I was spring cleaning today and found my 710 service disc. I do not have a 710 anymore so if any of you current owners what it I will give you it free. :)

Dale

I was spring cleaning today and found my 710 service disc. I do not have a 710 anymore so if any of you current owners what it I will give you it free. :)

Dale

PM Sent.

Thanks.

Randy it's yours.

Dale

My Samsung has 36 hours on it. this weekend I was watching the new Bond DVD and the picture just froze. I could hear the DVD's audio progressing though. I rebooted the DVD player, but the picture remained on the screen forzen. I then rebooted the Samsung, which cleared the piture problem and I was able to view the rest of the DVD w/o any more issues. Has anyone experienced a problem like this before on the 710?

I've seen this before. I thought it was something with the projector or the DVD player. It turned out that I had accidently hit the "STILL" button on the remote that freezes the image. Just as you mentioned, the sound continued to play but the image was paused.

Try it out and see. Hit the STILL button again to continue watching.

I've seen this before. I thought it was something with the projector or the DVD player. It turned out that I had accidently hit the "STILL" button on the remote that freezes the image. Just as you mentioned, the sound continued to play but the image was paused.

Try it out and see. Hit the STILL button again to continue watching.

Thanks, Kevin I will! i had just installed 6 new United Leather theater seats and was using them for the first time with the family. I was thinking how great the picture looked then it froze. My first thought was that I had succumbed to the Samung WHAMMY.I'm hoping my 4 year old hit the button.

Just FYI if they are out of new units, they will send you a refund but it takes a while. The refund took about 2 months from when my unit (actually my second one to die) was picked up. And, yes, UPS does show with no notice.

Just FYI if they are out of new units, they will send you a refund but it takes a while. The refund took about 2 months from when my unit (actually my second one to die) was picked up. And, yes, UPS does show with no notice.

How much is the refund for? Did they ask you for your sales receipt?

In my case, Samsung required a receipt; they would not reimburse for the sale's tax but they did reimburse for the full purchase price; and I had to pay the shipping to get the unit back to them.

This was fine with me since I was only looking to get out rather than being made whole. My experience is that agreeing to such terms as part of a negotiated compromise goes a long way to getting what I really want.

People who demand a 100% refund, plus the value of their time, plus an inconvenience sur-charge, plus the cost to get a new unit, plus a free meal, etc., etc., are often disappointed.

I called last week and tried to get a refund but they said they weren't offering refunds, only replacements. I told him I wanted a refund and was tired of swapping. 3 days later, UPS showed up with a call tag. Guess it depends on their mood or the availability of refurbs.
I didn't send it back, I'm holding out until they give me a refund.

I wonder if anyone has attempted to get an upgrade to the DC3 model ??

My experience was similar to Kevin's in that they required a receipt and refunded me what I paid less sales tax.

Hello,

I live in Germany and purchased a 710 AE 3 days ago.

And guess what? I took it out of the box, hook it on , press Power, 3 seconds later "red led" "Temp" and thats it.

Then I was looking for information about this pj and found this thread!

Great!!

Mine is from Oct.2006.

I sent it to samsung germany for repairs and now i am waiting to see this wonderful picture he is maybe doing one day.


T.

Hi guys,

Just checking in to give status after several months of absence.

I just passsed the 600 hour mark on my 3rd Samsung SPH710AE unit. This is a July-2006 built. My previous two units went down quickly to the dreaded startup problem. This 3rd unit has always started right away taking less than 20 seconds everytime. I must say I am finally happy with this one but it came at the cost of "enduring" the Samsung incompetent customer service.

The plan is to keep it another year and then upgrade to one of the 2nd gen. 1080p models. I hope I get there without having to change the original lamp.

Regards to all and best of luck,

John
PS: yes it's true, the customer support at Samsung truly sucks.

Hi guys,

Just checking in to give status after several months of absence.

I just passsed the 600 hour mark on my 3rd Samsung SPH710AE unit. This is a July-2006 built. My previous two units went down quickly to the dreaded startup problem. This 3rd unit has always started right away taking less than 20 seconds everytime. I must say I am finally happy with this one but it came at the cost of "enduring" the Samsung incompetent customer service.

The plan is to keep it another year and then upgrade to one of the 2nd gen. 1080p models. I hope I get there without having to change the original lamp.

Regards to all and best of luck,

John
PS: yes it's true, the customer support at Samsung truly sucks.

I feel your pain--I am on my 2nd unit which did not last a month before it went down. I asked for a refund but they said I need to take one more replacement, which will be my 3rd unit, and have it fail before they will consider a refund. As far as Samsung CS it is by far the more fragmented, inefficient and incompetent system I have ever experienced.

I feel your pain--I am on my 2nd unit which did not last a month before it went down. I asked for a refund but they said I need to take one more replacement, which will be my 3rd unit, and have it fail before they will consider a refund. As far as Samsung CS it is by far the more fragmented, inefficient and incompetent system I have ever experienced.


Lenny that is saying it mildly. :D It is a nightmare.

Dale

I purchased my 710 on 7-70-06. It has worked without problems until last night. It powered up fine but would only display in black and white, no colors. Has anyone had a similar problem? If so, what was the cause and what is the solution?

It powered up fine but would only display in black and white, no colors.
When you say "black and white," do you mean it shows a picture with no color or that it just shows a full black or full white field?

What happens if you go into the menus and select red, green, or blue test patterns ?

I've recently started having a problem which I assume is caused by my 710 (purchased from AVS) in April 2006. Like I said, I assume it is a projector problem since it recently started flashing b&w hash when playing DVD on my Sony Blu Ray (HDMI). What's weird, is that it seems normal playing HD DVD's from my Toshiba (except the very dark scenes in Twin Towers where the cops are trapped; those all look buggy & green for some reason). Anyway, tonight I plan to switch the HD DVD HDMI cable to the BluRay and try to determine if it is a cable problem or the projector.

Receiver....Denon 4806.

When you say "black and white," do you mean it shows a picture with no color or that it just shows a full black or full white field?It shows a picture with no color. Thanx for the interest. Upon reflection I have not done enough trouble shooting. I accidentally pulled up a menu last night and it was in color. Hmmm?

False alarm. It turns out to be a loose connection. Once reseated the picture's as beautiful as ever.

Thats some good new.

Brad

False alarm here too! It turned out to be a loose DVI connection. Phew! Thank the maker!

After the third try I finally got a good unit from samsung. It really is a fantastic unit. After about a month of tweaking I can safely say that the picture has even greater shadow detail than my direct view crt and a much sharper image. It is deceiving how the letterboxes seem so gray but the blacks in the image seem as black as any I have seen in a front projector, anyone have an answer for that one ??

Also after playing with the lamp brightness and gamma settings I have found that get the most 3D and punchiness from the standard theater brightness setting and the gamma 2 preset. I dont know if there are any variations in the calibration of these units from factory but the Gamma 2 is clearly more pleasing than any of the other presets and I wonder why it was not the default. Anyone else notice this ?

Eric

Before starting, sorry for my bad english, I'm a french canadian...

Believe it or not, I just received my fourth SP-H710AE :rolleyes:

Why the fourth?

No, I am not insane.

I asked them to be refunded. They did not want because the first 2 exchanges were made before their policy of guarantee changes, i.e. before, they gave the support to the retailer and now the support is given only to the customer. they said to me that they did not have a trace of my first two exchanges :eek: and that I must send it for repair once before having right to a refunding. It's what I done.

A brief history of the nightmare with this crappy thing:

The first had a kind of discolouration line on 2 inch on top of the picture and not opening at approximately 150 hours. The second that I received never start ! The third had a perfect picture but has to cease opening at 850 hours.

This fourth unit start, youhou :rolleyes:

But :( the lens shift do not function correctly... it be "out of range" since I'm not able to scroll down enough the projected picture to fit on my screen without have to lean the projector to the bottom (the lens shift of three other be far of maximum), it there have the same type of discolouration than the first but this time it is on left side of the picture and it must have a dirtiness in the "way of light" because it there have a "spot" more pale of 10" by 3" in the bottom of the picture, visible when a dark scene is projected and on all bottom black bar when a 2:35:1 film is projected.

