Buydig

I hope this is an appropriate place for this question, but has anyone ordered a large TV from buy.com? If so, how was their delivery service? Amazon specifically describes a white glove service for such items but buy.com merely lists ground shipping. Any experiences to share? Thanks.

Good luck
:)

I hope this is an appropriate place for this question, but has anyone ordered a large TV from buy.com? If so, how was their delivery service? Amazon specifically describes a white glove service for such items but buy.com merely lists ground shipping. Any experiences to share? Thanks.Danger Danger Will Robinson !! Look up Buy.com on Resellerratings.com - they have a very low 2.36 out of 10.0 rating with the vast majority of customer reviews stating "Very Dissatisfied" plus the usual planted fake "Very Satisfied" reviews in a feeble attempt to convince readers to ignore "those other customers who are lying about the bad service" etc. Anyone who has more that say 5% reviews that are bad is bad enough, but when almost all the reviews are bad it's a clear sign that this company is very disreputable. It's not like people just pick them out and make up lies about their poor service. There are lots of similar online vendors that have tons of horror stories from dissatisfied customers, and the obligatory glowingly positive fake reviews.

Don't buy from these crooks. And please, check Resellerratings.com for any online vendors you are thinking about using. If you want an example of a good vendor, look up VisualApex.com or InvisionDisplays.com or ClevelandPlasma.com . . . .

Hi all, Has anyone ordered from Adorama before? I'm interested in buying a Samsung 4665f and amazon's price just shot up and is out of stock.

Thanks!

Definitely check www.resellerrating.com before you buy from an online vendor.
Having said that the online vendors I've had great experiences with are as followed:

buydig
newegg
techonweb
*******
amazon - and some of the amazon marketplace members
acessories4less
B&Hphoto
J&R
Tigerdirect - only ordered a couple things from them though

They all have some of the best prices and excellent customer service IMHO.
Hope this helps

Hi all, Has anyone ordered from Adorama before? I'm interested in buying a Samsung 4665f and amazon's price just shot up and is out of stock.

Thanks!

Only photo gear. Service has been good over the years w/no complaints. A direct competitor to B&H Photo, who I have also ordered photo gear for at least 15 years. Again, no complaints. Never ordered a TV though, but both are legit businesses.

I know what I want and can save a good sum of money purchasing online, but have a couple questions.

If you have purchased online, please tell me about your experience.

And...would you purchase the extra warrenty from a company like RepairTech?

This will probably get moved to the other thread but my recommendation is to do a search for the company you are thinking about buying from or visit resellerratings :)

I ended up buying from Visual Apex. I had a great experience and would highly recommend them.

Ive also heard nothing but positive experiences from people buying from Roman at Invision Displays and Cleveland Plasma.

Bottom line.... Buy from a reputable company and take a good hard look at their return policy and you will be fine.

Check their return policies and always use resellerratings. You really need to know your vendor for a purchase this high. Unless you're getting pricing better than costco or the like, you shouldn't bother with them. They don't have to keep a store front so their prices and costs should be lower.

The real challenge is what happens if you open your TV and it doesn't work. I'm in the process of buying a plasma from newegg. They won't take it back once you sign for it. I'll inspect the box and as long as it looks pristine, I'll accept it. Should there be a problem with the set, I have to go through the warranty. I'm sure many online sites are the same. The real issue is what happens when things don't go perfectly well.

we have 3 HD displays that we bought from 2 companies over the years, both of whom are forum sponsors. Not a complaint against them. Even when there were problems, the company stepped up and immediately fixed the issue. I doubt you'd have much to complain about if you bought from any forum sponsor.

Check their return policies and always use resellerratings. You really need to know your vendor for a purchase this high. Unless you're getting pricing better than costco or the like, you shouldn't bother with them. They don't have to keep a store front so their prices and costs should be lower.

The real challenge is what happens if you open your TV and it doesn't work. I'm in the process of buying a plasma from newegg. They won't take it back once you sign for it. I'll inspect the box and as long as it looks pristine, I'll accept it. Should there be a problem with the set, I have to go through the warranty. I'm sure many online sites are the same. The real issue is what happens when things don't go perfectly well.

What about the extra warranty. If you bought a $2500 tv from a B&M store, would you buy the extended warranty?

I've never had problems with buy com. I ordered movies, speakers, and computer parts from them before.

I've never had problems with buy com. I ordered movies, speakers, and computer parts from them before.

