Think you're right FadeToOne. I'm in Nothern NJ and have 5.76 build now. No noticeable changes.

Wow! Well, that just sucks! And I take it in true Verizon fashion they have also disabled the external FireWire plug?
No, you are able to get signal from 6416-2 FireWire port.

Hello,

I have the Motorola QIP6416-2. I love the picture quality, but I've noticed the following bugs with this system. I come from DirecTV to FiOS, so here is what I noticed:

Audio / Video sync problems: Varies from channel to channel. It is worse on HD channels. Sync problem is on live and recorded programs. S-Video and RCA Video out have the same delay problem.

Frame skipping: Every minute or two, the picture will freeze for one frame on a consecutive frame, and then skip a frame to catch up. This is most noticeable when the camera pans or during action shots.

DVR: Sometimes when you play a new show for the first time, it starts in the last 30 seconds. Why?

DVR: When you tell it to not record repeats, it still records the same show over and over, making you have to delete reruns manually from Series Recordings. Very annoying!

DVR: When watching a recorded program that is still recording, when you get to the end, and hit Info, the screen does not give you the option to delete the program. You have to go back in through DVR.

Picture Quality: Normally great - but we get some occaisional digital artifacts, usually at least once every program.

Audio: In addition to the audi-video sync problem, programs will have the audio skip out for seconds or minutes at a time - usually happens once every 5 -10 recordings.

All said, we are ready to go back to DirecTV and try their HD programming.
Am I the only one to have these problems? The quality is great, but unless I have a buggy HD DVR tuner, it seems FiOS rushed to the market without testing and troubleshooting enough.

They have re-initialized the box, but to no benefit. Same problems.

Thanks,

Mike

Let me know how the direct tv HD looks. I have had constant reboot problems on my 6416-2. It will reboot itself and in my case usually when my wife is watching something. Not good if i want to keep Verizon. Anyways today it reboot itself twice in an hour and a half. I usually call Verizon once a month and make them log it, so today when i called them they pulled up the record. The agent suggested that the STB's have issues when going through a shared power source ie. Power strip with a surge suppressor. He suggested that i put my 50inch Sony LCD on one power source in the outlet and the STB in the other. I find that very hard to believe, it also leaves no power for the HD Receiver, or DVD. I told him this was not a good solution, he decided to replace the STB. I cannot believe that Verizon expects that their STB runs standalone on power.

I love the picture quality of FiOS, but I can't put up with such a crappy tuner anymore. Can someone tell me if this is just a bad tuner or is all of FiOS like this?

Unless there is a fix soon, I'm probably going back to DirecTV.

I love the picture quality of FiOS, but I can't put up with such a crappy tuner anymore. Can someone tell me if this is just a bad tuner or is all of FiOS like this?

Unless there is a fix soon, I'm probably going back to DirecTV.

I haven't had your issues, but if you are really unhappy with it, try the Tivo route. Either the TivoHD or S3 machines are good, reliable and overcome some of the complaints people have with the Verizon DVr's. I am fine with the regular HD DVRs, but cable cards and a Tivo may be the way to go for you.

I love the picture quality of FiOS, but I can't put up with such a crappy tuner anymore. Can someone tell me if this is just a bad tuner or is all of FiOS like this?

Unless there is a fix soon, I'm probably going back to DirecTV.

I am a Motorola STB Engineer typing up this post while I'm actually sitting in the lab. I have a QIP6416-2 right in front of me. Check your OSD for the version of firmware you're running and I will try to recreate some of your issues and get back to you.

spyromike
I too have the lip sync problem.
nw

I am a Motorola STB Engineer typing up this post while I'm actually sitting in the lab. I have a QIP6416-2 right in front of me. Check your OSD for the version of firmware you're running and I will try to recreate some of your issues and get back to you.

kjud,
I'll do the same when I get home.
Some stations HD usually are much worse than others.
I have assumed it was a broadcast issue, but if it were, I would think it would have been addressed.
Thanks for coming on the forum and don't get too upset if some flames appear.
nw

I am a Motorola STB Engineer typing up this post while I'm actually sitting in the lab. I have a QIP6416-2 right in front of me. Check your OSD for the version of firmware you're running and I will try to recreate some of your issues and get back to you.

Here is my info:

Release: 1.0.4
Build: 05.76
Data Object File: odc_0064
Platform ID: QIP-6416 P2
Unit Address: 000-10975-54370-096
Guide Data Days Available: 14
IP: 192.168.1.104
EPG REgion: 3404
Network Status: Online

Thank you very much for your time.

Mike

kjud,
I'll do the same when I get home.
Some stations HD usually are much worse than others.
I have assumed it was a broadcast issue, but if it were, I would think it would have been addressed.
Thanks for coming on the forum and don't get too upset if some flames appear.
nw

No problem, and no worries about the flames. People spend a lot of money to get their home system set up and you want it to work properly.

Some of the issues I will be able to help on and some I won't. As I mentioned before, I work for Motorola on the STBs right now, but before this I worked for ATI/AMD in their DTV department working on HDTV decoder chips so I have a relatively decent background when it comes to this stuff.

First thing I wanted to know, and forgive me if you've already answered some of these questions already, I haven't had time to read through all the posts, is what TV do you have? Some of the artifacts you're seeing might be related to the TV and not the STB. Deciphering between the two can be a hassle sometimes, but it will be good for your knowledge.

Just got back from lunch and I am going to be busy today, so if I don't get you answers right away, please be patient as I do have to earn a paycheck :)

Also, I'm assuming you're connecting the STB to the TV with HDMI. Correct me if I'm wrong about this.

The tuning issue sounds like it could be the STB. That is the first one I'm going to look into. The DVR stuff sounds like an application functionality and I'm going to try and do the same thing you described and see if I can reproduce it. If I can, I will ask around and find out why this may be, if there's a fix or plan for a fix, or if there's a technical reason why the app functions the way you are seeing it.

Again, I won't be able to get back to you right away but I will.

Here is my info:

Release: 1.0.4
Build: 05.76
Data Object File: odc_0064
Platform ID: QIP-6416 P2
Unit Address: 000-10975-54370-096
Guide Data Days Available: 14
IP: 192.168.1.104
EPG REgion: 3404
Network Status: Online

Thank you very much for your time.

Mike

When you bring up the OSD, go to number 8 "Code Modules" and look for the Object TC_wx_yz and tell me what that number is. You should have 4 modules listed in there, two with asterix next to them. The TC is the firmware version your STB is running.

Here's an interesting article that was posted in the Washington Post that you might want to read over. Pretty short and has lots of good information from a consumer dealing with HD issues like you.

www.washingtonpost.com/wp-dyn/content/article/2008/04/21/AR2008042100851.html?wpisrc=newsletter&wpisrc=newsletter

Update:

I've set the parameters for the DVR stuff and will look at it this afternoon. The repeat recording problem is concerning to me so I will verify its functionality and let you know the results.

I still need to know how you're connecting your STB to your TV. HDMI yes?

AV sync problems, frame skipping, audio drop outs, and picture quality I will look at in a bit. That requires a little more troubleshooting on my end but I can't help you with these until I know you cabling.

I know it's a common request, but is there any word from Verizon about allowing additional storage on the dvr (external hard drive). The Boston area is supposed to be getting a whole bunch of new HD channels soon and I don't see how I'll be able to record them all with the space I have. Just wondering if there's been any update?


Have you seen a listing of the new Boston area channels that are coming?

Here is my info:

Release: 1.0.4
Build: 05.76

Mike

I got version 5.76 overnight.
What update does this include?

Thanks,

Have you seen a listing of the new Boston area channels that are coming?

That would be a Verizon specific question and unfortunately I don't have access to that kind of information. I wish I did.

My guess is they are adding additional compression methods to their MPEG formatting to increase space on their QAM downstream path, essentially giving them the capability to stuff more individual programs (channels) into each QAM. What specific programs they are, I can't answer. They have a lot of similarities with DirecTV so I bet whatever HD channels people get from DirecTV is what you'll probably get.

I got version 5.76 overnight.
What update does this include?

Thanks,

I'm not sure which version you had before, but 5.76 includes some patches for the base 5.72 code suite. Nothing special... yet :)

I'm not sure which version you had before, but 5.76 includes some patches for the base 5.72 code suite. Nothing special... yet :)


The special stuff is coming in various releases between now and August.

Some of the items I have heard mentioned, but I can't guarantee any of it.

Multiple favorite lists (and the ability to have the guide only show the chosen favorite list)

Streaming to HD boxes (I think it includes other DVR's, but I am not sure)

ability to pause one buffer while viewing the other (Sports fan TIVO nuts are feeling the love with this one)

Streaming of video from PC to MDVR

Viewing of Internet Video (youtube etc) on MRDVR.

If I remember any more I will edit the post.

I'm not sure which version you had before, but 5.76 includes some patches for the base 5.72 code suite. Nothing special... yet :)

I had 5.68 - I think.

I had 5.68 - I think.

If you had 5.68, you now have added sub menus under Main Menu -> Help -> Remote Control -> Setting up the remote -> (various Remotes). You also have additional help files that reflect the menu I just mentioned. There is a randomization fix for when a large section of the FiOS network goes down to prevent every STB from reconnecting to the server at the same time. There was an EAS (emergency alert system) fix which you'll most likely never see. There is a reboot problem that was fixed relating to acquisition of guide data. Your recordings should all be fine on your DVR but CHECK YOUR RECORDING SCHEDULE. You may have to set your recordings again, but you may not. An SD override was fixed. Lastly, a PPV bug was fixed involving the display 1 minute before the start of a PPV event.

Thanks to a posting over on DSL Reports, a URL for the DCT6400 series "tech manual" is available: http://www.dslreports.com/forum/r19899756-The-other-hidden-menu-in-your-STB-Diagnostic~start=40#20375795 Grab it while you can, it applies to the QIP6416.

Direct URL: http://www.midcocomm.com/_documents/dctguides/DVR.pdf

Lots of good stuff, such as:

Starting on Page 3-12: "Boot cycle"
Chapter 4: Diagnostics
Appendix A: Specifications (RF input levels, frequencies)

Old News GeekGirl.

I have had a copy of this posted on my website for over 2 years. 1 year on my old server and now almost another year on my new server.

6412 install pdf

http://www.scan-pa.com/AVS/



Thanks to a posting over on DSL Reports, a URL for the DCT6400 series "tech manual" is available: http://www.dslreports.com/forum/r19899756-The-other-hidden-menu-in-your-STB-Diagnostic~start=40#20375795 Grab it while you can, it applies to the QIP6416.

Direct URL: http://www.midcocomm.com/_documents/dctguides/DVR.pdf

Lots of good stuff, such as:

Starting on Page 3-12: "Boot cycle"
Chapter 4: Diagnostics
Appendix A: Specifications (RF input levels, frequencies)

When you bring up the OSD, go to number 8 "Code Modules" and look for the Object TC_wx_yz and tell me what that number is. You should have 4 modules listed in there, two with asterix next to them. The TC is the firmware version your STB is running.

OK by OSD you mean On-Screen Display? Can you walk me through exactly how to get to Code Modules / Number 8? I can't manage to find it.

Thanks,

Mike

I got version 5.76 overnight.
What update does this include?

Thanks,

I can not tell of any difference between this or previous versions that we may have had.

Regards,

Mike

Old News GeekGirl....I have had a copy of this posted on my website for over 2 years. 1 year on my old server and now almost another year on my new server...6412 install pdf...http://www.scan-pa.com/AVS/No problem. I was not familiar with your web site. Over on DSL reports, this URL was a good "find", so I posted back over here. Remember that the info on these web sites updates so quickly, you'll find a lot of people saying "There's too much stuff in this very thread to understand what's going on, so can someone update me now?". That sort of thing.

OK by OSD you mean On-Screen Display? Can you walk me through exactly how to get to Code Modules / Number 8? I can't manage to find it. Thanks, MikeCode Modules are in the Diagnostic Menu under "d08" heading. I've got a sticky over on the DSL Reports Verizon FiOS forum: http://www.dslreports.com/forum/r19899756-The-other-hidden-menu-in-your-STB-Diagnostic~days=10, see Post #1 on how to access it.

kjud56point1's request:When you bring up the OSD, go to number 8 "Code Modules" and look for the Object TC_wx_yz and tell me what that number is. You should have 4 modules listed in there, two with asterix next to them. The TC is the firmware version your STB is running.In my STB, "d08 Code Modules" shows TC_P3_CS, version 19.38

That's different than the Menu -> Settings -> System Info in the IMG, which reports:
Release: 1.04
Build Number: 05.76
Data object file name: odc_0064 (which you can also find in the diagnostics "d08" code modules menu, but more info - version 08.76)

When you bring up the OSD, go to number 8 "Code Modules" and look for the Object TC_wx_yz and tell me what that number is. You should have 4 modules listed in there, two with asterix next to them. The TC is the firmware version your STB is running.

TC_P3_CS 19.38 Enabled 0897 0
_config* 50.03 Enabled 0890 1
odc_0064* 03.76 Enabled 08C8 2
fios0064 05.76 Enabled 08C7 3

TC_P3_CS 19.38 Enabled 0897 0
_config* 50.03 Enabled 0890 1
odc_0064* 03.76 Enabled 08C8 2
fios0064 05.76 Enabled 08C7 3

Ah ha. You found it. OSD = On-Screen Diagnostics :)

OK good, we have a platform to work off of.

I want to let you know that I talked about the recorded programs that don't start at the beginning when you first view them. There is awareness of this issue because I see it as well and have brought it to the attention of the right people. Good observation and definitely Motorola's fault on that app function.

I'm working on getting you a more detailed answer and if there's a plan to fix this, which there better be.

I will work on getting you more information about the the other problems you mentioned but again, I still need to know what TV you have and what you use to connect the STB to the TV.

One known audio artifact that seems to be relatively common and is a TV decode issue, not a STB issue is that of tuning to an HD channel and you hear an audio pop sound when initially tuning. What the exact cause of this issue is, I'm not sure, but I have seen it on many TVs and I can tell you that's not a Motorola or Verizon problem, that's a TV problem. Same relates to the delta between audio and video, which can't be more than 20 milliseconds before it becomes noticable to the human eye/ear. This again is a TV decode problem. If you're on an HD channel where this happens and you change to another HD channel, does the audio/video get better/worse?

I can not tell of any difference between this or previous versions that we may have had.

Regards,

Mike

You will most likely not notice any of the changes I mentioned before, unless you access the help menu constantly or order PPV all the time. The rest of the fixes do effect your STB performance, but they are seamless to you and really have no effect on viewing. 99% of the time, when you get these firmware updates, they are small patches that fix some specific issue, not whole new guide GUIs or drastic improvements in user maneuverability. You will see new stuff coming down the road, but you'll know it when you get TC_P3_CS 19.39 and fios0064 5.91. When you see that, you'll really notice some additional functionality.

Ah ha. You found it. OSD = On-Screen Diagnostics :)

OK good, we have a platform to work off of.

I want to let you know that I talked about the recorded programs that don't start at the beginning when you first view them. There is awareness of this issue because I see it as well and have brought it to the attention of the right people. Good observation and definitely Motorola's fault on that app function.

I'm working on getting you a more detailed answer and if there's a plan to fix this, which there better be.

I will work on getting you more information about the the other problems you mentioned but again, I still need to know what TV you have and what you use to connect the STB to the TV.

One known audio artifact that seems to be relatively common and is a TV decode issue, not a STB issue is that of tuning to an HD channel and you hear an audio pop sound when initially tuning. What the exact cause of this issue is, I'm not sure, but I have seen it on many TVs and I can tell you that's not a Motorola or Verizon problem, that's a TV problem. Same relates to the delta between audio and video, which can't be more than 20 milliseconds before it becomes noticable to the human eye/ear. This again is a TV decode problem. If you're on an HD channel where this happens and you change to another HD channel, does the audio/video get better/worse?


The audio/sync problem varies from channel to channel. It does happen on non-HD channels too - but not nearly as noticeable.

We have tested two TVs on this STB, both had the same performance issues. The TVs are:
Hitachi 53UWX10B 53" Rear Projection HDTV
Sanyo AVM 3259-G 32" TV


We never got the "pop" sound when changing between HD channels. Another problem I didn't mention before is this: When channel surfing, sometimes the On Screen Display will fall behind and say you are watching a channel that you just flipped past.

