It doesn't make since though, so far nothing appears like its an hd channel, and the label on the channel just sais QVC, not QVCHD like every other HD channel gets listed...

I thought wasting bandwidth on WeatherHD was bad enough, but If this turns out to be an HD channel I'm going to be pissed...

It doesn't make since though, so far nothing appears like its an hd channel, and the label on the channel just sais QVC, not QVCHD like every other HD channel gets listed...

I thought wasting bandwidth on WeatherHD was bad enough, but If this turns out to be an HD channel I'm going to be pissed...

Good news and bad news.

The good news is, its not an HD channel.

The bad news is, it is actually QVC-SD, placed in the HD tier due to some "contractual arrangement" according to this post:

http://www.avsforum.com/avs-vb/showthread.php?p=16760974#post16760974

Good news and bad news.

The good news is, its not an HD channel.

The bad news is, it is actually QVC-SD, placed in the HD tier due to some "contractual arrangement" according to this post:

http://www.avsforum.com/avs-vb/showthread.php?p=16760974#post16760974

So basically QVC said hey wait nobody is browsing around the SD channels anymore and only care about HD, and Charter said we don't have the bandwidth but then offered to carry the SD channel right smack in the middle of the HDs

Lovely... Well that sucks, guess I'll have to remove 783 from my channel list. At least its not in HD wasting bandwidth.

God does that suck or what! They have also put channel 154 (the new channel 4 weather channel) on the HD tier( although it saysBig Brother it is their weather channel showing).. What are they thinking!

Oh well ... due to tree issues, I"m not getting Sat of any kind. Here I sit broken hearted, wanted real TV, stuck with Charter.


This is the same problem I have. I HATE Charter, i'm sick and tired of the competition having way more HD channels and in most cases paying less then I am.
We have a bunch of trees right where the sat needs to be pointed so thats a no go. U-Verse is in my area but not on my street. So i'm stuck with Charter being the only game in town. At my last house I had twice as many HD channels with Dish and paid less money. Really sucks that I have no options.

This is the same problem I have. I HATE Charter, i'm sick and tired of the competition having way more HD channels and in most cases paying less then I am.
We have a bunch of trees right where the sat needs to be pointed so thats a no go. U-Verse is in my area but not on my street. So i'm stuck with Charter being the only game in town. At my last house I had twice as many HD channels with Dish and paid less money. Really sucks that I have no options.

I do the the UVerse option -- but following the threads on the service, I've held out because of poor HD PQ and audio drop out problems. I don't want more HD if its going to look worse than what I have now.

I do the the UVerse option -- but following the threads on the service, I've held out because of poor HD PQ and audio drop out problems. I don't want more HD if its going to look worse than what I have now.

Yeah had an AT&T guy knocking on my door the other day.. I sent the wife to answer knowing that she has no clue what we pay per month nor would she be the one to purchase said services....

At 2 HD streams, and you know they are decently compressed HD streams, I just can't see myself moving to Uverse anytime soon. Rumor has it they are working on(maybe already released) 3 HD streams... But even that just puts me on Par with what I get now with charter(DVR+HD box). I would hate to switch providers to only be stuck unable to upgrade any additional TVs.

Curious to see if you guys know. We have basic SD Charter cable and we can pick up some of the Digital Stations. We of course get the typical 2-1, 4-1, 5-1 etc for local stations but we also pick up 122-1##. They have new released movies on these channels and even 122-122 tonight turned out to be soft-core porn. What are these stations and is there a schedule for any of them?

Thanks,

I do the the UVerse option -- but following the threads on the service, I've held out because of poor HD PQ and audio drop out problems. I don't want more HD if its going to look worse than what I have now.

My brother had U-verse and the HD feeds didn't look as good as Charters. When I had dish network the feeds weren't on par with Charter either. Thats one thing Charter has going for them, their HD is the best quality i've seen for a pay per service.

Uverse was a step down from Charters quality. I could tell an instant difference when I sampled it at my bothers house. I think I would have gotten used to it or at least dealt with it because it was so much cheaper. DIsh's was a small step down and my wife couldn't tell the difference between their feed and Charter. So maybe non-HD junkies (such as my wife) would be just as happy.

Look's like Charter's added a second HD-PPV channel at channel 815. The channel appears to be showing the MMA PPV card tonight.

Look's like Charter's added a second HD-PPV channel at channel 815. The channel appears to be showing the MMA PPV card tonight.

yea i'm sure its UFC 103 - Franklin vs. Belfort that will be airing that is the only MMA event tonight

Sorry if this has already been discussed on other threads but I just recently subscribed to Charter cable and was wondering if anyone here knows of any new HD channels that Charter may/will be introducing in the upcoming months? I too like many am not pleased with there HD lineup, especially as it pertains to sports channels (no NFL network, VS HD, NHL network HD, etc.) but it is impossible to get any such information from Charter themselves.

Thanks in advance for any information.

Has Charter switched to SDV yet to increase bandwidth capabilities and get subscribers some more HD channels without sacrificing existing channels.
Maybe a COMCAST takeover might be the best thing, somebody who might be willing to sink some money into expansion.

Sorry if this has already been discussed on other threads but I just recently subscribed to Charter cable and was wondering if anyone here knows of any new HD channels that Charter may/will be introducing in the upcoming months? I too like many am not pleased with there HD lineup, especially as it pertains to sports channels (no NFL network, VS HD, NHL network HD, etc.) but it is impossible to get any such information from Charter themselves.

Thanks in advance for any information.

I wouldn't count on any of those. We USED to have VersusHD, and they did away with that. Enjoy your GolfHD channel :rolleyes:

Charter has made no recent announcements about new channels. They activated QVC-HD with no fanfare. Enjoy that too, lol.

Any reason you didn't shop the other providers before going with Charter?

I did shop around but for the same price as I was paying for Charter internet/phone plus Directv total choice I was able to get 3 premium channels added to the cable lineup. I knew I would be sacrificing HD channels but I do enjoy many of the original series offered by HBO, Showtime, Starz, etc. so I thought I'll give it a try for a year and see how it goes. Channels I know that I will miss especially in the coming months will be VS HD, NHL HD and NFL network.
Not holding my breath but hoping for the best.

I'm with ya on all the hockey stuff ... But the Blues TV schedule has most of the games on FSMW this year, and hopefully in HD.

FWIW, my cable and internet never go down, so I do get stable service :-)

I was going to switch to Dish but have a tree in my way. And I'm not ready for UVerse yet until they work the kinks out.

I'm with ya on all the hockey stuff ... But the Blues TV schedule has most of the games on FSMW this year, and hopefully in HD.

FWIW, my cable and internet never go down, so I do get stable service :-)

I was going to switch to Dish but have a tree in my way. And I'm not ready for UVerse yet until they work the kinks out.

I would have liked to try UVerse but I happen to live within the 1-2 square mile radius covered by Centurytel (S%^&!), what a joke they are, you thought Charter was bad. Honestly if I wasn't forced into Charter internet/phone I probably wouldn't of went with them.

Has Charter switched to SDV yet to increase bandwidth capabilities and get subscribers some more HD channels without sacrificing existing channels.
Maybe a COMCAST takeover might be the best thing, somebody who might be willing to sink some money into expansion.

At this point I don't think Charter's problem is bandwidth, but the cost of entering into new contracts to add HD channels. For example, they recently added an HD channel for the purposes of showing a PPV MMA card that was on at the same time as a PPV boxing match, so it seems like they have the technical ability to deliver additional HD channels.

Perhaps not coincidentally, Charter has not added any new full-time HD channels since it entered into bankruptcy. Sadly I would doubt we are going to see anything new for a while.

At this point I don't think Charter's problem is bandwidth, but the cost of entering into new contracts to add HD channels. For example, they recently added an HD channel for the purposes of showing a PPV MMA card that was on at the same time as a PPV boxing match, so it seems like they have the technical ability to deliver additional HD channels.

Perhaps not coincidentally, Charter has not added any new full-time HD channels since it entered into bankruptcy. Sadly I would doubt we are going to see anything new for a while.

You are probably right, if or until they exit bankruptcy roll out of any channels is probably not realistic, especially when there are creditors who want to be paid.

Sorry if this has already been discussed on other threads but I just recently subscribed to Charter cable and was wondering if anyone here knows of any new HD channels that Charter may/will be introducing in the upcoming months?

HD additions are in the works before the end of the year. I'm here in St. Louis as well so I'm keeping a close eye on everything and will post the instant I know something.


Has Charter switched to SDV yet to increase bandwidth capabilities and get subscribers some more HD channels without sacrificing existing channels.
Maybe a COMCAST takeover might be the best thing, somebody who might be willing to sink some money into expansion.

We're planning on launching SDV in the mid November here in St. Louis.

At this point I don't think Charter's problem is bandwidth, but the cost of entering into new contracts to add HD channels. For example, they recently added an HD channel for the purposes of showing a PPV MMA card that was on at the same time as a PPV boxing match, so it seems like they have the technical ability to deliver additional HD channels.

Perhaps not coincidentally, Charter has not added any new full-time HD channels since it entered into bankruptcy. Sadly I would doubt we are going to see anything new for a while.

You are probably right, if or until they exit bankruptcy roll out of any channels is probably not realistic, especially when there are creditors who want to be paid.


HD programming is added on a per market basis. We have added channels in several markets since the filling in February.

HD programming is added on a per market basis. We have added channels in several markets since the filling in February.

Being your home market, ya figure we'd have some clout. And QVC-HD does NOT count. What a waste.

WANT:

VersusHD

HD programming is added on a per market basis. We have added channels in several markets since the filling in February.

I echo black_macleod's sentiments. It is very obvious Charter is lagging when it comes to HD programming, especially even in it's own backyard, in addition to not having locked in contracts with NFL network.

Want (even if I have to pay for the sports tier):

VS HD
NHL HD
NFL HD

VS HD
NHL HD
NFL HD

I second those choices.

We're planning on launching SDV in the mid November here in St. Louis.


I'm assuming the SDV tuning adapter for my Series3 TiVo will be available at the same time?

I also join the call for NFL Network HD (also NFL RedZone)

Versus and NHL in HD for Hockey season would be great as well.

I'm assuming the SDV tuning adapter for my Series3 TiVo will be available at the same time?

Sure, let's go nuts, let's assume ...

Here's a link (http://www.tivocommunity.com/tivo-vb/showthread.php?t=415745) to the Charter SDV thread over at TiVo Community Forum.

Sure, let's go nuts, let's assume ...

I think we both know there's no way in hell we'll see SDV tuning adapters available for at least 3-6 months after the SDV switch is made.

Nevertheless, hopefully we can get this on Charter's radar now, before the SDV switch. I'm going to be sad/angry/likely an ex-customer if I'm forced to pay for channels I can't get.

I think we both know there's no way in hell we'll see SDV tuning adapters available for at least 3-6 months after the SDV switch is made.

Nevertheless, hopefully we can get this on Charter's radar now, before the SDV switch. I'm going to be sad/angry/likely an ex-customer if I'm forced to pay for channels I can't get.

So these adapters are only needed for TIVO customers? I have a Charter Moxi box ....

This is the first I've ever heard of this... If Charter switches to this SDV crap and it breaks compatibility with my TiVo I will forever be done with them. Not only that, I will stand on top of every soapbox and slander them from now until the end of eternity. I will wear charter sucks shirts every single day and walk back and forth in front of their office with signs.

NO NO NO NO NO

No Dice Charter. Do this and your on my eternal **** list. FOREVER.

And while you're at it... GET MORE DAMN HD channels. Specifically VS. and LIFETIME. You guys SUCK at HD. It's becoming a joke.

This is the first I've ever heard of this... If Charter switches to this SDV crap and it breaks compatibility with my TiVo I will forever be done with them. Not only that, I will stand on top of every soapbox and slander them from now until the end of eternity. I will wear charter sucks shirts every single day and walk back and forth in front of their office with signs.

NO NO NO NO NO

No Dice Charter. Do this and your on my eternal **** list. FOREVER.

And while you're at it... GET MORE DAMN HD channels. Specifically VS. and LIFETIME. You guys SUCK at HD. It's becoming a joke.


Sorry to hear that you feel that way. Any other channels you'd like to see?

Sorry to hear that you feel that way. Any other channels you'd like to see?

UMatter2Charter, this seems like an excellent opportunity for you to add that you've made sure that SDV tuning adapters will be available for TiVo users when SDV launches in St. Louis....

Sorry to hear that you feel that way. Any other channels you'd like to see?

Why don't you just pull up a DishNet/DirectTV/UVerse channel listing and get us at least what they have? Its not rocket science man. As customers we want whatever is available ... you already charge more than the rest.

UMatter2Charter, this seems like an excellent opportunity for you to add that you've made sure that SDV tuning adapters will be available for TiVo users when SDV launches in St. Louis....

We're currently using the Cisco sta1520 in our SDV markets.

So these adapters are only needed for TIVO customers? I have a Charter Moxi box ....

I believe its only an issue with boxes that use a uni-directional cable card. Moxi's shouldn't have a problem.

I believe its only an issue with boxes that use a uni-directional cable card. Moxi's shouldn't have a problem.

This is correct. Anyone using a Tivo would need the tuner.

We're currently using the Cisco sta1520 in our SDV markets.