Samsung has really an excellent system of quality control !

Thus I must, once again, deal with their also excellent department of service to ask for a refunding.

I would have some question for those which also had to be refund:

1. How long before receiving the refund ?

2.Will they refund me the taxes ? Delivery charge for return my defective unit to them ?

3. They refunds how? By check ?

Thanks.

My refund took almost 5 months. Samsung did pay for shipping to them but they did not refund for sales tax. Reimbursement was by check.

Good luck.

My refund took almost 5 months. Samsung did pay for shipping to them but they did not refund for sales tax. Reimbursement was by check.

Good luck.

5 month ? :eek:

There is someone here to awake me ? I'm realy in a bad dream :mad:

My third Samsung 710 projector has been dead for about three weeks now. As has been reported previously, AVS has been cut out of the loop and Samsung executive service has been trying to wear me down on my refund request ever since. The only option I have been given is to send my unit in for repair (another 3-4 weeks w/o a theater) with no luck on a refund request. To any who were successful in getting a refund, how did you do it? Can you offer any advice to a fellow sufferer?

I have a (November 2005) samsung h710 that has served me well for 14 months. My first lamp was able to perform up to 700 hours. I purchased a new lamp and APC/UPS power management regulator and the second lamp has lasted over 1000 hours.

Could there be a power management problem with the h710 concerning the red light issue and lamp life?

Just a thought........

I replaced the original lamp at about 775 hours because it started extinguishing every couple of minutes. The second lamp has about 1400 hours on it. So I have over 2000 hours on the PJ so far. No other problems.

Since the replacement lamps are less than half the price most lamps, I didn't feel too awful bad about the premature failure of the first lamp.

Glenn
Ok, let's talk about this "lamp thing" for a minute. My replacement PJ is still working great so far...had it since Feb 23, 2007...however, I was curious about the fact that when I got the replacement, the information screen showed ZERO hours on the lamp. Now, since this is a refurbished unit from Samsung's Far East Service guys, I was wondering if it actually HAD zero hours on it or was everything just reset to zero during repair. Well, I believe I have my answer. The 710 has been working beautifully until it got to 343 hours on lamp. Then one day it started up and the lamp went off after a minute or so. I could tell it wasn't the same "start-up issue" that it originally had because none of the indicator lights were flashing. The lamp simply wasn't ON. As I have mentioned in a previous thread, I acquired 5 spare lamps at a great price, so I put in a new lamp and everything works fine. In fact, it looked so much brighter I needed to recalibrate the unit with a test DVD. As time goes by the decline of the lamp's brightness is very subtle until it just goes out. The manual estimates lamp life to be around 2000 hours so for it to go out at 343 hours they are obviously resetting the info screen during refurb. Since the lamp in the replacement died within 90 days Samsung says I qualify for a lamp replacement under warranty! I'm waiting for the lamp to arrive.

My Sammy quit on me last night..
It has about 200-300 hours on the lamp and when I started it up I could hear the PJ make a couple of startup attempts on its own but after a while all three indicators start blinking and the fan keeps going but nothing else.
Anyone know what this means?
If it was the classical startup issue it would only make one attempt at starting and then the "temp"-indicator would start flashing right?
Could it be the lamp?

My Sammy quit on me last night..
It has about 200-300 hours on the lamp and when I started it up I could hear the PJ make a couple of startup attempts on its own but after a while all three indicators start blinking and the fan keeps going but nothing else.
Anyone know what this means?
If it was the classical startup issue it would only make one attempt at starting and then the "temp"-indicator would start flashing right?
Could it be the lamp?

It could be the lamp, but my PJ didn't show any blinking warning lights when the lamp went out. It simply went dark after a few seconds. I can only guess, but it sounds more like the startup problem to me. I've had both issues, the startup problem was the issue with the first PJ and the lamp went out on the replacement. After changing the lamp everything is still fine, so far. Good luck. The lamps are also getting hard to find.

My Sammy quit on me last night..
It has about 200-300 hours on the lamp and when I started it up I could hear the PJ make a couple of startup attempts on its own but after a while all three indicators start blinking and the fan keeps going but nothing else.
Anyone know what this means?
If it was the classical startup issue it would only make one attempt at starting and then the "temp"-indicator would start flashing right?
Could it be the lamp?
It definitely sounds like the startup issue my first one had at 200 hrs. Is this your first one?.

My Sammy quit on me last night..
It has about 200-300 hours on the lamp and when I started it up I could hear the PJ make a couple of startup attempts on its own but after a while all three indicators start blinking and the fan keeps going but nothing else.
Anyone know what this means?
If it was the classical startup issue it would only make one attempt at starting and then the "temp"-indicator would start flashing right?
Could it be the lamp?I described in detail the start up symptoms my H710 had here (http://www.avsforum.com/avs-vb/showthread.php?p=7691774&&#post7691774) and here (http://www.avsforum.com/avs-vb/showthread.php?p=7760565&&#post7760565). See if you can see the lamp come on dimly and briefly then extinguish only to try several times. That would be a classic start up problem.

Brent

This is my first one but I had it sent to service once to fix discoloration in one of the corners.
But at the same time my friend sent his in for startup issue (we bought them together from the same online store).

The problem is we live in Sweden and had to send them half way round the world, this took a long time and cost us several hundreds of dollars.
Here´s the fun part..
My friend still has the startup issue and I still have some discoloration (and now also the startup issue).

This means they didn´t do a very good job at Samsung eventhough they were sent all around the globe.

As you can probably understand I´m not to keen on sending them back there again since they don´t seem to take this seriously and it will only cost me more money an effort.

I don´t know what to do.

I described in detail the start up symptoms my H710 had here (http://www.avsforum.com/avs-vb/showthread.php?p=7691774&&#post7691774) and here (http://www.avsforum.com/avs-vb/showthread.php?p=7760565&&#post7760565). See if you can see the lamp come on dimly and briefly then extinguish only to try several times. That would be a classic start up problem.

Brent

I checked and there is absolutely no light what so ever from the lamp on startup and you said the red temp light flashed on yours.
All three lights flash on mine when it´s done trying to startup.

Ok, I got it started after several attempts so that rules out a broken lamp.

Startup issue, weeeee!

Just wanting to bump this up to see how everyone is doing with their Samsung...Are they still crapping out like crazy? Is there a particularly good build date to look for?

Or is this just too big of a gamble?

Ben

In my opinion it's still a gamble. I'm on my second unit but all's well with over 200hrs now. If you want to go this route, I would suggest you go through ProjectorPeople their customer service has been awesome. Also, they have a direct contact at Samsung which produced a fast turnaround.
It seems no date is peticularly safe but after July 2006 the odds may be in your favor.
This unit fits my room just right and the PQ is outstanding, for all its troubles, which is why I rolled the dice. If I get bit by the "Sammy Whammy" again...no complaints as I knew it was a snake when I picked it up!.
Cheers! :D

I just put in my third lamp on my unit with no start up issues, so I'm one of the lucky ones so far. However, if you check my history you may be thinking, "Hey, he just put in lamp 2 last September!" Yes, but in less than a year's time my second lamp gave me 2463 hours, well above my 900+ of the first lamp.

Unfortunately I didn't buy a couple of spares when they were $200, they're now $315! DAMN!

Build date: February 2006

I replaced the original lamp at about 775 hours because it started extinguishing every couple of minutes. The second lamp has about 1400 hours on it. So I have over 2000 hours on the PJ so far. No other problems.

Since the replacement lamps are less than half the price most lamps, I didn't feel too awful bad about the premature failure of the first lamp.

Glenn

An update:

With about 3000 hours on the PJ, the picture suddenly became extremely dim, even with a new lamp. (Probably a problem with the lamp control circuitry) Samsung refused repeated requests to repair my unit and send it back. They would only replace it with a refurb. I think this policy stinks. Also, I am concerned that Samsung only offers a measly one year warranty on this PJ. With all the problems, it looks likely that I will have to start paying for repairs soon, or replace the PJ.

