Wanna fix the Pioneer DVR-640H-S Timer Event Title Name Issue? [Text View] - Page 2

wajo

03-10-07, 08:49 PM

I think Pioneer proved its commitment to its customers with its incredible replacement of 53x/63x models for 640s.

Pioneer does have S/W upgrades for its DVD burners online, but nothing ever online for any DVDR or HDD/DVD "system."

I think Pioneer's "problem" with distributing the title-name S/W upgrade might have something to do with the embedded code that had to be changed to accomplish the task.

The 640 was supposed to have a TVGOS...it was originally advertised that way with Pioneer-supplied market-speak...but it was pulled at the last minute (leaving no source for title names).

The title-name fix had to involve the entire recording task, from one end to the other, since they had to build a "bridge" to replace TVGOS...something to tell the machine how to get a title name during timer recording, then placing that name in a Disc Nav menu...essentially spanning from the original recording to the end product.

So, maybe the code involved in the 640 fix reveals too much of the entire DVR's operating system...(which could be reverse-engineered by Peter Panasonic, or Sammy Samsung, or even Ho Chi Min)?

bottlerocket

03-11-07, 07:21 AM

rgazzara

03-11-07, 09:50 AM

So Japanese corporate headquesters has no problem with posting firmware updates on line. That points to US corporate who has the problem -- maybe they can be convinced to release it on line, or at least as a CD.

Good info -- thanks.

ACPewty

03-11-07, 10:58 AM

has anyone seen this page? it's in Japanese, so I put it through the google translator...but i'm not totally sure what they're offering there....but it seems to be a downloadable update.

link (http://translate.google.com/translate?hl=en&sl=ja&u=http://pioneer.jp/support/dl_dvdsoft/select_model.html&sa=X&oi=translate&resnum=1&ct=result&prev=/search%3Fq%3Dhttp://pioneer.jp/support/dl_dvdsoft/select_model.html%26num%3D100%26hl%3Den%26safe%3Doff%26clien t%3Dfirefox-a%26rls%3Dorg.mozilla:en-US:official%26hs%3DZy0%26sa%3DG)Interesting find: Using the info on this translated page (http://64.233.179.104/translate_c?hl=en&u=http://pioneer.jp/support/dl_dvdsoft/confirm.html&prev=/search%3Fq%3Dhttp://pioneer.jp/support/dl_dvdsoft/select_model.html%26num%3D100%26hl%3Den%26safe%3Doff%26clien t%3Dfirefox-a%26rls%3Dorg.mozilla:en-US:official%26hs%3DZy0%26sa%3DG) I was able to determine from my updated 640 that the firmware revision number is 6.20

EDIT: Oops, looks like the translation doesn't come out well when copying the URL, but you get the idea.

TPKeller2

03-11-07, 02:46 PM

For those of us who can't quite read Japanese... :)

Choose this sequence using the remote and menu system:

[Home Menu]
[Initial Setup]
[Audio Out]
[Digital Out]

At this point the "On" choice should be highlighted.

Press the "9" on the remote keypad.

The firmware revision on my (non-updated) unit is 6.19.

Theron

Seeker47

03-11-07, 06:20 PM

Interesting find: Using the info on this translated page (http://64.233.179.104/translate_c?hl=en&u=http://pioneer.jp/support/dl_dvdsoft/confirm.html&prev=/search%3Fq%3Dhttp://pioneer.jp/support/dl_dvdsoft/select_model.html%26num%3D100%26hl%3Den%26safe%3Doff%26clien t%3Dfirefox-a%26rls%3Dorg.mozilla:en-US:official%26hs%3DZy0%26sa%3DG) I was able to determine from my updated 640 that the firmware revision number is 6.20

EDIT: Oops, looks like the translation doesn't come out well when copying the URL, but you get the idea.

Wait a minute: ver. 4.48 is not 6.19 or 6.20, so I'm confused. Is the f/w in the link posted by bottlerocket the stock 640 f/w ? I downloaded it, because years of hard experience online has taught me that it's a good idea to grab something when you first see it, 'cause it might not be anywhere to be found later on. BUT, even if this was the update we were looking for -- and the date of it gives me some real doubts about that -- I would not apply it to the unit without good instructions, and a known checksum for the download.

bottlerocket

03-11-07, 07:00 PM

Wait a minute: ver. 4.48 is not 6.19 or 6.20, so I'm confused. Is the f/w in the link posted by bottlerocket the stock 640 f/w ? I downloaded it, because years of hard experience online has taught me that it's a good idea to grab something when you first see it, 'cause it might not be anywhere to be found later on. BUT, even if this was the update we were looking for -- and the date of it gives me some real doubts about that -- I would not apply it to the unit without good instructions, and a known checksum for the download.

yeah, i'm pretty sure that's not the update we're all looking for, but i just thought it was interesting, if not promising, that it is in fact very easy to apply an update.

my unit is also 6.19.

TPKeller2

03-11-07, 07:03 PM

I took these last few posts as meaning to illustrate that Pioneer in Japan doesn't seem to have a problem with posting downloadable firmware. I don't think anyone is suggesting you should take that file and apply it to your own recorder!

Theron

bottlerocket

03-11-07, 07:28 PM

ACPewty

03-12-07, 10:03 AM

I don't think anyone is suggesting you should take that file and apply it to your own recorder!Unless of course you prefer the user interface is in Japanese. ;)

dvdiva

03-15-07, 11:56 PM

I live about 100km away from Pioneer Canada in Markham and like many, was not keen about shipping my 640. I couldn't imagine doing the drive for just the update alone and I wasn't crazy about navigating Toronto commuter traffic to personally deliver my unit to Pioneer Canada. I tried to get Pioneer to send me a disc, but no dice. So today, I drove to London, ON (a much nicer 100 km drive) and waited while my 640 was updated at an authorized service centre. They were very pleasant as I waited with my 2 pre-school children (thankfully I had a battery operated portable DVD player to keep them amused). It took about 1/2 an hour in total. And then we were on the road to visit friends nearby for the day.

So far, the Titles that I entered in the Timer Rec function were transfered over to the Disc Navigator. Hurray!

I set up a short Timer recording and did not enter a title for it. Unfortunately, it did not pick up the cable company's title. Grrr! I will have to experiment some more. Does anyone with the firmware upgrade have Rogers digital cable? Can you confirm that Rogers' titles are being picked up on Timer Recordings?

ACPewty

03-16-07, 09:06 AM

I set up a short Timer recording and did not enter a title for it. Unfortunately, it did not pick up the cable company's title. Grrr! I will have to experiment some more. Does anyone with the firmware upgrade have Rogers digital cable? Can you confirm that Rogers' titles are being picked up on Timer Recordings?Do you get titles when you just record manually by pressing REC? If so, then try this: Set the thumbnail for 3 minutes (Initial Setup...Recording...Set Thumbnail) and then on a program that you know has a title broadcast, set a timer recording for more than 3 minutes.

The best way to confirm a program title is being broadcast is to record from the program manually first since that always did capture titles previous to version 6.20. Some channels/programs just don't broadcast a title, so you may have try a few channels/programs. (Others have reported that you get more titles during prime-time.)

If you can't get any titles even from manual recording, then maybe it's your cable company but I would be surprised because I think they would have to strip off the info from the originating broadcast. I get titles on some but not all programs, and I use 100% digital satellite.

dvdiva

03-16-07, 09:23 AM

Do you get titles when you just record manually by pressing REC? If so, then try this: Set the thumbnail for 3 minutes (Initial Setup...Recording...Set Thumbnail) and then on a program that you know has a title broadcast, set a timer recording for more than 3 minutes.

The best way to confirm a program title is being broadcast is to record from the program manually first since that always did capture titles previous to version 6.20. Some channels/programs just don't broadcast a title, so you may have try a few channels/programs. (Others have reported that you get more titles during prime-time.)

If you can't get any titles even from manual recording, then maybe it's your cable company but I would be surprised because I think they would have to strip off the info from the originating broadcast. I get titles on some but not all programs, and I use 100% digital satellite.

I could pickup titles on a manual recording, before the upgrade. I experimented briefly with Grey's Anatomy last pm, with a 5 minute recording, Thumbnail set at 3 min, with no luck. I will definitely try as you suggest with a manual recording and report back.

Thanks. :)

dvdiva

03-16-07, 09:59 PM

Well the firmware upgrade seems to be working fine on a timer recording right now. I am very pleased! Thanks to everyone who made this happen.

Ol'BK

03-20-07, 11:34 AM

Just called Pioneer customer support again, and after talking to maybe 4 different people I was told they absolutely would not send me a CD with the firmware update and my only option was to send the unit in, so it doesn't look like there has been any policy change.

Anybody have any recent experience shipping their unit to the Long Beach, CA, service center for the firmware update?

cameandgone

03-21-07, 02:44 PM

I was wondering if anyone has found the firmware update online yet? Or if anyone made a disk image that got the cd mailed to them to update themself?

hindmost

03-22-07, 07:26 PM

I was wondering if anyone has found the firmware update online yet? Or if anyone made a disk image that got the cd mailed to them to update themself?
No, and it's not for lack of trying...

TPKeller2

03-24-07, 12:27 PM

TheHans

03-24-07, 01:33 PM

BaltimoreStan

03-24-07, 03:28 PM

Sean Nelson

03-24-07, 03:34 PM

In the six timers I put in, it picked up the title on only a single one. A bit disappointing, quite frankly.Have you configured your thumbnail settings so that the thumbnail is set 3 minutes into the title? If you schedule your shows to start slightly early (so as not to loose the beginning of the show) and your thumbnail is taken from the very start of the recording, the title may not be being broadcast yet at that point.

I haven't verified it myself, but some folks believe that the thumbnail setting also controls the time that the title is captured.

TheHans

03-24-07, 04:13 PM

The firmware update was about not *losing* titles that *you* entered at the time you scheduled a recording. As shipped, the Pioneer discards the user-entered title of a timer recording when the material is actually recorded. The firmware update was to correct that bug (though some on this forum object to calling it a bug).

Enter a title when you schedule a timer recording. Before the update, that title would have been thrown away. Now, after the after the update, the title is kept and is available in Disc Navigator after the recording has been made.

So you're saying that the title I entered for my Monday-Friday timer recording of my favourite soap will stay on there after it records it each day now? And I don't have to input it each day? If so, that's great actually.

The Hans

TheHans

03-24-07, 04:16 PM

Have you configured your thumbnail settings so that the thumbnail is set 3 minutes into the title? If you schedule your shows to start slightly early (so as not to loose the beginning of the show) and your thumbnail is taken from the very start of the recording, the title may not be being broadcast yet at that point.

I haven't verified it myself, but some folks believe that the thumbnail setting also controls the time that the title is captured.

I didn't have the thumbnail set for three minutes in, so I've done that now. I always have the DVR starting slightly earlier than the show starts, so that wasn't my problem. Maybe changing the thumbnail time with help.

The Hans

ACPewty

03-24-07, 11:20 PM

I got the firmware update in the mail yesterday and installed it. I'm sure it installed properly, but I'm finding it still quite hit and miss (mostly miss) on catching the titles on timer recordings. In the six timers I put in, it picked up the title on only a single one. A bit disappointing, quite frankly.

To the Canadians who have the upgrade, has anyone noticed that they aren't getting the title when recording on the Canadian channels? Because the only timer that gave me a title was a Fox channel. We're on Star Choice. So if anyone has a suggestion as to what the problem might be, I'd appreciate suggestions.I also use Star Choice and here's my experience so far:

I have 2 updated (v6.20) 640s hooked up to 2 separate Star Choice receivers, an old 421 and a new 505 HD receiver. Both 640s dutifully retain titles for weekly timer recordings that are entered in advance.

The 640 connected to the older 421 receiver captures broadcast titles most of the time...I suspect 100% of the time if one is broadcast.

The 640 connected to the new 505 HD receiver however never captures titles because they are not provided by the receiver!! I know through testing that the problem is the receiver because after confirming a program's title is broadcast on the old 421, no title is available from the 505 even for manual recordings.

I have even checked to ensure the 640 connected to the 505 can capture titles when one is available and it works just fine. It even captures titles when dubbing from a VHS tape if one is available. The problem is somehow the 505 receiver is stripping out the titles being broadcast. :(

I called Star Choice about this last weekend, and after waiting on hold for quite a while the CSR fed me a line that "due to new copyright infringement legislation from the CRTC they are not permitted to allow program titles to be captured." :eek: I asked him to consider that perhaps if it was a copyright issue they would have to stop us from recording the shows in the first place, and that there was nothing stopping people from entering the program titles after recording, but logic didn't seem to have any affect. He said there were "lots of laws that don't make much sense" but I could call the CRTC if I wished. Obviously he didn't have a viable solution or answer and wanted to get me off the phone. I called his bluff and requested the CRTC's number which he looked up and admitted it was the first time he ever had to give anyone the CRTC's number. Of course he also could not provide any reference number for the ruling for identification purposes.

At this point there was little doubt in my mind that I was just being fed a line, but I called the CRTC on Monday just so I could say I did. They called me back later in the day and confirmed without any doubt that no such ruling exists. The CRTC rep I spoke to also said "you wouldn't believe the stuff they try to blame on us."

I even called Bell Expressvu to see if broadcast title names are available for capture from Bell's satellite receivers, and they said they are indeed available.

I tried to call Star Choice again this week, but didn't get through right away and have been busy since. I plan to call them back soon to get to the bottom of it if I can. (It may be time for a new thread. ;) )

So, which receiver do you use with Star Choice? If it is a newer 500 series, I suspect you will only get titles for events you enter names for in advance...no capturing.

FYI, I have tried fiddling with many settings, and using different cabling to no avail using a 505 receiver. I'll report back if I can get any more useful info.

ACPewty

03-24-07, 11:27 PM

I think there may be some confusion about what the firmware update was for.

It was not about picking up titles on timer recordings....The firmware update was about not *losing* titles that *you* entered at the time you scheduled a recording. Actually the v6.20 update does address both issues successfully. After the upgrade, not only are pre-programmed timer event title names retained, but broadcast title names are captured for timer events if available. If none is available, the 640 reverts back to the original Date/Time/Channel/Bitrate system used with firmware v6.19.

TheHans

03-25-07, 02:33 PM

Thanks, ACPewty,

TheHans

WyoVideo

03-26-07, 01:23 PM

Is this upgrade being performed under the blessing of warranty coverage?

Specifically, has anyone been denied the upgrade due to purchasing their machine from a non-authorized dealer?

I'm trying to chase down a report on the "Pioneer 640 getting scarce (http://www.avsforum.com/avs-vb/showthread.php?p=10113096&&#post10113096)" thread that claims on-line orders from apparently otherwise authorized brick and mortar dealers are not eligible for warranty coverage.

Theron
I'm interested in the answer to this question too. I bought my 640H from B&H in New York by web order when they were getting scarce and before I had heard about the "authorized dealer" problems. Now I'm wondering whether I'll run into grief and frustration if I send mine in for the firmware upgrade or if I should just forget about it.

I'm hoping someone will find a way to get the upgrade released on a CD or an internet download. I envy our Canadian listmembers who are getting CDs and being allowed to install their own upgrades.

