There's a thread on DSL reports with a number of people reporting a reboot problem: http://www.dslreports.com/forum/r19895897-DVR-dies-a-few-times-a-day-Centreville~days=10~start=20. VA area.

I've got the same issues!!!! Hven't had time to play aroung with it yet. Any results on your end.

Same here. Also couldn't record anything... pressing Record I got the "Processing Request..." message until the time for the current program passed. Haven't seen that bug in a while! A power cycle fixed it, along with skip back.

Why did my last reply disappear?

Pulling power for 30 seconds fixed my problems (long post short) ....

I've got the multi-room HD DVR + 4 Sd boxes...
A couple of the SD boxes don't always "update" the recorded/deleted DVR list menu ..
On the SD boxes, I see shows I deleted 2 days ago listed, & shows that are recently recorded are not on the list.
1 box had the problem as soon as the new IMG was sent, another is getting this problem now ....
Unplugging/plugging the SD box seems to "fix" the problem .. but it has been comming back after a day or 2 or 3 ... I've also unplugged the DVR too ...
Any thoughts??

I've got the multi-room HD DVR + 4 Sd boxes...
A couple of the SD boxes don't always "update" the recorded/deleted DVR list menu .. I see shows I deleted 2 days ago listed, & shows that are recorded not on the list. 1 box had the problem as soon as the new IMG was sent, another is getting this problem now ....
Unplugging/plugging the SD box seems to "fix the problem .. but it has been comming back after a day or 3 ... I've also unplugged the DVR too ...
Any thoughts??
I had a similar problem at the beginning of the year. Nothing new showed up on the SD boxes after the 31st of Dec., even though they were recorded, and listed on the DVR. I called several times to Verizon, and they had me going up and down stairs (and I was on crutches from a recent operation!) to unplug upstairs SC, unplug basement SD, and unplug DVR; then plug in the SDs, and finally the DVR. Then, I had to go upstairs to see that the listing had not changed on that SD! But, going back to the DVR, I saw that all my recorded shows from 1/1 onward were deleted! (never again to be seen!) Verizon rep said she would report it, and get back to me in a couple of days after the techs had a chance to review the problem. However, after about 3 hours, I test recorded an SD show on the DVR, and then checked again on the upstairs SD, and there it was on the recorded shows list! Like magic, I suppose! (but those deleted shows never did come back!) Good luck!

Why did my last reply disappear?

....

The site was down the other day. Evidently a server crashed and they had to restore from a backup so some recent posts and sign-ups were lost.

After some experimenting, whenever I had problems with the multi-room DVR on the SD box, the solution was to unplug the HD DVR and then give it an hour or so to rebroadcast.
Now, I'm no longer fortunate enough to have those problems because verizon is too lazy to port the software to the hidef boxes.

My DVR was rebooting itself every 5 minutes. I spent last evening on the phone with V* techs and they were not able to fix it. The same thing happened the evening after the IMG upgrade but that time V* was able to fix it remotely. I hope that they have a shiny new HD DVR for me. I'll be real pissed if I am stuck with SD. Perhaps pissed enough to call 1800-comcast

Has anyone else had the problem where you record a show the is only daily (in the this instance the ABC Evening News), but if you are away for several days it won't record any sebsequent programs if you haven't watched the last one to record? We left for trip on 2/1 so the last Evening news I watched was on 1/31. The DVR recorded the 2/1 show, but then none others (this was the same with my wife's soap operas - didn't record after 2/1).

Any thoughts?

Zebras, did you check Series Options to make sure it isn't set to only record 1 show?

Zebras, did you check Series Options to make sure it isn't set to only record 1 show?

Yes, both in the DVR menu and in the guide (the shows had the check marks indicating they would record). All indicated they were set to record. The other part I left out is I have two HD DVRs (one is multimedia). Both of them had the exact same issue. I did the unplug/plug reboot for the Multimedia one. This has happened to me before when I've been gone for several days.

Also, last night when I went to the multiroom DVR around 8 p.m. it was not recording "Lost" (I have it set to record new and repeats). As soon as I hit "Power" it started recording "Lost", but from that spot, not the beginning. It is almost like the DVR decided since I'm on vacation, it will be on vacation as well and didn't start working until I hit "power".

Yes, both in the DVR menu and in the guide (the shows had the check marks indicating they would record). All indicated they were set to record. The other part I left out is I have two HD DVRs (one is multimedia). Both of them had the exact same issue. I did the unplug/plug reboot for the Multimedia one. This has happened to me before when I've been gone for several days.

Also, last night when I went to the multiroom DVR around 8 p.m. it was not recording "Lost" (I have it set to record new and repeats). As soon as I hit "Power" it started recording "Lost", but from that spot, not the beginning. It is almost like the DVR decided since I'm on vacation, it will be on vacation as well and didn't start working until I hit "power".Not be be repetitive, but there are two settings that need to be correct:
1. Single or series which you said is set to series.
2. How many shows to retain which may be incorrect. I do not know what you have chosen there.

Not be be repetitive, but there are two settings that need to be correct:
1. Single or series which you said is set to series.
2. How many shows to retain which may be incorrect. I do not know what you have chosen there.

I appreciate the input. I've done all of these and rechecked them - I'm relatively advanced on these matters. Plus, the recording option works great (for months now), unless I don't watch the show w/in 24 hours (and no I don't delete after watching). It is set to series, keep one show, new and repeats. It is just weird that it won't record/replace the previous show if I don't power it up over a coupele of days.

I appreciate the input. I've done all of these and rechecked them - I'm relatively advanced on these matters. Plus, the recording option works great (for months now), unless I don't watch the show w/in 24 hours (and no I don't delete after watching). It is set to series, keep one show, new and repeats. It is just weird that it won't record/replace the previous show if I don't power it up over a coupele of days.OK. No hard feelings I hope as I know you have over 200 posts, but sometimes the obvious things get overlooked. I know a few weeks ago I was complaining about not being able to get one of my local HD stations by using the local OTA numbers on my FiOS system. Then I realized that my FiOS doesn't use the OTA number. Even after using the right FiOS number for over a year, I just woke up that day and had a 'brain short' for a few hours. Very embarrassing! :o

I appreciate the input. I've done all of these and rechecked them - I'm relatively advanced on these matters. Plus, the recording option works great (for months now), unless I don't watch the show w/in 24 hours (and no I don't delete after watching). It is set to series, keep one show, new and repeats. It is just weird that it won't record/replace the previous show if I don't power it up over a coupele of days.

I have the same issue recording PTI on ESPN. I'm new to FiOS but it seemed to work OK in January but now I need to make a point to delete one episode if I want it to record the next day's.

So I have looked a bit but probably not enough...

What are the work arounds when the DVR will not record on demand ... or pretty much anything. Did the reboot and it fixed it but I thought somebody said there was "a skip back fix", whats that???

So I have looked a bit but probably not enough...

What are the work arounds when the DVR will not record on demand ... or pretty much anything. Did the reboot and it fixed it but I thought somebody said there was "a skip back fix", whats that???

The DVR can't record onDemand, there is no work around. The only way to record it is to run the video into a DVD Recorder, VCR, or Computer that is capable of recording, but it is not possible to record it to the DVR.

The DVR can't record onDemand, there is no work around. The only way to record it is to run the video into a DVD Recorder, VCR, or Computer that is capable of recording, but it is not possible to record it to the DVR.

Ooops poor choice of terms I did not mean "On Demand" in the sense of "Video On Demand" ... I meant record current program by simply pressing the record button for the current show....sorry poor choice of words.

In short I hit record, it says"Processing Request", but never actually records. I did a reboot and it fixed it but others have suggested that there is an easier work around having to do with the skip back button...

I know I have trouble telling the difference between a regular DVD upscaled by my TV (or my DVD player) and a Blu-ray DVD. They both look fantastic.

If you have trouble telling the difference between upscaled DVD and Bluray, then either your TV has some serious calibration issues, or the BluRay movies you're watching are really really poor transfers. The difference between the 2 is night and day.....zero comparison.

And good Lord, from reading all the problems that FIOS dvr users have, and from talking to one of my best friends that has FIOS dvr down in Jersey, I'm really in no rush to ever get FiosTV, just the internet service. As ****** and as overpriced as Time Warner Cable can be, the 8300HD DVR is rock friggin solid. It records everything I throw at it and I can't remember ever needing to reboot it. Hasn't given me any issues in the 2 years that I've lived up here, and for the short time that I had it with Cablevision. Verizon is currently rolling out its FIOS Internet up here and I can't wait...RoadRunner, or as I like to call it, SlowRunner, is crap when you compare it to Verizon. Verizon's gonna have to do some serious upgrading and improve the reliability of their STB's before I ever switch.

If you have trouble telling the difference between upscaled DVD and Bluray, then either your TV has some serious calibration issues, or the BluRay movies you're watching are really really poor transfers. The difference between the 2 is night and day.....zero comparison.

Why does everyone assume that what is right for them must be right for everyone? I get so sick of that attitude in the forums. My TV (Pioneer PDP-6010FD) is calibrated just fine, thank you. I was in the Sony Style store the other day and they were playing one of those demos where the right side of the screen is the Blu-ray and the left side is standard. From a couple of feet away I can see a small difference, from 13 feet I can't see any.

Please refrain from telling people there is something wrong with them or with their equipment just because that is true for you. I'm sure there are things that I can tell the difference between that you can't. It doesn't me you or your equipment is somehow defective.

I didn't mean to imply that you eqpt is defective, but even Ray Charles can tell the difference between upscaled dvd and BluRay/HD-DVD, so maybe it's your vision? :D J/K, anyways, back on topic...

Does Verizon have any plans for new HD-DVR boxes in the near future other than this POS that they're currently rolling out?

I didn't mean to imply that you eqpt is defective, but even Ray Charles can tell the difference between upscaled dvd and BluRay/HD-DVD, so maybe it's your vision? :D J/K, anyways, back on topic...

Does Verizon have any plans for new HD-DVR boxes in the near future other than this POS that they're currently rolling out?I am not taking sides in this current discussion with my next comment. Just stating the fact that I know a number of people who cannot tell the difference between SD and HD. Even when I show/explain the differences using my set or theirs they can't do it ... and it doesn't bother them! And the world continues to spin on its axis. :D

I have 3 HD recordings on my 6416 and no SD: one hour of LOST, one hour of the recent shuttle launch, and 11 minutes of the HDNET test pattern. My DVR is 41% full. Huh? Each hour of HD that I add or delete results in ~ 7% addition/reduction of DVR space. So what is occupying the ~25% of my DVR that I can't use?

This might be a good time to ask your STB for a sanity check. There's a sticky over on DSL Reports on how to get into the diagnostics menu: http://www.dslreports.com/forum/r19899756-The-other-hidden-menu-in-your-STB-Diagnostic~days=10

"d13 DVR/HDD Status" Will tell you everything you need to know about your hard drive. Not the space for each show, but a lower-level detail of disk space used. Be sure that it's a 160 GB drive.

Just replaced my STB, so I lost my 11 minutes of HDNet test pattern. I haven't seen it on the HDNet schedule for quite some time. Just checked - it's back!

Sat., Feb. 16th 6:30 AM ET HDNet Test Patterns - Wonder how your home theatre is doing? Wish you had test patterns to help set it up? Well, HDNet is here to help. This short program will help you get the most out of your home theatre setup by providing you with the same professional test patterns HDNet uses to set their gear.

The clock on my DVR is skipping minutes... what the hell?

I caught the clock skip from 8:00 to 8:02 and figured I was just still half asleep. Then when I was paying attention, it went from 8:14 to 8:16, sat on 8:!6 for 2 minutes, went to 8:17, and then jumped to 8:19 a minute later.

Weird.

The clock on my DVR is skipping minutes... what the hell?

I caught the clock skip from 8:00 to 8:02 and figured I was just still half asleep. Then when I was paying attention, it went from 8:14 to 8:16, sat on 8:!6 for 2 minutes, went to 8:17, and then jumped to 8:19 a minute later.

Weird.Note to the FiOS DVR DEPT: Buy the TiVo company and help us all out. ;)

Note to the FiOS DVR DEPT: Buy the TiVo company and help us all out. ;)Unfortunately, TiVo has a poison pill in their shareholder agreement that effectively prevents any company from buying up more than 15% of the stock.

Verizon could license the TiVo software, much like Comcast has done. However, there would be little point until they replace their current, unreliable guide data provider (FYI Television) with Tribune or Gemstar.

Verizon's guide data is the "weak link" right now. Of course, the various bugs in the Verizon DVR software don't help.

Just replaced my STB, so I lost my 11 minutes of HDNet test pattern. I haven't seen it on the HDNet schedule for quite some time. Just checked - it's back!

Sat., Feb. 16th 6:30 AM ET HDNet Test Patterns - Wonder how your home theatre is doing? Wish you had test patterns to help set it up? Well, HDNet is here to help. This short program will help you get the most out of your home theatre setup by providing you with the same professional test patterns HDNet uses to set their gear.

GeekGirl,
Hoping you or someone else can help me out. i recorded the test pattern from HDNet on both my TiveHD(connected to a 1080P LCD) and to the Moto HD DVR(connected to a 720P LCD). The Moto shows the entire patten across the screen, the Tivo shows horizontally to 4 and vertically to 7. This is counter-intuitive to me, i would have though that the 1080P would show more of the screen.
I am able to read all the lines down to "better than mine" on the 1080 set.
Any thoughts?

GeekGirl,
Hoping you or someone else can help me out. i recorded the test pattern from HDNet on both my TiveHD(connected to a 1080P LCD) and to the Moto HD DVR(connected to a 720P LCD). The Moto shows the entire patten across the screen, the Tivo shows horizontally to 4 and vertically to 7. This is counter-intuitive to me, i would have though that the 1080P would show more of the screen.
I am able to read all the lines down to "better than mine" on the 1080 set.
Any thoughts?

Make sure the 1080P set is not zoomed in on the picture, look for a Pic Size button or something on your remote.

Many LCDs also have a setting to disable interpolated overscan. Look for a display setting called "1:1 mapping" or "dot-by-dot mode."

When asking for help with a display, it is best to list your make and model so others that are familiar with that product can provide better assistance.

In short I hit record, it says"Processing Request", but never actually records. I did a reboot and it fixed it but others have suggested that there is an easier work around having to do with the skip back button...

This is my problem as well. It also won't record series now :(

I have rebooted several times with no luck.

Is there a solution to this?

i recorded the test pattern from HDNet on both my TiveHD(connected to a 1080P LCD) and to the Moto HD DVR(connected to a 720P LCD). The Moto shows the entire patten across the screen, the Tivo shows horizontally to 4 and vertically to 7. This is counter-intuitive to me, i would have though that the 1080P would show more of the screen.
I am able to read all the lines down to "better than mine" on the 1080 set.
Any thoughts?First, the difference between the 720p and 1080i is how well it displays, not the size. I'm betting that your Moto is connected to your 720p LCD by HDMI. There's a number of reports, including mine, where the HDMI input overscans. IOW: The TV is scaling the input to be larger than what it can display. Nothing you can do about it. It's the TV's fault, not Verizon. Unless bfdtv is correct about your overscan correction settings.

The difference between 720p and 1080i is that you can resolve down to the "better than mine" on the test pattern with 1080i. A good indicator to justify the expense of 1080i (the output is 1080i, 1080p is currently only on High-Def DVDs or PC outputs).

You could also try swapping the Moto with the Tivo and see if anything changes. However, it might be easier to swap the cables between HDMI and component- assuming HDMI is the culprit.

Periodically, and most recently this morning(Washington DC Metro market), the Moto box will will cut in and out the audio and video. At the same time the front panel will display "du1". It can be fixed by pulling the plug and letting the box reboot but I am curious about the cause. Is the box going bad and I need to order a new one now (considering the reports of shortages) or is this just the result of an update being recieved?
I saw that an update was sent to some areas yesterday but havn't seen anything about one today.

Thanks

Periodically, and most recently this morning(Washington DC Metro market), the Moto box will will cut in and out the audio and video. At the same time the front panel will display "du1". It can be fixed by pulling the plug and letting the box reboot but I am curious about the cause. Is the box going bad and I need to order a new one now (considering the reports of shortages) or is this just the result of an update being recieved?
I saw that an update was sent to some areas yesterday but havn't seen anything about one today.

