I just got in here - as I'm switching over to FIOS any day.

Is there seriously only a single topic with 2+ years of information in it?

Are people not interested in more targeted threads on FIOS and the qip6416?

Or - did I just not find it.


If you know Linux, I have another thread about the partition layout on the 6416's disk plus a bunch of other stuff related to what I have done once I took the cover off.

I sure could use some help as I have hit a wall

Ok, I am about to give up on Verizon Fios DVR and buy the new Tivo HD series 3.
Ever since the new OS went on the DVR sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Series manager can't handle recording a show with multiple times in a week...Example...my wife records "Big Brother" on a series. It is on 3 days every week (Tues, Thurs, Sun.). Not all at the same time (I think sunday is on at 9pm instead of 8pm). It will ONLY record the series on the day you created that series on...Meaning if I choose the Thusday night show to "start a series", it will create the series for only Thusday night. When I try and do another series for the other nights, it says there is already series created for the show. They used to have the option, "Record on any channel at any time"...That worked great!
Then last night it didn't even record BB. Then the show we had recording at 9pm...Came out all "black screen" except for 5 mins of the show!!!!!

Obviously switching out the box is not going to make a difference cause the problem is in the software...But how can they screw something up so bad that was working well to begin with...just put a new face on it and be done with it...Leave the backend ALONE!!!! I am developer myself and if I messed up a feature that bad, I would be throwing everything at it to fix in ASAP!

I just started looking in to the Tivo...and now they have it so you can add 2 cable cards for dual tuners...But the $800 price tag is not nice :-) But I guess I can then transfer to the new cable system if I drop Verizon.

AHHHHH...feels good to vent!!! I thought I had it bad with Comcast...But now I wish I didn't switch...At least I could get channels with my PiP without having a cable card....

Anyone know if there is any plans on the horizon to fix these problems or are they just telling people to deal with it...

Thanks!

If you know Linux, I have another thread about the partition layout on the 6416's disk plus a bunch of other stuff related to what I have done once I took the cover off.

I sure could use some help as I have hit a wall

Where is that thread?

Ok, I am about to give up on Verizon Fios DVR and buy the new Tivo HD series 3.

I just started looking in to the Tivo...and now they have it so you can add 2 cable cards for dual tuners...But the $800 price tag is not nice :-)

DingoAce10:

The newer TiVo HD goes for only $299 (and you can get the older TiVo Series 3 for $599 at certain locations). The only real downside to the TiVo HD is that, like the FiOS DVR, it only has 160GB of built-in storage; however, unlike the FiOS box the TiVo will support eSATA storage. There is a nice thread at tivocommunity concerning now to set this up currently, and full support by TiVo for this is supposed to show up by the end of the year.

Other announcements from TiVo include support by November for TiVo To Go, Multi-Room Viewing (including HD), and TiVo To Come Back (viewing of PC video content on your TiVo). These cover most of what I would look for in a good HTPC, and may have cemented for me my track back to TiVo.

I had hoped that the new FiOS IMG would be the start of such features for the FiOS DVR, but I am not very confident about that presently....

First , let me say that this post is NOT about copying shows on the 6416 for anything more than trying to figure out a way to handle the small 160 Gbyte disk for personal use.



This was a LONG quote so I edited it. Please see this post:
http://www.avsforum.com/avs-vb/showthread.php?p=11330503#post11330503

for the full content.




Joe

A slight variation of the procedure I note in the thread in the quoted area above.
I set all my pograms in the season pass to 'delete never 'and when I am close to full, I clone the disk to another another.
I swap those disks back and forth to watch stuff and delete as I go.
This in effect gives me 2 160 Gbytes disks.



The 6416 will format your disk to a 160 disk and I had an idea of seeing if I could use Linux to resize the data partition.
I have hit a brick wall there whic I explain below.

The partition table on the disk is NON standard and I get a 'bad partition table' error in Linux when I use one of the partition programs on the disk.

Even so, I am able to get at the partitions in Linux.
I have been able to determine that there are 2 partitions (at least what I can get at) on the disk.

The first is ~3 Gbytes in size and holds such things as the season pass info as well as the pointers to the video data on the other partition which is the remainder of the 160 GByte formatted space.

I have been playing around with a 300 Gbyte Sata disk. It of course gets formtted to a 160 Gbyte disk when I first stuck it into the 6416.

Again, using LINUX, I finally figured out how to re-size the data partition on a 300 Gbyte disk that has a partition table that Linux complains about.

BTW, if you stick the disk in a Windows machine., Disk Manager simply sees the disk a a single unformatted 300 Gbyte disk


Unfortunetely, when I put that dsik with the larger data partition into the 6416, it reformatted the damn thing back to a 160 Gbyet disk after it finished booting:(

That is where I am stuck.

I think I have reached the end of my rope and am moving to either a Media Center cabele Card PC or a Tivo series 3.

This last Firmware load is like Verizon is making fun of us and I don't like that one bit.

Here is why I say that.
I booted the 6416 with the new firmware installed and went into the front panel menu.

I then went to the Dxx item that shows all the interfaces.
The USB one says Nothing is connected.
As an experiment, I plugged a USB disk into the 6416 while still at the front panel menu and BINGO, the status changed to say "USB Mass storage Disk Device Connected"

I was psyched so I finished rebooting and checked the DVR space status.
NO DIFFERENCE in free disk space:(

They went to the trouble of enabling USB disk devices but did not bother with that next little logical step: Use the External Mass storage device after the internal disk is filled.
I have already determined that the 3 Gbyte partition on the Internal IDE disk holds all the meta data so this would be a simple SW change to allow an external disk to be used.

You even get an extra level of data protection because without the internal disk, there is no way to access the data on the external device.


They are making fun of us. I can hear the engineers laughing now. "lets add the ability for them to plug in a USB disk so that the OS recognizes it but let's not give them any way to use it."


VISTA and CableCard with limitless disk space,here we come!

Joe

They went to the trouble of enabling USB disk devices but did not bother with that next little logical step: Use the External Mass storage device after the internal disk is filled.
I have already determined that the 3 Gbyte partition on the Internal IDE disk holds all the meta data so this would be a simple SW change to allow an external disk to be used.

You even get an extra level of data protection because without the internal disk, there is no way to access the data on the external device.Motorola's firmware does not support DRM with USB storage. USB storage support is meant primarily for content input, and more specifically, pictures from flash or a camera for viewing on the STB/DVR.

Motorola recently released a driver to support eSATA drive expansion (with DRM), but no provider is yet using a firmware with that driver.

DingoAce10:

The newer TiVo HD goes for only $299 (and you can get the older TiVo Series 3 for $599 at certain locations). The only real downside to the TiVo HD is that, like the FiOS DVR, it only has 160GB of built-in storage; however, unlike the FiOS box the TiVo will support eSATA storage. There is a nice thread at tivocommunity concerning now to set this up currently, and full support by TiVo for this is supposed to show up by the end of the year.....

I realize the FiOS DVR is 160GB, however, I honestly believe we are no longer able to use all this. Some have said VZ claims this is only temporary and will be fixed in Oct, however, I've realized since this new IMG and approx 2 dozens calls to VZ that they're a bunch of liars!!

I never receive the same story twice. I'd cancel eveything I have with them, however, currently they owe me over $100 in credits due to the fact that they still have not figured out how to put the bundle discount on my account. I'm afraid if I cancel, I'll never see my credit. Not to mention I would have to go with at&t for cell service and comcast for the rest (ughh).

Sorry, had to vent!!

Has anyone else had difficulties with the bundle discounts?

Also, has anyone else been given the new remotes free? They want to charge me $6.95 for each remote (I have two dvr's and the SA remotes do not work well with them).

Jeepmon,
You can set the DVR to record all unique episodes for a series so it ought to catch all new at anytime.

I did notice that it will record multple copies of the same episode if the description is slightly different.


Anyone know when we get back all our disk capacity?

nw

I realize the FiOS DVR is 160GB, however, I honestly believe we are no longer able to use all this. Some have said VZ claims this is only temporary and will be fixed in Oct, however, I've realized since this new IMG and approx 2 dozens calls to VZ that they're a bunch of liars!!

I never receive the same story twice. I'd cancel eveything I have with them, however, currently they owe me over $100 in credits due to the fact that they still have not figured out how to put the bundle discount on my account. I'm afraid if I cancel, I'll never see my credit. Not to mention I would have to go with at&t for cell service and comcast for the rest (ughh).

Sorry, had to vent!!

Has anyone else had difficulties with the bundle discounts?

Also, has anyone else been given the new remotes free? They want to charge me $6.95 for each remote (I have two dvr's and the SA remotes do not work well with them).

...
Has anyone else had difficulties with the bundle discounts?
...
They missed the free month of movie package discount on my first bill. I called, they adjusted the amount. No problemo.

This is not a response to anybody. Just a post about my experiences with the #(*%($ IFR remote. I, like everybody else that has more than one DVR or set top box, have the same issues with the IFR remote and two boxes in the same room. I have tried using an IFR extender and turning one of my DVR's at a 90 degree angle to where I sit so that it couldn't "see" the IFR signal intended for the other DVR. I then placed the IFR extender transmitting device in front of the DVR that was turned sideways and placed the sending unit on an end table next to my chair so that I could point my remote at it to operate the DVR that was not facing me. Technically, this works, but I find that the sluggishness of the IFR extender is not acceptable. Also, sometimes I have to press the button on the remote two or three times before the DVR will respond when using the IFR extender. Here is what I am doing now, and I can tell you that it is about one million times better than the IFR extender. I have my two DVR's sitting in/on the same component cabinet. One is about one shelf up from the bottom of the cabinet and the other is sitting on the top of the cabinet. It is important that you keep the boxes as far apart as you can so that this works for you. I keep both of my DVR's plugged in to power at all times as I think everybody does, but I keep them both turned off as far as the remote is concerned when they are not in use. When a DVR is turned off, it will only respond to the power button on the remote - nothing else. This means that if you have one DVR on and the other one off, then the one that is on will respond to the remote while the other one that is powered off won't respond UNLESS the power button is pressed. It takes a little work, but you can get the hang of this with a little practice. While operating my DVR's, I am approximately 10 feet away from them. Your results may vary somewhat depending on your remote control and the distance that you are from your DVR. I also use the Comcast remote control that I bought off the internet on EBay. If you want to use the DVR on top of the component cabinet without turning the one on that is near the bottom of the component cabinet, then point your remote toward the ceiling and press the power on button. With a little practice and adjustment of the angle that you hold the remote, you can get the top one to power on and the bottom one to remain off. If you want to use the bottom one only, then point the remote at both of them, hit the power on button which will turn both of them on and then point your remote at the ceiling once again and hit the power button again and with the correct angle, that should turn the top one off and leave the bottom one on. Keep in mind that if both boxes are on, then theoretically they will respond exactly the same to the remote commands. If they are both on and you are trying to set up a recording, chances are you will set up the same recording on both of them. The key is to make sure that the power light on the DVR is lit either on ONE BOX OR THE OTHER and NOT BOTH at the same time. The down side to this is not being able to switch easily back and forth between the boxes leaving them both on. Remember if you are through with one box and want to use the other one, you simply point the remote at both of them and press the power button and this will switch the one that is on - off and the one that is off - on. A "toggle" effect between your DVR's, if you will. When you are ready to turn both off after using them, then it depends on which one is the last one on as to what you need to do. Rule of thumb, if the bottom one is on and the top one is off, then you will need to point the remote at both, hit the power button turning the bottom one off and the top one on, then point your remote toward the ceiling and turn the top one off - only. If only the top one is on then simply point the remote toward the ceiling and hit power to turn it off. If you are using your remote to power on several devices, then this is probably not going to work for you. For those folks who may be new to FIOS, you do not have to have your DVR powered on for a recording that has been programmed to work properly. While this post is a little busy, I think this might relieve some of the frustration that I have seen throughout these threads about the IFR remote. Give it a try and see if it helps. I would be interested to hear any feedback/enhancements to this. I would also be interested in any ideas that might be a better solution than this aside from the fact that Motorola needs to get with the program and take a lesson from D* Network as far as their radio frequency remote controls. The real reason that I have two DVR's in the first place is due to the disk capacity problem. The remote problem is a by-product of that. I will admit that I like the ability to have four receiver capability and yes I do occasionally use all four at the same time.

FIOSINTAMPA: Could you please format that so it's readable?

FIOSINTAMPA -
How are you switching the video output from the two DVRs to the TV?

Hello All,
I am curious to know if any other users are having problems with the HDMI port on the HD DVR. After the new guide was installed about a month ago, everything worked fine. One afternoon last week, the entire screen went green, but the audio was still working fine. I run the audio out through optical, and the video out through HDMI. Verizon Tech support was very helpful, but after several test, determined that the box looks to be fine, and the TV is the problem. I do not have another HDMI compatible devise to test the TV with, and wanted to see if anyone else was having trouble? In the mean time, I am running everything through component. Thanks.

Bryan

Yeah its happned to me a few times....
But I find its only when I switch back and forth between channels really fast.

I just power off and on again...problem solved..:)

I get that every once in a while as well. For me it only happens occasionally, and only when switching from SD to HD channels.

I have to turn off my AVR (that switches HDMI) and when i turn it back on everything resyncs.

This was not a problem i had before the software update, and it is really annoying.

yes, HDMI sync is a problem with the new firmware. Occasionally get a blank screen until I bring up the guide.

Jeepmon,

I have a similar problem with VZ. I've call CS 3 times and still they did not give me bundle discount. I asked for an email address where I can send information proving that the discount is not being applied and they refused to give one. I'm thinking now in making a formal complain with the FTC

Thanks for all the feedback. I have also found a few other threads about the Fios HD-DVR dropping the HDMI signal on Sony TV's. I do not own a sony, so it must be the firmware. When I spoke to the Verizon tech last week, he told me an update was coming at the end of the month. He said it would address problems people are having with the new guide. Maybe a firmware update will be included, and this whole mess can be sorted out. I may not "need" the HDMI port, but I sure do like it.

I called Verizon and they sent out this new remote with the 30 second skip button for free. It's very nice with nice soft touch plastic. Many of the buttons light up and programming is very easy.

http://www.instrumentec.com/posts/VerizonRemote.jpg

FIOSINTAMPA -
How are you switching the video output from the two DVRs to the TV?

noamparn: I am using my DENON A/V receiver to switch between the two video sources. I am using two component videos in from the two DVR's and one component video out to the TV.

FIOSINTAMPA: Could you please format that so it's readable?

Jay_Davis: Personally, I think it is totally understandable. If you will tell me what part of it is unreadable, I will try to clarify it.

Jay_Davis: Personally, I think it is totally understandable. If you will tell me what part of it is unreadable, I will try to clarify it.With most browsers, text is fairly small and there is relatively little space separating each line. As a result, any post with more than ~5 lines without a break tends to be difficult to read.

Imagine trying to read a page-long document with 10pt font, 0.5 spacing, and no paragraph breaks. That's exactly what I see with your post in my browser.

That is the same remote that came with my service back in January. I don't know if it is the remote or the box, but it dosn't respond very quickly. The new guide changed the 30 second skip to a configurable amount of time. I saw it in the options when I realized that the skip forward and skip backward are set at the same amount of time now. The old guide had skip back about half as long as skip forward.

Yes, I agree, the lack of paragraph breaks does make it a bit harder to read. Maybe this formatting will help. On my browser(IE 7), I don't have any problems at all viewing or reading my original post, however I have a rather large monitor so I am sure that makes a difference..

This is not a response to anybody. Just a post about my experiences with the #(*%($ IFR remote. I, like everybody else that has more than one DVR or set top box, have the same issues with the IFR remote and two boxes in the same room.

I have tried using an IFR extender and turning one of my DVR's at a 90 degree angle to where I sit so that it couldn't "see" the IFR signal intended for the other DVR. I then placed the IFR extender transmitting device in front of the DVR that was turned sideways and placed the sending unit on an end table next to my chair so that I could point my remote at it to operate the DVR that was not facing me.

Technically, this works, but I find that the sluggishness of the IFR extender is not acceptable. Also, sometimes I have to press the button on the remote two or three times before the DVR will respond when using the IFR extender.

Here is what I am doing now, and I can tell you that it is about one million times better than the IFR extender. I have my two DVR's sitting in/on the same component cabinet. One is about one shelf up from the bottom of the cabinet and the other is sitting on the top of the cabinet. It is important that you keep the boxes as far apart as you can so that this works for you.

I keep both of my DVR's plugged in to power at all times as I think everybody does, but I keep them both turned off as far as the remote is concerned when they are not in use.

When a DVR is turned off, it will only respond to the power button on the remote - nothing else. This means that if you have one DVR on and the other one off, then the one that is on will respond to the remote while the other one that is powered off won't respond UNLESS the power button is pressed.

It takes a little work, but you can get the hang of this with a little practice. While operating my DVR's, I am approximately 10 feet away from them. Your results may vary somewhat depending on your remote control and the distance that you are from your DVR. I also use the Comcast remote control that I bought off the internet on EBay.

If you want to use the DVR on top of the component cabinet without turning the one on that is near the bottom of the component cabinet, then point your remote toward the ceiling and press the power on button. With a little practice and adjustment of the angle that you hold the remote, you can get the top one to power on and the bottom one to remain off.

