mdbrad
04-11-07, 01:27 PM
Last June I spent $12K at my local Tweeter in Southern California (I purchased a 5 year extended warranty on my entire setup). I'm having a couple of issues with my Universal Remote so I tried to call my local store only to find out that all Tweeter stores in California were closed down two weeks ago. So, Tweeter customer service tells me call Corporate. Corporate tells me "if your TV was out we'd be able to send somebody out. But, since it's your remote (and for that matter if it were speakers, receiver, sub, etc.) we're still not sure how we're handing it. For now, we're taking names and numbers and putting them on a list. Somebody will call you within a few days".
I can't even believe that a company this big has nothing in place to service thousands of California customers. It's not as if they decided one day to close CA stores and had the doors & windows boarded up 24 hours later. I've even called "Service Net" whom pays the claims (for Tweeter) on the Extended Warranty and was told..."there's nothing we can do......all we do is approve and pay Tweeter's extended warranty claims".
So, at this point, I'm supposed to sit and wait......in hopes that somebody calls me back ONCE Tweeter has a plan in place to service their CA customers. About now, I'd like to punch somebody in the nose. :mad:
I can't even believe that a company this big has nothing in place to service thousands of California customers. It's not as if they decided one day to close CA stores and had the doors & windows boarded up 24 hours later. I've even called "Service Net" whom pays the claims (for Tweeter) on the Extended Warranty and was told..."there's nothing we can do......all we do is approve and pay Tweeter's extended warranty claims".
So, at this point, I'm supposed to sit and wait......in hopes that somebody calls me back ONCE Tweeter has a plan in place to service their CA customers. About now, I'd like to punch somebody in the nose. :mad: