Im about to order 6 hd dvds from them 2 are in stock, 2 will ship next week it says, and the other 2 will ship after that. Anyone ordered from them before? Hows their free shipping time? I cant find where they are located.

Hey, just letting you know I ordered from them last week. I got my DVD's in 2 days, which was VERY FAST considering how I heard their shipping was slow. However, I also noticed when I placed my order I got charged tax. I investigated and got answers to why I got it so fast and why I was charged tax : They are located in ILLINOIS, which is where I am. I had no complaints with how things were packaged, all done well. But since I am located probably less than 3 hours from their warehouse and it took 2 days to get my package after I got a shipping notice I can see why people say they ship so slow.

Uh yeah that's why your shipping was so fast.
Since the OP doesn't give a clue to where he lives, I'll tell you this, the farther away from DDD your are, the longer it will take.
HTH ;)

NO or shall i say H#11 NO. i placed an order with them Mon. it shipped Tues , and the expected arrival time is the 14th of this month unless you think 9 days is fast :eek:

It took me over a month to get my copy of The Mummy Collector's Edition with their free shipping option.

i just ordered some discs but shipped with an incompleted address (different from the input / confirm screen). So, I'm wonder whether I can get these at the end >_<

They take about 5-7 days for processing your order and shipment duration mostly depends upon the shipment option you choose at the time of placing the order. I live in Tokyo and am awaiting the delivery of my orders dated Jun-01-2007.

Imo free shipping is free shipping, if it takes two weeks or three then I'll wait it out.

Hmm I have ordered twice now on the 20% deal both with free shipping...all items shipped the following day and items were received in a week. This is definitely the fastest service I have ever gotten with them as prior orders usually take 2 weeks...

I live on the west coast of Florida and two of my hd dvds were shipped out on a Saturday and I received them the following Monday. I was very shocked considering I chose the free shipping option.

I always seem to get stuff from them quickly during their 20% off sales. I guess because the large boxes they ship travel a lot faster than the individual titles I buy from them. Don't ask me why, but it seems to work out that way.

This time around for their 20% off sale, I ordered a bunch of things Saturday, they shipped a couple days later, and arrived on Friday.

I ordered stuff last weekend. It shipped on Monday, and hasn't arrived yet. Of course, I live in Canada, so I'll start to get impatient if they don't arrive two weeks from this coming Monday...

Slower than molassas in January! :o

I always seem to get stuff from them quickly during their 20% off sales. I guess because the large boxes they ship travel a lot faster than the individual titles I buy from them. Don't ask me why, but it seems to work out that way.

This time around for their 20% off sale, I ordered a bunch of things Saturday, they shipped a couple days later, and arrived on Friday.

I get faster arrivals during the 20% off sale too. Non-sale times have taken up to 2 full weeks. Now its a few days or so. Maybe its just a coincidence.

I've bought from them a few times. With and without the sales. They were pthologically slow. Paying extra for expidited shipping brings them up tojust extremely slow. I don't buy fom them anymore, even with the discount, they aren't cheap enough to warrant the wait. Amazon is still better, usually cheaper too.
J

It truly seems to depend on where you are located. I ordered last Sunday afternoon, had an e-mail it shipped Monday and received in eastern Kansas on Saturday. Less than a week for FREE ground shipping is fast enough for me. In the past I have paid extra for expedited shipping. Unless I have to have it quickly for some reason, I will be using free shipping option from here on out.

Of course as they say, your mileage may vary

I would've used their expedited shipping option, but when you read the fine print concerning each shipping method, they warn that the shipping method you choose (and pay for) will only be applied to the first item that ships, if the shipment is broken up. I didn't see an option to force them to ship everything together and wasn't sure if that was just standard. But, I didn't want to risk it.

But, yes, expect it to take at least 2 weeks and if it gets there quicker, you'll be pleasantly surprised. The stuff I buy from their sale is typically stuff I'm not in a hurry for. And I was a little nervous buying Planet Earth from them, given some of the stories concerning loose discs... I don't think I've ever done a return with DDD that I can recall and am not sure how smooth that process is (nothing can beat Amazon, I'd imagine - the way they handle returns is the best).

