Sometimes I get a solid Green Screen when I turn on the Sony SXRD KDS-R60XBR1. It happens about 30-40% of the time, which is a significant annoyance. The 6412 is in an AlwaysOn state, which I thought would minimize the possibility of handshake errors. I can correct the problem when I switch the TV's inputs. I have talked to Sony who blames Insight/Motorola, and vice versa. Some have even said the GE/JASCO 6' HDMI cable might be at fault.

How do I determine where the problem lies, and fix it?

I suppose I could insert an additional input command on the Logitech Harmony 880 remote, but I would much rather have a definitive fix.

You would think that when you layout this kind of cash that everything would work perfectly. It can be so frustrating that you just want to go postal on someone. :mad:

I hope you can help.

Sincerely,

CC

If you do find a solution, please post to this thread for others to see. I'll do the same. I've the same components you do, except I have a Belkin HDMI cable.

I've got a motorola cable box and my tv is hooked up via hdmi. I had a Mitsubishi tv before and NEVER got this problem. Hooked in the Sony to the exact same setup and the problem began.

A guy at sony told me it is because something needs to "warm up" and can take up to 30 minutes, however it NEVER resolves itself.

I can fix it by cycling through the inputs by pressing the tv/video button or by turning off the cable box (but this is problematic if I'm recording something with the dvr).

Anyone else having this problem? Any solutions? Would exchanging this TV for another make a difference?

Is anyone else having this problem?

Any possible solutions?

I may swap it not only for this problem, but an ever more noticeable green hue in the center of the screen, especially in B&W, and lip sync issues on some programming. Currently in cinemotion, but have tried others with same results. I am beginning to have regrets, I hope someone can raise my spirits.

CC

Seems to be a fair number of those trying HDMI that report no big difference in PQ comparing YPbPr inputs. Maybe that's an option. -- John

I've spent a load of time on the phone with Sony, Motorola, Comcast cable, and Yamaha, and here's the conclusion I've come up with:

I'm going to keep my HDMI reciever and hope that I can get a firmware upgrade in the future that will solve my problems.

I'm also going to exchange this cable box for a different one, as it doesn't seem to happen with all of them.

In the mean time I'm going to hook everything up with component cables and use it that way. I'm not happy with it, but it seems to be the only solution for now.

I have a 4 and 1/2 month old TV, which recently has gone on the fritz. I get sound through my stero system, but no picture on screen. Specifically, I get no picture when I play a DVD, and when I attempt to watch TV, I get a picutre for about 10 seconds, then the screen turns green. I have disconnected all my components, including TV, from power for 10 minutes, then restarting, without success.

On my home theater system, I am connected to a Comcast Motorola set top box with DVR, a Marantz DV6600 DVD player, and a Marantz SR7500 receiver. Any help would be appreciated.

Up unitl 2 weeks ago, everytihing worked fine.

Has anyone simply gotten rid of their Motorola Cable box and used the Cablecard instead? If so , has it helped?

I'm a little late but I had the Sony SXRD (KDS-R50XBR1) for two months now. I do get the green screen and my fix is to change the channel. I have noticed that the green screen only happens when the Moto DVR (Comcast issued Motorola DCT-3412) is left on an analog channel** when turning off the Sony. (Any channel below 99 in Beaverton, OR.) High-def or digital channels don't produce the problem.

The moto box is left on 24/7 and just the TV is turned on/off. I haven't noticed an elapsed from off to on to get the green screen but it seems that within a 24 hour period something happens.

I'm using a (damn expensive) Monster cable HDMI between the two.

It's a fix but not a solution. I haven't called Comcast on the issue but I have a feeling what they'll say. "Change the channel when this happens."

** I say analog but Beaverton / Portland is running digital simulcast of the analog channels. (I wouldn't have a 3412 if not.)

I've had exactly the same problem with the same equipment. If your cable company offers the option, try to get a Motorola 6412 with DVI output instead of the one with HDMI output and use a DVI-to-HDMI cable instead of straight HDMI.

