The 6416 is identical to the 6412 except for the size of the drive. The 6416 has a 160 GB drive and the 6412 has a 120 GB drive.

The 341x boxes are the same as the 641x phase III boxes except that they don't have analog tuners. To use them, your cable system needs to support ADS (analog-digital simulcasting).

Jerry,

Are you sure the 6416 has an analog turner? I have read some reviews that only refer to digital and hd channels.

The QIP6416 has no analog tuner, but includes an IP tuner that uses frequencies from 1.125GHz to 1.425GHz.-- This is from the wiki link.

Thanks

Yes, I'm sure the DCT6416 has analog tuners. The QIC6416 doesn't, but that's an entirely different animal and is used for Verizon FiOS service.

Okay, Thanks. I probably was reading reviews of that unit for the Verizon service.

I think I will go with the DCT6416. Hopefully my Comcast office in South Jersey has this model.

Thanks again!

Guys,
Hopefully someone can help me here. I've got a DCT 3412 and I'd like to record some of my programs off the DVR. I've installed the latest firestb drivers, and then I connect the firewire cable. It automatically detects everything, but when it goes to install the panel driver, I get an error "This device cannot start (Code 10)" The tuner driver installs fine, but because of the panel driver, capdvhs won't work.

I've tried uninstalling and reinstalling a few times to no avail.

(Using WinXP, and used the installation instructions from page 1 of the firewire recording thread.)

Am I doing something wrong or missing a step? Anybody have any suggestions?

Yes the Tivo software will be running on both the 64xx and 34xx series Moto boxes. The new Panasonic box is now believed to only contain "two" live TV tuners instead of three tuners sadly to say. Also this Panasonic box will get Tivo software but it will happen "after" the Moto boxes get it. Latest timeframe for the Panny boxes to get Tivo software is around late 2007 to early 2008 (about the sametime that Scientific Atlanta boxes get the Tivo software) so it will be a wait. But these Panasonic boxes will have the latest and I mean the latest version of iGuide which is dubbed the Java iGuide and I'm hearing this guide will be light years better than the latest version of iGuide available today.


Are Panasonic boxes going to be available w/o the Tivo software as well?

Mine works like a champ. Maybe you need some help hooking it up.

You're saying there's no lag time from the remote?

So I guess from what I read I should want the 6412 phase III box for now. This way I can still receive analog channels via the HDMI connection. The 6416 has a bigger hard drive but I wouldn't get any analog channels. ??

Doubt you'll have much choice...

Nope. It's hooked up just fine. Digital output on SD channels is horrible--even worse than the 6412 I used to have. And I still have the remote response issue where the box won't process any inputs from the remote for 20-30 seconds.

That's the single worst problem with these DVRs. Is the Tivo software likely to have any effect on this?

That's the single worst problem with these DVRs. Is the Tivo software likely to have any effect on this?

That remains to be seen. These boxes have two sets of code: firmware, which handles the low-level functions of the box, and software, which implements things such as the user interface and program guide. I believe the Tivo code only replaces the box's software, so if the problem lies in the firmware, or is a hardware limitation, then the Tivo code won't fix the remote lag issue.

That remains to be seen. These boxes have two sets of code: firmware, which handles the low-level functions of the box, and software, which implements things such as the user interface and program guide. I believe the Tivo code only replaces the box's software, so if the problem lies in the firmware, or is a hardware limitation, then the Tivo code won't fix the remote lag issue.

I'm pretty sure it's a firmware problem, since we have the same problem here in Washington State with the Microsoft guide software. Also, it's reasonable to think that this would be something the firmware would handle.

I'm hoping this question has been addressed but have been unable to locate any answers. Since Comcast completed an upgrade in my area some months ago, I have been unable to receive any picture using an HDMI connection on my plasmas unless I turn on my TV 1st wait a few seconds and then turn on my 3412 or 3416 cable box. Iget a green screen if the box is turned on 1st or left on and then attempt to turn on the TV. Any information on a quick fix would be greatly appreciated. BigV

I'm hoping this question has been addressed but have been unable to locate any answers. Since Comcast completed an upgrade in my area some months ago, I have been unable to receive any picture using an HDMI connection on my plasmas unless I turn on my TV 1st wait a few seconds and then turn on my 3412 or 3416 cable box. Iget a green screen if the box is turned on 1st or left on and then attempt to turn on the TV. Any information on a quick fix would be greatly appreciated. BigV

This is a well-known and documented issue. It needs to be addressed in a Comcast firmware update. There is no quick fix other than turning on your TV first, or unplugging the HDMI cable and plugging it back in.

This is a well-known and documented issue. It needs to be addressed in a Comcast firmware update. There is no quick fix other than turning on your TV first, or unplugging the HDMI cable and plugging it back in.
Can someone point me to some of the other posts or threads regarding this issue?

Anyone know if its possible to have 2 different TV's hooked up at the same time on a 3412?
I want to use my existing HDMI hookup to my DLP, and the Component output to a Projector i have coming. Both will be able to receive the 1080i signal from the 3412.

Can someone point me to some of the other posts or threads regarding this issue?

You obviously don't trust Jerry's advice. Do a search in this thread to find the same answers several times. Someone else would have to do the same search to point you other posts and threads. You'll also find in the 6412 thread.

Anyone know if its possible to have 2 different TV's hooked up at the same time on a 3412?
I want to use my existing HDMI hookup to my DLP, and the Component output to a Projector i have coming. Both will be able to receive the 1080i signal from the 3412.

All outputs are active simultaneously.

Anyone know if its possible to have 2 different TV's hooked up at the same time on a 3412?
I want to use my existing HDMI hookup to my DLP, and the Component output to a Projector i have coming. Both will be able to receive the 1080i signal from the 3412.
It should generally work fine. All outputs are always active. The component will match the HDMI/DVI resolution. The S-Video/composite/RF will be downconverted to 480i.

Can all shows from a 3412 or 3416 be recorded to an external PC tuner capture card via the S-Video connector? Or are some shows flagged to prevent copying to an external device? Thanks!

I have not had any problems recording shows from my 3416 to my OnAir -GT via the S-Video connector.

Can someone point me to some of the other posts or threads regarding this issue?

Is this the same as the problem with a screen full of snow?
I just started using HDMI on my Samsung DLP, and at times when I turn on the TV, all I get is snow.
What's the best way to deal with this?
Thanks.

i have the 3412 hooked up to my onkyo a/v reciever via an optial cable, however sound is pretty low. is there a digital audio ouput option on this box that i can set to improve sound to my a/v reciever? or is there a better audio settings that i can set to on the box? thanks

i have the 3412 hooked up to my onkyo a/v reciever via an optial cable, however sound is pretty low. is there a digital audio ouput option on this box that i can set to improve sound to my a/v reciever? or is there a better audio settings that i can set to on the box? thanksIsn't the whole point of using the digital output so that you can control the audio with your receiver?

Is this the same as the problem with a screen full of snow?
I just started using HDMI on my Samsung DLP, and at times when I turn on the TV, all I get is snow.
What's the best way to deal with this?
Thanks.

Yes, it's the same issue.

There are only two ways to deal with it:


Turn the TV on before you turn on the cable box.
Unplug and replug the HDMI cable.


This will hopefully be fixed by Comcast in a firmware update.

With my DLP, all I needed was to re-select HDMI input #1 and it worked fine.

Yes, it's the same issue.

There are only two ways to deal with it:


Turn the TV on before you turn on the cable box.
Unplug and replug the HDMI cable.


This will hopefully be fixed by Comcast in a firmware update.


you forgot a 3rd one don't turn off the the cablebox.

ajwees41

i use a dvi-hdmi cable with my 3416 and I have to unplug the hdmi from the box every few days to get rid of the stuttery-playback that seems to start every 48-72 hours. is this related to the above problem?

Yes, it's the same issue.

There are only two ways to deal with it:


Turn the TV on before you turn on the cable box.
Unplug and replug the HDMI cable.


This will hopefully be fixed by Comcast in a firmware update.
Don't hold your breath. I contacted Comcast about the problem, and was told that they do not support HDMI connections -- only component video. :rolleyes:

Yes, it's the same issue.

There are only two ways to deal with it:


Turn the TV on before you turn on the cable box.
Unplug and replug the HDMI cable.


This will hopefully be fixed by Comcast in a firmware update.

If you run your DVR through a audio/video receiver, just change imputs for a second.

Forgive me if this is a question that is asked way too often, but it's kind of difficult to find good keywords to search for. Does anyone have opinions about the Pros and Cons of leaving a 3416 box on continuously? I am (fortunately) not having any HDMI issues, but this often comes up as a solution to the problem of what to do when programming activities on Logitech Harmony remotes (e.g. the box needing to be ON to record, etc.). I recently swapped a 6412 II for the 3416, but I found that the 6412 used to get pretty hot, so I thought shutting it down was probably a good thing. Has anyone encountered problems they think might be related to leaving the box on?

TIA,
JJ

Don't hold your breath. I contacted Comcast about the problem, and was told that they do not support HDMI connections -- only component video. :rolleyes:

They probably don't "support" HDMI due to all of the tech support calls they'd have to handle related to this problem. It's easier to just tell the customer they don't support something than to tell them how to work around a problem.

I suspect Comcast will "support" HDMI again when they fix this issue, but you're right, I'm not holding my breath.

Forgive me if this is a question that is asked way too often, but it's kind of difficult to find good keywords to search for. Does anyone have opinions about the Pros and Cons of leaving a 3416 box on continuously? I am (fortunately) not having any HDMI issues, but this often comes up as a solution to the problem of what to do when programming activities on Logitech Harmony remotes (e.g. the box needing to be ON to record, etc.). I recently swapped a 6412 II for the 3416, but I found that the 6412 used to get pretty hot, so I thought shutting it down was probably a good thing. Has anyone encountered problems they think might be related to leaving the box on?

TIA,
JJ

Both Comcast techs and people in the forum seem to agree that it is better to leave them on all the time. It is apparently designed with this in mind. As long as it has proper ventilation it should be fine. I don't have a 3416, but I have a 3412 and had a 6412 and I never turn them off. They are hotter than room temperature but that is okay. I don't have it in a cabinet, so it gets air circulation from all around, except the bottom (stacked on top of a pre-historic VCR)

I think a couple of people mentioned using laptop cooling pads. I have not used them so I don't know if/how effective they are or if they are recommended by Comcastic.

Turning it off does little for heat. All that powers down is the display. The video is blanked and the audio is muted. The only heat reduction comes from the drive not seeking, and that is rather small.

Forgive me if this is a question that is asked way too often, but it's kind of difficult to find good keywords to search for. Does anyone have opinions about the Pros and Cons of leaving a 3416 box on continuously? I am (fortunately) not having any HDMI issues, but this often comes up as a solution to the problem of what to do when programming activities on Logitech Harmony remotes (e.g. the box needing to be ON to record, etc.). I recently swapped a 6412 II for the 3416, but I found that the 6412 used to get pretty hot, so I thought shutting it down was probably a good thing. Has anyone encountered problems they think might be related to leaving the box on?

TIA,
JJ

Not sure about the answer to your question, but I doubt it makes much difference as the hard drive is always on. If you are implying that the unit has to be on to record, you are wrong. It only has to be plugged in as that section of the DVR never shuts off regardless of the on/off switch. Unlike Replay TV recorders, it does turn on the user section light when recording a scheduled show and does not shut it off after it is finished recording. It is annoying to me as it adds one more light that is lit when not in use. The unit being on interferes with my Harmony remote which assumes all units are off when starting out on a new session.

Thanks for the replies.
If you are implying that the unit has to be on to record, you are wrong. It only has to be plugged in as that section of the DVR never shuts off regardless of the on/off switch. Unlike Replay TV recorders, it does turn on the user section light when recording a scheduled show and does not shut it off after it is finished recording. It is annoying to me as it adds one more light that is lit when not in use. The unit being on interferes with my Harmony remote which assumes all units are off when starting out on a new session.
Not only does it turn itself on (by on, I mean ouptutting video and audio) when beginning a recording, it also complains (displays a warning message) if you attempt to power it down while it is recording. I agree that there's no reason it should need to be on; it just needs power to the hard drive. But, for some reason, they chose to design it so that it only records while it is on.

Or am I missing something?

Ok - so I've read all about the green screen errors, but on my Moto DCT 34xx's (a 12 and 16), I am having a problem connecting my Hitachi 51F510 via HDMI. I get a message on the display that looks like DVI and then HDCP. It worked with a 64xx before with a DVI to HDMI and works fine with my Oppo 971.

Oh yeah - both boxes work fine with my Samsung 23" LCD. The 51F510 specifically states that it has HDCP compliancy. Any ideas? Comcast wants me to exchange the boxes (what else is new).

Thanks for the replies.

Not only does it turn itself on (by on, I mean ouptutting video and audio) when beginning a recording, it also complains (displays a warning message) if you attempt to power it down while it is recording. I agree that there's no reason it should need to be on; it just needs power to the hard drive. But, for some reason, they chose to design it so that it only records while it is on.

Or am I missing something?

I am not sure why it behaves like that, I am guessing it probably has to do with how it was designed for whatever reason. Tech products can sometimes get so twisted by changing and fine-tuning requirements and compromising that they end up with some strange designs and interfaces....

