Ok, for the past two weeks my recordings of Mad Men have been stuttering and breaking up.

Last week I thought maybe my external was causing a problem, so I unplugged it.

This week -- same issue, no external hooked up.

Only happens on Mad Men (AMC), everything else is recording fine. Watching AMC live I see no issues.

Anyone else seeing this?

ps - Moxi 3012

Same problem, I too assumed it was a problem with my moxi but 2 weeks in a row and it wasn't really watchable. Charter doesn't have AMC HD content ondemand either so I had to download the last episode myself so i could enjoy it in HD

Good to know its not just me. Strange that its only this show.

Thank god for "alternate" methods of obtaining media :-)

Very strange indeed. Glad you were able to enjoy the show though. :) We're actually looking in to this. We've been getting the same reports through other sites as well.

I've had the same issue the last 2 recordings of MadMen on AMCHD in Shrewsbury, MO. I don't really watch anything else on AMC so I can't say if it's just this show or the whole channel.

I had the same problem in Oakville with Rubicon on AMCHD the last
two weeks, Sunday nights I think. The last episode was so bad I could not watch it, so I recorded it the next evening and it was OK.

Very sorry to all for the problems with AMC the last couple weeks. Our headend manager said that there was indeed a problem with the feed due to a couple changes to the transmitting and receiving equipment between AMC and us. These problems have been resolved and everything should be working correctly this weekend. We will be monitoring on our end, but please let us know if you see the same problems. --Josh

Thanks for checking it out for us. My GF wasn't too happy on Sunday nights :-)

My recording this past Sunday of MadMen was perfect. Thanks for getting this fixed.


Very sorry to all for the problems with AMC the last couple weeks. Our headend manager said that there was indeed a problem with the feed due to a couple changes to the transmitting and receiving equipment between AMC and us. These problems have been resolved and everything should be working correctly this weekend. We will be monitoring on our end, but please let us know if you see the same problems. --Josh

My recording this past Sunday of MadMen was perfect. Thanks for getting this fixed.

Same here my GF was happy :)

I have a Moto DCT6200 HD box that is not loading the programming guide. I tried resetting it, but no luck.

I have 2 other boxes in the house that are working fine. Is there something else that I can try or should I go to the Charter office & swap out the box?

I have a DCH3416 that was working fine until last week when I noticed it was rebooting. Now it will not allow me to set a series recording for all programs. I can set some programs to record as a series but others, that I had been recording daily, I have to set to record for each day manually. Is this the DVR or did something change in the guide?
I rebooted it today but it did not help.

I have a DCH3416 that was working fine until last week when I noticed it was rebooting. Now it will not allow me to set a series recording for all programs. I can set some programs to record as a series but others, that I had been recording daily, I have to set to record for each day manually. Is this the DVR or did something change in the guide?
I rebooted it today but it did not help.

Actually I've had a similar problem.

I've had TV shows that were set up for series recording and were working fine. Recently, those series stopped recording. I thought nothing of it the first time, and just setup those series for recording again. After a week, it stopped recording again! Now, I have to set the recording manually once a week, because come Monday, those series will not record.

What's weird too is that the series after a week show the little record cancel logo. So its almost as if something is going in and weekly cancelling some of my shows for recording.

I have the Moxi 3012 DVR, and am having a strange issue with video freezing on certain channels. Specifically, just during the last two days, channel 782 (Fox) and channel 785 (KSDK) both will freeze when I tune to them, but only the video will freeze. The audio continues uninterrupted. All other channels appear to work fine, its just these two that are the problem. Both times this occurred, I rebooted the Moxi box and everything was fine.

I just purchased a new TV (Samsung LED) a week ago, but I cant imagine that is the issue since it only does it on certain channels, and rebooting the box seems to fix the problem.

Any one have any ideas? UMatter2Charter?

I have the Moxi 3012 DVR, and am having a strange issue with video freezing on certain channels. Specifically, just during the last two days, channel 782 (Fox) and channel 785 (KSDK) both will freeze when I tune to them, but only the video will freeze. The audio continues uninterrupted. All other channels appear to work fine, its just these two that are the problem. Both times this occurred, I rebooted the Moxi box and everything was fine.

I just purchased a new TV (Samsung LED) a week ago, but I cant imagine that is the issue since it only does it on certain channels, and rebooting the box seems to fix the problem.

Any one have any ideas? UMatter2Charter?

I too have seen this lately on FOX on my 3012 and my non-DVR Moto box. I don't watch KSDK enough to know if it was happening there. Haven't seen it happen since Sunday though .....

Both were the HD feed (782) so I don't know about the SD channel, I couldn't be bothered to check :D

The SD channels were working fine (I did check as i was trying to watch the Rams).

The SD channels were working fine (I did check as i was trying to watch the Rams).

I just decided to take a nap :)

uh-oh ... Just got my letter which seems to foretell the arrival of SDV in north county. :eek: Does this thing require a truck roll or can I drop by the local office and pick one up?

Looks like I better start paying attention to the various SDV threads for the inevitable problems .....:(

Steve

Both my phone and internet have been down since this morning...south county 63128. Called twice.....all the CSR keeps saying is 2 hours. Charter... Help!

UM2C-

You around?

One of my boxes is not loading programming guide info again. The same thing happened a couple of weeks ago. I scheduled a service call but got a call from Charter a day before the scheduled service that the problem was an area problem that they took care of. Now it's down again, so I am assuming it's the same issue.

Let me know if you might be able to check in on this if I PM you my account info.

Thank you!

We can definitely take a look. Please PM the following:

Name:
Phone Number on Account:
Address:

uh-oh ... Just got my letter which seems to foretell the arrival of SDV in north county. :eek: Does this thing require a truck roll or can I drop by the local office and pick one up?


I just got the letter on Monday and have Charter coming tomorrow to add the adapters for my two Tivo HD's. It's supposed to be active sometime in October for the Webster area.

We can definitely take a look. Please PM the following:

Name:
Phone Number on Account:
Address:

Just PM'ed you. I really appreciate it.

I just got the letter on Monday and have Charter coming tomorrow to add the adapters for my two Tivo HD's. It's supposed to be active sometime in October for the Webster area.

Hmm I'm in Webster and have received no letter. Do they only mail ppl with non-Charter boxes?

I got the letter last week and traded my cable card for a box on Tuesday.
Lady at Charter's service center said 4 tuner DVR's are coming soon.

I got the letter last week and traded my cable card for a box on Tuesday.
Lady at Charter's service center said 4 tuner DVR's are coming soon.

Probably the same lady who gave my friend a Moxi 3012 at the office and told him it would just work. I had to tell him no, someone had to come out and provision the darn thing.

I'll believe it when its sitting in my living room :)

Hmm I'm in Webster and have received no letter. Do they only mail ppl with non-Charter boxes?

I'm assuming it went to all of the Charter customers in the area. The letter was geared more towards people with boxes I believe.

Hmm I'm in Webster and have received no letter. Do they only mail ppl with non-Charter boxes?

I think the Charter boxes have the SDV functionality built in. At least recent ones. I believe it's CableCard users -- mostly TiVo users -- who need the tuning adaptors.

The installer just left after installing the SDV tuning adapter for my Series 3 TiVo. No idea why I couldn't just pick it up at an office, as he just plugged it in and left–no activation or configuration of any kind.

As reported elsewhere, the tech insisted on installing a splitter and then feeding my TiVo and the SDV adapter from that splitter. Since it seems unnecessary (the SDV adapter has an RF out to feed the TiVo) and contrary to TiVo's and Motorola's instructions I pulled the splitter and wired everything properly as soon as he left with no apparent ill effects.

Currently the adapter just seems to flash a yellow light. Presumably this will change when SDV goes live in a few weeks, however.

Heh two answers saying opposite things. I have 2 Charter boxes so I guess I wont sweat it.

What is SDV? What are the benefits/drawbacks? And how do you know if your area has SDV already?

What is SDV? What are the benefits/drawbacks? And how do you know if your area has SDV already?

http://en.wikipedia.org/wiki/Switched_video

So basically my QAM tuner will no longer work when this hits my area. Will Charter give me an adapter so I can continue to use my QAM tuner?

UM2C-

You around?

One of my boxes is not loading programming guide info again. The same thing happened a couple of weeks ago. I scheduled a service call but got a call from Charter a day before the scheduled service that the problem was an area problem that they took care of. Now it's down again, so I am assuming it's the same issue.

Let me know if you might be able to check in on this if I PM you my account info.

Thank you!

That call from Charter is a joke. It's an automated call that, at least in my experience, goes out every time a call is scheduled. It took 3 truck rolls to fix an Internet problem recently, each time I got that call repeatedly telling me it was an area problem that they fixed. Well, no it wasn't; the problem was in my basement where Internet service was installed incorrectly a year ago.

Last Saturday, I was supposed to have a tech install tuning adapters for SDV. Got the call again; thought it was odd given nothing was wrong with my service. Joke on me this time: they sent a repair tech who walked in the door and asked me what my problem was. He knew nothing about SDV. Charter skedded it as service call instead of an install -- despite my calling the number listed in the SDV notification letter.
Gotta love Charter.

Any word on when ESPNUHD is coming to the St. Louis area, since it's rolling out in SoCal 9/30?

Just because it is available in one part of the company does not mean it will be in another.

So basically my QAM tuner will no longer work when this hits my area. Will Charter give me an adapter so I can continue to use my QAM tuner?

We're currently only providing tuning adapters to cable card customers.

Any word on when ESPNUHD is coming to the St. Louis area, since it's rolling out in SoCal 9/30?


Per our marketing director, we do not have the bandwidth capacity to add this until we have completed the SDV updates here in the STL market. We realize the importance of having HD more channels and we hope we will be able to add it in 2011.

So basically my QAM tuner will no longer work when this hits my area. Will Charter give me an adapter so I can continue to use my QAM tuner?

It will still work. Switched video is not used on local channels because they are the most watched.

It will still work. Switched video is not used on local channels because they are the most watched.

This would be awesome. Can anyone else confirm this?

I too have seen this lately on FOX on my 3012 and my non-DVR Moto box. I don't watch KSDK enough to know if it was happening there. Haven't seen it happen since Sunday though .....

Both were the HD feed (782) so I don't know about the SD channel, I couldn't be bothered to check :D
I'm having the sameissue with 782 and 785. happened again just now. And like you if I hard reboot it handles it but it seems like it's not going to go away on its own. CharterUMatter can you look into this?

I'm having the sameissue with 782 and 785. happened again just now. And like you if I hard reboot it handles it but it seems like it's not going to go away on its own. CharterUMatter can you look into this?

I am sorry to hear about the trouble you have been having. If you could PM me the address and phone number associated with your account I can take a look and see if there are any known issues associated with those channels. If not we can see about getting them fixed for you.

Thank you,

Jeremy

My SDV adaptor is being installed on Saturday, but I have a few questions...

Does it need to be plugged in? I'm going to guess it does. Does it have a regular plug or a big fat wall wart? I'm actually completely out of open plugs under my entertainment center and this is going to be an annoying issue.

I only need this for devices with cable cards? So my TiVo HD with cable card needs the SDV adaptor, but my old Series 2 TiVo hooked does not? Even if it doesn't have a cable box attached to it?

My SDV adaptor is being installed on Saturday, but I have a few questions...

Mine is as well. After placing the call to the number indicated in the letter I received from Charter, the agent first had to find out from her supervisor what a tuning adapter was and what letter I was talking about.

She came back "informed" and told me I needed to replace my cable cards. Back on-hold when I said that was incorrect. A few more minutes and she's back telling me her supervisor said to come by an office location and they will give me what I need. When I pointed out the letter indicated installation was necessary she hung up on me!

Redialing and 10 minutes later after asking for a supervisor (who also had very little knowledge of a tuning adapter) I'm scheduled for a truck roll on Saturday. Can't wait to see how this goes.

After a couple recent excellent experiences of great customer service from Charter, this one fell flat. I have names if anyone at Charter would like to follow up.

Mine is as well. After placing the call to the number indicated in the letter I received from Charter, the agent first had to find out from her supervisor what a tuning adapter was and what letter I was talking about.