If anybody discovers a solution to this problem short of sending the whole machine away for a month (and then perhaps having the upgrade refused or having the machine damaged in transit) I'd sure appreciate hearing about it.

Ed

sfgold

03-27-07, 12:39 AM

I'm interested in the answer to this question too. I bought my 640H from B&H in New York by web order when they were getting scarce and before I had heard about the "authorized dealer" problems. Now I'm wondering whether I'll run into grief and frustration if I send mine in for the firmware upgrade or if I should just forget about it.

I'm hoping someone will find a way to get the upgrade released on a CD or an internet download. I envy our Canadian listmembers who are getting CDs and being allowed to install their own upgrades.

If anybody discovers a solution to this problem short of sending the whole machine away for a month (and then perhaps having the upgrade refused or having the machine damaged in transit) I'd sure appreciate hearing about it.

Ed

I have been told by Pioneer that there is currently no plan to release a cd or post the firmware upgrade.

I suggest that interested customers email customer.support@pioneerservice.com and complain, as I have, that it is bad business and makes no sense to force customers to send their machines, risking damage and incurring shipping fees in order to do a 5 minute upgrade. I have also asked that my complaint be sent up the chain to policy makers.

eddiekirstein

03-28-07, 11:13 AM

I have been told by Pioneer that there is currently no plan to release a cd or post the firmware upgrade.

I suggest that interested customers email customer.support@pioneerservice.com and complain, as I have, that it is bad business and makes no sense to force customers to send their machines, risking damage and incurring shipping fees in order to do a 5 minute upgrade. I have also asked that my complaint be sent up the chain to policy makers.

Thanks for posting the email address. I have sent them my request which I include below:

As one of the many owners of the 640H DVR that would like to get the upgrade to the firmware to fix the problem of retaining titles after a recording is made, I was disappointed to learn that even though the firmware exists and is easy to install, you are requiring owners to ship their units to a service center. I for one, would not want to take the chance of damage to the unit and also I don't feel I can be without the unit for the couple of weeks it would take to make the round trip and be updated. I live in a small town in upstate New York and certainly do not live anywhere near one of your service centers.

As so many electronic devices such as digital cameras get firmware upgrades through the manufacturers website, I would like to ask that Pioneer do the same. Casio, for instance posts firmware upgrades with the warning that if the upgrade is not done correctly the product may not function afterwards. This would protect Pioneer.

Please try to convince whoever makes this decision to release the upgrade on your website so we can all enjoy the full capacity and features of this wonderful product.

TheHans

03-28-07, 11:31 AM

WyoVideo

03-28-07, 11:37 AM

I'm curious...have any of you U.S. 640 owners attempted to phone Pioneer Canada and ask them to send the disc to them in the States? Or do any of you have a Canadian friend to whom you could have the disc sent?

The Hans
I'm pretty sure that Pioneer Canada wouldn't risk a war with Pioneer US by sending a disk into the US.

If I knew anyone in Canada well enough to ask, I'd be begging them to send me a disk. I'd pay for it. :)

Ed

TPKeller2

03-28-07, 12:14 PM

I also wonder if it might help to point out to Pioneer US that Pioneer Canada is doing exactly that! If one can do it, why can't the other? Bits are bits.

Theron

WyoVideo

03-28-07, 02:31 PM

I also wonder if it might help to point out to Pioneer US that Pioneer Canada is doing exactly that! If one can do it, why can't the other? Bits are bits.

Theron
It's not a question of "can't". It's a problem of "won't". I've seen these same sorts of problems in the photography field where the importer for one country has very liberal warranty and upgrade policies and the U.S. importer will be much more strict with it's customer service policies. It doesn't have to be, it just is.

Ed

ACPewty

03-28-07, 11:02 PM

Something no one seems to be considering:

Pioneer may not be posting the update on the web or releasing it otherwise for free distribution because it represents another potential source of revenue if you don't update until after your warranty expires. They are after all a for-profit company and the firmware update has undoubtedly cost them enough already. Maybe they hope to recover some of the costs? If they release the update, it'll spread like wildfire on the web just like anything else.

Remember, this firmware update could certainly be considered a feature enhancement rather than a bug fix since nothing in the user manual suggests the functionality should have existed prior to upgrading.

Notice how there has still been no public website announcement from Pioneer that the update exists? It will be interesting to see if the announcement comes once most users' warranties have expired. Notice also how those Canadian 640 owners that had the update mailed to them had to promise not to distribute it?

I certainly wouldn't blame Pioneer if this were indeed the case. I still appreciate that the update was provided and would have been willing to pay for it even under warranty. How often do you see new features added for free to electronic components after their release and without having to wait for next year's model?

I sympathize with those users that don't want to ship their units back to Pioneer to have the update installed, but I think it will take continued and considerable public pressure to have it released if it hasn't been by now. Keep squeaking...it worked to get the update written in the first place right?

rgazzara

03-29-07, 08:30 AM

dvdiva

03-29-07, 08:58 AM

Remember, this firmware update could certainly be considered a feature enhancement rather than a bug fix since nothing in the user manual suggests the functionality should have existed prior to upgrading.

I too must respectfully disagree. Below is an excerpt of an email I sent in Aug 2006 to Pioneer customer service and I stand by my interpretation of the product manual.

According to the manual for the DVR640H, on p44, Marked as a TIP, the Set Title function during a Timer Recording entry, implies that the entered title would not only appear on your pending recording list but also result in the title being seen on the DISC NAVIGATOR after the recording has been made.

The exact statement in the manual is
"To enter a title name for the timer recording in advance, select Set Title Name and follow the on-screen display."

It does not say if you want to give titles to your recording list you can. It says you can enter a title to your recording (which is only available to you via the Disc Navigator screen) in advance.

This is a bug. I am glad that they fixed it but it is truly ridiculous that Pioneer is not mailing CDs to every registered warranty holder of this product who makes inquiries.

For the record, they are not readily mailing CDs to Canadians. I had no luck on the phone with Pioneer support and finally drove 100km to a service centre enroute to a social visit and had the upgrade done while I wait. So far I am aware of only one instance where the firmware CD has been mailed, according to this forum. I hope to read of it becoming common place, soon.

rgazzara

03-29-07, 12:51 PM

Excellent post...congrats ;)

cameandgone

03-29-07, 02:14 PM

slprp1

03-29-07, 06:25 PM

Now this is just my opinion, but i believe they make more money by them doing the fix then they would by sending us a cd or posting the fix online. Its probably a big tax right off for them, or even a insurance claim on there product. Its all about money they can care less about anything or anyone else!

Pioneer should cooperate! It is a simple, common sense issue. If they bothered to create a fix they should do what Panasonic has been doing.....make it available.....and stop being so high and mighty! They will simply be trashing a good reputation by being so adamant! POOR PUBLIC RELATIONS!! :mad:

burntcircuit

03-29-07, 11:21 PM

ACPewty

03-30-07, 12:53 AM

I disagree. I think it is a bug and not a "feature enhancement".

It is reasonable to expect that titles entered when setting timer recordings would be carried over to the recordings themselves.

Pioneer should distribute this bug fix firmware update freely, either through their web site or through the mail.

I too must respectfully disagree. Below is an excerpt of an email I sent in Aug 2006 to Pioneer customer service and I stand by my interpretation of the product manual.

According to the manual for the DVR640H, on p44, Marked as a TIP, the Set Title function during a Timer Recording entry, implies that the entered title would not only appear on your pending recording list but also result in the title being seen on the DISC NAVIGATOR after the recording has been made.

The exact statement in the manual is
"To enter a title name for the timer recording in advance, select Set Title Name and follow the on-screen display."

It does not say if you want to give titles to your recording list you can. It says you can enter a title to your recording (which is only available to you via the Disc Navigator screen) in advance.

This is a bug. I am glad that they fixed it but it is truly ridiculous that Pioneer is not mailing CDs to every registered warranty holder of this product who makes inquiries. Did you read my whole post? Obviously I agree that title names entered in advance should be retained or I wouldn't have started this thread, and I side with you about the release of the update as well...as stated. I am just speculating as to Pioneer's motivation for not releasing it.

dvdiva: I'm with you and would prefer to interpret the tip on pg44 the same way you do, but I don't think it is necessarily definitive enough and could be interpreted by others (including Pioneer) differently:

As stated in a much earlier post I think Pioneer could have taken the position that there is value in entering title names for timer events in advance whether or not they are retained when the program is recorded. In fact title names entered in advance are not only available via the disc navigator, they are visible in the timer event list for the life of the event. This has value for identifying your timer events especially if you have many of them set. In fact, I named my weekly timer events even before getting the upgrade.

Add to this the fact that in the user guide there is no other indication, (either in writing or in the disc navigator screen-shots,) that anything other than the original firmware's functionality should exist, and that obviously Pioneer has many reasons to avoid classifying it as a bug, I think this one possibility for how they justify their current position regarding the update release.

Again, I agree with you but I'm just playing devil's advocate and trying to look at it from Pioneer's point of view. As I said, polite public pressure worked to get the update written, and it may work again to get the update posted on their website if everyone keeps calling, but I don't believe insisting it is a bug and demanding they provide a free fix is the right way to go about it, especially considering there's a good chance Pioneer may not even consider it to be a bug.

I write software for a living and I know that (all things being equal) customers that call and politely suggest or request enhancements are more likely to be promptly rewarded than those who claim something is a bug because it doesn't match their specific preference in functionality...especially if the software does work as documented.

Pioneer may have written the firmware update because they care about customer satisfaction or as a potential source of revenue, or a combination of reasons, but there's a good chance they did it just to deal with the many requests because it became a customer service issue. If this is the case, then there's hope continued polite public pressure will work to release the update on the web.

For the record, they are not readily mailing CDs to Canadians. I had no luck on the phone with Pioneer support and finally drove 100km to a service centre enroute to a social visit and had the upgrade done while I wait. So far I am aware of only one instance where the firmware CD has been mailed, according to this forum. I hope to read of it becoming common place, soon.EDIT: So far I believe 3 people (MikeParent, TheHans and satwar) have reported they got Pioneer to send them a CD. Maybe there's a minimum distance involved??

ff-racer

03-30-07, 05:41 AM

Pioneer should cooperate! It is a simple, common sense issue. If they bothered to create a fix they should do what Panasonic has been doing.....make it available.....and stop being so high and mighty! They will simply be trashing a good reputation by being so adamant! POOR PUBLIC RELATIONS!! :mad:

Pioneer (Columbus, Oh) received my 640 last Mon 3-26 and sent it back Wed 3-28 with the updated firmware. 2 day turn around..... How can you complain ? :rolleyes:

sfgold

03-30-07, 10:57 AM

Well, I bit the bullet today and dropped my pio DVR-543HS off at a local service center to get the firmware update. The tech was more than happy to do it while I waited, and over a cup of coffee I asked him why the update was not available on a disk, or downloadable like some of the other vendors.

He told me that the only reason he could understand why the update was not available was that if the update was not applied by a warranty tech, it might void the warranty. Sounds more like pio is cover their collective a**, but at this point it really does not matter as I have the fix, and it works just great ;)

Burntcircuit:

Did you take it to one of Pioneer's listed approved independent local service centers? When I asked about taking my unit to a local service center, the Pioneer rep. with whom I spoke told me only the factory centers could do the upgrade and that I would have to send it to them in either Ohio or California.

WyoVideo

03-30-07, 11:11 AM

Pioneer (Columbus, Oh) received my 640 last Mon 3-26 and sent it back Wed 3-28 with the updated firmware. 2 day turn around..... How can you complain ? :rolleyes:
I noticed in an earlier post that you bought your 640H at B&H. Did you buy it in the store and carry it out yourself or did you order it over the internet.

It looks like the B&M version of B&H is an authorized dealership but the internet version is not on Pioneer's authorized list.

Ed

burntcircuit

03-30-07, 11:35 AM

Burntcircuit:

Did you take it to one of Pioneer's listed approved independent local service centers? When I asked about taking my unit to a local service center, the Pioneer rep. with whom I spoke told me only the factory centers could do the upgrade and that I would have to send it to them in either Ohio or California.

Stereo City Service here in Edmonton (Canada) is an authorized warranty depot for pio and a whole bunch of other brands. From what the pio analyst told me all warranty depots (in Canada i guess) would have the update CDROM and perform the update free of charge. It surprises me that you would have to send it out of state, but I have noticed some differences in how pio are handling this between Can and the US :(

I also noticed this on the pio web site yesterday. This is good news although with the latest firmware, I am really happy with this unit, but its always nice to see someone standing behind their product, even if it is a bit inconvenient at times.

Pioneer DVD Player Recorder Additional Firmware Limited 3 yr Warranty (http://www.pioneerelectronics.ca/pna/article/0,,32171715_32252969_164151800,00.html)

sfgold

03-30-07, 11:53 AM

Stereo City Service here in Edmonton (Canada) is an authorized warranty depot for pio and a whole bunch of other brands. From what the pio analyst told me all warranty depots (in Canada i guess) would have the update CDROM and perform the update free of charge. It surprises me that you would have to send it out of state, but I have noticed some differences in how pio are handling this between Can and the US :(

I also noticed this on the pio web site yesterday. This is good news although with the latest firmware, I am really happy with this unit, but its always nice to see someone standing behind their product, even if it is a bit inconvenient at times.

Pioneer DVD Player Recorder Additional Firmware Limited 3 yr Warranty (http://www.pioneerelectronics.ca/pna/article/0,,32171715_32252969_164151800,00.html)

A close read tells me this is focused on DVD recorders/players and does not mention DVRs at all. Not sure if that is the intended distinction.

ff-racer

03-30-07, 12:10 PM

I noticed in an earlier post that you bought your 640H at B&H. Did you buy it in the store and carry it out yourself or did you order it over the internet.

It looks like the B&M version of B&H is an authorized dealership but the internet version is not on Pioneer's authorized list.

Ed

I purchased my units via the internet.
Doug

Sean Nelson

03-30-07, 12:22 PM

I also noticed this on the pio web site yesterday.This is nice to see, many thanks for posting the link for us!

slprp1

03-31-07, 06:03 PM

Pioneer (Columbus, Oh) received my 640 last Mon 3-26 and sent it back Wed 3-28 with the updated firmware. 2 day turn around..... How can you complain ? :rolleyes:

Simple.....potential shipping damage!......I stand firm.....they should mail out the upgrade disc!! :mad:

sfgold

03-31-07, 06:29 PM

Simple.....potential shipping damage!......I stand firm.....they should mail out the upgrade disc!! :mad:

I agree, either make it available to owners of the DVR640H-s directly or to local authorized service outlets. There is one 5 miles from where I live but they apparently know nothing about this because upon inguiry I heard nothing.

rgazzara

04-01-07, 03:20 PM

That would sound like a good compromise. If Pioneer refuses to release the update via CD or web posting, then they should agree to send it to local authorized repair facilities to avoid the necessity of shipping the unit.

BuckNaked

04-02-07, 11:46 AM

So I just got my unit late last week (from Audio Advisor, thanks to that other thread), and now I'm trying to catch up with this firmware issue.

Do I understand correctly, that when a timer recording is set, even though the source has the information embedded within, no Title Information will be saved to Disc Navigator for that recording? (I do understand it's lost if you manually enter it before recording starts.)

In any event, the whole shipping to Ohio issue seems like a huge pain & expense I'd rather do without. Denon does online firmware upgrades for their equipment, so why can't Pioneer???

Seeker47

04-02-07, 02:12 PM

Do I understand correctly, that when a timer recording is set, even though the source has the information embedded within, no Title Information will be saved to Disc Navigator for that recording? (I do understand it's lost if you manually enter it before recording starts.)

In any event, the whole shipping to Ohio issue seems like a huge pain & expense I'd rather do without. Denon does online firmware upgrades for their equipment, so why can't Pioneer???

Yes, that's how it works -- or rather, doesn't.

Not just Denon -- LiteOn and I'm sure a number of other mfr.s have done this also, making f/w updates available online. Hell, Pioneer itself is doing this in the Japanese market !

I will shortly be sending them a note along the lines of what was suggested in posts 279 - 280 of this thread, and suggest that you and anyone else who has an interest in this does the same. Alter the content a bit to personalize it, so that it does not come off like a form letter.

If anyone knows of any other (high-up enough) Pioneer contacts to write to -- especially company officials at the N. Amer. HQ, with a name, title, and snail mail address -- please post it here.

WyoVideo

04-02-07, 02:15 PM

eddiekirstein

04-02-07, 10:54 PM

bottlerocket

04-03-07, 12:51 PM

do you have the email address of the person you dealt with? i always get the same message telling me to call.

eddiekirstein

04-03-07, 03:23 PM

The guy that emailed back to me is Mark. His address is:

customer.support@pioneerservice.com

Good luck,
Ed

wajo

04-03-07, 09:57 PM

Pioneer customer service responded to my email today. They very nicely said that they could not send out the firmware update but offered to send me a UPS pickup label so that I would not incur any cost. I thought this was pretty nice of them considering. I am taking them up on it.
I asked which facility it would be going to as I am in upstate NY, but have not received that info yet. They said that the turn around time would be a few business days. Guess I can dig out the VCR for a week or so.
ed
I contacted customer support at th email address you listed and they responded that my unit was out of warranty, but they would install the update if I shipped it to them at my cost.

My 640 was shipped to me on 8/14/06 as a replacement for a 531. Yours you bought new, so I guess the replacement units only retain what's left of the original 53x/63x warranty.

Only diff. is I have to pay shipping to them, whereas in-warranty units they may pay shipping as part of the warranty.

BaltimoreStan

04-03-07, 10:43 PM

Only diff. is I have to pay shipping to them, whereas in-warranty units they may pay shipping as part of the warranty.

You may have to ask.

The first time I sent my 633 in for warranty service, I paid shiping. After it was too late, I saw that I should have asked them to send a shipping label (as I did the second and third times).

wajo

04-03-07, 11:01 PM

You may have to ask.

The first time I sent my 633 in for warranty service, I paid shiping. After it was too late, I saw that I should have asked them to send a shipping label (as I did the second and third times).
I did that. I noted in my email that I "understood I could get a shipping label" etc. No dice for me.

Update: Later email from them stated that my replacement unit had a 90-day warranty.

matrix99999

04-09-07, 02:48 PM

Hi there,

I'm a newbi and just wanted to say nice work here.... I too am in Edmonton, and just wondering about a few things:

1) What is the new firmware version reported as?

2) Any other noticeable changes in this upgrade (other than the timer name issue)?

3) Any improvement of DIVX support? I find that after about 20 minutes I keep getting stuttering frames or just hangups. I've tried a number of codecs, but the issue remains!

Thanks!
K

Well, I bit the bullet today and dropped my pio DVR-543HS off at a local service center to get the firmware update. The tech was more than happy to do it while I waited, and over a cup of coffee I asked him why the update was not available on a disk, or downloadable like some of the other vendors.

He told me that the only reason he could understand why the update was not available was that if the update was not applied by a warranty tech, it might void the warranty. Sounds more like pio is cover their collective a**, but at this point it really does not matter as I have the fix, and it works just great ;)

matrix99999

04-09-07, 02:53 PM

Curious if anyone has attempted to apply the Japanese firmware to this or the 640H-S? The machines seem to be identical expect for:

- language (doh!)
- addition of DV input
- larger HD size

Also, any hardy hackers out there find a way to copy DIVX to HDD, either via disk or USB...I know these are locked out, but just wondering...

Thanks,
K

3-Putt

04-10-07, 05:38 PM

I still am hesitant to ship my new 640 (especially not until LOST finishes its season).

As a temporary workaround, I set up my Genre Names as LOST, MONK, HOUSE, etc. and then assigned those genres once only in the set up of the weekly timer recording.

Then, it's easy to display only the MONKs or only the HOUSEs. It's not as nice as the upgrade, but its temporary. Of course, that will only work if you have a limited number of timer programs set up. I guess you could lump them into Genres called Monday, Tuesday, etc. Just a thought that crossed my mind...

cameandgone

04-17-07, 03:09 PM

looks like pioneer europe even posts updates online..........................pioneer.eu/eur/content/support/support/upgrade/DVR640.html

TPKeller2

04-17-07, 06:03 PM

looks like pioneer europe even posts updates online..........................pioneer.eu/eur/content/support/support/upgrade/DVR640.htmlWow, directions and everything... who's going to be the first to try it?

Theron

hindmost

04-17-07, 06:58 PM

Wow, directions and everything... who's going to be the first to try it?

Theron

I admit, I'm very tempted!

Never mind, version is not right.

Seeker47

04-18-07, 01:26 AM

I admit, I'm very tempted!

Never mind, version is not right.

In this case, it's the principle that matters. (As we've already seen in the case of the Japanese market firmware.) This does hold out some hope for a future offshore-source of what we've been looking for.

It seems like Pioneer for these foreign markets have some faith in the capability of owners to follow simple, straightforward procedures and instructions (at home), whereas Pioneer N. Amer. (well, U.S., at the very least) is treating their customers like little kids who can't even be given some Kleenex to wipe their own noses.

eddiekirstein

04-19-07, 11:17 PM

slprp1

04-20-07, 12:56 AM

My 640 was picked up by UPS today to be sent from NY to California for firmware updating.

Pioneer has picked up the shipping cost. This unit is less than one year old.

I'll let everyone know when I get it back. I'll be nervouse about it till it gets back here.

ed

I sincerely hope that you double-boxed it with plenty of extra padding and I strongly suggest that you tell Pioneer to do the same (or have them save your original box and padding for the trip (way) back to NY). Otherwise, have some crazy glue on hand! :(

IS ANYONE FROM PIONEER PAYING ATTENTION!!!!

THIS IS RIDICULOUS, AND THE MORE PEOPLE SEND THEIR UNITS CROSS COUNTRY
THE LESS APT THEY ARE TO ALLOW US TO HAVE THE DISK!!!!
INSTEAD OF SENDING UNITS, WE SHOULD BE SENDING HATE MAIL!!!!!!!! :mad:

jukester

04-22-07, 09:36 PM

Hi everyone. I've been following this thread for awhile and wanted to thank AC for getting this thing started. The fact that Pioneer has taken some action is great.

However, it's inconceivable to me why they can't just post the update as a download on their webstie. It seems Japan and Europe trust their users but North America doesn't? I have serious reservations about shipping my unit and taking a chance on it getting damaged. I, like some others here, am going to wait it out for a while.

Urlee

04-23-07, 05:55 AM

I have serious reservations about shipping my unit and taking a chance on it getting damaged. I, like some others here, am going to wait it out for a while.

I have 2 Pio640's that I value so much, I, like you, do not want to take the chance on it getting damaged to and fro.

I can accept the "Flaw" over worry etc.

Urlee

seasil

04-23-07, 08:48 AM

I have 2 Pio640's that I value so much, I, like you, do not want to take the chance on it getting damaged to and fro.

I can accept the "Flaw" over worry etc.

UrleeMy first post just to say 'Ditto'. I did E-mail Pioneer awhile back to encourage them to release the firmware online, to no effect apparently.

stevepella

04-25-07, 10:48 AM

I just noticed that a Region 1 (Canada/US) patch (v6.20) has been added to the firmware page on the pioneerfaq.info website.

- Steve

Ol'BK

04-25-07, 11:28 AM

I just noticed that a Region 1 (Canada/US) patch (v6.20) has been added to the firmware page on the pioneerfaq.info website.

- Steve
Here's the link:
http://www.pioneerfaq.info/index.php?question=Firmwares

Go about halfway down the page and find the listing below. Notice the caveat. Anyone feeling lucky?

US/Canadian
DVR-543H/640H
Firmware 6.20* ONLY Region 1 US/Canadian version ONLY
Instructions in the file! Install it on your own risk!

cameandgone

04-25-07, 12:16 PM

Here's the link:
http://www.pioneerfaq.info/index.php?question=Firmwares

Go about halfway down the page and find the listing below. Notice the caveat. Anyone feeling lucky?

US/Canadian
DVR-543H/640H
Firmware 6.20* ONLY Region 1 US/Canadian version ONLY
Instructions in the file! Install it on your own risk!
Did you install the update? If you did how did you burn the disk i changed the .mem file to a .iso and burned it with nero it said it completed sucessfully im just chicken to try it.......lol :D Or are you supposed to just burn the .mem file on a disk?

sfgold

04-25-07, 12:34 PM

Did you install the update? If you did how did you burn the disk i changed the .mem file to a .iso and burned it with nero it said it completed sucessfully im just chicken to try it.......lol :D Or are you supposed to just burn the .mem file on a disk?

I would like to know if this is really the right firmware release and is legit before I consider trying it. It was not posted on any Pioneer site which makes me suspicious.

Has someone who had Pioneer do the update checked the version number on their firmware and could they please post that?

stevepella

04-25-07, 01:04 PM

cameandgone

04-25-07, 01:15 PM

The CD that Pioneer sent me a few weeks ago just had the .MEM file on it.
Thanks for the info i burned the .mem file to disk and installed, it worked great and id like to give a special thanks to Ol' BK for posting the link. ;) :D

sfgold

04-25-07, 02:39 PM

The CD that Pioneer sent me a few weeks ago just had the .MEM file on it.

Is the firmware the same level Pioneer installs and does it fix the title issues?

stevepella

04-25-07, 02:44 PM

Is the firmware the same level Pioneer installs and does it fix the title issues?
Yes.

Ol'BK

04-25-07, 07:57 PM

Thanks for the info i burned the .mem file to disk and installed, it worked great and id like to give a special thanks to Ol' BK for posting the link. ;) :D
Has anyone else tried the download?

KTH

04-25-07, 08:13 PM

Tried it on my 640 (U.S. Model) this morning and it worked fine. Tried doing several quick timer recordings before leaving for work and both worked OK (Listed the title whether it was the program ID from the station or the manually entered one that the user sets when programming a timer recording). Now I don't need to send my unit to Pioneer for the upgrade.

sfgold

04-25-07, 08:58 PM

hindmost

04-25-07, 09:51 PM

Anyone else?

I just finished mine.

Checked the version and it now shows 6.20. Did a five minute timer recording and it used the name I gave it.

I did note it seems very sensitive to how close together you press the play and stop-recording buttons.

The display also showed the word DOWNLOADING followed by various numbers.

I am VERY happy about this.

Thanks a lot to stevepella for posting this information!

Ol'BK

04-25-07, 10:16 PM

Anyone else?
Just did mine and it works as advertised. Other than getting the timing right on the front panel buttons, I had no trouble doing the installation.

KTH

04-25-07, 10:20 PM

Considering how easy it is to update for Pioneer U.S. not to offer this update as a download is just silly!!!

wajo

04-26-07, 12:58 AM

I installed the FW successfully, but it took two tries, so I thought I'd describe my experience for other technically challenged people like me who might try this.

For my first try, which didn't work, I followed the instructions, which are as follows:

"Create the Update Disc
It is important to use a good quality branded blank CD-R disc or completely erased CD-RW disc. Create the update disc by burning the file to a CD-R or CD-RW disc. Burn the decompressed file to the disc using disc-at-once mode (2x Speed) and ISO 9660 CD-ROM file system format. (The player will not recognize the update disc and the update cannot be performed if the file is not burned correctly to the disc.) Make sure that the disc session is closed / the disc is finalised.

Pioneer DVR-543-640 firmware (v6.20) installation procedure:1) Power unit on and open disc tray.2) Place the disk into the disc tray.3) Press and hold the STOP REC and the PLAY buttons on the front panel of the unit and the same time for several seconds.NOTE: The tray will close and re-open automatically within about 30 seconds.4) Remove the disk.NOTE: At this point, the download will initiate. It will run for several minutes. When complete, the tray will close automatically."

In creating the CD the first time, I just dragged the MEM file that downloads from the website to a CD in my DVD-RAM drive. (I turned the RAM off and turned on the standard CD Writing for the drive...under Properties > Recording. People w/o RAM drives won't have this to deal with.)

I put the CD in the 640 and followed the first two steps in the instructions. The CD tray closed, but never opened, even after 20 minutes of "LOAD" in the 640's display. I finally had to press the Standby/On button for several seconds to turn the 640 off, then on to eject the CD. No harm was done to the 640 in all this.

I checked the CD in my computer and found that my drag-and-drop method of creating it just copied the still-Zipped file...~4,500 KB, whereas the unzipped file size should have been ~12,482 KB.

I really hadn't unzipped the MEM file...I dragged it directly from the folder it downloads to (which also has the txt instruction file). If I had just moved (cut-and-pasted) the MEM file to a place outside the folder it came in, it would have unzipped, then the copy to CD would have been OK, I think.

But, since I didn't know that then...

For my 2nd try, I used Sonic Record CD application and made a Data Disc ("Data Project"). Some Help notes in that appl. suggested I should turn DLA (Drive Letter Access) off for my CD/DVD drive. I did that and burned the MEM file to a CD as a Data Disc. It copied the file in its unzipped form (12,482 KB). (This is a good check-point for others...make sure the file that ends up on your data disc is the full, unzipped 12,482 KB?)

I inserted the new Data Disc in the 640 and it acted as advertised in the instructions.

It reads LOAD for 20-30 sec., then the tray opens. You remove the disc and the display shows "DOWNLOAD-2," then "DOWNLOAD-3," then "DOWNLOAD-4," then shows "DOWNLO 999" with quick countdown to 0. (The "999" may be some other # in the 900 range when it starts...countdown starts quickly.)

My FW version now shows 6.20 and titles I put in the Timer Record menu are transferred to the Disc Nav. list.

ACPewty

04-26-07, 01:26 AM

I just noticed that a Region 1 (Canada/US) patch (v6.20) has been added to the firmware page on the pioneerfaq.info website.

- SteveGood eye! Great news it is finally available for download. Everyone should hurry up and grab it in case Pioneer asks them to remove it from the site. (Whatever Pioneer's reasoning is for not releasing it themselves may in their eyes justify going after pioneerfaq.info.) I guess it's out now though right? Good news especially for American 640 users too far from a service centre. It's good of PioneerFAQ.info to post it...maybe a donation to them would be prudent.

sfgold

04-26-07, 02:07 AM

I just completed the update.

I started by un ziping the files to the same directory to which I had saved the zip file.

