Do I need to have the original box to return a defective TV to COSTCO?

Do I need to have the original box to return a defective TV to COSTCO?

I think this question has been answered a thousand times. defective or non-defective the answer is NO.

Do most people buy from BB/CC, buy their 4-year protection plan as well? It's a hefty chunk of money.

Do most people buy from BB/CC, buy their 4-year protection plan as well? It's a hefty chunk of money.

I never buy the extended warranty. If you add up all the money I've saved, it probably comes out to a couple thousand dollars, which is more than enough to replace pretty much anything I buy. So, basically, I insure myself.

Do most people buy from BB/CC, buy their 4-year protection plan as well? It's a hefty chunk of money.

When I worked there, I bet over 75% of my customers who bought plasmas or large LCDs bought the PSP. (Before any snide comments come, :p I was always honest as to what it did and didn't do). Let's not derail the thread, though - flamefests always ensue over extended warranty issues. There are several active threads that discuss these issues in depth, and if you have futher questions, I'd recommend pursuing them there.

My experience has been that some people have all the luck, and that some people benefit from every stinking extended warranty they buy. I think it just depends on the situation. And I will say that if you shop around, BB has the most reasonably priced EW's available in a Brick and Mortar store.

Sams Club has a 47" eyefi 1080P lcd monitor, does any one know who makes eyefi tv's?

As I understand it, Dell's charges depend on whether you are returning an OK unit because you just didn't like it or changed your mind, or your unit was defective and is being replaced.

Dell will replace a defective unit at no charge. Otherwise, they will charge you actual shipping cost, evidently $100 in this case, and you'll be out the $39 "handling" fee.

Although AFAIK this is an accurate statement of Dell's policy, there's no guarantee that various CSR's will understand it, or that what Dell actually does eventually will reflect their policy, what a CSR has told you, or any other rational behavior. Part of the fun of dealing with Dell.

Dell hates returns. They paid me $100 to keep my computer when I was considering returning it for a faster processor. It wasn't THAT slow, so I took the money and ran!

What TVs does costco actually carry in stock at the B&M locations?
I am looking at LCD TVs in the 32-37 range.

Ah... so they do already have them in stock! I'm definitely making a trip to the Costco in Charlotte, NC tormorrow in investigate. I'll at least get a chance to look at the 50" version, maybe....


I checked my store. They have 8 in stock, but they aren't going to go on display until the day of the sale. bummer.

Sams Club has a 47" eyefi 1080P lcd monitor, does any one know who makes eyefi tv's?

I also noticed this and was wondering what it was about. Couldnt find a website for them either. Curiouser and curioser.

If that monitor accepts 1080p over hdmi/vga, it could stack up against Sceptre/Westi. Anyone have any ideas?

I checked my store. They have 8 in stock, but they aren't going to go on display until the day of the sale. bummer.

I found a post in the P42HDTV thread where someone had received a reply from a Vizio rep. saying that the sets would actually be in stores (meaning displayed, or so I take it to mean that) on the 13th. Naturally, that would be at the normal MSRP. I'm going to call my local Costco the morning of the 13th to see if they have it on display at least. I'd like to have the benefit of having evaluated the set, withought the pressure of having to buy it for fear it would be sold out from underneath you.

Went to Costco here in Fairfax,Northern Virginia to look for the 42"Vizio but no luck.Spoke to a Supervisor and was told they will start selling this on the 20th.No advance sales.And for those people who's still looking for the 50"Pioneer 50A5HD he told me they have a last batch coming in on the 21st and after that they'll be getting the ones w/ the media box.

Went to Costco here in Fairfax,Northern Virginia to look for the 42"Vizio but no luck.Spoke to a Supervisor and was told they will start selling this on the 20th.No advance sales.And for those people who's still looking for the 50"Pioneer 50A5HD he told me they have a last batch coming in on the 21st and after that they'll be getting the ones w/ the media box.

You don't suppose he was talking about the 5060HD? Or the 5050? I've been waiting for a 6th gen Pio @ costco and have been expecting some sort of 50A6HD but maybe they'll just carry the 5060?

matt

Went to Costco here in Fairfax,Northern Virginia to look for the 42"Vizio but no luck.Spoke to a Supervisor and was told they will start selling this on the 20th.No advance sales.

So that probably means they won't even have a display model up until the 20th? I'm going to be a bit bummed if that turns out to be the case.

You don't suppose he was talking about the 5060HD? Or the 5050? I've been waiting for a 6th gen Pio @ costco and have been expecting some sort of 50A6HD but maybe they'll just carry the 5060?

matt
Most probably they will start selling the 5060HD or with a different model no.which is from last years model.Costco usually carries models from previous year but not the new one.

Does anyone have any information on the Maxent 42" Plasma Monitor that Costco has on their web site? MX-42HPM20 (Item #994713) This model number is different than the one that is curently in their store and on the BB web site.

While everyone is dropping the price on their plasma, slowly, but surely,
I just saw on the Dell website that they just increased the price of the 50" plasma
by about $700, so with all the problems people are bitching about that TV, it is
now one of the most expensive 50" plasma, besides the Pioneer. That makes no sense whatsoever.

While everyone is dropping the price on their plasma, slowly, but surely,
I just saw on the Dell website that they just increased the price of the 50" plasma
by about $700, so with all the problems people are bitching about that TV, it is
now one of the most expensive 50" plasma, besides the Pioneer. That makes no sense whatsoever.With Pioneer, Panasonic, Samsung, NEC, Fujitsu, LG... to choose from... why buy Dell?

Does anyone have any information on the Maxent 42" Plasma Monitor that Costco has on their web site? MX-42HPM20 (Item #994713) This model number is different than the one that is curently in their store and on the BB web site.

There are a few online sources claiming stock on this monitor. Here's a link to an information page on the MX-42HPM20. Maxtent MX-42HPM20 (http://www.hdtvsolutions.com/Maxent-MX-42HPM20.htm)

Right below the image of the monitor on this page is a "Product Sheet" (pdf) link. That may help some.

I got an email from CompUSA saying that the Akai 50" HDTV will be in their ad Sunday, in store only.

Its a pretty good deal considering the MSRP is $4000.

Also Costco has a Toshiba HDTV 26" CRT with built in dvd/vhs and HDMI input for a price I couldn't believe.

I was shocked when I saw how cheap that was, I began looking for places to put em.

I edited this post because I originally thought we could discuss pricing in here.



MODS NOTE: Technically ...Pricing talk, Discount talk, etc is not allowed!

I take it that this is the Akai PDP5016H? That would be a heck of deal if the set delivers a decent picture. I'm not finding much on this set in the way of reviews though. I'm also not a fan of the side mounted speakers. Are they detachable? That would be a heck of a deal though!

Most probably they will start selling the 5060HD or with a different model no.which is from last years model.Costco usually carries models from previous year but not the new one.

Yes, but they also in the past have sold the more "consumer" version of sets like the Pio (no media box). If this report of a media box in the March 21 Pio is true... it leaves me to wonder which unit it will be 5050 or 5060, seeing as how the 5060 is the *current* model, not exactly last year's.

matt

Yes, but they also in the past have sold the more "consumer" version of sets like the Pio (no media box). If this report of a media box in the March 21 Pio is true... it leaves me to wonder which unit it will be 5050 or 5060, seeing as how the 5060 is the *current* model, not exactly last year's.

matt
What I said on my previous post is they will get the last shipment of the Pio 50A5HD on the 21st and after they sold this stock they will get "new" ones with the media box.I hope this clarifies everything.

Just thought I would let the Bay Area people know that the Costco in the Colma/SSF area has the upcoming Vizio 42" plasma already on display.

The picture quality looks adequate, but it did not blow me away. I tweaked the settings as much as possible and of course was viewing in typical Costco conditions, but the picture quality looked a bit "washed out" and certainly not as crisp as the much more expensive Panasonics. This set may be a great value once set up in a typical home setup, but it was difficult to judge at the store. Also, the black level was not as good as the Panasonic. Of course, the price differential is subtantial.

A second opinion from others would be appreciated.

A second opinion from others would be appreciated.

SoundandVisionmag.com has a second opinion. :)

Pricing. Discount, Best Deals Talk is Not Allowed!!!!

the costco's i went to (mountain view and santa clara both in california), had 6 and 16 of the new vizio in stockrespectively. Santa clara have 44 more on order that will probably arrive tomorrow. so i am guessing other costco's will be doing the same. So, there is not much of a march madness then if all the costco's are going to have so many of these vizio's in stock eh? almost forgot, both stores are selling them at [EDIT] right now and they ARE ALLOWING people to buy it now. [EDIT]. but since costco have a 30 price adjustment policy you might only have to bring the reciept. It all depends on what the manger tells you at your neigborhood costco.

hey guys, noob here......

just bought a Philips 37" Digital-Cable-Ready LCD HDTV

Model: 37PF7320A/37
from costco but the picture is fuzzy and blury a little....the faces are hard to see and hurts my eyes a little bit.......i talked to the guy at costco and he said it might be broken and to exchange for another one......anyone have this and have any sugestions?

Just thought I would let the Bay Area people know that the Costco in the Colma/SSF area has the upcoming Vizio 42" plasma already on display.

The picture quality looks adequate, but it did not blow me away. I tweaked the settings as much as possible and of course was viewing in typical Costco conditions, but the picture quality looked a bit "washed out" and certainly not as crisp as the much more expensive Panasonics. This set may be a great value once set up in a typical home setup, but it was difficult to judge at the store. Also, the black level was not as good as the Panasonic. Of course, the price differential is subtantial.

A second opinion from others would be appreciated.

I paid a visit to my nearest Costco (in Charlotte, NC) last Wednesday. They had the Vizio P50HDM on display. I also found it adequate, but it was clearly a cut below the Panasonic and the Pioneer to which I compared it. I slightly prefered the Vizio to the Phillips. Your description of "washed out" sort of characterizes what I thought about it, in comparison to the Panny and Pioneer. I'm not a hard nosed stickler when it comes to PQ, so the Vizio would get the job done for me, especially considering the price difference between it and Panny and Pioneer.

There are now 4 or 5 first hand impressions of the P42HDTV in the following thread here, on the last page. See what these folks had to say... overall, it seems like they're plussed by it.

AVS Forum Vizio P42HDTV thread (http://www.avsforum.com/avs-vb/showthread.php?t=626257)

I saw the P42hd at the Seattle Downtown Costco today..looked fine to me..but, I didn't tweak it. They had two on the floor, but, as I was loading it onto the cart, the sales guy said 'you should wait until the 20th'....
just fyi

I got an email from CompUSA saying that the Akai 50" HDTV will be in their ad Sunday, in store only.

Its a pretty good deal considering the MSRP is $4000.

Just to confirm, I did see that there is a compelling reason to look at this set at the store you referenced. There is so little information available on this set though (PDP5016H). Even Akai's website has nada on this set. I also can't find any mention of whether those side mount speakers are detachable. They would have to be or I would look no further at it... I find them absolutely hideous!