It's basically the same cable box but with a different output connector, and since DVI and HDMI encode the video signal the same way there should be no real difference in quality. You will have to run separate audio cables since DVI doesn't carry audio. I use the optical audio output of the cable box running to my A/V receiver, and it works great.

Swapping the HDMI box for a DVI box has completely eliminated the green screens.

I have the same problem with the 3412 and my Sony SXRD 60".

In trying to figure this out I had a Sony repair tech at my place a couple of times. He finally brought in a $5000 HDMI test set and confirmed once and for all that the problem is definitely in the 3412.

Interesting detail (after trying 3 different 3412s) is that the problem does not show up in a "fresh" 3412. It works just fine right after it is installed. But after Comcast finishes all their "system updates" on the box (about 2 hrs) the problem shows up again.

The woman at the service counter gave me a set of component video cables to try and said if that didn't work that I should swap the 3412 out for the 6412 (DVI).

When I contacted Motorola they said:

Thank you for contacting Motorola Email Support.

I apologize but there is not a fix for this as this is a provisioning issue with
+the cable provider. If you have had 3 boxes that do the same thing, then it
+has to be something within the provisioned software from the cable company.

So I guess we all know where to yell.

*SIGH*
GK

i've got the KDS-R50XBR1 w/ comcast's (motorola) hd dvr and am experiencing the green screen on startup. my "solution" has been cycling thru video inputs, when i arrive back at video 6 (hdmi in) the picture comes in.. very frustrating.. a cable card is not really a fix as im not willing to lose the dvr..

i've got the KDS-R50XBR1 w/ comcast's (motorola) hd dvr and am experiencing the green screen on startup. my "solution" has been cycling thru video inputs, when i arrive back at video 6 (hdmi in) the picture comes in.. very frustrating.. a cable card is not really a fix as im not willing to lose the dvr..

I'm in the same situation, with the same hardware, and its getting increasingly worse lately...

I have the same problem with the 3412 and my Sony SXRD 60".

In trying to figure this out I had a Sony repair tech at my place a couple of times. He finally brought in a $5000 HDMI test set and confirmed once and for all that the problem is definitely in the 3412.

Interesting detail (after trying 3 different 3412s) is that the problem does not show up in a "fresh" 3412. It works just fine right after it is installed. But after Comcast finishes all their "system updates" on the box (about 2 hrs) the problem shows up again.

The woman at the service counter gave me a set of component video cables to try and said if that didn't work that I should swap the 3412 out for the 6412 (DVI).

When I contacted Motorola they said:

Thank you for contacting Motorola Email Support.

I apologize but there is not a fix for this as this is a provisioning issue with
+the cable provider. If you have had 3 boxes that do the same thing, then it
+has to be something within the provisioned software from the cable company.

So I guess we all know where to yell.

*SIGH*
GK


I agree that the cable box may be at fault, but why is the problem persistent mostly with Sony's? I have the same box hooked to a Pani using HDMI but do not have this problem.

i have the mits wd-y65 with the comcast 3416 dvr box and have the same issues, the green screen that freezes. i using the hdmi from box to tv....tried running the hdmi cable through my onkyo sr674 receiver, and it was saying on the screen. cable box not capadible.

http://www.avsforum.com/avs-vb/showthread.php?t=743907

I have the same problem as described. The only way to make the picture return to the TV is to cycle th power on the Cable Box. If I have a picture up on the screen and cycle the TV power, the picture disappears. I am going to return my 3412 for another one. If I still get the same problem hours later after Comcast refreshes the software, then I will be returning that box for a 6412. The only bummer there is that the analog channels will truly be analog and not a digital simulcast of analog channels.

Without knowing this topic was being discussed I opened another thread.
http://www.avsforum.com/avs-vb/showthread.php?t=757980

Many in here have dealt with Comcast issues with no luck. They release all these software changes without fully testing them first. Just like the fact that you can not use an HDMI switching receiver with comcast boxes because the HDCP's don't talk to eachother. This is really frustrating. Last week I started having the problem discussed in this thread, and Comcast told me on the phone that they just sent out a software refresh last week. Coincidence or neglegence, or both, you decide.