Someone with more experience on these may know exactly why...

Hello,

I just picked up a HDMI box today and got the DCT 3412/2305 platform ID 704 phase 1 model. I wanted a 6416 or at least the 3416, but my Comcast didn't have either. Are there any issues I should be aware of with this box and my HDTV?

I have a few more questions, since I had to install the box this time, and not a Comcast tech. How do I access the channels under 100 with my remote? Right now I can only use the channel down arrow key or guide to view them. Should I set my Comcast box to 1080i or 720p? My Sony HDTV is 1366 x 768. Finally for now, what should I select for 4:3 override option for best PQ? I was thinking 480p, or off.

Thanks for any help.

Issues: see the wiki book -- http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR
Channels under 100: either use leading 0's or set auto tune.
1080i or 720p: whichever looks better to you.
4:3 override: I use off, but it depends on what looks better to you.

If you do not use STRETCH mode, you may be putting your TV at risk for burning in vertical lines where the 4:3 ends on the sides.

But only for sets that are prone to burn-in.

If you do not use STRETCH mode, you may be putting your TV at risk for burning in vertical lines where the 4:3 ends on the sides.
Not an issue at all for LCD screens, only a minor concern for CRTs, and debatable for plasmas (depending on how old the screen is). In any event, nearly all widescreen TVs have an anamorphic stretch mode that works much better than the uniform stretch of the Motorola box. In short, unless you've got a really old plasma display without a good stretch mode of its own, there is no reason to ever use the stretch on the cable box.

Originally Posted by LOTL
Anyone know if its possible to have 2 different TV's hooked up at the same time on a 3412?
I want to use my existing HDMI hookup to my DLP, and the Component output to a Projector i have coming. Both will be able to receive the 1080i signal from the 3412.

It should generally work fine. All outputs are always active. The component will match the HDMI/DVI resolution. The S-Video/composite/RF will be downconverted to 480i.
Thanks for the confirmation, i got my new projector yesterday and hooked it up via component and both it and the HDMI connected DLP set work great.
The Superbowl will be twice as super this year.

If you do not use STRETCH mode, you may be putting your TV at risk for burning in vertical lines where the 4:3 ends on the sides.
This is only an issue for CRT and Plasma. And even then, only if you watched 4:3 exclusively. If you watch a mix of wide and 4:3, it'll stay even. It also helps to avoid using Vivid, or Bright, or other hyper-bright/hyper-contrast modes.

This is only an issue for CRT and Plasma. And even then, only if you watched 4:3 exclusively. If you watch a mix of wide and 4:3, it'll stay even. It also helps to avoid using Vivid, or Bright, or other hyper-bright/hyper-contrast modes.
I have no plasma experience, but my experience with rear projection and direct-view CRTs is that burn in is still an issue, even with the brightness and contrast reduced to "home theater" viewing levels, way down from showroom torch settings. This is with a viewing mix of about 70% widescreen 16x9 and 30% 4x3.

I would be cautious of any claims that burn in will not occur with CRT or plasma. I have seen otherwise.

Samsung recommends not using 4:3 for more than 20% of the total viewing time on their DLP products.

Samsung recommends not using 4:3 for more than 20% of the total viewing time on their DLP products.

Where did you see this? Please provide a link.

It was in one of the manuals with my HL-R5668W when I had it. It recommended against it if your TV put out BLACK bars. If your STB put other colors (such as the HD TIvo that DirecTV used to offer) then it was OK. I'm paraphrasing from one of the 2 or 3 manuals/pamphlets that came with the TV. I couldn't find it on the online manual for that model, but I distinctly remember reading it, because that is when I switched it to stretch on the Moto box.

I have no plasma experience, but my experience with rear projectin and direct-view CRTs is that burn in is still an issue, even with the brightness and contrast reduced to "home theater" viewing levels, way down from showroom torch settings. This is with a viewing mix of about 70% widescreen 16x9 and 30% 4x3.

I would be cautious of any claims that burn in will not occur with CRT or plasma. I have seen otherwise.

hmmm...we've been using our 4x3 Sony HD CRT mostly for 16x9, which leaves black bands top and bottom, for 4 years and see no burn-in effect when viewing 4x3 material...probably used a couple of hours a day over that period

so I'm skeptical

It was in one of the manuals with my HL-R5668W when I had it. It recommended against it if your TV put out BLACK bars. If your STB put other colors (such as the HD TIvo that DirecTV used to offer) then it was OK. I'm paraphrasing from one of the 2 or 3 manuals/pamphlets that came with the TV. I couldn't find it on the online manual for that model, but I distinctly remember reading it, because that is when I switched it to stretch on the Moto box.

I don't recall reading that in my Samsung manual, but I will check. I have had a 56" Samsung DLP for over two years now, and DO watch more than 20% 4x3, with no visible problems.

If you see it, please let us know what it says verbatim, or scan it for us.

The burn in that I see on my 16x9 CRT RPTV is slight and amounts to color variation in the pillar box areas that is mostly noticable when the entire screen is a single, light-shaded color. The main (4x3) picture area has a more yellow cast to it while the pillar box areas have a slightly bluer, brighter white.

This is not drastic, and perhaps many folks would never notice it. But I have been VERY careful with conservative settings and I still have this burn in. I have had this TV for 4 years.

It was in one of the manuals with my HL-R5668W when I had it. It recommended against it if your TV put out BLACK bars. I guess the HL-Rs had a problem in that regard. I don't recall any such notation in the HL-S manuals.

Quick question on the NON- DVR Comcast boxes.

Do any of the high definition non-DVR boxes have an HDMI connection?

If so, what is the model number? Thanks.

I don't want the noisy DVR in my bedroom, but I need HDMI for my bedroom TV.

Sorry -- this is a noisy DVR thread.

Sorry -- this is a noisy DVR thread.

Is there a thread for High Def Comcast non-DVR boxes?

Is there a thread for High Def Comcast non-DVR boxes?

I don't know, but since you're going to be limited to what your local Comcast office will provide, you should just call them to see what they have.

I don't know, but since you're going to be limited to what your local Comcast office will provide, you should just call them to see what they have.

Hah -- talking to people at Comcast is no better than talking to my 2 year old.

They give you wrong answers or different answers depending on the person who answers the phone.

Hah -- talking to people at Comcast is no better than talking to my 2 year old.

They give you wrong answers or different answers depending on the person who answers the phone.

Go to the local office and see what they have.

Go to the local office and see what they have.

This is DEFINITELY the best advice.

Interesting. I have two 3416s and don't get the out-of-sync audio on either of them when recording/capturing from the firewire. However, no matter what I hook up to the firewire, it always "breaks" the FF & REW transport functions. Not in that they don't work at all, but that FF4 and REW4 only move about a minute forward or backward in the program stream every 15-30 seconds, making it only slightly less than impossible to navigate a program. Only a power cycle (cold boot) fixes that problem and it occurs 100% of the time. All those cold boots can't be good for the box.

I too am getting this problem. It's annoying as heck. Didn't know it was related to the firewire stuff but that's exactly what i was doing, capturing via Firewire and noticed the FF/REW slowdown. Like you said a cold reboot fixed it. I'm running firmware 12.35. Anyone seen this issue on firmware above 12.35?

Anybody have an issue with the 3412 STB displaying via HDMI to DVI converter lately? It's been smooth sailing until the past few days. Alls I get now is a black screen with audio. I can display via coax fine(just that it sucks). You think it's the box or the cable or even the TV? even though the 360 via component works fine.
(At first I thought HDCP was being implemented to prevent the DVI conversion)

It's a Toshiba 30" CRT by the way. Any opinions before LOST returns on the 7th would be EXTREMELY helpful haha.

Also...if it is the box...I won't be able to get my content off my HDD will I? Unless I get the firewire working with Vista. When I tried to record via firewire before on XP MCE, I lost audio while recording but not when I was just viewing. (that still baffles me)

Thanks for the replies.

Not only does it turn itself on (by on, I mean ouptutting video and audio) when beginning a recording, it also complains (displays a warning message) if you attempt to power it down while it is recording. I agree that there's no reason it should need to be on; it just needs power to the hard drive. But, for some reason, they chose to design it so that it only records while it is on.

Or am I missing something?
There's not really any "on" or "off". The hard disk and tuners are always active. Turning it "off" just blanks the output and turns off the front panel display. Just leave it "on" all the time, it doesn't use any more power and it doesn't harm the unit at all.

Forgive me if this is a question that is asked way too often, but it's kind of difficult to find good keywords to search for. Does anyone have opinions about the Pros and Cons of leaving a 3416 box on continuously? I am (fortunately) not having any HDMI issues, but this often comes up as a solution to the problem of what to do when programming activities on Logitech Harmony remotes (e.g. the box needing to be ON to record, etc.). I recently swapped a 6412 II for the 3416, but I found that the 6412 used to get pretty hot, so I thought shutting it down was probably a good thing. Has anyone encountered problems they think might be related to leaving the box on?

TIA,
JJ


I have a Harmony remote and I haven't had any problems setting it up so that it leaves the STB on all the time. All you have to do is select the power options in your activities setup for the remote.

You cannot extract the files from the 3412. The best you can do is replay the programs and export the resulting data stream, as with the firewire technique.

I finally got the chance to try exporting a show over firewire using CapDVHS & HDTVtoMpeg2. I followed the instructions as listed here: http://replayguide.sourceforge.net/dct6412/

It seemed to work alright, except for the fact that my resulting video file appears as if its in slow motion... or more accurately, that its dropping every other frame or so. Sound is choppy as well as playback...

I had the passing thought *maybe* it was that my laptop wasn't up to snuff (Pentium M 2ghz w/ 1gb ram) but I'm pretty sure thats not the case - but correct me if I'm wrong.

Any thoughts on what it could be?

The RF output of the 3416... if I run that to the antenna input of my HDTV (the Olevia 232v), I'm just going to get a signal on Channel 3, right? There's no way to run a signal from the cable box that the TV tuner will acknowledge?

You can split the incoming coax signal and provide one as an input to the TV tuner.

I finally got the chance to try exporting a show over firewire using CapDVHS & HDTVtoMpeg2. I followed the instructions as listed here: http://replayguide.sourceforge.net/dct6412/

are you guys using the 6412 drivers for the 3412 box? i can't seem to get the capture drivers working, and i'm wondering if i'm doing something wrong...

the instructions here are for a 6412 (obviously), so i'm wondering what you all did to get it to work with your 34xx's, and what the hardware manager should show for a 3412. anybody do anything special to get this to work??

i get a message box "Error 80040217: Cannot connect SampleGrabber" when i press the "Rec." button on CapDVHS.

thanks,
scott

are you guys using the 6412 drivers for the 3412 box?

I didn't have to do anything relative to changing drivers when I replaced the 6412 with the 3412. Unfortunately, the firmware glitch in the 3412 required rebooting the box following any firewire use (to repair the FF/REW), so I've forsaken the firewire for a while.

Last night my 3416 did something it's never done before. The menus became sort of interlaced and semi-transparent...basically just looked screwed up. After trying several things, I turned it off, at which point the LED readout went to 8:8:8:8 and then blank. When I eventually got it to turn back on (didn't reset or unplug), the menus were back to normal but the guide data had reset and it couldn't access anything but the setup menus for a bit. I was afraid it had erased all of my DVR recordings, but they were still there and it quickly began repopulating the guide. Odd.

Also, my remote has stopped working (it will accept one button press, then go dead), but that probably has something to do with the fact that I dropped it a couple nights ago.

Also, my remote has stopped working (it will accept one button press, then go dead), but that probably has something to do with the fact that I dropped it a couple nights ago.
Sounds like it needs new batteries.

Sounds like it needs new batteries.

That was the first thing I tried. No dice. Maybe I'll try another set.

Last night my 3416 did something it's never done before. The menus became sort of interlaced and semi-transparent...basically just looked screwed up. After trying several things, I turned it off, at which point the LED readout went to 8:8:8:8 and then blank. When I eventually got it to turn back on (didn't reset or unplug), the menus were back to normal but the guide data had reset and it couldn't access anything but the setup menus for a bit. I was afraid it had erased all of my DVR recordings, but they were still there and it quickly began repopulating the guide. Odd.
It rebooted itself. Probably some memory got scrambled or it overheated, or something, causing the display issue. The 8888 is the front panel 'lamp' test that shows for a few seconds.

Last night my 3416 did something it's never done before. The menus became sort of interlaced and semi-transparent...basically just looked screwed up. After trying several things, I turned it off, at which point the LED readout went to 8:8:8:8 and then blank. When I eventually got it to turn back on (didn't reset or unplug), the menus were back to normal but the guide data had reset and it couldn't access anything but the setup menus for a bit. I was afraid it had erased all of my DVR recordings, but they were still there and it quickly began repopulating the guide. Odd.

Also, my remote has stopped working (it will accept one button press, then go dead), but that probably has something to do with the fact that I dropped it a couple nights ago.


This has happened to me 5 or 6 times in the past two weeks. The only detromental effect is the 45 second reboot delay and the temp loss of guide data. Is this a new bug, or do I have a bad box???

joe

Is this a new bug, or do I have a bad box???

