I watch CBS mainly for the college basketball. Knowing Charter's typical incompetence, I expect to be without CBS for at least several weeks. I was thinking about getting an antenna anyway as a backup, but this news along with Charter's possible bankruptcy in 2009 means HELLO Channel Master!

After reading over the local responses on STLToday . com, it looks like KMOV and Belo are mainly in the wrong on this one. If you are a Charter subscriber and you want to complain to Belo's execs, here are their email addresses
(URL not posted because I don't have enough posts, check out STLToday for details):

Play by Belo's rules. Below are the e-mail addresses for the CEO and Executive VP's of Belo. Let them know how you feel.

dshive@belo.com
gkerr@belo.com
dwilliamson@belo.com
pdiaz@belo.com

If you email the first one, you get an out of the office message with a phone number. Called and left a message.

Got a reply from my email sent yesterday

Dear Mr. Meyer, thank you for your letter regarding KMOV and Charter. In response to your questions, broadcast television is a free over-the-air service to viewers via antenna. However, the Federal Communications Commission noted the inequity of cable systems carrying local broadcast stations for free in the 1990’s and subsequently provided broadcasters the right to negotiate with cable systems to carry their signals. Since that time, we have been successful in negotiating carriage deals with all other cable systems to date, including satellite and other distribution providers. We hope that Charter will join these other distributors in carrying our award-winning news, local and syndicated programming, now being offered in high-definition. Charter provides consideration to other local television broadcasters as well as to standard cable channels like ESPN, CNN, etc. While I cannot provide you details as to our agreements with other satellite providers, I can tell you those agreements have been in place for many years and are at least comparable to what we’re asking from cable systems. As far as your comment about television being a different business model from cable, that is not entirely true. Charter sells commercial advertising just as we do today in addition to the revenue they receive from subscribers.

In any event, we hope we can resolve these issues with Charter soon. f you have any further questions, please don’t hesitate to contact me at 214-977-6835.

Sincerely,
Paul Fry
Vice President/Investor Relations and Corporate Communications

I had a cable card installed in my HD TiVo a few months back, it was completely painless and maybe took 30 min at the most.

They used an M card.

I'm planning on adding a second HD TiVo here over the holidays.

Did you ask them to bring out a M card? Is there anything I need to know setup wise prior to them coming out?

I had asked about an M card when I called to set up the installation, but they were unsure if they had any or not. When the Tech showed up, he had an M card with him, so I was pleased.

The only thing you need to do is following the setup instructions with the HD TiVo. They want you run through the initial setup to make sure it's activated and everything works properly before the cable guy arrives.

I have a Series 3 with one M card and one S card. So the answer is "both". With the Series 3 it doesn't matter which card but you do need two cards for both tuners to work.

I have a HD TiVo with just one M card and it works perfectly for both tuners, so you shouldn't need two cards unless they installed an S card or they put the M card in the wrong slot. The TiVo instructions tell them where the M card should go if you're using one.

Unless the Series 3 is different than the HD TiVo.

Well I heard Steve the GM on 97.1 in St Louis about losing Channel 4. He seems very confident that they will be able to work out a deal for not only the SD feed but also the HD feed. We shall see.

I have a HD TiVo with just one M card and it works perfectly for both tuners, so you shouldn't need two cards unless they installed an S card or they put the M card in the wrong slot. The TiVo instructions tell them where the M card should go if you're using one.

Unless the Series 3 is different than the HD TiVo.
The Series 3 is different. It requires a card in each slot to use both tuners but it doesn't matter which type of card it is.

Just read on the KMOV website a small blurb that says Charter and Belo have reached an agreement on keeping KMOV on Charter hopefully this includes the HD feed.

In regards to the Moxi, which I am not sure if it was reported earlier, there is a new Moxi box coming out. I hear that Charter has them in stock from one of my former co-workers there.

www.moxi.com

You can even buy your own for $799 from amazon. Kinda pricey since you will not get VOD with this one. But there are no monthly service fees for the DVR service, just the monthly cost for the cable card (Mcard).

I have seen some slight differences in the guide from the Cable provided one to the Retail. One difference is how the progress bar looks.

Mark

In regards to the Moxi, which I am not sure if it was reported earlier, there is a new Moxi box coming out. I hear that Charter has them in stock from one of my former co-workers there.

www.moxi.com

You can even buy your own for $799 from amazon. Kinda pricey since you will not get VOD with this one. But there are no monthly service fees for the DVR service, just the monthly cost for the cable card (Mcard).

I have seen some slight differences in the guide from the Cable provided one to the Retail. One difference is how the progress bar looks.

Mark
I also notice they have folders for multiple episodes of the same show. Wonder if we'll ever get that on our existing MOXIs? It's been in the works for years.

Hi folks, been awhile since I have posted but two questions:

1) Seems to be a lot of moxi vs. motorola talk. I have now had 3 moxi's die on me in one year. I love the interface but this getting a bit old. The technician that came last said (paraphasing) "I don't care if I get in trouble for saying this but these moxis are a piece of crap". Any difference in reliablity between the two boxes?

2) I heard word of an agreement between charter and KMOV - don't suppose anybody knows yet re: the HD channel?

Went home yesterday morning and found that my Moxi box had a burned up power supply. Called Charter at 730 and told them once I got through there automated troubleshooting asked to have a new Moxi installed told that would not be a problem and they were out to replace it by 10 pretty good response. Of course this tech did not have a Moxi on his truck so he installed a Motorola box which I do not like. Called Charter back in the afternoon when I woke up as basically was told to take what I got they do not control what the tech has. To make a long story short anybody know how I can get another Moxi out of them.

The telephone support (for what it is worth) said that you could take the box in to the local center (in overland, i think) to switch them out. I have no idea if this is true.

1) Seems to be a lot of moxi vs. motorola talk. I have now had 3 moxi's die on me in one year. I love the interface but this getting a bit old. The technician that came last said (paraphasing) "I don't care if I get in trouble for saying this but these moxis are a piece of crap". Any difference in reliablity between the two boxes?
For what it's worth, I had one of the Motorola HD DVRs for a few months early last year...it promptly died. Got a TiVo Series 3 instead and haven't looked back.

Hi folks, been awhile since I have posted but two questions:

1) Seems to be a lot of moxi vs. motorola talk. I have now had 3 moxi's die on me in one year. I love the interface but this getting a bit old. The technician that came last said (paraphasing) "I don't care if I get in trouble for saying this but these moxis are a piece of crap". Any difference in reliablity between the two boxes?


One thing to keep in mind, as far as I know, Charter has yet to deploy any of the new Moxi boxes (i.e. the 3012). Also there are no longer any new boxes of the old Moxi models nor have there been any for a while, so therefore, any Moxi you get from Charter will have been used for some indeterminate about of time.

The telephone support (for what it is worth) said that you could take the box in to the local center (in overland, i think) to switch them out. I have no idea if this is true.
Thanks but I was told the same thing when I talked to the telephone support people however I remember reading somewhere that the Moxi's are a strange creature and require one of their people to do the setup something to do with logging on to the system initially. My kids are still yelling at me to get another MOXI but I am getting used to the interface on the Motorola box and although I hate it I will wait until they come out with the new ones.

Thanks but I was told the same thing when I talked to the telephone support people however I remember reading somewhere that the Moxi's are a strange creature and require one of their people to do the setup something to do with logging on to the system initially. My kids are still yelling at me to get another MOXI but I am getting used to the interface on the Motorola box and although I hate it I will wait until they come out with the new ones.

Ah, come to think of it, I remember that on one occasion I had to have a moxi mate replaced just so it would "talk " correctly with the newly replaced moxi so I bet that you are correct: difficult to just switch out yourself.

For what it's worth, I had one of the Motorola HD DVRs for a few months early last year...it promptly died. Got a TiVo Series 3 instead and haven't looked back.

Sorry, I know getting a bit OT but do you have to buy a second tivo for a second TV (we split about 50/50 between living room and bedroom TVs) or do thy have some sort of satellite box. Was a it a pain getting the cable card?

In regards to the Moxi, which I am not sure if it was reported earlier, there is a new Moxi box coming out. I hear that Charter has them in stock from one of my former co-workers there.

www.moxi.com

You can even buy your own for $799 from amazon. Kinda pricey since you will not get VOD with this one. But there are no monthly service fees for the DVR service, just the monthly cost for the cable card (Mcard).

I have seen some slight differences in the guide from the Cable provided one to the Retail. One difference is how the progress bar looks.

Mark
There is a Moxi forum that has discussed this.
http://www.avsforum.com/avs-vb/showthread.php?t=412846&pp=60&page=195

I tried to get one last week. They said no they are still being tested. The tech at my home said they are still haveing testing problems...that in fact the training session was a failure. I wrote Steve the Charter GM about this last week but he has bigger problems right now with Bello (Actually the morning Post and many online reports have a tenative agreement). No mention if HD will be included.

I don't get why anyone would pay $800 upfront instead of $15/mo. It would take at least 4 1/2 years to break even!!!!!! And then you have an old piece of equipment. I'm sure the new Moxi will be more reliable than the old one..... I am on # 3 right now over about 5 years. Digeo managemnt has their head up their asses and just does not know how to market their software. What a shame. Paul Allen shouldd just pull the plug on them if this doesn't work.

Thank you for writing to me regarding KMOV, I appreciate it. I am happy
to inform you that Charter Communications has reached a tentative
agreement with Belo Corporation for continued carriage of KMOV-TV. This
agreement will include the analog, standard definition and
high-definition (HD) signals of the station.

Thank you for writing to me regarding KMOV, I appreciate it. I am happy
to inform you that Charter Communications has reached a tentative
agreement with Belo Corporation for continued carriage of KMOV-TV. This
agreement will include the analog, standard definition and
high-definition (HD) signals of the station.

YES! Finally, CBS-HD!!!

Thank you for writing to me regarding KMOV, I appreciate it. I am happy
to inform you that Charter Communications has reached a tentative
agreement with Belo Corporation for continued carriage of KMOV-TV. This
agreement will include the analog, standard definition and
high-definition (HD) signals of the station.


While I am pleased as well regarding the HD signal, who did you write to that sent that response?

Steve the GM at Charter. I don't know if he personally answers all the emails, I doubt he has the time. I didn't get a reply as to when the HD signal would be turned on though.

Steve the GM at Charter. I don't know if he personally answers all the emails, I doubt he has the time. I didn't get a reply as to when the HD signal would be turned on though.

Too late for me. I made the switch to DIRECTV 2 weeks ago and am very pleased with it. I swear the picture is sharper, especially live events like hockey on Fox Midwest.

Anyone notice Fox 2 having really bad audio variations lately, especially during their local newscast? I have a number on receiver that is the "usual" volume for the cable (most channels) and FOX seems to get REALLY LOUD lately, but only in places ...

Only other channel that has such variations (and has forever) is AMC ... their commercials are so much louder than the movies / shows.

KMOV announced on their newscast that their HD signal will return to channel 784 at midnight tonight.

KMOV announced on their newscast that their HD signal will return to channel 784 at midnight tonight.

OMG there is a God! .. Just in time for Charter to fail next year! w00t

Hey at least we're not as bad off as the Viacom / Time Warner fight. Many channels going dark tonight.

http://www.bizjournals.com/atlanta/stories/2008/12/29/daily40.html

784 is up

Also found it up on clear QAM on channel 103-1

784 is up

Also found it up on clear QAM on channel 103-1

I'm not finding either 4.1 or 103.1.
I'm on the Overland system.
Anyone find KMOV HD on clear QAM?

I'm not finding either 4.1 or 103.1.
I'm on the Overland system.
Anyone find KMOV HD on clear QAM?

