I purchased a Daewoo Plasma (DTS-42) last November and had no problems until September 14th. I called up one of their local service centers and who came out the next day and picked up the TV. The service center called me up the day after and told me the panel was bad and they could not repair it at their location it would have to go back to the main warehouse in New Jersey where most likely they will replace it with a new TV. I thought that would be a good thing because I would have myself a new TV. Here we are a month later and nothing has been done, My TV still sits at the local service center because they have to wait till Daewoo sends them a box in which to package my TV for return. I've contacted the Daewoo customer service line several times (at least 10) and all they tell me is that they will send an email to their Headquarters and someone will contact me back within 48 hrs. I've yet to receive a call from anyone at Daewoo regarding this issue. I've called and spoken with one of their techs who told me the problem is they don't have any boxes to send out to the service center, They are waiting on a shipment but they have no idea when they will come in; meanwhile my TV has been reduced to a very expensive paper weight. The local service center can't do anything without the box, customer service is no help at all and I'm left without a TV. The way I see it is the service center will probably get the box within the next two weeks, The will send it back to Daewoo where it will sit for about 2-3 weeks until someone gets around to it and about 3-4 weeks later I should (crossing fingers) get the replacement TV. I have never dealt with such poor customer service and lack of responsibility in my life. I will never purchase anther Daewoo product as long as I live. I even asked the technician if he owns a Daewoo television and he laughed and said "No Way"

Unbelievable :mad:

Just poor customer service network here...its not a bad product. As usual, you get what you pay for,

Try to find a box locally. You might get lucky :)

So glad i kept my box. If i ever throw it away, the TV will fail the next day. Murphy's law. I think everybody should find a way to keep the box. Mine's hanging from the rafters in my garage with rope slings. It's presence ensures that my display will not go bad.

But, if they know already that they have to replace the unit, why can't they ship the replacement, and then use the box that came with it to ship back the defective?

(me, and this is a constant argument with my other half, I like to keep the styrofoam of the units I get, for as long as I can. But a year is a bunch of time!!)

rod_video, I agree with you about sending out the replacment asap but unfortunatly they need to have their second team of techs look it over. I never thought a box would be such a major pain in the a$$.

out of curiosity, what happened to your TV?

Don't know what happened, one day everything was fine and the next day I had a red line coming down the screen

My brother has the same TV. Halloween night I stopped by his house and asked "What's the green line running down the left side of the screen?". He looked and said he hadn't noticed it before.
So he tried to go through COmpUSA where he bought it and they couldn't help at all except to tel him to contact daewoo directly.
He called daewoo and left a message. They called right back and when he told them the problem they said it's a known issue with that model????? They also said they would send him a box to ship it in and they would take care of it (not sure if they said fix or replace).
SO hopefully he will be taken care of.
please update me/us on your situation and I can do the same.
Hope you get it taken care of.

I wonder if Daewoo has figured out the problem and fixed it? My DTS42 is about 2 weeks from going out of warranty and I just got the vertical line today.

So, do I deal with Daewoo and get a suspect replacement that may go bad in another 1-2 years, or do I use CompUSA's extended warranty I bought and hopefully get the Zenith as replacement as they're no longer dealing with Daewoo?



Decisions, decisions.

Wow I guess it's not just me that is having this exact problem right now. Had a vertical line on mine and called them and got the "they'll call you within 48 hours". So far, it's been since October 11th and they still haven't called me after about 4 more calls back to them saying they notified the manager of customer service or whatever. Nothing so far. The CSR said they should be sending a box for me also according to some kind of log they have to keep track of progress, but the technician still hasn't called me to let me know what the hell is going on. It's really frustrating but since I can still watch it (with another line that just developed 2 weeks ago as I watched TV) I guess there's not much else I can do. Mine is out of warranty now but I called about the problem within the warranty period so they said it would be covered. So I have one bluish line and one red line at the left side of the screen, and nobody from Daewoo has called me about it after about a month of waiting. Actually I think I'll give them another call today but I don't think it'll get me anywhere...not fun but really I'd just be happy if they fix or swap it at this point. Sounds like this is a problem they have in general with service issues...

Since there are a few of us with basically the same problem and frustration, does anyone think if we all contacted the Attorney General in Daewoo's state that maybe they would actually resolve this? It's just a thought, but companies do tend to wake up when that happens.

Hmm maybe it's deja vu or something but just a minute ago I received a call from Daewoo saying a box is shipping to me and should be there within one week, and they are doing a replacement. As people mentioned, I don't know why they ship an empty box and then send a replacement unit after that. They could save a trip and just bring the new one as they take the bad one...oh well at least some progress is being made, at least it seems that way.

I have had this problem also. Red and green lines running through the screen. I just got my new TV today and guess what it has a green line on it also. Very frustrating I will have to now get a 3rd tv.

Hmm maybe it's deja vu or something but just a minute ago I received a call from Daewoo saying a box is shipping to me and should be there within one week, and they are doing a replacement. As people mentioned, I don't know why they ship an empty box and then send a replacement unit after that. They could save a trip and just bring the new one as they take the bad one...oh well at least some progress is being made, at least it seems that way.
This is just insurance for them to get the old one back.

Hmm maybe it's deja vu or something but just a minute ago I received a call from Daewoo saying a box is shipping to me and should be there within one week, and they are doing a replacement. As people mentioned, I don't know why they ship an empty box and then send a replacement unit after that. They could save a trip and just bring the new one as they take the bad one...oh well at least some progress is being made, at least it seems that way.

PJ2004,
Is the replacement unit being shipped to you prior to returning the old unit? I was told that I'm going to receive a box to ship my unit to them, but I wasn't expecting a replacement until they get it and either fix it or determine it not fixable, which of course will leave me without my plasma for some period.

If there's a way to get a replacement in before I'd like to know how.

They sent a box with the packing foam and once they receive the old one back they ship me a new one, or at least I'm hoping it's new and not a refurb. Either way I hope this issue doesn't happen on the new one, because I don't think there is any kind of warranty on the replacement. Anyone know about that? From what they told me they can't ship the replacement until the bad one is received at Daewoo. I'm just glad I don't have to drive the thing to a service center.

wow, i'm glad i got the extended warranty from compusa since mine is now out of manufacturer's warranty. i wonder how much worse dealing with compusa than daewoo would be if this thing breaks. hah!

Just wanted to reply and say that daewoo sent my brother a new plasma and they picked up the defective plasma yesterday. We hooked the new one up tomoday and no dead pixels/lines on it ......yet.

They sent a box with the packing foam and once they receive the old one back they ship me a new one, or at least I'm hoping it's new and not a refurb. Either way I hope this issue doesn't happen on the new one, because I don't think there is any kind of warranty on the replacement. Anyone know about that? From what they told me they can't ship the replacement until the bad one is received at Daewoo. I'm just glad I don't have to drive the thing to a service center.
Just to let you know they did ship my brother an empty box in which to pack his defective one. Then they sent a replacement that would deliver the new one as well as pick up the bad one.
Also the new one is a refurb. Or at least the sticker on the back says Sep. 2004, so I believ it's a refurb. But it looks spotless. No signs of it being used/scratched, etc.

FYI, I have the same story: First a red vertical line, then a blue vertical line, and then, not wanting to be left out, a green one. There is also now a wider red line on the very left.

I called Daewoo CS (about 4 days before warranty expiration, phew) and got a case number. They said a tech would call. Noone ever called so I called them back and they said they sent me an RMA letter and would be sending a carton. I got the RMA about a week ago and got the carton today. As no tech called I assume the problem is well known. Now I have to call them and they will arrange pick-up.

Frankly, I don't know how the broken TV is going to survive the trip given the state of this carton. And what ever happened to the "must be kept vertical" warnings? No such thing here. They don't seem to be too concerned with fixing this TV and turning it around.

Well, so far no problems with the Daewoo CS. I was quite happy with the TV but certainly expected more than a year of service. We'll see how it goes.

Does anyone have any idea on turn-around times?

Unfortunately I also have the same problem, i.e., vertical blue line on left side. I purchased this unit last year at Comp USA during their BF sale and my sole reason for purchasing the Daewoo was based on NEC internals (and the great pricing). I must say that the pdp produced an excellent picture and I was very satisfied until the vertical line developed. Based on the brand name I purchased an extended warranty and I'm extremely fortunate for doing so as the problem occurred one week subsequent to the factory warranty expiration.

Long story short, I had to option of receiving a new pdp (supposedly manufactured w/ Toshiba glass) w/ a 90 day warranty. To me that's BS and I opted for a 1250 replacement check.

Prior to my purchase of this Daewoo POS, I was set to purchase a Panny. That said, I found a TH50PX50U at the local Big Screen Store (as everyone knows these units are not readily available) and got them to price match Sears 400.00 price differential (on sale at Sears, but not available). The unit was delivered 12/6 and I couldn't be happier.

As an aside, I got a call from NJ location and the man told me that he was coming w/ a new pdp (said he had 30 on the truck for immediate customer delivery) and I reiterated that I was taking the check. I hope Daewoo will provide others with a satisfactory resolution as this problem appears to be a serious defect, but I have my doubts.

Moral of the story - keep your box.

Mine was picked up last night and they're supposed to send another one pretty soon, but I have a strange feeling that this line problem may happen with the replacement. I don't want to have to watch something with a nice bright colored line running up the screen, let alone a few of them. Daewoo offered you the check instead of a replacement? Or was that the extended warranty company? I don't believe replacements have any type of warranty (anyone know for sure?) but if this happens again I am not going to be happy. If it was a $100 TV that's one thing, but this wasn't so it kind of concerns me.

ewww.. That Daewoo company sucks donkey's @$$.

To the main poster, how much did you pay for the TV??

