View Full Version : Anyone Have Loading Problems POTC 1 &2 With PS3


Filipinoyakuza
05-24-07, 03:29 PM
Here is the problem with both POTC: Curse Of The Black Pearl and POTC: Dead Man Chest.Both movie BD will not read or load on my PS3 but the bonus material BD disc will load and play.Whats even worse is that when the BD movie disc for each movie will cause my PS3 to lock up badly where I have to manualy shut down my PS3 each time.

Now I dont know if it's BD movies discs themselves that are bad or if it's the PS3 firmware 1.80 that I downloaded last night thats causing the load and play problems with both POTC BD movies.Also I tried my other BD movies on my PS3 and they were able to load and play fine on my PS3.

Also I noticed last night after downloading the 1.80 firmware update that while playing MLB 07 that the game would some times hang for a couple seconds while in the middle of gameplay while me and a friend were playing last night

joekun
05-24-07, 04:13 PM
Whoa, deja vu.

plastikpyro
05-24-07, 04:30 PM
must be a glitch in the Matrix....

donricouga
05-24-07, 04:42 PM
must be a glitch in the Matrix....

Yeah, its not on blu-ray :p

to the OP, you don't need to start another thread with the same problem.

aaronwt
05-24-07, 04:57 PM
No problem with my PS3 and both of the POTC titles.

txfilmguy
05-24-07, 05:15 PM
Pirates 1 plays fine on my PS3 running 1.80 firmware. I had problems playing it on Samsung PD-P1000, but it was a firmware update issue, as documented on another thread here.

Filipinoyakuza
05-26-07, 06:47 AM
***Update on my situation***:

So I went back and exchanged my copies of both POTC 1 & 2 for brand new copies.I still cant get POTC 1 to play only the bonus material BD, but I am now able to get POTC 2 to play sucessfully.

I also re formated my PS3 and restored the PS3 back to it's defaults.But still POTC 1 still wont load or read in my PS3 except at least with this copy it isnt causing my PS3 to lock up where I have to manualy restart my PS3.

I also re formated my PS3 and restored the PS3 back to it's defaults.But still POTC 1 still wont load or read in my PS3 except at least with this copy it isnt causing my PS3 to lock up where I have to manualy restart my PS3.

I obvioulsy now think that firmware 1.80 caused this problem.Up until I download that update my PS3 was playing BD movies, regular DVD's, burned dvd's, and BD PS3 games flawless.It just sucks that one of the best BD movies (POTC1) out of my 12 BD movie collection wont load or play on my PS3.

I'm really pissed that I'm going to have send my PS3 in for probably 2 weeks to have them trouble shoot and fix this issue.Right now the PS3 is the only thing I have for watching any BD or normal DVD's, and for gaming.

AaronSCH
05-26-07, 08:20 AM
Sorry about your problem. I watched both Pirates films without any problem whatsoever and I performed the 1.8 firmware update prior to watching both films. In fact, other than the rather annoying trailers that precede both films, I was incredibly pleased. I wonder how well these machines are gonna hold up to a constant barrage of game play and movie playback. I have on rare occasions played a game or two but primarily use my PS3 to watch movies.

Filipinoyakuza
05-26-07, 10:51 AM
***Update***

So I called Playstation Sony tech support and right off the bat the tier 1 agent makes no attempt to trouble shoot and immediatley tries to pass the bucket "saying this a a known issue with the software manufacter and you need to contact the manufacter or go to Disney.com". The whole time with the Tier 1 agent the guy is rude, argues with me, doesnt let me speak, and talks down to me.

So after about 15 minutes of a very heated conervastion with this tier 1 agent.I finaly get this guy to listen to my demand of asking to speak with a supervisor.So I wait another 10 minutes on hold until this tier 1 agent's supervisor gets on the phone.

The supervisor also does the same song and dance and tries to pass the bucket also.After a good 30 minutes of arguing with the supervisor he finally agrees to send me a box to send in my PS3 to have it exchanged.

What I have done to trouble this issue:

-Have gone back and exchanged POTC 1 for a brand new copy.
-I've downloaded and installed firmware update version 1.80
-I have turned auto to off for 24p 60 setting in my PS3.
-I've down a full re format not a quick re format of my PS3 hard drive.
-I tried and was able to load and play POTC 1 on two of my friends other PS3 60GB systems.