Great. Another about 12x8x2 box.
I stayed with Charter because of line of sight issues in my former house, and invested in TiVos to simplify my multiroom viewing requirements, and went all HDMI to simplify cable sprawl.

So, great, another box and another power cord and another RF cable and another USB cable.

Great.

We're currently using the Cisco sta1520 in our SDV markets.

BTW, UM2C: Is there going to be a fee for these adapters?

BTW, UM2C: Is there going to be a fee for these adapters?

No fee.

No fee.

Whew.

I have 2 or 3 TV's with no cable box hooked up to them. I'm assuming with this switch to SDV I will have to rent a set top box for them or get some kind of adapter from Charter? What will be the charge for these?

I have 2 or 3 TV's with no cable box hooked up to them. I'm assuming with this switch to SDV I will have to rent a set top box for them or get some kind of adapter from Charter? What will be the charge for these?

As I understand this, the SDV adapters are required only for cablecard devices such as TiVos, HDTVs with cablecards, etc.

WHAT THE HELLLLLL

Logged into Charter.net to setup my DVR to record teh Blues game .... AND THAT FUNCTION IS TOTALLY GONE. Even in the settings part, there isn't even a DVR part now.


GOD DAMN CHARTER DIE

WHAT THE HELLLLLL

Logged into Charter.net to setup my DVR to record teh Blues game .... AND THAT FUNCTION IS TOTALLY GONE. Even in the settings part, there isn't even a DVR part now.


GOD DAMN CHARTER DIE

Took me 4 online chats (internet group -> tv group -> internet group -> supervisor) to find out I simply needed to log out of my Charter.net and log back in ... since something had changed since they changed everyone's account numbers.

I'll spare you the actual conversations. Its pretty unbelievable though :)

As I understand this, the SDV adapters are required only for cablecard devices such as TiVos, HDTVs with cablecards, etc.

What about TV's that I have hooked up directly to the coax cable with no set top box? Will I need to rent a set top box for them?

What about TV's that I have hooked up directly to the coax cable with no set top box? Will I need to rent a set top box for them?

In additon to the above will SDV affect Clear QAM channels that are available. Currently my Media Center/Windows 7 PC receives all the locals plus a few others over Clear QAM.

Does anyone know why Charter isn`t showing the NHL Center Ice Free Preview?

Weird DVR thing going on:

This past week almost all our shows had the beginnings cut off a bit. So of course I thought maybe the clock on my Moxi was off. But, I checked it against my iPhone, computer, and one of my alarm clocks that all get set via network times, and they are all set correctly, including the Moxi.

Anyone else seeing this problem or have any idea why? I don't feel like going through all my series and set the on-time to a minute early.

Took me 4 online chats (internet group -> tv group -> internet group -> supervisor) to find out I simply needed to log out of my Charter.net and log back in ... since something had changed since they changed everyone's account numbers.

I'll spare you the actual conversations. Its pretty unbelievable though :)
My sequence was tv group> internet group > tv group > internet group > chat session > black_macleod. Finally fixed! Thank you sir!

My sequence was tv group> internet group > tv group > internet group > chat session > black_macleod. Finally fixed! Thank you sir!

Haha. Wow. :rolleyes::D

Interesting that UMatter2Charter never comments on these kinds of posts.

BTW, I sent in one of the more ridicuolous chat transcripts to SteveGm's email address. I even told the online chat person that I was logging the conversation and was going to send it up the line. Made no difference to them apparently.

Will the adapter work with all cablecard TV's?
I have a Panasonic TH42Px600U that I bought only because it uses a cablecard.

I just tried sending an e-mail to stevegm@charter.com, but it errored out. Does anybody know of a new e-mail for this person?

I just tried sending an e-mail to stevegm@charter.com, but it errored out. Does anybody know of a new e-mail for this person?

try stevegm@chartercom.com

Anyone know whats up with Charters latest ... I dunno what to call it ... advertising scheme?

If you look at Charter.com at any of the TV packages, they all say:

"on an advanced fiber optic network!"

WTF are they talking about? My coax is not fiber optic .......

Weird DVR thing going on:

This past week almost all our shows had the beginnings cut off a bit. So of course I thought maybe the clock on my Moxi was off. But, I checked it against my iPhone, computer, and one of my alarm clocks that all get set via network times, and they are all set correctly, including the Moxi.

Anyone else seeing this problem or have any idea why? I don't feel like going through all my series and set the on-time to a minute early.

Yep, mine is the same way. The clock is slower than it used to be. It used to be dead on with other clocks in the house but is now slow which, I would assume, is why my shows are being cut off at the beginning.

No one else?

Yep, mine is the same way. The clock is slower than it used to be. It used to be dead on with other clocks in the house but is now slow which, I would assume, is why my shows are being cut off at the beginning.

No one else?

Do you have a Moxi as well? Mine's a 3012

try stevegm@chartercom.com

Thanks. I used that e-mail and it did not get returned to me. I presume he (or someone) received it.

Do you have a Moxi as well? Mine's a 3012

I haven't noticed any clock issues on my 9022 Moxi, though I set most of my recordings to start a minute early and stop a minute late.

Haha. Wow. :rolleyes::D

Interesting that UMatter2Charter never comments on these kinds of posts.

BTW, I sent in one of the more ridicuolous chat transcripts to SteveGm's email address. I even told the online chat person that I was logging the conversation and was going to send it up the line. Made no difference to them apparently.

Got a call from Steve's office this morning, apologizing for the bad chat customer service for such a simple issue. I simply told them that they should notify customers en masse about these issues, especially when they've just changed everyone's account numbers etc.

Took the opportunity to ask about any new HD channels coming along . Got the generic "we have plans in place to add programming soon!' blah blah.

Haha. Wow. :rolleyes::D

Interesting that UMatter2Charter never comments on these kinds of posts.

BTW, I sent in one of the more ridicuolous chat transcripts to SteveGm's email address. I even told the online chat person that I was logging the conversation and was going to send it up the line. Made no difference to them apparently.

Unfortunately I was out of the office when the original comment was posted.

We're always available for assistance via pm or email.

George

The Moxi clock issue is being worked on now.

Anyone know whats up with Charters latest ... I dunno what to call it ... advertising scheme?

If you look at Charter.com at any of the TV packages, they all say:

"on an advanced fiber optic network!"

WTF are they talking about? My coax is not fiber optic .......

We use Fiber up to the node.

In additon to the above will SDV affect Clear QAM channels that are available. Currently my Media Center/Windows 7 PC receives all the locals plus a few others over Clear QAM.

Clear QAM channels are the local and most watched channels so SDV are not used on them. Switched Video can only save bandwidth on less used channels that don't need to be sent when no one on the node is watching it.

Do you have a Moxi as well? Mine's a 3012

Yes, mine's a 3012 also. I see in an earlier post that they are working on the Moxi clock issue now. Good for them.

We use Fiber up to the node.

Still .... don't you think that's a bit of a stretch to advertise cable as "advanced fiber optic" ... its not FIOS after all.


BTW, if you get me BravoHD (for my gf) I promise to stop complaining publicly. Oh wait, well, I need my VersusHD back too.

BTW, if you get me BravoHD (for my gf) I promise to stop complaining publicly. Oh wait, well, I need my VersusHD back too.

I don't think we should hold our breath for any HD channels, it's possible this Ch. 11 bankruptcy may turn into a Ch. 7 liquidation.

I don't think we should hold our breath for any HD channels, it's possible this Ch. 11 bankruptcy may turn into a Ch. 7 liquidation.

Doesn't matter, someone will buy Charter. Then we can have Comcast give us more HD channels with even crappier customer service.

:D

doesn't matter, someone will buy charter. Then we can have comcast give us more hd channels with even crappier customer service.

:d

lol!:)

Anyone else getting "crackles" and "pops" on all KSDK prime time programming? I'm getting it OTA as well as on 785. Noticed it Thursday night and last night on SNL. Sent an e-mail to engineering with no reply yet.

Still .... don't you think that's a bit of a stretch to advertise cable as "advanced fiber optic" ... its not FIOS after all.
......

Not sure who started this 'stretching' but I do know AT&T likes to advertise their Uverse in the same manner and they probably use less fiber than Charter to provide their data/tv services.......

Not sure who started this 'stretching' but I do know AT&T likes to advertise their Uverse in the same manner and they probably use less fiber than Charter to provide their data/tv services.......

Well at least I can see the UVerse VRAD up the street from my house :D But I understand your point.

Really, unless its fiber-to-the-home, it shouldn't be advertised that way at all.

So I hear new channels are added on a per market basis, I would love to throw a vote in for the following, in the St. Louis area:

Versus HD
NHL HD

I have confidence in these votes, so hockey in HD by mid December !!!!

What HD receiver (non-DVR) is Charter using in St Louis these days?
thx

Doesn't matter, someone will buy Charter. Then we can have Comcast give us more HD channels with even crappier customer service.

:D

This means I will be saving more money, not subscribing.... :)

What HD receiver (non-DVR) is Charter using in St Louis these days?
thx

Motorola DCH3200

I have the Moxi and Moxi mate from Charter. Over the last 3 weeks or so, really since the weather started to cool down; my signal strength on the HD channels has degraded. It particularly bad in the evenings.

I'm experiencing frequent "feezing" of the screen and pixelation. The problem is very noticible when forwarding or rewinding. Standard definition channels are pretty much ok, but also experience the pixelation issue when forwarding and rewinding.

It's getting to the point where I can barely watch the HD channels. Can anyone offer and advice. There was a major outage in my area over the summer, where my entire neighborhood was impacted. I wonder if this has anything to do with that incident.

-cp

I have the Moxi and Moxi mate from Charter. Over the last 3 weeks or so, really since the weather started to cool down; my signal strength on the HD channels has degraded. It particularly bad in the evenings.

I'm experiencing frequent "feezing" of the screen and pixelation. The problem is very noticible when forwarding or rewinding. Standard definition channels are pretty much ok, but also experience the pixelation issue when forwarding and rewinding.

It's getting to the point where I can barely watch the HD channels. Can anyone offer and advice. There was a major outage in my area over the summer, where my entire neighborhood was impacted. I wonder if this has anything to do with that incident.

-cp
I had this happen quite often with a few of the HD channels when I had my Moxi 9022 and Moxi Mate. The channels in particular that were affected were 781, 789, and 792. I believe it is definitely a signal strength issue. It seems the Moxi doesn't have a particularly strong tuner. Factor that with the condition of the wires/splitters in your house and in your neighborhood and you have the problem. I would schedule a service call and have them check out your signal strength and perhaps correct some wiring issues in your house or neighborhood. Just be careful that you don't let them take your Moxi 9022 away.

I agree, My bet is that a rodent (squirrel) has chewed on your wires. Either way you need to have them check your signal strength. A little to much or little is enough to do that. You will usually notice it more when it rains and the wires start to short out on the poles.

Sorry to hear that you feel that way. Any other channels you'd like to see?

Versus HD
FX HD
Comedy Central HD
WGN HD

I'm running two TiVo HDs with cable cards in a newly wired and rehabbed home, and a new drop from the alley to our building.
I've lost 7 HD channels on one machine (764, 768, 769, 772, 775, 792 and 797) and 5 of those on the other. I'm assuming signal strength issue and squirrel damage (given that we've trapped 2 raccoons, 3 possums and 10 squirrels before closing up the last of the holes!).
More info than you all need, perhaps, but it's a prelude to my latest conversation with a Charter CSR, who told me I probably shouldn't be getting these channels!!
I pay for everything, got them in the past and now this guy says there are HD agreements and extended basic doesn't give all HDs depending on where you live and that's why I'm not getting TNT HD. Really??!! Do these guys get paid extra for making crap up?
Anyway, a tech is coming out Tuesday. I'm kind of beyond angry with Charter; more like weary. I'll eat the cost of my TiVos and get satellite if I'm not able to watch the NBA, which starts Tuesday night on TNT.

I have the Moxi and Moxi mate from Charter. Over the last 3 weeks or so, really since the weather started to cool down; my signal strength on the HD channels has degraded. It particularly bad in the evenings.

I'm experiencing frequent "feezing" of the screen and pixelation. The problem is very noticible when forwarding or rewinding. Standard definition channels are pretty much ok, but also experience the pixelation issue when forwarding and rewinding.

It's getting to the point where I can barely watch the HD channels. Can anyone offer and advice. There was a major outage in my area over the summer, where my entire neighborhood was impacted. I wonder if this has anything to do with that incident.

-cp

Just a follow-up to my original post...

I had a Charter technician out to my house on Friday. He proceeded to check the signal strength, first at the TV itself and then on the incoming line. Turns out the signal strength was too HIGH. He then checks the "box" which sits between me and my neighbor, and he says it high there also. So, he said he'll need to put in a work order for work on a main line.

Fast forward to today (Sunday), the tech to work on the main line comes out, does his thing, and the issues is still there. I call back to Charter, and the rep says that she'll need to send out ANOTHER tech, who will then request another main line work order.

This is unreal...

-cp

This is unreal...