I have a couple hundred hours on the refurb with no problem. The lamp in the refurb was not equal in brightness to a new lamp, so I'm sure that it is not new. It is probably the same lamp that was in the PJ when Samsung received it.

Also, the shipper showed up with no warning to pick up the broken PJ, after Samsung told me they would mail me a shipping label and then I would call the shipper. Looks like we are all having the same experience about that.

Glenn

I am still waiting for several months for my refund. I did delay in sending the unit back in for a few months before requesting the refund - that was my fault but once I did I have been getting the runaround, with Samsung saying UPS lost the projector so you have to wait till we resolve this with UPS (Samsung called in the pickup)

Let me state unequivocably that Samsung is worst company I have ever dealt with.

I am glad to be rid of this nightmare of a projector, though I still have 2 spare bulbs. Do I dare hold onto them in the hopes that they release a reliable 1080P darkchip 3 model that actually starts up reliably?

Too bad Joe Kane isn't working with another projector company to create products. In the brief time my 710's were working, the picture quality was excellent.

I'm now using the darkchip 3 Optoma HD73. The image looks quite good, maybe not quite as good as the 710 but I think it has better black levels being darkchip 3.

I have actually gotten a bit out of projector obsession in the last 6 months. I just fire the thing up and enjoy from time to time. I'm now obsessed with my new Raven One Tuntable with Graham phantom tonearm and Atma-sphere tube amps. Though I feel like I am stuck in 1960 with LP's and tubes, that technology doesn't seem to loose value nearly as fast and doesn't evolve so quickly, but I'm now too broke to get a top end projector.

Once you hear a good sound system, it's hard to go back to crap. I think it's easier to watch not so great video than it is to listen to junk.

In reply to CTviggen,

Not to take this thread too far off course (SLamming Samsung) but as a film and video maker by trade, the sound quality can be more important than picture quality.

People will put up with substandard video, but substandard sound, and you loose your audience.

Another obvious point is that 2D image reproduction can never fool you into thinking you are seeing the real thing. A good audio system (with the right recording) can infact fool a casual listener into thinking they are hearing live instruments.

So (Flame suit on) I feel the persuit of "The Absoulute Sound" is in some ways more valid than persuing "The Perfect Vision" because currently only with sound you can actually come close.

When we someday get 3D holigraphic display devices or retinal implants, different story.

I agree with these comments...which is why HD-DVD excites me. Perhaps we can expect better sound, something equivalent to laserdiscs, which in my opinion, were far better than any dvd soundtrack.

Ben

So (Flame suit on) I feel the persuit of "The Absoulute Sound" is in some ways more valid than persuing "The Perfect Vision" because currently only with sound you can actually come close.

You're mostly right...but when you get a great picture you forget about the projector and start watching the movie. A bad picture takes you right out of the movie. I nearly bought the Samsung 710 after seeing it in action. It was beautiful. Fortunately, I saw this thread in time and now own a Benq 8720.

You can still be entertained by a LP VHS recording of a 1980's broadcast if you watch it on a 20" TV. But no matter how good the sound is, you cannot enjoy the show on a 100" screen. I know...I tried with a tape I bought of 1984's You Can't Take it with You. When good sound and a great picture come together you are truly captivated. For example The Searchers HD DVD sucks you right in from the opening scene, even though the sound track is mono.

So, my take is that while we may be somewhat more forgiving of some flaws in video, there are flaws in either one of them can easily ruin the experience. And if sound is so important, why do they mix modern movies so that the only way you can hear people talking is to risk blowing out your eardrums from the special sound effects? <A rant for another thread :o...>

This PJ is very affordable now NEW on "striped-jungle-cat direct"

Very affordable indeed. Amazing, in fact.

So affordable I ordered two just in case one breaks down and I have to send it in for repairs. I know I must be crazy buying two with all the known quality control issues but I figure I have a two year warranty and maybe i'll get lucky and get one that doesnt break down. I cant imagine they are all bad.

So affordable I ordered two just in case one breaks down and I have to send it in for repairs. I know I must be crazy buying two with all the known quality control issues but I figure I have a two year warranty and maybe i'll get lucky and get one that doesnt break down. I cant imagine they are all bad.


I'd bet the ones offered by Tiger are rebuilt or remanufactured projectors so hopefully they're going to be okay.

This PJ is very affordable now NEW on "striped-jungle-cat direct"
I hate technology! :mad: :D

Wow that is an incredible price. If Samsung weren't so disinterested in customer service, I'd consider buying one.

Too risky I think though since that seller only provides 30 days return, then you have to deal with Samsung.

After a year and half mine started showing problems. Monday afternoon I called Samsung 2 days later UPS picked my old one up. I had no problems getting the exchange. Yes the customer rep I had was great. I feel very lucky after reading some of the other comments.

Monday I order one from **** direct, and installed Wed. evening. I couldnt turn down the price. Now I have one to use while I wait for my replacement.

This attachment shows the problems I was having. The first picture is show the problem. The second is the same area of the screen just with a brighter image (the pink dot are gone). They would show up every were (if the APL was close to the first shot).

Brad

Here is one more. The bottom line is, this is a great projector. I will have two now :eek: . I hope the 1080p one comes out soon and doesnt have all the problems the 710 has had. In the mean time I will have a replacement if this one goes bad. Look at it this way the Lamps are now $300+ so $800+ for this projector and a new lamp is a pretty good deal.

Brad

what is the manuf date or build date on the tiger direct one??

Ben

September 2006

Brad

I just got one with a Sept '06 build date that will not start up at all. The lamp light just flashes. Light bulb will not fire up and I hear no sound from the fan at all. Does this one have to go back or am I missing something?

I just got one with a Sept '06 build date that will not start up at all. The lamp light just flashes. Light bulb will not fire up and I hear no sound from the fan at all. Does this one have to go back or am I missing something?

Have you tried reseating the lamp?

Yes, I tried reseating the bulb hoping that it might have loosened during shipping but still no go.

Hi everybody,

First incident today with unit #3. My last two units were returned due to the dreaded start-up problem before 300 hours on their lamps was reached. This unit (#3) has worked very well for 820 hours each time starting within 10-15 seconds. It still starts on the first try but now the balb light goes out after about 10-15 minutes of playing time. This happened yestedrday mid-day but the PJ worked fine for 3 hours in a row during the night time. After last night I thought there was no problem until again today during mid-day when the PJ went dark again after only 20 minutes of playing time.

This does NOT look like a "start up" problem but something entirely different. Has anybody else encountered this problem?

Again this unit (#3) has already lasted 820 problem-free hours. Could it be that the balb needs replacement? I thought that these lamps last at least 1500-2000 hours in low-light mode. I would be surprised if the lamps only last 800 hours.

John

Ready2Buy,


It sounds like you need a new lamp. I'm on my third and this is what happened both times for me. I only had about 900 hours on the first lamp, but the second lamp gave me 2400+ hours.

Bliang,

It sounds like you have a problem with your 710 since you did reseat the lamp. I wish I could help further.

Geocab,
thanks for the feedback. I guess I need to seek a replacement. I just wanted to be sure that I wasn't missing something obvious.

I just got mine yesterday, and I'm trying to understand the startup issues....and this is a very long thread.
Would someone explain in a couple sentences what occurs, when it should occur, and if there's an hour count when you're "in the clear" ?

I just got mine yesterday, and I'm trying to understand the startup issues....and this is a very long thread.
Would someone explain in a couple sentences what occurs, when it should occur, and if there's an hour count when you're "in the clear" ?
The classic symptom is when you turn on the projector you'll hear the startup clicks but the bulb doesn't fire and you'll have three blinking lights on the projector. Some folks...like myself... had sync issues prior to this happening.
As far as an hour count...it could happen at any time, although after about 500 hrs it may just become a bulb issue.
I hope you got yours from a dealer because I've heard dealing with Samsung directly is your worst nightmare if it comes to that, but some VERY LUCKY folks have had no problems. I hope you fall in the latter group... ;)
Warren

Ready2Buy,

It sounds like you need a new lamp. I'm on my third and this is what happened both times for me. I only had about 900 hours on the first lamp, but the second lamp gave me 2400+ hours.

