Hello,

This thread is for discussion relating to Charter HD cable reception in the St.Louis metropolitan area.

There are currently three HD receivers provided by Charter for this market: the Moxi, the Motorola 6200,
and most recently, the Motorola 3416. The Moxi and 3416 are DVRs, the 6200 is not.

The 6200 has a working firewire port and a working DVI port.

Some Moxis have firewire ports and some do not. Of the ones that do, they are reported to be active.
The Moxi's DVI port is reported to be active.

The firewire and HDMI ports on the 3416 are active.

Check this thread if you are interested in recording to a PC via firewire with the Motorola units.
It is not currently possible to record to a PC from a Moxi. See this post in the recording thread.

On April 12, 2007, Charter and Sinclair (KDNL ABC) announced a carriage agreement through March 2010.

On December 29, 2008, Charter and Belo (KMOV CBS) announced a carriage agreement. Terms and duration were not disclosed.



Charter St.Louis HD Lineup

760 Food HD
761 HGTV HD
762 AMC HD
763 CNN HD
764 The Learning Channel HD
765 Animal Planet HD
766 The Science Channel HD
767 Smithsonian HD
768 National Geographic HD
769 MLB Network HD
770 HDNet
771 HDNet Movies
772 Golf HD
773 ESPN-HD
774 ESPN2-HD
775 Discovery HD Theater
776 Discovery HD
777 HBO HDTV-East
778 Showtime HDTV-East
779 Cinemax HDTV-East
780 KDNL-DT ABC
781 KPLR-DT CW
782 KTVI-DT FOX
784 KMOV-DT CBS
785 KSDK-DT NBC
786 USA Network HD
787 Sci-Fi HD
789 KETC-DT PBS
790 Starz HDTV-East
791 HD-PPV
792 FSNMW-HD
793 The Movie Channel HDTV-East
794 The Weather Channel HD
795 A&E HD
796 History Channel HD
797 TNT HD
798 TBS HD
799 PALLADIA



Related issues are often discussed on the St. Louis, MO - OTA thread as well.

In comparisons with other major metropolitan cities near St. Louis, I would call Charter's HD lineup "meager", not "modest". For example, I think the Indianapolis cableco's have around 20 HD stations with all major networks, while Charter carries only 13, with ABC and CBS being absent.

Please keep in mind two huge upcoming events that will not be shown in HD if Charter does not resolve its dispute with Belo. Unless you have an antenna, you will not be able to view March Madness and the Masters Golf Tournament in HD. Those two are enough to drive me to satellite. I urge everyone to call Charter and voice your displeasure.

Fair enough.

Here, for the record, is the local Charter lineup as of today.


770 HDNET
771 HDNTM
773 ESPNHD
775 DISC-HD
777 HBOHD
778 SHOHD
779 MAXHD
781 KPLRDT CW
782 KTVIDT FOX
785 KSDKDT NBC
789 KETCDT PBS
792 FSNMWHD
797 TNTHD
799 MTVHD


One minor addition: Although I've never ordered anything to test this out, I believe Charter channel 791 is reserved for PPV-HD events,

One minor addition: Although I've never ordered anything to test this out, I believe Charter channel 791 is reserved for PPV-HD events,
In three years with Charter HD I don't recall anything being on that channel-or have I just missed it?

I wouldn't give Charter credit for FSMDW due to the fact that it is a test screen 97% if the time.

Does anyone else get audio dropouts using Moxi or Moxi-mate....but then you back it up and it is OK?
pwsher

In three years with Charter HD I don't recall anything being on that channel-or have I just missed it?

It was about a year ago I think, There were actual movie listings on the program guide.

The wife was interested in one of them so I went ahead and ordered it but it never started.

Charter CSR told us the listings were there by mistake and there actually wasn't any programming there.

I do recall some Moxi users being able to see movies with no sound around the same time period, IIRC.

It was about a year ago I think, There were actual movie listings on the program guide.

The wife was interested in one of them so I went ahead and ordered it but it never started.

Charter CSR told us the listings were there by mistake and there actually wasn't any programming there.

I do recall some Moxi users being able to see movies with no sound around the same time period, IIRC.

Most recently on the channel I've seen listed "NHL Center Ice Hi-Def games" (or something like that, I'm not at home right now to check) although, as I said earlier, I've never ordered any PPV events on the channel.

Does anyone else get audio dropouts using Moxi or Moxi-mate....but then you back it up and it is OK?
pwsher

I'm not sure if this is what you mean, but occasionally, for me, multiple channels will just have no sound for an extended period, but a soft reset (holding down the reset button on the front of the main Moxi box) fixes the problem.

I would say that this occurs maybe once a month or less.

Most recently on the channel I've seen listed "NHL Center Ice Hi-Def games" (or something like that, I'm not at home right now to check) although, as I said earlier, I've never ordered any PPV events on the channel.

Hmmm, my 6200 has guide data through 3/2 and right now has off-air clear through for 791. 792 has a Blues game on the 27th according to the guide.

Charter reaches half-million telephone customers
Thursday February 15, 11:12 am ET


Charter Communications Inc. said Thursday that it has reached the 500,000-customer mark for its Charter Telephone service.
The company said the mark was reached primarily over the past year when it undertook an aggressive rollout of its telephone service.

Charter said it has quadrupled the number of Charter Telephone customers since the beginning of 2006. Availability of the service passes more than 6.8 million homes, and Charter said it plans to launch phone service in more markets this year.

The company said Angela McCall of St. Louis signed up as Charter's half-millionth telephone customer. She will be presented Thursday with a high definition television, desktop computer and cordless telephone system, as well as a free year of Charter's three-service bundle (digital video, high-speed Internet access and telephone).

"More than seven out of 10 of our telephone customers subscribe to all three services," Ted Schremp, senior vice president and general manager for Charter Telephone, said in a statement.

St. Louis-based Charter Communications Inc. (Nasdaq: CHTR - News) is the nation's third-largest cable television provider, and also provides digital video programming, high-speed Internet access and telephone service, among other services.

Published February 15, 2007 by the St. Louis Business Journal

I wouldn't give Charter credit for FSMDW due to the fact that it is a test screen 97% if the time.

On this one you have to blame fox sports...they don't show the HD programming but maybe once or twice a week. Not sure why they don't upconvert everything else but they don't

Does anyone else get audio dropouts using Moxi or Moxi-mate....but then you back it up and it is OK?
pwsher

Yes, occasionally I see dropouts in audio ranging from 2-5 seconds and then it's right back. Also if I rewind, your right, the sound plays the next time.

Hello,

This thread is for discussion relating to Charter Communication reception in the St.Louis metropolitan area.

There are currently three HD receivers provided by Charter for this market; The Moxi, The Motorola 6200, and most recently, the Motorola 3416.

The 6200 has a working firewire port and a working DVI port.

Some Moxi's have firewire ports and some do not. Of the ones that do, they are not believed to be active. The Moxi's DVI port is not active.

The firewire and HDMI ports on the 3416 are believed to be active.

Active firewire ports can be used to record programming to D-VHS recorders, or, directly to a PC by following the instructions posted in this thread. D-VHS recorders can record encrypted or non-encrypted channels. PCs can record non-encrypted channels only (see below).

Charter offers a rather modest HD programming lineup. Absent are HD signals from 2 of the local broadcast stations owned by Sinclair and Belo due to carriage pricing disputes.

Channel . . . . .Firewire 5C encrypted
770 HDNET . . . .Yes
771 HDNTM . . . .Yes
773 ESPNHD . . . Yes
775 DISC-HD . . .No
777 HBOHD . . . .Yes
778 SHOHD . . . .Yes
779 MAXHD . . . .No
781 KPLRDT CW . .No
782 KTVIDT FOX . Yes
785 KSDKDT NBC . Yes
789 KETCDT PBS . No
791 HD-PPV . . . No
792 FSNMWHD . . .No
797 TNTHD . . . .No
799 MTVHD . . . .No


I will be editing this post to add more specifics on the above and expand the content.

Meanwhile, much background can be found by reading our parent thread, St. Louis, MO - HDTV.

Well now. What do you know. A St. Louis, MO., Charter thread! Thats not a bad idea. I knew a guy who tried to launch a local thread and took a pretty good thrashing at the effort. I have developed pretty thick skin. :)

I am glad to see it up and running afterall. Many thanks to the folks at the parent site--St. Louis, MO - HDTV. If your here you should also be there. Much to be learned from that site. Many knowledgeable posters there. Not sure if this site will have longevity but time will tell. As many have pointed out there are also distinct advantages to a combined site.

Thanks for picking it back up and relaunching the thread Dave!!

charter and belo can both go suck it. i called charter and they couldnt care less. just picked up a HDTV with built in tuner and CBS-HD looks alot better than Charter was ever able to provide!

Had Charter come out and trade my MOXI and Mate in for the new Motorola 3416? HD DVR yesterday. I had a static noise problem on the MOXI and Mate that became unbearable - sound was perfect through digital audio out but not through RCA connected directly to TV. Already miss the convienence of the Mate and the overall MOXI menus.

Couple of points on the new box based on my limited experience last night:

1. Having trouble deleting channels - can not find a menu to add/delete channels. It has a favorite feauture but I would like to remove channels like 784 that are not available.

2. Picture quality on non-HD channels appears better than MOXI although I am still working through the settings - currently have non-HD 4X3 channels set to be 480P.

3. Movement amoung HD channels was very quick but inabliilty to remove channels caused a swith from 1080 to 480 which increased the time for the channel to appear. Good example is 785 to 784 to 782 - since 784 is off the air the aspect changes and causes a few seconds of black screen before 782 appears.

4. Menus - will take some time to learn the navigation although it seemed that the TV guide features were better. Had some trouble finding programs to set DVR - hopefully I can work through some of this tonight.

5. Power - unlike the MOXI the power is separate for the TV and box - does have a system power off feature that with one press of the button with power off/on all components programed into the remote.

Will report back next week on how it goes this weekend. Considering switching to DISH to get back the Mate features lost. Already realizing how nice it was to be able to access DVR from two different TV's.

charter and belo can both go suck it. i called charter and they couldnt care less. just picked up a HDTV with built in tuner and CBS-HD looks alot better than Charter was ever able to provide!

Sad but true! Can you believe how awesome that uncompressed OTA-HD picture appears :)

I don't know if this was a late addition or not. Just saw this on FOX's site. Tonight's game is in HD :)

—The Friday, Feb. 16 Blues game vs. Nashville will be available in HD on Charter channel 792 in St. Louis and DirecTV channel 95.

Congrats on the new Charter thread!

Scott

Hmmm, my 6200 has guide data through 3/2 and right now has off-air clear through for 791. 792 has a Blues game on the 27th according to the guide.

I believe they show sport package hd games there...mlb extra innings and center ice.

I don't know if this was a late addition or not. Just saw this on FOX's site. Tonight's game is in HD :)

Cooool. Just saw my first Hockey fight in HD!!! Blood looked real. :eek: You could even see the missing teeth. :D

FWIW.....I just had my 9022 Moxi replaced with the 3416 here in St. Louis. I miss the Moxi interface but it's nice having the 160gb hard drive. I think HD looks just as good and SD might be slightly better. The tech said that as the Moxi boxes are brought in they will not be replaced here. Any exchanges or new boxes will be the 3416.

Scott

4 quick questions:

Is the moxi the only HD receiver capable of having a "mate"?

How much is charter charging to switch out boxes?

Is anyone using HDMI with the newer receivers?

Has anyone heard of wait times on the new receivers?

4 quick questions:

Is the moxi the only HD receiver capable of having a "mate"?

How much is charter charging to switch out boxes?

Is anyone using HDMI with the newer receivers?

Has anyone heard of wait times on the new receivers?

I can only definitively answer the first question. The Moxi 9022 is the only Charter box with multi-room support, however no more of those seem to be available.

For thos Charter subs that still have the Moxi, the waited 4.1 update should happen no later than the middle of march here in St Louis.

the main thing from this upgrade is the ability to hook up an external hard drive via usb 2.0 ports on the back of your DVR.

Also there will be a slow mo cability coming with this update.

Wolverine

For those of you with the 3416 DVR box, do all the buttons on your remote work? Seems like a bunch of ours don't do anything. Thanks!

For thos Charter subs that still have the Moxi, the waited 4.1 update should happen no later than the middle of march here in St Louis.

the main thing from this upgrade is the ability to hook up an external hard drive via usb 2.0 ports on the back of your DVR.

Also there will be a slow mo cability coming with this update.

Wolverine

This is great news. Who is your source of information and what is the level of reliability? Thanks

Slightly off topic.
Anyone know what the upload speeds are for Charter's 5MB & 10MB plans are? I can find nothing on their website with the uploads. I need more upstream for hosting internet gaming.

Sad but true! Can you believe how awesome that uncompressed OTA-HD picture appears :)

Are we talking about the same station KMOV that has killed their PQ with the subchannel inclusion?

It has looked terrible since they added the subchannel with an overly soft image and substantial macroblocking.