If you want to use the bottom one only, then point the remote at both of them, hit the power on button which will turn both of them on and then point your remote at the ceiling once again and hit the power button again and with the correct angle, that should turn the top one off and leave the bottom one on.

Keep in mind that if both boxes are on, then theoretically they will respond exactly the same to the remote commands. If they are both on and you are trying to set up a recording, chances are you will set up the same recording on both of them. The key is to make sure that the power light on the DVR is lit either on ONE BOX OR THE OTHER and NOT BOTH at the same time.

The down side to this is not being able to switch easily back and forth between the boxes leaving them both on. Remember if you are through with one box and want to use the other one, you simply point the remote at both of them and press the power button and this will switch the one that is on - off and the one that is off - on. A "toggle" effect between your DVR's, if you will.

When you are ready to turn both off after using them, then it depends on which one is the last one on as to what you need to do. Rule of thumb, if the bottom one is on and the top one is off, then you will need to point the remote at both, hit the power button turning the bottom one off and the top one on, then point your remote toward the ceiling and turn the top one off - only.

If only the top one is on then simply point the remote toward the ceiling and hit power to turn it off. If you are using your remote to power on several devices, then this is probably not going to work for you.

For those folks who may be new to FIOS, you do not have to have your DVR powered on for a recording that has been programmed to work properly.

While this post is a little busy, I think this might relieve some of the frustration that I have seen throughout these threads about the IFR remote. Give it a try and see if it helps. I would be interested to hear any feedback/enhancements to this.

I would also be interested in any ideas that might be a better solution than this aside from the fact that Motorola needs to get with the program and take a lesson from D* Network as far as their radio frequency remote controls. The real reason that I have two DVR's in the first place is due to the disk capacity problem. The remote problem is a by-product of that. I will admit that I like the ability to have four receiver capability and yes I do occasionally use all four at the same time.

[QUOTE=PhilippZ;11611051]I called Verizon and they sent out this new remote with the 30 second skip button for free. It's very nice with nice soft touch plastic. Many of the buttons light up and programming is very easy.QUOTE]

For some reason I seem to be the only one they want to charge $6.95 for the remote, I just called a third time and was advised a third time it would be $6.95 - VZ SUCKS!!

Jeepmon,

I have a similar problem with VZ. I've call CS 3 times and still they did not give me bundle discount. I asked for an email address where I can send information proving that the discount is not being applied and they refused to give one. I'm thinking now in making a formal complain with the FTC

They keep on crediting me, however, It takes about a hour and a half call every month - really frustrating!!

VZ SUCKS!!

They keep on crediting me, however, It takes about a hour and a half call every month - really frustrating!!

VZ SUCKS!!

This from a guy that used to love FiOS!! Now, with the new (crap) guide, bundle discounts (or lack, thereof) and having to pay for a remote I was advised I would get for free on installation, I'm just fed up.

Comcast and Cingular here I come!!

Comcast. Now *there's* a company known for their customer service.

Comcast. Now *there's* a company known for their customer service.

LOL - You got me!!

I have no signal for Directs HD satellite nor Dishes satellites for the trees and comcast is terrible.

I just spent over 2 hours on the phone with verizon and (supposedly) there gonna credit my acct (again) for the bundle package, and give me credits for HBO/Max for the next 6 mos. We'll see!! I hate having to call them every month, however, the girl I spoke with gave me her direct number so that I wouldn't have to go through all the prompts and explain the story every month. Hopefully, she'll remember the story next month when I will (most likely) have to call again. At least she has a sexy voice - boy did they see me coming!! I'm such a sucker!!

I juut remembered, I forgot to ask for a remote, darn, I guess I'll have to call her again!!

LOL - You got me!!
...
I just spent over 2 hours on the phone with verizon and (supposedly) there gonna credit my acct (again) for the bundle package, a...

I hope they come through. I called a couple of weeks ago, it took 45 minutes to explain twice that I didn't get my first free month of movies. The rep. was nice (as was I) and said that I should pay the credited amount, which SHE provided, rather than the billed amount. Haven't received the next bill yet, but my expectation is: the first month will be credited, and the second month will not, and I'll have to call back for that credit.

All the other credits showed up properly.

Sorry for your probs, Jeepmon. I'd be frustrated too. But I learned the meaning of frustration from Comcast :D

All,

Since the new SW upgrade my DVR has been horrible. The latest issue is this. I have a series recording and everytime is goes to record it gets stuck in a "pending request" status that shows up in the guide. Anyone else seeing this? V tech support reloaded the box (forget what they called it but it took about 20 minutes) and everything seemed faster but I am still having this particular issue. I did not try erasing and setting up the series again. I guess I should try that.

Anyone else have this problem?
Thanks!

first i just want to say fios seems to be very bad at designing the features of the remote & dvr options/functionability etc.

ive called them many times asking why they still dont have a swap button to switch between tuners like comcast has. then they make a new remote still without swap & i think it adds something but now the day + - buttons are gone so when scrolling through the guide & wanting to skip by day you cant & have to scroll through every time slot to get the next day or so.

fios just seems dumb with their implementation, very bad ppl working out for them & they are too rrogant o copy comcast remote & dvr operation & menus.

now to hear from one poster you cant set a series to ecored on any chan @ any time & when hetries to et a second series recording for big brothers other day/timeslot it says there is already series recording.

that is really unacceptable & just one more lame brained oversight for whoever is implementing this stuff for fios & should be fired. how hard is it to just copy comcast who has had this stuff working fine for years now. vz fios still cant figure it out b every time they do a new remote or new guide/menus one thing is fixed maybe but 5 others are messed up then or omitted.

i dont think vz is going to be in thetv business for long asthey spent so much to roll it out & havent recouped plus they just suck at it so many ppl just witch back to comcast or get directv. i guess ill just keep fios for now & hope when they go out of business on the tv/video end we wont have to pay an etf fee. then im hoping comcast can be smart & make use of the fiber that vz ran to my house. that will be funny after vz spent all the money & did all the work, then they go bankrupt on the tv end (which is rumored) b then comcast makes use of the fiber tht vz did al the work & spent the money on.

anyway regrding the fios hd dvr box i eem to be having a problem with the 4:3 override resetting to off all he time even though i want i keep setting it to 480p (id settle for stretch even over off though which makes every sd chan 4:3)

is it maybe because i have the stb connected to he eceiver via hdmi in & then hdmi out from receiver to tv?

anyway to get the hd dvr stb to save my 4:3 overide selction of 480p?

its very annoying because you cannot get in the menu with stb off if any programs are recording (which is mostly all the time for us) so i have to cancel the current recording prog every time just to get in the menu with stb off to change the 4:3 override setting back every time.

... then they make a new remote still without swap & i think it adds something but now the day + - buttons are gone so when scrolling through the guide & wanting to skip by day you cant & have to scroll through every time slot to get the next day or so. ...

with the new remote, simply press the "fast forward" (or double-arrow forward) shuttle button to skip ahead 1 day at a time, then you can press the "rewind" shuttle button to o back one day at a time.

...
ive called them many times asking why they still dont have a swap button to switch between tuners like comcast has. then they make a new remote still without swap & i think it adds something but now the day + - buttons are gone so when scrolling through the guide & wanting to skip by day you cant & have to scroll through every time slot to get the next day or so....

Switch between tuners? Huh? The tuner is tuning a channel. Punch in the first channel being recorded. Now punch in the second. Use the "last" button to switch between the 2 channels.

To jump forward 24-hours in the guide, press the >> button. To jump back 24-hours, press <<.

I know this is kind of a crazy thought, but maybe if folks learned how to use the boxes, half the complaints would disappear.

Switch between tuners? Huh? The tuner is tuning a channel. Punch in the first channel being recorded. Now punch in the second. Use the "last" button to switch between the 2 channels.

To jump forward 24-hours in the guide, press the >> button. To jump back 24-hours, press <<.

I know this is kind of a crazy thought, but maybe if folks learned how to use the boxes, half the complaints would disappear.

Comcast and Cox's DVRs have the ability to swap between tuners w/o setting them to record the program first. So, I could pause one tuner, hit swap and go to the other tuner. Then when I would hit swap again, the first tuner would still be paused.

This CANNOT be achieved following the steps you outlined.

Ok, no wonder the phone reps don't understand Quatre's request. That's not so much "swapping tuners" ... it's a persistent cache. Cache clears when you change channels. That would be a major feature addition and in order to justify a major addition, there would have to be a lot of demand.

I understand getting used to a feature and not having it now as being frustrating. I miss multiple favorite lists I had with Dish. But there's lots of stuff I don't miss.

Ok, no wonder the phone reps don't understand Quatre's request. That's not so much "swapping tuners" ... it's a persistent cache. Cache clears when you change channels. That would be a major feature addition and in order to justify a major addition, there would have to be a lot of demand.

I understand getting used to a feature and not having it now as being frustrating. I miss multiple favorite lists I had with Dish. But there's lots of stuff I don't miss.

I think it was technically called dual buffering tuners or something like that. It is not anything I used when I was with Cox, but was aware it was there. I guess if I had used it I would probably miss it now.

I think it was technically called dual buffering tuners or something like that. It is not anything I used when I was with Cox, but was aware it was there. I guess if I had used it I would probably miss it now.

It is called dual buffering and I believe that Tivo has a patent on it.

First of all, forgive me if this is being posted to the wrong forum/thread. I'm new here and the site is a bit overwhelming.

In any case, my question: I have FiOS with a QIP6416 HD-DVR. I had intended to connect the digital output of the DVR to the 2-channel DAC I have in my master bedroom. Unfortunately, the noise I'm getting from the system seems to be telling me that the STB is spewing in bitstream rather than PCM format.

I can find no menu setting that will allow me to specify PCM out (my previous DISH box offered this option) and FiOS tech support seems to have no idea what I'm talking about. Their suggestion has been for me to get an AV receiver which completely misses the point.

So, does anyone know if there's a way to get the Motorola box to output 2-channel PCM and not DD5.1?

Any help would be greatly appreciated.

Dave F.

I seem to remember the basic audio setup allows choosing stereo or surround. I bet that's a dumbed-down way to say PCM or Bitstream.

Try changing that setting to stereo.

And let us know if it works.
First of all, forgive me if this is being posted to the wrong forum/thread. I'm new here and the site is a bit overwhelming.

In any case, my question: I have FiOS with a QIP6416 HD-DVR. I had intended to connect the digital output of the DVR to the 2-channel DAC I have in my master bedroom. Unfortunately, the noise I'm getting from the system seems to be telling me that the STB is spewing in bitstream rather than PCM format.

I can find no menu setting that will allow me to specify PCM out (my previous DISH box offered this option) and FiOS tech support seems to have no idea what I'm talking about. Their suggestion has been for me to get an AV receiver which completely misses the point.

So, does anyone know if there's a way to get the Motorola box to output 2-channel PCM and not DD5.1?

Any help would be greatly appreciated.

Dave F.

I seem to remember the basic audio setup allows choosing stereo or surround. I bet that's a dumbed-down way to say PCM or Bitstream.

Try changing that setting to stereo.

And let us know if it works.

I should have mentioned that that was the first thing I tried. Switching from "Surround" to "Stereo" to "Mono" had no effect on the digital out stream. FiOS tech support couldn't tell me exactly what changing that parameter does.

Thanks for the suggestion though.

I should have mentioned that that was the first thing I tried. Switching from "Surround" to "Stereo" to "Mono" had no effect on the digital out stream. FiOS tech support couldn't tell me exactly what changing that parameter does.

Thanks for the suggestion though.

Have you tried both the coaxial and optical outputs?

Just wanted to give everybody a heads up on another IMG 2.0 bug, confirmed by Vz to me today. If you lose power, until you manually turn your DVR on you will not get ANY of your recordings. The guide/DVR does not fully load until it is turned on. So, if you are away for a week and you lose power on day 1, you will get no recordings the rest of the week. Might be time to invest in an UPS for those DVRs.

It is called dual buffering and I believe that Tivo has a patent on it.

FWIW, I've never heard of TiVo having a patent on this feature (not sure it's patentable, but that's for another discussion). Comcast had it and I for one found it very handy. There have been previous discussions on this sub issue in this very long thread which intimated it was a firmware issue.

Since we're again discussing this, have any of the prior members who posted on this "swapping" issue (or anyone else) heard anything from VZ on whether this issue is even on their radar? Thanks.

FWIW, I've never heard of TiVo having a patent on this feature (not sure it's patentable, but that's for another discussion). Comcast had it and I for one found it very handy. There have been previous discussions on this sub issue in this very long thread which intimated it was a firmware issue.

Since we're again discussing this, have any of the prior members who posted on this "swapping" issue (or anyone else) heard anything from VZ on whether this issue is even on their radar? Thanks.

I just got the 6416 today and moved from the TIVo to this. Yeah I wish it had the bufferable tuners. That would be a great firmware upgrade, though I'm not sure how the remote would handle it.

I just signed-up with Verizon FIOS a week ago and received the Motorola QUIP6416-2 DVR. My unit made a loud fan noise intermittently to the point that it became annoying and distracting. They replaced it last Friday and shortly there after, again, the cycling loud fan noise. They sent someone out this afternoon to replace the DVR for the third time. So far it seems to be quite. (Cross my fingers!)

I was told by the technician that there was a bad batch of these units. That he has two of them and both make the fan noise. Additionally, he told me that this is a complaint with some customers and that he personally has maybe exchanged 10 or so units. The other techs that came out told me the same thing. I will say that Verizon has been very responsive to my complaints. Hope this helps.

We've had FIOS TV for about a week now and we've noticed an irritating behavior. I'm wondering if we're doing something wrong or if this is a bug (or feature).

If we use the search function and the show we're looking for is available both on HD and SD channels, only the HD channel results are shown. For example, when looking for a network show we can see from the guide that it's available on a local SD channel and the equivalent HD channel, but the search results only show the HD channel. Usually we're searching to set up a DVR recording, and since the TV in question is an SD set, and since the HD recording space is so terribly small we would rather record the SD channel, if for no other reason than to save space.

Is there a setting somewhere that I'm missing?

We've had FIOS TV for about a week now and we've noticed an irritating behavior. I'm wondering if we're doing something wrong or if this is a bug (or feature).

If we use the search function and the show we're looking for is available both on HD and SD channels, only the HD channel results are shown. For example, when looking for a network show we can see from the guide that it's available on a local SD channel and the equivalent HD channel, but the search results only show the HD channel. Usually we're searching to set up a DVR recording, and since the TV in question is an SD set, and since the HD recording space is so terribly small we would rather record the SD channel, if for no other reason than to save space.

Is there a setting somewhere that I'm missing?

It will show one of the 2 channels by default if the same program is found in the search, you have to go into the listing and look at the other results(I'm not at my DVR so can't tell you specific wording).

I just signed-up with Verizon FIOS a week ago and received the Motorola QUIP6416-2 DVR. My unit made a loud fan noise intermittently to the point that it became annoying and distracting. They replaced it last Friday and shortly there after, again, the cycling loud fan noise. They sent someone out this afternoon to replace the DVR for the third time. So far it seems to be quite. (Cross my fingers!)

I was told by the technician that there was a bad batch of these units. That he has two of them and both make the fan noise. Additionally, he told me that this is a complaint with some customers and that he personally has maybe exchanged 10 or so units. The other techs that came out told me the same thing. I will say that Verizon has been very responsive to my complaints. Hope this helps.

I had this same problem and solved it by letting the bottom of the box have some breathing room. Prior to that, it was on top of my receiver which would get very hot. The heat of the receiver + the heat of the bottom of the motorola caused the fan to go on overdrive. The comcast motrola box used to get very hot on top. This one gets very hot on the bottom.

Off topic from the DVRs, but did anyone (in TX, I guess) get the mail that Verizon is raising the internet service to $57.99 or some such? Did they even give us any upgrades that would even justify the raise in price? I don't think they've upped us to 20 Mbps yet...

Off topic from the DVRs, but did anyone (in TX, I guess) get the mail that Verizon is raising the internet service to $57.99 or some such? Did they even give us any upgrades that would even justify the raise in price? I don't think they've upped us to 20 Mbps yet...

I believe the rate stays the same with a 1 year commitment.

Can anyone help! I have FIOS Service and the Motorola QIP6416-2 DVR.

Ever since the new software push, I can't enable 4:3 Overide.

Originally, I was able to Depower the DVR, hit Menu, and adjust 4:3 overide.
I cannot access this menu anymore. I do have the option of changing video settings in the On Screen Menu but there are no 4:3 overides!

I can get to the diagnostic menu by Depowering the DVR, then pressing select twice. Under User settings, it list the proper video (720P or 1080I) but 4:3 Overide has no entries.

Needless to say, on the plasm, Having SD broadcast, via component or HDMI, with black bars on the side is bad due to burn in.

As a work around, I switch to S-Video when watching SD channels, but this is not the way I want to operate.

FIOS support has no clue. They think it may be firmware.
Can anyone access the 4:3 overide settings with the new software push/menu?

PLEASE HELP and THANKS!

Try:
Shut off box, turn TV on.
Press Select ,Then Menu on the box.

MeatCkicken! Outstanding!
Why couldn't Verizon have figured that out. It is fixed and working great.
I can't thank you enough for taking the time to respond.