A little different than buying a big ticket item like a LCD or PLASMA :) Resellerratings will give you some details about vendors as well.

I have decided to get a Samsung LN-T4665F and am seriously thinking about purchasing it from amazon.com along with their 4-year service plan. The cost is about $500 less than going to my local CC and purchasing the TV along with their 3 year CC advantage plan. My question is what has been the history of amazon and their customer service and returns? Is it worth $500 to go with amazon over cc?

i have had nothing but outstanding experiences with amazon customer service. i would say go for it. they are 100% customer oriented in my experience

Hi all,

I want to buy the Panasonic TH-58PX60U, and many AVS members mentioned about Roman at Invision Displays. I checked the web site, but there is no price for any item, and I hate to call to talk to a customer service just to find out about the price. Does any know about the price for that model?

Thanks

im looking to buy a sharp or samsung tv in the $3000 range, my question is; is it a safe place to buy a tv from. my main concern is there return policy. if its broken when i buy it do i have to shell out $150 to ship it back, or can i just u the service plan to get a replacement. oh and is there extended warranty a good trustworthy company? who is the warranty threw?

Newegg is great I bought my LCD from there but you should ask them how the return policy works that way you wont get any "I think it is this way" and so forth. I think they will pay return shipping though but you should call them up, they are easy to work with.

ok! here's my 2 cents on this... i have been buying from NewEgg for years (mostly computer parts like soundcards, video cards and CPUs) and have NEVER has one problem where i have had to return an item. this weekend i setup my first HDTV that i ordered from them (the Olevia 332H for the bedroom) and i couldn't be happier! PQ on this model is amazing and it made me move toward the 747i for the living room next. NewEgg has been around for years and i don't think you (or anybody else for that matter) well be unhappy with anything from them. again, just my 2 penny's worth... :D

I agree newegg is a great vendor, however tv's larger than 26" u simply cannot return and must deal w/manfacturer.

I tried to paste a link to their bulk item return policy, but I need 5 posts 1st :p

Sets larger than 24" they wont refund or replace, just need to feel lucky and do alot of reseach.

Better to buy from vendors that offer customer satisfaction guarantee such as costco and dell

yeah... sure... like dell is all that! better off with NewEgg than "dell" any day!

If you need to buy a large LCD tv online, try amazon.

No.

Newegg is good for computer parts. Any purchase over $1000 and you should be careful. Why? Their customer service is horrible - it takes forever to resolve issues regarding billing, shipping and returns.

Stick to the other online retailers like: Amazon, B&H Photo, One Call, and so on.

If you need to buy a large LCD tv online, try amazon.

Yup, I would go Amazon before Newegg for sure. You can return it it there is a problem, and going through the manufacturer for servicing can be a nightmare.

and going through the manufacturer for servicing can be a nightmare.

Sometimes it's like pulling teeth. :(

so amazon.com is better for tv purchases? should i be sure it actually ships from amazon.com or does it matter if its one of those different retailers? i wonder how they are with returns..

You need to make sure it says sold and shipped by amazon, not a third party vendor because then you have to read their return policy for a large item. Amazon will act as a middle man for you and the vendor if you choose to buy it from places like Electronic Express, Electronic Expo, etc. Amazon will not get involved with return item for you.

Do not use newegg for tv purchases for the bulk return policy already stated. I stick to costco.com for online tv purchases. Whatever online merchant you use, make sure you read the return policy VERY carefully :)

I ordered my TV from newegg. I didn't have any problems. It is true that there are no returns on bulk items, but you can refuse the delivery if the box is damaged. If the TV doesn't work you'd have to go through the manufacturer warranty. The AIT shipping that newegg used to send my 747i went very smoothly.

I'm curious as to folks experience with purchasing directly from Sony Style. I'm a big fan of no interest financing at the big box stores, but noticed Sony offers this also. Do you still pay tax through Sony Style? Is shipping reasonable? Return policy?

I purchased a PS3 through Sony Style. At the time it had free shipping and was delivered pretty fast, probably 3 or 4 days.

Sony has some retail stores in my state so sales tax was charged.

Has anyone bought a refurb LCD from Tigerdirect? If so, what was your experience?

Has anyone bought a plasma from Vann's? How is their customer service/delivery?

vanns is an excellent choice to purchase from they have great service and are authorized delaers for all the products they carry.

just watch the pricing, sometimes they hold the pricing close to msrp, but other times they compete with the best online pricing, ymmv.