Cheers,

I just wanted to see if anyone had a recommendation on a compact outdoor antenna. I want to be ready if Charter looses any more local channels. Is anyone out there having success with a small outdoor antenna in the Hazelwood area?

I just wanted to see if anyone had a recommendation on a compact outdoor antenna. I want to be ready if Charter looses any more local channels. Is anyone out there having success with a small outdoor antenna in the Hazelwood area?

I am using an antennea's direct DB4 in the west county area.

Are we talking about the same station KMOV that has killed their PQ with the subchannel inclusion?

It has looked terrible since they added the subchannel with an overly soft image and substantial macroblocking.

Cheers,

Hey John,

I am not ...Contributing Editor & Surround Music Review Widescreen Reviewer I am just a 4 eyed nontech guy with horrible SD and fair HD via cable. OTA-HD is looking quite good from my vantage point, even with the subchannel. ;)

My mom got her latest bill and Charter had incresed her monthly bill for basic and expanded basic (channel 2-99) with internet to $84.00. She is on a fixed income and this seemed outrageous to me. I called the retention line, mentioned DSl and they reduced it to $67.40.....I said nope.....you gotta do better..........a few minutes of confiring and oh yeah we can let her have it for $57.40 (which I think is giving her the internet for $19.99. They guaranteed that for 1 year so Momma's happy for awhile. :) It's like pulling teeth but the squeeky wheel does get the grease.

My mom got her latest bill and Charter had incresed her monthly bill for basic and expanded basic (channel 2-99) with internet to $84.00. She is on a fixed income and this seemed outrageous to me. I called the retention line, mentioned DSl and they reduced it to $67.40.....I said nope.....you gotta do better..........a few minutes of confiring and oh yeah we can let her have it for $57.40 (which I think is giving her the internet for $19.99. They guaranteed that for 1 year so Momma's happy for awhile. :) It's like pulling teeth but the squeeky wheel does get the grease.

Nice work!

Slightly off topic.
Anyone know what the upload speeds are for Charter's 5MB & 10MB plans are? I can find nothing on their website with the uploads. I need more upstream for hosting internet gaming.
I have 5MB. The advertised upload speed is 500k. I just did a speed test at speakeasy and got 479k which, I understand is about what to expect.

Using the Charter Speed Test, my Pipeline (5mb) returns a download speed of 3.2mb. It does not provide a upload speed.

DSLReports returns 4.7mb down and 471k up. It also shows 4.5mb as the median download for STL users of Pipeline 5mb.

On another topic, I called Charter a few weeks ago, and fairly effortlessly, the agreed to drop my stand-alone monthly Pipeline charge from $62.95 to $29.95.

I had no problem getting them to reduce my 3mb service from $43.99 to $19.99. They are pretty negotiable if you threaten to cancel.

4 quick questions:

Is the moxi the only HD receiver capable of having a "mate"?

How much is charter charging to switch out boxes?

Is anyone using HDMI with the newer receivers?

Has anyone heard of wait times on the new receivers?


1. Not sure
2. No charge here
3. Yes. Directly to the TV
4. I called and they were at my door the next day....(during a snowstorm!!)

I am trying to connect a LCD to Moxi via the DVI port and am having some issues. My TV is stating that it is not recieving any digital signal. Two questions...
1. Is the DVI port on the Moxi active? I thought it was...
2. The LCD is not HDCP compliant...does Moxi require it to be?

I may try a standard HD box and see if that fixes the issue. Any help is appreciated!

I am trying to connect a LCD to Moxi via the DVI port and am having some issues. My TV is stating that it is not recieving any digital signal. Two questions...
1. Is the DVI port on the Moxi active? I thought it was...
2. The LCD is not HDCP compliant...does Moxi require it to be?

I may try a standard HD box and see if that fixes the issue. Any help is appreciated!

Try this link. It answers your questions. ;)

http://splmoxifaq.googlepages.com/FAQ.htm

Does anyone know if the Charter standard HD box (non-DVR) needs a HDCP compatible DVI input on a display like the Moxi does? I may have to switch out the Moxi for one. Also, how does one connect a Charter Moxi or non-DVR HD box to a media center? Thanks.

Does anyone know if the Charter standard HD box (non-DVR) needs a HDCP compatible DVI input on a display like the Moxi does? I may have to switch out the Moxi for one. Also, how does one connect a Charter Moxi or non-DVR HD box to a media center? Thanks.

I can't say for sure but I believe it probably does. When I go into diagnostic mode on the 6200 with my DVI connected it shows HDCP active on all channels. I have no way of turning off HDCP on my display though.

FWIW, I don't recall anyone ever confirming the DVI port on the Moxi works even with a HDCP compliant display.

Are you asking about archiving to Windows MCE ? If so, I have a little bit in post #1 about it.

Dow Jones & Company, Inc. .

When it comes to innovation, the cable TV industry has been long on talk but slow on action. For years, cable executives have promised viewers they'd soon be using remotes to shop, play games, interact with advertisers and vote contestants off the island. But these and many other features, for the most part, haven't been delivered.

Meanwhile, innovations appear daily on the Internet. Some prognosticators predict the Internet eventually will beat cable in the battle for the living room, with most of the entertainment Americans consume piped over the Web to television sets. That would leave cable operators with the unglamorous and less lucrative job of providing the pipes.

But now something is happening that may tilt the playing field more to the cable guys' advantage. After more than six years of development by CableLabs, the industry's research and development arm, cable operators are rolling out technology that could facilitate new applications and help cable TV maintain its dominant position in home entertainment.

The technology addresses an age-old problem at the root of the cable industry. Because the industry grew up as thousands of separate systems, there was little consistency in the technology used, making service upgrades difficult. This remained true even though many systems were consolidated by giants such as Comcast and Time Warner. Just to add a feature like a news ticker on the bottom of the screen, for example, software has to be modified many times to fit different set-top boxes and network gear in a multitude of systems.

The new technology, with the cumbersome name of OCAP, for Open Cable Application Platform, is software that behaves like an operating system that runs on digital cable set-top boxes and other devices. OCAP, then, is to set-top boxes what Microsoft Windows is to computers. Adding a new feature, like the ticker, is an easy task regardless of the cable system. That ease is expected to spark a flurry of creativity among software companies, as new applications will no longer have to be tailored to fit separate cable systems.

Even better, manufacturers such as Panasonic, Samsung and LG already have designed OCAP TV sets that will eliminate the need for set-top boxes, the scourge of many a home-entertainment center. With OCAP TVs, scheduled to be available as early as this year, users just have to attach a cable and the set will get video-on-demand, advanced program guides and other interactive features from cable.

OCAP also enables manufacturers to design a unit combining DVD players, digital video recorders and other devices within a set-top box. So, cable subscribers won't need to lease boxes from their operators -- income hardly worth the capital outlay -- to get all of the interactive features. Any OCAP device they buy from an electronics retailer will do the trick, as long as the cable system has been upgraded for it.

Some manufacturers predict a slew of new devices to follow, such as one that could pipe in cable TV while grabbing photos, music and videos off home computers. Some see OCAP even helping to solve that other curse: multiple remotes.

But be patient. Like any new technology, OCAP still faces significant obstacles and uncertainty. It will have an impact only if it's used in enough cable systems to attract the attention of software companies and device makers who need to sell in large volumes.

The good news is that a few of the largest cable operators are moving quickly to deploy OCAP, hoping to head off growing competition from phone companies, satellite TV and the Internet. Time Warner plans to install its first OCAP set-top boxes in subscribers' homes in May, and is scheduled to have all of its systems OCAP-ready by July. Time Warner Cable subscribers will first see the benefit of this later this year, when the company uses OCAP to enhance its program guide.

Other cable operators aren't far behind. Comcast, the largest cable company with more than 23 million subscribers, plans to deploy OCAP in two markets before year's end. Cox Communications, another large operator, hopes to be able to begin trials for OCAP devices in a half- dozen markets this year.

But no matter how fast cable operators move, their progress in deploying OCAP is going to be limited by the tens of millions of digital cable boxes already in place. Most of those boxes don't have the memory or the processing power to run OCAP. For OCAP to reach critical mass, cable operators must offer enough advanced features -- at a good price -- to convince consumers to order the new devices.

Cable companies don't have a luxury of time. While some consumer- electronics companies are working with OCAP, others -- like Sony, Hewlett-Packard and Apple -- are developing devices that bypass cable operators altogether by routing movies, TV shows and other content from the Internet to the TV.

The race is on.

---

Is it just me or is the other St Louis forum like a soap opera? It is just constant bickering in there.

Is it just me or is the other St Louis forum like a soap opera? It is just constant bickering in there.
No, I think it is frustrated people (like us) who have
paid for an HDTV, paid for cable/satellite and/or over the air HD and then get frustrated when it does not work up to the level we are paying for. It is a rare night that EVERYTHING works as it is supposed to. Either the TV has an issue, the transmitting provider has an issue or the broadcasting station has an issue. Iguess that is the price all HDTV customers pay for being on the "bleeding edge" of technology--sometimes it doesn't work and that is frustrating.

Some Moxis have firewire ports and some do not. Of the ones that do, they are not believed to be active.
The Moxi's DVI port is not active. FireWire ports on Moxi are active. They can only be used for connection to a TV or a Digital VHS recorder. They cannot be used for transferring files from Moxi to a PC or Mac. FireWire outputs the TV program only; it does not deliver the Moxi interface, so it works well for archiving, but is not recommended as the primary connection to a TV.

DVI port is also active on Moxi.

FireWire ports on Moxi are active. They can only be used for connection to a TV or a Digital VHS recorder. They cannot be used for transferring files from Moxi to a PC or Mac. FireWire outputs the TV program only; it does not deliver the Moxi interface, so it works well for archiving, but is not recommended as the primary connection to a TV.

DVI port is also active on Moxi.

Thanks for the info. Is it possible Charter has either of these ports disabled in our market ?

After 10+ years with DirecTV I'm looking at othrt options.
It is difficult to find Charter’s pricing for various programming/hardware elements from their website. I want to hook up 3 HD TVs as follows; the Main HD TV with a HD DVR, and two additional HD TV’s, each with a cable card. I would like a programming package that is roughly equivalent to the DirecTV Plus HD package (185 channels with HD and HD DVR / $69.99 per month).
What Charter programming package do I need and what is the approximate price (non-promotion) for programming and hardware (HD DVR + 2 cable cards)? Also where do I find the brand/model/specs on the current Charter HD DVR?
Also has Charter announced any plans for new HD programing?

Thanks in advance for your input,
-Mike

After 10+ years with DirecTV I'm looking at othrt options.
It is difficult to find Charter’s pricing for various programming/hardware elements from their website. I want to hook up 3 HD TVs as follows; the Main HD TV with a HD DVR, and two additional HD TV’s, each with a cable card. I would like a programming package that is roughly equivalent to the DirecTV Plus HD package (185 channels with HD and HD DVR / $69.99 per month).
What Charter programming package do I need and what is the approximate price (non-promotion) for programming and hardware (HD DVR + 2 cable cards)? Also where do I find the brand/model/specs on the current Charter HD DVR?
Also has Charter announced any plans for new HD programing?

Thanks in advance for your input,
-Mike
My bill for the cable portion is right at $90 for one HD box and regular cable for two other TV's. In addition to HD channels I have HD HBO, SHOW, and CINEMAX. I have just been looking at DIRECTV and believe they would be cheaper for an equivalent to my set up. I don't have DVR or multiple HD TV's.

I am curious why you would leave DIRECTV ? You are aware that Charter does not carry HD CBS or ABC? THey have no announced plan for additional HD channels, having graced us with the addition of an HD MTV channel most recently-wow, I am under whelmed. If DIRECTV adds additional HD channels this year I would think they would be the thing to do with. Have you had service or picture quality issues?

My bill for the cable portion is right at $90 for one HD box and regular cable for two other TV's. In addition to HD channels I have HD HBO, SHOW, and CINEMAX. I have just been looking at DIRECTV and believe they would be cheaper for an equivalent to my set up. I don't have DVR or multiple HD TV's.
I am curious why you would leave DIRECTV ? You are aware that Charter does not carry HD CBS or ABC? THey have no announced plan for additional HD channels, having graced us with the addition of an HD MTV channel most recently-wow, I am under whelmed. If DIRECTV adds additional HD channels this year I would think they would be the thing to do with. Have you had service or picture quality issues?
I currently own my equipment and it needs upgrading to receive the new MPEG-4 HD channels. This requires a new HD DVR/receivers and 5Lnb dish. DirecTV now only leases equipment and requires a 2 year commitment plus $ upfront. I don't like the 2 year commitment, also I have some large trees that may block one of the satellites I need for HD. The picture quality is not good on some of the SD channels. I'm not sure when DirecTV will have more HD channels that I'm intersted in. A lot is riding on the successful launch of 2 satellites.

Currently I watch the locals through the TV's HD OTA tuners. I like the idea of the cable card and no tuner box. I'm also considering Dish (no commitment)as they currently have more HD programming than DirecTV and the Dish HD DVR seems to have less issues than the DirecTV DVR.

