enough is enough. I just elected to make the move to MX-950. I'll take functional over pretty any day.

Anyone want to buy a gently used H1000!!! (LOL)

Jim, what are the options for a Z-Wave compatible remote?

The only other ZWave option right now is the Monster AVL300 as far as a home theater remote goes. Lutron also has a ZWave remote specifically for their lighting systems.

Sorry remoteshoppe, but I kind of called this. People are now turning on this remote and bailing big time. I am still hoping that Harmony actually cares about being in business, but my hope is fading. If this is the best they can do on their flagship remote, then they are going to be a low end solution for ever. We are now talking about months waiting for basic software fixes on this remote. Pathetic at best.

I certainly caution anyone looking to buy this remote right now to move on and pass it up. It will not control your system as you would like at the present time. For over $500 with the RF remote, you can buy a system that works well.

Cherokee- with all due respect I don't know why this is directed at me. If it's regarding my reply to the 25 pages of posts that was a comment on how large some of the AVS threads get and not directed at you at all. The fact is though that Logitech is selling hundreds of these controllers and even with 25+ pages of posts the forums here are not really representative of the total market.

When I review remotes I try to do so objectively and, IMO, the Harmony 1000 gets points for being:
1. The only touch screen under $500
2. The only touchscreen that requires no custom screen set-up - this is a negative for most but a positive for others
3. The only touch screen with the Harmony set-up method which is very intuitive and easier than most other options

Since I reviewed the Harmony 1000 I can tell you that I have honestly never had it crash like others have reported and I'm not using it with the wireless extender so perhaps that is saving me from some of the other issues.

The only other ZWave option right now is the Monster AVL300 as far as a home theater remote goes. Lutron also has a ZWave remote specifically for their lighting systems.



Cherokee- with all due respect I don't know why this is directed at me. If it's regarding my reply to the 25 pages of posts that was a comment on how large some of the AVS threads get and not directed at you at all. The fact is though that Logitech is selling hundreds of these controllers and even with 25+ pages of posts the forums here are not really representative of the total market.

When I review remotes I try to do so objectively and, IMO, the Harmony 1000 gets points for being:
1. The only touch screen under $500
2. The only touchscreen that requires no custom screen set-up - this is a negative for most but a positive for others
3. The only touch screen with the Harmony set-up method which is very intuitive and easier than most other options

Since I reviewed the Harmony 1000 I can tell you that I have honestly never had it crash like others have reported and I'm not using it with the wireless extender so perhaps that is saving me from some of the other issues.

Sorry for the calling you out by name, it had nothing to do with your review at all, which is for the most part accurate. I was simply responding to this comment "From what I hear the remote is still selling quite well. Maybe the 25 pages of posts covers everything." I instead have seen a very sharp turn in both the number of posts and the tone of the posts about this remote. People are fed up with the BS from Harmony. 2 hours waits with support, no updates etc. I have been very patient, but if you just follow my posts you will see my paitience has worn out. Lastly, I am using the RF extender, which together with the Z-wave IMHO are the only real reasons that this remote looked to be a good setup. Now with neither one working, it is a very expensive paper weight. I am just trying to save anyone else remotely, notice the pun, interested in this remote the time, money and headache of making the same mistake I made until Harmony actually fixes it.

The only other ZWave option right now is the Monster AVL300 as far as a home theater remote goes. Lutron also has a ZWave remote specifically for their lighting systems.


Hm, I have been googleing around and can't find much for the AVL300. Is it the same as an AVL300s? Whats the price on one? I may give me H890 to my brother and get na AVL300, if it works with Z-Wave...

I just cant believe ow long updates are taking to get this remote to even be usable. "Promised" firmware release dates come and go with no reason. How con one week they think its coming mid May, then the next week its July?!?!


I say everyone here who has this remote calls logitech over the next few days with the same message so they her how we feel.

"We demand a software update by the end of May a the latest, if this does not happen they we want our money back and will never buy Harmony again."

This was an interesting fat finger - "How con one week .." as that is exactly how I feel, as if I have been conned.

I would love to chime in and complain about the remote, but I'm still dealing with support over my extender. I haven't been able to set mine up yet.

Worst customer service hands down so far that I've had to deal with. I can't believe the shuffling around they have been putting me through. Exchange the broken product already!!!!!

Sorry for the calling you out by name, it had nothing to do with your review at all, which is for the most part accurate. I was simply responding to this comment "From what I hear the remote is still selling quite well. Maybe the 25 pages of posts covers everything." I instead have seen a very sharp turn in both the number of posts and the tone of the posts about this remote. People are fed up with the BS from Harmony. 2 hours waits with support, no updates etc. I have been very patient, but if you just follow my posts you will see my paitience has worn out. Lastly, I am using the RF extender, which together with the Z-wave IMHO are the only real reasons that this remote looked to be a good setup. Now with neither one working, it is a very expensive paper weight. I am just trying to save anyone else remotely, notice the pun, interested in this remote the time, money and headache of making the same mistake I made until Harmony actually fixes it.

That's the post that I thought you were referring to and my point wasn't that I thought this topic/thread was dead by any means. I was merely commenting on how long some of the AVS threads get.... and still going...

Shepp- The AVL 300 is available from Amazon but, like the Harmony remotes, you may want to wait for something new if you're looking for the Z-Wave support. The AVL300 worked well in my home with 2 ZWave modules but I don't think they have scene support yet either. This remote was basically built alongside the H890

And to think I gave up just after 3 or 4 hours... :eek:

Im having some strange problems with my Harmony 1000. Every now and then it will just drop the RF extender, and getting it to re sync is such a pain. it does this randomly around once every 2 weeks. And i have no idea why !? Another issue i am having wit this remote, is sometimes when i click volume up on the remote it will keep raising the volume on my receiver till it goes to the max !! i have no idea why it does this. Is anyone else having these same problems ? and are there any known fixes ? Thanks in advance /

:mad: I am a custom installer and have been using harmony since they firs came out with the 679. I stopped usin universal remote due to rf issues in chicago and started usint 890/890pro/1000 with incredible results. Last month, it all started. Calls would flood in with ir receivers dropping like flies. Harmonys server crashed making me repeat a 3 hour drive both ways to a customers because i could not update a remote. I am the only one in my company with a laptop wich means I am the only one who can services these. Being the owner, this has cost me lots of time and money which Harmony would never accept responsibility for. Fact of the matter is, when companies like this fail their loyal customers, the only bottom line hurt is the consumers/companies who use them. So far, I have upgraded lots of remotes to the dreaded universal remote series, and am looking to becoming an exclusiver RTI dealer. So, to make a long story short GOOD BYE HARMONY.... YOUR RELIABILITY IS AND WILL BE MISSED. :mad: FOR ALL OF THOSE CONSIDERING A HARMONY PURCHASE. DON'T DO IT.

Im having some strange problems with my Harmony 1000. Every now and then it will just drop the RF extender, and getting it to re sync is such a pain. it does this randomly around once every 2 weeks. And i have no idea why !? Another issue i am having wit this remote, is sometimes when i click volume up on the remote it will keep raising the volume on my receiver till it goes to the max !! i have no idea why it does this. Is anyone else having these same problems ? and are there any known fixes ? Thanks in advance /

Does your issue occur after you need to pull the battery for the dreaded lockup? I have had the same thing happen, but it does not seem to be random. It appears that I get the dreaded lockup and need to pull the battery to reset the remote, which is the only method I know of to stop the lockup. After that, it sometimes loses the RF extender, or simply loses one of my (8) Z-wave dimmers off the network. Everything else works fine, but I lose one or the other. I am not sure if it is every time though or just sometimes.

I can say one thing though, if they every get off their butts and fix these glitches it will be a nice system as it works real well for a few days and then crashes.

I'm now waiting for someone to contact me to exchange my extender. They were unable to solve the problem. I did receive a customer feedback survey which I will be sure to fill in vast details and also link this thread for the powers that be...

The seem to be dropping the ball a lot lately...

remoteshoppe,
Thanks for the suggestion. I'm going to try and stick it out with the harmony has I don't think I would be able to return it now.

I've now been contacted for an exchange. I sent my address in so we will see how long it takes to get one sent out.

For what it's worth: I bought my H1000 from HiDef LIfestyle. They were very cool about returning it (which I did after a week went by with no response to a tech support email). I exchanged for an MX-950 which I should be getting this week.

My point is, if after reading all of these negative reviews, you still think the H1000 is for you, buy ONLY from someone who offers a solid return policy - you're likely to take them up on it.

I have this remote and I am trying to set a new background on it. I've uploaded the allowed two images in the software and tried selecting one and then clicked save, but nothing happens. Am I doing this wrong. I double checked the file size and they are well below the limit.

I have this remote and I am trying to set a new background on it. I've uploaded the allowed two images in the software and tried selecting one and then clicked save, but nothing happens. Am I doing this wrong. I double checked the file size and they are well below the limit.

After you do this you're updating the remote right? I'm sorry if this is a silly question and it's not to insult you but I can't tell you how many times I've missed the obvious.

Just went back into the software and noticed that button. Don't know how I missed it, but thanks for the heads up. I've had it for a week and haven't really played with it all that much. Thanks again.

FYI.

If you have some thoughts on the Harmony 1000 email them here.

logitech_us@mailca.custhelp.com

I know I have had a lot of things to say about this crappy remote.

I doubt it but we will see.

"I am sorry to hear that you are experiencing difficulties using your Harmony 1000. The issue with the Z-wave functionality, and the other issues with you Harmony have been logged and are being addressed. We will have this issue resolved in our subsequent release of our software and firmware updates. This is tentatively scheduled for the week of Father's Day. "

I have been struggling mightily with the Harmony 1000 for over a month now. I bought it with Z Wave lighing in mind-it's a joke so far. I changed out a device and went to update and since I dowloaded 7.3 (most current software) the 1000 won't sync (Mac OSX 10.4.9). Very frustrating..

here was my recent email to logitech_us@mailca.custhelp.com:

"Please fix this terribly buggy remote and add z-wave. The concept is great, but the software end is absolutely terrible.

I'm sick of the date for z-wave implementation continuously being pushed back let alone the buggy, prone to freezing, interface.

Not to even mention the issues with the RF extender.

Maybe some house cleaning would also be in order to hire people able to actually test and develop effective software as well as update to PROMISED features which are LONG overdue. Wasn't this supposed to be your flagship remote?

Downright embarrassing."

Perhaps if others followed suite, it would enable Logitech to see some reason to hire actual software developers?

You may want to copy Zensys (the developers of Z-Wave) on your email just to create a push/pull effect that may speed things along. At least that way Logitech can't blame the delays on Zensys support if you open up direct communications with them
support@zen-sys.com

just CC'ed them.

You may want to copy Zensys (the developers of Z-Wave) on your email just to create a push/pull effect that may speed things along. At least that way Logitech can't blame the delays on Zensys support if you open up direct communications with them
support@zen-sys.com
You would think Zensys would have certian minimum standards a remote meets before it can say its "Z-Wave Compatible". The 1000 not only turns me off Harmony, but also Z-Wave itself.

No doubt. The situation is a disaster for both companies as far as I am concerned.

Harmony remotes ahve some of the most god awful releases. It took months before all the features of my 890 became useful.

Well I got my replacement yesterday. Seems to be working, although when upgrading the firmware it froze around 60%, but it seems o.k..... Now to try and finally get this thing working.... I guess I will hold off on upgrading my x10 to zwave :(

Question for you guys using the base station...

Anyone know if attaching a 784-00 EMITTER EXTENSION CABLE (50') to one of the IR outs would cause problems communicating with the device at the end of the 50' cable?

Also, could I just buy a custom cable with 3.5 mm inputs and outputs (probably a 25' one as I don't need all of 50')? Is there a special specification I should keep in mind?

Question for you guys using the base station...

Anyone know if attaching a 784-00 EMITTER EXTENSION CABLE (50') to one of the IR outs would cause problems communicating with the device at the end of the 50' cable?

Also, could I just buy a custom cable with 3.5 mm inputs and outputs (probably a 25' one as I don't need all of 50')? Is there a special specification I should keep in mind?

I don't know about a 25'/50' cable, but I'm doing just this for my 1000 for a Denon AVR-2807 receiver with a 6' cable. Works perfect, but I've never tried anything longer.

I don't know about a 25'/50' cable, but I'm doing just this for my 1000 for a Denon AVR-2807 receiver with a 6' cable. Works perfect, but I've never tried anything longer.
I have the exact same set up with a 6' extension going to my in ceiling projector and it works most of the time. The H1000 has a lot of programming problems right now with the RF base and other Zwave devices. It drops the base sometimes off the network as well as some of my Zwave dimmers. Oh yea and I have been waiting over 2 months for a simple fix to the brighter and darker commands not working.

vote here if your Harmony freezes

http://www.avsforum.com/avs-vb/showthread.php?t=852201

I am posting the results of the above poll at the Logitech Support Forum Here: http://forums.logitech.com/logitech/board/message?board.id=general_remotes&message.id=4605

Be sure to voice your opinions to Harmony in the poll thread. I will ensure it gets further then just the thread on there website.

Vancouver,

Thanks for keeping the pressure up on Hopelessly.... I mean Harmony. Nothing gets me madder than a company that lies when they know they have a problem instead of just being honest and communicating properly with their customers. The only way they are not lying through their teeth is that none of their own employees use their remotes, which is a bigger red flag to me then anything. The worst part about this whole situation is they know they have been crooked theives and put out a product that was not ready for primetime all for a quick buck. Well I know they have lost more than one loyal customer over this debacle.

Harmony used to have such good customer support. I've had two of their remotes and have had nothing but good experience with them in the past. It sounds like it has really deteriorated since Logitech has taken it over. Now it's just another money grubbing big corporation with the typical crappy customer service and lies that go along with it.

I have a question for those of you who have or have used a Harmony remote in which the media setup functionality actually works for adding CD and DVD titles, etc. Once the CD information is added how is that information displayed on the remote? I noticed that the media setup for the 1000 is only available on the web interface however it will not load that data onto the remote. Much the same scenario as the slide show functionality. It is only available via the web but will not load it to the remote.
So I messed around with the web interface and as I was manually adding Artists and Albums I noticed that the text fields will only take a specific number of characters however if you import a CSV file the length is not limited. If this data shows up on the remote is the remote only set up to show a specific number of characters and will cut off/truncate all characters after a certain point? I also encountered a lot of errors preventing me from uploading my CSV file and as it turned out you can not have a comma within your text so once I removed all of the commas I could upload the file just fine. The comma was the only reserved character I found as I have periods, colons, ampersands, parenthesis' and I think an apostrophe.

If Harmony ever gets the software for this remote worked out it will be quite the little thing to have. I read over on the Harmony Support forums that they are looking at adding one button macro support which would be great providing there isn't some ridiculous limit on the number of commands that can be linked together, say something like only allowing 2-5 for example would just not be flexible enough. At least 10 would be a good start.

And for the love of God allow us to edit the text on the template soft buttons. The remote should have been designed so that as a template is placed within an Activity it is only a copy of the template and totally open for users to alter all of the text on the buttons. The next logically step beyond that would be to allow users to re-arrange the button layout on the templates and having 2 or more of the same templates within one Activity. I always have the tv on when listening to CD's, tapes, DVD-A's and SACD's so I need a number pad to enter the CD I want from my CD changer and I also need a number pad for my satellite to change channels. It sucks having to choose which device the number pad will be assigned to and perhaps what makes things so annoying is that the Additional Buttons screen can only support 9 buttons. Come on Harmony, a number pad has to hold 10 buttons. The Additional pages button limit should have been expandable to 12 in light of not allowing multiple number pad templates to be used.

Thanks,

Rod

Just thought I'd drop a word or two in here about my experience after about two weeks with this overpriced shelf ornament.