Spontaneous reboots seem to be standard with the 3412/3416 12.35 firmware and Microsoft guide in Washington, but I don't know if it's the same elsewhere. Here, Comcast will roll back the firmware to 12.31 and the problem is eliminated.

Spontaneous reboots seem to be standard with the 3412/3416 12.35 firmware and Microsoft guide in Washington, but I don't know if it's the same elsewhere. Here, Comcast will roll back the firmware to 12.31 and the problem is eliminated.

I'm on my 3rd box due to this issue and the Comcast tech finally tells me he can fix it with the firmware rollback... well at least I now have a brand new 3416. :rolleyes:

Has anyone experienced any negative issues with the rollback, especially related to HDMI? I've been hesitant to have them do it without knowing what unintended consequences may be lurking...

I've been using the 3416 for about a week now. Last night it did something odd. I was watching a recorded program and, after fast forwarding though some commericals, I hit "play" and lost the audio. The video was fine. I rewound and fast forwarded a couple times...still no audio. I had to stop the program, go back to the program list to resume the recording and the audio came back. Is this normal? Well, obviously abnormal ...but is it typical?

lost the audio. The video was fine.
I have had the same thing happen to me with the 3416 but on live shows.
Seems to happen every so often.
Watching a show, everything is fine and then the audio will stop but video remains.
I just turn the channel and then back and it is fine.
Annoying.

I have had the same thing happen to me with the 3416 but on live shows.
Seems to happen every so often.
Watching a show, everything is fine and then the audio will stop but video remains.
I just turn the channel and then back and it is fine.
Annoying.The trick I use is to depress the source selector button on the remote for my receiver and that usually restores the audio.
YMMV

The trick I use is to depress the source selector button on the remote for my receiver and that usually restores the audio.
YMMVI'm asssuming you mean your audio receiver....just reselect the input for the DVR?

Yep

It rebooted itself. Probably some memory got scrambled or it overheated, or something, causing the display issue. The 8888 is the front panel 'lamp' test that shows for a few seconds.

I assumed that's what it was. I've had plenty of reboots before (though mostly on the 6412 P2 I had before this), but the way this one went down was a little different. I think scrambled memory probably had something to do with it, as it was recording two things at the same time and I was trying to get it to cancel one when it went wonky. As long as it doesn't erase my DVR recordings and settings and it doesn't become a normal thing, not a big deal.

As for the remote, the tried and true method of smacking the thing until it does what you want seems to have resolved the problem. ;)

Spontaneous reboots seem to be standard with the 3412/3416 12.35 firmware and Microsoft guide in Washington, but I don't know if it's the same elsewhere. Here, Comcast will roll back the firmware to 12.31 and the problem is eliminated.

Like another poster, I'd like to know if rolling back to 12.31 from 12.35 will simply introduce worse bugs than the spontaneous reboots. I've been having spontaneous reboots often (almost once a day it seems) since using Comcast. I'm using a 3412 DVR with 12.35 firmware and MS Washington State software.

I also read here in that supposedly Moto fixed this issue and Comcast was supposed to roll out an updated firmware the end of January/start of February. Anyone have any word on that?

-Todd

Ok, total newbie here so I have a few questions regarding Comcast's DVR boxes. I live in Northern NJ. A CC tech came by today to swap out my old dual-tuner DVR (DVI output) box cause it would no longer record or recognize that it had a second tuner. What I wound up with was the Motorola DCT-3412-I box. SW Version 71.44-1203 and Firmware 12.31. Now for the questions:

1. What's the difference between the 3412 and 3416 boxes? Should I call my local office to see if they have 3416s available? What about the 6412 boxes? Are they newer or have more functionality?

2. How do I update my firmware to the latest (12.35 I assume) version? Just call up CC customer service and ask them to push it to my box? Would there be any reason that they would refuse to do so? And does the 12.35 version allow me to connect the DVR to my receiver (JVC RX-D702B) via HDMI and then have the signal go out from my receiver to my plasma also via HDMI? Cause right now I'm running into that blue message box and then green screen problem.

Any help and info greatly appreciated. Thanks!

Ok, total newbie here so I have a few questions regarding Comcast's DVR boxes. I live in Northern NJ. A CC tech came by today to swap out my old dual-tuner DVR (DVI output) box cause it would no longer record or recognize that it had a second tuner. What I wound up with was the Motorola DCT-3412-I box. SW Version 71.44-1203 and Firmware 12.31. Now for the questions:

1. What's the difference between the 3412 and 3416 boxes? Should I call my local office to see if they have 3416s available? What about the 6412 boxes? Are they newer or have more functionality?

2. How do I update my firmware to the latest (12.35 I assume) version? Just call up CC customer service and ask them to push it to my box? Would there be any reason that they would refuse to do so? And does the 12.35 version allow me to connect the DVR to my receiver (JVC RX-D702B) via HDMI and then have the signal go out from my receiver to my plasma also via HDMI? Cause right now I'm running into that blue message box and then green screen problem.

Any help and info greatly appreciated. Thanks!

1. The 3412 has a 120 G HD, the 3416 has a 160 G HD. The 34xx is the newest box available. The 64xx has analog tuners and the 34xx has digital only.

2. Your firmware is dictated by your head end. You cannot have anything else pushed your way until your head end is ready to push it to all boxes in your area.

Like another poster, I'd like to know if rolling back to 12.31 from 12.35 will simply introduce worse bugs than the spontaneous reboots. I've been having spontaneous reboots often (almost once a day it seems) since using Comcast. I'm using a 3412 DVR with 12.35 firmware and MS Washington State software.

I also read here in that supposedly Moto fixed this issue and Comcast was supposed to roll out an updated firmware the end of January/start of February. Anyone have any word on that?

-ToddI haven't heard an update on when the firmware would be rolled out, but I can pretty much guarantee that you'd prefer the sluggish 12.31 firmware to the randomly rebooting 12.35.

I've got my 3416 connected to my plasma display via HDMI and component. I've recently been using the component input because the HDMI PQ is crap compared to the 6412 I had up until a few weeks ago.

Tonight when I turned the system on, the box was displaying a frozen picture, no sound, and wouldn't respond to the remote or the front panel power switch. I unplugged the 3416 and plugged it back in after a few minutes. It came up with "Du1" on the display and no picture on the plasma (but sound was OK.)

I tried several more power cycles, including leaving it unplugged for 15 minutes, but got the same result every time (no picture and "Du1" on this display). On a hunch, I unplugged the power and unplugged the HDMI cable from the 3416 and plugged the power cord back in. Now it came up fine with a picture (on the component output) and sound along with the channel number in the front panel display.

I tried another power cycle and plugged the HDMI cable back in, but got the same result as before (no picture and "Du1" in the display). Unplugging the HDMI cable restored things to normal operation.

Has anyone else noticed this? Many people have had problems with HDMI on these boxes recently, but I've never heard of the box locking up completely if an HDMI cable was plugged in.

I just purchased my first HDTV (40" Sony 2500) and at the same time upgraded to the 3416 for the HDMI output. I've been less than impressed with the picture quality of both HD and SD programming. The SD just plain looks like crap and the HD suffers from pixelation/macroblocking when things get moving on the screen.

Has anyone found that these issues can be caused by the DVR box?

First, you've made two changes at the same time. One of the most important things I learned from science classes, a few decades ago, was that if you want to draw conclusions about causal relationships, you really need to change only one variable at a time. Otherwise, you could confound your conclusions. As it is, what you're experiencing may be your television, may be the box, may be the connection type, but most importantly, may be the difference between the size of the screen you were viewing before and the size of the screen you're viewing now.

Having said all that, know that the 3416 with HDMI provides me incredible HD and great SD PQ on my 50" Samsung HL-S5087W. So what you're experiencing isn't the norm.

The 3416 provides SD via ADS, which means that the PQ you're getting on SD is pretty much the same PQ they're getting at your head-end. Now, it is possible that your cable company is messing things up with it converts the analog signal into digital, but that seems rather unlikely. Instead, what seems more likely to me is that you're used to watching SD back when its resolution better fit with the 27" or 32" or 36" screen you had previously (just guessing there). Now that the picture is being spread out wider, you will see the imperfections that were always there in even finer detail.

I haven't seen any HD pixelation since way back when I upgraded to the 3412 (from the 6412 III). That could have something to do with the fact that my signal strength is great. I've noticed that when I daisy chain a standalone tuner (AutumnWave's OnAir-GT) I do get pixelization, so signal strength matters big-time. What also matters is how well matched the output video resolution is to your television's native resolution. My HDTV is 1080p, so I set the 3416 to 1080i instead of 720p or any of the other choices.

I hope this helps.

I just purchased my first HDTV (40" Sony 2500) and at the same time upgraded to the 3416 for the HDMI output. I've been less than impressed with the picture quality of both HD and SD programming. The SD just plain looks like crap and the HD suffers from pixelation/macroblocking when things get moving on the screen.

Has anyone found that these issues can be caused by the DVR box?I agree somewhat with what you are saying but also acknowledge what Bicker1 indicated WRT too much simultaneous change. I went from a DCT-6200 STB using component on a Panny 42" ED plasma to the DCT-3416 using HDMI into an HP 50" HD plasma. Where the former SD video quality was acceptable at best the latter can now best be described as HORRENDOUS, almost unwatchable. One thing I learned about my cable company here is that they pull the local NTSC analog broadcasts off the air, A/D convert and compress them before feeding them into their "all digital" network. What I end up with is a fancy digital STB with a fancy HDTV connected via a fancy HDMI interface and GIGO for programming content. I too noticed some macroblocking with HD content and switched the 3416 output from 1080i to 720p and that seemed to help. My HD video quality is otherwise spectacular so I'm not ready to lay the total blame on SD quality on the new DVR. I think the state-of-the-art for the HT equipment in our living rooms has now exceeded that of the junk signal being pumped through our cable TV systems.

I just purchased my first HDTV (40" Sony 2500) and at the same time upgraded to the 3416 for the HDMI output. I've been less than impressed with the picture quality of both HD and SD programming. The SD just plain looks like crap and the HD suffers from pixelation/macroblocking when things get moving on the screen.

Has anyone found that these issues can be caused by the DVR box?

I do not seem to be having the problems others are. I have a 62" RCA 1080i HD TV connected to a Yamaha 2700 receiver via a 32' HDMI cable. I have the 2700 connected to the 3416 via HDMI, the Replay TV via S cable, and the DVD via component. All work very well, The SD is better than direct connection to the TV. It may be that the 2700 is boosting the signals. It is upconverting the Replay to 1080i. i have noticed that whenever I have a problem with the 3416, it is when it is recording two shows and playing back a recorded program. I suppose that stresses it to the max.

I just purchased my first HDTV (40" Sony 2500) and at the same time upgraded to the 3416 for the HDMI output. I've been less than impressed with the picture quality of both HD and SD programming. The SD just plain looks like crap and the HD suffers from pixelation/macroblocking when things get moving on the screen.

Has anyone found that these issues can be caused by the DVR box?

Yes, I've seen this. I have two HDTVs, one a 50" Fujitsu plasma (720p) and the other is a 37" Sharp LCD (1080p). I had both of these connected to 6412 phase II boxes via DVI until recently. Picture quality on HD was great and was reasonably good on SD.

I replaced both boxes with 3416s for the bigger drives. I wanted 6416 phase III boxes, but the 3416s were all Comcast had. HD PQ is about the same as it was on the 6412s via HDMI, but SD PQ is much, much worse. I tried the box's component output, and it's much better--about equivalent to the PQ I was getting on the 6412 via DVI.

I swapped the boxes from one TV to the other and see no difference. The bottom line is that, at least with my sample size of two HDTVs, the 3416 has much poorer SD PQ on the HDMI output than the 6412 did. It's so bad that I'm seriously considering trying a Tivo S3 to see if it makes things better.

So I took one small step forward by getting 40 GB more disk space, but also took a giant step backwards in SD PQ. Was it worth it? No, but my local Comcast won't give me a 6412 to replace the 3416 piece of crap.

And to add insult to injury, as of last night I can't even have an HDMI cable plugged into the 3416 boxes without the boxes locking up tight. The only way I can get them to work is to unplug the HDMI cable and use the component output. As I've said in an earlier post, these Motorola boxes are a steaming pile of dog crap and Comcast deserves our scorn for foisting them on us.

I've got my 3416 connected to my plasma display via HDMI and component. I've recently been using the component input because the HDMI PQ is crap compared to the 6412 I had up until a few weeks ago.

Tonight when I turned the system on, the box was displaying a frozen picture, no sound, and wouldn't respond to the remote or the front panel power switch. I unplugged the 3416 and plugged it back in after a few minutes. It came up with "Du1" on the display and no picture on the plasma (but sound was OK.)

I tried several more power cycles, including leaving it unplugged for 15 minutes, but got the same result every time (no picture and "Du1" on this display). On a hunch, I unplugged the power and unplugged the HDMI cable from the 3416 and plugged the power cord back in. Now it came up fine with a picture (on the component output) and sound along with the channel number in the front panel display.

I tried another power cycle and plugged the HDMI cable back in, but got the same result as before (no picture and "Du1" in the display). Unplugging the HDMI cable restored things to normal operation.

