I guess I am a little late joining the Tiko party....can someone explain in brief how different is this Tiko intro from all the other ones out there (Digital Forge, DIY intros, slides, etc).

What makes Tiko and CeRT special? Are the characters programmable, or are the same animation sequences rendered for all shipped discs? and can it be rendered in 1080P at 2.35:1 AR?

I dont mind buying multiple intros from different publishers and AVS members, but I am just trying to figure out the value here.

I wish Richard would post a low res video sample or demo of what to expect. I cannot find anything on their website or this thread that completely defines the Bitstream Tiko experience, is it just a pixar-like animation short geared towards showcasing a home theater?:confused:

... I wish Richard would post a low res video sample or demo of what to expect.

If you go to customintros. com and click on the Tiko image, it'll take you to a Quicktime video of the animation.

**** Update 08/13/08

Now that Tiko is finished and ready to be shipped out we need to iron out a few bugs in the shipping process. Shouldn't take more than a few days to get all the kinks out.

Richard

**** Update 08/20/08

We cannot seem to get the postage situation fixed, will keep you updated.

Richard

**** Update 11/01/08

After the last couple of months we are ready to cut our losses with USPS and go with a different carrier. I am going to go to the mailbox one last time to see if I can get these things mailed.

Richard

**** Update 01/15/09

Sorry for the long delay, I never made it to the mailbox. More to follow.

Richard

**** Update 02/20/09

We are ready to go. I will not say who is going to deliver, but I will give you a code phrase instead: "We mail you stuff and our name rhymes with dedex" Let's see who the smart ones are???

Richard

**** Update 05/01/09

Well now that the guessing game is over, back to business. As most of you figured out... Fedex will be shipping these. For those who figured it out I will be emailing you a special coupon to save you 3.00 off your next purchase of a car.

We have been in the shipping studio all week trying to nail down the actual process of putting the disc in the mail. Also as many of you know we have been running into several problems when we try to actually put the disc in the mail, but fear not... within a week (that's a code too) we will be shipping.

Richard

**** Update 01/28/10

Sorry no posts for a while.

Kudos to the folks that figured out my last code. You were right, if you take "withing a week" divide it by 2 carry the 4 add 15 and then subtract blue... you get 9 months.

**** Update 02/01/10

We have successfully shipped out all of the pre-orders as of today. Let us know what you think.

Richard

**** Update 02/03/10

We are getting responses from you guys that the disc we sent out is only compatible with PAL sets. Looks like we are going back to the drawing board.

More to come.

Richard

:D:D:D:D:D:D:D:D:D:D

Mine just arrived! It's dinnertime, but I'll be trying it out shortly afterwards. Can't wait to finally see it!

It's Awesome!

I am waiting with worm in mouth (baited breath) for some of the reviews. Accidentally unsubscribed from this thread and now giving a reply to hopefully resubscribe. me bad :D

I had a chance to look at Tiko last night, along with all the extras on the disc. I won't post a long review here (Olympics start in a few minutes), but overall it is a very nice package. Tiko is very cool - the animation is first-class (just like Cert) and the video quality is about what I would expect for a SD DVD (can't wait to receive the Blu-Ray version when that is ready; it should be fantastic). The sound is great - every bit as nice as Cert.

I do have one minor issue with the disc. For almost the entire Tiko video, it looks as though it was shot in 15:9 as opposed to 16:9. By that I mean that there are vertical bars on either side of the video. On my 110" diag 16:9 screen, these bars a just a few inches wide.

Once the personalized part of the video begins, the image changes to 16:9 and fills the entire screen.

This is not a biggie, but I just assumed the entire video would be shot in 16:9.

Otherwise, the trailers and trivia are a nice addition, and I even enjoyed watching the Bitstream Animation trailer!

The Bassimator is pretty cool animation as well.

I had a chance to look at Tiko last night, along with all the extras on the disc. I won't post a long review here (Olympics start in a few minutes), but overall it is a very nice package. Tiko is very cool - the animation is first-class (just like Cert) and the video quality is about what I would expect for a SD DVD (can't wait to receive the Blu-Ray version when that is ready; it should be fantastic). The sound is great - every bit as nice as Cert.

I do have one minor issue with the disc. For almost the entire Tiko video, it looks as though it was shot in 15:9 as opposed to 16:9. By that I mean that there are vertical bars on either side of the video. On my 110" diag 16:9 screen, these bars a just a few inches wide.

Once the personalized part of the video begins, the image changes to 16:9 and fills the entire screen.

This is not a biggie, but I just assumed the entire video would be shot in 16:9.

Otherwise, the trailers and trivia are a nice addition, and I even enjoyed watching the Bitstream Animation trailer!

The Bassimator is pretty cool animation as well.


Nice review.
Anyone else who gets their disc, could you also post a review??

Doesn’t this post…

I had a chance to look at Tiko last night, along with all the extras on the disc. I won't post a long review here (Olympics start in a few minutes), but overall it is a very nice package. Tiko is very cool - the animation is first-class (just like Cert) and the video quality is about what I would expect for a SD DVD (can't wait to receive the Blu-Ray version when that is ready; it should be fantastic). The sound is great - every bit as nice as Cert.

I do have one minor issue with the disc. For almost the entire Tiko video, it looks as though it was shot in 15:9 as opposed to 16:9. By that I mean that there are vertical bars on either side of the video. On my 110" diag 16:9 screen, these bars a just a few inches wide.

Once the personalized part of the video begins, the image changes to 16:9 and fills the entire screen.

This is not a biggie, but I just assumed the entire video would be shot in 16:9.

Otherwise, the trailers and trivia are a nice addition, and I even enjoyed watching the Bitstream Animation trailer!

The Bassimator is pretty cool animation as well.

…all but render the below post meaningless.

**** Update 08/13/08

Now that Tiko is finished and ready to be shipped out we need to iron out a few bugs in the shipping process. Shouldn't take more than a few days to get all the kinks out.

Richard

**** Update 08/20/08

We cannot seem to get the postage situation fixed, will keep you updated.

Richard

**** Update 11/01/08

After the last couple of months we are ready to cut our losses with USPS and go with a different carrier. I am going to go to the mailbox one last time to see if I can get these things mailed.

Richard

**** Update 01/15/09

Sorry for the long delay, I never made it to the mailbox. More to follow.

Richard

**** Update 02/20/09

We are ready to go. I will not say who is going to deliver, but I will give you a code phrase instead: "We mail you stuff and our name rhymes with dedex" Let's see who the smart ones are???

Richard

**** Update 05/01/09

Well now that the guessing game is over, back to business. As most of you figured out... Fedex will be shipping these. For those who figured it out I will be emailing you a special coupon to save you 3.00 off your next purchase of a car.

We have been in the shipping studio all week trying to nail down the actual process of putting the disc in the mail. Also as many of you know we have been running into several problems when we try to actually put the disc in the mail, but fear not... within a week (that's a code too) we will be shipping.

Richard

**** Update 01/28/10

Sorry no posts for a while.

Kudos to the folks that figured out my last code. You were right, if you take "withing a week" divide it by 2 carry the 4 add 15 and then subtract blue... you get 9 months.

**** Update 02/01/10

We have successfully shipped out all of the pre-orders as of today. Let us know what you think.

Richard

**** Update 02/03/10

We are getting responses from you guys that the disc we sent out is only compatible with PAL sets. Looks like we are going back to the drawing board.

More to come.

Richard

:D:D:D:D:D:D:D:D:D:D

It is pretty easy to criticize from afar. :mad: :mad:

Come on now! Where is your sense of humour?? I think it was meant to be funny and not to criticize. Having followed this thread for a while and also patiently waiting for my Tiko I personaly laughed my head off reading his post.

Sometimes we take the world too seriously and forget to laugh:p:D:)

I thought it was funny too.

Additionally, since it was posted BEFORE the other post, it's not meaningless at all.

I had a good laugh when I read it too .... whether it was supposed to be critical or good natured humor, it was pretty darn funny either way. I've been waiting for over a year and a half --- and I know others have waited even longer, so how could anyone NOT find that post humorous? That is just an outrageous amount of time to wait for an intro! (Although, I give Richard credit for offering all the bonus stuff for the pre-orders). I still haven't received my order yet, so until I do, the DedEx theory is gonna scare me. I'm hoping I get my copy tomorrow since other people apparently received theirs.

From a female point of view:
The post was funny but then again not funny.
Not funny in the sense that people have been waiting a long time.
It's kinda like "deja vu" so I think that's why most people didn't post.
It's kinda like putting salt in the wound or maybe jinxing the situation.
Jinxing meaning some people that haven't received their intro yet.

Hello all!

We're burning and shipping orders as fast as we can. I sent another batch out yesterday (35) orders and I'll get more out today. Also, this weekend we should have almost 99% of the custom ones done so hang in there just a little longer as another huge batch will go out on Monday or Tuesday and we'll finally be caught up.

As for the one post, I thought it was funny. Yes it's taken far too long to get this out, some in my control and much not. It's been a learning experience and though very taxing at times, it's been worth it.

What it does show me though is that you all care about our product. Everyone has been fantastic throughout the whole process and to be defended by people on this board and supported by all of you has made it all worthwhile.

Enjoy.

Richard

Got mine yesterday. great intro. Make sure you take notice to the BASSINATOR WARNING I have 2 Velodyne digital 18" subs and bass shakers in my couch and did not turn it down. I think I maxed out everything when the base hit. My wife came down stairs to see what happened. damb I almost got to buy 2 new subs.

Got mine yesterday. great intro. Make sure you take notice to the BASSINATOR WARNING I have 2 Velodyne digital 18" subs and bass shakers in my couch and did not turn it down. I think I maxed out everything when the base hit. My wife came down stairs to see what happened. damb I almost got to buy 2 new subs.Todd, did you have the problem I mentioned in my review, about most of the video being shot at 15:9? I'm curious if this is the way it's supposed to be. Perhaps Richard can chime in on this, too.

**** Update 08/13/08

Now that Tiko is finished and ready to be shipped out we need to iron out a few bugs in the shipping process. Shouldn't take more than a few days to get all the kinks out.

Richard

**** Update 08/20/08

We cannot seem to get the postage situation fixed, will keep you updated.

Richard

**** Update 11/01/08

After the last couple of months we are ready to cut our losses with USPS and go with a different carrier. I am going to go to the mailbox one last time to see if I can get these things mailed.

Richard

**** Update 01/15/09

Sorry for the long delay, I never made it to the mailbox. More to follow.

Richard

**** Update 02/20/09

We are ready to go. I will not say who is going to deliver, but I will give you a code phrase instead: "We mail you stuff and our name rhymes with dedex" Let's see who the smart ones are???

Richard

**** Update 05/01/09

Well now that the guessing game is over, back to business. As most of you figured out... Fedex will be shipping these. For those who figured it out I will be emailing you a special coupon to save you 3.00 off your next purchase of a car.

We have been in the shipping studio all week trying to nail down the actual process of putting the disc in the mail. Also as many of you know we have been running into several problems when we try to actually put the disc in the mail, but fear not... within a week (that's a code too) we will be shipping.

Richard

**** Update 01/28/10

Sorry no posts for a while.

Kudos to the folks that figured out my last code. You were right, if you take "withing a week" divide it by 2 carry the 4 add 15 and then subtract blue... you get 9 months.

**** Update 02/01/10

We have successfully shipped out all of the pre-orders as of today. Let us know what you think.

Richard

**** Update 02/03/10

We are getting responses from you guys that the disc we sent out is only compatible with PAL sets. Looks like we are going back to the drawing board.

More to come.

Richard

:D:D:D:D:D:D:D:D:D:D

Hey Rich, are you sure this is not for the robot intro?? Just kidding, Now lets see ... If months are ... and days are .... - Just kidding. Can't wait to see Tiko. Thanks again for your hard work.

Richard,

If you can, could you post when you have finished sending out all the standards and then when you completed sending out the custom discs for the pre-orders? This will allow people to judge when their discs should get there and contact you if there is a problem. Thanks.

Come on now! Where is your sense of humour?? I think it was meant to be funny and not to criticize. Having followed this thread for a while and also patiently waiting for my Tiko I personaly laughed my head off reading his post.

Sometimes we take the world too seriously and forget to laugh:p:D:)

I really find it hard to see any humor in something when it is at the expense of someone else... but hey, that is just me.

I ordered a standard Tiko (along with a standard CERT). I still see "processing" on the order tracking page. Hopefully, I'll get them both next week!

--John

Thanks guys. Actually what we'll do for the Easter Egg is I'll include a little note in each order saying how to get to it. That way the pre-order customers know where it is!

Richard

Okay, I got the dvd and have to wait till tomorrow to get my dvd player. but the question is did anyone get the note or I am going to have to go on a hunt?;)

To all:

An email was sent out to everyone (check your spam folders) from our store to let you know where the Easter Egg was. It also contained a few more announcements.

Secondly, the video was rendered at 720 x 480 anamorphic and everything falls under both type and viewsafe standards for NTSC at that resolution.

Richard

I haven't received any emails since I didn't order from your store. Instead I ordered via check. Check your PM for my email address.

No emails here yet...

To all:

An email was sent out to everyone (check your spam folders) from our store to let you know where the Easter Egg was. It also contained a few more announcements.

Secondly, the video was rendered at 720 x 480 anamorphic and everything falls under both type and viewsafe standards for NTSC at that resolution.

Richard

No emails yet, Mine is a custome one Order #1092

I got an e-mail, but it was not anything about my order. It was more like a general advertisement.
Unless the info Rich is talking about is in that e-mail, I just do not see it.

Here is what it said...





Tiko is finally on the big screen and you can be to! Introducing the next customized home theater introduction from Bitstream Animation.

By providing up to three screens for custom messages, the newest custom DVD intro, featuring "Tiko", gives you the ultimate in pre-show entertainment. With all original shorts and the most nostalgic piece of movie animation, this disc is sure to wow both you and your audience.

The best part is, it’s not just Tiko’s name in lights, it’s yours. Building on the success of CeRT, Tiko takes pre-show entertainment to an all new level with Trivia & Fun Facts, The Bassimator, Tiko Trash and other surprises! But the best part of any home theater introduction is seeing your name on the big screen!

ORDER NOW!

Well... order 1015 (ordered October 23, 2006) has arrived.

I know that everybody gets defensive when people say negative things..... but,

I am disappointed. I also get the black bars on the sides. I understand "viewsafe" and I also know that you can make it so it still fills the screen. Viewsafe is there to help make sure that you are putting text and other important items viewable even for TVs with major overscan.

I also get no sound when viewing the DTS SFX trailer.

It also appears to have interlacing problems. (at least that is what I think it is called) I figure it is an encoding problem because I get none when I watch the trailers.

Other than that... It's kinda neat. Probably won't get too much use until the high def version comes out. My wife (who is not that picky) even mentioned the quality.

Oh well. I look forward to the blu-ray. (hopefully they can combine cert and tiko for us so that we don't have to switch discs, hint hint)

Richard, I sent you another PM...please take a look.

Thanks!

ok, seems like I am not the only one...if someone finds the eggs, let me know please. Thanks.

I got my Email on the 15th.

Richard,

I was stoked to get it and am pretty pleased with the result. I think I am going to have to try to Frankenstein something together with current movie trailers, etc. I look forward to the Blu-ray. I was hoping for the shark and the gift from the wife though...

I got my Email on the 15th. I'm enclosing a copy of it in spoiler tags for those that wish to see it.

Richard, if you have a problem with me posting it here, let me know.



Richard may not mind, but I think it stinks:eek:

Some of us have been looking forward to this release since October of 2006. Richard was nice enough to offer a few cool perks to only the "pre-order crowd", And you're giving one away to everyone who orders from now on. Even though you did get the email, I don't think it was your secret to tell. Hell, I admit I'm selfish... I think new orders should have to work for the easter egg.

Actually, since you only waited a month or two (didn't you say your order number was 1210?), even you should have had to work a little;)

Well, OK. Just a little.:D

Richard,

Thanks for the call last night. I sent you another PM just now with the modified lines.

Sincerely,

mark

Richard may not mind, but I think it stinks:eek:

Some of us have been looking forward to this release since October of 2006. Richard was nice enough to offer a few cool perks to only the "pre-order crowd", And you're giving one away to everyone who orders from now on. Even though you did get the email, I don't think it was your secret to tell. Hell, I admit I'm selfish... I think new orders should have to work for the easter egg.

Actually, since you only waited a month or two (didn't you say your order number was 1210?), even you should have had to work a little;)

Well, OK. Just a little.:D

Since you're just a 'BelowAverageJoe' why do you think you should be any different? :D Hehehehehe.
Sorry... couldn't resist. :D :D :D

coolhand,

The shark is on there. It's the Easter Egg. Also, the present from my wife is being manufactured. It's custom as well but is in process.

Stew4msu,

Good idea, since apparently the email got to some, but not all. But BelowAverageJoe is right. It shouldn't be on here. Could you remove it?

If you didn't get the email and want to know where the shark intro is, shoot me an email at richard@bitstreamanimation.com. I'll gladly tell you.

Richard

Since you're just a 'BelowAverageJoe' why do you think you should be any different? :D Hehehehehe.
Sorry... couldn't resist. :D :D :D


Hmmm. That's a good point.:p

Richard may not mind, but I think it stinks:eek:

Some of us have been looking forward to this release since October of 2006. Richard was nice enough to offer a few cool perks to only the "pre-order crowd", And you're giving one away to everyone who orders from now on. Even though you did get the email, I don't think it was your secret to tell. Hell, I admit I'm selfish... I think new orders should have to work for the easter egg.

Actually, since you only waited a month or two (didn't you say your order number was 1210?), even you should have had to work a little;)

Well, OK. Just a little.:D

I thought about that, but didn't think there'd be many people on this thread (if any) that weren't part of the pre-order. And while I may have only recently actually ordered, I've been with this thread since the beginning and have waited just as long as everyone else.

But you're right, not my secret to tell.




coolhand,
Stew4msu,

Could you remove it?



Done.

I thought about that, but didn't think there'd be many people on this thread (if any) that weren't part of the pre-order. And while I may have only recently actually ordered, I've been with this thread since the beginning and have waited just as long as everyone else.



Yup, I have been following along since very early 2006.
Just because I didn't commit financially till just a few weeks ago does not mean I have not been following this thread.

Can't wait to get my disc!!

To all:

In an effort to provide the best possible experience, we're halting production until we can re-encode the video to make sure that the view safe and the resolution is proper to 16:9 sets. While this may vary, we haven't had an issue with CeRT, so we're going to see what to do about Tiko.

That means you'll all be getting another disc once we figure out the best way to ensure proper video. It worked on most of our test sets, but then again I don't want half a solution out there for some, whether or not you use overscan and calibration.

Work will be done this week on it and we will try to have everything shipped out before CEDIA.

As for the DTS problem, it works just fine for us, we can't reproduce what was mentioned. Anyone else having a problem with it?

Richard

Mark: Got it, we'll work on it once we approve the new video encodes.

Steve, Tony, Ken and Todd, I emailed you where to find the Easter Egg.

Richard

To all:

In an effort to provide the best possible experience, we're halting production

Thanks Richard.

Well, my order is still "processing", so I guess I won't be getting it this week, due to the production halt. Bummer....

When is CEDIA happening? At least I can have a time reference on when to expect Tiko and CERT.

--John

Well... order 1015 (ordered October 23, 2006) has arrived.

I know that everybody gets defensive when people say negative things..... but,

I am disappointed. I also get the black bars on the sides. I understand "viewsafe" and I also know that you can make it so it still fills the screen. Viewsafe is there to help make sure that you are putting text and other important items viewable even for TVs with major overscan.

I also get no sound when viewing the DTS SFX trailer.

It also appears to have interlacing problems. (at least that is what I think it is called) I figure it is an encoding problem because I get none when I watch the trailers.

Other than that... It's kinda neat. Probably won't get too much use until the high def version comes out. My wife (who is not that picky) even mentioned the quality.

Oh well. I look forward to the blu-ray. (hopefully they can combine cert and tiko for us so that we don't have to switch discs, hint hint)

I don't have the 16:9 problem, but I do not get sound when viewing the DTS SFX trailer as well. Order #1042.

Just as a point of reference for those having issue with sound. You might want to provide Richard with the DVD player model number as well as the receiver you are using to decode the DTS track. This may help him track down or at least test on similar equipment before shipping out the new ones.

I have no data to provide, as I only own Cert from a couple years ago.

Regards,
Jeff

Mark: Got it, we'll work on it once we approve the new video encodes.

Richard

Thanks Richard. Please, take your time to make it the way you want it.

Mark

Thanks Richard. Please, take your time to make it the way you want it.

Mark

Pffft Did anyone else spit their coffee out when they read this????

Pffft Did anyone else spit their coffee out when they read this????

May that guy wasn't a member of the thread from the start. I wanted DTS for my sound. I hope when the disc is fixed, DTS will work with my receiver.
I have an old Yamaha HTR5250. I'll have to get the model of my dvd player.

Pffft Did anyone else spit their coffee out when they read this????

Hahahaha... just another set back.
I do wish I could have gotten my intro before they halted things and said they would be re-issuing the disc.
The curiosity is killing me!!!

As much as I want mine… I am one who favors getting it right.
I have to admit, when I heard some were having issues with the image not filling the screen while others were having issues with the audio… I was a bit disappointed.
I am glad they are on top of the issue and working to correct it.

I would like to know if my Tiko was shipped are not,.Order 1216.If not I can stop looking for it.Thanks ROBERT HART

Don't you get any other mail that you have to go to the mailbox for?

If it's not there by Friday, stop looking.

CEDIA starts the first weekend in September - I think it's the 7th.

It's actually 9/3 through 9/7.

Don't you get any other mail that you have to go to the mailbox for?

If it's not there by Friday, stop looking.

