Hey all just saw an article stating that Westinghouse figured out the flickering is due to their HDCP signal not coming fast enough when the PS3 asks for it. They are apparently offering to update TVs to fix it, has anyone actually gotten through their customer support and been told this and scheduled an update!!!!????

Someone needs to be the guinea pig call. The whole flickering thing is very annoying.

very good news...do u need to send the tv back in order to get it update or u can do it urself?

OMG! Sounds like great news, now all I need is confirmation on this! Anyone?

will it work with 37 w1 since they are probably similar in a lot of ways?

im very skeptical of this person willmgordon. he only got like 4 posts so far...a noob. he said he saw an article stating there is a firmware from westinghouse...yet there is no proof or link backing his statement up.

i wonder if there is a westinghouse spy in this forum.

Here's your proof
http://www.popularmechanics.com/blogs/technology_news/4212161.html

Article says free in-home. I'm going to call them tonight after work.

someone from that link said:

"I have the same exact 37" model and the exact same PS3 problem. Unfortunately, I just called Westinghouse and spoke to "Cory" who told me that, in fact, there is no in-home visit for firmware upgrades on 37" models -- only for larger models. Instead, they promise to "process my info" and "in a few days" contact me with an RMA number to send my TV from Illinois to their service center in California for the firmware update."

unfortunately for most of us...we bought this tv long ago..way after the return policy.

yet the president of westinghouse said:

"“Customers should call our tech support line, and we can schedule an in-home firmware upgrade,” says Rey Roque, Westinghouse vice president of marketing. He promises it won’t cost you a penny—he didn’t say if he would do it himself"


im really tire of westinghouse giving the run around...this is the last product i will buy from them (i swear on my family life) if they plan to abandon most of us.

Vincentnyc sorry for not including the link I was in a rush to get to a meeting and just logged back in to see what you all thought, I will be sure to include my proof in the future.

no problem willmgordon...just a lil miss understanding.

too bad westinghouse aint gonna do a thing for the 37" owner.

I tried to get rhough by phone but I was on hold for 20 mins couldnt stay on any longer, anyone get through? If they are saying we have to ship it, is there any way we can protest or contact this marketing guy directly?

I tried to get rhough by phone but I was on hold for 20 mins couldnt stay on any longer, anyone get through? If they are saying we have to ship it, is there any way we can protest or contact this marketing guy directly?

Yeah, I mean they are speaking about the 37w3 in the article. Perhaps writing or trying to contact Popular Mechanic after getting shut down might yeild some results or contact information.

So does this mean they are doing in-home upgrades for 42 and 47 inch owners?

I emailed popular mechanics hopefully someone gets it and forwards it to the right people, I couldn't find a direct link anywhere in the article so just used the contact us portion of their website

For all the Westy owners I had another question, on their website and at bestbuy(I assume other retailers as well), Both DVI ports are advertised as HDCP, yet I cannot use DVI 1 on my 37w3 WITH MY ps3, and so I am guessing when I upgrade my HTPC with High def and HDCP card it wont work there either, is this simply a problem of their advertisements? Or is this a flaw in their Monitors??

Thanks

So does this mean they are doing in-home upgrades for 42 and 47 inch owners?


if they do in-homes upgrade for 42" and 47"...y not just add another one for 37"...i dont see wtf is wrong with this method.

anyway..im gonna give westinghouse a call and see if i can do it myself.

if they do in-homes upgrade for 42" and 47"...y not just add another one for 37"...i dont see wtf is wrong with this method.

anyway..im gonna give westinghouse a call and see if i can do it myself.

I see that you are from NYC also that is if you still live here. This company is based out in Cali, not sure who they would use locally to come out and service my 42". Right now I am running my PS3 through DVI2 and optical to receiver. I plan to upgrade my receiver with at least 3 HDMI ports later this year and would like to use the HDMI for lossless audio. Has anyone gotten and appointment for a firmware upgrade at home for a 42 or 47 Westy?

vincentnyc post up whatever the westinghouse people tell you man we are all waiting :)

someone from that link said:

"I have the same exact 37" model and the exact same PS3 problem. Unfortunately, I just called Westinghouse and spoke to "Cory" who told me that, in fact, there is no in-home visit for firmware upgrades on 37" models -- only for larger models. Instead, they promise to "process my info" and "in a few days" contact me with an RMA number to send my TV from Illinois to their service center in California for the firmware update."

