This is a poll for those who have purchased the Ultimate Matrix Collection, i.e., the one with the HD-DVD/DVD combo discs.

Several people (including myself) have reported issues playing discs from this set (specifically Reloaded) on the 2nd gen machines (A2, XA2 and A20) both pre- and post-1.6 update. There have also been reports of problems on the 360 add-on.

Typically an error code 4086 4203 is received.

Hopefully the overwhelming response to this poll will be most have no problems, possibly indicating a bad run.

Anyone with the Ultimate set should check all their discs ASAP.

I've only watched the first couple minutes of Reloaded, but it loaded fine. When does the error occur? Upon loading, or during the film?

I went through all 3 and no problems with my xbox360 add-on.

I am getting the error code. I have not updated to 1.6 yet.

I've only watched the first couple minutes of Reloaded, but it loaded fine. When does the error occur? Upon loading, or during the film?

You wouldn't even get to the film. It would occur right after the display reads HDDVD, but before it says Play.

Yeah, getting them after ordering from WB

New copy protection, Powerdvd and Windvd need to be updated also. Movie one-Matrix, doesn't seem to have the new copy protection.

All 3 discs played perfectly on my HD-A1.

I posted this in another thread as well, but I'm unable to get the IME to work right on these discs. The PiP window won't stay on the screen and the text on the screen is all garbled.

A2 w/ 1.5 fw.

Chris

The first film plays fine, but Reloaded and Revolutions won't play at all on my Xbox360 add-on. The extra content on the flip sides play just fine through the add-on.

I posted this in another thread, figured it may belong here, too:


First and foremost, I'm blown away by the PQ/AQ of these 3 movies. Right up there with the best of the best that I've ever seen on HD DVD.

I have an A1 with FW 2.0, and this is the Ultimate set, not the Trilogy.

Ironically, this is the second WB title I've had a problem with, Happy Feet being the other...the irony being most people had bad luck with Universal titles, like CoM, Hollywoodland, Good Shepheard...all of which I had no issues with whatsoever.

Near the spot in the first movie that the OP mentions (when Neo and Morpheus are back on the ship and eating with the group after seeing the woman in the red dress, and Mouse is explaining how he programmed her) the movie starts to stutter for a few seconds. Sometimes after about 5 seconds, it just continues on its merry way. Twice, it's locked the player up completely at that point. TrueHD is on when this happens.

In Revolutions, there's another spot that completely locks up the player. Reloaded plays just fine with TrueHD all the way through.

If the first two would play through, I wouldn't mind, because I just don't think I can sit through Revolutions again, but the first installment has to be perfect.

Does anyone else have this issue? I think my issue may be similar to the on the OP mentions, I'm guessing the symptom is different but may be caused by the same authoring problem since it's around the same time during the film.

Do people with the Trilogy have this problem? Are those discs single sided discs or combos? I ask because Happy Feet was a Warner combo and is the only other one that gave me a problem.

I'm returning this set to Buy.com (I had a great coupon, normally I'd go through Amazon) and asking for a new set. If the replacement has the same symptom, I may get just the Trilogy if those discs don't show this same symptom.

Go to the setup menu. Then to the twin format disc section and enter dvd instead of hddvd. reloaded started right up.

I'm having a problem with only the Matrix Reloaded disc. I'm going to try to get it replaced from Amazon.

Error on Reloaded and Revolutions with an XA2. Work around in place.

I have a spotty reloaded disc, I had 2 copies of the Ultimate Matrix (one was going to be returned to Amazon because it came to me damaged). Both copies wouldn't play I got error messages, I waited a few minutes placed the disc in and it worked. I tried it again that evening and it wouldn't play. Not sure if it's the add on or the Reloaded disc because almost everyone is having issues with that disc.

Bump

I had a gift card I received for Christmas last year from Circuit City. I've never been a big fan of CC, and the one near me isn't the greatest, so I reluctantly went in.

They had one copy left of the Trilogy and Ultimate, so I figured I'd get the Trilogy because of the problems I was having with the Matirx and Revolutions in my Ultimate set. All three played without a hitch on my A1 (FW2). The Ultimate set is going back to Buy.com.

