu.
I have "Sara" software on my SA8300HD box from TWC. On mine, to get to the diagnostic menu, I press and hold the little button that is in the center of the channel and volume buttons on the front of the set-top-box. On mine, it has a small "+" on it.

After holding it depressed for a few seconds the e-mail LED on the front of the unit will start to flash. While the e-mail LED is flashing, press the "Info" button on the front of the box. The diagnostic menu will appear. Once it is visible, pressing the "+" one or more times will make the diagnostic menu translucent so you can still see the program behind it.

Use the volume up/down to go through the various diagnostic pages, use the
"Exit" button to return to your normal viewing mode.

Joe L.
Thanks Joe for the info, your directions worked like a champ!

Now hopefully we have a Cable Engineer out there that can interpret my findings.

*73.750MHz Signal level: +2dBmV S/N: 26dB
561.000MHz Signal Level: -1dBmV S/N: 37dB

My question is, are these low S/N ratios acceptable?

As far as the Closed-Caption goes, the white line drives me NUTS!
There should be a way to turn it off in the box since I don't require
it. Thanks S.A.!

holl_ands

12-19-07, 04:11 PM

The acceptable levels were posted here:
http://www.avsforum.com/avs-vb/showthread.php?p=8358223&highlight=ansi#post8358223

The 561 MHz QAM freq has very good SNR (aka CNR) for a digital video signal.

The 73.75 MHz freq carries FDC (Forward Data Channel) IP-type data to your
cable box, such as program guide and the "reboot" firmware download.
Acceptable SNR for FDC is at least 20 dB since it uses more robust QPSK.

So you have good signals on these freqs....you have to tune to other
channels to view others.

PS: This info is also found in the FIRST POST of SA8300 Tips & Tricks -- SARA:
http://www.avsforum.com/avs-vb/showthread.php?t=471859

davehancock

12-19-07, 04:48 PM

Sorry - another bothersome question as I sit here and think...

So....if my AVR and/or HDTV does NOT support the handshake to pass 480i over HDMI, then if I use HDMI that means:I suspect that the "handshake" that you are referring to here is different than the scan rate and audio dialog that I referred to earlier. HDMI (as well as the previous DVI connection scheme) uses a security mechanism known as HDCP (ah, yet another acronym). These forums frequently refer to a "handshake" in context with HDCP - there is a dialog between the source and the sink (TV) having to do with is the sink a secure device. There have been problems (but I believe mostly resolved) when there was a 3rd device (switch or AV receiver for example) that have been referred to as "handshake" issues.
a) I get some sort of error message for SD/480i content and no pictureThat would be an HDCP issue.
or
b) the SA8300HD upconverts SD/480i to some other format (either 720p or 1080i)

AND - if I determine that I prefer the HDTV to convert the SD/480i programming to 1080p (native resolution of my Panny TH-50PZ77U) - then I would be 'forced' to use only component from the SA8300HD and use that for both SD and HD content (as component will pass 480i, 720p, and 1080i)?But, from what I am understanding that you are saying, your issue is due to the AV receiver not "playing nice" with the HDCP. If that is the case, no matter what you do with the scan rates, HDMI won't work through the AV receiver. BTW, your Panny does support 480i over HDMI.

[NOTE - although some users have stated that they have a working configuration with both component AND HDMI connected from the SA8300HD, but that it requires 'turning off' the source selection to make the SA8300HD think there is no HDMI device connected to it in order for it to output over component.That's the way my system works. Actually, when HDMI is turned off on my TV (I go to a different input) the cable box gives me a message on all other outputs (including component) that says:
Copy Protection
The DVI/HDMI output is blocked
Press EXIT to CancelSimply doing that (pressing exit) clears that up and allows component to work. That is with SARA 1.89.17.1 and with my Sony KDS-xxA3000 TV. It is possible that other sets might treat that handshake differently.

Thanks,
Erik[/QUOTE]

Erik Tracy

12-19-07, 05:19 PM

Dave,
I'm taking the first steps tomorrow to get my HT setup installed and hooked up.

I guess I'm like a brand new parent bragging that their kid is the cutest and will be the model baby - will sleep thru the night, doesn't cry much, has good smelling poopies...

I'm hoping that my HT setup will work perfect without any hitches -so I don't know, yet, if my AVR or HDTV or the STB from TWC (they are coming out Friday - probably with the SA3800HDC/Navigator) will have any problems.

But, I know, as a parent that no baby is perfect! ;)

I'm just trying to anticipate alternate configurations when (not if) I run into 'anomalies' in my setup.

That and trying to learn the HDTV lexicon and secret 'handshakes' (or fist bumps).

I doubt I'll get any sleep tonight - dreaming of all the College Bowl games in HD over Christmas week....

Erik

Blue1

12-19-07, 11:06 PM

Hey holl_ands, thanks for the quick reply!

So if my signal is good, it's either the 8300HD, my HDMI cable or new XBR4 TV that's
causing the bad picture I'm seeing. I have a new hi-end HDMI cable coming Friday,
but tomorrow I'll start the troubleshooting by swapping-out the 8300HD @ COX.

We'll see, :cool:... arrr!

The acceptable levels were posted here:
http://www.avsforum.com/avs-vb/showthread.php?p=8358223&highlight=ansi#post8358223

The 561 MHz QAM freq has very good SNR (aka CNR) for a digital video signal.

The 73.75 MHz freq carries FDC (Forward Data Channel) IP-type data to your
cable box, such as program guide and the "reboot" firmware download.
Acceptable SNR for FDC is at least 20 dB since it uses more robust QPSK.

So you have good signals on these freqs....you have to tune to other
channels to view others.

PS: This info is also found in the FIRST POST of SA8300 Tips & Tricks -- SARA:
http://www.avsforum.com/avs-vb/showthread.php?t=471859

sgf

12-20-07, 03:36 PM

Sorry in advance for crossposting this but since I am unsure of culprit in the following problem I am posting this here as well as the local NYC HDTV reception forum.

Just took delivery of a 40XBR4 after lurking and reviewing threads here for what seems forever. First I would like to thank everyone for all these as they have truly assisted in my decision making.

So far the picture looks great (Sept 07 build). However I've been really unable to fully evaluate/calibrate it due to the need to concentrate on this audio dropout/cutout problem.

Audio dropouts/cutouts (as in a poor cellphone connection) are occurring intermittently on some HD channels (primarily PBS). The problem often manifests while switching back and forth between SD and HD. Once it starts it seems to go on for a while.

I've spent the last 2 days trying to determine whether it is the cable box, the signal or the TV causing the problem.

I have a Scientific Atlanta 8300HD running passport (After reading posts about HDC w/Navigator problems i was able to secure an older HD box). Connection is via a 6 foot Monoprice HDMI 1.3a cable. Feed is via Time Warner Cable in NYC (Manhattan).

Yesterday I called TW and they told me the problem was a low signal which needed to be refreshed. Whether this was a coincidence or not the problem immediately resolved itself after the refresh, only to reappear this morning.

Today the TW rep told me that the problem was not that the signal strength was low - and in fact it was now, according to her "critically low" but rather that the culprit was the HDMI cable. She said the 8300HD definitely did not support HDMI cable and that was causing the dropouts. I was told to switch to component cables. A supervisor told me the same thing. She also did another refresh but the problem continued.

Another possibly related issue that occurred this morning - on turning on the TV I got picture but no sound at all, again on an HD channel. Not the dropout problem but no sound whatsoever. I changed input momentarily to another input and back to HDMI at which point the sound came on. As I said I don't know whether this is related or not.

Third and also possibly related to using HDMI cables with the 8300HD: I changed the output settings on the 8300HD to allow 720p (ABCHD), after which the picture became unstable - flickering in and out - that is alternating with black. I did not try to resolve this but called Sony instead.

Sony also pointed to HDMI with the 8300HD as the probable culprit. However they had not documented any such dropout problems but rather just problems with no sound/no picture totally. Representative told me she had heard of this but rare. I switched to a second HDMI input on the Sony and problem continued.

So I switched to component cables and the problems all SEEM to have gone away, though i can't be 100% sure yet as the dropout problem has been intermittent.

I don't have any other devices with HDMI output so can't therefore test and confirm that the problem is not with the Sony HDMI inputs. Sony told me that the could send a tech out but if there was no problem I would have to pay for the call :( I don't expect to get an HD DVD Player for a while, and would hate to find out after the warranty ends that it was the HDMI inputs.

I was under the impression that there was no problem at all in using HDMI. Could it be this specific 8300HD that is at fault?

I will also post this in the HDTV recorders section but thought it wise to also post under LCDs.

Thanks for any advice/suggestions.

UPDATE - my audio dropouts problems it now appears to be the XBR4. I borrowed a friends tiny HDTV and plugged the same HDMI cable into it from the 8300HD. Got perfect audio in the other TV. Went back to the Sony and back to the dropouts.

Again the problem only occurs on HD channels. Sound is fine with SD channels via HDM

express10

12-21-07, 07:10 PM

blue1, if i have my xbr4 set on full pixel i will gwet the white line on some hd broadcasts

mikecoscia

12-22-07, 01:03 PM

Hi Mike,

Kindly add your location, cableco, software name, and software version so the right person can pick this up.

Bob

SA8300HD Comcast SARA 1.88.25.1

How do I find the software version?

holl_ands

12-23-07, 12:32 AM

BobKat6

12-23-07, 01:32 PM

How do I find the software version?

Here is some directions from Post #1 of the Tips & Tricks thread:

Diagnostics
Diagnostic Mode. There are two ways to enter Diagnostic Mode:
Press and hold Select on front of unit until Mail light starts to flash, then press INFO.
Press and hold Pause on remote until Mail light starts to flash (around 10-15 seconds), then press Page Up (-). On some remotes, Page (+) might need to be used instead.
Disappearing Diagnostic Window. Enter Diagnostic Mode (see above item). Change transparency of screens by pressing Select on front of box or "B" on remote. It goes from 100% opaque to about 50% opaque to about 5% opaque. You can then use Page Up/Down on remote to cycle through screens. This is useful when changing channels, noting signal levels/PQ, or trying to see levels fluctuate as glitches occur.

Finding SARA Software Version. Enter Diagnostic Mode (see above item) and scroll through screens until you find one entitled "Software Versions". Version number will be in a format similar to 1.85.14.3. Also, there are a number of different naming conventions being used and only one is really accurate in sense that PTV OS version number can differentiate SARA versions across platforms. For example, both SA8000HD and SA8300HD run SARA 1.89.18.1. However, SA8000HD runs PTV OS 6.12.18.1 whereas SA8300HD runs PTV OS 6.14.81.1. This probably doesn't mean much in big scheme of things and is offered only for information when viewing diagnostics screens.

Let me know if this helps.

Bob

sgf

12-25-07, 08:55 PM

pth_3

01-08-08, 10:44 AM

Thanks holl_ands for those suggestions.

Turns out the culprit was synching between 8300HD and XBR4. I spoke to a very knowledgeable fellow at an authorized Sony repair place who told me he had encountered this quite alot, mostly with Sony and Panasonic sets, which may explain why i didn't encounter it when plugging in my neighbor's Sharp.

So the answer was to unplug component cables, UNPLUG 8300HD, plug in HDMI cables and then reboot 8300HD. When I did, the box took much much longer to boot, and when it did finally boot, it did so differently - that is no Passport logo was displayed but just the progress dots.

After the reboot audio was perfect and has remained so!

sgf:

Thanks for the info. I have a sony A2020 and 8300HD with the same audio/video dropoff (screen blanking every few minutes). By removing Component connections, leaving only HDMI from 8300HD to A2020, and reboot 8300HD, all is well thereafter.

Being the curious type, will someone knowledgeable please explain why this is the case? What is the conflict between Component and HDMI from the same source to the SONY?

thanks

davehancock

01-08-08, 11:45 AM

sgf:

Thanks for the info. I have a sony A2020 and 8300HD with the same audio/video dropoff (screen blanking every few minutes). By removing Component connections, leaving only HDMI from 8300HD to A2020, and reboot 8300HD, all is well thereafter.

Being the curious type, will someone knowledgeable please explain why this is the case? What is the conflict between Component and HDMI from the same source to the SONY?

thanksThe other day I had a similar problem to yours with my A3000. It would only happen on 720p stations and not 1080i. I found that the problem went away when I simply tuned to a 480i station. I haven't seen the problem since.

The cable box has no way to know that component cables are connected (I have mine connected to the TV too as well as S-Video connected to a DVD recorder and the RF out to another TV in the house). The box does know when HDMI is connected, and in my case (with my A3000) when the HDMI input is selected. So I suspect that your experience of the problem going away when you disconnected Component was simply a coincidence.

charsowbc

01-08-08, 05:22 PM

I am a new customer with cablevision / optimum tv and am having problems. Many times I notice that the programs scheduled to be recorded are NOT recorded. They are red in the guide and during the program, "REC" is displayed when I click on the info button, but no red light on the receiver. Also, the channel where the program is on is blank. After the scheduled time ends, I don't see the program in the DVR menu either. This is happened many times.
I called customer care, they helped me reboot the machine. I also shut it off at time. Still no difference. I am trying to record the int'l channel programs.

The only way I can then get the programs to record is to "stop" the recording (event in guide is no longer red) and then re-record.

Any one else have this problem? Please help!! :(

RemyM

01-08-08, 05:34 PM

I am trying to record the int'l channel programs.

There has been a problem with recording International channels for a long time since they are sent via switched digital video. They are supposed to be working on a solution with Cisco (SA). They have know about this problem for close to a year.

davehancock

01-08-08, 07:07 PM

There has been a problem with recording International channels for a long time since they are sent via switched digital video. They are supposed to be working on a solution with Cisco (SA). They have know about this problem for close to a year.That's a local issue: the SDV channels are different in different systems (unless you know that charsowbc is in your system).

Again, an argument why posters should make sure that their profile includes their location.

RemyM

01-08-08, 10:03 PM

That's a local issue: the SDV channels are different in different systems (unless you know that charsowbc is in your system).

Again, an argument why posters should make sure that their profile includes their location.

He said he had Cablevision, so yes he was in my system, since all of CV is the same. I actually thought this was posted in the Cablevision thread when I replied.

pth_3

01-09-08, 11:12 AM

The other day I had a similar problem to yours with my A3000. It would only happen on 720p stations and not 1080i. I found that the problem went away when I simply tuned to a 480i station. I haven't seen the problem since.

The cable box has no way to know that component cables are connected (I have mine connected to the TV too as well as S-Video connected to a DVD recorder and the RF out to another TV in the house). The box does know when HDMI is connected, and in my case (with my A3000) when the HDMI input is selected. So I suspect that your experience of the problem going away when you disconnected Component was simply a coincidence.

DH:
You are right that 720p stations seem to be more the problem (i.e. ABC, PBS) than the 1080i stations.
Perhaps just signal issue from cable provider?
I will reconnect the component from 8300 to TV and see.

pth_3

01-16-08, 10:37 AM

The other day I had a similar problem to yours with my A3000. It would only happen on 720p stations and not 1080i. I found that the problem went away when I simply tuned to a 480i station. I haven't seen the problem since.