But Sony Plastation tech support right off the bat attitude when I contacted them was to pass the bucket and direct my issue to the manufacter or disney.com

What a horrible customer service and trouble shooting I have experienced with any consumer product I purchased that I need help with in all of my life.

SAFOOL
05-26-07, 11:03 AM
Maybe it is the discs. When dvd first came out Disney had tons of problems with disc compatibility.

methos75
05-26-07, 11:06 AM
I have been around the block a few times with SCEA's consumer service in the last 10 years with PSone and PS2 issues, they are notorious for trying to blame everyone but their own QC for hardware issues. THey quite frankly have a huge disconnect with reality, and even after known issues are brought to light by class actions, developes, etc, they still try to weasel their way out and blame everyone else. And speaking to a supervisor doesn't do much good, when the head leadership blames flagging sales on the consumer and not their inability to deliver, you cannot expect a low rung supervisor to be to competent.

Filipinoyakuza
05-26-07, 11:36 AM
***Update***

So I reasearched and found the phone # for Disney BD tech support off google.Which of course Sony made no effort to provide me any help and info and Sony's attiude was "Go to disney.com".Anyways so I called disney BD tech support and they were completly opposite from Sony and were easy and nice to work with right from the customer service lady who answered my call up to the tech who I was transfered to.

The tech was pretty knowledge able and went through some basic trouble shooting after I explained to him how I diagnosed and trouble shooted the issue on my own. I asked the tech if other customers were calling in about the issue I was having? He said no and that this was the first time he came across my type of issue.From what he said it may be an issue with java codec on the BD, saying because it was a pretty advance java codec they were using on BD's made by disney.The guy was willing to send me out a replacment disc or to offer a full refund, or trade for another disny BD movie.

But as it stands now I firmly beleive there is an issue with my PS3 after I downloaded and installed firmware update 1.80 and at this point I am waiting for my shipping box to arrive to have my PS3 replaced.

BriS2K
05-26-07, 01:02 PM
Good luck with the replacement Filipinoyakuza - this truly sucks, since I have nothing but praise for the PS3..well besides the fact that it has no good games!

Fw 1.8 really is a dream come true - only wished it was released sometime between system launch and early this year when BD movies were limited and PS3 games seriously lacked. Upscaling DVDs and PS1/PS2 games, at the time, would have seriously put more life into the PS3. But whatever, better now than later! I can see the 360 losing already to Sony in the console race.

Jedi2016
05-26-07, 01:30 PM
I haven't had any problems, but then again, I haven't sat down and watched both films all the way through yet (doing that later today with some friends). But I've heard more complaints about Dead Man's Chest than the first film, so I popped that one in both before and after the 1.8 update, and it appears to work just fine.

My guess is that it's a combination problem of software and firmware. The disc relies heavily on BD-J, and I don't think the PS3 was 100% prepared for that. The problems are too widespread to chalk it up to a few bad discs or whatever. Some little hiccup during the install process or something that causes the system to glitch and reject the disc. Why it works fine on some systems and not others is anybody's guess.

I imagine we'll see reports about this show up on placed like the Bits and HDD next week. There are too many complaints for this to be a "nothing" problem.

I've heard a lot of complaints about 1.8 versus wireless routers, so this could hearken back to the problems they had in the early days of Blu-ray discs locking up on PS3's due to network issues (which, on the surface, are unrelated, but they seem to have that affect). Maybe try disabling the network temporarily, see if the system behaves a little better?

My setup is 20GB PS3 with hard-line ethernet connection, active, to Linksys router. HDMI>DVI connection to my Westinghouse 1080p. Optical audio to my Sony receiver. No problems at all on my end.

bart122580
05-26-07, 01:42 PM
I'm running firmware 1.7 (feel no reason to update to 1.8) and my movies are playing fine.

Could the problem be the network problem again?

Filipinoyakuza
05-26-07, 03:23 PM
I haven't had any problems, but then again, I haven't sat down and watched both films all the way through yet (doing that later today with some friends). But I've heard more complaints about Dead Man's Chest than the first film, so I popped that one in both before and after the 1.8 update, and it appears to work just fine.