Drop dead Tex

As much as I want mine… I am one who favors getting it right. I have to admit, when I heard some were having issues with the image not filling the screen while others were having issues with the audio… I was a bit disappointed. I am glad they are on top of the issue and working to correct it.

Right on suffolk112000.

Haven't we all been dissappointed a time or two? and I am no exception. But after all this time and having read all Richard's posts, I sincerely believe that he has made the only decision he can as he struggles to fix the problems. So I say again, Please get it right Richard...I'll wait.

(fyi, My order was placed either late 2006 or early 2007, I have forgotten exactly when and couldn't care less.)

buddahead, yours will come from the batch that is 'fixed'.

I will be out of touch for the weekend as I'm attending to family stuff.

We will be working on the video stuff this upcoming week again to get it fixed.

Richard

Richard,

I am very eager to get my new Tiko, and I have not gotten it yet. I did recieve the e-mail saying it was on its way, so I am patiently waiting. My order number was #1118, orderd back in April 6th 2007... it was a custom Message sorry to be so impatient.

Thank you
Clark

clarkeven,

AS noted before we are not shipping now due to the overscan, framing issue for 16:9. We are currently working on it now.

As for the DTS, I've checked both disc masters that were used for those orders and can hear the DTS just fine. Using a Denon DVD player and Denon receiver from about 3 years ago.

Richard

Richard
Thank you, I didn't realize there were issues... I look forward to the final and can't wait to show it off in my new theater...

As for the DTS, I've checked both disc masters that were used for those orders and can hear the DTS just fine. Using a Denon DVD player and Denon receiver from about 3 years ago.

Richard

I know we are all supposedly AV geeks here, but just a thought. Are the users unable to get sound from the DTS track using the proper setup? I am not making any claims or assumptions, I am just looking for reasoning why the DTS works on the master but not on some of the shipped discs.

Can 1 or 2 of the individuals (that might even be all there are) with DTS problems, send the disc back to Richard so he can check it out?

I guess what I should have said is I burned a disc, the same as I would ship and the DTS files worked for me. I did that both for the DTS and Dolby version of the generic, since that's what the customers in both cases ordered.

Richard

Richard,

I have e-mailed and PM you to find out the status of my CERT order that was placed at the end of July, but still have not received an answer. What gives?

Headed out to CEDIA. I'll look for this in the mail when I come back!!!

To all:

In an effort to provide the best possible experience, we're halting production until we can re-encode the video to make sure that the view safe and the resolution is proper to 16:9 sets. While this may vary, we haven't had an issue with CeRT, so we're going to see what to do about Tiko.

That means you'll all be getting another disc once we figure out the best way to ensure proper video. It worked on most of our test sets, but then again I don't want half a solution out there for some, whether or not you use overscan and calibration.

Work will be done this week on it and we will try to have everything shipped out before CEDIA.

As for the DTS problem, it works just fine for us, we can't reproduce what was mentioned. Anyone else having a problem with it?

RichardThanks Richard; I look forward to receiving my replacement disc that will hopefully fix the problem of the image not filling a 16:9 screen. I'll post my results here once I receive the disc.

Thanks Richard got CERT on Saturday.

Richard,
I ordered both Cert & Tiko back on August 6. I understand you are working on fixing some problems with Tiko, but when will you be shipping my Cert out to me.

Thanks

Hey all, the video problems may be done. I'll be reviewing them on Thursday thanks to theiracle of the Internet. I'll post a shopping update as soon as I get back.
CeRT sales will resume Monday and will be caught up by then.

Richard

Hey all, the video problems may be done. I'll be reviewing them on Thursday thanks to theiracle of the Internet. I'll post a shopping update as soon as I get back.
CeRT sales will resume Monday and will be caught up by then.

Richard


Great news.Can't wait for TIKO/
ROBERT HART

Hey all, the video problems may be done. I'll be reviewing them on Thursday thanks to theiracle of the Internet. I'll post a shopping update as soon as I get back.
CeRT sales will resume Monday and will be caught up by then.

Richard

Will the custom Intro orders will also be fulfilled?
Order Number 1092 dated January 15th 2007.

Thanks.
Sam.

Richard,

Any updates on the status of fulfilling the Tiko/Cert orders? I ordered both the standard versions of Tiko and Cert on 7/31 (#1215). I can understand Tiko not shipping yet because I realize I'm behind most people here, but what about the status of my Cert order? So far, I've had no responses to my emails or pm's about the order status, and your webpage still shows "processing". I would have thought my Cert order would have been shipped some time ago.

Thanks Richard,
Jeff

Anybody in Canada received their Tiko disc? Richard confirmed my shipment, it's been a couple of weeks and I'm still waiting. :(

Richard,

Any updates on the status of fulfilling the Tiko/Cert orders? I ordered both the standard versions of Tiko and Cert on 7/31 (#1215). I can understand Tiko not shipping yet because I realize I'm behind most people here, but what about the status of my Cert order? So far, I've had no responses to my emails or pm's about the order status, and your webpage still shows "processing". I would have thought my Cert order would have been shipped some time ago.

Thanks Richard,
Jeff

Jeff:

I ordered Tiko and Cert (standard) together as well. Richard responded back to me in an earlier post that they would be mailed out together, so I would imagine that still stands. I would love to have Cert now, but I will be patient. My order number is #1218, so you should get yours before me!

--John

Hey all, the video problems may be done. I'll be reviewing them on Thursday thanks to theiracle of the Internet. I'll post a shopping update as soon as I get back.
CeRT sales will resume Monday and will be caught up by then.

Richard

Richard,

Any update from your message last week?

Thanks,

Jeff:

I ordered Tiko and Cert (standard) together as well. Richard responded back to me in an earlier post that they would be mailed out together, so I would imagine that still stands. I would love to have Cert now, but I will be patient. My order number is #1218, so you should get yours before me!

--John

Thanks John. At least you received a response. I knew I'd have to wait a while on Tiko, being behind most everyone, but I didn't expect to have to wait over a month for Cert. I thought those were ready to go.

Although I only ordered in July, I've been following this soap opera for many, many, many months. I ordered when I thought everything was ready to go...silly me!

Jeff

The CEDIA update I posted still had some bitrate/encoding errors. I actually got to test Tiko on some high end gear a the show, but I'm not allowed to say who. No big deal, but it was fun. We've been working on it and as of this morning, no issues, so we're crossing our fingers. See below for shipping issues. I've also replied to people via email last night and PMs today.

Jeff,

I just replied to you. Vantorax, yours was mailed before I went to CEDIA. I'll find the customs slip and try to track it but it was sent.

Chris Dotur, yours came back as no forwarding address, let me know where to ship your CeRT.

More CeRT is going out today.

Tiko update: We have a workaround for both the black bars and ran into a problem with DTS. Well we finally figured that out this morning after several phone calls to them.

Tiko standard DVDs will resume shipping next week, burning and shipping on Monday. We'll also be reburning every single custom order starting next week as well and those will go out in batches with what gets done each day.

Richard

Richard, I just wanted to voice my opinion about this whole ordeal. JOB WELL DONE! I know it has been a long road. We've all had ups and downs with this. Sure it would have been nice to enjoy this product for the past year, but the fact you are doing everything in your power to make sure this product is of the highest quality speaks loud and clear to me. I really appreciate it. Far to often customer service does not last past the point of sale. But you are still trouble shooting and basically eating the cost of correcting this issue. I know of larger companies who make similar products who would not. Again, thanks. Seeing how you handle this gives me comfort that in the furture any business with you would be handled with the same care. I look forward to enjoying Tinko as much as I have enjoyed CeRT over the years.

Vantorax, yours was mailed before I went to CEDIA. I'll find the customs slip and try to track it but it was sent.

I'm not doubting you, Richard. But I haven't received it yet. On Aug 19th, I was told that it was sent. Just trying to figure out if other Canadians have received it or if it's just me.

To all:

The encodes look great, no more lines on the side and it looks a tad better than the old version. What we're going to do starting tomorrow is redo every single custom order. Those will be sent out in batches starting next week. The DTS works fine on our system and on two others locally, so if you shouldn't have issues with the DTS trailer.

All standard DVDs will be sent out starting tomorrow. If you ordered a standard edition Tiko (or CeRT lately) expect to have yours at the latest next week in the early part of the week (US of course). Every single standard order should be out by Friday.

Again, thanks for your patience.

Richard

pcdoctor - You still haven't told me what your custom messages are to be.

Richard

I'll send a PM. Thx.

To all:

All standard DVDs will be sent out starting tomorrow. If you ordered a standard edition Tiko (or CeRT lately) expect to have yours at the latest next week in the early part of the week (US of course). Every single standard order should be out by Friday.

Again, thanks for your patience.

Richard

Richard:

I checked on my order status and it still says "processing" as of today. I had ordered a standard Tiko and standard Cert. Can you tell me if this went out Friday? Order number is 1218.

--John

Not me... :( Been over a month since I was told it has been shipped. I think it got lost on the way here. :(

Not me... :( Been over a month since I was told it has been shipped. I think it got lost on the way here. :(

Maybe an update from Richard is in order. ;)
I personally am curious as to where we all stand.
Are the standard orders going out... or finished?
Are you shipping any custom orders yet? (Mine was a custom order) Are you just starting to ship custom orders? Are you half way through the custom orders? Almost finished?

To all:

As of today all standard intros have gone out. Save for those of you in Canada, Australia, Denmark and the U.K., everyone who ordered a standard DVD should have them by Thursday at the latest. They went out USPS priority. Those living in the countries listed above, will have theirs in 3-10 days based on customs and international ship times.

Custom orders will be shipping out later this week or early next week at the latest. They are all complete but a small batch and we are making sure they are as good as the standard versions.

Look for your copy soon.

Those of you who need to know where the Shark animation is on the disc, PM or email me. If you pre-ordered I'll tell you. If you didn't, good luck finding it!

More later this week.

Richard

To all:

As of today all standard intros have gone out. Save for those of you in Canada, Australia, Denmark and the U.K., everyone who ordered a standard DVD should have them by Thursday at the latest. They went out USPS priority. Those living in the countries listed above, will have theirs in 3-10 days based on customs and international ship times.

Custom orders will be shipping out later this week or early next week at the latest. They are all complete but a small batch and we are making sure they are as good as the standard versions.

Look for your copy soon.

Those of you who need to know where the Shark animation is on the disc, PM or email me. If you pre-ordered I'll tell you. If you didn't, good luck finding it!

More later this week.

Richard

Great!
Thanks Richard!

Thanks Richard.

To all:

As of today all standard intros have gone out. Save for those of you in Canada, Australia, Denmark and the U.K., everyone who ordered a standard DVD should have them by Thursday at the latest. They went out USPS priority. Those living in the countries listed above, will have theirs in 3-10 days based on customs and international ship times.

Custom orders will be shipping out later this week or early next week at the latest. They are all complete but a small batch and we are making sure they are as good as the standard versions.

Look for your copy soon.

Those of you who need to know where the Shark animation is on the disc, PM or email me. If you pre-ordered I'll tell you. If you didn't, good luck finding it!

More later this week.

