Yes they original told us to have everyone contact Samsung. I promptly attempted that on my own before referring my customers. That was 30 minutes of my life I will never get back. :) I then said no freaking way to the powers that be. There is no way I would make a customer with a defective piece, sometimes out of the box, to call someone else. That is a pass the buck type scenario and I certainly try not to do that (when possible of course).

Anyways update:
16 hours and still going strong. :)

Thanks for all the effort Jason. I will be calling, or emailing you to reorder a 710 when you guys start selling them again.

John have you hit the info button on the remote to see if the lamp hours are at 0? Also how many day's did it take to get your new unit from Samsung?

Dale

Dale,

Info button says there is 0 (zero) hours on the lamp. It appears to be a brand new unit.

It took exactly 4 days to get the replacement from Samsung after I reported my projector completely dead. This actually surprised me for the better because I didn't think Samsung was that organized to ship me the new unit so fast. However, I must say that I had contacted them 2 weeks ago to tell them about my startup problem and they had already given me a "ticket number" to send it in for repair. So that first contact might have helped me in getting the replacement this quick.

Needless to say I felt relieved this evening when for the first time I pressed the "ON" button and the unit started right up. I tell you, I was sweating bullets there for a moment.

Time will tell if this thing is truly fixed. But if it is I am willing to forget this whole experience due to the truly outstanding image quality of this PJ.

John

Hey Jason,

Appreciate the updates.

Any idea how long those of us that already placed an order through AVS will have to wait?
This projector was the last piece of a very large puzzle in a complete overhaul of our Home Theater.

If it's going to be many months before the fixed ones start shipping, I'll probably have to go to Plan B (which I don't even have yet).
If it's only a few more weeks I'll probably wait it out.

TD

John that is good news. I agree the image on the 710 is great. For the money it is the best thing out there in this price range. How is you new unit as far as the high pitch noise goes? Since you were able to notice it on your last unit.

Samsung has to much to loose if they do not fix the issues with this projector. They problely sell more RPTVs then any other manufacture does, I am sure they do not need bad press like this to tarnish that. Also I would not think Joe Kane would just sit back and let that happen either. :)

Dale

Jason

Thanks for the good news.

Your efforts are greatly appreciated. I am particularly pleased that you tested the waters for dealing with Samsung directly and decided you were not going to put your customers through that process. When I first read about the unit I called Samsung to inquire as to the lens shift discrepancies and no one knew anything about the product and my messages to the "correct department" were not returned. I assumed at that time that the product was so new that they had not geared up for the same. So at this early stage one person taking on the responsibility to work through the issues was a great decision.

Hi Jason,

Thanks again for all your efforts. I know you are busy as a bee trying to resolve things for us. I have been trying to get a hold of you myself so send me a pm or call when you get a chance.

Rohan

My unit is brand new and also has the "[R]" after the model number.

romy101...we just talked. Sorry for the delay...I have been up to my ears in this Samsung fiasco.
I have to say on my review I raved about this unit. Despite the problem many are having now...I still truly believe this is the unit from a performance/price standpoint.

Update: 24 hours and counting.
The Samsung engineer I have been working with is personally going to QC the stock units and fix them. Can't imagine how much time that will take, but he is starting Monday and forsees it will only take a short bit of time. We are going to first swap defective projectors for customers with dead units. Then pending that turns out aokay, will resume selling them.

Jason

Thanks for the good news.

Your efforts are greatly appreciated. I am particularly pleased that you tested the waters for dealing with Samsung directly and decided you were not going to put your customers through that process. When I first read about the unit I called Samsung to inquire as to the lens shift discrepancies and no one knew anything about the product and my messages to the "correct department" were not returned. I assumed at that time that the product was so new that they had not geared up for the same. So at this early stage one person taking on the responsibility to work through the issues was a great decision.
Yeah I had a gut feeling that if I just started passing out that number as instructed, I would quickly be having lots of customers call me saying that they got nowhere (as I did).
In Samsung's defense, this is a new product in their main division. It used to be a completely separate division back when it was the $10k piece. When they turned it into a normal piece, they combined it in the main company and so I think the training with most their employees hasn't caught up. Not that this is a good thing, but it makes sense why no one there, except certain people, know what we are talking about. :)

By the way, I had to send my showroom piece to a customer with an issue so I have been without it for a while. Man I'm glad it's back. This thing looks darn good.

Hi Jason.

I must be the last custumer who is not have a samsung because the issue problem. Have you decided if you put back the samsung on sale.

thank

Problem is officially known. It is a trigger harness for the lamp cover. What is happening is that in shipping, often times the relatively snug harness comes slightly loose and is causing the trigger to open. What this means is that the projector thinks the lamp door is open and thus it will not fire up. The fix, ultimately the newest batch as mentioned above having slightly longer cables such that the movement and bumping around of shipping doesn't cause them to come loose. In addition, the connectors are being tightened.

I may be off base here, but I have seen the inside of a projector manufactured in Oct. 2005 and there is a cable which just might very well be the trigger harness (it's in the right area) and it has been lengthened by cutting the wires and splicing in about 3 inches of extra length. This is a Mickey Mouse solution in my opinion, they should have procured the correct length of cable. Any way, this short cable was a known problem before and I have a gut feeling it is the same issue they are blaming now even though it has been addressed. If there is a new solution, maybe they just don't want to disclose it. But I don't have any confidence that Samsung really has fixed this. Time will tell, but frankly I don't want to waste any more time on this, I just want Samsung to refund my purchase price so I can move on to a projector from a company with better customer service.

Hi Jason.

I must be the last custumer who is not have a samsung because the issue problem. Have you decided if you put back the samsung on sale.

thank
I had no intentions of stopping selling it PENDING the issue was fixed. I just didn't want to keep shipping them with this defect as it is an inconvenience to everyone involved.

I had no intentions of stopping selling it PENDING the issue was fixed. I just didn't want to keep shipping them with this defect as it is an inconvenience to everyone involved.


I hope that I will be the first person who will have the samsung when the samsung go back. My fried has made a command at same time for me and He did receive your projector today. :(

Daniel say to me : I will let you know today or tomorrow or when Jason knows. We hare tomorrow and i have not receive a response.

Excuse for my english :rolleyes:

My unit was made on october 2005. Does anybody have the same build date and experienced the start up problem?

I hope that I will be the first person who will have the samsung when the samsung go back. My fried has made a command at same time for me and He did receive your projector today. :(

Daniel say to me : I will let you know today or tomorrow or when Jason knows. We hare tomorrow and i have not receive a response.

Excuse for my english :rolleyes:

Same thing here - been waiting a week now to find out what is going to happen (with my projector). I know avscience will treat me fairly but that's a long time....

I just ordered my Samsung from Jason yesterday without having read this thread. He mentioned the issues being experienced by many of you but also said that it was fixed. Based on everything I have read, I am really excited to get this projector - hopefully in working condition.

I also wanted to reiterate how much I appreciate what Jason and the others have done at AVS to help resolve this problem. And, most of all, stand 100% behind their customers. After researching the best prices on the internet for my setup, I was pleasantly surprised to find out how competitive Jason is with those. In addition, you get the greatest customer support and advocacy that you can ask for! I would highly recommend AVS.

I am so glad I did not follow AVS advice and buy a 710AE but instead went with an IN76. I have over 200 hours on it without a single issue and it still looks great.

There are some major dissapointments in the PJ world. I have read long threads of issues with BenQ, Optoma and now Samsung. I see the Ruby owners are starting to have issues too. I suppose sooner or later InFocus also.

When are we going to get quality front projection hardware?

k

Buy a 9" CRT pj:D!!!

Buy a 9" CRT pj:D!!!
Do they still make them? I got the impression that they were all are all refurbished.

I am so glad I did not follow AVS advice and buy a 710AE but instead went with an IN76. I have over 200 hours on it without a single issue and it still looks great.

There are some major dissapointments in the PJ world. I have read long threads of issues with BenQ, Optoma and now Samsung. I see the Ruby owners are starting to have issues too. I suppose sooner or later InFocus also.

When are we going to get quality front projection hardware?

k

Infocus has had a few problems in the past also.

Dale

Sure they do. CRTs are still used heavily in the simulators.

Do they still make them? I got the impression that they were all are all refurbished.

VDC (http://www.vdcdisplaysystems.com/index.html) still makes the Marquee and Ampro pjs. Darin and I paid a visit to them on Thursday.

Ericglo

I just ordered my Samsung from Jason yesterday without having read this thread. He mentioned the issues being experienced by many of you but also said that it was fixed. Based on everything I have read, I am really excited to get this projector - hopefully in working condition.

I also wanted to reiterate how much I appreciate what Jason and the others have done at AVS to help resolve this problem. And, most of all, stand 100% behind their customers. After researching the best prices on the internet for my setup, I was pleasantly surprised to find out how competitive Jason is with those. In addition, you get the greatest customer support and advocacy that you can ask for! I would highly recommend AVS.
Rest assured I will not ship you the unit until I confirm you have a truly fixed one. :)

Rest assured I will not ship you the unit until I confirm you have a truly fixed one. :)

Good service ;)

I sure feel for everyone with problems. I checked last night I have 503 hours with out a problem. I hope with that many hours if I was going to have a problem it would have popped up by now. Iam keeping my fingers crossed.


Brad

400 hours, I'm catching up, Brad! :D

I have to start using my 4805 more or I'll be buying 25 lamps a year for this thing.

Geocab

Has yours been problem free? I will have to have Ken come down and see how much the fl have gone down if very much. It doesnt seem like it has lost any light output to me but looking at it everyday I wouldnt notice light falloff. I will have Ken check his when he returns from his trip and see how much his has dropped off.

I have a new lamp ready, maybe I should have order two.

Brad

No problems yet. Ken was in town last weekend and measured my light output to see what the 710 looked like on a SilverStar. When I'm ready to have it calibrated it will be interesting to see any changes.

I'm wondering if anyone has a noticed a correlation between the start-up problem and the use of the "theater" vs. the "bright" setting?

I've only ever used the "theater" setting and I had my first start up problem at about 55 hours. I've switched to "bright" setting to see if it will make a difference.

Kevin - That's too bad. But on the positive side - you no longer have the uncertainty about whether your unit will have the startup problems that George, Dale, and some others still have anymore !

I was using theater mode exclusively. Bright is too loud for my tastes.

Jason also noted that his "pre-fix" unit had a problem at 44 hrs in the sticky thread.

It would be helpful if everyone would say if they are having the lamp failure problem or the bad colours problem (or both problems) when they say they are having startup issues.

I am concerned that most people seem to be reporting startup issues developing after time, not right out of the box. That makes it seem less likely to me that the cause/fix is the wiring harness. Or perhaps there is more to the 5/22/06 ('[R]') units than just the wiring harness...

Brent

The bulb flashed 6-8 times in quick succession (like a strobe) and I could hear arcing. I was looking into the bulb and saw the multi-colors, to green and finally to blue when the bulb lit.

This is just a guess, but the igniting of the bulb must take enormous voltage and amps. If the bulb doesn't immediately ignite, the voltage may drop to such an extent that it prevents the colorwheel from properly spinning up.

I've read on other threads that the filiments on the bulb can become corroded from the arcing, and that by running the lamp at the higher setting may help the problem.

I'm just guessing here, but there seems to be nothing to lose by trying.

Brent I think there is more to the [R] revised units than just wiring also. I have the DVI detective on my DVI cable now. And have put 15 more hours on it this weekend. Still no problems, but now that you just mentioned me in your last post I probably will. :D

I would still like to know if anybody has had a startup problem with never having the DVI connection hooked up at all. That would give us a good idea if it is voltage conflict between source and display.

Dale

OUCH!!! My bulb just exploded!

I had used it this morning for about 30 minutes and then turned it on again this evening. It fired up on the first try and ran for about 15 seconds when I heard a pop similar to a fire cracker -- and that was all she wrote.

I took it down from the mount and could hear glass from the bulb tinkle around inside the case. I didn't even bother to remove the bulb - just packed it up for shipment back to Samsung. Yes, I was using the DVI connection.

So much for my idea about trying to fix it by switching to "bright" mode.

Kevin,

Sorry to hear you are another one to experience a failure. It seems the reports of failures continue with relentess regularity. That does not bode well for the rest of us hoping to avoid a problem. The angst level goes up another notch...

Hopefully Samsung will resolve this quickly and definitively thanks to Jason/AVS pressing the issue.

That's it for me. I am officially moving out of the Samsung H710 camp and over to the Mits WD2000U. What a bummer.

Guys, quick update on my [R] unit:

I am up to 7 straight successful starts and 16 hours on the lamp. There is something about this unit that feels different from the old one with the problems. This unit does not hesitate at all. One click and it's on. Color wheel spins right up. No flickering colors on startup. Just a solid image.

Dale, the noise level is about the same as before. I have placed a 4-inch thick noise absorber (fiberglass bass trap) on the ceiling just above the PJ shelf and the noise is no longer a problem for me.

