My cousin has a bad tuner in his UTV. I am giving him a couple of my old UTV's without cards. Do we have to talk to a CSR or does the automated 722 trick work to remarry card to new receiver.

Edited for correct code (722)

What is the "automated 726 trick"?

It is likely that your cousin will need to have DTV activate an access card to the replacement UTVs (most likely a new one they will send you).

They might ask for a $20 new access card fee... but if you ask nicely but firmly they usually will waive it...

Interested in off loading any more of your UTVs let me know. Could use a replacement soon.

On non RID receivers you can put the card into another non RID box and call customer service and enter the on screen code (722) and the automated system will send out a remarry signal. Just was not sure if it still works, or if it ever did on UTVs.

Edited for correct code (722)

Interesting.

Don't think it would hurt to try... before talking to DTV directly.

Let us know. I'm in a similar situation. The DTV CSRs told me it was no longer possible to activate UTV receivers when I recently tried to switch from a 30 hr unit to a 80 hr unit.

He will pick up a new hd for it this week. I'll let you know if it works.

Just a little update. This is a thread over at TCF about doing this with non RID Directivos
http://www.tivocommunity.com/tivo-vb/showthread.php?t=278728
I guess the 3 digit error # is 722

GREAT NEWS....it works

1. Put a new 120gb in my old box. (after re-imaging)
2. Put the subscribed card from his crippled box into my old box.
3. Called D* on his phone, said "seven twenty two" at the voice prompt
4. card married to new receiver within 15 seconds.

so we know that this works taking a subbed card from a non-rid receiver and transferring to another non-rid receiver.

Will this work rid to non-rid or non-rid to rid...... we will see.
:)

just to add... this is much better then having to give up UTV or have a new 2 year commitment

Now THIS is a good piece of info, thanks DC :cool: I have one with a dead tuner and I'm about to get another box with 2 good tuners. This will make life much easier.

kazak

Certainly is good to know.

Haven't talked to DTV in a while... but it certainly sounds like this might help some UTVers avoid having to get replacement Access Cards (and deal with FEES) OR having to spend hours on the line with DTV to swap cards and end up waiting a day or two for a new one in the mail...

More UTV DVR uptime and customer enjoyment. A win/win for DTV and UTV owner.

I'd be interested in knowing if a person's Online Account Profile properly "remarries" the access card and updates IRD info on the site. Plus, if there are any "hidden" fees after the fact. A Marriage Tax if you will. :)

Certainly is good to know.

Haven't talked to DTV in a while... but it certainly sounds like this might help some UTVers avoid having to get replacement Access Cards (and deal with FEES) OR having to spend hours on the line with DTV to swap cards and end up waiting a day or two for a new one in the mail...

More UTV DVR uptime and customer enjoyment. A win/win for DTV and UTV owner.

I'd be interested in knowing if a person's Online Account Profile properly "remarries" the access card and updates IRD info on the site. Plus, if there are any "hidden" fees after the fact. A Marriage Tax if you will. :)

In all of my research, I have yet to find a single person who has been charged, or had a problem doing this. I will see if my cousin has an online account with D* and check for problems. I doubt there will be a problem because D* tracks receivers by cam ids....not rid, so I think the non-rid married cards are "free range". :D

On non RID receivers you can put the card into another non RID box and call customer service and enter the on screen code (722) and the automated system will send out a remarry signal. Just was not sure if it still works, or if it ever did on UTVs.

Edited for correct code (722)

What if you have multiple units?


bob

On non RID receivers you can put the card into another non RID box and call customer service and enter the on screen code (722) and the automated system will send out a remarry signal. Just was not sure if it still works, or if it ever did on UTVs.

Edited for correct code (722)

What is rid or non?

bob

What if you have multiple units?


bob
I dont understand what your asking, please clarify.

RID= Receiver ID

What if you have 2 UTV's on 1 account? Will they remarry/reset all the units in the house?

bob

What if you have 2 UTV's on 1 account? Will they remarry/reset all the units in the house?

bob
It should. D* doesn't ask what receiver you are calling about when you call and say 722.

It works

shhhhhhhhhhhhhh :)


bob

Will this work rid to non-rid or non-rid to rid...... we will see.
:)
I used an RID card married to a RID DTivo on a UTV. I don't know if the automated phone trick would work for this. I called, and it only took a few seconds. So, DTV can unmarry a card via the stream, which is not really too much of a surprise, is it?

So we have,

Non-RID to Non-RID =good
RID to NON-RID =good
RID to RID =?
NON-RID to RID =?

Anyone want to try with the two unknowns?

so, when I last replaced a failed utv (1 tuner bad) with a spare, I had to call and they asked for things like serial number, etc. So, does this mean dtv doesn't know what you are running?

and I'm confused about this RID thing, does the utv work with an RID or a non-RID or both or what?

so, when I last replaced a failed utv (1 tuner bad) with a spare, I had to call and they asked for things like serial number, etc. So, does this mean dtv doesn't know what you are running?

and I'm confused about this RID thing, does the utv work with an RID or a non-RID or both or what?

Old receivers have a serial # and the card (cam) id #. This was very insecure, as hackers found out how to clone both. D* then came out with a incrypted chip on the receiver called RID, or Receiver ID.

UTV's are non rid.

And we have another satisfied customer here:)
What a timesaver. Last night I imaged a drive and put it in a UTV some kind soul gave me. Plugged in my card from the old UTV, called DTV, said 722 to the robot and 15 sec. later the card was married to the new box.

Thanks DC! http://whatahoot.org/stuff/tiphat.gif


kazak

Is that all you have to do? Do you have to give a name? Account number?
No phone hook up?

The only info I can give out would be my card number. :cool:

I thought I would be SOL if my Sony gives out.

Is that all you have to do? Do you have to give a name? Account number?
No phone hook up?

The only info I can give out would be my card number. :cool:

I thought I would be SOL if my Sony gives out.

Well, I called from the phone number listed on my account and it recognised it and verified the street address. Then it asked what I wanted so I just said "extension 722" . It told me to tune to a channel that showed that message (I left it on channel 100) made some cool sounds and poof I was watching TV. Never spoke to a human. :cool:


kazak

Just so everyone understands the process.

Call from the phone listed on the account. The automated system will know what cards are on the account and re-mary them when you say "seven twenty two"
no interaction with csr's
no new 2 year commitment
no run around about needing a new card
no bs about not being able to sub UTV's anymore

Makes me wish i was running utv's still.....but MRV and HD converted me to the TIVO cult.

I finally got caught up with My Shows and tried the "722" update on the larger drive unit I received from a member (or former member) of this group awhile back. Just as you guys said, it worked immediately. I was on the phone with 2 or 3 DTV CSRs going round and round a couple of months ago with them telling me it would be impossible to swap receivers. I'm glad that I found this corner of the internet where at least someone knows what is going on.

Thanks guys!

Ok, I'm going to have to withdraw a little bit of my praise until I'm back at 100%. The guide on the new receiver is not updating. Last night (Sunday), I was able to see out through Monday evening but no further. I unplugged the unit and plugged it back in and hoped that by this morning the guide would be complete. Now it is late Monday afternoon and I am still not able to see information in the guide past this evening. If it doesn't fill itself in within another day or so, should I scrap the idea and go back to the old receiver? Any other fix-it-all secret codes I should be aware of?

Hey Redbird, you usually have to wait a day or two for the guide data to download. Are you still having problems?

Are all the tuners intact on that "new" setup?

As Don pointed out you do need to wait a few days for the Guide to give you up to 14 days of future programming. I'd say give the UTV Several days to get a FULL Guide.

You may notice that Locals will not update as far forward as the National Channels will.

Say for example you do a Day/Time search and you find a local channel without an updated guide. If you scroll down to a national channel you're more likely to see what is playing on that channel.

Up to 14 days is exactly correct. On the "old" Receivers it was common to see a few days maybe... With UTV and newer Receivers they can save that guide data as it comes down... but it is dependent on when the updates are in the stream and if the UTV catchs them.

I'm just guessing but I've noticed that during the weekends I don't seem to get updates for the "fringe" days... I typically need to wait until a Weekday before it updates.