The cable box has no way to know that component cables are connected (I have mine connected to the TV too as well as S-Video connected to a DVD recorder and the RF out to another TV in the house). The box does know when HDMI is connected, and in my case (with my A3000) when the HDMI input is selected. So I suspect that your experience of the problem going away when you disconnected Component was simply a coincidence.

Dave:

The blinking (blanking of screen) happened again last night. Yet, on my other TV with SA3250HD box and DVI-HDMI cabling, it does not happen.

I also tried replay on the 8300 and find that the blanking repeats at the same location. This seems to eliminate the HDMI-HDMI cable and the SONY A2020 as the cause.

Appreciate if you (or anyone else) can explain the possible cause and solution to this. The blinking can be very disturbing to the point that I can't take it.

BTW, when I switch the A2020 input to Component, the blinking disappears.

davehancock

01-16-08, 11:27 AM

Dave:

The blinking (blanking of screen) happened again last night. Yet, on my other TV with SA3250HD box and DVI-HDMI cabling, it does not happen.

I also tried replay on the 8300 and find that the blanking repeats at the same location. This seems to eliminate the HDMI-HDMI cable and the SONY A2020 as the cause.

Appreciate if you (or anyone else) can explain the possible cause and solution to this. The blinking can be very disturbing to the point that I can't take it.

BTW, when I switch the A2020 input to Component, the blinking disappears.As the blinking is actually recorded on the DVR, that rules out any HDCP "handshake" HDMI issues. The most likely cause is either a problem with the 8300 or a signal strength issue with the signal to the 8300. I tend to doubt that, however, as signal strength issues usually result in a digital break up of the picture - not blanking of the image (does audio go too?).

dgolombowski

01-17-08, 07:37 PM

All outputs are active at all times. I do this very same thing to send the signal from my bedroom 8300HD to my kitchen set via RF cable while having it hooked up via HDMI to the set in the bedroom.

I cannot use the HDMI and component simultaneously. I have the HDMI connected to my Marantz projector and the component connected to a Panasonic plasma behind my bar. In order to output via component I need to disconnect the HDMI cable from the back of the 8300.

If there is an alternative please let me know. I would love to output to both the HDMI and component so I could use both sets this Sunday for the Packers - Giants game.

jw1

01-19-08, 09:36 AM

help...
i have an sa 8300hd dvr running passport. yesterday i unplugged it for maybe 10 seconds. when it booted back up, the list of my recorded shows looked like it was from over a month ago. none of my new recordings are present and stuff i erased is listed. if i try to view a show i erased, it says it's not available (makes sense, i erased it).
my recent recordings have to be somewhere in there. i've done a power button reboot and also left the box unplugged for a half hour.
same thing.
any help?
i want my recordings back.

pth_3

01-19-08, 11:27 AM

As the blinking is actually recorded on the DVR, that rules out any HDCP "handshake" HDMI issues. The most likely cause is either a problem with the 8300 or a signal strength issue with the signal to the 8300. I tend to doubt that, however, as signal strength issues usually result in a digital break up of the picture - not blanking of the image (does audio go too?).

Dave:
Thanks for the reply. Audio goes too when video blinks (just less than a sec each time). Luckily, it does not happen often, such that I think its just signal issue from Cable Co. ? Will keep in touch if it happens again and more often.

cheers

leslie

01-19-08, 07:15 PM

chasbox

01-19-08, 07:20 PM

I don't think you have much of a choice. Contact Comcast. Good luck.

Joxer

01-19-08, 07:21 PM

I was startled to discover (while connecting a new piece of equipment) that my SA 8300HD DVR does not have an HDMI connection. Zip, nada. There is a space for it, but the hole is empty! I shudder at the thought of contacting Comcast technical support. Any suggestions?
Leslie

I think the SA8300HD comes in several variations with or without some of the available outputs. Your cable system must have ordered that version, but might have other versions available if you need HDMI output. Just ask them and see if you can swap for one if you need it. I prefer component output however, it appears the same quality but with faster channel changes.

Blacky McGutter

01-20-08, 06:11 PM

I have a 8300HD running to a Onkyo 605 receiver, and the receiver running to a Sony KDS-60A3000 through component. I have the audio cables running straight from the cable box to the television, and I also have a coax cable running from the cable box to the A/V receiver for shows that broadcast in Dolby Digital.

Yesterday, I was watching a show with dolby digital, and the cable box made a clicking noise, and the receiver switched to stereo automatically. I went into the settings and switched to "Two Channel Only", then switched it back to "Dolby Digital". Now it seems like the cable box is not outputting any digital audio. The receiver only responds to the "Two Channel Only" setting, and it doesnt do anything under the "Dolby Digital" setting...

I know its not any of the connections because the receiver switches to dolby digital automaticaly when I play xbox, or watch a dvd with dolby digital. It just seems like it may be the cable box....any ideas as to what might be going on?

flycaster

01-22-08, 08:22 PM

New Panny 32lx700 hooked up via HDMI to SA3800. Than's it. Been noting that the lips are either moving before or after I hear the word. My sound settings are BB and SS. On the STB, I've tried audio range from wide/narrow/normal to no avail. There definitely is a delay and the only thing I can think of is that the TV is about 2" from my armoire's opening. Ugh! I just don't know...

holl_ands

01-22-08, 09:33 PM

cj1999y2j

01-27-08, 06:11 AM

If my issue has been discussed before, please point me to the post. It is 6 a.m., I've been up all night watching TV and I probably missed it in trying to sift through 35 pages of the thread and not using the right string of words in search.

I am on Time Warner Mid Ohio. I have had no problems at all until the past couple of days. For some reason, if I am watching a HD channel and call up the program guide to check something (in which the show I am watching is reduced to a small picture in the upper right-hand corner), then exit the guide without changing the channel, the picture stays in the upper right-hand corner and doesn't return to full-size. The only way to fix this is to change channels and return.

(This MAY happen with SD channels, too, but I've only noticed this issue with HD channels, but the common thread is this model of receiver.)

Is it with this receiver? Is it my cable company? Why is it doing this? Is there a way to fix it and prevent it? It is kind of annoying when you exit the guide and have to change channels in the middle of a show to fix it.

BobKat6

01-27-08, 10:35 AM

cj1999y2j

01-27-08, 11:00 AM

cj1999y2j

Yes covered but I don't remember the solution. I believe it's a simple setting. Try searching this thread for "upper", "right-hand", or "corner." On AVSF search less is better. Try longer strings on Google (using +.) Also try first post on Tips & Tricks thread. GOOD LUCK

Bob
SA8300HD & SA4250HDC Comcast SARA 1.88.25.1/? PhilipsBRBurner(CyberLink Software???)

Thanks, I will check into it later. I probably was just using a bad string of words and well, when you have trouble sleeping, I think 2+2 takes care of itself. (And as tired as I am, my answer was 5, LOL!)

John Mason

01-27-08, 11:30 AM

I am on Time Warner Mid Ohio. I have had no problems at all until the past couple of days. For some reason, if I am watching a HD channel and call up the program guide to check something (in which the show I am watching is reduced to a small picture in the upper right-hand corner), then exit the guide without changing the channel, the picture stays in the upper right-hand corner and doesn't return to full-size. The only way to fix this is to change channels and return.

With Passport on NYC's TWC, pressing either EXIT or pressing GUIDE a second time switches from the guide menu/inset back to full screen. Works with SD or HD. I've set my 8300HD to output only 1080i. Reads like a firmware glitch if you have to change channels, etc. A slight chance that a cold reboot (unplugging ~60 secs) might cure it. -- John

BobKat6

01-27-08, 02:15 PM

PLEASE, Read the first post on Tips & Tricks Thread-Most answers are there! At least the simple ones.
http://www.avsforum.com/avs-vb/showthread.php?t=471859

Since this is general thread including SARA Software additional information can be found as follows:

Navigator Software = http://www.avsforum.com/avs-vb/showthread.php?t=723830
Passport Software = http://www.avsforum.com/avs-vb/showthread.php?t=453804

Then return and read the last two or three pages-The most recently discussed problems are there. They are also the most recently developing problems. Do not read every page, that will only drive you crazy. An efficient search will help.

Tell us where you are-City and State.

Tell us what equipment you are using-All makes and models, and include your video provider (i.e. Comcast, DirecTV)

Try to be brief-Think of the next new person reading this thread.

Be patient-It may take a few days before the best qualified member to answer your question “picks up.”

For tips on searching or any general questions, please PM me or the ID of the most frequent poster in the last few pages, , or a high post count, or any member

We are volunteers, We are here to help, And we need your cooperation to be at our best. THANK YOU

Bob
SA8300HD & SA4250HDC Comcast SARA 1.88.25.1/? PhilipsBRBurner(CyberLink Software???)

CANNON-FODDER

01-27-08, 03:12 PM

Bob, That is the SARA thread. Since this is a general thread, you might want to reference the other two software threads for PASSPORT (http://www.avsforum.com/avs-vb/showthread.php?t=453804) and NAVIGATOR (http://www.avsforum.com/avs-vb/showthread.php?t=723830) as well.

v/r,
C-F

cj1999y2j

01-29-08, 09:11 AM

I did a smaller search and I found a few posts in this thread that addressed my problem (they called it the "Black L" problem), but they didn't seem to warrant any answers, other than it's a firmware glitch.

With Passport on NYC's TWC, pressing either EXIT or pressing GUIDE a second time switches from the guide menu/inset back to full screen. Works with SD or HD. I've set my 8300HD to output only 1080i. Reads like a firmware glitch if you have to change channels, etc. A slight chance that a cold reboot (unplugging ~60 secs) might cure it. -- John

The strange thing is, it did this problem before I rearranged my room. In rearranging my room, I had to unplug my entire entertainment system. It still did it after plugging it back in.

Hitting exit twice didn't seem to work, either. No buttons worked to fix it except for changing channels.

If there is one thing of note, I was using composite cables for a while (HDMI wire was inexplicably lost for a short time, don't ask, lol), and it never did it. When I went back to HDMI after finding the wire where I misplaced it, it started doing it again. Maybe it's coincidence. I don't know. I'll just monitor it and see if it fixes itself. If not, I may just have to deal with it.

John Mason

01-30-08, 09:35 AM

Hitting exit twice didn't seem to work, either. No buttons worked to fix it except for changing channels.

Suspect, then, that hitting GUIDE a second time (my suggestion) doesn't help either. -- John

robcan

01-30-08, 10:29 AM

davehancock

01-30-08, 10:43 AM

Hello. Yesterday I suddenly received a blue screen on my TV saying no signal and picture by HDMI won't return. I have an SA 8300HD connected to TV by HDMI. I did some diagnostic testing. Hooked up box to TV via component and it worked. Hooked up PS3 to TV directly using HDMI cable that box was hooked up to TV with and it too worked. My conclusion was that the HDMI cable is working and that the problem is with the 8300's HDMI output hence I should get a new box. Am I making a correct assumption or this be something else? Thanks!Since you did not specify your software (SARA or Passport) I'm not sure what answer to give you. HOWEVER if you are on TW (you didn't say) and have Passport - you certainly DON'T want to EXCHANGE YOUR BOX!! as you will get a box with Navigator where you will have even worse problems.

I'd suggest trying a Hard Reboot. Here are the specific AVS threads dealing with SARA and Passport. Read the first post on the relevant thread.

SARA (http://www.avsforum.com/avs-vb/showthread.php?t=471859)

Passport (http://www.avsforum.com/avs-vb/showthread.php?t=453804)

robcan

01-30-08, 11:02 AM

Thanks. I will read this, but in the meantime I have Cablevision and I am pretty sure SARA.

BobKat6

01-30-08, 12:08 PM

PLEASE,
Read the first post on Tips & Tricks Thread-Most answers are there! At least the simple ones.
http://www.avsforum.com/avs-vb/showthread.php?t=471859

Since this is general thread including SARA Software additional information can be found as follows:

Navigator Software = http://www.avsforum.com/avs-vb/showthread.php?t=723830
Passport Software = http://www.avsforum.com/avs-vb/showthread.php?t=453804

Then return and read the last two or three pages-The most recently discussed problems are there. They are also the most recently developing problems. Do not read every page, that will only drive you crazy. An efficient search will help.

Tell us where you are-City and State.

Tell us what equipment you are using-All makes and models, and include your video provider (i.e. Comcast, DirecTV)

Try to be brief-Think of the next new person reading this thread.

Be patient-It may take a few days before the best qualified member to answer your question “picks up.”

For tips on searching or any general questions, please PM me or the ID of the most frequent poster in the last few pages, , or a high post count, or any member

We are volunteers, We are here to help, And we need your cooperation to be at our best. THANK YOU!

Bob:)
SA8300HD & SA4250HDC-Comcast SARA 1.88.25.1/1.61.5.102- PhilipsBRBurner(CyberLink Software)

voyager9

01-30-08, 12:12 PM

BobKat6

01-30-08, 12:39 PM

I've got Comcast in South Jersey:
I've had the 2nd generation Comcast DVR (SA 8000HD) for a couple years. Haven't had much problems with it other then it being sluggish. We just picked up a new TV and I need a 2nd box for upstairs. Comcast is out of HDMI boxes so I grabed an older SA3100 to hold me over until after superbowl. Once they get some in stock I want to get something with HDMI for the new TV (Non DVR).

Here's my question: Since I have the older DVR (8000HD) is there any benefit for bringing that back and updating at the same time (maybe to 8300HD)? I saw that SA has had an 8300-MR out for a while now that supports MultiRoom playback. Does Comcast support that? If so what boxes should I ask for?

I think having the 8300MR + appropriate client box would be ideal for my setup. My wife and I record quite a few shows but argue over when to watch them (she doesn't want to watch what I record and vice versa).

The 8300HD has a bigger internal HDD (160GB vs. 120GB in the 8000.) There are some problems with SARA in the 8300HDC. And SA has a general dislike for HDMI (HDCP issues.) I'm stuck with component only (old HDTV) and I love never having to fiddle with settings since the initial setup.:)

I think the MR was pulled, but Comcast doesn't "support" anything. If you look to add external capacity, look to the It Works! thread. Comcast will just give you a blank stare!:eek:

Bob:p
Comcast-SA8300HD & SA4250HDC-SARA 1.88.25.1/1.61.5.102-PhilipsBRBurner(CyberLink Software)

robcan

01-30-08, 12:56 PM

RemyM

01-30-08, 01:57 PM

To add to my post above. I live in Yonkers, NY and have Cablevision. My DVR is 8200HD with SARA and Passport. TV is Samsung HLP5685W, PS3, XBOX360 with HD Player. DVR and PS3 run HDMI through switcher and into TV. XBOX runs through component into TV. Thanks again.

