I have been using a PS3 connected to a Sony VPL-VW100 for about a week and have been thrilled with it...until now.

Powered up, greeted by the PS3 music and a flashing green picture. Tried everything I could think of, even updated it to 1.32. Still no picture.

Called Sony SCEA support and was told that the PS3 may not be compatible with Sony display devices and said that Sony recommends the use of the AV cable that comes with the PS3 instead of HDMI. So what the hell is the point of this thing being HD if it only works with composite video???

Anybody else have this problem? Or a solution?

Wow, now this is a misleading thread title if ever. ;)

But yeah you've got an issue. Does it work with the composite? The tech support you spoke to almost assuredly knows nothing, so you're better off talking to 'us' and we'll try to help you out. First is establishing though whether the PS3 is 'working' and putting out an image by testing via composite.

Sorry I didn't mention it, yes it does work via composite, that's how I was able to run the software update.

And yes, Sony does not know how to support the products they manufacture, the rep did not even know about software updates, and like I indicated, saw that the composite worked fine and determined that the Playstation must be okay.

I imagine you've tried unplugging/replugging the HDMI cable already? I've heard that can have an effect. But here's what I would suggest, with both composite and HDMI plugged in at the same time.

Hold the power 'button' for five seconds such that it shuts down. Then, when powering on, keep your finger on the power 'button' for likewise, about five seconds. You'll hear a hard beep at the end of this bootup process and your PS3 will be at default settings.

Go to the system settings and set it back to HDMI all over again. See also that the PS3 is set to output in RGB , you may have a better result. Hopefully one of these things right here will fix it up for you. :)

If not, well, I guess we have some further tests to try.

I have done this, but since it will no longer work via HDMI, I can't check to see to set it to RGB...

So you already did the 'hard' start-up? And the HDMI still doesn't work eh?

Ok check this out - do you have a different HDMI source to run into the projector to see if it might be on that end? (hopefully not) And assuming it's not, is there another HDMI cable lying around you could try? PS3 can be pretty cable-finicky. You may also want to try an HDMI to DVI adaptor, as I believe if your PS3 is on 'automatic' for colorspace, and for some reason is doing YCrCb on the projector, the DVI adaptor will force it back into RGB. If for sme reason it's not on automatic, then who knows... but after that start-up process (holding the power button down) it should be.

So you already did the 'hard' start-up? And the HDMI still doesn't work eh?

Ok check this out - do you have a different HDMI source to run into the projector to see if it might be on that end? (hopefully not) And assuming it's not, is there another HDMI cable lying around you could try? PS3 can be pretty cable-finicky. You may also want to try an HDMI to DVI adaptor, as I believe if your PS3 is on 'automatic' for colorspace, and for some reason is doing YCrCb on the projector, the DVI adaptor will force it back into RGB. If for sme reason it's not on automatic, then who knows... but after that start-up process (holding the power button down) it should be.

Yes I have done a system reset, etc. I have other HDMI HD sources and they work fine with this cable. I do not have an HDMI to DVI adapter.

How does it work fine one day and not the next?

Yes I have done a system reset, etc. I have other HDMI HD sources and they work fine with this cable. I do not have an HDMI to DVI adapter.

How does it work fine one day and not the next?

Now... I just want to make sure; you know I'm not talking about just turning the system off and on (or using the power switch), right? This is a different way to turn the console on besides either touching the pad or via the controller. I think we're seeing eye to eye and that you have, but it's unintuitive for many... so just want to make sure. :)

Yeah there's no good reason why it would just stop. Did it stop after a firmware update or anything else of note? I think a DVI adaptor would make an interesting test, and can be had for cheap via Monoprice. Also.. I mean if it comes down to it and it still can't be figured out, I'd get the PS-compatible component cables and go from there. A future firmware update could potentially put you back in HDMI business (there's a huge one coming in March). And if not... well you can excercise that one year warranty after you feel you've waited enough and see if a different console gets you cooking again with the PS3.

There shouldn't be any inherent compatability issues though, because you're not the only person on this forum that has a PS3 hooked up to that device.

Greetings

Bummer ... know what it feels like. My PS3 disc load mechanism was dead on arrival. HDD side worked fine ... just would not even accept a disc. A good hour wasted updating software on a dead unit. :(

Can't really exchange these either ... so back it went to BB.

Regards

I have been using a PS3 connected to a Sony VPL-VW100 for about a week and have been thrilled with it...until now.

Powered up, greeted by the PS3 music and a flashing green picture. Tried everything I could think of, even updated it to 1.32. Still no picture.

Called Sony SCEA support and was told that the PS3 may not be compatible with Sony display devices and said that Sony recommends the use of the AV cable that comes with the PS3 instead of HDMI. So what the hell is the point of this thing being HD if it only works with composite video???

