Those of you waiting to take the plunge might want to consider Costco Online for the Tosh A! HD DVD player - $449.99, shipping & Handling Included. They will have to collect your state's sales tax, but still a pretty good deal. And, should you feel the need: "This item is covered by Costco's guarantee to refund your purchase price if you are not completely satisfied. Costco.com products can be returned to any of our more than 400 Costco warehouses worldwide."

http://www.costco.com/Browse/Product.aspx?Prodid=11134592&whse=&Ne=5000001+4000000&N=4001431%204294966821&Mo=0&No=0&Nr=P_CatalogName:BC&Ns=P_Price|1||P_SignDesc1&Sp=C&hierPath=79*81*2158*&topnav=


Go ahead - you know you want one! :cool:

Don't most retailers match other stores prices? You could just take this to your favorite authorized dealer and ask for a price match.

-Robert

Yes, but could you return the player after five years use? ;)

Costco gives the buyer a sense of security hardly anyone dare match.

Yeh I bought my Xbox 360 from Costco in January and I'm glad since she said I'd be able to return it forever!

hmmm...should I buy from Costco or Continental for $100 less ? With Costco it can go back anytime though.

That's great news the Costco is selling the A1. I was thinking about going with the XA1, but this may push me in favor of the A1.

hmmm...should I buy from Costco or Continental for $100 less ? With Costco it can go back anytime though.

I like the Continental price or some of the Wal-Mart deals I've seen better than Costco's $449.99, plus tax, deal that does not have any other perks, value added service or any other free promotional offer.

The XA1 discounted is still an excellent choice as well.

-Robert

No other perks? You seem to be ignoring Costco's great return policy.

I like the Continental price or some of the Wal-Mart deals I've seen better than Costco's $449.99, plus tax, deal that does not have any other perks, value added service or any other free promotional offer.

The XA1 discounted is still an excellent choice as well.

-Robert

FYI, I'm pretty sure most B&M retailers will NOT price match to Costco. They're reason: "Because they're a wholesaler."

I tried price matching a printer from Staples to Costco and that's the answer they gave me.

FYI, I'm pretty sure most B&M retailers will NOT price match to Costco. They're reason: "Because they're a wholesaler."

Some places like BB & CC, I think match the prices. Ofcourse costco, like walmart, sell their own specific models. So difficult to match.

BTW, personally I see no reason at all in trying to match. I'd rather buy from costco - apart from peace of mind, I'd be supporting a company which treats their employees fairly.

I have never had any store price match Costco, including BB and CC. Won't match a store that charges a membership fee, since they do not charge a fee.

No other perks? You seem to be ignoring Costco's great return policy.

I like the Continental price or some of the Wal-Mart deals I've seen better than Costco's $449.99, plus tax, deal that does not have any other perks, value added service or any other free promotional offer.

The XA1 discounted is still an excellent choice as well.

-Robert

I think the several other perks and the lower cost outweigh Costco's return policy.

I also want everyone to know that Costco's return policy is subject to the General Store Manager's approval and some CE electronics carry only a 6 month return policy. Costco's 6 month CE products return policy may be expanded to include other digital video products.

It would be foolish for everyone to think they can go to Costco and bring back their HD-A1 player for a refund in 2011 and for that to be the compelling purchase decision.

-Robert

Don't most retailers match other stores prices? You could just take this to your favorite authorized dealer and ask for a price match.

-Robert

Maybe but then you wouldn't be able to take advantage of costcos AWESOME return policy. It prety much negates the need for an extended warrenty.

Maybe but then you wouldn't be able to take advantage of costcos AWESOME return policy. It prety much negates the need for an extended warrenty.

The industries best warranty retails for $39.99 and some dealers include it as a gift with purchase and match prices. You get better service and support and save the sales tax.

Good retailers can only offer their customers the opportunity to match prices and includes a few other perks to boot. Many satisfied customers buy their products in many ways. Customers and companies have options, "totally free enterprise, " it's the best way for customers to do business.

-Robert

I also want everyone to know that Costco's return policy is subject to the General Store Manager's approval and some CE electronics carry only a 6 month return policy. Costco's 6 month CE products return policy may be expanded to include other digital video products.



-Robert

Thats not true, the 6 months is only for **PCs**. I have a friend that works at Costco and he told me about a person that returned 100lbs of Custom Ordered crab meat, because his outdoor party got rained out.

Thats not true, the 6 months is only for **PCs**. I have a friend that works at Costco and he told me about a person that returned 100lbs of Custom Ordered crab meat, because his outdoor party got rained out.

I am sorry to disagree. Currently as I also stated the limited 6 month return policy only pertains to PC's, laptops and a few other PC items. But I ask you to consider for how much longer do you think Costco will be extending a 5 year return policy for example on $3000 42" LCD flat panel HDTVs and HD-A1 HD DVD players.

I would love to see many Costco customers save their receipts and make a mad rush to 400 or more Costcos across America with their old technology CE returns.

Coatco would be out of business before 1% of their customers requested refunds.

-Robert

I am sorry to disagree. Currently as I also stated the limited 6 month return policy only pertains to PC's, laptops and a few other PC items. But I ask you to consider for how much longer do you think Costco will be extending a 5 year return policy for example on $3000 42" LCD flat panel HDTVs and HD-A1 HD DVD players.

I would love to see many Costco customers save their receipts and make a mad rush to 400 or more Costcos across America with their old technology CE returns.

Coatco would be out of business before 1% of their customers requested refunds.

-Robert

You really don't know what your talking about. Costco makes a profit just from memberships. They also don't eat return cost, the manufacturer does they have this ability because of their ability to sell in bulk. I see why its to your advantage to spin in another way. :D

They also don't eat return cost, the manufacturer does

that may be the funniest thing I've heard all month!!! Find me a ce manufacturer who takes back product after 30 days, if ever!!!