Richard

Richard:

I received Tiko today (yay!), and I am going to watch it after I type this. However, can you tell me where my Cert order is and when I can expect it? I expected both of them to come in the same package. Order number is 1218. Thanks in advance!

--John

Got my Tiko today.Will watch it later after work.Will Tiko ever be released in 2.35 format on BD.Thanks ROBERT HART

Those that are getting Tiko, can you tell us whether or not yours were custom orders please.
And yes, let us all know what you think!!

Got my standard tiko yesterday. Everything looks and sounds great.

Thanks Richard.

I got my standard Tiko yesterday. It is great. I am having a movie night next saturday. I am showing Iron Man and will show Tiko before the movie.

Mike

I got my standard Tiko yesterday. It is great. I am having a movie night next saturday. I am showing Iron Man and will show Tiko before the movie.

Mike

Great... let us know how it turns out. :)

Those that are getting Tiko, can you tell us whether or not yours were custom orders please.
And yes, let us all know what you think!!

My copy is standard,I have a custom cert.The tiko video is higher quality.It is very cute,But I think I like the way the cert video does the surround speakers better.Just my personal opion.But Tiko is a keeper.The Tiko trash part is good also.The bassamator is neat.Overall Tiko is better than Cert and really excellent.For the money a steal.One really does not need a custom version.The standard says welcome to the feature presentation and injoy the show'or something like that.You save allot of money for not having your name on the screen for a second,Thanks Richard for a outstanding HT product.The kids will love it.:)

Richard,

Thank you for everything. I played the disc yesterday with my 3 month old teething son in the room (aka grumpy pants). When Tiko was on, he turned to the TV and watched in amazement (aka not being grumpy pants). After it was all done, he went back to normal grumpy pants. maybe I should put Tiko on a loop next time???

Blu Ray version??

I got my standard Tiko version yesterday.

Blu Ray version??

The answer you seek is already in this thread.

No replies from Richard about my missing CeRT DVD. :(

Tiko is great, and I love the Bassimator (had to turn down the volume on that one!).

Now if I only had CeRT!!!!!!!!!!

--John

I'm afraid to ask again, but...

Anyone in Canada received Tiko? 1 1/2 month waiting since I was told that it was shipped. :(

Blu Ray version??

Yes, there will be one available in the future and free to those who pre-ordered before the release.
When the Blu version will be released is anyones guess.
My guess is we'll be waiting a while...

Well... order 1015 (ordered October 23, 2006) has arrived.

I know that everybody gets defensive when people say negative things..... but,

I am disappointed. I also get the black bars on the sides. I understand "viewsafe" and I also know that you can make it so it still fills the screen. Viewsafe is there to help make sure that you are putting text and other important items viewable even for TVs with major overscan.

I also get no sound when viewing the DTS SFX trailer.

It also appears to have interlacing problems. (at least that is what I think it is called) I figure it is an encoding problem because I get none when I watch the trailers.

Other than that... It's kinda neat. Probably won't get too much use until the high def version comes out. My wife (who is not that picky) even mentioned the quality.

Oh well. I look forward to the blu-ray. (hopefully they can combine cert and tiko for us so that we don't have to switch discs, hint hint)


I got the new version in the mail and it looks like they fixed the video problems! Bars are gone, quality looks 10x better and no more "interlacing" lines.

The DTS still has no sound for me(just on the sfx trailer), but no big deal.

just an FYI: I tried to get sound on both the panasonic BD-30 and the toshiba hd-a35. These are both connected to a pioneer elite vsx-94txh. It might be time to update some of my equipment.

I got Tiko on Friday. Very neat. My only complaint is I too do not have sound for the DTS sfx trailer. But I couldn't care less. Tiko is what I could the disc for and it looks and works fine.

Thanks Richard.

Hmmm...
Well, I want it right.
I would just as soon wait longer for Richard to get it right than accept a product that does not work quite the way it should.

To all:

Well we've been busy creating burning and shipping DVDs this past week and weekend. We're making great headway and a whole bunch of custom DVDs went out now along with all standard ones.

All standard DVDs have been shipped out. We should have every custom one out by Thursday or Friday.

Vantorax: Your new Tiko went out, I will be watching the customs slip to make sure it gets there.

DTS - this is not an error on the disc. It works properly. It's either a bitstream issue or a sound issue on the Blu-ray or HD-DVD players sending audio to the receiver. It's been tested on 5 different DVD /receiver combinations here.

As far as Tiko goes, it's complete and in proper working order. It looks and sounds great.

Thanks for all the positive comments. Not to say this with any amount of glibness, but I'm glad you're all finding it's worth the wait.

Again, for those of you who have not found or don't know where the shark is, email me.

Mike Wiley - you are correct, I haven't had a chance to reply yet. That is where the shark is. Look for your CeRT soon.

JSwarce, I'll look into where your CeRT disc is. If nothing else I'll send a new one out this week.

As for soothing a teething child, my 18 month old niece saw Tiko and she was so taken in by him, we had to play it again and filmed her reaction to it. At the end, she says one of her few words - "more?" It has made everything worthwhile.

I'll post a link to the video soon. (With permission from her mom and dad, of course!)

Richard

Vantorax: Your new Tiko went out, I will be watching the customs slip to make sure it gets there.

Tip of the hat to you, sir. I wasn't too overly concerned because I knew you were going to send out a 2nd copy. I just hope this 2nd copy doesn't also vanishes, but since you have a tracking number, I'm good.

JSwarce, I'll look into where your CeRT disc is. If nothing else I'll send a new one out this week.


Richard

Thanks, Richard! I know you originally told me they would be shipped together...that's why I was surprised to find only Tiko in the box. Will be anxiously awaiting CeRT's arrival!

I find it odd that both orders still say "processing" on the order tracking webpage, though.....

--John

Richard,
I got my Tiko disk last week and am still waiting for Cert to arrive. Were they shipped out together as you had said? Can you look into this please.

Mike

Richard, I was wondering if your close to Custome order #1118 that's mine and I have been waiting eagerly for it. Just want how close you are.

Thank you

Clark, you'll have yours this week.

Mike and John, same with your CeRT orders.

More orders have gone out, look for them this week. :)

The feedback has been great. Thanks guys.

Thanks, Richard! I'll post again when I receive it (along with any thoughts about the disc).

--John

Thanks Richard. I will let you know that I got it and how I enjoy it.

Mike

Richard, Thank you... I can't wait to see it.

Richard,

Looking forward to getting my custom Tiko, in time for my daughters B-day;)

Richard, I haven't received anything yet. I'll keep you posted. Thx.

Richard,

Just received Tiko! I haven't watched it yet, but just wanted to let you know that it arrived since I posted that I've been waiting. :)

Richard,
Looking for order number 1124. Did this ship? If not, do you have an estimated ship date? Thanks.

I have a custom intro order number 1095... just wondering how far down the list I am...

THanks,
Keith

Clark, you'll have yours this week.

Mike and John, same with your CeRT orders.

More orders have gone out, look for them this week. :)

The feedback has been great. Thanks guys.

Richard, I am order #1223. Am I still a long way off from seeing my order filled/sent out?

Thanks

Richard,
Looking for order number 1124. Did this ship? If not, do you have an estimated ship date? Thanks.

Since I am 99 orders after you and you are still waiting, I am guessing I am a few weeks away from seeing my intro.
Hopefully Richard will have some news.

I'm 1210 suffolk. I'll post when I get mine.

I'm 1210 suffolk. I'll post when I get mine.

Great! Thanks!
I am really surprised we are not seeing more exciting reviews about this intro from those who have recieved their Tiko order.
I don't know if this is a good sign or not...?

It's not a matter of weeks. It's a matter of days until things are all shipped out.

One thing people have to bear in mind, while the AVS Forum is aweosme and representes great customers, it doesn't represent hundreds more who have purchased our products. large gaps in shipping or reviews may appear becauze they simply don't know of this place or post here. I do however have an email inbox full of increasingly happy customers.

I'll also post the video soon of my niece.

Richard

It's not a matter of weeks. It's a matter of days until things are all shipped out.

One thing people have to bear in mind, while the AVS Forum is aweosme and representes great customers, it doesn't represent hundreds more who have purchased our products. large gaps in shipping or reviews may appear becauze they simply don't know of this place or post here. I do however have an email inbox full of increasingly happy customers.

I'll also post the video soon of my niece.

Richard

Hey! Great!!

Great! Thanks!
I am really surprised we are not seeing more exciting reviews about this intro from those who have recieved their Tiko order.
I don't know if this is a good sign or not...?

Very well done with Tiko!

Screenshots, NOT screencaps.

These shots have much more detail in them than the screenshots are showing.

1080i HD TS file with Benq5k 1080p PJ @ 116" diagonal 16:9
http://i2.photobucket.com/albums/y10/Polardoor/528e569d.jpg
http://i2.photobucket.com/albums/y10/Polardoor/03ab832a.jpg
http://i2.photobucket.com/albums/y10/Polardoor/d6a84026.jpg
http://i2.photobucket.com/albums/y10/Polardoor/07011a14.jpg
http://i2.photobucket.com/albums/y10/Polardoor/47a47f9f.jpg

I'm 1210 suffolk. I'll post when I get mine.

Order number 1093 - still nothing yet.

Richard:

Still haven't received CeRT yet as of today. :confused:
Hopefully I will get it soon!

--John

Great!
Thanks Blasst!

Richard
In your very first post you started a contest in which you stated

"Following the success of CeRT hasn't been easy, and though we planned on success, we didn't know just how big CeRT would become. We're working hard on the next releases for our intros with some new faces and some new changes. Best of all, through your emails, we know you're waiting for more!

So in that light, here's a teaser of another intro we have in the works. Can't say a release date yet but it will be part of the next big revolution of DVD (hint hint).

******CONTEST *******

This home theater is actually based off of a certain member's actual theater. The first person to correctly guess the inspirational theater will receive a free copy upon release. All submissions must be through email."

I was just wondering if any one had actually guessed the theater.

Looking forward to getting Tiko. Again thanks for your hard work.

I was just wondering if any one had actually guessed the theater.


Also on the first page:

Well ladies and gentlemen, we have a winner. Acutally we have two! The winning entries were so close I decided to award two free intros.

The actual theater owner of this intro (the colors have been changed to protect the innocent) -

Alan Gouger

Oh yeah, he gets a free one too.

Congratulations to Bob (volley) and Steve (sure of hisname on here). I'll be cutting their DVD in half for them to share. Ha ha, I kid.

When it's ready, you guys will be the first to know.

Richard

^^^^^
Boy, those quotes go back a day or two!!! :eek:
I am still waiting for my order.
I wish I could have received it last weekend... I had a little get together that would have really been cool to have the intro disc. :(
Oh well...

It's not a matter of weeks. It's a matter of days until things are all shipped out.

Richard

I hope this "literally" means a matter of days, and not just another vague timeline based on some Star Trek brain teaser.

10-06-08 11:53 PM
Custom Intros

Clark, you'll have yours this week.

Mike and John, same with your CeRT orders.

More orders have gone out, look for them this week.

The feedback has been great. Thanks guys.