I called Westinghouse and they gave me basically the same answer. I bought the extended warranty for my 37w3, so I'll give them a call to see if they can upgrade my firmware. I will update you all as soon as I find out.

There is another work around for this issue that an AVS member posted in another thread besides unplugging the cable, powering off, and switching inputs...you just hit the "Info" button on your remote right when the screen goes blank, your tv will then tell you that there is no signal and it should resolve the fickering problem.

Great forum by the way! :)

vincentnyc post up whatever the westinghouse people tell you man we are all waiting :)


sorry i gave up after holding for like 30 min...i hang up cuz im at the office.

....There is another work around for this issue that an AVS member posted in another thread besides unplugging the cable, powering off, and switching inputs...you just hit the "Info" button on your remote right when the screen goes blank, your tv will then tell you that there is no signal and it should resolve the fickering problem.

Great forum by the way! :)


i tried the "info" button also..sometimes it works and sometime not.

Hey guys, I have a 42" Westinghouse 1080p. I saw the pOpular mechanics article and called Westinghouse. They gave me a case number and told me to call back in two weeks (Feb 6th). She said there technicians are finishing working on the update and they can schedule a repair in a few weeks hopefully.

Keep my fingers crossed.

Yeah the info button thing works for me 1/2 times I try it, esspecially buggy in Blu-ray sometimes takes 3 tries

never had any flickering problem with blu-ray movies.

just ps2, dvd movies. or any 720p or 480p content on the ps3. since blu-ray movies are in 1080p..i have no problem w/ the flickering problem.

The in-home updates are only covered by the 47" and up warranty. That is what I have been told. However, that article doesn't qualify the

"Customers should call our tech support line, and we can schedule an in-home firmware upgrade,” says Rey Roque, Westinghouse vice president of marketing. He promises it won’t cost you a penny—he didn’t say if he would do it himself.

with it is only for 47" and up. Plus the tv they were asking about was a 37".

Fortunately I have a 47" and they told me to call back in a couple of weeks to get a in-home update set up.

anyway to start a petition to get westinghouse to update all the monitors in home? I have never started one before

Crap anyone else see this? http://www.popularmechanics.com/blogs/technology_news/4212233.html

Now Westinghouse is saying its Sony's fault again :( :( ARRRGGHHHHHH

Crap anyone else see this? http://www.popularmechanics.com/blogs/technology_news/4212233.html

Now Westinghouse is saying its Sony's fault again :( :( ARRRGGHHHHHH


that's not accurate. they've (like other manufacturers with problems with the ps3) been saying its sony's fault all along. what they've come up with is a WORKAROUND on their end to fix the problem.

Its a abck and forth game, first the tell popular mechanics that their firmware fix will solve the problem, then they retract it and say its for a different issue and that it wont fix the blinking problem. They are meeting with sony to try and figure it out and both companies may have to release a fix. They say their HDCP is fine, not the issue, we were lead to believe that the westinghouse implementation wasnt signaling the PS3 fast enough, now that isnt the case??? How is that not accurate?

wow...just got off the phone with westinghouse. they said they are working with sony and the best solutions is for sony to come out with a firmware to fix it. otherwise have to send the unit back as last resort.

anyway in the mean time to fix this problem, the CSR told me a dvi-hdmi cable and by plugging into the dvi2 port on the tv. i told him it didn't cuz i use a dvi-hdmi cable from monoprice and got the same problem on dvi1, and dvi2 was a dark screen. anyway he said i have to use the 24 pins dvi D cable...the one from monoprice looks like it is 18 pins:

http://www.monoprice.com/products/product.asp?c_id=102&cp_id=10231&cs_id=1023104&p_id=2404&style=&seq=1&format=1#largeimage

so is it true...are there different type of pins for dvi? if yes, can any1 give me a link to get the 24 pin D cable? no wonder monoprice cables are so cheap!!!

HOLY CRAP...I FOUND THE HOLY GRAIL...THERE EXIST A 24 PIN DVI CABLE!!!

http://www.newegg.com/Product/Product.asp?Item=N82E16812189137&ATT=12-189-137&CMP=AFC-Smarterdeals

IM GONNA ORDER 1 RIGHT NOW!!!