Put blank cd-r into drive and started Sonic datanow

Then I draged and dropped the .mem file into Sonic data disk window

Burned disk, just using the standard settings because I couldn't find how to change them to the 2x and ISO 9660

Then followed instructions "Pioneer DVR-543-640 firmware (v6.20) installation procedure:1) Power unit on and open disc tray.2) Place the disk into the disc tray.3) Press and hold the STOP REC and the PLAY buttons on the front panel of the unit and the same time for several seconds. NOTE: The tray will close and re-open automatically within about 30 seconds.4) Remove the disk.NOTE: At this point, the download will initiate. It will run for several minutes. When complete, the tray will close automatically."

As Wabjxo reported above "It reads LOAD for 20-30 sec., then the tray opens. You remove the disc and the display shows "DOWNLOAD-2," then "DOWNLOAD-3," then "DOWNLOAD-4," then shows "DOWNLO 999" with quick countdown to 0. (The "999" may be some other # in the 900 range when it starts...countdown starts quickly.)"

My FW version now also shows 6.20 and titles are picked up if transmitted by the station when doing a timer recording without inputting a title. I have also tested if titles I put in the Timer Record menu are transferred to the Disc Nav. list. and as reported by Wabjxo that works too.

This is so simple, I cannot believe Pioneer isn't coming forward with this on their own.

I agree everyone should grab this before Pioneer tries to shut it down.

Many thanks to all of you who have been following this and reporting on their experience with the update!!

slprp1

04-26-07, 05:43 AM

equivocal

04-26-07, 06:25 AM

Took 3 coasters to discover that the MEM file must be the only one on the CD. After that it's just a matter of guessing when it's safe to release the buttons.

It's so simple that any idiot can get it right, eventually. Makes Pioneer's NA stance difficult to understand. Maybe it's the result of office politics rather than technical merit.

For checking the firmware I'll plagerize another post:

[Home Menu]
[Initial Setup]
[Audio Out]
[Digital Out]

At this point the "On" choice should be highlighted.

Press the "Angle" on the remote keypad.

dvdiva

04-26-07, 07:35 AM

What would happen if I tried to run this firmware update on my old 531? It never captured titles either, as it relied on the EPG, which never worked. I am too chicken to try. :)

DogSurfer

04-26-07, 08:24 AM

Firmware update success! I am another lurker stepping out to give my sincere thanks for everyone's effort. The update applied and functionally tested without any problem or loss of recordings or settings. I admit two points of confusion.

Pressing STOP REC and the Play buttons means:
Correct: button1:Stop-Rec button2:Play
NOT: button1:Stop button2:Rec button3:Play

When displaying firmware as equivocal pointed out, the "angle" button is under the remote panel, not pressing the circle button at an angle.

Thanks to Pioneer Canada for the patch, and to everyone who kept the thread alive for me to find. Well done!

rgazzara

04-26-07, 09:19 AM

Thanks, everyone for your help with this.

I'll try it when I get home tonight.

Ol'BK

04-26-07, 10:50 AM

wajo

04-26-07, 11:12 AM

I learned something new in this recent FW discussion:

Pressing the Angle button under the 640 remote's sliding door shows not only the FW Version, but other stuff including Region. Pressing the 9 button shows only the FW Version.

FYI: when installing the FW update, you need to simultaneously press the STOP REC and PLAY buttons on the 640 and hold them only until the tray goes in.

Urlee

04-26-07, 11:50 AM

I was so excited I clicked and DL'd from two places as I was reading but------

Which one is the one to use???????

See the difference's????

http://img.photobucket.com/albums/v94/urlee/ZippedFirmware.jpg

Urlee

wajo

04-26-07, 12:21 PM

The one on the right should be it (4725 KB). It should have a filename of "SR06A620.MEM" and an unzipped file size of 12,482 KB.

Where did the one on the left come from?

Oldemanphil

04-26-07, 12:36 PM

Thanks to all who contributed to this firmware update... :) :) :)

I just updated my Pio 640 from 6.13 to 6.20 using the info from this tread.

I Have already noticed an improvement in the freeze frames at chapter marker locations. I used to have some jitter on about half of the frames and that is gone now. PS it didn't seem to matter which config setup frame option I chose before. I suspect that media compatabilty will be improved as well but it hs not really been a problem for me on this unit.

Thanks to all :D

Sean Nelson

04-26-07, 12:42 PM

What would happen if I tried to run this firmware update on my old 531?If you're very lucky, the recorder will be smart enough to recognize that this is 640 firmware and refuse to load it.

If you're unlucky, the machine will just load it and then you're probably hosed.

The 2005 models (531/533/633) have a completely different program scheduling mechanism than the 2006 models, which don't have the TVGOS software. There's just no way that I can imagine the 640 firmware patch working on the previous year's models.

WyoVideo

04-26-07, 12:45 PM

Where did the one on the left come from?
That looks like one I downloaded from the European Pioneer website a week or two ago. It's Ver 2.62 and the zip file is a little larger than the one that people are using today. I was afraid to use it since it would have been for the wrong region.

The unzipped file does not have the .mem extension but its file size is exactly the same as the one that is being used by everbody now. The url for that one is somewhere on page 11 of this thread.

Ed

Seeker47

04-26-07, 01:26 PM

Good eye! Great news it is finally available for download. Everyone should hurry up and grab it in case Pioneer asks them to remove it from the site. (Whatever Pioneer's reasoning is for not releasing it themselves may in their eyes justify going after pioneerfaq.info.) I guess it's out now though right? Good news especially for American 640 users too far from a service centre. It's good of PioneerFAQ.info to post it...maybe a donation to them would be prudent.

Yes, this is the good news we've been waiting and hoping for. I am encouraged by all the positive reports here and the step-by-step detail. This is something I intend to follow up on shortly, at some more convenient time. Maybe I'm just overly cautious, but I would feel like that last 5 % of doubt was covered if there was some way to "bank" the stock firmware first (just in case, as a fallback) . . . or some file source for it. I've been able to do that with some computer burners, before I flashed them with hacked f/w, and you can find threads on people doing this for other standalone DVRs like the LiteOn 5005. A little extra insturance never hurts.

I'm much in agreement with AC about the Pioneerfaq site. It is a tremendous resource for us, and HKan is a great guy. I strongly encourage anyone here to make a donation. (The site has had $ problems in the past, and went offline for a bit.) Truly, it is a modest investment in your own interest: when the time comes to replace a burner or a hard drive, and you don't want to re-spend something like the original purchase price to have it fixed by Pioneer out-of-warranty (using ridiculously overpriced refurb parts), this site is likely to be your best ally.

Urlee

04-26-07, 02:00 PM

The one on the right should be it (4725 KB). It should have a filename of "SR06A620.MEM" and an unzipped file size of 12,482 KB.

Where did the one on the left come from?

From this sight: pioneer.eu/eur/content/support/support/upgrade/DVR640.html

Must not be for US?

Urlee

Urlee

04-26-07, 02:09 PM

Now that I am sitting on it, I don't know what to do with it. "LOL"

Funny thing, when I was a teenager, I was told, quote, "you wouldn't know what to do with it if you had it!"

Oh, is this what they meant???? "LOL" "Naughty me"

Urlee

04-26-07, 02:38 PM

The one on the right should be it (4725 KB). It should have a filename of "SR06A620.MEM" and an unzipped file size of 12,482 KB.

This is what's in it. http://img.photobucket.com/albums/v94/urlee/FirmWareOpened.jpg

Urlee

wajo

04-26-07, 03:07 PM

That looks exactly right...can't read the total "SR..." but those two files look correct. The file you want to unzip and copy to a CD should have the name "SR06A620.MEM" and show ~4725 KB or thereabouts in zipped form, and 12,482 KB in unpacked or unzipped form (if your folder view shows that farther to the right).

You can copy/burn that file to a CD-R and look at it's filename on the CD and confirm its name and size before loading it in the 640.

Don't copy the txt file to the CD...print it out so you can refer to it while loading in the 640?

jollyrob

04-26-07, 03:36 PM

Many thanks to stevepella for catching the posting and to all the brave souls who tried the upgrade first !

I just did mine and managed to make one coaster. The first time I used Roxio 9 Creator Classic which allowed me to set the format to ISO9660 but the slowest burn speed it allowed was 16x but doesn't allow me to specify disc-at-once. I also set the volume label to PIO640_R620.

I followed the unit upgrade instructions which started as the others described but when the disc drawer opened the display showed DISC DWLD for a couple of seconds followed by DOWNLOAD-2 for only a couple of seconds then the unit powered off without doing the upgrade.

For the second disc, I used Roxio 9 Data Disc which allows a disc-at-once selection but doesn't specifically mention ISO9660 having selections of ISO Level 2, ISO+Joliet+UDF or ISO+Juliet - I left it set to the default of ISO+Joliet+UDF. I specified no volume label.

This time everything went just as wabjxo and sfgold described. I did a quick little 15 minute timer record and confirmed the broadcast program title was picked up and retained.

(In looking for a channel that broadcast the program name I was amazed at the number of channels that don't do that. Then again, it might have something to do with it being mid-afternoon and almost everything is either soap operas or talk shows. :) )

Naturally, as Murphy would have it, we have the fix just in time for the May finales followed by three months of reruns.

WyoVideo

04-26-07, 08:10 PM

Let me add my thanks too to all the brave souls who upgraded and posted their results. I just finished my firmware upgrade and went from version 6.13 to 6.20.

It works.

Ed

equinoxman

04-26-07, 08:40 PM

luckylisp

04-26-07, 08:47 PM

Any fix for this same issue for Pio 531/533 users?

jollyrob

04-26-07, 09:46 PM

keep tring to go to link i keep getting error could not find recheck name any ideas

The link was good yesterday so it's likely it has become swamped with everyone trying to grab the upgrade.

Keep trying and watch for the file to be posted elsewhere.

......Rob

wajo

04-26-07, 11:06 PM

keep tring to go to link i keep getting error could not find recheck name any ideas
Nothing wrong with the download site. Here's the link again. (http://www.pioneerfaq.info/index.php?question=Firmwares)

Go about 3 screen pages down to the following:

Canada/US

DVR-543H/640H

Firmware 6.20* ONLY Region 1 US/Canadian version ONLY

Urlee

04-27-07, 09:26 AM

Seeker47

04-27-07, 01:53 PM

Naturally, as Murphy would have it, we have the fix just in time for the May finales followed by three months of reruns.

That is really more the way things used to be. It is a more competitive envirnonment now, with counterprogramming, as well as season demarcations often blurring and overlapping. In years gone by, OTA network season orders (assuming the show did not get axed early) used to be 22 - 25 episodes. Now it is more like 13.

Cable shows have led the way, with several debuting around the time the OTA networks were closing up shop for the summer. This has continued. For example, the FX series "Rescue Me" starts up its new season in June. The likes of ABC or NBC have not yet really joined this movement in force yet, but they are gradually being pulled in that direction.

In any case, the vast majority of what I record are feature films off of cable (which I did not manage to catch at the multiplex, or did not think was worth the 10 bucks for a ticket but still thought might be worth seeing, or was too lazy to bother renting on DVD), and that has no seasonal fall-off to speak of.

equinoxman

04-27-07, 02:45 PM

Nothing wrong with the download site. Here's the link again. (http://www.pioneerfaq.info/index.php?question=Firmwares)

Go about 3 screen pages down to the following:

Canada/US

DVR-543H/640H

Firmware 6.20* ONLY Region 1 US/Canadian version ONLY
got it now i want to know if anyone has tried to do update on 540 which is listed with 543 and 640 in the owners manual.
leaving for florida tonight will look for results when i get back in 2 weeks thanks all for the help

Fred999

04-27-07, 03:27 PM

equinoxman

04-27-07, 04:04 PM

bottlerocket

04-27-07, 04:58 PM

thanks guys...it worked! everyone should e-mail the pinoneer guys that wouldn't help. man am i glad i didn't ship it somewhere! thanks again.

sfgold

04-27-07, 05:46 PM

sfgold

04-27-07, 05:56 PM

thanks guys...it worked! everyone should e-mail the pinoneer guys that wouldn't help. man am i glad i didn't ship it somewhere! thanks again.

I actually did send Pioneer customer service an email when I first learned of the posted update to suggest to them that if the firmware update was already posted, and available on the internet, that Pioneer should post it themselves. I said that doing so would assure their customers confidence in the quality and accuracy of the update and raise customer satisfaction. I did not tell them who posted it or where the firmware update was posted, nor that I had downloaded it and applied it successfully.

I got a response which said:

"Not sure who posted what you're referring to, but the only firmware update for this model addresses the titling issue, and must be sent to Pioneer directly for that upgrade."

I wrote back "Are you sure about that?"

And got back:

"Positive."

Apparently Pioneer has their head stuck in the sand.

I wonder if Pioneer's reluctance has anything to do with their fear that the update can be hacked and that someone will learn how to defeat the copyright material copy protection coding. Allowing that would put them in jeopardy with publishers of video and audio recordings.

wajo

04-27-07, 07:34 PM

got it now i want to know if anyone has tried to do update on 540 which is listed with 543 and 640 in the owners manual.
leaving for florida tonight will look for results when i get back in 2 weeks thanks all for the help
The 540 must be for the EU since I found this link for updating the FW in that unit on a Pioneer EU website here. (http://www.pioneer.eu/eur/content/support/support/upgrade/DVR540_440.html)

That same site has a FW update for the 640, but it's for the EU units (PAL) with FW version 2.62 or lower. This is prob. where URLEE found the other update she showed in her post above?

Sean Nelson

04-27-07, 08:06 PM

wajo

04-27-07, 09:03 PM

Works like a charm :)

I went from 6.15 to 6.20

I wonder what all those other updates are for:

syscom Release_259 went to 487
TUFLCON 485.000 went to 527.000
Drive 1.04 went to 1.07

Thanks to all !!

:) :)
Here's an example of that they mean, from the pioneerfaq.info website:

VERSION: 3.55 <---- Version of the recorder software
SYSCON: RELEASE_506 <--- Revision No. for System-control computer software
TUFLCON: 855.004 * <--- Version No. of the turner microcomputer ("tuner" ???)
DRIVE: 1.63 * <--- Information on the built-in drive
DEVICE: PRISM2 ES2 <---Version No. of PRISM
REGION: 2 <--- Region number

Sean Nelson

04-28-07, 01:56 AM

Any fix for this same issue for Pio 531/533 users?This "fix" fixes an issue that doesn't really exist on the 531/533/633 series. On those recorders you schedule shows using the TVGOS software, and there's no way to configure a show title for a scheduled recording. So there's no title to transfer over to the HDD copy of the show once the recording is made.

On the 640 and it's brethren the scheduling screen has been completely redone (because there's no TVGOS) and there is space to enter a title name. The "fix" propogates that name to the HDD title when the actual recording takes place.

If by "fix" you mean changing the 531/533/633 schedule screen to allow a title to be entered, it won't happen, at least not from Pioneer, because the TVGOS scheduling screen is not their software.

Hkan

04-28-07, 04:22 AM

The 540 must be for the EU since I found this link for updating the FW in that unit on a Pioneer EU website here. (http://www.pioneer.eu/eur/content/support/support/upgrade/DVR540_440.html)

That same site has a FW update for the 640, but it's for the EU units (PAL) with FW version 2.62 or lower. This is prob. where URLEE found the other update she showed in her post above?