So far I am pretty happy with the [R] unit and I hope it stays that way. I wish that Samsung comes forward with an official statement about what they "fixed" in the [R] units. Jason's information on this board may be accurate but it is still second hand info and the company has not backed it. It's not good business practice for the company to hold out on this problem and hope it washes away.

John

This is my first projector..

Just got my Samsung projector installed and have a few questions for you experts.

1. Received an Omnimount (ceiling mounting) bracket and it did not fit worth a darn. Had to rig the mount with spacers and all that fun stuff. Is there a mount that fits this projector with little rigging?

2. Fired it up and I get a great picture everywhere on the screen except at the top left. It looks like a reddish/green smear. Not the best explanation I know.. Any idea what this could be?

I am still getting use to all the adjustments and trying to perfectly center it on the screen.

Any help for a newbie?

Thanks for an informative forum.

42Plasma,
I've used a chief RPA-U on all my projectors, works great.
I tried the omni mount once and it was a PITA. Doesn't seem to fit any projector all that great.

I finally received my Samsung!

It is installed on a table for the 100 first hours...

God how the quality of image is impressive!

I have BenQ PE8700+ to make the comparison and Samsung is gaining high the hand!

Colors of an incredible fidelity, images and zones of shade reproduced with a precision to cut with a knife !

By hoping thet it continous to work or Samsung solves starting issue !

Because in my case it is a "keep it" at 100%

42Plasma,

If the Omni mount you are referring to is the one with "spider" legs, then the supplied projector mounting screws are not long enough for the front two screws on the 710. This was talked about in an earlier post. Go to Lowe's and purchase M6-20MM socket head cap screws and it will fit.

I mounted my 710 using the same screen-centered mounting drop that I had with my PLV-60. I just used the spider legs to offset the 710 to center the lens since the lens of the 710 is not in the middle of the projector. This causes some off-center (side) pressure on your mounting post, but the projector is only 20lbs and I had no problems with it.

Robert

I finally received my Samsung!

It is installed on a table for the 100 first hours...

God how the quality of image is impressive!

I have BenQ PE8700+ to make the comparison and Samsung is gaining high the hand!

Colors of an incredible fidelity, images and zones of shade reproduced with a precision to cut with a knife !

By hoping thet it continous to work or Samsung solves starting issue !

Because in my case it is a "keep it" at 100%

Lucky guy :cool: Tu me dois un bon visionnement :D

Welp I think I figured the mounting system out and have that pretty much squared away.Thank you for your help!!

What is troubling me is if I put up a test pattern in the menu the top left line is red and then it starts to fade to green and then to what looks like yellow. The top left side of the screen has this haze that extends about 2 inches from the top down and covers pretty much the top of the screen.

I was thinking maybe it is a reflection from something but I have ruled that out. I then though it could be trash on the lens but I carefully cleaned that. I have used the menu to try to adjust color temp but that did not seem to help either. Any suggestions? Could it be a defective projector?

Other then that odd ball thing it is a great picture.

42Plasma the problems you are witnessing sound like chromatic aberration as stated but it can also be caused if you are near the extreme of the lens shift as well or combo of that and the zoom. Test it out and let us know.

Bob

UPDATE: Stock units have been QC'd and are ready to go. We are sending out replacements first, and then we will follow with new orders. Note: The R some are seeing is not refurbished so rest at easy. It is a code internal for Samsung manufacturing. Rest easy. :)

I sure feel for everyone with problems. I checked last night I have 503 hours with out a problem. I hope with that many hours if I was going to have a problem it would have popped up by now. Iam keeping my fingers crossed.


Brad
Remember that the majority are not having problems. There is a higher than usual failure rate, but it isn't the rule. Knock on wood you shouldn't have any issues.

Once I got in touch with the right department, Samsung was very helpful in making arrangements to provide a hot-swap for a new projector.

Once I got in touch with the right department, Samsung was very helpful in making arrangements to provide a hot-swap for a new projector.Hi Kevin,

Could you post or PM information on when you made these arrangements and with which department ? Reason I am asking is that Samsung told me yesterday that no replacement units are available.

More detail: I called Samsung service last Friday to enquire on the status of my unit. It has been sitting in the local repair shop for over 3 weeks now waiting on a replacement colour wheel. Problem is there is no ETA for the part.

Anyway, Samsung service was much more helpful than they have been previously :). Firstly, they actually knew that the projector existed. Secondly they called me back (and also emailed) to ask if I wanted a replacement or if I wanted to send it in to Samsung for service. Unfortunately I missed that call on Friday. When I called them back on Monday I opted for exchange (since this would be faster and also I would presumably get a lamp that hasn't been prematurely aged with many false starts). I thought this was on go but then I got a call later in the day saying that they were out of stock. Maybe you snagged the last one ?

I opted to have it sent to Samsung for repair. It is still not at all clear to me if a new colour wheel, or a wiring harness adjustment, or both, or maybe even something else, is required to fix both problems I have (lamp not starting and bad colours). However, it seems at this stage like a Samsung repair facility is my best shot at getting a working unit ASAP. Presumably they will have better access to both (a) current information and (b) parts than a local repair facility.

FWIW, I asked if a service bulletin for the startup problems had been issued and the answer was no.

Brent

Jason, what does QC'd mean?? How do we know that Samsung has determined the problems and fixed them? I am also assuming you or someone else "fixed" your test unit before it eventually failed?? Is there some other "fix" that Samsung has developed?

Thanks again,
Dan

What is troubling me is if I put up a test pattern in the menu the top left line is red and then it starts to fade to green and then to what looks like yellow. The top left side of the screen has this haze that extends about 2 inches from the top down and covers pretty much the top of the screen.

I was thinking maybe it is a reflection from something but I have ruled that out. I then though it could be trash on the lens but I carefully cleaned that. I have used the menu to try to adjust color temp but that did not seem to help either. Any suggestions? Could it be a defective projector?


After reading your post I put up a test pattern too and noticed the same problem but it shows up at the bottom part of my screen. The bottom 2 inches of the screen from the bottom center of the screen to the bottom right corner appears to have several colors mixed up or smeared. The total height of the screen is 58 inches so the fact that only 2 of the 58 inches have this problem is difficult to spot in normal viewing. But you can really see it with the test patterns.

I didn't have this problem with my original unit which had the start-up problems. It's unfortunate that my replacement unit has this but I would trade this problem for the start-up problem any day. At the moment I am not planning to do anything about it (it doesn't really bother me) but will keep an eye on it just in case it changes over time.

John

After reading your post I put up a test pattern too and noticed the same problem but it shows up at the bottom part of my screen. The bottom 2 inches of the screen from the bottom center of the screen to the bottom right corner appears to have several colors mixed up or smeared. The total height of the screen is 58 inches so the fact that only 2 of the 58 inches have this problem is difficult to spot in normal viewing. But you can really see it with the test patterns.

I didn't have this problem with my original unit which had the start-up problems. It's unfortunate that my replacement unit has this but I would trade this problem for the start-up problem any day. At the moment I am not planning to do anything about it (it doesn't really bother me) but will keep an eye on it just in case it changes over time.

John


Those must be artifacts (?) which are captured in still mode. They probably appear in motion videos but if they do they'd be hard to see.

Mine appear on all content or sources. I am going to work on adjusting the projectors angles, mount, etc.. and see if I can get it to go away. With your being at the bottom and mine at the top kind of lead me to believe it may be the angle/mounting of the projector, fingers crossed.

If the adjusting of the projector dosen't solve the problem I'm not going to be happy and may send it back

Anyone else encounter this problem?

Samsung has finally agreed to refund the purchase price of my 710. I wish the best of luck to those of you who stay the course, but I didn't want to deal with it any more. Now, off to find another projector. Cheers.

Samsung has finally agreed to refund the purchase price of my 710. I wish the best of luck to those of you who stay the course, but I didn't want to deal with it any more. Now, off to find another projector. Cheers.

Bravo and good luck Tim. Let us know what else you can buy in the mid to upper $2K when you decide.

Tim, I've seen the Mits 3000 at a buddy's house and it looked really good.

The Mits WD2000U is my choice if I decide to go high lumen, the Mits HC3000 is on my list of medium lumen PJ's. After the SPH710AE, the 3 year overnight replacement policy on the WD2000U is very tempting.

Samsung left me a message that they can't get me a replacment 710 so they have decided to refund my money.

Does this company have any idea what they are doing?

Samsung left me a message that they can't get me a replacement 710 so they have decided to refund my money.

Does this company have any idea what they are doing?


That's weird. Are they out of inventory and don't plan to build anymore?

Samsung has been erratic handling this problem. I can't properly describe how disappointed I am with this company.

How did they orginally offer to fix it? Was it a swap for a new one or a repair of your projector?

Did you ask for a refund or did they just offer?

How did they communicate? By e-mail? By phone?

I expected but have not yet received the RMA mailing slip from Samsung, and your experience makes me wonder if I will get a similar offer.

Wacky, wacky Samsung.... this saga has been going on a month or so while I sit projectorless.

First they offerered to fix it and would email me a UPS shipping label to print and send. AFter 3 days or so of not hearing from them or getting any email I contacted the same wierd/incompetent customer service guy (Mike)
who informs me that the unit is too valuable to ship this way, so they will in fact call UPS to pick it up for repair.

Then they decide they will replace the unit since anything other than lamp issues (which this genius decides it is) have to be replaced. Mine also had a focus issue.

Mike said as soon as he gets my UPS tracking number from me, he will have a replacement sent out - and asured me there are replacments in the warehouse and will hold one for me, even after I inform him they seem to be scarce.

3 days go by and and he calls to say they have my UPS information confimed and they will be sending me one. The thing that gets me is that they delayed 3 days becuase UPS computer failed to update my package info and genius boy doesn't bother calling UPS to make sure I had in fact given them the package, when He knew time was critical for me.

Then I go on a cruise last week, and Mike leaves a message that there are no projectors anywhere and that they have decided to give me a refund, even though I have never asked for one.

What a company.......

emailists -

Interesting that they don't offer to repair it. As I reported back in post #299, I was initially offered an exchange but then, when it turned out that they had no units for exchange, they arranged to have it shipped from the local repair shop (in Seattle) to their factory service centre (which I believe is in East Rutherford NJ). I initiated this process on Friday 9/Jun and I confirmed that it was shipped out on Wed 14/Jun. I made sure that Samsung knows that the Seattle repair shop thinks the colour wheel is the problem. In fact they said that it "Will be going to NJ because they have parts available to fix the unit in house"

If I have followed your sorry saga correctly it seems that Samsung was initially going to have you ship it to their Secaucus NJ repair center. (Secaucus is right next to East Rutherford so this must be the same facility, right ?) But then they said they wern't doing repairs and were going to replace it instead. And just now they say they can't get a replacement and so you get a refund...

So, something still doesn't add up here. Why do they think they can repair my unit but not yours ? And what about the wiring harness theory ? That sounds like a simple fix, at least for factory service if not the end user.

I have contact information for the National Svc. Coordinator who I have been dealing with and has been helpful & responsive. pm me if you want it.

FWIW, they also said that I could upgrade to the H800. They had them in stock. But I would need to front up with another $7k or so :eek:

Brent

Oops we were composing at the same time. But this is scary. My guy's name is Mike also....

Brent

The H800 sells for considerably less than the upgrade price they offered you. Not only are they incompetent, they charlatans as well.

correction: I see the prices I originally saw for the 800 are now listed much higher, but still, they should be offering us an upgrade path on the order of $4000.

Sorry to hear some of you guys are still having problems. Let me say that when we all call Samsung customer support we get people on the phone who are really not Samsung employees but a US contractor that has no clue about the problems with Samsung products. That's why different people get different answers regarding the same problem.

I guess I am one of the few to originally get a lemon and then get Samsung to replace it fairly quickly. I am definitely not impressed with their customer support service but from what you guys are reporting I must have received their limousine treatment.

Anyway my replacement "[R]" unit continues to start and operate flawlessly. Other than the tiny chromatic abberation problem I already reported in the right bottom 2-inches of the screen I am very pleased with this unit. Everyone who has come through my house has been extremely impressed by the overall picture quality of this machine.

Despite the bad service, I am hoping that the H710 will tie me up for a couple of years. When the warranty is over, this machine is getting sold and the next one will not be a Samsung.

Good luck to all of you. Bye,

John

Sorry to hear some of you guys are still having problems. Let me say that when we all call Samsung customer support we get people on the phone who are really not Samsung employees but a US contractor that has no clue about the problems with Samsung products. That's why different people get different answers regarding the same problem.

I guess I am one of the few to originally get a lemon and then get Samsung to replace it fairly quickly. I am definitely not impressed with their customer support service but from what you guys are reporting I must have received their limousine treatment.

Anyway my replacement "[R]" unit continues to start and operate flawlessly. Other than the tiny chromatic abberation problem I already reported in the right bottom 2-inches of the screen I am very pleased with this unit. Everyone who has come through my house has been extremely impressed by the overall picture quality of this machine.