You really don't know what your talking about. Costco makes a profit just from memberships. They also don't eat return cost, the manufacturer does they have this ability because of their ability to sell in bulk. I see why its to your advantage to spin in another way. :D

So you think in September 2011, Toshiba, Sony, Samsung, Philips ect, ect, has an agreement to take back for full credit for example all 42LX196 42" 1080p LCD HDTV's which cost $3000 in 2006 (when they first came out) for full credit. In 2011 42" 1080p LCD panels will be selling for $499. No CE (never the less all CE manufacturers) could have or would have the ability or wiliness to do so. Do you honestly believe all of these major companies made this deal exclusively with Costco, while leaving our Sam Walton and BB, Sears and everyone else.

This is no spin, it's just not realistic.

You also believe that Costco builds 400 enormous mega-warehouse buildings, pays all of the payroll of it's 200 employees per store, rent, utilities, ect, ect, on the membership fees alone?

-Robert

The point is, the awesome return policy still exists and that piece of mind is more important than a few buck or a few other perks t many of us.

At my local Costcos, only PCs have the six moth restriction and digital cameras/digital video cameras have a one month restriction. Everything else is lifetime.

You need to do more research on Costco. The 6 month return policy is on computers. Everything else can be returned for full refund at any time. People do it all the time. Do some research on other forums and you will see many people who have posted how they have done this. Some people abuse this policy and may ruin it for the rest of us. I will also say that at any time Costco can change this policy. Its been this way for years so far though. The abuse and quick technology advances in computers is why they changed it to 6 months. I have alos heard that Costco does not eat the return costs of product. I have no way of confirming this though. I have also heard that Costco now tracks more closely the returns of its customers to see if they are abusing the satisfaction guarantee policy.

So you think in September 2011, Toshiba, Sony, Samsung, Philips ect, ect, has an agreement to take back for full credit for example all 42LX196 42" 1080p LCD HDTV's which cost $3000 in 2006 (when they first came out) for full credit. In 2011 42" 1080p LCD panels will be selling for $499. No CE (never the less all CE manufacturers) could have or would have the ability or wiliness to do so. Do you honestly believe all of these major companies made this deal exclusively with Costco, while leaving our Sam Walton and BB, Sears and everyone else.

This is no spin, it's just not realistic.

You also believe that Costco builds 400 enormous mega-warehouse buildings, pays all of the payroll of it's 200 employees per store, rent, utilities, ect, ect, on the membership fees alone?

-Robert

Bought my A1 from Best buy yesterday. Today they price matched wallmart and took off $60.00. With that and my 12% rewards coupon... , player only came to $389.00. Not too bad.

We shouldn't abuse the police..... But I have seem a friend of mine return an CE device 4 years later (after it died), pick up a newer better one that wasalmost half the price and pocket the rest. Personally I would not do that, but some have.

Now if it dies a few month after the warenty ran out,and it was a big ticket item, I might.

I must admit I've never returned anything after more than a week (and that was only once).


http://www.bargaineering.com/articles/costcos-incredible-return-policy.html

I was wondering about extended warranty when using a credit card. I know American Express offer this, but I was wondering which type of American Express card offer this ?

I would pay more and buy from Costco. I had a $1800 Toshiba set that had a component input go bad after 18 months and took it back for cash back on the spot! No hassles at all. I dont believe in abusing this policy, but it is good piece of mind IF you need to use it. This should be the only consideration in my mind for the purchase of the A1. I wish I had bought mine from there. This is a no-brainer.

I am sorry to disagree. Currently as I also stated the limited 6 month return policy only pertains to PC's, laptops and a few other PC items. But I ask you to consider for how much longer do you think Costco will be extending a 5 year return policy for example on $3000 42" LCD flat panel HDTVs and HD-A1 HD DVD players.

I would love to see many Costco customers save their receipts and make a mad rush to 400 or more Costcos across America with their old technology CE returns.

Coatco would be out of business before 1% of their customers requested refunds.

-Robert
I've just returned a $500 CE purchased 2 years ago - without a receipt. Perks: 2% cash rebate from Costco and 1% from Amex, lifetime return guarantee.

You really don't know what your talking about. Costco makes a profit just from memberships.
This is true. Costco has 42 million members that pay $45.00 annually. That works out to $1.9 BILLION a year in membership fees !!!

And executive membership is around $100!

And executive membership is around $100!

I have an Executive membership. Its well worth the 100$, since you get 2% back at the end of the year (I got 118$ back)

BTW if you return something purchased on costco.com to one of their warehouses, they refund your shipping cost also.

I would love to see many Costco customers save their receipts and make a mad rush to 400 or more Costcos across America with their old technology CE returns.

Coatco would be out of business before 1% of their customers requested refunds.

-Robert


Robert, this is getting silly. You dont need a reciept. Returns with no questions asked. No other retailer does this.

I have returned a monitor 6 years later and a Mr Coffee 8 years after purchase.

Is Costco going to go out of business? Ha! they are one of the fastest growing retailers in history

Robert, this is getting silly. You dont need a reciept. Returns with no questions asked. No other retailer does this.

I have returned a monitor 6 years later and a Mr Coffee 8 years after purchase.

Is Costco going to go out of business? Ha! they are one of the fastest growing retailers in history

Please accept my apologies.

-Robert

I have returned a monitor 6 years later and a Mr Coffee 8 years after purchase.

unbelievable!! Talk about abusing the policy. This is way beyond reasonable. Maybe the like of this kind of abuse is one of the reasons Costco is mulling about doing away with generous return policy as mentioned earlier.

unbelievable!! Talk about abusing the policy. This is way beyond reasonable. Maybe the like of this kind of abuse is one of the reasons Costco is mulling about doing away with generous return policy as mentioned earlier.

