I have an XBOX 360 and a PS3 hooked up to the Joytech center right now via Component video and optical audio. I get a picture, but audio is not working properly.

I have the A/V Interconnect cable hooked up from the XBOX 360 to port 1 on the control center (only place it can be). I then have the optical cable for it hooked up from the output (on the right most part of the center connected to my receiver). I have the PS3 component video hooked up from port 2 on the center to the PS3 and the optical cable from port 2 of the control center to an optical input to the receiver. I then have a component video cable running from output of the control center to my receiver.

WHile running both the XBOX 360 and the PS3 I can switch inputs no problem, get video of both the XBOX and the PS3 no problem. However I get no audio. I know the optical cables work because I used them up until I hooked up the control center and I never had a problem with them. I don't quite understand what the issue is.

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As a test, I can get sound out of the XBOX 360 ONLY if I plug the original HD A/V interconnect cable (the one that came with the XBXO 360 system and has the optical within the video cable) from the XBOX 360 to any port (#3) on the Control Center. I can also only get sound from the PS3 if I plug the optical cable from the PS3 to the receiver. But that isn't how it is supposed to work. Even when I do that and I change inputs on the control center, only the video changes, NOT the audio. It should change both.

Can someone help me. Joytech doesn't have a support phone number so this is very very frustraing. I've checked and rechecked all the cables and everything is hooked up properly but the audio does not work.

Help.

TIA!

AudioNoob

on the Ps3 you have to change your setting so the audio output is set to the desired audio cable...so if you wanna hear the sound thru component or digital cable

Audionoob,
I have the exact same problem with mine. I Googled and found your post and found the same workaround worked for me (obviously, a frustrating experience). However, I figured that the problem is probably a production-run issue, not a defect (I could be wrong). I believe I just proved it. I have an old product that Radio Shack used to carry (part #15-1228, upc #04029316437), which was an inexpensive optical-to-coax converter. I had hoped to put this item to bed by using the Joytech, but I'll have to search eBay now for another or similar product (my audio card on my AV PC has only coax, and my JVC audio receiver has only 1 coax in).

As it turns out, if you run the main optical out from the Joytech to the optical in on the converter; then run a digital coax (just a quality RCA cable) cable from the coax out of the converter to the digital coax in on your receiver: happy day! I can power down Xbox, switch back-and-forth to different inputs, and whatever without the Xbox 360 audio going silent.

So, my assumption is there's a millisecond delay required between the Xbox 360 optical out through the special connector to the Joytech and on to your receiver. The converter, by process of conversion, accomodates the delay. Heck, it may even be an authentication protocol IN THE XBOX that's to blame. (I did see it consistently with my friend's Xbox in the Joytech prior to my purchasing my own 360.)

I will probably followup with an email to Joytech sometime. But, I'm just happy not to have to pack it up to take back to MicroCenter in the hopes that a second one would work!

Audionoob,
One more thing: I counfused your post with that of another board when I went back to write about the solution. A 'cheap/manual' workaround is to unplug the optical cable for a second or two from the back of your AV Receiver after the Xbox 360 has booted. Then, as long as the Xbox 360 input isn't changed, you should hear optical audio again. (So, disregard my prior confusing comment about the 'same workaround worked for me'.)

My post about the converter alleviates needing to manually walk-up and pop the optical cable in/out of the AV Receiver to get Xbox 360 audio.

If you are also not getting PS3 audio, the prior replier to your post is correct. You should be able to fix that by changing the Audio output setting on the PS3's soft menu. I don't pass PS3 audio through my Joytech (I go straight to the AV Receiver for that one), but I have several other components filling up the Joytech and zero optical problems with them.

So how is the quality of the sound and picture after running it thru the Control Center 540C ?