Let me reinforce your find on their reviews (http://www.resellerratings.com/store/IbuyDigital)

Chris
Some happy and unhappy experiences recounted here (http://www.bizrate.com/ratings_guide/cust_reviews__mid--31091.html) and here (http://www.pricegrabber.com/rating_getreview.php/r=507).

By the way Vann's is excellent. Check em out (http://www.resellerratings.com/store/Vann_s)

Chris

i really dont know anything bout him .. i cant help you...

Hey all,
I'm new, and have been thinking about purchasing a Panasonic TH-42PZ700U as of late. I was thinking of getting it online, perhaps via Amazon, Beach Camera, or Plasmabay. The reasoning behind this is that they seem to have very competitive prices, and I lack the capability to transport a set that I bought in person (car is too small) and need home delivery anyways. Does anybody have any recommendation as to whether these sites will provide careful shipping and handling, and undamaged products? My biggest fear is opening my brand new set only to find multiple dead pixels, scratches, nicks, etc. Also, if you know of any other excellent low-price online retailers that offer comparable prices, I'd appreciate it. Thanks a lot!

Hi all,

I plan to order PH9 or PH10 series plasma from US to Turkey. I found only B&H in NY accepts orders and ships internationally. Any other source suggestion or experiences with this seller will be helpful.

Thanks in advance...

Hi,

There had been previous post mentioning monitoroulet.com. I checked the resellerratings and other rating sites. The ratings were mostly good with couple bad experiences. Has anyone purchase a TV from Monitoroulet.com before? How was the process?

Thank you very much.

I am in the market for a 50" plasma and I've narrowed it down to the Pioneer PDP-5010FD and the Samsung FP-T5084. I've heard the Pio is the way to go but it is more expensive. I did find it on the DTV City website for much cheaper than anywhere else that I've seen it. Has anyone ever ordered or used the DTV City website? Extended warranty that is offered by them as well?

I have been researching 50 inch plasmas for several weeks now and am close to a purchase decision. (Probably getting the Sammy 5084 over the Panny 700 and the Pioneer 5080.)

For almost all the TVs I have looked at, Electronique Plus has the lowest price...often by a few hundred dollars.

Anyone with experience with this site? Are the prices "too good to be true"? Would love any input. Thanks.

Please make sure they are authorized. I know they are not for Pioneer.

Not to sound too stupid, but what's the difference between authorized and unauthorized dealers? I would assume unauthorized are probably cheaper, but what's the catch?

Not to sound too stupid, but what's the difference between authorized and unauthorized dealers? I would assume unauthorized are probably cheaper, but what's the catch?If you buy a Pioneer Plasma from an unauthorized dealer, your new TV will have NO WARRANTY.

Electronique Plus has no history on resellerratings dot com, except for one single customer who is very dissatisfied. Anybody who's anybody has history and feedback on resellerratings dot com, and the lack of it tells me to avoid this place and buy from a legitimate authorized Pioneer dealer.

http://www.pioneerelectronics.com/pna/v3/pg/top/div/article/0,,2076_310070097_277297187,00.html

http://www.pioneerelectronics.com/pna/v3/pg/top/cat/article/0,,2076_310070097_310105092,00.html

I would like to purchase a plasma 46" tv from the above mentioned store.. Has any member had any experience good or bad with Vanns? thanks

i've bought from them, they are a very reputable company. authorized for all the items they sell, ship fast and you can find some excellent deals from them at times. you should have no problems with them.

You should be fine! (http://www.resellerratings.com/store/Vann_s)

Chris

I've purchased a reciever, speakers and an upconverting dvd player from Vann's (all at separate times) over the past 3 years or so...no issues. They seem to be good compnay...and looking at the catalog they sent they are more knowledgeable about what they sell than BB, CC etc..

I would like to purchase a plasma 46" tv from the above mentioned store.. Has any member had any experience good or bad with Vanns? thanks

Who makes a 46" plasma these day. You might be confused

just bought my 58 inch panny plasma from them. Should get it Friday. Good company.

I've purchased from Vanns and I also recommend them.

I bought my Panasonic TH-50PX77U from Vanns.com the week before Thanksgiving and had it shipped from Montana to Washington state. Their original price was over $200 less than any local dealer and then on Black Friday they lowered their price another $200 so I phoned and they gave me a price adjustment. For that much savings, I figured that even if I got a dud and had to pay $200 to ship it back I would still be money ahead compared to buying it locally.

As it turned out, the giant box arrived at my door in perfect condition and the 50PX77U inside worked perfectly, so I am more than happy with my online buying experience from Vanns.com.