Pioneer EU released firmware updates to theire 2006 DVR models only becouse the DVR had problems recording from an external source, it was something to do with copy protection. Any way it was a BIG problem so Pioneer had to do something.

It's possible to install a firmware upgrade for a EU DVR on to a US/Canada DVR, how ever you will loose some functions and it might remap the buttons on the DVR it self. BUT thats when you install the wrong firmware on a EU DVR, for what I know it might kill your US/Canadian DVR. WARNING

If Pioneer will ever release firmware upgrades on a regulare basis, I can't say, probebly not.

I think Pioneer looks throw theire finger with my site and it's good advert for Pioneer, maybe I should be on theire pay list :rolleyes:

wabjxo
Your right it should say "tuner", It's just me beeing poor on spelling the English language :cool:
And yes I'm that Hkan ;)

equivocal

04-28-07, 04:38 AM

It wouldn't surprise me at all if that were the case. And it wouldn't even surprise me if Pioneer actually did send out the few CDs to people with the full knowledge that they would find their way onto the Internet. This would provide a way for people to download the updates themselves, while still letting Pioneer maintain "deniability".

My take is a little different. They're in a competitive industry and even decided to stop their own development in this segment. It wouldn't suprise me if the pressure is on and it was just some low-level exec making the decision just to seem important. In this light, sending out CDs in a few special circumstances is something Canadians might feel freer to do because they're farther removed from the US-based exec who decided that upgrades can only be done at their service centers.

Maybe I'm too jaded by US politics, but I think the decision was already made and the justification will be fabricated when it's needed.

slprp1

04-28-07, 06:34 AM

Pioneer EU released firmware updates to theire 2006 DVR models only becouse the DVR had problems recording from an external source, it was something to do with copy protection. Any way it was a BIG problem so Pioneer had to do something.

It's possible to install a firmware upgrade for a EU DVR on to a US/Canada DVR, how ever you will loose some functions and it might remap the buttons on the DVR it self. BUT thats when you install the wrong firmware on a EU DVR, for what I know it might kill your US/Canadian DVR. WARNING

If Pioneer will ever release firmware upgrades on a regulare basis, I can't say, probebly not.

I think Pioneer looks throw theire finger with my site and it's good advert for Pioneer, maybe I should be on theire pay list :rolleyes:

wabjxo
Your right it should say "tuner", It's just me beeing poor on spelling the English language :cool:
And yes I'm that Hkan ;)

Correction.......you are "Hkan, the man!"
(a HUGE thank you!!) :cool: :)

slprp1

04-28-07, 06:56 AM

I actually did send Pioneer customer service an email when I first learned of the posted update to suggest to them that if the firmware update was already posted, and available on the internet, that Pioneer should post it themselves. I said that doing so would assure their customers confidence in the quality and accuracy of the update and raise customer satisfaction. I did not tell them who posted it or where the firmware update was posted, nor that I had downloaded it and applied it successfully.

I got a response which said:

"Not sure who posted what you're referring to, but the only firmware update for this model addresses the titling issue, and must be sent to Pioneer directly for that upgrade."

I wrote back "Are you sure about that?"

And got back:

"Positive."

Apparently Pioneer has their head stuck in the sand.

I wonder if Pioneer's reluctance has anything to do with their fear that the update can be hacked and that someone will learn how to defeat the copyright material copy protection coding. Allowing that would put them in jeopardy with publishers of video and audio recordings.

......PROBABLY A MISTAKE TO BRING IT TO THEIR ATTENTION IN ANY WAY! (since they were so adamant about not releasing it to the public and seem to have some hidden agenda or benefit in forcing owners to send their units to them)
......I'm trying not to be paranoid about this but this is sacred information and sometimes "less is more".
......besides, they have proven time and time again that they could care less about consumer's opinions!

My suggestion......NO MORE E-MAILS OR PHONE CALLS TO PIONEER REGARDING THIS (it serves no good purpose)!

Well, at least we know who to blame if it mysteriously dissapears from Pioneer FAQ! :eek:

slprp1

04-28-07, 07:04 AM

thanks guys...it worked! everyone should e-mail the pinoneer guys that wouldn't help. man am i glad i didn't ship it somewhere! thanks again.

I think what you meant to say is that.......
everyone SHOULD NOT e-mail the Pioneer guys that wouldn't help!

.......Ever hear the expression "cutting off your nose to spite your face"? :eek:

wajo

04-28-07, 10:23 AM

wabjxo
Your right it should say "tuner", It's just me beeing poor on spelling the English language :cool:
And yes I'm that Hkan ;)
Many thanks for your outstanding website, pioneerfaq.info (http://www.pioneerfaq.info).

I plan to support your efforts, as noted at the bottom of you website's first page, with the US$ I would have incurred to send my 640 to California for a 2-minute upgrade!

KTH

04-28-07, 01:28 PM

ACPewty

04-28-07, 01:51 PM

And yes I'm that Hkan ;)I would also like to thank you Håkan for posting the update as well as all the other helpful information on your site.

Thankfully I haven't needed it yet as my Pioneers are running flawlessly and I already had Pioneer update my 640s, but I just donated anyway because I appreciate the availability, and I downloaded a couple of things just in case. I hope Pioneer doesn't come after you, although as far as I can see you are probably doing them a service and saving them shipping and labour expenses right now while most warranties are still valid.

I've gotta say I'm curious about how you got the update, but understandably I'm not expecting you divulge that...certainly not specifically anyway. I was speculating that maybe it came from an anonymous Canadian source. Again, don't feel obligated to answer if you don't want to.

Thanks again for the very helpful site...keep it up!

Hkan

04-28-07, 02:35 PM

ACPewty

04-28-07, 04:04 PM

I hope you understand that I can not say from where I got this specific firmware, actually I can’t say where I get any firmware’s from. Only result of such an action is that I might end up getting nothing at all.Fully understand and didn't expect you to. Just expressing my curiosity! :)

OK, how about this...seems fairly innocent: Has Pioneer ever contacted you about your site?

Hkan

04-28-07, 04:28 PM

Fully understand and didn't expect you to. Just expressing my curiosity! :)

OK, how about this...seems fairly innocent: Has Pioneer ever contacted you about your site?

No Pioneer have never contacted me about the site.

Edit: I once contacted Pioneer Sweden and told them that I could be a beta tester for new players/recorders and firmwares. They never got back to me about it.

wajo

04-28-07, 04:41 PM

No Pioneer have never contacted me about the site.

Edit: I once contacted Pioneer Sweden and told them that I could be a beta tester for new players/recorders and firmwares. They never got back to me about it.
Their loss...our gain! :D

sfgold

04-28-07, 05:19 PM

I agree with slprp1 NO MORE CONTACT ABOUT THIS WITH PIONEER!!! It was a mistake to notify them that the firmware update was available online especially only days after it was made available. This could also have some nasty repercussions for all Pioneer DVD Recorder owners. They may force Hkan to remove the firmware update and other files from his website. This would be a grave day for all us Pioneer DVD Recorder owners.

I see your point, and I am sorry if my contact with Pioneer causes any problems. Although I did not tell them where the firmware was in fact posted, I didn't think through the issues of them perhaps searching out and going after Hkan, who certainly is providing a valuable service and who I thank for his ability to get the firmware and for posting it. I was, perhaps misguided and naive, in thinking that I could get Pioneer to be more forthcoming and to start posting their own updates.

Again, all I can say is that I am sorry if I have caused any problems for Hkan or others because he and this forum are a terrific resource and help.

Seeker47

04-28-07, 05:42 PM

I wonder if Pioneer's reluctance has anything to do with their fear that the update can be hacked and that someone will learn how to defeat the copyright material copy protection coding. Allowing that would put them in jeopardy with publishers of video and audio recordings.

Even if there was something to that (which I rather doubt), anyone who could reverse engineer that from this f/w would have to be much more than an intermediate-level hacker. And such people -- with this particular interest -- are bound to be a great deal scarcer than the 640 has become. And -- just for the sake of discussion -- what could you do with this then, unless you can bind it to some tangible gizmo (like a Grex filter, as an example) and sell it ? Would it only be useful with Pio models, which now seem to be over with ? And if the DVDR market has withered, because most users aren't sufficiently interested and are willing to settle for the very limited, dedicated recorders supplied by their sat or cable providers (where you can't move the content out of their box, anyway), there would be no practical application for this.

IIt wouldn't surprise me at all if that were the case. And it wouldn't even surprise me if Pioneer actually did send out the few CDs to people with the full knowledge that they would find their way onto the Internet. This would provide a way for people to download the updates themselves, while still letting Pioneer maintain "deniability".

A nicely devious line of reasoning, Sean. But I suspect the truth is not as interesting.

bottlerocket

04-28-07, 05:55 PM

I think what you meant to say is that.......
everyone SHOULD NOT e-mail the Pioneer guys that wouldn't help!

.......Ever hear the expression "cutting off your nose to spite your face"? :eek:

dude. calm down. it's a dvd recorder, not armageddon.

even if something did happen to cause the site to be shut down or anything like that...there's hundreds of people who have already downloaded the files from that site and they would turn up somewhere else.

Seeker47

04-28-07, 05:55 PM

......besides, they have proven time and time again that they could care less about consumer's opinions!

Not really correct. If you go all the way back in these threads, we initially thought the odds were pretty slim that such a firmware patch would ever be forthcoming. That Pioneer did develop it for customers (no matter how unsatisfactory we regard its distribution process) tends to work against your argument. From this and other evidence, I would say Pioneer is more attentive to their customers desires than a number of their competitors.

My suggestion......NO MORE E-MAILS OR PHONE CALLS TO PIONEER REGARDING THIS (it serves no good purpose)!

On this issue, you may be right. However, I hope that more than a few 5xx series owners keep lobbying them for a burner f/w upgrade. As has been discussed here elsewhere, the burners in those models are capable of using faster-than-8x media, if the feature is enabled in the burner, and appropriate write solutions are provided in the firmware.

Hkan

04-28-07, 06:02 PM

Again, all I can say is that I am sorry if I have caused any problems for Hkan or others because he and this forum are a terrific resource and help.
Dont worry about it, I deal with it when that day comes! :rolleyes:

ACPewty

04-28-07, 06:15 PM

...Would it only be useful with Pio models, which now seem to be over with ? And if the DVDR market has withered, because most users aren't sufficiently interested and are willing to settle for the very limited, dedicated recorders supplied by their sat or cable providers (where you can't move the content out of their box, anyway), there would be no practical application for this.Keep in mind the DVDR recorder market only appears to be withering in North America, and DRM is a global issue to those who care. As I posted here (http://www.avsforum.com/avs-vb/showthread.php?p=10414722&&#post10414722) in another thread with links, Pioneer's 2007 European model lineup includes 14 models! (with up to 500Gb HDDs, external HDD port (!), HDMI etc etc.) Seems like they did continue development after all because the feature set does look like a natural progression from 2006 models (including MN bitrates etc) rather than something developed by Panasonic or another 3rd party.

sfgold

04-28-07, 06:45 PM

Dont worry about it, I deal with it when that day comes! :rolleyes:

Thanks!. Keep up the great work!!

slprp1

04-29-07, 12:11 AM

Not really correct. If you go all the way back in these threads, we initially thought the odds were pretty slim that such a firmware patch would ever be forthcoming. That Pioneer did develop it for customers (no matter how unsatisfactory we regard its distribution process) tends to work against your argument. From this and other evidence, I would say Pioneer is more attentive to their customers desires than a number of their competitors.

On this issue, you may be right. However, I hope that more than a few 5xx series owners keep lobbying them for a burner f/w upgrade. As has been discussed here elsewhere, the burners in those models are capable of using faster-than-8x media, if the feature is enabled in the burner, and appropriate write solutions are provided in the firmware.

Regarding your first comment......
Perhaps I should have been more specific (sorry).
I was only referring to the many, many e-mails and phone calls to try to get them to cooperate and mail out upgrade discs for this. It was ludocrous to expect all these customers to send their units in just for this simple upgrade! They are contradicting themselves by developing it and then (still) refusing to distribute it!

......I don't get the bizarre policies and attitudes they practice! :confused:

slprp1

04-29-07, 12:37 AM

dude. calm down. it's a dvd recorder, not armageddon.

even if something did happen to cause the site to be shut down or anything like that...there's hundreds of people who have already downloaded the files from that site and they would turn up somewhere else.

......It would serve no constructive purpose to "e-mail the Pioneer guys who wouldn't help". First of all, they're just robots who are given instructions by some out of touch with reality exec at the company! These "guys" could care less and I see no good reason to bring this matter to their attention, since it could have an adverse effect for Hkan and this entire community.

......a little preventative medicine is in order here (I'm sure Hkan would agree)!

nextoo

04-29-07, 01:08 AM

PioneerFaq has been around for awhile and is no secret. So there is no "cat to let out of the bag". It is a great site. Surprising that it was only recently discovered by this forum. I'm surprised it took so long.

PioneerFaq has been used as a resource over at Videohelp.com. I hate to admit this but after considering Pioneer last fall PioneerFaq was one of the reasons I decided against keeping a Pioneer 640. The HDD swap info looked too complicated. At least at the time. Service remotes, palm pilots, etc.

But don't worry. No reason to have to talk in whispers. :)

Seeker47

04-29-07, 02:51 PM

Keep in mind the DVDR recorder market only appears to be withering in North America, and DRM is a global issue to those who care. As I posted here (http://www.avsforum.com/avs-vb/showthread.php?p=10414722&&#post10414722) in another thread with links, Pioneer's 2007 European model lineup includes 14 models! (with up to 500Gb HDDs, external HDD port (!), HDMI etc etc.) Seems like they did continue development after all because the feature set does look like a natural progression from 2006 models (including MN bitrates etc) rather than something developed by Panasonic or another 3rd party.
Thanks, AC. I've bookmarked that thread and will look it over when I have more time . . . but that looks encouraging. We can't buy those here (probably, at least not with a usable warranty), likely can't use them here (? -- although I thought there were a couple int'l. models that could work here electrically and NTSC-wise ), and even if we could there would be real affordability issues. But I'm heartened to know they at least exist. So, let's hear it for the Japanese and Euro markets keeping the higher quality examples of this category alive !

Seeker47

04-29-07, 02:59 PM

I was only referring to the many, many e-mails and phone calls to try to get them to cooperate and mail out upgrade discs for this. It was ludocrous to expect all these customers to send their units in just for this simple upgrade! They are contradicting themselves by developing it and then (still) refusing to distribute it!

......I don't get the bizarre policies and attitudes they practice! :confused:
Depends which "They" you are referring to, at any given point. (Pioneer Japan is responsible for the decision to create the f/w upgrade, and seeing to it that it was done.) What you say here and in #396 applies to some Execs in the Pio N. Amer. company bureaucracy, about whom I agree that the unkind comments are justified. We have seen that those steering some of the other geographic divisions handled it much better.

BaltimoreStan

04-30-07, 07:07 PM

I am encouraged by all the positive reports here and the step-by-step detail. This is something I intend to follow up on shortly, at some more convenient time. Maybe I'm just overly cautious, but I would feel like that last 5 % of doubt was covered if there was some way to "bank" the stock firmware first (just in case, as a fallback) . . . or some file source for it.