Correct, I believe you will see Costco add more CE products to the 6 month return limitation very soon. Costco has already made all large CE return subject to the GM's final approval and put abusers on their $%#@*&! list.

-Robert

There's nothing regarding the GM's approval in any written policy, so I doubt there is any chance of getting a return rejected. How big is "large" any way? Seems like FUD to me.

From another thread:
http://yahoo.reuters.com/news/artic...omktNews&rpc=44

From Reuters:

CHICAGO, Aug 30 (Reuters) - Costco Wholesale Corp. (COST.O: Quote, Profile, Research) said on Wednesday it was testing a new in-home installation service for electronics purchased at its stores as it tries to reduce the number of televisions that are returned.

The warehouse club operator, which warned earlier on Wednesday that quarterly profit would miss expectations because of disappointing margins, said it was offering "concierge" service at a handful of southern California stores, where customers can have electronics delivered and set up at home.

Costco has struggled with a high number of returns on sophisticated electronics such as big-screen plasma televisions because customers had trouble setting them up and getting the picture working properly.

The heavy returns contributed to the margin pressures.



"We are testing a concierge service which includes installation and so far it is working out well," Chief Financial Officer Richard Galanti said on a conference call with analysts.

"They (customers) want somebody to come in, wire it and hang it up and make sure it is working."

If the service is rolled out nationwide, that would mean more competition for electronics retailers such as Best Buy Co. Inc. (BBY.N: Quote, Profile, Research) and Tweeter Home Entertainment Group Inc. (TWTR.O: Quote, Profile, Research). In-home installations have been a big profit driver for those chains as technology gets more complicated.

Many retailers charge a restocking fee when electronics are returned, but Costco does not. The policy is popular with customers, but has hurt profits in recent quarters.

"As you might expect, the last thing we want to do is just change our return policy without trying everything else first, and that may be a little painful short-term, but that's where we're going to go," Galanti said.

Good to hear it from the horses mouth. :)

unbelievable!! Talk about abusing the policy. This is way beyond reasonable. Maybe the like of this kind of abuse is one of the reasons Costco is mulling about doing away with generous return policy as mentioned earlier.

I spend in excess of $12K every year at Costco. And many others do too. Costco creates business from their incredible return policy...not lose business. Do the math

They are not mulling anything, its part of their business model

I spend in excess of $12K every year at Costco. And many others do too. Costco creates business from their incredible return policy...not lose business. Do the math

They are not mulling anything, its part of their business model
Yes, thet are mulling about it already. They will do away with generous return policy sooner or later. Read the linked article posted by DaveN.

"Many retailers charge a restocking fee when electronics are returned, but Costco does not. The policy is popular with customers, but has hurt profits in recent quarters.
"As you might expect, the last thing we want to do is just change our return policy without trying everything else first, and that may be a little painful short-term, but that's where we're going to go," Galanti said. "

Yes, thet are mulling about it already. They will do away with generous return policy sooner or later.



This is nothing new to Costco. They've been "mulling" about it for 10+ years.

I suspect they will stop carrying products that aren't profitable for them when returned. Not change their overall business policy.

The fact is this is how business use to be run. Back in the day Sears and others would gaurentee the life of the products they sold. With more and more $hit products entering the market you the consumer have had to pay extra for warrantee against the product failing. Costco is mearly going back to a great business model that says "we sell quality products. we are so confident we aren't gonna sell you a piece of crap we will gaurentee it"

Obviously this is very popular with consumers

Good to hear it from the horses mouth. :)

I love horses, but never wanted to be one anyway.

I love this forum even more than horses. I post a lot of information, mostly product and technical information and am very diligent on the accuracy of my information. I do not post information that is not truthful or accurate. Sometimes my information does not pan out as companies change their decisions and do not tell me before going ahead with their new ideas. So about 90% of the time my predictions are accurate and very well founded from reliable sources.

Costco built up a very large customer base by offering low prices and a liberal return policy. As the policy became more popular Costco began receiving very large volumes of high priced goods returned in an alarming and spiraling volume. The financial impact caused them to begin to lose money and I do not think Costco wants to or is willing to continue to lose money because of this very unusual policy.

So as the return policy becomes more popular, the cost of providing the service got out of hand and the expediential refund growth is scary even to Costco.

I would not expect this very liberal policy to last much longer so if you think you can buy today your $450 HD-A1, HDTV or Mr. Coffee and years later return them for a refund, you may be surprised to see Costco not taking them back.

BTW, Costco does have a national list of what they consider abusers of their policy and the store GM does approve large refunds. How frequently and which Costco stores enforce the GM return approval is not available to me.

-Robert

I spend in excess of $12K every year at Costco. And many others do too.

And that, somehow, infers upon you the right to abuse (yes, abuse - not simply use) their generous return policy? Such unethical actions by you and others who act like you are the cause of companies withdrawing such policies. It's not a "trade-in or up policy", it's a satisfaction policy. If you don't know if you made a good choice on a coffee maker prior to eight years use, you are either an idiot or an unethical person.

Costco creates business from their incredible return policy...not lose business. Do the math

If you even bothered to read the quote posted several hours after yours (should give you enough time to comprehend it) - you would note that they have, in fact, "done the math".

They are not mulling anything, its part of their business model

See (and read) above quoted post. It's from their CFO, Richard Galanti. Despite your oft quoted (and incorrect) crystal ball, I think the CFO of the company knows more about their "business model" situation than you do. He's also becoming aware of folks like you who openly abuse generous customer satisfaction policies and ruin it for those who actually need it. Not to mention, drive up pricing.