Geocab, thanks for the tip, I just ordered a new lamp. I sure hope this one lasts longer than 800 hours.

John

Semptember 2006 build.
Got mine up and running, saw Bonds hit 755 on ESPNHD last night....man it's a beautfiul TV image (no 1080p experience here). I'm running on a DW Laminate and it's nice a bright with high hats only on in the seating area.
INSTALL PROBLEM...
The menu gives you some options for where you have it positioned (shelf, theater, etc)...I have a soffit mount...so I'm higher than the screen but NOT inverted....so I'm at the limit of the offset, and can't get it 100% on the screen.
Is there a setting to use here for this ?

INSTALL PROBLEM...
The menu gives you some options for where you have it positioned (shelf, theater, etc)...I have a soffit mount...so I'm higher than the screen but NOT inverted....so I'm at the limit of the offset, and can't get it 100% on the screen.
Is there a setting to use here for this ?


Just curious PG......if your higher than the screen is there a reason you CAN'T ceiling mount it? I would imagine your options are limited to that or serious use of Keystone adjustment. From what I had read, this unit has better than average vertical adjustment. If it won't work, I'd guess you'd be very limited in a alternate choice that would work with your positioning.

Hi guys,

What is the correct part number for the LAMP on our Samsung SPH-710AE projector? Is it this one?

SAMSUNG PROJECTOR LAMP, FOR SP-H710AE => Model DLP2501P/XAA

Thank you,

John

http://www.samsungparts.com/part_detail.asp?catalog%5Fname=Parts+and+Accessories&category%5Fname=&product%5Fid=BP90%2D00213A


What is the correct part number for the LAMP on our Samsung SPH-710AE projector

Thanks Keith but here is the problem. The Samsung parts site you quote says the SPH-710AE part number is BP90-00213A

However, this Samsung site says that the right part number is DLP2501P/XAA

http://samsung.industrialpartner.com/accessories/dlp2501p-xaa.htm

Also check this:

http://www.superwarehouse.com/Samsung_Replacement_Lamp_for_SP-H710AE_and_SP-800/DLP2501P_XAA/p/1492265

and this:

http://www.avdeals.com/projectorlamps/SamsungBulbs.htm

Not the same part number. Which is the right one? Or are they all the same thing?

John
PS: I already ordered the BP90-00213A a few days ago but the lamp company called back yesterday and said this part will not work with my projector and issued me a refund.

I bought the BP90-00213A from Samsung Parts a couple of weeks ago and it's working just fine.

I see your point if the less expensive bulb will work I say go for it GOOD LUCK !!!

I bought the BP90-00213A from Samsung Parts a couple of weeks ago and it's working just fine.

Thanks George,

I went with the BP90-00213A as well, just plugged it in, and it works great!

But $370 taxed and delivered is no steal!

Best regards,

John

Thanks George,

I went with the BP90-00213A as well, just plugged it in, and it works great!

But $370 taxed and delivered is no steal!

Best regards,

John

Definitely not a steal, I knew I should have bought a couple of spares back when the lamps were $200! But, since I was upgrading a few components at once, I didn't want to spend the money.

I have a problem with mine though I'm not sure if it's the same as the ones described. It's a May 2006 with about 200 hours.

It fires up, the fan winds up, the fan gets quiet, the lamp fires up, gets brighter, and then turns off. All within about a minute. I still have the two blue lights on even after it turns off. I never get a red light. I've unplugged it to reset it a few times and it still does the same thing.

Fires up, great picture for a minute, then black. Any ideas?

Could it be the bulb? I figured if the bulb went bad it wouldn't even come on.

I have a problem with mine though I'm not sure if it's the same as the ones described. It's a May 2006 with about 200 hours.

It fires up, the fan winds up, the fan gets quiet, the lamp fires up, gets brighter, and then turns off. All within about a minute. I still have the two blue lights on even after it turns off. I never get a red light. I've unplugged it to reset it a few times and it still does the same thing.

Fires up, great picture for a minute, then black. Any ideas?

Could it be the bulb? I figured if the bulb went bad it wouldn't even come on.

I believe it is the lamp. I'm not a tech expert but that sounds the same as mine when the lamp went. My unit was a "replacement" from Samsung that was working fine until 350 hours and then one day I turned it on and that's what happened. I had already been through the "start-up" problem with my first unit and the replacement worked fine until then. I replaced the lamp and it has continued to work beautifully. Now at 900+ hrs.

Hi everybody,

First incident today with unit #3. My last two units were returned due to the dreaded start-up problem before 300 hours on their lamps was reached. This unit (#3) has worked very well for 820 hours each time starting within 10-15 seconds. It still starts on the first try but now the balb light goes out after about 10-15 minutes of playing time. This happened yestedrday mid-day but the PJ worked fine for 3 hours in a row during the night time. After last night I thought there was no problem until again today during mid-day when the PJ went dark again after only 20 minutes of playing time.

This does NOT look like a "start up" problem but something entirely different. Has anybody else encountered this problem?

Again this unit (#3) has already lasted 820 problem-free hours. Could it be that the balb needs replacement? I thought that these lamps last at least 1500-2000 hours in low-light mode. I would be surprised if the lamps only last 800 hours.

John

I think it is the lamp. I'm on my second unit after getting a replacement due to the start-up problem. The replacement worked fine until about 350 hours then went dark after I turned it on one day. The difference from the start-up problem was no blinking lights so I replaced the lamp and it worked beautifully again...and was MUCH brighter. I have a theory if you have a refurb like mine... I think Far East is resetting all the lamp clocks when they do whatever they do to refurb the unit. The only thing is resetting the clock on the lamp timer gives you the belief that it's got ZERO hours when that's not the case. I asked Samsung about this and they mumbled and stuttered and gave me the impression that my suspicions are correct. So you probably just have a refurb that had some hours on it and was reset to zero so you don't know how old the lamp actually was. After seeing how much brighter my pj was with a new lamp I believe I'm right.

Do you want to sell those lamps?

Thanks Floridabowler. I'll replace the lamp and see if that fixes the problem. I'll reply with the results. Hope you're right! I'd hate to have to send it off somewhere to get fixed.

Yep, it was the bulb!

I'm on my second one with the start-up problem, so I gave up.

It's a shame that it has these issues since the picture is gorgeous. I think Samsung should have done the responsible thing; issue a recall and fix the root cause of the problem.

Swapped it for a Panasonic PT-AE2000 that I'm evaluating now.

I'm on my second one with the start-up problem, so I gave up.

It's a shame that it has these issues since the picture is gorgeous. I think Samsung should have done the responsible thing; issue a recall and fix the root cause of the problem.

Swapped it for a Panasonic PT-AE2000 that I'm evaluating now.

Keep us posted on the AE2000. I have been holding out for the 1080p Samsung but I havent heard anymore about it. I dont know how long I can hold out.

Brad

any idea if the samsung sph800be has had the same problems as the 710ae or seperate issues on it's own?

any idea if the samsung sph800be has had the same problems as the 710ae or seperate issues on it's own?

It's not even out yet so you will have to wait until it comes out to see.

It looks like its going to beta tested first and , $7000 MSRP
http://www.avsforum.com/avs-vb/showthread.php?t=884549&page=5

Brad

kjohn, i'ts been out now for a year or two.It was the darkchip 3 version of the 710 ae and is one of the most obscure projectors on the market.I,ve never seen a review in any magazine or elsewhere on this PJ.Anyone with more info or a link to a review would be appreciated.Joe Kane was also involved in this one.

I found a couple of places with some good deals on the 710.

Shoud I pay $1150 for an open box with 1 year warranty or

$800ish for a refurb with 90 days, and then buy a warrantech 3 year warranty with bulbs for an extra $200?