Another channel surfing issue: Sometimes when browsing the channels, the screen will go black, but sound will be on. It seems this box is overly sensitive to channel surfing and can't keep up with consecutive channel up / channel down commands from the remote.

One last observation: There is a lag in channel browsing in general - especially on the HD channels. I'm guessing the processor takes time to decode the larger signals. Then again, non-HD channels are slow to display as well - but it is noticeably worse on HD channels. The beauty of DirecTV is that their channel surfing was much faster and fluid.

I would like to add that we've tried the Y/Pb/Pr, RCA, and S-Video output on the Hitachi. On the Sanyo we've tried both the RCA and S-Video outputs. Each output tested on each TV yielded the same results across the board.

Here's another issue I've been having. I have a series record setup for American Idol on the Fox HD channel. A couple times now, it has missed the recording. When I checked the On Screen guide it had the red recording circle and said processing request, but it never recorded. I had to cancel the series recording and re-enter it to finally get it to record. Has anyone else experienced this issue? Thanks.

Here's another issue I've been having. I have a series record setup for American Idol on the Fox HD channel. A couple times now, it has missed the recording. When I checked the On Screen guide it had the red recording circle and said processing request, but it never recorded. I had to cancel the series recording and re-enter it to finally get it to record. Has anyone else experienced this issue? Thanks.


that dvr box is known to be unreliable. Many of us have experienced a number of missed recordings.

Here's another issue I've been having. I have a series record setup for American Idol on the Fox HD channel. A couple times now, it has missed the recording. When I checked the On Screen guide it had the red recording circle and said processing request, but it never recorded. I had to cancel the series recording and re-enter it to finally get it to record. Has anyone else experienced this issue? Thanks.

Yes Johnny, we had this exact "processing request" problem. Wasn't able to solve it other than cancel the series as you did. Very frustrating.

Is Verizon still using the QIP6416 at new installs, or have they moved to a new STB for HD/DVR?

Is Verizon still using the QIP6416 at new installs, or have they moved to a new STB for HD/DVR?

We are developing and testing many new STBs. There are 7216-1 boxes currently in the works. I don't believe they are not available yet, however they will be soon.

Here's another issue I've been having. I have a series record setup for American Idol on the Fox HD channel. A couple times now, it has missed the recording. When I checked the On Screen guide it had the red recording circle and said processing request, but it never recorded. I had to cancel the series recording and re-enter it to finally get it to record. Has anyone else experienced this issue? Thanks.

This problem has been noted in this thread by many others. Last night, I experienced it for the first time. Ugly Betty was a new episode, but it didn't record. According to the schedule, next week's episode it set to record. The guide properly showed last night's episode as "new" and in the guide it had the red circle/check as if it was flagged to record.

Doug

We are developing and testing many new STBs. There are 7216-1 boxes currently in the works. I don't believe they are not available yet, however they will be soon.

Will the new HD DVR boxes have larger recording capacity?

Will the new HD DVR boxes have larger recording capacity?

The last 2 numbers in your STB model number indicate the hard drive space. For instance, 2708 = 80 GB HDD, 6416 = 160 GB...

As of right now, 160 GB HDDs are as high as they go. Not sure if they plan to include a 320 or 500GB HDD any time soon.

The last 2 numbers in your STB model number indicate the hard drive space. For instance, 2708 = 80 GB HDD, 6416 = 160 GB...

As of right now, 160 GB HDDs are as high as they go. Not sure if they plan to include a 320 or 500GB HDD any time soon.

If thats the case, I want the A0 version (Terabyte)

If thats the case, I want the A0 version (Terabyte)
Unfortumately that requires "unobtanium" in the manufacturing process, and it's in very short supply right now.

We are developing and testing many new STBs. There are 7216-1 boxes currently in the works. I don't believe they are not available yet, however they will be soon.


Has Motorola been aware of the existing issues that have been brought up here in this forum? I'm curious as to what the chances are that these issues will be fixed in existing firmware upgrades or future STB products. Thanks in advance for any information you might be able to share. I really love the potential quality that FiOS offers for TV.

Another channel surfing issue: Sometimes when browsing the channels, the screen will go black, but sound will be on. It seems this box is overly sensitive to channel surfing and can't keep up with consecutive channel up / channel down commands from the remote.

One last observation: There is a lag in channel browsing in general - especially on the HD channels. I'm guessing the processor takes time to decode the larger signals. Then again, non-HD channels are slow to display as well - but it is noticeably worse on HD channels. The beauty of DirecTV is that their channel surfing was much faster and fluid.

I may have missed it if you said, but is your 4:3 override set to OFF? The delay in surfing can be caused by a switch in resolution. The off setting means the box ouputs SD channels in your choice of 720p or 1080i and the TV doesn't have to cope with a new resolution when you change channels.

I may have missed it if you said, but is your 4:3 override set to OFF? The delay in surfing can be caused by a switch in resolution. The off setting means the box ouputs SD channels in your choice of 720p or 1080i and the TV doesn't have to cope with a new resolution when you change channels.

It is slow in both modes.

Regards,

Mike

Has Motorola been aware of the existing issues that have been brought up here in this forum? I'm curious as to what the chances are that these issues will be fixed in existing firmware upgrades or future STB products. Thanks in advance for any information you might be able to share. I really love the potential quality that FiOS offers for TV.

I have found many answers for you today. Series recording has been an issue because of key swapping and that is fixed in the next firmware release. I think some of the audio problems might be related to a jitter issue that is known and resolved as well. This will be release 5.86 if I'm not mistaken. There is also a tuner confusion issue that is fixed which might relate to you doing recordings and those recordings not showing up. Again, this is fixed.

One interesting face I just found out is firmware version 5.76 was not actually tested by Motorola. Who it was tested by I'm not 100% sure, but I would have to imagine it was Verizon, but you can't quote me on that.

I have found many answers for you today. Series recording has been an issue because of key swapping and that is fixed in the next firmware release. I think some of the audio problems might be related to a jitter issue that is known and resolved as well. This will be release 5.86 if I'm not mistaken. There is also a tuner confusion issue that is fixed which might relate to you doing recordings and those recordings not showing up. Again, this is fixed.

One interesting face I just found out is firmware version 5.76 was not actually tested by Motorola. Who it was tested by I'm not 100% sure, but I would have to imagine it was Verizon, but you can't quote me on that.

Thank you for the reply. Do you know when 5.86 will be made available?

Thanks again for getting back to me / us.

Regards,

Mike

Thank you for the reply. Do you know when 5.86 will be made available?

Thanks again for getting back to me / us.

Regards,

Mike

The absolute latest will be June because there are certain functionalities that are going to be FCC mandated by June 1 so that'll be the latest. We have a couple guys that work who actually get Verizon at their homes and they are starting to notice the same things you have been mentioning here in the boards and are bringing it to the attention of the appropriate people... which is a very good thing. Keep letting me know if you're having problems and I'll keep trying to find out info for you. No problems.

This will be release 5.86 if I'm not mistaken.

Do you know if the next release will fix the 'vertical green line (http://www.somelifeblog.com/2007/11/green-line-1080i-fios-img-lcd-screen.html)' issue that you get with 1:1 pixel mapping and HDMI connections?

Do you know if the next release will fix the 'vertical green line (http://www.somelifeblog.com/2007/11/green-line-1080i-fios-img-lcd-screen.html)' issue that you get with 1:1 pixel mapping and HDMI connections?

I don't see a mention of it anywhere in the error reporting DB, although the titles of these things aren't exactly intuitive by nature. Vertical green line huh? Can you give a little more detail on your environment so I can try to reproduce. I'm watching TV via HDMI right now and don't see any issues so I'd like some more info. I'm going to assume it's not a capture problem. Do you see it on every channel? Aspect ratio set to 16:9? Visible when flipping between channels or only after tuning is complete and signal acquired? Good question.

Green line- I have a Pioneer 5010 plasma. When watching my Fios cable box and the tv set to dot x dot for screen size, I get a vertical green bar down the far right side of the screen. I do not get this bar when watching my blu ray dvd

I don't see a mention of it anywhere in the error reporting DB, although the titles of these things aren't exactly intuitive by nature. Vertical green line huh? Can you give a little more detail on your environment so I can try to reproduce. I'm watching TV via HDMI right now and don't see any issues so I'd like some more info. I'm going to assume it's not a capture problem. Do you see it on every channel? Aspect ratio set to 16:9? Visible when flipping between channels or only after tuning is complete and signal acquired? Good question.

Pioneer PDP-6010FD, QIP-6416 hooked up via HDMI, QIP-6416 set to 16:9, viewing HD channel, TV set to Dot-by-Dot (1:1 pixel mapping).

If you go to the blog post that I linked to in my last post the guy has a picture of his set. I see the same thing. There are other threads around the internet as well as here that discuss it.

http://www.avsforum.com/avs-vb/showthread.php?p=12638185

http://www.avsforum.com/avs-vb/showthread.php?p=12726441&highlight=verizon+green+line#post12726441

http://www.avsforum.com/avs-vb/showthread.php?p=12497677&highlight=verizon+green+line#post12497677

http://www.avsforum.com/avs-vb/showthread.php?p=12297577#post12297577

http://www.dslreports.com/forum/r20276095-Green-Line-Issue

Some of these posts claim they can 'fix' the problem by switching the box to output 720p or by switching the RGB settings. Neither of these are a fix, they are, at best, workarounds.

Green line- I have a Pioneer 5010 plasma. When watching my Fios cable box and the tv set to dot x dot for screen size, I get a vertical green bar down the far right side of the screen. I do not get this bar when watching my blu ray dvd

My fault. I didn't notice the link before so I went back and have read the setup. I am not able to test this from where I am because the HDTV I use runs 768P, not 1080i. I will need to get back to you on this when I can get my hands on a TV with a greater pixel count. Scaling might be the issue. I'm wondering if you are viewing a 720p encoded channel and the scaling to 1080i results in this picture artifact. Do you get this green line on every HD channel or only random HD channels?

I don't see a mention of it anywhere in the error reporting DB, although the titles of these things aren't exactly intuitive by nature. Vertical green line huh? Can you give a little more detail on your environment so I can try to reproduce. I'm watching TV via HDMI right now and don't see any issues so I'd like some more info. I'm going to assume it's not a capture problem. Do you see it on every channel? Aspect ratio set to 16:9? Visible when flipping between channels or only after tuning is complete and signal acquired? Good question.

It might be set dependent, because I don't see it on my Pioneer 5070 display, but do see it on my Sharp Aquos 32, unless I use the stretch option... with the Sharp, I see it on all HD channels. FWI, this is when STB is set to 1080i, I don't see the green stripe when set to 720p.

It might be set dependent, because I don't see it on my Pioneer 5070 display, but do see it on my Sharp Aquos 32, unless I use the stretch option... with the Sharp, I see it on all HD channels. FWI, this is when STB is set to 1080i, I don't see the green stripe when set to 720p.

I am using a Toshiba 20HL67 TV and switched video format to 1080i and I do not see it. It is obviously a problem because a lot of people are seeing this issue, so we need to do a little more troubleshooting to figure this out. My TV is 1366x786 native. I'm starting to think it's a scaling issue. I'll be back with more after I look up your TV specs.

I have searched the forum for the last 2 days with no luck. Maybe someone can help. I have a QIP6416-2 Motorola STB I bought on e-bay. I have FIOS service and am using antother QIP6416-1 on the net work. The -2 is working fine but has the wrong time. Probably set for the wrong time zone. Any advice on setting the clock?

thanks

I'm not sure if this question belongs in this thread :

When I set the dvr to record a series, say on ABC HD (ch 807) for some reason it sporadically sets it to record on the sd channel as well (ch 7).

Then when record time comes around I get a conflict message, because it's
set to record another ch at the same time. (ie total 3 recordings scheduled)

Anyone else or how to solve other than manually deleting the sd ch record ?

Green line answer (sort of): Green line could be the overlay behind the destination window showing through because the active video area was set too small (scaling issue). Considering this is Verizon and it's an all digital network, the transport stream is the input, the next step is video decode, followed by processing (scalar), then display. Something is wrong in the scaling/processing for the digital path/output but the problem gets masked or fixed when you convert back to analog as the final step for say YPrPb 1080i output. I've made a note of it and sent it up the ladder. From there, I don't have control so I can't tell you what will happen.

Using the connections on the back of a Motorola 6416-1 STB, could a 2nd hard drive be added to increase the recording time? I have a computer that died, but the HD is still good. I'm hoping to be able to put it in an external case & connect to the STB via firewire or USB. Any help would be greatly appreciated. Sorry if this was already mentioned on this forum, but searching didn't help any.

The short answer is no, it can't be done at this point in time.

I have searched the forum for the last 2 days with no luck. Maybe someone can help. I have a QIP6416-2 Motorola STB I bought on e-bay. I have FIOS service and am using antother QIP6416-1 on the net work. The -2 is working fine but has the wrong time. Probably set for the wrong time zone. Any advice on setting the clock? thanksYou can't set the clock. It's taken from Verizon. You are very lucky that -2 is working. Verizon doesn't support anything that's not in its inventory (been discussed before). I'm betting you bought the box from the time zone it's set to.

The diagnostics menu is now a FAQ over on DSL Reports.com. What Information Can My Set-Top Box Tell Me: http://www.dslreports.com/faq/15925

The diagnostics menu is read-only - there's nothing you can change to cause a problem (except for one minor thing in the DCT700... but it's not permanent).

Very helpful if you want to know how your STB is configured on the network, RF stuff, firmware version info, display / audio configuration, etc. Covers the 64xx series and the Digital Adapter (DCT700).

. I have a QIP6416-2 Motorola STB I bought on e-bay. I have FIOS service and am using antother QIP6416-1 on the net work. The -2 is working fine but has the wrong time. Probably set for the wrong time zone. Any advice on setting the clock?

thanks
When you say the -2 is working fine, I gotta ask....how? Vzn won't activate
a box they didn't supply and if not activated, it won't receive any channels.

So, how is this box working ?

Thanks I was afraid that would be the answer.

Jim

The guide is working. I haven't done a lot of recording with this box, but so far so good.
Anyway as good as this thing will do. I really don't like the Motorola/Fios interface. I switched from Dish Network which has a far superior DVR and interface. If I stay with Verizon I may look into switching to TIVO.

Do you get this green line on every HD channel or only random HD channels?

I get the green line on all HD channels.

It might be set dependent, because I don't see it on my Pioneer 5070 display, but do see it on my Sharp Aquos 32...

I had to do some searching, but from what I could find the 5070 is a 768 pixel display. This problem only occurs on sets with a native 1080 resolution.

I am using a Toshiba 20HL67 TV and switched video format to 1080i and I do not see it.

From my research there are three conditions that must be met:

1. HDMI between the QIP and the TV. Switch to component and the problem does not appear.
2. The QIP must be set to output 1080i.
3. TV must be in pixel mapping mode (dot-by-dot, 1:1, the actual name varies by manufacturer). This implies that the TV must have a native resolution of 1080 lines.

I've made a note of it and sent it up the ladder. From there, I don't have control so I can't tell you what will happen.

Thank you! The more noise that gets made about this the more likely there might be a fix someday.

You guys / gals know that the green line issue has been discussed in the DSL Reports Verizon FiOS forum? http://www.dslreports.com/forum/r20276095-Green-Line-Issue Bug confirmed. Search for "green line".

Green line answer (sort of): Green line could be the overlay behind the destination window showing through because the active video area was set too small (scaling issue). Considering this is Verizon and it's an all digital network, the transport stream is the input, the next step is video decode, followed by processing (scalar), then display. Something is wrong in the scaling/processing for the digital path/output but the problem gets masked or fixed when you convert back to analog as the final step for say YPrPb 1080i output. I've made a note of it and sent it up the ladder. From there, I don't have control so I can't tell you what will happen.

I apologise ahead of time I have been following the thread and know the green line has been around for a long time as well as the fold or distortion on the left side of the screen.
I have attached some pics of the HD net test pattern in dot by dot mode on a Pio 150 FD.
Notice the fold on the left side that takes place at marker 4-6 and as we all know the green line on the right.
This is a 1080I feed from an HDMI cable going direct to the set. The sets input was confirmed to be spot on using a pattern generator. So it is definatly a fios HD DVR issue.
Lets hope they get it straight on the next firmware roll out.