Its a abck and forth game, first the tell popular mechanics that their firmware fix will solve the problem, then they retract it and say its for a different issue and that it wont fix the blinking problem. They are meeting with sony to try and figure it out and both companies may have to release a fix. They say their HDCP is fine, not the issue, we were lead to believe that the westinghouse implementation wasnt signaling the PS3 fast enough, now that isnt the case??? How is that not accurate?

it's not accurate because westinghouse has said it was sony's fault from the outset (not "again" as you stated). it's also not accurate to blame westinghouse for the problem and assume it's their responsibility to fix it when

1) several other manufacturers are having similar hdmi issues with the ps3. are they to blame as well? at what point do you stop blaming the farmer for sour milk and start looking at the cow?

2) westinghouse has full hdmi compliance with every other hdmi item out there. i personally have 5 (yes 5) hdmi with hdcp components connected at various times to the westinghouse...guess which ONE ITEM causes problems???

again, it's not accurate to hold westinghouse accountable to fix the problem here. they don't have a field support group (one of the reasons their prices are so great) that they can send out to every westy owner in the country to fix the issue. sony can fix the problem with a simple update, and that's more than likely what will happen...

HOLY CRAP...I FOUND THE HOLY GRAIL...THERE EXIST A 24 PIN DVI CABLE!!!

http://www.newegg.com/Product/Product.asp?Item=N82E16812189137&ATT=12-189-137&CMP=AFC-Smarterdeals

IM GONNA ORDER 1 RIGHT NOW!!!

Careful, that cord only looks 3ft long.

wow...just got off the phone with westinghouse. they said they are working with sony and the best solutions is for sony to come out with a firmware to fix it. otherwise have to send the unit back as last resort.

anyway in the mean time to fix this problem, the CSR told me a dvi-hdmi cable and by plugging into the dvi2 port on the tv. i told him it didn't cuz i use a dvi-hdmi cable from monoprice and got the same problem on dvi1, and dvi2 was a dark screen. anyway he said i have to use the 24 pins dvi D cable...the one from monoprice looks like it is 18 pins:

http://www.monoprice.com/products/product.asp?c_id=102&cp_id=10231&cs_id=1023104&p_id=2404&style=&seq=1&format=1#largeimage

so is it true...are there different type of pins for dvi? if yes, can any1 give me a link to get the 24 pin D cable? no wonder monoprice cables are so cheap!!!

Which firmware do you have on the Westy? I bought an HDMI to DVI cable to get around the HDMI issue and it works only on DVI2 for me. I have the 42 inch by the way and using the same cable from monoprice.

Sorry I forgot you have the 37 inch Westy. Have you checked the 37 inch 1080p Westy thread to see what firmware is working with PS3 on DVI2?

They should stop retracting and hopefully inform Popular Mechanics and then Consumer Reports or BBB, if they are not willing to cooperate.

Which firmware do you have on the Westy? I bought an HDMI to DVI cable to get around the HDMI issue and it works only on DVI2 for me. I have a 1.00 Westy. Still I have to use optical for audio and can't take full advantage of the lossless audio. Another issue is my receiver can't passthrough 1080p which is another obstacle. Hopefully, they will have a full fix by the time I get a HDMI 1.3 receiver with 1080P capabilities. So for now I am ok.

They should stop retracting and hopefully inform Popular Mechanics and then Consumer Reports or BBB, if they are not willing to cooperate.

In the 42 inch Westy thread in the LCD section there are owners who have gotten their sets swapped out for the latest 1.03. That latest firmware does fix the issue with the PS3, so they have actually fixed the problem. Seems that the CSR's are doing some damage control right now.


yes i originally bought a dvi-hdmi cable from monoprice after hearing ppl said it fix the flickering problem...but it is a 18 PIN dvi cable!!! the westy CSR told me i will need the 24 pin DVI cable to fix it.

ps - i have the 1.4 firmware update for my westy tv.

Careful, that cord only looks 3ft long.

where is the 6 ft. long then?

where is the 6 ft. long then?