My guess is that it's a combination problem of software and firmware. The disc relies heavily on BD-J, and I don't think the PS3 was 100% prepared for that. The problems are too widespread to chalk it up to a few bad discs or whatever. Some little hiccup during the install process or something that causes the system to glitch and reject the disc. Why it works fine on some systems and not others is anybody's guess.

I imagine we'll see reports about this show up on placed like the Bits and HDD next week. There are too many complaints for this to be a "nothing" problem.

I've heard a lot of complaints about 1.8 versus wireless routers, so this could hearken back to the problems they had in the early days of Blu-ray discs locking up on PS3's due to network issues (which, on the surface, are unrelated, but they seem to have that affect). Maybe try disabling the network temporarily, see if the system behaves a little better?

My setup is 20GB PS3 with hard-line ethernet connection, active, to Linksys router. HDMI>DVI connection to my Westinghouse 1080p. Optical audio to my Sony receiver. No problems at all on my end.

Yeah I have been noticing connectivity issues with my wireless router and PS3 also the firmware 1.80 update.The connection has been timing out and giving me some connection code errors when I have a download going on my desktop PC and my PS3 is connected to the network.

Also I went into my PS3 system settings and disabled my internet connection still no luck and POTC 1 still wont play.

Is there a way that I can revert and reinstall firmware 1.7 instead on my PS3? I did the full 3 hour 45 minute system restore and re format but my PS3 still has firmware 1.80 installed on it.

xradman
05-27-07, 02:09 AM
I posted this in the other thread about problems with FW1.8, but that got locked.

I was able to watch both POTC I and II with PS3 1.8 last night, but I did notice some problems with POTC I.

It took noticibly longer to load the disc than with any other Blu-ray disc I have played so far. Also hitting Play Movie button on the top menu (with just two button choices, Play Movie and Menu) kicked me out of the disc into PS3 dashboard. Getting into Menu option (with 4 button choices, Play, Scene Selection, Setup, and Features) then selecting Play worked fine.

Dot50Cal
05-27-07, 05:21 AM
Had Scoungrels crash on me when I selected it after watching the movie. Not a big deal but it would have been nice to not have that happen.

Jedi2016
05-27-07, 11:21 AM
Watched POTC1 all the way through last night, no problems at all.

stretch35
06-23-07, 12:00 AM
POtc1 movie playback would studder and stop every 5,10,15 minutes or so with original 1.1 firmware on ps3 haven't tried with 1.8 now installed Disney rep is sending out mailer to return disc..but I want to try again with 1.8

Dan Hitchman
06-23-07, 01:00 AM
Um, stretch35, you HAVE to have more than the original firmware to play many of the Blu-ray titles authored after the PS3 first came out. Unluckily, or luckily as the case may be, you will have to download 1.81. If for nothing else to get BTB and WTW output... and if your display will accept it: 1080p/24 output.

Dan

Axel Olmos
06-23-07, 01:45 AM
Sometimes you get a bad BATCH of optical media. I would return POTC 1 again, and rebuy it at a different store with a presumably different batch.

Blumoon
06-23-07, 09:41 AM
Yerp. Havent tried POTC2 yet, but POTC1 played fine on my ps3.

Esox50
06-23-07, 10:15 AM
I've had no problems, with POTC 1 or 2.

The only issue I had with my PS3 was that NHL2K7 froze one time. That's it. Great piece of equipment.

HPforMe
06-23-07, 11:01 AM
Both played perfectly on my PS3.

sgt
06-23-07, 11:36 PM
I get a few periodic pauses while watching either of these movies on my PS3. Not a big deal, but worth noting since it only happens with these 2 discs so far.

Bing
06-23-07, 11:46 PM
no problem with either.

Art Sonneborn
06-24-07, 10:35 AM
Neither one would load on my Pioneer. I took them back to Best Buy for exchange where my wife got them for my sons birthday party. These would not load either. I got my money back. I think this might have been a bad run. I had the same problem wqith three different Hulks on HDDVD.

Art

Lee Bombard
06-24-07, 11:30 AM
Neither one would load on my Pioneer.