Still there for me --- on Olivette

anyone with a Moxi in StL getting guide info on 784 yet? I'm not

not yet

Does anyone in the St. Louis area have the Big Ten Network yet on Charter? I'm out here in the Metro East and despite the Charter agreement with the BTN in August, the channel is still nowhere to be found. I had heard it is because Charter wants to place the channel on different tiers in the Metro East vs. St. Louis proper but their current (as of August 2008) infrastructure prevented them from doing so. Does anyone have any idea when/if the BTN will be available any time soon? If they don't have it by next August I'm giving up and going to DirecTV. I'm definitely not holding out hope for the HD version prior to 2010, or Charter's bankruptcy, whichever comes first. :rolleyes:

It's not available in Metro St. Louis (either MO or ILL). The agreement they reached in August (press release quoted below) was only for Big Ten territory, which doesn't include the St. Louis area (only says Northern Illinois).

Charter Communications, Inc. (NASDAQ:CHTR) and the Big Ten Network have reached an agreement-in-principle on terms of a multi-year distribution agreement in which Charter will carry the Big Ten Network and related programming throughout the Big Ten territory, including its systems in Wisconsin, Michigan, Minnesota, Ohio and Northern Illinois. Big Ten Network and Charter are currently working together in an attempt to ensure that the majority of these same systems can launch the network on its expanded basic level of service in time for Saturday's Big Ten college football openers.

Does anyone else w/ Charter notice an obvious audio lag when watching Saturday Night Live? It most noticeable during the music performances. I have a moxi box and watch it on a Samsung LCD in HD through Charter.

Thanks,
mike

I manually triggered context and program info updates on my Moxi box (through the Moxi service menu) at about 12:45AM and by 1AM the guide data for CBS-HD (784) had filled in.

I didn't have to trigger mine and the new guide was up this morning. Now off to reprogram the CBS shows to the HD station.

I didn't have to trigger mine and the new guide was up this morning. Now off to reprogram the CBS shows to the HD station.

Same here.

Does anyone else w/ Charter notice an obvious audio lag when watching Saturday Night Live? It most noticeable during the music performances. I have a moxi box and watch it on a Samsung LCD in HD through Charter.

Thanks,
mike

No lag here. I also have a Moxi and a Sammy.

Over the weekend, in an ad in the Post-Dispatch, Charter announced six new HD channels coming to Charter, plus a few other SD channels.

Previously announced HD channels, effective Dec. 2nd:
760 - Food Network HD
761 - HGTV HD
768 - National Geographic HD

New HD channels coming January 2009:
MLB Network HD
USA HD
SciFi HD

Previously announced SD channels effective Dec. 2nd:
145 - Reelz
146 - American Life
411 - Sportsman Channel

New SD channel effective Dec. 12th:
412 - MLB NetworkSo, National Geographic HD is there for me but does not work. I see no sign of USAHD or SCIFIHD... any update on when in January these might come, or what is wrong with National Geographic HD? Love the KMOVHD tho, just in time for the playoffs.

So, National Geographic HD is there for me but does not work. I see no sign of USAHD or SCIFIHD... any update on when in January these might come, or what is wrong with National Geographic HD? Love the KMOVHD tho, just in time for the playoffs.

Dunno about the new ones, but NatGeo has been working for me since the start date.

So, National Geographic HD is there for me but does not work. I see no sign of USAHD or SCIFIHD... any update on when in January these might come, or what is wrong with National Geographic HD? Love the KMOVHD tho, just in time for the playoffs.

Charter ran a similar ad in Sunday's Post-Dispatch (1/5) again only stating USA-HD, SciFi-HD and MLB-HD in "January 2009". So no help there.

I also have been getting Nat Geo HD, and all the other announced "new" channels, without a problem since the launch date.

yeah! will be good to see the last season of BSG in HD.

I ended up getting another moxi/moxi mate. The charter guy was pretty nice. He said that any moxi boxes going out are about 3 years old in part explaining the high failure rate. I chose another moxi because the motorolas apparently don't have a "mate" meaning that you have to get two separate DVRs. For what its worth he expected the new moxis to come out in the middle of January, but he wasn't sure yet if the new line was going to have "mates" as well.

New HD channels are up.

MLB - 769
USA - 786
Sci Fi - 787

New HD channels are up.

MLB - 769
USA - 786
Sci Fi - 787

Anyone have bad sound (as in no sound) on teh HD MLB Channnel?

New HD channels are up.

MLB - 769
USA - 786
Sci Fi - 787

These channels are not showing up on my Moxi yet in the Belleville, IL system.

Have you tried to manually change the channel to these channels? The guide is not picking them up yet so, they will not show up under HD channels yet.

New channels aren't showing on Moxi.
Channel numbers are showing in the guide of the 3416, but it says channel available soon.

Woke up to the guide on my Moxi showing all three new channels and programing. Off to do some more rescheduling.

Does anyone have a listing of the clear QAM channels available on Charter? I've searched this forum and google in general and can't come up with anything that's up-to-date. Thanks in advance.

Does anyone have a listing of the clear QAM channels available on Charter? I've searched this forum and google in general and can't come up with anything that's up-to-date. Thanks in advance.

The toughest thing about such a list is that the availablility of clear QAM varies from system to system and, sometimes, from day to day.

You may have seen a few posts ago that I have channels on the Olivette system that viewers on the neighboring Overland system do not.

Over the past year, the number of clear QAM I receive has varied between 8 and 60 channels. At last scan, I had 48.

I use a HD Homerun and Beyond TV and they both have different scanning methods and store their results in various xml files. HD Homerun maps the stations to frequency in the xml, which is not very useful. I have yet to figure out Beyond TV's xml completely yet. If I do I might be able to export something out of there.

The most useful resource might be on HD Homerun's manufacturer website. Little known, but, by default, all HD Homeruns send channel mapping and video thumbnails back home to a server on the Internet. The results are compiled and available here (http://www.silicondust.com/hdhomerun/channels).

The toughest thing about such a list is that the availablility of clear QAM varies from system to system and, sometimes, from day to day.

You may have seen a few posts ago that I have channels on the Olivette system that viewers on the neighboring Overland system do not.

Over the past year, the number of clear QAM I receive has varied between 8 and 60 channels. At last scan, I had 48.

I use a HD Homerun and Beyond TV and they both have different scanning methods and store their results in various xml files. HD Homerun maps the stations to frequency in the xml, which is not very useful. I have yet to figure out Beyond TV's xml completely yet. If I do I might be able to export something out of there.

The most useful resource might be on HD Homerun's manufacturer website. Little known, but, by default, all HD Homeruns send channel mapping and video thumbnails back home to a server on the Internet. The results are compiled and available here (http://www.silicondust.com/hdhomerun/channels).

Thanks Dave. I'm in South City & get 48 on clear QAM on my TV. I'm running BeyondTV4.9 but my system is old enough that I can't do HD on it (it's been running BTV since 3.6 - almost 5 years of solid BTV use!). Basically I can't find PBS HD on clear qam for some reason; the other locals and TBSHD all show up...but not PBS. I'll check out the HDHomerun link you gave. Thanks again.

mark

Anyone else loose their cablecard tonight? Or is it just me? Came home and the Tivo is display the Acquiring Channel Information screen which indicates a problem with the cable card. It's been fine for over a year until tonight.

Talked to Charter twice, they are claiming several people in my area are having issues with their CableCards. Don't know if that's true or not, but that's what they are saying.

Talked to Charter twice, they are claiming several people in my area are having issues with their CableCards. Don't know if that's true or not, but that's what they are saying.
Well, count me in among those affected. I have a TiVo Series 3 as well as a TiVo HD, and both have the identical issue as yours. Glad to know it's not something on my end, since that was my first thought.

Looks like the CableCards are working correctly now.

Looks like the CableCards are working correctly now.

Seconded, started working again at about 11pm last night or so.

new Moxi is being installed tomorrow....fingers crossed

On my Moxi, I have yet to receive NatGeo HD (768) since it came out in early December. Now, I'm not getting the new MLB HD (769). On both channels, I get the Blue Screen of Death. :confused:

It's weird, because I'm getting both channels fine in my bedroom (Motorola HD receiver).

I know of at least one other person with the same setup having the same problem. May I suggest to anyone having the same problem to call Charter and tell them.

Interesting Gadget:

http://www.electronista.com/articles/09/01/07/lacie.lacinema.classic/

new Moxi is being installed tomorrow....fingers crossed

Well? Did you get the new Moxi?

Being installed as I type, nice looking black box, ill throw up a pic later if I can

So install took about an hour. That's everything from tech arrival, removal of my old DVR, install and provisioning of the new Moxi, and full guide update. Much better interface then the Motorola DVR's (I never had an old Moxi).

So install took about an hour. That's everything from tech arrival, removal of my old DVR, install and provisioning of the new Moxi, and full guide update. Much better interface then the Motorola DVR's (I never had an old Moxi).

You do anything special when you placed your order or just say you wanted a moxi?

Please send up some pictures as soon as you can..

Sorry for the junky pics, they were taken with my phone,

http://i43.photobucket.com/albums/e369/Foolishfocus/IMAGE_033.jpg

http://i43.photobucket.com/albums/e369/Foolishfocus/IMAGE_032.jpg

How big is the internal drive?

Lol, so of course I called Charter to try and get one. Chick on the phone said she couldn't guarantee a tech would bring a new black one, but I could go down the office and get one. I said "no, they have to be provisioned" and then she said her supervisor told her the new Moxi's don't have to be provisioned, and you can pick them up at the office.

I believe it not.

Internal drive is 500GB I believe, but per the manual......
"When selecting an external drive, keep in mind that the Moxi HD DVR only supports eSATA storage devices marketed or certified for DVR use. We recommend using an external hard drive with a minimum rotation speed of 7,200 rpms, a minimum 160 GB (maximum 2 TB) storage capacity, and an 8 MB cache."

Tech said they have had the technicians testing them so they would be familiar with them for troubleshooting purposes. He said this was the first one he has put in and are only available in certain parts of the area at this time.

Tech said they have had the technicians testing them so they would be familiar with them for troubleshooting purposes. He said this was the first one he has put in and are only available in certain parts of the area at this time.

ff-

You indicated earlier that you work for Charter. Did this come into play with your ability to get one of the new Moxis?

Internal drive is 500GB I believe, but per the manual......
"When selecting an external drive, keep in mind that the Moxi HD DVR only supports eSATA storage devices marketed or certified for DVR use. We recommend using an external hard drive with a minimum rotation speed of 7,200 rpms, a minimum 160 GB (maximum 2 TB) storage capacity, and an 8 MB cache."

Amazon has them for $119

ff-

You indicated earlier that you work for Charter. Did this come into play with your ability to get one of the new Moxis?

While I don't think it hurt, it wasn't a deciding factor. With limited availability, I haven't heard of any kind of employee only type of thing. My work order was the same as any other, nothing special about it. You just have to keep in mind when calling in that St. Louis is the home of telephone repair and some of the Charter sales agents. If you get someone from another state or country, they may not be aware they are available yet as it was just announced and St. Louis is the ONLY city they are available in.

While I don't think it hurt, it wasn't a deciding factor. With limited availability, I haven't heard of any kind of employee only type of thing. My work order was the same as any other, nothing special about it. You just have to keep in mind when calling in that St. Louis is the home of telephone repair and some of the Charter sales agents. If you get someone from another state or country, they may not be aware they are available yet as it was just announced and St. Louis is the ONLY city they are available in.