Cablevision uses the SA8300HD and it runs SARA. If rebooting the box doesn't fix the HDMI problem then it could be that the port went bad on the box. In which case you can just go swap it out for another one at their walk in center.

robcan

01-30-08, 02:27 PM

Thanks. The 2 things I was going to try before I brought the dvr in for a swap was a "total reset" (longer than 4 hours) and to make sure I am turning the TV on first before the dvr. Those are two ideas I found in the forums that I haven't tried.

davehancock

01-30-08, 03:49 PM

To add to my post above. I live in Yonkers, NY and have Cablevision. My DVR is 8200HD with SARA and Passport. TV is Samsung HLP5685W, PS3, XBOX360 with HD Player. DVR and PS3 run HDMI through switcher and into TV. XBOX runs through component into TV. Thanks again.It's possible (even probable) that the issue may be due to using a switcher. There have been issues with the HDCP handshake when going through a switcher. Try connecting direct and see if that works.

It is possible that they changed the HDCP software in your box and the new version doesn't like the switcher.

SanDiegoinHD

01-31-08, 01:38 AM

First time in this specific forum. Not surprised at all to see folks having issues. I have been using this box for Time Warner HD, and thank god its only a temp situation.

This box is a Turd.

John Mason

01-31-08, 07:16 AM

Here's my question: Since I have the older DVR (8000HD) is there any benefit for bringing that back and updating at the same time (maybe to 8300HD)?
Some time back, in the HD recorders forum, there were lots of complaints about soft images from 8000HDs. Had one briefly with TWC in NYC and when it was updated to a 8300HD it was startling to measure, using HDNet's test pattern, how poor the 8000HD's effective resolution was. Can't recall the exact numbers but recall I compared them in this post (http://www.avsforum.com/avs-vb/showthread.php?postid=5175424#post5175424).

Parameters, AIUI, can vary between cable systems using the same hardware, and one theory about the 8300HD's still-limited effective resolution (<1300 lines in many areas) is inadequate memory--complicated when multiple brands in a cable system require too much RAM space. -- John

Front242

02-02-08, 05:45 PM

Hi All

I have a SA 8300 from Cox San Diego county. I have an HDMI connection to my Samsung 5064 and am using the digital audio out to my AVR. (B&K) I'd like to be able to shut off the TV and just listen to the music channels but whenever I shut the TV off, the SA 8300 quits sending audio to the digital output. It seems that the HDMI is telling the SA 8300 that there's nobody home so shut everything down.

Is there any way to fix this?

Thanks in advance.

F242

flycaster

02-03-08, 03:35 PM

I'm trying to get my Avia I calibration disk to work on my panny 32lx700. Here's what I unsuccessfully have tried:
Seems to be a fly in the ointment. Got the Philps portable DVD player. It has a composite out (vid and sound). I plugged the video out into the aux vid in on the 50lx700, switched around to all the inputs on the tv, and still didn't get a picture. I also tried putting the vid out into the vid in on the outside of the sa3800hd, tried all the tv inputs, and still no picture. The tv manual (pg 38) shows that the side panel can be used for DVD players, but says nothing else. Any suggestions with regard to the sa3800 hookup (or any other help)?

davehancock

02-03-08, 05:08 PM

DoubleDAZ

02-03-08, 06:05 PM

I also tried putting the vid out into the vid in on the outside of the sa3800hd, tried all the tv inputs, and still no picture.You have to leave your TV set to the cable box and use the cable remote Video Source button to select the front inputs.

flycaster

02-03-08, 10:52 PM

You have to leave your TV set to the cable box and use the cable remote Video Source button to select the front inputs.

Sounds good, but I am a little confused and need some further instruction. Just how does one "use the cable remote Video Source button to select the front inputs?"

DoubleDAZ

02-03-08, 11:21 PM

Sounds good, but I am a little confused and need some further instruction. Just how does one "use the cable remote Video Source button to select the front inputs?"On my cable remote, there is a "Video Source" button on the lower left. Pressing it cycles to the Front inputs. When pressed, the TV will display Video Source:Auxillary in the lower right.

flycaster

02-04-08, 08:07 AM

On my cable remote, there is a "Video Source" button on the lower left. Pressing it cycles to the Front inputs. When pressed, the TV will display Video Source:Auxillary in the lower right.

Will try tonight after I get back from fishing trip. BTW, just browsed your "tips/Tricks," very excellent.

DoubleDAZ

02-04-08, 08:34 AM

Will try tonight after I get back from fishing trip. BTW, just browsed your "tips/Tricks," very excellent.Thank you. Folks submit ideas and I just put them together ala "vegggas" style. ;)

Be sure to let us know if you find the Source button and if the player works through that.

Front242

02-06-08, 09:13 PM

DoubleDAZ

02-06-08, 09:19 PM

flycaster,

I saw your reponse that the DVD Player still doesn't work, but my question about the specific model you are using was lost when AVS had to reload. Which model Philips?

davehancock

02-06-08, 09:25 PM

Anyone?

Still hoping to find a way to run the digital music channels on receiver without the TV on.

SA8300 Cox San Diego via HDMI to a Samsung 5064. Digital out to a B&K reciever. Works fine until I shut off the TV and then the digital output stops. Is this a function of the HDMI connection telling the SA8300 that nothing is on so shut down the signal?

Thanks in advance for your thoughts!

F242Two ways (at least):

Switch to component (HDMI connection tells the 8300 that the TV is off).
Find someway to actually disconnect the HDMI cable when you want digital music (either unplug the HDMI, or use a HDMI switcher to disconnect it).

Front242

02-06-08, 09:32 PM

davehancock

02-06-08, 09:39 PM

Dave,

Thanks for your reply. I've been working around this by setting the TV to the screen-wipe mode but I'd rather just have it off. Thanks for confirming my hunch about the HDMI communicating with the 8300. My component output is being used by the DVD player currently so maybe I ought to spring for that Oppo 981 I've been thinking about so I can use HDMI for the DVD and Component for the cable box.

Thank you again.

F242I'd say save your $$ for a Blu-Ray and get this $19 switch (http://www.monoprice.com/products/product.asp?c_id=101&cp_id=10110&cs_id=1011001&p_id=2786&seq=1&format=2) (Remember to order by clicking the MonoPrice link at the top of the page (helps support this forum)

exm

02-10-08, 11:48 AM

What is the native resolution of the SA8300? I have a 885 and a 1080UB (1080p) projector, so I want the Reon do the upscaling.

davehancock

02-10-08, 12:25 PM

What is the native resolution of the SA8300? I have a 885 and a 1080UB (1080p) projector, so I want the Reon do the upscaling.The SA8300HD and SA8300HDC do not have a "native resolution", though they can be set to output a specific resolution. You don't want the cable box to do the conversion, so you want it set to "pass-through" (for component connections) of "Auto DVI/HDMI" (for HDMI connections). Check the appropriate threads on AVS for the specific software that your system uses (SARA, Passport, or Navigator).

silvervulcan

02-11-08, 12:43 AM

Is there anyway to have an HDMI cable do just the video, and some other cable handle the audio? Im having problems with my TV(LG 42PC1D plasma) and the audio on the 8300 box via a HDMI cable. I'm just using my television speakers. Is there any kind of cable and option on the box that will let me have another cable do the audio, but have the HDMI do the video?

Thanks

RemyM

02-11-08, 09:06 AM

Do you have the audio settings on the box set to HDMI? If so and you still have issues then if your TV has red & white RCA audio plugs associated with the HDMI port then you can also get sound from the box that way.

exm

02-11-08, 02:13 PM

The SA8300HD and SA8300HDC do not have a "native resolution", though they can be set to output a specific resolution. You don't want the cable box to do the conversion, so you want it set to "pass-through" (for component connections) of "Auto DVI/HDMI" (for HDMI connections). Check the appropriate threads on AVS for the specific software that your system uses (SARA, Passport, or Navigator).

I got it now on my Cablevision SA8300HD. Only now every non HD (480) broadcast is stretched... Should I disable the 480i/p widescreen settings in the setup menu?

davehancock

02-11-08, 02:49 PM

I got it now on my Cablevision SA8300HD. Only now every non HD (480) broadcast is stretched... Should I disable the 480i/p widescreen settings in the setup menu?I'll repeat:Check the appropriate threads on AVS for the specific software that your system uses (SARA, Passport, or Navigator).But my guess is that it is your projector that is doing the stretching.

exm

02-11-08, 02:51 PM

I'll repeat:

Just curious... The stretching occurred after making the resolution changes... Isn't this the correct forum for this question?

davehancock

02-11-08, 02:58 PM

Just curious... The stretching occurred after making the resolution changes... Isn't this the correct forum for this question?The particular adjustments that need to be made in the 8300 vary with the software. So the best thing to do is to go to the forum that deals with the software that you have. I can't tell from your location (NYY - what's that?), which you have, but I'll guess that it is SARA (Cablevision mostly uses that). So try here (http://www.avsforum.com/avs-vb/showthread.php?t=471859).

exm

02-11-08, 03:36 PM

The particular adjustments that need to be made in the 8300 vary with the software. So the best thing to do is to go to the forum that deals with the software that you have. I can't tell from your location (NYY - what's that?), which you have, but I'll guess that it is SARA (Cablevision mostly uses that). So try here (http://www.avsforum.com/avs-vb/showthread.php?t=471859).

Thanks!

NYY=New York Yankees (so NY/NJ Cablevision indeed) :)

facesnorth

02-14-08, 12:20 PM

davehancock

02-14-08, 08:12 PM

Is it possible to record HD content from the 8300 using the component out's to a DVD recorder? I realize they disable the ability to record digitally from the 1394 or SATA connections, which would be nice. But they cannot disable analog output? Would recording to a DVD retain the HD-lite goodness from the original program? Or is there a way to send from component into the PC somehow? I've searched the threads & haven't found an answer.Your first issue will be finding a DVD recorder that has component inputs. There have been a few (very few).
Your second issue is that there are NO High Def recorders that accept analog, component input. So you will have to change the settings of the 8300 to 480 out (and there goes the HD).
It is possible to make anamorphic (wide screen) DVD recordings from 8300HD HD recordings using the S-Video out IF your 8300 uses SARA software. Check the first post on the 8300 SARA thread (http://www.avsforum.com/avs-vb/showthread.php?t=471859).

mlb5000

02-16-08, 05:52 PM

I just recently got the 8300HDC with our Time Warner digital cable service, and since then have had nothing but problems. I have the STB connected via HDMI to my Samsung HL-S5087W and the Cable out to the TV Tuner on my HTPC.

1) The Cable out line doesn't seem to be doing anything. Nothing shows up, am I missing something here?
2) I have to reset the box on average 3 times a day (full power cycle) because the sound will stop working or the box will just not respond and not do anything, and every time is has to go through that initialization crap. Does it really need to do this every time, and what could be the cause of the problem?

Thanks everyone,
Matt

chasbox

02-16-08, 05:54 PM

Call Time-Warner
Get another box

mlb5000

02-16-08, 06:12 PM

Call Time-Warner
Get another box

I figured as much :). Just figured I'd see if it was maybe a firmware issue a lot of other people were experiencing.

Thanks,
Matt

flycaster

02-25-08, 08:08 AM

DoubleDAZ

02-25-08, 08:30 AM

First to my pt confusion, correct me if I am wrong. As I understand it, if one wants to let the tv do the processing (and not the stb-sa3800hd), then direct connection between stb and tv via hdmi will do just this when setting the stb to hdmi/dvi auto.... However, there will be no pt showing in the stb's setting format menu when using this connection??? But, if I were to use a component connection between the stb and tv, then pt will show up as an option in the menu??? I think I'm right with these descriptions and if I use component connections, will I loose anything re pq?Auto HDMI and Pass Through are basically the same thing, the different being the cable used. If you use Component, you get the Pass Through option. If you use HDMI, you get the Auto HDMI option. The TV can do the processing no matter which connection is used. It's all in which formats you enable in the initial set up. For example, if you only enable 1080i, then the STB is still doing all the processing and that kind of defeats the purpose. But,many folks don't like the constant reformatting that takes place when you tune to/from channels the use different formats and most don't notice a IQ difference between 720p and 1080i. Also, some TVs still don't handle 480i properly with HDMI. So many folks only enable either 480i or 480p along with either 720p or 1080i. If you use HDMI you will not really lose anything. However, if you use Component, you might see a slightly lower IQ depending on your TV.

Next. I often like to listen to comcast's music channels through my avr (via digital connection between stb and avr without having to have the tv on), it is my undestanding that this can't happen if I use hdmi between tv and stb EVEN THOUGH I do have the stb/avr dig connection??? However, if I connect tv to stb via components, then this will work??? (Note question above about hdmi vs component pq.)That is the case for a lot of setups, but not all. It basically comes down to whether or not there is a residual signal on the HDMI so the 8300 thinks there is still a device there but can't get the proper HDCP handshake.

Furthermore, am I correct in that if I use Mono's hdmi switch (http://www.monoprice.com/products/product.asp?c_id=101&cp_id=10110&cs_id=1011001&p_id=2786&seq=1&format=2), I can use the hdmi between stb/tv, digital coax/optical between stb/avr, have the tv off and listen to comcast music channels, and there will be no need to do the component connection between stb/tv??? If this is so, and I do gt the hdmi switch, will this change the pq in any way; and also, how is the swtich controlled (manually or with a infra-red remote control)?You may not have to do this, again depending on set up, but it appears to be a workable solution if you do need it. I haven't seen anyone who uses on mention a difference in IQ before or after. I do not know about the controls.

flycaster

02-25-08, 04:27 PM

...It's all in which formats you enable in the initial set up. For example, if you only enable 1080i, then the STB is still doing all the processing and that kind of defeats the purpose..

I've enabled all formats on the stb, but don't mind the changing formats. So, I guess I've got this base covered, eh?

...That is the case for a lot of setups, but not all. It basically comes down to whether or not there is a residual signal on the HDMI so the 8300 thinks there is still a device there but can't get the proper HDCP handshake.

So, before I set up to defend against the off tv not allowing the avr to process the sound signal from the stb, I should first try using hdmi to tv and dig out to avr and see what happens. I think you may be saying that I could get lucky and not have to bother with components?

davehancock

02-25-08, 05:25 PM

I've enabled all formats on the stb, but don't mind the changing formats. So, I guess I've got this base covered, eh?

So, before I set up to defend against the off tv not allowing the avr to process the sound signal from the stb, I should first try using hdmi to tv and dig out to avr and see what happens. I think you may be saying that I could get lucky and not have to bother with components?A lot will also depend on your TV (what it signals down the HDMI line when it is off) and the software (SARA/Passport/Navigator) that your cable system is using.

DoubleDAZ

02-25-08, 09:08 PM

I've enabled all formats on the stb, but don't mind the changing formats. So, I guess I've got this base covered, eh?Yes, except some, like 480i/p Widescreen, are not needed and could possibly cause problems depending on your setup. The First Post in the SARA Tips thread discusses formats.