She came back "informed" and told me I needed to replace my cable cards. Back on-hold when I said that was incorrect. A few more minutes and she's back telling me her supervisor said to come by an office location and they will give me what I need. When I pointed out the letter indicated installation was necessary she hung up on me!

Redialing and 10 minutes later after asking for a supervisor (who also had very little knowledge of a tuning adapter) I'm scheduled for a truck roll on Saturday. Can't wait to see how this goes.

After a couple recent excellent experiences of great customer service from Charter, this one fell flat. I have names if anyone at Charter would like to follow up.

I am very sorry to hear about the experience that you had! :(

I can certainly make sure that this is taken care of for you. Can you PM the address and phone number on your account so i can reach out to the local techs and make sure everything is in order for your tech visit.

Thank you,

Jeremy

Mine is as well. After placing the call to the number indicated in the letter I received from Charter, the agent first had to find out from her supervisor what a tuning adapter was and what letter I was talking about.

She came back "informed" and told me I needed to replace my cable cards. Back on-hold when I said that was incorrect. A few more minutes and she's back telling me her supervisor said to come by an office location and they will give me what I need. When I pointed out the letter indicated installation was necessary she hung up on me!

Redialing and 10 minutes later after asking for a supervisor (who also had very little knowledge of a tuning adapter) I'm scheduled for a truck roll on Saturday. Can't wait to see how this goes.

After a couple recent excellent experiences of great customer service from Charter, this one fell flat. I have names if anyone at Charter would like to follow up.

I am very sorry to hear about the experience that you had! :(

I can certainly make sure that this is taken care of for you. Can you PM the address and phone number on your account so i can reach out to the local techs and make sure everything is in order for your tech visit.

Thank you,

Jeremy
Yeah...honestly, after several very disappointing "sessions" with the regular call center as well as Charter's atrocious online chat support, I'm now of the opinion that the only way to really ensure you get adequate service from Charter is to skip the middle men and contact the superior Umatter2Charter team directly.

They're 3 for 3 with me...and have significantly exceeded my expectations each time. And I'm no pushover. But I went from incensed and about to invest in a dish to a very satisfied Charter customer. I know I may sound like a paid shill, but I'm not. I just think someone there at Charter has figured out how to do it right, and they're taking advantage of new media channels to do it.

My advice: if you need service, support, or pricing, don't even consider wasting your time with the other support branches...contact Umatter2Charter first. *shrug*

Yeah...honestly, after several very disappointing "sessions" with the regular call center as well as Charter's atrocious online chat support, I'm now of the opinion that the only way to really ensure you get adequate service from Charter is to skip the middle men and contact the superior Umatter2Charter team directly.

My advice: if you need service, support, or pricing, don't even consider wasting your time with the other support branches...contact Umatter2Charter first. *shrug*

Yeah, I don't know what I was thinking. My experience with UMatter was the "excellent customer service experience" I mentioned in my mini rant.

I'll be sure to post the outcome.

I am very sorry to hear about the experience that you had! :(

I can certainly make sure that this is taken care of for you. Can you PM the address and phone number on your account so i can reach out to the local techs and make sure everything is in order for your tech visit.

Thank you,

Jeremy

I received the expected appointment confirmation call yesterday afternoon around 4pm advising me I'd receive a call today letting me know when the tech is expected to arrive.

Umatter has messaged the local office to make sure thing run smoothly today. (I'm 3 for 3 with Umatter regarding customer satisfaction. Thanks Jeremy!)

My two hour installation window has just opened. Waiting patiently.

UPDATE: We're all good. The tech arrived a little after 10am with the tuning adapter. No splitter with this install --- just in and out of the adapter. Called in for a "hit" and the yellow light is blinking. We'll see what happens after the 14th when they flip the switch.

Steve

I received the expected appointment confirmation call yesterday afternoon around 4pm advising me I'd receive a call today letting me know when the tech is expected to arrive.

Umatter has messaged the local office to make sure thing run smoothly today. (I'm 3 for 3 with Umatter regarding customer satisfaction. Thanks Jeremy!)

My two hour installation window has just opened. Waiting patiently.

UPDATE: We're all good. The tech arrived a little after 10am with the tuning adapter. No splitter with this install --- just in and out of the adapter. Called in for a "hit" and the yellow light is blinking. We'll see what happens after the 14th when they flip the switch.

Steve

Glad to hear that everything went smoothly. Let me know if there is anything else that you need help with and if it is account sensitive PM me and I can look into whatever questions or concerns you have.

Thank you,

Jeremy

Anyone else notice these new FSMW channels? On my box they are channels 160-162. Seems they offer "alternative views" of Cardinals and Blues home games ... like center ice, behind home plate, panoramic .. could be interesting I guess, although I don't think they are in HD. Guess I'll find out tonight. Right now they are running informercials.

GO BLUES!

http://128.252.157.246/random/fsmw.png

So I've been flipping back and forth to these other channels ... seems they are just single camera feeds from various cameras around the rink. Same commentary but no cuts, replays, stats etc. Can't decide if its cool or not ... if my Moxi would do PiP it might be.

Watching Mizzou on channel 3 sucked. I would think a "cable company" could have
found a spare HD slot for the game.

So basically my QAM tuner will no longer work when this hits my area. Will Charter give me an adapter so I can continue to use my QAM tuner?

They cant put the local channels on sdv. And they have carry all local hd channels even on basic cable. its a federal law. all the non local channels might not work when sdv starts

I just got the 2 tuning adapters put on my tivo hds. sdv start here 10-15-10.
I hope they use the extra bandwidth for more hd channels and not the internet.

I hope they add some 3D channels

They cant put the local channels on sdv. And they have carry all local hd channels even on basic cable. its a federal law. all the non local channels might not work when sdv starts

I just got the 2 tuning adapters put on my tivo hds. sdv start here 10-15-10.
I hope they use the extra bandwidth for more hd channels and not the internet.

I hope they add some 3D channels

One thing at a time! We definitely need a broader HD lineup before they start fooling around with 3D ... which is still a very limited userbase. If they start adding that before adding HD channels we are missing (or already lost, like Versus) I will be pissed.

Been out of the loop here for a while as not having problems. Have one of the early Moxi DVRs from when Charter first introduced them in St. Louis. Seems to have finally bitten the dust after a brief power outage today. No power, no lights on the the box, cannot reset...nothing. I presume we will need a replacement. Does Charter still offer the Moxi DVR? We're really at home with the interface. My wife will be talking to Charter tomorrow and I want to know what the options are if there are any.

Thanks,

Jim

Been out of the loop here for a while as not having problems. Have one of the early Moxi DVRs from when Charter first introduced them in St. Louis. Seems to have finally bitten the dust after a brief power outage today. No power, no lights on the the box, cannot reset...nothing. I presume we will need a replacement. Does Charter still offer the Moxi DVR? We're really at home with the interface. My wife will be talking to Charter tomorrow and I want to know what the options are if there are any.

Thanks,

Jim

Yep, a new model too, the 3012. It's sparkly black and shiny :)

Thanks for the quick reply. One more question. Is this user replaceable or does a tech need to come out and set it up?

Thanks, Jim

Thanks for the quick reply. One more question. Is this user replaceable or does a tech need to come out and set it up?

Thanks, Jim

Tech has to come out. They still need to be provisioned like the old ones.

Did the Moxi software on the 3012 get updated this week? The resolution of the interface seems to have changed and it seems more responsive.

Sorry, but one more question. Is the Moxi HD DVR the only option or will the Charter rep try to steer us to another product?

Thanks again. Jim

Sorry, but one more question. Is the Moxi HD DVR the only option or will the Charter rep try to steer us to another product?

Thanks again. Jim

Why would you want the same moxi box? the new dvrs have bigger hard drives.

you should get a 1 tb tivo premiere and a 1 tb dvr expander giving you 2000 gigs
also a new tivo bluetooth slide remote. Thats what i would do:)

Sorry, but one more question. Is the Moxi HD DVR the only option or will the Charter rep try to steer us to another product?

Thanks again. Jim

I believe that the more common HD DVR box is the Motorola DCX3400. That is what I got when I had to replace my Moxi & have been happy with it.

Thanks for all of the info. Charter comes out tomorrow.

Jim

I agree that a software update must have occurred. The graphics on the interface seem larger, and the responsiveness to the remote control is definitely improved. What took so long?


Did the Moxi software on the 3012 get updated this week? The resolution of the interface seems to have changed and it seems more responsive.

Thanks for all of the info. Charter comes out tomorrow.

Jim


Jim-

What did you end up with?

Umatter,
Is SDV still a go in the 63129 area tomorrow.
If so, when will we be seeing more HD channels?
I like Charter's internet speed and my HD reception in outstanding.
I would like more HD, perhaps versus, FX, speed, NHL, Big 10, etc.
I hate watching analog or SDTV.

U-VERSE is banging on my door with 130 hd channels and NFL network.
I would like to have some meaningful input from Charter as to concrete future
plans before I do something drastic like changing providers.

U-VERSE is banging on my door with 130 hd channels and NFL network.


130? heh, they must be counting their premium and VOD channels as well. No way do they have 130HD channels in the normal lineup.

In all fairness, that's how Charter counts their HD channels as well.

Umatter,
Is SDV still a go in the 63129 area tomorrow.
If so, when will we be seeing more HD channels?
I like Charter's internet speed and my HD reception in outstanding.
I would like more HD, perhaps versus, FX, speed, NHL, Big 10, etc.
I hate watching analog or SDTV.

U-VERSE is banging on my door with 130 hd channels and NFL network.
I would like to have some meaningful input from Charter as to concrete future
plans before I do something drastic like changing providers.

Uverse always knocking on my door, seriously think they have dropped by 3 times in the last year. And it must work, as I randomly see AT&T trucks at my neighbors for extended periods of time so I assume its a uverse install.

I would agree that I think the 130 number is inflated quite a bit, but doesn't change the fact that they do offer more in HD than Charter. They need to hurry the hell up, especially considering some providers are now trying to compete for 3D content like HD is yesterdays technology and nobody cares about it anymore. In truth though I have no desire to wear glasses while I watch TV so I'll stick with that plan ol HD for now.

Uverse always knocking on my door, seriously think they have dropped by 3 times in the last year. And it must work, as I randomly see AT&T trucks at my neighbors for extended periods of time so I assume its a uverse install.

I would agree that I think the 130 number is inflated quite a bit, but doesn't change the fact that they do offer more in HD than Charter. They need to hurry the hell up, especially considering some providers are now trying to compete for 3D content like HD is yesterdays technology and nobody cares about it anymore. In truth though I have no desire to wear glasses while I watch TV so I'll stick with that plan ol HD for now.

Yea they are all over our neighborhood, in fact I think Webster was one of the first markets they entered here. But I have several friends who went to UVerse and say the HD compression can be horrible, especially if you are saturating your internet at the same time. And I've priced it out over the phone, it would be MORE expensive than what I pay Charter for the same channels (relatively) and slower internet.

Every provider has its pluses and minuses.

I know, old and never ending argument :) I say, if you're unhappy with Charter -- switch. You can always come back. Or Never. Personally I think all the content delivery companies better start rethinking their methods and plans, as the ALA Carte train is a'comin through alternative means ... I mean in many ways it is already here ... both legally and not so.

I've really taken a hard look at what channel I have in HD on Charter, what channels I DVR, and what channels other providers have (like UVerse etc) that I DONT have in HD ... and came to the conclusion that besides Versus, FX, and maybe CartoonNetworkHD, I'm pretty covered.

In all honesty, if the GF didn't need to channel surf when bored, I'd not have any TV package at all, just internet. But that's just me. I'm tired of waiting for companies to deliver what I can already find on my own for less money. But she pays 1/2 the bill so my cost is still relatively low, hehe.

Yeah it seems like I have felt like I am missing just 2 or 3 HD channels for awhile now. FX is def at the top of my list though as the HD Ondemand does not make up for the lack of the channel being in HD. Ondemand is not reliable enough to count on it when I want to watch a show. Just recently had to download an episode of something or another because the ondemand never updated with an HD version.