Grrr, I want me one of those..... I love my Moxi, its one of the main things that keeps me a Charter customer but the 1st gen one def has its bugs/slowness from time to time... Sucks they took out USB support for external drives as I suppose that means I will have to replace the external drive I got... Oh well, excuse to go larger than 500gb I suppose.

ff, did they offer to connect the Moxi to other TV's in your home? CAn you access it from other TV's?

So install took about an hour. That's everything from tech arrival, removal of my old DVR, install and provisioning of the new Moxi, and full guide update. Much better interface then the Motorola DVR's (I never had an old Moxi).
Foolishfocus, a question about the new Moxi that I've not seen answered on the Moxi web site: Are all the outputs active at the same time? That is, can you have a 1080i signal being sent to your HD TV through component outputs, and at the same time, be watching a 480i picture on a SD TV (or recording onto a DVD) through a composite or S-video connection? While this capability exists with TiVo and other cable boxes, it is not a capability of the old Moxi when it has a HD setting. Consequently, only a 480i setting on the old Moxi provides a picture on both TVs.

ff, did they offer to connect the Moxi to other TV's in your home? CAn you access it from other TV's?

They did not offer to connect it to any other TV's, I haven't heard anything about a Moxi mate, but also, I only have the one TV in my apartment.

Foolishfocus, a question about the new Moxi that I've not seen answered on the Moxi web site: Are all the outputs active at the same time? That is, can you have a 1080i signal being sent to your HD TV through component outputs, and at the same time, be watching a 480i picture on a SD TV (or recording onto a DVD) through a composite or S-video connection? While this capability exists with TiVo and other cable boxes, it is not a capability of the old Moxi when it has a HD setting. Consequently, only a 480i setting on the old Moxi provides a picture on both TVs.

Again, I only have the one TV, but I can try to move my computer monitor (a 26inch Olevia HDTV) into the other room and hook our main TV through HDMI and my monitor through component. Never having tried this procedure with my old Tivo, what exactly am I looking for? Will it work with HDMI and Component or does it need to be composite/S video? Would the picture be the same on both TV's (as in not watching different shows at the same time)?

Again, I only have the one TV, but I can try to move my computer monitor (a 26inch Olevia HDTV) into the other room and hook our main TV through HDMI and my monitor through component. Never having tried this procedure with my old Tivo, what exactly am I looking for? Will it work with HDMI and Component or does it need to be composite/S video? Would the picture be the same on both TV's (as in not watching different shows at the same time)?
Actually, you only need one TV to do the test. If it is not too much trouble, just connect either the composite or S-video Moxi output to one of your TV's composite or S-video inputs. Be sure that under your Moxi "Setting", "HDTV Setup", either 720p or 1080i is checked. Then select your TV input for the composite or S-video connection. If all outputs are active, you should see a SD picture through these SD connections.

The old Moxi would require that you uncheck the 720p or 1080i input to get a picture through these SD Moxi outputs, whereas other cable boxes and DVRs would always down-convert any HD signal to a SD signal through the composite and S-video outputs, no matter what the settings.

Thanks,
Don

Hi all -
after looking through the thread it is still unclear if charter encrypts the QAM channels or not.

Would someone let me know what their experience is, maybe even posting a list of channels?

Edit - After noticing davesalaman's response to a similar question, I reviewed the list on the link (silicondust.com). Begs the question, why would I want those channels?

Is there not any of the popular programming? ESPNHD, TNTHD, etc.
Thanks.

Actually, you only need one TV to do the test. If it is not too much trouble, just connect either the composite or S-video Moxi output to one of your TV's composite or S-video inputs. Be sure that under your Moxi "Setting", "HDTV Setup", either 720p or 1080i is checked. Then select your TV input for the composite or S-video connection. If all outputs are active, you should see a SD picture through these SD connections.

The old Moxi would require that you uncheck the 720p or 1080i input to get a picture through these SD Moxi outputs, whereas other cable boxes and DVRs would always down-convert any HD signal to a SD signal through the composite and S-video outputs, no matter what the settings.

Thanks,
Don


I was out of town all weekend. I'll try this, it may take me a while as I don't have any composite or S-video cables at home. I'll try to grab some this week if I can.

I went by the Charter Customer service today to ask about upgrading my Moxi to a Moxi 3012 and was told that they are slowly rolling these boxes out and that I should check back to see if it was more readily available...WTF? I told her I had seen that an installation took place in St Louis and that really did not help. I will call back in a week to see if it is possible to upgrade and if not I will seriously look at going with Dish turbo HD. I have all three services with Charter is there something else i should be saying to receive the upgrade to the 3012? Anyone have any ideas...

On a separate topic did anyone else experience pixel boxes and audio problems during the premiere of 24 on Fox HD last night? It was so bad I really could not watch it any longer.

On a separate topic did anyone else experience pixel boxes and audio problems during the premiere of 24 on Fox HD last night? It was so bad I really could not watch it any longer.

Read the StL OTA thread. Quick answer is Yes, and it wasn't just Charter.

Thanks! That eases my thought about Charter some. I am new to HDTV is this something that happens frequently on HD broadcasts? I have and appointment set up with Charter to look at my reception because this seems to happen quite frequently for me.

Thanks! That eases my thought about Charter some. I am new to HDTV is this something that happens frequently on HD broadcasts? I have and appointment set up with Charter to look at my reception because this seems to happen quite frequently for me.

I think that issue was local to KTVI. In general I don't have many problems with Charter's HD stations .... except for DiscoveryHD which has audio dropouts from time to time. Hard to say if its Charters fault or the feed from Discovery. But if you're having problems across the board, it could be your signal being under or over amplified.

Did anyone lose channel 53? The Disney Toon Channel, I'm off the Maryville Illinois office hub.

Bo

Are you using a set top box or just the tuner in the TV? I lost the channel on my tv that I use the internal tuner but, not on my TV with the Moxi box.

Are you using a set top box or just the tuner in the TV? I lost the channel on my tv that I use the internal tuner but, not on my TV with the Moxi box.

I believe Toon Disney was moved to the Digital Tier. Which sucks for my kids as well since they have a analog connection to their TV.

Charter just came by to check signal quality and while talking to the service tech about the Moxi 3012 he let me know he could schedule me the upgrade...I now will have one installed by Thursday afternoon and all of its new Moxi goodness :)

I sent an email to Steve Trippe, and the new Moxi will be installed tomorrow. He puts his email address in those commercials to let us customers ask for stuff, and actually responds!

Anand

I sent an email to Steve Trippe, and the new Moxi will be installed tomorrow. He puts his email address in those commercials to let us customers ask for stuff, and actually responds!

Anand

I thought I would try this same method... But I'm sure that now that you posted this they will have a crap load of requests come in. Do you already have the moxi? The Motorola DVR? or Nothing?

-Phatty

I thought I would try this same method... But I'm sure that now that you posted this they will have a crap load of requests come in. Do you already have the moxi? The Motorola DVR? or Nothing?

-Phatty

I sent my email last night. A woman from Charter just called me, my new Moxi is being installed tomorrow between 8am and 10am.

Got lots of recorded stuff to watch tonight!

Looking forward to some more user reviews of the new Moxi. I liked my old one with the exception of it being very finicky with regards to signal strength (compared to the Charter Motorola box).

Great to hear you guys/gals are getting your Moxi requests heard. You will have to let us know how the installation went and how you like the box! Still no picture issues with mine, but I am wondering about my VOD as it seems it is no longer working.

I thought I would try this same method... But I'm sure that now that you posted this they will have a crap load of requests come in. Do you already have the moxi? The Motorola DVR? or Nothing?

-Phatty

Went from grey Moxi to black Moxi -- was very careful to not kill grey Moxi, and thus avoided the Moto DVR. The black moxi is very shiny and pretty, but it doesn't seem to like me plugging in the old USB/SATA combo drive I used with grey Moxi -- it won't format it. I'll probably plug it into a PC, wipe it, and try again. I will NOT be getting a "DVR Extender" unless the box refuses to do it any other way -- they're just rebadged external drives . . .

First thoughts -- black Moxi is slower (!?) than grey Moxi, but is not unacceptably so. Otherwise, it seems like the same Moxi experience.

Apparently On Demand is broken on Moxi right now (per the installer -- didn't check last night), but everything else worked.

Anand

Got my Black 3021 installed today.

1. Install was smooth. Provisioning seems much faster than it used to be (plus I had a good installer)

2. He was surprised I had a Moxi already, said again they were supposed to be for new installs only. His warehouse in Overland has 85 of them. (84 now!) I told him I was down with Steve Trippe :-)

3. Menus are a bit faster, but I think channel switching is a little slower. For me noticeably slow. I didn't think that was possible, hehe.

4. Nothing new really, except there is a "cablecard" menu in the Settings.

5. Overall, I don't know what I (we) are getting all worked up about. It is still the same basic Moxi experience. I guess I'm glad I did it. That remains to be seen, haha.

6. OH YEA ... its a hell of a lot QUIETER than my old Moxi. That alone is a good reason I guess.

7. Digital sound output now only includes optical, no more coaxial output. Might not be a big deal unless your receiver is lacking optical inputs and you have a lot of gear that needs it.

8. Matches my PS3 and HK receiver really nice :-)

Pics later tonight.

ps - i was using an external USB drive on my old Moxi, so I can't comment on the eSata external issues. I don't know if I plan to buy one right away either, as the internal 500gb drive may suffice ... we tend to watch stuff rather quickly and delete, we aren't archivists. YMMV

Good to hear install went well for you. I never heard back from the email I sent to my homie Trippe... Did you pretend yours was broken or did you just say you wanted to exchange old moxi for new? In my email I probably should have mentioned pixelated channels from time to time only on TV with the moxi which is true, and probably caused by the picky signal requirements of the original system.

I am sure my excitement for the new one is a bit overkill hearing about it being slower and stuff but I would hope that after a few updates things would speed up. Also it is a known fact that all Moxis will die eventually so I'd rather swap out now while the new ones are available if I can talk Charter into doing so.

I suppose some of the excitement is just the fact that this new version has been in development for so damn long... No duke nukem, but it feels like it in a way....

I suppose some of the excitement is just the fact that this new version has been in development for so damn long... No duke nukem, but it feels like it in a way....

Yea, my GF says "you're such a man!" Plus I work in IT, so ... gadgets .. gotta have them.

My email to Trippe follows:

Dear Mr. Trippe,

I am writing to you personally to request an upgrade to the new Moxi 3012 unit that is currently being distributed in the St. Louis area. I have been a Charter customer for years, and am on my 3rd Moxi (they tend to break down) and I really want the new unit. However, your phone support people are, as usual, not with the program. One woman I spoke to said no such thing exists, and when I persisted she then told me her supervisor said I could just "pop down to a Charter office and exchange it for a new one." Obviously this is false as the Moxi's have to be provisioned in the home. I'm sure you are aware of these issues, but I am constantly frustrated with the phone support at Charter. Its better than it used to be, but still not great.

My address and phone number related to my Charter account are as follows:

sincerely, etc.

None of that is a lie in any way, but I find blaming the phone customer service really gets the fire going, because its been Charter's weak spot for years. Plus its true, that lady on the phone was clueless.

Well my love is short lived. Came back home from work and some of my HD stations aren't coming in (you don't subscribe) and if I click on ESPN2HD it takes me to HistoryChannelHD, even though the ESPN2 data is at the bottom .... missing channels are random, a couple of locals, SciFi, USA, ESPN's ... all SD's work.

Calling Charter was useless. Another tech appt for tomorrow.

Hard to be cutting edge!

And I discovered the "search by title" function is slower than ever ... even the original Moxi software. Wonder if this box is defective. Brand new too.