There's no rhyme or reason to their shipping. They're located roughly 10 miles from me and Ive gotten shipments in 2 days and Ive got them in 10 days. They're so close that I looked into picking them up but I was told that they are strictly mail order so I'm forced to wait it out like everyone else.

I ordered from them on a saturday and rcvd mine on tuesday i live in colorado so thats pretty fast, i chose the free shipping option.

The last order I placed with them took only 4 days to get here (Denver). However, previous orders sometimes took up to 2 weeks. It is hit or miss with these guys.

im gonna order the matrix trillogy from them. are they notorious for loose discs?

I have ordered from them for years and on the average for delivery to Kansas it has taken 10days from the order date to arrive in my mail box.... but of course it all depends on if the item is in stock.. I have had items arrive in as short as two days and as long at six weeks for out of stock items.... all ordered under the free shipping option.
--David

im gonna order the matrix trillogy from them. are they notorious for loose discs?

I don't think it's the retailer that is gonna be as responsible for loose discs as it is the packaging and how much it's thrown around during the delivery process. There are certain packaging types that I've never had much luck with from any retailer (online or B&M). The old Fox digipacks almost always had loose discs. The double sided plastic trays from WB constantly had them. And then there is that horrible packaging where the hubs are in the insides of the plastic case.

My only concern with DDD is that given how long it takes to receive discs, the return/re-order process would just be horriffic... if you end up getting a scratched disc, I could see it being a month between initial order and second copy. Amazon will have a replacement to you within 1-2 days, which I love. I just hold onto my first copy in case there are some different loose discs in the 2nd set, then I can just mix and match to build a good set. It beats standing at the Best Buy customer service counter and going through 3 different sets to build a good one.

I've been lucky during the last two 20% off sales I participated in - no loose discs. I even got that Buffy complete series set and all discs were fine (although, with that packaging, it would be hard for them to be loose).

Can anyone post their experiences with DD packaging ? Is it as good as amazon ?

i ordered Entourage s1 and 2 from them last tuesday and used the $5.95 shipping and they still haven't shipped it out (not out of stock). Thursday, I ordered Rescue Me season 3 SD for my girl with Free shipping and it shipped out friday..

...I don't know what their deal is....

Deepdiscount always takes a week minimum to get here on the east coast. I wasn't going to risk ordering any HD from them on this sale cause I've had some things in the past come poorly packed and shipped. Some damaged because of it :mad:

some of the dvds i want say that they are out of stock. then right underneath it says the shipdate for the out of stock item...the shipdate is 6/11/07. hows that possible?

I had to wait 26 days one time for a dvd to come to my house. 26 days!!! :eek: And it was in stock!!! :eek:

i ordered Entourage s1 and 2 from them last tuesday and used the $5.95 shipping and they still haven't shipped it out (not out of stock). Thursday, I ordered Rescue Me season 3 SD for my girl with Free shipping and it shipped out friday.. ...I don't know what their deal is....

They have more than one warehouse...

And "IF" I did not know for sure I would bet on some product they forward orders to the studios warehouse for shipping...

As over the years have received disc's shipped from the 'IL', 'FL', 'TX', and 'CA'.

Some of the orders have even come 'miss packaged??' in "Columbia House" club boxes.

--David

Can anyone post their experiences with DD packaging ? Is it as good as amazon ?

Heh, I've ordered quite a few times with them and honestly, Ive never really paid much attention to their packaging. That's probably a good thing. Im know I would have noticed if something was either extraordinarily good or bad. I would say they are pretty much cookie-cutter....about the same as most everyone else.

They have more than one warehouse...

And "IF" I did not know for sure I would bet on some product they forward orders to the studios warehouse for shipping...

As over the years have received disc's shipped from the 'IL', 'FL', 'TX', and 'CA'.

Some of the orders have even come 'miss packaged??' in "Columbia House" club boxes.

--David

but sending out an order takes 3+ business days after I pay extra for shipping?

Just called them and they said fast and the furious tokyo drift and chronicles of riddick would take 4 weeks for them to get the probly 2 weeks to get to me....screw....that. i am gonna order the few hd dvds they actually had in stock. heres to hoping

im gonna order the matrix trillogy from them. are they notorious for loose discs?

No, but they're shipping HD discs in boxes designed for DVD keepcases. This means there's more rattling around in the box going on.