Yeah it seems like I have felt like I am missing just 2 or 3 HD channels for awhile now. FX is def at the top of my list though as the HD Ondemand does not make up for the lack of the channel being in HD. Ondemand is not reliable enough to count on it when I want to watch a show. Just recently had to download an episode of something or another because the ondemand never updated with an HD version.

I never was a subscriber to Premium channels, so I can't comment on their added value. I always thought they were overpriced, given they repeat the same content over and over all month. Even when I had the "free" HBO package for 6 months, I only watched the HD one, cause well, the SD feeds were crappy looking. So it seemed to me like paying for 11 channels and only using one. Not really Chaters fault :)

http://www.engadget.com/2010/10/14/the-fcc-changes-the-cablecard-rules-but-not-dramatically/

The long awaited rule changes pertaining to CableCARDs that was originally proposed in the FCC's Broadband Plan finally got some resolve today, we have to say we're not convinced things will get that much better. While the FCC failed to kill Tuning Adapters or make the CableLabs certification process any less painful, it did make some changes, which include:

* CableCARD fees have to be the same for everyone, no matter which package you have.
* If your cable company allows any self installs, they must allow CableCARD self-installs.
* Cable companies must support SDV for CableCARD users -- this was implied before, now it is black and white.
* By default, all new deployments must be M-Cards (unless you actually request a S-Card).
* Cable companies can include an IP interface in set-top-boxes leui of a 1394 port.
* One way HD boxes without CableCARDs are no longer forbidden and they don't require IP interfaces.

Glad to hear that everything went smoothly. Let me know if there is anything else that you need help with and if it is account sensitive PM me and I can look into whatever questions or concerns you have.

Thank you,

Jeremy

Uh-Oh ... It's now 10/15 and the tuning adapter is still flashing yellow. Problem or is Charter just behind in flipping the switch in our area?

Uh-Oh ... It's now 10/15 and the tuning adapter is still flashing yellow. Problem or is Charter just behind in flipping the switch in our area?

Mine is still blinking away to. I hope it works. You missing any channels?
If it was set up wrong it would still be blinking. sure would like to see this thing work on my tivos

I didnt think it would start on the 15 because other had it delayed on them by 15 days.

Sorry if this posted somewhere already, but I was wondering if someone could share what the current Charter HD lineup is in St. Louis. I have Directv right now (which I love) but the bundle deals that Charter is offering may be too good to pass up. Thanks in advance, and if a current list is posted somewhere already I apologize, maybe you could share where it is.

Sorry if this posted somewhere already, but I was wondering if someone could share what the current Charter HD lineup is in St. Louis. I have Directv right now (which I love) but the bundle deals that Charter is offering may be too good to pass up. Thanks in advance, and if a current list is posted somewhere already I apologize, maybe you could share where it is.

Message #1 in this thread would be a good place to start. That listing appears to be current.

Steve

Mine is still blinking away to. I hope it works. You missing any channels?
If it was set up wrong it would still be blinking. sure would like to see this thing work on my tivos

I didnt think it would start on the 15 because other had it delayed on them by 15 days.

Haven't noticed anything missing yet. I'm hoping there was a delay. Sure hope Umatter chimes in here soon with a status verification.

Message #1 in this thread would be a good place to start. That listing appears to be current.

Steve

Actually it appears to be missing the last batch Charter added, comedy central and a couple others

Actually it appears to be missing the last batch Charter added, comedy central and a couple others

You are correct. Looks like:
753 HMCHD
754 LIFEHD
755 BRAVOHD
756 CCHD
757 DISNHD
758 FNCHD

So, that would give us this as the lineup

Charter St.Louis HD Lineup
753 HMCHD
754 LIFEHD
755 BRAVOHD
756 CCHD
757 DISNHD
758 FNCHD
759 Universal HD
760 Food HD
761 HGTV HD
762 AMC HD
763 CNN HD
764 The Learning Channel HD
765 Animal Planet HD
766 The Science Channel HD
767 Smithsonian HD
768 National Geographic HD
769 MLB Network HD
770 HDNet
771 HDNet Movies
772 Golf HD
773 ESPN-HD
774 ESPN2-HD
775 Discovery HD Theater
776 Discovery HD
777 HBO HDTV-East
778 Showtime HDTV-East
779 Cinemax HDTV-East
780 KDNL-DT ABC
781 KPLR-DT CW
782 KTVI-DT FOX
784 KMOV-DT CBS
785 KSDK-DT NBC
786 USA Network HD
787 Sci-Fi HD
789 KETC-DT PBS
790 Starz HDTV-East
791 HD-PPV
792 FSNMW-HD
793 The Movie Channel HDTV-East
794 The Weather Channel HD
795 A&E HD
796 History Channel HD
797 TNT HD
798 TBS HD
799 PALLADIA

Still blinking in STL city 63118. All channels available this morning.

Haven't noticed anything missing yet. I'm hoping there was a delay. Sure hope Umatter chimes in here soon with a status verification.

I would like to see it working. just to know it working. I heard some channels become copy protected when sdv starts. so they can be download to a computer or another tivo. I hope that dont happen.

BTW we have free NHL Center Ice preview until October 24th

In all honesty, if the GF didn't need to channel surf when bored, I'd not have any TV package at all, just internet. But that's just me. I'm tired of waiting for companies to deliver what I can already find on my own for less money. But she pays 1/2 the bill so my cost is still relatively low, hehe.

We had to get to get rid of Direct because of tree growth. We decided to see how long we could go before we caved-in and went back to Charter.

That was almost three years ago. OTA with a TivoHD. From a legal point of view, you could get so much from iTunes. That might seem like a pain in the butt at first, but when add up a season pass for a couple of shows versus a monthly bill...you still come out way ahead.

What did it in for me was the Cardinals and the Blues. When I first started messing with OTA, they were still on 11 and you could see 2-3 games a week there, plus MLB had local market rights on nationally televised games. Then it was down to once a week on ksdk and now no games on OTA except a few FOX saturday games...plus no there is no Blues games anymore...

What is frustrating is that there is no legal option for me to watch Cardinals games via computer or smartphone, in-market. I can't understand why really. I would pay for it legally, instead I went to pirated websites.

It seems with the digital technology, going to internet-based delivery would be a no-brainer.

Anyways, we are moving next week and Charter will provide our tv and internet. The reps have been nice.

But the frustrating thing is that because the people there now have Charter and have not called with a disconnection date, I am not allowed to make an installation appointment. So I keep waiting and I know now that I am not going to get a saturday appointment, let alone an appointment next weekend. So know I am going to more than likely wait a month for that date. They had better hope that Directv doesn't get ahold of me. Or I put in OTA equipment and say "ah forget pay tv..."

I don't have the local channels in HD anymore. I have extended basic and receive the local channels via the QAM tuner. Neither of my two LCD HDTV's can receive them. I "chatted" with a Charter rep last night online and he stated that they don't provide that anymore. Then he said they were working on it. :confused:

I don't have the local channels in HD anymore. I have extended basic and receive the local channels via the QAM tuner. Neither of my two LCD HDTV's can receive them. I "chatted" with a Charter rep last night online and he stated that they don't provide that anymore. Then he said they were working on it. :confused:

I am sorry to hear you are not getting those local HD channels anymore. Try rescanning if you have not done so and if you are still not able to view them please PM the address and phone number associated with your account and I can take a look for you.

Thank you,

Jeremy

I don't have the local channels in HD anymore. I have extended basic and receive the local channels via the QAM tuner. Neither of my two LCD HDTV's can receive them. I "chatted" with a Charter rep last night online and he stated that they don't provide that anymore. Then he said they were working on it. :confused:
You may also want to check signal strength to your TVs. My daughter was not getting these channels on her bedroom TV either but it was because I had things wired so her signal was coming off of about three splitters. I rewired so her signal now is on the same branch as my entertainment center (with a signal amplifier) and she now gets all the channels flawlessly.

Umatter,
Is SDV still a go in the 63129 area tomorrow.
If so, when will we be seeing more HD channels?
I like Charter's internet speed and my HD reception in outstanding.
I would like more HD, perhaps versus, FX, speed, NHL, Big 10, etc.
I hate watching analog or SDTV.

U-VERSE is banging on my door with 130 hd channels and NFL network.
I would like to have some meaningful input from Charter as to concrete future
plans before I do something drastic like changing providers.

Umatter2charter,
I asked this eleven days and did not get a reply.

11 days ago, you had an appointment for him to reply between 12 and 4. Apparently you weren't at your computer.

Umatter2charter,
I asked this eleven days and did not get a reply.

Don,

I'm sorry this was missed. I do not have any updates on SDV at this time. I will contact the headend to see if I can find out about the holdup though. As far any additional channels, I will put in the requests for you, however we do not have a set time line for new launches right now. While SDV is launching in your area, it has not launched across the entire market footprint. I'll reply back again when I have more information.

Thanks

anyone having any sound issues tonight? I appear to be having trouble with the dolby digital feed. Everything sounds very muted and i'm not getting sound to all of my speakers. I've checked all of my connections but Charter having issues was a last ditch effort for trouble shooting.

Don,

I'm sorry this was missed. I do not have any updates on SDV at this time. I will contact the headend to see if I can find out about the holdup though. As far any additional channels, I will put in the requests for you, however we do not have a set time line for new launches right now. While SDV is launching in your area, it has not launched across the entire market footprint. I'll reply back again when I have more information.

Thanks

Unfortunately the launch has been delayed, no new date has been given.

Will the local hd channels still work on qam when sdv starts?

Will the local hd channels still work on qam when sdv starts?

Yes, at this time local HD channels will continue to work on QAM after SDV starts.

I'm thinking of getting HSI from Charter. I would be getting service from the Overland station, and what I would like to know from customers from this area is how stable are the internet speeds during "Prime Time". I currently have DSL through AT&T and during the evenings my speeds drop like a rock, and it's not just in the St. Louis area, but in other cities as well. The only reason I still have them is I only pay 19.95 a month for the Elite (6 Mbps) tier. But I do a lot of video streaming (Netflix) and with the speed drops it's killing it. Any info from people in the Overland, Woodson Terrace, St. John area in the St. Louis area would greatly be appreciated.

Well, I did solve the local HD channels not showing up by rescanning. Then they went out again. I rescanned and they all came back except 2.1, 5.1 and 5.2. Any reason for this?

Bo

Well, I did solve the local HD channels not showing up by rescanning. Then they went out again. I rescanned and they all came back except 2.1, 5.1 and 5.2. Any reason for this?

Bo

We'd be glad to check into this further. Would you PM us the name, address, phone# on the account so we can take a closer look?

I have 6 meg dsl and i dont notice a speed drop in the evening. the speed drop happens to cable to when everyone get on the internet after work. cable internet is faster and cheaper.


I'm thinking of getting HSI from Charter. I would be getting service from the Overland station, and what I would like to know from customers from this area is how stable are the internet speeds during "Prime Time". I currently have DSL through AT&T and during the evenings my speeds drop like a rock, and it's not just in the St. Louis area, but in other cities as well. The only reason I still have them is I only pay 19.95 a month for the Elite (6 Mbps) tier. But I do a lot of video streaming (Netflix) and with the speed drops it's killing it. Any info from people in the Overland, Woodson Terrace, St. John area in the St. Louis area would greatly be appreciated.

I have 6 meg dsl and i dont notice a speed drop in the evening. the speed drop happens to cable to when everyone get on the internet after work. cable internet is faster and cheaper.

Uh, well, in the old days. I have Charter (not in his area) and my speed is constant all the time.

AT&T has really screwed up my account. I'm going to switch IP soon. I'd rather buy my modem then rent, what would anyone recommend? I also need to do wireless for my laptop.

Well, I did solve the local HD channels not showing up by rescanning. Then they went out again. I rescanned and they all came back except 2.1, 5.1 and 5.2. Any reason for this?

Bo
all thoes work for me on my tv set and windows media center using qam.

I may be switching IP from AT&T to Charter and was wondering if the 16 meg for 29.99 for 12 months then 39.99 there after for next 12 months is still available. I live in the Woodson Terrace 63134. If this is still available, how can I order the service locally? This is what someone from the Charter Direct forum just was quoted...I would like to get the same...