7ft here http://www.newegg.com/Product/Product.asp?Item=N82E16812189056

10ft here
http://www.newegg.com/Product/Product.asp?Item=N82E16812189131

more expensive, but 3 ft is too short for me usually

yes i originally bought a dvi-hdmi cable from monoprice after hearing ppl said it fix the flickering problem...but it is a 18 PIN dvi cable!!! the westy CSR told me i will need the 24 pin DVI cable to fix it.

ps - i have the 1.4 firmware update for my westy tv.


Hmm...Wonder if that's exclusive to the 37 inch model. I have the same cable, although 10ft long from them and it works on the 42. Look at the DVI port on your TV and see how the pins align. Many are using this cable from mono and have it working.

ok i found some longer one:

one 7 ft. for $14.99:
http://www.newegg.com/Product/Product.asp?Item=N82E16812189056

and one for 10 ft. for $9.99:
http://www.newegg.com/Product/Product.asp?Item=N82E16812189057

so y is the 7 ft. cost more than the 10 ft.? strange.

Hmm...Wonder if that's exclusive to the 37 inch model. I have the same cable, although 10ft long from them and it works on the 42. Look at the DVI port on your TV and see how the pins align. Many are using this cable from mono and have it working.

my westy 37" tv has the 24 pins on dvi1 and dvi2.

my westy 37" tv has the 24 pins on dvi1 and dvi2.


Cool. I will take a look at my 42 again and see what it has. I wonder if there is a PQ drop in using the 18pin instead of the 24 one. PQ looks fine on mine though. Not a bad price there at newegg as it beats the $150 Monster cable.

ok i found some longer one:

one 7 ft. for $14.99:
http://www.newegg.com/Product/Product.asp?Item=N82E16812189056

and one for 10 ft. for $9.99:
http://www.newegg.com/Product/Product.asp?Item=N82E16812189057

so y is the 7 ft. cost more than the 10 ft.? strange.


any1 ^^^^^?????

So I think my HDMI TO DVI is 24pin, I am not home so cant check I will check tomorrow night, in the meanwhile if anyone finds one and it stops the flashing POST POST POST

So I think my HDMI TO DVI is 24pin, I am not home so cant check I will check tomorrow night, in the meanwhile if anyone finds one and it stops the flashing POST POST POST


wait..u have 24 pins and u still having the flickering problem?

wait..u have 24 pins and u still having the flickering problem?


Hello? Any updates!!???

Thanks XD..

i need a cheap 1080p, but i dont want to unplug and plug again every time i want to use a ps3
:(

Hello? Any updates!!???

Thanks XD..

i need a cheap 1080p, but i dont want to unplug and plug again every time i want to use a ps3
:(

lol patience, grasshopper. also, hooking it up via component is also an option :confused:

I need to double check but I thought my cord was 24 pin, if it isnt I will def need to try this out

Ok I looked it up online, looks like its 18 pin, so I am gonna order a 24 pin as well. What do you think the extra pins are sending that the 18 pin isnt?

Anyone know the diff between the 2 types of DVI??

I need to double check but I thought my cord was 24 pin, if it isnt I will def need to try this out

Ok I looked it up online, looks like its 18 pin, so I am gonna order a 24 pin as well. What do you think the extra pins are sending that the 18 pin isnt?

Anyone know the diff between the 2 types of DVI??


Don't bother... I bought a 24 pin hdmi to dvi cable from newegg and my 37w3 still has the flickering problems.

I can't post url's yet, but search for dvi @ wikipedia to get info on the differences between dvi connectors.

Don't bother... I bought a 24 pin hdmi to dvi cable from newegg and my 37w3 still has the flickering problems.

I can't post url's yet, but search for dvi @ wikipedia to get info on the differences between dvi connectors.

did u plug it to dvi1 or dvi2? cuz u suppose to connect to dvi2 on the tv.

My westy is with westinghouse right now I live in Cali so it only took one day to get there. I called last Friday and they said they had a workaround for the flickering problem. They said they would have to update the firmware and for that I had to send it in. They gave me the shipping label. I sent it out Monday they got it tuesday. So hopefully i should be getting it back soon. I'll post the results.

My westy is with westinghouse right now I live in Cali so it only took one day to get there. I called last Friday and they said they had a workaround for the flickering problem. They said they would have to update the firmware and for that I had to send it in. They gave me the shipping label. I sent it out Monday they got it tuesday. So hopefully i should be getting it back soon. I'll post the results.