I saw the P42hd at the Seattle Downtown Costco today..looked fine to me..but, I didn't tweak it. They had two on the floor, but, as I was loading it onto the cart, the sales guy said 'you should wait until the 20th'....
just fyi

I'll be at my local Costco tomorrow to check this set out, if I find out they have it on the floor for demo. I'm not going to drive 20 miles up there if it's not. Thanks for your impressions on it though. The reaction seems mostly favorible so far, but there are a couple of fairly strong disenters.

Yesterday, I purchase the new VIZIO 42HDTV from Costco. In my haste to get home and set it up, I have misplaced the receipt.

I will need to go back next week with receipt and coupon in order to get the discount. Does Costco have a way of looking up my sale without the receipt.

Frantic in Westborough, MA
Rick

I just wanted to follow-up that I called the store and they were very nice. They faxed me a copy of the reciept.
Rick

I was at the Costco in Goleta, CA and spotted ONE Panasonic TH-50PM50U. There was no sign or price, and the box was sitting on a cart in the middle of the aisle. No one was around the cart - and I don't know whether it was a new unit being placed on display or if someone had purchased it. Unfortunately, the store was really busy (Saturday afternoon) and I didn't have time to chase down someone who could clear up the mystery. That box was the only Panasonic plasma they had out on the floor.

I just wanted to follow-up that I called the store and they were very nice. They faxed me a copy of the reciept.
Rick

Excellent! I just joined last Friday in anticipation of a possible purchase of the P42HDTV. Good to know they're that customer oriented.

Costco had some cheap LCD 32" tv's on their website not too long ago. I'm not supposed to mention the exact price but lets just say they were well below a grand. Now they're not on there. Does anyone know if they stock these in their stores? Also, any word on them coming back to their website? Thanks.

Yesterday, I purchase the new VIZIO 42HDTV from Costco. In my haste to get home and set it up, I have misplaced the receipt.

I will need to go back next week with receipt and coupon in order to get the discount. Does Costco have a way of looking up my sale without the receipt.

Frantic in Westborough, MA
Rick

Following Rick's lead I headed with the family down to the Nashua store today to pick up the Vizio 42HDTV. As I was getting ready to load it onto the cart an employee asked if I awas aware of the coupon book. I said yes, but I am able to bring the coupon back on the 20th for a credit, correct? No was the response, you should check with the service desk. Seemed weird, since I have read about a bunch of people on AVSForum buying this tv and surely none would do so without be able to use the coupon in 10 days. Service desk said you could not do this, as they only get credit for the coupon on the initial purchase. I could track down a supervisor. Well by this time the two kids had exceeded their Costco limit so we left a little dissapointed. If the store had not been so crowded or I was without the kids I would have investigated further. Seems to go against the Costco return policy. I am eager to read the reviews over the next 8 weeks as the PQ did seem a little off on the display model.

I saw the Vizio 42" Plasma on displayed yesterday at Chantilly, VA's Costco. Today, they took it off the shelves. Apparently, one of the clerks said they were not supposed to sell it until March 20th.

I did get to see the 42" in action but did not get to see it side by side the other Plasma's. If it's anything lke the 50", then I might have second thoughts. The picture on the 50 did look washed out and pale compared to the Panny EDTV version. In fact, the panny 42" EDTV look alot better then the Vizio.

Yesterday, I purchase the new VIZIO 42HDTV from Costco. In my haste to get home and set it up, I have misplaced the receipt.

I will need to go back next week with receipt and coupon in order to get the discount. Does Costco have a way of looking up my sale without the receipt.

Frantic in Westborough, MA
Rick

Yes they can look up your purchase. but I asked my local Costco if I would be able to receive the discounted price if bought early and I was told that they recently changed their policy and had to buy it at least three days before the sale begins.
Hope you can get the discount

Has anyone seen the new Vizio L32HDTV in any Sams or Costco in the Maryland/ DC/ No. VA areas?

I wonder if in the next couple of months Panny 8uk's will show up in the stores. That would be nice, since no one has ever had these on display. I guess their just so easy to sell, no one needs to display them.

The 50PM50U started as an online offering only, then a month later showed up in the stores.

Confirmation from costco... the stand is included on the 8UK. I ordered one on Saturday after they got a few more back in stock (8)

---

Dear Matt,

Thank you for e-mailing costco.com.

The item comes with the triangular stand that is pictured with the item.
I apologize for the confusion.

Please contact me if you have any further questions or concerns. Thank you.

Sincerely,
Christy B
E-commerce customer service
customerservice@costco.com

We just received our TH-50PHD8UK from Costco and it did NOT come with a stand. That didn't really matter to us as we are replacing a 50PM50U that was already wall mounted. Just FYI.

We just received our TH-50PHD8UK from Costco and it did NOT come with a stand. That didn't really matter to us as we are replacing a 50PM50U that was already wall mounted. Just FYI.

No Stand!

I had hoped to have one so I could try my wiring configuration before mounting it!
I ordered on 2/22 as well.
My set is due in Thursday!
67427vette can you tell me if I can support the screen while in the box so I can try some of video connections before mounting?

If not I probably have to mount it, try the wiring then remove the screen from the wall and hide the wiring behind the wall, then reinstall?

Is this a two man set to lift up to the wall?

Lensterman!

Please let us know how you like the 8uk vs. the pm50u.

Thanks

No Stand!

I had hoped to have one so I could try my wiring configuration before mounting it!
I ordered on 2/22 as well.
My set is due in Thursday!
67427vette can you tell me if I can support the screen while in the box so I can try some of video connections before mounting?

If not I probably have to mount it, try the wiring then remove the screen from the wall and hide the wiring behind the wall, then reinstall?

Is this a two man set to lift up to the wall?

Lensterman!

It would be pretty tough, but not impossible to try to hook up some wiring while it is in the box. I actually mounted it before I swapped out the S-vid blade for a DVI blade. My initial thought was to test it on the "stand" before the delivery guys left but no stand, no test. I would (and did) use two people to hang it.

Please let us know how you like the 8uk vs. the pm50u.

Thanks

You know, if I didn't have the flickering problem I would have kept the 50U. Someone posted that I should look into the "floating black" or "DC Restoration" problems. I looked into that & that wasn't the issue. The flicker would happen at random and the best way to describe it would be, you know when the power kind of almost goes out and your lights just kind of flickers? That is what it would do except none of the house lights would flicker. All of my connections were tight etc. Anyway, back on topic, the 8UK has a cleaner look, which we like. We would never use the speaker on the 50U. It seems like the picture on the 8UK is brighter and more true than on the 50U. I have the 8UK set on cinema and in the break in setting (50% or less) and we had over 100 hrs. on the 50U and had it setup via a disc similar to DVE. It just seems like the picture is nicer on the 8UK. I'm no expert but we were watching the 50U this morning and the 8UK was setup before noon and we are very happy with the PQ of the 8UK (not that the 50U was bad by any means). Now the difference in PQ could also be the fact that maybe there is a problem with our 50U. It should be really interesting to see the 8UK after the break in is complete & we can really tweak with the settings. Hopefully we won't have any problems with this display. I posted a couple of pictures of both setups.

We just received our TH-50PHD8UK from Costco and it did NOT come with a stand. That didn't really matter to us as we are replacing a 50PM50U that was already wall mounted. Just FYI.
No Stand?
Then if someone wants a TV watch the Costco website. Im going to cancel mine as it isnt such a good deal for me without it. And with not being able to wall mount mine right now I really need the stand!

Anyone have any opinions/experience on the Maxent (42HPM20) 42" Plasma listed on Costco's website. Looks to be a pretty decent value. Any comments appreciated. Any other suggestions? My primary use will be for the XBOX 360.

Thanks.

Anyone have any opinions/experience on the Maxent (42HPM20) 42" Plasma listed on Costco's website. Looks to be a pretty decent value. Any comments appreciated. Any other suggestions? My primary use will be for the XBOX 360.

Thanks.

Pretty nice looking cabinet and frame... I can't find any kind of reviews on it though. Too bad that one's not available in Costco's warehouses; you could look at it and adjust it and see if it's for you. Then you'd spare yourself the shipping charge, which is probably going to negate much of the "savings" they're advertising.

Anyone have any opinions/experience on the Maxent (42HPM20) 42" Plasma listed on Costco's website. Looks to be a pretty decent value. Any comments appreciated. Any other suggestions? My primary use will be for the XBOX 360.

Thanks.

I started a thread on it:
http://www.avsforum.com/avs-vb/showthread.php?t=654141

But nobody has responded...

I have always liked the minimilist look of the 8uk. Your pictures really highlight the differences.

The 8uk should really shine as it can be ISF'd; it's my understanding that the consumer Panny's are not tweakable.

My pm50u occasionally flutters with the HDMI connection, not so with component.

Thanks for your reply and enjoy!!

I have always liked the minimilist look of the 8uk. Your pictures really highlight the differences.

The 8uk should really shine as it can be ISF'd; it's my understanding that the consumer Panny's are not tweakable.

My pm50u occasionally flutters with the HDMI connection, not so with component.

Thanks for your reply and enjoy!!

My 50U had the problem with both HDMI & component. What is hooked up to yours via HDMI? We had the DVD hooked up via HDMI & the D* H20 hooked up via component.

My 50U had the problem with both HDMI & component. What is hooked up to yours via HDMI? We had the DVD hooked up via HDMI & the D* H20 hooked up via component.


67427vette did you get my PM.
Not sure it is working?

Lenny

Yes they can look up your purchase. but I asked my local Costco if I would be able to receive the discounted price if bought early and I was told that they recently changed their policy and had to buy it at least three days before the sale begins.
Hope you can get the discount

FYI, I went to the Chicago and Schaumburg Costco stores and they both had the Vizio P42HDTV in stock, but neither store will sell them until March 20.

So no one has received a stand from costco with their 50" 8UK despite claims that it was included with the purchase? I see it is available online now at costco and would buy it at the current price if the stand came with it.

I just picked one up this morning. I've been checking the website couple times a day for almost a month now and finally being able to get one has really made my day.

I would really like to have a stand so I could test it before I have the installers come out and hang it, but just getting the panel from Costco with its return policy will keep me happy for now. I was hoping for a better price, but from what I've been reading it's a hell of a PDP for the money.

Now I need to start the fun part, planning on getting the mounts and figuring out what cables I want these guys to run so it'll be ready

stand does come with it

stand does come with it

Did you get a stand? 67427vette did not get one.

I just got a second email confirmation that the stand is included.

matt

I just picked one up this morning. I've been checking the website couple times a day for almost a month now and finally being able to get one has really made my day.

I would really like to have a stand so I could test it before I have the installers come out and hang it, but just getting the panel from Costco with its return policy will keep me happy for now. I was hoping for a better price, but from what I've been reading it's a hell of a PDP for the money.

Now I need to start the fun part, planning on getting the mounts and figuring out what cables I want these guys to run so it'll be ready


I didn't see it on costco online
Did I miss it? I would like to buy one from costco website.