You should've done careful research before making any serious purchase. Something like this you need to spend a lot of time looking and researching.. Purchasing a Daewoo is a big mistake to begin with...

Try to stay with the name brand companies.

My DTS-42 is over a year old and no problems (knock on wood). Still a great picture too... Time will tell I suppose.

I was thinking of picking up one of those new 50" Maxent MX-50X3 plasmas, but maybe I'll wait for the 50" Pannies to drop in price a bit. Sort of leary off the longevity of these lesser known brands.

My DTS-42 is over a year old and no problems (knock on wood). Still a great picture too... Time will tell I suppose.



You are one lucky person. I am on my 3rd DTS 42 in 12 months! I did buy extended warranty when I purchased the DTS 42. So far I am working under DAEWOOs warranty. GOOD LUCK

They are supposed to cross ship it to me! As it is off warranty. I got them to admit there was an design flaw in the DTS42 with they say is now fixed. I am supossed to get the "FIXED" version today. Guess what it did not come? :rolleyes:

John

Mine was picked up last night and they're supposed to send another one pretty soon, but I have a strange feeling that this line problem may happen with the replacement. I don't want to have to watch something with a nice bright colored line running up the screen, let alone a few of them. Daewoo offered you the check instead of a replacement? Or was that the extended warranty company? I don't believe replacements have any type of warranty (anyone know for sure?) but if this happens again I am not going to be happy. If it was a $100 TV that's one thing, but this wasn't so it kind of concerns me.


Daewoo said they were gonna give me my 3rd DTS 42 in 12 months. It was just off warranty, they said they would warrant my replacement unit.

Getting through to DAEWOO on fone is a b**ch. :(

John

I purchased a Daewoo Plasma (DTS-42) last November and had no problems until September 14th. I called up one of their local service centers and who came out the next day and picked up the TV. The service center called me up the day after and told me the panel was bad and they could not repair it at their location it would have to go back to the main warehouse in New Jersey where most likely they will replace it with a new TV. I thought that would be a good thing because I would have myself a new TV. Here we are a month later and nothing has been done, My TV still sits at the local service center because they have to wait till Daewoo sends them a box in which to package my TV for return. I've contacted the Daewoo customer service line several times (at least 10) and all they tell me is that they will send an email to their Headquarters and someone will contact me back within 48 hrs. I've yet to receive a call from anyone at Daewoo regarding this issue. I've called and spoken with one of their techs who told me the problem is they don't have any boxes to send out to the service center, They are waiting on a shipment but they have no idea when they will come in; meanwhile my TV has been reduced to a very expensive paper weight. The local service center can't do anything without the box, customer service is no help at all and I'm left without a TV. The way I see it is the service center will probably get the box within the next two weeks, The will send it back to Daewoo where it will sit for about 2-3 weeks until someone gets around to it and about 3-4 weeks later I should (crossing fingers) get the replacement TV. I have never dealt with such poor customer service and lack of responsibility in my life. I will never purchase anther Daewoo product as long as I live. I even asked the technician if he owns a Daewoo television and he laughed and said "No Way"

Unbelievable :mad:

I had same problem, except I live in NJ, 20 miles from DAEWOO. I told them to goto UPS store and buy me a box, else the attorney general was gonna knock at their door. :)


John

Since there are a few of us with basically the same problem and frustration, does anyone think if we all contacted the Attorney General in Daewoo's state that maybe they would actually resolve this? It's just a thought, but companies do tend to wake up when that happens. :cool:


I have already threatened to contact the attorney general. He has a great web page on the official state of NJ web page. Get a list here, I will contact the AG, get me names, addresses, and phone numbers!

I live in NJ, so does Daewoo! Anyone a lawyer?

John

Isn't the pdp warrantied for more than a year?

The standard warranty for the Daewoo is 1 year.

My replacement is supposed to be delivered soon. Hope this one doesn't have the same issue - does anyone know for sure if replacements have any sort of warranty? I would think there must be some kind of protection against the thing dying two weeks after you get it. From reading about others with the lines on the screen, it sounded like Daewoo has identified the problem and the newer ones shouldn't get the lines. Hope that's true anyway...

You might want sell the replacement and pick up a different plasma. :)

Well the new one looks a little better for some reason. I'm happy with it for now until I can decide what 50" to get, then this one will go in another room. I always liked the picture on the Daewoo, though. With SD I think it looks great, and DVDs also. I couldn't believe a company like Daewoo would pay for all the shipping costs to take the old one back and then send the new one, but it was all taken care of without any claim hassles (I even filed the day the warranty expired). It was really quick once they processed the claim. Other than the initial wait for them to process the claim and send an empty box, which sounded like it was due to a box shortage, I am really pleased with the service they provided. From what I read a lot of companies make you pay the cost to send it in for repair, or you have to drive it to a service center.

Hrmmm, so maybe Daewoo isn't such a crappy company afterall. :) Hopefully the replacement will last longer than a year.

Do any of you have a copy of the Daewoo Warranty? Mine started developing a blue line around Dec. 20, few days after one year... 11/26/04. I am really pissed... Daewoo says they will charge me to fix it. I have extended warranty with Amex for another year, but they need me to send them a copy of the original warranty.

While I can locate the user manual, I can't find a copy of the warranty, and I don't remember ever seeing one. Can one of you help me with this? Do you have a copy of the warranty, if so be kind enough to scan it and post PDF/or TIFF here?

Thanks in advance for your help.

If it came with the plasma then I should have a copy. I don't remember seeing one for sure, but there should be warranty information included. Have to check later when I get home, but if there was one then I'd have it. Sometimes the warranty states that the item shall be free from defects for a period of one year, which in your case could have been true. I saw in some other thread one of the people was a lawyer and said there is a difference between warranties stating "free from defects for a period of one year" and "claim must be made within one year". Anyway if your Amex card will handle it then you might be ok. Someone should have the warranty card. Do you need the original card or could you just use the warranty info that's posted on Daewoo's website?

pj2004, thanks so much for the offer to help. I just need to FAX Amex a copy of the warranty. I am not sure yet if the print out of the web page would do. The person I spoke to at AMEX said that she wasn't sure.

I'll check tonight if you can wait that long, since I don't have any of that stuff with me right now. If I find it I'll get back to you as soon as possible with a scan.

Thanks so much... I can wait, Amex is mailing me the claim forms. I won't get them for a couple of days anyway.

Ok well so far all I have found are the manual, the registration card, and the manual for installing the stand and speakers. I don't see anything that states the warranty, but there must have been one because I think that's required, isn't it? If it came with the plasma then I have it, but I could have left it in a different place when I was looking into my own warranty claim a few months ago. I'll see if I can find anything else.

I'll check my stuff too.. I have all the original papers in the shipping carton in the basement. Will check when I get home from work tonight.

I have a file with every manual and important info from anything I buy, so I kept looking through that and didn't see anything else for the warranty. I will check another place tonight but so far all I found were the registration card and the two manuals. Nothing about the warranty in them, though. I would think if anything Daewoo could fax you a copy. Their customer service was really nice and helpful every time I called (same lady each time also).

Thanks guys for checking. I looked through all my boxes and could not find the warranty either! I am going to send Amex the printout of the web page with warranty information.

Yup, didn't see a warranty page or card. Maybe Daewoo has a copy online?

I too had the red vertical issue 4 days ago. My Daewoo warranty just expired about 40 days. Luckily, I bought the set with my Amex card which extends the warranty another year. I called Amex and immediately got connect with a person, he gave me a claim number and transfer my call to a claim officer. They asked me to fax them the receipt and asked me to get an estimate from a repair center (Daewoo local service center), and go from there. I brought my TV to the local service center, and wait for the estimate now. Either way, Amex will pay for the repair cost or they will cut me a check for another TV.

But, Daewoo really should get their act together. I smell a class action suite.

Hien.

My Daewoo's power supply went and I've been having a hard time trying to replace it. Does anyone know where to buy one, maybe even used/refurb online? The best I can find is $387. I'm so mad that it went bad so fast, Daewoo just told me to call local shops, and all of them (I called nine) "Don't work on Daewoo's anymore".

Carried mine into a Daewoo service center today... 40 miles from home.

Amex wants me to get a repair estimate. The repair tech tells me that if it is the PDP that is blown, I will have to pay more than the purchase price of the TV to replace it. Hopefully, AMEX will pickup the tab.


@WhiteRabbit360:
Check http://www.e-daewoo.com/service_center_location.asp, put in your area code, and a couple around your area. ZIP code search didn't bring up anything for me. I called everyone in 972/214 area code, about 15 of them that came up, only one of them actually agreed to even look at the TV :mad:

Yeah hopefully they would cover it. I can imagine that just a replacement panel would be pretty expensive and also the labor to do that. At least you have some hope with the Amex extension. I think they do treat their customers pretty well.

UPDATE TO MY PREVIOUS POST:

DTS-42 finally picked up on Dec. 21 and rcvd at Daewoo on Jan. 5.

After no news and a few phone calls they tell me that I'm waiting for a new one to come from Korea. This should occur around the end of Jan. making it around 2 months since failure. I guess I'd rather wait a little longer for a new one than get a hack job refurb right away.

I haven't had any real problems with Daewoo CS. I've never had any trouble getting them on the phone. They sound like they are doing all they can do.

I do have one question: Do they even sell this TV now? It is listed on their web site but I don't see any mass market retailers selling it, i.e. what is this new one going to be?

Here's an update for my DTS-42 red vertical issue. It is out of Daewoo warranty, but because I bought the set using Amex, Amex will pick up the repair tap.

Brought it to Daewoo local service center, but they could not repair the TV, and ask me to call Daewoo. Called Daewoo this morning, and immediately got hook up to a customer service person, I told her the problem with the TV and it is out of warranty. She informed me that for this TV Daewoo has a flat rate of $500 to repair. The good part is that includes Daewoo picking up the old set and delivering the new set. She gave my a case number and said some one will call me next week. Anyhow, Amex will pay for all this.

