After fiddling with the software I "magically" got my activities back. I also tried using the Harmony 880 software. It almost worked magic. It installed in my Vista (unlike the orginal TC 30 soft) and as I logged in, it became a Harman Kardon page as said by someone earlier. I could do and change all the settings. Just could not update my remote (got no connectivity between remote and Vista PC). Had to go back to a XP PC. Anybody got lucky updating the remote via Windows Vista PC? If yes, please share how you did. Thanks.

My TC-30 is useless now. Less than 2 years old. HK says the tilt sensor is busted.

They say it can't be fixed (even on my dollar), they can't replace it, it's discontinued and it's now a paperweight.

Wow, thanks HK!

They are nice enough to send me an extra battery for free. :rolleyes:

After fiddling with the software I "magically" got my activities back. I also tried using the Harmony 880 software. It almost worked magic. It installed in my Vista (unlike the orginal TC 30 soft) and as I logged in, it became a Harman Kardon page as said by someone earlier. I could do and change all the settings. Just could not update my remote (got no connectivity between remote and Vista PC). Had to go back to a XP PC. Anybody got lucky updating the remote via Windows Vista PC? If yes, please share how you did. Thanks.

i just had this problem and found this post,

if your still having problems, open up the folder that has the exe file for the remote software. right click on the exe file, mine is named HarmonyClient.exe, and click on the 'Compatibility' tab. then select the check box for 'Run this program in compatibility mode for:' and select windows xp service pack 2. then also select the two check boxes below that say 'Disable visual themes' and 'Disable desktop composition'

Save, and try to open the program again. all should be well. this is what worked for me.

hope it helps at lease someone =)

Ok, For all of you who are having problems updating your TC-30.

The solution is quite simple,

DO NOT UPDATE BEYOND VERSION 5.1.4 of the software. The updated version 5.3.X.X breaks connectivity.

There is an issue with Logitech's side of the software.

Simply disconnect yourself from your network. If you are using a LAN *oversided phone cable* or *Cat5e* from the back. If you are using a laptop or a wireless connection disable it as well.

Launch the 5.1.4 software when you are disconnected. It will come up screaming about not being able to connect to the site and asking you to check your ISP.

Reconnect your computer to the network/internet. Click on Next. You will now be able to access all updates and properly communicate with your remote.

You must do this EVERY TIME you wish to update/change settings on your remote.

Enjoy!

After upgrading to OSX 10.5.5, the updater is broken again, the Java app does not recognize the remote, or at best, gives an "error sending data". I tried resetting the remote, removing the battery, nothing seems to do it.

Any ideas?

Where can I find version 5.1.4 of the software?

Thanks,

Alex

After upgrading to OSX 10.5.5, the updater is broken again, the Java app does not recognize the remote, or at best, gives an "error sending data". I tried resetting the remote, removing the battery, nothing seems to do it.

Any ideas?

Where can I find version 5.1.4 of the software?

Thanks,

Alex

As a past owner of that great remote I too experience unsolvable reprograming problems after HK stopped support. Some time ago a fellow owner seemed to have found a solution. There is a thread dedicated soley to the TC30. You may find your answer there or by conducting google searches. Also check out remotecentral.com. As for myself, I purchased a new Harmony.

Best of luck.

Just had a Harmony One delivered today.

Thanks Harmon Kardon for your great support on a wonderful product. NOT!

I wish it worked out because the TC-30 was a nice remote when it functioned properly. No more HK products for me! ;)

Buyers beware. :p

This is BS...my 2 year old TC-30 won't upgrade my new projector and blu ray player...seems to me us owners we are left in the cold. HK has not returned my email. :(

This is BS...my 2 year old TC-30 won't upgrade my new projector and blu ray player...seems to me us owners we are left in the cold. HK has not returned my email. :(

Did you read >>this post<< (http://www.avsforum.com/avs-vb/showthread.php?p=14859806#post14859806) that was made just five posts ago?

I uninstalled my later version and reinstalled v5.1.4 and followed the directions in that post and everything works great now.

following the directions to re-install 5.1.4.88 without the network connected... gets to the you have no connection (not functioning properly) then offers "next" then "back" then "next".... this is retarded.

Ok, For all of you who are having problems updating your TC-30.