I didn't see it on costco online
Did I miss it? I would like to buy one from costco website.
Its back again and this time the 42" is on there as well. Go to electronics then televisions.

I just got a second email confirmation that the stand is included.

matt

Yes, but has anyone physically gotten one?

Yes, but has anyone physically gotten one?

Our 8uk was delivered on Monday the 13th. It was ordered through Costco.com. As I stated above: "there was no stand included". It wouldn't surprise me if the people that you talk to from Costco were wrong. The display is drop shipped from a distributor in Texas called SED International (at least ours was). They don't have these displays in a warehouse to go out & see what comes with them.

why would you by the 8uk when you can get the 60U for the same price from BB? Just curious...

why would you by the 8uk when you can get the 60U for the same price from BB? Just curious...

The 50" 8UK is not offered at the same price at BB. It is cheaper last time I checked. Plus, it is not even available to pickup right now.
I don't need the extras of the 60U and the 60 U is fugly IMO. The 8uk is proven technology with minimal flaws I've read.

I just bought the 50PHD8UK a while ago minutes after the 42PHD8UK went online. I thought about getting the 42' considering it's cheaper but went ahead and bought the 50' anyway. I have the cash on hand so I thought I might as well go bigger.
Now I just have to buy a stand and the DVI Blade. I already have a Yamaha YSP-800 to go with it so that takes care of the audio side.
I plan to connect my current HTPC via DVI and use MCE for live tv and Theatertek for DVD.
Does anybody drive a 6600GT via DVI and get 1:1 pixel mapping with the 50PHD8UK? Also can anybody else confirm that the stand is included with it before I purchase one?

Now you see it, now you don't...

*poof* - the 50" 8uk is now gone from costco.com. The 42" is still there.

Hello all

My set came in last night. scheduled for a 1-4 pm delivery. The driver showed up at 6:15pm.
Set did not come with a stand. I was a little disappointed but it is going on the wall anyway so I spent the time I had last evening installing the wall mount and cables. I also added one of the low voltage lights around the display but was unable to try out the display.
Can't wait to try it. I am going get help to lift it to the wall tonight.
Awesome looking! Manufatured in Mexico on Feb 06.
I chose this over the 60V mainly because of the look of the display and the awesome Costco warranty. You cannot beat it!
I do like the 60v but unless that display performs a lot better than this one I will stay with Costco and the warranty.
I placed my order on Feb. 22
Lenny

Its back again and this time the 42" is on there as well. Go to electronics then televisions.

I don't feel that the 42" is very competitively priced, especially since they are charging two bills for shipping.

Free shipping included, it would be closer to reasonable, but I think it is still too much for me.

If anyone receives a stand with their costco/8uk, could you please give a shout? I've received two email confirmations that a stand is included and mine is in transit. The stand is a deciding factor for me in this purchase and I will be considering returning this unit to the warehouse if a stand is not included.

matt

I don't feel that the 42" is very competitively priced, especially since they are charging two bills for shipping.

Free shipping included, it would be closer to reasonable, but I think it is still too much for me.
Yeah its strange that the 50" included shipping but the 42" doesnt.

If anyone receives a stand with their costco/8uk, could you please give a shout? I've received two email confirmations that a stand is included and mine is in transit. The stand is a deciding factor for me in this purchase and I will be considering returning this unit to the warehouse if a stand is not included.

matt
When I saw that the stand wasnt being included I contacted them to cancel my order and told them why. No one said it was a mistake and yes the stand should be included. Without the stand the price wasnt so great.

Worked out for the best as the day after cancelling it I got offered a great real estate deal. This become nice extra cash for that!

The Model 50PHD8UK is currently showing on the Costco WEB site and right under the picture it states:

*Speakers required for sound (sold separately)
*Stand Not Included

The Model 50PHD8UK is currently showing on the Costco WEB site and right under the picture it states:

*Speakers required for sound (sold separately)
*Stand Not Included
They must be reading this forum or had a lot of people call about it!
I have the original print out from when I first looked at it on costco's site and all it has is the comment about the speakers. The comment about the stand is new.

They must be reading this forum or had a lot of people call about it!
I have the original print out from when I first looked at it on costco's site and all it has was the comment about the speakers. The comment about the stand is new.
Maybe you can complain and get another $175 knocked off the price.

Maybe you can complain and get another $175 knocked off the price.
HA HA.
Too late for me. I already cancelled the order. But Wormzer who has two emails from Costco's customer service dept saying the stand was included has a good arguement with them!

Any more news on 50" Pios returning to Costco?
Thanks,

Are the TVs listed on Costco.com the only ones available in stores? Or do local stores have different selections from those on the website?

Are the TVs listed on Costco.com the only ones available in stores? Or do local stores have different selections from those on the website?
Normally a very different selection to what is on the website in CT. Dont know about other states?

Normally a very different selection to what is on the website in CT. Dont know about other states?
Well I live in CT, so that's good to know :) Thanks.

i was told that costco.com is a seperate entity from costco stores and they carry some products in common only

Normally a very different selection to what is on the website in CT. Dont know about other states?

My Costcos and Sams (Baltimore and surrounding areas) seem to have less than what is on the website.

Well I live in CT, so that's good to know :) Thanks.
Doh! Should have noticed that shouldnt I?!

I have two stores close to me. They both have far less than the website, but it also seems to differ store by store as one store by me has a much larger selection than the other.

Purchased an LG LCD from Circuit City. It had a $150 rebate which made it an attractive price. Now 3 months later I hear from Circuit city that the rebate is only $60 and I have no leg to stand on as the register receipt with the rebate info was mailed off.

I guess I am just warning people, if you are purchasing something with a rebate, especially from Circuit City, makes copies of all the rebate forms and save them for three to four months so when they try to low ball you, you will have some back up. Or my lesson, my last rebate purchase. Life is too short to keep track of all that paperwork.

^^^^ You did not make a copy before you mailed it off?

How about going into your account info-?

General advice for rebates:

Never expect the rebate to go properly. Never count the money until you have the funds from the deposited rebate check in your account.

It is normal practice to find some flaw with the submission so they avoid having to pay you. They are hoping you will not send it in, or will forget you did, or will give up after they deny you. I always expect to have to hound the company, and I often do have to.

Always keep copies of what you send. What I do is lay the stuff on the scanner and scan it in before I send it. Then I keep that image until Step 1 above.

Right... its kind of a live & learn sort of thing... I hate rebates... I've got two coming from CC & HP for a m7350n I bought last month... I'd rather just get the price I want and be done with it.

I know there are horror stories out there concerning this and the previous posters give sound advice...but my experience has always been just the opposite. Never had a single problem with any rebate, large or small, ever submitted anywhere. Just lucky I guess.

I try to avoid places that use rebates as a bait to advertise low prices. I know sometimes there is no choice but often enough there are better prices without the rebates in the store next door.

If you go to CC you can have a reprint of your receipt made for you.

I never had a problem, maybe because I follow-

Rebate Rules: Read the fine print carefully and photocopy, photocopy, and photocopy.

Don't feel bad, SprintPCS is still stringing me along for $300 in rebates for a phone upgrade I would have never done if it weren't for the rebates. It's been going on for a year.

They find one technicality after another or claim to have not received paperwork as you go.

Most of these companies are hiring specialist outfits to 'handle' rebates. They know every inch of the law and abuse that accordingly.

My favorite CC story is that they sent me a printed coupon in the mail last year for 15% off of my next purchase made after a certain date. The written verbiage clearly said that the coupon was not to be used for the purchase of certain products such as Apple, Bose, etc.... but did not list Panasonic or Panasonic plasmas as one of the items. When the date finally arrived for me to be able to use the coupon, a box came up onscreen at the checkout point which listed the items which the coupon was not good for. Lo and behold, that list now included Panasonic plasmas. Apparently, CC had not realized that they had omitted a very popular item from the list of items for which the coupon could not be used and was then attempting to fix their problem. I argued on the phone with some customer service rep who was clearly reading a script and got nowhere. My guess is that, had I pursued it up the line, I would have won but it would have been too much brain damage to do so. So, I bought the NEC plasma instead of the Panasonic consumer and am thrilled. Needless to add, I will never buy anything from CC again.

While this is not a rebate story, it is indicative of CC's practices.

I never had a problem, maybe because I follow-

Rebate Rules: Read the fine print carefully and photocopy, photocopy, and photocopy.

I have never had a problem either. As was mentioned, have them reprint a copy, it will show the rebate amount on it.

If the US Postal Service can deliver our rebate information to the provider in a matter of days... why does it take 12 weeks to process it? :rolleyes:

If the US Postal Service can deliver our rebate information to the provider in a matter of days... why does it take 12 weeks to process it? :rolleyes:
bcuz the $200 they give u they make back in interest by not givin u the 200 for 12 weeks

in reality they lose nothing.

I forget his name, but there is a Circuit City area manager or supervisor who frequents these boards who has been very helpful in the past with a couple people who had issues with buying reboxed Sony XBRs LCDs from Circuit City. If I were you, I'd seek him out. Sorry I can't remember the name.

If the US Postal Service can deliver our rebate information to the provider in a matter of days... why does it take 12 weeks to process it? :rolleyes:

I don't know this for a fact but it's all third party companies that do the rebate processing, and my guess is they have to batch up a bunch of rebates and then apply to the company for the rebate money which they then send you. I am sure they pare processing costs to the bone. Also if they take a while you may forget that you applied. Also there is not really any downside to taking a long time.

If you go to CC you can have a reprint of your receipt made for you.

Exactly!

I noticed the panny 50phd 8uy on Costco's site yesterday is gone today.
Anybody have info on what's up w/ that? I was trying to figure out if I should go w/ an avs sponsor (VA) cheaper plus out of state (no tax) but w/ ext warranty Costco is the better way to go unless their return policy changes. This now could be a mute point.

The popular panels come and go from Costco.com like the wind! You gotta be quick - or buy from the local Costco when you see what you want.

But you will not likely find an 8UK in-store. They have been only spotted online so far.

matt

All Costco/Best Buy/ Circuit City/Sears/Target et al chat goes here and only here

NO PRICING/ NO COUPONS/NO RETAIL LINKS /NO COSTCO Links

Here you go fellas: your own Costco/BB/CC thread: but you still must abide by forum rules :)

Technical support issues only pleaseIm pretty much a novice and need some advise on purchasing a flat screen monitor for my Gateway. Looking of 17-19"... can someone point me towards a reliable brand and store. thanks. :)

Does Costco have Panasonic 42PX60U yet? Will they have Panasonic 42PX60oU when they come out? Does anyone know when does Costco have new product in the store once it hits the electronice retailer floor?

Costco service is indeed wonderful. I went in today at 10 to get the tv; they had a few, no problem. But I did not know about the regular members being allowed to purchase only after 11. The saleslady recommended, when she saw the price of the item, that I upgrade to Executive membership as it provides cash back at the end of the year, and I did so; we spend around $5K per year there on groceries alone. Hopefully this will be useful info to others. I have gotten so much out of this forum but do not post very often.