As a long time user of the 880, I was encoraged to upgrade to the 1000i in the hope I would get better functionality and better readability. (Unfortunately my eyes are not what they used to be and it annoys me to have to put on reading glasses to use the 880.) Well I can honestly say I feel absolutely dudded by Logitech on this device. I suppose I might be one of the lucky ones who hasn't experienced the freezing issue but the simple fact is that the whole concept still sucks.

I am a Windows Media Center user and have used the 880 successfully for some time. The problem with the 1000i being that the software interface is not even remotely representative of the physical interface meaning that if you want to customise something you are literally guessing how to do it. In fact, I've found that any attempt to customise buttons results in many of the necessary functions becoming completely unavailable or at best inconvenient. To illustrate, I will tell you that I set up the "Watch My TV" activity for my Media Center. This appeared to work quite well and when I updated the remote most of what I wanted was where it ought to be. On using the remote a little I decided that I wanted to remap the function of the Left and Right Arrow hard buttons to Replay and Skip rather than channel up and channel down. In addition I wanted the "prev" button mapped to the Back function. Having spent some time working out how to do this I updated the remote with these new mappings only to find that most of the fixed soft buttons on the Play/Pause screen (4 down each side) were now disabled. Confused, I tried again several times with the same result.

Now I'm no expert but I can only draw the conclusion that this remote is not in fact customisable. If I don't like the way it is configured I can change it but I lose functionality. I have complained bitterly to logitech in their forums and I am awaiting a response. As a long time member of the online Australian Media Center Community I have also posted my experience there and advised that I cannot recommend this remote until/unless Logitech rectify this and other issues with this device. It seems amazing to me that an organisation such as Logitech can happily release a product like this to market before it is properly tested and developed and at the expense of their previous reputation.

Same thing happened to me. I programed the left and right arrow and and the mute button in two activities and lost the side menus under my HTPC and my Sat. PVR. activities.

This remote has such potential if they would get on it already!

The lack of z-wave is so terrible that I bought a cheap ir receiver for my x10 crap as I see no point in upgrading to z-wave. I think I will save up for a grafix eye...

Well I've logged a support incident on their website and posted in their forums and anywhere else I can think of. It really irks me that I have to start jumping up and down about this. Never mind bells and whistles, how about just getting the interface in a logical form and make the thing work the way it was intended.

If I wasn't exhausted from my problem with my extender and finally getting a new one I would be jumping up and down as well.

Does this say what I think it says? Check out this message I just got from Logitech:

"Thank you for your recent inquiry about your Harmony Remote

I have an update for you regarding Z-Wave functionality on the H1000 remote. Logitech has made the decision not to offer control of Z-Wave compatible lighting and home automation equipment for the Harmony 1000 remote. The company is focused instead on improving the interaction with the Harmony 1000 as it relates to the control of audio & video entertainment devices. If Z-Wave home automation is something that you have intended to implement with your Harmony remote, you can still get this feature with Logitech's Harmony 890 family of remote controls. We apologize for any inconvenience. If you have any questions or comments regarding the above information, please do not hesitate to contact our support team. "

I'm not one to casually claim conspiracy theory, but when I bought this remote a few months back, could it have fallen under the category ot deceptive advertising? How do I get my money back?

So how does one initiate class action?

How pathetic is that? I'm glad I just gave up and ordered the ir543 to use with my crappy x10 equipment. I would be so Po'd if I was like some of the other users and upgraded/invested in z-wave expecting it to work flawlessly with the 1000.

I just posted a paragraph from the CEDIA UK Trade Show catalog about new Nevo products that may fit the bill... here's the quote from the CEDIA course decription:
This advanced course is to go over setting up a NevoS70 and NevoQ50 coupled with the NevoConnect NC-50 intelligent bridge in a reliable Z-wave or WiFi environment.

Does this say what I think it says? Check out this message I just got from Logitech:

"Thank you for your recent inquiry about your Harmony Remote

I have an update for you regarding Z-Wave functionality on the H1000 remote. Logitech has made the decision not to offer control of Z-Wave compatible lighting and home automation equipment for the Harmony 1000 remote. The company is focused instead on improving the interaction with the Harmony 1000 as it relates to the control of audio & video entertainment devices. If Z-Wave home automation is something that you have intended to implement with your Harmony remote, you can still get this feature with Logitech's Harmony 890 family of remote controls. We apologize for any inconvenience. If you have any questions or comments regarding the above information, please do not hesitate to contact our support team. "

I'm not one to casually claim conspiracy theory, but when I bought this remote a few months back, could it have fallen under the category ot deceptive advertising? How do I get my money back?

Well this is just not acceptable to me. I bought this remote based on the promise Z wave would work. I urge everyone to call Harmony and let them know what you think.

Well this is just not acceptable to me. I bought this remote based on the promise Z wave would work. I urge everyone to call Harmony and let them know what you think.

Call them, BS. I am going to demand a $500 refund. If I don't get it a class action lawsuit is in the works! Not only will I not buy another Harmony remote, ever, but all logitech products are out of my house now. Logitech should write a book on how to sink an entire brand name with one STUPID decision!

Maybe complaining to Leviton would also help. Harmony is a Leviton partner and Leviton has been touting Harmony products as being fully compatible with their enhanced Z-Wave products. Leviton may not be too pleased that Harmony dropped the ball on this.

Does this say what I think it says? Check out this message I just got from Logitech:

"Thank you for your recent inquiry about your Harmony Remote

I have an update for you regarding Z-Wave functionality on the H1000 remote. Logitech has made the decision not to offer control of Z-Wave compatible lighting and home automation equipment for the Harmony 1000 remote. The company is focused instead on improving the interaction with the Harmony 1000 as it relates to the control of audio & video entertainment devices. If Z-Wave home automation is something that you have intended to implement with your Harmony remote, you can still get this feature with Logitech's Harmony 890 family of remote controls. We apologize for any inconvenience. If you have any questions or comments regarding the above information, please do not hesitate to contact our support team. "

I'm not one to casually claim conspiracy theory, but when I bought this remote a few months back, could it have fallen under the category ot deceptive advertising? How do I get my money back?


do you have the actual email you got from harmony with this response? I called level 1 harmony and they have heard nothing about this yet. Can any one else confirm this info?

Just to add fuel to the fire. Check out this promo launched at zwaveproducts.com

http://www.zwaveproducts.com/images/zwave-banner.jpg

Hi all,

I also bought the 1000 for the ZWAVE support many months ago when it first came out. I too have been extremely upset with logitech and have given up about the 1000 using ZWAVE. I see that it is confirmed they wont fix it by the above post. I will be selling my 1000 on ebay because of this and wasn't going to buy another logitech product due to false advertisement.

However, I couldn't help noticing the "890 Pro" and reading up on it. Theres not much support info available on this device as its for dealers only. I broke down and bought one online, and just got it today. I HAVE to have ZWAVE support so that why I gave them another shot.

I was pleasantly surprised setting this thing up. Its like a whole different animal! The software is much better and ZWAVE support is excellent! Its like night and day between the 890 PRO and the 1000. The zwave control is scene based, or its easy to access any zwave device along with preset dimming percentages for scenes if you desire. This remote ROCKS! I cant believe I just said that as I've been so pissed off with logitech after my experience with the 1000.

After today, I cannot believe they wouldn't make the 1000 even better then the 890 PRO as its a higher class device. Blows my mind what their marketing department is doing over there.

So anyways, all you with ZWAVE hopes for functionality should really give the 890 PRO a shot even if you hate logitech. Like I said, night and day difference to the 1000. Make sure you get the "PRO" not the regular 890 as I cant speak for that. All I know is the 890 PRO has killer ZWAVE support, and multi room is key too. Also, software install didn;t require me to be a dealer or anything like that, or didn't require me to send logitech an invoice of my purchase as I've heard before. It was same type of setup but with MUCH better software.

Hope this helps you guys out, I've been reading your posts for months in the background hoping to find some good zwave news for my 1000. Its 890 PRO all the way for me now. And to be honest, the remote feels better in my hand then the 1000.

Since you've owned both... can you confirm that the RF base station is exactly the same on the 890 Pro and the 1000. I believe that it is which is why the ZWave issues are so puzzling to me.

I believe they are also. I will post later tonight when I add the rf extenders (I own two which I bought for the 1000). I actually just received the new 890 PRO here at work, and couldn't wait to see what it was like so I set it up here on my office PC, and tried a intermatic lighting switch I had here in the office. When I get home, I'll be implementing in my entire system. I'll confirm this later. With all my preliminary investigation, I believe all the rf extenders are the same, I could be wrong though.

By the way, there is a clock on the 890 PRo also, for all you clock wanters..

do you have the actual email you got from harmony with this response? I called level 1 harmony and they have heard nothing about this yet. Can any one else confirm this info?

I do, but I don't want to post it with my address, reference number, etc. Trust me, it is legit. Level 1 definitely DOES know about it too, since I had to go through them before going up to the next level when I called to b!tch at them. Don't let them tell you they don't know. If they do, call BS on them.

Screw Harmony. I own an 880 already so I know exactly what I would get with the 890 pro, although the details of the Zwave part of the equation are welcome. I am interested in what activity or scene capability you have now.

By the way you are still NOT getting true Zwave. You have no ability to use that remote as a secondary remote on the network, no bidirectional communication ability, and no ability to program any scene controllers. You also have the 15 device limit (lights and A/V equipment) and suspect that you might also have the problems that I have experienced with the harmony remote losing zwave devices off the network and also getting confused and controlling 2 zwave devices at the same time. I have totally given up on Harmony and purchased the Leviton lighting remote today to totally decouple Harmony from my Zwave network. I will now have full dimming control, Areas, Scene control, and Profile support.

Screw Harmony. I own an 880 already so I know exactly what I would get with the 890 pro, although the details of the Zwave part of the equation are welcome. I am interested in what activity or scene capability you have now.

By the way you are still NOT getting true Zwave. You have no ability to use that remote as a secondary remote on the network, no bidirectional communication ability, and no ability to program any scene controllers. You also have the 15 device limit (lights and A/V equipment) and suspect that you might also have the problems that I have experienced with the harmony remote losing zwave devices off the network and also getting confused and controlling 2 zwave devices at the same time. I have totally given up on Harmony and purchased the Leviton lighting remote today to totally decouple Harmony from my Zwave network. I will now have full dimming control, Areas, Scene control, and Profile support.

OK suite yourself.. The software is totally different though.. I hear your pain bro.. I was in the same boat.. I doubt the zwave will drop like you experience now. You actualy do the pairing during setup, not after the fact. Program scene controllers?? The controller sets the scene, then just communicate with the controller... Am I missing something here. Not to mention you can set your own scenes within the remote. So theorhetically you have 2 scene controllers, one on your remote, that can set any scene you desire, the second on your wall swicth controller, which you would activate by hand as you apsss by it? Sounds like a good solution to me. What more can you ask for?

FYI - ZWAVE is bidirectional by default... Thats a proprietary design.. Thats why its networked..

I'm not trying to sell logitech.. Just letting you know how the 890 PRO operates.. Have you used it before?? Sounds like you have.. .. the 890 PRO is totally different.. Its for techies like us.. not joe schmoe homeowner.. Just trying to be helpful as I am a zwave junkie myself, as your posts lead you to be.

Just some quick insight.. During setup, quite a bit of it, is asking you for rooms, room names, light controllers, you can also name them.. So IT IS TRUE multiroom lighting control built in. I couldnt be happier.

Also regardless of what you read.. There is no 15 device limit.. Its limited to the memory in the remote, and the amount of memory for each zwave device needed is minute.. 15 is just plain wrong..

I do, but I don't want to post it with my address, reference number, etc. Trust me, it is legit. Level 1 definitely DOES know about it too, since I had to go through them before going up to the next level when I called to b!tch at them. Don't let them tell you they don't know. If they do, call BS on them.
when you called back after getting the email what did you say and what did hey say?

Since you've owned both... can you confirm that the RF base station is exactly the same on the 890 Pro and the 1000. I believe that it is which is why the ZWave issues are so puzzling to me.

OK just got done setting up my new 890 PRO with 2 rf extenders that were bought for my 1000. I saw on the box also, it said the extenders are for the 890,890PRO, and 1000).

The 890 PRO remote is working beautifully now.

I also have it set up with 11 zwave lighting dimmers. 4 in one room, 5 in another room, and 2 in another room as well.

The ZWAVE pairing was done during setup, so I assume the remote stores the network info. i've yet to lose a connection.

The dimming on the lights works flawlessy, and nice and fast if you hold the button in.

I can set scenes for each room, and each room can have thier own devices and own activities as well. To tie in lighting, you can map any scene you create to any activity. Then inside of each activity , you can easily access all your zwave devices by choosing the room, then the device name that you named it when pairing it. I'm pretty impressed.

So far, this is everything I bought the 1000 for, and it kicks ass. Plus having the rf extenders with all my av out of site rocks.

Next project is hooking up my fans, pool light, and lanscape lights in my back porch/yard.

All control of house with one remote.. finally!

The controller sets the scene, then just communicate with the controller... Am I missing something here. Not to mention you can set your own scenes within the remote. So theorhetically you have 2 scene controllers, one on your remote, that can set any scene you desire, the second on your wall swicth controller, which you would activate by hand as you apsss by it? Sounds like a good solution to me. What more can you ask for?

FYI - ZWAVE is bidirectional by default... Thats a proprietary design.. Thats why its networked....

Samson74,

I am not trying to burst your bubble. It sounds like from your description that Harmony has fixed most of the issues I had with the 1000. Shoot my brighter and darker commands still do not even work on the 1000. They have added areas if you can name rooms with devices in them. I doubt they have added profiles however. You also CAN NOT use the Vizia Scene controllers. There are 3 steps to using controllers on a Zwave network:
1. Add the Controller to the Network.
2. Downloading the entire network structure into the controller (This is the part the Harmony WILL NOT do)
3. Associate the dimmers/switches in the network with the buttons on the scene controller.

Also do not kid yourself, you are not utilizing the bi-directional communication protocols of Z-wave. There are different layers of Zwave control and Harmony is not using the highest. Sure the devices are transmitting and receiving to each other, but the remote is not polling the devices for state information. The Harmony remote is simply sending out commands and hoping that the dimmer listened to it. That is the way Harmony works with all devices. The Leviton remote is confirming that the light is in fact at the exact % in the proper state. Lastly the Leviton remote has tons of features to troubleshoot the network, including a rebuilt network command, who am I command, etc. With the Harmony when my switch addressing got messed up there was no way to tell. In fact the remove device command did not even work properly. With the number of devices you have, you should be able to see how reliable the network is within a few weeks of use.

Lastly it sounds like you can sort of do scene control by sequentially sending out commands to each device in an activity. This is a feature I wanted to be able to trigger a light setting during the "Play DVD" activity ect. Again I have totally bailed on Harmony as buying another $250 remote on the $500+ I have already spent is not an option. I will probably just keep bitching to them to fix the 1000 for the A/V control which is still pathetic and then wait for them to bring the 1000 up to speed on Zwave. If they do not support being a secondary controller or using scene controllers I will probably never utilize them as the one house remote and will switch to a competitor. The new Nevo devices look promising. I think they add proper Zwave control to the 1000 some YEAR, but they know they are no where close now, so they are telling everyone they are dropping it just to get them off their backs.

I don't know if this is news, but the Logitech site (http://www.logitech.com/index.cfm/remotes/universal_remotes/&cl=us,en) no longer shows z-wave as a feature of the 1000. Clicking "Learn more" doesn't lead to any indication of z-wave, either.

On the other hand, if you select z-wave from the "I would like to see the following features" pulldown, both the 890 & 1000 show up. And if you compare the 1000 to something else, it shows a check mark next to z-wave. Go figure.

