Anyone order chairs from furnitureblue.com?

[expat0007]

I ordered 4 Palliser Brando chairs and received them recently. Furnitureblue.com was very responsive at first, but now that the chairs have arrived and I have the bad luck to have a couple of problems, they don't seem to be acting with the same urgency. Perhaps my expectations are too high.

Anyone else have experience with these guys?

thanks,
Mat

[expat0007]

Furnitureblue.com has stepped up and are sending out a furniture repair person to fix my problems (hopefully). Should be taken care of the first week in December.

For thread continuity, I will provide an update once the repairs are made.

[hondo21]

... For thread continuity, I will provide an update once the repairs are made.Okay, so how did it go?

I was checking out Furnitureblue.com and considering purchasing from them. Any other comments?

[Coastal]

I got my Palliser Brandos from Furnitureblue.com in Sept.
There was a problem with one chair(of seven).It was a factory defect.
Furnitureblue.com was responsive to my needs.It did take a few weeks to locate a qualified person to change the "mechanism"of my chair.A new mechanism was sent and the chair was repaired.
I was very happy with the service and I love my Brandos.

[wpb_mike]

ordered a sectional through them and had no problems... though that was 3 months ago and i haven't even took the wrapping off them. But as far as getting what i ordered, the ordering process itself, was very good. The person that helped me over the phone was very nice

[expat0007]

Sorry for not posting this update sooner.

I had a damaged chair that had a twisted frame so that it wouldn't recline properly. I contacted furnitureblue.com and they arranged for pickup and subsequent replacement; I think it took a couple of weeks for the new chair to come.

The replacement chair was as damaged as the one it replaced. At this point I decided to engage furnitureblue.com's return policy. The folks at furnitureblue.com really did try to make me happy -- they offered me a tempting settlement to keep the deal alive, but I lost my faith in Palliser at that point.

I lost about a grand on the experience (return/restocking fee on a row of 5 Palliser Brando chairs) but I don't blame furnitureblue.com. They honored their end of the bargain. I wouldn't buy Palliser furniture again.

To this day, I still haven't bought seating for my theater. I am just about to build the stage/proscenium, GoM the walls, buy a new projector and at that point, I will try to find something. I had a chance to try out some Coaster seats locally and I couldn't believe how solid they felt, so I may go that direction, or try to find a comfy sectional.

[rsh]

expat0007,

Have you looked into the Berkline HT seating?