Will I be better off with the samsung warranty or the Warrentech repair master if I get the startup issues?
Thanks

After a year and a half of trouble free operation I seem to be having the startup problem.

I read most of this thread. It appears that the best case would be several weeks without a projector. Then I might get a refurbished model with a crappy lens that that has terrible chromatic aberation. And that projector might have the same problem.

It's no wonder Joe Kane took his name off of this projector line.

Hopefully Jason can work something out for me.

~Jay

Hello,

I am wondering if anybody here has ever connected this projector to a computer through DVI?
I connected it to a PC through the DVI connection and the resolution is automatically set to 1280 x 720 which is the projector's native resolution. However, the sides of the desktop is not within the viewable image! In particular the task bar is mostly out of the viewable area. I am wondering if you have experienced this and if you have found a solution for it? Have you set it to a resolution other than 1280 x 720?

Thanks, Ramin

I bought a 710 from Tiger Direct, and had the startup problem from day one. First time it ran 20 minutes then shut off, and after that time it would only run for less than one minute.

Using some inside contacts, I was told that I should open the projector, and disconnect, then carefully re-seat the DVi style internal cable. They also said I should remove the ferrite core over the cable as this tends to stretch the cable and unseat it enough to cause problems. Just for good measure, I also re-seated every other cable I had easy access to without disassembling anything.

Since then the projector has performed flawlessly, although at about 200 hours I know it's still early days.

Obviously, you need to unplug the projector and let it rest for a while first, and anyone trying this does so at their own risk. There's potentially high voltage in there! Also, I don't know what the warranty implications are, although I didn't have to break any telltale seals to open it.

Sorry if this idea was posted before, I didn't have the stamina to wade through the entire thread.

Holy cow. Never heard of that yet and I've read a lot of this thread. I've only had mine for about a week. I think its a refurb, and I have a good warranty and no problems yet. This is good news though for those who like to "get a little dirty". Who or where are your "inside contacts" if you don't mind telling us.

I was very happy to see UPS holding my SP-710 box on Friday, this way I'd have it back for the weekend, and NFL Sunday. I was pissed it wasn't double boxed like I sent it, and when they told it it would be, the Samsung box is styrofoam, so not much to absorb the standard procedures of our brown friends.
Goto fire her up, SHE SHUTS DOWN, do it again, shuts down without lighting the lamp, it tries but shuts down and start blinking....lights 1 and 3, (1 is blue, 3 is red) for high temp according to the manual???? DAMM. Anyone know this shut down ?
I'm pissed, I took it apart looking for anything not seated or connected...perhaps the temp sensor somewhere isn't connected if it's getting a high temp at 60 degrees !
I found nothing, Far East is closed weekends, so I will call them Monday to figure out what's next, or basically compaign that I'm sending it back again, they'll have it Tuesday and I want it fixed in 2 days so I have it back for the next weekend.

As a side note, I gave my little brother my Infocus 4805, so he's been bringing it back over for the Sunday Ticket HD games. I forget how beautiful that PQ is....except the loss in resolution which is easy to see with my .25 prescription glasses/contacts which give me 20/10 vision...no lie...he doesn't see the SDE I see.

Keep us posted on the AE2000. I have been holding out for the 1080p Samsung but I havent heard anymore about it. I dont know how long I can hold out.

Brad

I had no problems with my Sammy 710AE but I sold it with 70hrs on it and purchased the Panny AE2000U also I wanted a CIH setup and did not want the added expense of a processor I got as you know 1080p/24 HDMI 1.3 CIH squeeze built in and 3 HDMI ports with as far as I see an outstanding 1080p image. :cool:

Certainly glad to have found this site. We also are on our third 710. One replacement,two refurb. Just got one back with a bulb replacement. Part # on Far East work sheet is BP96-01551A. Of all the various bulb numbers mentioned in previous messages, I have not seen this number show up. What does this inconsistency mean?

I have a bulb with about 200 hours on it for sale if anyone wants it. If interested PM me.

I have a quick question regarding the replacement bulb;

On samsungparts, the following shows up;
Part Number...Description......................................Sp ecification...Price
BP90-00213A..LAMP FOR DLP PROJECTOR SDPI ASSY..SPH700AEX/0818,SVC..$292.XX
BP47-00011A..LAMP-BALLAST.....................EUC 250P/H00,EUC 250P/H00,1..$199.XX

Can I just buy the lamp-ballast instead of the whole assly to replace the lamp? The lamp part # on the manual is BP47-00010A which is closer to the lamp-ballast part # on the samsungparts web site. However, form reading the posts that users are replacing it w/ the BP90-00213A part. I'm a little bit confused.

I have a quick question regarding the replacement bulb;

On samsungparts, the following shows up;
Part Number...Description......................................Sp ecification...Price
BP90-00213A..LAMP FOR DLP PROJECTOR SDPI ASSY..SPH700AEX/0818,SVC..$292.XX
BP47-00011A..LAMP-BALLAST.....................EUC 250P/H00,EUC 250P/H00,1..$199.XX

Can I just buy the lamp-ballast instead of the whole assly to replace the lamp? The lamp part # on the manual is BP47-00010A which is closer to the lamp-ballast part # on the samsungparts web site. However, form reading the posts that users are replacing it w/ the BP90-00213A part. I'm a little bit confused.

After calling every dealer and distributer in the continental united states I ended up ordering from this link and everything was great.

BP9000213A is the part you want.


http://www.partstore.com/PartSearch.aspx?PartNumber=BP9000213A&x=17&y=15

Skimmed through the thread but couldn´t find the answer to my problem.

When start up my 710 it makes several tries to start upp but after a while it just quits and all three lamps on the front start blinking.
During the start-up attempts there´s never any light comming from the bulb.
I would have thought the bulb was the problem if it wasen´t for the fact that in the beginning of this problem it would start working after I restarted the pj a coulpe of times and it would never quit on me once I got it started.

It never starts up any more though.

Anybody heard of this before?

That's the start up problem I had. I had to return the unit...but no problems since I've received the second unit!..knock wood ;)

That's the start up problem I had. I had to return the unit...but no problems since I've received the second unit!..knock wood ;)

Ok.
My unit has already been to service once, it worked for about two days that time before the problem came back and was even worse than the first time.

Unfortunately I live in Sweden and have to send it halfway round the world and pay for shipping out of my own pocket :(

Ok.
My unit has already been to service once, it worked for about two days that time before the problem came back and was even worse than the first time.

Unfortunately I live in Sweden and have to send it halfway round the world and pay for shipping out of my own pocket :(

I had this exact problem. In the end Samsung gave me a refund for the full purchase price. That may be an option for you.

I picked up the Panasonic PT-AE2000 for the same price, and it's a good replacement.

How can I tell if my 710AE is a refurb or not? Is there a way of telling from looking at the rear of the unit?

I had this exact problem. In the end Samsung gave me a refund for the full purchase price. That may be an option for you.

I picked up the Panasonic PT-AE2000 for the same price, and it's a good replacement.

Funny you should mention that.
When I first had the unit repaired my contact at Samsung was a really great guy namned Greg and when I contacted him after the pj went down again he said he had spoken to his coordinator and they had decided to give me a full refund including money for shipping.
I the started looking for the bill of sale, I had misplaced it.
When I finally found it a month or so later and tried to contact Greg again he had apparantly left Samsung and there was a new guy namned Mike.
Mike won´t get me a refund, he´s making me send the unit in for repair again.
He also sent me an email that was meant to his koordinator by mistake, in that email he clearly implies I´m trying to cheat them of a refund. (I had shown him the entire mail conversation with Greg.
On top of all this he´s rude and I can tell he really has no interest in helping me out any more than he absolutely have to.

Well, after six months and 800 hours of trouble free service following the fix I mentioned earlier in the thread, my 710 has started turning off the lamp after a few seconds of operation. I will contact Samsung, and try to work from there.

There is a big "R" in a circle on the back of the projector where the model number is.