So, before I set up to defend against the off tv not allowing the avr to process the sound signal from the stb, I should first try using hdmi to tv and dig out to avr and see what happens. I think you may be saying that I could get lucky and not have to bother with components?You probably will NOT have to use Component. However, if you want the HDMI to go through the AVR for some reason (ease, simplicity, etc.), then by all means try that setup first. Just make sure the TV comes on first then the AVR, so the HDCP will be ready when the 8300 comes on and looks for it. Then tune to a music channel and turn off the TV to see what happens.

However, this assumes you already have the 2 HDMI cables or can return one/both if it doesn't work as expected. If you have one HDMI cable and the digital audio cable, then the next option might be the way to go.

If HDMI to AVR to TV doesn't work, then connect the HDMI directly to the TV and connect a digital audio cable from the 8300 to the AVR. Then tune to a music channel and turn off the TV.

If that doesn't work, then either something isn't connected/set right or you'll need to use Component with the digital audio cable.

There is no doubt going from the 8300 to the AVR to the TV with 2 HDMI cables is by far the simplest setup. However, that means you will always have to use the AVR to listen to TV. The second option, HDMI going to the TV and audio going to the AVR, allows you to use either the TV speakers or the AVR.

And The Other Dave's point about what software you are using and your cableco could make a big difference.

ice1874193

02-25-08, 09:44 PM

Can someone knowledgable answer my Q?

http://www.avsforum.com/avs-vb/showthread.php?t=933760

DoubleDAZ

02-25-08, 10:42 PM

Can someone knowledgable answer my Q?

http://www.avsforum.com/avs-vb/showthread.php?t=933760Don't have your answer, but IIRC I think I've read that monoprice sells an HDMI switcher that has helped others with this.

I'd also like to note that the problem with starting new threads when there are already established 8300 threads is that you don't get many views and the ones you do get often don't know the answer. You'd be better off posting your questions in one of the established threads to get as many views as possible, not to mention the right answer. Just a suggestion, take it or leave it. :)

ice1874193

02-26-08, 09:48 AM

Don't have your answer, but IIRC I think I've read that monoprice sells an HDMI switcher that has helped others with this.

I'd also like to note that the problem with starting new threads when there are already established 8300 threads is that you don't get many views and the ones you do get often don't know the answer. You'd be better off posting your questions in one of the established threads to get as many views as possible, not to mention the right answer. Just a suggestion, take it or leave it. :)

yea - the only problem is I can never remember what page i posted on and spend hours looking for an answer. i'll check out the switcher. was trying to avoid it since i already bought a 30' hdmi and 30' component

ice1874193

02-26-08, 09:56 AM

davehancock

02-26-08, 11:20 AM

I also dont see how the switcher is going to help me since it only has 1 output. My receiver doesn't have a hdmi port and i need to send the 8300 signal to my projector and my tv.

am i missing something?In most cases, the 8300 won't output component if the HDMI is connected. From what I understand about your problem (though not explicitly stated) is that you have run into that issue. The suggestion of a HDMI switch is to allow you to easily disconnect your HDMI connected TV, allowing the component outputs of the 8300 to work. I suspect that the other Dave assumed you would understand that (it is a widely used "trick").

DoubleDAZ

02-26-08, 02:06 PM

yea - the only problem is I can never remember what page i posted on and spend hours looking for an answer.Easy enough to bookmark it so you remember and can then look for answers from that point on. :)

Keeping track of replies might be more difficult, but it seems you've already gotten more views here than in your thread, so it's either few views or a little work tracking replies, your choice. ;)

And The Other Dave's reply was correct. If you are looking for a solution that allows both to be active at the same time (though that's not what I read), I think you are out of luck with your setup. IIRC, the key is getting the HDMI signal completely shut off so that the 8300 doesn't think there is something there. I believe some TVs already do this, others you have to physically disconnect the cable.

ice1874193

02-26-08, 03:54 PM

Easy enough to bookmark it so you remember and can then look for answers from that point on. :)

Keeping track of replies might be more difficult, but it seems you've already gotten more views here than in your thread, so it's either few views or a little work tracking replies, your choice. ;)

And The Other Dave's reply was correct. If you are looking for a solution that allows both to be active at the same time (though that's not what I read), I think you are out of luck with your setup. IIRC, the key is getting the HDMI signal completely shut off so that the 8300 doesn't think there is something there. I believe some TVs already do this, others you have to physically disconnect the cable.

Thanks guys - I thought you were originally telling me to run hdmi from my tv and projector into the switch.

you are right - my tv does not disconnect the connection when i turn it off - i'm assuming that the hdmi switch will. one other problem i had when using hdmi and component on my current box is that sometimes when i disconnected the hdmi and switched to component the screen would be completely red (components are hooked up right - was working fine until i was played with hdmi plugged in and not plugged in).

do some people have versions of the 8300 that do output to both? if so, i'll have to swap my box and see if i get any luck

DVDO+WESTY=1080p

02-26-08, 04:04 PM

anyone know what is the maximum number of recordings that the 8300HD can handle on the DVR? My bro is approaching 999 recordings and it is really slow moving from one recording to the next in the DVR listings menu. I think the box will konk out if he tries to record show number 1000!

flycaster

02-26-08, 04:25 PM

...You probably will NOT have to use Component. However, if you want the HDMI to go through the AVR for some reason (ease, simplicity, etc.), then by all means try that setup first. Just make sure the TV comes on first then the AVR, so the HDCP will be ready when the 8300 comes on and looks for it. Then tune to a music channel and turn off the TV to see what happens.
My avr doesn't have hdmi. As you suggest, I will first try hdmi from stb to tv and optical/coax dig from stb to avr.
And, if that doesn't work, I'll go the component/dig audio cable route.

...And The Other Dave's point about what software you are using and your cableco could make a big difference.

Perhaps, by giving you the following requested info, we will be able to quickly tell whether or not I can use the most direct approach: hdmi STB>TV, dig audio cable STB>AVR

Comcast (soFL), SARA, 1.88.25.1, yet to be gotten TV will be a panny 50pz750

davehancock

02-26-08, 04:27 PM

do some people have versions of the 8300 that do output to both? if so, i'll have to swap my box and see if i get any luckI don't believe so. There may be exceptions, but as I understand it, the HDCP license requires them to shut off component when HDMI is connected.

Please also keep in mind that:

There are different basic software types (SARA/Passport/Navigator) that these boxes run under.
There are also additional variations within these software systems - not only version numbers, but there are certain features that are at times enabled/disabled by individual specific cable systems.
The HDCP software in your display may also have a bearing on the issue.

DoubleDAZ

02-26-08, 06:08 PM

do some people have versions of the 8300 that do output to both? if so, i'll have to swap my box and see if i get any luckNo. Older versions of SARA used to allow both connections, but that was changed a release or 2 ago and swapping boxes will only result in the same software anyway, unless you get a cablecard model, but the end result is the same.

flycaster

02-27-08, 07:32 AM

DoubleDAZ

02-27-08, 08:42 AM

BTW, I note that my version of SARA seems not to be the latest version (1.88.25.1 vs DaveHancock's 1.89.24.1). Can this be updated, if so-how, and is it worthwhile to update-what benefits will there be?You have no control over the software version. The only way to get an update is for your cableco to install a newer version on their system and then it would be pushed to all boxes. If you read the First Post in the SARA Tips thread there is a list of changes toward the end of that post. If you already have the First Run recording option, then the only real change you might see is that the NEW and HD indicators will be displayed in the Guide. It's been awhile, but IIRC there were also some changes in the way placeholders work added in 1.89 as well as some very basic conflict resolution. RussB probably remembers more than I do about the changes from 1.88 to 1.89.

DVDO+WESTY=1080p

02-27-08, 09:15 AM

so anyone, what is the maximum number of recordings that the 8300HD can handle?

DoubleDAZ

02-27-08, 06:59 PM

so anyone, what is the maximum number of recordings that the 8300HD can handle?I don't know how your bro is approaching 999 to begin with. The 8300 has a 160G HDD that allows for roughly 20 hours of HD and I think 90 hours of SD or a combination of both. Even if all recordings were half-hour SD programs, that would still be only 180 recordings. Did you mistype perhaps and mean 99?

DVDO+WESTY=1080p

02-28-08, 10:35 AM

no thats not it he has an 1TB external sata II drive connected to it. So do you think that after 999 the menu will be so slow that it won't accept anymore recordings?

RemyM

02-28-08, 10:44 AM

He does realize that everything on that external drive is toast if something should happen to the SA8300? These units are not meant to be long term storage devices so he is in uncharted territory.

ice1874193

02-28-08, 01:04 PM

DVDO+WESTY=1080p

02-28-08, 05:17 PM

yip thats what I told him, so I 'll just see after 999 if 1000 shows up....

DoubleDAZ

02-28-08, 06:06 PM

yip thats what I told him, so I 'll just see after 999 if 1000 shows up....I don't think there is any limit, but it's no wonder the list is slow. SATA support has not really had anything done to it since the 8300 was released. It's just barebones and so far no cableco's support it. Until they do, I doubt much will be done to deal with things like 1TB drives with >1000 recordings. I hope your bro has a lot of hair because if he needs to replace his 8300, he'll be pulling it all out. It's not just the SATA drive he has to worry about.

DoubleDAZ

02-28-08, 06:12 PM

can i just use a hdmi splitter? does this degrade the signal at all?From what I understand, some folks have been able to just add the splitter and that was enough to tell the 8300 there was nothing on the other end. However, I don't have any direct knowledge, so I can't say exactly what might or might not happen in your case. This kind of stuff is all trial and error unless you can find someone with the same setup. And, SA might change something in the next version whereby if an HDMI cable is simply attached Component will no longer work. I'm sure that's what the Hollywood crowd would like. Also, some cableco's, like Cox and Comcast I believe, are getting ready to switch from SARA to Passport. I have no idea what that will do to recordings on the internal or the external drive, but my guess is they might just be lost.

flycaster

03-13-08, 05:46 PM

I've posted my lip sync problem earlier, without any replies. If anyone has experienced lip sync problems and thinks they may have a solution, first take a look at this thread (http://www.avsforum.com/avs-vb/showthread.php?p=13372836#post13372836).

holl_ands

03-13-08, 07:25 PM

If audio is too EARLY, fol. won't help, but will if it's LATE:
http://www.audaud.com/article.php?ArticleID=3011
http://www.felston.com/buy.htm
http://www.projectorcentral.com/felston_dd740.htm
Of course, it may vary from program to program....

Fol. model only works on digital audio COAX:
http://www.felston.com/download/dd340_r4.pdf
whereas this one does COAX and OPTICAL:
http://www.felston.com/download/FelstonDD540_r6.pdf

Here's a 5-port HDMI switch...with lip-sync:
http://www.vizionware.com/press/0906d2007.php
http://www.vizionware.com/products/files/vz-s5100-product-sheet.pdf

If you simply want to delay L/R Stereo signals,
there are Pro-Audio Digital Effects Processors
which insert reverb, echo....and delay (typ. $100):
http://www.bhphotovideo.com/c/shop/1660/Effects_Processors.html
http://www.behringerdownload.de/DSP2024P/DSP20240P_Specs_Rev_B.pdf
http://www.alesis.com/audioprocessing
http://cachepe.zzounds.com/media/NanoVerb_Manual-7be2b7c9391e46b4930632eb19b1cce4.pdf

flycaster

03-14-08, 07:16 AM

Great reply. For a while I though i was going nuts, or that something was terribly wrong with my new TV. But after reading some of the stuff, I see that voice lag can be a rather common problem. But, then again, if it is, how come no one else on these forums is complaining about it? If i were to get some sort of external fix, as I'm going directly from stb to tv via hdmi (ie, no AVR), I guess I'd go for a simple digital effects box, eh? BTW, I will be calling Comcast to see if they can do anything about this problem.

twentw

03-15-08, 02:33 PM

flycaster

03-15-08, 04:31 PM

On recorded HD shows, I sometimes get audio dropouts when playing the show back. These dropouts are not actually recorded - if I rewind and play back again, the dropouts are in different places. So it doesn't appear to be a reception issue. Something is causing the sound to go intermittent between the box and my receiver. I'm connected to an Onkyo SR505 via HDMI pass-through for video, but optical for audio. Has anyone seen anything like this before?

The dropouts could be due to your stb. When I made an appointment with comcast about my voice sync problem, they asked me if I ever lost sound, intermittently. So, from this question, I assume that sound dropout could be a malfunction and/or adjustment having to do with the stb.

BTW, comcast verified that voice shnc could be a problem due to the stb and will be out to take a look 3/17.

jspielmann

03-17-08, 09:47 PM

aamilo

03-18-08, 02:40 PM

I've asked this in another thread earlier today with no responses. Has anyone gotten their unit to work with IR Emitters attached to the front window of the 8300? For the life of me I can not get them to work. They work with my receiver, dvd player and media center, but I can not get them to work on the 8300.

I have it working with my URC remote set-up. I have heard that you need to do one of two things. Either turn down the intensity of the emitter (if you can) or place the emitter off to the side a bit (ie. not directly over the eye). On my unit the eye is on the left side of the display and I just turned down the emitter to about 1/3 of full. You can just use a flashlight to locate the emitter.

Hope this helps.

flycaster

03-19-08, 06:04 PM

DoubleDAZ

03-19-08, 09:23 PM

Update on voice sync problem. Comcast tech took a look/listnen to my set. And, yes indeed, certain channels were out of sync. Said everything else was OK and that he'll speak with one of his "big time" supervisor friends about this. He has seen this before and thinks it is strickly due to the programming source.If that's the case, then others in your area should be having the same problems on the same channels. When we've had those problems, it's always been the network or local station and was relatively quickly fixed.

Caribwoy2000

03-21-08, 10:43 AM

If that's the case, then others in your area should be having the same problems on the same channels. When we've had those problems, it's always been the network or local station and was relatively quickly fixed.

I am in the Boca area and DEFINITELY have sync issues with certain channels... the worst is the Create channel where it is approx 1 sec off!!

Let me know what happens guys...

czachari

03-24-08, 09:15 PM

Larry523

03-25-08, 06:09 AM

bkazepis

03-25-08, 07:40 AM

This is not a bug. In the situation you describe, both tuners are being used to record programming. Once you hit "play from beginning" then one of the tuners must be used to "tune" to the DVR playback channel (on my system, it's channel 899 or thereabouts, but is probably different on each cable system). This leaves you with one tuner still recording, and one tuner playing back. My guess would be that the tuner used to play back would be the one that had been recording the program you're trying to play. To do what you've been trying to do, you'd need to have THREE tuners. If SA would only produce a box with a 2TB RAID array and 10 tuners, we wouldn't have these pesky little irritations! :D

Hope this helps!

Aloha

In order to avoid this go to list and choose the show you are recording from there to play from beginning. When doing this you can record two shows at the same time while watching another recorded show.

flycaster

03-25-08, 09:04 AM

I am in the Boca area and DEFINITELY have sync issues with certain channels... the worst is the Create channel where it is approx 1 sec off!!

Let me know what happens guys...

Glad to know that I am not crazy. Among my worst channels is ABCHD. There are others, but not quite as bad. I haven't heard back from Comcast, but will now call them. I am sure that they have to be aware fo the problem, but they probably won't officially admit it.