Please forgive the picture quality as these were taken holding the camera by hand and are not 100% on as far as exposure goes. But they show the issue at hand.

Overall test pattern:
Note due to exposure level the green line did not show in the overall pattern picture but is clear in the close up pic of the right side further down.

http://eddiscus.smugmug.com/photos/287310352_aPUnF-X3.jpg


Left side close up:

http://eddiscus.smugmug.com/photos/287310374_WcN3x-X3.jpg

Right side close up:

http://eddiscus.smugmug.com/photos/287310376_Uj4ZS-X3.jpg

I get the above post's issue as well when viewing over HDMI. Simply a few pixels are skipped on the left and green is used to fill the missing space when you get to the end on the right. It's a horrible issue that has always been present and verizon never seems to notice it. Of course overscan will move it off screen but anyone who wants to actually make use of their 1080p screen will have Just Scan on and then see this issue. You're forced to use component video where it doesn't appear.

PS, I'm thrilled to see kjud56point1 in here and participating. Nothing but GREAT things come from an engineer on a product participating in an enthusiast forum.

eddiscus,

When does the "calibration" program come on HDNet? I thought it was Saturday Morning.
I looked at their schedule, but did't see it this upcoming weekend.

Is this problem with all the HD boxes? I had heard it was only with the DVR boxes. I called tech support since I am scheduled for install May 12th. The tech told me this was a rare issue and there are things that you can do to get rid of the green line on HDMI. I have two friends and they tried all of the work arounds that Verizion suggested without any effect. Both of my friends told me that the techs set the resolution at 720p from the boxes even thought each one told the techs they had a 1080p set. At 720p this issue does not exist on HDMI. Sounds like the techs are trying to hide the problem. I told the tech that if I see this green line on my sets in the just scan mode I would stop the install and cancel.

The guide is working. I haven't done a lot of recording with this box, but so far so good.
Anyway as good as this thing will do. I really don't like the Motorola/Fios interface. I switched from Dish Network which has a far superior DVR and interface. If I stay with Verizon I may look into switching to TIVO.
Jim...you still haven't told us how that -2 box is working without being activated by Vzn. (feel free to PM me)

eddiscus,

When does the "calibration" program come on HDNet? I thought it was Saturday Morning.
I looked at their schedule, but did't see it this upcoming weekend.

I don't see any currently scheduled. All you can do is periodically visit the HDNET website and search for test patterns. When they schedule one it should show up. It will probably list itself as off air.

Is this problem with all the HD boxes? I had heard it was only with the DVR boxes. I called tech support since I am scheduled for install May 12th. The tech told me this was a rare issue and there are things that you can do to get rid of the green line on HDMI. I have two friends and they tried all of the work arounds that Verizion suggested without any effect. Both of my friends told me that the techs set the resolution at 720p from the boxes even thought each one told the techs they had a 1080p set. At 720p this issue does not exist on HDMI. Sounds like the techs are trying to hide the problem. I told the tech that if I see this green line on my sets in the just scan mode I would stop the install and cancel.

First, never call tech support. All tech support over the phone is useless (sorry if someone works tech support, but really). From what we've been able to figure out, the line is an issue on only the QIP6416-2 boxes. Unfortunately, the only box Verizon provides with both HD and DVR is this box. I'm working on newer boxes right now, but they are not ready for deployment yet.

Keep in mind that we believe this artifact is only noticeable on a 1920x1080 native TV so if you don't have that, no worries. If you do have said native resolution, before a fix is made and a patch sent out, I would suggest using component cables if it's not too much of an inconvenience. I understand this is not a fix, but you will be able to get your HD content correctly. This will also allow you to maintain your just scan mode and picture will look perfect. If you have a wall mounted TV or something like that I understand the need for HDMI, and in that case, you're going to have to make a decision if you want the service or not.

I see the "wrinkle" on the left with my 720p projector fed thru HDMI at 1080i. No green line tho.

I see the "wrinkle" on the left and the green line on the right with my 32" Sharp Aquos (1366 x 768) over HDMI when STB (QIP6200-2) is set to 1080i.
Not sure what this really is, but looks like 99% of the image is shifted to the left, over the existing image creating an overlap on the left, and no signal on the right.

First, never call tech support. All tech support over the phone is useless (sorry if someone works tech support, but really). From what we've been able to figure out, the line is an issue on only the QIP6416-2 boxes. Unfortunately, the only box Verizon provides with both HD and DVR is this box. I'm working on newer boxes right now, but they are not ready for deployment yet.

Keep in mind that we believe this artifact is only noticeable on a 1920x1080 native TV so if you don't have that, no worries. If you do have said native resolution, before a fix is made and a patch sent out, I would suggest using component cables if it's not too much of an inconvenience. I understand this is not a fix, but you will be able to get your HD content correctly. This will also allow you to maintain your just scan mode and picture will look perfect. If you have a wall mounted TV or something like that I understand the need for HDMI, and in that case, you're going to have to make a decision if you want the service or not.Sorry, but I must disagree with your recommendation to never call tech support. I have got nothing but great support from my local Hampton Roads office.

Sorry, but I must disagree with your recommendation to never call tech support. I have got nothing but great support from my local Hampton Roads office.

I will not disagree with you. Every instance is unique. I wish I was so lucky. :)

eddiscus, When does the "calibration" program come on HDNet? I thought it was Saturday Morning. I looked at their schedule, but did't see it this upcoming weekend.Wow, it's gone from my IMG. Disappeared this week. Not on the web site either.:mad:

Time for Action! I just sent an email to: viewer@hd.netHello,

I own a home theater owner and have used your HDNet Test Patterns since HDNet started broadcasting them. I record them to my HD DVR and have come to depend on them as one of my "standards". Your HDNet Test Pattern broadcast has recently been dropped from your schedule. Can you please bring it back?

HDNet was founded on the promise of the very best quality video and audio programming. Not having this program available goes against this promise. I will be very disappointed if this program does not return and will no longer consider HDNet as the high quality channel it once was.

An earlier listing:
Sat, Mar 8 - 6:30 AM ET 3:30 AM PT hdnet Test Patterns
Wonder how your home theatre is doing? Wish you had test patterns to help set it up? Well, hdnet is here to help. This short program will help you get the most out of your home theatre setup by providing you with the same professional test patterns hdnet uses to set their gear.

Please put HDNet Test Patterns back! Any time of day is fine, I will record it. Thanks!

Wow, it's gone from my IMG. Disappeared this week. Not on the web site either.:mad:

Time for Action! I just sent an email to: viewer@hd.net

I think that's pretty harsh on a guy who's team just got eliminated from the playoffs. ;) I recorded the pattern many moons ago (1/26/08) and keep it protected in my DVR. You just gotta be vigilant and watch for the "Off-Air" listing in the guide on early Sat. mornings. It's only 10 minutes so it doesn't stand out from the rest of programming. Good luck!

No offense to the "engineer" from Verizon, but this green line/left shift issue is a very simple error in the software. The fact that it showed up for people who were long time users when a "update" was downloaded to the box further proves it is an error in the downloaded code, which is clearly within Verizons sphere of influence.

So fix it. Cut the fud.

The data is 1920x1080, the display is 1920x1080. The result we see with our eyes tells me, the software's output routine has a math error (generally caused by too much redbull and not enough sleep on the programmers part :p ). The left shift and the green line on the right are RELATED. Starting at around the 20th? pixel on the left, the entire remainder of the image is shifted to the LEFT 10-20 pixels (aka the width of the green line). This leaves the last 10-20 pixels on the right side of the TV screen with NO DATA which defaults to "green", most likely because the output buffer is cleared to green by the verizon software.

This should give you an idea of where in the code to look. The buffer gets initialized correctly to all green, and yet the data for display NEVER gets translated correctly in 1080i mode to place actual data in those last few right side pixels in the output buffer. Yet the hardware is outputing the buffer correctly... hence we SEE the green line. So it is the routines that paint the image into the output buffer that are in error.

Probably some tiny flaw in the code doing a bit of HEX math wrong. Should be easy for any competent software engineer with access to the source code to find.

If you do not possess such a competent programmer, I hereby volunteer no charge to fix it for you Verizon, just give me a PM and Ill be happy to find the problem.

But for it to be a nationwide problem, annoying zillions of customers and so easy to fix, it really is inexcusable.

I have one of these boxes and since they updated to the new software (I think its called IMG), I have had nothing but troubles. No video outputting, system flat out not recording, box freezing (green screen), etc. Total garbage. A month or so ago they actually reflashed the software and I have had no problems since... EXCEPT now every few hours the DVR's fans are spinning up. Room is not incredibly hot, at least not as hot as it was during the winter. I didn't move it or anything - it just started doing it! I could call them up and ask for a replacement but I don't really want to spend a day waiting for them to show up.

Verizon FIOS... great service, terrible hardware.

No offense to the "engineer" from Verizon, but this green line/left shift issue is a very simple error in the software. The fact that it showed up for people who were long time users when a "update" was downloaded to the box further proves it is an error in the downloaded code, which is clearly within Verizons sphere of influence.

So fix it. Cut the fud.



Therein lies the problem. Our 56.1 engineer says he works for Motorola not Verizon.

I've wondered about 56.1. Did he wander here of his own volition or was he pointed here by his employer to soothe the masses? And, IS he who he says he is? This is the internet, after all, but I'd like to think he's genuine.

Could be she...Whether it's Verizon or Motorola, all corporations have very strict policies regarding disclosure of non-public information. This person's job is on the line if it's being done without permission.

No offense to the "engineer" from Verizon, but this green line/left shift issue is a very simple error in the software. The fact that it showed up for people who were long time users when a "update" was downloaded to the box further proves it is an error in the downloaded code, which is clearly within Verizons sphere of influence.

So fix it. Cut the fud.

Engineer from Motorola, not Verizon. Engineer, not developer, which would be the department with access to the source code. If I could go in and fix it myself I would and all would be peachy. Unfortunately in the real world, it doesn't quite work like that. Problem probably is pretty easy to fix, but I can't fix it myself. I joined the thread to bring knowledge and expertise to frustrated consumers. Do I know everything there is to know about TV, absolutely not. I essentially figured that if I join this forum, I can save a bunch of you the hassle and frustration of calling support. You want to fix the problems, be my guest, go apply at Verizon. Then I could have direct contact to a developer which would make my life so much easier, seriously. I can only find the problems and report them up the proper channels.

As far as risking my job, I suppose if I released private information about the companies or discussed details on their intellectual properties than yes, I would be risking my job. Troubleshooting with consumers to help resolve previously known/unknown issues does not constitute me risking anything. On the contrary, I have shown my supervisors printouts of some of the complaints listed on this forum and then tried to reproduce the problems. We have found some of them, which said supervisors responded, "go ahead and file an error report because that's definitely a problem". This is only helping us and therefore helping you.

I don't take any of this personally, and please don't take my response personally either. I myself didn't create the problems you're seeing. I just began working at Motorola recently. We're all on the same side here. Trying to bring the best quality TV to the home (remember, I live in a home with TV as well so doesn't it only make sense that I want the best picture possible, just like you all do). Work with me or don't, it's up to you. Your not making my life any more difficult by not working with me, but if you want a human interface to work/communicate with to let you know if we're aware of a certain problem, help resolve problems, or bring attention to new problems than let me know. The changes won't happen over night, but the earlier we report the problems, the earlier they get fixed, then the earlier these fixes get out to you.

Engineer from Motorola, not Verizon. Engineer, not developer, which would be the department with access to the source code. If I could go in and fix it myself I would and all would be peachy. Unfortunately in the real world, it doesn't quite work like that. Problem probably is pretty easy to fix, but I can't fix it myself. I joined the thread to bring knowledge and expertise to frustrated consumers. Do I know everything there is to know about TV, absolutely not. I essentially figured that if I join this forum, I can save a bunch of you the hassle and frustration of calling support. You want to fix the problems, be my guest, go apply at Verizon. Then I could have direct contact to a developer which would make my life so much easier, seriously. I can only find the problems and report them up the proper channels.

As far as risking my job, I suppose if I released private information about the companies or discussed details on their intellectual properties than yes, I would be risking my job. Troubleshooting with consumers to help resolve previously known/unknown issues does not constitute me risking anything. On the contrary, I have shown my supervisors printouts of some of the complaints listed on this forum and then tried to reproduce the problems. We have found some of them, which said supervisors responded, "go ahead and file an error report because that's definitely a problem". This is only helping us and therefore helping you.

I don't take any of this personally, and please don't take my response personally either. I myself didn't create the problems you're seeing. I just began working at Motorola recently. We're all on the same side here. Trying to bring the best quality TV to the home (remember, I live in a home with TV as well so doesn't it only make sense that I want the best picture possible, just like you all do). Work with me or don't, it's up to you. Your not making my life any more difficult by not working with me, but if you want a human interface to work/communicate with to let you know if we're aware of a certain problem, help resolve problems, or bring attention to new problems than let me know. The changes won't happen over night, but the earlier we report the problems, the earlier they get fixed, then the earlier these fixes get out to you.

I'm a developer myself, and I am grateful that you're here. If you've worked at all in large enterprises, you know that even a developer doesn't just drop in a fix and go. It has to go through channels, testing, etc. Since the IMG is a Verizon project, that's where you go for a fix.

I appreciate your being here, whether it's sponsored by Motorola or not - it's much better to pose your problems to someone who is involved with the actual box than to others who are knowledgeable but not intimately involved.

kjud56point1, thank you for being here. Along with the knowledge you share, you bring hope to us who love the product's intended capability and performance. Anything you have done, or might do to help resolve these bugs faster is greatly appreciated.

Even the mere acknowledgement of an issue is helpful, especially when the customer support staff have responded multiple times along the lines of "We've never heard of that happening before."

I'm a developer myself, and I am grateful that you're here. If you've worked at all in large enterprises, you know that even a developer doesn't just drop in a fix and go. It has to go through channels, testing, etc. Since the IMG is a Verizon project, that's where you go for a fix.

I appreciate your being here, whether it's sponsored by Motorola or not - it's much better to pose your problems to someone who is involved with the actual box than to others who are knowledgeable but not intimately involved.

FYI - I'm not sponsered by anyone (although I guess I should be). I came across avsforum through last months issue of PC Magazine and figured I'd check it out. Saw the HDTV section and started clicking around, found the QIP 6416 topic and said, "Hey, that's what I do." You know the QA environment is touch and go. With the down time I have I figured I could help. I mean, I do have three 6416s buried amongst my lab station that I use to test so I can take 10 minutes, if there's nothing going on, and try to recreate someone elses environment and see if I can reproduce the problem. There are only so many crossword puzzles, sudoku games, and bull*%#@ emails I can send to buddies before I get bored and need something productive to do :)

kjud56point1, thank you for being here. Along with the knowledge you share, you bring hope to us who love the product's intended capability and performance. Anything you have done, or might do to help resolve these bugs faster is greatly appreciated.

Even the mere acknowledgement of an issue is helpful, especially when the customer support staff have responded multiple times along the lines of "We've never heard of that happening before."

Hey no problem. Just so you all know, when I ask detailed questions about your setup, it's not because I don't see the problem you're talking about. The details help me narrow down the possibilities of where the problem might be. Ask Mr. Developer and he'll tell you, just because you find a problem, doesn't mean you can just go straight to a section of code, change some static variable, and POW, problem solved. Some problems are related to more core aspects of code which will effect many different things, and some are very specific problems where you'll only see it with a specific scenario. In order to figure out where exactly in the code the problem lies, you need as much information as possible (and usually that's still not enough after talking to a developer) before you can successfully send an error report to get the problem fixed. Without doing this, you would have guys (developers) reading through so many lines of code that they potentially could miss the problem just as they did the first time. All because they are so overly swamped with the amount of code data they have to follow that their focus will broaden and maintaining the logic throughout their attempts to pinpoint the issue and create a fix will be far too time consuming. Rule #1 when reporting problems to a developer - DETAILS DETAILS DETAILS

Is anyone else having handshake problems with this box and a Panny Plasma, I tried to leave the box on full time and just shut down the TV, and it works 50% of the time. I tried shutting TV off first then box and vice versa, and still have handshake issues alot of the time. I have to unplug the box and let it power back up to connect. I have 2 other boxs and no problems. could I have a bad box? I've tried different HDMI cables same results.