Despite the bad service, I am hoping that the H710 will tie me up for a couple of years. When the warranty is over, this machine is getting sold and the next one will not be a Samsung.

Good luck to all of you. Bye,

John
That's a shame I bought a Samsung DLP Rear projection pedestal 2 years ago with no problems and a fanatastic picture. I'm waiting for Jason to ship my new H710 next week, which will go in my new media room. I certainly hope the problems are resolved. This projector has caused a lot of excitement over the past few months.

It It displays a really good picture when it is working correctly. My unit was not one of the ones effected by the premature shut-off, it was a color/permanent rainbow problem.

I am now in discussion with Samsung and the dealer I purchased mine from for a return, maybe refund. I was going to ask for a refund and take a shot at the Optoma 7100 but from my understand I would have to change the placement of the projector. That means more holes in the ceiling something I honestly don't want to do.

The worst part about Samsung is what many have stated earlier, they do not even know what dept. supports the projector and much less what a projector is.

Time will tell and good luck

My, it's been quiet on the Samsung forum. May be all the problems are behind us... :)

I'm waiting for mine to arrive late next week according to Jason. I'll know if it's been resolved then. I certainly hope so.

I also didn't buy from AVS (and perhaps I should have). But I didn't have a problem getting my first projector replaced by Samsung after making a few calls and spending a total of about 2 hours on the phone with 5 different customer service reps.

I was somewhat surprised to see the replacement unit arrive today. It is a "May 2006" unit but don't know how to determine the exact date of the month. Here is something interesting though. Looking at the tag in the back of the unit (the same tag that shows the serial number) the first line says:

Model SP-H710AE [R]

By comparison my older unit that failed said:

Model SP-H710AE

The difference in the new unit is the appearance of the letter [R] in brackets. I don't know if that stands for "Repaired" or "Replacement" or maybe something else but I thought I would mention it in this forum.

Is there anybody else with a May 2006 built date that has the same [R] designation in his unit?

Hey I just noticed that mine has the [R] designation on the back, it is a May 2006 unit so hopefully this means its one of the fixed ones :)

I think that [R] means "Revised"

Update : My H710 arrived back from Samsung service on Saturday Jun 24. So, far it has started right up in 3 of 3 power-up cycles. Only 1 lamp strike and stable blue screen (with no inputs leads attached) appears in 15 seconds after each power on. So, I am declaring the unit fixed :)

Apparently they replaced the colour wheel and "re-wired inside". A sticker was added to the plate on the back. I presume this indicates the upgraded wiring status.

The entire repair process took just over 5 weeks. While this was frustratingly long I have to retiterate that once they finally got their act together I found Samsung service to be very responsive. They kept me updated on what was happening via both phone and email and the repair was actually completed on the same day the unit arrived at the repair facility.

So, this bodes well for others who have or may develop similar problems.

Brent

Brent,

It's good to hear your 710 is up and running. It is also good to hear that Samsung apparently has a grip on the problem. My 710 has shown no sign of problams after 225hrs, but you and I bought our PJs from the same distributor and I was very nevous about having to deal with them on this issue. Thus, I have been following this thread closely. Enjoy your PJ and the great picture it exhibits.

David

That is good to hear. I was very surprised to receive a call from Samsung on Saturday telling me that they could not provide a new unit any time soon and offered to swap for a repaired unit (they pay shipping both ways) with an estimated turn-around of two weeks (he wasn't sure if they would ship by air or ground).

I was somewhat tempted to ask for a refund (I had already waited almost two weeks for the promised shipping label), but decided to give a repaired unit a try. I'm currently watching my old BenQ PE770, and while it is an excellent projector for the price, it doesn't have the sharpness or color resolution of the Samsung.

I hope your experience portends a satisfactory outcome for me as well.

Brent, ....you and I bought our PJs from the same distributor and I was very nevous about having to deal with them on this issue. Thus, I have been following this thread closely.

David Yep, know exactly what you mean. Ebay vendor BargainSafe/SoCalElectronics is not on my recommended list.

Update: After 1 week, and 25 hrs on lamp (making up for lost time), projector is still going strong. It's nice not to have to hold my breath every time I push the on button :) I guess the only worry now is whether it will make it through the through the 40 hr barrier...

Brent

Socalelectronics is the vendor I used. I have had to deal with them alot becuase of the 710's issues. Not only did they step up to the plate each time (offering to replace the unit with a new one once it came in - my mistake was even dealing with Samung's corporate ineptness) but they got hold of a new batch of units recently - well before Samsung got ones to replace it with. They are a real projector dealer - not a warehouse shipper- highly reccommended.

My fixed batch replacement arrives tomorrow. Let's hope it is trouble free.

Socalelectronics is the vendor I used. I have had to deal with them alot becuase of the 710's issues. Not only did they step up to the plate each time (offering to replace the unit with a new one once it came in - my mistake was even dealing with Samung's corporate ineptness) but they got hold of a new batch of units recently - well before Samsung got ones to replace it with. They are a real projector dealer - not a warehouse shipper- highly reccommended.Interesting that we have had almost completely opposite experiences with Socalelectronics versus Samsung service.

My fixed batch replacement arrives tomorrow. Let's hope it is trouble free.Got my fingers crossed for you !

Brent

Man I'm jinxed!!!

My replacment projector arrived today, and the first thing I did was look at the manufacture date. June 2004!!! WTF!!!! Then I realize I had been sent an SP700, not a 710.

They are functionally the same, but If I decide to sell at some point (and with me that is a possibility), I think I'm better holding off for a 710 - It may have better resale value becuase of the later model date - and of course should have the wire harness fix.

Hearing another twist in the tale, My girlfriend asked me, "why do you want projectors, again?" (my last pj was an MT700 wich I got a refund for after a year- which I didn't mind at all)

If however I'd been fairly new to the hobby - I too might have though "hey this front projection is great, but clearly not yet for primetime."

My replacement "SP700" is DOA - THAT"S RIGHT FOLKS - IT WON'T START -
new - right out of the box)

It tries - then shows faint blue screen for a few seconds - then goes into overheat.

(I think it's overheat - the red light comes on and it smells like it's burning a little inside)


Are there any lawyers on board. Should I threaten to sue them for fraud?

It's my contention they know they don't (or haven't up until recently) worked 100%
and they knew that. The review of the 700 proves that it is common knowledge of failures in the field, yet Samsung continued to sell them knowingly, and would deal with the consequences later.

emailists, sorry to hear what you're going through. Demand Samsung give you a refund, they're incompetent.

I would demand them to give you a 800 for no increase of cost. And also they firmly understand that if it fails they give you your money back immediately. If they are not willing to do that I would tell them to write out a check then.

Sorry to hear you have to put up with this crap.

Dale

emailists, sorry to hear what you're going through. Demand Samsung give you a refund, they're incompetent.


Do you mean demand the refund they are already supposed to be sending me for the unit they first said they'd repair, then replace, then decided to refund when they couldn't replace it, but then offered to replace with a refurb which they couldn't seem to get the paperwork for even 2 weeks after they offered it, but then decided to go with a refund (at my request), or did you mean request a refund for the second projector that I bought from Samsung that right out of the box doesn't work either?

I'm a lawyer. Trust me, don't bother with a lawsuit (more money and emotional energy than it's worth). Demand a refund and move on.

emailists -

I feel for you. I also agree that an H700 (working or not) is unacceptable if you were supposed to be getting an H710. Hope you can get this resolved soon.

Brent

Do you mean demand the refund they are already supposed to be sending me for the unit they first said they'd repair, then replace, then decided to refund when they couldn't replace it, but then offered to replace with a refurb which they couldn't seem to get the paperwork for even 2 weeks after they offered it, but then decided to go with a refund (at my request), or did you mean request a refund for the second projector that I bought from Samsung that right out of the box doesn't work either?
:eek:

Maybe you can get two refunds if you prey on their incompetence. ;)

WOW!!!!!

It looks like I will be getting the Panny when my house is completed.

WOW!!!!!

It looks like I will be getting the Panny when my house is completed.

Don't forget...This issue is not for all the 710...and the picture of the sammy is in another league ;)

A great picture means absolutely nothing if the projector won't fire up! Unfortunately, if your 710 hasn't broken yet, the great picture is offset by the fear that your projector may not fire up the next time you use it. That is why I cancelled my order for a 710 (after waiting over a month for delivery) and I purchased an InFocus IN76. I am very impressed with the IN76 picture and I am confident that the projector will start up every time. I am not looking back at what I could have had (better picture?) when I am now very satisfied with my IN76.

I just purchased an H710, but was sent an H700 with a build date of 6/2004 instead. This happened because my retailer sent back a defective H710 (from another customer) a month ago, and Samsung replaced it with this H700 without pointing out the switch to them. I then purchased it.

After a three way conference call with the retailer and Samsung, it is clear that the retailer made an honest mistake and is prepared to refund me. Samsung claimed that the H700 is a better PJ than the H710. I called BS. Samsung has no H710's in stock.

My retailer pressured Samsung to replace the H700 with an H800. Instead, they offered to replace it directly with an H710 in a few weeks. Dare I trust them? I will be in the same boat as a few others in this thread.

Anyone know the difference between the H700 and H710? The way I remembered it, the H710's CR was listed at 2500:1 and the H700's was 1500:1. I have been under the impression that the H710 was the improved version of the H700. The specs for the H700 are no longer on Samsung's site.

Glenn

Anyone know the difference between the H700 and H710?

To partially answer my own question. Samsung tech support looked up the specs on the H700: 1800:1 CR. I found the old manual for the H700 an Sammys site. It said: 1800:1 CR. However, the manual that came with the H700 that I have here says: 2800:1.

The specs for the H710 are 2500:1 or 2800:1 depending on lamp setting.

Samsung says they have no stock of H710s or H800s.


Glenn

I just purchased an H710, but was sent an H700 with a build date of 6/2004 instead. This happened because my retailer sent back a defective H710 (from another customer) a month ago, and Samsung replaced it with this H700 without pointing out the switch to them. I then purchased it.

After a three way conference call with the retailer and Samsung, it is clear that the retailer made an honest mistake and is prepared to refund me. Samsung claimed that the H700 is a better PJ than the H710. I called BS. Samsung has no H710's in stock.

My retailer pressured Samsung to replace the H700 with an H800. Instead, they offered to replace it directly with an H710 in a few weeks. Dare I trust them? I will be in the same boat as a few others in this thread.

Anyone know the difference between the H700 and H710? The way I remembered it, the H710's CR was listed at 2500:1 and the H700's was 1500:1. I have been under the impression that the H710 was the improved version of the H700. The specs for the H700 are no longer on Samsung's site.

Glenn



Here is Ultimate A/V's report on the Samsung SP-H700AE:

http://ultimateavmag.com/videoprojectors/505samsung/

I would not accept the 700 since it basically is already a two-year old projector. Hold out for the 710 - it will be worth the wait.

I think Samsung has under-estimated the demand for this projector and they can't keep up on the supply side. Just imagine the wait time if there were no startup issues, the demand would probably be ten fold... :)

Just to keep this in perspective for readers new to this thread... Yes, there have been a higher than normal amount of product issues. Yes, some of these folks are having a heck of a time getting them resolved and it is definitely a pain. Yes, people with issues definitely tend to be more vocal and search out Internet forums to discuss.

...however, the vast majority of owners are not having any issues. The picture quality described by many reviewers and users is outstanding. I have really not heard any more discussion about the issues ever since the modified units came out in May.

Personally, it was worth the effort (and potential hassle factor) to me to purchase one of the 710s even though there was a higher than normal error rate. Just make sure you purchase through a dealer who is easy to work with when issues arise - AVS will certainly do so.

...however, the vast majority of owners are not having any issues..

what consititutes a vast majority? This isn't an issue that only affects a handful of pople.

I just purchased an H710, but was sent an H700 with a build date of 6/2004 instead.

I cannot believe they did this. I guess when they run out of H700's they will send out a flashlight and a 35mm slide and say thats the latest projector they have.

This should be considered fraud or at least bait and switch. Those H700's are worthless and I guess they have a warehouse full of them and here's a way to make some money. Who the heck could have Ok'd this at Samsung?

I was all set to buy one of these at one point, but I was scared off after hearing how Samsung handled the issue with there customers, and it sounds like they have not changed. The 700 is a better pj???? BS! This company is way to flaky in the projector department at this point. Some people have been waiting over a month to get a new unit from Samsung which is completely unnacceptable in my book. I am sure it is a great picture, but if you happen to be one of the unlucky few who have an issue and you have to deal with Samsung you may be screwed.

Don't forget...This issue is not for all the 710...and the picture of the sammy is in another league ;)

For less money and aggravation, I will stay in the minor league!!!!!