The funny thing is that Motorola support is always right and they tell everyone that the cable company screwed up. I believe them, and Comcast always seems to mess up a good thing.

-Derek

Hi

I have a Sony KDL-40XBR2 and I'm using comcast dvr model # 3416 i

I get a green screen when flipping thru the channels. I never had this happen when i was using Components cables. Now that I use HDMI green screen. I called sony and they say its comcast DVR with old or bad software. change the HDMI cable to a audioquest and same thing.

Anyone having any luck with this. I have an Olevia 332h and a Motorola 3412 through Comcast connected via HDMI. If I leave the box on and turn on the TV, just a green screen or it alternates between static/blank screen. But, if I turn off/on the box or unplug/replug the HDMI cable the picture is back.

I'd use component (doesn't have the same problem), but even on a 32" LCD, I can notice a huge difference between component and HDMI.

I've spoken to Comcast, and they seem to have no knowledge of the issue. However, after searching this forum, the problem seems pervasive. Unfortunately, the only boxes offerred in my area are the 3412 and 3416. I'm assuming the 3416 has the same problem.

Has anyone taken this up with Comcast and gotten a satisfactory solution? I'm sick of having to deconnect and connect the HDMI cable which could possibly lead to damage to the connector (or hella expensive HDMI cable) from wear-and-tear.

Anyone having any luck with this. I have an Olevia 332h and a Motorola 3412 through Comcast connected via HDMI. If I leave the box on and turn on the TV, just a green screen or it alternates between static/blank screen. But, if I turn off/on the box or unplug/replug the HDMI cable the picture is back.

I'd use component (doesn't have the same problem), but even on a 32" LCD, I can notice a huge difference between component and HDMI.

I've spoken to Comcast, and they seem to have no knowledge of the issue. However, after searching this forum, the problem seems pervasive. Unfortunately, the only boxes offerred in my area are the 3412 and 3416. I'm assuming the 3416 has the same problem.

Has anyone taken this up with Comcast and gotten a satisfactory solution? I'm sick of having to deconnect and connect the HDMI cable which could possibly lead to damage to the connector (or hella expensive HDMI cable) from wear-and-tear.

No luck with this issue yet. Returned my 3412 for another one and the same problem occured. I also have an Olevia TV.

The temporary solution I came up with is to create a macro on my remote. The way to make the green or static screen problem go away is to cycle the power on the cable box. So, I leave the cable box powered on all the time. The only time I turn it off is when I want to watch it so during power on of my home theater I have the remote macro set to cycle the power off then on to the cable box. This solves the problem.

If I ever need to change the inputs on my TV so that I can watch DVD or use my PC then the cable box input goes green or static again. So everytime I switch inputs on the TV I need to cycle power on the cable box to get a picture to come up.

Totally annoying but there is nothing else to do except wait for a fix from comcast. I do not have much faith that they are going to fix soon because it is impossible to even get intouch with someone in support that has any technical expertise. Even if I did get a hold of someone who could speak my language, I still do not think they would even know how to fix the problem.

I have the same problem with my Sammy HL-R6768W. I'll post more details on the other thread discussing this problem since it's more general http://www.avsforum.com/avs-vb/showthread.php?t=757980

i have an onkyo txsr 604 and the motorola dct 6412 dvr through insight communications. i have the same green screen problem. after talking with onkyo the problem seems to be with the dvr. it is not HDCP compatible for the HDMI repeater. this can be fixed with a firmware update. i have not been able to get this yet, because insight does not have the update yet, this seems to be a common problem. insight needs to get on the ball. i have firmware version 12.31 and need 12.35!! this doesnt seem so hard to me, but it is for the cable company! hope this helps some of you.

Like an idiot, I recently turned in my Moto HD DVR with DVI outputs for one with HDMI out. Usually, I read up on things before making these decisions, but I figured it wasn't a big change, just a little less "clutter" having the audio in the same cable. Well, I am now experiencing the Green Screen that you all speak of. By the way, I'm running it to a Samsung, so not just a Sony issue as some surmised. All I can say is that DVI worked great and so does component. But HDMI has some serious glitches which can only be rectified (by the user) with channel changing and power up sequence adjustments. You'd think we "cheaped out", but this technology is anything but cheap!! What gives!!!