It sometimes amazes me how many people openly post on these boards about their various scams and brag about it. Open box/rebuy, return after 8 years for "trade-in", buy within the return period with the pre-confessed admission they are only buying for that period to then get something newer (that's not the intent of return periods folks), etc. Call me a prude or whatever you want. I see this kind of thing all the time. I would venture to guess that these same people would be howling in protest if they had businesses and were treated this way by customers. Crying about their little boutique operation being taken advantage of, etc etc. But I suppose it's OK since Costco is big and has deep pockets ("they can afford it"). Kind of sounds like the rationalization of the insurance fraud crowd who said the insurance companies had too much money anyway, so a little fraudulent accident report won't hurt them. Disgusting.

I guess everyone has to decide what is morally right in terms of this policy and how they use it. I am getting ready to return an AE900 that I have owned for about 5 months because the damn thing wont stay focused and I have to put these sticky rubber pads inbetween the lens and the frame so the lens will stay in place with big bass hits. I have known that I was going to return this unit for a few months now, but I dont want to return it till I know what my replacement will be because I dont want to go without a display. I dont feel I should have to be inconvenienced while I find a replacement and finding a replacement has not been easy for me and now Cedia is coming up, etc.....I certainly dont consider what I am doing abuse, but some might. According to Costco's gaurantee if for any reason you are not satisfied you are entitled to a full refund. Well I am verry unsatisfied and am going to use the policy.

On the other hand, I had an xbox that died after about 2years of service that I put many hours on and I did not return this. Why? because I got my use out of it and did not think it was right to return it 2 years later considering how much I got out of it.

Point is that everyone has to decide for themselves where to draw the morral line with this return policy and I am not going to slam someone for what they decide. They are the ones that have to live with that decision, not me.

Back to the subject at hand, even if Costco changed the return policy to 6 months for electronics (which I seriously doubt they will) that is still 6 times better than BB and way better than anywhere else I know of. So it is still a no brainer in my book. ;)

I understand Robert's feelings on this as well. If I sold these things, I would definately try to argue against buying from Costco since this would hurt my sales. Only makes sense.

And that, somehow, infers upon you the right to abuse (yes, abuse - not simply use) their generous return policy? Such unethical actions by you and others who act like you are the cause of companies withdrawing such policies. It's not a "trade-in or up policy", it's a satisfaction policy.

Absolutely correct. I read many posts where people buying plasma and projectors from Costco to tie them for a while till they wait for the next future model. I am sure many people will read and follow the same strategy and will spread this no lose-lose scenario to friends, relatives and co workers and so on. Many people buy CE form Costco knowing that they will return the item for the next future model, and keep this cycle year after year. That kind of abuse/practice would hurt the bottom line of any company regardless of how much business you do. Wall street values your company by the incremental growth in revenue and profit. Status quo doesn't get your shares anywhere, and that in turn will pressure management to do something about it. Sooner or later the ax will fall.

And that, somehow, infers upon you the right to abuse (yes, abuse - not simply use) their generous return policy? Such unethical actions by you and others who act like you are the cause of companies withdrawing such policies. It's not a "trade-in or up policy", it's a satisfaction policy. If you don't know if you made a good choice on a coffee maker prior to eight years use, you are either an idiot or an unethical person.



If you even bothered to read the quote posted several hours after yours (should give you enough time to comprehend it) - you would note that they have, in fact, "done the math".



See (and read) above quoted post. It's from their CFO, Richard Galanti. Despite your oft quoted (and incorrect) crystal ball, I think the CFO of the company knows more about their "business model" situation than you do. He's also becoming aware of folks like you who openly abuse generous customer satisfaction policies and ruin it for those who actually need it. Not to mention, drive up pricing.

It sometimes amazes me how many people openly post on these boards about their various scams and brag about it. Open box/rebuy, return after 8 years for "trade-in", buy within the return period with the pre-confessed admission they are only buying for that period to then get something newer (that's not the intent of return periods folks), etc. Call me a prude or whatever you want. I see this kind of thing all the time. I would venture to guess that these same people would be howling in protest if they had businesses and were treated this way by customers. Crying about their little boutique operation being taken advantage of, etc etc. But I suppose it's OK since Costco is big and has deep pockets ("they can afford it"). Kind of sounds like the rationalization of the insurance fraud crowd who said the insurance companies had too much money anyway, so a little fraudulent accident report won't hurt them. Disgusting.
I thougt costo sold the retuns to a second tier retailer who passed the discount on to the consumer...I would make an educated guess that there is overall 40% margin on set say 100-costo and sony agree to each give up the profit and costo sells it a second tier retail store that deals in returns...at least that what one second tier store told me...but they both could still take a loss

Unfortuantely the axe will fall on everyone, not just the scum who play the system. AKA scofflaws

Call me a prude or whatever you want.

The correct term is Pollyanna (http://en.wikipedia.org/wiki/Pollyanna)

Ray next thing you'll be preaching about how many catchup packets you should take at Mcdonald before you cross some moral threashold. :rolleyes:

It also seams like some here think they'revon the board of directors at Costco or something. :rolleyes:

This thread is so lased with nonsense and speculative BS it's time for me to retire from it.

Some places like BB & CC, I think match the prices. Ofcourse costco, like walmart, sell their own specific models. So difficult to match.

BTW, personally I see no reason at all in trying to match. I'd rather buy from costco - apart from peace of mind, I'd be supporting a company which treats their employees fairly.

I agree that Costco's return policy is second to none and this makes purchasing from them a no brainer IMO. If a new model comes out in a year you like better, just return for a full refund!

Best Buy will match costco as long as the unit is not sold below cost and is in stock. If it's below cost Best Buy will say "you pay a yearly fee to shop there, we can't match that price" obviously no company is in the business to lose money.

As far as Costco treating their employees fairly, i'd have to agree and disagree.
Yes, if you are union you HAVE TO BE TREATED FAIR...but talk to the poor smucks who are in their first 90 day period who bust their butts and then get let go because they don't have any union spots available. They basically use and abuse people there and then let them go after 90 days so as not to make them union. They continually hold your job over your head the entire time you work there, do things like have you in the ice box all day chopping meat, then ask you to do a cart run in 108degree weather then throw you back in the meat department...Freezing-Hot-Freezing=pneumonia! Yes, this is my experience working there and it was the worst job I ever had. I had gotten the 3rd interview call from Best Buy while I was at lunch at costco one day and I decided to just go home and never come back. I got the Job at BB and am doing quite well there, glad I quit costo.. was tired of smelling like seafood & meat and constantly having a cold because of their sensless positioning of employees. all my clothes, shoes and my cars interior were getting ruined.

Based on reports from friends that still worked there, the guy who replaced me worked his butt off too...and guess what happened on his 89th day? got sent home never to return (he didn't miss a day & wasn't late once)

So yeah, if you're union they can't mess with you. You could tell your Boss to go take a flying you know what...if your not, your treated like dirt.

The degenerate mentality and gleeful abuse of return policies such as Costco's is a perfect example of the unfortunate downward spiral the general population of the USA is in... just like the people that cheat on their taxes... who do they think pays for it... all of us that they would probably refer to as "suckers" that don't work the system because we have a sense of morality.

If it's allowed and within policy...how can it be called abuse?

Does Costco's policy state that a product can only be returned one time and one time only?

I'm a member (6+ years) and have only returned 2 things there, ever (one was a CE device that I simply did not like)...it's really the single reason I shop there though. The nearest Costco to me is about 80 miles away also...

I'm also pretty sure that if Costco started a new policy on CE returns that it would go in effect for any CE device purchased from that point/date on...they could not (LEGALLY) make prior purchases unreturnable.

So, you can go and buy the HD DVD player today and can also expect to return it 10 years from now...if that's what you want/need to do. It doesn't effect me whatsoever.

I think they make most of their $ on the .20 hot dog that I buy for $1.50 each time I'm there.... :) I wonder if I only eat half...can I return the other half?

I once was behind a guy in-line returning something...I had no idea what it was at all...it was just parts of some kind of outdoof electrical hedge-trimmer type of device...they gave him a full refund, and he didn't have any kind of receipt at all and was just ttelling them that he paid $85 for it last year....they gave him $85 cash. Now, is it this guy's fault? Or is this Costco's fault?

Amazon = $80 for 4 yr A1 warranty. CC =$40 yr. membership buys lifetime warranty on select items. This means no paperwork or book keeping hassles, fewer pissed off customers and EVERYONE pays for warranties though few use them. If you're not competing with Costco, what's not to like?

Costco is not authorize to sell some CE products and the only way to protect your purchase is through their outstanding return policy.

Their return policy is what makes them able to compete with other retailers. That's their business model.

For people who don't appreciate Costco's practice that's fine but to post false, inaccurate information and derogatory comments is beyond me.

There's nothing regarding the GM's approval in any written policy, so I doubt there is any chance of getting a return rejected. How big is "large" any way? Seems like FUD to me.

Stores do change policies all the time. I'm sure they have some fine print that says policy can change at their descretion somewhere.

Here's a for instance. BB supposedly price matches. I wanted to buy a video game a few years back that was in another ad. I took the add into the store and they tried to put it through the computer at checkout and it wouldn't go through. It got flagged because of the price difference. It had to have manager's approval. They got the manager and he wouldn't match it. I tried to understand why but all they would really say is that they have limitations as to how much they will match for certain items.

My arguing failed. Not saying that Costco won't honor it, I just wouldn't necessarily count on it forever. They will change it any time they want without notification.

I'd say if the price is right anyway, get one. I'm personally going with Value Electronics which you can find a sticky to in this forum for a power buy.

Stores do change policies all the time. I'm sure they have some fine print that says policy can change at their descretion somewhere.

Here's a for instance. BB supposedly price matches. I wanted to buy a video game a few years back that was in another ad. I took the add into the store and they tried to put it through the computer at checkout and it wouldn't go through. It got flagged because of the price difference. It had to have manager's approval. They got the manager and he wouldn't match it. I tried to understand why but all they would really say is that they have limitations as to how much they will match for certain items.

My arguing failed. Not saying that Costco won't honor it, I just wouldn't necessarily count on it forever. They will change it any time they want without notification.

I'd say if the price is right anyway, get one. I'm personally going with Value Electronics which you can find a sticky to in this forum for a power buy.

Thanks, the Power Buy expired a couple of days ago as they only last for 30 days. However, we still honor the deal till 9/30/06 and it includes a terrific 4 year extended warranty.

Regarding my post about store manager approval, I personally spoke to Costco's customer service rep and my Westchester County Costco GM to confirm the approval process.

-Robert

For any normal person who does not abuse the policy, Costco is still a no brainer. I have never heard of someone getting rejected at Costco on a return. If someone were to get rejected by the GM, it would have to be someone who is obviously and severely abusing the policy, not someone who returns something every so often, and certainly not the product in discussion which is a relatively cheap DVD player.

I just wish Costco had this item when I bought mine.

Nice deal -- I love Costco! Good prices and, as discussed in entirely too much detail in this now-off-topic-and-probably-never-to-return thread, possibly the most generous return policy in existence.

I've never returned anything after more than a handful of days, but it's nice knowing that if anything happens within a reasonable amount of time I won't get the evil eye for bringing back an item. I've been hemming and hawing over this particular product, and if I decide to take the plunge it'll probably be with Costco.