To those who have ordered from Vanns; did you buy ONLINE or CALL them?

Hello Everyone,

I was looking at purchasing a TV through Amazon and had a few questions.

1. Has anyone had good success with this? The similar threads tool doesn't give much input. I've only bought large ticket items in local stores but Amazon is a few hundred dollars cheaper and with free shipping so I want to jump onto this but am hesitant.
2. Extended Warranty - Has anyone gotten one of these through Amazon?

3. Sorry if there is a better forum for this, this seemed the best place without breaking the no links/no price discussion.

Thanks everyone,
Chris

They are very good. Be sure you are buying thru them and not one of their "merchants" if you want their policies to apply. Check the thread for much more info:

http://www.avsforum.com/avs-vb/showthread.php?t=658905&highlight=amazon

Thank you very much.

I must have been too narrowed in the search to see that.

Makes me a feel a lot better also. Looks like there will be a new Sammy owner later tonight.

I bought a Sony HD camcorder from them. I think my sister ordered a JBL surround sound speaker system from them, too. Can't remember if it was online or phone, as I did call and talk to a rep. Would not hesitate to buy from again, and often check their prices when I am looking for other equipment.

yeah amazon is awesome. my 52" was defective. they shipped a brand new set to my house for free and picked up defective one at that time. A++++.

Sammy and Amazon. Two good choices! Enjoy.

Sammy/Amazon here too..Mine came from them yesterday. Good experience so far. We did not get an extended warranty.

With their prices with delivery etc, I couldn't help but to try them out .

I have ordered several items online from Vanns and everything went smoothly. In fact I
ordered the Onkyo 605 from them this week.

Just got an Onkyo 705 from them, good company, good prices.

To those who have ordered from Vanns; did you buy ONLINE or CALL them?Always online...I would rather feed my CC# to an indifferent server than to a human being. Also..(I don't know if Vann's is guilty or not) calling always exposes you to fending off the upsales attempts.;)

Best place to buy online, over the phone, or in person is ABT! They will destroy anyones price and there CS is second to none!

So far, I can't find anyone local to come close to matching the price Amazon is offering...and no one locally can offer no sales tax.

So, before I take the plunge and buy from Amazon...any horror story from Amazon with plasma deliveries...?

I just had a Panny 50PZ77U delivered yesterday - no complaints here.

Just pay with a credit card for protection. If you get a damaged unit, dispute the charge within 30 days.If it's a gold card or several others you also get a double warranty for free.

Amazon's CS is top-notch, I consider them to be one of the best ones out there.

I used Amazon - not an Amazon Merchant - but directly through Amazon to purchase my Sony LCD. I am in the process of returning it because it blurrs so badly.

First, the TV came and the guy placed my old TV in the corner of the room, unpacked my new tv, put it on my console, plugged it in and made sure the remote worked. (They do not hook it up to the cable for you.) The delivery guy suggested I keep the box for 30 days just in case.

I emailed Amazon a week after having my TV about it blurring and received an email reply saying that they will be having the trucking company contact me directly for a pick-up time, and that since the TV is defective there will be no return delivery fees. The trucking co called two days later and they are picking up the TV on Sat. I will be receiving a full refund.

I am *extremely* impressed with Amazon and will definitely order through them again.

One word of caution - make sure it is Amazon as the seller and not some 3rd party. If it is a 3rd party you are bound by *their* return policy. For example, most say that they do no accept returns for any tv over 37 inches!

Was the TV really defective? Or was it just the innate properties of LCD that bothered you?


I used Amazon - not an Amazon Merchant - but directly through Amazon to purchase my Sony LCD. I am in the process of returning it because it blurrs so badly.

First, the TV came and the guy placed my old TV in the corner of the room, unpacked my new tv, put it on my console, plugged it in and made sure the remote worked. (They do not hook it up to the cable for you.) The delivery guy suggested I keep the box for 30 days just in case.

I emailed Amazon a week after having my TV about it blurring and received an email reply saying that they will be having the trucking company contact me directly for a pick-up time, and that since the TV is defective there will be no return delivery fees. The trucking co called two days later and they are picking up the TV on Sat. I will be receiving a full refund.

I am *extremely* impressed with Amazon and will definitely order through them again.