Some interesting points from what I saw in the store. Of all the titles they had in stock for BD and HD DVD, the Matrix was the only one that sold out. The Red Shirt told me that I bought the last one of the Trilogy and that he expected the Ultimate to be gone in a few hours. He said he couldn't believe how well that title sold, when other more recent blockbusters weren't selling out on either format.

Neither HD DVD nor BD standalone players were displayed very well, and he said the HD DVD definitely sells more units (than the Sony they had on display) because of the price and free HD DVDs offer, but they're not selling out as quickly as before. He says he doesn't remember selling a single BD player yet.

As far as the game consoles go, I couldn't get over how many PS3's they had on the floor and visible behind their desk. There were quite a few 360s but he said they sell at a "small, steady clip." He said the smaller stack of 360s would be gone within weeks, with a new small shipment coming in, where as the much larger PS3 stack has barely had any units taken from it over the past few months. He told me people weren't buying because of the price and lack of games, and J6P doesn't think of it (nor care, for that matter) as a BD player. Like most places, he said a Wii shipment will be gone the day it arrives, as infrequent as it is for them. He also told me that there's a title coming out (Halo 3, maybe, Im not a gamer so I don't remember) where they're ramping up 360 orders because they expect it to sell a lot of units.

Just as a reminder, please do not vote in this thread if you don't own the UC version of the Matrix.

I updated to firmware 1.6 and all the discs play problem free. Twin format disc setting is at hddvd.

Were you having problems before 1.6?

It's really shamful to me the levels some would sink to. :rolleyes:
There are 2 people on the Xbox list who do not even support HD DVD. You know yourselves. :o

Had problems with the 2nd disc, low and behold the boiling trick worked plays fine now

It's really shamful to me the levels some would sink to. :rolleyes:
There are 2 people on the Xbox list who do not even support HD DVD. You know yourselves. :o

If that's true that's ****ed up. This poll is needed for accurate reporting, not petty ******** politics.

If you can find posts where they say they don't own the add-on, please link here.

If that's true that's ****ed up. This poll is needed for accurate reporting, not petty ******** politics.

If you can find posts where they say they don't own the add-on, please link here.
I already got in trouble for naming names. Look at their thread posts. ;)

Well here's one pretty obvious post:

http://www.avsforum.com/avs-vb/showthread.php?p=10610213#post10610213

Pretty pathetic.

I had problems with the matrix reloaded. Returned the set to Best Buy for a new one, the new HD DVDs all ripped flawlessly and all played back with a hitch. Seems like some of the Reloaded DVDs just were bad. Both on a 360 directly and on a PC with a 360 drive using powerdvd.

Well here's one pretty obvious post:

http://www.avsforum.com/avs-vb/showthread.php?p=10610213#post10610213

Pretty pathetic.
See what I mean? People should be suspended for lying in posts to skew the numbers! :rolleyes:

i stopped HD-DVD support in December as well

This is a poll for those who have purchased the Ultimate Matrix Collection, i.e., the one with the HD-DVD/DVD combo discs.

Several people (including myself) have reported issues playing discs from this set (specifically Reloaded) on the 2nd gen machines (A2, XA2 and A20) both pre- and post-1.6 update. There have also been reports of problems on the 360 add-on.

Typically an error code 4086 4203 is received.

Hopefully the overwhelming response to this poll will be most have no problems, possibly indicating a bad run.

Anyone with the Ultimate set should check all their discs ASAP.

It's not a bad run of disks. It is illogical for us to even assume so at this juncture, considering Uni combos also had problems on the Tosh 2nd gens, when they were fine on the 1st gens. Plus, Tosh wouldn't have released a FW update to fix the previous disk problems if it were the fault of Uni.

At least this time I have the receipt and can return the Ultimate set for a full refund, thank God. It will be the last HD DVD I will buy for a few months at least, and I will never buy another Tosh product. (Saying what I am about to say makes me want to retch, but -- my PS3 has had no issues whatsoever playing BDs. At this point I don't care who wins this stupid war, but I'm only buying BDs since I've had no problems with them.)