The correct term is Pollyanna (http://en.wikipedia.org/wiki/Pollyanna)

Ray next thing you'll be preaching about how many catchup packets you should take at Mcdonald before you cross some moral threashold. :rolleyes:

It also seams like some here think they'revon the board of directors at Costco or something. :rolleyes:

This thread is so lased with nonsense and speculative BS it's time for me to retire from it.

If you really believe the first two sentences (you wrote them, so I guess you do), then you are correct in the third "this...is so laced with nonsense...it's time for you to retire from it". We agree on that - and I'll drop it as well, having made my point.

"This item is covered by Costco's guarantee to refund your purchase price if you are not completely satisfied. Costco's guarantee applies, even though this item may not be covered by the manufacturer's warranty, because Costco is not an "authorized" dealer of the merchandise."

Found this in Costco's Hd-1A description. So if you only get one bite of Costco's apple, this is important to know.

"This item is covered by Costco's guarantee to refund your purchase price if you are not completely satisfied. Costco's guarantee applies, even though this item may not be covered by the manufacturer's warranty, because Costco is not an "authorized" dealer of the merchandise."

Found this in Costco's Hd-1A description. So if you only get one bite of Costco's apple, this is important to know.

Please refer to my previous post.

We shouldn't abuse the police.....

I agree, they are here to protect and to serve! ;)

"This item is covered by Costco's guarantee to refund your purchase price if you are not completely satisfied. Costco's guarantee applies, even though this item may not be covered by the manufacturer's warranty, because Costco is not an "authorized" dealer of the merchandise."

Found this in Costco's Hd-1A description. So if you only get one bite of Costco's apple, this is important to know.
You will find that description in all items for which Costco is not authorized seller.

Nice deal -- I love Costco! Good prices and, as discussed in entirely too much detail in this now-off-topic-and-probably-never-to-return thread, possibly the most generous return policy in existence.

I've never returned anything after more than a handful of days, but it's nice knowing that if anything happens within a reasonable amount of time I won't get the evil eye for bringing back an item. I've been hemming and hawing over this particular product, and if I decide to take the plunge it'll probably be with Costco.

Thank you for your post! :) As the OP, the only reason I posted this was to point out an attractive price for the HD-A1 combined with Costco's liberal return policy might be a good fit for those wanting HD DVD but afraid they will end up with a $500 paperweight should the HD DVD format fail.

The thread certainly turned into an . . . "interesting" debate on Costco's return policy, morality, and the future of mankind. But, one thing I've learned here on AVSforum is that AVS'ers will debate just about anything. :rolleyes:

I think Costco's liberal return policy is counterbalanced by schmucks like me who have paid those membership dues for 15+ years and never returned a single item. But, for me, Costco is my "sin store" - booze, cigarettes, and frozen comfort food. Kinda hard to return that empty bottle of Johnnie Walker, claiming it didn't taste as good as the previous bottle. :D

If Costco's return policy provides you with the comfort level in taking the plunge to HD DVD, than go for it. Personally, I bought my XA1 from an authorized Toshiba Dealer who has posted frequently in this thread & elsewhere and am 110% satisfied. :)

I'd be supporting a company which treats their employees fairly.

I also agree with this sentiment. They take lots of grief from shareholders and Wall Street analysts for this. I've read various press reports that indicate the average worker makes around $40k after 3 years and the company pays over 90% of their health insurance premiums. Predictably, their employee turnover is well below industry averages. And contrary to the anecdotal evidence presented by a previous poster, I believe the unionized portion of their workforce is less than 20%.

Edit: Robert, please don't take my praise for Costco as any kind of criticism of VE.

They also don't eat return cost, the manufacturer does

That really depends upon the terms of their distribution agreement and probably varies by vendor.

Those of you waiting to take the plunge might want to consider Costco Online for the Tosh A! HD DVD player - $449.99, shipping & Handling Included. They will have to collect your state's sales tax, but still a pretty good deal. And, should you feel the need: "This item is covered by Costco's guarantee to refund your purchase price if you are not completely satisfied. Costco.com products can be returned to any of our more than 400 Costco warehouses worldwide."

http://www.costco.com/Browse/Product.aspx?Prodid=11134592&whse=&Ne=5000001+4000000&N=4001431%204294966821&Mo=0&No=0&Nr=P_CatalogName:BC&Ns=P_Price|1||P_SignDesc1&Sp=C&hierPath=79*81*2158*&topnav=


Go ahead - you know you want one! :cool:

Thanks for the heads up..I have been waiting for Costco to carry these! I love their return policy....IF HD DVD bombs and BR wins, (or if it just breaks down), I can return it and get all my money back even in 2 or 3 years...why buy anyplace else? :)

Nice deal -- I love Costco! Good prices and, as discussed in entirely too much detail in this now-off-topic-and-probably-never-to-return thread, possibly the most generous return policy in existence.

I've never returned anything after more than a handful of days, but it's nice knowing that if anything happens within a reasonable amount of time I won't get the evil eye for bringing back an item. I've been hemming and hawing over this particular product, and if I decide to take the plunge it'll probably be with Costco.

I just bought a 62 inch Toshiba 1080P DLP television at Costco, and today I ordered the HD DVD player from Costco.com. I try to buy from them because I know they will treat me right. If I get a lemon product I am not stuck with it. If I buy a product that fails prematurely even after the warranty, they will make it right, and refund my money. Their prices on electronics are good...but not outstanding. They don't sell extended warranties, and expressly state that their guarantee of sastisfaction IS your extended warranty. I would not return a product simply because the price dropped, or a better model came out after a couple of years.....that to me is unethical. I would have NO problem returning my TV, or HD DVD player though if they had a failure in less than 3 years or so. After that I would feel I was on my own. Their policy may seem a bit overgenerous, BUT it also makes people like me tend to buy EVERTHING I can from them. (Example: I waited to buy an HD-DVD player until they carried them ). The vast majority of the time I don't have to make a return.... but it just gives me total peace of mind that I can't get at another retailer.