-cp

For any other company, maybe. For Charter, its normal

:cool:

I'm running two TiVo HDs with cable cards in a newly wired and rehabbed home, and a new drop from the alley to our building.
I've lost 7 HD channels on one machine (764, 768, 769, 772, 775, 792 and 797) and 5 of those on the other. I'm assuming signal strength issue and squirrel damage (given that we've trapped 2 raccoons, 3 possums and 10 squirrels before closing up the last of the holes!).
More info than you all need, perhaps, but it's a prelude to my latest conversation with a Charter CSR, who told me I probably shouldn't be getting these channels!!
I pay for everything, got them in the past and now this guy says there are HD agreements and extended basic doesn't give all HDs depending on where you live and that's why I'm not getting TNT HD. Really??!! Do these guys get paid extra for making crap up?
Anyway, a tech is coming out Tuesday. I'm kind of beyond angry with Charter; more like weary. I'll eat the cost of my TiVos and get satellite if I'm not able to watch the NBA, which starts Tuesday night on TNT.

So three techs show up -- a teacher, a trainer and a tech, I guess -- and tell me my newly rehabbed, newly wired home has bad wiring and splitters. Uhhuh.
Then one asks:
"So, where'd ya get yer cable cards from?"
Uhhhhh.... Comcast? Cablecards 'R' Us? Walgreens?
sheesh.

Almost November and not one HD channel added this year. Are you freakin kidding me!

Almost November and not one HD channel added this year. Are you freakin kidding me!

But I got this from Charter this morning!

"We're dedicated to enhancing your Internet experience – you can always count on us to deliver the fastest, most reliable Internet speeds†. That's why we've upgraded your Charter High-Speed® Internet service – with both doubled upload speeds and faster downloads – at no additional cost.
These upgrades are just another example of our commitment to delivering the best service and
value to our customers."

what speed were you at?

what speed were you at?

lowest tier which was 5meg

good for you. enjoy your new speed.

I have a Moxi Mate unit and a couple of remote controls for the Moxi 9012/9022/Mate units that I no longer have any use for. If any one is interested, you can have them for the unbelievable price of free. I do not have a power supply for the Mate.

I live in Shrewsbury, MO.

Send me a PM if you're interested.

Jeff

Charter tacked $40 onto my monthly bill last month, even though I knew I was in the middle of one of my "6-month" specials that I have to call and get every 6-months.

So I call to see what is up and I was told it was a simple error and that they would fix it. Does that sound fishy to anyone else? What the hell? An error? I wonder how often they make this "error" and no one calls to fix it. It's shady.

Charter tacked $40 onto my monthly bill last month, even though I knew I was in the middle of one of my "6-month" specials that I have to call and get every 6-months.

So I call to see what is up and I was told it was a simple error and that they would fix it. Does that sound fishy to anyone else? What the hell? An error? I wonder how often they make this "error" and no one calls to fix it. It's shady.

Please PM the foolowing and I can definitely take a look to see what happened.

Name:
Phone Number on Account:
Address:

Looks like the clocks on both of my Moxi 3012's are displaying the correct times now.

Charter tacked $40 onto my monthly bill last month, even though I knew I was in the middle of one of my "6-month" specials that I have to call and get every 6-months.

So I call to see what is up and I was told it was a simple error and that they would fix it. Does that sound fishy to anyone else? What the hell? An error? I wonder how often they make this "error" and no one calls to fix it. It's shady.

Na, not really. They just re-did the entire billing system, everyone has new account numbers, etc. so it could have been a mistake in the conversion.

anyone else having issues with the hd fox2? Trying to watch the world series and it keeps pixelating and just blacking out for a second. Then to top it off the internet is not working either any issues with the internet for anyone else?

"Please PM the following and I can definitely take a look to see what happened."

Why haven't we received any updates on new HD channels, we have been asking for these for months (some people years) and yet our concerns seem to be completely ignored. Why haven't we seen one HD channel added this year and why aren't we hearing about more channels being introduced. Where is VSHD, status of NFL network, etc.. I can go on and on. Is this what you call customer service? I call it woefully inadequate given what the competition offers.

Um, yeah... no. I don't know who you are. Just having the name CHARTER in your name does not mean you are who you say you are. I mean, you most likely are, but... I'm not PMing you my name address and phone number. The issue has already been resolved. Thank you.

But if you PM me your social security number, some nude photos and your ATM pin, I can look into it.

Um, yeah... no. I don't know who you are. Just having the name CHARTER in your name does not mean you are who you say you are. I mean, you most likely are, but... I'm not PMing you my name address and phone number. The issue has already been resolved. Thank you.

But if you PM me your social security number, some nude photos and your ATM pin, I can look into it.

You can see our group here....

www.charter.com/umatter2charter

What HD receiver (non-DVR) is Charter using in St Louis these days?
thx

Motorola DCH3200

Is the 6200 still being distributed or does the 3200 replace it ?
What connectivity does the 3200 support ? HDMI ? SPDIF ? Firewire ?

Thanks,
-- Dave

There has been some discussion over on the St. Louis OTA thread about the sound problems (crackles and pops) going on for over a month now at KSDK. The noise is most noticeable when the broadcast is in Dolby 5.1 but is there during all programming and from all sources (OTA,Charter,Direct TV). As frustrating as the sound quality is, KSDK's lack of any response to our numerous e-mails and phone messages on the topic is equally disturbing. Phone messages and e-mails have been sent both to Programming and Engineering (Dave Hummert). In an attempt to open up a new front in this battle, is there any pressure Charter can apply to get this matter resolved? Thank you.

I just got a "new" MOXI after my old one crashed and I am trying to program my remote(Home Theater Master MX-700). Is the model number for the new MOXI DTC6412? So far I am not having any success getting my remote programmed.

I just got a "new" MOXI after my old one crashed and I am trying to program my remote(Home Theater Master MX-700). Is the model number for the new MOXI DTC6412? So far I am not having any success getting my remote programmed.

DTC6412 is a Motorola DVR, not a Moxi brand:

http://broadband.motorola.com/dvr/dct6412.asp

So I don't get why we don't have FX-HD, yet the free Primetime VOD has Sons of Anarchy available in HD.

I just got a "new" MOXI after my old one crashed and I am trying to program my remote(Home Theater Master MX-700). Is the model number for the new MOXI DTC6412? So far I am not having any success getting my remote programmed.

Yep, the newest Moxi is the 3012

Why haven't we received any updates on new HD channels, we have been asking for these for months (some people years) and yet our concerns seem to be completely ignored. Why haven't we seen one HD channel added this year and why aren't we hearing about more channels being introduced. Where is VSHD, status of NFL network, etc.. I can go on and on. Is this what you call customer service? I call it woefully inadequate given what the competition offers.

We added USA Network, SyFy, & MLB Network this year.


If you didn't know we are bandwidth strapped in Metro STL. Our launch of Switched Digital Video (planned and postponed) for November was to alleviate some of the problem, allowing for more channel launches. Unfortunately, until we launch SDV a wide spread launch is on hold.



This is where we're at regarding the NFL Network:

-We have not reached an agreement with the NFL Network for their permission to provide the Network to our customers.

-We WANT to carry the NFL Network – but in a way that best serves ALL of our customers.

-Charter is “in contact” with NFL Network regarding carriage of their network, but no agreement involving reasonable carriage terms has been achieved thus far.

-Due to the high per-customer cost of NFL Network, Charter has had discussions with the NFL Network about carrying the Network on our Digital Sports Tier, as we did when Charter was the first cable operator to launch the Network. In this manner, customers who value the programs carried on NFL Network would be the only ones paying the cost of the channel. We think that is a fair request.

-The NFL’s carriage demands would require us to offer the NFL Network on our Expanded Basic Tier, which would mean that a great many customers who are not football fans would have the high costs that the Network is demanding reflected in their monthly bills.

-The NFL Network is one of the highest cost new services to ever debut on cable television. “Sports on TV” is very costly, much different than most other channels we provide on Expanded Basic service. Therefore we need to be able to offer it to those who value the programming, while deflecting it from customers that don’t.


If you have any other questions please feel free to ask.

We added USA Network, SyFy, & MLB Network this year.


If you didn't know we are bandwidth strapped in Metro STL. Our launch of Switched Digital Video (planned and postponed) for November was to alleviate some of the problem, allowing for more channel launches. Unfortunately, until we launch SDV a wide spread launch is on hold.



This is where we're at regarding the NFL Network:

-We have not reached an agreement with the NFL Network for their permission to provide the Network to our customers.

-We WANT to carry the NFL Network – but in a way that best serves ALL of our customers.

-Charter is “in contact” with NFL Network regarding carriage of their network, but no agreement involving reasonable carriage terms has been achieved thus far.

-Due to the high per-customer cost of NFL Network, Charter has had discussions with the NFL Network about carrying the Network on our Digital Sports Tier, as we did when Charter was the first cable operator to launch the Network. In this manner, customers who value the programs carried on NFL Network would be the only ones paying the cost of the channel. We think that is a fair request.

-The NFL’s carriage demands would require us to offer the NFL Network on our Expanded Basic Tier, which would mean that a great many customers who are not football fans would have the high costs that the Network is demanding reflected in their monthly bills.

-The NFL Network is one of the highest cost new services to ever debut on cable television. “Sports on TV” is very costly, much different than most other channels we provide on Expanded Basic service. Therefore we need to be able to offer it to those who value the programming, while deflecting it from customers that don’t.


If you have any other questions please feel free to ask.

OK congratulations you did release some HD channels early this year but I didin't hear any mention of when new channels would be offered, only that SDV has been delayed (again) but once again no timelines which is what I and other want to hear.
With respect to NFL network it sounds like your "discussions" is merely a formality with no real intent on compromise. Your customers are demanding it yet Charter continues to play these games about Sports tier vs expanded basic. Last time I checked Directv offers it on there basic plans as well, but let's not cloud this with actual facts.

Bottom line in reading through your response is you have NO plans to release any HD channels anytime soon (6 months at best is my guess) and no real intention of adding NFL network (yes I forgot you are in "active discussions" with them). Thanks again for the continued outstanding cable service!

OK congratulations you did release some HD channels early this year but I didin't hear any mention of when new channels would be offered, only that SDV has been delayed (again) but once again no timelines which is what I and other want to hear.
With respect to NFL network it sounds like your "discussions" is merely a formality with no real intent on compromise. Your customers are demanding it yet Charter continues to play these games about Sports tier vs expanded basic. Last time I checked Directv offers it on there basic plans as well, but let's not cloud this with actual facts.

Bottom line in reading through your response is you have NO plans to release any HD channels anytime soon (6 months at best is my guess) and no real intention of adding NFL network (yes I forgot you are in "active discussions" with them). Thanks again for the continued outstanding cable service!

As one of their subscribers I am grateful that Charter keeps the stance that the NFL network belongs in the sports tier... It just makes since to me.. If you want more sports channel, then you probably would have no issues adding the sports tier to your package. Its the NFL network that is being greedy and unreasonable.

Umatter2Charter although I am disappointed to here SDV has been delayed, which will probably lower the chances of any more HD channels I am highly grateful to actually receive detailed information.

OK congratulations you did release some HD channels early this year but I didin't hear any mention of when new channels would be offered, only that SDV has been delayed (again) but once again no timelines which is what I and other want to hear.
With respect to NFL network it sounds like your "discussions" is merely a formality with no real intent on compromise. Your customers are demanding it yet Charter continues to play these games about Sports tier vs expanded basic. Last time I checked Directv offers it on there basic plans as well, but let's not cloud this with actual facts.

Bottom line in reading through your response is you have NO plans to release any HD channels anytime soon (6 months at best is my guess) and no real intention of adding NFL network (yes I forgot you are in "active discussions" with them). Thanks again for the continued outstanding cable service!

I'm no big fan of Umatter2Charter -- however, he is being accurate about the NFL Network situation. And I am one of those Charter customers who doesn't really care about football, so if I ended up paying for it just so others could watch, I'd be pretty pissed. I already pay for more channels than I watch.

However I agree he is being evasive about new HD things to come, and full of excuses. Then again, they are still in bankruptcy, so .....

:D

ps -- don't forget they gave us QVC-HD!!!!!!

As one of their subscribers I am grateful that Charter keeps the stance that the NFL network belongs in the sports tier... It just makes since to me.. If you want more sports channel, then you probably would have no issues adding the sports tier to your package. Its the NFL network that is being greedy and unreasonable.

Umatter2Charter although I am disappointed to here SDV has been delayed, which will probably lower the chances of any more HD channels I am highly grateful to actually receive detailed information.

My sentiments exactly on both counts.

have to agree with others that putting nfl network on the sports tier makes sense i wouldnt want to pay extra for something i wouldnt watch

Charter strikes again! College basketball starts tonight on ESPN Full Court channels 840-845. The cost is $104 for the whole season but since it has not been "loaded into the system" it is not yet available to be ordered. I spent 2 hours on the phone today with CS and no luck. What a disgrace. Luckily the game I want to watch tonight is on ESPN360. (The internet will probably go down in the middle of it.)

Micro Center has opened in Brentwood [Brentwood Promenade-near Target]. At 2 PM on both Saturday 11/14 and Sunday 11/15 they will be holding special presentations on Streaming. This is a store that St Louis has long needed. Tons of built-it-yourself supplies, as well as finished products.

Anyone else having macroblocking problems with The Prisoner on AMC-HD tonight? Looks crap! Mad Men has always looked stellar, and all my other HD channels look fine. Figures, I was looking forward to this.

I'm running two TiVo HDs with cable cards in a newly wired and rehabbed home, and a new drop from the alley to our building.
I've lost 7 HD channels on one machine (764, 768, 769, 772, 775, 792 and 797) and 5 of those on the other. I'm assuming signal strength issue and squirrel damage (given that we've trapped 2 raccoons, 3 possums and 10 squirrels before closing up the last of the holes!).
More info than you all need, perhaps, but it's a prelude to my latest conversation with a Charter CSR, who told me I probably shouldn't be getting these channels!!
I pay for everything, got them in the past and now this guy says there are HD agreements and extended basic doesn't give all HDs depending on where you live and that's why I'm not getting TNT HD. Really??!! Do these guys get paid extra for making crap up?
Anyway, a tech is coming out Tuesday. I'm kind of beyond angry with Charter; more like weary. I'll eat the cost of my TiVos and get satellite if I'm not able to watch the NBA, which starts Tuesday night on TNT.

So three techs show up -- a teacher, a trainer and a tech, I guess -- and tell me my newly rehabbed, newly wired home has bad wiring and splitters. Uhhuh.
Then one asks:
"So, where'd ya get yer cable cards from?"
Uhhhhh.... Comcast? Cablecards 'R' Us? Walgreens?
sheesh.

End of the saga: I had the guy who wired my house during rehab come in and check his work, and everything was fine except for a minor crimp behind one outlet. OK.
So finally on Saturday I worked up the courage to call Charter Tech Support to check on my cablecards and not only were they not paired, they weren't even linked to my account. When we moved around Labor Day, everything was transferred except the frakking cable cards.
Good TS guy got everything fixed on Charter's end, and all my channels came back (included MLB that had been pixelated before it disappeared). I shouldn't have been getting ANY channels, and he said if I did nothing I'd probably keep losing them.
This begs so many questions about Charter and its CSRs and TS guys and their record keeping and trouble-shooting procedures etc. I mean, if I had listened to the guys who said I had bad wiring I'd have unnecessary cable running through unnecessary holes in my brand new walls!
But those would be "why" questions, and I know better than to ask.

Now that Charter has emerged from bankruptcy, they have announced they will be raising prices starting in January 2010. Unless this price increase is accompanied by a slew of new HD channels, count me out as a Charter subscriber. I've hung on way too long as it is, but to pay more money for the same crappy HD lineup is asking too much. I suspect many more customers will do the same. Would someone from Charter please inform us of the new HD channels we can expect to see? If not, its DirectTV for me.....

Now that Charter has emerged from bankruptcy, they have announced they will be raising prices starting in January 2010. Unless this price increase is accompanied by a slew of new HD channels, count me out as a Charter subscriber. I've hung on way too long as it is, but to pay more money for the same crappy HD lineup is asking too much. I suspect many more customers will do the same. Would someone from Charter please inform us of the new HD channels we can expect to see? If not, its DirectTV for me.....

That will suck for us with no other options (trees etc) -- except my current package is fixed until next October so that's some reprieve.

BTW, where did you read this?

Ah, holy crap, just read this:

"During the restructuring, Charter continued upgrading its Internet and high-definition television offerings, as well as its customer service, Smit said in a telephone interview this month.

Charter also plans to raise prices and is considering charging customers based on their Internet usage."

UGH -- Yeah, lets see how UMatter2Charter tries to spin THIS news! Bet he won't even respond at all! How is adding QVCHD "ugrading its HD television offerings?"

That will suck for us with no other options (trees etc) -- except my current package is fixed until next October so that's some reprieve.

BTW, where did you read this?

Ah, holy crap, just read this:

"During the restructuring, Charter continued upgrading its Internet and high-definition television offerings, as well as its customer service, Smit said in a telephone interview this month.

Charter also plans to raise prices and is considering charging customers based on their Internet usage."

UGH -- Yeah, lets see how UMatter2Charter tries to spin THIS news! Bet he won't even respond at all! How is adding QVCHD "ugrading its HD television offerings?"


And going by my most recent bill it appears my promos have just expired.... Lets hope that with some moaning and groaning I will still be able to get on a new promo otherwise its DirectTV for me.. The Moxi, and not wanting a dish on my home are the only reasons I have never switched providers in the past.... I can get uverse but I don't consider a 2 HD limit per household to even be a worthy competitor to Charter or Dish.

And going by my most recent bill it appears my promos have just expired.... Lets hope that with some moaning and groaning I will still be able to get on a new promo otherwise its DirectTV for me.. The Moxi, and not wanting a dish on my home are the only reasons I have never switched providers in the past.... I can get uverse but I don't consider a 2 HD limit per household to even be a worthy competitor to Charter or Dish.

You might want to read some of the recent DirectTV threads ... lots of unhappy customers there recently too. They've lost Versus completely and apparently their DVR's are suffering some problems.

TV delivery, in general, is going down the tubes :(

So after yesterday's 3am software update to the Moxi, our Moxi Mate lost audio.

Anyone else experiencing this?

I did all the usual fault isolation stuff...swapped out cables, switched inputs on the TV, bypassed the Moxi Mate to prove the coax still carried audio and that the TV's sound still works, and (of course) forced a soft reset on the main Moxi. I even swapped out the original Moxi Mate with a 2nd unit that we acquired over a year ago, ruling out a H/W issue with the original Mate itself. But the audio vanishes when I switch the TV over to the Mate's feed. No problems on the main Moxi TV...just the Mate's.

I called Charter but their only solution was to schedule a tech visit (Thu pm). If there were a simple way to roll back the last update, I bet our 2nd TV's audio would return...

You might want to read some of the recent DirectTV threads ... lots of unhappy customers there recently too. They've lost Versus completely and apparently their DVR's are suffering some problems.

TV delivery, in general, is going down the tubes :(
Wow, you weren't kidding. I just reviewed the comments for both DISH and DirecTV at this site - http://www.rateitall.com/i-26677-dish-network.aspx - and both of them are just full of people in billing and service hell. Usually you see some good comments on these review sites, but it is almost unanimous that if you sign up with either one, you can expect to waste hours of your time fighting mysterious charges on your bill and service outages. I think my best option is to use OTA antenna and start reading books again. Crap.......

Got a flyer in the mail today for 6 months free Showtime ... no strings attached. Called and activated, got Showtime, Encore, and The Movie Channel, including all HD and OnDemand. Asked if I have to call at 6 months to cancel, and she even said no, it will automatically terminate, we hope you will enjoy it and call to subscribe.

That's a little change for Charter anyhow :-)

Got a flyer in the mail today for 6 months free Showtime ... no strings attached. Called and activated, got Showtime, Encore, and The Movie Channel, including all HD and OnDemand. Asked if I have to call at 6 months to cancel, and she even said no, it will automatically terminate, we hope you will enjoy it and call to subscribe.

That's a little change for Charter anyhow :-)
Was there a promo code or anything that you can share? Our current "deals" are about to run out...

P.S. The technician came by today (over an hour late due to a scheduling snafu, apparently). He was extremely knowledgeable and efficient, but he informed us that the Moxi Mates basically aren't supported anymore and they don't have a replacement option...so we're out of luck. I find that rather appalling since Charter has been more than happy to take our extra $3/mo every month for the Moxi Mate while they've gone "unsupported." Apparently Charter's only real option for "2nd room service" is to have us procure a 2nd full-sized Moxi DVR (with completely separate storage) for an additional $15/month. Grrrr. :mad:

Was there a promo code or anything that you can share? Our current "deals" are about to run out...

P.S. The technician came by today (over an hour late due to a scheduling snafu, apparently). He was extremely knowledgeable and efficient, but he informed us that the Moxi Mates basically aren't supported anymore and they don't have a replacement option...so we're out of luck. I find that rather appalling since Charter has been more than happy to take our extra $3/mo every month for the Moxi Mate while they've gone "unsupported." Apparently Charter's only real option for "2nd room service" is to have us procure a 2nd full-sized Moxi DVR (with completely separate storage) for an additional $15/month. Grrrr. :mad:

Actually I think the extra charge for another box is only $5 / month. The other $10 is your "DVR Access Fee" which is per account, not per TV. But yea, different storage locations is not ideal.

As for the promo, no there is no code, but I believe the phone number is different. You get the normal "Welcome to Charter" message but no menus after that, just straight to a CSR.

1-877-958-7171

Actually I think the extra charge for another box is only $5 / month. The other $10 is your "DVR Access Fee" which is per account, not per TV. But yea, different storage locations is not ideal.


Can anyone who has two full Moxi boxes confirm this?

Can anyone who has two full Moxi boxes confirm this?

Sorry my mistake:

$5 month for a second SD box
$10 month for a second HD box
$20 month for a second HD DVR

Sorry my mistake:

$5 month for a second SD box
$10 month for a second HD box
$20 month for a second HD DVR

A couple more questions:
Does Charter offer any non-Moxi boxes (read cheaper than $20/month) that have anything other than the horrid "TV Guide" interface that the basic DCT 700 uses?

Also, does Charter still offer a SD-DVR, and if so, how much is that a month, and what interface does that use?

Charter also plans to raise prices and is considering charging customers based on their Internet usage."


Umatter2Charter, can you please dig up some information for us on this? I know that both Comcast and Time Warner have implemented this in several of their markets, and they lost a significant amount of customers because of it. I imagine this concerns a lot of people that frequent this particular forum.

Thanks.

I'd like to give my in-laws a Charter DVR as a Christmas present. Does Charter have a mechanism to make that happen ? A gift card or certificate perhaps?

Thanks,

Steve

I'd like to give my in-laws a Charter DVR as a Christmas present. Does Charter have a mechanism to make that happen ? A gift card or certificate perhaps?

Thanks,

Steve

Not that I could find. I'd make a nice homemade card with a "DVR IOU" and then call and make the appointment for them .... if you want a Moxi.

I suppose you could go to a Charter center with their acct info and get a non-Moxi and deliver it to them yourself on XMas ... but generally the account holder needs to do that.

Er, also what do you mean "give them a DVR." The DVR's don't cost anything, except the monthly service charge ... so I assume you mean you're going to pay for the service? Better than "here's a free box, have fun with your higher bill!" hehe.

Not that I could find. I'd make a nice homemade card with a "DVR IOU" and then call and make the appointment for them .... if you want a Moxi.

I suppose you could go to a Charter center with their acct info and get a non-Moxi and deliver it to them yourself on XMas ... but generally the account holder needs to do that.

Er, also what do you mean "give them a DVR." The DVR's don't cost anything, except the monthly service charge ... so I assume you mean you're going to pay for the service? Better than "here's a free box, have fun with your higher bill!" hehe.

Yeah .. I want to pick up the tab on the services. Fixed income and all that.

I also poked around on the site and couldn't find anything mentioned either that's why I posted here. Perhaps a Charter employee lurking might pick up on the question.

HD additions are in the works before the end of the year.

Only 14 more days until we get all these great new HD channels. I can't wait!

Only 14 more days until we get all these great new HD channels. I can't wait!
And if we can just wait until November 2009, we'll have SDV too!

Only 14 more days until we get all these great new HD channels. I can't wait!

And if we can just wait until November 2009, we'll have SDV too!


If you didn't know we are bandwidth strapped in Metro STL. Our launch of Switched Digital Video (planned and postponed) for November was to alleviate some of the problem, allowing for more channel launches. Unfortunately, until we launch SDV a wide spread launch is on hold.




The above was the latest information on our SDV launch here in STL. Did you guys miss that post?

The above was the latest information on our SDV launch here in STL. Did you guys miss that post?

No. You missed the sarcastic humor.

No. You missed the sarcastic humor.

I didn't miss it. ;)

I'd like to give my in-laws a Charter DVR as a Christmas present. Does Charter have a mechanism to make that happen ? A gift card or certificate perhaps?

Thanks,

Steve

Unfortunately we do not. Additional equipment can only be ordered by an authorized user on the account.

George

Unfortunately we do not. Additional equipment can only be ordered by an authorized user on the account.

George
Umatter2Charter:

Any thoughts on our suddenly broken Moxi Mates after the Nov 30th software update? The tech that visited pretty much dismissed the problem, saying that "Charter doesn't really support the Moxi Mates anymore," and that there's effectively no replacement...just have to pony up for a 2nd full DVR.

That's pretty disappointing, especially considering Charter is still happily charging us $3/mo for the still non-functional Mate. I've been holding out hope that another subsequent update would fix it, but we checked again last night and while the video and Moxi menus still work, it's still completely without sound.

Umatter2Charter:

Any thoughts on our suddenly broken Moxi Mates after the Nov 30th software update? The tech that visited pretty much dismissed the problem, saying that "Charter doesn't really support the Moxi Mates anymore," and that there's effectively no replacement...just have to pony up for a 2nd full DVR.

That's pretty disappointing, especially considering Charter is still happily charging us $3/mo for the still non-functional Mate. I've been holding out hope that another subsequent update would fix it, but we checked again last night and while the video and Moxi menus still work, it's still completely without sound.

Please send a PM with the phone number on your account and we can discuss options for you. You're the first person that I've heard had trouble after the update.

The above was the latest information on our SDV launch here in STL. Did you guys miss that post?
I didn't miss the post. It was intended to be good natured gigging. A recent e-mail I got from a query to SteveGM indicated that new HD channels and, I assume, SDV would be rolled out in the first quarter of 2010. Are you comfortable with that projection?

Umatter2Charter, can you please dig up some information for us on this? I know that both Comcast and Time Warner have implemented this in several of their markets, and they lost a significant amount of customers because of it. I imagine this concerns a lot of people that frequent this particular forum.

Thanks.

We continue to study and evaluate the bandwidth use and our network, and are gathering requirements to develop a resource so that customers can monitor and control their bandwidth resources. We have no current plans beyond developing the tool.

George

I didn't miss the post. It was intended to be good natured gigging. A recent e-mail I got from a query to SteveGM indicated that new HD channels and, I assume, SDV would be rolled out in the first quarter of 2010. Are you comfortable with that projection?

Very comfortable.

A couple more questions:
Does Charter offer any non-Moxi boxes (read cheaper than $20/month) that have anything other than the horrid "TV Guide" interface that the basic DCT 700 uses?

Also, does Charter still offer a SD-DVR, and if so, how much is that a month, and what interface does that use?

A non-dvr HD box is $5 monthly. We no longer offer SD-DVR equipment.

So I'm on my sec 3013 box in a month. Same problem with both, remote does not work on Moxi box, it controls the volume and power on TV after being programed but not the Moxi box. I've tried two remotes and two boxes.

Talk to a Charter tech last night on the phone who says that the 3012 boxes have over heating problems and the lose of control with the remote is a common problem. He went on to say that they are discounting the Moxi in CA and replacing it with the Moto box w/DVR.

Can someone verify this, are my problems common, or did I just get two bad boxes? I really like the look of the Moxi over the Moto, but if it doesn't work then whats the use. I'm over in Alton so I would guess we get the end supply of these when they come in the area.

Thanks

So I'm on my sec 3013 box in a month. Same problem with both, remote does not work on Moxi box, it controls the volume and power on TV after being programed but not the Moxi box. I've tried two remotes and two boxes.

Talk to a Charter tech last night on the phone who says that the 3012 boxes have over heating problems and the lose of control with the remote is a common problem. He went on to say that they are discounting the Moxi in CA and replacing it with the Moto box w/DVR.

Can someone verify this, are my problems common, or did I just get two bad boxes? I really like the look of the Moxi over the Moto, but if it doesn't work then whats the use. I'm over in Alton so I would guess we get the end supply of these when they come in the area.

Thanks

I think that's a load of BS. I've had my 3012 for over a year now and had zero problems. Nobody on the 3012 thread has mentioned anything about overheating problems.

There is some discussion, however, about the glossy front of the 3012 being a bit problematic with the remote, so if yours is sitting behind a glass door or something it might make that worse. Someone even put tissue paper over the front of his and said it speeded up the remote response. I have not tried that myself.

Ya I saw the tissue paper suggestion, seems a bit tacky, but this box is worthless without the remote.

UniversalHD to be added Jan. 20th -- channel 769

UniversalHD to be added Jan. 20th -- channel 769

Yeah for one channel


A channel I don't currently have in SD so that means I'm not really missing it or wanting it..

Poop

Yeah for one channel


A channel I don't currently have in SD so that means I'm not really missing it or wanting it..

Poop

Its better than nothing :)

UniversalHD doesn't have an SD channel so you don't know what you're missing :D

Its better than nothing :)

UniversalHD doesn't have an SD channel so you don't know what you're missing :D

Yeah I'd agree its better than nothing, or better than another news/weather/home shopping channel in HD as well..

769 is currently MLB Network. Is it moving?

769 is currently MLB Network. Is it moving?

They better be keeping MLB Network HD. If they drop it, I'm just about ready to switch to something else.

They better be keeping MLB Network HD. If they drop it, I'm just about ready to switch to something else.

Either the channel listed in the notice for UniversalHD was incorrect, or they will remap some channels (which isn't uncommon) so don't freak out :rolleyes:

Either the channel listed in the notice for UniversalHD was incorrect, or they will remap some channels (which isn't uncommon) so don't freak out :rolleyes:

They dropped NFL network and VersusHD so MLB could be going away.

This morning I found my Moxi DVR not working. It's connected to a mate, so I have no picture in either location. Is the 3012 my only choice for a DVR and will it connect to a mate?

Thanks

This morning I found my Moxi DVR not working. It's connected to a mate, so I have no picture in either location. Is the 3012 my only choice for a DVR and will it connect to a mate?

Thanks

You can request a 90xx since you have a MoxiMate ... they still have some rolling around, but you might have to insist on getting one.


The 3012's do not support MoxiMates.

Is there anything new in DVR's that will support a second location (mate)?

Is there anything new in DVR's that will support a second location (mate)?

Specifically for Charter? nope.

You can always use a Slingbox

Current cable services:

Digital Home Package
Basic Cable Service
Expanded Basic Cable Service
Interactive Services; On-Screen Guide & Pay-Per-View
Digital Receiver

I currently have charter digital cable with a Motorola DCT700 cable box. I don't currently have any HDTV's so I don't have a need for HD programming. I am purchasing an HDTV in January and considering adding a TV card to a Windows 7 PC in order to use Windows Media Center. In January I would like to switch to HD programming when I get the HDTV. I assume the Charter HD cable box will have HDMI out (hopefully).

I assume the coax will still come into the HD cable box. What cable type will connect the HD box to the PC (coax or HDMI)? What cable type will connect the PC to the TV (HDMI)? If HDMI is the answer to both questions then what TV card should I buy for the PC? Or is that even the right way to connect it? Wall > hd cable box >> PC >> HDTV

> = COAX
>> = HDMI

HDTV:
Samsung LN46B610

PC:
Windows 7 x64
APEVIA Black SECC Steel / Aluminum X-MASTER-BK/500 / HTPC Case
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz Socket
ASUS M4A785TD-M EVO AM3 AMD 785G HDMI Micro ATX AMD Motherboard
G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666)
WD Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s

Thanks,

mniccum

Current cable services:

Digital Home Package
Basic Cable Service
Expanded Basic Cable Service
Interactive Services; On-Screen Guide & Pay-Per-View
Digital Receiver

I currently have charter digital cable with a Motorola DCT700 cable box. I don't currently have any HDTV's so I don't have a need for HD programming. I am purchasing an HDTV in January and considering adding a TV card to a Windows 7 PC in order to use Windows Media Center. In January I would like to switch to HD programming when I get the HDTV. I assume the Charter HD cable box will have HDMI out (hopefully).

I assume the coax will still come into the HD cable box. What cable type will connect the HD box to the PC (coax or HDMI)? What cable type will connect the PC to the TV (HDMI)? If HDMI is the answer to both questions then what TV card should I buy for the PC? Or is that even the right way to connect it? Wall > hd cable box >> PC >> HDTV

> = COAX
>> = HDMI

HDTV:
Samsung LN46B610

PC:
Windows 7 x64
APEVIA Black SECC Steel / Aluminum X-MASTER-BK/500 / HTPC Case
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz Socket
ASUS M4A785TD-M EVO AM3 AMD 785G HDMI Micro ATX AMD Motherboard
G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666)
WD Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s

Thanks,

mniccum

Hmm, well yes the coax would still go to the cable box. All of Charter's current HD Receivers have HDMI.

However, I'm not sure what you want to do will work, at least I don't know of anyone doing it. Most people who want to use a HTPC DVR run the signal right into the computer, but that's mostly for OTA stuff as you won't get all your channels. You could split the signal.

I did google out of curiosity and found this card:

http://www.blackmagic-design.com/products/intensity/

You can request a 90xx since you have a MoxiMate ... they still have some rolling around, but you might have to insist on getting one.


The 3012's do not support MoxiMates.

I don't think this is true anymore. When my 9022 went a couple of weeks ago, the tech told me there are no more 9022s floating around.

Has anyone on here used the ATI digital cable tuner? I now use WMC and QAM on one tv and like the interface more then either Charter DVR. I'm thinking of buying an ATI tuner or waiting for the Cetron but, would like to here from someone who's been down that road first.
Should this be here or a different forum?
Thanks

I don't think this is true anymore. When my 9022 went a couple of weeks ago, the tech told me there are no more 9022s floating around.

Thats why I said "insist." You can call Customer Retention and say you have a moximate, want to keep it, and have them find you a 90xx, threaten to change providers, etc. There are always ones being pulled in. Its true that the more time goes by the less there will be but .... I know people who have gotten them replaced.

The ONLY way to get Charter to do anything is to call Customer Retention. The techs don't know anything ... that is to say, many of them are good techs, but not all of them have the power/knowledge to get things done :)

Thats why I said "insist." You can call Customer Retention and say you have a moximate, want to keep it, and have them find you a 90xx, threaten to change providers, etc. There are always ones being pulled in. Its true that the more time goes by the less there will be but .... I know people who have gotten them replaced.

The ONLY way to get Charter to do anything is to call Customer Retention. The techs don't know anything ... that is to say, many of them are good techs, but not all of them have the power/knowledge to get things done :)

I did mention I had the 9022 w/Mate on when on the phone with customer "support", and the tech that came out said that there are no more 9022's within a few minutes of walking in the door and came prepared to discuss my options (two full 3012s or one 3012 and a basic digital cable box).

A few months ago when my other old 9022 went out I got it replaced with another used 9022. If anyone has received a working 9022 within the past month or so, I would be quite interested to hear of it.

The ONLY way to get Charter to do anything is to call Customer Retention. The techs don't know anything ... that is to say, many of them are good techs, but not all of them have the power/knowledge to get things done :)

Not true. Our group has assisted with 9022 swaps on this board and others. ;)

Not true. Our group has assisted with 9022 swaps on this board and others. ;)

LOL

Then scroll back and help that guy.

Already done.

Big Ten network on channel 414. When did they add that?

Big Ten network on channel 414. When did they add that?

I noticed that today too .... as well as the three new religion channels.

Well the last few pages have been really fun to read. I'm planning on picking up a Ceton Quad tuner in early April and from the looks of it I'll need TWO Cisco tuning adapters (since only 1 TA can cover 2 tuners) and one M-card (I think charter calls them HD cards) my question is can you daisy chain tuning adapters? Is the Motorola Tuning Adapter an option since it can do upto 6 tuners?

Well the last few pages have been really fun to read. I'm planning on picking up a Ceton Quad tuner in early April and from the looks of it I'll need TWO Cisco tuning adapters (since only 1 TA can cover 2 tuners) and one M-card (I think charter calls them HD cards) my question is can you daisy chain tuning adapters? Is the Motorola Tuning Adapter an option since it can do upto 6 tuners?

I'm not sure, it doesn't really say anything on Ceton's website about needing multiple tuning adapters.

I'm considering getting the ceton card myself but I want to wait to see what kind of HD line up Charter has after moving to SDV, if it is comparable to Direct TV, then I'll most likely switch.

Not true. Our group has assisted with 9022 swaps on this board and others. ;)


That's a really sh1tty way to do business. Only helping out people who know who to ask. If you have some available, why not make them available to the service techs so that they can help customers who don't know who to ask.

Is there a new date for Charter's switch to SDV? Not that it matters much. I've got a date with U-Verse for next week. Even if the HD picture isn't as good, I'm watching way too many SD channels these days, knowing that they are available HD elsewhere.

I'm not sure, it doesn't really say anything on Ceton's website about needing multiple tuning adapters.

I'm considering getting the ceton card myself but I want to wait to see what kind of HD line up Charter has after moving to SDV, if it is comparable to Direct TV, then I'll most likely switch.

Well I've done alot of research and talked to alot of people here are the things I know for sure.

The Ceton card is a quad tuner CableCard in a PCIe slot (http://www.cetoncorp.com/products.php)
that supports SDV and Tuning Adapters (http://www.cetoncorp.com/support_faq.php#faq_5_5). Since it has 4 tuners it can support 4 streams as long as the CableCard provided by Charter is an 'M-Card' that supports

I know that Charter is using the Cisco STA1520 for their Tuning Adapters (http://www.tivocommunity.com/tivo-vb/showthread.php?t=415114)

But the Cisco STA1520 only supports 2 tuners (http://thegreenbutton.com/forums/p/78488/413415.aspx) I would need two tuning adapters for total support of the 4 tuners. Thus the question about daisy chaining Tuning Adapters.

When I get my Ceton card (early to mid april) I have a strong feeling that SVD will be here and a tuning adapter will be required.

I can't do Dish / DirectTV because of my neighbors stupid trees :mad:

That's a really sh1tty way to do business. Only helping out people who know who to ask. If you have some available, why not make them available to the service techs so that they can help customers who don't know who to ask.

I agree .... and this is a public forum, we're all here to help each other. The only thing UMatter2Charter does is PM people and then post "I HELPED!" without sharing anything with the larger group. I've emailed stevegm about him trolling around. I mean, maybe he is helping someone, but I agree with your view. I think if Charter is going to have reps on these boards, they should be as public with info and help as everyone else.

But honestly, a lot of Charter techs are contractors, and they only know what the warehouse tells them ... which is why I echo my statement that to get anything done you have to call the Retention people and talk to them. The normal phone CS peeps don't know crap and have zero power to get anything done.