Has anyone else noticed this? Many people have had problems with HDMI on these boxes recently, but I've never heard of the box locking up completely if an HDMI cable was plugged in.

I have Hitachi 57s715 and have the same problem with freezing & "Du1" (actually DVI) message. I tried upgrading to latest firmware for tv & just talked to Hitachi two days ago & they (of course) blame the box, which it probably is. They haven't had any other reports of this for this tv & therefore are not working on any newer firmware for it to fix it. I'm just anxiously awaiting the new firmware that's supposed to be out Q1 for these DVR's to see if it fixes this, among other problems (and of course what new bugs it brings with it :rolleyes: ).

Is it better to run a spit directly to the TV and bypass the cable box for SD programming? It seems to be pretty popular by the number of posts I've read in these and other forums.

Is it better to run a spit directly to the TV and bypass the cable box for SD programming? It seems to be pretty popular by the number of posts I've read in these and other forums.

Check the difference in picture quality for yourself - it's very dependent on signal strength and your TV.

Is there any way to know in advance if you are going to have the HDMI handshake problem, or do you have to wait until you try to connect to your switch box? I have the DCT 3412/2305 box-platform ID 704-Phase I-SW 71.44-Firmware 12.31. I want to use a monoprice 3x1 switch box to connect to my HDTV. Does my current Comcast box have the handshake problem? And, is there a current box/SW/firmware that I should ask Comcast for that doesn't have this problem?

Thanks

Is there any way to know in advance if you are going to have the HDMI handshake problem, or do you have to wait until you try to connect to your switch box? I have the DCT 3412/2305 box-platform ID 704-Phase I-SW 71.44-Firmware 12.31. I want to use a monoprice 3x1 switch box to connect to my HDTV. Does my current Comcast box have the handshake problem? And, is there a current box/SW/firmware that I should ask Comcast for that doesn't have this problem?

Thanks

I have a Monoprice 2x1 HDMI switch (the manual one), with one HDMI cable coming out of a 3416 stb (12.31 firmware) and another HDMI cable from a dvd player into it; and the single output HDMI cable into a Mits 73727. Everythings works fine.

Is there any way to know in advance if you are going to have the HDMI handshake problem, or do you have to wait until you try to connect to your switch box? I have the DCT 3412/2305 box-platform ID 704-Phase I-SW 71.44-Firmware 12.31. I want to use a monoprice 3x1 switch box to connect to my HDTV. Does my current Comcast box have the handshake problem? And, is there a current box/SW/firmware that I should ask Comcast for that doesn't have this problem?

If you have firmware 12.31 you should be fine. But beware: you have no control over the firmware version on your box. Comcast could push out a new version at any time that breaks HDMI (like many of us have encountered).

Help irt saving copies offline / off DVR:

I am curious if any here have settled on method of saving copies to DVD. By that I mean to lift the signal and record to DVD, not the DVR. It's a concern that external drives will eventually fail, so I'd like LT storage on DVD.

Crazy perhaps, but I'm not inclined to import data onto computer (unless just to burn DVD from there). In fact, if I was going to try the firewire solution it would probably involve a dedicated computer tied to the AV system -or- insert laptop on temp basis. Originally I thought convergence a good idea / now feel one-way (computer to TV, slideshows, etc.) will be the extent of interaction for now.

It's been my intention to just add in a DVD recorder. Originally I thought to buy a DVD recorder with it's own tuner, but many seem to have such limited range of channels it would exclude some channels I'd like to record and save. I can't decide which direction to go.

* direct cable line to stand alone DVD recorder
* feed from HDTV output to stand alone DVD recorder
* stand alone DVD recorder in-line between DVR and HDTV

HD recordings to DVD might be more than I should hope for (data size might require extended transfer rate for events > two hours, so diminish hard copy on DVD). In past I was satisfied to save copies to VHS, so reasonable to expect DVD would be better and more stable medium even if lower quality than digital / HD, no?

Any suggestions would be welcome. Thanks in advance,
etchasketch

ps _ I have already read http://replayguide.sourceforge.net/dct6412/

sys: Comcast Digital Plus / Comcast Bband / moto dct 3416 / LG 37lc2d

etchasketch, right now, our only real option for recording HD is with DVHS, and that seems problem-prone. I think it will be a few years before one HD disc format, or another, comes to the US in recorder form, and at a price I am prepared to pay. Until then, I am using an SD DVDR (DVD recorder.) I make rather good recordings with the S-Vid output from my Comcast Moto HD DVR, to my Pio 640 DVDR. You can record the output from an HD channel, but it will be in SD. However, the HD channels produce sharper discs than the same program on an SD clone, and are much more likely to be in the original aspect ratio, if you are talking about a movie. Right now, I think that is your best bet. The new generation of HD DVRs may allow the connecting of an outboard HDD, in which case, you could save as much HD recorded content as you would like.

kjbawc: thanks for the speedy reply and input. There are so many options it's great to hear from someone who has a working system. I'm hoping this can be as simple as ancient VCR recordings so the wife or son can do it solo (or with phone coaching).

I'm using a moto dct 3416 sending feed via HDMI to a LG 37lc2d (with two HDMI inputs).

Guess I can route signal to a stand alone DVDr via: coaxial from splitter direct to DVDr, or from output coax from DVR to DVDr, or component from DVR to DVDr, or output from HDTV to DVDr, or some combination using S video and composite audio.

What I want to record are some sports that may or may not be rebroadcast in prime time (just like I would have done with a VCR in past). The DVR is fine, but limited space makes me want DVDs (too).

Any recording better than VHS would satisfy me. Will report back on what I buy, how I install and what is the result.

Thanks again,
etch

ps - hoping to record to DVD at high Q / std Q rate (versus extended), as what I want to record (most) will be 1-2 hours, unknown whether digital or HD origination signal. Guess I'll look for a DVDr that has HDMI output for best possible replay of recordings and move the (year old) DVD player to another room ...

Sounds like you should set up much as I did. You can split the incoming coax, and send it to the 3416 DVR, and the DVDR you buy. Another option with some DVDRs, like my Pio 640, is to to just run the coax into it, and then out to the 3416, since the Pio passes through ONLY, and does NOT play back on the coax out. That will let your DVDR record analog channels directly, and avoid using a splitter.

Then, run S-Vid and audio line outs from the 3416 to the DVDR. That way, you can record directly from the 3416, or from its hard drive. With a DVDR that has a hard drive, you can record things into your Moto, and later dub them into the HDD of your DVDR, and edit later. I often set up something to dub when I leave for work, or go to bed. It will be done when you get back.

You can also connect a set of S-Vid and audio outs from the DVDR directly to the TV set. That way, you can use your PIP to compare the source, to the recording on your DVDR, as you set it up and record.

You will get good results, with a good DVDR, even moreso, if you record at a higher but rate than SP. My Pio lets me select bit rate/recording capacities in 5 minute increments. I have recorded a number of HD source movies, that were just a bit too long for a single layer disc, to DL discs, at close to XP speeds, and they are VERY sharp!

You will get good results, with a good DVDR, even moreso, if you record at a higher but rate than SP. My Pio lets me select bit rate/recording capacities in 5 minute increments. I have recorded a number of HD source movies, that were just a bit too long for a single layer disc, to DL discs, at close to XP speeds, and they are VERY sharp!

You have me interested. Can you supply me with the model number for your Pioneer.

Okay, I turned on my TV today, and noticed the box (a 3412) was on channel 8 (which means it rebooted), since I never watch channel 8 and it goes to that if you power it off/on.

I then went to my DVR saved programs and they were all gone. It shows 0 used and 0 recorded programs.

Has this happened to anyone else? What is going on?

This didn't happen when I was using it -- it appears to have happened overnight.

What would cause this?

Bobby: same here, wonder what Pioneer unit kjbawc is using ... I am considering just trying an inexpensive refurb sammy for starters (it can always be moved, used elsewhere if / when HDDVDr becomes less expensive).

Downside seems to be that most of these with tuners only go to cable ch 125 (and some I might want to try / test are > than that. Spose I could hook the DVDr to RF output from the moto DVR, and use it to tune?

This is why I am really inclined to stay small in dollar terms since I'm not sure how it's going to work (and there are so many potential ways to hook it up I may wallow in the thing and give up in disgust).

Or, have to hire a teenager :cool: .

etch

Bobby: same here, wonder what Pioneer unit kjbawc is using ... I am considering just trying an inexpensive refurb sammy for starters (it can always be moved, used elsewhere if / when HDDVDr becomes less expensive).

Downside seems to be that most of these with tuners only go to cable ch 125 (and some I might want to try / test are > than that. Spose I could hook the DVDr to RF output from the moto DVR, and use it to tune?

This is why I am really inclined to stay small in dollar terms since I'm not sure how it's going to work (and there are so many potential ways to hook it up I may wallow in the thing and give up in disgust).

Or, have to hire a teenager :cool: .

etch

Bobby & etchasketch:

kjbawc referred to "my Pio 640 DVDR" in several of the posts.

Duh, thanks Wareagle.......

Okay, I turned on my TV today, and noticed the box (a 3412) was on channel 8 (which means it rebooted), since I never watch channel 8 and it goes to that if you power it off/on.

I then went to my DVR saved programs and they were all gone. It shows 0 used and 0 recorded programs.

Has this happened to anyone else? What is going on?

This didn't happen when I was using it -- it appears to have happened overnight.

What would cause this?

Anybody?

Anybody?

Guess not. Have you posted in your local thread? Could be a head end push to a new firmware or software version. Some boxes are just affected in different ways, and nobody knows why. Especially Comcast. :(

If you have firmware 12.31 you should be fine. But beware: you have no control over the firmware version on your box. Comcast could push out a new version at any time that breaks HDMI (like many of us have encountered).

12.31 does not support repeaters, while the newer one 12.35 does. This is where Washington customers with the MSTV guide ran into problems as the stb kept rebooting itself after the new code was pushed. A quick call to customer service got the fix, and the old code was applied back onto the stb, causing the repeater issue to reappear (among some other problems less annoying than the reboot).

12.31 does not support repeaters, while the newer one 12.35 does. This is where Washington customers with the MSTV guide ran into problems as the stb kept rebooting itself after the new code was pushed. A quick call to customer service got the fix, and the old code was applied back onto the stb, causing the repeater issue to reappear (among some other problems less annoying than the reboot).

One wonders why they issue boxes with firmware that's guaranteed to spontaneously reboot and force the customers to guess what's wrong, then finally call to get the firmware rolled back, when they could just replace the firmware beforehand. At least they could put warning stickers on the boxes. Definitely Comcastic.

One wonders why they issue boxes with firmware that's guaranteed to spontaneously reboot and force the customers to guess what's wrong, then finally call to get the firmware rolled back, when they could just replace the firmware beforehand. At least they could put warning stickers on the boxes. Definitely Comcastic.

Not everyone has the problem with the reboot, although it does seem to be a majority. Some stb reboot once a week or less, some daily. The updates do have advantages, such as the repeater function that is supported, as well as improvements with the getting stuck in FF and commands being held in a queue and then released all at once (although some reboot and don't have the latter improvements either). In the end, it's up to the customer which is the lesser evil and what they want to deal with at least until something is fixed or changed.

And no business wants to advertise shortcomings, especially when they can be fixed. When these are fixed, a new era of problems with occur with the advancements in technology I have been reading about (SDV, DRM, DCAS) which will make life oh, so exciting.

Sometimes I wish I could go back in time with my 5 channels when I didn't know any better and not hooked on this drug called television.

Not everyone has the problem with the reboot

I would love to know why that is. Spooky piece of equipment -- hard-, firm-, and soft- (ware).

My 3412 rebooted by itself an average of once a day with 12.35. After finding the answer for why here, I called and they pushed 12.31. All seems well now except for the sticky FF, but that doesn't seem to happen very often. For me, it's definitely the lesser of two evils. Hopefully they'll push a new firmware or software update for us WA folks that fixes both.

It took a few weeks for my 3412 to start rebooting, and I finally found out it could be fixed by 12.31. When I replaced it with a 3416 a few months ago that one rebooted several times the first day -- but I knew what to ask for by then. I've noticed that the FF/REW problem is considerably worse when I'm dealing with a non-HD channel.

I actually spent about 30 minutes searching for this yesterday and couldn't find an answer although I know it's been covered. Sorry about this.

When I first hooked up the box I used HDMI and that failed after a day so I went to component and have been on component for a while. I now want to try the hdmi again but forgot how to tell the box to output in HDMI versus component. Need a primer.

Much thanks in advance.

It took a few weeks for my 3412 to start rebooting, and I finally found out it could be fixed by 12.31. When I replaced it with a 3416 a few months ago that one rebooted several times the first day -- but I knew what to ask for by then. I've noticed that the FF/REW problem is considerably worse when I'm dealing with a non-HD channel.Just before Christmas I picked up three new 3416s (one to replace the first one, which I thought had something wrong with it) from the Comcast customer service center in Redmond, WA . All three of them came with the older 12.31 already loaded.

One wonders why they issue boxes with firmware that's guaranteed to spontaneously reboot and force the customers to guess what's wrong, then finally call to get the firmware rolled back, when they could just replace the firmware beforehand. At least they could put warning stickers on the boxes. Definitely Comcastic.