Anybody else have this problem? Or a solution?
I am sure the place where you got it from will have some more ps3 are not selling that well i have one an i hope i dont have any problem out of it i use mys for blu-ray only good luck. I have a friend who run a eb games he say they are not selling any because of the price an some people are bring them back an asking for the wii which he can't keep in the store.

Call them back. I had to call twice to get them to replace my unit. Perhaps their standard operating proceedure is to just tell you to pound sand on the first call to prevent returns if they are not actually needed to prevent frivilous warranty claims.

I just had another thought - perhaps (sadly) they also tell you this kind of thing hoping you will just keep the unit since it is working mostly. Big corporations often have this kind of profit assessment - as in - we know we will piss off a certain percentage of our customers by providing crappy customer support but it will increase our net profit by x percent overall.

Just call back and give them hell! :D

Yeah there's no good reason why it would just stop. Did it stop after a firmware update or anything else of note? I think a DVI adaptor would make an interesting test, and can be had for cheap via Monoprice. Also.. I mean if it comes down to it and it still can't be figured out, I'd get the PS-compatible component cables and go from there. A future firmware update could potentially put you back in HDMI business (there's a huge one coming in March). And if not... well you can excercise that one year warranty after you feel you've waited enough and see if a different console gets you cooking again with the PS3.

There shouldn't be any inherent compatability issues though, because you're not the only person on this forum that has a PS3 hooked up to that device.

Thank you for your help. Did the firmware update after the HDMI stopped working, hoping that might fix it, but no luck there. I have component cables but not sure how that would solve the HDMI issue and waiting til March is not a solution either.

At this point, since this appears to be a unique issue, I am going to return it to the store I bought it from tomorrow and let them deal with it.

You might get better responses if the thread title accurately described your problem.

Have you tryed component?

Sounds like a HDCP issue.

Call them back. I had to call twice to get them to replace my unit. Perhaps their standard operating proceedure is to just tell you to pound sand on the first call to prevent returns if they are not actually needed to prevent frivilous warranty claims.

I just had another thought - perhaps (sadly) they also tell you this kind of thing hoping you will just keep the unit since it is working mostly. Big corporations often have this kind of profit assessment - as in - we know we will piss off a certain percentage of our customers by providing crappy customer support but it will increase our net profit by x percent overall.

Just call back and give them hell! :D

I am a Sony dealer, but not for this low end of a product, so I had to buy it in a store just like most everyone else. For the product lines I carry, I do get much better support than I did this time around.

No, I am not going to call them, my time is worth too much to have to go chasing after them for my business. I'll swap it out for another and hope for better luck next time.

I went thru a similar thing when I first tried mine with HDMI. Could get it to work for a while, then no. Then audio would work on movies, but not games (talking optical here). It did indeed seem very fickle and the several hours I spent with it I was none to happy.

However, the unit has settled down the past couple of days and works perfect thru HDMI and optical now. Here is what I did:

I discounted HDMI and hooked up thru composite. I set up the wireless connection and had it check for updates. There of course was one, so download it and installed it (pretty much an auto process). I then did a power down including turning off on the rear of the unit (don't know if this was needed...but did it anyway).

While powered off I hooked up HDMI, leaving the composite plugged in. I then turned on the main power at the rear. I then touched the power button holding for 5 seconds till I heard the 2nd beep. The unit defaulted to run thru composite.

I then went thru the set up area and changed the display out to HDMI. Now when I did this the screen went blank and my display did not switch over. However I switched to HDMI on the display and sure enough, there was the image just fine. I then said "yes" I wanted to keep this setting to save it. I then unplugged the composite. I then set up audio thru optical.

Since that time I have been using the wireless controler to power down. Now my display automatically picks up the HDMI signal switches over. I have had no troubles at all since and all has been well.

Don't know if this will work for you, but worth a shot.

You might get better responses if the thread title accurately described your problem.

Got your attention didn't it? And it is mostly the case ;)

Now you know why I stopped buying Sony products a couple years ago. Great marketing, poor quality/features/performance, horrible support. Sony's been a livin off the crumbling name recognition and perceived quality from decades past. Smoke and mirrors and unfilled promises aplenty with the Big Blue.

Now you know why I stopped buying Sony products a couple years ago. Great marketing, poor quality/features/performance, horrible support. Sony's been a livin off the crumbling name recognition and perceived quality from decades past. Smoke and mirrors and unfilled promises aplenty with the Big Blue.

This is getting off topic, but Sony is not alone in this. The statement is true of most low end mass produced CE products and manufacturers. I have been in this business for over ten years and have seen all sorts, good and bad.

I am sure the place where you got it from will have some more ps3 are not selling that well i have one an i hope i dont have any problem out of it i use mys for blu-ray only good luck. I have a friend who run a eb games he say they are not selling any because of the price

http://www.avsforum.com/avs-vb/showthread.php?t=778044

Customer support - that stinks.

Telling you to use composite cables when HDMI does not work is like...