Jason reported in an earlier post that from their perspective, they are seeing about a 20% (ish) error rate in the first run of units (before May). Thus, 80% of the folks are happy and working fine. We do not have an update on the error rate for the units that were built in May and beyond.

I consider 80% to be a vast majority.

I guess when they run out of H700's they will send out a flashlight and a 35mm slide and say thats the latest projector they have.

Don't make fun of my home theater system or I'll have to report this post to an admin.

Jason reported in an earlier post that from their perspective, they are seeing about a 20% (ish) error rate in the first run of units (before May).

A 20% failure rate is about 10 times higher than it should be a CE product.

Glenned if it is the 700AE model it is the same as the 710AE except for the case color. It may have a differant version of firmware in it though. If it is a 700A model then it is a older model. If I was you and it was a AE model and it works, is use it until the get you a 710 model. Make sure that it is ok with your dealer and Samsung though.

Dale

Glenned if it is the 700AE model it is the same as the 710AE except for the case color. It may have a differant version of firmware in it though. If it is a 700A model then it is a older model. If I was you and it was a AE model and it works, is use it until the get you a 710 model. Make sure that it is ok with your dealer and Samsung though.

Dale

Samsung would only replace the H700AE if I sent it back now. They don't have a specific date when they will have the H710's. I took it back to the retailer and got a refund. I plan on waiting for two weeks to see if they come in, in which case I will rebuy the H710. Otherwise, I will look elsewhere.

Glenn

Have you talked to AVS about buying from them?

I just heard from Dave Harper today. My 710 ships tomorrow. I have not had a unit before now. I'm very excited. Good news, because this means news ones are available to persons who are not waiting for repairs or replacements.

^ WoW - I figured they would still be trying to ship out replacements considering other people who bought through other vendors are still trying go get replacements...


Well jim lets us know when you get your 710 - I'm still on the fence about buying one only because I want to know if the QC issues have been fully resolved...

I must be one of the only happy 710 owners left. At least that's how it seems. I bought mine from AVS several months ago and couldn't be happier. I had David Abrams from JKP down to calibrate it and have 600 hours on it without a hitch. I really love this projector. I hope everyone gets straighted out.

A great picture means absolutely nothing if the projector won't fire up! Unfortunately, if your 710 hasn't broken yet, the great picture is offset by the fear that your projector may not fire up the next time you use it.

This is my fear. My 710 seems to be working great at 175 hours and the picture is incredible - especially when watching HD DVDs. I've had it since March and bought it from AVS. Is there an hour count where you pass out of the failure zone or could my unit be a ticking time bomb?

There was one time I powered it up, left the room, and came back to find it in standby again. Is that how this problem starts? Or does it just never start up again after it fails initially?

Funny story..

So the last 3 days UPS stopped by my house and left a sticky on the door wanting to pickup a package. The last day my wife is home to speak with the UPS guy and he states the package is for a NJ address, which is Samsung. My wife calls me and states UPS is here to pickup the package but are unable to accept it without any label/RMA/packing slip. I think to myself for a minute and go these guys (Samsung) are idiots they never sent me a packing slip. So I call then asking the status of my RMA number and label and receive from the CS person. We still do not have this available to you but expect it any day now.

I then ask the person (Samsung) why UPS is coming by my house asking for a pickup with your address. I am then placed on hold for 15 minutes and when the rep comes back on the line she asks, can I call you back.

A day goes by and I receive a call back with the RMA info. The rep states I'm sorry we must have overlooked sending this to you. Wow these people are idiots....

Though finally after 3 weeks the projector is finally out of my house. I am not one to borrow trouble but I hope they don't try to send me a 700 model or a refurb unit in place of my new projector. If this happens all bet's are off and a refund will be demanded.


The biggest fear I have in sticking with the Samsung is when the projector is older, maybe even out of warranty. How they they going to react?

So far on a scale from 1-10 the Samsung CS is a 1. They receive a 1 simply because you can speak to a human if you call.

I'm going to enjoy this projector. If it fails, I'll deal with it then. I spoke with Jason at AVS and he said if it has not failed by now it probably won't. I'm just going to go with it. I don't live my life in the "what if" scenario. I bought it based on the raves it got here. Hadn't even heard of it before. I understand everyones frustration, and I know I would share in it if I was having issues. Fortunately for me, I'm not. It projects a fine image, and again I hope those of you having issues get resolution so we all can enjoy this hobby/addiction of ours.

I just read the Secrets of Home theater review (link in a nother post)

And of the 2 units he reviewed - BOTH had to be repaired.

Of the 2 units I have had (one a 710 one a 700) both needed to be sent back.

This is a 100% failure rate!!!!!

Good going Samsung.

I received the tracking information on my 710. It shipped from Hilton on Friday and is scheduled for delivery on Wednesday. I won't have time to mount it until Friday.

To partially answer my own question. Samsung tech support looked up the specs on the H700: 1800:1 CR. I found the old manual for the H700 an Sammys site. It said: 1800:1 CR. However, the manual that came with the H700 that I have here says: 2800:1.

The specs for the H710 are 2500:1 or 2800:1 depending on lamp setting.

Samsung says they have no stock of H710s or H800s.


Glenn


I see that there are some 800s out there finally. The price is only $500-$700 more than the 710. I would be asking Samsung for a 800 upgrade for a $500 differance if I had any problems with mine. If they refuse tell them you want your money back.

Dale

My return is going to the same place and scheduled for delivery tomorrow. I'll need to keep a watchful eye to see what happens to mine.

Did you put the RMA# on the packing slip/label? They made it very clear to me that that needed to be on the package or it would get rejected.

Good luck....

The shipping label left by UPS contains the "customer reference number" which is the same as the RMA no. I was given over the phone. I did not write it separately on the box.

In looking closer at the UPS tracking info, it says it was delivered to "Secaucus, NJ" and then "Returned To: East Rutherford, NJ" which is the address on the shipping label. In looking on Google Earth, these locations are about a mile apart. I'm going to cross my fingers that they tried to deliver it to one location that sent it on to the East Rutherford plant.

Let me know what you find out.

Well, it looks like the Home Theater Gods are with me and the projector indeed was delivered to the correct location. Below is an e-mail I just received from Far East Service:

"Your unit has been repaired and now it’s on aging status, we will ship it out tomorrow.
After shipping, I will update UPS tracking number."

Can't wait to get it back.

Well, it looks like Home Theater Gods are with me and the projector indeed was delivered to the correct location. Below is an e-mail I just received from Far East Service:

"Your unit has been repaired and now it’s on aging status, we will ship it out tomorrow.
After shipping, I will update UPS tracking number."

Can't wait to get it back.


Great news, Kevin. :D

Let's hope you received a flawless repair. I'm looking forward to your report after calibration. :)

Dang that was quick.. I hope my situation goes like that :=]

True to their word, Far East Services sent me an e-mail today saying my projector was shipped out via 3-day air and included the tracking number. Hopefully, I'll be back in business come Friday night.

While I'm still sorry to hear that some of you are having issues with the PJ and Samsung's response, I do want to note that I am currently at 284 hrs of bulb life with no issues. The picture is still flawless, and I don't regret this purchase for a moment. Buying from a dealer like AVS does seem wise under the circumstances. Many of those complaining the loudest have been forced to fend for themselves when problems arose.

Good to hear, kktx! I'm still in line for a 710 from AVS, waiting for the call....

I hope so, Kevin. Your comments early on were one of the big reasons I went ahead with the 710. It doesn't seem fair that I've been enjoying it while you're having all of these hassles.

Hi

I will quickly apologize.. I did not read the whole thread... My Question
does it work now or not.. I have a friend in need of a good PJ and this one seems to fit the bill.. Do they work reliably now?
Thanks in advance

My 710 arrived today. It arrived a day late because Fedex screwed up and did not pick it up last Friday when it should have. It didn't pick it up until Monday and then had no tracking info beyond "the shipping label had been printed" until today. I hope to mount it tomorrow.

I am one of the many that are waiting for a 710. Have any of you looked at the Mitsubishi WD2000 personally and how did that compare? I really would like to get a PJ going soon and may consider switching if the performance is comparable. Thanks.

I am having one heck of a time trying to figure out if this projector has any offset.

I checked on Samsung's site and it doesn't say if it does or not. All it says is that it has lens shift. I have 7 ft ceilings and this is important for me. If it doesn't, then I am placing an order right away.

Thanks,

Jeff

It has a pretty wide range. It can go 5% above or below the screen which translates to anywhere from about 4" above to 4" below on a 100" diagonal screen.

Bob

I have a 92" screen and the projector is currently mounted 12.8' back.

My screen sits down 7 3/4 from the ceiling and I think the mount I would get will bring the lens 3 or 4 inches down from the ceiling.

Hopefully I can make this work or I will be going with the Panasonic! lol

The measurements are from the center of the lens. So you need to add the mount which will be anywhere from 2" or greater depending on mount plus the distance from the bottom of the projector to the center of the lens. Then you would add the offset to that. You will have NO problem since this projector the lens can be anywhere within the screen to slighty above or slightly below it. Example:

Mount 4"
Distance from bottom of projector to center of lens: 3.5" (estimated don't have the specs in front of me)
Offset: Not a concern for you but say 5% for example. With a 92" screen the height would be 45". 45 x .05 would be 2.25"

Add all three numbers and total distance from top of screen to lens 9.75".

The offset on this projector is from 5% above to 5% below the screen. Which means I can align the lens from anywhere within the screen's height to slightly above or below it. Even if you could flush mount this projector to your ceiling it would still work fine and would be at the limit of the PJs lens shitft. Any further that it hangs into the room due to the mount will work fine.

Bob

I have a 92" screen and the projector is currently mounted 12.8' back.

My screen sits down 7 3/4 from the ceiling and I think the mount I would get will bring the lens 3 or 4 inches down from the ceiling.

Hopefully I can make this work or I will be going with the Panasonic! lol


http://www.avsforum.com/avs-vb/showthread.php?p=7403423&&#post7403423

Hope this helps. It was posted be David Abrams from Joe Kayne Productions.

Thanks for the link. I am pretty bummed that I will not be able to use the projector in my basement after all. I was already to purchase one on Monday, but the offset is going to be too much for my room...

Thanks for the link. I am pretty bummed that I will not be able to use the projector in my basement after all. I was already to purchase one on Monday, but the offset is going to be too much for my room...

I'm not sure why you're bummed ... too much offset is NOT a problem this pj has. IOW, it is ideal for low ceilings. You can ceiling mount this at a height *below* the top of the screen, all the way down to the middle and below (though it isn't much of a ceiling mount that far down). All pjs with an offset "problem" have to ceiling mounted higher, and sometimes significantly higher, than the screen top, making them unsuitable for low ceilinged rooms

Did you see my room setup?

Once I mount the projector, the screen is only going to be about 3 - 4 inches below the projector. Are you saying this will work without any keystoning?

COACH, I just took some measurements of my room because the way my 710 is set up, it seems very similar to your situation.

The front of my projector is mounted 12'8" from my 92" screen.

The surface of the mount where the projector sits is at 7'3" above the floor. I have 8' ceilings, but I have the 710 mounted underneath my other projector so I don't have to use it for mundane tasks like SDTV or setting up pre/pro with OSD, etc.

The top of my screen where the image starts is 6'8".

With the lens shift, I can raise the image 9" or lower it 4".

I hope this helps.
George

P.S. I am not using any keystoning.

Coach you should be fine with the 710. I also have a low ceiling and it has been the easiest projector I have hooked up to date. I have put my screen as far up as posible to keep the grandkids from getting to it.

Dale

Coach,

I may not have explained it clearly but this PJ will definitely work for your set up WITHOUT keystoning!!! The height of the lens on this PJ can be mounted anywhere within the screen's height to slightly above or below it. What it doesn't work well for is someone with very high ceilings.

Bob

Did you see my room setup?

Once I mount the projector, the screen is only going to be about 3 - 4 inches below the projector. Are you saying this will work without any keystoning?
Offset and lens shift are different. Offset usually means the lens is mounted at a fixed angle so the PJ has to be placed above or below the screen. Offest is useful in data projectors because you can put the PJ on a table and project to a screen above it. This PJ has no offset.

It does have lense shift, which allows you to place the PJ within the screen area and then move the image up and down to center it on the screen. Some projectors' lense shift allows you to place the PJ a short distance above the screen as well.

Lense shift does not cause keystoning. If there were no lense shift (and no offest) you would have to place the PJ in the center of the screen. Increasing the lense shift allows you to move the PJ up or down from the center of the screen. However, I've been told that lense shift can lower lumens at its extremes, so you should try to keep the PJ as close to the center of the screen as possible.

lens shift doesn't make a significant difference in lumens (zoom can do that) but it can cause chromatic abberations.

Thank you to everybody who has posted on this thread about whether this projector will work or not.

I am going to be placing my order on Monday for whatever unit I decide to go with(710 or AE900). I just wish I could see both in action before purchasing. Their is such a large price difference between these two and I want to make sure it is worth the extra $$ to go with the Samsung.