They do not issue boxes with any Firmware, or EPG software or STB software.

The only thing that is built into the STB is the BIOS (just like a computer!).

Each MSO, provides there own Software and Firmware, (made by Motorola and other 3rd. party) these are downloaded to the STB on every STB authorization or Factory reset. Each Cable Plant can have several Headends running various versions of Software & Firmware.

The problem is the Different equipment used at / on each headend. There is just no way to have 100% compatibility between the Software and Firmware and the equipment, not to mention all the line equipment, nodes, drop points and Taps.

but one thing, if there is any signal problems, it will cause a crap load of problems to both user, and provider.

Just before Christmas I picked up three new 3416s (one to replace the first one, which I thought had something wrong with it) from the Comcast customer service center in Redmond, WA . All three of them came with the older 12.31 already loaded.

That just shows that the equipment was not checked and reset before re issue.

every time the STB goes out, once connected they need to have a STB authorization done on them. By the field tech or by calling your cable provider.

This will cause the STB to download the correct & current FW, Software & STB account settings for the new customer, for the headend the STB will be connected too.

They do not issue boxes with any Firmware, or EPG software or STB software.

The only thing that is built into the STB is the BIOS (just like a computer!).

Each MSO, provides there own Software and Firmware, (made by Motorola and other 3rd. party) these are downloaded to the STB on every STB authorization or Factory reset. Each Cable Plant can have several Headends running various versions of Software & Firmware.

The problem is the Different equipment used at / on each headend. There is just no way to have 100% compatibility between the Software and Firmware and the equipment, not to mention all the line equipment, nodes, drop points and Taps.

but one thing, if there is any signal problems, it will cause a crap load of problems to both user, and provider.

Well, the "they" I meant was the Redmond Comcast office that gave me the box. And it appears that "they" are now issuing them with firmware (12.31) that doesn't spontaneously reboot, according to tluxon's post. (Unless they take your advice and "upgrade" to 12.35 again.)

...I then went to my DVR saved programs and they were all gone. It shows 0 used and 0 recorded programs.

Has this happened to anyone else? What is going on?...Not exactly sure what causes it, but after about a year and a half it happened to my 6412 last May or June. I got it replaced (with a 3412) the very next day, figuring the hard drive could've started going bad.

I actually spent about 30 minutes searching for this yesterday and couldn't find an answer although I know it's been covered. Sorry about this.

When I first hooked up the box I used HDMI and that failed after a day so I went to component and have been on component for a while. I now want to try the hdmi again but forgot how to tell the box to output in HDMI versus component. Need a primer.

Much thanks in advance.
The menu is accessed by pressing the menu button with the box off and the TV on. The settings are mostly self explanatory, but the details can be found in this wikibooks (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR) entry. Two things to note: 1) I don't think the "HDMI Settings" section will even show up unless the HDMI port is connected to and HDMI device, and 2) you don't have to choose either HDMI OR component output. I currently have both connected (I originally hooked up component before purchasing an HDMI cable, and just left it there) to different inputs on my set, and I get a picture on both.

JJ

When I first hooked up the box I used HDMI and that failed after a day so I went to component and have been on component for a while. I now want to try the hdmi again but forgot how to tell the box to output in HDMI versus component. Need a primer.

All outputs are active simultaneously, so there's no need to tell the box to output HDMI instead of component. Just plug a cable into the HDMI output and you're good to go (assuming the FW still isn't buggy).

I'll search the thread, but its long, so in the mean time, maybe somebody can help me. First, I'm not sure which Comcast motorola box I have; I got it from comcast a year ago and it has the dual HD tuners.

My problem is that all of a sudden, everything that I play back freezes. Sometimes it only freezes for a half second, sometimes it freezes up and stops playing. Its intermittant, but seems to happen more than once every 5 minutes. Strangely, it doesn't happen when I watch live, only when I watch something I recorded.
Any advice?
Thanks

Thanks guys.

I'll search the thread, but its long, so in the mean time, maybe somebody can help me. First, I'm not sure which Comcast motorola box I have; I got it from comcast a year ago and it has the dual HD tuners.

My problem is that all of a sudden, everything that I play back freezes. Sometimes it only freezes for a half second, sometimes it freezes up and stops playing. Its intermittant, but seems to happen more than once every 5 minutes. Strangely, it doesn't happen when I watch live, only when I watch something I recorded.
Any advice?
Thanks

Go down to your local Comcast office and replace it.

Go down to your local Comcast office and replace it.

Why don't you try rebooting it first? Unplug it for a few seconds and then plug it back in. It might take a while (12 hours+) to download all of the guide data again, but if it fixes the freezing it would be worth it.

If that doesn't help..... replace it. ;)

Anyone have 'Comcast Central' software?

Why don't you try rebooting it first? Unplug it for a few seconds and then plug it back in. It might take a while (12 hours+) to download all of the guide data again, but if it fixes the freezing it would be worth it.

If that doesn't help..... replace it. ;)


I already tried unplugging it and plugging it back in; that didn't help. I'd just rather not deal with trying to swap it out if there's any sort of home fix. So this thing doesn't have any self diagnostics or anything?

I wonder if the temperature is a problem. Its in a room that I don't heat during the day in the winter, so I could see the temperature fluctuations (it probably gets down around 50 or even lower durning the day then when I'm using the room at night I'll heat it up to 70) could be causing a problem. Condensation perhaps?

Encountered a fun new bug last night. I had set Rome to tape off HBOHD. It had two listings for the same show. I tried to cancel one but it cancelled both, so I re-enabled it. Later that night, it showed three. I figured it would just record once and it was just a display error.

In the morning, I woke up, and found that it had created dozens of recordings of Rome, all cut up into short sections. It wiped out a bunch of old stuff too, presumably because it ran out of space while doing this horribleness.

So now I don't have Rome, and I lost a bunch of old stuff that I hadn't got around to watching yet. Dammit.

I'll search the thread, but its long, so in the mean time, maybe somebody can help me. First, I'm not sure which Comcast motorola box I have; I got it from comcast a year ago and it has the dual HD tuners. ...
Comcast usually places the model number on sticker on the bottom of the cable box. I lost unviewed material on both a 6204 and a 6408 that went bad so don't be surprised if that box will have to be replaced.

YMMV

Anyone have 'Comcast Central' software?
Not here.

Sounds a lot like "TiVo Central."

Talked to one of the Seattle operations managers the other day. He wouldn't say it in so many words, but it's obvious they hate being Microsoft guinea pigs. Apparently WA is always the last to receive upgrades, since it affects relatively few subscribers. He's now a guinea pig for new firmware - every time he hits FF, it resets to the beginning of the program. Guess things could be worse...

Hi - I just got the 3416 and am planning on getting an A/V receiver with HDMI switching. According to some posts I read this may not work with firmware prior to 12.35.

Can anyone tell me if they are successfully switching HDMI for the 34xx through their A/V receiver with firmware PRIOR to 12.35? If so, what receiver do you have and what firmware? Thanks.

Hi - I just got the 3416 and am planning on getting an A/V receiver with HDMI switching. According to some posts I read this may not work with firmware prior to 12.35.

Can anyone tell me if they are successfully switching HDMI for the 34xx through their A/V receiver with firmware PRIOR to 12.35? If so, what receiver do you have and what firmware? Thanks.

My firmware is 16.20 and I use it with a Yamaha 2700. Is 12.35 what came on your unit. I picked mine up a couple days before Xmas.

I apparently received the new 3416 software recently. I found out because the delay after unpausing decreased dramatically. A welcome fix!

However, the same update has seemed to removed my option for series recording! Where did it go? No matter what I do in the record (or update record) screens, there doesn't seem to be any place to setup a show to be setup as a series.

I'm usually really good at figuring out GUIs (even really bad ones), so I'm a bit shocked that I cannot figure this out.

Can anyone point me in the right direction? I'm running software version 71.44-1203 Firmware 12.31.

Any info greatly appreciated.
Thanks.

I was looking at the diagnostics menu, and on the d01 - General Status page, the DST entry and exit times are WRONG!! They are following the old rules (first Sunday in April to Last Sunday in October). For 2007, DST now starts second Sunday of March (the 11th this year) through the first Sunday of November (the 4th).

They better fix this soon, or everybody's recordings will be an hour off on the 11th.

PS: If you are running Windows, and it is NOT XP, Vista, or Server 2003, Microsoft will NOT be releasing any patches. You have to update the rules yourself.
http://www.intelliadmin.com/blog/2007/01/unofficial-windows-2000-daylight.html

My d01 status has

GENERAL STATUS

ERROR: EP00 CONNECTED

PLATFORM ID: 0x02C0
FAMILY ID: 0x0000
MODEL ID: 0x346B

REMOD CHAN: 03
SETTOP TIME: 0855854313 GPS


I don't see any DST info.

This is with the Microsoft guide, but I'd think the status would be from Motorola's firmware (12.31).

Is there a way to COMPLETELY reset a box? I got a 2nd HD DVR from Comcast (3416) and the damn thing won't program. I have digital plus, but all I get is 2-23 and 187-192. On Demand doesn't work either. Phone support couldn't resolve it and they were able to turn my box off and one though. Any codes or tricks to initiate the complete reset and download of my account and package? Thanks!

See the wiki reset instructions:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Resets

I turned on my 3416 tonight and a warning message was displayed saying my DVR was full and nothing further could be recorded until I deleted some shows. I only have 5 items on my DVR, each an hour long at the most. I turned off the 3416 and back on again. Low and behold the warning was gone and my DVR now says a more realistic 18% full. If this would have happened on a 24 or Lost night I would be fairly upset. Any explanation as to why this happened? Do I need a new box? Thanks.

Same thing with my 3416. Had four shows and said that I was at 88% I had old shows recorded so did not care that I had to get rid of them, but I had to remove all of them for the memory to go back below 88% . I did not think to power off??

Greetings!

First off I must really thank you all for a great forum. Most informative!

I picked up a 3416 about 6 weeks ago, and have it via HDMI into a Sony Wega KDF-E50A10, and via optical into a Sony STR-K840P. I've had no problems so far, I have programmed my remote to all of my gear, and I've generally been happy with the setup.

Last night I watched a movie off the dvr before going to bed - no problem. This morning I wanted to set up for a recording, and pressed the "My DVR" button on the remote to check for space, and I got a wierd screen (see picture). However, when I go thru "Menu - DVR - DVR Recordings" I get the normal screen with all my recordings intact.

Tech support said to unplug the unit for a minute. I did this, and the MY DVR button worked properly for about 5 minutes, then it was back to the abnormal screen.

I live in Bowie, MD - Prince Georges Co.
Comcast Custom DVR 3-Device Remote
Firmware - 12.31

Any thoughts, ideas or suggestions?

Thanks!

This morning I wanted to set up for a recording, and pressed the "My DVR" button on the remote to check for space, and I got a wierd screen (see picture). However, when I go thru "Menu - DVR - DVR Recordings" I get the normal screen with all my recordings intact.

You're not alone. I had the exact same screen this morning. I, too, went through the menu and was able to see the normal DVR screen, but I haven't investigated any further. Just FYI, I'm pretty sure I have firmware 16.20 (at work now, so can't check), so it's not a firmware issue. I'll see if it's still happening tonight after work.

JJ

Similar screen in Rohnert Park, CA on a 6412 this morning. Firmware version 16.20. This is apparently systemwide.

morning I wanted to set up for a recording, and pressed the "My DVR" button on the remote to check for space, and I got a wierd screen (see picture). However, when I go thru "Menu - DVR - DVR Recordings" I get the normal screen with all my recordings intact.

Tech support said to unplug the unit for a minute. I did this, and the MY DVR button worked properly for about 5 minutes, then it was back to the abnormal screen.

I live in Bowie, MD - Prince Georges Co.
Comcast
Same here... Comcast in No VA.
Both of my 6412's just say "i'A1$" when I press LIST.

Unplugged... LIST worked for 5 minutes.

I called Comcast. She said it's nationwide.

Good workaround suggestion for trying Menu... DVR... Recordings. That still works. Thanks.

I also had the same screen on both my 3412 boxes this morning. Also last night both of my boxes just decided in the middle of playback to go to a black screen with a window that said something like this feature cannot work in play mode or something that made no sense at all. I would get this trying to playback anything I had recorded and my fix for this was to go to a live TV channel, press the channel up button and go back and play the recording. I have the 16.20 firmware but again I have a 3412 box not the 3416 box. I have however noticed that both boxes have been very very buggy and slow these last few days even after doing a reboot.

So, knowing the buggy nature of these STBs, and reading all the posts on this board of people losing all of their recorded shows (which, thankfully--knock on wood--hasn't happened to me), how many people who saw that weird screen this morning had an "Oh crap!!!" moment, thinking all of their shows were gone :)

So, knowing the buggy nature of these STBs, and reading all the posts on this board of people losing all of their recorded shows (which, thankfully--knock on wood--hasn't happened to me), how many people who saw that weird screen this morning had an "Oh crap!!!" moment, thinking all of their shows were gone :)
Hey... you know as soon as I saw that screen the first thing I had to do was sit down! Then I started thinking of all the stuff I had on the dvr, and I started feeling dizzy!!