Now my question is, do I have to box it up for Daewoo to pick it up? Or they will do that when they arrive? I don't have the box any longer. I guess I must tell them when they call me next week.

As for Daewoo, I think the $500 flat rate to repair/replace the TV (including picking up and delivery) is very reasonable. Just hope that the new one don't develop that red or green or blue vertcial again :-)

A flat rate fee to fix it is pretty nice - wonder if that covers anything that might happen once any of these are out of warranty. That seems like a reasonable fee but if you don't need to pay for it that's even better. I had a line issue and they sent me a new one, but if you call them again I would ask if that issue has been fixed on the new ones since I thought I read that the issue was recognized by Daewoo and that the newest ones shouldn't get that problem. Hopefully that's true but you could ask them about it. If they're picking up the plasma they should send you a generic box with the packing foam before the actual pickup. That's how they did it for me...didn't even need to save the original box but I still have it. They said "we're sending a box, so pack it up and call us when it's ready" and all they needed was the main panel not the stand or speakers or cords. It was really easy I thought.

Thanks for your reply. Yes, the $500 flat rate is for any problem. I am pretty sure I will ask them if the problem is fixed for good, ans also insist on warranty for the new set. We will see how that goes.

So when they send you the new set, you get new set of cables, remote and stand?

Cheers, Hien.

Had the same vertical line issues...

Well it probably depends on what they tell you to send back. For me they sent a box with the foam packing blocks and they said to just send the main panel and nothing else, not even the power cord. When the new one came it was just the main panel and nothing else, so they didn't send a new remote or cables or anything. I had all that from the one that needed repair. I would guess it would be the same way for anyone else working directly with Daewoo. Their customer service was really helpful I thought.

neihn, I was told the same thing when I called Daewoo back in December when my panel developed the first line, $500 flat repair fee that is. I thought the CSR didn't know what she was talking about. Did you get a written estimate from Daewoo to send to Amex?

My TV is sitting at a shop in Dallas, crap, now I have to drive over there and pick it up and pack it and send it to Daewoo... and the repair shop won't even look at it till Feb 6 because of scheduling issues.

gireesh,

I just called Amex and told them that $500 flat fee to repair the set, and got an OK from them. I called Daewoo again and give them my credit card number, the CSR told me to call back later this week to get the tracking number for the box. After I get the TV boxed again give them a call, they will send someone over to pick it up. I hope that I get a new set soon after than, we will see. Overall, Daewoo customer service is very helpful.

Cheers, Hien.

Last week, AMEX refunded my purchase price. I had to dispose the plasma. Now I am in the market for a new one.

I have the 42DPSM, and it must have 2,000+ hours being used everyday for over 2 years now.
I painted the bezel gloss black, and it's monuted on a Peerless articulating mount.
It's as beautiful as the day I got it home.

I had the vertical line issue. I have had my refurbed TV for several months now. Everything inside now says Pioneer. It appears to be an entirely new TV in the same case. I have no dead/stuck pixels whereas I did have a few before. The picture is as good as, and probably better, than before. If it lasts I will be quite happy.

For those of you that got the red line fixed, can you state how long it's been and if you've had any problems since? Ours developed the red line for about 3 months now. A few days ago it turned yellow and then another vertical line appeared on the left side. I can't remember what color that is off hand. I am concerned about getting it fixed with Daewoo for $500 when they only warrantee the repair for 30 days.

I had my replacement delivered maybe 4 - 5 months ago (don't remember exactly but it was around December or early January) and have had no issues at all since. I didn't look into the back of my replacement but someone else said their replacement appeared to have Pioneer internals. Nothing but a nice clear picture and no lines, but I noticed this replacement one had a tendency to get a very slight image retention after watching a movie with the black bars on top and bottom but that was more noticeable in the early hours of using it. The old one never had that issue at all. It's mounted on the wall so it would be tough to see the internal part labels but now I'm curious if there is anything Pioneer in there.

Edit: The only issue I had with Daewoo's service was when I initially called for repair and they said a technician would call me back within a few days but never did. I believe it took them a few weeks to finally call me but the delay was due to them running out of shipping boxes or something like that. After that everything went very smoothly and the customer service lady was always helpful as much as she could be even when I complained that the technicians hadn't called when they were supposed to. I was actually surprised at how smoothly the shipping and replacement was handled...never had to drive it to a repair center or anything they came to me for all that.

I've had mine for 5-6 months. Very happy with the performance. No new issues.

My problem, as well as that of others, was evidenced the same as that of IBThirsty. I got the same 'A Tech. will call w/in 48 hrs' line. When the Tech. didn't call I called them. They said they had just issued me an RMA and were sending a box. It led me to believe that the problem was well known and no trouble-shooting was necessary. I got the box, they sent someone to pick it up at my convenience, they sent the refurbed one, delivered it at my convenience, and unwrapped it and put it wherever I wanted. They wanted to be sure it arrived in perfect condition. Everything I can now see inside says 'Pioneer'. Pioneer bought this NEC line, I forget the details.

Some of the steps above took a bit longer than I would have liked. Other than that the Cust. Svc. was always knowledgeable and courteous. I have no issues with them.

Good luck.

My story is on Epinions under Daewoo DTS42.

Short version:

Bought the tv new in Dec 2005. Audio output did not work since the day I bought it. The store gave me a new replacement, same problem. One month in the only shop that would still service Daewoo later, same problem. Two replacements later and now I have sound on one side but none on the other. Each time the TVs are checked with multiple receivers, amps, speakers and dvd players which all work with everything else I connect them with.

The part that really burns me besides their gross incompetence is the fact that even though I bought a brand new TV the best I can end up with is a refurb. If a class action suit is being filed I'm most definitely in. This is the worst company I've ever had to deal with. According to them they don't even make TVs anymore.

Even worse, you can't get above customer service level with this company. No doubt this is done for a reason.


My last conversation was this Monday, where the CS supervisor assured me the next replacement would be working fine and that if the next one didn't work we'd be looking at compensation. I asked him why the previous two didn't work... he couldn't say. I then asked how he could assume the next one would work when each time they clearly knew the problem yet sent me a set that obviously hadn't even been checked out. Again, he couldn't say. I told him as far as compensation goes, we're at that point NOW. He was supposed to look into it and get back to me withing 48 hours. It's well past 48 hrs now.


The bright side I guess is that I now have a nice collection of flimsy Daewoo shipping boxes.

dammiT! my dts42 showed a red vertical line today...bought Nov04 with my citibank mastercard. Don't we get 1yr extra warranty too? Unless thats the case, i'm SOL. :(

So when you guys are sending it in you get a different unit back? I was under the impression they would fix my tv and send the same one back to me. I had bought mine with a Visa or MC in which I cancelled the account awhile back. So I am not happy with my purchase right now. We're going to get a new TV at Costco and move this Daewoo POS into our bedroom.

So when you guys are sending it in you get a different unit back? I was under the impression they would fix my tv and send the same one back to me. I had bought mine with a Visa or MC in which I cancelled the account awhile back. So I am not happy with my purchase right now. We're going to get a new TV at Costco and move this Daewoo POS into our bedroom.

I got a different one each time. The oldest (so far) was made August 2004.

dammiT! my dts42 showed a red vertical line today...bought Nov04 with my citibank mastercard. Don't we get 1yr extra warranty too? Unless thats the case, i'm SOL. :(

bought mine in nov '04 as well. no problems yet, but damn, i'm getting nervous. :eek:

phew...i might not have to pay for this.
I called my platinum mc from citibank and true enuff i have 1 yr extra ext warranty on the purchase...just need to jump through some hoops to get paperwork etc. Anyone manage to get a proper repair estimate? I think i need a hard copy to fax to the guys at citibank.

also, did u guys get the plasma replacement the same day u lost yours? Coz it would suck for them to pick up the bad unit and wait 2weeks to get you the replacement.

Edit:
i called them and when i said i was in CA, they said it could take about 3weeks... :eek: 1 mth no TV !!..i'm gonna have to hop on the wife!

hehe..Post #69 in this thread...

i called them and when i said i was in CA, they said it could take about 3weeks... :eek: 1 mth no TV !!..i'm gonna have to hop on the wife!


Don't worry, looks like you're all set with the TV. She'll probably go out and buy you a new one.

gvae them my cc info..they said it'll be $500 and as the others, they said they'll contact me in 48hrs.

A week has gone by and no one has contacted me to talk about the compensation mentioned earlier.

I called Daewoo service this morning (they didn't return my calls as usual). Spoke with a CS supervisor, the same one I've been dealing with all along. He had mentioned compensation a couple of Mondays ago and never returned my call. Today he tells me the answer to the compensation issue was... send me another box. He never asked a follow-up question so that's the answer he kept to himself and didn't relay to me.

Apparently Daewoo is set up so that the only direct communication the customer can have is through Customer Service. You cannot speak with the warranty department, you can email them but in my experience I've never received a response so that's futile. Right now Daewoo has my money for a new TV and apparently is bent on repeatedly sending me defective refurbed units until I get tired and give up. This will be my fifth replacement/repair since Dec. 2005. Each time I've had to either take it to the local shop (Capitol Electronics...NEVER AGAIN) or to ship and receive a unit I have to wait at home for a minimum of four hours each way. The shipper has never been here in less than four hours and in at least one instance didn't show up for about seven hours. Daewoo of course acts surprised each time I tell them that.