They paid for the shipping? If that's the case, I'm certainly ok with it since it's not my primary tv.

Yeah they e-mailed me a ups label. All I had to do was package it up and drop it off.

sh*t..i threw away the original box that came with it.

So according to wikipedia, its just single link(18), vs. dual link(24), both appear to take 1920x1080 fine, the dual link can go to a higher refresh rate. Why would this make a difference with the flickering? I ordered a 24 pin to try who knows, cheap enough I aint worried. Anyone with firmware 1.5 or higher try a 24 pin cable?

So according to wikipedia, its just single link(18), vs. dual link(24), both appear to take 1920x1080 fine, the dual link can go to a higher refresh rate. Why would this make a difference with the flickering? I ordered a 24 pin to try who knows, cheap enough I aint worried. Anyone with firmware 1.5 or higher try a 24 pin cable?

call westinghouse!!! they are offereing free dvi-hdmi cable for the flickering problem!!!! i hope the send the correct 24 pins cable.

did u plug it to dvi1 or dvi2? cuz u suppose to connect to dvi2 on the tv.

I plugged it into dvi2, because all I get with dvi1 is a garbled screen.

I plugged it into dvi2, because all I get with dvi1 is a garbled screen.


vice versa here when i used the monoprice dvi-hdmi 18 pins cable.

Anyone know if Sony is ever going to release a VGA cable for the PS3?
I'd rather just use a VGA cable than have to go through all this to get this annoying issue resolved.

u can use component...that's if ur tv support 1080p over component and the westy 37" tv we have does....but doesn't looks as good as the dvi/hdmi 1080p.

Yeah the westys support 1080P over component, the only prblem is Bluray shows in 1080i and I can see major ghosting when this occurs versus over the HDMI at 1080P, at least in ricky bobby

vincent, did they just offer the cord or did you have to push them a bit?

i push them a bit...they gave me some bs that they are only giving the cable to the 42" tv...i said no...i told them some members in this forum got the cables from them and their tv is 37" model.

This is driving me nuts. I actually play a lot less because I am not that motivated to keep switching inputs, turning TV on and off, ectc.

What the crap.

I just called them. Guy says if you plug into DVI-2 port should be fine. I mentioned the cable thing and he said he would mail me one out today for free!

Has anyone been able to check if this works at all?

ok i found some longer one:

one 7 ft. for $14.99:
http://www.newegg.com/Product/Product.asp?Item=N82E16812189056

and one for 10 ft. for $9.99:
http://www.newegg.com/Product/Product.asp?Item=N82E16812189057

so y is the 7 ft. cost more than the 10 ft.? strange.

The 10 foot one is DVI - DVI, the 7 foot one is HDMI - DVI

Wait nevermind.... huh a different product popped up before.

HOLY CRAP...I FOUND THE HOLY GRAIL...THERE EXIST A 24 PIN DVI CABLE!!!

http://www.newegg.com/Product/Product.asp?Item=N82E16812189137&ATT=12-189-137&CMP=AFC-Smarterdeals

IM GONNA ORDER 1 RIGHT NOW!!!

How did you know these are 24 pin? Did you just count the pins? I don't see it in the product data anywhere...

I just called them. Guy says if you plug into DVI-2 port should be fine. I mentioned the cable thing and he said he would mail me one out today for free!

Has anyone been able to check if this works at all?

I already posted this info on page 2 but I'll say it again...

I've tried it on my 37w3 and it still doesn't resolve the flickering issue.

This is the cable I bought...24 Pin HDMI to DVI Cable (http://www.newegg.com/product/product.asp?item=N82E16812186012)

And here is some info on the differences between dvi connectors...DVI (http://en.wikipedia.org/wiki/Dvi)

I already posted this info on page 2 but I'll say it again...

I've tried it on my 37w3 and it still doesn't resolve the flickering issue.

This is the cable I bought...24 Pin HDMI to DVI Cable (http://www.newegg.com/product/product.asp?item=N82E16812186012)

And here is some info on the differences between dvi connectors...DVI (http://en.wikipedia.org/wiki/Dvi)


there are some ppl from this forum said that they use a hdmi-dvi cable and plug it into dvi2 port and it resolves their flickering problem for them. i think their set are 42" though.