But then I thought, what the heck....... I'm not going to get bent out of shape over the darned dvr.... God knows I have more important stuff to worry over.

That's when I tried the "Menu - DVR - DVR Recordings" route.............

All's well that ends well!!

Those experiencing the MyDVR screen bug, try the following:

1. Press Menu twice.
2. Select DVR.
3. Press Exit.
4. Press MyDVR.
5. Press the right arrow. The DVR menu will appear (partially).

Now for something really weird:

1. Press Menu twice.
2. Select Setup.
3. Press Exit.
4. Press MyDVR.
5. Press the right arrow. Results are, well, Comcastic.

I'll challenge anyone to explain the logic behind this.

Same here... Comcast in No VA.
Both of my 6412's just say "i'A1$" when I press LIST.

Unplugged... LIST worked for 5 minutes.

I called Comcast. She said it's nationwide.

Good workaround suggestion for trying Menu... DVR... Recordings. That still works. Thanks.

I think that means that Skynet is about to take over.....

Greetings!

First off I must really thank you all for a great forum. Most informative!

I picked up a 3416 about 6 weeks ago, and have it via HDMI into a Sony Wega KDF-E50A10, and via optical into a Sony STR-K840P. I've had no problems so far, I have programmed my remote to all of my gear, and I've generally been happy with the setup.

Last night I watched a movie off the dvr before going to bed - no problem. This morning I wanted to set up for a recording, and pressed the "My DVR" button on the remote to check for space, and I got a wierd screen (see picture). However, when I go thru "Menu - DVR - DVR Recordings" I get the normal screen with all my recordings intact.

Tech support said to unplug the unit for a minute. I did this, and the MY DVR button worked properly for about 5 minutes, then it was back to the abnormal screen.

I live in Bowie, MD - Prince Georges Co.
Comcast Custom DVR 3-Device Remote
Firmware - 12.31

Any thoughts, ideas or suggestions?

Thanks!


I got that too! But the workarounds work.

Hopefully Comcast will fix it soon and it won't have any side-effects other than the on-screen silliness :-)

I think that means that Skynet is about to take over.....:D

http://crtforum.com/img/t3-1.jpg

http://crtforum.com/img/t3-2.jpg

Same here... Comcast in No VA.
Both of my 6412's just say "i'A1$" when I press LIST.

Unplugged... LIST worked for 5 minutes.

I called Comcast. She said it's nationwide.

Good workaround suggestion for trying Menu... DVR... Recordings. That still works. Thanks.

My 6412 did something similar this morning. I live in the SF Bay Area. Mine just said "Oh!" when I pressed My DVR/OK. Unplugging for a minute and plugging it back in restored my recordings, and so far things seem OK. When I called Comcast, the CSR claimed that there was no nationwide problem and that it was because my DVR was running hot (even though I tried to use it early in the morning when it was still fairly chilly at my house since I don't run the heat overnight). I think it's more than just coincidence that this has happened to a few of us around the same time. For reference, I keep my DVR turned on all the time.

I'm getting :Ú-!. Good times. Will wait patiently for the next "upgrade" to fix this annoyance.

My 6412 did something similar this morning. I live in the SF Bay Area. Mine just said "Oh!" when I pressed My DVR/OK. Unplugging for a minute and plugging it back in restored my recordings, and so far things seem OK. When I called Comcast, the CSR claimed that there was no nationwide problem and that it was because my DVR was running hot (even though I tried to use it early in the morning when it was still fairly chilly at my house since I don't run the heat overnight). I think it's more than just coincidence that this has happened to a few of us around the same time. For reference, I keep my DVR turned on all the time.

This is definitely a national phenomenon. My 3416 has given me very few problems (most of which occurred prior to the 16.20 update I received last month), so my experience overall has been better than a lot of people here. If I'm having this problem, I can only expect this to be commonplace.

Are there any users of this DVR who are NOT experiencing problems with the MyDVR functionality?

No "My DVR" problems reported in Washington state, with the Microsoft guide s/w. I've heard rumors that it's caused by a TV Guide upload.

Can confirm I'm getting problems with "MY DVR" too. I paniked at first thinking my recordings were all gone. I just hit menu, DVR, DVR Recordings and they were all there.

Also noticed my firmware FINALLY got updated to 12.31, I was stuck on 12.22 for the longest time.

Yeah the My DVR screen is corrupt here also. The Menu > Menu > DVR is the backdoor that still works.

Also if you push the Right arrow while on the corrupt My DVR Screen you'll see the last two entries you've selected in the main guide on that screen. Odd huh?

http://www.dslreports.com/r0/download/1128578.thumb~ae3c3065e16613080c99c436b018bee6/IMAGE_159.jpg/thumb.jpg

http://www.dslreports.com/r0/download/1128579.thumb~e1d4a4b591e964bc256993e674d590ba/IMAGE_160.jpg/thumb.jpg

Can confirm I'm getting problems with "MY DVR" too. I paniked at first thinking my recordings were all gone. I just hit menu, DVR, DVR Recordings and they were all there.

Also noticed my firmware FINALLY got updated to 12.31, I was stuck on 12.22 for the longest time.

I have the 3416 and 16.20 FW but use a Harmony remote to control the box. I have not programmed a substitute command for MY DVR into the Harmony. Rather, I use the Menu, DVR, DVR Recordings path and have not seen the reported problem.

Wow.... as this is my first problem, at least it is somewhat comforting to know that I'm not alone. This truly is a very good forum!!

Question...... how are such situations normally resolved?

Thank you.

Question...... how are such situations normally resolved?

Nothing to do but wait for those who messed it up to fix it.

Actually it appears you can just press the 'MyDVR' button as normal & just blindly press the 'enter' button (there's really nothing there to 'enter', but it should bring you to your DVR recordings). I didn't even realize my DVR's had this strange problem until I saw these postings but I have no problems going in my normal way. My remote is set up with a macro that simply presses those two buttons whenever I press the key set as the 'MYDVR' button.

My OnDemand is hosed as well (in addition to the MyDVR screen issue).

Any attempts to work through the OnDemand menus get a Communications Error (META-6).

Moto 3416, Comcast DC.

I'm getting :Ú-!. Good times. Will wait patiently for the next "upgrade" to fix this annoyance.

Ditto. 3416 in Chicago. Just got mine last week.

I just picked up the 3416 last week. It's kind of loud. I think it may be the hard drive. I searched this forum and saw one other person that had an issue, but was wondering if others have somewhat moderate noise coming from their cable boxes, or if I may have a louder than avg hard drive.

Thoughts?

Thanks.

Actually it appears you can just press the 'MyDVR' button as normal & just blindly press the 'enter' button (there's really nothing there to 'enter', but it should bring you to your DVR recordings). I didn't even realize my DVR's had this strange problem until I saw these postings but I have no problems going in my normal way. My remote is set up with a macro that simply presses those two buttons whenever I press the key set as the 'MYDVR' button.Same strange MyDVR corruption on my 3412 box tonight. Hitting the enter button from the corrupt screen had no problems bringing up the regular functioning MyDVR screen with all my recordings. I didn't realize this was a nationwide problem until just reading all the posts here over the last 5 minutes. I have been reprogramming my Harmony 880 for some activities and thought something might have gone strange with that end and it was just sending the wrong IR command, so I just instinctively hit enter from the corrupt screen without thinking to much about it; didn't even have time to panic thinking I might have lost all my recordings. :D

In checking the firmware it shows 12.31 (it was 12.22 the last time I checked), so I'm assuming this FW update was the cause of this corruption. Wonder how long this will last?!?! :(

Same My DVR corruption here (Western MA) on a DCT6412P2. I just get a lowercase 'b' when I press the My DVR button. Backdoor Menu -> DVR -> My Recordings works fine. I'm going to be swapping out for a 3416 (for more space) tomorrow. Wish me luck!

I want to watch non hd channels with a full screen so I shut off motorola dvr box, pressed menu , selected a size , and got an error on my tv saying it does not support or something like that. That would be ok, but I was unable to go back into menu again after that to change it. This happened to me on two recievers, the 3416 and 3412 ( i believe) I went right back and got another box yesterday, because I wanted to watch tv and was afraid to tell the lady what happened . So I hooked up new box, thank goodness another 3416 and am watching in 16:9 mode with the boxes on the sides. I am afraid to touch it .

Linda

I want to watch non hd channels with a full screen so I shut off motorola dvr box, pressed menu , selected a size , and got an error on my tv saying it does not support or something like that. That would be ok, but I was unable to go back into menu again after that to change it. This happened to me on two recievers, the 3416 and 3412 ( i believe) I went right back and got another box yesterday, because I wanted to watch tv and was afraid to tell the lady what happened . So I hooked up new box, thank goodness another 3416 and am watching in 16:9 mode with the boxes on the sides. I am afraid to touch it .

Linda

If you do this, it's not the end of the world. When you turn off the box and hit MENU, you'll notice that in the front display of the cable box it will show the information. For example, I think the first one is "TV TYPE" and the cable box display shows "16x9" or "4x3" If you just hit the down arrow twice I think, you get to the "480i override" option, and hitting left or right cycles it through, you see "480i" "480p" "strch" "off" on the display of the box itself. Once you have the right mode appear, just turn the power to the box off again, then back on and you should be up and running!

I'm in Ashland, MA (suburb of Boston). I've had a 3412 for about 1.5 years now. My DVR space is about 62% full.

I saw the garbage characters when I hit MyDVR (very similar to the image that someone posted a few messages ago). I was able to use the Menu->DVR backdoor that showed all my recordings.

BUT...

I shut the box off and pulled the plug to reset it thinking this would bring it back, but now when I hit MyDVR and looked at the recordings, it said there were no recordings available and a percentage full of 0% !!! NOT GOOD... And the Menu->DVR backdoor also shows no recordings! Plus, the MyDVR button went back to showing gibberish after a short time, as reported here.

Sorry, I'm not home now so I don't know what my firmware version is.

I've power cycled the thing a few times over the past year and a half, and it always came back to normal, with no loss of recorded programs. This really sucks. I'm hoping that the shows are still there, and a firmware update will recover them. As long as the hard drive wasn't reformatted upon reboot from the power cycle, it's possible the recordings are still there.

For now, I'm not going to be recording anything so as not to upset any recordings that may still be on the hard drive.

Any thoughts?

thanks,

Adam

I've also got the problems as being mentioned with the "My Recordings" section, but here's a new wrinkle. I don't have Comcast. Does anybody know if Armstrong Cable is somehow related to Comcast?

I'm in Medina, Ohio, and it was my understanding that Armstrong, which is technically based in western Pennsylvania, was an independent company. But when their 3416 box has the exact same problem on the exact same day as Comcast's, I'm starting to wonder if there's a correlation.

Or maybe it's an extremely wide-spread Motorola problem....

I've got a firmware version of 12.20, by the way. And the button on the remote says "List" and not "MyDVR" or anything like that.

This is weird. Anybody seen any black helicopters out there? Or maybe al-Qaeda has figured out a way to hack into our home entertainment systems.

This is weird. Anybody seen any black helicopters out there? Or maybe al-Qaeda has figured out a way to hack into our home entertainment systems.

I've seen those helicopters taking off from Redmond -- it must be a Microsoft plot, since we don't have the problem in Washington, with their guide software.

As far as I can tell, the MyDVR problem is strictly cosmetic. It appears to have no functional impact; just access your recordings using Menu / DVR instead of MyDVR.

My 6412 did something similar this morning. I live in the SF Bay Area. Mine just said "Oh!" when I pressed My DVR/OK. Unplugging for a minute and plugging it back in restored my recordings, and so far things seem OK. When I called Comcast, the CSR claimed that there was no nationwide problem and that it was because my DVR was running hot (even though I tried to use it early in the morning when it was still fairly chilly at my house since I don't run the heat overnight). I think it's more than just coincidence that this has happened to a few of us around the same time. For reference, I keep my DVR turned on all the time.

The problem resurfaced this morning, except now it says something that looks like "~√←". The workarounds described above (My DVR/OK and Menu/DVR/Recordings) are working for me. If I call Comcast, there's a recording now saying to unplug the box for 30 seconds and plug it back in if this happens. This will be very annoying if we have to do this every day, since the guide data is not cached to disk. When I got through to a CSR, she said that they realize this is now a national issue and that they are working on it, and she recommended I use the workarounds described in this forum as opposed to unplugging the box.

It appears what's going on is that pressing MyDVR is failing to produce a proper menu screen. The box seems to default to whatever sub-menu (DVR, Setup, Search, etc.) you were in most recently, allowing you to select the top two choices from that sub-menu. By default, the upper-left option ("My Recordings" in the DVR menu, "Guide Setup" in the Setup menu, etc.) is highlighted (although you can't see it because it wasn't properly drawn), so pressing OK selects this option. You can right-arrow to the upper-right option, at which point that option is highlighted both options are drawn on the screen, allowing you to actually see the choices available.

Pressing MyDVR/OK will work as long as you don't access a different sub-menu (Setup, Search, etc.). If the only sub-menu you ever use is the DVR sub-menu, then MyDVR/OK will always take you to "My Recordings."