My goal is to have a new projector waiting for me when I get back from Toronto on the 25th of July. I know the Samsung's are starting to ship now and the Panasonic is in stock at most dealers.

I need to also order a new mount(not sure which one to get yet, obviously it will depend on the projector), a HDMI cable, and have Toshiba send me the latest firmware for my HD-DVD player!

I received my projector on Friday and got it put right up. I forgot how well this machine can display colors and create a 3D image. I put in the Phantom HD-DVD, and while not a great movie, I couldn't take my eyes off of it. Now if it will provide something in excess 1,000 hours per bulb, I will be very happy.

My goal is to have a new projector waiting for me when I get back from Toronto on the 25th of July. I know the Samsung's are starting to ship now and the Panasonic is in stock at most dealers.


If your ordering the Samsung, don't hold your breath.
I ordred one from AVS about 2 months ago. Still waiting....
(of course part of the wait was due to the QC issues)

I received my projector on Friday and got it put right up. I forgot how well this machine can display colors and create a 3D image. I put in the Phantom HD-DVD, and while not a great movie, I couldn't take my eyes off of it. Now if it will provide something in excess 1,000 hours per bulb, I will be very happy.

Good luck, Kevin, and thanks again for posting your early experience with this projector, as well as your more recent saga getting it fixed. I'll certainly keep my fingers crossed on your behalf.

KK

Other people (I believe, anyway -- these threads get long!) have said that the Samsung beats the Panny 900, but I'm also interested in by how much. The Panasonic is relatively cheap comparatively, and for me it would save me some cash. On the other hand, if the 710 is truly outstanding compared to the 900, then perhaps the 710 would be worth the money.

I think, to alot of people, the Samsung is going to be a better unit. Now, is it going to be worth twice the price after rebate? That is probably one debate that could go on and on.

I have 7ft ceilings and a screen that I can't adjust the height on. That is why I am VERY limited to what projectors I can go with. The Panasonic has the most flexibility from what I have read. Now the Samsung has the best flexibility of any DLP in this price range, so that is why they are both on my list.


The prices on these things keep dropping at a rate that in another 18 months we could have some pretty impressive units that will out perform the current crop or projectors for less than the current prices are going for! I tend to get bite by the upgrade bug every year. :)

One of the deciding factors might end up being how soon will the Samsung be available. I have already sold my current projector and I would hate to wait a couple of months to get a new one.. The Panasonic seems to be readily available.

Good luck.

Other people (I believe, anyway -- these threads get long!) have said that the Samsung beats the Panny 900, but I'm also interested in by how much. The Panasonic is relatively cheap comparatively, and for me it would save me some cash. On the other hand, if the 710 is truly outstanding compared to the 900, then perhaps the 710 would be worth the money.

I haven't had the chance to see a Panasonic 900 yet, so I can't give you a comparison. But, one thing you should think about, is how long do you plan on using this projector? Are you going to jump on 1080p when it that resolution is in this price range? Or will you be satisfied with 720p while the 1080p units are out for awhile and improving every year. So, if you think you're going to upgrade sooner rather than later, you might want to save the money for the future upgrade. That makes the decision easier, IMO.

I chose the "I'm going to hang on to the projector for awhile" scenario, so I went with what I thought was going to be the better performer available in this price range. After seeing some HD on my 710, I'm more than satisfied to wait before the next upgrade.

I haven't had the chance to see a Panasonic 900 yet, so I can't give you a comparison. But, one thing you should think about, is how long do you plan on using this projector? Are you going to jump on 1080p when it that resolution is in this price range? Or will you be satisfied with 720p while the 1080p units are out for awhile and improving every year. So, if you think you're going to upgrade sooner rather than later, you might want to save the money for the future upgrade. That makes the decision easier, IMO.

I chose the "I'm going to hang on to the projector for awhile" scenario, so I went with what I thought was going to be the better performer available in this price range. After seeing some HD on my 710, I'm more than satisfied to wait before the next upgrade.


That is what I am trying to decide right now. Do I want to get something now and then look to upgrade next year - 18 months, or will this be it for awhile??

It is looking like I might give the Panasonic a try first, then I can always return it for the Samsung..

Well, I wrote part of a reply, and my computer froze. Anyway, I was looking at the Samsung, but then I realized the Panasonic would be able to be placed on a shelf along with my other equipment on the far side of the room. This would make installation easy. However, I have a less than ideal room, as the support beam for the second floor comes through the HT room. It comes into the room about 13 inches, and I'd have to shoot the image from the projector under the beam yet over the heads of people who are sitting down. I don't think it's possible. So, I'm back to ceiling mounting the projector right behind the beam. If I ceiling mount, then both the Samsung and the Panasonic meet the throw criteria. I have seen the 900 in action, but it's the only front projector I've seen, so I can't really judge whether it's better or worse than other projectors. Coming from a Pioneer Elite CRT RPTV, the Elite is better in terms of color rendering and black level. Nonetheless, it's "only" a 57 inch screen, and I don't get the "immersion" feeling of being in a theater. At this point, I'd rather have a larger screen. Also, the overhead projector will allow me to get rid of the TV, which honestly takes up a ton of space. This will allow me to really change the room around and actually use (or at least look at) the fireplace.

All that has to be balanced against the cost differential of the Samsung vis a vis the Panasonic. For the price difference, I can have a set of leather couches my new wife and I have been examining and I could get rid of the darn futon, whose mattress is constantly slipping off. I'm personally not thinking that I'll upgrade to 1080p soon, as I think I'd wait a while. If I could compare the Samsung and Panasonic and decide for myself that the Samsung is worth the price, I'd gladly buy the Samsung. As it is now, I'm still considering the Panasonic to be able to enter the overhead projector arena without spending a ton of cash. I just have to figure out, given that I likely will not upgrade for 3-5 years, whether I buy the ostensibly better Samsung or get the Panasonic and put the money to something else.

So does anyone know if the May 2006 batch is okay or do they have startup issues also? I just received a H710AE with the date 5/2006 but have not plugged it in yet. Am I going to be okay?

Also, the overhead projector will allow me to get rid of the TV, which honestly takes up a ton of space.

As it is now, I'm still considering the Panasonic to be able to enter the overhead projector arena without spending a ton of cash. I just have to figure out, given that I likely will not upgrade for 3-5 years, whether I buy the ostensibly better Samsung or get the Panasonic and put the money to something else.

I went through the same process. I decided to spend the bit more the on the Samsung DLP because I really think it is enough better to justify the price difference. I figure that if I bought the Panny 900 that I would want to upgrade rather soon. However, the 900 is a fine projector so you cannot really go wrong if you get it.

I had the Samsung on order but actually decided to get a BenQ 8720 instead of the Samsung becasue of the recent Samsung startup problems and BenQ's price drop.

To me, it seems that the $3000-4000 price range is currently the sweet spot where you get the most for your money. Projectors that cost below that amount and you're giving up something and if you spend above that amount you're getting minor improvements for major dollars.

Also, don't be too quick to get rid of your RPTV. I find that I still use my 'small' 50" RPTV to watch a fair amount of stuff. For example, I watch a lot of PBs stuff and my local PBS recently showed Bob Dylan's 'No Direction Home' of their SD station. That station looks terrible on my 106" screen, but looks great on the 50". I also have a number of old movies on DVD that are terrible quality. I love classic movies, but many times the pq quality is fuzzy even on my 50" TV and unwatchable via my projector.

I ended up getting the Panasonic 900 because I didn't want to deal with the Samsung reliability issues, I didn't want to wait any longer, and paying half as much seemed like a good idea.

I'm not disappointed with the Panasonic at all. Most of what we watch is the Boston Red Sox on NESN HD, via Comcast. The pictures are fantastic. Only problem is that NESN hasn't figured out how to calibrate all of their cameras, so if you set the projector to be right on for the "pitching" camera, the outfield shots have blown highlights. The other thing NESN could do better is to pump more crowd sounds through the rear channels.

I have a 110" screen, the room is very dark, and I don't fault the projector for much. Everyone who sees it wants one. Sure you might get a slightly better picture with a more expensive projector, but unless your source material is perfect, you'll have to tweak constantly to get that maximum performance.

The Panasonic has several picture modes that you can click through to get a reasonable picture. It also has a lot of tweaks if you really want to calibrate it, but I grew tired of detailed tweaking after a couple of days.

Let's put it this way - the picture blows away anything I've seen at Tweeter, or Magnolia or CC, including $10K and up units. That probably says more about them not doing a very good job with their projector room setup, but that's not really surprising given that they make more selling a big TV than they would selling the Panasonic.

Peace,
-chasfs (http://chasfs.com)

Thanks, Hyrax. I personally do not want to get rid of the 57 inch RPTV, but the significant other won't let me put it anywhere other than the HT room. So, when I get the projector, I'm going to have to buy some type of thin TV, probably plasma (?), that can be hidden in a piece of furniture of some kind. I think what's going to happen is that I'm going to wait until I have the money (still a few months off) and then decide how much I have to spend and what the projector "landscape" looks like at that time. I still think, though, that even months from now the 900 and 710 will be on my short list. Someone also recommended asking for volunteers to see these projectors. I've seen the 900, but perhaps I could get another view of that and then see the 710 (and whatever else is on my short list). That might also help clarify my decision.

ctviggen where do you live? You are more then welcome to see my 710 in action if you live anywhere near Phoenix.

Dale

Well add me to the list, today I was unable to start mine after many attempts. What bugs me is that I was under the impression that all the May units were fixed... guess not mine. I will be calling Jason in the morning to see about getting it exchanged.

ABR - welcome to the wonderful world of Samung, a world of endless calls to a responsive team of professional customer service agents armed with the latest data on replacement parts and complete units.

Seriously though I wish you the best of luck in dealing with these clowns. Samsung has the worst customer suport of any company I have ever dealt with, often have little or wrong information, and two of them who I currently deal with have responded at some point in our numerous conversations in a manner I would describe as snippy.

Just wanted to update the community... I had my projector sent to samsung that ups picked up June 30th and delivered it to samsung July 6th. I just got it back the 17th. I marked one of the front balancing pegs to see if I was geting a new projector or not (probably could have written the serial) to see what I would be getting back. They sent me another projector. Oddly enough this one had 100 hrs on the lamp (mine had 750) but it worked beautifully out of the box. I also noticed that I barely had make adjustments to the colors. My previous pj seemed to tilt towards the green side. Anyway, happy so far. One thing I did notice is that when I balance the geometry for the screen with my digital set box (my cable) and then switch to my dvd player the geometry changes. I've got the pj on one of those wall mounted tv stands.
Denny

Add my 710 to the list of startup failures. Back in May, my unit spontaneously died and after obtaining the tech manual I took it apart to see if a fuse had blown or something. I didn't notice anything amiss and when I put it all back together, it started right up.

Then, 3 days ago I got the solid/blinking blue lights and no image. Restarted, got the pallette issue. 2 days ago, it started fine but with the pallette issue. An hour after that, it just died mid-xbox360 gaming.

It really sucks, but Jason and AVS have stepped up and hopefully an RMA is on the way directly with a replacement not far behind.

After over 350hrs, my 710ae has begun to have the classic problems mentioned in this thread. My machine was made in Feb 2006. Anyone with some experience with Samsung customer service able to suggest what # to call and what dept to ask for?

Symneter

sym - call 800-634-8770

They are supposed to have some units in currently. Call them often- every time I call it's a different story- first they have a replacement projector for me - then they don't - Maybe you'll be lucky and hit it at the right time.

Good luck - you will need it dealing with these clowns.


(PS - no disrespect to clowns - I recieved 5 IM's from graduates of Clown College
and I am now legally required to swear that state licensed Clowns could
indeed do a better job of customer service than Samsung)

Thanks Emailist,

I got right through and 15 minutes later they are telling me they are sending me a new one. I asked if they had any in inventory right now and they said "oh yeah".
We will see.

Symneter

Just a quick update for anyone reading this thread anymore. I did get a new 710ae last week. July 2006 (R) mfg date. 15hrs, all is well. The transaction itself, from initial call, to final delivery went rather smooth. I hope that others are experiencing the same these days as Samsung learns how to handle this.

Symneter

Just a quick update for anyone reading this thread anymore. I did get a new 710ae last week. July 2006 (R) mfg date. 15hrs, all is well. The transaction itself, from initial call, to final delivery went rather smooth. I hope that others are experiencing the same these days as Samsung learns how to handle this.

Symneter


I am following your footsteps and will be getting a July 2006 [R] replacement unit as well. But in my case this will be my 3rd Samsung projector. The previous two suffered from the startup problem.

I hope the third time is a charm. If this one fails as well I'll be asking for a refund.

My unit was made on october 2005. Does anybody have the same build date and experienced the start up problem?