If anyone knows of a class action suit against this company please let me know. Given the way they do business, I would like nothing better at this point than to see them sued out of existence. No company should be allowed to operate like this.

have u contacted the attorney generals offc?...but i doubt they can do anything since Daewoo is still responsive to you. I can understand what a hassle this can be and certainly not something u bargained for. However, I am very suspicious why you keep getting units that have sound problems...I would check all electricals...make sure no shorts etc. Get a good power brick. Maybe when u get the replacement...use it in a different room for 1mth...or an outlet separate from the one you have been using.

have u contacted the attorney generals offc?...but i doubt they can do anything since Daewoo is still responsive to you. I can understand what a hassle this can be and certainly not something u bargained for. However, I am very suspicious why you keep getting units that have sound problems...I would check all electricals...make sure no shorts etc. Get a good power brick. Maybe when u get the replacement...use it in a different room for 1mth...or an outlet separate from the one you have been using.-

No, I haven't contacted the New Jersey AG but that's next. By still responsive are you including them never returning my calls? What I need to find out is what lemon laws may be in effect. There is no reason a consumer should have to have a brand new item repaired/replaced six times in less than six months.

I've been an audio/video buff since the late 70's. I also made a living doing component level electronic repairs in the military and worked for several years as a computer network technician. By comparison, this stuff is very straightforward and simple.

The speaker output on my first unit worked, the audio output, which I'm trying to run into a home theater system, is where the problems are. Am I sure that the TVs are the problem? Absolutely.

I've connected the Daewoo units to my existing HT set up, from the Daewoo I've had either no audio output or on the last unit only one side works. Switch back to the existing TV, no problem ever. I've connected powered speakers to the audio outputs and got nothing but a loud click when I change inputs (the same thing I've gotten through every test setup I've used. I've tried multiple preamps, same result. Multiple sources, same results. That would include testing three DVD players on the different inputs, again with multiple receivers/stereos, same result. On the last TV that had only one side working, I switched the cables from one side of the audio output to the other and the sound moves with the good channel. That's just SOME of the things I've tried and each time the problem is easily repeatable. I've also used at least a dozen different cables while testing.

There's nothing wrong with my power and I'm pretty sure it's not causing either one or both sides of the audio output to malfunction when I test the units as soon as they're delivered. They don't work right out of the box. No power conditioner will fix that. I'm the original owner in an 8 year old house that has never had any power issues and I've never had any basic functionality issues with any of my a/v gear that weren't the item in question being broken... including these Daewoos.

The best I've had so far was having the audio output work for one input, one of the S-video ones, while the rest didn't work. When I called and told them about the problem running a DVI input into the TV I was told that their TVs had no such thing and that they'd never heard of DVI. I'm not joking. I had to literally point them to where DVI was shown in their manual. This was their technical support.

They're sending me screwed up TVs and so far they've told me I'll just have to keep exchanging them until they get one right. Not once have they received the TV's that I've returned and told me that they did in fact work... because they don't. I'm positive they don't test these TVs before they send them out, if they do it's probably for the widespread vertical line problem, which I've never had.

Thanks for the suggestions but I'm positive wherein the problem lies.

Got an answer to the issue of compensation for the time I've wasted so far with Daewoo. There will be none.

According to them the only thing that is going to happen is that they'll keep sending me TVs until they finally get one that works. They don't check the TVs before they go out so as usual it'll be a crapshoot. I've had to waste over eight hours for each pickup/delivery but that means nothing. This will be the fifth shot at getting me a working TV since I bought one brand new around Christmas 2005.

Unbelievable.

bought mine in nov '04 as well. no problems yet, but damn, i'm getting nervous. :eek:


mattsoft: Purchased mine Nov. '04 also... guess what? yep, yesterday a red line down the left/center of the screen. Damn damn damn... no extended so I'll try the $500 flat fee route. sigh.

A Daewoo CSR(Nicole) called on Monday to tell me that my TV had been checked out and no problem was found. I asked how that was possible, did they check the audio output (the reason the TV was sent back). She said they had checked all of the inputs and rattled off the cable input, component inputs, etc. I told her that the problem was not with any of the "inputs" and asked if they had tested the TV with speakers or through external amplification. She didn't know. She assured me they had checked all of the inputs and I again reminded her that the inputs weren't the issue. I told her they needed to make sure and test the TV for the actual problem it was sent back for and she again assured me that the inputs were fine. I asked if the output was fine and she said she didn't know. I replied that if you don't know, how can you tell me it's fixed?

At this point I asked to speak to the CS supervisor, the same one I've dealt with throughout this nonsense. He was alledgedly on the phone as usual. I asked that she leave a message that he needed to get in touch with me ASAP, before they sent my untested and unrepaired refurb replacement out. I told her to mark the message "urgent".

She replied "This isn't urgent".

I then reminded her that I bought a brand new Daewoo TV that didn't work from day one back in December 2005 and have had to deal with them picking up and sending out defective units ever since and now you're going to tell me this isn't urgent? Tell me what would make this urgent? It was obvious I was talking to a complete moron so I ended the call, called back and talked to another CSR. I explained what was going on, explained that I wanted to talk to the supervisor, mentioned that Nicole should never call me again. This CSR apologized profusely (as many of them already had), took all of the information and assured me it would be handled promptly.

That was Monday. I decided to call yesterday (Friday) because I hadn't heard anything. The CSR checked the file and said that it showed that the TV was repaired on Wednesday, two days after I was told it was on it's way back with no problem found. I asked why would it be repaired if there was no problem? She didn't know. I explained my ordeal of trying to get a working product from her company. She noted everything and someone is supposed to get back to me. Like they usually don't.

We'll see what's next. The freight company told me it's costing them about $100 to ship my TV back and forth, let's see, if at all, what point they realize that this isn't a cost effective way to do business.

mattsoft: Purchased mine Nov. '04 also... guess what? yep, yesterday a red line down the left/center of the screen. Damn damn damn... no extended so I'll try the $500 flat fee route. sigh.

wow, sorry to hear so many problems with this set. mine is still going strong, though it has developed a slight buzzing noise. i have this feeling that is a bad sign... hopefully it will fail before november so i can use the extended warranty. :)

My DTS42 developed the Red and Green, plus purple, lines in early March. It took until 4/6/06 to get a tech out, and then we waited a month and heard nothing. Finally called the shop and was told to call Daewoo. They send us a box to return the unit, and the box sat ready to go for two (2) weeks. Trucking company is finally supposed to pick it up tomorrow. When Daewoo recieves it they will ship the replacement. I am guessing we will be waiting another three (3) weeks.

In the meantime the Polaroid FLM-3232 from my office computer system has been moved downstairs. We really miss the Plasma picture, and the additional 10 inches of diagonal screen size, but are happy we still have HD and decent DVD viewing.

Just curious... how many are using the audio outputs instead of wired speakers?

Just curious... how many are using the audio outputs instead of wired speakers?

I am with no problem.

Did you get anywhere with the lawsuit?:


I have already threatened to contact the attorney general. He has a great web page on the official state of NJ web page. Get a list here, I will contact the AG, get me names, addresses, and phone numbers!

I live in NJ, so does Daewoo! Anyone a lawyer?

John[/QUOTE]

come on guys. why would you buy from a company like this anyway. You should expect bad customer service from such a purchase. haha people. good luck ... next time buy from a real company... good luck. why would you buy a daewoo anyways... people they don't even make half decent cars.... haha good luck people... buy from respectable companys that have been around 4 a long time. common sense people. DAEWOOOOOOOOOOOOOO. COME ON!!!!!!!!!!! LAWSUITE!!!!!!!!!

Just curious... how many are using the audio outputs instead of wired speakers?

I use the speakers only for watching normal TV. When i watch dvds, I then turn on the receiver so i use my 5.1 audio setup.

..on another note, Mastercard won't process my claim until i send in a 'real' warranty card/booklet. Not sure how i'm gonna get that but i called Daewoo and the warranty dept. is supposed to call me back. Anyone have anything like a warranty booklet. The idiot csr tried to tell me its all explained in the owners' manual.

Mike,

What possible purpose did your post serve. The last I knew, you are a retailer of home theater solutions. Is this the approach you take in your business. Why kick sand in the face of a bunch of people having issues.

The original panel that most bought were Daewoo on the outside and NEC on the inside. Everybody had the same exact failure, and a reasonably bad experience trying to get it resolved.

Daewoo does seem to be replacing the sets, and I have not heard of any repeat failures other than the guy with audio issues.

The $1200 price tag for a 42" Plasma EDTV in 2004/2005 may have had a lot to do with how many people purchased these sets. After my replacement arrives, I will still feel a little ahead of the game. If it were not for the price point on the Daewoo, I would still be watching the old 4:3 low res set prior to getting an LCD for my office.

I hear a lot more on this forum about poor retailers than I do about poor technology. At least these folks did not buy out of a garage in Brooklyn somewhere.

One would think you might be interested in appealing to a, now, more educated consumer instead of rubbing salt in the wound! Good luck with your business.

exactly my sentiments, what an immature moron.

Just received my TV back. They were right, they didn't work on it and it still doesn't work.

With the TV on the coax input, the static noise comes through loud and clear from the left audio output and not the right, which is dead. Tried this with multiple cables and inputs. The left output comes through on whichever channel I run it to on the stereo. Both speakers obviously working, depending on which is connected to the left audio out at the time.

When I repeatedly asked to speak to a supervisor, I was finally told by Nicole, the CSR from Hell... "Don't be ridiculous". That I should appreciate that she's spending her time bs'ing me when I'm trying to find a real remedy to this nonsense.

Then I was told I could talk to a supervisor by calling back and asking a CSR to put me through to a supervisor. This has not worked for six months but I should keep trying. A supervisor would not call me back, according to policy.

I got off the phone with her, called back, got Carmen this time, the same CSR I spoke to after Nicole the last time. She again apologized for Nicole and noted the current status of my problem. A supervisor is supposed to call me back.

Six months and I'm still no further along in getting a remedy. Any suggestions?