2 year service agreement @ $29.99/mo for 8/1 Base Package
12 months free 16/2 HSI Plus Upgrade ($10/mo after)

http://www.dslreports.com/forum/r25013493-Any-real-good-promotions-for-HSI-only-service-

I may be switching IP from AT&T to Charter and was wondering if the 16 meg for 29.99 for 12 months then 39.99 there after for next 12 months is still available. I live in the Woodson Terrace 63134. If this is still available, how can I order the service locally? This is what someone from the Charter Direct forum just was quoted...I would like to get the same...

2 year service agreement @ $29.99/mo for 8/1 Base Package
12 months free 16/2 HSI Plus Upgrade ($10/mo after)

http://www.dslreports.com/forum/r25013493-Any-real-good-promotions-for-HSI-only-service-

Please see the reply on dslreports.

George

How many tuners does the SDV adapter support?

I'm consindering the newer Moxi with 3 tuners.

Tim

How many tuners does the SDV adapter support?

I'm consindering the newer Moxi with 3 tuners.

Tim

The SDV adapter would support either 2 or 4 depending on the market. So to be safe you'll need 1 cable card & 2 tuning adapters. Did that answer all your questions?

Abby

Umatter,

I like Charter's internet speed and my HD reception in outstanding.
I would like more HD, perhaps versus, FX, speed, NHL, Big 10, etc.
I hate watching analog or SDTV.

U-VERSE is banging on my door with 130 hd channels and NFL network.
I would like to have some meaningful input from Charter as to concrete future
plans before I do something drastic like changing providers.

One of my friends got U-Verse today.
If his HD looks as good as mine I might make the move.
I know they have a lot more HD channels.

So after three years if Ota only we had charter tv and Internet installed in our new house.

I've got no complaints with the tv or the Internet speed.

However apparently I made a mistake by going with their wireless router. I hate computers and I really hate sitting up wireless routers, so I decided to take the easy way out especially with all the moving.

I sit right now 15 feet from the router and have only one to two bars on my iPhone. My wireless computer upstairs can barely get a bar and most of the time it doesn't even work.

Live and learn I guess, jut their routers are apparently junk...

So after three years if Ota only we had charter tv and Internet installed in our new house.

I've got no complaints with the tv or the Internet speed.

However apparently I made a mistake by going with their wireless router. I hate computers and I really hate sitting up wireless routers, so I decided to take the easy way out especially with all the moving.

I sit right now 15 feet from the router and have only one to two bars on my iPhone. My wireless computer upstairs can barely get a bar and most of the time it doesn't even work.

Live and learn I guess, jut their routers are apparently junk...

If you are able try changing to a different channel in the router. Some routers will also allow you to change the power of the output.

Great. So on the eighth day of new customer service, Charter stops working. No tv, no Internet, nothing. Their reset signals don't fix anything. Now I have no service until Thursday, the earliest our schedules meet up because charter won't come out in the evenings.

I'm already regretting this. I'm starting to remember how bad charter was.

Can I cancel local channels on charter and avoid the 1.00 surcharge?

I use my tv antenna to record local channels on my TIVO HD so i don't really need them on cable for 1.00 month

Great. So on the eighth day of new customer service, Charter stops working. No tv, no Internet, nothing. Their reset signals don't fix anything. Now I have no service until Thursday, the earliest our schedules meet up because charter won't come out in the evenings.

I'm already regretting this. I'm starting to remember how bad charter was.

Sorry to hear of the troubles. What is the time frame that you are looking for. If you PM the phone number on the account I will gladly take a look and see what I can to do help.

Thank you,

Seph

Can I cancel local channels on charter and avoid the 1.00 surcharge?

I use my tv antenna to record local channels on my TIVO HD so i don't really need them on cable for 1.00 month


I will have to research that out. Please sent a PM with the phone on the account.

Thank you,

Seph

Does anyone know if Steve is still working for Charter? I tried to email him at stevegm@chartercom.com, and I have to admit this is the first time that 24 hours have passed and I have not heard from him or one of his coworkers.

Does anyone know if Steve is still working for Charter? I tried to email him at stevegm@chartercom.com, and I have to admit this is the first time that 24 hours have passed and I have not heard from him or one of his coworkers.

Hello,

Please PM me the Name, Address and Phone number on the account and I will take a look into this issue.

Thank you,

Seph

From Broadband reports...

"Charter has confirmed to Broadband Reports (http://www.dslreports.com/shownews/Charter-Preparing-To-Strictly-Enforce-Caps-111347) that they are implementing some "new programs designed to improve our high-speed Internet service" and in order to "continue providing the highest quality Internet service," they will start enforcing these caps. The company also says they're working on a usage monitor, and they'll begin implementing a new traffic management system that sounds much like the protocol agnostic system implemented by Comcast. Charter's complete statement to us:
In December, we will begin reaching out to a select group of customers whose use is excessive to make them aware of their usage patterns, to help identify possible causes (e.g., unsecured wireless routers or viruses) and review security options with these customers to reduce the risk of unauthorized Internet use. We are currently working on a way to present data usage to customers so they can self-monitor their bandwidth usage. Until we make that tool available directly, customers who are notified of excessive use will be provided a contact at Charter who can check the customer's usage throughout the month to help them better manage their Internet usage. If the excessive usage continues repeatedly, their Internet service could be suspended. Our intent is to prevent the very small number of users who are consuming excessive amounts of bandwidth from negatively impacting the experience for the majority of our customers.

In tandem with enforcing our "Excessive Use of Bandwith" policy, we will also introduce a congestion management policy to improve the Internet experience for all of our customers. Congestion Management will become part of our standard Network Management practices, and the policy will be protocol agnostic, which doesn’t distinguish among the online activities, protocols or applications a customer uses. It applies only during periods of congestion (which we find to be relatively rare). It affects only the heaviest users (less than 1%) in small time increments, who will have their bandwidth limited during times of congestion, however, no Internet activities will be blocked. We based this system on the "fair share" model described to the FCC in September of 2008."

From Broadband reports...

"Charter has confirmed to Broadband Reports (http://www.dslreports.com/shownews/Charter-Preparing-To-Strictly-Enforce-Caps-111347) that they are implementing some "new programs designed to improve our high-speed Internet service" and in order to "continue providing the highest quality Internet service," they will start enforcing these caps. The company also says they're working on a usage monitor, and they'll begin implementing a new traffic management system that sounds much like the protocol agnostic system implemented by Comcast. Charter's complete statement to us:
In December, we will begin reaching out to a select group of customers whose use is excessive to make them aware of their usage patterns, to help identify possible causes (e.g., unsecured wireless routers or viruses) and review security options with these customers to reduce the risk of unauthorized Internet use. We are currently working on a way to present data usage to customers so they can self-monitor their bandwidth usage. Until we make that tool available directly, customers who are notified of excessive use will be provided a contact at Charter who can check the customer's usage throughout the month to help them better manage their Internet usage. If the excessive usage continues repeatedly, their Internet service could be suspended. Our intent is to prevent the very small number of users who are consuming excessive amounts of bandwidth from negatively impacting the experience for the majority of our customers.

In tandem with enforcing our "Excessive Use of Bandwith" policy, we will also introduce a congestion management policy to improve the Internet experience for all of our customers. Congestion Management will become part of our standard Network Management practices, and the policy will be protocol agnostic, which doesn’t distinguish among the online activities, protocols or applications a customer uses. It applies only during periods of congestion (which we find to be relatively rare). It affects only the heaviest users (less than 1%) in small time increments, who will have their bandwidth limited during times of congestion, however, no Internet activities will be blocked. We based this system on the "fair share" model described to the FCC in September of 2008."

Yay, I guess this means I'm screwed as far as 720p/1080p streaming and online TV shows...

I am about ready to switch from ATT DSL to Charters 16/1 plan. I do a lot of Netflix streaming, about a movie every other night, plus more on the weekends. I wonder how that will effect me with these caps?

I have friends with Comcast on the east coast. Don't worry normal streaming and downloading won't affect you. They are only after people who do heavy torrent seeding and that kind of stuff. Like 24/7 bandwidth usage. None of my friends have had issues and all of them use Netflix and other services regularly.

I heard tivo suggestions will not work when sdv starts to save bandwidth. Do tivo suggestions work with charter sdv?

also why hasn't sdv started yet? it said it was going to start 10-15-10 its 11-13-10 and my ta is still blinking.

I know this is the AVS forum but I'm desperate for someone at Charter with the ability to get some answers. I’ve tried the normal charter helpdesk to no avail maybe you can help. I’m a charter customer and a company that my company owns at 314-628-6000 or 6001 or 6030 can not be called from the St. Louis charter network. The caller keeps receiving a message “were sorry all circuits are busy. Please try your call again later”. This started on 11/12/2010 I can place the same call on my sprint cell phone, from my neighbors AT&T line and a friends Verizon phone and the call completes ok. I have spoke to other charter bundle friends and the get the same message when trying to call the number. I have had seven calls to the Help desk with no success they say it is our issue. We don’t block charter calls but it seems Charter blocks our business.

I know this is the AVS forum but I'm desperate for someone at Charter with the ability to get some answers. I’ve tried the normal charter helpdesk to no avail maybe you can help. I’m a charter customer and a company that my company owns at 314-628-6000 or 6001 or 6030 can not be called from the St. Louis charter network. The caller keeps receiving a message “were sorry all circuits are busy. Please try your call again later”. This started on 11/12/2010 I can place the same call on my sprint cell phone, from my neighbors AT&T line and a friends Verizon phone and the call completes ok. I have spoke to other charter bundle friends and the get the same message when trying to call the number. I have had seven calls to the Help desk with no success they say it is our issue. We don’t block charter calls but it seems Charter blocks our business.

Hi crlove,
We're sorry to hear about your issues placing these calls. Please send us your name, address, and phone# in a private message and we'll be happy to find a way to get this resolved.
Thanks, Abby

Ok, so I've searched the forum, and I'm not finding what I'm looking for. Maybe I'm not very good at searching, or maybe this question hasn't been asked. Either way, if this IS a repeat, I apologize and would love being pointed in the right direction. Now that that's out of the way....

I'm tired of Dish, and after a evaluation of what we actually watch, I've decided to drop "box based" service in favor of either a combination of OTA and the web, or basic cable and the web. I'm going to be upgrading to a Charter 8Mbps connection, and their bundles have me thinking that basic cable might be an option. Their programming tiers list "basic" and "extended basic" service, the later of which has additional HD channels listed, and I'm wondering which would be the way to go? My gear will consist of 2 networked media centers with OTA / QAM cards, and I was wondering which programming tier will give me the most options for HD programming. I'm leaning towards "basic" because it looks like the "extended basic" requires a box from Charter, which i don't want to mess with. Can anyone verify if my info is correct, or make any recommendations? The way i figure it, with the QAM cards, OTA access, specific sports subscriptions, and Boxee, I'm going to be able to watch 95% of the programming that we get currently for about 50% of the cost.
Thanks in advance,
BigdogBTS

Ok, so I've searched the forum, and I'm not finding what I'm looking for. Maybe I'm not very good at searching, or maybe this question hasn't been asked. Either way, if this IS a repeat, I apologize and would love being pointed in the right direction. Now that that's out of the way....

I'm tired of Dish, and after a evaluation of what we actually watch, I've decided to drop "box based" service in favor of either a combination of OTA and the web, or basic cable and the web. I'm going to be upgrading to a Charter 8Mbps connection, and their bundles have me thinking that basic cable might be an option. Their programming tiers list "basic" and "extended basic" service, the later of which has additional HD channels listed, and I'm wondering which would be the way to go? My gear will consist of 2 networked media centers with OTA / QAM cards, and I was wondering which programming tier will give me the most options for HD programming. I'm leaning towards "basic" because it looks like the "extended basic" requires a box from Charter, which i don't want to mess with. Can anyone verify if my info is correct, or make any recommendations? The way i figure it, with the QAM cards, OTA access, specific sports subscriptions, and Boxee, I'm going to be able to watch 95% of the programming that we get currently for about 50% of the cost.
Thanks in advance,
BigdogBTS


BigdogBTS,

By the sounds of it, you have all your ducks in a row. As far as getting all the HD for the best price here is a break down that I have for you.

Basic only, This is going to only show you the local channels in HD.

Basic and Expended, again locals only unless you have a HD dig box or HD cable card.

Let me know if you have any additional questions about our service specifically either here or via PM and I'll be happy to help out.

Thanks,

Seph

So while the "extended" package has more channels, they're encrypted, so I wouldn't be able to view them in HD unless I got a TV tuner that would accept a cablecard and then rented the cablecard from Charter? If that's the case, looks like basic is the best option.

Im watching them on my tivo hd with a antenna.

Both tv and Internet down :-(

Hi black_macleod,

Sorry to hear your internet & cable is down. Can you send your address & phone# to us in a DM so we can check it out?

Thanks, Abby
http://www.charter.com/Umatter2Charter

Hi black_macleod,

Sorry to hear your internet & cable is down. Can you send your address & phone# to us in a DM so we can check it out?

Thanks, Abby
http://www.charter.com/Umatter2Charter

Done

And it's back up :-)

No news from Charter on SDV or additional HD channels.
So tomorrow I am having U-Verse installed.
I hope to be able to use both Charter and U-verse for a week or so and
then decide which one to keep. My neighbor switched about a month ago
and is very happy with U-Verse.
Hopefully I will have the NFL channel by tomorrow evening.

No news from Charter on SDV or additional HD channels.
So tomorrow I am having U-Verse installed.
I hope to be able to use both Charter and U-verse for a week or so and
then decide which one to keep. My neighbor switched about a month ago
and is very happy with U-Verse.
Hopefully I will have the NFL channel by tomorrow evening.

It's pretty tough to argue with anyone who wants to switch to U-Verse. Their HD lineup simply blows Charter's away. It's orders of magnitude better. They have nearly everything in HD. Not just the main premium channel in each package, but all of them. They even have both east and west feeds of many stations. SDV has not led to any improvements at all. Charter is way behind and shows no interest in catching up at all.

The biggest downside to U-verse for me is that only one TV can have full DVR functionality (pause and rewind live TV). Their "whole house" DVR only lets you view your recorded programs from any TV, and they don't let you put a DVR on more than one set. That's a total showstopper for me, but it's supposed to be fixed at some point. The other big downside is that you can only get 2 HD feeds in your entire house. Even though I live alone, I love the fact that my two TivoHD boxes give me the ability to record 4 HD channels at once. I think that's supposed to get bumped up at some point as well. The final downside is that I really do like what my Tivos do, even if AT&T's DVR has enough features to get by. Still, if UVerse fixes the DVR and HD feed limits, and if Charter is still stagnant, I'll be gone in a heartbeat.

It's pretty tough to argue with anyone who wants to switch to U-Verse. Their HD lineup simply blows Charter's away. It's orders of magnitude better. They have nearly everything in HD. Not just the main premium channel in each package, but all of them. They even have both east and west feeds of many stations. SDV has not led to any improvements at all. Charter is way behind and shows no interest in catching up at all.

The biggest downside to U-verse for me is that only one TV can have full DVR functionality (pause and rewind live TV). Their "whole house" DVR only lets you view your recorded programs from any TV, and they don't let you put a DVR on more than one set. That's a total showstopper for me, but it's supposed to be fixed at some point. The other big downside is that you can only get 2 HD feeds in your entire house. Even though I live alone, I love the fact that my two TivoHD boxes give me the ability to record 4 HD channels at once. I think that's supposed to get bumped up at some point as well. The final downside is that I really do like what my Tivos do, even if AT&T's DVR has enough features to get by. Still, if UVerse fixes the DVR and HD feed limits, and if Charter is still stagnant, I'll be gone in a heartbeat.

The Problem is the AT&T fix for more HD streams is more compression and/or less bandwidth for the Internet side. Granted they will probably start pair bonding but even then it is my understanding that Uverse is usually the lowest HD Picture quality provider around because of the high compression they have to use. The HD Stream limitation is the primary reason why I haven't considered making the move to UVerse.

I fully agree that it really feels like Charter doesn't care, or isn't trying hard enough to get the HD count up. It seems like most quality providers have moved on to the 3D race because they all have enough HD channels in their current line ups. Yet Charter just trickles new HD channels out randomly, and has a few that are just a complete waste of bandwidth.

The Problem is the AT&T fix for more HD streams is more compression and/or less bandwidth for the Internet side. Granted they will probably start pair bonding but even then it is my understanding that Uverse is usually the lowest HD Picture quality provider around because of the high compression they have to use. The HD Stream limitation is the primary reason why I haven't considered making the move to UVerse.

I fully agree that it really feels like Charter doesn't care, or isn't trying hard enough to get the HD count up. It seems like most quality providers have moved on to the 3D race because they all have enough HD channels in their current line ups. Yet Charter just trickles new HD channels out randomly, and has a few that are just a complete waste of bandwidth.

I worry about compression too. My folks have UVerse in the Chicago area though, and the football games we watched while I was up for Thanksgiving looked pretty good on it -- I wasn't really studying it for artifacts, but nothing jumped out on me. Well, the Northwestern game didn't look too good, but that wasn't because of compression or anything AT&T was doing... :rolleyes:

Honestly, if Charter stepped up to the plate on HD channels, I'd be pretty happy with them. Their internet speeds are great and we have several DVR choices (including Tivo). But it's frustrating to only have ~45 channels in HD, especially when some are wastes of space like Hallmark Movie, Universal HD, QVC, and the Weather Channel.

The Problem is the AT&T fix for more HD streams is more compression and/or less bandwidth for the Internet side. Granted they will probably start pair bonding but even then it is my understanding that Uverse is usually the lowest HD Picture quality provider around because of the high compression they have to use. The HD Stream limitation is the primary reason why I haven't considered making the move to UVerse.

I fully agree that it really feels like Charter doesn't care, or isn't trying hard enough to get the HD count up. It seems like most quality providers have moved on to the 3D race because they all have enough HD channels in their current line ups. Yet Charter just trickles new HD channels out randomly, and has a few that are just a complete waste of bandwidth.

U-Verse is using pair bonding in my area. My neighbor feels his U-verse HD
is slightly better than Charters. Also, they tell me that on 12/3 I will get
either 3 or 4 HD streams.

Theres one thing i dont like about u-verse. it does not work with tivo and its video is very highly comprssed.

U-Verse is using pair bonding in my area. My neighbor feels his U-verse HD
is slightly better than Charters. Also, they tell me that on 12/3 I will get
either 3 or 4 HD streams.

I worry about compression too. My folks have UVerse in the Chicago area though, and the football games we watched while I was up for Thanksgiving looked pretty good on it -- I wasn't really studying it for artifacts, but nothing jumped out on me. Well, the Northwestern game didn't look too good, but that wasn't because of compression or anything AT&T was doing... :rolleyes:

Honestly, if Charter stepped up to the plate on HD channels, I'd be pretty happy with them. Their internet speeds are great and we have several DVR choices (including Tivo). But it's frustrating to only have ~45 channels in HD, especially when some are wastes of space like Hallmark Movie, Universal HD, QVC, and the Weather Channel.

What?!? Weather Channel HD is amazing. I need to see every line of detail on those raindrops :D

Theres one thing i dont like about u-verse. it does not work with tivo and its video is very highly comprssed.

U-verse was installed this morning. I tried all three tv's on different HD
channels, at the same time, without any problem. So I get at least three
HD streams. I don't see a difference in the HD quality.
I have one TV that has U-verse and Charter both hooked up.I plan on comparing them over the weekend.

U-verse was installed this morning. I tried all three tv's on different HD
channels, at the same time, without any problem. So I get at least three
HD streams. I don't see a difference in the HD quality.
I have one TV that has U-verse and Charter both hooked up.I plan on comparing them over the weekend.

Compare them to hd from a tv antenna. Hd from a antenna will look better.

My brother has u-verse he likes it.

U-verse was installed this morning. I tried all three tv's on different HD
channels, at the same time, without any problem. So I get at least three
HD streams. I don't see a difference in the HD quality.
I have one TV that has U-verse and Charter both hooked up.I plan on comparing them over the weekend.

What's the size of the TV? I think the best way to compare is to do your comparison on the biggest TV in your house. The bigger the TV, the more artifacts you will see.

What's the size of the TV? I think the best way to compare is to do your comparison on the biggest TV in your house. The bigger the TV, the more artifacts you will see.

Our biggest TV is a 42" and both Charter's HD and U-verse's HD look
good on it.

will there be E! channel and MTV in HD in st louis any time soon?

Compare them to hd from a tv antenna. Hd from a antenna will look better.

My brother has u-verse he likes it.
Using my samsung 40" LED TV, I connected the RF input to my attic antenna and tried the Nebraska Oklahoma game on ABC ota HD.
My wife and I both watched as I changed back and forth from tuner
to HDMI. HDMI was on U-Verse ABC HD. If there was a difference it was very slight.

will there be E! channel and MTV in HD in st louis any time soon?

we had mtv hd for years It pldhd 799

we had mtv hd for years It pldhd 799

Given that jbs is also asking for E!, I'm guessing they want "MTV" as in fine shows such as "My Super Sweet 16" and "16 and Pregnant," not Palladia, which actually plays, you know, music.

I saw a message on 4.1 saying i will need to rescan for channels if i dont have a cable box in the morning. Does this mean tivo and qam?

thanks

http://www.kmov.com/news/mobile/Charter-changes-mean-cable-customers-may-need-to-re-scan-channels-111151154.html

I saw a message on 4.1 saying i will need to rescan for channels if i dont have a cable box in the morning. Does this mean tivo and qam?

thanks

http://www.kmov.com/news/mobile/Charter-changes-mean-cable-customers-may-need-to-re-scan-channels-111151154.html

Hi Tootal2,

You'll only need to rescan for clearQAM. Let us know if you have any other questions.

Abby

I do use clear qam on my bedroom tv and my desktop compter running windows media center and all channels still work on both.

should i rescan my channels now?

thanks


Hi Tootal2,

You'll only need to rescan for clearQAM. Let us know if you have any other questions.

Abby

I do use clear qam on my bedroom tv and my desktop compter running windows media center and all channels still work on both.

should i rescan my channels now?

thanks

You will only need to rescan if you are missing channels. Mainly the locals in HD.

All the stuff my GF recorded on BravoHD the last couple of days has had serious breakup. Anyone else see this?

All the stuff my GF recorded on BravoHD the last couple of days has had serious breakup. Anyone else see this?

Hi black_macleod,

Sorry you getting the breakup on Bravo HD. We're checking into this for you. We'll let you know if we find any area problems.

Thanks, Abby

I got home from work last night (12/7) and noticed that all but three of my 16 Season Passes had been deleted, I am using the Motorola HD DVR. I went into the log to see what happened, and it showed my Season Passes had been "Deleted by the system." I was able to recover them by going into each deletion event, bring up the next scheduled showing, and create a new season pass. Has this ever happened to anyone else, or know why it might have? Capacity is at less than 40%, if that matters.

Thanks,
Chris

Hi chrislay,

Sorry to hear your settings got deleted. Can you send us the address & phone# in a private message so we can find out what might have happened?

Thanks, Abby

I got home from work last night (12/7) and noticed that all but three of my 16 Season Passes had been deleted, I am using the Motorola HD DVR. I went into the log to see what happened, and it showed my Season Passes had been "Deleted by the system." I was able to recover them by going into each deletion event, bring up the next scheduled showing, and create a new season pass. Has this ever happened to anyone else, or know why it might have? Capacity is at less than 40%, if that matters.

Thanks,
Chris

Hmmm, that's interesting. I just noticed the other day that a few shows that I had set up for "series recordings" were somehow deleted also.

My parents series recordings were deleted as well. Guessing a system update did it.

I got home from work last night (12/7) and noticed that all but three of my 16 Season Passes had been deleted, I am using the Motorola HD DVR. I went into the log to see what happened, and it showed my Season Passes had been "Deleted by the system." I was able to recover them by going into each deletion event, bring up the next scheduled showing, and create a new season pass. Has this ever happened to anyone else, or know why it might have? Capacity is at less than 40%, if that matters.

Thanks,
Chris

How do you get to the DVR logs?