Add me to this group that I would rather not be a part of. My Samsung died on me. Less than 10 movies watched! Turned the power on, listened to the lamp try to kick on, and just watched the flashing blue light for 20 minutes. No matter what I did or how many times I tried to restart it, cut power to it, unplug cables, etc..., it would not fire up. My production date was October 2005 as well. Very frustrating.
:mad:

Has anyone had a July 2006 build yet that failed?

Dale

I have a July 2006 build and everything is fine so far. I did notice though that sometimes the projector fires the bulb up later in the startup cycle. For example, once I hit power-on, the bulb usually kicks on in around 6-8 seconds. Sometimes though it is 10-15 seconds. It always fires though.

I wonder if they added some more "smarts" to the July unit for better bulb startup.

I am following your footsteps and will be getting a July 2006 [R] replacement unit as well.

STATUS CHANGE: I tried to get verification from Samsung that the 3rd unit I was about to receive from them was actually "fixed" and their reply made me believe that they are still in denial about the startup problem (or at least their customer support people are not yet informed). I basically asked them if they could guarantee that the July-06 manufactured units are "free" of startup problems and they couldn't.

In view of this I was offered the option for a refund which I took.

But this presents a new problem. Having gotten used to the excellent picture quality of this PJ the question is what to replace it with. What can you buy in the 3K-4K range that is of equal picture quality minus the problems?

(I'll start a new thread on this Q).

Street Price - Marantz VP8600.

But this presents a new problem. Having gotten used to the excellent picture quality of this PJ the question is what to replace it with. What can you buy in the 3K-4K range that is of equal picture quality minus the problems?
Well, I was all set to get a H710 last May, but when I heard about the startup ptoblems, I decided to get a BenQ 8720.

AVS sells the BenQ, so talk to Jason.

Ready2Buy - sorry to loose you from the H710 club :(

Consumer Reports (http://www.consumerreports.org/cro/electronics-computers/tvs/front-projectors/reports/ratings/index.htm) has made the choice of your next projector easy. Your next projector will be an Optoma HD72 (81 points) handily beating out the H710 (66 points). Don't even consider the BenQ 8720. It came DFL at 58 points :eek:

Good luck in whatever you choose and I look forward to reading your comparison report.

Brent

Ready2Buy - sorry to loose you from the H710 club :(

Consumer Reports (http://www.consumerreports.org/cro/electronics-computers/tvs/front-projectors/reports/ratings/index.htm) has made the choice of your next projector easy. Your next projector will be an Optoma HD72 (81 points) handily beating out the H710 (66 points). Don't even consider the BenQ 8720. It came DFL at 58 points :eek:

Good luck in whatever you choose and I look forward to reading your comparison report.

Brent


Hi Brent,

Very interesting report but I am highly suspicious of the results. For example the Optoma HD72 is listed as outranking the Samsung SPH710AE in HD picture quality. That conclusion alone makes me wonder if this review/ranking is to be taken seriously. I am also surprised the BenQ 8720 came in dead last.

In either case the HD72 would not work in my HT room because of its throw distance. (Shooting a 120" diag. image from 18 feet back on wall-mount shelf is not possible with the HD72).

John

John I would wait on the HC5000 or the Sony Pearl. Sorry about your 710. To bad it did not last a little longer until the next crop of 1080P comes out.

Dale

John I would wait on the HC5000 or the Sony Pearl. Sorry about your 710. To bad it did not last a little longer until the next crop of 1080P comes out.

Dale

Dale,

No problem. Stuff like this happens in the electronics world. I just lost confidence and patience in the Samsung. And I gave them every opportunity.

How long do you think before the HC5000 or Sony Pearl make their appearance?

John

I would say they will both be out in less then 2 months. If I was you I would have done the same with the 710. I seen your other post and the 8720 should be close, maybe even better other than quality out of the box then the 710. Out of all the post on it there is only a couple that complained is stead of the many on the 710. If you end up buying it make sure to buy it from a dealer that has a 30 day return policy. Hell call up one of the AVS guys and see what they can do for you. They stand behind what they sell and if you are not happy with your purchase I am sure they would let you trade it out with something else.

Dale

Very interesting report but I am highly suspicious of the results. Agreed. I just posted the link for entertainment value. The 8720 was many more $$ when I purchased the H710. However, at current prices that is what I would take a serious look at in your position.

FWIW, my repaired H710 has been flawless, to the point that I don't really think about whether or not it is going to start any more. Just kicking back and enjoying watching some movies. At 100 hrs now but I guess this is too soon to be sure that totally out of the woods.

Brent

Im at 350 hrs since ive got a replacement :D . No problems at all. The picture is just to good for it not to be #1 in its price range.

Just a quick update for anyone reading this thread anymore. I did get a new 710ae last week. July 2006 (R) mfg date. 15hrs, all is well. The transaction itself, from initial call, to final delivery went rather smooth. I hope that others are experiencing the same these days as Samsung learns how to handle this.

Symneter

Here is an update to this. After some 30hrs on this replacement projector, I was tweaking the mount for a better fit of the image on the screen. During this session I noticed a perfectly straight vertical line on the right side of the image. It is approximately 6" to 7" to the left of the image edge on a 92" diagonal screen. This line is present both with HD and DVD sources, as well as with the internal test patterns. It appears to me to be a perfect line of dead pixels.

I called Samsung CS and they have decided, without hesitation to exchange this one. I remain patient with this whole thing because the picture is so good. I am not willing to settle or less.

Symneter

Updated info on the latest in the Samsung 710 saga, the official word from Customer Service is that "they have replacement units available but they are all currently stuck in QC with no estimated ETA". So it looks like Samsung knows there is a problem and they aren't sending them out until they are sure everything is fixed. I'm giving them another week before I get a refund.

I purchased mine back at the end of May and got a 5/2006 unit. It worked great up until 40hrs on the lamp and then started all the problems we've all had, I limped through it for the next two months because I could just turn the unit off and back on and it would always fire up, then it stopped. Luckily, when I finally called in (after getting it to fire up after an hour of turning it off and on, reseating the lamp, etc) it was the 90th day (whew).

I called and Greg told me they would repair my unit and email me a UPS sticker to print out. No email for 2 days so I called back and got Mike. Mike actually knew what he was doing and fixed my order because it wasn't a repair, it should be a brand new replacement unit. The next day UPS comes by and they have two labels, one for Far East something and the other for CVE, CVE was the newest label in their system so I picked that one (luckily it was the correct one).

Next day I call and I get another person, I ask for Mike, but Mike doesn't work in that department anymore (great). She asks for my Tracking number which is at home of course, so I leave work early to get home in time to call, wait forever and then the different guy I get says, yep, it's in the system, everything looks good, unit should be shipping.

Couple days go by and I call to get the Tracking number for my unit that should have shipped already. It hasn't, they received my unit but don't know why the new one hasn't shipped out, they'll check and call me. No call, so I call them, now it's stuck in QC. Been that way for a week now.

If the picture quality wasn't so dang good I would have bailed on these yahoos a long time ago...maybe I should, but for now I'm holding out, we'll see how long my patience lasts.

oh, and good thing I'm able to borrow a PJ for this weekend, no PJ for the Ohio State vs. Texas game this weekend would have PISSED me off!

Well, color me pissed. I don't have a startup problem per se, however, my 710 likes to shut its lamp off now. Has anyone else had this problem and is there a known fix? It isn't overheating, the lamp just turns off. Would a new lamp solve this problem? I'm hosting a home theater meet next Saturday and if this thing isn't working then, I'm going to rip it off of my ceiling, throw it off of the bridge, get in my car, get on the highway, and then run over whatever pieces are left. Only because of the lousy timing, though.

Any ideas?

Thanks,
George

George try this

http://www.avsforum.com/avs-vb/showthread.php?p=8391405#post8391405

Thanks Brad,

I replied in the other thread. I'll keep this thread updated if that is what the problem is so people's fear can be alleviated.

George

I am waiting for a new unit as well. I called on thursday and they say the unit was ordered on august the 28th, this is after a month's wait and several calls because the people from New Jersey who I returned the bad unit to had not contacted the departament that orders the thing. Samsung, you will never get me again. Like someone mentioned before, Only because the unit looks so good and the price is so great would I go through this ordeal.

As promised, here's an update...

Yes, a new lamp solved my problem so everything is well. That is a HUGE weight off of my shoulders.

I am waiting for a new unit as well. I called on thursday and they say the unit was ordered on august the 28th, this is after a month's wait and several calls because the people from New Jersey who I returned the bad unit to had not contacted the departament that orders the thing. Samsung, you will never get me again. Like someone mentioned before, Only because the unit looks so good and the price is so great would I go through this ordeal.


luismanrara, did you get your unit back yet? Mine is being picked up today, but I would rather not send it yet if there is a hold up on new ones being sent out.

Symneter

Mine started having startup problems over the weekend with 77 hours on it. Samsung is exchanging it but I was told it would probably be a few weeks before they had replacements to send out.

luismanrara, did you get your unit back yet? Mine is being picked up today, but I would rather not send it yet if there is a hold up on new ones being sent out.

Symneter

I received a new unit last week and doing fine.

I need to send mine back too, could anyone help me with an email adress of someone at Samsung US that I can talk to about warranty on my 710AE?

The reason I want an email adress and not a phone number is that I´m located in Sweden and would be much more comfortable emailing than talking directly to someone in English.

Please help me with this I would really really appriciate it..


Thanks

My 710 has been stricken with the dread startup issue :( The bulb lights up only sporadically. I've had to revert to my backup AE900 on several occasions. Any recommendations on what I should do at this point? I bought this from Jason at AVS about 6 months ago. This is so sad...

My 710 has been stricken with the dread startup issue :( The bulb lights up only sporadically. I've had to revert to my backup AE900 on several occasions. Any recommendations on what I should do at this point? I bought this from Jason at AVS about 6 months ago. This is so sad...

I know for myself and a few others the bulb was the problem. Mine ran fine until 900hrs approx. then the it would start for a few seconds and then the bulb would go out. I replaced it 220 hrs ago with no problems. If you have a spare bulb you may try it and see if thats the problem.

Brad

How many hours on your 710? I agree that it might just be a bulb replacement issue.

If it is a lamp at least you can buy them very cheap. :)

Dale

How many hours on your 710? I agree that it might just be a bulb replacement issue.

Only about 150 hours. I guess I'll give the guys at AVS a call and try to get this thing fixed.

Azjetski: where can I get cheap lamps?

http://www.samsungparts.com/part_detail.asp?catalog%5Fname=Parts+and+Accessories&category%5Fname=&product%5Fid=BP96%2D01551A

Well, the price was just too incredible, and the manufacture date was 7/06, so, at least I'm hoping that this unit will not have the start up problems.

I'll probably cry a bit, but I'm going to sell the old Sony G70 and Vigatek......

I could not find anywhere that listed a definitive date afterwhich the units are supposed to be free of defect, but people here seem to have zeroed in on 7/06 and thereafter being safe.

Anyone have a unit from 7/06 fail this way?

(BTW, thanks for posting the link to samsung for spare bulbs, ordered one right away, that way, its on the shelf if I need it....)

Alex Lipowich

But for the start-up problem (which hopefully is fixed), this is an exceptionally good-looking projector -- enjoy.

As for dates mine is 10/05 so I must of gotten a good one. I didnt get it until 02/06. Lucky for its been trouble free.

Brad

Are there still problems with this one ?

I'm about to buy one, is there any hint on what manufactoringdates that will work ?

And if someone could PM me where to buy one cheap :-)

The latest batch are Sept, 2006 builds. No idea if they are "fixed". I just got mine as a replacement from Samsung on Friday.

Mine (sept 2006) have 200 hours and still works great...

Well, I'm sad to report that my 710 (Feb 2006 ~200 hours) finally bit the dust (it won't start up anymore). It was a slow death though, it got progressively worse (starting up once every 15 or 20 attempts) until the other night it wouldn't start at all (I tried for an hour). I had just picked up a PS3 and Wii, so it was a double whammy! What's worse is that I just sold my AE900 a few weeks ago, so I'm completely projectorless! I don't have a TV either so I'm SOL!! I just contacted AVS and hope to get it replaced soon. Sigh. I love this projector. All of you out there who had defective units that were replaced, how have your units been working since?

Hello,
I am trying to decide between Samsung H710AE and Optoma HD7100, though this common start-up problem is scaring me off the Samsung.
One question:
Does H710AE have a darkchip 3 or darkchip 2 DLP inside? The specification says DLP™ HD2+ DMD from which i don't know darkchip 2 or 3 is meant?

Thanks, Ramin

Hello,
I am trying to decide between Samsung H710AE and Optoma HD7100, though this frequent start-up issue is scaring me off Samsung. ONe question:
Does H710AE have a darkchip 3 or darkchip 2 DLP inside? The specification says DLP™ HD2+ DMD from which i don't know darkchip 2 or 3 is meant?

Thanks, Ramin
The H710 is not DC3. I expect that the reason this thread has died is that the problem has been solved.