I felt the same way, but after reading the positive experiences of others, particularly some long-timers like wabxjo (sp?), I decided to go for it. 12 MB seems rather large for a firmware *patch*; I'll bet it's a complete replacement firmware. If so, that's good -- if anything goes wrong you can just reload the disk.

I'm much in agreement with AC about the Pioneerfaq site. It is a tremendous resource for us, and HKan is a great guy. I strongly encourage anyone here to make a donation.

Excellent idea. I had already PMed Håkan to say thanks, but following your advice I went back to the site and made a donation via Paypal of 7 euro (almost $10 today at the exchange rate). For those who may not have it handy, the page address is

http://www.pioneerfaq.info/index.php?question=Firmwares

My own site http://oakroadsystems.com/ is also heavy on information (mostly math), and I also have a "donate" button. I know that almost any amount is welcome, but $10 is more than average so I think it would mean a great deal to HKan if quite a few of us donated $10 more even more. I picked $10 because I think I said earlier that's what I would have been willing to pay Pioneer to ship me the CD.

BaltimoreStan

04-30-07, 07:13 PM

If you go all the way back in these threads, we initially thought the odds were pretty slim that such a firmware patch would ever be forthcoming. That Pioneer did develop it for customers (no matter how unsatisfactory we regard its distribution process) tends to work against your argument. From this and other evidence, I would say Pioneer is more attentive to their customers desires than a number of their competitors.

Thanks, Seeker, for the reminder. I was one of the doubters who felt that Pioneer would not fix this issue. (I had had *very* bad experiences with Pioneer service with a 633 recorder, but I have to give them props for giving me a no-fuss refund on it more than six months after purchase.) And sure enough, they did come up with a fix. I figured eventually they'd decide that shipping all those recorders was silly and they'd post a firmware update, but I'll betcha Sean is right -- they know the update is out there, we're all happy now, and if anybody screws up they have deniability. :)

Compare Pioneer's handling of this minor issue with how Sony handled things a couple of years ago when the story broke that their CDs or DVDs installed rootkits on people's computers. I have to agree, Pioneer is not perfect in service but by comparison they look pretty good.

And while I'm handing out laurels, let's have a wreath to ACPewty for starting this thread and encouraging people to contact Pioneer about the problem in the first place.

wajo

04-30-07, 07:32 PM

12 MB seems rather large for a firmware *patch*; I'll bet it's a complete replacement firmware. If so, that's good -- if anything goes wrong you can just reload the disk.
I think you're right on this. In seeing the changes before and after the FW V6.20 update, it updates:

SYSCON: System-control computer software
TUFLCON: Tuner microcomputer
DRIVE: HDD
DEVICE: PRISM [?what's this, laser maybe?]
REGION: Region

That may be why Pioneer wanted to control the SW code contained in the update...it has instructions for all the major components and system ops???

luckylisp

04-30-07, 10:29 PM

This "fix" fixes an issue that doesn't really exist on the 531/533/633 series. On those recorders you schedule shows using the TVGOS software, and there's no way to configure a show title for a scheduled recording. So there's no title to transfer over to the HDD copy of the show once the recording is made.

True, although when I used to record on the fly a title did indeed transfer on to the hard drive, that no longer happens.

Sean Nelson

05-01-07, 12:03 AM

True, although when I used to record on the fly a title did indeed transfer on to the hard drive, that no longer happens.That title is taken from VBI data broadcasted by the station. It seems to be hit or miss whether the stations actually broadcast the information, and of course if they don't there's nothing the Pioneer unit can do about it...

sfgold

05-01-07, 02:51 PM

Did any of you print this out???????

http://img.photobucket.com/albums/v94/urlee/UpdatePio.jpg

I found it here (http://www.pioneer.eu/eur/brochures_compare.jsp?__P=15717) :)
Click on English and it DL's to Adobe Reader.

These directions differ from the ones that accompanied the FW update and I think they are for a different update, perhaps even for a different machine.

The process is as follows for the 6.20 update:

"Pioneer DVR-543-640 firmware (v6.20) installation procedure:1) Power unit on and open disc tray.2) Place the disk into the disc tray.3) Press and hold the "STOP REC" and the "PLAY" buttons (this refers to only those two buttons) on the front panel of the unit and the same time for several seconds. NOTE: The tray will close and re-open automatically within about 30 seconds.4) Remove the disk.NOTE: At this point, the download will initiate. It will run for several minutes. When complete, the tray will close automatically."

As Wabjxo reported above "It reads LOAD for 20-30 sec., then the tray opens. You remove the disc and the display shows "DOWNLOAD-2," then "DOWNLOAD-3," then "DOWNLOAD-4," then shows "DOWNLO 999" with quick countdown to 0. (The "999" may be some other # in the 900 range when it starts...countdown starts quickly.)"

Urlee

05-01-07, 03:47 PM

These directions differ from the ones that accompanied the FW update and I think they are for a different update, perhaps even for a different machine.

OK, Sorry about that. It must be for the other one I DL'd that was the wrong one. I shall delete it so I do not confuse everybody..

Urlee

wajo

05-01-07, 04:00 PM

OK, Sorry about that. It must be for the other one I DL'd that was the wrong one. I shall delete it so I do not confuse everybody..

Urlee
The pic you posted is for the EU 640...different only in that the two-button start is not used.

Seeker47

05-02-07, 12:02 AM

I think you're right on this. In seeing the changes before and after the FW V6.20 update, it updates:

SYSCON: System-control computer software
TUFLCON: Tuner microcomputer
DRIVE: HDD
DEVICE: PRISM [?what's this, laser maybe?]
REGION: Region

That may be why Pioneer wanted to control the SW code contained in the update...it has instructions for all the major components and system ops???
I would really be curious to find out a lot more inside detail on what each of those items mean, and what changes were made. (Well, Region seems self-evident, but why would anything have changed there ?) I'm betting users who have already done the upgrade will tell me there is no difference in the behavior of FF / Rev., for Preview, Edits, etc. It is very smooth motion from one speed to another on my 520, but blurred and jumpy on the 640. It would be nice if firmware could change that, but I doubt this is possible.

5/5 Update: Ooops, my bad ! I just figured out that "Seamless Playback" was never enabled on my 640. (Again, you can blame the extremely blurry text / control screens from the DVDR -- at least with this particular TV.) Once that was set, the jumpy, smeared FF / Rev. scanning for edits seems to have gone away.

wajo

05-02-07, 01:07 AM

I would really be curious to find out a lot more inside detail on what each of those items mean, and what changes were made. (Well, Region seems self-evident, but why would anything have changed there ?) I'm betting users who have already done the upgrade will tell me there is no difference in the behavior of FF / Rev., for Preview, Edits, etc. It is very smooth motion from one speed to another on my 520, but blurred and jumpy on the 640. It would be nice if firmware could change that, but I doubt this is possible.
Have you installed the FW upgrade yet?

(For "Region" the US V6.20 update prob. sets the disc ops for Region 1. I suppose if you accidentally installed the FW update for the EU 640, which is available from Pioneer ONLINE!, it would have disc ops for Region 2...or as Hkan said, it just might kill a US 640!)

Urlee

05-02-07, 10:51 AM

It should have a filename of "SR06A620.MEM" and an unzipped file size of 12,482 KB.

So far so good Wabjxo? :)

http://img.photobucket.com/albums/v94/urlee/Extracted.jpg

I have Nero Startsmart set to 32x speed. Goes down to 8x in the drop down list.
Should I change speed to 8x?
Don't know anything about ISO on that one.

I have a Nero on my Win98 that has ISO but never knew what it was or what to do with it??

I burned at 32x disc-at-once mode. Can do another if you think I should have chosen 8x?
http://img.photobucket.com/albums/v94/urlee/FilesonCD.jpg

Next:
Now to see if it works??????????????

Urlee

http://img.photobucket.com/albums/v94/urlee/MaxellProCD-R.jpg

wajo

05-02-07, 12:45 PM

rgazzara

05-02-07, 12:48 PM

To burn the firmware update onto CD, I just used Windows XP's "send to" command from the menu seen after right clicking on the firmware file. I "sent" the file to the burner, which then indicated that the file was ready to burn. I placed a blank CD-R into the burner, and told it to burn away. The firmware update ran perfectly on my 640, with changes in the firmware versions noted by others. No special software was required.

I titled a timer recording last night before bed, but I haven't has a chance to check that the title was carried over to the recorded program list.

Added in edit: Checked last night and the pre-entered title was carried over to the disk navigator list -- I am happy. Too bad it took someone outside the Pioneer organization to get this update for us -- shame on Pioneer (but then, they did create the update... ;) )

Urlee

05-02-07, 01:04 PM

Urlee, I turned my burner down to 2X, so you should prob. burn at 8X which might make a more-perfect burn. Your burner is using the ISO 9660 file system, so all else looks like you're ready to update and live in peace and harmony.
I learned to live w/o the titles, but WOW is it nice to have titles again! It allowed me to switch to 8 titles at a time in Disc Nav since now I don't need the thumbnails to help ID them.

OK, Just to be safe, I shall do that.

Then when I stop shaking, I shall go the next round and hopefully join the rest of you in sitting back to enjoy being spoiled with what we were missing.

I sure LOVE that machine!!!!!!!! :) :) :) :)

One more question, I assume you all left your machine with the "BLUE" light? HDD? Not the orange DVD?

wajo

05-02-07, 04:39 PM

Urlee, yes blue button on. The 2-button press starts the proper update sequence and ops. It's so easy, once your done, you'll hit your head and say, "Pish-Tosh, B-gosh!"

equivocal

05-03-07, 12:36 AM

One more question, I assume you all left your machine with the "BLUE" light? HDD? Not the orange DVD?

I did the upgrade with the orange light lit. Just happened to be that way when it powered up.

As others have pointed out, it might take more than one attempt at pressing the buttons at the same time.

Urlee

05-03-07, 07:38 AM

As others have pointed out, it might take more than one attempt at pressing the buttons at the same time.

http://img.photobucket.com/albums/v94/urlee/FWbuttons.jpg

But------When do you let go? It was mentioned after the tray goes in.

Not after it comes out? :confused:

I don't want to "Kill" my precious toy!

Urlee

grocky

05-03-07, 08:02 AM

Urlee,

The proper sequence is "press and hold stop rec (#14) and while holding press play (#10). The tray will close. As soon as it closes, take your hands off the machine. Don't touch any buttons on the machine or remote. After it copies the files, the tray opens. Take the disc out but don't do anything else. The tray will close eventually. It will display various messages as others have noted. It may take up to 8 minutes. Leave it alone. You know when its done when it shuts itself off.

Urlee

05-03-07, 10:09 AM

Urlee

05-03-07, 12:23 PM

Thank you grocky,

That's the push I needed!

It took 4 minutes.
YAY! Now I know I am not dumber than an idiot!

I programed (timer) the last 15 minutes of a movie I didn't even know the name of and when the time was up, I turned on the DVR, went to look in Disc Nav., the name of the movie was there. I looked at the TV schedule and by golly it was right on!!!!!!!!

YIPPIE! :) :) :) :)

Version went from 6.15 to 6.20
Syscon:Release -259 to -487
Tuflcon: 485.000* to 527.000*
Drive: 1.04* to 1.07+

Who gets the hugs, kisses, and $$ here?
I know there is more than one and AC Pewty for sure for starting this post and don't forget AVS for this forum!!!!!!!!

ACPewty

05-03-07, 10:31 PM

Who gets the hugs, kisses, and $$ here?OK Urlee, most people have a Paypal account so that takes care of the $$, but how do we collect the hugs and kisses? ;)

(Glad it's working for you!)

wajo

05-04-07, 08:51 AM

Who gets the hugs, kisses, and $$ here?
I know there is more than one and AC Pewty for sure for starting this post and don't forget AVS for this forum!!!!!!!!
Don't forget the people who gave us the online FW update and saved us from sending our 640s across country:

Hkan for posting the FW on his website, pioneerfaq.info (http://pioneerfaq.info).

The "angel" who provided the FW to Hkan.

stevepella (http://www.avsforum.com/avs-vb/showthread.php?p=10388634&&#post10388634) for informing us a FW update was available online at pioneerfaq.info.

Urlee

05-04-07, 09:49 AM

OK Urlee, most people have a Paypal account so that takes care of the $$, but how do we collect the hugs and kisses? ;)

(Glad it's working for you!)

I am so sorry, I guess this will have to do for that???? :D

http://img.photobucket.com/albums/v94/urlee/HugLongArms.gif
http://img.photobucket.com/albums/v94/urlee/HugsLipssm.gif
http://img.photobucket.com/albums/v94/urlee/BunKissHearts.gif
http://img.photobucket.com/albums/v94/urlee/LipsPucker.jpg SMACK!

ACPewty

05-04-07, 11:02 AM

I am so sorry, I guess this will have to do for that????Wow, I'm sure that'll do everyone just fine...you've outdone yourself Urlee! Thanks back atcha.

Urlee

05-04-07, 03:42 PM

Wow, I'm sure that'll do everyone just fine...you've outdone yourself Urlee! Thanks back atcha.

No Problem! That is soooooo little for what I received.

You people are lucky I am here and not where I could hug you.
I would squeeze you so tight You would have to gasp for air!!!!

That is how grateful and happy I am. Bless you all!

Sincerely, Urlee

Guerette

05-05-07, 11:40 AM

To all involved, thanks so much. I wrote to Pioneer several times trying to get update - rejected each time and told to mail in my unit. Getting the update online was so helpful and the update itself was a quick easy fix.

Thanks again,
Herve

wssjr

05-07-07, 06:23 PM

Last year I decided to switch from VHS to DVD HD recorder and targeted the Pana 55 and the Pio 633. Threads in this forum featured RG and others praising the Pana and many others detailing serious problems with the Pio 633 (eg TVG).

Early this year, I revisited these threads to get the lowdown on the new Pio & Pana models and was horrified by everyones' perception that there would be no 2007 models! I called Panasonic and they confirmed that perception. I found very limited availability of the 55 for about $1000! I learned from these threads of the new and improved Pio 640. In late March I bought one from my local Stereophile / Home Theater store. Without these threads on this forum, this would not have been possible in the required compressed timeframe.

When I discovered the mal-engineered firmware, I found the 640 thread and with a week of part time sessions, slogged to the end. That led to this thread and Tips thread. This is basically a good machine made by I think a good company which has some confusing, schizophrenic ideas re management and public relations. The participants in this forum are providing invaluable assistance to users (me & you). Whether the Pio blockheads acknowledge it or not, you are probably the most significant single factor helping promote DVD HD recorders in general and the Pio 640 in particular because you help the users "over the bumps". Thank you again for what you have done and will continue to do.

I closely followed the chronicles of the PioneerFAQ-posted firmware upgrade. Does anyone know or have an opinion about the impact of installing firmware from this site on our one year warranty? In other words if I apply it and the version numbers match what the service center would apply, is there any method other than Pio service center records that would enable techs examining the machine say month 8 into the 1 year warranty to know they didn’t install the firmware and would that violate the warranty? This factor may be my key in deciding whether to install it now or wait till the warranty has expired

THANKS AGAIN --- WS

ACPewty

05-08-07, 12:05 AM

...Does anyone know or have an opinion about the impact of installing firmware from this site on our one year warranty? In other words if I apply it and the version numbers match what the service center would apply, is there any method other than Pio service center records that would enable techs examining the machine say month 8 into the 1 year warranty to know they didn’t install the firmware and would that violate the warranty?Hi WS... I seriously doubt Pioneer makes any effort to track who installed the firmware update since many are done by outside authorized service centers (which are probably not connected to Pioneer's internal database,) and a few in Canada have been done by end users with Pioneer Canada's permission. They must have internal records via work orders for updates done internally, but I don't see any point in tracking who installed the update especially considering the extra administration necessary.

