My 3930CI is displaying a number of problems. It is connected via HDMI (straight to monitor, audio is via coax via AVR)

1) video freezes during DVD playback, audio continues
2) video artifacts (seems to be something associated w/ HDMI) during playback, that once start, don't go away, and I must power off my system, and power back on
3) player does not turn off (seems to always be associated with #1 or #2, must do a "hard" power off, via smaller button that does not respond to IR, then after a few seconds the power button will respond)
4) disc drawer does not open, and I must perform the "hard" power off (as described in #3) for the "open" button to respond

Sometimes a disc will play with no issues, sometimes the same disc, will result in 1 and 2. I'm trying to identify the cause - disc, player, hdmi cable, hdmi board (that I installed into my monitor). Sometimes I'll watch 2-3 DVD's in a row (over several days), with no problems. Do #'s 1 and 2 seem to be caused perhaps by HDMI cable or board? Could HDMI problems also cause #'s 3 and 4? Or does this seem to be a problem w/ the player?

Beware folks, FYI, I bought it on ButterflyPhoto.com. :(

Thanks for your feedback.

Why not disconnect the HDMI and hook up with Component or Svideo for testing and see if the problem still occurs. If so then it is definitely just a faulty unit, which is what it sounds like. Shouldnt be a problem - just get it replaced. Good test for Butterfly customer service I guess!