Glenn

If the start-up issue is fixed, I would far and away chose the H710AE. The color accuracy and resolution of the H710AE gives it an ability to resolve detail that really makes it the next best thing to a 1080p.

Resolution-wise, it is a 720p projector so should be like any other 720p projector, right? Color accuracy is something i would care a lot as i would want to watch my photographs using the projector. However, i thought, color accuracy should be optimzed by calibrating the projector. How much difference would be observable after making calibrations?

I have read very positive reviews on the Samsung that is why it is very tempting and i am still thinking about it.



If the start-up issue is fixed, I would far and away chose the H710AE. The color accuracy and resolution of the H710AE gives it an ability to resolve detail that really makes it the next best thing to a 1080p.

I have read very positive reviews on the Samsung that is why it is very tempting and i am still thinking about it.

And I assure you, my dear compatriot, that it is a very, very good display !

I contacted Legend and asked them about the manufacturing date of his Samasungs. He replied bakc and they are dated 2005 which means before the fixes were made. He said he has sold about 30 of these projectos and none have so far had any problem and that there is a two-year warranty on these projectos.
He is selling them for $2200. I am wondering if there is a risk in buying a 2005 unit? I can not afford anything above $2500.

I am wondering if the newer units come with a newer firmware and if so, whether one can upgrade the firmware version.

Ramin

I think the fix involves more than firmware.

I do have to say that at that price, this appears to be a much better projector (assuming a light controlled room) than the competition. At a price of 3.5k (for instance), then I have to wonder whether to spend a bit more and get a 1080p. I'd probably go the 1080p route.

I do also think it is a good deal for its price. However, comparing to Optoma HD7100, it is a tough choice since both have got very positive reviews (though Samsung is ahead in that sense). However, HD7100 has got a darckchip 3 inside which makes it very appealing and it can be purchased at about the same price now. Its main drawback for me is its short-throw lens.

Choosing one over the other is a tough decision.


I do have to say that at that price, this appears to be a much better projector (assuming a light controlled room) than the competition. At a price of 3.5k (for instance), then I have to wonder whether to spend a bit more and get a 1080p. I'd probably go the 1080p route.

I found the 710 listed on the registration page by clicking the three boxes with Professional Products, Large Format Display, & SPH710AE is at the bottom of the list in box 3.

Just wanted to update everyone that I'm now at >1300 hours on my early-build H710AE and still loving this projector. While I have a replacement bulb at the ready, I am still on the original lamp. Projector prices certainly have fallen, but I remain in love with the color accuracy of this PJ.

I am glad you are getting some life out of you lamp.

I have 1650 hrs and and I have replaced the lamp 2 times. The first 905hrs and the second 651hrs now about 100hrs on the 3rd. The good new is the lamps are cheap and the projector still brings a smile :D to my face.

I hope they come out with a 1080p Sammy soon.

Brad

Bradh, how much did you pay for he bulbs, if you don't mind my asking?

Jim

I paid $181 samsungparts.com I just looked and there are now $288. I guess I should have bought a few more.

Brad

Bradh

When your bulbs get bad does the projector just turn off after a few minuets or
do they just give a much dimmer image. Mine seems bright enough but at 750
hours just started turning off with the bulb light blinking.

Gary O.

Gary

It just turns off after a few minutes. It will fire back up but goes out again and again. Thats when I replace the bulb.

Brad

Bradh

Thanks so much. I will replace the bulb. You have saved me a lot of [on hold] time
at customer service.

Gary

Keep us posted.

Brad

Bradh

Thanks so much. I will replace the bulb. You have saved me a lot of [on hold] time
at customer service.
How long have you had your PJ?...any other problems??
Warren

Warren

I bought the PJ in March of 2006. It died in August 2006. Samsung replaced it with a new
unit that has run perfect until 2 weeks ago, dead bulb. I have replaced the bulb and the PJ is once agin working most excelent. While waiting for the bulp I got a 57" Mitsubishi 1080P DLP rear screen projetor TV. It's nice but for HD on the big screen the H710 is soooo
much more fun!

Gary O.

Anyone know why Samsung discontinued the old bulb and replaced it with a new part number? The old one was this:

BP96-01551A

This is now replaced by another number at samsungparts.com (significantly more expensive, $312, vs. ~$180, as noted in a post above). I'm wondering if anyone knows whether there are differences between the two bulbs (in terms of operating characteristics or expected bulb life).

I'm still on my original bulb, >1500 hours, with one of the previous (cheaper) replacements at the ready. BTW, I still love my projector.

KK

Warren

I bought the PJ in March of 2006. It died in August 2006. Samsung replaced it with a new
unit that has run perfect until 2 weeks ago, dead bulb. I have replaced the bulb and the PJ is once agin working most excelent. While waiting for the bulp I got a 57" Mitsubishi 1080P DLP rear screen projetor TV. It's nice but for HD on the big screen the H710 is soooo
much more fun!

Gary O.
Thanks Gary,
I'm going to take the plunge and get a sammy..a new one with a warranty...as I liken it to cars that are recalled due to problems. They are fixed and all is "usually" well. In all my research I've found that if it wasn't for AVS and their efforts the problems would have lasted longer. Word from Samsung is that their old inventory is gone, so I hope to get a trouble free "new" unit. I can't wait to see the unit in action as all the reviews I've read say about the same thing and it makes me wanna drool! :D

Yes - after 150 hrs my Feb06 H710 experienced the dreaded startup failure. I thought about running the blazes out of it last summer (when all the problems first started surfacing on this forum), but I was foolish enough to wait unit my home theater was complete and hope I'd be one of the lucky ones with no problems -- or if I did have problems, hope that I could resolve through the dealer or Samsung would get their act together by that time. Well, it's six months later and I've been lucky all right...

No - the dealer will not help resolve the problem.

Yes - I spent literally hours on the phone with Samsung over the last 2 weeks. A sample of quotes:

TV/DLP support (1-800-SAMSUNG): "We have no record of issues with these units. Let me research...[on hold] ...We don't support these projectors. No, I don't know who you need to talk to...wait here it is, call the Pro AV support line"

Pro AV (1-800-634-8770): "Pro AV only handles plasmas - you'll need to go through TV's".

TV/DLP - "No we don't support these units. Let me research ...[on hold] OK, I've been told to process this as a TV. We'll need to set up a service call to your house. No wait a minute, on these units, you'll need to send in to Far East Service Corp. for repair.... wait, actually these are handled via exchange rather than repair. No we can't refund or exchange for a new unit -- you will get a refurbished unit. We will send an e-label to your email address."

After 5 business days of waiting and still no e-label, called to check status and was told that exchanges are handled through Executive Customer Relations (ECR - 1-800-522-7341).

ECR - "It normally takes a couple days but I will personally walk over to the BOC desk to approve the RMA ...[on hold] ...the girl that approves RMA's has been out for a few days - she's in now, but away from her desk. I left a note and will personally walk through to the e-label desk. The e-label should go out today (Friday)"


The following Monday --

ECR -"I have a note on your file that the label should have gone out last Friday. The e-labels are sent out batch, not individually - you should get it today (Monday) since it didn't go out Friday."


Tuesday --

ECR - "We had a power failure yesterday and everyone went home - that may be why the e-label didn't go out. I will check on it ...[on hold] ... the girl that processes e-labels is away from her desk but I left a note. It should go out today. No you can't call her directly. No there is no other individual in the organization that processes e-labels."



Unbelievable. Samsung is either completely incompetent or else their customer service business model is founded on deception.

I made my first call to Samsung "customer service" on August 22, 2006 and was authorized to receive a refund.

I received the refund on December 28, 2006.

No further comment is necessary.

Same as Kevin. Called on refund after 3 units and was approved on a refund on 11-1-06 finally got it on 2-19-07

Dale

I talked to Samsung today and they said nobody is getting refunds. Which we all know is BS. I'm calling another dept tomorrow to see if I can get anywhere. A friend of mine's 2nd one crapped out 2 weeks ago and they offered him a refund, which he took.

My fourth unit is on the way :rolleyes:

I never see a cie like this and I'm in HT since 15 years !

And I live in Canada then all is more complicated. Although there was a paper of guarantee in the projector's box where it was written there that when one buys the product in the USA Samsung Canada honours the guarantee and vice versa, Samsung Canada is unable they do absolutely not want offering the service for the projector to me.

Moreover, they now refuses to give the service to the distributor (in my case AVScience). It is the consumer who must communicate directly with them and it is the hell as several already mentioned.

It is incredible which Mr. Joe Kane associated his name with this band of inefficient !

I thought that it was in sign of quality. :mad:

Quote Brian Corr:

"A friend of mine's 2nd one crapped out 2 weeks ago and they offered him a refund, which he took."

They don't want to refunding me so, Brian Corr, I realy like to know how and with who your friend succeeded in being made refund ???

Trust me never, never again Samsung.

Update: Received an automated call from UPS this morning to expect a pick-up today for a package delivery to Samsung. This with no notification received from Samsung, mind you -- no email, no call, no e-label, no RMA#, nothing. The question is - will UPS accept the package without this information? We shall see.

If so, it appears I can now look forward to receiving one of someone else's recycled garbage units. We ought to start recording serial numbers to see how many places one projector travels through this endless mill of exchanges.

Update: Received an automated call from UPS this morning to expect a pick-up today for a package delivery to Samsung. This with no notification received from Samsung, mind you -- no email, no call, no e-label, no RMA#, nothing. The question is - will UPS accept the package without this information? We shall see.

If so, it appears I can now look forward to receiving one of someone else's recycled garbage units. We ought to start recording serial numbers to see how many places one projector travels through this endless mill of exchanges.


They seem to do that everytime. They say they will email you a shipping label and low and behold while you are waiting for it UPS is at your house for a pickup.

They should have give you a referance number when you made your call you have to write that number on that box. Also you should see it on your tracking receipt that UPS will give you.

Good luck it is very aggrevating dealing with these A$$holes. :mad: And I also agree I will never buy Samsung again.

Dale

I was also tempted to buy one Samsung/ I guess I was lucky enough to find a good deal on another projector and preferred not to take the risk on Samsung! I see what people are experiencing here!

Ramin

I made my first call to Samsung "customer service" on August 22, 2006 and was authorized to receive a refund.

I received the refund on December 28, 2006.

No further comment is necessary.

Kevin, I sent you a PM but you can ignore it. This answers my question.

This whole thing really is too bad because as far as PQ for a 720p display device, this projector could not be beat.

This whole thing really is too bad because as far as PQ for a 720p display device, this projector could not be beat.

I agree. On one hand I hope to finally get a functionally reliable replacement because the H710 fits my setup ideally. On the other, given the track record of exchanges, I'd almost be as happy to receive a DOA unit if that were enough to trigger a refund from Samsung -- just so I can move on to something else.

Resolution-wise, it is a 720p projector so should be like any other 720p projector, right? Color accuracy is something i would care a lot as i would want to watch my photographs using the projector. However, i thought, color accuracy should be optimzed by calibrating the projector. How much difference would be observable after making calibrations?

I have read very positive reviews on the Samsung that is why it is very tempting and i am still thinking about it.

[COLOR=Yellow]I have a new Samsung coming straight from Samsung that I can sell you at a good price. The scope with Samsung is if it does not come from Bolingbrook, Il it is more than likely coming from EAS in Jersey and that is where they take the returns try to fix them and send them out again. I heard this directly from Samsung. If interested let me know. I cant mention price here because that is against policy. I will take paypal and gaurantee it is a new manufacturing date and new product. If it means anyrthing to you I have 52 positive on my ebay selling account and no negaitive. Ebay user name bingoisyour name. Also, I just put it on Videogon. Look up videogon in your broswers search. I have an ad under dlp projectors.

Update: Received an automated call from UPS this morning to expect a pick-up today for a package delivery to Samsung. This with no notification received from Samsung, mind you -- no email, no call, no e-label, no RMA#, nothing. The question is - will UPS accept the package without this information? We shall see.

If so, it appears I can now look forward to receiving one of someone else's recycled garbage units. We ought to start recording serial numbers to see how many places one projector travels through this endless mill of exchanges.
Yes, that does seem to be what happens. I was told by Samsung customer service that I'd receive an e-label, and suddenly one day UPS is calling to announce that they will be out for a pick up. I had no label or previous notice. However, the good news is UPS leaves a notice that they will return the next day. All I had to do was leave the packaged unit on the porch and they picked it up, put the address label on it and left a receipt with a tracking number. It took 5 days to get to NJ from Florida, but they sent the replacement 2 day air and it came overnight. The replacement is a refurb, but it works beautifully...so far. I've posted this comment on another thread but I'll say it again. If it doesn't keep working, I'll become Samsungs new "best friend." They will hear from me til they wish they had never started selling this beast.

One amusing sidenote. I called Far East to ask to speak to a service tech. I wanted to see if someone would actually say what is wrong with these units. The very Asian sounding lady who answered the phone said, "sorry they are not allowed to talk to customer." Hmmmm....