Richard:

Tuesday's mail has come and still no CeRT.:(
Do you have a tracking number for it? I have tried to e-mail through your website, but I get no response. BTW, my orders STILL say "processing" on the order page, too, but I received Tiko!

--John

Richard, I was wondering if your close to Custome order #1118 that's mine and I have been waiting eagerly for it. Just want how close you are.

Thank you


Richard:
I know you said I would have mine by this week, which was two weeks ago. I'm still holding on to hope.

Thank you
Clark

Clark, you'll have yours this week.
Mike and John, same with your CeRT orders.
More orders have gone out, look for them this week.
The feedback has been great. Thanks guys.
Richard,
It is Wednesday and I still dont have my CeRT disk. Can you please let me know what is going on with this?

Mike

Mike and Clark:

Guess we're all skipping down the same path! Wish we had an answer from Richard.....

--John

To all:

Well we've been busy creating burning and shipping DVDs this past week and weekend. We're making great headway and a whole bunch of custom DVDs went out now along with all standard ones.

All standard DVDs have been shipped out. We should have every custom one out by Thursday or Friday.

Richard

This was a post from 9-28 ... which would mean "every custom one" should have been shipped by 10-2 or 10-3. It's now 10-15 and still no updates on shipping ... other than this post from Richard on 10-9 (6 days ago!!):
"It's not a matter of weeks. It's a matter of days until things are all shipped out."
Exactly how many days are we talking? At what point does "a matter of days" turn into "a matter of weeks"?
I'm really beginning to wonder if anybody has gotten their Tiko yet, or if all these positive posts are actually from pseudonyms of Richard.
I hate to sound so negative, but what exactly is the hold up? At least let us know what's going on.

Just a guess, but maybe there is some incompatibility problems with Dolby not workiing properly on some receivers. There was a bug with DTS on some receivers from what I recall. Maybe the dvd burner in the Mac Pro has stopped working or is not working properly. Maybe "Final Cut Studio" is having problems but since we are in the burning stage that shouldn't matter.

Blasst, can we see a picture of your "Tiko" disc if you can take one with your digital camera?

It's not a matter of weeks. It's a matter of days until things are all shipped out.

One thing people have to bear in mind, while the AVS Forum is aweosme and representes great customers, it doesn't represent hundreds more who have purchased our products. large gaps in shipping or reviews may appear becauze they simply don't know of this place or post here. I do however have an email inbox full of increasingly happy customers.

I'll also post the video soon of my niece.

Richard

I purchased 2 Videos by PayPal August 3, 2008
Total: $143.08 USD
Order Number 1222

I did not receive the free shipping discount, wrote Aug 27, 2008, received no answer. Today no one answered the phone.

Please let me know the status of this purchase.

Thank you

I purchased 2 Videos by PayPal August 3, 2008
Total: $143.08 USD
Order Number 1222

I did not receive the free shipping discount, wrote Aug 27, 2008, received no answer. Today no one answered the phone.



Get used to it! I've been waiting since May 2007 ... and I know from this forum that others have waited even longer. You won't get any responses to e-mail and you won't be able to contact by phone. Just keep checking this forum and wait for the next reason on why your order hasn't shipped yet.

Déjà Vu

I am having a little get together this weekend. Wish I would be surprised today when I get home from work and find a package sitting on my porch.

Richard,
Can you tell me when I can get my refund in the mail? Thx.

You know, I really like my standard Tiko that I received (as does the family), but I would really like to know why I haven't received my standard CeRT yet! :( I would think they would have a few boxes of the standard versions sitting around. Plus no responses/posts from Richard at all for over a week! I know it's only $15, but this is a bit ridiculous, especially when there is no response when you try to contact Richard via his website (or phone number). The thing is, I would be more patient if I was waiting for Tiko, but CeRT has been out for a while now!!! This is really trying my patience, and I feel for all of you that have been waiting longer than I have for Tiko.

--John

One thing people have to bear in mind, while the AVS Forum is aweosme and representes great customers, it doesn't represent hundreds more who have purchased our products. large gaps in shipping or reviews may appear becauze they simply don't know of this place or post here. I do however have an email inbox full of increasingly happy customers.

I'll also post the video soon of my niece.

Richard
Richard,
Perhaps your inbox has been so full with fan mail, that it has prevented you from filling your outbox with responses to all of your other customers. You really shouldn't be so defensive to any of the criticism or complaints in this forum. What do you expect? People have been waiting for a very long time ... in some cases, years. YEARS!! How crazy is that? Kudos to you for offering all the freebies to the pre-orders, but I for one would settle to just finally get what I ordered and paid for 17 months ago. And I'm sure that your neice is very cute, but I would much rather see my own children's reaction to Tiko ... while they're still children.

Richard,
Perhaps your inbox has been so full with fan mail, that it has prevented you from filling your outbox with responses to all of your other customers. You really shouldn't be so defensive to any of the criticism or complaints in this forum. What do you expect? People have been waiting for a very long time ... in some cases, years. YEARS!! How crazy is that? Kudos to you for offering all the freebies to the pre-orders, but I for one would settle to just finally get what I ordered and paid for 17 months ago. And I'm sure that your neice is very cute, but I would much rather see my own children's reaction to Tiko ... while they're still children.

Well said!
17 months to wait for a order already paid for is ridiculous.
And who cares, besides yourself and other family members, about your niece?

Don't you think we may have children too who would like to see the intros?

-t

And who cares, besides yourself and other family members, about your niece?


-t


Nice.......

Ouch!!

x2

Well said, Bande143!

--John

Blasst, can we see a picture of your "Tiko" disc if you can take one with your digital camera?

I'm waiting on my custom disc also. Richard offered me the basic HD TS file to hold me over until my custom disc was finished. I had requested the 1080i HD TS file in my order.

Hopefully we'll hear from him soon............

It's not a matter of weeks. It's a matter of days until things are all shipped out.

Richard


LOL! It's been a long while since I've checked AVS forums. I see the conversation hasn't changed AT ALL. :)

To all:

As of today all standard intros have gone out. Save for those of you in Canada, Australia, Denmark and the U.K., everyone who ordered a standard DVD should have them by Thursday at the latest. They went out USPS priority. Those living in the countries listed above, will have theirs in 3-10 days based on customs and international ship times.

Custom orders will be shipping out later this week or early next week at the latest. They are all complete but a small batch and we are making sure they are as good as the standard versions.

Look for your copy soon.

Those of you who need to know where the Shark animation is on the disc, PM or email me. If you pre-ordered I'll tell you. If you didn't, good luck finding it!

More later this week.

Richard

RICHARD,
As per above quote(from 9/23, I thinlk ), all the custom orders should have been mailed and we should have receicved it by now, I checked todays mail ( 10/18/2008, 2:30 PM Chicago time), I had other mail, No Tiko which I ordered, I think this is insane,
Do you have any approximate time frame when I will get mine.
The order number is 1092
Dated Jan, 15, 2007.

If this was other way around how will it work!,

I think this is bad business practice.

Thanks.
Sam

I too would like to get an update from Richard on the status of the deliveries.

Richard,

How much longer will it be for you to fill order number 1136 that I paid for on July 16, 2007. I just got to reading on this forum and it looks like your done with the project Tiko please tell me how much longer I would love to have it before Thanksgiving.

Ken

I just got home and checked the mail, still no CeRT. I just find it strange they all these were to be sent out and nobody has received them yet. I can see maybe one getting lost in the mail, but not everybodies.
Richard, can you please update us on this?
Mike

I just got home and checked the mail, still no CeRT. I just find it strange they all these were to be sent out and nobody has received them yet. I can see maybe one getting lost in the mail, but not everybodies.
Richard, can you please update us on this?
Mike

Yes, that is what I was thinking. I have not seen very many reviews of Tiko by members of AVS.
Either people are not very happy with the product or people are not receiving Tiko. :confused:

I'll jump in here and say that I am satisfied with Tiko. Good execution and it plays well with the kids. The Bassimator hit my subs really hard! I wish that I could access the "Let's all go to the movies" bit from the main menu, but you have to go through the trivia part first. I forgot where the Shark easter egg was, but I found it fairly easy.

I would like to compare it to CeRT, but I'm still waiting for my copy. If anyone has any questions about Tiko, let me know. I'll try to throw some pictures up of the case and disc either tonight or tomorrow (probably tomorrow, unless the Patriots get blown out by Denver tonight!:o )

--John

I'll jump in here and say that I am satisfied with Tiko. Good execution and it plays well with the kids. The Bassimator hit my subs really hard! I wish that I could access the "Let's all go to the movies" bit from the main menu, but you have to go through the trivia part first. I forgot where the Shark easter egg was, but I found it fairly easy.

I would like to compare it to CeRT, but I'm still waiting for my copy. If anyone has any questions about Tiko, let me know. I'll try to throw some pictures up of the case and disc either tonight or tomorrow (probably tomorrow, unless the Patriots get blown out by Denver tonight!:o )

--John


Just curious, do you get an audio 'stumble' at the very very beginning of Tiko?

I can't seem to get bassimator to work but It might be my sub/setup.

Richard,
Whenever you get the chance to read this, I want a refund.
Thx.

Ok, folks, here are the pictures as promised.
Front Cover:
http://farm4.static.flickr.com/3063/2962554630_dd3ac3411b.jpg

Rear Cover:
http://farm4.static.flickr.com/3223/2962554882_6cd6a65a7a.jpg

Inside the Case:
http://farm4.static.flickr.com/3222/2962555136_e1ef83ebf5.jpg

Hope this answers some questions....

--John

John,
Can you burn me a copy of that so I can have something??? lol

Just kidding.... or am I???

I like the packaging.
I don't like the lack of communication. :(

John,
Can you burn me a copy of that so I can have something??? lol

Just kidding.... or am I???

LOL You would probably get it faster! The photos are of the standard version, BTW.

Going on three weeks since Richard's last post.......

--John

Put it on (bit torent) and we can all get it and cancel our orders.

:)

It's not a matter of weeks. It's a matter of days until things are all shipped out.

Richard

Tomorrow marks two weeks since this post .... or as Richard might say, 14 days.
Still ... nobody has received Tiko, and still no word from Richard.
wtf

Not to add fuel to everyone's fire, but I was order # 1215 placed at the end of July for both the standard versions of Tiko and Cert. I got both of mine a few weeks ago. Hopefully for those that have endured this since the beginning, Richard didn't start shipping from the most recently ordered. Good luck to everyone else!

I will say that this soap opera is better than anything on television. There's drama, suspense, humor, and dare I say deceit (?). Let's just hope there's no violence. Between this thread and Rastergate's Han Solo thread, I may cancel my cable!

Jeff

Well, Jeff, I'm glad you got CeRT with your Tiko delivery! That's how mine was supposed to be shipped!

You're right...this whole thread is better than most of the stuff on TV. I just hope it doesn't get extended for another season!!!:D

--John

Oh Richard!

You must take care of your AVS Mates!;)

It gets tough to recommend this product to someone if they will wait, and wait, with little to no communication.
Here's hoping nothing has happened to you. Check in with us and let us know the latest.