You just need a new lamp. I have found that they rarely get as many hours service as they claim. I've changed mine a couple of times.

Where´s the best place to get a new lamp?
It has to be online and they have to ship overseas.

Where´s the best place to get a new lamp?
It has to be online and they have to ship overseas.

samsungparts.com
partstore.com
forum members have ordered from these 2 sites - but don't know if they ship overseas.
I also found another site w/ the cheapest price so far - vancebaldwin.com - but don't know if they're for real.

good luck.

You just need a new lamp. I have found that they rarely get as many hours service as they claim. I've changed mine a couple of times.

Could it really be the lamp though?
I mean in the beginning it would start up after a couple attempts, wouldn´t it just stop working at all once the lamp breaks?

My 710 had worked flawlessly for almost 2 years until 4 weeks ago when it started shutting off the lamp after about 90 seconds. I don't think its a lamp probblem - the picture is perfect until it just quietly turns off. It has 698 hours on it.

Called Samsung Canada on Feb 18 and logged a service call. After several calls talking to people who had never heard of this product, on March 6 they finally authorized a shop to do the repair. They wanted him to do it on site at my house, but that didn't make sense because he has never seen one, has no manuals or parts. So I took it down - with difficulty since I couldn't find the mount instructions - and had a little accident with it, cracking the case a bit. Hope that doesn't end up invalidating the warranty. I took it in to him Monday March 10. Turned it on and showed him the problem.. seemed to turn off faster this time. Left it there and haven't heard back yet.

Fingers crossed now that it will get repaired. It is already 4weeks since the day it broke and we are missing it. It always threw a beautiful picture until the day this happened.

Might be upgrading sooner than I thought.

"My 710 had worked flawlessly for almost 2 years until 4 weeks ago when it started shutting off the lamp after about 90 seconds. I don't think its a lamp probblem - the picture is perfect until it just quietly turns off. It has 698 hours on it."

I had that problem too, so I put my spare lamp in and everything works fine!
My original lamp had about 800 hrs on it.

My 710 had worked flawlessly for almost 2 years until 4 weeks ago when it started shutting off the lamp after about 90 seconds. I don't think its a lamp probblem - the picture is perfect until it just quietly turns off. It has 698 hours on it.

Called Samsung Canada on Feb 18 and logged a service call. After several calls talking to people who had never heard of this product, on March 6 they finally authorized a shop to do the repair. They wanted him to do it on site at my house, but that didn't make sense because he has never seen one, has no manuals or parts. So I took it down - with difficulty since I couldn't find the mount instructions - and had a little accident with it, cracking the case a bit. Hope that doesn't end up invalidating the warranty. I took it in to him Monday March 10. Turned it on and showed him the problem.. seemed to turn off faster this time. Left it there and haven't heard back yet.

Fingers crossed now that it will get repaired. It is already 4weeks since the day it broke and we are missing it. It always threw a beautiful picture until the day this happened.




Might be upgrading sooner than I thought.

I would bet money it's the lamp. Those are the same symptoms I had and all it needed was a new lamp. Luckily I picked up 5 of them for under $200 a while back.

Could it really be the lamp though?
I mean in the beginning it would start up after a couple attempts, wouldn´t it just stop working at all once the lamp breaks?



It's the lamp.

I would be money it's the lamp. Those are the same symptoms I had and all it needed was a new lamp. Luckily I picked up 5 of them for under $200 a while back.
I had the same problem, and I switched out the lamp. It worked ok for 50 hours, and then the issue came back. There is a design flaw with this projector and some samples are more affected than others. Just a caution, don't expect a new lamp to fix the problem long-term. I been through the cycles of repairs and eventually refund, and it's very frustrating.

Luckily I picked up 5 of them for under $200 a while back.

You wouldn´t wanna sell me one of those would you? :)

You wouldn´t wanna sell me one of those would you? :)

Sure, Ha Ha!!! I probably didn't make it clear they were under $200 EACH.
Funny thing, I had to replace my bulb just tonight. My wife was watching something and she said "I think the bulb just blew!" It was a quick job thanks to the fact that the proper ceiling mount when matched to the projector allows you to access the bulb without having to dismount the projector. Try VanceBaldwin.com for a replacement, or partsstore.com.

Sure, Ha Ha!!! I probably didn't make it clear they were under $200 EACH.
Funny thing, I had to replace my bulb just tonight. My wife was watching something and she said "I think the bulb just blew!" It was a quick job thanks to the fact that the proper ceiling mount when matched to the projector allows you to access the bulb without having to dismount the projector. Try VictorBaldwin.com for a replacement, or partsstore.com.

I couldn´t find an online store at VanceBaldwin.com (I think thats the site you meant), tried calling but that number can´t be called from Sweden :mad:

BTW, do you have the partsnumber for the bulb?

I couldn´t find an online store at VanceBaldwin.com (I think thats the site you meant), tried calling but that number can´t be called from Sweden :mad:

BTW, do you have the partsnumber for the bulb?


I've seen at least 2 different part numbers that all seem to be compatible.

BP90-00213A

BP96-01551A

Either one of these will work.

If you do a projector lamp search for model "sph710ae" you'll find it.

Relamp will replace the bulb if you send the bulb and housing together for around 250.00
http://www.superwarehouse.com/Samsung_Replacement_Lamp_for_SP-H710AE_and_SP-800/DLP2501P_XAA/p/1492265 also here..for a new lamp too

You guys seem pretty convinced that its the lamp. What I don't understand is that the picture is fine for the 60-90 seconds that the lamp stays on.

Well its been 4 weeks now since I started talking to Samsung about this, and a week since it went in for service. If its just the lamp I wonder how long it will take them to figure it out.

Its too bad Samsung has these quality problems and that their support is so shoddy. I loved that projector and would have considered their new one when I upgrade.

Their support line has been something else. I have had to show most of them how to find this product on their website. I have been told that SP-H710AE is the part number for a cell phone. When they finally dispatched the call to a shop, they told him to go to my house to fix my TV. But I will say this much for them, they were all very nice on the phone, very polite, good customer skills - even when I was raising my voice and getting a litlle cross with them, they never once got impatient with me. They truly seemed to want to help, but just didn't know how. With some training and better support tools they could probably do a good job.

Has it become known exactly why the 710-model has such problems with the start-up, what part of the pj is the weak link? Or are there several parts?

Samsung obviously won´t admit there even is a problem.
The rude guy thats handeling my warranty says when I talk about the high failure rate of the 710 that he is not aware that the 710 is worse in this matter than any other pj.
He also says that he doesn´t see information found on the internet as facts!?
I guess he thinks we´re all making this up.

I don´t like him.

Say that you are aware of several other people that got refunds for the exact same problem. Say that you want a refund, and have them connect you with the ECR "Executive Customer Relations" that is authorized to grant refunds. It was pretty easy once you got the ECR people on the phone. They are obviously aware of the problem, even if they don't admit it up front. Have you receipt ready, since you need to fax it over.

Don't be afraid to escalate to managment if needed. Ask to talk to the guy's supervisor.

Be prepared that the refund process takes forever, several months in my case.

It took me 4 months and several phone calls to get my refund, but I finally got it.

To all those who said my problem was the lamp - you were correct. Could have saved a month if I had posted it here earlier. On the other hand, I would have had to buy a new lamp. Samsung replaced it for free, bless their hearts, even though the projector is now two years old.

I now have the projector back and just need to reinstall it. If anyone here purchased their 710 from AVS and still has the installation sheet that came with the included mount, I would very much appreciate if you could scan and send to me. I can't find mine, and I disassembled the mount into too many pieces when I took the projector down.

Thanks

To all those who said my problem was the lamp - you were correct. Could have saved a month if I had posted it here earlier. On the other hand, I would have had to buy a new lamp. Samsung replaced it for free, bless their hearts, even though the projector is now two years old.

I now have the projector back and just need to reinstall it. If anyone here purchased their 710 from AVS and still has the installation sheet that came with the included mount, I would very much appreciate if you could scan and send to me. I can't find mine, and I disassembled the mount into too many pieces when I took the projector down.