Thanks
if your using the hdmi source, this is common, i have the same problem, it started with verizon's last update, try component cables they work well on my samsung lnt-4665f tv. when the hdmi drops out i just change the source instead of rebooting the box. my understanding is that the moto box needs a firmware update for specific model tvs to run hdmi with verizons newest update...so stay tuned....i've done all the updates on my end with my tv now im waiting for moto to step up. oh and if you try to get a new stb they are on backorder till the end of march...they are not taking orders till they have stock again...

The "du1" is what flashes when your STB authenticates your TV over HDMI. IOW, it's doing a software "handshake" (yo TV - you there? Philly accent :) ). The TV will respond with "yup", or if it doesn't respond after some time the STB disables the HDMI output and goes to component. That's why you should have your TV on before the STB - so it can see the TV.

If you are seeing "du1" after an audio / video dropout, that means the STB is resetting the output. That shouldn't happen. Try to get a new STB.

A lot of handshake problems can be prevented by leaving the STB on all the time. It doesn't cause extra wear and tear or use appreciably more power because the box is in standby mode even when it's "off." On DVR models, you can hear the hard drive buffering when the switch is off.

The advantage of leaving the STB turned on is that once the handshake is successful, you can turn the TV off and on without messing it up. Turn the Moto box off, and a new handshake is needed.

A lot of handshake problems can be prevented by leaving the STB on all the time. It doesn't cause extra wear and tear or use appreciably more power because the box is in standby mode even when it's "off." On DVR models, you can hear the hard drive buffering when the switch is off.

The advantage of leaving the STB turned on is that once the handshake is successful, you can turn the TV off and on without messing it up. Turn the Moto box off, and a new handshake is needed.

I never shut off the HD DVR - but this was posted in another forum. Now I am confused What is your opinion??

[This is one of the annoying mistakes with the new IMG. You should turn off the box if your not using it, because with the 2500's (standard) and 6200's (HD) they'll heat up and pixalate if you leave them on too long. The dvr's have cooling fans in them for the hard drive and will start malfunctioning also if left on all the time.]
__________________

I never shut off the HD DVR - but this was posted in another forum. Now I am confused What is your opinion??

[This is one of the annoying mistakes with the new IMG. You should turn off the box if your not using it, because with the 2500's (standard) and 6200's (HD) they'll heat up and pixalate if you leave them on too long. The dvr's have cooling fans in them for the hard drive and will start malfunctioning also if left on all the time.]
__________________My FiOS HD STB goes on/off with the TV and I have no problems.

i just got off the phone with verizon fios and they admit the last update messed up the hdmi part of the motorola dvr boxes only, they said regular hd boxes are unaffected, they are feverishly working on the problem and will come out with an update to fix this problem...i asked the rep about the dvr boxes and whether they should be powered off when your done watching tv. she said yes. but i explained that even when you turn a moto dvr box off you can still hear the hard drive going so its on anyway...she said thats the way it should be....anyway she said instead of having to unplug it to reset your box during this issue, you can hold the power button but like on a pc and it will shut the box off completely ...i will have to do this till they fix it... my issue is i can watch tv all day with out a hitch. when i'm done i shut the tv off leave the dvr on , and come back the next day and i have signal drop out and no sound... i tried what geekgirl said (turn the tv on 1st then the stb), and still the same thing, so i unplugged the box to reset it and it was fine....this issue happens no matter what kind of tv i hook the stb to. so i know its a verizon software issue...

signed

verizon update: "get in my belly!" lol

My FiOS HD STB goes on/off with the TV and I have no problems.

+1.

Dominant, when you turn off the DVR, I assume it's just shutting off the video/audio output. After all, the rest of its functionality has to stay on so it can start recording and receive downloads.

Doug

+1.

Dominant, when you turn off the DVR, I assume it's just shutting off the video/audio output. After all, the rest of its functionality has to stay on so it can start recording and receive downloads.

Doug

Which is exactly why leaving it on makes no difference in heat or longevity. I've had Moto boxes from three generations now on both Comcast and Verizon. The number of problems you have turning them off and on eclipses the problems you might have leaving them on all the time.

By all means, do what works for you. But if you have handshake problems, or problems with missing scheduled recordings, or any of a variety of other issues, leaving the box on might help and can't hurt.

I have 3 HD recordings on my 6416 and no SD: one hour of LOST, one hour of the recent shuttle launch, and 11 minutes of the HDNET test pattern. My DVR is 41% full. Huh? Each hour of HD that I add or delete results in ~ 7% addition/reduction of DVR space. So what is occupying the ~25% of my DVR that I can't use?

A number of things. One - formatting of the drive takes space. Another is reserved space to provide you the ability to pause live TV, rewind live TV, etc. And I believe there is some software for the DVR.

The issue you are seeing with space is why you'll see TIVOs out there with 300+ GB drives along with ports to add extra drives. We really need more space on these things.

To put it in more perspective for you, think about HD DVD and BlueRay DVD - they are 30GB and 50GB solutions (I believe those are the accurate numbers) to provide you with 2 hours of movie and some extras.

A number of things. One - formatting of the drive takes space. Another is reserved space to provide you the ability to pause live TV, rewind live TV, etc. And I believe there is some software for the DVR.



I had the Comcast version of the Moto, a DCT3416, a dual tuner with the same drive configuration. I also had their 6416 and before that a 6412. I never recognized the amount of unusable space as I see on the QIP6416-2. I had all the same abilities you list and greater space to keep recordings. Verizon must borrow from the HD while Comcast has another (better) answer.

I am not in the camp that needs ~750 Gigs of storage. I hardly have time to watch what I can record on a 160. But when my drive shows >90% full and I have only 9 hrs. of HD recorded, I may switch sides.

...But when my drive shows >90% full and I have only 9 hrs. of HD recorded, I may switch sides.

You've had more of these than I have. Presently, my DVR (same as yours)says it has 2hrs 2 min of SD video and 11 hours 40 min of HD video.....I'm only 65% full. I wonder why yours is so much less? I just deleted some stuff and with the same SD content but only 6hrs 49 min HD it says I'm only 38% full.

I wonder if your hard drive has some bad sectors on it?

I wonder if your hard drive has some bad sectors on it?

So how would I cure that? I don't think I can use Disk Tools.;)

So how would I cure that? I don't think I can use Disk Tools.;)

Nice if we could - time to get a new one from the big V?

I have 3 HD recordings on my 6416 and no SD: one hour of LOST, one hour of the recent shuttle launch, and 11 minutes of the HDNET test pattern. My DVR is 41% full. Huh? Each hour of HD that I add or delete results in ~ 7% addition/reduction of DVR space. So what is occupying the ~25% of my DVR that I can't use?
The missing 25% of space is an error during the initial software download. You can clear the hard drive by entering the diagnostics(power off,select,select) and then on the Phillips remote press replay,dvr,dvr,dvr,FiOS tv and then any other button. That should clear all recording's and fix the missing space problem.

A year from today, OTA analog broadcasts will be history. Does anyone know whether the networks will still supply SD channels to Verizon, when they also have an HD channel?

My concern is with recording space on the DVR. Since the HD channels can be down-res'ed onto a standard display, will there be a reason to keep the SD channels? Certainly, it is costing the networks a lot to produce two versions of the same program.

Will all of my recordings from, let's say, CBS suddenly be at HD bit rates in a year?

A year from today, OTA analog broadcasts will be history. Does anyone know whether the networks will still supply SD channels to Verizon, when they also have an HD channel?Yes, the SD feeds will continue for the forseeable future. In fact, Verizon receives digital SD -- not analog -- feeds from many local affiliates today.

The major networks will distribute a SD feed via satellite for the foreseeable future, and affiliates will pass those on to cable companies. Networks like NBC expect the SD feed to remain the one with the most viewers for the next ~5 years.

I've connected the box with component cables instead of HDMI due to know issues. It is connected to my receiver which upconverts to HDMI to a Sony TV. When I get a picture it looks great.

Quite often, when I switch from SD channels to HD, I get a blank screen or an occasional flash of a picture every 10 seconds or so. It appears as though the HDMI handshake is trying to re-establish.

My 'solution' has been to attempt to bring up the settings menu or diagnostic menu, then return to the program. This worked for a while, but now it doesn't. I've become a frustrated button pushing monkey now.

Is anyone else having this issue and do you have a better solution? I'm really tempted to look at Tivo.......

Thanks

Just replaced my STB, so I lost my 11 minutes of HDNet test pattern. I haven't seen it on the HDNet schedule for quite some time. Just checked - it's back!

Sat., Feb. 16th 6:30 AM ET HDNet Test Patterns - Wonder how your home theatre is doing? Wish you had test patterns to help set it up? Well, HDNet is here to help. This short program will help you get the most out of your home theatre setup by providing you with the same professional test patterns HDNet uses to set their gear.

Thank You!

In my guide it shows up as "Off Air" but was in fact the test patterns.

PDS

It's not in my IMG search menu. I found it by fast-forwarding the guide manually with the remote. Recorded the series just in case.

I've noticed someone touched this issue in an earlier post, but for some reason "series" aren't being scheduled to record. This is a very recent development. I select the "record series" option, but when I check the "view schedule", the series isn't scheduled to record. A perfect example is Big Brother, which has several new episodes airing during a week, but it appears that if the "series" episode is at a different time slot than the original setting, it doesn't record. Anyone else having problems with "series" recordings? thx.

I've noticed someone touched this issue in an earlier post, but for some reason "series" aren't being scheduled to record. This is a very recent development. I select the "record series" option, but when I check the "view schedule", the series isn't scheduled to record. A perfect example is Big Brother, which has several new episodes airing during a week, but it appears that if the "series" episode is at a different time slot than the original setting, it doesn't record. Anyone else having problems with "series" recordings? thx.

I'm having this problem too.
-J

I've noticed someone touched this issue in an earlier post, but for some reason "series" aren't being scheduled to record. This is a very recent development. I select the "record series" option, but when I check the "view schedule", the series isn't scheduled to record. A perfect example is Big Brother, which has several new episodes airing during a week, but it appears that if the "series" episode is at a different time slot than the original setting, it doesn't record. Anyone else having problems with "series" recordings? thx.

Me Three.
Poker After Dark doesn't set itself to record either ...

I've noticed someone touched this issue in an earlier post, but for some reason "series" aren't being scheduled to record. This is a very recent development. I select the "record series" option, but when I check the "view schedule", the series isn't scheduled to record. A perfect example is Big Brother, which has several new episodes airing during a week, but it appears that if the "series" episode is at a different time slot than the original setting, it doesn't record. Anyone else having problems with "series" recordings? thx.

So I guess the problem only occurs when you set up a new series to record, because I set up Lost a few weeks ago and it's been recording every week's episode, but only new episodes as I specified. It correctly doesn't record a re-run. How recently did you notice it?

Doug

First, I can't believe this thread is still active after...wait, let me count...more than 14 months! :)

I've been surfing around the threads looking for anyone who might have had some success in upgrading their HDD in the Motorolla QIP6416-1, but most of the info was from 2006 or earlier and with no success. FYI, I received the unit as part of my Verizon FiOS package back in 2006 when they first installed it in my city, Grapevine, TX (DFW area).

I'm curious to learn whether anyone has ever tried to GHOST a copy of the disk to a larger one? Symantec GHOST is a bit-for-bit imager, which means that the OS is completely irrelevant when copying. Others attempted to copy via Linux among other methods, which would not necessarily be able to "see" files from a Motorolla proprietary OS. However, I had read that the system BIOS may be older and not be able to recognize HDDs larger than what is currently installed. If it can recognize larger disks, then the problem reported earlier about not being able to record to upgraded HDDs may be a result of the copy method and not a limitation of the BIOS or locking of the software/firmware.

GHOST should avoid any problems related to copying the data. Additionally, if the problem was a locking of the SW/FW, Verizon just finshed pushing out a major upgrade a couple months ago, which completely changed the GUI and much of the underlying functionality of the DVR (likely to optimize for upcoming additional digital and HD content as analog goes away). Any locks that existed in the previous SW/FW just *might* have been removed in this recent push (not holding my breath, but you never know).

The HDD in my unit is a Seagate ST3160023AS 160GB 7200rpm SATA
Spec sheet is here:

"www.seagate.com/support/disc/specs/sata/st3160023as.html"

Sorry, I have not posted enough times to link the URL, but perhaps a moderator can do it for me.

Unfortunately, the only larger SATA HDD that I have on hand is my main system HDD; so I would have to GHOST it to another HDD, then GHOST the STB HDD to my 190GB, and this is just for a test. So before I go through all the trouble to do this, I wanted to check if anyone else has had any luck first. Pointing me to another thread might be useful...I've read through many, but certainly not all of them at this point.

Thanks!

I've noticed someone touched this issue in an earlier post, but for some reason "series" aren't being scheduled to record. This is a very recent development. I select the "record series" option, but when I check the "view schedule", the series isn't scheduled to record. A perfect example is Big Brother, which has several new episodes airing during a week, but it appears that if the "series" episode is at a different time slot than the original setting, it doesn't record. Anyone else having problems with "series" recordings? thx.

Yes, same with me. Big Brother is giving me a problem. And yes, I do have it set to record at any time. I also had a problem with Jeopardy last week.

Is it possible that the guide data does not distinguish separate shows, so the DVR thinks it has already recorded the show?

I've been surfing around the threads looking for anyone who might have had some success in upgrading their HDD in the Motorolla QIP6416-1, but most of the info was from 2006 or earlier and with no success.

I believe the latest on this is that no matter how large of a drive you put into your QIP6116 the firmware will partition it as a 160GB drive. The moto boxes use a proprietary disk format so no one has figured out how to break into this to make a bigger drive.

The QIP drive size is one of the major reasons for my recent build of an HTPC. I only get OTA HD stations at present, but have 1TB of storage so I'm not forced, for example, to record American Idol in SD so my wife doesn't have to delete it immediately after watching it.

I'm not sure what FiOS can't move a bit faster on drive space or allowing external storage. They are quickly being passed up by other providers in this regard. I am a bit disappointed in a service which I expected would also provide the leading edge in capabilities....

I just wish there were inexpensive DIY cablecard options for non-network HD broadcast. I'd dump the moto in a second. The fios DVR is garbage.

-J

I've been surfing around the threads looking for anyone who might have had some success in upgrading their HDD in the Motorolla QIP6416-1, but most of the info was from 2006 or earlier and with no success. FYI, I received the unit as part of my Verizon FiOS package back in 2006 when they first installed it in my city, Grapevine, TX (DFW area).It cannot be done. The Motorola boxes are "hard wired" (in firmware) to support a maximum of 160Gb. It doesn't matter what you do, the box will never "see" more than 160Gb.

If you want more storage capacity with Verizon FiOS, you basically have two options. You can buy a (1) TivoHD for $250 which supports drive upgrades and external drives, or (2) Vista CableCard PC for $1200-$1500. Both options will allow you to receive and record all Verizon FiOS channels with 2TB storage.

http://mysite.verizon.net/~fiosdvr/tivo/sysinfo_1tb.jpg
A $250 TivoHD with a $250 1TB Western Digital hard drive

http://mysite.verizon.net/~fiosdvr/tivo/nowplaying9.jpg
With 1TB, you've got months to watch all your recordings.

Yes, same with me. Big Brother is giving me a problem. And yes, I do have it set to record at any time. I also had a problem with Jeopardy last week.

Is it possible that the guide data does not distinguish separate shows, so the DVR thinks it has already recorded the show?


I have found this happening a couple different times. One was American Gladiator. It started at 7:00 pm instead of 8:00 pm, but I have anytime checked. And one was The New Adventures of Old Christine, it was starting at its usual time, but wasn't scheduled to record. I opened up the modify recording screen, didn't change anything, and hit Save. Went back into scheduled and it now showed. Who knows.

Yes, same with me. Big Brother is giving me a problem. And yes, I do have it set to record at any time. I also had a problem with Jeopardy last week.

Is it possible that the guide data does not distinguish separate shows, so the DVR thinks it has already recorded the show?The FiOS IMG software does not keep track of what you've recorded and deleted.

You might try resetting your DVR to see if that makes a difference. If that doesn't work, delete your Big Brother series and re-create it, being sure to choose new and repeat episodes, and not just new episodes. Verizon's guide data provider (FYI Television) does not reliably distinguish between new and repeat episodes.

I've connected the box with component cables instead of HDMI due to know issues. It is connected to my receiver which upconverts to HDMI to a Sony TV. When I get a picture it looks great.

Quite often, when I switch from SD channels to HD, I get a blank screen or an occasional flash of a picture every 10 seconds or so. It appears as though the HDMI handshake is trying to re-establish.

My 'solution' has been to attempt to bring up the settings menu or diagnostic menu, then return to the program. This worked for a while, but now it doesn't. I've become a frustrated button pushing monkey now.

Is anyone else having this issue and do you have a better solution? I'm really tempted to look at Tivo.......

Thanks


yup, i've encountered the exact same problem...after spending quite some time troubleshooting i determined it was the dvr and ran component cables to my Pioneer VSX-94 and havent had a problem since...consider me part of that crowd that hates this stupid DVR(havent moved to TivoHD 'cause of all the horror stories about pixelization and some having luck with attenuators and some not).

we need everyone to call verizon and complain about this thing. Maybe then they will get some better software on it.
-J

...(havent moved to TivoHD 'cause of all the horror stories about pixelization and some having luck with attenuators and some not).What stories about TiVo pixelization? Those are urban legend for the most part told by folks who are either jealous and/or don't want to pay out the bucks to get one. Those TiVo's probably have way too much signal strength going into them which is easily fixed with an inline attenuator. Tivo Series 3 HD works great if properly installed: more recording capability, very user friendly, no down time, no Mickey Mouse IMG. The world wouldn't say "I TiVo'd it last night" just like they say "I Googled it" if it wasn't a world class product. Should the FiOS DVR work as well? Of course it should, but it doesn't and never will. FiOS is wedded to it just like GM is wedded to ONSTAR (which has no Bluetooth capability). I started out with one myself, but soon gave it up due to IMG problems and it is not user friendly. I returned to TiVo and have had a smile on my face ever since. :)

What stories about TiVo pixelization? Those are urban legend for the most part told by folks who are either jealous and/or don't want to pay out the bucks to get one. Those TiVo's probably have way too much signal strength going into them which is easily fixed with an inline attenuator. Tivo Series 3 HD works great if properly installed: more recording capability, very user friendly, no down time, no Mickey Mouse IMG. The world wouldn't say "I TiVo'd it last night" just like they say "I Googled it" if it wasn't a world class product. Should the FiOS DVR work as well? Of course it should, but it doesn't and never will. FiOS is wedded to it just like GM is wedded to ONSTAR (which has no Bluetooth capability). I started out with one myself, but soon gave it up due to IMG problems and it is not user friendly. I returned to TiVo and have had a smile on my face ever since. :)

there is a tivo fios pixelation issues thread at tivocommunity. I briefly perused that thread in fear that I might have the problem... I don't though.

If you're looking for opinions as to whether you should switch to a tivoHD. I made that switch and I have not looked back since. I'm a first time tivo user btw. It is a serious no brainer from my perspective. You get a more reliable DVR and you get better a better quality image because you can do a pass through and let your TV do the scaling (it made a noticable difference for me).

there is a tivo fios pixelation issues thread at tivocommunity. I briefly perused that thread in fear that I might have the problem... I don't though.

If you're looking for opinions as to whether you should switch to a tivoHD. I made that switch and I have not looked back since. I'm a first time tivo user btw. It is a serious no brainer from my perspective. You get a more reliable DVR and you get better a better quality image because you can do a pass through and let your TV do the scaling (it made a noticable difference for me).My comment (What stories about TiVo pixelization? ) was rhetorical.

The missing 25% of space is an error during the initial software download. You can clear the hard drive by entering the diagnostics(power off,select,select) and then on the Phillips remote press replay,dvr,dvr,dvr,FiOS tv and then any other button. That should clear all recording's and fix the missing space problem.

Ran into another problem last night that caused me to not be able to record my favorite show, LOST. (I had to watch commercials!!:eek:) I never use the series recording feature and always set my recordings each evening manually. Last night the DVR function was "stuck" in series mode. Each time I selected the program in the guide and hit the red record button, the little red circle popped up in the guide but said, Processing Request. The "processing" never went away. It must have been in a loop and nothing I did by pressing buttons would get me back to my familiar routine.

This evening, I unplugged the box for 1/2 hour and what do you know - all functions are back as normal! And here's the best part: I've recaptured the lost HD space I have been complaining about! Yay! So I didn't have to do a clean install and lose my prior recordings, which I had been fearing.

So maybe my box will give me a few more months of service while Verizon catches up on stocking them. That was my other fear. Not having an alternative for a broken box. They are hard to find in Oregon I understand.

Thanks to those who tried to help me with the HD space problem. AVS continues to be the best community on line.

hey everyone, quick question here.
I just purchased an onkyo tx-sr875 receiver that i would like to dall all of my scaling through. It seems as though my stb doesnt have a pass through option. If I set the box to 480, that would work for standard def channels. But when I watched a high def channel, it would be downconverted to 480 and then upconverted to 1080p through my avr. correct?

I am trying to avoid double scaling. Is there anyway around this? Is there anyway around this? what would be the best video signal to set the box at?
Thanks.

Onkyo tx-sr 875 (reon processor)
mitsubishi 737333 DLP tv

I am trying to avoid double scaling. Is there anyway around this? Is there anyway around this? what would be the best video signal to set the box at?Motorola boxes do not have a native mode to output all channels as is, but they can be set to output HD at 720p or 1080i and SD as 480i.

Press power to turn the box off, then press select, then press menu. Set the HD output to 1080i or 720p and set 4:3 override to 480i.

For the best picture on the Onkyo 875, you must also disable its on-screen display.

I just upgraded to HD and switched from my TiVOs to the Verizon Fios (Motorola QIP 6414) DVR and the Verizon supplied remote - Phillips RC 144. NEITHER ONE came with a user manual, nor is there anything online (at least I don't call the 1 sheet on the remote and the tutorials and sheets on the DVR manuals - those are "getting started" guides).

So I'd love to make use of those mystery buttons on the remote ("A", etc), and SURELY there's a way to skip to the beginning or end while you're watching without having to rewind or ff all the way there.

I was leery of switching from TiVO to this, but checked on a few key features that I thought might be missing. Called Verizon and asked about "wishlist". They assured me the feature was available but alas I can't find it.
(For non-TiVo folks, this is a way of having the DVR keep an eye out for something that's not currently in the TV schedules and record it when it shows up. For example, I always like to keep a couple copies of Farscape around in case of emergency - it's not on now, but I want it to grab them when it shows up.) How do I do that?

I really would just like a manual to understand all the features of the DVR and it's remote. Do such things exist?

If not, does anybody know how to do these basic operations?

I just upgraded to HD and switched from my TiVOs to the Verizon Fios (Motorola QIP 6414) DVR and the Verizon supplied remote - Phillips RC 144. NEITHER ONE came with a user manual, nor is there anything online (at least I don't call the 1 sheet on the remote and the tutorials and sheets on the DVR manuals - those are "getting started" guides).

So I'd love to make use of those mystery buttons on the remote ("A", etc), and SURELY there's a way to skip to the beginning or end while you're watching without having to rewind or ff all the way there.

I was leery of switching from TiVO to this, but checked on a few key features that I thought might be missing. Called Verizon and asked about "wishlist". They assured me the feature was available but alas I can't find it.
(For non-TiVo folks, this is a way of having the DVR keep an eye out for something that's not currently in the TV schedules and record it when it shows up. For example, I always like to keep a couple copies of Farscape around in case of emergency - it's not on now, but I want it to grab them when it shows up.) How do I do that?

I really would just like a manual to understand all the features of the DVR and it's remote. Do such things exist?

If not, does anybody know how to do these basic operations?1. There are tutorials in the DVR onscreen menu that will help. Look for those (press on your remote: MENU, HELP). The letter buttons are for 'Widgets' and only some are active. The FiOS DVR, IMO, is so bad that it makes my blood boil so I try not to dwell too much on it so this input will not help you as much as I would like. :(
2. What we have here, I think, is a case not of if you will return to TiVo, but when. I may be wrong, but that is my guess. We shall see. I know it didn't take me long. :D

So I'd love to make use of those mystery buttons on the remote ("A", etc), and SURELY there's a way to skip to the beginning or end while you're watching without having to rewind or ff all the way there.The A/B/C buttons are no longer used with the current Verizon software. From what I recall, there isn't a button on the remote that will skip to the end.

Edit: The 'A' button still used for widgets. The other buttons are "reserved for future use."

I was leery of switching from TiVO to this, but checked on a few key features that I thought might be missing. Called Verizon and asked about "wishlist". They assured me the feature was available but alas I can't find it. The Verizon DVR does not offer wishlists or comparable functionality. It cannot automatically record based on content search. For others that are curious, here's what a wishlist looks like:

http://mysite.verizon.net/~fiosdvr/tivo/wishlist9.jpg

This wishlist automatically records all new HD programs -- regardless of date, time, and channel -- with "pilot" in the program or episode title OR "premiere" OR "season premiere" OR "series premiere" in the program description. All recordings from all channels are organized into a single NEW SERIES PREMIERES folder, listed by date. In record options, you would set this to record only new episodes.

With this wishlist, the TiVo automatically records all new series in HD, which eliminates the need to find / research new shows.

I just upgraded to HD and switched from my TiVOs to the Verizon Fios (Motorola QIP 6414) DVR and the Verizon supplied remote - Phillips RC 144. NEITHER ONE came with a user manual, nor is there anything online (at least I don't call the 1 sheet on the remote and the tutorials and sheets on the DVR manuals - those are "getting started" guides).

So I'd love to make use of those mystery buttons on the remote ("A", etc), and SURELY there's a way to skip to the beginning or end while you're watching without having to rewind or ff all the way there.

I was leery of switching from TiVO to this, but checked on a few key features that I thought might be missing. Called Verizon and asked about "wishlist". They assured me the feature was available but alas I can't find it.
(For non-TiVo folks, this is a way of having the DVR keep an eye out for something that's not currently in the TV schedules and record it when it shows up. For example, I always like to keep a couple copies of Farscape around in case of emergency - it's not on now, but I want it to grab them when it shows up.) How do I do that?

I really would just like a manual to understand all the features of the DVR and it's remote. Do such things exist?

If not, does anybody know how to do these basic operations?


A quick Google search returned a couple of user manuals:
"Here" (http://www22.verizon.com/nroneretail/nr/rdonlyres/0d93f875-4498-460f-8fc4-a15d519b4e7c/0/welcomekitremotecontrolinsrt_nc.pdf) and "Here" (http://www22.verizon.com/NROneRetail/NR/rdonlyres/2DEF67C9-87F0-4B46-B1BD-A40472BC281A/0/PhilipsRC144RemoteControlUserGuide.pdf)

Hope this helps!

The A/B/C buttons are no longer used with the current Verizon software. From what I recall, there isn't a button on the remote that will skip to the end. The "A" button still works on the FiOS HD STB here in SE Virginia. It brings up the weather/traffic widget.

The "A" button still works on the FiOS HD STB here in SE Virginia. It brings up the weather/traffic widget.Ooops, I forgot about widgets.

there is a tivo fios pixelation issues thread at tivocommunity. I briefly perused that thread in fear that I might have the problem... I don't though.

If you're looking for opinions as to whether you should switch to a tivoHD. I made that switch and I have not looked back since. I'm a first time tivo user btw. It is a serious no brainer from my perspective. You get a more reliable DVR and you get better a better quality image because you can do a pass through and let your TV do the scaling (it made a noticable difference for me).

So you didnt encounter any pixelization when implementing the TivoHD on your FIOS service? did you put attenuators in place to get the signal down to a -31db or so level? That tivocommunity board about the FIOS pixelization issues with the Tivo have spooked me a bit and I've lived with this craptastic Verizon IMG unfortunately..

So you didnt encounter any pixelization when implementing the TivoHD on your FIOS service? did you put attenuators in place to get the signal down to a -31db or so level? That tivocommunity board about the FIOS pixelization issues with the Tivo have spooked me a bit and I've lived with this craptastic Verizon IMG unfortunately..

I did not encounter any pizelation whatsoever. I also did not add any attenuators and my signal strength is pretty strong. I want to say 35-38db.

I did not encounter any pizelation whatsoever. I also did not add any attenuators and my signal strength is pretty strong. I want to say 35-38db.

wow, cool, thats refreshing...im just gunna roll the dice and see what results i get cause im about ready to take a baseball bat to verizon's pos dvr

Hmmm...living with a few DVR issues like everyone else (but overall I am quite happy with the PQ and thats important to me)...but I just realized I seem to be missing something.

When in the middle of recording a program how to I get the DVR to start playing from the beginning. You used to hit the "More Information" option and there was the Start From Beginning option, but it is there no more. Am I missing something? It seems that I can only start it from where its currently recording a Fast Rewind to the beginning...not really a good option.

The Start From Beginning & Resume are both there for a finished recording if I stop it 1/2 through playing, but not for a recording in progress.

Any help is appreciated.

BTW I have had FiOS now for nearly 9 months....and the PRE-IMG seems a lifetime ago..;)

Ditto ^^, but it occurs randomly for me. It happened this afternoon as you described but I was able to watch the Oscars from the beginning after joining in 2 hours into the recording. I have no clue why.

Apparently one of the tuners was on "ABC" and was buffering everything ... then you joined the show and could go back to the beginning (or as far back as the buffer).

I just upgraded to HD and switched from my TiVOs to the Verizon Fios (Motorola QIP 6414) DVR and the Verizon supplied remote - Phillips RC 144. NEITHER ONE came with a user manual, nor is there anything online (at least I don't call the 1 sheet on the remote and the tutorials and sheets on the DVR manuals - those are "getting started" guides).


The installer gave me a manual for each box he installed. You should ask FiOS to provide you with one if you prefer a hard copy.

I programmed the "skip back" button (or whatever it's called) to 5 minutes. So, although I can't press one button to get back to the beginning of a recording in progress, hitting the button w/ 5-minute increments gets me there a lot faster than rewinding.

What I haven't figured out is: how to activate the CC button on the remote. When trying to decipher some mumbled dialogue, it's a real pain to have to navigate through the various menus to turn it on, then repeat again to turn it off. I'm guessing the button isn't supported, but has anyone figured out a way to use it?

Thanks,
Doug

When in the middle of recording a program how to I get the DVR to start playing from the beginning. You used to hit the "More Information" option and there was the Start From Beginning option, but it is there no more.

For me, it seems to depend on whether the second tuner is in use. If not, then I can hit "play from beginning" when I select the recording-in-progress show through the DVR. Changing the channels manually seems to clear out the second tuner cache.

Here's a Q: Anyone have an update on the firmware, due this month, that is supposed to re-activate the HDMI output?

Does anyone know if the DCT6416 and QIP6416 work the same with Verizon FIOS? Is the DCT6416 compatible with Verizon's service?

I am attempting to resolve the lack of HD boxes Verizon has to offer their new customers, by tracking down a couple used boxes. I found a couple DCT6416 III boxes for a decent enough price and just want to make sure they will work.

Any and all help would be greatly appreciated.

Thanks in advance!

btw. Apologies for not reading all 103 pages. I bet this was addressed somewhere already.

Does anyone know if the DCT6416 and QIP6416 work the same with Verizon FIOS? Is the DCT6416 compatible with Verizon's service?

I am attempting to resolve the lack of HD boxes Verizon has to offer their new customers, by tracking down a couple used boxes. I found a couple DCT6416 III boxes for a decent enough price and just want to make sure they will work.

Any and all help would be greatly appreciated.

Thanks in advance!

btw. Apologies for not reading all 103 pages. I bet this was addressed somewhere already.

The DCT6416 and QIP6416 are not the same box (Although they do look almost identical from the outside).
Only the QIP6416 is compatible with FIOS TV, and from the reports I have read, Verizon will not activate one unless you are leasing it from them. Since (according to the reports), the QIP6416 is not available for sale, Verizon would consider any one that you find to be stolen, and they will not activate it.

Here's a Q: Anyone have an update on the firmware, due this month, that is supposed to re-activate the HDMI output?