Motorla is not the problem.... I hope 56.1 didn't think I was pointing at him, I knew he is from Motorola.

It's the imaginary Verizon (or more likely Microsoft) engineer doing the software. Given the 16 pixel error, I'm sure its a hex math problem, just a stupid mistake in the 1080i code somewhere. Also be nice if they added support for a bigger friggin HARD DRIVE dammit!!!!

One thing I would like to see Mot do... add two more tuners :D

Hey, can we "overclock" these things? :eek:

Hey, kjud56point1, I echo the thanks for being here and taking the initative to help the customers out. You're a tech I'd like to have on my team, that's for sure.

One question for you - I have the Media DVR 6416-2 and the HD box (unsure of model - got it in Jan of this year) in my bedroom - the HD box can't access the DVR like my SD box can. Do you know if anyone is working on that issue? Verizon advised that it was an issue with Motorola. From that, I assumed the only difference between the HD and Media boxes was the hard drive and maybe a sister card. Since the device would look to it's own hardware, not the network, it doesn't see the media box. This loss of functionality was a major bummer to me.

Thoughts?

Is anyone else having handshake problems with this box and a Panny Plasma, I tried to leave the box on full time and just shut down the TV, and it works 50% of the time. I tried shutting TV off first then box and vice versa, and still have handshake issues alot of the time. I have to unplug the box and let it power back up to connect. I have 2 other boxs and no problems. could I have a bad box? I've tried different HDMI cables same results.

Hi! I've got a Panasonic 42PZ700 and haven't had any handshake problems using HDMI. I got FIOS in March of this year but didn't have the issue with Comcast either.

What model Panny do you have?

tia...jea

I'm rapidly running out of space on my dvr. I have 1 high-def dvr and 2 standard boxes.

Would it be possible to replace one of the standard boxes with another dvr and just schedule standard def programs there?

Then, could the standard box stream from either dvr? Could I stream standard def content to my existing dvr?

I'd prefer to have a bigger hard drive, but Verizon doesn't seem to be in a rush to offer boxes with larger drives or allow external expansion.

Thanks.

Hi! I've got a Panasonic 42PZ700 and haven't had any handshake problems using HDMI. I got FIOS in March of this year but didn't have the issue with Comcast either.

What model Panny do you have?

tia...jea

I have a Panny 42PZ85U, now for the last 2 days as long as I leave the box on 24/7 everythings fine.

I'm rapidly running out of space on my dvr. I have 1 high-def dvr and 2 standard boxes.

Would it be possible to replace one of the standard boxes with another dvr and just schedule standard def programs there?



Yes.


Then, could the standard box stream from either dvr? Could I stream standard def content to my existing dvr?



No, you can only have one DVR that streams to the other boxes -- this is the multiroom/homemedia DVR option. But again, only 1 DVR in your house can do this and it can only stream to SD STBs at the moment. There is a rumor that you can start streaming HD content to the HD Boxes during the 2nd half of the year.

Is anyone else having handshake problems with this box and a Panny Plasma, I tried to leave the box on full time and just shut down the TV, and it works 50% of the time. I tried shutting TV off first then box and vice versa, and still have handshake issues alot of the time. I have to unplug the box and let it power back up to connect. I have 2 other boxs and no problems. could I have a bad box? I've tried different HDMI cables same results.

What are the symptoms? I have a TH-42PX600U, and haven't noticed any particular problems. 2 times in the past month or so, when I turn on the DVR and TV, there's no picture - just a blank screen. The first time, there was audio, but silent the second time. I had to unplug/plug in the DVR to reset it, so I assume it's not a handshake issue.

Doug

What are the symptoms? I have a TH-42PX600U, and haven't noticed any particular problems. 2 times in the past month or so, when I turn on the DVR and TV, there's no picture - just a blank screen. The first time, there was audio, but silent the second time. I had to unplug/plug in the DVR to reset it, so I assume it's not a handshake issue.

Doug

I have a panny 42pz85u and if I turn off the box and tv, when I start it back up you can watch the box and you will see the letter d come up before the channel but it will not always make the connection to the tv. I've tried tv first then box, box then tv sometimes it will connect but not 100%. I have 2 other box (same hd box) and no problems.This week i've been leaving the box on 24/7 but its still not 100%. If I'm still having problems by next week i will call FIOS

You are probably seeing "DU2" if you look closely. That's the HDMI authentication handshake. Another way to test this is to simply switch the inputs of your TV. Cycle from HDMI to another input and back. That breaks then remakes the HDMI connection to the STB. You'll see the "DU2" when you switch back. Note that the STB doesn't have to be on to see this. It's still powered and does the handshake whether or not the STB is "On" by the front panel.

There are handshake problems with certain brands, like Samsung. Discussed in the Verizon FiOS forum. Try searching here: http://www.dslreports.com/forum/vzfiostv
Every once in a while, I'll also see a blank screen with audio and switching channels will fix it.

I also have this wrinkle on the left side of the image using 1080i only.
Is the only solution so far is to use the component video outputs?

Has anyone sent a letter or an email been sent to verizon, since support is useless?

You are probably seeing "DU2" if you look closely. That's the HDMI authentication handshake. Another way to test this is to simply switch the inputs of your TV. Cycle from HDMI to another input and back. That breaks then remakes the HDMI connection to the STB. You'll see the "DU2" when you switch back. Note that the STB doesn't have to be on to see this. It's still powered and does the handshake whether or not the STB is "On" by the front panel.

There are handshake problems with certain brands, like Samsung. Discussed in the Verizon FiOS forum. Try searching here: http://www.dslreports.com/forum/vzfiostv
Every once in a while, I'll also see a blank screen with audio and switching channels will fix it.

Thanks for the info...I'll check that forum

these Motorola dvr boxes don't like to be left on when your tv is off for long periods of time. my suggestion for the handshake issue is turn the set top box off after your done watching tv and when you go to watch tv again turn the tv on 1st wait 3 seconds then power up the set top box and then there should be no handshake issue... it works for me. also the latest version hdmi cables seem to improve the situation...

these Motorola dvr boxes don't like to be left on when your tv is off for long periods of time. my suggestion for the handshake issue is turn the set top box off after your done watching tv and when you go to watch tv again turn the tv on 1st wait 3 seconds then power up the set top box and then there should be no handshake issue... it works for me. also the latest version hdmi cables seem to improve the situation...


What if you have an HDMI AVR between the DVR & display?
I have what I think is a handshaking issue... sometimes when I power on (Harmony), I will get audio & picture, then the pic will go out, then the audio, then audio come back, then picture. This can happen 1 to 5 times... usually at start-up, but it has happened a few times after it settles down.. when this happens, it is usually just the one cycle.

Could a cable cause this problem? I'm using cables from MonoPrice, but have been thinking of getting a "thicker" one from them for the longer run between AVR & Display.

FWIW, I have Pioneer 5070, Denon 3808, and the Moto 6146, and use Harmony 890 for everything.

these Motorola dvr boxes don't like to be left on when your tv is off for long periods of time. my suggestion for the handshake issue is turn the set top box off after your done watching tv and when you go to watch tv again turn the tv on 1st wait 3 seconds then power up the set top box and then there should be no handshake issue... it works for me. also the latest version hdmi cables seem to improve the situation...I leave my cable box on 24/7 and only turn on my TV at night, and I've never had an issue. What kind of problems have you run into?

I have FIOS with the Motorola QIP6416-2 HD-DVR box. I live in Tampa, FL. Supposdly Verizon pushed an update a month or so ago. It was going to fix some of the major issues that I had been having. ie. Guide issues, "bumped due to deletion" errors, and other oddball stuff.

When I got to menu, settop box, settings or whatever... I still show the same version and build that I've had since I got FIOS back in January. Can anyone confirm that is the latest update to be pushed in the Tampa area??

I have the QIP-6200 and it also says January, do you have the same wrinkle on the left and green band on the right when using HDMI 1080i output, or is it covered with your overscan?

I leave my cable box on 24/7 and only turn on my TV at night, and I've never had an issue.

I do the same. I've had FiOS since the middle of January and the DVR has been on since it was installed. I use a programmable remote (Harmony 880) and having the program set to turn off the DVR is a pain if the DVR happens to be recording at the time.

In the DC metro market- QIP6416
If I key in a channel with 3 digits (005) and then key in the next channel with 3 digits (082) I am able to then use the "last" button to cycle back and forth between the 2 channels and it will maintain a live buffer of both.
If I key in either channel with 4 digits (0005) and (0082) so i don't have to wait a few seconds for the box to change, I am not able to cycle between the 2 channels. When i hit "last" there is no response.
Can anyone replicate this?
Does anyone know if the use of 4 digits is new, maybe a sign that there will be new channel tiers coming?

In the DC metro market- QIP6416
If I key in a channel with 3 digits (005) and then key in the next channel with 3 digits (082) I am able to then use the "last" button to cycle back and forth between the 2 channels and it will maintain a live buffer of both.
If I key in either channel with 4 digits (0005) and (0082) so i don't have to wait a few seconds for the box to change, I am not able to cycle between the 2 channels. When i hit "last" there is no response.
Can anyone replicate this?
Does anyone know if the use of 4 digits is new, maybe a sign that there will be new channel tiers coming?

Yep, known bug since they implemented the 4 digit numbers.....

I have the HD DVR as well. My install was in Feb. I have not had any problems at all with recording whethter the box is on or off. I also have the Harmony 880 and it works great to control everthing. I am in PA.

I have FIOS with the Motorola QIP6416-2 HD-DVR box. I live in Tampa, FL. Supposdly Verizon pushed an update a month or so ago. It was going to fix some of the major issues that I had been having. ie. Guide issues, "bumped due to deletion" errors, and other oddball stuff.

When I got to menu, settop box, settings or whatever... I still show the same version and build that I've had since I got FIOS back in January. Can anyone confirm that is the latest update to be pushed in the Tampa area??

Dawurm, I'm in Tampa as well and I got the 05.76 update (IMG 1.04) at the end of April (the 24th?). I actually didn't see a "bumped due to deletion" issue for a while after that, even though I was experiencing those on a regular basis before. However, it was too good to last... had another "bumped" program Friday night.

Did they tell you the update would fix this issue? Whenever I've called they said it was the guide provider's fault, not a software issue. Not that I believed it, but I'm curious to hear if they told you something else.

DaWurm & geekski

I am also in tampa but I am using the QIP6200 HDMI out. Just wanted to know if you guys also have the Image wrinkle on the left and the green banding on the right as displayed in the images posted on this thread earlier.

My neighbor did not have it on his Sony T.V., but we found out his TV is grossly overscanned from the factory. The tech guy came over to look at it and he had no idea what overscan was. It was withing 30 days so no sweat, but the new set was much better but he does have the wrinkle on the left using 1080i.

Thanks

Here's another person who's glad folks like Hernanu, kjud56point1, et al are here. Nice to see GeekGirl on this forum too -- I'm used to seeing some of her posts on FIOS TV forum and she's certainly helpful.

I'm experiencing audio dropouts in D-VHS recordings. Is it true the left firewire port (viewing from the back) is not as trusty as the right one? I just switched them after manual head cleaning, but not expecting much.

Can anyone tell me what kind of screw head is used to hold the case on a QIP6416? Mine looks like a reversed Torx head, slightly tappererd as to make it hard to grab with a pair of vice grips. I have been searching the internets for several hours trying to figure out what driver I need to get to remove them.

In the DC metro market- QIP6416
If I key in a channel with 3 digits (005) and then key in the next channel with 3 digits (082) I am able to then use the "last" button to cycle back and forth between the 2 channels and it will maintain a live buffer of both.

No way that works for me and my understanding is that the buffer is only on one tuner at a time. When I switch channels and us the "last"button , the previous channel is playing, not in pause mode. You REALLY sure this works for you ?

Has anyone heard anything about the next DVR system that V* will be using. The current 160G limit is disgusting -- now they will give us more channels but not the recording space to view them all in a reasonable time.

No way that works for me and my understanding is that the buffer is only on one tuner at a time. When I switch channels and us the "last"button , the previous channel is playing, not in pause mode. You REALLY sure this works for you ? What the previous poster said is true. The buffer is a true dual tuner buffer (will buffer 2 different channels--1 on each tuner--as long as both tuners are free). As long as you don't type in 4 digits when changing channels, both your current and last channel will be buffered. But unlike TiVO, there is no pause on the previous channel, its just buffered. When you switch back to that tuner, you'll have to rewind. The 4 digit channel thing killing the buffer is a bug.

What the previous poster said is true. The buffer is a true dual tuner buffer (will buffer 2 different channels--1 on each tuner--as long as both tuners are free). As long as you don't type in 4 digits when changing channels, both your current and last channel will be buffered. But unlike TiVO, there is no pause on the previous channel, its just buffered. When you switch back to that tuner, you'll have to rewind. The 4 digit channel thing killing the buffer is a bug.

Cranker-
thats exactly how mine works as well.

What the previous poster said is true. The buffer is a true dual tuner buffer (will buffer 2 different channels--1 on each tuner--as long as both tuners are free). As long as you don't type in 4 digits when changing channels, both your current and last channel will be buffered. But unlike TiVO, there is no pause on the previous channel, its just buffered. When you switch back to that tuner, you'll have to rewind. The 4 digit channel thing killing the buffer is a bug.

Confirming this, and adding that sometimes the buffer arbitrarily stops working. I then go through the following steps (described by someone else in this thread before - thank you again):
Choose one channel, then put in the 3 digits for another (doesn't matter which). Hit "last" button, and record. Hit "last" button again and record the other channel. Hit "last" and stop recording. Hit "last" and stop recording other channel. Now both channels will begin buffering again. Don't forget to delete the two short recordings you made. ;)

So if you don't see the buffering at this time, going through this procedure *should* enable it.

Confirming this, and adding that sometimes the buffer arbitrarily stops working. I then go through the following steps (described by someone else in this thread before - thank you again):
Choose one channel, then put in the 3 digits for another (doesn't matter which). Hit "last" button, and record. Hit "last" button again and record the other channel. Hit "last" and stop recording. Hit "last" and stop recording other channel. Now both channels will begin buffering again. Don't forget to delete the two short recordings you made. ;)
Good point. Ours stops working occasionally as well and I can also confirm this "fix" works. I really hope VZ can gets these bugs worked out. I also hope they will listen to what folks are posting here and over in the dsl reports forum. They need to fix these bugs and improve the software interface. For example, I love the dual tuner buffering, but find myself not using much because of the inability to pause. Rewinding can be a pain, especially if you are flipping between shows with short commercial breaks.

Good point. Ours stops working occasionally as well and I can also confirm this "fix" works. I really hope VZ can gets these bugs worked out. I also hope they will listen to what folks are posting here and over in the dsl reports forum. They need to fix these bugs and improve the software interface. For example, I love the dual tuner buffering, but find myself not using much because of the inability to pause. Rewinding can be a pain, especially if you are flipping between shows with short commercial breaks.
The other thing I noticed, unlike Tivo, if you been on a channel for, say 20 min, and press record, the recording starts from that point forward. It does not record the 20 min buffered. :(

The other thing I noticed, unlike Tivo, if you been on a channel for, say 20 min, and presss record, the recording starts from that point forward. It does not record the 20 min buffered. :(

Mine does...
Did it last week when I forgot to record Idol for my wife.. lucky it was on Fox, so I just hit the record button. it had about 26 minutes in the buffer, and recorded the show. It missed a little at the end since it ran over, but I had recorded Hell's Kitchen, so was able to see the end at the beginning of that.

Mine does...
Did it last week when I forgot to record Idol for my wife.. lucky it was on Fox, so I just hit the record button. it had about 26 minutes in the buffer, and recorded the show. It missed a little at the end since it ran over, but I had recorded Hell's Kitchen, so was able to see the end at the beginning of that.

That's interesting ! I just tried it again with the same result...didn't record the buffer at all.
Although I could rewind it the full 30 min.:confused:

The other thing I noticed, unlike Tivo, if you been on a channel for, say 20 min, and press record, the recording starts from that point forward. It does not record the 20 min buffered. :(Mine does...
Did it last week when I forgot to record Idol for my wife.. lucky it was on Fox, so I just hit the record button. it had about 26 minutes in the buffer, and recorded the show. It missed a little at the end since it ran over, but I had recorded Hell's Kitchen, so was able to see the end at the beginning of that.I've actually noticed both behaviors - most of the time, hitting record on a show that's been buffering will include everything in the buffer, but occasionally it will just start recording at the present time.