My VOD does work though, haha. Only strange thing is I have no custom icons in the VOD menus, but selecting a show / movie does work.

What a day. Damn Charter.

Well my love is short lived. Came back home from work and some of my HD stations aren't coming in (you don't subscribe) and if I click on ESPN2HD it takes me to HistoryChannelHD, even though the ESPN2 data is at the bottom .... missing channels are random, a couple of locals, SciFi, USA, ESPN's ... all SD's work.

Calling Charter was useless. Another tech appt for tomorrow.

Hard to be cutting edge!

And I discovered the "search by title" function is slower than ever ... even the original Moxi software. Wonder if this box is defective. Brand new too.

My VOD does work though, haha. Only strange thing is I have no custom icons in the VOD menus, but selecting a show / movie does work.

What a day. Damn Charter.

Your just saying all that to try to make me feel better that I haven't gotten a call about getting the new box setup....

No surprise though that something would end up jacked up... I just can't believe they would have taken so many steps backwards performance wise.... They tweaked the hell out of old Moxi to improve speed and you would think all those tweaks would have transferred over to the newer version.

Your just saying all that to try to make me feel better that I haven't gotten a call about getting the new box setup....

No surprise though that something would end up jacked up... I just can't believe they would have taken so many steps backwards performance wise.... They tweaked the hell out of old Moxi to improve speed and you would think all those tweaks would have transferred over to the newer version.

Maybe the box is defective :) I haven't heard anything else bad yet from others so ... like I said, I work in IT so technology has a way of getting back at me. Karma. Heh.

I only have myself to blame. My old Moxi was working just fine.

Ok I blame Charter too. And Digeo.

I'll say this .. if this box is the "retail" box they are going to sell (minus cable cards) .. aint no way its gonna be worth $799. It'll never beat TIVO.

Foolishfocus, a question about the new Moxi that I've not seen answered on the Moxi web site: Are all the outputs active at the same time? That is, can you have a 1080i signal being sent to your HD TV through component outputs, and at the same time, be watching a 480i picture on a SD TV (or recording onto a DVD) through a composite or S-video connection? While this capability exists with TiVo and other cable boxes, it is not a capability of the old Moxi when it has a HD setting. Consequently, only a 480i setting on the old Moxi provides a picture on both TVs.

Found this today ... its an HTML of a .pdf support doc that suggests (to me) that all outputs are active.

http://74.125.47.132/search?q=cache:t56bLttGpqoJ:cc2uatx.chartercom.com/customers/GETBINARY.xbin%3FID%3D2100+moxi+3012&hl=en&ct=clnk&cd=14&gl=us&client=firefox-a


The link to the real pdf (easier to read) is at the top.

I've just confirmed that the firewire port is hot on the Moxi 3012. In the photo below is Airplane II showing on HDNet ... on the TV, and next to it my MacBook hooked via firewire 400. I opened QT Player (QT Pro), chose "MC3" as both video and audio inputs, and started a new recording. Worked perfectly. I imagine other software should work as well!

http://www.panicattackmusic.com/~greg/moxi3012.jpg

Just wondering how SD looks on the new Moxi. We were always told that the other Motorola HD box showed better SD picture.

Just wondering how SD looks on the new Moxi. We were always told that the other Motorola HD box showed better SD picture.

If its better, its negligible. FWIW, I've never believed the other box is any better either ... my friend has a Moto box and, well, SD is SD. All Charter's SD looks better than when I had DishNet, so I've always been happy(er)

After reading your post, I checked our VOD and it seems to be working perfectly. I stopped by Circuit City to see about picking up a 1TB external drive, but they only are offering 10% off....nothing too great!

guys am I the only who thinks CSI:Miami on A&E TV HD ( displayed in 720 ) looks better than most if not all of the other programs on Charter HD, except HD Movies this is the only other channel that looks just as good with all of their programs


any thoughts

guys am I the only who thinks CSI:Miami on A&E TV HD ( displayed in 720 ) looks better than most if not all of the other programs on Charter HD, except HD Movies this is the only other channel that looks just as good with all of their programs


any thoughts

I've never watched CSI:Miami in my life, so I can't comment. In general I say HDNet sets the bar for PQ on Charter

Found this today ... its an HTML of a .pdf support doc that suggests (to me) that all outputs are active.

http://74.125.47.132/search?q=cache:t56bLttGpqoJ:cc2uatx.chartercom.com/customers/GETBINARY.xbin%3FID%3D2100+moxi+3012&hl=en&ct=clnk&cd=14&gl=us&client=firefox-a


The link to the real pdf (easier to read) is at the top.
Thanks, for the link. I'll be watching your experience with the new Moxi before making any more decisions, but so far, I'm really enjoying the TiVo HD XL that replaced my old Moxi .... so much so that I'm considering also replacing my Sony DHG DVR with a TiVo HD. My wife likes the idea....one remote, and a "his" and "hers" TiVo, networked.

Just got the call today from Tripp's office, they will be installing the new Moxi tomorrow between 8-10.

I've never watched CSI:Miami in my life, so I can't comment. In general I say HDNet sets the bar for PQ on Charter

I dont watch CSI:Miami either bro, its just that I happen to notice how good it looks everytime I turn to that channel, it seems like all of the CSI: shows are like this no matter what CSI: series it is

was eager to get the new moxi. scheduled for a tech this morning specifically for the new moxi.

so tech arrives and tells me new moxi is unavailable in my area. that's funny, the csr told me that it's available.

yet another morning i can't have back thanks to charter.

Just got the call today from Tripp's office, they will be installing the new Moxi tomorrow between 8-10.

Well the install of the new Moxi box isn't going well. The tech was here from 10 until after 12 and the box is provisioned has an IP address but is only receiving the default 5 test channels. It even has guide data for those 5 channels.

The tech left said we have to wait for a while to see what happens. He said he was going to call me back after installing a couple other clients in the area!

I suspect that they didn't pair the Cablecard in the box, and that is what is causing the issues. The cablecard status indicates Waiting for Restart......

The box has been restarted several times.

Happy to say I have an appointment this Saturday to get the new moxi. I was honest in saying that other than a few picture break ups I wasnt having any issues and that I was hoping the picky signal requirements of the first gen box has been resolved. Guess I have to figure out my plans now for an external drive

Happy to say I have an appointment this Saturday to get the new moxi. I was honest in saying that other than a few picture break ups I wasnt having any issues and that I was hoping the picky signal requirements of the first gen box has been resolved. Guess I have to figure out my plans now for an external drive

Nice! A new thread has been started for the 3021 Moxi ... might want to breeze through it and make sure your installer knows wtf he's doing:

http://www.avsforum.com/avs-vb/showthread.php?t=1109524

Just got a phone call from the tech who is on his way out to install my Moxi 3012 - I added new DVR service this week (after reading about the new Moxi) and asked specifically that they put on the work order the necessity of my getting the 3012 on the install. I also emailed Trippe with the following:

"Mr. Trippe,

My name is xxxxxx, and I and my fiancee have been customers of Charter's for going on three years - not quite a record, I'm sure, but we've been generally pleased with our service thus far. Pleased enough, in fact, to add HD-DVR to our account. In reading online, I saw that the new Moxi 3012 was available in St. Louis, and as that's where we lived, I was wondering if there was any way to secure one for our install this coming Saturday. Our home number is xxxxxxxxxxxx, if that is useful in any way. I would appreciate any assistance you can give, as I look forward to being on the "cutting edge" of technology while helping test a product for Charter and Digeo. Please contact me at my home number if any further information is needed. Again, thanks for your help, and I look forward to using Charter's services for years to come.

Yours,"

So we'll see what goes down.

Hey guys, have any of you been having some strange Internet issues hitting certain sites? I have had DNS issues with Charter in the past, so usually I just wait a day and the issue resolves itself (I'm sure from people calling in).

Some sites I currently cannot hit:
www.stltoday.com
www.dell.com

It will sometimes eventually connect to Dell, but the page is destroyed because it couldn't bring everything in. Stltoday just times out entirely. If you go to digg you will find a good 50% of their news links broken. Can you guys check and see if you are having the same problem? One condition is that you have to have a router. If you are directly connect to the cable modem you are likely ok. I had to switch over to using opendns in order to hit the sites, but using that DNS service is painfully slow.

Let me know if you guys are experiencing the same router issues.

Thanks!

Well I called and told them I thought they had an issue with their domain name servers, and they actually opened a ticket and addressed it. Looks like it's been fixed.

Hey guys, have any of you been having some strange Internet issues hitting certain sites? I have had DNS issues with Charter in the past, so usually I just wait a day and the issue resolves itself (I'm sure from people calling in).

Some sites I currently cannot hit:
www.stltoday.com
www.dell.com

It will sometimes eventually connect to Dell, but the page is destroyed because it couldn't bring everything in. Stltoday just times out entirely. If you go to digg you will find a good 50% of their news links broken. Can you guys check and see if you are having the same problem? One condition is that you have to have a router. If you are directly connect to the cable modem you are likely ok. I had to switch over to using opendns in order to hit the sites, but using that DNS service is painfully slow.

Let me know if you guys are experiencing the same router issues.

Thanks!

Just saw your post. I was having the exact same issue last night with several sites:

www.noaa.gov
www.ksdk.com
www.kmov.com
www.kmox.com

Just to name a few.

Hopefully, your call fixed it for everyone (I'm at work but will check when I get home).

Easy solution to that issue...

Stop using Charter's half-*ssed domain servers.

Go to http://www.opendns.com for details.

This month's bill contained news about revisions to unreturned equipment fees and I see Tivo Tuning Adapter listed as a new item.

This would be needed for Tivo Series 3 and Tivo HD boxen to tune SDV.

Is anyone else having trouble with KETC's HD signal? I'm getting breakups/hiccups every few minutes.

In case anybody hasn't seen it....Charter announced the newest HSI speed, Ultra 60. It will have 60mpbs down/5 mbps upload. Our 16MBPS service is being upgraded to 20mbps.


"Charter Communications, Inc. (NASDAQ: CHTR) today announced the launch of 60 Mbps Internet service, the fastest residential service available from any multiple system cable and telecom provider. The initial deployment of Charter High-Speed Internet Ultra60 is in the St. Louis metropolitan area, with additional markets to follow. Nationwide, the Company will soon boost Charter High- Speed Internet Max from 16 Mbps to 20 Mbps. "

In case any one cares, there is now a person posting on dslreports.com's forums who works for Charter and has stated he'll solve any problems you're having... ostensibly about HSI, but he says he should be able to get you in touch with people to solve other problems. Thread is http://www.dslreports.com/forum/r21829293-Charters-Presence-on-Broadband-DSL-Reports - hopefully it's helpful.

I know this is just a little off topic but Charter now has 60 Mbps Broadband available here in St. Louis now http://www.tomsguide.com/us/Charter-Broadband-Internet-60-mbps,news-3398.html

the fastest internet speed currently available anywhere

I know this is just a little off topic but Charter now has 60 Mbps Broadband available here in St. Louis now http://www.tomsguide.com/us/Charter-Broadband-Internet-60-mbps,news-3398.html

the fastest internet speed currently available anywhere

foolishfocus posted this news yesterday (See comment #1371).

I know this is just a little off topic but Charter now has 60 Mbps Broadband available here in St. Louis now http://www.tomsguide.com/us/Charter-Broadband-Internet-60-mbps,news-3398.html

the fastest internet speed currently available anywhere

I've yet to see the full 16mb service I've been paying for since the new year started... download speeds vary wildly between 7-14mb (within the same download)... and now they say they're gonna give us 60????