Do you have the most recent firmware for your Pioneer player?

cawgijoe
06-24-07, 11:50 AM
Everything I've thrown at my PS3 has run......I have firmware 1.81.

infinitespecter
06-24-07, 05:03 PM
My PS3 has been very good with every movie I've attempted, but there was one glitch on the POTC 1 set where a menu was supposed to appear, but doesn't. I didn't care for it much, so I didn't pursue it.

Scoob
06-24-07, 06:33 PM
both POTC movies and the bonus features have played flawlessly.

nyg
06-24-07, 06:52 PM
No problem with my PS3 and both of the POTC titles.

Same here.

jcc
06-24-07, 09:54 PM
Anyone have problems using the fast forward, backward, and pause buttons on the PS3 controller on POTC 2?

Has that been disabled on this movie or is there still a flaw? I'm using 1.81.

VeeArSix
06-24-07, 10:48 PM
Anyone have problems using the fast forward, backward, and pause buttons on the PS3 controller on POTC 2?

Has that been disabled on this movie or is there still a flaw? I'm using 1.81.
all remote functions work fine for me. i just got done watching it and i'm also on 1.81.

joe_six_pack
06-24-07, 10:57 PM
No

jcc
06-25-07, 08:13 PM
R U guys sure? I just tired it again after I got home and it still doesn't work. R u saying that I have a bad disc?

The pause button is now the "start" button instead of the "X" button on the game controller. The left hand controls that usually controls the speed of fast forward and reverse won't work. Everything else works.

Can you guys try it again with 1.81 and let me know. make sure you use the game controller and NOT the BR remote.

desmond212
06-25-07, 08:15 PM
works fine...

isaidme
06-25-07, 11:36 PM
I too have not had any problems with any BR disks including both POTC.

denness544
06-26-07, 01:38 AM
Never had a single problem playing anything with my PS3 including the two Pirates bluray.

jcc
06-26-07, 11:42 AM
I'm going to go exchange my disc. If it still doesn't work I think it might be the PS3? That can't be right either since my PS3 works with everything else.

It could be that the Best Buy that I got it from has a bad batch of discs? It's strange because the movies plays fine. It's only a few of the control buttons that don't work properly. Almost as if the software programming on the disc is somehow messed up on a few control functions.

Donnie Eldridge
06-26-07, 11:43 AM
No issues here.

TauRus
06-26-07, 12:07 PM
My PS3 has teh latest firmware and I do not have any issues with either of the POTC movies. Funny thing is, most of the people that watched POTS in my setup seemed to like this talking skull intro almost as much as the movie itself :)

Amon37
06-26-07, 12:11 PM
No issue with either PoTC Movies

micah323
06-26-07, 07:57 PM
You should try the disks on someone elses ps3 to find out if it is the movie or the player

foots
06-26-07, 08:02 PM
No issues here either.

jcc
06-26-07, 11:00 PM
You should try the disks on someone elses ps3 to find out if it is the movie or the player


Well, I don't know anyone who has one. I could go by the Sony Style store and ask if they will allow me to try it. I don't know how friendly they will be to allow me to try that. Somehow I don't think that will fly...

I could ask Best Buy, but I think they would rather exchange the disc then take the trouble of opening the case where they keep the demo PS3...

Sometimes it sucks to be in NYC. Not very consumer friendly.

stretch35
06-27-07, 04:01 AM
Yes with PS3 1.80 software..gamecontroller buttons don't work for ff rwd..also with original software same problems..pirates 1 disc would studder every 10minutes or so,but havn't tried it with 1.8 software yet..called disney,,sending return envelope.

jcc
06-27-07, 10:03 AM
Humm...interesting. I guess I'm not the only one with the game controller issue. I wonder how many others have this problem? What number did you call? Did they know about the problem? Is it a batch of bad discs or is it a PS3 firmware problem?

Those of you who said that you have NO problem using the game controller to fast forward/rewind (1.5X, 10X, 30X), R U sure you tested it just now or are you recalling from memory that it works?

jcc
06-27-07, 08:13 PM
I just spent the last few hours of my life finding out that ALL of you who said that your disc works fine that it in fact does NOT!