I've also got the problems as being mentioned with the "My Recordings" section, but here's a new wrinkle. I don't have Comcast. Does anybody know if Armstrong Cable is somehow related to Comcast?
The problem is in the TV Guide software. The cable company has nothing to do with it.

I've also got the problems as being mentioned with the "My Recordings" section, but here's a new wrinkle. I don't have Comcast. Does anybody know if Armstrong Cable is somehow related to Comcast?

I'm in Medina, Ohio, and it was my understanding that Armstrong, which is technically based in western Pennsylvania, was an independent company. But when their 3416 box has the exact same problem on the exact same day as Comcast's, I'm starting to wonder if there's a correlation.

Or maybe it's an extremely wide-spread Motorola problem....

I've got a firmware version of 12.20, by the way. And the button on the remote says "List" and not "MyDVR" or anything like that.

Yeah it's happening to ANY provider with Motorola or Pace boxes running the IGuide software from Guideworks.
TWC, Service Electric, Armstrong, Rogers, Shaw etc... (Rogers and Shaw are Canadian!!) Must be a strange corruption in the downloadable database. Wonder if its related to any kind of Daylight Savings Time update?

Yeah it's happening to ANY provider with Motorola or Pace boxes running the IGuide software from Guideworks.
TWC, Service Electric, Armstrong, Rogers, Shaw etc... (Rogers and Shaw are Canadian!!) Must be a strange corruption in the downloadable database. Wonder if its related to any kind of Daylight Savings Time update?

It's a problem on any Motorola Based Cable headend for DVR STB. We had a flurry of people working on it here at work. No word when I left work on a fix to the file that is corrupted.

at least it is not the DVR's :)

I spent most of the day testing modems. We just got a crap load of the new Moto eMTA modems in.

It's a problem on any Motorola Based Cable headend for DVR STB. We had a flurry of people working on it here at work. No word when I left work on a fix to the file that is corrupted.

at least it is not the DVR's :)

I spent most of the day testing modems. We just got a crap load of the new Moto eMTA modems in.

The Moto SBV5220? Sounds like fun! I wish I could play with new stuff all day long.

Well at least the DVR still works. I can go into the DVR icon in the quick menu, or push My DVR and hit OK right away. Keep us posted if you hear anything. I'm curious as to what the cause is, and why it's affecting every Motorola based headend with the IGuide software.

RCN Has a Motorola headend, but they are running Passport DCT, thus they seem unaffected.

It's a problem on any Motorola Based Cable headend for DVR STB. We had a flurry of people working on it here at work. No word when I left work on a fix to the file that is corrupted.

It doesn't seem to have affected the Motorola DVRs here in Washington state, which are using Microsoft guide software. We may also have a different source of guide data.

It doesn't seem to have affected the Motorola DVRs here in Washington state, which are using Microsoft guide software. We may also have a different source of guide data.

True. RCN is using Passport DCT, Comcast Washington is using Microsoft Guide, as is Verizon FiOS. There should be no problems on the other guide platforms. I haven't heard any FiOS users mention anything or RCN for that matter. There may be a few COX and Time Warner markets using Passport DCT as well.

Big oops for whoever messed things up at Guideworks!

I'm getting :Ú-!. Good times. Will wait patiently for the next "upgrade" to fix this annoyance.
I had this issue. Unplugged the box for a minute and restarted it. When it rebooted, it was all fine again.

I'm getting this issue now too. Only when I hit the MyDVR button. Through the menu button, it's fine.

My Motorola boxes just rebooted and the My DVR buttons are now working properly.

I did notice the numbers in the box , and filddled with them a bit, but I panicked and never did see a fullscreen or widescreen option, but what you said clears it up. If I attempt it again, I will use this knowledge. Thank you!!

I want to watch non hd channels with a full screen so I shut off motorola dvr box, pressed menu , selected a size , and got an error on my tv saying it does not support or something like that. That would be ok, but I was unable to go back into menu again after that to change it. This happened to me on two recievers, the 3416 and 3412 ( i believe) I went right back and got another box yesterday, because I wanted to watch tv and was afraid to tell the lady what happened . So I hooked up new box, thank goodness another 3416 and am watching in 16:9 mode with the boxes on the sides. I am afraid to touch it .

Linda
I did notice the numbers in the box , and filddled with them a bit, but I panicked and never did see a fullscreen or widescreen option, but what you said clears it up. If I attempt it again, I will use this knowledge. Thank you!!

I believe a fix as been sent out now, for the My DVR button issue.

I've seen those helicopters taking off from Redmond -- it must be a Microsoft plot, since we don't have the problem in Washington, with their guide software.

Yup, one of the very few times we WA folks have lucked out...

MyDVR problem is fixed here as well. I'd like to know what actually caused this problem to begin with. I have a feeling someone at TV Guide just made a stupid typo.

All is well here also. Think someone lost their job over this? There must have been hundreds, if not thousands, of manhours spent dealing with this all the way up the line.

MyDVR working properly this morning, not sure if I still have 12.31 firmware, or if I just never noticed it and I've had it for awhile.

Still no new software update for the "new" guide, although I have seen the video feeds for the new guide show up on unecrypted QAM on the TV, so they are working on it.

Yup.... I can also report that My DVR button has been brought back from the dead.

Ok.... now back to the Anna Smith saga (or should that read circus?)

..............and what a saga it is turning out to be!!!!

Hey Scanpa,

What new modems are you testing - cable modems? Any change from current models? I have a boxy old RCA one. Any reason to update to a newer model?

I unplugged the 3416 and plugged it back in after a few minutes. It came up with "Du1" on the display and no picture on the plasma (but sound was OK.)
That's what it displays for "DVI", usually when you've selected the DVI output mode, or perhaps on an error. I think I've seen it when I've had random HDCP errors.

Check out this section (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Setup#Additional_HDMI_Settings) of the wikibook.

You can try changing the output to HDMI in the blind:

Power off.
Menu
Down, Down, Down, OK (or Right)

You are now on the Additional HDMI Settings page.

The LED display on the STB should read "duI".

Press OK (or Right) to change to HDMI output mode.

After a few moments, the LED display on the STB should read "hdnI".

If the display does not come back on your TV, try pressing OK (or Right) again to switch back to DVI mode.

Maybe this has been mentioned, but the HDMI/DVI function has been further messed up by the recent firmware. I was able to work around it until recently. My Panasonic 42in plasma is DVI, but that setting produces snow. Until recently setting the 3416 to HDMI, even though I'm using an HDMI to DVI cable, would work. Now it either gives me the blue warning message or the screen is just black. My previous 6412 did not have this problem. I don't have a free component port on my Panny, so this is a bit of a problem. Typical firmware release: Fix one thing (command qeue lag, it appears), break something else.

Does anyone know where I can download the full users manual for the DCT 3416-I ?
I just got one from Time Warner cable, but they didn't provide the guide.

thanks.

Does anyone know where I can download the full users manual for the DCT 3416-I ?
I just got one from Time Warner cable, but they didn't provide the guide.

You can try Motorola, although all you need is the Wiki, linked to 2 posts above yours.

The "MyDVR" button issue has been resolved on its own. I did not reboot/unplug the machine, although I noticed the last two nights it rebooted on its own in the middle of the night. Ever since though I noticed a couple of times where the audio stopped after a transition from show-to-commercial (and vice versa) during playback of a show recorded on the hard drive. But there is an easy workaround: If I restart playback or fast-forward/rewind the sound comes back. Not sure if two times in a day is pure coincidence or a bug in progress...

With the new IGuide software, I think there is some form of code that is possibly in the guide data that hooks the MyDVR button. If you reboot your box, MyDVR will go directly to MyRecordings for a few minutes until the main menus are working. Then MyDVR goes to the menu instead.

With the new IGuide software, I think there is some form of code that is possibly in the guide data that hooks the MyDVR button. If you reboot your box, MyDVR will go directly to MyRecordings for a few minutes until the main menus are working. Then MyDVR goes to the menu instead.

It would have been nice (for me) if the button could be configured to go directly to "My Recordings" like it used to before the new softwares. One less button to press :-)

With the new IGuide software, I think there is some form of code that is possibly in the guide data that hooks the MyDVR button. If you reboot your box, MyDVR will go directly to MyRecordings for a few minutes until the main menus are working. Then MyDVR goes to the menu instead.
It's part of the menu definition. It's my understanding that the menus are dynamically generated from info in the cable signal, which is why you can't access the main menu immediately following a reboot. This dynamic menu building scheme gives cable operators control over what features are available (e.g. if On Demand isn't available, that option won't appear in the menus). Changes to the menu definition do not require a software update on the box itself (on my box, I noticed a change to the HD sub-menu a couple of weeks ago, with an additional option to view HD channels in a normal guide rather than HD programs being listed in a linear fashion - this option appeared without a software update, nor a reboot for that matter).

It's part of the menu definition. It's my understanding that the menus are dynamically generated from info in the cable signal, which is why you can't access the main menu immediately following a reboot. This dynamic menu building scheme gives cable operators control over what features are available (e.g. if On Demand isn't available, that option won't appear in the menus). Changes to the menu definition do not require a software update on the box itself (on my box, I noticed a change to the HD sub-menu a couple of weeks ago, with an additional option to view HD channels in a normal guide rather than HD programs being listed in a linear fashion - this option appeared without a software update, nor a reboot for that matter).


Correct, after any reboot or re-authorization of the STB, it has to download the account settings, then it builds the needed menu's.

My Motorola boxes just rebooted and the My DVR buttons are now working properly.I didn't notice my box reboot on its own (maybe it did over night), but this evening without doing a thing on my own to try to correct the MyDVR glitch at all, it just started working normally again as it has for others. :)

No reboot here, as far as I can tell, and the problem was gone as of early last night.

Hey Scanpa,

What new modems are you testing - cable modems? Any change from current models? I have a boxy old RCA one. Any reason to update to a newer model?

These new modems are for users of Comcast Digital Voice service.

Motorola SBV5220, we only had a few of these before, and have been waiting about 4 months for this shipment. :(

I am brand new to the HD DVR arena. I just got a 3416 today, having had ReplayTV for years. Earlier in this forum, I read that there is a working 30 sec. skip macro. How can I get it? I have JP1 capability, and am using an OFA8910 remote. PM me please.
Thanks...

True. RCN is using Passport DCT, Comcast Washington is using Microsoft Guide, as is Verizon FiOS. There should be no problems on the other guide platforms. I haven't heard any FiOS users mention anything or RCN for that matter. There may be a few COX and Time Warner markets using Passport DCT as well.

Big oops for whoever messed things up at Guideworks!


Cox Motorola areas are all Passport dct. They are switching to Iguide in the end of 2007-2008.

ajwees41

I am brand new to the HD DVR arena. I just got a 3416 today, having had ReplayTV for years. Earlier in this forum, I read that there is a working 30 sec. skip macro. How can I get it? I have JP1 capability, and am using an OFA8910 remote. PM me please.
Thanks...

No PM, but try this:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote#Add_30-Second_Skip

Thank you very much!!!

I want to watch non hd channels with a full screen so I shut off motorola dvr box, pressed menu , selected a size , and got an error on my tv saying it does not support or something like that. That would be ok, but I was unable to go back into menu again after that to change it. This happened to me on two recievers, the 3416 and 3412 ( i believe) I went right back and got another box yesterday, because I wanted to watch tv and was afraid to tell the lady what happened . So I hooked up new box, thank goodness another 3416 and am watching in 16:9 mode with the boxes on the sides. I am afraid to touch it .

Linda

Linda, the same thing happened to me and couldn't get picture back. Here's what I did: make sure you have a coaxial connection from the set-top box to your cable input on the tv. Turn your tv input to the cable input. Then, you should be able to see the Motorolla set-top box settings. From there, switch the settings back to where they need to be. Then, you can swich the tv input back to component, HDMI, or however you were watching it before.

SE Mass with an older 3416, experienced the same issue as mentioned in the thread earlier this week with the MyDVR button (unplug was my workaround). However, some shows that were recorded shortly after that were in some sort of corrupted state - recording was complete, but would hang on playback after 8-10 min.

Earlier this morning, all of my STBs took a reboot. After the reboot, all of the recordings on the 3416, which was at 75% capacity (including SNL from last night!), were gone. MyDVR list was empty, 0%. I unplugged, waited, hoped, and was then was mad - the list of recordings was gone (including the rare VH1 BBC session with AC/DC Bon Scott from '74!).

I called Comcast this morning and was told by CSR it was the result of an upgrade that was encountering problems and that if power cycle didn't return the list, that the case could be forwarded to engineers to attempt to recover the shows on my unit (which I asked to have done).

Really a poor showing from Comcast over the last week around service quality for the change being rolled out, sounds too without any considerations/reparations being given for the inconvenience this is causing DVR customers, many of us paying over $200+/mo. From my perspective, the original change caused impact, no communication on the issue from the provider (more info on AVS forum!), further impact from change this morning for me and no attempt to make good on any of it. I asked for a credit for the DVR service and was told that at this time, there are no plans for crediting this loss of service. I'll post if there is success recovering the lost recordings but doubt there will.

I had the problem and it was resolved without my losing any recordings.