Telling a woman with a brand new Sub-Zero refrigerator to use the Ice that came with it to keep the food cold and forget about the condensor that is malfunctioning.

I wish I could get paid to be so incompentent.

Keep us posted jahummer. Out of curiousity did you try swaping HDMI cables with one from a different vendor?

This is getting off topic, but Sony is not alone in this. The statement is true of most low end mass produced CE products and manufacturers. I have been in this business for over ten years and have seen all sorts, good and bad.
I think the ps3 is a way much better blu-ray player then sony top of the line standalone unit. I dont think sony will put anything in there othere blu-ray player for the future that's isn't in the ps3.

PS3 is sold at a loss to build up an installed base.....all profit comes from software sales(this is the defacto business model for videogame consoles). The Sony stand-alone BD player is sold for a higher MSRP, but the actual hardware cost is less and a good portion of that cost is pure profit.

However, Sony has in fact promised an A/V centric PS3 at some point (a/v first priority, games second). This hardware will be sold for a profit, as it will be marketed as a high end A/V component. For this reason, many have speculated that the actual MSRP of this unit will be roughly $2000 or higher.



I keep wondering why their Blu-ray player isn't just a PS3 in a set-top box and a custom interface. Instead of the XMB when you boot it up, you get a more "set top" appropriate, BD only interface.

Surely this would give them a cheaper way to sell BD players?

Title edited. Please try to keep topic titles specific. Helps with archive searches.

Keep us posted jahummer. Out of curiousity did you try swaping HDMI cables with one from a different vendor?

Not possible since the cables are in wall and through ceiling, but if you see above posts, I indicated that I connected other HD HDMI sources and they work just fine.

May be a silly question but have you tried another device in the same HDMI port? Maybe your HDMI port burnt out. Do you have another display to try the PS3 with? Am just trying to isolate it to the PS3's HDMI port.

Yes, see above posts.

I think the ps3 is a way much better blu-ray player then sony top of the line standalone unit. I dont think sony will put anything in there othere blu-ray player for the future that's isn't in the ps3.


???

Now you know why I stopped buying Sony products a couple years ago. Great marketing, poor quality/features/performance, horrible support. Sony's been a livin off the crumbling name recognition and perceived quality from decades past. Smoke and mirrors and unfilled promises aplenty with the Big Blue.

You know, I'm seeing more and more products of all types where the consumer is expected to educate itself, but willing to put in some time, do some research, etc, etc.

When I buy a Dell, I spend several hours deleting stuff, updating drivers, downloading the free stuff I really want, and some people do a complete reformat!

When I upgraded all the computers in the house to Windows XP, I had to spend quite a bit of time downloading updates, etc.

When I got an iPod for my son there iTunes updates, firewire card needed, etc, etc.

I'm not say this is right or wrong. I'm just saying it seems consumers are expected to know more and more....

Not possible since the cables are in wall and through ceiling, but if you see above posts, I indicated that I connected other HD HDMI sources and they work just fine.
How long is this cable? Probably makes no difference if it worked before.

What if you moved the PS3 over to the TV and temporarily connect it with a short cable to see if the PS3's HDMI transmitter is blown or connector contacts is broken. Also try a component cable to see if the PS3 is still alive and capable of sending HD.

Where there is a chance of the cable being moved or pushed, I use a short 6" monoprice.com male->female HDMI cable to save the physical hdmi port from being stressed.

It is rare, but I have had pins in VGA cables bend and break before.

There is also the power off and then hold power switch for 5 secs+ until you hear a beep. If it detects HDMI, it will connect and ask you if you want to use HDMI.

If the short cable HDMI works but the long one doesn't, then there is a small chance that the long cable or connector may have been damaged.

Question I have is what you are actually hooking too as far as display. Is it a front projector, or projection? Is it HDCP compliant because i thought that was an issue with a lot of owners whos display is not. Do you have DVI or HDMI on your display?

Question I have is what you are actually hooking too as far as display. Is it a front projector, or projection? Is it HDCP compliant because i thought that was an issue with a lot of owners whos display is not. Do you have DVI or HDMI on your display?


Check my original post, I am using a Sony VPL-VW100 it is a current model and yes it is HDCP compliant via HDMI.

Thanks to everyone for their suggestions.

I picked up another 60 gig PS3 yesterday and a longer HDMI cable to connect directly to the projector overhead. After additional trouble shooting, turns out the connector on the in wall cable at the HDMI router has gone bad due to stress on the connector. The end of the connector literally fell off.

I have no idea who the bozo is who designed this piece of crap, but HDMI has no strain relief nor any lock down screws like practically all other multi-pin cables. If you can't tell, I am pissed. Thank you very much.

I had moved my PS3 to another room and another TV. I plugged everything in and got no picture out of the HDMI or composite video. I found this site, saw that I could hold down the power button for 5 seconds when shutting off and when turning on. Just like the post said...I now have video back via HDMI and I am very happy. Thank you for taking the time to post the solution. :)