One word of caution - make sure it is Amazon as the seller and not some 3rd party. If it is a 3rd party you are bound by *their* return policy. For example, most say that they do no accept returns for any tv over 37 inches!

thanks for the good feedback so far.

this one would be from amazon directly (50 inch 1080p, non-elite).

do you have to specifically request the "white glove service?" for them to bring it in to your house, or is that part of the standard shipping?

It's their standard deal for big screen TVs I think.

thanks for the good feedback so far.

this one would be from amazon directly (50 inch 1080p, non-elite).

do you have to specifically request the "white glove service?" for them to bring it in to your house, or is that part of the standard shipping?There are a number of posts here on AVS complaining that Amazon's white glove delivery service fell way short of what was promised - like the TV being delivered to the driveway only, or set just inside the door, or them sending one delivery person who was unable to even get the TV off the truck, and using delivery personnel that have no idea how to assembe or install the stand or set up the TV or are unwilling to do so.

thanks for the good feedback so far.

this one would be from amazon directly (50 inch 1080p, non-elite).

do you have to specifically request the "white glove service?" for them to bring it in to your house, or is that part of the standard shipping?

I'll know more tomorrow with the delivery of my plasma. So far, its been good *fingers crossed*. Amazon shipped it on Sunday and it arrived at my local distribution hub on Wednesday. I called in (as recommended by Amazon purchasers and here on AVS Forum) and arranged for delivery Friday. Definitely call the freight carrier the instant it gets to a distribution hub near you - Amazon forgot to give them my phone number, so I don't know how they would've called me per the Amazon e-mail. ;)

Amazon uses Ceva Logistics/Eagle for delivery, who in turn can contract to local carriers. Depending on your city, that's where the hit-or-miss factor comes in I believe. Since I'm in Chicago, it's Eagle. I'm happy with the speed of delivery so far.

Was the TV really defective? Or was it just the innate properties of LCD that bothered you?


I think it was really defective as I watched the same TV show where I noticed the blurring the most on a friend's Westinghouse (sp?) and it didn't happen at all. However, I was told that this ghosting is something you can't get away from altogether with LCDs which is why I've chosen plasma.



There are a number of posts here on AVS complaining that Amazon's white glove delivery service fell way short of what was promised - like the TV being delivered to the driveway only, or set just inside the door, or them sending one delivery person who was unable to even get the TV off the truck, and using delivery personnel that have no idea how to assembe or install the stand or set up the TV or are unwilling to do so.


I live in a 6 story condo and the driver brought my 46" Sony right into my apartment. Granted, we have elevator service. There was only one person who delivered, but he knew exactly what to do and did so in a quick and efficient manner. He actually arrived on a day when we had a huge snow storm. No problems whatsoever.

Also, Amazon delivered way sooner than intended. The delivery time frame was 4-6 weeks from the time I placed my order. I received the tv a week and a half later.

It's not my intention to be cynical, just sort of a opinion in general, but I believe any time you are being shipped a large, somewhat fragile item in the 100 lb range, wether it be a TV or anything else, the old Forrest Gump saying comes into play: " Momma said 'Having plasma teevees shipped to you via freight trucking companies is like dipping into a box of chocolates, you never know what your going to get until the plasma TV is in your living room". Good Luck!!;)

You know exactly what you will get. Perfect set. The odds are less than 1 % of anything happening. I have been told :rolleyes:

Amazon's CS is top-notch, I consider them to be one of the best ones out there.

And a 30 day 100% satisfaction guarantee. No shipping cost either way. Also will negotiate a reduced price if unit is not perfect. Like a scratch or ding. Or return with full refund. Or replace same model. Or replace with different model.

You know exactly what you will get. Perfect set. The odds are less than 1 % of anything happening. I have been told :rolleyes:

Roman, for your sake and a few others I would hope so. Gotta pay the bills!!

And a 30 day 100% satisfaction guarantee. No shipping cost either way. Also will negotiate a reduced price if unit is not perfect. Like a scratch or ding. Or return with full refund. Or replace same model. Or replace with different model.

I was under the impression that Amazon only covered return shipping if the item is defective (I'm reading their return policy at http://www.amazon.com/gp/help/customer/display.html?nodeId=901888). Is the policy different for televisions?

36+ hrs into my plasma's break-in period. The delivery was fine, arrived about an hour into my 4 hour delivery window. Little disconcerting when I saw the guy put the tv on his back/shoulder from the truck as if it were a bag of coffee. Guess if you deliver a lot of tvs 100+ pounds isnt much in terms of weight. The 2nd guy helped him carry it up the steps to my place. They unboxed it indoors, took it out of the bag, put it on my stand. Wouldn't connect the tv to my component - said they weren't allowed - but waited until I powered it up and then asked me to sign off on whether the tv had sound, video, etc. Left the box w/ me in case I needed to return it. All in all, I'd do another delivery w/ Amazon again.