Regardless, the firmware is obviously authored by Pioneer so I can't see how they could justify dishonoring the warranty through mere speculation that you installed the update yourself when others have done so with their consent. It isn't worth the bad PR even if there was some way they could prove you installed it...which there isn't. I would go ahead and install it without hesitation.

BaltimoreStan

05-08-07, 06:51 PM

The participants in this forum are providing invaluable assistance to users (me & you). Whether the Pio blockheads acknowledge it or not, you are probably the most significant single factor helping promote DVD HD recorders in general and the Pio 640 in particular because you help the users "over the bumps". Thank you again for what you have done and will continue to do.

Hear, hear! This forum was also a major factor in my decision to buy the Pioneer 640 rather than something else, after bad experiences with the 633. Seeing all the glowing comments *and* the obvious technical expertise made me feel willing to buy another Pioneer. Despite the hard-to-read on-screen menu, I'm glad I made the purchase.

Does anyone know or have an opinion about the impact of installing firmware from this site on our one year warranty?

I don't know, but I have an opinion. ;) It's Pioneer firmware, and we installed it through the same process Pioneer uses. If they even check the firmware version (which I doubt), I suppose they'll assume that an authorized service facility did it. Personally, I'm not losing any sleep over it.

Originally I thought I could live with setting up recordings and then later entering titles. But now that I've installed the update, it sure is nice to be able to enter the titles at the same time I set up the timed recording.

Stan

MrMike6by9

05-08-07, 08:21 PM

wajo

05-08-07, 09:13 PM

Has anyone seen any mentions of hosing of people their boxes doing these user performed updates? I have content on mine that I'd rather not lose if something goes wrong. It's mostly time-shifted material but I still have more content than free time. :D
So far, no problems.

I had lots of content on my HDD when I did mine. In fact, I first used a disc that had the wrong file on it...the uncompressed file...and it did no harm even tho the tray closed and it said LOAD. Eventually, nothing happened and no ill effects.

Now that I know this, you can prob. tell right away if the FW disc you use will work since the LOAD turns to DOWNLOAD fairly quickly. I let my first bad disc go for 15-20 minutes with LOAD on the display, afraid to stop it. Now, I would stop it after 1-2 minutes and check the file size, etc. and try again.

BaltimoreStan

05-09-07, 07:41 AM

Has anyone seen any mentions of hosing of people their boxes doing these user performed updates? I have content on mine that I'd rather not lose if something goes wrong. It's mostly time-shifted material but I still have more content than free time. :D

Lots of people have posted that they've had no problems; I'll bet lots more have done the update but had no problems.

When I say "no problems", I mean no bad efects on the recorder. A couple of people did have difficulty applying the update initially, but AFAIK they worked it out and got the update done.

There are no certainties in this vale of tears, but I think we have enough accumulated experience to judge that the update is safe.

MrMike6by9

05-09-07, 02:18 PM

Thanks. I'll give it a try this weekend. I made a firmware update disc last week before a vacation trip but didn't want to be rushed while working on my baby ... :D

Hkan

05-11-07, 12:28 PM

Firmware is located at: PioneerFAQ (http://www.pioneerfaq.info/index.php?question=Firmwares)

eddiekirstein

05-11-07, 11:08 PM

Pioneer, California got my 640H back to me 12 days after it was delivered to them. Seems like a long time for a 5 minute update. They didn't answer my emails so I was really getting worried, but now I can sleep soundly again.

BTW, they paid postage both ways since it was under warranty.

rennert

05-13-07, 12:33 AM

wajo

05-13-07, 12:41 AM

rennert

05-13-07, 01:03 AM

I'm really confused because I've seen reports (on this forum also) of people buying the 540h at Costco in Canada.

I just don't know if it has the same title naming issues as the 640 because I've seen no mention of a fix for it. :confused:

Sean Nelson

05-13-07, 01:16 AM

I'm thinking of purchasing a 540h from ebay (coming from Canada). (The 640s are just too expensive on ebay now... going for around $600)
I know some people have said the 540 is a European unit. Is that true? As far as I know it was sold in Canada also. Does anyone know if the 540 has the same title naming issue and, if so, if this 543/640 firmware upgrade will work on it? Has anyone tried it?My understanding is that the 540 is a special model sold through Costco (and possibly Walmart) here in Canada which lacks the DV input. As such, it would bear a similar relationship that the previous year's Walmart-only 531 model did to the generally available 533 and 633 machines.

If I recall correctly, HKan's website indicates that the firmware isn't interchangeable between those last-year models, so without some fairly authoritative indication to the contrary I'd imagine that the 640 patch probably wouldn't apply to the 540.

rennert

05-13-07, 01:24 AM

My understanding is that the 540 is a special model sold through Costco (and possibly Walmart) here in Canada which lacks the DV input. As such, it would bear a similar relationship that the previous year's Walmart-only 531 model did to the generally available 533 and 633 machines.

If I recall correctly, HKan's website indicates that the firmware isn't interchangeable between those last-year models, so without some fairly authoritative indication to the contrary I'd imagine that the 640 patch probably wouldn't apply to the 540.

Sorry to be dense but it's late and my mind's a little foggy. ;)
So are you saying the Costco 540 would be similar to the 533/633?
Does that mean it doesn't have the title naming issue so a patch isn't needed or that it does/might have the issue but the 640 patch wouldn't apply?

Thanks again for the help and sorry for being dense. :D

ACPewty

05-13-07, 01:53 AM

Sorry to be dense but it's late and my mind's a little foggy. ;)
So are you saying the Costco 540 would be similar to the 533/633?
Does that mean it doesn't have the title naming issue so a patch isn't needed or that it does/might have the issue but the 640 patch wouldn't apply?

Thanks again for the help and sorry for being dense. :DNo, the 540, 543 and 640 are all 2006 models. Same user manual for all three. (The 531, 533 and 633 were 2005 models.) Sean's close but none of the 2006 models have a DV input. The only difference between the 540 and 543 is the 540 has no USB ports.

The firmware may be the same in the 540, and there's just code to detect if USB ports are present or not, but I would want to check with Pioneer first. If you find out for sure, please report back here.

EDIT: What is the current firmware version in your 640? Here's instructions (http://www.avsforum.com/avs-vb/showthread.php?p=10103696&&#post10103696) on how to check. (Replace the [9] button with the [Angle] button for more info.)

rennert

05-13-07, 02:15 AM

No, the 540, 543 and 640 are all 2006 models. Same user manual for all three. (The 531, 533 and 633 were 2005 models.) Sean's close but none of the 2006 models have a DV input. The only difference between the 540 and 543 is the 540 has no USB ports.

The firmware may be the same in the 540, and there's just code to detect if USB ports are present or not, but I would want to check with Pioneer first. If you find out for sure, please report back here.

EDIT: What is the current firmware version in your 640?

Thanks for clearing that up. I should have realized the 540 is in the same year/family as the 543 and 640 since I have the 640 and they're all featured on the cover of the manual. :D

I upgraded the firmware on my 640 a few days ago using the link posted here and it's now 6.20 (and the title issue is fixed. Yay!)

I'm just really confused as to whether I should take a leap of faith and buy this 540h. (As for why I'm buying it, I said it on a previous post but I'll mention it again in case anyone has any ideas. I want to get my parents a machine where they can 1)watch DVDs, 2)record to DVDs for things they want to save, 3) record to a hard drive for their weekly programs. A 640h might be overkill for them but I can't find anything else available that does all three and does them well (and I love my 640 and think it would work well for them). They have a TV with only one set of inputs, which is why I don't want to bother with a separate TIVO-like device in addition to a DVD player/recorder. If anyone has ANY ideas for this situation other than a really expensive 640 or risky 540, I'm all ears :D ).

Thanks again for all the help.

slprp1

05-13-07, 02:47 AM

I think this was asked before but not really answered:

I'm thinking of purchasing a 540h from ebay (coming from Canada). (The 640s are just too expensive on ebay now... going for around $600)
I know some people have said the 540 is a European unit. Is that true? As far as I know it was sold in Canada also. Does anyone know if the 540 has the same title naming issue and, if so, if this 543/640 firmware upgrade will work on it? Has anyone tried it?

1) You are taking a MAJOR risk on e-bay buying these units (whether from US or Canadian sources)! These sellers know that people are desperate for them and are exploiting that. You can easily get screwed by sellers that are misrepresenting the condition, etc. and you will still be paying a premium price!
2) These units (sold on e-bay or by non-Pioneer dealers) have NO US WARRANTY and may not be servicable in the US by anyone! They can become expensive paperweights......and they do eventually require servicing......don't mislead yourselves!
...... is it really worth the risk? :(

BTW, I have a friend that has a Pioneer 640 (original US model), purchased from an authorized Pioneer dealer (you will only get warranty coverage if it was purchased this way), still sealed in original box. He asked me to help him to sell it for him, as he has some unexpected medical expenses and needs the money. I am simply trying to help him out.
It is at a premium price but you will not find these at an authorized dealer anymore and the non-US models may have compatibility/feature issues and also come without a manufacturer's US warranty. Service and support is highly questionable with these units.
If anyone is interested, please send me a private message.
Thanks! :)

dvdiva

05-13-07, 07:28 AM

slprp1

05-13-07, 07:47 AM

Sean Nelson

05-13-07, 01:09 PM

Canadian models=NO US WARRANTY OR SUPPORT!For Americans, perhaps, but it kinda looks like dvdiva is one of them there Canucks, eh?

Seeker47

05-13-07, 03:06 PM

I just got a Costco Canada summer savings coupon book and it has a $60 off coupon for an upconverting (1080p) Pio 160G DVR/HDD (model # not listed) that is valid July 16-22. The picture on the coupon is different from the 640 series although the remote looks the same. Not sure how valid this is but if you are not desperately in need of a unit now and can wait a couple months; you may want to hold off and see if new models are available this summer.

We are already aware (or should be from the 'Getting Scarce' thread here) that there seem to be some ongoing models for the European and Japanese markets -- pricier models, with features well beyond those seen in the 640. But I had thought that Pioneer had washed its hands of anything further in DVDRs for the N. American market. Either there is some distinction being drawn as between what may be made available for the U.S. and the Canadian markets, or perhaps you are looking at a misprint of some kind ?

ACPewty

05-14-07, 12:10 AM

...But I had thought that Pioneer had washed its hands of anything further in DVDRs for the N. American market. Either there is some distinction being drawn as between what may be made available for the U.S. and the Canadian markets, or perhaps you are looking at a misprint of some kind ?I can't find the original post which discussed Pioneer's losses in the DVDR market and the decision to discontinue sales, but didn't it just refer to the US market? Maybe we just assumed it meant all of North America but actually it was just the US?

Maybe there is really something to the Tivo law suit theory and Pioneer has decided to play it safe and avoid the US market, but not Canada because Tivo holds a US patent and you can't even buy a Tivo in Canada?? Seems to me I remember thinking "I hope we Canadians don't fall under that umbrella" when I read the article.

Rodney9

05-14-07, 02:55 AM

I guess I do not have to update my new (purchased last Thursday) DVR-540H-s it's version is 7.30.

BaltimoreStan

05-15-07, 03:11 AM

I guess I do not have to update my new (purchased last Thursday) DVR-540H-s it's version is 7.30.

That would argue pretty strongly for Sean's theory that the 540s have different firmware from the 640s. The latest firmware for the 640, as far as we all know, is 6.20. I think if 7.30 firmware applied to the 640 we'd have heard some mention of it. If model 540 firmware doesn't apply to the 640 then presumably model 640 firmware doesn't apply to the 540.

BaltimoreStan

05-15-07, 03:18 AM

ACPewty

05-15-07, 10:07 AM

I've been under the impression all along that the firmware update was strictly for retaining, after the recording is made, the title that the user sets up when scheduling the recording. I've even posted as much, I think.

Well, either it's a funny coincidence or there's more to it than that.

I applied the update a week or so ago, and since then evey time I scheduled a movie to record I set the title. But I haven't bothered to set titles for network programs, which quickly get watched and erased. I've noticed over the past few days that after the recordings were made, several network programs have had titles show up in Disc Navigator. They never did before. So either Time Warner has started embedding the title information in programs in a new form, or else it was always there but the Pioneer 640 is now picking it up as a result of the firmware update.Yes, the update nicely addressed both issues described in the original post of this thread. After installing v6.20 in addition to carrying forward pre-defined timer event titles, the 640 will not only pick up titles from manual recordings, (as it did before the firmware update,) but it will also pick up titles from timer recordings if a title is broadcast. (Sometimes no title is broadcast, so it can be hit and miss.)

equinoxman

05-15-07, 04:01 PM

I guess I do not have to update my new (purchased last Thursday) DVR-540H-s it's version is 7.30.
you must remember you have a 540 made over seas with a different region code. the 540 made in Canada is for region 1 and has an 80 gig hdd.

equinoxman

05-15-07, 04:22 PM

Claytonian

05-17-07, 12:30 PM

wajo

05-17-07, 01:02 PM

Like most of us who own the 640H-S, I have been waiting for a firmware update to fix the title issue. I was overjoyed to see the download available so I instantly downloaded it and installed it. I had no problems and it went as it should. I verified that my unit is now 6.20.

However, I recorded some shows last night and none of them had a title pulled in. I was bummed! Does anyone know what the problem might be?

I have digital cable, but I generally bypass the box and just record the analog signal that I have split to the DVR. I assumed the title would be embedded with or without the cable box. Am I wrong and is that the problem?

Any ideas? Thanks in advance for your time!
Some shows have titles imbedded in the signal, but many don't. They come from either the Network/producer or the station...(station prob. just passes on what it receives).

I tested three consecutive primetime shows on Friday eve. and the 1st and 3rd shows had broadcast titles, the 2nd didn't.

I also noticed that most daytime shows don't have titles, and some networks almost always have titles (CSPAN, ESPN, CNN, HLN, etc.).

If you don't set a title in the Timer Rec menu, your success will be mixed.

P.S. An easy way to get a sense of which shows have/don't have titles is to watch live TV, press the Display button twice to get the blue Display overlay, then surf channels. If a show has a broadcast title, it will pop up (very quickly) at the bottom of the blue overlay, either before the normal info in that screen or after. It "blips" up and immediately goes away, so allow a sec or so.

Seeker47

05-17-07, 01:44 PM

I have digital cable, but I generally bypass the box and just record the analog signal that I have split to the DVR. I assumed the title would be embedded with or without the cable box. Am I wrong and is that the problem?!
I don't know for sure, but was under the impression that the signal embed (when present) was something you got via your cable or sat box, rather than from OTA.