CC company no help?..or how about the BBB?

Well, I can't wait any longer. I started off with one red line, then I got a yellow and green making 3 lines. Today. half of my screen is black. Guess I have to bite the bullet and pay the $500.

Just wanted to say I called this am (Friday) to setup the repair of my unit. The person I spoke with was friendly (and spoke English) and easy to deal with. They said a tech would call by the middle of next week to setup the delivery of the box and RMA. 15 minutes after I hung up from that call, the tech called me and setup the delivery.

Now... maybe the difference is I'm paying $500 dollars (out of warranty) so it is not on their dollars.

riiight...thats a first. I also am paying the $500 no calls whatsoever. I just received my box...haven't seen it, still at work, but peeps from home tell me it looks like a smashed up POS.. :D

ooooo.... I'm off to a good start with the immediate call but maybe that's the extent of my luck if the box maybe smashed up. Well see.

lol...saw the box last night..its obvious they are reusing boxes. This thing had masking tape and scotch tape over some edges and also some small holes here and there...no ways its a new box.

i'm gonna call them today...God please lemme have a good call.

We got the call today that our replacement will be delivered tomorrow, about 2.5 weeks after they picked up the bad one. We are in California. If you are closer to New Jersey your results may vary.

i called in today to say my box/plasma is ready for pickup ...they said their 'air carrier' will call when they will drop by to pick it up. I thought they use hamster carts?..

We got the call today that our replacement will be delivered tomorrow, about 2.5 weeks after they picked up the bad one. We are in California. If you are closer to New Jersey your results may vary.

pls let us know how it goes..i'm in san francisco.

they came to pickup the box today.

btw this is who they use: http://www.pilotair.com
The guy who picked up said they have been doing this for Daewoo all over,
also said tons of people had problems. Kinda a small dude but he insisted on carrying the plasma from my second floor to his truck..all by himself.

Replacement works like new. I hooked it up to a few sources and ran it for two (2) hours on the floor before mounting it. I forgot how much bigger a 42" looks compared to a 32".

We are happy to have things set back up. I hope everybody else gets their problems resolved with Daewoo.

Oh man, today I fired up the old Daewoo and it has a single vertical red line in the middle of the screen. I picked up a 2-year warranty when I bought this at CompUSA -- time to see if they make good on it. Fun, fun, fun!

Mattsoft

Lol (not at you but at the situation), you just had to know it was coming, holding your breath it wouldn't but just knew it was. Sorry. FYI: I received my return box yesterday. Guess I'll pack it up sometime this week and send it in. I had to go the $500 route.

Mattsoft

Lol (not at you but at the situation), you just had to know it was coming, holding your breath it wouldn't but just knew it was. Sorry. FYI: I received my return box yesterday. Guess I'll pack it up sometime this week and send it in. I had to go the $500 route.

Heh heh, yeah, I knew it was coming. Of course I was hoping I was going to be the 1% of Daewoo owners without a problem. Hah!

better now while u still got that 2yr warranty...count yourself lucky. :)

I spoke with the warranty people at COMPUSA where I bought the Daewoo and they said they are replacing this particular model for all their warranty customers.

YIKES!

It sounds like they know it is a problem set. So I'll find out next week what my options are to replace it with. I'm sort of bummed that it has to be replaced since I really like the picture, the sound from the speakers, and the overall design of this set...

come on guys. why would you buy from a company like this anyway. You should expect bad customer service from such a purchase. haha people. good luck ... next time buy from a real company... good luck. why would you buy a daewoo anyways... people they don't even make half decent cars.... haha good luck people... buy from respectable companys that have been around 4 a long time. common sense people. DAEWOOOOOOOOOOOOOO. COME ON!!!!!!!!!!! LAWSUITE!!!!!!!!! get a life people. Despicable people. wow, education......

This sounds like one of those spam messages trying to get around the filters. Complete gibberish, I'm surprised you didn't mention V1@gr@, or |ev1tr@ for cheap.

So here are my replacement options:

* Harsper HP-4250VPM 42" -- 1024x768, HDMI/DVI/RGB
* Hitachi 42HDM12 42" -- 1024x768, HDMI/RGB
* Maxent MX-42VM11 42" -- 852x480, DVI/RGB
* Samsung SP-R4212 42" -- 852x480, HDMI/DVI, ATSC tuner

All it needs is an NTSC tuner, and component and RGB input. The Hitachi is missing a tuner, so its out, and this Maxent model doesn't look very good. Never heard of Harsper before...hrmmm. Of course I want the want with the best picture...

Any recommendations?

wow...2 of them are HDTV. Btw i received my set today. Works well so far. It is a Pioneer NP42B3MF01...says Made in Japan too. From the link it looks like a valid model, not discontinued. Folks at home say it looks somehow better than the original unit but who knows for sure. It feels a little hotter at the top left hand side of the unit though..at the vents...when compared to the original. So far very happy. Also, site states 170w power consumption which is very good for a plasma!
Link (http://pioneer.jp/ppd/product/cosmo/lineup/np42.html)

Just received my TV back. They were right, they didn't work on it and it still doesn't work.

With the TV on the coax input, the static noise comes through loud and clear from the left audio output and not the right, which is dead. Tried this with multiple cables and inputs. The left output comes through on whichever channel I run it to on the stereo. Both speakers obviously working, depending on which is connected to the left audio out at the time.

When I repeatedly asked to speak to a supervisor, I was finally told by Nicole, the CSR from Hell... "Don't be ridiculous". That I should appreciate that she's spending her time bs'ing me when I'm trying to find a real remedy to this nonsense.

Then I was told I could talk to a supervisor by calling back and asking a CSR to put me through to a supervisor. This has not worked for six months but I should keep trying. A supervisor would not call me back, according to policy.

I got off the phone with her, called back, got Carmen this time, the same CSR I spoke to after Nicole the last time. She again apologized for Nicole and noted the current status of my problem. A supervisor is supposed to call me back.

Six months and I'm still no further along in getting a remedy. Any suggestions?


In the month since this post I've been repeatedly told that this had finally been pushed higher up than a CSR and that Lenny had contacted Mr. Kim and that they would get back to me on a resolution to this nonsense approaching it's eighth month.

Not one call. Since 6/20/06 not a single call. Not surprising considering since December 2005 they've called me a grand total of two times.

In the meantime I've called them and been told that either Lenny and/or Mr. Kim weren't around and that I'd get a call back. Today was different... today I was told by a CSR that she has no idea why they haven't gotten in touch with me or made any decision on this yet. That she was going to put another note in the file asking for a decision.

Have you been calling the 1800 number to contact them? This goes to their service dept call center of some sort which sucks. If you really want to get down and dirty and somewhere...call their REAL number at 201-460-2000 and then 0 for the operator who will actually transfer you to somewhere or even give you their direct lines. There you will actually go behind the smokescreen and talk to managers/supervisors. I would give them hell there.

So after you send the set in do they send you a brand new set, refurbished set or repair your TV and send that back to you?

They sent us a refurbed set. It is working so far.

I just called them and the CSR said they finished repairing my set and is just waiting for UPS to pick it up. So it appears as though I'll be getting my same set back.

how can u tell if its refurbed? It doesn't say anything on my set. Also, its a new chassis, has some new logo markings that my old chassis didn't have so i know they didn't just repair my old unit. Its a complete replacement. New or refurbed I dunno. We're all glad its a Pioneer vs NEC though. Can't remember if the box said anything...already threw it out.

Some more crazy info about my replacement...so I had a 2-year warranty through CompUSA. CompUSA is sending a brand new replacement Samsung set (scheduled for delivery tomorrow). They told me that this Daewoo set is failing EVERYWHERE and they don't even want it back. So it looks like I'll get a new Sammy plasma and I'll have the old half-broken Daewoo. They don't even want to look at it to verify its condition. They are just replacing them site unseen. WOW.

Maybe I'll pay Daewoo $500 to fix it, and I can use it as a 2nd display. :) That is, if you're repaired sets still work a few months from now.

u should have chosen a HD replacement then.

Attached is a disclosure of manufacturer warranty on the unit. This is very hard to come by so i thought i'd share. It was sent to me after weeks of hassling corporate Daewoo. Yes it came from Ed Arci, manager of warranty department.

Edit: 8/15/06 - My cc paid me the $500 for repair thanks to free extended warranty. Very happy with unit and outcome!

I have had my Daewoo for almost 4 years now with no problems.......until this week. Like everyone else, the lines came! lol. I can only laugh after reading what I may have to go through. The good thing is that I bought it from BEST BUY and I purchased the 4 year extended warranty. Thank goodness. They are supposed to be setting up repair for me in the next few days. I am happy that I have it. I hope the issue gets resolved and I have to thank all of you for preparing me for the near future.....except mike, he was a tool, talking about how we suck because we bought a no name brand. **** YOU MIKE!. To the rest of you, thanks again, it made my night go by fast reading about the horror stories, but I am now ready to fight a battle because of the info I have gotten from you guys.

If you have a Daewoo Plasma or Projection and you were given a customer case # please respond to me with that # and i PROMISE you will get a call back... with in 48 hours.... :cool:

If you have a Daewoo Plasma or Projection and you were given a customer case # please respond to me with that # and i PROMISE you will get a call back... with in 48 hours.... :cool:

Just what do you mean? Them that haven't gotten satisfaction? Explain, please.

No anything in general.... Sorry took so long got a touch of flu was bed ridden

Yep, it's a trend. Going around like the Bird Flu -- only this one is more catchy! I am a Daewoo DTS 42 owner who has a TV with three big wide red bands running horizontally on the screen.

I was told, by my Sacramento, California Daewoo-approved repair dealer, that I needed to pick up my TV, call an 800 service number, and they would send out a box and repair it for "free."