Samson74,

I am not trying to burst your bubble. It sounds like from your description that Harmony has fixed most of the issues I had with the 1000. Shoot my brighter and darker commands still do not even work on the 1000. They have added areas if you can name rooms with devices in them. I doubt they have added profiles however. You also CAN NOT use the Vizia Scene controllers. There are 3 steps to using controllers on a Zwave network:
1. Add the Controller to the Network.
2. Downloading the entire network structure into the controller (This is the part the Harmony WILL NOT do)
3. Associate the dimmers/switches in the network with the buttons on the scene controller.

Also do not kid yourself, you are not utilizing the bi-directional communication protocols of Z-wave. There are different layers of Zwave control and Harmony is not using the highest. Sure the devices are transmitting and receiving to each other, but the remote is not polling the devices for state information. The Harmony remote is simply sending out commands and hoping that the dimmer listened to it. That is the way Harmony works with all devices. The Leviton remote is confirming that the light is in fact at the exact % in the proper state. Lastly the Leviton remote has tons of features to troubleshoot the network, including a rebuilt network command, who am I command, etc. With the Harmony when my switch addressing got messed up there was no way to tell. In fact the remove device command did not even work properly. With the number of devices you have, you should be able to see how reliable the network is within a few weeks of use.

Lastly it sounds like you can sort of do scene control by sequentially sending out commands to each device in an activity. This is a feature I wanted to be able to trigger a light setting during the "Play DVD" activity ect. Again I have totally bailed on Harmony as buying another $250 remote on the $500+ I have already spent is not an option. I will probably just keep bitching to them to fix the 1000 for the A/V control which is still pathetic and then wait for them to bring the 1000 up to speed on Zwave. If they do not support being a secondary controller or using scene controllers I will probably never utilize them as the one house remote and will switch to a competitor. The new Nevo devices look promising. I think they add proper Zwave control to the 1000 some YEAR, but they know they are no where close now, so they are telling everyone they are dropping it just to get them off their backs.

Well I'm just telling you how the pro operates. For some reason, you seem to believe that your 1000 experience is the bible for logitech's zwave ability. The PRO is a different animal as I said before. Yes I have network troubleshooting built into the remote including rebuilt network. Secondly, the network info is stored in memory and your profile, hence no dropped pairs.. as the 1000 was set after setup and paired after. My 1000 was dropping pairs, the first day. I don't need weeks. It either works or it doesn't. Its quite obvious, the zwave support on the 1000 wasn't planned at all. I mean you said it yourself, and I experienced it, the 1000's current zwave is so rudimentary, it doesn't even compare to what my PRO does now.

Cherokee - "Lastly it sounds like you can sort of do scene control by sequentially sending out commands to each device in an activity"

Sort of? Your reading what your anger with the 1000 tells you. No not sort of, its full scene control.. I currently have setup and customized 8 scenes in my living room. With 2 button presses on the remote I can browse the rooms I have set, then the scenes for the room I setup. If your already in a room using an activity, that room will come up by default in scenes, so really one press of a button. Then select the scene. In every scene grouping , there a selection for rf devices, which you can go into and control each light independly if desired.

"Also do not kid yourself"

No don't kid yourself, and pretend you know how the PRO operates. You don't have one. You had a standard 890 made for every tom dick and hairy to setup like childs play. Mines made for custom installers. Different game my friend. Its obvious the pro is where logitech poured their support into, as the PRO installers need it. I'm just trying to inform people, there is an option that works flawlessly.

You can go ahead and have 2 remotes on your coffee table. I'll have one. Thats what I want. Isn't that the point?

Yea your leviton has a few more features maybe, but can you control your whole av system in multiple rooms with it? Don't think so.

True bidirectional zwave - I know what your saying, I also have mControl which shows on my media center. I can pull up my whole house and see what levels my lights are on while watching tv If i desire, which is what you want to see on your remote. To me, unless you walk around with your eyes closed all the time, its not very useful. How about just opening your eyes you were born with and looking at your light. I don't need my remote to tell me my light is at 26% dimmed when I told it to go to 25%. Who cares?

And yes you can add a lighting scene controller to the remote. ALready done it.. Works good for me. Can call up any function of the controller. So like I said, You can control light scenes direct from remote, withs its scenes you set up, Or I can call the controller, and access its commands. Don't know where you get your info. But I tend to believe what I experience more then what I read.

Like I said, I don't care what you personally do Cherokee.. Have multiple remotes if you want. I'm just trying to inform people who bought the 1000 like I did for zwave, that Logitech does have an excellent zwave controlling product the 890 PRO. I was just as mad as you with logitech. But don't take your 1000 experience and pretend you know how this product(890 PRO) operates. I'll get my money back on the 1000 by selling it or I just might keep it for another room's a/v use only. Not sure. Get over your loss and quit crying. Life's a bitch. They are not going to fix it(wrong of them to do).. Move on. Theres worse things to worry about in life.

Don't confuse scene control done in the remote with compatibility with the Leviton Scene controller, they are two different things. The Harmony 890PRO does not download the network setup into the scene controllers, and is incompatible as far as everyone else is reporting. Here is the link with the facts instead of your claims: http://www.avsforum.com/avs-vb/showthread.php?t=855010 It also can not act as a secondary controller on a Zwave network.

Secondly I am glad it does everything you want, but excuse me for being a bit more cautious about your "EVERYTHING WORKS PERFECT'' post after only a day or so of use. You claim that the network is kept in memory therefore it can not lose the node addresses, but where did the 1000 keep the network addresses? In memory as well. Just because you do the Zwave addressing during setup only means that Harmony may be storing the network structure with the rest of you remote setup back on their server instead of it being solely in the remote. Sorry it is not as easy as it either works or is doesn't. The 1000 worked fine in an 8 dimmer network for 3 days before all the fun started. Lastly you miss the point of bidirectional communication. It is not so I can walk around the house checking the levels of the lights, it is simply to make sure the lights did what they were asked to do. It is called validation if you have never heard of it. The 890PRO has been out for a long time and is readily available to anyone on the internet. It is not a special installer only remote package. By the way you also lose a lot of credibility when you start personal attacks instead of simply trying to inform everyone as you claim.

Don't confuse scene control done in the remote with compatibility with the Leviton Scene controller, they are two different things. The Harmony 890PRO does not download the network setup into the scene controllers, and is incompatible as far as everyone else is reporting. Here is the link with the facts instead of your claims: http://www.avsforum.com/avs-vb/showthread.php?t=855010 It also can not act as a secondary controller on a Zwave network.

Secondly I am glad it does everything you want, but excuse me for being a bit more cautious about your "EVERYTHING WORKS PERFECT'' post after only a day or so of use. You claim that the network is kept in memory therefore it can not lose the node addresses, but where did the 1000 keep the network addresses? In memory as well. Just because you do the Zwave addressing during setup only means that Harmony may be storing the network structure with the rest of you remote setup back on their server instead of it being solely in the remote. Sorry it is not as easy as it either works or is doesn't. The 1000 worked fine in an 8 dimmer network for 3 days before all the fun started. Lastly you miss the point of bidirectional communication. It is not so I can walk around the house checking the levels of the lights, it is simply to make sure the lights did what they were asked to do. It is called validation if you have never heard of it. The 890PRO has been out for a long time and is readily available to anyone on the internet. It is not a special installer only remote package. By the way you also lose a lot of credibility when you start personal attacks instead of simply trying to inform everyone as you claim.


Is leviton the only scene controller out there? No.. Try Intouch series. Still no drop pairs. It's not personal attacks. Read back at all your posts and look at your crying and bitching, just return the remote dude. You have no credibility to me whatsoever. Whatever. I can speak for myself and my expereince with this product. If you have NO experience with it, then dont pretend you do. About the validation... no ****.. I think you need to re-read the post. Since your an ass. I'll just leave now. I didn't start posting to speak to "Cherokee", it was just to let people know there is a great alternative. And yes "Cherokee" the remote still works perfect. You want to believe so bad, that logitech doesnt have a good remote so it will validate your decision to leave them. Hows that for validation. They are not all over the internet.. Show me 4 stores.. You cant. See ya.. and thanks for ruining an informative post. But thats what sore losers do. I think you got your panties in a bunch with the 1000. Return it you dumba$$! I'm outta here.

Is leviton the only scene controller out there? No.. Try Intouch series. Still no drop pairs. It's not personal attacks. Read back at all your posts and look at your crying and bitching, just return the remote dude. You have no credibility to me whatsoever. Whatever. I can speak for myself and my expereince with this product. If you have NO experience with it, then dont pretend you do. About the validation... no ****.. I think you need to re-read the post. Since your an ass. I'll just leave now. I didn't start posting to speak to "Cherokee", it was just to let people know there is a great alternative. And yes "Cherokee" the remote still works perfect. You want to believe so bad, that logitech doesnt have a good remote so it will validate your decision to leave them. Hows that for validation. They are not all over the internet.. Show me 4 stores.. You cant. See ya.. and thanks for ruining an informative post. But thats what sore losers do. I think you got your panties in a bunch with the 1000. Return it you dumba$$! I'm outta here.

Bye Bye. Someday maybe you will grow up and be able to hold intelligent conversations with people without swearing and personal attacks. Good luck with the 890PRO, which I hope makes your life better. I noticed you didn't even mention the link I posted about the problems with the Leviton controller and the 890PRO huh; maybe because those are the facts.

Some of us have already invested in equipment including the scene controller and the 1000. Some of us are still fiscally responsible and giving another $300 to a company that has already ripped us off is not an intelligent option. If I wanted so hard to validate my decision, I would have sold the 1000 instead of keeping it and wait for Harmony to get their stuff together. Sorry I like to actually turn on the lights before I walk into a room and want all the lights to go to the proper settings, hence the scene controller mounted on my stairs so simply using the remote only is not and option. Come back when you have more than 6 posts mostly in one forum and talk to me about credibility. Credibility is something you have to earn not try to shout and swear yourself into. I will let others judge who has credibility as I am not arrogant enough to pretend I can control that.

Serious question...those of us expecting z-wave functionality (especially at SOME point) with the harmony 1000 who have remotes which have exceeded their return policy from where they were bought...

Should Logitech be legally bound to refunding msrp to those who bought these remotes/extenders for this purpose (in addition to system control) due to their false advertising?

I hate being out 450-500$ for a product that will never work for what it was promised to do.

And, while we are on the topic, what remote control system (hopefully similarly priced) would be worthwhile in going to? I need RF easy operation, with one button press activities (so easy a caveman could do it) , and wireless lighting control.

The programming side can be a bit more involved than the logitech way (actually much more involved).

How many people here are calling Harmony over these issues. What are you saying and what are you being told?

Will definitely be calling the next business day to inquire on the above developments and will post the response.

And yes you can add a lighting scene controller to the remote. ALready done it.. Works good for me. Can call up any function of the controller.


I have been trying to do that for days, finally called Logitech and they said it can't be done. How do I add a Leviton ViziaRF 4 button scene controller to my Z-Wave net using the 890 PRO? Please let me in on it, because I am about to resort to buying a Leviton remote.

I have been trying to do that for days, finally called Logitech and they said it can't be done. How do I add a Leviton ViziaRF 4 button scene controller to my Z-Wave net using the 890 PRO? Please let me in on it, because I am about to resort to buying a Leviton remote.

Sorry for the pissing match above with Samson, but the facts are that Harmony will probably never write the code to download the network infrastructure down to the controllers, which is necessary for the scene controller and also to act as a secondary remote. This will probably be true for the 1000 if they ever bring it up to speed as well so if you are set on the installed scene controllers it is probably time to move on. Samson does bring up some good points though about 890Pro being able to do areas and triggered scene control in activities. As far as I can see there are basically 3 paths forward for us.

1. Do nothing and wait 6 months or so and hope Harmony actually makes their flagship remote a flagship.

2. Buy the Leviton controller for $112 from www.asihome.com like I did and be done with the madness. The Leviton remote gives you much more options to control the lighting in your house without having to carry a single remote to each room, which is what the 890PRO would force you to do. Still wait 6 months for Harmony to get the 1000 working correctly.

3. Force Harmony to exchange the 1000 for the 890PRO for free.

I personally already have an 880 and the 890PRO is the same layout. It is not the most ergonomic remote and is not what I wanted to control my Home Theater.
Samson was also correct in that the 890PRO is not as easy to find as it was 4 months ago when I was looking at all the available remotes. It was even for sale on Amazon at that time. I only found 2 sites that sell it online now and the price was also more than I paid for the 1000 so Harmony must be cracking down on resellers.

Cherokee180c,

No worries about the conversation with Samson - he did come off as a shill, mostly having to do with his join date and post count, but we won't dig deeper into that.

I appreciate the options you outlined and when I call logitech today I'll see what options they will offer. It only makes sense that they should, since I do believe I'm within my rights to request a refund, especially if they advertised differently when I bought the product (the harmony 1000). So I'll keep everyone posted on the reply I get from customer service.

If I get treatment other than what I expect, I have no problem escalating the matter.

Ok, here we go!

I called warranty and returns first...

The tier one rep didn't know much, had to put me on hold to check with technical support or her super.

She then told me she had her supervisor available and transferred me to transfered me to:
Omar the supervisor customer service/warranty&returns guy.

Omar said they were fully aware that the harmony 1000 would no longer support z-wave.
Omar said he could send me a 890, free of charge.

I explained to him that I'd rather want an 890pro, due to the better ability to use z-wave (which I still am not convinced has been verified for certain).

I then went on to discuss with him the issue of z-wave and the harmony 1000.
I think he tried to say that z-wave support was never a promised feature as it was never implemented. I called his bluff explaining that z-wave was an advertised point for the harmony 1000, even through their own website. He then placed me on hold again for a bit (maybe to talk to his supervisor?). Anyways, don't let them BS about claiming it was never a promised or advertised feature.

He said to fax a proof of purchase with a cover letter to the attetion of Omar with my
case number. By the way, my harmony1000 is still in it's packaged box, unopened, in a shed.

Omar gets back on the phone and says he'd be able to swap my harmony 1000 out with a 890pro. I'd need proof of purchase and to fax it to him.
I'd have to pay the difference of cost he said, for what I paid for my harmony 1000 and 890pro MSRP ($449) (the harmony 1000 which you think would be MORE, right? but we'll see what he thinks, it cost 499$ but then I used a 150$ discount which technically shouldnt' be included).

I informed him my purchase price was 499$, but I'd had a discount coupon which subtracted 150$. He said he'd look at it.

I'm printing off my proof of purchase and cover sheet and faxing it over. I purchased from hideflifestyle.com about 35 days ago, which meant I could not return
it to hideflifestyles as it had exceeded the 30day window of returns. I will be asking Omar
specifically about warranty and support for the new 890pro remote and if I have the option (if and when I am still disappointed in logitech) to return the 890pro remote for a full refund.

Anyone unhappy with the harmony1000, I suggest you also call warranty and returns and do what I did.


By the way, I also mentioned avsforums and the people contemplating class action...Omar was very quick before than to explain that they would offer me an exchange - Perhaps people have already been calling in disappointed?

Some thoughts - I was very happy with how the service reps handled my issue, and my lack of hold time as well. I will be ultimately happy if I am offered a 90day or so return policy on the harmony890pro so as to evaluate its use and decide if I am happy with it. I will also try to find out if I can have harmony cover the RF extender which I was told I could hold onto as it works for the 890pro as well.

I will speak to Omar later this afternoon.

I also called and am following a similar process to get my refund. They also offered to swap my 1000 for another Harmony or other Logitech products, but I told them I don't want another Harmony, just my money back. Fortunately, I have my old receipt when I bought it months ago when it first came out at MSRP. I told them that I doubt I will ever consciously choose to by another Logitech product, given the absolutely horrible experience I've had with the 1000.