I have it hooked to a Samsung S5053 Plasma (50in) Component Input at 780P and 4:3 Overide 480I. The broadcast channels still look marginal but at least it now fills the wide screen. If you have any other suggested settings, and have the time, please pass. I have tried with HDMI but component seems a bit better in overide. I just ordered a Onkyo TX-SR705 receiver and am going to try to run HDMI through it. Hopefully it will upconvert the Standard Definition and not just bypass. It has the capability of upconverting but I think it may be for inputs such as S-Video and RCA.

Thanks again!!!!

Mike Violano
mikevio16@yahoo.com

Long story. I called billing two days ago and gave them the whole story. They told me that Tech Support had to authorize the additional channel at no cost (sports package actually since they can't add one channel) . They transferred me to tech again since there was no record of tech having tried to fix my problem (though they had). Spoke to a "video specialist" who said he would take a three step process (1. soft reset, 2. hard reset, 3. technician to change box). Since I was at work, he did the soft reset and asked me to check when I got home to see if it fixed the problem and if not to call back to try step 2. Of course, problem wasn't fixed. I called and they had me describe the problem again. They then concluded that a hard reset wouldn't do anything and that I needed to talk to the guide language experts (in case the problem was that the guide was defaulting to the english goltv). They told me they would open a ticket and call me the next day. The next day no one called, so I called again. The women I spoke to told me she would have me do a hard reset but that I needed to be home for that. At night, called again, performed a hard reset and that didn't work. Fortunately, the tech guy I had on the line agreed with me that this was probably a guide bug and that switching the boxes would not do any good. He wrote on the open ticket that they should subscribe me to the sports package at no cost. Called billing today and when they checked with tech support, they said that my ticket was still open and thus they couldn't do anything yet. Am now waiting for a tech support supervisor (who supposedly is researching my problem) to call me back. Painful!.
Tech support authorize the additional channel at no cost? Not in our realm of capabilities. And just a side note, billing has no access to the systems support uses to document calls. "Video specialist" --- not all support reps on the phone are 'video' trained and everybody eventually will be, so I think specialist is a loose term.

Sounds like communication between your router and that STB, or is it at every STB? I would make sure the coax connections at each location are secure.
IPG, VOD, Widget issues, unplug stb from power, power cycle router, plug back in stb. Check and see if your stb has an i.p. (new software, menu, settings, system information, ip is listed there, old software, tv on, power off stb, immediately press select, go to upstream modem, ip listed there) If your stb has an ip and you can get on the internet the ipg information will down load eventually.

Yes, call and request the new remote. Verizon will ship you one for free.
Remotes have a one year warranty, if less than a year and your remote is 'broke' it an get replaced at no charge, after a year..... depends on which 'quantity box' rep puts the number 1 in.

Has anyone had luck getting the new remote Free?? I've called twice and been informed it would cost me $6.95 for each remote (I have two DVR's).

It sucks that I give Verizon almost $300 a month between FIOS TV, Internet, phone and cell service and they won't trade me remotes which the installer said are only "temporary" until the new remotes are available. I have no advance nor reply on these remotes.

I did post this on the FIOS Programming Thread as well - sorry about double posting, however, no one replied over there and it appears to be under discussion here. See above reply. Supposedly all the remotes are supposed to be replaced with the new phillips remote and that was supposed to happen in specific markets at a time. Havent heard anything lately about that plan though.

Just wanted to give everybody a heads up on another IMG 2.0 bug, confirmed by Vz to me today. If you lose power, until you manually turn your DVR on you will not get ANY of your recordings. The guide/DVR does not fully load until it is turned on. So, if you are away for a week and you lose power on day 1, you will get no recordings the rest of the week. Might be time to invest in an UPS for those DVRs.

kes601,

Thanks for this important information. I had a hunch that this was happening.

I have FIOS Service and the Motorola QIP6416-2 DVR. My TV has a DVI jack only, no HDMI. Whenever I try to hook up the box with a DVI to HDMI cable, it locks up the box and renders it unusuable. Can anyone help?

See above reply. Supposedly all the remotes are supposed to be replaced with the new phillips remote and that was supposed to happen in specific markets at a time. Havent heard anything lately about that plan though.

I tried once again to get the new remotes and now the story has changed again - they're telling me the remotes are $6.00 plus $5.98 for shipping, previously I've been advised twice the remotes are $6.95 and once $7.99.

I had to contact them again about being billed wrong and was so tired of being put on "perpetual hold" that I used "Verizon Live Chat" See below conversation (names have been changed to protect the guilty):
____________________________________________________________ ____
ME: I understand there are newer remotes which work better with the new menu and DVR's (30 second skip and backup), can I get these to replace the old scientific atlanta remotes I currently have?
VERIZON: We have Phillips remotes available now. They are $6.00 plus a $5.98 S&H charge. I will be happy to order one for you.
ME: I didn't realize I would have to pay, the installer advised I could just exchange them when they were available.
VERIZON: I apologize, we don't exchange remotes.
VERIZON: Let me check, one moment.
VERIZON: I apologize, we don't exchange remotes. You can purchase a new remote however we do not require the old one back.
____________________________________________________________ ____

This is the fourth time I've been advised I'd have to pay for the remote and the third price I've been advised. It appears they just charge whatever amount they think we'll pay.

How is everyone else getting these remotes free??

I tried once again to get the new remotes and now the story has changed again - they're telling me the remotes are $6.00 plus $5.98 for shipping, previously I've been advised twice the remotes are $6.95 and once $7.99.

I had to contact them again about being billed wrong and was so tired of being put on "perpetual hold" that I used "Verizon Live Chat" See below conversation (names have been changed to protect the guilty):
____________________________________________________________ ____
ME: I understand there are newer remotes which work better with the new menu and DVR's (30 second skip and backup), can I get these to replace the old scientific atlanta remotes I currently have?
VERIZON: We have Phillips remotes available now. They are $6.00 plus a $5.98 S&H charge. I will be happy to order one for you.
ME: I didn't realize I would have to pay, the installer advised I could just exchange them when they were available.
VERIZON: I apologize, we don't exchange remotes.
VERIZON: Let me check, one moment.
VERIZON: I apologize, we don't exchange remotes. You can purchase a new remote however we do not require the old one back.
____________________________________________________________ ____

This is the fourth time I've been advised I'd have to pay for the remote and the third price I've been advised. It appears they just charge whatever amount they think we'll pay.

How is everyone else getting these remotes free??

Verizon is not replacing the remotes free of charge, they never were. All the remotes do work with the new guide, but the philips was designed for it. The remotes are $5.99 and $6.99 for the motorola and the philips. Shipping is flat rate between $4-$6 depending on if you ups, fedex or usps. Its really not that bad considering most cable companies charge around $20 a year per remote to lease it. Hope that clears things up for you.

Ok I'm at my wits end with this DVR! Now the recorded shows are stopping half way through and Im getting a DVR error. Is anyone here running a Tivo HD and if so can they give me some specifics about how well it work and any bugs? I know this is a moto specific forum so even a link to another forum for more info would be appreciated. Thanks.

Ok I'm at my wits end with this DVR! Now the recorded shows are stopping half way through and Im getting a DVR error. Is anyone here running a Tivo HD and if so can they give me some specifics about how well it work and any bugs? I know this is a moto specific forum so even a link to another forum for more info would be appreciated. Thanks.

I ditched mine for a TivoHD last week, no regrets what so ever.

I ditched mine for a TivoHD last week, no regrets what so ever.

Can you upgrade the hard drive or add an external drive for more capacity? Also can I hook up my external TV antenna and map the digital over air channels into the Tivo channel guide? What about software bugs? Thanks.

Can you upgrade the hard drive or add an external drive for more capacity? Also can I hook up my external TV antenna and map the digital over air channels into the Tivo channel guide? What about software bugs? Thanks.

Yes to all of the above. Software bugs? I'm sure there are some, but I haven't run into anything yet. There's a very active HD tivo (both s3 and hd) over at tivocommunity.com, that's where I found most of my info. I got 2 cablecards installed from verizon the day after I got it and it's been gravy so far.

Yes to all of the above. Software bugs? I'm sure there are some, but I haven't run into anything yet. There's a very active HD tivo (both s3 and hd) over at tivocommunity.com, that's where I found most of my info. I got 2 cablecards installed from verizon the day after I got it and it's been gravy so far.


If I may ask what are you paying for both cable cards and the Tivo service together?

If I may ask what are you paying for both cable cards and the Tivo service together?

I was paying $15/mo for my Verizon DVR.

I paid $260 for the tivo, $299 for 3 years of service, and $3 per month per cable card.

If you do the math, it means that including the cost of the tivo, the cable cards and three years of service, I'm paying $21 per month, or ~$6 more than I was for the craptastic Verizon DVR.

Man, that's tempting. Unfortunately, my wife had just gotten used to the old guide before Verizon "upgraded" to the new guide. She's now just getting used to the new guide, so switching now is not likely.

Just had FiOS installed today. HD looks good, however my SD quality was horrible; channels were blurry and would pixelate like crazy. It was difficult to watch. Thought I was just going to have to stick with Brighthouse because the SD was good...

However, changing the 4:3 override to 480i did the trick. It was on 480P. Now SD content is looking tons better and actually watchable.

For reference, this was on a LG 42PC3D via HDMI

Thanks for the recomendation!

why would 480i look better then 480p?

Ok, it was "mostly" as I thought.

If I set to 4:3 override to 480i, I can indeed change Aspect to Normal. However, when I change the STB to a HD channel, the tv changes the Aspect to Full. Now if I change back to an SD channel, it remains on Full, stretching the content.

Same with 480p.

The only way to not have to continually change the Aspect back to Normal is to leave 4:3 override Off.

The good news is, the picture looks best that way anyway. 480i was nasty looking, and 480p was better, but 1080i has them both beat. This surprises me somewhat since the tv was much better than my Dish 811 at conversions.

my box keeps resetting the 4:3 over ride to off. I dont like that because I dont want to watch a square 4:3 picture.

stretch still shows the resolution of the chans on my tv as 1920x1080i. that is prob t he best setting but I like to be able to see what chans are not HD. So that leaves 480i or 480p as choices both of which will feel the screen like stetch but the 480 choices will show me the 720x480 chioices.

480p is of course better because its progressive but the box keeps resetting the 4 :3 override option to off so i have 4:3 square screen for sd chans

of course my tv has a zoom mode but then i have to unzoom for HD 16:9 chans, which I dont wan tto have to do eveyrtimen and if you forget you will miss part of the screen for hd 16:9 chans that will be partially cut off.

I guess stretch is my best bet and maybe wont reset on that setting.

other benefit is you wont have the pause while the box switches between 720x480 and 1920x1080 b ut I like seeing which chans are really HD and which ones aren't.

and the annoying thing is you can't access the menu with box off if you have programs recording (which is most of the time on our dvr) so its really annoying because then i'm st uck with 4 3 picture until the recording is done or have to stop the recording just to set the 4:3 override setting only to have it reset to off later anyway.

just one of many reasons fios and their hd dvr stb's suck even compared to the not so great themselves competition of comcast, but fios is much worse sadly.

Switch between tuners? Huh? The tuner is tuning a channel. Punch in the first channel being recorded. Now punch in the second. Use the "last" button to switch between the 2 channels.

To jump forward 24-hours in the guide, press the >> button. To jump back 24-hours, press <<.

I know this is kind of a crazy thought, but maybe if folks learned how to use the boxes, half the complaints would disappear.

well as far as ffwd as a day button, fios never told ppl that.

and your excuse of typing in the channel manually in place of a swap button is not a good replacement.

most ppl dont know what the other channel is they are recording. you have to look in your dvr recorded progs to see it and then once you know the chan # then you can type it in.

a swap button is much better and simple to implement and just an example of one of many things fios overlooked in thinking they beat comcast they forgot to match comcat first and they have not done that let alone beat them.

i dislike both companies/services equally but have to admit for someone who has both that comcast is better in functionality and now that comcast got all the new HD chans that fios has, i can't find much reason to have fios over comcat.

especially considering fios still has no HD on demand after all this time.

Wow, with Football season and the networks' seasons starting up, the lack of disk space is really a problem now. Anyone else feeling the same way? Any solutions, work-arounds?

I don't hang on to much recorded stuff long, and I'm pretty vigilant about cleaning up my Now Playing list too. But last night, a program I had recorded at 8pm was deleted to make enough room to finish recording Monday Night Football. Gone before I got to watch it--and the same happened last Monday night too.

I left DirecTv in favor of FIOS because of their relatively-less-expensive HD DVR option, but ~10 hours of HD capacity is a joke.

Anyone know if there's been any progress at all in the way of enabling the Firewire/USB ports for external storage? Buggy software, lack of features, tiny hard drive. . . I'm sooo tempted to suck it up and buy a Tivo.

why would 480i look better then 480p?

Because the TV in question probably is messing up 480p (or plain doesn't support it), or there's a mismatch between the two in the HDMI signaling, or (unlikely but definitely possible) the QIP box is messing up the 480i->480p conversion. However, the 480p/etc support in the Motorola boxes has been in there (in various versions of the boxes) for at least 5+ years, so I tend to doubt that's the root cause.

You can find out if HDMI is the cause by connecting three component cables and switching the TV to the component input. They don't have to be high-buck cables for this test; any reasonable RCA video cables lying around will do for SD. Then try it in 480i and 480p.

why would 480i look better then 480p?
Because that's the unaltered native resolution that the SD channels are sent thru at.
If the box is set to 480p, then the box has to "manipulate" the 480i signal into 480p, then the TV Again has to take the 480p signal & re-manipulate that data a 2nd time to fit the set's 720/768p or 1080i/p screen resolution...
vs. simply allowing the 480i to go directly to the TV, & be rescaled just once ...

well as far as ffwd as a day button, fios never told ppl that.

and your excuse of typing in the channel manually in place of a swap button is not a good replacement.

most ppl dont know what the other channel is they are recording. you have to look in your dvr recorded progs to see it and then once you know the chan # then you can type it in.

a swap button is much better and simple to implement and just an example of one of many things fios overlooked in thinking they beat comcast they forgot to match comcat first and they have not done that let alone beat them.

i dislike both companies/services equally but have to admit for someone who has both that comcast is better in functionality and now that comcast got all the new HD chans that fios has, i can't find much reason to have fios over comcat.

especially considering fios still has no HD on demand after all this time.

As mentioned above, to swap between channels,

1. enter the channel you want to watch by any means you want (entering the number, channel up, etc). this takes you to that number.
2. Push the "Last" button.
3. You are now on your previous channel.
4. Now you can toggle back and forth between the two channels by hitting the "Last" button.

No reason to stay with a service you don't like over one you do. If you prefer comcast, go there. I like FIOS, and have been through the comcast and DirecTv mill, so different strokes for different folks.

Wow, with Football season and the networks' seasons starting up, the lack of disk space is really a problem now. Anyone else feeling the same way? Any solutions, work-arounds?

I don't hang on to much recorded stuff long, and I'm pretty vigilant about cleaning up my Now Playing list too. But last night, a program I had recorded at 8pm was deleted to make enough room to finish recording Monday Night Football. Gone before I got to watch it--and the same happened last Monday night too.

I left DirecTv in favor of FIOS because of their relatively-less-expensive HD DVR option, but ~10 hours of HD capacity is a joke.

Anyone know if there's been any progress at all in the way of enabling the Firewire/USB ports for external storage? Buggy software, lack of features, tiny hard drive. . . I'm sooo tempted to suck it up and buy a Tivo.

That is a problem. I tend to get more time than that, but the hard disk size is small. I can usually tape about three games mixed in with other programming, but the other programming is usually soccer which comes in at SD. It works out for me, but I can see how that would be a pain if you're taping a lot of games. Maybe a Tivo with a big drive would be good for you. My biggest wish is for a FIOS DVR with a huge drive or upgradeability.

Because that's the unaltered native resolution that the SD channels are sent thru at.
If the box is set to 480p, the the box has to "maunipulate the 480i signal into 480p, then the TV Again has to take the 480p signal & re-manipulate that data a 2nd time to fit the set's 720/768p or 1080i/p screen resolution...
vs. simply allowing the 480i to go directly to the TV, & be rescaled just once ...

Bingo.

Fios In Northern Virginia.
Been a strong supporter of Fios, but this software mess is a joke.

Bugs -
1. The dreaded green bar right after software push. The technician had no clue, came in and just hit the stretch button and said "solved"..:eek:
I told him to just leave then. I unstretched it and am running it at 720p which has no problem, but 1080i still does
2. 25% of shows are not taped. This is not what I expect after a sotware push..
3. What idiots approved of pushing this beta product.

Fios In Northern Virginia.
Been a strong supporter of Fios, but this software mess is a joke.

Amen. I'm here in NoVa too. I frequently have just generally flaky things happen. Like partial or missed recordings. Or a few times now, when I go to delete a recording, the whole DVR just shuts off (usually in the middle of a recording). The thing just seems thoroughly confused when I have simultaneous back-to-back recordings scheduled too. I didn't think that was too uncommon of a use case. I've gotten to where I'm afraid to push any buttons while something's recording.

Anyone else have slight audio sync issues with the HD-DVR?