I wanted to add that I have a KDSR50XBR1 Sony TV that gets a greet screen on turning on the TV and no solutions as of 2 1/2 months of having repair guys and cably guys come into the home.
Does anyone know of a solution?

Changing the video input only messes up you HDMI picture the quality is bad.

Please reply about the green screen on SR50XBR1

The fix previously mentioned, changing to an HD channel works perfectly most of the time for me. I still have issues with this box crashing constantly or the video output failing until I physically disconnect and reconnect the power cable.

I just happened on this site and saw the post about "green Screen" issues. I have had this problem too. I have a DCT3416 I and connect with a HDMI cable. I thought it was my TV. I have this box on a 32" HDWS Phiilips. I usually fix the problem by just turning off the tv and then turning it back on. I am glad to hear that my TV is not about to "die". This post has been around a while so I don't even know if anyone will read this? Has anyone gotten to the bottom of the green screen problem? Thanks.

I just happened on this site and saw the post about "green Screen" issues. I have had this problem too. I have a DCT3416 I and connect with a HDMI cable. I thought it was my TV. I have this box on a 32" HDWS Phiilips. I usually fix the problem by just turning off the tv and then turning it back on. I am glad to hear that my TV is not about to "die". This post has been around a while so I don't even know if anyone will read this? Has anyone gotten to the bottom of the green screen problem? Thanks.

A fix I have found from searching the internet, atleast for the DCT6412, is

Turn off the cable box
press menu (on the box or with remote)
scroll down to 4:3 Overide and switch it to off

This will display standard channels in 720p or 1080i, which ever you have the box set to in the menu. The reason I was getting the green screen was when I switched back and forth between hd at 720p and non-hd at 480i channels. This fix causes it so the box doesnt switch formats.

I too am now going through this problem with the HDMI and green screens, but instead of Comcast this is with Verizon FiOSTV. In my case I have the KDS-R50XBR1.

Verizon says that the problem is with Sony. Sony says the problem is with the Motorola box (In this case a 6200). Gotta love the corporate blame game. This issue seems to have been in existence for quite some time, and seems specific to Sony TVs more than any other.

I spent an hour on the phone with Verizon, they've come out onsite, replaced the STB, we've tried three different brands of HDMI cables, all with no luck.

So, after all that to make as sure as possible it wasn't the STB, I spent an hour on the phone with Sony tonight only to have them tell me that they're going to have to "research" the issue claiming they've rarely seen it happen... they apparently have a prepared statement blaming Motorola for the incompatibility.

So... are we just all screwed while these companies play the blame game with one another? Its really no wonder there is a class action against Sony about the XBR1 TVs. *shakes head*

Update:

I now have an official "statement" from Sony about this - they are firmly blaming Motorola for the problem.

From SONY:

Per my tech specialist and engineers have advised me that the green screen is from tv resync over hdmi. The timing on the Motorola cable box could be off enough to trigger a green screen as the tv is sync’ing to the resolution of the cable box. The tv is reacting as it’s designed to do, it’s reacting to the box displaying what it is given from the source, which at this point is the Motorola hd box. I regret to inform you with this information and I hate to point the finger on motorola’s end, but it’s a simple software/firmware update on their hardware.

Funny how when you search on this problem, even though it does seem to occur only with the Motorola STB's, it also only seems to occur with Sony TVs. I've gone back to Verizon with this information, we'll see what they come back with, they've escalated the ticket yet again. :mad:

I've been having this issue ever since i switched over to using HDMI a few months ago. I've had multiple cable guys from Verizon FiOS TV come out and exchange my cable box, cables, and test the signals of my lines. They claim it's the TV - Sony KDS-R60XBR1. I'm going to call them tomorrow to fill them in on my new found knowledge and see what they have to say. I'm at work right now so I don't know my cable box model off the top of my head but I do know it is a Motorola. I will post back once I have more information.

Are these green dots all over the screen - or total green screen?