So with that, I plan to probably by a Philips Pronto. Looks great. More expensive, but I am willing to pay more at this point to have a touchscreen remote that actually works as promised without months and months of waiting, headaches and calls to technical support only to get the run-around. Now, since the Pronto doesn't use Z-Wave but Lutron's own proprietary system, the question is what to do with the Z-Wave dimmers I wasted my money on. What a waste. Logitech should pay for more than just refunds to anyone who wants one. I'd love to see them be taught a lesson.

Thanks wcaughey for the update.

My problem is that I bought off of an Ebay power seller, but only paid $360 for the 1000. Others are reporting good experiences with the Zwave in the 890PRO with the exeption of the lack of ability to use the Leviton scene/zone controllers and secondary remote capability. It will be interesting to hear your experience with it, especially with the network stability issues. It is funny how they are now claiming they never said the 1000 would do Z-wave, but it was all over their advertising. I also have my network currently running (limping along) on the 1000, which I guess it really doesn't do.

I suggest anybody sick of waiting for some kind of solution download the .pdf file for the Leviton remote control and see all the capability it has and decide if you need some of the features. The lack of compatibility between the 890PRO and the wall mounted 4 button Leviton scene controllers is enough to break the deal for me. I should be receiving the leviton remote control today and will post my experience with setting up the system on that remote as far as ease of use etc. Having two remotes to do the job was never my intention, but I would rather have the system working correctly than have a single poor solution. Somebody else posted about using the IR receiver built into the scene controller as an option for scene only control using the 890PRO in IR mode, but in my case I do not have line of sight to the scene controller which is in the stairway.

Another thought just occurred to me, if Harmony is giving these refunds and exchanges up so easily is it true that they have TOTALLY ABANDONED ANY PLAN FOR ZWAVE and the 1000? Maybe they found out through the 890PRO programming experience that they do not have enough internal memory or some other hard constraint that they can not program around. That kind of makes the 1000 a glorified paper weight long term. I wonder if anyone can try to dig up more dirt and find out if this is just a delay tactic for them to regroup and fix the 1000 or if it is really never going to see Zwave again.

Another question,

With the 890pro, what z-wave switches/dimmers would I want to use?

I'm considering planning ahead and would like to go with Monster IWC600 or Monster IWD600S (in case the 890pro is a disappointment as well and I want to try Monster's AVL300 remote system). Will the monster brand dimmers (since the AVL300 is also a zwave remote) be compatible with the 890pro remote I wonder? I'll have to ask when I talk to Omar again - this would definitely be a plus.

Spoke to Omar again and mentioned that I'd prefer just a full refund for the price I paid for the remote and rf extender. He said that was fine. I will be processing this in a few weeks. Probably good that I never opened the box the harmony 1000 was shipped in. Also lucky I never bought the z-wave switches ahead of time.

I will likely be trying out monster's avl300 next.

EDIT: oh and yes, it appears they have removed the possibility for adding z-wave functionality to this remote in the future. Otherwise I'm sure the rep I talked to wouldn't have gone out of his way to offer me a full refund or swap for the price I paid for the harmony 1000.

Still, you gotta give logitech points for allowing understanding in the resolution towards those who bought this product with the need for z-wave and the unfortunate end to this once promising remote. Good way to avoid a law suite :-)

Another question,

With the 890pro, what z-wave switches/dimmers would I want to use?

I'm considering planning ahead and would like to go with Monster IWC600 or Monster IWD600S (in case the 890pro is a disappointment as well and I want to try Monster's AVL300 remote system). Will the monster brand dimmers (since the AVL300 is also a zwave remote) be compatible with the 890pro remote I wonder? I'll have to ask when I talk to Omar again - this would definitely be a plus.

My understanding is that the Monster switches are just rebranded Leviton Vizia RF switches. Leviton refused to comment on that when I asked them directly, but several other places have said this is true. I also think the AVL300 is also a Harmony 890PRO, at least from an electronics sandpoint.

From a Z-Wave perspective, I think Leviton has the best system at this time. Their devices are high quality. Leviton has extended the standard Z-Wave protocol and lists partners who have bought into the extensions for full Leviton Z-Wave compatibility. Unfortunatly, Harmony is one of these partners, which is why I suggested bitching to Leviton about Harmony.

I am quite disappointed I won't be able to make the H890PRO directly control my Z-Wave network. The IR solution will probably work for me since my scene controller is visible to the IR blaster.

However, I am not giving up. When my Leviton remote arrives I'll see what can be done. My plans down the road include a computer to do home automation stuff. The computer will act (among other things) as a secondary Z-Wave controller. It may be possible for me to set up a virtual Z-Wave device in the PC and then map that virtual device to the scene controllers.

I may also be able to create two distince Z-Wave networks, one for the H890PRO to be primary and the rest for the rest of the house. Maybe I can bridge them somehow.

Yes, this is all much more effort than should be required. Maybe I need to dump the H890PRO and get something else that can send IR commands to an IR receiver, and may that IR receiver to the computer, that can then send the Z-Wave commands to the scene controllers.

Anyhow, to get back to your question, I recomend Vizia RF devices from leviton.

The Vizia dimmers and controllers work extremely well. They make the monster dimmers and the Vizia dimmers are much cheaper. You can get the 600W dimmer for $60 each. I just deleted all the Zwave dimmers from the 1000 and installed the entire network on the Leviton remote. What a different experience! It was extremely easy to set up, including the scene controller. The remote is fairly small and has a descent screen although some of the characters are faily small in size. The unit is built for scene control using areas and profiles. It is extremely easy to activate a play or pause scene. In fact it is a bit strange in that it is much easier to activate scenes then to address a single dimmer, which takes several key strokes (Menu-Device List-select the device and then hit the 2nd off button). Scenes are just a single push of the front buttons. I have created scenes for enter the basement, play movie, pause the movie and play with sconce lights on. I really like this remote and honestly I think it is actually much easier to use than the multiple button pushes that were necessary to do the lights with the 1000. If you don't mind having the second remote, this is a huge step up from trying to use the lighting with the logitech system. If anyone has any questions let me know.

Hopefully my Leviton remote will arrive soon. Then I can make my stuff work as well!

Post your impressions on the Leviton remote as well so that everyone gets multiple opinions.

If you find a way to get individual dimmers accessible on the profile screens let me know. The only way I could figure out how to do that was call a single device an area. I have not hit a limit on the number of areas, so that does not seem to be much of a problem.

Harmony has posted that they will drop Zwave in their forum. "DonHarmony" replied to a thread I started say no Zwave, and that it was never promised to begin with.

http://forums.logitech.com/logitech/board/message?board.id=general_remotes&message.id=4766&jump=true#M4766

I have the original press release archived on my site and there is no specific mention of Z-Wave. However, the wireless extender still lists Z-Wave Wireless as a product highlight so I'm with you guys calling foul on this. Reminds me of when the introduced the Harmony 880 promising support for the "guides" and then one day they removed that feature from their web site and said it was never promised.

The funniest thing about that entire post from DonHarmony is that at the bottom of the post it is signed from The Harmony Support Team. Isn't that an Oxymoron?

So is DonHarmony like the head of the Harmony mafia family? Will his "support team" come after us if we continue to implicate him in corporate scandal? =P

Their website still advertises the 1000 as being Zwave compatible.

LOL....kind of hard to deny when their own site has a "check mark" next to Zwave.

http://www.logitech.com/index.cfm/remotes/universal_remotes/&cl=ca,en&page=&viewid=1&view=comparison&compProducts=373,374

Well I got my new extender. It worked. Then I had a problem updating my remote that tech support had to fix online (kept getting a Java error). Now my extender won't work again when I tried to update after their fix. I'm not sure how long I will be holding out before I try the refund route :(

This thread has had many twists and turns, and most of the recent posts are unhappy ones. Sorry to see so much disappointment.

In any event, fortunately I don't need RF or zwave. My 1000 has been excellent so far. The programming from my PowerBook (Mac OSX 10.4.9) was easy as pie, and I only had to go back into programming once to make a couple of changes when I switched components. It mapped the other remotes flawlessly. It's handling six and eight command routines easily, and it looks swell in its cradle.

Even my GF likes it and uses it without a second thought. Now I have six less remotes on the table. :)

Are you guys just going to give up the Z-Wave compability with the Harmony 1000 just like that? Logitech should and will not get away with not implement an advertised feature! I can't believe how much people these days just accept things they clearly shouldn't accept! We're being treated like **** of Logitech, and what do we do about it?! Nothing. We just sit here like a bunch of hobo's and watch Logitech take away the money we used to buy a Z-Wave compatible remote, that actually doesn't do much more than a Harmony 880 do. I couldn't have been more disappointed with Logitech than I am right now. I will not settle with not getting what I paid for. All they have to do is a software update! It's that easy! Why aren't they doing it? I need a better explanation to why Z-Wave will not be supported!

I'm jumping through hoops now as they try to fix the extender. It really is a cool toy when it's working... when it's working....

Are you guys just going to give up the Z-Wave compability with the Harmony 1000 just like that? Logitech should and will not get away with not implement an advertised feature! I can't believe how much people these days just accept things they clearly shouldn't accept! We're being treated like **** of Logitech, and what do we do about it?! Nothing. We just sit here like a bunch of hobo's and watch Logitech take away the money we used to buy a Z-Wave compatible remote, that actually doesn't do much more than a Harmony 880 do. I couldn't have been more disappointed with Logitech than I am right now. I will not settle with not getting what I paid for. All they have to do is a software update! It's that easy! Why aren't they doing it? I need a better explanation to why Z-Wave will not be supported!

Sorry, but I already gave up and purchased a REAL Zwave remote in the Leviton remote made for Vizia lighting. I am now controlling 25 lights in my basement on 10 different circuits with 4 button pushes total. I have had absolutely no problems whatsoever with this remote. One scene for enter the basement, one scene for watch movie, one for watch with sconce lights and one for pause. I can also shut down all the lights in the entire basement with a simple push of the active scene when I leave the room. Sorry, but even if Harmony had worked out the issues on the 1000, their system would have been far inferior. As far as the 1000 goes if they would just update the firmware to eliminate the freezing issue, I would be happy to use it as an A/V only remote. I will give them one more month if they do not fix it, then I will demand a full refund for a remote I can at least use.

Are you guys just going to give up the Z-Wave compability with the Harmony 1000 just like that? Logitech should and will not get away with not implement an advertised feature! I can't believe how much people these days just accept things they clearly shouldn't accept! We're being treated like **** of Logitech, and what do we do about it?! Nothing. We just sit here like a bunch of hobo's and watch Logitech take away the money we used to buy a Z-Wave compatible remote, that actually doesn't do much more than a Harmony 880 do. I couldn't have been more disappointed with Logitech than I am right now. I will not settle with not getting what I paid for. All they have to do is a software update! It's that easy! Why aren't they doing it? I need a better explanation to why Z-Wave will not be supported!

Ideally no. If we had it in us, I'd love to see what type of legal class action could be taken to not only get compensatory, but also punitive damages. That said, I'm not a lawyer (is anyone here one or plays on on TV?) and I don't have it in me to chase it down further, since Logitech has already offered to refund my full purchase price. I've already picked up the new Pronto and let me tell you, this thing is head and shoulders above the 1000. Actually, after working with it for about a week now, I've come to realize that the 1000 isn't even close to being in the same class. Yes, the Pronto is more expensive and requires getting up the learning curve to customize it as desired, but if you want to talk about a REAL universal touch screen remote this is it, hands down. I know this is a 1000 board, so I won't pump the Pronto further, but wanted anyone who is interested to know that while Harmony is busy d!ck!ng around with everyone, there are products out there that actually work and work awesome.

Good luck everyone. In some perverted voyeuristic way, I keep coming back to this board to see what the latest developments are. Don't let Logitech do this. Fight the good fight or get your dough back. This company is a short if this is how they do biz.

Yes, the Pronto is more expensive and requires getting up the learning curve to customize it as desired, but if you want to talk about a REAL universal touch screen remote this is it, hands down.
Well that may be so but assuming you're referring to the TSU9600 then at least here in Australia it's not in the same suburb as the 1000 at six times the price! :eek: For mine it would have to make me breakfast lunch and dinner as well as give me nightly massages if I'm going to pay that sort of money.

FYI...not sure if this is good or bad in your eyes, but here is what I got from logitech. They gave me an 890 for free and told me to keep the 1000.

BTW im selling the 890 in the market place. I cant in good conscience sell the 1000 to someone else. I am getting the MX 3000.

Can someone tell me what buttons display when a "Tuner" is selected? The reason I ask is I thought if I could use this remote outside with the RF extender to change radio stations and I would like stations that are preset instead of showing up as a "1" I could change to "107.7"

Thanks

any news on the next major update to fix the the freezing issue? isn't it supposed to be fathers day time frame?

Ideally no. If we had it in us, I'd love to see what type of legal class action could be taken to not only get compensatory, but also punitive damages. That said, I'm not a lawyer (is anyone here one or plays on on TV?) and I don't have it in me to chase it down further, since Logitech has already offered to refund my full purchase price. I've already picked up the new Pronto and let me tell you, this thing is head and shoulders above the 1000. Actually, after working with it for about a week now, I've come to realize that the 1000 isn't even close to being in the same class. Yes, the Pronto is more expensive and requires getting up the learning curve to customize it as desired, but if you want to talk about a REAL universal touch screen remote this is it, hands down. I know this is a 1000 board, so I won't pump the Pronto further, but wanted anyone who is interested to know that while Harmony is busy d!ck!ng around with everyone, there are products out there that actually work and work awesome.

Good luck everyone. In some perverted voyeuristic way, I keep coming back to this board to see what the latest developments are. Don't let Logitech do this. Fight the good fight or get your dough back. This company is a short if this is how they do biz.

On the contrary; I think there is nothing more appropriate than to discuss other alternatives to the nightmare we have all been subjected to by Harmony in this exact thread. Nothing and I mean NOTHING will make Harmony get off their fat lazy azzes to fix this remote more than a drop in monthly sales numbers of this model. Anything we can do to educate others about the nightmare they will set themselves up for if they buy this remote and WASTE $500 is a step in the right direction. Not to mention all help we can supply the victims to provide a workable solution to help them fix their A/V control problems.

Hey guys, new here but love a good forum and have lurking for awhile and have found great ino here. More importantly is my 1000, i've had it for a litte over a week, set it up (which was a little bit of a pita) and have had zero problems. After reading so many post here i have been trying to get the 1000 to freeze, not work whatever and so far nothing. I did call logitech about the z-wave issue and got level 2 support and recieved zero help. No offer of a refund, discount on an 890, nothing. I'm a persuasive guy and was on the phone with 4 diferent people and not even a sniff. Anyway, i windering if you guy have seen these problems right from the get go or had the remote awhile before they started happening. I am running a plasma, hddvd, cable box, and home theater system fyi.... Thanks....

FYI...not sure if this is good or bad in your eyes, but here is what I got from logitech. They gave me an 890 for free and told me to keep the 1000.

BTW im selling the 890 in the market place. I cant in good conscience sell the 1000 to someone else. I am getting the MX 3000.

I got the same offer from Logitech yesterday. They srewed up pretty bad, but somehow I'm not mad at them anymore :) . I will return the Harmony 1000 and keep the 890/ 895 until something new with Z-Wave support shows up. I don't think I'll buy a new Logitech remote though. As long as they drop buggy remotes like the Harmony 1000, I'm not interested. They really should work longer on their remotes. They can't just drop out a remote and then use the consumers as testers to find bugs. The product should be bug free when released.

Hey guys, new here but love a good forum and have lurking for awhile and have found great ino here. More importantly is my 1000, i've had it for a litte over a week, set it up (which was a little bit of a pita) and have had zero problems. After reading so many post here i have been trying to get the 1000 to freeze, not work whatever and so far nothing. I did call logitech about the z-wave issue and got level 2 support and recieved zero help. No offer of a refund, discount on an 890, nothing. I'm a persuasive guy and was on the phone with 4 diferent people and not even a sniff. Anyway, i windering if you guy have seen these problems right from the get go or had the remote awhile before they started happening. I am running a plasma, hddvd, cable box, and home theater system fyi.... Thanks....