By the way my install tech old me the other day that verizon was rolling out a fix for HD DVRs which would increase recording space to 20 hours for HD sometime in November.

Yes to all of the above. Software bugs? I'm sure there are some, but I haven't run into anything yet. There's a very active HD tivo (both s3 and hd) over at tivocommunity.com, that's where I found most of my info. I got 2 cablecards installed from verizon the day after I got it and it's been gravy so far.
Have you experienced any macroblocking issues with your TivoHD unit? I've heard of numerous reports of this problem with the Fios service.

Have you experienced any macroblocking issues with your TivoHD unit? I've heard of numerous reports of this problem with the Fios service.
None here.

I had intermittent macroblocking problems back when I bought the TivoHD in July, but Tivo released a software update shortly thereafter that eliminated that.

Just bought a Panasonic DMR-EZ27 DVD Recorder and have been reading through all of the threads here and on Broadband Reports forum. I am experiencing a problem with no sound (not just lack of dialog, no sound at all) being recorded on a DVD-RW. I was trying to record from a Verizon FIOS TV On Demand program. Picture is fine but no sound.

My hookup is as follows:
Coax from wall (FIOS Cable supply) into EZ27 and out again to FIOS STB.
SVideo and L/R Audio from FIOS STB to IN1 on EZ27
HDMI out to TV from EZ27
HDMI out from FIOS STB to Sony AV Receiver STR-DG810. HDMI out from Sony AV to TV.

As I understand it from reading other posts about the FIOS STB, all outputs are active at the same time so there should still be audio output on the analog connections even when using HDMI.

I'm thinking that I may need to try an all analog hookup for the STB to the Receiver and TV to remove the possibility of the HDMI hookup causing a problem. I'll also try the fixes mentioned on AVS DVD Recorder forum for working around the audio bug. Any other ideas for fixing this very welcome,
Andy

I'm about ready to throw this POS dvr out the window. It LOVES to randomly reboot while recording, usually a little after 8. I LOVE how when it reboots when recording, it doesn't resume recording. My guess is those of you who are seeing partial recordings are experiencing the same thing, random reboots. As has been recently stated, the new seasons are starting up and space is a HUGE problem, I have 2 DVR's and I have to split things up between them, which is utterly rediculous. They really need to enable external storage on these. Most annoying is the fact that audio is VERY quiet on HDTV recordings. This thing misses in so many areas I'm astounded. My wife and I are getting VERY frustrated!
Tom

I'm about ready to throw this POS dvr out the window. It LOVES to randomly reboot while recording, usually a little after 8. I LOVE how when it reboots when recording, it doesn't resume recording. My guess is those of you who are seeing partial recordings are experiencing the same thing, random reboots.
I may have missed your previous postings, but have you done a DVR swap? I have the new IMG which is buggy, but I have not had anywhere near the problems you are having. I think I've had only one partial recording since I got the IMG but that could possibly have been caused by the stupid emergency alert test. I have it reboot a few times, but have not lost any recordings due to a reboot. Yes, the 160 GB storage capacity is too small, but the only fix for that may be to get a TivoHD.

BTW, someone found this today and posted it on dslreports: http://netservices.verizon.net/portal/link/help/item?case=c30701. The end of September upgrade deadline is gone and is now "End of 2007" for PA, FL, TX, NJ, NY. Someone spoke to a CSR who says a update for the IMG may be out by November. We will see if that date slips. :eek:

It is good news to me that they appear to be holding off on additional DVR transitions until they have this thing reasonably fixed. Thanks to all of you who are serving as the vanguard for those of us in Texas and other areas nervously waiting for the upgrade.

This also gives more time for other options to play out, including an HTPC, TiVo updates, and DirecTV offerings.

I'm about ready to throw this POS dvr out the window. It LOVES to randomly reboot while recording, usually a little after 8. I LOVE how when it reboots when recording, it doesn't resume recording. My guess is those of you who are seeing partial recordings are experiencing the same thing, random reboots. As has been recently stated, the new seasons are starting up and space is a HUGE problem, I have 2 DVR's and I have to split things up between them, which is utterly rediculous. They really need to enable external storage on these. Most annoying is the fact that audio is VERY quiet on HDTV recordings. This thing misses in so many areas I'm astounded. My wife and I are getting VERY frustrated!
Tom


I am with you on this! My DVR was giving me an error message half was through viewing a recorded program that said "DVR Error" "return to dvr or tv"

Very frustrating. I called last Saturday to Verizon and they sent a tech out Sunday to replace the box. The tech came out and said that is was a new box and not a refurb, which he indicated that they have been having trouble with out in the field. Apparently it seemed that VZ was just recirculating broken DVR's. Well the new POS hasnt exhibited the last problem but it has another. If I am watching a live show when I try to rewind to see something I missed the thing freezes up completely! I have to restart the box. I am soooo sick of this. TivoHD here I come!

I am with you on this! My DVR was giving me an error message half was through viewing a recorded program that said "DVR Error" "return to dvr or tv"
. . .

I am soooo sick of this. TivoHD here I come!

Here's another good one--anyone seen this? A scheduled recording gets stuck on "Processing Request." I can't re-record or cancel then re-record the show. So the show goes on live with no way for me to record it. I've seen this twice in about three months. Both with the old program guide and the new IMG software. Add in the random reboots, crappy guide data, etc. . . makes me realize how much I took my old SD Tivo for granted.

I'm about ready to throw this POS dvr out the window. It LOVES to randomly reboot while recording, usually a little after 8. I LOVE how when it reboots when recording, it doesn't resume recording. My guess is those of you who are seeing partial recordings are experiencing the same thing, random reboots. As has been recently stated, the new seasons are starting up and space is a HUGE problem, I have 2 DVR's and I have to split things up between them, which is utterly rediculous. They really need to enable external storage on these. Most annoying is the fact that audio is VERY quiet on HDTV recordings. This thing misses in so many areas I'm astounded. My wife and I are getting VERY frustrated!
Tom

I am with you. I called help center again and told them about missing recordings....their reply...." That is the first we heard about with the new software." Second new box now. I know it's a software issue as all the problems started after the push....junk......

I am with you. I called help center again and told them about missing recordings....their reply...." That is the first we heard about with the new software." Second new box now. I know it's a software issue as all the problems started after the push....junk......

Exactly right. I'm not wasting my time having someone come replace the box, to lose my scheduled recordings. I mentioned I have two DVR's, both of which are new (I just got FIOS recently) and they both have the same issues. Obviously I have the new IMG, the old IMG had issues (I only had it for a couple weeks before the upgrade) but this thing is completely unreliable. There are certain things I can forgive or live with, MISSING SHOWS is not one of them. I reported several bugs to Verizon which they confirmed were bugs and said they were working on, like watching a show that was recorded on the same channel an upcoming recording is scheduled to record on prompting you to change the channel, still isn't fixed. I've had DVR's since replayTV, I've had them through Cox cable and Comcast as well, this is BY FAR the worst implementation I've experienced. Whatever excuse for QA they are putting these through the person running that show needs to be dragged in the street and beaten...scratch that WE are the QA people apparently... I'm so frustrated with this system, I had such high hopes that I could finally "stick it" to the cable companies, my wife wants to go back to cable and I can't say that I blame her. They may have amazing intarweb service but as far as TV they have a LONG way to go. HOW they don't have their head on straight with all these problems is beyond me!
Tom

Last night I had set series recordings for My Name is Earl and The Office. The DVR recorded them, but DIDN'T SHUT OFF. It recorded for almost 12 hours, filled up the hard drive, erased some up protected shows, then recorded none of my wife soaps this afternoon.

I think it time for Verizon to start cutting some deals with us. Directv has alot more stations now.

- Kevin

QUESTION: Is it possible to just go ahead and buy the QIP6416 DVR Motorola brand that Vios rents to its customers so that you can avoid the monthly rental fee ~15.00 bucks or do they include some type of preventative measure that makes it so the customer can not attach his own purchased set-top box-dvr combo?

thanks

QUESTION: Is it possible to just go ahead and buy the QIP6416 DVR Motorola brand that Vios rents to its customers so that you can avoid the monthly rental fee ~15.00 bucks or do they include some type of preventative measure that makes it so the customer can not attach his own purchased set-top box-dvr combo?

thanks

I wouldnt think so and I would have to ask why would you? If you want to spen money on something worth it buy a TivoHD on amazon for around $270.00 and then get cable cards. You will need two at this point but eventually they will use a dual tuner card and hopefully it will only be a few bucks per month. If you prepay your Tivo subscription you can get it as low as $6 to $8 per month and have a waaaay more refined UI as well as be able to expand capacity and network media from your computer.

QUESTION: Is it possible to just go ahead and buy the QIP6416 DVR Motorola brand that Vios rents to its customers so that you can avoid the monthly rental fee ...

Not according to the VZ FAQ.

I actually have the Verizon FiOS QIP64xx HD-DVR, and it's hooked up via HDMI to a 720P Toshiba. Now, here is my problem;

During some shows, especially on Fox, you can tell that the picture is incredible - but there is light 'snow' or fuzz in the picture sometimes.

I was wondering if it is a problem with the TV, which I hope not. TV displays my Xbox 360 and HD-DVD's perfectly... or if it is my FiOS/DVR. I do notice that the default resolution on the DVR is 1080i, so I don't know if that could be the problem... I would love to play with the resolution, but have looked everywhere and cannot find out how. (Would like to try 720p) I call, but am constantly hung up on unintentionally (?).

Please, anyone, help!

I actually have the Verizon FiOS QIP64xx HD-DVR, and it's hooked up via HDMI to a 720P Toshiba. Now, here is my problem;

During some shows, especially on Fox, you can tell that the picture is incredible - but there is light 'snow' or fuzz in the picture sometimes.

I was wondering if it is a problem with the TV, which I hope not. TV displays my Xbox 360 and HD-DVD's perfectly... or if it is my FiOS/DVR. I do notice that the default resolution on the DVR is 1080i, so I don't know if that could be the problem... I would love to play with the resolution, but have looked everywhere and cannot find out how. (Would like to try 720p) I call, but am constantly hung up on unintentionally (?).

Please, anyone, help!

To get into the output resolution:

If you have the older guide(no fancy graphics, etc):
w/the DVR and TV on:

On the DVR:
Press Power
Press Menu
Cycle to the output you want and press menu, then power to bring the box back on.

If you have the new IMG:
The output options are in the settings menu.

Wondering if anyone using the Harmony 880 remote with this DVR could give me some pointers on the setup? I have tried the default programing through the Harmony software but the screen menus dont really match well with the default scientific atlantic remote.

Just had my whole Fios install disaster completed (after a call or two to the CEO's office) but the last guy who was here saw my ext hdd on my sa8300 and mentioned vz has that option showing up on there internal tech website. he said it shows 400gb and will be a rental option end of this year. NOW this is all probably BS but ya never know.

Ok, several of my shows do not appear to be recording since the upgrade. For example, I had 'Saturday Night Live' set to as a series recording. The listing says 'Saturday Night Live 11:30 pm - 1:00 am, 2/10'. This is for channel 807. I noticed that it wasn't recording for some reason so I went to the guide and created a series recording again so now I have a second on, 'Saturday Night Live 11:30 - 1:00 am, 9/29' also on channel 807 right underneath the first. What's going on here?

I created a second series recording for Stargate Atlantis too because I realized it wasn't set to record the seried premier this weekend.

Any idea why my series recordings aren't always working? I've noticed some series have a start and end time that are the same. For example, Lost is listed as 10:00 pm - 10:00 pm 2/7. No idea why that is either.

I really wish they kept the old guide. I never had any problems with it, but now I'm considering switching to Tivo. I do like the ability to stream shows to other boxes though with HMO and replacing the dvr and two client boxes with 3 Tivos would be very expensive.

Thanks.

Sorry to ask this as I think I've seen it before, I just can't find it in the search-

I got a message last night that the HDCP security was not intact and that i should switch to component.
How do i fix this? I've tried cycling the TV and the STB on and off already.
The TV is a Toshiba 34hf85.

Thanks for any help

Ok, several of my shows do not appear to be recording since the upgrade. For example, I had 'Saturday Night Live' set to as a series recording. The listing says 'Saturday Night Live 11:30 pm - 1:00 am, 2/10'. This is for channel 807. I noticed that it wasn't recording for some reason so I went to the guide and created a series recording again so now I have a second on, 'Saturday Night Live 11:30 - 1:00 am, 9/29' also on channel 807 right underneath the first. What's going on here?

I created a second series recording for Stargate Atlantis too because I realized it wasn't set to record the seried premier this weekend.

Any idea why my series recordings aren't always working? I've noticed some series have a start and end time that are the same. For example, Lost is listed as 10:00 pm - 10:00 pm 2/7. No idea why that is either.

I really wish they kept the old guide. I never had any problems with it, but now I'm considering switching to Tivo. I do like the ability to stream shows to other boxes though with HMO and replacing the dvr and two client boxes with 3 Tivos would be very expensive.

Thanks.
I had this happen with some of my series recordings.
After the fist one didn't record, I went through and checked all the others.
Some picked up the new season, some didn't. For those that didn't, I deleted and re-created the series recording.

I had this happen with some of my series recordings.
After the fist one didn't record, I went through and checked all the others.
Some picked up the new season, some didn't. For those that didn't, I deleted and re-created the series recording.

I had to do exactly the same thing. Seems to be working ok now!

The worst bug I have encountered is when I am recording 2 shows at the same time (both HD, not sure if it matters) and want to swap to the other show. If I press the channel up key the img pops up with a message that I can't go to a non-recording channel and gives me a list of my two recordings.When I chose the show I want to go to, it goes to a channel I am not recording and stops one of my recordings. Basically, if the DVR is recording two shows, I'm scared to touch it!

I also have reboots when recordings start as well as "0 sec" recordings.

I have had the stb swapped out. The tech told me their would be a firmware push in October to fix this stuff, but of course tech support has never heard of these issue or a new firmware fix.

Is it time for a tivo hd box?

Has anyone heard from Verizon about a new DVR being released model QIP2708??? I just spoke with a vz rep who told me they just released this new DVR but for some unexplained reason it only has an 80GB HD. That maked no sense to me. Anyone??

Has anyone heard from Verizon about a new DVR being released model QIP2708??? I just spoke with a vz rep who told me they just released this new DVR but for some unexplained reason it only has an 80GB HD. That maked no sense to me. Anyone??


It is possible that is the SD only DVR that has been rumored to be coming.

It is possible that is the SD only DVR that has been rumored to be coming.

Well i specificly asked if it was HD and she said yes, but I have little confidence in the technical knowlege of the CSR.

Has anyone heard from Verizon about a new DVR being released model QIP2708??? I just spoke with a vz rep who told me they just released this new DVR but for some unexplained reason it only has an 80GB HD. That maked no sense to me. Anyone??Specifications:

http://broadband.motorola.com/catalog/productdetail.asp?ProductID=461

Sorry to ask this as I think I've seen it before, I just can't find it in the search-
I got a message last night that the HDCP security was not intact and that i should switch to component.
How do i fix this? I've tried cycling the TV and the STB on and off already.
The TV is a Toshiba 34hf85.I've had this problem, but back when I was on ComCast. The STB needs to do its handshake thing and it doesn't think the TV is ready. IOW, the TV should be available first for the STB to find it.

It's definitely in the timing. Power-down the STB, then power-up when the TV has the HDMI input selected. I suspect you tried this already.

You shouldn't need to power cycle the TV, just swap its inputs- going to something else (S-Video in, etc.), then cycling back to HDMI will force the STB to re-do the handshake. Try doing this as well. Maybe there's a timing difference if you do it this way. I dunno, but it's worth a shot.

When the handshake is occurring, you may see "DU1" flash briefly on the STB front panel. It takes a few seconds on my STB for this to happen. Slower than when I had ComCast.

Does anyone know how this box converts 1080i to 720p. Does it do 1080i to 540p to 720p? Or 1080i to 1080p to 720p?

Has anyone heard from Verizon about a new DVR being released model QIP2708??? I just spoke with a vz rep who told me they just released this new DVR but for some unexplained reason it only has an 80GB HD. That maked no sense to me. Anyone??

That is the new SD DVR they are going to introduce for those who only want SD. Rental fee will be less than the HD DVR

Does anyone know how this box converts 1080i to 720p. Does it do 1080i to 540p to 720p? Or 1080i to 1080p to 720p?As far as I know, no STB or DVR on the market is able to do 1080i -> 1080p -> 720p. The processors used in DVRs are low-cost and highly-integrated. The section of the chip devoted to video processing is very small, so you don't get anything more than limited SD deinterlace and rudimentary scaling.

Does the DVR have a Mac address?

It just dawned on me that the unidentified MAC in my network must be the DVR. It's, like, ALWAYS connected.

Does anyone know a way I can get the Mac address of just the DVR?

I've had this problem, but back when I was on ComCast. The STB needs to do its handshake thing and it doesn't think the TV is ready. IOW, the TV should be available first for the STB to find it.

It's definitely in the timing. Power-down the STB, then power-up when the TV has the HDMI input selected. I suspect you tried this already.

You shouldn't need to power cycle the TV, just swap its inputs- going to something else (S-Video in, etc.), then cycling back to HDMI will force the STB to re-do the handshake. Try doing this as well. Maybe there's a timing difference if you do it this way. I dunno, but it's worth a shot.