It is a solid green screen. Audio comes in fine and the picture returns as soon as I turn the cable box off then back on...

Are these green dots all over the screen - or total green screen?

The screen goes solid green except for the black bars on the left/right sides (SD channel bars).

I pointed this forum out to the FiOS TV Tech who was very helpful in getting to the bottom of all this. It seems Motorola is aware of this issue and there is some sort of ongoing correspondence occurring between Verizon and Motorola. Right now I have my TV set up on component cable. I've heard that you can't notice much of a difference and I'm no hardcore critic but the difference is pretty obvious. The picture isn't as sharp etc. Up until recently, this FiOS tech has been calling me back every other day or so updating me on the status but I haven't heard from him in about a week. At this point I feel that no one cares that I can't use the HDMI cable I purchased for the port on my TV, like this "bandaid" will satisfy me. I'm going to call FiOS again to see if they have any updates. I've already told them I expect compensation for degraded service. Does anyone else have any further incite to this issue? I haven't seen this forum updated in a while.

I pointed this forum out to the FiOS TV Tech who was very helpful in getting to the bottom of all this. It seems Motorola is aware of this issue and there is some sort of ongoing correspondence occurring between Verizon and Motorola. Right now I have my TV set up on component cable. I've heard that you can't notice much of a difference and I'm no hardcore critic but the difference is pretty obvious. The picture isn't as sharp etc. Up until recently, this FiOS tech has been calling me back every other day or so updating me on the status but I haven't heard from him in about a week. At this point I feel that no one cares that I can't use the HDMI cable I purchased for the port on my TV, like this "bandaid" will satisfy me. I'm going to call FiOS again to see if they have any updates. I've already told them I expect compensation for degraded service. Does anyone else have any further incite to this issue? I haven't seen this forum updated in a while.

Chains:

I'm in a very similar situation. Verizon is now on the third time of promising me a call back after 'escalating' this issue, but of course they're not following through. This incident has significantly changed my opinion of Verizon's FIOS Support people. The lack of callbacks and followthrough is totally unacceptable... I used to expect this from Cox, but I guess its just the norm these days.

I actually had some folks from HDMI.ORG contact me, but they've not been able to assist either and that line of communication went cold.

I think that all parties involved are just counting on people giving up and "living with it." Unfortunately for them, I'm not one to give up easily. Its way too convenient that everyone on this forum who has contacted their provider with this issue gets the "Oh, well we've never heard of this problem before" - yet the empirical evidence outlined in this very forum decries otherwise. It seems like a no-win situation.

Well, I just got off the phone with a supervisor at Verizon. She told me that the reason this hasn't been fixed is apparently because of an ongoing lawsuit between Sony and Motorola about this very issue. She couldn't cite specific court information about the case, but she said that until/unless this is settled, Motorola refuses to release a firmware update to address the problem, and we're all basically stuck with using component.

So, this still begs the question of whether the problem is really on Motorola's part, or whether Sony is trying to get them to change something to address a shortcoming in their TVs. Unfortunately we, the consumers, are caught in the middle. She had no idea when/if a fix would be available. So I guess at this point I go back to Sony and see if they'll replace the TV, since no workaround is available.

The fix that has worked for me when I isued My KDSR60XBR1 is to turn the tv on first, let the lamp warm up and then turn the cable box on. If you change sources on the tv (i,e. going from video 6 to video 4 to watch a dvd, and then back to cable), you'll get a green screen as well. If you can live with it, great, if not, then I guess it's going to be complaint city for a while.

"If you can live with it, great, if not, then I guess it's going to be complaint city for a while. "

I paid almost 5k for this tv, i'm not going to just "live with it".
i'm currently on the phone with sony because my fios tv tech told me this issue could be rolled into their class action lawsuit on this model basically. so now i'm screaming at people at sony because they're acting like this is the first time anyone's called in about this. they're asking me to trouble shoot it the same 5 ways i've already done it the past 2 months with fios and the cable techs they sent. i'm at my wit's end here and feel so helpless. i feel even worse for the fact that circuit city told me it fully supported 1080p and i bought it just taking their word for it. i think i'm just going to go to their store and raise some hell there as well. this is absolute bullshit - when you pay this much for a tv, the least it can do is show me a picture.
stay tuned for more vent postings...