Hopefully you will not see it, but over 90% of the people who answered the poll have been having the freezing issue. Please verify what revision number your unit is running. Somebody else posted about touching the touch screen when it freezes instead of simply pulling the battery and this has worked for me most of the time it freezes up, although I have still had to pull the battery once in the last week.

Hopefully you will not see it, but over 90% of the people who answered the poll have been having the freezing issue. Please verify what revision number your unit is running. Somebody else posted about touching the touch screen when it freezes instead of simply pulling the battery and this has worked for me most of the time it freezes up, although I have still had to pull the battery once in the last week.
Hey- if by revision number you the version that appears when doing the firmware update it's 4.6.1, if not let me know how to find that info and i'll let you know, thanks...

did anyone check and see if the new Firmware was released? I was told by logi it would be fathers day. I dont want to try updating as I heard many functions for digital cable boxes were removed. Did they release something new or continue the trend or anouncing a firmware release then releasing nothing?

The sound of crickets....

Junior, I was referring to the firmware version. I thought maybe logitech actually might have fixed something.

I just bought one of these yesterday. After 95 minutes with level 2 support, I'm still having problems. No matter what we've done, new software/firmware downloads (7.3), I can't get the computer to recognize the remote. Anyone have any thoughts? They said the problem was due to insufficient charging of the battery. Well it's been charging over 12 + hrs now. About ready to take it back today. Thanks.

Take it back. It's becoming an admittedly bad product. I don't see how the harmony 1000s problems can turn around now.

did anyone check and see if the new Firmware was released? I was told by logi it would be fathers day. I dont want to try updating as I heard many functions for digital cable boxes were removed. Did they release something new or continue the trend or anouncing a firmware release then releasing nothing?
I had an email from Logitech support the other week telling me that there would be a new firmware release sometime in July. In my understanding this should at least fix the problem of fixed soft buttons becoming disabled after any customisation but I wasn't informed as to what else it will fix. Personally mine has gone into a cupboard until the firmware update and if it's still no good it's going back to the retailer via brick express (i.e. through the window with a brick taped to it.)

Wow! I finally made it through the 29 pages!

It seems like most people who wanted Z-wave support were disappointed.
Besides a few here and there, I dont think many have been successful at making it work.

I shall look for a 890 pro or some other brand.

Wow! I finally made it through the 29 pages!

It seems like most people who wanted Z-wave support were disappointed.
Besides a few here and there, I dont think many have been successful at making it work.

I shall look for a 890 pro or some other brand.
Yes, you are correct to run away from the 1000 at all cost. Be advised that the 890 and 890PRO will also not give you all of the Zwave functions. If you are interested in a few dimmers then it will work well for you, but if you are looking for any advanced features like using the scene controllers, or a secondary remote (ie letting you set up your system with a full functioning remote like the leviton and then using the harmony for the control portion), then you are out of luck.

I have a Samsung HT-TQ85 and when I try to change the volume using the hard button on the Harmony 1000 the volume level changes by 3 levels instead of 1. Could someone help me correct this? Thank you in advance.

As far as the sudden change in not supplying zwave functions on the 1000, I think this would legally qualify as a breach of contract for those that bought it prior to the announcement...so technically, Logitech could be sued, but it looks like they are settling by offering refunds for returned products beyond any warranty period (as they should be). This seems like a pretty great way to avoid having to file claims for liability losses since they get their "working" products back to refurb/repackage.

"...breach of contract involves the promise (called a warranty) made by a seller regarding its product. If the product fails to live up to the promise, the warranty has been breached, and the buyer can make claim against the seller. The warranty may be either expressly stated or implied by law."

It is wrong for Logitech to advertise Z-wave support and have people spend $500 on a device based on that promised support then reverse their decision and cancel Z-wave support. I have contacted my attorney and he is more than willing to bring a class action suit, give the 220,000 units sold to date. Please respond to this post if you would like to become a member of this class action suit for canceled Z-wave support.

Has anyone else contacted Logitech directly and gotten them to either exchange your 1000 for an 890 pro or perhaps even get them to refund the purchase price you paid for the 1000?

Just curious on what I should do...I have no z-wave stuff at the moment, but i definitely planned on getting everything setup in my theater by this fall...and this one one of the reasons I plunked down the $$ for the 1000.

Terrible move by Logitech, and it will be the last purchase I make from them for sure.

Will this remote ever be fixed from the freezing issue? 4 months and counting now and still no firmware update! I love pulling out my battery once a week to unfreeze this POS.

An another Logitech screw up here; I purchased a computer over the weekend at a show and the vendor threw in a Logitech MX710 wireless keyboard and mouse with the computer for free to sweeten up the deal. Does it work correctly with Vista, even though it claims to on the box? You guessed it no! It will not let the computer go into sleep mode which is a known issue with their software that I found out about after I checked the Logitech forums. 5 months and counting now for that issue to be resolved. Do yourself a favor and never ever buy logitech items as they have no clue how to put out quality products anymore.

I finally got my issue with the extender resolved. System now seems to be working pretty well. I haven't had any major freezing issues but probably haven't used it enough. I hope to test it more this week as I implement some macros with my x10.

On a funny note, and gosh knows this thread needs one, I did find a surprisingly good new use for the h1000. Last night I was in the theatre when the power went out. I live in a rural area and the power usually stays out for a good period of time. While psyching myself up to stumble through the dark, out of the theatre, through the gamesroom and basement and try and make it upstairs, the h1000 came alive when I started to stand up. And wow it works as an amazing flashlight in an emergency. It really is quite bright. I then used it to successfully navigate upstairs, check on my little 1 year old, make a sandwich and even get a glass of milk.

I'm sure all the frustrated owners here will be happy to hear that I have found a good use for their h1000s. :)

Has anyone successfully used a 3.5mm headphone extension wire to extend the reach of the IR sensors? I wanted to run one in wall for my plasma

Yes, all the way to my projector 20-25 feet....

Has anyone successfully used a 3.5mm headphone extension wire to extend the reach of the IR sensors? I wanted to run one in wall for my plasma

I used one of these puppies. Works like a charm.

http://www.smarthome.com/8186.html

Bud

I used one of these puppies. Works like a charm.

http://www.smarthome.com/8186.html

Bud

Hmm based on this picture looks like I don't even need a mono cable any stereo extension wire should do

Hmm based on this picture looks like I don't even need a mono cable any stereo extension wire should do

Some folks just splice the flasher and add a run of cat5e in between the flasher and the plug. For me, it was just easier just to spend the 9.00 (plus shipping of course).

Bud

Thanks for the help guys, another issue that just cropped up - I have 2 Zwave dimmers I am using with the remote (on/off only as everyone else has reported) but when I use one of the dimmers it turns on random components in the AV rack so somehow the zwave commands are affecting th IR output from the RF extender, very strange

Will this remote ever be fixed from the freezing issue? 4 months and counting now and still no firmware update! I love pulling out my battery once a week to unfreeze this POS.


My guess is "no" if they're offering you a free 890 to shut up about zwave.

I'm sure all the frustrated owners here will be happy to hear that I have found a good use for their h1000s. :)

Indeed. I'm delighted to hear I have a $499 flashlight. Beats a doorstop.

I've had my h1000 for about 2 weeks now, and have tried to read most of the post here and all I can say is WOW, Z-Wave owners are p_ssed. My sympathies, I guess I'm fortunate in that my lights and components in my theater room I originally setup to run on IR (the components with a Xantech Emitter).

I was reading in earlier post that people were having problems with the SA8300HD "Hard Buttons". Because I already had activities setup on my account from an earlier Harmony Remote, I didn't realize that this was going to be a problem on the h1000. But what I did to correct this, was to redo the 'Watch TV' activity and set the device as a PVR instead of a Digital Set Top Box and BAM, all of the "Hard Buttons" are working now.

I really liked the feature of already having a Harmony Account not having to redo your setup if you upgrade or add a remote.

I guess my point is I would suggest this device to other people, but inform them to really do their research on the product and make sure it does all that they need it to do.

I was lucky that Z-Wave support wasn't needed.

Dwight2001

Hmm based on this picture looks like I don't even need a mono cable any stereo extension wire should do

A stereo cable will work, but I am pretty sure it is just using the one leg. I used an 8' stereo cable from radio shack that worked great to reach my projector.

I'm really torn between this one and the Philips one that is also coming out. Of course this one doesn't have a big price tag like the Philips one does, but they both look so good!! :)

Which is the Philips one?

Sorry for the pissing match above with Samson, but the facts are that Harmony will probably never write the code to download the network infrastructure down to the controllers, which is necessary for the scene controller and also to act as a secondary remote. This will probably be true for the 1000 if they ever bring it up to speed as well so if you are set on the installed scene controllers it is probably time to move on. Samson does bring up some good points though about 890Pro being able to do areas and triggered scene control in activities. As far as I can see there are basically 3 paths forward for us.

1. Do nothing and wait 6 months or so and hope Harmony actually makes their flagship remote a flagship.

2. Buy the Leviton controller for $112 from www.asihome.com like I did and be done with the madness. The Leviton remote gives you much more options to control the lighting in your house without having to carry a single remote to each room, which is what the 890PRO would force you to do. Still wait 6 months for Harmony to get the 1000 working correctly.

3. Force Harmony to exchange the 1000 for the 890PRO for free.

I personally already have an 880 and the 890PRO is the same layout. It is not the most ergonomic remote and is not what I wanted to control my Home Theater.
Samson was also correct in that the 890PRO is not as easy to find as it was 4 months ago when I was looking at all the available remotes. It was even for sale on Amazon at that time. I only found 2 sites that sell it online now and the price was also more than I paid for the 1000 so Harmony must be cracking down on resellers.

What was the model number of the leviton controller you purchased please?

What was the model number of the leviton controller you purchased please?

The last three digits are BSG. Here is the link to the item at ASI. http://www.asihome.com/ASIshop/product_info.php?cPath=50_51_521&products_id=2486

There are only two models and the difference is that the more expensive model has a built in clock to allow for timed based triggers. I am never going to program my lights to turn on or off via the clock, so I saved the aditional $20 and purchased the cheaper remote without clock functions.

Harmony,

I believe you have set a record on how to take a new product with an incredible amount of buzz and effectively kill it in less than four months within the tech community. This product should probably be a business case study in some university of how not to launch a product. It is pretty sad that the last posts all seem to be about how fast to run away from this remote and what other companies offer good products to replace yours. Maybe if you actually supported your products we wouldn't be in this position. Almost 5 months now and no firmware update to fix some simple issues?

Hola guys, I have the unit. I have it programmed and working perfectly, I love the thing!

Hey everyone,

I own the H880 now and considering an upgrade to the 1000. Other than the small LCD on the 880 I love it. Anyway, just looking for some feedback on the 1000; any end users care to grade the 1000 for me? Also, I read conflicting reports one said you need the extender to control any thing and another that said it is not necessary unless you are going through walls, etc. Finally, alot of my equip mirrors my main HT room... it is Fios HD box, Hitachi TV's and HD Dvd Players. I DO NOT want to use the 1000 if for some reason it will control all my devices in the other rooms as well; that would be a major pain and potentially a deal breaker with the boss (wife). Hopefully this all makes sense and thanks in advance for any help/advice!

Hey everyone,

I own the H880 now and considering an upgrade to the 1000. Other than the small LCD on the 880 I love it. Anyway, just looking for some feedback on the 1000; any end users care to grade the 1000 for me? Also, I read conflicting reports one said you need the extender to control any thing and another that said it is not necessary unless you are going through walls, etc. Finally, alot of my equip mirrors my main HT room... it is Fios HD box, Hitachi TV's and HD Dvd Players. I DO NOT want to use the 1000 if for some reason it will control all my devices in the other rooms as well; that would be a major pain and potentially a deal breaker with the boss (wife). Hopefully this all makes sense and thanks in advance for any help/advice!


I would highly recomend you DO NOT BUY this remote. Take some time to read through the posts on this thread. The 1000 is the single worst product I have bought for my home theater in my 10 years of this hobby.

I would highly recomend you DO NOT BUY this remote. Take some time to read through the posts on this thread. The 1000 is the single worst product I have bought for my home theater in my 10 years of this hobby.
Met64, I do not own one but am also concerned about some of the posts in this thread (although a lot of them deal with Z-wave, for which I have no need or interest right now).

If you want to try it, I would recommend buying it from costco.com ($350 including shipping) if you are a member. That way, you can go ahead and see for yourself, but still give it back painlessly at any time thanks to their satisfaction guarantee if it does not live up to your expectations compared to the 880.

One final point, the remoteshoppe.com review might be worth reading since, theoretically at least, they should know better than most:

http://www.remoteshoppe.com/index.php?itemid=360

I've had my 1000 since February...and while i can an occasional lockup I have been pretty happy with it. no major complaints. I am not using zwave...

Wow! After reading through these posts I called LT and asked about the process of upgrading remotes and they said there are known issues attempting to upgrade to the 1000 with the software and the only way to do it is completely delete the current software and use an older version software? No thanks, apparently by doing this I would loose my current settings. In the mean time, I will keep checking EBay as these remotes are now going for $299 free ship. BTW... When I had to call LT Tech Support over my 880 they have been GREAT! No wait, and resolved my issue.

Thxs!

How well does this remote work with HTPCs? Can I send keyboard commands to a system or launch programs?

Wow! After reading through these posts I called LT and asked about the process of upgrading remotes and they said there are known issues attempting to upgrade to the 1000 with the software and the only way to do it is completely delete the current software and use an older version software? No thanks, apparently by doing this I would loose my current settings. In the mean time, I will keep checking EBay as these remotes are now going for $299 free ship. BTW... When I had to call LT Tech Support over my 880 they have been GREAT! No wait, and resolved my issue.

Thxs!

i actualy just picked up one on ebay for $299 last thursday. it just showed up today and im trying to figure out how to use this beast. its not the easiest remote and may take me some time. some things im not to happy about is the ammount of option given on the screen. i hate having to go through 10 pages just to find the exact option i want. if i cant fix this then this remote is going back on ebay.

also does anyone have pics i can use for stations like espn, abc, fox, ect.....?

i also dont like that the manual is just a setup guid or should i say poster which gives no info on how to use this remote.

all i can say is wow this remote blows big time. it is by far the worst remote i have ever come accross. no wonder why the price is falling so fast. you gotta spend so much freaking time just to set this thing up and it still doesnt work right after that. this thing has been nothing but a headache since i got it today and i cant see how my girl would ever figure it out. im so glad i kept my "cheap" sony remote commander because the only thing this logitech is better at is displaying stuff on the screen. but the screen only allows 6 option on the screen. if you want to control 1 component forget about it because you gotta go through so many freaking menus just to get to that point.


is there a way to get activities off as my default screen and change it to devices? is there a way to have the power button control the specific devies your on instead of all of them at once?

all i can say is im very good with figuring out electronics and computers and this device completely blows. it options are limited and not user friendly.

... if you want to control 1 component forget about it because you gotta go through so many freaking menus just to get to that point.

is there a way to get activities off as my default screen and change it to devices? is there a way to have the power button control the specific devies your on instead of all of them at once?
That would be ridiculous on a Harmony: the whole point is to have activity based use so that one button push turns everything on and sets all the inputs and outputs correctly. Using any Harmony in device mode (rather than activity mode) defeats the main reason for having the remote in the first place. When in any given activity all the buttons you need should be available, regardless which device is being controlled (the most obvious example is controlling the sound on the TV or AVR while in the "Watch DVD" activity).

Don't you use macros to do exactly the same thing on your Sony? Anyone paying more than $25 for a remote expects and desires this "one touch control" capability IMO ... unless I am missing something ...