I've received 3 HD DVDs in two shipments in the past few days. 2 of the discs were floaters, and one is looking so scuffed I may well have to return it.

the only multi dvd set im ordering isthe matrix trilogy. should i go ahead and get thatfrom amazon instead? its 12 bucks cheaper at deep discount

whats a dvd keepcase?

I ordered from them on Friday, 6/8 in the PM. Found out over the weekend I did'nt need the titles I ordered. Called first thing AM today to cancel. Was told, sorry it's ready to ship today and can't be cancelled. Tried to reason with them, no good. So, I guess I will refuse the shipment and send it right back to them. I'm calling back later today to see if it really shipped. If not, I plan on insisting it be cancelled. Trying to figure why they wouldn't want to just cancel it. Are they hoping I will change my mind and keep it?

whats a dvd keepcase?

The big black think that the disc is encased in.

eh i decided to just go with amazon. i just took one of the dds off my order and its still more expenisve at amazon but at least it will arrive in good condition and sooner

just called to check order status for two items i purchased last Tuesday with 2nd day shipping... "I'm sorry, I have no further info about that order".....can't cancel either......lady said that it SHOULD ship in 48 hours....sooooo WHY THE HELL DID I PAY FOR 2ND DAY SHIPPING

Yeah so from now on, I'm going to go with amazon regardless...Especially with my prime membership.

It should NOT take a week to process an order placed with 2nd day shipping when the items are in-stock.

so your saying deepdiscount sells their hd dvd in regular dvd cases? not the red ones?

As far as International Shipping goes -

In the past Deepdiscount has been painfully slow.

I no longer buy from them - no matter what inducements they offer!

Mark

so your saying deepdiscount sells their hd dvd in regular dvd cases? not the red ones?

no, the boxes(cardboard boxes) they ship the hd-dvds/bds in are made to fit the DVD style case so it is more likely to shift.

I placed an order for planet earth and the searchers on Saturday. They emailed that they shipped today. They originally listed the searchers as backordered, but I guess it became available.

I'll see how long it takes to get here and the condition of the discs...

well well well, i spoke too soon. i ordered on the 3rd it got shipped on the 5th and now i'm enjoying the Matrix! everything came fine. so as of now they can keep my business, unless my Batman Begins takes 3 weeks. :o

I placed an order for planet earth and the searchers on Saturday. They emailed that they shipped today. They originally listed the searchers as backordered, but I guess it became available.

I'll see how long it takes to get here and the condition of the discs...

I was surprised to see these came in the mail today... both in good condition. I'll probably order from them again even though I do have to pay sales tax.

i ordered on june 4 and I still have not received my movie. im in houston, tx

Add another checkmark in the "fast during the 20% off sale" column. Normally it takes 5 to 7 days for me to get something, but I got it in 3 days when I ordered something last week.

Really, I don't mind it at all - I have no problems waiting an extra day or three if it means I'll save two bucks (or whatever). I've saved a ton of cash over the years by going with them instead of somewhere that ships faster for more money.

I've never had a problem with something damaged during shipping. I get loose discs occasionally once I open the shrinkwrap, but as already has been said, that's more the shipping company's fault and/or the fault of whoever created the packaging.

I ordered about 6 movies and they have been shipping them in pieces. Might have an extra day or two time wise but worth the savings on the 20% off deal.

i ordered on june 4 and I still have not received my movie. im in houston, tx


I received an email from deepdiscountdvd on June 14th, looks like they shipped my item on June 14th. Great Service and Fast!!! only 8 more days till my movie arrives!!

These guys are idiots. I ordered the HD DVD version of Planet Earth and they sent the Blu-Ray version instead. While I plan on getting a BR player at some point, I am no hurry right now to make another purchase. Anyway, when I called to get a replacement the person on the phone told me I wasn't the only that happened to.

In the past I have ordered twice from deep discount, both times the shipment to Canada took 3 or more weeks! The discs were packaged very poorly as well.

What's worse is a friend of mine ordered from them, and then he was notified from UPS that his $100 order was going to cost an additional $55.00 or so for "import fees"? What the hell is that? Not duty but import fees?