When the handshake is occurring, you may see "DU1" flash briefly on the STB front panel. It takes a few seconds on my STB for this to happen. Slower than when I had ComCast.

We have had FIOS for about a month (we're on our 4th box...first was fried due to hot signal and now this)...in the living room we are running HDMI (audio is optical since it won't push sound through the HDMI) from the STB to a Harden Karmon AVR 146 then HDMI/DVI to the TV. It will work fine for a day or two and then the "DU1" starts flashing behind the clock and it locks up completely...won't turn on at all. I have to unplug the HDMI and the box (from it's power source).... when I plug both back in I get the "DU1" for a bit and then it works okay again for a day (maybe less...maybe more). I have been very careful not to turn the power off to the STB because that seems to bring the lock up on quicker.

Is anyone else having this issue?? Can we not run the STB into a receiver using HDMI?? The receiver to is handle switching between PS3 (HDMI), Xbox 360 (1st gen so no HDMI), and STB (HDMI).


We have the same STB in our bedroom running HDMI straight to the TV with no issues.

This is very frustrating and annoying...I hate have my main TV locking up every day or so (most we've gone without a lock up is 4 days)

Any help would be appreciated. The DVRs are fairly full so we really hate to try yet another new box and lose all our recordings.

Does the DVR have a Mac address?

It just dawned on me that the unidentified MAC in my network must be the DVR. It's, like, ALWAYS connected.

Does anyone know a way I can get the Mac address of just the DVR?

With tv and STB on, press power on the STB, press Select, and Select again. This will take you to a diagnostics screen. One of the menu items will give you network info.

Much obliged !

With tv and STB on, press power on the STB, press Select, and Select again. This will take you to a diagnostics screen. One of the menu items will give you network info.

Hello all. I'm getting Verizon FIOS TV installed on Friday with the 6416 DVR. I only have 2 HDMI inputs on my receiver (I don't plan on getting a switcher as of right now). I have an HD-DVD player on the first, but can't decide whether to put the DVR or the Xbox360 on the second HMDI input. The output is going to a PT-AX100 projector (720p native).

I'd really appreciate any advice from the 'experts' on whether the 6416 should get the HMDI or not. Thanks!! :D

Is anyone else having this issue?? Can we not run the STB into a receiver using HDMI?? The receiver to is handle switching between PS3 (HDMI), Xbox 360 (1st gen so no HDMI), and STB (HDMI).

I gave up on HDMI from the set top box. It worked fine for audio and video to my Onkyo receiver, until you did something (and I forget what exactly caused it) like switch inputs while the DVR was on, or turn the DVR on before the TV/receiver. It wouldn't have been so bad, except for the fact that every time the DVR didn't like what was happening, it would reset all the settings, including dropping the output from 1080i to 720p (which is evident on my TV). So I just use component/optical and it works just fine.

With tv and STB on, press power on the STB, press Select, and Select again. This will take you to a diagnostics screen. One of the menu items will give you network info.

Very odd. It seems like it *ought to* show the diag. screen, there are codes that I can scroll through on the front panel of the stb, but the screen stays blank.

Anyone have any suggestions?

Very odd. It seems like it *ought to* show the diag. screen, there are codes that I can scroll through on the front panel of the stb, but the screen stays blank.

Anyone have any suggestions?

I have to switch to component inputs to see the diagnostic screen, for some reason HDMI won't handshake properly in this situation.

I have to switch to component inputs to see the diagnostic screen, for some reason HDMI won't handshake properly in this situation.

I have to do the same on one of my tvs, I think because it does not support 480i via HDMI.

I have to do the same on one of my tvs, I think because it does not support 480i via HDMI.

It's not anything to do with 480i since I send all SD in 480i from the box to the tv, so I think it has to be in the handshake.

I thought it must be something like that ... I have to convert HDMI to DVI.

I'll try a diff. connection.

Thanks guys !

I gave up on HDMI from the set top box. It worked fine for audio and video to my Onkyo receiver, until you did something (and I forget what exactly caused it) like switch inputs while the DVR was on, or turn the DVR on before the TV/receiver. It wouldn't have been so bad, except for the fact that every time the DVR didn't like what was happening, it would reset all the settings, including dropping the output from 1080i to 720p (which is evident on my TV). So I just use component/optical and it works just fine.


I use HDMI, but I have it go directly from the DVR to the TV (Vizio 46" 1080P). The tv has two HDMI inputs, so I connect my DVD player directly to the TV as well, connect the sound by optical stereo connection to my receiver (SONY STR-DG-800). The receiver has two HDMI inputs, just pass through, but I haven't used them yet. I've never had an issue with the HDMI connectors. It may be that the receiver is not handshaking properly?

It's not anything to do with 480i since I send all SD in 480i from the box to the tv, so I think it has to be in the handshake.



It apears as though I have another case that is different. In this case, everything works as you would expect.

I have the DVR connected to one of the HDMI inputs on my Sharp LCD TV.
The Sharp will display 480i over HDMI which I am sure of because when one of the HDMI inputs on the TV senses a switch in state, the TV displays the input resolution it is seeing on the OSD.
Touching the info button on the TV's remote gives that resolution info as well.



When I switch the DVR into diagnostic mode, it displays just fine on my TV which is connected via HDMI.



BTW,
I am running the digital out to my AV receiver.

I like that setup because it lets me use the TV's speakers if I am watching something that does not need fancy sound processing but if a broadcast comes on that does DD, I switch on the AV receiver and mute the TV's speakers.

That's how it worked for me with the original IMG. With the new IMG I can't view the diagnostic screen using HDMI.

So uh, I didn't feel like reading through the whole thread.

One question, what channels can I record to PC with firewire?

So uh, I didn't feel like reading through the whole thread.

One question, what channels can I record to PC with firewire?Local channels, music channels, and one or two others...

I use HDMI, but I have it go directly from the DVR to the TV (Vizio 46" 1080P). The tv has two HDMI inputs, so I connect my DVD player directly to the TV as well, connect the sound by optical stereo connection to my receiver (SONY STR-DG-800). The receiver has two HDMI inputs, just pass through, but I haven't used them yet. I've never had an issue with the HDMI connectors. It may be that the receiver is not handshaking properly?

Well, yeah, that's probably exactly what it is. I assume the DVR is trying to handshake and then gets pissed off at it. It'd be one thing if it just waited a few seconds to attempt another handshake, but it resets the settings. It's not worth it to go in and fix the settings every time it gets screw it up.

Our original box died after the upgrade to the new IMG. It simply stopped working. They came out and replaced it. The new box seems to work more quickly, but now both HD and SD shows at random, on both live and recorded tv, breakup- the picture splits up into little blocks and the sound goes out during these breakups. The disturbances last from a few seconds to the whole show. Any suggestions? I am thinking of going back to TIVO, though I would miss the on demand (then again, I have yet to have a single on demand movie run completely- they always stop at least once and I have to go back through the menus, wait, then resume).

I am about to call vz but I was wondering if anyone else had a remote die on them. Does vz make a service call or replace by mail ? Is there a charge $?
I remember reading a post about replacing a functioning remote with the "new" model and there being an approx. $6 charge. Thanks

I am about to call vz but I was wondering if anyone else had a remote die on them. Does vz make a service call or replace by mail ? Is there a charge $?
I remember reading a post about replacing a functioning remote with the "new" model and there being an approx. $6 charge. Thanks

Hi jimkell - yeah, I had to pay for a new remote, however, they advised that if the remote was bad they could send it free.

Hi jimkell - yeah, I had to pay for a new remote, however, they advised that if the remote was bad they could send it free.

Thanks jeepmon. I assume your remote went bad ?;)

Thanks jeepmon. I assume your remote went bad ?;)

For some reason, I didn't get their hint until after I agreed to pay for it.:confused::(

The last couple of weeks our DVR has occasionally made a buzzing sound. We would unplug it then plug it back in and the noise would go away. This morning it wouldn't go away. After a trip to the online support and a couple of calls a Verizon guy came out this afternoon and replaced the DVR. I assume the harddrive died. He commented to my wife that they have been having a lot of problems with these boxes in Fort Wayne and a Motorola rep was going to be here to look into the problems. I hope this one lasts longer than the last one which was 2 months.

I am setup for a Vios install this Friday in the Rhode Island area. I was told the HD DVR would be a 180 Gig HD model but I don't see mention of this model here and it seems many people are having issues with recording.

I current have COX in my area with a Motorola 160 Gig HD model and have no issues with recording at all. If the Fios service is not ready for prime time I would rather not get until the bugs are worked out. What is Verizons answer for all the issues?

I know COX had some troubles at first as well.

Thanks....

Motorola does not offer any 180Gb DVRs. Verizon uses the Motorola QIP6416, which has 160Gb.

Motorola does not offer any 180Gb DVRs. Verizon uses the Motorola QIP6416, which has 160Gb.

The paper work I received in the mail indicated the DVR was a 180 gig unit and the sales rep also told me it was. Anyhow I have decided to wait until Fios matures a bit. No sense in being a Beta tester for the DVR units. I did that with the cable company. I am sure this will be a great service in the future.

I am setup for a Vios install this Friday in the Rhode Island area. I was told the HD DVR would be a 180 Gig HD model but I don't see mention of this model here and it seems many people are having issues with recording.

I current have COX in my area with a Motorola 160 Gig HD model and have no issues with recording at all. If the Fios service is not ready for prime time I would rather not get until the bugs are worked out. What is Verizons answer for all the issues?

I know COX had some troubles at first as well.

Thanks....

IMHO Cox was WAY better than the current FIOS system, and that was over 2 years ago when I lived in RI. Comcast is worthless since I moved to MA, I thought FiOS was going to be the holy grail but now I'm starting to regret my decision to move away from comcast. Comcast's OS may have been spartan in terms of features but I almost never missed a recording, the same channel recording bug on the new FiOS build is causing me to lose recordings a lot and it's REALLY aggravating. I'm appalled that they haven't gotten this problem fixed yet. My patience grows VERY thin. The internet on the other hand is GREAT, fastest internet I've ever had (I pay for the 15Mbps service). It's the TV that blows goats...
Tom

Also becoming frustrated. HD DVR still worse every day. That IMG really messed it up. When will they fix it. I would NOT TOUCH Fios until they get this fixed. What are they doing for the last month.

I searched the thread and didn't find anything like what has happened the last 2 weeks. I set up season passes on a bunch of shows and they all seemed to record fine. Last week I went to watch a show about 20 minutes after it started recording and the DVR showed it recording in the menu, I hit play and the screen goes blank and nothing was recording, I hit stop to try and watch it live and turn to the channel and the entire channel was blank, like the channel had disappeared entirely. All channels around the recorded channel were fine. I was currently recording another show at the same time so I could not unplug the DVR and reset it.
I reset the unit the following day and all was fine, then this past tuesday it happened again. It was like the channel wasn't there and so I stopped the recordiing, reset the unit and the channel returned.
I have also gotten the bad recoding error, but the shows where the channel disappered I had no error message what so ever. The unit is in an entertainment center w/ a door that I keep open when watching TV so I don't think heat is an issue. Any thoughts would be apprecited.

I searched the thread and didn't find anything like what has happened the last 2 weeks. I set up season passes on a bunch of shows and they all seemed to record fine. Last week I went to watch a show about 20 minutes after it started recording and the DVR showed it recording in the menu, I hit play and the screen goes blank and nothing was recording, I hit stop to try and watch it live and turn to the channel and the entire channel was blank, like the channel had disappeared entirely. All channels around the recorded channel were fine. I was currently recording another show at the same time so I could not unplug the DVR and reset it.
I reset the unit the following day and all was fine, then this past tuesday it happened again. It was like the channel wasn't there and so I stopped the recordiing, reset the unit and the channel returned.
I have also gotten the bad recoding error, but the shows where the channel disappered I had no error message what so ever. The unit is in an entertainment center w/ a door that I keep open when watching TV so I don't think heat is an issue. Any thoughts would be apprecited.

Same happened to us for Bionic Woman on Wednesday. Noticed about 40 minutes into the show that the red light wasn't on. The status showed something like "preparing to record" and created a 0 second entry in the listing. Attempting to play it we got the message "This is bad recording." You're telling me!

Those recording issues are very similar to mine. Do you have the "upgraded" IMG? If so, problem found....

Yes I do have the updated IMG. Verizon should just contact TIVO and work out an agreement. Thats the only thing I miss about D* was the TIVO. No buggy software, easy and intuitive to use, really can't beat it as a DVR.

Yes I do have the updated IMG. Verizon should just contact TIVO and work out an agreement. Thats the only thing I miss about D* was the TIVO. No buggy software, easy and intuitive to use, really can't beat it as a DVR.


I don't know - I had DirecTivo through D* and had the Tivo unit replaced three times with head crashes and other issues (freezing, pixelization, etc.). I don't have the fond memories most have of the Tivo units. I thought they were slow and fairly unresponsive, with flaky hardware.

I am set to switch from DTV w/ TiVo. Will my DTV HD TiVO boxes work with FiOS?

I am set to switch from DTV w/ TiVo. Will my DTV HD TiVO boxes work with FiOS?No. Those boxes have satellite tuners. Satellite tuners don't support digital cable.

I am set to switch from DTV w/ TiVo. Will my DTV HD TiVO boxes work with FiOS?

All my DirecTivo boxes are now useless after switching to FIOS - I checked on selling them and it wasn't worth it, maybe I can use the hard drives for something.

I only had the 80G drives versions (I joined D* a while ago). Maybe you'd have better luck with the HD boxes.

All my DirecTivo boxes are now useless after switching to FIOS - I checked on selling them and it wasn't worth it, maybe I can use the hard drives for something.

I only had the 80G drives versions (I joined D* a while ago). Maybe you'd have better luck with the HD boxes.

I actually harvested the HDD's out of them and added them to my home media server (Which also is an old, recycled computer). Between the tivo HDD's and a couple HDD's I bought I've got a little over 1TB(2TB if you include other sources on network). Add an old Xbox you can get for $50 and you've got yourself a full fledged video on-demand network. Where I come from theres always a use for extra hard drives. :D

I actually harvested the HDD's out of them and added them to my home media server (Which also is an old, recycled computer). Between the tivo HDD's and a couple HDD's I bought I've got a little over 1TB(2TB if you include other sources on network). Add an old Xbox you can get for $50 and you've got yourself a full fledged video on-demand network. Where I come from theres always a use for extra hard drives. :D

That's what I'm thinking of. I've built up a computer that could make do as a server, I probably have the same number of drives now, and if the change to the IMG that is projected to let you stream media works, I could use it as storage for a good number of HD movies.

This is my first time posting on AVS, thanks in advance for any help provided. My QIP6416-2 (Verizon Fios) froze and I unplugged it this morning. When it booted back up, the saved programs I recorded during the past 3 weeks were not listed, and programs I had previously deleted were listed again. Evidently the saved tv program info is kept somewhere on the hard drive and info from 3 weeks ago is being used. Can someone tell me how to get the QIP6416-2 to find the correct info on what is contained on the hard drive? Many Thanks, Miffy

Same happened to us for Bionic Woman on Wednesday. Noticed about 40 minutes into the show that the red light wasn't on. The status showed something like "preparing to record" and created a 0 second entry in the listing. Attempting to play it we got the message "This is bad recording." You're telling me!

I believe this happens when you are watching a recorded show that was recorded on the same channel as the show you are trying to record, it usually asks if you want to change the channel (which is dumb since you aren't watching live anyway) and if you don't reply immediately to change the channel you are screwed. I reported this as a bug within days of the new IMG rollout over 2 months ago, still nothing in the way of a fix. Verizon should be shot for this, missing shows is UNACCEPTABLE for a DVR, kinda defeats the purpose!
Tom

I actually harvested the HDD's out of them and added them to my home media server (Which also is an old, recycled computer). Between the tivo HDD's and a couple HDD's I bought I've got a little over 1TB(2TB if you include other sources on network). Add an old Xbox you can get for $50 and you've got yourself a full fledged video on-demand network. Where I come from theres always a use for extra hard drives. :D

I use my old XBOX with XBMC, I have almost 4 TB of storage on my server with over 300 DVD's ripped to .iso, it's the most impressive setup I've ever seen, XBMC is a hidden gem, and free if you have a modded xbox!
Tom

I ran into an unusual problem when I was on vacation last week. I preset a number of shows to record ... one show (an hour long) recorded ... but continued to record for an additional 5 hours. The information on the recorded program shows it as being 1 hour 1 minute ... but actual recording exceeded 6 hours! Also, many other shows did not record at all. Now, I had turned off the modem (PC was also off) ... would that have affected my recordings? If so, why did some record just fine and others (50% +/-) not at all??? :confused:

I ran into an unusual problem when I was on vacation last week. I preset a number of shows to record ... one show (an hour long) recorded ... but continued to record for an additional 5 hours. The information on the recorded program shows it as being 1 hour 1 minute ... but actual recording exceeded 6 hours! Also, many other shows did not record at all. Now, I had turned off the modem (PC was also off) ... would that have affected my recordings? If so, why did some record just fine and others (50% +/-) not at all??? :confused:

It's possible the router being off caused the problem, if you lost power or something caused the DVRs to lose program guide information, with the router being off they would have had no way of getting the guide information back.