DoubleDAZ

03-25-08, 10:12 AM

This is not a bug. In the situation you describe, both tuners are being used to record programming. Once you hit "play from beginning" then one of the tuners must be used to "tune" to the DVR playback channel (on my system, it's channel 899 or thereabouts, but is probably different on each cable system). This leaves you with one tuner still recording, and one tuner playing back. My guess would be that the tuner used to play back would be the one that had been recording the program you're trying to play. To do what you've been trying to do, you'd need to have THREE tuners.Absolutely NOT. The playback channel is NOT a "real" channel and has no effect on recording 2 programs while watching one of them from the beginning (unless there is a bug). I routinely join recordings in progress by selecting them from the LIST and using the "Start From Beginning" option. However, there have been bugs in this area in various versions of the software (I assume the OP is using SARA) and Cablevision has been notorious for using a different (unique) version than most of the rest of us. The only workaround I can think of is to split the recording it 2 (stop and save the first part, then start a new one for the rest). Of course, you could also let one finish and then watch it.

jspielmann

03-25-08, 02:36 PM

I have it working with my URC remote set-up. I have heard that you need to do one of two things. Either turn down the intensity of the emitter (if you can) or place the emitter off to the side a bit (ie. not directly over the eye). On my unit the eye is on the left side of the display and I just turned down the emitter to about 1/3 of full. You can just use a flashlight to locate the emitter.

Hope this helps.

Thanks for the reply. I think the issue could be directly related to the IR receiver (eye) and the frequency at which it goes to. I've ordered a different one from Xantech that will operate at a different frequency so we'll see how it goes.

I'll do some testing tonight and get back to you.

J. L.

03-25-08, 03:30 PM

I've noticed a pattern. If both tuners are recording and I choose one of the being recorded and choose "play from beginning" then one of the two shows being recorded stops being recorded at that time. It's weird because they still show up as being recorded but once the show gets to the time when I hit the "play from beginning" it freezes. The rest of the time shows as red where normal recording time shows as green. This is on a Cablevision system. This is the 2nd 8300HD that I've had with this issue so it must be a bug.The "Play From Beginning" choice is present on some channels, even when not recording, even on the non DVR cable boxes. It is part of the Switched Digital Video offering being deployed in many parts of the country by many cable systems.

If SDV is available, and you choose it, then you ARE tuning to a different channel, where your local cable node will send that program selection to only you, starting from the beginning on a dedicated channel.

If you happened to be recording with both tuners, then one of them must stop and tune to the SDV channel (it is dynamically assigned based on what is available at the moment on your local node)

The correct way to view a program being recorded, when both tuners are busy recording, is to go into the "List" of recorded programs, select the partially recorded show, and there select "play from beginning"

That selection, in that menu, will play from your hard-disk and continue to record the remainder of the program.

As described, some earlier software releases kicked you back to live when the DVR finished recording, even if you were only part way through watching the recording, but you could then re-select the recording and fast-forward to catch back up to where you were. (My current software in my TWC 8300HD works properly... at long last they fixed that bug)

Joe L.

davehancock

03-25-08, 05:37 PM

The "Play From Beginning" choice is present on some channels, even when not recording, even on the non DVR cable boxes. It is part of the Switched Digital Video offering being deployed in many parts of the country by many cable systems.I believe that you are confusing "Play from Beginning" with a different offering from Time Warner (the OP is not with TW). Neither the "Play from Beginning" nor Start-Over are "part of the Switched Digital Video offering". For example, "Start-Over" was implemented here a year before SDV.

If SDV is available, and you choose it, then you ARE tuning to a different channel, where your local cable node will send that program selection to only you, starting from the beginning on a dedicated channel.It will not send "only to you", it will signal your STB what QAM the program will be on, and send it out to the complete node that you are on. If someone else in that node selects the same channel, then his box will also tune to the same QAM.

The correct way to view a program being recorded, when both tuners are busy recording, is to go into the "List" of recorded programs, select the partially recorded show, and there select "play from beginning"Apparently the OP does not have the version of SARA (1.89.xx.xx or higher) that supports this.

Larry523

03-26-08, 07:52 AM

Absolutely NOT. The playback channel is NOT a "real" channel and has no effect on recording 2 programs while watching one of them from the beginning (unless there is a bug). I routinely join recordings in progress by selecting them from the LIST and using the "Start From Beginning" option. However, there have been bugs in this area in various versions of the software (I assume the OP is using SARA) and Cablevision has been notorious for using a different (unique) version than most of the rest of us. The only workaround I can think of is to split the recording it 2 (stop and save the first part, then start a new one for the rest). Of course, you could also let one finish and then watch it.

I stand corrected. For the record, I assumed the OP was selecting from the LIST and choosing "Start From Beginning" as I know of no other way to do this. (I'm a TW victim, er, customer, and we're on SARA, but rumored to be switching to something else later this year.) I've never tried this while recording two shows at once though, and apparently made some faulty assumptions about how the process worked. I'm sure I'll get the taste of shoe out of my mouth in a couple of days. Thanks for clearing it up! :)

Aloha

J. L.

03-26-08, 09:05 AM

And I've always thought that the TWC "Start From Beginning" is very similar to both their "On-Demand" offerings and their SDV offering. The biggest differences between SDV and the others are:

With SDV, you share the same dynamically allocated channel with others watching the same program on your node. You have no control for Fast-Forward, Rewind, or Pause. This just conserves channels, so unwatched programming on your node does not take up a channel on the cable.

With "Start From Beginning" you are individually allocated a channel from your local node. You again have no Fast-Forward.

With On-Demand, you are individually allocated a channel from your local node, but this time you have Fast-Forward, Rewind, Pause, etc.

All share the same ability to dynamically allocate a channel. In some cases you share it with others watching the same program, with others, you don't.

It is for that reason I could see how if you are already recording two shows, and then press "Play-From-Beginning" on one you were recording, a poorly coded implementation might just use a third dynamically allocated channel rather than play from the hard-disk, and stop recording one of those channels you were recording.

DoubleDAZ

03-26-08, 10:25 AM

flycaster

03-26-08, 03:09 PM

Finally got an appropriate answer from Comcast explaining the lip sync problem. Has to do with the individual channels' satillite feeds to Comcast. A Comcast supervisor out of Boynton Beach told me today that they are aware of the problem and have been trying to fix it for several weeks. Didn't got in to the technical aspects (no need to), but it looks as though it will take them a while longer to figure out this one. So, I guess we'll jsut have to live with it until they get a fix on it.

mattmcq23

03-27-08, 09:31 AM

I know it says that deleted shows stay in your Recorded Log for 14 days, is there anyway to delete your log before 14 days? Thanks!

CANNON-FODDER

03-27-08, 10:15 AM

Don't show her how to view it and hope...

:)

v/r,
C-F

flycaster

03-29-08, 06:46 AM

Last update on lip sync, hopefully. Seems Comcast has fixed the problem, no longer have lip sync.

TigerJon

04-01-08, 11:11 PM

I just got my new Sony Bravia hooked up and everything is great except I get no audio with TBS or USA. I'm yet to find another channel with this problem. Anyone experienced/ing something similar? I've read a little of this thread (can't find anything on my exact problem though) and it looks like my best bet may be to use components from 8300 to TV and then an optical from DVR to AVR. I know very little about all of this. Will I notice a big difference in audio/video quality? Thanks for any help.

Jon:mad:

BobKat6

04-04-08, 02:24 AM

COMCAST just added SciFiHD and pushed SARA 1.89.22.2 last week. I discovered today that the FIRST RUN ON THIS CHANNEL selection does not work.

I rarely use this function, but decided to record Battlestar Gallactica this season rather than wait for the DVD. I left a message for a tech with CS.

Bob:rolleyes:

SA 8300HD & 4250HDC SARA1.89.22.2 & 1.61.5.108 PhilipsBDBurner(Cyberlink Software)

chasbox

04-04-08, 05:33 AM

Hi
I have the 8300 and a PS3 hooked to a Onkyo receiver via HDMI in and to the Sony 40W3000 via HDMI out. When i use the PS3 the Blu-Ray movie sound and picture are great. When using the 8300 i get a great picture and no sound. The receiver is set up right and reports it's not getting a audio signal from the 8300.

I hooked the 8300 directly to the TV via HDMI and again good picture and no sound coming from the TV's speakers. I also switched around the HDMI cables and that didn't help. I have Comcast. Any suggestions.

Solution
EDIT--In settings AUDIO: Digital Out - Change the setting to HDMI
I forgot all about that setting, DOH!
Thanks

DoubleDAZ

04-04-08, 09:35 AM

strezzedout

04-09-08, 11:09 AM

I've been getting an annoying screen "flicker" on about half of my recorded programs. When it does appear, sometimes mid-way through the program, it almost seems like the old "skipping" of an LP record (remember those?) caused by a scratch -- flickering about once per second.

It never happens during "live" TV viewing -- the flicker is recorded on the program itself. If I view it frame-by-frame, it's actually a slight darkening (or contrast change) that appears on about 1 of every 20 or so frames.

Again, it happens frequently but not consistently on both analog & digital channels. HD recordings are fine, however -- except for an occasional skipping, which I've only encountered a few times.

I was wondering if my TW Cable box (8300HD DVR) was going out or if it's something easily corrected? Thanks -- any help is appreciated!

BobKat6

04-14-08, 02:54 PM

Which episode are you trying to record? Is it flagged as NEW in the IPG? The first NEW episode I see in my IPG is 10:00 pm Pacific time tonight.

Dave,

No, my first attempts were not flagged. I was going to set up all episodes first run, but, as I set up each week it looks like I'll have two recordings set for that time slot anyhow, BaseBall and Numb3rs. So I'm manually selecting the repeat at Midnight or 12:30AM.

Bob:)
Comcast-SA8300HD & SA4250HDC-SARA 1.89.22.2/1.61.5.108-PhilipsBRBurner(CyberLink Software)

BobKat6

04-14-08, 02:57 PM

Eye Fi

05-05-08, 11:53 PM

Hi
I have been using my 8300HD for years with no probs.
I just hooked up a new AV Pre/Pro Integra 9.8 via HDMI - WOW! But... I also tried to simultaneously connect directly to my TV via Component (for watching without the Pre/Pro/Amp). According to what I have read, the DVI output disables the component output. This seems to be true as I get no picture (but do get audio) when trying to go directly from the 8300HD to the TV.
Is there any way to enable this connection simultaneously or am I stuck with s-video or composite? I am on TWC NE Ohio using Mystro.
Thanks

HDMI Guy

05-06-08, 12:06 AM

Eye Fi

05-06-08, 07:04 AM

If you use s-video or composite you will not have HD. I would run HDMI from the AV Pre/Pro Integra 9.8 to your TV if you have an HDMI input(s) on your TV. That way you would have Dolby Digital sound on all of your HD channels.

I have HDMI from the 9.8 to the tv aand it works fine. I wish to have an alternate connection that does not require the pre/pro

CANNON-FODDER

05-06-08, 09:37 AM

Some do, some don't
Check the NAVIGATOR (http://www.avsforum.com/avs-vb/showthread.php?t=723830) and your local area (http://www.avsforum.com/avs-vb/forumdisplay.php?f=45) threads.
Different areas work differently...
Different equipment (especially in HDMI) work differently...
I can have both HDMI and Component, the Component works when the PJ is off.
Others have to disconnect the HDMI cable.

v/r,
C-F

faces2north

05-22-08, 03:31 AM

My friend has an SA 8300HD with Passport through Blue Ridge cable in NE PA. He uses a Mitsubishi WD-57732 rear projection DLP. The 8300 goes out via HDMI to a Marantz 4001 receiver, then HDMI out to the Mits TV.

He got the cable box a couple weeks before the Marantz. He started noticing the problem a few weeks after installing the Marantz. However, I went over tonight and hooked the HDMI straight from the 8300 to the TV bypassing the Marantz and the problem still occurred, so that basically means it's not the Marantz.

Here's the problem:

When he hits channel up on the 8300's remote, after several channels, he gets a blue screen. He still hears audio, but just a blue screen. The Mits manual says this occurs when the TV detects no signal. This only seems to happen on HD channels, not SD channels. Also, it doesn't happen if you type the channel # in directly, only when you cycle through channels w/ channel up/down.

It's a pain in the butt to get the picture back. Sometimes channel up/down will bring it back. Sometimes you have to unplug/replug the 8300.

Any ideas what could be causing this?

He had been using his older non-DVR cable box (not sure of the make/model) for a couple of years with this same TV without issue. He had also been using HDMI out straight into the TV with that box. He upgraded to the HD-DVR (SA 8300HD w/ Passport) and a couple weeks later added the Marantz 4001 receiver. He initially blamed it on the receiver, but I think I proved tonight it's not the receiver's fault. I'd love any assistance with this.

Thanks

supersalo

05-22-08, 04:42 AM

faces2north

05-22-08, 04:57 AM

Have him check the output resolutionon the SA8300. Perhaps it's giving a blue screen on a resolution that the TV can't display (ie, 720p). Or that as the channel changes, the SA8300 changes resolution and the TV can't lock on it.

Try setting the cable boxes output to either 1080i or 720p only and see if the blue screen continues.

Or, it could be that his cable box is bad and can't output in either 1080i or 720p. Does it happen consistently with the same channels?

It's not always the same channels, but I will have him try to determine if it happens consistently with channels of the same resolution. The TV can accept any resolution given from 480i up to 1080p. The cable box is presently set to output native resolution, and this is indeed how he wants it. He's always had his cable box set this way, even when he didn't have the problem. I will however have him try setting it to a fixed resolution for the sake of testing. I also plan to have him call Blue Ridge to swap cable boxes, just in case it's a problem with his unit.

If anybody else has ideas let me know.

Thanks.

John Mason

05-22-08, 06:34 AM

When he hits channel up on the 8300's remote, after several channels, he gets a blue screen.
Had the same 8300HD with Passport for years, but have never used the channel (CH) up/down on the remote for tuning. We're all-digital on NYC's TWC (for 8300HDs) with a shrinking number of analog channels for direct cable hookups. I'm using to a CRT RPTV via YPbPr. To tune I either key in the channel number or press the GUIDE button and PAGE or scroll (UP/DOWN buttons near SEL) to a menu choice, then SELect it. Programming a number of FAVorite channels throughout the channel menu lets you jump quickly thoughout the range of channels for faster selection with GUIDE.