The combination of UPS and deep discount is a complete disaster and I would never order from them again. They can keep their jacked up prices with a supposed "20%" discount. :(

-Murray

Some of the overseas customers are giving good feedback sans the shipment time and while some aren't. My order was shipped 2 weeks ago but I am yet to receive it. I hope that they are currently not messing up with the shipment coz this my first hi-def purchase and I have spent a fortune on it.

Guys,

I am going nuts here in Tokyo after ordering many Hi-Def titles worth $500+ from deepdiscount.com. It's been 18 days and there are no signs of the shipment.

Guys,

I am going nuts here in Tokyo after ordering many Hi-Def titles worth $500+ from deepdiscount.com. It's been 18 days and there are no signs of the shipment.

It might take a little while longer to process since you are overseas, Deepdiscount.com is an American based company so there might be a few hoops to jump through for exporing $500+ worth of HD DVDs. My shipment of 2 HD DVDs took 9 days.... 18 seems long I would definitely contact them to see whats up. They might be waiting until all the movies you ordered are instock.

Now to the less serious part of my post...
$500 worth of HD DVD movies :eek: How many did you buy!!!

Deepdiscount it excellent.

I ordered one HDDVD on 6/13/2007, ordered two more on 6/14/2007, all with the 20% off on top the of the discount and free shipping. I live in Honolulu, Hawaii. Today is 6/18/2007 and I just picked up both orders from the mailbox.

I just checked my email and an email from DD metioning that the 6/13/2007 order was just shipped. How can? I already recieved it. The 6/14 order was still showing as being processed on the track your shipment page.

Damn good!

How could an order that modest take so long? :rolleyes:

I think amazon is the only store that ships faster based on how much money you spend.

I didn't know the Pearl Harbor disc was 60th anniversary. Does that mean Director's Cut?

I have no idea regarding the Pearl Harbor edition. Just ordered it coz I like that movie. For my class the amount I have spent is a bit too much but as long as it can be keep me happy like my wife it's fine.

Received the below

Order #1 [Shipping date : 2007-Jun-06, Received on : 2007-Jun-18]

****************************************************
1 BVD053464 BLR : ENEMY OF THE STATE $ 21.46 In-stock
1 BVD053680 BLR : THE PRESTIGE $ 21.46 In-stock
1 COL015125 BLR : KUNG FU HUSTLE $ 17.51 In-stock
1 LGE020697 BLR : CRANK $ 22.28 In-stock
1 PRD011848 HDD : MISSION IMPOSSIBLE 3 (2D) $ 22.22 In-stock
1 WBD011299 HDD : LETTERS FROM IWO JIMA $ 22.28 In-stock
************************************************************ *****

Order #2 [Shipping date : 2007-Jun-08, Received on : 2007-Jun-20]
************************************************************ ****
1 BVD053455 BLR : PIRATES OF THE CARIBBEAN 1 $ 21.46 In-stock
1 BVD054404 BLR : PIRATES OF THE CARIBBEAN 2 $ 21.46 In-stock
1 COL016336 BLR : CASINO ROYALE $ 21.48 In-stock
1 MCA030018 HDD : THE FAST & THE FURIOUS $ 17.56 In-stock
1 MCA030283 HDD : JET LI'S FEARLESS $ 22.28 In-stock
1 WBD080924 HDD : BATMAN BEGINS $ 15.46 In-stock

BACKORDER [Shipped on 2007-06-14]

1 WBD015974 HDD : THE MATRIX-COMPLETE TRILOGY $ 51.08 Avl 06/12
1 WBD081030 HDD : V FOR VENDETTA $ 15.46 Avl 06/08

So expecting this and Order #3 (posted above) on 2007-Jun-26.

************************************************************ ****

Pre-Supersale, I routinely experienced more than adequate shipping > received speeds, in NY.

Since the sale, I've noted much slower order > shipped times, as well as titles showing & ordered "In Stock", then showing as backorders routinely set back (yet again & one title twice) as the "est ship date" approached.

That said, this is not disturbing to me as I don't deem the receipt of a DVD to be any stretch of an emergency.. really. :rolleyes:
I know... must be something wrong with me... messed-up childhood, p'haps.