It's possible the router being off caused the problem, if you lost power or something caused the DVRs to lose program guide information, with the router being off they would have had no way of getting the guide information back.

Exactly, the dvr timers depend on the guide information, which downloads via the router ;)

I ran into an unusual problem when I was on vacation last week. I preset a number of shows to record ... one show (an hour long) recorded ... but continued to record for an additional 5 hours. The information on the recorded program shows it as being 1 hour 1 minute ... but actual recording exceeded 6 hours! Also, many other shows did not record at all. Now, I had turned off the modem (PC was also off) ... would that have affected my recordings? If so, why did some record just fine and others (50% +/-) not at all??? :confused:

This has happened to me twice - one time for 13 hours! My modem was not turned off, I think it is another bug.

Anyone have Verizon put back full capacity of the DVR?
I'm bumping up to full capacity with only 28 hrs of SD and 4 hours of HD.
Last I read we should see it all back this month.
Any new word?
Thanks,
nw

Just to let you know I just received a $45.50 credit ($6.50/month) from Verizon because the DVR fails to record serial recordings reliably (0 sec recordings) since the firmware upgrade.

So I urge everyone: PLEASE CALL VERIZON at 888-553-1555 and say the word "Agent" to skip the prompts to get to a customer service agent directly and request that the charge for the DVR be removed (the lady only removed half the charge of $12.99) since the firmware upgrade.

If many of you do this, Verizon management will feel this in their pocketbook and hopefully put additional resources into rectifying this annoying problem.

Otherwise maybe a class action lawsuit will do...

When I have no shows recorded, my 6416 shows 6% of the space as being used. I think that the "starting point" was 3% when it was first installed back in August. FYI - I still have the old guide (I'm in NJ). Any ideas?

When I have no shows recorded, my 6416 shows 6% of the space as being used. I think that the "starting point" was 3% when it was first installed back in August. FYI - I still have the old guide (I'm in NJ). Any ideas?

www.tivo.com

www.tivo.com

TIVO! Was that your answer to my question about used space on my Moto 6416?

I have the QIP 6416-2 with Verizon Fios. I recently got a Harmony 670, and I can't get it to work with the 6416-2 to save my life.

Does the Harmony software properly detect the PVR with the model number?

Or Do I have to use the old remote to teach it all the proper commands?

Do I select PVR as one device and Setop Box as another device in the Harmony setup, or just one of them?

Please tell me I can program 30 sec skip into the Harmony for this sucker?

Thanks in advance.

(I didnt read all 81 pages of this thread, I did do a search and nothing came up in reference to my issue.)

I called their retention dept. and complained about the terrible DVR and they gave me $10.00 off per month for a year.



Just to let you know I just received a $45.50 credit ($6.50/month) from Verizon because the DVR fails to record serial recordings reliably (0 sec recordings) since the firmware upgrade.

So I urge everyone: PLEASE CALL VERIZON at 888-553-1555 and say the word "Agent" to skip the prompts to get to a customer service agent directly and request that the charge for the DVR be removed (the lady only removed half the charge of $12.99) since the firmware upgrade.

If many of you do this, Verizon management will feel this in their pocketbook and hopefully put additional resources into rectifying this annoying problem.

Otherwise maybe a class action lawsuit will do...

I have read that the Sata and USB ports on the rear are not activated by Verizon FIOS and if you tamper with the firmware you will recieve a 700$ bill for it?

what is the Ethernet port there for?

is there any possible way to offload content from the Motorola QIP6416?

and if there is a way is the content encrypted?

thanks
tom
nyc

Does anyone have any idea why some local stations have the 5C flag set to COPY ONCE while others are COPY FREELY? I can understand channels like HDNET, etc being COPY ONCE, but local stations should be free of the broadcast flag. This is in Montgomery County, MD... NBC, FOX, WB are copy freely, while ABC and CBS are copy once... it doesn't really make much sense.

I have a couple DVHS decks and I can offload pretty much anything I want to tape, but I'd like to use my PC where possible...

I actually called up Verizon and the person had no clue about this. I then later today received a call back from someone there and was told that they don't even support firewire and that they are still working on their rollout of certain features...

Does anyone have any idea why some local stations have the 5C flag set to COPY ONCE while others are COPY FREELY? I can understand channels like HDNET, etc being COPY ONCE, but local stations should be free of the broadcast flag. This is in Montgomery County, MD... NBC, FOX, WB are copy freely, while ABC and CBS are copy once... it doesn't really make much sense. This must be a configuration error.

In N. VA, all of the DC stations are flagged as "copy freely."

I have read that the Sata and USB ports on the rear are not activated by Verizon FIOS and if you tamper with the firmware you will recieve a 700$ bill for it?$550.

what is the Ethernet port there for?Nothing at this time.

is there any possible way to offload content from the Motorola QIP6416?There is no way to copy files from the Motorola DVR. You can connect it up with Firewire to your PC and record local channels as they play (1x speed).

If you want to copy file recordings off a DVR, then you'll need a $250 TivoHD. Tivo has announced that they will enable the transfer of SD and HD file recordings via ethernet in November.

This must be a configuration error.

In N. VA, all of the DC stations are flagged as "copy freely."

that is what I thought... I don't know if I will be able to get in touch with anyone who knows how to fix it though... whoever called me pretty much said that they do not support firewire and can't really do much about it.

If you want to copy file recordings off a DVR, then you'll need a $250 TivoHD. Tivo has announced that they will enable the transfer of SD and HD file recordings via ethernet in November.

Would you happen to have more information regarding this type of file transfer? Thanks!

Would you happen to have more information regarding this type of file transfer? Thanks!Sure. Tivo calls this feature "TivoToGo."

When it is enabled in a few weeks, you can login to your Tivo with a web browser (i.e. https://yourtivo_ip) and you get a list of the recordings on your box. Simply click to download the MPG.

With the Tivo Desktop utility, you can view these recordings as they are transferred. You don't have to wait until the file is finished to watch it. This provides the equivalent of multi-room viewing to any networked PC in your home.

With Tivo Desktop Plus, you also have the option to convert the recordings to other formats for transfer to iPods and other portable video players. Hence the name, "TivoToGo."

Sure. Tivo calls this feature "TivoToGo."

When it is enabled in a few weeks, you can login to your Tivo with a web browser (i.e. https://yourtivo_ip) and you get a list of the recordings on your box. Simply click to download the MPG.

With the Tivo Desktop utility, you can view these recordings as they are transferred. You don't have to wait until the file is finished to watch it. This provides the equivalent of multi-room viewing to any networked PC in your home.

With Tivo Desktop Plus, you also have the option to convert the recordings to other formats for transfer to iPods and other portable video players. Hence the name, "TivoToGo."

This will even work for recordings that are flagged COPY ONCE/NEVER? These will be bit-exact recordings of the original source that can be downloaded to a PC?

Sure. Tivo calls this feature "TivoToGo."

When it is enabled in a few weeks, you can login to your Tivo with a web browser (i.e. https://yourtivo_ip) and you get a list of the recordings on your box. Simply click to download the MPG.

With the Tivo Desktop utility, you can view these recordings as they are transferred. You don't have to wait until the file is finished to watch it. This provides the equivalent of multi-room viewing to any networked PC in your home.

With Tivo Desktop Plus, you also have the option to convert the recordings to other formats for transfer to iPods and other portable video players. Hence the name, "TivoToGo."

These will be bit-exact recordings of the original source that can be downloaded to a PC?Yes.

This will even work for recordings that are flagged COPY ONCE/NEVER?No. Tivo has said copy-protected (CCI 0x02) recordings cannot be downloaded.

Motorola and SA boxes use several different values to determine whether to output via Firewire, not just the CCI bit. As far as I can tell, the FiOS Motorola DVRs will not output any encrypted channel through Firewire to a PC, regardless of the CCI bit.

Verizon does not appear to copy-protect any of the digital channels in its FiOS TV Premiere package. You can tell because the current Tivo software lists whether a recording is copy-protected on the INFO screen.

thanks for the info! :D

what happens in the case of the CCI bit set to 0x01? That means copy once and the Motorola DVR plays that out just fine to my DVHS decks... will the TIVO allow that transfer?

thanks for the info! :D

what happens in the case of the CCI bit set to 0x01? That means copy once and the Motorola DVR plays that out just fine to my DVHS decks... will the TIVO allow that transfer?0x00 => copy freely
0x01 => copy no more
0x02 => copy one generation (set to 0x01 when saved to a DVR)
0x03 => copy never

Content is not flagged as CCI 0x01 on cable.

The 0x01 CCI bit is the "copy no more" flag, which is applied to 0x02 "copy one generation" programming when it is recorded. The Motorola and SA DVRs can also be configured to apply that 0x01 or 0x02 bit to encrypted channels with the 0x00 bit -- that is probably what you are seeing.

First , let me say that this post is NOT about copying shows on the 6416 for anything more than trying to figure out a way to handle the small 160 Gbyte disk for personal use.

I have learned a lot recently about this DVR and the latest Guide update proved to me what I had suspected.

The OS and all the features are contained in Firmware on an Eprom on the Mother board. If you boot the 6416 with the internal disk unplugged, the system will function just fine but merely says that you have not subscribed to the DVR service.

ie. You end up with a standard High Def STB .

If you start with a blank disk or a disk with any kind of real File system on it, when you unplug the working disk and plug in the other (in my case, totally brand new and just out of the box) , the firmware will format the disk upon boot up.



I have a Linux 2.6 machine and have hooked the disks to it to study what was on them.

What I have found by plugging the disk into that Linux machine is that 2 paritions are created.
According to 'partimage' the first partition is 2.79 Gbytes in size and the other it makes is 144.12 Gbytes in size.

I am not sure yet where the complete 160 Gbytes are (they do use powers of 10 and not powers of 2 for disk sizing) but I am working on that sinc eI am sure that the large parition is where the actual recorded progarms are.

Linux will complain big time because the partition table has an unknown partition type for both of them so you can not mount the disk and are rather limited in what can be done.
I am convinced that this is part of the overall encryption scheme and I believe that these partitions are basically RAW partitions used to hold the recorded Movies as well as other settings such as Season passes and user defined settings like skip time.

Until I try a test with another 6416 using MY disk, I suspect that the disk has a signature based upon the particular 6416 that it was created in so it is in effect 'married' to that 6416.

All of this prevents one from copying to give to other people and I have NO problem with that as that is NOT my goal.

My idea is to have 2 disks and use them in a round robin fashion so that I can effectively have double the disk capacity.

It would work this way.
When disk one gets 90% full, clone it to another disk and then delete half of the shows on one of the 2 disks and then sawp it out. I think the logic behind this is self explanatory.


I have been really stuck on the darn invalid parittion issue but an idea occurred to me in Linux as a starting point.

I put a blank 160 Gbyte disk in the 6416 and let it boot.
I then made a few recordings and setup a few season passes as well as changes to some user settings.

So here was my big breakthrough:

Using the 'dd' command in Linux, I cloned that disk to another disk. 'dd' does not need the disk mounted so that is why it worked.
When I put the cloned disk back into the 6416 DVR, it came up with everthing intact. The season passes were still there as was the 2 recordings that I had made.


I am watching off of ther cloned disk as I write this.

I know it sounds simple but it is a start at defining a simple strategy for being able to record more than 160 mGbuytes of data.
This was proof of coencept and aI have a wau to go to make this simple. But I will.

As a point of interest, the disk that I cloned from was a 300 Gbyte Sata disk which the 6416 only creates as a 160 Gbyte disk.

If there is no interest in my little project in here , I will not bother to post furthere status as it does take time to type this stuff up .
Of course. I will continue to work out a user friendly workflow for this.

If there is an interest, I will be very happy to keep folks up on my progress. Just letting you know that using the Linux dd command makes a perfect copy of the disk should get th ewheels turning on other lInux folks in here.

I can also desribe how to make a fully functional Linux OS to use for this task on a USB flash memory card so all you have to do is boot your PC from the Flash disk to have Linux running.

I have laid out a Sata Power ad Data switch design (about $15) so I can have two disks sitting in the 6416 and I merely hook up the disk to my Linux box to simplify the whole swapping and cloning part.


It looks like it will be awhile before we get larger disks in our 6416 so I am happy that I am coming up with a way of getting more storage in a logical rather than a physical way.


Joe

Go for it Joe,
I'm running out of space for all my CBS prime time shows and NASCAR races....What am I going to watch come winter?
Thanks

I have the QIP 6416-2 with Verizon Fios. I recently got a Harmony 670, and I can't get it to work with the 6416-2 to save my life.

Does the Harmony software properly detect the PVR with the model number?

Or Do I have to use the old remote to teach it all the proper commands?

Do I select PVR as one device and Setop Box as another device in the Harmony setup, or just one of them?

Please tell me I can program 30 sec skip into the Harmony for this sucker?

Thanks in advance.

(I didnt read all 81 pages of this thread, I did do a search and nothing came up in reference to my issue.)


Hi I have three harmony 670's with 6416-2's. The remotes l've used have been pretty good. I've needed to replace a couple due to wear and tear (teenagers), but they were replaced by Logitech without charge.

If you install the software, either from the CD or downloaded from the web site, connect the remote with the USB connector, you should be guided through the setup process. All you need to do is identify your devices, it will set this up, then describe the actions you want to perform.

Example: I call one Watch FIOS, it is matched to one of the four special function buttons on the top of the remote, and it turns on the TV, sets it to HDMI input, turns on the A/V receiver and sets the audio input to Video 1, and turns on the 6416-2.

I haven't had any problem with it. The PVR is defined as a single entity, and when it is done, it will have all of the functions enabled, including the 30s skip.

Hope this helps, it is a really good device.

Joe_Q
please keep it up. it seems that verizon isnt in a rush to enable the ethernet, usb, or firewire anytime soon. cloning through linux might be the easiest solution.

when you clone the files off what format are they in? can they be viewed from many or any video player?

So I had the box replaced this a.m. The problem - the connection via HDMI from box to DVI to the set (composit audio) keep going out. Could get sound, but no picture. For awhile re-setting the box by pulling the plug would fix it. Then it took wiggling or reconnecting the HDMI cable, then it just quit working for video.

New box, worked great for about 3 hours. This time, while changing channels - once again the video disappears and doesn't come back.

I've got it hooked up now via component and it is fine.

Could it be my HDMI > DVI cable? Do they go bad? I got it at monoprice less than a year ago. Is there a way to test it?

Any other ideas? Anyone with similar issues?

Thanks.

With the new IMG - is the "power off" press "menu" with the TV on not get you output menu anymore? I couldn't get it on mine via HDMI or Component. I did finally find it under "Settings", but it doesn't give near the options.

With the new IMG - is the "power off" press "menu" with the TV on not get you output menu anymore? I couldn't get it on mine via HDMI or Component. I did finally find it under "Settings", but it doesn't give near the options.

it is now "POWER" > "SELECT"(you'll hear a click") > "MENU", if you want to use your hdmi to dvi, you must set 4:3 override to "STRETCH" or "OFF" as either of these settings upconvert 4:3 content to whatever you have your HD output set to(the 1st setting in there)

I was told by my tech that the "hdmi handshake" screws things up when you use hdmi to dvi and you go from an HD to an SD channel unless the settings mentioned above are followed, it seems to be working for me ;)

I wouldnt think so and I would have to ask why would you? If you want to spen money on something worth it buy a TivoHD on amazon for around $270.00 and then get cable cards. You will need two at this point but eventually they will use a dual tuner card and hopefully it will only be a few bucks per month. If you prepay your Tivo subscription you can get it as low as $6 to $8 per month and have a waaaay more refined UI as well as be able to expand capacity and network media from your computer.

This is exactly what I am planning on doing. But my question is this: what is the best method to save the recordings...just in case the box crashes and I lose all of my stuff. Do you use a external harddrive or ???

thanks,

I called their retention dept. and complained about the terrible DVR and they gave me $10.00 off per month for a year.


Well I just called to complain and they told me an update is imminent by the end of the month, I spent quite a while on the phone with him but until the update they won't do jack for me. So aggravating, with comcast getting the Tivo guide in my area I'm VERY tempted to switch back...
Tom

Well I just called to complain and they told me an update is imminent by the end of the month, I spent quite a while on the phone with him but until the update they won't do jack for me. So aggravating, with comcast getting the Tivo guide in my area I'm VERY tempted to switch back...
Tom

What I have found is the following: Call them back and ask for a supervisor...or at least be persistant...get someone on the phone that will listen to what your issue is.

I hate this new guide! Hopefully the update fixes some of the problems with the update. On the old guide, there was a setting that said something like don't delete so the show was not deleted when it ran out of space. I don't see any setting like that for series recordings now. There's the protect option, but that seems like it can only be added after the show is recorded. I have some shows that I don't want to lose, but others I don't care about. Why did they give us this "upgrade"? Is there any option to set a series to save it until I delete like there was with the old guide?

Think some Floridians got the IMG over the last few days.

Think some Floridians got the IMG over the last few days.

I got it in Tampa Fl last night. Looks good so far but I'm short on recording space. I hope the bugs are worked out!