They were pushing the executive thing hard today with all those TVs headed out the door (four including mine just while I was there). I admit Costco is a little out of my way, but in the end it will probably be worth it.

While I was there a lady was loading a Vizio 42" into the trunk of a Honda Accord. Of course, that meant on its side. Eventually, she decided she wouldn't risk it but it did spend at least 15 minutes on its side. Being a noob to this game, I don't know, but isn't this bad news for a plasma tv? (it was not transported after all). When I asked the loading helper, he said that as long as you stand it upright for over an hour after having it on its side then the gases will 'settle' and there is no ill effect at all. Hooey or for real?

While I was there a lady was loading a Vizio 42" into the trunk of a Honda Accord. Of course, that meant on its side. Eventually, she decided she wouldn't risk it but it did spend at least 15 minutes on its side. Being a noob to this game, I don't know, but isn't this bad news for a plasma tv? (it was not transported after all). When I asked the loading helper, he said that as long as you stand it upright for over an hour after having it on its side then the gases will 'settle' and there is no ill effect at all. Hooey or for real?

I was under the impression that the sole reason for transporting upright is that the glass is much less likely to break. That said, I transported mine on its side, but it sat for almost 24 hours before I had a chance to open it.

I suppose I should just go into Costco and ask, but if I upgrade to a business membership, could I get the Vizio 50" Plasma delivered to me?

I suppose I should just go into Costco and ask, but if I upgrade to a business membership, could I get the Vizio 50" Plasma delivered to me?

No - Costco does not deliver unless you order online and then you pay for it. My local Costcos have numbers for local delivery people. Try asking member services.

I am looking to get the panny 42 edtv from amazon, but I have a concern about there extended warranty plan. I seem to be more comfortable with bb and there warranty since it's a physical store. Does anyone have any experiences with amazon and the warranties they sell.

Costco has the 50phd8uk up on their site again. Is it worth buying from Costco for 10-15% more than a forum sponsor for the warranty?

Finally just bought mine from Costco. Took me a few minutes to hit the order confirmation button. lol

Picked up the 139.99 wall mount as well. Now just gotta order the hdmi boards and cables.

:D

Can somebody fill me in if costco has a way to purchase an extended service plan, I cant seem to find anything on the website. I am not currently a member but they are selling the maxent, but I want to be albe to buy an extended warranty or service plan like bb or cc has.

Can somebody fill me in if costco has a way to purchase an extended service plan, I cant seem to find anything on the website. I am not currently a member but they are selling the maxent , but I want to be albe to buy an extended warranty or service plan like bb or cc has.
Remember that many gold and platinum credit cards will double the one year warranty to 2 years. If you feel a warranty is something you do want to pay for, you can shop for it like any other product. You don't have to buy it from the same dealer. I know at least one of the sponsor/dealers on this forum will sell you a warranty.

...mike

I purchased the 42" Vizio plasma a few hours ago at a nearby costco. I set it up and could not be happier so far. I have the XBOX 360 hooked up and it looks amazing, I was just watching the worlsd baseball classic on ESPN HD and it looked great. I do agree with some of the comments about the blacks looking somewhat grey, it is not as deep as i have seen on other sets, but i can live with that. The set has a real nice fit and finish, with speakers on the bottom, something I was looking for to save space.
All and all, I believe this plasma is a great value for the money. I will keep you posted if my opionion changes. I plan on watching some DVD's tommorow.

I would like to learn what users of this tv think of its HD tuner. I get ZERO OTA channels, whereas in my home, off the same splitter, I can get 2-4 OTAs in my downstairs HT, using an LG 3510 tuner. I did switch from tv to DTV and ran a scan zero channels. Any ideas? For OTA tv channels I have the usual 3-4 fuzzy suspects. I am in a bit of a valley and reception here is not great.

I would like to learn what users of this tv think of its HD tuner. I get ZERO OTA channels, whereas in my home, off the same splitter, I can get 2-4 OTAs in my downstairs HT, using an LG 3510 tuner. I did switch from tv to DTV and ran a scan zero channels. Any ideas? For OTA tv channels I have the usual 3-4 fuzzy suspects. I am in a bit of a valley and reception here is not great.

I suppose it may do you a bit of good to actually tell us which model of TV you are referring to.

This is my 3rd try >does anyone feel that buying the panasonic 50phd8uk from Costco is better than buying from a forum sponsor even if the forum sponsor
is less by $$$'s due to Costco's great return policy?

[This is my 3rd try >does anyone feel that buying the panasonic 50phd8uk from Costco is better than buying from a forum sponsor even if the forum sponsor
is less by $$$'s due to Costco's great return policy?]

yes

Can someone give an ideas on where I can get a good reliable extended warranty from one of the forum sponsors if I purchase a plasma from costco, It is really the only reason why I haven't purchased a tv from them yet.

Can somebody fill me in if costco has a way to purchase an extended service plan, I cant seem to find anything on the website. I am not currently a member but they are selling the maxent, but I want to be albe to buy an extended warranty or service plan like bb or cc has.
Costco doesnt sell extended warranties. They offer a customer satisfaction policy which means if it breaks 2 years from now you can return it for a full refund. Just need to keep the receipt.

Costco doesnt sell extended warranties. They offer a customer satisfaction policy which means if it breaks 2 years from now you can return it for a full refund. Just need to keep the receipt.

One caveat: You must have an uninterrupted membership during the entire time frame.

I would like to learn what users of this tv think of its HD tuner. I get ZERO OTA channels, whereas in my home, off the same splitter, I can get 2-4 OTAs in my downstairs HT, using an LG 3510 tuner. I did switch from tv to DTV and ran a scan zero channels. Any ideas? For OTA tv channels I have the usual 3-4 fuzzy suspects. I am in a bit of a valley and reception here is not great.

I suppose it may do you a bit of good to actually tell us which model of TV you are referring to.

Whoops... sorry. Lost track of which forum I was on, have been flipping between the Vizio 42" (which is the tv I refer to) and this forum. Not too out of place here I suppose although it better belongs to the other forum.

dumb question - if i buy from costco online and am located in california, do i have to pay tax?

dumb question - if i buy from costco online and am located in california, do i have to pay tax?
Yes. The rule is if the company has a presence in the state they ship to, then they charge tax.

Will Costco sell Westinghouse LCD? I bought Vizio, it's a good entry level panel, however mine has tuner problem, so I'm willing to replace it for something more mature like Westinghouse.

MOCKBA, what kind of tuner problem? Just curious. I picked up the Vizeo on Monday and have been thrilled so far. For the price I think it is going to be tough to beat.

Will Costco sell Westinghouse LCD? I bought Vizio, it's a good entry level panel, however mine has tuner problem, so I'm willing to replace it for something more mature like Westinghouse.

just take it back to Costco and get a replacement. that's what is so great about Costco, you don't have to deal with the manufacturer's service dept.

The OTA tuner in the Vizio is pretty weak.

It looks like costco.com now has the Maxent MX-50X3 on their site. They used to carry the X2 but the general consensus was that the X3 was much improved. Any thoughts on this set? I know there was a discussion a while back comparing the Maxent to the Vizio, but I can't find it anymore.

It looks like costco.com now has the Maxent MX-50X3 on their site. They used to carry the X2 but the general consensus was that the X3 was much improved. Any thoughts on this set? I know there was a discussion a while back comparing the Maxent to the Vizio, but I can't find it anymore.

Why can't they blow the doors off the Panny prices like they are on this thing?
That's an amazing deal!

Maybe I can get some help here. I just spotted a Pioneer PDP-4214HD, here in Vancouver, BC. The price is decent, and i'm wondering if anyone has heard of this model? Pio has a description of it here: http://www.pioneerelectronics.com/pna/product/detail/0,,2076_290146100_290101944,00.html . Would like to hear some comments from owners. Thank you.

Maybe I can get some help here. I just spotted a Pioneer PDP-4214HD, here in Vancouver, BC. The price is decent, and i'm wondering if anyone has heard of this model? Pio has a description of it here: http://www.pioneerelectronics.com/pna/product/detail/0,,2076_290146100_290101944,00.html . Would like to hear some comments from owners. Thank you.
Have you looked at this thread?
http://www.avsforum.com/avs-vb/showthread.php?t=569935

Looks like Panasonic is using Costco as their new clearing house. After the weeks of the 50" commercial plasma being on and off the site and then the 42" being added I see today they have the 65" Panasonic on the website.

Think they are clearing everything out ready for the new models?

Looks like Panasonic is using Costco as their new clearing house. After the weeks of the 50" commercial plasma being on and off the site and then the 42" being added I see today they have the 65" Panasonic on the website.

Think they are clearing everything out ready for the new models?

Oh, please Lort, let Costco list the 42PWD for 1499 or less.

It looks like costco.com now has the Maxent MX-50X3 on their site. They used to carry the X2 but the general consensus was that the X3 was much improved. Any thoughts on this set? I know there was a discussion a while back comparing the Maxent to the Vizio, but I can't find it anymore.

I have the Maxent mx-50x3 and I absolutely love it. While it may have some minor flaws (what TV doesn't?), the picture quality is excellent. Before buying I compared it to Panny, Phillips, Samsung and Pioneer. It looked better than the Phillips, as good as the Panny, and not as good as the Pio which was $2k more. There is an MX-50x3 thread at this site with over 1,500 posts so you might want to look there. Most of the people there are as satisified as I am.

im hoping costco carries the panny 37inchers!

I have the Maxent 42x3, and would consider moving up to the 50x3. I just wish it were in the stores and I wouldn't have to incur $230 to ship...

The OTA tuner in the Vizio is pretty weak.
I just set mine up and OTA is just fine, check your antenna position.

I have the Maxent mx-50x3 and I absolutely love it. While it may have some minor flaws (what TV doesn't?), the picture quality is excellent. Before buying I compared it to Panny, Phillips, Samsung and Pioneer. It looked better than the Phillips, as good as the Panny, and not as good as the Pio which was $2k more. There is an MX-50x3 thread at this site with over 1,500 posts so you might want to look there. Most of the people there are as satisified as I am.


Same Here!

Have you looked at this thread?
http://www.avsforum.com/avs-vb/showthread.php?t=569935


Ah, right. Thank you so much.

I used to work for Costco and left in good terms. I was in fact in the electronics dept.

Costco works like this.

1: forever "satisfaction guaranteed" policy ..this is unwritten
a: as long as you spend more money than you return, you are considered in good standing. This means that your return will most likely be accepted.

2: If you return the same or similar item at the limit of the "written" warranty, a RED flag goes up and you will most likely run into trouble.
a: they may refuse to take your item, or you may have to speak with a supervisor or manager to get it authorized. If its an obvious violation they may refund your membership and tell you to shop elsewhere.
b: this is mainly for gross violations on t.v's and computers or expensive items.

3:If you use the costco policy for coverage for defective material, you will be covered for the life of the T.V., but it goes on the honor system,...i.e.: have you had more than 5 years of use out of your tv? was it constantly on? is it dusty and not taken care of properly?. these are things to consider when returning items. If this becomes a habit, then refer to rule #2.