</rant>

I agree .... and this is a public forum, we're all here to help each other. The only thing UMatter2Charter does is PM people and then post "I HELPED!" without sharing anything with the larger group. I've emailed stevegm about him trolling around. I mean, maybe he is helping someone, but I agree with your view. I think if Charter is going to have reps on these boards, they should be as public with info and help as everyone else.
</rant>
Frankly, I don't understand this sentiment.

Umatter2Charter is clearly a Charter PR/support staff member that has been assigned to the internet "domain." If people post about problems and he helps them via PMs, what difference does it make? It's not like he can share information about other subscribers' accounts...that's privileged.

And something tells me that if he DID post updates about each and every customer he assisted, you'd just lambast him for "spamming" the forum instead of "trolling" the forum. :rolleyes:

Personally, I was pleased that someone from Charter contacted me and helped to set up a special "escalation" encounter with a supervisor to try and resolve my problem with the Moxi Mate. There may be plenty about Charter to complain about, but having them proactively assign one of their staff to seek out and help those who post about problems on a forum is NOT one of them.

Frankly, I don't understand this sentiment.

Umatter2Charter is clearly a Charter PR/support staff member that has been assigned to the internet "domain." If people post about problems and he helps them via PMs, what difference does it make? It's not like he can share information about other subscribers' accounts...that's privileged.

And something tells me that if he DID post updates about each and every customer he assisted, you'd just lambast him for "spamming" the forum instead of "trolling" the forum. :rolleyes:

Personally, I was pleased that someone from Charter contacted me and helped to set up a special "escalation" encounter with a supervisor to try and resolve my problem with the Moxi Mate. There may be plenty about Charter to complain about, but having them proactively assign one of their staff to seek out and help those who post about problems on a forum is NOT one of them.


I agree with you somewhat, but if you read this entire thread there are plenty of questions he could have answered in public that have nothing to do with peoples personal accounts .. general questions that can help us all that he never really answers .... anything he addresses he does privately (see his many "please PM me with your acct info" responses) ... which I realize DOES help that individual, but leaves the rest of us wondering if anything got fixed and HOW. So yes, I'm glad something is being done, but in the spirit of public forums I just wish answers were more public. But maybe that has something to do with his job description ... after all, if he posts some information here we'd be able to hold him, and Charter, accountable.

And the guy I responded to .. I think his point is valid. The percentage of Charter customers on forums (us) is tiny compared to the general public, so if he conveyed some of the info he is finding here to the techs, maybe you wouldn't have had to resort to an escalation to get something simple fixed? I guess that's just more Charter, and less about him.

For instance, now I know the answer to getting a MoxiMate issue resolved is to bang your head against the wall calling Charter, finding a forum to post on, and hope a UMatter2Charter person can back channel you to an escalation that should have taken place on the phone in the first place? I dunno. Not much of a solution.

Anyhow .... point taken.

just wondering if there is a way to make all my recorded shows be saved under a folder like tivo so like my seinfelds would be all under seinfeld is there a way to do this i would have to think there is thanks for any help

just wondering if there is a way to make all my recorded shows be saved under a folder like tivo so like my seinfelds would be all under seinfeld is there a way to do this i would have to think there is thanks for any help

No

I agree with you somewhat, but if you read this entire thread there are plenty of questions he could have answered in public that have nothing to do with peoples personal accounts .. general questions that can help us all that he never really answers .... anything he addresses he does privately (see his many "please PM me with your acct info" responses) ... which I realize DOES help that individual, but leaves the rest of us wondering if anything got fixed and HOW. So yes, I'm glad something is being done, but in the spirit of public forums I just wish answers were more public. But maybe that has something to do with his job description ... after all, if he posts some information here we'd be able to hold him, and Charter, accountable.

And the guy I responded to .. I think his point is valid. The percentage of Charter customers on forums (us) is tiny compared to the general public, so if he conveyed some of the info he is finding here to the techs, maybe you wouldn't have had to resort to an escalation to get something simple fixed? I guess that's just more Charter, and less about him.

For instance, now I know the answer to getting a MoxiMate issue resolved is to bang your head against the wall calling Charter, finding a forum to post on, and hope a UMatter2Charter person can back channel you to an escalation that should have taken place on the phone in the first place? I dunno. Not much of a solution.

Anyhow .... point taken.


That's exactly my point. I too had a moxi with a mate. When my moxi finally died, I tried in vane to get another one so I didn't lose my mate. I contacted retention and everything. They said that they did not have any. So, why would a charter employee trolling the forums have different info than someone at Charter Commons?

If I mattered to charter like his moniker implies, I would have had this replaced.

Tim

That's exactly my point. I too had a moxi with a mate. When my moxi finally died, I tried in vane to get another one so I didn't lose my mate. I contacted retention and everything. They said that they did not have any. So, why would a charter employee trolling the forums have different info than someone at Charter Commons?

If I mattered to charter like his moniker implies, I would have had this replaced.

Tim
He doesn't have different info. The guy can't create inventory out of nothing. Did you tell them you'd wait until one showed up?

When Umatter2Charter escalated my case to a supervisor, I told the supervisor I'd be willing to wait until a 9022 showed up in inventory (rather than switch to a different DVR). A few days later one showed up when an existing subscriber canceled or switched to a new DVR, and that's when the tech showed up with one. Replacing the defective Moxi main unit allowed my Mate to work once again.

Sorry to interrupt your bashing of Umatter2Charter, though. Please continue, guys...I promise I won't interrupt anymore with things like realistic perspective or facts.

He doesn't have different info. The guy can't create inventory out of nothing. Did you tell them you'd wait until one showed up?

When Umatter2Charter escalated my case to a supervisor, I told the supervisor I'd be willing to wait until a 9022 showed up in inventory (rather than switch to a different DVR). A few days later one showed up when an existing subscriber canceled or switched to a new DVR, and that's when the tech showed up with one. Replacing the defective Moxi main unit allowed my Mate to work once again.

Sorry to interrupt your bashing of Umatter2Charter, though. Please continue, guys...I promise I won't interrupt anymore with things like realistic perspective or facts.

Its all perspective. He helped you, of course you're happy. Now switch places with the other guy. Would you feel the same? Which was my entire point, actually, that helping people behind the scenes does in fact help some, not others, and not the community at large.

Anyhow, I'm tired of going on about it/him.

Awaiting new HD channels!

Awaiting new HD channels!


I was in American TV yesterday and the punk sales guy said they had a memo from charter that they would be sending out 1080P this year...I had to laugh and immediately turned my back and walked out.

I didn't see this anywhere in the last few pages... is there any idea *what* HD channels -- if any -- would be added in this theoretical rollout in early 2010?

Comedy Central just started broadcasting some shows in HD, and my wife and I are certified Daily Show and Colbert Report addicts, so it would fantastic to be able to get the shows in HD. And regrettably, I'm a captive Charter customer -- uVerse unavailable at my address, and satellite is out as I have no LOS to the southern sky -- so I have to play the waiting game.

Also, are there any plans to allow additional storage devices on the standard Motorola HD DVR boxes? I was able to attach a 500GB external HDD to my Moxi boxes. "Boxes" because they both died and I was unable to get a replacement because my local office stated they were being phased out. The storage on the standard box is miniscule when trying to record HD programming.

Just in case you haven't heard, Netflix streaming on Wii coming. You can sign up for a disc already:

http://www.netflix.com/InstantStreamingDisc?device=Wii

I am switching from Dishnet next week. No big problems with them, I just wanted to consolidate my expenses a little.

But, I am very happy with my DVR with dish and want to hear some thoughts on what I am getting in to. Are there some newer or older equipment options available for HD DVRs with charter? Is there a way to send the output to 2 TVs (even if only standard def)?

For a basic digital set top box, does it have digital audio out for 5.1 sound?

I am switching from Dishnet next week. No big problems with them, I just wanted to consolidate my expenses a little.

But, I am very happy with my DVR with dish and want to hear some thoughts on what I am getting in to. Are there some newer or older equipment options available for HD DVRs with charter? Is there a way to send the output to 2 TVs (even if only standard def)?

For a basic digital set top box, does it have digital audio out for 5.1 sound?

Charter has the Moxi 3012's now .. which some people love, some hate. I have one, and the menus are much nicer, but it is a slower box (navigating.) I also have their standard Moto HD non-DVR in my basement. Both do 5.1

Charter no longer has any Moxi/Moximate option for output to another TV, so you'd have to get separate boxes or setup your own Slingbox type setup.

The Moxi's can be programmed via the web at charter.net too ... like setup recordings, etc. There is no iPhone app yet :)

My friends have one of the standard faire Moto HD-DVR that works fine. As far as I know you can hook up external storage to all of these. Keep in mind the Moxi 3012 uses an eSata connection for external storage.

If you want a Moxi from Charter be sure to specify that when you order or you'll end up with the standard Moto DVR. They both cost the same per month ... big difference is the Moxi's have to be provisioned by a tech at your house. You cannot simply pick one up at the Charter office, plug it in, and call them for activation like on the other boxes.

They also have some Scientific Atlantica boxes, but I have no experience with those.

Here is their equipment page:

http://www.charter.com/Customers/Support.aspx?MenuItem=2&tab=tabeugd

With the January invoices about to roll out, sticker shock messages are expected to hit the board. I'm no exception. I got hit with the double whammy of an expiring promo that jumped my December bill, then the "price increase" for January hits me again for a total increase of about $40 a month. That's just not sustainable.

I'm a cable card customer due to the Tivo 3, have all the HD I can get along with the 3 premium tiers HBO, SHO and Starz. I did not have the 100 series channels of family stuff.

I called retention and we managed to adjust the price some with a promo that keeps what I have and adds the 100s for almost the same price I was paying in December. I appreciated the effort but that's still 30% higher than I was paying in November and there's really no value for me in the family tier channels. Just a means to an end.

Satellite is not an option due to a heavily wooded lot. DSL and phone is through AT&T and I'm willing to entertain some type of bundling option and longer term commitment if the price is exceptional -- actually I'm --> this <--- close to dropping the land line all together and relying 100% on cellular if it weren't for the alarm system requirement of land line.

Before I start wholesale slashing services, any strategies or tips?

Thanks,

Steve

With the January invoices about to roll out, sticker shock messages are expected to hit the board. I'm no exception. I got hit with the double whammy of an expiring promo that jumped my December bill, then the "price increase" for January hits me again for a total increase of about $40 a month. That's just not sustainable.

I'm a cable card customer due to the Tivo 3, have all the HD I can get along with the 3 premium tiers HBO, SHO and Starz. I did not have the 100 series channels of family stuff.

I called retention and we managed to adjust the price some with a promo that keeps what I have and adds the 100s for almost the same price I was paying in December. I appreciated the effort but that's still 30% higher than I was paying in November and there's really no value for me in the family tier channels. Just a means to an end.

Satellite is not an option due to a heavily wooded lot. DSL and phone is through AT&T and I'm willing to entertain some type of bundling option and longer term commitment if the price is exceptional -- actually I'm --> this <--- close to dropping the land line all together and relying 100% on cellular if it weren't for the alarm system requirement of land line.

Before I start wholesale slashing services, any strategies or tips?

Thanks,

Steve


A friend of mine that used to work at Charter always told me that they usually had 3 or so offers they are allowed to use and they were supposed to work their way down the list from most expensive to cheapest in trying to keep a customer.. I just had to play the negotiating game and I took them up on offer 2 although I almost regret doing so as I'm still paying about 15-20 more than I was and I am stuck playing their games in another 6 months. Like you I was offered the Family tier despite not having a need for it. I do not subscribe to their phone or Internet(Phone is cheap VOIP, and my Pipeline is paid by work) so the sales reps always try to tell me that as a cable tv only customer they do not have as many offers available....

Maybe the Umatter2Charter crew can get you a better offer.
http://twitter.com/Umatter2Charter

Satellite is not an option due to a heavily wooded lot. DSL and phone is through AT&T and I'm willing to entertain some type of bundling option and longer term commitment if the price is exceptional -- actually I'm --> this <--- close to dropping the land line all together and relying 100% on cellular if it weren't for the alarm system requirement of land line.

Before I start wholesale slashing services, any strategies or tips?

Thanks,

Steve

I'm using charter phone with my erker alarm system, with no problems. So you could certainly use the bundle option.

I'm using charter phone with my erker alarm system, with no problems. So you could certainly use the bundle option.

Yeah ... I was expecting I could with Charter's phone service. The alarm consideration come into play should I decide to drop the land line altogether.

Thanks,

Steve

Yeah ... I was expecting I could with Charter's phone service. The alarm consideration come into play should I decide to drop the land line altogether.

Thanks,

Steve

Different alarms systems have different requirements. We cannot use cable delivered phone service; if it goes out, the system assumes the line has been cut and sets off alarms, sirens, etc.

UniversalHD is live on channel 759

UniversalHD is live on channel 759

Man, lame, I thought UniversalHD was commercial free, or at least had commercial free movies. Just another AMC type channel I guess

I got the install, and the HD DVRs are the Moxi boxes, but my standard def digital box is not acceptable. It is about as low tech as possible, not even an S video output (I think it is the 700 model). I am going to take it to a local office and trade it. Hopefully they will have some better equipment choices.