Has anyone heard anything about the next DVR system that V* will be using. The current 160G limit is disgusting -- now they will give us more channels but not the recording space to view them all in a reasonable time.

Last Friday I spoke to a Fios TV tech support about a separate issue and brought up the question. He mentioned something about Motorola 7000 series being available sometime by the end of next month! Did not (or could not) divulge more info. I could not find any info. on 7000 series.

Mine does...
Did it last week when I forgot to record Idol for my wife.. lucky it was on Fox, so I just hit the record button. it had about 26 minutes in the buffer, and recorded the show. It missed a little at the end since it ran over, but I had recorded Hell's Kitchen, so was able to see the end at the beginning of that.

Mine records the buffer as well. That's one thing that the box has never failed to do (knock on wood). My old ReplayTV didn't have that functionality, so that was actually a pleasant surprise with the VZ box.

Mine records the buffer as well. That's one thing that the box has never failed to do (knock on wood). My old ReplayTV didn't have that functionality, so that was actually a pleasant surprise with the VZ box.
I haven't recorded much in this way, maybe 6 times total since we've had fios, but on all occasions it has worked as expected.

Haha, and yet another bug/inconsistency.

New owner of the HD recorder,QIP6416-2; is there any hidden menu to either dim or turn off the channel/time display? It is awfully bright....Second, is the PIP still not functioning? There is no mention of it in the manual...thanks..

Fios doesn't offer PIP.

Fios doesn't offer PIP.
OK, thanks, any comment on the display brightness and how to reduce it?

OK, thanks, any comment on the display brightness and how to reduce it?

Best solution I've heard is low tech. Find some film that you can tape over the display to tone down the brightness. I don't think there's a setting to control it.

News release today that Verizon will be releasing the QIP7216

Verizon Bites CableCard Bullet
Telco Required To Deploy HD And DVR Boxes With Separable Security By July 1

http://www.multichannel.com/article/CA6561487.html

The new FiOS TV boxes, based on the Motorola DCX cable set-top design, provide more processing power than the previous models and support MPEG-4 video, said Evan Groat, Motorola’s director of product management for hybrid set-top boxes.

News release today that Verizon will be releasing the QIP7216

Verizon Bites CableCard Bullet
Telco Required To Deploy HD And DVR Boxes With Separable Security By July 1

http://www.multichannel.com/article/CA6561487.html

The new FiOS TV boxes, based on the Motorola DCX cable set-top design, provide more processing power than the previous models and support MPEG-4 video, said Evan Groat, Motorola’s director of product management for hybrid set-top boxes.

I assume this quote in that linked article is a typo:
"The FCC forced most cable operators to use only CableCard-based set-tops as of July 1, 2007."

Doug

Doug...reread the article. The quote is correct. MOST Cable companies by 2007, and Vzn received an extension to 2008.
Hopefully the new DVR box has a larger HD and will be expandable.

Fios doesn't offer PIP.

While they don't "offer" it, last I heard, it is still possible. If I recall, it involves clever usage of a splitter.

Best solution I've heard is low tech. Find some film that you can tape over the display to tone down the brightness. I don't think there's a setting to control it.

OK, thanks...will put some neutral-density gel over it;I must be odd;this doesn't seem to bother anyone else;'specially irritating when watching the DVD player and the FIOS box isn't needed...

OK, thanks...will put some neutral-density gel over it;I must be odd;this doesn't seem to bother anyone else;'specially irritating when watching the DVD player and the FIOS box isn't needed...

The number of people that have taped over the display are numerous. We just put the tape on and cut a hole for the IR and continued on. Hopefully the next generation unit will solve that.

Hopefully the new DVR box has a larger HD and will be expandable.

If I had to guess, I'd say the QIP7216 also has a 160GB drive. Maybe they will come out with a 7225 (250GB) and/or enable the eSATA port for expansion.

OK, thanks...will put some neutral-density gel over it;I must be odd;this doesn't seem to bother anyone else;'specially irritating when watching the DVD player and the FIOS box isn't needed...

You're not the only that's bothered by the brightness of the display. In fact it's been discussed in this thread a couple of times, but of course with the size of this thread, it's hard to find. :D I used a tiny strip of car tinting film. A roll of several feet of about 10" wide film cost me just over $2. The film clings to the display without glue and comes back off easily and cleanly, e.g if you ever have to trade in your box.

You're not the only that's bothered by the brightness of the display. In fact it's been discussed in this thread a couple of times, but of course with the size of this thread, it's hard to find. :D I used a tiny strip of car tinting film. A roll of several feet of about 10" wide film cost me just over $2. The film clings to the display without glue and comes back off easily and cleanly, e.g if you ever have to trade in your box.

Great tip, thanks....glad to read I'm not the only one disappointed in the display's lack of options....

Last Friday I spoke to a Fios TV tech support about a separate issue and brought up the question. He mentioned something about Motorola 7000 series being available sometime by the end of next month! Did not (or could not) divulge more info. I could not find any info. on 7000 series.

My thoughts exactly...

:confused:

I wonder if it will look like these since it is based on this architecture...

http://www.motorola.com/business/v/index.jsp?vgnextoid=0ac33ead2d4c9110VgnVCM1000008406b00aRCRD&vgnextchannel=80e053735ddc8110VgnVCM1000008406b00aRCRD

I wonder if it will look like these since it is based on this architecture...

http://www.motorola.com/business/v/index.jsp?vgnextoid=0ac33ead2d4c9110VgnVCM1000008406b00aRCRD&vgnextchannel=80e053735ddc8110VgnVCM1000008406b00aRCRD

There are pictures posted of it over on DSLReports, unfortunately it looks just like the current model.

Well it is an ugly looking box, seems motorola does not spend much time making them look good. On the other hand I hope it's the same sive for my middle atlantic rack's custom faceplate.

Things I wish motorola would add:
1. Seperate IR codes for remote control to box.

Every Motorola Box in my house has the same IR code, it makes it harder to put all the boxes in one location. This would be nice so when I turn on one remote it turns on 1 box and not all boxes.


2. Can we please have a dimmer control or at least an off switch for those super bright numbers on the display.

I understand you need to be able to see it in the daylight with a solar flare going off next to your window, but some off us use it in a darken room. We end up covering it up all together or adding dark film in front of it.

3. Update the look of this box.

It look as ugly as Nancy Pelosi after her 10th plastic surgery!

There are pictures posted of it over on DSLReports, unfortunately it looks just like the current model.

Um, there's also a pic in the original news link someone posted.


I hope most of you realize Verizon isn't going to upgrade your box unless you have a specific need. I had drop my friend's name before I could get a tech that was already at my house to upgrade my old D-link router to an Actiontec.

I hope most of you realize Verizon isn't going to upgrade your box unless you have a specific need. I had drop my friend's name before I could get a tech that was already at my house to upgrade my old D-link router to an Actiontec.

That is real easy, my QIP-6200 is unable to output 1080i via HDMI without the wrinkle on the left side of the image, and the green band on the right side of the image. Oh they will replace the box, no doubt about it, or it will end up costin them more money sending a tec guy every week till they decide to swap boxes.

There's posts now over on DSL From people who have received The new box update:
1.5 build 5.92
At least in Oregon. I'll have to see when I get home if it hit here yet in NNJ.

There's posts now over on DSL From people who have received The new box update:
1.5 build 5.92
At least in Oregon. I'll have to see when I get home if it hit here yet in NNJ.

Did you mean 1.05 ?

Did you mean 1.05 ?
No. Someone posted a screen shot ..... 1.5

My current release is 1.5.0, build 05.92.

I have an interesting issue. When I look at the DVR status it tells me that there is 29 hours of recorded programs and 4 hours remaining. I did speak with Verizon a few weeks ago and they said that there is a bug that causes the display not to show the 80 hours one is suppose to get. My issue is that as I look at what is on the box there is at most 8 hours of programs saved. Why it is showing 29 hours used is a mystery.

Anyone out there seen this?

This may have been answered already, but I have seen recording time status that appeared to be incorrect. After deleting all recorded programs, it still showed 10% used, 90% available. I unplugged the 6416, waited a minute, and plugged it back in. After it booted up, the status showed 100% available.

I recently got fios installed 2 weeks ago after being with comcast for the last 9 years. The install with fine however it took 6 hours to complete. Once the job was finished I turned on my tv (fujitsu hd) and the picture was horrible. I am using hdmi and my settings are 10801/480i. While the hd picture looks okay (maybe a smidge better than comcast) the analog picture are so bad I can't stand to watch. With comcast both hd and analog looked really sharp. My tv was professionally calibrated in Oct of last year. I do think that since the source has change I may need to have it calibrated again but I can't believe that there is a night and day difference between the comcast box and the verizon box. Please help. I have tried changing the setting to 720/420p then to 720/480i with little difference.

Can someone please help!!!!!!!

Apparently, you're not alone. There's a thread over on DSL Reports complaining about the SD picture quality. Read through that to see if it helps:http://www.dslreports.com/forum/r20491449-PQ-degraded

FYI - it would help to include your location in your profile in case this is a problem isolated to your area.

Thanks GeekGirl,

Hopefully I edited my location correctly.

I will try changing my settings again and possibly have Verizon come out to take a look at this. Otherwise I will switch back to comcast. I still have 2 weeks to decide.

Small world. Howdy, neighbor! The Philly area Verizon FiOS thread: http://www.avsforum.com/avs-vb/showthread.php?t=792568&page=31 Stop by there and see if anyone else has the problem. We're all out of the Philly VHO. My guess is that you might need a new STB.

I have two QIP6416 DVRs from Verizon. Both have about the same quantity of programming currently recorded on them: about 10 hours each - all HD. Both say that 28% of the space is used.

That computes to 35.7 hours of total HD capacity. That is far greater than the 20 hour HD capacity I had a couple of months ago. I wonder what is happening?

This isn't happening just to me (twice) is it?

I have two QIP6416 DVRs from Verizon. Both have about the same quantity of programming currently recorded on them: about 10 hours each - all HD. Both say that 28% of the space is used.

That computes to 35.7 hours of total HD capacity. That is far greater than the 20 hour HD capacity I had a couple of months ago. I wonder what is happening?

This isn't happening just to me (twice) is it?

Different HD stations will take up different amounts of space depending on the amount of compression(the content provider not Verizon) is using. The premium channels seem to use the greatest amount of compression.

i've got a question here. the wife dropped the original remote and broke it. no problem, Vz sent out a replacement quickly. so i get the new remote and it looks almost identical to the old one except that there's a yellow border around "play/pause" and a red border around "Fios TV". after programming the new remote, it will not power on/off both the tv and the STB like the old one did. i have to select "tv" the push power. not really a big deal, i just hope the wife realizes this hass to be done if there's no work around.

-i've got a question here. the wife dropped- the original remote and broke it. no problem, Vz sent out a replacement quickly. so i get the new remote and it looks almost identical to the old one except that there's a yellow border around "play/pause" and a red border around "Fios TV". after programming the new remote, it will not power on/off both the tv and the STB like the old one did. i have to select "tv" the push power. not really a big deal, i just hope the wife realizes this hass to be done if there's no work around.

simultaneously hold down "stb", then "ok" & let go, you shuold get three blinks, enter 9-7-7, you should get 2 or 3 more blinks, enter STB, TV, then "OK" one after another, you should get 2 or 3 more blinks. enjoy

Small world. Howdy, neighbor! The Philly area Verizon FiOS thread: http://www.avsforum.com/avs-vb/showthread.php?t=792568&page=31 Stop by there and see if anyone else has the problem. We're all out of the Philly VHO. My guess is that you might need a new STB.

Greetings GeekGirl-the verizon truck rolled down my street last week (Glenside) and we're told 3 to 4 months until it comes to the door. I know I should be searching for this but I'm at work and can't. Can you tell me if CSN Philly is available on Fios? Is NFLHD on a basic tier?

Thanks in advance,

Stu

-

simultaneously hold down "stb", then "ok" & let go, you shuold get three blinks, enter 9-7-7, you should get 2 or 3 more blinks, enter STB, TV, then "OK" one after another, you should get 2 or 3 more blinks. enjoy

hmmm..i did it exactly as you said, and the remote responds just like you described, but the STB is still independent of the TV power.

edit, n/m. i wasn't waiting long enough between device key presses. thanks!

i've got a question here. the wife dropped the original remote and broke it. no problem, Vz sent out a replacement quickly. so i get the new remote and it looks almost identical to the old one except that there's a yellow border around "play/pause" and a red border around "Fios TV". after programming the new remote, it will not power on/off both the tv and the STB like the old one did. i have to select "tv" the push power. not really a big deal, i just hope the wife realizes this hass to be done if there's no work around.


Check here:
http://www22.verizon.com/ResidentialHelp/FiOSTV/Remote+Controls/SetUp/SetUp.htm

Both of the phillips remotes look to have what you described... I think the difference is the line between Play & Pause on that button.

Greetings GeekGirl-the verizon truck rolled down my street last week (Glenside) and we're told 3 to 4 months until it comes to the door. I know I should be searching for this but I'm at work and can't. Can you tell me if CSN Philly is available on Fios? Is NFLHD on a basic tier?Thanks in advance, StuAbsolutely yes in SD and HD. No CN8, so you'll miss a few Phillies games. For local info, head on over to the Philly Verizon FiOS thread: http://www.avsforum.com/avs-vb/showthread.php?t=792568&page=31

Sorry if this has been brought up before. I noticed that the program guide no longer lists the actors for movies on the info screen. Anyone know anthing about this or when it will be fixed? I already did a reset on my box.

Also, does anyone know if Verizon has plans to add movie types (comedy, drama, action, etc.) to the info screen?

Thanks

Sorry if this has been brought up before. I noticed that the program guide no longer lists the actors for movies on the info screen. Anyone know anthing about this or when it will be fixed? I already did a reset on my box.

Also, does anyone know if Verizon has plans to add movie types (comedy, drama, action, etc.) to the info screen?

Thanks

There is a post over on DSLReports that they removed the cast for some reason and it will return after the next patch to the IMG(although for some reason I am still seeing cast info).

Also, if you go to the info screen you should see the genre of the movie. It is listed right under the rating.

kes601 just beat my post. It's probably this thread: http://www.dslreports.com/forum/r20495692-Guide-missing-cast-info~start=40#end

First, my 6416 works perfectly in every respect except VOD. I get tearing/pixelization in the picture and stutter in the audio. This is both in HD and SD (my SD box is fine). I know it's IPTV so is it still susceptible to too hot a signal ? I've rebooted the box and the router to no avail. Anyone else ever have this problem and any suggestions for a solution would be appreciated. ( btw, a tech was here Sunday and had no idea what was causing it)

First, my 6416 works perfectly in every respect except VOD. I get tearing/pixelization in the picture and stutter in the audio. This is both in HD and SD (my SD box is fine). I know it's IPTV so is it still susceptible to too hot a signal ? I've rebooted the box and the router to no avail. Anyone else ever have this problem and any suggestions for a solution would be appreciated. ( btw, a tech was here Sunday and had no idea what was causing it)

Try this:

1. disconnect the power cord from the box.
2. disconnect the coax cable from the box.
3. Power cycle the router.
4. plug in the coax line to the box.
5. Connect the power cord to the box.

This resets the IP connection to the router, maybe there was some conflict going on within the router. Otherwise, it may be cabling issues.

First, my 6416 works perfectly in every respect except VOD. I get tearing/pixelization in the picture and stutter in the audio. This is both in HD and SD (my SD box is fine). I know it's IPTV so is it still susceptible to too hot a signal ? I've rebooted the box and the router to no avail. Anyone else ever have this problem and any suggestions for a solution would be appreciated. ( btw, a tech was here Sunday and had no idea what was causing it)


Check your connection speed from a PC in your house try http://www.speedtest.net/
I had a similar problem when I updated to the linksys wrt600N router and found out for reasons still unknown after 6 hours of being connected the WRT600N would lower my connection speed from 20 MB/sec to 10 MB/sec download and slightly lower. Anything below 10MB/s would cause the HD VOD to fall apart and anything below 8 MB/s would break up the SD VOD.