I've yet to see the full 16mb service I've been paying for since the new year started... download speeds vary wildly between 7-14mb (within the same download)... and now they say they're gonna give us 60????

I suspect/hope that it could be because every traceroute I have done lately goes through XO's network. I hope this is just temp like they are in the processing of adjusting/adding additional providers. I don't care what size pipe they bought from XO going through only one provider for connectivity will always create some slow/stupidness... Several services that used to connect out of Chicago through Charter's Level3 pipe now seem to bounce around XO all over the place.


I know I have seen maintenance email alerts from Charter that mentioned National Backbone connectivity sometime next week so hopefully this will start moving as traffic around to different providers.

Edit: After re-reading the email from Charter I'm not sure that this will be what I was hoping. It mentions only affecting Commercial connectivity which I would take to mean business traffic. Any true backbone changes you would assume would affect everyone unless they just choose not to mention residential since residential accounts would not be receiving these email alerts.

Speaking of internet .. is Charter having DNS / routing problems since like yesterday? Trying to figure out if its them or my modem finally dying after years of hard work :-)

This is the only thing from today in my modem's log:

Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID (EC=8)

BTW, does anyone use a 3rd party modem with Charter, or just the ones they give out?

When I switched to the 16mbps service, I had to ditch my old "sharkfin" modem which topped out at about 5mbps. I got the Motorola SURFboard model SB5101 from either Newegg or Amazon, I forget. It tops out at 28mbps and I have been happy with it.

I consistently get 15.3 to 15.6mbps. For those of you getting significantly less speed than you are paying for, if you haven't already done so, go through the exercises at http://www.dslreports.com/tweaks to make sure your settings are optimized.

This month's bill contained news about revisions to unreturned equipment fees and I see Tivo Tuning Adapter listed as a new item.

This would be needed for Tivo Series 3 and Tivo HD boxen to tune SDV.
If I recall, there were press releases sometime last year about Charter rolling out SDV on a test basis somewhere in California. Even if St. Louis doesn't get SDV any time soon, the tuning adaptors would allow for two way communication and presumably let us TIVO folks order pay-per-view and OnDemand services, right? Not sure what Charter would need to do to enable that functionality.

When I switched to the 16mbps service, I had to ditch my old "sharkfin" modem which topped out at about 5mbps. I got the Motorola SURFboard model SB5101 from either Newegg or Amazon, I forget. It tops out at 28mbps and I have been happy with it.

I consistently get 15.3 to 15.6mbps. For those of you getting significantly less speed than you are paying for, if you haven't already done so, go through the exercises at http://www.dslreports.com/tweaks to make sure your settings are optimized.

Ran those tweaks on my Macs:

Observations:
Looking good

Does Charter have to provision the Moto cable modem? I was thinking of getting one of those, Newegg has a good OEM deal.

Ran those tweaks on my Macs:

Observations:
Looking good

Does Charter have to provision the Moto cable modem? I was thinking of getting one of those, Newegg has a good OEM deal.
After I set it up, I called Charter Internet technical support and they did whatever they needed to do while I was still on the phone. Pretty painless.

I've got an old SB4200....would I see much of a performance jump going to the 5101. I think I've got the 10mb service. Is the 4200 capable of that. My speedtests only show about 5mb.

Any ideas??

Thanks

Got up this morning and discovered listings are "to be announced" and then end late tonight.
Is this a 3416 issue or a Charter issue?
I know there is a way to trigger a listing update on the Moxi, is there a similar setting on the 3416? Will power cycle fix it? I'm off for work or I'd try some of this stuff now....
thx
barry

Got up this morning and discovered listings are "to be announced" and then end late tonight.
Is this a 3416 issue or a Charter issue?
I know there is a way to trigger a listing update on the Moxi, is there a similar setting on the 3416? Will power cycle fix it? I'm off for work or I'd try some of this stuff now....
thx
barry

No probs on my Moxi. But I believe the Moto boxes use an entirely different guide system, from a different source, so I can't say if its your box or that network.

My 3416 has full guide data through 2/18.

I got kicked out of my house due to a small fire and am using Charter QAM for tuning for the first time. I get a clean signal on all of the channels worth watching except TBS-HD. Is anyone else expreriencing this? Also my scan did not pick up KMOV-DT. I thought I saw that it was available.

Got up this morning and discovered listings are "to be announced" and then end late tonight.
Is this a 3416 issue or a Charter issue?
I know there is a way to trigger a listing update on the Moxi, is there a similar setting on the 3416? Will power cycle fix it? I'm off for work or I'd try some of this stuff now....
thx
barry

Got home that night, all was well. Sheeesh.

Hey everyone!

Got 2 new Moxi 3012s delivered and installed today! :-D

I love the way the new boxes look. My old box was the only non-black component I had and it stuck out something fierce.

My only sadness is it sounds like my two Universal Remote Controls are dead in the water. I have the MX-500 series, and for the last Moxi I was able to ship them off to UFC to have them flashed so they would work. Sounds like the new remote is a little more complicated and they will not be able to fix me so easily this time.

So my question to you guys: Are any of you using a universal remote (UFC, Harmoney, Logitech) that can actually mimc the "Moxi" button? If so please tell me the brand and model.

Thanks,
Rob

I have the BMC9022. I use the Harmony 550. In the Harmony database for the BMC9022, Menu=MOXI. I'm sure it would be the same for the 3012. Even if not, the 550 is totally programmable if you have the original device remote.

I was never a fan of csi miami until i went hd,i also became a fan of smallville.They both look amazng.

I was never a fan of csi miami until i went hd,i also became a fan of smallville.They both look amazng.
Yes, CSI: Miami looks excellent in HD. Too bad the storylines have gone from bad to just plain absurd.

Ran those tweaks on my Macs:

Observations:
Looking good

Does Charter have to provision the Moto cable modem? I was thinking of getting one of those, Newegg has a good OEM deal.

YES, everytime you switch a modem Charter has to reprovision it to work on their network

btw I have been using the 5101 for 2 years with no problems its a great modem

I was never a fan of csi miami until i went hd,i also became a fan of smallville.They both look amazng.

yea the same thing I said ( see post #1355 ) to me CSI looks better than anything else, besides Nothing but Trailers

and yea Smallvillle looks great also

YES, everytime you switch a modem Charter has to reprovision it to work on their network

btw I have been using the 5101 for 2 years with no problems its a great modem

Yea they actually had no problem doing something over the phone for once :)

http://phx.corporate-ir.net/phoenix.zhtml?c=112298&p=irol-newsArticle&ID=1256073&highlight=

http://phx.corporate-ir.net/phoenix.zhtml?c=112298&p=irol-newsArticle&ID=1256073&highlight=

That actually sounds like good news for Charter.

I received my monthly telemarketing sales call from Charter last night trying to talk me into the Charter bundle for a reduced price (I currently only have TV service with them).

I declined the bundle offer and the lady from Charter told me that I was qualified for an extra $10 monthly credit off my TV bill for the next 6 months. I told her that I was currently on a promotional price with them for the next 6 months and asked if this $10/month credit would cancel out my promo pricing. She said no, that it would be in addition to it provided I did not change any of my TV services over the next 6 months. Based on this I told her to go ahead and apply that to my account. I'll have to wait till I get my next bill or 2 to make sure things didn't get messed up.

ST. LOUIS (AP) -- Cable operator Charter Communications Inc. says it will file Chapter 11 bankruptcy reorganization documents by April 1.

As part of an agreement with debt holders, they will be paid in full and Paul Allen will maintain the largest voting interest in the company.

The agreement says shareholders' stake in the company will be canceled.

The company says the agreement will reduce debt by about $8 billion.

Chief Executive Neil Smit says the St. Louis-based company's cable, Internet and telephone operations will continue throughout the debt restructuring process.

The agreement requires two subsidiaries to make interest payments of $74 million that were due Jan. 15.

What does that mean shareholder's stake canceled? On the surface it sounds like any outstanding stock that is owned would now be worth nothing, but how could they do this?



ST. LOUIS (AP) -- Cable operator Charter Communications Inc. says it will file Chapter 11 bankruptcy reorganization documents by April 1.

As part of an agreement with debt holders, they will be paid in full and Paul Allen will maintain the largest voting interest in the company.

The agreement says shareholders' stake in the company will be canceled.

The company says the agreement will reduce debt by about $8 billion.

Chief Executive Neil Smit says the St. Louis-based company's cable, Internet and telephone operations will continue throughout the debt restructuring process.

The agreement requires two subsidiaries to make interest payments of $74 million that were due Jan. 15.

What does that mean shareholder's stake canceled? On the surface it sounds like any outstanding stock that is owned would now be worth nothing, but how could they do this?

That's what happens in a bankruptcy. Claims are paid in order of priority, and shareholders are generally last, behind creditors, lenders, etc. With as much debt as Charter has, there's nothing left for shareholders. This is what happens in most bankruptcy filings.

Channel 109 is now PBS World/KETC 9.3

I noticed Charter in now piping in 9-3, but I also noted that the signal is breaking up alot on all the 9 channels and various other channels. Are they spreading their signal too thin now?

Anyone having picture issues with ESPN & ESPN2 HD?

Emailed Charter and reset the box, but it's still doing it. Haven't noticed it on any other channels.

Anyone having picture issues with ESPN & ESPN2 HD?

Emailed Charter and reset the box, but it's still doing it. Haven't noticed it on any other channels.

Watched both of these channels briefly yesterday & saw no issues. I did used to get a lot of break-ups on these channels when I had a Moxi. The ESPN channels seemed to be the most signal-sensitive channels for some reason.

As Charter promised, my 16mbps speed is now at 20mbps as of today.

I've got a Moxi 9022 DRV box in Shrewsbury, Missouri (suburb of St. Louis). Over the past couple of weeks I've noticed some issues with my HD recordings on HBO and Fox, not sure if other channels are affected or not. I'm seeing sporadic 1 - 2 second freeze ups during show playback. Also, when I fast forward the screen becomes highly pixelated and fast forwards at a much slower rate than it should.

Has anyone else in the area been experiencing anything similar? or is perhaps with my individual signal or box?

Thanks for any help.

I've got a Moxi 9022 DRV box in Shrewsbury, Missouri (suburb of St. Louis). Over the past couple of weeks I've noticed some issues with my HD recordings on HBO and Fox, not sure if other channels are affected or not. I'm seeing sporadic 1 - 2 second freeze ups during show playback. Also, when I fast forward the screen becomes highly pixelated and fast forwards at a much slower rate than it should.

Has anyone else in the area been experiencing anything similar? or is perhaps with my individual signal or box?

Thanks for any help.

Have you tried a cold reboot of the Moxi, by unplugging it and plugging it back in? I have seen this fix this problem, along with speeding up the menu considerably. You might want to clean out your recorded files before you do this - I think the Moxi will then do a good refresh (defrag?) of the hard drive

I've got a Moxi 9022 DRV box in Shrewsbury, Missouri (suburb of St. Louis). Over the past couple of weeks I've noticed some issues with my HD recordings on HBO and Fox, not sure if other channels are affected or not. I'm seeing sporadic 1 - 2 second freeze ups during show playback. Also, when I fast forward the screen becomes highly pixelated and fast forwards at a much slower rate than it should.

Has anyone else in the area been experiencing anything similar? or is perhaps with my individual signal or box?

Thanks for any help.

I have had this problem before and I believe it is usually related to signal issues as I never took the time to swap out my Moxi box when these problems would crop up. It usually just eventually fixed itself so I never took the time to report the issues to Charter.

-Phatty

I have had this problem before and I believe it is usually related to signal issues as I never took the time to swap out my Moxi box when these problems would crop up. It usually just eventually fixed itself so I never took the time to report the issues to Charter.