4: if you return more than you spend, and are not just returning christmas or birthday gifts, be prepared to have your card torn up. Costco does not want your business. They do not give their money to people who find items on the street. And most likely your card was someone elses you have used to get into the store.
They are aware of most scams... including rebate scams.

5: Basically it comes down to if your T.V. is in the warranty period you are expected to contact the vendor, although 90% of people just return it to the store. This is fine. You are a valued Costco member. If your past your warranty, you must use the Costco chain of command strategy. But do this only if you feel your claim is justified. This is a powerful tool and to be used for legitimate claims.

If an employee in returns dept. can not give you your money back or a store credit, they must call a supervisor for an approval.

DO NOT GET MAD AT THE HOURLY....THEY HAVE 0.000% APPROVAL MAKING.

The supervisor is in between salary and hourly and can make most easy calls on returns. If they can not accept the return and do not get a manager(salary) to authorize the return, YOU MUST ASK TO SPEAK WITH THE MANAGER.

This begins the Costco experience. If this manager fails to give you your money back , then you ask to speak with his manager. If this manager gives you the run around then you ask for the next one until you reach the Wharehouse Manager. You will never make it there because he is important and usually busy watching the bottom line. Most cases are solved by the assistant wharehouse manager. In dire cases you must ask the name of the Regional Manager. If you get past this point id be surprised.

Basically, nobody has ever made it to Jim Sinegal, the CEO of Costco because if he hears of a T.V dissatisfaction, the previous manager will be fired.

This is how costco works. This is not an exxageration This is for real.

hope this helps you all out.........good luck , from the former costco sales clerk

And BTW i was employed for 10 years and had to leave because of a back injury. I was not let go for any performance related issues

2: If you return the same or similar item at the limit of the "written" warranty, a RED flag goes up and you will most likely run into trouble.
a: they may refuse to take your item, or you may have to speak with a supervisor or manager to get it authorized. If its an obvious violation they may refund your membership and tell you to shop elsewhere.
b: this is mainly for gross violations on t.v's and computers or expensive items.

Can you explain this in a different way? What do you mean by "if you return the same or similar item" at the limit of the written warranty? Do you mean if you are returning for the second or third time or what?

I don't have a lot of money and that is why i tried costco for their return program.
I am trying the 42 sceptre and if it doesn't work or dead pixels I'll take it back.
that is why i shop at a place that has a good return polices

I saw the Sharp LC37D at Costco. I couldn't tell if it's a 6u or 7u. It's on their website too.

Anyone know if and when they are getting the 45" ?

Any word on the next wave of Pioneers? I saw that they are phasing out the current Pio's and I hope they get the 4360 line. Anyone know if it's coming?

To Expand on #2:

If you purchase a pioneer tv and watch it for 11 months and 30 days, then return the television and say there was a problem with the T.V. costco logs this, (granted it is as a return and only shows your return date and purchase date)

Then if you decide to buy another pioneer tv or different brand and return it 11 months later another "red" flag goes up. (most t.v. warranties are labeled as 1 year on the box. They may have 2 year tube warranty and 1 year labor on parts.)

Basically Costco reserves the right to refuse someone whom they think are abusing the return policy.

They also have the right to refuse someone who is consistantly returning items of high dollar value. They see this as renting for free.

This does not mean that any legitimate clain willbe suspicious. Believe me, they can tell very effectively who is doing what. Costco has track records for certain items being returned for similar defects. So they take that into account. All the people behind retunrs desk do is track returns all day and help members. They know what items are making many returns, from different people.

This however does not mean you have a case file on your card for returns, unless you try to scam costco or your returns outweigh your purchases.

So, there is no second or third time so to say, but definately they know if a item is returned for the third time with the same problem and many other people are returning it for the same issue, then this is a legitimate claim. they know which items are defective (Costco doesnt usually sell defective items but it happens)

On a personal note. After a second time buying a product and it fails for the same reason, please just buy a different brand name item. You never have to worry about your standing with costco, or be frusterated at a model that happens to be "junk".

Also the one person said is true. KEEP YOUR RECEIPT!!! If you arent organized, we tell people to scotch tape it to the bottom of your tv or dvd player so you never lose it. Receipts are like passes to the front of the line. Basically you don't get many headaches and have less problems with returns. If you don't have your receipt, then be prepared to be on a world of hurt. (There is one exception)

Costco Keeps track of purchase dates. But you must know the EXACT DATE when you purchased an item if youve lost your receipt, and you must know the card number it was purchased under.

Hope this helps

I'd like to purchase one of these LCDs below from Costco, but which ones do you guys think is the better buy?


Philips 32" 16:9
HDTV LCD TV
Resolution: 1366 x 768
Model 32PF7320A/37
(NOT ALLOWED)

Dell
W3201C
32" LCD HDTV
Resolution: 1366 x 768
(NOT ALLOWED)


Sceptre 37" LCD HDTV
Supports 1080p
Resolution: 1920x1080
Brightness: 600 cd/m²
(NOT ALLOWED)


Philips
37" LCD HDTV
Resolution: 1366 x 768
Brightness: 550 cd/m²
Model 37PF7320A/37
(NOT ALLOWED)

Sony Bravia
32" HDTV LCD Monitor
Resolution: 1366 x 768
HDMI™ Connection
KLV-S32A10
(NOT ALLOWED)

:cool: it's all in the eye of the beholder.
I read a review at and they gave a viewsonic a better rating then the olevia 32 i had.
I picked up the viewsonic(3250) for a great price and took it back to much ghosting when watching hockey.the viewsonic looked bad compared to the olevia.

I'd like to purchase one of these LCDs below from Costco, but which ones do you guys think is the better buy?


Philips 32" 16:9
HDTV LCD TV
Resolution: 1366 x 768
Model 32PF7320A/37
(NOT ALLOWED)

Dell
W3201C
32" LCD HDTV
Resolution: 1366 x 768
(NOT ALLOWED)


Sceptre 37" LCD HDTV
Supports 1080p
Resolution: 1920x1080
Brightness: 600 cd/m²
(NOT ALLOWED)


Philips
37" LCD HDTV
Resolution: 1366 x 768
Brightness: 550 cd/m²
Model 37PF7320A/37
(NOT ALLOWED)

Sony Bravia
32" HDTV LCD Monitor
Resolution: 1366 x 768
HDMI™ Connection
KLV-S32A10
(NOT ALLOWED)

Today, you can get the 37" Phillips at local Cosco.

Any word on whether the Maxent 42" plasma available starting today at Costco is an "online only" item for them? I know other B&M stores have it on the floor.

Christmaswraith,

Can you tell me if the Dell 37" lcd tv with a two year warranty at Costco is a good buy? Does Costco sell refurbished tvs?

Thanks

Although BB is overpricing the 50px60U I know how to make them pricematch. However in major store chains such as BB, are you allowed to actually buy one of their display models and in this case a 50px60u. As an open box TV?

Does anyone here know if there is a specific day of the week wherein Costco gets their Plasma inventory? I ask because I've been to my local Costco here in LA, and it seems that sometimes they have new Plasmas, and other times they have less of a specific model.

I ask because I am about to go ahead and purchase a Plasma at my local Costco, but want to wait until I know they have new inventory as their current selection leaves much to be desired [at least for my price range [2k] ].

Any info would be appreciated.

Took a look at the Maxent that Costco is selling online now, by visiting Best Buy, and it's definitely not as nice as the Maxent Costco was selling circa 6 months ago.

Did notice, however, that an one local Costco, they've got the 50 inch Panny back in stock. No sign of the 42 inch panny, which is what I want. Anyone seen one in store lately?

yeah i've seen the 42in panny at the costco on lawrence expressway in san jose

yeah i've seen the 42in panny at the costco on lawrence expressway in san jose

phd-8uk?

How did it look?

yeah i've seen the 42in panny at the costco on lawrence expressway in san jose

Thanks. Talked to them today and, alas, they are sold out and don't plan to get any more (though sometimes the local staff doesn't know what the plans are, unless they are listed in the computer as "on order").

sure np, im hoping they get the 9th gens soon but i highly doubt it.

Anyone know if Costco will carry the JVC line? Specifically the LT-46FN97

AAGGGHH! :eek:

CostCo.com now has the Samsung LN-R409D listed!!!!! WAY below MSRP!!! Gotta go to CostCo....

man costco stores doesn't have half of those hdtvs

man costco stores doesn't have half of those hdtvs

I think Costco gets a lot of small quantity overstock. If they get say 100 of the Samsung LCDs to sell. That isn't nearly enough to start stocking stores. I think that is another reason why a TV is up on the website one day and gone the next.

wondering if anyone has seen the plasma 4214 in costco lately? I just picked on up in Houston and it seems to be the last model they had. I got the display model.

i have seen the 4214 at some of the local costco's here. they are probably getting last shipments of them as I hear newer models are coming out in a few months.

Thanks for the information. That's what the Costco staff told me as well. BTW, I sent you a PM

According to Best Buy policy, returns or exchanges can be made for any reason within 30 days of purchase. In the case of a return only, or an exchange made without a remote or other part, they can charge a restocking fee. Otherwise, there should be no fees, but you may have to wait.Not sure if this has been mentioned before, but I was in a BB last night and was told that their return policy has changed and they are now charging a 15% restocking fee on any new plasma or LCD that's returned (though this doesn't apply to open items). Is this the standard policy for all BB stores now?

Looks like they've adopted a "no remotes" policy so you can't change any of their picture adjustments as well.

Not sure if this has been mentioned before, but I was in a BB last night and was told that their return policy has changed and they are now charging a 15% restocking fee on any new plasma or LCD that's returned (though this doesn't apply to open items). Is this the standard policy for all BB stores now?

At every BB store, their return policy is clearly posted on a large sign on the wall behind the customer service/return counter. So, I would check the store sign for the written facts on their return policy. I just checked their on-line site for the store return policy, and it is has not changed: a 15% restocking fee on returned plasmas/LCDs is not mentioned.

Rarely do I get any reliable information from the expert BB sales staff. Nevertheless, your words of caution about a new return policy are much appreciated, and may prove to be accurate.

Not that this is necessarily conclusive of anything, but FWIW I was at a different BB last night and they pretty much gave me the same story re the new mandatory restocking fee. Too many abuses of their return policy lately they said, hence a 15% restocking fee will now apply on all new plasmas and LCDs.

In essence I think they're lumping all TVs in with the same policy they have on computer monitors.

Does somebody know if Costco does price adjustment. I bought LCD a month ago and now it by 100 cheaper. Anyway I was going to return it, but if I could adjust price, then I could keep it.

Does somebody know if Costco does price adjustment. I bought LCD a month ago and now it by 100 cheaper. Anyway I was going to return it, but if I could adjust price, then I could keep it.


I actually asked them this question today. They told me if it's within 30 days from the date of purchase. Otherwise, no dice... :(

I asked my local Costco and I emailed corporate re: the price match policy. Both verified it's 30 days and both encouraged me to return my plasma and re-purchase the same model to get a "price match". When the new Pioneer models hit the store, I may do that.