This being the case, my ordered HD titles have been shipping to me "piece-meal", packed loose & rattling inside of Std. DVD shippers. :eek:
However, to date, none have been shook from the spindle or otherwise damaged. :)

I've had nothing but good experience with DeepDiscount (previously DeepDiscountDVD). Don't sweat it, but expect to wait about a week or so.

I ordered from them a couple weeks ago, chose 2-5 day shipping, and got my order in 3 business days.

It's going to be more than 3 weeks since deepdiscount had shipped 4 of my backorder items and I am yet to receive it. Orders I had placed after this has arrived on time.

DD's biggest problem is that they don't notify you when an item is backordered. I ordered one of the Discover Atlas Blu-rays thinking it was in stock. When I didn't receive a shipping confirmation after a number of days, I had to log in to my account to see that it was backordered. No notification, nothing. And there's no easy way to cancel the order either. You have to fill out their online form. Of course, as soon as I did that - boom, shipping notification e-mail within 3 hours.

Based on that experience, from now on, I'll only order from DD when they have 20% off coupons.

DD's biggest problem is that they don't notify you when an item is backordered. I ordered one of the Discover Atlas Blu-rays thinking it was in stock. When I didn't receive a shipping confirmation after a number of days, I had to log in to my account to see that it was backordered. No notification, nothing. And there's no easy way to cancel the order either. You have to fill out their online form. Of course, as soon as I did that - boom, shipping notification e-mail within 3 hours.

Based on that experience, from now on, I'll only order from DD when they have 20% off coupons.

Usually the 1st email includes ... STATUS (after PRICE)

Here's a copy of my 1st (06/16) email confirming my HD DVD order ...

Quantity..Item #............Description.............................Price.. ..Status
-------- ------------ ----------------------------------- ---------- ---------
.....1.....MCA031105.....HDD : THE INTERPRETER.............$17.56...Avl 06/22**


I received the "Shipped" email on 06/22 and it arrive on 6/29 (FREE Media Mail)


As far as cancelling, call Customer Service via telephone call toll-free 800-264-5076 (phone # found under 'HELP').

That's what I did to cancel one SD DVD last year, ... and this last month when one of my 20% off HD DVD order's didn't arrive within their "FREE" shipping time frame. They sent it out again the next day and I received it in 3-days.

Phil

Going to limit my comment, here, but from my recent experience it seems DD is getting a bit sloppy, lately.

Have had several recent orders appear as "In-Stock" in my cart, only to have them show as B.O. after I commit the purchase.
One title, then had it's "expected date" change (pushed back) 3 times.

Historically, they shipped "next day" on nearly all my orders.. lately it's 2-4 days before they "show" as shipped, and as often as not I get no e-mail "shipped" notice.
Used to be 3-4 days from "Shipped" to my mail box, now it seems to, more often, go closer to the outside limit.

I'm irked, at the moment, 'cause I had Pre-Ordered "Black Snake Moan", which no theater in my area showed (so I was really anticipating it's arrival), on HD-DVD and apparently they shipped the day after street-date... when it arrived yesterday afternoon, they had sent me the Standard DVD version, so now I'm back in the waiting mode! :mad:

The notification about the backorder appears in the EMAIL.
The status can also be checked online though they don't display the avl date.

The backorder items were shipped on Jun/13 and so far no trace of it. I contacted Tokyo customs and Japan post and they mentioned that they didn't receive any package. One of the package that was shipped after this was delivered but it was damaged to an extent while shipping from US. Pics attached.

It's been 22 days since shipping of The Matrix Trilogy and V for Vendetta and 32 days since placing the order. There is absolutely no trace of the shipment. I have already contacted deepdiscount and awaiting their reply.

What will you guys normally do and what do you think will deepdiscount do if the items are really missing ?

i ordered serenity hd dvd during the 20% off sale, and it took three weeks to get here..They are very slow -- not just now, but they always have been.

It's been 22 days since shipping of The Matrix Trilogy and V for Vendetta and 32 days since placing the order. There is absolutely no trace of the shipment. I have already contacted deepdiscount and awaiting their reply.


DD sent my copy of V for Vendetta to the wrong country. Well, it took a month to arrive in my place and the package looked pretty battered (but the HD DVD was o.k.). Most of my other DD orders have arrived within three weeks. I am still waiting for a few - I think they were on backorder.