That would be ridiculous on a Harmony: the whole point is to have activity based use so that one button push turns everything on and sets all the inputs and outputs correctly. Using any Harmony in device mode (rather than activity mode) defeats the main reason for having the remote in the first place. When in any given activity all the buttons you need should be available, regardless which device is being controlled (the most obvious example is controlling the sound on the TV or AVR while in the "Watch DVD" activity).

Don't you use macros to do exactly the same thing on your Sony? Anyone paying more than $25 for a remote expects and desires this "one touch control" capability IMO ... unless I am missing something ...


what your missing is basic stuff like this,

it only allows 8 marcos on the screen at once. lets say you put the buttons in order and wish to tune to channel 849 (which is espn where i live) well now i gotta press 8-4-arrow down-9. how about giving us the option so we can choose which way we wish to use the remote instead of making us guess our way through the menu to find device mode. allowing more buttons on the screen sure would help a ton. maybe im missing the option to allow more buttons on the screen but i hate having to scroll through options just to tune in a channel. at least with my sony there is 0-9 plus every other button on 1 screen.

my whole point of owning a universal learning remote is so i dont have to fumble to find remotes but now i gotta fumble to find buttons.

ok as im learning this remote more the better its getting. im not happy with some of the options and how there setup but im sure i will get used to them. my only concern is my girl will not like this and have a hard time figuring it out.

... lets say you put the buttons in order and wish to tune to channel 849 (which is espn where i live) well now i gotta press 8-4-arrow down-9 ... i hate having to scroll through options just to tune in a channel. at least with my sony there is 0-9 plus every other button on 1 screen ...
That does sound very clumsy, if that is really how it works. I have only used the usual Harmony models which do have all the hard buttons such as a number pad etc.

That does sound very clumsy, if that is really how it works. I have only used the usual Harmony models which do have all the hard buttons such as a number pad etc.

will i found the numbers key. its a small little option in the corner of the screen. it is an ok feature but put in a bad spot. some of the options are clumsy as you stated but the more i play with it the more im getting it.

I've had my h1000 for about 2 weeks now, and have tried to read most of the post here and all I can say is WOW, Z-Wave owners are p_ssed. My sympathies, I guess I'm fortunate in that my lights and components in my theater room I originally setup to run on IR (the components with a Xantech Emitter).

I was lucky that Z-Wave support wasn't needed.

Dwight2001


Same here....I have had this remote for a mnth now....it has not frozen up on me yet..my HT guys had to tweak the settings a couple of times to get it working the way i want it to....i am happy with it for now....I use it only to control devices and lights for my HT only.....

For any potential buyers: if the goal is to use it for multiple tasks/rooms, then look elsewhere...works fine for a dedicated HT....I went for this rather than 890 as I liked the larger LCD screen(WAF) ;)

dam my remote started freezing every once in a while. it will start going into a command and just freeze there. man this has been a bad day dealing with this remote so i hope tomorrow will be better. im on vacation now so maybe i will have this thing figured out in the next few days.

yeah i definetly wouldnt recomend this remote for those looking for more then 1 room. you will have all your equipment on 1 screen instead of having the option to hide the other rooms. i would love that option where you could go into the menu and pick a different room and its hides the other room until you select it again. or how about some downloadable pics for fav. channels.

Same here....I have had this remote for a mnth now....it has not frozen up on me yet..my HT guys had to tweak the settings a couple of times to get it working the way i want it to....i am happy with it for now....I use it only to control devices and lights for my HT only.....

For any potential buyers: if the goal is to use it for multiple tasks/rooms, then look elsewhere...works fine for a dedicated HT....I went for this rather than 890 as I liked the larger LCD screen(WAF) ;)

Sorry Stlcity, but you have probably just not used it enough to hit the glitches. A recent survey of users showed almost 90% having the freezing issues everyone is describing. This remote will not work reliably for an HT setup until they update the firmware. 4.6 is glitchy as hell and locks up. For instance the other night I was using my HT PC downstairs and the volume up command stuck and sent my Denon receiver to full volume at 1:00am in the morning. My wife loved that. I am using the RF interface, but others are reporting the same issues just using IR. By the way I was never biased against Harmony as I already own an 880 upstairs that works perfectly. Best advice to anyone thinking about buying this remote is DO NOT until they update the firmware beyond 4.6 and people have a month or so to verify the glitches are gone. Don't even get me started on the Zwave debacle!!

Here is one site for favorite icons: http://www.lyngsat-logo.com/tv/a.html

Here is one site for favorite icons: http://www.lyngsat-logo.com/tv/a.html

thanks i did a google pic. search today and came up with a bunch pics im useing.

i gotta say after the hours and hours of setting this remote up im getting used to it. if someone is just getting into the harmony remotes then this will be a big jump and you need to be patient (something i sure was trying to be but needed to let off some steam on this thread earlier).

some things i dont like,

lets say your watching tv and useing the activities and decide to check other things out in the remote. well if you come back and press PVR (in my case) it will think its turning on the tv but in reality its turning off the whole system. you have to remember to find the current activities key to avoid this. i wish the remote would remember what activity you where already in and didnt turn everything off. this can be a frustrating remote alone never mind the fact it doesnt come with a manual.

aside from the freezing here and there it has been good.

quick question about cable boxes and hdmi handshake,

ok so when i setup the watch DVR it turns on my tv first then dvr. but the short delay keeps giving me HDMI handshake issues. i have switched the power on delay for the dvr to 22000ms but im still running in problems. how long a delay have you guys given it?

i would also like to know about other delays people are useing. right now there is a slight delay from when i press the botton to when the component reacts. what option in the delay area would remedy that. im not sure what each setting is used for as there is no instructions.

"never mind the fact it doesnt come with a manual. "

Click on "more help" upper right side of your Home Page. In the upper middle next screen, click on manuals and download the 1000 manual in PDF format.

Alright believe it or not there is a firmware update now available for this remote. Not sure why it is titled 4.6.1 as I thought the one we have been using forever was 4.6.1, but maybe it was simply 4.6 and we only get a .1 addition. Can somebody else who has not updated the firmware please confirm the version we have been using for the last 4 months? Anyway, I stumbled on this while trying to work out timing problems still with turning on and off my Vista PC into sleep mode. There are a lot of minor changes that I have noticed. First thing is that it does not seem to force the assistant on after each update. Second a sound has been added when activating activities. Upgrade and you will see what I mean. There is also a calibration screen now in the tools area. Volume seems to go louder. I believe the screen delay can go longer, but it might only be a change to the way it looks. Zwave options are now conveniently in one place. Lastly it was a bit weird as the changes showed up without doing the firmware update separately, but my RF icon when transmitting was not there. Also I had to reconnect to the RF extender as nothing worked after a simple update to the remote. It is almost as if Harmony tried to backdoor this upgrade to make it almost invisible to the user and automatic, however anyone familiar with all the problems and who had worked with this remote for any length of time would notice the changes immediately. Since my RF icon did not work correctly and after the changes were visible the firmware upgrade process did recognize and install the upgrade I do suggest you go through that process to make sure it is upgraded properly, just in case. I am now extremely curious if the last version had the .1 on the end or not as it is strange that it showed up without doing the firmware update process even if it did not work perfectly. The remote also seems to just work a bit faster as they may have reduced the RF lag. Comments from others welcomed as I am hopeful that the freezing issues may be gone, but we need a lot of use before we can confirm.

Update, this update really occurred last week July 31st while I was on vacation. Here is a good link that discusses the changes. http://forums.logitech.com/logitech/board/message?board.id=remote_software&thread.id=2010 It appears that they upgraded the backend client side, which kind of explains why it was visible without forcing the firmware upgrade, but again they recommend you do the firmware upgrade path as I recommended above. At least this is a step in the right direction after 5 months of nothing. I think that Harmony won't admit it, but they were working on Vista update for all their software and were not working on any remote specific work until that was done. It appears that a major firmware upgrade is due at the end of September as well. At least it appears that they are now listening to users and working on the software/firmware.

Can somebody else who has not updated the firmware please confirm the version we have been using for the last 4 months?

SW 7.3
FW 4.6.1
HW 1.10.0

Was told by a level one CR that the new FW was ver. 1.0. Can't confirm, as I did not watch the status bar as I updated remote. Also, had the same problem with the RF and had to re-sync the remote and extender. Now, I understand that the official SW Ver. is still 4.6.1. Strange!!

Guess I'll be waiting to see how this new firmware release fares. I just got a 670 that I was going to return for this 1000, but if its still buggy then I'll just hang on to it till the kinks get worked out. Sigh.

So far, so good. It has not locked up on me at all in 3 days, which is approaching the longest every which is proably like 5 days for me. Also the response seems to be much faster. I also like the jingle upon activity pushing to let you know it has been activated. It is far too early to tell, but so far so good. It is very nice not to have to turn off the damn assistant everytime you make any changes!!! The other thing that sux and I wish they would change is why the heck do they need everything to turn back off after an upgrade. Just give me a quick on/off checkbox for each device and let me go forward in the right state. It is a pain in the but to have to restart the PC, receiver and projector just to make a minor change.

Lastly, I have noticed that version 7.3 of the software works much better on my Vista PC then it worked on my XP machine. It may have something to do with how they do the USB communication as the older version always tried to set up a local area connection on my XP machine. 7.3 Vista is just plug and play and it always communicates correctly and only slows down waiting for Harmony's servers during primetime.

I got the upgrade as well and now my remote will not Pair with th extender - I spent an hour with harmony tech reinstalling firmware and tweaking the settings and the end result is that they are sending me a new extender, I know several other people on the harmony forums with the same issue so be careful...

There are a gazillion posts in here so I apologize if this has been covered. If so, please just post a link to the appropriate place to direct me.

I just bought my H1000 today and had none of the nihgtmares some people describe in setting up. Took me about an hour to get all my devices squared away and in there.

When I go to "Watch TiVo" (one of my main Actions, a screen appears with rounded buttons that mimic those on the Tivo remote, and there's a heart icon in one corner, and a numeric "123" in the lower left corner. Very nice.

However, when I'm trying to control my DVDO VP30 Scaler, I get clunky rows of uniformed grey buttons and no little icons. i also have to go to "Devices" in order to even get to the controls, which I use a lot to change aspect ratios. My question is:

- Is there ANY way to get custom button layouts for a device like a scaler, or am I stuck with cool buttons only on devices the logitech decides they have time to create buttons for? I'm happy to make my own but I don't see any way to get them into the device.

Thanks in advance.

I got the upgrade as well and now my remote will not Pair with th extender - I spent an hour with harmony tech reinstalling firmware and tweaking the settings and the end result is that they are sending me a new extender, I know several other people on the harmony forums with the same issue so be careful...

Did you ever go into the Zwave menu on the remote and reconnect to the RF extender? I had the same issue, but just going into the Zwave menu and adding the RF extender again solved the problem.

The other thing you might try is totally deleting the Zwave network, as Harmony did an absolutely horrific job of managing the Zwave devices on the network. There is no visibility into the node structure. I know as I struggled for months with multiple Zwave dimmers etc and the only thing that would fix the issue sometimes was deleting the entire Zwave network and then reconstructing it. The RF extender is simply another Zwave device, so if you can not connect cleaning the slate and then going through the entire process should fix the problem. Harmony support from their tech guys has been so bad, I seriously doubt that there was anything wrong with the extender itself, especially if it worked fine before the update.

Cherokee 180C, I sent you a PM.

Did you ever go into the Zwave menu on the remote and reconnect to the RF extender? I had the same issue, but just going into the Zwave menu and adding the RF extender again solved the problem.

The other thing you might try is totally deleting the Zwave network, as Harmony did an absolutely horrific job of managing the Zwave devices on the network. There is no visibility into the node structure. I know as I struggled for months with multiple Zwave dimmers etc and the only thing that would fix the issue sometimes was deleting the entire Zwave network and then reconstructing it. The RF extender is simply another Zwave device, so if you can not connect cleaning the slate and then going through the entire process should fix the problem. Harmony support from their tech guys has been so bad, I seriously doubt that there was anything wrong with the extender itself, especially if it worked fine before the update.

Correct when i try connecting to RF extender and hit the connect button so the status LED lights up the remote does not recognize that the extender has been triggered

There are a gazillion posts in here so I apologize if this has been covered. If so, please just post a link to the appropriate place to direct me.

I just bought my H1000 today and had none of the nihgtmares some people describe in setting up. Took me about an hour to get all my devices squared away and in there.

When I go to "Watch TiVo" (one of my main Actions, a screen appears with rounded buttons that mimic those on the Tivo remote, and there's a heart icon in one corner, and a numeric "123" in the lower left corner. Very nice.

However, when I'm trying to control my DVDO VP30 Scaler, I get clunky rows of uniformed grey buttons and no little icons. i also have to go to "Devices" in order to even get to the controls, which I use a lot to change aspect ratios. My question is:

- Is there ANY way to get custom button layouts for a device like a scaler, or am I stuck with cool buttons only on devices the logitech decides they have time to create buttons for? I'm happy to make my own but I don't see any way to get them into the device.

Thanks in advance.

I have VP50 and what I do is: In every activity, there's a menu that says customize buttons and in that menu is another menu called additional buttons. So in every activity, I set up a Display profile button with all 4 directional buttons that the 1000 controls the VP50.

I'm not in front of the software, but I believe the above menus are correct. I'm sure you know as well: the star button (bottom right) has menu for devices. In there you'll find your VP. From there you can click on VP and click menu and you can use your directional arrows on the 1000.

If there's a button you'd wish to have that the 1000 does not have in the data base, you can always create your own functions and then learn the command.

I sent this question off to Logitech CS, but I haven't heard back yet. Also, I did try to search for the answer, and I can't find it. Anyways...

Is there a way to upload or change the icons for each activity? Like how you can change the background on the remote?

Thanks.

I just updated my remote without any problem (other than my battery was dead because the unit was left off the charger while I was upgrading some components.).

I must say I was impressed with how easy it was to upgrade components in my home theatre. I replaced my a/v receiver with a pre/pro and amplifier. All I did was remove the old A/V receiver add the new unit, run through the setups for each activity and I was done. The hard buttons I had assigned to the old A/V receiver to control the volume were switched to the new pre-amp. I figured I would have to reconfigure those but it was smart enough to save me the time.

The hard buttons I had assigned to the old A/V receiver to control the volume were switched to the new pre-amp. I figured I would have to reconfigure those but it was smart enough to save me the time.

Thats cool. I love how smart this remote is. Its so well designed and intuitive. I wish all electronics were half this good.

I got an email back from Logitech support and they have said that replacing the icons for the activity buttons with custom user picked icons is not supported at this time, however, they did say they are looking into/working on adding the feature to a future software update.

You're giving Logitech far too much credit, Shizelbs. There are 31 pages of "issues" with the Harmony 1000 on this site. You waited until the end to post here.

The Harmony 1000 was released on January 26th, and they only last week issued an update that keeps all of us from pulling out the battery to reset the thing every three days. That's nearly seven months of us suffering with the buggiest remote on the planet.

Don't hold your breath on any "icon changes."

I'm simply stating MY opinion based on MY experiences. MY opinion is not formed on the problems others have had. And this remote is just one of many excellent products I've purchased from Logitech.

Its unfortunate the other problems some are having with the remote, but I stand by my comments.

i have upgraded and still experience freezing. Clearing this simple issue was not fixed...yet again. :mad:

I just got mine yesterday. It kicks some major butt for me. In about an hour I was up and running. I like the computer interface for programming, and the flexibily. It was the easist time I've had setting up the macros. Sorry to read of some of the woes here. I have exactly the kind of control over my set up that I want, and that is great. It's the first universal that has given me that right out of the box. I agree with Shizelbs here, an excellent product and works just right for me. As far as issues, every piece of equipment I own supposedly had some issue, but none of them were experienced by me (I must be very lucky).

i have upgraded and still experience freezing. Clearing this simple issue was not fixed...yet again. :mad:

After upgrading, I am now experiencing more freezes than before. I used to get maybe one freeze/week but now it is closer to one/day. I'm thinking it has something to do with the slide show that is now enabled. I'm going to do some more experimenting when I get a chance.