As far as I know, HDMI hasn't been de-activated. Are you referring to the green line and/or beveling issues that is seem on some TVs when using HDMI cables?

As far as I know, HDMI hasn't been de-activated. Are you referring to the green line and/or beveling issues that is seem on some TVs when using HDMI cables?

I have the qip 6416 and most of the time the hdmi works fine ocassionally i have reset the box but i make sure when i'm done watching i turn the power off, then when i want to watch i turn the tv on 1st ....

Hello, I have one qip 6416 and have noticed that there is a noticible sound lag on both HD and SD programming. It wasn't as noticible before Verizon upgraded us to the IMG. I was wondering if there was any setting or anything you could do to reduce the lag. Thanks for any help.

Hello, I have one qip 6416 and have noticed that there is a noticible sound lag on both HD and SD programming. It wasn't as noticible before Verizon upgraded us to the IMG. I was wondering if there was any setting or anything you could do to reduce the lag. Thanks for any help.

no but verizon is aware of the issue, and is working on a fix...

All these PITA problems with the DVR are pushing me to find other solutions ... either going to DISH and their "better than Tivo" DVR ... or staying with FiOS and getting a Tivo with cable cards. Has anyone had any REAL comparison of PQ of FiOS vs DISH? I was at a friend's house (with DISH) and they have the new DVR ... the guide system was really cool ... showing the HD channels right above the same SD channel. Also, recording capacity was HUGE compared to mine ... and picture quality (at least on their 720p set) looked pretty good and there seemed to be more HD stations available. Any comments?

Has anyone had any REAL comparison of PQ of FiOS vs DISH? I was at a friend's house (with DISH) and they have the new DVR ... the guide system was really cool ... showing the HD channels right above the same SD channel.I have. The picture quality is not comparable on large 1080p screens, but if you just have a 40-46" screen, you probably won't notice much of a difference.

I did a quick search of this thread and didn't find where anyone posted this. In order to see only those channels I've subscribed to, I put all of the channels in to my favorites list and changed my remote button from "guide" to "favorite". I've now noticed that while the guide is up, I am not able to enter numbers to jump around. The same issue is seen on the standard and HD (non-DVR) box as well. Has anyone else seen this issue?

I never liked the idea that direct tv or dish can be compromised by weather conditions..i like the reliability of Verizon's fiber optic lines in the ground, and having my own private network. the signal never has any downtime, cant say that for comcast. verizon guarantees that if there is any downtime they will have it back up in less then 48 hours. I've owned my service for 1 year 2 months and have never lost my fios internet or tv. the only problems i've had is with the motorola set top boxes dropping hdmi signals but it rarely happens anymore...verizon will be pushing down a fix that will solve this known issue...you can link your internet tv and home phone on the same pipe and get them all on the same bill...

To be clear, all satellite services are affected by weather conditions. It's just that it's not practical to install a bigger dish at the average homeowner's site. They made a trade between the size of the antenna, cost, ease of installation, and how many dropouts you are willing to tolerate due to thunderstorms / snow storms.

The cable / Verizon ground stations have really big dishes to help against weather dropouts (not including the 10 minute solar outages during spring and fall equinox).

I've never really had a problem with Verizon except for the STB. Also waiting for the patch upgrade.

Hi ALL,

I've noticed something the last few days which I cannot explain. I was looking over the Scheduled to record and found a few itmes with the red dot, that usually indicates recording, along side of an exclaimation point. I selected the item and was given two choices: Delete Bumped or Re-schedule.

The strange thing is that there was absolutely no conflict for that item. In fact in one case there was only one item to record at that time. Yet when I re-scheduled it I got a duplicate of the item but with out the dot-exclamation point. When I deleted the original with the dot(!) then the new one immediately got the dot(!).

Since none of them were very critical recordings I just deleted them. But I cannot understand why there was a problem to begin with since there was no conflict!!

Anyone see this problem before?

Thanks,
Gerry

I wrote this on the firewire section, but I thought it might be useful here (I'm in Montgomery County, Maryland):

I finally got have to venture over to my parents house and try out FIOS to my DVHS. First shot was on the QIP6200-2 (non-DVR). My DVHS recognized the Motorola Box as QIP6200 and was pass the video and sound through. I had College Basketball on from CBS and when I hit the record on my DVHS it gave me this error (note: all caps because the message was all caps):

"CAN NOT REC DIGITAL INPUT BY S-VHS/VHS. CHOOSE ANALOG INPUT (105)"

I tried it again on Fox with Nascar, but I got the same message. These are supposed to be in the clear, unencrypted, and copy free (5c turned off). In fact, I went into the motorola menu (like their Comcast boxes) and saw that the setting was copy free.

I then tried on my sister's QIP6416-2 (DVR) and I got the same result from a straight record to my DVHS. I then tried to record a few minutes on the DVR and then pass that through on a replay, but as soon as I hit record on my DVHS, I get the message.

The only thing that I saw that someone mentioned here that I didn't see with my old comcast box, but I see now with my new one and these FIOS ones are the 1394 port (firewire) are enable, but not active. I swear that my old box (before it died months ago) was active when I turned my DVHS on (but no more). Unfortunately, it's worse with FIOS because at least I can copy once from my Comcast DVR to my DVHS where FIOS won't let me at all. Man, I was excitedly waiting for FIOS to come to my area (still not here), but not really anymore. :mad:

I've noticed something the last few days which I cannot explain. I was looking over the Scheduled to record and found a few itmes with the red dot, that usually indicates recording, along side of an exclaimation point. I selected the item and was given two choices: Delete Bumped or Re-schedule.

The strange thing is that there was absolutely no conflict for that item. In fact in one case there was only one item to record at that time. Yet when I re-scheduled it I got a duplicate of the item but with out the dot-exclamation point. When I deleted the original with the dot(!) then the new one immediately got the dot(!).

Since none of them were very critical recordings I just deleted them. But I cannot understand why there was a problem to begin with since there was no conflict!!Don't know if this is causing your problem but ... Sometimes the conflict symbol also means that they've changed the show that you had set up to record. Doesn't just mean a time confict.

Another thing that can cause the conflict flag to pop up is: when new channels are added some folks are having huge gaps of missing program guide data show up in the program guide. Anything you had set up to record in this time period get flagged as a conflict and you have to manually go in a select Schedule Again to set them up again after the program guide data reappears. Usually the guide data comes back within 14 hours. This is a known bug to VZ but will NOT be fixed in the next release.

Your problem sounds slightly different than either of these two situations so you may be having something else go wrong.

I am having the same problem. New FIOS install by the way. I recorded two shows over the weekend. I watched one on Saturday which taped fine however the second show had the yellw tiangular exclamation point and did not record? I have another show "The Prestige" set to record tonight at 6:45 and it has the triangular exclation point in front of it now so it probably will not record! I have recorded one movie so far so my disk says it has used 5% of usage?
I guess I am going to try a reboot tonight.

Any other suggestions?

Thanks,
Lenny

Hi ALL,

I've noticed something the last few days which I cannot explain. I was looking over the Scheduled to record and found a few itmes with the red dot, that usually indicates recording, along side of an exclaimation point. I selected the item and was given two choices: Delete Bumped or Re-schedule.

The strange thing is that there was absolutely no conflict for that item. In fact in one case there was only one item to record at that time. Yet when I re-scheduled it I got a duplicate of the item but with out the dot-exclamation point. When I deleted the original with the dot(!) then the new one immediately got the dot(!).

Since none of them were very critical recordings I just deleted them. But I cannot understand why there was a problem to begin with since there was no conflict!!

Anyone see this problem before?

Thanks,
Gerry

Gerry, I have been having the same exact issue and have been since I got my service 6 weeks ago. Since then I have worked with a dozen techs to resolve the issue and nobody can figure it out. I've had them reset my STB remotely, I've done hard resets on the box itself which completely wipes the drive clean and most recently I've had my box replaced, only to still get that "bumped due to deletion" on some programs.

I have tried setting up recordings every way possible. My neighbors in the same condo complex have not had any issues. At this point I don't have much choice but to cancel my service. I would be better off hooking up a VCR to my TV as it would be more reliable.

If anyone has any further insight into this problem I would love to hear it.

I get the exclamation point loop error at least once every week or 2.
I'm usually able to delete the scheduled recording, then reschedule through the guide, but not always.

I also have the issue of being unable to navigate through the favorites schedule using channel numbers. I also hate that the normal schedule allows you to go to the highest numbered station then it loops back around to 2, but the favorites schedule forces you to scroll all the way back down.

I have the mysterious lost space problem, as well. I've been trying to clear all the recordings so I could re-set it, but I keep filling it back up before I get the chance. I'll have to try just unplugging it for a few hours and see if it finds the lost space. I used to be able to record so much more on my Comcast box.

I saw that yellow triangle also. It was over the weekend for a Mythbusters recording scheduled for this morning. Couldn't see why, so I redid the setup and it looked OK on the "View Schedule" last night. Tonight, there's absolutely nothing. Did not record. Nada. Zip.

I re-setup the Mythbusters series for "First Run and Repeat", where I had "First Run" before. The View Schedule shows that it will trigger on 2 shows Wednesday evening. We'll see. :mad:

How many Terminator fans missed the second episode tonight?

How many Terminator fans missed the second episode tonight?

Mine caught both without me having to mess with it, surprisingly. Of course the beginning of the "previously on" part was clipped off because the damn thing starts recording at 7:00 instead of 6:59.

Mine caught both without me having to mess with it, surprisingly. Of course the beginning of the "previously on" part was clipped off because the damn thing starts recording at 7:00 instead of 6:59.

Mind got both episodes too, although I haven't watched either of them.

If the show is on the guide from 7:00pm - 8:00pm, why is it "the damn thing" if it starts when it is supposed to? This is something that has puzzled me for some time. Some shows seem to start within seconds of their scheduled start time while others can be off by one or two minutes. It seems to me the problem is a time synchronization issue. Either someone's clock is off (the network affiliate or the DVR) or the network affiliate is starting the show essentially when it feels like it rather than synchronized with some well-known time-keeping system (e.g. the atomic clock in Boulder). If it's the latter, blame the network affiliate. If it's the former you'd need to figure out whose clock is off by comparing the actual start time to the atomic clock or by looking at the time readout of the DVR and comparing that to what the atomic clock is reporting.

Mind got both episodes too, although I haven't watched either of them.

If the show is on the guide from 7:00pm - 8:00pm, why is it "the damn thing" if it starts when it is supposed to? This is something that has puzzled me for some time. Some shows seem to start within seconds of their scheduled start time while others can be off by one or two minutes. It seems to me the problem is a time synchronization issue. Either someone's clock is off (the network affiliate or the DVR) or the network affiliate is starting the show essentially when it feels like it rather than synchronized with some well-known time-keeping system (e.g. the atomic clock in Boulder). If it's the latter, blame the network affiliate. If it's the former you'd need to figure out whose clock is off by comparing the actual start time to the atomic clock or by looking at the time readout of the DVR and comparing that to what the atomic clock is reporting.This is not a time synchronization issue. Shows start 'off the hour' for a reason. It is controlled by the network. It is done to catch the channel surfers and to hold the previous show's audience for the following show. Follow the money.

I'm also getting the Yellow Yeild sign w/ exclamation point ..
When I reshcedule, I get "another" without the warning sign, plus the warning one stays as well.
When I try delete the one with the warning, BOTH delete.
I also am often not gettimng things recording that are set to record...
..& a couple of my SD STB's are randomly not updating the dvr list.

Mind got both episodes too, although I haven't watched either of them.

If the show is on the guide from 7:00pm - 8:00pm, why is it "the damn thing" if it starts when it is supposed to?

Mine got both, too.

The Verizon is supposed to, by design, start recording a minute early and end a minute late, when there are no conflicts. It seems to be pretty much hit-or-miss in implementing this feature, though.

I'm also getting the Yellow Yeild sign w/ exclamation point ..
When I reshcedule, I get "another" without the warning sign, plus the warning one stays as well.
When I try delete the one with the warning, BOTH delete.
I also am often not gettimng things recording that are set to record...
..& a couple of my SD STB's are randomly not updating the dvr list.

Yeah, I'm not sure what to do about it. I've read a good amount of forums and people seem to be having the same if not similar problems, yet when I call Verizon they seem bewildered that I am having this issue... like they've never heard of it before. They have even told me to try setting manual recordings for this shows. OK... tried that, and it only recorded 3min 22sec of the show (with an empty hard drive) I GIVE UP. VERIZON BLOWS.... OR MOTOROLA... OR WHOEVER!! Looks like I'll be crawling back to Brighthouse.

Mine got both, too.

The Verizon is supposed to, by design, start recording a minute early and end a minute late, when there are no conflicts. It seems to be pretty much hit-or-miss in implementing this feature, though.

Exactly. The previous guide did this very well. I'm also pretty sure the time that Verizon has the DVRs set to here is off a bit.

I too have had this problem along with many many more since the IMG 2.0 rollout in Philly area. Almost 100% of my problems since the rollout are MR-DVR related, except for the OnDemand Cutting out on me during viewing everynow and again.
Has anyone called the Billing department and tried to get credit for this crappy service. If all these people call and start getting credit they might move a little quicker with a patch. I mean the MR- DVR is not a cheap feature and paying $20/month for something that doens't record episodes when it says it will or can't be viewed from other televisions. Sounds they aren't provideing the service for what we are paying.

A bit late, but I got both Terminators. However, Dirty Jobs didn't record :mad:. Had it set to First Run Only. Just changed it First Run and Repeats. I'll have to delete the ones I don't want, but that's better than missing the episode.

I got both Terminators as well. I was pleasantly surprised that since I was watching another live show while recording, the DVR didn't need to use both tuners during the transition from one show to the next (for the minute or two of overlap). The old software never could recognize that and would ask if you wanted to switch channels or stop recording. I also really like the ability to use both tuners when swapping channels and be able to rewind each.

If they could just fix the guide issues, I'd be pretty happy overall. Keeping fingers crossed.....

Pete

Well the automatic failure to record a series option has seemed to settle down on my DVR. So fare every show that is scheduled to record this week has or is still listed to record and next week is looking good as well. Lets hope it is just a speed bump.

Well the automatic failure to record a series option has seemed to settle down on my DVR. So fare every show that is scheduled to record this week has or is still listed to record and next week is looking good as well. Lets hope it is just a speed bump.

Mine has gotten worse. I had a series show scheduled to record in two weeks, but not the next week. This has happened quite a few times. I sometimes can go into Modify program, make not changes and save it. It then shows up to record. This time I had to delete the series and recreate it.

It's frustrating that we have to baby sit the DVR. It seems to have started this unexplainable stuff about a month ago. Yields w/exclamation point for no reason, shows not scheduled to record, or didn't record and no way to find out why like TIVO.:confused:

Hi ALL,
<snipped>
Delete Bumped or Re-schedule.

The strange thing is that there was absolutely no conflict for that item. In fact in one case there was only one item to record at that time.
<snipped>
But I cannot understand why there was a problem to begin with since there was no conflict!!

Anyone see this problem before?

Thanks,
Gerry

Yes, I have had this problem numerous times as well. What I noticed is a change in the program description or the scheduled air time.

Examples:
"Jane Austen Masterpiece Theater" was renamed "Masterpiece Theater" in the guide --> bumped.
"Eli Stone" was set to run from 10:02 - 11:00, then changed to 10:03 - 11:00 --> bumped. Interestingly "Lost", which was scheduled as well and changed from 9:00 - 10:02 to 9:00 to 10:03 did NOT get bumped.
Christmas Special (I forget the name) was renamed "Exxon Mobil *Christmas Special*" --> bumped
"Deal or No Deal" episode which was originally scheduled for 8 was moved to 9 --> bumped (THAT I can sort of understand).

I've also had other instances where shows were de-scheduled, but I hadn't paid enough attention to the guide information to see what, if anything, may have changed. There was never a recording conflict during any of these shows.

I now find myself checking the guide on an almost daily basis to make sure that the shows I have set to record have not been de-scheduled. At best it's a pain. I don't really want to think about how it'll look if I ever go on vacation.
Oh, and at the very least I would hope there would be some sort of a pop-up reminder to let you know that something has been de-scheduled, but of course that's not the case either.

Yes, I have had this problem numerous times as well. What I noticed is a change in the program description or the scheduled air time.

Examples:
"Jane Austen Masterpiece Theater" was renamed "Masterpiece Theater" in the guide --> bumped.
"Eli Stone" was set to run from 10:02 - 11:00, then changed to 10:03 - 11:00 --> bumped. Interestingly "Lost", which was scheduled as well and changed from 9:00 - 10:02 to 9:00 to 10:03 did NOT get bumped.
Christmas Special (I forget the name) was renamed "Exxon Mobil *Christmas Special*" --> bumped
"Deal or No Deal" episode which was originally scheduled for 8 was moved to 9 --> bumped (THAT I can sort of understand).

I've also had other instances where shows were de-scheduled, but I hadn't paid enough attention to the guide information to see what, if anything, may have changed. There was never a recording conflict during any of these shows.

I now find myself checking the guide on an almost daily basis to make sure that the shows I have set to record have not been de-scheduled. At best it's a pain. I don't really want to think about how it'll look if I ever go on vacation.
Oh, and at the very least I would hope there would be some sort of a pop-up reminder to let you know that something has been de-scheduled, but of course that's not the case either.

For the ones that changed times that were bumped, you need to look at your series options and make sure you don't have it set for specified time only, if it is set for this it will only record if the program starts at the same time it was on the first time you set the recording for the series.

For the ones that changed times that were bumped, you need to look at your series options and make sure you don't have it set for specified time only, if it is set for this it will only record if the program starts at the same time it was on the first time you set the recording for the series.

Thanks, but I actually don't use the series option at all. I set everything manually every week, because too many programs are flagged as new when they're not and vice versa. I have had recordings fail due to the fact that they were deemed a "repeat" when they weren't (as others have described as well), so I don't bother with that "feature".
You make a very valid point regarding the record options though. It just doesn't apply in my case.

Thanks, but I actually don't use the series option at all. I set everything manually every week, because too many programs are flagged as new when they're not and vice versa. I have had recordings fail due to the fact that they were deemed a "repeat" when they weren't (as others have described as well), so I don't bother with that "feature".
You make a very valid point regarding the record options though. It just doesn't apply in my case.

I have mine to series record with anytime picked. Still have the problem. I try and check mine at the beginning of the week to make sure it is picking up everything it should. At this point, I'm thinking my VCR was more reliable!

Thanks, but I actually don't use the series option at all. I set everything manually every week, because too many programs are flagged as new when they're not and vice versa. I have had recordings fail due to the fact that they were deemed a "repeat" when they weren't (as others have described as well), so I don't bother with that "feature".
You make a very valid point regarding the record options though. It just doesn't apply in my case.

I agree that manually recording programs would be a good work-around until Verizon got their next patch out to fix the issue, but unfortunately manually recording a show still causes issues. As I said in an earlier post I've had an hour long show set to manually record and it only recorded 3min22sec. Another problem I have with manually recording is with shows like Big Brother because it is on multiple nights. First thing I do is make sure I do not have any old series or scheduling set up for Big Brother, on any night. Then I set up Sunday nights recording manually... works fine. But when I go to setup Tuesdays nights airing, I get an error saying that a series is already setup.

Has anyone else had this problem with manual recording? I am willing to be flexible here and do manual recordings for a couple months until Verizon gets their $hit together, but it's becoming very difficult...

I had an issue last night where the very right side of the screen was displaying a band of video from the center of the screen (if that makes any sense) This was happening with both HD and SD channels as well as the guide. Think of it this way, you are watching a standard def channel in 16x9 aspect and you have the black bars on the left and right side. On the right side of the right hand black bar was a strip of video about 1/4 the width of the actual bar. This video was exactly what is in the center of the actual picture.

Anyhow, the only way I could get it to disappear was to unplug the box and reboot. Problem is this is not trivial for me because I have put the box in a dedicated closet in another part of the house.

Anyone ever fix this without a reboot? I HATE THESE MOTO BOXES!
-J

Just to stress I think we need to call VZ with every occurrence. Even though it seems like an effort in futility. When I called last weekend the CSR was totally un aware of the problem I was having. Since last weekend my guide has been correct and all shows are showing scheduled to record.
I would think VZ management would have the CSR's read the AVS and DSL reports forums as we seem to notice and post bugs long before they are aware or admit ti it being an issue.

In my area they are out of all HD boxes until April. Is this because they coming out with new boxes, OR is moto just falling behind, OR did Verizon just not anticipate how many they would need?

In my area they are out of all HD boxes until April. Is this because they coming out with new boxes, OR is moto just falling behind, OR did Verizon just not anticipate how many they would need?

I tend to think most of the blame falls on Moto because other cable companies that use Moto were out for a while as well.

I recently had to have my old 6416 stb replaced with a new one and noticed that the digital audio output that I had connected from the STB to my audio receiver no longer worked. I have a TOS Link from the TV to the receiver and it still works, but the digital coax doesn't. Has anyone experienced this problem or have any suggestions?

Thanks

I am just about fed up with this inferior piece of crap. Here are a list of pet peeves

1.. Spontaneously reboots during viewing
2.. Does not display the proper about of recording time available (shows about 45 house ST recording time)
3.. Set to record only new and records old programs.
4.. Set to keep 10 episodes and only keeps 5.


Need I continue? I was talking to a tech and he alluded to a new model that may be in the offering soon as well as that they may enable a USB port on this box so you can get more recording time. Has anyone else heard that?

There are no plans to enable the USB port. A new DVR is in the works, but you aren't likely to get your hands on one this year.

In the near term, Verizon is working on their software and should have another bugfix update available this spring. That may address issues #1, #2, and #4, but probably won't fix #3 since that is a guide data issue resulting from Verizon's use of a cheaper guide data provider (FYI Television).

If you can't wait for those fixes, you can buy your own FiOS HDTV DVR (TivoHD) without those issues...or switch providers.

Hmmm, I didn't know that there was an option to buy a FIOS HDTV-DVR! Awesome, I think I will switch then when the time comes. No way was was I going to switch to FiosTV with that Grade A Garbage dvr that they're giving out now. What a joke, Verizon should be ashamed of themselves.

There are no plans to enable the USB port. A new DVR is in the works, but you aren't likely to get your hands on one this year.

In the near term, Verizon is working on their software and should have another bugfix update available this spring. That may address issues #1, #2, and #4, but probably won't fix #3 since that is a guide data issue resulting from Verizon's use of a cheaper guide data provider (FYI Television).

If you can't wait for those fixes, you can buy your own FiOS HDTV DVR (TivoHD) without those issues...or switch providers.Just for clarification:
1. I totally agree with bfdtv in switching DVR's over to the TiVoS3 HD. Mine is awesome.
2. It is my understanding that even though the S3 is fully compatible with FiOS, it is in no way a "FiOS HDTV DVR". The S3 is a 'FiOS compatible HDTV DVR'. TiVo is not legally connected with FiOS. Neither will provide product support services to the other. This is not a problem since both are excellent products. Just a clarification.

Do you agree with this bfdtv?

You do loose on demand this way, correct?

You do loose on demand this way, correct?Yes and no. You lose FiOS VOD, but you pickup TiVo/Amazon VOD which is better and cheaper IMO. Go on the internet and look under Amazon for their 'UNBOX' VOD service and you will see the product. I like it.

Just for clarification:
1. I totally agree with bfdtv in switching DVR's over to the TiVoS3 HD. Mine is awesome.
2. It is my understanding that even though the S3 is fully compatible with FiOS, it is in no way a "FiOS HDTV DVR". The S3 is a 'FiOS compatible HDTV DVR'. TiVo is not legally connected with FiOS. Neither will provide product support services to the other. This is not a problem since both are excellent products. Just a clarification.

Do you agree with this bfdtv?Those are accurate statements. Though I would note that Verizon FiOS is on TiVo's list of supported providers (http://tivosupport2.instancy.com/LaunchContent.aspx?CID=6350aec3-c9ce-4ab7-94c1-2a34f807919c).

Hello all
yesterday verizon finished intalling FIOS ( phone , tv, Internet).
I have some questions I hope someone in here can aswer. The installer could not answer regarding dvr settings and HDTV. there was no user guide and tech support was basicly useless ( just reading from script).
I have an Samsung HDTV 1080P 40 in set (95d) and the drv is Moto Qip6416-2
the setting on the dvr ..menue/settings/video format - only gives me 10801, 720, 480i and 480p.
My other provider ( brighthouse cable ) had and addidtional seeting called passthru.
I like that feature as when i watched hd it came across very nice ( some were 10801, 720) and the SDTV came out really nice
Today with the new setup SDTV does not look good ( sorta streched).
I assume beacuse the box is checked for 1080i .. its sort of converting everthing and sdtv does not llok as nice.
does anyone know if the moto qip6416-2 offers the passthru or is there another work around
I really appeaciate any advice.. I have 12 days to decide if i wan to kep this service ..
Thanks
Mike in tamap

Hdoes anyone know if the moto qip6416-2 offers the passthru or is there another work around
I really appeaciate any advice.. I have 12 days to decide if i wan to kep this service ..As noted above, there is no native output setting as on Scientific Atlanta boxes and TiVos.

But you can output SD channels as 480i or 480p. Turn the box off, press select, then press menu. Set 4:3 override to 480i or 480p.

Note some Samsung displays do not accept 480i over HDMI.

Exactly correct what bfdtv is saying, but i will add this: even with the MOTO box set to either 480i or 480p the SD picture quality is suffering. This has something to do with the latest IMG software Verizon sent down. Tivo is totally the way to go right now because no processing is done to the signal when set to "Native".

My DVR actually recorded the Shuttle launch when I scheduled it. :p Not to mention that's after it "lost" the configuration yesterday afternoon. After I set it for "manual" recording, it somehow restored the IMG listing like nothing happened.

Those are accurate statements. Though I would note that Verizon FiOS is on TiVo's list of supported providers (http://tivosupport2.instancy.com/LaunchContent.aspx?CID=6350aec3-c9ce-4ab7-94c1-2a34f807919c).Thanks for the confirmation. :)
You have much more up-to-date info on this stuff than I do. People sometimes ask me about my TiVo and FiOS services and I don't want to give them bad info.

Is it possible to have the FIOS remote's volume control that of a Logitech Z-5500 speaker system? Can the button be programmed to do any code, or only something on a limited selection?

There are no plans to enable the USB port. A new DVR is in the works, but you aren't likely to get your hands on one this year.

In the near term, Verizon is working on their software and should have another bugfix update available this spring. That may address issues #1, #2, and #4, but probably won't fix #3 since that is a guide data issue resulting from Verizon's use of a cheaper guide data provider (FYI Television).

If you can't wait for those fixes, you can buy your own FiOS HDTV DVR (TivoHD) without those issues...or switch providers.

If I switch to this I assume I would still need an HD set top box?

If I switch to this I assume I would still need an HD set top box?

Not for the Tivo. You would need two cable cards.

New Fios install this week.
For those of you that haves SD stb's, is it normal to have brief pixelization when switching channels (not all chnls, but most).( my 6416 doesn't do it) BTW, hooked up via composite cables, if that matters.

New Fios install this week.
For those of you that haves SD stb's, is it normal to have brief pixelization when switching channels (not all, but a lot).( my 6416 doesn't do it)

yeah it happens from time to time

This is definitely a new one for me: At about 10:30 this morning, I set "The View" to record at 11 a.m. (no comments please! ;)). When I walked past the DVR just now (11:05) the "record" light wasn't on. I turned on the TV to investigate, and sure enough, the scheduled recording had the "bumped" marker next to it. The guide now shows "Jeopardy" as being on, when it's really "The View" -- and the guide DID list "The View" when I set it to record about 40 minutes ago.

This does seem to at least partially confirm my theory that programs get bumped when any program information changes, but what really puzzles me is how these program updates are being run. Why would a new description be loaded between 10:30 and 11:05???? Very strange, but so much for reliability even when you check your scheduled programs or wait to set them at the last minute!

yeah it happens from time to time
Actually, it happens all the time. At least since the install, which was last Tues.

This is definitely a new one for me: At about 10:30 this morning, I set "The View" to record at 11 a.m. (no comments please! ;)). When I walked past the DVR just now (11:05) the "record" light wasn't on. I turned on the TV to investigate, and sure enough, the scheduled recording had the "bumped" marker next to it. The guide now shows "Jeopardy" as being on, when it's really "The View" -- and the guide DID list "The View" when I set it to record about 40 minutes ago.

This does seem to at least partially confirm my theory that programs get bumped when any program information changes, but what really puzzles me is how these program updates are being run. Why would a new description be loaded between 10:30 and 11:05???? Very strange, but so much for reliability even when you check your scheduled programs or wait to set them at the last minute!I think the only way we, the subs, are going to get Verizon's attention is if we all return our Verizon DVR's and just use the regular HD STB's. I have returned mine and also told them why. :mad:

I think the only way we, the subs, are going to get Verizon's attention is if we all return our Verizon DVR's and just use the regular HD STB's. I have returned mine and also told them why. :mad:

You're probably right, but I also think it couldn't hurt to call it in. I did receive a 3 months credit for the DVR back in January, e.g. Maybe THAT will get their attention as well.

On another note though, the guide is just messed up altogether, with or without the DVR function. Right now e.g. it's listing "Still Standing" as being 3 hours long (it's a 30 minute show), being new (that show hasn't been around for at least a couple of years) AND what's really airing is the Tyra Banks show. It doesn't get any more messed up than that!

So not only is the DVR useless, but you can't count on the guide information or the search information. It is my guess that fixing the guide info would take care of the DVR "bumping" issue, as well as the missed recordings due to incorrect flags. This IMO would definitely be a step in the right direction!

You're probably right, but I also think it couldn't hurt to call it in. I did receive a 3 months credit for the DVR back in January, e.g. Maybe THAT will get their attention as well.

On another note though, the guide is just messed up altogether, with or without the DVR function. Right now e.g. it's listing "Still Standing" as being 3 hours long (it's a 30 minute show), being new (that show hasn't been around for at least a couple of years) AND what's really airing is the Tyra Banks show. It doesn't get any more messed up than that!

So not only is the DVR useless, but you can't count on the guide information or the search information. It is my guess that fixing the guide info would take care of the DVR "bumping" issue, as well as the missed recordings due to incorrect flags. This IMO would definitely be a step in the right direction!Businesses follow the money.

Businesses follow the money.

Couldn't agree more! But if enough people call and ask for refunds, it might get their attention as well (by virtue of ALSO costing them money)?!

New Fios install this past week.
Is there a way to program the remote so that the 6416 does NOT shut off with the power button ? I've tried all kinds of combinations and it still powers off the box every time.

Yep. It's in the remote manual. I went in the other direction- control both the TV and STB together. The manual is online. You want the 2nd option.

The Power Key
Power turns on or off both your STB and TV when you are in STB mode. (If you have a DVR STB, the DVR will continue to record scheduled programs when off.) However, you can reprogram how the Power Key works.

If you want the Power Key to control multiple devices at once…
1. Press and hold the STB key.
2. While holding down the STB key, press OK.
3. Release both keys. The Device Keys will blink twice.
4. Press 9 - 7 - 7. The STB key will blink twice.
5. One after the other, press each Device Key you want the Power Key to control, in the order you want them to turn on or off. Each selected Device Key will blink twice after it is pressed.
6. Press OK when done. The STB key will blink three times to indicate success in programming.
For example, to program the Power Key to turn on or off your TV, AUX and STB, in that order with one press of the Power Key, press [STB+OK], [9-7-7], [TV], [AUX], [STB], [OK].

If you want the Power Key to control only one device at a time…
Some people want to press a Device Key, then the Power Key, to turn just that one device on or off.
1. Press and hold the STB key.
2. While holding down the STB key, press OK.
3. Release both keys. The Device Keys will blink twice.
4. Press 9 - 7 - 7. The STB key will blink twice.
5. Press OK. The STB key will blink three times to indicate success in programming.

I think the only way we, the subs, are going to get Verizon's attention is if we all return our Verizon DVR's and just use the regular HD STB's. I have returned mine and also told them why. :mad:

The only problem with that is the standard hd boxes are on back order till the end of this month...ive been trying to upgrade my 2 standard boxes with hd boxes for 2 months now, they wont take any orders till they get stock again...my dvr works ok but still gets hdmi signal drop outs occasionally...

Couldn't agree more! But if enough people call and ask for refunds, it might get their attention as well (by virtue of ALSO costing them money)?!The problem is that not enough people are taking any ACTION at all. They are being rolled by the company. Things are getting worse and not better. Now we have the Guide not being correct in many parts of the country which is new. Add that to the growing list of other problems that have been around for many months without resolution. All the CSR's will tell you is that the problems will be fixed 'soon'. Yeah, right. In dog years maybe where one of my years means seven in theirs.

Yep. It's in the remote manual. I went in the other direction- control both the TV and STB together. The manual is online. You want the 2nd option.

The Power Key
Power turns on or off both your STB and TV when you are in STB mode. (If you have a DVR STB, the DVR will continue to record scheduled programs when off.) However, you can reprogram how the Power Key works.

If you want the Power Key to control multiple devices at once…
1. Press and hold the STB key.
2. While holding down the STB key, press OK.
3. Release both keys. The Device Keys will blink twice.
4. Press 9 - 7 - 7. The STB key will blink twice.
5. One after the other, press each Device Key you want the Power Key to control, in the order you want them to turn on or off. Each selected Device Key will blink twice after it is pressed.
6. Press OK when done. The STB key will blink three times to indicate success in programming.
For example, to program the Power Key to turn on or off your TV, AUX and STB, in that order with one press of the Power Key, press [STB+OK], [9-7-7], [TV], [AUX], [STB], [OK].

If you want the Power Key to control only one device at a time…
Some people want to press a Device Key, then the Power Key, to turn just that one device on or off.
1. Press and hold the STB key.
2. While holding down the STB key, press OK.
3. Release both keys. The Device Keys will blink twice.
4. Press 9 - 7 - 7. The STB key will blink twice.
5. Press OK. The STB key will blink three times to indicate success in programming.
Yes, GeekGirl, That's the way I programmed it but the stb still powers off at the same time a s the Tv.

I have some issues with my Fios box as well...

My DVR does not record certain programs - most work, but one show in particular has problems. "Big Brother" can not be scheduled to record the entire series. Usually it will only record the first show (Sunday), but will not pick up the rest of them even though I select "record series." I have no problems with other shows, just this one. Also sometimes I get a cryptic message that says "delete bumped".

Also I have seen some errors in the program guide. For example last night "Family Guy" was listed at a 90 minute show, when it was only 30 minutes.

...But now I see that I am not alone.

Also I have seen some errors in the program guide. For example last night "Family Guy" was listed at a 90 minute show, when it was only 30 minutes.
...But now I see that I am not alone.

You're definitely not alone! Yesterday was particularly crazy. Frasier, Extra, Still Standing, Two and A Half Men, Jeopardy... all were billed as being 1 1/2 - 2 1/2 hours long. These shows were all on different channels throughout the day. And of course the information on the shows that were ACTUALLY airing was missing. Prior to yesterday, the worst I had seen was the occasional mix-up with the schedule or description of any given show, or the time being off by one hour on a single channel (usually ABC) for one day. But nothing as widespread as yesterday's guide issue! New Amsterdam was actually shown as running from 9-11 on SD and from 9-11:30 on HD (or vice versa, can't recall). Anyway, yesterday's wasn't only unusable, but also messed up my recordings completely.

Hilltop Sailor, I agree that more people need to call/ complain and keep calling. My contract is up for renewal soon, so I'll definitely make even more comments now (so far I've called them about 5 times regarding this problem).
But my guess is that the "average consumer" doesn't complain about it much. Whether that's complacency or indifference, who knows?

Hilltop Sailor, I agree that more people need to call/ complain and keep calling. My contract is up for renewal soon, so I'll definitely make even more comments now (so far I've called them about 5 times regarding this problem).
But my guess is that the "average consumer" doesn't complain about it much. Whether that's complacency or indifference, who knows?

Or possibly (like me), the customers who haven't had any problems don't need to complain. Just pointing out that this seems like it might be a regional problem.

Doug

Or possibly (like me), the customers who haven't had any problems don't need to complain. Just pointing out that this seems like it might be a regional problem.

Doug

Agree. I haven't had any problems with the guide in MA. As an example, I noted that some people couldn't see the last Shuttle launch on the guide, but when I went to copy it, it was there and taped just fine.

I have a HDHomeRun receiving Clear QAM channels over FiOS here in southeastern PA. Channels are primarily local broadcast, mostly HD, very similar to digital OTA I receive through a rooftop antenna, and independent of a set top box.

Before I mess around trying to get Firewire working out of my Motorola QIP 6416-2: (1) Are more channels available that way than with Clear QAM? (2) Will I lose HD on Clear QAM if I return the 6416-2 and get a standard set top box?

Appreciate any comments.

Or possibly (like me), the customers who haven't had any problems don't need to complain. Just pointing out that this seems like it might be a regional problem.

Doug

Of course you needn't complain if you're not having issues. That goes without saying. In my case, the issues I had the first 9 or so months were workable. I still called to make them aware of the problems, but left it at that. The last 3 months, however, have been a mess where my machine/ region/ zip code? is concerned. And that's where I go by "the squeaky wheel gets the grease". ;)

ETA: I wanted to add that of course I wasn't trying to imply that people who are not experiencing issues should call in. And I understand that there are people who don't have any major problems with the DVR. I was one of them for about 9 months, even after we got the new IMG. Don't know what went wrong in December, but it has been very iffy since then.

Before I mess around trying to get Firewire working out of my Motorola QIP 6416-2: (1) Are more channels available that way than with Clear QAM? (2) Will I lose HD on Clear QAM if I return the 6416-2 and get a standard set top box?

(1) If by "that way" you mean more channels via firewire, I don't think so. I believe encrypted channels only go out via the backpanel outputs (minus RF which isn't activated on the HD DVR but is on the regular HD STB but is awful quality).

(2) HD clear QAM is available right from the coax, no set top box required, just a QAM tuner. Clear QAM channels are your locals in SD (typically 2-49, and the upper end of 800) and HD (lower end of 800) plus the music choice or urge music channels. (In Portland, we have two local PBS stations at 865 at 870).

Why not get a non-DVR but still HD set top box (QIP 6200)? What is it you're trying to accomplish exactly? Record clear QAM channels? Watch all HD? "Sling" around the house?

Thanks for the response. I kinda receive the Clear QAM channels you describe. Ten in the 800-range both SD and HD low and high numbers. Then nine channels at 1000-1008. No music found. The HDHomeRun is only digital so no analog channels 2-49.

My desires are modest. Record live TV and HD when available. The HDHomeRun is enough "slinging" with network access to it from multiple computers each having storage and view capabilities.

The QIP-6416 is siphoning off $15.99 per month which might be better used elsewhere. For me its value probably boils down only to watching and recording encrypted but non-premium channels. As an alternative I assume to record any of their programs I could capture them through something like S-Video. But they would be SD only and never HD. And your suggestion of a HD set top box (QIP 6200) would also be necessary to view them in HD.

I was hoping that the Firewire approach would at least add some unencrypted but not broadcast channels.

I use the HD Homerun and am able to record all of my local HD plus WGN to my Vista Media Center setup. I built my own box and am very happy with the results. Last evening we used it to 1) watch part of a "Watch Instantly" movie off of Netflix using the MyNetflix plugin, 2) watch a DVD rented out of a local $1 kiosk, 3) watch recorded HD, and 4) watch a tech podcast recording via TV Tonic.

All in all a *VERY* nice integrated experience. Note that the HTPC was recording two programs while we were watching via both streaming and DVD.

We are on the verge of moving our FiOS TV plan down to "local only" for $12.99 which will give us all of the clear QAM channels we can record to the HTPC. Yes, we will lose a lot of other encrypted stations, but I find that most of that content can be either streamed and/or purchased over the internet. We are going to give that approach a shot anyway.

I am also closely watching Microsoft/DirecTV's future release of a PC DirecTV dual tuner. It is very hard to say whether this will be out late this year or even next year, but promises to be a nice "upgrade" option I will consider down the line for adding the premium channels back to my HTPC setup. There is a possibility, however, that I won't even care by then....

I was hoping that the Firewire approach would at least add some unencrypted but not broadcast channels.Unfortunately all non-local (non-broadcast) channels are encrypted so I think you're looking / hoping for something that doesn't exist.

I finally set up a 5.1 sound system and now that Im using the digital audio out Ive discovered CNN is listed as Dolby Digital but sound only comes from the center channel. All the other channels are either "stereo" or Dolby Digital with sound from at least right/center/left.

Anyone else notice this? Is this FIOS or CNN, just curious.

Very happy otherwise with FIOS.

There was some weird stuff earlier in the week, programs in the guide listed as longer than they are, etc. I unplugged the HD-DVR and let it reboot. Things got back to normal, but I lost a few stored programs from March... things from before march are all still there and intact.

It is as if some software bug crept in for March and is fixed now, but the programs stored during the screwup got dumped with the fix.

This is in MA.

I finally set up a 5.1 sound system and now that Im using the digital audio out Ive discovered CNN is listed as Dolby Digital but sound only comes from the center channel. All the other channels are either "stereo" or Dolby Digital with sound from at least right/center/left.

Anyone else notice this? Is this FIOS or CNN, just curious.

Very happy otherwise with FIOS.

There was some weird stuff earlier in the week, programs in the guide listed as longer than they are, etc. I unplugged the HD-DVR and let it reboot. Things got back to normal, but I lost a few stored programs from March... things from before march are all still there and intact.

It is as if some software bug crept in for March and is fixed now, but the programs stored during the screwup got dumped with the fix.

This is in MA.Unfortunately, TV audio is not at the same level of development as TV video. Yes, the sound from each speaker is great. The problem is that you really never know which speakers it's going to come out of. That is up to the people who produce the show. I can count on real Hollywood movies to give good 5.1 on a regular basis. As for regular TV, who knows? My pet peeve show is the 'Tonight Show with Jay Leno': No center speaker! Jay comes out of the wings. You will gradually learn which shows use which speakers and adjust your ears accordingly. When 5.1 first started, the biggest complaints came from the Monday Night Football shows when the commentators, always on the center channel, could not be heard for long stretches of time because of a technical problem that kept reoccurring. All you could hear was the crowd noise in the surround speakers. Some guys liked having no commentators while others hated it. That has mostly disappeared now.

I finally set up a 5.1 sound system and now that Im using the digital audio out Ive discovered CNN is listed as Dolby Digital but sound only comes from the center channel. All the other channels are either "stereo" or Dolby Digital with sound from at least right/center/left.

Anyone else notice this? Is this FIOS or CNN, just curious.

Very happy otherwise with FIOS.

There was some weird stuff earlier in the week, programs in the guide listed as longer than they are, etc. I unplugged the HD-DVR and let it reboot. Things got back to normal, but I lost a few stored programs from March... things from before march are all still there and intact.

It is as if some software bug crept in for March and is fixed now, but the programs stored during the screwup got dumped with the fix.

This is in MA.
i noticed a few weeks ago that all of the cnn network channels went mono on me also. just south of ya in rhode island.

I finally set up a 5.1 sound system and now that Im using the digital audio out Ive discovered CNN is listed as Dolby Digital but sound only comes from the center channel. All the other channels are either "stereo" or Dolby Digital with sound from at least right/center/left.

Anyone else notice this? Is this FIOS or CNN, just curious.

Very happy otherwise with FIOS.

There was some weird stuff earlier in the week, programs in the guide listed as longer than they are, etc. I unplugged the HD-DVR and let it reboot. Things got back to normal, but I lost a few stored programs from March... things from before march are all still there and intact.

It is as if some software bug crept in for March and is fixed now, but the programs stored during the screwup got dumped with the fix.

This is in MA.

Where is it "listed" as dolby digital? You're probably only going to get true dolby digital on HD stations. In non-HD cases, 5.1-7.1 will be simulated by the processor of your receiver according to what you have it set to, and even then the sound will be dependent on what the TV station is sending.

I have an Onkyo 604 receiver, and I've never had a problem with sound not being as it should on HD or SD stations. (even Leno, as someone mentioned). The only times the sound goes bad are when an HD station starts sending the wrong audio feed, or if they drop down to SD for a period of time.

Where is it "listed" as dolby digital? You're probably only going to get true dolby digital on HD stations. In non-HD cases, 5.1-7.1 will be simulated by the processor of your receiver according to what you have it set to, and even then the sound will be dependent on what the TV station is sending.



Dolby Digital can be 2.0 or 5.1... Once I had my Comcast STB's converted to Digital Only, everything shows up as DD. Most of these are DD2.0 or Dolby Pro Logic. Most of the HD channels are 5.1 and the Premiums have 1 or more channel that is DD5.1. Not sure how Verizon does this, but will find out in 2 weeks when I have it installed.

Yeah, that makes sense. Definitely a long way to go to get audio up to snuff.

I have the HTPC on analog, as there is no digital way to get Bluray/HDDVD TrueHD to transmit better than a 2.1 downmix thanks to the Content producers.

Someday a secure protocol over HDMI 1.3a will become the norm to make them happy and let us hear the damn sound they spent all that money recording and then keeping secret :rolleyes:

My only other peeve at the moment with FIOS is they are slow in adding HD channels. Scifi, History, etc all have HD versions now that I'd love to have.

Yeah, that makes sense. Definitely a long way to go to get audio up to snuff.

I have the HTPC on analog, as there is no digital way to get Bluray/HDDVD TrueHD to transmit better than a 2.1 downmix thanks to the Content producers.

Someday a secure protocol over HDMI 1.3a will become the norm to make them happy and let us hear the damn sound they spent all that money recording and then keeping secret :rolleyes:

My only other peeve at the moment with FIOS is they are slow in adding HD channels. Scifi, History, etc all have HD versions now that I'd love to have.New HD channels for my area "sometime" after 14 April 2008 (the FiOS conversion date to all digital).

New HD channels for my area "sometime" after 14 April 2008 (the FiOS conversion date to all digital).

Any idea or thoughts as to what will be added?
Richmond is to be converted the week before (4/7)... I'm scheduled to be installed on 4/3.

Any idea or thoughts as to what will be added?
Richmond is to be converted the week before (4/7)... I'm scheduled to be installed on 4/3.1. Sorry. Nothing coming from the company on that. I will report when I hear something.
2. Just some friendly advice here since you are starting from scratch: There is a lot of user information hidden in the on screen guide menu. EVERY line needs to be 'drilled down' to get to it all. Enjoy your new installation! :)

That's great news Hilltop.... I should have paid more attention to the mailing they sent out last week :rolleyes:

The "dolby digital" gets displayed by my Logitech Z-5500, I believe which reflects what is being outputed TO the logitech, not what the logitech is generating from it. On most channels it simply says "stereo", on HD and some SD stations it says "dolby digital". Plus you can hear the difference when 5.1 surround is being sent. Like on CBS-HD "Dexter" last night, as he tossed stuff at different angles off his boat, you could hear the splashs in different directions located perfectly with the help of real surround sound.

I read somwhere back in this thread that the 6416 could be completely powered off by holding down the power button (like on a pc). I have not been able to do this. Has anyone had success in turning off the unit, for a hard reboot, this way ?

I'm going through an upgrade cycle, using HDMI devices for the first time. PS3 for BluRay just installed, 2xHDMI receiver (Yamaha 663) purchased but not installed, and HDMI-accepting 1080p projector to be picked this summer.

Since I've got only 2 HDMI inputs (and want to avoid a separate switch): one will obviously be for the PS3/BluRay, but I'm trying to decide which device for the 2nd input. Has anyone noticed a visible difference between watching analog component out versus HDMI out from the QIP6416? I know it's theoretically better to have a pure digital pathway, but is it actually an improvement? FWIW, currently displaying component 1080i on an Infocus X1, which doesn't take digital input, so I can't compare yet.

Because I'd like to use my PC's DVI output on the second HDMI input for easier source switching (compared to VGA direct to projector), and seeing the reports of HDMI problems in this topic, I'm leaning heavily to continuing to use component out from the 6416. Is there a good reason to try to use HDMI instead? One last note, I will be watching a lot more content from the 6416 than from the PC, so if there is a choice, I'd want the 6416 to have the better quality path to the projector if there's a difference. Thanks.

I'm going through an upgrade cycle, using HDMI devices for the first time. PS3 for BluRay just installed, 2xHDMI receiver (Yamaha 663) purchased but not installed, and HDMI-accepting 1080p projector to be picked this summer.

Since I've got only 2 HDMI inputs (and want to avoid a separate switch): one will obviously be for the PS3/BluRay, but I'm trying to decide which device for the 2nd input. Has anyone noticed a visible difference between watching analog component out versus HDMI out from the QIP6416? I know it's theoretically better to have a pure digital pathway, but is it actually an improvement? FWIW, currently displaying component 1080i on an Infocus X1, which doesn't take digital input, so I can't compare yet.

Because I'd like to use my PC's DVI output on the second HDMI input for easier source switching (compared to VGA direct to projector), and seeing the reports of HDMI problems in this topic, I'm leaning heavily to continuing to use component out from the 6416. Is there a good reason to try to use HDMI instead? One last note, I will be watching a lot more content from the 6416 than from the PC, so if there is a choice, I'd want the 6416 to have the better quality path to the projector if there's a difference. Thanks.

kodak, you may run into the same problem I had with the 663. If you hook up your dvr to the 663 using component and your 663 outputs via hdmi, you have to have upconversion on in the 663. I've found that when switching channels (I have a tivo, not the moto box) there is a delay when you switch between SD and HD content on the 663. Maybe this is specific to Tivo but you very well might have this issue. As for your original question about which looks better... I cannot and many others cannot tell the difference between component/hdmi when watching TV.

For the past few months, our DVR has been rebooting itself, mostly at random. After it reboots, it doesn't run back on, so any recordings it is in the middle of get cut off, and don't resume afterward. After severl consecutive weeks of missing the lsat 39 minutes of the same show, I finally Called Verizon the other day. They sent a reset to the box (I don't know if that's any different from pulling the power cord - which I've tried numerous times). They are also giving me a credit for the DVR for one month, and told me that they expect to get a new shipment of DVRs in early April. The lady told me that she was told the new DVRs will not have the reboot problem (She didn't know if it was just a firmware thing, or if the new ones will be upgraded hardware as well - she suggested I call back in early April to find out).
Today, there was a message on our phone from Verizon Tech Support, letting me know that they know about the problem I reported, and that it is a widely reported problem. They expect it to be fixed in my area (VA/DC/MD) on April 15th. I assume that means a firmware upgrade.
I will still call back to find out if the new boxes are available, and if they have improved recording capacity. I don't want to swap boxes (and re-do my 30 or so series recordings) unless there are better specs on the new box.

That's very interesting, noamparn - I've seen the same thing periodically for the past few months. Hopefully the latest fix will actually fix it!

For the past few months, our DVR has been rebooting itself, mostly at random. ...


My two HD DVRs reboot at least once a day. I'm going to call them for a credit as well.

I've actually connected my ancient first generation Tivo to the cable to at least have a backup for the programs that are on analog channels. But even those are going away in a few months.

Scott

Never had a problem with my hdr and i've owned it for about a year. I'm in the market for upgrading my other 2 standard stb to regular hd boxes, so i called verizon the other day, and 1 rep swore there was no eta on the new stock of boxes, in fact she was really ignorant. When i asked for a supervisor she refused. I hung up with her and called back and a good rep told me that any day they will have stock, she took my name down and said as soon as they come in she will ship me and she will call when they are shipped. you can call verizon and speak to 5 different reps and each 1 will have a different story...i used to work for verizon and i left that company because they were so disorganized and treated their customers like poop. Every big company is a bit disorganized but , verizon takes the cake! Well hopefully that good rep wasn't just shining me on....we will see!

For the past few months, our DVR has been rebooting itself, mostly at random. After it reboots, it doesn't run back on, so any recordings it is in the middle of get cut off, and don't resume afterward. After severl consecutive weeks of missing the lsat 39 minutes of the same show, I finally Called Verizon the other day. They sent a reset to the box (I don't know if that's any different from pulling the power cord - which I've tried numerous times). They are also giving me a credit for the DVR for one month, and told me that they expect to get a new shipment of DVRs in early April. The lady told me that she was told the new DVRs will not have the reboot problem (She didn't know if it was just a firmware thing, or if the new ones will be upgraded hardware as well - she suggested I call back in early April to find out).
Today, there was a message on our phone from Verizon Tech Support, letting me know that they know about the problem I reported, and that it is a widely reported problem. They expect it to be fixed in my area (VA/DC/MD) on April 15th. I assume that means a firmware upgrade.
I will still call back to find out if the new boxes are available, and if they have improved recording capacity. I don't want to swap boxes (and re-do my 30 or so series recordings) unless there are better specs on the new box.

The tech called again today, to make sure I received the message yesterday (his phone connection yesterday wasn't that great). I verified that it will be a firmware upgrade.
I also verified that the new shipment of HD DVRs will be the same model (QIP-6416 with the same recording capacity as now) with the new (bug fix) version of the firmware.
I asked if the new firmware will have the ability to expand the storage space.
He said that this next version won't, but he was told that they are working on it, probably by enabling the USB port, in the future. He didn't have a firm date for that, though.

If they are expecting the re-boot problem to be fixed April 15th it sounds to me it is part of FIOS going all digital April 14th. Maybe the 14th as part of going digital new software will be sent out? I'm curious what kind of fiasco we can expect:eek:.

Bill

I've actually connected my ancient first generation Tivo to the cable to at least have a backup for the programs that are on analog channels. But even those are going away in a few months.

I'm not sure whether this has been quoted before in this thread, but Vz is actually switching to digital sooner rather than later:
http://www22.verizon.com/content/fiostv/godigital.html?LOBCode=C&PromoTCode=DIG01&PromoSrcCode=S&POEId=VU1SP
So your Tivo work-around may soon end.

A Tampa paper recently published an article on Vz's woes, and there are lot of interesting comments below. If anyone's interested:
http://www2.tbo.com/content/2008/mar/26/customer-troubles-fill-verizons--box/?news-breaking
I'm surprised there is no mention of the DVR issues in any of the responses (or at least not in any I've managed to read).

Sooner is right, this month. If you check your messages in the guide, they've been offering a free digital adapter since 2/21, stating for a limited time. Now, yesterday I saw an ad on TV with the same offer, through June 21st.

I'll believe it when I see it...

Sooner is right, this month. If you check your messages in the guide, they've been offering a free digital adapter since 2/21, stating for a limited time. Now, yesterday I saw an ad on TV with the same offer, through June 21st.

We haven't had that msg/ offer here yet (tampa), but I'm guessing we'll see it soon. I'm debating replacing one of my STBs with a free one, since I barely use that TV (guest room).

OT: I did find a message that they're getting rid of two channels, IMF and AZN. Can't say I'll miss those, but I'm guessing somebody will.

We haven't had that msg/ offer here yet (tampa), but I'm guessing we'll see it soon. I'm debating replacing one of my STBs with a free one, since I barely use that TV (guest room).

OT: I did find a message that they're getting rid of two channels, IMF and AZN. Can't say I'll miss those, but I'm guessing somebody will.

They are "getting rid" of them because the channels will no longer exist, they are ceasing operations.

Can someone point (link) me to the thread or site that has the FAQ list of all known issues and workarounds/solutions for these QIP's from Fios? I read through it once, thought I bookmarked it, but now I can't find it.

Thanks.

Sooner is right, this month. If you check your messages in the guide, they've been offering a free digital adapter since 2/21, stating for a limited time. Now, yesterday I saw an ad on TV with the same offer, through June 21st.

I ordered my three free digital adapters yesterday. They are supposed to be self-install, and I call to activate them once I hook them up.

I ordered my three free digital adapters yesterday. They are supposed to be self-install, and I call to activate them once I hook them up.
That's interesting, when I ordered they told me one FREE adapter per household.
You might want to confirm that you're getting the other 2 @ N/C.

Does the analog signal (AV1) become disabled when using a digital signal (HDMI) on this box? Does anyone know?

I am trying to hook this up to a Samsung DVD Recorder and I'm not seeing a screen.

BTW...I have the Verizon FiOS QIP6416-2

That's interesting, when I ordered they told me one FREE adapter per household.
You might want to confirm that you're getting the other 2 @ N/C.

You guys are "lucky" to be going through conversion to get free adapters. When FiOS TV cranked up here in Nov., it started as all-digital, so no conversion needed. I have to pay the $3.99/mo. for a digital adapter for one TV and $4.99/mo. for the 6200 (I think that's the non-HD big-box designation - I'm away from home right now) that does the digital/analog conversion as well as provide the IMG.

Also, I don't believe your conversion is at all connected to any new HD channels. We have the same national HD lineup as everyone else given our digital environment. We are looking forward to some additional HD under the 2ndQ 2008 promise by Verizon. But that's probably later in the Q than sooner, IMO.

Anyone know what the delay of service in the SO CAL areas Indio, Palm Desert etc is? We have FIOS Internet but no Video and Verizon does not say anything.
Thanks
Eugene
PS
The nearrest feed is Banning.

I ordered my three free digital adapters yesterday. They are supposed to be self-install, and I call to activate them once I hook them up.

My three digital adapters came yesterday.
I opened the first one up, and plugged it into the first TV (actually, the TV card in my PC).
Per the instructions, I went to the web page to activate. I punched in the activation code and my ZIP code, and clicked "Activate." I was surprised to see that it said it was activating all three boxes, not just the one I had plugged in.
A few minutes later, that box was active and working.

I unplugged it to move it upstairs, and unpacked the second one. This one didn't have its own activation code, so I guess I was supposed to hook them all up first, THEN do the activation (nothing in the instructioons said to make sure they were all hooked up before activating.

The second box didn't come up. It turned on, but the screen was black. I tried to do the online activation again, but it told me the box was already activated.

I left that box where it was, and decided to unpack and hook up the third box before calling. I would give the second box some time, in case it decided to come up.

When the third box acted just like the second one, I called Verizon. After only a few minutes in the queue, I reached a technician who was very helpful (and friendly, too!). She first tried to re-send the activation code to the second box. The box would reboot, but wouldn't activate. She tried that a few times, then tried the same thing on the third box. No luck.
She finally decided to try the refresh" command instead. That worked, and it only took a few minutes for the box to come up.
She did the same for the third box, and it came up, as well. She told me this is the same command I should be able to send from the "My Account" page, where it lists the boxes. (of course, it coulndn't bringup my listing last night for some reason).
I also confirmed with her that there is no charge for the three boxes, because they are dropping the Analog.

Lessons learned:
1) If you get multiple boxes for a self-install, hook them all up before activating via the web.
2) If the box was already activated, but isn't active, ask the technician to send a "refresh" command to the box.

I also confirmed with her that there is no charge for the three boxes, because they are dropping the Analog
Where are you located ? Here on L.I., NY I called again yesterday because Vzn is screwing up my shipping address (been trying to correct it for 20yrs-but that's another story) and the first adapter was returned to them by UPS as undeliverable. When I ordered again, again I was told EMPATICALLY that it was one adapter per household. Maybe it varies by region.

BTW, were they shipped via UPS or another carrier ?

Where are you located ? Here on L.I., NY I called again yesterday because Vzn is screwing up my shipping address (been trying to correct it for 20yrs-but that's another story) and the first adapter was returned to them by UPS as undeliverable. When I ordered again, again I was told EMPATICALLY that it was one adapter per household. Maybe it varies by region.

BTW, were they shipped via UPS or another carrier ?

We got up to three in Richmond VA and yes you do need them plugged p when you activate or you will have to make a call.

Does the analog signal (AV1) become disabled when using a digital signal (HDMI) on this box? Does anyone know?

I am trying to hook this up to a Samsung DVD Recorder and I'm not seeing a screen.

BTW...I have the Verizon FiOS QIP6416-2

Anyone???

Anyone???

Works fine for me. I have HDMI plugged into the tv, have s-video going into a dvd recorder, and have composite video going through the wall to a smaller tv on the other side of the wall.

We got up to three in Richmond VA and yes you do need them plugged p when you activate or you will have to make a call.

Did you get a letter, call, or from web?

I'd like to get a couple of these (free), but my install keeps getting pushed out - was supposed to be 3/20, but now looks to be 4/16.

verizon has a downtime garantee its 48 hours so press them about ur downtime make them credit ur account

Anyone know what the delay of service in the SO CAL areas Indio, Palm Desert etc is? We have FIOS Internet but no Video and Verizon does not say anything.
Thanks
Eugene
PS
The nearrest feed is Banning.

Not from the area, but I had the same issue in Mass. The problem here was that the town had granted Comcast a monopoly on wired cable TV, and was waffling on granting FIOS a TV license. We held several town meetings and pretty much forced the issue; the whole process took about six months. It may be (I don't know what the issues are in CA) that the local politicos are not allowing this or it has to go through a process.

I got in touch with Town Hall to get the ball rolling, asking the same question: why don't I have FIOS tv service? It eventually was approved. BTW Comcast showed up for one of the meetings.

Did you get a letter, call, or from web?

I'd like to get a couple of these (free), but my install keeps getting pushed out - was supposed to be 3/20, but now looks to be 4/16.
When you get the service, check "messages" in setup and you will see the offer w/an 888 # to call. The offer is good until June 20th and they just started advertising it on TV, here in NY.

We got up to three in Richmond VA and yes you do need them plugged p when you activate or you will have to make a call.

What method did Vzn use to ship these to you ?

Where are you located ? Here on L.I., NY I called again yesterday because Vzn is screwing up my shipping address (been trying to correct it for 20yrs-but that's another story) and the first adapter was returned to them by UPS as undeliverable. When I ordered again, again I was told EMPATICALLY that it was one adapter per household. Maybe it varies by region.

BTW, were they shipped via UPS or another carrier ?

Mine were shipped UPS.

I have experienced many of the same problems others have.

1. Box rebooting at random times, sometimes in the middle of a recording.
2. Guide being messed up. Last week for a few days it was showing that movies that were 2 hours and shows that are 1 hour long as being 5 and 6 hours long on the guide. The guide sometimes messes up the proper time every so often as well saying its a different hour then it really is.
4. Things set to record sometimes just won't record at all
5. I get the exclamation point noting a conflict sometimes where none exists
6. Sometimes it will start to record but then stop. Every so often I select a movie and it only stored 10 seconds for some reason or a minute. I have no idea why it does this, unless it rebooted at that time.

I am also angered that they won't enable the USB port. There is no excuse for this with an HD-DVR and such little storage space. We should not have to spend $400+ for a Tivo box. We pay enough each month for our Fios. I think its criminal that the box has the function but they don't spend the time and money to enable it so we can add capacity on our own. Even if they did we would still be stuck with all the other problems anyway.

Mine were shipped UPS.
Not to mention you received them in three days ! It's already been a week and a no show yet.

Not to mention you received them in three days ! It's already been a week and a no show yet.Have you tried tracking your shipment on the internet? It's free and easy to do.

Have you tried tracking your shipment on the internet? It's free and easy to do.
Hilltop...I'd love to but to do that you need a tracking # and I can't get it from Vzn. They flat out state that they don't have them to give to the customer.

I have experienced many of the same problems others have.

1. Box rebooting at random times, sometimes in the middle of a recording.
2. Guide being messed up. Last week for a few days it was showing that movies that were 2 hours and shows that are 1 hour long as being 5 and 6 hours long on the guide. The guide sometimes messes up the proper time every so often as well saying its a different hour then it really is.
4. Things set to record sometimes just won't record at all
5. I get the exclamation point noting a conflict sometimes where none exists
6. Sometimes it will start to record but then stop. Every so often I select a movie and it only stored 10 seconds for some reason or a minute. I have no idea why it does this, unless it rebooted at that time.

I am also angered that they won't enable the USB port. There is no excuse for this with an HD-DVR and such little storage space. We should not have to spend $400+ for a Tivo box. We pay enough each month for our Fios. I think its criminal that the box has the function but they don't spend the time and money to enable it so we can add capacity on our own. Even if they did we would still be stuck with all the other problems anyway.I totally agree with how you feel. I felt the same way. The players can never win a fight with the Commish. I gave up and went with a TiVo S3 because, as the commercial says, the peace of mind I now have is "priceless". :D

Hilltop...I'd love to but to do that you need a tracking # and I can't get it from Vzn. They flat out state that they don't have them to give to the customer.That has not been my experience so I just called the FiOS tech support line and asked if they had changed their policy. The CSR said they had not. They can give you the UPS tracking number about 24 hours after the order goes in. The only delay is in how long it takes to get the number from UPS. Hope this helps.