OK if I can save $10+ then I don't mind the wait....
When some places charge me close to $7 just for shipping and then the HD-DVD's cost and no shipping costs at 'DDD'...
Order two or three and I have enough saved to pay for a forth by just waiting....
So if they want to strap my order to the warehouse to the back of a snail, and the snail gets cooked and toss away before the disc's find their way here then I still do not mind the wait.....
I will still have one more disc than I would had by not waiting...

--David

DD sent my copy of V for Vendetta to the wrong country. Well, it took a month to arrive in my place and the package looked pretty battered (but the HD DVD was o.k.). Most of my other DD orders have arrived within three weeks. I am still waiting for a few - I think they were on backorder.

I am expecting similar thing happen to me. Already the Planet Earth case got battered and now it's time for the Trilogy to follow similar footsteps.

Guys,

I need your advice on how to proceed with this issue ?
23 days from the shipping date and no sign of the shipment.
Will DD resend the items diplomatically or do we need to fight with them ?
Please advice.

The card has also been charged and I received my statement. Can someone please let me know what can be done at this situation ?

The card has also been charged and I received my statement. Can someone please let me know what can be done at this situation ?

At this point, if your card was charged that long ago and you've received no merchandise, you should contact your CC company and initiate a dispute. Usually when banks get involved, merchants will bend over backwards to make sure you get your merchandise or a full refund.

********************************************************
Packages shipped via USPS Destination Post Office may take upto 30 business days to arrive. so we request you to wait 07/13 and if you still do not receive the item call the customer service department or e-mail back to us so that we may assist
you further.

Again, thank you for writing DeepDiscount.com. We appreciate your business.

Regards,

Customer Service Department
cs@DeepDiscount.com
http://www.deepdiscount.com

************************************************************ ****

So let me wait for 1 more week. I feel that the package has gone missing as it was shipped along with another order which has been delivered.

********************************************************
Packages shipped via USPS Destination Post Office......

What this is.. the shipping post office holds ALL packages shipped in this manor till they reach 50 pounds or more and then hands off to DHL GROUND a closed USPS "BAG" which they then deliver to one of the ten central USPS sorting stations which then will do a sub-sort and these sub sorts are held till X days or 50 pounds for your zip area's local post office which then will sort and send it to your carrier unit....

Or at least that was how it was done two years ago...

I ordered 3 (Matrix Trilogy, Video Essentials and Plant Earth) on 6/25 and received them on 7/5 with free shipping. Packing was OK. Will definitely order from them again.

2 orders sent on the same day one arrives and the other one goes missing.
As a customer what will you feel about the situation especially when the ones that are missing are your favorite titles ?

What kind of f**ing morons these guys are ?
Another standard CSR reply which I am receiving it for the 3rd time.

Neither the Japan Post nor the Customs have information about the missing shipment which has already been communicated thrice.
I have asked my friends in the U.S to call them.

************************************************************ *****
Subject
---------------------------------------------------------------
Order Number: 18144159 Missing Items

---------------------------------------------------------------
(rs) - 07/17/2007 01:13 AM
Thank you for contacting DeepDiscount.com!

Our records indicate that order #18144159 , items,

HDD : THE MATRIX-COMPLETE TRIL
HDD : V FOR VENDETTA was shipped on 6/13/07

via USPS Destination Post Office, which normally takes 10-20 business days to arrive.

Your package was shipped to:

BLAH BLAH BLAH

Make sure to check with your customs/post office first.
Please verify that the shipping address above is correct and reply to this email so we can assist you further.

Again, thank you for writing DeepDiscount.com. We appreciate your business.

Regards,

Customer Service Department

#####################################################

Hi,

You are yet to reply for the incidents mentioned below regarding
missing backorder items that was shipped on 2007-June-13.
Do not remain silent and try to prolong the situation and waste your
customers time and money.
I have ordered $500 worth of items from you last month trusting you guys and
it's really obnoxious to learn the kind of service and reply you are
offering me. You reply is standard and you are requesting me to check with postal and
customs department who have no information about the missing package.
Kindly do the needful as early as possible.