The solution is quite simple,

DO NOT UPDATE BEYOND VERSION 5.1.4 of the software. The updated version 5.3.X.X breaks connectivity.

There is an issue with Logitech's side of the software.

Simply disconnect yourself from your network. If you are using a LAN *oversided phone cable* or *Cat5e* from the back. If you are using a laptop or a wireless connection disable it as well.

Launch the 5.1.4 software when you are disconnected. It will come up screaming about not being able to connect to the site and asking you to check your ISP.

Reconnect your computer to the network/internet. Click on Next. You will now be able to access all updates and properly communicate with your remote.

You must do this EVERY TIME you wish to update/change settings on your remote.

Enjoy!

Thank you for this post IT WORKS!

be sure you have the 5.1.4 software(you can get it from the link a few posts back and besure to disconnect yourself from the internet before it starts updating) and do exactly what the post above says. I was able to add my sony BDP S 350 no problem.

I've contact Harman Kardon and they send me the folowing asnwer. It works on both XP as Vista (at least is does with me).
It seems that they still (or perhaps again) give support on the TC30.

>>
Thank you for contacting Harman Kardon. I am sorry to hear that you have lost your software CD. I have provided specific instructions on how to
reinstall the software below. Make certain that all anti virus, spyware blockers and pop up blockers are disabled and then,

I would like for you try the following.

Note: Step 3 is very important

1. Uninstall the Harman Kardon Software if it is already installed (Start/Control Panel/Add or Remove Programs).
2. Download the Harman Kardon Software from: http://images.harmonyremote.com/EasyZapper/Downloads/HarmanKardonTC30RemoteClient5.1.4-Win-x86.exe
3. Follow the wizard to install the software. Once the installation is complete the software will attempt to launch. It will then attempt to check for the latest software update.
The software prompt the user to upgrade from version 5.1.4.88 to 5.3.2.6. Click on "Cancel" then select "Yes" to the question "Are you sure you want to cancel this setup?". Click "Finish" on the next screen.
4. Reboot the Computer.
5. After the computer reboots, the "HK" icon will be located in the task bar. Double click on "HK" icon to launch the software.
6. Harmony Kardon 5.1.4 software will then launch.
<<

Can someone tell me how I can do this on a non-Intel Mac?

Thanks.

I've owned this remote for a couple years and used it very sparingly - mainly because we've moved 3 times in the past year and a half.

Anyway, pulled it out of storage a few days ago. Now when it charges, the HK logo with the horn stays lit. The logo is actually faintly burnt in now. And, the remote keeps beeping during charging. Once I take it off the cradle, it may last a few minutes, then it says it needs to be charged again and goes dead.

The gold contacts seem good and lifted correctly. Any suggestions? Is this a battery issue, or is the remote pretty much useless now?

Thanks for any help.

Chris

Is this a battery issue,

Yes.

Yes.

Thanks! Is this something I can buy in a regular store, or do I need to order online somewhere?

I have this remote, and I love it. However I'm having an issue charging the darn thing. I am on my third battery now, and none of them will take a charge. I set the remote in the cradle, the screen lights up and it appears as there is connection to the base. The next day I'll pick up the remote and the battery indicator is red and empty and I can get one or two commands out of it before it dies completely. This happens with the original and two other brand new batteries.

Is there an issue with the charger here, and if so is it something I can fix? I know support from HK or Harmony is non-existant now, but I've seen a few posts on other Harmony remotes about pins on the charger aren't correct on the chargers.

Any help? Thanks in advance.

Is there an issue with the charger here, and if so is it something I can fix? ... I've seen a few posts on other Harmony remotes about pins on the charger aren't correct on the chargers.
I've never had to replace the original battery, after several years of use. The common complaint is that if you don't get the remote seated just right in the base, it doesn't make good contact. But if you hear the "beep" and see the "ring" logo appear, you know it's making contact, and that's not the problem. In your case, it sounds like the charging circuit inside the remote has failed; unfortunately not something easily fixed.

[QUOTE=bagheerabt1;17697257]I have this remote, and I love it. However I'm having an issue charging the darn thing. I am on my third battery now, and none of them will take a charge.


Had something like this too, I ordered some new batteries and found a aftermarket charger, but it was a pain to swap out all the time. Finally figured since all the batteries held a charge, it was something w/ the remote.