Well, Jeff, I'm glad you got CeRT with your Tiko delivery! That's how mine was supposed to be shipped!

You're right...this whole thread is better than most of the stuff on TV. I just hope it doesn't get extended for another season!!!:D

--John

Well John, they weren't actually shipped together, but rather about a week apart. Cert first, then Tiko. They were supposed to be delivered together, however.

I almost feel ashamed that I got mine before many of you that ordered long before me...well...almost... ;)

Oh Richard!

You must take care of your AVS Mates!;)

It gets tough to recommend this product to someone if they will wait, and wait, with little to no communication.
Here's hoping nothing has happened to you. Check in with us and let us know the latest.

It's really tough to recommend this product because we don't have this product yet!!
It took Richard over 2 years to ship out the standard Tiko's. I'm beginning to think we'll be waiting another 2 years for the custom Tiko's.
Oh ... I forgot. Let me rephrase that, so as not to offend Richard.
It took Richard over 730 days to ship out the standard Tiko's. I'm beginning to think we'll be waiting another 730 days for the custom Tiko's.

BitstreamWebGuy hasn't posted in a while. I assume BitstreamWebGuy is a co-worker of Richard's since he stated in the past that he updates CustomIntro's website, unless he and Richard are the same.

BitstreamWebGuy hasn't posted in a while. I assume BitstreamWebGuy is a co-worker of Richard's since he stated in the past that he updates CustomIntro's website, unless he and Richard are the same.

I hate to say it, but I think we have all been duped.
I purposely waited till the bitter end when Richard said he was close to shipping Tiko, because I have already been burned by the people at Home Theater Builder magazine. I wanted the discount price from the Tiko pre-order, so I took the chance.
Now it appears I have been ripped off again. :(
This is the last time I will ever put my self in this situation again, unless it is a VERY reputable vender. :(

I hate to say it, but I think we have all been duped.
I purposely waited till the bitter end when Richard said he was close to shipping Tiko, because I have already been burned by the people at Home Theater Builder magazine. I wanted the discount price from the Tiko pre-order, so I took the chance.
Now it appears I have been ripped off again. :(
This is the last time I will ever put my self in this situation again, unless it is a VERY reputable vender. :(

I was wondering if Alan Gougar was going to chime in. Isn't Custom Intros an AVSForum certified vendor?

I hate to say it, but I think we have all been duped.
I purposely waited till the bitter end when Richard said he was close to shipping Tiko, because I have already been burned by the people at Home Theater Builder magazine. I wanted the discount price from the Tiko pre-order, so I took the chance.
Now it appears I have been ripped off again. :(
This is the last time I will ever put my self in this situation again, unless it is a VERY reputable vender. :(

If you listen carefully, you can hear Richard splashing around in the Caribbean and laughing at us all, as we unknowingly paid for his new life in paradise. Either that or he's strung out on a dope binge with the kilo he bought with our money. What kind of fools are we? Hanging on a wing and a prayer that someday we'll actually get what we paid for. Richard is obviously a liar and a thief, and apparently has tired of dangling the carrot in front of all of us jackasses. Is it really that much to ask for? All we want, Richard, is a simple home theater intro. All you had to do was add sound and burn copies. All you have done for the past two years is tell us how hard it is to add sound, and how amazed we'll be when we finally get it. Then, when a few people did get them ... ( at least I think they got them, unless those posts are you f**kin' with us some more) ... it still wasn't right. How pathetic!! I've been waiting anxiously these past couple of weeks (or several days, if you wish) for you to post a response, just to see what kind of lame ass excuse you have this time. Because that's all you do ... post lame excuses, and lie to us all about when we'll get our orders. But I think you've finally abandoned us all for good, so I guess it's time to start looking for another means to an end. What goes around, comes around, Richard. Which means you've got shitloads heading your way.

if you listen carefully, you can hear richard splashing around in the caribbean and laughing at us all, as we unknowingly paid for his new life in paradise. Either that or he's strung out on a dope binge with the kilo he bought with our money. What kind of fools are we? Hanging on a wing and a prayer that someday we'll actually get what we paid for. Richard is obviously a liar and a thief, and apparently has tired of dangling the carrot in front of all of us jackasses. Is it really that much to ask for? All we want, richard, is a simple home theater intro. All you had to do was add sound and burn copies. All you have done for the past two years is tell us how hard it is to add sound, and how amazed we'll be when we finally get it. Then, when a few people did get them ... ( at least i think they got them, unless those posts are you f**kin' with us some more) ... It still wasn't right. How pathetic!! I've been waiting anxiously these past couple of weeks (or several days, if you wish) for you to post a response, just to see what kind of lame ass excuse you have this time. Because that's all you do ... Post lame excuses, and lie to us all about when we'll get our orders. But i think you've finally abandoned us all for good, so i guess it's time to start looking for another means to an end. What goes around, comes around, richard. Which means you've got shitloads heading your way.

wow!!

I was wondering if Alan Gougar was going to chime in. Isn't Custom Intros an AVSForum certified vendor?

I am not sure Alan can do anything.
I really don't hold AVS responsible.
I was a big boy. I knew the risks. Now, perhaps I'll pay the penalty of taking such a risk on the internet.

Maybe in the coming days Richard will post that orders are again flowing out and we'll all get what we paid for...

I just went to check my order and when I typed in "http://store.customintros.com/ ", I received a "Bad Request (Invalid Hostname)" I hope it is just a sign of a web problem. Please Rich answer. We are all waiting for a sign.

The website is still up.

http://www.customintros.com/

True, the web site itself is up, but if you go to the "store" button - you get the error. Everything is up, except to order new intro DVD's if that is what you wish to do. Bummer

If you listen carefully, you can hear Richard splashing around in the Caribbean and laughing at us all, as we unknowingly paid for his new life in paradise. Either that or he's strung out on a dope binge with the kilo he bought with our money. What kind of fools are we? Hanging on a wing and a prayer that someday we'll actually get what we paid for. Richard is obviously a liar and a thief, and apparently has tired of dangling the carrot in front of all of us jackasses. Is it really that much to ask for? All we want, Richard, is a simple home theater intro. All you had to do was add sound and burn copies. All you have done for the past two years is tell us how hard it is to add sound, and how amazed we'll be when we finally get it. Then, when a few people did get them ... ( at least I think they got them, unless those posts are you f**kin' with us some more) ... it still wasn't right. How pathetic!! I've been waiting anxiously these past couple of weeks (or several days, if you wish) for you to post a response, just to see what kind of lame ass excuse you have this time. Because that's all you do ... post lame excuses, and lie to us all about when we'll get our orders. But I think you've finally abandoned us all for good, so I guess it's time to start looking for another means to an end. What goes around, comes around, Richard. Which means you've got shitloads heading your way.

I totally agree with this.
I did not order Tiko when it was first announced, but did when Richard said they were finally finished. Then we were told that those of us that ordered CeRT & Tiko together, they would be shipped at the same time. Well, we all know that is a bunch of crap. I have received Tiko but guess what, STILL no CeRT.

Instead of telling everybody a bunch of lies, just tell us where our disks are that we have paid for. Enough is enough! A responce from you would be nice!
Mike

When I called the phone number listed on the website, I got a recording from Richard to leave a message ("Hi, this is Richard, I can't take your call right now...."). Does he run this business out of his house??:confused: Thought Bitstream Animations was a larger company.

Oh, and still no CeRT in my mailbox today....:(

--John

I'm not sure how accurate this is:

Fairbrother, Richard richard@bitstreamanimation.com
25 Williston Road
Rochester, NY 14616
US
+1.5859573496 Fax: +1.5859573496

Fairbrother, Richard animate@rochester.rr.com
47C Greenleaf Meadows
Rochester, NY 14612
US
716-865-0078

Website: Phone 585-705-6024

I was wondering if Alan Gougar was going to chime in. Isn't Custom Intros an AVSForum certified vendor?

I don't know if they're a certified vendor, but I thought Richard worked for AVS.

When I called the phone number listed on the website, I got a recording from Richard to leave a message ("Hi, this is Richard, I can't take your call right now...."). Does he run this business out of his house??:confused: Thought Bitstream Animations was a larger company.

Oh, and still no CeRT in my mailbox today....:(

--John

Probably a sideline gig, not uncommon at all. Works great as long as everything runs smoothly, except even a little hiccup can put you in a hole, because your primary loyalty always has to lie with the career that is putting food on the table and paying the mortgage. If people are still getting them, then he's at least slowly digging his way out. Heck, if he has to re-render high def for every custom phrasing, he can probably only churn out one per day.

I always hate seeing stuff like this happen, but hey. It sounds like it was going great until some glitches came up.

If people are still getting them, then he's at least slowly digging his way out. Heck, if he has to re-render high def for every custom phrasing, he can probably only churn out one per day.



Ouch!!
If that is the case, I may not see mine for several hundred days. :(

Looks like the store is still down. I wonder whats going on...

Checked the mail today when I got home, still no CeRT disk. :mad:

Mike

Ouch!!
If that is the case, I may not see mine for several hundred days. :(

Or if ever the way this is heading......... stranger things have happened, maybe he's been sick, in a car wreck, and can't reply or get his work done.

Based on the track record, I'm not getting any vibes for a quick resolution.

I'm not sure how accurate this is:

Fairbrother, Richard richard@bitstreamanimation.com
25 Williston Road
Rochester, NY 14616
US
+1.5859573496 Fax: +1.5859573496

Fairbrother, Richard animate@rochester.rr.com
47C Greenleaf Meadows
Rochester, NY 14612
US
716-865-0078

Website: Phone 585-705-6024


Calling the first phone number I get a woman's voice on the recording.

And the second one I've left numerous messages with no callback.:mad:

http://i2.photobucket.com/albums/y10/Polardoor/528e569d.jpg
Tiko,

Have you seen Richard?

Is he okay?

Thought we'd ask you to help us out with some info.

Thanks

:):mad:;)

Calling the first phone number I get a woman's voice on the recording.

Maybe she gave him the boot, and he's living in a van, down by the river. I doubt he will show up in this thread again until he has gotten completely caught up. And even then he might not, he might just walk away.

Maybe she gave him the boot, and he's living in a van, down by the river. I doubt he will show up in this thread again until he has gotten completely caught up. And even then he might not, he might just walk away.

Well, I have to wonder what he expects people to do?
I have been on both sides of the coin in this thread.
I have stuck up for Richard and slammed him as well.
People just want their product.
I don't care if I never here from him again, as long as I get what I paid for.

I jumped in on September 7, 2007 and paid $69.95 for a custom version. I previously bought a custom CERT, which I received in a timely manner. Worked great, BTW.

I am concerned that Richard, et al, have gone "radio silent" on this thread, and that the "store" link has disappeared. Not good.

I have waited patiently for over a year, which is just too long. I understood that this was a pre-order for a product not yet completed. However, I think it is safe to say that few would have paid up knowing over a year would pass with no product. In my opinion, our money should have not been accepted prior to shipment of the product. Most reputable vendors will take a credit card number but not process the charge until the product is shipped. I understand that the process may have delays, but MY payment was delivered without delay. After several weeks went by, all credit card charges for delayed pre-orders should have been reversed. Obviously, this is not what happened.