************************************************************ **

Order Number: 18144159
Shipping Method: 10 - 20 BUSINESS DAY DELIVERY
Shipped on : 2007-Jun-06 (Japan Date)
Received on : 2007-Jun-18 (Japan Date)

Quantity Item # Description Price Status
-------- ------------ ----------------------------------- ----------
---------
1 BVD053455 BLR : PIRATES OF THE CARIBBEAN 1 $ 21.46 In-stock
1 BVD054404 BLR : PIRATES OF THE CARIBBEAN 2 $ 21.46 In-stock
1 COL016336 BLR : CASINO ROYALE $ 21.48 In-stock
1 MCA030018 HDD : THE FAST & THE FURIOUS $ 17.56 In-stock
1 MCA030283 HDD : JET LI'S FEARLESS $ 22.28 In-stock
1 WBD015974 HDD : THE MATRIX-COMPLETE TRILOGY $ 51.08 Avl
06/12
1 WBD080924 HDD : BATMAN BEGINS $ 15.46 In-stock
1 WBD081030 HDD : V FOR VENDETTA $ 15.46 Avl
06/08

Merchandise Total: $ 186.24
Tax: $ .00
Shipping & Processing: $ 16.95
Total for this Order: $ 203.19

************************************************************ **

Order Number: 18144159
Shipping Method: 10 - 20 BUSINESS DAY DELIVERY
Estimated Arrival date:
Shipped on : 2007-Jun-14 (Japan Date)
Received on : Backorder items - NOT YET RECEIVED

Quantity Item # Description Price
-------- ------------ ---------------------------------------- ----------
1 WBD015974 HDD : THE MATRIX-COMPLETE TRILOGY $ 51.08
1 WBD081030 HDD : V FOR VENDETTA $ 15.46


Merchandise Total: $ 66.54
Tax: $ .00
Shipping & Processing: $ .00
Total for Shipped Items: $ 66.54

************************************************************ **

LGans316, sorry to hear about your problems with DD. I had similar problem with them. But I live in the U.S. and had just ordered 2 HD-DVDs that were in stock. Never received them. When I called them the rep offered to send them again. But I did not receive the 2nd shipment either. So the second time when I called them yesterday, she has offered me a refund of twice the amount of the purchase price. Hopefully I will get that refund. I suggest you ask your friends in U.S. to follow up with them with a phone call.

good luck

I tried with my U.S friends and am running out of luck coz they will only speak to the CUSTOMER. I can't waste my time and money calling them from Japan.

WTF when I have emailed them several times and never received any proper reply what the hell will they do by speaking over phone. They may rewind and playback the standard CSR reply.

I will soon be contacting my CC Issuer to dispute the transaction.

As an international customer, based on past experiences, I would
never buy from them again.

See my earlier Post# 41 in this thread.

For the sake of a few dollars, stick to reputable retailers such as
Amazon or DVD Pacific.

Mark

The CSR guys @ deepdiscount.com are absolute morons.
I think they have a standard reply for missing items.
It's going to be 38 days and I haven't received the shipment.

**********************************************************
Our records indicate that order #18144159 , items,

HDD : THE MATRIX-COMPLETE TRIL
HDD : V FOR VENDETTA was shipped on 6/13/07

via USPS Destination Post Office, which normally takes 10-20 business days to arrive.

Your package was shipped to:

BLAH BLAH BLAH

Make sure to check with your customs/post office first.
Please verify that the shipping address above is correct and reply to this email so we can assist you further.
**********************************************************

Im really glad I went ahead and went with amazon if though it was more expensive

No more shopping with deepdiscount. I am begging them to resend the missing shipment. My patience has been tested to it's extreme. 38 days of wait from the shipping date and 50 days since order date and no signs of the shipment. The MFs in the CSR doesn't respond to any of my queries since past Monday.

Just dispute the charge with your credit card company, inform Deep Discount that you are disputing it, and then order the stuff from somewhere else. It's really not worth letting them get in your head over this.

I ordered from them through their 20% off sale. Three of the shipments were pretty good, but the last order it took them forever to send. My shipping status kept saying out of stock, yet when you looked online at the title it was in stock and ready for shipping. I called them and told them to either ship it or cancel it. Got it a few days later. I think I'll stick with Amazon from now on.

My experience after many purchases from DDDVD is be patient. Shipping to California takes 2 weeks and longer. Their prices are excellent. Especially considering the free shipping. And their customer service is also quit good. But as I said. If you order from California consider it a future investment because you will have a healthy wait.