I also got the new IMG last night in the Tampa, FL area. The major issue I see is I now have a DVR that can record up to 46 hours of SD or 10 hours of HD maximum. I think the original guidelines for the QIP6416 were 100 hours of SD or 20 hours of HD.

Before the upgrade, I was at about 40% full. After the update, I could record an additional record 23 hours of SD or 5 hours of HD.

You can do the math but it looks like I lost more than 50% of my original recording capacity with this update.

I remote is more responsive and I think I can get used to doing things a new way, but I still miss the 2 DirecTivo's I took out of service in July. I'm starting to take a real hard look at the new TivoHD. If the price drops a bit more and I can get the new multistream (M-card) cable cards from Verizon, I will definitly consider switching back to a Tivo DVR.

Just received the update here as well (suburb of Tampa) and I called Verizon about the less recording space. The rep said they have a bug where the reported space is showing wrong. There's still the same amount of space as before the update, and it will record to it's actual limit, not the incorrectly reported limit. I asked when they will update it to report correctly, and she said they are being told by the end of October. So, should be within the next few days.
Other than that, I'm not haveing any issues from the new software...so far. I like the overall look. Other than no more custom colors for closed captions. ;) I just hope it doesn't fail to record my scheduled recordings.

Hi,
My questions may seem ultra-noob like but this Verizon thing is p***ing me off. I'm hoping someone here can help me out.
My wife and I just bought our first home and decided to dump Comcast and get everything Verizon (Phone, Cell Phone, TV and Internet).
Well everything hoked up okay but the tv and dvr is driving me crazy.
1. When setting the dvr recording schedule you cannot forward through days. You must hold down the right arrow and go hour by hour. Fustrating and timeconsuming to say the least. We called and the CSR said there is nothing we can do about it. Anyone here know of a way?
2. Just bought a new 42" Vizio LCD TV and the three codes that came with the remote do not seem to work and the same CSR said sorry nothing we can do about it. Again can someone point me in a better direction.
3. The tv and regular set-top-box in the bedroom do not seem to synch up all the time. sometimes you can turn-on/turn-off them both at the same time. Sometimes not. Anyone lese here have this problem?
There are some other problems but its still too early in the morning and I can't remember them right now. Any help would be appreciated. I'm also in suburban Philadelphia if that helps. Thanks in advance.

1. When setting the dvr recording schedule you cannot forward through days. You must hold down the right arrow and go hour by hour. Fustrating and timeconsuming to say the least. We called and the CSR said there is nothing we can do about it. Anyone here know of a way?

Go on eBay, and buy a silver Comcast DVR remote. It has Day+ and Day- buttons, which work great.

Hi,
My questions may seem ultra-noob like but this Verizon thing is p***ing me off. I'm hoping someone here can help me out.
My wife and I just bought our first home and decided to dump Comcast and get everything Verizon (Phone, Cell Phone, TV and Internet).
Well everything hoked up okay but the tv and dvr is driving me crazy.
1. When setting the dvr recording schedule you cannot forward through days. You must hold down the right arrow and go hour by hour. Fustrating and timeconsuming to say the least. We called and the CSR said there is nothing we can do about it. Anyone here know of a way?
2. Just bought a new 42" Vizio LCD TV and the three codes that came with the remote do not seem to work and the same CSR said sorry nothing we can do about it. Again can someone point me in a better direction.
3. The tv and regular set-top-box in the bedroom do not seem to synch up all the time. sometimes you can turn-on/turn-off them both at the same time. Sometimes not. Anyone lese here have this problem?
There are some other problems but its still too early in the morning and I can't remember them right now. Any help would be appreciated. I'm also in suburban Philadelphia if that helps. Thanks in advance.

Hi askanison9106,

Q1 - Hopefully, they gave you the Phillips remote - http://www22.verizon.com/nroneretail/nr/rdonlyres/0d93f875-4498-460f-8fc4-a15d519b4e7c/0/welcomekitremotecontrolinsrt_nc.pdf - even though it's not listed the fast forward and rewind buttons go ahead and back (respectively) one day.

Q2 & Q3 - can't help you with these - sorry!

I will try the fast forward buttons when I go home. If that doesn't work I will tyr the ebay option. Even though they appeared to be the same box I didn't think the same remotes would work. Makes me slightly mad that I agve the remotes back to Comcast even though they said they didn't want them.
As for the other two I just assumed I was S.O.L. Thanks for the repsonses people.

Hi,
My questions may seem ultra-noob like but this Verizon thing is p***ing me off. I'm hoping someone here can help me out.
My wife and I just bought our first home and decided to dump Comcast and get everything Verizon (Phone, Cell Phone, TV and Internet).
Well everything hoked up okay but the tv and dvr is driving me crazy.
1. When setting the dvr recording schedule you cannot forward through days. You must hold down the right arrow and go hour by hour. Fustrating and timeconsuming to say the least. We called and the CSR said there is nothing we can do about it. Anyone here know of a way?
2. Just bought a new 42" Vizio LCD TV and the three codes that came with the remote do not seem to work and the same CSR said sorry nothing we can do about it. Again can someone point me in a better direction.
3. The tv and regular set-top-box in the bedroom do not seem to synch up all the time. sometimes you can turn-on/turn-off them both at the same time. Sometimes not. Anyone lese here have this problem?
There are some other problems but its still too early in the morning and I can't remember them right now. Any help would be appreciated. I'm also in suburban Philadelphia if that helps. Thanks in advance.

I'd buy a Logitech 670 remote.

On:
1. I do the fast forward for next day, fast rewind for last.
2. The Logitech has all of the codes for VIZIO's (and many other devices).
3. The 670 can vary the timing of turning something on and off if dependent. I had to vary the timing on setting the TV to HDMI input after the DVR was turned on, to allow the DVR to stabilize first. It was pretty easy to do (just set the delay to 3 seconds).

All you need is a computer with a USB connector.

1. When setting the dvr recording schedule you cannot forward through days. You must hold down the right arrow and go hour by hour. Fustrating and timeconsuming to say the least. We called and the CSR said there is nothing we can do about it. Anyone here know of a way?


If you have the "new" guide, then fast forward moves a day forward. With the "old" guide I don't think you can do it.


2. Just bought a new 42" Vizio LCD TV and the three codes that came with the remote do not seem to work and the same CSR said sorry nothing we can do about it. Again can someone point me in a better direction.


I love my Harmony 880 remote! Well worth the money, and much less expensive now than when I got mine.

BOb

I will try the fast forward buttons when I go home. If that doesn't work I will tyr the ebay option. Even though they appeared to be the same box I didn't think the same remotes would work. Makes me slightly mad that I agve the remotes back to Comcast even though they said they didn't want them.
As for the other two I just assumed I was S.O.L. Thanks for the repsonses people.

I bought a couple of the comcast remotes before I got the phillips remote for the 30 second skip (the old scientific atlanta remotes did not even have that). If you can't get your existing remote to work, shoot me a private msg with your address. I'm pretty sure I can find at least one of them and could send it to you snail mail - no charge.

A few people have mentioned a harmony remote, I have a 659 and couldn't live without it. This may actually be your best solution as it would also resolve your issue with the Vizio. It's about $93 on amazon, may be more than you want to spend, however, after using one I can't imagine not having it. I now have three (one for each tele in the house) - they're addictive.:)

Does anyone know about the "Digital Adapter"? It appears to be something new. Possibly the new smaller STB?

The Verizon FIOS site has this description:

- View Local, Premium and National standard definition channels available on other set top boxes in the home
- Basic user interface will show channel number, clock and parental controls
- Call ahead Pay Per View (PPV) will be supported
- High Definition Channels, Video on Demand (VOD) and other interactive services such as Multi-Room DVR, Media Manger and Widgets are not supported
- Dimensions - W 5.5 in. D 6.5 in. H 1.75 in.

http://www22.verizon.com/content/fiostv/packages+and+prices/packages+and+prices.htm

Does anyone know about the "Digital Adapter"? It appears to be something new. Possibly the new smaller STB?

The Verizon FIOS site has this description:

- View Local, Premium and National standard definition channels available on other set top boxes in the home
- Basic user interface will show channel number, clock and parental controls
- Call ahead Pay Per View (PPV) will be supported
- High Definition Channels, Video on Demand (VOD) and other interactive services such as Multi-Room DVR, Media Manger and Widgets are not supported
- Dimensions - W 5.5 in. D 6.5 in. H 1.75 in.

http://www22.verizon.com/content/fiostv/packages+and+prices/packages+and+prices.htm
It is a Motorola DCT700 (http://broadband.motorola.com/consumers/products/dct700/).

It does not support high-definition. That is an error on Verizon's web site.

Looks like it is offered at $3.99 instead of $2.99, as previously expected.

It is a Motorola DCT700 (http://broadband.motorola.com/consumers/products/dct700/).

It does not support high-definition. That is an error on Verizon's web site.

Looks like it is offered at $3.99 instead of $2.99, as previously expected.

That's what I figured - pretty small!

It is a Motorola DCT700 (http://broadband.motorola.com/consumers/products/dct700/).

It does not support high-definition. That is an error on Verizon's web site.

Looks like it is offered at $3.99 instead of $2.99, as previously expected.

It actually says it does not support it on Vz's site.

I wonder if it requires an installation or if they would ship it to you, I would not mind getting one for my kitchen, but not if I have to pay the install fee.

Hi Everyone!

I just switched to FiOS, and have the 6416 box. I'm shopping for my first HDTV.
How important will the scaler on the TV be if I am using this box? I know this is subjective, and it will depend on how big of a TV, resolution, and viewing distance. I just wonder if anyone sees a difference in this respect with different TV's.
I tried to search for this topic, but I can't seem to find the answer I need.

Thanks!

Well, if you go with a 720p set (HD quality at a lesser price than 1080), you can set the 6416 to output everything at 720p and the only scaling being done would be by the cable box itself. That way any channel that is 720p native will look exactly right on your set, but the other 480 and 1080 channels will not cause your TV to try and scale them.

EDIT: Thanks kes601...edited for proper information.

Well, if you go with a 720p set (HD quality at a lesser price than 1080), you can set the 6416 to output everything at 720p and the only scaling being done would be by the cable box itself. That way any channel that is 720p native will look exactly right on your set, but the other 480 and 1080 channels will not cause your TV to try and scale them.
Unless of course the set has a superior scaler, and then you could set the channels to all output native to the TV.
Someone please correct me if I am making a wrong assumption...

The 6416 does not have native pass-thru.

Hi,

I'm looking for the drivers to connect my Motorola QIP6416-2 box from Verizon Fios (6-pin firewire) to my Win XP MCE 2005 laptop (update rollup 2) (4-pin). I installed the Tuner AV/C Device fine, but I can't find the drivers for the two other devices (Unknown and AV/C Panel).

When I try to "open capture device" in VLC media player, it detects a "Digital AV/C Tuner Device" and "SigmaTel C-Major Audio" device. When I try to open the feed, nothing happens.

Can anyone point me in the right direction on drivers/assistance?

Thanks,

-JALsnipe

I wonder if it requires an installation or if they would ship it to you, I would not mind getting one for my kitchen, but not if I have to pay the install fee.
The DCT700 is a very minimal STB. No component, S-Video, or digital audio outputs. Since it can't do IPTV, no VOD. The primary purpose for introducing this STB is so Verizon can shut down the analog channels entirely by next spring. With Verizon charging $4/month (rather steep) for the DCT700 and $5/month for the regular SD STB, it only makes much sense for places like a kitchen where the small size is a plus. Since they want people with analog TV hookups to switch to this box, you would think they would ship it or let people pick it up at an office.

They'll probably lower the price on the DTC700 once the analogs are really shut off.

They'll probably lower the price on the DTC700 once the analogs are really shut off.

I thought I read that the DCT-700 would be 1.99.

FWIW, I have the DCT-700 through Comcast. VOD is possible.

I am a newbee to Fios. They installed the Motorola 6416-2 DVR. Has anyone found a way to get the files copied to a PC? I see that it is an FTP server but of course they do not give out the username and password. Looking at all the nickle and diming they do I am sure at some point they will charge to let you do this. I am thinking of giving back the DVR and getting my own.

-Ben

I am a newbee to Fios. They installed the Motorola 6416-2 DVR. Has anyone found a way to get the files copied to a PC? I see that it is an FTP server but of course they do not give out the username and password. Looking at all the nickle and diming they do I am sure at some point they will charge to let you do this. I am thinking of giving back the DVR and getting my own.You can't. The Tivo is the only DVR that lets you do that -- see the link in my signature.

You can connect the FiOS DVR to a PC or Mac with Firewire and record local channels as they are played, but that's it. There are no direct downloads from DVR to PC like there are with Tivo.

I was wondering if anyone knows of a lower cost (< $100) universal remote that works well with all or most of the features on the 6416. I see the Harmony remotes mentioned frequently, but those are fairly pricey. I'm fairly happy with the Motorola DR800 that Verizon gave me, but I'd like to be able to add the capability for the 30 second skip without losing any other features, particularly the page up/down on the tv listings.

I was wondering if anyone knows of a lower cost (< $100) universal remote that works well with all or most of the features on the 6416. I see the Harmony remotes mentioned frequently, but those are fairly pricey. I'm fairly happy with the Motorola DR800 that Verizon gave me, but I'd like to be able to add the capability for the 30 second skip without losing any other features, particularly the page up/down on the tv listings.

Hi Steven - there are actually a few harmony remotes < $100 (however, just barely less) through amazon. They all work great with the 6416 from what I've heard.

I use the 659, currently $92.83 and it works perfectly with a 30 second skip and the page up/down.
Others include the 670 for $96.48, the 880 for $99.99 (this is the one I would buy now), the 550 for $93.29

These are all amazon's prices and can be shipped for free with super saving shipping. (No, I do not work for amazom)

If you don't want to spend that kind of dough, Sony makes a learning remote (model RM-VL600) with macro functions which I've heard good things about and almost bought before bought I decided to go ahead and buy two more harmonys. It would take longer to program, however, is only $20.32 (on amazon).

You can't. The Tivo is the only DVR that lets you do that -- see the link in my signature.

Just to be picky, I will point out that the ReplayTV 4000 and 5000 series can do that using a freeware program called DVArchive. But, I don't think DVArchive supports the new ReplayTV PC which is the only version of ReplayTV that supports HD.

I thought I read that the DCT-700 would be 1.99.

FWIW, I have the DCT-700 through Comcast. VOD is possible.
The rate for the DCT-700 was reported to be $2/month, but Verizon obviously went for the profit. $4/month is going to piss off some subscribers who analog TVs hooked up for just the locals.

The DCT 700 can provide VOD with Comcast, because Comcast as do almost cable companies provides VOD through QAM in a block of QAM channels. Verizon uses IPTV for VOD. The DCT-700 is a basic cable box with no IP capability. That is why the DVR Verizon uses is the QIP6416 - the QIP is the IP capable DVR model.

I was wondering if anyone knows of a lower cost (< $100) universal remote that works well with all or most of the features on the 6416. I see the Harmony remotes mentioned frequently, but those are fairly pricey. I'm fairly happy with the Motorola DR800 that Verizon gave me, but I'd like to be able to add the capability for the 30 second skip without losing any other features, particularly the page up/down on the tv listings.
Call VZ and get them to send you the Phillips remote im sure you will like it, eseacially the SKIP function.

Hi,
My questions may seem ultra-noob like but this Verizon thing is p***ing me off. I'm hoping someone here can help me out.
My wife and I just bought our first home and decided to dump Comcast and get everything Verizon (Phone, Cell Phone, TV and Internet).
Well everything hoked up okay but the tv and dvr is driving me crazy.
1. When setting the dvr recording schedule you cannot forward through days. You must hold down the right arrow and go hour by hour. Fustrating and timeconsuming to say the least. We called and the CSR said there is nothing we can do about it. Anyone here know of a way?
2. Just bought a new 42" Vizio LCD TV and the three codes that came with the remote do not seem to work and the same CSR said sorry nothing we can do about it. Again can someone point me in a better direction.
3. The tv and regular set-top-box in the bedroom do not seem to synch up all the time. sometimes you can turn-on/turn-off them both at the same time. Sometimes not. Anyone lese here have this problem?
There are some other problems but its still too early in the morning and I can't remember them right now. Any help would be appreciated. I'm also in suburban Philadelphia if that helps. Thanks in advance.


Q2: The newer Vizio TV's require you to manually locate the code. Turn the TV on. Press the Power button and OK button at the same time. Press 9 2 2. Press the Play button. Press the fast forword button to go through each code. The TV will turn off when the code is located. Press OK button to lock in the code. Here is a link to the remote user guide the technician should have left you.
http://onlinehelp.verizon.net/consumer/bin/pdf/PhilipsRC144RemoteControlUserGuide.pdf

Q3: The remote control sends a signal to the TV and the STB to change the state it is in when you press the Power button (if the device is off, change to on; if the device is on, change to off). If you manually turn of your TV but leave the STB on, you have created an out of sync issue, the next time you press the Power button the TV will turn on but the STB will turn off (they change their state). If that is not the issue, sometimes when the devices are separated from each other by too much distance the IR does not reach both devices IR receivers. Try holding the remote at an angle between both devices not just at the TV or just at the STB.