Went back to my D-Link router and have not had a problem since.

Try this:

1. disconnect the power cord from the box.
2. disconnect the coax cable from the box.
3. Power cycle the router.
4. plug in the coax line to the box.
5. Connect the power cord to the box.

This resets the IP connection to the router, maybe there was some conflict going on within the router. Otherwise, it may be cabling issues.
I've done just about everything you suggest hernanu except disconnecting/reconnecting the coax.
I'll give that a try. Thanks for the tip.

Check your connection speed from a PC in your house try http://www.speedtest.net/
I had a similar problem when I updated to the linksys wrt600N router and found out for reasons still unknown after 6 hours of being connected the WRT600N would lower my connection speed from 20 MB/sec to 10 MB/sec download and slightly lower. Anything below 10MB/s would cause the HD VOD to fall apart and anything below 8 MB/s would break up the SD VOD.

Went back to my D-Link router and have not had a problem since.
Thanks Eddiscus, I check my speed frequently at that site and I'm consistently 20.8 down and 4.5 up (rated 20/5).
So apparently my connection speed dosen't vary. (Vzn Actiontech router)

I think the router has a 5 minute timeout before it releases the IP address. Be sure to keep it off for at least that long.

If you want to "renew" the STB's IP address, just bring up the weather widget- that forces it to get an address and fetch the info from a server somewhere.

I think the router has a 5 minute timeout before it releases the IP address. Be sure to keep it off for at least that long.

If you want to "renew" the STB's IP address, just bring up the weather widget- that forces it to get an address and fetch the info from a server somewhere.

Really? that's pretty interesting. Do you know why? DHCP usually doesn't depend on an application. I'd be really curious to see why it does that.

The router does the DHCP. Remember that the STB is talking to the router over the LAN via MoCA (coax).

I just checked my router. My bad. It's 10 minutes (used to be 5...). You should go into the router's admin menu and check out all the settings. Advanced --> (Yes to stupid question) --> System Settings. "Wireless Broadband Router" section has a session lifetime of 600 seconds. That means it holds the address for 10 minutes before releasing it. (I think this is the setting. If not, I'm sure someone will correct me.)

Depending on what you're doing, you might want to disable some stuff for security, like remote access. The Verizon Fiber Optics forum over on DSL Reports has a ton of info: http://www.dslreports.com/forum/vzfiber

Helpful hint: The system menu has backup and restore capability. It might be good idea to do a backup if you are going to be making any changes.

I did bring up the widget and that didn't help the VOD. (haven't disconnected the dvr yet because it's in a cabinet)
Interesting though, while playing vod hd, I did a speed test on my pc and I still had a full 20mb download, as rated. No loss of speed at all.....strange.

All other setting for both stb's looked normal

Hey guys

Im switching to FIOS tv soon. Without having to read through all of these posts, could someone give me the pros and cons of their HD-DVR service?

Im coming from Time Warner, which I absolutely can't stand

Hey guys

Im switching to FIOS tv soon. Without having to read through all of these posts, could someone give me the pros and cons of their HD-DVR service?

Im coming from Time Warner, which I absolutely can't stand
Don't know how it compares to Time Warner, I was previously Comcast and they use virtually identical equipment but different "guide" software. Difference from Comcast is much better video quality.

Pros: simple business arrangement - one rental charge, one support line
two tuners - can record two programs while watching a recording
excellent video quality (but this is more a function of the TV service not the DVR)
Cons: very small HD recording capacity (less than 20 hours I think)
... and no way to increase capacity (neither internal nor external)
significant and recurring software issues (like series' episodes don't record)
sometimes there is no apparent response to remote commands, then suddently some seconds later all the commands are executed out of a queue (and therefore do things you don't want) reportedly harder to use than TiVO (don't know myself)
program listings are sometimes inaccurate
can't tell the box to send out native program's resolution, must pick a resolution (upscales and downscales unnecessarily)
audio/video out of sync sometimes on recordings (inconsistent reports; happens to me)
reports of HDMI problems
However, despite the long list of Cons (and this isn't an exhaustive list), the Pros still outweigh for me.

Possible HD recording alternatives: TiVO with FiOS CableCard (reports on this board seem to be positive)
Component HD recording on computer through new Hauppauge device (getting it myself soon; I've seen no reports of using this instead of DVR)
Firewire recording for clear channels (basically local TV channels only)
Clear QAM recording using computer card (basically local TV channels only)

Does anyone know the new model numbers of the motorola HD and HD-DVR boxes?
They are suppose to be QIP-7100 & QIP7215, but have not been able to verify it.

I'm in Northern NJ and eagerly awaiting an update to fix the HDMI/handshake issues. Does anyone know if a tech can push it to my box manually if I call and ask?

I did bring up the widget and that didn't help the VOD. (haven't disconnected the dvr yet because it's in a cabinet)
Interesting though, while playing vod hd, I did a speed test on my pc and I still had a full 20mb download, as rated. No loss of speed at all.....strange.

All other setting for both stb's looked normal

Just an FYI on my D-link router I can view my download and upload rates. During the playback of an HDNET VOD show I had a solid 15 MB/s download rate. If I did a speed test while playing the VOD my download rate went up to 35 mb/s (speed test retunrd 20MB/s Download) and I did not see any impact in the quality of the VOD playback.

If I had to take a guess your problem may lie in one of the following:
1: The Motorola Moca interface box.
2: Ethernet patch cable between router and Motorola box.
3: RG6 cable from Motorola Moca interface box to system.

Just for the hell of it have you tried a different router.

The router does the DHCP. Remember that the STB is talking to the router over the LAN via MoCA (coax).

I just checked my router. My bad. It's 10 minutes (used to be 5...). You should go into the router's admin menu and check out all the settings. Advanced --> (Yes to stupid question) --> System Settings. "Wireless Broadband Router" section has a session lifetime of 600 seconds. That means it holds the address for 10 minutes before releasing it. (I think this is the setting. If not, I'm sure someone will correct me.)

Depending on what you're doing, you might want to disable some stuff for security, like remote access. The Verizon Fiber Optics forum over on DSL Reports has a ton of info: http://www.dslreports.com/forum/vzfiber

Helpful hint: The system menu has backup and restore capability. It might be good idea to do a backup if you are going to be making any changes.

Actually both do the DHCP transaction. The DHCP transaction goes like this:

STB - I'm here...
Router - Ok.

STB - I need an IP address - here's my hardware (MAC) address.
Router - Here you go... this IP address is now tied to your MAC.

STB - I got the IP address
Router - Ok, check again in ten minutes

The router controls the address list as it is tied to MAC addresses, but a DHCP client lives on each STB. The MoCA is just the IP backbone for that transaction. The STB preferentially will keep its address unless the server instructs it differently, this dialogue happens when the STB or the Server powers up.

The time interval is a preset interval where the DHCP client (the STB) checks to see whether it still has connectivity to the DHCP server. In the case you've found, it checks every ten minutes. That interval is sent to the STB client when it makes a valid request for an IP address for itself.

Typically this is an operating system transaction, where the applications (in a PC, for example, like Microsoft Word) don't control this or want to. On an STB, however, all bets are probably off and some applications, like the weather application may force a renegotiation of the IP address.

This is why it's intriguing, since networking design is what I do, to see why they did that. Just curious. Hope I haven't bored people too much here.

Not boring at all, just still mystifies me why I seem to be the only one on the planet having ussues with VOD playback.

Soon schedule/add /delete your DVR recordings from the internet:
http://www.engadgethd.com/2008/05/30/verizon-preparing-to-enable-internet-scheduling-for-fios-tv/

Try this:

1. disconnect the power cord from the box.
2. disconnect the coax cable from the box.
3. Power cycle the router.
4. plug in the coax line to the box.
5. Connect the power cord to the box.

This resets the IP connection to the router, maybe there was some conflict going on within the router. Otherwise, it may be cabling issues.
Ok, did all this and left the router off for a full 15 min, and no change, pic still tears/pixelates and audio stutter.
The cable is brand new Monster RG6 so I doubt that it's a cabling issue.
The identical cable is used for the run to another room, where the SD STB plays VOD just fine.

So, I have to beleive it's the 6416 that's not processing the data correctly..

Ok, did all this and left the router off for a full 15 min, and no change, pic still tears/pixelates and audio stutter.
The cable is brand new Monster RG6 so I doubt that it's a cabling issue.
The identical cable is used for the run to another room, where the SD STB plays VOD just fine.

So, I have to beleive it's the 6416 that's not processing the data correctly..

Time to call Verizon, swap the DVR.

[QUOTE=hernanu;13977030]Actually both do the DHCP transaction. The DHCP transaction goes like this:

STB - I'm here...
Router - Ok.

STB - I need an IP address - here's my hardware (MAC) address.
Router - Here you go... this IP address is now tied to your MAC.

STB - I got the IP address
Router - Ok, check again in ten minutes

The router controls the address list as it is tied to MAC addresses, but a DHCP client lives on each STB. The MoCA is just the IP backbone for that transaction. The STB preferentially will keep its address unless the server instructs it differently, this dialogue happens when the STB or the Server powers up.

The time interval is a preset interval where the DHCP client (the STB) checks to see whether it still has connectivity to the DHCP server. In the case you've found, it checks every ten minutes. That interval is sent to the STB client when it makes a valid request for an IP address for itself.

Typically this is an operating system transaction, where the applications (in a PC, for example, like Microsoft Word) don't control this or want to. On an STB, however, all bets are probably off and some applications, like the weather application may force a renegotiation of the IP address.

This is why it's intriguing, since networking design is what I do, to see why they did that. Just curious. Hope I haven't bored people too much here.

Hernanu, not boring at all; I think I finally partially understand the DHCP idea...by the way, as a neighbor of yours (Walpole) who finally got FIOS TV, I enjoy your comments and a lot of others on this helpful site....

Time to call Verizon, swap the DVR.
Yep, and, of course, the time will be "right" when the 72XX series is available :D

Hello, I was wondering if it's possible to record the audio from one of the music channels on the DVR or TV onto the computer? I saw the sticky for recording live video onto the tv, but it seems a bit too complicated and maybe there's an easier way to get just the audio. Is is possible and if so, what do I need? A tv tuner?

Thanks and I'm sorry if this question has been asked before.

Personnaly I hate this box, full of bugs I have a constant problem with handshake issues with my panasonic plasma. I have 3 box all together and only 1 I have problems with I have e-mailed verizon constantly with no resolution. So its time to take it up a notch and call and demand a new box!!

Hello, I was wondering if it's possible to record the audio from one of the music channels on the DVR or TV onto the computer? Is there something more complicated than taking the audio output from the DVR and plugging it into your PC audio input? If you are playing it on your DVR, you should be able to record it on your PC. I think the digital output is SPDIF / PCM, but I'm not sure (if an AV receiver can handle it, so can a PC). There shouldn't be any copy protection in the data stream (?).

Bear in mind that all audio outputs are ON simultaneously. Connect to any unused output.

Something tells me there's something wrong with this box.
Here's my situation: under recorder status it says 94% full. Recording time used:1 hr. of normal and 3hr. 52 min of HD. 6% disc space available.
Is this right? That's a miniscule amount of recording capacity.

Something tells me there's something wrong with this box.
Here's my situation: under recorder status it says 94% full. Recording time used:1 hr. of normal and 3hr. 52 min of HD. 6% disc space available.
Is this right? That's a miniscule amount of recording capacity.

Try turning your STB off , unplug it for a few minutes and reboot. That should clear the recording time.

Try turning your STB off , unplug it for a few minutes and reboot. That should clear the recording time.

thanks, that did the trick.:)

Hernanu, not boring at all; I think I finally partially understand the DHCP idea...by the way, as a neighbor of yours (Walpole) who finally got FIOS TV, I enjoy your comments and a lot of others on this helpful site....

Thanks, Marc - there's a whole lot of very informed people here. I thought you might be a neighbor, how many Walpoles could there be?

Here's the scenario. I wanted to record Transformers off of Cinemax in HD. Didn't want to wait for it to come on and press the instant record button, so I did a search and all that came up were times on MoreMax. Did the same for the movie Breach. Same thing, not showing the HD channels.

So... I went directly to the guide and found the listings in HD and set the record feature. That was a week ago. Both were to have recorded yesterday, but neither one did. Is Verizon preventing these movies from being recorded in HD? Is this something others have experienced or is this just an abnormal experience? Would someone else try this on Transformers (for example) and tell me if the HD channels show up to select from?

About 6 months ago, I had my STB replaced for a really bad video "stuttering" problem on all channels. What I mean by "stuttering" is that the STB can't process the video at a real-time speed and ends up dropping (discarding) what it can't handle. The result is dropped frames which appear as large gaps in motion and the picture looks like an old home movie film from the 1950s.

Yesterday, the problem came back. No amount of power cycling or online reset would fix it. I gave up and switched over to OTA (good thing hockey was on NBC broadcast). I swear my tuner had the same problem. I switched tuner channels and the problem was gone. I watched for a while then went back to the STB. The problem was gone from the STB.

What happened? First thing I noticed was that the video buffer indicator (that gray bar which shows up when you bring up the channel info) was at the full 20 minute limit. When I had the problem, the indicator was very short (only a few minutes). I'm thinking there's a video buffer problem in the STB.

It happened sometime after I deleted a few recordings. Maybe the hard drive has a fragmentation problem which affects real-time processing?

Does the STB control the transfer rate across the HDMI interface? I'm thinking those dropped frames are being sent to the TV at something less than the full data rate which got my TV confused when I switched inputs.

I'm also thinking that since the HDMI interface was inactive (no data transfer if the TV is using another input), the STB had time to fill it's buffer or defrag the hard drive (?) and fix the problem.

If anyone has a stuttering problem with their STB, try switching to another input on the TV for while and see if that helps with a fix. Will keep an eye on it to see if the problem recurs.

Here's the scenario. I wanted to record Transformers off of Cinemax in HD... Is Verizon preventing these movies from being recorded in HD? Is this something others have experienced or is this just an abnormal experience? Would someone else try this on Transformers (for example) and tell me if the HD channels show up to select from?DSL Reports has a thread ranting about the poor quality of the movie. You might want to ask over there if anyone recorded it: http://www.dslreports.com/forum/r20479342-Badly-butchered-Transformers

Here's the scenario. I wanted to record Transformers off of Cinemax in HD. Didn't want to wait for it to come on and press the instant record button, so I did a search and all that came up were times on MoreMax. Did the same for the movie Breach. Same thing, not showing the HD channels.

So... I went directly to the guide and found the listings in HD and set the record feature. That was a week ago. Both were to have recorded yesterday, but neither one did. Is Verizon preventing these movies from being recorded in HD? Is this something others have experienced or is this just an abnormal experience? Would someone else try this on Transformers (for example) and tell me if the HD channels show up to select from?

I had the same experience but with two DVRs there was a twist. One showed Transformers and other did not (HD Listing). I happen to notice T was on so I went to the DVR that did not show the listing and went to info->Upcoming Shows and found it listed. Set to record and it recorded without problem.

i have fios. I bought on ebay a (Qip 6416-2). How do I activate this to work with my fios?? I already have 5 other boxes that works exept this one.

Does anyone know if this newest firmware update that is still being rolled out fixes the incredibly slow VOD menus? It's almost unbearable. Sometimes it'll be unresponsive for over a minute.

i have fios. I bought on ebay a (Qip 6416-2). How do I activate this to work with my fios?? I already have 5 other boxes that works exept this one.

You just wasted your money on that. Vz won't activate a device that is not rented through them. Any box listed on eBay is either stolen or an unreturned box by a customer.

Thanks, Marc - there's a whole lot of very informed people here. I thought you might be a neighbor, how many Walpoles could there be?

I am,actually, your neighbor, but I believe there is also a Walpole,NH !

I dont know if this is the right place to post.

I have Verzion Fios. I have a HDDVR. I want to run my playstion through it cause I dont have anymore RCA on back of tv. THey told me I needed some code so when I hit the AUX button it will switch to my PS3. Would anybody here be able to help?

Please Advise,

JC

Welcome to AVS forum. Not a problem to help. There is also a Playstation forum: http://www.avsforum.com/avs-vb/forumdisplay.php?f=142

You can't run the video through the HD DVR. The connections might be there, but Verizon doesn't let you use them. IOW, you can't switch to the PS3.