Thanks for the heads up..I have been waiting for Costco to carry these! I love their return policy....IF HD DVD bombs and BR wins, (or if it just breaks down), I can return it and get all my money back even in 2 or 3 years...why buy anyplace else? :)

Then what do you do with all your HD-DVD's?

I'd rather keep the player anyway as it's a wicked upconverter, and of course your HD-DVD library is useless without it.

Costco is a publicly traded company that's in business to make money and deliver increased value for their shareholders. I'm sure they have done the math and determined that (at least for now) it adds to their bottom line to offer a liberal return policy.

I spend a ton of money at Costco (The vast majority of items that I'm dissatisfied with are simply not worth the effort of returning). Quite often, as others have noted, the return policy is a substitute for warranty service. I don't think I would return an item that was outside of the normal warranty period. But what others might do is between them and Costco.

In the overall scheme of things, I'm much more concerned about corporate welfare, tax cheats, deadbeat dads, etc. Costco can change it's policy anytime it pleases. So I'll let them worry about abuse, etc.

Anyone know of a nice store that prices its products above suggested retail and has an "all sales final, no returns" policy? Just wondering.

Thanks, the Power Buy expired a couple of days ago as they only last for 30 days. However, we still honor the deal till 9/30/06 and it includes a terrific 4 year extended warranty.

Regarding my post about store manager approval, I personally spoke to Costco's customer service rep and my Westchester County Costco GM to confirm the approval process.

-Robert

Sorry but I've NEVER had a GM approve any return at Costco and I've had to return 3 Panasonic AE900s for various reasons. I've brought it to a CSR, they checked it to make sure everything was in the box and it was returned. The policy clearly states for ONLINE purchases that you can return the item at any store for a full refund at ANY TIME. There are no caveats like "subject to manager approval". Having worked in retail for many years one thing you can't put in print is an unconditional return policy then put conditions on it. There are bait and switch laws that apply to that kind of advertising.

Elio

Sorry but I've NEVER had a GM approve any return at Costco and I've had to return 3 Panasonic AE900s for various reasons. I've brought it to a CSR, they checked it to make sure everything was in the box and it was returned. The policy clearly states for ONLINE purchases that you can return the item at any store for a full refund at ANY TIME. There are no caveats like "subject to manager approval". Having worked in retail for many years one thing you can't put in print is an unconditional return policy then put conditions on it. There are bait and switch laws that apply to that kind of advertising.

Elio

Elio,

Thanks for the reply. I understand and agree that Costco does not have to have a managers approval, but they can enforce a managers approval at their discretion. In fact, I did confirm that on Costco's toll free number with a CSR and in person in the Yonkers, NY store by the GM. I agree that they may not enforce the rule.

The bate and switch law pertains to advertising a low priced item and trying to switch the customer to another item.

-Robert

I know they have had to have approval but I think its more to the effect of the person giving the refund doing it correctly. Ive yet to hear of anyone being denied on a return.

I watched a lady bring back half a basket of oranges with the excuse that after eating half the box, she just wasnt happy with them. LOL

Elio,

Thanks for the reply. I understand and agree that Costco does not have to have a managers approval, but they can enforce a managers approval at their discretion. In fact, I did confirm that on Costco's toll free number with a CSR and in person in the Yonkers, NY store by the GM. I agree that they may not enforce the rule.

The bate and switch law pertains to advertising a low priced item and trying to switch the customer to another item.

-Robert

You would get more respect if you just come clean and admit your posting in this thread because Costco is a discount non-authorized source for HD-A1s, and you are running power deals on this forum. The Plasma/LCD area of the forum is atleast upfront about their no-Costco talk policy, instead of just misleading people and distoring Costco's return policies.

[QUOTE=
Regarding my post about store manager approval, I personally spoke to Costco's customer service rep and my Westchester County Costco GM to confirm the approval process.

-Robert[/QUOTE]

I don't know if you need a manager to approve a return but I have never had any questions or difficulties returning anything to costco, which is why I purchase from them. They have giant signs posted above the customer service desk that clearly state that you can return any item for any reason. I believe that electronics are six months after purchase and other items are one year. Very simple and effective policy which takes the 'what if fear' out of the equation.

Dave

I don't know if you need a manager to approve a return but I have never had any questions or difficulties returning anything to costco, which is why I purchase from them. They have giant signs posted above the customer service desk that clearly state that you can return any item for any reason. I believe that electronics are six months after purchase and other items are one year. Very simple and effective policy which takes the 'what if fear' out of the equation.

Dave

6 months for electronic?

6 months for electronic?
That is inaccurate. 6 months is for computer. Electronics don't have a time limit.

That is inaccurate. 6 months is for computer. Electronics don't have a time limit.

That's why I've a ? at end. ;)

Found this post by smithfarmer at another forum.
Quote:
Originally Posted by spyder696969
I was thinking of doing a BF special again, but I think this year it's going to be Costco all the way, just for the peace of mind in the lifetime warantee. I love PJs, but with the vast ranges in actual (not projected) bulb life, and other issues that can arise, it would be nice to never have to worry about it (with any brand, not just IF).

Unfortunately, the lifetime warranty might soon be coming to an end.

In one of the >$3500 pj threads someone stated that Costco has strongly hinted at one of their latest shareholder meetings that their policy will have to change regarding returns on home electronics. Member abuse of the liberal return policy is affecting the bottom line.