How do you get to the DVR logs?
You can find the DVR History on the Motorola HD-DVR by going Menu/DVR/DVR History.

Chris

Im glad i have a tivo hd with a 1000 gigs and dont have these problems:)


also the wd 1 tb dvr expander might work with charters dvrs. I dont know if charter blocks them. That will give you more capacity.


I got home from work last night (12/7) and noticed that all but three of my 16 Season Passes had been deleted, I am using the Motorola HD DVR. I went into the log to see what happened, and it showed my Season Passes had been "Deleted by the system." I was able to recover them by going into each deletion event, bring up the next scheduled showing, and create a new season pass. Has this ever happened to anyone else, or know why it might have? Capacity is at less than 40%, if that matters.

Thanks,
Chris

Great news for Charter customers in MO/IL! We are planning on launching a number of HD Channels in the near future.

We will continue to update additional markets as channel launch announcements are made. We are working hard to make the same improvements in all markets and are committed to bringing more HD programming to the table. We currently consider HD Content as a main driver towards staying competitive to our peers and responsive to our customer’s requests :) Happy Holidays!


1/12/11 – 11 New HD Channels:

Versus HD (Expanded Basic): 731
FX HD (Expanded Basic): 732
Big Ten Network HD (Expanded Basic): 733
Speed HD (Expanded Basic): 734
Hallmark Channel HD (Digital View): 742
Cooking Channel HD (Digital View Plus): 743
VH1 HD (Expanded Basic): 744
MTV HD (Expanded Basic): 746
Spike HD (Expanded Basic): 747
ABC Family HD (Expanded Basic): 748
Nickelodeon HD (Expanded Basic): 749

Further, we plan to add 14 HD channels in March 2011 (No firm date released yet):

ESPNU HD (Digital View/Sports View): 737
Lifetime Movie Network HD (Expanded Basic): 738
CNBC HD (Expanded Basic): 739
MSNBC HD (Expanded Basic): 740
Travel Channel HD (Expanded Basic): 741
Disney XD HD (Expanded Basic): 750
Cartoon Network HD (Expanded Basic): 717
ESPN News HD (Sports View): 718
TruTV HD (Expanded Basic): 724
E! HD (Expanded Basic): 723
CMT HD (Expanded Basic): 722
Oxygen HD (Digital View): 721
HLN HD (Expanded Basic): 720
BIO HD (Digital View): 719

OMG VersusHD in time for NHL playoffs ..... I love you.

Great news for Charter customers in MO/IL! We are planning on launching a number of HD Channels in the near future.

We will continue to update additional markets as channel launch announcements are made. We are working hard to make the same improvements in all markets and are committed to bringing more HD programming to the table. We currently consider HD Content as a main driver towards staying competitive to our peers and responsive to our customer’s requests :) Happy Holidays!


1/12/11 – 11 New HD Channels:

Versus HD (Expanded Basic): 731
FX HD (Expanded Basic): 732
Big Ten Network HD (Expanded Basic): 733
Speed HD (Expanded Basic): 734
Hallmark Channel HD (Digital View): 742
Cooking Channel HD (Digital View Plus): 743
VH1 HD (Expanded Basic): 744
MTV HD (Expanded Basic): 746
Spike HD (Expanded Basic): 747
ABC Family HD (Expanded Basic): 748
Nickelodeon HD (Expanded Basic): 749

Further, we plan to add 14 HD channels in March 2011 (No firm date released yet):

ESPNU HD (Digital View/Sports View): 737
Lifetime Movie Network HD (Expanded Basic): 738
CNBC HD (Expanded Basic): 739
MSNBC HD (Expanded Basic): 740
Travel Channel HD (Expanded Basic): 741
Disney XD HD (Expanded Basic): 750
Cartoon Network HD (Expanded Basic): 717
ESPN News HD (Sports View): 718
TruTV HD (Expanded Basic): 724
E! HD (Expanded Basic): 723
CMT HD (Expanded Basic): 722
Oxygen HD (Digital View): 721
HLN HD (Expanded Basic): 720
BIO HD (Digital View): 719

U2C: Does this mean that SDV and the tuning adapters are finally going active?

U2C: Does this mean that SDV and the tuning adapters are finally going active?

We haven't gotten any word about that. Just the channel announcements.

Tell the higher ups in the company THANK YOU.

That's great, thanks for the info.

Is there any possibility that Fox Soccer HD will be added soon? (I won't even bug you about NFL Network HD, but that would be fantastic...).

That's great, thanks for the info.

Is there any possibility that Fox Soccer HD will be added soon? (I won't even bug you about NFL Network HD, but that would be fantastic...).

I wouldn't hold my breath. Maybe this time next year. It looks like FSC HD is not even on the map for the March update.

Great news for Charter customers in MO/IL! We are planning on launching a number of HD Channels in the near future.

We will continue to update additional markets as channel launch announcements are made. We are working hard to make the same improvements in all markets and are committed to bringing more HD programming to the table. We currently consider HD Content as a main driver towards staying competitive to our peers and responsive to our customer’s requests :) Happy Holidays!


1/12/11 – 11 New HD Channels:

Versus HD (Expanded Basic): 731
FX HD (Expanded Basic): 732
Big Ten Network HD (Expanded Basic): 733
Speed HD (Expanded Basic): 734
Hallmark Channel HD (Digital View): 742
Cooking Channel HD (Digital View Plus): 743
VH1 HD (Expanded Basic): 744
MTV HD (Expanded Basic): 746
Spike HD (Expanded Basic): 747
ABC Family HD (Expanded Basic): 748
Nickelodeon HD (Expanded Basic): 749

Further, we plan to add 14 HD channels in March 2011 (No firm date released yet):

ESPNU HD (Digital View/Sports View): 737
Lifetime Movie Network HD (Expanded Basic): 738
CNBC HD (Expanded Basic): 739
MSNBC HD (Expanded Basic): 740
Travel Channel HD (Expanded Basic): 741
Disney XD HD (Expanded Basic): 750
Cartoon Network HD (Expanded Basic): 717
ESPN News HD (Sports View): 718
TruTV HD (Expanded Basic): 724
E! HD (Expanded Basic): 723
CMT HD (Expanded Basic): 722
Oxygen HD (Digital View): 721
HLN HD (Expanded Basic): 720
BIO HD (Digital View): 719
Hallmark HD is listed as new but we already have it on 753. Nonetheless, excellent news. Thanks for the update.

753 is the Hallmark Movie Channel.

My mistake. Thanks.

Great news!

Way to go Charter....way to go.

753 is the Hallmark Movie Channel.

I will get to watch mash in hd now:) Wish we were getting HI in hd.

U2C: Does this mean that SDV and the tuning adapters are finally going active?

I hope charter tests sdv before it starts.

I know we all like to bitch all the time about Charter, but this update is FANTASTIC!

I think every channel I care about is now in HD!

Is the cooking channel also coming to a non-hd channel? My wife was asking about it a few weeks ago and the TV she watches most of the time isn't HD.

I know we all like to bitch all the time about Charter, but this update is FANTASTIC!

I think every channel I care about is now in HD!

Is the cooking channel also coming to a non-hd channel? My wife was asking about it a few weeks ago and the TV she watches most of the time isn't HD.

Hi ort,

We're glad to hear the positive feedback. It looks like the cooking channels is 128 which is part of the digital view plus package. Let us know if there's anything else we can help with.

Thanks, Abby

I have to agree. With FX and Spike added everything I record will now be in HD. With Versus and ESPN U added all my sports will now be in HD. Thank You Charter.

I have to agree. With FX and Spike added everything I record will now be in HD. With Versus and ESPN U added all my sports will now be in HD. Thank You Charter.

Not me, They did not add the military channel or history channel international.

Not me, They did not add the military channel or history channel international.

Hi tootal2,

Thanks for the suggestions. I've forwarded those to marketing as well. Let us know if you need anything else.

Abby

Not me, They did not add the military channel or history channel international.

Sorry about that. Hope they can help you out soon.

Great news, thanks. Are we losing any more analog channels to support this?

Great news, thanks. Are we losing any more analog channels to support this?

No there using sdv. if you have a tivo hd, moxi or windows media center you will need to get a tuning adpater installed

No there using sdv. if you have a tivo hd, moxi or windows media center you will need to get a tuning adpater installed

Only a retail Moxi, not one leased from Charter.

Anybody have any info on the charter multiroom dvr? Pricing etc?

http://update.charterinternet.com/customers/printarticle.aspx?SupportArticleID=2613

Anybody have any info on the charter multiroom dvr? Pricing etc?

http://update.charterinternet.com/customers/printarticle.aspx?SupportArticleID=2613

Hi jkramer,

The multi-room DVR is available to central MO/IL customers. You may contact 1-888-438-2427 or send us the account info via PM on AVS. Please make sure to include the address, phone#, and either the security code from the upper right hand corner of the bill or PIN# (if applicable). Pricing = $20 for DVR and $7 per secondary receiver.

Thanks, Abby

Hi jkramer,

The multi-room DVR is available to central MO/IL customers. You may contact 1-888-438-2427 or send us the account info via PM on AVS. Please make sure to include the address, phone#, and either the security code from the upper right hand corner of the bill or PIN# (if applicable). Pricing = $20 for DVR and $7 per secondary receiver.

Thanks, Abby
I understand that the unit is the Motorola DCX 3400-M. The data sheet states that it supports an eSata external hard drive. Can you confirm that this port will be active from the start? I remember that with my MOXI that it took a software upgrade a year or so after I got it before the external drive option was available. Any other info you care to share on the machine would be helpful too. Thanks

I understand that the unit is the Motorola DCX 3400-M. The data sheet states that it supports an eSata external hard drive. Can you confirm that this port will be active from the start? I remember that with my MOXI that it took a software upgrade a year or so after I got it before the external drive option was available. Any other info you care to share on the machine would be helpful too. Thanks

Hi thilt,

Unfortunately the eSATA port does not function on the Multi-Room DVR but I've included all the information we have below. The following equipment is used for Multi-Room DVR:
• Motorola DCX3432M - Primary DVR receiver
• Motorola DCX3450M - Primary DVR receiver
• Motorola DCX3200M – Secondary Receiver

The secondary receiver has some limitations including the following:
• Inability to pause or rewind live TV
• Cannot modify, delete or schedule recordings
• No slow motion fast-forward or rewind during playback

Standard Features of the Multi-Room DVR
• Dual cable tuners and Digital Video Recorder (DVR) with multi-room support up to 3 rooms
• HDMI enabled on primary and secondary receivers
• Front Panel LED display
• Standard RF and Audio/Video outputs
• Clock display
• Up to 45 hours of HD recording capacity

Here are two more links: http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2613 and http://www.charter.net/video/play/406178/channels/charterhelp.

Please let us know if there's anything else we can answer for you.

Abby

On the multiroom dvr are you saying the remote units cannot fast forward or rewind recorded programs? That would be a deal breaker for me (besides the cost) to have to sit through commercials.

On the multiroom dvr are you saying the remote units cannot fast forward or rewind recorded programs? That would be a deal breaker for me (besides the cost) to have to sit through commercials.

No, the secondary units can Pause/FF/REW the recorded programs but cannot do that with live TV like the main DVR.

I notice history channel hd shows use less space now. but they dont look bad. also gives me more space on my 1 tb tivo hd.

happy new year.

My tivos have done multiroom viewing for years

Anybody have any info on the charter multiroom dvr? Pricing etc?

http://update.charterinternet.com/customers/printarticle.aspx?SupportArticleID=2613

My tivos have done multiroom viewing for years

Charter had a 2 room Moxi many years ago to. But seconday tv couldn't be HD and the two tuners where shared by both TVs.

Does the new setup allow 3 channels to be tuned at once? Meaning 2 recordings and a live program on the seconday TVs?

I still think I love the moxi to much to drop it, and with lack of esata support I don't think switching is even an option.

Charter had a 2 room Moxi many years ago to. But seconday tv couldn't be HD and the two tuners where shared by both TVs.

Does the new setup allow 3 channels to be tuned at once? Meaning 2 recordings and a live program on the seconday TVs?