Do you know if Dish is going to have Fox Sports Midwest in HD this year for Cardinal games? This is my sole reason for sticking with Charter.

Do you know if Dish is going to have Fox Sports Midwest in HD this year for Cardinal games? This is my sole reason for sticking with Charter.
If I recall corectly someone on the main STL HD thread had said there were no plans for DISH to have Fox Midwest. You might check that thread from two or three weeks ago.

Noticed while surfing that 781 is continuously blocking and dropping audio.

I have a good signal, the inband tuner reports 37db SNR, 53% AGC and no errors.
11-1 OTA is fine.

Yeah 18 last year. 30 would be a good number this year, plus the 20 on KSDK, and ??? on CW 11. I think only KSDK has released their number of games.

Thanks for the response though, I like the Charter thread also.

On another note, I think I am going to make my own antenna. I just rigged one up using a converter from a 1985 RCA 19", and some old curtain rods mounted in the basement. To my suprise i got some HD channels but they break up a lot.

Looks like from the drawing posted earlier, you need reflector booms and active booms.

Any one ever tried this before, besides the DIY attic one with foil that is floating around the net?

Later

[QUOTE=Kris Staff]Yeah 18 last year. 30 would be a good number this year, plus the 20 on KSDK, and ??? on CW 11. I think only KSDK has released their number of games.

I believe since KSDK has the Cardinals this means CW11 lost the contract.

I found on ESPN's web site that the opener is on ESPN2. I guess that means no HD for Charter customers.

Charter 4Q Loss Widens
Wednesday February 28, 6:14 pm ET
By Christopher Leonard, AP Business Writer
Charter 4th-Quarter Loss Widens Despite Sharp Rise in Revenue, Customer Rolls


ST. LOUIS (AP) -- Charter Communications Inc., the cable operator controlled by Microsoft co-founder Paul Allen, said Wednesday its fourth-quarter loss widened, even as overall revenue rose 10 percent.

The company said profits were hurt by a $54 million hike in interest payments and tax costs.

Chief Executive Neil Smit said current losses will be offset in the future as Charter is laying the foundation for growth by investing in "bundled" services that offer customers television, Internet and phone services through their cable line.

"Bundling is the key to driving growth and the addition of phone (service) is the key to bundling success," Smit told investors during a conference call Wednesday.

Charter reported a loss after paying preferred dividends of $396 million, or $1.08 per share, in the October-December quarter, compared with a year-ago loss of $336 million, or $1.06 per share.

Analysts surveyed by Thomson Financial expected a loss of 80 cents per share. Those estimates typically exclude one-time items.

Charter's stock price fell 1 cent, or less than 1 percent, to close at $3.01 a share Wednesday on the Nasdaq Stock Market.

Revenue rose 10 percent to $1.41 billion from $1.29 billion a year ago, in line with analysts' estimates. Demand for high-speed Internet and telephone services drove the revenue gain.

Smit pointed out that Charter was boosting its customer base through a targeted marketing plan. The company finished the year with 445,850 telephone customers, up 30 percent from the end of September.

But rising costs took a bite out of profits, with expenses rising 13 percent to $910 million on a pro forma basis during the quarter.

Smit said in the future, bundling services will not only help Charter win more customers, but will deliver higher profit margins on new accounts.

Cable companies that offer television, Internet and phone have been able to increase customer rolls in recent periods, poaching subscribers from satellite broadcasters or single-play telecommunications companies.

For the year, Charter's loss widened to $1.37 billion, or $4.13 per share, from a loss of $967 million, or $3.13 a share, a year earlier. Revenue rose 9 percent to $5.5 billion from $5.03 billion.

Charter Communications: http://www.charter.com

Can anyone who had the Moxi and now has the 6416 tell me if the SD PQ is significantly improved? I like the Moxi, but who cares about 4.1 if the picture is meh?

AP
Report Says Blockbuster Wants Movielink
Thursday March 1, 6:08 pm ET
By David Koenig, AP Business Writer
Blockbuster Trying to Buy Movielink


DALLAS (AP) -- Blockbuster Inc. is in advanced talks to buy Movielink LLC as a way to speed its entry into the online movie-downloading business, according to people familiar with the situation.
Movie-rental giant Blockbuster would pay less than $50 million in cash and stock for Movielink, which is owned by five major studios, according to one of those who spoke on condition of anonymity because the deal is not final.


The companies said they wouldn't comment on takeover speculation.

Movielink has offered movie downloads since 2002. Recent competitors include Apple Inc.'s iTunes and Wal-Mart Stores Inc.

John Antioco, Blockbuster's chairman and chief executive, has been hinting that the company would get into the digital-download business in 2007. Rival Netflix Inc. launched a movie-download service in January.

Netflix got a big head start on Blockbuster in the online rental of DVDs that are delivered by mail, and Dallas-based Blockbuster hopes to avoid chasing its rival in the young download business.

On Tuesday, when Blockbuster announced its latest quarterly financial results, officials said they expected to make an announcement soon about a video-downloading deal.

Antioco told investors recently that the company needed to be in the download business. But Blockbuster, which spent heavily to launch an online service in 2004 and to drop most late fees in early 2005, didn't want to build a download offering from scratch.

"We think we need to be in this business. We don't see the digital downloading, the electronic sell-through or the pay-per-view piece becoming a huge business in the next year to two, but clearly it will become a $1 billion-plus business five years out," said Antioco, when he was addressing investors at a Citibank conference in January. "Plus, we do not want to be at a competitive disadvantage to anybody."

Movielink is based in Santa Monica, Calif., and owned by Metro-Goldwyn-Mayer Studios, Paramount Pictures, Sony Pictures Entertainment, Universal Studios and Warner Bros. Studios. It offers downloads of movies from the vaults of those studios plus Walt Disney Pictures, Miramax and others.

The management and technical staff of Movielink are expected to remain in place.

Blockbuster shares rose 17 cents to close at $6.75 in trading on the New York Stock Exchange.

Dave

I set the DVR to record a HD movie in the early morning. Shut it off and went to bed. The movie was recorded. I am now transferring the movie from the Moto 3416 to the hard drive in my HTPC via firewire. I am only going to record 30 minutes of the movie as I am not really interested in it and I have an IEP to attend in an hour. This is just a test to see if it can be done. I have not tried the channel changer yet but I don't see how I would need it. For you Dave, I'll give it a try later today time permitting.

Walt

Good to know that the firewire works on the 3416.

Definitely on my todo list now to trade up my 6200 for the 3416. Especially since they seem to let you self-install now.

Just saw a post on another forum. Someone in South Carolina claims they started receiving ESPN2 HD last night after a Moxi update. Maybe we have hope for an expanded lineup!

Just saw a post on another forum. Someone in South Carolina claims they started receiving ESPN2 HD last night after a Moxi update. Maybe we have hope for an expanded lineup!

Not only ESPN2 HD but StarzHD as well, and just to note, my in-laws live in Greenville and I will be relocating there in the next few months, their premium channel offerings are much greater than what we get, they offer all the Cinemax, Showtime, HBO, TMC, Flix, etc channels offered with east and west channels. It is amazing how each region is so different for the same company.

Good to know that the firewire works on the 3416.

Definitely on my todo list now to trade up my 6200 for the 3416. Especially since they seem to let you self-install now.

This is unreal!! I can not believe HBO-HD is not 5c encrypted. That is the channel he recorded content from. Aspec2 reports that most of the HD channels are free of the flag!

I assumed that all the premium channels were 5c encrypted. I suppose I assumed wrong. This is specifically why I have avoided the world of HTPC's.

I would love to archive movies in their full HD and DD5.1 glory! I am a lowly HD @480i archiver. Anybody else been successful in this regard?

Someone asked about upload speeds on Charter HSI.

3m - 256k
5m - 512k
10m - 1m

I have the 10m and can say I rarely see the 10m speed. I always get my 1m up though. I have everything Charter offers except for phone and pay $139.45 per month. I am calling today to complain about the 10m speed never being there and see what I can lower it to monthly.

I am always getting over 10 down, some older routers and modems have issues with the higher speeds. Also you may have do some tweaking of your tcp receive window.
I use testmy.net and speedtest.net for my test, do not choose a server in MO, I use the server from Chicago. I also use the tweak test and tools on dslreports.com, but not the speed test. Hope this helps!

I have a brand new modem and router. I have tweaked to no end. I saw over 10m once and since then nadda. I run an IT dept and have have done all the checks. This is even a new deployment area for Charter. I just need them to come check it.

http://www.speedtest.net/result/94519768.png (http://www.speedtest.net)

I pay for the Charter 3mg service, and here is what I got. Looks fine to me.

I read that numerous cable operators have caved in to Belo's demands and started to pay them for the HD signal. Will Charter cave in time for the NCAA Basketball Tournament, or are we screwed as usual. I noticed Charter added Flix, but still no ESPN2 and Starz HD in STL!!!! Why do they not give their hometown subscribers all the stations they give their smaller markets? Do they have a bandwidth issue???

I read that numerous cable operators have caved in to Belo's demands and started to pay them for the HD signal. Will Charter cave in time for the NCAA Basketball Tournament, or are we screwed as usual. I noticed Charter added Flix, but still no ESPN2 and Starz HD in STL!!!! Why do they not give their hometown subscribers all the stations they give their smaller markets? Do they have a bandwidth issue???
Do you mean FLIX, Charter 627? It is not HD, so it is of no value to me. (So far as the bandwidth, I haven't a clue. There are more technical people who probably know the answer to that.)

Yeah. Unfortunately, I am referring to the non-HD channel. Pretty sad, isn't it? WHY NO STARZ HD OR, more importantly, NO ESPN2HD???? Charter, where is the love for you homeboys??? Hopefully, Webster will get ATT UVerse soon, and Charter will feel some heat. I get the feeling that Charter only cares about telephone service now!

Does anyone know how I can find out where the local Charter office is? As expected, I can't seem to find anything on the Charter website.

I'm in the South County area in case anyone knows offhand the local office for my area.

I read that numerous cable operators have caved in to Belo's demands and started to pay them for the HD signal. Will Charter cave in time for the NCAA Basketball Tournament, or are we screwed as usual. I noticed Charter added Flix, but still no ESPN2 and Starz HD in STL!!!! Why do they not give their hometown subscribers all the stations they give their smaller markets? Do they have a bandwidth issue???

I wouldn't hold my breath for them to "cave in" anytime soon. Most of the large operators have not "caved in". Comcast and Time Warner I believe are still saying they will not pay. They believe they can work out some type of fair compensation that won't increase customers costs. Just have to wait and see.

Does anyone know how I can find out where the local Charter office is? As expected, I can't seem to find anything on the Charter website.

I'm in the South County area in case anyone knows offhand the local office for my area.

I think their office is in Town & Country. I would expect it to be in either the phone book or printed on the bill somewhere.

Does anyone know how I can find out where the local Charter office is? As expected, I can't seem to find anything on the Charter website.

I'm in the South County area in case anyone knows offhand the local office for my area.
Go north on 141 to the Clayton exit. Go west on Clayton to Woods Mill (first light I think). Take a right and the Charter campus is about 1/2 mile on the left. There should be a sign directing you to the customer service building. My best CSR experiences have been face to face with the folks here.

Does anyone know how I can find out where the local Charter office is? As expected, I can't seem to find anything on the Charter website.

I'm in the South County area in case anyone knows offhand the local office for my area.


Currently I am unable to access my current bill, it included all the local offices. When available I will post.

Anybody have a working number for Charter's Overland office? I just want to find out what their fracking hours are w/o dealing with the 800 number robot.
The Yellow Pages number 687-2500 is a hoot. It's a 314 number; dial w/o the 1, a recording says you need to dial a 1; dial it with the one and ... yup, recording says you don't need a 1.
thx

Anybody have a working number for Charter's Overland office? I just want to find out what their fracking hours are w/o dealing with the 800 number robot.
The Yellow Pages number 687-2500 is a hoot. It's a 314 number; dial w/o the 1, a recording says you need to dial a 1; dial it with the one and ... yup, recording says you don't need a 1.
thx

I live close to the Overland office. I get a 'We're sorry, your call did not go through' message when I dial from here. That number is apparently no good.

I'd like to know the office hours too.

(also posted on STL HD thread)

I had an all-day Saturday service call from Charter tht came and went with no tech. I called about 7:30 p.m. Saturday and was assured the call was still scheduled, that the CSR had messaged the tech and that he would call me. Right.

The call rolled over to Sunday, and 9 hours passed. Finally, with my wife home from a weekend trip, I had to get out of the house and run some errand. Of course, that's when the tech showed up. No explanations, no apology.

I had been having severe breakup on KSDK HD, plus video/audio freezes on on the other HD channels (esp. PBS) on my Moxi. I went into diagnostics and wrote down all of the signal strength and other data; some were a little off (acc. to splinke faq), some were way off. I also had recorded Conan O'Brien from early last week that got progressively unwatchable.