Thanks for the suggestions DonCoolio and lgodave. I did give it another day then unplug it and went back to my old receiver. I was doing this in advance of an extended trip (just got back from India yesterday). Now I'll have to wait until I can catch up with all of the shows recorded while I was gone to try it again. That'll give me a goal to shoot for over the Christmas holiday!!

so if i decided to take my p-4 card out of my non rid upstairs and put it in my non rid receiver in the garage, call and 722 it. when I was done I could reverse and back upstairs with another 722? sounds like it's worth a shot

New info. See below.

The 722 trick is now available on DirecTVs website. Log into your account and then click on Customer Service on the left column then click on Troubleshooting. The Refresh Your Services option allows you to pick which access card to refresh. I haven't tried it to switch receivers but seems like it should work the same as 722. If anyone tries it please post.

I may need to try that... I have a "spare" UTV (with 1 tuner) that I'd like to test out... Don't want to deal with adding/replacing it to my account until I know it is stable.

Hopefully if I decide to get a "new" access card DTV will not have issues activating UTV DVR services to it.

It worked again. I have had a UTV for about four years and I bought another on eBay on the cheap. Both tuners work. I had a Samsung S300w with a card. Put the card in the UTV and did the Refresh Your Services thing. You can select which card to refresh.
Worked like a champ. By the time I got back upstairs to check, it was looking for the guide and playing a minute later.

!!!!!!!!!!!!!!!!!!!!!!!! Thanks - Works Great, Now I Have Two

Did the UTV Services enable too? I would think that might not enable unless DTV sent out a "refresh UTV Services" option too... :)

If I swap the card will it still update to 3.7 or do I have to update that myself

lgodave Did the UTV Services enable too?

Yes. Everything works as it should. Recording, Pause, ect.


TOJOEF If I swap the card will it still update to 3.7 or do I have to update that myself

It just activates the receiver. Nothing is changed. If you had 3.7 you will still have 3.7.

What I meant was I have a older UTV with 3.5 on it. It wont update to 3.7 in the stream with an old card. If I move a card from one of my recievers to the UTV will it update to 3.7 or do I have to do the Winhex upgrade

3.7 isn't in the stream. The only two ways to get it is download it over the phone line or the Winhex method.

Don,

I want to thank you for the 722 thing. It worked lika a charm. I can't even imagine what I would have done othere than to cantact D*. They would have probably charged me something. Again thanks.

Lowjones

Don,

I want to thank you for the 722 thing. It worked lika a charm. I can't even imagine what I would have done othere than to cantact D*. They would have probably charged me something. Again thanks.

Lowjones
You are welcome, but it was not my discovery, it was from some tivo forum (DDB or TCF), I just put my needs together with the knowledge of others to see if it worked with UTV.

On a side note, I have not used UTV in about 2 years. I have HD and SD directivos now. My neighbors use the Motorola 6416 with TWC, my parents have the Verizon Fios Motorola 6412??, and I still think that the UTV was one of the best DVR's ever.

The 722 trick is now available on DirecTVs website. Log into your account and then click on Customer Service on the left column then click on Troubleshooting. The Refresh Your Services option allows you to pick which access card to refresh. I haven't tried it to switch receivers but seems like it should work the same as 722. If anyone tries it please post.


Does anyone know if this trick is still available on-line - cant find troubleshooting - the site has been revamped since this post.

Thanks,

Z

Does anyone know if this trick is still available on-line - cant find troubleshooting - the site has been revamped since this post.

Thanks,

Z

Searching for 'troubleshooting' from the directv search box reveals this link:

http://www.directv.com/DTVAPP/global/secondaryIndex.jsp?assetId=1900005

Hi,

That above link gets you there directly... But if you log on to your DirecTV account and want to "find" your way... From the "Support" Menu at the bottom of the screen select Sound & Picture to get the various "error" codes list. There are several "errors" that a card "reset" is allowed.

Thanks guys,

I actually found it a couple hours after I posted by searching "troubleshooting".

I can confirm it works fine (at least for non-rid receivers - alot easier than calling in.

Z

I spent 2 hours on the phone with D* and was finally told I had to have a new card ($20) for my replacement UltimateTv.

I used the link in 44 above and had my new UltimateTv activated in 20 seconds.

THANKS!

Wow

Still getting "new" members to the UTV forum.

Welcome nrmnrm... hope this forum can continue being of use to you and other UTVers...