I saw (2) 4214's + the display model in a San Diego Costco yesterday.

I thought the new Pio that Costco will carry is the 4212. Are they planning to carry one of the better ones?

I really find myself buying less and less at big box stores like BB & CC. Except for a big rebated item, or the occasional open box deal, the prices are really not competitive anymore (on everything, not just displays), the display units are always a mess, and the sales people are generally so uninformed that I just can't stand to talk with them. I find myself buying most of my electronics either from Costco/Sam's or online.

The ONLY reason I buy anything from BB or CC is to take advantage of the 12-24 month, no interest financing. I set-up an automatic payment schedule in Quicken, and use their free money. I'm always extremely careful to NEVER miss a payment, and ALWAYS pay it off prior to the term expiration. No way I'm paying them any interest. If everyone did this, I doubt they could stay in business!

The ONLY reason I buy anything from BB or CC is to take advantage of the 12-24 month, no interest financing. I set-up an automatic payment schedule in Quicken, and use their free money. I'm always extremely careful to NEVER miss a payment, and ALWAYS pay it off prior to the term expiration. No way I'm paying them any interest. If everyone did this, I doubt they could stay in business!

I used to do that but somehow got careless and ended up paying interest. A couple of months ago I was finally able to pay up ALL my credit cards in full and closed all of it. I only have Amex nowadays and that I used to pay off my TH-50PHD8UK I purchased from Costco in full. It's a nice feeling! :)

Sears now has the 42" and 50" Panasonic 60 series on their web site -- will deliver or pick up at your local store. Units are at MSRP plus some financing or discounts similar to other outlets -- see web site for details.

anyone one got the scoop on when costco will stock a 42 lcd. im waiting.

Why doesnt best buy carry more than 3 different types of 32" LCD? Its ridiculous

The information from this forum and lots of in-store evaluation resulted in my purchase of a Panny 50PX60U at Sears (San Diego) about an hour ago. The TV is not in stock at the store, but is in stock at the warehouse. Delivery is scheduled for Saturday AM. That's less than 48 hours! Paid MSRP, plus a free upconvert DVD player (soon to be given as a gift) and the usual Sears rebate (sorry if this last comment is not allowed).

As you can see, I seldom post but read (lurk) daily and appreciate everyones wise counsel.

However, the best thing that happened is the sound on our old TV (don't ask!) went haywire :) and began to click loudly every 2 seconds. Therefore, my wife :mad: wants it out of the house ASAP.

I went out today and bought a slew of dvds with widescreen ratio of 1.85:1 to break in my 50px60u. Blade 2 was gorgeous!

Costco.com got all the 8UK's (65',50',42', & 37' inch) up on their website now.

Does somebody know if Costco does price adjustment. I bought LCD a month ago and now it by 100 cheaper. Anyway I was going to return it, but if I could adjust price, then I could keep it.
Does Costco not have a no questions asked return policy? Does its return policy not apply to LCD monitors? I would have thought you could just return it and buy it again if they will not price match it for you.

If you have your receipt, you get original price paid. If you don't you get current price/last known price. If you have your receipt I'd walk in with it and talk to them about it.

BestBuy here in Columbia,SC has new Panasonic's available for immediate delivery. They were willing to deal! Bought my TH50PX60U a few hours ago. When you consider their return policy, club membership benefits for purchase of future items, lower extended warranty costs and delivery set-up policies, it's hard not to give them serious consideration. PM me for more info if you wish.

Costco.com got all the 8UK's (65',50',42', & 37' inch) up on their website now.

Yeah saw that...but worth getting over 60U?

Good question! I'm definitely leaning toward the new units -- tuners, speakers, new technologies, etc.

i have the 50in 60u and it's amazing, definitely worth getting for about the same price

I found something interesting on this forum from a member.....


Did you hear on the news tonight (Bloomberg)?
"Disappointing for some but expected news will soon be announced by Costco Inc nation wide., no more returns of major appliances including flat panels/TV's/projectors after two months from the purchase date, factory warranty's/service only." "Retroactive"

I'll bet no one here abused anything. No, of course not..Not any of us..

Just a heads up to some of the Costco "Renters" out there.
Please don't pm me to find out which memeber said this. I don't want him getting PM'ed about it.

What was the date that forum member posted the costco return policy msg.

I think it was April fools day when I read it.

Just something to think about.

Costco changing policy doesn't bother me, I knew it was coming when folks talk about upgrading their panels every year at costco's expense. Did anyone actually believe it wasn't coming?? Kind of reminded me when our union at work would punish all because of one bad apple. I will still buy my tv's there and hope they will offer extended warranties. If its a April fools joke then the jokes on me. But it makes sense to me.

I found something interesting on this forum from a member.....


Did you hear on the news tonight (Bloomberg)?
"Disappointing for some but expected news will soon be announced by Costco Inc nation wide., no more returns of major appliances including flat panels/TV's/projectors after two months from the purchase date, factory warranty's/service only." "Retroactive"

I'll bet no one here abused anything. No, of course not..Not any of us..

Just a heads up to some of the Costco "Renters" out there.
Please don't pm me to find out which memeber said this. I don't want him getting PM'ed about it.Good for Costco... it serves those scumbags right. ;)

Yeah saw that...but worth getting over 60U?

yes... don't need a tuner, don't need speakers. not interested in getting or waiting for the next generation. i only want what's tested and proven. not into "gotta have the newest model", not into silver either. for me getting the 8UK was well worth it.

if thats the case (which im sure its april fools) costco would be getting my vizio back after 59 days, along with my membership card and amex card.

if thats the case (which im sure its april fools) costco would be getting my vizio back after 59 days, along with my membership card and amex card.I doubt they will miss your business. It will take a lot of 5 lb. cans of coffee to make up for their loss on your (Visio :rolleyes: ) PDP. :p

The panels are 1 to 2 generations behind, the selection is very limited, and the pricing is nothing special. Without the current 'Satisfaction Guarantee' policy in place, why would anyone buy a panel at Costco?

The panels are 1 to 2 generations behind, the selection is very limited, and the pricing is nothing special. Without the current 'Satisfaction Guarantee' policy in place, why would anyone buy a panel at Costco?What makes you think Costco wants the business of those who intentionally abuse their Satisfaction Guarantee policy? :rolleyes:

What makes you think Costco wants the business of those who intentionally abuse their Satisfaction Guarantee policy? :rolleyes:

What are you referring to? Where has anyone advocated abusing the policy?

Sometimes the prices are great, other times they are just OK. It all depends on what they have this week at your local Costco. I agree that typically the web site is just OK. If you want to buy locally, and your choice is MSRP at CC/BB or MSRP at a local dealer, Costco can look pretty darn good.

Without the current 'Satisfaction Guarantee' policy in place, why would anyone buy a panel at Costco?What makes you think Costco wants the business of those who intentionally abuse their Satisfaction Guarantee policy? :rolleyes:What are you referring to? Where has anyone advocated abusing the policy?It's obvious that some have abused Costco's Satisfaction Guarantee policy because more than one participant in this Forum has bragged about (even recommended) buying a PDP from Costco with the intent of returning/exchanging/upgrading it anytime they choose. Honest individuals, buy an item with the idea of keeping it provided that item works satisfactorily. A few bad apples may have ruined Costco's Satisfaction Guarantee policy for the rest. Only you know which category you belong to.

It's obvious that some have abused Costco's Satisfaction Guarantee policy because more than one participant in this Forum has bragged about (even recommended) buying a PDP from Costco with the intent of returning/exchanging/upgrading it anytime they choose. Honest individuals, buy an item with the idea of keeping it provided that item works satisfactorily. A few bad apples may have ruined Costco's Satisfaction Guarantee policy for the rest. Only you know which category you belong to.

I have to somewhat disagree. Although, I'm in the camp of not returning to costco unless it breaks because that is my comfort level. But the wording of their policy is pretty clear. It does say "Satisfaction Guarantee" and I believe it states if for any reason you are not satisfied, return for a full refund. Not satisfied is just that, if 5 ysrs from now I'm unhappy with a purchase, the policy states I'm within my rights to return it. They could just as easy changed the wording to "Unlimited Warranty" which would fix the upgrading behavior and only accept long term returns if there are problems. So, I wouldn't call anyone who followed their stated policy a "bad apple". Just my opinion.

BS! There's a huge difference between being dissatisified because the unit stops working or fails to perform as was intended - and simply being dissatisfied because now there is a new technology that is an improvement on what you bought 5 years ago. Costco was stupid for having the policy to begin with, but don't confuse "dissatisfaction" with "a desire to upgrade for free". That's just spin-doctoring to justify the action. Don't get me wrong - IMHO there's nothing "evil" about using a companies own stupid policies to your benefit, but don't delude yourself into believing it isn't what it is.

dissatisfied is dissatisfied period. for whatever reason. they dont say in their policy "dissatisifed if it breaks but not dissatisfied if new technology comes out or a better set"

Nothing will incite a riot quicker than commenting on Costco's return policy.:)
I subscribe to the "tneal" philosophy...
"....Although, I'm in the camp of not returning to costco unless it breaks because that is my comfort level. But the wording of their policy is pretty clear. It does say "Satisfaction Guarantee" and I believe it states if for any reason you are not satisfied, return for a full refund. Not satisfied is just that, if 5 ysrs from now I'm unhappy with a purchase, the policy states I'm within my rights to return it..... So, I wouldn't call anyone who followed their stated policy a "bad apple". "

For me, the "Satisfaction Guarantee" = Warranty. I have a Costco-only Pioneer 4214 plasma. It's limitations have been thoroughly debated in a couple threads. I have experienced them too but, in my viewing, it's a minor annoyance.
For many others, it has been cause for return. If it breaks in the next couple of years, I will have no personal ethical problem returning it.

As long as we're in riot mode, I'll contribute. :D

I also subscribe to the "don't abuse it" policy. However, having worked retail for many years before finally breaking free, I realize there are plenty of people who will twist and turn every possible advantage to getting things cheaper or for free.

100% Satisfied is that. However, if you've been satisfied enough with something for 3 years, and only suddenly decide you're not satisfied when something newer comes along, then you're abusing it. You're not dissatisfied with your purchase, you've clearly been happy with it for 3 years. You're just dissatisfied that something newer came along. That is abusing a policy. I saw the same thing many times in my days at Williams Sonoma. People would suddenly decide their product didn't work right because a newer one came along. I never could stand folks like that. But, it's a simple fact that if a company stands behind its customers, there will be those who seek only to use and abuse that to their advantage.

There have been some Costco employees who have chimed in in this thread about how the company does take measures to prevent people from too much abuse, and hopefully that works well for them.

After 30+ days, I've decided I'm satisfied with my plasma purchase. I'm still working on the screen that the idiots who returned it used some funky cleaner on, and if in the end I can't correct that, then I will feel comfortable retuning the display. However, I won't return it simply becuase they get the next generation models in, or because I decide I want to upgrade to 50" or 42" HD.

