Julie Jacobson
02-27-07, 05:14 PM
Sorry, No More Abuse of Costco Return Policies
'Fess up: Do you use Costco as an insurance policy against obsolescence? The company is finally fighting back against those who buy TVs one year, and return them (no questions asked) a couple of years later for the newest model.
According to CFO Richard Galanti, as quoted in the Seattle Post Intelligencer, "The change was implemented because the company was losing 'tens of millions of dollars' in returns."
Go ahead and groan. The discount retailer is still offering a 90-day no-questions-asked return policy for electronics, which is more than generous.
More info (http://www.cepro.com/news/editorial/17800.html)
'Fess up: Do you use Costco as an insurance policy against obsolescence? The company is finally fighting back against those who buy TVs one year, and return them (no questions asked) a couple of years later for the newest model.
According to CFO Richard Galanti, as quoted in the Seattle Post Intelligencer, "The change was implemented because the company was losing 'tens of millions of dollars' in returns."
Go ahead and groan. The discount retailer is still offering a 90-day no-questions-asked return policy for electronics, which is more than generous.
More info (http://www.cepro.com/news/editorial/17800.html)