I had problems with the matrix reloaded. Returned the set to Best Buy for a new one, the new HD DVDs all ripped flawlessly and all played back with a hitch. Seems like some of the Reloaded DVDs just were bad. Both on a 360 directly and on a PC with a 360 drive using powerdvd.

If these disks are "bad", how is it that Tosh released FW fixes for the previous problems? I'll bet you money they do the same here...only of course it'll be too little too late, because they have no clue how to make the updates available in a timely manner via mail or ISO.

If these disks are "bad", how is it that Tosh released FW fixes for the previous problems? I'll bet you money they do the same here...only of course it'll be too little too late, because they have no clue how to make the updates available in a timely manner via mail or ISO.

Too true unfortunately.

I'm using the HDA2 and only have issues with the 2nd and 3rd disc. I get the error each time I put them in the unit. I can usually get them to work but flipping them over and loading the DVD content. I stop that playback, flip back to the HD DVD side, and it loads fine. YMMV

Neither disk seems to have any issues using my Xbox 360 Add On. Only the Toshiba A2 is rejecting them.

I'm using the HDA2 and only have issues with the 2nd and 3rd disc. I get the error each time I put them in the unit. I can usually get them to work but flipping them over and loading the DVD content. I stop that playback, flip back to the HD DVD side, and it loads fine. YMMV

Neither disk seems to have any issues using my Xbox 360 Add On. Only the Toshiba A2 is rejecting them.

God I'd love to hear how *this* telecon will go, LOL.

Toshiba: "Uni, it's your disks that are at fault."

Toshiba: <Fixes problem via FW update>

Toshiba: "No really WB, it's your faulty disks, too."

Toshiba: <Fixes problem via FW update>

Psh I'm seeing red (no pun intended) at this point. After 1 year of beta testing, it's time to vote with my wallet.

Well, the first movie plays fine for me, but I get 4086 4203 when trying to play reloaded.

*and revolutions*

*after trying over and over, reloaded works now*

*still getting errors with Reloaded*

*using 1.6 FW*

I've had skipping and freezing problems with Reloaded on my HD-A1.

It's interesting that fw 1.6 fixed the problems for some but not all!

I have fw 1.6 on my XA2 and all three disks played fine.

No problems on any of my players - XA2, A1 nor Xbox add-on.

I am running the latest firmware on all, btw, but haven't had any trouble. To me it just reinforces the benefit of keeping players up to date.

The only trouble I've had at all with any player this month was on my XA2 yesterday when I popped in Total Recall. I had played it before without issue, but when I put it in last night, it gave a "disc not present" type of error. Powered the XA2 off and on, and it loaded just fine.

Odd, but that it literally the only issue of any kind I've had - I've had worse from my regular old DVD players.

Reloaded played fine for a while after an upgrade to 1.6, but it appears that I am getting the 4XXX something error again.

Looks like an exchange is in order...

Is this an encryption key issue? I am seeing this with my brand new HD-A2. I updated to 1.6 prior to playing any movie.

Got my second shipment from Amazon and the same issue is happening. Reloaded and Revolutions doesn't play on my 360 addon, I wonder if there is a bad batch of disks or something.

Ok if these discs aren't bad why does the First Matrix Movie and Revolutions play fine in my 360 add-on but reloaded does not play at all? And Yes I have the latest updates.

This is BS, I got the error code 40864203 on Reloaded and Revolutions on 4 sets, 2 from amazon, 2 from Best Buy. This is unacceptable, and I will now go buy the complete set, screw the extras if that means not being able to watch the movie.

Sorry for you all that are having issues....
On my XA1 with the latest software, all three of these look great!!!
Watched many of the extras on the "other" side and they work too.
Bought my disks from Amazon, which has spotty quality IMO, but no problems...

Just got another set from Best Buy. Revolutions and matrix 1 work fine in both my XA2 and my add-on, but Reloaded is STILL NOT PLAYING IN either my XA2 or my add on. THIS IS INFURIATING!

dajohn: Try this thread: http://www.avsforum.com/avs-vb/showthread.php?t=851494&highlight=4086

Anyone else have Revolutions lock up during at about 1:34:45? I have an A1 with FW 2.2

Just got another set from Best Buy. Revolutions and matrix 1 work fine in both my XA2 and my add-on, but Reloaded is STILL NOT PLAYING IN either my XA2 or my add on. THIS IS INFURIATING!

Just return the BS combo disks and don't buy one again. You'll save yourself from a stroke and future medical bills.

I have no problems with any of mine on any of my players (A1, XA2 or Xbox addon).

Don't know why my luck would be different, but just thought I'd chime in...

Xbox addon latest updates from Xbox live. No problems

A1 consistently updated from 1.0 to 2.2 (never skipped an update its gone throught the full chain) No Problems.

A2 went from initial 1.3 FW to 1.6. No Problems.

They all played on my A1 though the bonus features didn't work due to my inability to upgrade the firmware.

Called Toshiba and they are going to service the unit to get my firmware upgrade, hopefully my new A1 will play everything I throw at it like the old one did flawlessly. (sans U-control/some IME's) I'm always afraid of fixing something that ain't broke, but since I bought the ultimate intending to play with the special features I might as well get it working properly.

I have a brand new Toshiba A20, that I updated to version 1.6 firmware before I even tried a disk. I had purchased the Ultimate Matrix Collection with the player. I had no trouble with the first disk ("The Matrix") but received 4086 4203 errors with both the other disks. I was eventually able to watch all three disks by opening/closing the tray. In one case, maybe six attempts were required, but the other one took dozens of tries before it worked. :(

Thinking it was a bad pressing, I contacted my vendor (who I purchased the player and disks from). They immediately sent a replacement. That had the IDENTICAL problem.

At this point, my personal conclusion is that the player is at fault.

:mad:

Does the problem only occur with the Ultimate version or does the Complete also show the same error message? I have an HD-A2 on the way and I have not yet opened the Matrix Complete collection I purchased from CC yet.

1st gen box - matrix revolutions when trinity meets the spikes. friend with 1st gen box also had a problem in the exact same area.

I have Ultimate, but he has complete, so it affects both sets equally at least with this glitch and first gen players.

This is precisely why I didn't get a set full of Combo Flippers. Avoid the flippers. They're problematic. Why do you think Universal went back and changed all those flippers to regular HD DVD's?

This is the exact same problem as before with the Infamous Universal Four. No doubt, Toshiba is hard at work on a firmware fix and it should be done... well, about the time those free movie discs come for those lucky, lucky fools who bought A2's this month. Bonus? Free movie discs and firmware fix for discs they bought months ago.

I speak from experience. I waited a long time for a fix to come out so I could watch Hollywoodland reliably. I can tell you quite a few of my friends saw all the problems my XA2 had with those four titles and concluded that HD DVD wasn't as good as Blu-ray.

Every time, they always asked me, "HOw much did you pay for that Toshiba player?" when it'd give those error messages. Meanwhile, my PS3 was rock-solid. Sold a few PS3's, I think. ;)

Ah well. Toshiba'll get it right eventually, I guess. Or they'll delay the firmware update long enough to drive you into the future HD-A3/XA3 lines like they did me and the XA2 from A1.

Ultimate. XE1(XA2) v1.5

Reloaded the rest is fine.

First I got the numbered error message.

I noticed a 'greasy' film on the disc that even after washing was not quite gone.

After the wash still got the error.

After this I ran the disc through a disc polisher using the regular procedure.

Now I got the on screen 'This disc is not a DVD' error message and 'msg6' on the players display.

Still some residue from the 'greasy' film left. Wiping the surface with a dry cloth shows a bit of smearing.

After washing again I ran the disc through the disc polisher again (twice) after which I manually polished the disc until no more 'smudging' was visible.

After this the disc played without problems.

I did not have any problems with CoN, Happy Feet or any other combo so far.

JULY 30: New BIOS update! (2.1/T22T) but does NOT fix it.

FOR THOSE OF YOU WITH PLAYBACK ISSUES - WE HAVE AN UPDATE!!
Toshiba tech support is now giving users a Warner Brother's phone number -
866-488-4640
That you can call and get a replacement set mailed to you free of charge!
This is apparently a NEW thing, as the Toshiba tech said 'just got it' and I was the first to be given this information.

The WB people will ask you several questions and ship (at no cost) the set to you.