Well, my wife had to force the guy to watch the Conan recording; at least he said he watched it. She couldn't follow him around. He said the numbers I wrote down were irrelevant. He said they're different from the numbers "broadcast" to him." When my wife asked, "Well, if they're irrelevant, why are they there?" .... he said: "To cause trouble."

He switched a three way splitter in the TV room to a two-way (I had capped the third output), and rearranged the cabling at the outside box, which he said was (gasp!) sloppy. The PQ was good last night; but it was OK before he showed up, too; it's a problem that comes and goes.

I wasted an entire weekend for this...

barry

I live close to the Overland office. I get a 'We're sorry, your call did not go through' message when I dial from here. That number is apparently no good.

I'd like to know the office hours too.

Dave
I took another look at the Charter bill, and the hours are printed there (duh!). It's almost unreadable but it's there.
Hours are 9-6 M-F, 9-1 on Saturday.
That doesn't mean we'll be able to see the office; they might turn the cloaking device on when their long-range sensors detect, like, a customer approaching....

barry

I scanned the page with the local offices and hours.


http://tstolze.net/pictures/chrtr.gif

Has anyone used Charters online system to view their cable account?

Has anyone used Charters online system to view their cable account?

I have used it since I signed up, view my bill, check status of appointments, etc.
Here is the link if you need it, https://update.charter.com/MyAccount

Dave
I took another look at the Charter bill, and the hours are printed there (duh!). It's almost unreadable but it's there.
Hours are 9-6 M-F, 9-1 on Saturday.
That doesn't mean we'll be able to see the office; they might turn the cloaking device on when their long-range sensors detect, like, a customer approaching....

barry

I didn't think of looking at the bill. :)

I did stop by there on my way home from work. The hours on the door are the same except opening at 8:30 M-F.

I have used it since I signed up, view my bill, check status of appointments, etc.
Here is the link if you need it, https://update.charter.com/MyAccount

Thanks. I will try it out. Last time I tried, many months ago, I could not get it to work.

Overland office is out of 3416s. Wanted to swap out my 6200.

Overland office is out of 3416s. Wanted to swap out my 6200.

No kidding? Wow that was fast. Did you try the Town and Country office? Did they tell you when the next batch would arrive?

BTW. What is the 6200? I am not familiar with that unit. Is it a basic non-HD, non- DVR digital STB?

Thanks

No kidding? Wow that was fast. Did you try the Town and Country office? Did they tell you when the next batch would arrive?

BTW. What is the 6200? I am not familiar with that unit. Is it a basic non-HD, non- DVR digital STB?

Thanks

I'm too lazy to go all the way out to T&C for one :)

They said they were just told this morning they were out and didn't know when they would have any in. They wouldn't give up their local phone number either, said I would have to call the 800 number.

The 6200 is the non-dvr HD box.

I'm too lazy to go all the way out to T&C for one :)

They said they were just told this morning they were out and didn't know when they would have any in. They wouldn't give up their local phone number either, said I would have to call the 800 number.

The 6200 is the non-dvr HD box.

Do you already have a 3416? Moxi?

Do you already have a 3416? Moxi?

No. I was looking to trade up to a 3416.

No. I was looking to trade up to a 3416.

I have the Moxi. I like it. I archive movies from it @480i to the HDD of my DVD recorder. I would like to archive @1080i by firewire to a windows xp computer. Moxi will not allow this. The firewire port is active but disables when connected to non-5c capable devices. See this post http://www.avsforum.com/avs-vb/showthread.php?p=7624697&&#post7624697

I read Aspec2's post about his success with firewire transfer from his 3416 to pc. What was even more surprising was the lack of 5c encryption flags on the Premium movie channels! The 3416 interests me for this reason.

I have the Moxi. I like it. I archive movies from it @480i to the HDD of my DVD recorder. I would like to archive @1080i by firewire to a windows xp computer. Moxi will not allow this. The firewire port is active but disables when connected to non-5c capable devices. See this post http://www.avsforum.com/avs-vb/showthread.php?p=7624697&&#post7624697

I read Aspec's post about his success with firewire transfer from his 3416 to pc. What was even more surprising was the lack of 5c encryption flags on the Premium movie channels! The 3416 interests me for this reason.

I think the 5c flag might be system dependant. I have 5c on all the movie channels except Cinemax.

I think the 5c flag might be system dependant. I have 5c on all the movie channels except Cinemax.

What do you mean by "system dependent"? Aspec2 is a Charter subscriber in St. Louis. I am fairly certain its not Charter that sets the flag. See this post here..http://www.avsforum.com/avs-vb/showthread.php?p=10013334&&#post10013334

Its the individual stations..eg. Cinemax. How do you know the flag is set for all channels except Cinemax?

Thanks

What do you mean by "system dependent"? Aspec2 is a Charter subscriber in St. Louis. I am fairly certain its not Charter that sets the flag. See this post here..http://www.avsforum.com/avs-vb/showthread.php?p=10013334&&#post10013334

Its the individual stations..eg. Cinemax. How do you know the flag is set for all channels except Cinemax?

Thanks

Charter is broken down into different systems that serve different areas just like a telephone company central office serves a particular geographical area. Different systems have different local access channels that are locally significant, can have different advertising, and have different timetables for rolling out new features.

I live near the Overland and Olivette systems and was told by an installer I'm on the Olivette system.

I know the MSOs often claim it's the programmers that control the flag but I'm skeptical about that because I've seen conflicting 5c reports for the same source material between different operators, and in this case, Walt and I see different conditions within the same provider and service area.

To check the 5c status on the 6200 (and I presume the 3416), you tune to the channel you want to check, power down the box and immediately press select (this accesses the diagnostic menus). Go into menu 'd11 interface status' and under '1394 I/O device' check the number next to '5c implementation'. 0 = in the clear, 1 = allow one generation recording, 2 = allow no recording. Anything other that 0 cannot be recorded to a PC. To check another channel you must exit the diagnostic menu, power the box back on, change to the channel you want to check, then repeat the whole procedure again.

I have the 5c status of all the HD channels as seen on my system listed in post #1 of this thread.

is anyone having trouble watching a channels? The only channels I can watch are the movie channels.

Charter is broken down into different systems that serve different areas just like a telephone company central office serves a particular geographical area. Different systems have different local access channels that are locally significant, can have different advertising, and have different timetables for rolling out new features.

I live near the Overland and Olivette systems and was told by an installer I'm on the Olivette system.

I know the MSOs often claim it's the programmers that control the flag but I'm skeptical about that because I've seen conflicting 5c reports for the same source material between different operators, and in this case, Walt and I see different conditions within the same provider and service area.

To check the 5c status on the 6200 (and I presume the 3416), you tune to the channel you want to check, power down the box and immediately press select (this accesses the diagnostic menus). Go into menu 'd11 interface status' and under '1394 I/O device' check the number next to '5c implementation'. 0 = in the clear, 1 = allow one generation recording, 2 = allow no recording. Anything other that 0 cannot be recorded to a PC. To check another channel you must exit the diagnostic menu, power the box back on, change to the channel you want to check, then repeat the whole procedure again.

I have the 5c status of all the HD channels as seen on my system listed in post #1 of this thread.

Very interesting! I wonder how to get into the menu of the Moxi to determine this?

Well, I went back to the Overland office this morning and, wadda you know, the CSR says they have plenty of 3416s. So I brought in my 6200 and swapped it out.

She also put me on a package deal that will reduce my bill by $20 for the next 6 months with no change in the programming I currently receive. IIRC, the DVR charge is $12, so I have the DVR and am $8/Mo ahead through the fall.

This all happened after I was told on Tuesday they were out of 3416s.

I'd hate to think anyone was being dishonest, but my BS detector was pretty much off the scale when I left there on Tuesday.

The guy in line in front of me that day had a Moxi under his arm. He told the Rep that he had just gotten of the phone with Tech Support who tried everything then told him the Moxi was bad and he should take it to the office to have it swapped out. The Rep says to him "we don't have any Moxis we can give you, we're out of them".

This is where the BS detector first goes off. We know from reports here that Charter is no longer issuing Moxis but are replacing them with 3416s, and the Moxi has never been a self-installable box with Charter. Well, maybe she just doesn't know what she's talking about (wouldn't be the first time). Maybe I don't know what I'm talking about (wouldn't be the first time either).

So, as he was walking out the door with his dead Moxi, I told the Rep that I was looking to upgrade my HD box to the 3416 DVR. "I don't know what that is" she replied. I told her it was the non-Moxi DVR. "Oh" she said, "We're out of those too".

Anyway, I obviously wasn't satisfied enough with that experience to avoid stopping by there today to see if anything had changed.

So, wadda you think ?

A) Tuesday's CSR was lying through her teeth 20 minutes before quitting time with a long line in the office to avoid working late.

B) Tuesday's CSR was totally clueless and wouldn't know a 3416 if it bit her in the butt.

C) They really didn't have any 3416s Tuesday and now they do.


Oh, and if the guy who was in the office at 5:40 Tuesday with the dead Moxi is reading, go in and get your replacement Monday (if you haven't cancelled your service already).

Well, I went back to the Overland office this morning and, wadda you know, the CSR says they have plenty of 3416s. So I brought in my 6200 and swapped it out.

She also put me on a package deal that will reduce my bill by $20 for the next 6 months with no change in the programming I currently receive. IIRC, the DVR charge is $12, so I have the DVR and am $8/Mo ahead through the fall.

This all happened after I was told on Tuesday they were out of 3416s.

I'd hate to think anyone was being dishonest, but my BS detector was pretty much off the scale when I left there on Tuesday.

The guy in line in front of me that day had a Moxi under his arm. He told the Rep that he had just gotten of the phone with Tech Support who tried everything then told him the Moxi was bad and he should take it to the office to have it swapped out. The Rep says to him "we don't have any Moxis we can give you, we're out of them".

This is where the BS detector first goes off. We know from reports here that Charter is no longer issuing Moxis but are replacing them with 3416s, and the Moxi has never been a self-installable box with Charter. Well, maybe she just doesn't know what she's talking about (wouldn't be the first time). Maybe I don't know what I'm talking about (wouldn't be the first time either).

So, as he was walking out the door with his dead Moxi, I told the Rep that I was looking to upgrade my HD box to the 3416 DVR. "I don't know what that is" she replied. I told her it was the non-Moxi DVR. "Oh" she said, "We're out of those too".

Anyway, I obviously wasn't satisfied enough with that experience to avoid stopping by there today to see if anything had changed.

So, wadda you think ?

A) Tuesday's CSR was lying through her teeth 20 minutes before quitting time with a long line in the office to avoid working late.

B) Tuesday's CSR was totally clueless and wouldn't know a 3416 if it bit her in the butt.

C) They really didn't have any 3416s Tuesday and now they do.


Oh, and if the guy who was in the office at 5:40 Tuesday with the dead Moxi is reading, go in and get your replacement Monday (if you haven't cancelled your service already).

I choose "D" ( A & B ) :D

Report back your impressions of the DVR! Enjoy

Here's a strange one...
I had an old Moto DCT2000 connected to my DVD recorder, and pic has been pretty bad. So I took it to the Overland office to swap it for a new model, which is the DCT700, a basic SD box with composite-only outs. Fine, I can't record HD anyway. Got a Moxi for that.
Bring the 700 home, plug it in, reset the Panny DVDR, wonderful. That was Wednesday. Noticed Thursday that some of the channels were missing. Hmm. Looked at the paperwork from the 700, it says to call and have the box authorized. OK, so I do that, have the automated ping sent .... and now I have NO CHANNELS. Spend hours over the next 2 days on the phone with CSRs. No help.
Saturday morning, I go back to Overland and swap out the 700 for another 700. Get home, connect it, life is good. Then, because they told me to -- and because I must be an idiot -- I called to reset the box. Now I'm missing all of the locals and a few others up thru Ch. 26. Above that, everything is fine, including VOD.
CSRs are at a loss. My Moxi is fine, cable out of the wall to a CRT TV is fine, it's just this Moto 700.
So I've got a service call set up for Wednesday.
I'm stumped. :confused:
barry

Here's a strange one...
I had an old Moto DCT2000 connected to my DVD recorder, and pic has been pretty bad. So I took it to the Overland office to swap it for a new model, which is the DCT700, a basic SD box with composite-only outs. Fine, I can't record HD anyway. Got a Moxi for that.
Bring the 700 home, plug it in, reset the Panny DVDR, wonderful. That was Wednesday. Noticed Thursday that some of the channels were missing. Hmm. Looked at the paperwork from the 700, it says to call and have the box authorized. OK, so I do that, have the automated ping sent .... and now I have NO CHANNELS. Spend hours over the next 2 days on the phone with CSRs. No help.
Saturday morning, I go back to Overland and swap out the 700 for another 700. Get home, connect it, life is good. Then, because they told me to -- and because I must be an idiot -- I called to reset the box. Now I'm missing all of the locals and a few others up thru Ch. 26. Above that, everything is fine, including VOD.
CSRs are at a loss. My Moxi is fine, cable out of the wall to a CRT TV is fine, it's just this Moto 700.
So I've got a service call set up for Wednesday.
I'm stumped. :confused:
barry

Okay. You've got me stumped also. Quite strange. When you hooked up the second 700 did you have the same problem with missing channels or did everything come in fine before the reset? Let us know what you find out.