I no longer have charge-back rights on the credit card I used to purchase Tiko, but those who purchased recently (within 30 days) may still have those rights. My suggestion to recent buyers is to dispute the charge, to get it on the record. If they receive their product, it is a simple matter to cancel the dispute. If they don't get it, they are protected. I have been in touch with my credit card company, and have informed them of the situation. If Richard does not make good on his obligations, and/or continues "radio silence", I will also make sure that the appropriate law enforcement agencies know about our friend Richard.

Richard may or may not fulfill his obligations. I hope he does. I own a small business and have a soft spot in my heart for those who take the risks associated with a new venture. In the creative process, delays happen, things take longer than expected, entropy increases. Hiding from customers is exactly the wrong thing to do in those situations.

Richard, tell us what is going on and you will find a lot of understanding and sympathy. Ignore us all and you will find an unhappy outcome.

Has anyone contacted the Better Business Bureau yet??

Has anyone contacted the Better Business Bureau yet??

I contacted them yesterday.

Go here to add your info to the upstate ny bbb.
http://upstateny.bbb.org/WWWRoot/SitePage.aspx?site=75&id=499a9f2a-98ff-41b3-a1d3-929bc42f45c6
https://odr.bbb.org/odrweb/public/GetStarted.aspx

Better Business Bureau Serving Upstate New York

Complaint Tracking Number: xxxxxxxxxxxxxxx

re:Ms. XX and Bitstream Animation

Thank you for completing the BBB Complaint Form. Your complaint has been submitted and we will begin processing it.

You will receive a follow-up letter shortly. At that time, we will explain the complaint process and provide you with contact information for the trade practice specialist assigned to your complaint.

Please keep this email for your records.

October 24, 2008

Better Business Bureau, Inc.
741 Delaware Ave., Ste. 100
Buffalo, NY 14209-2201


re: Bitstream Animation (complaint ID #xxxxxxxxxxxxxxxxxxxxx)


Dear Ms. XX:

We have received the complaint information you forwarded to us, and we have sent it to the business for a response. When we receive an answer from the company we will forward it to you for your records. If the company does not respond we will follow up with a letter or phone call. If the complaint remains unanswered we will send you a letter to advise you of that outcome.

The majority of companies respond to the complaints they receive. If the company does not respond, or if you are not satisfied with the response you may wish to pursue legal action through your attorney or Small Claims Court.

During the complaint process the company may try to contact you personally to clarify information or try to resolve the complaint. We encourage you to be open to their correspondence or attempt to resolve the claim. We ask that you advise us in writing if your claim is settled directly with the company.

Your complaint, together with the outcome, will become part of the BBB reliability report on this firm, and will be reported to the public for the next three years.

The entire complaint process can take four to six weeks from the time we receive your complaint. We ask that you allow sufficient time for the company to respond before contacting the BBB. To EXPEDITE the handling of this complaint, direct all future correspondence to my attention at the email address listed below. Email will also provide a verification that your correspondence has been sent to us.



Jeneen Penman
Trade Practice Consultant
jpenman@upstatenybbb.org

Thanks PC! :)
Here is what I am going to do.
I am going to use your contact information. BUT, believe it or not, :o I am going to give him a couple of more days, just to give him every option to respond. I am thinking if there is no response by Tuesday, I’ll then submit my complaint to the BBB as well.

Here is to hoping we hear from Richard before things go that far.
Meanwhile, I am going to look at other intro discs.

Well it looks like Richard has skipped town to me and the only way we're going to even get a copy of Tiko is for some one who has already received it to make an ISO copy of the disc and put it up for download. It sad to see that we have to resort to this, but Richard is been very unresponsive to all of our inquiries. This man has been the most unprofessional man I have ever done business with. I paid this man for a custom version of Tiko and now I'm just hoping to get Tiko custom or not from someone who has received it already. I'm very upset with Richard since I felt I've been very patient with him and all his issues, but this has been way to long and nothing he's done has made me feel this wait was worth it.

Ken

I see Richard has a Facebook page (I googled his name). Looks like it is still up.

I sent him this message:

Hi Richard. Checking in since the Bitstream store site seems to be down. Lots of folks are REALLY unhappy on the AVSForum site. Seems no one has received their Tiko intro. You need to visit the thread and give us an update ASAP.

I did get my Tiko, a generic version. However the HD TS file is incomplete - it loses the last few seconds from the end (file size was 291,037KB). Has anyone else had this issue?

Steve

Anytime I have updated info, I'll post a new message so no one might miss it.
Here's Richard
http://profile.ak.facebook.com/v226/92/24/s608930175_838.jpg

Thanks for the facebook info rtart
http://www.facebook.com/friends/?id=608930175

I got an email from Todd today. This is what he said,
"He sent me a note via Facebook about two days ago, but that's the only contact I've had with him in a while. He periodically goes to Toronto (where his business partner and main technical contact live), so perhaps he is busy creating more discs. I wish I had more helpful info for you.

He's often busy at AV shows, too. Don't worry though, he always comes through.

Regards,
Todd"

aol instant messenger: bitstreamceo
Website/Cell Phone 585-705-6024

I'm wondering if this is another number to call?
585.865.0078
I called but get a woman's voice.
Old website phone number: 585-355-9583

Supposedly BitstreamWebGuy's name is Todd Kelly
I wonder if Todd knows about Richard's whereabouts?
removed email address

I'm not sure how accurate this is:

Fairbrother, Richard richard@bitstreamanimation.com
25 Williston Road
Rochester, NY 14616
US
+1.5859573496 Fax: +1.5859573496

Fairbrother, Richard animate@rochester.rr.com
47C Greenleaf Meadows
Rochester, NY 14612
US
716-865-0078

He's often busy at AV shows, too. Don't worry though, he always comes through.

Thanks for all the info pcdoctor. Hopefully Todd is right.

pcdoctor,

Are you sure that is the correct Richard Fairbrother?

I know the location is the same, but there could be a chance it is someone else also.

It would be a bummer if someone else was getting their face put up, and it wasn't the right person.


Now as for Todds comments: "Don't worry though, he always come through".

When Tiko is 50 years old? Not what I call coming through.:mad: Clearly an exaggeration, yet Richards business acumen could use some improvement.

pcdoctor,

Are you sure that is the correct Richard Fairbrother?

I know the location is the same, but there could be a chance it is someone else also.

It would be a bummer if someone else was getting their face put up, and it wasn't the right person.



I did a process of elimination on facebook.
If you don't have an account, sign up.
Scroll down this webpage and you will see Todd Kelly Pittsburgh, PA.
http://www.facebook.com/friends/?id=608930175
That Todd Kelly is most likely Todd AKA BitstreamWebGuy.
It's too much of a concidence for it not to be our Richard especially since he has Rochester, NY listed on his facebook page and he has a friend named Todd Kelly from Pittsburgh, PA.

Rtart, is this the Richard Fairbrother that you sent an email to using Facebook?
http://www.facebook.com/friends/?id=608930175

I did get my Tiko, a generic version. However the HD TS file is incomplete - it loses the last few seconds from the end (file size was 291,037KB). Has anyone else had this issue?

Steve


Steve,

What are you losing at the end?

My HD TS file of the generic Tiko shows 284 MB which using the SpeedGuide.net conversion table gives us 290820 KB which is less KB than yours.

My file seems to be okay at the end, though the audio cutoff is right after the last note played. Could have been smoother I suppose.

I did a process of elimination on facebook.
If you don't have an account, sign up.
Scroll down this webpage and you will see Todd Kelly Pittsburgh, PA.
http://www.facebook.com/friends/?id=608930175
That Todd Kelly is most likely Todd AKA BitstreamWebGuy.
It's too much of a concidence for it not to be our Richard especially since he has Rochester, NY listed on his facebook page and he has a friend named Todd Kelly from Pittsburgh, PA.

Rtart, is this the Richard Fairbrother that you sent an email to using Facebook?
http://www.facebook.com/friends/?id=608930175


I had looked it up also, but wasn't 100 percent sure, so I didn't post it.

Looks like several of us are playing Sherlock Holmes.:D

Damn PC, you are scaring me! I don't want to piss you off... :)

Damn PC, you are scaring me! I don't want to piss you off... :)

LOL!
Hell hath no fury like a woman scorned!

Damn PC, you are scaring me! I don't want to piss you off... :)

LOL!
Hell hath no fury like a woman scorned!

:D That’s what I'm talking about! :D
PC, I got your PM. I'll be contacting the good folks at the BBB if Tuesday rolls around and we still have had no response from Richard.
I am really bummed that this has turned out this way. :(
I really do pray Richard lets us know what is going on.
If anyone starts getting their discs, please post.

What are you losing at the end?

Blast I am losing the piece wher Tiko gets out of the screen immediately after the last title 'enjoy the show'.

Steve

HeyNow, I'm going to send you a PM that will make you howl!
You are going to say DAMNNNNN!

Wow - you guys like to do homework, huh? I just tried to get my old account logged in, since I'm not here much, but the "forgot password" feature isn't working for some reason. In any event, I'm here now.

First and foremost, I am Todd Kelly, from Pittsburgh, and have a Facebook account. Yay, you all win! I'm also very good at answering emails, so you could have just told me to come here and chime in.

Second, I don't work for Rich, I occasionally work with him. The company is primarily his and his Canadian partner's (as referenced in my email above). From time to time, since I'm an old friend of Rich's, I build/update his websites, and even do some freelance design work if there is time. I'm also the voice of the Bassimator scientist and the Tiko Trash announcer.

I have NO financial stake in the company. I am a friend that loved the idea and helped when I could. The technical production of the discs, including the customization and shipping, is all done in Canada/Rochester NY. I have no idea what is going on there.

I'd love to offer more help, but I have the same email and phone numbers you do. I don't hear from Rich much, but I do know that he's often hard to reach (as you have all posted about). I'll see if I can get him to post here.

I don't live near him, and don't know the situation. When I wrote that he always comes though, I meant it. I hope that he continues to. He's a good guy and a good friend, and I hate to see you all pile on like this. Of course, you want what you paid for, so I totally get it.

If I can be of any help, please let me know. But PLEASE don't email me with 500 "where is my order" emails, since I just don't have any idea.

I have a copy of Tiko (from the first batch, not the corrected batch), and it looks great. I really hope you all can enjoy your copy soon.

Best,
Todd

Now if we can get Richard to respond maybe we will be back in business.

Todd,

Thanks for adding some thoughts on the matter.

Bottom line is product has been paid for, and Richard will not respond to questions etc.

It doesn't matter how busy one is, you take care of (at least respond) your clients whose money you have accepted!

When you get no email response, no phone messages returned, then people will get unhappy when they've paid.

Lets hope you can find out what is going on.....................

Todd,
Can you please tell Richard that I want my money back?
I no longer care about Tiko.

Blast I am losing the piece wher Tiko gets out of the screen immediately after the last title 'enjoy the show'.

