Keep in mind that the hue on this set can't be adjusted through user settings.

I had the set ISF calibrated two weeks ago and at the time I even checked using a blue filter to see that it was accurate. This was for the HDMI input, but the set only registers one hue across all inputs. The next day, the s-video and component user settings went back to factory settings, I emailed the calibrator and he gave me the values, and I thought everything was fine.

Well, earlier today I was flipping through my own Avia disk and I noticed that the hue bars are now completely off, and the saturation just slightly. (I am using the same HDA2 DVD player that the calibrator used) I emailed him so I expect him to come fix it, but that's not the problem: why did this happen? How common is it for the tv to forget these settings, and can it happen again? Heck, how do I even know that the greyscale adjustment is still correct for that matter?

And speaking of hue, I read in another thread that blue filters aren't even a really accurate way to check hue/saturation even when the bars DO appear accurate(mine don't) and this was the only tool I recall the calibrator using :(

Anyone?

Did you enter the service menu at any time since the calibration? Even if you didn't change any values, entering the service menu on a Samsung product will reset the user menus to their factory defaults.

Did you enter the service menu at any time since the calibration? Even if you didn't change any values, entering the service menu on a Samsung product will reset the user menus to their factory defaults.

No I didn't.
I could have mentioned this earlier but didn't think it mattered: I "reset" the user menu on the component input to verify that the settings it reverted to are the factory settings. The hue control is unusable on the user menu so I didn't think resetting the menu would affect it... Could this have caused it to revert back?

Could it? Even baseless speculation is always more helpful than nothing, folks...

Got my answer from Yahoo Answers, I would have trusted someone here more but oh well.

Incredibe. I dumped a load of cash on a calibrator and there is no guarantee that the results will be there when he leaves. What if in the next few weeks I press "reset" again, by accident, which had happened a few times in a year since I had this tv. But what does he care, he got his money. When I called the guy, he actually gave me a hard time on the phone about coming over to fix that hue. Looking for an ISF calibration? Beware.

OK, WebEffect, I think I had enough of your complaining.

First off, I was the one who calibrated your set. Lets run thru what happened.

Calibrated your television using the following:

Sencore Pattern Generator
Avia Pro to calibrate your Contrast, Brightness, Sharpness, Colour and HUE on your Toshiba drive (as mentioned, it is better to use something that is fully 1080i/p, 720p patterns)
Progressive Labs Colour Analyzer


1. Came to house to calibrate your set.

2. You had a variety of different sources, HD-DVD player, Rogers Box and Gamecube

3. I told you that I was going to calibrate your TV. You had no problem with that and even got involved

4. After spending over 3+ hours calibrating your Television explaining to you that most of your settings are global such as your HUE and Greyscale calibrate, you asked me to re-calibrate your TV just for the HD-DVD input. At this point I said no as I just spent my time calibrating your TV including calibrating your S-Video input. If that is what you wanted in the first place I would of done that. You seem to post all the time so it is not that you don't know what is happenning.

5. You looked thru the blue filter and were satisified. We even went back and forth between your 720p and 1080i settings on your Toshiba HD-DVD. I ran a test on using Avia Pro on your player and we both agreed that 720p had a slight advantage. We watched a few movies for testing and you still werent' sure which one your preferred and that is when I told you to pick whichever you like. 720p looked better with the test but I wasn't going to argue with you all night.

6. Since your HUE couldnt' be calibrated using the user menu, we went into the Service Menu to calibrate it. Remember, you looked thru the blue filter as well.

7. You paid, I left. Remember during the night we even talked about recommendations on placement of your Paradigm speakers.

8. Before I left, I told you that you expect your old Samsung that is dying to preform like a $10,000 display. I even pulled out the Home Theatre magazine to show you their settings for calibrating a Samsung and we compared against yours and I showed your decoder settings.

9. Next morning you sent me an email saying that your settings have been reset. I sent you a follow up email saying, "This is why I write down all the settings". I sent you all the settings that we calibrated since I have the "Pre" and "Post" Calibration settings

10. 2+ weeks later (which is this week) you call me saying that your Hue is off. The reason that I was arguing with you on the phone was the fact that you sent me an email the next morning which means you tested everything. 2+ weeks later you call and say the settings are off and it is my fault and I need to come over to fix it. Given your attitude, I asked why did it take you almost 3 weeks. Finally, I agreed to come over and fix your HUE and I told you that your TV should never of reset. I asked if you did anything and you proceeded with "NO, I didn't touch anything". Of course after reading this post I find out that you did "Reset" your television. Anyways, I said I was still going to come by. I even confirmed with your today via email.

Now, here you are on this site complaining that ISF calibrators are bad, beware, etc... You are the first complaint I ever had, yet I am not surprised. Quite frankly, after leaving your house, I figured that you would be pain as it seems nothing anyone does for you is good enough. You even have the bal... to get arrogant on this forum with your thread because no one was responding to your question. I figured I would wait on the responses myself as I really wanted to know if it was me or something else.


If you reset your television as you put it, "by accident", I can give you the settings as I have them. However, do you think that I am going to come to your house and fix your "resets" each time it happens? I am not sure what you are expecting. The fact that your television loses memory each time it resets is not a problem of calibration. That is why we write them down and will provide them at anytime our clients want them. Obviously, it has happened in the past when a TV lost it's setting for one reason or another and when that happens a quick phone call and me walking the person thru getting their settings back is all it took.

At this point, I think it is quite obvious that you aren't going to be happy one way or another. If you want to flame me and tell everyone that I don't do a good job, blah, blah, blah, go ahead. I kind of expect that from you anyays.

Just remember that everyone is going to read this thread and the way you started it off just makes you look arrogant.

Enjoy your television.