After the update I am getting a lot of no response from my hard buttons when I press a soft button before hand. This is most obvious when I change channels on my satellite and then need to adjust the volume but the volume will not respond until I first touch another one of the soft buttons again. Very odd and this behaviour did not happen before the update.

Rod

Some of the issues here are legit (like software update glitches), but it seems like alot of them are because people aren't taking the time to "learn" the remote.

Guess what, I give this thing 5 stars and two thumbs up.

Sorry Stlcity, but you have probably just not used it enough to hit the glitches.

ur right...i use it in the HT and I dont have the time to be down there during the week....its mainly a weekend use.....now that football is around the corner the HT might get a better workout.....:D

I dont have any Z wave devices in my present home so it is not an issue to me.....

I have to say I'm surprised at all the troubles people are reporting. For me it keeps getting better and better. I just bought the RF Extender from Harmony and it set up flawlessly. It is now controlling everything with the RF extender.

Now the only quest I have is to find out if I can speed up the commands a little. I'm thinking I might be able to connect a cable from the IR connector on my HR10-250 DirecTV TiVO directly to the RF extender. If that works it might speed up response time because there's a slight delay in the translation process. This only becomes a problem when you're used to moving quickly forward or backward with the TiVO remote.

As for the buttons, just to clarify, I was referring to the buttons that appear when you press the "Current Activity" button. When I do that while I'm in the TiVO screen, I get cool looking buttons. When I do it for the VP30, I get drab looking, default gray buttons.

I have had it for more than 1mnth now..few days ago when watching football my equipment stopped responding...last night I went down to the HT and the LCD screen on the remote was white....no macros nothing!!!!!..have to call my HT guys to see what they can come up with.....:mad:

I have had it for more than 1mnth now..few days ago when watching football my equipment stopped responding...last night I went down to the HT and the LCD screen on the remote was white....no macros nothing!!!!!..have to call my HT guys to see what they can come up with.....:mad:

I have two Harmony remotes (including the 1000) and this happens from time to time. I just lose everything. So far, I have been able to just "sync" them back up to the PC and all is fine.

There seems to be no rhyme or reason, it happens at varying battery levels, etc.

I do notice on one of my remotes that the "help" will become un-hidden and pop up repreatedly just before the "alzheimers" sets in. The 100 doesn;t give us any warning, it just resets to the home screen with my devices still visable but no functionality whatsoever.

Odd.

I have two Harmony remotes (including the 1000) and this happens from time to time. I just lose everything. So far, I have been able to just "sync" them back up to the PC and all is fine.

There seems to be no rhyme or reason, it happens at varying battery levels, etc.

I do notice on one of my remotes that the "help" will become un-hidden and pop up repreatedly just before the "alzheimers" sets in. The 100 doesn;t give us any warning, it just resets to the home screen with my devices still visable but no functionality whatsoever.

Odd.

My LCD screen is totally white with some black streaks: none of the devices are visible....tried removing the battery a bunch of times..did nothing

Met64, I do not own one but am also concerned about some of the posts in this thread (although a lot of them deal with Z-wave, for which I have no need or interest right now).

If you want to try it, I would recommend buying it from costco.com ($350 including shipping) if you are a member. That way, you can go ahead and see for yourself, but still give it back painlessly at any time thanks to their satisfaction guarantee if it does not live up to your expectations compared to the 880.

One final point, the remoteshoppe.com review might be worth reading since, theoretically at least, they should know better than most:

http://www.remoteshoppe.com/index.php?itemid=360

Thanks Kex. I don't admit to "knowing" anything... just gets me in trouble. But I do try my best to point out my experiences with the remote I review and try and list pros and cons as objectively as possible. As you pointed out... most of the dissatisfaction with the H1000 involves the wireless extender and Z-wave and if that's a priority for tyou the 890 Pro would be a much better solution. However, if you want an inexpensive touch screen the H1000 is still in a class of its own - when you acct for design & price.

The only issue I've really had so far is it running out of power. I left it off the the recharging station during the day (~10 hours) and it lost charge in that time. I guess it really needs to be left on the recharging station.

Well, after less than about six months, my 1000 has died. Everything was working as expected (with the occasional resets/freezes) when it suddenly started showing the gray screen only and then a screen of vertical colored flashing lines. Battery removal and replacement did not fix it. I connected it to my PC to try to download the settings again and update the firmware but got an error about an invalid GUID.

Tier 2 support says that it will need to be replaced (under 1 year warranty) but that it will be 3-4 days before they can even email me with instructions on how to do the exchange. Apparently they are a bit backed up.

Overall, even with its idiosyncracies, I've really enjoyed the 1000, and I hope the replacement will come soon. It can be frustrating at times, but for the money I still think that it is a pretty good value. And fortunately I never needed the Z-wave.

i have upgraded and still experience freezing. Clearing this simple issue was not fixed...yet again. :mad:

Me too vancouver, although the frequency has dropped almost in half. I have only had two lock ups last month where I was having one or two/week. Still unacceptable, but better.

Does anybody know how to increase the length (time) of an IR signal, not the delays? The only problem I am having that I can not solve is that the Vista PC will not turn back off most of the time without going back through the help menu again after hitting the system off button. Since the microsoft PC remote has a toggle on/off setup with no discrete codes that I know of, I can not simple send another power signal again just in case it does see the original signal. Any ideas? I am able to simply grab the original remote and point it at the IR reciever and shut it off by holding down the power for a second or two.

Some of the issues here are legit (like software update glitches), but it seems like alot of them are because people aren't taking the time to "learn" the remote.

Guess what, I give this thing 5 stars and two thumbs up.

Sorry croseiv but with posts like this you lose all credibility. Most of us complaining are long time Harmony users with multiple harmony remotes. I for instance have an 880 and have set up several other Harmony remotes for other people. If you bother to look at my signature you will see the details of the home theater that I constructed almost entirely myself. Just because you are not pushing the H1000 to it's limits yourself, don't assume everyone else having problems is stupid.

I have only had two lock ups last month where I was having one or two/week. Still unacceptable, but better.



After upgrading to the 7/31 software, my H1000 began freezing multiple times/day. I did a lot of experimenting and have found that if I return it to its charging cradle before the activity has finished, the slide show comes on and when picked up later, the original activity never finished and the unit is frozen.

I believe it definitely has something to do with the slide show feature. I have reported this to Logitech, but haven't heard a thing yet.

I believe it definitely has something to do with the slide show feature.

Could you run a little experiment? Disable all the slideshow stuff for a few days and see if it ever freezes up. I'm interested in getting this remote - but the freezing worries me. OTOH, I could live without the slideshow feature.

-Reid

Could you run a little experiment? Disable all the slideshow stuff for a few days and see if it ever freezes up. I'm interested in getting this remote - but the freezing worries me. OTOH, I could live without the slideshow feature.

-Reid

I read your note about seeing if disabling the slideshow feature would fix a freezing issue. I thought it interesting and tested it with my 1000. After the 7/31 update I have been experiencing a very sluggish response from the remote with my hard buttons periodically not responding after a soft button press, well, removing all of the pictures in my slideshow instantly restored my previous responsiveness. Just add this to the list of issues I guess. So they finally fix/enable the slideshow feature but the remote is not powerful enough to pull it off without serverely impacting it's performance. I don't know whether to laugh or cry. They obviously didn't put enough memory in this thing.

Thanks for posting the suggestion, like you said I can live without the slideshow feature until they really get it working correctly.

Rod

I read your note about seeing if disabling the slideshow feature would fix a freezing issue. I thought it interesting and tested it with my 1000. After the 7/31 update I have been experiencing a very sluggish response from the remote with my hard buttons periodically not responding after a soft button press, well, removing all of the pictures in my slideshow instantly restored my previous responsiveness. Just add this to the list of issues I guess. So they finally fix/enable the slideshow feature but the remote is not powerful enough to pull it off without serverely impacting it's performance. I don't know whether to laugh or cry. They obviously didn't put enough memory in this thing.

Thanks for posting the suggestion, like you said I can live without the slideshow feature until they really get it working correctly.

Rod

I just tried removing the images from my slideshow but it still shows a slide show with some default Logitech images. My remote still hangs if I put it back in the cradle before the activity ends.

There was a post of the logitech forums that said that they are aware of this problem and can fix it if you call the support line. It has to be fixed at their end. I'm going to give them a call when I get a minute.

There was a post of the logitech forums that said that they are aware of this problem and can fix it if you call the support line. It has to be fixed at their end. I'm going to give them a call when I get a minute.


I haven't had a chance to call them yet, but I did get a reply to my email problem report. They told me to put it in Safe mode and then reload the firmware and software. The instructions they gave for putting it in Safe mode were incorrect. I knew that the reload would not fix the problem, but I tried it anyway and it did nothing. Their support staff is pathetic. I updated my problem report with the news that it didn't work and that this was a known problem that had to be fixed at their end.

I just tried removing the images from my slideshow but it still shows a slide show with some default Logitech images. My remote still hangs if I put it back in the cradle before the activity ends.

There was a post of the logitech forums that said that they are aware of this problem and can fix it if you call the support line. It has to be fixed at their end. I'm going to give them a call when I get a minute.

I see what you mean by the slide show still being present with some default images however for my remote that doesn't seem to hurt the responsiveness like my personal images did. I can find no way in the software to actually disable the slide show.

I tried sitting the remote in the docking station while an Activity was still sending signals to see if it would freeze like yours but my remote doesn't seem to want to freeze up there. Once the remote enters the docking station the slide show kicks off with the default Logitech images and as with my images I can not get access to the remotes soft buttons until either the slide show finishes or I quickly lift the remote off of the docking stating for a fraction of a second. That seems to end the slide show immediately. Personally I feel this behaviour should not be taking place, the slide show should be interuptable at any time with a simple touch of the screen.

Rod

The 7/31 update stopped the constant reconnect problem with my RF Extender--every other start required reconnecting--but now I have many more freezes than ever before. I have to disconnect the battery and reinstall it to get it to work at all.

This remote is so frustrating. Every firmware update brings more problems and fewer solutions. And yes, I have done several "safe" restores, which have no effect on the problem. Calling tech support only leads me through operations I've already tried, and seen fail.

I too thought the slide show is the current culprint for the freezes, but I don't even have any default images come on. All I receive is a blue bar at the top.

Gary

Wow this thread is a little disheartening. I was looking forward to getting a H1000 when I get my projector in the next month or so.....

Wow this thread is a little disheartening. I was looking forward to getting a H1000 when I get my projector in the next month or so.....
If you are worried about it but are still tempted, get it from Costco if you can ($350 last time I saw it in stock), then you will have no problems with a refund or exchange if your unit does not live up to your expectations. Remember though that the 1000, unlike the 890, does not come with the RF extender included.

Wow this thread is a little disheartening. I was looking forward to getting a H1000 when I get my projector in the next month or so.....

I agree with Kex.

I purchased mine from Costco 3 weeks ago and purchased an extender from Amazon figuring if it did not work. I would take it back.

I could not be any happier with it. In my situation of using it in my home theatre it's worked great. I'm running PVR, DVD and my X-box. It is also controlling my lutron G Eye 3106. It’s the first time I’ve been totally happy with a remote. The LCD and hard button work great together.

I believe the people are having problems, (small and High tech people) but I do believe a large number of people are happy and just do not have a reason to give feedback. But in my simple HT room it’s worked great. My wife for the first time like the remote and I’ve had 2 Theatre masters prior to this.

I’m glad I did…Thanks Mike

I've had mine for a month now, and I have had a couple of freeze-ups which I had to "fix" by removing the battery. To me this is only a minor annoyance, and I read that a "true fix" for this is due to be released by mid month as an update. I really like the remote and its ease of customization. Interestingly, the freeze-ups didn't start until after my remote went dead one day, after forgetting to place it back on the recharger. I really tlike the customization and complete control over my system with it. It's the first remote I've ever owned that gave me full control of my system.

macros are finally back!!

http://www.avsforum.com/avs-vb/showthread.php?t=904113

Confirmed (by me) to be available via the website interface also.

macros are finally back!!

http://www.avsforum.com/avs-vb/showthread.php?t=904113

Confirmed (by me) to be available via the website interface also.



Doesn't the H1000 already run macros? Or am I missing something?

no it runs activities... macros are within the activities, to the best of my knowledge..

no it runs activities... macros are within the activities, to the best of my knowledge..

But an "activity" in this case is actually a macro.

But an "activity" in this case is actually a macro.
Correct. What has been added is the ability to add individual button macro sequences within an activity: not useful for everyone, but some people like to dim the lights when they press "play" on a DVD, or turn them back on when they press "pause" (just an example).

so, I just got my new harmony 1000 and I love it so far. I'm trying to get it to control my laptop with little success as of yet, (but I haven't spent much time on it). My laptop has a small remote for music, for/back/pause, etc. So it must have some kind of IR receiver. I've tried to add the laptop with no success, I was also going to try to add it as a "Keyspan" remote, but I'm not quite sure how to do this either, as I also have an Airport express that pipes tunes from my laptop to my stereo wirelessly (it's pretty awesome).

Anyone had any success or know an easy method to get this working?

Correct. What has been added is the ability to add individual button macro sequences within an activity: not useful for everyone, but some people like to dim the lights when they press "play" on a DVD, or turn them back on when they press "pause" (just an example).


Thanks for the clarification. I'd call that macro grouping or linking....

The September 6 update also includes a new feature - the titles of the soft buttons on the main activity screen (the ones in the grey boxes to the right and left of the transport controls) are now customisable, but only in that they now take on the name of the actual command name. So, if you were really picky about the button label you would have to teach the remote the command and call it whatever you wanted the button label to be called.

The page up and page down buttons are not customisable.

I agree with Kex.

I purchased mine from Costco 3 weeks ago and purchased an extender from Amazon figuring if it did not work. I would take it back.

I could not be any happier with it. In my situation of using it in my home theatre it's worked great. I'm running PVR, DVD and my X-box. It is also controlling my lutron G Eye 3106. It’s the first time I’ve been totally happy with a remote. The LCD and hard button work great together.

I believe the people are having problems, (small and High tech people) but I do believe a large number of people are happy and just do not have a reason to give feedback. But in my simple HT room it’s worked great. My wife for the first time like the remote and I’ve had 2 Theatre masters prior to this.

I’m glad I did…Thanks Mike

I thought the 1000 did not support lighting because they pulled out Zwave support? How are you getting it to work with your Lutron stuff? I decided not to use this remote because I wanted to be able to control my lights with it and when they pulled Zwave it was a dealbreaker.

Nothing in the one I just bought last month says anything about pulling Z-Wave support. When did this happen? I'm abot to buy some Z-Wave dimmers. You telling me that if I buy a Z-wave dimmer it won't work? That would suck.

The new update also seems to have solved the freeze up problem.

Nothing in the one I just bought last month says anything about pulling Z-Wave support. When did this happen? I'm abot to buy some Z-Wave dimmers. You telling me that if I buy a Z-wave dimmer it won't work? That would suck.

I'm pretty sure they pulled Z-wave on the 1000. Actually, more of a 'we decided not to do it' versus 'pull it'. I understood it was supposed to get Z-wave via an update -- and then they decided, "Naw, forget it."

The new update also seems to have solved the freeze up problem.

The end of August update caused my unit to freeze up more than ever. I finally figured out what was doing it and sent Logitech a problem report with a description of how to cause it to freeze. They have ignored me other than to tell me to put it in Safe mode and reload the firmware which did nothing. I updated my problem report several weeks ago and they have not bothered to contact me.