The remote codes are just so you don't have to use more than one remote. If you program your PS3 (SONY?) as an "AUX" on the remote, it might only work for playing DVDs. I don't know if it will work for a PS3, but that's all the remote can do. It can't tell the HD DVR to switch to the PS3.

Can you give a little more information about what you have? It's hard to see what kind of problem you have:

What type cable are you using to connect your HD DVR connected to your TV? Is it like HDMI, component or something else?

What connections do you have left on your TV? Can you give the make and model number of the TV?

Do you want to run both the video and audio into the TV? Some people run the audio into the stereo.

If you ask in the Playstation forum, they'll probably ask the same questions.

This morning at 5 AM both my DVR's had the little display going round and round and said DL. Anyone know what may have been updated? Im in Plano TX.

This morning at 5 AM both my DVR's had the little display going round and round and said DL. Anyone know what may have been updated? Im in Plano TX.
What update ? That means the dvr's are on the Down Low :D

This morning at 5 AM both my DVR's had the little display going round and round and said DL. Anyone know what may have been updated? Im in Plano TX.

Same elsewhere in the Metroplex. Did anyone note the prior versions of software? I also thought perhaps this was an update, but hadn't made note of prior build versions etc.

EDIT
well, I found the answer

http://www.dslreports.com/forum/r20511167-15-build-592~start=60

I currently have E* and I'm having Verizon FiOS installed in a couple weeks. I have 2 VIP622's (HD-DVR's) running 3 HDTV's - the FiOS rep is giving me (1) HD-DVR STB and 2 HD STB's and told me I can watch/record HD across all HDTV's with the single DVR. Is this true???

After reading a number of sites, etc. it would appear you can only watch SDTV recordings on the remote STB's even though they are HD, the HD-DVR only sends SD to the remotes. Can anyone clarify this for me?

If I want HD-DVR capability on all 3 HDTV's what do I need??
Also, what is the DVR capacity of the latest HD boxes in the SoCal area?

Thanks

Hi...

Just got an HDMI based receiver (Yamaha V663) and now my Fios box resets its video format to 720p (after I've set it to 1080i). It's a real pain to reset it all the time.

Any solutions?

I think there's a way to avoid it if I power on everything exactly in order.

PDS

I currently have E* and I'm having Verizon FiOS installed in a couple weeks. I have 2 VIP622's (HD-DVR's) running 3 HDTV's - the FiOS rep is giving me (1) HD-DVR STB and 2 HD STB's and told me I can watch/record HD across all HDTV's with the single DVR. Is this true???

After reading a number of sites, etc. it would appear you can only watch SDTV recordings on the remote STB's even though they are HD, the HD-DVR only sends SD to the remotes. Can anyone clarify this for me?

If I want HD-DVR capability on all 3 HDTV's what do I need??
Also, what is the DVR capacity of the latest HD boxes in the SoCal area?

Thanks

(From FIOS literature):

Limitations of the Multi-Room DVR:

• Programs recorded in Hi-Def cannot be played back on remote
Set Top Boxes.
• Remote Set Top Boxes cannot pause or rewind live TV.
• Remote Set Top Boxes do not support remote scheduling of
program recordings. Program recordings can ONLY be
scheduled through the DVR.
• HD Set Top Boxes (model 6200) cannot be used as part of a
Multi-Room network.
• Your Multi-Room DVR will support up to six additional
Set Top Boxes.
• No more than two remote Set Top Boxes can simultaneously
access recorded content from the DVR. An error message will
be displayed if more than two Set Top Boxes try to access
recorded content simultaneously.
• You cannot delete content from the DVR if another Set Top Box
is concurrently accessing that content.

So AFAIK the FIOS rep was wrong. The ability to send recorded video from the Multi Room DVR to an STB is SD only.

That means that:

1. The Multi Room DVR, while it may be able to record HD (mine can) can't broadcast it to any STB's or DVR's.
2. The only STB's that can receive the SD broadcasts are SD STB's.
3. No DVR's (SD or HD) can receive the shows.

It makes sense for me, since I have an STB / SD TV in an exercise area and can watch soccer or other shows on there while working out. I have three other HD TV's which have an HD DVR apiece. One of those is a multi room DVR.

My suggestion to you is to get an HD DVR or HD STB per HD TV, depending on where you want recording to happen. The ability to do Multi Room HD is probably going to happen down the line, but for now it is nonexistent.

I currently have E* and I'm having Verizon FiOS installed in a couple weeks. I have 2 VIP622's (HD-DVR's) running 3 HDTV's - the FiOS rep is giving me (1) HD-DVR STB and 2 HD STB's and told me I can watch/record HD across all HDTV's with the single DVR. Is this true???

After reading a number of sites, etc. it would appear you can only watch SDTV recordings on the remote STB's even though they are HD, the HD-DVR only sends SD to the remotes. Can anyone clarify this for me?

If I want HD-DVR capability on all 3 HDTV's what do I need??
Also, what is the DVR capacity of the latest HD boxes in the SoCal area?

Thanks


I see they still have not informed the customer sales reps of the limitations of the multi room dvr. Hopefully they will provide true multi room functionality before years end.

As someone who switched from FIOS to DirecTV because of the bugs and problems with the HD DVR box, I have this question. Is there any tangible proof or indication that Verizon is going to fix any of these issues before the end of the year?

For a product that had so much potential, they have killed FIOS with this terrible box. It's like putting a Ferrari engine on a Pinto chassis.

As someone who switched from FIOS to DirecTV because of the bugs and problems with the HD DVR box, I have this question. Is there any tangible proof or indication that Verizon is going to fix any of these issues before the end of the year?

For a product that had so much potential, they have killed FIOS with this terrible box. It's like putting a Ferrari engine on a Pinto chassis.

Well, I have no great problems with it, since I am not a demanding user. I basically record, view and ditch the recording. For those who want more in a more sophisticated box, the Tivo HD or Tivo 3 with FIOS is always a good alternative. Of course you lose on demand, but some people find that a good trade off.

I expect the fixes will come in, the disk size will go up. The problems with the box have not been so dramatic that they cause me to think about switching. I enjoy the service, the channels and the drop dead gorgeous PQ.

YMMV, though.

As someone who switched from FIOS to DirecTV because of the bugs and problems with the HD DVR box, I have this question. Is there any tangible proof or indication that Verizon is going to fix any of these issues before the end of the year?

For a product that had so much potential, they have killed FIOS with this terrible box. It's like putting a Ferrari engine on a Pinto chassis.

I went from DirecTV to Fios and am real glad that I did it. Even with the problems some have had with this DVR, it sure beats paying DirecTV $199 to $299 for their HD DVR that I won't own - EVER. Plus, I can definitely tell the difference in HD between the two. Not in the OTA channels as they are about the same, but in the "cable" channels. Plus - DD 5.1 on all channles that originate it instead of DirecTV downsizing it to 2.1 like they did.

Don't get me wrong, I liked DirecTV while I had it. I just don't like their new business model with their hardware. Had they worked with me on that more while I was a subscriber, maybe I would have stayed with them. But then, I wouldn't have had the great quality signal.

Verizon's Fios is a "new" player in the game of delivering video to consumers houses. They will work through the bugs and eventually make more people happy with their hardware. Truth is, not a single provider, DirecTV, Dish, Cox, etc. have provided consumers with a perfect box. ALL of them have had their share of issues. Just poke around this forum and you'll see what I mean.

Hey guys, what's up. I just wanted to let you all know that I work for Verizon in the tech support department. I specialize in the video services, but I know data and voice as well. If you guys need any help, let me know. I'll be happy to help you guys out.

Hey guys, what's up. I just wanted to let you all know that I work for Verizon in the tech support department. I specialize in the video services, but I know data and voice as well. If you guys need any help, let me know. I'll be happy to help you guys out.

I'll bite, I have FIOS Tv with the QIP-6416-2 HD DVR. It's set to 1080i video output (good) and I set 480i to "stretch" in the service menu.

I just got a new (hdmi) ht recvr (yamaha RX-V663). The HDMI out on the 6416 goes into the V663 and the HDMI out from the V663 goes to my 1080p plasma (Samsung 6374). Now when I power everything up the 6416 resets its video mode to 720p (and non-stretch). I've set the 6416 back to 1080i over n over and it just goes back to 720p / non-stretch.

Ideas / solutions?

PDS

I'll bite, I have FIOS Tv with the QIP-6416-2 HD DVR. It's set to 1080i video output (good) and I set 480i to "stretch" in the service menu.

I just got a new (hdmi) ht recvr (yamaha RX-V663). The HDMI out on the 6416 goes into the V663 and the HDMI out from the V663 goes to my 1080p plasma (Samsung 6374). Now when I power everything up the 6416 resets its video mode to 720p (and non-stretch). I've set the 6416 back to 1080i over n over and it just goes back to 720p / non-stretch.

Ideas / solutions?

PDS

Ugh... you're not alone. I have that problem with my new receiver and had it with my old reciever (both Onkyo's). The DVR doesn't play nice with the HDCP handshakes. I believe if you turn everything on in the right order AND don't mess with the inputs while the DVR is on, it won't reset, but the first thing you do that it doesn't like, it resets. Annoying.

It's so bad that I just gave up and use component/optical.

Hey guys, what's up. I just wanted to let you all know that I work for Verizon in the tech support department. I specialize in the video services, but I know data and voice as well. If you guys need any help, let me know. I'll be happy to help you guys out.
Ok, I've got a problem that Vzn hasn't been able to solve other than replacing my 6416.

On all "live" and recorded shows everything works and plays as it should.
However, VOD does NOT. In both HD and SD, the video breaks up ( horizontal tearing and pixelazation) and the audio breaks up.
In another room, an SD box plays vod sd just fine.

Seems strange to me that just the vod would be messing up with the HD box. Any ideas ?

Hey guys, what's up. I just wanted to let you all know that I work for Verizon in the tech support department. I specialize in the video services, but I know data and voice as well. If you guys need any help, let me know. I'll be happy to help you guys out.

So when will FIOS add some more HD channels to compete with *D and Comcast.

I want versus in HD. How about a Hockey package?

Ok, I've got a problem that Vzn hasn't been able to solve other than replacing my 6416.

On all "live" and recorded shows everything works and plays as it should.
However, VOD does NOT. In both HD and SD, the video breaks up ( horizontal tearing and pixelazation) and the audio breaks up.
In another room, an SD box plays vod sd just fine.

Seems strange to me that just the vod would be messing up with the HD box. Any ideas ?

definitely something with that leg of coax (including the jumper from the outlet to the stb), most likely a connector or barrel, possibly even a "too snug fastener" somewhere from the splitter to that outlet. if you were to go into the diag menu and select "connected home", i bet the data rates for that node will show significantly less than the rest

I'll bite, I have FIOS Tv with the QIP-6416-2 HD DVR. It's set to 1080i video output (good) and I set 480i to "stretch" in the service menu.

I just got a new (hdmi) ht recvr (yamaha RX-V663). The HDMI out on the 6416 goes into the V663 and the HDMI out from the V663 goes to my 1080p plasma (Samsung 6374). Now when I power everything up the 6416 resets its video mode to 720p (and non-stretch). I've set the 6416 back to 1080i over n over and it just goes back to 720p / non-stretch.

Ideas / solutions?

PDS


An idea: Don't turn off the DVR. That way it doesn't have to repeat the handshake routine every time. You can still turn the receiver and TV off, and the DVR's hard drive is going to buffer and use current no matter whether it's switched on or off. In other words, you have nothing to lose but the hassle if you leave the Moto box running all the time.

Another suggestion: turn the 4:3 override to "off" instead of stretch in the service menu. That way all output will be 1080i and the box won't reset itself between channels. That will also speed channel changing. Personally I hate stretch modes, but if you prefer fat heads to black bars you can use the TVs stretch mode, which is probably superior in PQ anyway.

So when will FIOS add some more HD channels to compete with *D and Comcast.

I want versus in HD. How about a Hockey package?

You're in the wrong thread. Search for info here instead:

http://www.avsforum.com/avs-vb/showpost.php?p=5722169&postcount=1

Doug

definitely something with that leg of coax (including the jumper from the outlet to the stb), most likely a connector or barrel, possibly even a "too snug fastener" somewhere from the splitter to that outlet. if you were to go into the diag menu and select "connected home", i bet the data rates for that node will show significantly less than the rest

I don't see that terminology anywhere. The router's menu : Advanced\Diagnostics provides for pinging an ip address of the stb's, if that's what you mean? Doing that, both my boxes ping at ~4-5ms, so no significant difference there. Do you, or anyone else, get those same readings?

BTW, the cable (Monster rg6) is direct from the splitter to the stb, no jumper (wall connection) on either box or the router.
The tech used the same compression tool on all the fittings for both boxes, router and ONT coax input. So the pressure was probably the same.

This install was done in March and I've had the VOD issue from the beginning. Although IIRC there was, in fact, one day when it worked properly.

I don't see that terminology anywhere. The router's menu : Advanced\Diagnostics provides for pinging an ip address of the stb's, if that's what you mean? Doing that, both my boxes ping at ~4-5ms, so no significant difference there. Do you, or anyone else, get those same readings?.

it's in the stb diag screen, the 1st page will tell you what node this particular stb is( it will have an * next to it), press "down" till you get the page that has a transfer rate matrix of all stbs to & from the router, they should all be somewhere around 200-240 Mbs, & should only be off by about 10 or so from the rest. If it is off by more than that, then there is something in that leg of coax bringing it down.

BTW, the cable (Monster rg6) is direct from the splitter to the stb, no jumper (wall connection) on either box or the router. The tech used the same compression tool on all the fittings for both boxes, router and ONT coax input. So the pressure was probably the same..

just for kicks, i had an installer put his meter on a 20' monster rg6 coax jumper & it was basically unusable. if your monster cable has pre-manufactured connectors, then that may be the culprit. have you tried a different jumper?

Other than that, it could just be a bad port on the splitter. Perhaps you could try switching the jumper w/ one of the others & see what happens?

it's in the stb diag screen, the 1st page will tell you what node this particular stb is( it will have an * next to it), press "down" till you get the page that has a transfer rate matrix of all stbs to & from the router, they should all be somewhere around 200-240 Mbs, & should only be off by about 10 or so from the rest. If it is off by more than that, then there is something in that leg of coax bringing it down.



just for kicks, i had an installer put his meter on a 20' monster rg6 coax jumper & it was basically unusable. if your monster cable has pre-manufactured connectors, then that may be the culprit. have you tried a different jumper?

Other than that, it could just be a bad port on the splitter. Perhaps you could try switching the jumper w/ one of the others & see what happens?
Ok, call me dense , but I just don't see that anywhere in the router's menu.
PLEASE, be more specific in the menu navigation steps.

The Monster cable is off a bulk roll and the compression fittings were put on by the installer and all his meter readings were right where they should be.
I haven't tried another cable yet (no jumper used, remember?) or swapping the ports. I'd first like to get to that diag screen you're describing.

Edit: I see a Moca Diagnostics choice for the STB. If that's the one you're talking about, I see a rate 213-226mps for both my stb's so I venture to say that connectivity is not the problem.
I wonder if the stb itself could still be the problem in spite of the good readings ?

Ok, call me dense , but I just don't see that anywhere in the router's menu.
PLEASE, be more specific in the menu navigation steps.

The Monster cable is off a bulk roll and the compression fittings were put on by the installer and all his meter readings were right where they should be.
I haven't tried another cable yet (no jumper used, remember?) or swapping the ports. I'd first like to get to that diag screen you're describing.