Just speculating about using CH for tuning (the problem), but perhaps that's just tuning a limited number of analog channels directly. Years ago, when I did tune/watch analog channels, I had a 1-GHz splitter and ran one split-off coax to my RPTV's analog NTSC input. Then I tuned analog TWC channels, with the RPTV in the analog mode, using my RPTV's remote control. (Perhaps, although never tried it, by using the RF coax output of the 8300HD, I could tune analog channels with CH up/down.) But the 8300HD is a digital converter box. I have one NTSC TV connected to my 8300HD RF coax output (for viewing without firing up the 64" RPTV), and it always displays (after internal 8300HD conversion to NTSC) the digital cable channel I'm tuned to. My 8300HD is set for 1080i-only output (via the YPbPr cables). -- John [2 typos edited]

faces2north

05-22-08, 10:18 AM

Had the same 8300HD with Passport for years, but have never used the channel (CH) up/down on the remote for tuning. We're all-digital on NYC's TWC (for 8300HDs) with a shrinking number of analog channels for direct cable hookups. I'm using to a CRT RPTV via YPbPr. To tune I either key in the channel number or press the GUIDE button and PAGE or scroll (UP/DOWN buttons near SEL) to a menu choice, then SELect it. Programming a number of FAVorite channels throughout the channel menu lets you jump quickly thoughout the range of channels for faster selection with GUIDE.

Just speculating about using CH for tuning (the problem), but perhaps that's just tuning a limited number of analog channels directly. Years ago, when I did tune/watch analog channels, I had a 1-GHz splitter and ran one split-off coax to my RPTV's analog NTSC input. Then I tuned analog TWC channels, with the RPTV in the analog mode, using by RPTV's remote control. (Perhaps, although never tried it, by using the RF coax output of the 8300HD, I could tune analog channels up CH up/down.) But the 8300HD is a digital converter box. I have one NTSC TV connected to my 8300HD RF coax output (for viewing without firing up the 64" RPTV), and it always displays (after internal 8300HD conversion to NTSC) the digital cable channel I'm tuned to. My 8300HD is set for 1080i-only output (via the YPbPr cables). -- John

Those are some meaty ideas I will have to dwell on. :) When he hits channel up, though, he cycles through the same channels that are in his guide, FWIW. It seems to be HD channels that he gets the blue screen on (not all, just some, and doesn't seem to be the same channels regularly - not sure about resolution though yet). He can cycle through several HD channels before getting the blue screen. They are all regular HD channels that he gets with his cable package, that are in his guide. I don't know if that makes a difference towards what you are saying, I'm still thinking about it. :)

Crusader

05-28-08, 12:19 PM

Hi All, I have the 8300hd but need to program my onkyo receiver remote. Anyone know the 4 digit code for this?

Thanks,
Ryan

chasbox

05-28-08, 01:04 PM

Hi
I have a 8300HD and the Onkyo 605. The remote that came with the 8300 is a Synergy IV Model RT-U59C/ RT U61CP. The Onkyo codes listed are 126 171 304. Good luck

DoubleDAZ

05-28-08, 02:15 PM

Hi
I have a 8300HD and the Onkyo 605. The remote that came with the 8300 is a Synergy IV Model RT-U59C/ RT U61CP. The Onkyo codes listed are 126 171 304. Good luckI think he's looking for the SA codes to add the DVR to the Onkyo remote. Unless the Onkyo remote has DVR codes, I'm not sure why he'd want to do that though, execpt maybe just to turn it on/off when not using the DVR function. www.remotecentral.com is a good place to find codes.

chasbox

05-28-08, 03:07 PM

I think he's looking for the SA codes to add the DVR to the Onkyo remote. Unless the Onkyo remote has DVR codes, I'm not sure why he'd want to do that though, execpt maybe just to turn it on/off when not using the DVR function. www.remotecentral.com is a good place to find codes.

You're right, i misread the post. Sorry.

Dark Vader

05-29-08, 12:53 PM

BobKat6

05-29-08, 01:12 PM

How do I get the firmware version & information and how do I tell whether I'm using Passport, Sara, Navigator or what? Are those OS's for the 8300? I subscribe to Memphis Comcast. I've skimmed through this and the 8300 Tips & Tricks thread and I didn't see anything. I could have missed it so if you can link to that info I'd appreciate it. I'm having a problem getting video to pass through my Onkyo SC885P to my Sony KDL 52XBR4 TV. If I power down the cable box, the Onkyo and the TV and power them back up I get audio and video will be visible, but as soon as I change channels, the video blanks out and I get a message on the TV that says: "Unsupported signal. Check your device output." I need to leave the cable box on so that shows I've set to record on the DVR will get recorded. The strange thing is that I had this set up and working great for almost 2 weeks but when I moved the equipment to a rack in a cabinet all the sudden the video started blanking out. I checked all the cables and I even tried another TV hooked up to the output of the Onkyo (again via HDMI) and got the same problem. I'm thinking that maybe the firmware version may help. Thanks,

Mike

How To Determine Software Being Used. Interactive Program Guide Images are useful for determining which software is being used. Look at the A/B/C button labels at the bottom of the guide:

Button = A/B/C
Navigator = Access Menu/Find Shows/[no label]
Passport =Time/Theme/Search or Title
SARA =Browse By/Date[ ]/Home or [curved backarrow]

This will start you in the right direction. If you have SARA, let me know and I can help you further.

Bob:)
Comcast-SA8300HD & SA4250HDC-SARA 1.89.22.2/1.61.5.108-PhilipsBRBurner(CyberLink Software)

DoubleDAZ

05-29-08, 07:09 PM

I've skimmed through this and the 8300 Tips & Tricks thread and I didn't see anything.Read the first post in the Tips thread, it's in there.

Dark Vader

05-30-08, 11:23 AM

Thanks DoubleDAZ! I missed it, I surely did...
Can this be done though with the STB on or must it be off? I read somewhere else that it has to be off and the TV on for the menu to come up; Or is that the diagnostic menu?

flycaster

06-12-08, 12:28 PM

davehancock

06-12-08, 02:03 PM

32lx700 and SA3800HD. The STB is set to receive 480, 780 and 1080 (although TV only goes to 780).

Is there any difference between using the TV's remote or the STB's remote when changing the aspect? When using the TV remote is the TV doing the processing; and likewise, when using the STB remore, is the STB doing the processing? The TV's remote has Just, Hi-fill, Full and Zoom. The STB's remote has Zoom 1, Zoom 2, Stretch and Normal. Bottom line: does it make any difference in the quality of the picture which remote is used?

When using the STB remote, but not the TV's, you get the name of the aspect and also the lines of resolution being transmitted. So, for example, I can have normal (480), normal (720) or normal (1080). How do I get 1080 if the set only resolves to 780?Your TV (sure it is 780 and not 768?) does the conversion from what is fed (480i/p, 720p, or 1080i). Each conversion has to throw some information away, so it is best to avoid multiple conversions. To do this have your 8300 set to send the native resolution (with SARA software this is called "Pass-Through", or "Auto DVI/HDMI" if connected via HDMI). If you do that, the TV should automatically select the correct aspect ratio (assuming it is not a junk TV).

flycaster

06-12-08, 02:44 PM

Your TV (sure it is 780 and not 768?) does the conversion from what is fed (480i/p, 720p, or 1080i). Each conversion has to throw some information away, so it is best to avoid multiple conversions. To do this have your 8300 set to send the native resolution (with SARA software this is called "Pass-Through", or "Auto DVI/HDMI" if connected via HDMI). If you do that, the TV should automatically select the correct aspect ratio (assuming it is not a junk TV).

STB is set to Auto (HDMI connection). Very much NOT a junk TV. So, what you are telling me is that it doesn't matter which remote I use??? My naive thoughts were that the TV is a better processor than the STB; and if that is truly the case, then using the TV remote would use the TV's processor and thus the best picture. What you seem to be telling me is that given my present set up, the TV will always do the signal processing???

davehancock

06-12-08, 03:45 PM

STB is set to Auto (HDMI connection). Very much NOT a junk TV. So, what you are telling me is that it doesn't matter which remote I use??? My naive thoughts were that the TV is a better processor than the STB; and if that is truly the case, then using the TV remote would use the TV's processor and thus the best picture. What you seem to be telling me is that given my present set up, the TV will always do the signal processing???That's correct.

flycaster

06-13-08, 09:02 AM

Thanks, Dave, one less issue to worry about. Or, to put in a more positive light, I've learned something.

syracuse12

07-08-08, 02:41 PM

rweed

07-08-08, 08:15 PM

Anyone having a problem with your season passes? I have a few season passes setup, and occassionally it just stops recording the show. I had to setup Survivor season pass 4 or 5 times this past season.

The past few weeks, I've had 'record all episodes' recordings stop recording...it seems like the guide data isn't getting updating every day (usually happens around 4am here).

RemyM

07-08-08, 10:43 PM

^^ have you tried rebooting the box?

All is fine here.

syracuse12

07-09-08, 09:57 AM

The past few weeks, I've had 'record all episodes' recordings stop recording...it seems like the guide data isn't getting updating every day (usually happens around 4am here).

Are you by any chance a Cablevision subscriber? I've noticed that Cablevision has been lacking on their updates. I guess that could be the source of the problem. I tried calling them, but they never heard of the problem before.

rweed

07-22-08, 11:41 AM

Are you by any chance a Cablevision subscriber? I've noticed that Cablevision has been lacking on their updates. I guess that could be the source of the problem. I tried calling them, but they never heard of the problem before.

Nope, Time Warner

scivian

08-24-08, 11:09 AM

Im having a volume control issue with my Samsung 650 series TV. When I adjust volume with 8300 remote, the volume changes but only one click at a time, meaning I cant hold it down and have it "stream" up or down. Any thoughts. Thanks

-The Samsung remote works fine.
-8300 remote worked fine with my old CRT Samsung TV

gbless77

11-05-08, 12:07 AM

Maybe I missed the answer here but can a SA 8300 HD DVR connect to the Pioneer 5060 reciever unit by HDMI? I was told by comcast this was not possible and they used component.

Larry523

11-05-08, 04:37 AM

Maybe I missed the answer here but can a SA 8300 HD DVR connect to the Pioneer 5060 reciever unit by HDMI? I was told by comcast this was not possible and they used component.

Unless comcrap has disabled the HDMI port, it should work fine. I have my 8300 connected to my Denon 5308 via HDMI. Most likely, you spoke to a tech who was misinformed or flat out didn't know so he/she made up an answer. I'm SO glad I no longer live in a comcrap community! (Though Time-Warner isn't really that much better either...)

gbless77

11-05-08, 12:09 PM

Ok. Thanks, I was pretty sure the guy had no idea what he was talking about. Next question...Comcast switched me from cablecard in my 5060 pio receiver to the SA 8300. Now I notice that we have to turn the volume way up(30) and I can hear the panel speakers "buzz" in the background. Is there a way to adjust sound output from the DVR and turn down my panel volume? Will changing from component to HDMI solve this? Thanks.

Also on the HDMI thing. Comcast said my pio can only accept HDMI 1 and the DVR uses HDMI 2(or someting like that). Anyone know about this?

DEW2124

11-05-08, 02:53 PM

Make sure the volume on the cable box is at max if not you will hear hissing. max out the volume and the go into settings of cablebox an change volume setting from variable to fixed. use tv volume control not volume on cablebox.

gbless77

11-07-08, 08:03 AM

thanks the volume on the DVR was low and now the sound issue is gone.

gbless77

11-07-08, 05:36 PM

Another question, comcast had to send a reset to our box as it had gotten "stuck". Now every time we turn on the TV we have to start at channel 1. Is there any way to stop this?

DoubleDAZ

11-07-08, 06:57 PM

Another question, comcast had to send a reset to our box as it had gotten "stuck". Now every time we turn on the TV we have to start at channel 1. Is there any way to stop this?
You can check to see if you have the option in General Settings to change the Viewer: Power On setting. Some cableco's have begun limiting the start up channel to their On Demand or some other cable related channel though.

chasbox

11-07-08, 09:59 PM

Another question, comcast had to send a reset to our box as it had gotten "stuck". Now every time we turn on the TV we have to start at channel 1. Is there any way to stop this?

On my remote i hit Settings then Settings again, Scroll to Viewer: Power on, Push the SEL button and pick the channel you want.

flycaster

12-09-08, 06:10 AM

Have a panny 32lx700 lcd. Worked fine with the comcast supplied SA8300hd stb via hdmi hook up. The stb's hard drive started to go and it was replaced with a refirbushed 3800. after playing for about 10 or so minutes, it would shut itself off and I have to reboot. Did this several times and I returned it for another refir'd box. Also, after a few minutes of play, the third stb would lock down and become unresponsive to any commands from the remore. When this happened there was a message as follows:

"Attention: There was a technical problem during the authorization of this device. Please contact the retailer"

The above scenario was repeated many times. All this while working with a comcast rep over the phone. They couldn't find a reference to this message and wrote me up a case number and said they'd get back to me.

Not sure if I have the solution, but finally a 5th or 6th rep said that the box may be having trouble communicating with my account and that the easiest approach toa solution should be swapping it out of another box. I've got a tech coming this Saturday, but still would like to hear if anyone had a similar experience and how was it resolved?

Joel Graffman

12-09-08, 08:26 AM

Have a panny 32lx800 lcd. Worked fine with the comcast supplied SA8300hd stb via hdmi hook up. The stb's hard drive started to go and it was replaced with a refirbushed 3800. That stb wouldn't give me the hd setup wizard and after playing for about 10 or so minutes, it would shut itself off and I have to reboot. Did this several times and I returned it for another refir'd box. This time I was able to use the hd wizard, but as I did the wrong settings, I tried to get to the wizard again (simultaneously pressing info and guide on the box), but could'n't get the wizard to open. Selecting info and guide only toggled between the guide menu and the channel that was showing at that time. Also, after a few minutes of play, the stb would lock down and become unresponsive to any commands from the remore. When this happened there was a message as follows:

"Attention: There was a technical problem during the authorization of this device. Please contact the retailer"

The above scenario was repeated many times. All this while working with a comcast rep over the phone. They couldn't find a reference to this message, nor could they figure out why I couldn't access the hd wizard a second time, and wrote me up a case number and said they'd get back to me.

Has anyone had a similar experience and how was it resolved? Thanks.Did you try unplugging the 8300 for a few minutes and then allowing a reboot. In my experience reps will not suggest this.

flycaster

12-09-08, 08:32 AM

Yeah, I did the rebooting thing several times. The box would unlock and play properly, but then within a few minutes it would lock up with the device denied authorization message

exm

12-09-08, 08:32 AM

I have horrible lip sync problems with my 8300 hooked up to a Onkyo Pro 885 to a Epson 1080UB projector. DVDs are fine using my XA2. I tried playing with the 885 AV sync settings to no avail. Any thoughts?

DoubleDAZ

12-09-08, 08:36 AM

Did you try unplugging the 8300 for a few minutes and then allowing a reboot. In my experience reps will not suggest this.
Might also try reading the First Post in the Tips thread for other suggestions, like Hard Reboot. But first I'd try pressing Info+Guide with the unit OFF, sounds like it is still on. Also, be sure to let us know if it works so we can try to help some more if it doesn't. :)

Setup Wizard. UG-3 Instructions for Advanced Setup Wizard to choose TV type and resolutions, done after the box has received it's initial download from your cableco.
Using Power button on unit (not remote), turn off power, then press both GUIDE/INFO at same time.
Choose Easy or Advanced setup - Easy selects 1080i output only - Advanced provides options for TV type (4x3 or 16x9) and user selected outputs.
Follow instructions on the screen. Read instructions carefully. If screen goes blank, it is trying to display a resolution not supported by TV - disable resolution.

flycaster

12-09-08, 09:35 AM

bd1

12-09-08, 09:52 AM

flycaster

12-09-08, 03:49 PM

Box not auth'd really has nothing to do w/ resolution, Comcast may need to re-balance services on your account to match box or it could be faulty cablecard (if built-in) & box may need to be replaced.
You can try to set pass-through & let your tv do all scaling, which on some tv may cause slow channel changes as tv synchs or set box to just 1 (720 or 1080) which may look just as good on your tv & much quicker channel changes.