-Phatty

I agree .. different HD stations have signal problems from time to time, some more often (and regular) than others.

I chatted with a Charter tech on another website and he suggested doing a "hard" reboot by unplugging the moxi for several minutes and then powering back up.

I'll know in a few days if that helped or not.

I just fear that if I call into Charter service/repair that I'll end up with them replacing the box and they may not have any of the 2 room Moxi 9022's available.

If I do have to get the box replaced, should I fight to get the new Moxi 3012? I've also had the Motorola DVR recommended because of the flexibility of output settings on the box to output a "stretched" SD signal to the TV in 720P or 1080i resolution.

Also, if I ended up with a Moxi 9012 I'll drop back from a 160 gig hard drive back to an 80 gig hard drive. The new Moxi 3012 has a 160 gig hard drive, right?

Any thoughts would be appreciated.

I agree .. different HD stations have signal problems from time to time, some more often (and regular) than others.

I chatted with a Charter tech on another website and he suggested doing a "hard" reboot by unplugging the moxi for several minutes and then powering back up.

I'll know in a few days if that helped or not.

I just fear that if I call into Charter service/repair that I'll end up with them replacing the box and they may not have any of the 2 room Moxi 9022's available.

If I do have to get the box replaced, should I fight to get the new Moxi 3012? I've also had the Motorola DVR recommended because of the flexibility of output settings on the box to output a "stretched" SD signal to the TV in 720P or 1080i resolution.

Also, if I ended up with a Moxi 9012 I'll drop back from a 160 gig hard drive back to an 80 gig hard drive. The new Moxi 3012 has a 160 gig hard drive, right?

Any thoughts would be appreciated.

I don't think Charter is using the MoxiMate at all anymore. Yes, I would fight for a 3012 - personally I'd never use the regular Moto box. 3012 does have a 160 gig HD and you can add an external eSata drive too, up to 1TB.

I chatted with a Charter tech on another website and he suggested doing a "hard" reboot by unplugging the moxi for several minutes and then powering back up.

I'll know in a few days if that helped or not.

I just fear that if I call into Charter service/repair that I'll end up with them replacing the box and they may not have any of the 2 room Moxi 9022's available.

If I do have to get the box replaced, should I fight to get the new Moxi 3012? I've also had the Motorola DVR recommended because of the flexibility of output settings on the box to output a "stretched" SD signal to the TV in 720P or 1080i resolution.

Also, if I ended up with a Moxi 9012 I'll drop back from a 160 gig hard drive back to an 80 gig hard drive. The new Moxi 3012 has a 160 gig hard drive, right?

Any thoughts would be appreciated.

As recently as about 6 months ago, I had my 9022 replaced with another 9022. Please note that your Mate box will still work with the replacement 9022.

Personally I would fight for the 9022 if you can, but there did seem to be a limited number around.

I had this Moxi 9022 installed in June or July of 2008, and I remember having to twist arms to get it. I am using it currently with a Moxi Mate which works perfectly with it. How they could not have a Mate for the new Moxi 3012 is ridiculous to me.

The problems I'm having aren't to the point yet where I need to risk a service call and possibly end up with a Motorola or old Moxi 9012 box.

Maybe I'll be lucky and the reboot will have helped. I won't know for a week or so, until I've watched the new recordings I've made following the reboot.



As recently as about 6 months ago, I had my 9022 replaced with another 9022. Please note that your Mate box will still work with the replacement 9022.

Personally I would fight for the 9022 if you can, but there did seem to be a limited number around.

this is off the subject, do any of you guys know any shop here in the St. Louis area that puts together computers, I bought a bunch of PC parts from newegg and I need someone to put it together

i'll gladly pay whatever to get this done

if someone could please PM me if they have any information

Nomunk

For the past two days if I start watching an on-demand movie
it runs ok for about 30 minutes then the stb locks-up.

I have a Motorola HD stb dch3200. I get a 448 error code.

I contacted Charter's customer service and they checked out
their end, said there were no problems and rebooted my stb.
I did a hard reboot and tried again. still locking up at the 30 minute
mark on several different movies.

Could this be an stb problem?

I was just wondering if anyone else in the St. Louis area are having issues trying to get CW11-HD to come in. For the past couple of months I have not been able to get a picture, or when the picture does come in, it looks like there is a lot of error correction going on, but most of the time the channel will just display "Service Available Soon". All other HD channels are fine.

I've spoken to charter about this, and the only thing they had to say was that this was CW's fault. I have a hard time believing that CW would allow this problem to persist for longer than a few days. Thanks.

I was just wondering if anyone else in the St. Louis area are having issues trying to get CW11-HD to come in. For the past couple of months I have not been able to get a picture, or when the picture does come in, it looks like there is a lot of error correction going on, but most of the time the channel will just display "Service Available Soon". All other HD channels are fine.

I've spoken to charter about this, and the only thing they had to say was that this was CW's fault. I have a hard time believing that CW would allow this problem to persist for longer than a few days. Thanks.

No probs here. I watched the Blues on CW both yesterday and today.

Charter on-demand
Is anyone else having problems with on-demand?
For the past several days if I watch an on-demand
movie it freezes up after 30 minutes.
I have talked to tech support twice, they suggested
I exchange my cable box, which I did.
I tried several different movies on HBO, Starz, CMax etc.
All freeze up just past 30 minutes and I have to turn off
the box to use it.
I get error code 450

I have a DCH3200 HD box.

Thanks in advance

Do you think there is any chance Charter is going to announce any more HD channels soon?

I'm definitely glad I made the upgrade, but I'm still a little miffed that the Charter Employee on the phone basically lied to me about their future HD expansion. He told me that they had major plans to add dozens of channels to the lineup by the end of 2008.

Since that time they've added about 5.

Oh well. Shame on me for believing him.

Charter on-demand
Is anyone else having problems with on-demand?
For the past several days if I watch an on-demand
movie it freezes up after 30 minutes.
I have talked to tech support twice, they suggested
I exchange my cable box, which I did.
I tried several different movies on HBO, Starz, CMax etc.
All freeze up just past 30 minutes and I have to turn off
the box to use it.
I get error code 450

I have a DCH3200 HD box.

Thanks in advance

My onDemand is working fine ... Moxi 3012 box.

Do you think there is any chance Charter is going to announce any more HD channels soon?

I'm definitely glad I made the upgrade, but I'm still a little miffed that the Charter Employee on the phone basically lied to me about their future HD expansion. He told me that they had major plans to add dozens of channels to the lineup by the end of 2008.

Since that time they've added about 5.

Oh well. Shame on me for believing him.

Actually if you add up the onDemand HD options, it may equal a dozen :) And they always count those ... they do boast "over 300 HD options" and we all know how true that is :mad:

Personally I wouldn't expect much new before the April 1 bankruptcy filing and what follows after that.

Do you think there is any chance Charter is going to announce any more HD channels soon?

I'm definitely glad I made the upgrade, but I'm still a little miffed that the Charter Employee on the phone basically lied to me about their future HD expansion. He told me that they had major plans to add dozens of channels to the lineup by the end of 2008.

Since that time they've added about 5.

Oh well. Shame on me for believing him.

There is remarkably little notice of when HD channels are coming down the pipe. The longest advance notice I can remember is about 6-8 weeks, but advance notice of about 1-2 weeks seems to be the norm. In other words, any guesses about when channels will be added is just pure speculation.

I am dying to get freaking VS. back in time for the NHL playoffs.

I'm still rather pissed that they pulled VS. in HD right after I signed up. I didn't expect them to be removing channels like that.

I also really want Comedy Central, even though almost none of thier shows are in HD now, I want to be there when they are. I need to see Stephen Colbert's pores. It's important.

I am dying to get freaking VS. back in time for the NHL playoffs.

I'm still rather pissed that they pulled VS. in HD right after I signed up. I didn't expect them to be removing channels like that.

I also really want Comedy Central, even though almost none of thier shows are in HD now, I want to be there when they are. I need to see Stephen Colbert's pores. It's important.

The VS was shared with Golf Network, and apparently Golf is more important. But I agree with you about the hockey playoffs.

As for CC .. Southpark is in HD now and that's all that matters!

Well its official now:

http://www.electronista.com/articles/09/03/27/charter.files.chapter.11/

Does anyone else's VS. have horrible red lines running through it?

It's been like this for a few months and it's really annoying.

My Moxi is starting to flake out on me. This is the second one to do so. I'm thinking of getting an HD Tivo and going with two Charter CableCards. A customer service rep said their cablecards now support pay per view and on demand. Can anyone confirm this? Is this overall a good or bad idea?

My Moxi is starting to flake out on me. This is the second one to do so. I'm thinking of getting an HD Tivo and going with two Charter CableCards. A customer service rep said their cablecards now support pay per view and on demand. Can anyone confirm this? Is this overall a good or bad idea?

The cable cards may, but your Tivo won't. Also I think you can get away with just one card in the Tivo with the newer cards Charter is using.

The cable cards may, but your Tivo won't. Also I think you can get away with just one card in the Tivo with the newer cards Charter is using.

If you have a TiVo HD model, a single multistream CableCARDs will work, but you need 2 cards if you have the original TiVo Series 3 since it doesn't support multiple streams from a single card.

Both Hell's Kithcen and CSI looked like crap tonight on Charter HD. Anyone else see stuff going on tonight? Terrible Macroblocking from two different networks, so I must blame Charter :-)

Both Hell's Kithcen and CSI looked like crap tonight on Charter HD. Anyone else see stuff going on tonight? Terrible Macroblocking from two different networks, so I must blame Charter :-)

I can't say I saw anything like that while watching Hell's Kitchen, but then again, Charter did come out a couple of weeks ago to relay the cable drop to my house with new wiring.

Is there something going on with 4-1 from Charter?

First post here… I subscribe to Charter’s Expanded Basic package and get my channels without a digital set-top box. My HDTVs have built-in tuners and I am able to receive (most of) the HD locals “in the clear.” The main exception is KMOV, which comes in too weak for a consistent picture. From time to time, KDNL also comes in weak, but the main issue is with KMOV. My other locals are 100% (using my TVs’ built-in strength meters). My cable goes through a single 3-way splitter provided and installed by Charter when I moved in, but I still have issues when I remove the splitter and I run the line straight to one of my HDTVs. Try as I might, I can’t get Charter to send someone out to check my signal because they are adamant that the Expanded Basic does not include unencrypted HD locals. They think I am receiving OTA signals through my coax cable to the wall. I’m a technical guy and I know that’s not what’s happening. Walt Nichol at KMOV indicated Charter is required to pass through the HD signal unencrypted, but they don’t have to advertise the fact. He was going to see what he could do from his end, but I’m not sure that he’ll have much luck.

So, does anyone else experience these issues? Any ideas on how to kick something loose with Charter and get them to dispatch a tech?

Welcome to the forum.

I'd suggest you email Charter's GM, stevegm@chartercom.com , and see if he can help get a Tech out to check the signal strength for you. If you can't get any help there, and KMOV isn't able to help, you can try complaining to the FCC, but I wouldn't expect any action.

It might cost you a little to get it fixed. Charter doesn't support QAM, they have no product offering for it. Their digital cable boxes, however, must tune the same QAM signal your TV does to receive KMOV HD. If you subscribe to as little as possible to receive an HD converter and HD service, they will have to upgrade the transmission lines to be able to get a signal on the converter. Unless the provided converter has a much better receiver than your TV, once a usable signal is delivered to the converter, your TV should have no trouble receiving it either. Once your TV has a usable signal, you can cancel the HD and digital service and return the converter. If the problem ever comes back though you may have to go through it all over again. Another risk is if they install amplifiers they may remove them after you cancel or they may even install filters to keep you from receiving certain signals.