Super Simple Fix: Place a couple small pieces of tape or paper wedge to push the battery as close as possible to the contacts. I found just the smallest gap didn't allow the battery to charge, but looked like it was.

I just bought a new blu-ray player and wanted to update my TC 30 remote, but I can't add a new device, it's just a blank screen in the program. I tried it on my XP computer and my Win7 computer. I then updated the software to 5.1.4 on both computers and I still get the same screen. The last time it worked was January. Any ideas?

GKCMilner,

I encountered the same problem today when trying to update my TC 30. I'm using version 5.1.4 as well and I too get a blank window when attempting to add a new device.

To work around the problem I went directly to the following website in a normal Firefox browser window (omit spaces in the following URL)
http : // members.harmonyremote.com

You have to login in twice, but once you do you should see the exact same interface that you would see in the harman/kardon TC30 software. Make the changes you need in your web browser and then log out. Then go back and re-run the harman/kardon TC30 software and update your remote. Detailed steps are below. Worked for me, hope it works for you too.

---

TO ADD A NEW DEVICE TO A harman/kardon TC30 Remote *

Open the following URL in a normal Firefox browser (omit spaces in the following URL)
http : // members.harmonyremote.com

When you see the first page that says "Software Update Available We have detected you are using a previous release of our client software. Please upgrade the software in order to make use of its enhanced features." you can just click the Next button.

The next screen should be a login screen. Enter the username and password you originally used when setting up your harman/kardon TC30 software.

Next you'll see another page that says "Software Update Available...". Just click next.

Next you should see the harman/kardon login page with the familiar blue background. Log in again with the username and password you originally used when setting up your harman/kardon TC30 software.

Once you're in, make any desired changes (i.e., add new devices).

When you're done, log out.

Re-run the harman/kardon TC30 software and update your remote.

* I got the idea for this from the Concordance project, which is cross-platform software for programming Logitech Harmony remotes

Many thanks, jfmole!

I was able to add the AVR 3600 to my remote (as well as a couple other devices) by going to the harmony website...not sure why HK doesn't just update their link since it seems that you actually go to the same setup tool...oh well.

Thanks again.


GKCMilner,

I encountered the same problem today when trying to update my TC 30. I'm using version 5.1.4 as well and I too get a blank window when attempting to add a new device.

To work around the problem I went directly to the following website in a normal Firefox browser window (omit spaces in the following URL)
http : // members.harmonyremote.com

You have to login in twice, but once you do you should see the exact same interface that you would see in the harman/kardon TC30 software. Make the changes you need in your web browser and then log out. Then go back and re-run the harman/kardon TC30 software and update your remote. Detailed steps are below. Worked for me, hope it works for you too.

---

TO ADD A NEW DEVICE TO A harman/kardon TC30 Remote *

Open the following URL in a normal Firefox browser (omit spaces in the following URL)
http : // members.harmonyremote.com

When you see the first page that says "Software Update Available We have detected you are using a previous release of our client software. Please upgrade the software in order to make use of its enhanced features." you can just click the Next button.

The next screen should be a login screen. Enter the username and password you originally used when setting up your harman/kardon TC30 software.

Next you'll see another page that says "Software Update Available...". Just click next.

Next you should see the harman/kardon login page with the familiar blue background. Log in again with the username and password you originally used when setting up your harman/kardon TC30 software.

Once you're in, make any desired changes (i.e., add new devices).

When you're done, log out.

Re-run the harman/kardon TC30 software and update your remote.

* I got the idea for this from the Concordance project, which is cross-platform software for programming Logitech Harmony remotes

When i click on next upon getting the update message i get sent to the harman kardon web site without any further options.

Anyone has had this problem?

When i click on next upon getting the update message i get sent to the harman kardon web site without any further options.

Anyone has had this problem?

That's the same problem I'm having. :confused:

You are experiencing that problem since the TC30 website no longer exists worst yet the TC30 is no longer supported. Sorry for the bad news. Maybe DocGriffinStone (http://www.avsforum.com/avs-vb/member.php?u=7888403) can help you.

For anyone that is still trying to find a way to get the Harman Kardon TC 30 working with Windows 7, read on.

The software does not work in Windows 7.