Yes, that does seem to be what happens. I was told by Samsung customer service that I'd receive an e-label, and suddenly one day UPS is calling to announce that they will be out for a pick up. I had no label or previous notice. However, the good news is UPS leaves a notice that they will return the next day. All I had to do was leave the packaged unit on the porch and they picked it up, put the address label on it and left a receipt with a tracking number. It took 5 days to get to NJ from Florida, but they sent the replacement 2 day air and it came overnight. The replacement is a refurb, but it works beautifully...so far. I've posted this comment on another thread but I'll say it again. If it doesn't keep working, I'll become Samsungs new "best friend." They will hear from me til they wish they had never started selling this beast.

One amusing sidenote. I called Far East to ask to speak to a service tech. I wanted to see if someone would actually say what is wrong with these units. The very Asian sounding lady who answered the phone said, "sorry they are not allowed to talk to customer." Hmmmm....

Did anyone inform you by phone or email when the replacement was shipped so that you could track, or did it arrive unannounced at your door like the original pickup?

UPS did pick up my projector as promised on Wed and their tracking confirmed it was received by Far East yesterday. I too called Far East to check on the status of the replacement shipment. I spoke with the same lady (most likely) and she said I would need to call 1-800-SAMSUNG. She was very polite but basically said she could not provide any information. I told her that I understood there have been several individuals who have gone through multiple replacements with the same startup problem and asked her if the issue has finally and definitively been resolved yet. She basically said that she could not answer to that other than saying that any refurbished unit that ships out of Far East is in working order.

Interestingly I was given the tel. number for Far East by a Samsung cust. service rep. several days earlier -- funny that they give out a number to a location that's not supposed to answer customer service inquiries. :rolleyes:

Anyway, I called Samsung and all they could tell me was that the replacement should be sent out within 7-14 business days - no further specifics.

Did anyone inform you by phone or email when the replacement was shipped so that you could track, or did it arrive unannounced at your door like the original pickup?

UPS did pick up my projector as promised on Wed and their tracking confirmed it was received by Far East yesterday. I too called Far East to check on the status of the replacement shipment. I spoke with the same lady (most likely) and she said I would need to call 1-800-SAMSUNG. She was very polite but basically said she could not provide any information. I told her that I understood there have been several individuals who have gone through multiple replacements with the same startup problem and asked her if the issue has finally and definitively been resolved yet. She basically said that she could not answer to that other than saying that any refurbished unit that ships out of Far East is in working order.

Interestingly I was given the tel. number for Far East by a Samsung cust. service rep. several days earlier -- funny that they give out a number to a location that's not supposed to answer customer service inquiries. :rolleyes:

Anyway, I called Samsung and all they could tell me was that the replacement should be sent out within 7-14 business days - no further specifics.
I had been calling Samsung almost daily from the time that my pj was picked up asking if I would have some information concerning ship date and the guy said that he did not yet have a UPS tracking number for the out-shipment, but that they did show that my old pj had been received and that I should just call back to check for the outgoing tracking number. This was on 2/21/07. I asked him, "so you are saying I should just call and annoy you every day until I have a tracking number?" and he said yes. So as fate would have it, I called again the next day (2/22/07) and they had the tracking number and told me it had shipped that morning 2-day air and would be delivered the next day. It was. I had to go pick it up because there was no one home to sign at delivery time. The whole process took 2 weeks. I sent the old pj out on Monday 2/12 and the replacement arrived 2/23. Probably would have been 1 or 2 days quicker except for the slowdown caused by a bad weather delay on the way up to NJ from FL. It was scheduled for delivery in NJ on 2/14, but didn't actually get scanned received until 2/16.

Well, surprisingly UPS dropped off a refurb unit yesterday -- very quick turnaround I must say, in credit to Far East Service Corp.

The good news is it starts up without problems (so far). The bad news is that the focus is not nearly as crisp as my original unit. So much so it that it is definitely noticeable while sitting at my viewing distance of 12 ft away ( 82 inch wide screen) especially when viewing text. I've reviewed the posts and saw discussion of chromatic aberration caused by the lens and I believe this may be the culprit. Please see the attached images.

In image 1, the "DVI" text is much fuzzier than my original projector showed. When getting close to the screen I see what looks like magenta ringing around the letters. In images 2 and 3, the internal test grid pattern shows a clear separation of magenta and green lines from the white lines, almost like misconvergence on CRTs. Would this be caused by a poor quality lens? Can anyone say if this is typical of H710 units (in other words did I happen to get extremely lucky regarding lens quality with my first unit)?

Any insight would be appreciated. I am trying to decide whether to ask for another replacement in hopes of getting a better focusing unit. By the way, the refurb unit is an Oct05, while my original was a Feb06.

Thanks,

Randy

Randy I returned 3 710s for that exact reason just could not get a crisp focus and chromatic aberration was real bad. I would have to say my first one was the best also.

Dale

An update for those who have been following--

Called Samsung this morning and spoke with the first customer service rep throughout this entire experience who was both helpful and knowledgeable of the process. He immediately issued a transaction no. for another exchange due to the poor focus issue. I told him I'd be happy to get my original unit back (good focus) as long as the startup issues were fully resolved -- he said he would forward that information to the tech service group. He also told me that Samsung has an online self tracking service at www.samsungsupport.com. Sure enough, I entered my new transaction no. and all my information appeared with fields available for listing status updates (shipping dates, etc.). I must say that if this were my first service call to Samsung, I would have no reason to complain.

I followed up by calling Far East and speaking with a tech person who offered to watch my transaction and try to get me back my original unit with the color wheel/startup issues fully repaired. I told him I'd also accept another unit if it had equivalent focus as my original unit with an absence of chormatic aberration and startup issues. He was very friendly and accomodating and followed up with a confirmation email.

Perhaps Samsung is providing better service on my second exchange in the hopes that they can still satisfy me with a replacement rather than a refund?

Congratulate me folks !!! no no no I didnt just recieve shipment of a new JVC RS1. No, I just joined the sammy h710 no startup club. I had always had the col.or wheel issue but I didnt think it was that big of a concern but after about 3 month I started to encounter the startup issue. Tech support has been contacted and I am waiting for instruction on how to get my replacement :(

Congratulate me folks !!! no no no I didnt just recieve shipment of a new JVC RS1. No, I just joined the sammy h710 no startup club. I had always had the col.or wheel issue but I didnt think it was that big of a concern but after about 3 month I started to encounter the startup issue. Tech support has been contacted and I am waiting for instruction on how to get my replacement :(

Well, I can tell you how...read the threads before this and you'll know. If they have told you that they will exchange it, be ready. You'll probably get a "surprise" call from UPS announcing that they will be out to pick up your old PJ and it won't be packed yet, because you were waiting for info. So pack it up now and be ready. All you do is leave it on the porch and they will pick it up and take it from there leaving you with a receipt and a tracking number. They will then send your replacement 2 day air, and life will be good until it craps out again!!! Hopefully not, I'm holding my breath, my replacement has been working beautifully for 2 weeks...we'll see how it goes. Good luck, and get that thing packed and ready. You won't get any warning from Samsung or UPS until the day they are due to pick up.

My hope of Samsung CS finally being on track was short-lived.

On Mar 8, UPS picked up my 2nd unit. On the previous (first) exchange, the replacement was shipped out the next day, so on Mar 9 I called the service center (Far East) to check on the status of the second replacement (3rd unit - which I was told would be my original unit with color wheel/startup defects repaired). The service center said that they were waiting for Samsung CS to provide the order number to ship out the replacement.

On Mar 12, I called Samsung CS to check on the status of the order number and after being placed on hold for about 5 minutes was told that the wrong unit (the 2nd unit that I had just sent in) was mistakenly being sent back to my house by CVE (a different service center) and that Samsung would issue another call tag on that unit and send me a new unit rather than a refurbished one.

I told the CS rep that his information did not align with what I was told by the service center (and, by the way, Far East - not CVE was where the return was sent). He replied- "oh yeah, I meant Far East" and put me on hold again to check on it further. He returned to say that I would be getting two units shipped to my house -- the 2nd unit and 3rd unit (which remember is the 1st unit repaired) and that a call tag would be issued for me to return the 2nd unit. He said I should call the service center the next day for tracking info.

Well - rather than waiting a day, I called the service center back immediately and was told that (a) -- no, the 2nd unit was not shipped back to me and (b) -- the 3rd unit (1st, repaired) was ready to ship and would be sent out that day (Mar 12). I requested a tracking number, which they kindly emailed to me that evening.

Today (Mar 13) I checked the tracking number on UPS to find that the package was delivered to East Rutherford, NJ (location of the service center)!!!

I contacted the service center and they confirmed that they received the very same package from UPS that they just sent out the night before -- UPS scanned the wrong bar code which directed the package back to its place of origin!!! (Remember that this would presumably be the same box in which I sent my original unit to Far East and apparently the original shipping labels were not removed or crossed out.)

So now I have both Samsung and UPS working against me? :eek:

Far East said that they would re-ship today with a new tracking number, and that I should get the projector tomorrow.

It appears my best hope now is that UPS will mistakenly send me someone else's coveted RS1, after which I can live happily ever after... :)

That pretty much matches my experience with Samsung CS. They are clueless. They actually trasferred me to camera repair at one stage. But if you can get through to FarEast then they seem to be on the ball. The good news is that the repair FarEast did on my H710 has held up well. I think you are much better off with a repaired unit than a replacement of unknown heritage.

Strange about UPS. You would think that their system would catch the fact that the original shipping label had already "expired". I had the exact same thing happen to me once when the tracking information for some speakers showed they were going to be delivered back to the seller. In that case I called the seller and had him redirect it, I think before it even arrived back at his store. Can't remember it it was UPS or FedEx.

Brent

It has officially been a week since I opened my ticket with Samsung and I have still not heard from UPS to pick up my projector. Does it usually take this long for the RMA??

Brent -

I agree on all points. To their credit, the folks at Far East have been very responsive throughout this second exchange. Samsung CS is as you say -- truly clueless.

It has officially been a week since I opened my ticket with Samsung and I have still not heard from UPS to pick up my projector. Does it usually take this long for the RMA??

For my first exchange, UPS showed up 8 working days after the transaction was set up by Samsung -- this after daily calls to Samsung from day 5 on.

The second exchange took 4 days for UPS to pick up - with daily calls to Samsung to check status.

My advice is to call early and often.

When you fellas got your replacement projector are they always used or refurbs? and are they installed with a new lamp?

When you fellas got your replacement projector are they always used or refurbs? and are they installed with a new lamp?

Both of my replacements were used/refurbs.

I don't know if my first replacement had a new lamp or not. The hours were reset to zero, but I doubt that means anything.

I just received my second replacement yesterday. This replacement happens to be my original unit, which I requested back because of its good focus (my first replacement was returned for focus issues). BTW, thanks to Andrew at Far East for ensuring that I got back my original unit.

I requested a new bulb on my original unit, but don't believe I got one -- all the settings seem to be as they were on the projector when I first sent it in. They did replace the color wheel and possibly other components to address the startup problem.

So far so good with this repair. I am really glad to have it back and am thoroughly enjoying the picture once again.

Hopefully the fix lasts this time around -- I never again wish to repeat the near month long ordeal I've just been through with Samsung.

What's the longest that anyone's H710-AE has gone before experiencing the dreaded start-up problems? Mine is an early unit, Oct 05 build, and has yet to show even the first hint of a problem. Picture is still fabulous and it starts up quickly first time every time. At 375 hours am I over the hump and can relax now, or have some experienced the first onslaught of problems after more than that many hours?

What's the longest that anyone's H710-AE has gone before experiencing the dreaded start-up problems? Mine is an early unit, Oct 05 build, and has yet to show even the first hint of a problem. Picture is still fabulous and it starts up quickly first time every time. At 375 hours am I over the hump and can relax now, or have some experienced the first onslaught of problems after more than that many hours?
My Sammy 710 had around 450 hours when it started, or should I say "stopped starting." It was an Oct 2005 that I bought in Oct 2006. Obviously not everyone has the problem or Samsung would be in a real bind, but all of the threads here have shown the problem happening at various times. My replacement is also an Oct 2005, but working great so far.

What's the longest that anyone's H710-AE has gone before experiencing the dreaded start-up problems? Mine is an early unit, Oct 05 build, and has yet to show even the first hint of a problem. Picture is still fabulous and it starts up quickly first time every time. At 375 hours am I over the hump and can relax now, or have some experienced the first onslaught of problems after more than that many hours?

I have 1800hrs on mine no problems. Built in Oct 05. I have replaced the lamp a few times. Other than that its fine.

Brad

I replaced the original lamp at about 775 hours because it started extinguishing every couple of minutes. The second lamp has about 1400 hours on it. So I have over 2000 hours on the PJ so far. No other problems.

Since the replacement lamps are less than half the price most lamps, I didn't feel too awful bad about the premature failure of the first lamp.

Glenn