Man, lame, I thought UniversalHD was commercial free, or at least had commercial free movies. Just another AMC type channel I guess


I don't know how much I will watch this channel yet. If i'm not mistaking though isn't this owned by NBC? If so it will come in handy for some Olympic HD viewing soon. That will save the channel for me . . . at least for the short term anyway.

All that should be required is an M Card, but doesn't look like charter is going to be doing mcards with SDV.

Anyone have any thoughts/input on this? Would mean that the Ceton card couldn't be used with charter once SDV is rolled out to an area.

I don't know how much I will watch this channel yet. If i'm not mistaking though isn't this owned by NBC? If so it will come in handy for some Olympic HD viewing soon. That will save the channel for me . . . at least for the short term anyway.

From their website it looks like Olympic coverage.

They also advertise "uninterrupted movies" but I've seen commercials in their movies, so I dunno what the deal is with this channel :)

http://www.universalhd.com/

MOXI usage

are there any shortcuts to commonly visited menu options - such as my recorded shows. Also, can the list be organized any, such as grouping multiple episodes of the same show to make the list quicker to navigate.

MOXI usage

are there any shortcuts to commonly visited menu options - such as my recorded shows. Also, can the list be organized any, such as grouping multiple episodes of the same show to make the list quicker to navigate.

Nope. Even the "favorites" channel list is autopopulated, there isn't any way to make it custom like on the MotoHD boxes.

Looks like Universal HD requires subscribing to the HD tier. Anyone hear if they will be offering it "free" during the Olympics?

How much extra does the HD tier cost per month?



From their website it looks like Olympic coverage.

They also advertise "uninterrupted movies" but I've seen commercials in their movies, so I dunno what the deal is with this channel :)

http://www.universalhd.com/

Looks like there's been an update to my Moxi box with firmware v4.1c. The "Last Updated" says today's date.

Looks like there's been an update to my Moxi box with firmware v4.1c. The "Last Updated" says today's date.

Which model of Moxi do you have?

Which model of Moxi do you have?

The newer box with all the vents: went through 4 of the old gray boxes.

I clicked on my bookmark for avsforum at 8:33 this morning. My browser said "waiting for avsforum.com" until 8:35, then said "done" even though there was nothing on my screen but a blank white page.

I hit "reload" and it took another two minutes to properly load the page.

That's how my Charter "high speed" "16meg" "service" has been all morning.

Slow as molasses...

in January...

going uphill....

The problem is NOT my computers or my router (all computers bring each other up in My Network Places with lightning speed), or my cablemodem (diagnostics show signal strength is fine).

That pretty much leaves Charter as the problem.

Anyone else having similar (lack of) speed issues this morning?

Thanks!

I clicked on my bookmark for avsforum at 8:33 this morning. My browser said "waiting for avsforum.com" until 8:35, then said "done" even though there was nothing on my screen but a blank white page.

I hit "reload" and it took another two minutes to properly load the page.

That's how my Charter "high speed" "16meg" "service" has been all morning.

Slow as molasses...

in January...

going uphill....

The problem is NOT my computers or my router (all computers bring each other up in My Network Places with lightning speed), or my cablemodem (diagnostics show signal strength is fine).

That pretty much leaves Charter as the problem.

Anyone else having similar (lack of) speed issues this morning?

Thanks!

Nope, I only have 5 meg service and its normal. I don't use Charter's DNS though ... so if you do you might consider using OpenDNS or GoogleDNS because I always found Charters DNS caches to be really slow. Probably not 5-10 min slow, but it has happened.

Been using OpenDNS for years.

Just tried to get a reading on speedtest.net..... testing bombed out with an error on the upload test after showing 28ms latency and 7.97 meg download speed (the download test completely stopped three times).

I had faster speeds in 1992 connecting to Prodigy with my 2400 baud dialup.

Working fine here in Fenton on Charter fiber.. So far no user complaints of any poor internet speeds. Although our Fiber would not be affected by any issues with Charters RF infrastructure, our routes out to the net would be the same as yours.




Have you done any trace routes to look for any obvious hop problems?

Working fine here in Fenton on Charter fiber.. So far no user complaints of any poor internet speeds. Although our Fiber would not be affected by any issues with Charters RF infrastructure, our routes out to the net would be the same as yours.




Have you done any trace routes to look for any obvious hop problems?

When did Charter start offering fiber service?

Er, wait you work for Charter?

When did Charter start offering fiber service?

Er, wait you work for Charter?

No, they offer Fiber for businesses, we have had Fiber for 3 or 4 years now.. We only have a 10mb internet Pipe, but more importantly we have a 100mb connection to our co-location facility that host our websites.

No, they offer Fiber for businesses, we have had Fiber for 3 or 4 years now.. We only have a 10mb internet Pipe, but more importantly we have a 100mb connection to our co-location facility that host our websites.

I see :)

Third attempt on speedtest.net:

http://img189.imageshack.us/img189/8804/clipboard20100210.jpg

Bob - are you able to run trace routes to see if there are timeouts or major spikes in response times from any particular routers? If you PM the Name/Phone# on your account we can take a look at it from here too.

Big thanks to Charter and NBC for teaming up ensure that none of their customers can see the United States and Canada play hockey in HD later this month! The game is being shown on MSNBC, one of the 13,667,281 channels that Charter can't be bothered to offer in HD!

I swear I'm going to cut down every tree behind my house so I can finally get a stinking dish. It's the only reason I'm still a Charter captive -- I mean, "customer" -- anyway.

Big thanks to Charter and NBC for teaming up ensure that none of their customers can see the United States and Canada play hockey in HD later this month! The game is being shown on MSNBC, one of the 13,667,281 channels that Charter can't be bothered to offer in HD!

I swear I'm going to cut down every tree behind my house so I can finally get a stinking dish. It's the only reason I'm still a Charter captive -- I mean, "customer" -- anyway.

If MSNBC in HD is important, make sure you go for Dish Network. DirecTV doesn't carry MSNBC-HD either, though they're saying lots of additions as soon as they're done testing the new satallite they launched in December.

Bob - are you able to run trace routes to see if there are timeouts or major spikes in response times from any particular routers? If you PM the Name/Phone# on your account we can take a look at it from here too.

Will PM that info soon. Thanks!

This is a nice article...

http://news.moneycentral.msn.com/provider/providerarticle.aspx?feed=PR&date=20100125&id=11053145

The money quote: "Customers will stay connected to the Vancouver Olympic Winter Games wherever they go, and can expect extensive coverage on the networks of NBC Universal, including NBC, USA Network, MSNBC, CNBC, Universal HD and NBCOlympics.com. Designed to deliver customers more than 835 hours of unprecedented Winter Olympic programming, representing the most total hours ever for a Winter Olympics, and the most live hours ever for a Winter Games, Charter will showcase advanced technology, as well as cable's broad digital offerings and deep and rich content across multiple digital platforms, including HD, VOD and high-speed Internet. The world's premier winter event will be the first Winter Olympics available entirely in high definition."

Hmmm, that last bit seems like it might be difficult, since neither MSNBC or CNBC are available in HD through Charter. What a joke.

This is a nice article...

http://news.moneycentral.msn.com/provider/providerarticle.aspx?feed=PR&date=20100125&id=11053145

The money quote: "Customers will stay connected to the Vancouver Olympic Winter Games wherever they go, and can expect extensive coverage on the networks of NBC Universal, including NBC, USA Network, MSNBC, CNBC, Universal HD and NBCOlympics.com. Designed to deliver customers more than 835 hours of unprecedented Winter Olympic programming, representing the most total hours ever for a Winter Olympics, and the most live hours ever for a Winter Games, Charter will showcase advanced technology, as well as cable's broad digital offerings and deep and rich content across multiple digital platforms, including HD, VOD and high-speed Internet. The world's premier winter event will be the first Winter Olympics available entirely in high definition."

Hmmm, that last bit seems like it might be difficult, since neither MSNBC or CNBC are available in HD through Charter. What a joke.

Well, there is such a thing as HD video streaming. And I have seen content on VOD in HD from channels which aren't offered in HD so .... its possible they are setting up some VOD HD offerings .... and UniversalHD may carry some events that will be on those channels. Its owned by NBC after all.

Well, there is such a thing as HD video streaming. And I have seen content on VOD in HD from channels which aren't offered in HD so .... its possible they are setting up some VOD HD offerings .... and UniversalHD may carry some events that will be on those channels. Its owned by NBC after all.

It's all semantics, and it's a misleading statement. All the Olympic content is available in HD -- if you are willing to watch some of it on your computer, or you're willing to watch the re-broadcast of an event shown live on MSNBC or CNBC two days later on UniversalHD.

I am done with Charter. They have a monopoly on cable subscribers in St. Louis, so they have absolutely no incentive to or interest in improving their service. I am honestly considering canceling my service regardless of whether I can get a dish or not, which would leave me with no TV service whatsoever. That's how angry about this I am.

/waits for "UMatter2Charter" response that will never come
//LOL @ UMatter2Charter... yeah, right

It's all semantics, and it's a misleading statement. All the Olympic content is available in HD -- if you are willing to watch some of it on your computer, or you're willing to watch the re-broadcast of an event shown live on MSNBC or CNBC two days later on UniversalHD.

I am done with Charter. They have a monopoly on cable subscribers in St. Louis, so they have absolutely no incentive to or interest in improving their service. I am honestly considering canceling my service regardless of whether I can get a dish or not, which would leave me with no TV service whatsoever. That's how angry about this I am.

/waits for "UMatter2Charter" response that will never come
//LOL @ UMatter2Charter... yeah, right

Hehe. Well I can't fault anyone for CharterRage. But you know, as someone already pointed out, DirectTV won't have full HD coverage (and they've dropped other channels completely, ie Versus), I don't know about DishNet or UVerse. I guess its all relevant, no provider is perfect (yet, ever?) and while I like the Olympics, its not my dealbreaker.

I read an interesting story the other day about PrimeTime Olympic coverage ... like West coast viewers, who are in the SAME time zone as Vancouver, cannot watch the big events live by any means. They have to wait for the same canned prime time wrapped-in-emotional-blanket coverage that everyone gets. This affects the biggest events like skiing and snowboarding. So HD aside, much of the rage can be directed towards NBC and how media is delivered in the first place.

http://sports.yahoo.com/olympics/vancouver/blog/fourth_place_medal/post/NBC-withholding-live-Olympic-events-from-west-co?urn=oly,99683

pitnyelder -

You DO matter to Charter, and we’re here to provide help as well as to listen to feedback, criticism, and ideas and pass them along to appropriate parties.

The article you’ve seen describes Charter coverage as "multiplatform content offering....digital offerings and deep and rich content across multiple digital platforms, including HD, VOD and high-speed Internet.” Our high-speed Internet is the place where customers can see Olympic hockey in HD. The 835 hours of Olympic Games programming is the most ever offered encompassing a host of athletic events. It very much is a multiplatform content offering.

Knowing that the sport you most watch is not in televised in HD, we want to let you know that an important focus for Charter this year is to provide additional HD channels. We are continually researching new technologies that will allow us to expand our HD programming. We will get those HD channels into the market as soon as we can, and I will be certain to pass along your concern and feedback. Hope that you won’t let anything dampen your enjoyment of all there is to see at Winter Games.

how about this question, I posted on the moxi 3012 thread, and it is less active

Is there a way to program the MOXI remote to control the volume of a AV recvr and the on/off for the TV? The installer has mine set up to control the TVs (power and volume) but in one of my rooms I would need the volume to control the stereo and would prefer the on/off to stay with the TV.

how about this question, I posted on the moxi 3012 thread, and it is less active

Is there a way to program the MOXI remote to control the volume of a AV recvr and the on/off for the TV? The installer has mine set up to control the TVs (power and volume) but in one of my rooms I would need the volume to control the stereo and would prefer the on/off to stay with the TV.
Yes you can. Mine was able to even do the power on the TV and the AVR. As for the instructions....don't remember and my Moxi/Mate died and was unable to get another.

how about this question, I posted on the moxi 3012 thread, and it is less active

Is there a way to program the MOXI remote to control the volume of a AV recvr and the on/off for the TV? The installer has mine set up to control the TVs (power and volume) but in one of my rooms I would need the volume to control the stereo and would prefer the on/off to stay with the TV.

Find the remote control you have here: http://charter.com/customers/support.aspx?supportarticleid=1397 The user guide link should be listed under the remote along with instructions on how to program each function.

Anyone else having problems with their MOXI since the software update? Mine has been rebooting at least once a day usually while I am watching recorded content.

Anyone else having problems with their MOXI since the software update? Mine has been rebooting at least once a day usually while I am watching recorded content.

Not I and I haven't heard of anything in the Moxi threads.

I haven't had any problems with the Moxi rebooting since the software update. The only "odd" thing I've experienced is when deleting a recorded program some strange stuff happens, but it does end up completing the delete and all is well.

Does anyone happen to know if the DCH3416 has multiple hot outputs at a time? I have it connected to my AV system via HDMI, but I was looking to add a Slingbox, using component, to the system, connected in parallel. Before I buy the Slingbox, I just wanted to ensure that this was possible and make sure that not only one output can be used at a time (not that I would think that the box has any idea which output is being used). Thanks!

Yes, HDMI and Component are both simultaneously active.