Steve

Thats interesting, as my first try with the download is cut off also, going back and checking.

The second one plays all the way through.

Spoke to Rich - he's going to update the thread soon.

TK

Oh, and if you all could edit your threads to remove my actual email address, I'd appreciate it. I get enough spam without my email being here for more "fishers" to find it.

Thanks!
Todd

Thanks, Todd! Hope Richard responds quickly, as the crowd here is getting restless. I am being patient about my missing CeRT, but I certainly can't blame anyone else that's been waiting a LONG time for Tiko.

-John

Oh, and if you all could edit your threads to remove my actual email address, I'd appreciate it. I get enough spam without my email being here for more "fishers" to find it.

Thanks!
Todd

Thank you...

Oh, and if you all could edit your threads to remove my actual email address, I'd appreciate it. I get enough spam without my email being here for more "fishers" to find it.

Thanks!
Todd

Might be faster for you to contact a mod and point them to the posts that need editing.

Spoke to Rich - he's going to update the thread soon.

TK

Did Richard say when he was going to update the thread? One week, two weeks, one month, etc.?

Did Richard say when he was going to update the thread? One week, two weeks, one month, etc.?

It's a matter of days.


Sorry. Couldn't help myself. :p

I don't know - I thought he was going to update it today. He did mention that was headed to the post office.

Todd

I don't know - I thought he was going to update it today. He did mention that was headed to the post office.

Todd

I just sent you a PM. Thx.

I don't know - I thought he was going to update it today. He did mention that was headed to the post office.

Todd

Was he headed to the post office to ship us our custom Tiko's? Or was he going there to get his passport before he skips town?

Spoke to Rich - he's going to update the thread soon.

TK

I hope he understands that each day that goes by without an update and/or product in customers' hands, his reputation declines a little more.

I hope he understands that each day that goes by without an update and/or product in customers' hands, his reputation declines a little more.


Here's Richard
http://profile.ak.facebook.com/v226/92/24/s608930175_838.jpg



Does this look like the face of a man that understands anything?? And he obviously doesn't have much of a reputation to begin with, so by now I would say he's already hit rock bottom.

I came so close to buying both a couple months ago!:eek: I am so glad I put it off to here reviews first.
On a side note this is thread is better then HEROES the cliffhanger is killing me! I can't wait for a reply from Peter's dad.. err I mean Richard.

Well Done Richard. Well Done! It was worth the wait; I hope it was worth your effort to make. Custom Intro is superb. And now goes the chant...BD...BD...BD...BD...BD:)

OH! Sell the Tiko Bean Bag/Plush, in lots of sizes. Gotta have one of your critters in my theater. You need a prop size figure in resin, like Disney sells. The possibilities.

I haven't shown it to my 14 y/o daughter yet but I am certain she's going to fawn all over the thing and want to know why you don't have the plush availalbe already.


Sincerely,

Mark

Well Done Richard. Well Done! It was worth the wait; I hope it was worth your effort to make. Custom Intro is superb. And now goes the chant...BD...BD...BD...BD...BD:)

OH! Sell the Tiko Bean Bag/Plush, in lots of sizes. Gotta have one of your critters in my theater. You need a prop size figure in resin, like Disney sells. The possibilities.

I haven't shown it to my 14 y/o daughter yet but I am certain she's going to fawn all over the thing and want to know why you don't have the plush availalbe already.


Sincerely,

Mark

Mark,

I am happy that you got yours, Don't even encourage him with the BD chant,
Rest of us won't see the daylight of SD Tiko!!,

Enjoy.

Sam.

Just heard from my wife that I received some envelope from New York and she wanted to open and see, I said go ahead, It is Tiko. Finally I received mine, Hopefully, Others will too,

Good luck,

Sam.

Glad to hear that others are finally receiving there disks. I am STILL waiting to get my standard CeRT.:mad:

Come on Richard, dont you think it is time for you to give us an update? We have been waiting long enough!!

Mike

Good to see some are getting their discs.
I'll get more excited when I start seeing many more on this forum posting that they got Tiko.
By the way, I have held off complaining to the Better Business Bureau.
I like to give people a chance to prove them selves before I start slamming them.
Hopefully it won’t get that far.

By the way, I have held off complaining to the Better Business Bureau.
I like to give people a chance to prove them selves before I start slamming them.
Hopefully it won’t get that far.

Suffolk, I think 1.5+ years is long enough for someone to prove himself or herself especially when you have paid money up front. Hopefully, everyone will get what they have paid for or a refund by 12/31/08. I'm guessing that 90% of us have been waiting almost 2 years for Tiko.

My wife called me at work today to tell me I received a package from Bitstream Animation today....she opened it and it was my standard version of CeRT! Finally!!!! Richard came through for me. :D:D

I hope all of you receive your Tiko discs SOON.

--John

I'm glad people are receiving their disc's. This is very encouraging, but I've got to agree with pcdoctor he had too many times to prove himself. Richard has consistently shown me he's unprofessional. All I want now from this man is what I paid for, and no more excuses. I can't recommend to anyone to purchase from this man due to his unprofessionalism. In my opinion the man needs to clean up his act and take a bunch of courses on how to run a business and how to treat his customers.

Suffolk, I think 1.5+ years is long enough for someone to prove himself or herself especially when you have paid money up front. Hopefully, everyone will get what they have paid for or a refund by 12/31/08. I'm guessing that 90% of us have been waiting almost 2 years for Tiko.

I knew someone was going to say that! :D I agree with you.
I guess I have a bit more patience since I have only :rolleyes: been waiting for about three or four months. I really feel for all of you that have been waiting much, much longer.
Hopefully Richard is not posting because he is tired of his own excuses and is just going to put his money where his mouth is.
I say that, only because some are reporting receiving their discs in the mail.

Walked out to my mailbox yesterday and to my suprise there it was... my custom Tiko... Have not watched it yet... but glad to see after 18 months or so its finally here...

Order number 1093 - still nothing yet.

Order number 1093 - still nothing yet.

Still nothing for order #1124. :(

Enjoy another Pina Colada, Richard ... it's on us! :mad:

I look at it this way, as long as people are getting there Tiko's, there is still a chance that I will get mine. If you go to his custom dvd site you will find that the "store" is back in action. That is a good start. The only thing I have against Rich is that he has not updated the answer column here like we were told he would. :mad: Other than that I feel I should give him a chance. BTW my order number is 1174 and is a custom order. Everyone, when you post that you got Tiko please state if it was a custom order and your order number to give us an idea where he is. Thanks. :D

#1090, got it today. Haven't had time to watch it yet. Halloween.

Mine was a custom:
The order number was 1092
Dated Jan, 15, 2007.
Received 10/30/08

I am all for giving Richard a chance, however it is too long and also he didn't keep his word of updating or informing us( For me it is very important people keep their word, because I come from a culture where word doesn't mean anything which bothered me a lot. Does it mean have I kept the word all the time, honest answer is no. In this case it is very important he should have).

I tried to play Tiko on my PC ( the monitor is HP 24 inch 1920 X 1200), The picture didn't look that great, Then I played the HD .TS version, looked improved.

I then played it on my 65 inch Mitsubishi 1080i crt, it has only component inputs, used sony s550 blue ray player. The picture quality wasn't that great.
I have to try again, because after watcing HD the whole week watching any SD usually looks bad. It could be that, not sure


The bassimator didn't work, but thats ok

Sam.

Mine was a custom:
The order number was 1092
Dated Jan, 15, 2007.
Received 10/30/08

I am all for giving Richard a chance, however it is too long and also he didn't keep his word of updating or informing us( For me it is very important people keep their word, because I come from a culture where word doesn't mean anything which bothered me a lot. Does it mean have I kept the word all the time, honest answer is no. In this case it is very important he should have).

I tried to play Tiko on my PC ( the monitor is HP 24 inch 1920 X 1200), The picture didn't look that great, Then I played the HD .TS version, looked improved.

I then played it on my 65 inch Mitsubishi 1080i crt, it has only component inputs, used sony s550 blue ray player. The picture quality wasn't that great.
I have to try again, because after watcing HD the whole week watching any SD usually looks bad. It could be that, not sure


The bassimator didn't work, but thats ok

Sam.

:(
Thanks sdavid21.
Great idea.
Those that are posting that you got your order, please add what DVD player and display device you have.
That would be great!
Richard, please post any updates you might have.

Thanks!

After writing and calling with no answers, I cancelled my order by contesting the credit card charge, customer service is severely lacking with this company. For those interested in purchasing from Bitstream Animation, I caution you, that receiving your product is a crapshoot if you ever receive your items and never count on them to respond either by email or answer their phone. I would very much like to have received my purchase, but no response means no business.

...both PS3 and Toshiba HD-A35. Looks pixilated, or out of focus for only the briefest split second on menus when innitaly selected on the HD-A35 but snaps back quickly. It's just slow enough that I can see it but resolves immediately. There is no delay in the audio track, no missed first word.

On the PS3 there are less occurences of the out of focus start up, in fact this is very rare on the PS3 but what is a problem on the PS3 is that the audio track never seems to start at the same time as the video. I miss the first ball bounce on Tiko and the guy in Bassimator gets through several words of his first sentence before the audio kicks in.

Don't recall how I have the source devices set on video output but ultimately everything is upconverted (either by my source devices or my Anthem D2), to 1080p 60 for my Sony VPL-VW100, (ruby). I generally let the Anthem do all the upconversion but the differences in scaling and audio output are undoubtedly due to the internal workings of these devices, ie audio is flawless on the HD-A35 but there are some scaling artifacts, and the audio delay on the PS3 is a documented PS3 problem.

FYI Doesn't matter which intro I play, DTS or Dolby, symptoms described above are the same for both audio formats.

The second DTS trailer, forget the name but Not the Sparks trailer, has no audio at all on either machine....no loss, didn't like the video portion anyway. Sparks is better and plays fine.

mark

wow a free copy I’m overwhelmed I think I’ll stick with the other format for the time being.

Hi Folks just letting you know that I finally received an email response back from Richard that he's sent my Tiko disc in the mail and should be receiving it soon. I should feel so special huh that he finally answered my email. It sad that the man can't just chime in once in a while to this forum and give people updates on where he's at with Tiko. I will let you all know when I receive the disc so that you can see he still working on getting all our disc's to us. I sure hope all of you get yours soon too.

FWIW, I have had no problems with Tiko or any of the other extras on the disc. It is a standard version (I had order #1218), so maybe it is the custom versions with the sound and video problems.

Oh, and I checked the "store" link again and both my Tiko CeRT orders still say "processing", even though I have both in hand. Maybe it's because he said the preorders would get the Blu-ray version in the future? Does anybody still think we will receive THOSE????? ;)

--John

I received my copy of Tiko about 2-3 weeks ago. Placed my order around October 2006, but can't remember my order #. Everything works so far including DTS track and Bassinator. I use bass shakers in our sofa and the rumbling was quite good. Tiko is a cute intro (and my 3 years old son loves it), but I doubt I will ever order again from Bitstream. I got the product I paid for and I'm happy with what I got, but waiting 2 years for it is not acceptable.