Edit: I see a Moca Diagnostics choice for the STB. If that's the one you're talking about, I see a rate 213-226mps for both my stb's so I venture to say that connectivity is not the problem.
I wonder if the stb itself could still be the problem in spite of the good readings ?


yes, well, sort of. you can get to this information in the stb itself if, from it's "on" state, you press power>select>select from the front of the stb, you'll get a diag screen, "connected home" will be toward the bottom. After you select it, you'll have to press "down" a few pages to get to the matrix. I've noticed when checking these rates in the stb itself they are usually a little bit higher, but it does sound like your readings are normal. like i said, anywhere in the 200s is perfectly normal so long as each stb is within ~10 Mbs. Maybe check at the stb to see if you are getting the same readings the router is reporting?

mine are definitely in the high 230's at the stb and when i just logged into the router, they were like 228 at most. from what i can gather, a whole house can be at minimum around 180, but when there is a deviaton of more than 10Mbs on one of the stb's, this usually indicates some sort of "problem" in that run of coax, but doesn't necessarily mean there will be any problems with it so long as it isn't too far out of range

yes, well, sort of. you can get to this information in the stb itself if, from it's "on" state, you press power>select>select from the front of the stb, you'll get a diag screen, "connected home" will be toward the bottom. After you select it, you'll have to press "down" a few pages to get to the matrix. I've noticed when checking these rates in the stb itself they are usually a little bit higher, but it does sound like your readings are normal. like i said, anywhere in the 200s is perfectly normal so long as each stb is within ~10 Mbs. Maybe check at the stb to see if you are getting the same readings the router is reporting?

mine are definitely in the high 230's at the stb and when i just logged into the router, they were like 228 at most. from what i can gather, a whole house can be at minimum around 180, but when there is a deviaton of more than 10Mbs on one of the stb's, this usually indicates some sort of "problem" in that run of coax, but doesn't necessarily mean there will be any problems with it so long as it isn't too far out of range

Thanks galonzo ! Jeesh, I completely forgot about accessing that menu. I must have had a senior moment !

The readings at the stb are 237 and 240, for the 2 boxes. So, I imagine the 6416 is the problem in the way it's processing VOD.

To beat this to death, I've got an STB diagnostic menu FAQ over on broadbandreports.com: http://www.dslreports.com/faq/verizonfios/4.0_FiOS_Television#15925 "d16 Connected Home" describes how to get the data rate.

Just got the v1.5.0 / 05.93 firmware update last night here in N. VA and this problem remains.

Not a solution, but I leave the QIP on all the time, then power on the tv, wait a couple seconds, then turn on my receiver. To power off, turn off receiver then tv.

PDS


I'll bite, I have FIOS Tv with the QIP-6416-2 HD DVR. It's set to 1080i video output (good) and I set 480i to "stretch" in the service menu.

I just got a new (hdmi) ht recvr (yamaha RX-V663). The HDMI out on the 6416 goes into the V663 and the HDMI out from the V663 goes to my 1080p plasma (Samsung 6374). Now when I power everything up the 6416 resets its video mode to 720p (and non-stretch). I've set the 6416 back to 1080i over n over and it just goes back to 720p / non-stretch.

Ideas / solutions?

PDS

I received Release 1.5.0, Build Number 05.93 sometime in the last 24 hours or so.
Can anyone tell me what was updated or fixed in this version?

Thanks.

(From FIOS literature):

Limitations of the Multi-Room DVR:

• Programs recorded in Hi-Def cannot be played back on remote
Set Top Boxes.
• Remote Set Top Boxes cannot pause or rewind live TV.
• Remote Set Top Boxes do not support remote scheduling of
program recordings. Program recordings can ONLY be
scheduled through the DVR.
• HD Set Top Boxes (model 6200) cannot be used as part of a
Multi-Room network.
• Your Multi-Room DVR will support up to six additional
Set Top Boxes.
• No more than two remote Set Top Boxes can simultaneously
access recorded content from the DVR. An error message will
be displayed if more than two Set Top Boxes try to access
recorded content simultaneously.
• You cannot delete content from the DVR if another Set Top Box
is concurrently accessing that content.

So AFAIK the FIOS rep was wrong. The ability to send recorded video from the Multi Room DVR to an STB is SD only.

That means that:

1. The Multi Room DVR, while it may be able to record HD (mine can) can't broadcast it to any STB's or DVR's.
2. The only STB's that can receive the SD broadcasts are SD STB's.
3. No DVR's (SD or HD) can receive the shows.

It makes sense for me, since I have an STB / SD TV in an exercise area and can watch soccer or other shows on there while working out. I have three other HD TV's which have an HD DVR apiece. One of those is a multi room DVR.

My suggestion to you is to get an HD DVR or HD STB per HD TV, depending on where you want recording to happen. The ability to do Multi Room HD is probably going to happen down the line, but for now it is nonexistent.

I have an install going in tomorrow and I can confirm that currently the Multi-Room DVR can only send SD Programming to the SD Boxes. It CANNOT send HD Programming to HD STBs.

As my install paperwork was a disaster and they worked on it all day and until 9pm this evening to get correct, I have spoken with techs about as high up the ladder as you can go - and they say they are working to fix the bug - but they have no ETA as to when you will be able to send HD Programming to HD STBs. They suggest that you record the SD Programming if you want to watch it through another STB as the MultiRoom DVR will downrez HD to the SD box either.

Now, I would have asked them this, but as the Supervisors who were supposed to leave the office at 5pm were there until 9pm getting my install straightened out, I would have asked but his wife was ready to kill him so I didn't ask any additional questions.

What I wanted to know is does the MultiRoom DVR have a bigger HardDrive than the regular HD DVR? I am under the impression that for some reason it does not - which means that there is absolutely no reason to get a MultiRoom HD DVR at this point.

Can someone confirm the Hard Drive Capacity (GB please, not hours of recording) on the HD DVR and the HD MultiRoom DVR. They are bringing out both in the morning and I will tell them which to take back.

Thanks.

Verizon only has 2 models of HD-DVR available as shown on here, Home media is a software upgrade.

http://netservices.verizon.net/portal/link/help/index.jsp?epi_menuItemID=c567d167631f692124525d7253295c48&subId=14903

The difference between the two, 6416 standard programmable, 7216 cable card installed. I believe both have the same size drive.

which means that there is absolutely no reason to get a MultiRoom HD DVR at this point.

That's not entirely true, but it varies on a case-by-case basis. My wife likes to watch 60 Minutes and a few other news programs. We record those in SD and she can watch them on the other TV while I'm watching something else or playing a game on the main TV.

Can someone confirm the Hard Drive Capacity (GB please, not hours of recording) on the HD DVR and the HD MultiRoom DVR. They are bringing out both in the morning and I will tell them which to take back.

The capacity is identical.

The capacity is identical.

OK. Has anyone tried to put a bigger drive in one of these units?

Posted many times....can't be done.

I received Release 1.5.0, Build Number 05.93 sometime in the last 24 hours or so.
Can anyone tell me what was updated or fixed in this version? Thanks.

...from the original DLSreports thread by matcarl
Issues Addressed:
VOD latency
Rebooting problems
480i Override Settings changing by themselves

Not many changes for such a big jump in versions.
Most previous upgrades were just point releases (e.g. 1.0.3 to 1.0.4, and a few new builds of 1.0.4) and seemed to change or fix a lot more.

Posted many times....can't be done.

Not to mention you don't own the box, and trying to open it up would break your terms of service and if you were to damage the box you are out about $700.

OK. Has anyone tried to put a bigger drive in one of these units?

Been tried - no matter the size of the drive, the firmware limits it to the 160G drive size.

Check posts for much more particulars.

Welcome to AVS forum. Not a problem to help. There is also a Playstation forum: (removed)

You can't run the video through the HD DVR. The connections might be there, but Verizon doesn't let you use them. IOW, you can't switch to the PS3.

The remote codes are just so you don't have to use more than one remote. If you program your PS3 (SONY?) as an "AUX" on the remote, it might only work for playing DVDs. I don't know if it will work for a PS3, but that's all the remote can do. It can't tell the HD DVR to switch to the PS3.

Can you give a little more information about what you have? It's hard to see what kind of problem you have:

What type cable are you using to connect your HD DVR connected to your TV? Is it like HDMI, component or something else?

What connections do you have left on your TV? Can you give the make and model number of the TV?

Do you want to run both the video and audio into the TV? Some people run the audio into the stereo.

If you ask in the Playstation forum, they'll probably ask the same questions.

I have a similar issue. So just to be clear, the Video IN 1 & 2 cannot be enabled? I was hoping to run my Wii through it as the only connection still working is HDMI. There's no HDMI Wii cable. Of course, even if there was, my HDMI switcher (brand new) doesn't work either on my display.

I have a similar issue. So just to be clear, the Video IN 1 & 2 cannot be enabled? I was hoping to run my Wii through it as the only connection still working is HDMI. There's no HDMI Wii cable. Of course, even if there was, my HDMI switcher (brand new) doesn't work either on my display.

No need to reply. I finally found a few other posts confirming I'm screwed unless something has changed very recently. :(

We still have version 1.0.4 but it was doing fine for months. Then the last couple days, its freezing, blacking out, and giving "currently unavailable" on a bunch of channels.

Pulling the plug and rebooting tends to clear it, but I've had to do this 3 times in the middle of the RedSox game, its very annoying.

In MA, any idea if they will roll out the fix soon in MA?

Or is the box dying? Man I really dont want to lose the stuff I have saved, like the Soprano's last episode in HD, etc.

Is the 7416 any better?

I would not expect to see storage expansion on the current FiOS' Motorola DVRs. I do expect the next-generation FiOS DVR to ship with a significantly larger drive (at least 250Gb, and possibly 320Gb or 500Gb) and support external expansion. Unfortunately, Verizon's next DVR won't be available in quantity before 2009. A few lucky users might see them in November or December, but it could be six months or more after that before you can get one.

You had made this post back in January.

Another FiOS customer had stated about 10 days ago that after 2 failing 6000 series DVRs, that they had installed one of the newer 7000 series in its place and that it was expected to rollout in July.

Unfortunately, I cannot find the post at this time that referenced this (if it even was on AVS or another forum), as I wanted to ask about Hard Drive size and eSATA connectors on it.

Is this the unit you were speaking of - and have they moved up deployment?

We still have version 1.0.4 but it was doing fine for months. Then the last couple days, its freezing, blacking out, and giving "currently unavailable" on a bunch of channels.

Pulling the plug and rebooting tends to clear it, but I've had to do this 3 times in the middle of the RedSox game, its very annoying.

In MA, any idea if they will roll out the fix soon in MA?

Or is the box dying? Man I really dont want to lose the stuff I have saved, like the Soprano's last episode in HD, etc.

Is the 7416 any better?

I'm in eastern MA and am having the same problem today. I called Verizon and they say the problem is with the video on their end and for some reason, it's only effecting the DVR's. My std def box in the kids room continues to work fine. I am also having another probably unrelated problem. I sometimes lose output from the HDMI port. Re-booting solves it. When the HMI port goes out, the s-video is still alive.

Chip

...from the original DLSreports thread by matcarl
Issues Addressed:
VOD latency
Rebooting problems
480i Override Settings changing by themselves

Not many changes for such a big jump in versions.
Most previous upgrades were just point releases (e.g. 1.0.3 to 1.0.4, and a few new builds of 1.0.4) and seemed to change or fix a lot more.


I can confirm that in addition to the 480i settings fix, this version also seems to fix the problem of the 1080i setting resetting to 720p when HDMI handshaking fails. This is great news to people that noticed the problem, especially people with 1366x768 sets that show 720p in native resolution. Now my only problem is the handshaking still fails a lot with my current TV/receiver combination. Have to do too much poking around (changing inputs/channels) before it finally displays.

I have an install going in tomorrow and I can confirm that currently the Multi-Room DVR can only send SD Programming to the SD Boxes. It CANNOT send HD Programming to HD STBs.

I have a friend who just got the FiOS triple play. I am going to help him with his network and wanted to verify something he told me (I only have FiOS for Internet. I have an E* VIP622 for TV.) From the quote above, and from the literature quoted, it seems that a Multi-room DVR can't send a program to a STB in another room unless it was originally recorded in SD? I.e. it isn't capable of downrezzing to SD for viewing on SD boxes.

This is insane! How do you know which box you are going to want to watch a program on at some unspecified future time? It seems to me that you would have to schedule all recordings twice then, just in case you *might* want to watch it in another room - Once in HD and once in SD. Is this correct?

-Chris

From the quote above, and from the literature quoted, it seems that a Multi-room DVR can't send a program to a STB in another room unless it was originally recorded in SD?

That is correct.

This is insane! How do you know which box you are going to want to watch a program on at some unspecified future time? It seems to me that you would have to schedule all recordings twice then, just in case you *might* want to watch it in another room - Once in HD and once in SD. Is this correct?

Is your plan correct? I don't think anyone here can say, only you can decide whether it's worth recording every possible show twice and using up the second tuner to record the SD version.

My wife has a couple of shows she likes. She claims it doesn't matter to her whether they are in HD or not. We record those in SD so she can watch them on either set. One of them is 60 Minutes, which wouldn't really benefit from HD that much anyway. You might want to consider a similar model. Look at all the shows you record, and figure out which ones you *really* need to record in HD and which you could get away with just the SD version. Then you'd have an inventory of stuff for when you're on your SD set.

Is your plan correct? I don't think anyone here can say, only you can decide whether it's worth recording every possible show twice and using up the second tuner to record the SD version.

I have no need to do so. My VIP622 will downrez HD shows for SD playback in another room just fine. No way would I give that up for a box that can't.

I just couldn't believe Verizon would be so shortsighted until I got confirmation in black-and-white. I was sure my friend was just inexperienced in multi-room DVRs or was misreading the literature.

I did some research into the DVRs Verizon was using and the method for distributing content when FiOS first became available in my neighborhood and decided it needed a couple more generations before it would work as smoothly as the E* box I had then (which was the almost universally loathed 921), but I had no idea they were as bad as this.

-Chris

I'm in eastern MA and am having the same problem today. I called Verizon and they say the problem is with the video on their end and for some reason, it's only effecting the DVR's. My std def box in the kids room continues to work fine. I am also having another probably unrelated problem. I sometimes lose output from the HDMI port. Re-booting solves it. When the HMI port goes out, the s-video is still alive.

Chip

Ok. I also ran into this problem over the weekend. I tried cutting power / restarting, only to see it come back. Then I remembered a post here from a while ago (same problem about a year ago).

This fixed it for me:

1. Unplug the power cord.
2. Unplug the cable connection from the back of the DVR.
3. Wait for about a minute on both.
4. Reconnect the cable connection to the back of the DVR.
5. Reconnect the power to the DVR.

I always wait until the time is displayed on the DVR (can take a bit in this situation).

This fixed my problem.

I just couldn't believe Verizon would be so shortsighted until I got confirmation in black-and-white. I was sure my friend was just inexperienced in multi-room DVRs or was misreading the literature.


Take it for what's it worth (And as this board isn't a paid forum, it means you paid $0 for the info) but I have had some well placed techs tell me that the newer DVR is now the focus to fix all these issues (Send HD to SD boxes downrezed and HD to HD STBs.

Whether they have a clue or not, the fact that these units have just a 160GB drive in them for a multiroom HD-DVR lead me to believe there is some logic in that statement. Even the Multiroom SA Box has increased its HD size dramatically.

History has shown it would not be the first time that many companies have stopped work on a certain model to concentrate efforts on a newer box (witness the SA8100 which never went mainstream and was replaced by the SA8300 - not to mention Windows 2000 and then Windows XP where Microsoft just quit working on some of the better known bugs).

Take it for what's it worth (And as this board isn't a paid forum, it means you paid $0 for the info) but I have had some well placed techs tell me that the newer DVR is now the focus to fix all these issues (Send HD to SD boxes downrezed and HD to HD STBs.

Whether they have a clue or not, the fact that these units have just a 160GB drive in them for a multiroom HD-DVR lead me to believe there is some logic in that statement. Even the Multiroom SA Box has increased its HD size dramatically.

HDD size is another reason I'm not planning to switch any time soon. With external storage enabled, my 622 has effectively unlimited HDD size. The only feature that could entice me would be the ability to distribute HD content from a single DVR to both HD and SD sets. Until that happens, I'm sticking with E*.

I can confirm that in addition to the 480i settings fix, this version also seems to fix the problem of the 1080i setting resetting to 720p when HDMI handshaking fails. This is great news to people that noticed the problem, especially people with 1366x768 sets that show 720p in native resolution. Now my only problem is the handshaking still fails a lot with my current TV/receiver combination. Have to do too much poking around (changing inputs/channels) before it finally displays.

I can confirm the new (1.5.0) release does NOT fix the 1080i -> 720p problem (at least not for me). My 6416-2 box still resets video format to 720p whenever it feels like it (and resets the other settings, including stretch mode).

Afaik, current behavior is the same as the prev version. Sucks!

PDS