I ordered a 5084 from Amazon. They quoted ~10 days for delivery but it arrived in 3 with standard (free) shipping. (It shipped from Dallas and I'm in Houston.) They called a day in advance with a delivery time, arrived on time, brought the tv into the house and were prepared to set it up. Until they opened the box and we saw that the screen was cracked! I refused delivery and wrote the reason on the slip, then called Amazon. They were nice and a new one shipped the next day. I'll probably get it tomorrow or the next day. As long as I get a working unit, I really can't complain about the service. Be sure the shippers open the box and you have a working unit before they leave.

It's not my intention to be cynical, just sort of a opinion in general, but I believe any time you are being shipped a large, somewhat fragile item in the 100 lb range, wether it be a TV or anything else, the old Forrest Gump saying comes into play: " Momma said 'Having plasma teevees shipped to you via freight trucking companies is like dipping into a box of chocolates, you never know what your going to get until the plasma TV is in your living room". Good Luck!!;)

You would think. ..but how do these displays move from the assembly facility, to distributors, to warehouses, to local stores, and to your home? It ain't by osmosis!

Not to say some carriers might be better than others, but unless you have actual percentages of displays that are DOA and delivered by online orders vs. from a local store, it's meaningless conjecture.
Now as far as which retailer handles problems better, THAT'S where the wheat is separated from the chaff.

You would think. ..but how do these displays move from the assembly facility, to distributors, to warehouses, to local stores, and to your home? It ain't by osmosis!

Not to say some carriers might be better than others, but unless you have actual percentages of displays that are DOA and delivered by online orders vs. from a local store, it's meaningless conjecture.
Now as far as which retailer handles problems better, THAT'S where the wheat is separated from the chaff.

Not conjecture, just my opinion. And yes, my apprehension is caused by which carrier you might or might not get. The good one?, the decent one?, the terrible one? Like I said, you really don't know until you dip in.

My first plasma last year arrived perfect, on time, no problems.

My second one this year arrived with a cracked screen, had the carrier take it with them to return. My replacement arrived two weeks later in perfect condition no problems.

Just be sure you check it out BEFORE the carrier leaves. These plasmas come with white glove service from Amazon so they must open it and let you check it out before they leave. Only sign off on it after checking it from top to bottom.

Amazon customer service is top notch.

By the way before my replacement was shipped I noticed the price dropped $100.00 on my 58pz700u on Amazon and called them on this. They refunded me the $100.00.

I was under the impression that Amazon only covered return shipping if the item is defective (I'm reading their return policy at http://www.amazon.com/gp/help/customer/display.html?nodeId=901888). Is the policy different for televisions?


Amazon covered all shipping cost for my replacement I didnt pay a dime.

Anyone have any experience with 6ave.com and their delivery service with plasmas?

From my research they seem reputable but just wanted to check here.

They have a bunch of stores here in NJ. They seem like a pretty big company, I never had anything delivered. though

Not conjecture, just my opinion. And yes, my apprehension is caused by which carrier you might or might not get. The good one?, the decent one?, the terrible one? Like I said, you really don't know until you dip in.

Conjecture, opinion, potato, potahto, ;)
I agree you never know and you do load it in your favor by 1) dealing only locally, or 2) dealing with a online supplier with a long standing reputation for service.

After sale service is a bigger issue IMO than delivery screw-ups (although the two can be related). But the risks associated with both can be mitigated with some research.
I suspect we are both into 'caution' where some others are willing to risk for the bottom dollar. And I see it all the time with queries on forums like, "Does anybody know if Acme Electronic Wholesalers are any good. I can't find anybody cheaper!". You know the drill. :)

It's not my intention to be cynical, just sort of a opinion in general, but I believe any time you are being shipped a large, somewhat fragile item in the 100 lb range, wether it be a TV or anything else, the old Forrest Gump saying comes into play: " Momma said 'Having plasma teevees shipped to you via freight trucking companies is like dipping into a box of chocolates, you never know what your going to get until the plasma TV is in your living room". Good Luck!!;)

ordered my 65 inch plasma from cleveland plasma's last week

arrived without any issues

much much more than 100 lbs ;)

price discussions are not allowed

Thanks