Yep, from what I've read in the other thread is that the hdmi to dvi cable resolves this issue for the 42 and 47 inch models

u can use component...that's if ur tv support 1080p over component and the westy 37" tv we have does....but doesn't looks as good as the dvi/hdmi 1080p.

According the specs listed on Westinghouse's website, our 37w3 tv's actually don't support 1080p over component.

LVM-37w3 SPECS (http://www.westinghousedigital.com/details.aspx?itemnum=56#VALUE)

Calsonic, they support it fine, I used it until my HMDI came, and it set to 1080P just fine. But like I said since I use it for bluray that doesnt help since for some reason 1080i ghosts bad and bluray wont play 1080P over components, stupid DRM

So on with Westinghouse now, no problem that I have a 37 free DVI cable being sent, I did ask about the 18 pin versus 24 pin, and he didnt know so hes got me on hold while he goes and looks it up.

Like the previous poster I still dont see why 18 wouldnt work, it should support up to 1920x1080 at 60hz, 24 supports 1920x1080 at 85hz, but the PS3 is 60Hz isnt it???

Ok, they are sending me one, he said that with the software for some reason the specific 24pin they are sending woks but an 18pin wouldnt :rolleyes: who knows at this point I am willing to try anything, he did assure me that SOny is working on a real fix in conjunction with Westinghouse and a number of other LCD manufacturers he couldnt name and they hope to have it resolved just no specified timing.

Calsonic, they support it fine, I used it until my HMDI came, and it set to 1080P just fine. But like I said since I use it for bluray that doesnt help since for some reason 1080i ghosts bad and bluray wont play 1080P over components, stupid DRM

Ah...thanks for clarifying that for me

so if you dont do bluray use component for now heh, I actually thought it looked damn good in 1080P over the analog connection. I will let everyone know what happens and when the cord ships and arrives

That HDMI to 24-pin DVI cable you guys keep looking at is not going to benefit anybody. Those extra six pins may "exist" on the connector, but they are not connected to anything. Why? Because this is a SINGLE LINK cable. Those extra six pins are used for DUAL LINK connections, which require Dual Link sources and displays. The PS3 outputs on a HDMI Type A connector which is Single Link (yes there are specs for a HDMI Dual Link connector but it is much larger and no one is using it). That means that the HDMI connector on the end of that cable only has, you guessed it, 18 pins! There is nothing for those extra 6 pins on the DVI end to be connected to.

If Westinghouse is telling you that you need a HDMI to 24-pin DVI cable, then they are feeding you B.S.

That HDMI to 24-pin DVI cable you guys keep looking at is not going to benefit anybody. Those extra six pins may "exist" on the connector, but they are not connected to anything. Why? Because this is a SINGLE LINK cable. Those extra six pins are used for DUAL LINK connections, which require Dual Link sources and displays. The PS3 outputs on a HDMI Type A connector which is Single Link (yes there are specs for a HDMI Dual Link connector but it is much larger and no one is using it). That means that the HDMI connector on the end of that cable only has, you guessed it, 18 pins! There is nothing for those extra 6 pins on the DVI end to be connected to.

If Westinghouse is telling you that you need a HDMI to 24-pin DVI cable, then they are feeding you B.S.

Yeah, my 47" works on DVI-2 with both the 24 and 18 pin DVI cables.

I have a 42" TV --> so if I get an HDMI -- DVI cable, and plug it into the DVI-2 port, I should have no issues with flickering? Regardliess of 18 or 24 pin?

Yup parafly you are good with the 42 incher, any HDMI to DVI into port 2 works

Thanks for the clarification. Gonna have to pick one up today.

The 24-pin DVI cable did not resolve my flickering issue on my 37".

The 24-pin DVI cable did not resolve my flickering issue on my 37".

there are two dvi ports for this tv: dvi1 and dvi2. did u plug it to the dvi2 port like u suppose to?

there are two dvi ports for this tv: dvi1 and dvi2. did u plug it to the dvi2 port like u suppose to?

Yes.

mabelrode, call Westinghouse and report this please I am going to do the same and hopefully if enough 37W3 owners also do the same they will find a fix for us