Does anyone happen to know if the DCH3416 has multiple hot outputs at a time? I have it connected to my AV system via HDMI, but I was looking to add a Slingbox, using component, to the system, connected in parallel. Before I buy the Slingbox, I just wanted to ensure that this was possible and make sure that not only one output can be used at a time (not that I would think that the box has any idea which output is being used). Thanks!

Does anyone happen to know if the DCH3416 has multiple hot outputs at a time? I have it connected to my AV system via HDMI, but I was looking to add a Slingbox, using component, to the system, connected in parallel. Before I buy the Slingbox, I just wanted to ensure that this was possible and make sure that not only one output can be used at a time (not that I would think that the box has any idea which output is being used). Thanks!
Be careful...in my experience, most AV units won't necessarily send output to all of the ports. In particular, our Moxi 9022 didn't allow a signal to be used from both the component and DVI ports...as soon as it detected a DVI cable being plugged in, it stopped transmitting to the component port. (I had to chain my capture device in series rather than in parallel.)

If you are going through a receiver, transmitting to multiple ports might be an optional feature, but in my experience it's not necessarily the default.

Be careful...in my experience, most AV units won't necessarily send output to all of the ports. In particular, our Moxi 9022 didn't allow a signal to be used from both the component and DVI ports...as soon as it detected a DVI cable being plugged in, it stopped transmitting to the component port. (I had to chain my capture device in series rather than in parallel.)

If you are going through a receiver, transmitting to multiple ports might be an optional feature, but in my experience it's not necessarily the default.

Not if you set the output to 480i only ... then both will be active I believe.

Not if you set the output to 480i only ... then both will be active I believe.
Good to know, I guess...but would anyone in 2010 really be interested in watching/recording 480i on multiple outputs? :confused:

Good to know, I guess...but would anyone in 2010 really be interested in watching/recording 480i on multiple outputs? :confused:

I think it has less to do with what consumers want, and more to do with an arcane idea of protecting against re-distribution of HD programming.

I think it has less to do with what consumers want, and more to do with an arcane idea of protecting against re-distribution of HD programming.
I thought only the HDMI protocol had that questionable DRM component. For our Moxi 9022, for example, it shut off component output when I plugged in the DVI cable...and DVI > HDMI since it doesn't have any of that DRM built in.

Yes, HDMI and Component are both simultaneously active.

Just to confirm the above, I can get output of both HDMI and Component simultaneously.

Very comfortable.

Umatter2Charter - On 12/17/09 you stated that you were very comfortable that we would see SDV and new HD channels in this first quarter of 2010. Could you provide a status report please? Thanks.

Umatter2Charter - On 12/17/09 you stated that you were very comfortable that we would see SDV and new HD channels in this first quarter of 2010. Could you provide a status report please? Thanks.

an email reply from stevegm last fall said that new HD channels would
be added in mid nov., it did not happen. The latest info I got from
stevegm says late spring or early summer. So I am begining to think
all of these dates are pulled out of the air.

UMatter2Charter:

I saw in a post on the Tivo forums from another Charter customer in a different market who said once Charter implemented SDV in his area, they also flipped the switch on the copy-restrict flag so that features like Tivo To Go would not work. I wonder what the plans are for STL?

I will say it now:

So help me, if you do this in St. Louis, I switch faster than you can say Dish.

Right now, I am generally happy with Charter and my current setup. I am heavily invested in CableCard between my 3 Tivos and 3 Windows Media PCs with Cable Tuners (can't wait for the Ceton tuner) so please don't force me to switch.

I already have my tuning adapters connected (anticipating empty warehouses when you finally turn it on), and blinking amber waiting for you to implement SDV. I am not really looking forward to this, because I know your track record, and it scares me to think that I will start missing recordings when one these silly boxes wig out.

I am also not impressed thus far with what appears to be your new channel lineup when this occurs. CSPAN-3? Are you kidding me? That is the best you can do? How about at least getting VERSUS back in HD?

The sad thing here is that I know I will ultimately be disappointed because you will somehow drop the ball. I don't know why I torture myself...

robroy -

I double checked on this just to make sure I have accurate information before posting. Copy-restrict flags already exist on our system, even without SDV being implemented. Charter does not modify the copy-restrictions, either enabling or disabling the flags. This is implemented on the streams from the networks themselves and we do not modify what we get.

I completely appreciate the hesitation for this to go live in the St. Louis market here but want to assure you that if there are problems we are committed to working through them as efficiently as possible and will always be available for support here in the forums as well as by phone.

As for the "new" channel lineup, details on what is coming has not yet been released. Once SDV goes live this will free up the needed bandwidth to move forward with negotiations for additional channels. This does mean that the additions will not necessarily be instantaneous but please know we will be working towards adding more channels as soon as possible. HD additions is one of our goals for this year and we are working towards that goal.

whats the best cable card to get for tivo thats available from charter? does the two way one provide ppv and vod? is there anything special i need to say when i call to get the best ones?

whats the best cable card to get for tivo thats available from charter? does the two way one provide ppv and vod? is there anything special i need to say when i call to get the best ones?

there are no 'two way' cablecards. On cablecard systems you cannot get PPC VOD nor the channel guide (guide can be obtained from other sources). The only way to get PPV and VOD is to use Charters decoder boxes.

I pretty sure you have to request the HD card or M-card that supports multi stream.

So, as someone else warned about earlier in this thread, the recent price increases gave us some sticker shock via our latest bill, especially with our current "deals" expiring.

So I called the Charter customer care line to find out what our lowest-priced options might be, including lowering our Pipeline speed and possibly eliminating one of the premium channels. The guy on the phone (his name was "Moses") was helpful, but the best he could do was get us down to $149/mo, a $30/mo savings...which isn't nearly enough. He did helpfully point out that we could opt to buy our existing cable modem for $29.99 and save the $5/mo modem rental fee.

When I mentioned that the bundle builder on Charter's website could reproduce the exact same services for $110/mo (and around $100/mo is actually our target price), he said the phone reps couldn't match that deal and that I should try the online chat feature on the bundle builder and see if the online reps could get us set up with that pricing.

So I thanked him and clicked on the Charter.com bundle builder's "Live Chat" feature, and this is the exact transcript of our "conversation" (which I immediately copied from the browser window):

Thank you for choosing Charter Chat Live! A Customer Care representative from General Sales Inquiries will be with you shortly.
You have been connected to DAC JoAnn .

DAC JoAnn : Hello, my name is Joann. Thank you for contacting Charter. How may I help you today?

Me: Hello...I was calling to find out what pricing options are available for me since our most recent bill went up dramatically

Me: Using your bundle builder, I saw I could adjust our services to get the price down to ~110 per month, but I wasn't sure if it was only for new customers or not

DAC JoAnn : To re-bundle for the promotional price and to get the best deal for you're money you will have to contact Customer Care at 1-888-438-2427 to set that up

Me: So the online bundle builder isn't applicable for existing customers?

DAC JoAnn : Only if the bundle Upgrades or adds to what you already have

Me: I see...so at least one new service must be added? What if we eliminate one existing service but also add at least one new service?

DAC JoAnn : The only services I can remove are the channel packages or internet speeds, like HBO/Cinemax, mbps, 10 mbps, Not the phone service or internet service

Me: That's actually what we are looking to do...drop our existing internet speed and remove one band of premium channels. We also want to purchase our existing cable modem for 29.99 instead of paying $5/month.

Me: The internet speed would change from 10Mb/s down to the lowest "Lite" speed

If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window.
Yup...I got unceremoniously DUMPED. :mad:

Unbe-f***ing-lievable. How infuriating.

Between this kind of treatment and the ridiculous pricing games runaround, I'm now in the process of pricing DirecTV and Dish.

So, as someone else warned about earlier in this thread, the recent price increases gave us some sticker shock via our latest bill, especially with our current "deals" expiring.

So I called the Charter customer care line to find out what our lowest-priced options might be, including lowering our Pipeline speed and possibly eliminating one of the premium channels. The guy on the phone (his name was "Moses") was helpful, but the best he could do was get us down to $149/mo, a $30/mo savings...which isn't nearly enough. He did helpfully point out that we could opt to buy our existing cable modem for $29.99 and save the $5/mo modem rental fee.

When I mentioned that the bundle builder on Charter's website could reproduce the exact same services for $110/mo (and around $100/mo is actually our target price), he said the phone reps couldn't match that deal and that I should try the online chat feature on the bundle builder and see if the online reps could get us set up with that pricing.

So I thanked him and clicked on the Charter.com bundle builder's "Live Chat" feature, and this is the exact transcript of our "conversation" (which I immediately copied from the browser window):


Yup...I got unceremoniously DUMPED. :mad:

Unbe-f***ing-lievable. How infuriating.

Between this kind of treatment and the ridiculous pricing games runaround, I'm now in the process of pricing DirecTV and Dish.

I've said it 100 times on this thread.

Call Charter. Ask for the Retention Department (it may still be option 5 in the menus)

They are the ONLY people who can, and will, get things changed. All the other CS and Chat people are merely script readers. The retention people are there for a reason.

If they can't help you, then you bail.

I've said it 100 times on this thread.

Call Charter. Ask for the Retention Department (it may still be option 5 in the menus)

They are the ONLY people who can, and will, get things changed. All the other CS and Chat people are merely script readers. The retention people are there for a reason.

If they can't help you, then you bail.

Agreed. I just did this after a similar price increase. I ended up with the exact same service & paying slightly less than I was paying prior to the increase. They just need to know that you are ready to switch to another provider if you can't work out agreeable pricing.

I have to agree with the previous 2 posts, while also apologizing for the reps behavior. If you would prefer we can take a look at the services here too. PM me with your Name/Phone# and we'll get you taken care of.

I got an email from charter saying that my cable modem is old and I should replace it to get the best internet experience, a docsis 3.0 modem. The email has a link to go to. Is this a legit email or scam?

I've noticed Charter trucks in my neighborhood (Shrewsbury, MO) doing what it appears to be line work almost everday for the last week or two. Anyone have any clues as to what might be going on? Maybe prep work for SDV?

I got an email from charter saying that my cable modem is old and I should replace it to get the best internet experience, a docsis 3.0 modem. The email has a link to go to. Is this a legit email or scam?

This is legit. Go to http://www.charter.com/freefast for more info. :)

This is legit. Go to http://www.charter.com/freefast for more info. :)

My 5 Meg is not 8 Meg by any means. It's that "speedburst" marketing ploy. Give me real, fulltime 8 Meg service if that's what you're going to advertise. I've had a Docsis3 modem for some time.

Hi Umatter2Charter! Thanks for joining us here on the St. Louis Charter forum. It's very nice to see someone representing the company on here trying to help your customers out. So belated welcome. ;-)

I'm hoping you can provide me with some information regarding the retail versions of the Moxi boxes and their mates. I have been so out of the loop I missed that Moxi was even available to the general public now, and it looks like they have some pretty slick boxes for consumers to buy.

Here is the particular box I was looking at: http://www.moxi.com/us/moxi_three_room_bundle.html.

Can you please tell me if you guys support these 3-tuner retail boxes? I know the rented version many of us have are 2-tuner, so I was wondering if it's possible for us to have 3 now. Also, do the mates work with Charter? One of the more appealing things to me about AT&T U-Verse was the fact you could watch what was on your main DVR from any other box in the house. If I could have 3 total boxes with our recorded shows that would be wonderful.

I noticed this disclaimer on that page I linked:
Some cable companies use a technology called Switched Digital Video to transmit TV stations. If your cable provider uses Switched Digital Video, you will need to use an SDV adapter. Some cable providers only support two tuners with their SDV adapters. Please contact your cable provider to find out if you live in an SDV area and how many tuners their adapter supports.

I have noticed you guys talking quite a bit about SDV around here lately, and I have to admit to being VERY out of the loop lately with the technology around me. Can you explain to me if there would be a problem between what you guys are doing and using this particular Moxi box?

Also, can I still enjoy everything I have currently on this new box, such as On Demand and PPV? Any particular things I should know about with regards to compatibility?

Thanks for all the help you can give.

My 5 Meg is not 8 Meg by any means. It's that "speedburst" marketing ploy. Give me real, fulltime 8 Meg service if that's what you're going to advertise. I've had a Docsis3 modem for some time.

The upgrade in speeds were as of Monday, this just happened. The new provisioning is in fact for 8/1 service before and/or without PowerBoost. Have you rebooted your modem since Monday? If not, please do. If you're still not getting your speeds then PM me with your Name, Address, Phone# and I will look in to it for you. Also, on the 8/1 package a Docsis 3 modem is not needed or required, this is only needed on the higher tiers.

The upgrade in speeds were as of Monday, this just happened. The new provisioning is in fact for 8/1 service before and/or without PowerBoost. Have you rebooted your modem since Monday? If not, please do. If you're still not getting your speeds then PM me with your Name, Address, Phone# and I will look in to it for you. Also, on the 8/1 package a Docsis 3 modem is not needed or required, this is only needed on the higher tiers.

Funny you'd think a company would let it's customers know these things.

Funny you'd think a company would let it's customers know these things.

And we are. There is the webpage I pointed you to, commercials have been released, mailers sent out, news releases.....the info was released on March 1st when we did the upgrade.