Obviously, my Laotion born repair dealer fed me a "line." I, indeed, got the same line as the rest of you. I pay them (Daewoo) $500, they send me a box, I package up broken TV, and send it back to them.

BUT, from what I've read from this forum, it does appear that EVERYONE who has chosen this option is pretty happy with what they've received. Is that the case? I think I just might do this, if I continue to hear good reports about the refurbished replacement sets.

I've had no problem with Customer Service, although I have been demanding a free repair. They must be laughing at me in that New Jersey office.

Any other stories to share? I'd like to hear them...

I've been bugging him for the past few days, demanding free repairs! I've already fired off a couple of email messages (indignant messages I might add), one fax message and a letter. They all essentially say the same thing. Why should I pay them $500 to fix a TV that broke down after two short years, especially since this appears to be a DEFECT among many DTS-42 owners.

I did receive a reply to my fax message today at work. I will print it out for you to share the word. This is what it said:

"We charge a flat fee of $500.00. This includes shipping, labor and parts. The shipping alone exceeds $500. The warranty is one year parts and labor. Daewoo does not make any money on this repair. If you would like to take advantage of this offer, please call 1-800-323-9668. Thank you."

This does not appear to be Ed Arci's handwriting, unless Ed writes like a woman. Women, on average, have much better handwriting skills than men. This message was written on the bottom of the second page of the original complaint letter that I faxed to Daewoo this morning. The complaint letter I faxed was typed on a computer. The response, as I indicated, was handwritten.

I wish there was some way to contact the people who did receive TV's back from Daewoo. I'd like to hear more!

All I can tell you, Mr. Bird, is that I got mine repaired under warranty just about a year ago (or was it 2 years ago, I forget). It failed in the usual manner just short of the 1 year warranty expiration. They were OK to deal with but it took a bit of prodding and time,- not too excessive really.

It went away a NEC and came back as a Pioneer. So far it has been fantastic. Hope it keeps up.

The $500.00 repair is a tough call. You can get a new one with similar specs for less than $1000 (Panasonic even) or a 1080p LCD for less than $1,500 if you shop around and catch a deal. (I'll probably get one of those LCDs one of these days.) Then again, $500 to air ship/repair/air ship your TV isn't outrageous either.

Let us know what you do, and good luck.

OK, now this is getting quite interesting...Daewoo Customer Service is singing a somewhat different, and confusing tune. I can understand why this thread got started to begin with.

Briefly, if you read my first post above, I printed out an offer that they faxed back to me. It was a handwritten offer on the original complaint letter that I faxed to Ed Arci. The offer instructed me to call the following 800 customer service number, which I decided to do today.

I spoke with Linda H. Linda patiently explained the details of the offer. BUT, she said the TV would be "repaired" and NOT "refurbished." She also told me there was "NO WARRANTY" on parts, labor, service, anything.

At that point, I told her about the handwritten offer that had been faxed to me. She disputed it. I told her I had it in hand, gave her the fax identification code it came from, and sure enough, it was from the Daewoo America service office in New Jersey.

She wanted a copy of that original letter, with the handwritten offer, which I faxed to her at a different number.

Five minutes AFTER I got off the phone with Linda H., a service tech from Daewoo called. He asked me for a fax number. Told me he would be "faxing instructions" right away on how to package the TV, and then told me the TV would be "refurbished" because it was DEFECTIVE to begin with and could not be repaired.

That call made me feel somewhat better, but at this point, I have not received that letter. I wonder if the original, handwritten offer sent to me yesterday by Daewoo is now causing some angst in the corporate office....

Hmm....Stay tuned for more installments in, "As the Daewoo Turns...."

Update....Sunday, 12-10-06, and still no box from Daewoo. How long does it take to ship a freaking box anyway?

Update....Monday, 12-11-06....Daewoo shipping box shipped to Idaho??? HEY! I'm in California! Routing mistake discovered just today. It will probably be a week or longer to get this damn box.

Damn. I so much wanted to get this thing back in time for the NFL Playoffs. It now appears I won't see a refurbed TV until the start of baseball season!!!

Coming up on six (6) months with our refurbed Daewoo. So far so good!

Thank you elwood. If you know of any others who also have similar success stories, please have them post here.

Update: Shipping box arrived 12-15-06, 15 days AFTER it was originally shipped (UPS mistake). TV is now packaged and ready to ship out. I will call Daewoo tomorrow to arrange pickup.

Update 12-18-06! That was fast. Less than three hours after calling Daewoo to arrange for pickup, someone came out and picked up the boxed TV.

Oh yes, like the rest of you, the box that was shipped to me had been used numerous times. It took quite a bit of tape to make that thing seaworthy!

Based upon what I've read in this forum, repairs appear to take no more than two or three weeks. Of course, we're coming up on a holiday weekend, so that may delay things.

I'd love to have this thing back for the first round of the NFL playoffs, but that may be asking a bit much.

Sorry to be dominating page 5 of this thread. But, six months from now, I hope someone finds this.......useful....

Many months after my red, green , blue line issues 'repaired', the TV is still working GREAT!

I gave my father-in-law a 42 inch Daewoo plasma (forget the model #) for his 50th birthday in July of 2005 ... got it for $1290 on sale at Fry's, and declined their extended warranty because it was almost 50% the cost of the TV (they wanted $500).

Around September of 2006, he got a vertical green line about 6-8 inches over from the left side of the TV, and of course it was out of warranty by then.

I located this thread and showed it to him. I'm not sure if he called or e-mailed Daewoo, but he stated what he was experiencing, and that he had read several other people had the same or similiar problems.

Daewoo sent him a box (he packaged the TV himself) and had it picked up. About 6 weeks later, the replacement came. It was the same model, and it's either brand new or a very well done refurb. It's been in service now for about a month, and the picture looks great (well, as good as you can expect for a $1290 Daewoo).

Anyway, I just wanted to point out that at no point did Daewoo even mention the $500 repair fee that others have heard ... this was all done for free outside of warranty. I'm sorry, but I don't know who he corresponded with (doubt he remembers either by now).

Daewoo must have some sort of cutoff regarding warranty, because most of us on this thread got the $500 line. In my case, my DTS42 was two plus years old. Bob, your father may not have been charged because the TV was barely a year old. I'm not really sure. But, most of us were fed the same line from Daewoo. If you look at previous posts in this thread, some owners reported that credit insurance covered the $500 fee. But, there was still a fee involved.

It appears that Daewoo has discontinued the sale of this model due to this built in defect. Although it's clear this model suffers from the same defect, Daewoo refuses to this day to even acknowledge there's a problem. That's customer service for you.

After shipping the TV out on December 18th, 2006, I have yet to hear from Daewoo. Wasn't expecting this quick of a turnaround, but it appears this refurb job can take anywhere from two to six weeks.

Update: 1-3-07. Television has been repaired and shipped back to Sacramento. Daewoo has taken a $500 chunk out of my credit card. TV will be delivered to my home tomorrow, and will be hooked up in time for WILD CARD weekend!

I hope this was worth it!

Update: 1-3-07. Television has been repaired and shipped back to Sacramento. Daewoo has taken a $500 chunk out of my credit card. TV will be delivered to my home tomorrow, and will be hooked up in time for WILD CARD weekend!

I hope this was worth it!

As a fellow Sacramentan, it was well worth it for me!

As a fellow Sacramentan, it was well worth it for me!

Thank you for the feedback!

Update: 1-5-07. Refurbished Daewoo was unpacked last night and hooked up in the garage. We had to split the cable signal to get an additional line, but even with the degraded cable signal, the TV looks and sounds awesome!

This does not appear to be the TV I shipped back to Daewoo however. I noticed some scratches on the upper left hand corner of the set (the plastic case, not the screen), that were not there before.

Other than that, problem resolved! Picture is beautiful. No more splotchy red lines! Is the $500 investment worth the trouble? Only time will tell.

At this point, I'm going to leave this board. I won't check it often, unless of course, something happens to the TV.

If someone finds this thread later as a frustrated Daewoo owner with a similar DTS42 problem, please email me at billbird2111@yahoo.com. I check that account every single day, multiple times per day.

To my fellow Daewoo owners, thanks for posting your experiences on this thread! It helped out an awful lot. The internet is truly a wonderful place to meet new people and share experiences on a variety of topics. I would not have known about this special program without this thread. My thanks again.

I have the same problem except we have a thousand lines going through our screen. Can hardly see the TV picture anymore. Is Daewoo still replacing these TVs? They are complete junk. First lines appeared right after the warranty expired, CompUSA blew me off. Anyone getting responses from Daewoo? :mad:

Well... if you read many of the previous posts, there have been a good number of favorable responses and replacement experiences when dealing with Daewoo. I've now had my replacement much longer than the original and have had no issue. I've heard of no one that has replaced the original having issues with the replacement.

Hey All,

What a mess this has been. Just read the whole thread. I wonder what happened with Brad5161. I bought the DTS-42 in November 2004- vertical colored lines started appearing six months ago. I had sold the unit to a buddy and he had the unit replaced through the CompUSA warranty. The Daewoo has sat idly since.

I've heard about the 500 fix and was wondering if anyone has had their unit repaired elsewhere. I live in Manhattan, NYC and was curious if it could be cheaper to have it repaired for less and use it as a second display or if I am better off calling the 800 number and giving it a go.

I'm going to give my MBNA Mastercard a call and see if there was an additional warranty available as well.

What a f*&king fiasco this has been. Given my horrible disposition in handling affairs like this, i.e. it ruins my life as I obsess on revenge etc., I got nervous reading these posts.

Dino

Going on two months now with the Daewoo repaired DTS 42, and everything has been great.

Is this a good investment right now? Yes. Show me where else you can get a 42 inch Plasma for $500.