That has not been my experience so I just called the FiOS tech support line and asked if they had changed their policy. The CSR said they had not. They can give you the UPS tracking number about 24 hours after the order goes in. The only delay is in how long it takes to get the number from UPS. Hope this helps.Just called them and was told NO. Can you please tell me the phone # you called ?:confused: I called the "tech" # 888-553-1555 and got nowhere.

Edit: Plus, what phone prompts did you select to get to the csr that told you this ?

Edit#2:Just called the "digital" # again (888-463-4448) and the csr showed the adapter billed to my account on the 28th (no credit though). Even with the help of a supervisor ,he couldn't tell me if the order was even shipped, if so when, or a tracking #. This is important because they insist on using the WRONG town in my service address (and no matter what I do I can't get it corrected-billing address is correct of course !) so I'll never get it unless I have the TN in order to contact UPS and correct the town. Vzn just never ceases to amaze me with their ineptitude. BTW, was on the ph for 45 min and got suspiciously disconnected. With all the other problems w/the HD DVR wife is mad and wants us to go back to D*.

Hi ALL,

Could someone post which phone number they called to get the free adaptor. I tried tech support but they didn't seem to know anything about it. If you call new orders the wait time lately has been very long. Who was called and what selections were used in the phone tree to get to someone you can request the free adaptors from.

Thanks,
Gerry

Hi ALL,

Could someone post which phone number they called to get the free adaptor. I tried tech support but they didn't seem to know anything about it. If you call new orders the wait time lately has been very long. Who was called and what selections were used in the phone tree to get to someone you can request the free adaptors from.

Thanks,
Gerry
Uhh...see above post , edit #2

Just called them and was told NO. Can you please tell me the phone # you called ?:confused: I called the "tech" # 888-553-1555 and got nowhere.

Edit: Plus, what phone prompts did you select to get to the csr that told you this ?

Edit#2:Just called the "digital" # again (888-463-4448) and the csr showed the adapter billed to my account on the 28th (no credit though). Even with the help of a supervisor ,he couldn't tell me if the order was even shipped, if so when, or a tracking #. This is important because they insist on using the WRONG town in my service address (and no matter what I do I can't get it corrected-billing address is correct of course !) so I'll never get it unless I have the TN in order to contact UPS and correct the town. Vzn just never ceases to amaze me with their ineptitude. BTW, was on the ph for 45 min and got suspiciously disconnected. With all the other problems w/the HD DVR wife is mad and wants us to go back to D*.
Q1&2.
The 1-888-553-1555 number is what I called. The first CSR I talked with (which is at the lowest level) told me what I printed above. This is the same info I have always received and it has always worked without a problem for me.
Q3.
It certainly sounds like you are getting the royal run-around. Since you live in a different state than I do, you obviously have a different situation and are being routed to a different CSR center than I use. I am usually sent to the Hampton, VA center which gives outstanding support. Here in Virginia, FiOS has what is called the Customer Care desk or as some call it the Customer Ombudsman. This is who you call when you have problems such as yours. During the initial FiOS installation, the installer gives the homeowner a card with the Customer Care desk number on it and tells you how to use the desk if needed. I either call that number or ask the tech support CSR Supervisor to patch me over to that desk. Your state may not have this function yet. All of the workers at this number are previous supervisors who really know the system and have the contacts and horsepower to make things happen by breaking through all the red tape. I called this desk shortly after joining FiOS and I discovered that all of my Verizon accounts had me listed under different names even though they all had the same central account number, home phone number and address. Luckily and amazingly, there were no billing issues associated with this problem; just the wrong names which really caused a lot of confusion whenever I called them with a problem and the CSR's went through the usual security questions before talking with me about my problem (UGH!). As a last resort, if I were in your position: (1) I would request that FiOS schedule an in-home tech visit to install your part and that it be a free visit since you are not at fault; (2) I would go, in person, to my nearest Verizon office (even if it is only a wireless sales office) and ask to speak with the office manager. The manager should be able to put you in contact with someone who can actually help you. The main point I would make in my argument for help is the wrong service address problem. This should be an easy fix for the Billing Dept. It will take 2 billing cycles before the fix is properly displayed on your statement. That they cannot fix this is inexcusable! Good luck!

Thanks Hilltop.....all good advice/info !

Damnedest thing... start up a recording this morning and the DVR immediately reboots. Instead of coming back it started downloading something. After that it started hunting through frequencies, and then displaying E11, E02 and E07 codes and looped through the frequencies again. I pulled the power several times, called my verizon tech buddy who had no idea, tried moving the box to different rooms. Finally pulled the plug enough that it gave me something different and had a blank screen and would turn on but I'd get no screen. Let it sit and played video games for a few hours... all of a sudden around 4:30 there's a click and suddenly it's all working again... whatever.

Damnedest thing... start up a recording this morning and the DVR immediately reboots. Instead of coming back it started downloading something. After that it started hunting through frequencies, and then displaying E11, E02 and E07 codes and looped through the frequencies again. I pulled the power several times, called my verizon tech buddy who had no idea, tried moving the box to different rooms. Finally pulled the plug enough that it gave me something different and had a blank screen and would turn on but I'd get no screen. Let it sit and played video games for a few hours... all of a sudden around 4:30 there's a click and suddenly it's all working again... whatever.

Sounds like it could not find a signal coming into the house. Did you confirm you had service in any other rooms that may have boxes? Could be that you lost your video signal.

Here is a list of boot code errors:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Boot_Error_Codes

Sounds like it could not find a signal coming into the house. Did you confirm you had service in any other rooms that may have boxes? Could be that you lost your video signal.

Here is a list of boot code errors:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Boot_Error_Codes

Yeah, I know what the errors meant. The other boxes in the house were working just fine, including another DVR. Who knows...

Yup... my DVR box reset itself yesterday. All recorded programs are wiped out. Add it to the long list of issues.

Jayman,
I called VZ at the number they broadcast over FiOS TV.
I'm at work, but can PM you the number later today.
nw

Not to mention you received them in three days ! It's already been a week and a no show yet.

shadowcaster,
Call and reorder.
I ordered earlier and they took the order on paper with the comment they would enter them when there system was up and running.
I never got the boxes, so I called again and the rep said they would just reorder.
I didn't just fall off the cabbage truck:cool:. I'm sure they never entered in the first order.

nw

I've looked through the threat, but cant find instructions on how to set the STB to output. I have a 1080p television. Does anyone know where I can find this info? Much appreciated

Search for "setup menu".

Start with the STB ON, then access by hitting "Power, Select, Menu" in quick succession on the front panel.

The STB will output in either 720p or 1080i. You want 1080i. The only difference between 1080i and 1080p is the refresh rate. There's no programming material in 1080p, so you're all set.

Search for "setup menu".

Start with the STB ON, then access by hitting "Power, Select, Menu" in quick succession on the front panel.

The STB will output in either 720p or 1080i. You want 1080i. The only difference between 1080i and 1080p is the refresh rate. There's no programming material in 1080p, so you're all set.

Thank you. I have done this after finding the instructions elsewhere. When I switch between SD and HD content, there is still a green flash on the screen and it takes a while to switch (I am not sure if this is the green bar Ive seen referenced in an earlier post). On my previous STB (SA8300), I was able to get rid of this delay by setting the output.

Also - do you suggest programming the "set up" menu to 480i or 480p?

Thank you in advance for the help!

When I switch between SD and HD content, there is still a green flash on the screen and it takes a while to switch (I am not sure if this is the green bar Ive seen referenced in an earlier post). On my previous STB (SA8300), I was able to get rid of this delay by setting the output.

In the setup menu there is a setting called 4:3 override that determines how the Motorola box outputs SD signals. If you choose "off," the SD will be upscaled to the HD resolution you chose, either 1080i or 720p. That will eliminate the resolution shift when switching between SD and HD channels. That's what's causing the flash and delay.

Some people prefer 480i, which lets the set do the signal processing instead of the Moto box. Others pick 480p, usually because their sets don't take an interlaced signal over HDMI.

I prefer "off" because it doesn't seem to hurt image quality on my display and it makes channel changing smoother.

In the setup menu there is a setting called 4:3 override that determines how the Motorola box outputs SD signals. If you choose "off," the SD will be upscaled to the HD resolution you chose, either 1080i or 720p. That will eliminate the resolution shift when switching between SD and HD channels. That's what's causing the flash and delay.

Some people prefer 480i, which lets the set do the signal processing instead of the Moto box. Others pick 480p, usually because their sets don't take an interlaced signal over HDMI.

I prefer "off" because it doesn't seem to hurt image quality on my display and it makes channel changing smoother.

Thank you!

There are like 108 pages to this post, and I was hoping to not have to read the entire thing, but could anyone out there tell me if they had success swapping the HDs in the QIP6416-2 with a larger drive? 160gb just is no where near enough for us. I was thinking of snagging a 750gb drive. I can see the drive in there now...its a Seagate DB35.3, which from what I can tell isn't even made anymore (smallest in this line on the Seagate site is a 250gb).

My guess is that I should be able to take the 160gb drive out, hook both to a PC and use something like Ghost or PING to copy the partition off the 160gb to the 750gb, then expand the partition to fill the drive completely. This is baring any BIOS issues that may come up.

If anyone has done this, please let me know your results and what drive you used. I am thinking about a Western Digital Caviar SE16 WD7500AAKS (http://www.newegg.com/Product/Product.aspx?Item=N82E16822136131), which is 7200 RPMs and 750gb SATA 3.0.

Nope, can't be done. Even with the bigger drive the Moto will format it to a max of 160gb.

Nope, can't be done. Even with the bigger drive the Moto will format it to a max of 160gb.

Wow! Well, that just sucks! And I take it in true Verizon fashion they have also disabled the external FireWire plug?

You got it. What everyone would like is for them to enable the USB port for an ext drive.

You got it. What everyone would like is for them to enable the USP port for an ext drive.

So, even if you partition and format the drive prior to inserting, it will re-partition/reformat to 160gb anyways? Thats just retarded.

Yes, it is.

So, even if you partition and format the drive prior to inserting, it will re-partition/reformat to 160gb anyways? Thats just retarded.

no thats proprietor control, you pay for the service and they make the rules...i cant complain though they have yet to bill me for my on demand movies for the last 8 months...lol

does anyone know if FiOS via the 6416 passes SD/HD content at its native resolution, or do you have to force everything at 1080i or 720p through the user menu? i'd like to not have the box doing the converting if possible.

thanks.

does anyone know if FiOS via the 6416 passes SD/HD content at its native resolution, or do you have to force everything at 1080i or 720p through the user menu? i'd like to not have the box doing the converting if possible.

thanks.

I've had a motorola DCT-6412, and DCH-3416 (Comcast), and both are forced to 1 resolution. I imagine its the same for the 6416 (Verizon), but will let you otherwise on the 16th when I have FiOS installed.

I think the S/A boxes, as well as the Tivo-HD hardware will allow native resolution.

does anyone know if FiOS via the 6416 passes SD/HD content at its native resolution, or do you have to force everything at 1080i or 720p through the user menu? i'd like to not have the box doing the converting if possible.

thanks.

It does NOT pass native resolution...forced 1080i/720p through menu.

It does NOT pass native resolution...forced 1080i/720p through menu.

thanks. :(

I was having several problems with my cable box. I now leave the cable box powered on 24/7 and all the problems have stopped. I went a couple weeks without any problems. So just for a test I turned the power off one night. The next day when I turned my tv on I was getting sound and no picture. I rebooted the box which solved the problem. I've never powered it off since and its been problem free!

Hello all. New to AVS, seeking your help. Here's our setup...Moto 6416-2 to Pioneer 1130HD, using HDMI. Worked perfectly from June 07 until last week. Now I can only see approx 3 seconds worth of perfect HD video/audio, the screen flashes bright green, and then no video. Also see this error message - "HD Content Protection has been compromised, please use component cables." Replaced 6416, new HDMI cable, even tried 2nd HDMI input on TV, still same problem. Pioneer thinks its a Verizon issue, last Verizon tech I spoke with thinks it may be a Moto firmware issue. Any ideas?

I've had a motorola DCT-6412, and DCH-3416 (Comcast), and both are forced to 1 resolution. I imagine its the same for the 6416 (Verizon), but will let you otherwise on the 16th when I have FiOS installed.

I think the S/A boxes, as well as the Tivo-HD hardware will allow native resolution.Yes, the TiVo S3 HD does Native.

Hello all. New to AVS, seeking your help. Here's our setup...Moto 6416-2 to Pioneer 1130HD, using HDMI. Worked perfectly from June 07 until last week. Now I can only see approx 3 seconds worth of perfect HD video/audio, the screen flashes bright green, and then no video. Also see this error message - "HD Content Protection has been compromised, please use component cables." Replaced 6416, new HDMI cable, even tried 2nd HDMI input on TV, still same problem. Pioneer thinks its a Verizon issue, last Verizon tech I spoke with thinks it may be a Moto firmware issue. Any ideas?

Whats your location? A few places got an IMG update last week, go to Setings/System Info and see if you are at build 5.76. If you are, you got the update, and if the problem started occurring after the update I think that could be the problem(new bug introduced by update).

Whats your location? A few places got an IMG update last week, go to Setings/System Info and see if you are at build 5.76. If you are, you got the update, and if the problem started occurring after the update I think that could be the problem(new bug introduced by update).

Hmmm...we're in Massachusetts - suburban Boston. Build 5.68.

Whats your location? A few places got an IMG update last week, go to Setings/System Info and see if you are at build 5.76. If you are, you got the update, and if the problem started occurring after the update I think that could be the problem(new bug introduced by update).

I believe the main purpose of that new build was simply to fix a buffer overflow issue with series names longer than 20 characters that was causing reboots.

I know it's a common request, but is there any word from Verizon about allowing additional storage on the dvr (external hard drive). The Boston area is supposed to be getting a whole bunch of new HD channels soon and I don't see how I'll be able to record them all with the space I have. Just wondering if there's been any update?

I know it's a common request, but is there any word from Verizon about allowing additional storage on the dvr (external hard drive). The Boston area is supposed to be getting a whole bunch of new HD channels soon and I don't see how I'll be able to record them all with the space I have. Just wondering if there's been any update?

I'd answer you, but all you'd have to do is read a page back and you'd have your answer, so you're neglect in reading just a little or searching the word "external" on this thread is a bit lazy :P

It does NOT pass native resolution...forced 1080i/720p through menu.

Darn it. This was exactly what I came here to find out. I work with SA boxes at work (cable company) and I am consistently disappointed with the Motorola I have at home with FIOS. Customers just kill me when they complain about the 8300HD/HDC. I want to say "at least we don't have Motorola boxes". :(

I kind of like the SA boxes with Sara. They're friendly and they work well, and the menus are pretty clean and easy to use. The new guide/menu software on this FIOS box is really cluttered and the DVR record functions are sort of disabled and badly implemented. Do you guys find it very difficult to record a series that isn't running new episodes? Also, our series manager on this box is a complete debacle.

ok gents verizon has stock on new hd boxes. i just got the call today that they are shipping my reg hd boxes 2 of them tomorrow. supposedly they are already set up and I don't have to activate them. I say...awesome! that rep i spoke to wasn't shttng me....I'm suppose to send them back my standard boxes with a return receipt enclosed, now i will have hd in every tv room....i wonder if those new boxes will be digital ready?....sure hope they increase their hd channel capacity soon.

I kind of like the SA boxes with Sara. They're friendly and they work well, and the menus are pretty clean and easy to use. The new guide/menu software on this FIOS box is really cluttered and the DVR record functions are sort of disabled and badly implemented. Do you guys find it very difficult to record a series that isn't running new episodes? Also, our series manager on this box is a complete debacle.

I've used the SA boxes for many years with Cablevision and much prefer the Motorola boxes to those. I like the new software too that FIOS provides, so I guess we all differ.