I still think I love the moxi to much to drop it, and with lack of esata support I don't think switching is even an option.

Hi phatty,

The new setup is the same. They will share 2 tuners period which means if 2 recordings are going at once the secondary receivers must either watch one of the recordings in progress or something previously recorded. They will get HD though.

Let us know if you have any other questions.

Hi thilt,

Unfortunately the eSATA port does not function on the Multi-Room DVR but I've included all the information we have below. The following equipment is used for Multi-Room DVR:
• Motorola DCX3432M - Primary DVR receiver
• Motorola DCX3450M - Primary DVR receiver
• Motorola DCX3200M – Secondary Receiver

The secondary receiver has some limitations including the following:
• Inability to pause or rewind live TV
• Cannot modify, delete or schedule recordings
• No slow motion fast-forward or rewind during playback

Standard Features of the Multi-Room DVR
• Dual cable tuners and Digital Video Recorder (DVR) with multi-room support up to 3 rooms
• HDMI enabled on primary and secondary receivers
• Front Panel LED display
• Standard RF and Audio/Video outputs
• Clock display
• Up to 45 hours of HD recording capacity

Here are two more links: http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2613 and http://www.charter.net/video/play/406178/channels/charterhelp.

Please let us know if there's anything else we can answer for you.

Abby
I have an install scheduled for 1/7/11. I am getting a primary and two satellites. Will I be getting the 3432 or the 3450 and what is the difference? The Motorola site only shows a 3400. Are the 3432 and 3450 "Charter specific" versions of that machine? Thanks.

Hi phatty,

The new setup is the same. They will share 2 tuners period which means if 2 recordings are going at once the secondary receivers must either watch one of the recordings in progress or something previously recorded. They will get HD though.

Let us know if you have any other questions.



Ouch, kind of surprised they would still have this limitation. To bad Moxi and Charter never partnered up to have a more feature rich, 3 tuner option, like the retail units offer now. Then again I think Moxi has been on the verge of going under for many years now so I can see why they are not Charters primary DVR anymore.

Ouch, kind of surprised they would still have this limitation. To bad Moxi and Charter never partnered up to have a more feature rich, 3 tuner option, like the retail units offer now. Then again I think Moxi has been on the verge of going under for many years now so I can see why they are not Charters primary DVR anymore.

I didnt like the charter moxi boxes much. I had 3 of them go bad in a year.

I have an install scheduled for 1/7/11. I am getting a primary and two satellites. Will I be getting the 3432 or the 3450 and what is the difference? The Motorola site only shows a 3400. Are the 3432 and 3450 "Charter specific" versions of that machine? Thanks.

Unfortunately, we cannot guarantee which model you will receive but the difference is hard drive space. Motorola DCX3432M = 320 GB, up to 210 hrs SD or up to 45 hrs HD recording hours. Motorola DCX3450M = 500 GB, up to 300 hrs SD or up to 60 hrs HD recording space. As to the last question, I do not know if they are "Charter specific" versions.

Know we tend to concentrate on HD here but a question about the SD weather channel. As I am sure you know you can only get local weather forecast on the standard definition weather channel (used to be channel 98). A few weeks back Charter moved SD WC to “96” and my picture is horrible! Anybody else experiencing the same and CharterUmatter is there anything that can be done about it?

I use my TV tuner on one TV and an old VCR on my system downstairs for 2 TVs and I have no problem with the SD weather channel.

While we are on the weather channel. Are they ever going to do local weather on the weather on the 8's?

Are you absolutely sure that the secondary receivers don't have individual tuners also? If you had say 3 or 4 TV's hooked up to this system and only had 2 tuners that is just plain wrong. Uverse gives you 4 tuners which is still fairly limiting if you're recording a couple of shows and want to watch something else live. For the Charter multi-room DVR to only have 2 tuners is like the dark ages.


Hi phatty,

The new setup is the same. They will share 2 tuners period which means if 2 recordings are going at once the secondary receivers must either watch one of the recordings in progress or something previously recorded. They will get HD though.

Let us know if you have any other questions.

It drives me crazy that companies are advertising a "multi-room DVR" when the extender units do NOT have full DVR capabilities. Pausing and rewinding live TV are features that I believe most people consider standard parts of a DVR. It borders on false advertising. I'm thinking more of AT&T U-Verse, which has been falsely pushing their solution as a DVR heavily since they started. But it sounds like Charter's multi-room DVR option (which I haven't seen promoted yet) has the same limitations. It's NOT a DVR if it doesn't pause and rewind live TV.

I have 2 tuners in both tivo hds and have 2 tuners in my windows media center and another 3 qram tuners on my tvs. lets see uverse top that.

oops i forgot 1 cable box.

allso the tivos are networked so its like have 4 tuners

Are you absolutely sure that the secondary receivers don't have individual tuners also? If you had say 3 or 4 TV's hooked up to this system and only had 2 tuners that is just plain wrong. Uverse gives you 4 tuners which is still fairly limiting if you're recording a couple of shows and want to watch something else live. For the Charter multi-room DVR to only have 2 tuners is like the dark ages.

I didnt like the charter moxi boxes much. I had 3 of them go bad in a year.

My Moxi 3012 rocks. I won't trade it for multiroom yet, not with the current 2 stream limitations.

So in 2011 we're getting MORE HD channels and will be able to do LESS with them :-)

Happy New Year BTW!

I cant find anything to watch on cable anymore. almost every channel has some kind of marathon on. And theres not many new shows on cable anymore.
Im sick of all the tv show marathons

I am starting to watch blu-rays and dvds more.

I think drive space is more important then then the number of tuners a dvr has since most shows on cable get repeated a lot




My Moxi 3012 rocks. I won't trade it for multiroom yet, not with the current 2 stream limitations.

So in 2011 we're getting MORE HD channels and will be able to do LESS with them :-)

Happy New Year BTW!

The move to 96 also caused me to lose the Weather Channel SD on our upstairs TV which is fed from a split right off the outside box. It continued to work downstairs, but that feed comes in through an amplifier in the basement. (The upstairs must have been added later because the cable just runs outside the house and in through the wall.) Anyway, luckily we just got a new TV for the bedroom and Weather SD is available via QAM.

Speaking of QAM, I think I mentioned this before, but it would be nice to have all the QAM channels tagged and mapped. KSDK is mapped to 7.1 and labeled "KSDK", but the Weather HD is unlabeled at 114-1, and other SD channels available on QAM like CSPAN2 are just randomly placed. Why not map them to their corresponding analog channel number? i.e. Weather HD would be 96-1.

Last week, I picked up a Motorola DCT700 set top box.

On my Moxi box, I can get into settings and unselect channels that I do not subscribe to. In doing this, when I scroll through the channel/menu guide these channels do not appear. I cannot find this option on the DCT700. Am I just missing it or is this not available on the Motorola DCT700 box?

One of the many things you can't do on the Motorola that you can on Moxi.

Last week, I picked up a Motorola DCT700 set top box.

On my Moxi box, I can get into settings and unselect channels that I do not subscribe to. In doing this, when I scroll through the channel/menu guide these channels do not appear. I cannot find this option on the DCT700. Am I just missing it or is this not available on the Motorola DCT700 box?

Its the opposite, you make "lists" of channels you WANT to be in the list. So its inclusive, and you can make multiple lists.

Wait, I just got charter again after being out of the area for 3 years. I received a Moxi HD DVR and was told, unlike the past, there was no Mate available. This was around 12/6 or so. Are there mates available now that I can get or will I have to give up my Moxi and get another HD DVR and the secondary receiver?

Wait, I just got charter again after being out of the area for 3 years. I received a Moxi HD DVR and was told, unlike the past, there was no Mate available. This was around 12/6 or so. Are there mates available now that I can get or will I have to give up my Moxi and get another HD DVR and the secondary receiver?

There haven't been MoxiMates for awhile. If you want Whole House DVR, you'll have to give up the Moxi for a Moto system

There haven't been MoxiMates for awhile. If you want Whole House DVR, you'll have to give up the Moxi for a Moto system

Yeah, you responded to me in the Moxi thread, thanks!

I have a question for Umatter2charter: The motorola box for the multi room DVR set up, does that include the optional MoCA? I want to know if I have another MoCA adapter if I can just connect to the DVR box to get networking in a room that I don't feel like trying to drag cat5 to.

EDIT: Better yet, the secondary box would be the room where I want the network connection. It seems the boxes charter is using are all M which, I think, means they have the MoCA capability. So, would I be able to run an ethernet cable from the secondary box to a Boxee Box and get my network connection?

Yeah, you responded to me in the Moxi thread, thanks!

I have a question for Umatter2charter: The motorola box for the multi room DVR set up, does that include the optional MoCA? I want to know if I have another MoCA adapter if I can just connect to the DVR box to get networking in a room that I don't feel like trying to drag cat5 to.

EDIT: Better yet, the secondary box would be the room where I want the network connection. It seems the boxes charter is using are all M which, I think, means they have the MoCA capability. So, would I be able to run an ethernet cable from the secondary box to a Boxee Box and get my network connection?


The Ethernet disabled. You will need moca bridges to accomplish what you are trying to do.

Thanks,

Seph

The Ethernet disabled. You will need moca bridges to accomplish what you are trying to do.

Thanks,

Seph

Thanks for the reply. The ethernet is disabled on both the 3400 and the 3200, meaning I would need a set of moca bridges or just the 3200?

Have Charter disabled ethernet for a reason?

Thanks for the reply. The ethernet is disabled on both the 3400 and the 3200, meaning I would need a set of moca bridges or just the 3200?

Have Charter disabled ethernet for a reason?

Let me talk to some people and see what I can find out for you.

Thanks for the reply. The ethernet is disabled on both the 3400 and the 3200, meaning I would need a set of moca bridges or just the 3200?

Have Charter disabled ethernet for a reason?

Ok, so you are going to need a set of bridges. As for the Ethernet port goes it would be to use as a interface to the internet. I hope that this answers your questions. Please let us know if you need anything else.

Thanks for the response.

Thanks for the response.

You are very welcome. Have a good rest of your day.

Updates for Multi-Room DVR

After more research (and finding that originally released information was wrong :( ) we have updates to provide:

1. The main DVR receiver has 2 tuners that can be used for live video or recordings.
2. Approved external hard drives (e-sata) are able to be used when hooked to the main DVR Receiver
3. Each secondary box has a tuner as well as the ability to view recordings from the main DVR
4. Secondary boxes are unable to pause, fast forward, or rewind live video and are unable to set or change recordings on the main DVR, but can access already recorded video from the main DVR

Sorry for the confusion and original misinformation - hope this helps!

Updates for Multi-Room DVR

After more research (and finding that originally released information was wrong :( ) we have updates to provide:

1. The main DVR receiver has 2 tuners that can be used for live video or recordings.
2. Approved external hard drives (e-sata) are able to be used when hooked to the main DVR Receiver
3. Each secondary box has a tuner as well as the ability to view recordings from the main DVR
4. Secondary boxes are unable to pause, fast forward, or rewind live video and are unable to set or change recordings on the main DVR, but can access already recorded video from the main DVR

Sorry for the confusion and original misinformation - hope this helps!


That sounds like a lot better of a solution. The other information you had sounded like the features/limitations you would have had several years ago. Not 2010 or 2011.

Is there any special wiring that takes place for these units to talk? Or do they talk through the Cable lines like the multi room Moxi units did? I still don't think I can part with my Moxi, but knowing the above does make me scratch my head a little and consider the switch. I recently started using my PC for some recordings just so that I could access some content on my 2nd TV. But my PC Tuner only gets the basic HD channels, and so far the quality seems crap.

Yes, the boxes communicate via coax using MoCA technology. I actually have the system installed in my home and everything has been working great.


George

Yes, the boxes communicate via coax using MoCA technology. I actually have the system installed in my home and everything has been working great.


George

So this is available now?

So this is available now?

Yes, the Multi-Room DVRs are available to be ordered and installed in the St. Louis market now. If you have additional questions regarding your account/pricing specifically or would like to set up an install contact us via PM.

My SDV box is still blinking yellow. When is this thing supposed to go live or whatever?

I'm a little fearful that everything is going to stop working when it does.