I first took my disc to Sony Style and tested on their machine and guess what? No go.

I then went to a different Best Buy and exchanged the disc and found out that it has the same problem.

I then played around with the game controller and found out that the functions have been re-mapped. The fast forward that also use to be assigned to the right button on the left side of the controller is now just on R2 and the rewind is just on L2. The pause that use to be on the "X" is now just the "start". I think they did this so that the left cluster on the controller and the "X" can be used for the dice game. I just wished that Sony would have said something about this instead of letting people think that their disc is defective.

As for those of you who said outright that you're disc works just fine, just remember that assumption is the mother of all fu$k-ups. Please, next time when someone ask you something, make sure you know what the hell you're talking about before opening your mouth. :mad:

batmanbegan
06-29-07, 12:42 PM
Put in my recently arrived PotC 1 disc in, PS3 gave 3 quick beeps and completely died. No lights will come on, no matter what, as if power supply does not exist.

No problems with any movie or game before this ever. Interesting, cos I tried this very disc on a friend's PS3 first and it worked fine end to end. But the first time I popped it into mine, lights OFF. Any ideas? thanks

Both have the same f/w (1.8).

batmanbegan
06-29-07, 01:09 PM
^^

my apologies... the blasted cat (i assume) somehow dislodged the power plug out as the movie was loading. Didnt see it due to the long extension which keeps the power-point well outta sight.

PotC 1 working fine. The movie controls are altered though. Cannot ff/rw/pause with left/right/circle buttons.

donricouga
06-29-07, 01:15 PM
^^

my apologies... the blasted cat (i assume) somehow dislodged the power plug out as the movie was loading. Didnt see it due to the long extension which keeps the power-point well outta sight.

PotC 1 working fine. The movie controls are altered though. Cannot ff/rw/pause with left/right/circle buttons.

ENDS THE FORMAT WAR !!

http://www.catfacts.org/cat-mouth-full.jpg

As for the controls, you mean you cannot forward with the R2 and rewind with L2 ?
Skip chapters with R1 and L1 respectively ?

luigionlsd
06-29-07, 02:00 PM
I have a 20gb console, but I watched the 2 movies with whatever FW was around when they came out (5/22). I believe that was 1.7x. Movie worked fine for me, and since I have 20gb I don't have any wireless problems. Did not try the bonus discs either. Did you get your disc/player figured out?

Johnsteph10
06-29-07, 02:43 PM
I just spent the last few hours of my life finding out that ALL of you who said that your disc works fine that it in fact does NOT!

I first took my disc to Sony Style and tested on their machine and guess what? No go.

I then went to a different Best Buy and exchanged the disc and found out that it has the same problem.

I then played around with the game controller and found out that the functions have been re-mapped. The fast forward that also use to be assigned to the right button on the left side of the controller is now just on R2 and the rewind is just on L2. The pause that use to be on the "X" is now just the "start". I think they did this so that the left cluster on the controller and the "X" can be used for the dice game. I just wished that Sony would have said something about this instead of letting people think that their disc is defective.

As for those of you who said outright that you're disc works just fine, just remember that assumption is the mother of all fu$k-ups. Please, next time when someone ask you something, make sure you know what the hell you're talking about before opening your mouth. :mad:


Uh, you need to cut down on the caffeine. :rolleyes:

paxi
06-29-07, 06:19 PM
The only problem I had when when trying to access some extras on POTC1. (1.81). Got sound but no picture. Only tried it once because I don't really care for extras anyway.

batmanbegan
06-30-07, 02:20 AM
As for the controls, you mean you cannot forward with the R2 and rewind with L2 ?
Skip chapters with R1 and L1 respectively ?
Those work fine.

But on other movies, the left and right key of the 4-key direction-pad on the left can be used for ff/rw and the circle for pause/play. Not on PotC1. Not a big deal but interesting.

edub1
07-03-07, 10:27 PM
I have had the same issues as the OP for two straight blu-ray discs I rented from Blockbuster (Curse of the Golden Flower and Bridge to Tarabithia). I'm guessing it is just my bad luck and they are bad discs, but I'm also thinking the firmware has something thing to do with it since it was working fine before 1.8 and now it is not (i.e. not even loading the DVD)