If I start an activity and then put the remote back on the charging cradle before the 'starting actiivty' goes away, the remote freezes.

The end of August update caused my unit to freeze up more than ever. I finally figured out what was doing it and sent Logitech a problem report with a description of how to cause it to freeze. They have ignored me other than to tell me to put it in Safe mode and reload the firmware which did nothing. I updated my problem report several weeks ago and they have not bothered to contact me.

If I start an activity and then put the remote back on the charging cradle before the 'starting actiivty' goes away, the remote freezes.

I'm in the same situation as you, after the update my remote freezes more than ever and I'm now pulling out the battery more than any time in the past. Also like you I notice the lock up occurs with the use of the docking station in conjunction with the Activity commands.

Rod

So I am tempted to pull the trigger on this, but how customizable is it. I read one person say you can add your own images as like as there a certain resolution? Can I add my own images for buttons, and name the buttons? Can I also configure the layout. and pages, like if I select this, it will take you to this page?

IM really hoping to try the software I read you could but when I downloaded it tonight there was no demo mode or anything!

You can't put your own images in for buttons but someone above said that you will be able to in a future revision. You might be able to put your own images in for the screen saver but I haven't messed with that at all.

You can put your own images in for your list of "favorite" channel. I downloaded all the channel logos for my favorite channels and put those logos in with the appropriate favorite channels. The label with the channel number is still present but now there is a corresponding logo under the channel number.

Hi guys, can you post some of your pictures (like Mark090852 of your custom favorite channels etc.) The remote is kind of pricy but i would like to see some of things you can do with them before i pull the trigger.

... The remote is kind of pricy ...
$275 on amazon.com currently (have seen it as low as $250, it seems to fluctuate frequently). Verrry cheap for a touchscreen this sexy ... if it works properly.

Yup, pricing isn't bad at $275 ... but ... I want to make sure it can control my lights. Has anyone any information on how to make that work? Also how about integrating it with HVAC?

I'm using it with my x-10 lights...

I'm using it with my x-10 lights...

How? :confused:

I'm using it with my x-10 lights...


Exactly how??? Thought X-10's were RF.....

ir543

ir543

So you used the remote from the IR543 to train the Logitech 1000 ?

So you can either point the 1000 at the IR543 or use an RF Extender?

Or am I off base here?

I wish this thing had Native Support for lighting and you wouldn't have to do all this crazy stuff to make it work. I want to stay away from X10 as I've tried it before and it got really flaky on me.

ir 543 is an ir receiver for x10 junk. I say junk as the stuff is flaky for me as well but I'm using it as a temporary solution until I pony up the dough for a a grafik eye.

You need to have some type of IR receiver for the harmony to control x10. The kit I had originally was RF so I had to buy the ir543 to use x10 with the harmony. Once you have one you can point the harmony at it or use the extender as I am.

Hope that clears it up.

ir 543 is an ir receiver for x10 junk. I say junk as the stuff is flaky for me as well but I'm using it as a temporary solution until I pony up the dough for a a grafik eye.

You need to have some type of IR receiver for the harmony to control x10. The kit I had originally was RF so I had to buy the ir543 to use x10 with the harmony. Once you have one you can point the harmony at it or use the extender as I am.

Hope that clears it up.

Cool! Thank you! How does he Grafik Eye work? That's all Lutron, right?

I believe it's lutron and IR. Zone control and such. I think their is a thread on it in the building forum. I'm not really an expert on them yet, but it's in the plans..

So just a quick question? I have Lutron GE and also a Lutron Z-Wave plug-in dimmer. With the 1000 (just about to buy off amazon) I will not be able to control the Z-Wave dimmer nor, or in the near future? Whereas with the 890 I will be able to do so?

Just to clarify...

Thanks!

Just in case anybody else is having a difficult time figuring out how to turn the remote assistant off on the Harmony 1000:

1) hit the wrench in the upper right hand corner.
2) hit remote settings
3) hit remote assistant
4) hit the checkmark in the little box to uncheck it.


The checkmark is something new I acquired on a recent online update.

So just a quick question? I have Lutron GE and also a Lutron Z-Wave plug-in dimmer. With the 1000 (just about to buy off amazon) I will not be able to control the Z-Wave dimmer nor, or in the near future? Whereas with the 890 I will be able to do so?

Just to clarify...

Thanks!

I second the above question. I have a GE-3106 and was hoping this would control it via IR (not too concerned about RF right now).

Ed

How does this Lutron stuff work? Do you need to run a control wire from every outlet to a control panel that has IR? Or do you just need to plug the control panel with IR into an outlet and it transmits the signals via powerline?

Just making sure before I pursue a refund or exchange, but does anyone elses 1000 sound like it has something loose inside of it when you shake it? I'm assuming this isn't normal with mine. It's brand new, but it sounds almost like a little piece of plastic or something is on the inside flopping around. Had it only 2 days and never dropped it or anything.

Should I go thru Amazon or Logitech itself? Thanks

It is normal for the unit to rattle. That's the motion sensor that "knows" when you pick up the remote, and thus the screen wakes up. If your unit doesn’t freeze up once a week or so under heavy use, consider yourself blessed. If it does freeze up, remove the battery, count to ten and re-insert it like many of us have had to do weekly since February.

This seems to mostly affect people who have the Harmony Extender device.

Well after doing a little z-wave researching, I'm liking the idea of it. The z-wave themostat would be great to control the temperature in the theater since the thermostat is up stairs along with the lights being dimmed from the remote. But it looks like only the 890 will be able to do this. Why would they not put this on their flagship remote? They are skimping out on all the possibilities of the remote. If the Pronto's werent so expensive I'd just pick up one of those and take my chances at programming it myself. Guess I'll be holding out on the 1000 a lil while longer to see what they decide to do with it.

It is normal for the unit to rattle. That's the motion sensor that "knows" when you pick up the remote, and thus the screen wakes up. If your unit doesn’t freeze up once a week or so under heavy use, consider yourself blessed. If it does freeze up, remove the battery, count to ten and re-insert it like many of us have had to do weekly since February.

OK, thanks. Geez it's annoying. Sounds like something is loose in there and I want to rip it apart and take it out!

Well after doing a little z-wave researching, I'm liking the idea of it. The z-wave themostat would be great to control the temperature in the theater since the thermostat is up stairs along with the lights being dimmed from the remote. But it looks like only the 890 will be able to do this. Why would they not put this on their flagship remote? They are skimping out on all the possibilities of the remote. If the Pronto's werent so expensive I'd just pick up one of those and take my chances at programming it myself. Guess I'll be holding out on the 1000 a lil while longer to see what they decide to do with it.

I heard they were going to pull support out of the 890 in a future release as well.

1000 is officially sold, can't deal with this BS any more at least they gave me an 890 for dropping zwave

1000 is officially sold, can't deal with this BS any more at least they gave me an 890 for dropping zwave

But if they drop zwave from the 890, aren't you back to square one?

At least you Guys get A choice for A RF extender for the 1000/890.In Australia you don't
even have the option to have the RF extender/not sold in Australia and disabled in
the remote's firmware so even A imported RF extender wont work. Not shore if you
flash the 1000/890 with the US firmware if it then enables the RF extender option.

So, bottom line....

If I have a small HT, with no lighting to worry about, is teh Harmony 1000 a good remote? I'll have an onkyo 705 receiver, sammy 5271f lcd tv, Dtv HDr, laser disc player, and a toshiba a20.

I like the thought of a simple touch screen. I will be going from a POS remove commander ar3000 to whatever new remote I get.

I assume my needs are simple enough. But will the harmony lock up on me? I hate to buy one only to sell it off a month later.

Are there any other lcd touch screen remotes for $500 or less? Do any support rf and wifi web browsing?

Bottom line, I like it.

It is a true touch screen remote and very cheap. Given the cheapness there are a few trade-offs. (The lock ups are a little annoying but it has only happened to me twice in several months.) I think the trick to liking this remote is to accept that logitech did not intend to give the users ultimate flexibility in programming it and to use the remote as it was designed to be used.

I had the 880 before switching to the 1000. In my opinion the 880 (which I think is very similar to the 890) is almost unusable as a universal remote because:

- the buttons are too small and are in the wrong place
- the buttons are too close together and so are difficult to locate by touch and difficult to use with a fat thumb
- the lcd is too small and too difficult to read
- the lcd is not a touch screen

The 1000 is a pain to program (due to the lack of flexibility you need to employ some work arounds to make it work properly). It is not going to be right straight out of the box, and that's frustrating. But it is a joy if you are willing to tinker with it and remap some of the hard buttons.

This is my third universal remote (I started with the Kameleon, then graduated to the 880 before the 1000) and this is the first remote that has truly replaced all my other remotes. The trick is intelligent and consistent remapping of the hard buttons and soft buttons.

For example, for all activities I have remapped the hard buttons as follows:

Mute = play
Return = pause
Right arrow = fast forward
Left arrow = rewind
Channel + = audio or red
Channel - = subtitle or green

Unlike the 880 the hard buttons on the 1000 can be easily located by touch and activated with a fat thumb. The point of the remapping for me is to put the majority of the transport controls on the hard buttons so that I don't have to look at the screen if I need to pause, fast forward through adds, etc.

I have also remapped some of the soft buttons.

The other trick is to manually add devices to activities so that you can control that device from the activity screen rather than the device screen.

Also be advised that the auto set up function is horrendous. The remote is almost unusable without a lot of manual tweaking. It took me about three months of tinkering before I was happy with it, but it does work if you persevere. I don't know about this z wave stuff because the 1000 rf function is disabled in Australia. But I am happy with this remote and it is the first useful universal remote that I have ever owned. It would be nice if the lcd buttons were user configurable, but given the cost of other touch screen remotes it is hard to complain.

I'm keeping mine.

So, bottom line....

If I have a small HT, with no lighting to worry about, is teh Harmony 1000 a good remote? I'll have an onkyo 705 receiver, sammy 5271f lcd tv, Dtv HDr, laser disc player, and a toshiba a20.

I like the thought of a simple touch screen. I will be going from a POS remove commander ar3000 to whatever new remote I get.

I assume my needs are simple enough. But will the harmony lock up on me? I hate to buy one only to sell it off a month later.

Are there any other lcd touch screen remotes for $500 or less? Do any support rf and wifi web browsing?

I have tried both and I honestly just like the form of the 890 better then the 1000.

The 1000 is a good remote and I still use it in the master bedroom but I prefer the 890 (and would buy another 890 if I needed one).

What really bothered me about the 1000 was having to look at it to use it. With the 890 I know where the buttons are from feel - I can use it without having to look.

That said, it's a personal preference. There is nothing functionally bad about 1000.

Splotto

I am just about to purchase this as the price is pretty decent.

My question is how strong is the IR signal. My dilemma is my TV is in front of the room but my equipment is mainly in the back. I had an old MX 500 and signal is pretty strong in that I dont have to point the remote to the device.

I just got this remote, and have not had great luck customizing it the way I would like. Specifically, when hitting watch TV, it switches everything, but all the buttons on the touch screen are greyed out(guide, page up/down, exit, etc.). These buttons are all on my comcast remote. I have a motorola 3416 if that helps. How do I gain access to these buttons?

question...i'm about to purchase the 1000 and need to know if i need the rf extender or not.is it simply as it says...a rf extender or is it like a ir blaster so you don't have to aim the remote?
thanks for any help,cats

Since the 1000 does rf couldnt it control the lutron maestro ir? My buddy has the 880 and the lutron maestro ir and it controls it. Just making sure that it will work before I start spending some money.

Anyone using the 1000 along with the Panny PT-AX200U?

Trying to find discrete codes for the HDMI 1 and HDMI 2 inputs...so far, no luck!

Mike

I've had an odd problem crop up with my 1000 and Motorola 6412 STB/recorder in the last couple of weeks. I have avoided downloading any of the firrmware/software updates in the last two or three months because it appears they still haven't fixed the lockup problem and the last time I did a firmware/software upgrade it took me two days to get the thing working again. In any event, the recent problem is that the 6412 seems to be missing keystrokes on the 1000. The 1000 icon showing transmission of a signal (the little antenna) shows that a signal is being sent, and the 1000 does NOT lock up, but the 6412 doesn't respond. As I say, this is a new problem The IR transmitter from the RF extender is firmly fixed in place, and I don't see that the 6412 has changed any (same firmware in it, too). Any ideas what I should try?

I tried one about 6 months ago and it locked up. I have thought about trying one again but I have to say the 880 or 890 seems easier to control...

Tom - For those of us with the “extender” that are experiencing lock-ups and the constant pulling of the battery every three days, it is no different with the latest updates.

Hopefully sometime in 2008 Logitech will finally deliver a software fix that alleviates the issue. I’m not holding my breath, just hopeful.

TivoRules, thanks for the info. I'll just live with it until I read that they have posted a more substantial update. The regular battery pull is becoming worrisome, though. I recently managed to bend one of the battery contact pins inside the 1000 when I reinserted the battery.

Could someone tell me what kind of LCD touchscreen technology is used in the 1000? Is it capacitive (glass, like the iPhone), or resistive - slightly flexible plastic? Or something else?

Unfortunately, none of the bricks-and-morters in my area have one out-of-the-box, so I've had to settle for cover art and web reviews.

This isn't really that big of an issue to me, except that I would prefer the capacitive over resistive. Resistive always seems a bit mushy to me.

-Reid

LOL Got my 1000 from Amazon late this week and figured I would get it set-up on Sunday. Well, already im stuck just trying to download the updates while installing the software. #20 of 24 keeps locking up at 84%. I've even tried switching over to dial-up but that didn't work. Good thing Amazon has a good return policy! Currently on hold since forever with Harmony tech support.

Reid, I'm not entirely sure but I would guess resistive. It does seem more flexible than an iPhone.

Could someone tell me what kind of LCD touchscreen technology is used in the 1000? Is it capacitive (glass, like the iPhone), or resistive - slightly flexible plastic? Or something else?

Unfortunately, none of the bricks-and-morters in my area have one out-of-the-box, so I've had to settle for cover art and web reviews.

This isn't really that big of an issue to me, except that I would prefer the capacitive over resistive. Resistive always seems a bit mushy to me.

-ReidI have the 1000i and I believe it to have resistive?(flexible plastic) But I am not shore what technolgy it uses, only that it has flexible plastic for shore....

LOL Got my 1000 from Amazon late this week and figured I would get it set-up on Sunday. Well, already im stuck just trying to download the updates while installing the software. #20 of 24 keeps locking up at 84%. I've even tried switching over to dial-up but that didn't work. Good thing Amazon has a good return policy! Currently on hold since forever with Harmony tech support.

Did you disable all your firewalls? I had a similar problem until I started doing that. Since then all updates go very smoothly.

I second that, You must have anti-virus and some firewall programs disabled for it to be A trouble free setup with your Harmony 1000 and windows based PC.The manual actually states it in wrighting

just bought this off of Amazon, and may have a problem.

1) opened the box, powered it up, and ran through the tutorial, and thats as far as it will go...none of the buttons do anything other then run me through tutorials...the power button wont turn it off?

2) i thought maybe i need to "activate" it first, so i'm sitting here for 15 minutes trying to get my pc to find it, and i'm still at 0%?

anyone else had this happen?

just bought this off of Amazon, and may have a problem.

1) opened the box, powered it up, and ran through the tutorial, and thats as far as it will go...none of the buttons do anything other then run me through tutorials...the power button wont turn it off?

2) i thought maybe i need to "activate" it first, so i'm sitting here for 15 minutes trying to get my pc to find it, and i'm still at 0%?

anyone else had this happen?

The power button doesn't turn it off, it turns off your remote devices after starting an activity.

Have you installed the software that came with the remote? You must install this and setup some activities and then load the remote.