Edit-
I just looked at my little digital STB and it is the 700. I remember connecting the box and I had no channels. I then called 1-888 and they enabled the box and everything was fine?!

Okay. You've got me stumped also. Quite strange. When you hooked up the second 700 did you have the same problem with missing channels or did everything come in fine before the reset? Let us know what you find out.

Edit-
I just looked at my little digital STB and it is the 700. I remember connecting the box and I had no channels. I then called 1-888 and they enabled the box and everything was fine?!

Isn't that something! Exactly the opposite of me. I brought the 700 home and connected it, all was fine. Problems came after the reset. And now a reset doesn't solve the missing channels.
barry

Isn't that something! Exactly the opposite of me. I brought the 700 home and connected it, all was fine. Problems came after the reset. And now a reset doesn't solve the missing channels.
barry

Let me know what the problem was when you figure it out.
Good luck

Very interesting! I wonder how to get into the menu of the Moxi to determine this? Sorry, but the Moxi menu doesn't display 5c flag status.

Let me know what the problem was when you figure it out.
Good luck

All of the missing channels were back this morning! I did nothing. The final CSR I talked to the other day might have said they were going to work on it on their end from the local office, but I think I just muttered a yeah right and forgot she said it.
But ... :D
Guess the cause will remain a mystery.

All of the missing channels were back this morning! I did nothing. The final CSR I talked to the other day might have said they were going to work on it on their end from the local office, but I think I just muttered a yeah right and forgot she said it.
But ... :D
Guess the cause will remain a mystery.

Gotta love Charter :eek:

Gotta love Charter :eek:

Shortly after I got home tonight, I got a call from Charter (they called ME!!).
Tech guy apologized, said there was a code entered wrong at the Overland office when I got the first box and that they should have caught it when I swapped it and took the second box Saturday.
(They called ME!!!)
So all is working well now.
(They fixed it and called ME!!!)

barry

Shortly after I got home tonight, I got a call from Charter (they called ME!!).
Tech guy apologized, said there was a code entered wrong at the Overland office when I got the first box and that they should have caught it when I swapped it and took the second box Saturday.
(They called ME!!!)
So all is working well now.
(They fixed it and called ME!!!)

barry
Occasionally miracles do happen!

FWIW
I have a Moxi and a bunch of old analog STB's. I traded out the analog boxes for 6200 HD all digital boxes. To my four eyes PQ is very good on all the channels. Much better than the old analog STB's. Even the digital non-HD channels.

FWIW
I have a Moxi and a bunch of old analog STB's. I traded out the analog boxes for 6200 HD all digital boxes. To my four eyes PQ is very good on all the channels. Much better than the old analog STB's. Even the digital non-HD channels.

This is from Charter?
When I first went in last week to swap out the 2000, I asked about an HD box and got into this whole thing with the CSR. First she said it would cost me 6.95 more, then she said it would cost me 12.95, then it was back to 6.95 if I said it wouldn't be connected to an HDTV. All I really wanted was a box with at least S-vid outs. In the end I just took the SD 700 box with composites.
The picture (now that I have one) is much better than the 2000 but definitely "soft."
barry

This is from Charter?
When I first went in last week to swap out the 2000, I asked about an HD box and got into this whole thing with the CSR. First she said it would cost me 6.95 more, then she said it would cost me 12.95, then it was back to 6.95 if I said it wouldn't be connected to an HDTV. All I really wanted was a box with at least S-vid outs. In the end I just took the SD 700 box with composites.
The picture (now that I have one) is much better than the 2000 but definitely "soft."
barry

Picked up the boxes at the T&C location. It cost a few dollars more per box per month since they tune HD. It has component, composite and s-video out. Since I already have a Moxi I already have HD so no new charges for that.

Picked up the boxes at the T&C location. It cost a few dollars more per box per month since they tune HD. It has component, composite and s-video out. Since I already have a Moxi I already have HD so no new charges for that.

Just looked a pic of the back of that 6200 box. Do the IR, USB and ethernet jacks do anything?
barry

Good question. I am not sure. I don't think so. I will give it a try. I like the "VCR timer". I run the component out to a DVDR and set the timer to record an occassional show at 480i.

OK, I take it back...

It was definitely a good idea to start this offshoot STL thread.

:blowing tumbleweed:

I was just watching some of the gof coverage on the Golf Channel and a ticker runs by saying that effective April 4th, Charter may no longer be carrying the Golf Channel. Are you kidding me? This would truly be the last straw for me. Has anyone heard anything about this?

Someone from Atlanta over on the Moxi thread reported that they had a message on their non-DVR HD box from Charter about changes in channel lineups and additional channels (StarzHD, ESPN2HD, ESPNU). This change was supposed to be effective April 2, so maybe its related (i.e. replacing golf channel with ESPNU)? :confused:

I was just watching some of the gof coverage on the Golf Channel and a ticker runs by saying that effective April 4th, Charter may no longer be carrying the Golf Channel. Are you kidding me? This would truly be the last straw for me. Has anyone heard anything about this?


There's a link on the Golf Channel website to email Charter about this. If this actually happens I think Charter is going to lose a 15 year customer. Hello Dish!!

There's a link on the Golf Channel website to email Charter about this. If this actually happens I think Charter is going to lose a 15 year customer. Hello Dish!!

Comcast owns both The Golf Channel and Versus
Both channels saying they MAY not be available in Charter Lineups 4/4/07.
Interesting this;

Comcast has added a split HDTV channel of Versus and the Golf Channel in select cities in January.

So there maybe a HDTV cost associated somewhere here that is being passed to Cable Operators OR
Maybe a phasing out of the SD golfchannel?

It maybe all resolved even though I did send Emails to Charter using the versus and golfchannel web page links.

Click the link below.
Charter & Comcast Golf Channel and Versus Negotiations (http://www.madison.com/wsj/home/sports/index.php?ntid=126904)

BTW, Charter messages on my "other' non MOXI still call for Lineup changes 4/2/07.

For you MOXI users, I'd like to see a software update with the channel changes but IMHO I think MOST technical expertise
is going into VoIP rollout.

BC

The nice thing about the Golf Channel e-mail link is that it imports several people's e-mail addresses at Charter as opposed to just a generic customer service address.

I changed the automated subject heading & inserting my own e-mail message vs. the generic supplied one from the Golf Channel in the hope that they will actually read it. I took the liberty of telling them my frustration with regard to the lack of HD programming specifically mentioning ABC-HD, CBS-HD & ESPN2-HD plus the Golf Channel issue. I threw in the need of the Moxi 4.1 update while I was on a roll.

I encourage others to write in, as well.

www.thegolfchannel.com

What does a Moxi update accomplish? Will rebooting my Moxibox accomplish an update?

I have the Motorola HD reciever from Charter just got it today (hoorah!!!!) do any of u have it hooked up using the HDMI/DVI connector if so how does the PQ look compared to component

I have one with and without the DVI connection. The adapter from monoprice.com works great .

hey thanks for the feed back man I just ordered a 10ft HDMI/DVI cable from monoprice.com, I should have gotten a 3ft because I hear the longer the cable the weaker it makes the signal is this true

My mother keeps trying to tell me that in St. Louis (where she lives) they only have 1 High Definition Station. I looked and they of course have many. But I did see where the Charter subscribers may lose the right to rebroadcast one of the stations and maybe that is what she is hearing.

Does anyone know what my mother may be hearing.

Also I am surprised that I couldn't find a listing of exactly what format stations are broadcasting in (720p, 1080i, SD etc.) Is there a list somewhere?

Threads merged.

dlee0708: Assuming the local affiliates aren't converting the national feed, ABC and FOX are 720p - CBS and NBC are 1080i. A complete list of networks/resolutions can be found in this thread from the HDTV Programming forum:

The Official AVS HDTV Programming Synopsis – Winter 2006! (http://www.avsforum.com/avs-vb/showthread.php?t=164671)

Welcome to the forum.

My mother keeps trying to tell me that in St. Louis (where she lives) they only have 1 High Definition Station. I looked and they of course have many. But I did see where the Charter subscribers may lose the right to rebroadcast one of the stations and maybe that is what she is hearing.

Does anyone know what my mother may be hearing.

Also I am surprised that I couldn't find a listing of exactly what format stations are broadcasting in (720p, 1080i, SD etc.) Is there a list somewhere?
Charter in St Louis is currently only rebroadcasting the local FOX and NBC digital feeds in St Louis.

A recent carriage dispute with Belo, the owner of the local CBS affiliate (KMOV), and on-going carriage dispute with Sinclair, the owner of the local ABC affiliate (KDNL) is preventing Charter from carrying either CBS or ABC's local digital signals.

Both remain available via OTA.

Additional information can be found here:
(the second link will provide you the St Louis stations broadcasting formats)
http://www.avsforum.com/avs-vb/showthread.php?p=10177632#post10177632
http://www.avsforum.com/avs-vb/attachment.php?attachmentid=74949

Charter in St Louis is currently only rebroadcasting the local FOX and NBC digital feeds in St Louis.

A recent carriage dispute with Belo, the owner of the local CBS affiliate (KMOV), and on-going carriage dispute with Sinclair, the owner of the local ABC affiliate (KDNL) is preventing Charter from carrying either CBS or ABC's local digital signals.

Both remain available via OTA.

Additional information can be found here:
(the second link will provide you the St Louis stations broadcasting formats)
http://www.avsforum.com/avs-vb/showthread.php?p=10177632#post10177632
http://www.avsforum.com/avs-vb/attachment.php?attachmentid=74949


I know a lot of people don't count it since its not quite as major as the others but CW is broadcast as well.. CW, Fox, & NBC are probably my most watched networks so those I would really be upset to loose. CBS I hate being without but I wasn't hooked on any of the shows so I basically have stopped watching CBS.... Now ABC I wish I had, and I do take the time to try to watch those shows live OTA.
(Lost and Desperate Housewives)

-Phatty

I know a lot of people don't count it since its not quite as major as the others but CW is broadcast as well.. CW, Fox, & NBC are probably my most watched networks so those I would really be upset to loose. CBS I hate being without but I wasn't hooked on any of the shows so I basically have stopped watching CBS.... Now ABC I wish I had, and I do take the time to try to watch those shows live OTA.
(Lost and Desperate Housewives)

-Phatty
Yes, and I believe PBS does some HD also. That's why I provided the OP Doug's links, he's packaged it all nicely :)

IMO, Lost is lost, and DH renewed until 2012, it should shape up nicely also :rolleyes:

Yes, and I believe PBS does some HD also. That's why I provided the OP Doug's links, he's packaged it all nicely :)

IMO, Lost is lost, and DH renewed until 2012, it should shape up nicely also :rolleyes:


Yeah I have to admit I am no longer addicted to Lost but its still a show I wouldn't want to miss an episode of and would hate to watch in SD... Desperate housewives is again something I am loosing interest in but I don't bend over as much to watch it in hd.(I just download it in HD)..

Frackin Charter.... wish DirectTV would hurry up and offer the million HD channels they claim they will have by the end of the year and my Company start paying for my Pipeline so I don't have to worry about a no TV fee added to my internet...

Oh and PBS, now thats is a channel I did forget about seeing that I have probably watched a total of 30mins of programming on it in time I have had HD.. Frackin multicasting...

Yeah I have to admit I am no longer addicted to Lost but its still a show I wouldn't want to miss an episode of and would hate to watch in SD... Desperate housewives is again something I am loosing interest in but I don't bend over as much to watch it in hd.(I just download it in HD)..

Frackin Charter.... wish DirectTV would hurry up and offer the million HD channels they claim they will have by the end of the year and my Company start paying for my Pipeline so I don't have to worry about a no TV fee added to my internet...

Oh and PBS, now thats is a channel I did forget about seeing that I have probably watched a total of 30mins of programming on it in time I have had HD.. Frackin multicasting...

You might want to check on the standalone pipeline price. I know when I considered moving to E* and called Charter, they quoted me a standalone price that was cheaper than what I was paying bundled. :confused:

You might want to check on the standalone pipeline price. I know when I considered moving to E* and called Charter, they quoted me a standalone price that was cheaper than what I was paying bundled. :confused:

Yeah that doesn't surprise me with Charter and the million of different promotions they have.... I am not in a hurry to drop Charter for TV just yet because the way it sits now DirectTV is just talk so don't want to jump over based on talk of possible HD channels being added.... Also having new holes drilled in my house isn't exciting so I do know when/if I switch it will be once DirectTV has perfected their 1 cable installation that they are testing currently vs the two cables they are requiring now.

-Phatty

Does anyone know if Charter is offering the 1 or 2 year contract deals on cable currently? My current one expires this summer and I will be slashing the pay channels if they want me to pay full price.

Does anyone know if Charter is offering the 1 or 2 year contract deals on cable currently? My current one expires this summer and I will be slashing the pay channels if they want me to pay full price.