Thanks

do you have a contact name and number for Samsung??

Jim: 1-800-samsung. I am in Canada so this number gets me to Samsung Canada. If you call the same number you will reach Samsung USA.

do you have a contact name and number for Samsung??Call Samusung and ask for executive customer service. Try 800-613-0453.

I originally purchased new in July 2006. It failed in Sept 2007. Samsung promised a refund of the purchase price. Foolishly thinking it had resovled the issue I bought a refurb at a greatly reduced price. It failed 2 months later. Samsung eventually refunded the purchase prices for both units. It took months for each refund. I kept the bulbs from both units. I still have one I am willing to sell if anyone is interested. I believe it has fewer than 200 hours on it.

pm sent

Guys, I posted about this a loooong time ago, but back in July 06, my 710 died of the dreaded startup issue. I got a replacement unit shipped but never knew where to sent my original and no one ever contacted me about it...so it's been gathering dust for almost 2 years.

Meanwhile, my replacement 710 has been working perfectly aside for a period of about 2 weeks a few months ago when it would just power off randomly. Probably a bulb issue, but it seemed to resolve itself and I haven't had any problems since.

Here's my question: Is there anything I can do to my original 710 to get it working? I'd hate to call Samsung and have them realize their mistake and demand the unit back. Basically, I want to get it working again and sell it or something. Stick it to the man. ;)

I really haven't kept up with this thread and the startup issue, but has it been resolved or does anyone have any ideas about my original unit?

Thanks.

Guys, I posted about this a loooong time ago, but back in July 06, my 710 died of the dreaded startup issue. I got a replacement unit shipped but never knew where to sent my original and no one ever contacted me about it...so it's been gathering dust for almost 2 years.

Meanwhile, my replacement 710 has been working perfectly aside for a period of about 2 weeks a few months ago when it would just power off randomly. Probably a bulb issue, but it seemed to resolve itself and I haven't had any problems since.

Here's my question: Is there anything I can do to my original 710 to get it working? I'd hate to call Samsung and have them realize their mistake and demand the unit back. Basically, I want to get it working again and sell it or something. Stick it to the man. ;)

I really haven't kept up with this thread and the startup issue, but has it been resolved or does anyone have any ideas about my original unit?

Thanks.

See post#238(page 8) by Mr. Jason Turk. Hope that helps.

I thought people had problems even after the fix?

Hello everyone,

just wanted to share my experience with the SP-H710AE projector. I've tried alot of things with this projector. I've pulled it apart, soldered the lamp cover pins on the board and threw away the switch so that it will never think the lamp cover is off. After doing this the projector worked for another 80hours. Then it started again out of the blue.

Someone mentioned removing the dvi cable from inside and putting it back in. I tried this and the projector worked for another 2.5hours. Then the same thing.

Next I tried flushing out electricity built up inside by holding the power button while the power cord was not connected and the on button was set. I then removed the dvi cable from inside and put it back in. Again it worked for another 30mins.

I also realised the fan connectors on the small circuit board near the dvi cable are all flimsy. If I push them down a certain way the projector stays on longer, and other times it switches off in 30sec-2mins.

Also does anyone know someone from Samsung that has repaired one of these units? Maybe they can tell us what they did to repair the units and we can all repair it ourselves?


I'm going to try a few more things tomorrow. I'll try to keep you guys posted.

Also does anyone know someone from Samsung that has repaired one of these units? Maybe they can tell us what they did to repair the units and we can all repair it ourselves?
The "wiring harness" and maybe the colour wheel is where I would be concentrating my energy

http://www.avsforum.com/avs-vb/showthread.php?p=7757680#post7757680

http://www.avsforum.com/avs-vb/showthread.php?p=7899022#post7899022

Good luck !

Brent

Does anyone know how to reset the bulb to zero when a new one is put in?. I've reset to the factory settings and that didn't work, and I can't find any instructions in the manual. I can always just start from where I'm at, I just wondered if there was a way to get to zero...thanks!
Warren

You have to be in the service menu to reset your lamp counter. Just don't mess with the other settings unless you know what you're doing or you mess things up really badly.

You have to be in the service menu to reset your lamp counter. Just don't mess with the other settings unless you know what you're doing or you mess things up really badly.

How do you get into the Service Menu?

Back to zero!!...many thanks! :)

Back to zero!!...many thanks! :)

Hi, Chewbacco,
How did you do it?:eek:

Hi, Chewbacco,
How did you do it?:eek:
I'm not sure if it's ok to post so please PM me...

I have a bulb for this projector I am looking to sell. It has about 200 hours on it. I’m selling it because I no longer have the projector. PM me if interested.

The lamp assembly for the SP-H710AE at Samsungparts.com has dropped to $235.55. I just ordered one, and with shipping and handling it totaled about $252, which is much better than I've been seeing for a while.

http://www.samsungparts.com/part_detail.asp?catalog_name=Parts+and+Accessories&product_id=BP96-01551A&search_model=SPH710AE

Finally have this pj set up with a BD player... nothing crazy fancy, the Panny 30 unit.

Got a look at Fifth Element, a movie I know quite well. I used to watch this on a Sony G70 with a scalar etc... and the detail I'm seeing now is just eye-popping.

I knew that my blue tube,well as the green one were weaker, and that it was hard to compensate on the old CRT.

With this pj and BD, just set at 720p on a relatively inexpensive screen, the colors and details are just amazing. I finally "Get" what the new HD and DLP players are all about. There are so many scenes now where details in the background, within the clothing or on the close-ups of the face are so outstanding, that I find myself drawn towards them, rather than the movie plot....

Can't wait to go CIH, the scalar is here, the Lens is on the way...gotta build a screen soon!

Would anyone here have any clue as to where I can get a replacement part for my 710? The end of the plug on my Noise Filter burnt up.

http://img.photobucket.com/albums/v165/geocab/Cornhole/SamsungComboPic.jpg

I'd appreciate any help.

Gents,
Just wanted to share what's been happening to my Sammy over the past couple months...

First off, I extended my original 2 year warranty to 5 years for $169....and it covers the bulb ! Just call 800-Samsung, and ask for the Extended Warranty Dept. I was having my second inverted green image problem, and just so happened to be in my last week of warranty, and they asked me about extending it. Far East guys put in a new color wheel, and the problem was resolved. (weird cause last time I had this symptom they put in a new board).

Now after 1 month, I'm getting the black screen after various amounts of run times....I think I discovered why though. In the Winter, I stuff insulation in the soffit to prevent cold air from coming through the PJ hole, but I think the PJ was getting to hot. I removed the insulation last week (from behind the PJ box) and the PJ hasn't gone black since.

I'm at 1100 hours, and my friends have noticed a dimmer look.....I changed to Bright Mode versus Theater Mode to make it brighter, but I'm thinking the bulb is going????

Gents,
Just wanted to share what's been happening to my Sammy over the past couple months...

First off, I extended my original 2 year warranty to 5 years for $169....and it covers the bulb ! Just call 800-Samsung, and ask for the Extended Warranty Dept. I was having my second inverted green image problem, and just so happened to be in my last week of warranty, and they asked me about extending it. Far East guys put in a new color wheel, and the problem was resolved. (weird cause last time I had this symptom they put in a new board).

Now after 1 month, I'm getting the black screen after various amounts of run times....I think I discovered why though. In the Winter, I stuff insulation in the soffit to prevent cold air from coming through the PJ hole, but I think the PJ was getting to hot. I removed the insulation last week (from behind the PJ box) and the PJ hasn't gone black since.

I'm at 1100 hours, and my friends have noticed a dimmer look.....I changed to Bright Mode versus Theater Mode to make it brighter, but I'm thinking the bulb is going????

It's the bulb. Replace it, you're good to go.