I have systems running 32 bit and 64 bit Windows 7. I tried compatibility modes and Virtual Machine XP Mode. Whatever configuration I tried was met with the same results. I could update the activities through the software, but could not connect and update the software on the remote. I did overcome this obstacle, but my fix will not work for everyone. Get your old computer (or hard drive) out of the garage, install Windows XP, install version 5.1.4 of the Harman Kardon TC 30 software (link available in this thread), connect your remote, and everything works perfectly. I was finally able to update my remote to work with my new home theater configuration and it was only a little frustrating to have to dust off the old comp :)

As a side note, I installed the Harmony 880 remote software on my Windows 7 x64 system and it works fine to update devices and activities. I just cannot get it to connect to the remote for the hardware update.

Hope this helps, viva la TC 30!!!

Updated 09/03/10
Unbelievable!!! I changed the configuration on one of my devices using the harmony software. I then connected the TC 30 and ran the update using the HK 5.1.4 software on the XP machine that has been untouched since my last update and the software crashes as soon as it connects to the remote to begin the update. I reinstalled the software, same thing. I reinstalled the OS and the software, same thing! After plenty of troubleshooting on my end, I called Harman Kardon. Their tech support gave me the Logitech tech support number. Logitech wanted to run through all of the troubleshooting I had already done (except the OS reinstall). After about 30 minutes of running through basics and waiting on hold, they gave me an incident number and transferred me to their next tier tech support. I could not stay on the phone any longer and called it a day.

Fast forward to this evening and I think I found the answer...the website + the Logitech and Harman Kardon remote software installed = functioning update capabilities in Windows 7 (not positive the Logitech software is needed). members.harmonyremote.com (http://members.harmonyremote.com) allows me to update using the installed 5.1.4 software by dowloading these files called connectivity.ezhex and update.ezhex. I just tested this by adding a device and changing an activity. This fix is much more convenient than a separate machine running XP so I hope it works consistently. Please note that I did get caught in a loop on one occasion. The site kept telling me to upgrade my software when I attempted to login via the website. I closed the browser, opened a new browser session, logged into the website, and I was able to update the remote again.

My Setup
My OS: Windows 7 x64 (fully updated)
My Browser: Firefox 3.6.8
H/K Software Installed: 5.1.4
Logitech Harmony Software Installed: 7.7.0
TC 30 Firmware Version: 4.2.2

I've contact Harman Kardon and they send me the folowing asnwer. It works on both XP as Vista (at least is does with me).
It seems that they still (or perhaps again) give support on the TC30.

>>
Thank you for contacting Harman Kardon. I am sorry to hear that you have lost your software CD. I have provided specific instructions on how to
reinstall the software below. Make certain that all anti virus, spyware blockers and pop up blockers are disabled and then,

I would like for you try the following.

Note: Step 3 is very important

1. Uninstall the Harman Kardon Software if it is already installed (Start/Control Panel/Add or Remove Programs).
2. Download the Harman Kardon Software from: http://images.harmonyremote.com/EasyZapper/Downloads/HarmanKardonTC30RemoteClient5.1.4-Win-x86.exe
3. Follow the wizard to install the software. Once the installation is complete the software will attempt to launch. It will then attempt to check for the latest software update.
The software prompt the user to upgrade from version 5.1.4.88 to 5.3.2.6. Click on "Cancel" then select "Yes" to the question "Are you sure you want to cancel this setup?". Click "Finish" on the next screen.
4. Reboot the Computer.
5. After the computer reboots, the "HK" icon will be located in the task bar. Double click on "HK" icon to launch the software.
6. Harmony Kardon 5.1.4 software will then launch.
<<

I followed the procedure and still have issues. I get an "Unable to Display Content" after I try to update! Yikes.

Just thought I would follow-up. My remote has been sitting in a drawer for the last few months and I have been looking around for a replacement. I just hadn't bought one because I am still mad that this like new TC30 remote is no longer supported by H/K.
Well, about a month ago I bought a new (to me) laptop. I didn't bother trying the remote with it since I tried the remote with two other laptops without success. Well today I was about to buy a replacement, but before I did I gave it a try with the new computer. It is running Windows 7 64-bit. I set the shortcut up as XP sp3 compatible. After I restarted the computer I plugged in the remote and the computer recognized and installed it. Then I ran the software, logged in, and clicked "Update remote". lo-and-behold it worked!
I don't know if its the new computer or if it's the HArmany server now working, but I recommend giving it a try before trashing the remote.