Anyone with a cablecarded TiVo and an SDV adaptor had there SDV turn on yet?

Good Afternoon Ort,

We will submit an inquiry and see if we can get a confirmed launch date for you. We'll respond just as soon as we hear back :)

Thanks,

Dylan

Good Afternoon Ort,

We received a response from local and unfortuantely we do not have a confirmed launch date as of yet. We are continuing to work to get SDV active. I can say that in markets where SDV is active, we have had very little trouble making the switch. Please let us know if you ever have any other questions :)

Thanks,

Dylan

I have had Charter for one year now and have not gone a couple months without my dvr acting up. They first gave a Motorola DVR that the audio would keep cutting in and out. Then they brought out the Moxi, and that started to overheat and turn on and off on its own. I have gone through 2 more since then. I finally called support yesterday and they told me that there was an alert in my area to replace the moxi with the new Motorola boxes. I really love the moxi gui and the features but cant stand the slowness of it anymore. So the tech showed up to my house and didn't have anything but moxi's in his truck.The boxes he had were in worse condition than mine. Needless to say, he installed the box and I am still sitting here with the same issue. They keep saying they will come out and replace the box with new Motorolas but that has yet to happen. I have tired going to the local Charter office and they guy was rude telling me that its not a store and I cant pick and choose what I want installed. Anyone else have this issue?

I have had Charter for one year now and have not gone a couple months without my dvr acting up. They first gave a Motorola DVR that the audio would keep cutting in and out. Then they brought out the Moxi, and that started to overheat and turn on and off on its own. I have gone through 2 more since then. I finally called support yesterday and they told me that there was an alert in my area to replace the moxi with the new Motorola boxes. I really love the moxi gui and the features but cant stand the slowness of it anymore. So the tech showed up to my house and didn't have anything but moxi's in his truck.The boxes he had were in worse condition than mine. Needless to say, he installed the box and I am still sitting here with the same issue. They keep saying they will come out and replace the box with new Motorolas but that has yet to happen. I have tired going to the local Charter office and they guy was rude telling me that its not a store and I cant pick and choose what I want installed. Anyone else have this issue?

Is your Moxi silver or black? I've had zero problems with my black 3012 Moxi. I went through three of the older silver 90xx models in a couple of years, they did tend to overheat. I didn't think they were giving out the older ones in StL anymore though.

And no, you can't get a Moxi at the office. It has to be provisioned in your house.

I'm not giving up my Moxi for any Motorola box! I'll change providers first. :)

Ya I have the 3012. Don't get me wrong, I love it when it works but it stinks when it goes in and out during hockey or a movie. I wish they would be able to fix this. Are they ever going to update the GUI on the Moto?

Ya I have the 3012. Don't get me wrong, I love it when it works but it stinks when it goes in and out during hockey or a movie. I wish they would be able to fix this. Are they ever going to update the GUI on the Moto?

You should have them out to check the signal to your house. The Moxi's are pretty picky when it comes to signal strength.

You should have them out to check the signal to your house. The Moxi's are pretty picky when it comes to signal strength.

The tech did that today. Everything checked out fine. It is just strange. Do you have yours hooked up to a home audio receiver?

The tech did that today. Everything checked out fine. It is just strange. Do you have yours hooked up to a home audio receiver?

Yessir (or ma'am)

Ya I have the 3012. Don't get me wrong, I love it when it works but it stinks when it goes in and out during hockey or a movie. I wish they would be able to fix this. Are they ever going to update the GUI on the Moto?

Not sure there is anything to 'fix' as my 3012 is solid. Only complaint would be the speed. And I occasionally Reboot it to keep ESATA drive happy. Is your Moxi in an enclosed cabinet?

Do the Charter Moxi boxes have a grid guide option? I had one in California a long time ago and seem to recall that was an option. A friend of mine just got a Moxi from Charter here in STL and I couldn't for the life of me find a grid guide option when I was over there last night.

Does a grid guide option exist? If so, where is it?

Yessir (or ma'am)

Ha. Its Sir, Dan!

Not sure there is anything to 'fix' as my 3012 is solid. Only complaint would be the speed. And I occasionally Reboot it to keep ESATA drive happy. Is your Moxi in an enclosed cabinet?

Its pretty much in the open. I have it sitting on a coffee table for the time being.

Do the Charter Moxi boxes have a grid guide option? I had one in California a long time ago and seem to recall that was an option. A friend of mine just got a Moxi from Charter here in STL and I couldn't for the life of me find a grid guide option when I was over there last night.

Does a grid guide option exist? If so, where is it?

I will have to double check to see if that is still a option. I will reply when I have a answer for you.

Thanks,

Seph

Do the Charter Moxi boxes have a grid guide option? I had one in California a long time ago and seem to recall that was an option. A friend of mine just got a Moxi from Charter here in STL and I couldn't for the life of me find a grid guide option when I was over there last night.

Does a grid guide option exist? If so, where is it?

you could get a TiVo Premiere it has nice fast grid guide.

Why cant charter put everything on vod that would be better then a dvr. I guess it world take a lot of bandwidth.

What do you guys and gals know about this "New" multi room HD-DVR? Is it working out ok? How do I get one? Is it stable?

What do you guys and gals know about this "New" multi room HD-DVR? Is it working out ok? How do I get one? Is it stable?

Tom,

The multi room DVR is working out great.

1. e-sata port is live on the main box and you can hook up a hard drive.
2. The main DVR has 2 tuners that can be used for live video or recordings
3. Each secondary box has a tuner as well as the ability to view recordings from the main DVR
4. Secondary boxes are unable to pause, fast forward, or rewind live video and are unable to set or change recordings on the main DVR

If you anymore question just let me know.

Thanks,

Seph

Well I had enough with my Moxi box last night. After watching a movie, I got up and paused the it. When I came back to press play, the screen said I wasn't not subscribed to this channel. How does that even make since. A couple seconds later the Moxi restated itself. How does that happen??
I called Charter yesterday and told them I would like to upgrade to a newer MOTO box that had the HDMI output. They should be here this morning. Lets hope this fixes the issues I am having.

We have basic cable and I'm trying to get our Samsung LCDs to show basic local HD stations (unscrambled stuff). The TVs are supposed to have QAM but nothing shows up after scanning all of the stations. I've used 3 different settings, STD, HRC, and IRC and they can't find a single station. The strange part; my Slingbox HD decodes them properly - looks beautiful, btw. In case you are wondering if it's not wired correctly, I used the same coax that worked on my Slingbox and plugged it into one of the TVs. No joy.

I'm wondering if Charter is using some funky new standard that requires a special setup box.

Well I had enough with my Moxi box last night. After watching a movie, I got up and paused the it. When I came back to press play, the screen said I wasn't not subscribed to this channel. How does that even make since. A couple seconds later the Moxi restated itself. How does that happen??
I called Charter yesterday and told them I would like to upgrade to a newer MOTO box that had the HDMI output. They should be here this morning. Lets hope this fixes the issues I am having.

Sorry to hear of the trouble. Please let us know how the tech call goes.

Thanks,

Seph

We have basic cable and I'm trying to get our Samsung LCDs to show basic local HD stations (unscrambled stuff). The TVs are supposed to have QAM but nothing shows up after scanning all of the stations. I've used 3 different settings, STD, HRC, and IRC and they can't find a single station. The strange part; my Slingbox HD decodes them properly - looks beautiful, btw. In case you are wondering if it's not wired correctly, I used the same coax that worked on my Slingbox and plugged it into one of the TVs. No joy.

I'm wondering if Charter is using some funky new standard that requires a special setup box.

On basic cable you should receive all basic HD channels. We do not require any box for this. Please try another rescan and search every channel to see if any of them come up.

Thanks,

Seph

Sorry to hear of the trouble. Please let us know how the tech call goes.

Thanks,

Seph

Tech came and replaced the moxi with a moto 3416. I was hoping to get a new 6416 but beggers cant be choosers. Everything seems to be working great as of now. Everything is fast which is a huge upgrade!

On basic cable you should receive all basic HD channels. We do not require any box for this. Please try another rescan and search every channel to see if any of them come up.

Thanks,

Seph

Thanks for your reply. :)

I feel like an idiot, but I didn't know there was a difference between the 2 coax inputs on our TVs. I've read some documents that said they were the same, but that's not true. Two of my TVs were difficult to get behind so I left them plugged into the air input and scanned for stations there. Well, moving the coax over to the cable input fixed it.

I must say, I didn't expect to get this many channels! Btw, I have Charter cable service and I'm using the freebie channels for when my "other" source doesn't work during severe weather.

Thanks for your reply. :)

I feel like an idiot, but I didn't know there was a difference between the 2 coax inputs on our TVs. I've read some documents that said they were the same, but that's not true. Two of my TVs were difficult to get behind so I left them plugged into the air input and scanned for stations there. Well, moving the coax over to the cable input fixed it.

I must say, I didn't expect to get this many channels! Btw, I have Charter cable service and I'm using the freebie channels for when my "other" source doesn't work during severe weather.

You are very welcome. I'm glad to hear that you got everything working. Please let us know if you have any other questions or problems

Thanks,

Seph

Do the Charter Moxi boxes have a grid guide option? I had one in California a long time ago and seem to recall that was an option. A friend of mine just got a Moxi from Charter here in STL and I couldn't for the life of me find a grid guide option when I was over there last night.

Does a grid guide option exist? If so, where is it?

I do not see any option to change to a grid guide. I looked on the est box here and do not see anything that can change the guide.

Just wondering if the new channels will be sdv. And if i have any problems with sdv tuner do i need to call charter?

There are lot of sdv horor stories on tivocommuity.

also they say my tivo wont record tivo suggestions when sdv starts to save bandwidth. and channels will turn themselfs off if I dont use the remote for a hour to save bandwidth.

I do not see any option to change to a grid guide. I looked on the est box here and do not see anything that can change the guide.

That's exactly what I saw at my friend's the other day- thanks for double checking for me though.

Just wondering if the new channels will be sdv. And if i have any problems with sdv tuner do i need to call charter?

There are lot of sdv horor stories on tivocommuity.

also they say my tivo wont record tivo suggestions when sdv starts to save bandwidth. and channels will turn themselfs off if I dont use the remote for a hour to save bandwidth.

Good Morning,

The new channels will be SDV once it becomes active. If you have any issues you are more than welcome to contact us via any of our support channels whether it be on here, eChat, or calling 888-438-2427. :)

If a box is left on and a channel is dropped there will be a popup asking if you are still watching however this should not affect shows while they are recording.

Did you have any other questions we could help with?

Thanks,

Dylan

Just wondering if SDV is on in the 63119, or if there was an update to the Moxi (3012) last night. My Moxi is flying today! I know we're close to New Channel day (12th) so figured maybe SDV had been turned on early.

Good evening, There was some node optimization done last night in preparation of the channel launches. SDV should be active.

Good evening, There was some node optimization done last night in preparation of the channel launches. SDV should be active.

not active for me. tuning adaptor is still blinking. I still have to wait for tivo to add the new channels to the channel list. that should happen soon.

new channels start on the 12th?

not active for me. tuning adaptor is still blinking. I still have to wait for tivo to add the new channels to the channel list. that should happen soon.

new channels start on the 12th?

The 12th was announced, yes

What is sdv?

not active for me. tuning adaptor is still blinking.

Not active for me either in the CWE- Tuning adapter is still blinking yellow.

What is sdv?



SDV = Switched Digital Video:

http://en.wikipedia.org/wiki/Switched_video

:)

Got a message on one of my Tivos about the new channels today.
Both of my adapters are still blinking, but I'm getting the new channels.
One problem, Tivo has Speed and ABCFamily backwards.
Guess I need to make a call.
Edit
Also Spike and Nick
Two Hallmarks, 743 is Cooking
Tivo lists Cooking as 741 and it is VH1

I was on the phone talking to a rep and got disconnected, try again.
He doesn't have a list of these channels.

Got a message on one of my Tivos about the new channels today.
Both of my adapters are still blinking, but I'm getting the new channels.
One problem, Tivo has Speed and ABCFamily backwards.
Guess I need to make a call.

What channel numbers are assigned to Speed and ABC Family?