Will it be a good investment in two years? Probably not. Prices for these TV's are slipping all the time. I fully expect to see brand new 42 inch Plasma's selling for $499 in another two or three years.

You don't buy electronics to make money. It's the experience.

6mths for me...still working good.

The Daewoo is hanging in there. Although dramatically falling prices keep us looking at the 50" sets, it is tough to rationalize while this 42" hangs in there.

Hope the rest of you are having similar positive results.

TV has been a Godsend since I first plugged it in. Picture remains sharp and clear. Best garage TV that money can buy, even with a severely split cable TV signal.

Mine has been going strong for three months. No problems to report here.

Garage?

Gee, I hope you keep it reasonably dust-free :) .

Company for misery?

Mine started doing this in the last couple of weeks - I noticed it last night.

I purchased mine back in July of 05 (thank you on-line credit card statements!)
so it's well out of warranty, but within the 'double the manufacturers warranty
from my Visa card' - so I am expecting to get the $500 back.

Only difficulty is - Daewoo says they can't give me a repair estimate, only charge
me to repair (or rexxxx).

Taking it to the Daewoo corporate office - estimate is not too much to ask for.

Once I send in a few pieces of paper to Visa they should authorize the repair
and reimburse the $500. So I don't have to frown...

Maybe they'll refill the plasma when it's in NJ - we've been enjoying it for the last
almost 2 years, so some of the plasma must have worn out by now ;-)

Daewoo says approx 2 weeks roundtrip - that's impressive, if it's true.

Will keep you posted.

--SRL

SRL,

Don't be surprised if you get back the original shell of the TV jammed with brand new components. It's a complete refurbishment, and it's done well so far for most of us that had the same problem. There was another owner on here with audio problems, and he didn't have the good fortune that we had.

TV continues to work fine (yes, in the garage, where I keep it "dust free")

Bill

Hello Daewoo Owners, Count me in as a member of the US Daewoo DT42 Plasma Colored Line Team. I developed mine just a few weeks ago. Now, before I go into details, I have to say that my experience, so far to date, has been completely acceptable. I would even go as far as "Very Good". The Customer Service Rep I have been dealing with after obtaining my RMA is Ivan and this man is absolutely, positively, STELLAR. I know that I have had a few issues, and this man says let me make a call, or let me check on something and he flat out does EXACTLY what he says. I get my callbacks every time, onetime.

Most of what everyone has stated on here seems to be the “real deal”. Some current facts in dealing with my case.
No one will ever admit there were an engineering/ design flaw. If you get the right person you can get them to chuckle about this model. Several times I get someone to make an under the breath statement as I say “ I guess you thought you wouldn’t see any more of these huh?” or “Well I see on the internet that this model had a huge issue?” and you get back “Well I have processed a few of this model” that kind of thing.
When I first called I did NOT get the we will get back to you statements so many have stated in the past. I got a professional service rep that processed my information promptly and efficiently. She asked for the normal stuff you’d expect, along with Serial Number, Model number Description of problem etc. I was issued an RMA Case number right then and there. I was also given a FAX number to send over a copy of my Sales receipt, which I did within the hour. OK, I was told that upon approval of my warranty status, they would be sending me a box and when I had received the box and packed it up to call back and they would send out their freight handler, Pilot on East Coast, and they would send someone to pick it up. OK end of first phone call.

A week had gone by and I had heard from no one and figured it would be time for a follow up call to DA|EWOO. I called, gave them my RMA info and she found me promptly. She was able to see in my notes that I had FAXED my receipt, Allen was the gentleman processing it and that is where we were at. She said he is busy and she saw nothing that should be an issue, give it some more time. I made this call on a Wed afternoon. Friday afternoon I received a detailed letter stating that my TV was covered under warranty, that they would be sending a box, pack it up and call Daewoo back and they would dispatch the freight company to pick it up.
Monday Afternoon arrives (Fri-Sat-Sun-Mon) and along came UPS with my box. It is Official; I know I am a member of the club because my box is indeed, BEAT TO HELL. I had two of the Injecta Foam Components to place the screen on and around where wrong, so I had to put some right bottoms on the left top etc. But I got it boxed and called them back on Monday, same day, and said to please send out the freight handler.

Two days went by and we had had a power outage for about 40 hours so I figured I better call DAEWOO and see if I had missed the Freight Company’s call. And here is where Ivan steps in. He said according to the notes all is fine, but he would still like to check into it. I said “Hey I’m not complaining, it is certainly still within reasonable time frame so I am OK.” Well he said he wanted to see if he couldn’t speed it up, and he would call me back. 2 Hours later, he calls me back with a Pilot Shipping number and apologizes that he couldn’t schedule the pickup only the owner who would be at the home could do that. He gave me a number to call and I hung up, thanking him completely. He gave me his number and an extension and said call me with any issues. Well I gotta tell you, after what I had been reading here, I figure I am in some kind of time warp!

SNAG TIME, Minor Snag.
Pilot answers the phone and the young lady in their Glen Bernie, MD location pulls me up immediately. BUT, she informs me she is under strict instructions from DAEWOO to not pick up the defective unit until they have the replacement unit at their location. DAEWOO wants to obviously keep their transportation charges down. Perfectly agreeable with me, of course, I’m seeing speed coming into play. I call Ivan back and he says he has never heard of that and does not understand this at all. He says he will find out and call me back. Sure enough, 2 hours later he calls back, gives me a contact name and number and says to call them up and schedule the pickup. He explained that certain items are routinely swapped out, but Plasma TVs really do not fall into that category and the Pilot freight person was right, but wrong in my case. Perfectly acceptable. I did put all this down so if someone hears this same line, they will be ready.
I call on Thursday and am told there is one day left in the week, will Friday be OK. Sure enough, please come and get it. I was told between 12pm and 5pm. Well they showed at about 1:45pm, polite and professional guy. I did help him to get it into the truck, had I have been unable to help I wonder what he would have done? Anyway, it is now, “in the loop”
I feel fairly comfortable that in 2-3 weeks I should have the well publicized “Old Case, New Pioneer Innards” and be a happy camper. Anyone have any issues, please email me, I would be glad to help you out in the future, although these cases should be fairly well dwindled down by now. I’ll keep you all posted.

I hope this was not ridiculously detailed, but I wanted the next person to know “The Deal” and be ready. But I will say one more time, So Far This Has Been Just Fine and I would Actually Say Great.

SRL,

Don't be surprised if you get back the original shell of the TV jammed with brand new components. It's a complete refurbishment, and it's done well so far for most of us that had the same problem. There was another owner on here with audio problems, and he didn't have the good fortune that we had.

TV continues to work fine (yes, in the garage, where I keep it "dust free")

Bill

Filed all the papers w Visa today so I don't think I'll be out the $500, but was sitting here thinking I probably won't ever buy a big ticket Daewoo item again.

If I had to pay the $500 myself - I would prob live w the single blue line at the right edge of the screen. Oh, and .. never buy a big ticket Daewoo item again.

Their defect, someone else pays.. -> their reputation shot.

--SRL

Yours was under warranty? It died w/in a year and you're still happy? Wow - you're an exceptionally friendly customer.

Hello Daewoo Owners, Count me in as a member of the US Daewoo DT42 Plasma Colored Line Team. I developed mine just a few weeks ago. Now, before I go into details, I have to say that my experience, so far to date, has been completely acceptable. I would even go as far as "Very Good". The Customer Service Rep I have been dealing with after obtaining my RMA is Ivan and this man is absolutely, positively, STELLAR. I know that I have had a few issues, and this man says let me make a call, or let me check on something and he flat out does EXACTLY what he says. I get my callbacks every time, onetime.

Most of what everyone has stated on here seems to be the “real deal”. Some current facts in dealing with my case.
No one will ever admit there were an engineering/ design flaw. If you get the right person you can get them to chuckle about this model. Several times I get someone to make an under the breath statement as I say “ I guess you thought you wouldn’t see any more of these huh?” or “Well I see on the internet that this model had a huge issue?” and you get back “Well I have processed a few of this model” that kind of thing.
When I first called I did NOT get the we will get back to you statements so many have stated in the past. I got a professional service rep that processed my information promptly and efficiently. She asked for the normal stuff you’d expect, along with Serial Number, Model number Description of problem etc. I was issued an RMA Case number right then and there. I was also given a FAX number to send over a copy of my Sales receipt, which I did within the hour. OK, I was told that upon approval of my warranty status, they would be sending me a box and when I had received the box and packed it up to call back and they would send out their freight handler, Pilot on East Coast, and they would send someone to pick it up. OK end of first phone call.

A week had gone by and I had heard from no one and figured it would be time for a follow up call to DA|EWOO. I called, gave them my RMA info and she found me promptly. She was able to see in my notes that I had FAXED my receipt, Allen was the gentleman processing it and that is where we were at. She said he is busy and she saw nothing that should be an issue, give it some more time. I made this call on a Wed afternoon. Friday afternoon I received a detailed letter stating that my TV was covered under warranty, that they would be sending a box, pack it up and call Daewoo back and they would dispatch the freight company to pick it up.
Monday Afternoon arrives (Fri-Sat-Sun-Mon) and along came UPS with my box. It is Official; I know I am a member of the club because my box is indeed, BEAT TO HELL. I had two of the Injecta Foam Components to place the screen on and around where wrong, so I had to put some right bottoms on the left top etc. But I got it boxed and called them back on Monday, same day, and said to please send out the freight handler.

Two days went by and we had had a power outage for about 40 hours so I figured I better call DAEWOO and see if I had missed the Freight Company’s call. And here is where Ivan steps in. He said according to the notes all is fine, but he would still like to check into it. I said “Hey I’m not complaining, it is certainly still within reasonable time frame so I am OK.” Well he said he wanted to see if he couldn’t speed it up, and he would call me back. 2 Hours later, he calls me back with a Pilot Shipping number and apologizes that he couldn’t schedule the pickup only the owner who would be at the home could do that. He gave me a number to call and I hung up, thanking him completely. He gave me his number and an extension and said call me with any issues. Well I gotta tell you, after what I had been reading here, I figure I am in some kind of time warp!