With the new IMG - is the "power off" press "menu" with the TV on not get you output menu anymore? I couldn't get it on mine via HDMI or Component. I did finally find it under "Settings", but it doesn't give near the options.

To access the User Menu on HD Boxes with the new IMG: Power off. Press Select. Press Select again. Press Menu.

Hi ALL,

I'm in Florida and we just got the new IMG last Wed. Some parts of it are nicer but some are not and I can see a few bugs.

In the old IMG you were able to eliminate channels that you don't get, like for me Cinemax. The only thing I see in the new IMG is to use the Favorite channels. But when I go into the the program grid it seems to always go to all the channels. The only way to set the grid to only Favorite channels is to go through the Menu. Am I missing something?

One bug I found is that if its recording something the red light is on. If you turn off the unit (yes, I know much of the circuitry is still on) the red light goes off. However, going back in I can see that the recording already started does complete anyway. Interestingly, once off if a program starts to record the red light DOES come on. So I think the bug is when the unit powers down the all the lights are shut off even though the red light should have remained on if it was already on.

Also, how do you enter letters when using the "phone" key pad. From the brief instructions and from how other key pads work I assume you press OK multiple times to get a letter but all I got was the number that was highlighted multiple times. EDIT: I just realized, are you supposed to hit the number on the remote multiple times? I'll give that a try. EDIT EDIT: Tried it but still does not work!

Lastly, in the Search menu, to the left is where you type in the search words. To the right of it are icons for searching TV Listings, DVR, etc. How do you limit a search to just TV Listings? Once you start to type in the search word the icons to the right are replaced by some of the search results. If you mavigate to the icons, then the search words and keypad disappear??

Thanks,
Gerry

I have noticed since the new IMG has been released that a number of times the recording stopped before the show actually finished. Also some shows did not record, even when I checked to make sure they were listed on the up coming schedule! One time it recorded a show but I could not play the show. I had them replace the unit and still having the same problems.

I recently got Fios TV. How do I know if I have the new IMG or the old one?

I have noticed since the new IMG has been released that a number of times the recording stopped before the show actually finished. Also some shows did not record, even when I checked to make sure they were listed on the up coming schedule! One time it recorded a show but I could not play the show. I had them replace the unit and still having the same problems.

You have the famous 0 sec recording bug with series recordings. Changing box will not help. If the show is really important do an individual record to guarantee it will record correctly.
Also, call Verizon and demand a refund for the DVR charge (they refunded me 50% of the monthly charge for 6 months):D.

Is there any way to set any priority as to what shows get deleted when the dvr runs out of space? I think it's just the oldest shows get deleted. The old guide allowed you to set a series so that it would not delete unless I manually deleted it. Thanks.

I recently got Fios TV. How do I know if I have the new IMG or the old one?

Ben -
You have the new version of the IMG. (I know that SOMEONE is going to ask how I know that, without having asked you any questions.)

--Noam

Not enthralled with this turn of events. I was under the impression the roll-out was on hold until the defects were addressed.

Not looking forward to spending time on the phone with Verizon............

T

Ben -
You have the new version of the IMG. (I know that SOMEONE is going to ask how I know that, without having asked you any questions.)

--Noam


Wow - how do you know this without asking him any questions?

Is there any way to find the build number of IMG?
I turned it on today here in Keller and found we had gotten IMG'd.

Just discovered the answer. Main Menu, System Info, DUH.

Release : 1.0.3
Build # : 03.40

How does this compare to other release/builds ??

Is there any way to find the build number of IMG?
I turned it on today here in Keller and found we had gotten IMG'd.

Just discovered the answer. Main Menu, System Info, DUH.

Release : 1.0.3
Build # : 03.40

How does this compare to other release/builds ??
This is the same build they pushed out to the 6416 DVRs back in August. With the same bugs. Why they are doing this rather than sending out a new build with at least a few fixes is beyond me. Be prepared for occasional crashes and inaccurate reporting of how many hours of HD recording space is left.

My only theory on this is that the suits at Verizon overruled the software staff and ordered the completion of the IMG roll-out so they could say it is done. Then by the time everyone has the IMG, they will have an update to fix some of the bugs. And then issue a press release on how they are "improving" the IMG. Meanwhile, the crappy IMG is good news for Tivo.

Just received the update here as well (suburb of Tampa) and I called Verizon about the less recording space. The rep said they have a bug where the reported space is showing wrong. There's still the same amount of space as before the update, and it will record to it's actual limit, not the incorrectly reported limit.

I, too, am near Tampa, and was told the same thing when I first asked them about the display in the new guide. Since I had read so much on the forums, I decided to put the statement to the test, and started randomly recording HD content. After recording about 14 hours worth of HD, the DVR started deleting other shows. It was nowhere near the 20 hours of HD content!

I called customer service again and explained the situation. This rep told me that you currently get about 14 hours of HD or 30 hours of Standard Video, and that they're working on it. She then contacted a supervisor for more information, and was told the same thing as stated above, namely that the software is showing the incorrect record time, but that the DVR DOES record more. When I told the rep that my DVR was deleting shows with only 14 hours of HD content recorded, she contacted another supervisor, who told her that it is in fact 14 HD, 30 standard. Supposedly this will be fixed by the end of the year and will revert to 20 HD/ 85 standard.

So do not count on having 20/ 85 at this point!!!! I didn't get anywhere near that with my little experiment.

OK, this is crap.

I got the new IMG builds on both of my 6416's last night.

So, all my recorded shows are gone!! :(

In my DVR menu, it shows my recorded space as mostly full, about where it would have been if all my shows where still on the recorder. There is no way to wipe the HDD of what space it shows I have used.

Anyone else with this problem or tips before I call Verizon and yell?

Well, the first place to get FiOS finally got IMG'd, and it's already tried to screw me over. First show it was scheduled to record didn't start recording until I turned it on. Luckily it's a recap episode that I don't care much about.

I will say the recording space looks bad but not horrible, as compared to how much space I had in use last night. I think I had about 70% full last night, now it says i have 10 h of HD and 6hr 16 minutes of SD. It says I have 2 hours of HD available, which I know is wrong since I deleted 5 hours worth last night to get to the 70%. Oh well. Hopefully the wrong info doesn't cause my stuff to get deleted.

Right now I'm trying to determine why it says "Bumped due to deletion" on my scheduled recording for Smallville on Thursday...

OK, this is crap.

I got the new IMG builds on both of my 6416's last night.

So, all my recorded shows are gone!! :(

In my DVR menu, it shows my recorded space as mostly full, about where it would have been if all my shows where still on the recorder. There is no way to wipe the HDD of what space it shows I have used.

Anyone else with this problem or tips before I call Verizon and yell?

I'm having the exact same issue. Really pisses me off too. I had several series shows that I hadn't caught up on.

I hate the new interface too. Why can't people just leave things alone? Like the old saying goes... if it works, don't F**k with it!

Oh hell, the red record light turns off when you turn the unit off. That's not disconcerting or anything! :mad:

I'm having the exact same issue. Really pisses me off too. I had several series shows that I hadn't caught up on.

I gather most of the time when people lose recorded programs, they had a full or near full hard drive. May not work, but you should try a cold reset to see if that brings any of the recordings back. Turn the DVR off, unplug it for 30 seconds.

I gather most of the time when people lose recorded programs, they had a full or near full hard drive. May not work, but you should try a cold reset to see if that brings any of the recordings back. Turn the DVR off, unplug it for 30 seconds.

That's my theory as well. If the new IMG requires more space, and I'm sure it did, it may have needed more room than space available and wiped out the recorded data table (or something).

I was around 70% and didn't lose mine.

Well in Plano Tx got IMG'd too today. Have to say it inhales rather vigorously! Do not like the new look at all and it seems alot slower. To date the TV portion of FIOS has been a real let down. I have had it now for a year and really more negatives than positives. It seems there is so much potential but who the heck at Verizon is driving this short little yellow bus? I am really on the fence about either getting the TivoHD or going back to D*. What is the concensus on FIOS providing the ability to get VOD down the line through the cable cards on Tivos and expanding to comparable HD content?

Did anyone else's dvr turn into a paper weight yesterday? I didn't even know the update was coming. No phone call or anything. I tried to turn it on and there was audio but no picture for 5 minutes, then turned it off and the face was flashing error messages. Unplugged it and repowered. The guide comes up, but I couldn't change the channel or bring up the menu. Turned it back off, now I can't get it to do anything. Any suggestions?

EDIT: Paperweight status revoked. Finally started working right after about 15mins. Don't like the new guide.

I gather most of the time when people lose recorded programs, they had a full or near full hard drive. May not work, but you should try a cold reset to see if that brings any of the recordings back. Turn the DVR off, unplug it for 30 seconds.

My hard drive was only 55% full when I got IMG'd. Yesterday, it looked like I was about 75%, but I had no recorded shows available.

Today I unplugged it for 10 minutes. Now, nothing is there! No recordings, disc capacity is at 0%. So basically, the hard drive was wiped :(

Well in Plano Tx got IMG'd too today. Have to say it inhales rather vigorously! Do not like the new look at all and it seems alot slower.

That's one thing that's not my problem. It's MUCH faster. I can hit the 30 second skip multiple times really quickly and it will actually do it instead of taking a second each time I push the button.

Some other things I've noticed:

- Red 'record' light turns off when you power the unit off during a recording, but it will turn on if a recording starts when the unit is off - weird
- Panel now says "PLAY" instead of "PLA" which always annoyed me - good
- You can set it to show the time always, so when watching a recording, it doesn't say 'PLA' the whole time - good
- I had to change the skip/replay timing settings multiple times before they actually did what the setting was - annoying
- I agree with what I've heard previously: It is much more annoying to delete a recording now - bad
- I had heard you could no longer hide channels, but it appears that functionality is back, although I have no tested it - good
- I had one show that claimed to be scheduled to record on the guide. It did not appear in the scheduled list. It also would not let me edit or cancel the recording. Canceling the series made the series get removed from the manager, but the show still showed on the guide as to be recorded, and still would not let me edit/cancel it. Going a week ahead and rescheduling the series to record made the closer upcoming episode appear in the scheduled list - just plains screwed up
- In looking ahead a week, some new episodes of some series appear to not show to record, so I'll have to keep an eye on that - bad

what is the deal with the clock display with the new IMG...why does it show the channel number for like 20 seconds before it switches back to the time?

My hard drive was only 55% full when I got IMG'd. Yesterday, it looked like I was about 75%, but I had no recorded shows available.

Today I unplugged it for 10 minutes. Now, nothing is there! No recordings, disc capacity is at 0%. So basically, the hard drive was wiped :(

Same here. All my recorded shows are gone. Capacity is correct now though. This was really a crappy thing for Verizon to do. Had they at least given some warning, I could have at least caught up on the un-watched shows on my DVR.

Same here. All my recorded shows are gone. Capacity is correct now though. This was really a crappy thing for Verizon to do. Had they at least given some warning, I could have at least caught up on the un-watched shows on my DVR.

Yeah, I'm still pretty miffed about it. Even a couple of days notice woulda been OK.

I called yesterday to complain. I got an engineer on the phone would was very nice and sympathetic. Best he could do was send me back to billing for a $25 credit. Better than nothing, but I'd rather have my shows back.

Damn that sux.

I just got the IMG in FM Texas two days ago and have a problem accessing the audio settings area. When I select the settings the options shown are parental control, audio, STB, etc. but when I select it goes to parental control and doesn't allow you to step to the audio settings. Has anyone else experienced this or have a fix?

Thanks

I've noticed the 0 min recordings so once again this forum has proven to be GREAT.

Has anyone noticed the following - A few weeks ago I had forgotten to record Curb Your Enthusiasm. I tuned in about 15 min into the show and realized I couldn't watch until the end so I decided to record the last 15 min. Much to my surprise the DVR somehow recorded the entire show.

Then last night I had met to record the 2 hr Phenomenon but didn't notice it was on until there were only 10 min remaining. So, thinking that the DVR might somehow backup to the last 30 min or so, I tried again. Much to my surprise it somehow grabbed the entire 2 hrs!! After pressing record the entire show was available and complete when I viewed the recorded shows. Unbelievable.

Any idea how that can happen?

I've noticed the 0 min recordings so once again this forum has proven to be GREAT.

Has anyone noticed the following - A few weeks ago I had forgotten to record Curb Your Enthusiasm. I tuned in about 15 min into the show and realized I couldn't watch until the end so I decided to record the last 15 min. Much to my surprise the DVR somehow recorded the entire show.

Then last night I had met to record the 2 hr Phenomenon but didn't notice it was on until there were only 10 min remaining. So, thinking that the DVR might somehow backup to the last 30 min or so, I tried again. Much to my surprise it somehow grabbed the entire 2 hrs!! After pressing record the entire show was available and complete when I viewed the recorded shows. Unbelievable.

Any idea how that can happen?

I've noticed this as well. It seems to happen on the last channel the DVR was recording. So if the show you were watch stops at 8:30 p.m., the DVR tuner keeps recording or buffering that channel. I've had plenty of times on HD Net Movies where I've come home and been able to rewind all the way to the begining of a movie currently showing becuase I'd recordered a movie early. Last night the IMG missed the second eposide of "My Name is Earl". I happend to come downstairs around 8:45 to start watching the first episode. I noticed the second wasn't recording. I hit record and the whole thing saved.

I've noticed this as well. It seems to happen on the last channel the DVR was recording. So if the show you were watch stops at 8:30 p.m., the DVR tuner keeps recording or buffering that channel. I've had plenty of times on HD Net Movies where I've come home and been able to rewind all the way to the begining of a movie currently showing becuase I'd recordered a movie early. Last night the IMG missed the second eposide of "My Name is Earl". I happend to come downstairs around 8:45 to start watching the first episode. I noticed the second wasn't recording. I hit record and the whole thing saved.

Odd. When I read that it seemed like it could be the new IMG's answer to tuner swapping. However, I just tried to skip back and forth between channels and it reset the buffer each time, so I don't know what the conditions are for this to happen.

I've noticed lately with the new IMG that when I setup a recording for a football game on an HD channel so I can do a delayed start and skip commercials, selecting the game from the DVR menu to begin watching it will drop me in to the game 'live' if the game is still recording. Rather than play the recording from the beginning, it seems to just swap to the tuner that's recording the game. I can rewind to the beginning of the game, but that's a hassle to do without seeing the scores change. Even getting out of the DVR and back in doesn't give the option to start from the beginning of the game.

Is anyone else seeing this? If so, have you found a work-around to convince the DVR to play the recording from the beginning rather than swap to the game live?

Thanks

Ok tech support just confirmed that they do know about the 2 bugs I mentioned (No delete option after watching a show and goofy tuner behavior when watching prerecorded show on the same channel that tuner is on). Supposedly they are doing weekly fixes and hopefully they will fix this soon...
Tom

These are still not fixed in the upgrade we got last week. Guess I'll be looking at Tivos' this weekend.

Any idea how that can happen?

The dvr maintains the buffer even when it's "off" (it's never really off) so if you turn on the dvr and it's already on the show in progress that you want to record, you can capture the entire show provided it hasn't exceeded the buffer. I don't know what the buffer capacity is though, 1 hr , 2 hrs, anybody?

I am getting a problem with the new IMG. Sometimes I cant tune to a certain channel. I punch in the number but it stays on the last channel i was on. if i move up and down the number it doesnt work, I either have to wait a while or unplug the DVR! I think im done!

These are still not fixed in the upgrade we got last week. Guess I'll be looking at Tivos' this weekend.

Did we get an update recently???
Tom

I had heard you could no longer hide channels, but it appears that functionality is back, although I have no tested it - good

Have you tried this out yet? I miss this functionality too and took a look, but didn't see anything except favorites which is not what I'm looking for.

I've noticed lately with the new IMG that when I setup a recording for a football game on an HD channel so I can do a delayed start and skip commercials, selecting the game from the DVR menu to begin watching it will drop me in to the game 'live' if the game is still recording. Rather than play the recording from the beginning, it seems to just swap to the tuner that's recording the game. I can rewind to the beginning of the game, but that's a hassle to do without seeing the scores change. Even getting out of the DVR and back in doesn't give the option to start from the beginning of the game.

Is anyone else seeing this? If so, have you found a work-around to convince the DVR to play the recording from the beginning rather than swap to the game live?

Thanks

Go into the DVR menu (again) and choose "Play from start." The first time it just gives you "play" and then while you are watching it, it will give you the new option. Pretty dumb.

Have you tried this out yet? I miss this functionality too and took a look, but didn't see anything except favorites which is not what I'm looking for.

Sorry, looks like I was confusing the menu options. In the favorite settings, I saw the "add/remove channels" and mistook it to believe you could remove the channels globally.


Some other things I've noticed just now:

-If I go to sci-fi channel and record both episodes of the same show that are duplicates, and attempt to delete the second one, the first one gets deleted instead

-the "bumped due to deletion" appears to be caused by a scheduling bug. I encountered the problem again; in this case the schedule showed an episode that was supposed to follow another and start at 9:00 pm. The guide shows it as starting at 9:02 pm when the recorded show before it ends. I believe this mismatch is causing the errors, and it may have existed in the old guide, which would explain why Boston Legal borked up a lot. It was probably scheduled to start at 9:00 and the guide wanted to start it at 9:01, so it would record a minute and then crap out.