For example, with the current price of plasma tv's being half of what they were a few years ago, too many people are swapping out perfectly good 2 or 3 year old sets just to pocket the savings which can easily top $2-3K. Then you have people who return their pj because they want to upgrade, get their refund and buy a better unit for less money.

They also said the policy has already been amended in the California stores and it now allows for only a 30 day return period on electronics. I don't know how factual this is, but if it's true, it would be a shame. I've read many posts by people who do abuse the policy and it leads me to believe it is very plausible a good thing is coming to an end.

They also said the policy has already been amended in the California stores and it now allows for only a 30 day return period on electronics. I don't know how factual this is, but if it's true, it would be a shame. I've read many posts by people who do abuse the policy and it leads me to believe it is very plausible a good thing is coming to an end.



I dont buy that. Go to Costco.com and look at thier policy. I cant see how a online sale terms can be overridden by a California store. Maybe if its bought in that California store but then, whats to stop ya from just ordering it online with the other terms.

I dont buy that. Go to Costco.com and look at thier policy. I cant see how a online sale terms can be overridden by a California store. Maybe if its bought in that California store but then, whats to stop ya from just ordering it online with the other terms.

They are unathorized reseller of some CE products. No one would be buying from them if they do this.

Sorry but I've NEVER had a GM approve any return at Costco and I've had to return 3 Panasonic AE900s for various reasons. I've brought it to a CSR, they checked it to make sure everything was in the box and it was returned. The policy clearly states for ONLINE purchases that you can return the item at any store for a full refund at ANY TIME. There are no caveats like "subject to manager approval". Having worked in retail for many years one thing you can't put in print is an unconditional return policy then put conditions on it. There are bait and switch laws that apply to that kind of advertising.

Elio

A GM was called in to approve my recent AE900 return in Plano, TX.

I am not an abuser of returns, but the fan bearings sounded gawd aweful in this thing within the first 60 days so back it went.

The GM approved without incident, and I was handed the full purchase price + shipping + sales tax in the form of quite a few twenty dollar bills.

Costco knocked 50 bucks off the price now.

I am sorry to disagree. Currently as I also stated the limited 6 month return policy only pertains to PC's, laptops and a few other PC items. But I ask you to consider for how much longer do you think Costco will be extending a 5 year return policy for example on $3000 42" LCD flat panel HDTVs and HD-A1 HD DVD players.

I would love to see many Costco customers save their receipts and make a mad rush to 400 or more Costcos across America with their old technology CE returns.

Coatco would be out of business before 1% of their customers requested refunds.

-Robert

The WSJ confirms Costco Wholesale Corp. has altered its return policy to limit refunds to 90 days after purchase on all CE products (http://users2.wsj.com/lmda/do/checkLogin?mg=wsj-users2&url=http%3A%2F%2Fonline.wsj.com%2Farticle%2FSB11725036177631 9381.html%3Fmod%3Drss_whats_news_technology)

-Robert

I saw more of that article, and it stated SOME CE, not ALL CE.
Computers and TVS were listed there, I'd have to go back and see what else was listed....

They garnered ALOT of members with their RP, they will lose some now that they are going more in line with other vendors......
90 days is still more than most, but it's obviously not what it was before this change.

Other vendors must be happy as a clam, their prices weren't what brought fans, it was their RP IMO.

I'm an example of someone that bought there BECAUSE of that policy, I wasn't trying to screw anyone, I wasn't sure how much I was gonna like my 1.5K purchase,or if it would even work here at my home.

Man, other vendors must be loving this......
The honest customer isn't.

COSCTO's new Return Policy:

Returns

Membership: We will refund your membership fee in full at any time if you are dissatisfied.

Merchandise: We guarantee your satisfaction on every product we sell, with a full refund. Exceptions: Televisions, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: Simply return your purchase at any one of our Costco warehouses worldwide for a refund (including shipping and handling). If you are unable to return your order at one of our warehouses, please email customerservice@costco.com or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.


Whoops they forgot DVD players :p

BTW, they have the A2 for $429 now.

COSCTO's new Return Policy:

Returns

Membership: We will refund your membership fee in full at any time if you are dissatisfied.

Merchandise: We guarantee your satisfaction on every product we sell, with a full refund. Exceptions: Televisions, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: Simply return your purchase at any one of our Costco warehouses worldwide for a refund (including shipping and handling). If you are unable to return your order at one of our warehouses, please email customerservice@costco.com or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.


Whoops they forgot DVD players :p

BTW, they have the A2 for $429 now.

meaning, you can still exchange.

No posts about Costco are allowed on this fourm!!!. Be careful you don't want to get suspended from posting.

See rule below.

http://www.avsforum.com/avs-vb/showthread.php?t=805880

No posts about Costco are allowed on this fourm!!!. Be careful you don't want to get suspended from posting.

See rule below.

http://www.avsforum.com/avs-vb/showthread.php?t=805880

Thats only in the PJ and Flat Panel forums right?

I think the non-posting rule is for all fourms. They do not sponsor AVS. With so many fourms the moderators have not had time to catch all the threads.

I would love to see many Costco customers save their receipts and make a mad rush to 400 or more Costcos across America with their old technology CE returns.

Coatco would be out of business before 1% of their customers requested refunds.
You obviously have no clue how large "Coatco" really is.

in the long run, this is an "intelligent loss of business". The number of customers lost because of the policy change vs. the amount of money returned to the bottom line because of the dishonest folks who used the return policy as an upgrade policy makes it a no brainer.

Thats only in the PJ and Flat Panel forums right?

So far.

And, of course, there is the new 90 day policy you read about also.

They need to step up to the 'wholesale' plate to compete with most AVS vendors.

Said another way, shop AVS sponsors/members. Better selection and better value.