Finally they have replied differently asking me the same question they had asked 2 weeks back. They have asked me to confirm the Shipping Address so that they can resend the missing items. The funny thing is all their orders were shipped to this address and they want me to verify the address again de spite doing this more than 6 times. All my previous orders were delivered in less 3 weeks. I hope that they resend the items faithfully. I have anyway requested the bank to dispute the transaction if they don't resend the items within 1 week.

The nightmare hasn't ended for me.
It's now T + 42 days since the shipping date and I am yet to receive the backorder items.
The funny thing is I have received the orders I placed in U.K web-sites last week.

I have raised 8 incidents with deepdiscount in the past 2 weeks and none of them have been replied properly. They more or less contain the same reply. I tried calling their number +1800-264-5076 but I get a message stating that the line has been temporarily suspended.

It would be great if anyone of you can let me know their telephone number.

The nightmare hasn't ended for me.
It's now T + 42 days since the shipping date and I am yet to receive the backorder items.
The funny thing is I have received the orders I placed in U.K web-sites last week.

I have raised 8 incidents with deepdiscount in the past 2 weeks and none of them have been replied properly. They more or less contain the same reply. I tried calling their number +1800-264-5076 but I get a message stating that the line has been temporarily suspended.

It would be great if anyone of you can let me know their telephone number.

I just tried the number and it seems to be working now (at least from U.S.)

Then I think it works only within the U.S. Arrggggh...These f**kers aren't responding to any of my emails. What will overseas customers do ? I just want to burn them to ashes. I am just waiting for my dvdpacific order to reach me so that I can block this CC and dispute the DD transaction. I am planning to dispute the actual amount along with the shipping charges.

Then I think it works only within the U.S. Arrggggh...These f**kers aren't responding to any of my emails. What will overseas customers do ? I just want to burn them to ashes. I am just waiting for my dvdpacific order to reach me so that I can block this CC and dispute the DD transaction. I am planning to dispute the actual amount along with the shipping charges.

You might also want to try Better Business Bureau route. This is an organization that works with the company to resolve the disputes that the consumer has.

http://www.chicago.bbb.org/commonreport.html?bid=47000484&language=1 Here is the link which also has some other email addresses and phone numbers.

You can file a complaint here : http://www.chicago.bbb.org/complaint.html

I sincerely hope you receive your shipment.

Good Luck!

I have filed a complaint with chicago.bbb.org.
Thanks a ton nikonjava.

At last I received en email mentioning that the missing items has been reshipped. I hope that it is delivered safely.

deepdiscount is the worst site to shop with.
I urge prospective buyers to stay away from DD.

Just look at their filthy reply in spite of telling them more than 6 times to reship only the missing items.

****************************************************
Our records indicate a reship has been processed, unfortunately it was done incorrectly and you will be receiving a reshipment of the whole order. Please return everything back when you receive it except "The Matrix" and "V for Vendetta". If the merchandise is not returned with a month after you receive it (we give it 30 days to come back to us) then you will be charged for these items.
****************************************************

I am not sure if they have charged my CC for the reshipped items. It's illegal for them to charge my CC for reshipment.

They have been overlooking my mails everytime and now they have reshipped the entire order and not the part of it.

Call your credit card company and explain the situation to them. They will know more than anyone here.

I would email DeepDiscount back and tell them that you will send the items back at their expense, otherwise they can pound dirt.

The last time I purchased a DVD from them I experienced less than stellar service. Anyway while checking slickdeals.net I came across a deal on Terminator Salvation Blu-ray + Digital Copy for $6.25 with free shipping. So I thought lets give them another try after 6 a six year hiatus.

Well it seems things haven't gotten any better for them. After 20 business days the disc still hasn't arrived from when they shipped it. Called and spoke with a rep. who reshipped the order with upgraded 2 day UPS service (on them) but after 2 days I've yet to receive an order notice. So called yesterday and the order was never processed through their system ... :confused: ... anyway I did receive an order notice after speaking with the second rep. but no notice that the item has actually shipped. Maybe Monday I'll get that ... :rolleyes:

Lesson learned, never no matter how good the deal will I order from them again. Yeah its only $6.25 but that's really not the issue.