First post here… I subscribe to Charter’s Expanded Basic package and get my channels without a digital set-top box. My HDTVs have built-in tuners and I am able to receive (most of) the HD locals “in the clear.” The main exception is KMOV, which comes in too weak for a consistent picture. From time to time, KDNL also comes in weak, but the main issue is with KMOV. My other locals are 100% (using my TVs’ built-in strength meters). My cable goes through a single 3-way splitter provided and installed by Charter when I moved in, but I still have issues when I remove the splitter and I run the line straight to one of my HDTVs. Try as I might, I can’t get Charter to send someone out to check my signal because they are adamant that the Expanded Basic does not include unencrypted HD locals. They think I am receiving OTA signals through my coax cable to the wall. I’m a technical guy and I know that’s not what’s happening. Walt Nichol at KMOV indicated Charter is required to pass through the HD signal unencrypted, but they don’t have to advertise the fact. He was going to see what he could do from his end, but I’m not sure that he’ll have much luck.

So, does anyone else experience these issues? Any ideas on how to kick something loose with Charter and get them to dispatch a tech?

First post here too...I have 1 tv with the HD box and another tv without, both with built in tuners. The one without the box had Ch 4-1 until 2 days ago. The one with the HD box still has the HD channel coming thru. Charter gave me the same answer and acted baffled that I can get HD without the box. I have friends with Direct, so they get HD 4-1 with an antenna. They have noticed KMOV having a weak signal and their Tivo not recording. Any other guesses or do we have to wait until they up their signal strength.

I re-ran the channel search and it found 4-1 with a strong signal. I have it back. Try running your channel search again.

I was going to ask this also!

Have one HD box for the living room TV and a new kitchen TV that I used to have an HD box for. Looking to shave expenses, I returned the kitchen HD box and re-ran autoprogram. To my suprise, I am getting all local chanels HD broadcasts as well as regular versions. I thought you could only get HD with the box. Very interesting to learn that they have to pass through HD without the box.

I'm moving soon and considering a switch to Tivo for multiroom viewing, downloading, burning DVDs etc.
Question: Are any Charter channels encrypted/copy protected other than the pay premiums (HBO etc)??
thx
barry

My Charter Moxi box just died. The hard drive started making noise last week and it gave out last night. (Yes, I had it well ventilated.)

I have an appointment scheduled for tomorrow to get my BMC9012 replaced. Will I get another 9012 or is the newer 3012 now the standard equipment?

My Charter Moxi box just died. The hard drive started making noise last week and it gave out last night. (Yes, I had it well ventilated.)

I have an appointment scheduled for tomorrow to get my BMC9012 replaced. Will I get another 9012 or is the newer 3012 now the standard equipment?

Most likely you will get a 3012 for replacement.

My Charter Moxi box just died. The hard drive started making noise last week and it gave out last night. (Yes, I had it well ventilated.)

I have an appointment scheduled for tomorrow to get my BMC9012 replaced. Will I get another 9012 or is the newer 3012 now the standard equipment?

I would have specifically requested a 3012, if its not too late.

I was having trouble with my Moto box so I called the customer service people to schedule an appointment to see what was going on. I told them to make sure the service tech brings a new Moxi with him since I keep hearing all of you insist on the greatness of this box. The customer service rep told me I could pick one up at the office to see if it was the box or something else. I decided, "What the heck, I'll do it." The woman at the office cheerfully gave me a new box and sent me on my way. I hooked it up, called customer service and they "provisioned" it and I only got a few channels. Then one or two. Then none. They told me to give it an hour or two because sometimes it takes a while. Nothing changes so I called customer service again and they tried the same routine. Same result. I had kept my appointment just to be safe so the tech came out and the first thing he told me was that I shouldn't have been given the box since the service tech's are the only ones who can provision them correctly. "Why was I told I could pick one up and then why was I given one when I showed up at the office", I asked him. He just shook his head and wondered the same thing. Charter seems to keep letting those who should know and pass on the correct info be the LAST one's to know. Jeez, how do they do it?

My folks have Charter with a single HD DVR.
They just had their bedroom tv blow so they replaced it with a Samsung LCD HDTV. Now they're thinking of putting a HD DVR back there as well.
Charter wants to charge them $20/mo + $30 to install. Their neighbors say they only pay $9 more for their second HD DVR.

I have Dish so I have not clue what they should pay.

Any info on pricing or how they can get the best deal?

Thanks
Dave

My folks have Charter with a single HD DVR.
They just had their bedroom tv blow so they replaced it with a Samsung LCD HDTV. Now they're thinking of putting a HD DVR back there as well.
Charter wants to charge them $20/mo + $30 to install. Their neighbors say they only pay $9 more for their second HD DVR.

I have Dish so I have not clue what they should pay.

Any info on pricing or how they can get the best deal?

Thanks
Dave

Just go to a local office and ask for a second DVR. I know the cost for a normal one is only $5 more a month ... and HD DVR might be more, but those other costs are complete BS.

Just go to a local office and ask for a second DVR. I know the cost for a normal one is only $5 more a month ... and HD DVR might be more, but those other costs are complete BS.

If they already have one DVR I think 20 a month is about right... Isn't it like 10 dollars a month for the DVR, and 10 dollars a month for the DVR Service fee.


Looking at my bill I see 10 Dollar DVR Service fee, 6.75 DVR Box Fee, 3.25 digital services fee... So that would come out to an extra 20 a month... Now the install Charge they can avoid if they goto the local office, but thats assuming a box other than the Moxi is currently available as the Moxi requires the Installation.. Usually with some light bitching you can get the install fee waived...

Hmmm, yea I should probably read my bill sometime, hehe. Anyway I only have one HD DVR ... and I know the HD Service fee now includes the DVR fee, they blended them together at some point (at least on my bill.) Probably should just avoid the hassle, call Charter and the Retention People to sort it out ... they are always more helpful. Threaten to go to UVerse, etc. hehe.

Just started reading the forum, and need some help. I live 60 miles outside of St. Louis in Illinois and have had nothing but trouble with the Moxi boxes. I have gone through 6 of them in the past year. I just got off the phone with corporate, but they tell me that there is nothing they can do about getting a 3012 out here to me. Does anyone have any ideas about another number to call or email to get some results? I have already tried emailing the stevegm email link I found here on the forum a couple days ago and gotten no response. Any help would be appreciated.

Thanks

Just started reading the forum, and need some help. I live 60 miles outside of St. Louis in Illinois and have had nothing but trouble with the Moxi boxes. I have gone through 6 of them in the past year. I just got off the phone with corporate, but they tell me that there is nothing they can do about getting a 3012 out here to me. Does anyone have any ideas about another number to call or email to get some results? I have already tried emailing the stevegm email link I found here on the forum a couple days ago and gotten no response. Any help would be appreciated.

Thanks

Good afternoon,

Please PM me the following via PM so we can take a look:

Name:
Phone Number on Account:
Contact Number:
Best Time To Call:
Email:
Address:


George

UMatter2Charter:

Tell the upstairs people we want some more HD programming. You're seriously lagging behind not only the satellite companies, but having just visited the east coast, most other major cable companies as well. Becoming hard not to jump ship given the options out there.

UMatter2Charter:

Tell the upstairs people we want some more HD programming. You're seriously lagging behind not only the satellite companies, but having just visited the east coast, most other major cable companies as well. Becoming hard not to jump ship given the options out there.

I heartily second that.

Also, has Charter started negotiating with NFL Network? After the Comcast deal it seems like everyone has announced they've done so EXCEPT Charter. NFLN and the Red Zone Channel would go a very long way to keeping me with Charter.

As it stands now it's been what, 6 months or so? Longer? Since we've had any new HD offerings.

And speaking of high definition, does anyone know why HBO OnDemand has no HD offerings? It's baffling. Even Sundance OnDemand has a few HD choices. I submitted this question to both HBO and Charter but have received no reply.

And speaking of high definition, does anyone know why HBO OnDemand has no HD offerings? It's baffling. Even Sundance OnDemand has a few HD choices. I submitted this question to both HBO and Charter but have received no reply.

yea I dunno, even Starz has HD On-Demand

UMatter2Charter:

Tell the upstairs people we want some more HD programming. You're seriously lagging behind not only the satellite companies, but having just visited the east coast, most other major cable companies as well. Becoming hard not to jump ship given the options out there.

Good afternoon,

They're well aware of this. However, we need to place an official subscriber channel request for the right folks to receive the information.


Please send me the following via PM so we can submit it for you:

Name:
Phone Number on Account:
Contact Number:
Best Time To Call:
Email:
Address:


George

Good afternoon,

They're well aware of this. However, we need to place an official subscriber channel request for the right folks to receive the information.


Please send me the following via PM so we can submit it for you:

Name:
Phone Number on Account:
Contact Number:
Best Time To Call:
Email:
Address:


George


No

Also, has Charter started negotiating with NFL Network? After the Comcast deal it seems like everyone has announced they've done so EXCEPT Charter. NFLN and the Red Zone Channel would go a very long way to keeping me with Charter.

As it stands now it's been what, 6 months or so? Longer? Since we've had any new HD offerings.

Charter continues to be in discussions with the NFL Network.We would like to add the NFL Network to our lineup – but in a way that best serves ALL of our customers. We have had discussions with the NFL Network about carriage on our Digital Sports View Tier, or sold separately such as HBO, which we believe provides the most choice and value for our customers. However, the NFL Network is requiring carriage on our Expanded Basic Tier, which means that many customers who are not football fans – and not willing to pay a premium to watch it -- would have the cost of the service reflected in their monthly bills.


We have no immediate plans to launch any additional HD channels here in St. Louis but we'll have more before the end of the year.

George

Charter continues to be in discussions with the NFL Network.We would like to add the NFL Network to our lineup – but in a way that best serves ALL of our customers. We have had discussions with the NFL Network about carriage on our Digital Sports View Tier, or sold separately such as HBO, which we believe provides the most choice and value for our customers. However, the NFL Network is requiring carriage on our Expanded Basic Tier, which means that many customers who are not football fans – and not willing to pay a premium to watch it -- would have the cost of the service reflected in their monthly bills.


We have no immediate plans to launch any additional HD channels here in St. Louis but we'll have more before the end of the year.

George

Screw football. Get VersusHD back before hockey season please. Golf Channel HD is a waste of bandwidth. Make people pay for THAT premium. Charter logic = no sense at all.

I'd take football over golf anyday. But Versus first please :p

And speaking of high definition, does anyone know why HBO OnDemand has no HD offerings? It's baffling. Even Sundance OnDemand has a few HD choices. I submitted this question to both HBO and Charter but have received no reply.

HBO pulled all HD programming from their On Demand offerings over a year ago due to piracy concerns.

George

HBO pulled all HD programming from their On Demand offerings over a year ago due to piracy concerns.

George

LOL

Do you really work for Charter?

All my friends on the east coast have HBO HD OnDemand.

If that's what HBO told you .... haha, I'm dumbfounded.

LOL

Do you really work for Charter?

All my friends on the east coast have HBO HD OnDemand.

If that's what HBO told you .... haha, I'm dumbfounded.

I'd be interested to know what companies still offer HBO HD Ondemand. There are many threads here on AVS and around the net that discuss this with various providers. This is not Charter specific issue.

George

HBO pulled all HD programming from their On Demand offerings over a year ago due to piracy concerns.

George
Curious then why Cinemax (owned by HBO) has HD offerings OnDemand.