SNAG TIME, Minor Snag.
Pilot answers the phone and the young lady in their Glen Bernie, MD location pulls me up immediately. BUT, she informs me she is under strict instructions from DAEWOO to not pick up the defective unit until they have the replacement unit at their location. DAEWOO wants to obviously keep their transportation charges down. Perfectly agreeable with me, of course, I’m seeing speed coming into play. I call Ivan back and he says he has never heard of that and does not understand this at all. He says he will find out and call me back. Sure enough, 2 hours later he calls back, gives me a contact name and number and says to call them up and schedule the pickup. He explained that certain items are routinely swapped out, but Plasma TVs really do not fall into that category and the Pilot freight person was right, but wrong in my case. Perfectly acceptable. I did put all this down so if someone hears this same line, they will be ready.
I call on Thursday and am told there is one day left in the week, will Friday be OK. Sure enough, please come and get it. I was told between 12pm and 5pm. Well they showed at about 1:45pm, polite and professional guy. I did help him to get it into the truck, had I have been unable to help I wonder what he would have done? Anyway, it is now, “in the loop”
I feel fairly comfortable that in 2-3 weeks I should have the well publicized “Old Case, New Pioneer Innards” and be a happy camper. Anyone have any issues, please email me, I would be glad to help you out in the future, although these cases should be fairly well dwindled down by now. I’ll keep you all posted.

I hope this was not ridiculously detailed, but I wanted the next person to know “The Deal” and be ready. But I will say one more time, So Far This Has Been Just Fine and I would Actually Say Great.

Well I got my DAEWOO DTS-42 back and its working just great. My biggest concern now is this. It is my old case as the serial number has not changed. I am worried because I do not see any indication of a complete rebuild as others have stated. My receipt shows that one part was replaced, a module of some sort (warranty no paperwork not in front of me). Everyone says they see the PIONEER word inside the case from the rear, I do not. So my thoughts are "Did they just replace a known bad part with a new one and hoping to get me through the 7 months or so left in warranty. Then I blow up like everyone else and may not even have an opportunity to get a $500 rebuild. I am going to call Ivan "My CSR " (Excellent service from this guy and it should be noted) and see if he can find out what was actually done to mine and have them note the account.

I am also willing to say the whole event went fairly smooth. When you take into account that they had to process an RMA, send out by UPS a "suitable box" for the return, then coordinate the pickup by Pilot Freight, get the unit and do the repair, get it sent back out and then delivered, expecting perfect is a bit much. After about 2 weeks to the day that it was picked up, I called DAEWOO just to see if it was coming along and try and get a delivery date of some sort. The girl on the phone tells me that my TV was already shipped back out 3-4 days after receipt and I should already have it. They told me to call Pilot Freight and then we find that Pilot had been trying to reach me. "We have been leaving messages". Well I am home all the time and no one had called me. Well come find out they had wrong number. But, on a Friday at 4pm, she arranged to have a driver drop it off on the way home. I got my TV at 11:45pm that nite so I could watch the derby.

I also should mention that the day I called and found out it should have already been shipped and back to me, I later checked my answering nachine to find a message from my CSR Ivan asking if I had gotten it back and how everything was going. This guy is stellar throughtout this whole deal.

So the service was good and turn around fast (would have been faster). Now I just need to know what kind of repair I actually have, or do I have a band aid that will last 5-6 months.

If anyone can tell me where to look for the word PIONEER or some sign that have a a refurb, please let me know what to look for.

Information for others who may come across this issue. Contact number for DAEWOO in New Jersey is 1-800-323-9668. Ask for Ivan and tell him "Ron Sent You" LOL

The procedure is simple to initiate. They will issue an RMA, give you a phone number to send a copy of your receipt. Then in about a week or so you will get a letter with details on how to send the TV in (at their cost). And you are in play.

I examined the innards of my DIEwoo closely before I shipped it off, and noticed subtle differences when I had it returned. I do see the letters of P-I-O in the lower right-hand corner of the back -- inside one of the slats, and I'm assuming it's "Pioneer." As I indicated in an earlier post, I believe I got a different shell back because it had scratches on it that were not there before. I suppose it could have happened during shipping, but unlike you, I did not check the serial number before shipping it off.

We're now nearing month six with the repaired DTS 42. The TV has been moved out of my old garage and into the living room of a new home. It will eventually wind up back in the garage of the new home -- but it's not ready for occupancy yet. Since it is the best TV I have -- it's got prime shelf space in the new living room.

But, as for you question, yes it continues to work well. There is only one minor thing that I've notice, and perhaps other people have noticed this too? On some darker scenes, or scenes shot at night, I do get a minor ripple, where black turns to purple, or spots of purple, then back to black again.

Other than that, TV works great. Is it worth the $500? So far it is. But if this TV craps out on me tomorrow, I'll be singing a different tune. There are others on this forum, including a fellow Sacramentan, who have had their refurbished sets a little longer than me. They may not know this forum has changed to a Page 6, but I suspect they'll check in from time to time like I do.

Bottom line is this: So far, so good. I've got a real nice flat screen plasma for $500. Tell me where else I can find that kind of a deal?

Daewoo seems to be fading out of existence. Their 800 number(s) are no longer active. There is a toll number to call. Not seeing any new consumer products from them.

After waiting a whole month (and paying $500 in ADVANCE to repair THEIR defect) for the box - I told them to cancel. It looks like a chargeback from the credit card co is in order, as a week later they still haven't refunded the $500.

I plan to bring this defective product to CES next year and set it up in plain view w a sign about 'Daewoo LEMONS'. Anyone care to join?

That is, unless, Daewoo steps up to fix THEIR defect on THEIR dime.

Daewoo - gone the way of FIAT. Make a lousy product, go out of business.

This 800 Number is definitely still good. I just dialed it to be sure. It goes right to the Warehouse/ Repair Facility in New Jersey

Customer Service Contact Point 800-323-9668


A word to the wise. I was fortunate to build a rapport with Cust Serv Rep and he able to really find out what was done to my unit, as I was suspicious. I received a new PLASMA Panel and that is it. The days of the $500 rip it apart and redo the insides appears to be gone the wayside. He seems to think that they are lacking staffing and manpower to do that extreme rebuild as many got in the past. My unit is working fine, but I am concerned what I will get down the line. I have warranty until Jan 2008. My Father watches it 10-12 hours a day. And it is a hard watch, soon as a commercial comes up, he is flicking the channel looking for something ekse. Getting a Stay at Home Senior a PLASMA Display was probably not a bright idea in hindsite. Then add in a COMCAST Cable Box, RCA Home Theater in a Box, and you have a recipe for complete confusion and disaster. Whoever makes the Senior Citizen HiDef single Unit will be a millionaire. I hope he can blow it up before January 2008, The PDP as it is called Plasma Display Panel could very easily just be another one of the original.

Anyway, I wanted to get this out there so someone doesnt drop $500 if they can still even get that deal and not get the Complete Rebuild that many stated that have.

Unfortunately my Contact at DAEWOO has left. He is still within the loop but at another location within GE. GE apparently has their hands in the Cust Service of DAEWOO I found out.

Wow,
Found this post after trying to find a solution to the lines in the screen of my DTS-42. Any other recent "success" stories with getting this fixed with the flat-rate "warranty" repair?

I believe that I am the last one or, in the last 2, that have had it happen. I think my posts were pretty detailed so there is not much more I can tell you. I will say that mine is still working great, although I still feel I did not get the "full rebuild" that may have talked about. But, then again, I was lucky and was completely under warranty. So, my worries start around January.

The problem I feel you may have on the $500 rebuild, as my contact at DAEWOO said to me before he left, was that DAEWOO did not have the kind of staffing they had back when these really were at their problem "Heyday". All I can say is call them up and start the procedure.

Customer Service Contact Point 800-323-9668

They know this model has a problem, there evidently was not enough to make it a public spectacle for a recall, but they know it was bad.

Please keep us posted. Id love to know what I will find after the warranty is over in January. I will monitor the thread as well, and if I see something that I may have some further input on, Ill pop in and help you out.

I wish you all the best

Ron

Wow,
Found this post after trying to find a solution to the lines in the screen of my DTS-42. Any other recent "success" stories with getting this fixed with the flat-rate "warranty" repair?

Lots of success stories. My DTS 42 is just fine -- just dandy. Nearly a year old now on the new parts, and still working like a dream.

Tell me where you can get a brand new 42-inch Plasma for $500? Prices have dropped, but not that much. :D

It's a good deal. Just follow the advice of those who have posted before you. You'll do just fine.

The Daewoo DTS-42 is still working like a DREAM. Best TV in the house, bar none.

We have a 32-inch Plasma in the garage, and the Daewoo in the living room.

The $500 deal was well worth it.:)

It's now two years and running since I went for the Daewoo repair job, and the TV continues to work just fine. No problems. No lines. Perfect resolution. It's the main TV in the house still.

For the first time ever, I noticed that Fry's was selling 42-inch flat screen Plasma TV's this year for $598. That's the cheapest I've seen them. And, I expect that by the middle of this year, we'll probably see the price fall below that magical $500 mark.

At that point, the days of the "$500 deal" will be over. It would be much wiser to just purchase new, rather than try to repair the DTS 42. I've seen these TV's from time to time on Craigslist and on EBAY. But the sellers want far too much money for a Plasma TV with "screen issues."

Count me as a happy Daewoo owner. Yes, the TV they produced sucked big time. But at least they owned up to the problem and provided a fix. Not everybody does.