Phila PA...My 3416 had the My DVR problem but it resolved itself. Now there are hiccups in the HD programming on almost all channels except 231 - ABC. Any one elso out there experiencing the same in Delaware County?

oldboy,
not sure what you mean by "hiccups", but I am experiencing what may fit that description. I notice slight "jitter"every few frames. Seems like it all of a sudden "skips". Happens on every recording (haven't validated live occurrence since I mostly watch recorded shows). Maybe this is the same thing you are seeing. Seemed to begin once the MyDVR bug was miraculously resolved.

I am in Atlanta area....

Rayl,

What you describe is what is exactly happening to me (live, recordings, etc.)! I have tried everything and still no luck. Any suggestions from anyone or is this going to require another update from the Comcast gods when they find out there is a problem. I wouldn't know who to call.

Rayl,

What you describe is what is exactly happening to me (live, recordings, etc.)! I have tried everything and still no luck. Any suggestions from anyone or is this going to require another update from the Comcast gods when they find out there is a problem. I wouldn't know who to call.

I think some folks reported that this problem was cured by putting the box in the setup mode and changing the output from 720p to 1080i (or visa- versa) and back again to the original setting. Can't hurt to try.

Are all you guys with 3416's just going in and asking for a replacement for your 6412/3412? Luck of the draw? Or specifying the 3416? No extra cost? I would love an extra 40gb!

Also, has anyone had problem with their 3412 not fast forwarding? It just kind of sits there, even at 4x speed. The other problem I have had is the box freezes on a channel (noticed while recording two and watching one). Trying to switch tuners, play a recording, it doesn't matter. It stays stuck on the channel. Only solution is to unplug the box.

Are all you guys with 3416's just going in and asking for a replacement for your 6412/3412? Luck of the draw? Or specifying the 3416? No extra cost? I would love an extra 40gb!
As far as I know, there is no extra cost for the 3416 vs. the 3412, nor is there a cost associated with swapping the box for a new one. When we got our DVR, we were able to choose based on HDD size from the models that were in stock, so I don't see why you can't just go out and make the switch (provided the 3416's are available). We did not ask for a specific model, nor did I know the model number until finding the Wiki. It just happened to be the 3416.

Also, has anyone had problem with their 3412 not fast forwarding? It just kind of sits there, even at 4x speed. The other problem I have had is the box freezes on a channel (noticed while recording two and watching one). Trying to switch tuners, play a recording, it doesn't matter. It stays stuck on the channel. Only solution is to unplug the box.I find that these boxes prefer slower button pressing sequences such as counting 1-2 between successive presses. For me, the more annoying behavior occurs when I am not watching in real time, even just a few moments behind, the guide will not come up when pressing "info" so that I can see what's on another channel. Bring on the Tivo cablebox ...

YMMV

I have a question about these boxes relative to the cable service level. Does anyone have the 3412 and/or 3416 with just regular basic service (not digital)? I currently have digital, but most of what I watch is on 2-99 and HD channels 187-192. If I can downgrade my service level and still have the full DVR functionality to record my HD locals, I just may do it.

I am in the Chicago NW suburbs.

Thanks.

I have a question about these boxes relative to the cable service level. Does anyone have the 3412 and/or 3416 with just regular basic service (not digital)? I currently have digital, but most of what I watch is on 2-99 and HD channels 187-192. If I can downgrade my service level and still have the full DVR functionality to record my HD locals, I just may do it.

I am in the Chicago NW suburbs.

Thanks.

I don't believe they will rent you the DVR unless you pay for digital. With a Quam tuner in your TV, you can get most of the local stations in HD here in Jacksonville with basic cable with extended service. For some reason, some people can get all the locals, but I cannot get NBC.

I don't believe they will rent you the DVR unless you pay for digital. With a Quam tuner in your TV, you can get most of the local stations in HD here in Jacksonville with basic cable with extended service. For some reason, some people can get all the locals, but I cannot get NBC.3

I think you are right about that. However, since I currently have digital and two boxes (a 3412 and a 3416), I was wondering if they would also cripple them once I downgrade. I know OnDemand and the slew of channels wouldn't be there, but it would serve my needs.

Also, has anyone had problem with their 3412 not fast forwarding? It just kind of sits there, even at 4x speed. The other problem I have had is the box freezes on a channel (noticed while recording two and watching one). Trying to switch tuners, play a recording, it doesn't matter. It stays stuck on the channel. Only solution is to unplug the box.No problems with my recently updated 3412 and FF.

Not sure if I understood your second dilemma correctly, maybe I didn't :confused: ... but if I did, then I can say you cannot record 2 different channels and watch a different third channel live ... it will definitely stay on one of the 2 channels you are already recording. You can only watch a previously recorded program if you are already recording 2 different live channels ... it only has a dual tuner for watching live TV, so if you are recording on both tuners and still want to watch live TV, then you are going to be stuck having to watch one of those channels.

It is my understanding that the 34xx/64xx require digital service.

It is my understanding that the 34xx/64xx require digital service.

well the 64xx have analogue tuners and digital, so i dont think you'd need a digital service technically for it to work. the 34xx are digital only tuners, so its definately a requirement.


Edit: as for the original poster, i dont think you can downgrade to lower then their lowest "digital" package.

Are all you guys with 3416's just going in and asking for a replacement for your 6412/3412?

ya, thats what i did. I just brought my boxes in and asked if they had the ones with bigger hard drives. She said yep and grabbed them off the shelf and on my way i went. Id imagine Any new subscriber will get a 6416/3416 now. At least in my area, thats all they had. We are all digital now, so all they have are 3416's.

well the 64xx have analogue tuners and digital, so i dont think you'd need a digital service technically for it to work. the 34xx are digital only tuners, so its definately a requirement.


Edit: as for the original poster, i dont think you can downgrade to lower then their lowest "digital" package.

I had this same dilemma last year. What I ended up doing was dropping the digital by phone but keeping my DRV. They just kept charging me the 10 bucks rent, and while I lost all the digital channels (except the OTA DTV stuff and TBS) everything worked just fine.

If your area has ADS (analog/digital simultcast) even the 34xx series will work.

I find that these boxes prefer slower button pressing sequences such as counting 1-2 between successive presses.

I've noticed this on my 6412 as well; it is most annoying when using 30 sec skip.

OK, the 3416 is all digital. Does this have anything to do with using Component or HDMI input? With my 6412III, I saw very little diff between the two inputs. Does the 'all digital' 3416 change this?

OK, the 3416 is all digital. Does this have anything to do with using Component or HDMI input? With my 6412III, I saw very little diff between the two inputs. Does the 'all digital' 3416 change this?

No, the all digital refers to the tuners only.

Hello--

I have a 3416 from TWC. Someone mentioned that there was a way to get 30 sec skip forward--how do you do that?

Hello--

I have a 3416 from TWC. Someone mentioned that there was a way to get 30 sec skip forward--how do you do that?

Wiki: http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote#Add_30-Second_Skip

Thanks--unfortunately, it doesn't work with my Time Warner remote.

Thanks--unfortunately, it doesn't work with my Time Warner remote.

It doesn't work with the Microsoft guide s/w here, either.

Are all you guys with 3416's just going in and asking for a replacement for your 6412/3412? Luck of the draw? Or specifying the 3416? No extra cost? I would love an extra 40gb!

I'm outside Chicago. I called up Comcast HQ and they said they didn't have any DVR's in stock. They should have some in a few weeks. Checked back and they said they still didn't have any.

There is a Comcast office right by my work, so I figured I would stop in there and see if they had any. They had a stock of like 20 of them sitting inside a cabinet. The lady turned around and grabbed one. I assume they had a ton more in the back as well, just had a stack upfront for convience. I brought my non dvr hd box in the next day.

I guess things could be worse -

http://journalstar.com/articles/2007/02/22/news/local/doc45dce8551dcd2874905526.txt

I searched the earlier threads and saw that the 3412 and 3416 boxes do not allow for native resolution to be passed to the TV depending on how the channel actually broadcasts.

My question is...what do most people set it to? 720p or 1080i? To me, they look pretty close on my TV with the exception of the Comcast box graphics (menus, channels guides, OnDemand...the 720p mode makes the text look very jagged).

My TV has native 720p (Vizio L42).

My question is...what do most people set it to? 720p or 1080i? To me, they look pretty close on my TV with the exception of the Comcast box graphics (menus, channels guides, OnDemand...the 720p mode makes the text look very jagged).

My TV has native 720p (Vizio L42).
My TV is 1080p, so I'd love to have a pass-through option to avoid double-conversion of HD content. I have it currently set to 1080i because (a) most of the content I watch in HD is native 1080i, and (b) I have stutter problems when output is set to 720p.

I searched the earlier threads and saw that the 3412 and 3416 boxes do not allow for native resolution to be passed to the TV depending on how the channel actually broadcasts.

My question is...what do most people set it to? 720p or 1080i? To me, they look pretty close on my TV with the exception of the Comcast box graphics (menus, channels guides, OnDemand...the 720p mode makes the text look very jagged).

My TV has native 720p (Vizio L42).

I use 1080i on both my 65" 1080p DLP and 50" 768p plasma. I've tried passing 720p on the plasma with 720p and 1080i sources but couldn't see any noticeable difference. I haven't even tested using 720p on the DLP.

Is anyone having trouble with the 3416 showing 100% full hard drive when it is really around 3%? I have two 3416s from Charter Cable in the St Louis area doing this once or twice a day. Can anyone help. Thanks to all that respond.

I want to enable the SATA-II port on my dct3416 - There has to be a way to do this. Does anyone know how to boot up the cable box so that you can make setting changes in the firmware? Possibly even if there is a way to edit the box's settings via a firewire cable and windows drivers? I know there are windows drivers for one of the other series available for firewire connections...

I want to enable the SATA-II port on my dct3416 - There has to be a way to do this. Does anyone know how to boot up the cable box so that you can make setting changes in the firmware? Possibly even if there is a way to edit the box's settings via a firewire cable and windows drivers? I know there are windows drivers for one of the other series available for firewire connections...
The cable company has to enable the SATA port. Right now it is disabled, supposedly due to DRM issues (they're worried that you might steal copyrighted material). Once the DRM issues are worked out, expect a firmware update that will enable the SATA port. Until then, forget about attaching an external hard drive.

So, I decided to get a new hdmi/dvi cable and hooked it up and still no signal. When I power off and hit menu I get the menu, very fuzzy, for about 3 seconds then black screen. This has probably been covered a lot and I'll apologize for not searching. Is the Hdmi output busted?

Thanks in advance.

Anyone see this message with their comcast cable box and doing HDMI switching with your a/v receiver:

"SET TOP DOES NOT SUPPORT HD CONTENT PROTECTED REPEATERS -- CONNECT YOUR SET USING THE Y PB PR CONNECTION."

Here is a picture of the exact message:

http://i1.tinypic.com/2yv4g9x.jpg

Anyone see this message with their comcast cable box and doing HDMI switching with your a/v receiver:

"SET TOP DOES NOT SUPPORT HD CONTENT PROTECTED REPEATERS -- CONNECT YOUR SET USING THE Y PB PR CONNECTION."
Not personally, but that is a well-known issue with firmware 12.31 and earlier. If you have anything between the DVR and your TV (such as an AVR or switch), the DVR won't work unless your firmware is newer than 12.31 (such as 12.35 or 16.20).

Either use component cables, or hook up the DVR directly to your TV (with nothing in between).

Not personally, but that is a well-known issue with firmware 12.31 and earlier. If you have anything between the DVR and your TV (such as an AVR or switch), the DVR won't work unless your firmware is newer than 12.31 (such as 12.35 or 16.20).

Either use component cables, or hook up the DVR directly to your TV (with nothing in between).

Isn't there some way to get the newer firmware? IF so, how?

I paid a lot of money for an HDMI switching receiver. This is not right.

Yes, I can use component cables and HDMI -- but the picture is not as good with component. I would prefer to use HDMI all around -- thus need to switch HDMI via the receiver (as it is supposed to do).

How do we force comcast to give the firmware up?

Not personally, but that is a well-known issue with firmware 12.31 and earlier. If you have anything between the DVR and your TV (such as an AVR or switch), the DVR won't work unless your firmware is newer than 12.31 (such as 12.35 or 16.20).

Either use component cables, or hook up the DVR directly to your TV (with nothing in between).

By the way, how do you check for the firmware version on your DVR?

Isn't there some way to get the newer firmware? IF so, how?

I paid a lot of money for an HDMI switching receiver. This is not right.

Yes, I can use component cables and HDMI -- but the picture is not as good with component. I would prefer to use HDMI all around -- thus need to switch HDMI via the receiver (as it is supposed to do).

How do we force comcast to give the firmware up?

The headend will always have the latest firmware that is fully compatible for the equipment and software that it uses. If you are at 12.31, then that is currently the best it can use.

Not every area will be able to use or install the latest firmware. It's just not that simple.

Your HDMI switcher is not compliant with the STB HDMI drivers. It must be a direct connection to your TV.

Use Componant cables and have your TV Component cable imput calibrated.

the only 2 differences between the 2 connections are Component is Analog Compressed signal, and HDMI is Digital Un Compressed. With proper TV input Calibration it is very hard to tell the difference.


YMMV,

good luck!