ACPewty

05-17-07, 02:11 PM

The program titles (when included) are indeed broadcast at the source, so I believe you can get them via OTA as well, but some cable/sat receivers don't pass it through. I have 2 different model satellite receivers from the same provider (Canada's Star Choice.) The older model passes the titles fine, but the newer HD receiver does not. :( Still waiting for a fix on that.

Here's wiki info on Extended Data Services (http://en.wikipedia.org/wiki/XDS) which I believe is the technology used to transmit program titles, closed captioning, date/time etc from the source. It's analog technology that also works when the analog NTSC signal is converted to digital (eg for digital satellite or cable) and then back to analog for use by your DVDR. It remains to be seen if we will still get broadcast titles on purely digital transmissions, but I doubt it unless the titles are broadcast digitally and then your digital receiver converts the titles to analog for you.

Seeker47

05-26-07, 03:15 PM

Wabjxo,
On 5/1, you asked me:
Have you installed the FW upgrade yet?
The answer would have been "Not Yet." I was finally ready to do it now, but it may be a good thing that I waited.
On 4/26, you replied to Urlee:
The one on the right should be it (4725 KB). It should have a filename of "SR06A620.MEM" and an unzipped file size of 12,482 KB.
I knew that I wanted to do three things first, before applying the FW upgrade: Print Out the step by step descriptions from this thread, to be sure I didn't miss anything; Record the Before FW levels info for my records, because it won't be there afterwards; Double Check what the FW file is supposed to look like, before that disk goes in. And that last one may be the rub. Here's what I have on the CD:

04/25/2007 06:53a 12,781,568 SR06A620.MEM
1 File(s) 12,781,568 bytes
0 Dir(s) 0 bytes free

That IS UnZipped, but it doesn't match the numbers you quoted. So, since I've waited this long, I'm going to wait a bit longer until I can get some clarification on this. Even with the correct file, I'd feel better having a verifiable MD5 # or something for it.

Hkan

05-26-07, 04:17 PM

MD5
SR06A620.MEM = D61F4412AEBEBA9F27C623D9BFE71C2E
Pioneer_DRV-543-640_V620.zip = 2A6DEA1B29120A478BE926E337228BA9

SR06A620.MEM = 12372 kb (in Windows explorer) = 12 781 568 byte

wajo

05-26-07, 05:41 PM

I knew that I wanted to do three things first, before applying the FW upgrade: Print Out the step by step descriptions from this thread, to be sure I didn't miss anything; Record the Before FW levels info for my records, because it won't be there afterwards; Double Check what the FW file is supposed to look like, before that disk goes in. And that last one may be the rub. Here's what I have on the CD:

04/25/2007 06:53a 12,781,568 SR06A620.MEM
1 File(s) 12,781,568 bytes
0 Dir(s) 0 bytes free

That IS UnZipped, but it doesn't match the numbers you quoted. So, since I've waited this long, I'm going to wait a bit longer until I can get some clarification on this. Even with the correct file, I'd feel better having a verifiable MD5 # or something for it.
Hkan provided MD5 info above, but I don't know what it means. He notes 12,372 KB as file size for Windows.

My CD has this file info for the unzipped file:

SR06A620.MEM 12,482 KB MEM File 4/25/07 6:53 am

Everything on your CD looks right except the file size, but Hkan's info suggests [U]your[/] file size is correct?

I don't know what to make of the diff. file sizes and not sure it matters.

Sean Nelson

05-26-07, 06:01 PM

I'm going to wait a bit longer until I can get some clarification on this.As Hkan noted above, your file size is correct. Unfortunately there's a lot of confusion with file sizes because Windows Explorer reports them is "binary" K and M bytes (ie, 1KB = 1024 bytes and 1MB = 1,048,576 bytes). If you right-click on the file in Explorer and select "Properties" it will report the exact number of bytes in decimal, which matches the size you reported.

[Edit] - "Han" -> "Hkan", whoops!

wajo

05-26-07, 06:46 PM

As Han noted above, your file size is correct. Unfortunately there's a lot of confusion with file sizes because Windows Explorer reports them is "binary" K and M bytes (ie, 1KB = 1024 bytes and 1MB = 1,048,576 bytes). If you right-click on the file in Explorer and select "Properties" it will report the exact number of bytes in decimal, which matches the size you reported.
Sean's right. Right-clicking my file on CD shows "12,781,568 bytes"...looks as if you're good to go!

Seeker47

05-26-07, 09:02 PM

As Han noted above, your file size is correct. Unfortunately there's a lot of confusion with file sizes because Windows Explorer reports them is "binary" K and M bytes (ie, 1KB = 1024 bytes and 1MB = 1,048,576 bytes). If you right-click on the file in Explorer and select "Properties" it will report the exact number of bytes in decimal, which matches the size you reported.

Thanks very much, guys. (And especially to HKan !)
Decimal, Hex, Binary math . . . now where did I leave the aspirin ?
Anyway, the MD5 is like a digital fingerprint. If that checks out, case closed. Will report here how it goes.

Sean Nelson

05-27-07, 01:37 AM

I just picked up a second 640 on sale (at Future Shop here in Vancouver) and applied the firmware upgrade to it. Worked perfectly. I haven't tried a scheduled recording yet, that will happen tomorrow.

Thanks to all who've pursued this and made it possible. That means you, ACP, and HKan!

Hkan

05-27-07, 02:23 AM

No worries, just glad I could be of some assistance, but I'm sorry for my poor explanation of the file system sizing, but thanks to Sean it all worked out good in the end.
I also added the MD5 signature to the page where the firmware is located.

Brand

05-27-07, 08:40 PM

do you have to burn it 2x speed? I just updated my dvr-540 and now auto chapter feature doesn't work

BaltimoreStan

05-28-07, 07:13 AM

do you have to burn it 2x speed? I just updated my dvr-540 and now auto chapter feature doesn't work

Speaking from my own experience, 2x speed is not critical. I had a choice of 1x and 4x in my CD burning software. I can't remember which I chose. But I did do a verify after burning. If the verify passes, the file on CD is byte-for-byte identical to the original, so the burning speed is irrelevant.

When you say "auto chapter doesn't work", can you tell us a bit more? Remember that auto chaptering is only for recordings to DVD in Video mode, not VR mode DVD recordings and not HDD recordings in either mode.

source: User manual, page 115. Doanloadable at
http://www.pioneerelectronics.com/vgn/images/portal/cit_11221/310077353DVR640HSOperatingInstructions.pdf

Perhaps the firmware update simply changed your auto-chapter setting to Off? Check that first, and if so simply set it back to your preference. (I think there's been talk that a few settings do revert to factory defaults after the firnware update, so it wouldn't hurt to go through the menus and make sure things are to your liking.)

Brand

05-28-07, 06:52 PM

Speaking from my own experience, 2x speed is not critical. I had a choice of 1x and 4x in my CD burning software. I can't remember which I chose. But I did do a verify after burning. If the verify passes, the file on CD is byte-for-byte identical to the original, so the burning speed is irrelevant.

When you say "auto chapter doesn't work", can you tell us a bit more? Remember that auto chaptering is only for recordings to DVD in Video mode, not VR mode DVD recordings and not HDD recordings in either mode.

source: User manual, page 115. Doanloadable at
http://www.pioneerelectronics.com/vgn/images/portal/cit_11221/310077353DVR640HSOperatingInstructions.pdf

Perhaps the firmware update simply changed your auto-chapter setting to Off? Check that first, and if so simply set it back to your preference. (I think there's been talk that a few settings do revert to factory defaults after the firnware update, so it wouldn't hurt to go through the menus and make sure things are to your liking.)
hmm I am sure it was working in video mode on HDD recording before the upgrade. I checked all settings are correct and even tried to reset the recorder but couldn't get it to work for HDD recording.

you're right. I didn't know pausing recording inserts chapter marks

matrix99989

05-30-07, 03:13 AM

Bought the last "sealed" 640 in Edmonton today from Future Shop - it actually looked like it was repack of some sort from the BestBuy (owns Future Shop) distro center. Had proper packing tape, then a second layer with a Best Buy West Distro center sticker across the box seal. Had the clerk open it and it was mint packaging all round...but interesting none the less.

There are only three remaining units (all open box/display) in Edmonton. One at each regional Edmonton location, except for downtown which has none. At $349 less 10% for open box it's a heck of a deal...

If you are looking to use the web, you have to view the current flyer. Then on page 4 click on the sale unit, then select your stores to check stock. Just searching or looking won't even yield a hit. I bought mine on-line with store pickup and had the price adjusted to the flyer price.

This is my second unit. I also have the 543 which I got open box + sale for $269.

Anyhoooo that's my story and I'm sticking to it.

Kev

JohnN

05-30-07, 11:45 AM

There are only three remaining units (all open box/display) in Edmonton. One at each regional Edmonton location, except for downtown which has none. At $349 less 10% for open box it's a heck of a deal...

.......

This is my second unit. I also have the 543 which I got open box + sale for $269.

Anyhoooo that's my story and I'm sticking to it.

Kev

Kev,

I think you got a great deal on both buys.

I passed on a 543 here in Toronto(Scarborough actually) in April because the best they would do on an open box WITHOUT A REMOTE was $329. The 2 open box 640's I did buy (1 at Future Shop mid April and the other at Best Buy early May)were $399 each.

As I said in a previous post there have been no Pioneer recorders in the sales flyers for this area since last fall. The stores I checked with late March/early April said they would not be receiving any new stock of these items, and it appears that they(both Future Shop and Best Buy) have been selling out floor stock since the first of the year.

I would be curious to know the manufacture date of your 640.

matrix99989

06-01-07, 11:55 AM

JohnN

06-01-07, 12:26 PM

John N.,

I haven't taken a look yet, but the BestBuy distro sticker is from March 30. I expect that was the final shipment from the warehouse to floor stock. Our Best Buys here haven't had floor stock since last December...

Kev

Kev,

The manufacture date is on the back panel located directly behind the front panel power button location. The serial number is right below the manufacture date.

I am just curious when Pioneer actually stopped manufacturing the North American version of the 640.

matrix99989

06-05-07, 01:56 AM

Kev,

The manufacture date is on the back panel located directly behind the front panel power button location. The serial number is right below the manufacture date.

I am just curious when Pioneer actually stopped manufacturing the North American version of the 640.

Manufacture date was Sept 2006....seems consistent with what has been reported here and in other threads. The firmware was .19...did the upgrade to .20 today. Now just need to scare up a universal remote that can handle my 543 and 640 in the same room ;-)

baskerville

06-05-07, 06:14 PM

Ranjeevenator

06-06-07, 02:01 AM

While on the subject of Pioneer HDD DVD players / recorders - does anybody know how to get one to connect to their laptop / notebook to simply show up as an external mass storage device? I want to simply be able to drag and drop music and videos to the dvd players hdd but it keeps coming up on my laptop as a camera? Must be the Pictbridge connectivity. :rolleyes:

Seeker47

06-09-07, 03:43 AM

5/1: Have you installed the FW upgrade yet?
Pleased to report that I finally did. Travel and various other things delayed my getting to this sooner. But it went smooth and easy, on the first try. A quick test of Timer Recording, and of choosing a particular title for a programmed recording, were both positive. Score a Big One for the team ! All the advance "How To" reports here paved the way, for sure, but the ease of the procedure makes Pioneer USA's official posture on this seem ridiculous. Round trip shipment to a regional service depot, exposing it to loss or damage in transit, plus being without the unit for a month: C'mon, you gotta be kidding !

One thing I was not able to get was an exact record of the before & after firmware report. It seemed like too much of a chore to disconnect, swap, and reconnect two setups, twice, so I just squinted at the blurry, indistinct readout and jotted down my best guess. I'll post what I wrote down below. This 640 shows a manufacture date of July 2006. If anyone has the same build date and knows the real readout for a certainty, please let me know.

[Sorry, this did not format column-wise, as I had intended, but hopefully you can sort it out.]

Before: After:
==== ====

Ver. 6.10 or 6.13 Version 6.20

SYSCON RELEASE ___063 (?) SYSCON REL. 407 or 497 (?)

TUFLCON 527.000 {unchanged}

DRIVE: 1.05 DRIVE: 1.07+
{might be some other symbol,
not a plus}

DEVICE: E24-FE 1.2 or
624-FE 1.2 or
E2A-FE 1.2 or {same as Before}
B29-FE 1.2 or
B?9-FE 1.2

REGION=1 {same}

Some characters, such as a 2 or a 7, are clear enough in these readouts onscreen, but many others -- as in the case of "DEVICE" -- are really up for grabs. I'm just curious.

BaltimoreStan and I have posted on this poor readability a few times already. Some kind of settings fix was discussed, but I think it was a setting for some TVs, not on the Pioneer. If so, it won't help with a TV this old that does not have those sharpness settings options.

Anyway, thanks again to all who shared their experiences and advice here, and most especially to HKan for the essential ingredient !

Urlee

06-09-07, 07:16 AM

5/1:
If anyone has the same build date and knows the real readout for a certainty, please let me know.

Before: After:
==== ====

Ver. 6.10 or 6.13 Version 6.20

SYSCON RELEASE ___063 (?) SYSCON REL. 407 or 497 (?)

TUFLCON 527.000 {unchanged}

DRIVE: 1.05 DRIVE: 1.07+
{might be some other symbol,
not a plus}

DEVICE: E24-FE 1.2 or
624-FE 1.2 or
E2A-FE 1.2 or {same as Before}
B29-FE 1.2 or
B?9-FE 1.2

REGION=1 {same}

Mine:
Version went from 6.15 to 6.20
Syscon:Release -259 to -487
Tuflcon: 485.000* to 527.000*
Drive: 1.04* to 1.07+

Urlee

jollyrob

06-09-07, 12:23 PM

John N.,

I haven't taken a look yet, but the BestBuy distro sticker is from March 30. I expect that was the final shipment from the warehouse to floor stock. Our Best Buys here haven't had floor stock since last December...

Kev

I wandered into my local Best Buy (Heartland in Mississauga) yesterday just to see what's new and they had two models of PIO DVD recorder on the shelf. One model was a DVR-550h-K (160 GB) and the other was a DVR-650h-K (250 GB). There was no open stock and no posted pricing but according to bestbuy.ca the 550 is $470 (Cdn) and the 650 is not listed.

The pictue on the box looks like the same front panel as the 640 but it's black.

......Rob

bykm

06-12-07, 10:01 PM

I went into Best Buy today at Cambie and 7th (Vancouver), trying to see if they still have the marked down DVR-640H. I saw they still have that on shelf selling for $299.99. At the same time they displayed one DVR-650H-K in the same dept. To my pleasant surprise, I noticed a small paper card about 4.5" by 3.5" displayed close to the new unit, titled "AD CORRECTION". They announced in their current flyer, they advertised for a Philips 160GB DVD HDD recorder selling for $349.99, which was an error as they haven't got the actual model for sale. Instead they now offer the 250GB Pioneer DVR-650H-K DVD HDD recorder at the same offered price of $349.99, a saving of $200.

Wow, I immediately picked up one unit, checked out and took it to my car, phoned my daughter about the deal, then went back in to Best Buy and tooked another box.

Folks, if you are looking for the 2006 DVR-640H, then this is a super deal that you can get a 2007 250GB DVR-650H-K at an incredible price of $349.99. Don't pass that on. On the small notice, it says the offer is good until 14th June. Go check your local Best Buy.