My local Comp USA has the Panny TH50PHD8UK (NOT ALLOWED), which was listed online and at their stores when they had this model in stock. It is for all their in stock Panny TH50PHD8UK's. What do you guys think? Comp USA has 24 month 0 interest financing as well.

Did you hear on the news tonight (Bloomberg)?
"Disappointing for some but expected news will soon be announced by Costco Inc nation wide., no more returns of major appliances including flat panels/TV's/projectors after two months from the purchase date, factory warranty's/service only." "Retroactive"


Is there an officlial (or quasi-official PR quote) posting by Costco as to what their new policy for Returns is or will soon be (i.e. exactly what product categories will be given limited return privileges and what those privelidges will be)?

I feel like I must chime in here. The only reason I am debating a panny 58 60u over 508uk is the vaunted Costco return policy. Given their annual fee and a few employees comments, I think costco has it figured out.

As a previous employee stated, the peroson who only buys a plasma, then returns it 2 years later for for an upgrade, ( without having ever bought anything else at costco ) is likely to get banned. :)

FYI:

POST XVII

Hank

I posted this on the other thread and will edit it to match this one:

I am a manager at Costco and have worked in returns and RTV which is the department in charge of TRYING to get credit on returned items. I say trying because costco does not get credit for every item we sell. A more realistic number is 65% of the products currently in stock and 30% on deleted items. We do not receive credit on most appliances and half of all electronics we carry. All items that we do not get credit on we salvage to companies for 25 cents on the dollar which means when we take back a $2000 plasma we get $500 for it. Seeing as how our profit margin runs at 10% it will take you spending $15,000 to make up for what we lose. Yes we are aware that people abuse our policy and when they have excessive returns we do put a stop to it. But considering most of our warehouses have 40,000-120,000 members the amount of people doing this is very small. Unfortunately as technology progresses along with prices we are losing more and more money. A new tv return policy is in the works aimed at around 2 years. You are correct when you realize that the irresponsible behavior of the few will make it harder for the majority of the good.

Costco guarantees all of our products to be high quality and feel free to return items that you try and dont like, are the wrong size, spoiled, defective etc. We are here to make sure you are satisfied with the items you purchase but that does not mean you can be unsatisfied with an item that lasts you 5+ years. Here are some general guidelines depending on usage:
Appliances 3-5 years
Most consumer electronics including tvs, video games, stereos 2 years
Computers 6 months
Clothing 1 year unworn
Media 6 months unopened, 1 month opened for damaged product (we are not blockbuster)

Hope I helped some of you out.

p.s. for the question asked in number 13, look up your local law, you will see that buying an item and returning it for more money is indeed fraud and while one may get away with on a small item a few times, if you try on a larger item you can be prosecuted.

http://www.bargaineering.com/articles/return-policy-ethics.html

As long as we're in riot mode, I'll contribute. :D

I also subscribe to the "don't abuse it" policy. However, having worked retail for many years before finally breaking free, I realize there are plenty of people who will twist and turn every possible advantage to getting things cheaper or for free.

100% Satisfied is that. However, if you've been satisfied enough with something for 3 years, and only suddenly decide you're not satisfied when something newer comes along, then you're abusing it. You're not dissatisfied with your purchase, you've clearly been happy with it for 3 years. You're just dissatisfied that something newer came along. That is abusing a policy. I saw the same thing many times in my days at Williams Sonoma. People would suddenly decide their product didn't work right because a newer one came along. I never could stand folks like that. But, it's a simple fact that if a company stands behind its customers, there will be those who seek only to use and abuse that to their advantage.

There have been some Costco employees who have chimed in in this thread about how the company does take measures to prevent people from too much abuse, and hopefully that works well for them.

After 30+ days, I've decided I'm satisfied with my plasma purchase. I'm still working on the screen that the idiots who returned it used some funky cleaner on, and if in the end I can't correct that, then I will feel comfortable retuning the display. However, I won't return it simply becuase they get the next generation models in, or because I decide I want to upgrade to 50" or 42" HD.

that is bs for one reason. i purchased my first p50 back in august during the coupon deal. i was happy once the fans were replaced...that is until a pixel went bad in JANUARY. everything else about the set was fine, just ONE pixel went bad. this then turned me to DISSATSIFED for two reasons...ONE i knew it had a bad pixel and TWO, if one pixel could go bad, then many more could go bad over time...like little time bombs. i could have kept the original set and kept watching it, and noone would have ever noticed...but me. so now i am on my third set. and i am STILL deciding whether i am satisfied with it, 8 months after my original purchase. and i still may be deciding if i am satisfied 12 months after my original purchase. it is possible to have your opinion change over time legitimately (and btw, one bad pixel is NOT considered by mfr's to be a defective set)

and i hope they DO limit returns to two years...then we can have the few naysayers on here stop whining about people ABUSING the policy, because itll have a definite time period, and if i return my set after 1.99 years, then i am within my rights.

I think mine is about to get returned. Bought it from Costco in early December from Costco. Unlike other posts here, the picture was fantastic from the beginning. After 2 months the picture would go black for 10 to 15 seconds without warning (power was still on), then come back again. We got quick with the pause for DVDs. Last week it started going black and making a lot of clicking noises, then power down and begin flashing a red LED 5 times in sequence (red LED is located at the power-on green LED area at the lower left of the screen). FAQ at Philips web site listed this solution: "Television is probably malfunctioning due to electrostatic discharge. Try resetting the television by unplugging it from the power outlet for 10 seconds." I was doubtful, but tried it and it worked fine. TV would power back up and continue. However, 25 to 30 minutes later, the same thing would happen. Over and over. Philips phone tech support said they were aware there is an "issue" with this model but would not give details. It is still covered under warranty for repairs and they gave me two local options within 20 miles. My inclination is to cut my losses and future problems and return this unit to Costco. Has anyone gone through this problem? Or can anyone give me a good reason to stick it out with this unit? I am not in the running for a cheaper or latest feature TV, but don't want to be facing this in 8 months when it is out of warranty.

Mastman,

I'm having the same trouble you are. I didn't know it was a known defect however... hmm... I did hear about a recall on some of the ambilight models. Just have to figure out how best to bring the set back safely without the original box and wrapping...


Harper

Masman and Harper,

I just returned my Philips 42PF7220 yesterday to Costco for this "black screen" issue. Several in the Philips thread have noted this problem (or some variation thereof). I just decided that this was too much money to spend for this type of performance. I ended up getting a Panny from Panasonic direct for very little more than I paid for the Philips at Costco.

that is bs for one reason. i purchased my first p50 back in august during the coupon deal. i was happy once the fans were replaced...that is until a pixel went bad in JANUARY. everything else about the set was fine, just ONE pixel went bad. this then turned me to DISSATSIFED for two reasons...ONE i knew it had a bad pixel and TWO, if one pixel could go bad, then many more could go bad over time...like little time bombs. i could have kept the original set and kept watching it, and noone would have ever noticed...but me. so now i am on my third set. and i am STILL deciding whether i am satisfied with it, 8 months after my original purchase. and i still may be deciding if i am satisfied 12 months after my original purchase. it is possible to have your opinion change over time legitimately (and btw, one bad pixel is NOT considered by mfr's to be a defective set)

and i hope they DO limit returns to two years...then we can have the few naysayers on here stop whining about people ABUSING the policy, because itll have a definite time period, and if i return my set after 1.99 years, then i am within my rights.

That's not the same as my example. You had an actual problem occur, that's a valid reason. I'm talking about people who return a perfectly fine display in order to get a newer model. If something breaks (even a dead pixel), then that's enough reason to use Costco's policy. The fact that a newer model comes out and you want it is not, in my opinion. Those are the people I consider abusers. People who are suddenly not satisifed with a display in perfect working order because a newer model came out.

This was the same reason Costco had to modify the PC return policy. People were suddenly dissatisfied becuase a newer model came out with a faster cpu. That's abuse.

BS! There's a huge difference between being dissatisified because the unit stops working or fails to perform as was intended - and simply being dissatisfied because now there is a new technology that is an improvement on what you bought 5 years ago. Costco was stupid for having the policy to begin with, but don't confuse "dissatisfaction" with "a desire to upgrade for free". That's just spin-doctoring to justify the action. Don't get me wrong - IMHO there's nothing "evil" about using a companies own stupid policies to your benefit, but don't delude yourself into believing it isn't what it is.

I wouldn't call a major retailer stupid for a policy which I'm sure they knew how it was going to be used. They took the risk for all the good pub they get because of it. If they feel it's not working for them anymore, they can change it to 2yrs knowing they might lose sales. For example, I am very close to buying the 50 Vizio, which is a very capable set. But the main reason I'm leaning is this direction is the warranty. If they change policy now or within 2yrs of my purchase, it's going back. It's not because I want to upgrade but I want the security. Like I said earlier, I wouldn't take it back under the current policy unless it breaks. And to be honest, I don't know of any set at Costco that I would purchase from another store without the guarantee.

mongered - I haven't looked at the Philips forum, but your and Harper's comments pretty much clinch it. What Panasonic model did you end up with? I know we can't talk price here, but was the cost with a few 100s of the 7220?
thanks - mm

Just so everybody is clear, the alleged change to the "Satisfaction Guarantee" is a totally unconfirmed rumor. The 'I'm a Costco manager...' and 'I know a guy who heard....' stuff is not convincing evidence to me. I will believe it when I see it in the store or on the website.

mongered - I haven't looked at the Philips forum, but your and Harper's comments pretty much clinch it. What Panasonic model did you end up with? I know we can't talk price here, but was the cost with a few 100s of the 7220?
thanks - mm

matman,

I got the Panny new 42PX60U from Panasonic Direct via EPP program. Including taxes and everything, its was only 180 bucks more than the Philips.

I wll say that the PQ on the Panny is much "cleaner" than the Philips, but the Philips does has some features that are not present on the Panny. I really liked the Philips' choices for aspect ratio, especially the automatic one. With the Panny, you have to manually change the aspect ratio to your preference each time you change the channel.

Thanks for the info mongered. In HD, the Philips was pretty darn crisp. As far as the auto-format feature goes, it is handy most of the time but I found that on some ads or shows it would flip back and forth in the middle of a scene. I also don't like that you cannot display the volume bar without having the channel displayed on the screen all the time. I just installed the latest firmware and nothing changed for that issue. My up time between blackouts is down to less than 15 minutes. I just have to find a dry time to get this beast in my van and back to Costco. The rain just keeps showing up out here. Going to the Giants game tomorrow night and expect to be soaked!

Thanks again, mastman

Right off, I apoligize if this topic has been discussed and beaten to death, but I'm a newbie, so please let it slide. :)

I bought one from my 57" Toshiba RPTV and never needed it. That thing was a rock.

Now, I just purchased a 50" LG Plasma from BB and didn't buy the service plan. What are your thoughts on them and do they live up to the promises they say at the store? Any good stories? Any bad?