Not that easy....remember I purchased the 5 year warranty which covers the bulb. Even if Samsung agrees it's the bulb, I'll have to ship it to Far East and be without a PJ for the NFL Playoffs....and Superbowl.
Ouch.:mad:

Tough to buy a $250 bulb just for innsurance during the big game. If you think it's the bulb, maybe I can get Samsung to ship me the bulb if they agree it's a "user fix".

I'll try and let y'all know.

Not that easy....remember I purchased the 5 year warranty which covers the bulb. Even if Samsung agrees it's the bulb, I'll have to ship it to Far East and be without a PJ for the NFL Playoffs....and Superbowl.
Ouch.:mad:

Tough to buy a $250 bulb just for innsurance during the big game. If you think it's the bulb, maybe I can get Samsung to ship me the bulb if they agree it's a "user fix".

I'll try and let y'all know.

Without sounding like a wiseguy, it would appear that the extended warranty is not a very "convenient" thing as far as the bulb goes. There is never going to be a time when you won't mind having to send the pj back to get a new bulb.

My 710 started shutting off after a minute of being powered-on. The bulb has roughly a little over 600 hrs on it. I was really hoping it would last a lot longer than that since I just replaced the bulb back in Sept! The funny thing is that I put back the old bulb that I replaced back in Sept and it works. It's been two days now and it's still running fine. The older bulb had about ~700hrs on it. My 710 is my daily viewer now and I would hate to have to replace the bulb this frequent( I won't be able to afford it! ).

So I called Samsung's Executive Customer Service (you have to ask for this from 800-Samsung), gave them my previous transaction # and explained how the bulb keeps going out and I don't want to ship this yet again, can you please just send me a new bulb and I'll put it in.
He verified I just bought the extended warranty and he said no problem, he'll authorize a new bulb for Far East to ship to me !

AWESOME.

Hopefully this sticks, and the bulb shows up next week. I also stressed I want a brand new bulb, not one taken out of a used or refurbished unit. He said he noted that on the system. I'm at 1215 hours on the original. It fires up, but goes black at unknown times.

Anyone know if the up times for the bulb will continue to decrease to the point when the bulb goes out forever ?

I took apart the lamp housing assembly and took photos of the bulb. I will try to see if the spare bulb is cheaper if bought separately(if I can find it).
http://www.flickr.com/photos/34383318@N03/3199153941/ - http://www.flickr.com/photos/34383318@N03/3199153941/

http://www.flickr.com/photos/34383318@N03/3199999758/ - http://www.flickr.com/photos/34383318@N03/3199999758/

http://www.flickr.com/photos/34383318@N03/3200000142/ - http://www.flickr.com/photos/34383318@N03/3200000142/

http://www.flickr.com/photos/34383318@N03/3199999954/ - http://www.flickr.com/photos/34383318@N03/3199999954/

A year and half ago, Samsung replaced my 710 with a replacement unit. My original hung on for a while before it developed the dreaded start up symptoms. A little over a year later, the replacement unit is doing the same. Anywhere from 20min to 2 hours after startup, the unit goes black. When it's restarted, the image comes on without any normal colors and the image presents upside down and backwards. I recall a slightly different start up issue with the first projector. If I recall, with the original, the lamp would not fire up; the unit would keep clicking but the lamp would not illuminate and the blue LED warning lights on the casing would start blinking. At first, it would flicker and turn off but eventually it would turn on; at the end it wouldn't start up at all.

The current problem seems a little different-- image goes black and the damn thing goes upside down and backwards. After cooling down (an overheating problem?) and restarting, it works OK from 20 min to 3 hours. The question now is whether it makes sense to try to repair this dog or finally put a bullet in it.

Has anyone had success repairing this unit and have it working? If so, who did the work and how much? If this thing can be reliably fixed for $200-300, I would think about it.

The question now is whether it makes sense to try to repair this dog or finally put a bullet in it.

Has anyone had success repairing this unit and have it working? If so, who did the work and how much? If this thing can be reliably fixed for $200-300, I would think about it.

I feel your pain, I'm fortunate in that my 710 replacement pj has worked flawlessly for 3+ years now, and I hope it continues to do so, but if you are thinking that you wouldn't mind spending $300 to repair yours, I'd suggest getting something newer. If you want to replace it with another Samsung 710, they are available at Legend Micro for 9 bills...and it would have a warranty. Truthfully, as much as I love my 710, I don't think I'd spend money to repair it. There are many fine projectors out there now that have 1080p resolution and don't forget that the Sammy is 720p so why not upgrade. As great as the Samsung is, you're talking about 6+ year old technology now. There is a new model designed by Joe Kane, SP-A900B, that is very expensive now, but so was the 710 when it was brand new. If you have your heart set on repairing it, try Far East and see what they can do. They're the ones fixing all the 710's that have been returned.

... I don't think I'd spend money to repair it. There are many fine projectors out there now that have 1080p resolution and don't forget that the Sammy is 720p so why not upgrade. ...

Just a matter of cost. The 710 is doing duty in a basement theater for the high school and college kids-- ball games, video games, movies. No videophiles in this audience. It does great in this context (a JVC DILA is in the adult theater). $200-300 to fix this unit makes a lot more sense than buyng new if it gets me another few years of light use.

Curious if anyone has had this inverted screen problem? If so, how was the fix?

Don't have any idea why it would do that. Obviously those are things you select when setting up the pj for the first time depending on floor/ceiling, front/back screen projection, etc. Sounds like some kind of logic getting scrambled by whatever is making it black out in the first place. I would say contact samsung about getting it to Far East Service Center in NJ. Or maybe just looking for an Authorized Samsung Service Center in your area.

Have you tried changing the lamp? In my experience, the lamps last a bit less time than predicted...plus if yours is a replacement it probably has a lamp with more hours of use than the menu indicates because Far East resets everything to zero when they perform their magic fix. You might just have an old lamp and not know it.

I lucked into 5 or 6 lamps for a really good price last year and I'm set for a good while as long as the pj continues to work. It takes about 5 minutes to change the lamp.

Also, do you have plenty of ventilation? I read another post where someone had a problem that was cleared up by eliminating a lack of ventilation.

...Have you tried changing the lamp? ...Also, do you have plenty of ventilation? I read another post where someone had a problem that was cleared up by eliminating a lack of ventilation.

Have a new lamp on order-- you are absolutely right about the lamps in the replacement units-- I specifically asked for a new lamp but was told it would be hit or miss. Let's hope a new lamp fixes it all.

On the other hand, ventilation and heat could be an issue. The inverted screen could be caused by a bad motherboard (as another poster indicated). It's possible that overheating could do some damage there-- my unit is in a wide open area without any airflow problems; so hopefully this is not my issue.

I have a Samsung replacement bulb that has never been opened as I ended up sending my 710 back to Samsung for a refund...got a JVC RS10 and have never looked back. Anyway, still have the bulb if anyone is interested, will sell it for $125. Just email me at david.bowlbyzone@gmail.com if interested.

The new lamp arrived. Installed it and unfortunately the same problem: after 1 hr to 90 min the screen goes dark if you restart the source device, you get a green screen then the image inverts with all kinds of color distortions. Will try to get it over to the Far East repair facility.

...Anywhere from 20min to 2 hours after startup, the unit goes black. When it's restarted, the image comes on without any normal colors and the image presents upside down and backwards. I recall a slightly different start up issue with the first projector. ...The current problem seems a little different-- image goes black and the damn thing goes upside down and backwards. After cooling down (an overheating problem?) and restarting, it works OK from 20 min to 3 hours.


After hours of frustrating communications with Samsung customer service (an oxymoron if there ever was one), I decided to take the unit down and open it up myself. As another poster noted, the unit has several very large and heavy ferrite blocks clamped over a number of the cables. with the unit ceiling mounted, the gravity from the ferrite blocks could be causing a number of the cables to come loose from their sockets. The fan cable, for example, has a power cable much like a computer/mobo-- the socket is flimsy and may have come loose. I removed a few of the ferrite blocks and reseated many of the cables and all seems well. The blank screen and inverted image may have resulted from a faulty fan connection and over heating. Hope this helps.