BD1, I understand that resolution has nothing to do with authorization. Threw the question in as an aside.

However, I might add that you could be real close on your assessment of the authorization problem.I've gone through 5-6 comcast reps and only one has come up with what seems like a reasonable answer. Don't quite remember it exactly, but it has to do with the stb not recognizing something about connecting with comcast. Anyway, he suggested that the easiest way to try to remedy the problem was to swap out the box. Which I will do and this will be the third box. Although I have a feeling about comcast quality control with their refirbushed box's, I'm starting to also think that they have many other problems also...

DoubleDAZ

12-09-08, 08:58 PM

BD1, I understand that resolution has nothing to do with authorization. Threw the question in as an aside.

However, I might add that you could be real close on your assessment of the authorization problem.I've gone through 5-6 comcast reps and only one has come up with what seems like a reasonable answer. Don't quite remember it exactly, but it has to do with the stb not recognizing something about connecting with comcast. Anyway, he suggested that the easiest way to try to remedy the problem was to swap out the box. Which I will do and this will be the third box. Although I have a feeling about comcast quality control with their refirbushed box's, I'm starting to also think that they have many other problems also...
If they are telling you they are refurbished units, I'd be suspect. My experience is that they just throw them back on the shelf and pass them out to whomever is next in line. The only ones they might even check are those that have been turned in as bad.

That said, it's always best to go through some of the things in the First Post in the Tips thread, especially the Hard Reboot (holding the Power button when plugging back in), before getting a different box. The other thing to do is check the signal levels in the Diagnostics pages. This stuff is also in the Tips thread First Post.

DoubleDAZ

12-09-08, 09:10 PM

Thanks DoubleDaz. Most interestingly, the two comcast reps that tried to help me, NEVER said that the stb had to be off when doing the hd wizard. Of course, I was able to set formats after your heads up. But, the box still goes into device authorization denied message and locks up.
I had the VOD channel refuse to work Sunday and I finally did a Hard Reboot Monday morning to resolve that problem. Don't assume that simply rebooting fixed anything. I always do a Hard Reboot to make sure all internal indicators are reset and the firmware is validated before being reloaded. If there is something wrong with the firmware stored in non-volatile memory is hosed, only a Hard Reboot will force a download from the cableco.

BTW, I did Advanced on the wizard and chose all the possible formats. But, I couldn't test them as the stb locked up. So, could you tell me if I did right in choosing all formats, or should I have only chosen a selected few. My panny 32lx700 does 720p through 1080p, and SD at 480 really looks good. Also, who does the scaling stb or tv, and which is better to use?
There is no reason to enable the Widescreen formats unless you want the unit to stretch the SD channels. Most folks let their TVs do any stretching and enabling too many formats can confuse things. If you enable both Standard and Widescreen, the unit has to try to decide what you want done and that can lead to problems with some setups.

There are also some HDTVs what choke on 480i, especially when using HDMI, so enabling just 480p might help.

The other thing is that if 720p doesn't look any better than 1080i, or vice-versa, then there is no need to enable both and put up with the reformatting that takes place when channel surfing. SD channels use 480i, Music channels use 480p, and various HD channels with 720p and 1080i. Many folks don't see a difference between 720p and 1080i, but that's for you to decide. FWIW, I have a CRT-based RPTV and I only have 480i Standard and 1080i enabled. I could see any difference between 702p and 1080i, even on live sports broadcasts.

flycaster

12-10-08, 04:51 AM

Very informative info, 2XDaz. I can't wait to try the hard reboot. As for formating, I still am in a slight state of confusion.

1. If I do the hd wizard, does this mean that the stb does the scaling? If so, can one expect a better picture letting the stb do it, or should one let the TV do it? And,
2. If the TV does the scaling, how does one do it?
3. Given that I have a 32" widescreen lcd, SD's PQ at 480 is very good, and there is no difference in PQ (in my eyes and most others as the due to the small screen size) between 720p and 1080p:
a. If I view SD in standard, then the screen picture gets fairly reduced in size...I think, as I can't test it now because the box is out. But if this so, wouldn't it be better for me to go with 480p widescreen???
b. And as I don't see a difference between 720p and 1080p/i, would 720p widescreen be my best choice?

DoubleDAZ

12-10-08, 08:18 AM

Very informative info, 2XDaz. I can't wait to try the hard reboot.
The Hard Reboot is not a cure all, just something that should be tried before returning a box. In the past, many folks have returned perfectly good boxes only to encounter the same problems. They did a Hard Reboot and the problems went away.

As for formating, I still am in a slight state of confusion.

1. If I do the hd wizard, does this mean that the stb does the scaling? If so, can one expect a better picture letting the stb do it, or should one let the TV do it? And,
2. If the TV does the scaling, how does one do it?
It all depends on the option you select in Set: Picture Format. From the Tips First Post:

Display Format Summary. UG-5/6 Press Settings twice, then scroll to Set: Picture Format.
Fixed - Displays all content at whatever resolution you selected in Setup Wizard.
Pass Through - Passes input signal through with no change unless you disable a resolution. For example 480i in - 480i out, 720P in - 720P out, 720p disabled - 1080i out, etc.
Auto HDMI/DVI - If you use HDMI, this option replaces Pass Through option. Resolution is automatically formatted to scan rate supported by TV.
UpConvert 1 - All 480i/480P signals converted to 480P. All 720P/1080i signals converted to 1080i.
UpConvert 2 - All 480i/480P signals converted to 480P. All 720P/1080i signals converted to 720P.

3. Given that I have a 32" widescreen lcd, SD's PQ at 480 is very good, and there is no difference in PQ (in my eyes and most others as the due to the small screen size) between 720p and 1080p:
a. If I view SD in standard, then the screen picture gets fairly reduced in size...I think, as I can't test it now because the box is out. But if this so, wouldn't it be better for me to go with 480p widescreen???
SD is 4:3, so what you are seeing is what is broadcast, with bars on the sides. When you use Widescreen, the unit sctretches the image to fill the screen cutting off the top and bottom. Some people don't like the DVR stretch. Your TV should also have some settings to stretch/zoom SD channels and it wll often do an "enhanced" stretch where it stretches the sides more than the center and doesn't cut off as much on top/bottom. Some people don't like this either, so it's totally up to you. My only point is that the options are there for you to test and use the settings you prefer. There is no right or wrong here.
b. And as I don't see a difference between 720p and 1080p/i, would 720p widescreen be my best choice?
There is no best. If you don't mind the reformat that takes place as you tune to/from 720p/1080i channels, use both. Many people simply use whatever is native for their TV, which might be 720p for your TV. Even though the TV accepts all formats, it still converts them for display. You probably won't notice much difference on a 32", but folks with larger sets generally don't like the DVR doing the scaling. Most TVs have better scalers in them, the DVR is fairly old technology.

flycaster

12-10-08, 02:31 PM

DoubleDAZ

12-10-08, 06:51 PM

Your answers hit the nail on the head. Your post is definitely worth saving. So, as I thought, the TV does a better scaling job than does the stb, and as I use hdmi to interface between stb and tv, I will set the stb to pass through and allow the tv to do the scaling. Do I have this right? And, many thanks, again.
Pretty much, except you should have the Auto-HDMI option instead of Pass-Through. They do basically the same thing.

BTW, I tried a hard reboot, to no avail.
Sigh...... Not sure what's going on here, but it doesn't seem likely that you
d keep getting bad boxes. Does it happen as soon as you turn it on or do you get a picture and then have problems when you change channels?

flycaster

12-10-08, 08:26 PM

DoubleDAZ

12-10-08, 08:48 PM

Agreed with your opinion that the problem is not with the box, my assessment: but probably with settings within comcast control.

On start up, most of the time, the stb allows for full functionality of the stb. However, usually, within a few minutes, the stb locks and the above mentioned attention banner appears (device authorizaion denied).
Well, I don't have any ideas other than to get someone at Comcast to do something more than just suggest another box. I think they need to do a service call and bring a box with them just in case. Do you have a box with cablecards (8300HDC) or without (8300HD)?

flycaster

12-11-08, 11:44 AM

DoubleDAZ

12-11-08, 10:10 PM

No cable card. Tried a hard reboot to no avail. Although I must say that the box remained unfrozen for longer than usual. Comcast tech is coming Friday afternoon.
Sorry I couldn't be more help. Let us know what they say/do to fix the problem.

flycaster

12-13-08, 07:18 AM

How many times have you thought that the customer relations folks at Comcast, or other suppliers. were somewhat less than competent? Well, my saga of having my stb lock up because of not being authorized was finally solved by the tech. As he explained it, the codes in the new box didn't match the authorization codes at Comcast. It appears that with cable card containing stb's, codes have to be set and synchronized in order for the box to be recognized at the home base. All it took was a simple phone call from him to Comcast to fix it. What get's me nuts is that for almost two weeks I had been giving 5 different (plus a supervisor with long term experience) customer service reps the exact error message I was getting, and yet their cook books, nor their experience, could solve the problem. And, BTW, for all those who complain about outsourced help. these reps were all local USA folks!

Another interesting tidbit is that I asked Comcast to credit me for the 10 days of missed service beyound channel 69. I've got a pretty inclusive package (eg, hbo, sho, max, but no sports channel), and it came to a whopping $10.

Anyway, thanks again for all your help.

DoubleDAZ

12-13-08, 08:14 AM

No cable card. Tried a hard reboot to no avail. Although I must say that the box remained unfrozen for longer than usual. Comcast tech is coming Friday afternoon.

Above is incorrect, my stb is a SA3800HDC. Comcast just started adding cable cards.

How many times have you thought that the customer relations folks at Comcast, or other suppliers. were somewhat less than competent? Well, my saga of having my stb lock up because of not being authorized was finally solved by the tech. As he explained it, the codes in the new box didn't match the authorization codes at Comcast. It appears that with cable card containing stb's, codes have to be set and synchronized in order for the box to be recognized at the home base. All it took was a simple phone call from him to Comcast to fix it. What get's me nuts is that for almost two weeks I had been giving 5 different (plus a supervisor with long term experience) customer service reps the exact error message I was getting, and yet their cook books, nor their experience, could solve the problem. And, BTW, for all those who complain about outsourced help. these reps were all local USA folks!

Another interesting tidbit is that I asked Comcast to credit me for the 10 days of missed service beyound channel 69. I've got a pretty inclusive package (eg, hbo, sho, max, but no sports channel), and it came to a whopping $10.
Well, FWIW, I thought it might be cablecard related, but you said you didn't have one, so.....I see you edited that post yesterday, unfortunately too late for us to help. I guess I should have had you double-check. :) I'm surprised they gave you a CC unit without sending a tech to set it up.

Anyway, glad you got it fixed. The discount doesn't surprise me, I've gotten the same thing and asked myself why I wasted my time asking for it. :)

oneglory

12-16-08, 10:04 PM

anyone have any insight on my issue?

http://www.avsforum.com/avs-vb/showthread.php?t=1090454&highlight=8300hd

bd1

12-16-08, 11:16 PM

anyone have any insight on my issue?

http://www.avsforum.com/avs-vb/showthread.php?t=1090454&highlight=8300hd

just a guess but if you use hdmi check your tv's settings for hdmi/power control for external devices, if your tv has it try disabling that function. box doesn't have any settings that would control that, though firmware update also had hdmi compliance update & this "improved" interface communication w/ connected devices may have caused issue.

CANNON-FODDER

12-17-08, 08:32 AM

Elimination of HDMI for component cables might help. Depends on which is more important to you.

v/r,
C-F

DoubleDAZ

12-17-08, 06:59 PM

Elimination of HDMI for component cables might help. Depends on which is more important to you.
That would be worth a shot just to rule out the DVR and incoming line, etc.

obrienaj

12-27-08, 11:42 PM

Trek7300

12-28-08, 12:08 AM

My daughter has one of these boxes her cable provider is Time Warner. She lives in Cincinnati. Every time I visit her, it would drive me up the wall because the voices were always running behind the video. I could switch her TV to pick of OTA to one of the same channels, and the voice / video sync was OK.

Her box was setup by Time Warner and the box did not come with an HDMI cable, only component cables. I bought her an HDMI cable at Sam's club before we came to visit her for Christmas. I installed the HDMI cable and re-ran the setup on the box. Voice / video sync problems are now gone! Thank goodness! It was driving me crazy, I couldn't stand to watch TV here at her house.

DoubleDAZ

12-28-08, 09:08 AM

I wanted to compare HDMI versus component on my new HDTV and new SA 8300HD. HDMI works fine but I get no signal using component, is there a setting in the 8300HD that I need to switch for Component ? I used the 8300HD advanced options in the Setup Wizard when first activating it. Reading the manual, I see nothing obvious about activating Component output.
Did you disconnect the HDMI cable from the 8300? Depending on software, sadly the 8300 no longer outputs a signal on both HDMI and Component at the same time.

obrienaj

12-28-08, 09:11 AM

Did you disconnect the HDMI cable from the 8300? Depending on software, sadly the 8300 no longer outputs a signal on both HDMI and Component at the same time.

Aha ! I will try that.

obrienaj

12-28-08, 09:14 AM

Trek7300

12-28-08, 10:08 PM

I guess the bad news, based on your post, is that the sound-video sync issues happened with Component. I was assuming the issue was HDMI related and am considering trying Component to see if the problem is eliminated (and how the video quality compares)

I honestly can't say that I noticed a difference in the video quality going from component to HDMI. It seemed pretty good to me already on component.

Do you also have Time Warner? My understanding is that different cable companies that use this box load it with different software, so my experience might not be the same as yours if the software is different (I'm guessing).

My daughter's box has the "Mystro" software on it. Takes FOREVER to restart (boot up) if you lose power or have to unplug it for some reason.

obrienaj

01-02-09, 10:45 PM

I honestly can't say that I noticed a difference in the video quality going from component to HDMI. It seemed pretty good to me already on component.

Do you also have Time Warner? .

Yes, I have TW. I tried Component instead of HDMI, the audio lag is not noticed. The picture quality seemed as good as HDMI to my eyes but my daughter and wife both said HDMI was slightly better to their eyes.