I apprecite any input....as i have 29 days to still buy it. :)

i would get the service plan, especially on a plasma, thats just me though. They are a way for the stores to make money, but their are plenty of instances where they ahve been useful. its what 400 4 years.........if worst comes to worst u dont use it which is great. however if u dont ahve it, then what 4k down the drain???

bestbuys policy is pretty good....if u like peace of mind i would take it.

Look at some electronic sites, or google extended warranties, I found some at less than half the price of what CC & BB are asking. You don't have to buy anything from them either, you can just get the warranty. There was also a choice of either Mack, repairmaster or another one, maybe someone can help with who is the better company to go with. Hope that helps...

It does help guys. Thanks!


Anybody have any bad experiences they'd like to share?

It does help guys. Thanks!


Anybody have any bad experiences they'd like to share?A guy recently posted a horror story about how his Panny 42PD50U stopped working and that BB gave him the runaround for two months until he finally got the TV fixed.

You can get the 4-year Repairmaster warranty for a good price at places like TVAuthority and Cleveland Plasma (which is where i bought mine for a little over 1/3rd the cost of the CC warranty that i refused).

FWIW there are several existing threads about extended warranties with lots of useful opinions and input if you care to search this forum. So yeah it's been beaten to death numerous times :D

Everyone thinks that extended warranty is for "x" amount of years from the time they buy a product. They never take into account they already get a one year warranty . In reality it is $400 (I don't know the amount b/c I never buy there scam) for three years because you already get a one year warranty. In your case it is $400 for an extra two years because LG has a two year warranty. Their extended warranties always overlap the manufacturers warranty.

Salesmen will also scare you buy telling you what the manufacturer doesn't cover. Most of which is false. A salesman tried to sell me an LG then went into his verbal diarrhea speech about extended waranty and said things like "no in-home service", "one year warranty" and so on. All of which are false.

I go by my own personal experience. If a product is going to break, it will break very early. It's basically defective. If it doesn't break early it will last a long time. I never buy extended warranty.

Everyone thinks that extended warranty is for "x" amount of years from the time they buy a product. They never take into account they already get a one year warranty . In reality it is $400 (I don't know the amount b/c I never buy there scam) for three years because you already get a one year warranty. In your case it is $400 for an extra two years because LG has a two year warranty. Their extended warranties always overlap the manufacturers warranty.

Salesmen will also scare you buy telling you what the manufacturer doesn't cover. Most of which is false. A salesman tried to sell me an LG then went into his verbal diarrhea speech about extended waranty and said things like "no in-home service", "one year warranty" and so on. All of which are false.

I go by my own personal experience. If a product is going to break, it will break very early. It's basically defective. If it doesn't break early it will last a long time. I never buy extended warranty.

I like your style! Your on the money...that's why I hesitated and did not buy. I have a two year with my LG??

I bought my Maxent MX50 and an HDTivo from Costco. I just noticed yesterday that the price had dropped significantly on the HDTivo - certainly enough to get my attention. Unfortunately, it had been just over 30 days (about 45) since I bought it. The customer service rep said if it had been within 30 days, they'd refund the difference with just the receipt.

Does anyone have experience with bringing back the merchandise for a refund and then repurchasing? This is kind of a special case because the HDTivo has the built in D* receiver with access card which is already tied into my account. I would either have to repurchase the same exact unit or call D* and tell them I had to replace it.

I bought my Maxent MX50 and an HDTivo from Costco. I just noticed yesterday that the price had dropped significantly on the HDTivo - certainly enough to get my attention. Unfortunately, it had been just over 30 days (about 45) since I bought it. The customer service rep said if it had been within 30 days, they'd refund the difference with just the receipt.

Does anyone have experience with bringing back the merchandise for a refund and then repurchasing? This is kind of a special case because the HDTivo has the built in D* receiver with access card which is already tied into my account. I would either have to repurchase the same exact unit or call D* and tell them I had to replace it.

Is it not possible to buy a new one and return the new one on old receipt to get the difference?

Is it not possible to buy a new one and return the new one on old receipt to get the difference?
I do this all the time on small ticket items. Essentially it's the same as getting a price guarantee except you don't have to ask for it.

Just need to vent about Costco.com. Out of all the online retailers Ive dealt with costco.com has to be the worse. The customer service people border on rude and have no power to do anything. (completely different experience from target.com). You actually get different answers depending on who you talk to. They will charge your CC for an order and then ship it whenever they get around to it. I ordered a TV last week and have been charged but can't get any word on when it will actually ship. Considering the TV is no longer listed online Im assuming they can't ship it becasue its out of stock. CS tells you "it could take as long as 14 business days" just to ship. (3 weeks + 1 week shipping) great :(

Anywho just wanted to vent, maybe Im spoiled from retailers who have a decent enough tracking system to only sell items they can ship, can ship items in a timely manner (1-2 days) and charge you when it ships, with CS members who don't make you feel like your bothering them.

Costco's 'you should be happy we even sell items from our website' and 'we ship items when we get around to it' attitude stinks.

Also this experience has been a little negative so far Im now expecting to recieve either a non-functioning unit or someones return. That would be the cherry on top. Spending another day driving to costco to return the thing.

I second the problems with costco.com. I bought a panny 8UK and it took about 6 weeks to get to my door. And that wasn't the worst of it. I checked with customer service 3 TIMES to check to see if the pictured stand was included. The frist two said yes... and when I kept hearing reports of people who had received no stand, I persisted only to be told bluntly that no stand would be included.

They offered no remedy, and half-appologies like "I'm sorry you feel like you were baited" that sort of thing.

I finally weaseled a $50 gift card out of them (costo.com only of course) and the whole experience was completely disheartening.

Expect nothing but aggrevation, delays, and frustration from costco.com.

matt

The first CS rep I talked to said orders ship within 7 business days, the 2nd and 3rd said 14 days, now today I heard up to 28 days. This is ridiculous.

I've dealt with russian owned PC parts dealers out of Brooklyn that gave me less runaround.

I guess you didn't read the shipping and terms section on the website. It clearly states:

"The estimated delivery time will be approximately 20 business days from the time of order"

I can't say anything about the CS people because I've never called, but I've ordered two plasmas from them and they were delivered within the 20 buisness days.

GJ

I guess you didn't read the shipping and terms section on the website. It clearly states:

"The estimated delivery time will be approximately 20 business days from the time of order"

I can't say anything about the CS people because I've never called, but I've ordered two plasmas from them and they were delivered within the 20 buisness days.

GJ

I agree. I read the terms & actually expected the delivery times to be longer. The first display arrived in 7 working days & the second arrived in 13 working days. Both said 20 working days. We only ordered the second display because we had a problem with it (s**t happens). I brought it back to the local Costco which gave me a full refund including shipping charges. No hassles & no problems. I had a feeling that the stand wouldn't be included (because it normally doesn't come with it) even though some folks had talked to CS & said that it did. I figured if it came with it that would be a bonus but we weren't going to use it anyway (we wall mounted the display). We've been really happy with Costco overall (not just for these purchases) & wouldn't hesitate to order from them again.

Boy do I feel like a Jack***. Just got an email costco, has shipped my TV. I still think they need to improve customer service and their Info infrastructure. But their great prices I guess have to come at a tradeoff.

Knowing what Im getting into now I would order again.

They don't actually stock any TVs. The TVs are drop-shipped from somewhere else, which is why it takes so much longer than, for example, a computer monitor. They definitely need to upgrade their service, but that's why it takes so long.

I second the problems with costco.com. I bought a panny 8UK and it took about 6 weeks to get to my door. And that wasn't the worst of it. I checked with customer service 3 TIMES to check to see if the pictured stand was included. The frist two said yes... and when I kept hearing reports of people who had received no stand, I persisted only to be told bluntly that no stand would be included.

They offered no remedy, and half-appologies like "I'm sorry you feel like you were baited" that sort of thing.

I finally weaseled a $50 gift card out of them (costo.com only of course) and the whole experience was completely disheartening.

Expect nothing but aggrevation, delays, and frustration from costco.com.

matt

It clearly sez "Stand not included" on the site.

It originally said 'Stand Included' and was only changed after several people received their units without stands.

On Sam's website, the 50-inch Vizio plasma (which for some time has been listed as "Low Inventory") is now gone. Does anyone know whether this is just an issue with their website, and is the set still available at the local warehouse? My impression is that the websites for Sams or Costcos do not really reflect what's in the local warehouse, or is this a wrong assumption?

every sams i have seen, and its about 10 so far, ALL have the vizio in stock

Just call the nearest Sam's club and ask'em.

:mad: :mad: Just need to vent about Costco.com. Out of all the online retailers Ive dealt with costco.com has to be the worse. The customer service people border on rude and have no power to do anything. (completely different experience from target.com). You actually get different answers depending on who you talk to. They will charge your CC for an order and then ship it whenever they get around to it. I ordered a TV last week and have been charged but can't get any word on when it will actually ship. Considering the TV is no longer listed online Im assuming they can't ship it becasue its out of stock. CS tells you "it could take as long as 14 business days" just to ship. (3 weeks + 1 week shipping) great :(

Anywho just wanted to vent, maybe Im spoiled from retailers who have a decent enough tracking system to only sell items they can ship, can ship items in a timely manner (1-2 days) and charge you when it ships, with CS members who don't make you feel like your bothering them.

Costco's 'you should be happy we even sell items from our website' and 'we ship items when we get around to it' attitude stinks.

I posted on the 42x forum and I'm so mad I am posting on this forum.
I have a 32 olevia from radio-s and order it at a store, I had the 32 in 3 days.
homedirect posted shipped 3-28-06 on the 42x and the delivery date of 3-31-06 to 4-11-06.
after calling the local shipper in N.J.(gsell) I called homedriect and talk to a lawrence
and he said it was still in CAL.
I'm pissed!I was told that it would take ONE AND A HALF WEEKS to get to Gsell in NJ.
I've read a post that CostCo only gets 25% on returns of tv's after all this I will give them 50% and I don't fell bad about this because they don't fell bad about me paying for a tv and getting it over a month after it was shipped!
Hockey season will be over and I test a lcd by how it can show a hockey game without ghosting. :mad:

Hi, I just purchased an LCD Westinghouse today at Best Buy and I also purchased the 4-year service plan with the TV. I noticed that the service plan was included in the subtotal to be sales taxed. I thought in California, only tangible products are sales taxed, but not services? Anyone who has purchased a 4 year service plan, were you taxed for it? Anyone who works for Best Buy have some info on this? Thanks!

I believe "services" (the work) are not taxed, but a "Service Plan" (the product) is taxed.

But, I'm not an expert, so take it with a grain of salt...

you should just live in ohio where anything and everything you buy is taxed except take out food and groceries.

If they could figure out a way, California would collect taxes on your Ohio take-out food! :p

I had my TV shipped to my office in West Virginia and costco didnt charge me tax even though the billing address was in Ohio. I thought this was probably a flaw in cosco's website but I ordered some speakers from an Ohio etailer and the same. Woot.