I know Cox users have HBO OnDemand. I believe my friends in Boston who use Comcast also have it. I also echo the Cinemax post ... it makes no sense if HBO has "piracy" concerns yet leaves their Cinemax content available.

Try again please.

Also, how do piracy concerns for OnDemand offerings differ from piracy concerns for what they offer in HD on ch. 777? The broadcast offering can be recorded through a DVR; OnDemand can't.

Charter continues to be in discussions with the NFL Network.We would like to add the NFL Network to our lineup – but in a way that best serves ALL of our customers. We have had discussions with the NFL Network about carriage on our Digital Sports View Tier, or sold separately such as HBO, which we believe provides the most choice and value for our customers. However, the NFL Network is requiring carriage on our Expanded Basic Tier, which means that many customers who are not football fans – and not willing to pay a premium to watch it -- would have the cost of the service reflected in their monthly bills.


We have no immediate plans to launch any additional HD channels here in St. Louis but we'll have more before the end of the year.

George

George, Thanks a ton for responding! It's great to know you guys are at least talking to the NFL Network, for what it's worth I'd gladly pay for NFLN if it came with the Red Zone channel, like it sounds like it will on Comcast.

I second the comment about Versus HD disappearing in favor of Golf Channel- watching playoff hockey this year nearly made my eyes fall out, and it was only exacerbated by the fact that at night in March there's nothing of note on the Golf Channel, just wasted bandwidth that could be put to productive use. I think the old shared Versus/Golf HD channel was better for almost everyone.

In Louisiana we have both Golf HD and Versus HD on Charter.

I know Cox users have HBO OnDemand. I believe my friends in Boston who use Comcast also have it. I also echo the Cinemax post ... it makes no sense if HBO has "piracy" concerns yet leaves their Cinemax content available.

Try again please.


I didn't even notice it was gone to be honest, but the "piracy concerns" comment comes from a Phillip Swann article a couple of years ago.

http://www.tvpredictions.com/hbodemand051007.htm

A google search did turn up several threads related to other providers on various sites discussing the same issue, so I don't think its specific to Charter.

Our local marketing director will be contacting HBO directly to get an offical answer.

George

In Louisiana we have both Golf HD and Versus HD on Charter.

yep, ours used to be split on the same channel, then Charter in its infinite wisdom got rid of the VS HD and now its just GolfHD.

I know Cox users have HBO OnDemand. I believe my friends in Boston who use Comcast also have it. I also echo the Cinemax post ... it makes no sense if HBO has "piracy" concerns yet leaves their Cinemax content available.

Try again please.

I will retract some of my argument, as I talked to a friend on Comcast in Boston, who told me they recently pulled HBO HD onDemand as well, but still have Cinemax. My friend who uses COX says they still have it. So I guess HBO is raising a stink about it for some reason.

Are they previewing the baseball and music channels for us non digital package folks?

Per our national programming director "We're currently in negotiations with HBO to offer HBO OD in HD but we do not have an agreement at this time."

It's in the works guys!

George

MORE HD CHANNELS PLEASE!

And yes, Versus. Bring it back. I can't believe it ever went away.

The Charter HD lineup is pathetic compared to the competition. Any competition.

I dumped Charter nearly 2 years ago after their lack of support for HD programming. I have never regretted it or looked back. I can't imagine going back to them. Honestly, it would be like switching to black and white tv, or something like that....they are soooooo far behind the competition. Reality is they are bankrupt, and cant afford to offer the latest and greatest programming and features. This isn't going to change anytime soon.

Well that's it for me. Next week I'll be watching sat via DishNet.

Prolly keep the Charter internatz though.

Good luck all!

Well that's it for me. Next week I'll be watching sat via DishNet.

Prolly keep the Charter internatz though.

Good luck all!

How hard did Charter try to keep you when you made the call to cancel (assuming you have already called them)?

How hard did Charter try to keep you when you made the call to cancel (assuming you have already called them)?

To my surprise, absolutely none. She asked why I was leaving, and I said "Because of your lack of HD programming and the competitions prices / value / HD channels." I awaited the "deal" but she just seemed to sigh, like this is a regular event. Gave me the price for internet only and said goodbye.

Now, I haven't ACTUALLY cancelled yet (I will once my install is done) so maybe they will try, but by then it will be too late. I mean, both Dish and DirectTV have such good deals going right now, its hard to see how Charter can keep anyone, beyond those customers who can't have Sat for whatever reason.

That's interesting, I am surprised they didn't try a little harder on the retention.

I keep thinking about going to DirecTV, but am still pretty comfortable with Charter for the limited amount of TV I get to watch. I have not had any issues for quite a while (knocking on wood).

I am also hesitant to deal with getting a new install done at my house. I live in a 1920's house where running cable is a nightmare (& impossible in some areas). I think I would be okay with the new SWM device from D*, but I have not spent any time reading up on it lately. I had a custom installer give up on running cable to an upstairs bedroom a year or two ago until we came up with an unintrusive plan to run wire through a soffit into the attic.

One turning point would be if I decide to bag my Rams season tickets. If so, I would definitely want to get NFL Sunday Ticket.

Oh well ... due to tree issues, I"m not getting Sat of any kind. Here I sit broken hearted, wanted real TV, stuck with Charter.

Bummer. If its any consolation, I had the same issue when I tried to get Dish. Thought my prayers were answered when Uverse became available in my area. Had them out about a month ago, and found out that I am too far from the VRAD box to be able get anything more than one HD stream at a time. That's a deal breaker, so I'm stuck with Charter forever.:(

Bummer. If its any consolation, I had the same issue when I tried to get Dish. Thought my prayers were answered when Uverse became available in my area. Had them out about a month ago, and found out that I am too far from the VRAD box to be able get anything more than one HD stream at a time. That's a deal breaker, so I'm stuck with Charter forever.:(

I'm glad the installers were nice, and honest - instead of doing some 1/2 baked install. Oh well.

If Umatter2Charter is still about, this is what I want:

http://www.sportsbusinessjournal.com/article/63222 (http://www.sportsbusinessjournal.com/article/63222)

I'd happily pay another $2 a month for NFL network and the NFL RedZone channel. You could probably get even more out of me than that.

Cut a deal already.

If Umatter2Charter is still about, this is what I want:

http://www.sportsbusinessjournal.com/article/63222 (http://www.sportsbusinessjournal.com/article/63222)

I'd happily pay another $2 a month for NFL network and the NFL RedZone channel. You could probably get even more out of me than that.

Cut a deal already.

But not me!

VersusHD please.

:)

Turned on the TV this morning, the On-demand "card" on my moxi menu is totally gone, and when I search for shows/movies that I know are on demand, they don't show up. Anyone else having this problem?

Turned on the TV this morning, the On-demand "card" on my moxi menu is totally gone, and when I search for shows/movies that I know are on demand, they don't show up. Anyone else having this problem?

No problem here but I have had onDemand issues before. Usually a call to Charter and a reset from them down the line fixes it. Or you could just try rebooting your box first.

No problem here but I have had onDemand issues before. Usually a call to Charter and a reset from them down the line fixes it. Or you could just try rebooting your box first.

I've re-booted twice (once involuntarily when the power went out), and no luck. I'll give Charter a call.

Turned on the TV this morning, the On-demand "card" on my moxi menu is totally gone, and when I search for shows/movies that I know are on demand, they don't show up. Anyone else having this problem?

Called Charter, they're coming out tomorrow to look at it, but I think I've found the problem. When I go into the diagnostics and look at account status it says "unprovisioned". That can't be a good thing. Does provisioning require a service call?

Called Charter, they're coming out tomorrow to look at it, but I think I've found the problem. When I go into the diagnostics and look at account status it says "unprovisioned". That can't be a good thing. Does provisioning require a service call?

On a Moxi, definitely.

On a Moxi, definitely.

Charter tech came out, took one look at the Moxi and said "I've never seen one of these before, how long have you had it?" I then show him how to pull up the onscreen diagnostics, show him the unprovisioned status, and he gets this quizzical look on his face. At this point, I tell him maybe he needs to call dispatch and see if they can re-provision. "Oh yeah, that might work". 20 minutes later on-demand is back.

Charter tech came out, took one look at the Moxi and said "I've never seen one of these before, how long have you had it?" I then show him how to pull up the onscreen diagnostics, show him the unprovisioned status, and he gets this quizzical look on his face. At this point, I tell him maybe he needs to call dispatch and see if they can re-provision. "Oh yeah, that might work". 20 minutes later on-demand is back.

LOL, no way. That is just ... not right in so many ways.

LOL, no way. That is just ... not right in so many ways.

Called Charter, they're coming out tomorrow to look at it, but I think I've found the problem. When I go into the diagnostics and look at account status it says "unprovisioned". That can't be a good thing. Does provisioning require a service call?

I had two Charter techs sitting in my house yesterday apparantly most of the Moxi's in our area were having an issue connecting to the backend. They were working with someone who was working with someone in engineering and eventually got it resolved. Apprantly it was a system wide issue. Because the techs were talking to other techs on their two-ways with the same issues.

With that may boxes not working correctly you would think that would be noticed??? Don't they do any proactive monitoring?

I had two Charter techs sitting in my house yesterday apparantly most of the Moxi's in our area were having an issue connecting to the backend. They were working with someone who was working with someone in engineering and eventually got it resolved. Apprantly it was a system wide issue. Because the techs were talking to other techs on their two-ways with the same issues.

With that may boxes not working correctly you would think that would be noticed??? Don't they do any proactive monitoring?

Customer complaints = Charter Proactivity

Charter tech came out, took one look at the Moxi and said "I've never seen one of these before, how long have you had it?" I then show him how to pull up the onscreen diagnostics, show him the unprovisioned status, and he gets this quizzical look on his face. At this point, I tell him maybe he needs to call dispatch and see if they can re-provision. "Oh yeah, that might work". 20 minutes later on-demand is back.

OMG, that is classic!

:o :o :o

I assume this tech was not driving an "official" Charter truck? I always get a real bad feeling when the tech shows up & he is clearly a contractor. Not that the employee techs are all stellar, but I have had pretty good luck with the staff guys.

Help if possible. Just got new tv for daughter's bedroom. plugging cable directly into tv. When went to menu to memorize channels I am asked to select either STD, HRC, or IRC for type of cable signal I have. Anyone know what Charrter's signal is? Thanks for the help.

Pretty sure it's STD.
Also, newer sets may ask if QAM is supported. If so, say yes. You should be able to receive some digital channels.

Charter is showing channel 783 with a TBA next to it. Anyone know what this channel will cover?

Charter is showing channel 783 with a TBA next to it. Anyone know what this channel will cover?

Public access tv or another weather channel?

I'm seing QVC on it at the moment. Strange that would be smack in the middle of the HD range.

I'm seing QVC on it at the moment. Strange that would be smack in the middle of the HD range.

Strange...but not surprising.

I'm seing QVC on it at the moment. Strange that would be smack in the middle of the HD range.

Ugh. . . if it stays as it is now, a very SD-looking QVC coming in at 1080i, that is more insulting than just not doing anything at all.

It's a damn good thing for Charter that u-verse doesn't offer MLB Network.

so, we get QVC taking a HD channel but still no VS HD. Trees in the way for Dish and Direct. When will U Verse make it to Manchester?

Oh, goody. QVC in HD! It doesn't get much better than that!

Don't need no stinkin' NFL-HD, CNBC-HD or Fox News HD!!!

I guess they can count that in their number of HD channels they offer. I doubt QVC charges them for it. NFL-HD, VS-HD, CNBC-HD, Fox News HD. All much better choices than QVC-HD.