I now have it set up for HDMI video/audio but also have an analog audio signal from the cable box using RCA phono cables to the inputs on an old stereo system. For casual watching, we use the HDMI input and sound with internals speaks and endure the lag. For movies and major events we turn the TV's speakers down and watch HDMI video with analog audio to the stereo, no lag and good audio. I could do 5:1 Dolby if needed but can't be bothered to hook up 5 speakers around the room.

obrienaj

01-08-09, 10:37 PM

On the 8300HD, the closed caption allows you to set the STD CC and the digital. The standard is plain white on black background, for "digital" CC, you can select a variety of colors for background and text. Interestingly, I have some channels that I assumed were "digital" that produce black/white closed captions and others that produced CC in the colors that I selected . What does this mean ? Am i correct in thinking that by "digital" they mean signals that are digital TV signals sent to the 8300HD? Example HBO has the colored text, CNN HD (with actual HD program) has black and white CC ? I have "set by viewer" selected in the 8300HD, not set by program.

Andy

Docj04

01-12-09, 10:25 AM

My parents have the 8300HD box from Hargray cable in Bluffton SC. Of course, the box will not communicate with the Sammy HLT-5087 DLP that they have. At this point, the Hargray "technician" that went to the house explained very eloquently:rolleyes: that "some TV's just don't work with it"

I called SA themselves, and of course they suggested that perhaps the Cable company has uploaded different software than factory, and that' the issue--basically passed the buck right back to the cable provider, whom told me that the software is STILL SA's original.

I gather that this particular box has been a real disaster for a LOT of people. At this point, the tech hooked it up via component--but that's not what I want.:mad:

BTW, when attempting the HDMI hookup, I got the classic "Not supported mode" message on the screen, and was not even able to access the on-screen setup from the 8300HD--thus being unable to select my resolutions.

I'm pretty irritated right now.

abredt

01-13-09, 04:36 PM

I'm with Time Warner. I used to be able to record a show by Time and Channel on my 8300. They changed their software and now I can't figure out how to do that.

CB

thansenavs

04-29-09, 12:57 AM

Hi, I'm hoping someone can help.

I just got Digital HD Cable from Cox (Las Vegas) and they gave me a SA 8300HD to use. I'm very disapointed and frustrated so far.

I originally tried:

(1) Cable to 8300 HD > HDMI to Pioneer Receiver (VSX-1019) > HDMI to Pioneer HDTV (Kuro 5020)

Nothing happened. Blank screen on the TV when I turned the box on. No picture at all. I tested the HDMI ports with the PS3's HDMI, works fine (thus, the receiver and HDTVs inputs were correct). I got this method to work:

(2) Cable to 8300 HD > Cable to Pioneer HDTV (Kuro 5020) > Optical audio to Pioneer Reciever (VSX-1019)

This worked but there was no HD, thus not acceptable. So I tried this:

(3) Cable to 8300 HD > Component/stereo to Pioneer HDTV (Kuro 5020) > Optical audio to Pioneer Receiver (VSX-1019).

When I turned it on I got a picture, unlike the HDMI method where I got no picture at all. The picture was pink at first but I got an initial setup by pressing "guide" and "info" at the same time and went through that which cleared up the pink and gave me HD video. Picture is not very good, though.

While method (3) works the best, it is also unacceptable. My HDTV is already mounted and already wired through the wall with an HDMI cable. I can't install new component wiring through wall (and I shouldn't have to).

So, I need the HDMI method to work. What should I do?

GilWave

04-29-09, 01:22 AM

Option 2) should get you up and running with HD at the TV and Dolby Digital at the receiver.

Did you go into the 8300 and set it for pass-through? Do you at least get standard def TV channels to display properly?

thansenavs

04-29-09, 01:28 AM

Option 2 did give me standard def channels. Option 3 (component) gave me HD channels. But like explained, Neither option 2 or 3 are acceptable, I'd have to wire component cables behind the wall because my TV is mounted and already wired for HDMI. I shouldn't have to do that, HDMI should work just fine. I'll call Cox tomorrow.

GilWave

04-29-09, 01:39 AM

I'm not suggesting you use component cables, just that you should first check that the HDMI is working properly using scenario 2 to confirm that the 8300 is passing HDMI video, otherwise it will not work in your preferred scenario 1 anyway.

There are several schools of thought about using a receiver as an HDMI video switcher compared with going directly into each HDTV input from your video components and switching with the TV remote.

Regardless, HDMI out from the 8300 directly into the HDTV HDMI input should be the first test - make sure you have the 8300's HDMI pass-through settings set properly and hopefully Cox will get you up and running so you can keep everything going through the receiver nice and neat.

-g

thansenavs

04-29-09, 01:43 AM

That was a good point about trying the HDMI directly to the TV. I forgot to mention it, but I did try that. I got nothing. Just a black screen with no sound, like it wasn't even being picked up at all.

thansenavs

04-29-09, 08:39 PM

It was the box, I exchanged it for a SA 8240HD and HDMI worked perfectly.

drgkja

05-06-09, 02:43 PM

just got a new 8300hd....do you if the if the hdmi and compo are on simultaneously (of course the output resolution will be the same)?

i tried downloading the manual from SA (now cisco) site but the computer keeps hanging up

I'm not suggesting you use component cables, just that you should first check that the HDMI is working properly using scenario 2 to confirm that the 8300 is passing HDMI video, otherwise it will not work in your preferred scenario 1 anyway.

There are several schools of thought about using a receiver as an HDMI video switcher compared with going directly into each HDTV input from your video components and switching with the TV remote.

Regardless, HDMI out from the 8300 directly into the HDTV HDMI input should be the first test - make sure you have the 8300's HDMI pass-through settings set properly and hopefully Cox will get you up and running so you can keep everything going through the receiver nice and neat.

-g

CANNON-FODDER

05-09-09, 09:40 AM

just got a new 8300hd....do you if the if the hdmi and compo are on simultaneously (of course the output resolution will be the same)? ...It varies by cable provider and location.
Check in your local thread or just try it.

v/r,
C-F

John Mason

05-10-09, 06:29 AM

Long-time user of a vintage 8300HD here (NYC's TWC with Passport). Yesterday found that my pause, DVR reverse, or the REC function didn't work, despite two cold reboots. Programs recorded earlier would play back. Figured it was the hard drive record function shot and slated a DVR replacement. But found today that simply pressing CBL (cable) atop the remote fixed the problem. I've encountered a need before to press CBL during years of using this 8300HD, but missing recording ability was a first here. -- John

DarkKnight1680

06-08-09, 08:24 PM

My 8300HD was purchased on boxing day 08. It has been fine except for the usual Rogers Cable issues until I bought a new tv a few weeks ago. Now, intermittently the picture will do this odd thing where it "bounces". The whole screen jumps vertically by about a half-centimetre. It will continue jumping until i unplug the 8300hd and plug it back in. The issue will then go away, usually for days, until it returns randomly and i fix it again the same way. I have tried switching the box off, the tv off, taking the hdmi cable out, replacing it, running it through my receiver and not running it through my receiver, etc etc but nothing changes it except for cycling the box. Taking out the hdmi and running component shows no bouncing. The TV is a Samsung HL61A750 but I don't really see how it could be a tv issue, as unplugging the tv does nothing while unplugging the box fixes the issue. Should i be calling rogers for a warranty replacement or is there something else going on? Any help would be great.

Kevin

Saskya

06-12-09, 09:24 AM

I'm on my second 8300 DVR in two years with TWC (Cary, NC); recently the drive in the 8300 has started making nasty chattering noises, sometimes while powered on, sometimes while off. When watching live TV, the drive makes lound clicking noises every few seconds. Yesterday - while off - the drive made a hideous chatter like a woodpecker on meth; I turned it on and the sound stopped, but now I have no picture and no sound (HDMI through Pioneer Elite to Sony XBR2). This thing is dead, isn't it? :( Any point in even trying other cable connections?

Truthfully, I think I already know the answer and am ready to head over to experience the joy and wonder of customer service at the local TWC office. I posted this mostly to vent about how much I hate the 8300, as I lose all recorded content when the box dies. :mad:

MikeD105

07-07-09, 08:42 PM

I've got kind of a crazy question about a problem I had when setting up my uncle's new HDTV. Here goes nothing.

My uncle just purchased a Sony Bravia KDL46V5100 which i helped him set up. We have the HD cable box connected to the TV with HDMI. The cable box is a Scientific Atlanta 8300HD. Within the settings of the cable box there is a Picture Format setting which has the following choices: Fixed, Upconvert 1, Upconvert 2, and Auto DVI/HDMI. By default it was set for Fixed and set to output at 1080i. The TV aspect setting has choices such as Standard, Zoom, Wide Zoom, and when it is receiving an HD signal, an additional option of Full Pixel is available. I chose the Full Pixel option, which works great on HD channels. However when we change to an SD channel the TV remains in Full Pixel mode (even though you cannot select it when starting off on an SD channel) and this is where the trouble starts. In this scenario we get a what I can best describe as seeing the edge of the picture only along the top of the screen. Its almost like there isn't a clean edge and you can see missing pixels.

To remedy this I started playing with the aforementioned Picture Format setting on the cable box and selected Auto DVI/HDMI and voila problem gone. You can tell that it is changing the resolution based on the incoming image and you see the indicator on the front of the cable box change from 480i to 480p to 1080i, etc. You no longer get those wonky pixels at the top on SD channels and the TV actually switches to and from Full Pixel mode at the appropriate times.

Alas, a new problem arose and that being whenever I change to an HD channel being broadcast in 720p the picture gets incredibly small. This is not letterboxing, the picture only appears in an area in the middle of the screen taking up maybe 20-25% of the screen.

I've never seen something like this and I've done this sort of thing quite a bit. Any thoughts?

Sorry for the long post and thanks for taking the time.
__________________

CANNON-FODDER

07-08-09, 08:53 AM

The "[top] edge of the picture" is actually the Closed Caption information, and some scalers render it visually (TV station, Cable Company, DVR/STB, or TV). Most of the time this CC Line is within the normally expected over-scan area which [you] did not see when using CRT TV. Some of the time it is the encoder at the TV station, and so I just learned to ignore it for those shows...

The issue with the CC line when the settings in the DVR/STB were "Fixed : 1080i" is likely the STB encoder and not the TV:Full Pixel setting, as I have seen this with PASSPORT in Kansas and SARA in Texas. However, the Full Pixel setting may reduce over-scan which normally hides the CC line...

The "20-25% [postage stamp]" sounds like a TV issue. Full Pixel ≡ 1:1 pixel mapping, right? So you are sending a 1280x720 pixel video frame to be displayed on a 1920x1080 panel but telling the TV not to scale up the picture, but show exactly what was sent...

v/r,
C-F

MikeD105

07-08-09, 07:44 PM

The "20-25% [postage stamp]" sounds like a TV issue. Full Pixel ≡ 1:1 pixel mapping, right? So you are sending a 1280x720 pixel video frame to be displayed on a 1920x1080 panel but telling the TV not to scale up the picture, but show exactly what was sent...

OK that makes sense. Any idea on how to resolve the issue. The first thing to come to mind is to go into the wizard on the cable box and and disable the 720p output. Would that force 1080i and possibly fix the issue?

CANNON-FODDER

07-09-09, 09:09 AM

Yes, for the time we were still using a CRT that did not accept 720p, I disabled that resolution in the setup wizard, and things went along fine.

Upconvert 1 & 2 options usually means you have the SARA software. The first post in the SARA Thread (http://www.avsforum.com/avs-vb/showthread.php?t=471859) has a lot of information on how those options work. UpConvert 1 will also scale things to 480p and 1080i.

v/r,
C-F

MikeD105

07-09-09, 09:33 PM

thanks again CF...I'll give those things another look and post the outcome.

MikeD105

08-05-09, 10:53 PM

OK I fixed it!

Sorry for the super long delay in getting back to this. CF you totally nailed it with the Upconvert1 suggestion. Here's what I did:

I made sure I was on an HD channel and set the TV aspect setting to Full Pixel. Then set the cable box Picture Format setting to Upconvert1. Now on all HD channels I get the correct picture size and when I switch to an SD channel the TV aspect setting automatically reverts to Full and again gives me the correct image size and does not give me those horrible distorted pixels at the edge of the screen.

Thanks for your help, it totally did the trick for me.

-Mike

CANNON-FODDER

08-09-09, 05:10 PM

Happy to help, and glad you worked it out.

v/r,
C-F

wolla

08-27-09, 11:06 PM

John Mason

08-28-09, 12:59 PM

Just got the 8300HD (Warner Cable) and a brand new Panasonic Viera P50S1 plasma and I just can't get HDMI to work.

Component works fine, but I can't get picture or sound via HDMI (I have checked the input and cable a dozen times).

Any help would be greatly appreciated as I am going out of my mind!
Make sure your cable system supports the 8300HD HDMI output. See if it's mentioned, or someone knows, in your local cable group section here, if one exists.

Carefully check all applicable input settings for the display. And unplug any YPbPr 8300HD cables since that'll likely disable the STB HDMI output; does on my TWC 8300HD.

Hooked my new plasma up initially with HDMI, but switched when I measured slightly better HDNet test pattern resolution with YPbPr. -- John

DoubleDAZ

08-28-09, 01:19 PM

Carefully check all applicable input settings for the display. And unplug any YPbPr 8300HD cables since that'll likely disable the STB HDMI output; does on my TWC 8300HD.

Good advice. Since he mentioned that Component works, might be that he left it connected and just added the HDMI cable.

wolla

08-31-09, 10:24 PM

Make sure your cable system supports the 8300HD HDMI output. See if it's mentioned, or someone knows, in your local cable group section here, if one exists.

Carefully check all applicable input settings for the display. And unplug any YPbPr 8300HD cables since that'll likely disable the STB HDMI output; does on my TWC 8300HD.

Hooked my new plasma up initially with HDMI, but switched when I measured slightly better HDNet test pattern resolution with YPbPr. -- John

Thanks for the reply.

Tried all the suggestions, however, with no luck. I will try and return the box.

number17

12-16-09, 01:25 AM

Hi guys,

I got a weird HDMI connection problem ...

Got a new TV (Sony 46V5100) and connected my 8300HD to it via component initially. Everything works and looks great.

I wanted to compare if HDMI looks better, so I unplugged the component cable and plugged the HDMI cable in, and everything works fine. I thought HDMI doesn't look as nice as component (could be a calibration problem as well) but sounds better.

Anyhow, after a couple days, I wanted to go back to component just to compare picture quality again, and that's where I run into problems.

I plugged both component and HDMI in, and switched input on my TV. Component works fine, HDMI gives me a blank screen, TV tells me "no signal".

Ok, unplugged the component cables, leaving only HDMI in. Now I'll still get 'no signal' on the TV, but if I wait long enough, the screen comes up - for just a second! Then it goes back to blank screen and 'no signal'.

Now, I plug component back in, and switch TV to component input. On my TV now it says "YrYgYb connector disabled." ... by now I realize my cable provider has disabled dual output on HDMI and component.

Fine, as soon as I unplug HDMI, component comes back rightaway.

But the same does not happen for HDMI ... I just cannot get HDMI to work again. I have disconnected component, and resetted the box, but still can't get HDMI to come back.

Any suggestion??