I just switched over from Comcast to Verizon FiOS and now occassionally have the full green screen at startup. Never saw it before with the Comcast DVR which was also Motorola but not sure which model box I had with them. It`s very annoying but it`s also a comfort to know the TV isn`t on the way out. By reading the posts there is no work around other than to turn it off then on again which always works. Keep the info coming.
Thanks
John

PS Model is 50`` SXRD1 with a March 2006 build date

Does anyone know if the 6416 multiroom DVR has the same green screen problem when using HDMI output?

Does anyone know if Verizon's FiOS folks can provide a 6416 with DVI output instead? (I'm using a 6412 with DVI from RCN right now and it works fine.)

I've been planning to upgrade to FiOS for TV and Internet next month, but if the only box I can get is a 6416 with HDMI, and if that box means I go back to having the green screen problem, then I'll cancel the upgrade and stick with RCN.

My Verizon HD DVR, just went green screen over HDMI on my Phillips 30" CRT HDTV. Verizon Tech support told me it was the TV. I do not own another HDMI source, so I can't dispute that...yet. After reading this thread, I am more suspicious of the box, and know that another box probably will not fix the problem.

Do you have a way to set the color space on your HDMI output? Typically you have RGB and YCbCr as options and one will always give you a green screen on your display.

I have had the same green problem with 2 different Moto DCT 6014 Cable boxes. i have tried both boxes on a Philips 42 inch Plasma and a Toshiba 47 inch LCD, I am also using Monster HDMI cables. My cable co. Insight states this is my TV's problem. I am glad I came across this thread. Thanks.

A fix I have found from searching the internet, atleast for the DCT6412, is

Turn off the cable box
press menu (on the box or with remote)
scroll down to 4:3 Overide and switch it to off

This will display standard channels in 720p or 1080i, which ever you have the box set to in the menu. The reason I was getting the green screen was when I switched back and forth between hd at 720p and non-hd at 480i channels. This fix causes it so the box doesnt switch formats.

This worked for me. Thanks!

BTW, I have a Toshiba 42HL67. It's not the TV. Every time I switch from an HD channel to an SD DVR program, it goes green until I unplug the box.

I ended getting into the menu on the 6416 and ended up losing the green screen and the sound (which i had before with the green screen). I have a Sony KDF-46E2000 TV that had an entirely green screen.

Basically I'm stuck on getting the correct settings on the motorola.

To Chains and Nightveil...I have the Sony KDS-R60XBR1..the TV is great. However, I have the same problem with the HDMI connection. I have to use the componant hook up and the problem disappears. Ive been on the phone with Sony, Verizon, and now cablevision and still the same problem with picture loss. I can't tell you how many hours I have wasted on this issue. I'm about to give up! It's all crap!!! I'm so frustrated with this whole problem. For an expensive TV..you would hope to utilize all of its features!! Has anyone figured out a solution to this issue?

To Chains and Nightveil...I have the Sony KDS-R60XBR1..the TV is great. However, I have the same problem with the HDMI connection. I have to use the componant hook up and the problem disappears. Ive been on the phone with Sony, Verizon, and now cablevision and still the same problem with picture loss. I can't tell you how many hours I have wasted on this issue. I'm about to give up! It's all crap!!! I'm so frustrated with this whole problem. For an expensive TV..you would hope to utilize all of its features!! Has anyone figured out a solution to this issue?

Unfortunately, I gave up on this fight months ago. I just kept a component link from the cable box to the receiver and all the problems went away. In the time since my original posts on this I replaced the Sony receiver with a Pioneer Elite, so I know the problem is with either the TV or the Motorola box... and since neither side is fessing up, I gave up.

Its a case of exactly what the cable companies and Sony hope for... people get frustrated and eventually give up.

:(

Thanks for the response...Hopefully in the future they'll fix the problem.

I've had this problem on both HDMI ports with Fios, Cablevision, and Playstation 3. How can I replace the board ?