You need to call and talk to retention before your deal runs out. They will make you a new one, especially if you start talking about your other options. All the advertised deals you hear on TV are for "new" customers. Doesnt mean you can't get one.

If you don't do this, one of two things will happen:

your bill will suddenly go up as they just charge you un-bundled rates
or
nothing happens as they forgot you were in a deal and just leave you alone. this happens a lot

:)

Has anyone else experienced occasional brief dropouts lately? I have noticed several times over the last week or so that my picture just goes to black for a split-second. This will repeat itself several times. Last night it was happening during Leno & I switched to other channels to make sure it wasn't an NBC thing. It was happening on other channels also & then it stopped.

Oh and PBS, now thats is a channel I did forget about seeing that I have probably watched a total of 30mins of programming on it in time I have had HD.. Frackin multicasting...

If I do jump eventually to sat TV, I'll miss PBS HD. I don't watch a lot of it really, but when I do -- Frontline, Nova, Austin City Limits -- it's stunning.

barry

Good news here for Charter customers

Sinclair/Charter Deal (http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/04-12-2007/0004564489&EDATE=)

Good news here for Charter customers

Sinclair/Charter Deal (http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/04-12-2007/0004564489&EDATE=)

About time. Good news for you all.

Good news here for Charter customers

Sinclair/Charter Deal (http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/04-12-2007/0004564489&EDATE=)
WOW we get KDNL in HD, booooooooooo

but I guess something is better than nothing

Good news here for Charter customers

Sinclair/Charter Deal (http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/04-12-2007/0004564489&EDATE=)

Fantastic news. Anyybody have any clue how long it will take to have ABC-HD officially available to us?

If they can get CBS back in the mix & add ESPN2-HD, they might just keep me around for a while. Oh yeah...and NFL Network & Moxi 4.1...

According to Charter...soon...

According to Charter...soon...
Although we rarely watch an ABC program, this is great news. At least Charter is moving in the right direction. All the Charter customers on this forum should e-mail Charter tonight, thank them for finally agreeing to carry Sinclair and "encourage" them to act quickly with Belo. (Yes it pains me to thank Charter for anything, but ...)

Wow !

I hope we don't get hit with a rate increase now :)

I honestly thought Belo would be back before Sinclair

I wish it were Belo first as well. But at least the ball is rolling.

Great news, about Sinclair. I was getting closer and closer to buying one of these OTA tuners. I actually went to Circuit City on Brentwood the other day, but they did'nt seem to have any. In fact, the store seemed very un-organized and somewhat depressing. I was just walking up and down the aisles, and nobody even came up to me to ask if I needed help.

Anyway--hopefully Belo (Cbs) will shortly follow. And, hopefully, Charter will not lose the other networks (ksdk/fox), because they are probably thinking, okay--give us some value, too.


Finally, Charter seems to be adding ESPN HD 2 in many markets, so you'd think STL will be on the list. I'd also really like to see STARZ in HD--as that would be a good movie combination, with the the other HD movie channels.

I will say this for Charter--I think their HD quality is very good, and I don't think I have seen or read any complaints about them being "HD lite"--like you see with other providers. I still say, "wow", everytime I turn on Discovery HD.

Does anyone know if Charter is offering the 1 or 2 year contract deals on cable currently? My current one expires this summer and I will be slashing the pay channels if they want me to pay full price.


I believe they stopped doing contracts.. The didn't do them and used that as marketing against the dish providers, then they did do contracts for a bit.(My signed contracted expired in December). But they are now back to not offering contracts... What they do offer though are promotion pricing that is good for X amount of months leaving you the option to cancel any time you want. The number one thing to do though when negotiating your promo is to make sure they put you on a long term one (I believe 12 is the most) plan so you don't have to negotiate every few months.


And OMFG I can't believe we will actually be getting ABC in HD...... I can't wait to get it and I hope Charter can get the signal put in place fast. I have to say I would have expected CBS to come back before ABC busted its HD cherry on Charter's system. Oh Well, I only watch a few channels on Charter but at least they appeared to have realized that being without 2 of the major networks wasn't a good way of doing business.
-Phatty

I will say this for Charter--I think their HD quality is very good, and I don't think I have seen or read any complaints about them being "HD lite"--like you see with other providers. I still say, "wow", everytime I turn on Discovery HD.

I have had Charter HD for 3+ years now and have rarely had a pic quality issue or service outage-much fewer than what I have seen complaints about on DISH or DirectTV. My only issue has been the few HD channels for the high price. Give me CBS, ESPN2 and one or two more (for no additional cost) and I would be very satisfied to stay with them.

I saw a post in the OTA thread reporting KDNL-DT **AND** ESPN2-HD will be online the 19th.

I have had Charter HD for 3+ years now and have rarely had a pic quality issue or service outage-much fewer than what I have seen complaints about on DISH or DirectTV. My only issue has been the few HD channels for the high price. Give me CBS, ESPN2 and one or two more (for no additional cost) and I would be very satisfied to stay with them.

For the most part I agree -- but I was watching something on PBS-HD today and the pic quality was crap.

For the most part I agree -- but I was watching something on PBS-HD today and the pic quality was crap.

I would blame that on PBS not Charter.....

I would blame that on PBS not Charter.....

Yea, I know, too many sub feeds.

Wow !

I hope we don't get hit with a rate increase now :)


I suspect its likely

I saw a post in the OTA thread reporting KDNL-DT **AND** ESPN2-HD will be online the 19th.

Nice.

Off topic alert!!

Please don't attack. I figured one of you nice folks would be willing to help out a local tech challenged guy in need.

So I imported my entire Cd collection into itunes. Very nice. I stream the music off the PC into my whole house audio system and connect my ipod in the car. No need for changing Cd's anymore.

Now when my PC's HDD crashes I am screwed. I want to back up my Cd library. I have lots of internal HDD's lying around. I connected one by a USB-IDE cable to my PC. I could not get the PC to recognize the drive.

Anybody willing to help?

Any suggestions??

Thanks!

I connected one by a USB-IDE cable to my PC. I could not get the PC to recognize the drive.

Alright, one quick question: were you sure to conect the 4-pin molex power to the drive as well? Stupid question, but that would fix the problem.

If you did that (I assume you did), then did you try another drive? If no drives work, then it is probably the unit. If anotehr drive works, its obviously the drive. I assume you have XP, which should have no problem with IDE-USB dongles (I've used them plenty of times). Other than that I don't know what could be wrong.

Received message to take existing STBs to Charter office for free swap to a smaller box. Message also streaming on the Weather Channel. Anybody know about this? Does it include HD boxes (6200 etc)?

Alright, one quick question: were you sure to conect the 4-pin molex power to the drive as well? Stupid question, but that would fix the problem.

If you did that (I assume you did), then did you try another drive? If no drives work, then it is probably the unit. If anotehr drive works, its obviously the drive. I assume you have XP, which should have no problem with IDE-USB dongles (I've used them plenty of times). Other than that I don't know what could be wrong.

Yep. Molex power supply is working fine. I will try one of the other HDD and see if it makes a difference. Thanks!

Received message to take existing STBs to Charter office for free swap to a smaller box. Message also streaming on the Weather Channel. Anybody know about this? Does it include HD boxes (6200 etc)?

So if you have one of the old standard definition analog boxes they will swap you the new all digital standard definition boxes to replace it.

So if you have one of the old standard definition analog boxes they will swap you the new all digital standard definition boxes to replace it.

I don't know. I did not think there was such a thing as a analog STB....at least for several years now. I have three HD Moto 62xx boxes and one standard digital (Sci. Atlanta I think).

Did anyone else see this message?

I think the swap applies to the digital standard cable boxes. The new little ones don't have a serial port on the back. If you have a Tivo controlling it through that, keep it. I had to fight to get one of the older ones to have that feature.

I think the swap applies to the digital standard cable boxes. The new little ones don't have a serial port on the back. If you have a Tivo controlling it through that, keep it. I had to fight to get one of the older ones to have that feature.
yea the new Digital boxes Charter uses are really cheaply made, i'm so glad I upgraded to a HD box I have the Motorola HD box

I think the swap applies to the digital standard cable boxes. The new little ones don't have a serial port on the back. If you have a Tivo controlling it through that, keep it. I had to fight to get one of the older ones to have that feature.

The message on ch. 99 (Weather Channel) changed to exclude the HD boxes and only specify digital boxes....I guess they had a few people show up with the wrong boxes.... I'm going to keep my one regular digital box until they come by and replace it....why should I waste my gas?

Anyone have a contact that might be able to tell me when Charter Phone/Internet service will be available for my home?

I live in a fairly new subdivision in St. Peters, MO and contractors finished laying cable a few weeks ago. I can't get any good information from customer service.

Thanks in advance,
Token

Channel 780 - ABC HD and channel 774 - ESPN 2 HD are now active on my Moxi box! :)

I am showing ABCHD780 & ESPN2HD 774 now on the Moxi. ESPN2 has no data listed nor channel but the programming is already there.

Watching ESPN2 now, waiting for the Yankees and Indians game.

I've gone from strongly considering satellite to being quite satisfied with Charter.
Their HD lineup has been improved. I very much like their Moxibox and Mate and their high speed internet service has been very good.

Now if we can get CBS in HD we won't have anything to bash Charter over except poor customer service.

I've gone from strongly considering satellite to being quite satisfied with Charter.
Their HD lineup has been improved. I very much like their Moxibox and Mate and their high speed internet service has been very good.

Now if we can get CBS in HD we won't have anything to bash Charter over except poor customer service.
Eh...I wouldn't go quite that far. Their HD lineup is still quite thin. Perhaps if they added, say, Universal HD and Food Network HD, and made some sort of statement that they would add several of the HD channels scheduled to launch this fall (TBS HD [which is slated to carry MLB's Division Series and one LCS], CNN HD, Sci-Fi HD, E! HD, FX HD).

Also don't forget the fact that Charter has yet to release the 4.1 software upgrade for the Moxi boxes. Getting ABC-HD is huge, but only being able to record 8 hours of HD is really limited. Being able to add an external USB hard drive is a HUGE need now.

You can upgrade to a 3416 DVR

I've heard bad things about the 3416 interface. How much HD can you record on that guy anyway?

I've heard bad things about the 3416 interface. How much HD can you record on that guy anyway?

Twice as much as the Moxi 9012 and the same as the Moxi 9022. The 3416 has a 160gb hard drive, but I don't think it currently supports an external hard drive either, but I might be wrong about that.

It has 160G hard drive, so it holds bunches more. The MOXI guide was much better. I have three of the new 3416 DVRs and have had bunches of problems. If space is not a problem you need to hang on to your MOXI. I may try to get Charter to give my MOXI back if this 3416 doesn't start to work better.

I've heard bad things about the 3416 interface. How much HD can you record on that guy anyway?


Don't know what its rated but a standard moxi box has 80gb drive with OS & misc stuff being used by the system so the usable is a bit less... The new boxes Charter is offering are 160gb with no OS on the disk as it runs the same interface as the other cable boxes is my understanding...

I would personally never call the 3416 an 'upgrade' from the Moxi based on the crappy interface standard boxes have. Charter has yet to show any reason to believe otherwise so I think it i just a matter of time for us to get 4.1 and I will be standing by and waiting for the upgrade to happen. Also 160gb is still rather small and I would still worry that if I didn't keep up with my shows that I would end up having things auto deleted. I believe the 3416 is slated to have external drive support but as of yet is not enabled.

-Phatty

Has anyone else having VOD problems? Sometimes it works and sometimes I get the cryptic error messages. Their CSR told me a few weeks ago that that was why they were sending out "cold hits" on machines to restart them and fix the VOD problems. That is why I lost all my programming info. They said that they would put me on a list so that they wouldn't send those signals. The Moxi still reboots itself every thursday about 3AM.
pwsher

I just looked at what I have recorded onto my 3416 at the moment.

IIRC they say this should hold about 20 hours of HD programming. It looks like that is about what I am getting. I have 17.5 hours recorded, all HD, and it's reporting 72% full.

There is a SATA port on the back for an external drive but I haven't tried one yet.

Anybody not able to get programming info on their moxi? Channels coming in but no programming info (and not able to program in advance) . Have ABC HD and ESPN2 in too. Tried resettting, and a service call on the way, (but we all know how those go....)

Anybody not able to get programming info on their moxi? Channels coming in but no programming info (and not able to program in advance) . Have ABC HD and ESPN2 in too. Tried resettting, and a service call on the way, (but we all know how those go....)

Everything working here.

Is anyone getting ABC in HD? My Moxi says to contact Charter to add the service, and when I called, Charter says I should be receiving it; I am not receiving it. Whom do I contact, or what should I do to get this going? Thanks in advance!

I am not receiving it either on the 3416 DVR!

Moxi's new superbox:

http://reviews.cnet.com/4531-10921_7-6645627.html

Are you getting all the other HD stations in the 700 level? Have you tried to input 780? 774? for ESPNHD2?