Then I ran the software, logged in, and clicked "Update remote". lo-and-behold it worked!
I don't know if its the new computer or if it's the HArmany server now working, but I recommend giving it a try before trashing the remote.

I'm so spooked now by everything I'm reading here........I'll probably never mess with my TC30 again, even though there are some simple updates I neglected to make when I last had the software up and running.

I did make a note to myself.....and paste it on my desktop....never to update beyond, I think it was ver. 5.1.....but, sounds like ANY playing with it is asking for the death knell!!!

Over and out!!
Scotty

I'm so spooked now by everything I'm reading here........I'll probably never mess with my TC30 again, even though there are some simple updates I neglected to make when I last had the software up and running.

I did make a note to myself.....and paste it on my desktop....never to update beyond, I think it was ver. 5.1.....but, sounds like ANY playing with it is asking for the death knell!!!

Over and out!!
Scotty

After my TC30 became a brick I bought a Harmony 670 and used it happily for a number of years. It was just about worn out with bad key contact so my wife bought me a new Harmony One for Christmas. So far I love it. If you liked the TC30 you'll surely love the Harmony One. It is on sale at Best Buy for $159. regular price is $199.

Continued good luck with your TC30.

After my TC30 became a brick I bought a Harmony 670 and used it happily for a number of years. It was just about worn out with bad key contact so my wife bought me a new Harmony One for Christmas. So far I love it. If you liked the TC30 you'll surely love the Harmony One. It is on sale at Best Buy for $159. regular price is $199.

Continued good luck with your TC30.I'll second the recommendation of the Harmony One. I've had mine for about a year and it works flawlessly.

My TC30 got to the point it wouldn't hold a charge and I wasn't about to spend $$ on a replacement battery for a remote no longer supported.

This is what works for me:

Install http://images.harmonyremote.com/Easy...0_5_1_4_88.exe.
Direct Firefox (4b8) to http://www.mactc30.com and hit 'Next' when you see 'Software Update Available'.
Do your thing and update the TC-30.


You might run into some download dialogues while updating the remote. Choose to execute the download with the installed software.

Hope this helps.

This is what works for me:

Install http://images.harmonyremote.com/Easy...0_5_1_4_88.exe.
Direct Firefox (4b8) to http://www.mactc30.com.
Do your thing and update the TC-30.


You might run into some download dialogues while updating the remote. Choose to execute the download with the installed software.

Hope this helps.

I did what you asked. I have a Dell laptop running Win 7 64-bit. I installed Firefox 4.0 Beta 10. I installed TC30 5.1.4 software. When it finished installing, it gave an error saying some java virtual machine crashed. I went to http://www.mactc30.com and it gave me the following. Looks like the browser is not compatible. Did you have to change the user agent or anything like that in Firefox?

https://lh6.googleusercontent.com/_9v-_m8T4Xzc/TU3CRDWwhII/AAAAAAAAAt8/VeCKjZTfcxA/s576/tc30_4.jpg

Any ideas. So frustrating.

https://lh6.googleusercontent.com/_9v-_m8T4Xzc/TU3CRDWwhII/AAAAAAAAAt8/VeCKjZTfcxA/s576/tc30_4.jpg


Just hit 'Next'

Just hit 'Next'

That just took me to a random harman kardon page. I will have to try it again tonight. Also, would the firmware on the TC30 be significant. Mine says it is 4.2. Some other people said it is 4.2.2.

I had a long history of TC30 software update not working. I think my suspicions were correct and I was able to update it successfully this evening.

Everytime, I used the http://www.mactc30.com, I got a newer looking harmony remote screen instead of the Harman Kardon screen. While some other people got it to work from here, I always got the "Unable to Display Content" page.

I had tried to get it to work with multiple computers, multiple operating systems, multiple cables, etc. all with the same result.

Then today, I decided to use the http://members.harmonyremote.com and then I got a really old looking interface. Then I made a change to my configuration. Then I tried to update it from there and it did not work - got Unable to Display Content again.

Then I went back to http://www.mactc30.com and then I got the Harman Kardon interface instead of the Harmony interface. Voila - Immediately I had hope and I tried updating the software and it did.

It got all updated - even the date/time got updated.