Just checked again and ABC is working now along with all the other HD channels. Does anyone know if the Super Moxi will be coming to Charter? I sure wish I had both of my MOXI boxes back. Its guide never failed me like the 3416 does.

Just checked again and ABC is working now along with all the other HD channels. Does anyone know if the Super Moxi will be coming to Charter? I sure wish I had both of my MOXI boxes back. Its guide never failed me like the 3416 does.

This unit will be retail! It will be competition for the series 3 Tivo. You will rent cable cards from Charter but you will own the STB.

Has yet to be released. Lots more discussion about it over in the Moxi forum. Lots of pro and con feelings abound. Hope that helps.

Charter came out two days ago; set me up with 2 HD receivers; the pictures had banding; I didn't pay; I called Charter yesterday to inform them; they are sending a guy tonight. There's the update. Here's the scary part:

They are sending the same guy. Last time he changed out every connection/fitting from my new Samsung 4665F LCD TV to the street. The banding decreased on the local channels and increased on the HD Movie channels. He told me over the phone that his supervisor suggested a few things to try including using different inputs other than the component (!), and switching the cable signal from 1080i to 480p!!!!!!! :eek:
He also said that he thought 1080i was only available through HDMI and not possible with component cables. (!!!) I told him that wasn't right. Then he added that his boss suggested lowering the resolution. OOooooh buddy. I'm not so sure I want this guy in my house again.

Can any of you suggest ideas that I may pass along to the cable tech guy this evening?

What is banding??

I call banding, horizontal lines that raise slowly across the screen. They are translucent discolorations.

Yea what exactly are you referring to as "banding?" It WOULD be a good idea to try HDMI just to see if the problem persists ... could be as simple as bad component cables. Sucks they try to tell you bad information though .......

OK, thanks for the info, I have never had that problem before.

The standard HD tuner from Charter (that this guy brought) did not have HDMI out.

I have that problem to a small degree. Interestingly, the problem was really only noticeable when I routed the video thru the receiver (even when the receiver was set as pass thru). I only notice it now in very dark scenes. I know very little about this but have also heard of it in association with "ground loop hum" and my (limited) understanding is that there may be filters to remove this.

here's a little more info from wikipedia

In video, ground loop can be seen as hum bars (bands of slightly different brightness) scrolling vertically up the screen. These are frequently seen with Video projectors where the display device has its case grounded via a 3-prong plug, and the other components have a floating ground connected to the CATV coax. In this case the video cable is grounded at the projector end to the home electrical system, and at the other end to the cable TV's ground, inducing a current through the cable which distorts the picture. As with audio ground loops, this problem can be solved by placing an isolation transformer on the cable-tv coax. Alternatively, one can use a surge protector that includes coax protection. If the cable is routed through the same surge protector as the 3-prong device, both will be regrounded to the surge protector.

What is the best multi-room HD/PVR equipment for a new-to-be Charter customer?

What is the best multi-room HD/PVR equipment for a new-to-be Charter customer?

Far as I know, only option from Charter is the Moxi w/ Moxi Mate, but I don't know if they are still offering the Mates. If you want third party options ... I dunno. :)

If you have a choice and don't need a huge hard drive go with the MOXI. The 3416 has several issues. At least the three 3416s I have from Charter do. Good Luck.

Far as I know, only option from Charter is the Moxi w/ Moxi Mate, but I don't know if they are still offering the Mates. If you want third party options ... I dunno. :)

Sadly, I haven't heard anyone on any new customers on any Charter system having a Moxi (with or without a Mate) installed recently. If the Mate is unavailable, then as others have said Charter doesn't yet offer any other multiroom DVR systems.

If Charter does let you have a Moxi 9022 w/ Mate please let us know!

The Moxi Mate is the best thing since sliced bread!

If you have a choice and don't need a huge hard drive go with the MOXI. The 3416 has several issues. At least the three 3416s I have from Charter do. Good Luck.
what issues are with the Motorola's I have one and its been flawless so far have, running DVI/HDMI on my Samsung (4051) 40" LCD HDTV

Before the return of Ch. 30 and the additon of the Deuce, Ch 11 (CW) was totally out of sync and no adjustment helped.

Since Ch 30 and the Deuce, the sync issue on is much much improved, and the Winchester brothers' voices and lip movements are in the same time zone, at least.

But now the CW breaks up every minute or two for seconds at a time. (No other HD channel exhibits this problem.)

I shouldn't be surprised...

Charter updated the firmware in my 3416 DVRs today. Firmware version 16.35 and S/W was updated to 74.54. Hopefully they will have everyone done soon and these DVRs start to work better.

Charter updated the firmware in my 3416 DVRs today. Firmware version 16.35 and S/W was updated to 74.54. Hopefully they will have everyone done soon and these DVRs start to work better.
What kind of changes are there? I've been considering switching out my Moxi for one, as the extra space would be nice and ours is a little unreliable (pixelation on recordings, sound drop-outs). I haven't heard great things about the 3416, so just wondering if this makes them any better.

I wish I had my MOXI back. The guide on it worked much better that the 3416. I am hopeing the firmgrade update will fix all issues.

This was posted over in the main HDTV programming forum - just wanted to make sure ya'll saw it:

--------------------------------------------------------
D-Day For MLB Extra Innings
By Maury Brown bizofbaseball.com Friday, May 4, 2007

Today is the deadline for any carrier that did not already ink a deal for MLB Extra Innings to get an agreement signed, or they will be unable to negotiate for the package until 2013 when DirecTV and iN Demand's deal with MLB expires.

As we've been reporting for sometime on The Biz of Baseball, the biggest players are Cablevision and Charter Communications. Both companies have said that they are working on completing a deal, which is contingent on placing The Baseball Channel on the basic tier when it goes online in 2009. Charter has said that they are very close to reaching a deal, while Cablevision's comments have been more of the "we hope to get a deal done" variety.

As for DISH Network subscribers, chances of a deal being worked out with them are now virtually nil. More than one source has told The Biz of Baseball that no communication between the parties have taken place in weeks, and their website posts a message saying that "an agreement with Major League Baseball regarding the Extra Innings package no longer exists."

So, today is D-Day for those that wish for MLB Extra Innings on one of the smaller carriers that didn't already ink a deal.

For those of you with the moto 3416 DVR box, do all the buttons on your remote work? For example, the list button on ours does nothing, and the Picture in Picture buttons are also non-functional. Is this normal? Thanks!

My list button works but not the PnP.

Recently read that down in Texas (Ft. Worth, I think), Charter added a bunch of new HD channels, for them, including Starz HD, TMC HD, Universal HD, and MOJO HD (that is the former InDemand HD Channel-similiar to HD NET, that is owned and operated by several cable companies). Sure hope Charter spreads the joy around to other markets. They also added ESPN U and CSTV to their sports tier (non hd but digital).

When hooking up new TV (Samsung TX3093) the set up menu asks for both digital and analog if the cable company (Charter) is using HRC (harmonically realted carrier) , STD (standard) or IRC (incrementaly related carrier). It appears the TV wants to know before doing an automatic search for channels as part of the set up routine.
Anyone know what Charter is using ?

When hooking up new TV (Samsung TX3093) the set up menu asks for both digital and analog if the cable company (Charter) is using HRC (harmonically realted carrier) , STD (standard) or IRC (incrementaly related carrier). It appears the TV wants to know before doing an automatic search for channels as part of the set up routine.
Anyone know what Charter is using ?

Standard has always seemed to work OK for me.

I got the 3416 last week in exchange for my moximate having a buzzing sound on cheap weather graphics or movie credits. I had no problems with the main moxibox, just the 3rd moximate with the same problem.

This new moto3416 records the same programs that I've already seen and deleted over and over. I changed my options to only record 1 instance of new episodes. the menu system looks like it was made by 4th graders.

I will give it a postive, that it does startup fast from a power outage vs moxi.

I can only find by creating favorite lists can you modify your channel lists.

Anyway I was frustrated by the upgraded system so I tried taking it back 2 days after I received the new system to the same Charter store in Arnold, MO, but they refused to give me my Moxi system back because they would be discontinuing that service shortly anyway.

I read that Digeo was going to release the Moxi to RadioShack in July, but then I read that article on Cnet posted above $1000 for moxi??? gosh it better have all the features unlocked for that price and it better start up quick.

So if your thinking of jumping or upgrading my advice is dont... or unless you want to trade your moxi box with me? :cool:

Just to let everyone know. Charter does still offer the Moxi w/ Mate. I just had one installed Monday evening. The rep that I spoke with was a nice lady who took the time to find the code for the mate. I told her that I wanted that setup and she tried finding it and asked me to hold on since she knew that they still had them even though it wasn't in the initial list they are given to build the order. She came back 3 minutes later and said we were a go.

I love having the mate.

WOW, thanks for the info, I just might go back to the MOXI, the 3416 DVR is somthing else, I have never seen so many bugs in it. Does anyone know if Charter is going to go to the TIVO guide instead of the IGUIDE??

The quality of KPLR HD keeps getting worse.
Thursday night's Supernatural was unwatchable. Audio/video breakup every minute or so.
They're working on this? Really?
I ended up watching it via the web on my laptop. At least the season's over and I'll have no reason to watch KPLR for months.

Did anyone else have practically unwatchable audio dropouts and video picelation/breakups during 24 last night on Fox HD? I was watching the recording on my Moxi and if it wasn't for teh fact it was 24 I would have turned it off. Is this my Moxi going dead, or did otehrs have major problems with 24 in HD last night?

I had no problems with 24 last night on my Moxi. I don't remember any audio issues at all. Sorry.

And it was was the HD feed? I have no problems on normal fox (ch 2) only Fox HD (ch 782).

Did anyone else have practically unwatchable audio dropouts and video picelation/breakups during 24 last night on Fox HD? I was watching the recording on my Moxi and if it wasn't for teh fact it was 24 I would have turned it off. Is this my Moxi going dead, or did otehrs have major problems with 24 in HD last night?

I had no problems on Fox HD for 24, other than the usual few very quick pixilizations, but I don't recall audio dropouts or actual video freezes. Also using Moxi.

A ray of hope.

I had a very knowledgeable Charter tech at my house yesterday. Long story short I wrote an e-mail to the St. Louis Charter GM and got immediate response to my reoccurring Moxi problem (loosing recording preferences, etc). Although they have had several of these reports there is no common thread yet. New Moxi's, old Moxi's Moxi's with mate and without they have even had it happen to the new model DVR's so it's not a Moxi problem but probably a provisioning one.

Anyhow, while he was there I started grilling him about 4.1. Although it was like they don't use that term or something but he did say that it shouldn't be long before then enable the USB port on the back! Now he didn't say 4.1 but he did say it thought he heard it would be enabled June 4th. How's that for a glimmer of hope for us St. Louis Moxi users.

wow, thanks for the info PWSHER. Can you send me his email address? Hang on to your MOXI. Wish I had mine back. The Motorola 3416 from Charter has bunches of issues with me.

wow, thanks for the info PWSHER. Can you send me his email address? Hang on to your MOXI. Wish I had mine back. The Motorola 3416 from Charter has bunches of issues with me.

I asked him if he thought they had any new Moxi's and he said no but they had refurbished ones that they give to people that have hardware issues.

He also said that he heard that they are working on a way to connect the new 3416's with a Cat 5 wire so that it would act like a Moxi Mate.

The e-mail is:
SteveGM@chartercom.com

pwsher

OK, thanks PWSHER. I have been working with the Tech department in St. Louis with the 3416 issues. So far they are trying hard. I got them to download firmware 16.35 and the 100% full issue has gotten much better.

The quality of KPLR HD keeps getting worse.
Thursday night's Supernatural was unwatchable. Audio/video breakup every minute or so.
They're working on this? Really?
I ended up watching it via the web on my laptop. At least the season's over and I'll have no reason to watch KPLR for months.
I don't watch KPLR much but noticed the last couple of days on 781 significant pixelization, freezes and audio drops. Your comment seems to indicate this is a known issue. Anybody know the status of this and if it is a universal or regional issue? I live in Manchester.

This was posted over on the Moxi Forum:

I've just learned that there will be some new info on Charter's plans for 4.1 deployments next week. Bear in mind that the typical pattern for software updates is to limit the first wave to a few representative markets as a final test of the software under commercial deployment conditions. That's followed by a system-wide release. I've also heard that Charter plans to support the external hard disk drive feature of 4.1.

Stay tuned.

Great, The tech did seem knowledgeable. Since I have raised so much hell with the Charter GM I am getting calls from all levels to see that I am happy. They are truely trying to improve their customer service.

Office Depot has 500 GB drives this week for $139 with a $40 mail in rebate....so I went for it and am ready!
pwsher

I am very disappointed in the Motorola 3416 DVR. I am thinking of trying out a TIVO3 and have several questions for anyone that can help me. Will it work with Charter cable? If so, what is the monthly charge for the two cable cards? Do the technicians come to the home to install the cards or can I just pick them up? Do you have to have the monthly TIVO program guide or does everything work from Charter cable? If I have to have the monthly program from TIVO, are all the channel numbers the same as Charter? We presently have Howard from On Demand, will we still be able to receive it? Thanks to all that respond.

I am very disappointed in the Motorola 3416 DVR. I am thinking of trying out a TIVO3 and have several questions for anyone that can help me. Will it work with Charter cable? If so, what is the monthly charge for the two cable cards? Do the technicians come to the home to install the cards or can I just pick them up? Do you have to have the monthly TIVO program guide or does everything work from Charter cable? If I have to have the monthly program from TIVO, are all the channel numbers the same as Charter? We presently have Howard from On Demand, will we still be able to receive it? Thanks to all that respond.

Ondemand will not work with a Tivo3 you need a Charter cable box for ondemand.
I believe each cable card is about 2-3bux a month.
I am 90% sure cable card installs require a tech visit on site.
The guide data I am not sure on but I am pretty sure you still have to pay Tivo monthly.

-Phatty

Thanks phatty

Those of you that don't like the 3416 what do you not like about it? Is it just the interface or are there other problems that make it not worth while?

I ask because I'm trading in my Moxi for a 3416 tomorrow because I've had about as much as I can take with the Moxi. Menus take forever to show up, sometimes 10+ seconds. Changing channels is very slow as well. I've put up with the laggy menus for over a year now and have decided to give something else a shot. I can deal with a subpar interface as long as everything else works as it should.

So if anybody that's using the 3416 can comment on what they like or dislike about it, especially in comparison to the Moxi that would be great. Otherwise I'll find out tomorrow and I'll post my comparison later this week.

I had two MOXIs since they came out several years ago. The only major problem I had with them was pixeling. After that got straightened out, they were super. The only thing that would have been nicer is a bigger hard drive. The 3416 has had several issues that are still present. All are intermentant problems. 1. A window pops up saying the hard drive is full and something needs to be deleted. When it is checked it says it is 100% full and you have to delete something to get it to work again. 2. Future series recordings are dropped. 3. Future recordings do not record. 4. Recordings would not stop recording, just kept recording till the hard drive filled up. Also the MOXI guide is much better to me in my opinion. I think the problem with the 3416 is in the I-Guide it uses. The technicians in the St Louis DVR department are working with me to try to resolve the problems.

Those of you that don't like the 3416 what do you not like about it? Is it just the interface or are there other problems that make it not worth while?

I ask because I'm trading in my Moxi for a 3416 tomorrow because I've had about as much as I can take with the Moxi. Menus take forever to show up, sometimes 10+ seconds. Changing channels is very slow as well. I've put up with the laggy menus for over a year now and have decided to give something else a shot. I can deal with a subpar interface as long as everything else works as it should.

So if anybody that's using the 3416 can comment on what they like or dislike about it, especially in comparison to the Moxi that would be great. Otherwise I'll find out tomorrow and I'll post my comparison later this week.


I personally would avoid the 3416 if at all possible. I had my Moxi replaced in December because my first one that i had for several years died. I would cry like a bitch and probably run to Dish if I was told I could no longer have a Moxi if it ever needs swapping again in the future. The moxi interface slowness is lame but still quite usable. The hard drive space is my only major complaint but I'd rather have the guide & future possibility of external hard drive (looking very soon) than a simple ugly guide you get with a normal cable box. Hell I know Charter has changed their guide since I last had a regular Digital box but when I first got the Moxi I thought the cost alone for the moxi was worth it to have the improved guide. I have seen the newer guide a couple times and it seems to have only marginally changed. I have been a Moxi user since early on when Charter first started offering them in STL and I can't imagine ever going back to the lame digital cable guide that takes 2 days to restore if you loose power or need to reset it.

Sorry I love my Moxi and thought I would throw that out.. Once charter comes and takes the Moxi back more than likely you will never see it again if you decided you preferred the Moxi. The 4.1 update is coming its just a matter of when.

-Phatty

I am very disappointed in the Motorola 3416 DVR. I am thinking of trying out a TIVO3 and have several questions for anyone that can help me. Will it work with Charter cable?

Yes, it will.

If so, what is the monthly charge for the two cable cards?

$1.50 per card, so $3/month

Do the technicians come to the home to install the cards or can I just pick them up?

They will require a tech install which will likely cost extra. Usually the tech is clueless, but you might get lucky and get a good one. In theory, you could install yourself, but you may need to sweetalk someone at Charter (good luck). The tech will have to call in a series of numbers to the office during the setup.

Do you have to have the monthly TIVO program guide or does everything work from Charter cable?

You have to pay TiVo for the guide data, no exceptions

If I have to have the monthly program from TIVO, are all the channel numbers the same as Charter?

Yes, this part works very easily.

We presently have Howard from On Demand, will we still be able to receive it?

No, not unless you also have a digital receiver (1 receiver is included in the cost of my package). You can still get PPV if you order directly through the cable company.

Thanks to all that respond.[/QUOTE]

Thanks guys for your thoughts on the 3416. I'm having them bring two 3416s to the house tomorrow so maybe I will keep the Moxi and only take one 3416 and give them both a month and see which one I like better. I don't really want/need 2 DVRs and if this 4.1 update can speed up the menus on the Moxi it maybe worth it . . .

Thanks guys for your thoughts on the 3416. I'm having them bring two 3416s to the house tomorrow so maybe I will keep the Moxi and only take one 3416 and give them both a month and see which one I like better. I don't really want/need 2 DVRs and if this 4.1 update can speed up the menus on the Moxi it maybe worth it . . .


If you mean the "find" by title menu than yes it will speed it up dramatically. If you have extreme slowness with the other parts of Moxi I think you probably have a bad remote control. I struggle dfor months thinking it was just the way it was. Took the old one in to one of the local offices and swapped out for a new one. It was like night and day. They didn't even ask me my name.

Ok straight from the horses mouth. I went on the Charter "chat" line and asked the following:

Do you have any information when you might push the Moxi 4.1 update to the St. Louis area?

After he (Daniel at Charter) asked me all my personal info including my address (St. Charles)

He replied: Daniel: Starting on June 4th the system will be pushing the upgrades for the Moxi box. The update may occur for you anytime on or after 06/04.

I then typed: : Excellent. Will the External hard drive capability be automatically enabled?

Charter: Daniel: The notes indicate the feature will be available.

So there you go folks...Looks like the communication at Charter is improving...but we'll see next week.

(also posted on the Moxi AVS)
pwsher

wow, how neat, i wonder if charter would let me have the MOXIs back and trade in these 3416s

He replied: Daniel: Starting on June 4th the system will be pushing the upgrades for the Moxi box. The update may occur for you anytime on or after 06/04.

I then typed: : Excellent. Will the External hard drive capability be automatically enabled?

Charter: Daniel: The notes indicate the feature will be available.


Sweet. Hopefully CBS-HD is the next item on the Charter to-do list.

He replied: Daniel: Starting on June 4th the system will be pushing the upgrades for the Moxi box. The update may occur for you anytime on or after 06/04.

pwsher

Sweet. I was supposed to get the 3416 yesterday, but the tech showed up and brought a Moxi. He said it wasn't on his work order to install the new DVR and they aren't allowed to give them out unless it's on the word order because they have a very limited supply. He called his supervisor and eventually they concluded that I needed to go into my local Charter office and pick up the new DVR myself. I am all set to do that today, but I might change my mind and just swap my Moxi for a different one and see how the 4.1 update goes.

I was surprised the tech said the 3416 was in limited supply, I thought they had tons of them. I also didn't think they were giving out the Moxi anymore, but he brought one to install.

Does anyone have a link to everything the 4.1 update is supposed to address and what new features it will include. I just know about the external HDD support.

See if this helps Dyaus

http://splmoxifaq.googlepages.com/FAQ.htm

This is the user manual for Moxi 4.1: (beware if you say print, it is 110 pages. :eek: NOTE: This an 8.6 Mb pdf file that needs to be downloaded to see, I think. So if you have a very slow connection I wouldn't try it.

http://www.moxi.com/pdf/ug_cable_4-1.pdf

Some of the cool things are:
-extrernal hard drive support. :p
-ability to record at a specific time slot. :cool:
-ability to set a series and tell it to only record at a specific time. This helps to keep from having multiple recording of the same exact show. (i.e the O'Reilly factor is on three times a day so you can tell it to only record the 7PM time slot)
-a meter to tell you approximately how much HD space you have left. :o

The big difference will be the speed it does the "find" which now takes mine about 15 seconds before it even responds. :mad:

but soon I will be :p
pwsher

I hadn't seen this mentioned in the thread yet, but it seems as though Charter is using the Motorola 3412 as well. I noticed this when I got home and looked at the model number. I figured it was a 3416, but it's a 3412 :o .

No 4.1 software update on the Moxi here in Glendale/Kirkwood this morning. Anybody else get it yet?

No go in Lake St Louis

Not yet in Wildwood

The new software was tee'd up for downloading last night. Some early risers (http://www.avsforum.com/avs-vb/showthread.php?p=10709677&&#post10709677) have posted on the main Moxi thread that they saw 4.1 on their boxes this morning. While customers have started seeing 4.1 this morning, your mileage may vary. Depending on where you live, it may take up to another week to complete the first wave of rollouts.

Thanks to all for you for your patience.

A memo posted by hotshot (http://www.avsforum.com/avs-vb/showthread.php?p=10683650&&#post10683650) on June 1 is a very thorough rundown on the changes from 3.2.

I look forward to reading what you (and your families) think about the upgrade.

Thanks for the info. I am going to try to get at least one of the MOXIs back. I have just about had enough of the 3416s. Had another one last night continued to record a show all night long when it was suppose to end after an hour.

Yes 4.1 is out.

All I will say is I am an avid AV guy...been a member of this AVS forum for quite a while.

I bring up these issues to many people here and we are working on the issues everyone cries about.

Just know, your issues are tabled and many have been for years. But things move slow in a cash strapped company, and the lawyers double stamp everything.

Belive me, we do not want to lose a single customer.

My picture is intermittantly freezing or breaking up, and I lose the audio. Most times it lasts for 5-20 seconds and then resumes. I wonder if the new update could cause this?

I called Charter and was ready for the usual fiasco. I was not disappointed. I spoke with a young lady in the Phillipines and she set up an appointment for
1-3 pm this afternoon. Charter called this morning at 8am and said they would be
there between 8am-12noon. Their communication is so poor so often, that I'm used to it and expect it.

Can anyone suggest the problem? Do I need a new Moxibox? I hate doing that because I lose my recorded programs.

I still have 3.2 in western St. Louis City/Dogtown. :(

MoxiGuy's Guide to How to Tell if You have 4.1
There are lots and lots of clues. Here are just a few.

1. If you see an envelope icon on the screen, then you have 4.1

2. Look at the little card that pops out to the right of the current program card in the guide. If it says, "Coming Up," then you have 4.1.

3. In the guide, press the next button. If the guide shifts forward by 30 minutes, then you have 4.1.

4. Press OK on any program title to bring up the action menu, use the up and down arrows to scroll through the choices. If you see some new ones that you never had before, then you have 4.1: (new choices are "lock" (for parental controls), "see all times" (to find upcoming broadcasts of a given program).

5. Scroll the horizontal menu. If you see a card for "service messages," then you have 4.1

6. In the menu, press and hold an up arrow. If your jaw drops at the speed, then you have 4.1.

7. Go to "find by title" and press OK. If the search widget shows up in less than two seconds, then you have 4.1.

8. Go to "About Moxi." If you see a card for "Storage and Stats" then you have 4.1.

My picture is intermittantly freezing or breaking up, and I lose the audio. Most times it lasts for 5-20 seconds and then resumes. I wonder if the new update could cause this?

Can anyone suggest the problem? Do I need a new Moxibox? I hate doing that because I lose my recorded programs.

You might want to check your signal strength via the Moxi service menu if you have not done so already.

If you are not familiar with AVS member spline's Moxi site, here is the link. Everything you would ever want to know about the moxi:

http://splmoxifaq.googlepages.com/FAQ.htm

When I had the MOXI boxes, had trouble with too strong a signal causing tiling/pixeling, etc. Had to install a couple of spliters to cut the signal strength some. It cleared up the problem.

I still have 3.2 in western St. Louis City/Dogtown. :(

4.1 arrived in Glendale this morning. So far, so good - hooked up a 320G external hard drive and reset the Moxi. Upon reboot, it immediately recognized the device and asked if I wanted to format it. Took about 3 or 4 minutes to format, and its good to go!

No 4.1 out in Lake St Louis.

4.1 arrived in Glendale this morning. So far, so good - hooked up a 320G external hard drive and reset the Moxi. Upon reboot, it immediately recognized the device and asked if I wanted to format it. Took about 3 or 4 minutes to format, and its good to go!

No upgrade last night: still 3.2 in Dogtown.

Got 4.1 in Wildwood this morning, very nice :D

Got 4.1 in Wildwood this morning, very nice :D

I have 4.1 in St Charles, MO

Using 500 Gb drive I went from 56% full to 12% Ye ha!!!